American Home Shield Reviews

My first experience was not good. The first air conditioner guy who came out was a real jerk. He said the issue was preexisting. I had to show him the electric bill and a letter from another air conditioner guy that was like, "No, this isn't preexisting. This just happened two days ago." The issue happened in the two months that we owned the unit. The first guy we had was a pain, bur we called the next guy and he was like, "No, this just happened." He was great and he fixed the issue. All in all, buy American Home Shield. The price is good for what you get. Unbeknownst to me, I bought the gold plan. I probably should have bought the platinum.

The people I had were very professional, honest, and kind. I would hire them in a heartbeat. They were able to solve my issues. All they did was change the light bulb, which I couldn’t get up on the ladder. That one was an easy fix. They knew exactly what was wrong with each of the units. But they couldn't get the parts for the fans, even if they wanted to, to be able to replace them. That aside, everything is working well right now.

I’ve had other issues with American Home Shield, but they are very kind and have great service people. I like that I can call them. They don't always fix things. But they have for the last couple of times. My HVAC is working well but it's very old. I keep it maintained twice a year and have done so for many years. I'm just hoping that when the time comes, American Home Shield will help me out with that.

I switched for a short time after having American Home Shield for 30-some years. I then switched right back to them within a couple of months. They’re a whole lot better. If you’re looking for a service, look at American Home Shield. The service in the past two years has been pretty quick compared to the previous years.

Everybody I talked to was really nice. But I just wanted to talk to somebody in America that seem to understand my frustration and I couldn't. It's American Home Shield and not Philippine Home Shield. I would just like to see the jobs back here where I could talk to an American when I wanted to do business.

I ended up having to buy window air conditioners. I live where it gets 110 in the shade and I couldn't get my air conditioner fixed. American Home Shield just kept giving me excuses. I had to pay for part of it. I paid for the insurance and then I had to pay $750 to the installer to get it done. American Home Shield should never advertise that they cover 100% because they do not cover 100%. They make you pay it. The installer told me he could have written it up to where I had to pay $5,000. I was lucky that I only had to pay $750. This thing with the air conditioner really pissed me off. American Home Shield does not have a good reputation for air conditioners. They fight it as much as they can and they make you pay as much as they possibly can.

The last thing the rep told me was that we got approved, but we don't know when they're gonna swap out the unit. They didn’t give us an estimated time or date when they’re gonna come. We also don't know about the price. We had to make the appointment, which I had to pay so much for, and then the technician never came back. I’m paying for something that’s still not done. We never got any information since they came that day. We have just been waiting until they get the AC swapped out.

My house is not hot because I have a window unit in my living room. But it gets tougher sometimes in our bedrooms. I have a window unit in my utility room. The way it feels outside, that's how it feels in my utility room and one of my back rooms. I work in the heat regardless. What I’m worried about is having a pregnant woman inside a hot house. I just hope they can get it done before my daughter comes in October.

If they write me a check and I find someone to do it, that’s not a problem. I got a guy on standby who is willing to do the job. Or they recommend their own contractor. I don’t know how they operate. I’m a first-time home buyer, so I don’t know what the holdup is.

My husband decided to just get an electrician that we normally use. The electrician came, fixed the problem, and was out of here in 30 minutes. We paid only $60. No problem. We will talk to him about upgrading our box, because he was reasonable, efficient, and effective. I have two or three electricians that I deal with because I went through Harvey. We still use them for little things that we know that the home warranty won’t cover. The electric company that American Home Shield chose was trying to replace the entire electrical box. There’s no problem with that. But it could have been fixed first. We think that they’re trying to get more money. These people here are con artists. I don’t wanna use the same electrician who came out here.

In the second claim, American Home Shield sent the same company again. The same AC upstairs is still not cooling very well. At first the technician said that the line needed to be cleaned out. He opened the vacuum up to show me how dirty it was. When he opened the vacuum up, there was no dirt in it, so he apologized. I don’t know what else he did when he went up in the attic, but it flooded the ceiling and now the complete ceiling has to be replaced.

I followed back up with American Home Shield yesterday to see if they could send somebody else out, but they sent the same person back out. They refused to send anybody else. The contractors did such a lousy job, that wouldn’t have worked anyway.

Sears was terrible, but American Home Shield was great even though the price kept going up.

It seemed like when I ever had called for a service, it was handled.

Our home alarm system lost a power signal after one of the breakers in our electrical panel had blown. It was very easy to submit a claim online through my cellphone. I received their name, telephone number and when they would be arriving.

Metro Air Services hasn’t rendered the service yet. They did come out and review what was going on, and the interaction was great. He was knowledgeable, helpful and informative.

The two technicians that I’ve had experience with, one was an issue with our refrigerator and then this person who was the electrician, both of them have been awesome.

I had a really bad vendor with a plumber that took two and a half months to resolve the problem. It was a very simple issue, and I called every single day. American Home Shield didn’t provide me the support I needed. This vendor wouldn’t come so I asked them to change it but they wouldn’t do it. There were other vendors that were rude or will come in and take a look. American Home Shield has to look at their vendor list and take the feedback on Google and from the customers seriously and not take the one that is the cheapest. I would rate the guy 5 stars and American Home Shield a 3.

I had another issue with plumbing, and they were gonna send out that company. I told them, I never wanna have them come to my house. I was just very dissatisfied. I've been with American Home Shield for about 25 years.

Their website needs to be updated because it's not actually user-friendly. It's just basically almost like multiple choice, but the choices are not really functional. There should be a remark system where the customer can type in what the real issue is. Overall, American Home Shield is great because it does offer a lot of options. I don't need to call a plumber directly and put up with the whole shebang. It's actually perfect for a new homeowner.

Here’s the good part: one of the employees admitted (in so many words) that they have to upcharge because American Home Shield doesn’t pay them enough. When I asked for a formal estimate, I was told they don’t give one. That’s funny—I paid for one. All they tell me is “what my responsibility is.” That’s illegal in New Jersey. I’m a licensed contractor in NJ, so I’ll be contacting the Licensing Authority. American Home Shield told me they will pay $1,261.00 for the condenser, the coil, and the installation—so all parts and labor are being covered. Yet Comfort Pros says I owe them $4,260.00 for a permit and refrigerant? By the way, refrigerant costs $10.00 a pound at most, and I need just 4 pounds for my system.

For customer service, I reach them over the phone, and most of the time it has been good. On occasion, it is hard to tell them what is wrong. It sounds like they have a list and they have to check a box, and it always does not fit in that box. So, they do not understand and I have to go through someone else. Also, they are ridiculously expensive.

But the technician that American Home Shield sent out was nice, personable, professional, and helpful. He helped me get it working. We just didn’t know that it was going to stop. And then the second time he came out, he said that I needed to get a new thermostat. So, I got a new thermostat. And now, we’re just waiting to see if it craps out again. And if it does, then I know that it’s my circuit board.

And for some reason, American Home Shield had to reassign me several times because I needed somebody who had enough insurance to work on my building, because I live in a condominium. And since AHS works through contractors, they're the one that needs to send me a copy of the insurance coverage, like COI. And nobody would help me do that, which is why I had to go through somebody else. Because living in a condominium is different than living in an apartment complex. I own my unit. We have rules and HOA that we have to follow. So it’s difficult to get people assigned to me who can actually work on my building.

American Home Shield has been okay, but with the contractor, I need to get ahold of an actual person. With a previous call that we had to do, the contractor had to order the part. They were here on a Tuesday to look at the dryer and the part was scheduled to arrive on Thursday. On Thursday morning, we received an email at 6:30 in the morning that they canceled the appointment because the part hadn't arrived yet. The part did arrive, but we were stuck to wait till Monday to get the repair done. That's on Sears and there was no way to get hold of somebody from them.

I was furious. When I called, I got an AI person who kept repeating the same thing. They also said that it wasn't an actual appointment. What do they mean it wasn't? We got the text message that says it is. I called AHS about it and they were supposed to address this. We never heard anything back and never received any calls.

We have two AC systems. The one downstairs is working just fine. The good thing was the vendor was able to do two services for one co-pay. Usually, the air conditioning guys are like, "We must have two fees to check out two air conditioners." They won't even look at the other one as a matter of maintenance. We’d also like to stay with the same vendor and AHS was able to work it out. After a couple of phone calls, we got the ones we wanted. They have a 2-star rating instead of one star.

For my toilet, I submitted a claim online, then AHS texted me saying SWAT Plumbing is the one that's gonna handle my services. It was perfect. They replaced the toilet. The line was backed up and the tech said toilet paper was getting stopped up. The only thing that I'm concerned about is when they did two parts of my washer. I called AHS after a week and they said a part came in this day. When I called SWAT, they said, "No. It was two parts." They're telling me this part came in, and then SWAT tells me the part hasn't come in. It took almost three weeks for those parts to come back.

I called AHS and they sent Riprock Appliance Repair to deal with my air conditioner, which wasn't cooling. Their tech did the assessment and said that the air handler needed to be replaced. He submitted the claim to AHS, then he called me and told me that AHS refused to pay for my unit. I asked him if he could send me what he submitted to AHS but he never did. I asked him three times.

I told him, “I'm gonna get a second opinion about what needs to be done." I had someone else come out and look at the air conditioner. They also said they had put Freon in it so that it would at least still stay cool until they could come out and fix what needed to be fixed. I then had someone else come out.

When he came, he said it did not have any Freon in it. The one who came before him left something off of the outside box where the air conditioner is plugged into, and the cap that was on the area where the Freon goes in was not there. He put some Freon in it, which I paid for out of my pocket. The air conditioner has worked fine. Overall, do not purchase from AHS. I bought from them because of my air conditioner, but there's a clause within that policy that is basically set up so that they don't have to cover my air conditioning. They told me one thing regarding my air conditioner and then didn’t didn't fulfill that. That's on me.

The one that came out this time was pretty thorough. He talked more with my husband than me because I was on a call. It's been about a month now. But he went through and explained what was going on, that the water boiler was out.

The only thing is that he said that it was still working. And it worked a little bit for a few minutes after he left. He did say that the whole thing needed to be replaced, but it didn't work at all. And it took about two weeks, three weeks for us to get a new hot water boiler.

I guess the fact that I can take care and follow up online, I like most of this constant electronic communication. What I like the least is when I do have to call in with issues, it feels like the folks that are definitely outsourced, who are on the other side, don't truly understand the issue.

If there are issues, It takes a long time to get them resolved. And then I could never get somebody to talk to, even if I escalated here in the US.

I would say, I'm able to at least get somebody to come. But there have been a few times where I've had to call back because folks that they have sent have been either unprofessional or didn't follow up.

I would not recommend it. After all of this, a few of our neighbors who've been here for about 10 to 15 years said they used to have them, and they definitely don't recommend that we keep them because they have had so many bad experiences with them.

It also feels that the companies that come out don't like working with American Home Shield. As soon as they realize that it’s an American Home Shield claim, you definitely don't get the customer service that you would otherwise get from, even the company that they contract with.

We were having a problem with my unit, and it's one of the problems that isn't present with the technician here. He's been trying to do some troubleshooting and has ordered parts at this time to try to repair it.

Someone named Erica answered. It's Friday. I heard rooster and chicken sounds from behind (Clearly she is away from workplace and everybody seem working remotely, meaning nobody knows each and there is a huge gap between them). I explained the situation at length. I tried to express myself for about 40 minutes. After waiting a little, he said; "Send the inspection report you have." He gave me 2 email addresses and said that one of them was the contractor who came to us. I said that I did not want to work with the same person, I said I did not want to work with the same person whose ideas and behaviors are clear. She said, "Don't worry, we will look into it." I said, "How will I understand if you do not receive the email, you will get back to me whether you receive the email or not." She said okay.

I sent three consecutive e-mails so that there would be no delivery perpetrators. On Wednesday morning, we still had not received a confirmation, e-mail or review e-mail. When we called the center, someone else came up and the whole story was told to someone else from the beginning. They said it was being reviewed and they would get back to us today. No one called back. The next day, after telling the story again for hours with someone else, after long conversations and trying to explain the problem, it turned out that they did not have the inspection report. We sent it again and started waiting for a response again, and when we did not receive a response, when we called, after long explanations and stories, another person automatically told us the under review part.

When we tried to explain that walking around the house with a wet t-shirt in this heat was torture, they said they could give us a Windows AC unit as a concession, and they tried to connect the phone again to direct us to someone else, and when the phone did not answer after a long wait, they said, "They would call you." As they said, a completely different person called us and he didn't even know why he called. "I didn't call, you did, they must have directed you for this," so I had a conversation with him that lasted for minutes or hours. After a long struggle, he said that approval needs to be received from many places, and if it is received, I was finally able to learn that I will only be given $100.

What is even more interesting is that the person who spoke to me before about whether the inspection was reported under review for the AC unit or when it would be evaluated had given me the phone number of the Authorization Department. When I called, I told the woman the whole story from the beginning. This time, the woman said in a very rude way that, "You cannot call this Department, customers cannot call here." I told her that this number was given to me and she said that you will wait for the report result without reaching any conclusion.

If you are still entering their system despite this comment, either you are in a dirty trap like them, or you do not understand what is written like them.

I reported the issue via their virtual plumber service. The representative inspected the problem remotely, took photos, and directed us to contact customer service. After spending a considerable amount of time on hold, we were told that we needed to file a new service request — even though this was clearly a follow-up issue related to a very recent repair.

We requested to speak with a supervisor or someone in the escalation department. They told us the issue had been referred and that someone would get back to us "as soon as possible." It's been more than 48 hours and we've received no communication, follow-up, or resolution. The lack of urgency and accountability is extremely frustrating, especially after having paid both the service fee and significant out-of-pocket expenses for the original repair. I expected better responsiveness and support, especially when issues arise so soon after a covered repair.

When I called a few days after to follow up on the status of something else I requested, I asked the same question because I know most times you will get a different answer and this is often I determine the knowledge and integrity of a business. This representative first told me AHS was covering $200.00.. Then when I asked her to repeat herself to ensure I heard properly. She then told me "we are not able to see how much AHS is covering, we are just covering $10.00 per pound". I couldn't believe my ears. How are you not able to provide a customer with the total amount their warranty is covering.... That is the whole purpose of having a warranty.

I also asked for my cash out options on Monday. I was told I would receive an email in 24-48 hours with this information. When I called after 48 hours because I did not receive the email. I was told again, "You will receive an email in 24 hours." Extremely disappointed, and the second I find the time to search for another home warranty I will.

• Offer a cash payout far below real replacement cost… just enough to install their own discounted system, not what a real HVAC contractor would charge.

- Hide behind technicalities in contract language.

- Your claim will feel like a fight, and you’ll still pay thousands.

Save your money. Find a reliable local HVAC tech, build an emergency fund, and protect your home on your terms. Feel free to share if you’ve had a similar experience.

In January 2025, my heating system failed. I submitted a service request through AHS, and United Air Temp was dispatched. Their technician quickly identified the improperly sized air handler and reported associated code violations. He also noted that the unit installed did not match the specifications listed in AHS’s service records.

As a homeowner—and not an HVAC expert—I was unaware of this discrepancy. I only noticed that the condenser unit ran more frequently than usual, along with a noticeable increase in my power bill. I had no reason to suspect that an improperly sized air handler was the root cause. The original system featured a 4-ton air handler paired with a 4-ton condenser—an appropriate and industry-standard configuration. While AHS did order the correct replacement, Air Design installed a smaller, 3.5-ton air handler manufactured in 2017 without notifying me of the substitution.

The request was then reassigned back to Air Design, who installed the air handler to service the condenser but did not address or acknowledge the undersized air handler. Once I became aware of the installation error, I began escalating the issue through AHS. Despite being informed of the problem, Air Design has done nothing to correct it, and AHS has failed to provide a meaningful resolution. The email below was from AHS as to why they would take no action against Air Design despite being told otherwise.

"After further review with our field manager, the technician advised that the unit was installed five years ago during COVID when units were in short supply. The technician stated that a 3.5-4-ton air handler was installed at that time to expedite claims. They also mentioned that the customer had not experienced issues until recently, which they attributed to a failed compressor and fan motor, not the air handler size. These parts have been replaced, and the system is now functioning as it should."

Performing my own research, I followed up with the original company that installed both the air handler and condenser unit during construction "Trane" and the company "Lennox" of the 3.5 ton air handler installed by AHS and both confirmed the air handler is of improper size and that the issues could be imminent or some years down the road as is in my case. In March 2025, following a second condenser failure (within the warranty period from January's repair), Air Design returned again to service the unit. Yet again, the root cause—the mismatched air handler—was ignored.

Currently, in June 2025, the HVAC system failed for a third time in 6 months. A contractor from United Air Temp was assigned, but after evaluating the system, the technician refused to service it due to the incompatibility between the air handler and condenser already reported. He reported the issue to AHS once again and requested the service request be reassigned. AHS reassigned the service request to Summer Breeze Heating and Air and after waiting another 5 days for service, the technician stated the root cause is an undersized air handler. As of now, I’ve been without air conditioning for over 11 days, and no progress has been made toward an actual solution.

After finally speaking with an AHS escalation supervisor, I was told that Air Design "stands by their installation" and that AHS continues to support them—despite professional assessments from two independent contractors and company representative of Trane and Lennox all clearly stating that the undersized air handler is causing recurring failures.

This experience has made it painfully clear that AHS prioritizes cost-cutting over quality service and long-term customer satisfaction. Their refusal to correct a documented installation error—despite multiple confirmations and ongoing system failures—raises serious concerns about their business practices and reliability. Additionally, I urge potential customers to carefully read the fine print in AHS's service contract. They are under no obligation to replace covered appliances with identical brand, model, or specifications. This can lead to long-term performance issues, as I've experienced. I hope my experience helps others make a more informed decision before choosing AHS for home warranty services.

I wish they would notify us when rates went up. My husband said he went in his account and there was a bigger charge from AHS but we didn’t get a notification of it going up. But we do love the coverage. It’s affordable and they cover a lot of things that a homeowner would need. For that small of a coverage that they charge, it’s worth it. We’ve only been able to do one claim and so far the salesperson was very personable and the guy that came was wonderful. That’s the biggest reason why we even stayed.

I contacted both the warranty department and the company, the company said that they could not come out for 7 days, at this point the refrigerator has already been out for 2 weeks and now another week, we have grandkids staying with us and when I explained this to both AHS and the company, they didn't care, no one would assist me to get a tech out sooner, I asked to have this escalated and was told someone would be in touch within 24/48 hours, while it cost me daily to get ice to keep some things cold, gas to run to the grocery store everyday to get food to be cooked that night, When I ask if they will reimbursement for my losses they just say you have to talk to a supervisor to escalate.

AHS responded by telling me I'd owe $1,500 for exhaust modifications, which turned out to be just five screws. I paid for the full replacement myself ($15,000) and requested a cash-out due to bad faith. They offered $500 to settle and falsely claimed I was responsible for refrigerant, even though my plan covers it 100%. I have a voice memo from their own contractor, and documentation of the misrepresentations. AHS misrepresented my coverage, shifted stories, and delayed resolution until I took legal action. I no longer trust them and strongly urge others to be cautious.

Original Review: We have been with AHS for 8 years and only claim has been a washing machine. Our plan says AHS will replace the evaporator coil in our HVAC unit. However, the HVAC repair company sent us an estimate that we we must place the evaporator coil. This is 2 weeks without air and AHS has yet to send us an itemized bill of what it will pay. As promised, AHS has not sent the cash opt for us to find a different company to repair the unit. I have talked with 4 AHS reps and each has failed to FU. Meanwhile, 100 degree temperatures this week and 2 senior citizens in the home. AHS takes your money as our coverage has increased from $69 to $135 / month in 28 months. AHS is not making me happy only hotter.

Try to cancel again this time I get the runaround. Transfers with no real agent to discuss or cancel my policy. I remove money from that account to stop them from pulling for many months. Then this month I slipped and they got me again. (This is all on my bank site but my credit line with them so not available for a stop payment). I call again, this time the runaround around has me shaking and crying. I am begging for a supervisor, I am told I am not allowed one until finally I snapped. She then acted like she was transferring me but ten minutes later she comes back to the line and informs me that all supervisors are unavailable at the time and that I could have one call me back.... I'm sure you know how that ended. I reported to my card and will be receiving a new card they will not be able to pull from. To say the least if you value your home, your money, and your sanity, stay away from this company.

So, we ended up paying out of pocket to fix it. Our home warranty did nothing except take my $100. If they weren’t going to cover it, they should’ve told us upfront. I would’ve called my own plumber, paid the $550 for the pump, and avoided the extra $100 just for them to call a plumber.

My husband called American Home Shield and asked if they could reimburse the service fee. They said no because they had called the plumber and set up the appointment. To me, that’s ridiculous. I paid $100 for something I could’ve done myself if they had just told me upfront they wouldn’t cover it.

We told the warranty what was wrong when we called to schedule the appointment. We told them the septic system issue, that the aerator pump had gone out and the system wasn’t working right. They said, “Oh yeah, we cover that. We’ll send somebody out.”

When the contractor came, he said it was definitely the aerator pump and it needed to be replaced. Then American Home Shield came back and said, “No, we’re not going to cover that.” I haven’t been very happy with American Home Shield for a while because it feels like they’re covering less and less while charging more for it.

Having people who will actually come out and do service calls seems to be a problem for American Home Shield. The last two times we called, it took forever for them to find someone willing to do the work. It feels like they don’t have many service people, at least not in my area.

About two months later, he came back because it happened again. He told me I had a low water toilet, which I’d never heard of. I asked if I was using too much toilet paper, since this is the only toilet that keeps clogging. He said, “We’re not allowed to say that.”

He said it was an energy saving toilet that only uses a certain amount of water to flush, but he didn’t really explain it. He unclogged it, it flushed twice, and then he took a picture. I haven’t had a problem since.

A family member had American Home Shield, and they suggested it to me. Unfortunately, they had to wait three weeks for someone to fix their air conditioner, so they canceled the service. When I used it for my air-conditioning, the technician had to come out twice, but he was very good.

I live in a somewhat rural area within a metropolitan area, and American Home Shield doesn’t really have local vendors. They need more vendors. They give them 24 business hours to contact you. But if you can’t go without air conditioning or you have a toilet backing up, you need help sooner.

Still, if you’re in an area without many local repair people, it’s convenient because it’s their responsibility to find someone. But they still get 24 hours to reach out, and then you have to wait for when they can fit you in. Last time, my air conditioning guy took about five days.

Dealing with tenants and tenant repairs in the middle of the night is not my thing. I find the home warranty to be a very functional way for my kind of small-time landlord to deal with it. I like the reliability. I call, and within an hour, there is usually some contractor that’s been called by AHS who’s ready to go out. If he’s busy, it might take a day or two, but at least we’ve got the appointment made.

When a tenant has a problem, they call me, and I bring in American Home Shield. If there’s anything of substantial cost involved, it seems to me like AHS decides that it’s not something they specifically cover.

I’ve come to understand that it’s not absolute coverage, like with the water heater. There was a problem with it, and I wound up with a new one that American Home Shield only covered part of. That required something that wasn’t in the building code at the time, but I’m okay with that. I like to have somebody on the job who AHS has reviewed and knows that they’re competent.

On the garage door, I paid $1,250 for a new spring. The garage door guys were trying to sell us a $6,000 garage door, but I called an alternate local company, as it seemed the other parts just needed reconditioning and the spring replaced, and that’s where I wound up. It solved the tenant’s problem, but it wasn’t the American Home Shield contractor. Expect that when they come out there, they’d sell you a new water heater and a new garage door and do whatever.

Turnaround time was fair. A part of the toilet was starting to malfunction, and American Home Shield assigned somebody within a few minutes.

The response from Sancho Services was the following day that I called. They came and replaced the part and fixed the problem.

There was a lack of communication between Sears and American Home Shield. One wasn’t aware of what the other was doing. I had to be very assertive, aggressive and persistent, and continued calling and advocating for myself. That wasn’t even a resolution, as American Home Shield’s call center is not stateside, so I’m talking to someone who doesn’t understand different time zones or holidays. They put me on hold forever.

The thing that irritated my soul was that I lost a day of work waiting for a technician from Sears. Timothy was scheduled to come out on Monday within an 8 a.m. to 5 p.m. window. That’s a large window. I took the day off work. I was home all day. Then at 4:55 p.m., I get a message that says the appointment has been canceled and rescheduled to Wednesday, with no context to it.

I immediately tried to contact Sears but got a recording that says it’s closed at 5 o’clock, so I couldn’t get any answers. I would have graciously accepted the contractor even at 7 o’clock, but we didn’t get that opportunity. I called American Home Shield to get a resolution, but they put me on hold for 45 minutes while they tried a process that I just told them did not work.

To me, it would have been helpful to get ahold of the technician personally, or give me options. If I call a vendor because I have an issue, it shouldn’t be the same number as American Home Shield. You’ll not get anywhere. Having a vendor's on-call phone number should be available for their escalation department.

That was the third time that we had taken off work to accommodate Sears, and they didn’t show. The first time, they said all the parts weren’t ordered. The second time, they showed but said the parts are supposed to come to us, not to them. It was a very difficult process.

Having their representatives tell me there’s nothing they can do is not acceptable. It’s not right because they automatically take money out of my account.

American Home Shield gave me back my service fee, which is helpful, but the refund doesn’t cover the loss of time on the job. This is our second time with American Home Shield, and both times were horrible, but that’s just warranty companies. They did try to make us whole. They at least attempted.

Then, I also had an air conditioning contractor that replaced my air conditioning, but he dislocated the vents. So, I spent a year air conditioning and heating my attic. When the bill came in, it was horrendous. I hired somebody to figure out what was going on and the thing was not connected properly. So, it was bleeding air from the attic. I fixed it myself where I had to buy a whole roll of tape and taped the thing so tightly that nobody could ever pull it apart again. Overall, American Home Shield sends out very good people, but they have a couple of subcontractors that are not very good.

I double paid on my yearly premium. My husband passed away, and all I got in the mail was a notice saying the warranty was coming up for renewal, so I sent a check. There was nothing on the statement saying it would also be taken automatically from our credit card. They ended up taking it from the credit card and cashing the check too.

I’ve been calling American Home Shield about it. They initially refunded the credit card, but then they turned around and charged a different card, so I was still double charged. I’ve been working with the bank, and the bank has called the home warranty. They said they would reimburse me, but they haven’t.

As of today, I’ve still double paid, and American Home Shield has not taken care of it. I probably talked to them three or four times before I even contacted the bank. I’m very unhappy with that part. Because of this issue, I would not recommend them at all.

I’m very dissatisfied. The first person I talked to said they’d make a note and take care of it, but that was no way to handle the situation. The representative should have done something right away.

The second person I spoke with told me it would be credited one way or another, but it wasn’t. They wouldn’t even tell me whether the refund would come as a returned check or a credit back to the card. Then I called again because nothing had gone through.

After that, I went to the bank. When the bank contacted them over a week ago, they said the refund would be issued, but it still hasn’t shown up in my account. On the other hand, we’ve used the warranty a couple of times, and we haven’t had any problem with coverage.

I was just a little frustrated that every time I have somebody come out for something, they always have to come out two or three times. I have to take time off of work because they give you a 12:00 to 5:00 time frame, and where I live and where I work is about 30 minutes away. So it's not like I can run home when they're on the way. I was upset and called American Home Shield to cancel. But the gentleman who talked to me was very nice and apologetic and didn’t act like he didn’t care. He refunded my 125 service call, so I stayed with you guys.

I have had the same air conditioner go out a lot of times, every couple of times a year. It’s getting old. One of them is as old as this house, about 30 years. Some of the contractors come out and feel it needs to be new. They recommend putting in a new one.

The technicians are really good. I haven’t had any complaints. I really believe it’s time for a new air conditioner, but they just keep fixing it, and it’s not easily fixed anymore.

I’d recommend American Home Shield starting out, since you got new equipment and you want to keep them up. But after a while, the equipment gets old, and they just keep pasting it together and making it like duct taping it together, so I don’t think it’s as good. If you’re new and you got a six-year old home, I would recommend AHS, considering its past five years. But I wouldn’t recommend it after the 15th year.

I called to see if they could send somebody different to fix my plumbing and they said that was the only person that they use. Unfortunately, he does their plumbing, HVAC, electric, everything. I canceled my policy to find another company that uses more than one person for repairs. I had just paid my monthly premium two days ago and ask them about a refund. Unfortunately, they kept my entire monthly payment for “service fees.” I am single mother who is now going to crawl under the house to fix the leak myself.

Updated on 06/21/2025: In response to my previous post on 6-20-25, Ken with American Home Shield stated 'he would reach out to us'. Ken did not. We are still waiting for service to come out (since early morning 6-16-25) & replace the compressor and we are to pay the additional $1,080 for refrigerant (not covered in Gold Shield Plan). Our little house is 1500sf. The service company said they had the parts here in San Antonio, Texas on Wednesday 6-16-25 at 10:00am. The repairman said that instead of fixing it right then & there as he could have, AHS will ship it once approved which can take days...weeks???

It is in the 100's here. We have faithfully paid on time monthly for over 17 years to AHS. We are suffering so AHS can save a few pennies. Our summer plans are ruined & we are beyond disappointed and frankly this is affecting our health in a substantially negative way. AHS is in NO hurry to fulfill their duty as per their contract with us, or their national advertising campaigns.

Original Review: Usually it take a day or 2 for repairs. We have been with AHS for 17 years. The contract payments have gone up from $70 per month to $110.24 per month. All payments made via automatic. Our AC has been out 6 days now, we're in San Antonio, Texas. It is HOT!! It is the compressor & will take many more days because AHS will ship it to San Antonio from Tennessee...& we have to pay $1100 for the coolant. We have the GoldShield. Of course the contractor has the compressor & it could have been fixed 3 days ago, but AHS will save a $ by shipping it...?? We are miserable & our pets too. Our plans with family coming to visit are ruined. Being a client for 17 years gets you the run around & misery.

I was not satisfied with the answer that I had to have somebody else come out to look at the machine because seven months ago, I had the same problem. The bearing went bad and they wouldn't replace it then. So, the guy ''fixed it'' for seven months, and then it started going bad again, and they did not want to replace the machine.

I called customer service but the amount of help that they can give is so minimal. They have to stay within the guardrails of what they're told. I tried to get a supervisor on the phone. No supervisor available. I told the representative to go back and find me a supervisor. I was on hold for another 15 to 20 minutes. Eventually she said somebody was going to call me back. They did call me back, but I didn't take the call. I was so frustrated and so fed up with them by that point. I didn't wanna talk about it. I was over it.

I’d tell people, “Look somewhere else. Get a different company,'' I’ve had them for five years just because when we bought the house, they had a policy in place and we just kept it.

So, I called Astro Appliance to let them know that it’s still not cooling. Another guy came out. They said they were gonna send a senior technician. The senior advisor came and put in a part. It cooled for a few days, and it is still not cooling. He came out again and added one more part, and so, luckily, thankfully, it's been working great ever since he added that additional part. And then he also added a part to my dryer, and that's working fine now.

I've had this problem with Astro Appliance so many times. They were working on my oven for four months, replacing parts because they couldn't get the right part. And it just was a long, drawn-out situation.

I'm pleased with American Home Shield for the most part, but they have denied a few things since I've been with them. They denied my hot water heater, and then they also denied some AC work. My AC went out last year. And I needed a blower motor wheel, and so they sent someone out. The technician said that it looks like someone was trying to work on the blower wheel, but I told him that's how it was when they built the house. I got the house built from a contractor, and I've never replaced the blower motor wheel. He reported that, and so American Home Shield denied it. I had to go and pay money to get a whole new blower motor wheel and everything up there in the attic. It was over $1,000.

One of my bedrooms stays warm. The air doesn't really blow out of the vent. And so I had an AC guy outside of American Home Shield to come look at it, and he said it just needed some ductwork. So I contacted American Home Shield, and they said they don't do that. But in my plan, it says they do ductwork. So I was really upset about that. Maybe they just deny some things that they want to deny. That room still stays warm and still hasn't been fixed yet.

I've told my co-workers and my family members that it's very convenient to pay your service fee and get multiple things fixed. I've gotten quite a bit fixed with American Home Shield, such as the oven, dishwasher and my garage opener. I hate that the plans change because I used to have a $75 service fee, and now it’s $100 or $125. But it's still much less than what you would pay if you were really getting the item fixed.

When I did a tune-up, the technician said there's some type of pressure imbalance in the system. So, I did a follow-up call to do a repair because he couldn't do a repair. He's just doing a tune-up

The guy came out. But I haven't heard what's going on. I know he said that Freon was missing or it needed Freon, but I don't think that's the issue. I don't think that's the pressure imbalance that the other technician was talking about.

I have two units at the house. The one downstairs, I had to get a second look because the first guy didn't diagnose it correctly. He said a part was missing. It doesn't sound right. So, then American Home Shield let a second technician come out from a different company. And he repaired it. He didn’t say there was a part missing.

The dryer would turn on but it wouldn’t spin. The technician from TN Appliance told me to get the dryer cleaned of lint, but they never came back to do it. I had already paid the $125 service fee. We paid someone we knew on the side to come out and clean it instead. I gave him $60 to clean the vent, and he did.

I kept calling TN Appliance to come back out, but it was always something. They needed this or they needed that. So, I finally let it go, went out and spent $600 on a brand new dryer.

So, American Home Shield refused the claim. The guy tried to charge us $600 that day to fix everything, and it was just to put refrigerant in. He never even offered to put caps on it, and then he left without even giving us the estimate of what it would cost. Then I called and they said that they really won’t cover because the caps were missing. I am not sure if I’m ever going to keep the coverage because if they will just go find loopholes for everything, then why am I paying every month? I am very much dissatisfied.

The first 10 years with American Home Shield started marvelously. I've had them since I bought a house in 2007. Now it's a battle to deal with them when it's a major problem with an appliance. It became an exhausting fight to get what I paid for.

I have two properties, so I use them a lot. There have been times when they have done their job properly. I've had new heating systems replaced, but that was a surprise because I've had to argue with them so much on other things. They used to be much more willing to work with you on an issue.

I've had to argue to change a water heater and a dishwasher. I had an old washing machine that was dancing around, and the guy they brought went out three times to fix it, but they couldn't get the parts anymore. They wanted to just keep putting a Band-Aid on it when they should have replaced it.

It's very hard to get somebody on the phone. When you ask for somebody who can make decisions, they just let you speak to a supervisor, a process I find very annoying. They don't cover water lines, sprinkler systems, or pumps that have to be replaced outside.

After all these years, I'm switching to another company that has better coverage, lower premiums and lower out-of-pocket expenses. It's called Liberty. They cover the sprinkling system and water lines that break underground outside. They're not perfect either, but if I have to put out that much money, I expect them to be more of a top-end, top-dollar place.

I wasn’t standing over them while they were working, but they were telling me that it needs to be cleaned. They went out and cleaned the unit. It was every year, but I've been having this issue for three to four years where they've been sending someone out to look at my unit and the problem still hasn't been fixed. I don't have the money to keep calling them every other month or every other week to see what's going on with my unit and they can't figure it out. They're sending the people out to fix and they're not fixing it.

The service through American Home Shield has been good, but I can’t say the same about the contractors they send out.

Towards the end, he was fine, but he didn't really do a whole lot of checking. He was like, “I know that error code means that it's blocked, and you have to get everything blown out.” I said, “It would have been nice if someone said that before, and I thought that would be something that you guys might do if there's a blockage.” He said, “No, that's not covered, and you never answer your phone.” I didn't have a great feeling about any of it. Also, the last time he came, he asked to use my bathroom. That was weird for me, and I don't think that's appropriate.

He wasn't terribly awful or the worst person ever, but I did not feel like he handled me as he should have as a customer. I've had a lot of experiences recently with people with either a language barrier or a very different mentality than my own. I've spoken to men of other cultures, and I've had some very bad experiences. I'm sensitive to it, and I don't appreciate it. It's just been one thing after another.

I'm having issues with the dryer again, but I didn't want him back. Not consistently, but before, it was doing an error code that means blockage. We had the whole thing blown out and someone with a steamer came in and blew it in and out and from the outside in. It maybe had to do with a thermostat or the sensors. He did replace some stuff but I've had an error a couple of times since he fixed it. Before, it wouldn't complete the dry cycle on a regular basis. It sometimes did, but sometimes didn't, so it's showing that error code again.

We've had someone else from Dutch Boy since then. He ordered stuff and got something from Amazon. He's sent it here then came back and replaced stuff. I asked him to look and see what the other guy did. I'm not sure what exactly he's doing, though. The thing that was annoying about that too was if they've already replaced it, don't do it again because that's just gonna charge back unnecessarily. I do need to get a new dryer and that's gonna count against me.

I recently also had a garage door claim. The spring broke. I called AHS because I know they can do garage doors and I don't wanna pay more. I wanna shop and find out if they're gonna charge me extra, so I specifically asked about that. They said, “The unit and spring are covered.” Also, they didn't say anything if the height of the door mattered. When I wasn't busy, I went online and booked the appointment. I looked for any disclaimers in the appointment, like if anything isn't covered. No one on the phone or online says there's any issue.

The guy shows up again. The language barrier wasn't too bad, but he was like, “This is a 9- foot door.” I said, “No one ever said anything about how it matters how tall the door is.” He said, “This is considered commercial. They don't cover it. They'll only cover this amount, so we could do that. I could send it through and then you pay the difference, because normally this is a $400 spring, then you should replace the other one, and that's $350.” I was like, “Whoa! I just wanted the broken thing replaced.”

I called AHS and I was upset with them. I said, “I just wanna make sure. Because this shouldn't matter, right? If it does, this should be a question that they ask you from the beginning when you're making an appointment. This is my house. This is not a business.” On the phone, the lady goes, “No. The height doesn't matter.” I go, “The spring should be covered,” and she says, “Yeah. The height doesn't matter.” The guy comes back and is like, “AHS says our policy is we don't cover anything that's 9 feet or taller.”

I go, “Your person just told me that you did. It didn't matter. Go ahead and escalate it.” They escalated it to a supervisor who called and emailed. She was like, “Our policy is we don't cover it.” I talked to her on the phone finally, and she said as a goodwill, they’ll refund me. I said, you better refund me, because I'll dispute it because it is ridiculous. This is so stupid.” They still wouldn't do it though, and they should honor that. I have run a business and that is not how you do business.

I got my money back then I hired someone else, so it defeats the whole point of me paying money every month. I don't think that's ethical and I don't feel comfortable with that at all. First of all, that should have been something that was discussed in the beginning and I wouldn't have even bothered. Two, stand by your word. Three, I really don't like it when people show up and I feel like I'm being scammed.

I had three accounts for my rental property and for my personal property. I never used my personal account until now. My refrigerator shelf was broken. The contractors said that it was broken due to excessive weight, that I had a lot of stuff. In that same claim, they said the exact same thing about my dishwasher. It wasn't even broken. The spray nozzle just came off. They said it was excessive weight, which doesn't even make any sense because there's a whole rack system above it to block it. When my countertop electric stove broke, they said that it wasn't covered. They said that I wrongly used the equipment, and I broke it. I was curious to know how can they can assume all these things that I'm doing without any proof? At that point, I canceled my service.

In my rental property, I had two accounts. One of them was a washer and dryer. They repaired that one, so that one's fine. For the refrigerator I had to pay four times for four different visits, so I got just fed up and said I wanted to cancel my service. Then they sent a second company for the second opinion and they repaired the fridge at that point. I didn't pay for that time, because every time they would send someone, they would just close out the order like it was completed.

I used to refer them all the time. I would tell everybody that they need to get a home warranty, and American Home Shield is the one I have. Now, I just tell them to be careful because when I needed American Home Shield, they weren't there.

One time I was out of town and I had something wrong with a switch. I came back in and it looked like the fan wouldn't stop. I called AHS and they sent out the electrician. He came out and fixed it. Then I asked if they could tell me why the little cord on my ceiling fan was not pulling. They went over there, took the fan down, fixed the cord, and put it back up. I hadn't even called for that. They didn't have to do that, so I appreciated them for that.

Ever since I've had AHS, reliable people have come every time I've called them out. We’re very satisfied with the service and the work. The people that they use are efficient and polite. When you come in and you introduce yourself, it makes a person feel at ease. They don't know you. Then they come in, on top of that, and do a beautiful job.

When you're a homeowner, you never really know. There's always something. It's better to have the warranty even if you don't use them for seven months. But when something goes wrong, I'm glad I have them there. You pay that fee. They come out. They do the work. You're satisfied with the work. Really, it's helped you. You'll save a lot.

If you're putting out your money like that, you want proper service. We've had plenty bad people come out before, not doing what they're supposed to do. So I'm so glad when I have to call American Home Shield because everybody they had ever sent here has done a very good job.

I'm a real estate agent and I recommend American Home Shield to my clients who are buying or selling houses. I have access to all the different companies and the price is all about the same. They're all charging $100 for a visit. Usually it's between First American and American Home Shield that I recommend to my clients. Of course, it's up to them which one they choose.

They don't have a lot of coverage if you have a well or the septic. They only go 50 feet from the house out they go. They don't come from the tank back. We had issue with the septic system there, which that was limited to what could be done. But my husband is a plumber. We had a crushed pipe so it was nothing that American Home Shield could do. It would be great if a plumber really knows what he's doing. But they don't usually go far enough from the house to find things like that. But that's not a lot. You really have to get into somebody that has some real plumbing knowledge on septic tanks.

The first technician that came out just went outdoors and outside. He did some type of test. He added 10 gallons of Freon. I knew later it wasn't part of the repair. It’s not part of the plan that we have, so AHS is not paying for the Freon. I did ask him if he wanted to go upstairs, but he said no, he didn't have to go any further. He just said he resolved it from there. It started getting cool again, but It lasted for only two days. It started getting warm again.

I called AHS and had to work with them since Southern Air had came out. And I told them I was going to open another ticket. They had to come back and resolve whatever was going on or re-verify everything again.

A different technician came out, and he confirmed it was the evaporator coil. He actually went upstairs into the attic, and he said it's evaporator coil. And it took a week and a half before decisions were made. I kept calling, trying to figure why it’s taking so long because I was trying to beat the heat before it got really hot.

I feel like if I wouldn't have called, they probably weren’t going to call me, because I kept calling daily to get an update. They would send a text update, but it wasn't enough for me. It was just saying working on whatever, but it never was fully detailed. So, I actually would call, trying to get more information.

Finally, they got the part and everything approved. There's a new technician and I liked him. He was really good. He took care of everything. It took him less than two hours and everything was good. Now, my thing is I actually want to call American Home Shield back and I challenge that first fee I paid for the Freon because that didn't resolve the issue. It was only a temporary fix. And when they actually came back to change the evaporator coil, American Home Shield actually paid for that. But as far as the Southern Air, they had said they were doing what’s called a modification. It was a bit pricey at $700 and that's end of the story.

It took too long to get this issue resolved, and I had to constantly contact them.

Communicating with the representative and customer service was good. I didn't have any problems with that. They set it up and Elite Appliances called me, and the guy came out. It went like clockwork. I love American Home Shield it so far, but It's just like any other insurance. Everything costs.

The second technician came out and said, “Oh yeah, compressor.” He ordered a compressor and the other parts needed to install it. All the parts showed up and he installed them. Then the temperature started rising like a rocket. Almost immediately, my refrigerator shot up to 60 degrees.

So, I called and called, and they told me the earliest appointment was on the 13th, and they couldn’t come any sooner. I said, that’s in four days and I had no food. They said there was nothing they could do. I huffed and puffed, and finally said okay.

The third Sears technician came out. I’m 73 years old, and I don’t think I’ve ever seen such insolence from a supposed professional in my life. He walked in, looked at the refrigerator for about three minutes and said, “Yeah, you don’t need those parts. No, no.”

At first, he was just going to walk out the door. I asked him, since he was already there, why he didn’t fix whatever he thought was wrong with the refrigerator if he didn’t think it was the compressor. He said there was a bad relay in the freezer that wasn’t allowing it to defrost.

I said, “Okay. So, fix it.” He goes, “Well, I can’t.” I told him that if he wasn’t going to fix the compressor, then he needed to fix whatever issue he believed was causing the problem. He was already there, and I expected him to do the job.

I started explaining everything we had already been through with this refrigerator, and he cut me off, saying, “I don’t do customer service. That’s not my bag. I’m not doing this, and I’m walking out.” And with that, he stormed right out the door. I put in a major complaint to Sears.

Then American Home Shield suddenly told me they couldn’t send another technician because I still had the parts from the previous tech. I explained that the parts were just sitting on my floor, and that I didn’t want to send them back because my compressor was still going bad. They said they couldn’t do anything for me until the parts were returned. It’s been a mess.

The part for the freezer, the one the technician said was bad, was supposed to be ordered after he defrosted it. But now they won’t order it, and I have no idea why. So, the freezer is going to fail and defrost again. Nothing is getting done because of the arrogance of these guys.

I told American Home Shield I’d already had three Sears technicians and none of them did anything for me. So, they assigned another company, Agent Appliance, but then the warranty backed out of that. They aren’t coming now. I have no idea what’s happening at this point. They want me to send back the parts that are still sitting on my kitchen floor and then pay another $125.

The warranty’s customer service is hard to deal with because none of them speak English clearly. It’s very difficult to understand them. At the end of each call, their survey asks you to rate the call and how well you could understand the representative. I don’t give them a good rating on that because most of the time, I can’t understand them at all.

I got the coverage because I think it’s important to have our appliances protected. None of my appliances were new, so I felt it was necessary. It was $30 a month, which I thought was very reasonable. But now, they’ve raised our premium to $50 for the last three months because we had a claim.

I feel like American Home Shield isn’t standing behind their part of the agreement on this refrigerator claim. Fix or replace, that’s what they advertise and brag about. But I can’t get my refrigerator fixed, and I’m very upset about it.

I believe American Home Shield is worth the amount that we pay for it. I have it since 2022 and I’m satisfied with it.

They checked and all the levels seemed to be holding so they declared it fixed. Then I asked if they can reinstall the water filter and they did. They said it was fixed. Before they left, I told them it was still leaking. So they ordered a part for the water filter. The next day, which was a Saturday, the fridge was no longer cooling. So on Monday, I called and said they needed to come back. The gal who answered the phone at Accord Appliance hung up on me at least five times. When I finally did get her to stay on the phone, she was very rude. She said she would call me back.

Two days later, I still had to call again. She said that her manager wouldn’t send anybody until the part came. So that’s gonna be three weeks. She said that I could go ahead and email the manager. I asked her to have him call me but he never did. I emailed, no response. I called American Home Shield and they would not assign a new company because there had been a part ordered and they would not order the company to come back out until the part came. So I got a new fridge.

I’ve been with American Home Shield for probably 10 years, and the home warranty is worth it. You don’t have to spend full price to fix or replace your appliances if they break down.

The most recent claim was for a pool heater. I called the warranty company because I specifically did not want the vendor they tried to send me in the past, as far back as 2016. He really wasn’t qualified to work on pools. He came from an HVAC company.

In 2022, they tried sending him again, and I pointed out that he wasn’t licensed to do plumbing. This year, American Home Shield tried sending him yet again, even though I called specifically to make sure they wouldn’t. I eventually got in touch with an executive customer service person, and they approved an out-of-network vendor. In the end, they covered what they were supposed to cover for the pool heater.

I asked if, instead of replacing parts again and going another two weeks without a fridge for the third time, could I just replace the whole thing? That was the question I asked American Home Shield. They said, “Oh, yeah. Reliable Appliances will deal with it.” And the technicians were great. They got it done in a timely manner.

So, I called AHS again, and they sent another technician out. He came out, and he said that the bottom half of the coils was freezing, but the top half was not frosting over. So, they said they’ve got to send a tech out to come and test and see if it needs Freon. So, that tech came out last week, Saturday, a week ago, and he told me that it’s not a Freon issue. It’s a problem with the controller.

And then, he also had to get a part for my water dispenser. So, right now, I’m just waiting for them. They ordered my parts, supposedly, because I got a text from them on Saturday saying they ordered my parts. And once they get my parts, they’re gonna call me to reschedule for them to come back out a fourth time.

I’ve been with AHS for 20+ years, and my experience with them was fine. The monthly price is not bad. I just hate that they went up on the deductible.

Somebody showed up, they had shared something that said they were from LT Appliance. They're a veteran. I was expecting them because the appointment had been set up. It was pretty good. There were two of them. When one of them looked at my dryer, he said the door was shutting really hard because the lint trap wasn't in there right. When they came back the second time with the parts for the dryer, I told them that's not right, so he managed to fix it a little bit better than it was.

They gave me a brand new washer, so the washer is fine. The dryer isn't drying as well as it should, and the door is still hard to shut, but other than that, they seem fine.

When I first got it, it was HSA. It came with my house, and it's been 18 years. Every year, my husband and I see what we've used it for and whether we should keep paying for it or not.

I feel the cost could be improved. What I like most is that I only have to pay a co-pay if something major goes down.

Also, my refrigerator is leaking Freon again but since the repairman was out, he said it was within spec. I got a thermal gun because I don’t trust that refrigerator. I have a log of what the temperature is and I usually write it down every couple days. When the techs looked at it, they had one of those thermal guns and it read 10 degrees lower than what my thermal guns said. It was steady at 40 degrees and now crept up to 42. That’s when food starts going bad. They also said that Freon doesn’t have an odor, but the refrigerator was spitting out an odor of like stinky socks. I’ll have to call again and say there’s something wrong with the refrigerator.

Other than that, I like the proactive free HVAC check-out. The tech found a capacitor that was bad so he changed that out.

At one point, I had gone downstairs ‘cause I didn’t want to be up there I’m standing over him. He came down in the kitchen and he was telling me something about the part of the flap that had come off and was down in the toilet bowl. He took care of that and he even put a new handle on my toilet.

I’ve had AHS for years. When I call, they answer my request and send out the technicians quickly. The only problem I have with them is when I’m gonna get something replaced, it’s always like a stipulation.

Right now, I have two heating and two air units. They are very outdated and costly. In the winter, my gas and electric bill is $1600 a month. The heating pump is so old and it’s draining all the electric. I looked at my contract and it says that I’m supposed to get a heating and a central air up to $15,000 per unit. So I’m thinking I’m set. But when the techs come out and turn it on, it still works and AHS tells me I can’t get a new one. But the thing is, they don’t even carry the parts and it’s a money guzzler.

Last year, a company came out for the air and told me that they could not replace the refrigerant and that it would be the last year they could do it. The system is too old and it won’t be able to take the new stuff that they have now. This is what pisses me off. They know I can’t get no good use of these systems. It’s true it might cut on but it’s sucking me dry and it’s not efficient.

And it’s a little pricey. They automatically take $100 and they increase the fees when I call. But if I didn’t have it and I had to get these professionals in here, I know it would cost more. I don’t have service every month but I’m paying monthly and then when I need the service, I’m paying a second price.

About a week after that, it started acting up again. The same problem returned, so I notified American Home Shield via the website. They sent him back out. Once again, he was late. He explained that the sensors weren't defective. The door faced west so the sun was shining right on the doors. The laser emitted from those sensors was not that strong, so the intense sunlight could sometimes interfere with the ability to read the laser. The sensor thinks that there is something blocking the door, preventing it from closing. His solution was to reverse the position of the right and left sensors, and it resolved the issue. Occasionally, it still acts up, but not nearly as bad as it was. The sun has to be in a specific position at a certain time of the day that we need to close the door. My only concern is if we are not at home and the door doesn’t get closed. That has happened twice, but it's 99% better than what it was.

Whenever I have a claim, I usually log into the website and then initiate a service request that way. But the website could be improved. There are some categories that aren't included when I try to initiate a service request. Also not everything that's covered is clickable, so I have to find the closest thing to the problem, and then provide some clarity later on. But overall, it has worked very well for what I needed it to do. There has been a price increase, but the greatest benefit is having just one number to call for a multitude of problems that could arise. Since I travel a lot, my family has become acclimated to the process now. That, to me, is a convenience that makes it worthwhile.

I have recommended them. Overall, they have provided the service professionally and good solutions when problems arose. There have been a few minor hiccups, but to their credit, when issues are identified, they're willing to correct them and do what they can to achieve my satisfaction.

But one thing is that I know that reps are trying to learn English and I know they’re rated on a survey afterwards. I get that but their job is to take the message. They have this long spiel and they say totally unnecessary stuff which I don’t understand. They’re from a different country, which I don’t mind, but oftentimes, I have to ask to speak to an American representative.

When my furnace went out, I couldn’t understand what the rep was saying. Then finally, I got somebody else on the phone. The other problem is they sit at a desk and there’s probably 10 people at the desk. Sometimes, they don’t mute the desk so all I hear is phone calls and talking. It’s not very personal.

When I first got American Home Shield, nobody explained what I had and didn’t have. It can be very intense and confusing. They send out books that tell you what I have and don’t have but I’m not always a good reader. Also, the price has gotten expensive. They raised it to 77 and the service call is 125. It went from 75 to 100 and that seems like a reasonable price for somebody to come for five minutes to look at what was wrong. If it was longer, I would totally understand, but they just come and then leave.

I’ve had American Home Shield for 10 years. I’m a single woman and I’m on Social Security. For me, I know that I have somebody there who can send somebody to fix issues and be responsible. That’s worth a whole lot. I also made my daughter get it when she bought her house. She has babies and she wouldn’t know where to go to get a refrigerator fixed.

Then, there was dripping coming out of the ceiling outside of my courtyard. So, I called them back, and they came back and fixed it again. Apparently, they reversed the second valve, but none of it was a good experience.

As realtor, I tell all of my buyers to ask for home warranty coverage. And so, my seller gave it to me. That was how I got American Home Shield. But, I will not be recommending the warranty because it didn’t really cover anything. And I had to pay $2000 out of my pocket. I have had other issues with this house that I did not even bother going through the warranty because I think it is useless.

The guy said he would have to go back to AHS in order to get an authorization for him to do anything. He went away, and I ended up calling AHS.I got this woman who I couldn’t understand. She could not tell me anything. Based on what she saw on the record, she said she was going to contact the technician.

But she was clear about AHS would not cover it, and that there was a $300 or $400 estimate associated with it in order to do some investigation or some troubleshooting. It was like spending money to investigate the root cause. I did not understand the logic there because the technician was out. He saw what the problem was and told me, so why would I end up having to pay this $300 or $400? She could not explain it.

I contacted the technician’s company and I spoke to another woman who pulled up whatever was the record associated with the visit. And she couldn’t explain what the technician did and what the $300 or $400 estimate was. And so, she was going to contact the technician to get a more detailed explanation. And she had promised to call me back but she never called me.

I let a couple of days go by. And then I ended up shopping around for an HVAC company locally to come out and do an inspection, tell me what my issues were, and try to work to repair them. And so, I had a couple companies come out. And they took a look at the system. They told me that that system was a real hack job. And a lot of terminations, electrical wiring and so forth were done improperly.

The drain system was installed improperly. My understanding is it was supposed to be elevated in order to let gravity take the condensation of water coming out of the unit out to its draining destination. And so, the way that mine was configured was parallel. And then they made reference to --and both of these companies made the same reference-- that the ducting was a spider system layout but it was done poorly. And so, their recommendation was to work on replacing the entire HVAC system.

When I purchased this home I was told that the ACAC system was gas-operated. And to my discovery, it was not. It’s an electrical system. And so, again, given the vintage on the air conditioning side of things, the system is designed to use R22 refrigerant, which is already obsolete. And so, it will be very costly if I could find any R22 refrigerant to recharge the AC system.

So, all in all, I asked both companies to give me an estimate for the replacement so that I can make an informed decision. And so, I did make a decision and I recently replaced the entire system. This is my first experience with AHS where I don’t know what to say because in my previous home in Greensboro, North Carolina, I never had a problem with AHS. They send people out to do inspections, get the systems winterized or to get systems ready for the summer. I have never had any problem with them until I moved here, and the lack of communication was ridiculous.

The difference between AHS in North Carolina and here is night and day. When someone says they would call back, I would expect that person to call me back. But neither company called me back. I was not very happy. The customer service is lacking. I got nothing from AHS, and I got nothing from the company that they sent out. I would not recommend them or even AHS despite the fact that I paid to them for 12 months.

I’ve had AHS for almost six years now. I usually just put in the claim on the website and they're pretty timely with their response. This last one was a little delayed because of demand, but it was still well done. They communicated with me all the time on my phone like I wanted them to and they were pretty good.

I’ve been with hem for over a year. I worked with them before and then I left, but went back. I’d probably recommend them too, because they do good sometimes. Its not them. It's the people that they send out.

I'm specific on who they give me as vendors because American Home Shield has some vendors that are not good and some vendors that are amazing. Through trial and error, I have weeded out the bad ones. Ever since I have done that, my experience has been great.

I had a plumbing issue in the upstairs bathroom, and DNA Plumbing came out. The first time the tech came, there was still a leak in the bathroom. So, he came back out, and he said he had corrected the leak. And I haven’t experienced any leakage since then, but that was only Friday.

I kept doing my research, and I kept looking and American Home Shield always came up in the top five as being a good home warranty company. I filled out a little something online and they called 15 seconds later. They ended up reaching out to me and the lady assured me.

She called and I went over my experience of how horrible it was. She reassured me that things have changed. They have changed different providers and the people they send out. She was thorough and she had me sold.

The salesperson explained everything. And so far, everything that she told me was being offered. I read the stuff when it finally came to me and it was accurate. I called in for the service. I didn't expect to hear from anybody until probably Monday because I think I called it in Friday morning. The guy called me Friday afternoon. So, I'm assuming he was going to come out Tuesday or Wednesday. But he said he will come out the next day. He got it all taken care of. I paid my service fee and the box, which was not covered. It was around $385. But the unit is working very well.

It's when you know what you are going to have to face that you can live with, but when you're being told one thing, and then when they say, ''Well, you've got to come out of your pocket $4000 or $5000,'' and you're like, ''What? You told me that all I would ever have to pay is the service fee.''

One time, I called because the HVAC unit upstairs had a problem. It had a leak in it. The company sent a technician, and he explained it. We didn’t have to pay. The problem was that they wanted us to put out between $900 and $1200 just for Freon. That didn't happen that time.

Now it's filled up. The company that came out to fix it was absolutely wonderful. He came out and he explained how it works, how much AHS will cover and that they will not charge the additional fees. This is the only house I ever bought in my life. So, I don’t know what companies cover.

In May of 2021 we had to call in for the upstairs AC unit but they worked on the downstairs unit where I had to pay $600 for them to do the cleaning. It was god-awful. And then they had to send the air conditioner guy. He was absolutely wonderful. But the problem was the electrical switch because a couple of days later, it stopped working. So, I called them and they were really great. I didn't have to pay for anything because it was still under the very first service call with the air conditioner. So, it was good.

When their salespeople talk to you, they're speaking perfect English. It's when you call back in to get help that things become a little bit lost in translation. When I got them in the beginning of September 2008, everything was great. And then about six years afterwards, it all went bad. They didn't understand what I was saying. They were going over their cue card on how to reply to me. They were very apologetic, but did not understand what I was trying to communicate to them. But I feel these past couple of times, they understood what I was talking about.

This last guy took the time to walk me through what was going on. We have the air conditioner with the free check that they offer. He told us our equipment was great and we shouldn't have any issues, but he really took the time to explain it.

I had another plumber confirm that his evaluation was totally inaccurate. American Home Shield gave a second opinion from a different plumber who came up with an entirely different diagnosis.

I fault American Home Shield for allowing a vendor like that to come out in the first instance. And that vendor said that the guy does a lot of work for American Home Shield and that they pressure him to find reasons to deny coverage, all of which I got on video. And I'm inclined to publicize.

Additionally, the second guy who came out came up with a different diagnosis. American Home Shield failed and refused to turn over either diagnosis in writing. I called and spoke with the phone representative who said they received the diagnosis. They read portions of it to me and said they would get it to me within three business days. I never received any written diagnosis. So I ended up having to file a complaint with the Department of Insurance.

And following that, they denied coverage due to the diagnosis of both plumbers, which they both refused to share with me. And then after I complained to the government, they then offered me some paltry sum. So, I’m not pleased with the experience. I canceled the policy going forward. I had been with them for many years and when I needed them, they weren't there.

My interaction with the contractors was fine. They were reaching out to me via text message to confirm. I sent a photo of what the ceiling looked like. They told me the time. And then it was quick and easy. Once they came on an early Saturday morning, it was probably done in 10 or 15 minutes. They did not paint anything. They just literally did the drywall and the mudding over it, and that was it.

We’ve used American Home Shield a few times. There’s always some hiccups, but overall, it’s been good. We’ve gotten good use out of it, so it’s been fine. They were also timely. So, we’re happy with the coverage. And  I love that they do the virtual visit now, which is great. However, I spent a lot of time doing that. We did some diagnosing via a FaceTime call, but none of the notes and none of the video got to the third-party company they sent out to my house. So, then I had to go through the whole thing again with someone in person.

So, they had this great technology, but there was a gap. We thought it was gonna be awesome, but then I kept calling that third-party company and American Home Shield, and no one ever fixed the issue to get them the video and all the notes. So, it was like the third-party company went into our house blind to what the issue was when they could have had all this great information.

I’ve had American Home Shield for years. I’ve always given them props. So, not a problem.

I’ve been with American Home Shield for several years, and I don’t particularly care for their vendors. They have a good program and they cover a lot, but I think they use vendors that are below par. Their customer service is good, though, and their online service works out okay.

Heros Plumbing was awesome. They were fast, and they were really good. My husband was out there with them. I believe they had to replace a pipe. Everything seems to be working fine now.

The price of the warranty has really gone up, just like everything else. I’m not sure how long I can keep it. That’s an issue for everybody, I guess. I’ve been with them for seven years, and when I started, it was only $40 a month.

I’m up to $160 a month now, which is way too much. I was going to cancel it, but I just haven’t had a chance to shop around yet. I’ve recommended the warranty to my friends and told them they’ve been very good so far. Whenever I’ve needed them, they’ve been great about fixing the problem or replacing the item.

We have Home Shield before on my previous house. But once we moved to the new house, I never gotten the service from them. But now that we’ve been more than 15 years in the house, that’s why I went with Home Shield. I am very satisfied with them and they’re worth the investment. Otherwise, it’s gonna be more costly if you have major issue with appliances or anything that’s covered by Home Shield.

I've had about eight contractors out over the last two years and two of them are no longer allowed in my home because of the way that they either treated me or my elderly mother. For example, the air conditioner service company told my mom that we would never have a working air conditioner until we got rid of our dogs. That's just the way that they talked to her.

I had a service technician assigned in February who came around once, ordered the wrong parts, and then ghosted me for five months. I would call American Home Shield and they would get ahold of him, and then he would promise to come out but then wouldn't show, and then I'd start the whole cycle again. Finally, the third time he no-showed me, they gave me a new professional to come out, ordered the correct parts and got everything fixed. It's worth the money if you're willing to put the work in yourself staying on top of them.

I had one bad experience. I don't know if it really had anything to do with Home Shield, but it definitely had to do with the technician that came out. A year or so ago, I did the air conditioning maintenance, and the guy came out and looked at it, said he checked a couple of things and then left. The next day, it broke down. And so, it didn't seem like he was really doing his job, maybe just going out there to get paid.

The initial appointment was April 11th and we were told the part should arrive by the next week. By April 22nd, we hadn’t received anything and hadn’t heard from them. I tried calling that company for a couple of days and couldn’t get a response. When I contacted American Home Shield, they looked at the notes and told us the appointment had been canceled and the part had not even been ordered. They then rerouted the claim and sent AA Dependable Appliance Services.

Jesse from AA came out, re-diagnosed the issue, and confirmed it needed the same part. This time, the part was ordered and actually arrived. Within about three days, they were back out and had it fixed by the end of the week. Since then, the dishwasher has been working great.

We’ve been with American Home Shield for 15 years in our previous home. We just moved into a new home a year ago and had to start a new policy. We stayed with them because we were comfortable with the service we’d received over the years. What I like most is the peace of mind. You never know when something is going to break down. You’re basically paying into the coverage instead of having to replace things and take a big hit at one time. Even though you sometimes have to go through certain steps and protocols before something is replaced, in our experience, we’ve ultimately gotten what we needed. There were a couple of small differences compared to our old policy, like roofing coverage, but nothing that would make us change companies. The deductible did go up, but the monthly amount is a little less, so it balances out. We’ve had pretty much excellent service and it’s been very helpful when we’ve needed it.

AZA Repair Inc. came out. The interaction was fine, but it did feel a little suspicious. The technician was saying there were things wrong that weren’t covered and that it would cost around $1,000 to fix. However, he didn’t end up doing the things he said we needed to do. And somehow, it was working when he left. It seems like he wanted us to spend more money with them outside of the deductible.

That said, I do think American Home Shield is good for peace of mind. I even recommended it to my mom, and she got it. The only negative is that the deductible and premium keep getting more expensive every year. You start wondering if you’d be better off just saving the money yourself and paying for repairs when they come up.

They’re still waiting on parts, so nothing is performing yet. I’ve been waiting a month and a half so far. This is the first time I’ve had to wait long. They usually take care of you fast. But I can't complain yet. I’ll see how I feel once the job is completed.

Typically, I go online or through my app to submit claims. I did have one recently for my washing machine, where I couldn't find a washing machine on the app. Out of all the appliances covered, I could not find a washing machine. So I physically called into the customer service number for that.

What I like most about American Home Shield is that it seems, at least for me, everything that you could possibly have inside your home is covered. I like how fast I get a call back. Typically, it's within a 24-hour period because they've got to get with the contractors or the repair facility people, but timeliness is very good as well. So I guess those are the two highest points I could point out.

It's covering everything that I have. We even had our dryer go out, but in lieu of fixing it, they offered us a payout or buyout. I feel like we were comparably given a buyout for what we had to go buy something different.

The limited interactions I've had with customer service have been pleasant. Once I put in the service request, and once it gets done, pretty much everything else. I don't remember ever getting a phone call after because nothing ever really went wrong or wasn't fixed.

As far as the price, 24 years ago it started out reasonable, and every year it's gone up. I have no idea what the other companies charge. I looked into it, but we've always had them and didn't want to start all over with somebody.

I've been protected since April 18th. I knew I wanted to get a home warranty because I knew I would be pretty tapped out after purchasing the home, and I wanted to make sure I could handle anything that came up with a minimum upfront cost within the first year. I actually Googled best home warranty companies, and after reading several articles, decided that AHS was the best pick. As far as contractors, it's just been one. They were fine. The unit wouldn't come on, so they weren't there for very long, but they seemed competent enough. They're really easy to use so far, really responsive, and have a good reputation from what I've been able to find.