American Home Shield Reviews

C Mayes Plumbing & Heating came out very quickly and resolved my issue. The plumber was very professional and informative. The only thing about them is that their mailbox is full. I couldn't leave them a message and they weren't answering the phone. It was like one or two days that I had to wait for them to get back in contact. But I had a really good experience. American Home Shield is worth the monthly fee. It saves money in the long run so I definitely recommend it.

We called for a plumbing issue and the guy that came out was super nice and kind of cut up. He was straightforward and professional. He was an average person having a conversation with me. He did his job. It was an excellent experience. Calling American Home Shield is a lot easier for us. We could do claims online if we ever had a problem, but we like talking to real people. We also like it when somebody speaks English and that's American.

The plumber noticed a leak. It was a pinhole in the pipe for the water heater. To fix it, we needed to shut the water heater off and the water heater shutoff was also defective. He couldn't shut the water off and he didn't have all the equipment. He said he will have to let the company know what needs to be done so he wasn't able to do anything on the night that he came. He wasn't sure when he would be back. Meanwhile, we had to shut the whole house off so that it won't be damaging further into the wall with the drywall getting wet inside the wall. But my daughter lives there and she has two kids and whenever they need water, they had to go back outside the house to turn the main on so they could use the water. Once they were finished, they had to turn it back off.

My cooktop controls were flaky. They beep all the time and change the temperature. Also, the microwave was old. I was so thrilled with the repair people who came. They did a great job. They came back and figured out what needed to be replaced on both of them. Then AHS decided that they were going to fix the cooktop and replace the microwave. The microwave is back ordered which is fine. For the cooktop, they got the replacement parts and came and fixed it. It's great now. On that or a different trip, they figured out what's wrong with my dryer but I haven't heard yet from AHS if they're gonna repair it or replace it.

The bathtub faucet handle broke off and it caused an issue with leaking and the tech that came out was able to fix it. The dude was very fast. It was outstanding.

I put in my first work order with American Home Shield November 3rd 2020 to fix our washing machine. After two visits, the technicians sent out said that the unit could not be repaired and would need to be replaced by American Home Shield. AHS advertises that if a product can't be fixed, they will replace it or provide money to buy a new one of your choice. I have not received any communication from AHS in months. I call every week and someone always tells me they'll have a supervisor contact me. We've been waiting 4 months and haven't heard from them, we still have a broken washing machine and they're still charging my credit card every month for a service they're not providing. This is a scam. I would not recommend American Home Shield as they do not provide the services advertised.

I called AHS. I had an issue with a range. There were three eyes on the stove that were working. One of the eyes wasn't working and something was wrong with the oven on the stove. The technician that went out told me the way this stove had been wired, we needed to put an outlet in so the stove could be plugged in the outlet when they brought the replacement stove. So, I had that done. I was told that the stove was going to be at the warehouse on the 1st or the 2nd of February. I called back this week to check about when the stove was going to be there. When I called back, I got the runaround. I spoke to several different people and one representative in particular, took me to my boiling point, because she was saying that she could not find my account, and then she asked me for my credit card number, which was totally inappropriate because I didn't use a credit card to make this purchase.

The unit wasn’t cutting off and it ran for weeks at a time. We didn’t realize it until we got our electric bill because we don’t hear it run. When the manager from the electric company called us, he told us we needed to get somebody out to look at it because it seemed like it was a problem either with the thermostat or with the unit itself. And it was the unit itself. Shepherd’s Heating & Air was very thorough, prompt and handled the problem in one visit.

Atlantis turned the AC unit on and then it went off. They turned it back on and it went on. It ran for a minute and then it went off. So they couldn't figure out the problem. We knew the unit was working because it came on, but for some reason, it couldn't stay on. So they checked the power, which should be 240 volts to run the unit. But we were only producing 203. So we were losing power somewhere. We have solar on our home and I was wondering if hooking up the solar had something to do with it. The owner of Atlantis called American Home Shield and let them know what was going on. Then American Home Shield called me and told me Jet Electric was going to come out on Sunday, which they did. They were here for 10 minutes and turned the unit on, set it where they told me to set it, and it came up to temperature. It ran just fine. Then it went off after it reached temperature. So they decided to leave.

When I submit service requests, I do it with the automated thing because if I call, I have to be on hold forever. But now, I'm just gonna wait on hold until they answer me. I'd rather do it with a claim rep. because I found out that some things that I needed fixed could have done together on one service fee because it requires the same kind of service, and I didn't know that when I spoke to an American Home Shield rep. They told me in the beginning that when I call to get service, each appliance has a different service fee. But all the claims that I made have been good. Recently, Hotshot Appliance Service came out for my garbage disposal. They were very friendly and kind in explaining why the problem happened and what was wrong with it. I have always recommended American Home Shield.

Class A Service was good. They were professional and they knew what they were doing. They cleaned up after themselves. They were prompt and they did their job. It was easy to submit my claim online but I like to try and do it on the phone. With the verbal request, I can add input. Whereas online, it's kind of hard to supply exactly what we're needing done. But overall, I like American Home Shield's services.

I was having issues with my dishwasher, my microwave and my cooktop. Jack's Appliances was very efficient. They came out on time. They were very communicative and they were able to fix all of my appliances. The customer service at AHS was great as well. Everything was simple with their process.

I really appreciate Mike's Appliance. The particular service tech that came out was very supportive and helpful. This was the second time that the washer had performed. The first time, it was fixed. But it has been about a year and the transmission on the washer went out again and the same thing started happening. So American Home Shield is going to replace the washer. They have handled the claims very well. You might expect that they're going to try to fix the issue before they do a replacement. But if a unit needs replacing, it does happen which I appreciate. I would also use Mike's Appliance again just because of the great technician they sent.

We had plugs that were bad and there was a plug that went bad. The guy fixed that and he found there was something wrong with the box. He was a good electrician. He did an outstanding job. He was very pleasant and professional. However, American Home Shield did not replace a like item on my other issue. I paid almost $380 for my faucet and they just replaced it with a $69 one.

The refrigerator was freezing all of the food. The guy came out four times and it was one problem after another. Then, he said he misdiagnosed, and he didn't know what was wrong. The last time he came out, he said all I had to do was turn off the icemaker and not have it make any ice and the refrigerator will work fine. I asked him why would I not want that on if I live in the high desert, it's hotter than hell, and in the summertime, I need ice. He said I just have to buy myself some ice and he left. I called in American Home Shield and I put a request in for a second opinion. That guy came out and he'd ordered a part for it. He said there was something wrong with the icemaker part of it, or the vent. We'll see when he gets the part in whether or not it gets fixed.

The turns of my switch had shorted out and died. They needed a new condensate pump. The tech came and fixed all the issues. It was seamless. If you're buying a house, American Home Shield coverage is worth negotiating into your contract.

We were having issues with the AC unit turning off and on and we were having an issue with Freon leaking from the system. When we made the call to AHS, they took it immediately and they assigned an agent. The tech came out within a reasonable period of time. The man that they sent was knowledgeable and very fair in his evaluation of what he found. The tech worked on both issues and everything was taken care of. So far, it's working great and living in Florida, that's what we needed. It's the first time we had worked with them, through American Home Shield, and it turned out nice.

I submitted a claim with AHS because the garage door was stuck open and I couldn't get it to close. When you push the button, it would just go click, click, click, and it wouldn't do anything. Smokey's came out and he fixed it. He was good. I liked who we got. I've had issues with other claims, but this claim was good.

I tried to make an appointment online with American Home Shield because my heater was not working. It was not clear on the website how to schedule a heating because it gave you only a limited number of choices, but nothing for heater, only air conditioner. So, that was difficult. I ended up calling American Home Shield on the telephone in order to schedule the appointment. My heater went out right when the atmospheric river was happening here. We had a big rainstorm that took several days with non-stop rain.

Poe’s Plumbing went above and beyond what they needed to. The technician was great. But once we submit a claim to American Home Shield and when we have to have a follow-up for something different, it seems like at that point, there's a little bit of pushback. It's more informational and asking more questions in that regard. There were two separate devices that we had to have three different calls on and on the third call, the item was finally replaced outright. It took a little bit of procedure, which are the parameters on how they set up business.

The contractor came out and looked at the refrigerator. It was a lot of parts that were needed and they said that they were going to put in for the parts. I didn't hear back from anyone for a week. When I called them, the person that answered the phone said they had put in for a replacement 'cause it was too much to fix it. From that point on, I contacted American Home Shield and they told me that it wouldn't be until the end of February before they could get the refrigerator. I didn't want to wait that long and I didn't have to either. They told me how much they were paying for the claim and I chose to get a Lowe's merchandise card. I purchased the refrigerator and I have the receipt here now which I gotta send over to their email address.

I've not always been pleased with the service we've received from American Home Shield. We mostly had plumbing type of issues. Sometimes when the contractor has come out, they seemed kind of distracted and they've had to come back a couple of times in a previous incident where if they had been paying more attention, they probably would have got it with one visit. That was my poor experience with American Home Shield. When their contractor comes out, you're paying $150 for a service call so sometimes, it seems overpriced. But if you have a significant problem, American Home Shield is worthwhile. A neighbor of ours had a whole floor ruined for a water leak and they fixed all of it. In a case like that, American Home Shield is very effective. Overall, we're satisfied with them. Recently, the water heater was not heating the water sufficiently. When the contractor came out, they removed a regulator on the hot water heater and that fixed the problem. We're satisfied with the service we received.

I had another company before I had Barstow & Sons Heating and they won't even deal with American Home Shield. I was very disappointed because I liked the company I've dealt with for years. Barstow has been very kind to me except I get the feeling American Home Shield doesn't give everything they're supposed to. My other company says, "If you want a part, they'll send the cheapest part or won't even send the right part at all." My experience with Barstow, so far, has been good. But the companies can't help what American Home Shield does to them. I found out that American Home Shield makes you pay for the freon. It's close to $100 a pound. I'm still having to go through where I've got to reschedule them to come get the freon which is gonna cost me $400. I'm not being very happy with American Home Shield.

I go online when filing claims and I find it very easy to do it self-service. I like the communication and the reminders when folks are coming. AHS texted. We had one situation with the wine fridge where we needed to order parts and they kept us in the loop the entire time. They got the parts in and scheduled the appointments. The guy that was sent out was terrific. The one that was a bit of a challenge was when we called in our garage door opener. The repairman felt very constrained on what he could do. He said the motor’s out and I needed to get a whole new unit. But that wasn't supported, only the parts. He had to come out three times on that. Whereas, if the repair person says it needs a new one, American Home Shield should just provide a new one. Then he kept trying to upsell me, which I was a little uncomfortable with as well.

When we were having problems with our air conditioner, it took about four weeks to get it fixed because they couldn't find a coil. The air conditioner was 16 years old. But our experience with AHS has been fairly simple and easy. When we have a problem, we call them, and then they get back with us. If we haven't heard from the provider that they have recommended, then we call them ourselves.

My light switch was shorting out in the garage, then it completely broke to the point where I couldn't turn it at all and I couldn't flip it. I called AHS and their claims process was pretty easy. They told me to expect the contractor within 24 to 48 hours at the most and I was very happy with the entire process. The light switch has also been working perfectly since the repair.

Somebody referred and told me about American Home Shield and I signed up with them because I thought it would give me peace of mind. Recently, the heating unit was continuously running and making the house 80 degrees. No matter what I did, it wouldn't cut off. So, I made a claim with AHS and the process was pretty simple. Then, the techs came out and they said assessed it. They were fast and they said that the thermostat within the unit that tells it to shut off was broken. So, they had to go to get the part, then they came about an hour later and fixed it. That was a great experience and I didn’t have any issues. Everything seems to be fine now.

American Home Shield sent out Elite Electric Solutions to fix two ceiling fans. On the first ceiling fan, the light was flickering. And the second one, the motor for the fan was broken, and so it was grinding and struggling to spin the blades. I went to their website and filed the claim on there. It was good and easy to use. They said that the contractor would be reaching out directly. It was the next day I got a phone call from them. The techs were great, professional, came with COVID mask and put covers on their shoes and got the job done, so it was very good. The one with the light, they were able to fix with a new bulb. The one that was with the motor problem, they completely replaced the fan. Overall, having American Home Shield alleviates the stress of keeping up with the house and you feel a level of protection if anything goes wrong in the house and that you're in good hands to get anything fixed.

We discovered that there was a leak in the bathroom in the basement. We reached out to American Home Shield. They were very prompt in their response. They sent someone out to take a look. The plumber identified the problem and changed the pipes without an issue.

My shower was not warm enough and it kept getting cooler so I just assumed that something was wrong with it. I had my friend come over and look at it. He couldn't get the pilot light relit and there was water underneath. I called the home warranty for them to look at it and they were able to quickly identify what needed to be fixed with it, and then also get it replaced. I called it in Friday, and Saturday, they were out there fixing it so that was good. Everything was seamless. It worked exactly like I wanted it to and I was happy with it.

The last claim I had was for my garage. I paid my deductible, but I ended up having to pay an additional $400 to get my garage door fixed, which was kind of bizarre. But I went with the technician's advice and got it fixed and paid the additional $400. He was very professional when I was speaking to him. So far, so good. I'm okay with the service, so far.

I've been with American Home Shield for years and it has been very helpful. I've always relied upon them. But lately, they've fallen apart. I prefer using the phone to submit a claim. I'm probably of an age where I just don't absolutely love doing things online. It's very frustrating sometimes if you can't get through and I don't find submitting the claim online as reliable as the phone. However, this time, I talked to somebody in the Philippines, which I haven't done before. I had the feeling that they didn't know what to do with me because I was having trouble with one of the people I was put on to fix something. Finally, I just dropped it and I went to the store myself and I was getting somebody to put it in. I'm very dissatisfied with American Home Shield. This has been awful and I've had it. When my time is up with them in March, I'm not going to go with them anymore. I would tell people to look for somebody else.

I had a problem with the first company that American Home Shield sent. When I originally called as far as scheduling, it was very rude and unprofessional. They told me, “Well, listen.” First of all, I had to call them. They never called me. They said they got my claim and they would see how they could fit me in. But the times that they gave me was not the times that I will be home.

My stove's broiler went out again. Express Appliance Service came right out within a couple of days. They were nice and seemed to be efficient. They decided it needed three parts, overlay, the computer board, and the element itself. They tried to get it and couldn't get one. They reported it back to the company and I didn't hear anything. I called the company twice. Finally, they said they were looking for it. A day or two later, they sent me a message that they couldn't get the parts either so they would be authorizing a new stove. About a day or so later, they sent me out a list of stuff. We went over it and picked out the one we wanted. It was a little more money, so we paid the difference. Now we're waiting till this coming Monday when they're going to deliver. That took from January about 2nd till now to get it resolved. It was a little long.

I really liked Realty Rekey. He just came in and rekeyed five doors. It was quick. It was like 15 minutes. I asked him to do one key for all of them, and he did. He was really nice. I also used another service with American Home Shield. I had like a toilet issue and I put in an order. That was easy. But then, the next day, I had a heater issue, and I put it in order. Both jobs went to the same person. I just wish it had merged and I didn't have to pay $75 for each one. Even the work guy said, “You guys can call or do something.” It seems like I had two jobs. I had to pay $75 twice for the one person to come down. I think it was just the app didn't allow me to add to my plumbing job. If I had another type of service like a roof service, I wouldn’t merge it with the plumbing service. I could have merged them both but it wasn't obvious from the website. Other than that, I really like them so far. I liked that they have an extended roof protection. I put extra money for that.

American Home Shield is the best money you can spend on, especially if you are single or much older like I am. I'm a real estate paralegal so I see a lot of house closings and sales all the time. A lot of times we have buyers asking about the home warranty process and what it entails. If they ask me, I can always tell them my experience. I've had American Home Shield for three years now and it has always been great. I tell everybody, “If you can get that on your contract, get it. It is well worth you buying.”

Home Shield has a series of companies that they call for service. But I'm having problems with trying to get to the right kind of technician. Last year, I had a problem with my oven and the tech they sent out didn't know what he was doing. They had to send somebody else and it was a very simple, easy problem. However, when I had an issue with my Sears washing machine, the guy that came over was a Sears technician. He was good and did quality repair work. But as soon he finished the washer, the next week, our dryer has gone bad. It was making a loud pitch noise. I called Home Shield and asked for somebody from Sears. They gave me some other company and I've had problems with this other company before. I couldn't even get ahold of them. I'd call and their answering machine was full. We had to call back to Home Shield. They got ahold of them and then got an appointment. They're supposed to come Friday.

It was very easy to put in my service request with American Home Shield. It was very easy to navigate the little app and put that in the website. I did like that especially since this was my first time having warranty and dealing with this. My first experience with North Star was fine. My husband was the one that was here that day and he said they came in, did the repairs and got the boiler working that same day. We were very happy. We had heat for five days or so but now, we have a leak. I don't know if it kind of disrupted the whole system and we still don't have heat. I had to put in a separate request and they're coming but I have to wait another week.

Yes ago, American Home Shield replaced our water heater. They also replaced my washing machine when it went. Recently, we had some plumbing done and right after that, our icemaker didn't work anymore. We called AHS and they replaced it. We are as happy as happy could be. Their service has been fantastic and the price I pay when the techs come is phenomenal.

We were very pleased with the service that we received from AHS and navigating on their website was not a problem at all. We were having a problem with the toilet flushing and it was backing up in the shower. It must have been a pretty big clog and as far as I can understand, it was a clog on the outside somewhere. So, the tech who came out stayed until it was cleared and so far, it’s been okay. We were glad we had AHS because the plumber was here for quite a while and to hire one like him for that, the cost would have been much more than the deductible. So, it was worth it.

When I first had made the order to American Home Shield for service, the tech didn't show up. He said he was gonna call me back and he never did. Then, someone else was sent and he did a good job. I also did a claim when I was having a problem with my stove. I was going through a whole lot with my stove. It was so hard to get in touch with American Home Shield. I was on the phone for so long. Even though that happened, I know the virus was going on at the time I was trying to get them on the phone.

I called for a service order for one leak. The tech from Lindsay Plumbing looked at it and then I called a week or two later for another issue thinking that they were connected to one another. The techs charged me a different fee which was fine. But, he didn't go into the home where the leak originated from. He said he could get to the source of the problem. Everything he did was outside but he still couldn't get to the source.

There were two calls - one for the dishwasher and another for the garbage disposal. The guy was pleasant but they were saying they couldn't fix the garbage disposal and recommended kind of running vinegar through it.

Every time the furnace would kick on, I was smelling gas. American Home Shield's online program let me pick JT Morgan out of three contractors listed. Once I did that, it gave me a notification saying that I should be hearing from someone in the next 24 hours. JT Morgan ended up getting in touch with me and they came that same day. They gave me a call 45 minutes before they got to my location. The tech told me exactly what time he was gonna be there and got there 10 minutes early. He ran into a small problem but he was able to fix it. We used to hear a small popping when the furnace first started kicking on. That had something to do with extra gas up in the system. Since the tech was up at the furnace, we haven't been hearing that popping sound. AHS is great. It costs me a living a month to save my life in the long run.

The garage door wouldn't go up and down. The spring had busted and I called American Home Shield. They sent me a message and said that Smokey's Garage Door would be contacting me to set up an appointment for the repair and they gave me the number if I wanted to call them. The fellow came out as scheduled. He had external springs on the truck and it's the internal spring that I had. So, they had to order to get the right kind of spring. It took them a couple of tries before they got the right part but it wasn’t a problem. They have done a good job. AHS provided good service and I have no complaints.

I've been put on hold for more than a month now for my cash out. AHS sent out four different contractors and I still don't have the problem solved. Everybody that came out from the week of when they first started coming out, all said the same thing. They said the water heater needed to be replaced. So when they went back to American Home Shield, AHS sent out somebody else. Then it just stopped. Then I asked them, they wanted to put a waterless tank. I said no because I wanted the same unit that was in there because I live in a townhouse. I went to another contractor I found and AHS said they were going to cash me out for $1,500. I still haven't received it and haven't heard back from them yet. AHS didn't help me. I exhausted all my contractors.

We were having some issues, the door going up and down and getting stuck. Reliable Garage Doors came out and they were able to fix it. Everything was great. AHS is fine as well.

I would call Home Shield when we have a claim and they would get a service scheduled then give me a call. We had a claim for our washing machine and we had people come out three times. A guy came again and said a new motor was needed and he was gonna order the parts. That's when the communication got messed up. Home Shield would tell me that somebody was coming and I expected a technician to come. They would say 8:00 to 5:00 and by 5 o'clock, nobody was still here. We called and they had notes saying that they weren't even on the books to come out. There was a communication problem. I would call the people at Sears and somebody had something messed up there. They said they didn't have any servicemen in our area. But I knew these service guys from Sears and they are local.

I have a radiant heat system. My house is two floors, and so the upstairs wasn't heating right, and then the studio was getting too hot. American Home Shield sent out some people first and they weren't good. They said that it worked fine. I told them that it looked like the heat was still leaking, and upstairs, especially at night, was not catching up. It's still broken. They didn't want to deal with me as they said it was working fine.

We had water coming out of the dishwasher and on the floor after we used it. It turns out that the issue with it was a faulty latch switch in the door. It was difficult to shut so we didn't get it all the way fully shut and then ran it while the door was open. The contractor figured that out, ordered the part and put the part in when it came. We had to reschedule initially because we were in this house infected with corona. We've used American Home Shield twice so far and both times, it was convenient. They communicated with us quickly about who was coming out and when they were coming out.

The heat wasn't coming on. When I was submitting it, I didn't know if I had a gas or electric heater because it was like a crawlspace or something up there, so I couldn't get to it to see it. But I put it in wrongly, electric. At least everything still worked out. The contractor had to make three visits. The first time, the heat worked, but then the next morning, it was off again. They came back. I had to call them back two more times. The experience was pretty good every time and they came really quickly and fixed it.

I am so happy with All Valley Appliance and Heating. They were so professional and fantastic. They had the part ready and they did the job. We did a zoom call kind of thing. That way, they analyzed the problem then ordered the part so they didn't have to make two trips. I was very surprised. It was really done very well. I'm happy with AHS too. They're very professional and right on top of it. I have told a couple people about them.

The tech was great and he fixed my refrigerator but I didn’t get a resolution from him. He didn't say anything when he left. I was on a quick five-minute work phone call so maybe he didn't know how long it was going to take me. But it was strange that nobody followed up with me so, I had to call them to follow up. I also had to call American Home Shield to see where we were at. It wouldn't have been an issue with the refrigerator but with the dishwasher, I had to ask AHS if they've agreed with whatever company that they couldn't find the part and that I could get a new one. I called twice and the reps were both impressive but I had to reach out. Still, I would recommend AHS especially because I'm getting a new dishwasher.

I had the request for appliances repair. Active Appliance came and then it took a couple of weeks because they said they had to order a part. They fixed both the stove and refrigerator. The stove is working. But the refrigerator was not really corrected, so I had to call back and ask for another visit. The freezer was making ice inside. Somehow on the wall and the bottom shelf, it builds up ice. They came out and said they fixed it. But now that it's about two weeks past, I have noticed it's building up again. So I called American Home Shield and I requested another visit. They sent me automatic email that the contractor was assigned, and most probably, it's the same contractor who came first time, but I haven't received any calls from them.

The drain system didn't want to drain out in the bathroom. The tech came and cleared it out. I've never had a problem with AHS. I trust them. Anytime I’ve called them with a question, they’ve always answered it for me and took care of it.

I put in a claim for a dishwasher that was leaking water. AHS told me it would be a week before a person arrives, which I thought was a little excessive. But everyone's using pandemic as an excuse, so what are you gonna do? So that's how it started. Then the man came out on a Friday and diagnosed the problem. He said, he didn't think the parts were available, but he was going to look into it and get back to me. Monday morning, he called and said that the parts were not available and that I had to get a new dishwasher. He submitted his report to American Home Shield and they would be getting back to me in 24 hours. However, I have not heard from them and that was very disappointing. Now I have to call them and say that my dishwasher has not worked for two weeks and that they aren't calling me to tell me what they're going to do about it.

We had to have a dishwasher replaced. It wasn't able to be repaired. AHS had coordinated for the new dishwasher, had it delivered and then Ace Appliance came out and disconnected the old one, put the new one in and installed it and everything was fine. However, AHS needs to have a few more contractors open. This contractor that came was fine, but he's on the other side of the city. There's none over here. It would be helpful if they could have at least two. We've been with AHS for 12 years and now, it's very much improved. Years ago, it was horrible.

I asked for Big Al's Appliance repair because I had problems with repeated calls to fix the same stuff. I don't want to be paying $100 every time because my next wasn't within the 30-day recall period for the previous call. Big Al's ordered the part needed for the issue at my rental and then sent me a message. Then they sent me a message again that they were going to schedule the service when the part came in. My tenant said everything was fine and it looks like the issue is fixed. But, if the problem with repeated calls happens again, I'm going to cancel my contract.

Tempal was the contractor we had for a recent claim and their guy was really professional. He diagnosed the problem right away and he did a good job. American Home Shield responsive and professional. They provide phenomenal service and they have a very good claim process. A benefit of having the home warranty is getting problems fixed. Everything is going great.

My heater wasn't heating. It was just blowing cold air. I got up at 4:00 AM on my Pacific Time, and I filed a claim online. Immediately, American Home Shield dispatched it. So when that company opened at 8:00, they immediately contacted me. The tech came out that same day and fixed the problem right there. The claim submission process with American Home Shield is simple and easy, but some of their contractors are not really qualified. I had the one contractor out last year on the refrigerator, and he must’ve come out eight times. It was ridiculous. He didn't know what he was doing. They brought out his mentor, and his mentor couldn't figure it out. Then they were replacing every part. It still didn't work.

My previous experiences with AHS have been up and down. I’ve gone through two dishwashers and it took a month for them to get a guy out to it to replace it. But on the electrical issue, they addressed it within about two weeks. Now, I've been waiting for a plumber since November. I needed a new spray nozzle for my kitchen sink and the valve on the upstairs bathroom was leaking. The guy came back about two months later without any of the parts. Then, he went out to some place here in Chicago and picked up the spray nozzle and ordered the valve. He replaced the spray nozzle that day, and then he's never been back. It's already February.

I submitted a claim because half of the house did not have power. Alejo Electric came in and fixed it quickly. They are the best technicians I have ever had. But with American Home Shield, we have a lot of issues. First of all, when I call customer service, it takes almost one and a half hours to talk to a live person. Second, I got a problem with my AC. It turned out that I had to pay out of my pocket almost the same money if I hire the people outside. For the deductible for the water heater, I had to pay out of my pocket almost 600. American Home Shield is not very good about covering. Sometimes American Home Shield is very good when I go online to create the incident, to report it and then they have the technician come.

United Air Temp was nice. They explained everything to me and they were pretty fast. You could tell that they knew what they were doing. The American Home Shield website was definitely easy to use. AHS was courteous and they did a great job. They handled the claim right away and the job was done quickly ‘cause it was freezing here. I also had an air conditioner issue a couple of years ago and had a good experience, too.

The water heater was eroding and it rusted. I was not aware until the technician came to install my heat and he brought it to my attention. Royal Plumbing came and was excellent. The guy took pictures of the pipes and had knowledge of what he was doing. He explained to me what caused the problem. I was very pleased.

It was a challenge finding what the tech needed to do his job and unfortunately, he had to make a couple of trips. With COVID and availability in parts, warehouses and distribution and timelines might have been faster two years ago. Still, it all got resolved and we didn't have any major issues.

Rapid Rooter came and took care of the situation. They were very professional and they did what they needed to do. Everything was great.

My hot water shower wasn't coming on and DrainGo came out. They called me ahead of time and met me at my house because I was at work. They came in and fixed the shower. They had to order the part for my sink and come back and fix that leak because it's an older house. They were very friendly and professional. They explained to me what they were doing so I had no problems with them. American Home Shield had great service, on time, and took my concerns very seriously. The minute I needed someone, they sent somebody out in 24 hours instead of having to wait a week to get something done. They were pretty prompt at getting the service taken care of.

It's easier to call in a claim with American Home Shield. The repair guy who came out for our drywall claim was great. He looked at it, examined the situation, went out to his truck. He came back and did the repair and he was done. My experience has been pretty good and we’re staying with American Home Shield.

When it comes to the claim process, American Home Shield just sends somebody out to look at what we need then they move forward. For a claim we had, a guy came out and looked at our older garage door opener that had gone out. There was a little bit of a wait to get the part. He tried using a part that he pulled out of another house but that didn't work because it wasn't the right size. We had to wait a little bit longer. He ended up putting a used part from a different house and that worked. We were concerned that since it's a used part we were gonna end up having to pay another service fee if it goes out in a year. We were assured that we weren’t because it's a used part.

I submitted a claim with AHS through the automated system on a Saturday. My furnace was making a real loud racket like it was gonna fall apart. I shut the heat down because I was afraid it was gonna burn out. It was great when the tech came out. He answered all my questions. He was very thorough, quick and very efficient. My experience with AHS has been great. The comfort of knowing that I have it there is fantastic.

I have AHS as my go-to home warranty. They're a great company. My recent experience with them was great. The tech was perfect. His customer service skills were great. He solved the problem immediately and was in and out in a minute. My other experiences with AHS have all been good too.

I called American Home Shield for a plumbing claim. The tech who came was pretty smart. American Home Shield is pretty consistent. They’re doing great.

It was easy to file a claim. American Home Shield made it simple. The air conditioning had a bad relay and it wasn't working. The thermostat would say the fan is off but the fan would be running. It would keep pulling in air. It ran about three days before I realized it. The gentleman that came to my house is awesome. He did fix the issue on the spot. He is friendly. Most of all, he's extremely professional. I'd be glad to have him come to my house anytime. I will continue to be a customer and tell people American Home Shield is good. I have other issues that were resolved by them.

Our most recent claim with AHS was for my furnace that went out. The tech could not find the part. I had a new furnace and AHS did not reimburse me for it. I've been with AHS for years and I was disappointed. They didn't do a good job.

AHS's tech looked at my old microwave. He looked it up and found that the manufacturer didn't make the needed parts anymore. He said I needed a new one and talked to American Home Shield. He said AHS authorized a new microwave so I picked one out online and he installed it. I talked. I'm pleased with AHS. When my husband passed away, I bought the policy with them because I don't know anything. I got them so when I have something go wrong, they could either fix or replace it. My experience with them has been perfect.

For both claims, American Home Shield wound up using Express Comfort Heating and Air which is great. We were happy the first time. It took two techs because they had to order a part. But both of them kinda took time to explain exactly what was going on with the issue, the parts that were wrong, what those parts did and what it would take to fix it. The second time around, the guy found a part that was gonna go bad. He said, "I'd probably be back out here in the spring for another service call because this switch is pretty bad. I went ahead and cleaned that up and fixed it up for you." It wasn't part of the initial call and they got it approved to be fixed.

Everything went well. The technician came in, found the issue with no problem and fixed it. He was great.

When the tech from Texas Quality Services fixed one thing, something else was wrong too. Then he did it, and he came back and fixed all the part today. It was all good. It was very fast. Submitting a claim to American Home Shield was okay. I just didn’t know it was $100 for appliances on my copay. I thought it was $45 or $50. Other than that, when I called my claim in, it wasn't too difficult once I got someone on the line.

There was an outlet and a ceiling light issue. The technician was great and solved the issue in one trip.

The repairman was friendly and nice. The element in the oven burned out and he came and replaced it. He had to order the part and then come back.

I had two leaky faucets. One of them was the fixture at the top of the sink and the other was in my kitchen. It was also leaking under the sink. So, there were three separate plumbing problems. The technician had to replace the kitchen faucet. He fixed the first two and then he came back later that week and replaced the kitchen faucet.

We recently had a plumbing issue. Sigmond Plumbing was here for about five minutes and it was clear. They were kind and wonderful people. However, we were a little premature to call them. It backed up to mine after they left, but we got it clear ourselves. I've had many experiences with AHS and every time, it's been great. In fact, I'm going to be calling again pretty soon to get an air conditioner installed. I'm totally satisfied. They really saved me a lot of money and aggravation.

I’ve had American Home Shield for about 17 years and the claims process works fine. There was a loose wire and the defrost board on the unit wasn't working, and J&K Mechanical took care of it.

The dishwasher was throwing water outside. The guy said there might be something stuck inside to the thing and it was fine. For the stove, he changed the knob for it and that's fine now. He was professional and friendly. I'm satisfied.

I've been very happy with AHS. They've been very nice to me. I wish I would have gotten more for my appliances because as things go bad, it's costing me out of pocket to replace them. Recently, East Coast United came out and it was wonderful. The guy worked on my microwave. My side-by-side freezer was frosting over so he looked at it too. He was very thorough and knew what he was doing. AHS replaced my dryer back in 2015 and all I had to do was be here for the guy to look at it and be here for him to bring the new one in. This time, it's been out shopping for them and waiting, and I still don't have an oven. But it's not their fault that COVID happened.

I submitted a claim for my washing machine. A-1 came the next day and then they had to get a piece. They came back the next week and then it was fixed.

Submitting a claim for the repair of our refrigerator was good but it took a couple of days to get somebody out here. When the technicians initially came, they were okay. They had to order a part then come back. They called me less than a week later. We then had to call them back because we didn't have anybody at home at the time. During the waiting period, we were pretty much down a fridge and we were using a backup one. We then purchased a smaller fridge. When the part came, the technicians were able to fix the issue that they initially came out for. They also looked at another smaller issue with the ice machine. We're still having a little trouble with that. That aside, everything has been working.

It was very easy to submit my claim. I just submit it online, click through, and check boxes. The service was easy to get scheduled. The tech was professional and did the job in a timely manner. Everything has run really smoothly. But if you're calling in, there's a long wait time to speak with a representative. Other than that, the customer service is great. I like the different varieties of plans. As far as setting up my account, everything was smooth, quick, and simple. As far as everything that the representative told me from the beginning when I first signed up, I have received that service.

The thermostat was not responding. You could turn it way down or turn it off and it wouldn’t kick off. The next day, it still wouldn’t kick off but it would try to maintain the temperature by blowing warm air for a while and when it got too hot, then it would blow cold air. I never sat down and tried to listen for the heater to kick off but I suspected that it was having a problem. So, once I confirmed it was a problem, I was worried about the electricity bill.

The repair guy was kind and seemed to know what he was doing and he had to order a part that he put on, but he didn't tell me what he did. Our lower-level heat wasn't heating the room and it's still not doing what it should be. Other than that, American Home Shield's service has been fine, prompt, and taken care of the issue right away after I call.

I had a claim to American Home Shield for the breaker and Hopwood did an excellent job. It was a quick response. I had another claim and the contractor came out two years in a row for my air conditioning. They never fixed the problem, and I still have the problem. My air conditioner is leaking and they always tell me to just change the vent. I change my vent every 30 days. But American Home Shield have sent the same company two years in a row and they never fixed it. It's frustrating to have the same problem every year and it never gets fixed. American Home Shield could have more reliable contractors, somebody that's gonna solve the problem like Hopwood did. The Hopwood tech explained what was going on and what the problem was and he fixed it.

My unit was not putting out heat and the contractor came out and took care of it. They adjusted it so that is working very well. I'm very happy.

BRM services came out for my oven. I have an older one and it needed parts replaced. However, they weren't able to find the parts. They had somebody fix it, and then repair the part that I currently have, and then bring that part back and reinstall it. It's been working okay. Recently, my refrigerator and freezer were not working properly. But then, the person that came out wanted a second opinion, so someone else is coming out in a few days.

When I called in the claim for my heater, everything went smooth. There was no long wait on the phone. The tech was knowledgeable. He checked everything with his meter, and showed that everything was up to par. All three wires to the element was where it should be. He also showed me everything about the voltage and where they're supposed to be. American Home Shield has been good to me. It used to be a three-hour wait to get a hold of them, but it was only because everybody was at home. It's a little better now.

B-N-K got cancelled because they said they couldn't come until Tuesday. Then American Home Shield sent out Emergency Plumbing. The guy came out, sat in the utility room, ripped out the insulation. After taking the tube pinch covers off that cover where the pilot window is under the hot water heaters, walked out to my septic tank, and said, “You got a carpet in here and there's CO2 cartridges in there,” which were not.

I'm very upset. I no longer like American Home Shield. Number one, I get the same customer service at the time. Every time I call AHS, it's frustrating because of either lack of training or they put somebody newly hired, don't know the training or need to be trained. Because the last time I had this phone call with this lady it lasted like a hour and a half. It's the same lady every time I call. She even asked me multiple times, "What is your account number or contracting number?" I was like, "Ma'am, I give you that in the beginning, full name, address, verification of my identity." So if you ask me again, just give you that thinking, "Okay. She's in-training because same lady I ask and I call the prior. Different times, different months, it's the same lady."

The recent claim was put in for a refrigerator, ice dispenser and water dispenser but American Home Shield does not cover the ice dispenser.

Everything went fine with my claim for my heating. The tech explained what he found and it made sense that it was why the problem was happening. He was very knowledgeable and I was very pleased with him.

I did an online appointment request and they were able to get the request to Budget in a timely manner. The first time that Budget came out, the guy couldn't get it to do what we were telling him it was doing. It started doing it again and our temperature in the house got down to 65 degrees. So they sent another buddy out. You could see that there were some issues but not justifiable for replacements according to HSA policies, which is utterly ridiculous. Based upon their guidelines for replacements, they can't do anything about it until it actually 100% fails.

I put in a service call with AHS back in October and it was resolved by the technicians coming by about two weeks ago. The issue was the dishwasher lock and the closing button were not functioning. At the same time, the washing machine was somehow tearing holes in articles of clothing when I washed it. Sometimes, our wash would come out fine, and other times, there would be damage to the clothes. AHS sent the parts and they blamed the delay on the COVID-19, but I'm not sure it wasn't the place they contracted out.

All four furnace burners would start up to flame but we started noticing that it would turn off sometimes. After about four hours of running, it would just cut off. We had to go in the basement and hit a reset switch to make it come back on. But it started becoming a problem because if it would go off while we were asleep, it would be really cold in the morning when we wake up. We wanted that taken care of, so it could stop doing that.

The washing machine, the dryer, the on and off switch stopped working. The guy replaced the switch on that. I also had trouble with the front two burners of my gas stove. When we cut it on, the pilot, with the clicking sound, wouldn't cut on. We had to cut it on two or three times. The little ignitor had gone off inside the stove and he did something to that. Then the microwave wouldn’t do what it does sometimes. I heard little popping sounds sometimes, but it never would do it. He couldn’t fix it if it wasn’t doing it. Overall, I was very satisfied.

The water heater didn't heat. Sometimes, it would turn off completely then, we have to wait hours. We Googled things to deal with it and it’d turn back on but it was not something consistent. We submitted a claim with AHS and we told the tech who came out about that. We also told him that the water was brown and he said that the heater was rusted. But there was no way of him looking in there to know it was rusted or not. I also know for a fact that the unit is intact and there's no rust around it. For instance, when I wash my clothes, I wash it with cold water and the reason I know that the water is brown with hot water is because sometimes, I can smell it in the shower. And secondly, when I put a white comforter in my washer, it turned orange from the brown water that was coming out of it.

My AC went out downstairs and submitting the claim was easy. The AC has been working good.

My first claim got denied. The guy that diagnosed the microwave said that a roach walked on the motherboard and that caused it to fry. American Home Shield said it's not covered because of that. I have to try to figure out how to fix my microwave. I asked for the number for the company that came out. I called that company and it is impossible to get in contact with that company.

I've been with AHS for 17 years and I've never have problem with them. They are the best. I recently had a claim for the gas water heater and the tech was very professional. He did follow the COVID protocol. He was able to resolve the problem and also teach me.

I have two issues - one was leaking and the other was I was having a hard time consistently getting hot water distributed through the house. The latter is still an issue so I have to re-engage with AHS. I'm not real happy about my water heater situation. Some claims with AHS have been easier than others. When I think something needs to be replaced, they don't. They're more willing to fix than replace which for certain things and in particular with our water heater, there's a diminishing return. It's 20 years old. It's well beyond life expectancy. They won't address the root issue so we keep putting a Band-Aid on it versus fixing it. It creates more time and energy for me. Now, I gotta call them and get them back out and I don't want to have to fight and advocate for things.

The contractors that American Home Shield hire are great. They've been very upfront and honest with me. The service has been pretty decent so far. But the amount of coverage that I'm getting is underwhelming. I got issues with several things in the house. The sinks were the easy parts. But my toilet in the master bathroom, they actually had to do some deconstruction to fix the flange on there and the same thing with the other bathroom. But American Home Shield would not cover it. It's a lesson. Right now, I have pretty much band-aids especially the one in my master bathroom. The only way to actually fix it is to have the tiles taken out and the whole thing has to be redone. Also, my hot water tank wasn't installed properly but then they let me know that what I want to have them do is not covered. It's upsetting me that they don't cover that stuff.

I put in a claim for a heat pump this 27th and Home Shield sent somebody to look at it. The person who came said the heat pump was not fixable. We would have to completely replace it. Home Shield didn't like that answer so they wanted to look for another opinion. But they didn't find anybody around here that works with them. They called me and asked me to find one by myself because they needed another estimate. I did and they still didn't like it. They are still looking for another opinion. Home Shield called the guy who came and he gave them another estimate. It's the third opinion already. We called Home Shield yesterday and they said they are still looking. Meanwhile, we are here waiting until they decide something. All the rooms are cold. We have little heaters in the rooms but those are not enough.

I had a claim for the garbage disposal, and another one for the water heater. When the tech came, I was on a meeting call, so I just let him in the door and showed him where the stuff was. He did the garbage disposal but we're still waiting for the water heater. He hasn't done that yet. I've tried calling him about four times, and I kept getting no response. When I look at the service request through AHS, it just says wait and that equipment was ordered. Overall, AHS has decent low-quality parts and service, but they've got the job done.

We have two heating systems. I turned the one downstairs off at night 'cause we were upstairs. When I went up to turn on the other system, it was recycling funny or it wasn't going on. There was something wrong with our heating system so we had a technician from Air Plus come over. The issue happened during a cold spell that we had and the temperature was down in the 30s that day. The Air Plus tech explained that if the temperature was extremely cold, sometimes it would take a while for the heater to warm it up. The technician checked everything out. Overall, Air Plus was excellent. We've been with American Home Shield off and on for many years and our experience has been fine.

My experience with AHS was quick and easy. Anytime Lock & Key was good.

My heater kept tripping the fuse. It kept clicking on and off. The guy from Mel’s Preventative Maintenance came out and fixed it within 15 minutes. I had a cracked flame sensor and it was something simple for him to fix. The only complaint that I have about American Home Shield is that I would like to hire them to install something brand new at my house and they would not allow me to do that.

I was having problems with cooling the house. The tech that AHS sent out flushed the AC and it started working again. The service was good, so we were happy. But I'm not happy with AHS. I've been shopping and I'm considering moving from them. Every year, the cost goes up and the service isn't good. You can't talk to someone live. I've been pricing it around and I've been able to find the same $75 co-pay for when someone comes in. I've also been able to find it for $65 a month versus the 80-something that they're charging and I could talk to someone live. They offered me a much lower price than what I'm paying for the same exact coverage and that is upsetting.

There was another company that came for the stove and they said that they couldn't fix it. I called American Home Shield back and requested Abbott's Appliance Parts. They have come here before for my refrigerator and my stovetop, and I love them. They look at the issue and try to figure it out. The company that looked at the stove before Abbot was the same company that came for my dishwasher. I recorded it and showed him. I said, "This is the noise it makes." He said, "No, I have to hear it." I showed him not only the sound but also the actual dishwasher. He said, "Nope, I have to hear it." I said, "It happens in the cycle. We need to stay here for 45 minutes while my dishwasher is going." But he left after five minutes so I paid $100 for nothing. I went in and fixed it myself. I cleaned everything out including the filter. I figured it out and it was something that was stuck in there. He didn't even bother looking at it.

The tech did very well. The icemaker was not working properly and he diagnosed it and fixed it right away.

We had a pressure valve leak in our laundry room and so we put in a claim for that and Crouse Home Services came out and evaluated the situation. It was outdated so they had to get a permit and redo the valve to be up to date. It was about a week before they could come back and they did a great job. We were very pleased that they did that for us.

There was a problem with the heater. There was some electrical components that were causing it to fail to produce heat. I had called American Home Shield up. The people on the phone made it very easy and convenient to do the claim. They were attentive. It was a Thursday, and the temperatures here had dropped down to 29 degrees. When I had mentioned that it was getting cold in the house and I'm over 70, I appreciate them getting somebody as soon as possible. They seemed to be understanding and treated me professionally and courteously.

The water wouldn’t turn off on the shower and the tub. The repair guy figured out that my water pressure was way too high. So, he’s going to come out and put a water pressure regulator on it. If I have one, American Home Shield will cover and if I don’t, then I’ll have to pay for it. But so far, everything that I've had done with American Home Shield has been great. The only problem I have with them is it's so hard to get someone on the phone. It's almost impossible. I went through their phone tree and there was no option to talk to a person. So, I finally pressed for billing and maybe that would give me a person. It did and the person was very helpful and helped me get to where I needed to go. Submitting claims is very simple. On the AHS website, you just tell them what your problem is and if it's not listed like mine, I put “Other.” When the plumber called me, he asked me what was going on and I told him.

My dishwasher wasn't closing right. The little latch on it wasn't working. So whenever the dishwasher would run, it would open and would stop. I submitted my claim over on my American Home Shield account. Within 24 hours, 4A Appliance Repair called me, and they were there and they fixed the dishwasher. Then they did some other little adjustments and it's working fine now. It was easy.

There was a clogged line which was causing a leak in the bathroom. We filed a claim with AHS and it was really easy. Then, the tech came out and he was very professional. He resolved the problem really quickly and easily. All in all, I'd like AHS to lower the price, but my experience with them has been very good and so far, I'm satisfied.

American Home Shield accepted my payment very quickly but the speed to get somebody out here to fix the dishwasher that was not powering up is extremely slow. I did the claim on Thursday and they're not coming until Monday or Tuesday. I did another claim two or three weeks ago for the washing machine. It was not draining and not turning on. I was kind of happy with the company that fixed it but it took us approximately six months to get it fixed and at least four visits, one from another company that I told American Home Shield that I didn't want them to come back out again. They've been here three times and it was still not working. The last time, it kind of worked for just enough time for me to have 30 days elapse so I had to call in for another trouble ticket for the same problem. I had to pay another $75 so that was kind of aggravating.

CNJ Services came out on the 28th of January for the drain. They were wonderful. Before they even said how we could fix it, they went over what was going on, what they discovered, and then how we could come to a resolution. It was easy doing the claim online to American Home Shield. They told me I would be contacted by the contractor within 24 hours, and I was contacted within an hour. I've been extremely satisfied with American Home Shield. I've made three claims, and I have been happy with the outcome on every single one of them. The service is quick. I never have to wait an extended period of time. So, I feel like it's well worth the monthly rate that I pay for the services that we get.

I thought I had a thermostat issue so I called AHS and put in a request. Sunbelt Electric came in, looked at it, and said they couldn't service it. They said they would resubmit it for an HVAC company. So that had to be the air conditioning people, not electrician. Overall, AHS doesn't always choose the best contractors. I live in Phoenix and I had an air conditioning issue in the middle of summer. My air went out and it was 120 degrees. The person they contacted went at five days before they could come out. But there are people here that work 24/7. So they don't contract with the best quality people. They go with the lowest-rated people.

The appliance company that came out said that they would order a part and it would take a few days, and then I called to follow up with the appliance company, and the person I spoke with stated that the parts were unavailable and that they couldn't order them. They were on backorder, and that they had given the request back to Home Shield, and that if Home Shield couldn't find the part, the case would be closed. So then, I followed up. I kept saying, “Should I follow up with Home Shield?” They said, “Well, if you want.” I ended up following up with Home Shield and I explained the situation. They said, “Oh, we actually have the request for the part. We put them on order. They should be here in a few days. You can check back with us in a few days.” I did and the parts came in. A guy came out, repaired it, and it was fine.

The furnace was making noises and it started smelling like something was burning upstairs. Eventually, it completely quit blowing anything out. So I gave American Home Shield a call and we had a guy come out. He looked at it for 20 minutes and after that, he said that it needed a new motor. He went out to his van and found that he actually had a motor that would fit and he put the motor in. This was a pretty simple and easy process for me.

The techs from Custom Climate Professionals looked at things and figured out what was wrong. It turned out that the problem was not the hot water heater. They looked at it and knocked on it, then they figured out that the pressure canister was full of water instead of air. They called the insurance company and got permission to replace it. They were out of here for 40 minutes picking up the part then they came back and fixed it. Everything is wonderful now and I would hire them again.

East Ohio Furnace came out for a humidifier that wasn't working. It's attached to the furnace and they had to replace it. It went well. AHS is something everybody should have. I wish we’d known about it 35 years ago.

We weren't getting any heat in our oven. We called American Home Shield and they sent a company out. Their guy came and did a genius thing. He was a good guy. He tested the oven and found out what the problem was. It was an element. He didn't have the element with him and those are not easy to come by so it took a few days. When the element was in, the guy came and fixed the oven. He did a good job and we're happy with it.

When the tech came out for my dishwasher, he fixed it that day and it's been good since.

My house is 13 years old and that's usually when things go. I just moved here so I wasn't familiar with any service people so American Home Shield was the best answer. They're good. Recently, my faucets were leaking. The plumber fixed them and it was perfect.

The garbage disposal had a leak. I called American Home Shield, they set up an appointment, the guy came and replaced the disposal, and all was great.

Our refrigerator wasn't cooling. It was very easy to submit a claim to American Home Shield. Major Appliance Repair came out, and my father said that the technician was very professional, did his job and was very polite. I've used AHS twice and each time, it's been perfect. I was surprised. I'm happy so far.

I like that when something’s wrong, American Home Shield is right on top of it. I'm very happy with the quickness of when I put a claim in and getting the response from a service provider. I put my claim in for the furnace and within an hour, I got a call from the guy from Allient Heating and Air. The tech readjusted the feedback line for the furnace but it was better for them to just replace the furnace. Everything has been all good. The furnace is running smoothly, quieter, and more efficient. Also, the tech was very professional and very friendly. I would recommend Allient. Also, I’ll get my warranty renewed this year.

One morning, we woke up and the air conditioning was five degrees below what the setting was. The tech said that he wasn’t able to find anything that would be the cause of the problem. He told us to see what happens and told us to submit another claim if it doesn't correct the problem. They’ll come back out and check it again.

I was very pleased with Foxcroft HVAC. The guy was very professional and he kept his mask on. I went downstairs to see what he was doing and he explained to me what was going on and what had to be replaced. He did his job and then he left. I'm totally satisfied. I made a phone call to American Home Shield when I made the claim and it didn't go as smooth as I would like for it to. I requested them not to have a certain contractor come out to my house because I wasn't getting along with them and I don't think they wanted to deal with me from another experience with AHS. So the guy said okay but the next thing I know, he told me they were the ones coming out. I said that I just told him not to have them come out so they elevated it and brought out the guys that came out to fix it. They solved the problem. They put me in it but they took me right back out of it. It was speedy and I didn't have a problem. So, everything worked out fine.

The contractor came out the same day I spoke with them to replace the pulley on my Samsung dryer that stopped spinning. The belt broke. They had to come back out because it was getting too hot after they repaired that part. What happened was there was a wire that was kinda exposed. Once they fixed that, everything was working fine. They were very professional and well-knowledgeable. American Home Shield kept their word. You can expect that the problem will be resolved and that they will be professional. Given the current COVID situation, they'll be very cognizant of that making sure they're taking precaution to keep you safe and keep themselves safe. You can expect that they'll be honest with you about the situation and that it'll get resolved if it's something that can be resolved.

We got our own well and where the line comes in the house, we had a water leak. It drained out our tank and my wife got ahold of American Home Shield. The contractor sent two fellas and they were good guys. They fixed everything right and I have no complaints. Everything's working good. We were happy with AHS. The only real problem we had was when we called to submit the claim. We got somebody who couldn’t understand what a water line break was and we had to tell the person about six times. We would like to have somebody here in the United States to talk to instead of that.

My garage door was broken. Everything went fine with my claim. The issue was a broken spring and the contractor fixed it.

My fridge stopped cooling. The technician came in and found the issue, and he replaced the thermostat. He was out of here in about 30 minutes. I'm delighted. This is the second time that I've used American Home Shield. The first time was with a washer/dryer, and it turned out that it was a fairly simple problem too. The exhaust vent had been plugged up. So, the guys came out and they spent about 30 minutes too. So there were two minor issues and they were both handled well.

I had good experience with my recent claim with American Home Shield. Their service was very simple to use and very efficient. The techs worked very quickly.

I submitted the request through American Home Shield and they gave me the email address and phone number for the plumbing service. I sent Advanced Plumbing a quick email. They got right back to me within a couple hours and told me when to expect them. Then they called me before they came out and told me when they would be here. Everything went great. I'm really happy and completely satisfied with the work they did for me. They were very professional, tidy, and timely. I'd highly recommend American Home Shield.

The dryer wouldn’t shut off. I submitted the claim with American Home Shield online. It was very simple. We were then given an expectation of when to expect to be contacted by the contractor, which was within 48 hours. He contacted us. And then, he talked to us about when he would be able to get out there since he had to order a part. He indicated that Samsungs are known to have a problem with that. He got a computer board, came out, fixed it, and now it’s running just fine. We were very happy with the service that was provided by All In One Appliance Repair. It helped a lot because, without a dryer, we cannot dry clothes. We have recommended American Home Shield to family and friends. We've had a very good experience with them.

We had an issue with the toilet and when the tech came out, we had a very, very good interaction.

My experience for my recent claim was pleasant. Everything worked like it should. The only problem was we live in Milan, Tennessee and the company that was assigned to us was from Ripley, Tennessee which is approximately 60, 70 miles away and is too far. I called the company in Milan that generally handles the stuff here. He said there had been a problem because he was not getting phone calls from American Home Shield. They had inadvertently dropped him off of scheduling for a while. But all it took was a phone call to get it resolved. They were able to secure him back for our local service. I trust that man more than anybody else. We've had American Home Shield for probably 15 years and we've had a good experience with them through the years. We've had other appliances repaired through them other than heating and cooling. We're more than satisfied with them.

My microwave wasn't working and it was replaced. The original guy that came out was great. He did a diagnostics, explained everything to me, and had me order a new one. For the installation, when they removed the old one and put the new one in, they didn't put anything over my cooktop, so it was full of sawdust and debris from where they were drilling holes. Other than that, everything went well.

Submitting a claim to American Home Shield was very easy. Reliable Mechanical Services came out to check on my heating and air that went out. The unit wasn't cutting off so they had to replace a control board. The problem was fixed and everything seems to be working fine. Reliable is great. We've dealt with them quite a few times now and we've had nothing but top-notch service from them every time.

I called American Home Shield to get my garage door fixed. It took them a month and a half before they even called me back. When they called me back, they said they couldn't find anybody in our area so they were gonna farm it out to me. They told me to find a contractor that would fix it and then they would pay for it. So far, I waited a month and a half for an insurance policy that I'm paying a monthly fee for them to do their job, and they're pushing it back on me. That's not right. After two and a half months, I finally got it fixed. I called today to get my freezer fixed. But according to Home Shield, all appliances in my house are covered, except for the freezer. They refused to fix it, so I dropped them. Then when I cancelled the policy, they took $55 from me. They were a good company until two years ago, and then, they went downhill fast.

I have a rental condo out in Bullhead City and it's far away from where I live. I need to have things fixed immediately when they go bad. One time, the heater went out and I filed a claim with Home Shield online. I didn't hear anything back, so I called and talked to a representative that let me know what was going on. They tried to get somebody out, but they didn't have the equipment or were unable to get onto the roof of this place to deal with the heat pump. Home Shield got ahold of another company. When I talked to the company. They gave me the number and I called them and we set up the appointment.

American Home Shield has saved me some time and money. Rather than have to hunt around for a contractor to take care of our problem, it’s a one-stop shop. The app is easy to work with online, or making appointments online. I call them up and the wait times on the phone aren't excessive. I tell them my issue and they know who to call. They’ve taken care of everything and have been responsive. They send somebody out within a couple days, sometimes the very next day. Then the people they send out are good. They know the laws.