American Home Shield Reviews

We like American Home Shield. We haven’t had any issues. Once, we had an issue that we thought was a big problem. My wife had gone through an initialization of finding out what was wrong and thankfully, it was just a vent that got taken down or something that was dirty. So when the gentleman came out, he replaced the vent and showed her how to clear off an area. He also said if we have any other issues, to give him a call. He was from American Plumbing, Heating & Air Conditioning.

Buyer beware. It is a fact that if you cancel service with this company for any reason, they will claim that you never cancelled and will continue to bill you. I cancelled my credit card just to get away from them so they then sent me to collections for months that the warranty was not active due to me canceling. Read the many reviews about how they unfairly deny claims and lie. They are in business only to steal from consumers by having them pay for warranties that they can never really use. I filed a complaint with the BBB and they responded to that with lies also. To me its not about the $150 they are trying to now steal, its the principle that they should not be lying and stealing from consumers.

I like the convenience of the website. I can go on to place my order. It’s easier and quicker than doing it by phone. I can put it in and be done with it. Then I know that someone is gonna call me the next day. I also like the convenience of not having to worry about paying. When the contractors come, the payment is already taken out from when I put my card on the payment each month. So I really like American Home Shield. It’s really working for me.

In the beginning, I didn’t like American Home Shield's customer service, so I didn't know if I'm gonna keep them. I have a few friends saying it's not worth it and what they had to go through with them made them very aggravated. I never had a problem in the house, too. I called them twice and the problem was resolved. This time, if they give me a hard time, like everybody said, I probably will cancel. It was all electronic and they call me right away. They set up a person to come right away and I didn't have no problem, so I'm gonna still keep the insurance.

Our previous house was close to 10 years old when we bought it. We had a lot of issues then and we could tell that the home warranty company we had didn't wanna pay. They would send Flamingo out for the constant issues we had with our refrigerator. Eventually my wife said that we were tired of having stuff done on it and told them to stop coming for service calls if we need a new unit. Sure enough, the techs agreed that we needed a new refrigerator. We ended up getting one and it was good timing. Still, the company I had all these stipulations. One of the stipulations was that I have to get my HVAC serviced twice a year to be able to have any claims approved. Plus, the warranty company said they wouldn't renew our policy because we had too many claims.

We had two faucets that were not working properly. So, AZ Remodeling & Plumbing replaced the temperature gauges on the top of the sink in both bathrooms. Then, we also had a toilet that was running where they came in for and installed a new piece on. We had an electrician from a completely different vendor come as well and that was a good experience. Everything has run very smoothly with all the contractors. Submitting claims to American Home Shield has always been very easy, too. The online method is ideal -- it is very simple and to the point. It is user-friendly, so I appreciate that.

A friend of mine recommended American Home Shield. Overall, their service has been fine. I just don’t know what to do when people come out and don’t do what they're supposed to do. I had some people come out because I had to call in for my washer and dryer. It’s still making the same noise. I also had Maeser Services for a claim and their tech was fine. He told me that he had to put Freon back in it. He said that the tech that I had last time didn't do what they were supposed to do. That was through American Home Shield too. I was not a happy camper. I had to pay money to put Freon in and I just put Freon in last summer. But there has been a lot going on so I haven't had a chance to contact American Home Shield.

Recently, Hansen Mechanical came out for an AC issue. My husband thought they were okay, but right now, the AC is not blowing out cool air. It's something about the coil. There's a leak. They've been pretty booked and are coming out next week. AHS seemed to handle the claim very well and the rep kept me posted. Recently, I left a message to let her know the payment method, but she didn't respond back. It has been about three days, but it's no biggie.

Air Magic was great. They came out when the AC unit stopped working. I had called and American Home Shield set that claim right up. Everything was good. Then we got in touch with the contractor and we set the schedule up with them. They called us pretty quickly. The first time they came out, they fixed the one thing that had gone wrong. But the fan ended up getting broken a day later. The cold air stopped blowing again and they had to come back. I had to submit a request based on the same claim and they fixed the fan. It took a couple days but it wasn't that bad. As far as the heat, it was uncomfortable but they did it as fast as they could. They came out and fixed the fan and I called twice to follow up but everything has been okay since then. The AC has been working so I'm happy with that. It's really good having American Home Shield.

I had an electrical problem in the house and AHS sent Sunbelt Electric and they were able to take care of that, which is good. Fortunately, it was the same day that I filed the claim. Otherwise, we’d have been walking around a dark house. The contractor was very good. He was very professional and knew exactly what to do. And I sort of felt kinda funny because I was standing over his shoulder, watching him. I wanted to see how it was done too. He was there for about half an hour and he was very helpful. Whatever he did it was good. American Home Shield's contractors seem to do very well and are very well-trained. They got all the information they need and it makes it a lot easier.

I'd rather that the contractors do not come anymore. They don’t seem to do anything when they come. They do little odds and ends, but they never fixed the problem they came for. The tech came to unclog the bathroom sink but he couldn’t unclog it because the up lift thing was broken. In another time he replaced the valve here in the toilet, which was working fine already. But he couldn’t unhook the toilet because it wasn’t covered by American Home Shield. I don’t know how they are going to put a seal on it if you don’t unloosen the toilet from the floor. I called a plumber and he came out the next day, took care of the problem in 10 minutes.

I've been with American Home Shield for about seven to eight years now and they seem to be responsive. Recently, TGM Appliance Service came to repair a dishwasher. It had a pump problem. The initial meeting was the diagnosis. The guy had to wait on a part. He came back about five days later. I had also sent in a claim a couple of years ago for a washer. They actually replaced it and I sent in all the receipts, but I never got reimbursed. I verified it through my checking account. It could have gotten lost or misplaced. I should call their customer service and ask them about it.

I came home and I had no AC. I submitted a claim with Home Shield online. And then, once Greenway Heating and Cooling came out, everything went fine. The tech explained a lot of stuff in detail and was very friendly. I had no Freon. I was low on refrigerant in pounds. He added dye in the refrigerant.

We heard about American Home Shield from a friend who had it. When we bought our house, we got a plan from them. Their contractors have all been wonderful, very helpful and know their stuff. S.A.P. Services came out and they were good. They fixed everything. The tech even gave me some good tips for taking care of our house and plumbing.

Most of the time, AHS's claims process is pretty good. When I first got their coverage 10 years ago at another property that I rent out, it was very hard and they fought everything. Now, if I call with a reasonable request, they're pretty responsive. Plus the contractors we've had through them have been very good. Most recently, AHS's contractor, DMV Pro Tech, came out to do my dishwasher. They did a good job.

When my master toilet was stopped up, I called it in. I knew exactly when the contractor was coming, which was the next day, and they were here as scheduled. We just had a brief disruption. Everything went good. I enjoy having Home Shield.

I called American Home Shield the first time about the oven, and then I realized that the igniter of the stovetop had not been working correctly. I remembered that so I asked if we could add that to the same service call and the claims rep agreed. He was very polite. They sent True Vine Appliance Repair who came right on time and was exceptional. The second time, the owner of the company came and he was the one who told me about the igniter and that he would replace the part if it seemed to be necessary, so he was very helpful.

Submitting a claim to AHS was pretty easy and the company they sent out was fine. They did a great job. They fixed the dishwasher. They replaced the computer board. It wasn’t heating properly or drying the dishes.

American Home Shield is great. We have had them for four years and they’re excellently doing what they’re doing now. They stick to their word and I never had any problem with them. If your appliance or something is broken, they will come out and fix it. If they can't fix it, they will bring a brand new one. The last episode we had was with the washer and I had a very good experience. We were out of washing clothes for a minute, but the contractor was dedicated to his word and he came out. My wife was home when he took care of it, and we are back to washing clothes again.

I had somebody come and fix my air conditioner about three weeks ago. It wouldn’t turn on at all. I submitted a claim online and the website was pretty straightforward. Then, I got an email right when I submitted it saying I'd hear back within the next 24 hours. I was given a call the next morning and Des Moines Excavating was gonna come right after the weekend. It was good with the contractor. I had no issues.

I had Choice Warranty and had a horrible experience with them. AHS was referred to me and it has been pretty good as a home warranty provider. Their claims process was easy. The first time the contractor came for our air conditioning unit, they were backed up and it took about eight days before they came out. But when they came to revisit the issue, it was a little quicker and they came out after four days.

My air conditioner wasn’t working and once I submitted the claim online, it said that the contractor will get back with me, and then within the next day, United Air Temp did. They came out and they did a good job. It took a couple of days before they got here, but it was good. I like them. But I had a horrible experience with another contractor before. The guys showed up late and they didn’t give us a receipt. They were unprofessional. I made a formal complaint against that company. I usually do my claims online. It's easy that way and then I just pay it there. It’s like an automatic payment comes out. I’m happy with everything.

I noticed that my AC wasn't cooling like it should. Normally every spring and fall, they have the tune-up. I usually just go ahead and do those just to make sure everything's in proper order, but noticed that they didn't have that. So, I went ahead and made a claim online. I got texts from the contractors every step of the way. They were on time and I always love when companies can text you their ETA. That always makes it nice with three kids and four dogs to put up and get cleared out of the way.

The contractor fixed the refrigerator and everything was fine. But they said the thermostat was going, so they went and ordered one. He thought it should be replaced but we never heard from them again. The refrigerator is working so I thought nothing of it and didn’t make a follow-up.

We were looking to get our refrigerator and our stove checked out. The fridge was not keeping the temperature and not performing the way we thought. Submitting the claim with Home Shield was easy. I got online, sent the $75, and they scheduled an appointment. The tech from Lake Area Appliance Service was very good and very professional. He checked everything out and everything has been fine.

I was having issues with my hot water pipes and I called American Home Shield. They gave me a plumbing company, Vector Appliances, who then got in contact with my homeowner's insurance. Currently, Vector is at my location and they're trying to figure my issue out. They have to reroute my hot water pipes. So far, AHS has been doing a good job when I call over the past two or three years that I've been protected through them. Their reps tell me who to call. AHS is very efficient.

We had a toilet issue. I submitted the claim, Water-Source Plumbing Services came out, the guy did the work, and he left. The toilet is working fine now. Go for American Home Shield. It’s a great deal.

My washing machine was going crazy. It was bouncing all over the floor and shaking real bad. The tech from All in One Appliance came out and put in new shocks in the tub so it wouldn’t bounce so bad. It’s still noisy, but I think it's because of the stands. The tech was great. He was professional.

I'm very happy with AHS. I have 2 really good experiences with them. They've been fast and efficient. They check out with me and the last 2 people that came out were awesome. They fixed the issue right away. With my first experience, it seemed like it was weird because the first person came, looked at the issue, and said he couldn't do anything. So, I called in to AHS and they said, "Don't worry. We’ll send a different plumbing company to come check it out and see if we could get a second opinion. You’re not gonna get the service charge." They came out, fixed the issue in 20 minutes, and it was awesome. The last claim was for my upper kitchen faucet. I needed that changed ‘cause it was squeaking and not working well. I had a faucet ready and it got changed. It was perfect.

The kitchen faucet was broken and the bathroom had backage so we had sewage backing up in the tub and the shower. The technician who was friendly and professional was able to fix the backage in the sewage in one day. He said that it will probably happen again but it's fixed for right now. He had to come back for the faucet because I had to get a new one. American Home Shield's response time was excellent. I put the claim in on a Sunday and the technician came out on a Monday. My deductible wasn't an arm and a leg. It's also nice to be able to put multiple things on there so I'm not constantly paying a deductible over and over again.

I had a leak in my shower, the toilet was making noise and the sinks were leaking in the kitchen. The contractor came when they said they were gonna come and they called ahead. All the issues were resolved except for the sink where the base of the faucet was leaking. They also came to check the hot water heater. The guy said that the water heater seemed fine but he had to up the volume of the heat. The water was still running cold even with that so I knew it was past the time to call them but I had to test the water and see if the water was still cold. He went outside and looked for leaks where the water runs outside. He checked that and that was okay.

The air conditioner was blowing the breaker. There were several problems and it turned out to be a bad compressor. It's an old HVAC unit, so I finally replaced it. I had Total Comfort HVAC replace the whole unit. It took them a week. They started on a Monday doing the tear out. They also replaced all of my ducts. That was something I’ve been putting off. I had to make a decision to replace the unit was because the compressor was one of the major repairs AHS doesn’t cover much on. But they've been great with all those repairs and nursing this unit long up until now. It just happened to be one where it was still gonna cost at least $1,500 out of my own pocket. It was not smart to putting my money into that unit.

I put in a service request to have my washer fixed a month ago. The contractor came to my residence and concluded the part they needed to fix it is no longer made. A week goes by and I don't hear anything from American Home Shield or the contractor. I contacted the contractor and they said they contacted AHS and told them the situation. Two weeks, later AHS tells my service request has been "fulfilled." I call AHS again because my request has NOT been fulfilled because my washer is STILL BROKEN.

Since posting my review on Consumer Affairs, a representative from American Home Shield, Stacy **, contacted me about my frustrations and anger concerning a job request I initiated almost three months ago. First, she PM me through Consumer Affairs, apologized, and gave me her contact information to personally assist me with my unresolved issue with AHS. I have to be honest, I believed Stacy was going to make a pathetic, sluggish attempt to assuage my experience and current situation. Boy was I surprisingly, but happily, wrong!

What a scam. Had the service for 12 mos with no service calls. At the end of 12 mos they jacked up our rates by 45% on the next yearly contract! Took 30 mins to reach customer service to cancel (can't do it online). They gave the excuse that due to increased service calls from Covid 19 they have to raise the rates. I could have accepted a modest 5-10% increase and would have probably let it go, but 45% and using the pandemic as an excuse! This is despicable! I'm so glad we didn't have to use their service, if this how they do business, it would most likely have been a nightmare. At some point enough is enough.

After trying to resolve and issue I finally spoke to Tay in the Georgia office, she went above and beyond my expectations. We have used AHS for 13 years and she by far has been the most helpful person!

Short story. My last call was in February 2017 to cancel. Automatic renewal Credit card on file. So when that expired in 2020 I started to get paper bills. I had unknowingly paid for 3 years and had to pay the last 2 months since card expired AND cancellation fee. My fault for not following up but the hoops I had to jump through to cancel the 2nd time is absurd. Service isn't worth it. Not at all. Find another company.

It's easy submitting claims with Home Shield. I had a dryer claim and Tech-Tonics came out the next day after I submitted it. Their tech did fine.

When the garbage disposal wasn’t working, the tech from Paramount Plumbing and Gas had to replace it and was able to do it the same day. He was wonderful. The only thing I don’t like is that $100 each time is a lot of money. But other than that, the garbage disposal now works perfectly.

My pool's cleaner wasn't cleaning one time and we thought we had a cleaner issue. We took care of that but it still was not working. We submitted a claim to American Home Shield by the phone. Speaking to their rep and trying to pinpoint the problem. was a frustrating experience. The rep didn't know whether my issue was an electrical or a plumbing one and neither did I. The rep told me that I would have a contractor out in 24 to 72 hours. However, AHS contractor Eco Pool Service was late and I wasn't very pleased with them. It took them a few times before they got the fix right. The third time was the charm and things have been functioning beautifully since then. Still, I've had better times with other claims with AHS.

When I used to submit claims to American Home Shield by phone, it was super aggravating. Their customer service people aren't very helpful. Because I didn't wanna wait on hold, I went online to submit a claim and that was a lot easier. Everything happened quicker and there was no breakdown in communication. However, they tried to say my problem wasn't qualified under their warranty when my hot tub was having issues. That time, I had to have a second contractor come out and look at the issue.

My air conditioner was not cooling enough and the technician put refrigerant in there. I thought it wasn’t working and I put in a follow-up to American Home Shield. It was something I heard but it’s working fine.

I'm in a rental condo and the refrigerator had a water leak. There was water all the time on the floor from the refrigerator. Majestik Appliance Service fixed it. It seems like it was some clogged pipes underneath because it drains normally, but it doesn’t drain anymore. They did a very good job. We’ve used American Home Shield twice, in January and this last month. Submitting claims is super easy. It just happened that both cases were appliances related. The same vendor took care of them. Majestik is a very good company and I’m very pleased. They're very professional in both opportunities. In one day, they took care of everything. It was very simple for me. I’m super happy with AHS. As a matter of fact, I have two other properties and this year and I'm going to get covered in both.

I have been with AHS for a couple of years and we like their service and their professionalism. Recently we have two ceiling fans that need to be fixed. One doesn't work at all and they're supposed to replace it. And the other one, they're supposed to fix the switch on it. They had to come back out and fix it. But AHS said they had to get somebody else to come out and finish doing what they needed to do. They had to purchase a fan and then get the part for the other fan b we haven't heard anything.

The last time Majestic Appliance Service came out I was told that the issue was the ice maker and that that’s very common for this kind of unit to make this kind of noise. I still don’t believe why it’s common for a machine. When I first moved here three years ago, there was no noise, ever. When they first came out to repair it, that noise initially stopped, but then it started again. To me, a refrigerator should not have it. The truth is there’s only a certain amount of days left before this warranty is up. I definitely don’t wanna pay for somebody to come out a second time for the same reason.

We’ve had problems with the well and this was the second time. American Home Shield sent out a tech but when he came out, he said it was an electrical problem. It turned out that he was a plumber and not an electrician. And it had to be another contact and another appointment scheduled for somebody else to come out. In this case, the water went out on Thursday night, and when I called in to get an electrician to come, I was told that the electrician wouldn’t come until Monday.

I've called AHS three times. The first one was for the garbage disposal and the second time was for the dishwasher. Now, the third was for an electrical issue. Three different companies and all three have been great. I like the quick service and the turnaround of getting someone out. For our most recent service, the company was excellent. They were quick and they got everything done. If I could, I'll definitely use them again. I'm very satisfied.

I was having issues with my dishwasher. I called American Home Shield and their rep was fine. Sears was our designated contractor and three weeks ago, someone from there came out. I felt good with this last contractor. He explained things to me and I was very comfortable with him. I saw him replace something and put a brand-new part on it. The detergent and rinse, where you put that at in the door, is not working. But my dishwasher is still acting up and this started on Sunday.

We had a great experience many years ago with American Home Shield and this time around, they've been excellent. I had two claims, one for the microwave then the other one for the dishwasher. Professional Appliance Service was sent. We needed to wait for a part because it needed to be ordered. They installed it and answered all the questions that we had. Everything went very smoothly.

I had a light that was out over in the dining area. It was one of the dimmer lights and it had been crackling for a while, so the electrician from #1 R & R Electrical Allstar came out and took that one off. He told me that the dimmer was bad. He reconnected it, and then he put in a new upgraded type dimmer. So, I was pleased with that. He made the fix the day he came out. He changed everything out, and I have been fine. I’m a schoolteacher, so I have been working from home. And that particular light was the main light that I needed. It has been a blessing since that has been back on.

My son is staying at the property, and when the AC was not working, I gave him the 800 number for American Home Shield and our policy number. He called them and he was directed to call Rick’s Heating and Air. They scheduled it and then contractor was there. The guy had to replace something, and, from what I heard, the repair was quick. We were there last couple weeks ago, and I turned the AC on and it was working. Our contract with AHS came through right around December when we bought the property.

We had a leak in the shower. We had requested somebody that knew the specific manufacturer of our showerheads, figuring in the past and just by experience that sometimes, people show up then they say they really didn't know those things. And that was what happened so we asked for somebody that knew the equipment. American Home Shield said they were sending somebody out. That was very timely.

There was a light in my closet and an outlet in the downstairs bathroom that weren't working. I called AHS to submit a claim. The contractor was fine but trying to reach them was a little difficult. But I was able to get the owner on the phone and then the person that came out was very professional. When I called, I asked them about social distancing and PPE, and he advised me that their contractors come in with masks and gloves and also feet covering. AHS has been awesome so far. My girlfriend is in the process of buying a house and I had a referral link and I used it to refer her.

We had an issue with our toilet. It was running and there were a few things wrong with it. The claims process of AHS was pretty easy and smooth. We let them know. We typically do it on the app and then someone would contact us and come out. The guy that came to fix the toilet was really good. So far, we’ve been pleased with AHS.

American Home Shield could be more transparent in what’s covered before we pay the $75. I had a situation to where I paid that but the plumber couldn’t fix the problem. To be able to do so, it didn’t fall under the warranty. I was out $75 bucks. But other than that, I’m glad I have AHS. I’m just living in this house now going three years and they're amazing with a number of things. Gilmore’s Home Solutions came out for a heating element in my dryer. I paid the $75 required for service, they came out and fixed it. The dryer is a very simple machine. You just basically got a belt and a heating element. They asked for the model number so that they could come prepared. The tech had a heating element, and that was it. Easy peasy, lemon squeezy.

The garage door people that we had to use were out of Leawood, which is two and a half hours away. They took a long time to get to us, and then they didn't fix the issue right and had to come back. But they only come out here every so often. We didn't wanna wait. We have garage door people here so we got somebody here to do some of the work. They fixed it and it has been fixed ever since. We had to call into AHS and do it in a different way. We had to pay for the repair and then submit the claim. The contractor from Part-timer called us right away, but we had to wait a couple of days before he came and took care of everything. He seemed nice. We have two different properties that we have AHS on. I told my sister that she should also have AHS.

My mom has used American Home Shield and she had a lot of positive experiences. So, she recommended it to us. When I have a claim, I submit it online and the process has been easy. So far, everybody that they sent out had been very nice and recently, they sent out Greenway Home Services for my refrigerator and my dishwasher. They replaced my refrigerator but I’m still waiting for them to fix my dishwasher. They had to order parts and they came back, then they had to order another part. So now, I’m waiting. I also wish Greenway could make their appointments a little closer and not so far in advance because they’re two weeks out. But that’s probably normal and I’m just impatient. Other than that, I have no issues.

Direct Appliance did well. The contractor understood the problem in our refrigerator. He checked it out and fixed it. We had to empty the freezer and he finished off quickly -- the repair was done within an hour. We opened the back and he was in and out through the back door. I wasn’t concerned with his lack of space to put my stuff in, but everything went well. He was good. Overall, I’m very pleased with American Home Shield because I’ve used them in the past. Everything has been well.

I had an appliance issue recently at my other house with my son's mom. The dryer there stopped working and she called the claim in to American Home Shield while I was on mute. DNJ Services, one of their contractors came the Tuesday after the Friday I called. Their tech was a top professional. He got right to fixing the issue. Things have been well since then. I've had AHS since I've owned my house and that's been 19 years. It has been worth it for me. I've had things that I had to get done. This warranty has definitely beaten having to go into my pocket. I pay a monthly bill and I don't use it all the time but it has been beneficial during the many times that I've needed it.

It's pretty important having a warranty. I have AHS for a rental property and the coverage I've gotten from them is very good. I did a claim online for an electric issue and Always Open & Shut Garage Door came out. Everything went fine and the issue was repaired. I haven't heard any complaints from the tenants.

The kitchen sink stops up, and then it unloads into the bathtub. The guy from Triple S Plumbing was delightful. He was wearing his mask and explained things so nicely. He gave me some tips on what to do to prevent problems, and I thought that was really above and beyond the call. Usually, they just come out and do the job and leave.

I like to get my house sprayed a couple times a year. I was looking on the website and I saw that AHS offered a $75 spray. So I called them and Terminix did a good job. I had a few ants around the yard and the techs were pretty good. As last time, they have with them two termite baits for me because they noticed I didn’t have a termite guard. So they brought that to my attention and put that up for me. Everything worked out pretty good. I had a claim for the air conditioner before and that also worked out well. It was fixed. I've had AHS for almost two years and it's good to the peace of mind that you can get some stuff fixed when it breaks down in your house. Everything is going pretty good on my end. Keep up the good work, AHS.

My dishwasher appeared to have a leak one time and I submitted a claim online to American Home Shield. They sent Sears to service my request and the tech who came did a good job. He took the bottom piece of the dishwasher off and looked underneath to make sure there were no leaks. The dishwasher had overflowed because of the soap buildup inside the tub. He gave me good advice on how to keep the soap from building up in the dishwasher. I have always rinsed dishes off and he told me not to do that. I'm glad I have my AHS warranty.

My dishwasher would not drain and then it would not clean the top portion of my dishes. I called American Home Shield and Frix Appliance Repair came really quickly. The Frix and their tech have been super. We thought the dishwasher would work its way up and I felt that it was fixed, for a little bit, and then it just never did. It's still not working well. It's still not draining and it's still not cleaning the top part so I have reached back out to make sure. Overall, my experience has been fine. My dishwasher is an older machine and everything in today’s world is not quickly done.

We've been satisfied with American Home Shield. I really like being able to go online and submit claims, and not having to call and be on hold. It seems quicker. The plumbers, electricians and all the people that responded had been very nice and they followed up pretty quickly. Generally, their contractors are local and I usually never have to wait that long except when they have to order a part.

Initially when we turned our stove on, it would come on for a minute, and then it would shut off. And then occasionally, it would come on, and there would just be no heat. So, it’s like it wasn’t warming up at first. It should not have done that with the gauge we had it on. The first gentleman came out, he tested it, and he said he thought the ignition was going out. They replaced the igniter within two days. We used it over the weekend and the stove wouldn’t turn on. It did work when the first gentleman came out and did the igniter. He turned it on, it lit up, he made it go up to the temperature gauge, and it was fine. I said, “Okay, great. We’re in business.” But after that, my daughter went to use it, she turned it on and it made the noise and it shut off.

It didn't seem like I was getting enough air in my living room because the vents were smaller and the guy who came bent the vent so the air would aim a different way. There wasn't really anything he could do unless he could put a bigger square where the air comes out, but he did the best he could with what I had. American Home Shield also fixed my electricity when my lights went out. The guy who came was super smart, very polite, nice, and knowledgeable. He came out and boom, boom, boom. He went room by room. He got the breakers and checked each outlet until he found the loose wire. It was really something how he did that. He knew to go to where the beginning of the problem was.

After making a claim for a plumbing issue, American Home Shield sent out Tom Melton Plumbing. The scheduling was really quick but I didn't like the range. They gave a 12-hour window when the tech would be here. Thankfully, I'm laid off right now. They told me that the tech would call me 15 minutes before he was here, which he did, and that was fine. If I needed to go anywhere, I could take off and not have to worry about it. The guy fixed the leak I had on my sink and he also replaced something. I felt fine about him. He resolved the issue in under an hour. Since the repair, I haven't noticed any other issues.

I was dissatisfied with the lack of professionalism of the repairmen, the untrained and lack of knowledge of some of the repair service technicians. Overall, I found the manner of service the company often used led to a decision of not covering a repair to a covered item. Often times, it appeared, the technicians diagnoses a problem in such a manner, it led to the conclusion that resulted in covered items, not being repaired. This practice, to me renders the policy as a useless expense. I experienced four separate cases for either a repair job was blotched or the jobs were rendered as a non-covered repair even though the items were covered items. Saved your money or find a better company!! I cancelled my policy several months prior to expiration date.

I am very dissatisfied with this company. We put in a claim for our air conditioner over a month ago and we have not had any progress on our claim despite calling to follow up almost every day. They keep giving us the run around. About 2 weeks after filing our claim a contractor finally came out to look at our AC and told us it needed to be replaced. He submitted the necessary paperwork to AHS but we never heard anything back. Finally, after calling to follow up several times we were told they needed a second opinion. It has now been a over a month and despite our continuous calls a second contractor has not even contacted us to make an appointment. We are promised follow up calls from AHS agents but no one ever calls us back. I am extremely frustrated and do not recommend anyone use this company.

After spending 12 hours on the phone trying to get ahold of customer service after dealing with the automated system hanging up on me after it would put me on hold for 15 minutes was ridiculous. It did the 12 times. Finally after dialing from two different telephones I got into customer service to set up for an appointment. If my automated system operated this way I would be firing everyone in my IT Department and finding someone that was more qualified to fix the problem. Other than that service of a human was satisfactory. My rating is for the poor phone system not for the customer service person.

Updated on 09/22/2020: Over a month ago I submitted a claim for my pool pump. It took a couple weeks before a contractor was assigned. I received a call stating that they simply couldn’t find anyone so I was offered to find someone myself and they would reimburse me. Well I declined because I had a problem getting reimbursement from another call prior to this one so they set a vendor to come a week later. Vendor shows up. He changes the pool pump. Replaces the timer. Still having the same problem. He calls me out to show me the work he’s done and I say it’s still doing the same thing. So it wasn’t fixed. He was very unpleasant telling me this is why he never takes out of town jobs and he definitely won’t take another one. Well he left with nothing fixed. I still had the same problem. He told me and American Home Shield that it was something underground and said I need to call American Leak Detection and I did because he said I had a blockage.

High Priority Plumbing and Services came out to fix my hot water heater. The tech was top-of-the-line, very professional, and knowledgeable. He told me right away what was wrong. I thought I needed a new hot water heater, but I did not. So, he drained it and put a new heating element on it. Now, whoever will take a shower will get a hot shower. Submitting the claim to American Home Shield was very easy. It would seem like I've been a customer forever because they have fixed everything in my house -- my dishwasher, garbage disposal, hot water heater, both of my toilets, and dryer.

American Home Shield's plan had the best coverage for air conditioning and heating, which down here in Oklahoma is always a problem because it's so hot. AHS paid the most. A couple of the other companies had a lot of limitations on AC. That is the biggest problem down here. Overall, AHS has been a really good value. My AC had to be serviced and checked out because I was selling the house and the inspector thought it was not cooling 100%. I did a claim for it online and it was fine. My given contractor for this was A-US Air Conditioning of Texas and their guy was perfect. He took precautions for the Coronavirus. He had booties for his shoes, had a mask, and had sanitizer. He took all the normal stuff. It took him half an hour to do the service. He checked it all like the pressure settings then he added a pound of coolant. It was pretty easy.

We had two service requests with American Home Shield. The second request for my AC was phenomenal. The first request was a horrible experience. I had a leak. The specific issue I was having was there was no cold air coming out of my AC unit. So, I went and made sure what I could do. In a sense of not knowing much about it and knowing that I gotta change my filters consistently, I changed my filters thinking that would solve the problem. It did not. That was when I put the claim in with American Home Shield stating, “There was no cold air coming out.”

A lot of times, I submit tickets online. If I need to, I’d call it in, but I’ve been able to do it online easy. It's all simple. The contractors have been good too. In general, we’ve had a couple of plumbing issues then we had this air conditioning issue that came up then. We found out that the thermostat that we have in the house here wasn’t right. It wasn’t sending any signal out to the compressor unit and Vail Heating & Cooling came out for that.

Home Shield is a good company. It has helped us with a lot of issues like plumbing and appliances and they provide better service than some of the others out there. Recently, our door would not go back down. I filed a claim online and it was very easy. The contractors were really quick. They said they'd be out the next day. The tech came and he did really well. The door was working great after the repair and we could get in the house that way. It's starting to have problems again but it's a pretty old system.

There was a big noise on the compressor part of the AC. The tech from Anthem Mechanical said that the compressor was starting to go out and it could go out like tomorrow or it could go out in a year. So, he checked it and said, “Everything is good there.” And then inside, that was where the filter was at, and it was like sucking more than it used to. He also said that everything sounded good right here. He peeked his head up on to the top and looked, and said, “No. There's no noise up there. Everything looks good.”

I'm familiar with Home Shield, but when I first had them, my house was new. I became disabled and I just couldn’t afford it, so I came back. I called because the AC was making up a noise. A-US Air Conditioning came out, then tech said the unit was low on freon. He just put some freon in it and that was it. I didn’t like that I had to pay for the freon. Home Shield just paid $10 a pound, which is what he said, and I didn’t know that. I didn’t know that I had to pay out-of-pocket. What's the use of having Home Shield?

Our ice maker was broken. We submitted a claim and Appliance Wizard, one of American Home Shield's contractors, came. The tech was great but he couldn't do anything. Appliance Wizard had to order a part that they were gonna try to get. That's the third guy who has been out for us. While he was very nice, it's frustrating. In the couple of years we've had AHS, they've usually been very responsive. Still, we'd like to get the part needed out and get our problem fixed.

I tell everybody that having a warranty is very important. My brother and mother have AHS and I've had the same warranty provider for 2 or 3 years now. I’m pretty satisfied with them. Our recent claim went well. I put in the order late on a Friday and the company called me Monday morning to confirm an appointment. The guy was knowledgeable and he knew exactly what he was doing. He showed up on time and left 30 minutes to an hour after he showed up with the problem solved. The washer had a switch that recognized when the lid is closed. That switch had gone bad. I had to temporarily fix it, but he came out, put in a new switch, and told me the issues with the washer that I might see in the future. He was very knowledgeable, helpful, and skilled. I’ve had other things go on the house and submitting a claim with AHS is always easy. Just do it online and you don’t have to talk to anybody. Then someone comes up to fix the issue.

We have AHS in Florida, but we were so happy with the results when we needed it that we also signed up with them in Pennsylvania where our regular home was. Our toilet was constantly running and the water was not shutting off. We were afraid it was gonna up the water bill at the condo. The gentleman came and took care of the problem. He knew exactly what it needed, went out to his truck, and next thing, it was fixed and running perfectly. I don't think it took more than 20 minutes, which was quick. He was excellent and did a super job. Moreover, submitting the claim was no problem at all. I called, and AHS set it up for the service to come. We've also used them before for other things and we have been very satisfied with how the contract works.

I called American Home Shield for my air conditioner to be fixed. The guy for the AC came out, and he said, “Oh, this is not the unit. Somehow, your electrical box is not turning on the AC. So, you’re gonna need an electrician, not me.” So, then American Home Shield sent out the electrician. I was getting off work and when I met him at my house, he had already been at the box. I went over to the box, and he said, “Oh, somehow this is not connecting. It’s not making a good contact.” When I asked what I needed to do, he said he was gonna move it to another spot. He unplugged it, moved it to a different location that was inside of the box, plugged it in, and it came on. But I had got a letter from American Home Shield saying that one of the cogs was broken, and that they didn’t cover that.

I normally submit claims online and it's easy to do. I had a claim for the refrigerator and Plumbing Enterprises was sent out. It took them not even a week to come out and the tech was good.

When I was having a problem with my washing machine, SG came out this past Saturday to take a look at it. It turned out that there were several things wrong with it. The tech put in all the parts that would need to be repaired. Some of them were the motor, control panel, rotor, and two other things. He sent it into AHS because they had to decide on whether they'd repair something or whether they'd replace it. Now, I’m waiting to hear what decision AHS makes.

Submitting a claim to AHS has been very easy. If we do it early in the week, we normally get seen that week. But if it’s only something that happens on like Friday or Saturday, then it’s normally five days after that. They are very easy to engage with. The contractors have all been really professional as well. We submitted a claim for our dishwasher door that came off. It was leaking. The first contractor came out, recommended that the whole unit be replaced. American Home Shield said that was due to us being too rough with the machine that the door came loose, but they would send out somebody else to look at it. The person that came out the second time was able to fix the door. So, it was good and they were helpful. Recently, we had a stoppage in one of our sinks. The contractors made a fix when they came out.

I was having electrical issues and I thought it was on PG&E's end, so I called PG&E out because half of my house had shut off. I'm a contractor myself so I knew something was up in the panel or on PG&E's side. I was able to get PG&E out there on a Sunday and they checked. The guy said it was my main breaker. He advised that the safest way to do that is to pull the meter, buy the new this and that and I was already looking for parts. I was going to take a day off and do it the next day, but when they were done, I thought to check if my Home Shield covered it. I know they cover electrical but it just said electrical. Making an order is hard too. Calling them on a Sunday, I couldn't get ahold of anybody. Doing it online, it's very vague on what they cover.

The guy from A-US Air Conditioning came out and He gave the unit a very nicely detailed look. I was quite happy. He told me what my options were and in the end, we added some refrigerant, which was something that I requested even though it wasn’t fully covered by Home Shield. The prior guy I had come out told me I needed a new unit, but he was lying. He wanted to sell me a new unit when I just needed a small recharge and that was optional too. It had nothing to do with Home Shield though. Also, everything about the A-US guy was on the up-and-up and my experience was excellent. I even signed on for the next year right after that.

Our AC was freezing so I called Home Shield. I did it automated and it was fine. I was done within a minute. Then, I received a phone call within 30 minutes from Best Care and they were out here. Everything was perfect and the unit has been fine so far. It was so easy and Home Shield did everything in such an efficient and timely manner.

We’ve been in this house for two years and we’ve had American Home Shield since we moved here. Prior to that, we lived in North Carolina for five years and we had them there for four years. I handle the claims online so it's super easy. Years ago, it was always having to wait on the phone so the online stuff works well. We haven't had any issues with them. We had a plug issue and when I put the claim in to American Home Shield, they got back to us the same day. The company called us the next day to reschedule and they were able to come out right away. The gentleman fixed everything, and it was quick and easy.

I submitted a claim online to AHS because the pump wasn’t getting any suction and wasn’t circulating the pool water. I was messaged that I would receive notification within 24 hours to set up an appointment. The contractor that AHS sent was great. He was very thorough and very professional. I really liked the service that he gave me. This was my first claim and I was amazed by how fast and efficient the process was. I'm very pleased with AHS.

My place has been a plumbing nightmare. The most recent claim was a pipe in my laundry room that’s underneath the sink. We discovered, at night time, it was leaking. The tech from Rescue Your Air came a few days later the following week and by that time, we were able to stop it with the shutoff valve. The tech ran water and it didn’t leak. He just did some adjustments and tightened the fitting on that rubber crappy pipe that they use nowadays. Then we had a toilet flush handle that was broken and he replaced it. As I look at it now, it’s pure white, where my toilet is more off-white. I’m not freaking out about it because the toilet flushes and it’s fixed. But in hindsight, it wasn’t the right color.

The AC was not cooling the upstairs. I submitted a claim online with AHS and it was relatively painless. Then, Cote's Mechanical came out on the same day and fixed it. But the AC stopped working after three days and I gave American Home Shield a call so I wouldn’t have to pay the service fee again since it stopped working so soon after we had paid for its repair the first time.

My claim with American Home Shield where Rapp’s came out went fine. It was quick and simple, which is about as much as I could ask for. This was not the first time Rapp’s had been out. Luckily, I had the same guy again, so I was very pleased within the first time as well as the second. The issue wasn’t anything huge, which was a good thing but I bought a home warranty for a reason, so I might as well utilize that instead of trying to take care of it on my own. It was a simple fix, and I haven’t had any problem ever since.

We were very happy with 2 Morrows Heating and Cooling. They called and said they’d get there a little bit earlier, showed up, and they handled everything great and they split. My wife and I were both very impressed and we thought they did a good job. We would definitely use them again. We’ve been satisfied with American Home Shield ever since we’ve had it. The first time we used them, they went with a company out of Illinois and we never heard from them. When I called, I got the voicemail from them saying they were out of business. So I called AHS and asked for a local company to come out. Other than that, American Home Shield has been a great thing. It has saved us money and we’ve had good service. You can get on the website and within minutes, you’re getting a text from a contractor that AHS has assigned. Then the repair guy gets here pretty quick.

There was an issue with the heating element in my dryer. My dryer wasn't doing any heat and it broke down on Friday and the tech was here on Monday. He was very professional. He showed me his ID, came in and took apart the dryer. It took him a couple of minutes. He said the heating element was toasted and he had to order one. He said it was about a week before it would come in. The part came in when he said it would. It was fantastic. I don't have a lot of income and things never break down when you have money. Having the warranty, I don't have to worry and I don't have to wait two weeks until I get a paycheck. I like the convenience.

Anytime I call Home Shield, I’m satisfied. It was excellent. I was given the name of the company, a number, and when I can expect them, or they would call me. All that took place. All Hours Emergency Plumbing came out and they replaced the garbage disposal. The tech was awesome. He came and did his job, and was professional. Before, the garbage disposal wouldn’t operate. And then, over time, the smell in the garbage disposal itself improved immensely. I’m able to use it and it doesn't have a smell anymore. I also used Home Shield for my pool and the hot water heater, and I’ve just been satisfied. And any time I call, they are right on time. I’ve been with them for a few years, so everyone I come in contact with, I tell them they need to look into it. You need to sign up for it.

I’ve had Home Shield in the past, so I was pleased with the service. One of the burners went up on my stove, my microwave needed a sensor because it wouldn’t go past 30 seconds, and my ice machine wasn’t working. Richard’s Appliance was pretty good with the text message. And then somebody called and asked if I was available when they did the appointment, and that was it. The tech came and they ordered the part, and then he helped me order a filter for the refrigerator because I had to order off a lot, and then he put all the parts in. He was done right then. He finished everything. He did a really good job.

The plumber from Draingo of Alabama who came for American Home Shield did fine for us. We had a minor issue and it was fixed in no time.

My air conditioner had a one-time issue where at nighttime, we had the air on that when I turned it off, it would go to a heating upcycle because it wants to just regulate the temperature that’s up in the AC unit. It never shut off. The heating element stayed on and it kept blowing hot air into the house. The house got to 86 degrees until I went up there and pulled the fuse. And then I submitted in a ticket to Home Shield and R & K Heating & Cooling came out within two days. The guy came out, troubleshot everything that he could, and looked at everything but said “Everything's working fine, sir, I can't duplicate the issue." And then he said, "Here's what we'll do. I'll leave this ticket open for like a week or two. And if it acts up again, you don't have to do anything. Just call. I'll come right back out. But don't touch it. Just leave it be so I can find out what it's doing." And I said, "Okay, no problem." And the AC has been working great ever since.

I had a water spill from a hose that broke in my bathroom. I called AHS, I let them know what the problem was, and they assigned me to a contractor to perform the work. The techs from Bennett’s Plumbing came out. They were very punctual and professional. I haven’t had any problems with them.

I like American Home Shield’s reliability and I’ve been with them for several years. The technicians came out for the dishwasher and the refrigerator. They were nice and it went great. They ordered parts and came back, and it took just a few days.

Everything was fine with my food disposal claim. I submitted the claim and it was pretty simple to do. Then the technician was in and out of here in about an hour. It was perfect. He did a good job. The service call itself was 100. But the food disposal that they brought out was plastic and it was under what the value of my old one was. The technician said that it was comparable to what he was taking out. My old food disposal was about around $150 and the tech said that the replacement one was about 90 bucks. It has a five-year warranty on it. But he had another one that was all metal that would have had a 10-year warranty and he said it wasn’t terribly more expensive for it. It would have been nice to have that option from American Home Shield to get that one that had a longer warranty, more industrial and would last longer.

We called American Home Shield and reported what was broken and then the plumbing company called me. When the contractors first came out, one person smelled like alcohol. They were very rude and they didn’t complete the job. They came back out several times and then they told me that they did the best they can do with it and that AHS is not paying them to come back out. The man was very upset. We have a leak coming from that faucet in my kitchen and I just left it alone. The man put a little caulking around there to fix the leak the second time he came back. One of the plumbers stated that they want to keep coming back out putting the cheap pieces on. AHS then sent another plumbing company to fix the toilet and the technician stopped the toilet from running. Also, the technicians who came out to put my hot water tank in were very professional and did a great job.

I just want to say that American Home Shield has been the worst experience thus far. I don't quite understand why as a consumer that pays a premium each month has to has to go through so much hassle. We recently called in to report a request and I was placed on hold for over an hour and a half just to speak to someone. Then I had to put in a request to have the microwave replaced as the service person said it was unrepairable (more work for me, the consumer). Had to be on hold for another hour. Then we received our replacement microwave and the installers didn't even screw the screw all the way in. Its more than 1/2 way sticking out.

The thermostat on the oven seemed to have been shorted out and it also caused some flash underneath the glass top of the stove and it cracked. Originally, my experience was kinda weird because American Home Shield sent this company and the guy didn’t speak any English. He just took pictures and left. Then he said it was not due to normal use. But my girls and I were here. I had a pot of chili on the stove on super low then all of a sudden we heard this ‘pop’ and saw a flash. It was no big deal. I’m 51 years old and my family owns three restaurants. I'm pretty sure I know how to take care of things. So I called American Home Shield back. They sent out A Plus Appliance and Matt could not be more thorough.

My kitchen faucet exploded, it was very old and made of plastic. I called AHS for repair/installation of new one purchased. AHS could not find a person here in town to come and fix problem. They charged me $100 for the call even though they couldn't provide for the service. AHS did call and give me an authorized number to pay for another company to come out and install new faucet. The guy from the other company was two hours away from my home. He didn't do a very good job on the installation, as I found out a few days later!

Submitting claims has been pretty easy once you get through. However, since the COVID virus has hit, making a claim has been more difficult because sometimes, the wait times are up to 50 minutes. I’ve tried to go in and do a home internet, but Home Shield's website asks for a mobile phone, which I don’t have. And then, it won’t let me proceed past that screen. So, I always have to call. I have told a couple of agents that that’s my situation, and we have not been able to resolve that. If they could change that thing on their internet, I would appreciate it, so I don’t have that long wait time on the telephone right now. But things will get back to more decent later on.

I had difficulty when I placed the order. I had to speak to the voicemail and I told that I had a problem with the dishwashing garbage disposable unit, but the computer picked up only the dishwasher. The dishwasher company called me and he said he would be coming to see where was the leak from. He came to my house and looked for the dishwasher. I said that I didn’t have it and that I left a message saying it was a dishwashing garbage disposable unit. He said he would not work on that because he was specialized only in dishwashing and he left. I had to call AHS the second time and they dispatched A&B Plumbing & Home Services. They handled the claim well. They came on time and performed the work. The tech was a good person as well.

They had Max Air out here first for the AC issue. They were out here three times. They wanted to charge me $800. They told me I had a blockage in my line. But I didn't believe that because the unit was working too good. So I told AHS to send somebody else. They sent Greenway because they sent them out to my house to do a plumbing job, and the man knew exactly what to go and do. He took care of that problem. Now, my unit is freezing up. I would highly recommend Greenway to anybody with the home warranty. Max Air put the wrong fan motor and capacitor on my unit, and I did not have a blockage as I thought. So I told AHS to not ever send Max Air out here again.

The previous homeowners got American Shield for us and we were really pleased, so we renewed. They have been fabulous. Any time I need service, they get right back to me with the person who’s going to do it and they turn out to be really good. My only problem is it always involves extra money. Like with a water heater repair, they said I had to put another $1,200 of my own money. And then, one time with the furnace, I had to put in a ton of money and again, with the air conditioning problem, I had to put in $1,800.

The American Home Shield warranty was existing on the house when we purchased it. We just kept it for the first year and used it several times that year. We were really happy with it so we just kept the coverage. Our heat pump was broken. It was hot and the repair needed to happen. Platinum Heating & Air's tech replaced the two fuses and it was still not cooling so he added a pound of Freon to the unit and they fixed it. We paid our portion of it and some of it was covered by American Home Shield.

My air conditioner wasn't cooling one time and I submitted a claim online to American Home Shield. Their system said to expect their contractor within 24 hours. Service One Air, Inc. came out and provided service. Everything has been working fine since then.

AHS was a recommendation from a friend and we thought we'd give it a shot. We’re happy with it. It’s a little bit of peace mind. We've had two different plumbing issues. Both were leaks with the bathroom faucets. The contractor came out and looked at it real fast. He said that it was old and there was no way to fix it. He couldn’t get the exact replacement part to fix it so he said he would have to put in a new faucet without the components.

Our air conditioning stopped producing cold air. After opening a service request with American Home Shield, Hansen Mechanical came out and they were super professional. I explained the problem to them. They pretty much knew right away that it was probably a Freon leak. The guy definitely knew exactly what he was talking about and he explained everything in a way that I understood it. They went out and checked our Freon. They found that we were low on it so they recommended doing like a seal then giving us more Freon. We went with that. Once they did that, my AC was up and running within an hour and it has been working great ever since.

AHS had a promotion, which a friend of mine was the one that grabbed me on with her, and ever since then, I was not giving them up. I like them a lot, with the pricing and the things that they offer. Their website is super easy. I can open the contracts. Everything that’s covered is self-explanatory. At first, I had one small issue and it kinda upset me, but I had to step back and rethink that maybe I was expecting something that wasn’t doable. I got over that situation. The tech that comes here is amazing, super helpful, and really friendly. Sometimes he comes by himself, and sometimes, with his supervisor. They're really great and I love them.

Freon has been discontinued by the US government. They're not allowing it to be made anymore. But we had some leaks and A-US Air Conditioning came out and gave us an outrageous price for getting the AC fixed. It was $700 to $800. I pay a monthly price for American Home Shield to fix things when things break. They need to pay for it and not expect me to pay $700 or $800. So, we didn't move forward with any of it. I usually submit claims by phone and it's a little bit complicated and time-consuming. But for the most part, their reps and contractors have been good.

I had lights that were getting power but were not coming on. This was through a brand-new fixture and it was a mess. I submitted a claim online to American Home Shield and they were super quick. Within minutes, their contractor City First Electric called and I had an appointment. The techs came the next day and they found that the neutral wire structure was not connected properly. I really enjoyed having City First. They were very professional and quick. I liked them enough that I had them come back and do more work for me on the side.

We had National Platinum Service come out four times to fix our dishwasher then they finally said that they couldn't fix it. But we had a KitchenAid and the option that AHS gave us was a GE. KitchenAid is a lot better than GE. I was gonna call AHS today and ask if we could get a KitchenAid. But I don’t wanna be on hold for an hour and a half to talk to their people. I've considered the buyout option but it is not working. But I’ve got to go buy my own KitchenAid that’s worth paying 300 extra instead of an hour and a half every day on hold.

It's fairly easy to submit claims. I don't ever call and I just do the online one, and it has been easy to use. The only complaint I have is just the fact that before the virus, it took up to two weeks to get somebody out. And when you don't have an AC or a hot water heater or something like that, that's a long time to go. They have make sure that it doesn't take two weeks to get somebody out again. But other than that, I like knowing that if something goes wrong, it's going to cost me $75 to fix. So, if I ever have to worry about my AC or anything like that, it's a $75 charge and I'm safe.

Having a home warranty insurance is very important for me and it's something to have in case something goes wrong and I need a type of insurance. I had an appliance claim with Home Shield and it went great. The tech came out, checked everything out and said it'd be a few days for the part. Then he came back the following week, installed the part and everything was fine. It has been a very easy process and Home Shield has been very easy to deal with.

Mason's Plumbing did a very good job. The plumber who came out was very thorough and he took care of the leak. He also explained what all happened to us. I wore a mask and I kept social distancing with him when he was working in the house, and I was very pleased with them. We still have another company coming out tomorrow because there was some drywall damaged from the leak. Submitting the claim process was fine. It, however, seemed like it took a little bit of time to get responses back once we submitted it -- it took about two and a half to three weeks to get a response.

We had an issue with the dishwasher that was clogging up. And then the refrigerator, mainly the freezer, was not freezing and making ice. American Home Shield had Majestic Appliance Service come out. I got an email that same afternoon or the next morning that somebody had been assigned. I was called the next day and a visit was scheduled. They were good.

American Home Shield's claim process was super easy. I went online and it was straightforward. I put the claim in the evening and then I got a call the very next morning for a schedule. The Controlled Comfort repairman came right when he said he would -- it was scheduled for like a few days after I made the request. He looked at the unit and told me my options.

I got something in the mail from American Home Shield and I called and talked to the representative on the phone. I got the pricing, and it was a reasonable amount of money every month to give myself some peace of mind. You never know what is happening tomorrow and I have bad luck. I’ve only had one or two issues with them, but they’ve been there for me and things have worked out good.

We've used American Home Shield a few times. Unfortunately, the house got some issues here and there, and they take good care of it each time. Recently, there was a leak in the upstairs bathtub. There was also a leak downstairs across from the basement. Pipe Solutions came out. The guy took care of it, figured it out, and it was done in a reasonable amount of time. He wasn't messing around. he was pretty efficient and quick.

A&E from Sears was fantastic, professional, knowledgeable and they had what they needed. They would get approval on the spot, set up the next appointment and order the stuff. They were very different than some of the other appliance people we’ve had over the past years. So, I would request them first and get them out for any appliance issue with any of our properties. I also told my sister-in-law who also have American Home Shield to request them each and every time because they were perfect.

I first had a company called Drain Go come out. They spent 10 minutes up there and then said they couldn't fix it and that I gotta get a new toilet. Then Greenway came out and the guy was real professional. Joe tried to snake the toilet and he ran into some challenges. He couldn't snake the toilet to get it to flush but he said he was gonna do everything he can to get this thing fixed. He stayed up there and it was an object somewhere in the toilet and he got it out of there. The toilet has been working fine ever since. I called and spoke to a manager over there and told them how Joe was. He was awesome. But I would never call Drain Go. I was not impressed. They also tried to encourage me to leave American Home Shield and go to another warranty company.

Integrity Air Conditioning did a great job. They came out and replaced the compressor. They put Freon in, but they forgot to fix the leak. So, a week later, it stopped working again. But, they came right back out and fixed the leak. It has been working great ever since. The guys were good with the precautions they took. I had American Home Shield before way back when I had a condo in Tennessee, and that was why I chose them again. Submitting a claim process with them has been great.

When the tech came out, the power had gone out in the neighborhood. I’ve had people say, “I’m not gonna be able to do it,” and just walk out. But instead of saying, “The power is out and I can’t do anything,” he was a champ. He worked on the dishwasher and put a new motor in. The problem is that it’s leaking and the water was settling at the bottom of the dishwasher. It wasn’t draining completely. Then he fixed the refrigerator, which was dripping too. He did all this with no power. I'd recommend him to anybody. But I'm gonna call back for the dishwasher and see if the issue can be addressed. It’s only been about two weeks and you can call back within 90 or 60 days and AHS won’t charge you for another service call. They just send the contractor back out to address the issue.

We had an electric problem. My fiancée went to the breaker box, he turned everything on and off, but couldn’t fix the problem. So, we called the electric company. The technician came out, he did a quick click and everything came back on. We had two other claims with AHS and everything went well. I love the deductible, the turnaround times were great and customer service was nice as well.

American Home Shield sent a contractor for the icemaker. They put a new part just like they did with the garbage disposal. They were able to fix the garbage disposal the same day. With the icemaker for the freezer, we had to wait a week for the part. The technicians were all great. They were very polite and covered up 100% with masks, gloves and covering for the shoes. We like American Home Shield's customer service. They are very prompt on everything. We love it.

Our air conditioner wasn’t working. Total Air Care came late, but the tech repaired it the same day.

I’m really pleased with A Plus. They’re really good compared to previous vendors that I’ve used through AHS. The technician was very cordial, professional, and knowledgeable about what he was doing. He kept me abreast of pretty much everything that he was doing and what was going on. As fast as the other vendor came in was as fast as I wanted him to leave. He was very disrespectful and unprofessional by total means. My daughter, who was a people person, was the one that was here when he came. The guy looked like he was overworked or overwhelmed with what was going on. He was blunt and outright rude. She told him that he could just leave. She said she didn't I didn't appreciate his attitude and professionalism. I contacted AHS about it and that was why they reached out to A Plus, another vendor in our area.

There was a drip leg on the furnace and it was clogged where the discharge was. I submitted the claim to American Home Shield and they were prompt. Within 24 to 48 hours, somebody calls you to give you a service person and they respond to set up a schedule for when they come out. It’s quick and dependable. The technician blew a high-pressure air through it and cleaned it out. He was professional and knew what he was doing. He saw the problem right away and it didn’t take him long. He wasn’t here more than 30 minutes.

When submitting claims, all I do is call the number and tell AHS what the problem is with what appliance. They get right on it and they call me back or the person they contacted and say that they'll be here between 9:00 and 12:00. Then they were here by 11:30 the same day. It was fantastic. Last year, the air condition wasn’t working. The guy came out and he had to put in fuses first. He fixed it and it started cooling right away.

Home Shield sent High Priority Plumbing and they were good. The service guy was fast and efficient. He fixed the issue in five minutes and then he explained why my garbage disposal had not been working. He was very professional and timely and I was pleased.

Our water heater had a leak. It had leaked all over our garage coming into the house. Springdale Plumbing came out and they're my absolute favorite. They took care of everything, replaced all the parts quickly. They just do an amazing job. Any time I have any kind of plumbing problems, I wish I could always recommend them to come out. They are just great to work with.

The warranty is expensive but other than that, it's fine. The tech who came out for the refrigerator was great.

We’ve had a couple things happen and American Home Shield's service has been pretty good. We had an icebox that went out and we didn’t realize it was covered. We also had an oven and a cooktop that went out and we didn’t realize they were even covered under the policy when I read it out and looked at it. So we already had it all fixed. But it wasn’t the company’s fault. We just paid to have them replaced. We had an air conditioner fail three years ago. They put a new air conditioning system in but they don’t pay for the Freon. They pay $10 on the first pound, and Freon is $50, $60 or $80. Some of these guys get 100 bucks a pound for it. The guy took a pen and scratched out where it said the unit held 8 pounds. We were in the air conditioning business for lots of years and the guy tried to tell me he put 28 pounds of Freon in it. It was not a good experience. It was a ripoff.

My air conditioning unit wasn’t working. This was the first time I put a claim in to American Home Shield and it was terrible. It took me from 10:30 in the morning until 8 at night to get ahold of them. What upset me was they'd put me on hold and I would put my cell phone on speaker so I could do what I needed to do and listen as well and I would be on hold for a good hour or longer and then I would get disconnected, all day long. I understand that they're busy but why don’t they have a recording where you could leave your name and number at least so they could get back to you?

It's pretty easy to submit a claim. One of my AC units was not cooling and after I called American Home Shield, someone from Starlight HVAC came out fairly quickly. It was within three or four days, and the tech was good and very knowledgeable. I've been with American Home Shield for two years and I've had some good experiences and some pretty bad experiences.

The refrigerator was not cooling. The contractor, Trooper's Appliance Repair, got my email. I got the email, and it was a holiday weekend, so it was probably going to be Tuesday. And then Tuesday, Trooper's called me and said that somebody will be there Thursday. They showed up. Rick, the tech, checked it, reset the computer inside the refrigerator, and then we went ahead and figured it out. After we reset it, he left and said give it from that day to the next day to see if it cooled down after he resetted it.

The sewer line had clogged. We just moved in the house about three weeks ago. We were just four days into our warranty when it happened. I'm impressed with American Home Shield. I like it. My wife did a claim over the phone and they sent Mr. Rooter the afternoon the next day. They were quick. The tech ran a snake in, and it took him about every bit of five minutes to get it cleaned. I had some construction debris where the people had worked on my house. I had to run a 80-foot snake two ways the day prior to it. But when the tech came, he managed to walked it out, and he found a cleanout that I did not see. Where it breaks off from behind the house, it shoots over to the main system to the city. When he run it in there, he get two really bad spots, and it knocked it right loose. We haven't had a lot of trouble since. It was really good experience.

Harkins A/C, Heating & Controls did my claim really fast. They came out on Saturday. The only thing was that there was more gas leak on the AC unit and the guy couldn’t find it. This is the second time we had the same issue. He told me that he applied some microleak sealing and put two pounds of gas on the unit. He also said that AHS would only cover $10 per pound and I had to pay the difference. I paid $50 for each ‘cause the total was 120. Actually, this company was faster than the other AC company last time.

We found a leak in the furnace area. My husband put in a claim to American Home Shield online. They booked an appointment with us. K&J came out to repair the leak. They were fine. They found out that we had a leak in a pump that's tied to the furnace and they had to replace it. There were two of them and they went ahead and took care of that. They also gave us a lot of information about the furnace. It was a good experience. We were very pleased.

We bought this house two years ago and put in all new appliances. When we did a certain function with the microwave, it tripped the breakers ‘cause they were on a single circuit. We couldn’t figure out what it was. I requested a service and American Home Shield sent me a response saying that AXUS would call to set up an appointment, and they did and followed through. I had to pay 70 bucks to have the service done. When the technician was here, we explained to him what the problem was. He looked at it, identified how he was gonna fix it, and he went ahead and fixed it. So it works correctly now. He was very professional and he did a very good job. Having American Home Shield is for peace of mind. We’ve been homeowners for years and it’s expensive, so anything they can help when something is wrong is great.

The AC unit was not working, so I started the claim online. I always get an e-mail saying that I would expert the contractor out within seven business days. Certified Heating and Cooling came out and said that they had to order some capacitor and coolant. Then, they came back out and fixed it. I paid them the extra money that they said I owed, and that was it. They were absolutely great. They were quick and super nice. We haven't had any leaks since the repair.

We did not have any hot water, so Ray Stovall Plumbing came out and they supposedly fixed that issue two weeks ago. The techs were good and they did all right. Now, the water heater is leaking and it is going in the pan. We are afraid that it is going to mess up our ceiling. They are supposed to come out tomorrow between 2:00 and 5:00. I had American Home Shield before in my last house for years and we used them a few times. I was always satisfied with them.