American Home Shield Reviews

In the past, AHS has always been good. I had no complaints. I was with them for about 23 years and I noticed that over the years, they’ve just changed. They’re hard to get a hold of, number one. But number two, they’re just not as responsive as it used to be. This last occasion, I had a ceiling fan go out and I had to contact them using the computer. There’s nobody that picks up on the phone. They switched to offshore phone reception. I got an okay to have the fan fixed or replaced and had the electrician come out. He says, “Your bearings are shut. Might as well just buy a new fan.” I said okay. He put it in and sent a bill to AHS. I spent about 300 bucks for the fan. AHS, he said, generally makes good on about $80 to a $100 of it.

We were having some problems with the water pressure in our home and I filed a claim with AHS online. Drain Go called when they said they would and I got a call on the same day. They came out and the gentleman did whatever check he does, went downstairs, and it was the water regulator. Everything has been working great since. I've had Drain Go come by before and they've always been very courteous and professional.

I got American Home Shield for warranty purposes for my appliances. I had a claim for my dryer and the contractor was fine.

Sears did very well. The tech was very kind and he cleaned up all the area after he was through. He had to unload all my freezer stuff into a cooler, and when he got through and placed the part back in like it was supposed to be, he even lined up all my freezer stuff better than I did. So, I was very pleased. I've done other claims before and there was one time where there was a lack of communication. But they still sorted it out. It was a older oven and they couldn't replace the knobs on it, so they had to give me a new oven. Overall, American Home Shield is very kind and respectful, and they try to help out.

AHS doesn't have a local AC company here in Clermont. The two AC companies they use are located in Ocala, a place about three hours from where I live. It was 90 degrees upstairs in my house and I had to wait about five days to get somebody out. Fortunately, I've got AC units upstairs and downstairs, so I was able to use the basement part of the house. The contractor switched out the blown capacitor in the AC unit. It seemed to work, but that was four weeks ago. Now, my upstairs AC is not working again. I've had to call and have another appointment for them to come back out on Thursday. Other than that, I'm very satisfied with AHS.

I turned the spigot on, and water was spitting out all over the place. I called American Home Shield and I talked with a live person. I had to wait 50 minutes before they answered, then the rep finally came on and we talked. She took my money and put the claim in for me. She sent out the plumber and in the meantime, I couldn't wash any dishes and we had to use all alternatives until the unit was repaired. When the plumber came, he located the leak. He didn’t tell me where the leak was but he located everything that was needed. It took him 15 minutes to assess the problem and said it was bad. He told me to call American Home Shield to get a replacement and within five minutes, he said he would be back shortly. He called me in 30 minutes, came back and finished the job. He was professional and he did a good job. This claim was wonderful and everything's been good since.

We're happy with the way it was resolved.

Our air conditioner was cutting out and Home Shield assigned someone but the contractor wasn't responding. I called back and it took me forever to get somebody on the phone. It was a little frustrating to stay on the phone because we couldn’t handle it online. I wish their system allowed for a callback, which I know they hope to have fewer of than more. But it was a holiday weekend. And the rep apologized that we had to wait and that the system wouldn’t let us process it. Home Shield went the extra mile to find someone who would come out and we were very pleased. They sent Perry Mechanical out and their tech fixed the problem. We were well pleased with the experience.

I bought a home and I had it rekeyed by Realty Rekey. I had gotten something in the mail and then I called American Home Shield. They went over the whole policy with me and they told me, “You’re eligible for rekeying your home.” I wasn’t quite ready there. I said, “I’ll call you back,” ‘cause I’ve got so much going on. But then I called them back within a week, and said, “Yes, I am interested in rekeying the house.” So, they were very good, very pleasant. The contractor was personable and professional. Overall, American Home Shield is excellent. It is easy and it gives peace of mind.

I called the service on a Saturday morning, and we wasted time because a lot of the contractors didn't work on the weekends. It was kind of an emergency because my whole house was affected. The contractor talked to me and discussed the situation. This was after American Home Shield was very helpful in helping me get past that. We did waste a lot of time from 10:00 to 4:00 not knowing if a contractor would even do anything on a Saturday, and then this man did. So, it was a very good experience. He was excellent, too. It's just a little scary at first because it was an emergency and I couldn't get any service right away. American Home Shield should know the contractors’ availability on a weekend so we're not waiting around for nothing. But it is a great service. I'm glad to have it.

Sub Zero Mechanical was called in because the air conditioning broke. They came in and assessed the problem that was due to the faulty connection on the air conditioner side. They replaced the connection, but the problem was still there. We had to call a different company a second time and that time, they realized it was a problem with the fuse. The contractors are pretty good and knowledgeable. The last one kind of assessed the situation on his own because he wanted to replace the compressor. But we replaced it last year so I told him I didn't think it was the compressor that's why he referred it to an electrician.

American Home Shield is a good thing. When I needed them, they sent somebody out. They fixed everything that needed to be done. But when it comes to the end of the year when it's time to renew the warranty, American Home Shield can lower the price. If I get the price go down, that’d be great. But we will finally be going back again, no doubt.

The gentleman from Crown Temperature and Heating who came out for our AC claim worked fine. The upstairs thermostat didn't seem to be registering the fact that it needed to go on. He had to do something outside where we had to put some fluid or coolant in it, and then repair some cap. Everything is working okay now. Overall, having American Home Shield is great. They send great reps, and everything gets repaired

The customer service of AHS has been pretty responsive. Recently, I submitted a claim for my water heater because the whole close valve was going out on it. So the contractor that came put a new part on it.

American Home Shield was part of our package when we bought our home. We had done a rekey service request and also an appliance guy came out and serviced the fridge. He also checked out the dishwasher as it wasn't working. The range wasn't working too. It was just little things on the appliances. He did a good job. My wife dealt with American Home Shield and she didn't complain to me so it's pretty good.

The stove was not heating up and it needed a replacement for the heating element. The Appliance Whisperer took care of it as soon as the part came in -- it took about five days to get it in. They immediately installed it, and it took them less than 20 minutes to fix it. If it is something American Home Shield can fix immediately, they fix it immediately. If not, it takes a day or two sometimes. I had my water heater changed about two years ago, and they did that within three days. I had to find a water heater and then it was replaced. So, I'm happy with the service. Sometimes, however, it is a little hard to get through on the phone. There's a little bit of a wait. But, the wait is about 10 minutes, so it is not traumatic.

Comfort First had to add a pound of freon to my air conditioner. The guy said I got a leak so he put a leak seal in it. He was a good guy. The pound of freon and the sealant that he put in there seem like they're holding. Everything seems like it's back to normal but I kinda hated that they couldn't check the seal. American Home Shield wouldn't let him find where the leak was. They had to come out there multiple times for them to get authorization from American Home Shield to check the leaks. At the end, American Home Shield only paid $10 per pound. That pound cost me 140 some dollars after the $10 being taken off. That's kinda expensive.

My oven wasn’t working. Originally, Sears came out and they wouldn’t touch our oven because there’s no sticker on it. We purchased a brand-new home with the oven like that. I got frustrated with Sears initially because the guy came in and he wasn’t even there five minutes. Then, Home Shield sent out this other company, GilTech Appliance and they said the same thing. They said they believe it's a fuse but they couldn't touch it until Home Shield gives an approval. Home Shield hasn’t gotten back to me yet. I called in their customer service and I asked if they normally fix an appliance if it doesn’t have a sticker and the guy would not give me an answer. I got frustrated because I have six kids and we have no oven.

Our claims experiences with Home Shield have been easy. It's extremely easy getting online and getting it done. Then, contractors come in and do what they need to do. We had an AC claim and the city had to come out and make sure the contractors did the repair right. The city had to approve it and the city didn't. The air is working fine. It's just the insulation on the outside was not covered or fixed properly or something like that around the hose. The contractor needed to come back out and someone has already been out. But then I got an email on Thursday saying they need to come back out. I called the office twice and no one knew what was going on and no one left a message.

We submitted a claim with AHS because our heat pump had gone out. Then within four days of the contractors putting the Freon in it, it all leaked out, so replacing that again. So, we filed another claim. Then three and a half weeks later, we finally got a heat pump. Baskett's Repair was great. American Home Shield was awful.

Overall, we’ve been satisfied, but this is a day that we are very challenged by both American Home Shield and Service Mechanical. Our air conditioning is not working again and Service Mechanical has been out multiple times. They even replaced our unit. They're perfectly nice people and they’re always very polite and engaged, but our unit’s still not fixed. We keep calling American Home Shield and we keep having repairs made to our unit. They’re sending people, but something is not going right. This has been going on for two summers, so we’re getting a little discouraged.

Someone had thrown a screw in our garbage disposal. I submitted a claim to Home Shield and they sent Hawley Plumbing to handle it. The tech who came took care of my problem and was out in 10 minutes. AHS has done a great job for me so far. They've been responsive and the people they send out have been very good.

The water heater wasn't set at the right thing. The guy from Where High Priority Plumbing & Services came out and turned the knob and that was it. He told me that it looked like someone turned it down. I believe it could have been one of my children, which I need to put a lock on it just to make sure it doesn't happen again. Then he waited for about an hour to see if the water was getting hot. As soon as the water got hot, he left. Everything's been good.

Even though our thermostat was set to 70 and was reading 70, the actual temperature in our house was reading as 76 on a separate temperature gauge. I submitted a claim to American Home Shield and it took a while to hear from them regarding who our assigned contractor would be. While the process was smooth and the rep from Clifton Heating was able to get back to us fairly quickly, it took them three weeks to come out. The first time their techs came out, they diagnosed everything and said that we needed 10 pounds of Freon. Plus, they said a coil of ours was leaking and that had to be replaced as well. From there, it took them another week to come back and fix things. However, they did not fix the issue and they're now coming back to replace a compressor.

Everything went well with my claim on a well pump with American Home Shield. It must have been simple because the guy from Thomas Appliance was in and out. He fixed the problem. He did something with the pipe, and everything started working fine. He was very friendly. I have to put in another two claims. I have put in a claim for my oven. It wasn't working and a guy came in and shifted my oven and it's not working again. Other than that, I like having coverage with American Home Shield.

I had a leak under the refrigerator and Progressive Appliance, the contractor sent by American Home Shield, was great. The guy did the job he was supposed to do. He was polite, too. Everything was good. There was, however, a time mix-up. He came out shorter than a week and I was not living there at the time and so he had to come back. He was very nice about it, so he was cooperative. Then, I almost missed him again. He was so early and I was driving 50 miles to meet him. Overall, however, he was great. I also had a guy come out and look at the air conditioner. I was hoping that it was broken, but he fixed it. There was no problem with that either.

My air conditioner wasn't cooling and I sent in a claim to American Home Shield. I did my claim online. It was a lot easier. I was on hold for almost an hour trying to do my claim. Then I just pulled up the website while I was on hold and I got it done in a matter of minutes. The guy from Beaches came out and looked over the AC unit and he found that it was clogged. It took him maybe 30 minutes to hook up some machine and he unclogged the unit and that was it. He was great, very nice and very professional. Beaches called me to see if they could come earlier because they had a cancellation. So their guy came a little earlier than expected. He was very courteous, and he was pretty spot-on with checking out the machine and what it could be and what it ended up being. I was very happy with that. It was hot. I was very glad that they got out as quickly as they could because we were looking at a nice little heatwave here.

American Home Shield's claims process is very easy. I was very pleased. My oldest granddaughter and husband got into that program when they bought their house and they have been very happy. So that's how we came to decide we better get it just in case. We had a leak in our washer and it was the first time we had to use them. It was very easy and our problem got fixed.

The guy that American Home Shield sent did a great job but we have two compressors and he only fixed one. The second compressor was also having the same issue as the first. He said that he could only fix one at a time and that I would have to make another service call. The dude was here, it took him two seconds to replace the capacitor and he said that I gotta call AHS again. When I tell them that my air conditioners don’t work, they should fix them both. If someone says that he is here and he can fix the other one and it’s a $50 add on, then at least there’s a conversation. This guy did what he was supposed to do based on their contract with AHS but as both a homeowner and a businessman, that was both frustrating and idiotic. So, I’m waiting to see if that unit either completely breaks or what happens because it’s kinda working but it’s not totally satisfactory.

Durham Contractors came out for a leaking toilet and they told me that they sealed it. They did the repair that same day, and everything has been working fine since. I've also sent a claim for my garage door before this one and it was good, too. I have American Home Shield since January and I like it because when they come to repair things, I can just pay the deductible and have it repaired. I don’t have to worry about coming up with a lump sum of money at one time. American Home Shield is good to me.

We had a clogged drain. Shields Plumbing came out and fixed it. Filing a claim was an easy process. The only thing I didn't like was that AHS didn't tell me upfront what the fee was upfront. I didn't find that out until later after they had already processed the claim. AHS should give the layout of the fees because even if going on the website, it doesn't have any kind of fees on it.

My garbage disposal went out and Ability Access Plumbing & Rooter replaced that. It was good experience. Submitting the claim was easy. They texted me the following day. American Home Shield followed up on it to know if they had called me back because I didn’t hear from them in a reasonable time. But I didn’t give them time enough to respond to me. I was kind of rash with them, but they took care of it. I paid $50 something, and the co-pay was what we would expect to pay. I never agreed with paying money. We had to pay a co-pay of $75. That was the only thing that I troubled with, but that is what you have to deal with. Otherwise, overall, it was okay.

AHS's contractors did their best. But the last one who came really paid closer attention to our appliance issue. We were suggesting something that might be one of the issues with it and he fixed that. Now, it's running great. Overall, AHS has been very responsive. Every time we've needed something addressed, it has been taken care of.

The contractor came and did the repair, but it was so bad. I thought that I was being too fussy and sent a picture to my son. He said that I couldn't live with that. I then sent a picture to a guy at my church and he said that he'd come over and look at it. He said that it was horrible. He got a drywall man for me who did the repair.

247 America Air Conditioning & Heating was great, so I highly recommend them. A nice kid came out really late and got the job done. He was nice about it and he didn't linger. He was also very knowledgeable and educational. I have recommended American Home Shield to friends as well. The process of submitting claims takes a while sometimes, but depending on what companies they hire, it makes it good or bad. If the companies are good and they're very responsive, then it's golden. It works. If it's not good companies that they hire though, then it’s not good.

I have been without AC since Memorial Day. I paid my deductible to have a piss poor (has a 1 star rating) company come out to look at my AC unit and hopefully get it running. My heating issue was also sent to Extreme Heating & Air (the same piss poor company with horrible ratings who American Home Shield arranged for my AC issues). Neither job was completed yet my American Home Shield work orders state complete. I have paid to have 2 other HVAC companies come out to get an estimate on the repairs. I come out cheaper if I do not use my so called home warranty. Extreme Heating & Air never addressed the heating element.

This company sent out an a/c company to repair our 17 year old a/c. They did not fix it and the tech indicated it needed replacement and would report so. When the warranty company called they indicated we would have to pay $1700 for non covered items. We requested a detailed list of these items which we never received. They left us without a/c for over 3 weeks while I had to get an independent company to replace the a/c because American Home Shield would not provide me with info about what was wrong. Then I had to argue to get my refund for the original service call. After lack of response and calls back, AHS argued with us about cancelling. They delay so they don't have to pay.

We have been AHS customers for several years, on Saturday June 20, 2020, our refrigerator went down. I placed a service request online. On Monday morning I checked the status of our request and saw we had a service company assigned. But it said we had to call and make an appointment, we called and they could not come until Thursday June 25th, but AHS took our service payment on Monday. They came in the afternoon and we were told the refrigerator could not be repaired.

Our ac went out, filed a claim with AHS. On the 3rd day of no contact we called AHS back to advise no contact from THEIR contracted vendor. Finally got a call from vendor. Vendor looked at unit and said it needs to be replaced. Called AHS back to advise them and asked them at that time what kind of out of pocket expenses to be expected. We were told it should all be covered. We had also called a few years ago to confirm by having this warranty there would be minimal to no out of pocket expenses for items that need repair or replacement, got the enthusiastic “none you will be covered!” I have kept this warranty specifically for the hvac system because I knew buying this house they would go out eventually. So this is 2 times I have been told the units would be covered. Again, called in and spoke to a representative from AHS to confirm this.

I am beyond frustrated at this point! I spent 5 HOURS ON HOLD TODAY!!! I’ve had my replacement dishwasher sitting in my kitchen for 2 weeks and my initial claim was on May 26th. This is RIDICULOUS! How can I get this installed when the Dolinger Property Prep won’t communicate with me at all? They won’t return my calls and ask me to text then won’t respond to that either! PLEASE COMMUNICATE WITH ME!!??

I purchased my home October 2019 and have filed 4 work orders to to stoppages in my plumbing. On the 3rd plumbing visit, the contractor suspected a separation in my plumbing just outside of the foundation. AHS denied the claim stating that they only fix issues under the foundation. On this last plumbing visit, I paid $200 to have the technician run a camera in my lines and he confirmed the separation outside of the foundation but he also found 2 additional separations under the foundation.

I requested a service for my A/C unit due to not cooling. My request was answered in a timely manner and an appointment was established. The technician was very professional and determined my issue. I was then advised to set up another work order to correct the issue. I called AHS, which I was on hold for an hour, the AHS agent was very unprofessional AND rude and asked "Why I need to speak with a supervisor?" During this time I was placed on mute for approximately 1 hour and 30 more minutes only to be hung up on. I had to make a repeat call only to have to schedule another work order through my online portal.

I requested service repair for a Samsung refrigerator ice maker on 31 May 2020. I still do not have an ice maker. I paid the service fee. How do I get my money back if AHS did not perform the repair. How do I request my money refund?

People shopping for their first home warranty should consider all the options. It's expensive to have somebody come out and give you an estimate. I also call to put pen to paper. My washing machine all of a sudden stopped in the middle of the last spin cycle and was smoking. Submitting the claim to American Home Shield was extremely easy and Colorado Residential Services were completely professional. I was extremely happy with the service and the time period. We've had them in the past. Years ago, I had a bad customer service experience but with this recent claim, AHS was absolutely first-class.

The guy came out and did the job. He was polite and very efficient, but when he wired up the air conditioner, he left a couple of wires on top of the unit that weren’t up there before. We were worried that the sun and the weather would deteriorate the electrical wires that he left up there, so we called back to the company to find out why he left the wires up like that and they assured us that it was going to be fine. Other than that, it’s staying cool and everything is working great. The bearings in the motor were wobbling, so he changed out the fan motor and put a brand new one in. It’s a big old, round motor.

My AC was working but it wasn't cooling. I submitted a claim online to American Home Shield and found their website to be very efficient. Everything was smooth. They said their contractor Cool Image Heating & AC would be out by the following business day. They came and were in and out of my backyard within 30 minutes. Things have been great since they came. I've already recommended AHS to my in-laws and my brother.

I have American Home Shield on two homes and I’ll probably continue to put it on any home that we need to. It’s convenient for those that just aren’t handy in the least bit so they can just call or schedule somebody. Typically, AHS takes care of it within that first $100 service call. Very rarely have I had to pay on top of that. I think it was for electrical stuff one time. Also, my mom is older, so it gives her peace of mind knowing she can just call and get somebody out there. It's just that I don’t think I understood the structure of the contract when I initially signed up. I knew it was like month-to-month and that I can cancel it anytime. But as I called them and kinda dug into it, there was some contract in play, and I still didn’t know the details or something was wrong in there. I don’t really care too because things are going okay.

Grady's Air was sent out by American Home Shield for an issue I had. When the tech came out, our unit wasn't cooling again. He did a great job. They really are really cool and very professional people. I was very impressed with their service. When he came back out the second time, the issue ended up being the shutoff on the side of the house. There's a breaker right by the AC unit and the tab was just old on it. When the tech pulled it out, it came off. When he replaced that, everything came right back up like it was supposed to. The unit is doing really good.

The AC was making a horrible noise. I called Home Shield and they set it up and gave me Sierra Mechanical Services' number. They said I could either wait or I could call them directly and I called because we were approaching a weekend. It had been pouring rain and they were behind, which I get. I asked to be put on a list of if there were any cancellations and they agreed. Then, they came out two days before they were supposed to. They did a great job scheduling and getting us taken care of.

The salt for my chlorinator stopped working and I submitted a claim to American Home Shield through my computer. Their website works fine but AHS needs to have more people on their telephones. It takes forever to get through to anybody. Plus, when I have past claims, I can't get a hold of anyone. For my chlorinator claim, AHS sent Splash Pool Care and the tech they sent was great. He checked my chlorinator and thought it was okay but then it wasn't. Regardless, he fixed it in the next couple of days. Splash has repaired a couple of things for me in the last couple of years. They replaced what was broken and my chlorinator is working fine now. Splash followed up and made sure everything is working. This has been a very easy experience.

I had a claim with American Home Shield on an appliance issue. Precision Appliance Repair came out, and their guy found out that it was just a discharge vent that was clogged up. He just put a thermostat in there. So, regardless, it’s working fine. It clogged up. I got an email from AHS that they aren’t responsible for it. They don’t fix the maintenance on it. So, I got it taken care of.

The contractor was on time and they were very professional. They wore masks. The guy gave me some tips about the sink and the garbage disposal in the kitchen. He fixed everything that I needed and explained everything that he fixed. There really wasn’t an issue in the kitchen like I thought there was. It was a matter of allowing time for the water to drain because of the disposal. I also had a clogged shower drain upstairs, which was just sediment that had settled in the shower head and he said to try to flush that once a year. That would alleviate the weak water pressure.

The young man from Epic Mechanical was very knowledgeable and he came in. He didn't dally along. After I explained whatever was going on, he knew exactly. That’s what I appreciate. He did his work and then he left. The only thing that I don’t appreciate with the warranty thing is they make you wait 48 hours. My payment just came out of the bank, and I didn’t appreciate not being able to have service prior because they have to wait till my money clears because after five times of using, nothing’s bounced, and I hadn't stopped payment. But they make me wait till that’s over and then they make me wait 24 hours again. But there again, if I called a service guy, especially with air conditioner right now, it would be two days probably, anyway so there are pros and cons.

The technician from Emerald Coast Air was able to do the repair in one day. He showed the part to me and once he put that in it, then the unit started working again. So far, everything has been working fine. But I've been with American Home Shield for about 10 years and the service is not as good as it was before. I had to fight just to get another refrigerator and I just got that last Friday. I was out of a refrigerator for three and a half weeks. So the way they handled the refrigerator system wasn't right. But other than that, it’s okay.

The issue was something to do with some type of valve. On Time Plumbing & Heating came out and the guy explained everything and was able to repair everything. Everything has been perfect since then. There are no differences in the temperature of water now like before. The unit is as good as new with no issues. I've been with American Home Shield for a couple of years and I love it. I’ll never own another house without the coverage that I have from American Home Shield. I’m actually getting ready to move and I would have to start up a new contract when I get situated in Texas. Submitting a claim is super easy. Every customer service rep that I've ever had to talk to was very responsive and went the extra mile to make sure that I felt like a valued customer. That has made the decision easy to continue to stay with them.

I submitted a claim to AHS because the garage door opener wasn’t working, so it needed a new door opener. The contractors fitted a new door opener. They were in and out very quickly. They were very professional. Everything is fine at the moment. We're also very pleased with AHS. Everything that was covered, they worked on very well. We've also had no complaints.

Silver Star Appliances came on behalf of American Home Shield for my refrigerator claim. The tech needed a part and so we had to order it. Prior to this claim, I've had a garage door issue and a thermostat issue that I've filed claims for with AHS and those claims went fine. With AHS though, if their contractor doesn't have a part, they gotta go back and order it. This should be much quicker in this day and age. A lot of parts can come overnight. We're still without a refrigerator right now and though we have a backup it would be nice if things were expedited. I can understand a few days, but anything over a week seems awful long. Still, everything is straight up with AHS. Their techs are on time and polite.

American Home Shield sent Greenway Home Services out for my AC. The unit froze up completely, and it was not pushing out any cold air. There was no air movement coming out at all. Usually when that happens, I know enough to turn it off because it’s gonna burn up the compressor. So, I turned it off for 24 hours and then turned it back on, and everything seemed to be running fine. But I didn't cancel the appointment because it was over the weekend and I just wanted someone to come out and look at it regardless.

Submitting a claim was fast and easy. I sent in a claim when my water heater was shaking. But apparently, we just left the water open outside so it was causing it to shake. So the contractor didn't do anything. But they handled the claim well.

My friend referred to Home Shield and she said they are very good. And because the homeowner, you need sometimes. So, she said it's a peace of mind, that’s why I decided to switch. I called to submit the claim and it was easy. The tech came, was on time, fixed the toilet and did a good job. But about the kitchen thing that’s going on, he said, “I will call to American Home Shield,” and then they will reschedule some time later. The kitchen faucet is not working properly, and the connection for the garbage disposal is not working. And he said, “You need the garbage as soon as possible.” The service was good. But I’m just still looking after this problem. I’m expecting a call and the tech needs to come back and fix it. I’m waiting to get it done.

Our air conditioner was freezing up. American Home Shield sent Airmax. The contractors were all nice. I've had AHS since I moved in this house in 1996 and everybody keeps telling me I'm paying them too much, but I'm satisfied with them.

The water was sitting in the bottom of the washing machine. It wasn’t pumping out. I called American Home Shield and talked to somebody. It was right after the COVID stuff when things were kinda just opening back up so it was gonna be a week out. I ended up waiting that week for B A Distributing to come out but they were awesome. I was very impressed with them. I felt terrible because I didn’t think anything about the water sitting in the bottom of it and stagnating. It smelled terrible. But the tech said it was okay and he got some deodorizing stuff. He made me feel like he got it under control. I’m not always as impressed with Home Shield as I am with the people that they send out but they’ve been fantastic.

I had a breaker that kept blowing. A Good Connection Electric came out and they had to rewire a wire on the outside of my house that went to the garage. They did great. Submitting claims with American Home Shield is super easy. I just do it online. I dealt with two different electricity companies, and they were both great.

My air conditioner was blowing hot air. I called Home Shield like I always do and talked to a very nice lady. She told me that it’s a long wait because it’s the season and the whole nine yards. But Aaron Plumbing & Heating was able to come within 24 hours and fix my AC. They were really cool people. They had their masks and their booties on and they respected and came through the bottom instead of through the top. They didn’t have any problem with that. And they did the job in half an hour. But the unit is making a whistling sound and I was gonna call them to see if they can send somebody to fix that.

I have a Samsung gas stove. We could smell gas really bad when we tried to use the oven. My husband put the claim in and Home Shield sent Sears out to my house. My husband was happy with him. Everything was good. We're very satisfied.

My air conditioning wasn't cooling. The technician who came here told me something about some part that he needed to replace. He fixed it and then he cleaned the coils for me. He said they were dirty so he fixed that too. Having American Home Shield is easy and convenient, too. I didn’t have to do much. I just called them and then that day, the contractor came out and fixed it, so it’s nice.

AHS is good. CNJ, which came to do the plumbing, was fine. They communicated well with me. But I had a problem with another company. The person that was here was very rude to my husband.

The ice machine stopped all of a sudden. My wife submitted the claim and the contractor did a good job. The guy who did the installation was fine. He was professional.

We bought our American Home Shield home warranty when we bought a house. My friend also talked me into it. I had Sears and I wasn't happy with it on certain appliances. When I made a claim for my icemaker, American Home Shield assigned it to Sears to fix it. This time, they had somebody who was able to do it. The tech put in a new one because the icemaker wasn't working at all. It couldn't be fixed. The one I have now has worked perfectly.

I used to sell real estate and everything that American Home Shield offers to a client is better than most so I got them. When I had a claim for the air conditioning unit, the gentleman that came out was wonderful but the woman who answers their phone is horrible.

United Air Temp fixed my clogged toilet on the spot. I gave AHS a call and I spoke with a live person who was helpful. It was the weekend, so once it was over, they reached out to me next day, like Monday. The contracting company call me when they were 10 minutes away. And one time, they called me earlier because the job before my appointment was done early, so they asked me if it was okay if they could come early, if I was available or not. So, it was good. They were very professional and they came on time. Since then, the toilet has been working fine. The repair helped a lot because I was not able to use the bathroom, and now I can use it. American Home Shield always gave us satisfying job, and their service is professional. They are always available too.

American Home Shield got somebody here as quickly as they could for my AC issue. As soon as the tech from Climate Heating And Cooling walked here and told me what was wrong, he pretty well knew what was going on. He had another guy with him who was a trainee. They went through all the checks and points, and services, and made sure that what he thought it was was what it was by running pressure tests and things like that. Then what we came up with was the fact that we were low on Freon. He had to put a couple of pounds of Freon in. He also said that the filter I had in there had run its course and I needed to change it, which I did. Since then, I have had air again.

I've been with Home Shield for a number of years. I've had it on a rental property I had. Right now, I'm a little upset because my AC has been out for over a week. Due to this AC claim I made over a week ago, I'm in 100+ weather. Home Shield sent a technician the next day. They were very good about sending a technician right away. The problem is rather than allowing the company that they contracted with to get the part, Home Shield said, “No, we're going to order the parts,” so it takes them three to five days to order the parts, and then they have to ship the part to the contractor. I'll be sitting here for two weeks without AC because Home Shield has an inefficient system when it comes to that. But when Five Star Plumbing came out to do a garbage disposal, they were also right over the next day and the tech was very good. I'm satisfied with Home Shield. I have recommended them to several of my friends.

J. Coppock International came out for an appliance issue and everything went great.. The guy definitely knew what he was doing and he knew about dryers, so he explained what was wrong and what he was going to do. He did it, and everything is working great. I'm very pleased with American Home Shield. I renewed after the first year because I've realized the importance of having a home warranty. I did not have one up until this time, and so when things break down, I don't have to pay all that out-of-pocket expenses.

My son has American Home Shield so I got them, too. Recently, Air Doctor came out and they had the part with them. It was a very good service. I probably used them at least 2 or 3 times and they were very good.

The blower motor on my furnace was bad. I submitted the claim on the computer and their website was okay. However, it assumed that I did not know what was wrong with the furnace. It could’ve asked me if I knew what was wrong with it. Nevertheless, the guy from Majestic Custom Heating & Air was excellent. He put a new blower motor in. Here in Minnesota, it is over 90, which is hot. So, I had one day that I could check the heat before I turned on the air condition, and it didn’t appear that the heat worked. What concerns me about American Home Shield is that, “Am I going to have to pay the $75 for another charge ‘cause it doesn’t heat in the fall?” Nevertheless, this company has been fine.

I'm highly satisfied with American Home Shield. One time, my ice maker stopped. I tried different things and it did not work. I submitted a claim to American Home Shield online and their website was amazing. They sent a person who tested everything. He said there was a problem with the water line as the water pressure was not enough for my refrigerator to make ice cubes. He went back and sent someone from Allstate Plumbing Colorado. The plumber came and changed my valves. He did the water line as well and the ice maker still did not work. He said something was frozen at the back and thawed everything. Then, things started working again. It took me less than a week to finish everything. Everything was perfectly done.

AHS sends somebody out and they do their repairs. I can't complain about that. The reps are also very accommodating. When you get them on the phone, they're very nice. But I've not been very happy with AHS lately. My experience used to be great with their service. But in the last couple of years, it's not been as good. In fact, I was thinking of changing. There's another company that's been advertising and I've thought about switching to them and see how they are.

The plumbing company was great. I had to get a hot water replaced, so it took them a few days to get that in and then they installed it right away. I did have to pay 460 out of pocket for different items, which I wasn’t expecting, but I covered that. Overall, Home Shield is pretty efficient. But I would evaluate the annual premiums.

Northwind Heating and Air came out due to a service call that went through AHS. It was for the air conditioner in my family room and they were the preferred vendor. Submitting the claim on the website was easy. The website said that we would hear from somebody within 24 hours and we did. We don’t always turn the air conditioner on, but that week, we were expecting 100-degree weather so we wanted to make sure that it was working. The contractor was very professional. Due to COVID-19, he put all of his protective protocols in place. He didn’t take very long to fix the air conditioner. AHS has been very efficient. I received an email from them reminding me of my home warranty, and that was nice.

There was no air coming out of a couple of ducts and I went online to submit a claim to American Home Shield. I got a follow-up email that said that my claim has been received and that I would be hearing from them within a couple of days. The contractor was very nice, professional and pleasant. I liked them a lot although they did no work. They only inspected it. I’ve had four claims with AHS and every one of them were not covered. I had to have the work done on my own outside of the warranty.

Updated on 07/01/2020: July 1. In response to my Consumer Affairs review (complaint) on June 28, someone finally responded today and said "We do apologize for the inconvenience and your work was not properly done. It is not our intent to cause your experience difficult. We do appreciate you for sharing your experience. My name is Robert and I will be assisting you further." In a second (not public) email they said "An email has been sent as well as a form of contact." They have NOT DONE THIS. STILL WAITING. The least they could do is send an email. I am NOT going to call and sit on hold for an hour only to have them tell me they cannot transfer the call anywhere and hang up.

Fast Response Heating and Cooling in Columbus, OH does not provide quality service, has 1 star customer satisfaction ratings, fraud alert on their profile, and not BBB accredited. Unfortunately, they were sent to service my AC unit by an AHS, which was good to me for 20 years. My AC unit is 30 years old, and this company refused to address the issues like freon leaking, which is bad for environment, next to nothing cooling performance, therefore making it running non stop (super loud) with little relief from summer heat and humidity. Fast Response Heating and Cooling send 2 technicians, where first changed the outside valve, that produced small leak that was not there before, and filled my half dead unit with $327 worth of freon, plus collected $75 service fee. I called and left the message the same evening, stating that house was hot as before.

Submitting a claim to American Home Shield has been pretty easy. For my last one, their contractor Clovis Heating and Cooling did a great job on my AC issue.

I spoke to a super nice lady from AHS and she spent half an hour on the phone with me to explain how everything works. She had a southern accent but she was really helpful. I submitted a claim one time and the tech sent by American Home Shield from Mid Ohio Plumbing and Gas diagnosed my problem really quickly. It was fairly simple and he resolved it. At the time I bought my AHS warranty, I didn't think it would be important to me. Now, I would say it’s very important. It has already paid off for me.

1st Choice Appliance fixed one of the appliances. What they did with the other one was they referred it back to American Home Shield as a replacement. They did what they needed to do. We didn't have any problems with them.

My mom has had American Home Shield for years and she’s always talking about them. I signed up and in general, I'm happy with them. The only thing I’m unhappy about is that it takes me at least 30 minutes to get through being on hold. I’ve had a few calls with the same guy. He usually comes and I’m happy with him. There was a lady that came out and I was unhappy with her because she just tried to tell me what was wrong. She never really looked at the appliance, didn’t try to mess with it, and the solutions she was giving me were kinda dumb. I asked her not to come back.

To file a claim with AHS, I just go online and pick what product is broken and what brand it is. Then I usually get a text on my phone that says, “Your claim has been assigned to a company. Here's their phone number. They will be calling you soon.” The contractor usually calls really quickly. Sometimes, it takes longer to get an appointment, depending on what it is, but nothing has been outrageous.

My AC unit completely went out. Fast Response Heating and Cooling came and they were great. I was satisfied with them. I wasn't given a window as to when to expect the contractors out and that was the worst part but I like that when piece of machinery goes out, you just pay the premium and it gets fixed rather than having to go spend 6,000 on a new AC unit.

The dryer wasn't drying and the knob to turn it on and off wasn't working. It all went smoothly with the claims rep when I called it in. The contractor was great. I can't survive without a dryer so I was very happy getting it fixed. It's always been an easy experience with American Home Shield.

With American Home Shield, we are not out a lot of money in case something happens and they've been good as far as repairs. One time, our AC wouldn't come on at all. I made a service request then Standlee Heating and A/C was here the next day and then the guy who came out repaired the air conditioning right away. The control itself inside the house wasn't working and he had to change it. He also had to make some adjustments somewhere there because he was out top and he was on the outside checking the condenser and everything else. Now, the unit is working good.

Everything went well with my recent claim with AHS. The contractors had prompt service, they fixed the problem and answered a lot of my questions. I'm very satisfied with my coverage with AHS as well. It's also been very easy submitting a claim.

We were having a problem with the thermostat and the AC, and it was when it was starting to get real hot out. The house before the repair was in the 80s so it was very uncomfortable. I called American Home Shield and made a request for a service. The representative I talked to was very good, professional, friendly, and tried to be as helpful as he could. He indicated it would be within the next week or two that the contractor would come out. Within that week, United Air Temp came out. They quickly identified the problem and resolved it right there. The repair helped it out a lot. Afterwards, the system’s been working very well and we’ve not had a problem so we’re very comfortable. Overall, it’s been a good experience with American Home Shield.

We had a stove claim and we filed it online. The website was pretty straightforward. The guy from Always There Appliance Repair came out earlier than expected and so my son ended up being there. He replaced a heating element in the oven. It’s operating fine as expected. It’s improved the day-to-day because I could then bake and use my oven. Overall, it was quick and efficient.

I had a leaking garbage disposal and Pleasant Valley Plumbing came out. I called American Home Shield and they contacted the contractor. They said they would come out within a week. The guy who was sent was very pleasant and he knew what he was doing. There have been no leaks since the repair was made. It's the second time I've had him here for a problem, and both times I did not have a problem. I don't use the garbage disposal all the time, but knowing the fact that was fixed and I wasn't having a leak, it was good. AHS, overall, has been excellent. I got it when I bought my first property, where there was already a plan in process and it was transferred to me. I've continued it since.

It's easy submitting claims with Home Shield. I do it online or over the phone. I had a claim where BB Lewis came out and they were great. They did everything on time.

We were buying a home and didn't know anything about the warranty so we thought we would do it. AHS said that they would cover the rekey so that was what we did. I called them and asked for somebody to come out and rekey the house ‘cause we just moved in and wanted to change all the locks. Reality Rekey came out. They did a good job and they were fast.

City First Electric came out when the plug-ins in the house weren’t working. I submitted the claim to American Home Shield on the app online, which was easy to do. The contractor came out a lot faster than I thought it was going to. The plug-ins still work since the repair was made. The job got done and so I’ll give them a solid 8. Everything went fine.

We had a water heater issue and we had no hot water. The first company Home Shield referred said they were gonna try to diagnose it over the phone. And then they didn’t keep that appointment. They never called. I wish Home Shield would take them off their list. Once I called and complained, I got a call from them but Home Shield has sent another company out who took care of it immediately. They did a really nice job and the water heater has been fine. I also have a claim for the microwave and the dryer. Home Shield has sent an appliance guy out on those two and I'm waiting for feedback. Having Home Shield is a little comfort that we got someone to help us.

The air conditioner was not working properly and I submitted a claim with AHS and they called me back. R&K Heating and Cooling did a good job. They found what was wrong, ordered the part and then they came back and repaired it. Everything has been very good since the repair. It improved our comfort. American Home Shield gives peace of mind when buying a house. Everything works. And they arrived on time.

The technician from Sears just looked to our appliance issue and he knew about it and he ordered a part. It was good. They were able to get everything fixed in one day. The only thing that was a problem was when I did the solar one. It took them a while and they didn’t get back to me to see if I really need to repair it. I already took matters into my own hand and figured it out myself.

I got American Home Shield in two of my homes, and they do well with the claims process. I have had a couple of problems, but we worked on them. Their contractors have been professional. Owen Plumbing and Drain was good, and they had to pull out the garbage disposal. They replaced it. After AHS has its clients for so many years, they should, however, give them a discount too.

Our air conditioning was not working. It was not cooling out the house, and so I filed a claim with American Home Shield. They assigned it that night to Austin who later on called me the next day. They were on time, friendly and professional. The issue was a compressor that was out that blows the cold air, so he replaced it. Everything is working fine now. I have had American Home Shield for three years and three months now and I continue my coverage with them because everything was good. There was, however, only one occurrence where the service was not covered. Also, when my AC goes out, we have to get a hotel room. That should be included in the coverage because we are temporarily displaced. We cannot live in our house when it is 106 outside and 90 degrees inside even with fans.

My claim went very well. AirMack did a good job. I've used them before and they were on time and let me know exactly what was going on and got the problem fixed. The capacitor was out and the Freon was low. I paid for the Freon. I'm very satisfied with them. Home Shield paid $10, but I know that stuff's expensive so I wasn't upset about that at all.

Lake Area Appliance Services came out for our fridge. The tech was nice and very professional, and he stood by all the Corona rules.The claims process of American Home Shield is simple, and their contractors have all been nice too. They saved us a bunch of money.

I was in the middle of moving when the air conditioner was dying, which was not a very good thing. I had to have it fixed before I sold my house. It would turn on but it stopped blowing cold air. It seemed to be okay, so I canceled the call to American Home Shield but then after a couple of days, I noticed it was still happening. I reinstated the call, and the guy from AMP Mechanical came out and said that a motor was going bad. It hasn’t completely gone to pot but he replaced it. I was done in one day.

Previously, I had a microwave claim that I submitted to AHS which did not turn out so great. More recently, my air conditioner wouldn't turn on so I turned in a claim online to Home Shield. They ought to have a place where they can communicate with their customers. Their site says they have a chat but then they don't have one. The only way I can do that is over the phone where their reps say "Go online". The only thing that I can do online is file a claim. Plus when I call in, I sit for 45 minutes with music in my ear waiting and waiting. Other than that, their site is fine. Their contractor Veteran Heating & Air Conditioning contacted me and we set up an appointment for their tech to come out. He was very good. He came right out, and he fixed it right away. The AC has been good since then though I may now have some water leaking out of the unit.

We heard that American Home Shield is better at paying the contractors than some of the other guys, so we got them. Recently, we did a claim online and it was easy. Scott Heating & Air came and my wife said they were really pleasant and were able to fix the problem right off the bat. Overall, I’m happy.

ABNation came out for a pool repair and they replaced my pool pump. They did it on the same day and they fixed it within a few hours. Now, the pool pump is working fine. American Home Shield has been good. I've been with them for 10 years and what makes me renewing is that I don't worry about finding a service person. They fixed my pool pump a few times, as well as my AC unit and my garage door opener. I’m happy with it.

The AC was running all day long and it wasn’t staying cool all the time. I placed my claim for it and I. got a call the next day. The tech from Jungle Cat thought it was freon, but it only worked for less than seven days. Then the tech came back and said that the compressor was bad and it took another four days to get that order in. Other than that, Jungle Cat was good. They communicated via text, through an app, or called us if they had a delay or had issues finding the house and they seemed to always be very polite and clean and on time. American Home Shield needs to make sure they do their research and understand exactly what their policy is. But they were good and they took care of us. I would recommend them.

We were having some issue with the central air. The house wasn't cooling and coordinating with the thermostat, so we had to have somebody come out to take a look at it. I submitted a request online with AHS for service and then United Air Temp followed up. When the tech, John, came out they had to regas the unit. John was very knowledgeable and was able to assess what the situation was and what needed to be done right away. Within 20 minutes or less of him being here, he had the house cooling already. I was very happy with the service provided. After he came out, it was more comfortable to be inside, so it made a big difference to everybody.

We never write reviews however RUN! DO NOT SIGN UP WITH THIS COMPANY! We have been with them for less than a month and they sent us the wrong contract, we chose "Pick your own plan". They sent our contract with everything. Items we don't even own! I called them to get it corrected. After being on hold for 2 hrs they said they would call me back, they never called back. Called the next day. After being on hold for 1 1/2 hrs they said they would need to call me the next day. No one called back. They sent me a "past due email" saying we owe them $120 for making changes! I called today to cancel after being on hold for over 2 hrs. I was a little hot but not rude. She hung up on me. So 5 1/2 hrs on the phone and still no resolution! Terrible company, RUN!!!!

AHS did reach out to me and replaced my broken microwave therefore I am thankful. However it took them ages and I was able to reach out to them by writing on social media therefore my overall experience is not positive. I spent ton of time to get a respond therefore my rating is 3.

I’ve been with Coldwell Banker for a while and heard a lot of people use American Home Shield. Everyone has had a positive feedback from it, and I thought it was time that I jump onboard. Ironically, 3 months later, my refrigerator went. The freezer side of the refrigerator and almost the refrigerator side was not cooling. I went back on the email and found the number to call to put in a request. I called and somebody said that they would confirm then I received a text message from the service person. I was happy that it seemed as if he located the problem right away and fixed it. Thank God, everything is working fine right now. It was pretty quick. He wasn’t here for hours trying to diagnose anything. I was very satisfied with my experience with American Home Shield. It all worked out. I thought it was gonna be a tougher process and it wasn’t.

This is an overview of my ongoing issue with trying to have my air conditioning fixed: March 21st - Service requested for air not getting cold. April 9th - Service completed (paid $1,000 out of pocket for coolant). May 27th - Service request made for air not getting cold again (48 days later). I was told because it has been over 30 days that I would have to pay another service fee ($107.00). May 30th - Technician arrived and determined there was no coolant present and it all had leaked out. He stated that he would return in a few days with tools to determine where the leak is originating. June 9th - I called the contractor (Comfort Experts) to inquire when someone would return to check the leakage.

So far, I haven’t had an issue with American Home Shield. Submitting a claim for the toilet was simple. The contractor came out after 4 days and fixed it. They were good.

We used American Home Shield for the toilet and the man who came out was really nice. He used the snake thing and even told me how to use the stuff to put in there to get the marks out when you use the snake because I had a little bitty one. But four days later, the problem was there again. We thought maybe it was toilet paper. He told my husband not to use too much toilet tissue but he’s blind, so he doesn’t know how much he’s getting.

I needed some kind of back up. I'm a single person and I don't have anybody. I can fix some things but I can't fix everything. So, it's always good to have the insurance of having somebody to come behind you and do what needs to be done without me making it worse. The tech was polite and professional. He was good and my claim ended up not even being an issue with my dryer. The issue was with my circuit breaker and he finally told me, "Well, you need somebody to come and replace one of the circuit breakers." So far, everything is great.

I call American Home Shield when I have a claim. One time, water was leaking from the upstairs bathroom down to the ceiling downstairs. When I got the rep on the phone, I told her this was the same thing that had happened about a year ago and I asked if she was sure she was sending me somebody. She said they would send me somebody and the guy from Anywhere Plumbing Repair came. When he said he had fixed it, I asked if he was sure. I told him that if not, I was gonna call him back but that I was hoping I wouldn't have to call him back after my 30 days was up and I would have to pay. He said no, that he had taken care of it. He also explained some things to me. He showed me what he thought it was. So I was satisfied. I'll just hope that it’ll hold up and that he fixed what he said was fixed. So far, it hasn't dripped yet. The guy who did the work was also polite and extra nice. If I ever have another plumbing problem, I would want Home Shield to send them.

The AC unit wasn’t cooling the house. Niebuhr found a leak in it and they worked through the system and put in a new unit for us. Everything took a week and a half. It was really easy submitting claims to American Home Shield. I tried to do it online and I didn’t have my password so I just called and the guy said, “All right. Yup. We'll set you up. We'll set the claim.” I got an email saying Niebuhr was coming on a certain date, and then they reached out to me to confirm. It went way simpler than I thought it was gonna be.

American Home Shield has been great. I called them and the first person that they assigned me wasn't able to get out in time, so I called them right back. They set me up with someone else that came out the next day. I've had them now for two years and I've been very pleased with the service. Three days after my renewal with AHS, I had a pipe go in my bathroom and then my dryer decided to stop working. But it was great. I haven't had a single issue with anything that I've had to have done.

I got the insurance soon after I bought this house because it is a 20-year-old house. I thought it might be good because there are some original appliances in here. I used them a couple weeks ago when we had 110 temperature. My AC had stopped and I called. I figured it would be quicker on the phone but I couldn't get them on. Then I went online and did it, and I got a response almost immediately. They sent me an email and gave me a number to call if I needed somebody sooner. I called and asked if they could get here later that afternoon. But about an hour later, the air conditioning just came back on.

The unit was vibrating and A1 Mitchell's Heating & Cooling replaced a part in it. Everything was fine. I, however, have my own opinions about warranty, but sometimes, it doesn't feel worth it. But, it is what it is.

Sometimes, I wish that the service would be faster. Sometimes, when you make the claim, the contractors may not get it until 24 hours after. Then the contractor may not schedule a repair for another 24 hours. And if you have a weekend in there, it can be difficult, particularly in hot Houston with no AC. However, AHS's website is simple and easy to use. The interaction and service provided by the contracting team were fantastic. It was some of the best I’ve seen. My upstairs AC unit fan was not operating, but everything has been performing flawlessly since they came.

A Wisdom Electric Co. was super great. We had an outlet that didn’t work, and the tech opened it up and fixed it. We had two other claims with American Home Shield as well. One was fixed and the other one didn’t work, and I just gave up on it. Apart from that, it's super easy to submit claims and I’m thinking about renewing. Their yearly rate is reasonable and their service is good. That combination makes them a really good company. They’re awesome. Although I didn’t get to meet one contractor, everybody else sent out was great, professional, efficient, and the job was done quickly.

Our AC stopped cooling and we realized that the fan motor on the outside unit went out. So I called American Home Shield at about 3:00 pm, and they had Sevier Climate Control here the next day. The contractor was very professional. He was to the point and he got the job done. He didn’t have a fan motor in stock that day, but they had one here the next morning. The AC has been good since the repair. AHS is very easy to deal with. No headache involved at all.

When a plumbing company came out from my other home warranty, I was discussing with them who they normally use for contractors and the guy told me to call the office to talk to the main lady. I called their office and talked with the main lady there and she told me they work mainly with American Home Shield and then she told me to call around a couple of other places but she knows a lot of them are American Home Shield. I called other businesses as well and it seemed like everybody around here works with American Home Shield and had nothing but good things to say about it, so I switched in a heartbeat. I love that I have American Home Shield.

One of the things that drew me back to American Home Shield is the fact that they include maintenance on the air conditioning unit in the spring and in the fall. I wanted to get the maintenance done on the unit and I also smelled an eggy smell. A tech from AG Services came out and looked at everything.

There was a time when my AC wasn't cooling the house. I submitted a claim to American Home Shield and their contractor Advanced Heating came out multiple times. The first time they did, they thought the issue was one thing and said they would have to come back again. Another tech came out and he said the issue was a different thing. They had to order parts and came out again to replace the second issue that they mentioned. Plus, they also filled my AC with coolant. Within a week, the AC wasn't keeping our house cool again. The contractor sent someone out again and he found a leak along the line between the inside and outside unit. He repaired that line and everything seems to be working okay now.

My very first service call with AHS went well. It was for an air conditioner and the contractor that they selected came in less than an hour and a half. It took the second contractor about four days to come out and we were uncomfortable. We’ve been having 90-degree weather and now, the air conditioner went again. We've had to wait 12 days. I have called AHS numerous times to see if they would give us a different contractor. I have not been able to reach anyone on the phone. I’ve waited on the phone for 30 minutes on hold. I have also gone to their Facebook page twice and written a comment telling them about our situation and that we are seniors. Meanwhile, we keep getting emails from them asking us to renew our contract.

The air conditioning wasn’t working properly, and AHS had someone put freon in. And recently we have a leak in my shower and AHS sent a plumber to look at the leak. He couldn’t find anything at the moment, so we have an open hole in my kitchen because we need to use the shower to see where the leak is coming from. I like that I can get someone to come in. And so far both of the companies that have come in have been good companies. I like that about AHS. But what I don’t like is that I would call up and have to wait on hold for hours.

At the beginning, there was confusion. But finally, the work was done. However, they brought a unit that was put in and I started having problem with it yesterday. I'm afraid for my ceiling now because I have water leaking through my air vent. I called American Home Shield yesterday, but it took a while because they had their website down. So I had to wait up to three to four hours before I could talk to someone on the phone. When I finally talked to someone, I got help. Overall, I am satisfied with the work by American Home Shield, except when you call as it takes a while.

My stove and oven wasn't working so I called American Home Shield to file a claim and they were very knowledgeable. They helped me. They got everything scheduled out for me and sent me a follow-up as to what company was going to come out and that they would be reaching out to me. The technician from Calvary Appliance Repair gave me a window of time but he also said that he knows I work far and that he will call me with a little bit extra time to let me know he was coming so I don't have to wait around. He was very helpful, very professional and friendly. He troubleshooted everything and really took the time because he wanted to make sure everything got fixed. I was highly satisfied. In fact, I cooked that night. It was a good experience.

I had the bottom half of my DE filter cracked, which was leaking water on my pool. I got ahold of J V Pools through American Home Shield and the tech came out within a week. He had to get the bottom half part. It looked like a rebuilt and not a new one. He installed it and it's working fine. I've had other claims. It's easy getting somebody out here. I didn't agree with the water heater decision AHS had. They said it was due to no maintenance, but I understand that. Also, they should have a selection of contractors you can choose from instead of just being assigned one. Other than that, they've been very prompt and fixed what I've asked them to.

Submitting the claim hasn’t been difficult. It’s just the follow-up work that needs to be done afterward is like pulling teeth. It’s like nobody wants to take responsibility for it. The guy that came out with the company that did my claim said he had to put a hole in the wall to get to the valve. It’s a decent-sized hole in the wall. We still have it in our bathroom ‘cause somebody was supposed to come out. The company that did it said that American Home Shield handled the drywall part of it and that they had to go through American Home Shield. We’ve been going back-and-forth since then. My husband’s in the process of training someone at work so we haven’t had time to deal with it this past week. Just have it together so we don’t have to keep hounding people to finish the job.

My AC claim with AHS went well. The contractor came out the next day and fixed the problem right away. It didn't take any time. AHS does well. They normally come out and just fix whatever needs fixing. They've also helped with my plumbing issues.

I had an issue with my dryer as it was not heating even though it was running. American Home Shield assigned my claim to D & J Appliances and a gentleman called. He was very prompt in coming and letting me know he was on his way. When he came, he knew what the issue was right away. He turned my dryer upside down and, evidently, it was the heating element that had totally burned out. He had the part in his truck so I was very pleased. He went out to his truck, came back and installed the part then told me, "You're in business, ma'am." He was very nice and professional. He promptly fixed my dryer. I thanked him and he was off.

You never know when a thing is going to happen, and so I thought that it would be a great opportunity to purchase the warranty. American Home Shield’s claims process is wonderful. High Priority repaired a leak that I had. They came out in about three days after submitting the claim. I have already told my sister about it, and she is supposed to get her warranty too.

I had a plumbing issue and I went online, signed in, and requested a service from Home Shield. It was easy. The only thing is that it doesn’t give the option to pick a contractor anymore. I used to like that because what I would do is look at the list, then go to Yelp and Google and stuff like that, and see their reviews. But I’ve been lucky the last two times that I had to do it. The tech from The Lindsay Company who came out for the plumbing claim explained what he needed to do and then he put it together. He made sure everything was fine and it looked good. I automatically went with American Home Shield because I know them and also from other friends having it. I was gonna check around to see what other things were out there and what other options there were. But from what I've seen so far, I'm planning to renew my American Home Shield membership.

I had American Home Shield for two years and I canceled because I was not happy with their service. They kept giving me offers to come back, so I came back. I'm going on my third year now and I'm not really happy. The vendors that they have are not reliable. They'll come and supposedly fix your equipment and you have to call them back because it's not fixed correctly.

Certified Comfort Heating did a good job. They were here in February and they thought that maybe the panel was going bad, but they repaired it. And then it did go out again in early June. They came and fixed it again, but they said, “Well, we need to order a new panel.” They gave me a call two or three weeks later and said the part was in, and they came and replaced the part. And so, the air conditioner has been working fine. I've also had my air conditioner and furnace serviced by American Home Shield. We had a thermostat replaced earlier. Overall, I’m getting fine service so far.

We had a control knob on a Samsung washer fail and we went online to submit a claim with AHS. The user interface of their website was really easy and they assigned Ramey Appliance Repair to our claim. They were very professional and on time. I was very impressed. Their tech's communication was exceptional, too. He contacted us once by phone and by email twice. He was able to repair the washer during the call onsite and since then, we've had no issues. AHS has also performed very well for me and I've recommended them.

American Home Shield has been great. When I’ve had to use it, I haven’t had any problems. One time, they had Royal Flush Plumbing come and they fixed the toilet.

I called American Home Shield when my AC unit was not working and I spoke with a live person. They were good, knowledgeable, and professional. They sent someone out for the repair and my unit has been fine since then. It was a good experience.

I have been trying to get my ac fixed since June 8th. It is now June 26. I call American Home Shield repeatedly and is on hold for up to an hour each day. Every day someone is getting in touch with contractor and no response. Can they please call another contractor? Sick of this and it's getting hot.

Updated on 10/07/2020: If I could give AHS no stars I would. I have been trying to work with them for over five months to get my oven fixed or replaced. After a service person attempted unsuccessfully to fix my oven I am still awaiting a response on what the next step is to replace it under my contract. The service provider told me they would report to AHS and AHS would contact me. They haven't after weeks of no response. They do not answer their phones and do not return calls or respond to repeated emails. Horrible customer service yet they quickly answer their phones for sales and send out numerous emails to me pitching their services even though they are unable to service the business they already have. I would not recommend this service to anyone. I have contacted BBB and others to warn against using their services. Why am I not hearing from anyone?

Clothes dryer would not blow heat. AHS assigned National Platinum Service (NPS) to fix on 6-4-20. NPS called next day and asked what was wrong. Told them no heat. NPS scheduled repair date for week later WITHOUT further diagnosis. On 6-15-20, NPS arrived. Heating element did not solve problem. NPS Tech ordered thermostat which would not arrive for ANOTHER week. On 6-22-20, NPS arrived and thermostat did not solve problem. NPS tech ordered igniter (?). Told me NPS scheduler would call on 6-23-20. On 6-24-20, I called NPS and had to leave message for update. On 6-24-20, I placed another call to NPS for update but had to leave message. On 6-26-20, was told that part arrived damaged and had to be replaced. New service call will take place on 7-3-20, WHICH PUTS ME WITHOUT A FUNCTIONING CLOTHES DRYER FOR A FULL MONTH!

This have been going on for long time, every time I placed a call to customer service, they have me on hold for more than 2 hours, and if they want to get rid of you, they transfer you or drop the call, I am very disappointed to know this company. All they want is your money and if you miss payment they ready to cancel your service without knowing the reason. The only way I was able to reach them was calling the sale department. Within 10 min someone was on the phone with me "Money", when I express my concern, they transfer me and told me my contract was cancel even after payment bringing the account current. So they ask me to go back on sale and start a new contract. Very ridiculous. If you want to serve people, then get ready to hire customer service and train them how it work. I will not recommend anyone to this company, it is a scam, all they need is your money.

I have been a loyal client for over 10 years. I never bother AHS for anything until October of 2019. My Oven and refrigerator stopped working. Almost a year later and neither item has been fixed. Their own technician made a recommendation to have both items REPLACED. However, AHS decided that it would be a better idea to make us wait for 8 month for replacement parts that do not exist. AHS customer service representatives are incompetent, impolite, and they lack proper product knowledge. I have paid so much to this company to be treated as if I don't exist or my life doesn't matter. STAY AWAY FROM THIS COMPANY. My rating is - (NEGATIVE) 5 STARS.

I called AHS to get invoice and documentation that AHS did a warranty replacement of my AC Condenser Fan. I was on hold for 30 min before getting someone. Then was told that they could not provide the information.

I opened a claim for my ac and got the technician repair it after 9 days. In those 9 days I had to call AHS to look for another contractor who can do it sooner. Every call made me wait at least 1hour. I made total of 5 calls and wasted 6hours of my time waiting. Every technician they assigned were booked out. They changed contractor 3 times in 4 days and I had to call technician to schedule a appointment. Their wait times are atleast 1 hour. THERE IS A GOOD THING i.e. THEIR SALES ARE AVAILABLE WITHIN A SECOND. They are absolutely free all day and night on chat, phone, email etc to sell you a contract. Worst customer support.

The company contacted me after my post and helped me resolve the issue.

It's Covid-19 we have a full refrigerator of food, our refrigerator goes out. Wednesday June 17 call AHS. They have a service order to first company that never called to schedule appointment so call back June 18 afternoon. After waiting on hold forever they got a new repair company that contacted me within minutes. Came out June 19th by noon. Found out it's the inverter board so the tech googles the part and there's 1 in the area he could pick up same day get it fixed right!

We have to call AHS their customer service on 4/18/2020 because our washer and dryer need to fix. We call many times. We’re in the line for hours and they didn’t fix our washer and they order some parts for my dryer on May and said the parts will arrive on 6/8/2020. After waiting too long and calling we were exhausted and very disappointed we bought a new washer and dryer. We feel very upset after waiting too long we had to purchase a new items. We feel this company isn’t respectful towards their customers.

Our microwave died and the claim was handled fine. Hopefully, it would be reimbursed. I submitted the form and I haven't heard anything back from AHS. We have another claim for our heat pump and it's been fine so far, but we'll see what happens when it's done. I'm waiting for the heat pump guy to come back today. We're waiting to receive a part. They shipped out the part on the 12th and it should have been here a week ago. But it's not here.