American Home Shield Reviews

Some of my claims with American Home Shield have been good and others have been bad. With my dishwasher claim, it took me forever to get it fixed 'cause parts had to be ordered. The techs who were sent were good but they were constantly telling me that Home Shield doesn't cover this and that Home Shield covered that. Plus, I didn't know what took so long for the part to come in. I didn't know if they ordered the part or the delay was with the product coming in. I would have never repaired this dishwasher. I would have replaced it if I was Home Shield.

After I submitted our AC claim, I heard from the contractor within two hours and they scheduled the service for the next morning. It was very quick. 1st Goal came out about a week and a half ago because we were having an issue with our refrigerant line freezing for our central air conditioning. They were just here again yesterday. They had given us some refrigerant the first time they were here and it didn't take quite enough so they gave us a little bit more yesterday and checked to make sure there were no leaks, and now it seems to be working okay. We also had a plumbing claim for plumbing and everybody's been great. We get a response incredibly quickly. Everything's been great so far. We've been very happy.

We’ve had coverage with American Home Shield for many years and I often wonder if it pays off, but so far, we have kept it. When Sears came out to fix our fridge, everything went fine. The technician was fantastic. He had to order parts and come back once the parts arrived. It took a week or so.

I prefer to calling my claims in and speaking to a live operator. I’m just old-school that way. I get someone on the line pretty quickly. With COVID-19, it has been a little longer than usual, but overall, it goes smoothly. There was a leak on top of the AC unit. The contractor came out, assessed it, and took care of it.

I had some problems with my refrigerator and it took seven months for AHS to replace it. I could never speak to a manager. People said that they were going to call me back but they never did. The contractor said the door was damaged. He said he told AHS but they claimed they didn't have a record of it. They should improve their customer service and helping people when they need help. But other than that, I haven't had a problem with them. Recently, the condo association had somebody come out that was doing air conditioning checks for $50. I had mine checked and they told me that I had a leak and it needed to be replaced because of the Freon. ATR General Services came and they said it was fine. It's running good now.

I had two claims with AHS - plumbing problems, which were resolved, and the AC problem. The air conditioner wasn’t cooling down. If I set it on 72, it’s coming down to it, but it's still warm inside. The first time they sent somebody out there, the guy didn't know what he was really doing or what he was talking about. He said something by the furnace was leaking and he was supposed to repair that leak. They told me I would have to pay additional $150 out of pocket for 2 pounds of Freon. He put the Freon in supposedly, and I was still having the same problem.

I put in a claim online for the air conditioner unit and then they called and submitted the order. The website was very user-friendly. I submitted the claim on the weekend so I had to wait the whole weekend for it to come through. It took three days for the contractor to come out and they were wonderful. We got a new air conditioner and then it broke again and we got a new one.

My air conditioning stopped working and I contacted American Home Shield. The next day, I called the contractors and they gave me an appointment for the following day. They came out ahead of the scheduled appointment and got it running and cooling quickly. So, everything went pretty well. I liked how quickly AHS was able to get me in contact with the company to come out here.

AHS had my refrigerator fixed and they did great work on that. I also called in an order for my furnace. Recently Rubber Duck Plumbing tech said something was possibly clogged in the toilet. The problem was not fixed so the second time he came out, he said something might be stuck like a pen and AHS won't cover that. I called the third time and they said I would have to pay for a second service. They said the only way I won’t be charged for a second time to come out is if they refer me to another plumber for a second opinion. I put everything under insurance for a reason and they were asking me to pay another $106 to come out when it only costs $99 for a brand-new toilet. I might as well just get a brand-new toilet and just put it in here. I’m definitely trying to see if I can find something else that will cover my appliances in the home.

When I submit claims over the phone to American Home Shield, their reps do a good job. Sometimes things are hard to understand, but we get the conversation taken care of get the job submitted. Most recently, I had a clog in my drain and AHS sent out Innovative Plumbing Solutions to do service. The tech was very professional and well-versed. My wife told me that he did a very good job explaining things and making sure that she understood what he was doing. He answered anything she had a question on.

AHS's claims process has been pretty easy and quick. We usually submit claims online and one day or two days later, someone calls or emails us. The contractor usually comes here in one or two days, which is usually one day after they call. The payment options could be better. When you do a payment through the phone, doing the one payment, you have to wait a day after. You could do a regular monthly payment. If not, you have to talk to someone else. AHS came for our AC once and when the washing machine was leaking somewhat, the contractor fixed it perfectly.

We’ve had two service calls with AHS and they’ve both been exceptional. The most recent call with Wright, although it was exceptional, the service technician didn't wear a face mask. We would've been more comfortable had he done that. There are good contractors and then there are ones, which, when they’ve been reassigned on subsequent calls, we’d have to call back and say we don’t want that contractor. Also, there always seems to be a lag time when the contractor makes the initial contact. If you make the call or you go online, and they say, “American Home Shield sent the contractor. We’ll contact you within 24 hours,” it’s pretty much all the way 24 hours or more. So, I find often that I call the contractor.

The contractor who came out was here for about 30 minutes to an hour. But the only thing he fixed was the garbage disposal. He didn't fix the toilet since it was pretty much still working. I just gotta deal with the loud noise that it’s making. He also said that AHS doesn't cover the p-trap, so he didn't do anything with the sink. If everything was able to be fixed, it would be better. Other than that, I’m satisfied with my AHS experience.

I called Home Shield to submit an AC claim because I wanted to ask a question. But the wait time was something that was too complicated. At the same time, I was trying to log on to the site. I logged on and filed a claim online. Two or three days after, Koning Mechanical Services called and the guy said he had been trying to call me. If he did, he only called once and didn’t leave a message. But he seemed like a nice person. He was professional and helpful. He walked me through everything. The only issue I had is he had taken the cover off for the AC unit and he didn’t put it back on the right way.

Last year, when I put in the claim for our air conditioner, the company that came was very good at communicating a lot. This time, the air conditioner wasn't blowing cold air and the AHS website responded in the same way. It immediately said that somebody would get in touch with me and the contractor did. Every time I've filed a claim with AHS, I've gotten a prompt response. The local company last year had a little bit better system than the one this year. The local company this year didn't communicate as much. But both experiences were good and they were both professional.

To file a claim, I had to log in on the AHS website. It was super easy and took less than five minutes. I was told to expect the contractor the next day. When the contractor was on the way, they sent me a text. My AC unit wasn’t cooling and the contractor fixed the capacitor. And then he told me he changed the air filter, but last night, my boyfriend said that the guy took the air filter out but didn’t put a new one in. I don’t know if I misunderstood the guy, but I thought he said he gave me a new one. All in all, I would recommend AHS.

The ice maker wasn’t working and it was repaired within the same day. I just submitted the claim online and then I got a text saying that they had received the claim and that I would be contacted. The guy from Servicemax USA came on time and he was quick and thorough. Everything is working now.

I just got with American Home Shield so it was my first time to submit a claim, I was learning how to do it but I figured it out. Now that I see how it works, it should be easy. I did it online and then I was gonna select rekeying and plumbing. Then I couldn't select the second option because I found out that it hadn't transferred into my name yet from the previous homeowner, so I had to call. The scheduling was a little weird. I got a text saying, “We’ll be there tomorrow between x time and x time.” But I had a phone call and I wasn’t available, so I had to cancel. Then, it was all done via text as opposed to someone picking the phone up and making an appointment. Home Choice Services came the next day to fix the plumbing leak in the laundry room and the guy was great and di a good job. Since the repairs, things have been perfect.

Our refrigerator was leaking water all over the kitchen and we had to turn off the water to the fridge. I called Home Shield's 800 number and I heard back in like a day or so. Dave's & Sons came out and checked it out. They ordered everything they were supposed to and fixed it. They did a great job and they cleaned up after themselves. They replaced the icemaker and everything was good as new. I've been real happy with Home Shield. Even the vendors said that a lot of the other places aren't as decent as them. Most of the companies try to get out of it, but Home Shield takes care of it so vendors like working with them so much better. I'll just keep renewing with them.

I had the refrigerator's dial all the way up. It kept getting warmer and warmer. It just was slowly dying and the icemaker wasn’t working. The icemaker wasn’t working maybe because it wasn’t cold enough. The tech said the refrigerator is 19 years old. We've only lived in this home for two years. We replaced the fridge. We got a newer one. The whole GE experience, even the delivery man, was really great. I'm on a fixed income and if I ever had a major issue, like our central air conditioner, I would have to charge that and pay for it over the years. With having the warranty program, it takes a lot of stress off not worrying about a major expense.

I rent the house out to two tenants and they informed me that they had tried turning the aircon. It was blowing out air but it wasn't hot or cold air. I made sure they had it on the cool setting before I made a claim. I filed it online on American Shield website, the contractor called the same night and they were out there the next day around 2:00 or 3:00. My tenant said that the guy was there for a couple of hours and fixed the problem, and it worked after he left. It was overall a great experience.

The AC had frozen up the draining pipes, and it wasn’t cooling anymore. The air was blowing hot. I just turned it off. I didn't wanna overwork it. It was simple submitting a claim to American Home Shield. I just called and spoke to a very professional and kind rep. I called Royal Flush and the man got here on time. He arrived at the earliest point of the timeframe. He didn't arrive in the later part of the window. He was very professional. He went straight at it. I was in a bad mood that day. I’m disabled, so I was in my room. My back was hurting, and I asked him if he could ask my son for any questions, and he took care of it. Between him and my son, he was sweet. He was a cool guy. This is my first eligible month with AHS. I really thought I was gonna get a runaround. I didn't expect them to be so quick to help me. I understand I’m paying a deductible, but they were very professional from making the claim all the way to them coming out and fixing the AC.

I’ve been with American Home Shield for 15 years and I’ve never had an issue with it. It's always been very good. We put the claim in and someone calls us, and they come out. My dryer was not heating and AHS said the contractor would contact us within 24 hours, and they did. They set up an appointment for us to go over. They came and changed the part that was broken but they had to reschedule to come back because the belt was broken. So, it worked a few days and then it stopped working. He’s coming back tomorrow between 10:00 and 1:00 to finish it.

Initially, there was a slow drain going on in my guest bathroom. Then, there was a leak in the pipe underneath the sink. I needed to call someone professionally and when I submitted the claim to American Home Shield, I didn’t have any difficulties at all. The contractor came by and looked. They attempted to snake it out and they were saying that they couldn’t get past the P-section. They went down the basement and they said that an area needed to be removed, which was what they did. I’ve had AHS since July of last year and I'm very satisfied. You never know when something bad is gonna happen. When I talked to the plumbers, I asked how much it would cost on the outside and they said around $7,000. So, I got my money’s worth. I would recommend it and use it.

My washing machine was making some funny sounds and the drum was shaking around a lot inside the tub. My husband set up the appointment. AHS called and said that this guy was gonna come out. The guy was really knowledgeable and very safe with the whole COVID stuff going on. It ended up being just one silly thing in the middle of the tub. He just popped off this cap, tightened the screw down, and that was all it was. However, the cost was $135 for that. With that amount to have someone come out is a little pricey. People should think twice before having anyone out. But some friends of ours also have AHS and they pay about what we do. AHS actually has a lower payment for when people come out.

We've had three claims with AHS. We had our hot water heater, then the next week, my air conditioning upstairs went out and my refrigerator stopped working. Chi-Tex Plumbing came out for our hot water heater that didn't have hot water. It took me a while to get to talk to a real person, but it was fine. Chi-Tex was really good. When we had the last two claims, I could not understand the guy at all no matter how many times I asked him to please repeat. I asked him, "Quite honestly, are you telling me I have an option between Big Country or GE?" He would just go around and around. Finally, I said whoever could come out here was fine. He picked Big Country then Big Country gave me a runaround. They said they were coming and cancelled twice. I called back and got somebody different. She also was a foreigner, which is hard to understand, but she did get me a GE representative to come out here, which was fine.

American Home Shield's service has always been good. We just renewed with them because there are some things that I don’t wanna fix. They merged with HSA and we’ve had HSA for about 10 years since I owned my house in South Carolina. With that house, we surely got our money’s worth. For my most recent claim, everything was good. It was a simple fix. I was an idiot and should’ve checked the safety valve. The water condensation drain line was clogged. When the water backed up, it turned off the safety valve. I paid $75 to have a guy come out and push some compressed air that I could’ve just blown with my mouth. But he did good. He was in and out in about 15 minutes. He went out, checked the voltage and refrigerant level and said everything looked good.

I am a customer that purchased a home warranty for my condo. I have filed a claim on my refrigerator and had good customer service with no flaws. While filing that claim I had called to ask to see if a company was on the approved list and was told no, so I went with the company they provided. They made if clear that they weren't able to give me a list, but were able to let me know if a company was approved or not and did so. However, when I called back a few months later to ask for an approved company I got the rudest agent on the phone. She was sarcastic, kept repeating that she could not give that information and wouldn't let me talk. Then when I asked to speak to a supervisor to report her, she would not transfer the call or give me her name.

We’re in a condo. We’re on the first floor. On the second floor, they had a leak. It wasn’t a good seal for their toilet so water was dripping from their place down into our unit. We had talked to them a couple of times about it and they said that they had somebody looked at it, but I don’t think they ever did. So, we had more water damage.

I called American Home Shield on a Saturday morning for a claim and got the answering service. It was a long weekend and I didn't get a call until Tuesday. That could be improved. We had to wait a very long weekend but the technicians from Sunbelt Electric were fine. The issue ended up being an electrical problem so the technicians came back and it was a different problem than what they had fixed. They got the electric fixed and everything's resolved.

I go online, write my claim up and then Home Shield sets it up. It's an excellent process and it's very quick. It's very easy if you have a computer. Home Shield replaced my microwave, and fixed my dishwasher and dryer. They also sent a contractor and fixed my air conditioning and heater at different times. I called the pool people twice about my pool and they discovered what was wrong with it. I just had to add some chemicals to the pool to make it work. It was resolved. Knock Out Pools & Spas was very courteous and polite.

CNJ Services came out for a disposal replacement. Because I've been sick, the kitchen was an absolute disaster and I wasn't gonna be home. My wife was home and she had to deal with it. The gentleman was going to have trouble accessing the sink, even though the advice was, "Make sure it's available." He was beyond accommodating and professional when my wife explained how embarrassed she was that the house was a disaster and the sink. He was so kind as well. It was like he was a family member. What really made the difference was how wonderful he was given our situation. And of course, the repairs were absolutely unbelievable and perfect.

American Home Shield is the best and filing claims has been super easy. Recently, Integrity Air Conditioning Services came out. They were fantastic and did a good job.

The AHS claim process was easy. We thought that there was an electrical problem with our smoke detectors because of how they were going off. When the contractor came, he said that he replaced all the batteries. We couldn’t pinpoint to him which smoke detector was really a problem and he said that without having a specific one, he couldn’t do anything. He really wanted to make sure that he fixed what he could and spent time asking me a lot of questions. He didn’t want to leave. He said that pattern I explained to him on what was going on with our smoke detectors was concerning. I know we have a 60-day and if something were to happen, we could always call.

I called in and spoke to a rep at AHS when the AC unit on my rental property was not cooling at all. I didn't meet the technician, but I did speak with him via telephone. He was very friendly and very informative. He met the window I was given of when to expect him. The tenant was very satisfied. I had work done by another contractor dealing with the furnace on another claim. American Home Shield paid some, and I had to meet a payment of $1,300. That contractor did not fulfill all of what needed to be done correctly in the repair. That was the only thing I was upset about and disgusted with. But eventually, everything was resolved so I am happy.

With AHS, I like that I can call somebody up and they can come and fix it. It's more of a convenience and not extraordinarily costly to pay out-of-pocket right then to have things fixed or replaced. I had an issue with my water heater and they ended up replacing that because it got bad. We also had a claim for an older refrigerator. The technician has come out a few times and he has been awesome. The first time they did it, they thought it was a thermocouple that didn’t work. But it was the thermometer. The heater was working, but for whatever reason, it wasn’t registering that it should be defrosting. The top part wasn’t getting defrosted. Therefore, it's frozen up all the coils and not letting the airflow to cool it down. In the end, the claim went well.

The air conditioning wasn’t cooling. We had an issue with the same air conditioning about a year ago but it was a different issue. This time, it was fine. I submitted the claim online and then I got text messages with updates. American Home Shield communicated very well and was very helpful. They were gonna send the same people that they sent a year ago but we had something tricky on our roof that they knew about. They didn't have the right staff for it because of COVID, so they had to figure out a different contractor to send and they were very quick about it. They did a good job of covering themselves. Complete Comfort came out promptly and fixed it very well. I was very happy with their service. So, now I’ve seen their two different AC contractors. They both did a fine job.

Our air conditioner wasn’t coming on to cool the house. We called American Home Shield, gave them our account numbers, and rather quickly, we were told that someone would be calling us to set up an appointment. The contractor came out last Saturday and it was perfect. We were very pleased with A1. Ken, the technician, was very pleasant and came early. He was a true gentleman and he knew his craft. We hope we can always have them if we need any further service. The experience with AHS was wonderful and the response was great.

When I bought my house, the previous homeowner had purchased Home Shield for me. So far, my experience with them has been good. They call and email me and keep me up-to-date on things. Their website is user-friendly, too. When my furnace didn't work, I went online and submitted a claim. The techs came faster and way better than I expected and they replaced my furnace. It's summer now. But it was cold in the house and I needed a new furnace. Having AHS is definitely worth it. I'd tell my neighbors they should pay for it and at least get a year's worth.

I had a water leak and Home Shield sent Patriot out. The guy came, diagnosed the problem, and it took them about four weeks to get back to the guy. In the meantime, my water was running and by the time they came to their conclusion, my water bill had gone up so high. And they weren’t gonna fix it because it wasn't on the inside of the house. The insurance that I have didn’t take care of that. That was all they had to say from the very beginning instead of letting me wait for four weeks. I hired somebody to fix it and I had to pay a lot of money. It was horrifying and stressful.

Our faucets in the house were leaking. I submitted a claim to AHS and they sent us Midtown Plumbing. The tech had to order parts and we had to wait for those to come in. The tech was very friendly and he did the work. He could have charged us for the parts but he wanted to call first. As a result, I paid $27 for the parts as they were still under warranty. He got our faucets to stop leaking. Plus, Midtown had to cut a hole in our ceiling because we thought we had a leak. It was found that we didn't have a leak per se. Instead, the problem was something in our bathroom and water was overflowing in an area. The tech fixed that issue for me and said that if we had any additional issues, we should give him a call. I haven't had any problems with any of my stuff leaking since then. While I've had hiccups here and there with American Home Shield, I'm more satisfied with them than with my last company.

The claim for our AC unit which we filed with American Home Shield went great. Their contractor Anthem Mechanical came out and the tech from there was on time. He was very professional and he explained everything that he did. He went and clicked on the side of the house a couple of times and told me to turn the AC to a certain temperature. I didn't feel like he was trying to manipulate me or get any extra money out. He just went and did what he had to do as opposed to do. He was able to get me some cool air whereas the other contractor wanted $1,000 extra and other things. I've been at my location for 15 years. I dropped American Home Shield when my house was fairly new. I signed back up last year. This claim has been a good experience. It's something that keeps me wanting to keep my AHS warranty.

My ice maker on my freezer stopped working. I submitted a claim online to AHS. The technician that came was professional. AHS came in handy. I had a hot water heater problem as well.

When the AHS people schedule, the contractors are there pretty quickly within a day. Also, it’s easier to pay the copay and just have the contractor come and they take care of it. I have four brand-new GE appliances, just about a year old. I didn’t know they were junk when I bought them. I’ve been trying to get my dishwasher fixed through GE ‘cause it’s still under warranty. They couldn't find the parts for eight weeks now. The GE tech said he'd be around the corner and he’d call me. I told him that I’m five minutes away. He said that since I am not home, he would leave and be back next Friday. I finally gave up. Then I called American Home Shield when the microwave went. The Sears guy came, looked at my appliance and fixed it. He was wonderful.

I’ve had AHS since we bought the house and I love the coverage due to the fact that it protects us, and they do what they say they're gonna do. A guy from Appliance Guard came out to repair a refrigerator and did a fabulous job. His customer service was stellar. He cared about what he was doing, which made me much happier. He noticed that there was a minor problem still so I contacted the company today. I have to send them the model number, and they said it’s not gonna be any extra charge to me because they have to come out and complete the repair. Everything turned out great.

American Home Shield was recommended by my boss who’s had them for years. They were there when I needed them, and that was helpful. I wanted to use companies that AHS said we should use for anything. I tried to submit the claim online, but the dropdown didn’t give me an option for just a checkup. Options were if something was wrong, so I called them on the phone. I was told someone would call me within the next 24 hours. First Class Mechanical did and we set up an appointment for the next day. Aside from doing checkup, they cleaned our HVAC and put in new filters. Their visit kept the HVAC running smoothly. My daughter said everything went fine. They were very nice and took care of everything.

I heard about AHS through a home purchase. They were one of the options and after I researched a little bit, I chose them on some reviews that I read. I've submitted a few claims and it has all been handled very professionally and well. When a valve within the shower fixture that turns on the shower wasn’t working properly, the contractor came out a very short time after the claim was filed. He then replaced some parts of the shower fixture.

There was water in our basement from floods. American Home Shield sent Pipe Solutions, and the tech was fine. Everything was good. We’re scheduling something to be done. Overall, having the coverage helps.

I prefer talking with people and usually call AHS to submit claims. That way, I can explain what I’m trying to communicate better than if I wrote it down. I don’t know all the exact terms, but I can explain it. I trust AHS and kept them for 20 years. They have dealt correctly with me. In all of the time that I have worked with them, the only real problem I had was about two years ago when I had to replace a dishwasher.

The fan was on, but the upstairs air conditioner was not cooling. I went online and submitted a claim to American Home Shield. The website was very user-friendly. I was told that the contractor would be contacting me within 24 hours, which Douglas Mechanical did. When I spoke with them, they said that they would have someone out. They gave me a schedule of open appointments, and I got to choose the one that was best for me. Everything was great. I have nothing but good words and good recommendations for both American Home Shield and Douglas Mechanical. Having AHS is worth the money. I'd tell others to spend their money to have AHS policies.

I have a claim with AHS for my air conditioner and they sent out United Air. I've talked to AHS. It's very difficult to get a person. I spent over 10 hours on the phone yesterday and most of it was waiting to get a person. And when I got a person, they weren’t able to give me the information that I needed. I’m working from home and I missed a call a couple of minutes ago from someone who was trying to explain to me why a repair on my unit is going to cost me $2,214. I get that I have an older unit. Also, the same vendor that is working with AHS is charging me $7,000 to replace the unit and AHS is only giving me a $900 credit. It makes me feel like I don't have a warranty. It doesn't make sense to me. I am not a happy customer.

The owners that I bought the house from chose American Home Shield and I went ahead and extended out a year ‘cause I’ve not been displeased. My hot water heater was replaced. The contractor that came did a good job. They were professionals. They seemed like they knew what they were doing. They weren’t out there very long. They also fixed the leaking faucet in my bathtub. All in all, they were here a couple of hours, but they had to wait on me to go get a money order to pay for the code stuff. I had to pay out of pocket to have it brought up to code. I have a friend who is a plumber who said they did everything that what they had me pay for wasn’t part of code, and what was code, they didn’t do. So, I don’t know how true that is ‘cause I don’t really know what is required for it to be up to code.

I called up Home Shield and requested service for someone to come and check the refrigerator. There was a slight hold for maybe 20 minutes but that was okay. They gave me a confirmation number and they told me who was coming. It was Sears. And they told me what the date was and what the window would be based on the scheduling that they were able to determine. We lost our freezing in our refrigerator and we had to empty it all out and I unplugged it. I plugged it a day before Sears was gonna come out. It had to be on for longer before he could figure out what the problem was. Then, it died again and came back, but the freezer is at minus one and they recommended zero. It was close, but the fridge part is up at 60s and it should be down around 35. That part is not working and the tech has to come back.

I had a plumbing issue almost a month ago. My disposal wasn’t working and my faucet was dripping, and I called it in. American Home Shield said that it could be on the same claim because they were connected. They told me to expect the contractor within a day or so, and they called the next day. Chris, the rep, was amazing. He replaced the disposal and I can use it now. He also replaced the faucet and the sink is not leaking anymore. So, everything is wonderful. He did a great job and I was very happy and amazed with the level of service. Plus, when you have that extra level of humanity and you love other humans, and God-fearing, I felt safe having the rep in my home. They should use him more often because we need more people like him in the world. I had a great experience.

The garage door was not responding. The big thing that’s on the ceiling was not making the door go up or down and it was making a weird and really loud noise. I called American Home Shield and they said within 48 hours, someone would be contacting me. And they gave me the name of the company. I was extremely pleased with JD Garage Door Installers. I remember calling the guy and he wanted to know when would be a good time to come over to my house. And it was during the crisis of the pandemic, so I wanted to make sure that nobody was sick. He came on a Saturday and I didn't have any complaints at all.

It was leaking in the central air down in the main area and it was frozen outside. It was very easy to submit the claim online and then I received a message. Cool Factory came when they said they would come. Last year, I had issues with the people that American Home Shield sent and they were not doing their job. I ended up having to call somebody separately to come in, and they had to put coolant in there. So I told the tech from Cool Factory that there might be a leak in the system and he just put one pound of coolant and he claimed it should be good to go. One of the people called me and said that if there would be any issues within 60 days, they should be called back to take care of it. Even though I had to pay over $80 just for them to put one pound because American Home Shield would only pay $10, which is ridiculous, the air conditioning is working now. It’s about 90 degrees outside and I don’t have to worry about it.

Rice Heating and Air came out for our AC claim. He assessed the job, knew exactly what it was and he took care of it. Rice did an excellent job. However, sometimes with AHS, it’s good, and sometimes it’s bad. I don’t agree with some of the policies that AHS has in place. For example, when you need coolant for your AC unit, the policy states that they only pay for $10 of it. Where in fact, it costs $80 a pound, but you’re only gonna pay for the first $10. Sometimes I don’t think it’s as good as it’s cracked up to be. But other than that, it’s helped us out in the long run. It’s gone right when we got our water heater replaced.

The air conditioning was not working and we submitted the claim online. The website was outdated but it was okay. However, I wish that American Home Shield was communicative in regards to how long it would take for them to get a contractor out. The expectation was that they would get in contact with me. They gave me a rundown of what my expectations were, what to look out for, what’s gonna happen and then follow-ups. But the wait time was a bit long. It took almost a week for MekTek to come out. In total, it took almost two weeks to get the air conditioning installed but at the same time, we’re also in the middle of COVID-19 with big problems so it was fine. I also would have never asked for a better contractor to come out. He was awesome.

I had an issue with cold water pressure coming from my wall to my washing machine. Reporting the issue to American Home Shield through their online portal was a super easy process. Their techs from Home Service Corporation called back quickly and they were able to get my appointment scheduled for that week. Their tech came and was here for 30 minutes assessing, fixing, and replacing my valve.

I had somebody come to check the air conditioning and the unit had a whole bunch of leaks and cracks, so I called American Home Shield. They said that they’d send somebody out and the tech who came was great. He replaced the condenser, and it works just fine right now. All in all, they were very friendly and informative and I would use them again.

I couldn’t get the water hot and when I submitted a claim online to American Home Shield, they told me who the contractor was but they didn’t tell me what service they provided. So, I just knew that as a plumbing service, they should be able to fix or change my hot water. The contractor was very friendly and knowledgeable. American Home Shield has done everything they can to make sure that I’m good to go as far as I was satisfied. If I didn’t have hot water to my bathtub, then I wouldn’t be able to take a bath. So, that would have been an issue.

I would open up a request online whenever there is a problem. And then, the way Home Shield normally works is they make two appointments. First, the technician would come and assess the situation. If there were any replacements, he would go back and he would work with the Home Shield offline, and then he would make the second visit to replace the part.

We had have a lot of plumbing issues inside the house like flooding, toilet and leaks, so Plumbers have been here a few numerous amount of times. I called to submit the claim and the contractor was here the same day. Those guys were good. Our house was destroyed and they are still fixing. Our experience in using American Home Shield has been perfect, overall. We would definitely refer.

There was a cracked elbow on the washing machine drain in between the laundry room and the kitchen. I called American Home Shield and it used to be very easy. When I called them, I would be talking with somebody from Oklahoma or Iowa. But whatever the accent was, I had no trouble understanding or communicating with. Whereas right now, I feel like 50% of the time, it's hit or miss. But that’s my only thing. For this claim, submitting it didn't seem to turn out bad.

If you do claims online to American Home Shield, it’s a lot quicker. Sometimes, you might have a little bit of a hold time if you do it over the phone. We’ve done it both ways. We did a claim recently. The house wasn’t cooling, and ice was forming outside and downstairs at the furnace area as well. Dudley’s HVAC & Maintenance came out. They were amazing, very professional, very courteous, and friendly. They had very helpful information that they were giving, and they showed up when they said they would. They had to order parts. Because of not having the part and needing to be approved with American Home Shield, and then having to have it ordered and sent, and then also the coronavirus with the shipping, the repair took a little bit longer. It was a week and a half by the time they got the part and was able to come and get it done.

I had a water problem from the kitchen on a Memorial Day weekend and I couldn’t wash dishes until that was resolved. I spoke to someone from American Home Shield and they told me when I could expect to hear from a contractor. I heard from Water Control Plumbing immediately and they came out the same day. They were real thorough and professional. They explained exactly what they were doing and what the issue was. They resolved the problem with no issues. I’ve had American Home Shield for a few years now and the experience has been great. If I ever have an issue with a contractor, they make sure to send out another contractor that I am satisfied with. American Home Shield has been nothing but professional with me.

I’m in Florida and my well went dry. I didn’t have any water. So I called AHS and I had put my well pump on the paperwork so it’d be covered. They sent somebody right out. But I had to have a new well built so it ended up costing me about $6000 just to get some water. AHS put out $1500 for the pump but the rest I had to pay. Also our smoke detector wouldn’t shut off. It just kept on going and going even if you change the battery. Submitting a claim with AHS has been pretty easy.

I really like my AHS policy so far. I submitted a claim for my dishwasher and their contractor 2 Bald Guys came out. They provided good service.

I’m extremely happy with American Home Shield. I had a washer problem. A guy came out and took care of it the next day. Then I’ve got three air conditioning units and one went out. The guy was here in a couple of days, which is understandable this time of year with the AC. He fixed it and showed me the bad part. I also have a fan that had a problem, and the service guy is out there right now taking care of it.

My husband is sometimes frustrated with trying to get through when he calls American Home Shield. We called one time on a Thursday and the water was out. We had to wait a very long time before the contractor came out. Their contractor may have been behind because of all the people that need things during the pandemic. It was difficult because we were without water in the house. Still, AHS's contractor came on the day they promised. They needed a part and they had one guy get that. They did a good job. So far, most of AHS's contractors have been very good.

I’ve been in my house since ’06 and it's been a while that I've been with American Home Shield. I won’t change to another company because I’m satisfied with them. If I had problems with my claims, they got them straightened out. I had some issues before and they corrected some things. It’s not gonna be perfect. There was a claim I made where they sent out Veteran Rooter. I really like them. They fixed the issue. Their tech was professional and knowledgeable. He was nice and kind too. Every time someone comes out for something plumbing, I want Veteran Rooter. I also have a microwave that I have been dealing with due to issues for a couple of years now. The microwave is back out and American Home Shield worked with this.

I used to feel AHS was a good company, but not anymore. Have been a customer for years and never really needed service. From one-hour or longer hold times to speak to a representative (even at 3am since they're a 24 hour company), to the contractors that are sent, AHS has become horrible. Had minor plumbing issues - first plumber came out, spent 20 minutes 'reviewing' everything and told me nothing would be covered. Then I get a call from AHS saying all repairs are denied, but if I wanted this company to fix my issues, I could pay them $875 to do it. I disagreed and but was told I could get a 'second opinion'. So, AHS sent out another shady company - this tech told me different stories, offered repairs at an even higher price and said everything would be declined.

Last week, the temperature was pretty high and all the AC was blowing out was warm air so I called Home Shield and they sent someone out. They went up on the roof and said that there was a burnt motor in one of the things and that they couldn't handle it. So American Home Shield called Sub Cool. They came out on Sunday and they did a fantastic job. The tech got up there and did what he had to do in less than an hour. So I was very pleased. Submitting claims with Home Shield is so fast and easy. It's very convenient. This was the second time that I’ve used them since I’ve been in my home and they were very expedient. Everything was well done and very smooth.

GEO Appliance came in to make a bunch of fixes related to the refrigerator. They did a pretty bang-up, solid job across the board and they were very professional throughout the process. The person that came out was professional and knowledgeable. He did the job efficiently. He did it in a very thoughtful and clear way. When he suggested that he could fix it, he did it in the time he said he would. So there were no surprises. He was clear and communicative. The refrigerator has been fixed fully and is working fine. Overall, I had a very positive and very easy experience in using American Home Shield.

Our washer was leaking one time and one of AHS's contractors, Apply Fix Heating and Appliance came out to do service. The techs tightened a valve for us.

Pro Service was sent to service our dishwasher. It took them about 48 hours to come out after submitting the claim. Overall, I’ve been pretty satisfied with American Home Shield.

Everything went fine with my recent claim with AHS. The contractors repaired the garage door and they were fine. What I like about AHS is I’m able to schedule an appointment with a contractor without having to go through the Yellow Pages, without having to google or guess. I’m able to go directly to them to get a referral.

I love AHS. I have them for my tenants. It's very convenient and a lot of peace of mind. I don't have to lose my sleep or have chest pain when I get a call from them. I live in another town and it's not possible for me to catch up with those guys if there's a problem. I need it for two more units. There are four units in the building and I purchased AHS for two units, but if I can get a discount, I can buy it for another two years. When Air First Mechanical came out, the feedback that I got from the tenant is that their AC is working fine now. She's happy with the work and if she's happy, I'm happy.

The techs from JW Heating and Air were very professional, on time and I'm very happy with their job. They contacted me within minutes after filing a claim with AHS. It was pretty efficient. I've been with AHS for a couple of years and I'm very happy with them and their service. I recommended them to my family too.

I had a little problem and a technician from GE Appliances came and he fixed it. He changed the timer. He was good and everything seems to be okay. It was a good thing we have American Home Shield. Submitting claims with them was not bad. The only thing is when you call, it takes them so much time to answer. I have to wait almost 10 minutes. If it is online, it's easier. But I'm not much familiar with them online.

When I called in, it took a very long time to talk to somebody because I didn't wanna get somebody out regarding the wrong service. There are two services for AC. I wanted to make sure I got the right one. That's the only reason why I hailed on the phone and not create a ticket online. AHS handled it well. The only problem I had was that the phone just kept on cutting in and out and it was really hard to understand the person on the other end. And I thought it was my phone at first, and then today, when I talked to him again, the same problem.

I had a claim for the gas water heater. The pilot light would not stay on, which is a thermocouple. I contacted BlueTech Plumbing and I sent the tech serial numbers of the information for the water heater and pictures of what he needed to know. I was asleep during the service call, but everything was completed in one trip because he had the information to get the correct part. It went very smooth. BlueTech Plumbing communicated with me. The tech got me essentially the same day service and I was very pleased with them.

AHS's claims process is pretty easy. All I gotta do is go online and put in what I'm trying to do. Then, AHS's contractors would call me within 24 hours and set an appointment. Most recently, I had their contractor H-Plumbing come out to change the food processor on my sink. The tech was very professional. He explained how my new appliance would work as well as some dos and don'ts with it. He took his time doing things right.

AHS ha much better coverage than the other company I was considering. They costed half the price too. I went with them and most recently, they sent Gaige Appliance Repair for a second call for a washing machine claim. The lock on the washing machine was causing an error and it wouldn't start. The tech was right on time and he found something that a previous company sent by AHS didn't replace. The tech said he didn't know why the previous company didn't replace what was needed when they previously came out and replaced the motherboard for the washing machine. Gaige Appliance was great.

The hose of our washing machine was defective, so I had water everywhere. The tech from Green's Appliance came out and fixed it. He had to order a part so it took a couple of days for the repair. I like the security that AHS is providing.

The oven would not turn on. It's a propane gas oven. My parents live at that address that we have covered. The gentleman was there for quite a while that day. He left and said it was fixed. That was on last Friday. Then, on Sunday, was the first time they went to try to turn the oven on to use it but it still wouldn't come on. So, Monday, I just got back on by internet, and put to do a recall that the oven still wouldn't come on and they let me know yesterday that they will come back tomorrow between 8:00 to 12:00. It was easy for me because I'm not computer-friendly. And I've been pleased so far because I have been able to go on and do it myself. So, if I can do it, it's easy.

911 Locksmith Services came out to rekey our house. The people that came out were fine. However I’ve had another claim that is electrical and that got denied. This is our first home purchase, so this has not been a pleasant experience for us overall with American Home Shield. And more than likely, unless, the next couple claims where something happens turns around, I won’t be continuing with them. I’ve actively told people not to go with American Home Shield because of how awful it was. I had questions and every person told me a different thing and it has not been great at all.

Metro Air Services came in and everything went well. They were prompt. They were able to complete the service, and my air is doing fine. The initial issue was it wouldn't shut off. Something was not connected in the unit itself. The tech fixed that. He cleaned it out. He changed out some filters, too. I've had American Home Shield for several years now. So far, it's been okay. Submitting a claim has been easy. Now, we're doing the touchless, where nobody's writing checks and giving credit cards, and it made it even easier.

I had some sinks that were backed up with some drains. I submitted a claim online to AHS because the phone systems were completely backed up. The contractor came out and fixed them. He did a great job. He was nice, professional and did the job quickly. He was in and out. It’s been great since then. Having AHS has been great so far.

I had multiple complaints. One was that there was leaking coming from the ceiling. So I thought there was a pipe that had burst in the ceiling in the kitchen. And then there was something wrong with the knob on the toilet and with something in the shower. I submitted the claim online with AHS and they said that the contractor should contact me within 24 hours and the contractor did. Dave and Sons Plumbing fixed the issue with the shower and the toilet. But there was no pipe that burst in the kitchen. They said that it was something coming from the outside. I really couldn’t use my kitchen because I had to get the drywall tore out in there. A plastic paper had to be put up. So it’s really affecting me being able to use the kitchen. But other than that the other repair wasn’t as bad. Dave and Sons did a good job.

American Home Shield was recommended by one of my Realtor's colleagues. They’ve been easy to work with and responsive to claims so we went with them. I wasn’t clear about the process during my first call. I asked how it would work if a replacement was needed and if I could purchase something that’s more expensive and pay the difference myself. Paying the $100 service fee was fine, but I didn’t wanna do that and have the contractors come and say that the unit had to be replaced. And then not being able to get what I really wanted and have to purchase that outside of the home warranty. I wanna know that process ahead of time. I don't wanna have a particular brand or model shoved at me. The ladies who helped me weren’t allowed to transfer me to the department that handles that but they were wonderful, very polite, and helpful.

AHS's contractor, Air Pro Master came and I got charged almost $500. Afterward, I came to find out that was way out of line. Their tech told me that our hot water heater wasn't working. Beforehand, I was already happy with the 10 seconds it took to get me hot water. However, there are laws that say how much contractors can charge insurance companies. The tech said I was way over it. I told him that I was not gonna replace the heater. When he was done with the repair, it was taking me over a minute to get hot water. Something wasn't right. That time, I was fortunate because I had told the tech to throw our unit into our garbage and I was able to get it back. Now I have a plumber coming to check it out. If this plumber is right and that I was overcharged, we will drop AHS. I’ve never cheated anybody, and I don’t wanna be cheated.

Our refrigerator wasn't cooling and the freezer was frosting over, and it's frost-free. I called American Home Shield and made the claim. Everything went as it was supposed to. Dale's came right away the next day and the service guy was very professional. Everything was satisfactory. American Home Shield is very professional and handles claims in a timely manner.

When Brick Street Plumbing came out, I told them that water was running down my wall into my bathroom downstairs and that my two faucets were leaking. You turn them off but they weren't all the way off. The tech changed those two faucets and then for the water stuff, he tightened the bolt on the bottom of my toilet. When he tightened the bolt, he said, "Keep flushing it and let's see if any more water goes downstairs." I was flushing it and it didn't seem like any more water was running. So he said that that fixed it. But I told him that it didn't make sense that a bolt on the floor of the toilet would make the water stop flowing down the wall downstairs. He replied, "Well, you don't see any more water."

The refrigerator has been repaired multiple times. A tech changed the compressor and it lasted a day. Then, he came back out again and did something else. It lasted for two days. He came back out again, did something, and it lasted for a few days. Now, it's not working at all. A tech from TT&D came out and said it was beyond repair. The computer board inside is reading that the temperature is as it should be but the compressor's not coming on. He said he was gonna tell Home Shield that he suggests this unit be replaced. But Home Shield does not follow up in a timely fashion. They take a very long time. I should have had a replacement refrigerator by now. This has been a few weeks.

I’ve always used AHS and I’ve been doing business with them forever. I requested them to come out and set a repair for the pump for my pool. They set it up with Watertight Pool. It was on the Memorial Day weekend and Watertight Pool said they’d be out around Wednesday. I’ve had them before and they have always done a fantastic job for me. Tyra, who works for Watertight Pool, is fantastic. She sends out the appointments and also a manager of 100 people. If I have 100 of her, I would never have to worry about my job. She was that good. The guy that came out was excellent. He did what he told me he needed to get done and it only took him about an hour or so. The repair saved me from having to put out more money on the water bill.

The washer wasn’t turning on. It wasn’t quite cycling through at all. The contractor came and they ordered a part but it didn’t fix the problem. The guy closed the ticket without completing the job. So AHS had to start everything over again. It was quite frustrating because I called AHS every day for two weeks until they were able to send out another person. I told them that the guy did close the case. But he didn’t close it. It was still open. Therefore, they couldn’t do anything else until the first company closed the ticket. It took me two weeks of calling and then talking to that person. We kinda had to go through the whole process again.

We chose Home Shield because of the services that they provide, the rekey service and the annual air conditioning spring tune-up, and the reputation. That's the big thing. With submitting claims, I had some issues getting the air conditioning servicing scheduled because I was originally told they don't do that anymore and that was not part of my contract. I got several excuses and I had to go through several gyrations on that. Finally, somebody called me and she was able to go ahead and move past all that. Other than that, they communicate very well. They do a very good job of communicating with the customers and following up.

One of AHS's contractors called Mr. Rooter Plumbing did great service for a problem with pipes. They let me know what was going on and gave me an estimate. Their tech did a great job.

Yesterday, we had an electric issue. I placed the call and paid for it. AHS sent me an email saying who was the individual that was gonna be coming by but they never called me. So, I called the number and said my pool is getting stagnant and I needed it to run. I also asked when were they gonna be out here. They said probably not until next week. I asked them what if it was an urgent issue. They said I'm gonna have to find someone else.

I had issues with my air conditioning not turning on. The tech came to check in to it and it was working. Then he told me to let him know if it turned off and he would come back. It did turn off as soon as he left and he came back right away and found that it was the fuse. He said that that was something that he could not do and that I had to call an electrician to come and do that part. Other than that, he was very informative. He said he would also help me by submitting that request to get someone right away to deal with the fuse issue that kept shutting off the air conditioner. So I went ahead and made a claim. But it looks like he made it for me as well so he was very kind to do that. Then within two days, I was able to get someone to come. It's something so simple and my air conditioner has been working really well since. Not being able to sleep is the worst feeling but it has worked out really good.

At first, Home Shield said they were gonna send out Sears but they said it was gonna take two weeks. So I told them that they gotta find somebody else. They did and they found me this fellow from Appliance Plus. It worked out great. The tech did a great job. He diagnosed the problem immediately. He said it was gonna take about a week, and two days later, he was back with the part. So he overachieved and under deadline. This case was excellent. But I had a case about a month ago with an oven and it took a while. They finally replaced it but it took about four weeks chasing people. So that wasn’t so simple. They kept bouncing it from one department to another department. A customer shouldn’t be three weeks without an oven. But most of the time, Home Shield is excellent.

I love AHS. I like the fact that if something goes wrong, it’s reasonable, budget-wise. It’s not gonna break us. For my most recent claim, the contractor came out to identify a leak upstairs and he found it because the bubble of water downstairs is not growing anymore.

The air conditioner was tripping the circuit breaker and when I flipped it back, it came on but it wasn't cooling. I went online and submitted the claim to American Home Shield. It said to call them if we didn't hear back from Seabreeze within 24 hours and the contractor called me within 10 minutes. The guy was on time. We were given a 9:00 to 11:00 window and he was here at 9:00 AM sharp. In 15 minutes, off he went. It was a great experience. The AC is perfect since he has been out.

Home Shield's tech people are all consolidated in one area. It seems like a certain group has a monopoly on their service calls. They all come from 818 area code and they never have anything kind of near here. The only time it wasn't was when I requested a certain contractor who would probably closer to come out here to change my valve.

I tell more people about American Home Shield. We've been with them when we bought our first house in 2006. We're in our second house and we've had it just for the comfort of knowing that we could have something fixed. Our air conditioners are a year by year thing. Lane Services usually come out to my house a lot for my AC and we love them. We get better work done out of them than we get out of most people. There was one that they pieced some part just to keep one of the units running. They couldn’t get the one capacitor that they needed, so they put two or three together to make one. The thing is still running, but it's just getting so old that we needed a new air conditioner and to get it replaced is gonna be a lot of money out of our pocket.

Our AC was leaking like it was raining off the coils and it was ‘cause the refrigerant was out. Submitting a claim for it with AHS was easy. I just did it online. It was really quick. Once I figured out where it was, it was really simple. I submitted it on Saturday, and they brought somebody out on Monday. The contractor that came saw part of the issue. He added the refrigerant. But then I had to call them back out to do a follow-up to where they came back out again because he didn’t clear the blockage that was in the pipes. It was still leaking, just from a different area. There were two different problems and the first guy fixed the refrigerant, which got everything working again. Then the other guy came out and fixed the actual leak that was coming from the pipes. I paid my $75, they came out, fixed it and fixed it again the second time for nothing. It was perfectly good with me. So far, so good.

The washing machine was fixed and although it still leaks, I think it's because there's too much water. The contractor readjusted the drum, however, it's old and just can't take as much water as it could before. But I'm fine with that. It's just in the garage so it can leak a little if I have to put on the full load. The other issue was with the exhaust fan hood. The contractor ordered the parts but was not able to install them. Because of the age of the system, there was no way to remove the panels to install the parts. The exhaust fan hood is going to be replaced and I'm still waiting for the call back about the replacement.

I had American Home Shield at my residence in Maryland for about nine years before we moved down here. I had a problem with the air conditioner there. First, they replaced the A-frame and then they ended up with the outdoor compressor. I was pleased with it. Here, I had the 10-year homeowner's warranty for the new construction home. While everything was new, I wasn't too concerned about it, but once they started putting some age on, I went ahead and re-upped. It's about a year and a half this time. Overall, I've been with them for about 10 and a half years.

I’ve always had good luck with AHS. The water heater and the air conditioner sit side-by-side and I filed a claim for what I initially thought was my water heater. At first, AHS sent out a plumber. He diagnosed that the issue wasn’t the plumbing. It was the air conditioner. I then called AHS and they sent out an air conditioning person that fixed it right away. It was a very good experience.

We had a plumber for the toilet that broke and the guy was very polite, quick, and professional. He came in with his mask and asked if he needed to wear gloves. He fixed the toilet. AHS pays for itself a ton and I refer them to my friends.

I didn't want the same keys as the other homeowners had. Submitting the claim was easy. I called Home Shield and they referred Ball Security & Locksmith Service. They then called half an hour before they came out. They sent me the text that reminded me of my appointment, and someone would contact me when they were on their way. And I got a message saying that, "I'm on my way." The tech was nice and fantastic. I wanted all the doors to be one key and he did it. I feel very safe.

I call Home Shield when I submit claims and I let them know what’s going on. Usually, it’s up to a week before the contractors could come out. There was a horrible vendor a couple of years ago when I had service done on an AC unit. The guy threw some Freon on the unit and it eventually died. He should’ve known that it was on its way out anyway. He really messed it up and I didn’t find that out until after he was long gone and after the 30 days. Home Shield didn’t handle it and I had to buy a whole unit. The guy patched it up and said it was okay when really, it wasn’t okay and I got stuck with a bill. I wasn’t happy about that at all. Then, I had a plumbing issue where I thought we had a leaky pipe. United Air Temp came out and the tech tore out the wall and it was just a stain on the ceiling. I haven’t seen the repair on it, which won’t be till next week or the week after.

When my pool heater was not operational, I called American Home Shield's phone number, spoke to a representative, and submitted my claim. They then assigned it to The Pool Guyz. Once the claim was submitted, The Pool Guyz contacted me within about an hour and told me they would be out that same day. They were here promptly and dealt with the issue. They dealt with American Home Shield and I had a replacement unit installed 24 hours later. It was a very great process and it was a good experience with The Pool Guyz.

I received an AHS home warranty with the purchase of a condo. When the AC didn't work, AHS sent Relaxed Heating and Air. At the first visit, the repairman said he needed to charge me $80 for "coolant" which wasn't covered by the warranty and said that AHS would not allow him to test anything else until he had put in the coolant. He didn't even look at the part of the unit that is inside the condo, only looked outside. He put it in and presented a bill for $123! This obviously didn't stop the noise and didn't cool the condo. I called AHS who said they would send them back and "If it is the same problem according to the technician, you won't be charged another $75."

I called on Monday, May 18, 2020 to file a repair claim. I asked if I could use another plumber to fix my leaking pipes and submit their license and insurance. The rep told me to pay my $75 service fee first. I wanted the answer first because there were damage to house and personal property and contractor was handling everything. I’ve had good and bad service people from AHS. Good question for situation. They cancelled my contract and did not submit claim. I have been an AHS customer for over 10 years and never missed a payment. Tried to reconcile misunderstanding all day and every day to no avail. Was told nothing I could do. They should have honored my claim as I was a loyal customer for over 10 years. This is a disgrace!!!

When the dishwasher didn’t work, I called a representative at American Home Shield and they set the claim up. It was okay and I was told the contractor would call me in 24 hours, which they did. But I had two contractors out and I wasn’t really happy with either one of them. The first one came out and said the dishwasher couldn’t be fixed. That was fine. He said that if we don’t hear from them in 24 to 48 hours, to call the insurance company. We didn’t hear from anybody for about a week. I kept calling the insurance company and just got the runaround. So that was terrible service. We were left sitting there and nothing was happening. When I called the insurance and said they hadn’t gotten the report back from the other company.

There was a loud noise but the AC wouldn’t cool, and it ended up being the motor. My wife called the 1-800 number. It was our first warm deal and everybody turned on their ACs and it was Memorial Day Weekend. Friday night is when it hit, so the contractor could not squeeze us on Saturday, but then they did Tuesday after the holiday. But it was completely understandable and they did it in the morning. They had to order a part and they got it in a day and a half and installed it the next day. I'm in Chicago and it has been cold so the AC hasn’t been needed as much. Occasionally, it's popped on and it's working fine and quiet.

I was purchasing a home by myself and I felt like I needed the extra support for major repairs. Then I got issues with the attic fan and the bathroom fan. I filed a claim and I received an email as to when to expect the contractor. Then Jim Hubbard Electric came and did the attic fan. The tech ordered a part and he wasn't able to complete it that day but I didn't have any serious issues with it.

I had a crack in my upstairs shower one time and I submitted a claim to AHS. They sent out Legum's Heating & Cooling and the tech came out in a day or two. He told me that my issue wasn't covered. Still, AHS has been good for me until this last claim that they denied.

Harris County Appliance Repair handled my issue well. My refrigerator was leaking water. They came out, assessed it, then they came back the next week and fixed it. The AHS claims process is not difficult. You just call and they take care of it and overall everybody was good.

About a year and a half ago, the air conditioning stopped working and American Home Shield sent somebody over and they replaced the circulation fan. That went on and it was fine. About two weeks ago, the bearings on the fan were making a racket and so we called them up and four days later, they sent somebody. The guy that came over said it was the squirrel cage fan so he would have to order it. That took another four days without air conditioning and the temperature was a 100. The guy finally showed up and had a new squirrel cage fan. Then he showed me the old one which was perfect so that was not the problem. I asked him to check the motor. The motor that was put two years ago was shutting and they replaced that.

We find it difficult to submit the claim to American Home Shield over the phone. It’s more efficient and we get a more rapid response when it is done online. When the technician from Above and Beyond Appliance Repair came out to repair our washing machine, he was very good but it took him a long time. Once he figured it out and ordered the part and reinstalled the part, it was fine. I’ve been with American Home Shield since 2017 and the trade fee hasn’t changed but the price keeps going up every year without any explanation. Still, I feel good about them.

I got American Home Shield when I first purchased my house back in 2008. After that, I was deployed overseas so I shut it down 2012. I came back here in the States and I'm with them again. They sent out 5 Star Home Services for an AC claim I had. The tech was professional and friendly. He figured out one of the fans for the AC was low Ohms. He changed two of the items on the fan motor and a battery-thing. It worked.

AHS claims process was extremely easy and the website was pretty intuitive. Assigning someone or finding someone might take a little bit, but it’s not that bad. In my case, the issue was kind of urgent. I went out of my way and called the contractor and tried to expedite their visit. They were booked and gave me a window two days out. I said that that was not acceptable and that was gonna have to call someone else. They moved things around and came quickly. My experience was very positive. Someone may have tightened the pipe underneath my sink too tightly and the washer had cracked, which caused a leak. The plumber came out and was very professional. He resolved it quickly and said that I had water damage and that I had water underneath my wood floors.

I like having coverage with American Home Shield for the cost-effectiveness of it. Recently, the hot water heater leaked. The technician from Moos Residential and Commercial Plumbing came out and was very good. We got a new water heater now.

I had just bought the home in December, and I wanted to have my air conditioning checked to see that there were no problems. And because my Realtor had gotten me a year warranty, I had to get it done this year. So, I called American Home Shield, and they said they would get in contact with somebody. By the end of that day, I got an email from them, and C and R was out by the next day. So, I was very pleased. The tech said everything looked fine.

I had an issue with the capacitor which makes the fan turn. The people that came before put the wrong size on and it blew it. I then called one of the phone numbers that I had. The time before that call, I got to speak with someone, but that time, I did not. AC Rescue was very prompt. They were explaining into my husband what was wrong and what they were going to do to fix it. They were very respectful, and they were hands-on. Everything been functioning back to normal since they have been out.

The tech from Relaxed Heating & Air came out and told me not to call my Home Shield warranty company because he tried to sell me a two-unit air conditioner. He told me I needed to replace both of my units. Then in order to fix my unit, he wanted $1,400. I told him that I have Home Shield and that I would call them. He said that I didn’t need to do that because they would believe anything he would tell them. That was when I let him go. I called Home Shield right away and told them. They sent out a second opinion. He came out and said there was nothing wrong with my air conditioners. He just replaced a little silver canister. It's working right now.

The companies that American Home Shield sends out lately haven't been the best but their customer service has really been good. I had two companies come out and the first company was bad. The person came out really quickly after I did the thing but he showed up at my house in his private vehicle. I thought that was odd. I said, "Well, apparently, you're not there to fix my stuff 'cause you're in your private vehicle." He said he was just gonna take down the information and then he would have the parts for my washer. When I called, he said he would there the next week to fix it. Around Tuesday or Wednesday of the week after that, he said he would be there by 12:00 to fix my equipment.

The motor quit working on the garage door. It was a great experience when I submitted a claim to AHS for it. The contractors fixed everything the same day. They were in and out within two hours. I couldn’t have asked for a better experience. Communication was great and the contractor showed up on time. I was at work and he kept me up to speed with everything till I could get home to meet him to pay him ‘cause I had to pay extra. The warranty didn’t cover everything. The contractors that AHS sends have always been good. Submitting a claim to them has been relatively easy as well. I do it all from my phone online.

The tech from Myers added 2.5 pounds of Freon to my AC. He's very knowledgeable, very professional, and very good. Having American Home Shield as my warranty provider is kind of a two-edged sword. I have Megan who is based in Iowa, and she has been helping me with a refrigeration issue. Our refrigerator was out. We've been dealing with a broken refrigerator for about three weeks, and I have been through four different technicians. The latest one, Sears, canceled on me an hour before they were supposed to show up.

The contractors that AHS sent for our AC showed up on time. They checked the system out. They told me it was working properly. It’s a new system that American Home Shield put in last summer. My wife felt it was noisy when it was on, and they felt it wasn’t. It was operating normally. The only complaint I have with AHS was that the monthly premium almost doubled from last year to this year. It’s expensive. I like American Home Shield and I had it for a good number of years. They’ve done really well by me, but it was a surprise that it would go from $56 to $104. They sent me a notice saying that this is gonna happen, and if I had any questions about it, but there’s nothing I can do with it.

In the five years I've had American Home Shield, I call in my claims and so far I haven't had any problems. While we had an issue with one of the techs they sent out to repair our AC system a few years ago, our recent claim was a good experience. AHS sent out Turner’s Pool and Spa and the tech from there seemed to really know what he was doing. He had to troubleshoot some stuff and he had all the equipment he needed when he came out.

I filed a claim to American Home Shield for a plumbing issue. It was super easy. I did it online through the website, and it was really easy to use. It was very straightforward. The technician from Friendly Plumbing was very respectful and was quick and efficient, and everything went great.

I'd tell people considering a home warranty to definitely do it. AHS partners with excellent people and they are always perfect. I like everything about them. When the refrigerator was not cooling on one side, the contractor checked the back. He had been out the week before because the refrigerator was making a lot of noise. He had to tighten some things and checked to make sure that the parts were working okay. He explained to me how to balance it out with the control dials at the top. It dropped down just for one day and hasn’t done that since then. It was an intermittent type thing. The contractor said that if I notice the refrigerator doing it again, to call him back.

We filed a claim with American Home Shield because our hot water heater was leaking and not functioning. I went online to do it and their website was good and easy-peasy. With everything going on, they said it could take a couple of days to a week which was fine. Sinclair was very professional. They were in and out and got the job done. They were good.

I needed the tune-up for the summer. I have American Home Shield and I called and put in a request. It was easy to put the claim in on the internet. Then not even 30 minutes, I got the technician from A/C Rescue assigned to me, and then he came out the next day.

Next Gen Air Conditioning & Heating came out for the air conditioner that was making noises. The guy said nothing was whirling. What he ended up doing was putting little pieces of foam on the top shield. When he left here, I thought everything was fine but it wasn't. The air conditioner is still making noises. He tried to do something, but it didn't work. But as a person, the guy was great. It couldn't be anybody better.

The air conditioning unit wasn't working. I went online to AHS and then I called them. I had problems with the password, so they helped me with that. They were great. The contractors were wonderful too. They came the next day first thing in the morning when they were scheduled and fixed it within half an hour. It was perfect. Everything about the whole process was awesome. It's been super hot days and the AC's working perfectly now.

There was a leak in the diverter for our tub. It started leaking and water was all over the place. I submitted a claim to American Home Shield and Buser Plumbing Services, one of their contractors, came out and repaired the tub. The tech was good and now the leak is gone. Everything has been well since then.

The gadget inside my pool filter was letting sand into my pool. I submitted a claim to American Home Shield and their contractor, Triton Pools & Spas came out to fix it. Their techs were very professional and they did a great job. They replaced the gadget inside, took out the old sand and replaced it with a new one. However, AHS should let me select who I want to do the repair in my home. I wanna give my local vendors a little business. Still, I haven't had problems with the people they have sent out.

Total Air Care has come four times since March for my AC claim with Home Shield. The tech would come out, do something, and come back two weeks later and it’s not always the same one. I don't know if those technicians are reading each other’s reports. But they were very nice and very professional. They tell us when they're gonna be here and all that was fine.

My experiences with the contracting companies were great. The experience with American Home Shield was not. I specifically kept asking whether, if anything breaks, they would fully repair it or replace it if it needs to be replaced and they kept saying yes. But when I talked to a rep live, she said, “Yes, but up to.” American Home Shield ended up only paying up to $1,600 to fix the furnace. They said I was already tapped out for the year. I was like, “What are you talking about? That’s not how you sold it.”

I'm a realtor and American Home Shield is a home warranty company that we promote here in my office so I’m pretty comfortable with them. It would be nice if they could have a referral program for realtors where they actually compensate somehow. But American Home Shield is pretty good. I call claims in and the customer service has been good so far. Home Choice Services came out for a plumbing issue and the plumber was quick and nice. He only used something like a screwdriver to unclog it and I was like, “Whoah!” I hope that it stays unclogged.

When I need Home Shield, I just call for what went down and they respond really well. I had an air conditioning claim and it seems to work out pretty good. RJ Wiggins Company said the compressor burned out and had to replace it two times. They just sent these guys to make sure everything was wired right. He was very customer-oriented. He told me what he was gonna do, what he did, and said everything was fine. But it could be a little frustrating sometimes when I was calling him because this had been an ongoing thing. They started in November. The guy left and then the thermostat went out. And I had to pay a lot of money for the Freon to be replaced again even though it had been done. But I didn't have to pay for anything else. From a value standpoint, it was okay.

I am somewhat satisfied with American Home Shield. My experience with Watertight Pool & Spa is a mixed bag. Apparently, Home Shield uses them a lot. They’re one of Home Shield’s preferred vendors. So they’ve been to my house, at least, a dozen times. The last time they came in was to replace a motor and it seems to be working okay now. But now, I’ve started noticing that I have bubbles in the system. So I went and looked at some videos on YouTube online. I attempted to fix it myself but I still have bubbles in the system. So I placed another call and I'm supposed to be on the schedule for Thursday. Possibly, if there's a cancellation, Watertight will come in earlier.

The hot water wasn't working properly. I went online to AHS and submitted a claim. Their website was fine. The contractors were good. They came out. They gave an estimate, and they wanted to talk to American Home Shield to make sure it was approved first. Now, we're scheduled for Monday.

The refrigerator didn't work. It was totally warm on top. I called Home Shield and within 48 hours, the contractor contacted me and then I made an appointment with them. Williams Dependable Appliance came out. They were great. They were the only ones that fix things. The tech said something was wrong with the freezer. He put a part in and now everything works perfect. We’ve had a lot of different people and a lot of them are lazy **. They have a bunch of dumbasses too. I always ask if Williams Dependable Appliance was available but American Home Shield doesn’t commit to anything. They told me they would see what they could do but sometimes, I get them and sometimes, I don’t.

The contractors worked on the ceiling fan when it stopped working and the technician did wonderfully. He said that dimmer switches don't work well with the fan so he replaced that. And luckily came on along with the light, and it was great. The guy was very professional and I would definitely like him to come out again if I have any more problems with fans or electrical problems. Overall I was very satisfied with American Home Shield.

American Home Shield sent C&D Lock and Security and they were very nice. They were on time and notified us prior to being there when they were gonna arrive. We’ve had excellent service with AHS.

We got American Home Shield when we started buying our house. I saw them on TV and I called them. I asked questions and everything. I tried them out and so far, everything has been going good. Everybody talks nicely and everybody is friendly. When they sent out Total Air Care for a claim I made, they were really good. They called and let us know they would be in 30 minutes. All of them were very friendly. But we had to call them back out again because the job wasn’t done when the tech came out the first time. I asked him to go up in the attic then but he said he couldn’t fix the leak out there. The unit leaked right back out a week later.

There was a leak from the refrigerator and there was also an issue with the dishwasher. I filed the claim on a weekend, and the tech came on Thursday. The holiday was in there as well. Everything was great once he came. He had to order a part for the dishwasher. Then I got an email from them that they had ordered the part and that they'd let me know when they’d get there and make an appointment to come back for that. But the issue with the refrigerator was resolved that day. Everything was done timely so I appreciate it.

When I bought the home, AHS came along with the package and I’ve since kept it. It's been good so far. I had a bird issue and there were two representatives from Terminix that came and one was an inspector. He was able to analyze my issue and really give me some good advice on what I can do. They sprayed around the perimeter of the home and they really did a great job. I was able to get the problem fixed. They were professional and very knowledgeable. But I still had to pay out of pocket to get my issue resolved. I would have liked for more to have been covered under having them come out.

We had an issue with our lower AC unit. The pressure of our air wasn't coming out and our thermostat was staying at one temperature. I went online and did a claim with American Home Shield. I've used the website several times and it's the quickest and it's user-friendly. I immediately received an email and a text on when to expect the contractors out. The contracting company was professional when scheduling. They were on time. When the tech showed up, he was honest, and our air worked right away. It is very hot in Bakersfield. So, the fact that they came so quickly and it was fixed within minutes of him doing what he had to do to fix it affected our home positively.

When my refrigerator was no longer producing ice in the door, AHS worked at it with me until I got it completely rectified. The techs who came were always very courteous. The little flaps didn't work any longer and it was clearly acknowledged several times that the door could not be replaced and that it wouldn't be manufactured. They started by replacing the dispensing mechanism until that didn't work any longer either and it was totally not operational. The refrigerator would still make ice, but it wouldn't dispense through the door. But I could reach into the bucket and get ice. I was told that while the refrigerator couldn't be replaced, the parts for the dispensing of water and ice could be replaced. It was quite a while before we gave up on that. I could no longer get at the ice in the bucket because it froze in place. I gave up and made the call to AHS. They solved the issue and I got a replacement for the refrigerator.

Submitting a claim with Home Shield was pretty simple. The hardest thing was sitting on the phone for almost two hours, trying to get in touch with them. The claim was for my main sewer line and On Time Plumbing & Heating came out to clear it up. But all they did was send the snake-through and never really checked everything thoroughly. We later found out that the main line was collapsed. Also, when I told the guy about the bathtub which was on the claim, he just said to get one of those hair things and stick it in the hole.

American Home Shield (AHS) is the worst company I have ever dealt with. I placed a work order request on May 8th for a refrigerator that only blew out warm air. The service tech arrived on May 14th. The estimated repair cost exceeded the minimum allowed without authorization from AHS. The tech tried calling AHS for authorization to complete the repair that day, but had to leave after being on hold for over an hour. He said he would upload the diagnosis report to AHS later that day to get authorization to complete the repair. I called AHS customer service a few days later and they said they did not get the diagnosis from the service company and would reach out to them and update me.

I was contacted by the company representative and got the issue resolved. They even provided with a reasonable reimbursement for the repair. I am extremely satisfied with the quick communication and resolution.

After 7 weeks of waiting they finally agreed that the oven needs to replaced and they replaced it.

After being a customer for years I had a duct issue. It’s was sweating in the attic and dripping on the ceiling and creating a hole in the Sheetrock. After they came out it was agreed they would replace or fix the duct if we creating access to it due to a shallow roof. We cut the ceiling away 3ft by 35ft and removed all the blown insulation. They then said I’d have to cut all the trusses so they could wrap the duct rather than replace it. I’m a certified builder. That’s illegal. On tv it says they will fix or replace it. So after I cut my ceiling open they never returned. They quit answering my call too. I tried cancel and block their charges but they keep reoccurring. Beware. I’m in a worse place now than when I started.