American Home Shield Reviews

It's easy submitting claims with Home Shield. I do it online or over the phone. I had a claim where BB Lewis came out and they were great. They did everything on time.

Everything went well with my recent claim with AHS. The contractors had prompt service, they fixed the problem and answered a lot of my questions. I'm very satisfied with my coverage with AHS as well. It's also been very easy submitting a claim.

The dryer wasn't drying and the knob to turn it on and off wasn't working. It all went smoothly with the claims rep when I called it in. The contractor was great. I can't survive without a dryer so I was very happy getting it fixed. It's always been an easy experience with American Home Shield.

My AC unit completely went out. Fast Response Heating and Cooling came and they were great. I was satisfied with them. I wasn't given a window as to when to expect the contractors out and that was the worst part but I like that when piece of machinery goes out, you just pay the premium and it gets fixed rather than having to go spend 6,000 on a new AC unit.

We were having a problem with the thermostat and the AC, and it was when it was starting to get real hot out. The house before the repair was in the 80s so it was very uncomfortable. I called American Home Shield and made a request for a service. The representative I talked to was very good, professional, friendly, and tried to be as helpful as he could. He indicated it would be within the next week or two that the contractor would come out. Within that week, United Air Temp came out. They quickly identified the problem and resolved it right there. The repair helped it out a lot. Afterwards, the system’s been working very well and we’ve not had a problem so we’re very comfortable. Overall, it’s been a good experience with American Home Shield.

My mom has had American Home Shield for years and she’s always talking about them. I signed up and in general, I'm happy with them. The only thing I’m unhappy about is that it takes me at least 30 minutes to get through being on hold. I’ve had a few calls with the same guy. He usually comes and I’m happy with him. There was a lady that came out and I was unhappy with her because she just tried to tell me what was wrong. She never really looked at the appliance, didn’t try to mess with it, and the solutions she was giving me were kinda dumb. I asked her not to come back.

I had a leaking garbage disposal and Pleasant Valley Plumbing came out. I called American Home Shield and they contacted the contractor. They said they would come out within a week. The guy who was sent was very pleasant and he knew what he was doing. There have been no leaks since the repair was made. It's the second time I've had him here for a problem, and both times I did not have a problem. I don't use the garbage disposal all the time, but knowing the fact that was fixed and I wasn't having a leak, it was good. AHS, overall, has been excellent. I got it when I bought my first property, where there was already a plan in process and it was transferred to me. I've continued it since.

To file a claim with AHS, I just go online and pick what product is broken and what brand it is. Then I usually get a text on my phone that says, “Your claim has been assigned to a company. Here's their phone number. They will be calling you soon.” The contractor usually calls really quickly. Sometimes, it takes longer to get an appointment, depending on what it is, but nothing has been outrageous.

1st Choice Appliance fixed one of the appliances. What they did with the other one was they referred it back to American Home Shield as a replacement. They did what they needed to do. We didn't have any problems with them.

Submitting a claim to American Home Shield has been pretty easy. For my last one, their contractor Clovis Heating and Cooling did a great job on my AC issue.

We were having some issue with the central air. The house wasn't cooling and coordinating with the thermostat, so we had to have somebody come out to take a look at it. I submitted a request online with AHS for service and then United Air Temp followed up. When the tech, John, came out they had to regas the unit. John was very knowledgeable and was able to assess what the situation was and what needed to be done right away. Within 20 minutes or less of him being here, he had the house cooling already. I was very happy with the service provided. After he came out, it was more comfortable to be inside, so it made a big difference to everybody.

ABNation came out for a pool repair and they replaced my pool pump. They did it on the same day and they fixed it within a few hours. Now, the pool pump is working fine. American Home Shield has been good. I've been with them for 10 years and what makes me renewing is that I don't worry about finding a service person. They fixed my pool pump a few times, as well as my AC unit and my garage door opener. I’m happy with it.

We were buying a home and didn't know anything about the warranty so we thought we would do it. AHS said that they would cover the rekey so that was what we did. I called them and asked for somebody to come out and rekey the house ‘cause we just moved in and wanted to change all the locks. Reality Rekey came out. They did a good job and they were fast.

We had a water heater issue and we had no hot water. The first company Home Shield referred said they were gonna try to diagnose it over the phone. And then they didn’t keep that appointment. They never called. I wish Home Shield would take them off their list. Once I called and complained, I got a call from them but Home Shield has sent another company out who took care of it immediately. They did a really nice job and the water heater has been fine. I also have a claim for the microwave and the dryer. Home Shield has sent an appliance guy out on those two and I'm waiting for feedback. Having Home Shield is a little comfort that we got someone to help us.

The technician from Sears just looked to our appliance issue and he knew about it and he ordered a part. It was good. They were able to get everything fixed in one day. The only thing that was a problem was when I did the solar one. It took them a while and they didn’t get back to me to see if I really need to repair it. I already took matters into my own hand and figured it out myself.

I was in the middle of moving when the air conditioner was dying, which was not a very good thing. I had to have it fixed before I sold my house. It would turn on but it stopped blowing cold air. It seemed to be okay, so I canceled the call to American Home Shield but then after a couple of days, I noticed it was still happening. I reinstated the call, and the guy from AMP Mechanical came out and said that a motor was going bad. It hasn’t completely gone to pot but he replaced it. I was done in one day.

My claim went very well. AirMack did a good job. I've used them before and they were on time and let me know exactly what was going on and got the problem fixed. The capacitor was out and the Freon was low. I paid for the Freon. I'm very satisfied with them. Home Shield paid $10, but I know that stuff's expensive so I wasn't upset about that at all.

City First Electric came out when the plug-ins in the house weren’t working. I submitted the claim to American Home Shield on the app online, which was easy to do. The contractor came out a lot faster than I thought it was going to. The plug-ins still work since the repair was made. The job got done and so I’ll give them a solid 8. Everything went fine.

The AC was running all day long and it wasn’t staying cool all the time. I placed my claim for it and I. got a call the next day. The tech from Jungle Cat thought it was freon, but it only worked for less than seven days. Then the tech came back and said that the compressor was bad and it took another four days to get that order in. Other than that, Jungle Cat was good. They communicated via text, through an app, or called us if they had a delay or had issues finding the house and they seemed to always be very polite and clean and on time. American Home Shield needs to make sure they do their research and understand exactly what their policy is. But they were good and they took care of us. I would recommend them.

I got American Home Shield in two of my homes, and they do well with the claims process. I have had a couple of problems, but we worked on them. Their contractors have been professional. Owen Plumbing and Drain was good, and they had to pull out the garbage disposal. They replaced it. After AHS has its clients for so many years, they should, however, give them a discount too.

Our air conditioning was not working. It was not cooling out the house, and so I filed a claim with American Home Shield. They assigned it that night to Austin who later on called me the next day. They were on time, friendly and professional. The issue was a compressor that was out that blows the cold air, so he replaced it. Everything is working fine now. I have had American Home Shield for three years and three months now and I continue my coverage with them because everything was good. There was, however, only one occurrence where the service was not covered. Also, when my AC goes out, we have to get a hotel room. That should be included in the coverage because we are temporarily displaced. We cannot live in our house when it is 106 outside and 90 degrees inside even with fans.

Lake Area Appliance Services came out for our fridge. The tech was nice and very professional, and he stood by all the Corona rules.The claims process of American Home Shield is simple, and their contractors have all been nice too. They saved us a bunch of money.

The air conditioner was not working properly and I submitted a claim with AHS and they called me back. R&K Heating and Cooling did a good job. They found what was wrong, ordered the part and then they came back and repaired it. Everything has been very good since the repair. It improved our comfort. American Home Shield gives peace of mind when buying a house. Everything works. And they arrived on time.

We heard that American Home Shield is better at paying the contractors than some of the other guys, so we got them. Recently, we did a claim online and it was easy. Scott Heating & Air came and my wife said they were really pleasant and were able to fix the problem right off the bat. Overall, I’m happy.

Previously, I had a microwave claim that I submitted to AHS which did not turn out so great. More recently, my air conditioner wouldn't turn on so I turned in a claim online to Home Shield. They ought to have a place where they can communicate with their customers. Their site says they have a chat but then they don't have one. The only way I can do that is over the phone where their reps say "Go online". The only thing that I can do online is file a claim. Plus when I call in, I sit for 45 minutes with music in my ear waiting and waiting. Other than that, their site is fine. Their contractor Veteran Heating & Air Conditioning contacted me and we set up an appointment for their tech to come out. He was very good. He came right out, and he fixed it right away. The AC has been good since then though I may now have some water leaking out of the unit.

We never write reviews however RUN! DO NOT SIGN UP WITH THIS COMPANY! We have been with them for less than a month and they sent us the wrong contract, we chose "Pick your own plan". They sent our contract with everything. Items we don't even own! I called them to get it corrected. After being on hold for 2 hrs they said they would call me back, they never called back. Called the next day. After being on hold for 1 1/2 hrs they said they would need to call me the next day. No one called back. They sent me a "past due email" saying we owe them $120 for making changes! I called today to cancel after being on hold for over 2 hrs. I was a little hot but not rude. She hung up on me. So 5 1/2 hrs on the phone and still no resolution! Terrible company, RUN!!!!

AHS did reach out to me and replaced my broken microwave therefore I am thankful. However it took them ages and I was able to reach out to them by writing on social media therefore my overall experience is not positive. I spent ton of time to get a respond therefore my rating is 3.

I’ve been with Coldwell Banker for a while and heard a lot of people use American Home Shield. Everyone has had a positive feedback from it, and I thought it was time that I jump onboard. Ironically, 3 months later, my refrigerator went. The freezer side of the refrigerator and almost the refrigerator side was not cooling. I went back on the email and found the number to call to put in a request. I called and somebody said that they would confirm then I received a text message from the service person. I was happy that it seemed as if he located the problem right away and fixed it. Thank God, everything is working fine right now. It was pretty quick. He wasn’t here for hours trying to diagnose anything. I was very satisfied with my experience with American Home Shield. It all worked out. I thought it was gonna be a tougher process and it wasn’t.

This is an overview of my ongoing issue with trying to have my air conditioning fixed: March 21st - Service requested for air not getting cold. April 9th - Service completed (paid $1,000 out of pocket for coolant). May 27th - Service request made for air not getting cold again (48 days later). I was told because it has been over 30 days that I would have to pay another service fee ($107.00). May 30th - Technician arrived and determined there was no coolant present and it all had leaked out. He stated that he would return in a few days with tools to determine where the leak is originating. June 9th - I called the contractor (Comfort Experts) to inquire when someone would return to check the leakage.

Sometimes, I wish that the service would be faster. Sometimes, when you make the claim, the contractors may not get it until 24 hours after. Then the contractor may not schedule a repair for another 24 hours. And if you have a weekend in there, it can be difficult, particularly in hot Houston with no AC. However, AHS's website is simple and easy to use. The interaction and service provided by the contracting team were fantastic. It was some of the best I’ve seen. My upstairs AC unit fan was not operating, but everything has been performing flawlessly since they came.

I needed some kind of back up. I'm a single person and I don't have anybody. I can fix some things but I can't fix everything. So, it's always good to have the insurance of having somebody to come behind you and do what needs to be done without me making it worse. The tech was polite and professional. He was good and my claim ended up not even being an issue with my dryer. The issue was with my circuit breaker and he finally told me, "Well, you need somebody to come and replace one of the circuit breakers." So far, everything is great.

So far, I haven’t had an issue with American Home Shield. Submitting a claim for the toilet was simple. The contractor came out after 4 days and fixed it. They were good.

Our AC stopped cooling and we realized that the fan motor on the outside unit went out. So I called American Home Shield at about 3:00 pm, and they had Sevier Climate Control here the next day. The contractor was very professional. He was to the point and he got the job done. He didn’t have a fan motor in stock that day, but they had one here the next morning. The AC has been good since the repair. AHS is very easy to deal with. No headache involved at all.

The AC unit wasn’t cooling the house. Niebuhr found a leak in it and they worked through the system and put in a new unit for us. Everything took a week and a half. It was really easy submitting claims to American Home Shield. I tried to do it online and I didn’t have my password so I just called and the guy said, “All right. Yup. We'll set you up. We'll set the claim.” I got an email saying Niebuhr was coming on a certain date, and then they reached out to me to confirm. It went way simpler than I thought it was gonna be.

We used American Home Shield for the toilet and the man who came out was really nice. He used the snake thing and even told me how to use the stuff to put in there to get the marks out when you use the snake because I had a little bitty one. But four days later, the problem was there again. We thought maybe it was toilet paper. He told my husband not to use too much toilet tissue but he’s blind, so he doesn’t know how much he’s getting.

I call American Home Shield when I have a claim. One time, water was leaking from the upstairs bathroom down to the ceiling downstairs. When I got the rep on the phone, I told her this was the same thing that had happened about a year ago and I asked if she was sure she was sending me somebody. She said they would send me somebody and the guy from Anywhere Plumbing Repair came. When he said he had fixed it, I asked if he was sure. I told him that if not, I was gonna call him back but that I was hoping I wouldn't have to call him back after my 30 days was up and I would have to pay. He said no, that he had taken care of it. He also explained some things to me. He showed me what he thought it was. So I was satisfied. I'll just hope that it’ll hold up and that he fixed what he said was fixed. So far, it hasn't dripped yet. The guy who did the work was also polite and extra nice. If I ever have another plumbing problem, I would want Home Shield to send them.

I got the insurance soon after I bought this house because it is a 20-year-old house. I thought it might be good because there are some original appliances in here. I used them a couple weeks ago when we had 110 temperature. My AC had stopped and I called. I figured it would be quicker on the phone but I couldn't get them on. Then I went online and did it, and I got a response almost immediately. They sent me an email and gave me a number to call if I needed somebody sooner. I called and asked if they could get here later that afternoon. But about an hour later, the air conditioning just came back on.

There was a time when my AC wasn't cooling the house. I submitted a claim to American Home Shield and their contractor Advanced Heating came out multiple times. The first time they did, they thought the issue was one thing and said they would have to come back again. Another tech came out and he said the issue was a different thing. They had to order parts and came out again to replace the second issue that they mentioned. Plus, they also filled my AC with coolant. Within a week, the AC wasn't keeping our house cool again. The contractor sent someone out again and he found a leak along the line between the inside and outside unit. He repaired that line and everything seems to be working okay now.

A Wisdom Electric Co. was super great. We had an outlet that didn’t work, and the tech opened it up and fixed it. We had two other claims with American Home Shield as well. One was fixed and the other one didn’t work, and I just gave up on it. Apart from that, it's super easy to submit claims and I’m thinking about renewing. Their yearly rate is reasonable and their service is good. That combination makes them a really good company. They’re awesome. Although I didn’t get to meet one contractor, everybody else sent out was great, professional, efficient, and the job was done quickly.

One of the things that drew me back to American Home Shield is the fact that they include maintenance on the air conditioning unit in the spring and in the fall. I wanted to get the maintenance done on the unit and I also smelled an eggy smell. A tech from AG Services came out and looked at everything.

The unit was vibrating and A1 Mitchell's Heating & Cooling replaced a part in it. Everything was fine. I, however, have my own opinions about warranty, but sometimes, it doesn't feel worth it. But, it is what it is.

American Home Shield has been great. I called them and the first person that they assigned me wasn't able to get out in time, so I called them right back. They set me up with someone else that came out the next day. I've had them now for two years and I've been very pleased with the service. Three days after my renewal with AHS, I had a pipe go in my bathroom and then my dryer decided to stop working. But it was great. I haven't had a single issue with anything that I've had to have done.

When a plumbing company came out from my other home warranty, I was discussing with them who they normally use for contractors and the guy told me to call the office to talk to the main lady. I called their office and talked with the main lady there and she told me they work mainly with American Home Shield and then she told me to call around a couple of other places but she knows a lot of them are American Home Shield. I called other businesses as well and it seemed like everybody around here works with American Home Shield and had nothing but good things to say about it, so I switched in a heartbeat. I love that I have American Home Shield.

I had the bottom half of my DE filter cracked, which was leaking water on my pool. I got ahold of J V Pools through American Home Shield and the tech came out within a week. He had to get the bottom half part. It looked like a rebuilt and not a new one. He installed it and it's working fine. I've had other claims. It's easy getting somebody out here. I didn't agree with the water heater decision AHS had. They said it was due to no maintenance, but I understand that. Also, they should have a selection of contractors you can choose from instead of just being assigned one. Other than that, they've been very prompt and fixed what I've asked them to.

At the beginning, there was confusion. But finally, the work was done. However, they brought a unit that was put in and I started having problem with it yesterday. I'm afraid for my ceiling now because I have water leaking through my air vent. I called American Home Shield yesterday, but it took a while because they had their website down. So I had to wait up to three to four hours before I could talk to someone on the phone. When I finally talked to someone, I got help. Overall, I am satisfied with the work by American Home Shield, except when you call as it takes a while.

My very first service call with AHS went well. It was for an air conditioner and the contractor that they selected came in less than an hour and a half. It took the second contractor about four days to come out and we were uncomfortable. We’ve been having 90-degree weather and now, the air conditioner went again. We've had to wait 12 days. I have called AHS numerous times to see if they would give us a different contractor. I have not been able to reach anyone on the phone. I’ve waited on the phone for 30 minutes on hold. I have also gone to their Facebook page twice and written a comment telling them about our situation and that we are seniors. Meanwhile, we keep getting emails from them asking us to renew our contract.

Certified Comfort Heating did a good job. They were here in February and they thought that maybe the panel was going bad, but they repaired it. And then it did go out again in early June. They came and fixed it again, but they said, “Well, we need to order a new panel.” They gave me a call two or three weeks later and said the part was in, and they came and replaced the part. And so, the air conditioner has been working fine. I've also had my air conditioner and furnace serviced by American Home Shield. We had a thermostat replaced earlier. Overall, I’m getting fine service so far.

I had an issue with my dryer as it was not heating even though it was running. American Home Shield assigned my claim to D & J Appliances and a gentleman called. He was very prompt in coming and letting me know he was on his way. When he came, he knew what the issue was right away. He turned my dryer upside down and, evidently, it was the heating element that had totally burned out. He had the part in his truck so I was very pleased. He went out to his truck, came back and installed the part then told me, "You're in business, ma'am." He was very nice and professional. He promptly fixed my dryer. I thanked him and he was off.

My AC claim with AHS went well. The contractor came out the next day and fixed the problem right away. It didn't take any time. AHS does well. They normally come out and just fix whatever needs fixing. They've also helped with my plumbing issues.

I called American Home Shield when my AC unit was not working and I spoke with a live person. They were good, knowledgeable, and professional. They sent someone out for the repair and my unit has been fine since then. It was a good experience.

You never know when a thing is going to happen, and so I thought that it would be a great opportunity to purchase the warranty. American Home Shield’s claims process is wonderful. High Priority repaired a leak that I had. They came out in about three days after submitting the claim. I have already told my sister about it, and she is supposed to get her warranty too.

I had American Home Shield for two years and I canceled because I was not happy with their service. They kept giving me offers to come back, so I came back. I'm going on my third year now and I'm not really happy. The vendors that they have are not reliable. They'll come and supposedly fix your equipment and you have to call them back because it's not fixed correctly.

The air conditioning wasn’t working properly, and AHS had someone put freon in. And recently we have a leak in my shower and AHS sent a plumber to look at the leak. He couldn’t find anything at the moment, so we have an open hole in my kitchen because we need to use the shower to see where the leak is coming from. I like that I can get someone to come in. And so far both of the companies that have come in have been good companies. I like that about AHS. But what I don’t like is that I would call up and have to wait on hold for hours.

I had a plumbing issue and I went online, signed in, and requested a service from Home Shield. It was easy. The only thing is that it doesn’t give the option to pick a contractor anymore. I used to like that because what I would do is look at the list, then go to Yelp and Google and stuff like that, and see their reviews. But I’ve been lucky the last two times that I had to do it. The tech from The Lindsay Company who came out for the plumbing claim explained what he needed to do and then he put it together. He made sure everything was fine and it looked good. I automatically went with American Home Shield because I know them and also from other friends having it. I was gonna check around to see what other things were out there and what other options there were. But from what I've seen so far, I'm planning to renew my American Home Shield membership.

American Home Shield has been great. When I’ve had to use it, I haven’t had any problems. One time, they had Royal Flush Plumbing come and they fixed the toilet.

My stove and oven wasn't working so I called American Home Shield to file a claim and they were very knowledgeable. They helped me. They got everything scheduled out for me and sent me a follow-up as to what company was going to come out and that they would be reaching out to me. The technician from Calvary Appliance Repair gave me a window of time but he also said that he knows I work far and that he will call me with a little bit extra time to let me know he was coming so I don't have to wait around. He was very helpful, very professional and friendly. He troubleshooted everything and really took the time because he wanted to make sure everything got fixed. I was highly satisfied. In fact, I cooked that night. It was a good experience.

Submitting the claim hasn’t been difficult. It’s just the follow-up work that needs to be done afterward is like pulling teeth. It’s like nobody wants to take responsibility for it. The guy that came out with the company that did my claim said he had to put a hole in the wall to get to the valve. It’s a decent-sized hole in the wall. We still have it in our bathroom ‘cause somebody was supposed to come out. The company that did it said that American Home Shield handled the drywall part of it and that they had to go through American Home Shield. We’ve been going back-and-forth since then. My husband’s in the process of training someone at work so we haven’t had time to deal with it this past week. Just have it together so we don’t have to keep hounding people to finish the job.

We had a control knob on a Samsung washer fail and we went online to submit a claim with AHS. The user interface of their website was really easy and they assigned Ramey Appliance Repair to our claim. They were very professional and on time. I was very impressed. Their tech's communication was exceptional, too. He contacted us once by phone and by email twice. He was able to repair the washer during the call onsite and since then, we've had no issues. AHS has also performed very well for me and I've recommended them.

I have been trying to get my ac fixed since June 8th. It is now June 26. I call American Home Shield repeatedly and is on hold for up to an hour each day. Every day someone is getting in touch with contractor and no response. Can they please call another contractor? Sick of this and it's getting hot.

Updated on 10/07/2020: If I could give AHS no stars I would. I have been trying to work with them for over five months to get my oven fixed or replaced. After a service person attempted unsuccessfully to fix my oven I am still awaiting a response on what the next step is to replace it under my contract. The service provider told me they would report to AHS and AHS would contact me. They haven't after weeks of no response. They do not answer their phones and do not return calls or respond to repeated emails. Horrible customer service yet they quickly answer their phones for sales and send out numerous emails to me pitching their services even though they are unable to service the business they already have. I would not recommend this service to anyone. I have contacted BBB and others to warn against using their services. Why am I not hearing from anyone?

Clothes dryer would not blow heat. AHS assigned National Platinum Service (NPS) to fix on 6-4-20. NPS called next day and asked what was wrong. Told them no heat. NPS scheduled repair date for week later WITHOUT further diagnosis. On 6-15-20, NPS arrived. Heating element did not solve problem. NPS Tech ordered thermostat which would not arrive for ANOTHER week. On 6-22-20, NPS arrived and thermostat did not solve problem. NPS tech ordered igniter (?). Told me NPS scheduler would call on 6-23-20. On 6-24-20, I called NPS and had to leave message for update. On 6-24-20, I placed another call to NPS for update but had to leave message. On 6-26-20, was told that part arrived damaged and had to be replaced. New service call will take place on 7-3-20, WHICH PUTS ME WITHOUT A FUNCTIONING CLOTHES DRYER FOR A FULL MONTH!

This have been going on for long time, every time I placed a call to customer service, they have me on hold for more than 2 hours, and if they want to get rid of you, they transfer you or drop the call, I am very disappointed to know this company. All they want is your money and if you miss payment they ready to cancel your service without knowing the reason. The only way I was able to reach them was calling the sale department. Within 10 min someone was on the phone with me "Money", when I express my concern, they transfer me and told me my contract was cancel even after payment bringing the account current. So they ask me to go back on sale and start a new contract. Very ridiculous. If you want to serve people, then get ready to hire customer service and train them how it work. I will not recommend anyone to this company, it is a scam, all they need is your money.

I have been a loyal client for over 10 years. I never bother AHS for anything until October of 2019. My Oven and refrigerator stopped working. Almost a year later and neither item has been fixed. Their own technician made a recommendation to have both items REPLACED. However, AHS decided that it would be a better idea to make us wait for 8 month for replacement parts that do not exist. AHS customer service representatives are incompetent, impolite, and they lack proper product knowledge. I have paid so much to this company to be treated as if I don't exist or my life doesn't matter. STAY AWAY FROM THIS COMPANY. My rating is - (NEGATIVE) 5 STARS.

I called AHS to get invoice and documentation that AHS did a warranty replacement of my AC Condenser Fan. I was on hold for 30 min before getting someone. Then was told that they could not provide the information.

I opened a claim for my ac and got the technician repair it after 9 days. In those 9 days I had to call AHS to look for another contractor who can do it sooner. Every call made me wait at least 1hour. I made total of 5 calls and wasted 6hours of my time waiting. Every technician they assigned were booked out. They changed contractor 3 times in 4 days and I had to call technician to schedule a appointment. Their wait times are atleast 1 hour. THERE IS A GOOD THING i.e. THEIR SALES ARE AVAILABLE WITHIN A SECOND. They are absolutely free all day and night on chat, phone, email etc to sell you a contract. Worst customer support.

The company contacted me after my post and helped me resolve the issue.

It's Covid-19 we have a full refrigerator of food, our refrigerator goes out. Wednesday June 17 call AHS. They have a service order to first company that never called to schedule appointment so call back June 18 afternoon. After waiting on hold forever they got a new repair company that contacted me within minutes. Came out June 19th by noon. Found out it's the inverter board so the tech googles the part and there's 1 in the area he could pick up same day get it fixed right!

We have to call AHS their customer service on 4/18/2020 because our washer and dryer need to fix. We call many times. We’re in the line for hours and they didn’t fix our washer and they order some parts for my dryer on May and said the parts will arrive on 6/8/2020. After waiting too long and calling we were exhausted and very disappointed we bought a new washer and dryer. We feel very upset after waiting too long we had to purchase a new items. We feel this company isn’t respectful towards their customers.

Our microwave died and the claim was handled fine. Hopefully, it would be reimbursed. I submitted the form and I haven't heard anything back from AHS. We have another claim for our heat pump and it's been fine so far, but we'll see what happens when it's done. I'm waiting for the heat pump guy to come back today. We're waiting to receive a part. They shipped out the part on the 12th and it should have been here a week ago. But it's not here.

I decided to drop AHS after paying for the service for three or four years and only using it twice. That 2nd time was a nightmare. They took four days to send a plumber out to fix my water heater. The plumber left something disconnected by accident that I didn't discover until after 7pm. AHS didn't want to pay the $200 to get the plumber they sent out to fix his mistake, so they basically told me I'd have to deal with it till morning. No offer to refund my service call fee for the error, nothing. When they called me the next day to follow up, I told the rep I was going to cancel my contract over the crappy way they had handled everything. The next month I just decided to let my AHC contract lapse, since it clearly states I can cancel at any time. Then they started calling me, multiple times a day, while I was at work.

It took A-US about 24 hours to get back to me, which you never like in the middle of the summertime but they got back and communicated as to when a technician would be out. Then the technician texted me and called me to communicate. He showed up when he said he would and had the issue fixed in about 45 minutes. So, it was all good. My experience with American Home Shield so far has been good.

American Home Shield keeps me from facing large expenses. It's the $100 that I am signed up for. It's less than I would have to have paid for any individual service call because service calls are very expensive especially air conditioning and plumbing. I've really been satisfied even though maybe over the long run, I might be paying them a little more money. It's a comfort because we are retired and on fixed income. We're not hit with a huge outlay of my refrigerator guys or my dishwasher guys. Most of these things are 800 to 1000 bucks. For the AC claim, Air Doctor did great. The guy was very professional. He was a very nice gentleman. He came in and took care of it and we're all good. The experience was perfect. The AC just needed a little bit of freon and there weren't even any charges for it. It wasn't enough they said to even charge us. The air conditioner is working fine.

This is our second year with American Home Shield and I just renewed a month ago. The website's really easy to use. Every time I've requested a claim, the companies have always reached out to me pretty quickly. The company American Home Shield sent out for the AC and the technician were awesome. We didn't know exactly what was the cause of of the issue before he got there. There was an explosion in the attic one night and the cold air stopped pumping through the vents. There was also a weird chemical smell so we had kind of just immediately shut off our air conditioning and requested somebody to come out through American Home Shield. The technician repaired the part and it only took half an hour. He explained what happened. He was really nice and timely. Overall, that was a great experience.

American Home Shield has been very responsive in taking care of things that need to be taken care of. The Lindsay Company came out when the shower was leaking and they repaired it. They came out the second time for the master tub faucet that was leaking. They made that repair and left everything in working condition. The technicians were very good.

The contractor came out and did the assessment but they had to wait for the stuff. When it came, they did it. The dishwasher was still leaking and the technician came back and did that but American Home Shield didn’t let him fix the microwave. They were saying that it’s still usable although part of it is damaged. The things that I've requested are the icemaker of the refrigerator, the stove and the washer. They did not honor the microwave but they did everything else, with the exception of the rubber on the refrigerator which I didn’t remember to show him. It’s not the service people’s problem. I was more concerned about having people in the house during COVID more than remembering everything. Also, I did not have any space on the request to say that that was something else but I could have put it in the notes. I still have the rubber but I don’t want to have to pay another $100 just to get that repaired.

When the motor had gone out on my garbage disposal, the contractor came out the next day and took care of it. They came within the time they said they would and everything's working well. Brian was good and very professional. He was thorough. He came in, diagnosed the situation, and was in and out in probably less than an hour. He was respectful of the home, cleaned up this mess, and followed safety protocols regarding the pandemic. That experience couldn't have gone any smoother than it did. I've had a couple claims with American Home Shield and they've been efficient. It took too long to get the parts for the AC but the other calls that I've had with them have gone seamless. Also, American Home Shield's website is right to the point. It is user-friendly. There are a couple buttons and a couple dropdowns. It's easy to navigate through. It was saying the contractor would call within the next 24 hours to schedule it. I've scheduled it that evening, and they called probably 8 o'clock that morning.

The water was leaking inside my house from the AC. I called the home warranty number and filed the claim. Millennial HVAC came out. They fixed the AC so it works well now.

Before, I was with American Home Warranty. I switched to AHS and I've been more pleased with them. My sink was clogged one time and I submitted a claim. Their tech from CNJ Services came out to do service and he was fantastic. He found out what the problem was and he was very professional. He fixed the issue I had.

I don't like the money as much as just the convenience of having to call somebody and just send the right person to fix the job without me being there and looking for somebody. And any time something breaks, they can do the research for me. We had one claim for the fridge and another for the dishwasher. They have been okay, but somehow, after the contractor left less than two months ago, the things broke down again. I’m just not happy with the service at all. With the techs, I didn’t feel anything different than they were good and polite people. I’m just not sure why it has taken two to three claims to get things done right the first time. The guy who fixed the fridge last time for us and then the dishwasher, it was very decent company. He said the people who came before should diagnose the problem better. They just came and did superficial work, and they didn’t dig deep into the problem and see what was going on with it.

A friend of mine recommended AHS to me when I went to visit her. When I came home, I signed up. Recently, my garage door wouldn't open. I called American Home Shield and they contacted M. Preising Electrical who then made an appointment with me the next day. Their tech came out the day after that and did an excellent job. The tech said he had to replace the spring that goes across the garage door. He told me how long that would take and then stayed around to test the replacement a couple of times to make sure the door opened and closed with no issues.

The contractor replaced the ice maker on our refrigerator, which we had problems with. I also told him about a leak that was there, but he didn't do much about that. I've also tried calling him back and have not gotten a response. We had another claim with our air conditioner. We had to get it replaced and we really didn't get that much. It was a few hundred dollars to put towards the air conditioner that cost us about $6,000. I could've saved my warranty money. You have to $100 for somebody to come out and look at the issue anyway. I would not get American Home Shield again.

We had a lot of repairs that US Air Conditioning of Texas wanted me to do in addition to what was covered that I wasn't aware of. I should have read my contract. The bill would be cheaper if I use my professional local than what the actual contract was. Then he escalates the price based on what he feels like he needs to do and it’s way high. Then Home Shield only covers so much. They’re both protected on what they got written and what the tech would do if he got freedom to escalate the price. They get customers in dire need like I am. It’s been over a week now and still no air and still no comments from them on what they’re gonna pay me to cash out. I explained to them that it’s hot and the response has been very slow to my need at this time. If it’s the air condition in summer, I feel like they’d expedite getting the cash out payment to the person.

Everything was fine with our recent claim with AHS. The contractors were really nice. However, the contractors just couldn't repair the air conditioner. So, I’m going to be canceling my warranty with AHS because we had to pay out of pocket to get the air conditioner fixed. I had just gotten the warranty. ‘Cause I wanna do it and my mom told me to try AHS, and I did. But we had to end up buying a whole new unit. But everything was really good with AHS. It was easy submitting a claim online.

Our recent claim with AHS was for our dishwasher. It went fine. The contractor had to come back a couple of times because of the part. First, he put a part in and then the second time, they sent the wrong thing. It was black instead of white. So then, that got changed, and then he came back. But it works now so we’re glad. The coverage that we have with AHS is very good. Our dealings have been very good with them. I also like that the $75 service fee is taken upfront with our credit card. I don’t have to worry about giving anybody money. That’s a good advantage.

My experience has been good with both American Home Shield and Dan's Pro-Lock. It was easy to go through the process to get the locksmith in here, and the locksmith was great. He did what we needed him to do. He was timely and quick with his job as well. In submitting the claim, I tried the phone first, but the system was a little too convoluted, and so I went online, signed up and submitted my request. AHS has a good reputation. It provided a solid package when that was being offered as part of our home purchase. I looked into a few other companies, but I thought that American Home Shield provided better value for the money that we were giving.

The AC claim was great. The guy replaced the part that went bad. He fixed the AC unit and it's working fine. The electrician was horrible. He came out the first time, and it was for a separate matter. It was for my driveway lights outside. They charged me the $75 deductible just to tell me that it's outdoor lighting and it's not covered. They should've told me that without charging my $75 upfront. I've had American Home Shield for probably 10 years and this is the first time that they charged me a deductible for something that they know that wasn't covered. I felt like I got scammed.

I used American Home Shield for a couple of small items. I had someone from AZ Remodeling & Plumbing out a few weeks ago because of a problem with the disposal and a backed up sink. I sent the claim online and the website is fine. I was completely satisfied with the call and the interaction with the contractor. He did what he needed to do. There were some loose items in the disposal, and he was able to get them out and it began working again. It have been fine since then. I'm satisfied.

My policy came with the condo I bought (the seller offered it to me) and it started in January, but I didn't move into the property until March. One time, I wanted an HVAC person to come out and check my AC, but I was left hanging as a customer. American Home Shield assigned me to a vendor, but then he texted me and said he doesn't do home warranty work. It seemed odd that American Home Shield would use him or maybe it was he shouldn’t have refused. I found the website a little constraining as well. Sometimes, I might have a repair that's not exactly listed on the website and I tried picking something close. It would be nice if there was a fill in the blanks kind of thing for a plumbing, an electrical or another problem. Recently though, I requested for service and it was easy. Pop-A-Lock came and they were fine.

Sometimes, it’s very difficult with American Home Shield's claims processing. I haven’t used it an awful lot, but it was a real hassle. If you put in a request for service, they charge your card right away. If that vendor doesn’t show up, then you have a hassle of having it removed. Fortunately, I have it on American Express who is very cardmember-friendly. American Home Shield shouldn’t charge the card until after there’s confirmation that the vendor has shown up. Their billing department is not great and could use a few coats of paint 'cause it was after 10 calls that I got someone who could really take care of the problem. Some of the calls are transferred overseas, but this particular call was US-based.

My air condition unit stopped working. Piedmont came out and they said it was the condenser. The technicians were fine and the first time, when they left, the air condition unit was working. About two days later, it stopped working. When we called the guy out again, he said that there was something that had rattled loose. It didn't take him long to fix it and he said that he had fixed it. We cut it back on and it worked that night. By the next night, which would have been two days ago, it just stopped working again. I didn't notice it for real until the next morning, which was yesterday morning. I just called American Home Shield up today. Somebody's gotta come back out to fix it again.

My waterline was leaking so I called American Home Shield. They sent out Drain Go but they said they couldn't handle it. I needed another company. American Home contacted S & S Appliance Parts & Service and they replaced my waterline. The work was professionally done. The person who came out came and checked to see what needed to be done. He knew what was going on and he ordered a part. He ordered it in my home then he came back a week later. The part came in and he came to install it. It’s been over a month now and the waterline has been doing good.

I've been a customer of Home Shield for a long time. I sold my rent houses so I dropped it. I got sick with cirrhosis of the liver so we left Missouri. And when I came back, I took out the insurance again because the house sits here seven months a year empty and I felt we needed the insurance again. I had them before and they're good. They're honest and do what they say they would do. If they can't fix it, they buy new. I like them.

When our house wasn’t cooling like it should, we called a company and they had told us that we needed a new coil. They also said that we probably needed a whole new AC unit. They also told us that we were low on some type of fluid. They were lying to me just to take my money. UBA Mechanical came in and they told me the truth and what I needed to do. They diagnosed that there was nothing wrong with our system other than the coil needed to be cleaned. They also determined that we weren’t low on the fluid.

I called American Home Shield and talked to them, and they charged me a fee. They told me who they would be sending. Ave’s Lock and Key came to change the locks and a door knob -- every time you went out of the door, you locked yourself out. I was very pleased with their work. I had a claim with a sewer, with whom I had some problem. When I called American Shield, they told me that this plumbing company would be calling me, but they did not call. So, I called. It was during the pandemic and everything was kind of screwed up. I finally was able to get in touch with the plumbing company, and so they called American Home Shield and they said that the order had been cancelled. So, I had to call them back and say that I did not cancel the order. They said, "We didn't hear from you so we thought you did.” So, I wasn’t pleased with that situation.

When I turned on my air conditioner and it started cooling, it got to where it wasn’t putting out any cold air. I called a phone number and the rep from American Home Shield said that they would send someone out, and they did. I was fine with Holder's but they are not very good in answering the phone. I had to call and call before I could ever get down to a response. I left a message and I even texted one of the numbers that I had for them but they were a little slow on responding. Still, they did a good job and they were very nice people. The only complaint I have is that they didn't light my water heater when they put the cooler back which goes on top of the furnace. I didn't know about it until much later and I was able to get it lit but it would have been good if they had done it. The air conditioner has been doing well but it seems like the fan doesn’t blow very hard, which could be another issue. But it definitely cools down.

When our whole main pump went out, the contractor did a fantastic job. They were out within a couple of days and got everything done right on time.

Advanced Home Services came out and they were perfect. The plumber was very helpful and he did a great job. I'm very happy with his service. But I made another claim for my faucet and it had been a terrible experience. It was an emergency and they hadn't come out yet. I tried to call them on Wednesday and couldn’t get through. Finally got ahold of someone out on Thursday and so they were supposed to be coming out on Monday. I also don’t like the claims process with American Home Shield ‘cause I can’t speak to a person. I call and then it’s just an automated system and then they take your money right away. Then I’m at the mercy of whoever they assign to come out.

Cabot Mechanical came out and serviced the unit. My air conditioner kept kicking on and off, and it turned out to be a clogged AC drain line. I did the claim to American Home Shield over the phone. I was irritated at first. I never got the chance to speak to anybody on Friday when I submitted the claim. On Friday night, I got the email confirmation saying that my claim has been submitted and that I would receive a phone call from a technician shortly. It went on to where Saturday got there. There was no call. I tried to call back but wasn't able to speak to anybody. I called on Sunday and was unable to speak to anybody. I called on Monday and finally got somebody on the phone. They said, "Oh, goodness, sorry. We looked over your claim because somebody else submitted a claim in the same area close to your residence. And we thought that was the same address."

Our refrigerator was full of water so it was dripping down from the freezer portion. So, we didn’t know if something went wrong in the freezer. I called American Home Shield and spoke with a live person because I had never done a claim before. So, I wanted to make sure that I was doing everything correctly and answering some questions. The lady I spoke with was nice, walked me through everything and told me how it all worked. Then, she went ahead and scheduled the appointment. That was originally with Sears and then I called back after not being happy with Sears and talked to somebody else. They changed something and got me in touch with E & T who called me to let me know when they would come out.

There was a leak coming from the sink. AHS found Mayes Plumbing & Heating and the guy fixed the issue. My only gripe is that to have less automated machines so that people get to talk to somebody from AHS quickly. Aside from that, it was fine.

Submitting my claim with AHS was easy. My mother-in-law thought the contractor was fantastic. He was on time and communicated well with her.

I hope this will make you think twice about using American Home Shield. Try to call their service no.1-877-489-3659. It took me 2 days for an answer. Look up any A.H.S number. You just get the same thing. They don't even have an Email address. Now my story. My water heater went out on Fri.June 12,2020. I started calling A.H.S.. Two days later they answered the phone (try the number). Monday the plumber called. Plumbers Inc.(888-379-4321) The first thing he said was I have water damage.

My A/C went out, I'm in Arkansas. The evaporator coil & a valve need to be replaced. I'm a remote worker in healthcare and having financial hardships as it is. AHS appears to have bad faith in regards to their contracts. Took 1.5hrs to get a rep who could understand that I was trying to understand what was being denied, why it was being denied, and the total amount not being covered. They denied based upon section D(4)(b) "Costs of construction, carpentry, or other modifications necessary to remove, relocate, or install a Covered item or part thereof".

I purchased a home on 6/14/2019 and it came with an AHS 1 year home warranty. On 6/12/2020, someone was mowing my lawn and notified me that one of my AC units was completely frozen. I immediately contacted an HVAC company (very reputable) who I have used for the past 9 years. That same day, 6/12/2020, the owner of the HVAC company came out to diagnose the issue. He found the AC unit had been somewhat jerry rigged to prevent a leak outside. He then went upstairs to inspect the furnace and found multiple leaks/issues. His recommendation was to replace the whole unit due to the issues and because it was original to the house which was built in 1998.

AHS was contacted by me on 16 June 2020 for the keypad on my In Wall Oven and longer working properly. The technician that came out to my home had no idea what the issue was, and stated that AHS doesn't give them any information ahead of time on what the issue is with the repair call, so that was strike one. The technician then told me that there was nothing that he could do for me on that 1st visit, due to not knowing what the issue was prior to his visit. I was then contacted on a Sunday evening by the company that was sent to my home, stating that the oven keypad was no longer available to order, that my oven would need to be replaced and AHS would be in contact with me to let me know what my options are.

I been without a washer for over two weeks. The guy came out twice to try and fix it and AHS decided to replace it but can't get nobody on the phone to help me. They take your money real fast but when it comes to replacing stuff they don't answer. Been calling on hold for 2 hours at a time. No one answer.

Updated on 6/28/2020: AHS, I appreciate you responding. Unfortunately, you could care less about the fact that your customer support is sub-par. If you read my feedback, it was about AHS' lack of transparency and customer support. However, you didn't even address that. You went straight to letting me know how you don't cover Zone Systems which is a central AC (ducted central electric split and package units as contract stipulates) which allow you to operate first floor and second floors with one AC Unit as opposed to purchasing 2 outside units. You will need to show me on my contract, because I have the Shield Plus membership which is pretty clear on what it covers and what it doesn't. You don't leave room for interpretation. I have the excerpt a little further below.

Do not buy this insurance! I’ve had a work order open for 1.5 months and 'til date still a broken dishwasher w/ no ETA for the replacement parts. After 1 hour hold times and several dropped calls w/ no call back, I decided to cancel my service. When canceling the rep told me I had to pay a fee to cancel. Are you kidding me? I would not recommend this company to anyone. Save yourself the headache.

After over 4 weeks and 4 trips by their service contractor they finally said air conditioner couldn’t be fixed so we need new compressor. We have spent $100 for deductible for 1st service call plus $190 for Freon that they put in on second trip (it lasted 2 days). 3rd trip they put in 5 more lbs of Freon but we refused to pay for more. Within 2 days all that Freon was gone and it was over 90 degrees in our house again. Finally on 4th trip service man said it wasn’t fixable and needed new unit but now we have to wait on authorization. This I don’t understand, it’s their own contractors and service man they picked. Why do we have to wait in hot house for authorization.

I created a claim online for a failed refrigerator. The freezer and the icemaker suddenly stopped working. The online scheduling was easy and convenient. I was able to schedule an appointment for 8am-12pm the next day. Unfortunately my subsequent experiences were not as easy. The following day I received no notices about an appointment or technician's arrival. So, I tried calling to establish the status. If you are calling AHS be prepared to be on hold for a minimum of 30 minutes. Really not acceptable when you are in need of assistance. The first call to a call center likely in the Philippines had the worst call quality I have experienced with a call center. After holding, it was like I was talking with someone on their cell phone in a dead zone. However, I was able to establish that a tech was still scheduled and I would be emailed a link to track the tech.

AC wen out in late June. Have my new grandson and his sisters living in the house. So I called to get a service call set up. The contractor was assigned and showed up the next day. The tech reported that the AC unit was low on Freon and that there was a leak in the evaporator coil. Told me there was charge for replacement freon at $50/lb for 18 lbs and that they would need to get authorization from AHS to order the evaporator coil. No one from AHS contacted me regarding the authorization and I've tried to call at least 3 times to check on status of the part. Each time I waited on hold for over an hour with no response from anyone. So, I called sales to speak with a real person, and got transferred to the Service Department where I was put on hold for an hour with no response.

I purchased the home and the seller had American Home Shield set up for me for the first year. Submitting the claim was easy. I went online and did it. The Oasis Plumbing tech came out twice, and then ended up fixing another problem he found that was not even on the plan. So, he was great. However, AHS's deductible is a bit high. That is why I ended up going with another company where I would save about $20 a claim with them.

Home Shield took a little while to approve my claim. But after they approved it, Jay's Inc had to find the part to fix the AC. And after all of that, it took nearly three weeks to get it done. But as soon as they received the part, they got right back out and fixed it. I realized that with this COVID-19, that things just are slow in everything. Normally, within a week or so Home Shield would get back to the company, and then it would be taken care of. It's not a long wait, but I live in such a small town, and they're located in a larger town that they only come over here once a week. So, that was not Home Shield's fault and not the contractor's. Whenever you live in a town that only has 10,000 people, and they live in a town that has 60, of course, Home Shield would have more service calls over there than they do here, and that's why they just decided that just once a week. And for me, that's fine. I don't care. I'm used to it after 30 years.

Submitting claims to AHS has been simple. There was a time when their techs couldn't figure my problem out so AHS sent me three different companies. The third one ended up doing the job. Other than that, submitting a claim has not been a big deal. Most recently, we tried to turn our AC on for the season. It was blowing air but it wasn't cooling. I submitted a request to American Home Shield and their contractor River City Mechanical put me on their schedule really fast. They showed up and the tech only took 30 minutes to figure out and fix my problem right on site. I'm 100% satisfied with AHS.

We just bought this home and we kicked on our AC, and it leaked water in the basement everywhere. It was very easy to submit a claim. The contractor came out and they fixed it. It took seven days for them to come out, but it was just starting to get hot, so everybody was probably having the same problem. But the tech was really nice and helpful, and it was a great experience. AHS is a great coverage.

My flooring has started bubbling up in the kitchen and I thought I had a water leak, but I wasn’t really sure. I got on the website and submitted the request with AHS. They emailed me with the time and then the contractor called to make sure. It was a pretty quick deal. The contractors came out and it was not a water leak. It was an HVAC problem that was causing the floor to bubble up. They did the best they could. They didn’t have much to work with ‘cause it wasn’t a water leak. But they turned everything on and looked around and strolled into the house. They did a pretty thorough inspection.

I submitted a claim online to American Home Shield for my AC and their contractor River City Mechanical came to do service. Things went well.

Wilson HVAC Company came out to work on my AC unit. It was steady running, not cutting off, and it wasn’t cooling. It also wasn’t the Freon in it. I called the people at the customer service when I got in touch with them. The reps over the phone were good. They said that the contractor would come between 1:00 to 5:00. Then the tech called me when they were on their way. So, they came out and they checked if it was a switch. They went in and replaced, but then it started doing something else when they had to come back. Overall, they did good. I will recommend them with anybody else. It was good customer service quality. The repair affected a whole lot because it helped me stay cool during these hot days. This company is worth trying out.

The refrigerator stopped working, so the tech from Sears had pulled it out and had it diagnosed. He then fixed it in 45 minutes. I was very pleased. He seemed to be very knowledgeable, and he said he thought he knew what it was before he even checked. I got American Home Shield because they were one of the few that I can get like a monthly payment plan instead. The one I had before, I had spread-out over four months or it was a bigger payment. So, AHS is more convenient.

The technician that came out for my refrigerator was amazing. His name was Todd and he came out twice for the refrigerator. The first time he came out, the refrigerator was frozen up. There was a clogged drain and then the evaporator failed. It froze all the way up to where the air could not circulate in my refrigerator, so it stopped cooling. He told me he was going to tentatively kind of correct the issue and see what happens, but he was almost positive that it could happen again. So he fixed it and it was fine for about two weeks.

We had three service calls for our AC and it took the third person, the one from ES Heat and Air, to figure out what was wrong. The first two gave us new motors, but we really didn't need it, but I don't know enough about the specifics. American Home Shield is fine. Every time they have been fast -- it was much faster that I would have expected. We've had them for two years. We move a lot, so we've had it in the past to other houses and we've been satisfied.

AHS is the only game in town as far as I'm well aware of and overall, I like their response time. The way their process works is very efficient, too. But the problem is being able to get anything resolved to my liking. I've had a particular plumbing problem ever since I purchased this home two years ago and the techs have been out three times already. All they're doing is snaking the line for me and they're not really giving me a thorough assessment of what I think needs to be done. On the last call that I made, the guy made a recommendation for an actual plumber to come out. But when the plumber came out, he didn't do anything. He just said that everything seemed to be working okay and it was fine.

The garbage disposal was leaking, and so I went online and submitted the claim. The website was very user-friendly. They usually send me an email of the estimated time when the contractor can come out, and then they'll call and schedule it. The contractors who came have been professional, and everything has been functioning perfectly since they came out. The repair stopped the leak and the mess, so everything is good. American Home Shield is a great company. It is very reliable. They come out and fix, and they do what they say and say what they do.I highly recommend them.

Home Shield takes care of things that need to be taken care of. We've had them do air conditioners, primarily out there with heat pumps, and sometimes, smaller things like the shower. Something that I might not feel comfortable doing myself or that I think would be cheaper if I have my warranty company do it than if I do it. One time, we had a leak in the main control faucet in the shower. The tech from Integrity Plumbing was polite, courteous, and careful. He watched after he did the work to make sure that it was okay and that it wouldn't be leaking. The whole thing was about a half-hour and the faucet is working fine.

We had a plumber come out from Nussbaumer. They submitted a claim on our behalf to American Home Shield. That time, I had four plumbing issues and they were able to fix two. The third issue was for a sump pump and that wasn't covered by AHS. The fourth issue was for my bathtub knobs. AHS denied that claim as well and said that it was for access. I didn't get a really good explanation for why the claim for the fourth issue was denied.

I'm a Realtor and we have our representative from AHS. The phone number I call is the number she gave me. The other number that I called a year or so ago, I was on hold for eternity. When I called the rep she said, "Call this number.” They answer quickly on that number. We had a refrigerator go out and it took about two weeks for them to get a part. Not having a refrigerator for two weeks was kinda rough. Our house is getting older and stuff is gonna start falling apart, which is why we renewed with AHS. We feel pretty good about the service we got from them.

Due to a recommendation, I got American Home Shield. They had Comfort Temp Heating & Cooling come out to do an annual regular service and check out our units. It was a service for our air conditioning unit. It was a preventative maintenance call. For this service request, I called our insurance company to ask what was covered under our policy. I paid them an application fee and they got the company to call us and schedule an appointment. Comfort Temp Heating & Cooling was great. They were very courteous and very respectful. We got a couple of little dogs and they were they great with them. Everything is working fine.

Unfortunately for me, it was hot when the unit broke down, but that's usually the case. I did the request online and I had to wait for a part, but everything was taken care of.

The AC system makes condensate and builds up water. There is a ¾-inch PVC pipe that leads to a drain, but that drain was clogged. When the AC builds up enough condensate and water hits the float point, the unit turns off as a safeguard. I filed a claim and AHS sent in a text message to let me know when to expect the contractor. I’ve been using them for quite a while now and the timing has always been pretty prompt. Moreover, the user-friendliness of the AHS website is as good as it can get. Knowing you always get professional contractors gives you peace of mind versus me searching around and possibly getting anybody that may do a shady job.

I called in my claim with Home Shield and it was a very smooth process. The guy from ASP of Northern VA was very nice. He came out, told me what was wrong, told me he didn't have the part, and came back. He was here on a Tuesday, came back on Friday to replace the part, and everything was great. They kept me updated with what was happening, and then he came and replaced it, and he was gone within half an hour. So, he was quick too. Home Shield was also great. That was my first claim and I didn't have a problem. Hopefully, it will always be like that.

Rocket Repair was sent to my tenant. So far, American Home Shield works every time I have an issue. The tenants told me that the contractor was okay. I've had a couple of issues, however, where we tried different vendors and they didn’t work out. They came out and didn’t do the job. So, It is 50-50. I'm disappointed with the coverage, too. The last time was an issue with the faucet and it wasn’t covered.. I'm thinking things are covered, then I come to find out they’re not covered. I'm not 100% satisfied. One time, there was something wrong with the plumbing issue, so that was why I called them out and then they brought it to my attention that the faucet leaking wasn’t covered. AHS should improve on its price too. They keep going up and getting higher. I remember when the service cost was 45, and now it is 75. And then I pay a yearly fee. I've been with them for a long time already and there should be a consideration. I should get a break.

Thank you for acknowledging it and for taking care of me since I've been a long-time valued client.

The process to submit my claim with AHS was really quick. I just submitted it online, paid my $75 fee and then they hooked me up with a technician. The technician and I talked and he came right out the next day. Something was going on with my air and it wasn’t cooling. He checked it and fixed me up. He was a really good guy.

So far, everyone that has come out for American Home Shield has done a good job. I like the peace of mind knowing that I have a contractor out that has been vetted rather than trying to find a stranger. AHS's contractors have resolved every issue I've had. Most recently, my faucet was leaking from the faucet itself and from underneath. AHS's tech from Cascade Plumbing tried to tighten things but it wasn't happening. I bought an extra faucet just in case and when the tech realized that he couldn't fix it, he asked me if he just wanted me to replace it. He did that and also put plumbers tape underneath. It's not leaking in either place after that. Having this warranty has made things a lot easier for me.

The tank of the toilet was filling up and then spraying out. I went online with American Home Shield to file a claim. The website was good and the contractor came when they were supposed to and towards the beginning of the window. The experience was very good overall.

AHS's process was super easy. When one of our recessed lights had gone out, the contractor fixed it.

The tech said he changed a small part in the AC which cost $5 and then he said I needed eight pounds of Freon. He said it was gonna be $400. I got mad at the contractor because they charged me that. We had no AC so I had to pay it. He was on his way on a Saturday and I told him that we’re in the COVID thing so I’m at 80% of my pay right now and told him to let me make payments of 200 and 200. He said we would work it out. But he never came. My wife called them back on Tuesday and the tech said he would be out here on Thursday. I told them that this time, we would pay the $400. They came out on that Thursday and I paid them this $400 and he fixed it.

Updated on 06/28/2020: Cont. of plumber using fear tactics to have us sign for $4500 worth of work that was unnecessary. AHS sent plumber to my home that did absolutely nothing, then left me with a $4500 estimate. Even on the estimate he included rodding and sending camera down the line. He had access to do these items that day and did not. When I asked if he could rod he said it wouldn't remedy the issue so he did not. Then he turned around and lied to AHS and told them he had no access, which was false. Also that the issue was outside the foundation. But how could he know without inspection. AHS accepted this lie from Super Rooter without even doing the bare minimum of questioning how he's able to answer the questions without evaluating the problem. I'm glad I refused to sign the invoice because I'm sure AHS wouldn't be of any help if this is how they are handling the matter currently.

I file a service request for my washing machine on 5/1/2020 and the tech came out to the house and said the Agitator & Transmission need replacing. I called AHS concerning my washing machine and after three attempts and 45 to 60 minutes wait time on all three calls. I finally spoke with someone. I advised the customer service representative that I file a claim on 5/1 and today is 6/1 and no one has repaired my washing machine. I also advised the Rep. I wash everyday and I need my washing machine repaired. The representative put me on hold and came back and said someone would be calling me about my washing machine.

I have my heater checked and cleaned out once a year at my expense. While the tech was here he noticed that my over flow tank on my water heater was leaking very steadily and took pictures and showed me. It is located close to my new heating system located in my garage. He stated that he had another job to go on but this needed to be changed right away and could get the part and come back. If the tank blew it could cause a lot of damage to my new heating system and other things in my garage.

I used to love AHS. I have had them for some time now and have also used this service in the past with multiple properties. Overall, I have always had a pleasant experience and have recommended this service to professional colleagues, as I am in the Real Estate industry. As of late, it is nearly IMPOSSIBLE to get a representative on the phone for any department. I have been on hold for no less than 30 minutes up to over 2 hours to speak to someone! (I have screenshots) These are not issues that can be resolved online. Once I FINALLY get a rep on the phone, they can barely speak English! Or understand what I am asking!!! It is also misleading that the website states someone is available to take your call 24/7 however most of the departments I have needed to communicate with, do not open until 9am Central Time. Temple Realty is the callback number they use after holding your place in line.

This was my first claim with AHS and I’m highly disappointed. After days waiting on them to give me a contact name for repairs to my pool pump, I was finally told to find my own. Mind you my bank account was immediately charged my “service fee”. Many hours were spent on the phone and many $$ out of our pocket as we had to wait so long for a repairman that our pool turned green, etc. After having the repairman that I HAD TO CONTACT MYSELF attempt repairs & eventually replacement, I am told that AHS will not refund me because they didn’t authorize. REALLY??? And I needed this service why exactly??? My monthly payment, a service fee and the entire cost of replacing a pool pump!! I do NOT recommend anyone waste their time or money with this company! Now I’m waiting to see if they will let me out of my contract without wasting more $ & AHS has not responded to my complaint.

I had a water heater issue in my garage. I called AHS, technician provided an estimate. AHS wanted another $ 1200 to make other 'uncovered' repairs. I took the second option, of taking cash option. I was told by the cash department has issued the check, however 6 weeks passed and I am still waiting. I called customer service, waited 45 minutes, an agent picked up, and provided no details. Agent connected me to 'cash out' department. The call got disconnected after 5 minutes of getting transferred. I am at a loss, how AHS get highly rated. My experience so far has been pretty bad customer service. Hopefully, someone at AHS will look at this case and provide me a feedback.

I have a cabin that I called for and had something done out there. And I had something done here a little while ago, too. Active Appliance came out for my dishwasher, and the guy whom they sent out was great. He followed through and he told us what the issue was. The part came in, they came back and fixed it. He was quite professional. Everything is still working good, and the dishwasher is humming along.

My AC claim went pretty well. I was quite pleased with the technician guy. When he came in, he was very friendly. Before he even started working on and diagnosing my problem, he told me that he had been to quite a few homes in my neighborhood and he could almost guarantee what my issue was because it had been the same in every home that he went to. Sure enough, he went out to my unit and took it apart and showed me that it was the exact same thing. My next-door neighbor had the same issue, and then my neighbor across the street, and a couple of neighbors on the street in front of me and another street behind me. All our air conditioners went out on the same day and we all had the same issue. So the technician guy was telling me that PG&E did a surge and it blew everyone’s units out.

The dryer wasn’t spinning and it quit working. We called American Home Shield to submit the claim and we went through an automated prompt system. Fleming Appliance Repair let us know when they were coming. They came in, did the work, and were professional. I’m back to having a dryer that’s working. AHS is definitely convenient because you save some money from unexpected cost. You never know when something’s gonna break down, and then they’re pretty quick to get you somebody out here to take care of the problem.

We were with American Home Shield, left then went back to them. This last part we've been with them probably at least four years. The washer went out last year in August. The technicians came in and said it was one part. A guy came in to replace that part and said we needed a whole new machine because this was also wrong. We had to order a new washer and we did it through the warranty so it didn't cost us anything. They took overall from start to finish, about a month. Each part took one week for this and one week for that.

Appliance Surgeons is always on time. They did a good job on this last appliance, which was the refrigerator. They could not fix that one, so they referred it back to American Home Shield. They gave us another company, Appliance Masters. But I’ve dealt with Appliance Surgeons before, and I’ve never had a problem with them. They're very professional, and most of the time, they're able to fix the appliance. The refrigerator has a compressor problem with it, and Appliance Surgeons couldn't replace a compressor.