American Home Shield Reviews

The dishwasher wasn't draining. I called to submit a claim and the next day the rep said that they would call me and let me know the block of time and they did. They came out once and they were fine. the unit worked out really well.

DeMond Electric fixed some sockets for me. Submitting a claim to American Home Shield is easy as long as I get someone that speaks English well. I typically call it in. I have the reps put a note not to send the contractors that I don’t like back to my house. I've had a few where the experience was a bit unpleasant but for the most part, they do good. People are making adjustments because of the COVID-19 impact. So, people are transitioning to work from home. So, I understand that that's making the wait time a little bit longer but I like that the contractors no longer handle money.

We have a security system and we have the camera on the front doorbell. But over time, we could not hear our doorbell. My husband wanted to put in a new doorbell on the inside of the home. My husband knows some electrical stuff and so when he was trying to connect the new doorbell and putting the wires together and we were testing it, it would no longer work. He felt better to have a professional come out because he doesn't know about the transmitters. We called AHS and advised the representative that we needed an electrician to come out. They contacted the electrician, the company, who contacted us to make the appointment.

Greenway did a great job. The guy who came out was an experienced person. He came on time like the way he told me. He called me and told me he was on the way and he'd be here in 10 minutes. The AC was not cooling properly. He worked on it and it's working now. I did the claim to American Home Shield over the phone. I spoke to a very nice person. I've got AHS since 2016. The previous owner forwarded the contract to me. I do have another house also that I associated with AHS, and another condominium in Nashville also. We got four accounts with them right now.

I called Home Shield a couple weeks ago. Last week, they sent someone out to fix my AC. They told me that the contractor will be out the following day between 10:00 and 12:30, and they did come out around 12:00 and fixed the AC. They were pretty pleasant. I was at work and my daughter told me that they were at the house. So, I drove over there, which took me three minutes. When I got there, they were on the roof of the house and they came down. I explained to them what was going on and they told me that they would take care of it. They went back up there and they fixed the problem, and it’s working perfectly. I even sent them back an email and let them know that it’s working great.

The contractor was scheduled for the second day, but we were not available. They scheduled for the third day instead. We had a cooling issue and leakage. They fixed the leakage, but a specific room is still not getting cold enough.

Our recent claim experience with AHS was outstanding. The contractors were prompt and very knowledgeable. This was my second warranty claim through Island Breeze, so I’m familiar with their company. The website of AHS is very user-friendly. It's also clearly identified where the submission button is and how to submit a claim. It is very informative. It was very easy for me. As soon as I submitted the claim, within about five minutes, I received a phone call. So, it was very prompt. My experience was great.

I submitted the claim to AHS online but the mobile web wasn't great. It wasn't really clear exactly what would happen. It was just like, "Someone's gonna call you." We don't understand what that means. But Piedmont Mechanical came and the claim was fixed.

I had issues with my garage door and my garage door opener. When I would go out of the garage, the door would open initially. But then, when I go to close it, it won't close. Likewise, when I come in, the door would open with the remote. But when I try to close it with the remote, it would not close either. I called in a claim to American Home Shield and went through their automated system. I selected the option to be updated via text message as to when to expect the techs. So, I got regular messages from their contractor Holliday Home Repair LLC.

We had some leaks. Plumb Genius was sent by American Home Shield. The contractor did a good job. I do have one valve that’s a little tight. I might have to call him back for that. He put in a new O-ring and tightened it up. I’m not getting any younger so as my arthritis, so it’s tough to open valves sometimes. I had very good experience with AHS overall. We've been with them for about seven years, and the contractors come out in a timely manner and all the contractors that we've had have been very good.

I went into the garage to put some trash in the large city trash bin and I heard this dripping sound. It had just rained very hard and there was a lot of thunder and lightning the night before. I thought I was having roof problems. I looked up to see if there was a leak coming from the ceiling in the garage and I didn't see anything. Then, I saw the water on the floor and then I saw the water in the pan. There was water dripping out the spout of the water heater. The water was still getting hot though. I called in the claim and the technician came out. The spout in front of the water heater, for some reason, had repositioned to the on position. He just turned the spout to the right and stopped the water. It was a very simple fix and they then closed out the ticket. Now, I'm not seeing any more water.

A friend recommended American Home Shield to me. That friend has had no problems with them. Plus, based on word-of-mouth, the service AHS provides is good. I went with them and so far, I've been pleased with the service. Each time we call, AHS would respond to the issues and complaints I have. Most recently, their contractor All Appliance Parts came for my appliance issues. The tech did a great job. He fixed my stove with no problem. They had to replace my microwave so I bought one and AHS reimbursed me for that purchase. I am satisfied with their service.

The first floor AC unit and what we thought was the AC unit on the left upstairs wasn’t responding to the thermostat. It turned out that that unit wasn’t coming on at all. It’s just that all of the fans were at the lower end of the level or in the attic above. So, when you hear them you think that that’s the upstairs air conditioning unit. The technician from A & R Complete Service identified that that unit was not coming on. The breaker had been turned off. We turned the breaker on and it came on. He checked out the fan and the motor. Everything seemed okay, so they said we turned it off. We’ve been in here about a month, so maybe someone turned it off when we were doing inspections but we got the air conditioner working.

The AC not working and I started to file a claim online but there was more than one thing that I needed to tell American Home Shield. It was not just the AC. We thought that it was the ductwork too because we were not filling the air in two rooms. So I called and it was good dealing with their rep. This happened on a Friday night and they told me that I should hear from them on Saturday. Then they called us after 2:00 PM to tell us that they would send somebody out on Monday ‘cause they didn’t work on the weekend. It was Memorial Day that Monday too but they still came out.

Our first time making an order was straightforward and easy. We had two broken toilets and American Home Shield had Rightway Plumbing replace the pipes. The whole process took 15 minutes and so far, everything is going fine.

The pump engine burned out. ABNation came out and they were really good. They called us, made the appointment, and got here perfectly on time. The tech quietly came in. They would ask us so many questions, then went ahead and changed it. We’re really happy now. Everything’s perfect now. I’ve had Home Shield for a long time in many of my homes. We’re very happy with them. I love the coverage. And because I’ve been with them for so long, I already know what’s covered and what’s not covered, and how it works. So I know when to call and when not to call.

The AC was leaking water and it needed a part. Rush Heating and Cooling was able to do what they needed to do when they came. They were great and I need them to come back here. My ticket is still open and I still have to get a part because it wasn’t covered through AHS. I’m a little bit upset with AHS because I did not get a book telling what it would cover and what it would not cover. So, I wasn’t happy about that but the experience has been good.

I had some AC problems a couple of days before I had to call the fire department out because there was some smoke in the air. The fire department deactivated the AC system and they asked me to call my HVAC people. So, I called American Home Shield, and Everyday Heating and Cooling came out. They needed to get some parts. Also, there had to be an electrician called to replace a part that had been broken. So, the electric company came out, and then Everyday came back out, and they finalized the repair after the electrician left.

The garage door wouldn't open and I'm not of strength to even lift the door up, so I couldn't get the car out. The guy from Professional Door Fixers that came out was really good at working what needs working at. It had lots of problems more in the electronic part of it, but they did charge me for tightening the spring. It was out of balance. It works really good now and like it did when it was new.

Every time, my garbage disposal would start to die out and we would flick the switch for it to come on but it would not come on anymore. I went on American Home Shield’s website to submit the claim. Even though I didn’t have my account number, the website made it easy to find that information for them to find me. I just navigated through very quickly. It was helpful and straightforward. I got a phone call quickly that day from the contractor and they gave me a time and slot when they were coming out. They fixed it as well as the issue I was having with the toilet. The guy was here for 20 minutes and then he was gone. Since then, everything has been working great.

The drain on my AC was clogged up and Dawson Services came out. When I call American Home Shield, I don't have a problem with getting someone out. Whoever they assign to me always gets in contact to come in and solve the problem that I have, and I've been with American Home Shield for a long time, about 10 years or more.

Filing claims with AHS is really easy. Our water pressure was really high and figured that the water pressure regulator had gone out. We talked to our neighbors and they said that it was common for this area to have high water pressure. We also had a leaking toilet in the basement. The contractors were really polite, considerate, and very good at what they do. They always kind of explained what the problem was and what they were gonna need to do to fix it. They were also very good at getting the parts and was efficient at it. We really enjoyed having them fix it. In the fall, AHS had a preseason heating check, but this time, I couldn’t find it under the air conditioner one. It would be nice for it to be a little bit easier to find.

My experience with American Home Shield was really good, quick and easy and everything was done. It was easy doing the claim online. The person that came to fix my AC was okay.

I looked in the oven and there were flames, so I turned it off. The coil at the bottom caught on fire and it ate the coil in half. It was late and when I did the claim online, I said that the oven wasn't working and then I put on there that it had caught on fire. Wright Appliance Service & Repair made an appointment, and they came out, just like it normally is. They were on time and courteous, but I must not have explained the issue right because the guy said he didn't know it was the coil. He didn't have a coil and he had to order one for my oven.

I've been protected with American Home Shield for about eight years and it made good sense to have an insurance. Recently, I had a stopped touch sink. Draingo of Alabama came into my house with the foot protection and face mask. They snaked the drain and were very professional. Now, we're able to use our bathroom sink so we can brush our teeth.

Air Majesty came out. Their tech, Matt, said the AC's outside is not working. The unit is good inside, though. I have to go online or with my phone to make a claim on them again. Matt is a sweet guy. He’s a professional and we’re so happy. I have to complain about American Home Shield, though. If somebody's trying to contact them, the wait is over 45 minutes to an hour before they answer the phone. That one is bad but everything else is perfect. I’m happy with AHS. I saw a lot of advertising online, and felt to switching Sam’s Club into AHS warranty. Sam’s Club is so rude. The people that come the house are not that friendly.

When I had a pipe leak, the contractor came out, found the leak, got a part to fix it, and it was fixed. I've also had other contractors and they have all resolved my issues. One time, we had an issue with our air upstairs and AHS would have someone come out and say it was fixed, but in the next couple of days, there was still an issue. The contractor had to kinda narrow down what the issue was. But eventually, everything was fixed.

The pilot light was not staying on our hot water tank and we had to go out to start the thing every 15 minutes to heat the water. With five people in the house, that was not really a good thing. I went right on the website and submitted the claim. I had a phone call and the ball got rolling right away. The contractor came out and replaced the thermocouple. The hot water tank working great now. I also called AHS for my dishwasher and refrigerator. Both were great. I got great people to work with.

In the three years that I've had AHS as my home warranty provider, I like that I don't have to search for anyone. I just put in my claim and their contractor is gonna come. Plus, I know that things are just one set price. Every year, I think of cancelling my policy but then it's just so convenient and the coverage has really helped a lot. My refrigerator got replaced after AHS sent out tons of people to fix it. That was irritating but the warranty has been worth it. More recently, I had a stoppage in my shower sink. AHS's contractor came fast and they fixed it. When I bought my house three years ago, my realtor recommended AHS to me. I have gone back to her and told her to recommend AHS to all of her buyers.

The customer service after you finally get through is very good. But getting there is frustrating. It's totally unacceptable. I was on hold for almost an hour trying to get to a customer service rep through Home Shield. If you have to talk to somebody, it's at least an hour hold. But once you finally get ahold of somebody, their customer service people care. Sometimes, I get a little upset and excited and have a tendency to raise my voice though I don’t try to. But they're always very polite, very understanding and eager to help. But then, the claim goes to the lowest bidder, and sometimes, you get what you pay for.

We had a friend who used AHS and they recommended them. They’ve been good to us. We've lived here almost six years and it's been very beneficial to us. Now, being a widow, I intend to keep them because it's all the help I can get. When we had a problem with the pilot going out, I called American Home Shield and then the Watters' people called within the hour to make pointers to come out. The tech came out and checked to make sure that there weren’t any leaks and he said there wasn’t a problem with that machine, so he had to check further. But he even showed me how to relight the pilot and he was very helpful. I have another call in with American Home Shield for appliances that I did the same day but they haven’t gotten back to me. They haven’t been able to find a contractor to take care of me. But overall, we've been very happy with American Home Shield.

I made a phone call to American Home Shield for an AC problem and their rep was very good. A-US Air Conditioning of Texas came out and everything was excellent. I'm very satisfied. They were here when they said they would be. American Home Shield was very good too and they followed-up. They got this thing done and I appreciate it.

J & K Plumbing came to a plumbing issue outside a wall. The leak is happening so they came. This is the second time because I reopened the ticket. This time, the technician is on time and it was quick response. It's a professional, permanent fix now. They did very clean work and I’m happy this time. But when it comes to the very first, the beginning when the ticket was opened, the technician overlooked and he said that it’s not their issue because it was happening from the other faucets that we attached, the splitters. There's some breakage inside the wall and it was leaking, too, and so was the hose.

I've been with American Home Shield for 20 years. It's a movie, getting in touch with them, and getting a response. You have to wait almost an hour to get somebody to pick up the phone. And then, when you finally get somebody, it's like the purchaser department doesn't tie in their notes with the customer service. Right now, I've been hit with three different things going on. It's very frustrating for my tenants as well as myself. I hope they do a better job with picking their people and having them regulated as far as their cost to the consumer. That they forward these companies to us. But all they do is they cover what they cover, and then other out-of-pocket things could be escalated to where we don't even get a benefit from being with Home Shield.

There was a water leak in my air conditioning system 'cause the condensation pipe was backing up into my home. I called in a claim to American Home Shield and they set up my appointment with their contractor. They gave me a phone number to call and I called Beaches Air Conditioning and Heating the next day. The tech who came was on time and he was very nice. He found my problem and fixed it. I couldn't be happier. I'm glad I had my AHS warranty. They got my problem solved very easily.

We had a problem with one of AHS's contractors for our air conditioning issue. The tech came to our place and told us that our filters needed to be changed. He said they were dirty even though my husband changed them every three months. The tech said that during the summertime, we had to change the filters at least once a month. My husband did that and we were still having problems with our air conditioner. So, I put in a complaint and AHS said they were gonna send that person back out. But then he didn't come back. Home Shield should make sure to follow up if a customer has a complaint about something until the customer is satisfied. This year, we ended up redoing our air conditioning claim but the guy AHS sent this time did the job. The tech was very informative and explained what was going on. He told me that I had a floor leak in my unit and let me know what was gonna be AHS's part in the cost.

For an appliance issue that we was having, American Home Shield sent out Sears. One guy that came out installed something in the back of the refrigerator then another guy came when the piece was ordered for the ice maker. He put it on. Now, my refrigerator is still freezing. I don’t know what he did. When I push for the ice, it’d give me ice. But when I push for water, it’d still bring ice. I don’t know what’s going on with it. How can I get water out of my refrigerator and off my refrigerator door? What is blocking that? That’s what I wanted to know. And I’m not paying another $75 either.

There was a couple of GFCI outlets in our house that were not receiving power. The Aim High Electric technician came out, took a look at a few things and ended up finding that one of the outlets in the master bathroom wasn’t connected properly. It was arching so that ended up being the issue. He had to replace the GFCI outlet in the half bath in the main area of the home because it was exerting too much power and ended up blowing itself out.

The process to submit my claim with AHS was very easy. I just called and let them know what was going on with my refrigerator. From that point on, they sent someone out. The contractor was very diligent about their time and was prompt on coming there. He did a great job in fixing it as far as it was very professional. He did it in a timely manner and cleaned up behind himself. He also explained to me exactly what he was gonna do as far as fixing the refrigerator. They did such a great job that I’m gonna utilize them.

I'm writing here hoping for the failure of AHS. Worst experience ever. I bought the AHS-ShieldComplete warranty hoping for the protection of my major appliances. 4 weeks ago my water heater started leaking. I called, they sent a contractor called County Plumbing (**). 2 weeks later, County Plumbing came in a random time, without calling. Then they asked me to take photos of the water heater such that they can identify what needs to be fixed/replaced. Guess what? They said besides the replacement of the water heater, the water and gas pipe should be replaced to satisfy the city code. With a lot of uncovered items, I have to pay ~$800 myself. Adding this to the cost of AHS, I'm paying more for the water heater replacement if I just find a local plumber.

Needed to get my A/C replaced. AHS would cover the part for repair (@$600) but not the freon to replace $1300. The company they supplied would replace the unit at a substantial cost $6000. I found a local company to replace the unit @$4000. I have been trying to get the $600 AHS would provide however the rep I talked to said, "I will call you back," but never did. 30 minute hold times ever time I call. Very frustrating.

Had a request to do a plumbing problem. The company that was to do the work couldn't do it on the date that was promised so I cancelled the request. I had my son-in-law to fix the plumbing problem. I paid the $100 deductible up front and they said it would be refunded. They never refunded it and you can't get them on the phone. I have filed a dispute with my bank on getting the credit card charge refunded. I feel this company is not a very friendly company to their customers. They need an email address so you can get in touch with them.

This was our first claim. Water heater replacement needed and my out of pocket was $1390! AHS cost was $350! 2 hour long wait times and wrong transfers! I paid $640/ year and I only got $350 coverage??

They send a service man out when requested for an additional service fee on top of your yearly cost. Once the service man states that the appliance needs to be replaced, it's over! The company never follows through, or answers your phone call and there isn't an option to communicate through chat. You better be prepared to wait at least a week if not weeks on weeks to get any sort of response. The customer service is nonexistent!! I have been without a working refrigerator for a week and no hope in sight for a status update. I've been on hold for hours on end, just so I can get hung up on.

A Supervisor in Training responded to my experience by calling me and offering an agreeable solution. She was professional and empathetic about my situation. Her name was Stacy. Grateful that AHS has people like her to diffuse situations with customers.

VERY BAD A/C and HEATING service! I have used AHS for over 4 years and I have nothing but problems when it comes to Heating and A/C repairs. this is my latest encounter on 5/15/2020. AHS selected a HVAC tech to complete a repair/ evaluation. They detected a leak in my in the condenser unit inside and was going to recommend a repair/replacement. This has been 3 weeks ago and the Vendor still has not provide any documentation to AHS.!

I called American Home Shield today (June 2) at 7am to put in a service request for the A/C unit making a god awful squealing noise. I was assigned to Ice Cube Air Inc. I called them and the soonest they can come out is June 3 between 12pm and 2pm. I notified them that my home is now 90 degrees (8:30am) and that I have 5 children in the home and we cannot wait until tomorrow. I asked if they could put it in as an emergency call and the representative stated I need to call my home warranty back and have them change it to emergent.

The response to the complaint was very swift and they promised to refund some of the funds. I still do think the advertising is misleading, but the customer service rep was very good and helpful. I was torn between 3* and 4*, but as it is not only important how good you are, but also how you respond to problems, I updated to 4*.

AC broken in Jan, now it's Jun. Still haven't been fixed. My service request has been transferred to 12 or 13 different contractor, none of them works on my AC units. Every time contractor came and told me same thing, they don't work on Lennox AC with zoning function, and they will tell AHS to use Lennox certified contractor. But 6 months already!!! Their agents keep kicking the ball to each other. Their call is recorded right? Check your recording see how they just hired bunch of liars as customer service. let me tell you some, one agent told me "I promise to find someone who work on your Lennox zoning system" and they sent same contractor who came here and clearly state that they don't work on my unit.

Feb 14th 2020, I called American Home Shield about my washer and told them it stopped working. Two days later Miller Appliance company came out, cost $100.00. AHS offered half the cost of a new washer or fix the existing. I ask to fix the existing. For the next "6 weeks", yes 6 weeks and multiple calls later to American Home Shield about parts or service I was getting nowhere. I told AHS we desperately need our washer or we would have to go buy one. Millers Appliance would not return calls and their voicemail was full. AHS tried to call and email Millers Appliance, no response.

AHS slow to respond with plumber for an active leak. After 4 days, plumber arrived. Said a leak detection company would be out same day. No show, no call. Next day I tried to reach AHS. This is the 2nd 1-hour hold period (first was disconnected). Maybe that's the idea...frustrate them and they will go away. Kind of like an all you can eat restaurant, but you wait indefinitely for your 2nd helping. Website is useless. No way of contacting Customer Service to complain. Plumber does not answer their phone and voicemail is full. Unacceptable!!!!

AHS used a contractor that came to our house to repair the AC capacitor. Ever since the contractor came through unit didn’t seem right. I requested a 2nd service call and AHS sent out the same company however this time we were told the cost of the repair was MAJOR and that replacing the Freon would cost us a range of $1000-$1500. He wanted us to purchase a new unit. Told us that he gave us 8 lbs of Freon (discontinued R-22) to “keep us cool” until the new unit was installed. That evening (30 mins after he left) I notified him that I wanted to wait for an install until AHS has responded. The contractor (our neighbor) became rude and threatened to return to my home to remove the $800 of Freon. I told him to remove it. He said it would be no good to reuse. I didn’t care if you removed the Freon bc we never asked for it.

I usually call my claims in and it has been pretty good. I haven’t even noticed that the calls were that long. When you talk about being long, I think about Medicare and all those others and they were nothing like that. When my air conditioner quit working, we had the century mark heat that weekend so we were really suffering. We had ceiling fans, but it was hard. The tech from South Placer came out and knew exactly what happened and everything, and he fixed the AC. He put another part in to help. He went up in the attic, fixed all of that. He was very good and very thorough. Home Shield has been really good.

I call AHS whenever I file a claim. I like talking to a person and it's easy. Also, the contractors they've sent have all been professional and seem to know what they're doing. They look at it and then they fix the problem. Recently, water was dripping from the freezer to the refrigerator and also, the ice maker was not working. The tech came out and had to order a new ice maker. Then he had to clean out a line where there was water that had backed up into the tubing rather than going into the refrigerator for the circulation. He has gotten it fixed and everything seem to be working okay as of now.

I submitted claims to AHS online twice for my AC and both times were pretty easy. Their tech from Handy Bee Repair came out and did a great job. He tested the line as well as the thermostat. He figured out that I had a leak and put some kind of sealant in it. So far, my AC has been running great.

Overall, American Home Shield gets the ball rolling in the right direction. My issue however is with what their contracting company does with my claim after that. One time, I had an issue with our showers and we had a plumbing company come out. Two techs replaced the Mixet shower faucets I have and they left knowing that those were unadjustable in terms of temperature. They were very difficult to turn. I asked how we could fix the situation and the techs said that the only thing that could be done is change our valve. To do that, they would have to break through my walls and they would not be responsible for repairing my walls after they did that. They told me that it would cost $500 for each of the showers.

I went online and logged the problem I was having with my dishwasher. I was able to navigate Home Shield's website without issues. Affordable did the dishwasher and I was happy with them. The only problem was that they didn't diagnose the whole problem the first time. They partially fixed it and then it ended up that another part was malfunctioning. But they were professional. Both times they came out, they called 10 to 30 minutes before they arrived and they arrived within the timeframe. And when they were here, they wore masks. I was happy with how they conducted themselves.

The contractor that AHS sent for our AC was very polite and very thorough. He got the unit running, but it shut back off yesterday. But everybody seems very thorough and honest at AHS. When I questioned what could be covered, there was no beating around the bush. The cost was a little more expensive. But in regards to what the coverage was, it seems like a good deal.

My claim experience with World Class AC was efficient and quick. I submitted the claim online and American Home Sheild's portal was easy to use. The contractor was friendly, courteous, professional and very knowledgeable. It was my first experience and it was better than I expected. I was pleasantly surprised.

My oven was not working correctly. I filled out the online service request to American Home Shield. They sent AMTEC, and they were fine. The tech was really great and quick. My oven is working now. I’m really glad that I purchased AHS.

We’ve been a customer for around four years but we used them just recently. I reported that the water heater wouldn’t light. The technician came out as scheduled. They contacted me quite quickly after the claim was submitted on the web and made arrangements to come out the following day between 10:00 and 12:00. And they were there right at 11:00. When the plumber got into the job and started looking, he found numerous problems with the water heater itself. He ended up replacing the water heater and the supply valve. I’m very satisfied. Everything flowed smoothly, from the claim process to discussing it with another customer service rep to having the plumber do the job. Everything was great.

There was a time when my AC was leaking water. I submitted a claim to American Home Shield and I liked that a timely technician was able to come out and get my situation assessed and fixed. Their contractor Union Express replaced the refrigerant and the filter. Everything was fine after.

I was with AHS for 10 years. I went away for a year but then I came back to AHS because the company I went with never fixed anything. There was always a reason why my claim wouldn't be covered. Most recently, one of their contractors called Iceman Cooling & Heating came out and investigated my AC problem. They didn't just say that my unit was low on Freon, threw Freon in, and walked away. Instead, they found out why my unit was low on Freon. Since the repair, my unit has been working fine.

I went to get something out from underneath the sink and saw that there was a puddle under the sink. I put a bucket under it and called for AHS to have someone come fix it. When I submitted the claim I got the automated prompts, and then the home warranty sent me a text saying who it was and that they would be contacting me, or I could contact them at a certain number. Then the plumber called me and we scheduled a time.

Twilight Electric was awesome. They came out to fix the garage door that I had called about previously. They had to come back because it still wasn't working, but they're excellent. Calling American Home Shield was a nightmare, though. The rep kept telling me she was gonna charge me again and I said it wasn't fixed the first time. I hope they didn't charge me the second time. I couldn't get anybody to listen to me and I have to sit and wait online for hold forever and ever. I can't even recommend them now until I call them again the second time, which I'm going to. I have something else wrong at another property that I have them on.

West Coast Chief Repair came to check up the AC unit before I turned it on for the summer and they were fine. They’ve been here before too. At another time, I had an issue and Home Shield solved it. I thought it was my washing machine, and it was the plumber. They sent out a plumber, and then they charged me, and they said they wouldn’t. They corrected it and it was good.

Service Connection came out and inspected the dishwasher. They concluded that I needed a new board. However, I got a call that said someone was coming out for a second opinion. I was kinda confused because AHS already had sent a company out and they haven't even contacted me. The second-opinion company contacted me and told me that they were coming out, and they couldn’t even come out until June 9th. The first service company came out on May 27th and it took them about a week to come out. Waiting two weeks to get service shouldn’t happen for something so simple. Also, AHS's prices go up every year. Whether you put a claim in throughout the year or not, they still increase your rate. However, their contractors have been professional.

Stainy's was pretty good. It just took them a longer time to order the part. It was a very specific part that they needed. But once they had the part in, they called right away and got it done. They came out quickly. They were professional. I like that Home Shield connects us with those folks that do the work and the benefit of paying a monthly payment and having that assurance that when something happens, you don’t have to pay an arm and a leg to fix those things. That’s the biggest benefit for me.

American Home Shield has been fine, so far, and I haven’t had a bad experience. When the water flow would not come up right in the toilet, I called on the phone and spoke with them. They told me when Sigmond Plumbing was gonna be here, and they were here on time. I was very satisfied.

When my hot water heater went out, Marathon Services came out and it went great. The tech was quick and able to quickly diagnose the problem. They weren't even the first contractor that Home Shield assigned to me. The first contractor claimed to have called me but did not. They didn't even leave a message, but that's what they said. And I figured that they would not do it because it was a holiday weekend. But they got to kick it in enough time. Marathon was the second contractor that was assigned to me by Home Shield. They called me last Monday, which was a holiday, to let me know that they would be out on Tuesday. They're very professional, didn't play any games, and got everything done quickly, courteous, on time. It's a good experience with him.

American Home Shield sent Atlantic Appliance Repair for the dishwasher. The technician was very positive, and the dishwasher is going great now. Doing the claim was easy. I did it online and the tech was out within 24 hours. I'm very happy with American Home Shield.

The first time I ever had to do a claim was for my AC that wasn't cooling. It was easy, but we were originally sent a company that did not service the kind of unit we had, even though when we filled out the form, we said what was wrong. When filing the claim, I had a 30-minute wait time, which I understand. With the times the way that they are, that's kinda par for the course. I got disconnected and I wasn't able to get anybody. I had to call back again and wound up waiting for an hour. Once I was able to get on the phone with somebody, she helped me through everything. The contractor added Freon. I'd like to see some kind of chat option on the website. It would be a decent thing to have because calling takes so long. I was also kept being told to go online to submit a claim, but when I submitted a claim, it kept sending the wrong company out. I didn't have a choice but to call.

The technician from Cote's Mechanical for our AC issue was really good and we like him. They have been out twice. We also had somebody out for a pool issue yesterday. The pool guy was not as friendly as the AC guy but he showed me some stuff about the controls of the pool that I wasn't aware of.

When my air condition wasn't working, AHS responded very quickly and got the air conditioning man there the next day, so I was very happy. The tech came out and found that there was no electricity going to the unit. I found out that there a breaker switch burned out. They decided to change that breaker switch but they still haven't done it. Tomorrow, they're gonna change it and hopefully, the air condition is gonna work. They also checked everything and even changed a coil on the air condition, which was old. I was very happy with their services.

Weatherwise came out for something about some line outside. Our AC is working now. The contractor was cool and did really good. The only suggestion I have to American Home Shield is that when you call them, it’d be cheaper.

The AC would turn on but it wasn’t blowing air. The tech said that my compressor went bad. He was very nice. He said he was gonna put in a claim with American Home Shield and they’re supposed to call me. They haven’t called me yet. But since having the warranty, they do what they say they’re gonna do.

The fan wasn’t working on the air conditioning unit. I submitted the claim on Monday and no one came out until Friday. The guy from Home Service Corporation got the air conditioner back on where it was working, but then once my temperature gauge was set to whatever the temperature of the house was, it wouldn’t shut off. Now they still have to come back out, but they can’t come back until June 8th, which is like, “Are you serious?” If the guy would've just stayed a few more minutes to make sure everything was working properly, I wouldn't have to make a second call for them to come back out. The air conditioner is supposed to be almost 90 degrees. I had to turn it off and then on to even make sure that it would work, although I just wished that I didn't have to go through this again.

American Home Shield has been great. We’ve had them on another house before and then we’ve had another home warranty company and we like AHS better. I will either call or go online to submit a claim and both are equally easy. Usually, AHS will tell me that they'll call me within 24 hours and then the contractor calls and they schedule the time frame. We had Silver Eagle Plumbing come out twice and they did a great job both times. One was for the water heater and one was for one of our toilets. The guy did a great job and he was quick and polite both times. We haven’t had any issues with any of the work that he has fixed.

The AC was not cooling and it was making a noise. I was afraid that it was ready to go. Submitting the claim was easy and the tech came over the next day. It was quick. The tech came over and he checked it and said something was loose. He adjusted it and said everything was fine. The issue was fixed. It worked out really well.

The plumber from McDade Mechanical was fantastic, but American Home Shield did not pay a dime on it. They said that because the main pipe that goes under the house to clean out came outside the foundation, they would not cover it. But, the pipe went under the house first and then came outside for easy access. I'm a little discouraged with it, but if that is the only time I'm out for a while, then I am okay with it.

This is my second year with AHS and I have kept them for the added benefit of protection. This house is older, and I don’t want to have to pay to replace major appliances. I had a claim for a tune-up and the contractor was fine.

My claim was for a clogged toilet and a broken spigot in the garage. The contractor was here on time and did a great job. The technician was very good. He was punctual and worked quickly and professionally. He was able to repair the issues the same day. So far, Home Shield does everything that they advertise, which is all I need.

When I submit claims to American Home Shield, things go very smoothly. I went online at 9 o'clock at night one time to submit a claim for my AC and AHS immediately set up who my provider would be. I called their contractor, Smart Choice Heating & Cooling, and by 9:15 they had called me back. The lady rep told me that the techs would be at my place between 1:00 and 4:00 the following day. I told the rep that I'm up early and that I wasn't doing anything. If they wanna come early, they could let me know. I was the first person they attended to that day. By 7:40 the next morning, I had a tech named Adrian at my house. My AC unit has been working well since the repair. AHS has been excellent and I'm pleased with them. I just got a hold of somebody and renewed my contract with AHS.

The water heater kept tripping the breaker and it was burning the plastic, so there was something inside that was causing it to trip everything. I submitted the claim to American Home Shield on the computer and it went well. I’m not very good with computers but I didn’t have any problems. I put the request in on a Friday so I knew to expect the contractors at least by Monday. It was Tuesday when we heard something so, it was quick.

It was perfect dealing with the AHS rep when I called in a claim. I got the appointment right away and everything went well. They told me that the contractor will be getting ahold of me within the next day or two. Then Ryco Electric was there to fix the electrical outlet in my garage. The technician did a wonderful job. He checked everything out that I asked him to check out pertaining to that outlet. It was timely and very professional from start to finish. Everything is working fine now.

I would recommend Best Rate Heating to anybody. They are very awesome. I put the request in and within the hour, they called to schedule the appointment for the following day. The rep called first, but I didn’t hear the call. She then texted and made sure I was aware the person was on their way. When the contractor got here, he wasn’t able to repair everything on the first day. He just came in to see what was going on. AHS called and told me what was going on. After that, Priscilla called and set everything up for the following week. It was raining the day when the contractors came and I just thought that they were was not coming. When they were on their way, she called to let me know. Two people that came that day and they worked so hard. They made sure everything was up and running before they left. I was very satisfied. This was the very first time that I ever used the service and I was satisfied with AHS too

Previously, I had issues with the heating and air contractor sent by American Home Shield. Things were very time-consuming with them. The guy who was to replace my furnace through the warranty did a good job but it took some time and so I was kinda disappointed. Still, I've been satisfied with AHS's contractors all in all. Plus, AHS didn't question the replacement of my furnace at all. Recently it has been tough to get service because of how COVID set everybody back. Even so, I had one of their contractors called Greenway come and look at my air conditioner. The tech who came was the owner of the business and provided excellent service.

In Control came to check a stoppage in my plumbing. When I filed the claim, I was placed on hold for a long period of time. When I called the first time I was on the phone on hold for 45 minutes just about. But I will say that once I did speak to someone, they took care of it. The person was difficult for me to understand, however, she did get it taken care of and she set it up.

The air conditioner was running for a long time and it wasn't cooling the house. I went online and submitted a claim to AHS. I was comfortable with the website of AHS. It was friendly. The company that came out did a good job explaining. But this company had come out before and they couldn't figure out the problem. I came out of pocket too much because this was the third time somebody from air conditioning had to come out and work on my unit. They couldn't figure out what the problem was and then it was left to me to pay the Freon that they had to put in there 'cause American Home Shield only paid us up to $10 and they said, "In your contract, it stipulates that we only pay up to $10."

Our air conditioner wasn’t working and we had Epic Heating And Air come out the next day to check it. The technician was on time, really quick and he said it was good. Our AC is working now.

There was a backup in the sink, bathroom and shower and submitting the claim to American Home Shield was easy to do. You can either phone it in or go online. We’ve had AHS for six years and sometimes, it’s not the top-quality people that are coming out. They’ve had to come out multiple times to correct the same issue and/or replace with another company in order to get it replaced. This time, the issue came back and they had to come back. AHS needs to make sure that the people that they hire are grade A contractors and gets the job done the first time. Also, it’s a little harder to do anything on the phone, especially if you have multiple problems at the same time. You have to do a different claim for every problem. If your garage door doesn’t work and your plumbing, you have to speak to or get two different contractors.

American Home Shield is more expensive than other home warranties but they're okay. I called in when my broiler and oven stopped working, and customer service was pretty good. A week after making the claim, someone came out and they were great. They got my broiler and oven fixed. They had to order parts so I was without a stove or an oven for about a week and a half. They then came back and installed the parts.

A week ago, the cooler was working just fine. My daughter and I went out shopping and came back home. It was hot in the house but we had just come in, so I thought we have to cool off. I heard the cooler turn on but I didn't feel any cool air coming out of it. I went to the thermostat and turned it down to see if maybe something happened. It wasn't doing anything. I shut it off because I thought I don't want the motor to go bad if it was not working. I turned it back on just to see if that was what it needed to be. It was turned off and on.

I've had American Home Shield for years and they're great at doing the little plumbing jobs but every time it seems to be something expensive, they seem to find a way to wiggle it. We had a refrigerator claim that we went round and round with them and we finally got a check and bought a new refrigerator ourselves. Also, Home Shield assigns people they want to work on claims and when done automatically, they just pop up whoever the contractor is. I called back to get try to get it changed one time but once it was assigned by the computer, they can't change the contractor. What they ought to do is give a list of contractors and let the customer choose who they want.

I have a manufactured home and the air ducts in it don’t blow correctly into the back of my house. It blows cold on one side of my house, but not on the other. All the contractor did was walk around and check the coldness coming out of my vents, but he never went down and checked my ducts to see why I was not getting enough pressure of air in the back of my house. He just told me that everything was fine so, I’m having a different company come out. He also said that AHS had this new program where you can get a new air conditioning service put in for $5,000 to upgrade. He said that I should go ahead and do that. He told me that if the pass-through that goes from one side of my house to the other wasn't working properly, then it was not covered under AHS. I don’t understand why that wouldn’t be covered. It’s ducting under my house. Other than that, I'd refer friends and family to AHS.

For the longest time that I've been with American Home Shield, the reps have been very nice. American Home Shield has been great. In the past, I wasn't too happy but I stuck with them because I knew that if something was broken, they would be there to take care of it. This year, I would say kudos to them. I really appreciate them. I probably would even recommend them because if something breaks, you're out, what, $1,000? You don't know how much it's going to be. Besides, not everybody is gonna be perfect. That's just running a business. You're gonna have the good in with the bad.

I had a leak from one of the pipes in my bathroom. I filed the claim with AHS and they told me the contractor would be out the next day. They called and let me know exactly about what time they would be arriving. The person that came out was very knowledgeable. He told me what the problem probably was, and that if I would see any further damage, to give them a callback. If I did experience anything, they would come back out and within 60 days, I would not have to pay anything else. I would like the monthly cost to be a little lower but other than that, I would recommend AHS.

I hold a policy with AHS. We live in Chandler, AZ. Our AC unit needs service. AHS have sent this request to JJ'S FIRE AND ICE INC. They are not going to come to our place for another 6 days. And AHS is practically unreachable. Telephone wait times can exceed >35 mins, and they still wouldn't pick up. We are hitting record heat here in Arizona, and their contracted agents are not responding promptly. There has to be another way. These guys should have more than one contractors. We should be able to reach these guys, rather than sending messages on Facebook. My family may get sick due to lack of response from these guys.

This is the worst company ever. From the beginning, we received janky contractors with terrible reviews, and have had to request for another contractor to come out instead (we were charged once for a contractor that never showed up). Recently, I submitted a request to have my dryer fixed. We had two cancellations due to Covid-19 and the contractors not wanting to move our dryer and didn't want to bring another a team member with them. Fine, but how many requests do we have to submit to have someone come out? Instead, we hired our own contractor (who came out and moved it just fine by himself). We have since purchased a new dryer for $700 from Home Depot.

I came to an agreement with AHS to create my own appliance coverings; was given a price of $30.82 per month, to be paid online monthly, beginning May 26, 2020. I waited and waited; received no confirmation, no contract, nothing. I emailed them on May 26 requesting this info and stating I had no contract. I then looked on my bank statement and I saw that AHS deducted $123.82 from my bank account, without my knowledge or permission, not to mention that the amount was WRONG! 1.5 hours on hold on the phone. Told them they breached the contract that I agreed to, that they never gave it to me in writing and that I wanted them to credit the error and I would pay $30.82 per month as agreed upon.

On the evening of May 31, 2020 I filed a service request for a burst water heater. The following morning, I was contacted by the assigned service company, to come inspect the water heater. They informed me, they had to inspect the job, contact AHS, AHS would then approve the job and then AHS would ship them the new water heater which would take 3 or four days. A week to replace a water heater? That wasn't their practice 10 or more years ago when this happened previously. Canceled the claim and ordered a water heater from a local plumber and had it installed the same day. Not a very happy American Home Shield customer.

A customer service representative was able to resolve the issue on June 3rd. Service with a new contractor was scheduled and they were able to repair the AC unit.

We have switched from American Home Shield (AHS) as of this May. We had them for four years, and the last year they began denying things on criteria that was clearly stated as covered in the contract. It's a really predatory company who takes their reasonably low monthly payments, and then they make out in the long term by denying claims if you don't fastidiously read your contract. Read your contract and be sure to call them on any fraudulent activity with regard to their coverage of your home appliances. Or, just avoid them entirely and go with another company.

Lengthy wait times (in excess of 40 minutes) and someone gets on the line, only to get disconnected after speaking for a minute or so-barely got myself authenticated. Now again on music hold to do it all over again. Problem with A/C unit unresolved for 3 days after the first contractor cancelled. The second contractor assigned did not have availability for a week. You cannot choose your own contractor and submit for reimbursement. Definitely will not recommend it to anyone. If there was a rating less than 1, I would give it.

I do not know where to start, from lack of communications, poor customer service or lies and playing games. Put in service request for AC repair on 05/22/2020 for rental property I Own, got a call from contractor, said he can not go until Tuesday, convinced the tenant to wait and rented them swamp cooler for the weekend, Tuesday morning got call the the contractor, who was so rude and before he even get to the property said it will take 10 days, Arizona has a law requires landlord to repair AC within 48 hours, called the AHS wait after wait, calls go to center in Philippines who has no clue about US laws and state laws, spoke to so many employees and and explained to them how urgent the matter is, having kids and Sr. citizen but no one cares, asked to speak to supervisor. No one provided, same lies every time, contractor did not return the report.

So far, I submit claims to AHS on their app and their contractors have been very prompt and quick to respond. Most recently, I had 5 Star Home Services come out for an AC issue and their tech showed up on the front end of the window. He was very pleasant and explained what my issue was. He told me how he repaired it and he was on his way.

Our bathroom faucet was leaking. I was out of town and Austin called the warranty company to let them know. The guy from K & S Plumbing was really great and seemed really nice. The faucet with the bathtub functions okay now but you can hear water coming out of the drain and being like backed up almost. Overall, American Home Shield has been fine but I'm kind of dissatisfied because it's still leaking.

So far, things have been good with AHS. I had a leak in my AC's pipe and my unit wasn't working. I submitted a claim online to AHS and it took about two days for their contractor Greenway Home Services to come out. Then, it took another week for them to come back with the part that needed to be replaced.

I had a leaking faucet in the kitchen and the handle was all out. It’s leaking all over the windows when we turn it on. I had bought a faucet that the Lone Star Contracting installed. I also had a master bathroom shower leaking and they fixed that too. They also put a new seal on a commode. That was the issue. They did a good job and cleaned up everything. I was very impressed with them, very polite.

I was with Home Shield for about six years. At one point, they cancelled my contract and said that I had too many claims because of my air conditioner. The problem kept recurring and their techs could never fix it. Some time after, I was able to renew to get back with Home Shield. So far, I've had a couple of claims and AHS has been doing quite well. Submitting claims is quite easy. I go online to put it in and AHS has all the right prompts that come up. They changed their policy and made some things different. Now, I can pay my deductible up front.

The garage door would not open. I went online to file a claim and AHS sent me an email on who to contact and so that was what I did. It was really easy and it didn't take long at all. The technician said it needed a new one. I had the same problem with my garage door several years ago and I bought a new one. So, he installed it and was quick about it. He had done a thousand of them and did it well. It's quieter and it works well. He didn’t have a new outside pad and he said he would come back and bring one. But he hasn’t done that yet and it's been a couple of weeks. Other than that, It was quick and easy, and no hassle. They got the job done and took care of me. I've had American Home Shield since October of last year and it definitely has been worth it.

I’m new with American Home Shield and I created my account where you can submit the claim. The refrigerator was leaking on the floor and the guy showed up almost the next day. It was unbelievable. He came on time and fixed it. He did it very quickly and cleaned up everything.

The contractor that came out for our claim recently to AHS was very professional and did a good job. He let me know ahead of time when he was coming. When he had to order a part, he contacted me back when it was in. He was very good. I submitted that claim online to AHS and using their website was easy.

I picked up the phone and called American Home Shield for this claim and the rep was courteous. But I could go online too. I’m a computer geek so the website is easy but it might be more difficult for somebody else. The contractor called as soon as they were assigned. They first came in February to replace an actuator on the washer and then, they came back in March to look at it again. The technician said it needed a control panel, so they got one for it. It was still doing the same stuff so Kevin, the original guy who came out, did a diagnostic on the washer again and realized it was the motor going out, so they replaced that. They came out some time in May to finish it up and I’m happy with them. I love those guys. I always request AA Dependable Appliance when they come out to service stuff because they are so professional and I always promote American Home Shield because they're dependable.

A-US Air Conditioning of Texas did great and took care of our issue. Israel was awesome. He was very friendly, professional, knowledgeable, and didn't try to upsell us. We really appreciated everything. We have two houses with American Home Shield now. We bought a second house and we have them there also. We've been with the company for about five years. Their service is good. It’s not the best, it’s not the worst. But the reason we keep them is we’ve made our money back so many times over. They have replaced several major big-ticket items for us, and so it gives us peace of mind to have their coverage.

When we had a pipe burst, American Home Shield sent out a wonderful service provider that fixed it, but I’m still waiting on someone to come in, redo my wall and put the concrete back outside over the pipes. The service provider had to rectify the issue of the square that’s cut out at the wall and they told me it usually takes three days to ensure that it’s not leaking on these pipes. So, I’m waiting now to have an appointment set up. Still, this is my first time making a claim, so I appreciate the speedy response on the matter and sending out a professional to work on the issue and resolve the situation.

R Palmer Mechanical came out and fixed my refrigerator. The service guy was very kind and prompt. It took a long time for it to get fixed but it was due to shipping issues with the parts. It wasn't anything he could control. I like American Home Shield's service but I feel like I pay a lot of deductibles for them to tell me something is not covered. That's aggravating. I pay them money every single month. They should cover more stuff or at least tell me upfront, "You're gonna give me this $100 just for me to show up and say we're not gonna cover that." Other than that, they've done pretty good.

My garage door wasn't working and we made the appointment with Garages R Us. The service guy told me that if it was the remote, he couldn’t handle that. American Home Shield did not cover that. They only cover the door. When he came out, it turned out it was the remote. He could have fixed it if I’m willing to pay his company the amount he was asking, which was understandable. I said, “No, I would see about fixing it myself.” I got my husband to fix it. But he was kind, courteous, professional, and very pleasant to deal with. Their company got a good rating. I would recommend them to anybody that needed a garage door. The service guy was very good so he gets an A-plus. It was a good experience.

Our dishwasher was leaking and we initially put in a request. We had Mid Maryland come out. They were supposed to run diagnostics to see what was wrong. The gentleman was here to look at three appliances, our refrigerator, our dishwasher, and our microwave. He said that the microwave’s not an issue because it would just make noise. It’s a builder issue, which I’ve never heard of that before. He didn’t even look at it. Then with the refrigerator, he put a magnet up to the door. He was pulling things and then he said that it looked like it doesn’t have Freon. With the dishwasher, he took out a pod, put it in, and said it was suds. He told us that we have to use a different brand of soap. On the inside of the actual machine, there’s a big label and it shows it’s a Cascade product so we should be using Cascade. He said that we should use Finish. I told him that we have Finish. Then he said that we have the wrong one.

The fan was blowing, but the AC wasn't cooling. The actual fan outside was not spinning. We put in the claim on the 25th. Originally, it sounded like the vendor would be contacting me but nobody ever contacted me. So, I ended up calling them. They told me they had about 30 claims over the weekend so they'd get to me when my order has been received. Then they told me they weren't gonna be able to come out 'till Thursday. I assumed it was gonna be the 28th. When I called them and asked when was it gonna happen, they said the gentleman that does the scheduling called them back and said they've got us in for the 28th. Come to find out, when they originally told me Thursday, it ended up next Thursday.

I like that it's easy to get a contractor. When there was an issue with the lights coming on in the bedroom, the techs were able to fix it on the same day.

It's convenient and quick with AHS. My microwave was shutting off if I use it for anything more than one minute because it was overheating. The fan was broken on the internal. I submitted the claim through the American Home Shield website. It was easy to find. I was given an email to notify me that the contractor would contact me. The guy from AH Appliances Repair was friendly and quick with his work. He kept in touch with me. He had to order a part so he told me he would come back another day when the part arrives. He contacted me when that happened and everything was really streamlined.

AHS sent Zach from Ski Electronics and he did an exceptional job. I had three different items and he worked between the three items. He knows his work. I was with American Home Shield for many, many years and I left them and went with Sears, and then I came back to them. They're prompt with the service calls. I like the idea that I don’t have to wait a very long time to get somebody on the phone and to get a response back from the company that is gonna be coming out. The customer service is good.

My brother-in-law recommended American Home Shield to me. He told me about it and it sounded like a good deal. It covered everything in a reasonable price. Reliable Garage Doors came out and the service was great. It was the first time I ever had to use it and submitting the claim was very easy.

We just moved in last October so I wanted to get the units checked out. It didn't feel like it was cooling evenly upstairs. I went to the AHS website and entered in what was going on. I got a text confirmation 'cause I turned the claim in at night. The rep also called to set up the next day. It was efficient and I didn't have any trouble. I had a different company at my last house. If I had an AC issue and it was gonna be on the weekend, it was just too bad for me. But A-US Air Conditioning of Texas came out on Saturday. It was fast and easy.

We kept having to pay $500 to put more refrigerant into our 10-year-old unit and the coils in the condenser had leaks. We called American Home Shield and they assigned Air Doctor to come out. The guys were good. However, I’m probably not going to stay with American Home Shield because, first of all, when I called, the person that I got really didn’t speak English. We had a terrible connection and we couldn’t communicate well so I wasn’t able to get good information going in.

Day’s Appliance Repair fixed my washing machine. It was easy to submit the claim and it took them one day from the time they called. Their technician was professional.

Our dryer wasn’t working and my wife filed the claim online. AHS said someone would be scheduled within a few days. We have a household of five people and we don’t have room to line dryer our laundry. It definitely affected our household’s functionality. We had to go to the Laundromat or try to line dry clothes. The guy that we dealt with was very professional and now the unit has been working great.

American Home Shield was initially part of the deal for buying the house in December of 2017. It was for six months and we were very satisfied so we decided to keep it. We’ve had them for three years. The contractors have been good and when Water Wise Plumbing came out, they were very courteous, efficient and cleaned up after. It was perfect.

I only had one bad experience in the five years I've been with American Home Shield. The lighting in my kitchen area still hasn't been repaired. The electrician said that it looked like it was something that I broke. But I told him I didn't break it. We kinda went back-and-forth and then I kinda got a passing in my family. I called to try to get it repaired and get them to bring somebody else out. They said the time to do that had expired. So I kinda just put that on a shelf. But other than that, I haven't had any problems with American Home Shield.

We have been with American Home Shield for about five years now and I like it a lot. It’s been really helpful majority of the time. When I submit claims I try to do them online depending on what needs fixing. If I have a question, I would try and call, but sometimes calling takes forever. I recently filed for them to fix my bathroom toilet. It took a couple of days for the tech to come out. He was very good.

AHS had somebody come out once before about our air conditioner and replaced a compressor, and they’ve had somebody come out again. They sent CityLine out this time and we agreed that we just needed a newer technology unit, and the coils needed to be replaced because they’re not holding Freon. I did the claim online and it was a very fast process. The CityLine folks called us two days later and got the appointment together. It was easy and pretty much the same as normal. But this time, we cannot reach AHS. We had been on hold as long as two hours trying to reach them, just leaving the phone on speaker. Unfortunately, it caused us a little bit of delay because we needed to get information from them to make some decisions with the company.

Crown Temperature Heating & Cooling came out for cleaning the air conditioner and to tune it up. The tech called and let me know he was on his way. And then, he called when he got here. Everything went fine. We had a plumbing claim before and it went okay too. I can get Home Shield when it’s needed.

We had a pipe that broke and there was water everywhere. We had no hot water because we had to shut the water off, but it's working right now. You would think that this would have been an emergency but no one could come out until the next day, so my husband wound up doing some of it. Every time we called American Home Shield, we were on hold for hours and then we would get disconnected. They won't call us back. We called them again the other day, and I gave them my email. They were supposed to send me an email and they were going to have a technician come out, but I never got that email. I'm very disappointed and disgusted. This is the first time that this ever happened.

I'm very dissatisfied with American Home Shield. I feel like sometimes they send out the lower quality of people to come and do the repairs. But Cain Home Repair was very good. The guy that they send out all the time is good. He explained stuff to me, but I'm just having trouble with my garage door. I don't know if I need to replace it but it doesn't take him long to repair stuff. I haven't had any trouble with him or the contractors. They came out to do my refrigerator once about two years ago. And then, the garage door man was very friendly.

My washing machine was backing up into my sink, my back potty, which is on the north end of the house. And then on the south end of the house, the potty got clogged up. It wouldn’t work one night. We got it unplugged. Then we have an adjoining bathroom and there was water. When water was running in one sink, it would fill up the other sink. So, something was wrong with the whole house. The guy from Waters Edge came and he went up on the roof and did that thing by the kitchen sink. He snaked it out. We talked to him again and then they came and snaked up the one that was close to the bathrooms, and now everything is working. They came really fast and they came the second time really fast as well, and they did a good job. The guy was really nice, and he worked really hard at it but he got it done. It was kinda difficult. The one in the kitchen was kinda difficult. It took him a pretty good amount of time. I’m really happy with them.

My AC was not blowing out cold air and after I submitted the claim online, I called American Home Shield to put urgency behind it because I have a two-year-old with asthma and it was summertime. It had been very hot and it was like 90 degrees in my home. The tech from Nonus came the same day to do the diagnosing then maybe two days later, he came and fixed the issue. At first, I was a bit hassled then I wasn’t sure but then he came back and everything was working. And the AC has been working since. So everything worked out perfectly and in a timely manner. I had to come out of pocket but this was the only time and it wasn’t as much as it could have been so I’ve been very satisfied. Every time I’ve called American Home Shield, they've come through.

I had a claim a month ago and it wasn't so good. It was assigned to several contractors and it was two weeks before anything was fixed. AHS gave me what they wanted, a repair. What I finally ended up paying for out-of-pocket, the contractor assigned was gonna charge me double. I called the first contractor and they could make a repair but they couldn't make a replacement, which didn't make sense. They also broke some of the equipment that they said they didn't break. It was bad all around. I had to go with a non-AHS contractor to get it fixed. The tech also told me I need to get rid of the home warranty. But recently, our air conditioner wasn't working and it needed to be fixed quickly. I put in a request online and it was very easy. The tech was very nice. It's fixed now and everything has been fine.

I just bought my place a month ago. I got a phone call from somebody at American Home Shield explaining everything about the contract and I said I needed new locks so they out Key’D UP Locksmithing. The contractor then called me. They were really good. Their tech replaced the lock and everything has been functioning fine. So far, I like having American Home Shield. But the lock replacement was only a small job.

When the garbage disposal was broken, I put the claim down for a trash compactor at first because I was in a rush. It was leaking and I couldn't use the sink. I found a few other items and I put that down wrong. The guy from LA Appliance came a week later. He didn't have any availability, so I was dreading. When he came and looked at it, he tightened the thing so that it wouldn't leak anymore but it didn't work. He said that it was not part of his job and that it was a plumbing kind of problem. He said that I needed to call the service for plumbing.

The same person from Laha's Appliance Repair handled both of my issues in one visit and he was a knowledgeable fellow. I just talked to him a little and he was just out of the Navy so he knew what he was doing. The issue was actually that I thought my dryer wasn’t heating and had to be fixed. But he showed me that the dryer vent was clogged even though it didn’t look clogged. He showed me a trick with the thing you pull out every time. The connection from there to outside was all goofy and that was causing a problem too. But he said they don’t fix that. He told me to do it and I was like, “Yeah, right.” But it works perfectly now.

We had a recent AC claim to American Home Shield and they sent A.G.E Mechanical. They were good. They came right in and immediately identified the problem and fixed it. I've had American Home Shield since February but I’ve had it before and I had to let it go because of financial issues. I started it back this year. I love it. This was actually the first time I’ve ever used it and everything was perfect.

On the air conditioning/heating, the blower fan motor was out. Submitting a claim for it with AHS was fairly easy. We had a good experience with the guy that came out. It seems to be doing great now. I’ve been very pleased with AHS.

Home Shield is convenient and I've recommended them to a few people. After I didn't have a man in the house, stuff started breaking down and after I had replaced the boiler, someone asked if I didn't have Home Shield. I didn't know anything about it and I asked them what it was. They said that it was the best thing and it has come there. It has been three years since because it has been since my divorce and the warranty has served its purpose.

I called an AC claim in and the way it worked was fine. Dealing with their customer service was very good. The guy from Airmax came right on time and he was very nice. He had a mask and stuff on his thing and went downstairs to the air conditioning. I showed him what was going on and he looked over and he flipped the switch on and it came right on. We went from Sunday through Thursday and it was getting rather warm downstairs. But the experience from a professional standpoint with American Home Shield and the person that came out were very nice and professional. I was pleased, but I was embarrassed.

They responded quickly since we made the claim. Empire texted us and said somebody would be getting with us. They got with us and scheduled it. Mike came out and he did a very good job. He figured out the problem real quickly and I learned a little bit about how to look for troubles. He didn’t take long. He was good. Everything was handled pretty timely and well.

We turned the pump for the first time and water was coming out of the middle part of it. We submitted a claim with AHS and they sent out a tech from Trademark Products. He had to order a part and he was back two days later. So, I was super impressed with how quick it took and everything's working perfectly now.

My husband submitted a claim on AHS's website requesting for them to come out to look at a couple of our faucets that we were having problems with. He went through a fairly easy process. However, using their site is a little difficult sometimes because it doesn't give us the option to say what our problem actually is. Instead, the site would say "other" then give us an option to type in what that "other is". They sent F6 Plumbing out to service our claim and the tech was great. So far, we've not had a problem with anybody who has come out to fix our problems.

The fan in the outside unit had stopped turning so our upstairs air conditioner was just blowing warm air. I submitted the claim through email and that was easy. A rep contacted us and we put the claim in on Friday, in the early evening. The next Monday was gonna be Memorial Day but we were given a timeframe that we would be contacted within and it actually happened sooner that that. The guy with All Comfort Specialist called me and my interaction with their company was positive. He came out, looked at the unit and said it was just the capacitor that had gone out. He said it happens frequently. He replaced it and we were done. So that was good. It impacted us significantly because the ones who have the central heat and air were having to sleep downstairs on the couch for the first five days in a row.