American Home Shield Reviews

The contractor was fabulous and his service was excellent. He came out for five different things and did all of them. But when the water pressure gets to a certain level, the dishwasher door comes open sometimes. He checked around with his colleagues who suggested I turn off the circuit breaker and let it reset itself. It’s still doing it though. I need to call him again and try to get him back out here.

I submit claims to American Home Shield online and by calling. Both work well for me. Recently, I had a claim for an AC unit and the tech they sent did a good job. He wore gloves and had a mask on. He was very concerned and did what needed to be done. He had the part needed and he put it in. Everything went smoothly and he repaired things in under an hour. My AC has been working well since then. I was satisfied with him.

AHS did reach out to me and wanted to make matters right after I wrote my review. The communication was not always very timely, but AHS did give us the option to have our own plumber, who we trust, fix our water heater at their expense. The fix was simple and straightforward - the anode rod needed to be replaced, and the water heater needed to be flushed well and properly. We appreciated this very much after the awful experience we had. However, our warranty expires in less than 3 months, and we will not be renewing it. We do not want to use AHS providers any longer than we have to.

I placed a call to fix my pool on June 5th. Today is June 22nd. I have yet to get a contractor. They withdrew the deductible right away without any delay. But have never called me once on this matter. I have called them every day to find out the status. It take 45 minutes to one hour. They have been most irresponsible. I have not seen any more poor service than this. They have never called me with updates. I have been treated like trash. My experience this time with them has been the most unsatisfying. I have a lot more to right but it will fill pages with how they have treated me.

I filed a claim for my AC unit last Tuesday. Someone from Myers Comfort Specialist come out and determined it was our compressor. An appointment was set up for Wednesday between 10am-2pm. The technician came out and "replaced" the compressor, in which I paid $345 out of pocket for. My husband and I noticed that our home was HOT Thursday morning, so we called Myers back. A technician was sent out Saturday morning. She came at 8am. Stated she would be back by 11am in the heat of the day to see what was going on. At 1:30pm she had not returned.

I had a great experience with McCormick Mechanical. They were the contractor American Home Shield sent out for a claim I made. The gentleman who came out was professional and was on time. He knew exactly what he was doing. He was great at communicating everything that he was doing and how he was doing it as well as why he was doing it. He actually gave me some education on the three or four different coolants that are out there currently and what's coming around the corner. He made some recommendations.

I tell a lot of people that they need to get American Home Shield. All you have to do is call them, and they'll take your claim then as soon as you hang up, they send you a memo or an email telling you who they assigned it to. My husband and I really like them because we've had three claims now, and they send someone right away. All we do is pay $75 and that's it. One time, it was very hot here. I did a claim late at night and 5 Star Home Services came as soon as they could, which was the next day right away. They were very nice too.

American Home Shield sent out Tap's Lock & Key. They were great. It took them less than an hour to rekey my four locks. The timeframe was fine and the guy also wore a mask. I was happy with them. It was a positive experience.

We were given three different companies along with Home Shield from our Realtor when we bought our house almost three years ago and their pamphlet was very easy to read. It gave everything that we needed to know compared to the other ones. We didn’t feel there were any kind of hidden fees. We were able to call in with Home Shield and they usually go ahead and get it done pretty quick. One time the air wasn’t cooling in the house and we thought that we were losing Freon. Abilene Comfort & Refrigeration determined that when the homeowner built the house, there was a missing piece. The tech said it looked like trash anyway, so it didn’t surprise him that it could have been thrown away. And then there was some kind of other coil that needed to be fixed. He figured out what it was, got it replaced, and he was fantastic.

I was referred to AHS by my neighbor. I had several small claims with them and they repaired those claims. But they denied my latest claim. It was the first large claim that I had and I didn't know it was that big. The guy from Myers called and told me it was gonna be $2,000 to $6,000. I called AHS and asked would they allow someone else to come out for a second opinion. They said that if the second contractor determined that it was the same issue, then I'd be charged another $100. I got somebody to come in to give me another opinion, which me $89. I called Myers and they told me that AHS denied my claim. When I called AHS several times, they said that somebody was supposed to call me back, but I haven't heard from anybody on why my claim was denied. I'm debating whether I keep them or drop them. I'm not thinking too much of them now when it comes to the larger claims.

AHS's reps are very courteous on the phone. I tell them what the problem is and they usually tell me who they’re gonna try to assign. The contractor would then call me and try to set up an appointment, which I gotta refer to the renter when the contractor would be around. It’s only once in a while that I get a contractor that’s not good. AHS could lower their price or they could add more stuff that they cover. I found out that they don’t cover windows on a house. I keep getting these bills in the mail. AHS would say I owe $88 and I’d call them to say that I paid the full amount. They'd tell me that they got it all straightened out. But this last one, they said that when I paid the full amount, they charged only $400 when I should’ve been charged $500. I just go with whatever they tell me the amount is. I asked them to tell me why they didn't charge me the proper amount. They gotta go to three or four people to try to figure it out.

I had just signed up with Home Shield a month or two prior. My insurance guy talked me into it. Normally, I would not have done that but I recently lost my husband. I thought that I don't need any other problems at the moment and that I better do this to cover myself for a while until things start to calm down in my life and we would go from there. It was a good thing I did because then, the ice maker decided it was gonna go out.

When the technician from Pamela’s Plumbing came and looked at my faucet, he bypassed the electrical battery box, put it in with straight from the faucet and he had the ability to touch it then. So it come on like it was before. But the touch going off was not available. He said that he needed a battery box and some more parts to it. He also told me I needed to call the company who I bought it from and to order a battery box. But the proper procedure would have been for him to take the information here, the model number and the faucet model and go back and order it. Then when the parts come in, they came and put in. But the contractor was very kind and they had no problem with the work. The technician did a good work here but they didn’t know how to follow up with things as far as completing the claim. To me, they're not how American Home Shield do business.

Every time I call American Home Shield, I have to wait on hold for about an hour before I can speak to someone. But everybody's really nice and they are making their best effort to help me and to do what's best for me. They really look forward to helping me and finding a way to help. As a customer, it feels really nice. Recently, I called them because there was a leak on a pipe that was falling in my basement. It was getting water in the area. A guy from H2O Maestro came to fix that and he noticed that the sump pumps were running consistently. The pump was stuck and it was not stopping and the backup pump was also damaged. He tried to fix them and see if he could repair them, but it was not possible so he had to replace them. He didn't have the pump with him so he had to call in and go to their shop and come back. He fixed it in one day.

The electrical panel at our house had a loose connection, and it caused one of the breakers to burn through. It cut off the hot water heater and some of the lights. It was a major problem and it was at night when this happened. I did the claim online and H & C Electric came out the day after. The guy was super professional and he got it knocked out. He took care of everything that day and it was awesome. Overall, American Home Shield has been really responsive. I got it as part of the mortgage process, and I didn't think I’d use it at all. I just thought it came with it, but we've ended up using it twice now. It has been great both times, so I’m happy.

The guy from Specialty Services who came out was really nice. He made my back patio light work, which was the initial request, but there are three switches on this light panel and my side light wasn’t working anymore after he did whatever he did. I had him come back out to fix that and he fixed it. But he was in there doing the wiring and since he had been doing the wiring, my circuit has been breaking. The circuit in my living room and the kitchen would all of a sudden just pop off. He looked at it and he said that might happen but to keep an eye on it. But it just kept on. I’m nervous of a fire of some sort.

The first company AHS paired me with couldn't get out here until about three weeks later. The girl just kinda laughed and said that they were really busy right then. I contacted AHS's rep again. She was really great and understanding. A1 Service was absolutely phenomenal. I didn't get them assigned until around late evening and they came out here the next morning. When I contacted them, the contractor was out here within a couple of hours. The issue was the capacitor. It took 10 minutes to get it off the truck and put it in.

I called Home Shield about a plumbing issue and they sent out a plumber. The plumber came back and said they didn't support my hot water heater. The plumber supposedly had contacted or referred to another organization and they did not contact me so I had to reach out to Home Shield to figure out who that was. They came out, eventually, and they said that they couldn't support that particular hot water heater as well. We spent $75 on a service and I ended up having to call a plumber from the outside and paid separately. I couldn't contact Home Shield. I would stay on the call for 30 minutes just trying to reach somebody. And I'm trying to cancel my service and I'm having a hard time doing that. I can't do it online.

AHS claims process was easy and it was the simplest process I have ever had to do. The contractor came to replace the water heater. I’m thankful that I have AHS because they saved me a bunch of money.

I’m one of those old-schools and like to talk to a person. However, I have difficulty with AHS's wait times. You have to submit claims on the computer. They said that they were aware of it and they were gonna be working on it, but I haven’t seen a change. Other than that, the response time for the contractor to get back is always quick. Our claim all worked out well when the AC was not cooling. We’d have it at 70 and it would be 78 in here. The contractor did a great job. He’s gonna come back to check it in July to see if there are any leaks.

The big advertisement on my computer made us choose American Home Shield and when we an appliance problem, the contractor was out quickly. They got it taken care of and there was no problem. It was very good dealing with them.

The washing machine was rocking terribly during the spin cycle. The contractor had to come out a couple of times because they thought one part was going to resolve it but several parts ended up getting changed. Once they replaced everything they thought they could, it still was having problems. That was when they deemed it irreparable. The technicians were great. They were quick to come out. When parts got ordered, they came quickly. My experience with them was good. Everything that AHS dealt with has been fine. The contractors were very informative and answered all my questions as much as I would be nagging them while they were doing their work. They showed up on time, if not, early for appointments. They communicated well and they were thorough.

Compared to other companies, I like better American Home Shield. It's pretty easy to submit a claim. When I need to talk to someone, with the COVID, I experience difficult waiting times on the phone. But most of the time, I use the website and it's pretty friendly and fast. The contractors they use follow through well also. I just want American Home Shield not to increase their rates every renewal because I've seen other companies with whom every time we renew, the rate goes up. American Home Shield has been able to maintain the same rate, at least for two consecutive years, and I appreciate that because I have pretty significant company addresses insured with American Home Shield.

I called American Home Shield for the stoppage and they contracted me out with Lone Star. They’ve been contracted out with us and every time, they explained what they’re doing. I don’t have issues with any leftover garbage or anything like that. My only grievance with Home Shield is getting through and them getting back to me. But I understand COVID may have been an issue and we’ve been put on hold or wait status.

I have Home Shield this time for at least two years. The response time is horrible. When you call, you have to wait an hour. But overall, their service has been pretty good. The contractors come within 24 hours. When there was a leak from a bathroom to the kitchen, DNB Plumbing told me that there was no water underneath but they couldn’t solve the problem. But their service was good.

I was having some trouble with my fan. I called the 1-800 number of American Home Shield, paid the deductible and they dispatched someone out. The tech replaced the fan. The service provided was really good. They're professional and I didn't have any problems. They were definitely knowledgeable about what was going and fixed it relatively quickly. Everything is working fine and I haven't had any trouble.

I have an open claim with American Home Shield. It's for my dryer. Sears came out and looked at it then ordered another barrel. My unit is supposed to be fixed this Friday and I had an appointment from 8:00 to 12:00. They had mentioned that the barrel should be delivered but it didn’t show up. I didn’t receive a call so I called Sears back on Friday morning to see what the story was. They told me that the appointment had been canceled because the part hadn’t come in. But nobody had relayed that to me. There was no follow-up communication to me about the delay and I had a schedule on my text from Sears for that time. I’m disappointed with that. I had taken off work to be at home waiting for someone to call me or tell me the status. I ended up figuring out the status, which is that the barrel is still on backorder. I’m kinda at a standstill right now. It has not been the best experience.

The guy that came out for our recent claim with AHS was really nice. It turned out it was a pilot error. We didn't have a repair needed. We just didn't have the water connected the way that we needed to. The last service repair was excellent. AHS was timely and they responded quickly. The repair before that, which was also on the washing machine for the spin function, was a cluster. They got back to me right away and came out, but then the contractors said they needed to order a part. Then it was a month, they never contacted us to say, “Hey, this is what's happening,” or “This is when we’ll be back.” I had to keep hounding them about, “When are you coming back?” I don’t know what happened there, but something happened and that was just not the communication that we should’ve had.

American Home Shield was outstanding. I called in my claim and it went very well even though it took about an hour (I waited on the phone for about 50 minutes). When Swift Appliance Repair came out, the guy was very good because he took one of the units’ capacitor out and replaced it. It took him 45 minutes and he fixed the unit. It’s been working ever since.

When I closed on the house, the Realtor ended up having the sellers buy me my first year with Home Shield. I used them a couple of times and had a great turnout with them. A few weeks ago, I called because it seemed like my AC wasn't cooling right. I had my house running at 70. World Class AC came out twice and they checked the main unit temperature and they said it's good. And they checked the Freon and said it's good. They're super nice and polite. But the tech never checked my coils on the AC unit and they were clogged, frozen, and broken. I had another AC company coming out because my unit was still not working. It flooded my house. The last AC guy just found out and now, I have to rip up all my living room floors and replace them. I had to cut walls out because of mold.

The AC was making a very high, squeaking sound and it would work for about 20 minutes then, it would stop working. If I turn it off for a day, the next day it would work again and then stop, so we just turned it off. I submitted the claim online to American Home Shield and it was the easiest thing I’ve ever done. The first time the contractor came and looked at it, they turned it on and everything was fine. They said nothing was wrong with it. I wasn’t here and it takes 20 minutes or even longer so I talked to them and they told me to record what it was doing. It showed that night. I turned the AC back on and it went for a couple of hours and started doing it again. So, I recorded it and sent it to them. They came back within a day and fixed it. Everything was great with AHS.

I called American Home Shield via the phone to submit a claim and went through the recording. The recording said the contractor would be out within the 24 hours and that eventually, they were gonna contact me. The guy from Ace Plumbing was there within the 24 hours. He came out in a reasonable amount of time and was very respectful and professional. I told him what was going on and I showed him exactly what my situation was. He knew automatically what was going on. He was clean too. He brought in his equipment and then took care of my issue in a reasonable amount of time. I was real satisfied with how my situation was taken care of. I had a major clog going on down in my basement so the repair was very necessary.

I have two recent claims with AHS, one for the water heater and one for the air conditioner. The air conditioner is scheduled tomorrow. The water heater technician already came to my house to check the water heater. It was a tankless water heater. The problem is we feel like, sometimes, the water temperature is not stable. He said currently the water heater is not capable of flushing, so they need to install some tool so we can flush it like every year to keep it functional. They didn’t fix that. We just get a quote from them. We haven’t decided whether to go with that solution yet. But the technician was on time. He was not like an expert on the tankless water heater though, so, he called back to his company to ask the other experts.

Our 2nd refrigerator went out on a Wednesday, Saturday a very inexperience technician came out to tell us that it needed Freon but it had to be approved by American Home Shield. Not a problem, Thursday my husband had to call the company to which we were told they were still waiting on approval to see if the refrigerator was covered. My husband called American home shield found out yes it was covered. Fast forward to three weeks later and we’re still waiting for service. When we called out to American home shield we were told we could not get another service Provider out here without having to pay another service fee. Customer service read from a script they don’t resolve issues and when you asked to speak to a supervisor nobody is available. American home shield is the worst warranty in America and I don’t see how they stay in business. They are useless.

I had a plumbing claim with Home Shield and ASAP Plumbing Service came out. The man was very knowledgeable. He had to order the parts and it took about 10 days. I wish it would’ve gotten right away. The issue was not flooding the house or anything like that but I needed to wipe it down constantly and put a little bucket. Then, the tech came back and installed the part. Also, he was wearing a mask and he was keeping his distance. Everything has been working properly.

We went through American Home Shield for a claim and they had someone come out. But they never ordered the part or they never sent it. We kept calling and went through seven weeks without our microwave. AHS then said we would start again and they sent out Busy Bee. It was wonderful and the microwave got taken care of within a week or two. The initial problem was the microwave would make a really loud noise. A part was ordered and the tech replaced it. We love them and the tech was great. They were very quick and efficient.

AHS has been good about taking care of my appliances for me. However, I've been very frustrated because of the long wait time to be able to get ahold of anybody. We have two policies and when I go online to look at my second policy, which is for my vacation home, it won't let me just transfer over to the other one. Plus, some of the people helping me, although they’ve been very kind and courteous, their English has not been so great. The language barrier has been a bit challenging. But the contractors have all been very professional and pretty easy to talk to and deal with.

When I got in my new home, I used the restroom on the first floor. When I flushed it, there was a big leak between the tank and the bowl. The claim submission process with American Home Shield was pretty easy. American Mechanical had somebody come out and look at the toilet. It was very, very old. They said that there was no way that they could repair that, so they put in a new one. I would encourage others to get a warranty especially when they're buying something that hasn't been updated since 1970.

The claims process with Home Shield was easy and the guys from A & S Plumbing were very polite, very informative, and mannerly. I was surprised by the customer service. They’re good at what they do.

I’ve been in my house since April 13th and there's a leak in my plumbing. I made a request and it was very easy other than the fact that American Home Shield has those drop-down menus where they had certain things one had to pick from. Someone could try to put information on it, but since I didn’t know where the leak was coming from (if it was leaking from the wall, the water heater or an appliance), I just tried to put it underneath the thing I thought was the closest. I also don't know how long the leak had been going on because there were three layers of tile and the water was underneath. When I started pulling apart the baseboard to put some tile down, that was when I noticed that it was wet behind my refrigerator. That’s where my water softener and my water heater is.

Before we got hooked up online, submitting a claim to American Home Shield was very difficult. We were on hold for an hour or two to get somebody. The first time I submitted a claim, I found out I got the wrong person. Now, we go online and tell their system what our problem is and that's quicker than before. AHS's contractors have come out pretty quickly for me. There was one day when we got worried because our toilet was plugged. Still, we found what the plug was and that issue got eliminated in a hurry.

When I called AHS for the air conditioner, I got a recording. Everything was set up really quickly and I didn’t even speak to someone. However, you don’t have a choice on who’s coming. The contractor didn’t come out for a few days. When he did come out, somehow he got it going. The air wasn’t blowing. It was coming real lightly and it was warmish, not cool air. When he opened the unit, it needed to be cleaned and it needed a new fan. I said, “While you’re here, why don’t you just clean it?” He then had to come back and put the new fan in.

I normally put in claims with Home Shield online and it's pretty easy. But whenever I do call, it’s usually long hold times. They could decrease their hold times or they could have a setup like some companies where you have the option to not have to sit on hold. They kinda put you in a queue and they call you back when your time comes up. Other than that, I’ve always had the items fixed anytime I’ve put in a claim. They’re pretty dependable in that regard. One time, my refrigerator stopped working and it was handled pretty well. I took two visits for it to get it fixed but I kinda understood that.

I called American Home Shield and it was easy. The wait on the phone was not very long -- the conversation was longer than the wait time. The tech from Liberty Appliance Repair was very professional and helpful. He had to come out twice. Once, he fixed the ice maker and the cooling unit itself. On the second time he had to come out to bring a sensor to make sure that the problem did not reoccur. The timeframe took a little bit longer than we were comfortable with, but that was all during the height of the COVID mess, so we expected that and that was fine. I have not had any problem since they came out.

The guy from Airflo came out and he figured out the problem. He had to order a part and then he came back as soon as the part was in. I was quite impressed because he came on a Friday night for that. I thought that he would not, but he did. I've been under contract with American Home Shield since early May, but I had used them a few years ago with another house I had back in Texas. So, it is the second time I've used them. They have been quick at getting somebody out here. I submitted the claim and the guy called me literally the next day. That was my experience in my previous contract in Texas, too.

I had a home warranty with Home Shield for a whole year and then it lapsed. I called wanting to make sure we have coverage and they said it had expired two or three months prior and that I was sent an email. I renewed it and then about two months after that, I called them about my microwave. They asked if there was anything else that was not working properly and I told them my freezer wasn't freezing. It was working like a refrigerator. They said they would take a look at both items and they addressed them both. That was pretty cool. I was only looking to fix one item and they fixed two.

One of my friends referred me to Home Shield and I haven’t had any complaints. I usually call or submit claims online and the service has been good. Due to COVID, I can understand where the delay can be, but the contractors come.

The light was flickering and so Electrical Service Professionals came out two weeks ago. The tech was good -- I had them before when they did my doorbell and they have always been professional and helpful. However, it is flickering again. So, I’m not sure what is going on. I have also had a claim for my dishwasher, a rekeying service, and the HVAC furnace. I wished, however, that the person who checked the furnace would have ran some test. He just stood and looked at it. As with the guy who did the dishwasher, on the other hand, I wished he would have done a little bit more too.

The claims process is wonderful. It’s very easy to do. I had an AC issue and the guy who came out fixed it within a half hour. However, waiting four days without air conditioning is a bit much. I have COPD and I had to go buy a window air conditioner so I could breathe. Other than that, as a senior citizen, it is wonderful to know that it could be something as big as an air conditioner and I only have to pay the deductible.

A fuse had blown in the breaker box and the contractor did a good job. The claim went well and AHS provided excellent service. They might wanna cover some things outside of the house though like our ceiling fans on our deck. Still, the reps are usually cordial and knowledgeable people. I like that they send us great service people and they’re always timely.

Last year, we had Sevier come out and they were supposed to have done work but it never lasted. I ended up spending $2,800 out of my own pocket on the air conditioner system. It stopped working and I went to AHS to request another service. They sent out another company. The contractor said Sevier never did this and that right. They eventually got it done and we got to the bottom of the problem but there were a few problems. The fix lasted less time than the original fix. The air conditioner kept leaking Freon. The contractor would come, I would pay the $125 for the call out and then I would end up having to pay for Freon, depending on what the market value was at that time.

My dryer started making like a knocking noise and it happened in this awful COVID-19 time. The contractors came out. The guy was very friendly. He wore his mask. Everybody was protected. It took a while to get the part, but everything was being delayed. Then, once they received it, he called. He scheduled it and they replaced the part. It's been working fine ever since. They were very pleasant to work with. I had another claim. My swamp cooler was last summer. AHS was pretty prompt and they were getting things done. If I had a question, they were there to answer it. They did a really good job. I was very happy with both claims.

When my tenant called and said the air was not cooling, Patrick called the next day and said he was on his way. He is always super-fast, super-efficient, and very polite. All in all, American Home Shield is awesome and the contractors have been fantastic. Don't choose anybody else. I've had them for four years and I've had no issues whatsoever with them. I was so impressed. I have one policy on the Beaumont address and one at another address. I'm living in Lake Charles now, and we put it in our home here too. We had a different one here in Lake Charles, and it was nothing but a nightmare and a half.

I've been with American Home Shield for a while and I've had no problems. I submitted a claim with them when one of our AC units was not pumping out cold air. I filed it on a Friday and they were here maybe on Monday or Tuesday. It was easy and pretty quick. Then the guys from A/C Rescue were good.

I like Hers and His Plumbing. Our claim went pretty well and the guy solved the problem. It took him half hour at the most because I had a lot of questions. Also, we didn’t know there were two adjustments and he showed me how to do the adjustment in the water heater because he said he was not allowed to do them. He was very professional, very informative, and he did a good job. I was very pleased and now, the unit performs the way it is supposed to perform. I did the service request over the phone and my interaction with the AHS rep was professional and to the point. It was a pleasant experience.

AHS's cost keeps going up. However, filing claims with them has usually been an easy process and recently, they have been sending people more quickly. The quality of the work done has been good. When the toilet in my master bedroom wasn’t flushing, the technician came out and resolved it. I keep having issues with the toilet and when I asked a technician if I should replace my toilet, he advised not to because even though mine was older, it had fewer problems than some of the newer ones that he’d seen. Sometime last year, I had an electrical issue and I had to call them twice. The first time the technician made repairs, we thought it was fixed, but then less than 30 days later, the same problem occurred. On the second time, they sent two people. I talked to them about what was going on and then they determined that it was a different problem.

I would recommend American Home Shield because it’s really good if something breaks down and you don’t have the money. You just pay one-time fee, which is great. I’ve been a customer for a long time. I call and speak to a customer service rep to submit claims and I haven't had any problems with them. Champs Heating came out and I got my air condition back up and running. But sometimes there’s a slow process when items need to be fixed. The contractors wouldn't have parts and it may be weeks and weeks. One time, my furnace went out in the wintertime and it was so cold. It was almost a month before they could fix it. American Home Shield gave me an opportunity and told me to buy two heaters. I purchased the two heaters and they repaid me my money but it took a long time and I had to contact them several times for that. If they can do things faster, customers will really be satisfied, especially in the wintertime.

I'm old and retired. If something like an icebox went out, I wouldn’t have to spend $1,500 for it because supposedly, if American Home Shield can’t fix it, they’ll replace it. The warranty is $50 a month, which is not terrible. That’s the main reason I got it. I've used AHS for about five times and I've been satisfied every time. All Appliance Parts did a simple fix on the icemaker. The tech took about 10 minutes.

American Home Shield had better service plus more things were covered with them other than some of the other companies that I was looking at. Plus, I wanted to have septic coverage. I went with AHS and one time, I submitted a claim over the phone. The phone system was asking for a description of what my problem was and it gave me five seconds to describe it. I couldn't do that in five seconds so I just hung up the phone. I did it online after that instead. The guy who came from Taylor Mechanical which was sent by AHS was a good serviceman.

I was with American Home Shield once before for a long length of time. I went to another company that I wasn’t very pleased with, and came back. InAir Heating and Air Conditioning came and it was awesome. After the initial issue went on with the AC for some time, they resolved the matter and I was very pleased. I do not have any difficulty with AHS' claims process at all. It's just the one contractor at one point I had a problem with. Their integrity was off. They changed their phone number but AHS resolved that. The young lady that helped me kept all of her promises to me. It took a while, but the ending results was better and beyond.

American Home Shield has been all right, but their claims process is too time-consuming sometimes. We can submit the claim as quickly as we want to. But between the time the claim is accepted and the time someone is assigned to us, there can be quite a delay depending on who you are assigned to. In most cases, it looks like they only have one vendor in an area. So that, if one person says, “Hey, I cannot get there to fix your whatever for three days,” it would be nice if they defaulted to another one. Nevertheless, the contractor Airboss Mechanical did all right. They have been out a number of times -- unfortunately, air conditioners are a big thing in Florida.

When I went to turn the dishwasher on, it wouldn't power on. My husband went down to the breaker to see if it flipped. He turned the breaker off and turned it back on. I then hit the power button and the dishwasher got power to it, but it said to add salt. This dishwasher is not one that you add salt to. I tried to do the manual reset where you hold the on/off and the start for three seconds, and it wouldn't do anything.

Been a customer for seven years. I called on 5.28.2020 to get ceiling fans repaired. A electrician came the next day and could not repaired them. Was told he would purchase new ones and be back in a week. It's 6.20.2020 now. I have made 3 calls now to AHS. Was on hold for 30 to 47 minutes each. Was given a difference answer each time. This is not the first time this has happen. Had to have my heater repaired this winter. Had to make call and call to get repairs completed. Customer care has gotten so bad, it seems like all they care about now is your monthly payment.

Please be careful of this company, the worst service and they service out their repairs to a company that doesn't even look at the item and goes back and says it was the consumers fault so of course the item is not covered. I paid for this contract for 2 years and the first time I use it, it gets denied. I gave this company a second chance but again they disappoint. Please search around. Do not use this company.

I’ve had AHS for a while and I’ve been happy with the service and the price. With my last claim, the tenants were happy and said that the contractor came and fixed the AC.

Filing my claim with AHS was really easy. The people they partner with have always very helpful and on time. When we had a water heater issue, the contractor was able to get it back up and running. AHS does a great job and has always helped us.

I had them before and then I opened up a new service. It has been a few years and they're very good. I have a rental then for the home, there are appliances and I have that peace of mind knowing that I have the warranty. When my oven was not igniting, I called American Home Shield and spoke with a live person. LA Appliance Services came out and fixed the oven. After that, the appliance is doing good. It turns on now. I had mentioned to the tech that it was taking anywhere from 10 to 15 minutes to reach the desired temperature and it seems like a long time to me, but he said that was typical.

I shopped around, and I liked American Home Shield. Now, I have them and everything is good. One time, there was a grinding sound in my system and when the guy from A-American Plumbing came, he took a little metal piece that fell in there out of the top sinks. It was an easy fix. The bottom was also leaking and I've already tightened it.

Appliance Express had to come back for two or three times for my appliance issue. The guy did not have the part -- it was one of those things in life where you just could not carry all the parts. But, it eventually got done. When they came out to repair it once they got the actual piece, it took them three hours in one shot. Then they had to come back in another couple of hours, and came back at the end and wrapped it all up. The guy was very professional, and he knew what he was doing. He was courteous, too. They were very careful about coming in the house, and he cleaned up after he worked. They did a fine job. American Home Shield is fantastic, and I love it because I do not have to worry about any surprises -- they are taken care of. Also, AHS does not argue about it. They fix it and that is it. It is not like they would say that they do not cover that and that is not part of the warranty. So I like it. I will always be a member.

The company that came out for the air conditioner was amazing. They figured out the problem and they solved it. Everything went very good. The tech that came for my plumbing issue changed the disposal and everything went perfectly fine as well. American Home Shield's service is amazing. I love it. I'm not worried to choose who would come because American Home Shield always chooses the best.

I'd like to give a big shoutout to Stacy. She never left my side, any updates she emailed them to me and she even personally called me. After I got with her, everything was done in a couple of weeks and in a very timely manner.

Our recent claim with AHS went really well. The contractor came in the first time, he had to order a new ice maker and then installed it the second time and it works. The repair was very quick. From filing the claim online to them contacting me was shockingly fast. Then when I scheduled him to come out, he ordered the parts and he was back in a day.

Myers Comfort Specialist of Montgomery came out for my AC. They did a great job. I was thrilled to death. They came when they said they were and they were very pleasant. Everything was all fixed and brand-new. American Home Shield has saved me a lot of money and I'm very happy about it. They couldn’t have been nicer, too. They were lovely on the phone. It seemed to be quicker than doing it online. It is easier to explain over the phone. When I moved into a house before, I had the home warranty which I used to do a small claim. It was fine. So, I had a good feeling about them also. I was happy when I bought this house that it was included and then I’ve renewed it.

The dishwasher wasn’t cleaning. Also, Brent, the plumber, did my instant hot water heater and he was excellent. It didn’t work. They had to replace it. He did it in one day. One time Home Shield sent Sears out and it was just the whole pandemic and we were a little delayed, but it all winded up fine. They did a good job. I'm pleased with them. This is the best time to come into people’s homes to fix things. With the whole pandemic thing, everyone is working remotely. I’m very pleased with what was done.

We turned on the air and it would run okay for a while then it would go off. After making a claim, American Home Shield had Nova HVAC out. The tech got it on and it worked for about a week but it went off again. The tech seemed to think that it wasn't the air. He said that the air conditioner itself was in good condition and perhaps it was something to do with the electric. We thought he was gonna tell American Home Shield to send an electrician out but he didn't.

We had fans for releasing heat from the attic that were making unreasonable noise. We called Home Shield to have those checked out and Division 16 came out. The tech was very nice. The fans would only make the noise when it's hot and it was cool in the morning when he first showed up. He said to just let him know if the noise started up. We called back later that same day and told him it had started up again. He got up in there, checked it out, and made some adjustments. The decision was that the fans were probably not functioning correctly and they were replaced.

I had two people out and both of them did pretty good jobs. They were courteous and they came in and fixed the problem. The guy with the bathroom had to change a part and he was in and out like 10 minutes. The other guy had a little trouble how to do it, but he went up on the roof and he got it done, and it's been working ever since. So, I got nothing but good things to say about both of them. I prefer submitting my claims to AHS over the phone and I've had no problems. I'd get somebody and they respond. I usually have somebody within a day depending on if it's during the week or if it's on a weekend. If it's a weekend, it's usually that Monday they come.

The washer was leaking. I went online to AHS, filled out the form, clicked washing machine and paid the 75 bucks. Their website is fine. It does the job. A little bit later, the contractor called me and said when he’d be over. He set his tools on my washing machine and left red streaks on them from his tools. He didn’t put a towel down. But as far as the service went, it was fine.

Having a home warranty is extremely important and I really appreciate everything that American Home Shield has been doing. All the contractors that have been sent out so far have been very professional and do a great job. I haven’t had a problem with any of them. I like who American Home Shield is working with. The guy that came out for our sink was fantastic. He was very professional. He fixed the problem very quickly. This is the fifth person I’ve had come out using American Home Shield, so it’s been really great.

I submitted a claim with AHS because my air conditioner went out. The rep was very nice. The contractor had to come back though. The issue was the capacitor and the motor. But it's working great now. My coverage with AHS has been great as well.

The contractors who came for my AC were wearing masks and gloves. The drain was clogged and they had to use some pressure to get it all cleaned out. For the most part, interactions with the AHS reps have been good. We’ve had fairly quick responses and the situations got remedied. But we had one issue, which I wasn’t pleased with. We called AHS, told them exactly what the issue with the pool heater was, and paid. When the guy came in he said that the pool heater was not under warranty. I called AHS back and they said, “Sorry, we don’t cover those.” They could’ve told me. When I asked for my $75 deposit back, they said they couldn't do that. I got upset with them to the point that I wanted to dump them, but my wife said no. We decided to renew with AHS for peace of mind but I'd tell others to look at other companies.

Our AC wasn’t cooling at all. I didn’t know if the lines were frozen. I called AHS and they told me A-US Air Conditioning will contact me in the morning. They came out exactly when they said they were, and they were awesome. I turned the unit off, so when the technicians came, they can really check it out because then the lines are not frozen. They did a great job. I was low on Freon and they took care of everything. As always, they've all been a great company to me.

I like the price compared to other Home Shield services and they’re pretty timely with getting people out. I do everything online when I file a claim and if I have to call, I get someone on the phone pretty quickly. And they send out some good companies. A guy even had to have my heater replaced and he was wonderful. My latest claim was for a refrigerator and the person that came out the first time told me misleading information. He told me that I had needed some Freon and I would have to go replace my refrigerator.

The first experience was very good. The faucet needed to be fixed and it was fixed very fast. But the second experience is the opposite. I placed the order on May 30th and according to Prime Plumbing Services, they ordered the parts. The parts came some days after but I called on the 17th and the parts had not arrived yet. I called last week and then they scheduled the day to do the fixing. It’s gonna be July 1st.

American Home Shield's pricing is good and their coverage is decent. We went with them to get peace of mind for any things that may happen in the future. Recently, my mother-in-law had a link in her kitchen sink. She filed a claim to AHS and their contractor Intercity Plumbing came out. However, they weren't prepared. The tech didn't have the right faucet to do the job so Intercity had to come back. That was very inconvenient and my mother-in-law had to schedule a time for them to come out again. She needed the job done and she was upset about that. The tech came back a week or so later with the right part. Still, everything is working okay now.

Taylor Mechanical was fantastic. They came out for my air conditioner that was blowing hot air. I phoned American Home Shield for the claim and the technician was there the next day. He was also able to make the repair that same day. The AC has been working okay since then. We have had this home warranty in his house since we closed on it in December, but we have had them in the past on other properties. What I like in having them is the continued peace of mind. Our experience had been easy and fast. AHS solves the problem.

One time, there was water coming out of the bottom of our toilet. It then started almost draining and water was coming up into the bathtub. I submitted a claim to AHS and their contractor A-1 Plumbing cleaned something out. We ended up having to do a recall on the claim and A-1 came out again and did the same thing they did the first time. Since they came out, the toilet has been working well. The techs who came were fabulous. They were very professional and knowledgeable. Everything went great.

American Home Shield sent Georgia Boy Electric. The tech explained when he got here that the part of my garage door that was broken was not the part that was covered under my warranty, which was half expected. I wasn’t sure which part of the garage door opener are covered. And it was actually one of the balance cables that had gotten funky. He came and fixed it. He still finished the service with us to our satisfaction even though it wasn’t covered. We didn’t pay for it through American Home Shield. So I’m thinking about upgrading my plan here to cover a bit more.

The guy from Van Allen Plumbing came out, found the leak in the plumbing immediately and fixed it so nice and quick. All in all, everything works great. I have not had any difficulty with submitting service requests and every one of the contractors are excellent. Whether it's plumbing, air conditioning, or whatever it is, they are very professional and qualified.

My air conditioner was running for about two days, then it wasn’t getting cold. I didn’t even call American Home Shield, I went on their website and set it up. They sent me an email back saying that they had gotten ahold of a service provider and that he would be getting ahold of me in 24 hours. The technician called and set up an appointment time when he would be here. He came out, looked at it and he said that the Freon was low. So, he went back to his truck, got some Freon and charged it up. The air conditioner has been working fine ever since. I purchased this house last year and the seller bought me a year’s coverage from American Home Shield. I renewed it again for another year. The home I bought is 20 years old and it has its original air conditioner, furnace and water heater. So, I was a little leery and I wanted some protection if something like that goes out. So, I’ve told my friends that they should get in touch with AHS also.

I contacted AHS about a preventative maintenance screening. I was sent through an automated prompt system, but I wound up talking to a live person. She handled herself professionally. I was given a four-hour window as to when to expect the contractor. The contractor's service was great. AHS is nice to have. I felt like we needed a warranty for home protection, which was why I got it. It's a good company. They are about their work.

My tenant called about a toilet issue which she said had happened before. When they flush it, the water would come up and go down slowly. The guy across the street had come over and tried to plunge it, and it did go down. But then the toilet kept doing it. Patriot Plumbing came out and snaked it. It was in her son’s bathroom and the guy said maybe a toy went down there.

Had AHS for years and didn’t have complaints in the past but something changed within the last year. They rarely answer the phone, you’re on hold forever without a chance to call back, and they don’t answer messages within a timely manner (like 3 or more days). As I am writing this I have been on hold for nearly an hour. The past 3 contractors they have assigned us have horrific reviews online and when requesting a new one they said that they cannot switch. It seems like they’re trying to cut costs by having no customer service agents available and hiring the cheapest (and worst) technicians. Unfortunately will be looking into switching to a new provider.

I have been on hold for the past hour, the contract info on customer service does not reflect what I have on my screen. The pro account also does not work. I have been sending emails to their department without an answer. I am a realtor and a property manager that has many accounts and for some reason my personal information is mixed with my clients. Someone's Credit card is mixed with one of my properties. It is a mess and try to fix it. Expect a more than one hour hold. You need to add more personnel. This is unsatisfactory.

Horrible service! Would give it NO stars if possible. We had issues with our refrigerator and nothing. Initially reported in early May, American Home Shield has ignored us and we are still waiting for a new refrigerator to be delivered. As I'm writing this review, I've been on hold for status on our delivery for over TWO HOURS!!! It's like they want you to hang up or no further pursue the issue. American Home Shield came to pick up my old fridge and has not delivered new one. I strongly recommend another company for I more likely will be doing same thing and maybe file a police report. There is no communication with their subcontractors plus we were told by American Home Shield that WE are the ones the needed to contact delivery service. Overall unprofessional, unapologetic, and very irresponsible. My husband and I are very disappointed.

I placed a service call on June 4 2020 for my refrigerator not cooling properly. The GE service agent showed up on June 6 2020. The temperature on the fridge was 60 degrees. He checked a few things and said those things looked good. He told me to turn off the fridge for 48hrs and that should solve the problem. If it didn't then call and they will come back and change out some parts that he'll order. I did what he said and the problem remained. I called GE service and they said the parts are back ordered until almost end of the month for me to call AHS and see if they can escalate getting the parts or replace the refrigerator.

American Home Shield happily took my "membership fee" for several years. However, when I had a dryer begin overheating, they said it could not be fixed. They charged $60 for that service call, where the guy spent two minutes looking at it, said AHS would be in touch, and when I followed up, told me it was not worth fixing. And it was my tough luck.

DO NOT believe their commercials. On April 14 2010, I called about my AC being out. A Supervisor offered me a $900 cash out. I requested the “Cash Out” and was told I can only get $720 as the Supervisor CANNOT offer that much. I requested to Speak to that Supervisor and was told that they would call me within 24 Hours. Well it is now 19 June and still no Supervisor has called me. I called every 2 days for a month requesting to speak to that Supervisor and was told “She will call you within 24 Hours“. I wrote everyone’s name down, employee ID numbers, dates and times. GO ELSEWHERE if you like your money and want actual Customer Service by a Company who stands behind their Services.

Home Shield stands behind their promotions. I've had Home Shield over the years in rentals and homes I've purchased. I've used them in the past and they have been responsive, and I've not had any major hassles with them over the years. The technician seemed to know what he was talking about. It ended up that my issue was not with the unit itself. The unit is working great. The vibration is in the wall. But Home Shield would not cover the required work so I had to pay out of my pocket back to Vail to get that done. But I'm satisfied. What counts is it doesn't vibrate anymore. That's what counts. I had a friend that had one of AHS' competitors and he filed a claim and he came up almost $1,000 short on what he needed out of his pocket. So I told him, "You didn't ask, but I told you Home Shield." He knows it all. Everybody ought to have a home warranty at least the first year of homeownership.

American Home Shield is affordable and the responsiveness is very fast. Most of the time, we hear within 24 hours and it hasn't gone past that. They set up an appointment and they usually get us in within about a week and so we know what to expect. We've used them a couple of times to fix some issues with our appliances and it has been very easy and everyone that we've used so far has been very polite and nice. Everything went great with Sears. They were able to fix everything pretty quickly and the guy that came out stayed pretty much to himself, which was great to us. It took them about four weeks to get it completed 'cause they had to order some parts, but that was perfectly fine with us. Overall, I love AHS and I can't rave about them enough. My mom just got a policy from them as well.

Everything was great with the contractor and the air conditioning looks wonderful. 95% of the service with American Home Shield has been fantastic. I'm pleased and I'll probably have it for another five years as long as I'm in the house. There are just some things that are tough and not necessarily explained but it's my fault for not knowing more about the insurance and how the warranty works. The issues that I've had would cost more to do everything that was needed in order for them to put something in rather than hiring someone and just having them put it in. Or I had an electricity problem and they were willing to fix it but it goes inside of the wall. So, I needed to cut open a hole in the wall to fix what was wrong with the switch. They wanted to fix it but the proximate costs are not really what the insurance suggested.

There was a loud noise in my air conditioner and I filed a claim with Home Shield over the phone. Consolidated Mechanical Contractors came out and their service was fine.

The air conditioner would turn on briefly and then stop. The technician was nice, polite and professional. We had no issues and the problem was resolved quickly. We’ve been with American Home Shield for 10 years although we might not have had them for a couple years in the middle. I like that having the coverage with them is convenient and easy. Everything’s great.

About two months ago, there was somebody who came out and looked at my refrigerator. The issue was the fan on the back of the freezer that was hitting the back of the inside the compartment wall. He resolved it and it was taken care of. The contractor was very friendly, professional and knowledgeable. He did an excellent job.

Going online and submitting a claim with Home Shield is very easy. Every time we’ve used them it’s been an effortless process. I had a claim when the blower motor in the main unit in the house went out. A-US Air Conditioning of Texas came out and replaced the blower motor.

One of my gas burners wasn’t turning on and then my refrigerator was leaking water. Also, my washer was not draining water at all. I went online to submit the claim and the website was easy to maneuver. Then it told me that someone would contact me. From when I made the claim to when I got a contact, it was pretty fast. The guy who they sent over was really helpful and really nice. He kinda walked me through everything.

The air conditioner was not cooling and I filed a claim online. The AHS website was easy to use and I was told to expect the tech to come out as soon as possible. The technician was good. But his service charge was half of what American Home Shield charged me and hardly any of it was covered anyway. So if I would've just called him myself, it would've saved me $60. He fixed my problem, but it needed Freon which AHS would only pay $10 or something a pound. It was five pounds and the cost was like $80 a pound. Other than that, everything is okay. I was very satisfied with them.

We have several rental properties and use AHS not only for our own home but for several rental properties as well. We use it about a couple of times a year and most of the time, we're really happy with how everything turns out when we use them.

AHS is a little overpriced, but it's okay. I pay them then they do the work for me. Submitting claims with them is pretty easy. The tech who came out to fix some toilets were on point.

My realtor purchased the first home warranty that I had and it wasn't any good. They kept messing up stuff. So, I called him and told him about it. He said he was gonna go online, look at ratings, and get me a new one. We canceled that warranty and got this one from American Home Shield. So far, my experience with them has been great and I'm very happy. Submitting claims has been very easy and for the recent issue I had, I did it online and had no problems. Then, someone called me and we got everything sent up. Everything went really smoothly and AHS handled my claim perfectly. The contractors had to order parts and I waited a week for them to get those in. Then they came back out and fixed the appliance with the problem. It's working perfectly now. So, my advice to those who are looking into getting a home warranty is to do the research and see the ratings before they purchase one.

Nonus came out and they had to put some refrigerant into the AC unit. And then they came out a second time. Submitting the claim to American Home Shield was very easy. Customer service has always been good. They are straightforward. The contractors are very professional. They come into your house, they do the work, and they don’t make a mess. They clean up behind themselves too. Overall, AHS is a great company to have. They are there when you need them, and it has been working for me. I’m glad that I had the service.

The garbage disposal started leaking water badly. The case cracked. Mr Rooter came out and it took the guy about 10 seconds to verify it. Then, it took him about 30 minutes in his car trying to get the insurance company to okay it. Once they did that, it took him about another 30 minutes to swap it out. He was also there in less than an hour after we called him, so that worked well. We had American Home Shield when we first got the house back in 2010 for about two years. And then we started again about two years ago. What I like about having them is that they can usually find somebody fast, and the most of it is that it costs me 100 bucks.

I like having my stuff covered if I know it’s only going cost me this much to have it fixed. This is my second place I’ve had American Home Shield at, often more on than off for the last three to four years. I had a problem with them at first, so then I left, and then I came back. When my toilet was clogged, I submitted a claim on a Saturday and The Plumbing Company came out on a Monday morning. It was great. They were only here about half an hour and they had it fixed. They were very professional too.

Any time I had to use AHS's contractors, the quality of work has been decent. The last technician who came was professional as far as doing his job. Technicians don't have to talk to you, but I'm a talker and he wasn't too personable. I really don't like that AHS tries to guide you to the online services. I'm old school and sometimes I wanna speak to a person. It takes forever for someone to pick up and I could be on the phone for about 45 minutes.

Recently I did a claim on my outlet. You had to turn on my bathroom light to make the plug-ins work. The tech first called and made sure everything was covered when he did everything. The contractors followed up with me. They made sure they cleaned up their mess. I'm amazed at what AHS was covering. So far, it's perfect and I have a couple more things I have to get done.

We are totally satisfied with American Home Shield and that's why we have renewed our contract. I filed a claim online for an appliance issue and the website was good. The washer was not working properly. There was still water and the dryer was not drying the clothes completely either. It was still damp in the dryer. High End Care came out and the technician fixed the issue. It was beautiful. It was fantastic and so far, the washer and the dryer are good.

I purchased my AHS coverage in 2010, and everybody that I known is saying “10 years is basically the limit on everything. So, get covered so that you don’t have to worry.” I’m also retiring, so I want to make sure that I have access to resources. And so far, so good. My AC was freezing up and it wasn’t putting out any air. And originally, it had overflowed upstairs in the attic so, I cleaned that up myself. And by the time the tech got here, it had thawed out, but I had not been using it. He said that the Freon levels were okay. He said, “Well, try it again tonight and let us know if it’s still not working right.” So, I did that.

I submitted a claim for my dryer one night and then the next morning, they called and told me that I would be hearing from EJ's. When they first came out, they didn't have the part so they had to order it. Then they came back out and fixed it. Everything was fine.

When our attic fan broke, my husband filed the claim online and he said that he was happy with it. A very nice gentleman came and fixed it. When we moved here, our air conditioner broke. Within three days, everything was fixed.

When our air conditioner wasn't working properly last month, I contacted American Home Shield and then we contacted A & R once they gave us them as the provider that was going to come into the home to do the service. I made the appointment with them and then they came over to the house the following day. They were awesome. The guy showed up on time and he was very courteous and polite. He did the job and the next thing we knew was the air started working. He showed me the receipt and told me that if I had any problem within the next 60 days to just give him a call. Also, I should contact American Shield first and let them know that he may have to come back out. Everything has been working fine so far.

We can either call Home Shield or send them a message on the internet, and within 24 hours, someone is supposed to contact you. They do, and then they set up a time to come out. The first thing we had, two weeks into it, our hot water heater totally went out on us. It flooded the dining room floor. So, Home Shield sent someone out to get a new hot water heater. And then. when my dryer stopped working, Suffolk Appliance Parts came out and checked it, and it was the button. It pushes in when you shut the door and it had broken. Suffolk actually checked it all out and did a little extra. They gave me a new filter.

The AC wasn’t working so I thought it was an AC issue. When I called Home Shield, I had to hold for 20 minutes ‘cause they said it was gonna be delayed so I waited for it. But once someone answered the phone, the person was pretty quick. Right after I hung up with whoever was assisting me, the AC company called and we we were able to schedule for the next day. When the AC guy came out, he said that he didn’t do anything because nothing was wrong with our AC and that it had something to do with the electrical. They weren't not gonna charge me but I had to call Home Shield and let them know that the issue was not AC.

The contractors that came out recently did a good job. They kept in touch with me about when they were gonna show up and they arrived on time. The technician was an efficient, nice guy. Every interaction with AHS was online. It's sometimes easier to do it with an actual person, but it went fine.

My lights were flickering constantly and I didn't know if something was wrong with my main fuse box. Even my refrigerator sounded like it was gonna stop and then start again. My microwave was doing the same thing. Everything was kinda going haywire. I told AHS that I was having some issues. Their employees who take the calls have to be the most polite company employees I've ever dealt with. They had set it up for an electrician to come out and take a look. The electrician was very professional and they tried different things. They even gave me a personal number and said to give them a call if the issue still happens. I would call and they'd come right back out. Then, I got ahold of the park manager and he took over with that. It turned out that the issue wasn't anything with my mobile home. The park meter was bad and caused my light to go off and on. I've had AHS for almost seven years and they've been so good to me. I'll never get rid of them.

The convenience with Home Shield is awesome, having to just call one place for whatever the problem is. And they’ve already got the people so we don’t have to take the time to research and pick out who’s the best. It’s so convenient to be able to call and they take care of everything from there. GE has been out a few times and we had a tech who came out for everything. He was incredibly helpful and pretty quick.

American Home Shield sent GE Appliances to check my dishwasher. Three times a month, the dishwasher water would get in the dishwasher and have a smell to it. I did the claim online and the website was fine. Everything has been good since GE has been out.

American Home Shield is the worst possible thing that we ever did. They continue to band-aid the problem. Air conditioner has been out since 6/11/2020, called in today 6/18/2020. The problem was sent to them on 6/15/2020 and the company that had diagnosed the problem had been waiting for an authorization to order THE PARTS. When I ask WHY they had not authorized was told that is in the process... REALLY and how long does that process take 24 - 48 hours...REALLY and 6/15/2020 3 days ago and WHERE are we on that AUTHORIZATION. I will check on that - as of now we have no resolution to our problem and guess what- WE are done.

Updated on 07/01/2020: I feel the obligation to make a follow up on my situation with this company. Now I complete 23 days without AC in Miami, my wife is pregnant with 40 weeks, got sick because of the high temperature and we are expecting our baby for this weekend. It is Wednesday July 1st and I submitted the initial request on June 11th, since this day all I received from AHS is contractor's is failure to execute visits, cancellations without any notifications, waiting 1 or 2 hours to be cared by a service rep who can't even transfer to a manager or someone who can expedite any service visit due to the lack of commitment with even just a diagnosis, I don't even know if the AC may be fixed.

I've had an up and down couple of years with American Home Shield but when things go wrong they go really wrong. Our dishwasher control panel broke 6 weeks ago and we are still without a dishwasher. 6 weeks! I could have whittled one from wood quicker. AHS sent out Hornet Appliances of Houston to repair our dishwasher. They inspected it and told us we needed a new control panel. So far so good. They ordered the part and 2 weeks later arrived to fit it only to discover that it was the wrong part.

Wall unit AC stopped working, wall units are covered under the policy (section F2). The mfg. description of my AC unit states 'built-in AC'. The mfg install instructions read "through the wall AC'. Manufacturer describes it as a wall unit yet AHS stated 'not covered its a window unit'. It's installed through a wall and the mfg calls it a wall unit yet AHS makes there own description. Can't even talk to people that make decisions to dispute, only people that are reading from a script. They are only looking to make money and not cover policyholders. Avoid them at all costs.

I have made several complaints to American Home Shield regarding SWAT Plumbing company that they sent out to my house for a service call. The company did not complete the job correctly and charged $1585 for a misdiagnosis! When I notified American Home Shield the representative told me that was not their responsibility and there was nothing he was going to do about it. In fact, I needed to call the company and dispute it with them. This was very unacceptable! I have canceled my contact with them and I was a customer for almost 10 years. I cannot believe that AHS would still consider using this customer after receiving so many complaints from customers who have been scammed out of their money for poor service. See my complaint regarding the Plumbing company below.

I have filed customer request (Service Request #**) for fixing dishwasher. It's been 33 days. We don't know when dishwasher will be fixed. Customer is not informed on about the progress and website is not updated with latest status. I am calling customer service every 15 days to get the updates.

I have finally received reimbursement for my washing machine. I’m thankful after 4 months this ordeal is finally over. AHS really need to improve on customer service.

Updated on: 13 days ago we filed our second service request for AC repair. First contractor never showed. Second contractor took 4 days before available. A/C turned off by second contractor on 6-14. Contractor says from their side it shows authorization pending while our status has gone to repair authorized and then equipment ordered. We have asked for information to be sent in writing and we have received nothing. We received one phone call last week while driving and was not able to capture all verbal information. Our contractor is not moving forward due to no communication from AHS. We have not been communicated with either. It's very hot in our home (we live in Texas) even with the fans running.

I have several properties covered under AHS. I am able to open the service tickets online but if I need to reach customer service it will take at least 2 hours to talk to someone. You will get disconnected a few times in the call. I was able to talked to a customer service rep after 1 hour and then the rep forwarded my call to another department and I was put on music hold for another 2 hours. I hung up the call after that. I am paying a lot of money monthly and in service requests to this company with 6 properties. They need to hire more people on customer support or take online chat requests to resolve the issues quickly. I had to hire outside contractor to fix my tenant's dishwasher which costed me a lot. What is the point to having warranty if I had to hire someone from outside.

Do not use this company! Took 90 days before I even heard back on whether they would repair or replace my old AC unit. Told me they were not covered expenses! Please stay away from this company as it is not what it used to be!

Updated on 07/12/2020: History/situation: Oven malfunctioned on 21st May 2020. Contractor (KTR) started troubleshooting the following week. (No complaints about KTR). Through the course of several weeks - oven deemed unrepairable. Bought new oven on 20Jun2020. Sent receipts same day to AHSPOR at AHS dot COM to review my invoice. Received confirmation email, per their department expect a 7-10 days to receive check. Called 12July2020 (22 days later), invoice still has not been processed. No check. I will tell you that there are several departments you will have to work with for any claims or issues. Customer service avg wait time is 45 -90 minutes to speak with someone. Call center is not USA so plan accordingly.

This warranty is absolutely horrible. When I first bought my home 3 years ago their service was good. I had an issue with a water leak and they fixed it no problem. I am now experiencing and issue with my ac unit and was told by the technician on a Monday that within 24 hours this company will give the authorization and I will be contacted to schedule a time to fix the coil. It is now 4 days later of suffering from 90 degree weather in North Carolina and American Home Shield still have not authorized my request.

I have had my warranty for 4 years, my AC broke in PHX and it's been 10 days and 12 hour plus long phone calls to AHS and they hang up and lie to you every time! "My system is down", "no a supervisor is not available", "let me put you on hold", etc. They deny your claim over and over, they hang up on you after you have been on hold for an hour. Total criminals! Do not fall for their scam, AVOID AHS at all costs!

I call when I submit claims with AHS and the process is fine. Also, the contractors that have been sent out have been pretty good. This last one, I had to wait a week for an appointment, which you get a lot of wet clothes in a week. The technician was kind of an older gentleman and he didn’t have any customer service skills but he did the job. We’ve been very happy with Home Shield these four times since we’ve had it.

My unit wasn't cooling so I submitted a service request with AHS online. I prefer going on the website because it is much more user friendly. There are long pauses and long waits going through customer service and things don't get done very expeditiously. When you speak to a person directly, they're normally nice. But it doesn't seem like they're properly-trained for the positions that they're in.

The previous owners chose AHS, and I just started to renew with them. It's very easy to schedule a call and check everything online. I like the way they have laid it out on the website like what is eligible out of it, what is covered, what is not covered. That also helps me a little bit. I've used AHS twice, and my experience has been pretty good. The most recent was when we had an issue with the fridge and Mr. Appliance came in. They did a good job.

I figured it was a smart idea to get a home warranty. I ended up with American Home Shield and when we couldn’t get our entire AC unit to turn on, my husband did a claim with then online. There was an immediate follow-up that they would file our claim and send it to a company that would contact us. Shropshire HVAC Repair & Service contacted us later that day which was very quick. The service was wonderful. The tech seemed like a very knowledgeable guy. He worked on something that had to do with fixing some of the wirings that were kinda underneath the house connecting the units together. Everything has been functioning perfectly and we haven’t had a single problem. With the repair, it makes a huge difference when it's hot.

AHS sent out Burleson Services for my AC claim. They did good. They replaced the capacitor. The tech fixed the other things but he was here less than an hour. He checked to make sure the cooling and the coils on it were fine. He did a good job. He was a good guy. But the electrician that AHS sent out here ain't worth a crap. I've sent a request in for a post light outside on by the tree. They came out twice and then they followed up three or four times but they never told me that they could not go outside the house until I spent another $100 and they sent a kid out here. He told me they couldn't fix it because it's not in the area of the home. I was not happy with them. I spent $200 for nothing.

When the dishwasher was not working, the contractor came out and replaced the control board. It worked for a couple of days, and then it went right back to not powering on again. I had the same tech come out twice and then this week, the third tech come out, who was supposed to be a supervisory level tech at Mr. Appliance. Right now, we're waiting on American Home Shield to approve the parts or whatever is going on. Mr. Appliance is great. But the back and forth that has to happen between them and American Home Shield and the approval process is a nightmare. I submit my claims online and the website itself is easy to use. But there's no way to follow up on anything online. If I have to call into American Home Shield, I have yet to be able to do it in under an hour and a half.

My air conditioner wasn't working one time. I filled out a claim submission online on AHS website and using it was very easy. I was told to expect their contractor within 24 hours. The one they sent named Rush Heating & Cooling had to come out twice though. Still, my AC has been working since then.

Appliance Solutions came out for an issue recently and they did pretty well. It used to be hard to get a hold of AHS. But this was one of the better times.

Kyka Tech was fantastic. The tech was amazing. He was very professional, fast, and very clean. He didn’t leave a mess. I would highly recommend him.

My friend told me about Home Shield and the payments. She said she had purchased the home warranty and when her AC went off, the guys went out there and fixed it. So I decided to get it because you never know. What if something ever happens at the house? And I think Home Shield has been a good investment because I have called for a few repairs without knowing that those were gonna get messed up. Home Shield is like the best.