American Home Shield Reviews

The limited times that we used American Home Shield have been good. We've been with the home warranty for over five years. We had a garbage disposal that was leaking and a guy came out and swapped it out. He did it the same day. We also made a claim when the spa wouldn’t circulate the water. The service people did a good job with that too.

American Home Shield sent someone out from a local vendor relatively quickly within the week. The dishwasher was deemed unrepairable so it had to be replaced. The first offer they gave me wasn't comparable so I gave them some more features that our current dishwasher had. They raised the model of the replacement or cash offer which takes a replacement, and then we were told yesterday that those weren't available any longer, or at least not available at this time. I could either take the cash offer or wait an unknown specified amount of time. If I take the cash offer, it will get me close to getting what I have. I'm not thrilled. But they did a great job.

Once I went online and submitted the claim, I was contacted by somebody for the appointment. However, it took quite a while for him to call me back, and so I didn't know who to contact at that time to follow up with it. I tried to reach Home Shield just to try to get in touch with somebody, and I was not able to get through. That was the worst part of the experience. But when the service technicians come out, they do a great job. They're quick, efficient, polite, respectful, and the work is always done well.

We wanted to get the heating and air conditioning unit looked at. The service request was pretty easy when we made one to American Home Shield. Technicians came out the next day after we made the call and their service was good. They looked at all of our units and verified that they were working properly. They were professional, courteous, and competent so we were satisfied. It was overall a good experience.

We had a leak in the faucet in my bathroom. We called American Home Shield. The claims process was pretty easy. They called us the next morning and told us when the contractor could be here. He was here way before his time. He was very nice and informative. Now, I could turn my faucet on and wash my hands and brush my teeth. American Home Shield was very good. They stuck to their word. I'd tell others to go with them.

We submit the requests for our tenant and we make payments. So I'd like to speak to somebody live from American Home Shield to let them know the contact number that they were supposed to call and that they had to make arrangements with the tenant. In that sense, at least you can talk to somebody and you can have an opportunity to explain. Either way, it doesn't seem to work out. I always get the call from the vendor and then I have to tell to call the tenant. But now, it's all automated when you call. For someone like me that's dealing with a tenant, their automated system is for the birds. I can't convey anything that I want to convey as a landlord. So there's no point. You can't explain anything so you may as well submit the claim online.

The toilet was leaking into the basement. AHS sent out a tech who he added a wax ring seal and he repaired the kitchen faucet. But it has started back to leak. So I need to place a recall for that. Other than that, when you submit a claim over the phone with AHS, their system only allows you to select one item. So once I did the one item, I had to hold to speak with a representatives in order for him to add the additional items on to the work order. So the whole time I was told that it would be an hour. And it was at 7am. But it wasn’t. It was about 10 minutes.

The plumber was prompt and professional. He unstopped the sink the first time but I still heard gurgling in the sink. He felt like there was something in the line, something to do with the vent. He said he had to contact American Home Shield to get permission to do the job. I haven't heard from him and it's been about a week. I had American Home Shield for years. I left and came back. The professionalism and abilities of people they send out are fine. But when I came back, I had to do $100 deductible so I'm not happy about that. Plus, my premium went up tremendously. Things go up over the years but I think I jumped from 30 some dollars up to 50, 59. That's crazy.

The microwave totally went out. Once we realized it wasn't a power issue, we called AHS and they sent someone out. The tech came and looked at it, and he knew what the problem was. He had to order some parts, then came back about a week later, and fixed it. The service was great. He didn’t take long to fix it. But today, it went out again. So, we called AHS back.

The guy from Rekey Xpress was very friendly, professional quick and very efficient. I would use them again. I did the claim online to American Home Shield and it was somewhat easy. What I didn’t like was that when I said I needed my house rekeyed and it was confirmed, there was no timing sent out. There was nothing about scheduling an appointment or who was gonna come out. It felt like a dead end. Also, I got a text message saying that something was scheduled at 1:00 AM with a different company that ended up coming out. So there seemed to be a glitch in the system. Bur everything has been fine since the rekeying.

My drains weren’t going down. I called AHS and they told me the contractor would call right away, and they did. In fact, they called before I got the email. The contractor was very good. They showed me how to prevent the problem from happening again. The repairs made everything work. I'm completely satisfied. AHS puts my mind at rest knowing they're there.

My most recent claim with them was due to a water line outside of our house that broke and needed to be repaired. The representative gave us misleading information, saying it was covered, and took our service fee, but then they told us it wasn't covered after the work was done. They keep denying the claim since November. Now, we've called them about 10 times and they keep saying that they will call us back within 24 to 48 hours after they reviewed the telephone call, but they never called us back.

I noticed that the top of the glass panel by the handle of the range is secure but the bottom is kind of out. It looked like it was about to fall off. I called and a gentleman from AT Appliances came last Saturday. He said that there was supposed to be some sort of a metal ring or a seal that's supposed to be around the glass and it wasn't there. He said that a part that would have to be ordered, which might take a few weeks, and that somebody would call me back. The tech was very polite. He wore a mask and he seemed to be very knowledgeable. The service from American Shield has really been exemplary. I'm a single person and I think I will always purchase this policy because it has helped me a lot.

Our water heater busted. It happened at 11:30 at night. I went to the AHS website and submitted the claim. Then I got an email and a text telling me that the claim had been submitted, who the contractor was and the contact information for them. I called that service the following day. I was a little nervous because there is no address or a website. I could not find the business online which made me worried about what kind of business is it. It doesn't even have an online presence in today's day and age.

I had to call AHS about my refrigerator. The tech who came out was very nice and very professional. He had his mask on and put things on his feet when he came in my house. He immediately saw what the problem was because I had to have my stuff in the garage. But it was cold, so he said I needed a fan. He went to his truck, came out, put a fan in there, and my refrigerator had been working beautifully. But before he left, he said that he was going to order me a new fan, so I don't know if he realized that was a new one he put. Then, I never heard anything back from him. But as long as the refrigerator is working fine, I don't have a problem. And at the moment, it is working better than before.

I used AHS for my furnace and things went pretty well. The problem had something to do with the circuit board and the tech ordered a part. Since the furnace is so old, it took about a week to get the part. If it was a newer furnace, it wouldn't have taken that long and they probably would have had it right in the supply house. For this claim, two different people came out. One guy did the diagnostics in the beginning then the guy I spoke to on the phone was the guy who came out and did the repair. They were both nice and all in all, the process was easier than I thought it was going to be.

The tech from Sears that worked on my microwave was the most professional. He came and greeted me at the door with a mask, which I was glad. Because sometimes, we still tend to forget. He was quick, and took care of business. He knew what he was doing. I didn't have to wait on parts. I was very pleased. I can only wish that the other times that I've had service that it was flawless and flow-free like this one.

Our heat pump wasn't working right. I did the claim to American Home Shield. I did it through the webpage. It was easy. Everything was on there. It was like two clicks. They scheduled a local contractor to come out. He came out really quick, and then, he fixed it up. He called me when he was gonna come, and they texted me before he was here. Everything was good. So far, it's been a good experience.

I submitted a claim because I would turn my thermostat up and I would have to turn it higher than I usually have it, for my heat to come on. The tech said it was something about a sensor and I needed to change my filter. He was very professional, very nice and explained to me how things were working. It's working now. I wish the service call of AHS was cheaper than $100. But it's a good service to have, especially if you have an older home and things are gonna break down all the time. They're quick, very efficient, don't take them long to get someone to come out and they follow up on you to see how the service was. I would highly recommend AHS.

We had concerns about the odor of sulfur and the inconsistency of the temperature of the water heater. Because of my prior experience with the company, I knew it might be 24 to 48 hours before I would be contacted. They were very professional and the issue was fine.

The top burners weren’t working on the range. I just submitted the claim to American Home Shield and they got back to me really fast. The next day, I got a call from Fix-It Guys, and then they came out the next day. The repairman came over, and sure enough, he was able to fix them. So, it’s all good now. He was friendly.

My last experience with the heating was excellent because we haven’t received heat like that ever since we got them five years ago. Every time the service guys came before, they would change the filter or check the motherboard. But with the last person who came, he cleaned out the vents. That may have been the problem and nobody never detected it. He was excellent. Every time AHS sends somebody out, they seem to do a great job. So I am pretty good with the service.

The tech that was sent out for my washing machine had to order a part and he said it would take about a week before it got there. I had to wait another week before I was able to use the machine. But when he came back, he put the part in and there was no problem. So far, so good.

My furnace was not igniting. The technician that came from York Mechanical was good. Submitting a claim to American Home Shield has become easier. In the past, we were having a tough time of just getting through to even put a claim in. And although they say, “Okay, you can do it online,” a lot of people would rather be able to call in to put the claim in. I'm also a Realtor and I sell a lot of these through my buyers. That was becoming a major issue for my clients as well as myself. Calling in to submit a claim was a difficulty. I could always call in to set up a new home warranty. The issue was when my buyers would then need to call in to place a claim. They said they would be on the phone for hours and that is not good. I was considering not recommending the warranty anymore but here recently, I noticed I can get right through. I noticed it has drastically improved.

AHS is really easy to use and they take care of everyday issues that you don't expect to come up. I do claims online on the app and then they assign someone to me. They also send me an email about who will be contacting me and the person contacts me, and they come out. It’s very simple. We scheduled something for them to come out for my broken water heater and I’m currently waiting for them in my house today.

I made a claim for the sump pump and the plumber was a good guy. However, when I talked about the faucets, I couldn't put in two things at once in the AHS system. There has to be a better way to put two requests in at the same time. But the guy still took care of it.

My experience with AHS has been outstanding. They should keep doing what they're doing. I recently had a claim for the AC unit and the tech did what he had to do. The work was excellent.

Filing a claim on the telephone is nearly impossible. Oftentimes, you need to call to tell them what's going on with your claim. It’s terrible. They take forever to answer the telephone lately. But if you put in a generic online trouble call, then it's quite easy. Recently, Stuart’s Appliance came out for the dishwasher. They gave a heads up call before they came out and showed up when they said they would. They were professional, clean and very knowledgeable. They were efficient in their time and mine. They fixed it just fine but they are having to come back ‘cause something didn't end up right.

We had an issue with our electric. One particular outlet wasn't working as expected. We placed a call to American Home Shield and we got someone scheduled to come. He showed up the other day, and he came in and took a look at underneath our cabinet to see what was going on. He did some testing to determine what the source of the issue was. Then he identified that there were some issues with the way that it was wired. He decided to take off the paneling on the outlet and to rewire that so that it would work. When he did, it seemed to function. After that, it was done and he left.

On the first service request, not only was there a drain stoppage in my kitchen but there were also leaking shower valves in my bathtub and a toilet leak in one of the bathrooms. The company that American Home Shield sent out didn't fix anything. They just came out and quoted me $850. A good buddy of mine that I've known for decades is a master plumber. He owns his own company now, and he said that he's worked for several companies in the past that did some of the Home Shield warranty work and a couple of those other home warranty companies. He said it's almost a racket that most of the way that they make their money is upselling stuff to the customers.

It was a very good experience with Certified Electrical and I was very pleased. The tech was excellent. In reporting what had happened and in terms of getting a response back from the company and them following through, everything was good. I felt very confident with American Home Shield in doing what they say they’re going to do.

I used AHS to repair a wall oven. The techs were professional and tidy. They explained what was going on and what would happen. I had to order a part and they explained what I needed to do when the part arrived and how to call back to schedule the installation. They got that done and it happened just like they said. Other home warranty companies have harassed me and not wanted to pay when they should have. AHS didn't do that. So, I've been pleasantly surprised.

Everyday Heating and Cooling came and made some judgments with the heat pump. It seems to be okay so far. Overall, American Home Shield has been easy to deal with.

The website worked well. I just have a problem with the people that American Home Shield sends me to. Before, usually it has taken two to three days to get an appointment with the contractor that AHS sent out. But not with this particular company. They were the fastest compared to others. AHS also responded fast. They responded via text, which really works for me. They gave me a time window almost immediately, and then the guy was really nice too. In all services, once the contractor was able to make it to my home, they have all been excellent.

The downstairs wasn’t heating up so we called AHS to get someone to look at it. The process was smooth. They called within an hour and had someone on the way. The guy found out that one of the vents was bent. He unbent it and it worked.

The technician who came for my refrigerator was great. Filing the claim to American Home Shield was easy. I don't need an icemaker for myself. I just bought this place couple months ago, and I had to keep my dog's ice bowl filled 24-7. He loves ice. I was buying bags and bags of ice, and so I needed that icemaker fixed so I can quit buying bags of ice. Ever since the repair, it's been working great. I used an icemaker half a dozen times a day to keep his ice bowl filled, and it was good.

Submitting my first claim was good. I was able to call them on a Sunday and get someone on the phone. That's what I like about it. It was also a 24-hour turn around or a little better from the time that I called. The guy came right on out and told me my igniter went bad. He replaced it for me. He didn't take any time to find out about it and fix the problem too. He was great. American Home Shield should keep that good service going like they got it and everything would be all right. They were professional all the way.

In December, I changed my American Home Shield policy to get my ex-husband off of it and put it just into my name. I wasn’t told I was charged $56.99 to cancel that account, which, we had well over a year. So, I was pretty mad that I wasn't told that I was charged this just to get his name off of the account and start up a whole another account. I just took care of that but I don't know why I would be charged $57 to close one contact and open another one just because I wanted his name off of it.

My blower wasn't shutting off on my air conditioner. I called American Home Shield and asked to have a repairman sent and they contacted them. Burleson Services sent me an email and said they would contact me on the first business day because I called over the weekend. They called me on Monday and sent somebody out on Wednesday. They were very nice. It was my error 'cause I pushed off an automatic onto on, so the fan was blowing all the time and I didn't realize. American Home Shield has been very receptive and very prompt whenever I've had to call. It's been very good.

My furnace was making some strange noise. The tech, who was very friendly, checked it over and he had to replace a part. It went great. I like that by having my warranty with American Home Shield, I don't have to worry when things break.

We contacted American Home Shield for a rekey service for a move in. Everything went fine. We had another claim where we ended up getting a new water heater, which was very helpful. My only thing with American Home Shield is that when dealing with their phone staff, it can be really hard to understand them because they seem to be based in the Philippines so their English is rather accented. It’s so hard to communicate at times.

Having AHS gives you a sense of security knowing that the sometimes unexpected cost of homeownership is negated by having an American Home Shield contract. I recently submitted a service request online for heating work and I liked the process. They had Dempsey Oil come out and everything was satisfactory. They are the American Home Shield company in our area, so anytime you call American Home Shield, American Home Shield has Dempsey Oil do the job, be it plumbing or heating. I’ve used them a few times.

The contractor has been out several times. But this time, they ordered some parts, and they said they'd be back in three days. They said the place that they order from is in Texas, and they don’t have power. So, they said it might be a little while. But everything has been fine with American Home Shield.

I sent a claim over the phone an the level of professionalism was good. But it takes up to an hour most times to get in touch with somebody. We have had some problems before with some of their technicians, but this recent one was really good. I've run into issues with either getting in touch with somebody or getting disconnected from the call on their end or having people that come out that don't do the work properly, but this past time went pretty well.

The tech was a nice guy who was knowledgeable about my system. When he came out, he made sure he was masked and that he put his booties on before he came into the house. He explained stuff to me about my system and why he was doing what he was doing. He also did an overall check. In the past, some of the service people working for American Home Shield weren't as good as we would like. A lot of the time, they go back and tell AHS that the problem was due to something that I did. Then, AHS would say that they can't cover my claim. Even though we dispute what the tech says, AHS says they would have to go by the technician. If we wanted another tech to come up, we would have to pay an additional service fee. We haven't had an issue like that the last couple of times though.

American Home Shield is very quick and very accurate with their services. We had a claim for an electric issue in one of our properties. They took care of everything very properly. I appreciate it. I thank them for being so quick to respond and always taking care of business. I'm very happy with their service. They've always been excellent.

My breakers would trip when it rains. So each time it rains, I would lose power in two of my bedrooms and my bathroom upstairs. I went online and did a claim. It was easy to do but I couldn't put notes there to tell them what the issue was. So the guy that came out didn’t know what the issue was until he got out here. He said I might have a leak in the roof. But I told him I checked it, and there was no water leak. So for the time being, he asked me to change to a lower watt light bulb. He said it may help. He also said what I really need to do is have dedicated circuits. He wrote notes down so I know what’s needed. He was great. But if he had known the issue ahead of time, he would have been known what we needed to do.

It took a week for the techs to come out for my rental's oven. Then, it took a week for them to get the needed part then come back. I wish the appointment with them could have been sooner. Other than that, they were great.

I've been pleased with American Home Shield. My experience has been good. Their website is user-friendly and the turnaround time is to be expected. I called to make a claim for piping and the process was easy. They remedied one big problem, and then they gave us a quote for a larger problem.

I got on American Home Shield's website and put the claim in. The only thing that makes it easier is if there was an app that did the automatic login. That is obviously our lazy way of life these days. It just makes it a bit easier because everything seems to have that now. But other than that, it's normal to me. That was easy as usual. I put in the claim, and they charge me $75, and I go, “Yay.” Most of the time, my interactions with the contractors are not as good. But it was wonderful on that one, so I liked that. They were able to not only get it resolved, but make the toilet better than it ever was when I first moved in. Anybody in the world can understand not being able to go to the bathroom in your own home is a sucky situation.

After the review they called me and scheduled an appointment and were very nice and professional. My husband was very pleased with the technician that came out and they called me and said thank you.

When there's a problem, I call American Home Shield and then they send me a plumber or whatever it is I need. Every one of the service guys who has come out has been excellent. I've had a number of issues and on each one, they have explained to me what they're doing. We had J & K Plumbing come out because the heater wasn't working. My heater now works great.

This company if I could give it negative stars I would!!! Let's start with their customer service representatives, constant lies, and DON'T LET THEM FOOL YOU! I placed a repair order Dec 26 2020. It's now FEBRUARY 2021 and THEY STILL HAVE NOT DONE ANYTHING! Every time I call them to see “the status” of my claim the reps say “I will get back to you” NEVER HEARD A WORD BACK! I had taken 6 days off from work all in different occasions because “the new fridge will come” and NEVER got a call or anything explaining what, when or where this fridge is coming from! Do yourself a favor and DO NOT BE FOOLED by these liars who do not care that we are in the middle of a pandemic is money is tight. They don’t care that you have small children at home without a refrigerator. Horrible company, I wish I could sue them for horrible service!

Updated on 02/10/2021: We are due a $125 refund from AHS since Nov 2020. Every time I call about it, I get the same run around. The first insult of not getting the refund has now become more frustrating when I received a response from "Robert" at AHS saying he wants to help resolve this so I responded with my email address but no response from him. I should not have expected a resolution. Again, stay away from AHS!

After paying all of your money and requesting service technician will come out. If that technician is not satisfactory. You’ll most likely call into the customer support. At that point you will hit a roadblock. You’ll speak to a non-English speaker who has absolutely no power and that’s as far as you’ll get. You’ll be promised callbacks which you will not get. You’ll be promise expedited service which you will not get. What you’ll have to do is simply wait and hope. They are motto is customer last. At least that’s how I feel. I highly recommend you avoid this company. This is not my first but second time having an issue. I’ve learned my lesson.

I am writing this review so that future individuals will make an informed decision before purchasing a home warranty from American Home Shield. My story - my oven quit working on November 24, 2020. As of February 3, 2021, I still do not have a working oven. This is simply unacceptable business. Firstly, AHS sent out a repair company. The repair company determined what part caused the oven to quit working. They reached out to AHS with their findings. AHS could not find the part as it was no longer available. AHS had the technicians come back out, remove the part and send it out to be refurbished. When the technicians received the refurbished part back and came back out and installed, it did not work. AHS has offered me a minimal amount of money to replace my oven. The amount offered to replace the oven is not even 1/2 of what it will cost me to replace the oven with a basic model (no bells and whistles). I have not accepted and will continue to fight this company.

Mid Plains Heating and Air came out for a claim regarding our furnace and they were great. They thought the filter was blocked so they changed that. There was also something about a part that they changed. I had another claim with American Home Shield and this was for a leak in a house that we bought. That claim went well. Service people had to cut open the ceiling then a plumber came out and took care of the leak right away.

AHS is worth the money we spend. However, I would like them to respond a little quicker to the initial request. They have 24 hours or so to get back to us, but sometimes, we need to call again and find out who are they sending, and then we need to call that place. But usually, when the techs come, they're fine. My experience with the techs that come to my home has been good. When Pennington Plumbing came out recently, they were able to fix the issue. It was the garbage disposal and there was something stuck in it. The tech managed to get out what was ever stuck and that was the end of it.

The tech that came for the toilet was very professional. He had his mask. He explained everything. He was very knowledgeable about everything that was going on. He fixed it right then. Everything was perfect.

Mostly, I've been very happy with American Home Shield. Some of my claims have required a second visit. I'm satisfied with that because sometimes, techs really can't tell everything that's going on. On both occasions when the air conditioning guys came to fix things, they took off pieces of wires that looked completely burnt. They cut those off and fixed my unit with no explanation why something like that might happen. That concerns me because it looked like there could have been a fire or a short somewhere. The techs say it's fine but when I ask them why the problem occurred, they don't have an answer.

We had an ice maker in our refrigerator that did not work. National Platinum came out and did a great job. They were very helpful and very insightful. So far, we've only had this house for less than two years and we've only had one need for American Home Shield. It worked once. But I was disappointed and somewhat frustrated with the fact that they didn't communicate to us that they'd charge tax on the deductible. So, we had a $100 deductible and we paid $109.25.

Southern Comfort HVAC was awesome. I love the fact that I got a call that same day to schedule my appointment. Then they called me back and told me that they had a technician in the area. They asked if I was available at that very moment, and I was, which was awesome. He was here within 20 minutes. He called and let me know how far away he was. When he got here, he asked me what the issue was. I took him down to the furnaces in the basement. He knew exactly what was going on immediately. He went to the car, got the part and fixed it. He was in and out in about 40 minutes. He said it was some kind of a switch that had gone bad, and he had one in his truck.

My dryer was pushing cold air, so I called American Home Shield and the person on the other line asked me to hold my phone up to the dryer so they can take pictures of it to get the exact model number. The tech who came out was wonderful. He worked on it, then he replaced something, and it allowed the dryer to do what it's supposed to do. I was so impressed that I told my husband, if we ever have appliance problems, that I would ask American Home Shield to send them back. I was very impressed with the technician because he was so professional and polite. He had a very good interaction skill.

I was very satisfied with my claim because I called American Home Shield, Premier Heating and Cooling came out, they were very specific, and the next day, it didn't take long. The technicians were very professional and polite. They kept me informed on everything that was happening and they had no hidden agendas. My daughter lives in Michigan and I've told her about American Home Shield and shared with her my experience.

I had a pool issue and the guy came out the next day and had the parts that he needed to fix it. He took care of it. American Home Shield has been consistent overall.

I submitted a request for service on a Sunday night. The gentleman came out late Monday morning. He was very cordial, professional, and attentive. He took care of everything and definitely met my expectations. It was an overall pleasant experience. I’m satisfied with American Home Shield.

I got a claim in right now and I'm waiting on the repair guy to come and fix my heater. He came out the first time, but it's not fixed. Other than that, I've been with American Home Shield for years. It's okay. It's just the timing and the wait’s so long and that’s what turns me off. Sometimes, according to what rep you get, submitting a claim is easy. Then again, you get someone who doesn't seem to understand what you're talking about. But once you get your claim in, it's not long before they find somebody to repair your product or whatever you need. I have the same people that come all the time to work on my unit, if it needs to be fixed and they're awesome. But they're just so slow in getting here.

The Turner Electric guy was good and very punctual. He had his mask, went right in, and did the job. He was a very nice guy. The issue was faulty ground-fault interrupters. It would work if you pressed it hard, but it wasn't up to par. He gave me a new one and things are beautiful. I'm so glad I have this policy. At first, I didn't even stop to think about having American Home Shield, and it was really horrific trying to find someone to come out. All the electricians who can do it privately were scheduled out.

My toilet wasn’t flushing, but Affordable Plumbing fixed it. They did a good job. They were nice and respectable. Submitting claims to American Home Shield is a simple process. I just go online and do it. I just wish that for plumbing and stuff like that, especially for bathrooms, the responses will be a little bit more better because sometimes it takes a full day or two days for a plumber to come out for stuff like that. It would be good if they would have plumbers on hand that do handle 24-hour service. For my area, it’s a little different because I live in the outskirts of Seattle.

Our AC unit outside was making a really loud noise and it wasn't cooling inside. I didn't know exactly how to select that on American Home Shield's website, so I selected other. Then, they called me pretty early the next morning when it was not even 8 o'clock yet. So, we liked that. They gave me a window between 9:00 and 1:00, and the tech was here around 10:00. He was knowledgeable and he tried to fix it. What he thought the problem was wasn't the problem, so he did some more testing. And he ended up fixing it in the end. Also, we're very COVID-sensitive and it seemed like he was a little bit sick. But he did most of his work outside, so we didn't really have to interact with him too much. And when we did, he wore a mask and we wore a mask, so that was fine. But aside from that, he was very friendly and professional. We've had other people service the unit before and they haven't been as knowledgeable. We liked him.

The digital dashboard on my stove wasn't working. The gentleman from Windings Appliance Repair came, took a picture of the serial number and about a week later, he came back. He had the part ready and came within the window that I was told that he would come. He replaced that part in no time. He was very professional and he was wearing his mask. He did an amazing job. AHS is amazing and I love it. I brag about it and I even share with my employees about hiring and buying the American Home Shield warranty.

I'm happy with American Home Shield's service. They’re very simple to work with. I make one phone call, and they do the rest. I recently called them, and they set up the appointment then they came out and fixed the issue. Everybody was polite too.

Premier Heating, Cooling, and Refrigeration was called out because the heater was cycling. It had something to do with one of the sensors and they replaced it. Henry, the tech, was wonderful and seemed knowledgeable. We've been really happy with the service.

My experience on an appliance repair claim to American Home Shield was very smooth, seamless, pretty organized and structured. The moment I submit a request, they send me a text with the contractor name and phone number, and they provide the option saying, “Hey, if you want to contact, you can contact, or the contractor will contact you.” So, that is flexible. Usually, what I've seen is the contractor calling me, and they call pretty quickly and it's all about scheduling a common time, scheduling the appointment, and then taking it from there. I've had a few experiences with American Home Shield. All have been pretty seamless.

My tankless water heater completely died. I was out without hot water for a week, but American Home Shield replaced the water heater. So, that was good. They covered that. I had to cover the modifications. So, that was the only thing, but that's fine. It was better than paying all of it.

We had three clogs - shower, the kitchen sink, and the bathtub. American Home Shield responded. They told us it would be about four or five days out but they were fantastic when they got there. They just snaked all three drains. I would highly recommend them. American Home Shield was great. We’ve had them for four years, and I recommended them to my family and friends.

The ice maker of my Samsung refrigerator went out for the second time. The tech came out and we talked about what the problems have been. I had already troubleshot everything. He said he would get the part ordered. It took about five days to get the part and then he called to ask if he could come back out. So he came, put it in, and it's working fine for now.

We had a problem with our plumbing and we called on a Friday evening. So the contractor got in touch with us Monday morning and came out that same day and fixed it. As a whole, our experience with AHS has been really good.

Our blower was blowing cold air and it had a defrost issue. I specifically wanted Air Command but American Home Shield changed their policy to where I can't request a particular provider. I had to escalate it so that I could have people who actually knew my system come out. While that didn't delay the process, it was a bit annoying. I find the issue of not being able to go with a specific contractor that's in their group of vendors frustrating because I don't want to have a different person who has to figure things out from the beginning every time I have a claim on a thing. Air Command had to come back twice for the blower and replace several parts. It appears to be okay now though there's a leak that we haven't been able to address. I recommend AHS all the time.

Our most recent claim was for our microwave. The first service people who came out showed up 45 minutes early to their time window and they left before anyone could get there. We tried calling them and so did American Home Shield but and the service people never answered or showed back up again. We ended up having to wait over a month for another company to come out there. The second people who came out were good and they recommended to American Home Shield that we needed to get a new microwave. We received one a week later.

I submitted my claim over the phone and AHS listened and jumped right on it immediately. I didn't have to wait a long time. Gilmore's came out and they did a great job. They cleaned up everything. They didn't damage anything. I was very pleased. I recommend AHS to several of my friends.

#1 Garage Door did an excellent job and they were probably one of the better contractors that American Home Shield ever sent out. The guy came early in the morning and fixed the problem. Sometimes, the contractors that AHS sends out do a lousy job and it's like a shot in the dark. They sent out a guy one time on a plumbing thing and he didn’t do a good job. I called and complained, and AHS sent somebody else out. The repair guy fixed the issue right away. AHS is good with that. If you're not happy, they try to take care of you a little.

The tenant was having problems with the property so I decided to cover that. My daughter got American Home Shield so that was the first one I started off with. Recently, the airflow coming out of the cooler was low. It seemed to have gotten okay but there was a switch that needed replacing. AHS is okay. The other home warranty I have now, I paid three years instead of one and I got a discount. Instead of about $600 a year, it came out to $1,200 for three years. I was wondering if AHS has anything like that.

The contractor reset the garage door but they couldn't find what was causing the issue. So I recently went back to the manufacturer and we're trying to see if there's something that we can figure out. This tends to be happening more and more with American Home Shield where nothing's covered. It was never like this in their commercials. In their commercial, they show like the faucet going crazy. But they don't cover faucet. They told me they don't cover the hardware, so I'd have to buy my own. So it's false advertising. It would have been cheaper for me to go to Home Depot and get their plumber to come out. It's kind of happening more and more, which has been a little disappointing.

Always There Appliance always come and do their job. They are on time and very professional. They’re very good in what they’re doing. The only problem I had with American Home Shield was when I had a order that took me six months last year. They couldn't solve the problem. Other than that, it’s a good company. So far, I had very good technicians. They left everything clean after they accomplished their job.

My only complaint would be that they only hire one contractor and if that guy can't be here for a week, they don't really have any other options, except for me to wait for a week. Other than that, my experience has been excellent. I wouldn't think about changing.

It's hard to get through to American Home Shield. I would like to be able to talk to someone easier and faster. Usually, I'm on hold for a long time. I would also like them to have more options, so I am not stuck with a company that takes two weeks to come out, and then tells us that they may not have time to deal with the multiple issues that are going on. At some point, they said that they were busy and the request may not have been a priority. Overall, American Home Shield is good. Recently, I was disappointed, but it ended well as I believe that everything got resolved.

The repair guy who came and looked at my refrigerator icemaker was there for two minutes and he already knew what the issue was. He ordered a part, and he came back within a week and installed it. He was professional and everything went fine. On the other hand, I had a little problem with the first service request I put in. I needed it done on the weekend. One of the companies didn't work on the weekends, but I was able to get it taken care of.

There were three of two sockets and the ceiling light in my bedroom that went out and wouldn't come back on. The gentleman came out. He asked a bunch of questions and looked at the circuit box. Then he fixed the problem. He was here all of about half an hour. But he took care of everything, and it's on. The majority of my calls to American Home Shield have been about my furnace. During the same week as I sent the electric claim, I also had a claim for the furnace. The gentleman came out, tried to fix it, but was unable to. So he had to submit a claim. The claim was denied. He had to order a piece. The heat is still not on in the house. But they gave me a tracking number. Hopefully, it'll be in the next few days.

My HVAC unit was making a really bad noise. I needed the techs to double-check the venting. He answered all of our questions. The temperature that's coming out of the vents in certain rooms is good but the airflow isn't. He double-checked the Freon and said that my unit was losing it and that it was running a bit low. He put some sealant there and told me to watch the unit and listen if it kept making that noise. He suggested that it might be making noise because it's really really cold.

The guy from Sears came on one visit, found out what the dishwasher needed, ordered it, came back and repaired it. He was knowledgeable and professional. The problem was taken care of quickly and efficiently. About the same time, our microwave went out. It was the same scenario. The guy came, saw what it needed, ordered it, came back and repaired it.

American Home Shield sent Total Air Care out recently. The AC wouldn't stay running. I'm waiting for the person from Total Air Care to come back again today to finish fixing it. The heat strips need to be replaced.

There was some kind of noise that was coming from the system. We had had a home inspector come in and claim that there was a big issue with it. But there wasn't once the guy from United Air Temp came in and had a look. He checked everything over and there was nothing wrong but they did a good service for me. He was very professional and communicated well.

Hospitality Heating and Air Conditioning came out and fixed my heat. They were fine.

Advanced Home Services was very professional. They came in, saw what they had to do and got the job done. The first time they came out, they had to wait for a part. They had to get the okay but once they got the part, they got the job done. Everything's working good. As far as American Home Shield, I wouldn't recommend them to anybody. What they do on TV, people think that's what they do when they don't. It's kinda misleading to me. They're kind of sketchy.

The turntable in our microwave stopped turning and it wasn’t heating evenly. I placed a request online for service. Once it went through the American Home Shield system, I got a text and an email saying I can expect a phone call from Valleywide for service. But I didn't wait for them to call me, so I called them and scheduled the service. I was able to get on their schedule. They came and did the evaluation. They ordered the part, which took them a week and a couple days to get it in. Then they came out last Saturday and repaired our microwave.

Everything went very smoothly with our claim with American Home Shield. We were contacted within 24 hours after I made the claim online to get an appointment set up and the vendor was very professional. Everything was easy. This was the only interaction we've had but it went great. We're very satisfied and we would recommend at this point.

Everything has been great. As soon as I put an order, I get a call and somebody is out here on time. One time, my bathroom faucet was leaking and then the toilet and it was taken care of. We didn't have any problem after that.

Our heat went out in our basement. Submitting the claim to American Home Shield was extremely easy. The technician was fantastic. I've had several dealings with American Home Shield people over this past year, and this was the best service I've ever had. They were very prompt. They got it done. They put in the new part. I'd had some of that part put in the summer, and they couldn't figure out why it went out. They put in the new part, and something else blew immediately. They fixed that other part and then got me another new part. It was Friday. They got it for me by Monday. It was an extremely quick service.

The first company that American Home Shield called to come work on the dishwasher lied. They were supposed to be there on the 20th of January. My wife sat there all day long, but nobody called or showed up. And then, they said that they came to our house on the 21st, which was a lie, because my wife was in my house on the 21st because I was in the hospital. Also, I tried calling every one of their phone numbers that they had and all I could get was a recording. And I never at one point ever received a call back from any of them. So, I called American Home Shield. I told them what I thought about this company.

I went online and submitted a claim with AHS. It was pretty easy and the website was quite simple to use. It was straightforward and I liked it. The guy they sent out did a fine job and was helpful. All in all, the warranty has served us well thus far and it's a great coverage to have. The techs who have come out have all been very professional and clean, too.

I went online, made the claim and got communication right away about the appointment. The contractor came out and serviced us pretty quickly within a couple of days. The website is pretty well-designed. It's easy to navigate and figure out where you need to go to do whatever it is you're trying to do. They have good drop-down menus. However, it's quite frustrating because every time I log in, I have to try to remember what is my policy number. I have to find my paperwork then look for the number. They should not do it that way. They could change the login not to require you to know your policy number.

It’s easy to submit claims through AHS. I submitted one for my washing machine and dryer. When the repair guy came out and checked whatever he needed, he told us whether or not we need a part.

A tech from Mike's Appliance looked at the dryer and he said that there was a piece that was needed. He said that it might take a week. But I didn't hear anything from them so when I called back to them in a week, the tech told me to let him call me back. Then the next thing I knew, I got an email from American Home Shield saying that they couldn't replace that part and then showed me a dryer like the one I had. I picked the General Electric one but they told me that it wouldn't be delivered 'cause it was out of stock. I asked how long was the reorder and I was told that it would probably have in stock on February 8th.

AM PM Plumbing came out for a water leak. Now, they're supposed to be coming out for a hot water heater issue. They're alright and AHS has been good.

I had a blocked pipe. A very nice young man did the job and explained it. So far, I'm satisfied with American Home Shield. When I put in a request, they respond quickly and I like the companies they have picked. Things have all worked out well. In the long run, this warranty saves me money.

It’s a challenge getting through to people when submitting claims to American Home Shield. But there was one claim that was closed. There’s one claim that I'm doing an appliance replacement. Those went very well. But those were separate from two other claims. I'm waiting on parts. There are four appliances. One was replaced and I'm getting money in lieu of replacing something on the other one. As far as the contractors, Supreme was great. Prior to Supreme, I got a couple issues. But it’s been mixed overall. It’s been better than years in the past.

Submitting a claim online to American Home Shield didn't take any time at all. The contractor called right away to schedule an appointment. They fixed my issue quickly. I recommend AHS highly. It saves me a lot of money.

We had a plumber come out and fix a problem. He got right on it. We didn't have to wait long. He did a great job and he was very professional. I'm happy enough with American Home Shield. But their $100 fee is a little bit too much.

The toilet in the upstairs bathroom was a really slow flush, and sometimes it completely clogged up and you could not flush it at all. The contractor's communication was actually very good. I got a call and I got a text message from them, too. Then the day of, I got another text message confirming that they were coming. I dropped my kids off and I was expecting them to come in a little later. They were actually a little ahead of schedule, which was great for me because it worked out perfectly. When I got to the house, they were already there. They went in and did what they needed to do. The technician did a great job and he explained what happened and what he did, and was in and out. He was very efficient and he didn't interrupt my day much at all. It was a pretty good experience. Everything's working as it should be. I've already recommended American Home Shield to several people.

The gas stovetop wouldn't ignite. The gas would come on, but the igniters weren't working. So the tech came out and discovered a fuse that needed to be replaced. He ordered it and then came back and put it in. At that point, it would ignite. But now, when you try to turn on one burner, all four would ignite at the same time. You could smell gas, and it would take a little while before the one you were trying to turn on would ignite. By then, the room was smelling of gas. The tech said the four eyes needed to be replaced. He also said that he would get back with American Home Shield and get those ordered. I waited and waited and waited, but never heard back from him. I reached out but couldn't reach him by phone. If you try to call on the phone, their message says, you need to text. So I did that, and I never got a call back.

We have two AC units, and our downstairs of the house was not getting warmer than 52 degrees, and it would before. Somebody came out. It didn't fix the problem so we called back. The technician came out and he was able to fix it. He was very courteous and he wore his mask. It was a very favorable experience with AHS.

3 Boys was fine. But I had a problem with Home Shield. The process was very difficult when I submitted my claim over the phone. The customer service team was good. But I held one day for an hour and a half, and the phone battery went dead. I still didn’t get through. Home Shield doesn't want to honor claims like they should. I had to get a refrigerator and they gave me a downgrade. The one that they wanted me to have was like an apartment refrigerator. So I had to end up adding on to get a decent refrigerator.

One Saturday night, I finished washing the dishes and there was water on the floor. I realized it was coming from underneath the sink. When I turned on the faucet, I saw water coming out of the housing of the garbage disposal. I filed the claim on Sunday and the plumber from Kenbridge came on Monday. He had a mask on and put covers on his shoes. He was very friendly, courteous, and professional. He replaced the garbage disposal and everything has been working great since. I had a really good experience with the tech.

I have American Home Shield for the sheer good feeling that I’m covered by the insurance. From an overall standpoint, I appreciate that. But I can’t stand the waiting. I get that the people on the other end of the phone deal with people's problems all day so my problem is just another problem. I also don't like that the contracts change without any notice. I get my annual's up but the deductible continues to change. Their website is not the best to explain their pricing structure. They probably do that on purpose so they can change the fee and it can be whatever it wants to be.

I called American Home Shield because I was having issues with my toilet that continued to run and the claim process was very easy. The contractor contacted me pretty quickly. I had two things going on and they diagnosed them very well. The technicians were very good, professional, and knowledgeable. They were able to fix the issues. For one issue, they put a part in but it still didn't work so they ended up having to replace the toilet. These repairs were a necessity because I have to use my toilet and my shower. Everything has been working very well since then. I've been checking purposely to make sure because I don't want the time to lapse within the claim. I'm pretty satisfied on the whole. Being a part of American Home Shield is a very good experience because it takes the pressure off of trying to find very good providers to help me handle whatever situation that I have.

Sears did well. They came out, diagnosed it, told me I needed some parts and that they ordered them, and set up a return appointment. The parts came in, they came back for the appointment and fixed it. Submitting the claim with AHS was very easy.

The repair guy from Discount Contractors replaced the fill valve in the toilet. He was very friendly.

Called American Home Shield on Nov 13 for a broken Ice Machine. They assigned Daryl's Appl to do the repair. He sent out a repairman who said it needed a grid and Daryl would order the part. Since then I have not been able to get in touch with Daryl's Appl and American Home Shield can not get in touch Daryl's either when they I call him. American Home Shield will not let me talk to anyone to tell my problem to. If they are the best you need to check them out.

No Notifications to the customer when the contract becomes active and monthly payment extractions. You will lose your money if you forget to cancel on time and if you call them, you can hear music forever. If you are lucky, You will get an agent to cancel your contract and they will charge an Administrative fee for the cancellation.

This is my first review for anything, and I am writing so that at least some of the future customers will get a sense of what they are signing up for. I am writing this with utmost frustration and disappointment with the service I received from American Home Shield. I am an AHS customer for many years, and they rejected my first request more than a year ago for an issue with my dishwasher indicating that damage caused due to the age of the dishwasher is not covered, but I still kept my contract with AHS. In the last week of December 2020, I put a service request for a faucet repair and water leak in the kitchen. A contractor was assigned, and he came the next day, and after inspection said that the damaged part must be replaced. He placed an order for replacement, and I got the part after 2 weeks (no expedited shipment).

American Home Shield is working great for me. I'm pleased. I had two claims in and everything worked fine. When I got the faucet put in, I wasn't aware that I had to make the phone call back on my appointment. I thought they were gonna call me. But other than that, the contractor was exceptional.

The AC was not cutting off the fan after it heated. A/C Pros had to come back as they had to order a part. It ended up taking about a week. Everything's fine now.

The contractor was great, but the refrigerator was still leaking. So, they came out about three different times and they tried a number of different things to try to fix the problem. There was something wrong with the light in the condensation thing at the top of the fridge and they came to fix it twice. The third time they came, they installed something new and we thought that that was gonna fix it. They were always on time and super courteous. Everything was perfect, except that the fridge is still not working. So I need to call American Home Shield back to reschedule whatever needs to happen next. But the claims process was great. They have very, very nice folks that would help me schedule the fixes.

There was something wrong with the drum of the washer and Lucas Appliance repaired it. They were great and we liked them. We’re satisfied with the service from American Home Shield and we would recommend it.

I had an experience with American Home Shield last summer, where I had a washing machine break. I couldn't get someone on the phone in this country. I was on hold, and had to call a certain time to not be put on hold forever. It was not a good experience at all. But this time when I had a garbage disposal and a kitchen faucet replaced, the experience was so good. The plumber was terrific. He was timely and professional. Right before this claim, I had a locksmith come out and rekey the lock on our condo. He was terrific too.

I couldn't be happier with American Home Shield's service. I use it for rental properties. The $50 a month is paid by the rent, and you don't have to worry about an HVAC. You don’t have to worry about any of the plumbing. You don't have to worry about any of the appliances. It really mitigates my risk as a real estate investor. I had my in-laws recommended it, and it saved me $1,500 this past month. I just went on their website and requested a service thing. Then, the contractor showed up, told me what was wrong and sent it to American Home Shield. I guess American Home Shield bought the parts in it to the contractor. Then, the contractor came back to the place whenever they had the part, and put it in. Now, the heat’s working fine. American Home Shield has been great.

I called American Home Shield for a rekey service and the process was easy. The service guy was very professional and straight to the point. He did his job very well and so quickly. It was a wonderful experience.

I called American Home Shield when our garage door opener was not working. They were great to work with and everything was wonderful. Everything has been working fine.

American Home Shield is a good investment and their claims process was really easy. When I had a claim, the guy who came was pretty cool and nice. He seemed to have fixed the problem so that’s all that matters. I'm planning on calling American Home Shield again for something else.

Our water heater went bad. The lady that we talked to was very good. She set up a time for the next day to get it fixed. So I'm very happy. The contractor came out the next day and got everything done for us. They were very, very good. They wore a mask and they were very polite. They explained everything to us. They did a really super job.

The guy who came for the garage door figured out what the issue was. He changed the needed part and was gone within 45 minutes. The door has been working wonderfully since. Another time, I had to have an electrician come out. The first one AHS sent was horrible and he wouldn't communicate with me. The second electrician they sent was amazing. AHS has been very reliable and helpful. They fix what I need fixing.

The sump pump was leaking down in the basement of our house. Submitting a claim to American Home Shield was extremely easy. The tech from KC Plumbing repaired it at the time. American Home Shield does an excellent job. I just added another house on a separate contract yesterday. We’re totally pleased with American Home Shield. I am totally pleased with KC Plumbing. This is not the first time that they've been to our residence down in Danville, Virginia, and so they kind of know the house and are quick to respond. That company and American Home Shield are fantastic.

The guys are always nice that I've ever had any experience with. Then the ironic part is that even if they come in for something, they are willing to help on something else. Like I was moving something and the guy was helping me to move it, and I thought that was very admirable. He didn’t have to do that. That wasn't part of his job.

We have had American Home Shield since before my grandkids were born. Throughout the years, submitting a claim has been absolutely easy. Recently, Meyers came out for the thermostat that was bad. They did a really good job. We were right there with the tech the whole time. It was a super nice company. The repair was the best thing that could have happened. I didn't realize something wrong with it. The bill from last month was the reason I called in to American Home Shield. My bill was over $300 higher this last month because the thing was broken. It just stayed in emergency heat. It was terrible. I said, “I could have paid for a thermostat a long time ago.” American Home Shield was really good, efficient and quick.

We had a leaky shower and the contractor came within two days. They were quick, efficient, and pleasant.

We had a toilet that was leaking at the base. I thought I’d fixed it and then my wife informed me that I hadn't. We almost forgot that we had the home warranty. I told my wife I would check and so, I pulled up the website to check the coverage. It just said, “Hey, do you need to make the claim?” I submitted the claim online and it was simple. The tech was very good. It was probably less than three hours when they responded and said that they could have somebody out here that afternoon. I called American Home Shield one time in the past for a washer. The contractor communicated good. They said they were gonna be here between 2:00 and 4:30. Then as it got a little later, they said that it was probably going to be closer to the 4:30 side. So they wouldn’t be here till then. Then when the guy was driving to my house, he said that he was 10 minutes out. I was very satisfied with AHS. They were professional and it was well worth what I paid.

SKI Electronics came out, ordered the part, and then came back and did the repair. But I'm still waiting to hear from the plumbers. All they had to do was put a speaking in and they couldn't bring these stuff with them, or go to Home Depot and come right back with the part. That was what all my other people do. But this guy just left and I haven't seen him. He didn't look that good and he didn't impress me at all. The problem is with the screw-on one on our copper pipe. So when I go and turn the water on the shower, it shoots right at me. I sit in an assistant chair in the shower. So the thing comes right off at your groin. I showed it to the guy and he came back with a brand new piece to put on. But I didn't want that. I wanted it welded and sweating on the right way. I haven't heard anything from anybody for a week and a half now.

My dishwasher wasn't operating. CTI came and did the diagnosis and said that it needed a motor replacement. Later, Home Shield came in and said they needed to replace the dishwasher. I was satisfied. AHS provides peace of mind in the event there is some issue with my home. I know I will not have to come too deeply out of pocket to pay for any issues. We've had issues with the AC as well and the cost for us was negligible.

AHS had already sent somebody last November for my dishwasher. So when the techs came, they said there was nothing wrong with it other than the fact that I needed to have hotter water in my house. I called AHS again to say that the issue isn't because of hot water as I have hot water in my house. Their hold time was horrendous. When I got through to this lady, I thought it was gonna be a drag but she was really nice. I was on the phone with her for a minute and a half. She then said that she has someone set up and they're going to be contacting me.

JC Electric came out Monday. They checked the plug and they said the plug was blown out behind the refrigerator. This was where my stove was plugged in. They fixed it and I was happy because I got to cook again. Everything has been working since then. They were great. But last year, I had a big problem with a leakage on my bathtub and American Home Shield sent out somebody who made it worse. He didn't stop the leakage. Then they sent another person out, which took a couple of weeks.

The blower was working, but the heat pump was not working. The tech identified the problem and fixed it quickly. He was excellent. Everything was well. But there's been a few times that AHS did not provid the expected service. One was a garage door and they said that it wasn't under the warranty. I disagreed. It should have been but there was some gray area and instead of erring on the side of the consumer, they just refused to fix it.

I did the claim online with American Home Shield and the contractor came a few days later. The tech went to the store, came back and replaced my garbage disposal. It’s working but it looks like it’s a smaller version. I’ve noticed that a cheaper one might have been used. I’m not happy about that. I’ve used AHS for my water heater too and when the bathtub wouldn’t turn off, and the experience has been good.

It took about a week for a technician to come out for the washer and dryer. He ordered three parts and came back about 10 days later. So, the last time when he came, he fixed them. His service was extremely first-class. Overall, American Home Shield never disappoints and I love them.

My unit was abnormally loud and there was a broken part. A technician came out and he was great. He was very helpful and he explained things. He had to order something and fixed my unit.

The motor burned out on the dishwasher. The contractor was wonderful. They contacted me right away to set up an appointment, showed up right on time, found the problem, and got the part ordered. The woman that ran the office called back later that day and said that they had the part ordered but they didn't have the delivery date. So the communication was great all the way through the process. The part came in a week later and the contractor came back out and fixed it. It's been working great. Having the warranty is a good way to have an immediate contact if something goes wrong. In the past, I’ve called a plumber and maybe they come or they don't. But with American Home Shield, they get somebody out within a day, with one exception. Everybody's been really good.

My experience was excellent. AHS did a good job. The plumber, Ian, was very professional. He was very informative and knowledgeable of his profession. He took the time out to explain to us what was wrong with the sump pump. He was patient and very understanding.

With us not knowing everything that would come with buying a not brand-new house, AHS has helped us out with little things that we needed fixed. The online claim is super easy to make. Before, we had been calling in and we had been put on hold for hours. It’s nice to be able to make a claim online. That takes a couple minutes. We recently did our claim over the weekend so we expected not to be contacted till Monday. The contractor did contact us right away on Monday. They came out and there was a bad snowstorm even so we’re pleased that they were able to make it out. The guy has been very knowledgeable. We had this issue before and I don't think the previous people fixed the issue. This company did a really good job with that. They were fine with us watching them the entire time. We were behind them trying to see what was going on. We even spoke to the owner of the business at one point and they were super helpful.

The heater was coming on but it wasn't staying on. But when Pacific Control came out, they said they just hit the reset button. It's super easy to submit a claim. I normally submit online, although this last time, it won't let me submit for some reason. So I had to call and that was frustrating. Other than that, American Home Shield was great.

Freddy was cool. He was very nice, professional, and showed up with a mask. He seemed to be doing everything right too. He fixed our unit, and now, we're warm. It was quick and easy. I appreciate it. We had another claim two years ago with the dryer and it was faster. It was just a fuse, but the guy was in and out in 10 minutes tops. All in all, American Home Shield is fast and reliable.