American Home Shield Reviews

On the other hand, my second interaction with the company was much more positive. They provided excellent service, with a technician successfully addressing my issue within a day. It's clear that their technical service side operates efficiently once everything is in order.

Overall, I have been with American Home Shield for many years and their consistent service continues to meet my expectations.

Recently, I had a company named Fletcher Heater and Air visit my home for a routine check-up on my air conditioning units. Although no repairs were needed, Fletcher provided excellent service. American Home Shield's warranty has consistently demonstrated its value, making it a reliable choice for home warranty services. I wholeheartedly recommend their services.

The experience from there was seamless. My wife noted how the technician from In Control Plumbing was punctual, courteous, and efficient. He replaced the heating element in about 15 minutes, and since then, everything's been working perfectly.

We've been with American Home Shield for about a year now, and we appreciate the ease of having recommendations and third-party vendors set up, saving us the hassle of searching. It's a service I find very convenient and would recommend to friends and family.

Their customer service has been great, leading to a positive overall experience. While I'm not deeply familiar with the coverage details, the pricing seems reasonable for the peace of mind it provides. The ease of using their online tools is another big plus. I truly value the efficiency and convenience American Home Shield offers.

The customer service experience when contacting American Home Shield by phone was quite commendable. They were attentive and efficient, ensuring all my concerns were addressed quickly, typically within 24 to 48 hours. If someone were to ask me about my experience, I would without hesitation recommend American Home Shield for their reliable service and competent contractor network.

Overall, I'm pleased with their services and would confidently rate them highly based on my positive experiences with both their customer support and the professionals they coordinate with.

I reside in Florida, where prolonged lack of air conditioning poses a serious health risk. My home has reached unsafe temperatures (up to 86°F), and my child has suffered nosebleeds due to the heat. Multiple attempts to resolve the issue through AHS customer service, including escalated calls, were met with dismissive and unhelpful responses.

I now have to pay $3,500 for a full system upgrade—an offer I view as coercive and inconsistent with the company's advertised commitment to customer care and good faith service. Although AHS has acknowledged its inability to obtain the necessary part, I am being unreasonably expected to do so, in direct contradiction to the obligations implied under the service agreement.

My experience with them has been mixed. When the plumber had to make repairs, they cut a hole in my wall to access the pipes, but the repair left my wall looking less than acceptable. For emergency fixes like leaky pipes, it took a painfully long 45 days to get someone to address the issue, which led to potential additional problems like mold.

While the service representatives seem eager and willing to assist, there feels like a disconnect between their assurances and the actual delivery. Their empathy suggests that they want to help, but there seems to be restrictions on what they can really achieve. On paper, the coverage looks comprehensive, but in practice, there's often a disparity between what's promised and what's delivered.

I have found that I end up paying out of pocket more than what my annual fees cover; for instance, I faced an $8,000 expense for an AC unit. The whole episode left me feeling as if I'd been nudged into approving an upgrade rather than just a repair, which was not communicated clearly to me.

I think services like American Home Shield can be useful due to the high cost of unexpected home maintenance issues. However, I would advise potential users to carefully weigh the benefits against the cost and read the fine print thoroughly. Had I handled some of these issues directly, the resolution could have been faster and less costly. My current plan just renewed, but I'm planning to cancel since the benefits haven’t quite aligned with the expenses and hassle involved.

In short, if asked by someone whether to consider American Home Shield, I'd say it's worth having some form of protection, but weigh your options carefully.

After deciding not to renew my warranty, given my appliances were fairly new, I tried canceling with the company online. To my frustration, the process of canceling the warranty turned out to be daunting, involving about 42 minutes on chat and calls. It felt like I was being pressured at every step not to cancel, which was incredibly aggravating. Having to deal with such tactics while already dissatisfied with the service pushed me away from wanting any further transactions with American Home Shield.

The experience left me upset and looking up their reputation online only to find others may have felt similarly, as seen in their ratings.

Having been with American Home Shield for four years, I've mostly had positive experiences, except for an incident with an electrician early on. Despite that one hiccup, all other services have been great, and the vendors they've sent are generally professional and competent. Based on my overall experience, I'd give them a solid 4 out of 5.

Throughout this process, I didn't experience any attempts to influence my feedback with gift cards or free services, which reassured me about the integrity of the interactions. As for the company itself, I appreciate how straightforward it is to book appointments online and their reliable 800 number. I typically hear back within 24 hours of making a service request, which I find very efficient. Their relationship with contractors seems solid, ensuring smooth and effective service delivery.

In conclusion, my overall impression of American Home Shield is positive, mainly due to their quick response times and professional service. Their flexibility in handling claims either online or over the phone adds to their appeal. While they occasionally need multiple visits to complete repairs due to not carrying all parts, they manage expectations well. I would rate American Home Shield a solid 4.5 out of 5.

Reaching out to American Home Shield was straightforward. We usually make a call to submit our claims, and getting through to a person has never been an issue. In fact, this is arguably the best warranty company we've ever dealt with. They're prompt in answering and seem genuinely committed to resolving problems without skirting around them.

Based on our experience with their customer service, I'd confidently give them a top rating. The problem was resolved efficiently, which made the whole process hassle-free. While I can't comment much on the price since it was covered by our agent when we purchased the house, I've found the service worth its reputation. We had a previous warranty service in Tahoe, and it was nothing compared to American Home Shield—they truly stand out for their service quality.

Moreover, their website and online tooling are user-friendly, with a rating from me of a solid 4. Looking at coverage, while I don't have expenditures to gripe about, I'd say I'm generally satisfied.

In all, American Home Shield is a company I view as reliable, especially compared to previous experiences. It's the only warranty service I find genuinely valuable and worthwhile recommending to anyone needing such a service.

As a business owner in the appliance sector, I noticed inefficiencies with the handling of my past claim on an air conditioner. During the peak of summer, my air conditioning unit broke down. Despite the urgency, the process was lengthy since American Home Shield transferred responsibility to a vendor and then distanced themselves from any updates. Complicating matters, when problems arose, resolving them seemed impossible due to procedural rigidity.

Sincerely, it's the elevated costs bothering me the most. They keep hiking up the prices, which I don’t think align with the level of service provided. I’d advise any friend considering this service to explore other options. Furthermore, it's baffling that the plan didn’t cover all I anticipated, like paying extra for Freon out of pocket—costs that stack up over time.

Overall, while American Home Shield has certain coverage strengths when you’re willing to dig deeper into your pockets, their overall service has been disappointing for what you pay.

Sears was dispatched as the contractor, and my experience with them was very professional. My washing machine is now working fine. If I were to rate the service, I'd give them a 4 out of 5.

I’ve been with American Home Shield since 2013, as the first year of the service came with my home purchase and I continued thereafter. I appreciate their responsiveness in getting contractors to address issues. However, I've faced dissatisfaction, notably with a pool heater claim they refused to cover, attributing it to "abandonment," which I don't understand. That experience was quite frustrating, considering the unit's cost.

For customer service, I'd rate it a 3 due to this issue. The coverage feels like a 4 — they generally cover what you pay for, though not perfectly. Pricing also gets a 4, and the online tools work pretty well.

To summarize, I'm somewhat satisfied overall but very discontent with how a specific claim was handled.

Finally, while I was on vacation, they informed me the order was approved and the pump would be installed soon. It's important to note that due to updated laws requiring variable speed pumps for energy efficiency, this meant additional costs for me. Overall, while I've generally had positive interactions with American Home Shield in the past, this situation highlighted a significant breakdown in communication and process. If there was an escalation process for stalled cases like mine, it would certainly have alleviated much of the unnecessary stress.

Moreover, on another occasion, we faced an issue with appliances, specifically with our washer and leaking refrigerator, leading to damage in our basement. For the washer problem, it took several attempts to resolve, meaning the damage was unexpected yet substantial before the actual repair was attempted. Setting appointments with American Home Shield was another task. I had to manage everything via phone, but it wasn't easy due to language barriers, which added to the complication. Overall, my experience with American Home Shield has left me dissatisfied.

Despite being a customer for over 20 years, the service I've received recently has been below expectations. The technicians sent by American Home Shield were neither qualified nor effective. They took a long time to order a part that I could've easily obtained myself, and their communication has been poor. Not only is my dishwasher still malfunctioning, but a promised refrigerator repair was also unsuccessful.

Repeated visits have led to more damage and inconsistency, with one technician not speaking much English, compounding the frustration. At this point, I feel like they are doing the minimum, pushing me to give up rather than providing the service I've been paying for. I’m now considering switching to another provider if the situation doesn't improve soon. Such an outcome is shockingly disappointing given my long-standing business with them.

This was actually the second time South Plaster came to my house, the first being a couple of years ago for my AC, and both times they did a fantastic job. However, while I find some contractors like South Plaster to be excellent, there are others used by American Home Shield that I believe don't meet the mark and should be replaced.

Overall, I appreciate having American Home Shield because they provide coverage for things that would otherwise be costly. For instance, my deductible went up from $75 to $100, but I think it's worth it considering that services like Freon refills on an old AC system can exceed the deductible cost. While I have some criticism about certain areas of coverage, I find the service mostly reliable, and I'll likely hesitate less to book through them compared to independent searches for contractors. For price and coverage, I'd rate American Home Shield around a 3 out of 5 for a balance between service efficiency and the potential for improvement in contractor selection and coverage specifics.

The garage door often fails to open, posing an inconvenience for us since both my husband and I work full-time and can't always accommodate their weekday service calls. The contractor’s solution feels temporary, as the issue recurs almost immediately after they leave. This ongoing ordeal is frustrating, and I believe American Home Shield should consider contracting with multiple service providers instead of relying solely on 495 Garage.

Aside from this, my interactions with American Home Shield have generally been satisfactory, and I’ve even recommended them to friends. However, this specific problem has dampened my overall experience. If no effective solution is provided soon, I might have to explore repairing the garage door myself or seek another repair service, which feels unnecessary given that I pay for these services through my American Home Shield agreement.

Connecting with American Home Shield generally starts with a call and then transitions to a vendor assignment. The contractor's feedback reaches me via text or call. While their contract quality is inconsistent, I’m sometimes satisfied with the swift solutions. Yet, other instances leave me second-guessing the transparency and whether their contractor's assessments are entirely factual.

Rating American Home Shield is challenging. From the decade-long partnership, The services' ups and downs often make me ponder the overall value. Particularly around coverage clarity; it's murky, making unaware expenses surface unexpectedly amidst repair processes.

As a realtor, I still recommend American Home Shield, cautioning newbies about the inconsistency. They should note the reality of potentially capped coverages versus actual repairs needed. I appreciate their online system's smooth operation, awarding it a higher appreciation level for its usability compared to overall service reliability.

Another challenging issue was with an old microwave oven. Their service team had to visit five times before the problem was finally resolved. It seemed inefficient, as the repair probably cost more than the microwave itself. However, on a more positive note, most of the contractors sent by American Home Shield were helpful and competent. It was really just my microwave saga that left me unimpressed.

Overall, while some aspects of their service are commendable, like the professionalism of most service people, the administrative breakdowns detracted from the overall experience. I ended up rating them about a 4 out of 5, with room for improvement in communication and service efficiency.

The request was set up online using their website, not an app, and everything functioned adequately in terms of timing. While I can't recall precisely how long the entire process took, it was certainly handled in a timely manner.

I've been with American Home Shield for about one and a half to two years. Should a friend ask for my opinion, I'd say the service is satisfactory. However, I realized later that there are terms, particularly the distinction that the offer only covered a single AC unit and not both in my two-story home. This lack of transparency led to an unexpected additional cost when I decided to cover both units.

While I'm generally okay with their service, the customer service did encounter a hiccup with a prior issue, making it a bit more challenging than expected. This slightly lowers my rating of their overall customer service. Price-wise, I find it worth it for what it's supposed to offer.

However, I must commend the ease of use of the online service—swift and user-friendly. To sum up my experience: a service that's mostly solid with a few areas for transparency improvement.

I've had an American Home Shield plan since purchasing my condo last year and have only had to use the service once. Based on this experience, I feel confident in their selection of contractors and vendors. Their team provided such exceptional service that I've recommended them to others. I'm even considering using their services for a future upgrade to my toilets. All in all, I'm quite satisfied with American Home Shield's service and wouldn't hesitate to recommend them to others.

I've found that the service heavily varies depending on the area you live in. For example, I've been awaiting an air conditioning fix since January, which exemplifies American Home Shield's communication breakdowns and vendor quality issues. The vendors are either inexperienced or unresponsive, which prolongs the repair process considerably. Despite this, they've replaced appliances over the years, and their handling of irreparable items, often reimbursing through gift cards or monetary compensation, suggests some reliability, even if I rate them around a '3'.

Their expectation-setting with the fine print often feels deceptive, especially regarding additional charges such as access fees and the ever-increasing price of Freon that doesn't match the market rate. Website functionality, however, is a bright spot with few issues, earning about a ‘5’ in my books.

Although there's no perfect home warranty service according to my experience with several brands, American Home Shield still holds potential due to the scope of their coverage. Its reliability highly depends on breaking down their service terms: knowing what's covered and wrestling with persistent inefficiencies. Currently, my level of satisfaction is frustrated given recent developments. Frankly, changes occur, but unless there's a significant overhaul in customer communication quality and vendor accountability, doubts remain. There's neither a perfect system nor flawless coverage mind you – as competition out there holds its own almost similarly frustrating processes – thus, a marginal degree of acceptance persists under their umbrella."

While I initially faced some issues with another company's vendor sent by American Home Shield, they responded swiftly to my request to switch. This adaptability in meeting my needs was impressive and made me feel valued as a customer.

I have been with American Home Shield for a while now, I briefly switched but returned as I wasn't satisfied elsewhere. Now, I'm using them for two properties, and I remain very pleased with their services.

Overall, American Home Shield has delivered stellar service, and their willingness to quickly address any issues ensures my satisfaction.

Each time I reached out, I was faced with challenges to get through to a live representative. Even when someone came to diagnose the issue, it turned out that they couldn't fix it initially. Eventually, the repair took a significant amount of time and required finding the right company to address the malfunction. To top it off, this ordeal resulted in numerous trips to the laundromat, forming part of an unpleasant experience.

Notably, when it came to my air conditioner, the service was far from satisfactory. The technician pointed out, but did not address a pinhole leak, resulting in yet another underwhelming service experience. I ended up with the need for frequent Freon refills, which compounded my disappointment with American Home Shield. Each service call translated into unexpected extra expenses, beyond the standard charge.

Reflecting on my dealings, customer service interactions were minimal and usually ineffective, with most calls resulting in shuffled details and unresolved repetitions. Over the course of the policy, I found that the service fees almost amounted to the price of purchasing a new washer. Despite articulating candid dissatisfaction numerous times, there was little change in the outcome.

Fast approaching 83, I expected directness and reliability, traits I did not experience with American Home Shield. If I were to advise anyone, it would be against signing up. The hope for eventual reliability keeps me around, but substantial improvements remain necessary.

I have mixed feelings about American Home Shield's services. The response was prompt and professional, but it seemed costly just to replace a light bulb considering the monthly fees we pay for the service. I’d rate them around a 3 because while the customer service was great, the value for money wasn’t as good as I expected, especially since I'm careful with my home investments and savings.

Throughout my home ownership, American Home Shield has been there, even when I transitioned homes. I've utilized their coverage mainly for HVAC maintenance, but simplicity was key as one instance with the AC just required a hose-down. For customer service, they are top-notch and I'd give them a full mark because of the efficiency. However, the coverage flexibility would be around a 3 or 4, as many times, tasks seemed trivial.

When it comes to price, I feel it's somewhat hefty in situations where significant replacements aren't needed, leading me to somewhat downplay its necessity. But, American Home Shield is certainly advantageous for someone with a tighter budget or less emergency savings.

For those with older appliances, or seeking a security net, American Home Shield might be a fitting choice. My personal emergency savings and newer appliances, however, lessen its appeal to me. Yet, for someone on a strict budget, it’s like having added assurance.

AHS assured me that a notice had been sent to the contractor, Delta Air Conditioning, and that I'd hear back from them within 24 hours. Though I was anxiously awaiting due to the hot weather, after a follow-up call, the technician indeed got back to me. The problem was quickly identified as a capacitor issue, and thankfully, it was resolved promptly, with the technician arriving on time and fixing everything without needing to enter the house.

Having been with AHS for about 3 or 4 years now, I was initially convinced to try their service after a recommendation from a friend and some relatives. They emphasized the economic benefits of having a service like AHS for home repairs. Knowing I’m a single person, I found it vital to have reliable service – something I hadn’t fully appreciated until this recent incident.

Although I've heard mixed reviews, including some negative experiences from people close to me, my personal experience with AHS has been quite different. I did encounter a delayed response once, during a water outage, yet I managed with the help of a friend’s recommendation.

Overall, I found the customer service with AHS to be fulfilling, rating it a 5 for my interactions so far. The coverage has been reliable too, earning a similar rating from me. While I always believe price could be cheaper, I'd give that aspect a 3 or 4. Utilizing AHS’s online tool was smooth.

Considering all, I would recommend American Home Shield to friends and family with the advice that one’s experiences may vary.

This wasn't an isolated case, as I'd previously experienced the same high caliber of service the previous year. I've primarily interacted with Crispy Air, and they've always been dependable. American Home Shield seems to have upped their game continuously over time by bringing in even more skilled service providers.

As someone seasoned in customer service myself, for over 40 years, I can confidently attest to being taken seriously every time they've sent someone over.

Ultimately, I am completely satisfied with American Home Shield and certainly wouldn't hesitate to recommend them.

I've been using American Home Shield for several years, and although I initially thought it would be a good investment, I have some reservations. A significant issue for me is the unexpected price increases — I wasn't made aware of these changes in advance, and they hiked my bill without prompt notification. This felt off-putting.

Further dissatisfaction stems from their coverage inadequacy, particularly when my AC unit needed replacement. Despite my long-term commitment to them, they offered only $1,200 towards a new AC, which barely puts a dent in the actual cost that can soar upwards of $6,000.

While their service timing and technicians’ professionalism receive high marks, my overall satisfaction with the financial aspect rates poorly. On a personal note, although EJ’s Appliance Repair provided excellent service, the cost structure and communication weaknesses of American Home Shield mean I'd rate their services at just 2 out of 5. If you're single and you're a woman and you don't know how to fix things, then get AHS or get somebody. But to me, they suck.

I've only had American Home Shield for about a year, so I’m basing my view on one experience. The technician was diligent, and while it took multiple visits to fix the issue, I believe it wasn't entirely his fault. He addressed the problem thoroughly once the solution was pinpointed.

The technicians who arrived were courteous and efficient. As it turned out, there was no actual problem with the spigots; it was simply user error. Nevertheless, having the professionals confirm that gave me peace of mind. While the service gave me the confidence of covering unexpected issues, I'd rate my overall experience with the warranty as a 3 out of 5 stars. Having a home warranty in place is reassuring, especially after having dealt with unexpected issues in the past, and I appreciate the coverage even if this issue turned out to be a false alarm.

Throughout our time with them, there have been instances wherein we wanted a particular person or company we've had in the past to come 'cause we know that the problem is gonna be fixed right, but they recommended somebody else.

Despite some of these challenges, American Home Shield's pricing has consistently been a significant benefit for us. We've saved money, such as when we had to get our air conditioner replaced; the cost through American Home Shield was much better than if we had purchased a new one ourselves.

Overall, my experience with American Home Shield has been mostly satisfying, with clear savings and peace of mind over the years.

In the end, I opted to have the line turned off and will have to handle the repair myself in the future. Although fixing it would set me back around $700, at least I now know the cause of the problem. My overall dealings with American Home Shield have been very smooth, as they've always provided assistance without hassles. As such, I'm content with my warranty and see it as dependable. If I've had stuff done, there's never been an issue of nobody coming out.

Overall, I'm satisfied with the service they provided, and I don't have any additional suggestions for improvement at this time.

Despite some initial hiccups in communication, my overall impression of American Home Shield remains positive. I'm content with their service so far.

Eventually, things were sorted, and the filter was replaced efficiently after a lengthy wait. While I do recommend American Home Shield for various reasons, mainly that their services ultimately resolved the problems, the process was wearying. They are accommodating on the phone, and the coverage aspect is satisfactory. However, the endless rounds of calling, repeating details, and waiting weren't ideal. Something that felt missing during my calls was someone actively managing my case until sure resolution.

The technician arrived promptly and was very courteous throughout the visit. He quickly identified the problem and resolved it, ensuring everything was back in working order. Overall, the experience was smooth, and I'm pleased with the outcome.

I've been with American Home Shield for a couple of years now, and I appreciate their service efficiency. Whenever I've had issues, they are quick to respond and resolve the problem. For example, with the refrigerator repair, after paying the service fee, they took care of the rest, and I didn't encounter any further issues.

I'd rate my experience highly and would recommend American Home Shield based on my interactions.

Having been a long-time customer of American Home Shield, I can say that while I can't recall the exact length of my subscription, my experience has generally been positive. In terms of customer service and resolution quality, I would give both aspects a high rating for their ability to address and fix my concerns efficiently.

The cost associated with their service seems reasonable though I would rate it slightly lower compared to my customer service experience, indicating I see room for improvement there.

My overall satisfaction with American Home Shield is high, and I'd feel confident recommending them based on my experiences.

While the customer service interaction was acceptable, it could have been more responsive. The process seemed slightly cumbersome, yet manageable. The coordination involved could improve, especially given the ease that their automated services could potentially offer. Unfortunately, my online service attempt was unsatisfactory, as the system’s interface seemed unreliable leaving me to resolve the scheduling through direct contact.

Ultimately, I found the service worthwhile for the cost. Based on my subjective assessment, I'd rate my overall satisfaction with the service a 5 and a 3 for the pricing aspect.

Having been with American Home Shield for about 20 years and while I do appreciate their promptness and professionalism, I think the claims process could improve. Sometimes, it feels like they try to avoid covering repairs by citing maintenance issues, even when I've met all necessary requirements. Nonetheless, my overall experience with American Home Shield has been positive, and I like them. I would rate my experience a 4 out of 5.

However, there was one issue: the absence of a ceiling box fan meant that it wasn't properly installed to be held in place securely. This oversight was a point of concern. While their services were efficient and the technician was courteous, this small detail affected my overall impression. I’ve also had Better Business Bureau complaints about them, which contributed to my average sentiment. Overall, I would rate American Home Shield as moderate in terms of customer satisfaction.

The most significant issue is the communication and support system. Dealing with American Home Shield's customer service has been a nightmare. When attempting to resolve issues, it’s incredibly challenging to get hold of someone with competent authority. The calls typically lead to a call center in the Philippines, where the representatives are constrained by their computer system’s limitations. If issues are outside of routine problems, getting efficient help is quite difficult.

For instance, I face ongoing issues with my geothermal heating and cooling system, which is covered in the contract. Unfortunately, the app doesn’t recognize it, preventing proper service requests. Every attempt ends up inaccurately logged, leading to misinformed technicians who cannot address the geothermal system.

I’ve had an open ticket for months regarding this system, and the escalation process to solve this is painstakingly inadequate. The company needs a better mechanism to deal with such intricate issues, given the reliance on a thinly stretched overseas call center.

I genuinely believe that I have one of the best home services with American Home Shield. Previously, I've encountered issues with my appliances, and each time, American Home Shield stepped in to resolve them. They even replaced my stove. I thought LG appliances were good, but I see that they're not. They're similar to Samsung. I have a Frigidaire now, and it works perfectly.

I've relied on American Home Shield for around five years, and I'd rate my satisfaction with them as quite high. Because of my positive experiences, I recommend them to others, including my son who's planning to purchase a house.

However, this year, when we had a problem with our dishwasher, the experience was markedly different. The process was handled efficiently, smoothly, and timely, which significantly improved my perception of their services. I always file claims over the phone, and I find that starting a claim usually unfolds as a smooth, seamless process with the representatives.

Instead of offering to fix or replace it, American Home Shield is sending a third company out today to look at it again. The service has not been good at all, and I'm probably gonna cancel American Home Shield as soon as this appliance is taken care of. They should also check the contractors that they're using. They sent Yukon out here before for my washing machine, but the technician could not fix it at all. They sent another company and they fixed it the same day. American Home Shield shouldn't use Yukon because they don't know how to fix appliances.

Our anxiousness about potential future damage wasn’t relieved, and his lack of further inspection advice was frustrating. He refused a slight scheduling adjustment for our convenience, making interaction feel hurried. Previously, dealings with a different Cascade tech were better, suggesting perhaps this visit's unsatisfactory nature was an anomaly rather than the standard. Nonetheless, coupled with the struggle to see the inspection report, I’d rate my American Home Shield experience a 3 out of 5, attributing an average review largely due to that single unhelpful visit.

One of my most notable experiences was when I encountered simultaneous issues with several appliances – a problematic dishwasher, fridge, and potentially the freezer as well. American Home Shield coordinated with a local appliance technician who visited promptly and handled the situation efficiently. Throughout my relationship with American Home Shield, every problem has been adequately addressed, and replacements have been handled well when necessary.

The contractors sent by American Home Shield have consistently given great advice and I don't feel like they're poorly trained.

Overall, my journey with them has been remarkably smooth, leading me to comfortably recommend their services to others.

Additionally, they took forever. They're called Pronto, but they took weeks. Most of those reviews that I saw about them are related to having to go to them through American Home Shield. It would be good if we have the option to pick our plumber and not have to go with them. When you call them, either they don't pick up and don't call you back or they pick up but they're rude. I called them a couple times, trying to figure out what the situation was after leak detection came. A couple of days went by, I called them again, but they didn't answer. I left a message but didn't get a call back. It was a whole week after leak detection came that I called them and they finally answered. They said they were about to call me because their service manager got the report back from leak detection. It was the most convenient excuse and they gave us this astronomical price to fix it.

I talked to another plumber from Fix the Drip Plumbing and he said it was the worst, most expensive and most inconvenient way to fix it. He gave us an alternate route to where we could fix it by just rerouting the water line through the attic down the wall so we don't have to cut concrete. I ended up fixing it myself, finding where the pipe is, capping it off, then rerouting it back to where the source was. Now it works fine. I got half a month worth of water bill with no leak. It went down to $170 instead of $330. I was able to do it within the cost of the cash payout that I got from American Home Shield for the material.

The process with American Home Shield was fine as far as getting the claim set up. It was nice that I could, at least, talk to somebody pretty easily. I didn't have to call 10 different times and do a bunch of menus and talk to a robot for a while. But it was at times a little difficult to understand people's accents. That puts a wrench in communications. Also, it's a little confusing about what is covered and to what extent. The person I talked to didn't know what was covered and what was not. There could also be more transparency upfront about a cash out option. That was a last-minute thing when I was talking to American Home Shield. I was telling them the Pronto Plumbing wanted to charge us and we couldn't pay that. All of a sudden, they told me about the cash out option. I wouldn't have even started the process if I had known that from the beginning.

We have American Home Shield because the seller of the house we bought paid for a year of the home warranty. But I don't plan on renewing next year. We paid for an annual subscription which is $700, and we got paid 300 and something dollars for this specific repair. If I put $650 in the bank, I could have just taken $350 out to pay for this repair. I don't think that it's worth it to renew.

Eventually, the dryer was fixed, and it's been functioning well ever since. However, the turnaround time was disappointing, especially since a quick fix is expected with a warranty. Being a family of five, our laundry piled up, adding to the inconvenience.

It's worth mentioning that despite this hiccup, I've had other positive experiences with American Home Shield over the years, preferring their service after trying other companies. While I'd rate this specific interaction lower, my overall satisfaction with American Home Shield remains high. I'd appreciate if they could note on my account that I'd prefer not to use All Star Appliance Repair for future needs.

On the flip side, having American Home Shield gives me peace of mind, especially during winter. Before I had them, any issue with appliances like the furnace making a noise would make me worry about the potential costs. Now, because of their $100 deductible, I sleep and no longer stress over such noises, knowing they'll come and fix it. I've recommended American Home Shield to 3 people since I've been customer.

Before the contractor, Fire and Ice Heating and Air, arrived, I was informed about who would be calling. The contractor's interaction was commendable; they were knowledgeable and made sure to clearly explain what they were doing. Since their visit, I haven't encountered any issues, and everything has been operating without problems.

My overall experience with American Home Shield has been satisfying. The process was easy, and a discount during President's Day made the pricing attractive. I definitely recommend them.

Furthermore, there was an issue with the ductwork connected to the hot water heater. Patel simply used aluminum tape to cover some rotted parts, but this temporary fix left me worried about carbon monoxide risk, as it wasn’t a full replacement. I didn't bring the issue to American Home Shield's attention, assuming based on Patel's input that it was my responsibility.

Despite the resolution of my initial issue, this experience wasn’t satisfactory. I'd rate my overall satisfaction with the service provided by Patel’s at about a 2 out of 5, primarily due to the delays and ongoing duct problems. The quality of customer interactions with American Home Shield is pretty good but the cost feels higher than the service value. The online service rates a 3 for its ease of use. While I appreciate the service and communication when reaching out, improvements are certainly needed in responsiveness and problem resolution.

The technician, who was courteous and thorough in his communication, noted that our appliance was old and suggested to his supervisor that it should be replaced. Despite his recommendation, the supervisor repeatedly sent him back without actually addressing the root issue. This left my appliance non-functional for an extended period.

Adding to the frustration, I've consistently paid the monthly premiums only to be left dissatisfied, questioning the value of the service I received. Ultimately, I’m very dissatisfied with how American Home Shield handled this situation, as their service fell short of expectations and promises.

The service I received was excellent – the problem was fixed, and I'm back to enjoying a quiet home environment without the disruptive noise.

Overall, I'm satisfied with my experience and haven't encountered any issues that I'd suggest improving. American Home Shield provided exactly the service I needed when I needed it. I'd have no hesitation recommending them based on this encounter.

I was not partial to the first company because they're over in Columbus, Georgia and they only came to Montgomery on Tuesdays. Their people came back four times and each time, that was at least a week in between. Sometimes it was two weeks. That's where over a month of the problem went at first.

I've trusted American Home Shield for over 30 years across two homes. Overall, my experience with them would be rated a 4. While the electrical service by Jim Hubbard Electric deserved a 5 for their exceptional work, the delay due to the initial service inefficiency warrants an overall rating of 4 out of 5. Despite this hiccup, I'm glad I have a functioning dishwasher again, which greatly alleviates the daily routine.

The claim process with AHS is straightforward and efficient, mainly handled online. Their response time is quick, typically arranging for service within a day or two. They’ve been helpful with various appliances, and while there have been instances where parts needed ordering, they always communicated clearly and scheduled return visits promptly. Overall, I’d rate them a 5, recommending their service wholeheartedly.

Having used American Home Shield for about 10 to 15 years, I find their service satisfactory. When I need something done, they come out and do it. It's occasionally difficult to reach them or schedule service, but they do respond and complete the repairs when contacted. Overall, things are functioning well now, including the newly replaced microwave. While I'm content with their service history, there’s always room for more timely responses.

However, my experience with the dryer was not as smooth. The dryer broke down, and although a technician came out and attempted a repair with a new part, it still didn't work. They mentioned getting a new dryer, but for the past three months, we've been waiting due to unavailability of a comparable replacement, and communication has been lacking. Similarly, I encountered an issue with the clothes washer. It appears covered under the warranty but there's missing sticker information, so the model couldn't be identified, meaning they couldn't assist further, which I find unfair since I'm paying for coverage.

While the warranty worked effectively for the dishwasher, the ongoing issues with the dryer and washer have left me frustrated. I would rate my overall experience a 3 due to these unresolved appliance issues.

While overall satisfied, one area they could improve is in their service response times; sometimes, it feels like it takes longer than necessary to receive service. Despite this, my recent encounter has been quite satisfactory.

American Home Shield won't offer compensation for a repair that has gone south and I felt slighted on the technicality. Despite this setback, I must note the professionalism and competence of the technicians they sent to assess the situation. The issue lay solely in the warranty voidance, and not with the coordination of the service itself. In fact, I had to look for an independent contractor and when I compared their quote to the one given through the American Home Shield technician's assessment, they were comparable. However, I'm more familiar with my contractor, so I'm choosing them to handle the repairs moving forward.

Overall, while I was satisfied with how the event was coordinated, I was disappointed by the narrow scope of the warranty coverage due to a slight technicality. Ideally, broader coverage options could better address the needs of homes with a long history like mine. It's important for others to know that while the service organizes visits well, the constraints of the warranty might be limiting, which was my experience.

For my AC service, I set up the request online. However, when it came to my roof issue, I preferred calling them. My experiences with the American Home Shield's customer service have been consistently positive. While I know reviews can vary, I personally have had seamless interactions and no service problems.

In fact, I'm planning to purchase a new home soon and intend to have them cover that home as well. I've even recommended American Home Shield to several friends and contend it's worth it, especially since I added the electronics coverage for peace of mind concerning my TVs and laptops. My decision to go with American Home Shield was influenced by my mom's positive experience with the company when she was with them in Virginia.

I've been a customer of American Home Shield for quite some time and acknowledge that there is occasional red tape, but they eventually resolve the issues. Considering the length of my relationship with them, I originally leaned towards a 4-star rating but finalized with a 5 because, in the end, they've come through for me. Through the years, I've noticed the service charge increasing from $30 to the current $100, and payment requires upfront use of a credit or debit card, which is a significant change.

I contacted American Home Shield online and received a response within 24 to 48 hours. They sent out three different plumbers, but American Home Shield told me their coverage only handled the repair, not accessing the problem area, leaving me with a $500 bill. I'm trying to figure out how to cover this expense as I worry it might lead to further damage.

Admittedly, I've experienced both good and bad interactions with American Home Shield during the 5 years that I've had them. While I appreciate their efforts, I find the exclusions frustrating and not fully transparent. Their online service is user-friendly, and navigation is fairly easy, earning that aspect a higher rating. As for customer service, I'd give it a 2 due to the difficulties with clarity and support. Considering their value for money, I'd say 4.

After this unfortunate encounter, American Home Shield offered a second opinion, but that resulted in similar dissatisfaction. The second technician also claimed the work wouldn't be covered and hinted at potential out-of-pocket costs for further solutions, which shouldn't have been necessary for an insured repair.

Despite the hiccups, AHS did promise to refund the initial $100 service fee, acknowledging some misunderstanding on their part. This gesture was appreciated since I was prepared to cancel altogether if not resolved. In the end, I took matters into my own hands and replaced the opener myself, which has since been working perfectly.

If I had to rate my experience, it would certainly be at the lower end of the scale. While they did eventually refund me, communication gaps and the added stress from poor service made it a challenging experience. Communication is pivotal, and this situation reinforced that belief, especially when managing multiple properties.

The representative at American Home Shield was attentive, and the contractor they sent from Family Heating and Cooling was impressive—they clearly knew their stuff. It's been smooth sailing since the sensor was fixed, and I'm grateful for their reliable service.

While I've seen a rise in the service price over the years—from $69.99 to where it is now—I'm happy with the value I receive. I often recommend American Home Shield to friends and family because it's a trustworthy home insurance option. Overall, I'm satisfied with their consistent service and how they've managed my claims effectively.

This wasn't the only instance. Over my last three claims, I've consistently found loopholes or wording in their contract preventing my claims from being fully addressed or resulting in high additional costs. Often, there were delays in receiving the necessary repairs, which has become increasingly frustrating.

For the first three to four years, I would have highly recommended their services. However, over time, my experiences with them shifted. Given these recurring issues, I’m considering dropping them for a different service provider.

Thankfully, the second representative was more understanding. While I felt let down by the policy details, I must say the technician sent by American Home Shield did a fantastic job with the repair.

Due to this experience, if asked to rate American Home Shield, I'd give them a 1 out of 5 because overall, I've felt it hasn't delivered the value or peace of mind I'd hoped for.

Given this experience, it would have been more convenient if American Home Shield allowed customers to choose from a list of approved service providers or even let us use someone we've previously worked with. In the past, I've had reliable companies that were responsive and efficient, so having the flexibility to hire them again under my warranty would have been ideal.

The current process felt limiting, unlike car insurance that lets you go to any mechanic as long as they accept your insurance policy. Implementing this kind of flexibility could greatly enhance customer satisfaction. Despite these inconveniences, I would rate American Home Shield a 3.5 for their services, as I believe there is much room for improvement.

During the service call, the technician worked diligently, troubleshooting the power source at the outlet. It turned out that the inside box wiring was incorrect. Once the technician identified and rectified this issue, my dryer began operating smoothly. Since then, I've experienced no further problems.

While it costs $100 for the service call, it's a worthy investment considering current labor costs. Though it can feel like a hit-and-miss dealing with urgent but straightforward fixes, the fee covers expenses like transportation, which adds up.

If I had to sum up the service, I'd give it a 4 out of 5, acknowledging room for improvement. Additionally, I've found their customer service attentive. Even when I've vented out of frustration, representatives have patiently listened and guided me through terms and conditions, effectively clearing any misunderstandings. This experience has led me to consider renewing my contract once the current one expires.

Additionally, there was a complication with my smoke detector, which kept beeping incessantly. Upon inspection, the technician informed me that the smoke detector with the carbon monoxide feature wasn't covered under my plan. Despite this, they tried to keep my $100 deductible, arguing incorrectly about my coverage. Although they promised to refund my deductible, I'm still waiting for the payment.

For the most part over the many years I've been with them, I hadn't encountered significant issues until now. The quality of the contractor's communication has declined immensely in recent times. I could barely understand them due to language barriers, which added another layer of frustration.

When considering sharing my experience with a friend or family looking into warranty protection, I would be honest about my encounters. Especially since American Home Shield initially provided responsive service, and they actively sought new contractors if the original ones weren’t satisfactory.

The interaction with the service contractor was professional and pleasant. Generally, I submit claims via their website, though I find it a bit challenging if I'm uncertain about the exact nature of the problem. There's no direct support for immediate guidelines when submitting, especially on weekends.

Reflecting on my overall experience with American Home Shield, I'd rate them a four out of five. Despite noticing increased prices over time, both for premiums and deductibles, I appreciate the comprehensive approach and flexibility American Home Shield offers their customers. A standout moment was when they allowed me a choice in selecting a replacement dishwasher, ultimately reimbursing me with ease.

In summary, I find American Home Shield prompt and accommodating, albeit slightly cumbersome in terms of online process. Their post-purchase communication is efficient, and I've had beneficial interactions with their customer service team, especially if resolution is needed.

Overall, the claims process is real good. I didn't like it at first, but I like it right now because I can call in American Home Shield. The only problem is it's taking a long time. I was surprised that the guy came out here from Alpha Appliance within a couple of days and showed up automatically. When they come here on Friday, I'm hoping that they fix the problem. But right now, I am satisfied with the service because when I call in, I just have to pay that 100 bucks for things. So, American Home Shield is working out pretty good.

Submitting a claim with them has been quite straightforward. I usually start by speaking to a live representative, and sometimes I'm required to follow up online, but the process is manageable. I appreciate that American Home Shield ensures professional technicians are dispatched quickly. A pleasant surprise was when a technician repaired the fan motor in my freezer—he was precise, professional, and didn't leave any mess behind. Even when my kitchen drain needed attention, the technician put down protective cloths to avoid damaging my new floors.

I've had American Home Shield's protection for over a year and a half now. Their advertisements highlighted the value of such a plan for homeowners, and they've delivered on their promise for the most part. When it comes to improvements, I hope their service techs consistently respect customer homes as if they were their own. Based on my experiences, I recommend this service to friends and family for the peace of mind it offers.

The technician's diagnosis was quick, but there was an issue with how he documented it. Given that it wasn't covered due to this, fixing the problem would cost nearly five times more than what I expected, essentially requiring me to pay out of pocket directly to the company. This was frustrating since a previous similar issue had been covered.

In addition to the coverage complication, the appointment setup was remarkably slow; it took about two weeks just for them to send someone out, which I found quite inconvenient. I ended up going elsewhere to get the issue resolved because I didn't feel comfortable paying them directly.

Overall, I’d rate my experience with American Home Shield around a 2. They could look for better companies to send out to service their customers.

Before that experience, I had them come over for routine maintenance on the air conditioning system. Both times, their service was swift and hassle-free, leaving me with confidence in their reliability.

While I seldom give out a perfect rating, I'd say American Home Shield deserves a solid four stars from my experience because there's always room for improvement. The monthly service fees seem reasonable, especially considering how costly unexpected replacements or repairs can be.

To rectify this, I ended up purchasing a matching faucet myself and had the technician install it. During this process, the technician took my old faucet, which was quite antique, without letting me know.

Overall, I'd say my experience with American Home Shield has been satisfactory, and I would rate their service at about 3 stars. Their pricing seems reasonable, and their team has been responsive, especially the individual who came to address the repair. While the service was generally good, the color mismatch of the initial replacement was a notable issue for me.

Once Amtech came out, the team was efficient—they resolved a lingering appliance issue with a follow-up visit to replace the necessary part. Since the repair, everything has been working perfectly, and I've had no further issues with the system.

If a friend asked me about American Home Shield, I'd definitely recommend them. I've tried another company in the past but returned to American Home Shield because my first experience was positive, and my recent experience only reinforced my decision. I was impressed with their overall customer service and would rate my experience as excellent.

When I contacted American Home Shield, they helped by reopening the case, despite the contractor blaming them for the delay. The new technicians were eventually dispatched, and they conducted themselves professionally, completing the job satisfactorily. However, this did not resolve my disappointment with the service complexities caused by miscommunication.

Moreover, the financial surprise wasn't pleasant. Besides paying the monthly service fee, I had unexpectedly hefty charges for the water heater and additional copayments, which felt excessive compared to when we initially joined. It used to be economically viable, but the consistent fees hike has made me wary.

As a user who once highly recommended American Home Shield to family, I find this experience disheartening. There's an evident need for a more seamless service experience, and perhaps revaluation of the pricing strategy, to keep long-standing customers like myself satisfied. While the present feedback is mostly neutral to American Home Shield due to recent struggles, the staff including the kind customer service representative reassured me with courteous and polite conduct during challenging phases.

While I haven't had any claims for repairs, I've relied on their scheduled maintenance to keep things in check. All of this reinforces the value of the service; the cost is justifiable for the peace of mind it provides. The technicians they've sent our way have all been consistently excellent, leaving no room for complaints.

Reflecting on my experiences, I would confidently give American Home Shield a top rating as I'm genuinely satisfied with their offerings.

The maintenance service performed was satisfactory and, importantly, everything has been working fine since. I'm quite pleased with how the unit is functioning right now.

When it comes to the quick response, every time I need service from American Home Shield, they've been prompt in addressing my needs and arranging for services swiftly.

Overall, the entire experience with American Home Shield, in terms of both the technician’s professionalism and the company's responsive service, has been quite positive.

As for my experience setting up appointments with American Home Shield, I usually alternate between calling and using their online platform. This time, I opted for the more direct route and scheduled everything over the phone. The overall customer service from American Home Shield has been a mixed bag. Sometimes there are communication hurdles, but generally, I don't have significant complaints.

Considering the different aspects of my experience with American Home Shield, I'd rate it differently in individual areas. The customer service experience sits somewhere in between, at a solid 3. Despite the few communication challenges, their timely service pulls their rating up a little. On price, however, I’m less satisfied.

One thing I truly appreciate about American Home Shield is their consistency. They're quick to inform and communicate, making it easy to trust their technicians to handle what needs to be done without suggesting unnecessary work.

Setting up appointments through their online platform was straightforward, adding to the seamless experience. If anyone—a friend or colleague—were to ask, I'd tell them about the high level of trust and satisfaction I have with their services. They continue to provide a service that meets my expectations and builds confidence in my continued partnership with them.

Having recently experienced some challenges, including an issue with my ceiling fan, Joseph's extra help was immensely appreciated. He was kind enough to change a light bulb for me and, upon my request, even wiped off the fan blades, which was very thoughtful since it's something I hadn't been able to do myself.

While I'm quite happy with the service I received, I do think the pricing could be improved. The cost of the warranty is fair, but the $100 deductible, even after a monthly payment to reduce it from $125, seems a bit high.

Overall, my interaction with American Home Shield and Joseph's service was positive. I'm extremely thankful for their service, and it left a lasting impression due to a combination of professionalism and genuine human decency.

I was particularly frustrated by the process with the technicians. My husband and I had to take off work four times due to recurring issues. The first technician thought it was an outdoor unit issue; they fixed something, but the problem persisted. The second attempted the same fix, with similar results. Finally, the third technician discovered the true issue with the evaporator coil leaking freon in the attic.

Overall, while I've been a customer of American Home Shield for five years, this experience was less than satisfactory. I felt disappointed about the expectation to cover a $3000 maintenance cost despite paying monthly for coverage. On a scale where five indicates full satisfaction, I would give them a three for this experience. However, their online claim submission process deserves praise with a rating of five, as it was efficient and worked well for me.

In particular, there are instances where I do get a good plumber or electrician who really knows their job and fixes the issues promptly, but unfortunately, I'm unable to request the same technician for future visits due to company policies. This lack of consistency can be troubling because I end up paying for multiple visits without resolving the issue immediately.

Additionally, my experience with some of the policies has been lacking. For instance, my payments continue to rise every year, although the service level does not notably improve. At one time, the procedure for handling service calls meant you'd pay the technician directly upon arrival. The company now charges service fees upfront, directly from my account, sometimes before they even confirm an appointment.

I’m not sure how American Home Shield screens their contractors. The techs are polite and professional, but I don’t have the technical know-how to explain what’s wrong. I just know it’s not working. One tech explained that AHS only covers basic functions, so if a dryer is noisy but still dries, they won’t fix it. He also pointed out that high-tech appliances often break down in ways we don’t even use, which I’ve found to be true. Overall, once something gets fixed, I’m satisfied. It’s just frustrating when someone comes out and says nothing’s wrong, even when there clearly is an issue.

What particularly irks me is the arduous process and waiting period when I need quick resolutions, for example, plumbing problems. I handle several units, and if something goes wrong, it impacts many residents. Since I manage multiple residences, with each housing its own appliances, any delay in service is problematic. Every month, I'm paying over $2000, if not more, a month for this maintenance on American Home Shield. That's why I get upset. And then I gotta pay them $100 for the people to come out.

While dealing with issues can be laborious and repetitive interactions without satisfactory resolutions are troublesome, I keep on with American Home Shield, as exploring other options doesn’t necessarily guarantee better experiences. Plus, my daughters, who also use this service, have similar complaints, yet we cling to what we know, hoping improvement will follow.

One of the high points for me is the convenience of managing everything online, including the ability to submit claims for two items at a time. However, there was a slight hiccup when they initially forgot to respond to my request. This left me waiting for about a week, but they rectified the situation swiftly and managed to send someone over within 24 hours to address the issue.

On reflection of my experience, I would rate American Home Shield a 4 out of 5 overall, aligning the same for their customer service as well. As for the warranty pricing, I find it quite valuable and would rate it a 5 out of 5. Overall, my experience with them has been positive, just a minor delay which was quickly resolved.

Initially, they ordered the wrong part for my furnace, which significantly delayed the repair. It took two months to receive the correct part, which meant the resolution was beyond the heating season. This delay was disappointing, and unfortunately, the service delivery from American Home Shield didn't meet my expectations. While I would give Greenwell a higher mark for their timely and competent service, my overall experience with American Home Shield falls short.

I've had their help with several claims, and every time, they send out professionals who are reputable and efficient. Even though it might take a day or so for someone to arrive, the service has always been prompt and just what we needed. Having American Home Shield is a true blessing for us, and it eases the stress of handling home repairs.

My experience with the AHS team has been positive, and I’m contemplating following through with the recommended additional services soon, especially before the summer rush when it might be harder to schedule promptly.

The contractors they've sent have been knowledgeable and good at their jobs. The only aspect I believe could improve is the cleanup after their visit. While they do clean, it could be more thorough. However, they certainly know their work, and the contractors associated with American Home Shield typically deliver satisfactory service.

Despite rescheduling attempts, no contact was made from their end before I reached out to inquire. This led to a frustrating experience with a mismanaged cancellation claim, impacting my 'free work order' promise. I recognize that the entire company wasn’t at fault, but one adamant representative seemed unwilling to assist properly, attributing cancellation inaccurately to me. In the end, they said that if I wanted it fixed, I had to pay $100. Since I needed it fixed, I covered the $100 fee, even though it was intended to be complimentary. All in all, American Home Shield had its moments of helpfulness in the past, but this experience was enough for me to discontinue the service.

This minor concern aside, my prior experiences with American Home Shield were smoother. For instance, this year, I encountered an issue with my furnace that required replacing a certain motor. Had I not been covered, it would have been very costly—a blow I couldn't afford at the moment. Their timely intervention was greatly valued, as were their efforts in addressing past plumbing issues. I also used the service for a couple other plumbing issues that worked out great. I can't say it enough: having American Home Shield on my side brings a sense of relief. All in all, I’d rate my experience as outstanding and have often found myself recommending American Home Shield to my friends.

The claim process has been smooth and manageable, which stands out in my eyes. Every technician they sent over for my requests was courteous and capable, leaving no room for complaints. I feel positive about their service and haven't faced significant hurdles.

Setting up the appointment through the American Home Shield app was straightforward. I found the app easy to use, providing a smooth experience with responsive service. Typically, they get back to me within 24 to 48 hours, which is commendable.

I've been a customer of American Home Shield for about 2.5 years now. While I haven't had to utilize their services extensively outside of routine check-ups, my interactions with their customer service have been positive. I'd confidently rate both their overall service and app usability as excellent.

Their pricing also seems fair for the peace of mind they offer. Overall, my experience has been very satisfying.

Interactions with the contractors sent by American Home Shield have also been straightforward and trouble-free. They are knowledgeable and kept me informed throughout the process. The most recent repair involved a leak in the AC system at my house in Virginia, where my daughter currently lives. The contractor did a fine job resolving the issue.

One of the primary benefits of American Home Shield that I appreciate is how convenient it makes the process of addressing repair needs. Instead of the hassle of finding skilled workers myself, I simply submit a ticket, and they handle the rest. This ease of use represents a significant advantage in my opinion.

Overall, my experiences with American Home Shield have been quite satisfactory, and I would recommend their services.

I would recommend American Home Shield to friends and family. In terms of customer service quality, my experience has been excellent, consistently rating them highly. One point of concern, however, is the discrepancy from the initial promise regarding pricing. At first, I was informed that rates would remain steady, but they have increased, which was unexpected.

Once my claim was processed, I received prompt updates that a contractor would contact me and, true to their word, I was informed via text and call about the scheduled visit. Initially, there was a slight hiccup with the contractor's availability conflicting with my morning schedule, but eventually, we sorted it out, and they accommodated my timing. The contractor who came was excellent, completed the job efficiently, and explained the repair in detail.

Now, everything with the stove is functioning perfectly. I appreciate that contractors are timely and dependable. However, I think American Home Shield could improve by offering some form of a credit system, wherein if you don't use any service in a year, you could get a small percentage of the cost back. Overall, I feel having American Home Shield is wise for anyone who can't or doesn't want to perform repairs themselves. My experience with their customer service has been quite positive.

The app for submitting claims is user-friendly, and the overall repair timeliness has improved, especially since the pandemic. In the past, waiting for service took longer, but now issues usually get addressed within a couple of days.

My main concern with AHS is the quality of their contractors. For instance, during an AC issue, one contractor tried to tell me it’s normal for the unit to not be able to cool adequately due to Florida’s humidity, which didn’t seem credible, as other systems perform just fine in similar conditions.

Overall, despite some contractor concerns, the service is worth the cost of the plans. The repairs hold up well over time, making it a solid choice for anyone considering protection against unpredictable home repair expenses.

The ordeal led to about 12 to 13 days without a shower while the dispute lingered on, contributing to a loss of faith in American Home Shield's credibility. The entire episode made us seriously reconsider our relationship with the company, but eventually, the hassle of switching providers won out over our dissatisfaction.

I find myself skeptical about recommending American Home Shield to friends.

Our claims were subsequently denied by American Home Shield, with reasons vaguely related to contract terms. What's frustrating is that throughout this ordeal, we never received proactive calls or written communications from them outlining why our claim was denied or explaining the diagnosis made. All follow-up efforts had to be initiated by us, which was quite taxing. Moreover, communicating with their help center was challenging, predominantly due to language barriers, as most service reps were based offshore. Being a 24-year customer, one would expect better support, especially when past services have always covered similar issues. This repeated lack of proactive customer service and communication clarity has been quite infuriating.

I've been with American Home Shield for a while, and overall, I appreciate their service. Financial constraints may affect my continuing subscription as a whole, but I do recognize the benefits of having the home warranty. They have addressed the issues they could; for instance, my garbage disposal wasn't fixed due to a specific problem that wasn't covered by the warranty.

It's been a tough decision due to reduced income, but I've valued how American Home Shield operates. Despite the challenges, including the responsibility for the garbage disposal repair costs, it's generally been convenient. They do a good job.