American Home Shield Reviews

American Home Shield sent someone for my furnace. It turned out the blower motor had to be reattached. They got it all done and everything was taken care of. The snow and ice did stop them from coming out the original day, snow and ice, but they rescheduled right away. They did a good job. They were very nice and professional. They were towards the earlier part of the time range they gave me, and I was really happy with them.

Septic isn't covered under American Home Shield. But we had the septic company come out and they just basically did the whole thing. They just were able to get further than we were able to in the underground pipes and it was just a blockage. It was our first time using the American Shield and the claims submission was quite easy. We paid the fee and the turnaround was quicker than I thought. Originally, the rep said that it would be up to 48 hours till the plumber would come out and I was concerned. But literally, they came the next day which was great. I’m very pleased with the experience. It was good and efficient.

A while back when I compared companies, the other companies wouldn’t cover what American Home Shield was covering for me. I’m very thankful that I changed my mind at that time. I went online and submitted a claim recently. It sent me a message to call back within 48 hours because it was the weekend. So, I called back. The rep said, “Yeah, they're gonna send them right away.” The repair people called me the same day. They said, “Can we come today?” I said, “No because I am at work.” So I had to make the appointment a couple of days later. They came out and were really quick and right to the point. They knew exactly what to do. They replaced the central air and the furnace.

The tech from Amazing Comfort was very knowledgeable just by the description of what the issue was and helped me understand how to troubleshoot it next time. Overall, it was an excellent experience with American Home Shield. They were quick and prompt, and we had our heat working in hours.

The door of the refrigerator at my rental house was not closing. My tenants told me that the techs did a good job. I've been with American Home Shield for a decade or more and it has always been extremely long on the phone when I call. But, I eventually get someone who could help me. Then, I was able to submit claims online and I liked that better 'cause I don't have to wait and it's was easier. When they transferred operations to the Philippines, they have started answering the phone quicker. I was ready to leave American Home Shield but then they got better at answering the phone sooner.

The tech came out to check my water heater. It wasn't heating up. He did a test on it and found out that the issue was the thermostat. He replaced it and flushed it. He was prompt and professional. Also, he came before the time slot. So that really helped us a lot because we were busy that day. I would recommend them.

American Home Shield sent out somebody from Lund Heating for our heating repair. He responded right away and thank God we got a new furnace put in before it turned cold. I just had a little trouble. I elected to do the reimbursement option and I couldn't get through. The email kept coming back non-delivered when I sent AHS a copy of the invoice so I could get reimbursement. So then I faxed it, but I have not heard anything.

The oven went out. I phoned in then AHS hooked me up with a repair person, and then he called me and told me that he was coming out and asked me what type of range that I have. He was really nice, very knowledgeable, and went right to work. He told me what was wrong, he got the serial number, had to order the part, it came to my house, and then he came back. If I was able to give him that serial number over the phone, he could have come with the part. It could have made it simpler for him. Nonetheless, the oven now is just like new.

My dishwasher claim went through smoothly. It took about 10 days for the technician to come out. He looked at it really good and decided what needed to be done. The dishwasher needed a gasket and the control board needed to be replaced, so they had to be ordered. Then we waited another two weeks to get the parts in. Everything has been perfect since. It's nice to not have to wash everything by hand. Whenever we've had an issue, I'm very impressed at how quickly American Home Shield responds. I can just sign up on the computer and they have somebody here promptly. It has been excellent and we're happy with the vendors that have been coming out.

I came home after having the washing machine working and there was water everywhere. A Sears technician came out and really spent a lot of time looking at the washing machine. But he could not find anything wrong with it. Just before he was ready to leave, he turned it on again, let it fill up then it started draining. When it started draining, he realized that the problem wasn't the washing machine but the drain system. I had to get two different plumbers to come out. The issue is completely resolved now.

American Home Shield has been on time and responsive. Right now, I've got an open repair underway. The tech said he had to get a part ordered and it should be a week or so to get it, and then just come by and switch it out. I'll just wait and see how that's resolved. Nonetheless, it's been a good experience.

Doing the request online when my garbage disposal started leaking from the bottom was such a simple process. American Home Shield already assigned someone to me within 10 minutes. It also took less than a week before techs came out and replaced it. They were friendly and professional, but I didn't appreciate them not wearing masks. Apart from that, my unit is not leaking and it’s working, so I'm happy. I've also never seen someone change out a garbage disposal that fast. They were gone within 30 minutes.

The company that came out for the microwave was really great. They checked it and it was the motherboard. They said, "We'll have to submit a thing to order the part." A month went by. Finally, the part came in but then they realized that it wasn't the full part of the motherboard. So then they chose to replace it. I had to call back. The claim was approved for us to get a replacement through American Home Shield, but they didn't have a comparable over-the-range microwave. So they sent us a check.

The technician who came for my dishwasher was excellent. He got it fixed and it was great. I had Sears Maintenance Agreement and they were a dumpster fire. They used to always send somebody and every time that they would come out, they would send a guy in a car with no parts. They would order the parts, mail the parts to me weeks later and I would be without a washer or dryer for weeks at a time. Then, they would call me to reschedule and then put the wrong parts. So, I got so fed up with Sears. I was talking to a friend and she swears by American Home Shield. They were awesome. The contractor came out and took care of it right away. AHS provided excellent service. They did it right the first time.

I am tired of AHS sending companies in my house that are one-star rated. They come in only to write up tickets, so that AHS will deny absolutely everything. My husband wanted me to cancel five years ago but I told him that we needed to keep the warranty and I have kept on. He's gone now, so I probably need AHS more than ever, but I'm done because I'm not going to let these men come in here and talk to me like they did and take advantage.

When I bought the house, I was covered for the rest of the year with American Home Shield, and then I kept going with them. One time, my dryer was not working. I went onto the website, submitted a claim and it was very easy.

My heater broke down and I went on Home Shield's website to file a claim. Then the contractor was out the next day. They did an awesome job. The heater is functioning like it's supposed to. We made it through the sub-zero temperatures that we had.

Two techs came and fixed our sink. Then one fixed the microwave, and the other fixed the refrigerator. American Home Shield's contractors were all outstanding. Go with AHS.

AHS ended up sending the same repairmen that I had when I was with Sears Home Warranty, so I was a little surprised. I thought I'd be getting different contractors out to fix my stuff with them, but the one who worked on my fridge was fine. The tech did a good job, knew what the problem was, and was very nice. He was in and out in no time. And thankfully, I didn't have to buy another refrigerator. At the time, there was water coming out from the freezer door and I thought maybe there was a kink in the line. But it turned out that the part at the back where the grates are had gotten frozen and the water didn't have anywhere to go but out. The tech had to defrost this and clean the filter. The fridge is fine now and submitting the claim for this service was pretty easy. Things worked out pretty well.

The toilet was leaking. I did a claim to American Home Shield over the phone. It wasn’t difficult. Control Plumbing Services was sent and they were good. AHS is the best.

My icemaker on my refrigerator is not dispensing ice. The tech came out and fixed it on January 26. It worked fine for three weeks. But a couple days ago, it started doing the same thing it did in January. So he is coming out next Thursday to look at it again. He didn't replace any parts in January. He just kinda cleaned it and got it unjammed. But so far, I've been really pleased with American Home Shield. I've had them for a long time and if I had a problem, they get it fixed.

Pro Appliance came out for the dryer. The heat wasn't coming out. It was pretty easy to submit the claim but I had to reach out to them to figure out when to expect them to come. But the service was great and the technician got it fixed right. Also, he was communicating so it was perfect.

I called American Home Shield to let them I know I needed to get my doors rekeyed. The technician that came out was excellent.

I love American Home Shield. The heater wasn't putting heat out and I put in the claim online. It was super easy. They said that I would get a response within 24 hours and the contractor called me that night. The service from K & S Heating was phenomenal. They've come over multiple times and they're great.

I've never had any issues with American Home Shield, and that's why I'm still with them. I've been with them for about 15 years. I'm perfectly satisfied. It has been an incredible experience, and I do recommend them to other people.

I filed a claim for the dryer and it took no time at all. Also, the contractor sent out was super nice and very professional. They resolved the issue on the same day.

I put a claim in for an issue with the HVAC system. The process was easy and the tech was good. He was courteous and professional. He did give us a receipt for service of what was repaired or replaced and the unit is functioning fine.

One of the furnaces was blowing out cold air but the other one was not turning on at all. American Home Shield was very responsive and helpful. I was actually going to call them to find out if they do routine maintenance. I appreciated the way the contractor came in and did what they were supposed to do. They were professional and friendly. They took care of everything.

American Home Shield is really good. I filed a claim on the web and then I called just to make sure that they got everything. They were taking a little bit longer to have the person come over. But they called me to make sure that they were trying to do it as fast as they could. Then a tech from DC Appliance Repair came in and did his job. He fixed the appliance on the same day he came and it was good. We also had the water heater fixed and it was a good experience, too.

We put in a claim for our oven at the end of November. I have to wait so long for the part. But with the company as a whole, the people have been very polite and kind about it. I talked to a lady yesterday at Home Shield and they are still waiting for a part. They said the part was in transit. That’s what the appliance place told them. I told the lady that if at the end of this month I haven't gotten the part then, I don't want to keep waiting. That would have been four months by then.

So far, American Home Shield customer service has been excellent and fast. They are easy to help me rectify problems. One claim submission was complicated so I did a video chat with one of the customer reps and they were able to help me. With another claim, they sent me an E-card right away and I was able to take care of my dishwasher problem within 10 days. They were also really quick to pay us back for an exhaust hood once my husband ordered it. For my recent claim, the Sears guy fixed my stove and my microwave. They've been doing great since then.

Active Appliance Service came and gave an estimate. But we don't like them that much. We tried to get another one to come out because they always make assumptions, like they don't put it on the paper, and then they come back saying that we abused the appliance. American Home Shield should change working with that company.

We had a claim for our stove with the oven taking forever to heat and the claim went really good. The tech was in and out and he was very professional.

There was a bad smell coming out of our master bathroom and we thought it was associated with the toilet. We submitted a claim with AHS and the techs had been out here twice. The first time they came, they found that the toilet wasn't securely sealed to the floor, so they sealed it. Two weeks later, we smelled it again and went back on American Home Shield’s website. We put in there that we needed them to come back out and there was no fee, which I was happy for.

I had a claim for my thermostat and the tech who came was good. It was during a storm so I needed heat. He did everything that day and did it well. I've been with AHS for five years and whenever something is wrong, their contractors always come out.

I called for my appliance repair and the technician came and did a good job. This is the first time with American Home Shield and they're doing a good job. They provided brand new appliance and came out and installed, and didn't take a long time to do that.

I have American Home Shield on two properties and I’m very pleased with them. They're very prompt in getting someone out. I like the fact that they give me the phone number of the person to contact if that person doesn't contact me quickly enough. Recently, Bissett Plumbing and Heating was sent out to the place that I'm renting out. The tenant said there wasn't any heat. It was something outside the unit and they rectified it.

I submitted a plumbing claim online with AHS and my experience was good. The process was pretty simple and the techs who came out were perfect. Other than that, there were certain things that were broken that AHS couldn't get fixed ever. But there were also certain issues that happened and got more likely resolved.

The water heater felt like it went out as all the water was cold in the house. I placed a claim online with AHS and they responded very quickly on the same day. Then, the tech from United came in, did what he had to do and was very professional. He checked it and got the repair done in good time. He said that the water heater was not getting any power and that we had to get an electrician out here. Then, AHS called to say that they were going to put this electrician out here and when he came, he replaced something or connected it back up. The two techs were about a week apart when they came out and everything has been working fine since. All in all, the warranty was easy to use.

My furnace wasn't working. Technicians were prompt, very professional, and efficient. They had to come back and they replaced a part. The wait was just a day. Overall, American Home Shield did a good job.

We had a clogged sink and tub, and Affordable Rooter Service came out. With the repair, we were able to do normal things again. American Home Shield is a great service.

The AC wasn't coming on. The tech who came out was very professional. He replaced the motor, and it's working fine now. Overall, it was a good experience with American Home Shield.

The tech that came was good. He fixed the problem good. That was the second time that I used American Home Shield and it was all good. The only thing is the $75 I’m paying them each time. Other than that, American Home Shield is the best.

The stovetop claim was a long time ago. I was sent an email asking me which option I would pick but I never got the email. I still rented the home and when I went to the home, I saw that the stovetop wasn't replaced. I asked the tenants, but they never came back. So I called American Home Shield and told them that they were supposed to replace the stovetop. The AHS rep said that she would resend the email. She said that I could pick one of the three options, so I picked the third option and I just purchased a stovetop and I sent the receipt.

We had issues with our washing machine. It wasn't jumping from cycle to cycle. The quickness sometimes of the work that needs to get done and get corrected is sometimes slow. But I understand. They are going with probably the cheapest work possible, which is fine. Most of the time, it's good. A repairman came in and he did an excellent job. He showed us everything that was wrong and explained everything that needed to be explained. Everything went very smoothly.

I had a water heater that was rusted out and leaking. It needed to be replaced. American Home Shield sent a plumbing company to check on it. The plumbers told me that they wanted me to tell American Home Shield that I didn't want them to do the job, do the cash-out but they would do the work anyway. That seemed weird and sketchy to me.

The plumbing company we've had is pretty cool to work with. They’ve been here before for another problem and they seem to be very quick. They do a really good job and they don’t leave a big mess. The claims submission with American Home Shield is pretty easy. Their reps are very good when I call them. The only thing I would change is I would like to see the price go down. It has gone up almost $20 since we've started it four years ago, and that's quite a bit of an increase. We started out at $52 a month and that was cool. But now it’s at 69.87 or something. It’s quite high compared to four years ago and we haven’t had very many claims.

I had a plumbing claim. Getting the contractor out took a week and a half. The contractor contacted us within two business days and then I contacted them. It was phone tag for a little while. Other than that, I had an excellent experience with this claim. The techs were able to get everything repaired except for leak detection.

I had a plumbing issue and the guy was excellent. He fixed it very fast and I had no issues. So, I’m very satisfied.

My experience with the last service call is very good. The guy came out, checked everything out, and got me a new part that fixed up the problem. It was a decent service. American Home Shield is very professional, fast and reliable.

The contractor had to replace the diverter on the tub. They didn’t get back to me right away. I contacted concierge and it took about a week for him to get back to me. He finally did get back to me, and then we made the appointment. Once he came out, it was fine. But getting the appointment took a little bit longer than I expected. Other than that, they were very polite. They wore masks, which I asked them to do. They were nice guys.

We needed a plumbing repair and the service people who came were very thorough. They were good. We had also had a dishwasher replaced a few years ago. That was a nightmare and we had three different vendors. We went around and around. It was months of replacing it by the time we got done. Other than that, American Home Shield is a good policy to have.

Our plumbing was dripping and a guy from K & S Plumbing came and he tightened it. It dripped more so he came back and said that to fix the issue, it would cost me an amount. So he asked me if I wanted to fix it or to keep tightening it up. I told him that we'd hold off. So the issue is still there but I don't wanna pay to fix the issue. But he did everything that I would let him do. He's really nice.

The techs who came out for our AC did an excellent job. They came straight in, saw what the problem was, fixed the problem, and was gone within an hour. They gave me excellent customer service. The claims process with AHS was also easy and I had no problem.

One of our sinks was not draining properly. We just had a plumber look at it and make sure it was working properly. It was pretty straightforward. He was easy to interact with to figure out what's going on.

American Home Shield came through. They were within 24 hours of that guy being there and said that they were gonna make a cash settlement. It basically covered what I needed to do. It was really great.

Our most recent claim to American Home Shield was a hot water heater that has completely quit working. It was installed in 1999, so it's old. They sent a technician with Super Plumbers here in Tyler. He took one look at the hot water heater, said, “Yes, it needs to be replaced,” and he gave me the receipt and the work order that he wrote up. He said, “I will go back to the office. We'll contact American Home Shield. They will get the information for me. They will give the approval.” I reported it on the 20th of February. The plumber came out on the 26th. I know that everybody is super busy because of all the ice and snow and below zero temperatures that we've had. But he made it out here on the 26th. I haven't heard from American Home Shield since. I looked at my account yesterday, and there's a note that they've put in. It's “The work order is out for review.”

I called American Home Shield and they gave me the number of the company. They said they would call me but I didn’t wait so I called them and the next day, they came. The heater is working fine but it still has a knocking sound on my bedroom. If it's warm outside, the noise is not there. But when it's very cold, you can hear a constant knock-knock-knock. The tech told me that maybe it's the joints and everything is fine. He was very courteous and knowledgeable. He gave me some peace of mind.

I called American Home Shield for my microwave. The tech who came out was fine. He couldn't fix it and he had to order me a new microwave. It wasn't repairable. It took a while to get it but it went okay. I recommended American Home Shield to my friend and she did get it but I didn't get anything in return. They said I was supposed to get a $75 at Walmart and I never got it.

When it worked with AHS, it worked good. In the beginning, it was crazy because it was 100 degrees and the air didn't work. When I called, I got in like a circle hell of messages where I couldn't talk to anybody. They kept saying it was not my account number and that they don't recognize it. My Realtor put a piece of information wrong so AHS had no idea who I was. I was dying in the heat and trying to figure that out. The options were all way too automated. They didn't give me like a, “If we didn't give you a solution here and you really need to talk to somebody, this is what you do,” thing.

Some of our cords were loose and one of them was ripped. American Home Shield gave me the information so I contacted the contractor and I kept contacting them. The technician who came out was nice. He replaced the cord and he explained everything.

We had a backup in the drain in our washing machine. Since the contractor came, the drain has been working fine. We've had a very good experience with American Home Shield. I'm very pleased with them.

The webpage of AHS was easy to make the claim on because it had the exact criteria that I can select. The first claim I had was for rekeying the locks after moving in. It was straightforward. But I had a little bit of trouble locating the guy. He said he was going to come the same day but he never showed up. The next day, he came.

I had an air conditioning problem and when I first submitted my claim with AHS, I told the person with whom I spoke with that it was an air conditioner issue and that it was about water dropping from the unit which is in the attic. But they assigned Mr. Rooter to me and I remembered that they work on plumbing. They don't have anything to do with air conditioning. So, I immediately called back and I spoke with someone else, who then assigned my claim to an air conditioning company. Then, the tech came out and from what this gentlemen told my husband, he was going tell AHS what needs to be done and from there, they'll do something. He said that AHS has to decide as to what steps going to be taken next. But nothing has been done right at this time.

I had a dryer issue and the tech that was sent was very nice. The problem ended up being the nozzle and he ordered some more nozzle for the dryer. Since he put that on the dryer, it has worked fine. I ended up spending 100 bucks for them to come fix my problem but there was no problem and it's all good.

We've had two claims with AHS. They've sent people out and that's been great. But neither of the claims have been resolved yet. One of them is for our jetted tub. When you press the button, the jets don't stay on. You have to hold the button down to keep them on. The company that came out figured out that there's a problem with a part and they needed to get a part ordered. We didn't hear anything for a month so we called and asked AHS what was going on. They said they'd have to look into it and they'd get back to us. It's been over a week but we haven't heard back from them.

We had an appliance issue and it took a long time to get something fixed 'cause the contractor had to wait for parts to be delivered. We had to wait two weeks for those parts but they came in a week. Setting the appointment was fast but once it's scheduled, I can't change it. The technicians did a good job but the timing could be quicker. Years ago, appliance people had parts in their truck or a warehouse to get them from. Now, there are so many different kinds of appliances, they have to be ordered.

The tech from B&E Electric was very responsive. It was a same-day call, which I was very impressed with because we were trying to move with urgency. We tried to get it scheduled first thing the following day so reached out to him and he said he could be in the area later on that day. That was awesome. I told him to come by and he showed up at the time that he told me that he will be arriving, which was very great as well. He was able to explain everything to us from A to Z. We had additional questions regarding wiring and he was able to explain it to us and help us out. Overall, it was an awesome experience, hands down. AHS is a great company.

The wire was not getting hot. The claim was not addressed correctly. When I called to set up the appointment, the service was horrible. And then, she gave the wrong information. So, I had to have three different people come out to fix one issue that only the last person was able to fix. The first person came. He thought that it was a radiator in the bathroom. But he couldn't do anything. The second person that came was from heating and air conditioning. He said that there was nothing that he could do. The third person that came was the one who fixed it. He was good. I don't like the fact that you have to prepay. I guess it's a part of the policy for someone to come out. But because of the previous situation, I don't know if I wanna go through the headache of calling someone. AHS should learn how to communicate.

The drain clogged and so I requested service through American Home Shield's website. The plumber came in and took about five minutes to get it rectified. It was very swift and efficient.

Everything was very pleasant with my experience. The tech was very friendly and he really did a good job. The dryer was repaired that day. We're always happy with American Home Shield. They always take care of us.

Submitting a claim with AHS was very easy. I had an issue with the first claim that I reported, with it taking a long time. But it eventually got fixed. My most recent claim with AHS went really well. The tech showed up and repaired it.

I submitted a claim through the AHS app because I had one of my newer AC units located on the second floor making a weird noise and it was leaking. It was very easy. Qualified Service Systems came in within 24 hours. I haven't had any great experience with American Home Shield but Qualified Service Systems was the best. They were very professional. I was satisfied.

We were very satisfied. Our furnace was going off and on very frequently and we wanted to see if we needed a new furnace. The person came, checked everything out, and thought it was good, but he also said I needed to change the thermostat, and that has helped tremendously. He came back the next day with the right equipment and finished it. He did a really good job. We were very pleased.

The line was backed up from the main plumbing line. So the tech came out and snaked the line, removing the clog and allowing it to flow again. Everything's working fine now.

I needed a plumbing repair and the tech arrived on time. He was very informative and he did his job quickly. I was pretty happy with the service but I've noticed in the last week or so that we are having the same issue where water is dripping onto the garbage disposal. This is a brand-new one that they put in and I don't know why we're still receiving that leak. So, I'm thinking that they didn't seal it well. Other than that, everything worked out great with my other claims with AHS. I had a heat pump and a microwave replaced and I didn't have any problem. I also recommended AHS to a friend of mine.

I had a leak. It was showing up in the crawlspace. The plumber came out, found a cracked drain pipe and fixed it on the spot with something out of their truck. They did a great job. The only thing that was kind of questionable was they had to cut into the wall in order to find the leak. The plumber was under the impression that the warranty would also cover repairing the drywall that had to be removed but it doesn't sound like that's part of the process. But it's not a big distraction and we're happy with what they did for us.

I sent in a claim online when our refrigerator wasn't getting cold. It was pretty easy to do and the then website said it would take the contractor about 24 hours or so to get back to me once the claim was put in. When the tech came out, there wasn't any repairs that needed to be done. He just taught me how to help my fridge breathe a little bit better. I did that and it's worked so far. Everything was fine. So far, American Home Shield's service has been fine. They seem to be responsive whenever I need them to be.

The toilets were leaking. I submitted a claim online and the tech came out after three days. When he came, he was very knowledgeable. He found out what was missing but he didn't have a part. So he went up to the hardware store, got the part and came right back and fixed it. I've also used American Home Shield for the air conditioner twice and when the ice maker quit working. They got it all fixed. They seem to do a wonderful job.

According to the email that the contractor sent me, two of the three heater coils had been unplugged. So it was only trying to heat with one. They were able to fix it. They just plugged them in where they’re supposed to be plugged in and they started working. Everything went fine.

The plumber went ahead and repaired the pipe. He was good.

I had another air conditioning place come out the day before to keep my air conditioning unit in shape. They told me there was something broken and they figured that there was a hole in the ductwork. I didn't have them touch anything. We stopped and went to open a claim with American Home Shield. Max Cool Air came out and said that the flute spout was not broken and there was not a hole in the ductwork but the ductwork needed to be completely redone. So they did that but I paid for it separately. Now, it's working better.

A sewer gas backup smell was coming into my house. The smell would come and go and we were able to get it to happen once, just really short but not in a really strong manner. So a plumber from Conklin Plumbing came out to try and identify the reasons for the issue. He was good. We walked around the house and he checked everything that could be checked and he could find no apparent reason for the issue.

We paid the $75 fee to have AHS come out and fix our washing machine. They came out and looked at it and claimed that it was the motor. Which was covered under a 10 year extended warranty. The extended warranty only covered the motor. I was expected to pay for a $99 diagnosis fee to confirm the it was the motor plus any additional parts and labor of at least $109 = $210 minimum. AHS closed my work order and refused to pay back the money even though my washing machine was not completely covered under the extended warranty. I would not recommend going with this company. The first time I used them they aren't willing to call and work out some way to resolve a way to get our washing machine fixed.

My husband called AHS for plumbing repair and they sent out Ron’s Plumbing. They were very professional but also very friendly. We felt comfortable having them in our house because they all had their masks and they were respectful of all that. Everything was done when they said it was gonna be done. We were happy with everybody. Everything that we needed was taken care of in a timely manner and we appreciated the work that was done.

The tech was here on time and he checked everything. He did the maintenance and changed the piece that he thought was the problem, and the problem was solved. With the other claim, because it was very cold when our heater broke, I turned out calling American Home Shield to speak with customer service to see if it could be quicker. But it was exactly also on the days that we had the storms so there wasn't much people could do. But at least, the people I spoke with were good. They were very responsive. The waiting time was not too long. They were trying to help. They even tried to contact other places. The two times I had to use American Home Shield, I'm very satisfied with the experience. It was a good surprise. I'm very happy with the choice we made.

I don’t like to pay a $100 deductible but American Home Shield is a good company. They respond to me quickly and has been finding the certified people to work on for claims since July. I'm satisfied every time. The contractors come out and make the appointments quickly so I don't have to worry about who to get to do what. They're professional. They come in with their mask on and they let me know what's going on and how long it's gonna take if they have to order a part.

My furnace quit and the contractor came in. The first time they came, they changed the part on it. I paid the $100 deductible. Two or three days later, the furnace quit again so they came in and said that needed to be replaced. He ordered the furnace and I got it but I waited nine days. My house was freezing and I worried about my water freezing too. The technicians were both very nice but it was ridiculous that I had to wait nine days in the middle of winter. I also paid another $100 deductible and I should get that second one back because it's the same issue.

Each experience I've had with American Home Shield has been different. It depends on which company they've called. Sometimes, I get somebody out right away, and sometimes I don't. When filing a claim, I don't like calling because I'm not talking to somebody who speaks very good English, and it's very hard to understand the people that are in a foreign country. I went through the webpage this time and it was easy and Gulf Appliance was excellent.

We were in the middle of snow and ice storm where everything was shut down. Communication was a little bit harsh because of internet connectivity issues. But, Heritage Air came right out and within 45 minutes of being there, they fixed the appliance that was not working properly and everything was great. When I normally call AHS, I speak to someone over the phone. However, this time that I called, it was an automated system and it didn't really let me put all the details as they personally would ask. "What's wrong? What's the name? What's the brand? How old do you think the appliance is?" Just general questions. So they may or may not have the recommended name brand part. It was a little awkward, but I was really fortunate that Heritage Air came out and had a replacement part and it was an easy fix. Our experience with AHS has been awesome.

The hot water heater I had wasn't working at all and I talked to the tech over the phone a couple of times because I was at work. He knew what it was to get in the closet. He called and let me know he was finished. It took only one day. Since then, the hot water heater is working good. It was an excellent experience working with American Home Shield.

The heat went out and a tech came for it. Then the heat went out again about two weeks later. Somebody came, and it was a different item. Then the third time it went out, there was a different thing that they said that was wrong. Somebody came out three days ago and said that it needed the new part. The part’s in, so the repairman is coming in today to put it in. I used to call in claims to American Home Shield, but I've found that it's better now and quicker to do it online. Everyone that's come out here has been extremely professional and has been really nice.

When I submit a claim to American Home Shield, they give me a time when to expect their contractor. The plumbers they sent did a great job and they fixed my issue. Everything has been working fine since they came.

I called American Home Shield when my heat was blowing out cold air. It was 53 upstairs and 51 downstairs. This happened on a Thursday night so I was looking for them to come out Tuesday or Wednesday of the next week. When I woke up the next morning, I missed their call. I called them back and they asked, "Sir, can you have someone available in 45 minutes?" I was very impressed. The tech was polite and very knowledgeable. He understood the job. The timing was well. He wore shoes and a mask. He gets all the 5 stars from me. There were questions I had about setting the thermostat and he explained to me how to set the temperature. I will recommend American Home Shield.

We checked the dryer on different cycles and it wouldn't turn on at all. Gilmore's came out and the guy was amazing. He came back with the timer and some other part but it wouldn't work and he said the motor was gone. I got a brand new dryer and I'm upset with the people who delivered it. Two guys brought it in and put it in the laundry room. Then, I saw that there was a huge scratch on the bottom of the inside of the dryer door. And it's not just a scratch. I can even put my nail in it. I believe that happened when the guy was using the screwdriver and they didn't have the integrity to tell me about it. I sent pictures of the damage to a rep from AHS and he hasn't been able to tell me anything yet. He asked me if I looked at the dryer when they brought it in and I told him I didn't think I had to, it was a brand new dryer. I have yet to hear back from them. I'm dissatisfied with the experience.

The mechanic that was sent out to look at the washer was here promptly. He did a quick fix on it and was waiting for a part, then AHS offered us a check to put towards a new washer instead of fixing the old one, which we went ahead and took that offer. We got the new washer and we're just waiting for the check. It was all just great. Submitting the claim was also absolutely easy. When I called AHS, I didn't have my account number and they looked it up on the address for me, so I didn't have to panic on that. Then, I had four follow-up communications by email or text and it was very good. We are in the process of building a new house and we'll be using American Home Shield on that home as well.

My wife usually calls American Home Shield and make an appointment. For the most part, it's pretty pleasant. In the past we've had not so good people that American Home Shield sent out. But overall, they were not bad. We had furnace problems once and I offered the guy something to drink, just being kind, but then he turned around and declined it. Then he went in my refrigerator and got the drink anyway. But the tech that came out for the plumbing issue was very professional and respectable. We had a scheduled appointment later that day. I called him and asked if he could make it earlier. He said, “Absolutely. That’s even better for me.” That really impressed me. He came by and got in and out.

The broiler wasn't working. Whenever I was cooking and I had a pot on the stove, it would go crooked. I called American Home Shield and submitting that claim was easy.

I tried to replace the handle but the stem inside was broken. I tried to submit a claim online but the issue wasn't on the list so I called and talked to an agent about it. Super Plumbers came out and it was great service. They texted and emailed me saying what time they were gonna come out and they called me when they were on their way. My shower handles were so old, the tech said that he had to order a special stem for it. It now works perfectly.

I was not happy with the service that the man from Total Air Care provided. I asked him to check the Freon because last time when they came, the Freon was low and they had to add Freon. He said it’s 59 degrees and I don't need the Freon check. He didn't bother checking it and I would have to pay for somebody to come back out to do that. I was not happy with that. But the man that came out to do the ductwork was fantastic. He knew what he was doing and he did a really good job. I told him my bedroom is always really cold and the back bedrooms were a different temperature and he went up in the attic and checked the ductwork. He made some adjustments and when he left, my house was all now the same temperature. Also, I had a guy that came out to put in my garbage disposal and he was awesome.

The first time for our heating claim, the thermostat was changed but it was the end of winter. We turned the heater back on in the fall. Then we were having the same issues so we called AHS out again. This time, the technician was really great, clean, and nice. He went up in the attic, looked at the furnace, and found some corroded parts. Overall, AHS is good. I may just not use them in the future. They're getting pretty high priced.

I had a yearly check-up done on my furnace. It was just one of those preventative things and everything went well. I had someone here the next day and the service person was very helpful. He taught me how to change my furnace filter that no one had ever taught me before. Also, everybody was polite. Things have gone well with American Home Shield and I'm very pleased.

I've been an American Home Shield member for a year now. I needed some kind of peace of mind. If a major appliance were to break down, I have the warranty and it will cover the appliance. I like American Home Shield's website. It's pretty user-friendly. I did a claim through that when our thermostat was broken and was not working anymore. Techs came out to replace the thermostat. So far, American Home Shield has been very quick. The contractors usually show up the same day that I make the request. I don't usually have to wait very long. I would tell others to use the home warranty.

I wasn't confident with the first person that I had come out for the furnace and then he never finished the job. I had to get Crispy to come out. Their tech checked a few things. He was great.

After the storm, my refrigerator stopped working. I called AHS and they said I had to wait for a call but I ended up calling them back because they never called me. But Hotshot Appliance Service was very professional and they answered my questions. The refrigerator is working fine right now.

My LG freezer wasn't freezing up and the top refrigerator went out. The tech from Sears did a fantastic job. He did whatever he could do. He said it had a leak inside the walls and they couldn't repair it. American Home Shield gave me a choice. Either I take cash and buy a new one or I go to Lowe's and pick one out there. AHS sent an e-card to Lowe's and I went there and got a replacement refrigerator. They're supposed to deliver it tomorrow. With the warranty company I had before, it took me 95 days before I could get somebody out to check my refrigerator. It went through all my holidays. I couldn't cook for the family and it was terrible. But, that company didn't care. I dropped them as soon as I could and went to AHS. This is the best company and I would recommend them to anybody.

We had a faulty thermostat. I wasn't getting air conditioning at the place. The Blue Air company was very prompt and professional. Since their visit, everything's been fine. I was very happy. It was my first time with American Home Shield and the first time utilizing the insurance and I was very pleasantly surprised, in a good way.

So far, I'm very dissatisfied. This is the second time that I've filed this claim for my heating unit. They were telling me that I gotta have a new unit. And I don't want a new unit. I want my unit fixed. It's a good unit. They've come up with all sorts of excuses. It's complicated wiring, complicated this, complicated that. I was like, "That doesn't make any sense. You're supposed to be in the business of doing this." It didn't seem like everybody was on the up and up because everybody seemed to be scamming somebody.

AHS has been great so far. I've had to use them twice and everybody that came out was able to handle the job. They did so professionally and extremely well so I'm very satisfied.

AHS is a good deal. For my recent claim, the techs were great when they came out, but I had to wait a very long time for the part, which wasn't their fault. They were very professional.

The service of AHS was awful the last couple of years. We had a claim for our water heater. American Home Shield was gonna pay for the water heater, but not the $1,200 installation. So, we did that one ourselves and we put a water heater in for about $300. We also had a claim for our furnace. Budget Air said it had a cracked manifold or heat element, so it had to be replaced. We knew the furnace was over 25 years old. We knew it was time. But when we called up when it was reported to AHS, they told us we had to have some modifications done, which would have totaled over $1,200. By then, Budget was offering us a brand-new one, without any modifications to be done for $1,400. We went with that. So, we were denied the replacement of the furnace. But before, whenever we called AHS, things were done to our satisfaction.

AHS is convenient for me. I got the coverage because I needed somebody that I could call and get out pretty quickly and not have to hunt and find somebody then wonder what I'd be charged. AHS been real good to me and I'd take out the policy again. I had a couple of large repairs years ago that I had to have done and they kind of hit me kind of hard. With my income like it is now, I need something where what I have to pay is more set. AHS is a relief to me.

We were having a leak from our drain and our shower was leaking through a light in our kitchen. So we thought it was a pipe issue. But the contractor determined that it was probably some cracks in the grout in the bench seat in our shower. So it wasn't actually coming from the drain itself. They said the seat needed to be re-grouted, which is something that they don't do. So it's not a plumbing issue. They were only here for a couple of minutes and they were really nice. We've had good experience with who we've had come out.

There was a leak under the sink. I did a claim to American Home Shield on their website. It was friendly to use it. The tech who came out was very professional.

I've been with American Home Shield for 15 years and they're really good. The tech for my AC repair was very friendly and professional. He was eager to help.

My experience when AHS sent Sears out was a little touch-and-go in the beginning. I called for one issue and Sears fixed that. Then they found two other issues. So, it took a minute for them to get it all together. But at the end, they didn't work everything out. They came and replaced several parts on the refrigerator. And now, it's back working. My other experiences with AHS were plumbing issues. It's still not to my liking, but it works. AHS is quick in reacting to your call and needs.

I had some issues in our wall. The water was coming up into the first floor. Apparently, the plumbing started leaking. I called American Home Shield and their contractor came in. I had them take a look at it and they seemed to do a fine job. They had to come back though because we had to cut into the wall. They couldn't cut into the wall itself. The pipes are inside the wall so I had to have somebody come in, cut into the wall and remove all the spray foam that was along all the pipes. After that, the contractor came in, did the fix and left. It was about two weeks for the complete fix. But I was lucky I was having other work done at the same time. I was having a new roof put on and one of the guys was a guy that does that kind of subcontract work. I asked if he could cut it for me. He cut an opening in the wall on the inside and the outside and we were done.

Someone from the plumbing company called me and to set up an appointment. She told that they would have someone out here by 11:00 that morning. But I told her that my daughter was going to be there because I was at work. So when the plumber got there, he had my daughter called me. So we did a FaceTime and he was in the bathroom doing the plumbing. I told him that he didn't have to stay on the phone with me, but he insisted to stay on the phone until he was finished. He wanted me to see what he was doing and let me know what everything was and how to go about fixing it. Then he went to the kitchen. It was a hose that was leaking. I had already purchased the faucets so he went ahead and installed that for me. It was excellent.

Submitting a claim was easy up until the part that American Home Shield didn't have anybody to install my dishwasher. It was up to me to find a provider and then get a check for the installation. There was nobody under contract in my area for a dishwasher installation which is probably a very common thing. AHS should figure out how to get my dishwasher installed and not have me find somebody to do it myself.

Mountain Heating and Cooling was dispatched for a maintenance check. I just had a little bit of a problem. They didn't get back to me for a while, but I wasn't in an emergency so I didn't bother calling them, which I could have. Other than that, they were very nice, professional, and did all of their safety stuff, and even explained to me something that I never knew.

We had a different coverage that was paid for by the previous homeowner and we didn't like them for whatever reason. We looked and found that American Home Shield had some decent ratings as compared to some of the others, so we went with them. On Thanksgiving Day, our stove started ticking and on its own, it made the sound that it makes when it's trying to light the pilot light. So, my husband unplugged the system, then we called AHS within the next week. A guy came out and took a look at it, then he said he would order some parts and be back out the next Friday. But we got the parts in pretty quickly within the week and he never came back that Friday.

I had a problem with my faucet in my kitchen that was connected to my kitchen sink. The first company that came out said that the problem couldn't be fixed and that I needed to buy a whole new faucet. I called American Home Shield and they recommended Cooper. Cooper came out and they did fix the problem. But when they went up under my sink where the plumbing is, they left loose some of the little round part that connects one piece to another piece.

I've had Air Rescue Mechanical out twice actually. Once was for a problem with our central heat and Johnny fixed it fast. The issue was the sensor that detected whether the flame was lighted or not. He came in here, replaced that sensor and our heat came back on. Later, the second time we called Air Rescue Mechanical out was because our air conditioner got warm, and it wouldn't cut off. We'd set it for a temperature and it would keep getting colder and colder. Johnny came out and replaced the thermostat on that one. We were happy both times.

Two years ago, we had to have our furnace replaced and that took quite some time. I was calling the repair people and they were saying they were waiting on American Home Shield. But, AHS was saying they needed something from the repair people. That was during the winter and we had no heat. Whenever I call in to AHS, the customer service people seem to not know anything. They would say they have to get more information from somebody and then they'll follow up with me.

After writing this review the company reached out to me within 24 hours of my post. I couldn't believe that and was pleasantly surprised. The person I dealt with was extremely helpful in getting my primary problem resolved. Unfortunately for me this person doesn't have the authority to change contractors or any control over the way calls are routed. Based on my experience with this individual it has restored my faith in AHS.

Going on 3rd night of no heat in Arctic Winter Storm in Texas....AHS trying to send companies that are 50-90 miles away--roads impassable so the 2 companies they offer will only come out several days from now (appropriately should not travel); I found a local company to come out but AHS insists on refusing to pay them, instead insists on sending company >50 miles away. Temp expected to be 0 degrees tonight. There are NO heaters to buy in town. We did our part and paid the contract upfront, to be prepared for these sort of things. Huge mistake, I have spent 3 days dealing with this AWFUL, IRRESPONSIBLE company. LOL their solution is to go out and buy space heaters!! Maybe the fire marshal would like this! IF there were any in town to buy!! Extremely tired of being passed around and being told NO ONE has the ability to get us with a supervisor.

I had an eye that was not working on my stove top, and also the stove top had a crack. My washing machine was also filling up with water when it was not being used. I did a claim then to American Home Shield. It was very quick. As soon as I submitted the claim within the next day, I received a phone call that it had been received and that the person that was handling it would check my schedule, so that they could come out to assess the problem.

I had no heat and it took American Home Shield about three weeks to figure the problem out. I wasn't happy with it. I called in that Sunday and the technician came out Wednesday. I love him. He did an excellent job. But American Home Shield was telling me that the technician didn't send back my update to them. So, I got ahold of the technician and he told me that they sent it to American Home Shield that same night. So American Home Shield had it. Then they told me that whoever had to sign off on it was out of town. I was told that there was carbon dioxide leaking in my house and we had to go through that. I’ve never been late for my payment and I shouldn’t have to go through that. It was just unprofessional.

AHS came with the property that we purchased and we decided to extend it one more year because we liked the idea of it. However, I had submitted a claim online but I never got any update of where I was in the process. They just left it open. It was just pending. I had to call to move it along forward. They could provide more of a feedback to anybody submitting claim online that somebody is looking at it or somebody is expected to look at it in a certain time frame.

I had a leak from the hot water heater. Water was running on outside. The tech came out to look at it. It took about 30 minutes to decide what it needed. He had to order a valve, and then he came back within the next three days. It took him less than an hour to put it on. Everything was fine. The claims process was pretty good. I would recommend American Home Shield for that.

I was recommended to AHS by my sister who had a number of issues in her house and they were all addressed. She was happy. I am happy too and I have also referred them. Recently, the heat wasn't coming up. It kept shutting off. I couldn't feel any air coming through the vents and the house was cold. I called AHS and a very nice, young man came out. He checked various things on there. After he tested it a couple times, it would go on and then shut off. He saw that the fan would go on then off so it would overheat. He had to go about a half an hour away then come back. It was super cold out and he had to work late to finish it because he didn't want us to spend the weekend without heat.

Everything went well with Reliable Heating and Cooling. The techs helped us a lot, explained everything to us, and installed the new furnace very quick.

I had an issue with a socket beside my sink and AHS told me that their contractor would be out within 24 hours. The techs were very nice. But, I did a different claim for my cooktop stove and I'm having trouble with it. AHS told me it would be six to eight weeks to get a part for that or maybe they wouldn't be able to find a part at all. I also had a claim for my garage door which AHS didn't fix as we weren't covered. The tech for that claim told me some other companies to go with because AHS was known for taking their time and trying to find the least expensive part. That almost got us in trouble with our pool pump which was evidently old. AHS had to find a part and we had to wait. The techs have said that some of the other warranty companies are quicker and they would get my issue fixed. They’re not going to hunt around for two months to find a part. That disappoints me and I've found what the techs have said to be true for the claim on my stove.

I had a problem with my furnace and I called AHS for a service request, which is easier for me to do than to submit a claim online. Then, the techs came out and they were wonderful. Since the repair, the heater has been working fine.

Our sink was getting clogged up. Kremer Plumbing came out and had it done within an hour. It’s pretty nice that we didn't have to spend a bunch of money to get that fixed. We also filed a claim for our garage door. The techs came and took care of it easily. It’s easy to make a claim with AHS. It's nice to be able to do it after business hours because you never know what's going to happen.

Mr. Rooter did a really good job. The technician that came out was extremely professional. He came out at the time that he said he would, and gave me notice that he was about to arrive. When I was away, I was able to get back to the house and be here when he was here. He identified the problem immediately and was able to make the necessary repair. He kind of spoke to us in regards to other things we could look for in kind of reviewing the equipment. So it was a very positive experience.

I called AHS for the garage door that wouldn't go up or down. The reps were very accurate and well. The technician was great. He was very well-mannered and quick. He explained it all and did a great job.

The tech got the work done very quickly and that was very nice. There was one other problem and I asked him if I had to make another request through him. He asked what it was and I showed him. He said that he could do it. He reached down in the tub and fixed it within 30 seconds. I've only had one problem and American Home Shield sent me a check and told me to go pick something myself. So that worked out fine. I’ve had them for several years and I have a request to call them again. We're remodeling the kitchen and the water is not slowing down.

The dishwasher wasn’t cleaning. Things were going in but they were coming out even dirtier than they were. So we had a person come out and he fixed it. He moved the screw from one place to another, and then he told me to use some special kind of cleaner that I had to buy from Home Depot and that did the trick.

When I had my dishwasher issue the first time, American Home Shield assigned me a contractor that was terribly unresponsive and poorly communicative. When I complained to American Home Shield that I wanted them to send someone new who was reliable and would respond, they refused to so. That created a very poor experience for me. It took over a month to fix the dishwasher which then worked for a week until it broke again. AHS ended up reassigning me to the first technician because they fixed it the first time. I refused and so they sent Master Tech Appliance to fix it a second time. It has been working great. It's now been over a month and it's fine.

I did a comparison and I picked American Home Shield then I decided to keep the same company. I renewed another year and I am happy. When my dryer was not getting high heat, I did a telephone call and they arranged things and called the tech company. They called me and made an appointment. It was very simple and easy. The tech fixed the dryer and he did a good job.

The tech did good, other than my other faucet needs to be fixed. But I'm not going to turn around and spend another $75 for him to come out and change a faucet. That's $5, so I’d rather wait. He only changed one faucet, but both faucets needed to be changed. The problem that I'm having with American Home Shield is that anytime they send techs out to do a service, whether it's on my washing machine, dryer, plumbing, or refrigerator, it doesn't get resolved. The techs come out, they fix the unit, then say, “Okay, it's fixed” but it's not. Because then a couple of weeks later, it messes up again or it's not drying, or I have no ice, my refrigerator’s not cold, or whatever the reason is.

We have had problems with one of American Home Shield's contractors, Easy Plumbing. If I open a ticket online, it automatically gets assigned to Easy Plumbing who is the closest people in the area to us and I won't let those people in my house. So I have to call American Home Shield and open a ticket for a plumbing issue, so I can request that they do not send that company. Then American Home Shield will send a different company out for us that has been great.

California Appliance did a real nice job. They came out once, diagnosed the problem, and said that it would be a week to two weeks for the part to come in. The part came in early and they immediately made another appointment. They were on time and professional. They took care of the problem. It was easy to put in the claim online. I got an email reply shortly after I placed the claim that had the contractor name and that they'd be contacting me shortly. So everything worked the way it should. I've had American Home Shield in the past and did not have a good experience. So I went with Fidelity for a couple years. Then Fidelity let me down, so I went back to American Home Shield. It seems better now.

All of my drains were backing up. The last time I had this issue, they just augered the shower drain and sure enough, that fixed it. I had cleaned it out earlier that day and some of that broke loose and I just couldn't reach it with my auger. I thought it was a mainline clog. But because my house was built in '46, my plumbing hasn't been updated.

I call in to submit claims with American Home Shield which is my preferred method. But sometimes, going through the phone tree could be a challenge. I ended up submitting my claim for the washer-dryer and dishwasher after-hours, so I just did it online. The company that came out did well. The tech was very informative, helpful and respectful. He repaired everything. He let me know that more than likely, due to COVID, the parts would be delayed in coming in. But they came in the timeframe that they typically would have come in. The washing machine still has a few little issues, like if I use it on the high-speed. But it improved over what it was. I have recommended American Home Shield to a couple of friends. My friend is buying a house and she let the realtor know that she wanted the seller to put the AHS warranty on the home. I also recommended AHS to another friend recently.

Our well pump kept running continuously. There was a valve down in there that had to be repaired that kept getting stuck, and it kept the meter going all the time. Having the well pump repaired dropped my electricity bill by about 100 bucks a month. I. J. Larsen Pumps does good work and I've always had good experiences with American Home Shield.

I had an issue with my dryer. I called it in. American Home Shield sent someone out the next week. He was nice, he wore his mask and was very respectful. He told me what the problem was. The dryer wasn't spinning because the belt was broken. So, he just installed a new belt. It took him less than half an hour. Got taken care of nice and quick, so it was a painless process.

The tech was fine when he was here. But if I call him and tell him that there's something else going on, he won't listen. He won't answer me and call me back. I have to say it on American Home Shield's website, and then it reaches out to him. There's no communication between him and I, other than when he said he was on his way in 15 minutes. My fridge is freezing everything and it still hasn't been fixed. I tried calling American Home Shield several times and I would reach somebody from a third world country reading a script. Also, I'm still waiting on my stove, which I can't use because it is leaking gas. I'm waiting for a part that we couldn't find. American Home Shield said that it's on backorder and not in stock. But I haven't heard anything. So to have insurance is not so good. Because I've been here since the 1st of the year. It's easier to go fix it yourself.

Updated on 02/18/2021: My family is freezing in the house during this winter storm - one of the worst in US history. After posting this review in couple of places, we got contacted by AHS. Here it is: "I have located a vendor that is familiar with your type of Lennox system, Platinum Repairs 818-435-4442 they will call you to schedule." And here what happened next: The vendor Platinum Repairs is terrible. Tech told us the heat exchanger needs to be replaced. But report they sent apparently said that unit is under warranty and recall by Lennox. The unit is Lennox G14 as you can see on the report. It is 25+ years old and has no warranty. Also this G14 unit has no recall. We have contacted & confirmed this by Lennox. Just a simple search will confirm that it’s NOT UNDER RECALL. Check for yourself, please call Lennox.