American Home Shield Reviews

AHS, sent out 5 different companies in 3 months to fix my refrigerator. They have poor communication with both myself and the companies they send out. I have to constantly call them and get the status or ETA of when the Fridge will be fixed. It's still not fix and they wont replace it. Terrible customer service!!!

I contacted AHS on 6/22/2020 about my refrigerator. Scheduled a service call for 6/24/2020. The service technician told me my refrigerator couldn't be repaired. He would turn in his report & I should hear from AHS by end of the day. I did not hear from them. I gave them until 6/29/2020 to contact me. I called them on 6/29 & was in hold for 45 minutes before anyone answered. They said I had to speak with the Appliance Purchasing Dept for my options. They transferred me & I was on hold for 2 hours, no answer & was disconnected. I called back & same routine. On hold for an hour before I got an answer, they were going to transfer me & I asked them not to that they don't answer. They said they would stay on line until they did. Lie!! Another 2 hour wait & disconnected.

I have called every single day this week and been on hold for over 2 hours. Not one answer. They have no problem taking my monthly payment and my service charge, but ZERO FOLLOW THROUGH!! Just horrible.

American Home Shield has been great and it’s very easy to use online. The AC unit was installed incorrectly by a different contractor in February and then, we didn’t use it until last month when we noticed the problem. So, Airmax Heating and Cooling came out and fixed the problem quickly. They were very professional.

Sears came out for my refrigerator when it was leaking and everything went all right. I like that I get my stuff fixed at a reasonable cost. I’ve used American Home Shield maybe twice a year and I haven't really had any problems with them covering my stuff yet. So I'll hope this keeps up.

The other day, I just bought a new house and Economy Lock & Key came out and changed all my locks. American Home Shield has a little online portal to use, and that was really nice. It was really easy. They picked out somebody. Then they were sent out. The people who came out were so nice. It was a lovely, married couple. They were super-fast, very professional, and they were very careful too with COVID. So, I appreciated that. They both wore masks. They both have hand sanitizer, and they stayed away from me, which was good. It was a great experience and they were wonderful. The locks are great, too.

We had coverage when we purchased the home and this is our second time around with AHS. We're just shy of one year this time. It's an insurance policy and so far, so good. We've had two claims. The first one, we had an icemaker go out in a refrigerator then there's another one where my washing machine stopped spinning. The Sears technician showed up but he called and said it was not repairable. We did a cash-in-lieu replacement instead. I had to provide the receipt for the new product. Plus, I had to hire a plumber to install the water hoses, which was a bit ridiculous, to get my reimbursement. After I did that, the check came quickly and it's all done.

The icemaker in my refrigerator was broken. Sears came out, and it was the second time they had been out for it. They had fixed it in October and the same thing happened again. I requested the claim online to American Home Shield. The tech that came out happened to be the tech that was here before. He looked at my refrigerator and looked at me. I only had one of my kids home that day. It was me and her, and my wife. He said, "You have another daughter, don't you?" After I said I do, he said, "Oh, yeah, I've been here before. I can't fix this." So he remembered me. He was a super nice guy. He called it in and told AHS that he couldn't fix it. AHS ended up giving me an offer to buy a new fridge.

I was very happy with the experience with one exception and that is the length of the response time because of the holiday. Over the 4th of July weekend, the capacitor on our unit went out. We learned that after the fact. So we spent the fifth of July in 95-degree heat. On Tuesday, Comfort came out and the tech was actually early. He said he would be there around 2:00 and he got there around 12:42. Anyhow, he walked right out and took care of the issue. He discovered it was the capacitor, replaced it and was out in 15 minutes. He was very polite, friendly and helpful.

The service from American Home Shield is pretty good. Sometimes you can kinda get lost in the process when you first start to do the order unless you’re talking to someone that makes it easier. There had been a couple of times when there had been issues with washer in particular and when I made the call, AHS sent a plumber out for the bathtub but they eventually got it straightened out. Then this last time with the AC was much better. My father was highly impressed with Air Design A/C & Heating. He told the guy what was going on and the guy just went to work, went out to his truck, came back and worked and did the job. So my dad was very pleased.

Lasseigne's Heating and AC was very professional and thorough. I submitted my claim online and this was the second time that they came to my house. They took care of my problem and seemed to be honest. Their tech did an excellent job and I was extremely happy with him. American Home Shield has been fine and I've kept them for peace of mind.

When I filed a plumbing claim one afternoon, the rep said someone would contact me within 24 hours. But I had not heard from anybody the next day late in the afternoon. I never had that problem with American Home Shield until this time. When I called Dave’s Plumbing, they didn't have the paperwork from American Home Shield. They had to call and get the paperwork. But after that, it was fine. The tech was cordial and nice. He used his shoes and his mask. He did what I felt like he should be doing. He handled it very well. He fixed the issue and everything was okay.

I would recommend American Home Shield. Getting a warranty was discussed with the Realtors and they decided to throw the warranty in along with the purchase price of the house. It's paid for a year, and we will be renewing it when the time comes. My wife did a service request online and then we had a scheduled appointment when the contractor was gonna come out. When the guy from Sears came, I was not there, but my wife said he was super nice. He was thorough with the whole situation and he found out what the issue was within a matter of a few minutes. We just had to wait for the part to come in and once the part came in, it was resolved within a couple of days afterwards. Our dishwasher is functioning way better now and I made my wife happier. It's a dishwasher and they're never 100%, but it wasn't working at all before the repair.

We've had a number of different claims with American Home Shield and different people have come and all of them have been professional, helpful and they have done a good job. Mr. Appliance is one of the best we've had. Strong's Appliance Repair out of Cleveland was also very good and very professional. We had to take apart the old refrigerator to get it out. They don't usually do installation and they came because they couldn't find anybody who wanted to do the installation. They sent enough people, they did not tear up the house or bang things around. They were really good about it and they helped us get the new one all put back together. I couldn't ask for a nice repair people they sent out.

It was taking a little while to cool the house down. I went online, and then Home Shield billed me, then the $100 deductible and that was it. The contractor was to call me on the next available business day. Climate King then scheduled to come out and came out to check the air. They were decent. Everything has been functioning fine since they've been out. The repair made things a lot better. Home Shield is dependable. They actually hold their word true.

A few of the techs we’ve had have just been okay just by the way they communicate. But that’s why the last one, I felt, was exceptional. You can tell that some technicians are better than others. The AT Appliances tech did a very good job on our dishwasher. He was our best appliance repairman from that company that we’ve had. They were timely and responsive. The problem was fixed. Then the part came in, he came back out and just took care of it. He was good because he knew exactly what the issue was.

Pop-A-Lock came to our place after I submitted a request for a rekey online to American Home Shield. Their techs did the rekey, showed us a few things and left. We've had good experiences so far with AHS. Our service calls with them have been straightforward.

My air conditioner kept overflowing into the garage, so I knew something was wrong. I kept trying to fix it myself and blow it out and then I finally called AHS. Air Control Experts came out and the guy was nice enough. He said I was down a pound of Freon. But I shouldn't be. I spent $1,500 before I moved in here. I asked him to check the leak and he said he couldn't because it's not down three pounds. He said if it springs up again, they would come back within a month. But I just called the people who worked on it and asked them a big favor. Their guy came out and looked at it. There was a leak and he fixed it.

I heard that American Home Shield was a very good warranty. I used to have Sears for some of my appliances but I found that this would cover more products, so I eliminated my Sears warranty and AHS got a new customer. I'm happy with the insurance now and the claim was very easy to do online. The fellow from Texas A-1 Pool and Patio did a good job here at home. He did what we were expecting to be fixed and everything was fine.

American Home Shield sent Rising Restorations to handle my appliance claim and the tech from there was very professional. He showed up on time and did what he said he would do.

We had something broken on our pool pump and when we placed the service request, we had to wait for an hour and something on the phone because I was not able to use the website to do it. Other than the phone issue though, we are happy with the services we received. After receiving the phone number for Element Pool Repair, I called them. The guy over there told me to send them pictures with my pool pump so he could go ahead and have the tools as well as the parts that they had to be replaced with ready. We had a great experience with them. Everything was fast, and they solved the issue in a few minutes.

I have American Home Shield on two different properties. Everything's great. They had Douglas Mechanical out when the coil or condenser went out on my AC. Their tech replaced that. After that, he did some upgrades with the code. It worked out well and I really appreciate the fact that I was able to get the issue resolved. The contractor was great and so was their service. They were really responsive and quick.

The refrigerator wasn't working and it defrosted all my food. I called American Home Shield and the rep was fantastic. When the Whirlpool contractor came out the first time, all he did was adjust under my refrigerator and said that was what the problem was. I told him that I adjust all the time under my refrigerator and he said that that was the problem. I said okay and he said that if that didn’t work, I should call him back in two days. It didn’t work and it was doing the same thing it did. I told him it was coming off and going back on. He said that fixed the problem. I said that was fine and stocked my food back up. That was on a Wednesday and I lost $600 worth of meat in my refrigerator. He came out and told me to call back by Friday. The refrigerator was still doing fine on Friday but on Saturday morning, I woke up and all my ice cream was melted. Everything in my refrigerator gone bad again and this is the second time in a week.

Everything went well with Greenbelt Appliance when they came out. There was something making noise in the washer. It was in spin cycle, and it sounded like it took off. It was the bearing. The tech said the machine’s just so old and he couldn't replace it. I haven't heard from American Home Shield to replace my appliance. They said it needed to be replaced. They already bought a replacement. I tried to call Home Shield, but I've been on hold for hours each time.

I liked that when we call them, they get the right person that does the particular job, and then usually I hear from them within hours. It's very easy to submit the claims online. We put in a claim when the hot water dispenser of the kitchen sink wasn't working. The tech came out and it was working. He turned it on and the water was hot. But when he left, we realized it was hot, but it was not as hot as it was supposed to be. The tech said that if we had any issues to let him know and they would come back and replace it. So they're coming back today.

The plumber from SAP is very good. He came out and fixed our issue. He needed to come back to fix it again because of the same leak and then as a continuation of a different company's work. Both times were excellent.

When we contact American Home Shield, right away, we’re told who our contractor is gonna be. Sometimes, we have issues with trying to get in touch with them or them reaching us, but I don’t think they can control that. The contractor came out when we had no AC in over 100 degrees. It seems like we always get the same gentleman. He is a really nice guy. He showed my husband where the problem was and fixed it within just a few minutes, then he was on his way.

I had an electrical issue and Turner Electrical came out. I forgot to tell the guy about one room and I called back and the lady said I could do a whole new claim. It was all electrical and I figured you have 30 days to complain. She said that in order for the technician to come back out, I gotta pay another fee. It wasn’t like he finished the job and then I called back. I’ve been with American Home Shield for a year and this is the only claim I’ve had an issue with. AHS finally sent somebody else out here and it was very easy-peasy to fix it. But some people, they don’t know how to do their job or don’t wanna do the job such as for the dishwasher. They said they need this and that. But the last guy that came out here told me what the problem was and it was no big deal.

I called in a claim to American Home Shield and they told me to expect their contractor within 48 hours. Somebody called me from Arizona Value Appliance that same day. A day or two later, Arizona's techs came out. They had to order a part to fix my issue and then they came back. Things have been fine since then.

They are very good in sending somebody if something happens. We had one dishwasher problem and we got the part but it didn't fix it. Once we figured out what the problem was, we got it fixed pretty quickly, but it took a second there. But with my plumbing issue, it was fixed quickly. The plumber had the right tools. But the only thing is that AHS doesn't have anybody on their list that can fix a beverage refrigerator. Other than that, I’ve really enjoyed the warranty. I highly recommend it. These guys are on the spot. Their quality is exceptional. I like the fact that the warranty is there, and if I have a problem, I just pay the deductible, and I’m good to go. It’s peace of mind.

I’ve just renewed, so this is my second year with American Home Shield. I looked at the competitors and I felt that they had the most to offer and they had the most flexible plan rates as well. They have three different tiers I can go with depending on how much I wanna spend. I didn’t notice that with a lot of the other providers.

USA Plumbing came out and the tech put the tool underneath the garbage disposal and twisted it and it worked instantly. He left the tool with me and said that if I ever needed to do it again, I could just use it. But I was a little disappointed with the contractor that came out to fix my microwave. My microwave was missing the magnetic unit that would help it heat originally. So the tech came in real quick and realized that that one was wrong and said that he was gonna order the part and then he would be back in a couple weeks once the part came in.

The system was still working off and on, so I called for a follow-up. The tech from All Temp Mechanical came out a day and a half later, at the end of his workday. He replaced a capacitor and another part, and he was done in about an hour and a half. It seems to be working fine now. With AHS, if something goes down, I usually get a fairly fast response. And it is also a fixed cost, except for the stuff that they had to put in which was very expensive. But, other than that, I like the coverage.

I had a plumbing issue where there was air in the line and jiggling in the wall, and so the tech from Wicker Installation went under the sink and did something with the turning valve on the supply line. He said that it was not turned. He was great, and we love him. We are, however, going to go with another company for our new house. The reason for that is because the other company has some specialty items with a septic tank and a well pump. But, I have no issue with American Home Shield. We love them and normally we would use them. They have been good to us. But this time around, it did not work out.

I've had American Home Shield for about 21 years, and I'm very happy with it. I don't mind paying my deductible because I get good service. The last three contractors I worked with were very pleasant. I am a senior. They were very kind and courteous to me because I'm disabled. They explained what they were doing and they did their job. They were clean, and they picked up their mess, and left. I'm very happy with all three of them. One was for my dryer, one was for my dishwasher, and one was for the plumbing. Premium Plumbing & Drain was who came out for my most recent plumbing issue. I had a clogged-up sink and the gentleman unclogged it. He was very pleasant. He explained everything, what he was doing, and he finished the job and he left.

American Home Shield was the company that was recommended by my real estate agent when I purchased the house and I just kept them since. I use this because it is a rental property and so I've had a couple of instances where I've needed the service. So far, everything has worked out great. It's doing what I wanted. Recently, my renters had a plumbing issue. Plumbers Inc. came out. There was a little additional question as far as how clean and sanitary, considering COVID conditions, but everything they did was professional. They made sure that they were clean and took care as far as not over contaminating the property. They had everything they needed when they arrived and were able to complete the project quickly. My renters were satisfied.

I thought I smelled some gas on the hot water heater. So, I made a claim online and American Home Shield's website was user-friendly. They gave me a time when to expect the contractor out and it was pretty quick. I also had a good experience with the techs who came out. I've read that there were some reviews that weren't so good about it, but they were fine for me. They checked out everything and patched up where there was an error. It was a matter of safety and it was taken care of. And since the service, the hot water heater has been functioning well. All in all, working with AHS provides peace of mind knowing that if something goes out, I’ll be covered.

I love American Home Shield. It saved me a lot of time and money. I've had them since 2017 and I've never had any problem with them. It’s easy and convenient. They're quick to send someone out and get the problems solved. Price is good as well. Recently, I had a problem with my water pressure and the drain in my bathroom sink. Sullivan Plumbing replaced the pressure regulator valve and two valves on my outside water spigots.

R & R Electrical came out and changed the light bulb in the front door patio, and the upstairs door patio. The tech also worked in the garage where he replaced the long bulbs that go in there. We have an electrical outlet outside and he changed that as well. I haven't tested the outside electrical yet, but everything else is working good so far. I'm going on my third month and I don't plan on getting rid of AHS. The guy they sent out was awesome. He's willing to educate, point and show, and give different knowledge on some things that I had been thinking about but haven't decided on. He was very helpful and he confirmed my suspicions about what I was thinking. When I call, I'm definitely gonna be asking for him. Also, once I saw the bill which was $100 plus the $30, I was surprised. I thought, "This is so much more convenient than not having the warranty."

Submitting a claim online to AHS was fairly easy. It was very operator-friendly. The contractors that came out recently for our issue did a good job. I'm a Realtor and I've had good success recommending AHS for my clients as well.

There was a very loud straining noise from my air conditioner. I did a claim for it online with AHS. Their website is user-friendly but it doesn't let me say what the symptoms are. It just says air conditioner and brand. It would be nice to be able to put in what the symptoms are. But I guess when customer service contacts you, you can tell them that personally. Still, I like to have a comment section where I can say the unit is making a really loud grinding noise.

American Home Shield's contractor did a good job. It was like a multiple call. They were supposed to come out on Friday last week. American Home Shield's at fault here. The vendor was very fine, but it was American Home Shield that screwed it up. They did this in May and they turned around and put the unit. It was supposed to be in, and then they couldn't get anybody out. Then they gave us JOSKO, and JOSKO said the guy was out sick. He was supposed to come that afternoon on Friday. He couldn't make it, so then they pushed it out to Tuesday. I had to call American Home Shield, so they had to come back and change it, and they got it for yesterday. It was supposed to be between 10:00 and 12:00, and they kept calling closer to 12:00 saying, "Well, he's still in another job." Then I got another air conditioning company who's supposedly coming out. They called. It was kind of confusing.

American Home Shield is good. Their contractor Fast Response Heating & Cooling did the job and got the problem fixed. Over three years, what I like about AHS is how fast they respond when you put in the work order. All their contractors have been good, except for one who did my water heater. I had a second person come out, but they still have not called back about it.

Active Appliance Service came out and made the repair on the refrigerator. It is working now and it seems to be holding its coldness status. It took like three weeks for them to get the repair part in, but once they were able to come in, they were able to do the repair quickly. I'm happy. The AHS coverage is excellent. They repaired that refrigerator for three times now. I was just hoping that maybe they would consider telling me I could replace it because I feel like I keep calling them to do the repairs.

I change review to 5 stars. AHS reached out and took care of the issue promptly and professionally. Thank you.

It is nearly impossible to get a representative on the phone. The wait on hold averages an hour, from my experience. When I did get someone on the phone, they asked me all my info - address, phone, name, Shield account number, followed by a question, "What can I help you with today?" But this is an empty question because I was always told the same thing: they tried to call the appliance company (local repair store) and no one answered. They would ask me to follow up in a few days. So, again, I would wait on hold for over an hour, re-tell my info, re-tell my situation (my appliance is still broken, the repairman came out and was supposed to order a part but nothing is showing in my account). The rep would try calling the appliance company, of course no one would answer, and the process of me checking back would start all over again.

All I want to do is cancel my account. Real easy to signup, right online. If you want to cancel, you have to call and wait in cue over 1 hour, only to be transferred and on hold another 1/2 before having to take a call I had been expecting. The one time I called for service, on hold over an hour, then took two weeks before someone came to fix my garage opener. Not acceptable.

I have never been more frustrated with a home repair situation. I have been waiting over a month in 90+ degree weather to get my AC replaced. The HVAC company said that covid caused a delay in getting the parts. :( When I spoke to the HVAC company today to get the total out of pocket amount, they told me that I am paying $1800 out of a total cost of $2600. WHAT IS THE POINT OF A HOME WARRANTY??? I don't understand why more is not covered if approval is given for replacing the unit!!

Cancel their service as they are too "BUSY". Tried to go online for servicing, however, all items are not on the form to order service. Phone call hold is forever, so could not get through. Tried multiple times. I'm writing this review so hopefully, they will call me to take care of the issue.

In an extremely hot summer, our A/C failed. Their "assigned" contractors (FICK'S MECHANICAL and Prudent Mechanical) are extremely poor quality & can't solve this issue. And they refuse to change the assigned contractors. I called this company multiple times (and waited on the phone for >1 hour each time) and tried to reason with them why we don't want these two companies. I explained that they had previously sent Fick's to our place and charged us for that, only for us to pay out of pocket after Fick's failed to resolve the issue.

I have a Home Warranty with American Home Shield. I have tried to cancel my contract for 2 months. I call every day being this is the only way you can cancel your contract. I have called their number which is for Service Billing etc. no matter what option I pick I am put on hold and about every 5 minutes I am told that their agents are on the line with other customers and I should continue to hold. I held for 45 minutes and then I was cut off somehow.

I was eventually able to get through to AHS & they gave me a great selection of new dishwashers to choose from.

If you call customer service plan on being on hold for at least an hour before you get through, honestly. I recently bought a house in which the built in refrigerator broke. AHS assigned a very poorly rated appliance repair company to come repair the refrigerator. The company has been to my house to "fix" the refrigerator 3 times in the span of 30 days, which of course is still not fixed. When I called AHS to have the repair company come back out a 4th time they told me I was outside of the 30 Day recall period and I would have to pay another $75 service charge for an appliance that was never fixed to begin with! Stay away from AHS. They use poorly rated appliance repair companies and don't actually work with you to fix the problem!

AHS does not like to repair appliances. They only suggest that you replace your item. We pay a monthly fee for a service that we do not receive. Called in a repair for our Maytag washer. Technician told me that he needed to order a new panel. That afternoon I am told that it was suggested we replace the washer and our job claim was complete.

I have had an issue with my freezer not holding temperature and not making ice for well over a year. AHS has sent out three different companies with 12 visits so far, and still the freezer doesn’t work. What I find to be beyond frustrating and unacceptable is their customer service process. All calls are directed to a call center in Thailand where the staff simply read scripts. Getting a manager on the line is nearly impossible and they never call back! I have two warranties with AHS for two separate properties and I will be canceling the service.

This is the first house I ever bought and along with a couple of Realtors that I talked to, my parents said this is the way to go. So I figured it was probably a good idea. And the coverage is great. It's super simple to submit a claim. I just did it online and Mickey's Appliance Repair came out. They were good. They diagnosed the problem and fixed the ice maker right away. The technician was quick too. He was there for about 10 minutes.

We’ve been happy with American Home Shield thus far. 2 of our neighbors needed a home warranty plan and I gave them the information for American Home Shield. We’ve only used them twice but it was good. A/C Pros handled our claim for a heating issue very well. In November, they came out and replaced a component. Then we had a regular check-up and they found out we were low on freon, and there was one other small thing diagnostically that they fixed out while they were there and did a really good job. They also did a good job of explaining what they were doing.

When my water pressure was very low, the claims process went very quickly. The tech from Kevin Anderson company did a good job.

The serviceman showed up as scheduled, did a walkthrough diagnostic, but didn't make any repair whatsoever. I told him that he ought to be able to order parts since they gave him a work order. He said that he had to get approval from his office so he left. I attempted to call Home Shield. I talked to one of the ladies there and she said she’ll call and get it straightened out.

NW Sundance Services came out and diagnosed the problem and then they needed to order a part. This was almost a month ago and just now, the part has arrived. They need to come back and they’re gonna install these parts. The first time, the plumber that came out diagnosed it and said, “Okay, I’m gonna order two of these parts. Once they arrive, let us know and we’ll schedule an appointment to come back.” It took almost two weeks for the part to arrive. It was supposed to be two parts, not one. I called the company and I said, “Look, only one came.” They said, "Let’s go ahead and schedule the appointment and have them come out.” I said, “No, I’m not gonna have him come twice to my home when he’s gotta install two different parts, and the second part has not arrived.” They said, “Oh, let us look into why that didn’t arrive. It should be there because he ordered it.”

The guy from J & A Appliance Repair did great. He came and checked the appliance out. He needed to order the part, but the service was good and productive. He handled it and the unit has been working great since he came out. He explained the motor to the fan at the bottom of the freezer was going out and how it sucked up the cool air. So, the freezer was working, but the refrigerator was not. American Home Shield has been great. I've had them for 23 years, and all my experiences with the service people have been good. When I had an issue with it, American Home Shield resolved the issue and we were able to take care of it without that server. Also, about 15 years ago, my central unit went out, and that was $8,000. Out of my pocket was like 1,000 bucks. What I pay them a month is like one dinner a month at Chili’s, so it is nothing. You got to have AHS.

I made a claim over the phone with American Home Shield and it took a while to get through because some of the prompts just take forever. They say it's easier to do it online but I'm a phone guy. I'd rather make sure I'm getting it done the first time just because I've done stuff online and they say, "I never got your request." I tend to wait on the phone. That's why I like to call. American Home Shield's service is really good and the price is pretty reasonable also. For the claim I made, they had Ability Access Plumbing and Rooter come out and they very good, professional, and nice. They got the job done and were quick.

Super Plumbers did a good job and it was a fast service. I had issues with my toilet which was not flushing properly. It took a few minutes but he fixed the problem.

I've been using American Home Shield's warranty for many years and their coverage has been better than most. I like their timeliness and that they do what they say they're gonna do. Recently, they sent Gimino's to handle my claim. The tech showed up on time and he was wearing a mask. He fixed the problem I had and went.

They're quick when they send someone out and I've never had an issue getting someone out to come fix something. However, we had one company come out, Affordable Appliance, and the guy said that we needed a new washer completely because no matter what he fixed, it wouldn't work. All Star Appliance then came out, and my washer is still not fixed, but it's not bad. They said that they've been going around this one company left and right because they didn't know what they were talking about and that he couldn't fix my washer.

American Home Shield's contractors have been great. I love the service. This was my first home that I bought and they seemed quite good. R Harris, an AC and heating contractor, came out recently and they were fine.

When my air conditioner wasn't coming on, I was told to expect the contractor within 48 hours. I wound out contacting them after that time period passed, but I was okay with that. I was satisfied with the contractor's service. There was a trip in the breaker. A broken wire that was shorting a fuse out and he showed me.

I had a leak under my kitchen sink. It was my garbage disposal. Blue Star Plumbing came out pretty quickly within two days, and they replaced it since the other one was shot. So, that was good. But I’ve had difficulties with getting pool repairs through American Home Shield. If I put on a claim, even if I’m home, they’ll come out and they'll say, “Oh, just leave the gate open.” They’ll come and they’ll check it out. If I say there’s a leak or there’s an issue and if they don’t see it, then they’ll just put no issue or no leak when there is obviously a huge discrepancy if I’m notating a leak or notating that something is not working and then they say, “It works just fine.” So, that’s the big difference.

Steven from Ramey Appliance Repair is great. They came out for the dishwasher that was not heating. I submitted the claim online and the within two days he was able to come out. He was able to repair the issue on the spot. Everything has been working great. I've also had other claims and it was great because Ramsey fixes all the GE appliances. So, Steven is a regular person. I like that I pay the standard deductible no matter what needs to be fixed, so you already know what your costs are going to be in advance.

A/C Rescue did good service. My air conditioning was leaking and I was in the midst of a bathroom reconstruct after my neighbors had flooded my bathroom. I called American Home Shield and then they gave me the phone number of the people. I called A/C Rescue and I explained my situation to them – that the contractors could not move forward until the leak was fixed. I told them the sooner, the better. They told me the best they could do and then they ended up being able to send somebody sooner so I was really appreciative. The guy was very fast and efficient, and everything has been fabulous since then. Without that repair, my air conditioning would be leaking into my bathroom, which would really suck. The water was running down and the air conditioning would be leaking into my toilet. It does have tile around it but who wants leaking in their bathroom? You would want the water to stay where it belongs.

The dishwasher didn't work. I did an online claim to American Home Shield, and their website was great. Air Kool came out and the dishwasher has been perfect since they've been out. I love being a part of American Home Shield.

American Home Shield sent Drywall Masters to close up a drywall hole in the house. They were fine. The service guy was friendly and quick, and he did a good job.

Our air conditioner was not cooling properly. A-US Air Conditioning of Texas came out the first time and we discovered that a drain line had been cut, it had to be repaired by a contractor. They came out the second time and unfortunately, the drain pans did not get put back in straight and it wound up flooding the floor, which is the ceiling, because the unit is up in the attic. They came out the third time and got everything working properly. They were perfect as far as showing up when they were supposed to and they did the very best job that they possibly could given the situation. I would use them again.

I could hear the pool pump in my bedroom and all of a sudden, I heard it make a weird sound. I went out and didn't know what it was so I shut the pump off and turned it back on. It would be fine for a while and then I'd hear it again. But the second time I heard it, I went over and I noticed my suction had gone down like half. So, it was wasn't just a sound. It was affecting the suction of the pump and it wasn't circulating my water, which I knew would not be good for the pool. It would turn green and then I’d be buying all-new chemicals.

We have been with American Home Shield for a year but we had them many years ago. We just bought a new house, so we decided to do them again. I submitted all my claims on American Home Shield’s website so it was fairly easy. Comfort First came out for an AC issue and the experience was great. The poor guy had to do the service on a downpour and I felt bad for him. He did it anyway and it worked out fine.

GE Appliances had been out once and they fixed the dryer but it didn't come back on. The problem was something with the knob inside and they came back out but I didn't have to pay another service charge. So I was pleased with that. Also, the technician was really polite but he just left all the big stuff, like the tub and everything that was inside my washer, for me to dispose of. That was the first time that it ever happened to me. He said I could just set it out for the trash and they'd pick it up, but I didn't like that because I didn't feel that that was my responsibility to be dragging. Other than that, I haven't really had any issues with anyone.

My master bathroom was having a problem with the faucet dripping and also the stop is stopping up in the sink. I called American Home Shield and gave my member number, and they set it all up. The rep answered my question and told me who the contractor would be. AHS gave me their number, and said they would be calling me. The contractors called me and told me when they would be out. The rep from Blue Star Plumbing was good and really helped. He even had knowledge about this being an older home and the types of pipes that were used. Instead of doing the snake thing, which he showed brought up some kind of minerals and stuff, he recommended some kind of liquid, which I used, and it has been perfect.

American Home Shield sent someone to work on the dishwasher and he found a leak under the dishwasher, which I never knew existed. So, we made another service call for a plumber. The plumber was supposed to come out today but they called this morning to reschedule for tomorrow. So, $250 later, I still don't have a dishwasher. I had the same thing happen about this time last year with a pool pump. My pump was leaking on an inground pool. I called and the filtration system was leaking. Someone came out and said that they don't see a leak and that was it. So, it was costly and it was money wasted for the service call. When I first started with AHS, money was paid after the service was completed but now, it's upfront. I feel like I'm being taken advantage of.

I’ve had American Home Shield for five years and I like that I don't have to try to research a contractor. I could just reach out to AHS to handle that part for me. But I don’t like the contractors they’ve sent out. When it comes to my appliances such as my washer and dryer, which I seem to have issues with, I prefer the company that is related to my appliance. If I have a GE dryer, I want General Electric to come out because if they send anyone else out, they would say that they fixed it and it seems fixed, but then a few days later, they might have to come back out again because it really wasn't fixed. I don't know who handles my central air but when Union Express came out, they were fine. The technician didn’t even have to come to my home. He just did what he had to do outside.

The first time Red Desert Refrigeration came out to my place, it was for water leaking in my pantry. I also had to have them come one time when the room in my pantry came down. I thought that the central air had backed up. When the tech got to my place, turned off the AC, got up to where it was and looked. He rerouted the thing and fixed it. He also told me that he had to have a new pan as the pan has gone bad. I had them take a picture of it and it was so rusted and awful. That would have to be done at another appointment as it would take two people to do that. They did a great job and they were very thorough. I'm very pleased with Red Desert. If I have other things, I'll definitely call them.

I wasn’t satisfied with the minimum amount of coverage I had with another company, which was why I got more coverage. My real estate agent recommended AHS and gave me a folder attached to her real estate company with the telephone number for AHS. I had a blockage in my drain from the washing machine. The contractor snaked it, then he recommended a product for me to use so it wouldn’t clog up. One of my kitchen drains is upstairs and it’s the same pipe that runs down to the washing machine. He said that I have to regularly put something in there as a cleanser to get rid of grease.

Residential Maintenance Solutions came out for a leak in my washer and they fixed it. I called American Home Shield to submit the claim. Then, I had an air conditioner problem, which I was not happy with the results of that. I went outside and got somebody completely out of their maintenance to get it fixed. AHS dispatched out a technician, and they told the company that the unit was not properly maintained and it had rust, so they weren’t paying for the claim. I've been with them for almost 15 years, and in those 15 years, I've probably had less than 15 maintenance calls, and the first time I have anything big, they didn’t wanna pay for it. I've been trying to call them to cancel my service and I've been on hold for over 30 minutes and haven’t reached a live person. I'm not going to stay as a customer.

The air conditioner was not blowing out any cold air. It was just blowing out cool air. I sent in a claim online and the website was easy to use. The contractor did a really good job. He was here on time and fixed it really quickly. The only thing was that he didn't have on a mask. He came inside for a few minutes to check the thermostat and then he was outside the whole time. Other than that, getting the central air repaired made everything a lot more comfortable, especially with it getting hotter outside right now. AHS has been an easy and good service.

My refrigerator didn't work and so I called American Home Shield. They sent somebody and the guy came and said that he wanted to order the part. He did a good job. Then the GilTech Appliance person that called me came on Monday and fixed it for me. He was very professional. After a few days, another guy called and said that the parts came. I said that somebody came already and fixed the refrigerator for me. Because one week I didn't have a refrigerator, I went to buy a new one. Right now, the Samsung new one should be put in my record and the other one is a Kenmore. After they fixed that one, I keep that as the backup in the garage. I'm very satisfied overall.

I had no problems making a claim with American Home Shield but making a follow up took over a month. I would call and I would be on the line for half an hour and I would still be on the line. I said, “Forget it.” But the technician finally got the part and they would be coming out on Monday to fix it. Otherwise, I was about to go out and buy another one. They don’t cost that much and it wasn't worth the aggravation. I wasn’t upset about taking so long to get the part. Maybe a month is kind of a long time to get it but what got me upset was that I never heard anything. I did not get even a call. Still, the AC guy who came out was nice. He came inside, checked the whole system out and made sure it was cooling. He did a good job.

AHS has been great. We've always had a wonderful experience with them. It's really easy to use. We've never had a problem at all. The service of the contractor that came out recently was great. He did what he needed. However, we're not entirely sure that the dishwasher is completely fixed. 'Cause it was the heating thing that he's replaced. But then I have since read some reports about it and we inherited the dishwasher with the house when we purchased it, so I don't know that it's a great dishwasher. So we're persevering, changed the thing across to a different finish tablet and did their inside and it seems to be working much better. It just could be the product we were using with it.

Our air conditioner was leaking really bad into our basement. I submitted a claim online and then somebody got ahold of me and said that J&J was gonna be the folks who would be servicing our AC. I received a notification that told me that I should be getting contacted by the contractor within 24 hours and if I was not satisfied with just waiting for them to contact me, they gave me J&J's contact information and I could contact them personally. But somebody from J& J called me that same day. Then they came out and serviced the leak and fixed it. That was our first claim that we had with American Home Shield and it was a very pleasant experience.

Bestway was good. They took care of the problem quickly and walked me through what the issue was. Some of the screws on my garbage disposal had come loose. They tightened those. Something else was incorrect, and the tech showed it to me and showed me what he did to fix it. He did not have a mask on though. I haven't had to use American Home Shield that much, but it's good to have it in case I have minor plumbing issues. I can reach out to someone. For my area, I see a lot of bad reviews, and that hasn't been my experience. It can deter a lot of people and the reviews are related to AC repairs. I'm in the south, so when your AC break, you want someone to fix it immediately and sometimes life doesn't work like that. I was telling my neighbor about it and he was like, "Well, I saw the reviews and I'm just scared that I'll get a bad apple." I was like, "Well, they've come out a couple of times to my house and they fixed the issue with no problem."

A doorbell and a smoke detector had gone bad so the technician replaced both. He had everything on the truck and the service was quick and easy. I had American Home Shield once before but I bought it for protection when I bought this house. It's a valuable plan and it has served my purpose so that's good.

My air conditioning was not holding the temperature so I had the company come back out. The first guy put in this coolant and still wasn't cooling. This second guy cleaned up the coil on the outside of the unit and he told me that would help, but it still hasn’t. It’s still above where it was at. He said that’s all they could do for it. They really didn’t end up doing anything to it except telling me what to do.

I submitted a claim online to AHS. Their site was very easy to navigate. Their tech from AMP Mechanical came out and he was fabulous. He was on time, prompt, and courteous. He got everything fixed.

I like that AHS does what they say they're gonna do. They've helped me when I’ve had flooding in the house, my stove caught on fire, and my refrigerator went out. With them, I can also get my annual checkup to my HVAC done and they give you a reminder. The contractors that they've sent out have been good, too. But I had one that said they were busy and couldn't get to me for the water flooding my basement. It was on Monday and I told him that that was a no-go. AHS said that that was not within their policy, so they were going to get me someone else. They also said that the new contractor would be out in two days.

Our AC issue ended up being two different things at the same time. The condenser went out and then the blower assembly in the attic went out. The first time, we sent the claim in online and Moore Air replaced one part but then the AC went out less than 24 hours later. I called in the second time but since the original claim was still open, American Home Shield just recalled the company. The same technician came out both times and he did a great job. He was really professional and was available via text when we had some questions after he left the first time. The AC is working really well now. I also appreciate how quickly American Home Shield got back to us. We had a different warranty company before and it took them almost a week before they even got anybody to look at the air. American Home Shield had somebody sent to us within 24 hours. We’re really happy right now.

When we bought our very first home in 2010, it came with a six-month warranty and we had to use it. It was new construction so some of the stuff was under builder’s warranty, but because it had been a model home, it wasn’t technically under full warranty, so we had an American Home Shield warranty on it and we decided to extend it because it had been good for us so far. Then any homes that we purchased since then, we just made sure that we just kept coming back. I really like AHS and we won’t ever own a home without having a warranty like this.

The garage door wouldn’t go down and close all the way. Once the technician from #1 Garage Door got there, he did a good job. Everything was done on the same day. American Home Shield has good service. If I have a problem, I go online and file a claim then someone contacts me immediately and they show up when they’re supposed to. That's what I like about it.

The tub on my guest bathroom upstairs was leaking. I called American Home Shield and they referred someone to me. I went through the prompts system initially and then I called in and asked them who was gonna be coming, and then they sent me the information for the plumbing company. Prime Plumbing told me when they were coming. The guy that came out was great. He was extremely friendly. Customer service was really good. He did a really good job. American Home Shield is very convenient and they provide a pretty great service.

Made a service request to get my dishwasher repaired. I was assigned a contractor who never reached out to me so I called them to make an appointment but had to leave a message. Never received a call back. I had my son in law look at it and he made the repair. Tried to cancel service order online but couldn't find anything to do it so I called AHS and waited on hold for 56 minutes. When a service rep finally answered she asked the problem. After explaining the problem she said she couldn't hear me and hung up. Try to call back but was put on hold. They said there was an hour wait. That tells me an hour and a half from my previous call wait time. Also they already took my payment.

My wife and I signed up for American Home Shield because we had heard great things about them but we have never had a good experience with them. Our fridge has been out for almost a month now and they sent a tech 2 weeks ago and we were told by him that our compressor had quit working. They said they were going to send another tech a week later but never set up the appointment and we have been trying for a week to contact them with no luck. Don't waste your money signing up with them. Even the first company that came to work on the fridge sat on hold for over 3 hours with no one answering the call. American Home Shield is happy to take your money and never solving the problem.

Placed a request for service in Roanoke, VA and was told a service provider would be in touch. Never happened... no contact, unable to reach AHS or service provider. On 5th day after spending 65 MINUTES on the phone, I reached AHS to cancel my contract and request reimbursement for the service charge that had been placed on credit card.

I am a current owner of an American Home Shield (AHS) home warranty plan. I rely on the warranty for my rental property. It's fairly "easy" to request service online, but all it allows you to do is just that - request the service then pay. You do not get the option of reviewing selected contractors. I requested a service, paid, and a contractor was assigned. The contractor "flaked" and never returned calls, made the visit to the home, nor completed any service. On the website, it shows I do not have any service calls active - how can it NOT be active if it was not completed? No one from AHS contacted me or followed up with me, yet they closed the service request. I have no way of updating the request without having to call the company. Calling the company is a guaranteed 30 minute wait at least. Three weeks of trying to work with the contractor, only to come up empty and having to call the company to try and rectify the situation.

Updated on 07/07/2020: AHS warranty doesn't work for If it is rental property. They waste your time with multiple technicians and they drag for several months and finally they tell you It won't cover but tenant cannot wait. After 50 days, here is the reply. What does it mean? It is kind of cheating the customers. AHS reply after 50 days "Per the technician, there is not a mechanical failure. The system is old and has lost efficiency. We would not cover if there is not an actual breakdown." Please note it is peak summer. they dragged the issue for 50 days. I Hope no one will sign up for AHS after reading this review.

I have their service for more than a year and I have not used it. I have a pool and my pool had an issue with the circuit board that said that my cell power is not working. I called and they ask me what was the issue, I told them what I was seeing. They told me they will open a case and ask me to pay 100$, which I paid. After 6 days I got a call from the tech. She asked me what part of the pool was not working, I sent her picture. She came back and told me that this is not covered and I should get my money back since she did not have to come to my house. I called the company and asked for my money back and I did not receive the money back. This was the bad experience I have received besides sitting for on-call to get to talk with a person. There call times are more than an hour.

THE ABSOLUTE WORST HOME WARRANTY COMPANY TO CHOOSE! I’ve been requesting repair service on my washer for over 8 months with more than 5/6 service providers that has visited my home, not one of them accurately diagnosed my washer! Still being given the run about about getting some to fix or replace after being told 3-4 times it will be replaced after “1 more person inspects it!" All of the money time and energy I’ve put into waiting on them to contact me which they never do you always have to call back, I could have purchased a new washer and dryer at my own expense... ULTIMATELY THAT WHAT THEY WANT YOU TO DO ... TAKE YOUR MONEY FOR THE SERVICE FEE BUT YOU STILL HAVE TO REPLACE THE APPLIANCE! I’ve spoken with over 10 diff agents and managers and they all lied everyone had a diff answer for me as to why this or that ... the infamous saying “Let’s just try 1 more sp and I promise I will take care of you.”

I placed an online service request (for my broken dishwasher) in February. It costs $100 on top of your monthly warranty fee to request service, and this must be paid in advance. I had 2 problems with my dishwasher (not draining and broken top cover plate), but their online system only allows for 1 problem to be reported. I reported the drainage issue as that prevented the dishwasher from operating. When the tech arrived, I pointed out the 2nd problem. He ordered parts for both problems. He returned within 2 weeks to repair the drain problem and said the cover plate was on backorder. He used clear duct tape to tape the top cover in place as a temporary fix.

Overall terrible experience. After multiple failed repair attempts, one of which took me over 16 hours of time spent on the phone just to get AHS and their chosen subcontractor to actually respond to my request, my warranty cost me far more in time than it saved me. Not worth the money or frustration. If you research this company for a second, you will see that the experiences noted in this review are not unique, It seems to me that they are either: 1) Intentionally treating customers poorly for their financial benefit, or 2) so incompetent at basic things that they do not deserve any customers. If you don't believe me, call them to ask about a new warranty and you will get right through. Call them to ask about your existing warranty and you will likely have a 1hr hold time like I did this morning.

R plus was our vendor, he was not able to fix our refrigerator & dishwasher after he came to our house 6 times, he comes & kept saying they delivered wrong parts. Now Rplus won’t answer me back. American Home Shield promise me they will contact RPlus or give me different vendor who can fix our appliances, I talked to 2 customer service men both by the name of Jay who won’t give their last name. They never returned my call & up to now I’m waiting for American Home Shield to fix it. It has been more than six months & nothing has been done I called every day & the waiting time is always too long. I don’t have the time to be waiting for nothing. I’m about to complain to the highest level possible if I don’t get an answer this week.

We had a great experience with AHS when we lived in an urban areas. Then we moved to a very rural area and have had very poor response to our requests. The first was on a cold snowy night when our furnace stopped working; they NEVER got back to us. We called the next day and they kept insisting that we lived in urban California not rural Colorado. Then, we had a plumbing issue, pipe broke....same response. Both times, we paid the only service company in the area to come out. We were reimbursed for one after a couple of months of calling them.

I requested service on 5/15/20 to have my A/C unit repaired. A technician was sent out on 5/18/20 and stated that the unit needs to be replaced and he would be sending a work order to American Home Shield (AHS) and someone will be in touch with me. Four days later I called AHS. The call associate there said they will be replacing the Compressor coil and they are waiting on the ordered parts to arrive. Another four days go by and still NO WORD, so I called again on 5/28/20. At this point there was an issue between the contractor and AHS about my Central air unit not being covered under my warranty.

Can't put 1/2 star rating. Co. called to provide service. Was a no show and no call. Called AHS, put on hold for over 2 hrs. No resolution, AHS supervisor had audacity to say would talk to me within next 24 hrs for resolution. **. Service was never like this before. They have gone totally downhill from previous years. Would not recommend service and will terminate current contract.

My garage door opener went out and my wife could not open or lift the door to open it. Had to call a local door company to come change the motor so the wife could get her car out. The following day called American Home Shield to see if I just needed to send in my recipe because it's a covered item I'm paying for and was told since they did not authorize the repair they will not reimburse me. I guess they expect my wife to be stuck and miss work and not get paid. You pay for a service but they do everything they can not to pay.

Updated on 09/03/2020: I have been a customer of AHS for many years--about 10 I think. Over that time I have replaced my hot water heater twice, my microwave and the outdoor part of my air conditioner, and until recently I could recommend the company because I felt like I was getting good value. It was a simple arrangement, something breaks and you call them to send out a service person to fix it or replace the item. But lately they take an hour to answer the phone. And then they take a looong time to process claims. For example, I have a problem with my washing machine that I first had someone come out and service on 6/11/2020. The washing machine was broken and was making clothes I put in it dirtier than they were before with lint stuck to the fabric.

Updated on 7/1/2020: After my review yesterday, a CS person responded on site and via email. It was purely decorative. I responded within minutes of the email and after hearing nothing 5.5 hours later, on site. Still nothing. I called AHS again this morning since we have a broken freezer, and I have heard nothing from them. At least this time, after 45 minutes, the CS rep did not insult me by asking for the details of the claim that they have in their system.

After raving reviews, I went with AMERICAN HOME SHIELD, (AHS) as my home warranty. With ease I was able to set up my first appointment. I was assigned a contractor and that where things go downhill. The contractor was parked outside of my home 15 minutes dealing with another issue on the phone. His vehicle speakers were loud enough to heat up the block. Once he entered my home I couldn’t get him to focus on the task without texting and then arguing with another AHS customer. The contractor kept going on and on about how that customer didn’t provide the correct address. It was extremely unprofessional and nerve wracking not to mention everything we must be concerned with at this time.

I requested to have my master bedroom ceiling fan looked at due to it making a HUGE humming noise. The tech came out, said that it's due to the imbalance in the motor when spinning and that can just happen when something gets out of place. He then told me I would have to buy a fan myself and he would come out to install it. Like what? Arnt you guys suppose to replace them after I pay the call charge? I called AHS, (which took 3 calls, over 40 minute wait times each since they kept blowing me off saying the tech hasn't reported yet and it's been over a week, which they normally should give feedback withing 48hrs) and told them he did nothing.

AHS doesn't have a local AC company here in Clermont. The two AC companies they use are located in Ocala, a place about three hours from where I live. It was 90 degrees upstairs in my house and I had to wait about five days to get somebody out. Fortunately, I've got AC units upstairs and downstairs, so I was able to use the basement part of the house. The contractor switched out the blown capacitor in the AC unit. It seemed to work, but that was four weeks ago. Now, my upstairs AC is not working again. I've had to call and have another appointment for them to come back out on Thursday. Other than that, I'm very satisfied with AHS.

Our claims experiences with Home Shield have been easy. It's extremely easy getting online and getting it done. Then, contractors come in and do what they need to do. We had an AC claim and the city had to come out and make sure the contractors did the repair right. The city had to approve it and the city didn't. The air is working fine. It's just the insulation on the outside was not covered or fixed properly or something like that around the hose. The contractor needed to come back out and someone has already been out. But then I got an email on Thursday saying they need to come back out. I called the office twice and no one knew what was going on and no one left a message.

American Home Shield was part of our package when we bought our home. We had done a rekey service request and also an appliance guy came out and serviced the fridge. He also checked out the dishwasher as it wasn't working. The range wasn't working too. It was just little things on the appliances. He did a good job. My wife dealt with American Home Shield and she didn't complain to me so it's pretty good.

I turned the spigot on, and water was spitting out all over the place. I called American Home Shield and I talked with a live person. I had to wait 50 minutes before they answered, then the rep finally came on and we talked. She took my money and put the claim in for me. She sent out the plumber and in the meantime, I couldn't wash any dishes and we had to use all alternatives until the unit was repaired. When the plumber came, he located the leak. He didn’t tell me where the leak was but he located everything that was needed. It took him 15 minutes to assess the problem and said it was bad. He told me to call American Home Shield to get a replacement and within five minutes, he said he would be back shortly. He called me in 30 minutes, came back and finished the job. He was professional and he did a good job. This claim was wonderful and everything's been good since.

The gentleman from Crown Temperature and Heating who came out for our AC claim worked fine. The upstairs thermostat didn't seem to be registering the fact that it needed to go on. He had to do something outside where we had to put some fluid or coolant in it, and then repair some cap. Everything is working okay now. Overall, having American Home Shield is great. They send great reps, and everything gets repaired

American Home Shield is a good thing. When I needed them, they sent somebody out. They fixed everything that needed to be done. But when it comes to the end of the year when it's time to renew the warranty, American Home Shield can lower the price. If I get the price go down, that’d be great. But we will finally be going back again, no doubt.

Our air conditioner was cutting out and Home Shield assigned someone but the contractor wasn't responding. I called back and it took me forever to get somebody on the phone. It was a little frustrating to stay on the phone because we couldn’t handle it online. I wish their system allowed for a callback, which I know they hope to have fewer of than more. But it was a holiday weekend. And the rep apologized that we had to wait and that the system wouldn’t let us process it. Home Shield went the extra mile to find someone who would come out and we were very pleased. They sent Perry Mechanical out and their tech fixed the problem. We were well pleased with the experience.

Sub Zero Mechanical was called in because the air conditioning broke. They came in and assessed the problem that was due to the faulty connection on the air conditioner side. They replaced the connection, but the problem was still there. We had to call a different company a second time and that time, they realized it was a problem with the fuse. The contractors are pretty good and knowledgeable. The last one kind of assessed the situation on his own because he wanted to replace the compressor. But we replaced it last year so I told him I didn't think it was the compressor that's why he referred it to an electrician.

We were having some problems with the water pressure in our home and I filed a claim with AHS online. Drain Go called when they said they would and I got a call on the same day. They came out and the gentleman did whatever check he does, went downstairs, and it was the water regulator. Everything has been working great since. I've had Drain Go come by before and they've always been very courteous and professional.

The customer service of AHS has been pretty responsive. Recently, I submitted a claim for my water heater because the whole close valve was going out on it. So the contractor that came put a new part on it.

I bought a home and I had it rekeyed by Realty Rekey. I had gotten something in the mail and then I called American Home Shield. They went over the whole policy with me and they told me, “You’re eligible for rekeying your home.” I wasn’t quite ready there. I said, “I’ll call you back,” ‘cause I’ve got so much going on. But then I called them back within a week, and said, “Yes, I am interested in rekeying the house.” So, they were very good, very pleasant. The contractor was personable and professional. Overall, American Home Shield is excellent. It is easy and it gives peace of mind.

We're happy with the way it was resolved.

I called the service on a Saturday morning, and we wasted time because a lot of the contractors didn't work on the weekends. It was kind of an emergency because my whole house was affected. The contractor talked to me and discussed the situation. This was after American Home Shield was very helpful in helping me get past that. We did waste a lot of time from 10:00 to 4:00 not knowing if a contractor would even do anything on a Saturday, and then this man did. So, it was a very good experience. He was excellent, too. It's just a little scary at first because it was an emergency and I couldn't get any service right away. American Home Shield should know the contractors’ availability on a weekend so we're not waiting around for nothing. But it is a great service. I'm glad to have it.

I got American Home Shield for warranty purposes for my appliances. I had a claim for my dryer and the contractor was fine.

Comfort First had to add a pound of freon to my air conditioner. The guy said I got a leak so he put a leak seal in it. He was a good guy. The pound of freon and the sealant that he put in there seem like they're holding. Everything seems like it's back to normal but I kinda hated that they couldn't check the seal. American Home Shield wouldn't let him find where the leak was. They had to come out there multiple times for them to get authorization from American Home Shield to check the leaks. At the end, American Home Shield only paid $10 per pound. That pound cost me 140 some dollars after the $10 being taken off. That's kinda expensive.

The stove was not heating up and it needed a replacement for the heating element. The Appliance Whisperer took care of it as soon as the part came in -- it took about five days to get it in. They immediately installed it, and it took them less than 20 minutes to fix it. If it is something American Home Shield can fix immediately, they fix it immediately. If not, it takes a day or two sometimes. I had my water heater changed about two years ago, and they did that within three days. I had to find a water heater and then it was replaced. So, I'm happy with the service. Sometimes, however, it is a little hard to get through on the phone. There's a little bit of a wait. But, the wait is about 10 minutes, so it is not traumatic.

Sears did very well. The tech was very kind and he cleaned up all the area after he was through. He had to unload all my freezer stuff into a cooler, and when he got through and placed the part back in like it was supposed to be, he even lined up all my freezer stuff better than I did. So, I was very pleased. I've done other claims before and there was one time where there was a lack of communication. But they still sorted it out. It was a older oven and they couldn't replace the knobs on it, so they had to give me a new oven. Overall, American Home Shield is very kind and respectful, and they try to help out.

In the past, AHS has always been good. I had no complaints. I was with them for about 23 years and I noticed that over the years, they’ve just changed. They’re hard to get a hold of, number one. But number two, they’re just not as responsive as it used to be. This last occasion, I had a ceiling fan go out and I had to contact them using the computer. There’s nobody that picks up on the phone. They switched to offshore phone reception. I got an okay to have the fan fixed or replaced and had the electrician come out. He says, “Your bearings are shut. Might as well just buy a new fan.” I said okay. He put it in and sent a bill to AHS. I spent about 300 bucks for the fan. AHS, he said, generally makes good on about $80 to a $100 of it.

My oven wasn’t working. Originally, Sears came out and they wouldn’t touch our oven because there’s no sticker on it. We purchased a brand-new home with the oven like that. I got frustrated with Sears initially because the guy came in and he wasn’t even there five minutes. Then, Home Shield sent out this other company, GilTech Appliance and they said the same thing. They said they believe it's a fuse but they couldn't touch it until Home Shield gives an approval. Home Shield hasn’t gotten back to me yet. I called in their customer service and I asked if they normally fix an appliance if it doesn’t have a sticker and the guy would not give me an answer. I got frustrated because I have six kids and we have no oven.

My garbage disposal went out and Ability Access Plumbing & Rooter replaced that. It was good experience. Submitting the claim was easy. They texted me the following day. American Home Shield followed up on it to know if they had called me back because I didn’t hear from them in a reasonable time. But I didn’t give them time enough to respond to me. I was kind of rash with them, but they took care of it. I paid $50 something, and the co-pay was what we would expect to pay. I never agreed with paying money. We had to pay a co-pay of $75. That was the only thing that I troubled with, but that is what you have to deal with. Otherwise, overall, it was okay.

I had a leak under the refrigerator and Progressive Appliance, the contractor sent by American Home Shield, was great. The guy did the job he was supposed to do. He was polite, too. Everything was good. There was, however, a time mix-up. He came out shorter than a week and I was not living there at the time and so he had to come back. He was very nice about it, so he was cooperative. Then, I almost missed him again. He was so early and I was driving 50 miles to meet him. Overall, however, he was great. I also had a guy come out and look at the air conditioner. I was hoping that it was broken, but he fixed it. There was no problem with that either.

Overall, we’ve been satisfied, but this is a day that we are very challenged by both American Home Shield and Service Mechanical. Our air conditioning is not working again and Service Mechanical has been out multiple times. They even replaced our unit. They're perfectly nice people and they’re always very polite and engaged, but our unit’s still not fixed. We keep calling American Home Shield and we keep having repairs made to our unit. They’re sending people, but something is not going right. This has been going on for two summers, so we’re getting a little discouraged.

My air conditioner wasn't cooling and I sent in a claim to American Home Shield. I did my claim online. It was a lot easier. I was on hold for almost an hour trying to do my claim. Then I just pulled up the website while I was on hold and I got it done in a matter of minutes. The guy from Beaches came out and looked over the AC unit and he found that it was clogged. It took him maybe 30 minutes to hook up some machine and he unclogged the unit and that was it. He was great, very nice and very professional. Beaches called me to see if they could come earlier because they had a cancellation. So their guy came a little earlier than expected. He was very courteous, and he was pretty spot-on with checking out the machine and what it could be and what it ended up being. I was very happy with that. It was hot. I was very glad that they got out as quickly as they could because we were looking at a nice little heatwave here.

The guy that American Home Shield sent did a great job but we have two compressors and he only fixed one. The second compressor was also having the same issue as the first. He said that he could only fix one at a time and that I would have to make another service call. The dude was here, it took him two seconds to replace the capacitor and he said that I gotta call AHS again. When I tell them that my air conditioners don’t work, they should fix them both. If someone says that he is here and he can fix the other one and it’s a $50 add on, then at least there’s a conversation. This guy did what he was supposed to do based on their contract with AHS but as both a homeowner and a businessman, that was both frustrating and idiotic. So, I’m waiting to see if that unit either completely breaks or what happens because it’s kinda working but it’s not totally satisfactory.

American Home Shield's claims process is very easy. I was very pleased. My oldest granddaughter and husband got into that program when they bought their house and they have been very happy. So that's how we came to decide we better get it just in case. We had a leak in our washer and it was the first time we had to use them. It was very easy and our problem got fixed.

Everything went well with my claim on a well pump with American Home Shield. It must have been simple because the guy from Thomas Appliance was in and out. He fixed the problem. He did something with the pipe, and everything started working fine. He was very friendly. I have to put in another two claims. I have put in a claim for my oven. It wasn't working and a guy came in and shifted my oven and it's not working again. Other than that, I like having coverage with American Home Shield.

The water heater wasn't set at the right thing. The guy from Where High Priority Plumbing & Services came out and turned the knob and that was it. He told me that it looked like someone turned it down. I believe it could have been one of my children, which I need to put a lock on it just to make sure it doesn't happen again. Then he waited for about an hour to see if the water was getting hot. As soon as the water got hot, he left. Everything's been good.

Someone had thrown a screw in our garbage disposal. I submitted a claim to Home Shield and they sent Hawley Plumbing to handle it. The tech who came took care of my problem and was out in 10 minutes. AHS has done a great job for me so far. They've been responsive and the people they send out have been very good.

Even though our thermostat was set to 70 and was reading 70, the actual temperature in our house was reading as 76 on a separate temperature gauge. I submitted a claim to American Home Shield and it took a while to hear from them regarding who our assigned contractor would be. While the process was smooth and the rep from Clifton Heating was able to get back to us fairly quickly, it took them three weeks to come out. The first time their techs came out, they diagnosed everything and said that we needed 10 pounds of Freon. Plus, they said a coil of ours was leaking and that had to be replaced as well. From there, it took them another week to come back and fix things. However, they did not fix the issue and they're now coming back to replace a compressor.

AHS's contractors did their best. But the last one who came really paid closer attention to our appliance issue. We were suggesting something that might be one of the issues with it and he fixed that. Now, it's running great. Overall, AHS has been very responsive. Every time we've needed something addressed, it has been taken care of.

We had a clogged drain. Shields Plumbing came out and fixed it. Filing a claim was an easy process. The only thing I didn't like was that AHS didn't tell me upfront what the fee was upfront. I didn't find that out until later after they had already processed the claim. AHS should give the layout of the fees because even if going on the website, it doesn't have any kind of fees on it.

Durham Contractors came out for a leaking toilet and they told me that they sealed it. They did the repair that same day, and everything has been working fine since. I've also sent a claim for my garage door before this one and it was good, too. I have American Home Shield since January and I like it because when they come to repair things, I can just pay the deductible and have it repaired. I don’t have to worry about coming up with a lump sum of money at one time. American Home Shield is good to me.

247 America Air Conditioning & Heating was great, so I highly recommend them. A nice kid came out really late and got the job done. He was nice about it and he didn't linger. He was also very knowledgeable and educational. I have recommended American Home Shield to friends as well. The process of submitting claims takes a while sometimes, but depending on what companies they hire, it makes it good or bad. If the companies are good and they're very responsive, then it's golden. It works. If it's not good companies that they hire though, then it’s not good.

We submitted a claim with AHS because our heat pump had gone out. Then within four days of the contractors putting the Freon in it, it all leaked out, so replacing that again. So, we filed another claim. Then three and a half weeks later, we finally got a heat pump. Baskett's Repair was great. American Home Shield was awful.

The contractor came and did the repair, but it was so bad. I thought that I was being too fussy and sent a picture to my son. He said that I couldn't live with that. I then sent a picture to a guy at my church and he said that he'd come over and look at it. He said that it was horrible. He got a drywall man for me who did the repair.

I have been without AC since Memorial Day. I paid my deductible to have a piss poor (has a 1 star rating) company come out to look at my AC unit and hopefully get it running. My heating issue was also sent to Extreme Heating & Air (the same piss poor company with horrible ratings who American Home Shield arranged for my AC issues). Neither job was completed yet my American Home Shield work orders state complete. I have paid to have 2 other HVAC companies come out to get an estimate on the repairs. I come out cheaper if I do not use my so called home warranty. Extreme Heating & Air never addressed the heating element.

This company sent out an a/c company to repair our 17 year old a/c. They did not fix it and the tech indicated it needed replacement and would report so. When the warranty company called they indicated we would have to pay $1700 for non covered items. We requested a detailed list of these items which we never received. They left us without a/c for over 3 weeks while I had to get an independent company to replace the a/c because American Home Shield would not provide me with info about what was wrong. Then I had to argue to get my refund for the original service call. After lack of response and calls back, AHS argued with us about cancelling. They delay so they don't have to pay.

We have been AHS customers for several years, on Saturday June 20, 2020, our refrigerator went down. I placed a service request online. On Monday morning I checked the status of our request and saw we had a service company assigned. But it said we had to call and make an appointment, we called and they could not come until Thursday June 25th, but AHS took our service payment on Monday. They came in the afternoon and we were told the refrigerator could not be repaired.

Our ac went out, filed a claim with AHS. On the 3rd day of no contact we called AHS back to advise no contact from THEIR contracted vendor. Finally got a call from vendor. Vendor looked at unit and said it needs to be replaced. Called AHS back to advise them and asked them at that time what kind of out of pocket expenses to be expected. We were told it should all be covered. We had also called a few years ago to confirm by having this warranty there would be minimal to no out of pocket expenses for items that need repair or replacement, got the enthusiastic “none you will be covered!” I have kept this warranty specifically for the hvac system because I knew buying this house they would go out eventually. So this is 2 times I have been told the units would be covered. Again, called in and spoke to a representative from AHS to confirm this.

I am beyond frustrated at this point! I spent 5 HOURS ON HOLD TODAY!!! I’ve had my replacement dishwasher sitting in my kitchen for 2 weeks and my initial claim was on May 26th. This is RIDICULOUS! How can I get this installed when the Dolinger Property Prep won’t communicate with me at all? They won’t return my calls and ask me to text then won’t respond to that either! PLEASE COMMUNICATE WITH ME!!??

I purchased my home October 2019 and have filed 4 work orders to to stoppages in my plumbing. On the 3rd plumbing visit, the contractor suspected a separation in my plumbing just outside of the foundation. AHS denied the claim stating that they only fix issues under the foundation. On this last plumbing visit, I paid $200 to have the technician run a camera in my lines and he confirmed the separation outside of the foundation but he also found 2 additional separations under the foundation.