American Home Shield Reviews

My microwave had a loud roar. The technician from Cal Valley Appliance Repair came out and explained to me that he would order the parts, he would let the home warranty know what parts they needed, and then when they arrived, that he would be back. Also, if there were any problems, I would hear from American Home Shield. Well, I heard from Cal Valley Appliance Repair and they told me that they had had to order four parts and they would get back to me. Then American Home Shield sent me an email and it told me that they could not repair it. The parts were no longer available. They contacted me and gave me three options, to either replace it, or to get the one that they looked at that if I wanted to upgrade then I could pay the difference, or I could take the cash.

The air conditioner was not working so well. My husband submitted the claim electronically on to the American Home Shield page. Then they gave an ETA after he called. When Relaxed Heating and Air came, they said that the problem was a breaker or something that was broken, and that was what they took care of on the spot. The contracting team was professional, and they answered all our questions, so I was satisfied with that. The unit has been working great since they came out. Overall, our experience was efficient and timely, so I appreciated that.

I called the Home Shield for a plumbing claim and they called Plumbing Pro Services. A plumber came out in a day or two and hee had everything with him so he took care of the issue. He replaced the garbage disposal and he did a good job of getting it in there except I’m not too sure that he met code.

The two contractors that we’ve had out here recently were fantastic. I was very happy with it. We had a hot water heater issue, and then we had a problem with the burner on the oven of our stove. With the stove, I called in the issue to American Home Shield and they set me up with the appliance company. They turned it around efficiently. The company was out the next day to look at the stove and diagnosed the fact that there was a problem. There was an issue with the burner that they had to replace a piece on it, and they got it working again within an hour. It’s working better than it ever did too.

I've been dealing with Plumbers Inc for a month concerning our electric water heater they installed that's not working. The plumber that installed it shorted it out. He hit a wire, sparks flew out the closet and it knocked him out. Plumbers Inc at first said it was a leak. Now, they're trying to say it's electrical. I've been without hot water since April 16th, and I'm very upset with them. And I can't seem to get any leverage from American Home Shield. They were sending somebody out and this is about the fifth person from Plumbers Inc. Aside from Vortex, I also had Anderson Plumbing and Quality Plumbing check the heater. They both said it's faulty, and they're two reputable plumbing companies. AHS kept telling me give this plumbing company a chance, but how many chances should I give them? I just want this heater replaced.

Submitting claims is good and simple. I like to doing it over the phone. Recently, Legacy 4 came out to repair a faucet. I feel good about having Home Shield.

I’m really glad I have AHS because I left my husband and I’m just on my own. With just a phone call and 75 bucks base payment, life has been good. My life is perfect and comfortable now. My air conditioning was just running and running, but it would get hotter. It would be 80 degrees, and after running for an hour or two, it would be 84, which was weird. The Jungle Cat sent a guy named Mike and Mike was way cool. He was perfect, professional, and friendly. He just nailed it. He wasn’t here 20 minutes. He was like ta, ta, ta and the air conditioning has been perfect ever since. I’m very happy with AHS.

Beaches Air was amazing. They were the second people we called. I had to get somebody out here first just to diagnose the problem. Beaches Air did a totally different diagnosis and it saved us a lot of money. They switched out our thermostat and everything has been working great ever since. Having Home Shield is hassle-free and it's a nice little safety net to have if something happened. My wife said that all the people that have come out with Home Shield have been nice as well.

We had a toilet wax seal broken and I had done this before to a point. But when I realized it was beyond my level because the floor was messed up, I got online with AHS and had a technician come out the next day. He had to jack up the pieces off the floor, install a lifter kit, and offered some other things. Apparently, when they redid the house, they did not do it correctly. So, the wax ring was set below the floor and that’s not how it was supposed to be. The gentleman did very well and he repaired it on the same day. He got it done in three hours and I was impressed with him. Everything works very good now.

American Home Shield sent Upland Pool Service to fix the heater. They were pretty quick. They came within two days after I submitted the claim, and were very knowledgeable. They knew what they were doing. I've had two claims with AHS so far and it's been pretty good.

We had an issue where the air conditioner was not sending cool air to the vent. Submitting the claim to American Home Shield was very quick. I have been with them for a couple of years now and it has been much quicker. It is also quicker to do it online than to dial through and get somebody. About the second that I click what I need and hit the button, I will get a text back and it will have me the person. I thought I was going to have to contact them, which surprised me. So, the contractor Mel's Preventive Maintenance contacted me right away.

I was very pleased with Elite Home Appliance. They're very nice and did the job well. I just started back with American Home Shield a few months ago, but I had the service for several years. We were without not even a year, and then we went back. The company is good.

I had a claim with American Home Shield on our AC unit. Everyday Heating and Cooling came out and they were awesome. They were on time. They fixed the issue very quickly. When I was questioning the cost of what it was gonna have to be, the tech explained it very clearly. I was happy with him. He was done with the fix within 30 minutes.

Our first 100-degree day was coming up here in the Coachella Valley. So I swapped out our filters and tested the system. And the fan unit up in the attic was really loud, so I knew there was a problem. So, I made the call. Comfort Air sent over their tech and he climbed up in the attic and he said that the wheel or the squirrel cage was loose, and banging around in there. He ordered the part, swapped it out. It came on a Saturday and then they showed up on a Monday. They were pretty quick.

We have a history with American Home Shield and with their providers and we've had some hiccups along the way. There were times when they sent out a provider that didn't fix the issue, and then 34 days later, we have to place another call. We also have to pay another fee, even though it's the same issue that we called them for in the first place. We are ofttimes discouraged as well by the fact that they will not come out and look at an appliance that is obviously starting to struggle or die. If they would come out when they can hear a belt is slipping or something is grinding or something is out of balance, they could avoid having to repair a broken appliance. They won't come out until it's actually broken, so we wait until it breaks and at that point, we're inconvenienced.

The contractor got dispatched within a couple of days. They were very professional. The pump was making so much noise and they change the motor. We can swim now.

We purchased a home with the warranty from AHS. One month after we purchased it the AC pump burned out and there was a leak and flooding in my home. Newly installed baseboards and door frames were damaged. They sent someone to repair it and we paid the co-pay. They said damage is not covered, however, I should have kept the old pump and they could have checked for manufacturer's defects to help with the water damage that my home incurred.

I own a few different properties and have AHS on all of them. Over a month ago, one of my properties had a leak at the faucet over the tub. This property is in the Sacramento area and the plumber that AHS uses is Budget Rooter. Anyhow, Budget Rooter came out and then left saying they needed to order parts. Since then, we have not heard a peep from them. My property manager has left several messages with zero response. I called AHS (2 weeks ago) and was able to get a person on the phone who said she would reach out to the plumber herself, but I never heard back.

I paid AHS to clear my kitchen sink. I was told I need a clean out installed. And call my warranty company. Today I'm told they would come back and install one for $250.00. I called my Handyman Larry, and he snaked out the line and clear the blockage. H&K plumbing got $125.00 and did nothing. Do not use them American Home Shield.

Subpar work, when it goes wrong they do everything not to cover. I have had AHS for multiple years. Where they do okay, minor issues such as a backed up sink. However, it will usually take 2-3 service calls (assume you have to call in and be on hold for 15 minutes each time) to get an issue resolved. If you have a major issue that is when it gets troublesome. Most reputable companies for plumbing, HVAC won't work with them. They get asked to do subpar work.

The rate goes up every year but other than that, my experience with American Home Shield is okay. There was one thing though. When they wrote up the contract, I thought the garbage disposal was part of it. It turned out it wasn’t. So I didn’t care for that because now, I have to pay for it in full myself. But if American Home Shield selects a contractor that I’ve had poor experience with, they’re really nice in changing it. I appreciate that. For my Whirlpool dryer, it was GM Appliance Service that came out and the gentleman was really nice. He replaced the parts that needed replacing.

I had an issue with my dryer, and the first time contractors came out, it was tripping a circuit breaker. Once it was determined, the tech wanted to check the vent runs from the dryer to outside. He discovered that that was clogged. And he said, “That’s probably a problem. You have to get that fixed, and we’re gonna do that.” And he promptly left.

The AC wasn’t working, and when the guy came out, he discovered that the lines froze. He repaired it. Everything was perfect with him. He came in a timely manner and was covered up with his mask. He was very professional. I stayed out of his way, and he got the job done. I’d recommend AHS.

It's easy enough to submit claims online. I like doing it that way because it's immediate. I don't have to wait. In the three service callouts that I had, the contractors did their job, they were efficient and knowledgeable. Green Valley Pool & Patio did what they were supposed to do. It was satisfying. They were better than the company that we had previously. In fact, we've hired them to take care of our pool.

My refrigerator was leaking water from the bottom and my washing machine had stopped. Filing the claim with Home Shield was pretty easy. It wasn’t difficult to navigate the website and get that done. The only thing was when you click on file a claim, it kinda reroutes you back to your homepage. It took me a couple of times before I figured out what I needed to click on my account page. If that could be a little bit smoother.

AHS is really good. Someone comes in two days whenever I submit a claim. Recently, Sunny Breeze came out and fixed the air conditioner.

Whenever I turned on the garbage disposal, I could hear the motor come on, but it was locked up. The disposal itself wouldn’t turn. I looked in that thing, shined a light down there, and looked all around but I couldn’t see anything. I finally gave up and called American Home Shield. Draingo of Alabama came out and the power was off here temporarily when the tech came in. He checked it and found a penny and pulled it out. He said to try it and see when the power comes back on and that he was sure it would work and it did. I also had a claim for the washing machine. It has a big hole in it and they sent a repairman out here. He determined it couldn’t be fixed so they paid for it. I had a new washing machine put in and I got paid for it. I’ve tried different warranties in the past and I’ve always come back to Home Shield.

When we bought the house, we got AHS as part of the purchase and we kept it. I liked the AHS website and it worked really well for me. We really liked the plumber that was sent. He was a great guy. There were two plumbing problems and he couldn’t fix one. He took care of one, which was two days’ work. The other problem was outsourced to Roto-Rooter who came out and did it really quickly.

We had a leak in the faucet in the kitchen and for some reason, the faucet wouldn’t shut off either. In about a day after filing a claim online, a technician from Oasis Plumbing came. He was very good. We enjoy having American Home Shield. Anytime we’ve had any issues, we would call them and they would take care of it.

JT Services was great. A gentleman came to the house, checked out the washing machine, figured out what was broken, ordered the parts, and told me they would email me when those parts came in and that someone would come out to install them. So, I got an email a couple days later. The same guy came back, installed it, and ran it to make sure it was working. It was very quick and easy. And then they emailed me afterwards to make sure I was satisfied. The customer experience with American Home Shield was great.

The pool pump wasn't turning on. We looked and there was electricity going to the pump area. It just wasn't coming on to have the vacuum or the fountain go on. Everything kind of circulates in there and nothing was coming on. I logged in to the account online to submit the claim to American Home Shield. It was super easy to use and it said on there that they usually reach out within three days.

Our dishwasher rack broke. Also, something was wrong with our washing machine where it would always be unbalanced. And so, it would take hours to wash a load because it would never balance out. And then the vent hood was shaking and vibrating and was really loud. We submitted a claim online, and then we got a call from the AAA Appliance Repair and we scheduled an appointment. They came out, did an assessment, talked about that we needed to order parts, and then, they did that and left. And then we haven't heard from them for three weeks.

I put the call in with AHS on February the 1st and they sent out Greenway Home Services to repair my washing machine. Their service was great but my claim didn't get resolved until April. They had to order a part but AHS never had an ETA on when it was going to come. What they ended up doing was having to replace the washing machine. They said they were going to expedite it but nothing was done. Also, I was treated rudely several times by American Home Shield. I would call and ask why I had to tell them about my problem over and over when they had my claim documented.

Calvary Appliance came out because my washing machine stopped working. They checked it out and their suggestion right away was that it was gonna cost more to repair it than to get a new one and that was what they did. Within 24 hours, I was contacted by American Shield. They told me a couple of options and I picked one. Then within 48 hours, I already had a brand-new washing machine. This has only been the only claim I've had with American Home Shield. Having them is the best decision that I’ve made.

I had an issue with the water heater. I filed a claim with American Home Shield and the first time that they sent out a tech was a little tough. But sometimes those people that they use to do their service are the people that they can get contact with, which is understandable. But if I was gonna get something fixed for myself and I didn't have insurance, and I would choose a contractor, it wouldn't be the one that they chose to send out. But afterwards, they sent out Sears and the guy was awesome. My experience with him was fantastic and the service was quick. He was sweet and he knew what he was doing. It was easy and he fixed it. In the end, we had to get a new one as the old one was completely destroyed.

It's been very satisfactory with American Home Shield. They came with the contract. I went through the website to submit a claim and I got a response immediately. Science Appliance came out. The refrigerator wasn’t cooling well and made some odd noises.

I had American Home Shield before and now, I've had them for a couple years as well. Their service has been excellent and I'm happy. All Flow Mechanical was here for approximately six hours to remove as well as put my unit back together. I didn’t expect it to be that fast, and now, the unit is perfect. It's blowing very fast and it's better than the old one I had. The unit is also very quiet.

We had a plumbing issue with our toilet. I called AHS to submit a claim. The service provided by the contractors that came was excellent. My experience with AHS has been excellent as well.

The condenser went out and the fan went out. The guy from Air Pro Master replaced both and everything was fine. He repaired everything on the same day. Then we called them back a week later to come and service the unit. They said the unit was running like a champ for being 18 years old. It's good to know especially, I live in Las Vegas.

AHS has raised my monthly payments by an extra $10 just after two years. I'm not happy about that. My water wasn't getting hot one time. It would take over three minutes before it even started to get hot and I had to run water for a really long time. Plus, when I took a dip, the water is barely hot at all. Whenever I would take a shower, the water would only stay a few minutes at a given temperature then it would start getting cold. I submitted a claim to American Home Shield and they got Plumbers Inc. out to me. The tech who came was very professional and he explained everything. However, the problem was not fixed. I already got another phone call from a certain Carissa and now I have to pay for a modification. AHS is gonna send the plumber back to put in a new water heater for me.

Once we got the parts, the work got done rather quickly. After the initial time the contractor came into the house when they had to order the part, I didn’t hear for weeks and I had to call AHS back, which was inconvenient. I would have appreciated a call if there was a delay or if it was gonna take more than a week. Other than that, submitting claims with American Home Shield has been pretty easy.

My AC went out and I called in and submitted the claim for a contractor to come out and do the repairs. I went through the automated prompt system and a rep called me back. She told me that she was gonna assign the claim to one of their contractors and somebody would be in touch with me within 24 to 48 hours. Ace Heating & Cooling called me and they told me ahead of time when the rep was gonna be coming out, which was the following day. The tech called me 30 minutes before he came and told me he was on his way. When he got here, they called and told me that he was here. He took a look at the unit and he told me he diagnosed what was wrong and what was the next step. The compressor went out and he would have to get in touch with American Home Shield and provide them with the information.

We've lived at four different places and we've had American Home Shield since we bought our very first house. It's been 20 years. We transferred the policy every time or when the seller purchased the warranty, we always said, "American Home Shield." Their claims process is very easy even though that online stuff is all new.

In a conversation in one of my classes that we had, someone said their air conditioner clunked out on them and they had to pay over $3,000. Someone mentioned Home Shield and I looked it up, did my research and I said, "Oh, okay. Got it." I just go online and submit the request and things of that nature there. I wish when you do go online and submit the request that you can put in more comments. It doesn't really give you the option to write down what's going on. You just select whatever the appliance is and it just gives you some pre-formatted options and you just have to try to pick the closest one to it, but you can't explain. That would be helpful. Apex Appliance Service and Repair came out for the washing machine. The guy came in, identified a problem, and he also identified another issue. He fixed it and it was good to go. It took him 40 minutes, give or take. He had the mask and gloves on. We left him alone in the area that he needed to be in.

One time, I had a leaking pipe. I called American Home Shield to submit a claim. The process was easy and the rep provided good customer service. I was told to expect their contractor Blue Ridge Remodeling Heating & Air Conditioning within 24 hours. The techs who came gave great service. Things have been good since they were out.

I've used American Home Shield for our AC unit issues in the two years that I've had them and so far, it has been good. I get the emails and the text messages from them which are nice. Submitting a claim was very easy. When the AC wasn’t coming on, I requested for the Grady’s Air. They’ve been really nice.

The icemaker on our refrigerator went out. The seal was broken and the compressor stopped. It wasn’t cooling, so we ended up having to put all of our stuff in an ice chest for about a week while we waited for the parts. Submitting the claim was simple and easy. The gentleman from B3 Refrigeration that they sent out was phenomenal. He did a fantastic job. Our interaction with him was excellent. Everything has been performing perfectly since he was out. I had thought about having American Home Shield for years, and as the house is getting older I knew something was going to start to happen. It was a person at work who said that they had AHS and they had a great experience with them, so I finally decided to go ahead and do it.

AHS covers a lot of different things. I've had two claims in the two years I've had American Home Shield and submitting them online has been very simple. Their site is easy to use. One time, one of my pipes coming off my water line was leaking. At the same time, one of the faucets for my basement sink was leaking as well. I submitted a claim and AHS's techs from P.H.D. Mechanical came to do service. I had to call them back out the same day though but it all worked out in the end.

AHS's contractor, S & L came out and did a check for my air conditioning for the summer. The techs asked me to turn my air conditioning on and came back in less than 2 minutes saying that my big air conditioning unit is bad and that he was gonna cancel my order for maintenance. I had to tell AHS that there is a problem with my big air conditioning unit and to tell the contractors to come out again. That was a fact so I put in another order. As soon as that was in, S & L came out again and fixed the unit that was bad. They ended up replacing the motor and the fan. Their last visit was very good.

I had two claims with American Home Shield and the most recent one was the air conditioner that they resolved today. It was not cooling and it turned out it was low on refrigerant. So, the technician was able to come out and get it charged up, and now it should be just fine. He got the job done. He was in and out in a hurry and certainly not wasting any time. The other claim was for the microwave. The magnetron and start-up diode had died out. The technician was able to come out and got it diagnosed. It took a little while to get the parts because it’s older but he came right back and got it installed and working. So, it was heating up everything properly. Then, we realized all the lights and everything had gone out. So, he took it into the shop and returned it the next day 100% operational.

It’s pretty easy making a claim with American Home Shield. I'm fine with both their phone and online process. Sometimes, I don’t like to wait but I have to be patient. When you call in and the payment is taken, the wait time to see a contractor should go a little faster because some things could be very serious. But overall, it’s okay. So far, their contractors have been fine. They had PF Plumbing come out for an issue recently and it was a great experience. The guy was quick. He went straight to the issue, fixed it, and it was done.

American Home Shield has been very good. But I have had a problem with having to return my call. I needed some clarification and I couldn't get it. Every time I called, they said a supervisor would call me back. It has been three weeks and they still haven’t returned my call. I also had another issue and I went through their tech support. It was the online chat system and I happened to mention that I was still waiting for a callback on that issue. Other than that, the other issues I had were fixed very promptly. If they didn’t get it fixed that day, there was an explanation and they came back and did what they had to do. So, it’s just that when you have a real problem and you don’t understand why it’s being denied, they don’t call you back. American Home Shield needs to be better at communicating.

When my air conditioning wasn’t cooling, submitting the claim with AHS was really easy. I did it all on the website and I liked that. Then it took 24 hours for contact from the contractor. They came out and the AC has been working since.

My freezer wasn't freezing and my washer wasn't working. The first contractor came out but they said they couldn't fix it. So another contractor came out and fixed it. They were very good and very professional. We definitely would use them again. The only thing is that since the repair, I have my refrigerator on the lowest setting and I put everything on top because it freezes everything.

I flip houses. I had a rental property and I had Soul-utions come out because the water tank wasn’t working and it smelled like sulfur. I knew I had to pay out of pocket. So, they went in there and did their job. They looked at the water tank. My knob to my shower was stuck so the water wasn’t coming out. They tried to get a piece off. They couldn't do it. They ordered the part and replaced everything. They fixed the sink and the toilets. Also, they came in yesterday ‘cause I had to do a recall and they fixed it. Everything is working fine now. I’m well pleased with Soul-utions. It’s a family business and they are simply awesome. The whole family is nice and they talk to you really friendly. If I have a plumbing problem, I will call them.

My Realtor suggested getting a home warranty and we were looking at two different companies but we decided American Home Shield had a more comprehensive coverage for the price. Their contractors have been fine. Harford came out and they were very professional and prompt. They took care of things and did their stuff. I had an air conditioning tech and he was very good as well.

American Home Shield sent All Brands for a microwave repair. The technician was very pleasant. He was able to fix the microwave the same day. With AHS, I have the peace of mind. They are pretty reliable. They are very useful, provides the security and highly recommended.

Our septic tank was full and it was backing up. Huggins Waste was sent out by American Home Shield and they were fine. The tech was on time and friendly, and he was very helpful. Everything was repaired that same day, and they cleaned up after themselves. He was also supposed to put in a work order for something else, but I hadn’t heard anything from him.

Texas A-1 Pool repaired the pump. Stephen replaced the motor that is attached to the pump, and a plate which connects from the motor to the pump. He was here three times. The first time, he attempted to repair the pump and then his diagnosis was that the motor was shut so he had to return the next day and he brought a motor to replace it. He is very friendly and courteous. The warranty covers everything. I’m glad that I have American Home Shield.

The house I bought was remodeled and nobody lived in it for three years. I had a free year when I bought it in 2018, so I renew with American Home Shield every year. The first year when I moved in, my whole toilet was clogged up from the street to the house, and they took care of that. It's a peace of mind and it works out for me. I’m old, so I just call in over phone when I have a problem and they are great. They tell me somebody is coming then they text me and it’s done. The guy who came recently was very knowledgeable and punctual too. He was great.

The sink hoses popped off. They were leaking water under my kitchen sink. The sink was clogged in the upstairs bathroom and the shower was leaking. But the contractor could only fix the sink in the kitchen. When I submitted the claim online, the website was user-friendly. Everything was pretty much laid out. But it wasn't as detailed as I think it could have been. If you had a problem with the plumbing, you should be able to put in there more specifics of what you needed. Because when the contractor came, the tech knew nothing about the shower because I had nowhere to even say that the shower was leaking as well. They knew it was plumbing and they knew something was wrong with the kitchen sink, but they didn't know what they were getting into. So when you select a specific category or item that needs to be fixed, you should be able to put in there, either in a comment box or just be more specific on why and what you need them to fix.

The air conditioner outside was doing a loud humming sound. It needed three pounds of Freon and Relaxed Heating and Air put a condenser in the air conditioner outside, and it stopped that humming noise. I wish they would give a senior discount and that they would cover more for the amount of money that I pay instead of them keeping on going higher and higher and the same things are getting covered. Nevertheless, I’ve had good experience with them overall.

Our toilet was not flushing. I called Home Shield and I also did the claim online. Submitting the claim was easy. Home Shield had Lil’ John’s Plumbing come out for that. But I had already used the plunger to fix the toilet before the technicians came in so when he came in, he didn’t really see anything wrong with it. But I was like, “No, but it keeps doing this. I have to get my plunger two or three times a week to fix it.” And we would just use our toilet often normally. I had to prove to him that there was an issue. The tech couldn’t figure out what the issue was. As he was leaving, I was cleaning the bathroom and I flushed it. It clogged up again. He got the snake and took out some old stuff that was in there. Our toilet has been working since he left. We are allowed to use the toilet again. It helped.

I was getting locks changed. When the tech came out, it was very straightforward. He changed four locks and he was very helpful. I had a boiler issue before but American Home Shield didn’t solve that. The tech just said that the system was fine, but nothing changed after that. I’m currently having issues with American Home Shield right now. I have a plumbing claim in and I’ve talked to three different representatives at American Home Shield. Each one said they would call me back before the end of the day but they didn’t.

American Home Shield’s website was very user-friendly but I was trying to follow up on a group of repairs that I had submitted because we were asking for reimbursement for an installation, and I could not get through to anybody that spoke good English. I would be on hold forever and then it would take about 20 minutes dealing with that person and they would say they couldn’t handle my claim and that they would have to transfer me over. I'd be back at the beginning. Still, the contractor, Ave's Lock and Key, did a great job. There were good vibes and the repair made it easier because we now have the same key for all of our locks. For the most part, AHS is good if you need to submit for a claim or for a service call, but following up with the company itself is a different matter. Getting a contractor out doesn’t seem to be the issue, but getting to talk to somebody that can help when I have a question is different.

The garbage disposal would not do anything. I have tried everything I could to see if there was something holding it up, but I could not find anything. When the guy from Kyle's Plumbing came out, he looked at it and said a lot of times that there was something I could turn on the bottom to unclog. He said that there was not one of those on this -- it was an old-style. So, he ended up replacing it. He was on time and friendly, and he was able to do the repair that day.

I’m a new homeowner and I was advised by a few people that already have home warranties themselves to get AHS. They said it's a good thing to have. It gives peace of mind. If something goes, you give them a call, they'll come out and look at it. And it costs you a lot cheaper than if you didn't have it. Recently there was a smell of old water. I thought it was my trash, but it was the water that was sitting in the dishwasher that was backed up in there. The dishwasher was leaking water inside of it when I'm not using it. I submitted the claim and someone called me and set up an appointment to come out. The contractor came in, and because during these times, he had his mask on, put on shoe covers because I had a carpet.

American Home Shield has been so good to me. I try to do everything over the phone when submitting a claim and every now and then, I have a long wait depending on how busy they are. But once you get ahold of someone, it’s usually a pretty smooth process. I had to have the AC fixed immediately and All Comfort Specialist was very prompt. They had somebody out the next day and it was excellent. But on a washing machine issue that we had, American Home Shield sent somebody out from Sears and the tech didn’t seem like she wanted to work. I complained to Home Shield about it and they sent someone out two days later to look at it and do the job, and that guy was excellent.

Things have not been going too great with AHS, but it's not too bad either. We’ve submitted three issues, one of which had to be resubmitted. The first issue was a plumbing leak, and we were extremely impressed with the guy. He came out, looked at it, and got it fixed in 10 minutes. The second one was to change the keys to the locks. The locksmith came out and unfortunately, wasn’t able to rekey either of the locks that we had due to the manufacturing specifics of the brand. We ended up buying a new lock. I took it into his shop and he rekeyed it to what the other lock was. The two doors had different keys for them. For the one that I took into his shop, we didn’t have a key for the one that got replaced.

I’ve been with American Home Shield since 2005. I never canceled, I always used them and it's been great. But with my recent claim, they said it wasn’t covered. So, it wasn’t a good experience this time. I called. They even told me, “This claim was submitted online.” I said, “Impossible because I never go online. I just dial the 800 number.” I’ve been turned down before over the past 15 years I’ve been with them. But this one was weird because it said it was pre-existing. I don’t know how it was pre-existing because the lights were working, and then they stopped. But then they said they’re outside. They’re on my deck. They’re in the outside of my patio door. So, that section of light stopped working. But I wish they would’ve told me that it wasn’t covered when I submitted. I wouldn’t have paid the $75 and I just went and got it fixed myself like I have to.

I have put in a claim for our AC unit and the contractors are still working on it. This issue has been going on too long and they've been out four times. The guy that had come out before said not to call Home Shield but I could call him directly. That became a huge problem because I did that and AHS was unaware. But they're trying to correct it. Today, I spoke to the technician that came out Saturday because they ordered a part and the installation department was supposed to come out when the part comes.

My first claim ever with Home Shield was for my oven and I was really upset with the way things kinda happened all the way around. I called in and submitted a claim and I was told somebody would get back to me within 48 hours. And that’s how it normally works but I ended up calling four days later. The contractor said they had called and left messages, but they had one number wrong at the end of my phone number, which I thought was kinda weird because Home Shield said they gave the right number.

I have two fans in my house. In one fan, the cord going into the fan to the motor part of it where I couldn’t turn it off and on, the light part of it, broke. So, I had to turn everything off by the home switch. The only thing I was disappointed with that was I didn’t have a chain. Salvador came out on the 28th. They just put that fan on a string. But my husband and I just went ahead and bought a chain and fixed it on that one. And then the other fan that was in the kitchen made a noise when it turned and Salvador just tightened up one of the blades on it. That was all they needed to do to get everything up and running again. The technician was very professional and very friendly.

AHS may or may not help customers. There have been times when there are always loopholes in their coverage. Their policy is very specific and has many different technicalities between the coverage of plumbing and electrical issues. With plumbing, I found that I could have a leak but it has to leak in. It can't leak outside.

I just renewed with American Home Shield for the third year running. I'm extremely satisfied with them. When I had a problem with my water heater, the whole thing was taken out and replaced. A new one was put in. It only cost me like $200. It was awesome. I saved $1,000 or more right there. The claims process is great too. When my sink was backed up, I put a claim in on Friday and AHS assigned Advanced Home Services. A tech came out on Saturday. No matter what I ever had, AHS always sent people on Saturday.

We had Home Shield while we were in our old house. I thought about not continuing with them when we bought this house because it was a newer house. But we didn't have it inspected when we bought it so I thought it would be prudent to go ahead and get the house covered. We’ve been with Home Shield since. They made changes on their call-in and I’d just soon have two root canals than have to call those people.

Having AHS has been super easy. I love that I can just go online and not have to wait on hold. Within a day or two, I would hear from the company that's gonna service me. Every contractor I've met through them has been pleasant. I submitted a claim through AHS's website for a pool issue. AHS's contractor, Clear Water Management, Inc. was really easy to communicate with. They came rather quickly and when they went to switch my pool on, it wasn't operating. The problem was that the pump itself was leaking. Plus, the filter was not turning over. It turned out that both of those needed to be replaced.

My dishwasher wasn't pumping water into it. It's pretty easy to submit claims with Home Shield. Our only issue is we live in a highrise residential and that could be a problem getting someone who would be willing to do the claim. But that's the only problem I've had. The contractors have done very good so far.

The tech from A-US Air Conditioning of Texas was excellent. He pinpointed the problem and told us that he would have to go back and get the part. He came back the next day early, fixed the problem, and now the air conditioner is blowing cooler than before. Keep up the great service, American Home Shield.

I submitted a claim online and Murray's came out. They called me and let me know the plumber was coming and he showed up on time. He snaked out a couple of drains and everything was flawless.

I have two air conditioners on the house, and our downstairs unit quit working. So, I got on the American Home Shield app and I put in a brief synopsis of what my issue was. I hit a couple of buttons and submitted. It was very easy and painless. Within a few minutes, they emailed me and said my claim was submitted. A couple of hours later, I got an email from Fleshers saying they scheduled a tech. Two guys came out the following day and isolated the problem then they went back and handled all of the paperwork with American Home Shield. That was on a Saturday and on that following Monday, they came and repaired the AC. It was all done very quickly and very well.

We had a really large windstorm then the next day when we came outside and the pool started up, I noticed that there was a pretty sizeable leak from the filter in the pool. But I wasn't sure whether it was caused by something from the storm or it just was a coincidence. I went ahead and tried to fix it myself but I couldn't get it to work. So, I submitted a claim with American Home Shield and it was pretty easy through their website. They sent out Breakthrough Pools and the gentleman that came out took the pool filter apart. Then he cleaned the filter, reinstalled the gasket, added some sort of sealant to it, and put it right back into service. He also had to retap the clamp that holds it in place. So he kinda solved all these little issues with it and put it back right as new.

When I submitted a claim for my refrigerator problem to American Home Shield, their contractor Ericksen Appliance came out when they said they would. Their techs were very professional and polite. We’ve had work done on our refrigerator before through another contract and we had a ton of issues with them. This was a 180-degree difference. The techs had to get a part which took a couple of days. Still, everything went fine and they resolved my issue. Things have been great since then.

I didn't have a good experience with Choice Home Warranty. I didn't like the customer service and some of the policies and things that they had. American Home Shield seems to have better quality people and the interactions have been pleasant. I've had three technicians come to my home. The process of getting someone out here with the COVID-19 took a little bit longer. But I was satisfied with the amount of time it took someone to get out here. The first guy came to fix my dryer because it wasn't drying the clothes and it was good. Then, he came to fix my dishwasher because it wasn't draining or drying the dishes. He fixed it and it started draining, but it wasn't draining again. He said he fixed the pump and everything on that and he had to get a plumber out here.

First of all I will say I have been a customer of theirs for a long time and continue to do so. From my experience they are better than the others out there. That said, it is always a fight to get covered items replaced. So much so in some cases I have given up and just replaced the item myself as it was not worth the hassle. This last instance was the straw that broke the camel's back.

Updated on 5/20/2020: Business Info: American Home Shield (AHS). 150 Peabody Pl. Memphis, TN 38103-3700. 901 701-5000. They do not have a complaint or customer service section to contact. Our Kenmore refrigerator has been broken for 3 weeks now (does not cool at all) and is covered under American Home Shield but they will not help us get it fixed or replaced.

I have been a AHS customer for many years but cannot take it anymore. It is a complete waste of money. They hire terrible sub-contractors to do their work. If you are tempted to sign up because of the "will replace if cannot fix" then keep moving. Latest example of working with AHS... My air conditioner was not functioning properly so I put in a service request. They came out and stated that a new evaporator coil was needed and "code enhancements" Over $1,000 later it worked for a week or so. They have been back out 3 times since. It still does not work and they will not replace anything. I also learned that the "new" coil they installed was from 2017 and it is now 2020. This is not acceptable in any way.

The AC wasn't kicking on. Apparently, the common wire to the transformer wasn't connected. So, I was gonna do everything myself but I didn't know where to find the transformer and it was upstairs. My wife did an over the phone claim with AHS and she was able to get someone really fast. They sent out Armer Corp. and they took care of the problem. So far, I'm pleased with AHS.

We purchased the home in Elgin and they offered Home Shield when we bought the house. It would guarantee for things. We submitted a claim online but we couldn't get through with all the people on the internet so we called the second time. Sears came out quickly and they did a nice job.

Putting in a claim with Home Shield has been very easy and I've had nothing but good experience with them. I had a water heater claim and Watkins was out within a handful of hours to repair it.

I have a two-story home with one unit and it was cooling in one area but not in the other area, and so the techs came to check it. They were very good. They’ve come out here before for me and the service is really excellent. AHS has been really good to me. I had a problem with my refrigerator a few years ago. They sent somebody out. They fixed it, and it still had a problem. They fixed it again, it still had a problem. They fixed it again and ended up replacing it.

AHS sent Optimum when my ice maker was leaking. Water was leaking down to the bottom and coming out to the front of the freezer. The contractor worked on it and although he didn’t resolve the issue, he was awesome. He called and said that he was nearby. Then he was here within 15 minutes. He was in and out and replaced the ice maker really quickly. I was really pleased with the visit, but unfortunately, the ice maker started doing the same thing again. And he's supposed to come back this morning. I also had an air conditioning go out and I don’t think AHS paid enough of it.

We've had problems with the ice dispenser and freezer. The ice dispenser has messed up a couple of times and the same guy from Appliance Pros has come out. He has been very polite, very sensitive to COVID, and has worked on it, but it would keep freezing up. Now, he said he couldn't find any air leaks in it so he wasn't sure why it was. He said he would send a note to the company that it might need to be replaced and he left. Then I got a call from them wanting to reschedule this other guy to come and look at it and he came right out. He said that he could find an air leak and he knew what was causing it. He would get the part and be back. So, we haven't heard back from him yet.

I had an issue with my hot water tank. Because I had never had this happen to me, I was frantic a little bit. I called AHS and they gave me a couple of vendors. The first company that was given to me couldn't come out until Monday. I called on Saturday, and the first gentleman I got was very helpful. I was like, "You guys have to give me somebody who's open today, please. I have no hot water." But then, the companies he gave me weren't even open either, probably due to the COVID-19 that they cut their hours.

My toilet was giving me problems and AHS sent out the tech from Greenway Home Services. He came out and fixed it. But then it wasn't flushing right again. It would flush once, then if you'd do it again, it wouldn't take the toilet paper down. The tech tried to fix it and he was wonderful. Every time he came, he wasn't flabbergasted. I've had him before, too. He came for that toilet but it was for something different. There was a leak and my water bill was really high. It turned out that the toilet was running and that gave me a terrible problem because it leaked down into my garage. But he fixed that and he was lovely. He couldn't be nicer.

Our recent claim with AHS was perfect. The contractors came out really quickly and got everything taken care of, it was awesome. He was very knowledgeable and let us know what happened, and then repaired it quickly, and he was on his way. He had a mask on and we did too. We also put in a claim for our pool heater. The contractors came and fixed the pool heater, and it was really simple submitting a claim to AHS.

I filed a claim for my water heater and submitting it to American Home Shield was easy. I went online to do it, and the interface was user-friendly. A couple of clicks and the claim was submitted, so the process took no time at all. I was given a timeframe saying that one of the contractors would get in touch with me for the appointment -- it was within two business days. Then, they gave me a six-hour timeframe that they would be here. Jeremiah, the plumber from C Mayes Plumbing & Heating, was great. He was super professional and friendly. He knew exactly what the issue was. He was here for less than an hour, but I was very satisfied with it.

I've had a really good experience with American Home Shield. I went online and put the claim for my shower. I got Plymwr Plumbing's phone number and I contacted them right there and then. The lady was very helpful and professional but she apologized because they didn't have anyone to come in right away. But I have another bathroom. So I told her not to worry about it. They were able to schedule me within a couple of days. When their plumber came in, he checked it out and there was some part inside the faucet that he needed so he wasn't able to fix it. But they came back the following weekend and took care of it. It was a smooth process. The faucet works fine now and it feels so much smoother when it turns. I like to take showers every day so I need it.

I like the convenience of having AHS. I like that I can call and get stuff fixed, and I like knowing that it’s gonna be fixed right. Recently, I had an issue with the timer on my clothes washing machine. Also, when you shut the door of my microwave, the motor would come on but wouldn't go off. American Home Shield sent out A-1 Appliance and the techs had to fix my microwave three times. Then they told me that they couldn’t fix it and it had to be replaced. American Home Shield called and I told the lady who was supposed to send me some stuff that I didn’t know if my email was working or not. But I haven’t heard anymore from anybody if I'm supposed to sign some paperwork or get a check. I just want my microwave replaced and installed.

American Home Shield is fine compared to other warranty programs. I had a different warranty company before and it didn't work out well. I'm satisfied with AHS. I normally call them when I have a claim and it's pretty easy when you can get somebody in person. Their reps are pretty good. They gave me All City Appliance as my contractor to work on my washer. I submitted the claim and it was maybe five days later that the contractor came out. They were great. My washer is fine and I have no issues.

Submitting a claim to American Home Shield is fairly simple. I just go through an online process and their website is super easy to use. When I had an air conditioning issue, their contractor Anytime Air Conditioning and Heating LLC came out sooner than expected. When I thought they would come in about a week's timeframe, they came out the next day. It was awesome. Their tech came in and told me exactly what was happening. He fixed the issue in 30 minutes or less and it was a smooth process. Things have been good so far since he came out. Being with AHS has been great. I've had them for about three years now and never had an incident with them that was dissatisfying.

David’s Appliance Services came out and they hooked up the stove. They did a good job. We had a problem with our dishwasher though. It broke a few years back, and the part fell out. Somehow, one of the kids threw the part away and they wouldn’t replace the dishwasher. I don’t understand that. We’re still using it without that upper part spring and it doesn’t do the job washing the dishes. Still, we’ve used American Home Shield for quite a few years and once we get past the robo talk, it works okay. I prefer to talk to somebody rather than do the automated thing.

Lex’s was awesome. We’ve used them before we started working with AHS and we were really happy that they were a contractor that AHS works with and that for when you have a plumbing issue, you can select from a few different plumbing contractors. Luckily, Lex’s was one of those. They were just 10s across the board. Every time we work with them, it seems they do some little thing that’s above and beyond. They’ll notice things and when they come out to work on something, they’ll point out to you. They say that this could be a problem too. Sometimes they’ll just take care of it if it’s something small or they’ll recommend service.

The responsiveness of American Home Shield is something that I like. I also like knowing that I have that as an option and not having to come out of pocket thousands of dollars if something were to break. Last year, I had a tough situation but that was resolved and over with. And when my air system wasn’t cooling, they sent out Total Air Care. Their guy came out and fixed the system on the same day. He was nice, knowledgeable, and helpful. Everything was fine.

American Home Shield sent S & S Appliance and they were good. The guy said the appliance needed to be replaced so he wasn't here very long. I showed him the problem and he said it couldn't be fixed. I did the claim with AHS online. It was easy.

I submitted the claim online, and American Home Shield called me back and told me that somebody had been assigned. The website could be a little easier because when I submitted it, I did not see garbage disposal on there. So, I put trash compactor. Then, they had me wait for the whole weekend. And a contractor called me on Friday telling me, "I'll be out. What's the problem?" I said that it was the garbage disposal and he replied that I had to call a plumber.

I got up Sunday morning and the refrigerator was not working. The lights were coming on, but there was no cool. It was getting warm inside it and I couldn't figure out what was wrong. I filed a claim with American Home Shield online and it was super easy. They scheduled Sears to come out first thing the next morning and the tech fixed it real quick. We're back up and running. We called AHS last year for something with the AC unit and that also turned out an easy fix. I used one of their competitors for a few years and submitting claims with American Home Shield is a lot easier.

The guy from US Air was pretty knowledgeable about his job and he got everything fixed in one trip. I have no issues with how Home Shield has been handling things. I like it right now.

I like AHS. It was easy to file the claim for my refrigerator, which was not keeping cold. Someone came out after a couple of days. The contractor was very helpful. He had a mask on, which was wonderful. I have a 90-year old house and the floors are crooked so the refrigerator is on a specially built platform. He had to lift the refrigerator off because it was two inches off the ground on one side. He went way above and beyond.

I had a different warranty company when I bought my home and after the year was up, I was gonna go back with them but they were tripling the price. My son-in-law referred me to American Home Shield, so I went with them. When I first signed up, they did what they said they were gonna do. I've only called them one time but everything went smoothly to me. When I called them for the AC, they said that they were gonna get in touch with the tech and he called. He was on time. He was courteous and nice. He came in and got the job done. Everything fell right on time. He fixed the problem. The AC has been working and it's been good.

I had a couple of calls with American Home Shield and those claims were handled well. It's easy to file claims. I do it online, usually. Just One Call came out for an AC issue and their work was really good. The Home Shield service is fine but the scope of the insurance is kinda narrow.

The contractors that American Home Shield sends out are good and very nice. Depending if there’s a holiday, a contractor comes out in a couple of days at most. When the fan in my bathroom wasn’t working, it was Aim High Electrical that came out.

The trash compactor wasn’t working. Schubert’s Appliance Repair came out and repaired it and got it all working pretty quickly. They replaced the switch and fixed something else, but it went well. The techs were very professional and friendly. I like the ease and consistency of payment with AHS-- the consistent co-pay and not having to worry about something going out. But my major issue would be on our air conditioning. I’m not happy with the contractor they used. We did not have the best results with them and the people that they send out. So, I try not to use them again. When I request somebody to be on my no-work list, it never seems to be updated. So, every time I call for whatever reason, if it’s that same appliance, I would still get the one that I requested not to use. So I never use the online because it automatically gives me the person I don’t want.

I quit Choice Warranty and we tried American Home Shield. It's been good so far. My smaller air conditioning unit was not turning on so I filed a claim online. They contacted me and set me up with a local vendor. The tech from Bryant's showed up and my wife dealt with him. She said he was personable and professional. He was efficient and he knocked it out. He said the starting capacitor was bad and he replaced it.

Lane Service was great. Their technician came in and completed everything within a matter of 20 to 30 minutes. When I called American Home Shield nine months ago, there was a miscommunication where I schedule something and it wasn't scheduled.

Booking my claim with American Home Shield was really easy. I was able to do that online and their website was super easy to use. Their tech from Dan’s Pro-Lock was early for our rekey and he was quick. This was an easy 75 bucks to have someone come do a rekey for us.

I thought I had a leak under my sink, so I called American Home Shield. But apparently, it wasn't leaking. The faucet underneath that you can unscrew where the water comes out was loose and it was making the water go back under the sink and then leak out. My husband and I would've never thought to look at that because we're not plumbers. So, I paid 100 bucks for a tech to come out and screw that on. He was there for two minutes. I was irritated.

I thought AHS was a pretty decent company. I’ve had this warranty since April 2019 and Multiple technicians have come out and been unable to diagnose the issue. I recently had a tech come out April 17th who verbally told me the issues but never sent the diagnosis to AHS. It’s now May 11th and the only thing that's been done is an escalation to Contractor Relations. The escalation was initially submitted about 2 weeks ago. Multiple employees advised I would receive follow up within 48 hours and I have to call them 1 or 2x per week to stay on top of this. I've let them know there’s a mildew smell because of the issues and I’ve been unable to run the air. I’m highly disappointed because I don’t understand why at this point another contractor hasn't been dispatched. I was so skeptical about renewing my warranty and I wish I would’ve switched companies at my renewal.

Requested service for pipe leaks and sewer air venting into home. Both HVAC and Plumbing (2 different plumbers) were unable to identify problem. Both AHS recommended plumbers did not follow up with me and left me out to dry. After calling for a followup, could only talk with an outsourced call center that repeated the same scripted message over and over when I asked for the next steps on the leaks. Hired own plumber to fix the sewer vent and multiple leaks at my expense.

I called in a claim for my air conditioner when it was not cooling properly. Ice Man Cooling and Heating was assigned as the contractor and the following day, their technician came out. Everything was great. They were very professional and timely so we were pleased. There's peace of mind with American Home Shield. When we initially bought the home four years ago, the home warranty was included in the home purchase. Our water heater went out so we used their service at that time as well.

My husband had noticed that there was a drip inside the return closet. American Home Shield sent out a company, Douglas Mechanical. A gentleman came and said there wasn't anything wrong. But he returned again because he felt like he needed to do a different type of test. When he came, the conditions outside were not suitable. He said it wasn't hot enough for him to test the pressure or whatever he needed to do. A third person came and when he did, it was a totally different diagnosis and totally contrary to what the first two visits led us to believe. We didn't get a good feeling when they just reversed course.

The wires to our heat pump were chewed through by vermin, and it was disappointing to find out that after I paid the monthly plus the $100, they didn’t cover it. It is what it is though. That was an issue that was part of the contract, and there wasn’t anything that I could do about it. It’s part of their rules, which is unfortunate because one of the most common things that happen with wiring is that rodents can get to it. I still think Home Shield is a good investment though.

I called Home Shield and said the machine doesn't work, and they said they would send somebody out. They did the next day and the tech asked me if I wanted original parts or Chinese. I said, "Chinese parts, forget. I want original." He said, "I'll be back tomorrow." He came back that day and installed the Carrier parts and that was it. The contractor was very professional, clean, and timely. I'm very happy.

The first time that Myers came out, they said my AC unit and my water heater was working and then they left. My tenants turned the AC on and it was working. But a few hours after Myers left, it shut off again. The second time that they came out, they did a good job. They fixed it.

I've had different contractors and the professionalism is pretty much the same. It's just getting along with some people better than others, which is kind of a personality deal, but the contractors have been pretty good.

There was something wrong with the light fixture thing that holds the bulbs. Submitting a claim for it to AHS was fine. All I did was call on the phone and tell them what I needed and went from there. Everything worked out well. The guy came out and he repaired everything and he left. Since the repair, it's been wonderful. It's still working, no problem at all.

Submitting claims with AHS has been very easy. We’ve had them for several years and for the most part, the contractors have all been good. When we had a plumbing problem, it took three calls before the third plumber solved the problem permanently. But we were very pleased when A-US Air came out recently. The tech got everything done on one trip. There is a limitation put on the amount of coolant that AHS will pay for. We understand that air conditioning coolant is expensive, but we had to pay the difference on my recent air conditioning repair because AHS just paid for a very small amount of coolant. All in all, we're very satisfied with AHS.

There was a leak in the bathroom for which Home Shield sent a plumbing company and the tech changed the little O-ring. The second time, he changed it again and then said that he thought that maybe my issue was that the hot water wasn't big enough for the house. That wasn't what the problem was. And then, the third time, they never showed up. They missed their appointment twice and then they turned around and closed the ticket. I called back, talked to Home Shield, and they sent out Redman because my problems were legit.

My Realtor just told me Home Shield is pretty good and I read their reviews and people seemed to be happy with them. Everything went well with my AC unit claim. I just didn’t know that I was gonna spend 490 bucks to refill the Freon because they only cover 10 bucks a pound and the tech had to fill up 7 pounds of it. If Home Shield could cover a little more than 10 bucks a pound and if we could meet halfway, that would be nice. But the tech from Doctor Cool was awesome and knowledgeable. He knew his stuff and he explained everything. I liked their company and they did a good job.

We had an appliance issue and the guy from Lakeland Appliance Service came out. He always had a mask on and gloves and he did everything he needed to do. He had to order some parts and come back, which was fine. Everything was good. I was happy with the service and it was very smooth.

Home Shield is fine but they cost too much. We’re paying too much a year. And before the contractor even walks in the door, we have to pay them out. The monthly or yearly payment is one thing and then paying somebody else to come in and do the work, it adds up too much, especially now when no one’s been to work in over two months. We have no control over that but they need to be more lenient with the customers. My wife asked about dropping them but if we do and things break down, then what would we do? We’re caught in the middle. But whenever we call, they respond and do their job well. We've had claims for a few things and the different companies that come usually are fine. There was a leak with the garbage disposal and True Vine Appliance came out. They had to come back to reconnect it. They were A-plus with their professionalism and attitude.

AHS's contractor, Sears came out to my place to repair a washing machine that would fill up but wouldn't agitate. I liked AHS's promptness and professionalism. They provided good service and I was very pleased with their timing and the technician who was sent.

Home Shield has a website but they need an app. None of us could remember our contract number, but it’s good that we could look it up by phone number or by address to get the process going. Also, when I put a claim in, they ask the appliance name, the model number, and so forth. But in certain cases, they have certain predetermined default answers. On some of them, there is no option to put a comment. One of my claims didn’t apply to any of the default answers and it didn’t allow me to answer for one of the options. And then one time, I put in the model number for the refrigerator and the guy came and asked for it. You would think that would be one of the important things they would fill out on the dispatch or the case. If they can print information that we fill out on the website and send that to the repairman, that would be good.

The last was not really good, which was why I canceled them. We had a three or four-month episode with a toilet. AHS sent one person out and when the person came out, they said that it was not leaking. I said that I turned the water off because I didn't want leaking toilet water all over my floor. Then they turned the water on and the toilet was not leaking right then. When it started leaking, the same company was sent out. They came out here and the guy said that it was leaking from under the tank where it met the base. I said that every fourth flush, it comes up, but doesn't go down. He said what was wrong with it. He said it was broken and that it had to be replaced. He just needed authorization. That started six weeks of waiting for an authorization that never came.

Submitting a claim for my water heater issue to American Home Shield was fairly easy to do. Their tech from AA Plumbing came out to our place and did a good job. However, when a water heater goes up, I wanna upgrade. With AHS though, I can't pay the difference. I have to get exactly what I had. While I've put in some of my own money to get something a little better once or twice, that seems to be hard to do with Home Shield. They should just give the customer the option to upgrade if he's willing to pay the bill. Still, the tech changed our water heater out and since then, the replacement has been functioning very well.

My garage door quit working, so I made a claim to American Home Shield. Hometown Garage Doors was there the very same day, and the tech had to order a part. He told me it would take 7 to 10 days to get the part, but I think it only took 5 days. He was here the next week. We’ve had six claims with AHS and everything has gone perfectly every time. I tell everybody about them. We bought the house in February of 2016, and the first year, the home warranty came with the house. And then, we have kept it ever since. What I like about it is that I don’t have to worry about anything. I just make a phone call. And now, I just get online and put in the claim, and everything’s taken care of.

I asked American Home Shield that instead of the plumber fixer, they can give me the money and I can fix it by myself. They said they were going to call someone and I’m still waiting for an answer there. The plumber First Class Water Heaters told me they were going to charge more than $800 to fix it or replace it. This was my second time that I called for something. The last time, it was the air conditioning and they did not fix it because they did not cover anything. So, I just paid $100 there for the deductible. I was wondering if they cover a little bit more, or if I have to pay more to have a better coverage. So, the two times I called, I was not very happy.

I made previous claims with Home Shield and I was very dissatisfied with the contractor's service. I requested another company to come out and they sent Nice Guys. So, whenever I have a claim with washer-dryer issues, I especially request Nice Guys to come out. They are exactly what their company is named and have held up to their standards. They are excellent and I love them.

I’ve been with American Home Shield for 10 years just to get things covered and when the air conditioning wasn't working, I called them. The contractor found a couple of wires that had come loose. The AC is now cooling and our home has returned to normal with the repair.

Someone from Low Country’s Best Heating & Cooling came, did a quick fixer-upper and this would be the third time to get it done. I checked today, and it’s doing the same thing now. It hasn’t been 30 days even. The issue didn’t get completed and I would like to give them a chance to come and fix it. They need to make sure that it stays the way that it needs to though. The first time, he was there for about an hour and he was doing multiple things. When the toilet started doing the same thing, I had to call them, and he came back out again. The second time he came, it took him about 15 minutes where he tried to figure out what the issue was. He said something about the tube kept coming out where the flow of the water is supposed to go to the tank and it was mentioned to me to try to superglue it too.

Rescue Your Air replaced the compressor in the air conditioning unit. They had the wrong part on the truck but they came right on back the next day. The AC now works way better than the one that was originally in here when I bought the house. It’s 10 degrees stronger. Everything seems to be working great with AHS. They do what they say they’re gonna do and that’s all I really care about.

We had water leaking into the hallway. I submitted a claim online with AHS on Sunday. There wasn't an option to select "Other" and input my own description. That option could have helped. Since I didn't know how to categorize the issue, I put "faucet". We needed the faucet repaired. The next business day when I was able to get ahold of the plumbing company, I went into more detail with them about what the issue was. The plumbing company said that they would be out within the next 24 hours. They came on Tuesday.

I called Home Shield on the phone, and then they picked a contractor for me that's in my area. They told me that they would send an email or a text message verifying who was coming out and I can give them a call if I needed to. Everything was done perfectly. And then, CAL-HOME was right on time. The tech called me 30 minutes prior to his arrival. He got right to the point, told me what I needed, told me the garbage disposal was old and it needed replacing, then he went to work. They did a great job.

I submitted the claim to American Home Shield online and it was fairly easy. AMP Mechanical HVAC came to replace the condenser for our air conditioner. It seems to be working now. AHS has done a really good job.

American Home Shield is great. I've had them since October and I like it. It's very important to have it when you purchase a new home. We negotiated pretty hard to have AHS included. I called in to file a claim and it was great dealing with their rep. It was really easy and friendly. Then we were in the hospital during the time of the service. So, we had someone in the house to let Plumb Genius in. But the service went very smoothly.

When I lived in Virginia, I had American Home Shield for about two or three years and I've been satisfied with them. I only had to use them twice. Something went wrong with my stove then and a year or two later, something went wrong with my refrigerator. They were right on time. So, I had decided after we moved out here in North Carolina, once my warranty was up, I was gonna go back to American Home Shield. The McMahon Plumbing technician was professional and friendly. He explained what he was doing, took care of it, and wore a mask. Everything has been working fine since. He told us what he observed the problem to be and took care of it.

My hot water boiler/ furnace was blowing smoke in the house so turned it off immediately and called American Home Shield on 4/27/20. They sent the first technician who didn't how to Oil furnace works and what to look for. He pretended like he knows thing or two and told me that he cannot access the boiler (WHICH IS RIGHT IN - FRONT OF HIM) and said he will talk with his boss and will call back. I never received a call from him or AHS so I called back on 5/4. They told me the technician couldn't access the boiler, there is a wall he need to break to gain access. If anyone worked in old PA houses they all have similar setup, the boiler is under the linen closet and accessible.

I thought they have excellent service but as soon as I request service. Technician came he assume that my contractor on that day working outside my house hit my drain pipe. Technician did not even do further investigation like putting a camera inside the pipe / use a device to locate the pipe. It happens that drain pipe is it's inside the house underslab, Very Horrible service. I request second service horrible. I called the assigned company I left a message to call me. They called different number. I called them again I waited 30 min no one tried to speak to me again on that day. I found out my Sister used to have a American Home Shield, She said their service is so horrible and do not get it.