American Home Shield Reviews

It is a nightmare trying to get in touch with customer service right now as my basement has a leak by the bathroom! I have called for the last three days and received no answer; additionally, the contractors they send to repair the plumbing problems come across as amateurs who struggle to diagnose and fix the problems presented. The only reason I have this warranty account is because it was "gifted" to me by my realtor and their company as I am a first time homebuyer. So far I must say, only six months in and this warranty has not benefited me in the slightest!

AHS IS COMPLETE TRASH!! 6 days after we moved into our home we realized there was a leak in the master bath tub that completely flooded out our 4th bedroom. It took AHS 3 months to get someone out to even look at it THEN after this plumber cut a hole and "fixed" the pipes we were left with a 3ft by 4ft hole in our wall. AHS refused to fix it because "it wasn't damage caused by the leak" but it was damage caused by the plumber that had to fix the leak. After months (I'm not exaggerating) of complaining that they needed to get the wall fixed they finally agreed and "scheduled a repair man to come out to fix the damaged wall and baseboards." THE COMPANY THEY SENT OUT DOESN'T EVEN EXIST!!!!

Horrible company!! They do not care about their customers. Be ready to wait hours to get any customer service person to help you. Be ready to wait days and weeks to have a company they contract with to come look at the problem, only to not resolve it. We ended up having to go through outside authorization, followed all of AHS rules that they told us only to say they were denying it due to cost. So I've paid over $1,600 this year to have AHS cover 2 properties I own to now have to pay $2000 for something they should cover. Worthless company with no values. Cancelled both contracts.

Today I received a call from AHS advising that our washing machine that was under warranty and had been taken in for repair would need to be replaced. The caller had questions regarding the replacement. I asked that we be able to call back since my wife would need to answer the questions. The wife arrived shortly thereafter and we have tried to call the number given three times. The first two times we were on hold for over 30 minutes. The third call, which I am still holding at over 1 hour now, still has not been answered. I understand the Covid19 issue may play a role in this lack of service but on hold for over an hour is not reasonable. I will be reviewing other home warranty companies in the future. That being said, my past experiences with AHS have been ok.

When our A/C stopped working the repair technician identified that the coil had an non-repairable leak and needed to be replaced. He submitted the details for the coil replacement, as well as, new system upgrade options to AHS on a Friday afternoon. Upon multiple calls to AHS to check on the status of the authorization (each of which had a 1hr wait time to speak with someone), we were told that the authorization department had 48 hrs (not including weekends) to respond and that there was nothing we could do to get an update.

My toilet is clogged and leaking water, I called AHS on Monday morning and it is now Wednesday and still have not been assigned a plumber to come fix my problem every time I call in to AHS the hold is over an hour. I called in today and spoke to Shonda S. and she was extremely rude and continued to talk over me.

This company is a scam! They take your money and offer nothing in return. We’ve called several times and have waited on hold for over an hour (both my wife once and myself once too). We placed a service request over two weeks ago and paid the service request fee. We have never had anyone call us or come out... Again, we’ve tried calling several times and never get through to anyone. We have trying calling Stars several times too. They are the appliance repair company that AHS said would be dispatched in AHS’s confirmation email. Stars said they can’t find us or our number in their system. Of course, at this point, we’re trying to cancel but still cannot get a hold of anyone. We’ve had to call our bank to put a stop payment from this company. This is ridiculous!

Ice Cube Air came out for an air conditioner that wasn't working and the technician was great. However, I made the request online and it took three days for him to come out. In Las Vegas, in a 100 something degree weather and an air conditioner is out, three days is a little long.

We just purchased the property. The last owners recommended AHS. Recently, we submitted a claim with them because the door latch of our dryer broke. The technicians that AHS sent came in and repaired it. They were very professional and very courteous. I was very impressed with their expertise and it was reassuring. AHS's response was very quick. It was very professional. The reps were courteous and they seemed to know what they're doing.

Having a home warranty is very important, especially if you’re not renting. With every dishwasher I had, the engine wasn't made anymore so we had to order a new dishwasher. The dishwasher's going to be ordered through American Home Shield, not through the contractor that came for the initial visit. Recently, Chesapeake Appliance Repair came, fixed the problem and it was excellent. The replacement took a week and when a new dishwasher came, everything was good to go. Now, it works wonderful.

Everything went well when Ellis Appliance Repair came out. I knew the belt burnt off and I told the contractor that it was the belt. He asked how I knew. I told him and he said that that was it sounded like. He wore a mask when he came. He also brought a belt and that was what the issue was. Five months ago, I filed a claim for my new KitchenAid refrigerator which was having some problems with the LED lighting. That was fixed. Everything we’ve done with American Home Shield has been good so far. I’ll renew again.

A.R.T. Heating and Air Conditioning, AHS's contractor, came to our home to service our AC claim. The tech was very polite and helpful. Everything was taken care of fast and very satisfactorily.

We've been with American Home Shield since October of 1992. Some years we use them quite a bit and some years, we don't. We pay the premium and if we have a service call, that's fine, and if we don't, that's okay if we don't need anything. I told the guy earlier this year that later on, I would be needing quite a bit of work done because I knew my dishwasher needed to have a new seal in it, although I didn't know my refrigerator was gonna go out and cause a lot of problems there. But Sears did an excellent job on that.

The wiring of our water heater was wrong, so we called AHS. They're always really good. We’ve had them for years and they always respond right away. Someone from AmeraLight came in and rewired it. Everything is hunky-dory. The contractor was top-notch.

I’ve only used Home Shield out once before when I bought the house and submitting that claim was super easy. They rekeyed all my doors, which was fine. And then, I had a leak underneath my sink and it was all wet. Home Shield sent a guy out and we ran the dishwasher. He said he couldn’t figure out where the leak was coming from but he believed me that there was a leak. I had to replace everything underneath. He said, “If it leaks again, call us back.” I said, “You’re a plumber. You should be able to figure out where this leak is coming from.” He went into the bathroom, to the other faucet that was leaking. He said he fixed it. t bothered me because I could tell it was crooked. It’s still leaking but I just couldn’t be bothered to have Home Shield send me out someone else and have a friend come out look at it.

I hadn’t really used Home Shield and when I needed them, they were there, so that was great. It was not a hard process and everything went well. I received texts and emails, letting me know every step of the way. The tech from GE said that he was on his way and I called and I let my daughter know that he was coming. We were satisfied and the appliance has been working well.

I had a different company that I used before and I didn’t like them at all. They never did what they said they were gonna do in a timely manner. Service calls didn’t happen. The contractor from American Home Shield, at least, addressed what was going on. My water pressure is going down and the guy from Plumbing Enterprises diagnosed pretty much what is going on, although he wasn’t entirely sure. He said I would need a new faucet because something was blocking it on that level. His professionalism was also fine. He worked and did things quickly.

Submitting a claim to AHS was very easy. The contractor came out in two days. He was really nice and did a great job. He did his business and came back the next day with the part and off he went. The first thing I had to have replaced with AHS was my washing machine and that was a huge fiasco. But I've had them do two other things and it was perfect.

Robert McDade, the owner of the company, came out and inspected my garbage disposal. He recommended a new garbage disposal because mine was rusted on the inside and when it was able to finally churn, you could see the rust coming off. AHS approved a new garbage disposal and he installed it that day. I was not pleased with what I had to pay for my AC service and the amount of time I had to wait to get approval for it. I was without air in Texas for a week. The approval process for air is not even comparable to the same-day process of the garbage disposal.

When you call and make a claim, getting somebody on the line is the problem. Sometimes we've been on the phone for a hour before someone answers. However, once you talk to somebody and the process starts, it’s cool and everything is great. They switch you over to the contractor, which was Climate King in my case. The contractor then schedules an appointment and comes right on out.

We had an AC claim with Home Shield and it was fixed. The contractors came on the same day and were very professional. They were kind of booked up but they tried to accommodate us. But there was another problem and we called back Home Shield. They called and sent someone else out again. They had the people call us right away and everything worked out, although it took a little bit longer. Both experiences I had with Home Shield were good. They were very efficient. Aside from having to be on hold forever sometimes when calling into these numbers, once I'm able to get into somebody, it's fine. At my other house, I had a good experience with them, too.

I've been with AHS for 10 years now and I like that I could call them up and they send somebody out there. They have a really quick service. I had a problem with my air conditioning a couple of years ago and they replaced the whole thing. But the next time I had a problem, I called and the guy said that the guy got me. I didn’t really need the whole thing. So far, except for that one instance, I really don’t have any complaints with AHS. Recently, the guy that came out for my claim was good. He got right to it.

The air conditioning wasn’t working and wouldn’t turn on. I made the call and submitted the claim on a Saturday. Then K & S Heating came out on a Wednesday. We had checked the fuses but I guess it was some kind of fuse that we didn't check and they were able to fix it really quickly. We've had American Home Shield for over four years now and the monthly cost is a little expensive for my taste but we live in an old house and although our appliances are fairly new, we have an issue with our air conditioner every single year. It’s something different every year and even when we get it serviced, like getting the filter changed, there's always something. I don’t know if it’s just ready to be gone and be done but it’s usually nothing big. And in that regard, the warranty has kind of paid for itself. Aside from the AC, we also had an issue with our furnace.

I call in my claims to American Home Shield and the hold time is about 20 minutes but it’s easier for me to talk to somebody. The contractors have done a good job. The AC was blowing air but it wasn’t getting cold and Lanier Heat & Air fixed it. AHS is 100% good and when my hot water heater went out, they replaced that. They look out for me every time I have a problem.

Our home is already 15 years old, and we’ve never had a home warranty before, so I figured it was time. We’re going to be here a little bit longer and our home’s not getting any younger, and neither is everything else in it. It was through name recognition that we bought American Home Shield and on my first claims experience, everything was straightforward. Our upstairs unit wasn’t working. It wasn’t blowing any cold air and then when it would, it would only blow cold air for a little while. We would then have to turn it off, let it rest, and then it only works intermittently. I submitted a claim and the process was easy. Also, the next day or two after I submitted, somebody contacted me.

I don’t really like AHS's claims process. I have to make a phone call and then I don’t get the live person. I made the request through voicemail. Then AHS has three days to contact you back and then you get a phone call from the company itself. It’s a lot of here and there. Also, being a first-time homebuyer, I already had a company out here for heat issues in January. I had that same company out here for my AC issues. Due to the fact that I have a home warranty with AHS, the company asked if they could come out since they already did the work for me.

My daughter has had AHS and she has been very pleased with it. We got the $98 a month top-of-the-line package from AHS, which includes electrical and electronics. I'm not at all satisfied with them. The contractor who came for my ice maker was very professional and excellent. They couldn’t find the part to fix the ice maker and they told AHS that they had to replace it.

We have been with American Home Shield for five years and the contractors during that time have all been good. All Hours Emergency Plumber did a great job. The plumber, however, told me that AHS took away a part of my coverage and they never told me. So, now I’m not exactly happy. It was covered on the previous plan, and when they re-upped my plan they said it was exactly the same.

Submitting claims with Home Shield is pretty easy. I filed a claim for the microwave online and Hotshot Appliance Service fixed it fairly quick. They were very courteous and efficient.

Smokey's Garage Door came out and replaced one of the springs on the door. I have done the claim with American Home Shield online, so it worked out pretty good. Everything went pretty good.

My son handled things for me and he called the claim in. We had one about an electrical outlet in a bathroom and we were very happy with the time it took to get the contractor with the claim and everything else. My son said the dispatch at the company was very courteous and the technician explained to us what needed to be done. Now, he says they’ve been performing very well. However, we had another claim that was for an air conditioner and the technician that was here said that there was a power surge in the board which caused the air conditioning problem.

I filed a claim recently and the techs were able to fix the issue. I was pleased with the techs and I was satisfied with the way they handled it. The only thing I don't understand though is why AHS doesn't cover freezers. But if we call, they answer like they've been doing this and I don't have any problems with it.

I called American Home Shield to file a claim and I had the incorrect number for my account. The person gave me what my correct number was, going forward, to use whenever I needed to submit a request. We got it scheduled and then the company United Air Temp then followed up and called me. They came out and repaired the toilet in the bathroom. They were good.

AHS has not been an effective company on helping its clients or a member. They have never sent a technician to fix my washing machine as they promised. I have been waiting for 3 to 5 weeks, still don’t see any response from AHS. AHS has given a worst support to my issue and never have followed up with problems and never been able to be best customer service while calling for an agent for help. It would better to give a follow up on what’s next with the technician visit and so on...

We had an issue with our water heater, where the tank ruptured. I called AHS the next day, when we discovered the issue. That was on 5/30/2020. It is now 6/9/2020 and we are still waiting for the water heater to be shipped in from ATLANTA, GA?! I have also called in two or three times for status, and while everyone is very nice, the fact that I waited online for a minimum of one hour for a person really soured the experience. They were unable to tell me anything other than "it has been ordered". This has been a disaster for us here, as we have to impose on others to get showers, etc. We are washing dishes by hand using pots of hot water. It's like living the worst part of camping for two weeks. I could have purchased a hot water heater locally for $1000 and had it installed in three days. I love this plan, but this has really soured this experience for me. I pay a monthly amount and $75 for the service fee, and we are still waiting... I gave them 1 star because the customer service while on the phone was very professional and they tried...

After leaving a 2 star review, I had a very rapid response from the company and my issue was mostly resolved - I will need a new washing machine, but the department within AHS that manages that is also backed up.

I did not hear from them for over a month. They sent me an account number after the money was taken out of the account, almost a month. I went with another company and I have tried to call them but I have been on hold for four times for a total of 70 minutes. This is no way to run a business!

I requested a leak repair on 5/28, I received a call from the contractor & I explain where the leak is. Technician came on 5/29, without digging (better to say without moving his finger) told us it's not covered under warranty because it's not on the foundation of the house. I hired another plumbing company (paid $250) to locate the leak. They brought a device & located the leak source & dig the soil. The leak is coming from a slab which is on the foundation.

My refrigerator broke down. So I filled the service request form and mentioned that I own an LG brand. They first assigned a contractor who was not certified on LG appliances. I tried calling them numerous times about it, but I was kept on hold for 45-60 min straight but still no human on the other hand. Therefore I canceled my original request and created another service request hoping I will get a new contractor. This time they did not even assign any servicer to my request. It's been three days since it broke down. Still waiting for them to assign a servicer to my request. Cannot trust them when in need.

When I had the problem with the central air, they sent Rescue Air out here. The tech told me it was evaporator and he told me it was two or three other things wrong with it. He showed me how it was frozen up and he told me that it will cause a whole lot of money. When I talked to the lady back at American Home Shield, they told me what I would have to pay for and then they told me I was gonna out now $100. I wasn't surprised but then they would say they don't pay for this. This man had told them that I needed eight pounds or more Freon. But that's a brand air central unit.

I put in an AC service request online and within 24 to 36 hours, Comfort Pro came. They had to blow out the condensate drain line and in the end, they fixed my unit. The tech was very good. All in all, AHS has done well.

I had problems with my circuit breaker for my water heater and my dryer. I called AHS and I requested a serviceman to go out there. The contractors were very professional. Since then, it was back to normal. It does with the control leveler and I just had to take that out the circuit breaker box. They knew immediately what the problem was and repaired it right away. I would highly recommend AHS to anybody.

The AHS claims process was nice. All I did was call and then they set the repair up real quick. It was hot and I thought that there are a lot of people with their air conditioning out and that it was gonna be a while. But the KRP tech came out that same day. We had to shut the air conditioner off because it was iced up and he couldn’t do anything. He came out the next day and fixed it. He was very professional and nice. If I ever had to have a call again, I’d like to have him come over.

I got a fluorescent light in my kitchen and I changed the bulbs, the light never would come on. I went online to AHS and submitted a claim. The option that I selected was an electrical problem. The contractor came out the next day and fixed the problem. It's been working good. I would recommend AHS.

The AC wasn't cooling and it was leaking. It was 87 degrees outside. I have a little kid and my husband was out of town and I was freaking out. I put the service request online and then American Home Shield found a contractor. In three hours, a tech from Mirons was here. He called me, came at 4:00 PM, and was out there the same day. I was very happy with the service because it was very hot. I was dreading to go through the night without an AC. The tech even called me the next day to check on it, just to make sure there was not an issue that was still there. I had another issue with an injector pump. I even called to have the same tech assigned, but the home warranty wouldn't. They have somebody else. He's on the issue and that's why I wanted him, but AHS has someone else.

The technician came out the first time and thought that we were low on Freon. He gave us three and a half pounds and we paid for it. But he also said that it wasn't right so he went in to check the unit upstairs and found that there was a piece that he needed to fix. He ordered the piece and it came in a week later. That pretty much fixed it but he then said that the coils needed to be cleaned. So he made a new thing and got the coils cleaned. He was exceptional, courteous and professional. He got the job done. Our air conditioner has not worked that good since we moved in the house seven years ago. American Home Shield has always done right and if they can't fix it, they get a brand new one. We’re very happy with American Home Shield. We also had probably seven to 10 people sign up with AHS because we told them that it is something to protect their homes.

I've been renting condos and when I had an issue, I just had to call the owners then the techs come and fix it for me. But when I purchased a house, the process was completely different. I needed to know who to contact to get things done and getting the home warranty with AHS is part of my strategy. Recently, I had issues in my kid's bathroom and my visitor's bathroom where it was taking a lot of time to flush the toilet. I also had an issue on my kitchen sink and I thought all three issues were part of the plumbing.

AHS handled the claim very quickly and efficiently when my refrigerator was no longer working. AHS could not get the parts that they needed to fix it and gave me credit toward a new refrigerator. It took about a week. The only slowdown was because of COVID. They backlogged on the refrigerator I wanted and it had to be ordered. AHS did a really good job and I was very pleased with them.

For an electric issue, I made a service request with American Home Shield. I do mostly everything through the website. The response was immediate and my request was assigned to Lake Anna Doors. The tech was a nice guy and he was great. He got what he needed to get done and it was quick and easy. He fixed my garage door.

I had a heating claim with American Home Shield and Legum’s Heating & Cooling came out. Everything went all right but it took four tries. And when the fourth came in, they charged an outrageous price for Freon. They kinda lied because I watched them. They said they were gonna have to take apart the line so they could refill it with Freon and it would cost $576 for the Freon. But they didn’t even take apart the line. I went with it, though. There’s nobody that I could call. I tried calling for customer service. When it was going on, there was nobody to talk to. They just charged the outrageous price for the Freon itself.

Our recent claim experience with AHS was fine. Dan was the guy that came over. He took care of what needed to be taken care of from my dining room light. He did very well and answered all my questions. He was very professional and nice and asked me, “Is there anything else I can do for you?” I had no issues at all. AHS wasn’t too bad. Sometimes it’s hard to get through to them though. I have to make a couple of calls. One time, I had called and they called me back. It was Memorial Day weekend, that was screwy, but then they returned my call right away. So, they were pretty good with that so far. But God forbid, if the hot water tank goes, I'm not gonna have water for a couple of days. I wish AHS can get back to us within a few hours. Then they can plan something for the next day.

I told AHS that I had two units and I wanted them checked. I asked the techs a couple questions about one of my thermostats. They've been really good. But next time for my next maintenance, I'm going to request that they send me somebody else. I like to have the same company all the time. That way, I get the same people all the time and get familiar with my problems.

I’ve had my range replaced, then my oven replaced, a couple of washing machines, and a refrigerator. Greenway Home Services suggested that I replace my air conditioning system. That’s what I’ve been dealing with them and I’m pretty happy with them. Home Shield hasn’t finished handling it because they were supposed to contact me almost two weeks ago. I’m supposed to get a contact from them because I was going to go with another service instead of Greenway. I should get the cash buyout but I never got a reply from them. They should do things differently with how they deal with the air conditioning. Also, I’ve been with them for years. The buyout is about $750. After the 10 years, I would have invested more in them than I would have gotten from it. They probably could up that, if any, especially if you have someone who is a long time user. But other than that, it’s okay.

When we moved into our house, we had the year warranty from the prior owners. We never had to use it and it expired. We had a small gap, and then I was talking about getting it back again, so we got it back again. It’s not very much, especially for the home coverage, but we’ve had it now for almost another year and with customer experience, it has been absolutely great. I called them up when I had a claim and they got a tech out here right away. It was very easy. The tech was very friendly and open when I was outside with him as well.

Booking my claim online was an easy process and the turnaround time was quick. My dryer outlet was not working and the contractor's service was impeccable. He was able to get the situation fixed, and it was really quick. He came out, took a look at my breaker box, and was able to get the dryer outlet working again.

We’re super happy with American Home Shield. We had First American Home Warranty when we originally bought the house, then I switched. We have another home under AHS in Lake Havasu. We had a heater that rusted out and was leaking. Submitting a claim was super easy. I did it online and it was really quick. I had a call from the Loyalty Home Services in less than a couple of hours to schedule the time. They did an outstanding job and I like those guys.

I had a water leak in my dishwasher last year and in the process, my wood floor got battered. I had to get a new dishwasher because the leak didn't get fixed. The process took three months and somebody came out two times before it was replaced. So, that was a bad call. This was the better call and the claim was handled very good. The contractor was able to fix the AC the first time they came out. I also had a call for somebody to come out and fix the leak in the furnace under the house last year. The contractor was able to fix it but I had to pay extra for the part. Sometimes, it's hard to understand what the price point will truly be and if it's a good deal or not.

I wanted to have annual maintenance done on my air conditioner before I start really using it a whole lot. I called AHS on the telephone as well as online with them at the same time. AHS contacted the contractors and they set the appointment that day. The contractors showed up within three days. The contractors did an excellent job. The guy came in and checked my heater. The guy said he wanna look at everything associated with the air conditioner and checked the heater and the thermostat and did a thorough job. He said everything was okay. He was here for 15 minutes. He said everything was working fine, that I continue to do that and to call him back in the fall. They'll come back and redo the heating unit again and take a look at that.

The air conditioning unit wasn’t cooling. I filed a claim with Home Shield online because they weren't answering. It was taking forever because of the COVID situation right now. Then, they said that A-US Air Conditioning of Texas was gonna call me within the next day or so and the contractor did. A-US called to let me know they were on their way and they worked on it. They were very professional and they were on time. We’re happy with them. We had to do a recall and the technician came back and told us what to do. As of right now, the unit is working well. So far, it has been a good experience with Home Shield. When I call to either inquire or put in some claims, they have been really friendly and helpful. And they have given me options of the things that I could do based on whatever the request is. I feel that I have gotten good service from them.

I did a service request online. It’s great because I can do that at work easier than I can make a phone call. I have to do a lot of things during working hours because that’s just when everybody’s open or available. And a phone call is noisy, intrusive and bothers everybody, whereas doing something like that online is just fine. The guy from Humboldt Plumbing was really good. He was professional. It has only been a week but he did a really good job as far as I can tell. It was a good experience. The Home Shield warranty was a housewarming gift. It helps to be able to get things fixed. That was a nice thing because the sellers weren’t aware that there was a problem. I’m pretty happy with Home Shield.

I had a guy sent out by Home Shield for the water heater. They replaced a copper pipe and soldered it on the top of the water heater. It was great and everything was timely. Then, I had a claim for the washing machine and a tech from Wilk's came out to look at it. Wilk's said that it needed to be replaced. Then, Passion Service was sent out for a second opinion and on their tech's report, he put that he recommended that the washer be replaced. There were two companies that said the washing machine needed to be replaced. I've been calling American Home Shield and I would be on hold for about35 minutes and then it disconnects. Then, I go online and when I put the claim number, it tells me that I have to call the 1800 number. It sends me in a loop and it's so frustrating.

We've used AHS before and like the service, which was why we went with them. The rep gave us some details on how to log in to the online account but still hadn't had a chance to do that. To submit my claim, I spoke with someone on the phone.

I put in a request for an AC issue and the techs came to put in some new fluid. Then the unit was leaking. I didn't hear back from them for two days and I had to call AHS back to figure out what was going on. Then the techs came back out. They were decent but they gotta do a little more communication. It's hard to get ahold of them.

The tech from the first appliance company that Home Shield sent out said that he thought that there was something wrong with the balancing mechanism of the washer. But he was unable to get a part because they weren’t a certified Maytag Service Center. But then, he told his office that it was a user error. It's like he's kind of being dishonest. If he thinks that it's user error, then say so to my face. I haven't spoken to Home Shield about that because it's kinda difficult to actually get them on the phone. Everything is automated, or go online and fill this and that out. It's almost impossible to talk to anybody unless you're getting a new policy.

With American Home Shield, I could submit a claim online for three different devices and pay the $75 fee. My dryer and my washing machine weren't coming on. We had to wash clothes so I really needed those fixed. Also, the little spinning thing in my dishwasher was off and the water wasn't draining at the bottom of the dishwasher. I submitted the claim online and the AHS website was pretty straightforward. Saulter's Appliance Repair came out last week. I didn't know when to expect them, but I knew that they would give a call within 24 business hours. I was surprised they didn't have a face mask, given the circumstances. But they did the fix in 10 minutes. I checked the dishwasher and there's no water at the bottom of it. The washer and dryer has been working like it was before.

My wife likes AHS, but me personally, I don’t like it very much because when I had my hot water heater go out, they made me wait three days with no water before they got a plumber out there. Then they said, “We’re gonna get somebody out there as soon as we can.” Three days later, the plumbers showed up, but I had to cap off the hot water heater or else my kids wouldn’t have been able to take showers or go to the bathroom for three days. Then they told me that because I touched it, they weren’t gonna cover the claim. So, AHS didn’t cover the claim. I had to go and spend $4,000 for a plumber to come out and replace the water heater.

American Home Shield hired a company to come out six months ago and their technician was great. He fixed it somewhat and left. Then, it just didn't work. The guy cleaned it out really well. The previous owner used a BIC lighter or something to melt the ice 'cause it would get blocked. That's the problem. It's a malfunction of the design of the ice maker. So anyway, he said that if it would act up, call again. It did act up, so we called again and the same guy came out. He came out, did the same thing, then called, said he was gonna put in for a new ice maker. Then the new ice maker came in and he called and set an appointment. He then came out and replaced the ice maker completely. We're very happy.

My claim where ACE Heating & Cooling came out went excellently. I called my claim in and American Home Shield told me that somebody would call me, and they did. It was very quick and I enjoyed dealing with the rep. They are great and highly recommended. The contractor did a good job. He was very cordial and professional, and he explained everything that was happening. He knew what the issue was as soon as he got here. He checked a few things and within half an hour, he was packing up and getting ready to go.

To file my claim, I used the AHS website. It would be great if they had an app. The window I got was 8:00 to 3:00, but the contractor got here at 5:00, but it was not a problem. They called me when they were on the way here and they told me when they were five minutes out, which was nice. It took them a little while to get here, but they were very good. They fixed all my issues and it seemed like they went above and beyond to get one of those issues resolved.

I got up and it was like 86 degrees in here. I turned the AC down and it ran, but nothing ever happened, so I put in the claim with AHS online. The website was fine. However, the lady from the contractor's company who called me was very hard to understand. But the guy came out and it was great. He was a one-man operation, but he showed up the next day, called me and said, "I'll be finished up about 15 minutes from a job I'm on. I'm really close to you. Is now a convenient time?" I was like, "Sure, I'm here." He didn't have to come in the house. I opened the window because the unit was right there and I could talk back and forth to him just so he could tell me to turn it off or do whatever. He was here about 35 minutes and changed the capacitor and it works fine.

Home Shield has always done real well. But the house that I'm at now, I've had a couple of calls and I was extremely disappointed. One time, the provider that they sent out was complaining the minute he got here about having to do any kind of work and he was supposed to call me back. He had to look for a part and it took me about six weeks to get a garage door opener fixed. I told Home Shield to not send that guy back out here and send somebody else. Eventually, it was repaired right by a good company. Other than that bad experience, I've had nothing but good experiences with them. I had a technician from Total Air Care and he was great, cordial, and on time. He was quick, efficient, and he solved the problem. I will request them the next time I need service.

I’ve had another house and had American Home Shield with that since I’ve owned it, and that was about 19 years. I've had them at this house for two and a half years since I owned it. The air conditioner wouldn’t cool and I called AHS. The reps were very courteous. They had told me that I would be contacted by the contractor within about 24 hours. They emailed me very quickly, within the hour. Myers Comfort Specialists of Montgomery were very nice and very professional. Their repair cleared everything up. I haven’t had a problem since. I would ever not have a contract with AHS.

My daughter recommended American Home Shield. She pays less than we do. Her deductible is $75 instead of $125. She paid $32 for a $75 deductible, and ours was $46 for a $125 deductible. But we had good results. My husband just called AHS and said, “We need a plumber.” That was the end of submitting a claim. A tech from Blue Ridge Mountain Plumbing came out right on time. He gave us a heads up that he was on his way and was very courteous. He resolved the problem.

We had a couple of claims with AHS, one was the garbage disposal and one was the dishwasher. The guy with the garbage disposal was fine and everything was great. Then the issue with the dishwasher was that the garbage disposal guy didn’t plug it back in. So we paid a claim for the guy to come and plug in our dishwasher. It has been nice just to have American Home Shield as a backup. I have some feeling of security about it. But there should be some way to verify some of the contractors that they'd work with because we had a couple of people that gave just really poor service.

We've had AHS for eight years and the price goes up every year. But I’m gonna keep it anyway. I need it. I’m single and I can’t repair stuff myself. I did not have any problems submitting claims but the Indian people are hard to understand when I call through. Recently my AC needed some Freon, and it needed cleaned. So AHS sent somebody from McLafferty Heating and everything went fine. He was smart. He knew what he was doing. It took him under an hour to do everything.

The contractors from American Home Shield have all been pretty good for the most part. United Air Temp was very attentive and they did a wonderful job. Within 48 hours, they installed a new air conditioning unit, so I was very pleased with them. The people that installed the motherboard on my pool heater have been excellent. The people at Flowright are supposed to be coming in to install a new hot water tank and they've been incredibly good. The only thing that I don't understand is that I'm paying a monthly service fee but I still have to pay that $125 if I have anybody come out. I thought that what I was paying monthly would cover whatever fee if I needed someone to come out. But I have not been disappointed with anybody's service.

The service of Big Kountry Appliance Repair was good, and the other contractors that had been sent out were good too. American Home Shield has been very well, and I have been pleased with the last three years of their service. Overall, they have done a good job. Their website is good, and there is a lot of self-service options. As soon as I request something online, they schedule it automatically and assign a company -- they typically will contact within the day.

It seems like this could be a really good program. I've paid $543 into this system for my whole house warranty and the price does not seem that bad for all of my appliances. If the system worked like it claims it does and if people were putting themselves in the same position that any person with a problem is in, this could be a helpful product. I've had the warranty for a year and it's easy to call in to file a claim. But sometimes, it's difficult to get somebody to respond. For my AC issue, J.E. Johnson called and told me they would be out. They didn't know exactly when because they were coming back from doing work in a flood-ravaged area. But at least they kept in contact.

I can't begin to tell the story, 5 weeks without a cooktop during Covid. Call after call, no parts, this last call (most of others too) have me on hold now 1 hour 58 min.. Who would hold on? Me because I can't reach them any other way.. I hung up after 1.58 thinking something wrong (I hoped) but again I have been on hold for 45 min.. I have never been provided such bad service (bad is an understatement). Our neighbor is experiencing the same. I am disgusted.

I called saturday morning because my unit blew up and was smoking, it is 100 degrees hot and I have called this company more than 10 time a day and NO HELP whatsoever, the company they assigned me to, no response whatsoever - once again emergency means NOTHING to this company who says they got you covered, but they were pretty quick to collect the money right away - on each phone call I've waited for over an hour each! My family getting sick from the heat and they could care less! Not responsive at all, and the AC company they sent also has the worst customer service ever!!! They also owe me from my previous claim that why did not help me either! Worst company ever. I do not recommend! Even NO warranty is probably better than AHS!!!! Stay away from this business!!! I will call the news!!

We had a repairman, Jason Evans, with Veteran Heating and Air Conditioning come to our home today to fix one of our air conditioning units which was not cooling. Yesterday we called AHS to schedule the repair. We were able to talk with Jason yesterday to set up the appointment, and by mid-afternoon of the next day the problem had been diagnosed, fixed, and cooling - all within 24 hours. Jason was a gentleman and a pleasure to work with. He is a professional and was able to explain the capacitor problem in understandable terms. Thank you Jason and AHS.

Recurring problems with refrigerator/ won't replace. We have had our refrigerator serviced at least 5 times. Each time it's "fixed" only to fail again. Each service call has to be scheduled, at times the calls are canceled at the last minute, having to be rescheduled again. We have put at least 3 service call charges into this appliance and it is still failing. If you call to schedule service, expect a long wait time, with no option for a call back. If you try to schedule online, expect a message that reads "an error has occurred, please try again in a few minutes." Overall, the scheduling process is time consuming and less than efficient. The service is great once the technician comes, but don't expect the process to be seamless especially if you don't live in a metropolitan area.

Updated on 06/16/2020: Today is June 16 and I STILL have not been given a refund that American Home Shield owes me. It's $100. I have been in touch with a representative and she continually tells me that it takes 3-5 days to get a refund. It's been much longer than five days. In fact, it's been since June 8. I do believe that is more than 3-5 days. American Home Shield didn't have any problems taking my money but they sure don't want to give it back to me. PLEASE SOMEONE REFUND MY MONEY!!!!

Our washing machine broke in the middle of May. After being on hold for an hour, we finally got a service appointment for a week later. Service employee promised us a response from the company within two business days about whether they would replace or repair our machine. More than a week later, we received no response from the company. We called and again waited an hour to speak to someone. Service rep made us an offer on some machines and said we could select our option and the machine would arrive in 8-10 business days. We called them back the very next day with our selection (again waited an hour on hold), but were informed that the washing machine THEY offered would not be available until July.

I'm not very handy. Other people come out to do things and they charge me an absorbent amount of money. If I'm able to pay a little bit and just do the $100, that makes it well worth my time so I renewed with Home Shield. I had an electric issue and the tech from 1 Call Contractors was very knowledgeable. He traced the wires to see what was wet and there was one that was missing or not connected to the other part. And the transformer had burned because it would only ding just a little bit. He figured out what that was and he replaced it. He was done in less than 20 minutes. I would definitely recommend it.

This is my second year with AHS and they’re quick to get my claim processed. AHS sent KRP Services and they were excellent. They were on time and were fast. They communicated well. And with the whole COVID thing, they kept their distance. They did their thing and I didn’t have to worry about it at all. But I was not too pleased with the other contractor. It was KRP who had to fix the problem that they did. The contractor from KRP told me the problem. He said, “Well, we have to change this,” and I’m like, “Well, the last company did when they were here for the other problem.” So the other contractor fixed something that shouldn’t have been fixed because the real problem wasn’t addressed.

When I called Home Shield and made a claim that I needed someone to come out and take a look at the air, they gave me Dunn Rite and their number and said that they would be contacting them. They also said that the contractor should get ahold of me within 24 hours and if not, I am free to call them. As soon they gave me the number, I called and I told Dunn Rite who I was. I had to leave a message, gave my address, and told them they could call me. I didn’t hear from them until the following week. And every time that I called, I got an answering machine.

American Home Shield was the warranty I got when I purchased the home, and it was easy to make the claim with them. I had a leak from my upstairs bathroom to the first-floor bathroom, and I sent this one over the phone. The experience was good and the contractor was able to come out the same day. Niebuhr Plumbing & Heating came in and figured out that something had to be fixed.They also gave us a couple of suggestions and routes that we could take. The secondary damages that occurred because of what needed to be fixed, however, was not covered. It was not explained until I called back and I asked about it. In order to fix what they had to fix, they had to rip the ceiling apart in order to find what was wrong. So, now my ceiling is torn and I have to get that fixed on my own. If you are considering a home warranty program, read the policy and understand what is covered and what is not.

VIP came out and they were good. They ordered the parts that were needed, and they came out, and very professional, installed them and fixed the issue. They provided professional service, and the value to me for the repairs that had to be made was excellent.

There was a problem with the air conditioning unit. I called AHS. Somebody called and left me a voicemail saying that they had received the claim and that that compressor was being ordered, and that when everything was ready that they would contact me and let me know that they were fixing it. So, I got a call from Eco Air and I was at work. They needed me to come out and turn on the air conditioner, and I told them I couldn’t do that ‘cause I was at work. They’d have to wait ‘till my lunch break, which they did, and everything was fine. Everything is fixed now. The guys were really nice. They were polite and cordial, I'd call them again. It's been a great experience with AHS. It's more than paid for itself on this call because I saved a lot of money. They had told me that if I hadn’t had American Home Shield, it would be about $2,500 repair, and with AHS, it was just over 600.

Our recent claim with AHS was for a failed sump pump. Their process online was pretty straightforward and easy. They did a pretty quick response too.

Recently, I had Honest Appliance, one of AHS's contractors, at my place for a claim for my oven. AHS told me that I had to pick another oven. They made that kinda difficult 'cause I'm by myself and they want me to take the dimensions of where the oven is going to go. I'm gonna forgo the replacement though as I may be moving and I'm not gonna have another oven put in somewhere I'm not gonna be. For the claims that I've called AHS to fix, their techs came out and did the same thing. I had to replace my dryer and they wanted me to take its dimensions. I had to get somebody over to do that. Regardless, I've had AHS for years and I've been pretty pleased with them.

My claim went great. My GFCI on the back porch wasn't working and the technician replaced that. He put an outdoor one in because when I replaced it when we had bought the house, I put an indoor one in. Then he went and checked the circuit breaker in the garage to make sure that it was good to go because the GFCI was popping the circuit breaker every once in a while. Everything was good and it has been working great ever since. He had great customer service too. He came out in a timely manner and he called. He would tell me where he was at. Then he explained everything. So it was all around a good job.

There was a problem with the pump of the dishwasher and Sears came out to fix it. The technician was very professional, efficient and friendly. When he came in, he was able to open it up. He figured it out very quickly and told us what was gonna happen. He said he was gonna order some parts to our house. I don’t know how he knew they were here but he just called me up and scheduled a time, and came in and fixed it. The dishwasher has worked great since. We’ve been with American Home Shield for 10 months and it’s easy to make a claim. The people I talked to on the phone were super helpful and very supportive. The claim before was a water heater and the person they sent out gave us an estimate. I already had a contractor working on my house at the time, so I asked if I could just use the contractor and they said yes. They made it easy for us and so, I was pleasantly surprised how flexible they were to work with.

From the time I call AHS and they get me in touch with somebody, it usually takes a week or so before anybody gets out here to see what’s going on. When I had some kind of noise in the fan, I talked to the contractor on Thursday and he wasn’t able to get to me until next Wednesday. That was about the second or third call I had over the year and it took a long time. The tech came but he couldn’t find any problems. He felt something must have gotten loose and got caught in it and then it fell out. He left and didn’t even go up to look at it. I’m not renewing AHS. Their price went up way high.

American Home Shield needs to be more upfront as to what their policy is if a product needs to be replaced. My air conditioner is at the end of its life now and the repairman said that they will just keep fixing it until it's totally gone, which is fine with me. I don't care. But I wanna know what my option is once it has to be replaced like if they're gonna give me a hard time, if they're gonna pay for it, and how much they're going to pay. They just need to be more transparent about that. I would really appreciate somebody contacting me whether it's via email, a phone call, or a letter to explain better the replacement of machinery, furnace, air conditioner, and that kind of thing.

It’s been quite a few years since we got American Home Shield and we haven’t had any problems. It was back in the early 2000 and we’ve used them a few times. When we had a leak in our faucet, a guy from RK Plumbing came and fixed it. It was a simple repair. My husband was talking to him while he was working and everything was good.

We've been with American Home Shield the whole time we've owned the house, which was from late 2014. The process they have now online is easy and you can call if it's something that is not covered in there. They have been good as well as their follow-up. The timeframes they've given me have always been within those timeframes and I've never had a problem with them.

American Home Shield was good in the beginning but lately, they've been horrible. Dealing with them has been a nightmare and right now, I'm really upset with them. I placed the work order, then I had to cancel it and I called two consecutive days to do that. And when the GE rep came to the house, I couldn't let him in because of the virus and I'm a high risk. Then they charged me for the call even if he never came in. I called back and I was on the hour each time with them for almost an hour. Their rep said they would credit me but I got my bill yesterday and they did not credit me. I've gotta call them again and see if I can get it.

I was well pleased with American Home Shield. The air conditioner just wasn't working. It was about three days 'cause it was the Memorial weekend. My daughter submitted the claim. She handles things like that for me. The first time that I had to call AHS, I did not care about that person that was sent out. But I understand that he is not working for AHS. This time, I really like the man from Bissett Plumbing. He knew what he was doing and I liked his attitude. He had to come out a second time because there was some little problem with the air conditioner and he had to change the thermostat. The AC has been performing okay and I recommend him. I'd like to have him every time I have a problem that he can work on. Overall, AHS gives me more peace of mind. If something goes wrong, I'll get it fixed.

I like the way AHS sends the service out quickly. However, if you need to speak to somebody right now, because of this COVID, it’s taking a long time. But I submitted a claim online ‘cause it’s fast and easy. Our experience with our recent claim was great. The contractor was fast. Everything was completed in a timely manner.

There were a lot of problems with the dryer and the tech from Master Pro Repair fixed everything. The parts took longer, but it's COVID and there are all these things and I knew that. As soon as he came and fixed it, I was really happy. He took the time and he got it right. The good part about American Home Shield is if we call, we can get somebody out and we can find out how bad the problem is. They assess it and they can fix it. And I can then make a decision at what point should I replace my appliances. But if I can keep them running, I like to do that until I'm ready to get what I really want. I'm really happy and I tell people to do American Home Shield. I learned what they do and what they don't do and that's fine with the parameters. I just go with the program, whatever it is. I'm just glad I can get somebody out and look at the appliance and then figure out a plan. We've gone through the ups and downs and we are not leaving the program.

I call my claims in and within 24 hours, someone comes out. They're pretty quick. I like that the contractors are fast and efficient. When the air conditioning unit wasn’t working, the contractor had to order a part on their first visit and then they were able to fix it on the second time that they came out.

When the air wasn’t working, the contractor contacted me within 24 hours of filing my claim. They’ve been out three times and it seemed like it was fixed on the third time.

AHS's claims process is easy if it’s something they’re able to find a service provider to fix the issue. The contractor who came for my AC issue was very responsive and got it fixed. However, it’s difficult when they couldn’t get anybody to fix your item. You need to get it fixed yourself, pay for it upfront, and then they'll reimburse you. I have a JennAir stove that was relatively old, but it was specific to our setup, however, the part wasn’t available. AHS said that they'd give me the cost of the part towards the purchase of a new JennAir. They were gonna give me a couple of hundred bucks, but it’s a $3,000 stove. That doesn’t help me.

When the tech came out, he said the water wasn’t coming from the AC. He said they usually have the condensation directed out into a bathroom but they didn’t do it in this case. They had it directed outside and it happens to come out right where the air conditioner unit is, so it’s pouring out there right on the ground next to the air conditioner unit. He said the water is supposed to vent out somewhere and that’s where they have it venting out. So there wasn’t anything to be done, but it was a good enough experience.

I have several houses and three of them are with American Home Shield. The online claims submission is super easy and they're great. It cost me $160 something a month but it is convenient to just put the claim in and somebody comes out the next day. I had two plumbing claims and the two different plumbing companies who came out were really great. They were both very timely, prompt, quick and efficient. They had everything they needed in the truck and they got it done. They walked us through the process and explained what they were doing and it was done on the first call.

3 Brothers came out as scheduled, opened the back of the dryer up and cleaned out a clog in the dryer where the lint comes out. They then said everything was good. I said, "Okay." The next day, I washed a load of clothes, put it in the dryer, went through the dry cycle, opened it up, and it was still wet. I put it on a different cycle and went through the second cycle, but it was still mostly wet. One more time, I put it on high heat a second time and it dried enough that I could put it on hangers. In Texas, we've got high humidity down by the Gulf Coast.

Submitting a claim to American Home Shield was very easy. Their contractor Climate Pros of Northern Nevada came out to my place three days after I submitted the claim and the tech who got sent was courteous. He got right to work and diagnosed and repaired my air conditioner.

I had an icemaker claim with Home Shield and the first time Hotshot came out, the gentleman was about two hours late. I had to call to ask if he was coming and he said he got held up. Then, he just fixed the piece and left. He was very quick, very quiet, and I thought he was very professional at first, but they were late. He came out on a Thursday and by Friday, I called and said my ice maker was not working. The rep checked the schedule and said they would have somebody come out here Monday. Again, they were late. They were supposed to be here between 3:00 and 5:00 and they didn't show up till 7:00. Then, they walked in and they couldn't fix it because they didn't have a part. They said they would let me know when they have the part.

My husband and I just moved into the home and we needed five or six doors rekeyed. It was for three exterior doors and two sliding glass doors. So we called American Home Shield and Key’D UP Locksmith came out to my residence. The guy came and said that he couldn't do sliding glass doors and the doorknobs were too old for him to rekey and suggested for us to buy new knobs that had all these features and the key would go on the back.

I've heard a lot of good things about Home Shield. I used to do home appliance deliveries and we did a lot of work for them. They've been there for people’s appliances that had gone out. So I chose them for my home warranty and they’ve been very prompt on the few times they have come out. They've taken care of everything very nice so I’ve been very happy. I had an electric issue that Master Lee's came out for and they did good work.

I use Home Shield because they do a great job. They do really fast. And the other thing is because I’m not in the site. I’m not in Myrtle Beach where my condo is. I’m in North Carolina. If I need something, the only thing I have to do is make a phone call and Home Shield's guy goes over there and fixes it for me. My neighbor opened the door for the contractor to fix the air condition and he said everything is working great.

American Home Shield was a recommendation from a friend. The contractors that came for our recent claim were great. They took care of the problem.

Some of my electrical outlets were not working. Making a claim for it with American Home Shield was easy and it was very convenient for me. I did the request online and the next day, I received a call from an electrician at DNZ Property Services. He was professional and good. My outlets are working now.

Home Shield does a wonderful job. They had to replace my water heater and the only thing I had to pay for was the upgrade. They also replaced the faucet in the kitchen more than once and the garbage disposal. Also, I've had them look at the lights. The only negative was last summer when they sent somebody out for my AC unit. The unit kept going out and they kept sending somebody out and replacing a part. It was horrible. Finally, a guy from a company in Forest Park went out here. He wired some stuff to the bottom and to the top like putting pieces together. After being with Home Shield for over 20 years, they got their money right out of me that instead of keep piecing that thing together, replace it.

The first guy, who came out for a leaking bathroom, was not good. He just came to take pictures. During this time of Corona, somebody coming inside your house just to take a picture is not something that’s acceptable to me. But the guy who came to fix the faucet was good. He changed a part and did a wonderful job.

Everything with American Home Shield is very easy. We've been with them for about 12 years. When we bought our first house, it came with American Home Shield. Then when we bought our second house, we switched from another company to American Home Shield to add this house on it, because they are very easy to deal with. I can do claims online, and they’re very quick to respond. We do everything online. We only have to call every once in a while if I have to update something that I did wrong. Jim Hubbard Electric came out recently and fixed two attic fans. On the attic fans, I entered one claim for both attic fans but in their system, it only triggered one attic fan. I just had to call and add the second fan while the tech was here.

I was not happy with the contractor All American Services. Last Saturday when the appointment was made, I did not hear "from 8:00 to 1:00". I heard my appointment time was at 1:00. I even repeated it and the rep said yes. I also told her we had been without air for a week and I asked her if they had cancellations and whether I could get in earlier if they did. She snipped me and said this schedule was a cancellation. But how was I supposed to know this was a cancellation? I just thanked her and hung up.

Leo Tech quickly came to check what the problem was with the washing machine, which was making a noise. The word the contractor used was normal wear and tear and that some parts needed to be changed. They reported to AHS, and AHS came to the conclusion that the part cannot be replaced because the company had discontinued that model. They replaced the washing machine. They gave me the options and I picked the first option they gave us. But there were a few changes. We wanted to have a different color and we wanted to have a little bit of what we call a pedestal on the top of it. I had to pay for that one, but they replaced the machine.

American Home Shield is easy and convenient. Everything is good, and I'm satisfied.

Our AC wasn't working appropriately. Come to find out, the fan was stuck from wintertime. Submitting a claim to AHS was really easy. I put in the call on a Friday night. But they didn't get back to me until I called them on Tuesday 'cause of the holiday. It would have been within one business day, but due to the holiday weekend, there was a time delay. I don't blame them for that. The contractors fixed it right away too.

I called American Home Shield and made a claim for the spa. They forwarded me to Emerald Pools. My pool pump goes out just about every other year and lately, every year. I gave that concern to them. And because of the whole coronavirus and what was going on, the rep asked how it runs. I said that it seemed like the hotter the summer, the louder the pump runs. Then, she asked if no one has ever redone the pipes besides the pump itself and she said that could have a lot to do with it. She said sometimes there can be buildups in the pipe that can restrict water flow and those buildups can cause the pumps to burn out. She was very helpful as to asking me a lot of questions and more of a description of how my pump runs.

I have two air conditioners and the one upstairs wasn't running all the time. It wasn't getting cool and was getting hotter. Last year, I had an air conditioner man come out with American Shield who looked at it and he was outside for two minutes. He said it was fine and that it was because I live above my garage. But I told him that the air conditioner had never been that hot. So, he put a new thermostat and said that it should be good. But it didn't and it was almost winter at the time.

I called Home Shield for a maintenance and Total Comfort called right away. They came out and everything has been fine. The performance of the unit is pretty good. It helped with my power bill for being so hot because we had to use fans. It cooled things back then. Home Shield has been a blessing for me. I don’t have to look and call everybody when things break or need fixing. I just call them and they set me up.

American Home Shield phone wait times for home warranty claims are upwards of a few hours, you simply cannot get support. We have waited on hold for total of 10 hours (between me and my plumber). Our hot water heater has been out for a week, AHS customer service is simply not there. Call and get a salesperson in a few seconds. This company is about selling and not about supporting existing customers. Go somewhere else for your home warranty.

I will start with the fact that I have been a loyal customer of AHS for over 10 years. I have a Viking Professional built in refrigerator freezer that has had a persistent problem with the automatic defrost system, AHS has sent several technicians out to resolve the problem to no resolution. Each time it is some lame explanation that shows they have no clue. As of the last visit I have tried to contact AHS to get a no kidding Viking expert and I can't even speak with a human as I stay on hold for hours over the past five days. Maybe it's time to stop paying the $60.00/month and go find a warranty service that takes care of their customers.

AHS sent out Doctor Cool and they turned out to be pretty good. I was a little concerned at first because they discovered an issue that was not covered under the home warranty, which caused me almost $600. The reasoning for not covering it was that when that service was performed by the previous owner, it was not done properly. I knew that to be a caution about these things because I know when they contract with home warranty companies, their reimbursements are limited. But I had to have air conditioning. I went two days without air conditioning and in Vegas, we can’t do that.

We had them for a whole year when we bought the house and then I canceled it for a little while after that. But I realized that I was better off with them than without them. I went back and signed back up. This is our second year and when I had a claim, everything with Lancaster Plumbing was great. We have a little closet and when you open the door, it's up off the ground and the unit is inside this closet. Underneath the closet is the air filter that you change your filter out on and when you pull that down to change out the filter, there's a big opening behind that. It's big enough for three people to fit into. That was leaking.

I like to speak with people so I usually try to call Home Shield whenever I submit claims. It's usually pretty easy. At that time when my dishwasher was leaking, the rep was really great. 2 Bald Guys came out to fix it for me and the tech was really helpful, too. I got two more people signed up with Home Shield within the last four months because of our experience with them. I've been sharing it with others. Home Shield is really useful.

I started the claim in January and one company had come out and said that they were gonna order the part that they needed, but they never did. They had sent me emails that they would be back and they had left voice messages. I was communicating with them over a period of about five months and it was getting obnoxious. I finally gave them a warning. I told them that if they can't get back to me within a day or two, then I'm going to return to American Home Shield and file a complaint, and I did.

The air conditioner line was frozen, and we weren't getting air. I called American Home Shield and asked for a service call. There was communication provided to let me know when to expect Airmax Inc. then a guy came out and he was fine. As a matter of fact, I requested him when I needed a second call, a re-call. The service was good and it has definitely improved the day to day quality within the home because it's cooler now.

Tech Tonics AC and Appliance did everything great and were easy to work with. Everything was smooth. My dishwasher had quit working and cleaning the dishes, and I submitted a claim online. The website was very easy to figure out and then I got a call in a few days. The repair made things much better and everything has functioned really well since. American Home Shield's service has been helpful and easy.

I just liked what I saw with Home Shield so I went with them. The first time we put the claim in, I don't know what happened. NW Sundance Services called me, I gave them the tenant’s phone number, and then a week later, I found out nobody showed up and the call was canceled, so I didn’t know what that was all about. But then there was some kind of payment pending thing on my account so I couldn’t put the call in again until I called Home Shield, and then it took 24 hours to get that removed. And then I put the call in again, the same company got it, and then there was no problem. NW Sundance Services just went out and fixed it. The tenant said that the tech fixed it fast.

My wife had washing machine problems at her mother's house and we submitted a claim to American Home Shield. Their contractor ARRQ Appliance came out and they had to put a belt on the machine. We haven't had problems since. This warranty is good to have. It's a backup plan when we have problems with our house.

My system is cooling now but my concern is that this is the same call that I did at the latter part of last year and they just tacked the area rather than truly repaired or replaced. That is concerning for me because I've had this home warranty for quite a while and I seldom use it. I pay a good amount too. Then you also have to pay a trade fee for each and every little thing. I talked to American Home Shield and that’s how I even managed to get the person back out again. But they wanted to charge another charge. The issue wasn't ever resolved from last year though, and I knew that even more fully when the first person came out.

The contractor who came for my AC unit was knowledgeable enough to fix the AC and didn't fix it long, which was good. Although he came at the very end of the window, it was no big deal. AHS is solid. Every time I've called them for anything, they have been smooth, so I decide to renew it. Plus, a warranty is a good option.

I lived in Arkansas for 20 years and I built a new home there in 1999. I went with American Home Shield and I kept it. But then, I moved to Texas about a year and a half ago. When I moved, the seller provided me a home warranty for a year. But that was the worst experience I've ever had. We bought this house in January a year ago. So, when that year was up, I went back with American Home Shield.

USA Plumbing came and checked my water heater. The contractor gave a courtesy call before he showed up and asked us if any of us were sick or had symptoms. He was very courteous with keeping his distance too. He did a very good job and did everything exactly the way I did figure he was gonna do. He came in and had his mask and gloves. He identified himself with the company he works for. At the same time, he came up and asked us about the problem of the water heater. I live in a condo and said that seven condos had already water heater damages. I wanted him to thoroughly check everything by himself to see if everything was okay with our water heater before it goes down. He was very thorough, awesome, and professional all the way. I like him and I'd give him a big thumbs up.

Submitting requests is easy. I emailed them today and I'm waiting for a reply. I asked them if I could take a different offer, if I could change the oven that I picked out. The front glass on the door fell out and shattered, and they couldn’t find a part, so they're replacing the unit. All in all, American Home Shield did a good job.

The Watertight Pool guy adjusted a leak I had, but he was pretty new. I don't have any problems with a new person, but when he looked at the issue and I was trying to explain it, it didn't seem like it was getting through. I left it at that and I don't know if the issue was really addressed or not. I've called my own personal guys out sometimes and I may do that just to make sure.

My last appliance claim with American Home Shield for a microwave issue went very well. Sears came to do service and the techs from there were very polite. The first day they came, one young man came alone. He was at our place for an hour as he had to take the microwave apart and put it back. The second time Sears came, there were two techs and the previous tech sounded like he was training the other young man who came with him. They took the microwave apart again, put in the new part and took the old one out. They were very conscious of my husband who is ill. They wore their masks and maintained social distancing. Each time, the job was done as quickly as they could do it.

AHS's claims process was a piece of cake and I was pleasantly surprised. I filed the claim at midday and got a text update not too long after that. Then within a couple of hours, I got a notification of the company that would be contacting me and they came the very next morning. The techs were right on time. There’s a copper line that goes from the inside unit to the outside unit. A crack had formed on the top of it and there was oil dripping on the inside unit. I covered with them what the feedback was and they took a look at it. They were quick and got it fixed. Our units were actually in the garage. The techs came in for us to explain the issue and to sign the final paper when they were done. It was a seamless experience. We've had AHS for two years and this was the first time we've used it. I was a little bit surprised at how quickly everything got done. The fact that it was all taken care of in less than 24 hours was impressive.

The contractor came in and found the problem, which was a switch. He had the part in his truck. He was in and out in less than 30 minutes and my washing machine was working great. I've had AHS for 28 years and they've done a lot for me. When we purchased this house, the people who were here before gave us AHS as part of the deal and we kept it. I've used it several times and everything we've ever asked them to do, they've done. They fixed heaters and water heaters. They've also replaced the piping in my wall. However, it sometimes takes a little while longer than I like. Sometimes, scheduling isn't always easy because I work and being home sometimes waiting for somebody to be here is a pain. Other than that, things have worked out really well.

I’ve promoted AHS several times, and other people have actually added them to their homes. I’ve been with them for a good 18 years. Before I got married, I had a pier and beam house. At that point, I was single, and I didn’t have a lot of money other than my own income, and a little bit of student debt. Their charge back then was 25 bucks for anybody that came. When I was at the house, they fully repaired and replaced an air conditioner. I was paying 25 bucks a month and it paid itself off every year. Then their prices started increasing, but not too much. They’re just 69 a month so it’s not breaking the bank. Now, I’m more established. I got my degree and a little debt, so the price doesn’t hurt me. The only thing that I have seen within the few years being now in a new house is that the fees are $75 now for a contractor to come in and work, but they’ve eliminated some of the stuff that they used to do.

I mainly had a clogged pipe issue that led to a leak. I went online and submitted a claim. It was great. I was told a contractor would come within two business days. And then, when High Priority came, great service. The tech was actually finished quicker than I thought he would. The bathroom upstairs is just fine. My showerhead still drips after you turn the water off, which I've submitted another claim for the contractor to come out and look at which the service provider had already forewarned me that he was able to clean everything out but he already made provisions to order the necessary parts in the event it started dripping like that again after we turn the water off. I appreciated that he made me aware that it was still likely that it could start dripping again and he took the necessary photos and made the necessary notes in the event I called back.

We just bought a house and we got Home Shield because it was a new house and we figured to have it to work out the kinks. The service has been good but we had a pool heater that went and we kinda got screwed around. We had someone and they didn't wanna pay that person to do the repair, so they told me they had somebody else. It took two to three months when I thought it was gonna take two weeks. That was a little frustrating. But when it's all said and done, it was rectified. They replaced the pool heater although Home Shield only replaced it up to a certain amount of money and I still had to pay on top of it. Also, I've had Air & Water Solutions here more than once and they were really good. They came out recently because we had one unit stopped working. It was a blown circuit and the tech fixed it. He came out, mask and everything, and he did a great job.

We've been with American Home Shield for at least 18 years but we're getting ready to drop it. I've always been satisfied with them but right now, I'm very dissatisfied. We called Loyal Home Services to come out because our AC was not cooling. My wife submitted the claim online at 6:00 and about 9 o’clock the technician called and asked what the problem was and said that he was coming the next day. It was the most responsive service we've ever had from American Home Shield. The technician was excellent. He said that American Home Shield was only gonna pay $300 of the issue. We'd be out $1,100. Since it was gonna be $1,100 and it was on a hodgepodge work that had been done prior by American Home Shield service people that we decided just to scrap the whole thing and just get a brand-new unit and put it in.