American Home Shield Reviews

The warranty was bought by the seller when we bought the house and in my case, it's very important to have it. A guy from Kyle's Plumbing got our plumbing issue fixed and then he was on his way. He was very professional and he knew what he was doing. We had another contractor out here today as well. We had no air conditioning and when I made the request over the phone, it was all done electronically. The guy who came in was great too. He was having a little bit of trouble finding the problem, then he realized the thermostat went bad and he changed it out.

One company came out to service my air conditioner with the contract I had with them but they didn’t do anything. The guy said I had a leak in a line, and if I wanted to fix it, it would be 250 something dollars. I told him no and that I was gonna call my company to see. After he told me that, I contacted American Home Shield and they sent me somebody from Myers Comfort Specialist of Montgomery. They came in and put in a coil pad. Since the coil pad was still under warranty, I didn’t have to pay anything. They also put in the freon on the day they came out. They were fine and they explained what they were doing. The repair made the unit much better. Before, it had to run a long time before it would cool up, but after that, it was really good.

When my AC was not working, I submitted the claim on a Friday and had to wait over the weekend. The contractor came out on Tuesday and took care of the part that needed to be replaced. He was in there and he was out.

The water was leaking under my sink so every time I'd run water, it would leak into the bottom of the sink cabinet. I had a bowl left under that curtain of water. I submitted the claim online. The AHS website is user-friendly. But Super Rooter never showed up. I contacted them three times. They close early at 4:30 and I get off work at 4:30. It needed to be done, but I didn't wanna take off work to have it done. So, I ended up having to call American Home Shield back, and they found me another company that could come out and could do it on a weekend which worked for me. The contractor was very professional. I've had American Home Shield for about three years and so far, so good. The only issue that I have had was when it was time for reimbursement. I haven’t received the reimbursement for the faucet. But if something breaks, they will most definitely get me a service provider out there.

Our air conditioner is in our attic. It has a tray that collects water if there’s a drain up there, and water drains down that. It clogged, so the automatic shutoff cut the air conditioner off, but we didn't realize that. I called in my claim with Home Shield. The contractor, True Air Solutions, was great. He had a mask on. We distanced ourselves. We didn’t get up in each other’s face and we did what we could. Everything was wonderful. All the other contractors have been great. When you called them out, they came right out and did everything. However, I’ve been calling two or three times a week ever since then to try to get this gentleman that works for Georgia Boy that does their appliances to come back to see what is wrong with my dishwasher and if it can be repaired. It has just been a constant, “We’re coming,” “I’m coming tomorrow.” And then, tomorrow comes, he doesn't come. He doesn't call.

My garbage disposal quit on me. I submitted a service request to AHS at night time and a tech from RDN Plumbing was there the very next day. So he came out in less than 24 hours. Also, he was supposed to come between 1:00 and 4:00 but he called to see if it was okay if he could come earlier which was fine as we were home anyway. He found out that the motor was gone and it was just shot. He had a replacement in his vehicle and he was able to replace it. It worked out perfectly and he did a great job.

Our air condition froze up for some reason and Godfather Heating and AC came out and had a service call on it. They fixed it and said that it had to do with a lot of rain that we had been getting there in San Antonio that apparently it backed up to one of the drains. So far I've had two experiences where I had to call in to AHS and both of them had been resolved.

My experience submitting the claim with AHS was very easy. I called because I'm conditioned to call still. However, I then went on the internet when it was taking a little while on the phone, which wasn't a big deal. I was told that it was faster to submit online. It was a three-step process and it was very simple and easy. I submitted the claim and it went really well. I was told that the contractor would be out the next day, which was awesome. I was also told that was gonna be on-call because they were dealing with some other services. The tech called the next day at around 1:00 and said he'll be here in 30 minutes. He was informative, polite, super helpful, very kind, and on time. He diagnosed the issue, made the change, and explained what he did. Things went really well. It was a hot day and the repair helped cool down things in the house, which was great.

The AC wasn’t working and I did the claim online. The technician came the next day and everything was perfect. They did the repair the same day and the AC is working. We have had American Home Shield for eight months and this is the first claim we’ve ever done. We liked that it was fast and the company they sent out was efficient.

I sent in a claim and everything was pretty simple with the process. It was very clear. Royal Flush came out and they replaced the spinner. AHS is very quick in responding and they are very accurate. So overall, it’s been great. I prefer submitting claims online because it's easier and I'm able to input the details. It’s hard to explain over the phone sometimes. So I figured email would be a lot clearer and more understandable.

I had a toilet that was running and leaking around the base one time. I used American Home Shield's website and went forward with submitting a claim. Their site is great and it's a lot faster to request service through there than on the phone. Their system doesn't ask a lot of questions but I was able to say that I had a leak and that my issue involved a toilet. Home Shield assigned Lancaster Plumbing to service my claim and their system said that I would hear from Lancaster within 24 hours. In 4 hours, I heard from them and they schedule with me for the next day.

All Home Appliances has been pretty good. The main issue we had was about getting the parts. The last claim that we had was for the dishwasher. The contractors kept coming out, and it’d be another part the next time. They fixed the part they found bad, and they found something else wrong. It was just frustrating how long it took the part to get in and them to get out. And then they finally said it wasn’t gonna be able to be fixed.

We submitted a claim for the refrigerator about the same time we did for our HVAC. When I submitted the claim, it asked what kind of refrigerator it was. I put LG. I even put the model number. So, the guy that Home Shield sent out showed up at the house, walked in and looked at the fridge and said, “Yeah, I can’t do anything with this.” I asked why and he said, “You need a certified LG technician for this.” It was literally an absolute waste of time. I don’t know why Home Shield would send that guy down. I guess he called Home Shield and they sent an LG. But in the meantime, we were out a fridge for two weeks. On the other hand, Best HVAC was really good. I like them.

The tech checked the dryer and the outlet. He adjusted the aluminum piece that goes from the dryer to outside for me and that seemed to have solved the problem. Submitting a claim has been pretty easy. You put your order in and AHS responds to you right away. They tell you what technician is going to come and that they'll be contacting you. Right now, it seems to work for me.

I called about a hot water circulating pump. The plumber came out and got an estimate for $225 out of my pocket to replace the pump, and for "modification and missing ball valve"! A valve costs about $15, and the modification is just to put two adapters on either side of the pipe to fit the pump ($5-10). Then I asked for cash out option and I was told they offer me $275. I called a plumber and he said that pump and labor costs $300 + $175= $475. I told American Home Shield that their cash out option does not cover the cost, but that is all they would offer. So I told them, "That is probably why your plumber is charging me $225 to cover the cost of the repair since you guys are not offering him much!!" Not to mention every time I call I am on hold for 30-60 minutes on hold before I get through! This is horrible company and I will cancel my plan with them effective immediately.

I have an American Home Shield Warranty. On 4/24/2020 I requested service on my washer and dryer. The following week the contractor came out and ordered the parts. Once the parts were received the contractor came back out and repaired the dryer. The part for the washer was replaced but did not correct the problem. I called the warranty company, they contacted the contractor, the contractor called me and stated he didn't know what else to do and that he would call the warranty company to see what they wanted to do. The contractor called me back within 20 minutes and stated the warranty company wanted a second opinion and they would reach out to me.

Contacted AHS on 5/19/20 for a ejector pump not working. Plumber arrived on 5/21/20 and said he needs approval to proceed with repairs. Plumber got approval on 5/23/20. Made an appointment to come on 5/26. Plumber was a no show. Called AHS on 5/27/20 and they assigned another plumber. Plumber says he cannot inspect before 6/1/20. I guess he will then need approval to do the job. Every time I call AHS, hold time exceeds 1 hour. Have sewage water in the basement without the pump working and AHS does not care to respond to customers request. Will not renew with AHS when my contract ends. Recommend no one sign up with AHS as I am not sure if they are a scam or just incompetent.

I have been extremely frustrated with our experience. I have had to call many times to have the same situation resolved. It is not and I do not feel any closer. It takes at least 30 minutes on hold even to speak with someone. Additionally, the contractors they choose are pretty terrible and unprofessional. The one they sent does not return calls and has not submitted any info to AHS. They chose this company but don’t stand behind them at all. I think they are scamming us. I believe they think if they delay long enough I will go away bc the hours I have already spent were a waste of time. Save your money because you won’t get anything from American Home Shield when you need it.

I had the other home warranty company and did not like at all. I switched to American Home Shield through a recommendation from a friend. It was unfortunate that I needed their service shortly after signing up and my initial experience was going bad fast but was contacted by phone and issue was resolved and happy with outcome. You are only as good as how you treat a customer and glad to say they came through for me. Thanks AHS.

I'm not one to post reviews but I I felt it necessary to share how shameless American Home Shield is. AHS refuses to replace my HVAC although AHS has failed for the last three years to make successful repairs. The HVAC either leaks water which has caused substantial damage to my home, leaks on the outside forcing us to replace freon three times within a 10 months period costing almost $1,000 out-of-pocket (which AHS will not cover), and when it's not leaking water or freon, the HVAC does not properly cool. American Home Shield's position which it has represented several times to me is that as long as the motor is running, whether the HVAC cools the home or not, the HVAC is not broken. An HVAC that leaks water when it runs, leaks freon, and does not properly cool the home in which AHS has failed to successfully repair for the last three years, is not an operational HVAC and does not perform according to its function and purpose.

I've had an account with AHS for 7 years on a rental property. They do not have the ability to schedule cancelation of the contract so you have to do it on the day you want to terminate. They are impossible to reach and you spend literally hours on hold waiting to speak to a customer service rep since they do not have this capability for you to do it online. Then they charge you a termination fee. When you do finally speak to the representative, they only are interested in trying to get you to continue or renew the contract. I think this is unscrupulous and they are using COVID 19 as an excuse to limit access to their service reps.

There were two switches that were shorting out a little bit. The guy from Certified Electrical Technologies came. He was saying that there were too many wires in the junction box and one of the wires was hitting something causing it to short something out. He fixed them really quickly. They’ve been out here before and every time that they’ve come out, I haven’t had a problem with anything they’ve done.

I filed my original claim with AHS about three weeks ago. The dryer guy came back on Monday and let them know an electrician was needed. For some reason, the electrical plug shorted and it ruined the plug to the dryer. The dryer guy ordered the plug and the electrician has to come out to change the outfit. Around Wednesday, the electrician called me and scheduled for Monday, then he called back and said they needed to come Tuesday. I’m still without a dryer. But usually, it’s a lot faster.

When I made my first claim with American Home Shield, it was for the heating but when the company that they sent out came and left, I had no AC. It has been an ongoing problem because of the initial claim. Whatever they did, they messed up. One minute I might have heat and the next minute, I might have air but I never had both at the same time. Normally, I'm not here and somebody might be here with the other company, but I was home when the contractor came. He felt like the house was cool so I did some explaining to him and he said that he understood but he was gonna check it out anyway. So, he did and spent some time here. I haven't had a problem since he left and because of the repair, the house is livable. Without it, I don't think we would be able to stay here.

We purchased a house from someone else and we were just changing the locks. Some of the keys didn’t work. The JB Lock and Key tech was here for two hours but there was one doorknob that he wasn’t able to change because it was old. We had to get a new doorknob and he left us instructions on how to make sure that the keys we already have will work with the new lock we have to buy.

I'm a Realtor myself, so I do my research. Also, my brother has Home Shield. He had them for a couple of years now and he highly recommended them as well, on top of my research that I've done. Home Shield's service is excellent because of the customer service. Every time I called, someone was out here within 48 hours, and I never had any disappointments at all. The contractor was very helpful. He gave insights, and tips on certain things to do. He recommended a few things. Home Shield stand by their policies and I have no problems at all with them.

Sub Temp came out to see if I had a leak. It did not appear that I had a leak. The unit was low on Freon by just a small bit. The tech serviced it and he was very kind, very prompt, on time, and super good at educating. He was very thorough, showed me the meters and the gauges, and put just a little bit of Freon in, and it has made my unit a lot better. It was a good experience with them.

I have a washing machine that started making a racket. Then it wouldn't pump the water out and it leaked water. The issue has been going on for a couple of weeks and we haven't settled anything yet. I don't know what happened to the tech because he told me he'd probably have something by the end of the day on Saturday. Now here it is Wednesday and I ain't heard back from him. The serial number is worn off of the machine and they were having a hard time getting a serial number. He said if they couldn't find the serial number, then they were gonna have to replace it instead of fixing it.

American Home Shield has been a good experience. I’m happy with the actual outcome of the changing of the water heater. The technician they sent was good as how he explained and with his workmanship. And everything after, it was good as well.

The AC stopped working. Nothing would turn on at all, not the heater or the AC. I filed a claim with Home Shield online and A Advanced came out. Everything was wonderful and I appreciate how quick it was. It was hot in my house the day before and I really appreciate that I have AC before it was too unbearable.

When I bought my house, it was winter and the contractors can’t test it in the winter and now it was too hot. The tech he had to come back out. There was some kind of capacitor that was wrong and he fixed it, so it’s better now. It’s still a little bit warm here, but we’re trying to fix it. The airflow just doesn’t push out enough so we’re working on it. The tech was very friendly and when he came back, he was more than willing to fix any problems.

The American Home Shield website was good. I used it when I made a claim for my unit. I understood the website and it wasn’t hard to figure out, which I appreciated because I was already frustrated then. I bought my house and it's a year old but I needed a fix for my furnace. I put the work order in and it said pending. I then checked the website again and it said scheduled. A guy then called me and asked if he could come on a certain day.

I had a Sears protection plan for my stuff and somebody recommended American Home Shield instead of Sears and I decided to cover the whole house instead of just the appliances. Tempal came out recently for an AC repair and the gentleman was very professional and honest. I am a mechanical engineer and I knew what the problem was, and he didn’t lie. He did exactly what he needed to do so I was impressed. This was my first experience with American Home Shield. I was upset thinking it was gonna be a lot of hassle, but not at all. He came in, did a great service, and so far, I’m very happy.

My dryer stopped drying and it did the same thing earlier in the year. AHS had a different company come out. I thought that if the dryer broke down and they sent the same person out for the same thing, then I didn't have to pay the $100. I asked the girl about it and she said something about it being within the six-month time. I used to live at a different address, I had AHS about nine years and I never knew that. When they came out and fixed my stuff before, they never charged me again for the same thing. Their claims experience was great, which was why I went back with you guys.

I called American Home Shield for a furnace issue as there was water on the ground. Their automated prompt led to a live person and I had a good experience with their rep. Their contractor Air Pro Heating & Cooling came and fixed the issue. The tech was great and things have been perfect since then. Working with AHS is always easy. I recommend this company.

I put in a request for the ice maker in my refrigerator which was no longer working. A&R Appliance Repair came out and they had to replace the whole thing 'cause it had an electric short. The tech came twice, once to find out what was wrong. The next time, he brought the parts then checked it a couple of hours. He was in and out and he fixed it. Now, I have ice coming out of my ears, which is good. There was also something on the air conditioner that they did last year. But it was fine. It's been good and it has been up and above standard.

I went online and submitted a claim to AHS. The website was very user-friendly. I got an email when they assigned a contractor to come out and service the issue and in less than a 24-hour time frame after I got the email, I was contacted by the service provider, to put up an appointment. We had some issues with our main breaker in our house. The lights were flickering and pulsing. We heard an arc sound in the utility panel, so we had to turn everything down, our AC, and everything that ran on 220 or 240 volts in our house but not actually function. Our house is on a well pump so we had no water and no AC. So first, AHS sent one company out but they didn't have the parts to fix the issue. They couldn't find the breakers.

The claims process with AHS is pretty simple and fair. I don't have any complaints at all. Recently, we had a leaky toilet in the basement and the plumber said that he would have to order parts and come back. So, he's gonna come back on Monday with a new toilet.

I had a contractor come out regarding my AC unit. They wanted to replace everything and they didn’t take everything. I didn’t feel comfortable with that situation because the person they sent out was a repairman and then he suggested that I'd talk to a salesman. I felt that it was more of a business deal because what I actually ended up having done was not needed what they told me. I didn’t need to replace it as they suggested. On the other hand, when I had an appliance issue, the young man from 3 Boys Appliance Repair did the work and was very professional.

Flash worked on my garage door. The chains broke. The spindle on the opener had come loose, bent, and the service guy had to replace that. Years ago, I had a little issue with American Home Shield. But I haven’t had any problems in the last 10 years that I've had them.

American Home Shield was recommended by my Realtor. Recently, I had a plumbing issue and A Water Solution came out. The claim went well.

When the whole door started messing up, the contractor said they couldn’t fix it. We bought a door and they came and put it in. They were professional and knocked it out quickly. It took them no more than an hour to put it in. The door is operating great. However, I was billed twice. I think it might have been the way the payment came out.

I submitted a claim through American Home Shield’s website and I was told that the contractor would be here the next day between 12:00 and 6:00. The service was exceptional and since then, the microwave has been working. We were AHS customers for 20 years and we used them for our other home. This time around, we’ve been with them for almost one year.

I put in the claim to American Home Shield through their online system, and they gave me a call and confirmed the time. The process was as simple as it could possibly be and the contractor was out by the next day. It was great and there was social distancing.

Our cooling system on the inside had cracked. So, the whole system had to be replaced. Both times when Cool Breeze came out, when they first diagnosed it and then when they returned to fix it, replace it, they were friendly. The technicians were excellent.

The garage door was not opening so my husband submitted a claim with AHS. 495 Garage Doors came out and the service went very well. Everything was resolved and the garage door is now working flawlessly. Even though we're in the middle of the pandemic, Home Shield's service has been really fast. There was one time where somebody had to come back because something wasn't fully resolved but it's been really professional. It's been a really good experience and it gives peace of mind because when buying a new house especially, you might encounter quite unforeseen issues.

I had like one contract with American Home Shield, then I stopped for a little bit, and I came back so I've been with them for a year and a half now. Recently, I had a pool issue and Watertight Pool & Spa came in a timely manner, earlier than I expected. The guy was very thorough and efficient in his work. He checked everything. He found what the problem was, and another problem that may have caused that problem. It wasn’t like he just stopped at the first thing he saw. He finished the same day and the pool has been running great ever since.

I went and I read some of the ratings for home warranties and ended up with American Home Shield. It was pretty good when I made a claim with them. Within 24 hours, First Call Heating And Air Conditioning called to set up an appointment. But my wait time was a week which I thought was a long time. This was from start to finish. The service was really good though.

American Home Shield sent Ramey for my dishwasher. I did the claim online. It was easy and I could do it whenever. Ramey was out within a couple of days, and the work was done well. American Home Shield is very convenient.

American Home Shield replaced the garbage disposal and a part on the microwave. I also had them to come out and looked at one of my AC units. I had a leak in my half bath, and Rapp's Heating & A/C came out and discovered that it was my toilet that was leaking under the tile. Their tech took the commode up, put a new rubber seal down and replaced the toilet.

When I call AHS, getting a hold of someone takes forever. Other than that though, I've been okay with them. Most recently, they sent Certified Comfort Heating & AC out to service my claim and they did a good job. I'm pleased.

I went online to submit the claim, and then AHS said I had to call because of COVID. I called Ample Home Improvements and they set me up and a guy came out. The plumbing issue was with my living room over a bulkhead. They had to take out part of the drywall. The tech was awesome. He put in the claim for the drywall, to replace the part he had to take out. Now, I have water. I can turn it on and take a shower. Overall, AHS is way better than my last company so I am very happy.

The compressor on my refrigerator was broken and Direct Appliance Repair put a new compressor in. I submitted the claim over the phone and the reps were good. First, they got me somebody and it would take a week. I said I don't have a refrigerator and they found somebody who’d come the next day. The tech did come the day after I called and two days later, he had the compressor. So it went very well. I was pleased. My son has American Home Shield with his rental properties and he was the one who recommended it.

Submitting my last claim online to AHS was super simple. While I usually get a response from them in 24 hours or less, there was a little delay though in the time they got us to expect a contractor this time. I was getting ready to call by the time they sent me an email. Magic City Door Inc. came out to do service and the tech was great. He was highly qualified and he knew his job. Things have been perfect since he came out.

The dishwasher wasn't draining for some reason. It was very easy to submit the claim. I did something on the website and clicked what the problem was. They sent me some sort of text. We had to wait a few more days than I wanted but the contractor was great. There was a piece of glass stuck down in there. They fixed our dishwasher and it works like it used to before, so very good. Our experience with AHS has been pretty good so far.

I had some concerns about the appliances that came with my house and the contractor from AT Appliances was very quick. One of the problems wasn't a technical problem at all. It was just that the previous owner had not done a thorough job cleaning one of the burners. We had never used the center-grill burners, and I didn't really want to mess with it because I didn't have the manual. He took it apart and cleaned it for us. It was a little outside the scope of his job but he was nice, very polite and took care of it.

I'm used to putting the request in on the internet. I was inside sales for many years so I was used to the phone aspect of it, and you could never get through them. Now, I called about some billing or something and I got through. I'm also going to call them because I have a claim in right now. My air conditioner is not cooling. I put the request in at 4:00 in the morning via email because I couldn’t sleep. It was too hot. I had to call the company they assigned and they said, “Yes, we have it. We'll give you a call back when we know when they're gonna be available.” I've waited long enough, so I'm going to call All Fix.

American Home Shield has been pretty good 'cause I’ve been with them for about 21 years now with two different houses. I called them when I had a pipe that was leaking on the top of the garage opener and their reps were helpful. I gave them the $75 and the work was done. High Priority did a good job. They did not totally finish it but they fixed the hole. I would just have to do the painting on the sidings. But, I was disappointed when they came and said that they would not cover a leak of another pipe and then they left. I was under the impression that it was covered. But they told me all the details of why it would not be covered and it was something that I was pretty much unaware of. So I have to do it myself.

I’ve been with American Home Shield for around a year and I submitted a claim once for a microwave. For the air conditioner, My Home Air took three days to come out. This time, for the second unit, I have one of their service coming out tomorrow and it took almost a week. It’s a little slow but they’re good people.

I submitted a claim to American Home Shield over the phone for an AC issue and they sent Comfort First Heating & Cooling to handle the claim. The techs were very quick and professional. They were thorough and they cleaned up after themselves. I would like AHS to pay more towards the Freon cost but that's no big deal.

Maple Leaf Mechanical showed up on time. They fixed my issue in just under an hour, and it works better than it did before. I’ve had a couple of claims with American Home Shield, and I love this warranty. It’s freaking amazing to me. I’m disabled. I just can’t do stuff anymore. If you have a disability, there’s nothing better than this warranty.

I personally have had one policy for a few years, but we, as an organization, are going on our second renewal with American Home Shield. I manage 10 accounts and filing claims, for the most part, has been pretty good. When I call, the reps are usually very friendly, but they cannot solve the problem, and that’s the issue. I feel like the customer service is just directing me on what I can do on the website. There's no additional assistance other than that.

The AC wasn't cooling as it should so Element came out. The issue ended up being the AC needing refrigerant. The unit was also frozen so they had to unfreeze it. Before they left, they said it was gonna continue dripping. Sure enough, it continued dripping but it didn't stop and it was actually quite a bit. I called American Home Shield back and the contractor came back out. They drained the pipe because they were saying that, chances are, the reason it was still leaking was because the pipe was backed up. But after they left, it continued dripping for the whole time and a lot too. So I called again and they ended up having to cut part of the drain. They were saying that, chances are, there was a lot of buildup in there so they needed to cut the drain. So they did and I guess replaced it and now, the AC is working fine.

Updated on 06/05/2020: Follow up to my previous review on May 27th. Our AC is still not repaired. It has now been 13 days. The contractor finally came out on day 6, needed to order parts and said he would be back by mid-week to fix it. The parts took 3 days to be approved 2 days to ship and now apparently arrived yesterday, but still no appointment scheduled to install them. Today is Friday, so that means that it will be Monday AT THE EARLIEST, and since there's been no activity, I doubt that will happen. If it is done Monday that will be 16 days without AC. It is 86 degrees in my house currently and on Monday it is supposed to be in the 90's here. All that's happened so far is I'm $100 poorer and have a very hot house. A local contractor could have fixed this in 48 hrs. I've already told my realtor to never use this company for any future sales, just a total disaster.

Our garage door opener would go up fine, but when we would try to put it down, it wouldn’t. It would just come right back up again. The claims process was pretty easy. and I was told the contractors would call within the next 48 hours. Ryco Electric came out and they did a great job. The guy was very professional and very helpful. It’s all working properly now. With American Home Shield, our experience has always been very positive. They're always very quick to respond when we have a need.

I have been a customer for approximately 3 years. When I initially called to inquire about the service plans I was told that they basically covered everything in the home including plumbing. I also got my son to enroll in a plan thinking that we would save money just in case we had future maintenance issues. My 1st call was a broken pipe in the wall, I was told they would repair the pipe but none of the expense of getting to it (the pipe was located between 2 vanities) or to repair the damage to the walls or vanities once the pipe was fixed.

I had a guy from Cote's Mechanical over for a check-up. He was here the next day and it was fast. He was professional, looked at everything and he didn't see any real issues. He also told me to change my air filter more and it was good to go. He was very nice and I was very happy. Everything has been good, so far.

I’ve had American Home Shield for four months now and it sure came in handy. I plugged an electric heater and it shorted a whole room out and blew a plug. A guy from Delta Home Services came and fixed the breaker and replaced the plug. He was great and very nice. I went online and submitted the claim. Then they called me back right away or sent me an email and let me know who it was and I called the first one. Now, I had another problem last week with the air conditioner and the guy called me right away. They were great. We didn't have to pay the extra on the Freon but that was fine. My air conditioner is cooling like I’ve never had it done before and the lights are great. The contractors were so polite. They called me and let me know that they were on their way. That means a lot so you don’t have to sit here and wait on them.

My dryer and gas stove had gone out and I called American Home Shield to send a guy and fix them. We paid the guy the deductible and everything else was fine. He was excellent and he fixed them. Everything has been good since the repair. American Home Shield was excellent and I never had any issues.

I had AHS before but because I wanted to save a dollar I went to somebody else and it wasn’t worth it. I was with another home warranty in 2018 and that was the worst experience I’ve ever had. I was without a washer for four months. I’ve had to use AHS thrice this year and so far the contractors they've sent out were awesome. Doing my claims also has been fairly easy. But on their website where it says, “Other,” it doesn’t give you a space to explain what the other issue is. Also I would like to know, because it doesn’t tell me in the contract, if I have to make two separate appointments or just a single one like when I have to call them because my refrigerator is making some odd noise and also when at the same time the pilot has gone out on my range. That is confusing to me.

I submitted a claim with Home Shield for the plumbing and it was pretty easy. Estrada Plumbing & Electrical reached out after a day or two, and then came the day after. The lines itself where the restroom sits were clogged. I don't know what exactly the tech did, but he went in there and fixed it. It looked like he knew what he was doing. It didn't took him too much time to figure it out. He fixed the whole thing that was having issues with. He didn't take that much time, and I was satisfied.

AHS is a good provider. We got the appointment set right away for our most recent claim. Kevin, the contractor, did a fantastic job. He was very professional, came on time, and was a bit thorough. He provided good explanations on everything that was fixed in the unit. We had a good resolution.

I’ve had fairly decent luck with American Home Shield's contractors. But they are a little bit on the lowest bidder side so some of the contractors that we’ve had, especially plumbers, had been not the greatest. The best thing we could probably do is be able to have a list of people that we’ve used that we like that American Home Shield has contracted with, but I know that’s not how that works. Chasteen Plumbing was a good one though. We had an issue on our side with not being able to shut off the water because the city did something wrong and they came back out and fixed it. They did a great job.

I submitted a claim online to American Home Shield and they said that the contractor would contact me. The website was not very user-friendly. I had problems with the microwave and the oven, which was a stovetop type of deal, and it wasn’t on there. When the guy showed up, he said he was gonna work on the cooktop and I told him it’s the oven. He said he didn’t feel confident working on an oven but he would fix my microwave and let AHS get someone else. When the second guy came out, he automatically said that he was gonna replace the mainboard. A couple of weeks went by. He came and put in the mainboard but the oven was still doing the same thing. He said I was good to go and he left. He said that what happened was I got the preheat light and the oven power light wrong. So, when it came up to temperature, a power light would go off. My wife asked if the oven was shutting off and I said no.

I'm very satisfied with American Home Shield. They're very accommodating and prompt in service. Everyone who had answered the phone were very nice to me. The guy from Desert Cooling was knowledgeable and prompt as well. He was very timely in coming and he knew what he was doing. I was with him in the garage while he was fixing my unit and he was explaining to me what else to do to prevent further problems. It was really nice.

It takes a lot to get a claim filed with Home Shield. It is difficult at times to have things taken care of. They would replace home appliances and they would save you in the long run that way, but there have been hours of phone time and phone calls that I’ve had to spend in trying to get claims taken care of and replaced. Also, their billing department really needs to have someone go through and give them some assistance because I was billed for the same service fee multiple times even though it’s been paid. I had to call back and try to get that corrected. After telling them multiple times, it took a couple of months to get it handled.

I got three houses on American Home Shield and the last thing that was fixed was the air conditioner at my son's house. They did very well for the most part, but I had a company that was gonna come out to fix the garage door but they didn't because it was outside of their district. I called and told them that their company tried to come to my house but they really should've been going to my son's house. They said that I gave the wrong address online but I couldn't remember doing anything like that online.

I had American Home Shield before and have been on and off with them for quite a while. The AC was running a long time. The fan started making a weird noise. I knew something was wrong, so I opened the AC up, and the cooling coil inside the furnace was all frozed up. Extreme LLC came out and recharged the system, but their tech said there was a leak in the coil and it was gonna have to be replaced. Everything’s working right, but there’s still a leak. The tech said he was gonna put in an estimate to AHS and go from there. With AHS, I like the peace of mind that if something goes terribly wrong, hopefully, I’ll be covered.

I had an air conditioning problem and I submitted the claim to American Home Shield. This was the first time I used AHS. I got it when my nephew told me about it because he has it. I had to pay $100 initially and that would cover anything that had to do with the air conditioning. They will send a company out to take care of the problem.A company came out and the gentleman told me that it could be done but it was gonna take a lot of work. He stayed here for 20 minutes but he was on the phone the whole time.

Last year, we had someone come out and fill the AC with Freon. We paid the $400 plus the service fee. Then again, this year, the AC stopped working. The technician who came out was super nice guy, awesome and very professional. He said that there was a leak but he couldn't find it. But then it seemed that what he told us was not the same thing that he told American Home Shield.

I called because I was in-between computers. But normally, I submit claims online. That's always easy and the reps were very helpful. Advanced Home Services was here on time, were professional, did what I asked and did a good job. The water heater sprung a leak, like they do. Also, I had a water softener that they removed for me because I wasn't using it. The whole process was really good, so I was happy.

I had a problem with my air conditioner. The starter wasn’t kicking in so it wasn’t working properly. I called American Home Shield and I got called by the Organization Department the next day and the service was scheduled for about two days later. The contractor showed up when they said they were gonna show up. It was impressive. Then they took the deductible right out of my checking account. The tech came, figured out what was wrong, and changed a part that needed to be changed. He told me that the Freon was low. I didn’t even know the air conditioner took Freon. So I filled that up and it was $80 a gallon. AHS paid $10 a gallon and I paid the balance. He did a great job. Now, the air conditioner kicks on when I turn the air and I was very pleased with whoever came out. Three or four days later after the tech left, it was really warm and the air conditioner worked even better than it did before. So me and my wife were happy.

We've had AHS for two years now and we like that with them, everything is $75. One time, we thought there was a leak in our washing machine. We submitted a claim and AHS's contractor Jones Family Appliance Repair came out for the repair. The tech they sent was good and the problem we were having ended up being nothing. Something was dirty so water was trickling out of our washing machine but it wasn't leaking. We liked Jones Family as they've come out a few times for us. The problem was the exact same issue which we had the last time. I forgot about it and they fixed it again.

My dryer wasn't working. When I pushed the start button in, the dryer would start and immediately stop. It wouldn't continue to dry. Maughanster's tech was extremely professional and knew exactly how to fix it. I'm a mechanic myself and he really impressed me. The repair went excellent. He got it done within an hour.

I had moisture buildup on my refrigerator and it wasn’t running properly. My wife completed the request and we were contacted within a day. The service provided by the contractor was very good. We're very satisfied with this experience, but our overall experience with AHS has been average.

Since we’re all home now, we can’t go anywhere. We’re all eating at home and we have a lot of dishes to wash. One time, my dishwasher wasn’t washing the dishes, so we thought there was something wrong with it. I try to do everything online as much as possible and for me, it was really easy to submit the claim online. Everything went perfect too. It was absolutely as smooth as it could go. The tech who came was very polite and professional. He had a mask on and he knew what he was doing. He also helped me. He sent me the electronic manual for my dishwasher because I couldn’t find it. He was great.

The pool filter stopped working and I called American Home Shield. The technician came out and did the repair the same day. Everything's great. With having AHS, I like the security knowing that I don't have to worry about anything that breaks.

AHS set me up with an appointment with GE when the ice and the water wasn't working in the door of the refrigerator. Then GE called me. They told me the day and the time was anywhere from 8:00 to 5:00. Gary came out and was here early. He did a good job. All in all, it was an easy experience. I just called AHS and they got the contractor out here.

I like the coverage from American Home Shield for the water heater. They sent a good company and it was perfect. They came and installed a new one. I have no problem with paying the copay. But everything went wrong when I was doing the furnace. I had an old furnace. I was paying 2,390 just to upgrade it but it didn't work. They left it off. So, I called another contractor and he installed the new system, from the furnace to the HVAC to the line, and I paid 7,500 for everything.

AHS's contractor Passion Service Pro LLC came to do a repair on my dryer which was making an infernal racket. They gave me a window when they were coming and they came out in that window. The tech did a fine job. He found the issue and fixed it. He was courteous and he cleaned up after himself. Since then, the dryer has been working great. If I need to do another claim, it'll be probably just as seamless as this one was. AHS is very quick and efficient.

The contractor who came was friendly and was able to repair the dryer on the same day he came. The issue was something in the drum. It was making a terrible noise and when you turned it on, you knew right away that it wasn’t working. We called AHS and now, it's working well enough for me to forget that it was broken. I like having coverage, which keeps unexpected expenses from popping up. Overall, I’ve been more satisfied than dissatisfied with AHS.

The Lindsay Company was fantastic. I had a claim in for another issue that they were supposed to come out the following day for and then all of a sudden, I had a sewage backup which was an emergency. I called and asked them if this could be added to the claim and get someone for the day and they were there in an hour and was able to get it unclogged. With the urgency behind it and responsiveness, they did a good job.

My neighbor kept telling me, "I notice something about your air. It comes on, clicks off, comes on, and clicks off." I called Air Doctor first and then he told me I had to call American Home Shield. I called American Home Shield and then they did what they needed to do and then they called Air Doctor and sent the ticket to them. The contractor was coming out the next day but then it ended up raining, so he came out the following day. He did a really nice job. He apologized for having to wait for the rain to pass but I had no problem with them, and I haven't had any problem with my air since he's been out.

I like AHS's reliable service and the biggest thing is the peace of mind of knowing that we are protected if something large ended up breaking in our house. I filed a claim when there was no power to a couple of rooms in my house. The breaker was not tripped from what I could see, and I wasn’t able to restore power. The contractor was able to identify what the issue was and repaired everything on the same day in a pretty reasonable amount of time.

AHS is a good company but some of the people that came out here were not good. Despite that, having the warranty helps out a lot because if we didn't have it, we would end up spending more money. Recently, I had a problem with the air conditioner and the tech they sent out was really good. He called before he came, said he was on his way, and that he was five minutes away. And he was very friendly when he got here. He had his mask on and he came here ready to work. He also explained everything he was doing and told us what we may need to do in the future.

I submitted a claim for my AC through American Home Shield on their website, and in turn they dispatched technicians. The process was simple and I was given within 24 to 48 hours timeframe for the techs to come. They missed it due to the weather, so that was understandable. I just got it rescheduled for the third day. The techs were very courteous, friendly and professional. They were very knowledgeable about what the issue was. They replaced the capacitor and completed the repair within 45 minutes. It’s been awesome. I’ve got cold air and I couldn’t ask for more. I highly recommend AHS. Even if I just have this one claim I would go ahead because the first experience so far has been good.

The AHS contractors I've had have been very good and they've all handled the situation. We had someone come out and take care of the garage door. He had to change the control panel on that and he did a great job. Also, submitting a phone over the phone or online is really good. The process is very easy.

The pump stopped working and Watertight replaced it. Everything’s fine. We were able to enjoy the pool last night. American Home Shield has been very prompt. They get contractors assigned immediately and follow through his repairs. We have AHS just about a year now. We had it previously in a previous home, and then we bought a new home and it came with a different warranty company. We were not happy with it and we switched back to AHS. They have been very responsive meeting our claims and getting things repaired for us. They’ve done an excellent job.

When I had a major leak in the bathroom of my second home in the Southern Shores, North Carolina, my daughter was able to turn the main off until the Macmahon people came the next day and sealed off the water lines. The service pro came in with the water mitigation team and about eight fans and dehumidifiers. They yanked up the carpeting, some of the flooring, and all that stuff that goes with it. But the plumbing aspect was done quickly and efficiently. I have AHS in the Outer Banks in North Carolina and the service contacts respond pretty quickly, as Macmahon Plumbing did. I had an opportunity to talk with some folks who live in the bad area they had not a good experience with another home warranty company. I mentioned AHS and they're gonna look into it.

I thought I had a leak in the drain in the tub, but it was the stop coming out of the tub that had a leak in it. The guy from Plumbing Enterprises put a new seal both on the drain and then on the stop. It’s been dry ever since. I didn’t have any difficulty with the person that came. Initially, we thought he had it fixed when he fixed the drain, and then it leaked again. When I called back to report that, their first reaction was, “Well, you didn’t list the drain plug as being the problem, you just said it was leaking. So, that would be a new report.” That was a little surprise. But the plumber himself did fine. I got back to him through his phone, and he came back out the next day and fixed it properly. I’m okay with my American Home Shield policy. I'd tell others to buy a house with this policy.

American Home Shield makes the appointment the next day and the technicians are almost always here almost immediately, which is wonderful. Express Comfort came to repair my air conditioner after two days. Their technician had fixed the unit the first time but it stopped working again and started blowing hot air. So, I called them and they immediately came back out. I had American Home Shield once a long time ago and then I briefly changed. I was disappointed 'cause when I came back, the deductible went from $60 to $100. I should have never changed. But, I really like them.

My AC went out. I called in because we have a child with medical needs. I talked to Paul and had the best customer service I could have ever asked for. I’ve actually got him twice now because our heat went out in the winter time and I talked to him then and he went above and beyond. He expedited this recent claim. They got it in. The place that they assigned it to originally ended up being booked up for over two weeks, and they couldn't take me. I had to call someone else.

I had an AC issue and I submitted a claim online to American Home Shield. Everything was streamlined and moved well. The contractor determined that the AC unit was out of Freon and that it needed to be refilled. It was completely empty, so we were a little concerned that there might be a leak. But they checked for leaks and didn’t find one. With the unit being completely out of Freon, we were a little skeptical if it was sure that there was no leak. They told me that if there ended up being a leak and the Freon that they replaced it with ended up leaking out, I could follow back up with American Home Shield and I should be able to be taken care of under the warranty. So, as long as that’s true, and their work is warrantied like they said it would be for so many days, then I’m okay. They did a good job.

The contractors that have been sent to me by American Home Shield over the six or seven years that I have been with them have been great. We call in when we have claims and their reps and contractors respond to me within a day or two. I get an appointment for their tech to come out and they usually take care of my problem. Most recently, the tech who came from MS Services to service my AC was my kind of technician. He was a young guy but he knew what he was doing. He completed the job. I'm gonna stick with AHS as my home warranty provider. I would recommend them to anybody who could afford to get them.

The AC stopped working. I tried calling AHS to make a claim and it was saying I had to use the website, so that was what I did. The process was pretty easy and AHS sent me a confirmation e-mail. I called the contractor right away because I didn't know if they were gonna call or if I had to call because AHS just gave me their number and said that they'd contact me. I called to see if they could come earlier than I scheduled the appointment. But it turned out that American Home Shield scheduled my appointment as they told me that they had my appointment scheduled for the same exact day stated in the email I got from AHS.

I’ve had American Home Shield for years and years. I’ve always been afraid of the big expense of having to replace a $4,000 air conditioner. But the money I’ve spent on American Home Shield could have bought three air conditioners and three washers and dryers. It’s not all that impressive. It’s just puts you in a bind whenever you actually really have to pay for the big expensive stuff.

Most of my experiences with AHS were very rough and took many calls. One time, the washing machine was broken for six weeks and we didn't have my claim resolved before I sold the house, so I just threw it in the junk and I never got reimbursed for it. The problem was, AHS was sending one vendor out who said it was broken and needed to be replaced. Then, they sent another vendor out that said they had to order a part for it. But when the part came in, it still didn't work. And that was where we ended it because they wouldn't fix it or replace it after I sold the house.

Our garbage disposal was leaking from the bottom one time and my wife went on the computer to submit a claim to American Home Shield. They gave us an email letting us know what was happening and that one of their contractors was coming. The tech was on time and he replaced our garbage disposal. Everything has been fine since then.

$125 every visit whether they help or not, and usually they can't or won't help. Shoddy workmanship. They hire cheapest companies. Better off saving your money and paying yourself. Don't know how they ever got a good rating.

After posting this review, I again contacted AHS and suggested a resolution to my claims, which they agreed to and have subsequently resolved my claims. I would put 5 stars but I’m surprised to have to have had to make such an effort to get my claims resolved when they could have very easily been addressed at the time they were submitted. It appears they are interested in their customer ratings and made efforts to improve.

Please note that this review is about the companies that they have allowed to work for them not American Home Shield themselves. Just the selection process they use to vet the technicians. We rent our home since we were new to the area. In the first 6 months, the dishwasher started acting up. Called the landlord and we went through this process with American Home Shield. So far, so good and easy enough.

We recently purchased a home that came with an AHS warranty. When the plumbing on our well (the only source of water for the property) sprung a leak it represented an emergency. We needed a repair, and we needed it pronto. Couldn't seem to get that through to the representative with the AHS offshore call center. He continued to put us off and indicate that he needed several days to process the request and when I told him that I didn't have several days that didn't seem to make any difference.

VERY SKETCHY! When AHS appointed HVAC tech did the evaluation, the leak was not found, trying to tell me that the R22 was low. When mentioned that the leak was the source of the low R22, he did find the leak!! AHS approved the repair work the next day which was a Friday. AHS tried to reach the HVAC vendor on Friday with no answer so the repair was not scheduled. AHS vendor does not work on weekends so we will have to go without AC until at least Tuesday, a week from the time of the AC repair was called in. This AHS vendor cannot schedule the repair until the following Tuesday. So we will now have to wait 2 full weeks to get a repair complete.

American Home Shield has been my home warranty company for over two years. They will do anything they can not to replace a non fixable appliance. I’ve fought with them over my tankless hot water heater after 4 companies told AHS the heater needed to be replaced. Now I’m fighting with them to replace a 35 year old Trane Central Air and Heating unit. Heater has a cracked heat exchange and air conditioner condenser compressor is going into thermal overload and it’s recommended both need replacement. AHS has sent three companies out to my home and still nothing is done. This has been going on for over a month. I’m retaining an attorney. AHS should be run out of town on a rail. They are scum bags.

There was a leakage in the refrigerator and the ice dispenser didn’t work, and my tenant made the call to American Home Shield. When I signed up for American Home Shield, I added in the name to be on the authorized person to call American Home Shield. But I told my tenant to let me know when they call the warranty company. So that’s what my tenant did for the refrigerator repair. Initially, I looked at a few companies but American Home Shield was referred through a friend of mine. He said it’s pretty convenient and he had less headaches. He would call them up and they would send somebody. I was told that American Home Shield was pretty reputable and that they provide good service. So I tried it out and it's pretty good.

The air conditioner unit wasn’t working and I opened the order online with American Shield. It was straightforward enough to open the claim because you have whatever is covered by your policy. You can open that type of service request for that specific thing and I don’t have to do anything else with that website. The two orders that we opened were exactly the same order for the same problem, just almost a year apart. It was some kinda electronics unit that burned out. Right away, we were told that we were gonna be contacted by a person from the contracting company. Those people texted right away and said that due to COVID, it was gonna probably delay their response. But they gave the times when they could come out and that if it works for me, I should let them know. I told them that it wasn’t gonna work for me with the times they offered. So, a couple days later, they sent me another text saying that they could come out these other times.

We’ve had coverage with American Home Shield for many years and I often wonder if it pays off, but so far, we have kept it. When Sears came out to fix our fridge, everything went fine. The technician was fantastic. He had to order parts and come back once the parts arrived. It took a week or so.

The AC quit cooling and the fan wouldn’t go on. It sounded like it was on if I’m in the house but it got to 85 degrees. Something wasn’t working and it ended up being the capacitor. The technician who came was good and was done in a few minutes. American Home Shield was very responsive. I had somebody out here right away and fixed my problem.

American Home Shield sent Northwind Heating And Air and they found the leak on the part that holds the Freon. The tech some liquid that would hopefully plug up the hole because he said it's like a radiator on a car. He waited 10 minutes and then he said that he had to put some Freon. And we had to pay. It was expensive. I didn't know that the insurance didn't pay for the Freon. We paid 195, and then he said that the air conditioner needed to be painted because it was kind of rusted. But that was gonna be more money out of our pocket.

We had Sears Home Warranty earlier. Now we really like American Home Shield better. Recently, the tech from Jim Hubbard Electrical came and fixed a light ballast, one of our kitchen lights. We also had claims on the dishwasher and oven and both went fine.

My air conditioning stopped working and I contacted American Home Shield. The next day, I called the contractors and they gave me an appointment for the following day. They came out ahead of the scheduled appointment and got it running and cooling quickly. So, everything went pretty well. I liked how quickly AHS was able to get me in contact with the company to come out here.

I prefer to calling my claims in and speaking to a live operator. I’m just old-school that way. I get someone on the line pretty quickly. With COVID-19, it has been a little longer than usual, but overall, it goes smoothly. There was a leak on top of the AC unit. The contractor came out, assessed it, and took care of it.

When I submit claims over the phone to American Home Shield, their reps do a good job. Sometimes things are hard to understand, but we get the conversation taken care of get the job submitted. Most recently, I had a clog in my drain and AHS sent out Innovative Plumbing Solutions to do service. The tech was very professional and well-versed. My wife told me that he did a very good job explaining things and making sure that she understood what he was doing. He answered anything she had a question on.

After I submitted our AC claim, I heard from the contractor within two hours and they scheduled the service for the next morning. It was very quick. 1st Goal came out about a week and a half ago because we were having an issue with our refrigerant line freezing for our central air conditioning. They were just here again yesterday. They had given us some refrigerant the first time they were here and it didn't take quite enough so they gave us a little bit more yesterday and checked to make sure there were no leaks, and now it seems to be working okay. We also had a plumbing claim for plumbing and everybody's been great. We get a response incredibly quickly. Everything's been great so far. We've been very happy.

AHS had my refrigerator fixed and they did great work on that. I also called in an order for my furnace. Recently Rubber Duck Plumbing tech said something was possibly clogged in the toilet. The problem was not fixed so the second time he came out, he said something might be stuck like a pen and AHS won't cover that. I called the third time and they said I would have to pay for a second service. They said the only way I won’t be charged for a second time to come out is if they refer me to another plumber for a second opinion. I put everything under insurance for a reason and they were asking me to pay another $106 to come out when it only costs $99 for a brand-new toilet. I might as well just get a brand-new toilet and just put it in here. I’m definitely trying to see if I can find something else that will cover my appliances in the home.

Our oven wasn't working one time. When we wanted to light it up, it was stuck. Submitting a claim to AHS through their website for its repair was pretty easy. Their tech from Active Appliance came and told us that he had to order some parts. While AHS can lower their prices a bit, their customer service has been fast and the contractors they have sent have been pretty chill.

AHS's claims process has been pretty easy and quick. We usually submit claims online and one day or two days later, someone calls or emails us. The contractor usually comes here in one or two days, which is usually one day after they call. The payment options could be better. When you do a payment through the phone, doing the one payment, you have to wait a day after. You could do a regular monthly payment. If not, you have to talk to someone else. AHS came for our AC once and when the washing machine was leaking somewhat, the contractor fixed it perfectly.

The contractor who came to repair a broken drain pipe was very professional, responded in a very quick, timely manner, and didn’t dilly-dally. He got in, got it fixed and got the process moving. The pipe is all fixed and now, we’re just in the process of having everything else completed as far as all the drywall repairs. We were very pleased with the response time and the service.

After making a service request for a rekey, American Home Shield sent out Fox Chase Lock & Key. The tech showed up on time and the service was good as well. We also made a claim for our air conditioner because when we got the house, it wasn’t working. We scheduled an additional service to have someone come out and take a look at that. It took about two and a half weeks to get it repaired. The contractor came out last week and did the repair. The company explained to me that the actual part was on backorder. But as far as American Home Shield, they were pretty quick on their service and all the updates. I even get emails from them on everything so far. They’re pretty good.

When I first filed the claim and called American Home Shield, I had already been made aware of exactly what the problem was because I had had other plumbers look at it. So I was very descriptive with the warranty company as to exactly what the part was. I told them that I didn't wanna go through the expense and the delay in getting it fixed if it's not gonna be covered. So the girl on the phone did research on this. She kept me on hold for seven minutes. Then she came back and said that she had gone on the internet, that she had seen exactly the part that I was talking about and that yes, it was covered. So I went ahead and paid the $75 for the person to come out.

I had two claims with AHS - plumbing problems, which were resolved, and the AC problem. The air conditioner wasn’t cooling down. If I set it on 72, it’s coming down to it, but it's still warm inside. The first time they sent somebody out there, the guy didn't know what he was really doing or what he was talking about. He said something by the furnace was leaking and he was supposed to repair that leak. They told me I would have to pay additional $150 out of pocket for 2 pounds of Freon. He put the Freon in supposedly, and I was still having the same problem.

The electric company had came out to do an audit on the equipment and they said the sump pump was behaving erratically and using high amount of current. Kress came out to check that out and they said the sump pump was bad and they replaced it. Everything is working great now. I was very pleased with my experience.

I put in a claim online for the air conditioner unit and then they called and submitted the order. The website was very user-friendly. I submitted the claim on the weekend so I had to wait the whole weekend for it to come through. It took three days for the contractor to come out and they were wonderful. We got a new air conditioner and then it broke again and we got a new one.

My AC wasn't cooling our house down one time. We could hear it cutting on then shutting off in the middle of the day usually when it was warm. It would also cut on at night. We submitted a claim to American Home Shield and they sent out ATR Heating and Cooling. The tech from there was very polite and repaired our AC that day. Currently, it's still not cooling our house down but it seems to be doing a little better. Being with AHS has been a good experience so far.

The guy from Optimum Appliance Repair came to look at what was wrong with my dryer and to order a replacement part. His work was very good, and he's coming back out when the part comes in. He was very professional and very polite. It was very easy to submit the claim to American Home Shield. They’ve been very prompt. I also had a claim that I did with a plumber, and I had to have him come back that same day because something wasn’t totally fixed, but he came right back out and took care of it.

Some of my claims with American Home Shield have been good and others have been bad. With my dishwasher claim, it took me forever to get it fixed 'cause parts had to be ordered. The techs who were sent were good but they were constantly telling me that Home Shield doesn't cover this and that Home Shield covered that. Plus, I didn't know what took so long for the part to come in. I didn't know if they ordered the part or the delay was with the product coming in. I would have never repaired this dishwasher. I would have replaced it if I was Home Shield.

I had some problems with my refrigerator and it took seven months for AHS to replace it. I could never speak to a manager. People said that they were going to call me back but they never did. The contractor said the door was damaged. He said he told AHS but they claimed they didn't have a record of it. They should improve their customer service and helping people when they need help. But other than that, I haven't had a problem with them. Recently, the condo association had somebody come out that was doing air conditioning checks for $50. I had mine checked and they told me that I had a leak and it needed to be replaced because of the Freon. ATR General Services came and they said it was fine. It's running good now.

The AHS website was pretty user-friendly. After I filed my claim, they sent me an email that said they were going to contact me within a certain amount of time. The contractor came out in a couple of days and the person who came to check the dishwasher was really nice, helpful, and explained everything that was going on. We had our dishwasher replaced, which is good, but AHS ordered the new dishwasher through Home Depot and would not install it. My fiance is a plumber and he installed it. We've had to use AHS twice now and it was really good. I'm glad that we have it.

Someone from Reliable Mechanical came to check the air condition in about three days. Now, they are waiting on a part to come in for them to complete the job. The rep said it was gonna be five days to receive it. Then they'd call me to come in to finish the job.

I submitted a claim to American Home Shield online and picked the option to tell them I had issues with a leaking upstairs toilet. The leak went through the floor and warped the ceiling below. I indicated that there was water damage too. There was a hole where the water dripped through. Their contractor Air Pro Master came out to service my claim. I was hoping they would fix the drywall damage but the techs tried to tell me that would be handled by my insurance company. Instead, I ended up doing that myself. I went to Lowe's cut up the drywall and patched it myself. I was disappointed that the ceiling damage wasn't covered as part of my warranty service. Even so, the toilet has been working well and the work Air Pro Master did was great.

My dishwasher wasn’t draining and it didn’t complete any of the cycles. I put in my service order and the next day, I had a schedule, which was only four days out because of the holiday. It was very good. It was easy and fast, so I like that. It’s really easy to submit a claim because it’s all online. I just put in a claim and then whoever they contact contacts me to set up an appointment. I’ve had one issue where the people they had picked were bad and they had to pick someone else. But other than that, every time I’ve had to use AHS, they’ve been really helpful.

The contractor who came out was here for about 30 minutes to an hour. But the only thing he fixed was the garbage disposal. He didn't fix the toilet since it was pretty much still working. I just gotta deal with the loud noise that it’s making. He also said that AHS doesn't cover the p-trap, so he didn't do anything with the sink. If everything was able to be fixed, it would be better. Other than that, I’m satisfied with my AHS experience.

American Home Shield's service has always been good. We just renewed with them because there are some things that I don’t wanna fix. They merged with HSA and we’ve had HSA for about 10 years since I owned my house in South Carolina. With that house, we surely got our money’s worth. For my most recent claim, everything was good. It was a simple fix. I was an idiot and should’ve checked the safety valve. The water condensation drain line was clogged. When the water backed up, it turned off the safety valve. I paid $75 to have a guy come out and push some compressed air that I could’ve just blown with my mouth. But he did good. He was in and out in about 15 minutes. He went out, checked the voltage and refrigerant level and said everything looked good.

I had the refrigerator's dial all the way up. It kept getting warmer and warmer. It just was slowly dying and the icemaker wasn’t working. The icemaker wasn’t working maybe because it wasn’t cold enough. The tech said the refrigerator is 19 years old. We've only lived in this home for two years. We replaced the fridge. We got a newer one. The whole GE experience, even the delivery man, was really great. I'm on a fixed income and if I ever had a major issue, like our central air conditioner, I would have to charge that and pay for it over the years. With having the warranty program, it takes a lot of stress off not worrying about a major expense.

I’ve been with American Home Shield for 15 years and I’ve never had an issue with it. It's always been very good. We put the claim in and someone calls us, and they come out. My dryer was not heating and AHS said the contractor would contact us within 24 hours, and they did. They set up an appointment for us to go over. They came and changed the part that was broken but they had to reschedule to come back because the belt was broken. So, it worked a few days and then it stopped working. He’s coming back tomorrow between 10:00 and 1:00 to finish it.

I called Home Shield to submit an AC claim because I wanted to ask a question. But the wait time was something that was too complicated. At the same time, I was trying to log on to the site. I logged on and filed a claim online. Two or three days after, Koning Mechanical Services called and the guy said he had been trying to call me. If he did, he only called once and didn’t leave a message. But he seemed like a nice person. He was professional and helpful. He walked me through everything. The only issue I had is he had taken the cover off for the AC unit and he didn’t put it back on the right way.

To file a claim, I had to log in on the AHS website. It was super easy and took less than five minutes. I was told to expect the contractor the next day. When the contractor was on the way, they sent me a text. My AC unit wasn’t cooling and the contractor fixed the capacitor. And then he told me he changed the air filter, but last night, my boyfriend said that the guy took the air filter out but didn’t put a new one in. I don’t know if I misunderstood the guy, but I thought he said he gave me a new one. All in all, I would recommend AHS.

Our refrigerator was leaking water all over the kitchen and we had to turn off the water to the fridge. I called Home Shield's 800 number and I heard back in like a day or so. Dave's & Sons came out and checked it out. They ordered everything they were supposed to and fixed it. They did a great job and they cleaned up after themselves. They replaced the icemaker and everything was good as new. I've been real happy with Home Shield. Even the vendors said that a lot of the other places aren't as decent as them. Most of the companies try to get out of it, but Home Shield takes care of it so vendors like working with them so much better. I'll just keep renewing with them.

I just got with American Home Shield so it was my first time to submit a claim, I was learning how to do it but I figured it out. Now that I see how it works, it should be easy. I did it online and then I was gonna select rekeying and plumbing. Then I couldn't select the second option because I found out that it hadn't transferred into my name yet from the previous homeowner, so I had to call. The scheduling was a little weird. I got a text saying, “We’ll be there tomorrow between x time and x time.” But I had a phone call and I wasn’t available, so I had to cancel. Then, it was all done via text as opposed to someone picking the phone up and making an appointment. Home Choice Services came the next day to fix the plumbing leak in the laundry room and the guy was great and di a good job. Since the repairs, things have been perfect.

The AC had frozen up the draining pipes, and it wasn’t cooling anymore. The air was blowing hot. I just turned it off. I didn't wanna overwork it. It was simple submitting a claim to American Home Shield. I just called and spoke to a very professional and kind rep. I called Royal Flush and the man got here on time. He arrived at the earliest point of the timeframe. He didn't arrive in the later part of the window. He was very professional. He went straight at it. I was in a bad mood that day. I’m disabled, so I was in my room. My back was hurting, and I asked him if he could ask my son for any questions, and he took care of it. Between him and my son, he was sweet. He was a cool guy. This is my first eligible month with AHS. I really thought I was gonna get a runaround. I didn't expect them to be so quick to help me. I understand I’m paying a deductible, but they were very professional from making the claim all the way to them coming out and fixing the AC.

Initially, there was a slow drain going on in my guest bathroom. Then, there was a leak in the pipe underneath the sink. I needed to call someone professionally and when I submitted the claim to American Home Shield, I didn’t have any difficulties at all. The contractor came by and looked. They attempted to snake it out and they were saying that they couldn’t get past the P-section. They went down the basement and they said that an area needed to be removed, which was what they did. I’ve had AHS since July of last year and I'm very satisfied. You never know when something bad is gonna happen. When I talked to the plumbers, I asked how much it would cost on the outside and they said around $7,000. So, I got my money’s worth. I would recommend it and use it.

My washing machine was making some funny sounds and the drum was shaking around a lot inside the tub. My husband set up the appointment. AHS called and said that this guy was gonna come out. The guy was really knowledgeable and very safe with the whole COVID stuff going on. It ended up being just one silly thing in the middle of the tub. He just popped off this cap, tightened the screw down, and that was all it was. However, the cost was $135 for that. With that amount to have someone come out is a little pricey. People should think twice before having anyone out. But some friends of ours also have AHS and they pay about what we do. AHS actually has a lower payment for when people come out.

I rent the house out to two tenants and they informed me that they had tried turning the aircon. It was blowing out air but it wasn't hot or cold air. I made sure they had it on the cool setting before I made a claim. I filed it online on American Shield website, the contractor called the same night and they were out there the next day around 2:00 or 3:00. My tenant said that the guy was there for a couple of hours and fixed the problem, and it worked after he left. It was overall a great experience.

We've had three claims with AHS. We had our hot water heater, then the next week, my air conditioning upstairs went out and my refrigerator stopped working. Chi-Tex Plumbing came out for our hot water heater that didn't have hot water. It took me a while to get to talk to a real person, but it was fine. Chi-Tex was really good. When we had the last two claims, I could not understand the guy at all no matter how many times I asked him to please repeat. I asked him, "Quite honestly, are you telling me I have an option between Big Country or GE?" He would just go around and around. Finally, I said whoever could come out here was fine. He picked Big Country then Big Country gave me a runaround. They said they were coming and cancelled twice. I called back and got somebody different. She also was a foreigner, which is hard to understand, but she did get me a GE representative to come out here, which was fine.

Last year, when I put in the claim for our air conditioner, the company that came was very good at communicating a lot. This time, the air conditioner wasn't blowing cold air and the AHS website responded in the same way. It immediately said that somebody would get in touch with me and the contractor did. Every time I've filed a claim with AHS, I've gotten a prompt response. The local company last year had a little bit better system than the one this year. The local company this year didn't communicate as much. But both experiences were good and they were both professional.

We’ve had two service calls with AHS and they’ve both been exceptional. The most recent call with Wright, although it was exceptional, the service technician didn't wear a face mask. We would've been more comfortable had he done that. There are good contractors and then there are ones, which, when they’ve been reassigned on subsequent calls, we’d have to call back and say we don’t want that contractor. Also, there always seems to be a lag time when the contractor makes the initial contact. If you make the call or you go online, and they say, “American Home Shield sent the contractor. We’ll contact you within 24 hours,” it’s pretty much all the way 24 hours or more. So, I find often that I call the contractor.

The ice maker wasn’t working and it was repaired within the same day. I just submitted the claim online and then I got a text saying that they had received the claim and that I would be contacted. The guy from Servicemax USA came on time and he was quick and thorough. Everything is working now.

I am a customer that purchased a home warranty for my condo. I have filed a claim on my refrigerator and had good customer service with no flaws. While filing that claim I had called to ask to see if a company was on the approved list and was told no, so I went with the company they provided. They made if clear that they weren't able to give me a list, but were able to let me know if a company was approved or not and did so. However, when I called back a few months later to ask for an approved company I got the rudest agent on the phone. She was sarcastic, kept repeating that she could not give that information and wouldn't let me talk. Then when I asked to speak to a supervisor to report her, she would not transfer the call or give me her name.

I called in and spoke to a rep at AHS when the AC unit on my rental property was not cooling at all. I didn't meet the technician, but I did speak with him via telephone. He was very friendly and very informative. He met the window I was given of when to expect him. The tenant was very satisfied. I had work done by another contractor dealing with the furnace on another claim. American Home Shield paid some, and I had to meet a payment of $1,300. That contractor did not fulfill all of what needed to be done correctly in the repair. That was the only thing I was upset about and disgusted with. But eventually, everything was resolved so I am happy.

When I bought my house, the previous homeowner had purchased Home Shield for me. So far, my experience with them has been good. They call and email me and keep me up-to-date on things. Their website is user-friendly, too. When my furnace didn't work, I went online and submitted a claim. The techs came faster and way better than I expected and they replaced my furnace. It's summer now. But it was cold in the house and I needed a new furnace. Having AHS is definitely worth it. I'd tell my neighbors they should pay for it and at least get a year's worth.

The air conditioning wasn’t cooling. We had an issue with the same air conditioning about a year ago but it was a different issue. This time, it was fine. I submitted the claim online and then I got text messages with updates. American Home Shield communicated very well and was very helpful. They were gonna send the same people that they sent a year ago but we had something tricky on our roof that they knew about. They didn't have the right staff for it because of COVID, so they had to figure out a different contractor to send and they were very quick about it. They did a good job of covering themselves. Complete Comfort came out promptly and fixed it very well. I was very happy with their service. So, now I’ve seen their two different AC contractors. They both did a fine job.

I had a water leak and Home Shield sent Patriot out. The guy came, diagnosed the problem, and it took them about four weeks to get back to the guy. In the meantime, my water was running and by the time they came to their conclusion, my water bill had gone up so high. And they weren’t gonna fix it because it wasn't on the inside of the house. The insurance that I have didn’t take care of that. That was all they had to say from the very beginning instead of letting me wait for four weeks. I hired somebody to fix it and I had to pay a lot of money. It was horrifying and stressful.