American Home Shield Reviews

American Home Shield could do a much better job on their customer service end as far as getting people through to someone on the phone quicker or having other ways like an online chat to get through to someone quicker. There were some big chunks of my day that were eaten up on the phone with them. It would take me 10, 20 minutes to get through to someone initially then I would get put on hold when they're calling to talk to this person and to this person. Either they need more support as far as being understaffed or maybe they need more efficient ways to get ahold of one another interdepartmentally. That has been frustrating. There were certain times I called and was on the phone with them for an hour or two. I had a situation where we had a company that was being nonresponsive and that was a pain.

I kept my warranty up because I was working in California and I paid yearly. But I can't afford to pay like that now. I'm retired. If I call when something is messing up, they charge me $125, and then whoever comes out. Then they take 77.95 out of my check every month. I hope they don't go up. After a while, I won't be able to afford it. One thing is that if my air condition takes some sort of oil, they make me pay for it. I'm hoping that it ain't since I got the three-tier. It covers a lot of things. Recently, the garbage disposal went out. The guy came and checked it. After he tried with some little tool he had, he said the motor's gone. He went out and got one, came back, and installed it. It was an easy fix.

Our ice machine stopped working. It would just make a big giant brick of ice in the fridge. The contractor came out and replaced the ice machine the first time. Then, we called American Home Shield a second time, a little over a month later stating that the problem had returned. They told us we were gonna have our refrigerator replaced. I wish the communication was a little bit better. It would have been nice to have gotten a follow up phone call after the tech left to explain where the process was. We were told that someone would be reaching out to us and I ended up reaching out to the warranty company. But the full process was fast. We got our gift card to go buy a new refrigerator within three business days.

American Home Shield's service is very good. It's very efficient and fast. I had issues with the dishwasher and they sent people to fix it. It was the same for the water heater. And the people who came out were fine. Everything is perfect.

I had no hot water and Ashland Comfort Control came out and they got it going. They were very professional and friendly. They took care of it. American Home Shield's overall claim process was fine.

We called AHS to submit a claim and the process was fine. United Electric Company came out and provided very good service. They replaced the whole light fixture. Everything's been fine since they came out.

I filed a service request to American Home Shield over the phone. The process was super efficient. The claim representatives were pleasant, and I was very pleased. The response time-wise was excellent. The service was excellent. American Home Shield is a smart way to go. They took care of what I needed very quickly, very efficiently and very pleasantly. I have no qualms about recommending them.

The contractor, Sunbelt Electric, was very good and I would highly recommend them. But I did not like the appliance guy that came out to initially check out the refrigerator. He was clueless and didn't speak English very well and couldn't communicate. American Home Shield got an electrician out instead. It was a very good experience with AHS.

A tech came for a heat repair and he was fantastic. He called me on the first Sunday to let me know he got the request. He came out Monday to look and order the parts. He was out the following Monday once the parts came in. He was very prompt and really helpful. This was my most recent experience with American Home Shield and it's the best experience. The tech was so personable and on top of everything. My other experiences were great too. American Home Shield is really easy to work with.

I had an issue and I've gone with American Home Shield's customer service, and they fixed it. The only issue is we'll put in the ticket, and it takes like a week for someone to come out. This is when they contract with Sears to do the appliance fixing. Then Sears would come out like a week later, and then Sears will say, "Well, now, I have to order a part." Now, you're looking at like three weeks until your appliance is fixed. This last time, I waited a week, Sears canceled on me because they got sick. I talked to the person that was scheduling, "Oh, I'm sorry, it's going to be another week for someone to come out."

When you would turn the thermostat on the heater, it wouldn't turn on and the pilot was running. We had a technician from Starlight HVAC come out but he couldn't find anything wrong with the wall unit. But he vacuumed it all up and as soon as he turned the thermostat, it turned on like a charm. So he said that there would be a 60-day warranty on it and to call them if it happened again and they'd come back out at no cost. But thankfully, the heater is still working.

I love American Home Shield because I have called them already last year. I had an issue with my AC, and when they came in, the guy let me know that the damper was bad and the motor as well, and they replaced it. At another time, I had called them up because I was hearing a clicking in the furnace. The guy sent a text when they were arriving and when he came in, I explained to him the situation. He was very knowledgeable. He went up in the attic, but he didn't have to do anything. My thing was I wanted to make sure it wasn't hazardous and he explained to me why it was having a clicking noise and that it wasn't hazardous. Whatever he explained to me though, I already read it online.

The AC unit stopped working. I submitted a claim with AHS and my experience was fast and easy. The service of the techs they sent out was great as well. I have nothing but positive reviews for the company and the guys that came out and replaced the unit were professional. They were knowledgeable and they were fast about it. We had to have the whole unit replaced and they came Wednesday to do a fast repair or just to fix it in the time being so we could have heat because it was cold here. Then, they came Friday morning at 8am and were finished by 7pm. I highly recommend them to anybody.

Having American Home Shield is very beneficial. I had stopped for a while but I decided to get back on it. I tried to see if I could save a bit of money. But I said, “No, you know what? Let’s just go ahead and get it again.” Money-wise, I know we end up saving when something comes up and it's too expensive at that time to fix, or having to buy something. It helps out that at least, by paying monthly, I know that my sink will be fixed and if they can't fix them, they will repurchase them or whatever. At first, the contractor replaced the whole icemaker thing, but it's not making any ice. But he is nice and professional.

Completely dishonest and garbage company, as all other users have already mentioned. STAY AWAY! It has been 3 months since I opened service request, no appliances have been fixed, more than 50 phone calls I have done so far, 19 different LIES from them so far (on Record), NO RESOLUTION at all. Imagine not being able to use your Cooktop & refrigerator for 3 months and company not doing anything at all, because it cannot be fixed and per policy they are supposed to pay for replacing appliance, which they obviously don't want to do.

TLDR: AHS does not have an escalation process in their service centers. If the "process" doesn't work, their only solution is to start over. Be prepared to wait with no guarantee that they'll actually even fix your problem.

I've seen the American Home Shield commercials on TV and I was thinking that it was just another way to get people to pay for something, and then they never get anything out of it. But we moved in here and we got the warranty on our house since it was a new house and nothing should go wrong. But we've had a bunch of major catastrophes while we've been in and AHS has taken care of everything. It has been simple. So, it's been a great experience. I had an electrical issue and Class A Services came out. The tech fixed the problem within five minutes and was good to go. AHS has been easier than I thought it would be.

Our heat turned off and stopped working completely. My husband did the claim to American Home Shield through the phone system. They contacted the company immediately and the contractor came out the next morning. They’ve been here before so we’re used to them. They’re good and we like them a lot. They repaired the heat but it cut after they left. The system cycled off and wouldn’t come back on. So, they came out last Friday and then, they couldn't come back until this past Wednesday. The tech said he had to reconnect a wire to the thermostat from upstairs to the outside unit and for some reason, the wire was shorting out. So, he redid that. It didn't take him long and it has worked fine since they left. We’ve had AHS a few years and we've been very happy with every claim we've ever called. The contractors come soon right after and take care of the problems. So, we've been satisfied.

Considering my house is about 20 years old with original appliances, having a home warranty was probably the best decision that I could make because I feel like the appliances are gonna go out soon. AHS covers just about everything that you need. Some are additional coverages but the basic stuff like dishwasher, refrigerator, stove, water heater, furnace, those types of things are covered. It was recommended to me by a friend who said that it saved them quite a few times.

There are a lot of home warranty companies out there. After I started calling a few places, I was totally bombarded. My emails, every day, I was getting the same ones, but I'm glad I went with American Home Shield. One time, my heater was turning on, but the heat wasn't coming through to the house. The first time, the repair people came, they cleaned out whatever's in there. They took out the filters, and then it started going. It went okay, but then the next morning, it didn't go on again. I was worried that they wouldn't come back right away, but it only took two days. The same person came, and he gave me a new thermostat and got it going again. We tried it again before he left because I didn't want the issue to happen again. We turned the unit off, then he turned it back on. He was very nice and my heater has been fine ever since. From what I've experienced with Home Shield, everything seems okay. I'll wait till the next problem I have.

Sears came out for the dryer, which we thought was a dryer problem. The Sears person was very knowledgeable. He did some research and found that it wasn't the dryer itself. It was the electrical connection. So the problem wasn't the dryer but it reacted like the dryer because it wasn't getting all the electricity. So the Sears person did an excellent job. We had somebody else come out and do the electrical connection and that fixed the problem. Most times, it's pretty easy to submit claims with American Home Shield. The problem is that sometimes getting ahold of the people who actually come out is not so easy. It depends on the people that we're working with. We just submitted a request for our heat pump and we're waiting for them to get back to us.

American Home Shield sent somebody in here for a furnace repair. The thing was on and off. We don’t know what was really causing the issue. It will be working, and then, all of a sudden, it stops, or it would be on, and we'll be having some smell. I put it off for a while and called American Home Shield. But it was getting too cold, and that day, it was gonna snow as well. We have a three-bedroom house and a basement, and everything is getting filled up. I decided to try to see if it would work. Now, when I put it on, it started working again. But then, it did keep on going. After eight hours, you could see that it was on, but then it didn’t generate as much as it was supposed to.

I had a unit installed in December 2019 and this winter, it wasn't staying hot. It was blowing cool air. I had to call American Home Shield a couple of times just to get someone out here. We had issues with the claim initially, like, this guy said he couldn't do it. This person did it last year. There's a new system. So, the language and cultural barrier was an issue at first. Then I’m in Missouri. It was cold and I was trying to let them know my heat’s not working and they had something in the background. I said that this was just put in a year ago and it should not be acting up. I needed someone to come out and look at it.

I invest in rental properties, and all my properties are also serviced by American Home Shield. With some properties, they are very responsive. Whenever I talk to AHS, their customer service is good. They try to help and figure things out, but some communication is lost, and things are not working seamlessly. I had some plumbing leaks in my bathroom, both the tub and the sink. I put in a work order over to American Home Shield and they made sure that they fixed an appointment the next day. The repair people swung by within a couple of days and they let us know that they have to reach out to American Home Shield to get approval on parts and other things. It almost took three weeks before they could come back to me.

My air conditioner had an issue with the thermostat not controlling the temperature properly. I went online and did a claim to American Home Shield. It was very easy. The contractor did a great job. But they submitted to American Home Shield to have three things replaced, and then they came back and American Home Shield only approved one of them. I called American Home Shield about it, and they said that the authorization form wasn't available and that they would contact me this week. I haven't heard from them yet. My experience was good other than that.

We had a claim for the tankless water heater. Alfa Appliances came out and they were excellent. He had been out a couple of times and he replaced the part that day. The other plumber, he had to come back to find out what was going on. But in the meantime, I'd only taken a shower in one bathroom, and that's where I found out I didn't have hot water. But since then, I've taken a shower in the other bathroom and I've got the same problem going on. So, the problem hasn't been resolved.

I will recommend American Home Shield. They have a pretty timely response. For my recent claim, Ostarly Plumbing came out. The issue was in my kids’ bathroom. He thought that it was coming from underneath the toilet. But he said that there’s a seal around the tub that needs to be resealed. He changed the O-rings on the toilet but he couldn’t fix the seal. But he told us what we needed to do to get that done.

We had a service call for plumbing as there was a leak all over the floor. I put my order in and the techs couldn't come out right away. I had a neighbor that saw what was going on and we had to do something because it was flooding. I had a friend help me fix the problem. When you call American Home Shield and get service, you have to pre-pay $75 for the co-pay. You have to pay it upfront on the phone at that moment. Since the problem was a dishwasher and other plumbing issues, I had to pay twice which was $150 to put in my service request. A day or two later and before anybody came out, I called to cancel the service order because we had got the problem resolved. American Home Shield couldn't seem to give me my refund although they said they were going to.

Bubba's Plumbing was dispatched to fix the toilet. They were great.

We’ve had plumbers come out a couple of times in the last two months. It was a bathtub spout and there was a sink. The faucet had a leak in the bathroom. The toilet was leaking as well. The gentleman from Loyalty's was very kind and offered to take his shoes off when he didn't have to do these initially. He was polite and he cleaned up. He did a great job, told us what he covered and the parts that he had to go order. They were back out in a couple of days. The timing was great. We didn't have to wait for it. They were there when they said they’d be.

Just recently, I had an oven repaired through American Home Shield. The contractor did a very good job on that. I was pending and they fixed the dishwasher right before Christmas, and they did a very good job. They identified the parts that we needed for the refrigerator. There's been some confusion. When I went back to find out the status of that, the online information just said parts had been ordered. When I followed up and spoke to some associates of American Home Shield, they told me, “No, it was identified that they were going to replace the refrigerator.”

Pacific Home Plumbing did a great job. The water heater replacement was a success. I would recommend them highly. But American Home Shield seemed to bungle the hot water heater order. We had to reschedule twice because the hot water heater wasn't ordered for Pacific Home Plumbing to pick up. So it was twice delayed. The warranty is not as it seems, because even though something would be replaced and the item may be covered, you could still get a large service charge from who's doing the install.

The freezer was not working, and I felt like American Home Shield handled my claim in a timely manner. It's a very simple process. It was easier to call. I know that with all the calls that come in due to COVID and all that's going on now, it's probably a little harder with the calls. But for some who are not necessarily computer-savvy, it could possibly be frustrating to have to go online to really get through to a service. I actually tried both ways. When I initially started the service, I was busy. So, I thought, “Okay, if I just tried the phone way, then I can complete this task and do that at the same time.” But that didn't work. Because I was on hold for a long time. I probably would have had the service done days prior because I would have been able to get through quicker when I was first attempting. But as soon as I called, they sent somebody right away. For those I know who don’t have home warranty or any of that, I recommend them all the time.

RG Plumbing and Rooter came and checked on my garbage disposal. The tech diagnosed it pretty quickly and told me that he needed to replace it. He was very quick and very efficient. He was very informative on all the information that I needed about the new garbage disposal. He was very friendly. I didn't feel uncomfortable at all with him being in my home. It was a great experience.

I had an ice maker go bad in my almost brand new refrigerator and AHS replaced it. Recently, ABNation came out for my pool pump the following day after I filed my request. The individual replaced the pump and the pool is working. He told me that it's a similar pump but it doesn't match the system that I have. I understand I had no say-so in the type or quality. It went fine except he did not leave me any paperwork with the nomenclature of the pool pump on it.

American Home Shield's claim process was pretty easy as far as calling and putting in the order. Their reps were pretty good and so was their contractor. The tech who came for our claim wore a mask. He did my dryer and it's really good now. I would tell family and friends to get American Home Shield.

We had an element of our heater go out. Since the techs came, the heater has been working as normal. My husband said that they were very nice and professional. Go ahead and take out a policy with American Home Shield.

I had two problems. One was with my dishwasher. Sears was great. I don't have the kind of issues I have with other vendors that sometimes get sent out. I like to get Sears because they help me resolve the issue. Some of the vendors that American Home Shield sends are just here to get their $75 and they leave, and it's really frustrating. But I work with American Home Shield and they usually will send me another personnel, and then we're okay. So, that was what happened with the dishwasher. The first vendor they sent out didn't resolve it at all. They tried to claim that we were a commercial property. I'm not. That's the second time that's happened to us with them. I ended up having to pay for my own, but American Home Shield had backed me up that time also. They ended up reimbursing me.

The AC wasn't cooling. There was no Freon in the system and it peaked out. I called the number that goes to customer service in the Philippines. The call wasn't too bad. But once you tried to get into any details, the communication was horrible. And that's just cultural. Agape was wonderful. However, I'm not pleased with American Home Shield. They don't get back to you. I have asked for a supervisor to call me on six occasions and it has been over a month and I haven't heard from one. I would like an American customer service contact. American Home Shield goes out of their way to make sure you can't call anyone in America.

Valley Refrigeration was wonderful. They were timely. They did everything and they did an excellent job. My heater was fixed within hours of me calling. With AHS, I like the security of knowing that they'll help.

Our claim to AHS for a rekey went really well. The tech was professional. We wish we could have got a date sooner, but given it was over Christmas, it still worked out well.

Some things get fixed immediately and taken care of. I had a garage door opener and it was done. There were no issues. It was the same case with the plumbing. I'm happy. Rangers Holding came out for a toilet and they're the best repair people I've dealt with so far. AHS also has a call back process which is amazing. You don't have to wait on hold forever. They did get better at calling back and they have gotten better at answering.

The tech came out for the refrigerator and he was polite and professional. He got straight to work. He kept his distance because of COVID and he had a mask on. He took care of the problem rather quickly. It was easy to submit the claim. But it comes down to the cost is rather expensive. AHS should find a way to offset or lower the cost.

The toilet was shooting water out. JBC Plumbing came out. That was the second time they've come out. They fixed my water heater before. They were super timely, and my experience with them has been really positive. It’s super simple to submit claims to American Home Shield. There was one time I was a little bit frustrated. I had something else come up, and it was over a weekend, and getting service over the weekend was kinda tough. But then, with my previous air conditioning unit, I had people come out something like six times before. It was eventually completely replaced. The way it works out for AC companies, they are pretty busy in Hawaii. So, you make the request and five days later, this fellow came out. We had this AC issue drag out for months before it’s eventually fixed. So, economically, it still worked out and it’s really good to have American Home Shield. Having kind of a 20-year-old home, it’s definitely worthwhile to have.

On Christmas Eve, there was a short somewhere in the system here in the house. I tried to reset the brake on the breaker box and it wouldn’t reset. So, I did the few things that I knew how to do. But since we had the home warranty, I called AHS and opened a ticket. The process was pretty simple. Then, the tech came out three days later and started troubleshooting. He initially found that it was a very minor issue, but I wouldn’t have been able to find it. He was knowledgeable, and he took his time and thought about what he was doing. And he was in and out of here in an hour-ish or so. I was hoping somebody would respond a little faster than that but it was Christmas Eve. And fortunately, everything still was resolved quickly and we still had heat, plus other things still worked. So it wasn’t the end of the world.

The guy from Plumbers Inc. was sent for our plumbing issue. He found out the problem and but it took about a week and a half to fix it because his wife was pregnant so he was trying to get her to the hospital when we had my appointment. He put me aside for another week. I was surprised that he didn't refer someone else to take his place to fix my problem. I also wondered why the company didn't send me someone else when he had a problem. There must have been someone else there too besides him to take his place. My problem happened to fall on a holiday time and I really needed my sink because I had company coming. But then I'm very happy with American Home Shield.

Plumb Genius was timely. They got in there, fixed the problem, and got out. Not having to look at stuff and say they'll come back tomorrow and bring the right parts is always important. They had everything they needed, so it was good.

I'm satisfied with AHS. They're good, dependable and they respond. I'm glad when they switched over where they take their money right then and there, and then the technician comes out, does the work and he's gone. Years ago, you had to pay the money when the technician came out. I've had other agencies trying to get the business, but I've been with AHS for 20 years. Every time they come out to do something or replace something, it’s been no problem. The tech that came out recently for our garbage disposal was very professional.

The guy who came out for the motor on the fan inside the air handler that was bad was good. He was nice too. He didn't have the proper motor with him so he came back the following morning and replaced it. It blows a lot more now. I had AHS for about 7 years in my old house and I've had them about 3 years in this house. Filing a claim was easier in the past. They're a bigger company now that it's not as quick and as easy scheduling somebody to come out. Also, I hope they don't increase the deductible again. It was $75 when I started with them. Now, it's 125. The payment was $39 a month and now, I'm paying $51.99.

As the contract says, if they can't fix it, they will replace it. That was one of the things that attracted me to AHS in the first place. They try to come out so quickly as possible when they are called. The thing that amazes me is that if there's a problem, I pay $125 for them to come out. Then if there is another small issue, I don't have to pay that $125 due for if there's that person they see something else can do. That's helpful. Recently, Aire Serv of Southeast Michigan came out for a heating issue and they were able to fix it.

My oven would heat up and then completely shut off. The tech came the first day after the holidays. He looked at the problem, took the oven out and disposed it. The issue was one of the main boards. He was quick and efficient. It took two weeks to get the parts and then he fixed it. The oven worked fine when it was done.

I feel great about AHS for the most part. We had sinks that were stopped up, one was upstairs, and the other one was downstairs. It was a slow drain. Turbo Rooter Plumbing came out and unstopped it. It didn’t take 30 minutes or more. I asked them some questions about how I could prevent it going forward, and that was that. My most recent claim for my dryer, my washer, and my microwave, Appliance Care came out and didn’t diagnose it pretty well. They worked on the microwave during Christmas time and just left it without fixing it, but then they left the oven incapacitated when the oven wasn’t broken at all. We had to go to somebody else’s house to fix it. AHS had to send out Sears to do a follow up. They usually call them to do the cleanup work for any of the contractors that can’t really figure out what the problem is. That was a small hiccup. Now I’m waiting on Sears to do it correctly.

The appointment was three days long. When the service guy got to our place, my dryer that I had an issue with came right on. But it's all good. The tech was great. I'd rather have AHS's warranty then not need it than not have it and then need it.

Home Shield processed my claim right away and something was scheduled in two days, which was reasonable. My heater wouldn't come on and I’d definitely give the contractor that responded to my service call excellent marks. They did a very good job and they would be the ones Home Shield would want to keep on their network. Not all of my claims had been so well though. It depends on the contractor that responds. The processing of the claims and services has always been very satisfactory with American Home Shield. They're the only home warranty I've recommended to people. Throughout the 25 years, I've had at least two contractors that did a very bad job. They were both heating contractors and I'm assuming they got weeded out eventually from the network.

I had a pipe that needed to be looked at. It was a little stuck. The plumber who came out was really friendly, nice and professional, and he was wearing a mask. American Home Shield is really convenient. I use them for all of the properties that I own. It’s good to have a one-stop-shop for anything that goes wrong.

I called American Home Shield for an AC repair. My experience happened quickly and timely. It’s now working great. The contractor got here when they said they would, and they got it done quickly.

My service with American Home Shield has been good. It’s easy making a claim and I like it. The people who came out for my furnace were great. They showed up on time and we got everything done fast. They told me that some piece with the ignitor was not staying on.

Having a place to go to solve the issues without an exorbitant cost is beneficial. I submitted a claim online for my water heater and it was quick and painless. The repair company solved all the problems with no issue.

The first time I used AHS was for my dishwasher and microwave. The microwave never got fixed. The bulb exploded and the thing broke off in the microwave. Then the water never drained out in the dishwasher. It wasn't also fixed. This second time, I was having a problem with my kitchen sink. I couldn't turn the water on. Underneath the sink, the water was going everywhere.

It’s pretty fair that the company, they send out companies to help out the homeowners and stuff. The companies that have been coming out are pretty good and reasonable, and I'm okay with it. However, I have an issue with the site. When you want to pay your balance off, it doesn't let you pay off your balance on the online site. You have to either call in to do your payment. I don't know how the company hours are. But sometimes I might be up in the wee of the night, and I may wanna go online and pay the bill. And that way, I could see what I'm owed and how to pay it off or put money down on it. And I don't have that option to do that. Other than that, when both of my toilets had a leak, they both got squared away. And the company that American Home Shield sent out was excellent. They had their masks on. And I was social distancing, so I let them go head on and hands on the bathroom, and I stayed away.

The hot water heater was popping the circuit breaker and hot water was not lasting through a shower. The contractor was great. They replaced the rods and the water was hotter. But just the same, we still ran out of hot water and the water heater was popping the circuit breaker again. I notified the contractor and they said that they could replace the rods and check the thermostats. If the thermostats were good and the rods didn't fix it, it would have to be a new unit. So, when they came back out, the repair guy looked at it and said that they would be getting a new unit for us. American Home Shield is a good company and people would be dumb if they didn’t have them.

I tried to do two different things with American Home Shield and their policy worked out with one of them. I wish they gave more details on their policy up front. Other than that, service was quick and the tech had my electrical issue fixed in no time. We were very happy with how it was solved.

Prime did an amazing job. He was in and out, fixed the toilet in less than five minutes, and of course, he was covered due to COVID-19. The only issue that I had with the claim was I paid upfront, and for whatever reason, it didn't run my credit card so I kept getting an email saying I had a $100 due, even though I thought I had put in my credit card information after they charged it upfront. So, that was just a little rough. But other than that, it was easy. For people that have a home, it's best to get a warranty and go with American Home Shield. I've had to use them twice and it's been an amazing experience for me.

We recently had a plumbing issue in our rental house. We submitted a claim with AHS for it and they handled it well. The process was great.

I recently had a claim for rekey with American Home Shield, and I really enjoyed my experience with Kim. She is my rep. I really like her. I reached out to her for my claim and she handled and set it for me, which was really nice. That was pretty easy.

The process through American Home Shield was simple and everything was set up very quickly. The repair itself didn't necessarily take so, they're coming back out today but reopening that ticket. That request was also very easy and intuitive. The repair guy was very friendly and knowledgeable. He showed me what he fixed, let me know if there were any issues and the process I needed to follow. He was very informative and quick. I had one experience with AHS previous to this and it was about the same. AHS got me in touch with a very thorough contractor so I have no complaints. AHS provides a sense of comfort and reassurance knowing that they're there. It's a service I'm going to renew with up here in the next few months. It's very valuable.

I woke up at about four o'clock and heard the fan running. I covered up and went back to bed 'til I realized at about 6:00 that my fan was blowing cold air out of my vents. My thermostat was set to 70 because it was 20 degrees outside. But, it was only 62 degrees in the house. The tech pulled the thermostat apart and blew a bit of dust out. He said there was a switch that had gone out and he replaced that. He got my unit up and running and cleaned off a little condenser. Now it's blowing heat. I had been skeptical about even looking into getting a Home Shield warranty but I was referred by my husband's cousin. I'm super glad he talked to me about getting one.

I had my furnace worked on and that went well. I had two contractors come out. There was a miscommunication for one of them. They checked the wiring for whatever reason but they also referred it back and wound up sending an AC contractor out. They did a good job. The tech looked like he knew what he was doing. Everything seems to be working well.

We recently had a heating repair. The guy came in three times and never fixed the problem. I told him exactly what situation was happening and he asked if the water was cavitating, but why the cavitating? However, American Home Shield is great and much better than my previous warranty company.

The washing machine was holding water and wouldn't drain all the way. The technician showed me what he was replacing which was some kind of hose. He said there was dry rot so he ordered some new hose and came back, put it on, and fixed it. Everything was good.

We had snow in Tucson, and that morning, when I woke up, it was 61 degrees in my house. I didn't know what was going on. I checked the thermostat. It didn't seem to be working correctly, so I turned on the heat but it took all day for it to heat up. I checked the pad. We changed the pad. I pulled the pad out and put a temporary one so I could get the right size. Still, nothing had changed anything so that's when I made the claim. I called American Home Shield and the contractor showed up, took everything apart, and they serviced and fixed it.

About two years ago, my washing machine broke and American Home Shield replaced the whole thing. Recently, I had a plumbing issue and Dockside Plumbing came. Their guy, Rick, was great. He fixed it really fast and found it. He cleaned up all the mess of the drywall that he took down. It was just that they couldn't come out for a day and a half. The next morning, I had a bulging ceiling dripping on my couch. I knew they were booked up. Overall, it was good. I liked the text message replies that said, “This person's coming out. There'll be contacting you. We've contacted this person.” Then the drywall guy came. He's fixing the cosmetic part for me too. But that's not covered. I have to pay him separately.

The tech came and the light was on but I didn't keep the oven on. Once I saw the problem came again, I turned the oven off. It was doing the same thing it was doing before the techs fixed it. The light would come on for the oven and the preheat. Then both of them would go out, stay off for a while, then come back on. It's back and forth like that all the time and it wasn't doing that before. It wasn't fixed right.

AHS is amazing. I've been with them since 1997 and I've never had issues. Most of the representatives that I've spoken to have always been on the top and very helpful. When I call, it’s usually the next day or two that the contractor comes out. It's not long at all. Everyone I've had except for one had been amazing. For the pool, it was fine. We had one where they had to get another part for a refrigerator but they usually do get it done that day.

My drain was backed up. I submitted a claim that night and I got a notification in the morning who the contractor was going to be. About 15 minutes after receiving the notification, I got a phone call from them. They told me they could have a plumber at my place in 20. The plumber explained everything the whole time. Since he came out, the drain has been fine.

I initially tried calling in a claim but there was a huge wait so we ended up going online to book the service. Technicians came out for my dishwasher. It took an additional two weeks for them to get the parts then come back out and fix the appliance. It was about a month in total that we had to wait to get the dishwasher completely repaired. That was a pretty long time to have a broken dishwasher. And it's one of my favorite appliances. We looked up the company that serviced us and from what we read, they were from quite a distance away. That aside, our dishwasher has been functioning fine. Being with American Home Shield has been worthwhile.

My ceiling fan that switches my light was hanging down in my kitchen and you could see the white wire. I don't know what made it fall, but when the gentleman came out, he looked at that and he said that needed to be cut down. I said, "Well, I don't want you to cut it down because if I'm not able to repair it under the warranty, I would have to wait for that." I felt like it was not so much that he didn't wanna help, but it was more like, "My company can do this, but we're gonna have to do x, y, z. We have to cut it down." I said, "No. Why couldn't it be just hung back up there some kind of way?"

I put in my request for service to have my heating unit fixed, which was not working at all. It was coming on but it wasn't staying on. It took a few days to get a person out but it was around the holiday season as well so I kind of understand about that. Once he came out, he was here for five minutes and fixed the issue. He knew exactly what it was when he came in. He just validated it when he went and looked at the unit. And he was able to replace the part and out very professionally and did a great job. He kept the floors very clean. We were able to social distance. He was right in, did the work, and right out.

American Home Shield now has a program where I can pick a vendor, so when I have the choices, I go and I look up everybody's reviews. I want to see how they've dealt with other customers in the past. A-1 had really high reviews, so I picked them and they were amazing. I requested service for my dishwasher and I got a call by 7 o'clock the next morning. I was not expecting that. The tech also came out that day, but he couldn't repair it at that time. He had to order some parts, and then he came back, but overall, I would highly recommend that particular company, and I would definitely use them again. It's one of the best experiences with any type of service with American Home Shield.

Submitting a claim to American Home Shield is fairly easy. I call them on the phone. I had a claim recently. The tech had to replace an inductor fan. He didn't have the part but the next day, he came back and put it in, and it's been fine since. American Home Shield was easy to get ahold of. They sent someone out promptly and the repair was done properly. So, I'm satisfied.

I went to the website to file a claim to American Home Shield. The process went well. Everything’s good.

Our furnace is a heat and pump where the fan runs when the thermostat's on regular heat. It froze up on the sides, which was not normal. I didn't want us to not have heat because I have a daughter with a disability and two grandkids that live with me. The worker who came was good. the problem was the outside unit with the fan. The guy told me what he fixed and it worked. I was thankful.

The contractor did a really good job. They were very professional and they solved my problems. I do my claims online through my app and it's simple. It allows you to put as much information as you want and description so it's good. AHS is a good investment to protect your stuff. It works. I've been telling people that and I’ve had people sign up for it.

I had a heating repair through AHS and everything was great. The tech came in really fast and the service guy was really polite. Everything got done really quickly and now, I have no problem with the heater. When I had the issue, I called to American Home Shield, then a couple of hours later, one company was reaching out to make an appointment with me. The company's reps asked what would be the best day for me, so I told them. Then, the technician came exactly on the day and the time set. When he arrived, he introduced himself and he was wearing a mask. He was asking what was the problem and I told him it was the heat. He then went straight up to check the heat thing in the attic because he knew what was the problem. He changed a couple things and I was really impressed of his work. My other experiences with AHS have been really well, too and I am happy with American Home Shield for all the services I go through.

CD’s Appliances was great. Cliff came out, and he was good. They communicated well. They showed up when they said they would. I would recommend American Home Shield to others. It has been great. It's the best warranty I’ve ever had.

I'm having my heater repaired, but I'm not pleased. South Placer said the heat exchanger was ** but they didn't show me that that's what it is. This for sure is expensive. The part and the labor was not bad, but because they're doing something major with the heater, it requires upgrades in California, which means they have to come out and inspect my vents. The repair was $1,100 and the added cost is $1,500, so I wanted a second opinion. I don't feel like I can only trust one company. However, American Home Shield said that if the opinion was the same with the company that I had chosen, then they wouldn't cover the cost. I also didn't like that even if the other company found something different, AHS wouldn't cover the repair with that company.

My experience with American Home Shield was very pleasurable. They were responsive and everything worked out fine.

C and R did a great job. They installed the cooktop. The one thing that I thought was interesting is that American Home Shield apparently did not communicate terribly well with C and R. They didn't know what they were coming out for. But it didn't bother them and they didn't complain. They said that American Home Shield was notorious for not telling them anything. Other than that, C and R came out right away. They were really prompt and professional. They got the cooktop installed in no time and cleaned up. Overall, the process went pretty smoothly and American Home Shield worked for me.

We had an AC claim and the techs who came were really professional and did everything right. It’s just I don't know what happened with the board. It worked for a few hours, and it crashed again. They had to come back the next day. Then, they got it fixed and it's been working since. We got a few claims with American Home Shield. You could just go online, pay the money, and then they send somebody. It’s been pretty easy. They're pretty quick unless they need parts. Then, they get the parts out pretty quickly.

I had a claim for a stopped sink and it went great. The tech was excellent. Everything has been working fine.

For the changing of the locks, the guy came and did everything in half an hour. That was very pleasant experience. Recently, I had this plumbing leak that I thought was a pipe leak but Mike from Honesty Mechanical said the leak was coming through shower pan. I put like three claims and he's the only one who's coming. He's very nice but he was not able to repair it because he has to open the shower pan and AHS doesn't cover that thing. When there was a snow storm here and there was a puddle in my crawl space, I tried to get ahold of AHS but it was not possible on short moment. I had to go and do it on my own. When I tried to work with them for the reimbursement of the sump pump and dehumidifier which I had installed in the crawl space, they rejected it.

When I filed a claim, I didn't see how to put two different instances in the claim so I ended up calling in. Then the AHS rep let me know that the contractors would be giving me a call to set up the time when they could come. One Way Electrical came in to fix the outlet in my kitchen that was caving in and then they fixed the light switch in my garage. They were fast and professional. Now, I don't have to try to use one of the outlets on the plug and I can actually turn the light on in my garage instead of using a flashlight.

We've had two repairs done through American Home Shield, and I was extremely disappointed with one. The repair people from Lenny's were terrible. They broke my shower. I think the tech dropped his drill. We had a couple of faucets that needed to be worked on. For the one he ended up in our basement bathroom, which was right in our shower area, he had to cut an access panel into the ceiling. During that time, he dropped a tool. It's a fiberglass shower. I have a big chip in my fiberglass shower, and the fiberglass seat is split. That work was done in May and I didn't realize that until recently. It's my son that showers in that shower all the time. I'm not happy with that. The tech did two access panels. Our basement’s only been finished for five years. He did another access panel and didn't even have the right access panel size. So, it looks horrible. I had another claim just in December, and that was fine. It was for a clogged pipe.

The heater wasn't working. The technicians were great and got everything working and fixed.

I like having AHS in case something big goes, but for smaller things, it’s a little bit of a hassle. Recently, there was water coming down our wall under the master bathroom. Tri-State Home came out and they were good. They're one of the contractors that we like.

I've dealt with American Home Shield before and they have excellent customer service. The dryer had gone out and I put in a claim on the computer. I was told that the contractor would be calling but they didn’t give a time frame. The contractor was great. We’ve worked with them before for the same problem. They always called us and let us know when they were coming and if it was all right as well as when the part would be in. The dryer is still working since the repair.

We've had luck with AHS in the past and we've utilized them for a couple of years now since we bought the home. We've had to call them a couple of times and they’ve handled everything swiftly. Recently, we had a claim for the washing machine that was leaking and the tech who came out was great. We had no problem at all and the process was easy. American Home Shield's service is a little bit expensive but if you need it, then it works out like any insurance.

The garage door opener would intermittently stop working. I hit the button and it went up a third of the way, and then it stopped. It wouldn't do anything else from there unless I manually did it. Complete Garage Door came out and I’ve had no issues since then.

Underneath the sink, there was a leak. My wife was home when the guy came. She said he was nice. He fixed the cartridge and he took care of the problem. Since having American Home Shield, I don’t have to worry when something breaks.

I had a plumbing issue and three days after making a claim, technicians came out and fixed that. They fixed the drywall too. American Home Shield has been pretty good. I've been pretty happy with them and I'd definitely recommend them. I just wish I could speak to somebody in the United States every time I have to file a claim.

Most recently, the tech from Mr. Appliance of East Texas, Jason, came back out to put the parts on that he ordered for my microwave. The first time, he came out to check it out. The microwave would tell you that the door was not closed. It would flicker at you sometimes when you open the door. Sometimes, it wouldn't work. You'd have to slam the door. One time, it kicked my breaker when I turned it on. It did some weird things, and it didn't do them all the time. But it seems to be working fine since Jason put the parts in.

We had a problem with our hot water heater that we were having to pay a lot of money out of pocket for it. My friend's dad came over to help us and he said that our house is older and it would really make sense to have a home warranty. He had American Home Shield so I looked into it and signed up for the service. We have used American Home Shield for a few different things. To me, it's money well spent because we have a home that's 20 years old and things happen. Being a young family, you don't always have the money should something go haywire. Paying that $60-some every month is well worth the peace of mind when something does happen. American Home Shield is great and I always recommend them.

Our water heater wasn't working and the tech came in and resolved the issue. Submitting a claim was very easy. The contractors that have come out have been very professional and done a good job. So we've been very happy so far.

We have two water heaters at the house. One of them was leaking and the other needed some work on. So they moved. American Home Shield gave us a new water heater, and they had someone fix the other water heater. I called them to file my claim and they got back in touch with me. I had to pay a service fee for them to get someone to come out and do it. Their claims process was okay once I understood what to do, because that was the first time that I used American Home Shield’s service. After they explained what was what, and I said that would make me decide whether I would keep them or cancel the contract.

Every time I have used American Home Shield, I have been very happy with the companies that have come out.

I have a garage heater, and it sounded like one of the bearings was bad in the motor. Automatic Heating and Air Conditioning came and replaced that. The noise is an annoyance, but it probably prevented the heater from breaking further. It's a lot quieter in the garage now.

My most recent claim with AHS was for the water heater. It went really well. AHS did a good job. The folks that came out were excellent. They were on time, professional and seemed very knowledgeable. They replaced it, so it more than met my expectations.

I had a heating claim to American Home Shield on a rental property I have. Considering I'm about 3,000 miles away from the place, my experience was pretty good. It was fairly easy placing the claim. The people from American Home Shield were kind and courteous and listened to my request.

I had an issue with the heating and I called American Home Shield. They scheduled with US Air Conditioning and the guy came and fixed the issue. I've done two claims before and AHS is doing a good job.

I really felt bad as my claim wasn't handled right. I don't have a job and American Home Shield told me to go buy a refrigerator and then send them the bill so that they can refund me. They did the same thing for my dishwasher. So, I have to raise money to go buy the fridge and the dishwasher and then bill them instead of them giving a check or going to Home Depot themselves, paying for the replacement and then coming here for it to be installed.

My heater wasn't working. I called the number that AHS gave me originally and I never spoke to anybody. I just followed the prompts and submitted the request. Then, the tech called me that same day but I didn't see the call for a week. That was my own fault. And then, he came out four days later and he was great. I've had issues with my heater since I purchased this house, and every single year, I had to have a part fixed or replaced and it never really even seemed to do anything. But he replaced one part, got it working, and I haven't had any issues since. I also asked him if I could use some of his business cards for some of my clients in the future because he was really fast. He looked into my heater and told me what was the problem. Then he said he'd be back either that day or he'd have to order a part. Then, he came back that day and he was done within an hour or two.

Bear Plumbing and Rooter came out really fast. The tech has to come back again now because the faucet’s not right, and it inconvenienced my tenant. He couldn't turn the shower valve. Now, the hot water is not coming out. It's only cold. So, I don't know if they check it outright or not. If there’s an iffy part, it's better to fix it right there and then. It doesn't cost the insurance company money. But now, they got to go back again. I don't know if these companies that American Home Shield hooks up with are the AAA companies. Sometimes, they're very quick and they don't communicate that well with the customers or with me. They do, but they don't. So, depends on who you get, it's a hit and miss.

There was a leak in the kitchen sink and it looked like it was coming from the connection to the water faucet. My claim to American Home Shield was not at all difficult. It was very smooth. The technician had to come back because the new faucet had to be ordered from Moen, but that wasn't their fault. My experience with American Home Shield has been very good. I had them a long time ago and I'm very pleased with the service I received.

We thought our refrigerator was leaking something internally because we cleaned it inside and there was something else coming in there that was kind of a darker color. I did a claim to American Home Shield. The contractor responded quickly and got out here within a couple of days. The tech was very good and very knowledgeable. He really looked through and said there was no leak. We had just bought the house and he said it was just some other things that had been built up kind of in-between some of the shelves and that it was just still coming out and kind of making a mess in the refrigerator. He really confirmed that there was no leak anywhere.

American Home Shield has been good to us. When we needed stuff done, we got it done. Recently, the plug-ins in my garage weren't working right and I had the electrician come out to fix them. They did the same thing they did before they came out though, so now the electrician is coming out again on Wednesday between 2:00 and 6:00 to see what the problem is again. I don’t want my house catching on fire.

I called AHS for the issue with my lights and outlets. Advanced Electrical Solutions came and they were amazing. It was a great experience with AHS and I'll recommend them.

I have two separate sinks and both of them were leaking. We couldn't use them to wash. It took American Home Shield three days to send a technician which I'm not thrilled about. It would be nice if they can get my appointment the next business day. Other than that, AHS was easy to talk to and the tech was so nice and professional. So far, things have been good and there have been no leaks. I'm happy because I don't need to put a bucket out or wipe things down under the sink. You should contact them if there is an issue in your home.

I went online and made a request for the garage door opener that wasn't working. I paid the $75 fee and the guy came right out two days later. It was on the weekend. He was very good. He was able to go ahead and figure out exactly what was wrong. It was a transmitter that was in the main box that wasn't working. He got it up and running and even gave me some tips on how to keep up the maintenance on it. I'm glad I have AHS. They're good.

The issue with our refrigerator is still reoccurring. The guy told me that it was gonna take 24 hours to make some ice, so he doesn't really know what is going on after those 24 hours. Now it's making ice, but I can't dispense it from the refrigerator. It doesn't come out. But American Home Shield responded very quickly to my claim.

My refrigerator’s over 20 years old, and it's got cracks all inside. I've shelled out so much money and it doesn't freeze. Lately, because the weather got colder, it's freezing stuff. But later on, it'll start spoiling stuff because it doesn't warm up and I've already had AHS out here for about three or four times. Then about seven years ago, my other house had a problem with the dishwasher. I must have had them out there seven times and it was $75 each time. They kept sending different people each time. They kept saying there was nothing wrong, it was this and that. I mentioned to them that I was still going through the same stuff over and over again. They were putting a Band-Aid over something that needed to be repaired severely, or needed to replace. Then it was like I was pulling teeth to replace it. Finally, I went on my own and paid somebody $150 to check it out, and guess what? I needed a new dishwasher. I went and bought it out of my pocket.

Craig from Sears came out. Our issue was a simple fix and we should have known how to do it, but we didn't. He was very professional. People should get American Home Shield.

I had an issue with the icemaker on my refrigerator, so I called American Home Shield, and they sent out somebody from Sears. That person saw that there was a leak on the hose that feeds into the refrigerator for the icemaker, but he couldn't do anything with that. However, he did what he could do. He made sure that the temperatures were checking out okay on both sides of the refrigerator. I then called American Home Shield back up and they sent out a plumber who was able to attach a new hose for the water supply. Once he was done, I called the home warranty company back, and they sent out another person that was able to replace the malfunctioning icemaker.

The shower had problems due to leaking and the water where the washer would go was clogged. Dempsey Oil came out and it was pretty smooth. Overall, the service from American Home Shield was good but it’d be nice to reduce the cost a little.

I called AHS for a heating claim and I liked my experience. The secretary from the customer service from the contractor, Northwind Heating and Air, was very polite and nice. The technician was also polite and he knew what to do. Both of them were very professional. My experience with AHS has been very satisfactory as well. Every time I call the service, they're really good on it and I don’t have any complaint about it.

We've requested service from AHS both online and over the phone. The online one was the easiest and way more convenient. If you're able to use the webpage, it is best when scheduling appointments. It works out great. But if you have any other thing you need to do like if you have a billing dispute or you're trying to get reimbursed, the webpage is not helpful. The only person you could talk to is somebody on the phone and that takes forever when you're waiting on the line.

We first used AHS for our furnace and everything went great. The people who came out were timely and they called us. They let us know they were on their way and were very quick with the job. And then our microwave decided to die on us. It was easy to book a service online through the AHS website. A person came out and was quick on that. But now, I'm going on almost three weeks waiting for a part and have not heard anything so it's getting a little frustrating. Sitting here with no microwave is a little bit of a bummer. I understand right now with times that parts are probably delayed. It's just with the company that we were referred to, it would be nice to have a little more communication from them.

The people from Maclin who came out were great. If I had a complaint, it would be about American Home Shield themselves. The initial claim was fine. It was when they reviewed it that they told me that it was denied. It was the way the young lady rep on the phone explained it. She was from somewhere other than the United States, and I couldn't understand her. That was a big part of it. And all she kept doing was reading a paragraph out of the contract instead of just putting it in layman's terms. I had to call MacLin to ask them what American Home Shield was talking about. The person I spoke with explained it in layman's terms, said that American Home Shield doesn't cover disposal of a hot water heater, they didn't cover code changes, and I have to pay for that out of pocket.

We moved into this house six weeks ago. We had AHS at the previous house. So we called and we wanted to start up a new service. We had the first snap of cold weather and snow. I went out one day to get the shovel out of the garage and looked out the garage door, and there was an inch of snow on the heat pump plate. The heat pump blades were not moving.

We woke up one morning and our furnace wouldn't turn on. We called for a service requests and I was impressed. I had not had a good experience prior. But this time, it was more of an emergency situation since it was 20 degrees outside and we’re stuck in the house. Home Shield expedited the service. The agent understood that there was a safety issue with not having our furnace working. It was 7 o'clock in the morning and they kept me on the line as they were calling providers. They got me one right away. I was pretty happy with that and that made a huge difference for us. The contractor was really great and they reached out pretty quickly after the Home Shield got them engaged. Their guy was out that same day.

The chain of my garage door opener broke. The gentleman they sent was fast and professional. He took care of the problem and went on his way.

When the techs put everything back together on my dryer, something wasn’t connected. They had to come back out and fix the dryer so it would dry properly. But I was more than happy with their service. Little mistakes happen. Other than that, the claims process of AHS has been easy, so far. It could be a little bit faster, but I get it.

All my experiences with AHS had been good except for the last one where the guy who worked on the garage door ripped me off. One of the springs was broken and he told me American Home Shield didn't cover it. He told me the cost would be 500 but when I called someone else while he was there, the other garage company said they could do it for 400. And they only had to replace one spring, which really would be 200. When I told the tech that the other company would charge less than his price, he said they would still charge me for a service call. But he said he could take $50 off.

It's been a good experience thus far and I'm very pleased with AHS. They have saved me lots of money. I've had to call twice and the first time was regarding a toilet. The plumber that came out was amazing. The most recent claim was regarding my kitchen sink. The garbage disposal was acting wonky and there seemed to be something clogging the kitchen drain. I put the claim in on Christmas Eve so I knew I wouldn't hear anything right off but I heard from them that Sunday. Everything was reasonable in the time that they got back to me. I was a little nervous because of some reviews I'd read, but it was very positive with the techs. They came in, had their masks on and they got right to it. They finished the job.

I have a policy with American Home Shield for my house and for my mom's house. The guy who came out for the washing machine was great. He did everything he was supposed to do and I had no problems with that. He had no problems fixing it, and he was in and out. But as far as with the air conditioner, the people went to my mom's house three times.

I called American Home Shield for a heating issue. The tech replaced some wires and things have been great since he came out. The contractor and AHS provided excellent service.

There was a time when my water heater went out and that took a lot longer than I anticipated. The techs had to replace the water heater and I had to get approved. On AHS's site, it says that there are certain things that require more attention than others, like heating, cooling and hot water. My claim was handled slower than I thought it should have. Other than that, AHS has been consistent. My most recent issue occurred on a Sunday. I called American Home Shield and they had somebody already appointed. I called the contractor when they opened at 8 o'clock in the morning and they had me scheduled for that Monday afternoon. It took about 45 minutes for the tech to find the problem and hook me up right. If you buy a house, look at getting their coverage so you don't get surprised by all the repairs you have to do.

I wanted American Home Shield to come out with their maintenance people and look at the furnace to see if there were any problems with it. The contractor found some cracks in the coil and they told me they would have to be replaced. American Home Shield called me and they said I would have to pay the $100 deductible. Within a few days, the contractor came out and put in a new furnace. I couldn't be happier. American Home Shield delivered on what they said they were going to do. The experience was very professional and very hassle free.

We had a massive clog somewhere in our drain system, so our washing machine, sink and dishwasher were all backing up and wouldn't drain. AHS sent a person who was able to snake it. We had to take some things apart but he got the machine in there and we snaked it for a while. In the end, we got it.

It was easy filing a claim to American Home Shield for our AC. There's like a leak somewhere in the Freon line. The techs have to come back out when it's warmer because it's too cold to fix it and test it.

The technician that came out here was extremely knowledgeable and very thorough in his work. We were having electrical problems and problems with our smoke detector, carbon monoxide detectors, and he went through all 15 in our house and had found some that had loose wires. I had to turn the breaker off because our carbon monoxide detector just kept going off. Our smoke detectors are interconnected so when one went off, the whole system went off.

I've had American Home Shield off and on, but I've been a customer for multiple years. I had them in my previous residence as well. Every time I call them with an appliance or any other issue, they definitely get back to me within one to three days. They are prompt when I put in a request. Like any home warranty though, it takes time to get the claim going.

We have had our garbage disposal replaced on an earlier call. Our last one was for the kitchen faucet. The tech was very polite and courteous. He seemed to know his business. Submitting a claim has been fairly easy. But Home Shield should prioritize when it's something more needy and they should get a technician out a little quicker.

Our heater wasn't working. We had to use more and more blankets, so we decided it was time. I went through American Home Shield's online service. They told me in 24 hours the contractor would contact me, which is what they did. They came out on a Sunday to take care of the issue. They did a great job. The tech came in. He was cordial. We showed him where he needed to go, handled it, told us it was done, and he left with no problem.

My most recent claim with AHS was for our heating unit that quit. It was blowing air but wouldn't heat. I was really worried about the company because we live in a small area, and I had never heard of them. But they were wonderful. They came when they said they were going to come. I have wood floors and they put something down to protect the floors. It took them a while to do it, but they ended up having to change out the unit. But I don't think anybody else could have done it any faster.

Multiple Services came in and discovered that there was a circuit board or something else that was wrong with my heating unit and fixed it. The guy was very professional, wore a mask the entire time, and kept his social distancing. He did a great job. As far as cleanliness, he said he would clean up even though I told him not to worry about it. There was a little bit of stuff from the attic on the floor and we took care of that because that was no big deal. People should get American Home Shield because it works well.

I was easy to submit the claim. I didn't go through the recording because whenever I would say something, I don't know if it understood me, or I wasn't answering the right questions. But I just asked for representatives and then I talked to them and got it done. It was easier than doing the recording. The hot water heater wasn't getting hot and it kept tripping the breaker, so Hays County Plumbing came out and put new elements in it, and then they left. But it still didn't work. It kept tripping the reset in there so I had to call back. And then they came out and replaced the thermostat. It works good now. They did a good job. American Home Shield's warranty is a pretty good deal. I like it. You should go for it.

The refrigerator was leaking water at the bottom and I called American Home Shield directly on the main number. I was told that the contractor would contact me for an appointment between 24 and 48 hours. The other contractors that I've called in the past have been poor and I've had to call them. The contractor for this claim was good. They took care of it and did a good job. It was perfect.

I had an electrician look at my electrical plugs in the kitchen, he said I lost my neutral, I called AHS they refused to repair, can’t get a logical explanation why, seems like they are more than willing to replace a light bulb or something very easy, but when the problem is difficult they refuse to repair, before you buy READ the small print, and besides that the individual I spoke with on the phone could barely speak English, I had to ask her to repeat herself many, many times.

Trying to resolve an issue since 12/18/20. Had a washer that stopped working. American Home Shield cannot find replacement part and called numerous times not resolved. Have asked to speak to a supervisor. No such luck.

The company stand by their warranty and the work order will be completed in a timely manner. However, if they have to order parts it will be almost a month before it is fixed. I had my dishwasher and now my forced air furnace worked on and I placed the work order on Dec 20 2020 and it have not been repaired. It is now Jan 13 2021 and the current status is still pending parts.