American Home Shield Reviews

I couldn’t get the water hot and when I submitted a claim online to American Home Shield, they told me who the contractor was but they didn’t tell me what service they provided. So, I just knew that as a plumbing service, they should be able to fix or change my hot water. The contractor was very friendly and knowledgeable. American Home Shield has done everything they can to make sure that I’m good to go as far as I was satisfied. If I didn’t have hot water to my bathtub, then I wouldn’t be able to take a bath. So, that would have been an issue.

I used to feel AHS was a good company, but not anymore. Have been a customer for years and never really needed service. From one-hour or longer hold times to speak to a representative (even at 3am since they're a 24 hour company), to the contractors that are sent, AHS has become horrible. Had minor plumbing issues - first plumber came out, spent 20 minutes 'reviewing' everything and told me nothing would be covered. Then I get a call from AHS saying all repairs are denied, but if I wanted this company to fix my issues, I could pay them $875 to do it. I disagreed and but was told I could get a 'second opinion'. So, AHS sent out another shady company - this tech told me different stories, offered repairs at an even higher price and said everything would be declined.

I love AHS. I have them for my tenants. It's very convenient and a lot of peace of mind. I don't have to lose my sleep or have chest pain when I get a call from them. I live in another town and it's not possible for me to catch up with those guys if there's a problem. I need it for two more units. There are four units in the building and I purchased AHS for two units, but if I can get a discount, I can buy it for another two years. When Air First Mechanical came out, the feedback that I got from the tenant is that their AC is working fine now. She's happy with the work and if she's happy, I'm happy.

I had some sinks that were backed up with some drains. I submitted a claim online to AHS because the phone systems were completely backed up. The contractor came out and fixed them. He did a great job. He was nice, professional and did the job quickly. He was in and out. It’s been great since then. Having AHS has been great so far.

The hose of our washing machine was defective, so I had water everywhere. The tech from Green's Appliance came out and fixed it. He had to order a part so it took a couple of days for the repair. I like the security that AHS is providing.

Our refrigerator wasn't cooling and the freezer was frosting over, and it's frost-free. I called American Home Shield and made the claim. Everything went as it was supposed to. Dale's came right away the next day and the service guy was very professional. Everything was satisfactory. American Home Shield is very professional and handles claims in a timely manner.

Pro Service was sent to service our dishwasher. It took them about 48 hours to come out after submitting the claim. Overall, I’ve been pretty satisfied with American Home Shield.

The techs from JW Heating and Air were very professional, on time and I'm very happy with their job. They contacted me within minutes after filing a claim with AHS. It was pretty efficient. I've been with AHS for a couple of years and I'm very happy with them and their service. I recommended them to my family too.

911 Locksmith Services came out to rekey our house. The people that came out were fine. However I’ve had another claim that is electrical and that got denied. This is our first home purchase, so this has not been a pleasant experience for us overall with American Home Shield. And more than likely, unless, the next couple claims where something happens turns around, I won’t be continuing with them. I’ve actively told people not to go with American Home Shield because of how awful it was. I had questions and every person told me a different thing and it has not been great at all.

AHS's contractor, Air Pro Master came and I got charged almost $500. Afterward, I came to find out that was way out of line. Their tech told me that our hot water heater wasn't working. Beforehand, I was already happy with the 10 seconds it took to get me hot water. However, there are laws that say how much contractors can charge insurance companies. The tech said I was way over it. I told him that I was not gonna replace the heater. When he was done with the repair, it was taking me over a minute to get hot water. Something wasn't right. That time, I was fortunate because I had told the tech to throw our unit into our garbage and I was able to get it back. Now I have a plumber coming to check it out. If this plumber is right and that I was overcharged, we will drop AHS. I’ve never cheated anybody, and I don’t wanna be cheated.

AHS ha much better coverage than the other company I was considering. They costed half the price too. I went with them and most recently, they sent Gaige Appliance Repair for a second call for a washing machine claim. The lock on the washing machine was causing an error and it wouldn't start. The tech was right on time and he found something that a previous company sent by AHS didn't replace. The tech said he didn't know why the previous company didn't replace what was needed when they previously came out and replaced the motherboard for the washing machine. Gaige Appliance was great.

When Brick Street Plumbing came out, I told them that water was running down my wall into my bathroom downstairs and that my two faucets were leaking. You turn them off but they weren't all the way off. The tech changed those two faucets and then for the water stuff, he tightened the bolt on the bottom of my toilet. When he tightened the bolt, he said, "Keep flushing it and let's see if any more water goes downstairs." I was flushing it and it didn't seem like any more water was running. So he said that that fixed it. But I told him that it didn't make sense that a bolt on the floor of the toilet would make the water stop flowing down the wall downstairs. He replied, "Well, you don't see any more water."

The oven would not turn on. It's a propane gas oven. My parents live at that address that we have covered. The gentleman was there for quite a while that day. He left and said it was fixed. That was on last Friday. Then, on Sunday, was the first time they went to try to turn the oven on to use it but it still wouldn't come on. So, Monday, I just got back on by internet, and put to do a recall that the oven still wouldn't come on and they let me know yesterday that they will come back tomorrow between 8:00 to 12:00. It was easy for me because I'm not computer-friendly. And I've been pleased so far because I have been able to go on and do it myself. So, if I can do it, it's easy.

When I called in, it took a very long time to talk to somebody because I didn't wanna get somebody out regarding the wrong service. There are two services for AC. I wanted to make sure I got the right one. That's the only reason why I hailed on the phone and not create a ticket online. AHS handled it well. The only problem I had was that the phone just kept on cutting in and out and it was really hard to understand the person on the other end. And I thought it was my phone at first, and then today, when I talked to him again, the same problem.

Metro Air Services came in and everything went well. They were prompt. They were able to complete the service, and my air is doing fine. The initial issue was it wouldn't shut off. Something was not connected in the unit itself. The tech fixed that. He cleaned it out. He changed out some filters, too. I've had American Home Shield for several years now. So far, it's been okay. Submitting a claim has been easy. Now, we're doing the touchless, where nobody's writing checks and giving credit cards, and it made it even easier.

American Home Shield was recommended by one of my Realtor's colleagues. They’ve been easy to work with and responsive to claims so we went with them. I wasn’t clear about the process during my first call. I asked how it would work if a replacement was needed and if I could purchase something that’s more expensive and pay the difference myself. Paying the $100 service fee was fine, but I didn’t wanna do that and have the contractors come and say that the unit had to be replaced. And then not being able to get what I really wanted and have to purchase that outside of the home warranty. I wanna know that process ahead of time. I don't wanna have a particular brand or model shoved at me. The ladies who helped me weren’t allowed to transfer me to the department that handles that but they were wonderful, very polite, and helpful.

I’ve always used AHS and I’ve been doing business with them forever. I requested them to come out and set a repair for the pump for my pool. They set it up with Watertight Pool. It was on the Memorial Day weekend and Watertight Pool said they’d be out around Wednesday. I’ve had them before and they have always done a fantastic job for me. Tyra, who works for Watertight Pool, is fantastic. She sends out the appointments and also a manager of 100 people. If I have 100 of her, I would never have to worry about my job. She was that good. The guy that came out was excellent. He did what he told me he needed to get done and it only took him about an hour or so. The repair saved me from having to put out more money on the water bill.

I had multiple complaints. One was that there was leaking coming from the ceiling. So I thought there was a pipe that had burst in the ceiling in the kitchen. And then there was something wrong with the knob on the toilet and with something in the shower. I submitted the claim online with AHS and they said that the contractor should contact me within 24 hours and the contractor did. Dave and Sons Plumbing fixed the issue with the shower and the toilet. But there was no pipe that burst in the kitchen. They said that it was something coming from the outside. I really couldn’t use my kitchen because I had to get the drywall tore out in there. A plastic paper had to be put up. So it’s really affecting me being able to use the kitchen. But other than that the other repair wasn’t as bad. Dave and Sons did a good job.

GEO Appliance came in to make a bunch of fixes related to the refrigerator. They did a pretty bang-up, solid job across the board and they were very professional throughout the process. The person that came out was professional and knowledgeable. He did the job efficiently. He did it in a very thoughtful and clear way. When he suggested that he could fix it, he did it in the time he said he would. So there were no surprises. He was clear and communicative. The refrigerator has been fixed fully and is working fine. Overall, I had a very positive and very easy experience in using American Home Shield.

AHS's claims process is pretty easy. All I gotta do is go online and put in what I'm trying to do. Then, AHS's contractors would call me within 24 hours and set an appointment. Most recently, I had their contractor H-Plumbing come out to change the food processor on my sink. The tech was very professional. He explained how my new appliance would work as well as some dos and don'ts with it. He took his time doing things right.

The refrigerator has been repaired multiple times. A tech changed the compressor and it lasted a day. Then, he came back out again and did something else. It lasted for two days. He came back out again, did something, and it lasted for a few days. Now, it's not working at all. A tech from TT&D came out and said it was beyond repair. The computer board inside is reading that the temperature is as it should be but the compressor's not coming on. He said he was gonna tell Home Shield that he suggests this unit be replaced. But Home Shield does not follow up in a timely fashion. They take a very long time. I should have had a replacement refrigerator by now. This has been a few weeks.

Everything went fine with my recent claim with AHS. The contractors repaired the garage door and they were fine. What I like about AHS is I’m able to schedule an appointment with a contractor without having to go through the Yellow Pages, without having to google or guess. I’m able to go directly to them to get a referral.

I had a little problem and a technician from GE Appliances came and he fixed it. He changed the timer. He was good and everything seems to be okay. It was a good thing we have American Home Shield. Submitting claims with them was not bad. The only thing is when you call, it takes them so much time to answer. I have to wait almost 10 minutes. If it is online, it's easier. But I'm not much familiar with them online.

We chose Home Shield because of the services that they provide, the rekey service and the annual air conditioning spring tune-up, and the reputation. That's the big thing. With submitting claims, I had some issues getting the air conditioning servicing scheduled because I was originally told they don't do that anymore and that was not part of my contract. I got several excuses and I had to go through several gyrations on that. Finally, somebody called me and she was able to go ahead and move past all that. Other than that, they communicate very well. They do a very good job of communicating with the customers and following up.

Our washer was leaking one time and one of AHS's contractors, Apply Fix Heating and Appliance came out to do service. The techs tightened a valve for us.

The washer wasn’t turning on. It wasn’t quite cycling through at all. The contractor came and they ordered a part but it didn’t fix the problem. The guy closed the ticket without completing the job. So AHS had to start everything over again. It was quite frustrating because I called AHS every day for two weeks until they were able to send out another person. I told them that the guy did close the case. But he didn’t close it. It was still open. Therefore, they couldn’t do anything else until the first company closed the ticket. It took me two weeks of calling and then talking to that person. We kinda had to go through the whole process again.

Last week, the temperature was pretty high and all the AC was blowing out was warm air so I called Home Shield and they sent someone out. They went up on the roof and said that there was a burnt motor in one of the things and that they couldn't handle it. So American Home Shield called Sub Cool. They came out on Sunday and they did a fantastic job. The tech got up there and did what he had to do in less than an hour. So I was very pleased. Submitting claims with Home Shield is so fast and easy. It's very convenient. This was the second time that I’ve used them since I’ve been in my home and they were very expedient. Everything was well done and very smooth.

I had a claim for the gas water heater. The pilot light would not stay on, which is a thermocouple. I contacted BlueTech Plumbing and I sent the tech serial numbers of the information for the water heater and pictures of what he needed to know. I was asleep during the service call, but everything was completed in one trip because he had the information to get the correct part. It went very smooth. BlueTech Plumbing communicated with me. The tech got me essentially the same day service and I was very pleased with them.

I call Home Shield when I submit claims and I let them know what’s going on. Usually, it’s up to a week before the contractors could come out. There was a horrible vendor a couple of years ago when I had service done on an AC unit. The guy threw some Freon on the unit and it eventually died. He should’ve known that it was on its way out anyway. He really messed it up and I didn’t find that out until after he was long gone and after the 30 days. Home Shield didn’t handle it and I had to buy a whole unit. The guy patched it up and said it was okay when really, it wasn’t okay and I got stuck with a bill. I wasn’t happy about that at all. Then, I had a plumbing issue where I thought we had a leaky pipe. United Air Temp came out and the tech tore out the wall and it was just a stain on the ceiling. I haven’t seen the repair on it, which won’t be till next week or the week after.

Home Shield's tech people are all consolidated in one area. It seems like a certain group has a monopoly on their service calls. They all come from 818 area code and they never have anything kind of near here. The only time it wasn't was when I requested a certain contractor who would probably closer to come out here to change my valve.

I had issues with my air conditioning not turning on. The tech came to check in to it and it was working. Then he told me to let him know if it turned off and he would come back. It did turn off as soon as he left and he came back right away and found that it was the fuse. He said that that was something that he could not do and that I had to call an electrician to come and do that part. Other than that, he was very informative. He said he would also help me by submitting that request to get someone right away to deal with the fuse issue that kept shutting off the air conditioner. So I went ahead and made a claim. But it looks like he made it for me as well so he was very kind to do that. Then within two days, I was able to get someone to come. It's something so simple and my air conditioner has been working really well since. Not being able to sleep is the worst feeling but it has worked out really good.

I’ve always had good luck with AHS. The water heater and the air conditioner sit side-by-side and I filed a claim for what I initially thought was my water heater. At first, AHS sent out a plumber. He diagnosed that the issue wasn’t the plumbing. It was the air conditioner. I then called AHS and they sent out an air conditioning person that fixed it right away. It was a very good experience.

One of AHS's contractors called Mr. Rooter Plumbing did great service for a problem with pipes. They let me know what was going on and gave me an estimate. Their tech did a great job.

At first, Home Shield said they were gonna send out Sears but they said it was gonna take two weeks. So I told them that they gotta find somebody else. They did and they found me this fellow from Appliance Plus. It worked out great. The tech did a great job. He diagnosed the problem immediately. He said it was gonna take about a week, and two days later, he was back with the part. So he overachieved and under deadline. This case was excellent. But I had a case about a month ago with an oven and it took a while. They finally replaced it but it took about four weeks chasing people. So that wasn’t so simple. They kept bouncing it from one department to another department. A customer shouldn’t be three weeks without an oven. But most of the time, Home Shield is excellent.

Our AC was leaking like it was raining off the coils and it was ‘cause the refrigerant was out. Submitting a claim for it with AHS was easy. I just did it online. It was really quick. Once I figured out where it was, it was really simple. I submitted it on Saturday, and they brought somebody out on Monday. The contractor that came saw part of the issue. He added the refrigerant. But then I had to call them back out to do a follow-up to where they came back out again because he didn’t clear the blockage that was in the pipes. It was still leaking, just from a different area. There were two different problems and the first guy fixed the refrigerant, which got everything working again. Then the other guy came out and fixed the actual leak that was coming from the pipes. I paid my $75, they came out, fixed it and fixed it again the second time for nothing. It was perfectly good with me. So far, so good.

The air conditioner was tripping the circuit breaker and when I flipped it back, it came on but it wasn't cooling. I went online and submitted the claim to American Home Shield. It said to call them if we didn't hear back from Seabreeze within 24 hours and the contractor called me within 10 minutes. The guy was on time. We were given a 9:00 to 11:00 window and he was here at 9:00 AM sharp. In 15 minutes, off he went. It was a great experience. The AC is perfect since he has been out.

Yesterday, we had an electric issue. I placed the call and paid for it. AHS sent me an email saying who was the individual that was gonna be coming by but they never called me. So, I called the number and said my pool is getting stagnant and I needed it to run. I also asked when were they gonna be out here. They said probably not until next week. I asked them what if it was an urgent issue. They said I'm gonna have to find someone else.

I tell more people about American Home Shield. We've been with them when we bought our first house in 2006. We're in our second house and we've had it just for the comfort of knowing that we could have something fixed. Our air conditioners are a year by year thing. Lane Services usually come out to my house a lot for my AC and we love them. We get better work done out of them than we get out of most people. There was one that they pieced some part just to keep one of the units running. They couldn’t get the one capacitor that they needed, so they put two or three together to make one. The thing is still running, but it's just getting so old that we needed a new air conditioner and to get it replaced is gonna be a lot of money out of our pocket.

We had a plumber for the toilet that broke and the guy was very polite, quick, and professional. He came in with his mask and asked if he needed to wear gloves. He fixed the toilet. AHS pays for itself a ton and I refer them to my friends.

I didn't want the same keys as the other homeowners had. Submitting the claim was easy. I called Home Shield and they referred Ball Security & Locksmith Service. They then called half an hour before they came out. They sent me the text that reminded me of my appointment, and someone would contact me when they were on their way. And I got a message saying that, "I'm on my way." The tech was nice and fantastic. I wanted all the doors to be one key and he did it. I feel very safe.

I love AHS. I like the fact that if something goes wrong, it’s reasonable, budget-wise. It’s not gonna break us. For my most recent claim, the contractor came out to identify a leak upstairs and he found it because the bubble of water downstairs is not growing anymore.

The washing machine was fixed and although it still leaks, I think it's because there's too much water. The contractor readjusted the drum, however, it's old and just can't take as much water as it could before. But I'm fine with that. It's just in the garage so it can leak a little if I have to put on the full load. The other issue was with the exhaust fan hood. The contractor ordered the parts but was not able to install them. Because of the age of the system, there was no way to remove the panels to install the parts. The exhaust fan hood is going to be replaced and I'm still waiting for the call back about the replacement.

When my pool heater was not operational, I called American Home Shield's phone number, spoke to a representative, and submitted my claim. They then assigned it to The Pool Guyz. Once the claim was submitted, The Pool Guyz contacted me within about an hour and told me they would be out that same day. They were here promptly and dealt with the issue. They dealt with American Home Shield and I had a replacement unit installed 24 hours later. It was a very great process and it was a good experience with The Pool Guyz.

I had American Home Shield at my residence in Maryland for about nine years before we moved down here. I had a problem with the air conditioner there. First, they replaced the A-frame and then they ended up with the outdoor compressor. I was pleased with it. Here, I had the 10-year homeowner's warranty for the new construction home. While everything was new, I wasn't too concerned about it, but once they started putting some age on, I went ahead and re-upped. It's about a year and a half this time. Overall, I've been with them for about 10 and a half years.

I received an AHS home warranty with the purchase of a condo. When the AC didn't work, AHS sent Relaxed Heating and Air. At the first visit, the repairman said he needed to charge me $80 for "coolant" which wasn't covered by the warranty and said that AHS would not allow him to test anything else until he had put in the coolant. He didn't even look at the part of the unit that is inside the condo, only looked outside. He put it in and presented a bill for $123! This obviously didn't stop the noise and didn't cool the condo. I called AHS who said they would send them back and "If it is the same problem according to the technician, you won't be charged another $75."

I called on Monday, May 18, 2020 to file a repair claim. I asked if I could use another plumber to fix my leaking pipes and submit their license and insurance. The rep told me to pay my $75 service fee first. I wanted the answer first because there were damage to house and personal property and contractor was handling everything. I’ve had good and bad service people from AHS. Good question for situation. They cancelled my contract and did not submit claim. I have been an AHS customer for over 10 years and never missed a payment. Tried to reconcile misunderstanding all day and every day to no avail. Was told nothing I could do. They should have honored my claim as I was a loyal customer for over 10 years. This is a disgrace!!!

When the dishwasher didn’t work, I called a representative at American Home Shield and they set the claim up. It was okay and I was told the contractor would call me in 24 hours, which they did. But I had two contractors out and I wasn’t really happy with either one of them. The first one came out and said the dishwasher couldn’t be fixed. That was fine. He said that if we don’t hear from them in 24 to 48 hours, to call the insurance company. We didn’t hear from anybody for about a week. I kept calling the insurance company and just got the runaround. So that was terrible service. We were left sitting there and nothing was happening. When I called the insurance and said they hadn’t gotten the report back from the other company.

I like having coverage with American Home Shield for the cost-effectiveness of it. Recently, the hot water heater leaked. The technician from Moos Residential and Commercial Plumbing came out and was very good. We got a new water heater now.

I got American Home Shield when I first purchased my house back in 2008. After that, I was deployed overseas so I shut it down 2012. I came back here in the States and I'm with them again. They sent out 5 Star Home Services for an AC claim I had. The tech was professional and friendly. He figured out one of the fans for the AC was low Ohms. He changed two of the items on the fan motor and a battery-thing. It worked.

I was purchasing a home by myself and I felt like I needed the extra support for major repairs. Then I got issues with the attic fan and the bathroom fan. I filed a claim and I received an email as to when to expect the contractor. Then Jim Hubbard Electric came and did the attic fan. The tech ordered a part and he wasn't able to complete it that day but I didn't have any serious issues with it.

The tech from Relaxed Heating & Air came out and told me not to call my Home Shield warranty company because he tried to sell me a two-unit air conditioner. He told me I needed to replace both of my units. Then in order to fix my unit, he wanted $1,400. I told him that I have Home Shield and that I would call them. He said that I didn’t need to do that because they would believe anything he would tell them. That was when I let him go. I called Home Shield right away and told them. They sent out a second opinion. He came out and said there was nothing wrong with my air conditioners. He just replaced a little silver canister. It's working right now.

I needed the tune-up for the summer. I have American Home Shield and I called and put in a request. It was easy to put the claim in on the internet. Then not even 30 minutes, I got the technician from A/C Rescue assigned to me, and then he came out the next day.

I had just bought the home in December, and I wanted to have my air conditioning checked to see that there were no problems. And because my Realtor had gotten me a year warranty, I had to get it done this year. So, I called American Home Shield, and they said they would get in contact with somebody. By the end of that day, I got an email from them, and C and R was out by the next day. So, I was very pleased. The tech said everything looked fine.

The motor quit working on the garage door. It was a great experience when I submitted a claim to AHS for it. The contractors fixed everything the same day. They were in and out within two hours. I couldn’t have asked for a better experience. Communication was great and the contractor showed up on time. I was at work and he kept me up to speed with everything till I could get home to meet him to pay him ‘cause I had to pay extra. The warranty didn’t cover everything. The contractors that AHS sends have always been good. Submitting a claim to them has been relatively easy as well. I do it all from my phone online.

There was a loud noise but the AC wouldn’t cool, and it ended up being the motor. My wife called the 1-800 number. It was our first warm deal and everybody turned on their ACs and it was Memorial Day Weekend. Friday night is when it hit, so the contractor could not squeeze us on Saturday, but then they did Tuesday after the holiday. But it was completely understandable and they did it in the morning. They had to order a part and they got it in a day and a half and installed it the next day. I'm in Chicago and it has been cold so the AC hasn’t been needed as much. Occasionally, it's popped on and it's working fine and quiet.

I had a crack in my upstairs shower one time and I submitted a claim to AHS. They sent out Legum's Heating & Cooling and the tech came out in a day or two. He told me that my issue wasn't covered. Still, AHS has been good for me until this last claim that they denied.

About a year and a half ago, the air conditioning stopped working and American Home Shield sent somebody over and they replaced the circulation fan. That went on and it was fine. About two weeks ago, the bearings on the fan were making a racket and so we called them up and four days later, they sent somebody. The guy that came over said it was the squirrel cage fan so he would have to order it. That took another four days without air conditioning and the temperature was a 100. The guy finally showed up and had a new squirrel cage fan. Then he showed me the old one which was perfect so that was not the problem. I asked him to check the motor. The motor that was put two years ago was shutting and they replaced that.

AHS claims process was extremely easy and the website was pretty intuitive. Assigning someone or finding someone might take a little bit, but it’s not that bad. In my case, the issue was kind of urgent. I went out of my way and called the contractor and tried to expedite their visit. They were booked and gave me a window two days out. I said that that was not acceptable and that was gonna have to call someone else. They moved things around and came quickly. My experience was very positive. Someone may have tightened the pipe underneath my sink too tightly and the washer had cracked, which caused a leak. The plumber came out and was very professional. He resolved it quickly and said that I had water damage and that I had water underneath my wood floors.

Harris County Appliance Repair handled my issue well. My refrigerator was leaking water. They came out, assessed it, then they came back the next week and fixed it. The AHS claims process is not difficult. You just call and they take care of it and overall everybody was good.

In the five years I've had American Home Shield, I call in my claims and so far I haven't had any problems. While we had an issue with one of the techs they sent out to repair our AC system a few years ago, our recent claim was a good experience. AHS sent out Turner’s Pool and Spa and the tech from there seemed to really know what he was doing. He had to troubleshoot some stuff and he had all the equipment he needed when he came out.

I'd tell people considering a home warranty to definitely do it. AHS partners with excellent people and they are always perfect. I like everything about them. When the refrigerator was not cooling on one side, the contractor checked the back. He had been out the week before because the refrigerator was making a lot of noise. He had to tighten some things and checked to make sure that the parts were working okay. He explained to me how to balance it out with the control dials at the top. It dropped down just for one day and hasn’t done that since then. It was an intermittent type thing. The contractor said that if I notice the refrigerator doing it again, to call him back.

I filed a claim to American Home Shield for a plumbing issue. It was super easy. I did it online through the website, and it was really easy to use. It was very straightforward. The technician from Friendly Plumbing was very respectful and was quick and efficient, and everything went great.

We find it difficult to submit the claim to American Home Shield over the phone. It’s more efficient and we get a more rapid response when it is done online. When the technician from Above and Beyond Appliance Repair came out to repair our washing machine, he was very good but it took him a long time. Once he figured it out and ordered the part and reinstalled the part, it was fine. I’ve been with American Home Shield since 2017 and the trade fee hasn’t changed but the price keeps going up every year without any explanation. Still, I feel good about them.

We filed a claim with American Home Shield because our hot water heater was leaking and not functioning. I went online to do it and their website was good and easy-peasy. With everything going on, they said it could take a couple of days to a week which was fine. Sinclair was very professional. They were in and out and got the job done. They were good.

The contractors that AHS sent for our AC showed up on time. They checked the system out. They told me it was working properly. It’s a new system that American Home Shield put in last summer. My wife felt it was noisy when it was on, and they felt it wasn’t. It was operating normally. The only complaint I have with AHS was that the monthly premium almost doubled from last year to this year. It’s expensive. I like American Home Shield and I had it for a good number of years. They’ve done really well by me, but it was a surprise that it would go from $56 to $104. They sent me a notice saying that this is gonna happen, and if I had any questions about it, but there’s nothing I can do with it.

The tech from Myers added 2.5 pounds of Freon to my AC. He's very knowledgeable, very professional, and very good. Having American Home Shield as my warranty provider is kind of a two-edged sword. I have Megan who is based in Iowa, and she has been helping me with a refrigeration issue. Our refrigerator was out. We've been dealing with a broken refrigerator for about three weeks, and I have been through four different technicians. The latest one, Sears, canceled on me an hour before they were supposed to show up.

I had an issue with the capacitor which makes the fan turn. The people that came before put the wrong size on and it blew it. I then called one of the phone numbers that I had. The time before that call, I got to speak with someone, but that time, I did not. AC Rescue was very prompt. They were explaining into my husband what was wrong and what they were going to do to fix it. They were very respectful, and they were hands-on. Everything been functioning back to normal since they have been out.

The companies that American Home Shield sends out lately haven't been the best but their customer service has really been good. I had two companies come out and the first company was bad. The person came out really quickly after I did the thing but he showed up at my house in his private vehicle. I thought that was odd. I said, "Well, apparently, you're not there to fix my stuff 'cause you're in your private vehicle." He said he was just gonna take down the information and then he would have the parts for my washer. When I called, he said he would there the next week to fix it. Around Tuesday or Wednesday of the week after that, he said he would be there by 12:00 to fix my equipment.

There was a leak in the diverter for our tub. It started leaking and water was all over the place. I submitted a claim to American Home Shield and Buser Plumbing Services, one of their contractors, came out and repaired the tub. The tech was good and now the leak is gone. Everything has been well since then.

When I bought the home, AHS came along with the package and I’ve since kept it. It's been good so far. I had a bird issue and there were two representatives from Terminix that came and one was an inspector. He was able to analyze my issue and really give me some good advice on what I can do. They sprayed around the perimeter of the home and they really did a great job. I was able to get the problem fixed. They were professional and very knowledgeable. But I still had to pay out of pocket to get my issue resolved. I would have liked for more to have been covered under having them come out.

I am somewhat satisfied with American Home Shield. My experience with Watertight Pool & Spa is a mixed bag. Apparently, Home Shield uses them a lot. They’re one of Home Shield’s preferred vendors. So they’ve been to my house, at least, a dozen times. The last time they came in was to replace a motor and it seems to be working okay now. But now, I’ve started noticing that I have bubbles in the system. So I went and looked at some videos on YouTube online. I attempted to fix it myself but I still have bubbles in the system. So I placed another call and I'm supposed to be on the schedule for Thursday. Possibly, if there's a cancellation, Watertight will come in earlier.

My experiences with the contracting companies were great. The experience with American Home Shield was not. I specifically kept asking whether, if anything breaks, they would fully repair it or replace it if it needs to be replaced and they kept saying yes. But when I talked to a rep live, she said, “Yes, but up to.” American Home Shield ended up only paying up to $1,600 to fix the furnace. They said I was already tapped out for the year. I was like, “What are you talking about? That’s not how you sold it.”

When I need Home Shield, I just call for what went down and they respond really well. I had an air conditioning claim and it seems to work out pretty good. RJ Wiggins Company said the compressor burned out and had to replace it two times. They just sent these guys to make sure everything was wired right. He was very customer-oriented. He told me what he was gonna do, what he did, and said everything was fine. But it could be a little frustrating sometimes when I was calling him because this had been an ongoing thing. They started in November. The guy left and then the thermostat went out. And I had to pay a lot of money for the Freon to be replaced again even though it had been done. But I didn't have to pay for anything else. From a value standpoint, it was okay.

We got American Home Shield when we started buying our house. I saw them on TV and I called them. I asked questions and everything. I tried them out and so far, everything has been going good. Everybody talks nicely and everybody is friendly. When they sent out Total Air Care for a claim I made, they were really good. They called and let us know they would be in 30 minutes. All of them were very friendly. But we had to call them back out again because the job wasn’t done when the tech came out the first time. I asked him to go up in the attic then but he said he couldn’t fix the leak out there. The unit leaked right back out a week later.

We had an issue with our lower AC unit. The pressure of our air wasn't coming out and our thermostat was staying at one temperature. I went online and did a claim with American Home Shield. I've used the website several times and it's the quickest and it's user-friendly. I immediately received an email and a text on when to expect the contractors out. The contracting company was professional when scheduling. They were on time. When the tech showed up, he was honest, and our air worked right away. It is very hot in Bakersfield. So, the fact that they came so quickly and it was fixed within minutes of him doing what he had to do to fix it affected our home positively.

Total Air Care has come four times since March for my AC claim with Home Shield. The tech would come out, do something, and come back two weeks later and it’s not always the same one. I don't know if those technicians are reading each other’s reports. But they were very nice and very professional. They tell us when they're gonna be here and all that was fine.

The air conditioning unit wasn't working. I went online to AHS and then I called them. I had problems with the password, so they helped me with that. They were great. The contractors were wonderful too. They came the next day first thing in the morning when they were scheduled and fixed it within half an hour. It was perfect. Everything about the whole process was awesome. It's been super hot days and the AC's working perfectly now.

The refrigerator didn't work. It was totally warm on top. I called Home Shield and within 48 hours, the contractor contacted me and then I made an appointment with them. Williams Dependable Appliance came out. They were great. They were the only ones that fix things. The tech said something was wrong with the freezer. He put a part in and now everything works perfect. We’ve had a lot of different people and a lot of them are lazy **. They have a bunch of dumbasses too. I always ask if Williams Dependable Appliance was available but American Home Shield doesn’t commit to anything. They told me they would see what they could do but sometimes, I get them and sometimes, I don’t.

The gadget inside my pool filter was letting sand into my pool. I submitted a claim to American Home Shield and their contractor, Triton Pools & Spas came out to fix it. Their techs were very professional and they did a great job. They replaced the gadget inside, took out the old sand and replaced it with a new one. However, AHS should let me select who I want to do the repair in my home. I wanna give my local vendors a little business. Still, I haven't had problems with the people they have sent out.

American Home Shield sent C&D Lock and Security and they were very nice. They were on time and notified us prior to being there when they were gonna arrive. We’ve had excellent service with AHS.

Submitting a claim with Home Shield was pretty simple. The hardest thing was sitting on the phone for almost two hours, trying to get in touch with them. The claim was for my main sewer line and On Time Plumbing & Heating came out to clear it up. But all they did was send the snake-through and never really checked everything thoroughly. We later found out that the main line was collapsed. Also, when I told the guy about the bathtub which was on the claim, he just said to get one of those hair things and stick it in the hole.

When my refrigerator was no longer producing ice in the door, AHS worked at it with me until I got it completely rectified. The techs who came were always very courteous. The little flaps didn't work any longer and it was clearly acknowledged several times that the door could not be replaced and that it wouldn't be manufactured. They started by replacing the dispensing mechanism until that didn't work any longer either and it was totally not operational. The refrigerator would still make ice, but it wouldn't dispense through the door. But I could reach into the bucket and get ice. I was told that while the refrigerator couldn't be replaced, the parts for the dispensing of water and ice could be replaced. It was quite a while before we gave up on that. I could no longer get at the ice in the bucket because it froze in place. I gave up and made the call to AHS. They solved the issue and I got a replacement for the refrigerator.

The hot water wasn't working properly. I went online to AHS and submitted a claim. Their website was fine. The contractors were good. They came out. They gave an estimate, and they wanted to talk to American Home Shield to make sure it was approved first. Now, we're scheduled for Monday.

There was a leak from the refrigerator and there was also an issue with the dishwasher. I filed the claim on a weekend, and the tech came on Thursday. The holiday was in there as well. Everything was great once he came. He had to order a part for the dishwasher. Then I got an email from them that they had ordered the part and that they'd let me know when they’d get there and make an appointment to come back for that. But the issue with the refrigerator was resolved that day. Everything was done timely so I appreciate it.

The contractors worked on the ceiling fan when it stopped working and the technician did wonderfully. He said that dimmer switches don't work well with the fan so he replaced that. And luckily came on along with the light, and it was great. The guy was very professional and I would definitely like him to come out again if I have any more problems with fans or electrical problems. Overall I was very satisfied with American Home Shield.

Next Gen Air Conditioning & Heating came out for the air conditioner that was making noises. The guy said nothing was whirling. What he ended up doing was putting little pieces of foam on the top shield. When he left here, I thought everything was fine but it wasn't. The air conditioner is still making noises. He tried to do something, but it didn't work. But as a person, the guy was great. It couldn't be anybody better.

I'm a realtor and American Home Shield is a home warranty company that we promote here in my office so I’m pretty comfortable with them. It would be nice if they could have a referral program for realtors where they actually compensate somehow. But American Home Shield is pretty good. I call claims in and the customer service has been good so far. Home Choice Services came out for a plumbing issue and the plumber was quick and nice. He only used something like a screwdriver to unclog it and I was like, “Whoah!” I hope that it stays unclogged.

American Home Shield (AHS) is the worst company I have ever dealt with. I placed a work order request on May 8th for a refrigerator that only blew out warm air. The service tech arrived on May 14th. The estimated repair cost exceeded the minimum allowed without authorization from AHS. The tech tried calling AHS for authorization to complete the repair that day, but had to leave after being on hold for over an hour. He said he would upload the diagnosis report to AHS later that day to get authorization to complete the repair. I called AHS customer service a few days later and they said they did not get the diagnosis from the service company and would reach out to them and update me.

I was contacted by the company representative and got the issue resolved. They even provided with a reasonable reimbursement for the repair. I am extremely satisfied with the quick communication and resolution.

After 7 weeks of waiting they finally agreed that the oven needs to replaced and they replaced it.

After being a customer for years I had a duct issue. It’s was sweating in the attic and dripping on the ceiling and creating a hole in the Sheetrock. After they came out it was agreed they would replace or fix the duct if we creating access to it due to a shallow roof. We cut the ceiling away 3ft by 35ft and removed all the blown insulation. They then said I’d have to cut all the trusses so they could wrap the duct rather than replace it. I’m a certified builder. That’s illegal. On tv it says they will fix or replace it. So after I cut my ceiling open they never returned. They quit answering my call too. I tried cancel and block their charges but they keep reoccurring. Beware. I’m in a worse place now than when I started.

We had a leaking gas pipe in our basement. The contractors were great. We first called the local gas company, and they came out and they found the leak. Then it was a pretty simple fix for the contractors. AHS is fine. The contractors that they’ve sent have been fine as well.

The AC was one of the first claims I had a few weeks ago. The technician from Consolidated Mechanical, the company assigned by AHS, was friendly. He just came to make sure everything was working right and correct things before the heat starts. He didn’t find any issues and said the unit was working great. But I was a little annoyed because they gave a four-hour window and he was here right at the very end. Other than that, everything went fine.

There was a time when I had two toilets running constantly because the flappers weren't good. I went online and easily requested service from American Home Shield. Their contractor, Prime Plumbing, called within the day to set a schedule. When the techs got to my location, they were very efficient and got my problem fixed. I was very happy with the service I got from them. I also had two separate HVAC issues at the end of summer and AHS sent out two different technicians. Still, both did a good job and fixed me right up.

I called Home Shield when I had a leaking toilet. G & G Construction Services was good. The issue was resolved right away. Everything’s fine. However, back in March, I had an issue with my kitchen faucet and then Home Shield sent another plumber to come and check it. They checked it and the guy said, “Okay. We’re gonna call the warranty company. I’ll let you know what’s going on.” But I never got a callback from anybody. So, the next day, I called Home Shield and complained. They said, “Oh, yeah. They said that the faucet’s brand new and they can’t repair it.” But my faucet is two years old. Home Shield sent somebody else and we got it fixed. We ended up resolving it but it took them two weeks.

We’ve had American Home Shield for years in our home that we sold. Then, we bought it for our condominium which we’re in now. It saves you from the disastrous bills that can occur when your air conditioner goes out. It’s kinda like an insurance policy against a large cost item. There was a time when I lived in my home on Hedge Lake and they contracted with a pool supply company that I was not very happy with. Eventually, AHS went to Tropical Pools & Spas and I had real good luck with them. Here at the condo and with this most recent problem on the air conditioning, the contractor did a great job.

I like that it's easy to file a claim and get service with AHS. An issue came up with my washing machine and the tech who came was kind and professional. He installed a part and then it still didn't work so we had to order a part. It took about another week but once that came in, he came and installed it. It's been working great since.

Our drain in the kitchen was stopped up. I called American Home Shield the first time and it was no problem. I did it on a Friday and the guy came out Monday morning. Then last week, we had an issue with our washing machine and I did it online and it took about two days and somebody got out here and took care of that. So the online process was very easy as well.

My ceiling fan was no longer working, and the guy from GJC Electric came in on time. He was very professional and he was able to resolve the issues within minutes. So, I was pleased. In submitting the claim to American Home Shield, I went online, and put in my information and what the issue was. Within 30 minutes, they sent me a text saying that they had someone to come out. It was easy.

We had some outlets that were not working one time and my wife submitted a claim to American Home Shield for us. It was all pretty easy for her and Rite Way Electric, one of AHS's contractors called me. They scheduled an appointment in a decent amount of time. Their techs came and took care of the problem in one visit.

Our toilet was rocking one time and I submitted a claim online to American Home Shield. Their website was very user-friendly and the process was very easy. Their contractor Grade A Plumbing came on time and their techs were very professional. They quickly solved my problem and reset my toilet. This is our only toilet and the repair was a big help. I had a very good experience with AHS.

My oven stopped working all of a sudden and I put a claim in for it. So, the contractors are coming next week. We had Texas Best Heating & Air before and they were great.

Arizona Value Appliance Repair was awesome but we had such a problem with the other company that American Home Shield sent. The prior company sent two technicians who had no clue what they were doing. I opened the fridge and the lights were out and so, we thought that a breaker must’ve tripped. There were other appliances running on that exact same line and we went out and flipped them and everything was fine. But the initial problem of my Sub-Zero was that there was no power. It was not turning on. So we went to our home warranty company, American Home Shield. We called and told them about it and they said they would send a technician out. It took them a few days to get somebody out here but this was when COVID was hitting.

I went online and requested the service as usual. And then, I got an immediate email and text message saying that the contractor would contact me within 24 hours, which they did in 30 minutes. Jason, Beacon Hill Electric's technician, was absolutely great. My circuit breaker kept tripping off, so he fixed that. My light went out in my room, one of my ceiling fans also went out, and my AC kept going off. He fixed everything.

I ordered plumbing services because both of our sinks weren’t working. I went to the website and it was pretty easy. It said to expect the contractor between 1:00 and 5:00 PM, and when they came, they did a great job. The tech was courteous and explained everything. Everything’s working fine.

I like American Home Shield a lot. They've been very good to me and have been very accommodating. They did a good job when I called them a couple of other times with another issue. But Miguel, the plumber from Cal Home Construction, was awful. He came in and there was a faulty valve. My handyman had tightened the valve up three times in the past and Miguel said, "I have to tighten it up." I said, "Okay. It's gonna leak and it has been for a long time. It's going to the foundation." But he goes, "No. I cannot change the part." I said, "This is like 60 years old. My handyman already tightened it. He's pretty good." He goes, "No, there is a difference. I'm a licensed contractor. Handymen cannot do a good job as I do." He said to change this if I wanna do this job, but it's gonna take a long time. I'm not gonna do that. He was very unethical

American Home Shield has been absolutely terrible. I had to threaten them several times with my consumer rights to get them to even deal with my situation. I bought my house in August and when I moved in, I had an operable washing machine and dryer, dishwasher, and refrigerator that came with my house. Those are things that, as long as they were functioning at the time the policy was written, my home warranty would cover for any repair or replacement.

Right Tech Heating & Air came out to fix the air conditioner. They did a great job. It took only a couple of days for them to come after I submitted the claim online to American Home Shield.

I’ve not always had good experiences but with this most recent claim, I’ve had a very positive experience from American Home Shield and from the plumbing company, Pipe Down. It was competently and courteously done on part of the plumbing company and then American Home Shield as far as the response and responding to the service request that was done promptly. It was all done in a timely, professional and courteous way.

Everything was fine when Lane Services came out. He fixed the AC. He was fine. He explained everything and told us how to prevent it in the near future. He did it in less than 30 minutes. The service of AHS has been great too.

My microwave stopped working. I went online onto the American Home Shield website and I filled in an application and they sent me an email saying that somebody would come out and have a look at it. Somebody came out, they had a look and they tried to replace a couple of things. They said they couldn't fix it. They would submit a replacement quote to American Home Shield. About a week later, I spoke to some guy on the phone and he gave me options. We chose one and they shipped it out. Then, I had to call the DLS and they came in and installed it and was done in 20 minutes. Everything's great since then. So far, having AHS has been fantastic. We bought an older house that's 16 years old, and our Realtor suggested that we take this because of a lot of the appliances are older. It's been very good.

Our air conditioner was broken and I submitted a claim for it through a phone call. Everything went fine with their rep and then I got the text message confirming that an organization had been assigned to me and that they would contact me within 24 hours. Then, McLafferty contacted me. Their contractor was wonderful. He was very nice and wonderful and he spent a lot of time educating. Everything has been very good since the repair. I was working from home and it was really hot, so it helped a lot. It was a very good experience.

I like American Home Shield. They came and put the sockets in for me, and then they came and got the ceiling fan up. The only thing I’m lacking out is my oven and my dishwasher. They still don’t have the parts of the oven. They already came out and looked at it. They said it got lost. I talked to a lady to see if it had come in. She said she's on office break. I need my oven as I cook now at home. Other than that, I got a stovetop, all that's put in. I tell people that AHS is good.

The air conditioner stopped working. The night before, I heard the outside compressor unit making a loud noise. I did a claim online to American Home Shield that night. The guy from A-US came out and he did a great job doing the repair. The only issue I had with the repair was that I had to pay for the Freon. He replaced two pounds. Other than that, I’m really satisfied with the service. I had AHS for years. I had them when we were living in California, and then we moved here to Texas and we continue to keep them.

As soon as the claim was submitted, I was notified who the claim was going to and who to be in contact with, and that they'd be in contact with me within 24 hours or I could reach out to them. So it was very clear and concise. The first contractor was not able to fix the ice maker issue. They said they weren't specialists with the Frigidaire fridge. My claim got put back into Mr. Appliance and they came out, analyzed it, ordered a part, and fixed it within a week. They were awesome. A lady called me, introduced herself, asked initial questions and then when the tech was coming out, I got texted alerts of his time of arrival and his photo ID. I was very comfortable with that.

My dishwasher went out and I didn't know if it was the switch that was controlling it or the dishwasher. The tech fixed it and it only took a few minutes. I've also got service coming out to check my AC system 'cause there's a leak in it. I know there are limitations on major work like AC and furnace but it's better than not having coverage.

I have been with AHS for three years now and it seemed very hard to get claims resolved last year. I had a stove and a microwave, and the microwave came with the wrong size. It didn't fit. When I had trouble with the ice maker the contractor was terrible and they came out a couple of times. The way that it was handled was a little bit unprofessional. And I had to turn the whole thing off so it would defrost. But the way they explained and handled it made me not want to see them again. There were some other issues that American Home Shield needed to answer so I went to my rep and she took care of everything. For my recent claim with the garbage disposal, however, ASAP was wonderful. The tech was very professional and a very nice young man. The AHS rep was wonderful as well. Because of her I had a couple of friends get American Home Shield.

First Class came out for my water heater that wasn't working at all. I had PG&E come out first the night before because we could smell gas. I had a receipt from PG&E that said that my gas wouldn't come back on to the water heater. There was something wrong with the starter. The night that I called American Home Shield, they set up a contractor. And then, the contractor called me back the next morning. He came out the same day. He was very good. The only problem I had was I was on the phone forever. It took 40 minutes before they came to the phone. They're always very slow on the phone. Most of the time you have to wait at least 30 minutes to talk to somebody.

Sears was sent by American Home Shield to fix an appliance. They came out right away and they looked at it and told me the problem was the oven was emitting too much carbon monoxide. I decided I didn’t want to replace it and the gas company recommended that I not get it fixed. AHS responded quickly and got someone out here because my problem was serious.

The tech from Elite Electric Solutions came out and corrected everything that we had asked him to do. He was excellent. Everything was good after the repair.

We had our AC repaired back in September. However, when the contractors repaired the AC, they didn't tighten up the screw so it was leaking. A second company called RR HVAC was sent by AHS and they fixed our issue. It sucked that we had to pay for Freon again when a contractor just replaced it less than a year ago. Plus, the people who came out from RR HVAC couldn't guarantee if the issue was a leak or a screw was just loose. AHS and their contractors should look into things properly. Still, RR HVAC was great for us.

My claim with American Home Shield was good and I had no problem submitting a claim. But the tech said he could not get under the sink because of the cabinet. He was not able to resolve the issue for the one in the kitchen sink, but the toilet was fixed. The contractor was good. But I wish American Home Shield can have more ways to fix a problem like the plumbing under the cabinet which is supposed to be part of the issue because the part is under the cabinet.

We heard about home warranties but we never thought much about it. Then we got our dryer repaired for 300 and some odd dollars. My daughter in law said they have been with Home Shield for years and that they would do anything for 75. They have the plan where they pay a little more monthly and they pay $75 for a call. We got the warranty and we had been very satisfied. We pay 39.95 a month and then $100 a call which is fine.

My ceiling fan was acting up so I went online and filed a claim. Home Shield's website is very easy to navigate. Everything was right there to put the claim in and it was easy peasy. JT's Electrical Services contacted me within a few minutes of me submitting the claim. They let me know when they would be coming through, which was a few days later, and they came as scheduled. They came on time and fixed the problem in about 15-20 minutes. They were very courteous and very polite.

It didn’t feel cool in the house so, I looked at the thermostat. I had it set at 74 but it was at 78. So, something was wrong with the AC. I could feel from where the air comes out that it was not cool air. I called in a work order late at night at 11:00 and the contractor came not the next day, but the day after. They said it was a capacitor. It’s a small part that needed to be fixed on the fan. They did that and then, they left. It was quick and the AC started cooling. It’s staying at the 74 that I have it set and we haven’t had any issues since.

So far, we’ve been pretty happy with what we got from AHS. It took the contractor a couple of days to come out after I filed my claim. They evaluated the refrigerator and did a repair on the washing machine. They did a good job.

The tech that came out for our furnace was very, very respectful. I loved the fact he took time in his truck before he even came out. He came out with a mask, glove, and had boots in his hands to put on because he was on his shoes if he was going to go into the house. Our furnace is down in the cellar, which is an outside access, so it was much easier in that realm. It was a very easy process to take place, specifically under these conditions.

The phone wait times to speak to a human is unacceptable. Spent 35 minutes on hold, hung up, called a different line, spoke to a pleasant lady, she was going to help me. Got put back on hold for another 25 minutes with no results. Went online to my account as per recorded suggestion and was not able to find a way to communicate with service department. I had set up an inspection for my refrigerator and contacted provider and was told by a message on his phone that they were unavailable until June 9th. I am trying to get a different provider assigned with no luck.

As a 20+ member of another Home Warranty company, it took some deep soul searching to find a new one. This new company is what I've chosen to be my Home Warranty company. It features a ton of benefits vs. the old company & covers ALL MAJOR APPLIANCE with a $1300 ceiling. And it does all the shopping as well. No more waiting for a replacement check! What's better than that? It has a higher deductible but you can adjust it to your own comfort level.

I've tried to use my warranty twice and both times the problem was never fixed and every time they tried to make me pay the $75 fee again to get someone else out. I asked them to send a new company to come out and fix my A/C unit after they sent a company whose profile says they install microwaves and only made my A/C unit worse, they said they could only do it if I paid the $75 fee again. I WILL NEVER BUY A WARRANTY FROM THIS COMPANY AGAIN!

We like American Home Shield. We haven’t had any issues. Once, we had an issue that we thought was a big problem. My wife had gone through an initialization of finding out what was wrong and thankfully, it was just a vent that got taken down or something that was dirty. So when the gentleman came out, he replaced the vent and showed her how to clear off an area. He also said if we have any other issues, to give him a call. He was from American Plumbing, Heating & Air Conditioning.

Buyer beware. It is a fact that if you cancel service with this company for any reason, they will claim that you never cancelled and will continue to bill you. I cancelled my credit card just to get away from them so they then sent me to collections for months that the warranty was not active due to me canceling. Read the many reviews about how they unfairly deny claims and lie. They are in business only to steal from consumers by having them pay for warranties that they can never really use. I filed a complaint with the BBB and they responded to that with lies also. To me its not about the $150 they are trying to now steal, its the principle that they should not be lying and stealing from consumers.

Most of the time, AHS's claims process is pretty good. When I first got their coverage 10 years ago at another property that I rent out, it was very hard and they fought everything. Now, if I call with a reasonable request, they're pretty responsive. Plus the contractors we've had through them have been very good. Most recently, AHS's contractor, DMV Pro Tech, came out to do my dishwasher. They did a good job.

I had Choice Warranty and had a horrible experience with them. AHS was referred to me and it has been pretty good as a home warranty provider. Their claims process was easy. The first time the contractor came for our air conditioning unit, they were backed up and it took about eight days before they came out. But when they came to revisit the issue, it was a little quicker and they came out after four days.

In the beginning, I didn’t like American Home Shield's customer service, so I didn't know if I'm gonna keep them. I have a few friends saying it's not worth it and what they had to go through with them made them very aggravated. I never had a problem in the house, too. I called them twice and the problem was resolved. This time, if they give me a hard time, like everybody said, I probably will cancel. It was all electronic and they call me right away. They set up a person to come right away and I didn't have no problem, so I'm gonna still keep the insurance.

My air conditioner wasn’t working and once I submitted the claim online, it said that the contractor will get back with me, and then within the next day, United Air Temp did. They came out and they did a good job. It took a couple of days before they got here, but it was good. I like them. But I had a horrible experience with another contractor before. The guys showed up late and they didn’t give us a receipt. They were unprofessional. I made a formal complaint against that company. I usually do my claims online. It's easy that way and then I just pay it there. It’s like an automatic payment comes out. I’m happy with everything.

I had an electrical problem in the house and AHS sent Sunbelt Electric and they were able to take care of that, which is good. Fortunately, it was the same day that I filed the claim. Otherwise, we’d have been walking around a dark house. The contractor was very good. He was very professional and knew exactly what to do. And I sort of felt kinda funny because I was standing over his shoulder, watching him. I wanted to see how it was done too. He was there for about half an hour and he was very helpful. Whatever he did it was good. American Home Shield's contractors seem to do very well and are very well-trained. They got all the information they need and it makes it a lot easier.

We heard about American Home Shield from a friend who had it. When we bought our house, we got a plan from them. Their contractors have all been wonderful, very helpful and know their stuff. S.A.P. Services came out and they were good. They fixed everything. The tech even gave me some good tips for taking care of our house and plumbing.

Our previous house was close to 10 years old when we bought it. We had a lot of issues then and we could tell that the home warranty company we had didn't wanna pay. They would send Flamingo out for the constant issues we had with our refrigerator. Eventually my wife said that we were tired of having stuff done on it and told them to stop coming for service calls if we need a new unit. Sure enough, the techs agreed that we needed a new refrigerator. We ended up getting one and it was good timing. Still, the company I had all these stipulations. One of the stipulations was that I have to get my HVAC serviced twice a year to be able to have any claims approved. Plus, the warranty company said they wouldn't renew our policy because we had too many claims.

I'd rather that the contractors do not come anymore. They don’t seem to do anything when they come. They do little odds and ends, but they never fixed the problem they came for. The tech came to unclog the bathroom sink but he couldn’t unclog it because the up lift thing was broken. In another time he replaced the valve here in the toilet, which was working fine already. But he couldn’t unhook the toilet because it wasn’t covered by American Home Shield. I don’t know how they are going to put a seal on it if you don’t unloosen the toilet from the floor. I called a plumber and he came out the next day, took care of the problem in 10 minutes.

When my master toilet was stopped up, I called it in. I knew exactly when the contractor was coming, which was the next day, and they were here as scheduled. We just had a brief disruption. Everything went good. I enjoy having Home Shield.

I've been with American Home Shield for about seven to eight years now and they seem to be responsive. Recently, TGM Appliance Service came to repair a dishwasher. It had a pump problem. The initial meeting was the diagnosis. The guy had to wait on a part. He came back about five days later. I had also sent in a claim a couple of years ago for a washer. They actually replaced it and I sent in all the receipts, but I never got reimbursed. I verified it through my checking account. It could have gotten lost or misplaced. I should call their customer service and ask them about it.

Submitting a claim to AHS was pretty easy and the company they sent out was fine. They did a great job. They fixed the dishwasher. They replaced the computer board. It wasn’t heating properly or drying the dishes.

Air Magic was great. They came out when the AC unit stopped working. I had called and American Home Shield set that claim right up. Everything was good. Then we got in touch with the contractor and we set the schedule up with them. They called us pretty quickly. The first time they came out, they fixed the one thing that had gone wrong. But the fan ended up getting broken a day later. The cold air stopped blowing again and they had to come back. I had to submit a request based on the same claim and they fixed the fan. It took a couple days but it wasn't that bad. As far as the heat, it was uncomfortable but they did it as fast as they could. They came out and fixed the fan and I called twice to follow up but everything has been okay since then. The AC has been working so I'm happy with that. It's really good having American Home Shield.

We had two faucets that were not working properly. So, AZ Remodeling & Plumbing replaced the temperature gauges on the top of the sink in both bathrooms. Then, we also had a toilet that was running where they came in for and installed a new piece on. We had an electrician from a completely different vendor come as well and that was a good experience. Everything has run very smoothly with all the contractors. Submitting claims to American Home Shield has always been very easy, too. The online method is ideal -- it is very simple and to the point. It is user-friendly, so I appreciate that.

I called American Home Shield the first time about the oven, and then I realized that the igniter of the stovetop had not been working correctly. I remembered that so I asked if we could add that to the same service call and the claims rep agreed. He was very polite. They sent True Vine Appliance Repair who came right on time and was exceptional. The second time, the owner of the company came and he was the one who told me about the igniter and that he would replace the part if it seemed to be necessary, so he was very helpful.

American Home Shield is great. We have had them for four years and they’re excellently doing what they’re doing now. They stick to their word and I never had any problem with them. If your appliance or something is broken, they will come out and fix it. If they can't fix it, they will bring a brand new one. The last episode we had was with the washer and I had a very good experience. We were out of washing clothes for a minute, but the contractor was dedicated to his word and he came out. My wife was home when he took care of it, and we are back to washing clothes again.

I had somebody come and fix my air conditioner about three weeks ago. It wouldn’t turn on at all. I submitted a claim online and the website was pretty straightforward. Then, I got an email right when I submitted it saying I'd hear back within the next 24 hours. I was given a call the next morning and Des Moines Excavating was gonna come right after the weekend. It was good with the contractor. I had no issues.

I came home and I had no AC. I submitted a claim with Home Shield online. And then, once Greenway Heating and Cooling came out, everything went fine. The tech explained a lot of stuff in detail and was very friendly. I had no Freon. I was low on refrigerant in pounds. He added dye in the refrigerant.

A friend of mine recommended American Home Shield. Overall, their service has been fine. I just don’t know what to do when people come out and don’t do what they're supposed to do. I had some people come out because I had to call in for my washer and dryer. It’s still making the same noise. I also had Maeser Services for a claim and their tech was fine. He told me that he had to put Freon back in it. He said that the tech that I had last time didn't do what they were supposed to do. That was through American Home Shield too. I was not a happy camper. I had to pay money to put Freon in and I just put Freon in last summer. But there has been a lot going on so I haven't had a chance to contact American Home Shield.

I like the convenience of the website. I can go on to place my order. It’s easier and quicker than doing it by phone. I can put it in and be done with it. Then I know that someone is gonna call me the next day. I also like the convenience of not having to worry about paying. When the contractors come, the payment is already taken out from when I put my card on the payment each month. So I really like American Home Shield. It’s really working for me.

Recently, Hansen Mechanical came out for an AC issue. My husband thought they were okay, but right now, the AC is not blowing out cool air. It's something about the coil. There's a leak. They've been pretty booked and are coming out next week. AHS seemed to handle the claim very well and the rep kept me posted. Recently, I left a message to let her know the payment method, but she didn't respond back. It has been about three days, but it's no biggie.

The air conditioner was blowing the breaker. There were several problems and it turned out to be a bad compressor. It's an old HVAC unit, so I finally replaced it. I had Total Comfort HVAC replace the whole unit. It took them a week. They started on a Monday doing the tear out. They also replaced all of my ducts. That was something I’ve been putting off. I had to make a decision to replace the unit was because the compressor was one of the major repairs AHS doesn’t cover much on. But they've been great with all those repairs and nursing this unit long up until now. It just happened to be one where it was still gonna cost at least $1,500 out of my own pocket. It was not smart to putting my money into that unit.

I was having issues with my hot water pipes and I called American Home Shield. They gave me a plumbing company, Vector Appliances, who then got in contact with my homeowner's insurance. Currently, Vector is at my location and they're trying to figure my issue out. They have to reroute my hot water pipes. So far, AHS has been doing a good job when I call over the past two or three years that I've been protected through them. Their reps tell me who to call. AHS is very efficient.

The contractor fixed the refrigerator and everything was fine. But they said the thermostat was going, so they went and ordered one. He thought it should be replaced but we never heard from them again. The refrigerator is working so I thought nothing of it and didn’t make a follow-up.

I noticed that my AC wasn't cooling like it should. Normally every spring and fall, they have the tune-up. I usually just go ahead and do those just to make sure everything's in proper order, but noticed that they didn't have that. So, I went ahead and made a claim online. I got texts from the contractors every step of the way. They were on time and I always love when companies can text you their ETA. That always makes it nice with three kids and four dogs to put up and get cleared out of the way.

We were looking to get our refrigerator and our stove checked out. The fridge was not keeping the temperature and not performing the way we thought. Submitting the claim with Home Shield was easy. I got online, sent the $75, and they scheduled an appointment. The tech from Lake Area Appliance Service was very good and very professional. He checked everything out and everything has been fine.

We had a toilet issue. I submitted the claim, Water-Source Plumbing Services came out, the guy did the work, and he left. The toilet is working fine now. Go for American Home Shield. It’s a great deal.

The kitchen faucet was broken and the bathroom had backage so we had sewage backing up in the tub and the shower. The technician who was friendly and professional was able to fix the backage in the sewage in one day. He said that it will probably happen again but it's fixed for right now. He had to come back for the faucet because I had to get a new one. American Home Shield's response time was excellent. I put the claim in on a Sunday and the technician came out on a Monday. My deductible wasn't an arm and a leg. It's also nice to be able to put multiple things on there so I'm not constantly paying a deductible over and over again.

I had a leak in my shower, the toilet was making noise and the sinks were leaking in the kitchen. The contractor came when they said they were gonna come and they called ahead. All the issues were resolved except for the sink where the base of the faucet was leaking. They also came to check the hot water heater. The guy said that the water heater seemed fine but he had to up the volume of the heat. The water was still running cold even with that so I knew it was past the time to call them but I had to test the water and see if the water was still cold. He went outside and looked for leaks where the water runs outside. He checked that and that was okay.

I'm very happy with AHS. I have 2 really good experiences with them. They've been fast and efficient. They check out with me and the last 2 people that came out were awesome. They fixed the issue right away. With my first experience, it seemed like it was weird because the first person came, looked at the issue, and said he couldn't do anything. So, I called in to AHS and they said, "Don't worry. We’ll send a different plumbing company to come check it out and see if we could get a second opinion. You’re not gonna get the service charge." They came out, fixed the issue in 20 minutes, and it was awesome. The last claim was for my upper kitchen faucet. I needed that changed ‘cause it was squeaking and not working well. I had a faucet ready and it got changed. It was perfect.