American Home Shield Reviews

Submitting requests is easy. I emailed them today and I'm waiting for a reply. I asked them if I could take a different offer, if I could change the oven that I picked out. The front glass on the door fell out and shattered, and they couldn’t find a part, so they're replacing the unit. All in all, American Home Shield did a good job.

I started the claim in January and one company had come out and said that they were gonna order the part that they needed, but they never did. They had sent me emails that they would be back and they had left voice messages. I was communicating with them over a period of about five months and it was getting obnoxious. I finally gave them a warning. I told them that if they can't get back to me within a day or two, then I'm going to return to American Home Shield and file a complaint, and I did.

My last appliance claim with American Home Shield for a microwave issue went very well. Sears came to do service and the techs from there were very polite. The first day they came, one young man came alone. He was at our place for an hour as he had to take the microwave apart and put it back. The second time Sears came, there were two techs and the previous tech sounded like he was training the other young man who came with him. They took the microwave apart again, put in the new part and took the old one out. They were very conscious of my husband who is ill. They wore their masks and maintained social distancing. Each time, the job was done as quickly as they could do it.

The Watertight Pool guy adjusted a leak I had, but he was pretty new. I don't have any problems with a new person, but when he looked at the issue and I was trying to explain it, it didn't seem like it was getting through. I left it at that and I don't know if the issue was really addressed or not. I've called my own personal guys out sometimes and I may do that just to make sure.

We had them for a whole year when we bought the house and then I canceled it for a little while after that. But I realized that I was better off with them than without them. I went back and signed back up. This is our second year and when I had a claim, everything with Lancaster Plumbing was great. We have a little closet and when you open the door, it's up off the ground and the unit is inside this closet. Underneath the closet is the air filter that you change your filter out on and when you pull that down to change out the filter, there's a big opening behind that. It's big enough for three people to fit into. That was leaking.

USA Plumbing came and checked my water heater. The contractor gave a courtesy call before he showed up and asked us if any of us were sick or had symptoms. He was very courteous with keeping his distance too. He did a very good job and did everything exactly the way I did figure he was gonna do. He came in and had his mask and gloves. He identified himself with the company he works for. At the same time, he came up and asked us about the problem of the water heater. I live in a condo and said that seven condos had already water heater damages. I wanted him to thoroughly check everything by himself to see if everything was okay with our water heater before it goes down. He was very thorough, awesome, and professional all the way. I like him and I'd give him a big thumbs up.

The air conditioner line was frozen, and we weren't getting air. I called American Home Shield and asked for a service call. There was communication provided to let me know when to expect Airmax Inc. then a guy came out and he was fine. As a matter of fact, I requested him when I needed a second call, a re-call. The service was good and it has definitely improved the day to day quality within the home because it's cooler now.

The contractor who came for my AC unit was knowledgeable enough to fix the AC and didn't fix it long, which was good. Although he came at the very end of the window, it was no big deal. AHS is solid. Every time I've called them for anything, they have been smooth, so I decide to renew it. Plus, a warranty is a good option.

I like to speak with people so I usually try to call Home Shield whenever I submit claims. It's usually pretty easy. At that time when my dishwasher was leaking, the rep was really great. 2 Bald Guys came out to fix it for me and the tech was really helpful, too. I got two more people signed up with Home Shield within the last four months because of our experience with them. I've been sharing it with others. Home Shield is really useful.

My wife had washing machine problems at her mother's house and we submitted a claim to American Home Shield. Their contractor ARRQ Appliance came out and they had to put a belt on the machine. We haven't had problems since. This warranty is good to have. It's a backup plan when we have problems with our house.

My system is cooling now but my concern is that this is the same call that I did at the latter part of last year and they just tacked the area rather than truly repaired or replaced. That is concerning for me because I've had this home warranty for quite a while and I seldom use it. I pay a good amount too. Then you also have to pay a trade fee for each and every little thing. I talked to American Home Shield and that’s how I even managed to get the person back out again. But they wanted to charge another charge. The issue wasn't ever resolved from last year though, and I knew that even more fully when the first person came out.

The contractor came in and found the problem, which was a switch. He had the part in his truck. He was in and out in less than 30 minutes and my washing machine was working great. I've had AHS for 28 years and they've done a lot for me. When we purchased this house, the people who were here before gave us AHS as part of the deal and we kept it. I've used it several times and everything we've ever asked them to do, they've done. They fixed heaters and water heaters. They've also replaced the piping in my wall. However, it sometimes takes a little while longer than I like. Sometimes, scheduling isn't always easy because I work and being home sometimes waiting for somebody to be here is a pain. Other than that, things have worked out really well.

AHS's claims process was a piece of cake and I was pleasantly surprised. I filed the claim at midday and got a text update not too long after that. Then within a couple of hours, I got a notification of the company that would be contacting me and they came the very next morning. The techs were right on time. There’s a copper line that goes from the inside unit to the outside unit. A crack had formed on the top of it and there was oil dripping on the inside unit. I covered with them what the feedback was and they took a look at it. They were quick and got it fixed. Our units were actually in the garage. The techs came in for us to explain the issue and to sign the final paper when they were done. It was a seamless experience. We've had AHS for two years and this was the first time we've used it. I was a little bit surprised at how quickly everything got done. The fact that it was all taken care of in less than 24 hours was impressive.

Tech Tonics AC and Appliance did everything great and were easy to work with. Everything was smooth. My dishwasher had quit working and cleaning the dishes, and I submitted a claim online. The website was very easy to figure out and then I got a call in a few days. The repair made things much better and everything has functioned really well since. American Home Shield's service has been helpful and easy.

I submitted a claim online when the AC wasn’t cooling. It was simple. Best Care Home Services then came out and fixed it quickly.

Even though I’m retired, it’s annoying being on the phone with American Home Shield for an hour until someone picks up, listening to the same music and every few minutes it comes back and says, “We appreciate your loyalty. All our associates are busy, we will be with you as soon as possible.” When I call American Airlines and they’re really busy, they would give you a timeframe if you want them to give you a callback. I don’t have to sit with the phone waiting for someone to call me. But when I submitted a claim online to AHS for the dishwasher, I was able to get through the website easily. I was told to expect the contractor between 11:00 to 2:30 and he was here at around 1:00. The contractor was very good and I have no complaints at all.

American Home Shield's service is painless. The reason I got it is I do a lot of travelling and my wife is home alone. This way, when something happens, we just pick up the phone, call them, they fix it, and we’re done. That’s always been the case. I’ve never had an issue with any of their contractors. In fact, I have two properties that are covered by Home Shield.

The water went through the condenser and it had gathered in the tray under the water heater. I went through online at Home Shield and I put in a request. Immediately, within a couple of minutes, I got a call. They gave me a reference number and I called United Air Temp because the alarm was going out and it was driving me nuts. All they did was empty that water and clean the hose. They were pretty good but they should have told me that water was actually coming from the air conditioner, not from the water heater.

We just bought a house and we got Home Shield because it was a new house and we figured to have it to work out the kinks. The service has been good but we had a pool heater that went and we kinda got screwed around. We had someone and they didn't wanna pay that person to do the repair, so they told me they had somebody else. It took two to three months when I thought it was gonna take two weeks. That was a little frustrating. But when it's all said and done, it was rectified. They replaced the pool heater although Home Shield only replaced it up to a certain amount of money and I still had to pay on top of it. Also, I've had Air & Water Solutions here more than once and they were really good. They came out recently because we had one unit stopped working. It was a blown circuit and the tech fixed it. He came out, mask and everything, and he did a great job.

We've been with American Home Shield for at least 18 years but we're getting ready to drop it. I've always been satisfied with them but right now, I'm very dissatisfied. We called Loyal Home Services to come out because our AC was not cooling. My wife submitted the claim online at 6:00 and about 9 o’clock the technician called and asked what the problem was and said that he was coming the next day. It was the most responsive service we've ever had from American Home Shield. The technician was excellent. He said that American Home Shield was only gonna pay $300 of the issue. We'd be out $1,100. Since it was gonna be $1,100 and it was on a hodgepodge work that had been done prior by American Home Shield service people that we decided just to scrap the whole thing and just get a brand-new unit and put it in.

Water was coming through my ceiling one time and I called in a claim to American Home Shield. Their rep gave me an idea of when I should be hearing from their contractor Sirius Plumbing & Air Conditioning. The techs who came were professional. They replaced my water heater and now things are perfect like they should be for as much as this claim cost me. I wasn't expecting to come out-of-pocket like I did.

I dealt with another company when I purchase my home, but they weren't offering what I wanted. When my contract was about to expire, they went up. A friend recommended me to AHS and they offered more stuff than the other company did. AHS's website was good but when I put a claim in for my dishwasher, they must have thought I said washer. A company called and asked what problems I had with my washer. I said that it wasn't my washer and that it was my dishwasher. I had to hang up on them and call back. They told me to do another claim over the phone, which was what I did. AHS wound up charging me $100 twice, but they reimbursed me for the first one. Other than that, the service was great and I was told to expect the contractor within 24 hours.

Air Pro Master came out for my air conditioner. The tech was gonna check both units but he only checked the one that was broken. He fixed it but the other one is sounding very loud now. He said he was in a rush and that kinda irritated me because for $100, he could’ve checked the other one to see if it was okay or if it was running properly.

AHS is great. Filing my claim was really easy when I needed a new motor for the pump in the pool. The contractor who came was in and out quickly. They did a good job.

I mainly had a clogged pipe issue that led to a leak. I went online and submitted a claim. It was great. I was told a contractor would come within two business days. And then, when High Priority came, great service. The tech was actually finished quicker than I thought he would. The bathroom upstairs is just fine. My showerhead still drips after you turn the water off, which I've submitted another claim for the contractor to come out and look at which the service provider had already forewarned me that he was able to clean everything out but he already made provisions to order the necessary parts in the event it started dripping like that again after we turn the water off. I appreciated that he made me aware that it was still likely that it could start dripping again and he took the necessary photos and made the necessary notes in the event I called back.

Certified Comfort Heating & Air was excellent. I loved the experience. In fact, I requested Comfort because they always do a good job on our air conditioning and heating. But sometimes, I get an operator that I disagree with. I said that I'd like to have Comfort because I like the way they work. But what's happening is that sometimes, Comfort is not in line for the next call. They say they can't do it, that they have to send someone from Concord, which is 35 miles away, or from Sacramento, which is 40 miles away. That's ridiculous when Comfort is right around the corner. If something is not fixed right or if they get the part, they can come the next day instead of going back to Sacramento and saying it will be three to five days before they come back because they're from Sacramento.

I had my daughter put in a claim for the AC unit because when I was sitting out in the backyard it made a funny sound. It doesn’t do it all the time, and I told her maybe we should have it checked. I got a call right away and the time for the repair was set up. The contractor came right away and explained everything. He said it was just getting old. He also explained to me how our home warranty will work if it goes completely out versus if we just replaced it, because that’s why we have home warranty. He was mostly outside so he did fine with COVID precautions. Any time we had someone come through AHS they’ve always been very good and very prompt.

I’ve promoted AHS several times, and other people have actually added them to their homes. I’ve been with them for a good 18 years. Before I got married, I had a pier and beam house. At that point, I was single, and I didn’t have a lot of money other than my own income, and a little bit of student debt. Their charge back then was 25 bucks for anybody that came. When I was at the house, they fully repaired and replaced an air conditioner. I was paying 25 bucks a month and it paid itself off every year. Then their prices started increasing, but not too much. They’re just 69 a month so it’s not breaking the bank. Now, I’m more established. I got my degree and a little debt, so the price doesn’t hurt me. The only thing that I have seen within the few years being now in a new house is that the fees are $75 now for a contractor to come in and work, but they’ve eliminated some of the stuff that they used to do.

I was very pleased with Comanche Appliance. My dryer did not work at all and I needed assistance with that as I had a bunch of laundries to do. When I called, the scheduling was out almost 10 days. I was told that calling the contractor directly would be fine and I did that. And when I did that, they were able to come out the next day because they had some properties right nearby that needed service too. They said they’d just catch it on the way back, and they did. The tech who came was very professional. When he left, I was able to get on board and get the laundry done. AHS is prompt and efficient. I'm always completely satisfied with them.

My pool motor wasn’t working right and it was making weird noises. The pool turned green on me as well. I called the American Home Shield people, and then I submitted the claim that way. I then got a voicemail that said the person who will be contacting me. I did and it was that day. PLO Pools was awesome. The guy showed up on time and I’m a veteran so I’m big about being on time. He looked at the unit and told me what I had. He was going to talk to the home warranty people and once he got through with them, he came out the next day and replaced the thing. He was in and out in 30 minutes. It was a complete motor swap and now, my pool’s crystal clear again. We’re good, especially when it’s a million degrees outside and I can get in my pool.

Both gentlemen who came for my plumbing claim had been really good, but the repair took some time. The first gentleman came and looked at it. However, obtaining the part took a little over three months. My sister and I continued to keep a plastic container under the sink. We would pour that water out and put it back. When the second gentleman came out, and he looked at things, he thought he might be able to find a part here. He looked around and tried to see about that part. Finally, he was able to see a part. He had to redo what was on the upper portion of my counter to get that resolved. He knew what he was doing. He got that part, got it fixed, and it didn't take him long. AHS is is something that everybody should have because you don't know when you're going to need something. You can't just wait at the last minute and then try to see about that.

I have tried for 5 days to get a hold of a live operator to ask questions about my account and service request. 1st day: 20 min hold and I hung up. 2nd day: 48 min. hold and I hung up. 3rd day: 1 hr. 3 min. and I hung up. 4th day: 1 hr. and I hung up. They don't have a call back system and you can't email them. They say it Covid 19 related - huh? Horrible!

I had this warranty that was given with my condo. It was all good UNTIL... Don't even plan on trying to schedule ANY service other than Monday-Friday 8-5. That is the ONLY time you will get service. If you need to contact the service center customer service for something that you can't do online. (Do it online if possible.) Then you will wait well over an hour any time of the day to get someone to help you. My experience has NOT been real great. Didn't feel like burning vacation time to accommodate a warranty company.

I’ve had my AHS warranty for about two years now and never really used it until recently. I have two outstanding work orders that I can’t seem to get any resolution with nor can I contact anyone from AHS without sitting on the phone for 45 minutes minimum. In the past two weeks, I’ve spoken to three separate representatives (so been on the phone for almost 4 hours combined) and can’t get any of the reps to do what they say they are going to do. I am going to give them one more call and opportunity to resolve my issues, otherwise I am canceling my warranty for both properties I cover.

AHS has always been great for me to use. I've had it pretty much since I bought my home but I stopped it for financial reasons. Other repair people come out and have been giving me false information trying to get me to pay more than I'm supposed to. But when AHS comes out, they're accurate and tell me the truth. I've never had a bad experience with them at all and I've been in my home for 11 years.

Bragg’s came out to fix my oven. They looked at it because it wasn't going up above 150 degrees whenever I try to get it to heat. Whenever the guy came out to look at it, he said it was the glow bar. It’s supposed to make the gas ignite and it wasn’t doing that because it wasn’t getting hot enough. So they had to go and order parts, and they came back and fixed it. With this claim, I went online to get it started and going. Once I remembered my password, American Home Shield's website was pretty user-friendly. I like being able to schedule stuff on the website. They usually give me a window of about 24 hours, or they’ll say they’re gonna contact me within about 24 hours or so. When I submitted the claim for my oven, Brigg's actually called me that same day or evening.

About my third year into the house, our AC was busted and the coils needed to be replaced. My homeowner’s insurance didn't help much but American Home Shield helped with everything. Recently, I was replacing the toilet with a newer modern one. The flange in it was busted. Then we had Bissett Plumbing come out and fix it without any issue. American Home Shield is worth it but you have to look at it in the long run. It may seem like a waste of money from month to month but when things happen, it helps out. It’s really easy to submit claims. Sometimes it's faster than calling an actual tech to come out here and look from whichever issue you have. They actually get people out here quicker. Sometimes, you'll get a bad contractor, but most of them have been good.

The service is great overall. But waiting line to get customer service is very long. It takes 40 minutes to an hour just to get a representative. The response from True Master, on the other hand, is instant and they did great. They replaced everything that was needed. I’m satisfied.

We had a plumbing issue and we had plumbers come out for the same exact issue. They came out for the bathtub that was leaking. When Five Star came out, they were readdressing the same issue that the plumber that we've had prior addressed. That was like the fifth visit we've had from a plumber from Home Shield. We had a plumber from them who came out, and they said that they were gonna have to completely tear down the entire wall in our guest bedroom. They were gonna have to completely redo the piping. There was 300 and something dollars’ worth of charges that American Home Shield wasn't going to be taking care of. They gave us a whole list of demands, so the landlord said, “Hey, they didn’t seem very professional.” He called Home Shield and asked if we could have Five Star come over. So, the guy from Five Star came over to look at it.

It's always advisable to call American Home Shield up to confirm after they say somebody's gonna come out. I've been using their services for a while. I'm a real estate broker so I've sent them over 25 people that signed up. They gave me a special rate because I'm a real estate broker and I'm very happy with their service so far. I had a claim and the first purveyor that they sent out to me never responded and never called. I left two messages for them. I called AHS back because I had to speak to someone, and they changed me to Air Pro Master who then came out right away. In fact, they came out earlier than anticipated. They had to replace a condenser in my compressor unit. So far, everything's been working fine and their service has been great.

I got American Home Shield as soon as I bought my house two years ago and I’ve been very satisfied with their service. If I have problems, I can call whenever I want. The app that they use is very reliable. It doesn’t break down so I don’t have any problems when I need to request service. I had an issue with my AC that was going on and off for about four months. I love American Home Shield but diagnosing the problem was part of the issue. I had trouble with one of the companies that they’ve sent out with follow up. When I told them about that, they switched me to the other company.

I had a plumbing issue and I put the service request via online. I had a response back within about 15 minutes. Action got ahold of me within about four hours. They thought they couldn’t get to me till Friday, but they put me on a backup list for Thursday. They called me Thursday at 10 since they had a cancellation. They were out here by noon and my problem was taken care of by 1 on Thursday afternoon. So it was not 24 hours from when I put the call in that I had service done.

We had no refrigerator. All the food got spoiled. And when I called American Home Shield, they sent this guy from Swift Appliance Repair named Tony. He analyzed the problem. The part had to be replaced, so it would take about four days to order and receive it. It took a little bit longer. But still, I called to make sure if they did receive it. They said they did and they scheduled the appointment. Tony came, he fixed it, and he left. He was a really nice and very helpful man.

My sister recommended AHS. She has used them for several years and really likes them. The agent from City First Electric that came out was good.

When my air conditioning unit wasn’t cooling, they responded right away and the problem was solved in 24 hours. The tech discovered that the motor on my fan wasn't working. He replaced it, and it solved the problem.

We had a plumbing issue and the tech who came was very good. He did what he came to do and we had no problem with that. We're still having a problem with one drain in the kitchen but it's not as bad as it was. Sometimes, it still almost backs up but most of the time it doesn't. I'm gonna see how it goes over the weekend and I'll be reaching out to AHS. All in all, we've been pretty satisfied. We've had American Home Shield for a while and it's been working out pretty good.

AHS's claims process was very quick and easy. The contractor came to our house and fixed the AC quickly.

American Home Shield recommended a great plumber, but I had to go through another insurance, my home insurance, because there was a way more serious problem than they covered. Another thing is that my water went out on me on a Saturday, and they were not open or available during the weekend, so that stretched out the whole procedure until Monday. It was very frustrating for me that American Home Shield has plumbers that don't do weekend work, which is insane to me.

Shortly after I enrolled in this warranty, I had a problem with my washing machine. I wasn't home when the technician came, my daughter was. He left a message with her saying that my washing machine was not operating properly because of the misuse of appliances, that I stuck it with a lot of clothes. That was not the case. My washing machine was old but well-taken care of. I called then and the guy wasn't able to fix it or do anything with it because he said that wasn't covered. I called again and I was an hour on the phone because I explained to the person who took the call. I don't understand. It says that no matter how old your machine is, they'll fix it.

We like to have coverage on everything that we have and American Home Shield has been very professional. They have executed well when they have an issue that I report too. We have three air conditioning units in our home and recently, the unit upstairs was not cooling at all. It would not go off properly and the unit outside was almost as if a relay was bad. It wasn't going off correctly. We made a phone call to one of the personnels with our warranty company and spoke with them. We told them about the problem we were experiencing and they told us they would send a representative out and then they deducted the deductible from our account. When the appointment was scheduled, I received the information on when to expect the company by text.

American Home Shield has worked out well. I’ve had it as long as we’ve had the house here, 25 years, and it’s been in the last several years that I’ve really done anything with claims on it and I’ve always found that it as a good arrangement. I’ve always been satisfied with it. Our garage door would work sometimes and not other times. The unit has been in there for 25 years. Submitting the claim for it was super. I did it online and within minutes, I had an appointment. It was just terrific. We had a guy from Garage Door Experts who was amazing. He came right in and he asked what the problem was. I explained it to him and he said that he could fix it. I figured he would have to get the meters and test them. But he said that the sensors had to be changed down there. I was doubting but he really knew what was going on. He took the capacitor that runs the motor out and threw it away, put in a new one, and that took care of it. He was out of here in 10 minutes.

I'm very proud and happy to have American Home Shield. We’re very pleased when we submit claims to them. My toilet was leaking. When you flushed it, water was coming out of the bottom. Steven A. Mills Plumbing came for that. My husband and I always tell people we have American Home Shield and we’ve never had a problem with them.

The shower head was leaking and we were having some work done in our bathroom due to another issue that was going on. So I had AHS send High Priority Plumbing so that we could get that issue addressed and I wouldn’t have to get it mixed up with the other issue. The plumber had to come out a couple of times only because these other people who were working on the other issue kept not fixing it the way it needed to be fixed for High Priority to do what they needed to do. Once the other people fixed the issue High Priority was able to fix the issue within 30 minutes, and I haven’t had an issue with that.

I'm not really satisfied with American Home Shield right now. They had someone come out and fix my dishwasher, and that was fine. But there was nothing wrong. The switch was just turned off. This time, my microwave just turned off one day and quit running. I called American Home Shield and was on hold for an hour before I was able to speak with a representative. Then the home warranty sent me a crappy replacement. The selection was probably made for me because I wouldn't have picked this microwave. It's just not right. I had a Bosch microwave and now, I have a small countertop microwave on this huge hole. The microwave is the wrong size. But I guess that's not the appliance company's fault. I'm sure they took measurements when they came out. I don't know how that happened. I probably won't use American Home Shield next time when it's time to renew.

Burton's Appliance had to come out and replace some parts on my washing machine. Sears had started it, and then Burton's Appliance came out and finished it up. My washing machine was shaking really bad and it wasn't spinning out. It was shaking and about to shake the whole house loose. Burton's they had to order the part for that. Then they had to order the part for it to release the water out of it because the water was staying there. We had to keep going back, trying to make it spin out because it would run a while then it would stop a while. Everything works fine now.

The company AHS sent resolved the issue of our dishwasher. It was leaking every other wash and the floor is kinda damaged alongside of it where it ran down. But we haven't had a leak since the repair. Any time I call AHS when I have an issue they seem to be able to send someone out immediately. So, we haven't had any bad issue which is why we renewed for another year.

Our air conditioner wouldn't work. It sounded like water was just pouring then it started making noises like how you turn water on at a faucet sometimes. And if the water is turned off, you have the water then you have like air pressure. It stops, it spurts and sputters then you have them running and it spurts and sputters. It was kind of doing that. It was still doing that after a while. It then started making other noises too. I got up and actually looked for water. It was really interesting. I thought the air conditioner was gonna catch on fire. It went out one night. But it scared me so we shut the air conditioner off completely. We called American Home Shield and reported it. Tropical Breeze Heating and Air was sent out and a young man came. We had to wait a couple of days though. It would have been nice if the guy could’ve gotten here a little sooner, but it's summer.

Our dishwasher wasn’t working. I went online to AHS and submitted a claim. The website was good. The contractors that came were good too. It’s been functioning very well since then. Having AHS is the best thing that anyone could ever have because without American Home Shield, if you’re not prepared to make a lump sum, then you’re not gonna be able to get your appliances covered. I recommended AHS to my neighbors, friends and family members, and tell them if they don’t have American Home Shield, they should look into it. Pretty much everybody lives on a fixed income so, it’s a necessity to have that.

The AHS repair shops have been very good. Although their contractors are getting paid less because they’re working warranty work, they have always been very cheerful, helpful, and honest. I’ve had way better luck working directly with them than working through something like Sears Repair. Filing claims with AHS is also ridiculously easy. You just go online and submit a service request. And then shortly thereafter, they send you an email that says who your assigned service provider is with their contact information and instructions that the service provider will contact you within 24 hours.

The fan blade on my 25-year-old air conditioner was bent and so it wasn’t blowing out cold air. Every summer I'd have to pay another $75 to keep the Freon built up. The technician from American Air and Heating came out and recommended replacing the whole unit. I waited for another two weeks and then American Home Shield called and told me that they could cover 60%. I would cover 40% and I agreed to it. Then the technician came back out and replaced the whole thing. The new unit is more efficient and it's smaller but it's more powerful. I'm glad that he was able to do that and American Home Shield was able to cover that portion. Hopefully, the Freon lasts a little bit longer with this new air conditioner.

A-US came three times and they caused a lot of damage to our property. They kept saying that the problem was fixed, and we trusted that the problem was fixed. Our entire garage ceiling is messed up because of that. American Home Shield said that we cannot file for secondary damages. So, finally, they came back on the 29th of April, and then I called them back three weeks after that. It turned out we were having the same leak again. They sent a technician out. He did the same thing that the first one did. After the first guy came, he said, “Oh, it’s nothing. We cleaned it already. You’re not gonna have any problems.” Less than three weeks later, we had big leak again. Then they sent this other guy 48 hours probably after I called. He came out and did the same thing. He explained to me what he had done and that it was gonna resolve the problem.

I used to be able to do everything myself around here but that doesn’t happen anymore. I'm getting too old. Of all the times I’ve used the warranty, there was maybe one that didn’t justify $125 and that I said to myself, "I could have done that." But other than that, the warranty has more than paid for itself. When I had an issue with the ballast in my kitchen light, the tech figured it out, replaced it and went on his way. Everything was perfect.

Rush Heating & Cooling came promptly and fixed the problem pretty much right away. The air conditioning unit was not working. It wasn’t turning on. My husband submitted the claim to American Home Shield. They assigned it right away and that particular company worked out, but we had an issue. When we submitted the claim, they assigned it right away, and we’re like, “Wow, that was fast.” It was holiday weekend and the problem was that the initial company that they assigned it to contacted us within the next couple of days, and then we tried calling them back, and we couldn’t get a hold of them. So, we called and called. Their voicemail box was full, and they never got back in touch with us. So, then I had to call American Shield, and I was placed on hold for over an hour. I just let it sit there, and they finally picked up after an hour of being on hold.

My dryer was making some strange noises then it didn’t work anymore. I made a request online and the site is more user-friendly than on the phone with the voice stuff. Also, what I experienced with Sears during this time was fine, but I want to call and ask if I have to pay them again if it goes out again. First, the dryer went out, and then within an hour, the washer went out, so I was pissed because I already paid $100 for the deductible to find out I had to pay another $100 for the washing machine. I ended up being out of $200, which I didn’t like. Still, the unit has been functioning all right now. It’s been doing great.

On Time Plumbing & Heating did great. They were there on time and diagnosed the problem quickly. The tech was professional. We had a contractor come before him that was scheduled to come out. I called AHS on a Thursday, but the guy never contacted me. He called at 7:30 p.m. on Sunday night, and I didn't answer ‘cause I wasn’t available. Then they showed up after 9:00 p.m. on Sunday night. He sucked. He wasn’t in their uniform, too. He was just in khaki shorts and a t-shirt. To me, that’s not very good business. We didn't answer. I’m not answering my door for anyone like that. I was disappointed.

A lady with that I work with in our office told me about AHS. She has had them since Home Shield was started and has had numerous things worked on with no trouble at all. Last year, I paid $700 out of pocket for my air conditioner as well as some other odds and ends. She asked me what I don't just get American Home Shield. I finally did it and it paid off recently. The AC condenser fan on the outside of my central unit quit working. I went on American Home Shield's website and submitted a claim. I was able to put in my information and I got a confirmation email and a text. A couple of hours later, their contractor Grady's Air was calling to set up an appointment for the next morning. The techs already had the motor needed when they arrived. By the time I got to my place, they were gone and my air conditioner was working.

I forgot to shut our dryer off one day and we weren't gone for maybe 15 minutes but when we came back, we could smell smoke. I shut it off and we called American Home Shield. Within a day or two, the tech came out and took off the bottom of the dryer and realized that we had a lot of lint buildup down there. He also noticed that there was a switch that was not working right. He told us that he couldn't get the lint out of there and that that was something that we could do. He showed my husband how to put everything back together and then he fixed the switch. Now, when you open the door, the dryer will shut off like it used to. He was very honest and very helpful.

The contractor came out for my refrigerator and there were three things wrong with it. He claimed that all it needed was a water filter that he didn't have. He ordered it and he was supposed to come back and put it in. That was supposed to make ice cubes work and make the temperature be correct on the refrigerator side. However, we have no way of knowing if that was what was wrong until after he puts it in and see if that fixes everything.

United Air Temp came out for my AC last week. They were very respectable and professional. The tech was good and he wore a mask. It was leaking a little bit and he said it was clogged. So he fixed it. With AHS, I like that all I have to do is pay my 75 and they call the people to get it done. But there was one instance where they called someone but it took a while for them to come. But for the most part, they’re a good company. They do their job. I also like that they’re not expensive.

With American Home Shield, I don't have to have such large out of pocket expenses when I need repairs. The first time Sears came for the ice maker, they reset it but that didn't take care of it. The second time, they came and replaced it. It was perfect.

It's been very good having AHS. If you got stuff that breaks down in your house, it’s pretty simple and easy. We just got a new garbage disposal installed. My wife submitted the claim and Mega Star Plumbing of Abilene came for it.

I called American Home Shield to get a referral for annual service and inspection before going into summer. Crispy Air came out and did that. They did a good job. They said our air conditioner is closer to 20 years old and it was getting time to replace it. They also said American Home Shield has some kind of a program where you get a $1,500 discount on their price. The new AC is already installed and running. It's a Bryant, and it’s a little noisy but it works well. I don’t have to worry about it not working when it’s 120 degrees outside. The timeliness of the repair or to replace it, you sit around for a week waiting for parts, whereas this was just a matter of a day or two.

The kids flipped a breaker switch which I didn’t know I had. The power was down upstairs affecting the upper AC unit. So, Elite Electric Solutions came out, they tested everything, they found the switch, and they turned it back on. I was impressed submitting claims to American Home Shield. I’ve used them several times. It was really pretty quick and painless. It takes a little longer to get approval though. So, as soon as they sent me a note saying who was doing it, I call them up, and they’re like, “We received it two minutes ago, and let’s go, let’s get it going.” I heard from the people who were doing the servicing that American Home Shield is the best one to deal with. It’s always nice to hear that you have the best. So, I was impressed with that. They’ve replaced three things for me including fuses and a double-oven. I had good experiences with them. It takes a little while to work through the system, but it works well.

D&D Heating & Air Conditioning showed up on time then they took their time to diagnose what the problem was, and they fixed it. It was great. There was something wrong with the shredder and because of that, there was a leak and that was what caused a lot of Freon and my air conditioner wasn't working. There were a few different things the contractor needed to do and it was a little while (a couple of hours), but I would have preferred that they took their time and did it correctly.

When the little pipe coming out of the sump pump was leaking, the AHS contractor was here three times. The first time someone came, the guy said he fixed it but it started leaking as soon as he left. The second one came and said that what was leaking was the little basket part. He had to put in a to request to see if he could get that okayed through AHS. They okayed it. he ordered it and came back a third time to put it in. I like AHS. I've used them for around five years now. I don't like that sometimes, it takes longer to get the thing done if the contractor doesn't fix it the first time or they have to get authorization on something. Other than that, I've been happy with everything.

Louisiana has had several storms recently and lightning strikes and it blew out the fuses. I submitted a claim for my AC unit and American Home Shield took it from there. There was very little work on my part. You couldn't have asked for anything better with my coverage. It's first-rate. The condenser went out on my AC unit and it ended up being a situation where a completely new system was installed. When I submitted the claim with American Home Shield, I had a call from the contractor, DeepSouth, the very next day. The tech was there that day as well. He looked at it on a Friday and on Monday, I had a completely new system installed. DeepSouth dealt with it so well and very quickly as well.

There was a little bit longer wait time than normal when I filed my claim with AHS. However, that's kinda all the services lately with everything going. I talked to somebody and got the claim in and it was pretty quick. They had a plumber come out. The plumber came out and fixed our issue. He was awesome. He showed up quickly and got the job done. I asked a billion questions and he was super nice. He answered everything and made sure everything was fixed up. The water leaked through the ceiling to our laundry room and he said that I needed that dried out and that they had a company that they worked with. I didn't know really much of anything because I've never had to deal with that so far. Within the hour, that other company showed up at our door. Had he not done that, who knows where we would send out for the water stain.

We switched from another company because the customer service was horrible and the claim was always argued to get taken care of, whereas, with AHS the process went very smoothly. Using the AHS portal was very easy. It had some drop-down functions and then, if you had to type something in, that was available. For me, my problem was in the drop-down menu. Triton Pools & Spas handled my claim very well and I’d give them the highest marks. I called when my pump had totally quit. They were supposed to come on a Saturday, but they were able to get me in two days sooner. They were also very professional.

I submitted the claim online when our air conditioning wasn't putting out cold air. I was given an expectation of when the contractor would reach me. When the tech came, he was really informative. He was nice. He answered all our questions and we usually have a lot. So he was very helpful and he didn't seem rushed. Overall, working with Home Shield has been pretty positive since we've owned our home. There has only been a couple times where it didn't seem very beneficial to have it. There was a time when I didn't want to use a certain provider and I've been told that I have to go with a business that I don't wanna use. They won't let me skip to a different business until that business turns me down or can't fix something.

AHS's prices keep going up, but so far, I’m happy with them. When I filed my claim, I tried 10 times during the day and never got through. Somebody then told me to call after 6:00. When I called at 6:30, I was still on hold for 50 minutes waiting for somebody to take my request. Their service people are good, but getting a request in takes forever.

I have waited a month for service. The service technician keeps promising to come but doesn't show up. The wait time on calling AHS is over an hour, but I have waited and reported that he doesn't show up and absolutely nothing has been fixed. AHS has done nothing. The technician has done nothing. I feel I'm paying them for nothing.

American Home Shield is the WORST company to deal with. I have been with them over 14 years and just recently have had the worst experience. My AC unit at one of my rental properties has been serviced with AHS since 2012. Each year they come out and serve it and put in freon. However, I asked if there was a leak in the pipe but because the way the condo/townhouse is set up, they're unable to perform a leak test. It's obvious it's a leak. It's an old unit and AHS has been putting freon in over the last few years but per United Air Temp (contractor through AHS) AHS won't replace it they can get the system working again. If you can't perform a leak test, how can you say there isn't a leak? Find a way to perform a leak test or REPLACE IT!!! Your records should show someone has been out over the last five years doing the same thing over and over again.

Customer service started out great but when push came to shove we were really disappointed. It was easy to schedule an appointment to fix our dryer (which makes sense given that we were paying them to do so). However the process has been very difficult from that point on. A service tech arrived a few days later and identified the problem and informed us that he didn't think the parts were currently being produced. He left. We called AHS and they informed us that the parts were being ordered and it would take 5-7 business days for them to arrive. Surprising but great. We called back (after waiting on hold for 30 mins each time) and they informed us that a technician would have to come out again to perform diagnose the problem further. We were very confused and after asking several clarifying questions the call was ended abruptly.

I requested repair service three days ago for my A/C that is not working. I had a tune up done last spring through AHS. After three days and many calls I am still waiting for the repair to be assigned to a vendor? I have four repair centers that service my area but none that AHS approves of. I have health issues and they have been of no help with my problem except I have noticed that they just charged my card for the $75.00. There should be a set time to find a vendor in an emergency situation and the policyholder should be able to choose anyone local who can fix the problem.

I have this dumb warranty just in case something breaks. So something did break last week, and it's Friday 1-1/2 week later, and still not repaired. I understand due to pandemic everything is delayed, however there's no customer service whatsoever. I tried calling the 1st plumbing co, no answer, left 3 messages. Called AHS, 3 days in a row, unable to talk to anyone after 45 minutes. I tried calling again, because they didn't waste no time charging my card for services not done. After being on hold for 1-1/2 hour, finally spoke to someone, and assigned another plumbing company, and the rep told me it would be expedited, lol. She said, they will call you in 4 hours, because I explained water leak is damaging my cabinet, and asked if they would fix it, and flat out told me not their problem. So 24 hours later, still haven't heard from my expedited plumbing co. Lol!!

I been calling American Home Shield now for two weeks trying to get through for a recurring service call on my AC unit. Most of the time the line will hang up on you after being on hold over 45min. I have Call them constantly and the repair company have tried to call to get the approval to order the replacement part for my AC unit and it is 98 degrees in TX!! You just remain on hold. Everyday I waited 45 minutes and no one picked up. I did find another number on line and they gave me a number to call to cancel my home warranty plan. Guess what, I sat on hold for 20 minutes before hanging up. Stay clear of this company. This is by far the worst customer service I have ever encountered/and still without proper air flow from the AC unit that they just replace 2yrs ago.

It upsets me that I have to give them a star. They deserve zero. I have been on hold for a total of over 3 hours (so far) the last two days trying to get my washer replaced, which they said is eligible for replacement. There is no other way to get a hold of them besides calling and listening to their horrible hold music for hours on end. No email address. No chat option on the website. They have made it this way on purpose. They want to try to drive you crazy until you give up. I requested service on 5/21. It is 6/5 and I still don't have a washer. I have given up trying to get any money out of them. I just want to cancel my coverage, but now I'm on hold again in order to do that. (20 minutes so far). Not worth the time and money. DON'T DO IT. Take that money you would spend each month and save it in your own bank account for when you need it. They will just take your money and not honor their side of the deal.

Updated on 07/09/2020: So this is an update on my review from 06/05/2020. The issue with our service request still not resolved. After my initial post, someone called Robert sent us an email on 06/08/2020 stating they are looking into it. He followed up with a call to my husband and told him we could purchase new washer and dryer and AHS will refund us. He promised to send a document in the mail that we will use for the transaction, but no document came.

The switch was cycling over and over again. It was Memorial Day weekend, so it sat in pending for a couple of days. But as soon as they assigned someone, I called and the guy came out the very next day. The tech from DC Jenkins Well Service came over and fixed it. He was great. Very informative, very fair, and he was very complimentary of the home warranty service. He told me I had the best home warranty that was available and that he would only do work for American Home Shield because they've been good.

Recently, we had Patel's Plumbing & Sewer come in and they were great. The tech diagnosed the problem really quick and he was in and out. There was no extra and he didn’t try to upsell me anything. When I first had my air conditioner serviced, AHS said they would send somebody out. Then 20 minutes before the guy gets here, AHS sent me an email saying they'd only cover $10 per pound of the $90 per pound that they cost. They didn't even call me. The guy was trying to charge me $500. I told him it should be covered under warranty. I was going back and forth and finally, I saw the email that they had sent.

I was having difficulty with my garage door. It would make these moaning sounds as it would go up and down and I didn't know what the issue was. So, I called American Home Shield and Door Corporation came out. They were quite good. The individual that came by from there was Eric. He was very cordial and cleanly-attired. He had the masks and gloves on to make sure that he was not only safe for himself regarding the virus but also that I, who was in the same area as him, was just as safe as well. He pinpointed the issue and he did what he had to do to fix it. He was quickly able to correct it. He handled it very professionally.

The AC didn't work. The condenser outside wasn’t spinning. I called the number on the paperwork I had for American Home Shield and the claim was done through an automated system which made me feel insecure. It was so easy it made me feel like it didn’t work. I would have felt more comfortable if it was a person. But it worked fine. As soon as I got off the phone with the automated system, I called the contracting company and they gave me a window. Everything has been functioning perfectly since they’ve been out. AHS has been reassuring.

I had an issue when I filed a claim online. I could only select one on the website. There should be an option if there's more than one problem going on. Otherwise, it's pretty user-friendly. We had an outlet that wasn't working and an electrical issue with the dining room light. But by the time the tech got there, we realized it was our phone charger that wasn't working, not the electrical outlet. He tested it out and realized that there were two switches located in different places in the house and that one of the switches was just off in the dining room.

My air condition was leaking water and it ruined the closet next to it, as well as my floors. I called American Home Shield and they made the assignment. Then Advanced Heating & Air Conditioning came out and did the repair. The young man was very professional. He called me, let me know when he was gonna come and came out at the assigned time. The air works now and we’re back home. My husband had cancer so he doesn’t tolerate the heat. It was so hot down here that we had to get a motel room from the time I reported it to that Friday. My husband is back in his bed now and he’s content so I’m happy. American Home Shield also seemed to have gotten better with working with people. So I’m satisfied at this point in time.

Every time the AC came on, there was a loud noise inside the house. I called and the technician from NW Sundance Services came out the next day. It was very quick. The repair was fantastic. Then I had to have someone come out for my refrigerator that was also making noise which was not constant. It comes on and it goes off. When the technician came, he told me to call him when I'd hear the noise. He wanted me to open the freezer, and open the main part so I could tell him where is it coming from, so he could order the part to fix it. I called on Tuesday, left a message, and nobody called me back. I called again today and they said the ticket was closed out. I have to call American Home Shield again and request that they recall it. Every time I call, I’m on hold forever, and I’m at work. So, I’m gonna call right after work. I’m not happy with the refrigerator.

Electrical storm came through and knocked out a deep freeze. I couldn’t find out because I lost all the electricity in the garage and Willen Electric found it. They handled it quite well and they were really courteous. The last claim I've had on Spring Street has not been completed yet. It’s a stopped up toilet. That started in December. I paid the deductible and I couldn't get anybody out to unstop it.

We submit claims on the phone and American Home Shield has been really good, except we had one bad incident where we had a delay in the response time, but it was more Covid-19 related. When I had a leaking disposal, it was handled very professionally. They helped me when I had an AC issue as well as when I had a plumbing leak in our bathroom.

Sirius came to fix the leak under the kitchen sink. The contractor was great. He was here for about 45 minutes and got it fixed, and showed me what was wrong. He tested it and left, and I haven’t had any problem. I’ve done claims with American Home Shield both online and over the phone. Their customer service reps have been very nice. I’ve been a customer of American Home Shield for almost 10 years in more than one house. As a matter of fact, when I had a choice on this house, I chose American Home Shield. I could have picked anybody, but I’ve had good experience, so that’s what I went with.

Our house is going to be sold, and whoever inspected the AC did something, turned it off. The tech fixed it immediately and it was great. This morning, we had someone else come out and take care of the cooktop, which was fine. We constantly tell people that they really should not own a house without having Home Shield. We've been with them forever. We have multiple homes and we have it in them. It's easy to call in for a claim though way back there was a miscommunication. AHS is a wonderful service. We would not be without it.

I had a leak in my kitchen sink faucet and it was draining water through the bottom of my cabinet and onto the floor. Getting someone on the phone took a little longer than usual but I was understanding because of everything that's going on. They're probably limited to staffing. Also, I did call on a Friday. Other than that, it was fine and it was fairly easy. I didn't hear anyone over the weekend so I figured the company may be closed. Then I didn't hear anything on Monday but I did hear from them on Tuesday and we scheduled it for Friday that week.

We had a problem with the garbage disposal. I misplaced my password, and at that point, I didn’t take the time to try to figure out what it was and called the claim in. I got a call asking me if it would be all right if the plumbers came earlier than what they had scheduled. So that was wonderful. It's one of the first times that has ever happened 'cause usually, it's the opposite and you're waiting all day. But J & K Plumbing were there and not only did he find what had been wrong, he still couldn't figure out how it happened. He took everything out and he gave me some excellent ideas on how to keep the garbage disposal working better. It was really helpful. We've used American Home Shield for a long time and we find that they’re very good. Everything has been excellent when I've used them.

A couple of my relatives had American Home Shield coverage and they've been really well with fixing home repairs. I went with them and I've had them for three years now. Sears came in to check my dryer that was giving out a burning odor. The tech did a great job. He took off the front of the dryer. It looks like the vent part was stuffed underneath with lint in it. He cleaned it all out, cleaned up the area, and asked me some questions about how old the dryer was. I let him know it was new. Then, he stated to follow up with them if I'll have any other issues with it, and it's working fine. I did my claim to AHS online and it was very simple and easy. I also had a claim on my heater. Their contractor came out and repaired it. They did a good job, too.

Submitting claims to American Home Shield has been a pain for me. I had to create my own personal account. Being a real estate professional as well, their system kicks me to my professional account every time I log in. So, I usually call our local Home Shield representative for my claims. Over the past year, I've had a couple of AC issues. Most recently Home Shield sent Southern Air Conditioning to service my claim. I've had them and another company out so far and Southern Air has been the best. They got somebody out to my place on a Saturday and I was very surprised they worked then. The tech identified my problem and fixed it shortly after. I recommend them to all of my clients because AHS has treated me really well.

Southwinds Electric came for the exhaust fan and two ceiling fans. The technicians were good and identified the issues immediately. So, they knew what the problems were. The motors were fried out and they got new units. Then, they installed them in a quick turnaround.

Once a year, hair gets clogged in the drain. Home Shield sent Accent Plumbing and they were here about 15 minutes and they took care of the problem. They asked my sister to take a look, and they let the water run for a little bit just so that we could see if the problem was solved. We have not had any more issues. They were very courteous, knowledgeable and quick. They're pretty easy to deal with.

The contractor put a new pump in and it ran good for a couple of days but the day before yesterday, the pump started making a noise. It started squealing and sounded like a bearing has gone bad. It’s not making a noise now but if it gets noisy again, then I’ll give American Home Shield a callback. I’ve been with them for four years and I've used them a few times. Everything was good and I haven't had a problem with anybody.

I needed a washer installed. One company came out and they couldn't install it. They said that it could break and just left it there. They said to just keep putting WD-40 on it to soften it. We did, but when we tried to open it, it broke, and water started leaking out. So, then Lindsay came out to repair the damage. Right now, I’m in a very bad predicament. I’ve been out of a fridge for over a month. Way back in October, it started leaking. At that time, AHS sent another vendor, and it was a Freon issue. The vendor couldn’t repair it because it had to be soldered. So, they sent Astro Appliance, and they put the Freon in the fridge, but they did not solder it. So, then it kept leaking.

So far, submitting claims to AHS has been very easy. I submitted one for some outlet and lighting issues and 1 Call Contractors LLC came out. AHS has sent great contractors so far.

Sears came out and fixed my refrigerator. The icemaker was not producing ice. I gave American Home Shield a call then they sent Sears out here. There was a little bit of a mix-up because I had previously submitted a claim three weeks earlier for a plumbing problem that I called back and told them to cancel because I figured out what the problem was. I was not needing a plumber, and they took out $75 prior to that. I told the rep, “Since you have the 75 bucks, just keep it and put it on this claim.” She got confused and was unable to do it. She did return the 75 bucks to me and then charged me another 75 bucks for the deductible. But other than that, it was perfectly fine.

I sent in a claim online when the condensing unit wasn't coming on. Urban Enterprises came out and fixed it in about an hour and they were on their way. Everything was fine. I've used Home Shield twice and both times, their contractors did a very good job. They were prompt and came when they said they were going to. Everything seemed to work just fine.

The air conditioner stopped working. I went online to file a claim. I logged on, and then it asked if I need service, then it gave a list of categories, and I picked what I needed service for. It said that within 24 hours, I should be notified, a service technician would get ahold of me. The next day is when I got a confirmation that someone will get ahold of me. Nobody got ahold of me until that night. I'm not sure how that process works, but it could be ‘cause more than a high average number of people's things are not working ‘cause it was hot in my area.

We had a problem with the pool heater and American Home Shield sent out a company in the month of January. They said that it was some bad electrical contact and they did a quick repair. About a week and a half later, it stopped working. So, we called back and they sent the company back out again. It took a while for the company to get out there. They finally came out on the 24th of March and they mentioned at that time that they were going to order a part and try to repair it. Then they said, after about a month, that they could not get the part. The part wasn’t available, that that probably won’t take care of the problem, and that they were gonna request that the unit be replaced.

Drain Masters inspected two toilets and noticed some puddling underneath. It wasn't a whole lot but trying to figure out what was going on, they found out that it was the seals underneath. The tech said it was a quick easy fix but they were cracked. The next thing that they did was our hot water heater. The pilot light wouldn't stay lit. He tried to do the repair that day. He had a new part, he put it on and said, "That was still the issue, wouldn't stay lit. Your hot water heater's gonna have to be replaced." So we had to wait a couple days, which I understood because they had to get the part. They brought in the new hot water heater, took out the old one, and put in the new one with which was supposed to be code updates but it wasn't necessarily code because ours didn't have one on there. It's just the new hot water heaters require that for it to be able to fit. They had to put those other parts on as well.

We had a bunch of rain this spring and I noticed there was some kind of cable that was leaking water. It was dripping into the basement. So, I called AHS and Michels Power came out. WPS, the local electric company, came out too just 'cause they weren't sure if it was a live wire and there was water too. So they found out that it was not a live wire. It was an old power line coming into the house. So they just repatched the end of the wire which was a temporary solution for that.

We just bought our house and we've had a number of issues. One of them was with the toilet. We have four toilets and two of them had just stopped flushing at the same time and were continuously running. I did a claim online via the American Home Shield website and it was user-friendly. I was able to identify the number of toilets and issues with it. High Priority came out and provided professional service. The tech was good to me too. He was a real nice guy and he gave preventative maintenance tips.

Our shower was leaking inside the wall. The first time that Lake Plumbing came out was to open and inspect the issue. They found that the leak was a little bit beyond the capability of the parts that he had. Then he made a second appointment. He also informed us that we had to cut the drywall and the firewall out ourselves because that was not covered under warranty. So we cut an access square. The plumber's second trip out was two days later. He did a really good job. American Home Shield was very responsive as to what we needed. When we filed the claim, they gave us a call on a Friday on the same day that we initiated the claim. The whole process was very good.

As a responsible homeowner, I wanted to protect and take care of my most-prized investment, and that is my home. So, I chose American Home Shield to handle some of the things that I can’t take care of. Recently, we had leaking at our food disposal and a leaking shower faucet. I called the 1-800 number of AHS then I gave them my reference number and stated the issue. I went through the automated prompts and the process was very simple. They gave me a four-hour window on when to expect the contractors and when the techs from Draingo came out, they met my expectations on both claims. I understand that with this COVID-19 coming in, they had masks on. Other than that, they arrived on time and were very professional about giving me knowledge about what would take to repair the problem. And since the service, everything is performing like there never was a problem.

We just got our furnace replaced in December and that caused my air issue. The furnace people Frog Pro didn't connect one of the wires for the air so I had to pay $100. Airmax Heating & Cooling came and did a really good job. They were helpful and resolved things quickly. The air people from American Home Shield were good but I think some of the plumbing and things we've had had a lower level quality of service.

We've been with American Home Shield for 10 years and this is the first time I've ever used it. We had a leak in the refrigerator, and it was getting into our hardwood floors. We called it in and we had to wait three days for Gilmore's Home Solutions to get here, but it was the holiday weekend. The gentleman that came out was very good. He made the fix right away and he did a great job. We were very satisfied even though we have a little bit of damage on our hardwood floors from the leak. Another thing I'm disappointed with is the monthly dues keep going up and up and up. My girlfriend told me that she uses one that is half the price. Because I've only used American Home Shield once out of 10 years, I hate to pay that high price, but for right now, we're going to stick with them. I'd never give up having insurance, but it's still a little concerning with the price going up all the time.

Rockland Plumbing is good. They're doing their work based on purely the log inspection. If the issue is not properly written in the log, they do not care about it. I haa a problem with the toilet that's not flushing properly. The water is not stopping. That's all I can tell because I'm not a plumber. The contractor identified the flapper as the problem and there is also a problem with the spigot. There are some other problems there but they said, “We will only fix one, we don’t fix other two because it's not there in the work order.” The work order is already telling them there is a problem in the bottom around the toilet area. They won't fix more than one issue in the same area.

The air conditioner quit working. I filled out a claim online through American Home Shield. The website was easy to navigate. Fleshers Refrigeration was sent out, and they were professional.

Leader Entities came out for my claim. Their tech did a great job and was on time. He took pictures of everything and put in a list of the parts that needed to be ordered. Unfortunately LG no longer makes those parts, so the refrigerator has to be replaced. I got the email the other day and I am calling today to figure out when they can deliver it.

When I initially submitted the claim online, the website had some problems loading. It was a technical issue but once it loaded, it was fine. But I had to call them because the company that was supposed to come out wasn't responding. So they switched the claim to another company and once I got Upland assigned to it, they made the appointment right away. I had a leak and they fixed the problem. It was great. It was very professional.

American Home Shield got Multiple Services to come out for an AC issue, and they fixed it. Submitting the claim online has been easier. I sat on hold for over 45 minutes because I wanted to request them. I didn't want to get a random company because the last company that they had come out was full of BS and tried to get us to buy extra things that we didn't need. Multiple Services is a more honest company. AHS needs to check out the people that they use or their services as far as lawsuits. But the home warranty is very good.

I submitted a claim to American Home Shield through the app on my laptop and they said the company would call me within 48 hours. It was near the end or past that and I looked up online and found the phone number. I called the contractor and he happened to be in my area. He said he would come right out. He came within an hour, and he and a worker climbed on the roof, did their thing and fixed it up. They were great and the guy was nice. He said that the system is intact and looks good. It just needed Freon and he had to put 4 pounds of refrigerant in the cooling system. I had to pay him 200 bucks with some change. He said that American Home Shield didn't cover it. They only cover the first $10 of the pound and it was expensive. But it cooled the house down and worked perfectly.

I had a dryer issue one time and I called American Home Shield. I went through their prompts and it was a fairly easy process. They sent 1st Choice Appliance Repair who called me in about two hours. According to my wife, the tech who came to our place was fine. Things have been functioning well since then.

My air conditioning stopped working and I called AHS. I got the automated service and it went very well. They sent a technician a couple of days later. It was fast and very reliable. Everything has been functioning well and normally. That was the first time I used AHS and I was very happy.

My AC wasn’t cooling and the circuit breaker kept on clicking every time I put my AC on. So, the contractor cleaned it out because it was backed up with dirt. It started working and didn’t freeze up. I got American Home Shield when I first purchased the house back in October and I'm a first-time homeowner, so I didn’t know how to deal with all of that. It was quick and easy. It didn’t even take more than 10 minutes. Plus, the contractor was easygoing and nice.

Submitting claims with AHS was easy and the contractor who came out was good. I’ve been telling all my friends about AHS.

AHS has always done a good job for us. Submitting a claim is much easier than it used to be. You just go online and click, click. I love it. Now that you've got the online thing, I haven't really needed to talk to a person. The initial guy from Rush Heating & Cooling came out for my AC unit. He may have been a newer employee and he thought he knew he had diagnosed the problem, and he had to get a part. A lady called me a little later that day and said that the initial guy that came out consulted with a senior person, and they were gonna send the senior person out. The senior person came out and solved it right away. He was very thorough. That was good that they didn't just assume, and also that their employee was comfortable enough to let them know that he wasn't quite sure and that they were professional enough to send a senior person out to make sure. I'm very pleased with them.

The pump stopped working on our filter for our swimming pool. Stewart Enterprises was very receptive came out very quickly. They replaced the pump and were great to work with. We appreciate that it’s easy to go and put things online and take care of it that way. We’ve been pretty happy with American Home Shield and had good situations with them. We were out of the way from Nashville, so getting people out there and quickly is a good thing.

Grade A Plumbing fixed the two plumbing issues I had. I submitted the claim right from American Home Shield's website. We've had American Home Shield for over a year and that's how I most likely have done most of my claims. I loved them. They were awesome. The guys got here early. They were quick, honest and they knew what they were doing. They went to get the part, came back, and fixed everything.

I filed a claim to repair my refrigerator in March 2020, AHS sent one vendor and told me he could not do anything because the refrigerator was bolted to the ground which was not true, the second vendor came two weeks later and told me I needed a part which he ordered, it took the past two months to arrive, in the middle of a pandemic, my refrigerator was not working, lost all of my food and had to wait an hour on the phone to get customer service!!

AC went out on 4/15/2020, company contracted by AHS responded on 4/19/20. After troubleshooting Fast Response found that our compressor was bad. Also while troubleshooting the tech broke a part that connects to the breaker. Which we found out would require an electrician to come out and repair. The compressor had to be ordered but was not ordered until 4/22/2020. Nothing that has to be ordered is expedited per the Rep so it took until 6/2/2020 for the compressor to come in, but it was not until we called Fast Response that we found out that it was in so that we could schedule for it to be installed.

BEWARE!!!! We have been using American Home Shield for years. Terrible Customer service. Cannot reach this company. AC system broke. Contractor is having us wait 4 days for a service call in 90+degree climate. Interior of our home is now 83 degrees. Our MAIN concern is our dogs health. Left 2 messages for the service contractor...NO return call. We have been trying to contact American Home Shield since 11:00 am...it is now 5:30PM...still unable to reach them. DO NOT SIGN UP WITH THIS COMPANY. We have received similar treatment for years. Just sorry that we tolerated this terrible treatment for so many years.

AC unit went out overnight. After trying a couple of things, nothing worked. 92 degrees today, I set up a work order this morning at 10:19, called back at 12:14 for an update on service call, no update. Saying it takes 24-48hrs. It does not take that long to call someone. I can call someone right now and get them out here but I would be charged. Why get charged if I have my warranty company. So when I called, I was on the call for 50mins before someone picked up. Here it is 4:48pm, still not call for repair, I have a retired military senior that lives in my household along with 4 animals and myself. My thermostat is reading 85 degrees in my home. Needless to say, after the repair from anyone, I will be cancelling. I would not suggest this company to NO ONE. I'll be leaving reviews everywhere for everyone to see.

Worst possible company and customer service. Minimum 1 hour (consistently) waiting to get hold of a customer service representative. Took 40 days to reach a diagnosis on the fridge. The contractor specifically told me that he would recommend replacing it. But when that diagnosis reached them, the diagnosis changed to "we are not able to fix, go to another company".

Had an issue with my A/C unit, service tech came after 3 days of the initial call in very hot weather. Once the diagnosis was given, most of the parts were not covered (only $200 worth) when the minimum was over $2,000. After several years paying a fee I canceled the service and on top of that they have a cancellation fee!! Did I forget to mention that I had to call over 20 TIMES (not a typo) to get them to answer the most basic questions? Fixed the AC situation with another company after 12 days of terrible service with American Home Shield. Save your time and energy (as well as cash)!

My mother and my uncle have AHS and recommended them. Their claims process was outstanding. I made the phone call and AHS took the payment information. The next day, I got a phone call from the plumber. We set up a time for him to come out and was there at that time. Then he followed up and took care of it. I never had to do anything other than to reply to a survey. He was quick, courteous, outstanding, and on point. The process was simple from the time when he first came out, looked at it, knew what the issue was, explained it, and then set up a time around my schedule, which was very busy. He didn't waste a lot of my time, which impressed me. He knew exactly what the issue was and made himself flexible around my schedule when he came back to make the repairs. I appreciated that.

Updated on 06/27/2020: I would like to share my experience with American Home Shield again. At the time of taking contract, I was informed that I can cancel the service anytime without any cost. Now, that I had very bad experience with AHS, I decided to cancel the service and another bummer came from Cancellation department. Alex from Cancellation department mentioned that I have to pay cancellation fees and when I informed her that I was not informed about any cancellation fees, her response was Sales team do not know about cancellation charges. So, seems like this company is running very unprofessionally where Sales team do not know how other department in the company running.

The man from Astro Appliance was exceptionally knowledgeable. I have three refrigerators. One of them was freezing and creating a sheet of ice that would stop the function of the freezer. So, the man came and diagnosed it right away quickly that he needs to first remove the ice. And then after that, he proceeded to clear the passageway that was causing the problem. He solved it within 45 minutes, and everything worked fine. He was very good.

I submitted a claim through AHS's portal when my dryer wasn't drying. The contractor who came was in and out in less than 45 minutes. I was very happy with AHS.

Extreme came out to look at our air conditioning. The technician happened to be in the area and it took less than an hour after submitting the claim for him to come out.

The water heater started leaking in the tank, and the carpet down the hallway got flooded. I called to submit the claim for it and I waited an hour on hold. The rep, nevertheless, was good. While the contractor from JQ Air & Electric was quick to get it installed, it took a while for them to send the request in to American Home Shield and for them to approve it. The approval took a couple of days, and we had no hot water for about five days -- that was something that could have been improved. But, other than that, it was good.

The water was consistently running in our shower and there was no way you could shut it off. It was late Sunday night and I had to wait until the next morning. I just had to eat the cost of a water bill because I didn't wanna pay for an emergency. I got up early and made the call, and they were immediately out there, which was wonderful. I am so pleased with American Home Shield over the company that I had. They were 500% better than the other company I had.

We've been with AHS for 10 years and I like the security of knowing that if we have a major problem, they're there. We had a water heater go a couple of years ago and there was, what I thought, was a pretty large portion of expenses to us, but for the most part, it's worked. But they had to come out and fix our dishwasher a couple of times and they never performed well, and our microwave too. So, we just went to buy new appliances. It has its value but at the same time, it doesn’t necessarily do exactly as they advertise.