American Home Shield Reviews

The previous air conditioner people sent out by American Home Shield from Comfort Air were unsatisfactory. We signed up for the $85 cleaning offer of AHS and those guys didn't clean anything. They didn't wash the outside unit when I had a hose out lying next to it. I don't even remember them turning the heat on to check it. Still, the last guys they sent for the AC, AAction Air were good. Another contractor, James Brittingham Appliance was sent for a different issue and the guy from there was good too.

Home Shield's claims process is pretty easy and the people they've sent out have been pretty good. I’ve used them three times since I’ve had them. One time, the AC unit wasn’t turning on at all and it took Ultra three days in the Las Vegas weather to fix it.

My washer wasn’t wringing the clothes. The guy who came was really efficient. He went right to the problem, got it done, and was very professional. I really appreciated him. He was quick. I just wish AHS improves on the way they do things. You have to contact them to get ahold of a technician. But everything runs smoothly.

I’ve had American Home Shield for a while with a little short gap in between. Before, we paid the service fee after the person came, assessed the issue and took care of it, but now we’re paying upfront before the person even comes out. That is something that is different, but that’s what their policy is. Still, I was very pleased when Turner Electrical & Lighting did an outstanding job. The tech was able to diagnose what the issue was then he explained it to us and took the steps necessary to amend it. He was very informative. Due to the Coronavirus, he had a mask as well as gloves on. He also had those little shoe coverings on his boots. He was very sympathetic to our concerns and everything was great.

My bathroom needed to be replumbed. The previous owner kind of threw a bathroom down the basement himself so nothing was to code or working. It was backflowing uphill and it was pretty bad. I called American Home Shield because I wasn't sure if my issue was covered. I asked them and they got everything set up from there. The claim process was pretty easy.

Tim Rausch Plumbing came out out for an issue. The guy came, took out the old unit and put in a new one. He did a great job. He assured me that I won’t need to call back for a new repair. He was very courteous and professional. I didn’t have to wait for days. He was here the next day after I put in my request. He brought one of his coworkers to help him with the equipment. At one point, I dropped AHS because of financial reasons. And then, I decided to change the plan. I used to have the whole system and appliance coverage then, I dropped them. And then, I picked them up for the system coverage. And now, I’m going to renew in July.

American Home Shield's contractor, Gaithersburg Plumbing had to come out twice for a garbage disposal issue. They could have come out with the right part to seal the sink which they didn't do. So, it started to leak again. They came with the right part the second time and everything is fine now.

The two ACs that were bought with the house were not turning on and originally, I filed my AC claim online, but I only had the option do choose AC. I wasn’t able to say one or two. I had to call AHS and tell them that there are two and to put it on the call. The contractor was only able to come and fix one until AHS did that. However, it was pretty easy filing my claim. Then one of the ACs ended up having a leak, so the contractor came back in a very timely manner and fixed it. About four months ago, the furnace wasn’t working and we had to do a claim for that too. So far, everything has been covered.

Everything was good when I had my heat-AC unit replaced. Freon is still made for the older stuff, but I was told that it was more expensive than the newer stuff. It also was explained to me that if something happened with the outside unit and AHS replaced it, unless they could find a unit that had the old Freon, the entire system, including the inside units, would have to get replaced because of the new stuff they were using. But I would think something like that could probably be mitigated. AHS has helped ease my mind if anything goes wrong. I’ve had great experiences with them, but I know that it comes down to how much dollars somebody is forking out. At the end of the day, it’s some of my money, but AHS is the one flipping the bill.

I like American Home Shield very much. I don’t have to use them that often, thankfully, but it’s nice. I pay for the monthly fee for a reason. When stuff unexpectedly happens, I can tell them to have their contractor come on out. I also find filing claims easy to do. I just do it online, hit the submit button, and it is done. When my garbage disposal had been leaking water, I submitted the claim on a Sunday so I didn’t receive the schedule request until business hours on Monday. They open at 8:00 and I received it at 8:17.

We just renewed with AHS. Submitting claims with them is pretty easy. You just either call or go on the portal. However, I like calling because sometimes, it's not as straight forward in the portal. Calling somebody allows you to clarify which category the claim should fall under. Their customer service and contractors have both been great to work with. When our dryer was creating stains on our clothes, we weren’t really sure why. The contractor checked it out and replaced it. They did a great job. We also had a sink issue a few months before that. It was addressed and taken care of quickly.

We had an electrical problem with some electrical plugs outside. I submitted the claim on Thursday night and Copher's Quality Homes came on Monday. The tech was great and very knowledgeable.

I would have appreciated having been able to speak to somebody but the automated processing worked out okay. There was no person to talk to. It was all automated. When Nice Air Conditioning came out, it was a good experience. I would recommend them and American Home Shield. Everything was done in a timely fashion. I was very happy.

I had problems with the ducts in my attic. When I turned the heater on, it wouldn't heat the house up. I had PG&E come in and their guy said the heater I had in there was big enough to heat the whole house. He told me to have the ducts looked at. I was supposed to have someone come look at the ducts and I thought maybe I'd have to pay it out of my own pocket. But my daughter told me to check with American Shield and find out if it was covered. It was so I'm happy about that. They did a great job.

I had made a claim several years on my air conditioning unit that's underneath the house. Whoever put the thing in ran the drain line through the foundation wall and it came out in the dirt. You have to dig it up to find it. I asked the guy if it was the way it was supposed to be 'cause I know you can sit there and watch it drip. He said it wouldn't hurt it. I asked, “Well, you don't think you need to dig it up?” And he said it was not his thing. I thought it was strange because he was supposed to be fixing it. Albeit there really wasn't anything wrong with it, other than he put an elbow into the pipeline. It was interesting but I thought it was good. Some of these guys don't like to spend a whole lot of time with you. They wanna get in and get out. But in that particular case, this guy was a little different.

We purchased a new house and thought it would be a good idea to get a warranty. Our Realtor recommended Home Shield. We submitted a claim online for the AC that wasn't blowing cold air at all. We were given a 4-hour window to expect Rescue Your Air out. The contractors were fine and they got it done quick. The unit has been absolutely fine since they left.

Home Shield's website is really easy to navigate, except when I renewed my contract, it’s not under my email address. For this year, I have to pretend like I’m not a user. I have to put in my actual address to get the active contract. When I come up for my renewal in June, I have to log in to my account and then renew. I had a claim when the refrigerator was leaking and they worked with us and got Appliance Service here early. My husband is working one week on and one week off right now due to Coronavirus and they catered to that, which we appreciate.

The technicians from Arno Appliance Repair were fantastic. They were easy, professional, on time and good to go.

I was with Old Republic and I wasn't very happy with them last year. My friend was with American Home Shield, so she told me to give them a try and I am very happy. A pipe was leaking underneath the sink and D&B Plumbing was very quick to diagnose it. The tech looked at it and there was a piece that was broken off. Instead of trying to just patch it, he said it would be best to replace it because it would happen again. He didn't have the exact same brand that I had, but he had a similar faucet and everything already in the truck. He was quick to complete all the work on the same day, in less than an hour and a half.

I’ve been with American Home Shield and I do my claims online. I usually go to my account and there is a request which is very clear. If it was for the AC, it’s either upstairs, downstairs and what kind of problem. Then, they would assign the contractor in the neighborhood. They will contact me, tell me when they are on their way and fix the timing. Then, they would come and fix it. The contractors who came out were on time, nice, very professional and helpful. I was 100% satisfied.

I’ve been filing claims through the website. It seems easier and quicker because as soon as I submit, we get somebody assigned within minutes, which is really neat. We had to replace our refrigerator a few months back. The kid that came out, CJ, was superb and the company itself is really good from their reputation locally. CJ came out and did my refrigerator. And now, the dryer. We took the replacement option and we got a new one. I hope I get them every time. Home Shield is worth having and I love them.

The refrigerator was making funny noises and there was a little water on the floor. So, I called American Home Shield. I went online and the contractor showed up. The refrigerator wasn’t working like it should and he fixed the problem. It was fairly minor and we wanted it done. They did an excellent job.

Years ago, I had problems with my well which wasn't pulling water out of the ground. When I called Home Shield, they told me it would be six or seven days before we could get help. I told them that my mom is 90 years old and she can't go seven days without water. Still, they said that's how long it would be. I told AHS not to worry about it then called some well people that I know other people use in our area. Those guys were at our place in two hours.

Their website is a little tougher for me than it would be for somebody who is tech savvy, but I got through -- I'm in my 60s. The eyes of my oven weren’t heating up to proper temperatures, and the oven was not baking all the way through. I put buns in there, and half of it would get cooked and half of it would not. The contractor from Carolina Appliance had come out about three different times for us already, and the most recent one was for this issue. He was cool, and I love him. I was going to call American Home Shield back, however, because one of the eyes in the back is not heating up. When you put it on high, it is on low. Then, we turned it to the opposite side, thinking it was backwards, but it still does not heat up to high.

Sam’s Garage was on time and they had the repair done in 10 minutes or less. Everything went well. About four months ago though, we had an issue with the garage door, and it was the spring. We’ve always had the extended policy that covers everything, so I called for me the appointment and they said it was covered. Sam’s Garage came out that time as well and they had to call to make sure it was covered on their end, and they said it wasn’t.

AHS's website is great and easy. It told me when to expect the contractor to call. Then I got the email that they had confirmed with Suffolk Appliance when they would contact me. Suffolk Appliance called me on the day AHS said they would, but they called towards the end of the day at around 5:00. I missed the call and then they were gone. I called them back the first thing the next morning, and they had someone out by Thursday.

I sent in a claim online and their website was good. They gave me e-mails and once I registered online, there was pretty good communication as far as where the claim was going. I had some problems with my filter so the guy from Cool Pools came out and checked it out. He helped me figure out what was the issue. He was a great guy. He was very professional and he had enough knowledge to figure out what was going on and he addressed it right away. Everything’s been really good functioning. I had another claim that went in for a plumbing issue. I had to get a second opinion for that one. The second opinion finally found what the issue was and they’re addressing it right now. But it was a situation where I had to fight for that second opinion versus AHS providing the service that I’m in contract with.

I've been with Home Shield for ten months. I’m still with them because they were right on time and it worked out good. AM PM Plumbing came out for the garbage disposal. The tech had everything he needed and replaced it right there. Read what Home Shield covers and get the coverage you need. If you don’t get what you need, then they won’t fix it.

I’ve been with American Home Shield for years but I’ve had some issues, and it seems like when it rains, it pours. It has been more frustrating in the past years. I don't use them very often but when I do, there were some issues that did come along. I paid monthly, on time, I’ve done this for years and I pay the service fee. When there’s an issue and you wanted to talk to a supervisor about anything, because the agent is not that informed, you can’t get past the first layer, and that was really frustrating. There was an instance where I was able to get past that and it worked beautifully as a result of being able to do that.

My refrigerator wasn’t cooling. Cal Valley Appliance had to check the electrical part of it and the tech was able to figure it out and just ordered the part to replace the one that he had to replace. And then they checked with me and emailed me to let me know when the part was going to come in and when they were going to be able to come back and complete the service. That took 7 to 10 days. That wasn’t long. The tech followed all the COVID protocols. He was very professional and friendly, and excellent service.

Some of the appliances in our home are older but they're high-end commercial types. We're trying to get them repaired and back in working order. I've had to file the claim for the oven multiple times to try to get it resolved. This most recent with Elite, this guy was the most competent as far as the person was knowledgeable about the type of appliance that we have. I got a thing today that said that the work order was complete but from what the appliance repairman told me, American Home Shield was supposed to offer me something because they couldn't get the final pieces replaced. So I'm still waiting. But overall, we've been very pleased with American Home Shield and what they've done.

A pipe under my house had a big hole on it and it was leaking. Home Choice Services came out and I fell in love with the tech. He was really nice and he was fantastic. I’ve used them once for something else earlier in the year and they have really good technicians that they send. I was very happy. Home Shield is a fantastic product. I had no idea it was easy to use. I’m really happy with the company.

My recent American Home Shield claim was excellent but not the other times. I got another house, and the warranty says that they cover garage doors. I called and they said they don't cover that. The people who came out and checked the garage took one or two minutes to see what it needs to be done. After the tech said whatever needs to be done, he said, “Warranty doesn't cover this.” We paid just for the call $100 but it doesn't make sense. There are a few things like that garage and if it doesn't get covered, I'm wasting a lot of money. I’m not gonna need the warranty anymore.

I've been with AHS for two years now and it's good. I had my dishwasher replaced ‘cause it couldn’t be fixed. I just did it online. And if I have a problem, I just enter it online, and then they schedule somebody to come out, and it’s pretty easy. Everything was good when AZ Remodeling & Plumbing came out recently for a claim. It was for a toilet that didn’t stop running. So, they fixed it. The guy explained it to me twice and he was also very friendly.

The tech explained everything that was wrong with my appliance and how to prevent it that it shouldn’t happen again. He got it fixed quick. He was only here for about 30 minutes. He knew what he was doing. I've been with Home Shield for about three years now and recently, it seemed like the service had gotten faster. So that’s good. Submitting the claim has been pretty easy with the website. The service has been great.

We’ve used AHS several times and it has always been very simple and easy to navigate. You just set up the appointment, and then bam, you get a phone call from somebody. They then come and fix the issue. When the pump was broken in my washer, Sears was awesome. The guy came and replaced the pump in 20 minutes. Then he talked to me. I thought he was still working on the issue but he was done already. He was amazing.

My experience with American Home Shield over the past two years that I've had service with them has been good. Signing up online and submitting claims for repairs has been super easy. It was a little difficult the first time but after that, I had no problems. I've had their contractors work on my AC a few times. They have done my stovetop range, refrigerator ice maker, microwave and washing machine too. I keep the contract rolling as my house is about 90 years old. It's really a good fit for AHS's service. I'm happy with how things have gone with AHS. I recommend AHS especially for older homes.

It was my first time ever getting and using American Home Shield. Submitting a claim was pretty easy. I had Sewer Medic come and do my hot water heater and my garbage disposal. The hot water heater had rotten out and they came and fixed it. The gentleman was really good. They did what they had to do and left. I was impressed. However, I received a phone call saying that I needed to pay an out-of-pocket cost, and that was kinda shocking to me because I didn't even know as I didn't have the paperwork to let me know what was and was not covered. Now that I have the paperwork, I can see what's covered on there. If I have to have any other out-of-pocket expenses, at least I know what's going on.

It's very easy to submit claims. I do it online, and then someone comes out within a couple of days, which is fairly quick. Kelley Brothers recently had to check a breaker in the circuit panel. The tech was very good, quick, polite and professional. Everything is working.

My daughter’s room is the only one that just seemed to be so hot. My son’s room is next to hers but his seem to be very cool. So, when the guy came out, he said it was the way the ductwork was ran and the only way to resolve it is to either redo all the ductwork or to shut some of the other vents off to force the air to come through there, which was what he did. I had two of them in the living room that had a lot of air coming out. So, he closed one of them in the living room and it has been better. The guy put on little booties and he had his mask on the whole time. Plus, he had gloves on. He was very thorough. I submitted the claim online through an email claim to American Home Shield and it was so easy that I thought I forgot something or I have to do something but I didn't. Immediately, within 24 hours, I was contacted and the guy came in within the timeframe that I was given. It was flawless.

The air wasn't blowing cool upstairs. R Harris A/C & Heating came out and we didn't want anybody in the house with the COVID stuff going on. They did everything from outside and they did a great job. Previously, we had issues with the water heater people that AHS was using. The vendor was sloppy, lazy, and did not fix the problem. Then, it created more problems down the line. But AHS resolved the issue. They listened so I appreciated that. We had to pay a decent amount of money 'cause we had to pay for multiple entries. But they, at least, noted in our account that we didn't wanna use those people in the future. I would keep their services.

I've had American Home Shield for eight years and everything is good. They call and they set up things right away. Something broke on the heater and the technician from Rosenthal did a good job on it. He knew exactly what it was and went right to it. He was in and out for a few minutes. With the last claim that I had, the guy said that the security could be fixed but he moved something around up there but he said that they wouldn't fix stuff outside.

We just renewed with AHS last week and I'm kind of fighting that decision. We had three service calls in the same week and none have been resolved. We had a locksmith come out to rekey the doors, but the old keys still open the doors. We also had somebody come out for the dishwasher. I called in and tried to get a second opinion on the dishwasher but that has been more than five days ago and the dishwasher's still busted. It has been busted for almost two weeks and after two weeks, I have to place a new call. The garage is working intermittently. They should just replace the unit when it’s problematic, not just spray a little WD-40 on it. I spent a total of two hours on the phone with AHS, trying to get more people out here but it just hasn't gone well. If they really cared about service, they would take care of the issues. However, some of the people working in their call center couldn't possibly care less.

Submitting claims to AHS has been easy. We submitted one for our sump pump and their contractor On Time Plumbing & Heating came out in a few days. The tech did a great job.

My previous tenants left and the pool was green and it was clogged. I called for service in August. Roccas Pool Service came and fixed everything. They said everything works well. Now, the current tenant said the heater is not working. The pool guy was sick at the moment so they didn't know if they're doing something wrong. So I sent my pool guy and he said the pool was not working. So Roccas Pool didn't fix it or they broke it.

My appliance wasn’t draining. I went online and filed the claim. Sears contacted us and let us know that they were gonna be coming out. The quality of work the tech did was great. They had to come back out again once the parts were delivered. Now I don’t have to wash my dishes by hand. The whole experience was very good.

The garage door is damaged. The motor works but it won’t go all the way up. When the contractor came out, they told my dad that it was bent in the center of it and that was damaged right there. That's why it won’t go up. According to them, here’s two latches on there that are not supposed to be there. They said they could fix it. The tech quoted my dad some prices and he said he didn’t think it would be covered under dad’s home warranty. So I told my dad to let them know we will call them if we decide to go with them. We will shop around first. So the garage door is still not fixed. But overall, my dad likes American Home Shield. We already recommended them to two family members.

The dishwasher had a hole in the bottom of it and Residential Maintenance Solutions came out and replaced it. They took care of everything. The whole process took about two weeks. There were three companies involved. It was confusing. The original people had come out, evaluated it and said it couldn't be repaired. So then, they reported that back to AHS and then somebody reached out and said that they would get a replacement.

AHS was included as part of my purchase of a vacation home and I've been really happy with it so far. Early on, I called in to have some locks changed. I wasn’t really familiar with the process and that ended up never happening. I paid the $75 but I never connected with the ultimate contractor. Once AHS figured that out, they refunded the $75. That was my fault, but they were really good to deal with even in that situation. A couple of weeks ago, a plumbing company came out to replace a water heater. Then a couple of days ago, I had another issue that came up and I did another claim. They got assigned that claim too, so I've been in touch with them again. They have been great.

Although I've heard a lot of negative things about home warranties, I always tell people AHS is a good company. When I submit claims, I get texts all along so I'm not worried about anything too much. Recently, the lights weren't working. I put in a claim and the tech who came was very professional and knowledgeable. He did a great job and he explained everything. I had some other electrical work I'd like done and I told him I would use his company as well. They're that good.

SDL Plumbing came out and fixed what was wrong. They also took precaution against coronavirus.

My InSinkErator garbage disposal leaked underneath my sink, only when in use. I submitted my claim online. I received the confirmation email that it was received and I would be contacted within 24 hours unless it was on a weekend and then that Monday morning. I was then contacted on Monday morning. Tim Rausch Plumbing was wonderful. Two Tims came - dad and son. They found out it wasn't drain leak - it was the InSinkErator itself. So, they replaced it.

I like that American Home Shield is responsive and I like how fast they get the people out there. Most of the contractors sent to me had been good and very nice. The guy from A & M Plumbing was fast. He got everything done and everything was fixed. American Home Shield has very nice people to talk to as well. They’re very courteous and helpful.

American Home Shield has been there for me when I needed them. So far, so good. I called them for a broken dishwasher. The valve malfunctioned. They sent out Moonstar Appliance and they were fantastic. A tech came out the same day and he was very professional. He needed to order in a part so he couldn't fix the dishwasher that very day, but he came back within four to five days and he fixed it. Everything's fine now.

Updated on 05/20/2020: I wrote a review about American Home Shield on the 5/06 regarding our A/C Unit. I was very dissatisfied with AHS not fixing the unit that was put in end of summer 2018. So I wrote a review. A Mr. Scott ** contacted me and was willing to solve the problem. He told me that they would fix the A/C and cover the cost. At that point, I was very satisfied. That was a Monday. Wednesday I decided to call the company, that is supposed to repair the unit and they didn’t know anything about it.

I spent an hour and half on phone and on hold trying to get an issue resolved about a contractor. I have been without hot water for 2 mornings. Customer Service cancelled the request and started another in queue to find me someone to fix my issues. I asked about staying in a hotel and being reimbursed until its resolved. I got hung up on twice, once because of AHS faulty line. Rather than call me right back, I had to call in 3 times and be on hold for 45 minutes. If the call drops, call the client back, because there is a wait time of 20 minutes. Issue still not resolved. Explained I was an essential worker being taken away from my work for hour and a half. Asked for supervisor who could possibly answer my questions and at this point the calls mysteriously dropped. I am beyond frustrated with this overall experience and I have been a customer for probably 10 years or more owning several homes.

I had to call them to replace thermostat which has gone bad. I had a nice one with automatic programming feature. They charge me 75$ and replace with an poor quality thermostat which is worth 15$s in Walmart. I could have as well fixed calling an handyman. Never recommend them for any future warranty.

The air condition was not working and Cote's Mechanical did a temporary fix. Then, they went and brought back a motherboard or some sort of thing that was messed up and it is fixed. It was timely.

American Home Shield is great and we're very happy we have it. It comes in really handy for us. We've been renewing it for the last four years and we've recommended them to other people too. We have two issues going on right now. One is the sink and one is our freezer. I was notified for the sink part, but not the freezer part. My husband was. We were surprised that I was getting text messages for one service then my husband was getting messages from another, for the different service. It was the service provider who was texting us and we were wondering why they were communicating with me when my husband put in the claim for the sink. Maybe I put in a claim at one point, a few years ago, and it was that vendor that remembered who I was.

So far, AHS has been great. Their claims process is easy. You just call them and they send somebody for one flat fee. When something went on with one of the breakers in our circuit lock, the contractor came the next day.

We've been living in this condo (it's more like a townhome) going on two years and American Home Shield has been great. When we first got here, there were some AC problems and it's not great to have AC problems in Florida. I called, and the people that came out were phenomenal. Recently, my dryer ran, but it did not heat up. I called American Home Shield, spoke with a live person and they were quite helpful. They told me that the service would be on a Monday. Cooper Appliances & Repair came out to work on my dryer and they were great.

I like the versatility of submitting a claim with AHS. It’s according to the urgency of the matter, and you just wanna feel comfortable talking with somebody. And sometimes, you just can’t wait on for a while and just go online. The call is not bad. But if the call is going to be held up for a while, then they may need to just get to the online service. But if we have a problem, we feel confident that they’ll answer the call and they’ll come out. Recently, we had a leak in the bathtub faucet. Hers & His Plumbing came out. At first, when they came out to fix it, they didn’t get it fixed. It started leaking in a couple of days. So, they came back out to check it again.

It was amazing when Budget Appliance came out. Our oven was not working correctly, and they troubleshot it, ordered parts, and replaced it. It was all done within a week. So, was very satisfied with that. The techs were very cordial and polite. We've bee covered by American Home Shield since 2015 and we like the ease of things because I can just pick up the phone if I have an issue, and they are on top of it. When we first moved into our home, when we first bought it, we had an issue with our water heater. They came out and replaced it. We have used them twice and both times were amazing. My wife is in real estate and she always recommends them, too. Whenever she has a buyer, she always recommends getting the home warranty through them.

My recent claim with AHS went great. The guy came out and did a wonderful job. He was very helpful, knowledgeable and then gave us tips in the future to help to prevent that from happening again. For the most part, the contractors that AHS sent have been great.

Last year I tried getting ahold of American Home Shield as soon as they tried double-charging me, and I couldn't. It would be an advantage for the customer to be able to talk to somebody to get on the problem right away. Just recently I was very happy with Sub Zero Mechanical. They're very professional. I called on Friday night. They were here on Saturday to check everything out, and then they came back on Thursday and installed what was needed. They put a whole new A-frame upstairs in my attic on the furnace. Having a home warranty is pretty important unless you have a lot of money to pay for expenses. The money I paid for this last repair, it’s over $700 with the $125 for American Home Shield. That was quite a bit out of my pocket, being a retiree and on a fixed income, but we handled it.

My recent claim with AHS was great. Pamela’s Plumbing came and did exactly what I told them to do. They were respectful, helpful and professional. However, AHS needs to get somebody on the phone that I can speak with that speaks English well. But they send people that are professional and courteous that know how to respect your home and they do come out and fix the work. That’s the biggest thing.

I had a leak in my toilet. I filed a claim and the contractor came fairly quickly. He was really good, very thorough and knowledgeable. I enjoyed him. Things have been going good since and I'm not seeing any issues. I'm happy and satisfied with AHS.

I've had no difficulty submitting my claims to AHS. Everything is seamless and everyone has been very courteous. Wind Bender previously came by and noticed that our kitchen faucet was old and needed to be replaced. There was also something was leaking in the basement. They were very courteous, quick, and took care of everything. It was perfect. I've had about two other claims in the past and got the locks changed. My experience has been the same for both of them. If other homeowners are considering a warranty, I would definitely recommend AHS based on my experience.

I had a leak in my master bedroom closet. The guys came out and did a bisection of the area but they did it neatly. They're probably one of the best plumbing teams that ever came my house before. If I could give them 20 stars, I would.

I prefer doing claims online. It’s quick. However, American Home Shield is slow to process the deductible. They had Professional Appliance come out for my claim and they were good, but the $125 fee didn't go through for a couple of days. Still, I read reviews and AHS appeared to be the better one.

I purchased my home a year ago and I just renewed my policy with AHS. In the past, when I've purchased homes, I always request that the seller provide AHS warranty and I'll definitely use it this year for this home so I renewed. The repairmen provided really good service and identified the issue and fixed it. And they arrived on time, they complied with COVID-19 guidelines.

With AHS, I normally submit my claims online and the process I go through is easy. I had a recent claim when their contractor, Refrigerator Appliance came out to do service and that went fine.

Aqua Clear had excellent professionalism. Their tech showed up on time and he was a good communicator. As soon as he looked at the garbage disposal, he said that it was too old. He explained that it was not fixable and there was nothing he could do about it. He was great. I don't always figure everything out and I kinda need that little guidance when it comes to things. I had a lot of questions and he was absolutely terrific and very patient.

It's really important to have a home warranty. I have two houses and I have American Home Shield on both. I've been extremely happy, but sometimes, when I call, I get people that the English isn't very good, so that's difficult. They don't understand sometimes. Other than that, everything is fine. They recently sent At Your Service Appliance Repair and the guy took care of the problem. He was professional, fast and on time.

Integrity Air Conditioning did a very good job, so we’re back in a habitable home now. It was 85 degrees. But the only thing, and that’s not their fault, it took almost two weeks to get the coil from Trane. I don’t know where they shipped it from. We got through it all right, but it was not fun. Integrity Air were very professional, though. They identified the problem right away, which my regular service did not. They identified something entirely different. I've used American Home Shield once or twice and it’s fine. Submitting a claim was very simple. They send the people in right away, and I have no problems with that. They could reduce the rate a little bit, though.

When I submit a claim to AHS, I do it online and I get a phone call from the people usually the next day. Recently I submitted a claim because the AC wasn’t coming on at all. And come to find out I got one of those smart thermostats from my security company, and it wasn’t working right. So, the contractor replaced it and it’s been working ever since. He was very knowledgeable. The first time that they came out, nobody knew what was wrong. But the last guy that came out found it right away. I’m very happy with the service of AHS. I tell everybody it’s a good thing. AHS has saved me money. Even though it’s a newer house and I wasn’t expecting a bunch of things to be broken, I’ve still had to use it several times.

Price Right Plumbing came out to check a faucet that was not distributing hot water. It provided water everywhere else to the house but for whatever reason, it did not for the shower. This happened last Thursday. My tenant was there at the house and she explained to me what happened. I've owned the home for 12 years and I never experienced anything like that. We haven't had any major renovation that would mess around waterlines.

Claims submission has been super simple. I just go online and put in what's going on. Within 24 hours, somebody's calling me and then, 24 hours from then, they're out to repair it. When my fan stopped working, North Coast Group Electric came out. I thought the switch was maybe blown. The fan started going crazy. But it's on a remote and that’s what they had to replace. But nothing has had to be done right away like some kind of emergency case like a broken pipe that would need to be fixed right then. I'm not sure how that one works if that happens. I haven't seen anything that shows me like an emergency service on the website. But that's probably the only thing. That aside, our experience with the service has been really easy.

My first claim was for my refrigerator's ice maker. However, they’re still ordering parts. I’ve been waiting for the parts for over a month and it has been a little frustrating. But I understand the situation we’re in so I don’t think it’s necessarily the contractor’s fault. My second claim is for the AC. Complete Air Mechanical was very professional and on time. They came, assessed the problem, and took care of the problem. I would use them again in the future.

Ace Plumbing replaced my garbage disposal for me. It went out. The service guy showed up the first time and looked at it and said, “You know what, this is a ¾-horsepower engine, so we have to order a special one for you. We can’t go with the standard one off the truck at ½-horsepower. And we’ll contact you.” They called me back a few days later and said, “Okay. We have one coming in and we’ll be over on Monday to install it.” They came over the afternoon and installed it.

The AC unit had loose wires and the thermostat was set wrong. The guy from Ice Man Cooling and Heating was professional and on time. He seemed to know what he was doing and took him half an hour to resolve it. He was very good.

Someone referred American Home Shield to me. Their contractors were great. Communication was great as well. Stockdale came out last week and they were very quick and straight to the problem. It took the servicemen about 20 minutes to get the problem fixed, so it was great.

The oven wouldn’t turn on. The technician came in and he saw that we had a serious problem. He checked all the knobs that we were expressing to him that sometimes it won't come on. Then about half an hour later I turned it on and then we were having other problems with it. He checked out everything and said there’s nothing that we can really do so he is looking into having a replacement. AHS sent everything to us for me to choose from within the price range of the one that I had. Within a week’s time I got a new one. The people that came in were very professional. They knew what they were doing.

My condenser for my Carrier air condition unit was making some very loud, odd noises. I went online first, and then, I made a call and placed a claim. Three days later, I had a technician. It was fairly easy. The technician, Richard, came out, did some testing and realized that the capacitor on the condenser failed and was not putting out the right voltages so he replaced it. We turned it back on and it worked. I’m in Tucson, Arizona. We were hitting 100 at that point. I was happier than a clam. I like it so much at this point that I’m going to have Crispy Air do my maintenance instead of Chas Roberts. Also, I would recommend American Home Shield because of the value, the ease of placing a claim, and their quickness to respond was exceptional.

We had three dead outlets one time. I was working in my backyard with a power tool and I couldn't get electricity to it after a while. Submitting a claim to AHS was simple. They sent State Electric Company to do service at my place. With the way my house is wired, there is a GFI switch from the sprinkler system. Once the tech flipped that switch, all the power returned. The tech also checked a few things to let us know where we were. Everything went fine.

South Placer Heating worked on our AC. They were good and everything went fine. We also had a claim with our water heater and the tech had to come back three times. It was a little frustrating at first but eventually, it got fixed. With AHS we get somebody out pretty quickly.

The ice dispenser was not working properly and it was causing a frost buildup all over the refrigerator. I called Home Shield and everything was good with their rep. Beyer Appliance Service came out and the tech had a mask and booties on. He was very careful and he did a very thorough job. But I had a garbage disposal claim and the replacement wasn’t as good as what I had. I’ve been told that there is one other company that I could try that replaces with the same quality that they take out. I am kind of weighing that, going forward.

Never owning a home before, we know a homeowner's rule is things are going to break. Things are going to go wrong. So, we wanted to make sure that at least we had a bit of coverage in that regard. Our kitchen sink was leaking. I couldn’t figure out from where. It was flooding under the sink pretty bad. It turned it was coming from the extension hose, like when you pulled the nozzle out if you need a little extra slack, and it was just running right down into there. J & A Plumbing and Rooter's tech tried to find the replacement tube that connects the faucet to the line, but he was unable to, and then he had to replace the whole faucet.

My hot water tank wasn't producing hot water. Doing claims with American Home Shield is relatively easy, but that one was a little bit of a challenge. I didn't discover until Friday evening that the water was out. AHS issued a repair person. They said, "You know, they'll be getting in contact with you or you can contact them." I looked and it was for me to contact them. It was Friday at 4:00 and their office is from Monday through Friday 9:00 AM to 4:00 PM. So, I wanted someone else who is open on the weekend.

AHS handled my claim well. They were very prompt in getting contractors out to fix the problem, which I appreciate. The contractor came in, fixed the problem really quickly, cleaned up, and headed on out. They only did everything they needed to do.

Whenever we need service, AHS is good. They make arrangements and come. Whenever they have to refer me to someone, it has been easy. But whenever they have to come up with a replacement part, it takes forever. We've had two instances in which the appliances were old. The oven was one and then, we had a cooktop. When they don’t have the parts, it takes forever. We called and they forgot the date. It also seemed like we had to tell the story from zero to the last conversation to everyone. Nobody knew what the other guy was doing. But otherwise, it has been okay. My Tech was good. They installed the oven and it has been working fine.

Recently the washing machine would not go through its cycles. It would start but it wouldn’t go through the next. I submitted the claim online, and they got back with me. Sears came out and looked at everything. The contractor told me what was wrong and it was going to be another 10 to 15 days before the parts would come in.

I had a claim for the AC unit and they charged for Freon for it. As soon as they put Freon in it, the AC was pretty much immediately cool. But about five days later, the AC unit no longer cooled. So I went online and started another service request for a follow up. I got an email on that second request saying that the company will reach out to me. I didn’t hear from them for about two days. I signed back in to AHS portal and it said that I have to call the AC repair company. So I called them, left a voicemail, and they called me later that night. They’re supposed to reach out to my tenant to go back on site to figure out what’s going on.

American Home Shield's contractor, Arctic Cooling Pros came and replaced my coil up in the attic. A week after that, I heard it stop. They came out again and found that a wire had come loose and it shorted out something. They fixed that problem in about 10 minutes and everything has been good since then. AHS took care of my problems. For my claim, they referred me to Arctic Cooling Pros with a choice among several companies I could have picked. Artic Cooling Pros was terrific. They got us fixed up and back in line.

Hospitality Heating and Air did well. It’s just they had to come out three times. They found a board outside that was shorted out, so the technician replaced that board. Everything worked well. And then, the next time he came, he said, “there was a board inside that was shorting out the outside board,” so he replaced the inside board. And it went fine for about three days. And then, it stopped ticking in. I called them back and they sent somebody else out to put a new set of eyes on it. And it seemed that a fuse that was on the brand new board that they put on the upstairs went out. So, he had to replace a fuse. All he could figure was that the fuse that came from the factory was weak. He replaced the fuse and it’s been working fine. They didn't charge me the second and third time. So, that was good. That’s what they were supposed to do ‘cause it’s less than 30 days. That’s the agreement. We’re happy so far.

We needed to put the air conditioner, and when we did, the one of the first floor did not work. Only the one on the top was working. When the guy from A & R Complete Service came, he said, “Oh, it's just this cable.” He was here for 15 minutes, and he did well. Having a home warranty is good. American Home Shield responds quickly.

Ray's Heating and Air did some work, and they were awesome and very courteous. They're good people. There was an issue that it was replaced and it definitely improved my day to day. They did a great job. If you're purchasing a house and had a home warranty to go with, it would be good to go with American Home Shield. They've been great so far and I'm very satisfied.

There was one small part on the AC that the tech from Piedmont Mechanical thought should be replaced. He took care of it quickly and he was really good. It was done in an hour.

Rapp’s Heating, the contractor, came right away and did some work in the bathroom. The technician was very professional. Since then, things have been going great.

My water heater died and it leaked over my garage. Plumbing Repairs ASAP, American Home Shield's contractor, was sent to do service. They fixed my problem.

Emerald Appliance came out for our dishwasher and our oven back in February and they were very good. The dishwasher has been an ongoing thing, though everyone tells me that it is in very good shape. It's doing what it's supposed to, with the exception of some soap crystals still being on there. I'm the opposite of handy and I can only go off of what everyone else tells me. But of the different vendors who have been out to our house, Emerald had the most thorough follow up, which I was impressed with. The tech called me back a couple of times and asked about the appliances. And he even emailed me some of the very low-level basic maintenance that we could do with the dishwasher because that's been the problem unit. I thought that was very nice of them.

The washer was not spinning and the clothes were left really wet in the machine. I called American Home Shield and they took my info. Then they called me back and set up a service date. A guy from Sears came out and checked it. He was good. He just came and did what he had to do. He said that the machine had a lot of issues and AHS probably wouldn't fix it. They would just give me a settlement. They sent an email that I was able to pick from some various machines that they had. If I did not like that specific machine or the cubic feet or anything like that, they would give me a comparable price. I researched some of the selection they gave me and then I just went to an area store and I got one there. Now, I have a new washer and they're supposed to send me a reimbursement check.

The seal along the toilet was broken. I called Home Shield and I filed a claim through a prompt system. And then, CNJ Services called and told me they would be here Monday, between 10:00, 1:00. They did fine. The toilet didn’t leak anymore.

The claims that I’m interested in are the two that have not been dealt with. Weatherwise did their job, and I filled out the form and sent it back to American Home Shield. It’s the refrigerator and the toilet that haven’t been taken care of. The refrigerator has no ice, no water, and all the temperature gauges are not working. I paid $75 twice to have somebody come out. It’s 150 bucks right there. The tech came out and fixed the icemaker because it wasn’t working. And then two weeks later, it stopped working and the water stopped running. And when you open the refrigerator door that shows you all the temperatures that should be in the freezer and the cooler, they’re not lighting up. It’s a $3,000 refrigerator. I haven’t heard anything about it.

While I've been making masks for first responders and my husband was watching TV, he asked if my iron was making noise and I said no. So, we started searching for the noise. We realized that it was coming from the outside and that the AC unit was making a screeching sound. I was in Las Vegas and it was two days before the triple-digit weather hit, so I put in a request for a service with AHS. I needed to get it fixed before it was 100 degrees and we were stuck in the house with five kids. Nothing is worse than five kids and hot in the house.

Hopwood Electric came out and it was great. Initially, I called American Home Shield and they scheduled something. They let me know who was going to be taking care of the problem then Hopwood called me. They gave me the first available appointment and showed up within a couple of days. We told them what happened. They went to the panel, located the problem and replaced the part that was causing the problem. They were here for a very short period of time and the issue was taken care of quickly and efficiently. It was perfect.

The little round circle on the sink drain kinda separated so I called the insurance and I spoke with a live person. The tech who came out seemed very knowledgeable. He did the work right away and he finished up. The sink is functioning fine since then. Today, the contractor came over because the freezer went out. But it took somebody weeks before they could come in. I lost a lot of stuff in the freezer because they all got defrosted overnight. The refrigerator wasn’t working at the same time. Luckily we had another refrigerator in the garage that we have to put the stuff in. AHS said they have 24/7 service, but it was not 24/7. When I called the appliance company that they sent in, they weren’t gonna do work. So I would like the service to be quicker in case in an emergency like this happen.

With American Home Shield, I can call them and get somebody out. Majestic Custom Heating and Air was great. My furnace wouldn’t shut off and their tech connected something that was in there. Everything’s working great and I’m very happy. I would recommend him the tech to anybody. However, it’s getting a little expensive with AHS. I’ve been thinking about canceling. I gotta pay 50 bucks a month and I’ve had them out to my house twice in two years. I don’t know if it’s worth it for me to have it. Most of my appliances are brand new so I’m just debating on whether to keep them or not. I might have a problem the minute I cancel.

The company that AHS called came out and fixed the leak in the shower. But they said it was gonna be $197 that wasn’t covered by American Home Shield. My wife got the phone call and I just asked her to tell them to go ahead and do it. Then about three days later, that same company called me back and said that they were reimbursing me the 197 because American Home Shield did cover it. I got the reimbursement back in about three days. Also, when the contractors fixed the leak, they cut a hole in the Sheetrock. I got an email from American Home Shield that said that they were gonna settle it by not having anybody fix the hole. They were just gonna give me $120 to go find somebody else to fix it.

The dishwasher didn’t work. After I first made the contact to American Home Shield, then there was a contractor assigned, and then I got a note saying that I'd be contacted within 24 hours. Dan’s Superior Service came out. The service was great and very timely.

I'm a Realtor and keep up with the home warranties, and I heard that AHS was really good. They are very quick and professional. I have two refrigerated units, and one of them wasn't blowing enough cold air. It took about a day or two for the tech to come out, which wasn't too bad. He was wonderful and explained everything. He said that it just needed some Freon. He put it in and so far, so good. He said to give him a callback if he needs to come back.

I love American Home Shield. I called the AC in when it wasn’t getting that cold. I talked to a live person and she was good. They sent World Class the order and they are the best. James came out and he is so sweet and nice. I love him. I told him when I get my new air condition put in, I want them to put it in. He always comes. Every time he came out here, did something and left, it worked good.

I had an electrical problem and the technician from Ideal Services came out. He did a really good job. He found the root of the problem, fixed it within about 10 to 15 minutes, and he was out. Overall, I like American Home Shield.

My experience with American Home Shield has been painless. I contacted them and told them that I wanted to get the house rekeyed. They said I would hear from the contractor within a certain amount of days, and then they would schedule it. I heard from them within a certain amount of time, and they scheduled that. CountrySide Lock and Key came out and changed the keys. They were great.

I'd rather talk to Home Shield when submitting claims. It's hard to deal if I have to get on the computer. My hand shakes from taking chemo. I can't do the keys and get that right. But it's hard to contact them. I’ve been with them for 15 years and they went down. Other than that, I’m satisfied with them. I had an electrical issue and the tech from MM Electrical came in and assessed the problem. He told me he would be back in two weeks, but he called and said he would be back the next day. And came back and fixed it. He did a great job and I’d recommend him to anybody.

Tech Contracting and Maintenance came out for my recent claim to AHS regarding my plumbing issue. The tech crew was very professional, took the old heater out. They knew what they were doing and I was perfectly satisfied. AHS has a nice, streamlined system when I submit a claim. It’s easier to make than a doctor’s appointment, that’s for sure.

Everything went very well with my most recent claim. The tech was very good. I’ve been fairly satisfied with AHS for 12 years.

The AC went out upstairs and the tech from A & R Complete Service had to put a part on one of the units. He was able to fix it that night, 8 o'clock. He was really good. On the other hand I had a rental house as an investment property and I sold it and I had literally just paid the renewal seven days or eight days prior to me canceling it and American Home Shield wouldn’t give me a refund, even prorated on the payments that I had made.

Coffey Plumbing came out to check out my water heater. It wasn't giving us hot water. And the water that was coming was brown. They were excellent. They switched out the heating element, top and bottom. The top one was rusted and broken. Everything's been perfect since then. AHS is a great company as well. It's worth the money.

I have had American Home Shield since the past 15 years. We live in a two level home and have central air conditioning. The air conditioning on the first level was not working so we reported to American home shield on April 24, 2020. The technician only came in on April 29. He inspected the air conditioner and then went up in the attic to check the exhaust fan. The technician told that he needs permission from the insurance company to change the wire & he will let the insurance company know.

I had recently purchased a Home Warranty from AHS Fall of 2019. They have failed on their end to provide any type of replacement cost or reimbursement for repairs. Yet, they still charged me four (4) separate times for their HVAC contractor's system review--which never happened. Before this, they were extremely slow to process our request--even when we expressed that this is urgent due to the fact that we have a 4 month old baby and will not be able to take him to the hospital because of COVID 19.

Updated on 07/20/2020: 3rd contractor 4th visit in less than 90 days for same a/c repair. Cannot get company to respond, a/c unit has been out since the 6th, they are setting the appointment for Friday the 24th and they hope parts will be here by then. Service was on the 13th. Just paid for 340 worth of freon, then another call for a new switch, now needs a new compressor and 440 worth of more freon. They will not send same tech back out, so there is no warranty on the repair work done. I ask to speak with a supervisor, they tell me that is not possible. I am canceling every warranty we carry with them and using a new company that will at least talk to you.

I had problem with my air conditioner on a Saturday and when I called for them to send someone they told me their servicemen don’t work on weekends. I will have to wait until Monday without air conditioning in the month of August. I had to call someone else to fixed my air conditioner and pay them. I signed up with them around May and up to the time I canceled I still didn’t receive my contract from them I called them numerous times for it and they ignored me. They are the worst.

I have been a loyal customer for about 10 years, I have been disappointed with the handling of their claims several times, this last claim on our pool pump was the ultimate SLAP IN THE FACE, offering me a cash option to replace my pool pump with a settlement of $175 for a $987 replacement, I have now cancelled my policy as they obliviously have dropped their customer service, No one had returned my calls to discuss the situation.

My very first claim with Home Shield got denied. It was a garage door opener issue and it was denied based on the fact that they said there was some power surge that damaged some electrical components within the garage door opener. It was the original garage door opener that was in the house when I bought it. And I don't remember any power surge issues. I was disappointed that that was the outcome of the very first claim. Other than that, I've had two AC issues and both of them were addressed quickly. The most recent was when Grady's found an issue with the switch and the evaporator unit. They repaired it and it was a simple fix.

We've had Home Shield for 35 years and I'm satisfied with them. Submitting claims is normally pretty easy and the contractors they partner with have always been good. Air conditioning-wise, I've had A/C Rescue come out for four or five years. They're excellent, honest, and know what to do. I always ask for them. They're one of the top-rated contractors that American Home Shield has. Recently, the AC unit went out and I took the cash option deal. They paid some to the air conditioning company because they wouldn’t cover the whole thing and I had the whole unit replaced.

I’ve had AHS for a while now. It’s always easy for me to be able to go online and get the claim processed and not have to have too much delay. Recently, A-1 Quality Care came out for our AC. The guy seemed to know what he was doing. He got up there, checked it out, and he was able to tell me exactly what I assumed was going on. He verified that I was correct. The entire hose had broken off from the actual unit itself so it had to be replaced. It took a couple of hours ‘cause he still had to get the actual hose and cut it to size then install it.

My garbage disposal stopped working and I checked all the fuses and the electrical outlets. So I called Home Shield to have them come out and take a look at it. The contractor was able to resolve it within two minutes. The tech was very good. He was very courteous and well mannered. But when I had a call that I had tried to complete about eight months earlier, the contractor was really tardy. My sink faucet had broken and it needed to be replaced, and the tech guy wouldn't even do that. He filed the paperwork really, really late so I wound up having to call an outside plumber to replace my faucet. I had to pay much more money for it. Then they called about two weeks later asking if I still needed someone to come out and replace it. So that was way slow. But overall, I'll be with Home Shield for two years in August and I like the idea that my major appliances are covered in case something goes wrong with them.

I submitted a claim for the washer machine and the refrigerator at the same time, and Sears Appliance had to come back out for both of those. The first time they came to fix the washer machine, they said it was due to a clutch issue. But it wouldn’t run through the cycles. It turned out to be something else. So they came back and fixed that. Then with the refrigerator, the reason the refrigerator’s side was icing up was because the seal was broken. We had to catch that and say it needed to be replaced. I said, “I’ll bet it’ll stop icing up,” which it has, one the seal was replaced. Everything is good now and the tech were helpful. The experience with them was pretty good.

We've had American Home Shield for at least 10 years and we’ve gotten our money back on a few things that we have had done with them. It’s important to have a home warranty and it’s great as long as you can afford it. Their prices have gone up, but since we got it 10 years ago, our prices haven't. The service with them has been okay too. They’ve always been nice and polite anytime I've talked to someone as well. We recently had Cactus Garage Doors come out to fix the garage door and things went great. My husband was home at the time, so he dealt with them and the guy told him what was wrong and fixed it. My husband said it’s almost like brand-new now.

I was out of town in Hobbs, New Mexico but I was on the phone with the contractors that American Home Shield sent out. Everything went good and they kept me informed of what was going on. They called me back and said we had a blockage in the main sewer line, and they repaired it the same day. Everything is working great right now. It’s just basic service that AHS covers but it has been good so far.

Fast Response came for an AC claim and they were great. I submitted the claim on the website. That way it's faster to get it done. Sometimes, I like to talk to someone, but online was fine.

Our outdoor faucet had a crack in it. I submitted the request online and when it was time to chat, it said that there were so many people in the queue. Neal’s Plumbing was quick, professional and they got the job done. They installed a new pipe. They also let me know that they don’t do ceilings. That’s when American Home Shield will be in place to get somebody out to take care of that. The experience was a great, professional, to the point and there was no dilly-dally.

I would go in the shower in the morning and not five minutes later, the water would turn cold. The heater would say 90 and I would turn it on and off and then jack the temperature up to 125, which is what it usually is at. I would go downstairs and wait a few minutes. I would get some hot water and I can finish showering. But my kids wouldn’t come here because they can’t even take a shower. And it drives my wife crazy.

We moved into our house on March 28th and we found that the commode in the master bath rocked. We needed to have it seated properly so it didn’t rock. I went online and submit a service request with Home Shield and it was not a problem. Plumb & Order came out the next day, which was pretty quick and nice, and they took care of the problem in no time. It was great.

American Home Shield is good all the time. My parents have been customers for a long time as well. It's super easy to make a request and in a couple of days, someone comes out. Everybody is working so good. One time, Air-One Mechanical came to work on my air conditioner. It's the fourth one I've had and neither one sucked.

Hansen Mechanical was great. I put in a ticket with AHS and Hansen Mechanical had responded and set up an appointment within an hour. They were here right on time and had our issue fixed with one visit and it was done.

Our water heater wasn't working. I filed a claim online and they said they contractors would be here within two business days but they were there the next day. Hoosier did a fine job. They fixed the problem. We have hot water again.

Mountain Heating & Cooling came out and looked at my issue. A few weeks later, I called because I haven't heard from them. They sent a text but I don't check it that much. They came back and the tech said, "Okay, your Freon or whatever pressure's a little low. We can fill that up no problem. But you're leaking right here." He said, "This needs replaced because it's so old and it's leaking." They said they will replace a bunch of stuff and it turned out that it's so old that they couldn't get parts. So, they had to replace the whole unit.

My Aprilaire wasn’t working and so I called to file a claim. The technician called me right away and we set up the time that he was gonna come. When he came out, he was very nice, helpful, and mannerly. He didn’t just fix it, he explained to me about it. I liked all of the workmen although I’ve only had one that I didn’t care for. I liked the customer service aspect of it. AHS gets someone right to me like my problem’s taken care of and it works all really well. The only thing I didn’t like was when they raised my premium to a dollar. They didn’t notify me first then they just changed it, taking out. I have it put in my credit card ‘cause that’s how I like to have it done.

I had a refrigerator issue and AHS sent out their contractor Bill’s Appliance & Video to fix it. The techs came with the part needed and replaced the fan.

I had American Home Shield on one of my other homes and I had a bad experience but I decided to give it a go again. It’s been almost a year and it’s been fine thus far. Atlas Residential came out to work on my washing machine.

The realtor had the warranty worked into the contract for a year then the seller paid for it and we loved it. Recently, our disposal was powering on, but it wasn't spinning, then it just stopped. It wasn't working correctly and it wasn't fixed with any of the easy fixes, using the tool to turn it or resetting it. I used American Home Shield's website online to make a service request and it was user-friendly. It's great. It said the company would be contacting me then I got an email within a few hours. CNJ Services came and they had to replace the unit. It's working great now.

When my dryer was not heating, the contractor replaced a relay switch in the bath. However, the last time I called, I had two things on my order and the place that was called didn’t have both orders and I never got my leaky faucet fixed. The contractor said it wasn’t on there. After he left, I called AHS and they said it was there and that they would call me back. They kept promising me that they would call back and come back and do that, but they never did. That was in March when everybody was just hearing about the coronavirus, so I figured that was why they never called me back. But to date, they have never, ever finished that claim, which kinda upset my husband. AHS they should call after the job has been done to make sure that it was done right, instead of so much after the fact. Other than that, it’s very easy to file a claim and they come right away. I appreciate that.

East Coast Appliance came out and this particular claim went well. Because we were gonna be out of state for about three weeks, I told them to go ahead and close the claim out. But the technician had called me and said that he had the part. So I just need to call him and have him bring it out to me. That's on the microwave. He has fixed the washer.

One of the lights in the kitchen ceiling was out and the circuit breaker kicked off the kitchen and the garage door twice. The technician replaced the circuit breaker and apparently, there was a loose wire in the kitchen light in the ceiling. The one in the same line is out so I changed the light bulb. I think it has something to do with the wiring. The technician said to call within 60 days but I don't wanna get charged for another visit. They might try to charge me since it's another light. My husband had looked at it before and it's because something gets hot, the wiring gets hot. My husband was an architect. He knew all that. Although the guy was just as nice as he could be, I think, in general with home warranty companies, it seems like they're in a hurry. Although with this guy I felt that he took a lot of time. He answered my questions about something else that I was having problems with.

Everything is fine with American Home Shield. I have been with them for about 25 years. Recently we submitted a claim and the technician from Beacon Hill Electric did everything he was supposed to do. He was able to resolve it with one try.

With Home Shield, we had two techs from the same contractor and while one of them was super nice the other guy didn't wanna do anything. He said it wasn't his job to install or even unbox anything and just wanted to leave stuff at the door. All he did was run AHS down. We also had a hot water tank contractor who wanted to charge me to have my heater plumbed to the outside of our house. He said that the way it was hooked up to electricity was not up to code and he wanted to charge extra money to hook it up. I called another contractor myself and found that what he said was a lie. Still, I had to pay the first water tank contractor and AHS reimbursed me. Then, I had two electrical techs come over to make sure the installation was up to code and a licensed plumber came to install my hot water tank. I had to pay for that service out of pocket because the people that were sent by AHS were idiots.

When I purchased my other house, and when I sold my other house, I was given a one-year warranty. When the old one ran out, I started calling around, getting quotes and American Home Shield seemed to be the best one. It was with my old house and I stuck with them and transferred it to our current house. I've had them for 10 years over there, and a few years here.

The tech from Prime Plumbing was good and very professional. The two times that I used them, everything ran smoothly.