American Home Shield Reviews

The shower head was leaking and we were having some work done in our bathroom due to another issue that was going on. So I had AHS send High Priority Plumbing so that we could get that issue addressed and I wouldn’t have to get it mixed up with the other issue. The plumber had to come out a couple of times only because these other people who were working on the other issue kept not fixing it the way it needed to be fixed for High Priority to do what they needed to do. Once the other people fixed the issue High Priority was able to fix the issue within 30 minutes, and I haven’t had an issue with that.

Our air conditioner wouldn't work. It sounded like water was just pouring then it started making noises like how you turn water on at a faucet sometimes. And if the water is turned off, you have the water then you have like air pressure. It stops, it spurts and sputters then you have them running and it spurts and sputters. It was kind of doing that. It was still doing that after a while. It then started making other noises too. I got up and actually looked for water. It was really interesting. I thought the air conditioner was gonna catch on fire. It went out one night. But it scared me so we shut the air conditioner off completely. We called American Home Shield and reported it. Tropical Breeze Heating and Air was sent out and a young man came. We had to wait a couple of days though. It would have been nice if the guy could’ve gotten here a little sooner, but it's summer.

I'm very proud and happy to have American Home Shield. We’re very pleased when we submit claims to them. My toilet was leaking. When you flushed it, water was coming out of the bottom. Steven A. Mills Plumbing came for that. My husband and I always tell people we have American Home Shield and we’ve never had a problem with them.

The company AHS sent resolved the issue of our dishwasher. It was leaking every other wash and the floor is kinda damaged alongside of it where it ran down. But we haven't had a leak since the repair. Any time I call AHS when I have an issue they seem to be able to send someone out immediately. So, we haven't had any bad issue which is why we renewed for another year.

The AHS repair shops have been very good. Although their contractors are getting paid less because they’re working warranty work, they have always been very cheerful, helpful, and honest. I’ve had way better luck working directly with them than working through something like Sears Repair. Filing claims with AHS is also ridiculously easy. You just go online and submit a service request. And then shortly thereafter, they send you an email that says who your assigned service provider is with their contact information and instructions that the service provider will contact you within 24 hours.

When the little pipe coming out of the sump pump was leaking, the AHS contractor was here three times. The first time someone came, the guy said he fixed it but it started leaking as soon as he left. The second one came and said that what was leaking was the little basket part. He had to put in a to request to see if he could get that okayed through AHS. They okayed it. he ordered it and came back a third time to put it in. I like AHS. I've used them for around five years now. I don't like that sometimes, it takes longer to get the thing done if the contractor doesn't fix it the first time or they have to get authorization on something. Other than that, I've been happy with everything.

Rush Heating & Cooling came promptly and fixed the problem pretty much right away. The air conditioning unit was not working. It wasn’t turning on. My husband submitted the claim to American Home Shield. They assigned it right away and that particular company worked out, but we had an issue. When we submitted the claim, they assigned it right away, and we’re like, “Wow, that was fast.” It was holiday weekend and the problem was that the initial company that they assigned it to contacted us within the next couple of days, and then we tried calling them back, and we couldn’t get a hold of them. So, we called and called. Their voicemail box was full, and they never got back in touch with us. So, then I had to call American Shield, and I was placed on hold for over an hour. I just let it sit there, and they finally picked up after an hour of being on hold.

I used to be able to do everything myself around here but that doesn’t happen anymore. I'm getting too old. Of all the times I’ve used the warranty, there was maybe one that didn’t justify $125 and that I said to myself, "I could have done that." But other than that, the warranty has more than paid for itself. When I had an issue with the ballast in my kitchen light, the tech figured it out, replaced it and went on his way. Everything was perfect.

I called American Home Shield to get a referral for annual service and inspection before going into summer. Crispy Air came out and did that. They did a good job. They said our air conditioner is closer to 20 years old and it was getting time to replace it. They also said American Home Shield has some kind of a program where you get a $1,500 discount on their price. The new AC is already installed and running. It's a Bryant, and it’s a little noisy but it works well. I don’t have to worry about it not working when it’s 120 degrees outside. The timeliness of the repair or to replace it, you sit around for a week waiting for parts, whereas this was just a matter of a day or two.

My dryer was making some strange noises then it didn’t work anymore. I made a request online and the site is more user-friendly than on the phone with the voice stuff. Also, what I experienced with Sears during this time was fine, but I want to call and ask if I have to pay them again if it goes out again. First, the dryer went out, and then within an hour, the washer went out, so I was pissed because I already paid $100 for the deductible to find out I had to pay another $100 for the washing machine. I ended up being out of $200, which I didn’t like. Still, the unit has been functioning all right now. It’s been doing great.

I have waited a month for service. The service technician keeps promising to come but doesn't show up. The wait time on calling AHS is over an hour, but I have waited and reported that he doesn't show up and absolutely nothing has been fixed. AHS has done nothing. The technician has done nothing. I feel I'm paying them for nothing.

American Home Shield is the WORST company to deal with. I have been with them over 14 years and just recently have had the worst experience. My AC unit at one of my rental properties has been serviced with AHS since 2012. Each year they come out and serve it and put in freon. However, I asked if there was a leak in the pipe but because the way the condo/townhouse is set up, they're unable to perform a leak test. It's obvious it's a leak. It's an old unit and AHS has been putting freon in over the last few years but per United Air Temp (contractor through AHS) AHS won't replace it they can get the system working again. If you can't perform a leak test, how can you say there isn't a leak? Find a way to perform a leak test or REPLACE IT!!! Your records should show someone has been out over the last five years doing the same thing over and over again.

Customer service started out great but when push came to shove we were really disappointed. It was easy to schedule an appointment to fix our dryer (which makes sense given that we were paying them to do so). However the process has been very difficult from that point on. A service tech arrived a few days later and identified the problem and informed us that he didn't think the parts were currently being produced. He left. We called AHS and they informed us that the parts were being ordered and it would take 5-7 business days for them to arrive. Surprising but great. We called back (after waiting on hold for 30 mins each time) and they informed us that a technician would have to come out again to perform diagnose the problem further. We were very confused and after asking several clarifying questions the call was ended abruptly.

I requested repair service three days ago for my A/C that is not working. I had a tune up done last spring through AHS. After three days and many calls I am still waiting for the repair to be assigned to a vendor? I have four repair centers that service my area but none that AHS approves of. I have health issues and they have been of no help with my problem except I have noticed that they just charged my card for the $75.00. There should be a set time to find a vendor in an emergency situation and the policyholder should be able to choose anyone local who can fix the problem.

I have this dumb warranty just in case something breaks. So something did break last week, and it's Friday 1-1/2 week later, and still not repaired. I understand due to pandemic everything is delayed, however there's no customer service whatsoever. I tried calling the 1st plumbing co, no answer, left 3 messages. Called AHS, 3 days in a row, unable to talk to anyone after 45 minutes. I tried calling again, because they didn't waste no time charging my card for services not done. After being on hold for 1-1/2 hour, finally spoke to someone, and assigned another plumbing company, and the rep told me it would be expedited, lol. She said, they will call you in 4 hours, because I explained water leak is damaging my cabinet, and asked if they would fix it, and flat out told me not their problem. So 24 hours later, still haven't heard from my expedited plumbing co. Lol!!

I been calling American Home Shield now for two weeks trying to get through for a recurring service call on my AC unit. Most of the time the line will hang up on you after being on hold over 45min. I have Call them constantly and the repair company have tried to call to get the approval to order the replacement part for my AC unit and it is 98 degrees in TX!! You just remain on hold. Everyday I waited 45 minutes and no one picked up. I did find another number on line and they gave me a number to call to cancel my home warranty plan. Guess what, I sat on hold for 20 minutes before hanging up. Stay clear of this company. This is by far the worst customer service I have ever encountered/and still without proper air flow from the AC unit that they just replace 2yrs ago.

It upsets me that I have to give them a star. They deserve zero. I have been on hold for a total of over 3 hours (so far) the last two days trying to get my washer replaced, which they said is eligible for replacement. There is no other way to get a hold of them besides calling and listening to their horrible hold music for hours on end. No email address. No chat option on the website. They have made it this way on purpose. They want to try to drive you crazy until you give up. I requested service on 5/21. It is 6/5 and I still don't have a washer. I have given up trying to get any money out of them. I just want to cancel my coverage, but now I'm on hold again in order to do that. (20 minutes so far). Not worth the time and money. DON'T DO IT. Take that money you would spend each month and save it in your own bank account for when you need it. They will just take your money and not honor their side of the deal.

Updated on 07/09/2020: So this is an update on my review from 06/05/2020. The issue with our service request still not resolved. After my initial post, someone called Robert sent us an email on 06/08/2020 stating they are looking into it. He followed up with a call to my husband and told him we could purchase new washer and dryer and AHS will refund us. He promised to send a document in the mail that we will use for the transaction, but no document came.

Submitting claims to American Home Shield has been a pain for me. I had to create my own personal account. Being a real estate professional as well, their system kicks me to my professional account every time I log in. So, I usually call our local Home Shield representative for my claims. Over the past year, I've had a couple of AC issues. Most recently Home Shield sent Southern Air Conditioning to service my claim. I've had them and another company out so far and Southern Air has been the best. They got somebody out to my place on a Saturday and I was very surprised they worked then. The tech identified my problem and fixed it shortly after. I recommend them to all of my clients because AHS has treated me really well.

Once a year, hair gets clogged in the drain. Home Shield sent Accent Plumbing and they were here about 15 minutes and they took care of the problem. They asked my sister to take a look, and they let the water run for a little bit just so that we could see if the problem was solved. We have not had any more issues. They were very courteous, knowledgeable and quick. They're pretty easy to deal with.

Every time the AC came on, there was a loud noise inside the house. I called and the technician from NW Sundance Services came out the next day. It was very quick. The repair was fantastic. Then I had to have someone come out for my refrigerator that was also making noise which was not constant. It comes on and it goes off. When the technician came, he told me to call him when I'd hear the noise. He wanted me to open the freezer, and open the main part so I could tell him where is it coming from, so he could order the part to fix it. I called on Tuesday, left a message, and nobody called me back. I called again today and they said the ticket was closed out. I have to call American Home Shield again and request that they recall it. Every time I call, I’m on hold forever, and I’m at work. So, I’m gonna call right after work. I’m not happy with the refrigerator.

My air condition was leaking water and it ruined the closet next to it, as well as my floors. I called American Home Shield and they made the assignment. Then Advanced Heating & Air Conditioning came out and did the repair. The young man was very professional. He called me, let me know when he was gonna come and came out at the assigned time. The air works now and we’re back home. My husband had cancer so he doesn’t tolerate the heat. It was so hot down here that we had to get a motel room from the time I reported it to that Friday. My husband is back in his bed now and he’s content so I’m happy. American Home Shield also seemed to have gotten better with working with people. So I’m satisfied at this point in time.

The contractor put a new pump in and it ran good for a couple of days but the day before yesterday, the pump started making a noise. It started squealing and sounded like a bearing has gone bad. It’s not making a noise now but if it gets noisy again, then I’ll give American Home Shield a callback. I’ve been with them for four years and I've used them a few times. Everything was good and I haven't had a problem with anybody.

We had a problem with the garbage disposal. I misplaced my password, and at that point, I didn’t take the time to try to figure out what it was and called the claim in. I got a call asking me if it would be all right if the plumbers came earlier than what they had scheduled. So that was wonderful. It's one of the first times that has ever happened 'cause usually, it's the opposite and you're waiting all day. But J & K Plumbing were there and not only did he find what had been wrong, he still couldn't figure out how it happened. He took everything out and he gave me some excellent ideas on how to keep the garbage disposal working better. It was really helpful. We've used American Home Shield for a long time and we find that they’re very good. Everything has been excellent when I've used them.

Electrical storm came through and knocked out a deep freeze. I couldn’t find out because I lost all the electricity in the garage and Willen Electric found it. They handled it quite well and they were really courteous. The last claim I've had on Spring Street has not been completed yet. It’s a stopped up toilet. That started in December. I paid the deductible and I couldn't get anybody out to unstop it.

The AC didn't work. The condenser outside wasn’t spinning. I called the number on the paperwork I had for American Home Shield and the claim was done through an automated system which made me feel insecure. It was so easy it made me feel like it didn’t work. I would have felt more comfortable if it was a person. But it worked fine. As soon as I got off the phone with the automated system, I called the contracting company and they gave me a window. Everything has been functioning perfectly since they’ve been out. AHS has been reassuring.

The switch was cycling over and over again. It was Memorial Day weekend, so it sat in pending for a couple of days. But as soon as they assigned someone, I called and the guy came out the very next day. The tech from DC Jenkins Well Service came over and fixed it. He was great. Very informative, very fair, and he was very complimentary of the home warranty service. He told me I had the best home warranty that was available and that he would only do work for American Home Shield because they've been good.

I had an issue when I filed a claim online. I could only select one on the website. There should be an option if there's more than one problem going on. Otherwise, it's pretty user-friendly. We had an outlet that wasn't working and an electrical issue with the dining room light. But by the time the tech got there, we realized it was our phone charger that wasn't working, not the electrical outlet. He tested it out and realized that there were two switches located in different places in the house and that one of the switches was just off in the dining room.

We submit claims on the phone and American Home Shield has been really good, except we had one bad incident where we had a delay in the response time, but it was more Covid-19 related. When I had a leaking disposal, it was handled very professionally. They helped me when I had an AC issue as well as when I had a plumbing leak in our bathroom.

Southwinds Electric came for the exhaust fan and two ceiling fans. The technicians were good and identified the issues immediately. So, they knew what the problems were. The motors were fried out and they got new units. Then, they installed them in a quick turnaround.

I was having difficulty with my garage door. It would make these moaning sounds as it would go up and down and I didn't know what the issue was. So, I called American Home Shield and Door Corporation came out. They were quite good. The individual that came by from there was Eric. He was very cordial and cleanly-attired. He had the masks and gloves on to make sure that he was not only safe for himself regarding the virus but also that I, who was in the same area as him, was just as safe as well. He pinpointed the issue and he did what he had to do to fix it. He was quickly able to correct it. He handled it very professionally.

I needed a washer installed. One company came out and they couldn't install it. They said that it could break and just left it there. They said to just keep putting WD-40 on it to soften it. We did, but when we tried to open it, it broke, and water started leaking out. So, then Lindsay came out to repair the damage. Right now, I’m in a very bad predicament. I’ve been out of a fridge for over a month. Way back in October, it started leaking. At that time, AHS sent another vendor, and it was a Freon issue. The vendor couldn’t repair it because it had to be soldered. So, they sent Astro Appliance, and they put the Freon in the fridge, but they did not solder it. So, then it kept leaking.

A couple of my relatives had American Home Shield coverage and they've been really well with fixing home repairs. I went with them and I've had them for three years now. Sears came in to check my dryer that was giving out a burning odor. The tech did a great job. He took off the front of the dryer. It looks like the vent part was stuffed underneath with lint in it. He cleaned it all out, cleaned up the area, and asked me some questions about how old the dryer was. I let him know it was new. Then, he stated to follow up with them if I'll have any other issues with it, and it's working fine. I did my claim to AHS online and it was very simple and easy. I also had a claim on my heater. Their contractor came out and repaired it. They did a good job, too.

Sirius came to fix the leak under the kitchen sink. The contractor was great. He was here for about 45 minutes and got it fixed, and showed me what was wrong. He tested it and left, and I haven’t had any problem. I’ve done claims with American Home Shield both online and over the phone. Their customer service reps have been very nice. I’ve been a customer of American Home Shield for almost 10 years in more than one house. As a matter of fact, when I had a choice on this house, I chose American Home Shield. I could have picked anybody, but I’ve had good experience, so that’s what I went with.

Recently, we had Patel's Plumbing & Sewer come in and they were great. The tech diagnosed the problem really quick and he was in and out. There was no extra and he didn’t try to upsell me anything. When I first had my air conditioner serviced, AHS said they would send somebody out. Then 20 minutes before the guy gets here, AHS sent me an email saying they'd only cover $10 per pound of the $90 per pound that they cost. They didn't even call me. The guy was trying to charge me $500. I told him it should be covered under warranty. I was going back and forth and finally, I saw the email that they had sent.

I had a leak in my kitchen sink faucet and it was draining water through the bottom of my cabinet and onto the floor. Getting someone on the phone took a little longer than usual but I was understanding because of everything that's going on. They're probably limited to staffing. Also, I did call on a Friday. Other than that, it was fine and it was fairly easy. I didn't hear anyone over the weekend so I figured the company may be closed. Then I didn't hear anything on Monday but I did hear from them on Tuesday and we scheduled it for Friday that week.

Our house is going to be sold, and whoever inspected the AC did something, turned it off. The tech fixed it immediately and it was great. This morning, we had someone else come out and take care of the cooktop, which was fine. We constantly tell people that they really should not own a house without having Home Shield. We've been with them forever. We have multiple homes and we have it in them. It's easy to call in for a claim though way back there was a miscommunication. AHS is a wonderful service. We would not be without it.

We've been with American Home Shield for 10 years and this is the first time I've ever used it. We had a leak in the refrigerator, and it was getting into our hardwood floors. We called it in and we had to wait three days for Gilmore's Home Solutions to get here, but it was the holiday weekend. The gentleman that came out was very good. He made the fix right away and he did a great job. We were very satisfied even though we have a little bit of damage on our hardwood floors from the leak. Another thing I'm disappointed with is the monthly dues keep going up and up and up. My girlfriend told me that she uses one that is half the price. Because I've only used American Home Shield once out of 10 years, I hate to pay that high price, but for right now, we're going to stick with them. I'd never give up having insurance, but it's still a little concerning with the price going up all the time.

When I initially submitted the claim online, the website had some problems loading. It was a technical issue but once it loaded, it was fine. But I had to call them because the company that was supposed to come out wasn't responding. So they switched the claim to another company and once I got Upland assigned to it, they made the appointment right away. I had a leak and they fixed the problem. It was great. It was very professional.

The air conditioner quit working. I filled out a claim online through American Home Shield. The website was easy to navigate. Fleshers Refrigeration was sent out, and they were professional.

We had a bunch of rain this spring and I noticed there was some kind of cable that was leaking water. It was dripping into the basement. So, I called AHS and Michels Power came out. WPS, the local electric company, came out too just 'cause they weren't sure if it was a live wire and there was water too. So they found out that it was not a live wire. It was an old power line coming into the house. So they just repatched the end of the wire which was a temporary solution for that.

Rockland Plumbing is good. They're doing their work based on purely the log inspection. If the issue is not properly written in the log, they do not care about it. I haa a problem with the toilet that's not flushing properly. The water is not stopping. That's all I can tell because I'm not a plumber. The contractor identified the flapper as the problem and there is also a problem with the spigot. There are some other problems there but they said, “We will only fix one, we don’t fix other two because it's not there in the work order.” The work order is already telling them there is a problem in the bottom around the toilet area. They won't fix more than one issue in the same area.

I had a dryer issue one time and I called American Home Shield. I went through their prompts and it was a fairly easy process. They sent 1st Choice Appliance Repair who called me in about two hours. According to my wife, the tech who came to our place was fine. Things have been functioning well since then.

The pump stopped working on our filter for our swimming pool. Stewart Enterprises was very receptive came out very quickly. They replaced the pump and were great to work with. We appreciate that it’s easy to go and put things online and take care of it that way. We’ve been pretty happy with American Home Shield and had good situations with them. We were out of the way from Nashville, so getting people out there and quickly is a good thing.

We just got our furnace replaced in December and that caused my air issue. The furnace people Frog Pro didn't connect one of the wires for the air so I had to pay $100. Airmax Heating & Cooling came and did a really good job. They were helpful and resolved things quickly. The air people from American Home Shield were good but I think some of the plumbing and things we've had had a lower level quality of service.

As a responsible homeowner, I wanted to protect and take care of my most-prized investment, and that is my home. So, I chose American Home Shield to handle some of the things that I can’t take care of. Recently, we had leaking at our food disposal and a leaking shower faucet. I called the 1-800 number of AHS then I gave them my reference number and stated the issue. I went through the automated prompts and the process was very simple. They gave me a four-hour window on when to expect the contractors and when the techs from Draingo came out, they met my expectations on both claims. I understand that with this COVID-19 coming in, they had masks on. Other than that, they arrived on time and were very professional about giving me knowledge about what would take to repair the problem. And since the service, everything is performing like there never was a problem.

Drain Masters inspected two toilets and noticed some puddling underneath. It wasn't a whole lot but trying to figure out what was going on, they found out that it was the seals underneath. The tech said it was a quick easy fix but they were cracked. The next thing that they did was our hot water heater. The pilot light wouldn't stay lit. He tried to do the repair that day. He had a new part, he put it on and said, "That was still the issue, wouldn't stay lit. Your hot water heater's gonna have to be replaced." So we had to wait a couple days, which I understood because they had to get the part. They brought in the new hot water heater, took out the old one, and put in the new one with which was supposed to be code updates but it wasn't necessarily code because ours didn't have one on there. It's just the new hot water heaters require that for it to be able to fit. They had to put those other parts on as well.

The air conditioner stopped working. I went online to file a claim. I logged on, and then it asked if I need service, then it gave a list of categories, and I picked what I needed service for. It said that within 24 hours, I should be notified, a service technician would get ahold of me. The next day is when I got a confirmation that someone will get ahold of me. Nobody got ahold of me until that night. I'm not sure how that process works, but it could be ‘cause more than a high average number of people's things are not working ‘cause it was hot in my area.

I submitted a claim to American Home Shield through the app on my laptop and they said the company would call me within 48 hours. It was near the end or past that and I looked up online and found the phone number. I called the contractor and he happened to be in my area. He said he would come right out. He came within an hour, and he and a worker climbed on the roof, did their thing and fixed it up. They were great and the guy was nice. He said that the system is intact and looks good. It just needed Freon and he had to put 4 pounds of refrigerant in the cooling system. I had to pay him 200 bucks with some change. He said that American Home Shield didn't cover it. They only cover the first $10 of the pound and it was expensive. But it cooled the house down and worked perfectly.

So far, submitting claims to AHS has been very easy. I submitted one for some outlet and lighting issues and 1 Call Contractors LLC came out. AHS has sent great contractors so far.

My air conditioning stopped working and I called AHS. I got the automated service and it went very well. They sent a technician a couple of days later. It was fast and very reliable. Everything has been functioning well and normally. That was the first time I used AHS and I was very happy.

Sears came out and fixed my refrigerator. The icemaker was not producing ice. I gave American Home Shield a call then they sent Sears out here. There was a little bit of a mix-up because I had previously submitted a claim three weeks earlier for a plumbing problem that I called back and told them to cancel because I figured out what the problem was. I was not needing a plumber, and they took out $75 prior to that. I told the rep, “Since you have the 75 bucks, just keep it and put it on this claim.” She got confused and was unable to do it. She did return the 75 bucks to me and then charged me another 75 bucks for the deductible. But other than that, it was perfectly fine.

American Home Shield got Multiple Services to come out for an AC issue, and they fixed it. Submitting the claim online has been easier. I sat on hold for over 45 minutes because I wanted to request them. I didn't want to get a random company because the last company that they had come out was full of BS and tried to get us to buy extra things that we didn't need. Multiple Services is a more honest company. AHS needs to check out the people that they use or their services as far as lawsuits. But the home warranty is very good.

Grade A Plumbing fixed the two plumbing issues I had. I submitted the claim right from American Home Shield's website. We've had American Home Shield for over a year and that's how I most likely have done most of my claims. I loved them. They were awesome. The guys got here early. They were quick, honest and they knew what they were doing. They went to get the part, came back, and fixed everything.

I sent in a claim online when the condensing unit wasn't coming on. Urban Enterprises came out and fixed it in about an hour and they were on their way. Everything was fine. I've used Home Shield twice and both times, their contractors did a very good job. They were prompt and came when they said they were going to. Everything seemed to work just fine.

We just bought our house and we've had a number of issues. One of them was with the toilet. We have four toilets and two of them had just stopped flushing at the same time and were continuously running. I did a claim online via the American Home Shield website and it was user-friendly. I was able to identify the number of toilets and issues with it. High Priority came out and provided professional service. The tech was good to me too. He was a real nice guy and he gave preventative maintenance tips.

Submitting claims with AHS was easy and the contractor who came out was good. I’ve been telling all my friends about AHS.

AHS has always done a good job for us. Submitting a claim is much easier than it used to be. You just go online and click, click. I love it. Now that you've got the online thing, I haven't really needed to talk to a person. The initial guy from Rush Heating & Cooling came out for my AC unit. He may have been a newer employee and he thought he knew he had diagnosed the problem, and he had to get a part. A lady called me a little later that day and said that the initial guy that came out consulted with a senior person, and they were gonna send the senior person out. The senior person came out and solved it right away. He was very thorough. That was good that they didn't just assume, and also that their employee was comfortable enough to let them know that he wasn't quite sure and that they were professional enough to send a senior person out to make sure. I'm very pleased with them.

My AC wasn’t cooling and the circuit breaker kept on clicking every time I put my AC on. So, the contractor cleaned it out because it was backed up with dirt. It started working and didn’t freeze up. I got American Home Shield when I first purchased the house back in October and I'm a first-time homeowner, so I didn’t know how to deal with all of that. It was quick and easy. It didn’t even take more than 10 minutes. Plus, the contractor was easygoing and nice.

Leader Entities came out for my claim. Their tech did a great job and was on time. He took pictures of everything and put in a list of the parts that needed to be ordered. Unfortunately LG no longer makes those parts, so the refrigerator has to be replaced. I got the email the other day and I am calling today to figure out when they can deliver it.

We had a problem with the pool heater and American Home Shield sent out a company in the month of January. They said that it was some bad electrical contact and they did a quick repair. About a week and a half later, it stopped working. So, we called back and they sent the company back out again. It took a while for the company to get out there. They finally came out on the 24th of March and they mentioned at that time that they were going to order a part and try to repair it. Then they said, after about a month, that they could not get the part. The part wasn’t available, that that probably won’t take care of the problem, and that they were gonna request that the unit be replaced.

Our shower was leaking inside the wall. The first time that Lake Plumbing came out was to open and inspect the issue. They found that the leak was a little bit beyond the capability of the parts that he had. Then he made a second appointment. He also informed us that we had to cut the drywall and the firewall out ourselves because that was not covered under warranty. So we cut an access square. The plumber's second trip out was two days later. He did a really good job. American Home Shield was very responsive as to what we needed. When we filed the claim, they gave us a call on a Friday on the same day that we initiated the claim. The whole process was very good.

I filed a claim to repair my refrigerator in March 2020, AHS sent one vendor and told me he could not do anything because the refrigerator was bolted to the ground which was not true, the second vendor came two weeks later and told me I needed a part which he ordered, it took the past two months to arrive, in the middle of a pandemic, my refrigerator was not working, lost all of my food and had to wait an hour on the phone to get customer service!!

AC went out on 4/15/2020, company contracted by AHS responded on 4/19/20. After troubleshooting Fast Response found that our compressor was bad. Also while troubleshooting the tech broke a part that connects to the breaker. Which we found out would require an electrician to come out and repair. The compressor had to be ordered but was not ordered until 4/22/2020. Nothing that has to be ordered is expedited per the Rep so it took until 6/2/2020 for the compressor to come in, but it was not until we called Fast Response that we found out that it was in so that we could schedule for it to be installed.

BEWARE!!!! We have been using American Home Shield for years. Terrible Customer service. Cannot reach this company. AC system broke. Contractor is having us wait 4 days for a service call in 90+degree climate. Interior of our home is now 83 degrees. Our MAIN concern is our dogs health. Left 2 messages for the service contractor...NO return call. We have been trying to contact American Home Shield since 11:00 am...it is now 5:30PM...still unable to reach them. DO NOT SIGN UP WITH THIS COMPANY. We have received similar treatment for years. Just sorry that we tolerated this terrible treatment for so many years.

AC unit went out overnight. After trying a couple of things, nothing worked. 92 degrees today, I set up a work order this morning at 10:19, called back at 12:14 for an update on service call, no update. Saying it takes 24-48hrs. It does not take that long to call someone. I can call someone right now and get them out here but I would be charged. Why get charged if I have my warranty company. So when I called, I was on the call for 50mins before someone picked up. Here it is 4:48pm, still not call for repair, I have a retired military senior that lives in my household along with 4 animals and myself. My thermostat is reading 85 degrees in my home. Needless to say, after the repair from anyone, I will be cancelling. I would not suggest this company to NO ONE. I'll be leaving reviews everywhere for everyone to see.

Worst possible company and customer service. Minimum 1 hour (consistently) waiting to get hold of a customer service representative. Took 40 days to reach a diagnosis on the fridge. The contractor specifically told me that he would recommend replacing it. But when that diagnosis reached them, the diagnosis changed to "we are not able to fix, go to another company".

Had an issue with my A/C unit, service tech came after 3 days of the initial call in very hot weather. Once the diagnosis was given, most of the parts were not covered (only $200 worth) when the minimum was over $2,000. After several years paying a fee I canceled the service and on top of that they have a cancellation fee!! Did I forget to mention that I had to call over 20 TIMES (not a typo) to get them to answer the most basic questions? Fixed the AC situation with another company after 12 days of terrible service with American Home Shield. Save your time and energy (as well as cash)!

My mother and my uncle have AHS and recommended them. Their claims process was outstanding. I made the phone call and AHS took the payment information. The next day, I got a phone call from the plumber. We set up a time for him to come out and was there at that time. Then he followed up and took care of it. I never had to do anything other than to reply to a survey. He was quick, courteous, outstanding, and on point. The process was simple from the time when he first came out, looked at it, knew what the issue was, explained it, and then set up a time around my schedule, which was very busy. He didn't waste a lot of my time, which impressed me. He knew exactly what the issue was and made himself flexible around my schedule when he came back to make the repairs. I appreciated that.

Updated on 06/27/2020: I would like to share my experience with American Home Shield again. At the time of taking contract, I was informed that I can cancel the service anytime without any cost. Now, that I had very bad experience with AHS, I decided to cancel the service and another bummer came from Cancellation department. Alex from Cancellation department mentioned that I have to pay cancellation fees and when I informed her that I was not informed about any cancellation fees, her response was Sales team do not know about cancellation charges. So, seems like this company is running very unprofessionally where Sales team do not know how other department in the company running.

I've had American Home Shield for two years now and it works. For a claim I had where they sent out Hopwood Electric, that went fine. They had to repair a breaker in an electrical panel. Every time I plug something in on my outside outlets, it wouldn’t work. My outside outlet had failed me several times and I finally decided to call my home warranty. The technician was fine and he did a good job. He repaired the issue then when he came and everything is working fine. I had other claims before this too and American Home Shield took care of them.

I submitted a claim through AHS's portal when my dryer wasn't drying. The contractor who came was in and out in less than 45 minutes. I was very happy with AHS.

I did a claim to American Home Shield on our AC unit. Somebody called me right away within the day. The unit's already fixed. RR HVAC came out and they’re very good. They were on time and professional. I am happy with them.

Extreme came out to look at our air conditioning. The technician happened to be in the area and it took less than an hour after submitting the claim for him to come out.

The man from Astro Appliance was exceptionally knowledgeable. I have three refrigerators. One of them was freezing and creating a sheet of ice that would stop the function of the freezer. So, the man came and diagnosed it right away quickly that he needs to first remove the ice. And then after that, he proceeded to clear the passageway that was causing the problem. He solved it within 45 minutes, and everything worked fine. He was very good.

Big Kountry Appliance Repair came out to repair our dryer and it was easy submitting a claim. I’ve been with American Home Shield for 10 years and I like the ease of it although the contractors seem to be more of small businesses than big companies.

My gate motor went out and the door was not opening. I opened a claim with Home Shield and Cactus Garage Doors came out. He was very professional and courteous. He even gave me all kinds of recommendations. He told me, “You could do it now, or I could probably come back out in two weeks.” I would highly recommend him. It was great.

I put in three claims: the furnace, the hot water heater, and the stove. I usually call for my claims. Once I speak to somebody with my claims, they’re always prompt. The guy came and checked my furnace first, but he had to order some parts for that. We’re squared away with that. But then, this other guy came out to check my hot water heater but he couldn’t find anything wrong with it. He said I had an electrical problem. So, I put in another claim for the electrical, but they couldn’t find anybody in my network. So, they gave me a contract to find somebody to get that job done. I found somebody and I just talked with him today. He has to get a permit to do what he has to do.

My air conditioner was not properly cooling. I submitted my claim to American Home Shield and had a bit of a problem getting it into their database. I can go online but it's somewhat difficult for me. I’m a Realtor and it gets confused with my personal and my other ones. Apart from that issue, submitting my claim was easy and it was quickly handled. AHS's contractor, Outlaws Heating & Air, came to fix my problem. While I've had some vendors through AHS that I'm glad I don't have anymore, Outlaws has worked for me in the past and the tech who came for them was very professional and courteous. I met him at the door and stepped away. He was good a social distancing too which was pleasing. He looked at what he needed to look at and got the job done. Afterward, he was gone.

I have rental properties and I have my home. This one is my second home. I have home warranties on all of them. When I buy a property, I usually buy a home warranty. This is my first time dealing with Home Shield and I like them. It was very easy making a claim and I like that too. I put one online for an AC unit. The Right Guys HVAC and Plumbing was my designated vendor. I requested the service late yesterday and the next day, they were there and they solved the problem. I felt good about the vendor. Their tech did a very good job doing the testing. My air conditioning was low in gas so he stayed there until he put the pressure up and the air conditioning was running as it’s supposed to be. Everything was fine.

I’m okay with Home Shield's service. United Air Temp came out on time and fixed the issue.

The water heater started leaking in the tank, and the carpet down the hallway got flooded. I called to submit the claim for it and I waited an hour on hold. The rep, nevertheless, was good. While the contractor from JQ Air & Electric was quick to get it installed, it took a while for them to send the request in to American Home Shield and for them to approve it. The approval took a couple of days, and we had no hot water for about five days -- that was something that could have been improved. But, other than that, it was good.

I love Care Appliance Repair. They were awesome. My washer was broken. American Home Shield had sent a different guy and he said he changed something and he just left. I called them back, but he didn't come. I called to complain with Home Shield, but they didn't take my complaint. But then I didn't want him back because I felt threatened by him, so I was glad he didn't come back.

We've been with AHS for 10 years and I like the security of knowing that if we have a major problem, they're there. We had a water heater go a couple of years ago and there was, what I thought, was a pretty large portion of expenses to us, but for the most part, it's worked. But they had to come out and fix our dishwasher a couple of times and they never performed well, and our microwave too. So, we just went to buy new appliances. It has its value but at the same time, it doesn’t necessarily do exactly as they advertise.

When I filed a claim with AHS, I got an email notification and a phone number. I was told the contractor was gonna call. They called and set the schedule up. Everything was handled very professionally. The freezer stopped working and within a few days, the refrigerator stopped. The contractor got the job done and everything was excellent, professional, and timely. They were efficient and quick.

Our air conditioning was not working. I called American Home Shield and they referred me to Steinmetz. It’s not the first time we’ve had them and they did as good a job as they could. My issue is that we have an old air conditioning furnace, and I’m disappointed that the American Home Shield, in this day and age, would postpone replacing to the point of danger. It’s getting to the point that parts are not available. We have to wait longer because they have to order parts. I’m afraid we’re gonna have a fire, we’re gonna have damage, we’re gonna be gone, the air conditioner will go out, and then food will spoil. I’m really concerned about that. There needs to be some sort of a stricter guideline on making certain that there’s safety involved. We’ve paid into this system for years. I was worried last night. I felt it was extremely hot in here. I first checked the thermostat. It was 80 and it was set at anywhere from 75 to 78.

There were several items on the repair request we have for AHS. There were three faucets that were dripping and those had been repaired satisfactorily. But the first, biggest and the most important job is we had no hot water. It is still not replaced and that’s the thing I’m unhappy about. I've had terrible communication problem. I waited on hold for a total of an hour and a half one day and never got through. And then when I finally got through on another call on a Monday they didn’t have any information for me yet even though the repair guy was here on Friday. They claimed they didn’t have it from the plumber yet even though I know it was sent electronically.

My kitchen sink and my bathroom sink were leaking. American Home Shield sent a guy from Mr. Rooter out and he did the bathroom. But I have a lifetime warranty on my kitchen. So they had to get the part and then they came back and completed it. The guy was nice and very professional. He was new and he brought somebody else with him when he came back to make sure he did it right.

A’s Appliance Repair was fantastic. They did an awesome job. They were very professional and very courteous as well. We were having issues on our refrigerator. The seal around the door was messed up. It was torn on the bottom, and then the little flap where the ice travels to was also not flapping correctly. And then we were having ice that was forming inside under one of the drawers in the freezer. One of the two beams was clogged up so they had to kinda blow that out. All the issues were resolved. Our experience with American Home Shield has been fantastic. Every time we’ve reached out to them, right away, they’ll have someone call us, and the issues have always been taken care of. I’m glad we got it and that we were told about because it’s really helped us a lot from saving money as well.

I had bubbling in my toilet and there was water coming in the basement back up. The claim submission with American Home Shield was difficult 'cause I waited forever on the line 'till somebody answered. They didn't answer right away 'cause they were dealing with everyone. Sometimes it has taken 35 to 40 minutes before one to answer. Then their reps were a little difficult to understand. I had to repeat myself several times 'cause sometimes I'd get hoarse. I also told them to put my cell number instead of the home number but they always put the home number. They still didn't transfer it out.

I went on my phone when I submitted the claim to American Home Shield and said that the icemaker wasn’t working. They charged me my deductible and then, they sent me an email or a text telling me the person who was gonna come to my home. They told me within a day to expect the contractor between this date and this time. The guy came to the house and he was good. He was efficient, very friendly and followed all the COVID-19 protocols with the mask and gloves. He identified the problem and he needed to order a part. He told me what it was and he ordered it. Then when he got it, he called and said that he was gonna come back and put it in, and he did. Since then, the icemaker is working fine. I’ve had other experiences with AHS that were not so good but this one was good.

I couldn’t get the door to go down. It worked one minute, and the next minute, I went to go put my car up, and couldn’t get in my garage. It would only go up so far and then it would go down, and it was weird. So, I had to have help. I called a claim in to American Home Shield and spoke to a rep who said that they had set it up and I would get a phone call. Magic City Door was out within a day. They were great and everything’s been fine. The spring of my door broke within three days after they were out, and the spring was not covered. I called them and said, “I have a problem. Can y’all come back out?” When they came out, they said it was not covered by my warranty, which is fine. They were very nice and helped me get things taken care of where I could use the door again.

I called American Home Shield for a claim and went through their automatic prompt system. Their system works and it said that Neighborhood Plumber & Rooter would be calling me. The tech who came provided excellent service for my toilet. So far, the toilet has been fine.

I had two problems. My bathroom was leaking down in my kitchen and then the second is my sump pump. It’s easy to file a claim with American Home Shield and they replaced the sump pump. But my ceiling in my kitchen is still leaking. The guy from A & S Plumbing said he didn't see anything wrong. He told us to put a seal around our tub and we've done that but there is still leaking. We were gonna try to put more seal around it but I don't think that’s the problem and he’s already been out there twice. But I don't have a problem with A & S. I may need a second opinion but I don't wanna keep on having to pay a deductible for the same problem either.

I went online, did the service call and American Home Shield arranged the rest. The website was easy to use and I was given a 24 hour timeframe. When Appliance Home Solutions came out, they repaired the icemaker on our fridge. The previous time that we had put in a claim for it, they didn’t do the correct water valve, so it was blocking the icemaker from producing ice and they had to replace it. They were great and the unit has been perfect since, which makes life much easier. All in all, American Home Shield has been a wonderful experience and we have never regretted buying the contract. We were thoroughly pleased with it.

The water was consistently running in our shower and there was no way you could shut it off. It was late Sunday night and I had to wait until the next morning. I just had to eat the cost of a water bill because I didn't wanna pay for an emergency. I got up early and made the call, and they were immediately out there, which was wonderful. I am so pleased with American Home Shield over the company that I had. They were 500% better than the other company I had.

The washing machine was unrepairable according to the BJ Appliance. We had to put in a claim for replacement with AHS. I had bought the new washer and AHS was supposed to reimburse me up to $648 for a new one, and I have not received that yet. It's been more than 10 days. The technician did the right thing with the washer but we've had issues with him on our dishwasher. American Home Shield had to get somebody else out here to look at it. And that was kind of unacceptable. Also it is hard to get to talk to somebody at AHS. There's always a very, very long wait.

I've had American Home Shield for several years and they've been pretty good. I just renewed it a month ago because I didn't wanna buy new appliances. $100 was a lot better than 1,000. I had a guy from PDX Appliance Repairs show up and he did what he was supposed to do, and left. I submitted the claim for it online and everything was easy.

We had a leak in one of our pipes, and a guy from Yamaz Plumbing came and fixed it expertly. He comes to the house. He’s usually the person that American Home Shield assigns to us. The house is old, so we have plumbing issues here and there, and he patched it up nicely and it was very quick. He was really good at communicating with us, which we really appreciate with our handymen. It was an awesome experience as always, and I love American Home Shield. We wouldn’t be able to live without it.

AHS provides and tells me what’s wrong. Everyone is friendly. They do the job, correct the issue, and move on. The contractors have been good, which is why I call and use them. Eric did a good job. He put in some Freon and was on his way. Everything works fine now.

I have a three-part refrigerator and the bottom part which is a freezer had ice building up in it. The ice maker was also not working correctly and wasn't making as many ice cubes. Submitting a claim for its repair online to American Home Shield was easy. AHS made it so much easier by having everything set up online. I just put my request in and within a couple of days I heard from one of their contractors called GE Appliances. When their tech came over, he told me that there was a gap in the seal that was carving. He got rid of the ice and sealed the seal tight. Now I don't have any problems with my refrigerator. My ice maker is working well and there is no ice forming in my freezer anymore.

Submitting this claim was pretty straightforward and Changing Winds Heating & A/C came out. They reported that something that would align to a piece of the equipment had lost its O-ring and the condenser didn’t start. It shorted out the capacitor and the Freon leaked out. The tech fixed those issues and made sure that the condenser would start. He also refilled the unit with Freon, which costs me about $420. I didn’t realize Freon was that expensive. But the unit seems to be working now.

We had no power on some outlets. I requested for service online and a technician came out in only a couple of days. His name was Joe from City First Electric and he was very professional, very helpful, and I'm very satisfied with his work. Home Shield is helpful when we have issues with appliances and anything around the house. The $75 per service seems reasonable. The monthly payment of 90 something dollars a month seems reasonable. We’ve used them a lot. However, there was this one time when our dishwasher was not working, and we had service for four to five times with Home Shield, and with two different vendors, but they couldn’t figure it out.

American Home Shield sent Keyliam & Sons, and everything went fine. It was for a shower drain that was clogged. The tech was on time, professional, and he corrected the issue quickly. He snaked it and it was a done deal. I've also had a couple of pool claims and then some plumbing claims with AHS. The plumbing is usually not an issue but I've had a bit of an issue with other claims. Still, AHS is a lot better than my previous home warranty.

Summer last year, we had an issue with the air conditioner and AHS sent somebody here. They changed the compressor and then I paid them for coming. Then they said that I didn't have coolant. So they put the Freon in which cost me around $450. This summer, we turned the air conditioner on and it worked for two days and then again, it was not cooling. I called AHS again and they sent Fast Response. The guy said I have a leak on a basement. He fixed the leak. He changed the old piece and put a new piece. I had to put Freon again so that was another $450. I don’t think that’s fair because I already paid for the Freon last year, and now, I have to pay again because the person that was sent here last year never checked if I had a leak or not.

We called American Home Shield when our pump stopped working and they acted and got us the information for the vendor quickly. I received an email or a text confirmation saying that we should be contacted within 24 hours of the submission, but we were able to get in touch with the vendor within the 24 hours. It was quick and it went well. Cool Pools came out, diagnosed the problem, let us know what was going on, and kept us informed. They did a good job.

Georgia Boy Electric came. Because of the virus everything was a little behind. The tech couldn’t tell what the issue was because my stove was so old. I had to have it replaced. It didn’t take long once we got it settled. I paid more than what they gave me for the stove, but the stove was old. I just wasn’t happy that it wasn’t at 36-inch. My old stove was a 36-inch, and I had to get a 30-inch one. So now, I got a gap that I have to fix. Another thing I didn’t really like on the new one is it doesn’t have a cover. My old stove has a griddle but it had a cover. Also, this stove doesn’t change to five eyes. It just stays four with the griddle. My old stove had five eyes. But other than that, the new stove is good.

We submitted the claim online and doing it that way was great. But when we tried to reach somebody, sometimes it took a of couple hours on the phone. My wife just put it in speaker and did her chores or whatever. And then, she might call at 9 o'clock and answer at 11:00. But she just put it on speaker so she can hear if somebody picked it up on the phone. But to reach somebody over the phone is really hard. Home Shield should make phone call system more reachable. But even with everything, like especially the one where somebody comes, like the plumber or somebody else, they were precise, and said what time he would come and follow up. That was very good.

When I received the flyer, my neighbors and other people keep telling me that when they purchased their home first, being that I live by myself, a home warranty is something good to have. They have used American Home Shield in the past and that had reliable service. Ace Heating & Cooling came out recently for my claim. They looked at the unit, diagnosed exactly what was the issue, resolved it in less than 30 minutes, and were on their way. They were very efficient.

I had a code that the dishwasher was leaking. I went online, put the claim in and it was taken care of. The tech looked over things and he saw a big leak. He assessed that the leak was being caused by the stuff around the door and he ordered a part. When the part came in, I notified them, and they sent out another man to install it. The man told me that there was no leak around the door. It was something else. He fixed it and it was fine. Then I noted that I was getting a leak in another portion underneath the sink and he came back out. He said when he pulled the dishwasher out to do something, it loosened the connection from where the water comes into the dishwasher. So he tightened that. I checked it and there was no water. So he fixed it and they’ve done their job.

As soon as something happens, online is usually the easiest way I can submit requests and when the air conditioning wasn’t cooling, United Air Temp came and checked it out. There was a part that needed to be replaced and they had to order it. A couple of days later, they got it and replaced it. It took less than a week total and everything's fine now. The replacement claims could be a little easier though. I've had a couple ones that I still haven't finished the process of. There was something broken, I bought it on my own, and now, I've got to submit a claim.

Everything went smoothly with my AC claim. Watters Heat and Air is the best person to work with. They were quick and thoughtful. They get things done. They get things ordered quickly. Everything went off without a hitch. I'm very appreciative of how American Home Shield runs their business. I'm a Realtor and I sell them all the time. I used to only work with Old Republic until they screwed over parts for 30 days so I told them they'd never get my business again.

I’m good with AHS for my warranty. I submit claims to them both online and on the phone, but going online is easier. Steven A. Mills Plumbing came to fix a garbage disposal. It took two days for them to come out.

Over the many years that we've had AHS, they've been good. We always call when putting in a request and they normally answer in a relatively timely manner. The "We are all hearing of COVID, so we can't get to you" recording on their message machine needs to go away though. Overall, it's a good service. Recently, they sent Affordable Heat and Air and they were excellent. The service call was very quick and the young man was extremely polite and seemed to know what he was doing. We just bought a new home and we had a choice of any number of plans and we went with AHS.

I can get a hold of American Home Shield when I have a claim and they send out a work person here to my home. But I would be waiting 45 minutes for a call to be answered. I just wish they would answer the phone sooner. I have an issue that has been going on for a while. The icemaker does not stop making ice and I reported it about two weeks ago. But there’s another problem and it hasn’t been resolved. Plus I don’t want anybody in my home because I’m an elderly person and I didn’t wanna be exposed to coronavirus.

The AHS reps who handled my claim for my air conditioning unit were great. In a little over a week, one of AHS's contractors called Victory Heating and Cooling came to my home. They were backed up. Plus, they came when the riots were going on and they wanted to make sure everybody was safe. The AC unit has been working well since then.

This was the first time I ever used my home insurance and I'm still confused on what's even covered. I really don't even know that type of stuff. I have a lot of other issues and things I need to get fixed, but I don't even know what's covered. When I got the insurance, I paid an extra for a swimming pool. But then I was talking to my neighbor and he said that most homeowners insurance doesn't cover swimming pools. I'm confused if I should even bother with that.

I have had the warranty for a few years. Used it a year ago for a plumbing problem. Took them 10 days to get someone here. The technician did fix the leak when he finally got here. On April 19th of this year, I placed a service call for my refrigerator, which had quit working. They scheduled Sears to come out on May 14th. When I complained about the service date being so far out, the representative told me that was the best I was going to get so I needed to keep that. When Sears came out, they needed to get a part. They ordered the part which came two days later. However, they couldn't get back here until June 2nd to finally fix the refrigerator. I had to purchase a new refrigerator because I couldn't go that long without a working refrigerator. If you are going to pay for service, you should get the service when you need it.

Not worth it - AHS declined almost every claim. I used AHS products for 2 years since owning my rental property in NV. Claims process is horribly painful and long. Lack of action caused me more damage because of leaking shower head. Managers are powerless.

Over one hour hold times for customer service? Yup. Cancelled service appts at the last minute. 6 week wait for rescheduled service call? Really? Unable to reach an actual person for help. Save yourself the frustration and just set aside some cash for repairs and avoid these “insurance” scams. Still on hold for over an hour now, no human contact.

DO NOT DO NOT DO NOT WASTE YOUR MONEY. Lord knows I’m glad the seller of my home paid for this. They charge for every time they send someone out and most of the time there’s a loophole which causes whatever you’re calling for to not be covered. Plus you’ll never be able to get someone on the line to speak with you anyway. WORD OF ADVICE! 1. If you’re buying an existing home expect to make repairs that inspections can’t find. 2. Whether you’re buying new or new to you do what your grandpa did and HAVE AN EMERGENCY FUND! This company will paint a pretty picture but it’s cheaper just to pay for it out of your own money. Yes it costs you more to pay these ????’s. They are the only ones who benefit from this relationship. If you don’t have an emergency fund then DO NOT BUY A HOUSE!

I have been with this company for a few years now and this year has been the worst. After my contract is over I will be leaving this company. It is very hard to get a hold of a representative. I waited 30 minutes then was hung up on. I've had different reasons to call. There was an issue with billing and another time I needed service done. Both times it took me over 30 minutes to reach someone. Both times I was hung up on after waiting 30 minuets and had to call back & wait another 30 minutes. And calling in is the only way to contact. There is no email to reach anyone or chat. It is ridiculous!!!

Any time we call American Home Shield, it is a nightmare. They need more help, I think. And you could tell the people are reading a script, which I get, but when you ask for a supervisor, you should be able to talk to a supervisor. I had a pool heater issue and they said it was a button. I said it wasn't, it wasn't heating. I called American Home Shield multiple times and they kept saying it was electrical, but it wasn't. I don’t even know where they came up with electrical. And I would call and be on hold for two hours. Finally, I said I needed a supervisor to lay things up on me. They sent somebody else out and they fixed it. But now they’re telling me there’s an upcharge to replace the heater. I don’t understand why I’m having to pay a deductible, a monthly fee, and now they’re telling me they’re gonna charge me an extra $300 to put in my pool heater.

I am a new customer and filed a claim regarding my microwave, Requesting service was easy through the web site and the the technician and service was prompt. However the problem started after that. The technician said that the microwave is irrepairable and needs replacement. He said that this information was provided to American Home Shield who would contact me. However there has been no email or any communication from American Home shield regarding this. I logged into my account and the claim status says it is complete. There is no way we can send any email or contact customer service to check status online. Telephone number provided but I waited on phone 3 times, 45 min each time to be disconnected in the end.

A friend recommended American Home Shield to me. That friend has had no problems with them. Plus, based on word-of-mouth, the service AHS provides is good. I went with them and so far, I've been pleased with the service. Each time we call, AHS would respond to the issues and complaints I have. Most recently, their contractor All Appliance Parts came for my appliance issues. The tech did a great job. He fixed my stove with no problem. They had to replace my microwave so I bought one and AHS reimbursed me for that purchase. I am satisfied with their service.

I called Home Shield a couple weeks ago. Last week, they sent someone out to fix my AC. They told me that the contractor will be out the following day between 10:00 and 12:30, and they did come out around 12:00 and fixed the AC. They were pretty pleasant. I was at work and my daughter told me that they were at the house. So, I drove over there, which took me three minutes. When I got there, they were on the roof of the house and they came down. I explained to them what was going on and they told me that they would take care of it. They went back up there and they fixed the problem, and it’s working perfectly. I even sent them back an email and let them know that it’s working great.

DeMond Electric fixed some sockets for me. Submitting a claim to American Home Shield is easy as long as I get someone that speaks English well. I typically call it in. I have the reps put a note not to send the contractors that I don’t like back to my house. I've had a few where the experience was a bit unpleasant but for the most part, they do good. People are making adjustments because of the COVID-19 impact. So, people are transitioning to work from home. So, I understand that that's making the wait time a little bit longer but I like that the contractors no longer handle money.

I went into the garage to put some trash in the large city trash bin and I heard this dripping sound. It had just rained very hard and there was a lot of thunder and lightning the night before. I thought I was having roof problems. I looked up to see if there was a leak coming from the ceiling in the garage and I didn't see anything. Then, I saw the water on the floor and then I saw the water in the pan. There was water dripping out the spout of the water heater. The water was still getting hot though. I called in the claim and the technician came out. The spout in front of the water heater, for some reason, had repositioned to the on position. He just turned the spout to the right and stopped the water. It was a very simple fix and they then closed out the ticket. Now, I'm not seeing any more water.

I had issues with my garage door and my garage door opener. When I would go out of the garage, the door would open initially. But then, when I go to close it, it won't close. Likewise, when I come in, the door would open with the remote. But when I try to close it with the remote, it would not close either. I called in a claim to American Home Shield and went through their automated system. I selected the option to be updated via text message as to when to expect the techs. So, I got regular messages from their contractor Holliday Home Repair LLC.

When I submitted a claim to AHS regarding a plumbing issue, the initial call and repair went fine. However, when the technician put the pipe back together, it was extremely clogged. The same day he left, my kitchen sink was stopped up. So, I called them and he told me that someone would come out and snake the line. But nobody ever came to snake it. When he came, he also told me his machine was too big and that I needed to cut down a two-by-four in my basement where my tub for him to get in.

Greenway did a great job. The guy who came out was an experienced person. He came on time like the way he told me. He called me and told me he was on the way and he'd be here in 10 minutes. The AC was not cooling properly. He worked on it and it's working now. I did the claim to American Home Shield over the phone. I spoke to a very nice person. I've got AHS since 2016. The previous owner forwarded the contract to me. I do have another house also that I associated with AHS, and another condominium in Nashville also. We got four accounts with them right now.

American Home Shield has been great so far. I went online to make a request and the platform was very easy to use. It said that they would call me or I would get some sort of notification from the technician when they would come in. Considering Covid, I assumed that it might be a while, but it was actually a few days. Realty Rekey came out to rekey my doors and it was good. They were very friendly. The guy came in by himself, and he was very professional. He asked me what doors I wanted to change the locks on. I showed him all the locks and he was very quick and finished it all.

The freezer at the bottom and the top part of my GE refrigerator kept flipping temperature like the control would not stay or set. It was going from 30 degrees to 54. I’d open the fridge and everything in there was pretty warm as opposed to pretty cold and it was spoiling my food. I called the claim online and I had a response very quickly. I could see in the email who the claim was assigned to and At Bay picked up my first call and scheduled the service guy who came out on the day and within that time that was scheduled. It worked out really well. They had to order parts and the parts came in less than a week. Then they called and scheduled a time for the technician to come back in and install it.

We have a security system and we have the camera on the front doorbell. But over time, we could not hear our doorbell. My husband wanted to put in a new doorbell on the inside of the home. My husband knows some electrical stuff and so when he was trying to connect the new doorbell and putting the wires together and we were testing it, it would no longer work. He felt better to have a professional come out because he doesn't know about the transmitters. We called AHS and advised the representative that we needed an electrician to come out. They contacted the electrician, the company, who contacted us to make the appointment.

The contractor was scheduled for the second day, but we were not available. They scheduled for the third day instead. We had a cooling issue and leakage. They fixed the leakage, but a specific room is still not getting cold enough.

The dishwasher wasn't draining. I called to submit a claim and the next day the rep said that they would call me and let me know the block of time and they did. They came out once and they were fine. the unit worked out really well.

There was too much stuff that was put in the disposal that shouldn’t be put in and then it was clogged. We called the Home Shield and paid the $75. Then the guy from City Plumbing came and did a good job. He was a very nice and professional gentleman. He sat down and took care of it. We thanked him and then he left. We’ve been very happy about that. We've had Home Shield for about a year. And they sent us a notice that it was gonna be the end of this month and we had to renew. Then my wife made the arrangement so they could collect monthly from the bank.

The drain of the drip pan beneath the AC unit clogged up and I needed to clear it. I filed an online claim with AHS and had no problems. I'd like them to lower their prices though.

Our AC stopped cooling and it was running when the guy from Temperature Techs came out. I had shut off the unit and it had cooled down. When he turned it on, everything was running, and so he left. I called him back and said, “It’s 90 degrees in here. It’s not working.” So, we left it on. He came out and found out the problem and fixed it up. It was late on a Friday and it was like 5 o’clock and it was really hot out, and he stuck it out and did the job. He had the part with him which was even better. He didn't have to go grab a part anywhere. He was a good guy and he was prompt. Everything is working great now. This was the first time I used American Home Shield and everything went fine.

Our recent claim experience with AHS was outstanding. The contractors were prompt and very knowledgeable. This was my second warranty claim through Island Breeze, so I’m familiar with their company. The website of AHS is very user-friendly. It's also clearly identified where the submission button is and how to submit a claim. It is very informative. It was very easy for me. As soon as I submitted the claim, within about five minutes, I received a phone call. So, it was very prompt. My experience was great.

I submitted the claim to AHS online but the mobile web wasn't great. It wasn't really clear exactly what would happen. It was just like, "Someone's gonna call you." We don't understand what that means. But Piedmont Mechanical came and the claim was fixed.

We had some leaks. Plumb Genius was sent by American Home Shield. The contractor did a good job. I do have one valve that’s a little tight. I might have to call him back for that. He put in a new O-ring and tightened it up. I’m not getting any younger so as my arthritis, so it’s tough to open valves sometimes. I had very good experience with AHS overall. We've been with them for about seven years, and the contractors come out in a timely manner and all the contractors that we've had have been very good.

There was a couple of GFCI outlets in our house that were not receiving power. The Aim High Electric technician came out, took a look at a few things and ended up finding that one of the outlets in the master bathroom wasn’t connected properly. It was arching so that ended up being the issue. He had to replace the GFCI outlet in the half bath in the main area of the home because it was exerting too much power and ended up blowing itself out.

I've been protected with American Home Shield for about eight years and it made good sense to have an insurance. Recently, I had a stopped touch sink. Draingo of Alabama came into my house with the foot protection and face mask. They snaked the drain and were very professional. Now, we're able to use our bathroom sink so we can brush our teeth.

The pump engine burned out. ABNation came out and they were really good. They called us, made the appointment, and got here perfectly on time. The tech quietly came in. They would ask us so many questions, then went ahead and changed it. We’re really happy now. Everything’s perfect now. I’ve had Home Shield for a long time in many of my homes. We’re very happy with them. I love the coverage. And because I’ve been with them for so long, I already know what’s covered and what’s not covered, and how it works. So I know when to call and when not to call.

J & K Plumbing came to a plumbing issue outside a wall. The leak is happening so they came. This is the second time because I reopened the ticket. This time, the technician is on time and it was quick response. It's a professional, permanent fix now. They did very clean work and I’m happy this time. But when it comes to the very first, the beginning when the ticket was opened, the technician overlooked and he said that it’s not their issue because it was happening from the other faucets that we attached, the splitters. There's some breakage inside the wall and it was leaking, too, and so was the hose.

Every time, my garbage disposal would start to die out and we would flick the switch for it to come on but it would not come on anymore. I went on American Home Shield’s website to submit the claim. Even though I didn’t have my account number, the website made it easy to find that information for them to find me. I just navigated through very quickly. It was helpful and straightforward. I got a phone call quickly that day from the contractor and they gave me a time and slot when they were coming out. They fixed it as well as the issue I was having with the toilet. The guy was here for 20 minutes and then he was gone. Since then, everything has been working great.

There was a water leak in my air conditioning system 'cause the condensation pipe was backing up into my home. I called in a claim to American Home Shield and they set up my appointment with their contractor. They gave me a phone number to call and I called Beaches Air Conditioning and Heating the next day. The tech who came was on time and he was very nice. He found my problem and fixed it. I couldn't be happier. I'm glad I had my AHS warranty. They got my problem solved very easily.