American Home Shield Reviews

Everything went great when we submitted a claim for our heater with AHS. The tech was very professional and I would use him again. We’ve used AHS for many years and it couldn't have been any better.

American Home Shield has been quick on responding to us and got the problem solved quickly. However, we were told that it would take a week to get this dishwasher part, but it took a month and a half. We knew that COVID was going to slow everything down, but it was frustrating that we were told a week. Other than that, it was all good. I also like the guy who came. We got the same guy both times and he was really good and friendly.

Our heating unit was working overtime trying to keep our home warm but just couldn’t keep it comfortable. I called American Home Warranty and they set up an appointment immediately to have the heat unit fixed when it wasn’t working properly during the coldest days we have had yet. The HVAC company spent 4+ hours getting it fixed, they stayed until it was done correctly.

I called and told AHS about a valve issue. Whatever Star Services did, we were happy with it. It was helpful. The experience was exactly how I would want it to be.

The guy from Jensen Mechanical was great. It took a while to get the furnace fixed though because there was water in the oil. I had to get the oil people to come out, pump the oil tank out and replace it with fresh oil. It was covered and it wasn’t American Home Shield's fault. The service with AHS has been okay but sometimes, it's hard for them to find people to come out because we live in a rural area. They have to schedule and I have to make sure that the contractor services the area. If they don’t, then I gotta call AHS back and they have to find somebody else.

I had someone come out for our furnace and it went well. I was in Oklahoma when the service happened and I really appreciated it when somebody showed up and took care of business while I wasn't there. My wife was at the house and she said everything went well. She was happy. I've been in my house for almost 30 years. AHS has been the only people I've ever had for the whole time I've been there. I do the $75 thing with them and I think it's good. The only other service provider that could beat AHS is Sears as they have a better warranty as far as covering all of my appliances. It'd be nice if AHS added freezers to the appliances they cover and still have us staying at the $75 on the low end. They would probably get some business.

Our heating system wasn't working. The tech that was sent was great. But I'm still waiting to hear back from AHS about a claim that was never completed two years ago. I have called 20 times about it.

My refrigerator was constantly leaking and there was water all over the floor. The service tech took out something that he thought was causing the problem. He tried to order a replacement for whatever the part was. He came back and he told us that the part was outdated. Since they couldn't get the part, American Home Shield would have to replace the refrigerator. The process took a long period of time. We decided that they were going to get a voucher from Lowe's but somehow, we kept missing on the voucher. I thought it was coming from Lowe's but it was actually coming through another type of deal. I got the voucher and I have replaced my refrigerator.

This is my third year with AHS and unfortunately, each year, I've had to use it once or twice. It's comforting to have. Their service has been very prompt, as far as arranging for a technician in a timely fashion. It's very quick. Everything seems to operate very smoothly when I've had to file a claim. Recently, I had attempted to change out a light switch myself and I knocked all the power out in my house. I figured I needed an expert. Elite Electric came in and changed the socket and restored power to my home. It was done in a timely, professional manner.

The website of AHS was simple and easy. When I submitted a claim, they told me online that somebody will call within one to two days. It was a weekend when I put a claim in, so the tech called on Monday and he came right on out and did it exactly when he said he would in the time. The tech did everything he had to do and he explained everything nicely. He was very professional. Everything's been wonderful since the tech came out.

We signed up for pre-season heat check, and then we were supposed to have somebody come out, but they never showed up. It has been a while and I paid the fee because I saw it deducted from my account. Recently, I put a claim in to have someone look at my heating unit because I've got a heat pump and I had some issues with it. It wasn't heating. I had Honesty Mechanical come out. It was the first time I used them, and certainly was very impressed with the professionalism. Caleb was my technician and he came out the initial time to take a look at it. My wife said that he was very thorough. He inspected the unit.

The experience was quick. The guy did a good job. He was very efficient and very polite. It worked and I learned how to fix it the next time. I would recommend them.

Accord Appliance came out for an issue with my refrigerator. Accord is always wonderful. That's a good reason why we go with American Home Shield because Accord has been fixing appliances for the years we've had the home warranty. I'm extremely happy with American Home Shield and I recommended it to everybody I talked to.

We had inconsistent hot and cold water when showering. The guy came out and checked around the area. He drained the water heater, did something else and resolved the problem. AHS did a real good job. The response time was good. They sent out a good person to fix it and we’re happy.

Refused to do job as quoted to them by their selected contractor; had to chase for month+ to have my service fee refunded. Had been put on hold for an hour, hung up on - reported to BBB for resolvement.

This company deserves a negative 10! It all sounds great on the website, the process for choosing your plan is clear, the sign up process is easy and quick. But then, you're stuck. I originally chose the monthly installments, only to discover the first $170 vs $50 something, withdrawn from my bank account. When I called to address the issue, they insisted I had chosen this plan, but they would be happy to rearrange the payment plan. Sounds professional, right? Of course a transfer to another department... After repeating the entire scenario, they too said they could reset the agreement...

The water heater wasn't set in place right, so you couldn't adjust it. I just straight up don't want to deal with third party to get stuff done. So if I'm dealing with this right now, that's more hassle than I need, period. I want to be able to just call my repairman, have him come out fix whatever it is I needed fixed. And if that means I gotta pay for it, I don't care. I know how to pick up the phone, look through the phone book, and call out a repairman to fix stuff. And going back and forth with some third party to try to sort this stuff out is just more than I care to mess with.

American Home Shield has always been good in a timely manner. Everything has been great when submitting the claim. The first time that we had to call, it was over the holiday and they got someone out to take care of it within 24 hours. We had company coming in and it was great. But we still have an open claim for a tankless water heater. It works most of the time, but it's shooting up a code and will stop working.

My furnace wasn't working. Corey the tech was terrific. He fixed it and double-checked everything to make sure. He stayed to see that the furnace was working properly. We have heat now. AHS has good service. Their contractor, A1 Mitchell's solved everything.

I needed repairs for my heater and was told it’s not covered after being told they cover everything so I canceled my services and it wasn’t canceled after all because the rep didn’t process my request and they say I still owe them.

The contractors they use are quick to respond and always professional. Every job I've needed them for (furnace repair, plumbing, bathroom repairs) has been done well. The monthly fee is low and American Home Shield has saved me thousands of dollars. I'm extremely happy with AHS.

I live in a primary residence and I have a rental property. I have AHS for both properties. I recently rented out the rental property. I did not have any issue with it for the past 10 years when I was living in the condo myself. But I bought American Home Shield in case something goes wrong, and especially when you're giving it out to a third party, you want to have that coverage. Then the renters called me on December 23rd and said that the heat was not working. It was a cold week. So I put a request in with AHS. Immediately, they sent us somebody from Pinnacle.

I have submitted claims to American Home Shield over the phone and online, and it’s a little easier to do it online. One of the claims I did was on a Sunday, so it was hard to get ahold of someone. But when I spoke with the reps, they answered all my questions and tried to explain everything. The water line that comes from the city has a valve right before the meter. That valve controls the pressure that comes into the house and it was malfunctioning. The technician came, evaluated the problem and fixed it. He was professional and he explained the situation. AHS did a good job. The experience was easy, convenient and fast.

The outlets down in the basement were sparking so my mother did a service request with AHS. The guy who came out was very good and professional. He fixed the problem pretty fast and easily too. Everything has been working really well. I like AHS a lot and I enjoy working with them.

Good program. Good coverage. Easy claim process as long as you have no questions. I've been real happy with coverage overall, but trying to get anyone on the phone when there is a question or need to schedule a different service provider is the closest thing to impossible that I ever want to experience. Over an hour wait time for a person to get on the line. If it's a simple issue that can be handled via their online system they're pretty good.

American Home Shield's service is good. Submitting the claim was fast and the guy they referred to us for our appliance issue was super smart and good. He knew what was going on, what was wrong and what he was doing. He had everything in his truck and my husband told me that within five minutes, the guy got the unit fixed. I was surprised. My husband can do anything and I told him, "Oh, who else could be smarter than you?" My husband said, "Oh my God." He also said we'll keep American Home Shield. Normally, he'd say, "Okay, let's try," and we could cancel later.

I have an induction cooktop range and the thermostat was not working accurately because things were undercooking. The Sears technician was on time. He respected all the COVID restrictions so I appreciated that. He was very clean, and he had on boots and mask. I asked him to use some hand sanitizer when he came in, which he did. When he pulled the range away from the wall because it's a freestanding range, he noticed that there was debris left back there from when the backsplash was installed. So, he was kind enough to pull the range out far enough so that I could vacuum back there because I tend to be a bit of a neat freak. That was very nice of him. Other than that, he went about doing his work.

Total Comfort Group came out and they fixed our furnace. That went really well. It was the second time around, and everything on the inside got fixed. Now everything's working and easy to deal with. They did fantastic. Even after having some issues about getting things covered and void in warranty, they still came out and fixed everything. Definitely worth the money.

AHS is great. They get somebody out in a very timely manner and then they get people out who know what they’re doing. I don’t know what made me wait so long before I did this. This has been the best experience. I was like, “Everything must have broken down. What am I gonna do?” Everybody that AHS sent out have been great. The techs that came out for my washing machine were great. I’ve dealt with them twice. They were really nice people. They got in and got the job done in no time.

Everything’s fine with American Home Shield and there are no issues. The contractor who came out for the dryer told us when they were coming out.

I did a claim online with American Home Shield and that was really simple. I paid them the $125 and they called me back in a short amount of time. They let me know who was going to show up. A gentleman called before he came. He looked at our faucet that wouldn't turn on and said, "You have to order a new one because we had put the granite in it." The faucet that was put on wasn't long enough so it didn't fit right. The gentleman ordered a new one, came back, and put it in. He did a great job and I really like it. American Home Shield was pretty good and I was really impressed with the service. Every time I used them, it was the same thing.

American Home Shield's processes were very easy and effective. I called in a plumbing issue and everything was really good. The plumbers then came out to do an initial assessment. They had to come back to run the snake through the pipe to clear the blockage then everything worked fine afterwards. They were very responsive, knowledgeable and helpful.

I was having issue with the water heater and the contractor came right away and fixed it. The only problem I do have is that they never gave me a copy of the permit. I also didn't like the fact that a lot of it wasn't covered. It seems like there were a lot of loopholes but when I signed up, AHS made it seem like everything's covered. It was kind of a little frustrating with that aspect. They should be more lenient as far as what they're gonna cover. If they're gonna cover something, they might as well give the customer what they need.

The fellow that came for my washer was knowledgeable and he did a good job. He explained to me what he was doing. Everything was done in a timely manner. It was finished within three days. The only thing I have reservations about is I used to pay the technician, but now I have to pay ahead of the procedure. Right when COVID started, I had bad service and had to be without hot water heater for a month. I was disappointed because I already paid for it and the payment was processed and cleared in my credit card. I'm not happy having to do that. But I’ll follow their procedure.

They were very pleasing and they worked to get the matter resolved. They made sure I was satisfied with things.

American Home Shield is very fast and reliable. Rick's Appliance Service came to repair the dryer and they were good. It was a wheel that they replaced where the belt spun. The dryer started spinning after that and it dried evenly. They were very friendly, professional and cautious. They wore their masks inside the house the whole time.

AHS is fine. I have a lot of accounts with them and I've renewed a number of them. I called them recently for a claim and paid the $75 fee. Then they arranged the contractor. The heating part didn’t come on. So, they had to replace some motor. I don’t even know exactly what they did, but finally, it’s fixed. They did fine.

Our basement flooded. There was a sewage backup due to an improperly graded pipe that is under the foundation of the house. The service people were good. They did everything that they could without destroying my basement and laying in a new pipe. American Home Shield said, however, that this was not covered. The service people were able to clear the blockage. But they assessed that the pipe was the problem. Three of my four neighbors all have the same problem.

I'm elderly and I don't do computers. I barely use my phone so I like to go through a live person when I make the order. Every single one I've talked to has been personable, extremely considerate and very congenial. I’ve had an excellent experience with American Home Shield. There's been prompt service and good people that are either electricians or plumbers who come out. They seem honest and reliable. I've had some of my appliances replaced even when they couldn't be fixed. I don't know if my friends have jumped on the bandwagon but I am very vocal, either positive or negative. And I've been extremely positive about American Home Shield.

We have had mixed reviews for American Home Shield. When our A/C was not working properly, we put in a repair request, and we were very happy with the response time and the service technicians assigned. We recently placed a repair request for our built-in microwave. The technician reported to us that it had to be replaced rather than repaired. When we contact AHS, we were informed the replacement unit for our home was on back order. We have now been waiting two months for them to replace the microwave. We are growing increasingly displeased with AHS as a result.

The heating element of my dryer went out. I made an appointment for service and it took the company a little bit to come out because of COVID. Some of their workers had a possible exposure. It took a good two weeks or a little over that to have somebody out to get the dryer fixed. In that retrospect, that was a little inconvenient. But at the same time, I try to be patient being as the country is at a loss with this COVID stuff. There's nothing American Home Shield can do or not do there.

All of our plumbing was going wonky. It happened on Christmas Day so it took a few days for the contractor to get out here because it was a holiday and there were a lot of emergency calls. But they did a good job. They were super professional and handled the issue to the best that they could at that time. We are going to have to have some more work done. That experience was a very positive one. So, I was very pleased.

The repair man was able to fix a leak on the toilet, but he was not able to fix the leaking sink and said that the faucet needed to be replaced. I'm getting it replaced, but it's not covered under warranty. Still, my experience with American Home Shield has been satisfactory. There was a leaky faucet in the kitchen and the disposal unit was not working. There was also a water pressure regulator that was replaced. Everything worked out well.

I made a claim for American Home Shield to fix the faucet in my kid's bathroom, the sink, and the shower. We also had some plumbing issues in our bathroom and kitchen. They reach out to me and I hear back from them pretty quickly. They care about their customers. Recently, I had an appliance repair claim and the guy told me my unit was old and something had burned out. He said he would end up doing a buyout because they couldn't find the part. I was notified by AHS that they could send me a brand new unit without any cost. They told me which unit was recommended. I chose that one and it was delivered. I have recommended them to people at my job.

I was told to get this home insurance once I purchased my home and so far all is ok and I feel protected since I have it so if something breaks down I'm covered but I have not used it as of yet to know all the benefits.

My daughter-in-law recommend to go to Home Shield when I bought the house because I had a warranty before and they were very, very nasty. I will never invite anybody to them. But I will recommend Home Shield to anybody that needs warranty for their house. Their contractor person will call you back and will let you know when they come and what time they come in, or if they've been delayed. That makes it so sweet about Home Shield because they keep in contact with the client and let them know about the contractor.

It didn't go too well with American Home Shield in the beginning. The first person who came to look at my appliance really didn't. They just went off of what I told them then left. He was in my home every bit of two minutes and said that the item couldn't be repaired because he couldn't find the model number on my appliance. From there, I was waiting for something to come back from American Home Shield but I never got anything. When I looked online, it said that things were processing. Finally, I gave AHS a call and they said they were waiting on a part. I asked them how they could be waiting on a part when the tech didn't even look at anything. The part was two weeks out but had I not called, I would have never known.

I either call AHS or go by the internet and file a claim. I stay on the phone for so long so the claim is better. The challenge I have is that many of their phone agents have accents as if they're not from here. It takes a whole lot of time trying to explain to them what the situation is. One time, I got one person who did not have a foreign accent. It seemed like they have formed out all of their calls out of the country, and it’s very frustrating.

Home Shield is effective when you need it. I've had two experiences with them in three months and they've been good. They've had people out right away. When we first moved in, our water heater broke. Recently, we just moved into a new house and I had a three-year contract with another heating and cooling company in the area for my older house. When the person came and checked, he said, "Your heater is really bad. There's high levels of carbon monoxide escaping and you need a new furnace." The guy said that if the number is 30 or above, it's 30 million per parts. I freaked out.

Our experience has been positive with American Home Shield and everybody else involved so far. We are happy and satisfied.

It started leaking in my ceiling. It came through my bathroom upstairs, and the tech found out it was under the sink. Something was loose in there. The sink has a pipe, and there was a hole where the pipe goes. So, the leak was running down the pipe down the line through the wall. That was why it started leaking in my bedroom. Now, I have a ceiling mess. It was on the carpet, too. Thank goodness I don't have hardwood floor.

The upper drain wasn't properly connected to the tub. I got to American Home Shield's website and got what I needed. Submitting the claim was easy. It was pretty smooth. With AHS, I've gotten good service so far.

I am highly disappointed at the service from American Home Shield. All this company does is take your money and not help at all when something really breaks! This is the timeline of the “help” I received. 10/23/2020 – Needed service on my refrigerator because it wasn’t cooling. 12/10/2020 – Needed service again on my refrigerator because it wasn’t cooling (had to pay the service fee again). 12/29/2020 – Needed service again on my refrigerator because it wasn’t cooling (had to pay the service fee AGAIN and request a new subcontractor to look at it). My debit card number changed. They were quick to call to say my monthly payment was rejected but still hadn’t fixed my refrigerator.

After signing up and paying, I've not heard one word from them. No policy, nothing. Have been receiving email after email to buy their home warranty. Have tried to email company to no avail!! No one will even email me back. Not too sure about this company's practices...Take your money, but don't send you a policy or even an account number? Maybe I've been scammed??

I had a slab leak. The techs showed up on time and they were knowledgeable. They made me feel comfortable with their service. There's still more to resolve before we move forward but they've made themselves available. There was a bit of a language barrier with the gentleman I spoke to. It took a couple of extra steps trying to completely understand. I'm new to home-owning and his accent was a bit heavy. Other than that, it was fine. I feel confident that they are the ones doing the repair on our house.

My dryer wasn't heating the clothes. I needed a new heating element. The tech was able to do it on the day he came out. But he had to come back out again because the dryer was making a squeaking noise after he repaired it.

I was impressed at how quickly American Home Shield would send me the contact person that was going to be contacting me. I had a couple of claims and everything was quick and prompt. Wilson's Appliance came our and was very professional. Whatever little mess they made, they cleaned up after themselves. I was satisfied. When my family and friends are complaining about paying a whole lot of money to get stuff fixed, I'll tell them to get American Home Sheild. They'll just pay a monthly fee, which is not much, and if something breaks, you just pay the service fee and they come out and take care of whatever it is that needs to be done. Every person that owns a home needs to have something like American Home Shield because you may not have a lot of money on hand to spend $2,000 or $1,500 on something.

A switch on our outside unit went out and we couldn't get any heat to come on at all in the house. The guy from Absolute Comfort responded and came out pretty quickly. He was very knowledgeable and courteous. He answered any questions we might have and fixed the issue right away. Absolute Comfort was a very good company to deal with. We previously dealt with a different company through American Home Shield and although they were courteous, their work wasn't really good. But we didn't have any of those concerns with Absolute Comfort at all and we'd definitely use them again. We've always had really good luck with American Home Shield and every experience we've had has ended up being pretty good.

Being a mom and being a woman, American Home Shield is a lifesaver. I don't have to stress about trying to go through the yellow pages or online to find a credible person to do some handiwork. The service has been wonderful. The only thing would be the plumbing. But outside of that, everybody that I've had has been well. They've been really professional and they answer my questions.

The air conditioning broke on Labor Day and we couldn't get ahold of anybody. In Florida, it's extraordinarily high, it's 99 degrees. So, we couldn't wait for American Home Shield to get us somebody and the parts, I had it right here. We had permission to get Ventis to fix it and they fixed it. But so far, American Home Shield owes us over $2,000 and they haven't paid us. We sent all the paperwork to American Home Shield and then they said they never received it. I have a copy of that email. I emailed it again and they said they never received it. I just emailed it again. We sent everything they ever asked for. And so, we haven't heard back from them about that.

We had an electrical issue where some lights were shorting out. When the electrician showed up, he got here on time and was courteous. He showed me where the circuit was being reset and explained that it was probably water that that was getting inside one of the extension cords we had outside. He said that anytime it would get wet, it would set the circuit breaker off. He was friendly and knowledgeable as well. He got the issue resolved pretty quickly and since the service, haven't had any issues, except for the same problem with water.

The contractor repaired two commodes. They had to come back out to put another valve on one of the commodes. But in the process of repairing, one bowl was stretched extremely bad due to them getting it unclogged. American Home Shield made them aware of that and someone was supposed to come out but no one came back out.

One of the bathrooms in the house hadn't been used much. When my son started using it, the shower wouldn't drain. We've been here for about eight years so there was some buildup. I called AHS on a Sunday and somebody answered right away. Usually, I would do it online but I didn't know if it was covered. The guy called us back the same day and was out on Monday or Tuesday. He was very nice. He called before he came and was on time. He had everything done and was gone in a matter of 10 minutes. We've been really happy with AHS. It kind of safeguards us against having big expenses.

American Home Shield's contractors have come out four times for six different things happening with my plumbing. I just put in another order and they're coming back out in a couple of days. They've been good about coming back for the same area and they've been good to me. I'm having my kitchen remodeled and everything's exposed. I kept having a splash of water and I couldn't tell where it was coming from. Direct Connection Plumbing came for that and the tech found that something was disconnected and he fixed it. AHS customer service has been fine. I had a refrigerator that went out and they replaced it like they said they would.

I was experiencing a stopped toilet. I called the 800 number. The contractor was punctual and they fixed the toilet. But the claim that I have for the washer is a nightmare. It has been out for two months. The tech came out but my washer is still throwing the same error code message. He just did something that it cleared up enough for him to get out the door, knowing that I was going to have an issue when I first tried to use it. You would think that they would make that a priority to come back out. But I got an appointment two weeks later. That does not work with me. When you have a problem with something, it needs to be resolved immediately. Also, I requested to make the appointment in the afternoon. But they said they are only gonna be in my area in the morning.

A sensor was knocked loose and the people who came to fix it were quick and very efficient. They fixed the problem within 10 minutes. Everything is working great.

Good...but lack use of local tradesmen, usually they travel 40-70 miles, not too economical for carrier. Sometimes response to telephone contact varies 1-2 days, not too much of a help when major appliance goes “belly up”.

I was not satisfied with another company I was working with, which made decide to get American Home Shield on September of 2020. I liked their value and I would recommend them. The heat pump was not working and the service from the contractor was very good. They were very easy to deal with and honest about not being able to get out immediately.

The heater wouldn’t turn on and the professional fixed it really quick. It was the first time I ever used American Home Shield and I didn't know if a credit card was needed, so I called them and it was a pretty simple process. They were really friendly and they asked me if I had any questions, and they were patient.

We have a clicker inside the house that operates the garage door up and down, and that wasn't working. When the contractor came, they listened to our description of the problem. We took them to the garage, showed them the door and the setup for the electrical unit. They were very, very, very attentive. They found the problem, and they discussed with us why it was a unique problem. Anything they did, they explained to us. It's been working fine since the service. It was very easy to submit the claim to AHS online. They have one of the best submittal claims. They have been excellent, especially compared to our previous claim people. They were absolutely awful. But AHS set the bar for us, so I really appreciate it. I'm very satisfied.

I use AHS for a rental property I own. I need to use it three times. The company did the repairs to my satisfaction. My only complaint, if I really have one, is that it can take multiple appointments to resolve an issue.

I had a leak and a stopped up bathtub. The process of submitting a claim wasn't difficult at all. I was told to expect the plumber from Brick Street Plumbing between 8:00 and 12:00. He called me and he came out pretty much on time. He unclogged the bathtub and then he fixed a leak that I had right there in the valve where I'd turn the water on and off.

We have a renter in the old house we’re in and anything that’s broken gets fixed right away. Things have gotten better with American Home Shield. In the recent claim, they have probably contracted their answering service to a third party. While I normally would feel a little concern, in this case, they worked well. I had that week off between Christmas and New Year and I was hoping somebody could come.

The process is so long. The first person I called that was suggested couldn't book for a month out so I returned the call to AHS. They were able to get me in to somebody. They came out in a couple days but they had to order parts. That takes forever so I ended up having to buy an additional dryer. The guys were very nice though. They were very helpful in letting me know when they were arriving. They followed the covid protocol. They were top-notch and I liked them a lot. But I'm considering not having AHS. It's expensive for the quality. I'm considering not having any warranty insurance.

Our recent claim with AHS was for the refrigerator and I still don’t think it’s fixed. The man did something to it and instead of it getting better, it may have even gotten worse. But the tech was a very professional type of person. He had a mask on. I appreciate that. I tried to explain what was going on and what we were experiencing and we had a decent conversation. He said, “I don't know if they make this part for this refrigerator anymore.” I said that I need to find out. He came out like he stated he would and he also called before he came.

I had a slow drain. It turned out that it was clogged, so the tech fixed that. And then, there was the leaking faucet in the bathroom. He also took care of that. The other item that I had was I needed to replace one of my faucets. That was something that he couldn't do. But he fixed everything that needed to be fixed. And he was polite, quick and efficient.

I had two claims with American Home Shield. First, the freezer keeps water coming in. It has to heat it up first around the coils. The techs fixed that. Then once it was fixed, it wasn't making ice. They were two unrelated things. When the other thing was iced over, the box that makes the ice was broken. So, they replaced that part. Now it's all working. The tech were friendly and professional.

There was a leaky bathroom shower faucet and the plumber was able to fix it same day. The guy was actually nice enough to show my husband what exactly was wrong. So the next time it happens, my husband can just do it himself.

There was a clanging noise in the air conditioner system. The AHS website was easy to use when filing the claim and then they just told me that I'd be getting a call. The contractor called the next day and scheduled the service. It was smooth and the service was excellent.

I called the number of AHS and submitted a claim. They sent me a text message that said that the tech would reach out soon. The only problem I had was I hadn't heard anything in almost a week. I called the Salyers Heating and Air, and then they said, "I tried to call you on 22nd but we couldn't leave a voicemail." So they never tried to call me again, which I thought was weird. But the service was good and he fixed the issue. Unfortunately, the heater worked for two days after that visit, and then it stopped working again. So I do need to call them again.

The air conditioner was not coming on. I put a claim in to American Home Shield through a request online. Their website is very easy to use. They notified me that they've contacted who it was going to be that was coming and that the company itself would call me with a date and time. The tech was very efficient and came very quickly. He worked to find the problem and got it fixed. Everything's working now, so everything's good. I've been very happy and satisfied with American Home Shield.

They're scheduled to fix that on Tuesday. The claims submission with American Home Shield is simple and easy. It doesn't always explain everything on the choices but you just click on what the problem is. With the oven, it was different because I had to click on two things because they didn't have a full stove as an option. Overall, I'm very satisfied with my experience.

The heating unit needed to be checked out as well as my ductwork. Everything went smoothly. The contractor was very professional, on time and did a fantastic job. American Home Shield is decent and I’m about to call them again because my dishwasher was working well and now it's not.

I was initially skeptical but my experience with AHS was surprisingly helpful and professional. It was easy to get my claim going for a couple of light switches that weren’t operating properly. The initial communication was that the person would be reaching out to me which didn't happen. I reached out a couple times and eventually we communicated. Once we did, it happened quickly. The technician was good. A little more clarity around what happens next once I put in a request would be good. I felt like there were dueling messages like, “He's gonna call you but call him,” kind of thing.

American Home Shield is prompt when you lodge a complaint and the contractors that they hire are a tad bit slow. I called in two complaints. My first complaint was my oven heating element and electric oven, it had gone out. Two days later, a guy came out and he took pictures of my stove, serial number and model number to make sure he ordered the right component, the heating element. He told me that it would take three to five days. But because of COVID, it could be a little bit longer.

My water heater claim to American Home Shield went pretty good. It took a while to get the water heater in. It was a little over a week so we went about 11 days with no water. But they did what they could and they got here at a pretty decent time. The water heater was completely shot, so they came and installed the new one and everything worked out pretty good. They were very professional. They came in and looked at the water heater right away and determined we needed a new one. I like that I didn't have to pay out of pocket. That’s always some money saving. Right after the water heater got put in, my furnace went out the next day. So, we had two claims in less than two weeks. Those were two major appliances. Having American Home Shield has been worth the money.

The air conditioner was not heating properly. We called in, but the contractor never show up. The same thing happened with the water heater claim. We called in and then one company called us back in to schedule. They sent a text to schedule appointment. We told them that we were not available on that day. They said they were going to get somebody else and that they were gonna get that information to American Home Shield. But when we checked online, they canceled the work order without telling us. I tried to get an explanation from them. They never answered back. We talked to American Home Shield and they said they would send another company. But they never assigned nobody.

I called AHS and I told the person that I had a pool problem. I was asked what the problem was and I said I didn’t know and that it’s not working but it’s not the pool cleaner. She asked me what it was and I said that I was calling because I didn’t know. She told me she would give me an AAA company. I said that means they’re one of top and she said yes. The company came out and they were good. The girl put plumbing and electrical because I didn’t know what it was. So that way, the contractor had to come out and figure it out. The person from Upland Pool Supply fixed my pool equipment. He came out and then, he came out again. That was not a problem but in the past, I’ve had issues.

The initial problem was that after you flush the toilet, it continues to run. The contractor came out and it is fixed now but I am not 100% satisfied. The way he fixed it, there's hardly next to no water being filled in the actual bowl of the toilet, which is the issue. But it's no longer running, so that's a good thing.

Every time I call American Home Shield, it has to be kind of a fight. There is a back and forth. It goes on. But after all the arguing, they were able to get it done. I’m experiencing that firsthand right now. They are giving me a hard time with my refrigerator. I make three phone calls a year, and they give me a hassle. They are the ones who wouldn't get the end, not me. I got a lazy technician that came and wrote a horrible report. And then I got another estimate, and then they seemed to fix it. In some instances, I went to a lawyer to see what was going on. The contractor that came this time was very good. He got it done and over with right away.

Sears came out, diagnosed the problem right away and was able to get my dryer working again. I did the claim to American Home Shield online and it was great. I was with another warranty company. I read the reviews for American Home Shield and decided to go with them this year. I'm very happy that I did because it was painless. Get a plan with them. They're great.

When I spoke with American Home Shield, I told them that I needed a JennAir or Whirlpool authorized repair company because my oven is a JennAir. But for some reason, AHS chose Vector and they are not a JennAir or Whirlpool certified repair service. They called me to ask what the problem was and when I told them, they said, "We can't do that. You need a certified Whirlpool or JennAir." I was like, "Well, I know. I told that to American Home Shield, but they selected you." Back in November, I had a company come out to service it. And now I have another company coming to service it tomorrow.

There were two technical claims we did to American Home Shield, and both times, Boris from Amtec came out. The first few months after we got here, there was some leaking under our fridge. So, we called AHS, and Boris was sent out. It was just that the little catch pan was tilted underneath. All he had to do was put the pan on the right shelf. But the latest time, the fridge just stopped cooling entirely. When he came, he said the compressor had died. So, I wasn't crazy. Then, that got replaced the following week.

It took the technician a couple of days to come out for my hot water dispenser claim. He had to come from Forrest City. I wasn’t at home when he got there. He called me and I sent somebody straight over there to let him in. He was very professional on the phone. It took him three weeks to get a part in, but I wasn't in a hurry. It’s working fine now.

We got American Home Shield as part of the negotiation we set with the seller when we were buying a house. We liked the first year we had the home warranty so we opted to pay for it ourselves the second year. Our service has been good so far. We used the service once and it worked out great. We had a stoppage in pipes that affected our kitchen and bathroom. Luckily, it was not the entire house. The stoppage was kind of deep in the plumbing that needed some assistance. The contractor that American Home Shield sent out was great. They had a long kind of lineup of appointments before us and they had to come at the end of the day. But they squeezed us in so we were grateful. They came quickly and they took care of the problem really quickly too.

The technician was very professional. He took my built-in microwave out, fixed it and when he left the house was just as clean as it was before he got here. The service was excellent and I was really happy with it. I've had used American Home Shield for 18 years and I haven't been disappointed with the service thus far.

My washer went out. It just stopped working. I could turn it on and I could set it, but it wouldn't move through any of the cycles. And there was an error code which when I looked it up, it said that there was a drainage issue. The water wasn't draining from the washer properly. American Home Shield sent me emails saying that Michael Jr. Plumbing was set up to do the work and that they will be contacted in the next 24 to 48 hours. They called within the 48-hour period.

The brand new AC unit was installed back in August and it wasn't heating. So Delton's came out and found out there was a refrigerant leak. They refilled it and it worked for about two weeks, but now it's down again. I talked to Delton's yesterday in regards to it again, and they said that we had to call and get American Home Shield to have them come back out. That's a little frustrating. I don't know why I have to call in yet another service call. It should still be one service call. The person at Delton's told me yesterday that they are at least a week and a half out, which means we're gonna have to wait at least a week and a half before we can even get that fixed. We've used American Home Shield quite often and they have been very prompt, and very quick in their responses. The only time we've ever seen a lag has been on the contractor's side.

Apple is great. We had an issue with the lights turning off. The circuit was breaking up and they gave a clear update and showed what the issue was. I’m satisfied. Also, American Home Shield is well-organized and one of the top 30 companies. I would refer them.

Our recent claim with American Home Shield was for our HVAC system. It was making a noise and it turned out, there had been ice in it. The fan blade had been hitting it. A-Advanced Home Services checked it out, did whatever they had to do, and it was fine. They were professional, nice, and fast. They did a good job. It all worked out.

American Home Shield is highly accessible through its website. They respond immediately with a number of qualified and rated professionals. The professionals are quick to respond and there are no hidden fees or surprises. This is my first time buying a home warranty and I would do so again with this company. The prices are reasonable. Prior to purchasing this home warranty, I had never purchased one in the past. My real estate agent owns a number of rental properties and he told me about his experience with this company. He told me that he has home warranties on all of his properties and it pays off. I intend to renew my home warranty when it is up for renewal and I will use American Home Shield again as my go-to company. I am also considering purchasing additional warranties on my six other properties. Highly recommended. Thank you.

I had a claim for my heater. It took a little time for the contractor to get it together, but they finally got it together. When they came over, they said there was dirt inside the furnace, and they cleaned that out. But that wasn’t the problem. One of the sensors went bad in there. My most recent claim is for my refrigerator and it hasn't been repaired yet. The contactor came out to see what was wrong with it and they are supposed to come out on the 18th to repair it. Homeowners should get American Home Shield because a lot of things can go wrong and you might not have the money upfront to get it done. But when you’re paying your monthly payment, and then you pay $100 any time that they come out, it pretty much paid for itself.

My ice maker in the refrigerator as well as my rangehood fan weren't working. I called American Home Shield and they got me in contact with a local person that dealt with that type of stuff. That contractor got it taken care of. We're waiting on a backorder for the fan but it was prompt service. If you're buying a new home, it's one thing to consider having the sellers purchase a home warranty when you buy. Sellers have an inspector come out but inspectors kind of miss a few things.

When A-1 Plumbing from Ceres came to my house, they fixed my toilet. The plumber said that his boss said that American Home Shield would only allow them to put silicone around half of the base of the toilet. I didn't believe that so I protested and I was supposed to get a callback. But AHS never called me back. The silicone is the base of the toilet but AHS only allowed them to do half? But other times, I've been very happy. The people that came out for my refrigerator and my microwave were exemplar. When submitting a claim, there's difficulty when you have to talk to machines. I don't like it at all. I'm in the process of replacing the microwave. So I still use AHS but they don't make it easy.

The AC wasn't a good experience because when the technician came, he told us that he could repair it, get it to the workshop and get it back on seven business days. Plus, we had to pay $1,400 because of the gas. It was an old AC. I felt that United Air Temp wants to make business of this old AC. But they were nice enough. We called two more people. As soon as they came, both told, "You need to replace the AC because it's so old. The gas, they are not making the gas anymore." One of them told me he's not going to repair my ac. As soon as he puts the gas in, gas is going to be leaking out again because it's an old AC.

We had a claim to American Home Shield for the furnace and some plumbing. For the plumbing, Ed came from Dave's Plumbing yesterday. The leak is coming from the bathroom. He told us where the leak was coming from. I said, “Well, I figured that. I already knew.” He couldn't do anything about it. He told us what to do, though, but they're not allowed to do any caulking. That sounded crazy. They're plumbers. They should be able to seal leaks temporarily until it can be permanently fixed or replaced.

I had a drain pipe that was leaking and had damaged the ceiling in my living room. I used AHS's online tool and I liked it as it's a lot faster than doing the phone. They sent emails and then the contractor reached out to schedule. They came out to find the location of the leak and they repaired the pipe. So far, everything's been fine since they came out. They have their drywall team here fixing the drywall that was damaged and had to be removed. Being with AHS has been great.

The contractor came out two days after I called only because of the holiday. They came out on time and had the problem fixed within 10 minutes. They also programmed my new garage door openers for me. It was very simple submitting the claim and I was very satisfied with American Home Shield.

G&G Construction Services sent a young lady out. She was very efficient, thorough, and checked her work. Our kitchen sink clogs up somewhere down in the internal workings of our drainage system and we don't seem to get that resolved by just snaking. We've tried the pressurization thing, too, and that lasts a little longer, but it does not resolve the problem. The thing that bugs me is we can't get this thing resolve on a more permanent basis ‘cause every six months or eight months, we have to pay to have it done again. I wish there's something else we could do. Then the price has been going up pretty high for the service. I came awfully close to dropping out this year because it just got ridiculous. The young lady who took the call gave me some kind of a discount and I didn't know what it was. But I'm a double senior on a fixed income and my wife is a senior too. In any case, if there's some way we could keep that price down, I'd appreciate it.

Appliance Doctors came and fixed the little pilot switch on the furnace. The tech fixed it in one visit and it was excellent. But we have an active claim that has been open for almost two months now. It's for a hot/cold water dispenser faucet that has a leak in it. The contractor, Crown Home Services, determined they needed to find parts but they could not find them so they determined they needed to replace the faucet. They said I have to write them a check for $250 but I know that's not how AHS works. AHS has been requesting over and over again to get information from Crown, which they have neglected to provide, and AHS is not able to even reach them. We're hearing back from AHS by the end of this week to determine whether or not they're gonna stick with this contractor or if they're going to reassign another one and what the action steps are.

I had a leaky faucet in my kitchen recently. Gotta Plumber came out one day and had to order the part. It ended up coming in quicker and they were back out the following day to fix it. However, when I had a furnace issue, I had to wait quite a while for a part to come in for them to actually get out and fix it. I was a little disappointed in the timeframe. I wish that could have been a little quicker. But American Home Shield has been beneficial to me. I'm definitely happy that I went forward with it.

Submitting claims with American Home Shield is real simple. When I call in, the prompts direct me to payment or claims or follow up on an existing claim and it's very simple to go through it. My first claim was the water heater and I was going to do it myself. They said to just send them the receipts and they would take care of it. They haven't barked about whether they want to cover the claim or not. They've been very good about it.

I had a home warranty provider that I wasn't happy with. It was with a utility company and they didn't do a very good job. Then I started looking and I found AHS. I’ve seen the advertisement on TV and decided to try them. I liked them and people I have around also said they liked them. They said that AHS didn’t mess around and that they'd the job done. And that was what I wanted.

About three months ago, water started leaking in our refrigerator. It caused the ice maker to freeze up and it wouldn't make any ice. Then, the water was melting because it wasn't being made into ice, there was no place for it to go, and it was dripping into the refrigerator itself. I called and American Home Shield sent about three companies out. The first fellow from Price is Right de-iced it, and then he put it back together and said everything was fine. It was leaking again after two days. The second fellow came out and said the same thing, only this time, he put silicone around it to secure the unit more to the refrigerator. That was fine for two or three days then it was leaking again. I called, and another firm, Suffolk Appliance, came this time. Their people have been out three times, and the last time that they came, they said they would get a second opinion.

Initially, the vendor gave me two days to fix the problem. I explained to the guy that I have baby at home so if he could come early and fix it, it would really be appreciated. Suddenly, he gave me a call and asked, “Can I come look today,” because he was in the area. He came and fixed it in 45 minutes. It was a really good experience. I'm very satisfied and I recommended to a couple of friends. I am a Realtor and was working with Fidelity. From now on, I will recommend American Home Shield. They provide quick response and there are not much questions.

It was very simple to submit the claim for my garbage disposal. I requested to speak to an agency and AHS facilitated the process quite simply. The contractor knew exactly what to do. The issue was all resolved the first time they came out. Everything has been very good since then. But I've had very bad experiences in previous instances when I had to speak to agents who spoke very little or no English.

I've had very positive experiences with American Home Shield. As soon as I put a claim in, I get a quick turnaround time. I haven't had to make repeated calls like some people say. The people that I have dealt with have come within two days and they've all been very professional. My daughter's furnace went out and there was no way in the world she could have replaced that. She had to spend $500 but had we not had AHS coverage on her home, it would've really put us in a bad situation.

AHS is fair in its assessments of cost of repairs or replacement. Unfortunately, it allowed no real choice of repair services. I would have even been satisfied with a cash allowance freedom to choose my own technician. Implicit in all of this is that we found AHS-provided repair people to be below average. For that reason, I dropped them.

Submitting a claim to American Home Shield is a simple process online but difficult on phone because of the long wait time. I did one for a faucet leak and Mister Plumber came out. The plumber repaired the faucet and he did a really great job. The only thing is it would be really good for American Home Shield to come up with potential parts for repairs because that decreases the amount of re-cycle. For instance, I had an AC unit that went out in the middle of the summer and it was diagnosed to be the condensing unit. The condensing unit was taking well over a week before it even shipped so I ended up having to get my AC redone and got compensated for that part because American Home Shield didn't have anything readily available with the repairman or something they could go and get relatively quickly.

This is the worst company! Yes they pay for repair, however, the repair people they send are the worst. If the part is needed, they will make you wait for a week so they do not have pay for shipping. Not worth the money, get cheap service and parts.

I just renewed my coverage with American Home Shield and I'm going on my second year with them. They're definitely better than another home warranty company I had prior to coming to them. I didn't like their contractors at all. On the other hand, American Home Shield's contractors are good. I've only used American Home Shield five times, including the time when I had someone come to fix my garage door. I also had an electrician come out to check my circuit box. Those two calls went well. However, when my furnace went out, I don't feel as though they gave me a good coverage on that at all.

I have American Home Shield's phone number saved in my contacts. I call them up to submit a claim and take care of it because I can do that from anywhere. I recently had a contractor come out for my pool outside and another one with an electrical light fixture. They were prompt and did a great job.

My first indictment was the rekeying and it super straightforward. The second one was my dishwasher and I'm still stuck. I've been through three service visits so far and the last one was a week ago. They kept shuffling me back and forth between a couple of agencies. But the person who came last time was very impressive. He figured out the problem right away. But I don't know the status of when things are going to happen. So overall, my experience with Home Shield has been great. I'm kinda happy with them. They have been awesome. The response was very prompt. Somebody was assigned right away. I’m just a little frustrated with my dishwasher because I'm doing everything by hand since it is not working right anymore.

There was a leak in the dishwasher and the microwave didn't work. A technician came and assessed the issues and ordered parts. He then came back and fixed the issues, and they worked. Somebody else was here and let him in and the people I talked to said that he was nice and helpful. But I had an issue the first time I used AHS. I was supposed to have a $100 credit on there and even to schedule it, I had to pay $100. So, I should not have been billed ‘cause I should have already had a $100 credit on there. But this recent one went smoothly and there were zero problems at all. I requested it all on the computer and it was easy. It was a great experience.

In the past, there have been issues with the claim submission with American Home Shield. But this time, it was very easy and everything went perfectly. We had a leak and I submitted the claim online and got a call from DNB Plumbing within the timeframe. The tech came out within the timeframe promised. He diagnosed the issue, told me what he was going to do, and fixed everything very quickly. A follow-up call from AHS after everything would be nice to make sure everything went as planned.

The tech who came for my refrigerator was very good. He didn't waste no time. He was clean and he took care of my furniture. He was very professional. He had to replace the inverter. He explained everything. If I had to hire a private one, I'd hire him. I'll be renewing with AHS because I appreciate the service they gave me. But I called in the other day and asked them why their price went up. It was 39.99, and now it's 47.99. But everybody I've talked to with the other plans told me that the plan that I have is a excellent one because it covers so much. It's the middle plan. So with the $100 deductible, it's not bad. The only problem I'm really having is communication. A lot of times when I get those individuals who I can't understand them very well, I have to hang up.

Our dishwasher was broken and the tech from 1st American Plumbing replaced the whole thing. It took about 45 minutes and he was really great. I'm really happy with American Home Shield. They've helped us out with many issues and they've also been able to fix the refrigerator, dryer, stove and ice maker. Everything is through text messages and confirmation emails. So the process is easy and pretty seamless. You don't have to talk to too many people. I always recommend Home Shield to all my friends and family. I don't know how people live without Home Shield. Everyone should have it.

I sent in a claim online for a heating issue and then AHS gave me the number and the name of the contractor. When the contractor came, they checked the system outside and the part inside and found it needed a capacitor. They fixed it and it's working fine. They were very professional and knowledgeable. It was a very easy and convenient experience. I was very satisfied. AHS saved me from calling someone on my own that I may not know about. Also, it didn't cost me except for the service fee.

Everything's been okay with American Home Shield. With our recent claim for our furnace, I had to call back to American Home Shield to let them know it’s an emergency. That was the only fallback. It’s winter and somebody calls them about their heater, they should know it’s an emergency. I don’t have to let them know it’s an emergency. But besides that, it worked out. The techs fixed it the same day. They did great. There was also an issue with my air conditioning. The techs also promptly came to fix it.

My pilot won't come on like it didn’t wanna ignite. J&J Mechanical came and they did excellent. I've done my heating service every year before the winter comes to make sure that it's working right. I had three to four companies come out, and they told me, "Oh, it's just the switch." That wasn't the case when this company came out. They found exactly what was wrong with my boiler system, and I haven't had a problem with my heat since. I'm really grateful for that because I just had a newborn and my house was getting cold. This was the only company out of four companies that have been to my house to service that boiler who found the problem and the issue. So far, I really like American Home Shield. When I first purchased my home, I was with a different company. As soon as they were over with, I switched to American Home Shield. They are an excellent company. Their customer service is excellent.

Submitting a claim with AHS was really easy. When Plumbers Inc. came out, it was great. The tech had to come out and evaluate, and then he had to report back to AHS with the issue and get approval from them to replace our hot water heater. So, he wasn't able to fix it the first time when he was here. He got approval later that day. The next day, I was back in contact with him for them to schedule to come and replace the hot water heater. We were really happy with the service of AHS, especially considering the time. This was right before Christmas. We were really impressed with the response and understand that couldn't happen on the same day. But, we understand there's a process that has to occur, so we were happy with how it happened. We've been satisfied with AHS.

Unresponsive, unhelpful, and unwilling to make appropriate repairs or replacements (eg insisting on repairing a 30+ year old ac unit in Las Vegas rather than repair it). The customer service reps typically keep you on hold for 30+ minutes. The repair people are not incentivized to perform well.

Our recent experience with AHS regarding our heating went very well. They came out in October and did an inspection and maintenance on it. But then, it failed. However many weeks ago it was, we put in the call. They came out, looked at it and put in a motor for the fan because the old one was dragging. They had to use two hands to turn. So, it was bad. But they also put in the condenser and that still didn't fix it. They had to order a new panel, the electronics and the panel that turns it on and off. When those got here, they came back and put it in and everything's working fine now. They were very polite. They responded well and they wore their masks. We've been with American Home Shield since 25 years ago down in Dallas. Then, we moved up here and we've been steady customers ever since. We're very satisfied. They do what they promise. We're staying with them and we recommend them to other people we know that moved into town.

We added our daughter to American Home Shield when she got her house because we already had one and it worked very well for us. Recently, the furnace quit. It wouldn't come on. My daughter called American Home Shield. The contractor then told her they would be out shortly. He ended up getting there earlier than he said, which is good. Sometimes, they can't get to you as quick as you want them to, but I understand that. With the furnace, they got here right away. It has been a positive experience. I'm happy with the service and the savings.

In the beginning, AHS forced me to wait for a pool technician, and they were not able to find anyone. Finally, they authorized me to hire somebody else on my own and they paid me right away. The second time, the pool wasn't working again and the water was contaminated. They told me that they would find somebody to come and look at it, just wait for 48 or 72 hours. I called them every single day during 10 days asking them to allow me to hire somebody that they could authorize, and they didn't give me a chance.

We took off the light panel to paint. And when I was to put it back on, it wiggled the wire just a bit and it sparked and popped, and blew all my circuits. I put in the call through AHS, and I put it in on a Saturday. First thing, Monday morning, Lite It Up called me, scheduled an appointment, and was over and fixed it. They were fabulous. I didn't have to do anything but go online and schedule the appointment and pay the tech $100. And they did everything else.

My dryer failed. It was a very old model and American Home Shield offered me the possibility to replace it and I paid a portion of the replacement cost myself. The system to do the replacement was pretty good. But, the length of time to get the problem resolved was not so good. It took four weeks. Other than that, I was happy with the product I got. I was able to choose it and pay the difference. I was satisfied overall.

The fine print of the contract and the term "other" cost me more than going to the service provider I could have used. My plumbing problem was exasperated by the plumber nickel and diming the job and taking over a week to fix in unnecessary delays.

American Home Shield gave a timely service when I had an issue. They were quick to reply and provide an appointment that fits my needs and flexible to my schedule. When the doorbell was not working properly, we had a guy from Kelly Brothers come by and he fixed the issue. It’s working ever since.

We had a plumbing issue and we called American Home Shield and they dealt with calling the plumber. The process was easy and everything was taken care of quickly.

When we heard about American Home Shield, I thought they sounded really good. We also got CarShield and when we have every kind of shield, we are protected. Recently, AHS sent out two companies to our home. The first guy that came said that he was going to refer our situation to the next company and that was Neblett Construction Company. Their tech said that everything was fine with the furnace and he suggested that maybe we didn't have our vents open upstairs. At the time, our problem was that the heat was being distributed downstairs when we turn on the thermostat. We have two, one downstairs and one upstairs, and when we turned both thermostats on, only the heat downstairs was generating. It was warm in the hallways upstairs because heat from downstairs was going up there. But in the different rooms upstairs, it was freezing cold. So, I thought maybe there was something wrong with the thermostat upstairs.

It's very easy to submit the claim. We had an issue with our outdoor electrical outlets. None of them were working. There seemed to be an issue inside the breaker box. The contractor came out and they identified that there was water that had gotten in through some of the Christmas lights that tripped. It blew a fuse. So they were able to replace that and the issue was fixed.

I submitted a claim through the web and it was easy. The website was good. The repair people then came out for my heat that wasn't working and the service was excellent. They also let me know what the issue was, which had something to do with something grounding.

I called on a Wednesday around 7:00 at night. It was two days before Christmas and we were having a cold spell. The heating company was great. They came out Christmas Eve morning and had it fixed within 20 minutes. They were fast and on time. They also gave me a estimate on replacing it. But I haven't had a problem since.

I did a claim online to American Home Shield for the garage door. The experience was easy and simple. The person that reached out to me was relatively quick. Then the tech reached out to me thereafter. He was on time. He let me know when he was going to be here. When he was here, he told me what he was going to do and tried to explain things. He told me what he thought would be covered. If it wasn't that, then it was something else, which wouldn't be covered. Fortunately, it was covered. I felt pretty comfortable with him. I am probably going to re-up when that time comes towards April because I felt like AHS is really good for us and it's a good peace of mind having it.

I think that getting an answer on what is and what is not covered is hard to determine at times. I wish they covered wells and the components to it. The peace of mind in having the home warranty company though for the appliances inside is worth it.

The claims submission is pretty easy as long as we have all the proper information that they need. The casing where the pump was attached had a crack in it. The tech who came out was very knowledgeable. He looked the part as a technician and he was very professional in every aspect. We had to order the parts because the company didn't have them. They can't have bench stock on every single component that may go bad. But the technician was knowledgeable enough to know where to get the parts and the turnaround time was acceptable. He also kept us informed of any parts, delays, as well as timelines, and they were exactly what he said it would be.

American Home Shield is very reliable. I haven't had a problem with getting contractors to come out and the contractors that they have are good. I normally call for claims, which is easier. My experience last month was not as good as before though. The first person I spoke with was the one who set me up with the first plumbing people that didn't give me a call back. They said they cancelled the appointment because they couldn't come out on that day, so I had to call again and set it up with someone else. Another plumbing company came and they fixed it up really quick.

Underneath the sink was leaky and the gentleman who came out was very good and really helpful. He fixed the issue and the leaking stopped. I really liked him. Also, it's so easy to submit a claim with AHS. I call in and just tune in to the recording.

I had a clog in one of my showers. The tech was very professional and he unclogged it in 15 minutes. Having my home warranty saves money in the long run.