American Home Shield Reviews

I had YAZD Mechanical come out because my air conditioning wasn't working. They changed the capacitor and then it worked. I just showed them where the stuff was. They went out, and fixed it, and then showed me what it was, and then left. The experience was efficient and the job was well done. I called American Home Shield and did the claim by phone. Their claims rep was very helpful. They gave me a window of time at 1:00 to 5:00.

My assistant has American Home Shield and she told me about a time when her HVAC system went out. She contacted American Shield and did not have any issues. She said it ended up having to be replaced. After that, I thought at least for my major items, I would cover those with American Home Shield. Recently, Sears came out. The initial issue was my oven had stopped working and we were smelling gas. I had the gas company come out and the technician pretty much narrowed it down to it being an igniter in the oven. When the technician from Sears came, I gave him the written information that the gas company had left, and he knew exactly what they were referring to. He pulled out the stove, did his initial assessment also to verify it and that was the issue. He replaced the igniter and that was it.

There were a few things that Elite Experts Appliance Services came out for and fixed. Our refrigerator started leaking water. It covered the whole floor in the kitchen. Then my washer and dryer were not working. They were not drying. It would stop in the middle of the spin. The heat of the washer and dryer wasn't drying the clothes all the way. I called American Home Shield. I was given a window when I would hear from the contractors.

My sink was clogged and my garbage disposal wasn't working. I submitted a claim online to American Home Shield and they set everything up. It was straightforward to get an appointment. Their contractor Myers Comfort Specialists gave me a date for the next week but ended up coming the following day. The tech was quick and he had a mask on. He replaced the garbage disposal and now things are working perfectly.

I recommend American Home Shield to everybody. When we had a frozen pipe, filing the claim was very easy. Tri-County Plumbing came out twice because the first time they came out, we couldn’t find the water shutoff and had no idea where it was. That happened to be the last day that the guy was working because of the COVID shutdown. When we got back again and that company was back to work, we called them out immediately. They’re very good.

I had an issue and I couldn't tell if it was a plugged up pipe or it was my garbage disposal because they're right next to each other. I filed the claim with AHS on a Sunday and a nice guy came out that day. An hour after he left though, we still had the same problem and I was surprised that I had to call somebody back because the first repair didn't work. I paid twice for it. They sent out another guy and he took care of it. However, as the customer, it's difficult to get somebody to come back out. Even on the website, they record the fact that I had a stopped up drain, and I can slide over and there's a place where I can indicate it's still not fixed. In theory, I would get somebody to come back and take a look at it, but that tab doesn't work.

I've been with American Home Shield for 15 years and I just referred one of my coworkers. I'm a single mother and I don't know how to fix anything. It’s peace of mind and they've been very good about attending to whatever needs I've had throughout the years. Most companies that they refer call me right away but Whitney did not. I got a text message that my appointment is set for this day. They never called to set the appointments. I asked if we could make it for the afternoon because I work and they accommodated me. I took half a day off and the first time that they made the appointment, I waited and waited. I got a phone call stating that they had an emergency and they couldn’t come out. They asked if we could reschedule and I said that was fine.

Our hot water heater was no longer heating the water. It was just very ice cold water. My husband called American Home Shield. The rep said that they would contact a company and we should hear something within the next day. On Time Plumbing & Heating was our contractor. We called and they called us to schedule. It was either the next day or the day after that company actually came out and fixed the hot water heater.

I've been with AHS for over a year. I've been having a hard time getting into my online account, so I call them for claims. It has been very easy to submit claims over the phone. AHS provides a reliable company to perform service.

I had some plumbing issues - 2 toilets that were down and a sink that was leaking. Filing the claim was pretty easy. I just went on the app, did my thing, then I was contacted the next day. The dude was in and he was professional and nice. He did his thing and did a really good job. He was fast and he knew what he was doing. I like how good the contractors were with their job. They were fast, efficient, and I haven't had any trouble since then. My water heater was broken one time and they came out and fixed it real quick. I haven't had a problem ever since either.

I was getting just warm air coming into the house and I went over to the machine outside. I noticed that the compressor wasn't even running and it was only the fan that was running. When we put in this claim, American Home Shield wanted to send Comfort Pro. We had a major problem with them back in December and they left us without heat for nine days. I told AHS to take that name out of the system. I didn't even want them at my doorstep. Since we went to an automated system, I had to sit on the phone for an hour waiting to get an agent on the phone to change it. I waited 45 minutes the first time and I couldn't wait anymore. I waited an hour the second time and I finally got somebody on the phone.

I got mad at this other warranty company so I quit them. It's been almost a year now that I've been with American Home Shield and so far, it's been good. I call and people come and fix the issue. I had a claim with 822 Plumbing and it went good. The man was a little grouchy but I guess he got up too early. He was on time.

Drew's Pump and Plumbing came out for the mess with my hot water heater. I called in because it wasn’t heating. Then I called the contractor and they set up the appointment. They came by and were professional about what they did. They had the mask on, were real courteous and offered a whole lot experience. So far, the hot water heater has been good.

I submitted a request for my air conditioning unit on 7/5/20. I was assigned companies with horrible ratings. Last company could not come out until 7/9. I asked if I found my own contractor and paid for it could I get reimbursed. I was told yes initially. I called back to cancel the work request for the company that could not come out until 7/9 and I was told that would not be an option. I have stayed on hold for a least an hour each time I call AHS. Called twice on 7/6 and three times on 7/7. I was supposed to get a return call from a supervisor, but that never happened. I think four days is unreasonable to wait for a contractor to come out and diagnose an air conditioning problem when the temps are in the high 80’s to 90’s.

I placed a service order for my broken dryer in early June. American Home Shield sent a serviceman out (it took a week) and he "fixed" it. However, the first time I tried to use it, I had the same problem - it wouldn't even come on. I tried to call AHS and was on hold for a very long time so I went online and requested a second service. The second repairman actually determined the problem and that a part would need to be ordered. He did a temporary fix on it so that I could at least use it in the meantime.

I suppose when it works, it works; but when it doesn’t, watch out. Had an ice maker repair, 4 weeks later and as many visits, it’s still not resolved and AHS has been ZERO help. When you can get through (average wait thirty minutes) I have asked repeatedly for them to give me a different contractor who can get the job done. Nope. Asked to speak to a supervisor. Nope. Asked a supervisor to call me back. Nope. Asked to get transferred to the cancellation department. Nope. And now begins the undoubtedly uphill climb to cancel. Absolute garbage.

I have been a customer of AHS for 4.5 years and paid close to $3,000 in premiums ($54 per month). The only claim we have made was for a small part that went into a faucet (maybe $10). We had 2 of their contracted service providers out last year trying to help us with a leak with our air handler but no one could find it. We contacted Trane (the manufacturer) who said if the unit was heating/cooling correctly, it was working properly and that something else must be causing the leak in the unit. Trane denied this was a manufacturer's issue.

Updated on 7/20/2020: Since then, the company did reach out and take care of the problem. So, I can say that the Consumer Affairs part was very good. They did what they said they were going to and as soon as I sent them the receipt from buying a new refrigerator, they processed a check and sent it to me for the agreed upon amount. It took less than a week to receive the check. So, in the end, for this situation, they did do what they said they would in a timely manner.

I have had this service for almost 4 years. Didn't have a problem until this last time I needed to use it... Which it had been probably 2 years since the last time.. Hot water heater had to be replaced. They assigned me to a HORRIBLE contractor. They deemed it needed to be replaced. They went back to AHS and between the two of them it took 7 days! 7 DAYS with a 5 Month old for me to have no hot water! Then because the old one was out of code, which everything is gonna be cause they change code every three years I had to pay for upgrades.. Which is fine.. Still took them 7 days!

The first time I had to use this service for my A/C, it was easy to request service and I did get a callback from the A/C company. However, when I needed to follow-up with the A/C company, I couldn't get ahold of them directly so I put in a follow-up request (and it went to the same company). Again there was no follow-up and apparently no other A/C companies for me to work with.

We’ve done two claims with American Home Shield and they both were very quick and accurate. For an electric claim I had, they worked very quickly to get someone assigned to us. They contacted us very quickly as well. Ian with Kelly Brothers Electric was the gentleman that came and I felt really good about it. He was professional and just went to work. It was a pretty quick fix so that was good. He also had a mask on the whole time and we wore a mask in the house just to make him feel better.

I got the home and my buddy has a different kind of warranty on his. The only difference is the deductible. But I like it because he has to pay for his deductible for each item that he has. A while back ago, I had three leaky faucets and I just paid $100 deductible for all those three. So, it was pretty good for me. When the dishwasher wasn’t draining, I submitted a claim with Home Shield through the app. It's better that way because I wasn't on hold. The first time I did the claim with my dryer, I was on hold for 20 something minutes because of all this COVID thing going on, and everybody was taking phone calls and stuff. But when I submitted it for the dishwasher, it was quick. It took less than three minutes.

My air conditioning wasn't working. Carolina Air Heating & Cooling came out and they found out what was wrong but it was an electrical problem, not a problem with the air conditioner. The guy from Carolina re-hooked up the wire but he said that he shouldn't have done that because he's not a certified electrician. It worked though. Then we had to have the electrician come out and fix it for good. That took another five or six days, which was longer than I would have preferred. But now, the air conditioning works fine.

One claim that I made recently to AHS was for the compressor on my refrigerator. It was a little frustrating because it took three weeks from the time of the initial call. Usually, I submit my claim online. But I made a call on a Tuesday evening and they gave me the name of the contractor over the phone. I called the contractor in the morning. I didn't wait for the contractor to contact me. So, I called him quite early in the morning and he was very responsive. He was a lovely person. He came over that afternoon. When he realized it was the compressor for the refrigerator, he said he'd put the order in right away and we’d just have to wait and see whether they'd replace the whole refrigerator or just get me the part.

I had some electrical issues in the kitchen area of the home I purchased. When I bought my refrigerator and the guy came to set it up, there wasn't enough electrical current going through the outlets in the kitchen. I ended up having to buy an extension cord to go across my kitchen to have enough charge to keep my refrigerator going. I submitted a claim to American Home Shield and they sent A to Z Electric. The tech who came in said that he had seen this issue in a lot of homes. He unscrewed things and did what he needed to do with the wiring in seven minutes. The tech was professional and went about his business. Everything is working fine now. So far, things have been pretty good with Home Shield. I've had to contact them regarding a few other things around my house. Things are taken care of with no problem.

I love American Home Shield. They sent Best Care Home Services when the AC wasn't turning on. We have two AC units and the upstairs went out first. Then we were waiting for a couple of parts to come in. Right when the part came in, the downstairs unit stopped working. But we have air now. The issues upstairs were the fan and the blower and downstairs, it was one of the capacitors.

I like the fact that if something breaks down in my home, I have a service company that provides the service. They can come out to my home to repair or replace it. It's good to know that I don't have to search for a company. I've had prior experience with my washing machine and dryer and my refrigerator. But I unfortunately have not been satisfied with the issue that I have been having over the last four months in reference to my heat and now my air. It has been a true headache and inconvenience with the companies that have been coming for numerous times. In fact, I've lost track of how many times. You freeze in the winter and you burn up in the summer when you lose what you need to keep your home warm or cool. So that has been very frustrating.

The contractor was good. He was professional and the service was great. He came, did what he said he was gonna do, and fixed the problem. That was my first time using American Home Shield, but so far, so good. The only thing I didn't care for is that it happened on a weekend and the person couldn't get out till Monday. It would have been nice if they had somebody that does AC on hand that did weekend work because it could get pretty hot. To have to sit in a hot house over the weekend is not fun. There are plenty of companies here in Houston that do work on the weekends. To have to pay for something on a monthly basis and still have to wait and no one’s there is the part that could be improved.

They're fraudulent. They tell you all these things that they're gonna do for you, and then when you call them out, they find every reason in the world to keep on getting parts. I have a call in now for my refrigerator. They fixed the same thing five times, and they're still trying to fix the same part. My refrigerator is over 20 years old. I keep having the same problem over and over again, rather than them trying to go on and try to get it taken care of without having me do this and keep spending these $75. It's a waste of time. You can't get them on the phone. They're rude, they're disrespectful, and they're not very helpful either. They will tell you anything too. Sometimes, we have to hang up and call again to talk to somebody because they don't know how to talk to you.

The only thing that I don't appreciate is the long wait on the parts. Sometimes you don't wait for American Home Shield to fix something that is broken and you end up buying something else. Particularly on my washer, I took the decision to buy a new one. But on the refrigerator, I couldn't afford to buy another one and I had to wait two weeks with no refrigerator. But the overall service is good.

I told my cousin, “I got no man at home now so how am I gonna fix this mess?" She said, "Girl, you get American Home Shield." I submitted the claim online and then Home Shield sent me the people's name. I forgot to ask when they were coming out and I called a week or two later and made for appointment and they came out. Maytag came out to fix the dishwasher. He called in for the part but they didn't have the part anymore so he said they couldn't fix it all. And then, I got a paper estimate. Then I got an email saying that I needed to order a new one. And I got the same thing, an email saying that was zero dollars. And then, I picked Whirlpool for a new one. All they did was drop off a dishwasher. But the unit is working great. Now, we're back on track. I would cook while I ran some dishes, putting them inside the dishwasher at night, then I'm okay. It helps so much. I hate washing dishes.

Having the home warranty is like having car insurance. It takes away a lot of the stress. But the Freon is $85 a pound and American Home Shield pays $10 a pound. I also got a refrigerator fixed a few months ago and the refrigerator is broken again. They said if they don't fix it, they'll replace it but here I am, going through the same process again with it. I gotta do another claim again on the same thing and pay the fee again so I'm burned out about that. They even sent out two contractors and both of them haven't been able to resolve the issue. I thought American Home Shield would cover more than what they do but it is what is. Moore Air did a good job though. The AC was blowing hot air. I have two air conditioning units and the technician fixed both of them and was gone within an hour.

American Home Shield's contractor, Fleming's Appliance Repair, came out for my dishwasher. At the time, whenever we would put liquid detergent in the cubbyhole and put down the flap, the flap would not stay down. All of the dish detergent would then come out before we even started the dishwasher 'cause it wouldn't stay inside. The tech who came had to order a part then he came back. He was professional and pleasant. Things have been fine since then.

American Home Shield sent Paragon Mechanical out for an AC issue. They handled the claim fine. It was a breaker issue. My AC wasn't working. The breaker had flipped, but it's a weird breaker. So, it didn't appear to be broken to a layman. The Paragon guy came out and he showed me. It was pretty hard to tell the breaker itself is failing. He fixed that. So, that was great.

The dishwasher was leaking and the first people wouldn't fix it. They said I need a second opinion so the next guy came out. He was fantastic. At first, he was thinking it was the seal of the dishwasher so he took the door off and ordered the new parts. He came and started to put the new seal on then realized that there was a crack at the bottom that he didn't see the first time when he was here. He said to give him a day and he needed to file a claim. He came back and said that American Home Shield wouldn't accept the claim. But he knew how to fix it so he came over and fixed it himself. He was being nice and helpful and I appreciate that.

Every time I get transferred to the Philippines, nothing gets done. But when I got to talk to people in the States, they tried to help me. They were courteous, polite and understanding. It was just that things fell through when it got to having somebody outside their list. I've had an air conditioner out for over two weeks. We live in Redding, California and it’s pretty hot here.

The pump was making a loud noise and not pushing water. I went online and submitted a claim to American Home Shield and the contractor did a fantastic job. But I don’t like American Home Shield’s website a whole lot because you have to pay $75 before you even know if anything is gonna be done. And sometimes, it could be a week or two weeks before anybody even gets to you. I had an AC issue before that and nobody told me that I was going to have to do that. So, I was on hold on the telephone for an hour and eight minutes and nobody picked up. Finally, when they picked up, I gave them all my information and we got disconnected. They never called me back. Instead of sitting in 97-degree weather all night and I just had surgery, I went ahead and called an AC company and had it fixed. AHS told me that it was my problem and they weren't gonna reimburse me.

I am a member of American Home Shield so I called them when the air conditioner wouldn't work. Even though we had it on, it was 72 degrees in the house. They set up the appointment and Action Repair called me. They were very nice. I've had them here a few times for different things and so far, so good. American Home Shield is very reliable and they get back to you quickly. I called on a weekend and they got back to me immediately. When I used the website also, I got a phone call back at 10 o'clock at night. They’re pretty on top of it.

My AC stopped working and I submitted a claim online to American Home Shield. I paid my $100 deductible and then their contractor, Piedmont Mechanical came out. I had to pay Piedmont 755 out of pocket for Freon. Since then, my AC has been working fine. I've been with AHS for a year now and I like that when something breaks down, they will be there for me to get things done. As a homeowner, it's always good to have security.

Submitting a claim to American Home Shield for my heater tank issue was very easy. Their contractor IRH Plumbing came to fix it. Everything has been fine in the many years I have been their customer. Not too long ago, I had a problem with one of the heaters and the guy sent by AHS came in, took a picture of one of the faucets, and said he had to change all the parts. That was it.

My AC just completely stopped working. Changing Winds Heating & A/C came out within the 48-hour period and got it fixed. We're just starting our second year with American Home Shield and so far, we've been happy. I just haven't interacted with them a whole lot.

May Heating and Air came out and they did a pretty good job on our AC issue. But I have had a lot of difficulties with American Home Shield. I had a claim a few months ago and they sent Hardy Plumbing. They came and they were supposed to come back and finish fixing the drain stop in my bathroom. My husband called three times and I've called him four times. The last person that I talked to from AHS was Jess three weeks ago and I said that I didn't want Hardy Plumbing coming to my house because we had called them seven times and they kept telling us that they were coming to finish the job but they hadn't. I've paid my $100 deductible and I haven't gotten the job done. The rep said that they were gonna try them once more and if they didn't come, they would follow up on it and get someone else.

I turned my air conditioning on for the summer for the first time and it wasn't having any air come through the vents. I kept the fan on high and I got something that way, but that was the extent of it. I called American Home Shield and they had somebody come out. Then American Home Shield realized that the particular company they sent out didn't take care of my model. So, they searched and they found Chesapeake Comfort. The way Chesapeake Comfort handled our AC issue was fantastic. Their technician looked at it and he said that he needed a part which he got within about a week or so. He said it would take a little longer because of the particular model that I got. They got it done and I paid for Freon and whatever their visit was. And I love it.

The contractors of AHS have been great. Shields Plumbing came out recently and he did a good job. He corrected the problem real quick. Submitting a claim to AHS has been convenient.

Realty Rekey came out and I had some locks that weren't working. He said he could rekey up to six of them, so he rekeyed six of them. He was very professional. He was very nice and I would use him again in a heartbeat. I submitted that claim online to AHS. I like their website. It's fantastic.

A long time ago, there was a time when American Home Shield said we should have done this and that and they didn't pay for our claim. Recently, my husband called in a claim for our air conditioner to American Home Shield. They sent Service One Air to our place and the tech told my husband that we needed some part that was causing our unit not to cool. They replaced that part in the next day or two. My husband told me that the techs who came were very professional. So far, we've had a few claims with Home Shield and their coverage has been okay.

We've never had any problems with American Home Shield, and we've been with them for 10 years probably. We've had coverage at our first house which is an older house, then we bought a new house and we still retained the coverage there. We then moved out of that new house into another older home. If something goes wrong, my husband and I have the coverage and it's gonna be handled. They've already had 3 or 4 calls out here for different things, and they've been fabulous. The claim with American Door Masters was perfect. There was something wrong with the sensor to the garage door and the control board in the actual unit. They were able to repair it the same day and everything's fine.

I like the ease of not having to worry when something breaks. I know that for the most part, American Home Shield would cover it. I had them on another property too. They are very professional. Their contractors tell you what's going on and they arrive when they say they're gonna arrive. I like that they have photo IDs. And I prefer the technicians to come out with plumbing on any issues that I have because I know I can trust them. I had a recent claim where my garbage disposal wasn't working, my dishwasher wasn't draining, and my washer wasn’t draining properly. A plumbing claim was made and American Home Shield assigned Blue Star Plumbing as the contractor. The tech repaired everything in one visit. Things were good once he got here.

American Home Shield sent G & L for our dishwasher. I have to test it now and I am sometimes having problems closing the door and it locking and staying that way. But I don't know if I'm putting too much in. I haven't called back because it seems like if it's empty, it’s easy to close. But if I have dishes in there, it won’t stay locked until I kind of push it a couple of times. Other than that, the service was great. The gentleman that came to provide the service was very professional, timely, and gave us some good advice on what type of cleaning solutions to use for the dishwasher to make it work more efficiently. I like American Home Shield's timely service. Any time I put in a claim, it seems they respond fairly quickly. Every time a service provider comes out to fix a problem, they're always very professional.

The contractor who came out for our garbage disposal was good. They were there for a few minutes. It just needed to be reset. It's been working fine since. I'm satisfied.

Everything was great when the techs got here for the washing machine that had a broken door on it. Repairs come up right when you're not ready for them and having American Home Shield gives me peace of mind. They're great. I'm gonna look beyond all of the communication issues because of COVID. It was really hard to get someone live and I had to end up going through a real estate representative for American Home Shield just to be able to talk to someone in person to make sure that the claims were being handled the way I was told they were being handled. That is more of an anomaly of literally being on hold for an hour then talking to someone in Trinidad that has no control over anything. I have phone numbers of people locally that have backdoor phone numbers for American Home Shield so it could get done, but that's me. I figured out the workaround but that's not like the everyday consumer who might be really frustrated.

The air conditioner was leaking. I went on the web and submitted a claim to American Home Shield. The website was very easy for use. Sherrell Air Conditioning & Heating came out and they were fine. The AC is not not leaking now and it is working fine. It’s cooler. I'm satisfied.

Coastal Poor Repair came out and replaced the pump, and then that was it. It was pretty quick. It took them about 40 minutes to do the job. We just bought the house in May. I’m going on two months with Home Shield. I know that there are things that haven't been replaced. That's why our Realtor got the preexisting conditions, that it would cover them. However, he had to call Home Shield and blast the company how bad the service is. Since we bought the home, we've had bad experiences with customer service, with the people that assess the claims and with the long holds that we had to wait on. Home Shield is not an insurance company that I would recommend at this point. Things have gotten fixed, but it has been with pressure where my Realtor had to call and argue with the main company. But for it to actually come from Home Shield, it hasn't been there. It was a bit of a headache.

Georgie, the gentleman who came for my plumbing issue, was very good. He explained things to me and was personable and professional. I have no complaints. Something was stuck in the garbage disposal in the sink. He took it out, reset it, made some other adjustments and it's now working fine. I also had to replace my central air conditioning last year. I had no complaints as well. The nominal fee that was charged for the service visit was great.

A defect on the refrigerator was causing it to freeze up, so the guy who came fixed it right away. He put some stuff and then he had to put a new part in. He was very good and the response time was unbelievable. It was within two days and we never get anybody that quick up here. In the past, we've gone around and around with American Home Shield. When we originally moved in, we had them come out and look at our roof 'cause we had a leak. The guy that came out took a look at the roof and he said it was installed incorrectly. It voided the warranty on the roofing, so they canceled that part of our policy. We then had a couple other people come out. We had solar added and they looked at it. They said there was nothing wrong with the way our roof was put on.

There was no hot water in my shower. I had a mixing valve that was broken. This was one of the quickest services I'd ever had as far as response time. Anywhere Plumbing called me before I even had a chance to call them and they set up an appointment. The only problem I had was that I noticed a leak in the shower about five days later, and so I called them back, and again, bang! As soon as I left the message, they came out again. As it turned out, when the guy replaced the valve, he didn't replace one of the washers that was leaking. Once he fixed that, it was 100% done. I liked the speed that they called me back and that they were very flexible. Many times, the repairmen have ridiculous kind of hours, like they only can come between 8:00 and 12:00. This company narrow down like they can do 10:00 12:00, 12:00 to 2:00, 2:00 to 4:00, and so it gave me more flexibility as a working person.

Recently, submitting a claim to AHS was difficult for me as they weren't open on the Saturday that my AC went out. They weren't open on Sunday either. Their contractor Next Gen Air came to fix things and their tech was very pleasant and professional. However, AHS didn't want to replace my air conditioner. They would just put a part on it. The tech didn't actually fix my problem and I had my AC completely redone by a local company. I was pleased with AHS before. Now, I'm a little disappointed.

When we had a plumbing issue, I made a service request by phone call, like normal, and in three days, a guy from Budget AC, Heating & Plumbing came out. Everything was great. I explained to him the problem and he fixed it. Our sink drain was leaking and it needed parts to be replaced. The sink works fine now.

I really liked Sweeney Plumbing Systems. They were great. The young man who came out was very polite, professional and helpful. He went out of his way to make sure that our problem was resolved and he did a really good job. We were having an odor in the bathroom from the faucet and I had called somebody before for that but they wouldn't even touch it. This young man just did it and was very personable with my husband and me. He took the faucet apart and cleaned it out, and that seemed to resolve the issue. I really liked him. Sweeney is a really good company. I even kept their number just in case.

We submitted a claim to AHS because we had two bedrooms and the wall outlets weren't working. The guys that came were knowledgeable. They knew a lot more about this. To me, they nailed it down pretty quickly. Turned out it was a loose wire. AHS has been really good to us.

I had American Home Shield previously in my old home. I got my house back in September and I got them again. A month ago, the bathroom sink backed up. I did what I could from the inside of the house. I checked the P-trap but I couldn't reach inside the walls and I didn't have a snake tool. Fazio Sewer and Plumbing snaked it and it was inside. Everything was fine. The only thing that I don't have right now is the centerpiece in the sink that prevents the water. I don't have functionality of my sink because they removed it and said that it was not operational. In order to continue with constant flow and not slow down the drain, they recommended removing it. But customer service-wise, they did great.

I've been in my home for a few years now and I have really bad luck with stuff. I don't always have thousands of dollars on hand when something breaks. Also, I just recently got diagnosed with MS so I don't work anymore. I'm on a fixed income. I've seen things like commercials on TV. So I was like, "Well, let me see if it's even reasonable." And I thought $40 something a month and $100 when something breaks are great. And it just so happened right after I got the warranty, my garbage disposal broke. That's not such a big deal. I could live without a garbage disposal. My kitchen would stink but that's fine. But then the AC went and it's Florida, and then 8 o'clock in the morning it was 87 degrees in my house. I can't. Perry Mechanical was out that next morning after I filed a claim for my AC. The tech was very efficient. He actually was there early, so that was great. I've recommended Home Shield to people.

The claims process with Home Shield was pretty easy. They gave me what I needed and it was helpful. Discount Contractors was able to help with my plumbing issue.

In the three years I've had American Home Shield, things have been easy and they have been assuring. Most recently, I had an air conditioner that was making noise at the top. While I wouldn't hear too much inside my townhouse, outside, it was very noisy. I submitted a claim online to American Home Shield. Their site was very easy to use and they said that a contractor would be calling me within 24 hours. Crispy Air came on behalf of Home Shield and the tech from there was perfect. He took a picture of my unit. The issue was an external fan card. He also showed me that the screen atop the fan that blows the hot air out had broken off. He put three other screws in to keep it down. Everything has been perfect since then.

Mill Air was awesome. They were really good. They got stuff done the way they should have. They were able to diagnose the issue and get the parts, and all that was seamless. I would recommend them to anybody. Make sure that you don't go outside of who Home Shield recommends, even if the people that they recommended try to screw you over. You have to use their contractors. Otherwise, you won't get reimbursed for anything.

My refrigerator was not making ice. Samsung knew from the front that those ice makers were not working properly and they had a recall on it. But Samsung did not call the customers who had bought it. It was just through trial and error. First of all, I thought I had done something wrong. I talked with the store where I bought it from to try to get some expertise from them. I called Samsung, and talked to them and I was not being successful in trying to make it work. So, I finally started calling American Home Shield.

I've had American Home Shield since '93 and their service in the beginning kept me around. The price was pretty good compared to other companies. Up To Code Plumbing came out recently and they did a good job. But I thought there were two things that I have requested. When I looked at the paperwork, it didn’t seem like it was done. I don't know if it was because the person who initially put in the request have not understood me clearly because of the language barrier. But the person that came in at the time was very friendly. He was communicating what he did and he was asking me a question so I was answering. He explained to me and let me feel comfortable with them. But I had some people come out in the past that didn't seem as talkative, like they didn't explain to me what the process was or what they were doing.

I always go to Home Shield's website to do a claim and then I get a text message saying, "This person or this company has been assigned to you." I did a claim for my AC that was freezing over. There was some regulator on the outside unit that tells the unit to shut off. Home Shield sent Sevier Climate Control, and a tech came out. He was nice and very professional but didn't do anything. I had to call somebody else because I couldn't wait five days for somebody to come out because I was hot right then. I forgot about it, and he came out. I called like three times for my AC, but for it to be a five-day wait and I'm in Houston, there's no point. I would suggest that certain situations should get a higher priority. Maybe if there's emergency service, customers could pay a premium for it.

I had a water heater that wasn't staying lit. I originally submitted a claim online and the American Home Shield website was fine. I actually much prefer just going online, doing it, and handling it myself. American Home Shield sent out Emergency Plumbing & Rooter. The guy came out and said the water heater was malfunctioning. He relit it and said he was not sure how long it was gonna stay lit then left. Less than a week later, it didn't stay lit so I called at that time and reopened the same claim. American Home Shield sent out the same service. They suggested that the water heater be replaced, which it was. But I have a very old home and the water heater wasn't originally installed up to code. I had to pay out of pocket for whatever needed to be installed properly.

I called American Home Shield and requested for service. The first representative was out of the country and it was very difficult to deal with them. They did it wrong too. They only put through for the toilet and not for the sink. I had to call back and I got somebody somewhat locally here in the States, and she was able to fix it in time for the appointment. Cornerstone Plumbing was supposed to call me in 24 hours and they did, and then they came out the next morning. They were really excellent. They fixed our sink in the kitchen and our dripping toilet and it made our life extremely nicer to have it fixed so quickly (washing pots and pans in our bathroom sink is not a good thing).

During Christmas time, I was having issues with the house staying hot and my AC was a two to two and a half year old unit. I had a technician come out, and they said that the compressor had completely went out in the AC unit. I even had a second opinion. I had American Home Shield send out another tech from another company. They said the same thing, but granted a couple months before that, they never foresaw any type of issues with the compressor potentially going out in that unit. I found that to be very odd for a two year old unit for the compressor to go out. They never explained to me. They pushed that everything is covered. I pay my one fee per month and as long as the AC unit is not 100% broken, they will go ahead and replace the parts.

American Home Shield is very efficient. We've used them before so we got them again. Due to COVID, getting hold of them on the telephone is a nightmare but they've acknowledged it. They gave options and one of them is online. I did the claim online and it was super easy. When the tech came, he had a mask on and did definitely stay six feet away. He fixed the issue and left.

I had both sections of my house where the power didn’t work. Garner Electric came out in a couple of days and I loved the electrician. She was fast, efficient, clean and good. She figured out what the issue was in 15 minutes and how to fix them in 30.

The unit was not coming on. I could go out and I can hit the top of it. There's a switch that wasn't connecting, and it would come on and run for a little while, then it would do it again. When it got to the point that I couldn't get it to come on, I went through the internet to file a claim one afternoon, and the website was fine. They sent me an email that evening that said that they had contacted Kingdom and they would be coming up the next morning. Both of the guys that came did a good job. I didn't realize it until they showed up, but it ended up that I knew them. The motor was also making a lot of noise. One of the guys got permission through the warranty to go ahead and replace the motor on the fan on the outside unit. He came back, replaced that, and it has been working well since then. I'd recommend American Home Shield. In fact, I've told people about it already.

The garbage disposal broke and when I submitted a claim with AHS, the tech they sent out put a new garbage disposal in. Then, the toilet shut down and a pipe was leaking. He fixed all of them and he was very good. That was the best experience I ever had.

Action Air Conditioning & Heating came out to our home to check why our AC wasn’t cooling. The service was good. Overall, I'm satisfied with American Home Shield.

People shouldn't buy a home without an American Home Shield Warranty. I have one and so far, I've had an excellent experience. There was a time when one of my burners would stay sparking and it would just click and click even after it's lit. Another burner wouldn't click at all. I submitted a claim to AHS and their tech from Stephen's Appliance came and looked at our burners. I gave the tech the code to get into my place without me being there and they found my burner's problem. The tech called me and told me that they were gonna order a part. A week later he called again and I gave him a code once more. I got home an hour after that and the tech was bolting back down. Everything has been wonderful since then.

The AC started cutting off and it was blowing warm air. It came on for a couple of days then it went off again. The technician came and checked it out. He said that it was a leak somewhere but he couldn't find it. We requested them to give American Home Shield a report, but they couldn't. So they sent another technician to check it out and he fixed it. He did what he was supposed to do. American Home Shield has been quick to send someone so I'm pretty pleased with that.

The air conditioner didn't work and American Home Shield sent out Jay Jay Mechanical. In 20 minutes, they said they would be here. They were like next door as 15 minutes later, they were here. They did what they needed to do. The fix was done on-site and that was fun. I'm doing pretty well but I wish American Home Shield would lower their prices like if the yearly fee dropped a little bit. It's kind of expensive but it is what it is. I also wish they have more availability on some usual stuff.

Accord Appliance came out for my stovetop that had a pilot light malfunction. There was an issue with the electronic ignition. I used the online to file the claim and the tech was scheduled for a week away. It was a while. That was the quickest that they had because I was really open. But then, once the contractor came, the tech was okay. The unit fixed itself. Having Home Shield saves a lot of money and I like their service most of the time.

Overall, service with American Home Shield is great. I've been in the house for 19 years, so that's how long I've had the account with them. Submitting claims is easy. Recently, Climate Masters came out for an AC issue. The gentlemen said that the handler at my circuit breaker wasn't on. Unfortunately, it was an unnecessary visit which cost me $75 'cause all I had to do was to flip the switch in the circuit breaker.

Our AC was running but it was not working well. The air was flowing but the AC chiller was not working. It was blowing outside air into the house. Tru-Way figured out that it was caused by a leak in the air conditioner coils. They put a leak detection fluid into the air conditioning system and a week later, they came back to see where the leaks were. They determined that the best course of action was to refill it with fluid. They replaced the refrigerant liquid in the coils and ever since they did that, it has been working well. Both times that Tru-Way came out, they were exactly on time. They were very courteous, and it was a simple straightforward process. I would absolutely recommend these guys.

I had water under my sink coming from a leaky pipe and I analyzed it to be my garbage disposal because I live with it. When the rep from 1st American Plumbing came in, he said that everything down there was dry. I said that if he would fill that sink or this pan full of water, dump it all out at once and click on the garbage disposal, he would have water everywhere. And he did. He said we needed a garbage disposal and he ran out to the truck and got one. He came back in, put it in and left. He did a great job for me.

I’ve been with American Home Shield for 20 years and in the past, everything has been good but I have a problem now. I called them for the air conditioner and I was on hold for 45 minutes, which is totally unacceptable. It used to be that I didn’t have to call them. I would call the people that we usually went through and then, they called AHS. Still, the contractors have been great.

I chose AHS because I have a friend that has a home here in Pennsylvania and one in Arizona as well. He used them and he has good experiences with them. However, when I had a problem with my water heater, and the contractors came out for that, it was a little confusing. I talked to a gentleman twice about it. The pressure relief valve on the water heater itself was leaking.

The condenser on my air conditioner was running nonstop and even if I turned the system off, inside it was running. It was quite unusual, so I had American Air come. The technician found out that it was stuck and he replaced a part. He was very personable, professional, and informative. Also, I have never had an issue with American Home Shield. Making a service request is easy and I've recommended them to at least four people.

The compressor blew and the coils were a big mess. They said that it could all be repaired. But to repair one was gonna be $1300 for a clean-up to bring it up to standard, and the other time to fix the coils is gonna be 1800 to bring it all up to standard. So I opted to buy a new AC unit and they didn't help at all. Everything is fine with AHS, except the air conditioning units. The repair is covered but you'd have to bring your air conditioning unit up to code and that's the expensive part and they don't cover that. It is written in a teeny-tiny print. They need to disclose that when you purchase the warranty.

The AC claim went very well. The young man from Express Heating and Air Conditioning was very informative. I told him about the noise with the capacitor and he checked that because I told him that's what Express had changed out a couple of years ago. When I heard the roaring sound, I didn’t know if the AC was going out and this is summertime. I didn’t want it to go out. He said sometimes these things happen but he checked everything out and it looked good. He said that he couldn't find anything but if the sound would come again, to call him back. He did good. He fixed everything. He even told me that I need to get it checked twice a year and gave me some advice how to keep it going. He was very knowledgeable when he gave me information and he talked to me.

The electric company has been out twice. My husband called them out because we were having issues with our electricity going off in half of the house. We were having electricity problems once or twice every day. The contractor gave us a time frame the day of on when they would be there and texted when they were on their way. It was very wonderful. They were professional, efficient and quick both times. They were helpful on follow-up if we still had issues. The first time, they did not solve the problem and the second time, my husband said it hasn't gone out again in that half of house and that was a week or two ago since they came.

The people American Home Shield sends out to do the work are excellent because they really try. But as far as getting through on the telephone, American Home Shield needs to hire some more people to answer the phone. When you make a claim, it's okay but when you call to follow up on it, you have to stay on the phone for three or four hours. One lady even asked us to hold on for three whole hours. She got on the phone and then hung up and I had to wait for two more hours. So that's the hard part. But other than that, American Home Shield is wonderful.

I had Home Shield before and I felt that that was too expensive. I tried two other companies, the last of which was, "If I get my hands on you, you'll be dead." What happened was, my refrigerator stopped working. The motor died. It was on a holiday weekend and it was dead. Aside from everything else going on, the rep said, "Well, I can't get anybody there now." And then finally, he got somebody here but they said it couldn't be fixed. It needed to be replaced. He didn't call me, so I called them and said, “Are you gonna get it replaced or how does it work?" "Oh, no. We'll have a meeting and decide how much we're gonna allow for it."

American Home Shield was recommended to me by a coworker. She seemed very happy with the service so I wanted to give it a try. I've had a couple phone calls and their contractors have been out to see us a few times, and so far, so good. I'm happy with what I've experienced. It had an annual service on the unit of our AC and everything was good with MVP. I didn't have any issues with them. The guy did do a service update on it. He gave me an idea that I should call up my electric company so I’m trying to follow-up on what he recommended. I tried to call American Home Shield a couple times last week to get the information on what the technician recommended, but I haven’t been able to get through. When I call, I'm on hold for a very long time so I gave up.

I've used American Home Shield a couple of times and so far, it has been fine. Everything went seamlessly with my AC claim. It's a new house that I've got. So we were trying to figure out what was what and all that kind of stuff. I was out there with the technician to help him and he did a good job. Total Air Care was in and out and the repair didn't take that long. The AC is fixed, so we're good.

I had a dishwasher claim and the tech from Appliance Doctor said he was gonna replace it. He called Home Shield and I went to Home Depot to replace it. But the dishwasher couldn't be replaced without taking out the floor and lifting the cabinets. Appliance Doctor was great. The guy said they would try and get it fixed for me so I wouldn't have to lift the countertop, which would have cost me a fortune. We decided to just fix it.

I've had AHS for a long time and submitting claims has gone okay. Recently, Sears came out for them to handle an appliance issue of mine and they were good. The first guy who came out had to order parts. Then, the next guy who came put them in.

We had issues with the dryer where it wasn’t turning on at all. I submitted the claim online and the technician made a quick fix then he ran the dryer one time and we were good. My coverage with American Home Shield is going well. That was the only claim I had so it was pretty easy.

My air conditioner was not working and the contractor came out here one weekend and fixed it. But the next day, I noticed that the heat pump continued to run when the unit wasn't on. So, I contacted American Home Shield and the contractor came back and fixed the heat pump this time. I’ve been with AHS for at least three years and I like them because every time I needed something repaired or replaced, it was done with no questions asked. They replaced my water heater and refrigerator. Then, they got my air conditioning working again. So, I have no complaints. I just have praise for AHS and I love them.

American Home Shield is prompt with everything. Something went out in our AC and it burned out the power lead going to the compressor. They had a technician from Outlaws Heating & Air come out and he had the unit up and running in 20 minutes. The guy was knowledgeable as well. I'd sit up there and talk to him and he told me what everything was. He was really good.

There was water on the floor. I wasn't sure what was going on with it. There ended up no hot water. There was a drain there, so luckily, a bit of the water went down. I called AHS to come out and look at it and see what was going on with it. Apparently, it was leaking. The leak couldn't be repaired, so they said I was gonna need a new one because they couldn’t fix the leak. It seems to be working okay now. There are no leaks. We got all the water dried up off the floor too. I appreciate American Home Shield and they came through with what they promised to do and I'm pretty happy with them.

The service from Sean Electrical Mechanical was great. The guy showed up on time. He was very friendly and cleaned up after the work was done, which was kind of a mess because we have plaster walls. That was a pain in the butt to clean up. The lights were fixed and we didn't have any issues. This is my third year with American Home Shield and I like the service. What I did not like is last year, there was a price increase and they didn't notify people. It went from 60-something to 90-something so it was a significant jump. I got surprised when it was my renewal time. It would've been a good heads-up to say they were increasing the price. If I probably had more time, I might've shopped around for another home warranty.

AHS is an excellent company. They've done everything right. I've had them come over twice. They cover almost everything in the house. All the major stuff. They’ll get a repairman out there ASAP within a day or two once you call them. They have the repair shop call you right back. They follow up, they keep you in touch and they keep you informed. They're just good for good customer service. You can't get any better than what they're doing, especially for me and I'm a complainer. I'm very tedious. I watch everything. But if they can please me, they can please anybody ‘cause I'm a hard guy to please.

I've been an American Home Shield customer since 2014, and usually don't have any trouble, but in trying to discuss an issue with my very old A/C unit over the phone, I was met with condescension by a customer service rep who consistently interrupted and misunderstood me. This, after waiting for an hour just to speak to someone. I understand that this is a holiday and there's a global pandemic happening, so I expected the wait time. Still, I've been trying to contact someone with AHS for weeks, and it's been difficult every day; today was the only day I had time to sit around on hold for so long. It seems like you can only get any action if you first shell out $75. But I wanted to talk to something.

It’s been two weeks suffering in the Texas heat with no air-conditioning. Every time you call you get somebody from another country that does not understand your request for help. I was transferred to an American call center representative who seem to be helpful but the service company still says they have not seen a request for repair even though everything that is broken is covered under my warranty.

Do not waste your money on this company. They have terrible customer service. You wait on the phone for hours trying to speak to a customer service rep and when you finally speak to someone they do nothing to solve your issue. Most companies will not work with AHS because they make them jump through hoops to authorize the smallest repair. Our plumber finally just repaired our water heater without authorization from AHS because we had waited so long for the repair. He now has to fight with AHS to receive payment. This is by far the worst company I have ever worked with. Do not waste your money.

After cancelling a service request on 6/15 on their website it says I will be charged and then refunded in 5 to 7 days, the fee was sent thru and taken from my bank acct on 6/19 so on 6/24 I spoke to their online help a Michelle HG. who claimed they never recieved payment and asked me to send my bank statement so I did while still texting and she said she was submitting the forms reimbursement to accounting department and would take 5 to 7 more days. So on July 1st I called as I've yet to receive my refund or an update and I'm told AGAIN I need to send my bank statement that they never recieved payment.

I have been without A/C for 5 weeks. I paid my $125 fee and am still waiting for it to be fixed. I have spent countless hours waiting on hold and sent multiple messages through Facebook. No help at all!

I went online to file a claim but when the website asks what the problem is, it only has a selective thing. I still would have preferred a box where I could have told American Home Shield exactly what was going on. That aside, everything went well. The technician from Summerbreeze was quick and efficient and everything is fine now.

I had a clogged toilet that stayed clogged for weeks. The technician that AHS sent came out and it took him a little bit of elbow grease and a very strong industrial size, strength snake and a plunger for a while. He said there was something really stuck in there. I don't know what it was, but it was fine. He took care of it. However, we had to reschedule a couple of times, and thank goodness I had a second bathroom. So, it was okay. But it was an emergency type service, so sometimes stuff happens. Otherwise, the guy was great. The communication with the scheduling lady was great as well.

Sears out for an appliance issue recently. They did it very well. In fact, we've had them out twice. We solved the problem. But part of it was the way that the machine operates normally is not the way one would expect from looking at the controls so we had an issue there. Other than that, it was fine. The guys who came out knew what they were doing. They were nice people to deal with. Overall, AHS is doing what they said they would.

I've had a very good experience with American Home Shield. When I had an issue with the sink, I called them to let them know and they were good. A guy from Dave's Plumbing Repair came by the next day. The service was good and it helped because it moved fast.

There was no hot water and I submitted a claim to American Home Shield. The plumber came out and he said that it was not a plumbing issue. I spent 100 for that and then, I did another claim for electrical. It was not even five minutes when the rep figured everything out. He came in, looked, walked outside and popped a fuse and popped another one in, and then he was gone. I still have hot water since they came out.

The pipe being on top of the water heater was broken and it would leak. I didn't notice it until I started seeing water buildup on the floor. I decided to call AHS and they sent Grade A Plumbing. The tech inspected it. He showed me where the pipe was broken and where the water was leaking through. Everything was satisfactory.

Our AC wasn't working so I called American Home Shield. I tried to call at least 25 times to get through but I never could. I had to wait three or four days just to talk to somebody from AHS. Every time I called and talked to somebody, the person who answered was overseas and they had no idea what I was talking about. They kept putting me off. After I got through, AHS sent Ciamillo Heating and Cooling and their techs provided excellent service. Things have been outstanding since they came out.

American Home Shield is a great program and they're doing a wonderful job. They have a very easy and very good process for claims. They're also very efficient in getting somebody out there and on a timely manner. Everything is going good. I made a claim for my AC unit and the guy who came was very nice and knowledgeable. He had his mask on due to the COVID too. However, the house is still not as cool, but I don't know whether it's the thermostat that's making it go up and down and change the temperature. Still, they did a good job in doing the other stuff.

When I turned on my air conditioner, it was not functioning. I did a claim through the online service that they have available and it was fast and easy. The website was really good. I was using a telephone to do claims and it worked just fine on the telephone, so I was very pleased. I was given noon to 5 o'clock. Initially, on the Friday, I got a call and they told me they had a cancellation. They asked me if I could do an earlier date and they gave me the same window. Northwest Sundance Services came out on Tuesday and they were fast, efficient and professional. The service was fantastic. I actually took their card and I would seek their help again if I run into problems with my air conditioner.

The hot water heater would get hot water but it would not even last for five minutes, and then you'd have to wait for an hour or two for it to get hot again. I called Home Shield and they took the information. The contractor was good. The only complaint I had was that nobody followed up with me. I had to call them because they never showed up and never called. The first guy came out the next day after I filed the claim. He said they were gonna have to replace the hot water heater and that they would call and schedule time and somebody will take care of all that. But I never heard from anybody. I called them back and they said that Home Shield was supposed to call me. They said they were waiting on an approval from Home Shield.

I submitted a claim online and AHS gave me the company, the US Air, but they were around the Dallas area, which was two hours away. But the guy that works for them as a technician lives here, so it was okay. He was very polite, courteous and very timely. I told him when he called, what I had been doing to the air conditioner to keep it going a little bit just to cool the house under 100 degrees because it was 105 degrees when it went out. He knew exactly what was wrong with it when he got there because of what I told him was going on. He changed those two parts and left and that was good. Right now, it seems like everything's fine. I haven't had any problems when they left.

We bought a house and we took over the existing contract with AHS. Filing claims with them is very easy. I do it straight online and by email. Recently, I had a plumbing issue where they sent out Drain Masters. The techs came in a Drain Masters truck and did a very good job. They mentioned that they found a couple of problems. The one they initially came out for would've broken down at a later point had they not fixed it and they've been back out for another issue. But it all fit into the same problem on the Elite Toilets. Aside from that, the techs were very professional and very thorough. The guy that came in, Chris, was also very nice.

The American Home Shield website is pretty user-friendly. We've had a few claims with them and some have been really fast and good, but some of them have been slow to get out there. We had a plumbing issue and Plumb Tex did the job to satisfaction. Everything has been fine, as far as we know. Getting the plumbing issue fixed allowed us to be able to do our dishes.

I had a number of things to be done and R&R came out the next day. The tech did everything that I needed to be done. He took care of everything. Things are going fine except one thing. He installed a GFI but my weed-whacker keeps tripping it. After a while, I'll have to wait a while and reset again.

Storm Electric came out twice. One was for one of the electrical sockets. My husband had rewired it wrong. The contractor did a great job and it took them no time at all to do the repair. They were on time, friendly, called the night before and came when they said they were coming. I like American Home Shield's promptness, usually.

American Home Shield is the service we sell with every house that I sell and it's the preferred provider for Berkshire Hathaway. I got a policy and I've had two calls since. The heating element on the microwave didn't work. It needed to be replaced and they replaced the microwave. I then called for the air conditioning. My AC was almost 100 degrees, and it stopped working. It was blowing hot air. Epic Heating and Air came out the next morning, did some tests and said I was low on Freon. They put a pound and a half of Freon in and it has worked since then. However, the Freon was $120 a pound and I had no idea it was that expensive until the guy told me. He said that they cover $10 of the $120 and I was really surprised with that. The guy also said that if it lose it again, I might have to replace the conditioner.

I have two neighbors who got Home Shield because of me, because they asked me who was I using some years ago. One neighbor still has it, but my other neighbor got upset about something. Home Shield has their lower-grade, mid-grade and higher-grade. I have the higher-grade. She needs a new air conditioner. I was trying to find out why she had to pay a whole lot, because maybe she misunderstood and she said, "No, I called them twice and they said that's what I would have to pay." But after we talked, she had the lower payment a month so she pays a lesser amount, and that may be why she didn't have enough to cover a brand new air conditioner. Maybe that's why the cost was expensive. But she wanted to get her money back. I believe she left Home Shield. But my other friend has it and my other neighbor has it. So, I have two other friends that still have it because of me.

The AC kept freezing up and wouldn't cool down the house. It took time for American Home Shield to process the paperwork. The AC unit was down for almost a month and the majority of it was just waiting on American Home Shield to go over the paperwork and allow Affordable Heating to come out and do the work. We're not the only ones out there to have to do claims and it's understandable. But it's miserable with the heat. When Affordable Heating came out, they found that the A-coil inside the unit was leaking and the wiring and had been chewed through. So, they replaced the A-coil and the wiring to the unit itself. It's working perfectly now. Their technician was awesome. He's very nice and professional. He did the work really quickly.

I submitted a claim online to American Home Shield for an outside faucet that had a leak. Their site is easy to use and their system told me when to expect a call from their contractor. Plumb Genius came out to my place within 72 hours and their tech was pleasant and easy to work with. Things have been great since he came out. We've had AHS for several years and they have been responsive. We've had a great experience with them so far.

I keep AHS in case something happens to my stuff. Recently, they sent Atlas Residential Services to me for my garage issue and they were fine.

I've had American Home Shield for a while. This is my third location with them. I had Home Warranty before which came with this place. I went back to Home Shield as the contract expired with Home Warranty because I liked Home Shield. I like the experiences that I've had with them. They took care of the problem and at one of my homes, they replaced the dishwasher and my dryer. I’ve been pleased with Home Shield.

I moved from up north from Pennsylvania. Cumulatively, I've been using American Home Shield for about 19 years, on and off. Their claims process is easy and you can process the claims online. We made a claim when water was gushing out of our AC terribly. South Cooling was our contractor for this one and they were very timely in getting out here. They found a clog in the drain. I was very pleased with the contractor American Home Shield utilized.

The top shelves of my refrigerator were freezing the food. The dishwasher was also taking way too long and it wasn't cleaning. On the dishwasher, the guy replaced the part that he needed to replace. The time is now less and it seems like the dishes are coming out clean. That claim is completely finished. For the refrigerator, the guy came in and adjusted the thermostat on the freezer and other issues that it had. But it comes and goes. It's not because of the service provider but this is about the fourth time I called for the same thing. The problem hasn't been really corrected. It's tiring because it takes time and you have to wait for someone to come in. Once you call that for the same reason over and over, there should be something more to be done. But the process for submitting claim is efficient and easy to follow, and I'm very happy with American Home Shield.

I did a service order when our AC wasn't cooling and when the tech came, he couldn't find anything wrong with the unit. He put some more Freon in it then the house cooled down a little, but I don't feel like it's cooling like it should be cooling. Yesterday, I had the AC set for 72 and then by 6 o’clock last night, it was already up to 77 degrees in my house. I felt like the tech did everything he could do though. Also, I've been satisfied with American Home Shield. I'm on the outskirts of town, so sometimes it's hard to get good people to come out there ‘cause sometimes it takes one or two people to find the right person.

I filed a claim online and I was able to put everything that I needed in the website. Seattle Home Appliance called me within that day and I was surprised. I wasn't expecting it that day. I couldn't do it so I had to do it a different day. The guy came out and he was professional. He came to the door, asked me what was wrong and I told him. He fixed it and it wasn't very long. I was able to do a wash that day.

I've had two plumbing companies come out that did two water heater deals. Then I also had an air conditioning claim. They were all great. I've used American Home Shield before and then they had the discount program going on for the first year. So I chose to use them again now.

I’ve been with American Home Shield for over a year and this was my first claim with them. I called them and they gave me a window of 24 to 48 hours as to when to expect the contractor. Americare called to verify the appointment and then, they called an hour before they came. The gentleman inspected the washer and troubleshot. It came out to be a replacement of the tub, brackets and bearings. They didn't repair it and told me the repairs were gonna be over $1,000. AHS said that the contractor submitted a report to them that they couldn't find anything wrong, which was a lie, because Americare Appliance Repair sent me a copy of the report. AHS doesn't wanna fess up the money to replace it. Instead, they would rather repair it. They requested a second opinion so I'm still without a washer, which is very disappointing.

AHS was recommended by a friend. The contractors that came out recently for our claim were very efficient. They diagnosed it pretty quickly, replaced the motherboard, and they didn't have to take everything apart. They just took out the back of the refrigerator up top, and then they put it back together, reset it, and we were able to use it until they got the part in. When they finally did get the part in, they were in and out in less than 10 minutes. They were really good. They were professional and put their booties and masks on. The ice maker is working now, maybe as good as it ever did, even including when we first purchased the refrigerator.

When the washer was spun, it banged really hard. And then, when I poured the liquid inside the little drawer for the detergent, it poured onto the floor from inside the machine. It was really weird. I don't know what the cause was, but both of those things were happening with the machine. I submitted the claim online. The website is fine but you can't explain anything if there were additional things going on. Before, when I used to be able to call in and request service, if there was more than one appliance or more than one thing needed, I was able to let Home Shield know at that one time. But you can't do that now. That's the only thing I don't like about the website.

My air conditioning window unit was not working right and I didn't get any satisfaction until almost two weeks after I called it in. The one thing that I really hate about American Home Shield is that most of their reps are in the Philippines and while I love the people in the Philippines, I hate talking to them. I have PTSD and some hearing loss, and their accent just drives my PTSD crazy. I can't understand them and they keep repeating themselves. I cannot speak their language as well as they speak my language. But this is a business situation so I hated the people in the Philippines. Also, with some companies, when you get the Philippines, you can say you want an American rep and they transfer you. With these people, you can't. They only have that one line.

I had to call in because my air unit was not cooling and I was on hold for a little over an hour. That was definitely a minus. Also, I had to file a claim for someone to come out to do the regular maintenance before the Covid-19 and the company that was coming out said that they could not come out because they were not coming inside when all this started. They never came but they charged my credit card. I have tried and tried to get in touch with them because they were supposed to have put it back on my card, so I felt like I had to hold because they never corrected that. It was a little bit of confusion at first, but a guy from Myers came right out the next day and he was very professional. He told my husband what he had to do, he was there 10 minutes and he was gone. The unit's cooling fine now.

When our AC unit just stopped blowing cold, I filed the claim online and Greenway Home Services came out. It was a lot faster than I anticipated too. It happened the next day and they called ahead. The technician was also really great. He stayed outside as much as he could. Actually, I don't think he even ended up coming in the house because he was able to figure out the problem pretty quickly and replace the part. We've had American Home Shield for years and I like the convenience when something goes wrong.

American Home Shield has come through with every request that I’ve had. There was no severe headache and no complaints. All Hours Appliance Repair repaired my oven in my kitchen and it's working perfectly now. It had stopped heating and so, as I always do, I went through the American Home Shield website, which was fine. They kept me updated as far as the appointment scheduling and the contractor was topnotch in staying in communication when they had to order the part. It went well.

I submitted a claim with AHS online because the air conditioning wasn't cooling the house. I just followed the process and it was pretty easy and straightforward. It said I’d get a response within 24 hours. The service provided by the contractor was perfect. He did a strong, good evaluation. I had a contractor out earlier in the year, and he said everything was well. Obviously, they weren’t, but even though he thought he knew what the problem was, he went through and did the full evaluation. So far as I've used AHS, it's lived up to everything in the contract.

There is a good process for submitting the claim and as far as the customer experience American Home Shield provided, it was all good. Delta Appliance came out for a repair issue and they got it fixed. They were in and out. They were great – professional and courteous. It was a good experience.

We had a unit die last week and Maxair Heating & Cooling just installed a new unit. They came on Monday and determined that it was gonna have to be replaced. It was not fixable because I did not wanna pay for R22 due to the price. It was pointless to throw money away on the part. They came back on Tuesday and quoted for the replacement, what American Home Shield will pay and the upgraded system that I wanted. They came on Thursday and installed it.

Complete Air got the air conditioner working for not even a day, then it stopped working. It's a good thing that my husband went out there because they could have started a fire in my house. The unit was hot to the touch so he had to shut the unit off. We had to call American Home Shield back to tell them they had to send somebody else or they had to send them back. They said that they couldn't have somebody here until the following week, and I said I couldn't wait till next week. I have 3 small children in the house, and my daughter has asthma. It was a 98-degree weather and they said that there was nothing that they could do. I called American Home Shield back and told them Complete Air couldn't be here till the following week and I couldn't have that. They said that they would get another company, and they found another company to come out. The company was there the following day.

PJ Appliance came out to work on the dryer. Submitting a claim was fairly easy. We set up an appointment and PJ Appliance were there at the earlier side of the appointment. So they were pretty prompt. I've had American Home Shield for decades now and I'm happy with them.

Appliance Solutions was here for our dryer on a couple of different occasions after we submitted a claim to AHS. They were the ones who were chosen by AHS to come out and do the service. My husband said that they seemed very knowledgeable. When they came out the first time, they identified some potential parts that needed to be replaced and we were gonna order them. Then we heard back from them saying that AHS decided that because of availability in parts, they were going to replace versus fix.

A-US Air of Texas was amazing. They were in and out. The appointment and the technicians were wonderful. The AC froze. They looked at it and they said, "I had to go get a part." They came back and they fixed it. Everything is working extremely well since then. I work for a hospital, and new physicians get hired on and I've recommended American Home Shield several times. We like the ease of having it. My daughter is in Tyler, Texas and we're in San Antonio. She's a 21-year-old by herself, and so it's so much easier having the warranty. We can't drive just to go look at something ourselves. So, it's great to have this benefit. It helps my daughter. We can trust the people that go there. It's not gonna be sketchy and nothing's gonna happen to her.

I've been a member of American Home Shield for about 15 years. They're not as good as they used to be. They're a little more expensive than they used to be and they find ways to not cover stuff. But overall, if one will ask me who to go with, American Home Shield is all I know. They're good. I'm in the car business and I know what warranty companies do to people. So, they're different. They may even be a little bit better than the average warranty company.

Updated on 07/04/2020: Please read my review of American Home Shield’s deceptive practices. Also read their stock reply. No, we’ll correct the problem, we admit guilt, we’re thrives. Nothing! Run, don’t walk from this company!!!!

I wish to give 0 ratings to AHS. Very disappointed with the service. In hot summer at 90 degrees AC unit stopped functioning and they are not able to expedite requests, not sure what rule they follow, and do not want to disclose guidelines. I got an appointment next week and I have to live in hot with toddlers till they come and fix. I called multiple times and they do not want to expedite requests. I will never use their service again.

On June 10, 2020, we submitted a claim on our air conditioner which is not working correctly. It runs, and blows semi cool air from time to time, but our house hovers around 80° when the thermostat set below 70. We paid our service fee, and shortly after received a message that our contractor had been assigned and would call us within 24 hours to set up service.

We had someone come to my house because my ceiling fan started not to work all of a sudden. I thought it was gonna be so expensive. The tech came out and he said that it was really gone. He actually had one in and he was able to get me one and it was no cost to me. It was a win-win and it was wonderful. I've had this now for three years and it's running like a champ.

We have had bad experiences with the customer service from American Home Shield. From waiting for 50 minutes or more to speak to them to finding out the part has not been ordered and it’s been over 4 days... our AC has been down for almost a week. It’s hot/humid in our house (FL) and they mentioned it had to be 105 degrees F, for us to get any expedited service to include the AC part. They also hired a company that could not come for a few days after we called. I asked to speak with a manager who never returned the phone call. The lack of professionalism and urgency for customers with issues that affect their health and well-being is beyond disappointing. And yet....we are still waiting. I am a health care professional and would never treat patients in this manner.

American Home Shield sent Rick's Appliance for the refrigerator. It would drip water to the bottom of the freezer and then ice would form, and when it would start melting, it would drip outside the refrigerator. I called AHS to submit a claim for it and the rep I dealt with was helpful. He said that I would be contacted within 24 hours by the contractor. It didn't take that long for them to call me. It was good service. I'm very satisfied with AHS. Up to now, we've had no issues. They usually get everything resolved soon.

For anything over two minutes, the microwave oven would just die. Everything would cut out totally. Dream Quest came out and it was great. The technician looked at it and said it was toast, that there was nothing they could do for me and that they couldn't get parts for it. So I guess they put the order in. Then American Home Shield called me. They had a variety of different models and I asked them what they would suggest as American Home Shield. I went with their recommendation and they set it up. It went to the company that came out. Two fells put it in and there were no problems at all. They were very nice, congenial guys. They asked me how I was doing and it kinda hit home. Everybody was protected too. They had a mask on. I had a mask on. We did everything the right way. They were wonderful.

The provider came out and it was great. They fixed the issue with the dryer and they were very professional. It's a whole different story with American Home Shield though. I'm glad they could help me on that case, but I've called in the past for other things and even though they say they’ll refund your money when they can't help you, they never do. You can call them back and they say they're going to refund it and still, they never do. On little stuff, they're good, but on the major problems, the stuff you need them on, that's where they fall short. That’s also where we have issues and that's where we have to either pay a lot because it's not covered, or we have to get somebody else 'cause either they can't do the work, it's too complicated or the provider they put out is not that great.

The temperature gauge in my JennAir oven wouldn't work. When you turn it on, it was on. There was no up or down. They had the model number and they checked it and said there was no replacement part for it. So they would replace the oven. It was wonderful service. J.B. Hunt delivered it right to the front door. It was three days before they came out to install it and everything was fine. The oven works fine and we're happy. It's better than the other one because it's new. I had two to three different instances since then and I have told people about the experience and how pleased I am with American Home Shield.

The guy who came for my air conditioner recently was wonderful. He was excellent and very professional. I felt so bad for him though. He was up in the attic, came home, his shirt was totally wet and soaked. But, he fixed my air conditioner. It was very good. However, when I was up in that bedroom the other day and the panel that he removed has all his dirty fingerprints on it. He probably didn't even realize that. But it's no big deal. I'll just paint over it.

My heat pump or air conditioner this time of year was sporadically working and sporadically not working. Island Breeze came to check that out and they did an awesome job. They were very professional too. They immediately identified the problem was the thermostat and they changed that out and got everything working. One other thing, this is the first time I've done a claim online and it was awesome. I'll do it online from now on because that was a lot faster than the last time I submitted one on the phone.

The first time United Air Temp came out, the AC wasn't cooling. They put some freon in and we thought it was fixed but we had a few cool days. When it turned hot again, the air was doing the same thing. The guy came out and changed the capacitor. He was supposed to come a third time to flush the system but when he got here, it was working good and he didn't think that it needed flushing. He was very knowledgeable unlike the first one that was sent. He knew what he was doing. The AC is working good right now, so I don't have any problems with it anymore. I also had a problem with the air which was my first claim. My air wasn't coming. It was only going out upstairs, it wasn't coming downstairs. Someone came here and fixed that so that was good.

I had a garbage disposal claim put in. It was done on the same day I submitted the claim with AHS. AHS is quick and efficient so it wasn't too bad. The contractor did his job as well. The guy was very quiet, came in and barely even talked. One time, I got my water heater fixed through the gas company. Then I wanna turn in a claim to AHS. However, they said that they're the ones that had to send someone out instead. I wasn't aware of that. I ended up paying the gas company to fix my water heater instead of having them do it. I also asked AHS for a hardcopy of contracts, their rules and regulations but they never sent it to me and I just called them after the fact.

We were having a problem with our air conditioner and American Home Shield has been called five times on this same air conditioner. They did fine but it's so difficult for American Home Shield to get anyone out in 90 something degrees summer within a week. I have my real estate license, so I sell a lot of American Home Shield home warranties and if it hadn't been for our regional manager for American Home Shield, I wouldn't have gotten it done within eight days. That seemed ridiculous to have to wait that long when people are trying to survive in such hot weather. I’m paying a lot of money out and I have to wait a long time to get service.