American Home Shield Reviews

When our air conditioner wasn't working properly last month, I contacted American Home Shield and then we contacted A & R once they gave us them as the provider that was going to come into the home to do the service. I made the appointment with them and then they came over to the house the following day. They were awesome. The guy showed up on time and he was very courteous and polite. He did the job and the next thing we knew was the air started working. He showed me the receipt and told me that if I had any problem within the next 60 days to just give him a call. Also, I should contact American Shield first and let them know that he may have to come back out. Everything has been working fine so far.

The AC wasn’t working so I thought it was an AC issue. When I called Home Shield, I had to hold for 20 minutes ‘cause they said it was gonna be delayed so I waited for it. But once someone answered the phone, the person was pretty quick. Right after I hung up with whoever was assisting me, the AC company called and we we were able to schedule for the next day. When the AC guy came out, he said that he didn’t do anything because nothing was wrong with our AC and that it had something to do with the electrical. They weren't not gonna charge me but I had to call Home Shield and let them know that the issue was not AC.

American Home Shield is the worst possible thing that we ever did. They continue to band-aid the problem. Air conditioner has been out since 6/11/2020, called in today 6/18/2020. The problem was sent to them on 6/15/2020 and the company that had diagnosed the problem had been waiting for an authorization to order THE PARTS. When I ask WHY they had not authorized was told that is in the process... REALLY and how long does that process take 24 - 48 hours...REALLY and 6/15/2020 3 days ago and WHERE are we on that AUTHORIZATION. I will check on that - as of now we have no resolution to our problem and guess what- WE are done.

Updated on 07/01/2020: I feel the obligation to make a follow up on my situation with this company. Now I complete 23 days without AC in Miami, my wife is pregnant with 40 weeks, got sick because of the high temperature and we are expecting our baby for this weekend. It is Wednesday July 1st and I submitted the initial request on June 11th, since this day all I received from AHS is contractor's is failure to execute visits, cancellations without any notifications, waiting 1 or 2 hours to be cared by a service rep who can't even transfer to a manager or someone who can expedite any service visit due to the lack of commitment with even just a diagnosis, I don't even know if the AC may be fixed.

I've had an up and down couple of years with American Home Shield but when things go wrong they go really wrong. Our dishwasher control panel broke 6 weeks ago and we are still without a dishwasher. 6 weeks! I could have whittled one from wood quicker. AHS sent out Hornet Appliances of Houston to repair our dishwasher. They inspected it and told us we needed a new control panel. So far so good. They ordered the part and 2 weeks later arrived to fit it only to discover that it was the wrong part.

Wall unit AC stopped working, wall units are covered under the policy (section F2). The mfg. description of my AC unit states 'built-in AC'. The mfg install instructions read "through the wall AC'. Manufacturer describes it as a wall unit yet AHS stated 'not covered its a window unit'. It's installed through a wall and the mfg calls it a wall unit yet AHS makes there own description. Can't even talk to people that make decisions to dispute, only people that are reading from a script. They are only looking to make money and not cover policyholders. Avoid them at all costs.

I have made several complaints to American Home Shield regarding SWAT Plumbing company that they sent out to my house for a service call. The company did not complete the job correctly and charged $1585 for a misdiagnosis! When I notified American Home Shield the representative told me that was not their responsibility and there was nothing he was going to do about it. In fact, I needed to call the company and dispute it with them. This was very unacceptable! I have canceled my contact with them and I was a customer for almost 10 years. I cannot believe that AHS would still consider using this customer after receiving so many complaints from customers who have been scammed out of their money for poor service. See my complaint regarding the Plumbing company below.

I have filed customer request (Service Request #**) for fixing dishwasher. It's been 33 days. We don't know when dishwasher will be fixed. Customer is not informed on about the progress and website is not updated with latest status. I am calling customer service every 15 days to get the updates.

I have finally received reimbursement for my washing machine. I’m thankful after 4 months this ordeal is finally over. AHS really need to improve on customer service.

Updated on: 13 days ago we filed our second service request for AC repair. First contractor never showed. Second contractor took 4 days before available. A/C turned off by second contractor on 6-14. Contractor says from their side it shows authorization pending while our status has gone to repair authorized and then equipment ordered. We have asked for information to be sent in writing and we have received nothing. We received one phone call last week while driving and was not able to capture all verbal information. Our contractor is not moving forward due to no communication from AHS. We have not been communicated with either. It's very hot in our home (we live in Texas) even with the fans running.

I have several properties covered under AHS. I am able to open the service tickets online but if I need to reach customer service it will take at least 2 hours to talk to someone. You will get disconnected a few times in the call. I was able to talked to a customer service rep after 1 hour and then the rep forwarded my call to another department and I was put on music hold for another 2 hours. I hung up the call after that. I am paying a lot of money monthly and in service requests to this company with 6 properties. They need to hire more people on customer support or take online chat requests to resolve the issues quickly. I had to hire outside contractor to fix my tenant's dishwasher which costed me a lot. What is the point to having warranty if I had to hire someone from outside.

Do not use this company! Took 90 days before I even heard back on whether they would repair or replace my old AC unit. Told me they were not covered expenses! Please stay away from this company as it is not what it used to be!

Updated on 07/12/2020: History/situation: Oven malfunctioned on 21st May 2020. Contractor (KTR) started troubleshooting the following week. (No complaints about KTR). Through the course of several weeks - oven deemed unrepairable. Bought new oven on 20Jun2020. Sent receipts same day to AHSPOR at AHS dot COM to review my invoice. Received confirmation email, per their department expect a 7-10 days to receive check. Called 12July2020 (22 days later), invoice still has not been processed. No check. I will tell you that there are several departments you will have to work with for any claims or issues. Customer service avg wait time is 45 -90 minutes to speak with someone. Call center is not USA so plan accordingly.

This warranty is absolutely horrible. When I first bought my home 3 years ago their service was good. I had an issue with a water leak and they fixed it no problem. I am now experiencing and issue with my ac unit and was told by the technician on a Monday that within 24 hours this company will give the authorization and I will be contacted to schedule a time to fix the coil. It is now 4 days later of suffering from 90 degree weather in North Carolina and American Home Shield still have not authorized my request.

I have had my warranty for 4 years, my AC broke in PHX and it's been 10 days and 12 hour plus long phone calls to AHS and they hang up and lie to you every time! "My system is down", "no a supervisor is not available", "let me put you on hold", etc. They deny your claim over and over, they hang up on you after you have been on hold for an hour. Total criminals! Do not fall for their scam, AVOID AHS at all costs!

Appliance Solutions came out for an issue recently and they did pretty well. It used to be hard to get a hold of AHS. But this was one of the better times.

My recent claim with AHS was handled so well. That was for the sump pump in the basement. So, the contractor had to just clean the pump and that was it. My coverage covered me completely for the sump pump. I just only paid for the deductible. It's easy to make a claim with AHS. Sometimes, it's difficult when I need to negotiate with the item. For example. First, I changed my furnace. So, they covered a portion of the furnace ‘cause they were trying to install a furnace that was not really like-for-like. I really cover most of my expenses to make sure they really were installing in my area that meets the standards. The contractor called me and said, “This one is not compatible. It will be a lot of work and a lot of modification.” I preferred not to do that so, I just paid extra for a different furnace.

I figured it was a smart idea to get a home warranty. I ended up with American Home Shield and when we couldn’t get our entire AC unit to turn on, my husband did a claim with then online. There was an immediate follow-up that they would file our claim and send it to a company that would contact us. Shropshire HVAC Repair & Service contacted us later that day which was very quick. The service was wonderful. The tech seemed like a very knowledgeable guy. He worked on something that had to do with fixing some of the wirings that were kinda underneath the house connecting the units together. Everything has been functioning perfectly and we haven’t had a single problem. With the repair, it makes a huge difference when it's hot.

Our recent claim experience with AHS was all great. The contractors came and fixed it. They were very courteous and fast too.

First Class Water Heaters came out when the water heater wasn't working, which was kind of an emergency. The tenant had little kids and she couldn't give them showers. I called on a weekend and the contractor came out the following Monday. He assessed the problem and tried to fix it, but it wouldn't work. He had to replace the whole water heater.

My air conditioner wasn't working one time. I filled out a claim submission online on AHS website and using it was very easy. I was told to expect their contractor within 24 hours. The one they sent named Rush Heating & Cooling had to come out twice though. Still, my AC has been working since then.

The previous owners chose AHS, and I just started to renew with them. It's very easy to schedule a call and check everything online. I like the way they have laid it out on the website like what is eligible out of it, what is covered, what is not covered. That also helps me a little bit. I've used AHS twice, and my experience has been pretty good. The most recent was when we had an issue with the fridge and Mr. Appliance came in. They did a good job.

I have two warranties. In one house, Home Shield was really bad. I'm thinking of dropping because the AC and the furnace were both wrong and cannot be fixed, and I had to buy my own. They wouldn’t do anything. The technician recommended new ones, but then they said, “You have to pay $1,500, something, to put some additional work.” So, I decided to buy myself. I am seriously thinking of dropping the warranty for that house.

My unit wasn't cooling so I submitted a service request with AHS online. I prefer going on the website because it is much more user friendly. There are long pauses and long waits going through customer service and things don't get done very expeditiously. When you speak to a person directly, they're normally nice. But it doesn't seem like they're properly-trained for the positions that they're in.

I call when I submit claims with AHS and the process is fine. Also, the contractors that have been sent out have been pretty good. This last one, I had to wait a week for an appointment, which you get a lot of wet clothes in a week. The technician was kind of an older gentleman and he didn’t have any customer service skills but he did the job. We’ve been very happy with Home Shield these four times since we’ve had it.

Everything went great with Heritage. They came the next day and their technician did the job and changed the motor that needed to be done. They also came for a maintenance job. Having American Home Shield is peace of mind because if something happens, you don't have time to worry. It's easy to make a call and get somebody to do the job for you. They have fulfilled all our requests. And if I need something, I call and find out, and they help me.

I’ve used a lot of different warranty services and American Home Shield is always the most dependable. Also their contractor was good.

I called and the operator on AHS's end contacted the local company in my area. They assigned it and called to let me know what day was available for me to be around here and set up an appointment. After that, the service guy came out and replaced the thermostat and checked the unit. We communicated through social distancing. He informed me and I was able to ask some questions. He gave me the answers that I needed about the unit and explained to me what do I need to do. He told me that I had a problem with the thermostat and my unit outside was overcharged with Freon. He was a very pleasant guy. He was knowledgeable of his trade and resolved my issue. It was good a good experience.

AHS sent out Burleson Services for my AC claim. They did good. They replaced the capacitor. The tech fixed the other things but he was here less than an hour. He checked to make sure the cooling and the coils on it were fine. He did a good job. He was a good guy. But the electrician that AHS sent out here ain't worth a crap. I've sent a request in for a post light outside on by the tree. They came out twice and then they followed up three or four times but they never told me that they could not go outside the house until I spent another $100 and they sent a kid out here. He told me they couldn't fix it because it's not in the area of the home. I was not happy with them. I spent $200 for nothing.

The air conditioner wasn’t working. I submitted a claim with American Home Shield through the phone and I was given the contractor's name and number and that they would be getting in touch with us. And Air Climate Solutions did right away. Everything has been excellent since they came out. But we just put in a claim for a leak. We put it in on Thursday afternoon or Friday and we didn't hear anything from them. We’ve been without water. I called American Home Shield and they said they would follow up on it and that was yesterday. Today, we got a call and they're setting up an appointment to come out. I was assuming that no one works on the weekends, but I would have hoped they would have found someone that could work on the weekend to come. But it's been an excellent service.

Our hot water tank stopped working and we called American Home Shield. I went through their representative and I was told to expect a contractor in two days. They suggested Draingo of Alabama. They came on out and evaluated what was going on with the hot water tank because we didn't have any hot water for two days. It definitely needed to be replaced because it had been about 15 years since it had been in here. Everything was fine and I'm very satisfied. It was a great experience and I enjoyed working with American Home Shield.

Kyka Tech was fantastic. The tech was amazing. He was very professional, fast, and very clean. He didn’t leave a mess. I would highly recommend him.

When the dishwasher was not working, the contractor came out and replaced the control board. It worked for a couple of days, and then it went right back to not powering on again. I had the same tech come out twice and then this week, the third tech come out, who was supposed to be a supervisory level tech at Mr. Appliance. Right now, we're waiting on American Home Shield to approve the parts or whatever is going on. Mr. Appliance is great. But the back and forth that has to happen between them and American Home Shield and the approval process is a nightmare. I submit my claims online and the website itself is easy to use. But there's no way to follow up on anything online. If I have to call into American Home Shield, I have yet to be able to do it in under an hour and a half.

My friend told me about Home Shield and the payments. She said she had purchased the home warranty and when her AC went off, the guys went out there and fixed it. So I decided to get it because you never know. What if something ever happens at the house? And I think Home Shield has been a good investment because I have called for a few repairs without knowing that those were gonna get messed up. Home Shield is like the best.

The icemaker in my fridge was not making ice at all. I submitted the claim online and American Home Shield's website was very easy. I was told that Sears would call me within 24 hours, and Sears called me a couple hours later. The guy came right in, figured out what was wrong, and immediately had it changed. He was out in 30 minutes. They were great. Everything been performing perfectly since. The repair made the day-to-day operations at home a whole lot easier. I don’t have to make ice anymore in the ice thing. AHS, overall, is easy.

Our garage door wouldn't go open and so we called American Shield. They sent a guy and it cost $75. Then, we were charged 250 for something that wasn't paid by AHS. I had to call too for the garbage disposal just the other day and the contractor came in and were gone within 10 minutes. They were in and out before I even knew they were there and the repair has been effective. The experience with AHS was good and I have no problem.

The plumbing issue was that the handle in my shower bound up inside the apparatus that actually the handle goes on and turns, it got bound up inside the wall. So, they just had to come out and pull that one piece out and put a new one in. The tech did what he needed to do and fixed with limited damage that should have been worse. I’m happy with the service I got outside of Home Shield, but I’m not very happy with Home Shield themselves.

Lakeshore Plumbing and Septic was able to clean out the floor drain and did it working again. My claim was resolved. They called to see what the issues were before they were on their way out. When they came out, they took care of the issue, and everything is good. My coverage with American Home Shield has been nice and easy. I wish I didn't have to have so many claims but it has worked for the new house. Having a home warranty is important at this point, especially not being able to get everything fully inspected due to the weather when we purchased the home and the Covid situation. Their online claims process is very easy as well. There was one-time that I was going to have to call, but I was able to figure out what the issue was.

The only thing is the wait time to speak to a human. On my most recent interaction, I waited on hold for four hours. But otherwise, once I get a person, everything has been wonderful. Working with them has been positive and their website is easy to navigate. Their contractors were very professional and easy to work with. America's Swimming Pool Company was quick and efficient. They diagnosed the problem and it was fixed very quickly, so we were appreciative. The pool is running fine since they've been out.

It’s been a very frustrating experience trying to get this washer repaired. The first time Sears came to repair it, they had to order several parts, which meant we had to wait for those parts to arrive and then schedule the technicians to be here. My husband and I both work, so scheduling to be home for them was very difficult. When they finally came, they put those two parts, only to find out they needed more. They called for more parts. But for them to diagnose that, they had to bang on the washer itself. At that point, I was beginning to wonder if we’re gonna get the same product back after the washer itself had been worked on so much.

My garbage disposal was backed up. Heros Plumbing Service has been out to my house twice, and each time was excellent. The technician asked questions to see if he could diagnose the problem before he started tearing into the plumbing. From the questions that I answered, he said, “Oh, you know, I’m pretty sure I know what the problem is,” and he went straight to what he thought it was, and it was the problem. So, he got that. I had some potatoes or something like that that we peeled, and he said that those stuck in the little U right there. He then took it out, showed it to me, emptied it, and made sure that everything was still working properly. He also educated me a little bit on what to put down the garbage disposal and what not to, and it was done. He was great.

Submitting my claim with AHS was really easy, especially doing it online. However, it was a little difficult finding a provider that was available right away because I guess a lot of people's AC units were out at the same time. I had to call in order to find a different company to come out than the one that I was originally given online. AHS should have more options when you file a claim. It was one of the hotter days and the air just wouldn’t kick in. I could hear something, but no air was coming out of the vents. They determined that it was some type of wiring issue where they needed to reconnect the wire in the AC unit. It was a really good experience.

American Home Shield sent Connett Services for our claim to replace the air conditioning unit. I did the claim online, and their website was easy to navigate. I’ve used it before for other claims. I was told that we should be getting a call within 24 hours. It happened in that time. I submitted it at night, so by the next day, we had gotten a call. Connett was great. The unit wasn’t blowing out air, and when they came to do the Freon, that didn’t do anything. So, they had to come out twice and there were other things that they found out that were wrong. We have been told last year that it was getting down to its last leg when they serviced it last year.

We've had American Home Shield for a couple of years. I have three different ones. I have one for myself, one for my son’s house and another one for my husband’s daughter’s house. Because we know that if they have a problem, we’d be the one’s footing the bill. My stepdaughter has replaced a washing machine with it, and my son had a water heater go out and they paid part of that. We’ve also used it once here with our icemaker when we first got it, so all three of us have used it.

Started with a service call in December of 2019 now June of 2020 and parts on back order with no expected date to get it. Wow. How long will we have to wait? Called in several time minimal of 45 minutes on hold and have a new excuse each time. I have dates times and who we have talked to but it makes no difference to them!!!

This is going to be a long rant regarding poor customer service from American Home Shield (AHS) and Servicemaster. Let me begin by stating I have been a customer of AHS since 2001 and I expect good customer service when I have to use their services. Our air conditioner went out Thursday and I was contacted Friday by the contractor AHS has an agreement with for a/c repair. They were unable to examine our a/c until Monday. When he arrived Monday afternoon he found the compressor was shot and would have to be replaced. That, in retrospect, was not the bad news, but that AHS would have to approve the repair. Now, why hire contractors in Tulsa, if you are going to second-guess their diagnosis in Memphis. Basically, we are in a holding pattern until someone in Memphis realizes that an a/c will not operate without a compressor.

My AC unit is still awaiting a part (coil) that was ordered on June 3rd according to my account. I have explained that there are health concerns with heat (regarding my son) in my home, and it has fallen on deaf ears. I had a supervisor call me (FINALLY) last week, and she was as helpful as the regular customer rep. The vendor has been more helpful than AHS. I have explained to each customer rep that either they are not being truthful with me or they have very limited access to information. They reached out to me on Facebook (after I entered my story) and asked for my phone number if I still needed help. I did, and I am still here waiting for a call.

After contacting ConsumerAffairs.com they very quickly contacted me and resolved the issue.

This company did reach out to me and has since resolved the issue. I am willing to give them another chance, all we ask is that they follow through and honor what was said. They have and we appreciate this.

Service call on June 3rd, said bad coil, added Freon. When turned on again nothing working. Second guy they sent said since other company added Freon can’t touch. Promised me new unit and parts would be in today and obviously they are not. I have an elderly mother and children and going to be 90+ here, this is not right at all. I have called numerous times, asked for management. After waiting on hold and talking for hours, still haven’t talked to a manager. I have a warranty for a reason, not to wait 2 weeks for air conditioning. I want an answer now, how you are going to resolve this? My family's health is in jeopardy!!!!

To submit claims, sometimes my wife goes online and sometimes I make a phone call. We can’t choose what contractor we want to use, but we’re well pleased outside of the fact that if they send a contractor the first time and he doesn’t do it correctly, then we want another person to come out. We then have to re-call them instead of just dealing with the contractor themselves. One time, we had a claim on the internal working parts of the toilet, which were all rusted and in bad shape. We called about it because they weren’t working properly. Plumb Genius came out and installed the internal parts, but we had to call them out three times.

The AHS rep was very professional when I called in my claim. They sent me something through the phone and said the contractor would call me whenever they were available. The contractor saw that our line had come loose. They put a zip tie on it and it worked for a day or two then it just stopped again. Considering the times that we’re in and that it’s summertime, I would like them to get back with me sooner. They took my unit apart but have not gotten back to me to let me know when they were gonna assemble it back or when the part was ordered. I have no clue and I’m just in limbo. I also wish there was better communication. If I don’t hear from them in another day or two, then I’m gonna give them a callback.

My claim was handled excellently. The man called, gave me some notices of when he’d be here, and showed up right about that time. He looked at the problem and said the unit was gonna have to be replaced. It was an old unit And Replaced it with a new one. He showed me how it worked and he was gone just that quick. I Also had one other claim with our washing machine and it was the same great experience. The contractor called to let me know that he got assigned the claim and that he would be here the next day. He came the next day, saw the problem and fixed it.

The chain broke in the toilet. Someone came out and they replaced the chain and stopped it from running water. They told me that if it happens again, I can give them a call and they'll come right back and fix it. But I've had no issue since. Everything was fine. They took care of everything I needed. The guy knew what was going on. He was very polite. We stayed six feet apart. He had a mask on and I had a mask on. I'm in home all the time as well. So it's nice to see someone professional. Overall, AHS has great service. I submit my claims online and then I reach out, and they get me the next available contractor. I recommend it to a few people as well.

NOVA-HVAC came out and it went well because it was a simple fix. I explained to the technician what was going on. The issue was just a water leak in front of the air conditioning unit so he just had to put new tubing. He did it in about 25 minutes. It didn't take long at all. We've had American Home Shield for two years and used them three times and they were excellent. So keep doing what you're doing, American Home Shield.

I saw an AHS commercial and then I checked them out and I was like, “Hey!” And what made me get them is because I have another property. I had properties and one of the ladies was complaining about something and another lady complaining about this. And I was like, “You know how I can fix this and I not have to really worry about it.” I got Home Shield, put them on there, let them call, set it up, I pay the 100 bucks and then the guy comes out, fixes it or replaces. I told the guys in my office about it and how they work, so they decided to have it in their houses.

Our garbage disposal was leaking. We submitted a claim with AHS and it was an easy process. They assigned JQ Air & Electric to us and they got that fixed the next day. Other than that, there is a problem in the claims process if the contractor comes out and submits a thing saying this is what needs to be fixed, then sometimes the contract doesn’t cover it. It would be better if AHS could make it a 100% coverage on everything.

The contractor out last week and the dye that they'd put in hadn't done whatever it was supposed to do. They were supposed to call and make another follow up appointment because they were checking for leaks in our air conditioning. However, I still haven't heard anything from them. This is the second time we've had problems with our air conditioner and AHS always gotten somebody out right away. The same technician came both times and he was marvelous. He listens and explains things to where I can understand what he's saying. He also wore his mask. I was very impressed. I like that AHS is very prompt. They are also very quick to respond to any kind of problem. Every time we have a question, they're very willing to answer it.

Home Shield did a good job on one of my rental properties so that's when I said I would try Home Shield on all of them. In a month and a half, I've used them seven times for different houses. And then, I got one tenant who every little thing is a problem. It probably cost about 20 bucks, but I paid 75 and be done with it, for the labor, where they came out and said the unit was not flushing all the way. And then the next-door neighbor saw her using them and she said they were so good. Home Shield is doing a great job. My son owns a couple of houses now and he's using Home Shield. He is about to get it for the other one.

My air conditioning unit was not working. So, we had out an AC guy and he determined that it was something electrical. So, then Sure Electric was called out. He tech was wonderful. I was very impressed with his professionalism and personality, as well as on how he figured out the problem and fixed it. He ran out, got the part and came back. Everything is working great now. With American Home Shield, I picked the coverage that I needed and wanted. They respond within a nice certain amount of time, and I get someone out here within a couple of days. I have been happy with the services.

My freezer part was working but my refrigerator wasn’t cold at all. I had to take all my food out and give it to a neighbor so that it wouldn’t go bad. The contractor was responsive and they fixed the cold part. Without the repair, things were a mess but it was fine once it started working. There was an issue with the water coming out and they said they fixed it, but they really didn’t. I can live with making my own ice and stuff though. I’ve had a warranty in every house I’ve ever had. My family lives in California and I’m here by myself. I’m not a handy person so I needed it for every little thing. I like being a part of American Home Shield and I’ve been with them for three years. They always give me quick support if I need it.

The contractor didn't do anything other than say he thought the issue was a wiring problem and that he didn't think American Home Shield covered the wiring. So nothing was fixed. But it's not on American Home Shield. It's on their provider. I don't know how much they know about what is covered and what is not covered under American Home Shield. I would have thought that everything is covered because when I paid for the additional pool coverage, it was the pool, the heater and anything to do with the filter and the pump. So I would think the wiring would be covered.

There was a leak in a pipe in my subfloor. So the guy from NW Sundance had to crawl down underneath the house and fix that. I also had some issues with my shower dripping, and so he took a look at that, but mostly it was the leak. Submitting claims to AHS have been very easy. You go online and put the request in and usually there is a response in a text right away. Their contractors are average.

Submitting my claim went really well. I just called AHS and they called Myers. Myers then called me. We made the appointment and they came out. It was very easy to do. The contractor who came out did a good job when my air conditioner quit cooling. They got it going and I was very pleased.

The AC unit for the upstairs of my house went out. I filed a claim with American Home Shield and they sent Absolute Comfort out. The AC works now. But the company had to come out and diagnose what was wrong then American Home Shield had to order the parts and send it to Absolute Comfort. Then they had to come back out. So it took about a week and the upstairs of the house didn't have air conditioning for that period. If there was some way American Home Shield could shorten that, at least for air conditioning, that would be nice. But that's the only thing. I totally understand that that's kinda what they have to do.

American Home Shield was part of my purchase agreement where the seller would pay for it for a year. I called them for a claim and they set things up. They made the appointment and I had to get online to get my appointment. That part was kind of confusing because they kept saying somebody would call me back, but nobody did. It turned out that they had my wrong phone number that's why they didn't call me. I don't know what number they even had because I've had the same phone number for 15 years. But the place that did the service, Ice Cube Air, took care of all the insurance stuff. It was easy as it could possibly be. It was great.

Everything went wonderful. There wasn’t anything that was emergency. I could do without the garbage disposal for a couple of days. So, it worked out. We had a sink in the bathroom wherein the pipes below it were dripping and we couldn’t cut off the sink. For one, it was old and we were afraid it was going to break by turning it too much. And then, it couldn’t be turned to shut it off. That had to be replaced. And my garbage disposal stopped at that time so that had to be replaced. Home Shield sent someone out in a matter of a few days. The CNJ tech did everything he should have done. It’s very important to have a home warranty. I’m getting on with age so it’s even better and more important to me. My husband used to be able to fix a lot of things, but he’s gone now, as of a couple years ago so I need all the help I can get. With that, Home Shield would help me if something does go wrong.

You get your home warranty when you buy your house and when we moved in to our home, we got one. The policy ended and we didn’t renew it. We then thought that we should get one just in case we needed it and so far, we’ve been happy with American Home Shield. That's why we’ve kept it. One time, a tech from Repair Solutions came and he was great. He knew instantly what was wrong with the unit and he told me what it was. We had the same issue with the washer and dryer that American Home Shield had a different service company come out a couple years before. The tech from Repair Solutions told me what wasn’t put back together right by the previous person that repaired the unit and he showed us. He walked us through everything. He was also polite and clean. I was home alone with my kids. All-around, I would give him a 10. He was really nice.

Recently we had a plumbing issue. AHS sent Heros Plumbing Service out. That particular instance was seamless and it was good. The tech was great. He was efficient and they were professional. But the prior one with the air conditioning last year was horrid. I felt like the contactor that they were using was dancing around our problem and not wanting to replace the unit. We had gone through that years ago with having to replace the air conditioning, so I knew a little bit about what was needed. But, it was clear that they kept sending the same contractor out over and over, and he was doing very little other than consuming our time. We were without air conditioning for a long time, it fell on deaf ears with American Home Shield.

When my washer had an error code for a water supply line, I called AHS and they scheduled the repair. However, I was on the phone for quite some time. I spoke to one representative and I was upset so I waited for a manager. The manager took two seconds to get it resolved, but he didn’t seem like he cared. He seemed kind of annoyed. But it was pretty easy once it was scheduled. The contractor came out and he was really friendly. He was a young kid and local to the area. Everything has been working properly since then. I'd like to have more communication from AHS. When my policy renewed, they increased my premium. It was on auto-pay, so I didn’t even notice it until the claim. It would have been nice to have more communication about the fee increase. I don’t know that I’m in love with AHS. Once my policy is up, I’m probably gonna move on.

Somebody 20 years ago recommended American Home Shield for me, and I’ve had it on as many as three homes at the same time. When I made a service order online for my icemaker, the website was user-friendly. Suncoast then came out, identified the problem, and they had to order the part. When the part came in, they came back out and put it in. It was all good and as of right now, the icemaker has been functioning very well. I had other sources of ice, so it wasn’t a critical thing, but it was nice to have it back on. Overall, I have a love-hate relationship with American Home Shield. The Suncoast thing went very well but there are some that go very bad.

We've had American Home Shield before when we first moved in. It was offered 20 plus years ago and we like having that option to call people out. We normally do a lot of home improvement stuff ourselves, but it's nice to have an expert come out, especially with the big stuff like the heating and air. When my kids’ bedrooms weren't getting cold from the air conditioner, I didn't know if there were any leaks in the system or if we had enough Freon in there. My husband hoses out the unit and cleans it out, but to work on it, he doesn't have stuff for that. We had a guy from Air Technology come out and he was friendly, knowledgeable, and on time. He determined that there wasn't anything needed. He said the ductwork looked good, and I just had to replace the filter in my hallway vent, which was on my to-do list. I replaced it. Also, we have dual-pane windows and the one in my daughter's bedroom had a crack in it, so I had that replaced too.

A & L Appliance came out to repair the dishwasher. A guy from another company came out and kinda did a little fix with his screwdriver, and then about three weeks later, the same thing happened. So, when A & L came out, their guy said, “Look, I’ve had experience with these things and this panel is bad.” Now, I haven’t had any problems. This guy got it straight. The claims process with American Home Shield was great. I would recommend them to anyone that was looking for any kind of warranty coverage for their appliances.

I called in an order and American Home Shield set me up with Kingwood. But I didn't know anything about them and I didn’t want anybody to come in my house that I didn’t know. I went ahead and called American Home Shield back then I called Arrings. They told me that they had changed the name to Air Majesty but they were all still in the program. The guys are just a special group. I liked them a lot because the guy that comes out here has been out here before. He knows the property and the appliances. He's such a great guy and he does a great job. I feel really comfortable with him when he comes out. They went ahead and looked at the compressor and it wasn’t turning on. The tech fixed that. He wasn’t here any more than half an hour at the most.

I was with American Home Shield at least a year ago, and I'm now on my second run with them. Air One Mechanical came out recently for my AC and their service was good. After a couple of months of being with AHS, when we had an issue with the water heater, they were not covering it because they said that we haven't been with them long enough. Nevertheless, I would give them an 8 out of 10 for their service. I also just recommended them to my sister this weekend.

We put in a request with Home Shield online because I couldn't get any water out of our waterline. The site was user-friendly. It got me to where I needed to be. The only thing was it said it was a refrigerator and they asked for the brand but it didn't ask for any detail on what the problem was. Cooper came out and took a look at it. The tech said he needed a part so they ordered it. They came back 10 days later and installed the part. If I had been able to put it on the online claim and saying that the waterline was not providing any water, they might not have had to order a part and could've finished up the job that day.

Flash Garage was great, they were on-time, they got the job done really quickly, and everything's working great. The issue was something about a control panel inside of the actual piece that's attached to the garage door in the garage. The coverage I've received with American Home Shield has been good. It's been pretty seamless so far.

We had a claim with American Home Shield for an AC issue. We had an idiot come out and he did something that I’ve seen other idiots do. He poked around outside, didn’t know how to fix it, and decided that the problem was a leak upstairs in the attic. Nobody needed to be in the attic. As it turns out, that was just a waste of time. He forced us to continue the claim. We had to pay $700 to replace the Freon in the system because he said there was a leak. There may have been a leak, but it wasn’t a very big leak and it managed to last for at least 15 years. Maybe it was low and needed to be replaced. Part of the problem was that the air conditioning system that we have is older and it still uses Freon. So, they wanted about $8,000 to put in a whole new air conditioning system and that’s only half of the system. We have two units. But that didn’t fix the problem.

The condensation line in the air conditioning unit was backed up causing a flood which was an emergency situation. I called AHS several times that day to request someone come over to fix the problem. I called and called and called. Each time I called I was put on hold listening to a recording saying that because of the COVID-19 situation, they were backed up. I waited on the phone for several hours each time I called. Since this was an emergency, I needed to get this fixed at once but calling all day to the AHS yielded no answer and there was no e-mail that they had either to contact them. I finally had an outside source fix the problem.

No air for 4 days so far. Called on Saturday to report failed heat pump. Was assigned a company that is 30 miles away despite the local presence of numerous heat and air companies. Immediately called the distant company and was informed that we would have to wait until Weds before getting a service person. Why can't we get someone more local and available?

This was one of the worst customer services I have experienced. They messed up multiple times with their organization and didn't do much to improve it. One time, I had to wait 3-4 months for something to be fixed and when I asked why the long wait, there were multiple reasons. They kept on sending the wrong people who didn't have full knowledge and kept on making excuses for the appliances.

1 star is being nice. We received this service when we bought our house in 2009 and have keep it since. 2019 to current we have had issue onto of issue. This last one I called for our Fridge on May 8th and it is now June 16th and still not fixed. Apparently 1 part is on backorder. Well how someone is supposed to last this long without a fridge is beyond me. I have call multiple times in the last 3 weeks and continue to get the run around. Today I have been on hold for an hour and 50 minutes and still waiting. No customer service! Never again!!!

Previous responses were always quick and professional. My problem has been in review now for several days. No help when you call their office and wait on hold for 45 minutes only to be told it is in "review". No one has called what the problem is and at my age with high humidity coming back in the next day or 2 I am concerned how long for an answer.

In my experience so far with American Home Shield, there has not been a single phone call where I had to wait less than 45 minutes to speak with a customer service representative. I called AHS two weeks back because my clothes washer was not working. I was told on June 8th that the part has been ordered. Yesterday, I called the parts department and waited on the phone for 1 hour and 45 minutes but nobody answered the phone.

AHS sent Durham Contractors to my home May 21, 2020 and their technicians flooded my home. Not only is AHS not liable, but they have not sent anyone to complete the repairs to date. I have called daily, remaining on hold upward of an hour just to get someone on the line. Once an agent is on the line I keep being told that they are awaiting a report from Durham Contractors whose negligent technicians flooded my home. Today is June 16, 2020, the service date was May 21, 2020. AHS agents keep telling me that they are leaving messages for Durham Contractors but not receiving a response. These are the contractors that they are sending to the homes of consumers?

Updated on 08/04/2020: On June 16, a representative from the company emailed that they would provide a refund on my claim for plumbing service that I paid for in addition to my $75 fee for service. I have followed up two times about my refund for the plumber, but as of 8/4/20, I have not heard anything or received payment. I would appreciate it if someone from American Home Shield will contact me about if - and when - I will receive my refund. Hopefully, since they did reach out to me with this offer, they will follow through on this promise.

Updated on 10/14/2020: Hi, AHS is the worst home insurance company ever. I have a plumbing issue for past 6 months and they still cannot resolve it. Every other month they keep on changing the vendor and they hang up when I call them for follow up. Last Friday, I called their agent and he assured me that it will be fixed within 2 days. When I called them to follow up after 3 days, another agent told me to hold and after a wait of 45 mins, they disconnected the call. Imagine...45 mins wait!! Who does that?? This shows they don't care for their customers....Worst customer service ever!! Stay away....I am planning to go to some other insurance company....

National Platinum Services came out for a washer and dryer issue and it's been good so far. The technician was great. The lid needed to be adjusted because it wouldn't hit the switch properly. If you turned the unit on and walked off, it wouldn't go through its cycles. We were either having to go to the laundromat or we couldn't do our clothes at home. I filed the claim with American Home Shield online and the website was pretty good. It was very user-friendly. I was given the expectation of 48 hours from the time I put in the claim for them to get in touch and then set a date with me. It was kind of like doing cable. It was kind of a date window.

I have been a customer for over 7 years and have only used them once before this. I called them out for 2 leaks. One couldn’t be fixed right away and the other was supposedly fixed before they left. It wasn’t, and when they came back they said it was a new leak and I had to submit a new work order and pay another $100. Long story short, it has been a month and it’s still not fixed. I tried to cancel my account, but after a 20 minute hold they hung up on me. I tried to cancel over FB messenger, at which time I was assured they would take care of the problem. Then, the work order was canceled for the second time, saying the work order was completed and I’m getting no response on messenger. Maybe they’re going bankrupt. Hard to tell, but I’m out $300 and nothing is fixed. I’m reporting this to the BBB. Don’t waste your money!

I submit claims with Home Shield online and it's been very easy. And the contractors they've sent out have been very good. A-US Air Conditioning of Texas had to clean my coils in my attic and they did a good job with our AC claim.

The journey was not a short one, however it’s the outcome that counts. American Home Shield and Comfort Pros both acted like the pros they are! Have been a member of AHS for 2 years now, and they just earned a third! My family and I thank you!!

It's very valuable to have home warranty. I've used it maybe five times. AZ Remodeling & Plumbing came and they were knowledgeable and very professional. It was something minor, but they took care of the plumbing issue. It's working now.

I submitted a claim for the dishwasher. It wasn't turning on. I went online and asked for a plumber to come out and take a look at it. It took about two weeks to have somebody come out. The schedulers said it was because of COVID. The technician was great. He took the motherboard out, reset everything, and put it back in. Everybody that comes out has always been great.

My main breaker was tripping continually and it was hot. I went online to submit the claim to American Home Shield since it was readily available versus calling the main number, which rang and rang. There is an emergency number but I was not able to connect with anyone. It went to a recorded line so, I passed that up. I hung up because I was in a frantic situation. According to the website, I was assigned a particular contractor but it was up to me to contact the contractor to set up a time to come out. I did so and by contacting them directly, it was very efficient.

AC Rescue was great. The technician was very knowledgeable and he was able to fix the problem -- the Freon was low. It was a new unit that got installed before we bought the house and he thought that they did not fill it up all the way. He was here for 30 minutes and I was satisfied with the timeframe. The coverage I have has been good, and it is easy to submit the claims online. AHS's customer service, however, has long hold times right now.

When my microwave convection oven was not working, I called the number for American Home Shield and asked them about it. I paid a $75 fee, and Sears came out and diagnosed the problem. AHS then approved the cost of the new door, which was almost $400 plus the service call, and they covered everything. Sears then got the replacement part and put it in. The tech who came in was good. That experience was, overall, perfect. It was nice to have the unit working, and they showed me where to go online to get the manual to know how to use the convection oven properly.

The air conditioner wouldn’t work. We called American Home Shield and they called Scheid Plumbing, Heating & Cooling. They came in, cleaned the AC, and replaced the fan motor. They worked on the AC some time and they left. But the next day, it still wouldn’t work. It was a Freon issue. By the time they were all done, it costed us 500 bucks out of pocket ‘cause they charged us for something that AHS didn't cover and they cleaned another unit that had nothing to do with AHS, which was 160 bucks.

The washer was not running enough water in to do the wash and then it wouldn’t spin. A technician from Sears came out and checked it. Then another tech came about four weeks later with the parts to put in. The washer has been working fine since. I’ve had Home Shield for 20 years and I keep renewing with them because of my age and the fixed income. And if the appliances go bad, I really can’t afford to come up with a whole lot of money. I can afford to pay a little bit of premium, but I can’t afford to get them fixed all the time. I’ve never been dissatisfied with Home Shield except when they didn’t wanna replace my furnace and I ended up having to pay money to get it fixed.

One time, we didn't have any hot water and we submitted a claim online to American Home Shield online. The process was very streamlined and really convenient. They made things very quick and easy. Their contractor Response Plumbing & Rooter came to our place and the techs were able to reset a sensor that gave us hot water a little bit. It turned out that the sensor was defective so the techs came out again to look at it. They ordered the part needed and when it came in, I contacted them. They came in again to install the part.

When I called AHS, the automated machine told me that I would be getting a call to schedule up with a contractor. Before we could conclude the phone call, I got a text message saying that they had to find a contractor. But I told them that the little automated system said that a live person would be contacting me to set up the appointment. Also, I prefer Southern Comfort. They’ve been coming out here for years and I’d rather keep the rapport with one company. So, immediately after that call, I called AHS back to speak to an individual. The guy said that he had to cancel that order, which was the $75 charge, and I understood that. Then, he said that he would submit another one because I requested a special contract, and I was okay with that.

The American Home Shield website was easy to use. I just went online and filled out the request to have the plumbing fixed. Discount Contractors said they would either come the next day between X and Y throughout the day. Then they followed up with a confirmation and a more narrow window to let me know that they’d be there that afternoon. They were professional and efficient. The plumber fixed the leak from under the kitchen sink.

The contractor who came out for the dishwasher and the oven was very professional. He had a mask when he came in. He also had things on his shoes and gloves. He was fully prepared, very quick and thorough. The first time he came in, he was able to completely do the dishwasher. The second time, he had the oven working before he left, but I happened to call him before he left the driveway because when I tried to turn it on, it didn’t turn on. He immediately came back in, reassessed, and ordered another part. When he came back out to put that part on, it worked.

My water heater went and my neighbor kept telling me I should get AHS. And I've been a member since November. Home Shield's claim process is super easy and simple. An issue on my AC happened and it was the first time I had a claim with them. Originally, we paid the deductible and when I had to resubmit the claim because my air had stopped working, it was just as easy. There was no mistake in asking for the payment. It just said someone will be out. Then someone came out again immediately so it was fine.

I heard that American Home Shield had a good reputation and so far, my experience with them has been pretty good. Recently, I had an issue and I submitted a claim online. Their website was fine and they sent out All In One Appliance Repair. The techs were very professional and very good. I didn’t have any problems at all.

The communication was fine. AHS let me know that my claim had been received and told me the date. Then I got a text message letting me know the actual time and who was coming. The tech was nice and courteous. Some type of sensor that was in the back of my dryer had burned out and he explained everything to me as he was fixing it. He also told me the maintenance and how to keep it clean in the back of it. It was a great experience with him. I’ve already recommended AHS to 4 people and 3 have already joined.

Sometimes sellers pick the warranty that comes with the house, but if we have to pay for the warranty, we go back to AHS. With our last claim, the contractor showed up on time, fixed the AC, and left.

My plumbing claim with American Home Shield went perfectly. AM PM Plumbing came out and their guy was very professional and quick. He was courteous too and he knew what needed to be done. I just love them. They had to snake behind the wall to open up a clog and the repair was very quick. The repair took within 10 to 15 minutes. They also stayed in communication through email and phone calls.

The contractor who came for my appliance was very work-oriented. There was no customer service there. They just said, "Hello, I'm from Sears. Where's the microwave? We need this part. We ordered it and I'll be back in a couple of weeks." They then came back after a couple of weeks. Although the person wasn't sociable or friendly, they got the job done and that was what I called them for.

The air conditioner had stopped working. I called American Home Shield and then the next morning, I had a message from All American Services and they came out that afternoon. They were only here for about 15 minutes. The guy said my fan had gone out and he replaced it. I liked them a lot. They were professional and personable. We went from being uncomfortable to being comfortable within a short period of time. At this point with my home, I wouldn’t want to not have American Home Shield. I’ve enjoyed it and it has worked for me. In the long run, I saved a lot of money from it.

GilTech Appliance came out and the tech got the job done in no time. He did the job right and everything’s working. I’ve worked with him before and he’s fantastic. Home Shield is also fine. I had some issues, but I understood them eventually. They’ve been doing great.

JR Plumbing and Mechanical was pretty quick coming out. The tech was a little hard to understand but you could understand him. He was a really nice guy and professional. He came out on time. It's easy to submit claims online, except for the fact that sometimes it’s a little confusing with the choices. There should be more to the choices.

The heater and air conditioner were both coming on at the same time and I knew it had to be some kinda wire crossed or something. Weatherwise came out promptly and did a good job. Their technician checked it all out and it was the thermostat. He replaced it and he checked the amount of Freon in my system, and it was full. He appeared to be a very competent technician and I was satisfied. I just bought the place six months ago and I called American Home Shield one time and they were very helpful and did a great job. They sent the repairman out. I’m happy with them.

I enjoy having American Home Shield so far. I have been seeing advertisements on TV and emails about the service and I thought to give it a try because it may help me around the house with some things I need. When I did a claim on May 25th and paid a service fee, A-US Air Conditioning of Texas came out on the 29th and did service on that day. The guy put freon in the unit, but recently, it started back getting hotter in there and the unit outside was making a funny noise. I did a second claim and when he came out on Friday, June the 12th, he said it was the fan that was burnt out. He replaced that as well as some of the parts on the compressor, and it helped a lot. He’s a good guy and I like him. It's still cooling off in my house too.

The A Wisdom Electric contractor was very professional and everything went well. Behind one of the outlets, a wire that was burnt. It took him a while to fix it because it was very complicated. There were many different tests that he had to do. I was satisfied with the overall procedure. However, I've had problems with Active Appliance. Our dishwasher and our refrigerator broke. Both of them were “fixed” only that it was done wrong. For the dishwasher, I had to wait so long for them to come back in. And during the pandemic, I didn’t have a dishwasher. They kept saying, “This is wrong.” But the technician that kept coming again was not good.

I’m the person that doesn’t want to be on hold for 30 minutes, but they have a problem with my account. You can put the claim online, and they tell you to do that because that’s the fastest way, but when I put my number and my information online, my name doesn’t pop up. I have to call them, and it’ll take about 30 minutes on hold in order to get through because their system online is not very accurate. Other than that, when there was a leak on our main waterline that goes into the water heater, they had Draingo of Florida come out quick. The guy was on time and he fixed the problem. It was just a loose gasket and I felt like I could have done it, but he’s a professional.

I've had AHS for a long time and they've helped me mainly with the stove and the air conditioner. The guy AHS sent was real nice and decent. He came out once before and changed my thermostat that had went out. And when my air conditioner wouldn't go off he showed me how to deal with it. He was telling me that I had it on fan. If I keep it on fan, it was gonna cause it to blow. And if I put it on air, then it would go off and come on when we need to.

When my washer had an E1 error and needed a new control board, Donaway came out and did a great job. Submitting claims online is much simpler. You don't have to go through all the same jargon. When you put a service request in, you get the contractor's name and contact information within 30 seconds. If the issue is very urgent, you can pick the phone up and call the contractor. Most of the vendors will look it up if they haven't read it all already. If they have a note, meaning they're scheduled that day, they'll send someone right out to look at the issue.

ClearWater Management came out when we were having a problem with our filtration system. They were able to fix it as soon as they were here. It turns out it was a quick fix. They were very pleasant. Once or twice AHS didn't send out very quickly or the people they sent out to us were not really qualified. We had somebody install hot water tanks once twice in a row because they kept sending the same person out. The hot water tanks caught fire so they finally sent somebody else out and he fixed the problem right away.

American Home Shield sent Plumbing Enterprises and they handled the service very well. I like that the guy that came in for the repair wore booties and mask. He also did the social distancing thing. He zeroed in on the problem and was done in no time. This is my second claim with AHS. I had something done for my heater during the winter. Somebody came out and the same thing, they did what they had to do and were in and out.

I was looking for something that I can rely on. I know that home repair is expensive and I wanted to make sure that I was covered outside of my home insurance. A friend recommended American Home Shield to me, and so I went with them. Patel's Plumbing & Sewer Service was quick, but the fix didn't last very long. Right now, the disposal still doesn't work, but it's not running over now.

I have been without an oven for over a month. I've seen 3 repair men attempt or say they cannot fix the issue and it needs to be replaced but AHS refuses to call me back or take my call. I have been hung up on the phone after waiting over 45 minutes for someone to answer. I have been promised a manager or specialist and they have not reached out ever! I am only asking that they follow through with the service they are supposed to provide. The phone number for customer service is impossible. I feel beyond disappointed that the first time I need to use the service I've paid over a year for, refuses to help.

I have been a long time customer of AHS. My recent experience has been so bad I am considering cancelling my contract forever. I opened a service order for a broken ice maker in early May. The technician came out and told me it needed a part and he would let me know when he had it. No contact from repair company or AHS. I called repair company and was told they don't make the part and AHS would replace the ice maker. Spent over 4 hours on hold on multiple calls the 1st week without reaching anybody. The next week spent about 2 hours on hold and talked to customer service who had to transfer me to appliance procurement department, another 45 minutes on hold, multiple calls. They had to check, told me to call back tomorrow (why can't they call me?).

This home warranty, from the home buyer's perspective, is a waste of money. You wait and wait and wait to get a repairman out, and things take forever. We had a plumber come out 3 weeks ago and they still haven't submitted required paperwork to AHS. AHS will not assign us another plumber, so we are still waiting. Awful customer service. Was on hold 45 minutes, and had to wait 15 minutes to get an agent on Live Chat. Still no answers.

GE looked at my refrigerator on June 2nd and said the defroster they needed was backlog and couldn't get it until the 20th of June. I talked to AHS and have been getting the run-around. Refrigerator is still down.

I requested service on my air conduit May 4th. American Shield sent Greenway home Service to my house for repair. Tech came told us that we needed one thing repaired, ordered the part Tech came back the next week to tell us we needed a different part. Another Tech back repaired what they said the problem was, a week later the air stopped cooling off house the house again. So we had to wait yet again for Senior Tech to come out. He came and tells us that something else is wrong and they have to order the part. So after a month and a half we still do not have any air and don’t have a scheduled date as to when they are coming back to my home to do the repair.

This service is great until it's not. Sears recommended that our 1982 model washer be replaced. Our account has shown "authorization in review" for 8 days now. A load of wash in the laundromat is $5, not to mention the time and inconvenience. I am trying to reach someone to see what the hold up is - I have been on hold now for 23 minutes. Unacceptable customer service. Also, AHS used to contract with our local repair companies who could usually come out the very next day. Now they only contract with Sears who sometimes takes a whole week to even come and look at your appliance. Not happy.

Updated on 07/15/2020: The initial AC company refused to come out and make the air conditioner operational again. So, I dealt with that for almost three weeks with no air conditioning in South Texas in 107-degree temperature. I tried getting American Home Shield to get another contractor out but I couldn't get anyone off on hold. Finally, we had Rio and they did a fantastic job. They were professional, courteous and timely. I would use them in a heartbeat with or without a warranty. But I probably won't renew my contract with American Home Shield because it's so hard to get ahold of anybody. And when I did get ahold of anybody, they wouldn’t take care of it in a timely matter.

Thermo-STAT Mechanical was the contractor American Home Shield assigned to us for a claim regarding our AC unit. They were really helpful and their guy was great. He answered all our questions. He was really respectful about wearing a mask and all that kind of pandemic protocols. He also walked us through things. We were really impressed with the company that came out.

We had a dishwasher that was not working. It was a pain and my wife wasn't happy. We called AHS since their website was down for some upgrade and I placed the order in. They took the deduction from my account, and they sent me a text and called within the next 24 hours about when the contractor would be out. Then, a rep from J&M called within 12 hours and when he came, he replaced the solenoid. The dishwasher worked for two days then it didn't work again. I went on the website of AHS because it was up and running at the time and it asked me if my claim was connected to my previous claim on the dishwasher. So, I reinstituted the claim online instead of sitting on hold.

Airpro Service had to come out a couple of times to get the problem fixed. I had a recall on my unit because the problem kept happening and they tried several things before they really fixed our unit. Everything was good. I’ve had a lot of things done since I’ve been with American Home Shield, and right now, everything in my house is working so that’s a good thing. I appreciate them. The $75 price I have to pay for them to come out is pretty reasonable. They have always taken care of me so I’m still with them. I live alone and I can rely on them. They send me the best people who are trustworthy. I can always call and get them back out here. I recommend them.

Our AC wasn't working and was switching itself off. I filed a claim and the guy who came had been here earlier on when we had a problem with the AC. He didn't fix it the first time and then AHS sent other people to fix it. This time, he said the problem was the door on the unit. He didn't explain whether it's on the outside unit or the upstairs unit in the attic but he said that the door opened on its own. It has a pressure switch inside and once the door opens, it switches off the unit. He could've told me that on the previous service and we could've gone and looked at it ourselves, but he didn't. He got really obnoxious whining about the door and then complained that he had to put two screws in to fix the door and keep it closed. I didn't like his attitude very much but in the end, he got it fixed.

We chose American Home Shield because we experienced them before with our previous home buy and they did a good job, so we stuck with them. When we decided and start looking at the warranties, we ended up going back with who we knew. When they had Valley Lock & Key come out, my wife thought that they did a very good job. They were very professional and their work was good.

American Home Shield sent a tech from Big Kountry Appliance Repair and the experience was perfect. It was very smooth from beginning to end. The dryer had some blockage in the coil. The technician took care of that, and then the washer required two different parts in order for the filtering of the water to happen. I was able to work with it until he got the part that he needed. He offered a temporary solution until the parts were to get here. He did his thing and then he followed up. He was very efficient and very quick in rescheduling the appointment. I was very happy with the service. Whatever the issue was he was able to fix it.

There was a clog in the drip pan and some fiberglass. May Heating And Air came and the tech removed that blockage. He was professional and showed up on time. He went outside to check the unit to be sure that everything was okay and he assured me of that. But it's been less than two weeks and it has gradually been increasing in temperature in all my bedrooms are upstairs. It's like 89 degrees and I have medical issues. It’s like a furnace in my upstairs house and it's unbearable. I had put in another service request online, and they're supposed to come tomorrow. I've been calling AHS, trying to have someone come because of my health condition. All weekend long, I've gone through being in that heat. I've been on the phone for 40 minutes, waiting to speak to someone from AHS. Nobody ever answered the phone.

My microwave had stopped working, and I tried unplugging it and plugging it back up. It would light up, but the table wouldn’t turn and the unit would not heat. I had to file a claim and it was during the Covid period, but my call wait time was not very long. Another thing is that from the day that I put in my service request, within 24 hours, I had someone calling me to schedule to come. When the technician from GE Appliances came, he was on time. He was very professional as well. He was masked and he had on his PPE. He made sure that I understood and he took the time to go over to see what I wanted to have done, what the problem was and then after that, he repaired it that same day. The issue was one of my sensors (when you push the button for start or stop) had gotten bad.

I've been with American Home Shield since I bought my home in 2009. Calling in for a claim is easy for me. Contractors make me feel comfortable as they can. They were very professional and I had no issues. Comfort Temp Heating & Cooling did an excellent job and I really appreciate it. My AC unit wasn’t cooling and they added Freon. Everything is working fine. This has been a tough 2020 but with the condition of things that’s going on now, AHS really worked pretty fast.

I filed an AC claim and everything was perfect. The service was prompt. The guy that owns the company came out and he was nice and informative. He got it done in a day. He was real good.

We had an issue with one of our AC units. I submitted a claim with AHS to have someone come out and take a look and see if what kind of repair they needed to do. I received a notification on when I submitted it from the web portal as well as through email saying the amount of time it will take for somebody from Epic, the assigned service, would be reaching out. The contractors were all super professional. This is the first claim I’ve had and it went as expected. AHS takes away some of the stress to think about who to contract with or how to reach out. They provide a reasonable service for a reasonable fee.

Sears came out and I'm not a fan. It’s weird because they were really good in California when I lived there. They were the top company, and they were awesome. I like the other company better. Even though they merged. Sears kept canceling the visits and then they would extend the visit out and not get out here right away. I waited for three weeks to finally get my oven fixed. I waited for two and a half weeks to get my washing machine fixed. I’m not a happy camper. I wouldn’t hire Sears if I did not have a home warranty at all.

My mother-in-law has AHS for a long time, and we've been with them since the last year of October. So far, we've been very satisfied. They sent a technician from 1st Call Appliance recently, and the guy was quick. One of the parts came in and it was damaged. So we ordered another part. He came back and replaced it. And everything was fine.

We had a problem with our light fixture and the contractors did great fixing it. The AHS reps were fine as well.

I submitted the claim via telephone when there was a clogged sewer line and that was good interaction. The only problem was it took so long to get to a representative. That hold was very frustrating because when I needed it, it was probably close to an hour hold time. But they told me the contractor would call within 48 hours and it was a little quicker than that. The first guy from SDL PLumbing that came out, his equipment didn't work. The company itself was good because I called and let them know that I was dissatisfied with it, then they sent out another guy. His name was Gary and he was a real professional and stayed until he got the problem resolved. Everything is now functioning like it normally should.

I submitted a claim online to AHS for an electrical issue and then they ended up sending somebody out. It was fast. The people that came out were awesome and were really knowledgeable because they allowed me to know certain things that I didn’t know I was supposed to have been doing the whole summer I was in the house and checking certain things. So, I appreciated it.

Sierra Mechanical Services were very kind and seemed knowledgeable about their job, but I’m still having issues with my AC. I talked to American Home Shield and they said they that I could have somebody come out again. I’ve had my AC serviced so many times, and the contractors keep telling me that there’s nothing wrong with it. But it consistently doesn’t work, not cooling, and it blows hot air and it turns off.

One of my co-workers had American Home Shield, and so he recommended them. Everything went fine with my recent AC claim with AHS. I had no problems at all. The contractors came out the day they were supposed to. They found the problem and they fixed it. I used to submit all my claims online to AHS. Just go in there and click the button, tell them what’s wrong, and then I start getting emails.

The first time I called for my AC, the issue was the fan and it was replaced. The next time, it was just blowing hot air. When I called back again for a second time, within the next day, the technicians were out here trying to fix the issue. AHS has taken care of any issues right away and I never have to bother calling them back again. They do a good job of making sure everything is scheduled. They're very professional, on time, and everything's done in a timely order. I'll continue with AHS.