American Home Shield Reviews

AHS may or may not help customers. There have been times when there are always loopholes in their coverage. Their policy is very specific and has many different technicalities between the coverage of plumbing and electrical issues. With plumbing, I found that I could have a leak but it has to leak in. It can't leak outside.

American Home Shield has been so good to me. I try to do everything over the phone when submitting a claim and every now and then, I have a long wait depending on how busy they are. But once you get ahold of someone, it’s usually a pretty smooth process. I had to have the AC fixed immediately and All Comfort Specialist was very prompt. They had somebody out the next day and it was excellent. But on a washing machine issue that we had, American Home Shield sent somebody out from Sears and the tech didn’t seem like she wanted to work. I complained to Home Shield about it and they sent someone out two days later to look at it and do the job, and that guy was excellent.

I just renewed with American Home Shield for the third year running. I'm extremely satisfied with them. When I had a problem with my water heater, the whole thing was taken out and replaced. A new one was put in. It only cost me like $200. It was awesome. I saved $1,000 or more right there. The claims process is great too. When my sink was backed up, I put a claim in on Friday and AHS assigned Advanced Home Services. A tech came out on Saturday. No matter what I ever had, AHS always sent people on Saturday.

I’ve been with American Home Shield since 2005. I never canceled, I always used them and it's been great. But with my recent claim, they said it wasn’t covered. So, it wasn’t a good experience this time. I called. They even told me, “This claim was submitted online.” I said, “Impossible because I never go online. I just dial the 800 number.” I’ve been turned down before over the past 15 years I’ve been with them. But this one was weird because it said it was pre-existing. I don’t know how it was pre-existing because the lights were working, and then they stopped. But then they said they’re outside. They’re on my deck. They’re in the outside of my patio door. So, that section of light stopped working. But I wish they would’ve told me that it wasn’t covered when I submitted. I wouldn’t have paid the $75 and I just went and got it fixed myself like I have to.

I have two air conditioners on the house, and our downstairs unit quit working. So, I got on the American Home Shield app and I put in a brief synopsis of what my issue was. I hit a couple of buttons and submitted. It was very easy and painless. Within a few minutes, they emailed me and said my claim was submitted. A couple of hours later, I got an email from Fleshers saying they scheduled a tech. Two guys came out the following day and isolated the problem then they went back and handled all of the paperwork with American Home Shield. That was on a Saturday and on that following Monday, they came and repaired the AC. It was all done very quickly and very well.

I have two fans in my house. In one fan, the cord going into the fan to the motor part of it where I couldn’t turn it off and on, the light part of it, broke. So, I had to turn everything off by the home switch. The only thing I was disappointed with that was I didn’t have a chain. Salvador came out on the 28th. They just put that fan on a string. But my husband and I just went ahead and bought a chain and fixed it on that one. And then the other fan that was in the kitchen made a noise when it turned and Salvador just tightened up one of the blades on it. That was all they needed to do to get everything up and running again. The technician was very professional and very friendly.

We had Home Shield while we were in our old house. I thought about not continuing with them when we bought this house because it was a newer house. But we didn't have it inspected when we bought it so I thought it would be prudent to go ahead and get the house covered. We’ve been with Home Shield since. They made changes on their call-in and I’d just soon have two root canals than have to call those people.

My first claim ever with Home Shield was for my oven and I was really upset with the way things kinda happened all the way around. I called in and submitted a claim and I was told somebody would get back to me within 48 hours. And that’s how it normally works but I ended up calling four days later. The contractor said they had called and left messages, but they had one number wrong at the end of my phone number, which I thought was kinda weird because Home Shield said they gave the right number.

Having AHS has been super easy. I love that I can just go online and not have to wait on hold. Within a day or two, I would hear from the company that's gonna service me. Every contractor I've met through them has been pleasant. I submitted a claim through AHS's website for a pool issue. AHS's contractor, Clear Water Management, Inc. was really easy to communicate with. They came rather quickly and when they went to switch my pool on, it wasn't operating. The problem was that the pump itself was leaking. Plus, the filter was not turning over. It turned out that both of those needed to be replaced.

I submitted a claim online and Murray's came out. They called me and let me know the plumber was coming and he showed up on time. He snaked out a couple of drains and everything was flawless.

Things have not been going too great with AHS, but it's not too bad either. We’ve submitted three issues, one of which had to be resubmitted. The first issue was a plumbing leak, and we were extremely impressed with the guy. He came out, looked at it, and got it fixed in 10 minutes. The second one was to change the keys to the locks. The locksmith came out and unfortunately, wasn’t able to rekey either of the locks that we had due to the manufacturing specifics of the brand. We ended up buying a new lock. I took it into his shop and he rekeyed it to what the other lock was. The two doors had different keys for them. For the one that I took into his shop, we didn’t have a key for the one that got replaced.

My dishwasher wasn't pumping water into it. It's pretty easy to submit claims with Home Shield. Our only issue is we live in a highrise residential and that could be a problem getting someone who would be willing to do the claim. But that's the only problem I've had. The contractors have done very good so far.

When I submitted a claim for my refrigerator problem to American Home Shield, their contractor Ericksen Appliance came out when they said they would. Their techs were very professional and polite. We’ve had work done on our refrigerator before through another contract and we had a ton of issues with them. This was a 180-degree difference. The techs had to get a part which took a couple of days. Still, everything went fine and they resolved my issue. Things have been great since then.

I didn't have a good experience with Choice Home Warranty. I didn't like the customer service and some of the policies and things that they had. American Home Shield seems to have better quality people and the interactions have been pleasant. I've had three technicians come to my home. The process of getting someone out here with the COVID-19 took a little bit longer. But I was satisfied with the amount of time it took someone to get out here. The first guy came to fix my dryer because it wasn't drying the clothes and it was good. Then, he came to fix my dishwasher because it wasn't draining or drying the dishes. He fixed it and it started draining, but it wasn't draining again. He said he fixed the pump and everything on that and he had to get a plumber out here.

First of all I will say I have been a customer of theirs for a long time and continue to do so. From my experience they are better than the others out there. That said, it is always a fight to get covered items replaced. So much so in some cases I have given up and just replaced the item myself as it was not worth the hassle. This last instance was the straw that broke the camel's back.

Updated on 5/20/2020: Business Info: American Home Shield (AHS). 150 Peabody Pl. Memphis, TN 38103-3700. 901 701-5000. They do not have a complaint or customer service section to contact. Our Kenmore refrigerator has been broken for 3 weeks now (does not cool at all) and is covered under American Home Shield but they will not help us get it fixed or replaced.

I have been a AHS customer for many years but cannot take it anymore. It is a complete waste of money. They hire terrible sub-contractors to do their work. If you are tempted to sign up because of the "will replace if cannot fix" then keep moving. Latest example of working with AHS... My air conditioner was not functioning properly so I put in a service request. They came out and stated that a new evaporator coil was needed and "code enhancements" Over $1,000 later it worked for a week or so. They have been back out 3 times since. It still does not work and they will not replace anything. I also learned that the "new" coil they installed was from 2017 and it is now 2020. This is not acceptable in any way.

We've had problems with the ice dispenser and freezer. The ice dispenser has messed up a couple of times and the same guy from Appliance Pros has come out. He has been very polite, very sensitive to COVID, and has worked on it, but it would keep freezing up. Now, he said he couldn't find any air leaks in it so he wasn't sure why it was. He said he would send a note to the company that it might need to be replaced and he left. Then I got a call from them wanting to reschedule this other guy to come and look at it and he came right out. He said that he could find an air leak and he knew what was causing it. He would get the part and be back. So, we haven't heard back from him yet.

I have a two-story home with one unit and it was cooling in one area but not in the other area, and so the techs came to check it. They were very good. They’ve come out here before for me and the service is really excellent. AHS has been really good to me. I had a problem with my refrigerator a few years ago. They sent somebody out. They fixed it, and it still had a problem. They fixed it again, it still had a problem. They fixed it again and ended up replacing it.

AHS sent Optimum when my ice maker was leaking. Water was leaking down to the bottom and coming out to the front of the freezer. The contractor worked on it and although he didn’t resolve the issue, he was awesome. He called and said that he was nearby. Then he was here within 15 minutes. He was in and out and replaced the ice maker really quickly. I was really pleased with the visit, but unfortunately, the ice maker started doing the same thing again. And he's supposed to come back this morning. I also had an air conditioning go out and I don’t think AHS paid enough of it.

My toilet was giving me problems and AHS sent out the tech from Greenway Home Services. He came out and fixed it. But then it wasn't flushing right again. It would flush once, then if you'd do it again, it wouldn't take the toilet paper down. The tech tried to fix it and he was wonderful. Every time he came, he wasn't flabbergasted. I've had him before, too. He came for that toilet but it was for something different. There was a leak and my water bill was really high. It turned out that the toilet was running and that gave me a terrible problem because it leaked down into my garage. But he fixed that and he was lovely. He couldn't be nicer.

American Home Shield is fine compared to other warranty programs. I had a different warranty company before and it didn't work out well. I'm satisfied with AHS. I normally call them when I have a claim and it's pretty easy when you can get somebody in person. Their reps are pretty good. They gave me All City Appliance as my contractor to work on my washer. I submitted the claim and it was maybe five days later that the contractor came out. They were great. My washer is fine and I have no issues.

David’s Appliance Services came out and they hooked up the stove. They did a good job. We had a problem with our dishwasher though. It broke a few years back, and the part fell out. Somehow, one of the kids threw the part away and they wouldn’t replace the dishwasher. I don’t understand that. We’re still using it without that upper part spring and it doesn’t do the job washing the dishes. Still, we’ve used American Home Shield for quite a few years and once we get past the robo talk, it works okay. I prefer to talk to somebody rather than do the automated thing.

The AC wasn't kicking on. Apparently, the common wire to the transformer wasn't connected. So, I was gonna do everything myself but I didn't know where to find the transformer and it was upstairs. My wife did an over the phone claim with AHS and she was able to get someone really fast. They sent out Armer Corp. and they took care of the problem. So far, I'm pleased with AHS.

We purchased the home in Elgin and they offered Home Shield when we bought the house. It would guarantee for things. We submitted a claim online but we couldn't get through with all the people on the internet so we called the second time. Sears came out quickly and they did a nice job.

Putting in a claim with Home Shield has been very easy and I've had nothing but good experience with them. I had a water heater claim and Watkins was out within a handful of hours to repair it.

American Home Shield sent S & S Appliance and they were good. The guy said the appliance needed to be replaced so he wasn't here very long. I showed him the problem and he said it couldn't be fixed. I did the claim with AHS online. It was easy.

Our recent claim with AHS was perfect. The contractors came out really quickly and got everything taken care of, it was awesome. He was very knowledgeable and let us know what happened, and then repaired it quickly, and he was on his way. He had a mask on and we did too. We also put in a claim for our pool heater. The contractors came and fixed the pool heater, and it was really simple submitting a claim to AHS.

I like the convenience of having AHS. I like that I can call and get stuff fixed, and I like knowing that it’s gonna be fixed right. Recently, I had an issue with the timer on my clothes washing machine. Also, when you shut the door of my microwave, the motor would come on but wouldn't go off. American Home Shield sent out A-1 Appliance and the techs had to fix my microwave three times. Then they told me that they couldn’t fix it and it had to be replaced. American Home Shield called and I told the lady who was supposed to send me some stuff that I didn’t know if my email was working or not. But I haven’t heard anymore from anybody if I'm supposed to sign some paperwork or get a check. I just want my microwave replaced and installed.

I've had a really good experience with American Home Shield. I went online and put the claim for my shower. I got Plymwr Plumbing's phone number and I contacted them right there and then. The lady was very helpful and professional but she apologized because they didn't have anyone to come in right away. But I have another bathroom. So I told her not to worry about it. They were able to schedule me within a couple of days. When their plumber came in, he checked it out and there was some part inside the faucet that he needed so he wasn't able to fix it. But they came back the following weekend and took care of it. It was a smooth process. The faucet works fine now and it feels so much smoother when it turns. I like to take showers every day so I need it.

I had an issue with my hot water tank. Because I had never had this happen to me, I was frantic a little bit. I called AHS and they gave me a couple of vendors. The first company that was given to me couldn't come out until Monday. I called on Saturday, and the first gentleman I got was very helpful. I was like, "You guys have to give me somebody who's open today, please. I have no hot water." But then, the companies he gave me weren't even open either, probably due to the COVID-19 that they cut their hours.

I filed a claim for my water heater and submitting it to American Home Shield was easy. I went online to do it, and the interface was user-friendly. A couple of clicks and the claim was submitted, so the process took no time at all. I was given a timeframe saying that one of the contractors would get in touch with me for the appointment -- it was within two business days. Then, they gave me a six-hour timeframe that they would be here. Jeremiah, the plumber from C Mayes Plumbing & Heating, was great. He was super professional and friendly. He knew exactly what the issue was. He was here for less than an hour, but I was very satisfied with it.

The responsiveness of American Home Shield is something that I like. I also like knowing that I have that as an option and not having to come out of pocket thousands of dollars if something were to break. Last year, I had a tough situation but that was resolved and over with. And when my air system wasn’t cooling, they sent out Total Air Care. Their guy came out and fixed the system on the same day. He was nice, knowledgeable, and helpful. Everything was fine.

Submitting a claim to American Home Shield is fairly simple. I just go through an online process and their website is super easy to use. When I had an air conditioning issue, their contractor Anytime Air Conditioning and Heating LLC came out sooner than expected. When I thought they would come in about a week's timeframe, they came out the next day. It was awesome. Their tech came in and told me exactly what was happening. He fixed the issue in 30 minutes or less and it was a smooth process. Things have been good so far since he came out. Being with AHS has been great. I've had them for about three years now and never had an incident with them that was dissatisfying.

Lex’s was awesome. We’ve used them before we started working with AHS and we were really happy that they were a contractor that AHS works with and that for when you have a plumbing issue, you can select from a few different plumbing contractors. Luckily, Lex’s was one of those. They were just 10s across the board. Every time we work with them, it seems they do some little thing that’s above and beyond. They’ll notice things and when they come out to work on something, they’ll point out to you. They say that this could be a problem too. Sometimes they’ll just take care of it if it’s something small or they’ll recommend service.

The trash compactor wasn’t working. Schubert’s Appliance Repair came out and repaired it and got it all working pretty quickly. They replaced the switch and fixed something else, but it went well. The techs were very professional and friendly. I like the ease and consistency of payment with AHS-- the consistent co-pay and not having to worry about something going out. But my major issue would be on our air conditioning. I’m not happy with the contractor they used. We did not have the best results with them and the people that they send out. So, I try not to use them again. When I request somebody to be on my no-work list, it never seems to be updated. So, every time I call for whatever reason, if it’s that same appliance, I would still get the one that I requested not to use. So I never use the online because it automatically gives me the person I don’t want.

Lane Service was great. Their technician came in and completed everything within a matter of 20 to 30 minutes. When I called American Home Shield nine months ago, there was a miscommunication where I schedule something and it wasn't scheduled.

I submitted the claim online, and American Home Shield called me back and told me that somebody had been assigned. The website could be a little easier because when I submitted it, I did not see garbage disposal on there. So, I put trash compactor. Then, they had me wait for the whole weekend. And a contractor called me on Friday telling me, "I'll be out. What's the problem?" I said that it was the garbage disposal and he replied that I had to call a plumber.

I quit Choice Warranty and we tried American Home Shield. It's been good so far. My smaller air conditioning unit was not turning on so I filed a claim online. They contacted me and set me up with a local vendor. The tech from Bryant's showed up and my wife dealt with him. She said he was personable and professional. He was efficient and he knocked it out. He said the starting capacitor was bad and he replaced it.

I had a couple of calls with American Home Shield and those claims were handled well. It's easy to file claims. I do it online, usually. Just One Call came out for an AC issue and their work was really good. The Home Shield service is fine but the scope of the insurance is kinda narrow.

I like AHS. It was easy to file the claim for my refrigerator, which was not keeping cold. Someone came out after a couple of days. The contractor was very helpful. He had a mask on, which was wonderful. I have a 90-year old house and the floors are crooked so the refrigerator is on a specially built platform. He had to lift the refrigerator off because it was two inches off the ground on one side. He went way above and beyond.

I got up Sunday morning and the refrigerator was not working. The lights were coming on, but there was no cool. It was getting warm inside it and I couldn't figure out what was wrong. I filed a claim with American Home Shield online and it was super easy. They scheduled Sears to come out first thing the next morning and the tech fixed it real quick. We're back up and running. We called AHS last year for something with the AC unit and that also turned out an easy fix. I used one of their competitors for a few years and submitting claims with American Home Shield is a lot easier.

Booking my claim with American Home Shield was really easy. I was able to do that online and their website was super easy to use. Their tech from Dan’s Pro-Lock was early for our rekey and he was quick. This was an easy 75 bucks to have someone come do a rekey for us.

The contractors that American Home Shield sends out are good and very nice. Depending if there’s a holiday, a contractor comes out in a couple of days at most. When the fan in my bathroom wasn’t working, it was Aim High Electrical that came out.

The guy from US Air was pretty knowledgeable about his job and he got everything fixed in one trip. I have no issues with how Home Shield has been handling things. I like it right now.

I thought I had a leak under my sink, so I called American Home Shield. But apparently, it wasn't leaking. The faucet underneath that you can unscrew where the water comes out was loose and it was making the water go back under the sink and then leak out. My husband and I would've never thought to look at that because we're not plumbers. So, I paid 100 bucks for a tech to come out and screw that on. He was there for two minutes. I was irritated.

I had a different warranty company when I bought my home and after the year was up, I was gonna go back with them but they were tripling the price. My son-in-law referred me to American Home Shield, so I went with them. When I first signed up, they did what they said they were gonna do. I've only called them one time but everything went smoothly to me. When I called them for the AC, they said that they were gonna get in touch with the tech and he called. He was on time. He was courteous and nice. He came in and got the job done. Everything fell right on time. He fixed the problem. The AC has been working and it's been good.

I thought AHS was a pretty decent company. I’ve had this warranty since April 2019 and Multiple technicians have come out and been unable to diagnose the issue. I recently had a tech come out April 17th who verbally told me the issues but never sent the diagnosis to AHS. It’s now May 11th and the only thing that's been done is an escalation to Contractor Relations. The escalation was initially submitted about 2 weeks ago. Multiple employees advised I would receive follow up within 48 hours and I have to call them 1 or 2x per week to stay on top of this. I've let them know there’s a mildew smell because of the issues and I’ve been unable to run the air. I’m highly disappointed because I don’t understand why at this point another contractor hasn't been dispatched. I was so skeptical about renewing my warranty and I wish I would’ve switched companies at my renewal.

Requested service for pipe leaks and sewer air venting into home. Both HVAC and Plumbing (2 different plumbers) were unable to identify problem. Both AHS recommended plumbers did not follow up with me and left me out to dry. After calling for a followup, could only talk with an outsourced call center that repeated the same scripted message over and over when I asked for the next steps on the leaks. Hired own plumber to fix the sewer vent and multiple leaks at my expense.

Submitting claims with AHS has been very easy. We’ve had them for several years and for the most part, the contractors have all been good. When we had a plumbing problem, it took three calls before the third plumber solved the problem permanently. But we were very pleased when A-US Air came out recently. The tech got everything done on one trip. There is a limitation put on the amount of coolant that AHS will pay for. We understand that air conditioning coolant is expensive, but we had to pay the difference on my recent air conditioning repair because AHS just paid for a very small amount of coolant. All in all, we're very satisfied with AHS.

We had an appliance issue and the guy from Lakeland Appliance Service came out. He always had a mask on and gloves and he did everything he needed to do. He had to order some parts and come back, which was fine. Everything was good. I was happy with the service and it was very smooth.

I called in a claim for my air conditioner when it was not cooling properly. Ice Man Cooling and Heating was assigned as the contractor and the following day, their technician came out. Everything was great. They were very professional and timely so we were pleased. There's peace of mind with American Home Shield. When we initially bought the home four years ago, the home warranty was included in the home purchase. Our water heater went out so we used their service at that time as well.

I called Home Shield and said the machine doesn't work, and they said they would send somebody out. They did the next day and the tech asked me if I wanted original parts or Chinese. I said, "Chinese parts, forget. I want original." He said, "I'll be back tomorrow." He came back that day and installed the Carrier parts and that was it. The contractor was very professional, clean, and timely. I'm very happy.

Home Shield is fine but they cost too much. We’re paying too much a year. And before the contractor even walks in the door, we have to pay them out. The monthly or yearly payment is one thing and then paying somebody else to come in and do the work, it adds up too much, especially now when no one’s been to work in over two months. We have no control over that but they need to be more lenient with the customers. My wife asked about dropping them but if we do and things break down, then what would we do? We’re caught in the middle. But whenever we call, they respond and do their job well. We've had claims for a few things and the different companies that come usually are fine. There was a leak with the garbage disposal and True Vine Appliance came out. They had to come back to reconnect it. They were A-plus with their professionalism and attitude.

There was a leak in the bathroom for which Home Shield sent a plumbing company and the tech changed the little O-ring. The second time, he changed it again and then said that he thought that maybe my issue was that the hot water wasn't big enough for the house. That wasn't what the problem was. And then, the third time, they never showed up. They missed their appointment twice and then they turned around and closed the ticket. I called back, talked to Home Shield, and they sent out Redman because my problems were legit.

There was something wrong with the light fixture thing that holds the bulbs. Submitting a claim for it to AHS was fine. All I did was call on the phone and tell them what I needed and went from there. Everything worked out well. The guy came out and he repaired everything and he left. Since the repair, it's been wonderful. It's still working, no problem at all.

My husband had noticed that there was a drip inside the return closet. American Home Shield sent out a company, Douglas Mechanical. A gentleman came and said there wasn't anything wrong. But he returned again because he felt like he needed to do a different type of test. When he came, the conditions outside were not suitable. He said it wasn't hot enough for him to test the pressure or whatever he needed to do. A third person came and when he did, it was a totally different diagnosis and totally contrary to what the first two visits led us to believe. We didn't get a good feeling when they just reversed course.

The first time that Myers came out, they said my AC unit and my water heater was working and then they left. My tenants turned the AC on and it was working. But a few hours after Myers left, it shut off again. The second time that they came out, they did a good job. They fixed it.

The wires to our heat pump were chewed through by vermin, and it was disappointing to find out that after I paid the monthly plus the $100, they didn’t cover it. It is what it is though. That was an issue that was part of the contract, and there wasn’t anything that I could do about it. It’s part of their rules, which is unfortunate because one of the most common things that happen with wiring is that rodents can get to it. I still think Home Shield is a good investment though.

AHS's contractor, Sears came out to my place to repair a washing machine that would fill up but wouldn't agitate. I liked AHS's promptness and professionalism. They provided good service and I was very pleased with their timing and the technician who was sent.

My Realtor just told me Home Shield is pretty good and I read their reviews and people seemed to be happy with them. Everything went well with my AC unit claim. I just didn’t know that I was gonna spend 490 bucks to refill the Freon because they only cover 10 bucks a pound and the tech had to fill up 7 pounds of it. If Home Shield could cover a little more than 10 bucks a pound and if we could meet halfway, that would be nice. But the tech from Doctor Cool was awesome and knowledgeable. He knew his stuff and he explained everything. I liked their company and they did a good job.

I've had different contractors and the professionalism is pretty much the same. It's just getting along with some people better than others, which is kind of a personality deal, but the contractors have been pretty good.

Submitting a claim for my water heater issue to American Home Shield was fairly easy to do. Their tech from AA Plumbing came out to our place and did a good job. However, when a water heater goes up, I wanna upgrade. With AHS though, I can't pay the difference. I have to get exactly what I had. While I've put in some of my own money to get something a little better once or twice, that seems to be hard to do with Home Shield. They should just give the customer the option to upgrade if he's willing to pay the bill. Still, the tech changed our water heater out and since then, the replacement has been functioning very well.

My garage door quit working, so I made a claim to American Home Shield. Hometown Garage Doors was there the very same day, and the tech had to order a part. He told me it would take 7 to 10 days to get the part, but I think it only took 5 days. He was here the next week. We’ve had six claims with AHS and everything has gone perfectly every time. I tell everybody about them. We bought the house in February of 2016, and the first year, the home warranty came with the house. And then, we have kept it ever since. What I like about it is that I don’t have to worry about anything. I just make a phone call. And now, I just get online and put in the claim, and everything’s taken care of.

Rescue Your Air replaced the compressor in the air conditioning unit. They had the wrong part on the truck but they came right on back the next day. The AC now works way better than the one that was originally in here when I bought the house. It’s 10 degrees stronger. Everything seems to be working great with AHS. They do what they say they’re gonna do and that’s all I really care about.

I submitted the claim to American Home Shield online and it was fairly easy. AMP Mechanical HVAC came to replace the condenser for our air conditioner. It seems to be working now. AHS has done a really good job.

When I lived in Virginia, I had American Home Shield for about two or three years and I've been satisfied with them. I only had to use them twice. Something went wrong with my stove then and a year or two later, something went wrong with my refrigerator. They were right on time. So, I had decided after we moved out here in North Carolina, once my warranty was up, I was gonna go back to American Home Shield. The McMahon Plumbing technician was professional and friendly. He explained what he was doing, took care of it, and wore a mask. Everything has been working fine since. He told us what he observed the problem to be and took care of it.

Home Shield has a website but they need an app. None of us could remember our contract number, but it’s good that we could look it up by phone number or by address to get the process going. Also, when I put a claim in, they ask the appliance name, the model number, and so forth. But in certain cases, they have certain predetermined default answers. On some of them, there is no option to put a comment. One of my claims didn’t apply to any of the default answers and it didn’t allow me to answer for one of the options. And then one time, I put in the model number for the refrigerator and the guy came and asked for it. You would think that would be one of the important things they would fill out on the dispatch or the case. If they can print information that we fill out on the website and send that to the repairman, that would be good.

I asked American Home Shield that instead of the plumber fixer, they can give me the money and I can fix it by myself. They said they were going to call someone and I’m still waiting for an answer there. The plumber First Class Water Heaters told me they were going to charge more than $800 to fix it or replace it. This was my second time that I called for something. The last time, it was the air conditioning and they did not fix it because they did not cover anything. So, I just paid $100 there for the deductible. I was wondering if they cover a little bit more, or if I have to pay more to have a better coverage. So, the two times I called, I was not very happy.

I called Home Shield on the phone, and then they picked a contractor for me that's in my area. They told me that they would send an email or a text message verifying who was coming out and I can give them a call if I needed to. Everything was done perfectly. And then, CAL-HOME was right on time. The tech called me 30 minutes prior to his arrival. He got right to the point, told me what I needed, told me the garbage disposal was old and it needed replacing, then he went to work. They did a great job.

We had water leaking into the hallway. I submitted a claim online with AHS on Sunday. There wasn't an option to select "Other" and input my own description. That option could have helped. Since I didn't know how to categorize the issue, I put "faucet". We needed the faucet repaired. The next business day when I was able to get ahold of the plumbing company, I went into more detail with them about what the issue was. The plumbing company said that they would be out within the next 24 hours. They came on Tuesday.

I made previous claims with Home Shield and I was very dissatisfied with the contractor's service. I requested another company to come out and they sent Nice Guys. So, whenever I have a claim with washer-dryer issues, I especially request Nice Guys to come out. They are exactly what their company is named and have held up to their standards. They are excellent and I love them.

The last was not really good, which was why I canceled them. We had a three or four-month episode with a toilet. AHS sent one person out and when the person came out, they said that it was not leaking. I said that I turned the water off because I didn't want leaking toilet water all over my floor. Then they turned the water on and the toilet was not leaking right then. When it started leaking, the same company was sent out. They came out here and the guy said that it was leaking from under the tank where it met the base. I said that every fourth flush, it comes up, but doesn't go down. He said what was wrong with it. He said it was broken and that it had to be replaced. He just needed authorization. That started six weeks of waiting for an authorization that never came.

Someone from Low Country’s Best Heating & Cooling came, did a quick fixer-upper and this would be the third time to get it done. I checked today, and it’s doing the same thing now. It hasn’t been 30 days even. The issue didn’t get completed and I would like to give them a chance to come and fix it. They need to make sure that it stays the way that it needs to though. The first time, he was there for about an hour and he was doing multiple things. When the toilet started doing the same thing, I had to call them, and he came back out again. The second time he came, it took him about 15 minutes where he tried to figure out what the issue was. He said something about the tube kept coming out where the flow of the water is supposed to go to the tank and it was mentioned to me to try to superglue it too.

American Home Shield is great. I've had them since October and I like it. It's very important to have it when you purchase a new home. We negotiated pretty hard to have AHS included. I called in to file a claim and it was great dealing with their rep. It was really easy and friendly. Then we were in the hospital during the time of the service. So, we had someone in the house to let Plumb Genius in. But the service went very smoothly.

I’ve been with American Home Shield for 10 years just to get things covered and when the air conditioning wasn't working, I called them. The contractor found a couple of wires that had come loose. The AC is now cooling and our home has returned to normal with the repair.

My hot water boiler/ furnace was blowing smoke in the house so turned it off immediately and called American Home Shield on 4/27/20. They sent the first technician who didn't how to Oil furnace works and what to look for. He pretended like he knows thing or two and told me that he cannot access the boiler (WHICH IS RIGHT IN - FRONT OF HIM) and said he will talk with his boss and will call back. I never received a call from him or AHS so I called back on 5/4. They told me the technician couldn't access the boiler, there is a wall he need to break to gain access. If anyone worked in old PA houses they all have similar setup, the boiler is under the linen closet and accessible.

I thought they have excellent service but as soon as I request service. Technician came he assume that my contractor on that day working outside my house hit my drain pipe. Technician did not even do further investigation like putting a camera inside the pipe / use a device to locate the pipe. It happens that drain pipe is it's inside the house underslab, Very Horrible service. I request second service horrible. I called the assigned company I left a message to call me. They called different number. I called them again I waited 30 min no one tried to speak to me again on that day. I found out my Sister used to have a American Home Shield, She said their service is so horrible and do not get it.

I’m glad some of you have had good experiences because so far I have had the opposite. The horrible experiences outweigh the good by a huge margin! I am so disappointed that I chose this company especially after reading these posts. Here is mine: I am extremely agitated with this company. I switched from another company to AHS thinking they are top rated. My very first call leaves me with a bad impression. I placed a call on 5/3 for my range top and microwave blew out. Initially I was very impressed because a company called A Dobre Day came out the very next day. The contractor looked at our circuit breaker and determined that the oven and rangetop should be on separate breakers (even though it has never been), never looked at the rangetop, did a cursory inspection of the microwave.

A-US Air Condition of Texas came out and my AC issue went very well. They were good in terms of the initial install. It had a couple of issues after with the initial install, but then they quickly came back and resolved that.

We didn't have hot water and then, it wouldn't stay on. I called American Home Shield and I was sent an appointment. I filed the claim on a Thursday and they didn’t have anybody until five days later. Once the contractor got here, they were very courteous and professional. The plumber knew exactly what the problem was and I'm like, "Wow." They didn't take them long at all to know what it was. They had to order a part for it and they got it corrected. Everything has been wonderful since then.

We had an AC issue and submitting the claim was flawless and very smooth process. All American Service of Georgia came out and took pictures. We had a full discussion about the unit, that it was old, what needed to be changed, and the issue as to why the water was leaking. They were very helpful. Everything was installed to perfection. I actually said to my husband to just call them directly to come next time. We had a warranty provider before and we had one person that would come out and make determination. It was a long process. This was fast, efficient, and easy. It's been great. We were happy with it.

Every year something happens with our AC. We would set it on a certain temperature like 75 but it would never get under 77. It was shutting off. The techs from Trademasters came out and looked at everything--compressor, outside unit, everything upstairs in the attic, everything is new. But finally figured out it was a control board, which we never knew we had. They had to order a new control board and replaced it. It's been fine ever since. However Last night, the AC was doing the same thing. We had it set on 75 and it would not go below 78. It's the same problem again and it hasn't even been 30 days. I am going to have them come out again.

Everything was fine with my recent claim with AHS. AH Appliance Repair came out. It was for my refrigerator's ice maker. The ice was not working properly and my bucket thing was broken. They had to replace that and then some other little tubing thing. Now it works fine. He was good. The main thing for me was I wanted him to make sure he had a mask and gloves ‘cause of the situation and he was fine. He came in the back door where we asked him to come in and he had his mask and gloves and the little foot coverings for his feet, very quick about it, and then he did what he had to do and he left.

The microwave has been giving me a lot of headaches, and John came in and assessed it immediately. He came back soon after with the correct part. He removed the microwave, which weighs a ton, and he took it down by himself and worked on it. Shortly after, it worked. I was thankful because I use the microwave every day for easy little items to speed things up. He also noticed that the gasket in the refrigerator was sticking, pulling and hard to open every time you opened the door. He took care of getting that as well as a little shelf that fell off on the door. He ordered that for me. I had tried other companies and one company told me they couldn't do it. So, I was so happy that I decided on American Home Shield. I wasn’t aggravated with the process in submitting a claim. In other companies, you have to wait on hold but AHS got right to the process with my name. They were very organized.

We keep American Home Shield because it’s very convenient. They farm the jobs out to different contractors though and I haven’t always been happy with them. My dish rack in my Maytag dishwasher rusted and the company still makes that rack, but they didn’t put in the same brand. They put in an all purpose one and it has never worked right. It won’t roll in. I’m older and it’s not easy for me to lift the thing up and push it in. I called them and they said, “Sorry, that’s what we do.” It's some cheap thing and I wasn’t happy with that. They also kept saying there was nothing wrong with it, and I kept saying there was. I didn’t get anywhere with them. I always take the positive, but at another time, the air conditioner went out during a heat wave and it was frustrating.

I’ve been meaning to call American Home Shield and talk to them. Nobody seems to care. That was my second time saying something to them, but nobody seems to care about how they're treating customers. When I called American Home Shield, I called My Repairman and then the next day, I called them to schedule an appointment. I was thinking they were taking too long. And so, I called them, and they did not answer me. They did not call me back when I left a message. When the guy got here this last time, and when he was done, I asked him, “Well, what was the problem with it? Why the ice maker wasn’t dispensing ice when you just replaced the ice maker, the bucket? So, why it wasn’t dispensing?”

There was a pipe that had broken off, so the water was leaking. I filed a claim with AHS and it was easy. I did it online and their website was user-friendly. They assigned it to Ace Plumbing who responded quickly. They got it taken care of, so it went really well. They replaced the pipe, then cut a small hole in the wall and I didn't have problems since.

The air conditioning had broken completely and I called my home warranty. First, they sent someone to look at it, which cost me $75. Then the technician from True Master who Home Shield had sent said it was broken and needed to be replaced. Then, they bought a new air conditioning unit. Home Shield paid about $600 and I paid about 1,800. I was very happy with True Master. However, I’m not happy with Home Shield because I’ve been paying them almost a few cents minus $50 a month for the last 15 years and the only time I needed help, they only chipped in $600.

The hot water tank claim was almost two weeks. The contractor came, somebody with no mask in pandemic. I work in the hospital and I have to give one of my masks for him to use. He got something in his car. Then he said that we'd get hot water in 30 minutes, but not even 30 minutes, he left. It was totally unprofessional. We waited for hours and never got hot water. We called back to the company and told them that we were still not having hot water. I’m a nurse and I’m working with COVID-19 patients. I deal with them in the ICU. I need to clean my uniform and take a shower after 16 hours shift I had when I get home. They said they would come back the next day. It took two days for them to show up.

I like that AHS finds the people to do the repairs and I don’t have to go and search for someone. Also, I found filing my claim online to be easy. H & K Plumbing was great. The contractor wore his mask. I showed him the problem with my faucet and he had the part on hand so he fixed it right away.

Submitting claims to American Home Shield has been easy. I submitted one for my microwave and got a call that same day. Their contractor called ABM Appliances came out the Monday after the Friday that I called. The tech said it would be a week 'til the part that was needed would come in. He called me when it did and scheduled himself for an appointment back. I wouldn't use any other home warranty company. AHS has fared the best for me and I'm 100% satisfied with it.

ARC came out to fix the ice maker and to check the hoses of the ice maker because it makes a lot of noise when it makes the ice. The tech replaced the ice maker, the hose, some kind of a filter, and one other little part. He had to order the ice maker and then he came back out within a couple of days. I’ve been satisfied with the vendors that Home Shield has sent to the house.

My recent plumbing claim with AHS went well. We moved in to a new home and there were just several things that needed to be addressed with the plumbing. The claim was handled professionally and on time, and everything was resolved. They handled this claim well, so that's all we are looking for.

I'm somewhat satisfied. The coverage is pretty good and the contractors do come out and fix the thing. The only thing I don't like is if something is wrong, they come out and fix the specific issue that you're having with it. But I get that. American Home Shield probably wouldn't be able to make money if I could just call and say my dryer is broken and I need them to fix it all. AMP Mechanical also did a good job. They came out for an AC issue and everything is good now. Before, the AC fan wouldn't come on but we could hear it trying to run. It was humming. The guy came in and explained what was wrong. He was absolutely friendly and professional. He had to get a part but what he needed was right in his van and he was only there for about 20 minutes total.

I had the sewage backup in the mainline. I submitted the claim online and the AHS website was pretty good. I scheduled the day and then the contractor called and let me know when he was coming. The plumber came in and he fixed it and got me sitting pretty. They did a good job.

AHS is pretty good especially when you have an older home. I had leaks coming from upstairs came through to downstairs and the contractor replaced the seals on the toilets. I also had faucets that were leaking. The stem wasn’t able to be shut off and he had to replace the guts of the handle. He had to wait for the part to come in though. The repair helped avoid the leaks and improved my water bill.

American Home Shield assigned My Georgia Plumber for a claim I made and they didn't come out. I still have an open claim. The service visit was supposed to be rescheduled last week. They said they gotta cut through the ceiling and I can't move the piano alone. I told them I need to have it moved first and they said it was fine. I can't let them move it because of a warranty issue. If anything happens, then I'm not covered under my warranty anymore. That was where we left off last. They haven't contacted me to reschedule and I haven't contacted them either. I had a death in the family last week because of COVID.

We closed and moved in one month ago. The garbage disposal was fine during the inspection but when we ran it, water started leaking from the bottom. We tried to take a look into it ourselves but we saw from the research we made online that if it leaks in the reset button on the bottom, that's not good. I submitted the claim on American Home Shield's website, and it was helpful and straightforward. I didn't have any issues with it and it was efficient. It was clear, did everything we needed to and we got a response quickly. Once I submitted the service request, the guy called me to schedule the appointment and he even did it the same day. It went smoothly.

I made a claim online then called American Home Shield after I submitted it because I submitted the claim incorrectly. I corrected it over the phone. The process was definitely easier online. With the whole COVID-19 going on, I can imagine things are not as they would be. But I hope that the automated service would kinda try to get to someone to speak to. It just took a while. But I don’t know if it’s always like that.

American Home Shield was referred to me by a family friend. I put my mom’s home, her appliances and stuff under the warranty, and I did it as well. They’ve been out here and so far, the contractors have been good. They serviced the washing machine, the dryer, a garage door opener, and then the biggest thing is the air conditioner. American Home Shield keeps sending people out to fix it and not giving me a new unit. Sometimes, I don’t even see what’s the use of having the warranty and I’ve been with American Home Shield for some years now.

Fleshers Refrigeration came out to look at my AC and everything has been since then. It was easy to submit the claim and they came out pretty quickly.

I have my washer for a while now. I could smell burnt rubber when the washer was on the final spin cycle. That scared me because I had never smelled that before. So, when I called Home Shield, they said that they would have someone. And then, they left the number for the company that would be able to come out. When I called the company to see when they would be able to come out, the guy picked up on the first or second ring. It was the weekend so when I called, the guy said that he would come out the next day, which was a Monday.

Our garbage disposal wasn’t working so AHS sent someone from B B Lewis Plumbing who tried to fix it but he had to replace it. And we had a leak on our guest bathroom, under the sink. He had to change one of the caps and that was it. The response is pretty good with AHS. I always get things fixed. And most of the time the vendors that they use are very good.

I've used American Home Shield a few times and every situation is different. Sometimes, it goes smoothly, and sometimes, it takes a while. Right now, I have a claim in for a ceiling fan, and it's been almost two months and it's still not fixed. Also, the refrigerator was not cooling all the way. It wouldn’t go below 55 degrees and I had it set at 33. The technician from Carlos Kata Appliance Repair came out and said that the fan wasn’t working. One of the little strips on the door was broken so he fixed that. After he left, it still didn’t cool down so I called him and he looked at it. He was not sure what it was. He had his thermometer in there and it wasn’t cooling the same, past the 55 or so.

The contractor was kind and listened well. It sounded a bit strange that in the HVAC world, there were no foot coverings, gloves, or masks in our current world. But it didn’t bother me. The other people we had wore the standard foot coverings to walk through our house. AHS should cover what is now old coolant known as Freon, but we knew that it wasn’t covered ahead of time. It was a $900 expense on top. Submitting claims has been easy. You just go click on what it is, then a day or two later, someone replies, and you get an email. The contractor would call you and come out.

The claims submission process was very simple. I went to American Home Shield and submitted the claim. Within a day or so, I got a call that they will be sending someone and he showed up within two days. The only thing is that the job actually took two weeks because they had to order the special part. But as soon as they got it, they called me up and they were there within 24 hours. These guys at American Home Shield are professional. They take the job seriously and they got the job done. Aside from the phone call I was getting for confirmation from the American Home Shield, I was also getting the text message and the email. So in case I missed the call, I have other options to follow through, which was really good.

Since they don't take after-hour calls and they don't follow up first thing in the morning if claims are filed at night, the online form that they have people fill out should have an urgent box in case it's an emergency. In this way, they know and the contractor can be dispatched out quicker instead of just a normal ticket. When we went to flush our toilets, the water came up instead of going down. So, we submitted a ticket online with American Home Shield and the next morning, the plumbing company called us. They were not able to get to us for 48 hours, so I called back to American Home Shield and said that it was not going work. We needed it done that day because our pipes were backing up. They dispatched out another company, and they were fantastic. They were here within a couple of hours and had it fixed. We had an issue with the microwave as well and the people were good too.

American Home Shield sent a great contractor. He was very professional. He made sure to wear a mask and cover his shoes and made sure we didn't have any questions before he left, and he got everything done really fast. We were shocked at how fast it was. This is my second year with American Home Shield, and I always get a fast response from them. They always get things done. Last summer, we had problems with our air conditioner and they tried really hard to fix it. After about three times, they couldn't fix it, so they replaced it. We never had a problem with the process or the work.

AHS's website is very good and the program is working well. We have an older house and it seems like there is always stuff going on with it. We had a water heater that wasn’t firing up and On Time Plumbing came out. I wasn’t there, but my wife took care of it. She said that the contractor was very professional. He was wearing a mask, which we appreciated, and he fixed it within 20 minutes. We couldn’t be any happier. The experience was effortless. I really like that when I place a request in for something to get fixed, AHS follows up that evening, if not the first thing in the morning. They tell me when a tech is coming out. The quick response is everything for me.

I submitted a claim to AHS for the disposal. I did it on their website. I pressed “Claim” and then it gave me choices and I pressed “Plumbing” and then I hit “Garbage disposal” and then I paid ‘cause I have a credit card online. Then someone called. The contractors were professional, nice and super timely. They were out the next day early in the morning. The contractor that went out reset it and it went great. There’s a reset button. I thought I had reset it but it didn’t reset. Then he said he’s done this for 15 years so he knows how to do it pretty well. They were polite and were in and out of here in less than 10 minutes. So far, my experience with AHS has been amazing. It’s been quick, easy and super-efficient. Even in these times, I haven’t had any issues. I had two calls out and both of them came within a day and were professional and handled the business and left.

Our dryer was making a clicking noise when it would run. It was intermittent, but it was making a clicking noise. It was irritating my wife. Also, it didn’t seem to be drying as well as it had before. We called American Home Shield and I spoke with a live person. The only issue I had was that they asked for detail on what we thought was happening. But when the tech came out, he didn’t bring a part with him. The work was delayed for five days until he could get the part. These guys should carry some parts. We told AHS what kind of a dryer it was, but it didn't matter. Overall, we’re very satisfied. It just took about four days longer than we wanted it to. We had a second service call and it didn’t cost me anything.

I'm on my own and my house is getting older so it's the right time to get a home warranty. It's been an excellent experience. Recently, I called Home Shield for an air conditioning unit that wasn't working. I spoke with a live person and she sent me the information for Gagne Heating & Air. Then they called and texted me when they were on their way. The air conditioning unit is working fine now.

The stove's control panel stopped working, so Premier Appliance had to replace it. The tech came out and diagnosed the problem right away. They had to order the part, and it took about two weeks to get it. They kept me abreast of what was going on as far as the part not coming in yet. Then, the techs came out timely and it took them about 30 minutes to get the part in. Everything was good. I was very satisfied with the contractor. What I like about having American Home Shield is the timeliness in once I call and submit a claim to get someone out to repair.

We submitted a claim to AHS because the pump of the pool broke down. The contractor that came out got a new one and put it on. It took four days. He was a nice guy. AHS is okay and they respond very quickly. They do well.

It was about two weeks since I called Home Shield. The AC wasn't working, the contractor came, checked the unit, and said that the pump for the fan wasn't working. So, they came and they changed that. But then four hours after the guy left, the AC went off again. I called them the next day, they came the following day and the guy checked it and said the compressor wasn't working. So now, we have to get a compressor. The guy came today, changed the compressor, and he said the fan isn't working. So, the motor for the fan that supposedly the guy changed the first time isn't working.

Crystal Air was great. They came and identified that Violin Heating & Air, the people that American Home Shield sent out prior, didn’t know what they were doing, put in non-compatible equipment as well as installed it wrong. So, I paid them almost $3,000 for work that did not work. So, when Crystal Air came out and told me the problem, they said they don’t work on specialized zoning like what I would need, but they do know what the problem is. I went ahead and called a company out of the paper and I found somebody who came out and verified exactly what Crystal Air said. The guy gave me an affidavit in writing, and I went and stopped payment on my credit cards to Violin after calling them a dozen times, leaving messages, texting them, requesting them to come out and fix the problem that they started.

My sister recommended AHS to me and she loves it so I gave it a shot. I expect that things are gonna start breaking down so having AHS might really pay off for me or not. I had an issue with a Mitsubishi air conditioner and Active Air Heating & Cooling was sent out. It turned out that all the coolant had leaked out because it either got broken into or something broke, so the tech refilled it. He also checked out my other unit. He was good and was very helpful.

We had an air conditioner out. We submitting the claim online. However, the website is not detailed enough. I could say more things like, "I need to have this out today," for a certain reason, or it doesn't ask for what the brand is. But that would be my only issue. Home Shield immediately sent us a name of a company. But they were not able to do it for days. So, they gave it to another company, Excellent Air, who was amazing. The customer service person was very helpful getting someone out immediately. The air that was out was in a location that I spend most of my time. So, they were very helpful getting them out the next day. They were able to squeeze it in between appointments that were in the general area on the same day. We were very pleased. The AC is in working condition.

Our AC wasn’t working. I submitted a claim to AHS and it was pretty easy. The response time of the contractors was good as well. The contractors that came were fine. It ended up just being that the breaker was off to it.

When our air conditioner wasn't cooling, I went on the AHS website and put in a service request order. The website was easy to use and very simple to follow. After I finished the request, I got an email saying I will be contacted the next following business day to set up an appointment. Air Design AC & Heating was the contractor and they contacted me the next morning. They came out the same day too. This happened last week. The contractor was great and professional. They did what they had to do and were in and out. It's been a great experience and I'd use American Home Shield again.

American Home Shield is very good. I had a great experience. Jungle Cat Heating and Cooling fixed a wire in the thermostat for the air conditioning and things are good now.

I didn’t have air conditioning. And when HVAC Pros left, I had air conditioning. The tech was straightforward, very respectful, and professional. He said the capacitor was bad, so he had to replace it. It took him about an hour to do it. It was perfect. Home Shield is doing a really good job.

We looked at different companies. We decided to go with American Home Shield because they seemed a little bit more reasonable, and we've been right. They've accommodated us at every turn. I submit claims over the phone and I'm notified by an email. The tech from James Birmingham Appliance Repair did a thorough job. We had a situation where the contractors wouldn't be able to come out 'till the 20th. My husband called AHS back because we have an autistic granddaughter that lives with us. There was just no way. They got right on it and contractors were there that afternoon.

The tech from Heros Plumbing Service worked on our refrigerator and the microwave. He came out immediately after I submitted the claim. He was very good and I am very happy that I have American Home Shield.

My toilet wasn't flushing much. The process of submitting a claim was easy. I usually do it online. Bryant’s Plumbing had to replace something in the toilet that made it flush right. Then I had a problem with my shower faucet. I could hardly pull the faucet out and they fixed that, too. The guy was great. Everything is fine and working much better now.

Global HVAC was timely, professional and got straight to work. They fixed the problem right away and it was really good. I’ve had two other claims and one of them went also perfectly fine. The challenge was with the dishwasher. It was blocked by a panel of the cabinetry, and the repair person wasn’t willing to touch it, so I understood. The problem didn’t get resolved, but I got why he didn’t want to take the responsibility.

My freezer had a GFI outlet on it, and every time the compressor went off, it tripped and it made the freezer go off. I submitted a claim with Home Shield online and it was good. McGee Services came out and it took them about 10 to 15 minutes to resolve the issue.

We've been with American Home Shield for about seven months. We had it years ago on another property too. We like the fix and it was really easy. Once we put in a claim for something to be fixed, it was within the next couple of days that they had a contractor out here to get the work done. It was really simple to use. You can do it online and you can call too. I've always had really great experience with anybody that's called or I've had to call to set up work to be done. When I had a plumbing issue, the contractor who came did an excellent job. He was very professional and was clean. He made sure that there was no further leakage. He fixed everything.

Everything went well with my last AHS claim. I called it in and the process was very smooth. Talking to the rep went thoroughly and there was a quick turnaround. The tech wore gloves and a mask. He seemed to be knowledgeable and was pretty quick. They had to replace a heating element in the microwave and it's been going well since the repair.

The guy from GE Appliances who came out for the final time troubleshot the microwave, went out to his truck, got a new part, stuck it in there, tested it out, and it worked perfectly. We haven't had any trouble since then. He spent around 45 minutes here. He was very professional and did an excellent job. Other contractors may know how to work on a GE in a manner. But, this guy works for GE. He came out here and bada bing bada boom, he got it done. I don't know what the other guys missed that he saw. The repair didn't seem like it was that difficult to me because the tech just replaced the part behind where you punch the keypads on a microwave. It was all burnt out. I liked the amount of items AHS covers and their response time back. It all depends on what's going on in the area, but for the most part, they've been pretty good about getting to the house within a 24-hour time frame.

Quality Appliance came to repair my washer and dryer. The sensor wasn’t working on one and the other one wasn’t getting hot. The tech was friendly and quick. He did what he needed to do. I like that with AHS I don’t have to go anywhere. Their contractors come here. I've had them for the last 2 or 3 years and I've also had them prior to moving here.

I tried to submit a claim online but it wasn’t easy to navigate. American Home Shield should have a better description of certain items such as the door lock. I wasn’t able to do the claim because I didn't know if I went to the wrong place or it wasn’t specified the way I was looking for it. So, I decided to call and talk to somebody over the phone. I told them what I needed, made an appointment, and I got a quicker response. The contractor came when he said he would, came right at the timing that he was supposed to be here and did what he was supposed to do. He did a great job and I have no complaints. Everything worked out well. I'm pleased and very happy with the changes on the front and rear door locks that were made.

The AC wasn't working at all. Best Care Home Services came out and they had to replace the coils. When they first did the estimate, the guy said, "You got a leak in your air conditioner outside. It's not capped off and it's leaking Freon." He went upstairs and said, "You're gonna have to get your coil replaced and this is the price." He gave the estimate. When the guy came out to do the work, it was the exact same amount that he quoted. In addition to that, he said, if I wanna get all the air conditioners replaced, this would be the price. He said it was gonna take about an hour and a half and it took exactly an hour and a half.

When the thermostat on the AC was not working, I had a representative on the line and she walked me through the steps to submit the claim online so it will be easier for me. It was super quick and easy to do so. Their website was great. The people that came to fix the AC were professional. I love them.

I used to have another home warranty and they were absolutely fabulous. Then I got American Home Shield and they don't understand that they're outsourcing their customer service overseas, and it is absolutely horrific. You can't even get anything done. My oven has been broken since December 11th and ABC Appliance came out five times in three months but they were not able to repair it. The tech said American Home Shield needed to assign somebody else to replace it and he left. I explained to American Home Shield that the previous year we had replaced all the computer parts and even this gentleman said, "I have no idea. I'm just replacing parts. 'Cause this whole entire oven looks brand-new." So they said they were gonna send another guy out. I told them it was fine.

When I recommend American Home Shield, I use my own story and tell people what was going on and how much I pay. People always feel they don't want to pay that much money, but I tell them what I was able to get out of it in the long run. Recently, D & G Garage Doors came to correct the problem and it was good. They also showed me where the problem was and moving forward, I should be able to correct it if it's the same problem.

AHS's coverage was worth it and quick. I was able to book the day after when I was free. It was really convenient and timely. I had a claim for two circuit breakers that popped and weren't coming back on. It kept popping. I don’t know if it was damaged, but the contractor replaced one and fixed the other one. It's working great now. He was on time, friendly, courteous, and professional. He got to business and was done quickly and went about his day.

I’m very pleased with American Home Shield. Being a new homeowner here in Georgia, we decided to go with American Home Shield because my brother-in-law right in the corner has it, and quite a few other people have it too. They were very satisfied with it, so we decided to try them. And we’ve been with them ever since.

I called on Monday for my AC unit. We scheduled on Tuesday. The tech was here on Wednesday. He was here 30 minutes, and he fixed it, and he left. And it was awesome. I wish AHS would have someone come out to do a quick check-up of the system and it wouldn't be a warranty claim. Then they would recommend service. Or if the person is already there for service, they take an extra minute to do a brief system check. It's something that would probably be cheaper, in the long run, as long as they're out there to service something, then do a quick check of it rather than wait for something to fail. I wouldn't mind paying for that service because I would rather have something preventative than have it fail.

When we first moved into this house back in 2016, our Realtor gave AHS to us as a moving gift. Then, I picked it up again this year. Submitting my claim with them was very easy and took a few minutes. It was very intuitive, simple, and user-friendly. On the drop-menu, I said what the problem was affecting. Although there was still a lot of room for improvement, overall, it was a very smooth process. They reached out on the same day. Then the plumber reached out before the end of the day. He came a day or two later. He walked in with the parts and the tools he needed, made the fix, and was gone in 30 minutes. It was awesome.

I like everything about Home Shield because it covers everything for the appliances and all of the stuff that we have in the house. I had an AC claim and everything went perfect. One of the wires was disconnected from inside of the unit and the fan wasn't working. The tech had to open something there and reconnect them over there. He also did some maintenance on the AC to make sure that everything is running correctly and he set everything up. Everything is still working 'till now.

We have an inground pool here and the pump was starting to work only intermittently and failing. It would be pumping dry air instead of water and that was not the case when we moved into the house. It was a major source of stress for us that that was not working properly. We were worried that it would cause greater damage. My wife submitted a request to have that checked out and the technician was able to come out very quickly. He showed up on time and it was excellent. He said there was a leak, but he was able to repair that that same day. My wife thought it was fantastic. So far, after the technician showed up, it's working exactly as expected now and it definitely added a lot of peace of mind for us. We were both pleasantly surprised, the fact that it was able to be repaired so quickly and done thoroughly.

I bought this service plan last year. back in February I had problem with my water heater. It is now May 9th and I am still not getting any result from this company. Every time I call there is average of 1 hour wait to get connected to a service center in Philippines. I paid close to $1000.00 and $100.00 to technician, still nothing is happening. So I decided to cancel my plan and they made me pay an extra $31. This is the worse company I had to deal with.

American Home Shield has been a total failure to meet their end of the deal. They promise that they either get your item fixed or they will replace it. I have been trying to get my dishwasher fixed for the past 2 months and although they have attempted to get it fixed their contractor has failed to do so and American Home shield has also failed to ensure that their contractors meet their timeline for reports.

An AHS representative contacted me very quickly after me posting the last review. And the refund issue got quickly resolved with his help. So, now I revise the star-rating to 5. Except for the refund issue, the whole experience is actually quite good. Nice and easy to use website, and normally very responsive services.

American Home Shield used to be fair many years ago when we signed on. Now, not only do they outsource to countries with language barriers, they contract with inept companies unqualified and accept their inflated/padded costs to compensate for the profit loss going through AHS. I’d already researched different brands and installation costs, so knew CNJ was trying to charge for installing components covered by AHS by replacing the verbiage to “modification costs”. After reading CNJ’s F ratings, I requested AHS a second opinion, which the contract says is allowed. They Denied a second request. Because I questioned CNJ to explain how their $595 extra fees were legitimate, They refuse to service my water heater and told me to request a second opinion from AHS. “Customers do it all the time. It’s allowed by AHS...” as I was quoting the rude girl I spoke with at CNJ.

Having coverage with American Home Shield is reasonable and efficient. The people that always come out are very professional. They perform the job and I don’t have any questions. Recently, a technician came out for an electrical outlet and switch. He was efficient and did a fantastic job in a very short time.