American Home Shield Reviews

I was trying to do a claim online but I couldn’t get into the American Home Shield system so I ended up calling in. This was my first experience where I had to call in to make a claim. Getting someone was pretty easy and the hold was the standard 5 to 10 minutes. A tech came and got the job done within 15 minutes so that was good. My appliance is all fixed and it's drying again.

My microwave started smoking and I didn't know what was wrong. The tech had to come twice because he had to order a part. He was very quick and he did a fantastic job. But I always wonder why everything takes two weeks if I call AHS. Thank goodness I've been in a position where I'm able to wait those two weeks but I'm concerned about a time when I'm going to need something I cannot wait for. Other than that, the people AHS sends have always been very professional.

Our furnace went out so I submitted a claim with AHS. It was an excellent experience. They had someone here within two hours. I truly appreciate that they expedited the order because it was so cold. The tech was very good and very knowledgeable. He had it fixed within 45 minutes and there were three problems with it.

The refrigerator went out. We lost everything in the freezer. It made the box itself stinky and I tried cleaning that with baking soda and some other stuff but I couldn't get the smell out of it. The guys from Good Guys Home Repair said that they would recommend that it be replaced. I had to deal with sending it into somebody that's going to make a decision on how much American Home Shield is going to pay. They're going to want to pay me the amount that the Good Guys Home Repair people said it would take to fix it. They're taking Good Guys Home Repair at their word.

One of my faucets of my bathroom sink was leaking. I called and they said that they would send me those things on the inside. The water here in New York is so bad that it corroded the inside of the faucet. When we took the handle off, it was all corroded and you couldn't fix it. It had to be replaced. So, AHS is gonna be sending me another handle The tech said he could come back and I could ask for a do-over. He said that AHS wouldn't charge me another $100 because the problem wasn't fixed. He was very polite. Everybody at AHS is helpful and they listen to me. They are concerned and they make sure everything is okay. I also like the idea that they followed up right away.

When we bought the house, we had American Home Shield. After three years, we let it lapse just because we couldn't afford it for those few months. And then we picked it up in December. Recently, the stove wasn't heating up so we needed to get it fixed. When Sears came out, the tech was very professional. He came, found out what the problem was and fixed it right away. Everything is working well.

I had an issue with American Home Shield when it was difficult to get an appointment. There wasn't good communication from the people working in the office. Perhaps, because of the letter I wrote, everything was taken care of quickly and I was very pleased. The reps had said it was going to be almost a two-week wait so I asked to be put on the list. So, they were able to do a cancellation request and my repair was done much faster. AHS's coverage has worked out really well for my rental property. My renters told me that the oven was not heating. They then told me that it had been fixed. I wouldn't go without AHS. It's really worthwhile.

The first time the tech came out, he changed the thermostat on our water heater because the thermostat was bad. It worked for one day, and then, I had to call them back out again, because it was cold water again. He noticed it was tripping it but he thought it was because the temperature on the top was different from the temperature on the bottom. He adjusted that and reset that. Then, he said in about 45 minutes, it should be hot again. It was hot, but it only lasted a day. It's ice cold again. So, I have them coming out tomorrow morning, between 8:00 and 9:00.

Everything's been great so far with AHS. We had a claim for our Jacuzzi tub. The tech was very nice, very knowledgeable and he told me what was wrong and he fixed it right away. The most recent claim went great too. The tech was also a nice guy. He went above and beyond. He checked out the AC unit to make sure it was good.

A friend of mine told me about AHS and I've already told a couple of people about them too. So far, everything is okay.

Crouse Home Services put in the new faucet and did some work on our toilets. They were professional and friendly. But one thing with the faucet that they put in, there is still a metallic taste in that particular water that comes out of that. It's in the kitchen. They tested it and said that it might be the newness of the faucet. But it has been about a week since their people have been out here again to look at it and the taste hasn't improved. It works fine other than the taste. I've worked with American Home Shield on some things and they've usually done a good job in the past.

Our furnace went out when the electricity was out here in Texas. We went online immediately on Monday morning and we got a quick response. We got an email saying that someone had been assigned and the contractor showed up Tuesday night at 7:30, which was amazing considering the situation we were in here in Texas. The guy assessed the problem and found out there was a motor that had self-destructed. He said they may have trouble getting the part and that he would call immediately when it’s available and get it installed. I was contacted and I was told that all the warehouses are closed because there's no electricity. But then, he called on Friday morning and said that the part had arrived and that he would be over in the morning and he did. He was out of here at 10:30 and we had heat. We've had good experiences with American Home Shield. We are happy with them.

It was very easy to submit a claim with AHS. I logged on to the website and I asked for service. The whole process was fine. The techs came when they said they would and they fixed it right away.

It took a whole week for Street Plumbing & Rooter to fix a faucet issue. They came out and diagnosed it but it took another week for them to get the part. It would be nice if they were a little faster but that's the only complaint I have.

The dipstick of the hot water heater went out. We weren't getting enough hot water. From the time we submitted the claim to the time we got it fixed, it took about three days because it was during the snowstorm. It wasn’t bad though. It was still warm. It just wasn’t as hot as we would like it to be. When the tech came, he had the part. He did well. We've been part of American Home Shield for 15 plus years, and it’s been very beneficial. It’s like life insurance.

Accurate Service did a good job for us. They came out, tried to diagnose the issue and then they thought that it was fixed. then it acted up within the time period that it was not supposed to act up. They came back out and diagnosed it and fixed it. They were very professional. They were really good to work with. When they schedule an appointment, every time that they have given us a time window, they've been right on it. The technician who came out was great. He showed on up on time and was professional. He seemed to fix the issue pretty quickly. So, all in all, it was a good experience.

I went on the webpage for American Home Shield and did a claim. It was easy. The technician who came out was absolutely excellent. I've had other experiences with American Home Shield and people always come when they say they would and I always have a good experience.

There was an issue with our A/C. I logged into my account on the website of AHS and filed a claim through there. The process was great and very easy. I was told to expect a tech out within 24 to 48 hours and in the end, the owner of the company was the one who came out. He came early and got the job done quickly. He was also very helpful and willing to answer any of my questions. He was great and now, the AC is back to working.

I call American Home Shield for my claims and it's usually, easy. Most of the time, I've had good experiences as well. One time though, we had a repair that was supposed to be done, and then the item that was supposed to be repaired was broken more. Apart from that, there was no problem with the technician when he came. He was pleasant. There was supposed to be another company that came out and they never did. So, it's still broken.

My drain was backed up. There’s water coming out of the bottom of the toilet. I went up online and made an appointment for service. The contractor called me to tell me they were coming out. The tech inspected the problem then told me what he can do and not do. He also told me how much it was gonna cost more to pull up my toilet to fix it as well as what the insurance would cover. If they are going to pull up the toilet, it's going to be $385 just to fix it. I told him I didn't have the money to fix it like that. In the end, he didn't do anything because he said it was not covered on the home insurance. That aside, it’s good to have a home warranty to fix your appliances and stuff.

The information was taken when I put in the claim to American Home Shield and they got me the service that I needed right away. The contractor worked on the toilet and made the repair.

AHS has always served me well. I just had one glitch with them when my furnace control valve went out. It was kind of a lengthy waiting period for that, which fortunately was at springtime so I didn’t need my furnace. My recent claim was with my dryer. The control panel went out. The tech from Areawide Advanced Appliance Specialist came out and checked it all out. He was a nice gentleman and gave me real good service. He ordered the part, came back, installed it, and put it back in.

One of the GFCI plugs went out. I made a claim with Home Shield and that was easy. I just pushed the tab then hit a little note. They knew exactly what to do. There is a big old listing of what is covered on the house so whatever issue is close to that is what I put on there. I then put a little note on there of what exactly the problem is. The contractor gave me a call ahead of time to set up an appointment. On the day of, the contractor gave me a call about an hour before the tech came over. He came over, asked what was going on, pointed it out, and did his job. He was out of here within five minutes. That was easy. The plug is back to normal and it's good. The GFCI that went out was controlling my security system so my day-to-day was all off because we had no security in the house. Getting that fixed improved the security around the house. I tell homeowners I know about Home Shield. You can’t go wrong with it.

American Home Shield sent somebody out three times and the stoppage would go away, but then it would come back a day or two later. It has been two weeks now. The people they sent don't have a camera to put down the pipe and see what is causing the stoppage. All they do is snake it. And they said their company doesn't use cameras and that they don't have them. They do the best they can with the equipment they have. Like the last time they came, we ran the water in the house for 15 minutes and it was all still going down, but when you flush the toilet and put toilet paper in the toilet, then after a while, the toilet paper starts to gather wherever it is. And then it starts stopping the water.

The tech called and said he'd be there Monday. But then, he had something canceled, so he called me Friday morning and showed up a half-hour later. He was in and out. It was satisfactory. I also had an issue with my dryer and the tech was out there within a day. It was the same guy from Sears. He fixed it and was on his way. I've been completely satisfied with AHS, so far.

We had a rekey through American Home Shield for a move-in. The technician who came was friendly, smart, worked hard, didn't waste any time, showed me things and made everything work better.

I had a garbage disposal that wasn't coming on. I went online and did the request for service. The guy was supposed to come between 12:00 and 3:00, but he called me earlier to see if it was okay for him to come, and he came. Something was caught in the garbage disposal and he was able to quickly fix it. He told me about resetting the garbage disposal. He was efficient and timely. He did a good job.

National Platinum Service's tech did a great job. He came out, saw what the problem was, and ordered the part. The only thing was waiting for the part to come in and when he put the part in, it was still acting up a little bit. But he did a couple of adjustments and he took care of it, so I'm happy.

The repair guy fixed the garbage disposal right away. He was here for about five minutes. He left a screwdriver and a small wrench-like. If he wants them, he can come and get them. American Home Shield is great. We've been very happy about it every time we've used it.

The technician may have taken care of an immediate problem, but then, the issue reoccurs. I don't know how to take care of that problem. When I tried to call the repair company, I said, “Well, it’s still not quite working properly.” They said, “Well, you have to call the insurance.” In other words, they don't come back for another visit to take care of the same problem. The technician was fine when he was here, but there should be a bit more of a follow-up. I understand it was a different problem, but it seems like it's the same. I set the thermostat, and sometimes, it will go on, but sometimes, I have to reset the thing.

My dryer just completely stopped working. Fixon Appliance was able to come out and verify that it was the control panel. They had to place an order for that and it took a couple of days to come in. They were able to get back out that weekend and fixed it for me. The claims submission was really easy and I was told that it would probably be about a week for a technician to come out. But they were able to do it in a couple of days which was pretty cool. The technician was absolutely wonderful, helpful and nothing but courteous and kind. Overall, American Home Shield has been great.

I needed my garage door repaired. The tech, Ron, came out and he repaired it for me. I was very satisfied with his service and I'm sure that the performance of the garage door is going to be good because he tested it a few times before he left.

We've had American Home Shield for 25 years or so. I had two policies with them. But I'm letting them run out. American Home Shield just got too expensive and we weren't happy with some of the services that we received over the past couple of years. I thought they were supposed to do a replacement if they couldn't repair something. The air conditioner went out on my tenants' place three times in the same summer during the hottest part of the year. Technicians just kept coming out and putting a Band-Aid on. The air conditioner worked for two weeks then it would go out again. They recommended that I call American Home Shield and say the thing was shot. They can keep replacing it and replacing it but it was going to go out every other week.

So far, their process has been great. A tech came out to rekey the house that I just purchased. He was very professional, quick, and courteous.

The most recent claim with American Home Shield was put in my heating unit. My heater was not working. Climate Master came out. The tech discovered that I needed an electrical person to come out. So, they issued that. But the problem is still not fixed since Monday. I've been calling around yesterday and today, and I still have to wait for someone to come out and fix my unit.

I liked the techs. They were really courteous and they did their job and left. Everything has been great since they came.

The tech from Kwik Serv Plumbing was very good and very nice.

I called American Home Shield one morning and called the next night. One was for my faucet, and the other one was for my water heater. The faucet only had some particles in it. The plumber just did that and then he went and fixed my water heater. There's one thing I was a little disgruntled about with that last visit though. The plumber did both on the same trip, but I was charged 250 (125 each). I complained and asked to speak to a supervisor, but they said no, that they had to charge me. It was the work order, but they were not willing to make that one trip and I had issues with that.

Southern Comfort HVAC has been here four times and the furnace is still not working. I feel bad for the young guys that have come out here. They've been awesome and if they don't have the parts or the thing doesn't work, it's not their fault. They've had to come out and check it out, and they had to order a part to see if that would work. That didn't work. I was approved for a new furnace and they came out with it but couldn't install it because some part was missing. They got that part and came back. The furnace is still not working and this is during the coldest time of the year. They had to order another part and I had ended up paying $400 more than I was told in the beginning that I would have to pay. I had already paid over 1,000 and it's very frustrating. I don't know when they're coming back. The people I've talked to on the phone are so genuine and I love doing business with them. I just would like to have a furnace that works.

We have a leak in the bottom of our kitchen sink. The plumber came and within two minutes, he was done. He had to tighten up the faucet. However, I still think something's wrong because it's still soaking wet. The wood is still getting wet down there. I might need for them to come back out. I felt so bad because it was $100.

Our home is a bit older and we have galvanized pipes. We had a pinhole leak in one of the pipes. So SAP Services came in and made a repair to stop the leak. They were able to come out and make the fix in less than 24 hours. We've had American Home Shield for a couple of years and the claim submission is fairly easy to do.

The techs came out and changed the lighter of my furnace that was broken. It's been performing great since they came. American Home Shield makes the claim process very easy and they send good quality contractors.

Eco Air came out promptly and looked at our unit. We had to wait about a week without heat because they had to order a part for our heat pump. We wish we had a little more contact with the contractor between the time they came out the first time and ordered the part. It was a week and a half, and we didn’t have any contact with them. That made us nervous, but we had an okay experience. On the other hand, we've got a current claim with American Home Shield for a plumbing issue and we’re having significant problems with them right now.

I've been with American Home Shield for over 20 years and they have improved a lot, especially in the service calls. They respond right away now and the people who have come out are really good. I have nine houses with American Home Shield. I have one problem with one of the houses. We had a service guy come out and he did a very good job on all of them, except on one house. He quoted the wrong amount. It was 300 something and then it was 572. It's a small house with two-bedroom and one bath. Other than that, I'd recommend American Home Shield than the other companies.

I had a toilet issue and the plumber did what he needed to do to get the job completed. He was very professional. Everything has been working really well since then.

I had moved into the house and I wanted all the locks rekeyed. I submitted a claim online with AHS and the website was good. The door is fine now. The techs were good.

My dishwasher was not powering. The technician came on time and solved the problem fast. He explained why it wouldn't work and what he did. He told me what we could do the next time we have the same problem. The dishwasher has been working fine since then.

I had a plumbing claim and the terminology that my plumber used versus what's in my contract didn't quite match up. At first, AHS declined my service. I called them and it took a couple of times and got to a text escalation. They eventually solved the problem for me. Recently, the furnace was only kicking on every now and then. I called up AHS and they dispatched Graybeal’s. It took a while to get someone out but they fixed it right away.

Lang's Locks just rekeyed for us. The tech was on time and super professional.

My experience with AHS has been fair.

My heater was clicking on and off. The tech came and he was quite educated. It was some fuse that was going on it. It's perfect now.

We had a faucet leak in one of the bathrooms and I had the part to repair it because I had repaired something else and I had an extra one. And then, our faucet in the kitchen had a leak, but it was a Moen faucet, so they sent me the repair, but I didn't want to do it. I had all the parts for stuff. And we had one other toilet that was hard to flush and the repairman said it was just a washer. He was in here, repaired all three things, in 10 minutes and no charge. He was terrific. He responded quickly, he was here, in and out, and everything works great. I have some other plumbing issues now. We're getting ready to sell our house. There were a couple of things that popped up and we need to have them fixed, so I'm going put an order in today for American Home Shield. Also, we're going to put AHS on the new house. We've been pleased.

The heater repair went very well. The technician was very knowledgeable. He diagnosed the problem within 15 minutes. It took a while to get the new heater in. They had to find one that matched the specifications. But the time between them showing up at the door, and them leaving was about three hours. We’ve used American Home Shield for a couple of years now and it has definitely paid for itself over the years. Their website is pretty good and intuitive.

I would not recommend AHS. They don't follow up. The plumbing claim was fine, but I had an issue for a year and a half with my refrigerator. I spent at least 48 hours trying to call them on hold and talking to people. It was awful. The fridge got replaced, but it was not an easy process.

Having American Home Shield, I can call and get someone to come out and fix something. I don't really know if the price every single month is worth it in comparison to what I would pay with just the repair but it saves some of the middleman work. When my water heater wasn't working, techs came out and they were good. They were really helpful, quick, clean, nice, and right on time. They replaced the part on it. It's not working fully anymore though. There may still be an issue with the water heater. I would like to get in touch with the repair company again and see if they can come out and take another look at this.

There was a leak from the shower down into the garage. I did the claim online through AHS' application and it could be a little more detailed. I don't know how they do their stuff internally but if they could give a little option to fill in what your specific concern is, that would be good. There could be a space to give a little bit more information of what the issue is.

American Home Shield's reps called me to ask me questions about our service. Then, at that same call, we discussed about rekey. So, they helped me set up my appointment with the tech. The person that came out was a professional and all in all, the customer service I received was awesome.

The guy showed up quickly, which I was amazed at, and he figured out what was going on. It went well. I did the claim over the phone. It was quick and easy, and always has been. American Home Shield is worth the expense. I've had good luck with them. I have no problems with the service, which is why I've kept it.

I had two service calls. The first one was a plumbing one that just went horribly wrong. That was through a plumbing company in San Antonio that tried to rip me off and just told lies to American Home Shield. Told them what AHS wanted to hear. They refused the claim and gave me a ridiculously high bid to get it done, which was $1,300. I eventually called a local plumber that I could get. Got the whole thing done for $157. But Safari took care of that, refunded me my money, and made sure that ASAP Plumbing refunded me the half that I paid up front. She followed through with everything, all the way. She was very professional and nice to deal with. I was furious when I called and she was very kind.

A tech showed my husband the part and said it would cost $25 but he would have to charge 250 to put it on. He said the service wasn't covered in my Home Shield plan. That wasn't great. We went down to Home Depot and the part was on the shelf. We called somebody and they came and put the part on for us. We fixed this issue. This was the only time I used Home Shield and I was so mad that I was going to cancel it. Both my daughters have the home warranty. They said to give it some time and see how that goes. I told a lot of people about Home Shield before I ever used it. I told them my daughter used it and that has done a good job for her. She recommended it.

The claim was put in for the heating system and the experience went very well. The tech came in a couple of days and he was very pleasant and courteous. The issue was immediately taken care of.

The garbage disposal on my sink had a leak from the bottom. The service man came out, looked at it, and then brought another one out and repaired it. He was very professional and courteous. AHS is also very professional. Their customer service is great. They get in contact with somebody, and they get back to you.

The circuit in the microwave went one out. American Home Shield sent someone out. They had to come back. It was about six weeks from the initial visit and then they came back six weeks later. The part needed was on backorder due to COVID.

The heaters were running constantly and not heating the house so we were freezing. The contractor was able to come out the same day I made the claim which was amazing. They got everything working. They were great. But on a different service request that I put in a few days ago, I have yet to hear from anybody.

K & S Plumbing is supposed to come to my house tomorrow to fix their problem because the guy that they originally sent out did not change the part out. I know he didn't change it out because on the hot water heater, you have a pressure release valve, and it is dripping water. The first time the guy came out, my wife told me he was only there about 15 minutes. I used to be a maintenance supervisor for a residential group home facility and there is no way you can change a pressure release valve out in 15 minutes. Because the first thing you have to do, you have to cut off the water going into the hot water heater. Then you have to drain the hot water heater down below the pressure release valve before you take the pressure release valve off. That takes at least 20 to 30 minutes by itself before you can ever get to the process of taking the pressure relief valve off.

American Home Shield is really good. When we replaced the washing machine, we had no problems with them. The problem was only with the delayed stuff. Our washer was making a loud noise when it went on the spin cycle. We called them and told them about it and they said they’d send someone out to look at it. Sears came out and they said the washer was bad. They said I had to get another one so I looked online. The one I wanted to order was no longer in stock so I had to choose a different washer. I picked out a washer and it was delayed because they didn't have the washer in stock yet. It was delayed twice and we had to wait a while. But the people that came out to install it did an excellent job.

I had a toilet and a tub that wouldn't drain. Wallace Plumbing's techs were great. They put a serious chemical down the drain and replaced a part in the toilet. Things have been good since they came.

My dishwasher was stopping then it wasn't draining. My icemaker was going out too. The next day, service people came out on time. We had snow and we didn't have electricity for four days. When the service people finally came on, the pipe burst in my laundry room. They said that they don't repair busted pipes so I would have to pay for the plumber myself. American Home Shield should reconsider that if the issue was due to weather, they should consider the emergency part of it. Other than that, I've been really satisfied with American Home Shield. Ever since was the service people came out, I haven't had any issues with anything. Everything was done properly and I didn't have anything to worry about.

I’d recommend American Home Shield ‘cause you never know when you need it. If you can afford it, get it. They've been very efficient, quick and everything has been on point. Recently, they had a tech come for a repair and he did a good job. He checked the temperature fine and everything worked perfect since.

The elements inside the oven had burnt out. The guy came out and ordered it. He didn't come back. About a week later, someone else came in and put it in. Both visits, they came early. So instead of having me wait three hours within that window of time, they came before time and that was perfect.

I had issues with my hot water heater and my furnace. I submitted a claim with AHS on the phone then they took the payment and person at Taft’s contacted me right away. The techs who came out were great as well. They were very quick and very considerate. But I need to call them again because the reason I initially called them was because the furnace was making a grinding noise when it kicked on. And it's still doing that. So, I don't know what else is going on with it.

American Home Shield is a great deal. For just a small service fee that I have to pay for my contract, I’ve saved quite a bit of money and I’ve already recommended American Home Shield to several people. I’m in Texas and we've just gone through the ice age here and we have clogged pipes. The people from The Lindsay Company who came out for the plumbing repair were very polite and professional guys. I’ve had them out twice and they’re great. They also followed all the COVID protocols.

Everything is great. It’s just the waiting when you call in to talk to somebody. I've been on hold for about 45 minutes. It doesn’t happen often, but it's happened a handful of times that I can recall.

We've always had good experience with AHS. Recently, a tech came out for the dishwasher. It got backed up and water was sitting in it. The claim went well. The tech was in and out. He was good. At the same time, our kitchen sink was leaking and that claim went well as well. They came out and replaced the sink. It works fine now.

My heat wasn't getting hot so I called American Home Shield. They always tell us to expect the tech between 24 and 48 hours. I called early Monday morning and the tech called me back the same day and came right out. He said he wasn't that far from my house. He could be here between the hours of 11:00 and 2:00. He checked everything on my heater. He checked to see if the filter was incorrect, if it was dirty. He also told me that it needed to be cleaned out and relit. He checked it twice. He waited until it got really hot and clicked on.

The experience with our plumbing repair was initially very good. The technician knew what he was doing. He diagnosed the problem and fixed it. But two days later, the part that he put in failed. He will be back here tomorrow to give it another shot. But he was very friendly and very efficient. He went right to work and got the job done and was on his way. I had one other claim with AHS and that worked out well.

The tech was real professional and friendly. He did the job. Some companies aren't that good to do what they say they're gonna do. But this company did.

My refrigerator's drawers were broken. Getting a contractor out through American Home Shield was a pain in the butt. I called them and it took forever. I was put on hold and then they called me back in an hour and a half. It's a horrible process. A lot of people go online but I don't remember my new contract number. I had AHS in my old house so I only remember my old one. Other than that, AHS has been wonderful about giving me an expectation as to when to expect their contractors. Majestic Appliances came for my refrigerator claim and they were amazing. There was a contractor before that was sketchy but Majestic has been very competent.

Everything was fine when Wicker Installation came out. It was very difficult to get a response back but I attribute that to the inclement weather that we were having. They took care of the issue, which was a shower that would not stop running and a sink that was having problems in the master bathrooms.

I had a small fire here and the washing machine cord burned. Bragg's Appliance Service said I would have to pay for the ordering of the cord and then they could put it on and see if the washing machine works after that. I told them to stop the service because I can't pay for a part and I don't know if it's gonna work. But they were very professional. They practiced social distancing and wore masks.

It's very easy making a claim with American Home Shield. I called and talked to them. Five minutes later, the contracted company called me up. They came out and looked at the unit then changed it right on the spot. They did an outstanding job. Everybody should get American Home Shield. They are awesome and my experience with them has been outstanding.

The locksmith was here on time and fixed what we needed to be fixed. He was quick about it and super friendly.

Everything went smooth with submitting the claim. American Home Shield itself was good in terms of sending out somebody to get to the root of the problem. But I don't like the process that happened as it took me to get to Airsmith Pro because Western Heating and Air couldn't get the problem together. I sent a report to their tech to know, “Hey, this is what you missed.” So, the next time they go to somebody else's house, it won't be the same inconvenience. They can learn from their experience. I had to call several times before a company finally came out there and figured out what was the issue. Airsmith Pro got to the root of what was going on. Everything is working fine since they were out.

I've had a very good experience with AHS. However, I asked to have R&R Refrigeration to come but they sent Hochstatter, which was fine. Other than that, Hochstatter examined it and said the machine was operating as it should. I thought it was far too noisy and the bearings were going out of it.

The AHS warranty is very helpful when you need it. I recently submitted a claim with them and it was fairly easy. I logged in and just pushed a button to start the claims process. Then I made a payment. The person that came out was professional, fast, and fixed the problem. So my experience was overall satisfactory and since then, the refrigerator has been working as it should.

We had an issue with the thermostat recently. The tech had to go into the furnace 'cause it wasn't coming on. There was a part in there that he fixed. It was making a very loud noise when it came on. He had to do an adjustment on the inside of tightening some stuff so that it wasn't rattling when it came on. He got that fixed for us also. I've asked him several things. This one has a different type of filter than we've ever had before and he answered all my questions on not only what kind of filter but how often I needed to replace it. The tech was really good, very professional and very helpful.

My recent claim with AHS went well. The plumbing was messed up. The plumbers got here quick. They were here the next day. They fixed the problem and they left.

The techs who installed the dishwasher were really nice. We had a nice conversation afterward in my driveway. They did a really good job and the cleanup was great. I'm just glad it's a new dishwasher because I need it so bad. I had my doubts about American Home Shield at first. The first two times I used them didn’t turn out the way I thought they would. But this time, they really redeemed themselves and it went really well. I love American Home Shield now. I'm all in with them.

For the most part, our experience with American Home Shield has been good. Repair people came out and unstuffed our stuffed-up sink. Those people were fine. They did the job and left nicely. Our sink has been working fine since.

I'm happy with American Home Shield. It's really good to have a warranty. They give us peace of mind. We had an appliance technician come over to my house and he really had a good approach.

My most recent claim was for the icemaker and they sent an excellent group out. A-Affordable Appliance Service followed up with me a week later to see if everything was all right.

I have had a great experience with American Home Shield. I put in a claim for our air conditioner and it was a heat pump. They are a little bit hard to work on and Comfort King is the only one in the last 20 years that knows how do that so I’m glad that AHS has them. Without Comfort King, people would come out and do it backwards. They got everything repaired. Whenever I call AHS, they are right on it. I’m usually calling from work and I don't know my service number. They are good and quick about looking it up for me. Another thing I like is that they put on there for the contractor to call me before they come. I'm only three blocks from my house but that gives me time to go home and not lose all my work. They don't put me on a one-to-five list.

We had one of our heat pumps go out during the surges of the storm. The contractor came and troubleshot the issue. They discovered what was wrong in really quick order, and replaced it. Everything was done under an hour. They did a great job. It's very easy to get through American Home Shield. They have their website set up, so if you don't know your account number, you can put in your address, and it will pull up your account for you. It's very user-friendly. American Home Shield is one of the easiest home warranties I've ever used. We like them and we keep it on our own DIME mail.

The furnace people came out and sent a tech, who was a very nice guy. He came back out twice and the second time he came to check on it, it was still not working. He said it wasn't an HVAC problem and we have to set up an appointment with an electrician. I went back and I made an appointment with an electrician to come out. The electrician came in and he said that there's no problem with the wiring. The wiring from our thermostat all the way down to our furnace are intact and working fine.

When we bought our house, it was 15 years old. I was concerned that some of the appliances, like our two furnaces, may go at some time and they need some protection. We opted for American Home Shield. We had a claim recently for a leak. Johnny came out and he was awesome. He was good to work with. He found that the issue was not with the plumbing. The leak was caused from another area, which he could not resolve. He provided different things to do to try to fix it and who I would need to contact if I couldn't fix it on my own. I ended up doing the work myself and fixed the leak.

I have a gas heater in the attic and every time the techs come, they get it to work. But, there's a thermostat on that heater and once it gets to that temperature, then it clicks off. When the temperature drops again, it clicks back on and no heat comes out. The recent appointment was the fourth time they have been out to service my heater. There were some parts that the tech is going to order to try to correct the issue. He took some photos as well. He's looking at coming back out on Monday or Tuesday of next week to see if he can fix the problem. American Home Shield has been consistent and the technicians they have sent have been good people who know what they are doing.

I’ve done a few different jobs via American Home Shield, and it's always done pretty well. You file the notice on their website, and they find a guy. The guy contacts you usually within 24 hours to set up a date. As far as the plumbing repair, the techs came out, they assessed it and took pictures. It did take a little while, they said, for them to get the parts that I needed, because it was kind of a weird cartridge in the faucet. It was discontinued. They did get it and then they scheduled the service the day after they said they got it. They came back, and it worked out pretty well. They were really knowledgeable.

The water heater was leaking. American Home Shield had somebody come out. He was very professional, on-time and quick to resolve the issue. This experience was good. I've had American Home Shield for six years. My experience is kind of varied over the time. Sometimes, it's not great and other times, it's good. Sometimes, I don't think the contractors that they select are not the top-rated. So, we get someone different every year. There was one time where they said that they would just have to pay whatever the rate was when we actually got the water heater installed. And so, it was really difficult to try and change to a different contractor.

Submitting a claim with AHS was easier than if I had gone to do it on my own. They told me on the phone that the technician would contact me shortly. Then the technician contacted me within 10 minutes and let me know the day and time he would be contacting me before he came. Then he contacted me when he was on the way to the home. I was extremely satisfied with everything that the techs did. I was very impressed that it made me wish that we could use them more. They did a very thorough job. I wish all my service calls after the storm were that easy.

The person that came up here to work on the claim ran over in my grass and put a print in my yard. I was pissed off, but then, everything was okay. Submitting a claim has been a pretty easy process. I have had some times that I've called and things didn't work out okay. But this recent claim is one of the times that it was great. American Home Shield is a good deal. Everything always worked out pretty good.

My faucets were leaking. They scheduled it and the technicians came out pretty promptly. They were nice and gentlemanly. They did all right, except that they had cut the water off to repair the leaking faucet. Then they forgot to turn it back on, so they had to come back out and turn it back on.

If you live in the middle of nowhere, it's really hard for me to suggest that you use American Home Shield. With two different claims, it took them two months to get somebody to come to my house. Other than that, the techs were very professional and I have nothing but praises for them. But they got the brunt of a very bad situation.

Every time I put in a request to American Home Shield, no matter what it is and whether it is small or big, there is a flat charge. It's effectively a deductible but it's not like I can make a request, figure out what the cost is and then figure out if I want to go forward. I have to make a request to get in touch with these people to notify them of an issue that is under warranty and I have to pay the charge. It pisses me off and if I had known about that, I might have gone with a different warranty provider. Other than that, the service has been great. Usually, the contractors that they assign to fix things are good but there's no flexibility on the request order and you can't get in touch with anyone until you make a request order. So, it's very frustrating. It creates tension in the relationship.

Everything was good when I submitted a claim for the AC that wasn't working. The tech was out in two days. Everything's been good with AHS, so far.

Our recent claim experience with AHS went quite well. When I filed the report, AHS contacted someone locally. The company contacted us right away. The tech came out and researched what he could and discovered there's a part needed and turned that back over to AHS. There was a run on those parts because it took two weeks, but it was something reasonable. So soon as he got it, he came right over and put it in. We were good to go. He was exceptionally knowledgeable certainly about our refrigerator. I've always been pleased with the follow-up of AHS and everything got fixed.

With my recent claim, my thermostat was only doing hot. Anytime I would try to turn on the AC or just do the blower by itself, the unit would turn off. The technician came out and fixed it. He was really nice, personable, and professional. It was a pleasant experience, quickly done and on his way. I just had one issue the first time where it wasn't covered. But other than that, every other time I've had to call American Home Shield, it's been great. Everything's been taken care of. Overall, it's positive.

Aladdin's Plumbing came out and checked the garbage disposal for us, which ended up not being broken. The garbage disposal was making a loud noise. We thought it had something stuck in it. Then they fixed the toilet. A gasket had come off and I didn’t know how to replace it. They put a new one on, and then they put a new handle on. The service was pretty nice. The techs were friendly. They seem to be knowledgeable and efficient. American Home Shield works fine. They respond to your request in a timely manner.

Submitting a claim to American Home Shield is very easy and customer service is very helpful. The service providers they send are professional and they know what they're doing. For my recent claim, the HVAC tech was very professional and he fixed the issue that I had. He also showed me a couple of things that I could do myself like changing the humidifier filter. I didn't know that was replaceable until he said it. It's affordable and quick to get services through AHS.

We initially requested for plumbing service because there was water leakage in our home. Once the plumber came in, he found that our issue was not with plumbing but from our refrigerator. So, he turned off the entire water supply to the refrigerator and requested for a tech who can fix it. His service was very helpful and I'm very satisfied with AHS. I would definitely recommend them.

The tech from Holland Plumbing came out for the shower that was dripping, the tub faucet that was not turning correctly and leaking, and a leak under the sink in the kitchen. He was great and he repaired all three. He was professional, very kind, and he did the work quickly. He also had a mask and gloves on when he came in and he got everything taken care of. I would highly recommend him.

The water had been recently cut off because of a water main break and the faucet was all clogged up with sediment. The contractor came out and fixed that. We also had a claim last year with American Home Shield to fix a toilet.

We've mostly had a positive experience with AHS, but there was an issue that took a really long time to resolve. It was the first claim we put in with them. Our refrigerator was not working. It turned out that the fridge was from the '70s and it just didn't work. They were ultimately not able to replace it. But there was a lot of confusion on their side as far as how long it would take to do a part search. Then when they did a part search, they sent out a part that looked like they had pulled it out of a junkyard. The repair technician was like, "This is just not going to work. I'll try it." But when he put it in, the fridge completely died. It was a little bit difficult to get them to agree to replace the fridge.

There’s a pot filler in my kitchen that the plumber wasn't able to get a replacement part for but he sort of made it work. It's not leaking. It's not perfect like it was but everything else that he did was fine and the repairs were done. On another claim, I'm waiting for a callback from American Home Shield so someone would come back to complete the repair on the garage door. This is the first time I’ve ever had American Home Shield and so far, it's working okay. They're just a little slow when things don't go exactly the way they should. Just like this garage door, I haven't heard back from anybody in reference to them sending another company out. If everything goes smooth, it's fine. But if there's a little bit of glitch, it seems like there's a lot of internal paperwork that happens which delays the repairs.

I called American Home Shield to submit a claim and they sent Absolute Comfort and Heating out. Other than the fact that frequently AHS's phone is busy and you’ll have to call several times, I didn't have any problems. Absolute Comfort and Heating also provided very prompt service. They were very professional. We had a fan in the furnace that had gone nuts. They tried to resecure the same fan. But it didn’t work. It sounded like a threshing machine going off. So they had to come back and install a new fan to get everything to work properly. They ordered it, came back and installed it, and it’s working fine now.

I was referred by a friend to American Home Shield and I would recommend it too. Their claim process is very easy because I can do it online. I didn't have to wait and got the appointment right away. I was very pleased. We did a claim when we smelled a faint gas smell when we were passing by the furnace. We were very concerned. A tech came the next day and he was very professional and knowledgeable. There was a small air bubble leak and he fixed it. It was a very pleasant experience overall.

There was a faucet that was leaking so a plumber came in and replaced it. The company and their plumber were really professional. The ability to schedule with American Home Shield online is a good thing. And this time, I was able to find different contractors that I could choose from.

We've been with American Home Shield for 16 years and the process is very easy in terms of paying the payment. I would definitely recommend American Home Shield, without a doubt. Years before, there had been some concern dealing with a refrigerator, but in a recent instance, we had a very positive experience. AHS had a gentleman come out and he saw exactly what was wrong with our heating system. He shared that information with my husband and it happened exactly as he said. Once there was a part, he came right back out and took care of it. We are pleased. The gentleman was very professional and knowledgeable. He also said he didn't have to come into the house in order to check the system. Everything's working fine. It was fantastic.

I had an issue with my AC. In the beginning, I had to call a couple of times. We were out of the heater and the air for 3, 4 days. The technicians came at beginning of last week, Monday or Tuesday. This has been going on for almost three, four weeks. The technicians said they needed a part. In a couple of days, they came to put a part on but that didn't work. I had to call the American Shield again to make an appointment. I wasn't really happy about the first two weeks. But after that, the technicians came back and got it fixed. I'm satisfied. I want to thank American Shield for taking care of the issue. So far, so good. I'm gonna be with American Shield for a long time.

I had a good experience with my claim for my air conditioning unit. No one informed me though about the contractor. I had to call American Home Shield to let them know I haven't heard anything from anyone. Other than that, the tech was out in four days. There’s a part that has to be ordered and I’m waiting on them to call me. I've also had other claims with AHS for my air conditioning and the people who have come out for those were good.

Our heat pump wasn't able to heat properly during the winter storm. I sent in a claim online and then I was given the contractor's name and phone number. They came out very soon. They were prompt. I'm glad I got American Home Shield.

American Home Shield's customer service was great when I had a claim for a dryer. Their contractor Antech sends out really good people. When the tech came, everything was fixed and it didn't take him 20 minutes. He was really friendly. We refer other people to American Home Shield.

I filed a claim to American Home Shield because of a knocking sound coming from the outside and in the inside of the house. It was detected that it was the gas meter that was making that sound. But at the same time, the tech was able to fix the leak inside the water tank. Everything is good, so far.

One of our heaters for our downstairs was not working and wouldn't turn on. We had looked for a power switch for our heater before we made the claim with AHS, and we were not able to find one in our house. But when the tech came in, he went upstairs, looked at it, and was able to locate it. Apparently, it had been turned off somehow.

I had one experience with American Home Shield and they had my AC fixed, but there were some delays. I told them it was so cold here. I have electrical heating with the AC system. I don't have gas. They had ordered originally the parts as normal. There was a fan motor which was burnt out, and they said the contractor will replace it. When I called them, they didn't seem to be really nice and understand my emergency situation because it was very cold, it's freezing temperature, and I didn't have the AC on and we don't have gas here.

It was a great experience when Air Doctor came out. I received a couple of different quotes and then realized, "Oh my gosh, I have a home warranty." ‘Cause I haven’t used it, I forgot. I called AHS up. They sent the guy out the next day, which was awesome. He saved us thousands of dollars based on the other AC companies that came out before him. So we were very thrilled.

The whole process with American Home Shield was so easy. Royal Flush AC & Heating and the tech who came out really knew what they were talking about and were really helpful.

We called in the garbage disposal claim on a Friday, and the contractor got back to us on Saturday and then they came out on Sunday. I told the tech what the problem was. But when he got here, he knew that I needed a new garbage disposal by the problem I told him, and he didn't have one. So he had to go back and get one. But he brought it and got it set up. So I was very happy with it.

American Home Shield's service was real nice. A tech came out to fix my whirlpool tub and my other tub. It was a switch that we needed to find. We found it and it's working now. The other tub needed a part to stop it from leaking. The tech was awesome. He was on time, fixed the problem and left. AHS needs to keep him.

Reaching out to AHS is a hit-and-miss. I've gotten some great people. I've also gotten some people that have not been great at helping me get situated. The last time, I had a leaking pipe under the house. I called and they said somebody would get ahold of me within 24 to 48 hours. I told them that I needed somebody to get ahold of me ASAP. So, sometimes when I call for an emergency type thing, I can't get the service and that's my only complaint. And so then, I'm just like, do I pay for this out of pocket or do I wait for it to be covered under warranty? Thankfully, my utility company came out and turned off the water 'cause I couldn't. Overall, I would recommend American Home Shield.

The issue started with what I thought was a leak because my water meter was moving. Third Generation came out and said that they could not detect a leak and needed to have a leak detection company come out. That was okayed by American Home Shield. They sent out a leak detection company and the leak detection technician said that I didn't have a leak but I needed a backflow something put in. So that went back to Third Generation Plumbing.

The repair man was very professional, friendly and sounded like he knew a lot about what the issue was. Our garage door opener was doing strange things. It wouldn't close sometimes or I couldn't get it open or stay ajar. The remote also wouldn’t stay programed to the garage door opener. It kept losing it. It's almost time for another garage door, but the repair man changed a circuit board and that seems to be working fine right now. It went very well.

The furnace was turning on and off downstairs. About six months ago, we had the same issue with the upstairs unit, and it turned out that the issue was like a circuit breaker. The same thing was happening downstairs. The technician from Tempal came out and went upstairs to look at the unit. He said the door wasn't put on right. So it turned out that the technician who came out six months ago put the door on backwards and he didn't shut it right and he tried to tape the switch close. He was in a rush and even left his tools there. When the technician from Tempal got the door taken back off, he saw that the switch that was in there was taped, and that the tape came loose, so the door wasn't hitting the switch and it wasn't allowing the furnace to come on. So it was a really quick and easy fix. He was very courteous. He wasn't rude and he didn't talk down on us. It was a really good experience. I'm pretty satisfied.

AHS has been really good at getting folks out. Recently, my heat in the house was very uneven. It was really hot upstairs and really cold downstairs. The tech helped me balance that out but what he did was just open the dampers. He felt that there wasn't anything that could be done unless I got a new unit. What he did has helped a little bit. But, it's still markedly cold downstairs compared to upstairs.

A&P was wonderful. They did an amazing job. As far as the appliances, most of them were irreparable. Our washer was shaking violently and it wouldn't rinse the clothes out. Everything was still sopping wet. So I called for the repair on that one and it turned out that it was one of the issues with that washer. So because there was a recall on it, I had to contact LG. AHS wouldn't cover it. I've called LG twice and I've left messages to whatever department it's supposed to go to but I have not heard back from them on that.

Recently, Alto Sewer Service came out and he was very professional and efficient. He knew what he was doing. It was great. I've had many experiences with AHS and I've always been very pleased with it. That's the reason I keep it. They also cover a lot more than most warranties do. They're an excellent company and I would recommend them to anybody.

American Home Shield was great. I've just bought this house in September and I've had several calls and they've taken care of everything. The first claim that I had was on the dishwasher. The tech put a new pump in and cleaned it up, and it was working just fine. Then the second claim was with the refrigerator and no one was able to find parts for it. So we just got a new refrigerator. I recommend American Home Shield to anyone because they've done a great job for me.

My claim was for a leaking pipe and some issues with the electronic board on the system. The gentleman showed up and did everything. He was able to fix the leak and he was able to identify that the filter system was in need of repair and he was able to fix that. He was able to fix the electronic system as well. The gentleman respected COVID restrictions and went on the outside. He was very helpful. He was able to let me know what the system was, how it worked and explained to me what was going on. He knew what he was doing and he was able to describe to me what the issues were and what he fixed. The pool can be a very difficult thing to maintain and when the systems that are designed to keep it clean aren't working, it really becomes a challenge. S repair allows me every day to be able to maintain it clean.

The log-in process with American Home Shield, for whatever reason, is not good. It constantly says I have the wrong email or I have to do something. So I have to find a different portal to go in. I don't enjoy that so I typically call Tammy, my rep, to process a claim for me. I had a heating issue and it was 4:00 PM when we asked for someone to come out and the contractor came the next day. It was a little longer than I would have expected. It was cold but luckily, it was the basement. The young gentleman who was sent out was awesome, polite, knowledgeable, and was very quick with diagnosing it. We had a small gas leak prior to this claim and we called out for a gas company and they were not as good as this guy for the heating.

The electrician was super nice and very informative. It was a great experience.

So far, AHS has been amazing about getting our claim done quickly. I made a claim and they called Eel Valley and made an appointment. They called me and let me know what was going on. It was awesome. The tech showed up, diagnosed the problem and got the part. Now, it's working great. I haven't had any errors pop up since the tech replaced the part. He also did say the bearing looks like it is going out. He was cool about letting me know that.

The freezer in the refrigerator wasn't working properly. The tech that came out was very professional and very knowledgeable. He was well-dressed and very polite too. He was able to repair it. It was a good visit. He did a fine job and we would call him if it wasn't even related to the home.

I sent in a claim for the washing machine on a Friday and then the contractor came out the following Tuesday. They replaced the whole thing and it went fine.

The contractor didn’t find anything wrong so they advised on certain things that I could do better. I was getting cold air but now, I can get some heat. It’s better than normal. Everything was online when I did the claim to American Home Shield. It was very self-explanatory and easy to navigate. AHS got back to me on time and the technician came. So, I have no complaints.

American Home Shield sent someone for my furnace. It turned out the blower motor had to be reattached. They got it all done and everything was taken care of. The snow and ice did stop them from coming out the original day, snow and ice, but they rescheduled right away. They did a good job. They were very nice and professional. They were towards the earlier part of the time range they gave me, and I was really happy with them.

Septic isn't covered under American Home Shield. But we had the septic company come out and they just basically did the whole thing. They just were able to get further than we were able to in the underground pipes and it was just a blockage. It was our first time using the American Shield and the claims submission was quite easy. We paid the fee and the turnaround was quicker than I thought. Originally, the rep said that it would be up to 48 hours till the plumber would come out and I was concerned. But literally, they came the next day which was great. I’m very pleased with the experience. It was good and efficient.

A while back when I compared companies, the other companies wouldn’t cover what American Home Shield was covering for me. I’m very thankful that I changed my mind at that time. I went online and submitted a claim recently. It sent me a message to call back within 48 hours because it was the weekend. So, I called back. The rep said, “Yeah, they're gonna send them right away.” The repair people called me the same day. They said, “Can we come today?” I said, “No because I am at work.” So I had to make the appointment a couple of days later. They came out and were really quick and right to the point. They knew exactly what to do. They replaced the central air and the furnace.

The tech from Amazing Comfort was very knowledgeable just by the description of what the issue was and helped me understand how to troubleshoot it next time. Overall, it was an excellent experience with American Home Shield. They were quick and prompt, and we had our heat working in hours.

The door of the refrigerator at my rental house was not closing. My tenants told me that the techs did a good job. I've been with American Home Shield for a decade or more and it has always been extremely long on the phone when I call. But, I eventually get someone who could help me. Then, I was able to submit claims online and I liked that better 'cause I don't have to wait and it's was easier. When they transferred operations to the Philippines, they have started answering the phone quicker. I was ready to leave American Home Shield but then they got better at answering the phone sooner.

The tech came out to check my water heater. It wasn't heating up. He did a test on it and found out that the issue was the thermostat. He replaced it and flushed it. He was prompt and professional. Also, he came before the time slot. So that really helped us a lot because we were busy that day. I would recommend them.

American Home Shield sent out somebody from Lund Heating for our heating repair. He responded right away and thank God we got a new furnace put in before it turned cold. I just had a little trouble. I elected to do the reimbursement option and I couldn't get through. The email kept coming back non-delivered when I sent AHS a copy of the invoice so I could get reimbursement. So then I faxed it, but I have not heard anything.