American Home Shield Reviews

The air or heat would not come out. The technician diagnosed the problem on our heater and got the part. It worked perfectly. The claims submission with American Home Shield is simple. I go online and do it and I haven't had a problem. But there should be a better choice of people in the area that's contracted with them. Also, I was shocked by a couple of things that weren't covered that I would have thought would have been covered.

When we bought a new house, we were signed up with American Home Shield automatically, and we kept it going. I would definitely tell people, “Just sign up.” I usually submit claims online and it's so easy. All I have to do is punch in a few things and it’s perfect. One time, I had someone come for my stove and he did a good job with it. He was wonderful. He told me the issue was a control panel. He came back, and he fixed it before Christmas. I thought that was really good of him. I appreciate him.

City First Electric came out to repair an electrical outlet that wasn't working and everything got fixed in one visit. However, I've cancelled my contract with American Home Shield. They play bait-and-switch every single time we file a claim. They send someone out who says they aren't gonna be able to fix the issue and I'm gonna have to do this and that. We call AHS and they finally fix it. They've done that with three of our properties. We had rental properties with AHS and a person charged my tenant saying the issue wasn't covered. We had some very shady contractors that they sent out. We made complaints but they kept doing it.

The initial service on our refrigerator after the request was great. The service tech that came out, Josh, was really good. He got parts in, they contacted us, and he got the parts installed. Then, we had the same issue and he followed up with Frigidaire. The unit could not be fixed. AHS gave us five days to decide if we'd take the 1,900 and change or pick from a Whirlpool or a GE. But we were not given all the information we needed over the weekend to decide. There was nowhere for us to see which models were available. I had to make a decision without being informed and that's where I'm less than impressed.

I had an issue with the drum for the dryer and when the technician came, he identified the cause and put the order for replacement. The arrival of the parts took some time. He then came back to install the replacement part. The total process took around two weeks but it was a very good experience. The technician was very professional and timely, so he was very good.

Budget AC Heating and Plumbing came out to look at my furnace. It was kicking on, but it wasn't lighting and staying on. They replaced the fire starter, the pin-like thing that was in there. They were here for about 20 to 30 minutes and were professional. It’s working like it should be. People should try American Home Shield. It's just that I disagree with the part we have to pay it constantly when I don't use it. I may use it once a year, but I'm paying a whole year contract. Nonetheless, I would recommend them.

Mr. Rooter Plumbing was fast, prompt and got the work taken care of. The online process of submitting a claim to American Home Shield worked out pretty well. It was really simple. The issues I had were outside of the house, but the techs picked up after themselves. They were dressed professionally and maintained themselves in a professional manner. I've put in three claims to American Home Shield recently, and they've been very supportive in getting someone over here to take care of things. I have told my family about it.

Submitting claims to American Home Shield is simple once you get them on the phone call. It takes probably 15 minutes or more to get somebody on the phone but the biggest problem I have is the language barrier. The people do the best they can but it's difficult to go through that process. We had GE Appliances come out for an issue and that was probably the easiest claim we’ve had. It was a GE technician so he knew exactly what was wrong and he fixed it in one day. He was spot-on, had good communication skills, knew what he was doing and respectful. I could communicate with him and there was no problem with the language barrier.

Right around Christmas, my hot water tank was on the fritz. I filed a claim at 9 o'clock at night when I realized my hot water tank was leaking all over my basement. The contractor that they contacted pulled through and got the hot water tank replaced before anything bad happened. So that was great. I was very happy with that. AHS is kind of a nice, safe blanket to have. They were very quick with everything. I was never left in the dark, and I'm happy to have the home warranty.

My AC wasn’t heating. The contractor showed up on time and got it done expeditiously. They also wore masks and shoe covers. It was a good experience. I like that I don't have to worry about anything because I have AHS. If something breaks, I can always call them and they take care of it.

The issue that my grandparents had was resolved quickly. The contractor was reliable and did a very good job. They had a quick response time. American Home Shield is good and I’m gonna be using them myself here shortly as well.

We lost our heat on Christmas Eve morning but there wasn't anything wrong with the heater. Our house has a tube system that runs across the basement floor and into the laundry room where it drains the dehumidifier. Somehow, that got plugged. I thought we were looking at a freezing Christmas. I was trying to figure out how that was going to go with a 78-year-old husband and two dogs. I called the number right away at 4:30 in the morning when I woke up because I was so cold. The answering service person said they would call me back at 9 o'clock. He called at 8:00 and I almost missed his call because I wasn't expecting anything till 9:00. I left a message asking him if he could help us out. He was there for me. That to me was a real rubber meets the road kind of thing.

I needed the coverage because if anything went wrong, I want it to be repaired without having some serious bill hit me. For instance, the AC went out or plumbing issue, I don't wanna be stuck with a heavy bill. So, I said, “I'd better go ahead and get some coverage. That way, if something will go wrong, I can try to get it fixed.” The first issue was the AC made some noises and that it was frosting a lot on the outside of the unit. Also, in the summertime, when I turn the AC on, I would have some kind of leakage down in the basement. I went online, and then I called in and submitted the claim. I wanted to be specific about it. That’s why I called the operator.

The call in was received well, and any questions I asked, American Home Shield was available to accommodate. And then, the tech answered all of my questions without hesitation, so I was pleased with the answer. Whatever I asked, he had an answer too. It was very pleasant and professional. They repaired all the appliance as requested. I'm very pleased with the work that was done. So far, as a fairly new customer, AHS has excellent and professional employee's experience with the homeowners. I've had an excellent experience.

I suspected a leak in the house and Ambition Plumbing narrowed it down to the toilet. So they went ahead and changed out a valve. It seems to be working out. They did it on the same day they came and it went well.

We had issues with the microwave and the fridge. California Appliance came in and they were able to take care of both of them on the first call. They solved the issue in the fridge. The microwave was acting in a very funny way despite us being able to set the timer and all. The gentleman repaired it. But we had a follow-up issue with it where it started to do the same funny thing again. It did not seem to microwave despite it showing that the timer was set. We haven't had them back out yet because of the surge in California in the lockdown. But they've been very helpful. American Home Shield has been very equally helpful. So I'm happy with the product and the providers. If one of the vendors didn't work for us, American Home Shield found another vendor. So that has been good. Pricing does continue to creep up, but that is what it is.

In July of 2020 we needed a new gas range for our home. We contacted American Home Shield to start a claim. Within a couple days a technician came out to diagnose the gas range, and said he needed to order some parts and it will take about a week. A week goes by and he comes back to install the parts, but what he replaces The new parts that does not repair the problem, so the repair company recommends replacement of the appliance to AHS and it is approved. Ok great!!! No. This is where the fiasco begins!!!! My wife and I wait for AHS to tell us what the new appliance is going to be and what our final is cost will be. AHS will be replacing our gas range with a lesser brand and not mention the new range will be electric???? Ummmm No!!!!

The washing machine went out. Originally, they thought it was the start button but come to find out the start button was a hard piece of plastic that pushed the working piece of it. It was extremely brittle. They even tried to remove it to replace the part but it crumbled. When it did, it shorted out a printed plate and at that point, the washer was completely useless. The repairman contacted American Home Shield and said that the washer was beyond repair. I really enjoyed him. He was a great guy. If I dropped American Home Shield now and needed a repairperson for appliances, I would call Frix Appliance Repair Service.

The guy that came for the repair of a microwave was fantastic. He checked it out and told us what was wrong with it. He said he'd be back in a couple of days and he was back in a couple of days with a spare part. Everything was great with American Home Shield.

We did some looking around. And through word of mouth, we chose AHS. Our recent claim was the right spring of the garage door, if you're facing it from in the house, snapped. Flash came out and changed it out, and great job. Everything went smooth. It would be great if American Home Shield went ahead and paid the deposit or if they would pay any other expenses. But they have been great. I don't mind putting $75 down for the deposit and then them taking care of it. It's a great insurance to have. Get them. The two times we've had to use it, it has been well worth it.

Once the man got here, he was very polite. He took care of the problem within 10 minutes or so. It was just a matter of reconnecting some wires in my fuse box. It was a very simple problem to fix but it did take a week to get someone to come which is kinda standard practice. I've had both times to have to wait a week. I had a water heater problem which took a month to resolve.

American Home Shield is simple, easy, and intuitive to use. Every repair has been done within 24 to 48 hours for the initial consult. No longer than a week did I have to go without any machinery. I had a repairman through them that came out for my washing machine last year. He found that there was an issue, came back about a week later with the part, repaired it, and everything was good to go. I just paid the one-time fee.

I had a problem with the microwave and that experience was bad. The guy came out to fix my microwave, and I don't think he knew what he was doing. After a while that he couldn’t fix it any more, American Home Shield decided to give me the money to buy a new one. Even though I bought a new one, it's nowhere near the one that I had. On the other hand, I love the service done by Service Mechanical of Tidewater and MEP Home Services. When I called for my heating, the guy repaired my unit within 40 minutes. When I submit claims, I prefer talking to someone, ‘cause sometimes, I may want to use another service that's been in here before rather than a random someone that I may not like.

Our heating unit was not getting hot and cold air was blowing out. We wanted to do a preseason heating check to see if the service people could find an issue or if there was an issue at all. A guy with Four Seasons Heating & Air came initially but he did not fix the issue. It took the service company almost three months to come out to even provide the service. Their guy said that everything was fine and that there was no issue with our heat. But the next day, the unit was still blowing out cold air so we filed a claim for someone else to come out and check on the heat. This time, Service-All came out.

I have had AHS for the past 15 plus years. I have never had any bad experiences. Every time I call or email response time is extremely fast. The companies that come to my home a very professional. I have researched other companies and come back to American Home Shield.

Tri County Plumbing fixed our garbage disposal. It's been working fine ever since. So far, American Home Shield has been okay. The only issue I have is when you call or go online, the first thing they want is money. When you get to talk to a robot, they will say that you have to pay your copay. So they're more interested in money than talking to the customer and knowing what their customer's problems are. You also can't talk to a body. I understand right now that we're in different times but still, it'll be nice to talk to somebody instead of a robot all the time.

The contractor did a very good job. The big rub was the parts delay so the repair took a little bit more time than what I was expecting or hoping for. Still, everything has been good with American Home Shield. Otherwise, I wouldn’t have them. The renewal process has been seamless.

We had an air conditioner that would shut off. We used American Home Shield and they took care of that. The next day, it was fixed. Recently, I have a refrigerator that has been making a lot of loud noise. The repairman believes it's a manufacturer defect and he has ordered the part to fix it. I submitted the claim on Friday and on Saturday, I got an email from American Home Shield saying I needed to call their number. On Monday, I called and they explained that because the issue was a manufacturer defect, it's not covered. So, I called the repair guy back to get a quote of what it would cost to fix things anyway. He gave me a quote and I told him to go ahead. Other than this, I would continue using American Home Shield. My son who referred me to them has used them many times and he absolutely loves the warranty.

My oldest son had moved in with me and he didn’t know the garage door was a remote one, so when he pulled it, it got off-track. He tried to straighten it up and pulled it all the way down. I called American Home Shield and they told me that it might not be covered. That was fine with me. I liked that they were honest. They still sent Flash Garage Door out.

I watched the guy from RK Plumbing do the work and when he tried to snake the lines that go into the sewer line, he said it was going into the house. American Home Shield was going to cover the work if the block was under the house because it was affecting the toilet. And we looked all over to try to find the line that goes out to the septic tank. I even pulled out papers from the previous owners but we couldn’t find it. The tech then finally decided that when they built an addition inside the garage, it covered up that line. And I agreed with him. He then said that we were going to have to dig a new one and run it out there. I talked to American Home Shield and they said they couldn't cover the work. So, I paid RK Plumbing and they did great. It was a lot of money but got to do it.

The heater wasn't blowing warm at all. The house was cold. When the Pure Air tech came, I wasn't there but he said on the phone that something was off. When I came back, it was a little warm but it wasn't warm enough. I opened the filter and it was dirty. I went to Home Depot and bought a new one. I replaced it and it started getting hot again. But the heater is working now. It's blowing hotter air. But I appreciated that they came. It meant a lot to me that they showed up.

Sears came out for the refrigerator but they couldn't fix the problem even though they put a new controller board in it. When I contacted Sears to say that they didn't fix it, they told me to call somebody else. That was crazy. Then Montezuma came out and they were great. They were professional and they knew their business. They were quite different from Sears. They diagnosed the problem and sort of fixed it. They discovered two additional problems while they were there. The hooks on the doors were missing and the shelf was broken. The freezer part should be at 0 degrees Fahrenheit and 37 degrees Fahrenheit for the refrigerator part, but the temperature wasn't holding steady. The refrigerator would go to 42 or 44 degrees, and then the freezer would go negative 3 to plus 5. The problem when it does that is that it overloads the defroster. So it's a funky thing.

The tech who came out was fantastic. He was very nice. He had to order a part but he got that taken care of and fixed it when the parts came in. He worked in an area where we were not, and he had a mask on. He social distanced as well. I liked the service. He had another service before, and I helped him with that stuff. The other service, we were not happy with, which is why we changed. And while none of us like to have problems, American Home Shield fixed it a lot more timely, and we had it with the other company.

We’ve had good results with using American Home Shield and submitting a service request is not difficult. I go right online and use the step process that's on there. I wish there's an app though. It would make it a lot easier than using a website. I had an issue one time with a company that was belligerent with me. It was a private company and when I talked to Home Shield, they sent out another company.

Whenever I have needed them, they respond quickly. Have sent some of the best service companies out. The repairs are completed in a timely manner. I would recommend AHS for all types of budgets and incomes.

There was a problem with the dishwasher and water was running on the floor. I did a claim online and the American Home Shield website was okay and was pretty easy to use. They gave me the name and the phone number of the company that would do the service. The company was to get in touch with me, which they did. For the most part, they were pretty good.

I put in a claim for my garbage disposal and for my furnace unit. American Home Shield sent me a text message telling me who was coming and what time they were coming. Both service companies came within 24 hours and fixed my issues. I was very pleased. The garbage disposal claim was a five-minute fix with a tool that cost $7. I had paid a $75 deductible and I wish I had YouTubed to see what was wrong with the disposal. For my furnace, the thermostat was out so the techs replaced it. The techs were very nice and professional. They called back if I had any other issues. This was my first time using AHS and it was a great experience.

I had to call American Home Shield to submit the claim because I had to check if the issue was covered. The contractor got the repair done and I didn’t hear anything negative from my tenants. AHS is expensive insurance and the quality of service is low. I used them because I already paid for the maintenance that it costs monthly but I am not very satisfied.

My dishwasher burned itself out during the last wash cycle. It burned plates and melted items in it. I called American Home Shield that I needed service on the dishwasher. I spoke to the agent because going online is difficult. They hold a great deal as well when you call. But I figured it would be best that I just hold on. And I told them that I had a problem, and they immediately set up a contractor.

I had lights that were flickering and power surges in a couple of rooms. American Home Shield set up an appointment and took my payment. The day of my appointment a professional and very nice gentleman came. He asked what was going on and I told him. He immediately went over to the electrical box and started checking it out. He pulled up the faceplate of the box to see the main wiring and found that one of the leads was loose. He tightened down the lead and all the other little wires. We have not had any issues since. I've been very happy with AHS.

The blower and motor of the heater weren't working so I called American Home Shield and told them that it seized up. I felt like talking to someone so they could understand what I was going through instead of just typing it in on my computer. I explained that the heat would turn on and kick off five seconds later and it kept doing that. It took a little bit, but I understand the process being an insurance type company. AHS sent Complete Home Services out. They saw that I needed new parts. They got the new parts and they installed them relatively quickly.

The tech called to let me know he was a few minutes earlier than when he was scheduled to come. He was professional and very courteous. He said he could do something if I wasn't ready for him yet. But, it was fine and I told him he could come in. A fuse was the problem and he replaced that. My appliance has been working well since then. AHS has been very convenient and uncomplicated.

American Home Shield sent Realty out to rekey. The tech did the job professionally and quickly. He was in and out. The locks are fine.

It's nice to be able to do a claim online and select what you want. It's easy. Recently, the garbage disposal was broken. Also, the bathtub and the sink in the bathroom were clogged. The technician who came was a nice guy. He looked at the stuff then replaced the disposal. For the drains, he was pretty quick. He unclogged it and they're good since then.

The contractor came out and they were very good. It was the first time I used the service. They sent out an electrician because the pumps and the timers weren’t working. I wasn’t charged for that service. Once they had the information, a person came out from the pool service two days later. We’ve had American Home Shield on the air conditioning and any other thing. Every time, they were excellent, quick and there were no problems. Their price, when we started using them, was $65 for the visit. That was 26 years ago and now, it’s 75. Everything's gone up.

The claims submission with American Home Shield could be done better, especially if you're submitting a request for service online. They should have timely updates as to the status of what was going on because whenever I tried to call them, I spent maybe five days calling and sitting on hold for 45 minutes to an hour to get someone. Most of the people that I spoke to in the beginning, were usually outsourced somewhere. So they're pretty much going off a script and don't have any kind of authority to make any decision. They would say they forwarded my request over to another department and I wouldn't hear anything from them. So that prompted me to call them again.

My refrigerator's ice dispenser wasn't dispensing. A tech came out and had his mask on in my house. He was really friendly and knowledgeable. I have a split refrigerator. The seal on one side was keeping the refrigerator door from closing. The tech did a replacement and used something that reminded me of a dryer to fix the problem so that it wouldn't continue to bother me and have issues later on. He did that the same day. He was perfect.

The plumbers from Pro-Tec were here and they were good. They simply said there was something that the city had to do. They couldn't do it. They didn't do anything but their advice was correct. The city sewage was overflowing because there was a tree that grew underneath it and then my front tree was blocking the path. I called the city and the city guys came in, cleaned and explained the situation.

David’s did a great job. They were timely and efficient. They were very professional and clean. They adhered to protocol that they should adhere to. I could not be happier with David’s. This most recent experience was great and it worked the way I expected it to work the first time. It worked better than the first time I tried to use American Home Shield. My first experience with them was not very good. I had to make a lot of calls. I actually got help when I posted something on Facebook.

The garage door stopped working. It would come all the way to the top, bend the bar, and never stop. It would just keep trying until it was going to fold the whole thing in half. I requested service from American Home Shield on their website. I got text messages and I was in contact with the contractor shortly after I made the appointment. The tech from Diamond Garage Doors and Openers came out and said something was gonna have to be replaced. He came back out and replaced that. He was fantastic.

The dryer wouldn't tumble. It wouldn't start to spin and it's a gas dryer. I contacted American Home Shield and they sent Calvary out here. It was relatively quick. The dryer was giving off an error code, which was easy to look up. We looked it up and the guy came out here, we told him and that was it. He didn't have to take it apart. He didn't do anything. He put it on to see that it wasn't tumbling, he ordered the part, and that was it. And then, he came back a couple of days later and installed it, and it was fine.

I was very happy with the service I received, the two times the techs came out. The first one was for the disposal that was bad and then the next one was my garage door. They were supposed to come out for the garage. But the part right now, I'm not ready. I've told them that once I'm ready, I'll call them back. Other than that, everything in our plumbing is awesome now. I will not hesitate to call American Home Shield to send me a technician. I'm really impressed so far with the technicians that they have sent. They're very knowledgeable, very polite and great people to work with.

I had a claim and American Home Shield assigned Infinity Home Solutions as my contractor. After I discussed with several of their agents the possibility of just getting a buyout, they went ahead and processed my claim as though I told them to go ahead with the buyout. But I did not. And I was wondering why there was a delay, so I called up Infinity and they said that American Home Shield closed this thing out because there was a buyout. So there was confusion there. Other than that, their people did very good, particularly, the last guy that talked to me to solve that issue. Infinity seemed to do very good work, too. I only found them to be a little bit unresponsive. When I sent an email out and there was a question, it didn't get answered. I called them up, left a message that had the same topic, and it didn't get answered either.

I'm very satisfied with the service of AHS. They have always been very professional and very assertive. It is overall a very good quality customer experience. We had a recent claim for the garage door opener that was failing. It was having an interruption with the service. It was something related to the cable connecting the sensors, but it was very easily fixed. The tech that came out was very professional and the service was very good.

The technicians that came out figured out that the refrigerator wasn't working properly. They came back a second time to check up on it. They said that they couldn't repair it and that it needed to be replaced. So they were pretty, pretty good about it. I worked with American Home Shield to get it replaced. I replaced it and I've already submitted a claim to American Home Shield, but I'm waiting for a refund from them.

I have a double oven. One is a convection and one is just conventional. Whenever I would preheat the oven, it would give me an error. I called American Home Shield and within a week, Golden Appliance came by and did their analysis of everything. And they told me that the memory needed to be replaced in the oven. It took them a while because AHS had to order and do a part search. My ovens were out for a month. It took the tech a week to come out after I first submitted my issue with AHS. And then it took them a week. Then I heard it would be a 14-day search. So that was three weeks.

There was a block. I sent in a claim to American Home Shield that there was no drainage. They sent Kintex Plumbing, and they are good people. So far, so good. I'm satisfied.

The locksmith was great, quick, wore a mask, and told me about the lock. My only issue with American Home Shield is I can never get somebody on the phone and talk to them to see if something's covered. I have to pay $75, and then someone comes out. I'd rather talk to somebody, then pay $75 to have someone come out after that.

Below are my recorded timeline:

Every time we call for something, it's a recording. We can't get somebody to talk to us live. But when we had a claim for the furnace, it was quick and fast. As soon as we called the claim number, I was contacted ASAP. The tech came in, came out, and he was done. It was exactly what we needed done.

American was prompt and they got somebody out very fast. The techs came and checked my heating and said that everything was fine. They proceeded to tell me that my air conditioner coil was leaking and so was my AC outside. I went back to the manufacturer for the house because it's only two years old.

My shower upstairs was leaking into the downstairs, into the kitchen. Bestway Mechanical had to come out three times. The first time, the plumber didn't really fix anything. He just told me what was the problem and what I could do to remedy the problem. But then they came out two more times, and the plumbers that came out were really thorough and they completed the job. I haven't had any more leaking since the last time. Overall, American Home Shield is a great warranty to have and it covers a lot. I'm pretty pleased with the work that they do. It's also really easy to file a claim. I do them online and I usually get an appointment within about 24 to 48 hours.

There was an issue with the furnace and Performance Air HVAC repaired it. The claims submission was easy and the technician who came out was excellent.

Safe Cali Plumbing wasn't able to fix my problem and they lied about a lot of different things. After the negative experience with Safe Cali, I ended up calling for the most recent service to see if I could get Accent Plumbing back. They were fantastic and they fixed both issues right away. One was a pipe leak and the other was a cartridge in one of the faucet handles that needed to be changed. There has been no additional leakage of water from either. In the most recent incident, it was easy to schedule an appointment with Accent. The techs showed up on time. They were respectful, COVID-safe and again they fixed the issue right away. They also gave me a paper copy receipt and it was a seamless process.

American Home Shield has been good. However, some of their contractors have been idiots. What happened was we got a microwave that is attached to our wall in the kitchen and it wasn't working. We had an appliance repairman come out and said, "Oh, it was the outlet." We proved this by plugging it into a different outlet. Then we had the electrician come out because we had to have a second call, made another deductible, and he fixed the outlet. Then we had to have the guy come out again and look. He had to replace a 15-cent piece, which he could have caught the first time.

I had a clog problem in my master bathroom. I called that claim in and that was very easy to deal with. I got an email that a contractor was contacted and that they were going to call me for an appointment. I got ahold of them because it was right within the holidays so it was kind of a rough time. A tech came right out and he was fine. He was very professional and his work was very good. I would recommend American Home Shield. Repairs can run high. With the home warranty, all you have to pay besides the 500-some dollars a year is $75 for the service call. American Home Shield pays the rest of the bill.

American Home Shield is fair, honest and quick. I call them to place claims because I'm 73 years old, and it's always easier to talk than it is to try to maneuver around a website. Recently, they had a GE Appliance man come out and he did a great job even though he couldn't fix the unit (AHS replaced it). He was really polite and understanding too. I'm very pleased.

We had JFrank for a preseason inspection and they didn't tell us anything. But the unit is currently broken down. We called Nicor Gas and they told us that the gas was leaking and to contact our home insurance. Then Nicor Gas called American Home Shield's service department. We got the warranty to take care of calling different people since we don't know who to call whenever some problem comes. I will recommend them.

Every time I have an issue, there's a nightmare with it. The first thing I turned in was an air conditioning claim. American Home Shield bought an air conditioning unit to replace in my house. I had to pay $1,000 out of pocket because they said my house wasn't up to grade or whatever. The contractor that they hired stole the unit that they bought for me and installed a unit that was illegal in the state of Georgia. I had to have Georgia Power come out and they said that we couldn't install an air conditioning unit with this rating. We have to have a 14 SEER in the state of Georgia and the contractor installed a 13 SEER, which proved that the air conditioning unit that they installed was not the one that American Home Shield bought.

We moved into a new house a couple of years ago and several of my major appliances went out. We call AHS and within two days, we have someone and a decision is made to either repair or replace. I don't think that even if we had to go to the market to purchase the replacement ourselves, we could've gotten it taken care of sooner than I asked. The last contractor we had was very nice. He took the time to explain to me why they could not service my refrigerator because it was a default by the company and we had to contact them. He also showed me what we were doing incorrectly with our washer. He was very instructive. Having AHS has been beneficial. My husband had a stroke and between the difference in our income now, having the warranty has made a big difference in keeping the quality of our appliances and that end of our life carefree.

Everything was fine with my plumbing claim. J & A South Park came in one day and then when they got the tank, they came that day and finished it up right away. American Home Shield was very good for me.

The techs came out and figured out what the issue was, they went and got the part and had everything going. It was really nice that they were able to come and help us ASAP on Christmas Eve, which I know not everyone celebrates, but it's a common holiday. I really appreciated that I was able to get that and just pay $100 copay. The techs were very polite and asked where to go. We were able to ask them questions and they explained things. I'm very satisfied. I would recommend others to try them.

Sometimes, it's more annoying in trying to get the right person out to the house. With my heat claim, I kept telling AHS that the tech said we needed the type of person for a dual-zone unit. They kept sending out people who didn't specialize in that. I didn't have heat for three weeks upstairs. Then I spent $1,200 on my heating system after the fourth person came out. I found that they didn't cover the part that needed to be replaced. It would be a lot easier for some situations like this where I could have found someone that could get to me quicker. I could have been a whole lot warmer and $1,200 less and a little bit quicker time period. However, I've got a dishwasher, a fridge, and the plumbing issues taken care of.

The range oven was not working. There were three companies that were sent out. The first company came and said they needed to order the parts and they would let me know then they left. No one called me back. A week later, I called them and they said they couldn't do the oven. I asked them why they didn't tell me. They said that Home Shield should have done that. I called Home Shield and they said they would send another company. The second company did the same thing as the first one. The third time, it worked out. All Valley Appliance Heating and AC came and they were able to get the parts. The companies were all good, but the communication wasn't. They didn't say the right things and they weren't honest.

One of my outlet plugs felt warm and when I made a claim with AHS, the tech they sent out said that the plug was bad. He replaced it, then another plug went out. I called him the second time and he suggested that I might need to have all the plugs of the house inspected. So, we set up an appointment with his company. Then, he came out and pulled all my plugs and switches. I was very happy with them.

The heater wasn't turning on. I had to call American Home Shield and file a claim. It was pretty easy. The contractor reached out to me the same day and set up an appointment for the next day. They were great people. They had to replace the valve and did a really great job. The home started warming up. It has been really cold. We're comfortable now. Go with American Home Shield as an insurance for anything. If you're buying a house, I'd recommend American Home Shield for warranty purposes.

I called American Home Shield up to tell me something that I did. They told me they would get back with me. They are gonna review my case. Gone almost a whole week and I haven't heard from anybody. When I first called, when they gonna tell me that I didn't do what I did. I knew what I called and said. That is like calling me a liar and I don't know what I'm saying out of my mouth. I've been with them for five years now. If this is the way they treat a valuable customer, I don't like it. Check around with other companies. I have a friend who had the same problem with them. I didn't believe him until it happened to me.

They no contractors close to me. One came 3 times for an A/C problem and did not fix it. After strong objections, they sent a different contractor who replaced the compressor but charged $700 for freon because they said they could not recycle mine but they did recycle it and I am sure sold it to someone else.

The tech was great about the communication and solving the problem. And then, the follow-up and getting it fixed after American Home Shield approved the part.

I had a leaky faucet and I gave American Home Shield a call. Within a week, I was assigned to a contractor who gave me a call after I was assigned to them just to confirm what was going on. They also confirmed the time they would be coming over. The techs were able to fix the problem. So far, AHS has been good. They have been on top of things and they send me email confirmation just to make sure I have the backup through email which I really like.

Initially, talking to the customer service people from American Home Shield, my concern was the language barrier. So I had to call back a couple of times to get someone that spoke better English. Also, they appear to be somewhat young customer service people and not very knowledgeable. Just by talking to them, they just seem to not have a lot of experience under their belts. Other than that, I'm happy with American Home Shield. We had two service calls and their technicians got everything fixed. Choice Plumbing came and worked on our furnace. It was a little drive for their technician but once he got here, he diagnosed the situation and had to order a part. The part came in, he came and fixed it. So it worked out.

Just read the fine print of the company's contract and you'll see why American Home Shield is the best company for a home warranty. They are the only one that I found that doesn't disqualify your claim because you didn't keep up on your maintenance or because you don't have the records. Life is busy, and I need a company who understands that.

We have to call people out every year since my son purchased the house about the furnace. Even when you have somebody come out and get the tune-ups and inspect it, as soon as it gets cold and I turn the heat up, it doesn't go up. It's a new furnace. If I put it on 77, it'll stay at 72. I called American Home Shield and they sent out a company who came and fixed it. They had to put a new motor but the heat was still doing the same thing. AHS sent them back out and the last time, the thermostat wasn't working. But it's okay now. AHS is much better than they used to be.

American Home Shield doesn't contract with people that are timely. They are booked so far ahead. This happened last year when the furnace was out and we had no heat. The first contractor that American Home Shield gave us couldn't get to us until the third week of January. That's not unusual for American Home Shield. We had to call and tell them that I'd need heat before three weeks from now. So they got it reassigned and this JW Brower came up the next day. They did a good job with the furnace repair. The furnace is blowing warm now but it's just kicking on and off four times before it stays on. That's not the same issue, so we're gonna have to mess with the panel because to figure that out.

If I have problems, I go into the computer and I fill out the form there and AHS will call me back. They'll send me a message saying that, “You'll be assigned a provider in your area within 24 hours. They should reach out to you. If they don't reach out to you, call them.” I've never had a problem with them. When I moved in May, the people who lived here before were not very kind to their appliances. They washed their dog bedding before they left. So, I couldn't even put a load of laundry in the washer or the dryer without getting American Home Shield out to take a look and to clean it out. It was just disgusting.

I didn't have any heat and the contractor was there the next day. The repair guy needed a part and after he ordered them, they came in a couple of days. He came back out and fixed the issue. I've had no problem since. I have a little thing going along with American Home Shield but everything has been taken care of. The experience with American Home Shield is better now but it was a little slow in the beginning with the COVID. A bunch of contractors came out and they had to come back for an item. But it was just one time and I ended up putting out another service request for the same item because nobody ever came back. I haven't communicated with AHS in a while. But before, it was a little bit difficult. I'm hoping it's better now.

The water heater was leaking. I gave AHS a call and submitting the claim was an easy process. I got an email saying the name of the company, and that they'd be reaching out. The rep also told me on the phone when I got it organized. It wasn’t too long after that that the guy that runs the operation called me. Overall, I highly recommend AHS. I bought it for my house that I sold, and then they bought it for the house that I bought. So I'm very happy.

The techs that came out recently for our heating were fine. They explained to me what they were going to do and then got right on it. Submitting the claim was fairly easy. But AHS could do a little tweaking on their website. There needs to be a little more info as to what your choice is. It had air condition, furnace but it didn't break anything down. So, sometimes, it was a little hard to choose what I needed to actually put. Then it doesn't have a place where I can leave comments to explain.

We had claims with AHS for two different appliances. It took longer than I thought to get the microwave installed. But once they installed it, everything's fine. We're still in the process of replacing the refrigerator. The techs that came had their mask on for safety. They had to introduce themselves ‘cause they have their shirts on. They went about doing their business and made sure I knew what they were doing.

We just moved into the house last month, and our daughter's room was 10 degrees colder than the other rooms. We were trying to figure out why. We reached out to American Home Shield. The technicians who came checked all the vents, and they said there was no blockage. They inspected the temp coming out and made a suggestion to get a ceiling fan to help push the air down because the vent was just not able to get the air all the way to the ground. It was keeping all the air up top and then down below where our daughter is at, it’s freezing.

The year before, submitting claims to AHS was terrible. We used to have to wait a long time for the operator to pick up. Also, instead of getting an agent, I talk to a machine. I would like to talk to a rep instead of having to do everything with nobody talking to me. This year, it has been excellent. Recently, my dryer wasn't heating. The techs changed it with a new heating element in it. They were very nice and knowledgeable. I would have them again if I needed them. This was a pleasant experience with AHS. They were very quick on the ball.

I needed a standard toilet leak fixed and submitting the request to American Home Shield was convenient because you could do it online. Then, they would get back to you usually within 24 hours. I appreciated that the techs brought shoe covers. They did their job and told me to call them within 30 days if there are any issues and they’ll come back for free.

Our dryer wasn’t heating up correctly. It made a noise. I notified American Home Shield through the website, and then they sent text message updates. I was happy with the company that came out. The repair helped because now, I can dry my clothes. AHS was great.

I file claims online to American Home Shield. For me that's not used to computers and stuff like that, it's fairly easy to do. Whenever I have a question, somebody responds very quickly. Recently, the gentleman from Sears came out for our refrigerator. He was very attentive, friendly, informative, and very conscientious about having to wear a mask. It was an awesome service. If AHS keeps the technicians happy, the customer will always be happy.

Mr. Tyler is a really good plumber. I like the way he comes in and explains what's what. He fixes problems on time. The last time, he came on a Sunday morning which was excellent. When I call American Home Shield for claims, it doesn't take long for me to get an answer from whoever I need to talk to. They book my appointment and whoever I need will call me back in a couple of hours. AHS is really worth the money. If I have a problem, they truly help me resolve it. I haven't had a bad experience with them yet and I'm satisfied with them so far.

I was having trouble with my icemaker and the guy from All Star Appliance Repair came in as soon as the part came in. He came back and fixed it within a couple of days. I was very pleased with the service they gave me after being bothered with Sears. The guy was very friendly. Submitting the claim to American Home Shield was simple.

Our recent claim was very quick and professional. American Home Shield's communication was very effective, and they make it simple. Brian was very good. I'm adopting a baby and I asked him if he wears a mask. He said yes. So, I was able to ask the question of what kind of things that they wear. I asked him did he wear gloves. He said yes. And then they did not wear shoe covers, but I told him I would provide him shoe covers, and he didn't have any issues with it. I have referred three people to AHS already, said how great the services are and that I trust AHS to pick the right people to come into my home.

We have three toilets in the house and one toilet in the apartment. For the last couple of weeks, we've had problems on and off with toilets clogged. We bought an auger recently and that was able to clear out the clogs in the toilets. But then we had a clog that even the auger wasn't doing anything for. It was one toilet that was blocked and I filed the claim on a Friday. On the claim, I said that I would like to have all four toilets looked at because all of them at one time or another have had clogs that were difficult, if not impossible, to clear.

American Home Shield sent out a contractor to do my heater because it went out. That was the first part of January, and it's still out. Three people came out, and everybody said different things. The first guy said he fixed my heater and it ran for a night. But it was back off again when we woke up. I called them again and it took them a week to send out the second guy. He came out and said he fixed it, but it still ain’t fixed. When the last person came out, he said he found out what was wrong with it, and he had to order a part. That was on the 5th of January. I called them on Monday and they said the part just came in, but they can’t get nobody out to do the heater until next Monday. So, it’s been a rough one with Total Air Care. But the claims process was good because all I did was call American Home Shield and tell them what was going on. I'm satisfied with them.

I submitted a claim with AHS for the furnace. I was very pleased because they got right on it. And because of the weather, I was afraid it was going to stop and my home will be cold. The tech immediately came and serviced my furnace. I was also very pleased that he had on his mask and he put his equipment on, a cloth on his shoes and he went right to work. He was very friendly and was professional.

The drain was clogged and the claim submission wasn't difficult. I was told that I would be contacted between 20 to 48 hours and nobody contacted me for two days. But when I called American Home Shield back, they sent a plumber. The plumber that got here was really nice and efficient. He answered all of our questions and understood the problem. Everything is working good now. It was a very nice experience with American Home Shield and I already recommended the company to a couple of friends.

Generally good service, but wait times can be a bit long between issue and repair. I have not had too much pushback on repairing broken items, and in some cases, replacements have been made with identical products. I have even accepted (at my option) a cash payment in lieu of a repair to a 10-year-old HVAC unit which helped offset the cost of the replacement. Would recommend overall.

Everything was outstanding with American Home Shield. From beginning to end when I made my initial call, they were very helpful. They asked what was going on with my particular product or what type of repair I needed to have done. They put me in touch with somebody and I got a phone call in less than 10 minutes from the service provider. The service provider was very professional. They were able to get me in the next day. The gentleman that came out was very informative. He went over everything with me.

We've had American Home Shield for 20 years and we've been pleased that in the event that something goes wrong, we will be covered. When our AC was low on the Freon, the contractor who came out was absolutely excellent. They came out within a couple of days after receiving a notice from American Home Shield and were very prompt. The technician was very good, very pleasant, and he diagnosed the problem immediately. The negative part of it is that only $10 is covered a pound of Freon. That should have been more covered.

My experience was good when the tech came out for my oven. He wore a mask like he was supposed to. He was polite. He called to let me know he was on his way. He was there the time he was supposed to be. The only thing that I was disappointed about with AHS was when I signed up with them, I was told that if you have a Bosch oven, it would be a certified Bosch repair person that would come out but it wasn't. It was some company that was about 45 minutes away that I had never heard of. They had pretty bad reviews when I looked them up. It would seem to me if they would have people that know the product, it would be a lot less expensive for them, instead of having somebody who doesn't know the product and messes up the appliance even more. Then they have to end up either replacing it or, in the end, calling in somebody who knows what they're doing. Seems like false economy to me.

I have American Home Shield on my Airbnb house and I have it on this house, too. Recently, I started smelling something. I called AHS. I told them, “I think the capacitor’s burned out on the motor. You need to tell the service guy.” When the service guy came in there, he checked the capacitor and said, “Yeah.” I’m happy they were able to figure it out it was something simple like I told them. When they came and fixed my things, they were so prompt, quick and they did such a great job. I'd highly recommend American Home Shield.

The first claim I had was when the air conditioning unit was a big frozen chunk of ice. It leaked the Freon out, and there was some other part that was not working. So I put a call in to have an air conditioning repair guy come out and look at it. He came out and it all worked out good. He explained to me that heat pumps work great, until it gets down below 40 degrees, and then they don't work quite as good.

My washer suddenly started leaking water into the tub even when it wasn't engaged. It was a slow drip and the tech had to replace a part and put a new valve in. And then, the washer sounded as if I had a big load of clothes in it. To me, it sounded like the bearings were going out. Instead, it was some plate at the bottom of the washer. The tech was able to manipulate it around to where it wasn't making the noise anymore. So, I'm well pleased. AHS has done a great job for us. If you own a home and have appliances, you need to have American Home Shield coverage.

The guy from heating company came out and took a look and made some suggestions on thermostat stuff. He went up in the attic and looked around. I was with him the whole time because I wanted to try to learn from the experience. He found that the wires were not connected. So that was the reason for the cleanser not working. So he connected those and the green lights came on. He did that with both units. So it was really good. He gave me a lot of great information. I'm going to use them again for next time. I also had a claim for the drain and somebody came out and fixed it. I’m glad that American Home Shield's service is available. It can help reduce some of my costs as I move into a new home.

We had a couple of electrical things that needed to be looked at. But, I could only add one thing when I do the claim submission online. I had to call American Home Shield and wait on hold. They had to add my other issue to the work order. I should be able to add a couple of issues at once as this would save time. Other than that, the tech really knew what he was doing. He was super knowledgeable and he fixed my problem. Having AHS has been helpful for us.

Two places both needed repairs and it was the same gentleman who came both times. He wasn't informed of that but he adjusted everything to be able to do what he needed to do, and he got everything taken care of. Then, he came back. He installed one and then replaced the other. So, that was perfect. It just took a little while for the part to come in. I also had the lock changed in another claim to American Home Shield and that was fantastic. We had some unique old locks in the house and the guy walked us through how they were designed and built, and why certain things happen. AHS was reliable. They lived up to their pledge.

I had a leak underneath my sink and it was so bad. I realized it because I had a roaster pan underneath in case since the garbage disposal had been leaking. It’s a good thing I did because when I heard the water dripping, the roaster pan was almost full. I couldn't use the sink at all. I did a claim online and the website's good. It’s user-friendly. I then got an email that they would call me, and then the contractor, Mr. Plumber, called and said they would be out between a certain time. I did the claim on the weekend. I put it in Saturday and they came out Monday, which I didn't expect them to come out Sunday. Also, I don't think I would be able to get a contractor out that soon.

There were never any problems or questions. They were easy to work with and everything went as it was supposed to. The fee was exactly as it was supposed to be and they sent out a qualified technician to fix the problem. I feel safer having the service for any of my household repair issues.

I’m considering canceling my plan and it has a lot to do with the customer service people there and the way the system is run. My house in Georgia has been without hot water since December the 30th. AHS sent someone out there and he followed up to find out what needs to be done so we can get it fixed. I have to get a handyman to fix my stuff and I have to pay out-of-pocket for it. When I called up AHS's customer service, I’m not gonna get reimbursed for that. All the rep was able to do for me was to give me back my $100 service call. I’m not too happy about it. The reason why I’m paying this money and that I'm with AHS is that when stuff gets broken, it can be fixed right away. I thought things like these should be easy. But that's not happening. It’s stressing me out more. It’s easier for me to get a handyman to fix my house and pay him than pay AHS every month.

American Home Shield has done excellent work, so far. Something popped up within a couple months of getting the coverage and all I did was call in and they set up the company to come out. A Water Solution assessed the problem. They couldn't fix it that day ‘cause they had to order a faucet. They came back out two days later on what I consider a holiday ‘cause it was Christmas Eve and fixed it with no problem. I haven't had a problem since.

We’ve been using American Home Shield for the past 16 years. The furnace wasn’t working so I submitted a claim recently. The tech came to fix it but didn’t do it right away. He didn’t do a good job. He was sending a message to me that they can’t repair it and that I have to buy a new one. That was when I called American Home Shield to report what was going on and we requested another technician. AHS sent another technician out and everything was good. But there's some part of the furnace that needs to be replaced. They said they’re gonna be coming today.

American Home Shield's website is very straightforward and convenient. The scheduling process went very well. When my issue was more of an emergency, the contractor came out very soon and did a great job. They're always very professional. The techs know what they're doing. It's worth it in a new home to get AHS's warranty as there are always going to be surprises.

It took one day to get a scheduled service for the air conditioner. The contractor came out and fixed the problem. People who are considering getting a home warranty should read the policy. But other than that, it worked out fine.

I've worked with American Home Shield with our stove, the dishwasher and some plumbing issues in the past. The AHS representatives are always awesome and helpful. But some of the people that have been sent out are not always super helpful and we end up having to get different agencies out to fix one problem until we get to someone who actually fixes it. We recently had Comfort First and they did not know what was wrong with our unit and weren't really sure how to fix it.

The freezer side of our refrigerator was frosting up and the ice in the ice maker was thawing out. Ice was freezing in the ice maker. A tech with Peterson came out and he checked everything to figure out why it was frosting up inside the refrigerator. Everything that he checked was working. But he couldn't figure out the problem because he probably had never seen it before, so he had to refer it out to somebody else for a second opinion.

The heating wasn't working. I went online, filled up the form, and I requested the service from AHS. It wasn't difficult to do and the tech they assigned arrived on time. He was very nice and good. But he didn't fix the issue. He explained his diagnosis to me and the cost which was way too expensive. Other than that, I had other experiences with AHS. Some of them were good and some of them were bad ones.

American Home Shield was very prompt when I called for service and I had an appointment the next day, which was excellent. I had three different technicians come to work on this issue with my dishwasher and every last one of them was very professional, very friendly, and very informative. That made a world of difference for me. It was an old dishwasher and AHS tried to get a part to replace it, but the part was no longer available. So they sent me an email that they were going to replace it. They sent me the list of the options and they had ordered and it was delivered. So in a matter of a week, I went from a broken dishwasher to a brand new one. It's perfect and I'm extremely happy. I am so pleased with American Home Shield. I haven't been a member that long, but they've really come through for me.

My air conditioning and heat pump were not working very well. I submitted a claim to have the unit fixed. The first contractor, Michel Bros, wasn't very good. They said they fixed the problem then went away. But the unit didn't work that night so I put in a bad review for the contractor. The owner called me and gave me a really hard time about putting in a bad review.

My heater wasn’t warming up so I called American Home Shield and got a service request. The heater people were good. But my plumbing claim was messed up. The pump stopped working and the technician said something was caught up in it. But then, he decided to take the pump with him. When he was here, he told me that maybe my wife left the tap on down there, and that's when everything got kind of haywire because I told him off about it and and stuff got kind of discombobulated.

I had a claim with AHS for the heating system. Everything was done online. It was very convenient. The contractor that came out was very good and very nice. They were very helpful. Any questions I had, they were very helpful in answering. It was all around a very good customer service. AHS did a really good job. We were happy.

After 7 weeks AHS decided to replace my dishwasher... I did pay over $1200 and got back $590.... Horrible company to deal with. They will find any reason to get out of paying the homeowner. They always send sub-par contractors to do the work, then they overcharge. Good luck trying to dispute a non-payment or trying to cancel. You can always get a person to sign up via phone but when you need help you will be on hold for 20 minutes. They promise EVERYTHING but when it is time to pay up they give NOTHING. They will keep billing you even when you cancel

There was a leak from underneath the washer and then I called in. It was around Christmas season and we really had a hard time getting a contractor in. I had to call American Home Shield four or five times. The original one that they had lined up didn't want to work on it because mine came with a pedestal washer. They don't touch one of those. When AHS found that out, they had to quickly find someone. They were finally able to locate a contractor that was willing to work on it. When the guy came, he fixed it pretty fast. He was amazing. I'm glad that it was done. I've also had a refrigerator repaired and that was pretty quick. I did it online. They found a contractor within the day, then they called me within the day, and it was very smooth. I just have to set the appointment. This time, it had to be the volume or someone and it was worse than the first one. Overall, American Home Shield is decent.

I had a faulty garbage disposal. I just put the claim in to American Home Shield on my phone and I got a call from the plumber the next morning, and he took care of it. It was seamless. It's a very intuitive system that they have online. It allows me to just be able to quickly put in a claim and get what I need done. Then once it's completed, I get communication. So, that's great.

American Home Shield sent me information on who would be contacting me and I was contacted the next day. JC Electrical came out and diagnosed the problem but it took a week for them to come back out. So I wasn't too happy with the turnaround timeframe to get it completed. But once the technician came in and he had the part, he was in and out of here within five minutes. So I was happy that it didn't take longer than a few minutes. The technician was professional. My brother and I had different home warranty coverages previously and I wasn't satisfied with mine and he wasn't satisfied with his. So once I started using my American Home Shield, I realized that everything was prompt and a lot faster than the old one we were. So I told him about American Home Shield and he signed up.

I had somebody come out right before Christmas for the dishwasher. I went to American Home Shield’s website and it was good. I liked it. I knew that the contractor would reach out to me between 24 to 48 hours. Then, they would come out quickly after that. The contractor, Hubert, was phenomenal, most professional, kindest and efficient. The best contractor I've had through American Home Shield. I was so impressed. He fixed the problem and the dishwasher is functioning better. He also made it much quieter. We didn't even know it was loud. So, he improved things that we didn't even know needed to be improved with the dishwasher.

The heater had a clogged drain and the guy came and fixed it quickly. He was professional and I was so happy with the service. Overall, AHS is a good company.

I had some trouble with a built-in wall oven and placed the service call. The tech said that the replacement parts were no longer being made. So, they would do a full replacement. It was easy to work with American Home Shield. Once the tech said that they could not just slap a replacement part in it, they stepped up and said they would just replace the unit pretty quickly.

The basement drain seemed to be clogged. Wilkes Plumbing are the ones that come whenever I put in a claim for plumbing. They snaked the drain and I haven't had any other issues with it since then. I've had a few different warranty companies and I like AHS the best. I'm very satisfied with them.

Good service, but they are quite expensive unless their prices have changed. Their contractors are a good quality and very professional. They however, did not cover a water line break after we'd just moved-in and it cost us $2,000 after we were told it was covered. That kind of financial hit and lie weren't good for my recommendation at all.

The service from AHS is very good. The contractors are professional, although their phone system stinks. I had a dryer claim that Ocean Home Services came out for and it was very well with the tech.

I’ve been an American Home Shield customer a long time, but I normally call. I have done some website service requests. They're both good. I find the website easier. It's just that when I have an emergency, I like to speak to a live person. The techs were very courteous. They practice social distancing, and that was very nice. I'm glad I have the service. Every time I had a breakdown, I got it repaired. I appreciate the company very much. I have one complaint though. My rate went up some. That could be because of the length of the contract. But I have recommended Home Shield to a few people and they already got the service. I told them it's a good company to have that you know you got, especially if you have a home. You never know. Stuff break down. It's good to have that security to know that you can call and get something fixed if it’s under contract. I sleep good at night knowing that I got that coverage.

The furnace wasn't working and I needed to get somebody out to check the furnace because I wasn't getting any heat in the house. Shortly after calling American Home Shield, I got several emails from them telling me that my appointment was set. The only problem was that Air Plus didn't have a part that they needed, and it took a while to get my heating and air conditioning fixed. But they finally did it and everything was fine.

We pushed a button on our electric dryer and all we could hear was rumbling noises. It went kaput. My husband went online and submitted a request to American Home Shield because waiting on hold on the phone is too much. American Home Shield usually sends the email back saying the service request been assigned to a particular service company along with the phone number. We then have to wait until the service company calls us to schedule a time for the visit. The timeframe has been pretty good lately. It's within 24 hours.

I did a claim regarding a stoppage in the main line and used AHS' automated phone option. That was easy to do. The phone system automatically picks up a vendor. We live in a big city, which is the DC Metro. If AHS' vendor is on the other side of the city, they are really reluctant to come and do the service. For my stoppage claim, the job got assigned to a company that is pretty far from where we live. When I talked to them, they didn't want to give me a schedule because I was no longer a priority for them. It was gonna take them two hours to come and two hours to go back to their office. The following morning, I had to talk to a service representative.

It was a quick install and the contractor cleaned up everything. They didn't disturb anything that I had around the appliance. Everything was done very professionally and efficiently. They were very courteous people. AHS is a good service to have. I've had a great instant response when contacting them and they kept me informed as far as where our parts were and when they were coming back. I would highly recommend them to anybody that's looking for a service like this.

At this point, we've used American Home Shield for about five times. Two of the times, two items weren't covered. The circumstances under which we needed something fixed weren't a covered thing. So, we had to pay the fee, which wasn't fun. It was an innocent mistake in a way. I could have looked a little further. We didn't know what the problem was until they came and looked at it. One of them was a power surge, which was caused by lightning. That was not covered. But other than that, we were fine with it. We just had a plumber come and he was very good. He fixed what we needed fixed. He wore his mask the entire time and he kept his distance. He did offer to take off his shoes entering the house. Other than that, we didn't have to do much in close contact with him.

I have the same policy in Missouri and in California. But when I had a problem with my household freezer in Missouri, they said it was not covered. But in California, it was covered. The person who they sent to check the freezer never gave them the paperwork on dimension of the freezer. I asked the AHS rep if she could order the report so we know what was wrong. She said, “Well, it’s just not cover. And it's gonna be $2,000. If you want it, we can do it for you. But you have to pay that.” But that was not what I was asking. I wanted a detailed report from the person who did the diagnosis on that. So now, they’re gonna send me another person from a different company to diagnose it again. If I’m paying $100 for a service call, and I’m getting a technician, that technician should write the report and send it to them.

The tech looked at my dishwasher and figured out that there was nothing wrong with it. It was just a little leak because of leveling. So he did a good job. He took care of the problem. I’d recommended AHS. The claims process works well. You have the option to do it online or call. I usually do it online.

Always have an answer for appointment quickly. Professional Customer service and repair people. If not satisfied, will return at no fee...until you are happy. If repair is costly or parts unavailable, they will find a like product and replace it in a few days. Or if you chose to upgrade your appliance, they will pay you for the value of the product offered and you can buy what you want to invest in. Always quick and painless. Good company.

American Home Shield is good protection for my appliance. Their website is easy to use. My recent claim went good. The technician from Sears was courteous. He came and was not able to fix the issue. But I liked that American Home Shield issued a replacement for me.

Submitting claims to American Home Shield is easy. The things that are covered a listed in the drop-down and I pay my $75 online. I've had good responses. The warranty was just part of my home buying for one year and I've kept it because I like the service. It's been helpful when things break. I've only had one negative experience and it was because something wasn't covered. When the tech for my recent claim came, he had his mask on. He did the work quickly and efficiently. I have recommended AHS to two different people I have. They stand by their word and they contract with people who come and do the work and are extremely efficient.

At first, when the first repairer came, which was Expert Pools, he analyzed the damage and reported it as pest damage. But he appeared to not be aware that American Home Shield wouldn't cover pest damage, which I thought was a bit bizarre. I then requested a second opinion because when I opened up the pool heater, there were signs of nesting in the heater, but there was no other signs of pest damage. Typically, cables get chewed by rat and I couldn't see any of that. So, there was nothing to prove that the heater stopped working, and then the nesting may have occurred after that.

Having honest customer service representatives that also can speak English. Not lying to their customers. Being more accessible service when needing to have my home warranty work completed especially when the weather is cold.

We had a plumbing issue and American Home Shield sent somebody. It's a 20-year-old home and the PSI of water was a little more because we don't set the PSI. The builder sets it and it had caused some damage. The contractor looked at it but then American Home Shield pulled back and said that it was a secondary cause of damage so they were not going to cover it. So we are not happy right now.