American Home Shield Reviews

Our dishwasher wasn't draining and we filed a claim to American Home Shield. I filled out the form online and the website was fine. I've used it before. The contractor texted me and when he came, we didn't talk because he was wearing a mask and we were wearing masks too. I let him in, showed him to the kitchen and I went to the other room. Since then, everything has been perfect and the dishwasher has been fixed. American Home Shield is good. When we bought our house, it came with a number of appliances that were close to being near or past their expiration date. So, I wanted to make sure that we weren't blindsided.

Home Shield has come through, overall, but there have been some issues. We paid more than twice for the dishwasher and they kept throwing the ball at someone else. They kept bringing and sending people. They said it was a plumbing issue and then, it was an electrical issue. They couldn't figure it out and we kept telling them what it was because we use the dishwasher and knew it wasn’t working correctly. They kept saying that nothing was wrong with it.

We had Sears come out one time and they’re horrible but the Fix-it Guys are amazing. They were out real quick. However, I am in question about AHS as my home warranty provider. They started calling 3 or 4 months before the policy was due for renewal. They constantly hounded us. Finally, one guy came here and told us they were gonna go ahead and renew it. I told them I needed to wait closer to the date. He told me he was gonna go ahead and kind of charge my charge card. It has been nothing but havoc. They can’t seem to get the right hand to know what the left hand is doing. I asked them how many times were they taking it out of my charge card and told them that I need it refunded back. Right now, I’m still waiting. That is my biggest complaint.

For some reason, whatever temperature I put the AC on, it went back to a lot higher than it was. I left a message for The Right Guys and then the following day, they called me and told me thee times a person was gonna come. They came between those hours that were promised and took care of the problem. They were there for about 20 minutes and they fixed it. The result was quite good and I was quite satisfied.

The 2 men from Ace's Garage Door Repair did an excellent job. They came in and followed social distancing. They completely explained the problem. They said the spring on the right side of the garage door was broken. They even put it in words that were adequate to me where I could understand. They said it’s similar to car brakes. They wear down and can break. They said no brakes on a car wears out the same time so I could replace 1 spring if I wanted or I could pay extra and replace both. I told them to replace just 1 and they told me that was covered under my policy. They also told me they would let me know when they were done then I could test it out and see if that was to my approval. They cleaned my tracks and checked the sensors. They explained to me to make sure the sensors are clean all the time. They also explained what the metal clasps on the sides are for. They were very thorough.

A to Z Electric came out and the fix was actually just the little reset thing on the outlet in the garage. I didn’t realize one was even out there. I knew that they have the little reset buttons in the bathrooms because it’s close to water. But in the garage, I was thinking the outlet was way at the top of the ceiling, which I couldn’t see it. We were telling the technician one that did not work either and he checked that other one. Then I saw him pushing the button. Then he helped me with the other issues and questions that I had as well. He was very helpful and informative. He didn’t make himself stupid so that was good and everything is fine now.

I liked the contractor that came out for our recent claim with AHS. They fixed the problem. They made an appointment, and then whoever they assigned to it, called and said when they were coming. If they ended up running late, they called. Then they had a dispatcher and they kept in touch. AHS kind of messed up in the beginning. When I first signed up for it, there was supposed to be a free rekey, and the guy that answered the phone said I wasn’t eligible for that for 30 days. I paid for the rekey out of my pocket. Somebody was gonna see if I could at least get some of that money reimbursed, but they didn’t follow up on that. Then there was something else that was a little weird that was along the same lines. But after that mess up, anybody they’ve ever sent out was good except for one plumber and one electrician who didn’t solve the problem. All in all, I’m happy with AHS. I would renew with them.

Everything went wonderful with my recent claim with AHS. The contractor was great. He knew what he was doing. They came out right away, like the day after ’cause they had to go around my schedule. But after they ordered the part, it was about a week. He had to order a whole new ice bucket because the thing in there that makes the ice smaller broke. They did it really quickly. I now have an ice maker that works. I’m very happy with their service.

It's a good idea to have American Home Shield because you never know what can happen and they have a good first responder so I would recommend them. But they should reduce the initial fee because whether there is a problem or not, I still have to pay the $75 and sometimes, a lower fee would be good. Recently, I had a claim and I felt like a fool because I failed to notice that there was dust over the sensors. So the technician came, wiped the dust off and it was gone. That was the only problem and I paid $75 anyway. That my mistake though. But altogether, AHS has been prompt and I've been happy with them.

I went online when I noticed that my water wasn't coming out of the filter and the ice maker was not working. Submitting the claim was easy to do. The contractor sent me a text message and said that he would call me the next day to schedule. He came out a couple of weeks ago and told me that my refrigerator was fixed, but it wasn't. He came today and said that he had to order several parts for it because the temperature was 20 degrees. He was really nice and helpful though. Moreover, when he fixed the refrigerator, he also fixed the dishwasher.

Have spent the past two weeks without hot water. On our fourth plumber assigned by American Home Shield. Wait times to speak with customer service is minimum of 45 minutes, and we stopped at over 3 hours for another instance. Phone service staff simply read a script, and never actually resolve an issue, or mis-transfer your call multiple times. Once someone is on-site, they submit a review for AHS to approve, and then AHS orders the part/replacement. Without checking to see if it is in stock or not. Save your money, time and headaches and avoid this company. In the long run, you are better managing this yourself.

If you have time to hold for 5 hrs after being hung up on 5 times then this is your home warranty. You can only place orders online but if you need to speak to anyone about an existing order after you’ve paid your deductible, well have a razor handy to shave your beard. They suck!!!!

I have had several houses covered by AHS. Great company. Now they have just become a scam. Waited over 4 weeks to get my refrigerator fixed. Hope it works now. Needed pool pump repairs and the tech lied about the cause and said it was not covered. Almost impossible to get them on the phone. Waited on hold over an hour several times. Much better companies out there. Stay away from AHS.

I had an 'AC' problems. After two days, they couldn't find an 'AC' technician in my area that was available -- to service our request. AHS called me and told me that I could find my own technician and pay for it and they would reimburse me. The technician (that I contacted) came and diagnosed the problem and attempted to call them per their protocol. He was on hold with them for 45 minutes and gave up b/c he had other service calls to make. He fixed my issue (thank God) -- he called them a second time and was on hold for 45 minutes before he gave up. Now, I have to pay him $150 out of pocket and AHS charged me $82.50 for a service call that they didn't provide, they aren't paying anybody anything -- just collecting my money. They provided no service.

Had their service for 1.5 years. $60 a month and whenever something broke in the house e.g, plumbing stoppage etc, I would still be paying >$100 for a visit to the home from a contractor. Also charged $60 fee for cancelling service. They are a waste of money in my opinion. You're better off taking $60 a month and just setting it aside for home repairs as needed.

This company is the worst warranty company. They say they Cover things but there’s always fine print when it comes to needing the service. I had a toilet. They need a service. They sent a contractor who cut up my vinyl floor without asking and they refuse to fix up my floor which now my floor cost more than the repair on the toilet. I also had a problem with my air condition. They only pay $10 on a pound of coolant which $160 a pound. I paid them $100 just end up paying 200 and something dollars more for coolant. I have a leak but they won’t check the leak for the air condition and I would have to pay for all the coolant to be put back in. It’s a rip off.

The refrigerator was leaking and Ash Appliance Repair took care of everything so far. Their technician was excellent. He had to get a part and it took them one day. It took them a bit of time because they had to get back to KitchenAid. But I'm very happy with American Home Shield. Issues are taken care of real fast. I’m very satisfied with them. I have a couple of friends that’ll probably also sign up with them, too.

We bought our home 4 months ago and the seller paid for a year of home warranty, so that is a positive. I was happy with it until I had a problem. Our hot water heater began leaking extremely bad so I tried to set up service online and it said my address did not match what was in their records even though I had my zip code and policy number. So I tried calling them and it kept telling me that my wait time was an hour+ (I think that is a little extreme). I finally set it up with the automated services and had to pay my service fee upfront (I understand having to pay a service fee but not before a service tech is sent to my house).

We had a clog in the kitchen sink. I was on hold on the phone then I decided to go to the American Home Shield website to submit the claim. It was faster. I didn't need to talk to anybody and I got a phone call afterwards. It was pretty painless. United Air Temp were amazing. They came twice and did the job. It was perfect. Overall, AHS works wonderfully. I've used them a couple of times, and it's been great. No complaints there.

I got my AC unit when I moved in at the beginning of September of 2019. I knew that the unit had been older and some upgrades were gonna be happening soon. I had a couple of issues with heat in the winter but with the summer, everything was working okay. Then one day, there was no cool air coming out. So, I got someone to come out. He was the same person I had earlier in the winter. He was very professional and he wore a mask. He was great last time and this time, too. It didn't even take 30 minutes and the unit was fixed. It has been working great since. All in all, everything that I've had to have fixed, it's been super easy to contact someone at AHS either online or on the phone. It's simple and very efficient so far.

Bestway Mechanical came out for a plumbing repair. I was very pleased with the tech. We had three problems. One was our shower leaked from the handle. And the second one was that underneath our sink, the pipe was leaking in our kitchen. And the third one was that we had a stopper that had come out. They came out and they fixed it. But it wasn't quite fixed. The tech came back out and he said, “I realized also, you've got a cracked handle here. So, we're gonna have to replace that.” And he said that fortunately, Moen replaces those for free because it has a lifetime warranty. He picked up a new one, which was very kind of him when he was at the Moen place, and brought it, and just replaced it, and left that replaced. And then, unfortunately, something happened. We can't get the hot water to get all the way off. When we turn it off, it doesn't get all the way back to cold.

There was some backup occurring. Every time we flush the toilet the water either wouldn’t flush in one of the toilets or it would. It would flush, but then it’d come out from the bottom, and then all of the shower drains would backup. Home Choice Services came out and snaked the pipes twice, but it just kept happening again. So, we had to have someone come out. They came right out, to check everything.

Sometimes I have difficulty getting through to American Home Shield when I submit a claim. There is usually a long hold when I make a call and would usually be for about 30 minutes at least to reach a person. Sometimes it's longer. If they could answer their telephone instead of having to hold for so long, that would be wonderful. Most of the time, the contractors they send out are fine and they can fix the problem. But there was one where I called AHS about a problem I had with my refrigerator and a gentleman showed. He didn’t know what was wrong and he was gonna leave so I asked him to show me how to do something with the refrigerator. He told me to look it up in the owner’s manual and he left. I just called another repairman that I knew and had used before. They came out to fix the refrigerator. That experience was not a typical one though. I had a claim where AHS handled it fine and they sent out Dill Appliance Repair.

American Home Shield is marvelous. The claims process online was awesome and then Silver Dollar came out in a couple of days. They supposedly fixed the part on the outside unit and then a couple of days later, it was doing the same thing. So, I called the technician back. He came out and fixed it. He told me that the units inside were replaced in 2015 and it didn't have a P-trap. So he would be coming back on Wednesday to do that. He also said that wasn't covered by AHS so I'd have to pay for that out of my pocket.

Filing claims has been a pretty easy process. Sometimes we do it online and sometimes we do it over the phone. This past time we did it online because of the virus and AHS reduced staffing of the call centers. The contractors they've used have been very nice, polite, thorough, and effective. There were some extra parts that were supposed to be for the vents for the AC's intake vents. They said they had to backorder those and I was waiting to hear more about that. AHS should be a little bit more creative about how the change in technology in the air conditioning unit when they move from the old-style technology of the now-banned compressor gas to the new style and what’s covered in the warranty with that stuff. I felt like the guy who was talking to me about this from Ambient Air have me a fast talk.

The contractor repaired my AC although we got some additional noise now, a couple of weeks later.

So far, my experience with AHS has been great. Recently, the contractor that came out for our AC was very quick. He came out the next day. He was really good. He looked in the house and outside, we found out that there was a part that was bad. He replaced that and he talked to us. We had some questions about cooling in other rooms not cooling as well so, he made some suggestions. It was great.

When the sump pump broke in the basement, the guy who came was very professional. He was in and out in 20 minutes. I had a second guy come out that same day and I had a bathroom faucet that was leaking. He had to order parts, but he was back the next day and put in a new bathroom faucet in about half an hour. He then came back two weeks later when the side of my garbage disposal cracked. He did that in about 15 minutes to half an hour. He was a super nice guy.

My air conditioner wasn’t working at full power and then the air wasn’t blowing out cold air. It looked like whoever previously worked on my AC unit didn’t hook something up correctly. I filed the claim over the phone and the representative said that the window as to when to expect the contractors would be normally between the 24 to 48 hours. But as soon as I put in the claim, H and J called me right back within the hour for the appointment. A gentleman came out and hooked up the compressor and it has been working fine ever since then. He was definitely knowledgeable about what he was doing and he fixed the problem so it was good. I’ve been living here five years now, and I’ve had a few things repaired and replaced. American Home Shield has definitely come in handy and helped to save me some money.

Everything was wonderful with Airmax. It was very informative and very professional. The tech didn't take long to fix the issue with the AC. He knew exactly what it was. I put in the claim on a Monday and he came on a Friday. I wish it was a little quicker, but I understand what's going on with the pandemic. I've only had one issue with AHS. There was an electrician that I did not like. He took almost three weeks trying to fix something but never did. He wasn't very polite. He was very arrogant. He was not good. I had to go through some trouble, but AHS changed it. I told them to put it on my paperwork that I don't ever want him in my house.

The heat pump that I had was clanking and causing some problems. I called and talked to American Home Shield and they said that they would have somebody come out and look. I told them that it looked like it was about a 100 years old too. Northwest Heating & Cooling was sent out and they examined the whole unit and the unit inside. They found that it needed to be replaced and that part of one of the units had stuff in it that wasn’t even legal anymore. So, they replaced the whole unit. The contractors were great. Since they have been out here, there has been no clanking and it has been so quiet. It is nice.

The blade on one of our air conditioning units broke. And so, the whole fan had to be replaced. The air conditioning people are pretty good. But it was laughable getting our clothes dryer fixed. I called and I said, “I need to get my money back for the service call because the people that you are contracted with for appliance repair are a joke.” They didn’t have any parts on their truck. My husband and I ended up fixing our dryer ourselves because we were going on vacation. I couldn’t wait three weeks.

Having coverage with Home Shield keeps the cost down a little bit for initial service calls and things of that nature because usually, there's usually a lot more to begin with. One time, there was water dripping from the ceiling. It was a pipe that was blocked in the AC. There was overflowing and water going onto the floor of the AC unit. The tech from AAA Cooling & Heating cleaned out the pipe and there's been no evidence of water since then.

Our air conditioner would force air, but it wouldn’t cool so I filed a claim with AHS through their website. It was pretty easy to use. Everything’s real quick. Right off the bat, it said the contractor should contact us within 24 business hours, and they did. And they said they’d be out the same day, which they were. They had to put in a secondary bid for some additional work that we found out after the fact, and they were able to get parts needed and do the entire installation within two business days. The contractors were very professional and helpful. They answered all of our questions. And I’d just absolutely recommend them to anyone.

When my brother-in-law said the ducting was leaking, I thought it was covered because I've got the very top line with AHS. The contractor went up there and said that it needs to be replaced but AHS was not gonna do anything about it. He said that AHS was gonna say that it was a rodent problem. We don't have any rodents up there. He also said that it was gonna cost me at least $2,000. When I got started, I had other family members that had used AHS. It wasn't always positive but that was who I started with. They've always taken care of whatever I had.

I had to have an electronic panel and I needed the one where the buttons are that you program your dishwasher. The guy from Mr. Fix It explained everything that he did. He was very prompt coming, cleaned up his mess, and took all of it with him. He did a fabulous job and was very informative. I have a professional grade dishwasher and refrigerator, the Frigidaire. He said they’re no more reliable than the every day middle-of-the-road brand. He said they last about the same amount of time. It’s not that the wear and tear is gonna be any different. I really appreciated that so when we ever go to change our appliances, I know that we don’t have to go to the top of the line to have a good appliance. I would recommend them in a heartbeat. If I ever have to have any other appliances repaired, I would like him to come out.

The technician from MC2 Appliance showed up on time and he also gave me a 30-minute heads up call. I was very pleased. The dryer wasn't working and he did what he needed to do to fix it. Now it's working. It was fantastic. American Home Shield was great.

I bought a new home and AHS warranty came with the purchase of the home. I filed a claim online and they contacted me. Their service has been great.

For our last claim, one of AHS's contractors called H & K Plumbing came and repaired our plumbing link under our sink. They came a few days after we filed our claim. While the process was okay, there was two weeks in between the time we got service and the time the issue was fixed. This was because the tech needed a part which someone can get from Home Depot. AHS was difficult to work with and things took a long time.

At this house, I've had American Home Shield for two and a half years and I like the way they do things. I like the things that are covered and I'm happy with what I've had so far. One time, I did my claim online and it was easy. The place then called and they were super nice. They called to let me know they were on their way and when the tech came, he said the blower was out and he had to replace it. He came one day and then he had to get a part because mine is older. He came back the next day and finished. They got the job done quickly and got it fixed. I was very satisfied.

The contractor found a problem that I’ve had for a long time. I had this leak in my ceiling from the AC, which messed up my ceiling about five years ago. It messed up my ceiling again today. I’ve had six or seven people come out here before. But this contractor found it immediately. He told me that my emergency switch was not connected to my AC system, which was why it keeps happening. He showed and explained it to me. He also drew a little diagram so that I can understand why it was not working. Now, I know why it’s not working if something happens again so it shouldn’t mess up anymore. I got AHS for my mom too. I went down to my mom’s house about three months ago because she had something going on in her bathroom. Somebody came out right away and all we had to do was wait on the insurance company. It worked out great. They diagnosed the leak, then somebody came out and fixed it.

I noticed some new spots on the ceiling of our first floor that looked like a leaky drain from the second floor. We called Home Shield and once DrainGo came out, they looked at it, cut a little hole in the wall, and they couldn’t find any leaks, which was fine. They diagnosed it as "must be from some other cause.” The service provider was awesome, but Home Shield has been really bad.

The service from Home Shield has been very good that’s why I extended the contract last year. Submitting claims has been pretty straight forward. I do it online. I filed a claim when there was a leak in my toilet and SAP Services changed the valve and fixed that. They knew what they were doing and it took 15 minutes.

I have been with AHS since 2018, I paid monthly insurance for air-con, plumbing, fridge, dishwasher and etc. Where I live I am closer to the beach. We didn't run air condition and heater except summer time. Only night time when we came back home from home. And air is controlled by wire-less remote. AHS they send a tech. When he arrived he saw the remote. He got mad and "we can't fix wireless" and he left. And they send another one. The same thing. He said can't fix wireless and he recommended change the system into wire. He asked me to pay him # 750 and he left AHS marked down on their system the work is done by contractor. And I called Home Depot. They send a tech and he fixed the problem. I paid from my pocket $ 129.

Filed a service request with AHS 6/5/20 for AC repair. AHS picked a company that was a no show even after we contacted AHS the company had bad review about not showing up. Company did not show on date and time even after the AHS operator advised they would closely monitor the situation. AHS contacted additional run around issue not resolved after 6 days and over 3 hours on hold with AHS no service technician has yet been to the residence.

Made service request on 05/07/20 for a refrigerator that stopped cooling. AHS sent the work order to a appliance repair company they come out ordered the part then replaced the compressor that not did fix the problem. Contractor came back out. Still not working. Now the date 06/11/2020 and no working fridge.

Updated on 6/17/2020: I posted a complaint about this company days ago about not being able to talk to anyone. Numerous phone calls, waiting for hours and nothing! Now Robert, who ever he is from AHS, said "I'll help you," that's was days ago, same old story, this company SUCKS! Don

UPDATED 6/16/2020: I recently had an issue with AHS not covering an AC repair that was stated on the contract. More than a week has gone by and I've had zero contact with AHS. Although I was informed that I would be contacted by both an escalation manager and 'cash in leau' department - both have failed to reach out. Upon calling in again, I was transferred between 3 representatives before I reached a manager (3 hours later)... and circumstantially, the phone was disconnected and they wouldn't give me a direct line. No return phone call. In addition, not only did they have the incorrect phone number on file for me but my service order was marked as complete although no work was done. Completely unacceptable! Do not work with AHS.

Updated on 07/30/2020: I have been waiting for American Home Shield to refund my money back for over a month. Kim was emailing me keeping in contact with me for the invoice from sears. Now I sent her the invoice showing where Sears came out to complete the diagnostic test on my washer and dryer. She has yet to respond and I sent the email on June 26, 2020 @ 2:47 PM. Kim also told me that she would be putting in a request to cancel my contract and someone would be reaching out to me to confirm.

We were changing all the locks. The technician that came out was wonderful. He was very accommodating with waiting ‘till I was all moved in to be able to re-key. He’s been the only technician that I've had through American Home Shield that’s actually done what they needed to do and not feel like this warranty company is a sham. I had a plumbing thing that I called about, and they said that they couldn’t help with that. So, there was $75 down the drain. Then, they came out and assessed the washer. The technician was in my home for 10 minutes and then told me that he would get back to me in five days to see whether or not he could fix it. I ended up having to hire an outside technician just to try and fix it. Again, another money wasted, and they never returned my call. I was just very disappointed with my purchase. I don't know if I can get those deposits back or not, especially during this time, but I just have not enjoyed the service.

I’m a Realtor and have a lot of clients who I personally recommend having a home warranty when they’re listing their homes and once they bought a home. With the age that our home is, everything has been replaced but I felt that it would be in our best interest to have a home warranty just in case. One of my clients had AHS in place and they listed their home. The inspectors found several little things, nothing major, but AHS came out and did the repairs. They didn’t come up with fine-print excuses why they wouldn’t do these little repairs here and there, which was rare. I had a water leak in my pool pump and when I filed a claim, I was told that the contractor would be out that day. They were working outside and I wasn’t given a particular window. They were very good and everything has been fine since they came.

When I had an issue with my kitchen sink faucet, AHS sent someone out. They replaced it with a comparable faucet. The new faucet works fine. The plumbing issue we had was also corrected, but we still have to hold the flusher down longer than what we needed to hold it down. But that's okay. It's working. I've wanted to join AHS for a while. I talked with a friend and her brother used it and she highly recommended it. I'm very pleased with it. I'm also pleased with the service that the contractors do. I intend to be a member of AHS because I'm 78 years old and trying to get something together for each individual item that occurs might be kind of difficult.

There was a leak in the garbage disposal and it needed to be replaced. The contractor addressed that.

I've had American Home Shield before, and this time around, I've had them for two years. Recently, we had a hot water heater leak all over the house. A&B Plumbing and Home came out and the guy was very professional, knowledgeable, and he responded very quickly. He certainly seemed to know what he was doing as well. We had a plumbing company that came out twice. They kept telling us it wasn't leaking, and it was leaking. Finally, we just replaced it ourselves. All in all, this time there was definitely a much better response and a much better company than the previous one.

There was a small glitch with the pool heater. Hometown Pools & Spas came out to replace an LCD display on the heater. It went great with them and they were the second ones sent out. American Home Shield said they were sending out a person for a second opinion, and that was Hometown Pools. As soon as I told AHS about the glitch, Hometown Pool came back out and remedied it. But I had reported at that time of service that there was a slight leak in the filter pump, and to this day, that has not been remedied. I let Hometown Pools know but they were just sent out for the heater, so I don’t necessarily fault them. It's been three weeks and I have to pick the ball back up with AHS.

My husband submitted a claim to American Home Shield for our grill and our oven on our Wolf cooking range. The contractor was professional. They called to keep us posted on when they were coming. The technician was prompt and called on the day of the service as well.

The warranty service is good. We had an issue with the washing machine and my wife filed the claim over the phone. Crites Heating & Cooling came out and they were good and on time.

I haven't had problems with claims but I have had disagreements with the manner in which Home Shield has settled them. A faucet was to be replaced and I ended up settling with them because when they sent the plumber out with the faucet, even though I had stainless steel, he was gonna replace it with plastic. Nobody told me that when I took out the policy. And to me, that was totally unacceptable. That was very disturbing and I was worried about going forward.

We can submit claims online or by calling it in. Within 30 minutes, they get an email or a text message back saying who's coming out and what day they're coming out. When you put in the claim online, we also pay the upfront fee. It's $75 and it pays for the whole service fee. The furnace went kaput after we hadn't used it for a couple of days. We had that cold spell last month and then we had the hot spell. When we turned it back on, it was no good. We rang Home Shield and they sent out Weatherwise. The tech was very knowledgeable and very good. He was here for a half an hour and fixed the furnace.

All In One Plumbing, Heating, and Cooling showed up with five guys and they did a great job. They put a new kitchen faucet on the kitchen faucet area although one could tell that it's a cheap one. Then they brought in the water heater. Their guy had to pay for the water heater and faucet fixture himself upfront. However, we had to pay $490 out of pocket for the water heater and I wasn’t happy. I was trying to figure out why we had to pay that amount when we only had to pay the $100 upfront. The guy was telling me that they still have that same part. Why couldn’t they use that same part? Now we had to pay more money. Plus, it wasn’t up to code. There are up to code charges that Home Shield does not take care of. It’s an old water heater and it’s 20 years of age that we know of. I also didn’t like that the guys didn’t have their masks on but I kept my distance away from them.

The contractor came over and took a look at the toilet. The gentleman snaked it and felt that there was a block in the septic or sewer and asked me which one we had. I said that I think I had a sewer. I went out back and discovered I have a septic tank. We called a septic company to pump our septic and see if that would help. He then fixed and the leak under the kitchen sink. The AHS coverage has been helpful. Contractors came and checked the issue out. If it was too expensive of an item, that it would be covered through insurance. We’ve been very satisfied.

The process of submitting claims with AHS is not bad although sometimes I get frustrated when I can't talk to a person. But they answered right away the day I called regarding an issue with my AC, which was good. I got right in and I didn't have to wait so it worked out well. When my daughter was still alive, she did the claims online but I can't do that stuff.

JJ's Fire and Ice fixed the AC unit and everything was back to normal in a very quick time. They’ve been working on our units for years and years and we love them. I truly don’t want anybody else working on my AC. But some of the vendors with Home Shield are not as high quality as JJ’s Fire and Ice. A year ago or so, we had a problem with our washing machine and we were having problems with some of the vendors. One of them that was supposed to fix my unit had parts on it and then he couldn’t fix it. Then, he just left and didn’t tell me. I had to follow up with phone calls and he said it was not fixable but he didn’t tell me that. It was a series of unfortunate events with different vendors. Ultimately, it worked out and we got a brand-new machine. Other than that, we have been 100% happy with Home Shield.

I have to protect my house from different things breaking so I got AHS. Recently, Prestige Plumbing Services came out pretty quick and fixed my sink that was leaking. It was a part that got changed. Prestige is amazing because originally, the first 2 guys that came out there said, “Oh, you have to do this. You have to break the granite and it’s gonna be expensive.”

The dishwasher stopped working so I filed a claim with AHS. ARO Appliance Repair handled it great. The tech told me what the problem was and they tried to order a part but the dishwasher was really old and the part was no longer available. American Home Shield offered the cash-out for a new dishwasher, which we did, and got that handled.

The fan of our AC was not working. The guy that came and fixed it hooked it up and it ran for a couple days. The tech did a good job. He said what the problem was. He was professional and friendly, knowledgeable about the system. But now it is not working again. This is a new home, and none of this should be happening because I just moved in here. Most of the system is supposed to be new. So I'm confused, I didn't expect to use my warranty until maybe a year into having it. Having it is convenient though. It is valuable.

When the AC wasn't coming on, the issue was with a fuse and something else that had gone out. The tech got the repair done in one visit, which was very quick. Usually, somebody comes out and says that they didn't have the part.

My AC claim went good and the girl there that helped me was the best AC person I ever talked to over the phone. Doing something over the weekend was an upgrade, which I would have had to pay, so I waited till the next Tuesday and Grady's Air Conditioning & Heating Services got out quick. However, the wait time to get through American Home Shield was long. I made another call this week, for my oven not coming on, and I couldn’t get through at all. I waited for 40 minutes, and I didn’t talk to someone. Finally, I got online, did the claim, and it came through quickly. If I make a claim though, the contractor that American Home Shield uses usually calls, but the one that’s coming out tomorrow never called me. I had to call them.

I did a claim online with American Home Shield and it was really easy. It seemed like a quick service. WesTech Plumbing came out and their tech was really good. He was thorough and he fixed the problem. He was also nice and very clean. It was awesome and I was very impressed.

I noticed my front porch light wasn't working, and that was weird. I changed the light bulb and it worked but two days later, it went out. The fuse kept blowing in the house. I stopped using an outlet behind my TV and had to run an extension cord to a completely different outlet. Some other outlets wired on that circuit were giving us problems. I don't know anything about electrical and I submitted a claim to American Home Shield. I submitted it online and the website was fairly simple to use. Cutting Edge Technologies and Design came out and said it was wired wrong, which obviously I had no idea. I was very pleased with the contractor. There's now a whole another outlet we can use, and we're not tripping over extension cords running across the living room anymore.

Total Air Care was excellent. I love them. The second guy found it even better than the first guy, so our air conditioner is working wonderful. The first claim on the AC was filed over the phone while the second one was done online. Both of the ways in submitting the claims to American Home Shield have been fast.

I like AHS. I had another company sorta like them and AHS is 100% better. When our air conditioner quit working, I called them and they got in touch with the Comfort Climate Mechanical people and sent them out here. The contractor called, told me when they were coming, and asked if the time would be okay for me. I told them, “Yeah.” They did fantastically.

James J Floor came when I had to replace a part on a garage door. It was a great service all around. The contractor was very helpful and I highly recommend him. In general, I like the AHS claims process, but there are some vendors I have to call and specifically request for because of bad service requests in the past with certain people. If I have a certain issue with a certain type of plumber, then I have to request a certain company. I’d like to see if we could choose vendors and get a list online so I don’t have to call every time. Overall, submitting a work order is a good experience.

The air conditioning was working but all of a sudden, it got hot, and then the fan stopped working. I called American Home Shield and it sent me through a series of prompts. Then I got ahold of a person and they said that they would have somebody getting in contact with me. Hurliman got ahold of me and they were very good. I stood out there and watched them while they inspected it and they explained what was going on. As soon as we got it turned on and got to look at it, they showed me what the problem was. The Freon had a leak in the line and it completely leaked out. And part of another unit was bad.

My AC unit wasn't working and I went online to submit a claim like I always did. The website was good. American Home Shield did what I needed and I got what I felt like I deserved. The contractor did his job. The AC is working and everything has been good.

I am on a call waiting to reach an associate for 57min now. There is no way to contact via email. I had issues with Bath exhaust fan and ceiling fan. I made service request on 25-Feb2020 in hopes of getting fabulous service like many reviews say. But Alas!, the electrician did nothing. He put some oil on Bath exhaust fan and said he can't do anything about the ceiling fan since malfunction of fan is not covered it has to be completely broken for the service. Additionally, he didn't have a way to diagnose further. After he left in 30min the bath exhaust fan started making squeaky noise again and my baby starts crying every time. So the service request charge of $100 went in vain. So I called AHS again and explained the problem. After much explanations they agreed to send out another company.

It is a nightmare trying to get in touch with customer service right now as my basement has a leak by the bathroom! I have called for the last three days and received no answer; additionally, the contractors they send to repair the plumbing problems come across as amateurs who struggle to diagnose and fix the problems presented. The only reason I have this warranty account is because it was "gifted" to me by my realtor and their company as I am a first time homebuyer. So far I must say, only six months in and this warranty has not benefited me in the slightest!

AHS IS COMPLETE TRASH!! 6 days after we moved into our home we realized there was a leak in the master bath tub that completely flooded out our 4th bedroom. It took AHS 3 months to get someone out to even look at it THEN after this plumber cut a hole and "fixed" the pipes we were left with a 3ft by 4ft hole in our wall. AHS refused to fix it because "it wasn't damage caused by the leak" but it was damage caused by the plumber that had to fix the leak. After months (I'm not exaggerating) of complaining that they needed to get the wall fixed they finally agreed and "scheduled a repair man to come out to fix the damaged wall and baseboards." THE COMPANY THEY SENT OUT DOESN'T EVEN EXIST!!!!

Horrible company!! They do not care about their customers. Be ready to wait hours to get any customer service person to help you. Be ready to wait days and weeks to have a company they contract with to come look at the problem, only to not resolve it. We ended up having to go through outside authorization, followed all of AHS rules that they told us only to say they were denying it due to cost. So I've paid over $1,600 this year to have AHS cover 2 properties I own to now have to pay $2000 for something they should cover. Worthless company with no values. Cancelled both contracts.

Today I received a call from AHS advising that our washing machine that was under warranty and had been taken in for repair would need to be replaced. The caller had questions regarding the replacement. I asked that we be able to call back since my wife would need to answer the questions. The wife arrived shortly thereafter and we have tried to call the number given three times. The first two times we were on hold for over 30 minutes. The third call, which I am still holding at over 1 hour now, still has not been answered. I understand the Covid19 issue may play a role in this lack of service but on hold for over an hour is not reasonable. I will be reviewing other home warranty companies in the future. That being said, my past experiences with AHS have been ok.

When our A/C stopped working the repair technician identified that the coil had an non-repairable leak and needed to be replaced. He submitted the details for the coil replacement, as well as, new system upgrade options to AHS on a Friday afternoon. Upon multiple calls to AHS to check on the status of the authorization (each of which had a 1hr wait time to speak with someone), we were told that the authorization department had 48 hrs (not including weekends) to respond and that there was nothing we could do to get an update.

My toilet is clogged and leaking water, I called AHS on Monday morning and it is now Wednesday and still have not been assigned a plumber to come fix my problem every time I call in to AHS the hold is over an hour. I called in today and spoke to Shonda S. and she was extremely rude and continued to talk over me.

This company is a scam! They take your money and offer nothing in return. We’ve called several times and have waited on hold for over an hour (both my wife once and myself once too). We placed a service request over two weeks ago and paid the service request fee. We have never had anyone call us or come out... Again, we’ve tried calling several times and never get through to anyone. We have trying calling Stars several times too. They are the appliance repair company that AHS said would be dispatched in AHS’s confirmation email. Stars said they can’t find us or our number in their system. Of course, at this point, we’re trying to cancel but still cannot get a hold of anyone. We’ve had to call our bank to put a stop payment from this company. This is ridiculous!

Everything went well when Ellis Appliance Repair came out. I knew the belt burnt off and I told the contractor that it was the belt. He asked how I knew. I told him and he said that that was it sounded like. He wore a mask when he came. He also brought a belt and that was what the issue was. Five months ago, I filed a claim for my new KitchenAid refrigerator which was having some problems with the LED lighting. That was fixed. Everything we’ve done with American Home Shield has been good so far. I’ll renew again.

The wiring of our water heater was wrong, so we called AHS. They're always really good. We’ve had them for years and they always respond right away. Someone from AmeraLight came in and rewired it. Everything is hunky-dory. The contractor was top-notch.

I hadn’t really used Home Shield and when I needed them, they were there, so that was great. It was not a hard process and everything went well. I received texts and emails, letting me know every step of the way. The tech from GE said that he was on his way and I called and I let my daughter know that he was coming. We were satisfied and the appliance has been working well.

Submitting a claim to AHS was very easy. The contractor came out in two days. He was really nice and did a great job. He did his business and came back the next day with the part and off he went. The first thing I had to have replaced with AHS was my washing machine and that was a huge fiasco. But I've had them do two other things and it was perfect.

Ice Cube Air came out for an air conditioner that wasn't working and the technician was great. However, I made the request online and it took three days for him to come out. In Las Vegas, in a 100 something degree weather and an air conditioner is out, three days is a little long.

Having a home warranty is very important, especially if you’re not renting. With every dishwasher I had, the engine wasn't made anymore so we had to order a new dishwasher. The dishwasher's going to be ordered through American Home Shield, not through the contractor that came for the initial visit. Recently, Chesapeake Appliance Repair came, fixed the problem and it was excellent. The replacement took a week and when a new dishwasher came, everything was good to go. Now, it works wonderful.

We just purchased the property. The last owners recommended AHS. Recently, we submitted a claim with them because the door latch of our dryer broke. The technicians that AHS sent came in and repaired it. They were very professional and very courteous. I was very impressed with their expertise and it was reassuring. AHS's response was very quick. It was very professional. The reps were courteous and they seemed to know what they're doing.

I’ve only used Home Shield out once before when I bought the house and submitting that claim was super easy. They rekeyed all my doors, which was fine. And then, I had a leak underneath my sink and it was all wet. Home Shield sent a guy out and we ran the dishwasher. He said he couldn’t figure out where the leak was coming from but he believed me that there was a leak. I had to replace everything underneath. He said, “If it leaks again, call us back.” I said, “You’re a plumber. You should be able to figure out where this leak is coming from.” He went into the bathroom, to the other faucet that was leaking. He said he fixed it. t bothered me because I could tell it was crooked. It’s still leaking but I just couldn’t be bothered to have Home Shield send me out someone else and have a friend come out look at it.

I had a different company that I used before and I didn’t like them at all. They never did what they said they were gonna do in a timely manner. Service calls didn’t happen. The contractor from American Home Shield, at least, addressed what was going on. My water pressure is going down and the guy from Plumbing Enterprises diagnosed pretty much what is going on, although he wasn’t entirely sure. He said I would need a new faucet because something was blocking it on that level. His professionalism was also fine. He worked and did things quickly.

A.R.T. Heating and Air Conditioning, AHS's contractor, came to our home to service our AC claim. The tech was very polite and helpful. Everything was taken care of fast and very satisfactorily.

We've been with American Home Shield since October of 1992. Some years we use them quite a bit and some years, we don't. We pay the premium and if we have a service call, that's fine, and if we don't, that's okay if we don't need anything. I told the guy earlier this year that later on, I would be needing quite a bit of work done because I knew my dishwasher needed to have a new seal in it, although I didn't know my refrigerator was gonna go out and cause a lot of problems there. But Sears did an excellent job on that.

Submitting claims with Home Shield is pretty easy. I filed a claim for the microwave online and Hotshot Appliance Service fixed it fairly quick. They were very courteous and efficient.

My daughter has had AHS and she has been very pleased with it. We got the $98 a month top-of-the-line package from AHS, which includes electrical and electronics. I'm not at all satisfied with them. The contractor who came for my ice maker was very professional and excellent. They couldn’t find the part to fix the ice maker and they told AHS that they had to replace it.

When you call and make a claim, getting somebody on the line is the problem. Sometimes we've been on the phone for a hour before someone answers. However, once you talk to somebody and the process starts, it’s cool and everything is great. They switch you over to the contractor, which was Climate King in my case. The contractor then schedules an appointment and comes right on out.

Robert McDade, the owner of the company, came out and inspected my garbage disposal. He recommended a new garbage disposal because mine was rusted on the inside and when it was able to finally churn, you could see the rust coming off. AHS approved a new garbage disposal and he installed it that day. I was not pleased with what I had to pay for my AC service and the amount of time I had to wait to get approval for it. I was without air in Texas for a week. The approval process for air is not even comparable to the same-day process of the garbage disposal.

I've been with AHS for 10 years now and I like that I could call them up and they send somebody out there. They have a really quick service. I had a problem with my air conditioning a couple of years ago and they replaced the whole thing. But the next time I had a problem, I called and the guy said that the guy got me. I didn’t really need the whole thing. So far, except for that one instance, I really don’t have any complaints with AHS. Recently, the guy that came out for my claim was good. He got right to it.

Our home is already 15 years old, and we’ve never had a home warranty before, so I figured it was time. We’re going to be here a little bit longer and our home’s not getting any younger, and neither is everything else in it. It was through name recognition that we bought American Home Shield and on my first claims experience, everything was straightforward. Our upstairs unit wasn’t working. It wasn’t blowing any cold air and then when it would, it would only blow cold air for a little while. We would then have to turn it off, let it rest, and then it only works intermittently. I submitted a claim and the process was easy. Also, the next day or two after I submitted, somebody contacted me.

Smokey's Garage Door came out and replaced one of the springs on the door. I have done the claim with American Home Shield online, so it worked out pretty good. Everything went pretty good.

The air conditioning wasn’t working and wouldn’t turn on. I made the call and submitted the claim on a Saturday. Then K & S Heating came out on a Wednesday. We had checked the fuses but I guess it was some kind of fuse that we didn't check and they were able to fix it really quickly. We've had American Home Shield for over four years now and the monthly cost is a little expensive for my taste but we live in an old house and although our appliances are fairly new, we have an issue with our air conditioner every single year. It’s something different every year and even when we get it serviced, like getting the filter changed, there's always something. I don’t know if it’s just ready to be gone and be done but it’s usually nothing big. And in that regard, the warranty has kind of paid for itself. Aside from the AC, we also had an issue with our furnace.

My son handled things for me and he called the claim in. We had one about an electrical outlet in a bathroom and we were very happy with the time it took to get the contractor with the claim and everything else. My son said the dispatch at the company was very courteous and the technician explained to us what needed to be done. Now, he says they’ve been performing very well. However, we had another claim that was for an air conditioner and the technician that was here said that there was a power surge in the board which caused the air conditioning problem.

We had an AC claim with Home Shield and it was fixed. The contractors came on the same day and were very professional. They were kind of booked up but they tried to accommodate us. But there was another problem and we called back Home Shield. They called and sent someone else out again. They had the people call us right away and everything worked out, although it took a little bit longer. Both experiences I had with Home Shield were good. They were very efficient. Aside from having to be on hold forever sometimes when calling into these numbers, once I'm able to get into somebody, it's fine. At my other house, I had a good experience with them, too.

I don’t really like AHS's claims process. I have to make a phone call and then I don’t get the live person. I made the request through voicemail. Then AHS has three days to contact you back and then you get a phone call from the company itself. It’s a lot of here and there. Also, being a first-time homebuyer, I already had a company out here for heat issues in January. I had that same company out here for my AC issues. Due to the fact that I have a home warranty with AHS, the company asked if they could come out since they already did the work for me.

I filed a claim recently and the techs were able to fix the issue. I was pleased with the techs and I was satisfied with the way they handled it. The only thing I don't understand though is why AHS doesn't cover freezers. But if we call, they answer like they've been doing this and I don't have any problems with it.

I called American Home Shield to file a claim and I had the incorrect number for my account. The person gave me what my correct number was, going forward, to use whenever I needed to submit a request. We got it scheduled and then the company United Air Temp then followed up and called me. They came out and repaired the toilet in the bathroom. They were good.

We have been with American Home Shield for five years and the contractors during that time have all been good. All Hours Emergency Plumber did a great job. The plumber, however, told me that AHS took away a part of my coverage and they never told me. So, now I’m not exactly happy. It was covered on the previous plan, and when they re-upped my plan they said it was exactly the same.

I call in my claims to American Home Shield and the hold time is about 20 minutes but it’s easier for me to talk to somebody. The contractors have done a good job. The AC was blowing air but it wasn’t getting cold and Lanier Heat & Air fixed it. AHS is 100% good and when my hot water heater went out, they replaced that. They look out for me every time I have a problem.

AHS has not been an effective company on helping its clients or a member. They have never sent a technician to fix my washing machine as they promised. I have been waiting for 3 to 5 weeks, still don’t see any response from AHS. AHS has given a worst support to my issue and never have followed up with problems and never been able to be best customer service while calling for an agent for help. It would better to give a follow up on what’s next with the technician visit and so on...

We had an issue with our water heater, where the tank ruptured. I called AHS the next day, when we discovered the issue. That was on 5/30/2020. It is now 6/9/2020 and we are still waiting for the water heater to be shipped in from ATLANTA, GA?! I have also called in two or three times for status, and while everyone is very nice, the fact that I waited online for a minimum of one hour for a person really soured the experience. They were unable to tell me anything other than "it has been ordered". This has been a disaster for us here, as we have to impose on others to get showers, etc. We are washing dishes by hand using pots of hot water. It's like living the worst part of camping for two weeks. I could have purchased a hot water heater locally for $1000 and had it installed in three days. I love this plan, but this has really soured this experience for me. I pay a monthly amount and $75 for the service fee, and we are still waiting... I gave them 1 star because the customer service while on the phone was very professional and they tried...

After leaving a 2 star review, I had a very rapid response from the company and my issue was mostly resolved - I will need a new washing machine, but the department within AHS that manages that is also backed up.

I did not hear from them for over a month. They sent me an account number after the money was taken out of the account, almost a month. I went with another company and I have tried to call them but I have been on hold for four times for a total of 70 minutes. This is no way to run a business!

I requested a leak repair on 5/28, I received a call from the contractor & I explain where the leak is. Technician came on 5/29, without digging (better to say without moving his finger) told us it's not covered under warranty because it's not on the foundation of the house. I hired another plumbing company (paid $250) to locate the leak. They brought a device & located the leak source & dig the soil. The leak is coming from a slab which is on the foundation.

My refrigerator broke down. So I filled the service request form and mentioned that I own an LG brand. They first assigned a contractor who was not certified on LG appliances. I tried calling them numerous times about it, but I was kept on hold for 45-60 min straight but still no human on the other hand. Therefore I canceled my original request and created another service request hoping I will get a new contractor. This time they did not even assign any servicer to my request. It's been three days since it broke down. Still waiting for them to assign a servicer to my request. Cannot trust them when in need.

I've been renting condos and when I had an issue, I just had to call the owners then the techs come and fix it for me. But when I purchased a house, the process was completely different. I needed to know who to contact to get things done and getting the home warranty with AHS is part of my strategy. Recently, I had issues in my kid's bathroom and my visitor's bathroom where it was taking a lot of time to flush the toilet. I also had an issue on my kitchen sink and I thought all three issues were part of the plumbing.

I told AHS that I had two units and I wanted them checked. I asked the techs a couple questions about one of my thermostats. They've been really good. But next time for my next maintenance, I'm going to request that they send me somebody else. I like to have the same company all the time. That way, I get the same people all the time and get familiar with my problems.

Booking my claim online was an easy process and the turnaround time was quick. My dryer outlet was not working and the contractor's service was impeccable. He was able to get the situation fixed, and it was really quick. He came out, took a look at my breaker box, and was able to get the dryer outlet working again.

I had problems with my circuit breaker for my water heater and my dryer. I called AHS and I requested a serviceman to go out there. The contractors were very professional. Since then, it was back to normal. It does with the control leveler and I just had to take that out the circuit breaker box. They knew immediately what the problem was and repaired it right away. I would highly recommend AHS to anybody.

Our recent claim experience with AHS was fine. Dan was the guy that came over. He took care of what needed to be taken care of from my dining room light. He did very well and answered all my questions. He was very professional and nice and asked me, “Is there anything else I can do for you?” I had no issues at all. AHS wasn’t too bad. Sometimes it’s hard to get through to them though. I have to make a couple of calls. One time, I had called and they called me back. It was Memorial Day weekend, that was screwy, but then they returned my call right away. So, they were pretty good with that so far. But God forbid, if the hot water tank goes, I'm not gonna have water for a couple of days. I wish AHS can get back to us within a few hours. Then they can plan something for the next day.

We’re super happy with American Home Shield. We had First American Home Warranty when we originally bought the house, then I switched. We have another home under AHS in Lake Havasu. We had a heater that rusted out and was leaking. Submitting a claim was super easy. I did it online and it was really quick. I had a call from the Loyalty Home Services in less than a couple of hours to schedule the time. They did an outstanding job and I like those guys.

I had a heating claim with American Home Shield and Legum’s Heating & Cooling came out. Everything went all right but it took four tries. And when the fourth came in, they charged an outrageous price for Freon. They kinda lied because I watched them. They said they were gonna have to take apart the line so they could refill it with Freon and it would cost $576 for the Freon. But they didn’t even take apart the line. I went with it, though. There’s nobody that I could call. I tried calling for customer service. When it was going on, there was nobody to talk to. They just charged the outrageous price for the Freon itself.

The technician came out the first time and thought that we were low on Freon. He gave us three and a half pounds and we paid for it. But he also said that it wasn't right so he went in to check the unit upstairs and found that there was a piece that he needed to fix. He ordered the piece and it came in a week later. That pretty much fixed it but he then said that the coils needed to be cleaned. So he made a new thing and got the coils cleaned. He was exceptional, courteous and professional. He got the job done. Our air conditioner has not worked that good since we moved in the house seven years ago. American Home Shield has always done right and if they can't fix it, they get a brand new one. We’re very happy with American Home Shield. We also had probably seven to 10 people sign up with AHS because we told them that it is something to protect their homes.

When I had the problem with the central air, they sent Rescue Air out here. The tech told me it was evaporator and he told me it was two or three other things wrong with it. He showed me how it was frozen up and he told me that it will cause a whole lot of money. When I talked to the lady back at American Home Shield, they told me what I would have to pay for and then they told me I was gonna out now $100. I wasn't surprised but then they would say they don't pay for this. This man had told them that I needed eight pounds or more Freon. But that's a brand air central unit.

I’ve had my range replaced, then my oven replaced, a couple of washing machines, and a refrigerator. Greenway Home Services suggested that I replace my air conditioning system. That’s what I’ve been dealing with them and I’m pretty happy with them. Home Shield hasn’t finished handling it because they were supposed to contact me almost two weeks ago. I’m supposed to get a contact from them because I was going to go with another service instead of Greenway. I should get the cash buyout but I never got a reply from them. They should do things differently with how they deal with the air conditioning. Also, I’ve been with them for years. The buyout is about $750. After the 10 years, I would have invested more in them than I would have gotten from it. They probably could up that, if any, especially if you have someone who is a long time user. But other than that, it’s okay.

The AC wasn't cooling and it was leaking. It was 87 degrees outside. I have a little kid and my husband was out of town and I was freaking out. I put the service request online and then American Home Shield found a contractor. In three hours, a tech from Mirons was here. He called me, came at 4:00 PM, and was out there the same day. I was very happy with the service because it was very hot. I was dreading to go through the night without an AC. The tech even called me the next day to check on it, just to make sure there was not an issue that was still there. I had another issue with an injector pump. I even called to have the same tech assigned, but the home warranty wouldn't. They have somebody else. He's on the issue and that's why I wanted him, but AHS has someone else.

The air conditioning unit wasn’t cooling. I filed a claim with Home Shield online because they weren't answering. It was taking forever because of the COVID situation right now. Then, they said that A-US Air Conditioning of Texas was gonna call me within the next day or so and the contractor did. A-US called to let me know they were on their way and they worked on it. They were very professional and they were on time. We’re happy with them. We had to do a recall and the technician came back and told us what to do. As of right now, the unit is working well. So far, it has been a good experience with Home Shield. When I call to either inquire or put in some claims, they have been really friendly and helpful. And they have given me options of the things that I could do based on whatever the request is. I feel that I have gotten good service from them.

I had a water leak in my dishwasher last year and in the process, my wood floor got battered. I had to get a new dishwasher because the leak didn't get fixed. The process took three months and somebody came out two times before it was replaced. So, that was a bad call. This was the better call and the claim was handled very good. The contractor was able to fix the AC the first time they came out. I also had a call for somebody to come out and fix the leak in the furnace under the house last year. The contractor was able to fix it but I had to pay extra for the part. Sometimes, it's hard to understand what the price point will truly be and if it's a good deal or not.

For an electric issue, I made a service request with American Home Shield. I do mostly everything through the website. The response was immediate and my request was assigned to Lake Anna Doors. The tech was a nice guy and he was great. He got what he needed to get done and it was quick and easy. He fixed my garage door.

The AHS claims process was nice. All I did was call and then they set the repair up real quick. It was hot and I thought that there are a lot of people with their air conditioning out and that it was gonna be a while. But the KRP tech came out that same day. We had to shut the air conditioner off because it was iced up and he couldn’t do anything. He came out the next day and fixed it. He was very professional and nice. If I ever had to have a call again, I’d like to have him come over.

I wanted to have annual maintenance done on my air conditioner before I start really using it a whole lot. I called AHS on the telephone as well as online with them at the same time. AHS contacted the contractors and they set the appointment that day. The contractors showed up within three days. The contractors did an excellent job. The guy came in and checked my heater. The guy said he wanna look at everything associated with the air conditioner and checked the heater and the thermostat and did a thorough job. He said everything was okay. He was here for 15 minutes. He said everything was working fine, that I continue to do that and to call him back in the fall. They'll come back and redo the heating unit again and take a look at that.

I put in an AC service request online and within 24 to 36 hours, Comfort Pro came. They had to blow out the condensate drain line and in the end, they fixed my unit. The tech was very good. All in all, AHS has done well.

I got a fluorescent light in my kitchen and I changed the bulbs, the light never would come on. I went online to AHS and submitted a claim. The option that I selected was an electrical problem. The contractor came out the next day and fixed the problem. It's been working good. I would recommend AHS.

When we moved into our house, we had the year warranty from the prior owners. We never had to use it and it expired. We had a small gap, and then I was talking about getting it back again, so we got it back again. It’s not very much, especially for the home coverage, but we’ve had it now for almost another year and with customer experience, it has been absolutely great. I called them up when I had a claim and they got a tech out here right away. It was very easy. The tech was very friendly and open when I was outside with him as well.

AHS handled the claim very quickly and efficiently when my refrigerator was no longer working. AHS could not get the parts that they needed to fix it and gave me credit toward a new refrigerator. It took about a week. The only slowdown was because of COVID. They backlogged on the refrigerator I wanted and it had to be ordered. AHS did a really good job and I was very pleased with them.

We've used AHS before and like the service, which was why we went with them. The rep gave us some details on how to log in to the online account but still hadn't had a chance to do that. To submit my claim, I spoke with someone on the phone.

American Home Shield hired a company to come out six months ago and their technician was great. He fixed it somewhat and left. Then, it just didn't work. The guy cleaned it out really well. The previous owner used a BIC lighter or something to melt the ice 'cause it would get blocked. That's the problem. It's a malfunction of the design of the ice maker. So anyway, he said that if it would act up, call again. It did act up, so we called again and the same guy came out. He came out, did the same thing, then called, said he was gonna put in for a new ice maker. Then the new ice maker came in and he called and set an appointment. He then came out and replaced the ice maker completely. We're very happy.

To file my claim, I used the AHS website. It would be great if they had an app. The window I got was 8:00 to 3:00, but the contractor got here at 5:00, but it was not a problem. They called me when they were on the way here and they told me when they were five minutes out, which was nice. It took them a little while to get here, but they were very good. They fixed all my issues and it seemed like they went above and beyond to get one of those issues resolved.

I put in a request for an AC issue and the techs came to put in some new fluid. Then the unit was leaking. I didn't hear back from them for two days and I had to call AHS back to figure out what was going on. Then the techs came back out. They were decent but they gotta do a little more communication. It's hard to get ahold of them.

We had a couple of claims with AHS, one was the garbage disposal and one was the dishwasher. The guy with the garbage disposal was fine and everything was great. Then the issue with the dishwasher was that the garbage disposal guy didn’t plug it back in. So we paid a claim for the guy to come and plug in our dishwasher. It has been nice just to have American Home Shield as a backup. I have some feeling of security about it. But there should be some way to verify some of the contractors that they'd work with because we had a couple of people that gave just really poor service.

It seems like this could be a really good program. I've paid $543 into this system for my whole house warranty and the price does not seem that bad for all of my appliances. If the system worked like it claims it does and if people were putting themselves in the same position that any person with a problem is in, this could be a helpful product. I've had the warranty for a year and it's easy to call in to file a claim. But sometimes, it's difficult to get somebody to respond. For my AC issue, J.E. Johnson called and told me they would be out. They didn't know exactly when because they were coming back from doing work in a flood-ravaged area. But at least they kept in contact.

I’ve had another house and had American Home Shield with that since I’ve owned it, and that was about 19 years. I've had them at this house for two and a half years since I owned it. The air conditioner wouldn’t cool and I called AHS. The reps were very courteous. They had told me that I would be contacted by the contractor within about 24 hours. They emailed me very quickly, within the hour. Myers Comfort Specialists of Montgomery were very nice and very professional. Their repair cleared everything up. I haven’t had a problem since. I would ever not have a contract with AHS.

My wife likes AHS, but me personally, I don’t like it very much because when I had my hot water heater go out, they made me wait three days with no water before they got a plumber out there. Then they said, “We’re gonna get somebody out there as soon as we can.” Three days later, the plumbers showed up, but I had to cap off the hot water heater or else my kids wouldn’t have been able to take showers or go to the bathroom for three days. Then they told me that because I touched it, they weren’t gonna cover the claim. So, AHS didn’t cover the claim. I had to go and spend $4,000 for a plumber to come out and replace the water heater.

I had a guy sent out by Home Shield for the water heater. They replaced a copper pipe and soldered it on the top of the water heater. It was great and everything was timely. Then, I had a claim for the washing machine and a tech from Wilk's came out to look at it. Wilk's said that it needed to be replaced. Then, Passion Service was sent out for a second opinion and on their tech's report, he put that he recommended that the washer be replaced. There were two companies that said the washing machine needed to be replaced. I've been calling American Home Shield and I would be on hold for about35 minutes and then it disconnects. Then, I go online and when I put the claim number, it tells me that I have to call the 1800 number. It sends me in a loop and it's so frustrating.

Home Shield has always done real well. But the house that I'm at now, I've had a couple of calls and I was extremely disappointed. One time, the provider that they sent out was complaining the minute he got here about having to do any kind of work and he was supposed to call me back. He had to look for a part and it took me about six weeks to get a garage door opener fixed. I told Home Shield to not send that guy back out here and send somebody else. Eventually, it was repaired right by a good company. Other than that bad experience, I've had nothing but good experiences with them. I had a technician from Total Air Care and he was great, cordial, and on time. He was quick, efficient, and he solved the problem. I will request them the next time I need service.

My daughter recommended American Home Shield. She pays less than we do. Her deductible is $75 instead of $125. She paid $32 for a $75 deductible, and ours was $46 for a $125 deductible. But we had good results. My husband just called AHS and said, “We need a plumber.” That was the end of submitting a claim. A tech from Blue Ridge Mountain Plumbing came out right on time. He gave us a heads up that he was on his way and was very courteous. He resolved the problem.

The service of Big Kountry Appliance Repair was good, and the other contractors that had been sent out were good too. American Home Shield has been very well, and I have been pleased with the last three years of their service. Overall, they have done a good job. Their website is good, and there is a lot of self-service options. As soon as I request something online, they schedule it automatically and assign a company -- they typically will contact within the day.

My claim where ACE Heating & Cooling came out went excellently. I called my claim in and American Home Shield told me that somebody would call me, and they did. It was very quick and I enjoyed dealing with the rep. They are great and highly recommended. The contractor did a good job. He was very cordial and professional, and he explained everything that was happening. He knew what the issue was as soon as he got here. He checked a few things and within half an hour, he was packing up and getting ready to go.

The tech from the first appliance company that Home Shield sent out said that he thought that there was something wrong with the balancing mechanism of the washer. But he was unable to get a part because they weren’t a certified Maytag Service Center. But then, he told his office that it was a user error. It's like he's kind of being dishonest. If he thinks that it's user error, then say so to my face. I haven't spoken to Home Shield about that because it's kinda difficult to actually get them on the phone. Everything is automated, or go online and fill this and that out. It's almost impossible to talk to anybody unless you're getting a new policy.