American Home Shield Reviews

The technician from Ideal Services did a very good job. He came in and explained what he was doing. The three wires was a foreground thing, he said. The problem with one of them was the bulb. It’s those new bulbs where they last forever. There was something wrong with the other switch and that was why the light on the same line went out in my kitchen. He fixed that for me and it was very professional. American Home Shield did a good job so far. They got me a person there promptly and was very nice. Every time I’ve asked them to fix something, it gets fixed.

Submitting a claim was pretty straightforward online. Then once I contacted Lane Services, they came out and were able to diagnose and make the repair for my AC, which was consistently running but was not cooling.

American Home Shield was recommended to us by our property manager. I haven’t had any problems with the company.

My dryer was having motor problems and submitting the claim for it online went smoothly. On Point did a professional job and everything has been pretty good since the service.

The dishwasher wasn’t cleaning. It was broken and not working, and the tech from Apple Appliance Repair determined it wasn’t repairable. American Home Shield just said they’re gonna replace it. They sent me an email yesterday. They ordered the replacement and said it would be five to seven days. Right now, with this situation and everybody working from their homes, it takes a little longer to get through to American Home Shield. But that’s understandable considering the times we’re in. That's not an issue. In fact, I own a real estate company and American Home Shield is the only home warranty company that I would ever recommend. They’re the best, by far. I've been with them for three years and they’ve always been excellent and responsive.

I used my phone app to submit a claim and American Home Shield sent me an email of when to expect the contractor. Advanced Heating & Air came within two days and was very professional. They checked out the unit because it was freezing up, made recommendations and informed me of what was going on. I was very pleased with them. They did a really good job and the unit is working fine now. But in all honesty, up about until this claim, I was not very satisfied with American Home Shield. However, this claim and another claim about two weeks before have both been very good and I've been very satisfied. So I think they've made some changes.

Just One Call did some work on the air conditioner and the serviceman was great. It had not been working so I filed a claim and afterwards, I had to call and follow-up to find out when the contractor would be out. At this point, the air conditioner is still making noise so I’m keeping my eye on it.

Everything I do is online now if I can help it, so submitting my service request online makes everything easy. I was a little disappointed the first time that we called a plumber out though. The toilet had backed up severely but when the guy got here, the toilet was working fine. There was nothing that he could do. On that same call, there was a second issue wherein the hot water for the bathtub has no water pressure. The water trickles out. He called it in and that was not a covered issue, so I felt like my money went down the drain on that call. We haven't been able to use the bathtub because the cold water runs. It's jetted and he suggested replacing the faucet, but the bathtub is sealed and tiled in. To replace the faucet, you would have to cut into the tile.

Our hot water recirculation pump was making a loud buzzing noise and we weren’t sure if it was air in the pipe or something else. I submitted the claim through the American Home Shield website. I've used their website a few times and I'm familiar with it. But it was a little bit strange that there wasn't a way to specify our particular issue. It was just categorized as hot water tank. Other than that, it was fine. They said that the contractor will be in touch within 24 business hours or something like that.

I like that American Home Shield provides coverage for my well as well as my septic tank. I did a claim online, and the process was pretty simple. Superior Appliance did the job right and I haven't had any issues since then. Their service was good and quick.

About a month ago, American Home SHield's contractor came and deemed that our garbage disposal needed to be replaced. The blades were loose and there were problems with it internally. He was very efficient and didn't fool around at all. He knew right away what was going on with it and did the job in a half hour or so. Things have been perfect since then. Having AHS has been wonderful. We've had several issues that have come up and they always send out really good contractors. I'm very happy with our AHS warranty.

We had some plugs in our house that weren’t functioning. We had some confusion there as to why they weren’t functioning because they were when we purchased the house. Superior Service Electric came out and they were able to help us identify the problem and educate us on what was going on. I reached out to American Home Shield about this problem and told them that it’s likely going to become a recurring problem in case they’re interested in having it fixed permanently. But I never really heard back from American Home Shield about that. But they were very easy to work with, their website is easy to set up stuff and they were able to get people out there like the day that I requested it. It was crazy how fast they were.

The first tech AHS sent to my house has been here several times but wasn't able to fix my appliance issue. They then sent Polar Mechanical Services. The tech from there was very good. He was the most hardworking and intelligent aircon/refrigerator technician I've had.

DT Electric came out and they were good. They were very polite and they communicated when they were gonna be here. They fixed my electric thing within five minutes.

I had a plumbing issue and AHS sent High Priority Plumbing and Services. However, I have to get the water in my building shut off and get my valves replaced. The tech needs to re-network my piping and my valve. So, some follow up is needed. Even so, everything about their contractor was great. Everything went according to the warranty.

Martin came out and fixed my ceiling fan. They were professional, quick, and honest about everything they did. The guy who came was was and helpful. The switch was stuck in the middle, which wasn’t something I needed to have fixed. They had to put it in the right position. I’m no expert when it comes to appliances and it was pretty hilarious that the problem with my appliance was pennies on the dollar. I could have saved myself 100 bucks, but at least I know what was causing the problem and I got educated on it.

I had an electric issue where Beacon Hill Electric came out. Everything went okay. The issue wasn’t resolved but the tech did give us the explanation of what our issue was and why. He said the reason why it would be considered outside the scope of what American Home Shield would allow for him to do anything was because the issue was due to the way the house was built and how the wiring was done. American Home Shield wouldn’t cover that. So, we’re just gonna have to pretty much deal with having flickering lights until we end up paying from our pocket to get it fixed. The aspect that he explained everything was great. It just sucked that it’s an issue that, for some reason, he said American Home Shield won’t cover. It was a positive and the negative experience.

PLM came for my microwave and a dishwasher. Their service was great. However, dealing with the American Home Shield people was bad. My address was incorrect in their file and I’ve been trying to change it forever, but they never seem to be able to do it. In the past, when I have had an issue, like with PLM, the guy had to call me. He said that he couldn't find 343. It also meant that when AHS had to replace my microwave, the address they gave the shipper was incorrect and the shipper won’t ship it unless AHS gives them the correct address.

We've only been here a year so I'm a little leery about the appliances and things. The previous owner didn't have any extended warranty. My husband and I talked about it. We decided to see what type of company they were. It seemed like AHS had good rating so I decided to call them. And I called them and they set me up. Recently my hot water tank was leaking everywhere. And because of coronavirus, I really didn't want anybody in but I needed some hot water. It seems as though the valve to turn the water off was having a problem with getting it completely off, so I needed to get someone in here. The technician did a great job. He installed and I haven't had any problem since.

Royal Flush serviced my units and both looked good. We discussed both units and they got it clear that it was covered for the check. They had to clean one of the units with chemicals, but they said it was not covered under AHS's policy, so I had to pay 145 bucks for that. However, everything went well.

When submitting claims, I do everything online. It’s so much easier. The claims process was super easy because the American Home Shield plumber scheduled the fix. I didn’t even have to do anything. I just got a call that he was coming to fix it. When the plumber was here, he had to cut into the wall. He dispatched to do drywall repair.

The tech from C Mayes Plumbing & Heating, AHS's contractor was really quick, efficient and informative. He was wearing a mask and we kept our distance. The problem involved things we could have done ourselves if we had known that was the issue. I wish there wasn't a service fee when there is really nothing wrong. I paid the tech $100 to come and lift the flapper on my toilet and open up my tub. He cleaned it out really quickly and the service was a five-minute thing. Still, I like AHS.

There was an issue with an electrical socket. It controlled a couple rooms in the house and it wasn’t connected correctly. I submitted a claim with AHS and the techs they sent out were able to fixed it very quickly. Other than that, most appointments take 24 hours or more with AHS, which overall, is relatively good. But with some things, like with the electrical thing, I was a little worried that I was gonna wait long to get that done right away. But luckily, I ended up not waiting that long. They were still pretty quick when I scheduled the appointment. I scheduled all my appointments online and their online portal was great.

Gauge Appliance Repair came out for our dryer. It was making a weird noise. A screw there was stripped out on the inside. The contractor was on time, very courteous and quick with his repair. I’m gonna have to call them back though ‘cause there was one part that he was watching. He asked me to call them back if it needed replacing. But everything else went fine. He got the appliance back working like it should be.

The house is getting a little older and we wanted the extra peace of mind. We did a little research and some recommendations from friends and family led us to choose AHS. When our dishwasher failed the claims process was very streamlined. We simply called in and they had a contractor assigned within moments. Appliance Protection was top-notch and very professional. We've had no problem since the repair.

I cleaned the filter in our pool motor and put it back in. When I went to start it, it wouldn’t and the guy from Expert Pools had to switch out a capacitor on the motor. It was easy to do the claim. I prefer to do it by phone than online though. The main reason is they’ll tell you right away if it’s covered or not. If you do it online, sometimes it’s difficult to get to the specifics to make sure that it’s going to be covered. Several years ago, I requested service for a jacuzzi pump on my bathtub, and had I talked via phone, I would’ve been told that American Home Shield doesn’t pay to take out the sides on the tub to get to the motor. Still, even though not all things are covered, the majority are.

Our heat pump wasn’t producing heat in the dead of winter. And in the summertime, the air conditioner seems to work constantly to maintain a moderate a temperature. We filed a claim over the phone and it took a few days for the tech to come out and do inspection. MM Heating and Cooling was top-notch. When they came out to check, they found a leak on the interior coil. And being that it was leaky, when the tech replaced it, there was a considerable amount of rust around the coil where it passes through the fence. Also, he explained to me that the old style was dissimilar metals, so the new coil that they replaced it with is made of all aluminum. He then did something and put it all back in there, and it seems to be working okay.

A warranty on a brand-new house, maybe not so important. But if your house has got some age on it, things will start to go wrong. Go for it. In my case, the reason I bought the warranty was our house is 20 years old, many of the appliances such as the furnace are 20 years old, and I can’t afford large repairs right now. And since I've had it, Home Shield replaced my washing machine, they repaired my heat pump - put in there a new air handler, and then this dryer. That’s the three claims I've had.

My air conditioner was throwing out heat. It wasn’t throwing out any air. I submitted the claim online and AHS recommended J & J Mechanical. They came and replaced the coil, brought it up to code, and filled the refrigerant. Then they had to come back out because it still wasn’t heating right, and they found it was a leak. But then yesterday, even though they came out, they had to come back today because it still wasn’t cooling like it should. It was always somebody different that came. One person came with a crew to put in the coil. I called them back to let them know that it wasn’t cooling like it was supposed to, so another crew came. And then today, I thought it was still going to be the crew that came yesterday, or even the crew that came the first time, but it was another guy that came, who was by himself.

Most of the times, I do my claims with American Home Shield by phone, but it takes too long. My daughter did it this time through the internet. It was faster. The contractor was here the next day. He came to fix my dryer. There are other people with faces like they’re mad all the time, and this gentleman was wonderful. I’m very satisfied.

The contractor told me that they couldn't come in until the next day, but they actually got me in that day to check out my water heater. They came in and it was pretty quick. They wound up ordering me a new water heater. All in all, the job was supposed to take four days, but they wound up getting it all done in two days.

I had a claim for a rekey and 911 Locksmith did an awesome job. They were in and out in an hour. But American Home Shield should send out an email when the account has been set up. I wasn’t able to access it until two weeks after I owned the home. When I went in and searched for my warranty, it wasn’t there. I reached out to the person who set up the warranty initially and they fixed it.

Something in my garage door opener was not lined up right one time. I submitted a claim to American Home Shield and their contractor Flash Garage came by. That time, I paid more money than I should have because the tech was in and out in five minutes. He showed me what I needed to do to save myself a call if the problem happens again. I've been with Home Shield for 15 years now. We had their warranty back in Nebraska at our other house and we had an entire forced heating system replaced. We also had plumbing stuff taken care of. Though we've had less work done than what we paid for, the warranty has been there when we needed it. At our current location, we've had our air conditioner serviced numerous times in the last six years.

With American Home Shield it’s really easy to file a claim, and we usually get really quick responses. It's easy for us knowing that we have the coverage. If anything goes wrong, it provides us a little bit of reassurance. SDL Plumbing came out ‘cause we had a leak under our sink. I submitted the claim online on a weekend, but they called me Monday and the tech was here Tuesday. It was within 24 hours based on business days. The tech made sure that he put coverings on, and just showed me what was wrong, that it was a really easy fix so I know next time. It ended up being that the pull-out handle needed to be tightened.

The washer wasn't working. Accord Appliance came out and found that the washer needed a board or some kind of controller. The part is no longer manufactured so AHS is going to give me a new washer at a really great price. It's been a week or so since they made that decision and I haven't heard anything yet. But I know things are slowed down right now. Overall, we've been very satisfied with everybody who has serviced us. They've all been professional and knowledgeable and polite. So we've been really happy with them.

Our dual fuel electric and gas range had some kind of message and the door was locked. The service guy from Boots Appliance Repair came out first time, and he couldn’t get it open. When he came back, he got it fixed. American Home Shield's website works fine. I do my claims online and I'm told to expect the contractors within 24 hours. The response generally comes in 24 hours to schedule. When the contractors come, it might be 24 or 48 hours, but they generally come on time.

All Valley Appliances did a great job. I had a problem with the dishwasher and they had to come out twice but they fixed it the second time. Everything went well.

We bought a new-to-us house and we had no idea as to the condition so we bought American Home Shield. We were having a problem getting electricity from an outlet that had a ground fault many months ago. We were worried that it was a systemic problem. The electrician came out under KAA Investments. He fixed it but we got the problem again. They were nice and courteous, but I was wondering if they did was complete. If we didn't have a contract with them, I probably would not hire those people back. Then, this latest one was for plumbing. We're pretty much satisfied with their plumbing people. The guy fixed the problem. He had to go into the wall to fix the pipe and he gave us the disclaimer that he was not a drywall guy. He did say that the reason that the patch job was as poor as it was because he didn’t have sheetrock with him.

It’s so easy to file a claim. You could do it online or I call Home Shield up. It took a little long for the first time that I filed the claim. The contractor came the following week. They were dilly-dallying so I changed it to Bay to Bay Appliance Repair and they were much better. The dishwasher was cracked and the tech fixed that the first day. He had to come back with some parts for the refrigerator, and he did. He was back a week later. It went pretty well. Whatever I need Home Shield for, they help out. They’re pretty good.

AHS denied my claim on leaky pipes to my bathtub because I removed the spout and handles before realizing I was in over my head due to being unable to access the actual faucet (drop in tubs are well known for this problem.) The plumber they sent looked at the tub for two minutes and never even tried to work on it, giving AHS a false diagnosis. They then refused to give me my $100 service fee back because they sent the plumber out (who literally did no more than glancing down at the tub).

Everything was perfect with my recent plumbing claim with AHS. The contractors came out the next day. They troubleshot and got it installed. They were in and out and were socially distanced. It was great.

I had a stopped-up drain one time and I went online to request a service from American Home Shield. A few minutes later, someone called me and scheduled an appointment. The contractor, Legacy 4, came in a couple of days and got the job done. Their techs were very pleasant too. Everything has been fine since then. I was really pleased with how fast everything worked and how easy everything was.

The AC was not blowing cold air at all and I called American Home Shield and discussed with them what the issue was. They said they were gonna put in a claim for me and then, I spoke to the lady on the phone. She gave me a claim number and informed me who was coming out as well as the first name of the person who would be here. She gave me a day and the timeframe. The contractor was dispatched in three days. The contractor came out, diagnosed the problem and then replaced the part, which fixed the problem. He made sure that it was operating properly. The service was very professional and everything has been working wonderful. I’ve been with AHS for just over a year and this experience was great.

I liked the looks of Home Shield and the sound of how they do and decided to get it. We had A-US Air come out and from the time he said he was on his way, it took 10 minutes. They were very good.

The pressure gauge of our water heater needed changing. When I was filing the claim, I had to stay on hold for quite a long time to get to talk to a human. I didn't have my password so it was taking a while for it to come through my email. And then, I had to call back because I could hear the water running through the wall. AHS sent the tech and the problem has been fixed. He said something about the switch, that it was partly gone. One thing with AHS is that if I wanted to talk to somebody to ask some questions, and it was like I had to say that I was trying to get a new contract with them, and that way, they put me through.

We used American Home Shield a few times and we were pleased every time. They have been responsive. A week ago someone came out and fixed the garage. He was very friendly and cordial. I told him that I did exactly what he did. I could pull down the lever, and then move it, and then attach it. I told the guy that it wouldn't work. Eventually, a day or two later, the garage door wouldn’t work again. I called American Home Shield again and they contacted the contractor, Whitney Holdings, and the person said that they will probably have to replace the garage door opener. They’re supposed to be here tomorrow.

I’ve only used American Home Shield a couple of times but everything’s been great when I have used it. I like the speed of it. Any time I put a request, I get a response back the same day so they're really quick. With my recent claim, I did it on a Saturday, then a contractor came out on a Tuesday. They sent Still Waters Plumbing for the plumbing for our garbage disposal. The technician was okay.

I'm in the process of selling my home and we had the home inspection last week. There were a few minor electrical issues that the home inspector identified we needed to get fixed. There were two claims that I had with Home Shield and Light It Up came out the day that Home Shield notified them. The service was excellent and they were very good. They've come here three times in the last two months and they're an excellent company.

I was very pleased with the contractor. He had his mask on and was professional. We have a waterfall, which wasn’t completely shutting off the way it was supposed to and it was leaking. He told us what to do and then he went out to see if the water meter was going around. He found the problem and there was nothing that he had to do. It was well worth the $75, but he didn’t do anything. He just told us what was wrong and showed us what had happened. There was a leaky hose that we didn’t know. Then I got a call from AHS and they said that they don’t pay for leaks.

C&M Electrical Service came out and fixed the electrical issue in under an hour. They figured out that it was a bad plug that was shorting out several outlets in the house. So far, I haven't had any problems with those but I heard a noise that was similar to what I heard when the other one went out before. So, I may have to call them back out. There are so much ticking stuff going on. From the way the technician described it, what might have caused it was the way that the people who installed the electrical outlet put them in. So I will have to call them back out on a call outside of the warranty to fix the rest of them or check them out at least.

We were very pleased with Ace Garage Door Repair. The guy that came out was very knowledgeable about what he was doing. He was also good at explaining to us what he was doing and what was needed. Also, he was cautious about COVID. He protected us and himself, and he made us feel comfortable. He was professional. We liked them. We’d definitely recommend a cousin. It was a good experience. I knew what to expect because I had read up on it, and it was what I expected.

The gentleman called me and notified me they needed to come early. When you’ve been without water for a couple of days, that sounds wonderful. He came and fixed the problem quickly and professionally. Plus, he was pleasant. I told his employer when they called that they need to double his salary. The claim went very well. I’ve had some warranty providers before but this one covers more.

When our heating wasn’t working, we made a request and it was very easy to do online. The air was pushing through but it wasn’t hot. The technician who came out explained to me that the piece inside the house was saying it needed to be hot, and the piece outside the house was saying it needed to be cold. They were counteracting each other, so he came in and reset our thermostat for us. He checked our Freon for us as well and everything has been going smoothly since.

AirMax Heating & Cooling didn’t catch what was wrong with our heating the first time they came out, so they had to come out a second time. The contractor is amazing and very well-versed. There wasn’t a question that he didn’t have an answer to. He even provided examples and analogies for me to better understand the equipment that was in my house, what other options I might have if I wanted to replace it and what effects that would have on the house in its totality. He was extremely knowledgeable and had great customer service.

Turnkey Service came out for key changes and everything's working. Submitting the claim was very easy. The tech came out in two days. He was professional and easy to work with.

I had a thermostat problem and the refrigerated air wasn’t cooling. Submitting my claim with AHS for it was easy. I called one day, the next day the contractor was out. I’m very pleased and satisfied with AHS. As a matter of fact, I recommend it to my brother, and he took it out.

The AC wasn’t blowing cold air and it wasn’t going into a secondary mode. I called the claim in and Complete Comfort called me on the same day. I was very satisfied with them.

When the heat pump would try to come on, it would come on and go off, and come on and go off, very intermittently. Sometimes, it would come on and be fine and other times, it would go on for 5 or 10 minutes doing that. The first time Kevin from Temperature Pros had to come out, he found a loose wire and he made repairs to that but apparently, that was not the issue because that very same night, the heat pump started doing it again. So I put it in for a second ticket and he came out. He had a hard time getting the heat pump to repeat the problem that I was having. He was here for quite a while. Finally, the heat pump started to do it and he figured out that it was the circuit board that was messing up. So he had to fix that up and brought it back the next day, and it's worked great since.

The process of submitting my claim with AHS was pretty easy. The young lady on the phone was very professional and helpful. I was told that the contractor should call me within a day or so. I was also given the contractor's number in case I wanted to contact them to make the appointment. The contractor who came was very professional. He had on a mask and gloves when he came out. My AC's outside unit wasn’t turning on and he fixed it.

I've had Home Shield since we moved in in 2015 and I've only needed it a couple of times but it's so worth it. It's been great every time and they're doing a great job. I've submitted claims over the phone and have been on hold for one minute maybe ever. And every time I called, I got information. It didn't change between that and the next call. It's super easy. I had a heating claim which Myers Comfort came out a couple of times for and they were wonderful and knowledgeable. I knew nothing about this stuff at all and they taught me a lot about it. They're also really nice and thorough. I've heard horror stories but they were so reasonable. Even my dad can't believe it when I was telling him. They went above and beyond. They fixed the heating and it's working great. If I ever need them again, I hope I don't, I would call them.

Everything went fine with Fast Response Heating & Cooling. It seemed like I did not have anything wrong with my heating system. The noise it was making was probably in the waterline. I just gave up $99 for nothing. That's their time, but whenever AHS comes out and there’s nothing wrong, it’s like I’ve given all this money all these years for nothing.

Everything went well. Sears came out and it didn’t take long. They fixed the problem in a timely manner so I was really satisfied with the service. The tech also explained what the issue was to me. He showed me the part that needed to be replaced and what was wrong with it. The coverage I got was good.

American Home Shield sent Direct Appliance Repair for my appliance issue. The claim went well. The service guy was able to order the part. It's the second time that part broke off, but it was over the limit so he ordered it and then he came back and he replaced it. He seemed very experienced. He knew what he was doing. He did very well and he was prompt. He was in the neighborhood, as a matter of fact, and he wanted to know if he could come by and finish it, and I said, “Sure, we'd love to have it done.”

I sent a request in online then I got an email back from American Home Shield saying that somebody would contact me and 15 minutes later, the lady called and set up an appointment for that afternoon. The tech from Total Air Care called around 12:30 and said he was coming on. He was on time, courteous, and professional. My unit on the outside wasn’t running and he took care of it all while he was here. He didn’t linger, and he got the job done in 45 minutes to an hour at the most. Thus far, that was the first time that I had used American Home Shield and there was no extra charge, but I know some people had complaints about the extra charges that some companies were charging.

Being a new homeowner, I’m just now learning the process myself so I called and asked a bunch of questions before I did anything. I wasn’t aware that my homeowners insurance didn't cover my appliances. When three of my appliances were malfunctioning, the contractor fixed two of them, but he couldn't fix my washer. AHS ended up replacing it. They’ve been really nice and understanding, but it took them long just waiting for the washer to get in. But I’m sure that was because of COVID-19. Overall, I’m super happy with my experience. I’m glad the homeowner that I bought my house from had AHS. And I plan on continuing it after the first year of me living in the house.

I have a pool system and the pump was leaking. The timer wasn't working, too. I filed a claim with AHS and they sent out Parrot Head Pools. The tech replaced some seals in the system, so it stopped leaking, then he kind of showed me how to work the timer. There are actually two timers in the system and I didn't even know that. Other that that, submitting claims with AHS has been fairly easy. The biggest disconnect I've had with my other experiences was in the timing from the people that came out. When my air conditioning and heating system went out, AHS sent out someone who went out, looked at it, and ordered parts. But once the parts came in, he refused to install it. AHS sent someone else almost immediately and that company was amazing. They ordered parts but the parts never came. Then they refused to come out and finish the work. And it ended up going to a third person, so I wasn't with working heat or air conditioning for almost two months.

My swamp cooler was putting out air, but it wasn’t cold air. Gibson Air Conditioning and Heating fixed it. The tech did a fine job. I expected that it wasn’t a simple fix but it was just a minor problem in there. It was fixed. I think AHS is a little expensive. It seems that the original price that I got a few years ago when I first started was okay, but then it didn’t take long for the monthly price to go up, which didn’t make me really happy. Other than that, I don’t have any issues.

We had Air Solutions come out for the seasonal tune-up and it took them 20 minutes. They were out here last summer because our system wasn’t cooling very well. And they're amazing. They’re efficient and they show up on time. They seem to do a thorough job and they listen to our concerns and give good feedback.

I did some Google research on reviews and picked American Home Shield when I purchased my house. The rep gave me a couple of options from the closing company. The only thing with AHS is there are a lot of little exclusions to these policies and that can be frustrating for people. But when I did a claim online for my refrigerator, AHS sent out Appliance Express and they communicated quickly. Their tech came out and he was a Whirlpool-certified repair guy, which was great because my refrigerator was a Whirlpool product. I appreciated that.

I like that AHS comes out right away and do the job right. When the arm inside the toilet broke, the contractor who came was very efficient and did everything right.

I like American Home Shield. I was with them a little while before and last year, we re-signed again. So far, things have been good. Recently I had a plumbing issue and their contractor C Mayes Plumbing & Heating. The techs were professional and did a great job. They came in with masks which we put on and they went straight to work.

The oven on my kitchen stove went out. Once the Sears technician came out, he determined that it was the computer board that runs the oven. Home Shield ordered the board, then the tech came back out and repaired it. He was very professional and very courteous, and I would definitely recommend I use him again. He was here on a Tuesday and I received the board that Thursday, and then he came back the following Tuesday. The oven is working perfect now. I was well satisfied.

I put in a request online for my refrigerator because it was making a sound and then my oven wasn’t working. I've had no issues when I submit claims on Home Shield's website. It's quick. And it gives me the information to where if I don’t hear from the contractor, then I could reach out. But I've dealt with Ashman Appliance before when I had issues with my washing machine and they’re really quick to get back in touch with me. I wasn’t concerned about when they were gonna reach out. And their guy is professional. Even if I didn’t have the home warranty and if I ever drop this home warranty, I will still use them as a company.

We were about nine days with no hot water. I talked to somebody over the phone and the experience was great. The rep was very kind, very knowledgeable and answered all my questions. AHS put the contractor to call me as soon as possible to set an appointment. Everything was smooth and pretty quick. The technicians were very professional, especially with what’s going on now with the COVID-19. They had their masks on. They were very polite and introduced themselves. They went upstairs then came out with the diagnosis. They went out and reached out to AHS and then they came back. They told us exactly the reason why we’re looking at the out-of-pocket expense. But we ended up being happy campers once the water heater was fixed. Immediate Response Plumbing did a good job.

I signed up over a year ago with the Home Shield, and we had a company come out here. They replaced my variable speed motor with a standard motor, and they gave me a module that converts the motor into a dual-speed. That failed two months in. Summer was over, and we turned off the AC. Summer started up around April. It got a little warm. I tried to turn the AC on, and it didn’t power on. They came out here and they fixed it right up. The tech was a really nice guy. He was professional, put his little booties on when he walked in the house, and was pretty knowledgeable. It was a great experience. Everything still working all right for the most part. He did say that the first contractor gave me the wrong module, and to take it up with American Home Shield.

We had an issue with our air conditioner. AHS sent out MM Heating to look at it and the work that they did was good.

1st American Plumbing came out because it was leaking under my kitchen sink. They were able to come the next day I submitted the claim to AHS, but I had to make them wait one more day. So, they could've come the very next day, which I thought was fabulous. They were really good. The technician's work was great. He was with a mask on, little booties and gloves. He was very safe and very professional. I've had good experiences with AHS. I've had them for many years. And through the years, they replaced one air conditioner, and not too long ago, my dishwasher. I'm very pleased with them.

I opted not to pay a high premium each month with AHS. Their $100 flat service cost for their contractor to come check out something is a bit rich though. Also, their website doesn't allow me to give any details as to why I am calling. It doesn't allow me to explain so that when they pick a contractor, that guy would be more in tune with what I am looking for. One time, I had a dishwasher issue and I had a plumber who was an ** come out. He asked me if I explained my issue to AHS. I told him that the website only asked if I had a plumbing problem. He said that it was not really a plumbing issue. Another time, my kitchen outlet went out and I submitted a claim online to AHS. Their tech from MC Electric came. He was polite, on time and he did the job. The outlet didn't throw the breaker and so the tech just had to re-trip the breaker and reset it and everything was fine.

Home Shield has excellent customer service. And from that point, it’s no nonsense. You can do it online, you can set up the claims. I did it on a Sunday. There was no customer service involved. I did everything on my own. It was cool. You call them up and it’s done. You gotta pay the 100 bucks, but whatever it is, it is. I could have fixed the issue by myself, but the process was quick. There was a pilot light issue on my water heater. But the company rang, they tried to troubleshoot it for me and I replaced everything correctly, but they were wrong. And then Lindsay Company, the Spanish guy that came out, fixed the problem. He was out forever and he figured it out in 30 minutes. He showed me everything and he did extra work for me for nothing. They did a great job. I've had Home Shield for about a year now and I’m about to renew.

Superior HVAC did a good job. They came out for our AC claim and it was perfect. AHS did great as well.

The emergency release valve was leaking. I thought it was on the hot water cylinder but it’s actually on the main water supply for the house. Within two days of filing the claim online the technician came. He was friendly and he explained things. He answered my questions and was able to repair it the same day.

Everything went lovely with my electrical claim. My garage would not let down. The motor was on, but it wouldn’t let down and would not let up. When the guy came out, he was nice and professional. He said that all 12 wheels need to be replaced and my garage was all set. He also said that the only thing AHS would cover was the motor and everything else have to come out of my pocket.

McCain’s Appliance came out to fix our freezer. It was easy to submit that claim to AHS. I like them as my home warranty provider.

AHS's website was very easy as far as its user-friendliness is concerned. I filed a claim when my garbage disposal wasn't working. I had the text tracker, which let me know when to expect the contractor. It told me about his arrival time and where he was at in the city. It was great. He was a very polite, professional, sweet young man. He put in a new garbage disposal, but it's leaking so I have to call him back. AHS was offered to me when I purchased the home in 1997. I was given a couple of months free and once I purchased it, I just kept it. I loved it. It’s worth the service.

I've been with AHS for three years now and I've used their warranty several times. I just go online and do a service request when I have an issue. Then, they find a contractor who will contact me. I had receptacles that stopped working but would sometimes come back on. AHS sent Powell Electric. Their techs came in and found a ground wire that was touching a neutral and fixed that. They got everything running like it's supposed to. I wish I had an AHS warranty a long time ago. A homeowner would spend so much more money fixing things themselves.

We made our call to recharge the Freon because it had gotten really low on the Freon. A1 Mitchell’s Heating did that, and that brought the temperature right back to where it should be. On the second call they came out to clean the coils on the unit that’s inside the house. They got those all cleaned, and it’s up and running, and working really well. Everything was done to our satisfaction.

I had my AC serviced then I was having problems with them cooling and the people that serviced it said that the ACs needed to be replaced. When the company came though, they said that the only way American Home Shield would replace them was if they completely stopped working. The guy had to look at them and said the two of them at the bottom had too much coolant. He said that that’s as bad as not having enough, so he took them out. Something was loose in the mini-split as well and he tightened up a part. So far, they’ve been working good.

I have four contracts with American Home Shield and I've been with them for 22 years. I’ve got several rentals and they cover all of them and my own. Their call waiting is long though, when you call to let them know that you got a problem. But they started a new thing with, “We’ll call you back,” which is good. I like that. There are several other people, but I really like American Home Shield. Murphy’s Home Services were fantastic with every call. We had a microwave replaced. They called to let me know what time they'd be there. When the replacement came out, it was hot-wired so we had to put it in a plug and then install it. I couldn't speak higher about them, really.

My freezer and the cooler part weren't working. The tech from Sears checked the freezer parts and he showed me what the problem was. He found out that the ice built up and no cold air was going to the fridge. He was good and after he was done fixing it, it's working fine. I would recommend Home Shield to all my friends so they will have insurance with them.

American Air is great. The guy that came was Cory, he figured everything out and solved it. We have another company who has been here three times. They don’t have it solved yet but they have a sense of what’s going on and know how to resolve it. I’m very happy with American Home Shield. I’m not worried about them. The only thing is when you go to the website to do a recall, sometimes it goes to the wrong one. You think you’re clicking on the specific work order, but it goes to the wrong one. So, if they could figure out how to solve that, that would be great. Other than that, American Home Shield is great.

We had a plumbing issue and Super Rooter came out. The guy was not prepared to do the job. He didn't have the correct equipment so he had to wait until somebody else was done with that equipment and then he came back. It stopped my day.

Having a home warranty is very useful but it takes weeks until Home Shield finished the repairs. They should not take that long. Because usually, the contractor comes one time, they diagnose and they order a part, then they ship the part, and then they come and install it. So, if Home Shield could streamline that process, it would be easier. Other than that, submitting the claims is easy. I usually do it online.

We've always had American Home Shield. They have made adjustments for some of the concerns we had with their service in previous years. Back then, we had issues with communication and not being able to get responses. A lot of that has been taken care of and I really appreciate the technology they have going on. I get emails, updates and text messages. I can also locate and follow my service people from wherever location to my house.

Plumbers Inc. came out for our garbage disposal issue and the nice young man was wonderful. He was efficient, nice, pleasant and he did a great job. I would recommend him to anybody. I also had a dishwasher claim and the guy looked at it and took a bunch of pictures. It doesn't work. I didn't get a response so I called and American Home Shield. Their rep said that the tech's paperwork was not complete so they'd have to contact him. That was on Friday and I waited 'til Tuesday.

My shower wouldn’t drain correctly and then my toilet kept running. The contractors took two days to come out. When they came out, they put some stuff inside my shower drain, which made it work fine. And they did something to the toilet, put a new part on the toilet to make it work fine. But that night, my sink was leaking. I don't know if that was my daughter spilling water on the floor or if that was actually the sink leaking at that time.

Any time one buys a pre-existing home, even though you have the homes inspected, you never know what might be undiscovered. So it’s helpful to have something just in case something happens to any of the equipment. When we had an air conditioning unit that wasn’t cooling, I submitted a claim online to American Home Shield. I received text messages that gave me an anticipated time for the contractor and Airmax came. They replaced a capacitor on the unit and solved the problem pretty quickly. The air conditioning unit works fine now. I was very impressed with Airmax. They were great.

The contractor communicated very well when he would be coming out and was able to look at the issue. He assessed it and got it done in probably less than an hour, which was important because I was working from home. It didn’t take long to fix and everything is as well as could be hoped for. This is my very first home and American Home Shield takes the stress out of things if something goes wrong because when you buy a house, you don’t know what the issues are until you get it and you live in it.

I've had AHS for about 15 years and some claims were on time, but some were delayed. The contractor came out to repair the leak that was under the sink, but it was delayed for about a week, which is kinda bad when you got a leak. When the problem has something to do with water leaks or the refrigerator, AHS needs to have a quicker response. Other than that, I didn’t have any problems. AHS has come out and fixed or repaired the stuff. One time, when I was trying to get a refrigerator fixed, they couldn’t fix it and then they replaced it.

It's been a good experience with AHS. I had them before when I had a house a few years back. Our refrigerator then went out. I had to put in a claim and AHS replaced our refrigerator. And this time around, I had an equally good experience. The heating element of my oven was going overboard. It was setting the fire alarm off on two occasions, and so I had to put a claim in for it. AHS found the right person for the right job. The contractor was really professional. He came in. He had a mask on the entire time and did the assessment. He figured it out pretty quickly. He ordered the part, went to pick it up, came back and had it installed that afternoon. I had a good experience all around both times.

Our ice maker quit working. I filed a claim online and Appliance 911 came out the next day. They were fine but another contracting company is working on it for the same issue. Sears checked it and said it needs a new compressor and were supposed to be here May the 14th to put it in.

I had a claim with American Home Shield for the air conditioning unit. The evaporator coil was rusted, and the piece was no longer available. Advanced Heating came out and they had to replace that big box thing. I knew the day before what time the technicians were coming. They were here within that timeframe. They called when they were on their way. They were very friendly. They answered the questions that I had. The only thing that they could not answer for me was the warranty on the piece that they put in. Once it's installed, does it have a 3, 5, or 10-year warranty on it? But he did call into the office to get the answer to that question for me. They did not accept credit cards once they got here, so I had to give them a personal check.

We couldn't get our pilot light to heat or to engage. They took care of it right away. We put the request in and we got an email confirmation right away. The company called us in less than 24 hours. The tech came in and he showed us how you have to position it to relight the pilot light.

Everything was good with my recent AC claim from the moment I first called American Home Shield. The technician they sent couldn’t have been any nicer. I talked to the contractors by phone a couple of times after that and everybody was just very pleasant. I told my husband if their work is as good as their personnel, then everything would be fine.

The blowers on my dryer expanded out and I didn't realize it. And when the Atlas tech checked it, he realized that that was a problem. That claim took a long time. Home Shield assigned the job to Mr. Rooter, which is a bad idea. When it comes down to it, I wonder who owns American Home Shield because of the way they do the job referrals. It seems their vendors are under a parent company and they refer to certain companies first who are way overbooked. And then, you have to go through the process of bringing it down to somebody who can give you service in a timely manner. That happens every time. Most of the time, I denied the servicer when they go with the big guys that you see the commercials on TV because they would be like, for instance, Thursday and it's something that's an emergency. And they would say, "Well, I can't come out and look at it until Monday." And you don't have any hot water in your house.

I submitted a claim with Home Shield online. I went to the right spots and it answered everything I needed answered. Home Shield then told me that the people would call within 5 to 10 days, and they did. Casey’s Appliance Services came out to check on a dishwasher and see why it wasn’t stopping. It just wasn't turning off. You’d put it on a cycle and it just ran for three or four hours. They put a new heater core in. They were good.

Filing my claim with American Home Shield was amazing. I liked the ease of being able to do it online. Island Breeze was out within 12 hours. And that’s really important given the fact that we’re on a stay home order. They were extremely professional with their PPE gear and with their cleanliness. I have a 10-month old in the house, and they came during nap time, and they were extremely quiet, which is hard to do when you’re upstairs working on the AC unit next to my son’s room. They also provided information on how to prevent what had occurred, and I thought that was really helpful. I had two calls back-to-back with them for a different situation, and again, they were extremely professional. It was a different technician. They’re the reason why I’m renewing my American Home Shield. They’re amazing.

The first guy came to check the dishwasher and he said there was something wrong with the dishwasher that is why it was leaking on top of the sink. They had to refer it to the plumber. The service guy from Heros Plumbing did a good job. When he came out for the plumbing, he said one of the pipe at the back was essentially blocked. So, he unblocked it. Then after he did that, he tried to run the dishwasher, and everything was good. He's friendly and a very good person. Everything is working okay now. He made sure he ran the test, made sure it's not leaking and then he showed me. Everything is good with American Home Shield.

We live in Sierra Vista which is about an hour and a half away from Tucson. We were having problems with the suction in the pool and no one else has any good pool services. AHS recommend Parrothead Pools. Dave. the technician, was amazing and he rapidly provided service. If we call on a Monday, normally, they would ask to be given 24 hours before they could have somebody out here, which we have no problems with. But the technician would sometimes call us that same day to say that he was in the area or that would be here first thing in the morning. He was very communicative with us. He was not only professional but he was knowledgeable about other things in the pool.

I felt that old appliances always need some kind of warranty on them and I decided to give AHS a try. If they weren't gonna be any use to me, I would've gone to the next one. But recently, my washer kept giving us a code 05. It wasn't going through the proper washing cycles. I filed a claim over the internet and it was a smooth process. It asked me a couple of questions and I filled in everything that it asked me. Next thing I knew, it said that they have to assign my claim to someone and that after so many hours, they would contact me. But I ended up contacting them before that timeframe. When the tech came out, he determined that some kind of wire came unplugged from it somehow. Sometimes, it did shake around when it was going to spin cycle but other than that, I couldn't see how that happened. The tech did a professional job. He took care of my situation promptly so I was very satisfied. The washer has been working wonderfully since.

On our second home, the electricity on the back of the house was totally out. I submitted a claim to AHS through their website. I was able to do it from my phone, while driving, so it was simple and user-friendly. I was able to get the thought conveyed and the problem got solved. I got an email from them immediately, where they selected the contractor. And the contractor called me the next day to schedule a time. My parents were at the house when the contractors came out and they were pleased. The contractors fixed the problem and it's been working. And when I spoke on the phone with the office representative too, it was good as well.

Air Doctor Air Conditioning and Heating, Inc. came to do service when I submitted a claim to American Home Shield. The gentleman who came should've had some boot coverings before coming into my house. He kept coming back in and out. In the past, other companies had that. Still, the tech was professional and he was wearing a mask. He explained what was covered and what wasn't. We had our AC rectified.

Everything went amazing with our recent claim regarding our AC. The contractors were able to get me in on the same day, which I was worried about. It’s springtime. It’s starting to get hot here in Houston, and so I figured they'd be super swamped. And they were, but they still fit us in and it was even in the morning time. They were here at 11:00, and I placed the claim at 7:00. I was super happy with how fast the turnaround time was and also that I was able to pick. I went on at Google and looked at reviews at 5:00 AM when I woke up.

My washing machine was broken. Big Kountry Appliance Repair came out and their technician was professional and nice. Overall, American Home Shield is good.

I've been with American Home Shield for over a year and it's easy to do service requests. I do them online or I can call, but's it's faster online. I've had Mr. Appliance out twice this month. One was for my washing machine, and then I had my refrigerator go out. I had everything happen in my house in three weeks. I had a sewage backup. I had an AC go out. They were out for the washing machine that they couldn't repair, so they let the company know right away and I got an email the next day that I could get a new washer. I got it already. It was pretty quick. On my refrigerator, the contractor had to order a part, so it won't be until next week.

GE Appliances came out and they were great. The contractors were there the next day after I filed my claim with AHS. They fixed it, it's good as new. I like that AHS is quick and dependable. So far I haven’t had any problems.

Metro Air Services came out for our AC unit. They were very quick to schedule, and very professional, and very quick service. Everything was fantastic. I felt very good about the coverage I got. It saved me a whole lot of money.

I've been happy with American Home Shield and the technician from A Plus Appliance was okay. I thought he got the microwave issue fixed but I don’t know if it’s gonna do this. He said that it was a fuse and he put one in. He said it could happen because we’re shutting the microwave too hard so we’ve been very gentle with this. But I was trying to defrost some chicken and it just went out again. They came out about a week ago and I just called back in. The rep said that she couldn’t get ahold of them but that they would get ahold of me within the next 48 hours.

I'd recommend American Home Shield. I got a whole new door put up through them. I called in to American Home Shield, Home Shield contacted Flash Garage Door Service, and Flash Garage Door Service called me. They were great and everything seems good since they've been out.

The guy from A-US Air Conditioning of Texas was the bomb. I opened a ticket on a Sunday and he was there Monday. Prior to him coming out, I told him the problem. He diagnosed it and came to fix it. I love the guy. Prior to that, I opened a ticket for my pool. The heater in my jacuzzi wasn't working. The guy called me and I told him what the issue was. He said he was on his way. But I had to do something for the church. When I came back, he was gone. He didn't even text or call to tell me. He called his company and told them that is was gonna cost $800. He also said that the motherboard was fried because the rodents ate the wires.

I had a water leak and the first call to American Home Shield was fine but on the second call, I had to cancel because the company didn’t have the equipment to detect the leak. The contractor never showed up but AHS still took the money out of my account. I have no problems with AHS. It’s just this time because the issue is a different thing. I’ve been their customer for 15 years and normally, it’s good.

Sigmund Plumbing came out to stop a leak in the shower. It turned out that a piece inside needed to be replaced. They tried to use the old one and it only partially stopped it. So I had to call them back just to come back and completely stop it because I didn't want mold. Now everything has been perfect. I’m happy with American Home Shield. They're awesome. Everything is so easy and the various people that they send out are always the best. The first time I file a claim, it was very fast for them to send somebody out. They responded quickly. Then when I called back about the leak, it was the next day.

We had a backup in our sink and it was pouring out into a overflow area in the garage and made a big mess. We tried things at home but it didn’t work. We called American Home Shield and it was pretty easy. I did it all online. I was trying to get them here as fast as possible because the mess was getting bad in the garage. RC Plumbing was able to come out the next day. They cleaned it up real fast.

We had American Home Shield then something fell thru the cracks when we did a refi on the house. The new company didn’t pick up. So, there was a gap in service then I re-upped it again. I've had coverage since fall of last year. The claim with K.T.M. Door was great. The motor would make noise but it wouldn’t open and close the door. The nice gentleman that came out told me that there was some part in there that is plastic. Over time, it kinda falls apart, or if it had any gear or cogs on it, it kinda wears off. He replaced that, got me all hooked up and helped me reprogram my remotes. He was great.

Hopwood Electric came out and they did a great job. The tech was a great guy. He was really sweet, took care of me, fixed the issue and was quick and efficient. I knew what the issue was. I just had a plug that gotten old and I also had a light fixture that needed to be replaced. And I had already purchased the unit that matched next to us. He explained to me that it wouldn’t be under warranty because I bought it, but then the repair was under warranty.

My dryer was making a lot of noise and it was really excruciating. I thought the issue was the wheel bearing, but it was the pulley-stuff. Also, my glass top was broken and parts had to be ordered. I’ve been waiting for a week for the glass top to come in so that I could replace the glass in my oven. Those were two different tickets, but the contractor looked at the same time.

When I submit a claim to AHS, it's difficult. I got to call in to talk with somebody, pay them my $100 deductible, and then I gotta wait until 24 to 48 hours for somebody to reach out to me to tell me when they're gonna come out. Sometimes, in most cases, it's a state of an emergency, and everybody is not able to wait 24 to 48 hours. I just don’t like that process. But for our recent claim, the contractor came out four hours later. He did a really good job too. He had to rod-out my pipeline and he explained everything well to me.

C & P Plumbing did a great job. The tech came out and got the work done. He figured out what the problem was and he didn’t stop until he solved the issue. He had also walked me through what the issue was. He even showed me the part that was broken. He also had his gloves, his mask and his booties. He was fully dressed. Having the warranty is very important. I don’t use the service that much but so far, I’ve had no problem with American Home Shield.

I filed an AC claim online and Smokey’s Garage Door was out extremely quick. There are times with air conditioning in Phoenix where it’s not necessarily a quick response, but that was pretty immediate. And the contractor was extremely professional, effective, and efficient. If I were to choose one myself, not being recommended to use, I would choose them again.

I had a bathroom shower handle that wasn't controlling temperature correctly. I filed a claim to American Home Shield and I was called within an hour of my claim being filed. One of their contractors called Advanced Home Services came and looked at the handle. They were able to get the parts needed and said that they'd have the water shut off to my building. Within the next three days, they came and fixed the handle. It was quick and easy. The handle works well and I use it every day. Every time I've called AHS, may it be a AC problem or a plumbing problem, it has gotten fixed with minimal pushback.

All Service Garage Door came the next day after my claim. It went perfectly and very smoothly. I submitted the claim online. But I’ve had issues with the claim submission before because it’s harder to explain what's going on on certain things like my plumbing. I had to call in a couple of times because even some of the AHS customer service didn't understand what I was saying. But if it’s an easy fix, then it’s easy.

The water would continue to run up from the toilet in our house in Fairburn, Georgia. The claims reps were excellent, professional and efficient and they did an excellent job. It was a little longer to get to someone out but it wasn’t bad. They were here within that timeframe that they gave me. Myers Comfort Specialist was excellent. I like them.

I submitted a claim for malfunctioning of the air conditioner. I called American Home Shield and they provided the contacts. I expected to receive the service really quickly because the air conditioner was broken and the temperature was 104, and FR-AIRE Mechanical arrived really quickly and provided really good service. I would recommend AHS and tell other people that it’s convenient to be protected.

On Time was awesome. They were here recently for our garbage disposal. It would turn on but it wouldn't turn. I tried to turn it on my own and make sure it wasn't catching on the inside. The power would come on but the motor wouldn't turn. You can hear the power. Those guys at On Time fixed my problem. I came home and it was all together. They ended up replacing it.

Comfort King came to fix my AC not long after I submitted a claim and the work they performed was good. That was my first time using Home Shield and it's been good so far.

The claims process with American Home Shield is pretty easy. When our trial lapsed, we thought it was a good deal so we went back to it. Our AC claim with them went well. The technician seems pretty knowledgeable. He filled the Freon and it checked out to be good.

I’m really happy with American Home Shield. They had Terminix out for a routine spray and that went very well. They were really good, professional, and thorough.

I had a water heater issue one time. I would get shocked when I turned my water on. I called American Home Shield to submit a claim and their rep told me that Bill from Mirons LLC was going to come and service the claim. Bill called me after he was done working at around 6:00 on a Friday night. He came out on Saturday morning and looked at my problem. Our water heater had shortened out and there was something wrong with the wire there. He installed new water heater and a new wire for it.

In our first year that we had American Home Shield, we had a pretty rough experience but we've held on. I just renewed for our fourth year and it's been great since. In fact, our most recent claim was a really good experience and I really appreciated it. When the guy from Cooper Perry Plumbing came in, he had his mask on which is something I had asked about because we have a newborn. So it's extra precaution. But he had all his stuff up and was very conscious not to lean on or touch anything. I didn't ask him not to but I noticed he seemed to be aware of all that. It was a tub faucet that was leaking and he came up. He told me it would be probably an hour or so. He was gonna shut the water off. He had to take the part out to take it back to a place to match it with the cartridge unit. Then he came back and did the swap. He didn't leave a mess. It was a very nice, stress-free, good experience. They company had also called ahead of time and followed up.

The ceiling fan and light in the guest bedroom stopped working a couple of months ago. I was trying to figure out how to get it working so I called Home Shield. They seem pretty responsive and they sent someone out within 24 hours. When Kelly Brothers came, the tech said he couldn’t fix it and said he had to get a new one. He bought a new one. It's beautiful and it works. He did it in a timely manner and he was very professional and competent.

Max Appliance came out and had to repair the buttons on the front of my microwave. The tech had to order it and he came and took a picture of the model number. When the pandemic happened, he had to order it and so it took him a little bit longer than normal. He's been to our house before to do a repair on something else, and he did it within 10 minutes. He was very friendly and we kept our distance. I would talk to him while he was doing the repair, and I just asked him questions and he answered them.

Using American Home Shield's online platform for submitting claims is difficult. One time, my husband and I tried to file a claim for one of our systems at home. Every time we would call AHS, their reps would tell us "Do this online. Do this online". We filed our claim online and somehow, their system says we filed it incorrectly. They sent the wrong technician out and the tech who came said that their company does not work on my issue. AHS then said that our claim was closed and that we filed it wrong so we don't get a refund of our $75. We would have to pay another $75 if we wanted somebody else to come out.

Turner Electrical & Lighting's work went well. Their tech was professional and got things done in a timely manner.

Home Shield's service has been great and my claims have gone mostly well. We've had some claims where they've had to come back but they got it resolved eventually. One contractor came out a long time ago and replaced the part in our furnace. But it failed not long afterward and it failed spectacularly to where it sounded like we were having a fire in the house. It turned out that the wrong motor had been installed so they ended up getting a different part. There were also a couple things related to that but it finally got resolved and it had been working fine since. All in all, I've been happy with their service. We're really glad we had it because it helped us with several maintenance items that happened after we bought the house.

We just moved into our home and American Home Shield was recommended. It went very well with Douglas Mechanical. The time frame was about a day or two. They took care of the AC unit right away. Their tech was here and gone in no time at all.

My tenants called me and told me about a half a saucepan of water came out of the downstairs vent. The AC and plumbing came to mind. There was a bathroom up there, so we started with a plumber. I called AHS on a Sunday when it happened and the plumber was out on Monday He discovered that the toilet bolts were a little loose. It could've happened where there was a small leak around the wax frame and then leaked through the vent. He tightened everything up. It was a pretty quick service and everything was done that day. Hopefully, it addressed the issue but I'll have to wait and see if I get any more calls. I've been with AHS since February of 2017 and like having some peace of mind. I'm out of state and chose not to sell the house right away. It's a first-time rental for me and I'm not well connected. I've called AHS three times since the tenants have been in there and fortunately, all fixes have been very quick.

American Home Shield has been great. Submitting the claim with them was very easy. It was on a weekend and Cal-Home came out that Monday and fixed three of our plumbing issues. Their guy was great. He got the work done quickly. Everything is working great.

I've got everything covered with AHS. Last year, my water heater started failing on me and AHS came back with a price. However, my husband said that he and his best buddy would replace it. They both died and I wound up having to pay for it. Other than that, every time we've called AHS, it has worked out perfectly for us. A1 always finds the problem and fixes it for me. They did a fantastic job on my AC. They had to change out a couple of components in it, but it has never worked better.

My water heater was having this noise that sounded like bombs or grenades were going off. It was loud, loud. My brother could take a shower and I'd be asleep and it'd wake me up. Just In Heating and Air came out, looked at it and listened to it. The guy thought that it was about ready to go out. It probably had about 200 pounds of sediment. It was just a small water heater in a 1,600 square foot house and it took two guys to get it out of here. It was really heavy. Then they put a new hot water heater. They did a great job. I had a different company for two years that I never used and they kept raising my price up to an unbelievable amount. American Home Shield had a better rate than the company I had.

They resolved my issue in a good way.

I called in my request for service on my refrigerator on 4/21/20. After calling back to ask the status they had me call Fidelity Appliance, who could not get to me until 4/24/20. I explained that my food had gone bad and that I needed a tech sooner. I explained that I have 4 children and a 2 month old in the home & it is imperative that I have a fridge that is working. They then gave me ABM Appliance, the tech was able to come on 4/23/20. He said the fridge needed Freon & that he didn't do that. They would need to send another company. The tech did not even pull the fridge out from the wall & check any of the mechanics. Again I had to call AHSW & request another company. When I spoke with them on 4/23/20 & 4/24/20 they stated that ABM had not contacted them with this information & they could not do anything until they received this information from ABM.

Submitting the claim was simple. I called and told them what was wrong, and they took my information and opened a claim. South Tampa Pool and Spa took care of our problem. My husband said that they were quick and efficient. We got American Home Shield when we purchased our house and then we renewed it after the first year. So, we have been with them for about a year and a half, and I'm a big proponent of renewing it. When you have a home that doesn’t come with one, it’s good to have it.

We had ants and we filed the claim online. I was given a 24 hour timeframe then Terminix came and sprayed. They were great and everything was fine.