American Home Shield Reviews

The pipe being on top of the water heater was broken and it would leak. I didn't notice it until I started seeing water buildup on the floor. I decided to call AHS and they sent Grade A Plumbing. The tech inspected it. He showed me where the pipe was broken and where the water was leaking through. Everything was satisfactory.

There was no hot water and I submitted a claim to American Home Shield. The plumber came out and he said that it was not a plumbing issue. I spent 100 for that and then, I did another claim for electrical. It was not even five minutes when the rep figured everything out. He came in, looked, walked outside and popped a fuse and popped another one in, and then he was gone. I still have hot water since they came out.

Storm Electric came out twice. One was for one of the electrical sockets. My husband had rewired it wrong. The contractor did a great job and it took them no time at all to do the repair. They were on time, friendly, called the night before and came when they said they were coming. I like American Home Shield's promptness, usually.

I went online to file a claim but when the website asks what the problem is, it only has a selective thing. I still would have preferred a box where I could have told American Home Shield exactly what was going on. That aside, everything went well. The technician from Summerbreeze was quick and efficient and everything is fine now.

I had a number of things to be done and R&R came out the next day. The tech did everything that I needed to be done. He took care of everything. Things are going fine except one thing. He installed a GFI but my weed-whacker keeps tripping it. After a while, I'll have to wait a while and reset again.

American Home Shield is the service we sell with every house that I sell and it's the preferred provider for Berkshire Hathaway. I got a policy and I've had two calls since. The heating element on the microwave didn't work. It needed to be replaced and they replaced the microwave. I then called for the air conditioning. My AC was almost 100 degrees, and it stopped working. It was blowing hot air. Epic Heating and Air came out the next morning, did some tests and said I was low on Freon. They put a pound and a half of Freon in and it has worked since then. However, the Freon was $120 a pound and I had no idea it was that expensive until the guy told me. He said that they cover $10 of the $120 and I was really surprised with that. The guy also said that if it lose it again, I might have to replace the conditioner.

When I turned on my air conditioner, it was not functioning. I did a claim through the online service that they have available and it was fast and easy. The website was really good. I was using a telephone to do claims and it worked just fine on the telephone, so I was very pleased. I was given noon to 5 o'clock. Initially, on the Friday, I got a call and they told me they had a cancellation. They asked me if I could do an earlier date and they gave me the same window. Northwest Sundance Services came out on Tuesday and they were fast, efficient and professional. The service was fantastic. I actually took their card and I would seek their help again if I run into problems with my air conditioner.

I submitted a claim online and AHS gave me the company, the US Air, but they were around the Dallas area, which was two hours away. But the guy that works for them as a technician lives here, so it was okay. He was very polite, courteous and very timely. I told him when he called, what I had been doing to the air conditioner to keep it going a little bit just to cool the house under 100 degrees because it was 105 degrees when it went out. He knew exactly what was wrong with it when he got there because of what I told him was going on. He changed those two parts and left and that was good. Right now, it seems like everything's fine. I haven't had any problems when they left.

The hot water heater would get hot water but it would not even last for five minutes, and then you'd have to wait for an hour or two for it to get hot again. I called Home Shield and they took the information. The contractor was good. The only complaint I had was that nobody followed up with me. I had to call them because they never showed up and never called. The first guy came out the next day after I filed the claim. He said they were gonna have to replace the hot water heater and that they would call and schedule time and somebody will take care of all that. But I never heard from anybody. I called them back and they said that Home Shield was supposed to call me. They said they were waiting on an approval from Home Shield.

The American Home Shield website is pretty user-friendly. We've had a few claims with them and some have been really fast and good, but some of them have been slow to get out there. We had a plumbing issue and Plumb Tex did the job to satisfaction. Everything has been fine, as far as we know. Getting the plumbing issue fixed allowed us to be able to do our dishes.

I've had a very good experience with American Home Shield. When I had an issue with the sink, I called them to let them know and they were good. A guy from Dave's Plumbing Repair came by the next day. The service was good and it helped because it moved fast.

Our AC wasn't working so I called American Home Shield. I tried to call at least 25 times to get through but I never could. I had to wait three or four days just to talk to somebody from AHS. Every time I called and talked to somebody, the person who answered was overseas and they had no idea what I was talking about. They kept putting me off. After I got through, AHS sent Ciamillo Heating and Cooling and their techs provided excellent service. Things have been outstanding since they came out.

American Home Shield is a great program and they're doing a wonderful job. They have a very easy and very good process for claims. They're also very efficient in getting somebody out there and on a timely manner. Everything is going good. I made a claim for my AC unit and the guy who came was very nice and knowledgeable. He had his mask on due to the COVID too. However, the house is still not as cool, but I don't know whether it's the thermostat that's making it go up and down and change the temperature. Still, they did a good job in doing the other stuff.

Sears out for an appliance issue recently. They did it very well. In fact, we've had them out twice. We solved the problem. But part of it was the way that the machine operates normally is not the way one would expect from looking at the controls so we had an issue there. Other than that, it was fine. The guys who came out knew what they were doing. They were nice people to deal with. Overall, AHS is doing what they said they would.

I had a clogged toilet that stayed clogged for weeks. The technician that AHS sent came out and it took him a little bit of elbow grease and a very strong industrial size, strength snake and a plunger for a while. He said there was something really stuck in there. I don't know what it was, but it was fine. He took care of it. However, we had to reschedule a couple of times, and thank goodness I had a second bathroom. So, it was okay. But it was an emergency type service, so sometimes stuff happens. Otherwise, the guy was great. The communication with the scheduling lady was great as well.

We had a unit die last week and Maxair Heating & Cooling just installed a new unit. They came on Monday and determined that it was gonna have to be replaced. It was not fixable because I did not wanna pay for R22 due to the price. It was pointless to throw money away on the part. They came back on Tuesday and quoted for the replacement, what American Home Shield will pay and the upgraded system that I wanted. They came on Thursday and installed it.

I've had American Home Shield for a while. This is my third location with them. I had Home Warranty before which came with this place. I went back to Home Shield as the contract expired with Home Warranty because I liked Home Shield. I like the experiences that I've had with them. They took care of the problem and at one of my homes, they replaced the dishwasher and my dryer. I’ve been pleased with Home Shield.

Complete Air got the air conditioner working for not even a day, then it stopped working. It's a good thing that my husband went out there because they could have started a fire in my house. The unit was hot to the touch so he had to shut the unit off. We had to call American Home Shield back to tell them they had to send somebody else or they had to send them back. They said that they couldn't have somebody here until the following week, and I said I couldn't wait till next week. I have 3 small children in the house, and my daughter has asthma. It was a 98-degree weather and they said that there was nothing that they could do. I called American Home Shield back and told them Complete Air couldn't be here till the following week and I couldn't have that. They said that they would get another company, and they found another company to come out. The company was there the following day.

When our AC unit just stopped blowing cold, I filed the claim online and Greenway Home Services came out. It was a lot faster than I anticipated too. It happened the next day and they called ahead. The technician was also really great. He stayed outside as much as he could. Actually, I don't think he even ended up coming in the house because he was able to figure out the problem pretty quickly and replace the part. We've had American Home Shield for years and I like the convenience when something goes wrong.

My air conditioning window unit was not working right and I didn't get any satisfaction until almost two weeks after I called it in. The one thing that I really hate about American Home Shield is that most of their reps are in the Philippines and while I love the people in the Philippines, I hate talking to them. I have PTSD and some hearing loss, and their accent just drives my PTSD crazy. I can't understand them and they keep repeating themselves. I cannot speak their language as well as they speak my language. But this is a business situation so I hated the people in the Philippines. Also, with some companies, when you get the Philippines, you can say you want an American rep and they transfer you. With these people, you can't. They only have that one line.

The AC kept freezing up and wouldn't cool down the house. It took time for American Home Shield to process the paperwork. The AC unit was down for almost a month and the majority of it was just waiting on American Home Shield to go over the paperwork and allow Affordable Heating to come out and do the work. We're not the only ones out there to have to do claims and it's understandable. But it's miserable with the heat. When Affordable Heating came out, they found that the A-coil inside the unit was leaking and the wiring and had been chewed through. So, they replaced the A-coil and the wiring to the unit itself. It's working perfectly now. Their technician was awesome. He's very nice and professional. He did the work really quickly.

A-US Air of Texas was amazing. They were in and out. The appointment and the technicians were wonderful. The AC froze. They looked at it and they said, "I had to go get a part." They came back and they fixed it. Everything is working extremely well since then. I work for a hospital, and new physicians get hired on and I've recommended American Home Shield several times. We like the ease of having it. My daughter is in Tyler, Texas and we're in San Antonio. She's a 21-year-old by herself, and so it's so much easier having the warranty. We can't drive just to go look at something ourselves. So, it's great to have this benefit. It helps my daughter. We can trust the people that go there. It's not gonna be sketchy and nothing's gonna happen to her.

I've been a member of American Home Shield for about 15 years. They're not as good as they used to be. They're a little more expensive than they used to be and they find ways to not cover stuff. But overall, if one will ask me who to go with, American Home Shield is all I know. They're good. I'm in the car business and I know what warranty companies do to people. So, they're different. They may even be a little bit better than the average warranty company.

PJ Appliance came out to work on the dryer. Submitting a claim was fairly easy. We set up an appointment and PJ Appliance were there at the earlier side of the appointment. So they were pretty prompt. I've had American Home Shield for decades now and I'm happy with them.

I did a service order when our AC wasn't cooling and when the tech came, he couldn't find anything wrong with the unit. He put some more Freon in it then the house cooled down a little, but I don't feel like it's cooling like it should be cooling. Yesterday, I had the AC set for 72 and then by 6 o’clock last night, it was already up to 77 degrees in my house. I felt like the tech did everything he could do though. Also, I've been satisfied with American Home Shield. I'm on the outskirts of town, so sometimes it's hard to get good people to come out there ‘cause sometimes it takes one or two people to find the right person.

When the washer was spun, it banged really hard. And then, when I poured the liquid inside the little drawer for the detergent, it poured onto the floor from inside the machine. It was really weird. I don't know what the cause was, but both of those things were happening with the machine. I submitted the claim online. The website is fine but you can't explain anything if there were additional things going on. Before, when I used to be able to call in and request service, if there was more than one appliance or more than one thing needed, I was able to let Home Shield know at that one time. But you can't do that now. That's the only thing I don't like about the website.

I keep AHS in case something happens to my stuff. Recently, they sent Atlas Residential Services to me for my garage issue and they were fine.

I filed a claim online and I was able to put everything that I needed in the website. Seattle Home Appliance called me within that day and I was surprised. I wasn't expecting it that day. I couldn't do it so I had to do it a different day. The guy came out and he was professional. He came to the door, asked me what was wrong and I told him. He fixed it and it wasn't very long. I was able to do a wash that day.

Appliance Solutions was here for our dryer on a couple of different occasions after we submitted a claim to AHS. They were the ones who were chosen by AHS to come out and do the service. My husband said that they seemed very knowledgeable. When they came out the first time, they identified some potential parts that needed to be replaced and we were gonna order them. Then we heard back from them saying that AHS decided that because of availability in parts, they were going to replace versus fix.

There is a good process for submitting the claim and as far as the customer experience American Home Shield provided, it was all good. Delta Appliance came out for a repair issue and they got it fixed. They were in and out. They were great – professional and courteous. It was a good experience.

I’ve been with American Home Shield for over a year and this was my first claim with them. I called them and they gave me a window of 24 to 48 hours as to when to expect the contractor. Americare called to verify the appointment and then, they called an hour before they came. The gentleman inspected the washer and troubleshot. It came out to be a replacement of the tub, brackets and bearings. They didn't repair it and told me the repairs were gonna be over $1,000. AHS said that the contractor submitted a report to them that they couldn't find anything wrong, which was a lie, because Americare Appliance Repair sent me a copy of the report. AHS doesn't wanna fess up the money to replace it. Instead, they would rather repair it. They requested a second opinion so I'm still without a washer, which is very disappointing.

I had to call in because my air unit was not cooling and I was on hold for a little over an hour. That was definitely a minus. Also, I had to file a claim for someone to come out to do the regular maintenance before the Covid-19 and the company that was coming out said that they could not come out because they were not coming inside when all this started. They never came but they charged my credit card. I have tried and tried to get in touch with them because they were supposed to have put it back on my card, so I felt like I had to hold because they never corrected that. It was a little bit of confusion at first, but a guy from Myers came right out the next day and he was very professional. He told my husband what he had to do, he was there 10 minutes and he was gone. The unit's cooling fine now.

I moved from up north from Pennsylvania. Cumulatively, I've been using American Home Shield for about 19 years, on and off. Their claims process is easy and you can process the claims online. We made a claim when water was gushing out of our AC terribly. South Cooling was our contractor for this one and they were very timely in getting out here. They found a clog in the drain. I was very pleased with the contractor American Home Shield utilized.

I've had two plumbing companies come out that did two water heater deals. Then I also had an air conditioning claim. They were all great. I've used American Home Shield before and then they had the discount program going on for the first year. So I chose to use them again now.

AHS was recommended by a friend. The contractors that came out recently for our claim were very efficient. They diagnosed it pretty quickly, replaced the motherboard, and they didn't have to take everything apart. They just took out the back of the refrigerator up top, and then they put it back together, reset it, and we were able to use it until they got the part in. When they finally did get the part in, they were in and out in less than 10 minutes. They were really good. They were professional and put their booties and masks on. The ice maker is working now, maybe as good as it ever did, even including when we first purchased the refrigerator.

I submitted a claim with AHS online because the air conditioning wasn't cooling the house. I just followed the process and it was pretty easy and straightforward. It said I’d get a response within 24 hours. The service provided by the contractor was perfect. He did a strong, good evaluation. I had a contractor out earlier in the year, and he said everything was well. Obviously, they weren’t, but even though he thought he knew what the problem was, he went through and did the full evaluation. So far as I've used AHS, it's lived up to everything in the contract.

The top shelves of my refrigerator were freezing the food. The dishwasher was also taking way too long and it wasn't cleaning. On the dishwasher, the guy replaced the part that he needed to replace. The time is now less and it seems like the dishes are coming out clean. That claim is completely finished. For the refrigerator, the guy came in and adjusted the thermostat on the freezer and other issues that it had. But it comes and goes. It's not because of the service provider but this is about the fourth time I called for the same thing. The problem hasn't been really corrected. It's tiring because it takes time and you have to wait for someone to come in. Once you call that for the same reason over and over, there should be something more to be done. But the process for submitting claim is efficient and easy to follow, and I'm very happy with American Home Shield.

I submitted a claim online to American Home Shield for an outside faucet that had a leak. Their site is easy to use and their system told me when to expect a call from their contractor. Plumb Genius came out to my place within 72 hours and their tech was pleasant and easy to work with. Things have been great since he came out. We've had AHS for several years and they have been responsive. We've had a great experience with them so far.

American Home Shield has come through with every request that I’ve had. There was no severe headache and no complaints. All Hours Appliance Repair repaired my oven in my kitchen and it's working perfectly now. It had stopped heating and so, as I always do, I went through the American Home Shield website, which was fine. They kept me updated as far as the appointment scheduling and the contractor was topnotch in staying in communication when they had to order the part. It went well.

Updated on 07/04/2020: Please read my review of American Home Shield’s deceptive practices. Also read their stock reply. No, we’ll correct the problem, we admit guilt, we’re thrives. Nothing! Run, don’t walk from this company!!!!

I wish to give 0 ratings to AHS. Very disappointed with the service. In hot summer at 90 degrees AC unit stopped functioning and they are not able to expedite requests, not sure what rule they follow, and do not want to disclose guidelines. I got an appointment next week and I have to live in hot with toddlers till they come and fix. I called multiple times and they do not want to expedite requests. I will never use their service again.

On June 10, 2020, we submitted a claim on our air conditioner which is not working correctly. It runs, and blows semi cool air from time to time, but our house hovers around 80° when the thermostat set below 70. We paid our service fee, and shortly after received a message that our contractor had been assigned and would call us within 24 hours to set up service.

We had someone come to my house because my ceiling fan started not to work all of a sudden. I thought it was gonna be so expensive. The tech came out and he said that it was really gone. He actually had one in and he was able to get me one and it was no cost to me. It was a win-win and it was wonderful. I've had this now for three years and it's running like a champ.

We have had bad experiences with the customer service from American Home Shield. From waiting for 50 minutes or more to speak to them to finding out the part has not been ordered and it’s been over 4 days... our AC has been down for almost a week. It’s hot/humid in our house (FL) and they mentioned it had to be 105 degrees F, for us to get any expedited service to include the AC part. They also hired a company that could not come for a few days after we called. I asked to speak with a manager who never returned the phone call. The lack of professionalism and urgency for customers with issues that affect their health and well-being is beyond disappointing. And yet....we are still waiting. I am a health care professional and would never treat patients in this manner.

One of my friends told me about Home Shield when I first purchased. I like that I have somebody that I can call and get the referral to what I need to get done. So, my husband just makes the calls. Home Shield sent someone out promptly based upon our availability. It's just like having insurance. When we had a non-functioning garage door, Garages R Us came out, and now, it's working. I'm keeping Home Shield. They're doing their job. It's serving its purpose.

The refrigerator claim went through very smoothly. I did it through the phone. I'm not that tech-savvy with the computer. However, that was the first one that I had to wait a while for the contractor to respond. But I'm quite pleased with their work.

My heat pump or air conditioner this time of year was sporadically working and sporadically not working. Island Breeze came to check that out and they did an awesome job. They were very professional too. They immediately identified the problem was the thermostat and they changed that out and got everything working. One other thing, this is the first time I've done a claim online and it was awesome. I'll do it online from now on because that was a lot faster than the last time I submitted one on the phone.

The guy who came for my air conditioner recently was wonderful. He was excellent and very professional. I felt so bad for him though. He was up in the attic, came home, his shirt was totally wet and soaked. But, he fixed my air conditioner. It was very good. However, when I was up in that bedroom the other day and the panel that he removed has all his dirty fingerprints on it. He probably didn't even realize that. But it's no big deal. I'll just paint over it.

We were having a problem with our air conditioner and American Home Shield has been called five times on this same air conditioner. They did fine but it's so difficult for American Home Shield to get anyone out in 90 something degrees summer within a week. I have my real estate license, so I sell a lot of American Home Shield home warranties and if it hadn't been for our regional manager for American Home Shield, I wouldn't have gotten it done within eight days. That seemed ridiculous to have to wait that long when people are trying to survive in such hot weather. I’m paying a lot of money out and I have to wait a long time to get service.

American Home Shield sent Rick's Appliance for the refrigerator. It would drip water to the bottom of the freezer and then ice would form, and when it would start melting, it would drip outside the refrigerator. I called AHS to submit a claim for it and the rep I dealt with was helpful. He said that I would be contacted within 24 hours by the contractor. It didn't take that long for them to call me. It was good service. I'm very satisfied with AHS. Up to now, we've had no issues. They usually get everything resolved soon.

We have two showers and they were both leaking. When the guy came, he explained everything very thoroughly. He gave us tips to prevent it from happening again. I wasn’t here but my wife raved about it. He was very professional, friendly, courteous, and on time. It was perfect. American Home Shield has been great so far. We’ve had a few things but everything’s been fantastic. As a matter of fact, we just renewed it for the next year.

I submitted a claim online for my AC using American Home Shield's app. It was easy to navigate and the app was pretty straightforward. AHS gave me a window when to expect their contractors. As soon as I put in my claim, their contractor Advanced Appliance Services called me within five minutes. They had an earlier date to come out but then that didn't work with my schedule so they gave me another one. Still, they had a quick turnaround for coming out. Plus, the techs who came figured out what the issue was and gave me feedback on what was going on. I asked them some questions, they were nice and answered them. My AC functions very well now.

For anything over two minutes, the microwave oven would just die. Everything would cut out totally. Dream Quest came out and it was great. The technician looked at it and said it was toast, that there was nothing they could do for me and that they couldn't get parts for it. So I guess they put the order in. Then American Home Shield called me. They had a variety of different models and I asked them what they would suggest as American Home Shield. I went with their recommendation and they set it up. It went to the company that came out. Two fells put it in and there were no problems at all. They were very nice, congenial guys. They asked me how I was doing and it kinda hit home. Everybody was protected too. They had a mask on. I had a mask on. We did everything the right way. They were wonderful.

I have American Home Shield for almost 10 years. We had a contractor who was a little bit dishonest about things that he was doing over here and we caught it. We talked to American Home Shield and asked them to send another contractor out here. All in all, the contractors have been all right. However, we are having a problem right now with the refrigerator. It’s between them paying off and then giving us the refrigerator that we had chosen. It's been absolutely a horrible, horrible experience. They got in contact with us one time but we have left countless messages to them and they don't return our phone calls. My wife has been calling them every day and staying 2-3 hours on the phone waiting to get somebody to respond. We asked for supervisors and managers but nobody gets back with us. We also wrote an email.

We've had American Home Shield for over 20 years. It's as long as we’ve had the house we live in. We like that if something goes wrong, we have that service immediately. Over the years, we've ended up using it quite a bit. Our house is a little older, so American Home Shield has been well worth it for us. I had a claim when the AC wasn't blowing cold enough air. Desert Cooling Systems came and did a good job. They found where the refrigerant was low, and they recharged it that same day. They seemed very nice and courteous.

Hutch's Plumbing replaced the outside faucet that was leaking. They tried to just replace the knob stuff and it wouldn't come out, so they had to replace the whole thing, which meant they had to go under the house. So they did a really good job. They also came out quickly after I submitted the claim. All in all, my experience with American Home Shield was great. They're also better than that last provider we had because with AHS, we have a plumber. We didn't with the other one because the one they had was four hours away.

The temperature gauge in my JennAir oven wouldn't work. When you turn it on, it was on. There was no up or down. They had the model number and they checked it and said there was no replacement part for it. So they would replace the oven. It was wonderful service. J.B. Hunt delivered it right to the front door. It was three days before they came out to install it and everything was fine. The oven works fine and we're happy. It's better than the other one because it's new. I had two to three different instances since then and I have told people about the experience and how pleased I am with American Home Shield.

There was a blockage and a leakage in the kitchen sink, and Amazing Plumbing came. The first day, the only guy came and he said he had to bring some other guy again. They came 2 days later with one other guy, cleaned the pipe and went. They thought it was fixed, but the leakage was still there beneath the disposal. I called back and they said I had to call American Home Shield for recall. I called and they sent them the message. Then they called me for an appointment. The same guy came and checked it out. He replaced the disposal and everything is working fine since then. In this case, American Home Shield gave perfect service and was timely. The only thing I don't like is too long waiting time. Whenever I call, I have to wait 45 minutes to 75 minutes before anybody picks up the phone.

I had a garbage disposal claim put in. It was done on the same day I submitted the claim with AHS. AHS is quick and efficient so it wasn't too bad. The contractor did his job as well. The guy was very quiet, came in and barely even talked. One time, I got my water heater fixed through the gas company. Then I wanna turn in a claim to AHS. However, they said that they're the ones that had to send someone out instead. I wasn't aware of that. I ended up paying the gas company to fix my water heater instead of having them do it. I also asked AHS for a hardcopy of contracts, their rules and regulations but they never sent it to me and I just called them after the fact.

In the nine years that I have been with American Home Shield, I just like the service and how they cover the items that they say they are gonna cover. We haven't had to fight for coverage. I make my service requests online. It's easier that way as I don't like being on the phone. For one claim I had, they sent out Fruge's Air Conditioning & Refrigeration and they were great. The tech was very timely. We put it in the claim the night before and he called. We scheduled and he came. He was very professional and conscious about coming into our home during the pandemic.

I had one toilet in particular that had gone from running intermittently for no reason to the tank not refilling. So, it was in bad shape. I had already called American Home Shield once before and a plumber came out. It was a very unsatisfactory and unproductive event. The plumber that was sent by American Shield was some private person with his business he runs with his son. The fellow looked at both of my toilets and said that they were off-brands and he didn't have the parts. Then, he gave me his business card and he spent more time trying to sell me on a popular toilet that he kept saying everybody wants. He said they had it at Home Depot and that he could replace them. That was a waste of time.

It's easy doing claims with American Home Shield. I'd like to call it in. They're normally pretty busy, so it takes some time to reach a representative. You can be on hold for an hour or a little more. As far as their contractors, I've never had any issues with anyone except for the people from KJ Mechanical that came out on Sunday. They were absolutely rude. I have never encountered someone like that in my entire life. The driver came into our driveway. So, my husband was waiting on him to receive him.

When AHS's contractors came for an issue with my heater, some problem occurred again soon after they fixed it. More recently, I submitted a claim for my AC unit and one of AHS's contractors called Trantel Heating and Cooling came to do service. The techs were very kind and they fixed things very well. They solved my problem so fast too which I appreciated.

The first time United Air Temp came out, the AC wasn't cooling. They put some freon in and we thought it was fixed but we had a few cool days. When it turned hot again, the air was doing the same thing. The guy came out and changed the capacitor. He was supposed to come a third time to flush the system but when he got here, it was working good and he didn't think that it needed flushing. He was very knowledgeable unlike the first one that was sent. He knew what he was doing. The AC is working good right now, so I don't have any problems with it anymore. I also had a problem with the air which was my first claim. My air wasn't coming. It was only going out upstairs, it wasn't coming downstairs. Someone came here and fixed that so that was good.

I like the peace of mind that comes with having Home Shield. When the shower drain was stopped up, I was all right with waiting a day for the repair. The tech from Wicker Installation was very courteous, friendly and knowledgeable. He was able to take care of the repair the same day. We also recently had a claim to get our air conditioner fixed. It was 83 and 86 in the house. However, we had to wait two days to get that fixed. I was not happy about waiting. The commercials on TV say that they come out all the time, but that was not the case. And with the heat of Texas, that was a very long time to wait.

The provider came out and it was great. They fixed the issue with the dryer and they were very professional. It's a whole different story with American Home Shield though. I'm glad they could help me on that case, but I've called in the past for other things and even though they say they’ll refund your money when they can't help you, they never do. You can call them back and they say they're going to refund it and still, they never do. On little stuff, they're good, but on the major problems, the stuff you need them on, that's where they fall short. That’s also where we have issues and that's where we have to either pay a lot because it's not covered, or we have to get somebody else 'cause either they can't do the work, it's too complicated or the provider they put out is not that great.

The air wasn't getting hot anymore and the people said the unit had gone bad. May Heating and Air was prompt with what they said they would come. After they put the unit in, the guy was telling me what he was gonna do and I said to just hook it up. Then I had one of that shoots up in the attic to come loose. After they did it, he had to come back out again. I also had a couple of times where I would have it set at 73 and it was getting 79 degrees in here. The guy came out. It took him a couple of times, but he got it right this time. Everything's been perfectly functioning. Having American Home Shield was a good idea as it was kind of time for my stuff to start going bad 'cause I had it a while.

We've been in this house a year and we've had American Home Shield since we moved in here. We also had it in our previous house for 3 or 4 years. They could find more contractors in the Gillette area. But the contractors have been great, especially the young man with the garage door that wouldn't open. He fixed it and it's running perfect now. He was here right on time, was dressed professionally, and did a professional job.

I bought my house in 2011 and I've had AHS since then, minus one year when I took a break and went with someone else but I came right back. I like that they're just on the spot, very quick and very affordable. The people that come out for their service calls are always very professional and very friendly. The service of the contractors that came out recently was great as well. I always refer everybody to American Home Shield.

American Home Shield is usually good. But sometimes when we call, it's two weeks before they can get somebody out. So we had to call them back and they would look for somebody else. People would want them sooner and they should try to find those people. Otherwise, they've been very helpful and they get everything done. The technician from Lund Heating did a great job on our AC. Unfortunately, at the time, he was swamped. So, he came out a day later than he thought, but he kept in contact to let us know what was going on. It was just nice to have him communicate. Then when he was there, he was in and out really quick in 30 minutes and figured it out, and then explained it all to me. He was really good. And the AC has been working ever since.

I've been with American Home Shield about three or four years and right now, it’s not good at all. I called in my claim to American Home Shield and nobody was answering the phone. The last couple of times I called, I had to wait an hour and I had to put it on speaker. It's getting worse and I know they have a center but that’s the biggest problem with AHS. They need to start answering their phone because it's pathetic that you have to wait that long on the phone to get a service. So you feel kinda sour because you gotta go through all that. It's bad. Everybody doesn't have the internet and cell phones so they need to get more people onto that. You don't have customer service and it just goes down the drain with me. So, they need to get it together. $75 every month is coming out of me and I don't use them that much. So, I can find another company, give them a try and see how they do with me.

Comfort Pros came out for two separate issues. The first of one was for the air conditioning upstairs. It was really hot on a 90-degree day and it was super humid up there. The air conditioner was doing nothing. So the tech came out and looked around it, added a couple of ounces of Freon, did a couple of tweaks and then he left. It seemed to work, so that was good. Then a couple of weeks later, the same guy came out for the evaporator pump. Apparently, it was clogged so instead of going into my drainage, the water was going on my floor so I had to put buckets. So he came out and fixed that. He was very friendly and professional. He wore his mask when he came in. I tend to be somewhat annoying 'cause I ask a lot of questions. But he answered all of them.

I had a good experience with Mr. Plumber. This is my second time with Mr. Plumber because I had another issue prior. The job isn't over yet. He's supposed to be coming back to fix one of the issues that were ongoing. There were three issues he came here for. He fixed two of them. Not really to his fault because it's a part thing and with the whole COVID thing going on, stores aren't open and things are hard to get. But the guy's a professional. He knows what he's doing. He's been doing it for a while.

Advanced Heating and AC was on time and I was happy with them. Submitting a claim to American Home Shield is quick and they send people right out. I’m good with them. I had another service and they were trying to find people to come out in my area.

My dryer wasn't drying. It was saying the drainage pump wasn't working. It would turn on for a few seconds for the cycle then it would stop. The little light that indicated the issue would flash, and it would stop. I filed the claim through the American Home Shield's website and it was easy to use. I didn't have any difficulty. The website said that I should expect to hear from somebody within was 24 to 48 hours. I got a phone call that same day to set up the actual appointment with the company that they contacted. It took about 5 days for them to come but the guy was very professional and did everything well. He fixed the problem so I was happy. I haven't had the same issue recur and my dryer's been functioning appropriately. It made my life easier because I couldn't do my laundry until it was fixed. American Home Shield took away the stress of the dryer breaking because I knew that I could contact them since it was a covered appliance under the plan that I had. I didn't have to worry about a huge expense popping up.

A couple of my family members and friends recommended American Home Shield and I’ve been using it for seven months. I called in a claim and the technician from Quality Air came out. I got the help and the follow-up when he was coming.

It took five weeks to get my AC fixed and it was the worst experience I've ever had to deal with. The tech from All Star was professional and good but Home Shield wasted time trying to get me a refurbished compressor for my AC unit and they sent the wrong compressor. That took three weeks and two weeks later, I finally get the right compressor. Also, my card got shut off and they called me up super quick to get their payment. But I had no idea what was going on throughout the process with my AC unit.

AC Wizard came out because the AC was not cooling. Submitting the online claim was easy and then we just got an email after we submit it. The AC is cooling now. Overall, it was a good experience.

We had a plumbing issue where the pipe just burst and it splashed the walls. I made a service order on a Saturday morning and All Hours Emergency did a phenomenal job. Alex didn't show up 'til Monday, but when he came out, he did a good job of securing the issue. He noticed what parts needed to be purchased, went to Home Depot and came back. He was courteous and he went above and beyond. Now, everything is working fine.

We live in two states. We own a property with our son in Oklahoma. Also, our son co-owns the home with us in Baton Rouge, which was where the problem happened with the air conditioning. We just made two or three payments on our account when the unit went down in our house. We have been with Home Shield for just a few short months, but when we called them, they replied promptly and were very polite. Lasseignes Heating & AC came out, made an inspection and filed their report. They took care of us very well. They put in even a better unit that was there to start with. They went above and beyond what they could have done so we're very pleased.

Atmosphere Heating and Cooling was amazing. Very professional, knew exactly what the problem was, ordered the part and got the problem taken care of immediately. My husband was very impressed. We’re very satisfied with Home Shield.

I've had American Home Shield for almost 20 years. I've had them since I've been in this house and my other house too. I had a problem with my refrigerator and it took them 5 times to resolve the issue. They basically did resolve it, but I was calling about the same issue. If they could probably fix something like that in the future, that would be greatly appreciated. I had explained to the contractor back then when I was having the problem that I've been a customer for X amount of years and I figured there was some type of resolving it quicker.

I've had one or two claims with American Home Shield and it has all has been good. Liberty Plumbing came for a service call and that was a very quick fix. The issue turned out to be the fuses that were wrong in the fuse box. The tech was good. It's been a good experience so far with AHS.

We made multiple service requests and there was one for a faucet in our kitchen. We made it at the same time that we made the swamp coolers, and we still haven't gotten that dealt with. We finally have an appointment, but it has been several weeks. And then, we have a situation with a ceiling fan that was also made at the same time. The light wasn't working and the contractor said, "Oh well, I got two out of the three lights working. Is that good enough?" No, it isn't. We could've done that. And then, he wanted to order a light kit. He wrote in there that there was something missing, so then Home Shield didn't cover it. We also had something for a pool heater. Apparently, rodents had eaten something inside, but it's not covered, which is a very expensive not covered item. That's in the fine print. Unfortunately, we don't always know about all the fine print until something happened and there we are.

We have been with AHS for over 5 years I'm embarrassed to say and they have the worst contractors and the worst customer service. I think I've gotten only 2 good reps on the phone and they were fixing problems. We're in the middle of a work order now in which parts have been ordered in June and it's July now and the contractor is saying they can't find parts at all but they won't call us or update us unless we call to find out the status. I finally got so frustrated because my dad is 76 years old and our toilets aren't working and I called AHS and told them to fix the problem because the contractor said we may need new toilets. Instead we get transferred twice, hung up on and told to "keep our ears open" for the contractor to call us on the update for the parts when we specifically said they're not updating us at all.

I have been with this company for 12 years. I found myself with a leak from my ice maker and they want me to defrost my refrigerator and lose all of my food so they can fix it. AHS has turned out to be the worst experience ever they didn't even offer a temporary fridge to store my food. Customer service at its worse.

If I could give them zero stars I would. I have spent 6 hours within the past week trying to get a resolution on my evaporator cooler. If you read their information on this site is says there is "no limit" on AC and heating coverage - that's a lie. What they don't tell you is that they have numerous "exclusions", which is essentially everything. My first call, 2 hours, could not properly explain exactly what my out of pocket charges of $2339.00 was for and would not provide an itemized list. Was promised a call back by the end of the day. That was last Friday. My second call, another 2 hours, was this past Monday. The customer service rep had absolutely no clue what he was talking about. He also first quoted me $2339.00, but after I pushed him as to what these were for, it miraculously changed to only $195.00 out of pocket.

After writing this review, a representative contacted me directly for the first time, and assisted me at getting my reimbursement for my broken refrigerator. But the steps and the process up to that point, of over 8 weeks, was truly miserable. But thank you Stacie!

Over the last few days I have wasted hours on hold with this company, and I still haven't been able to speak with anyone. I have service calls for a washer and oven outstanding, I placed the request to fix the washer over 6 weeks ago and it's still not repaired. If I log in to the website it says that I need to call AHS to speak with them about replacement. Why do I have to sit on hold for hours on end to just be cut off when you could just call me, isn't that easier? It seems like they are trying to get out of their contractual obligation to replace the appliances. I'm extremely disappointed with the customer service experience. Would not recommend you waste your money with them.

I usually never do negative reviews but this time it’s completely warranted. Fully paid Home Warranty. Never filed a claim and then my refrigerator goes out. Easy process to file a claim with AHS then things get VERY hard. 1st assigned contractor doesn’t show and won’t answer calls. AHS can’t be reached and no way to provide feedback of the posted status online. 3 1/2 hours on hold and am told they will reassign a new contractor. 2nd contractor comes out and say he can’t fix it but will keep my claim open. Closes the claim and then it's closed by AHS. New claim for the 3rd time of for the same broken fridge. 3rd contractor comes out and says he doesn’t really work of Samsung but he will try and replace something to see if it helps. Again, no way to update or apprise AHS of the situation.

6 months after my home purchase I started to get a small shock from a water spicket. I opened a claim and had an electrician come out. They claimed the cause was a missing ground rod outside at the main panel and some other parts within the subpanel inside the home. AHS says since parts are supposedly missing the service is not covered which is understandable. However, the home has a ground wire running to something buried in the ground so that part is not missing (perhaps not sufficient?).

Issues Still Not Resolved. I purchased an American Home Shield Home Warranty to protect the integrity and value of my home, but I have been severely disappointed in the service I have received. Extremely frustrating to deal with.

AHS, sent out 5 different companies in 3 months to fix my refrigerator. They have poor communication with both myself and the companies they send out. I have to constantly call them and get the status or ETA of when the Fridge will be fixed. It's still not fix and they wont replace it. Terrible customer service!!!

I contacted AHS on 6/22/2020 about my refrigerator. Scheduled a service call for 6/24/2020. The service technician told me my refrigerator couldn't be repaired. He would turn in his report & I should hear from AHS by end of the day. I did not hear from them. I gave them until 6/29/2020 to contact me. I called them on 6/29 & was in hold for 45 minutes before anyone answered. They said I had to speak with the Appliance Purchasing Dept for my options. They transferred me & I was on hold for 2 hours, no answer & was disconnected. I called back & same routine. On hold for an hour before I got an answer, they were going to transfer me & I asked them not to that they don't answer. They said they would stay on line until they did. Lie!! Another 2 hour wait & disconnected.

I have called every single day this week and been on hold for over 2 hours. Not one answer. They have no problem taking my monthly payment and my service charge, but ZERO FOLLOW THROUGH!! Just horrible.

Pop-A-Lock came to our place after I submitted a request for a rekey online to American Home Shield. Their techs did the rekey, showed us a few things and left. We've had good experiences so far with AHS. Our service calls with them have been straightforward.

I would recommend American Home Shield. Getting a warranty was discussed with the Realtors and they decided to throw the warranty in along with the purchase price of the house. It's paid for a year, and we will be renewing it when the time comes. My wife did a service request online and then we had a scheduled appointment when the contractor was gonna come out. When the guy from Sears came, I was not there, but my wife said he was super nice. He was thorough with the whole situation and he found out what the issue was within a matter of a few minutes. We just had to wait for the part to come in and once the part came in, it was resolved within a couple of days afterwards. Our dishwasher is functioning way better now and I made my wife happier. It's a dishwasher and they're never 100%, but it wasn't working at all before the repair.

I liked that when we call them, they get the right person that does the particular job, and then usually I hear from them within hours. It's very easy to submit the claims online. We put in a claim when the hot water dispenser of the kitchen sink wasn't working. The tech came out and it was working. He turned it on and the water was hot. But when he left, we realized it was hot, but it was not as hot as it was supposed to be. The tech said that if we had any issues to let him know and they would come back and replace it. So they're coming back today.

Lasseigne's Heating and AC was very professional and thorough. I submitted my claim online and this was the second time that they came to my house. They took care of my problem and seemed to be honest. Their tech did an excellent job and I was extremely happy with him. American Home Shield has been fine and I've kept them for peace of mind.

I heard that American Home Shield was a very good warranty. I used to have Sears for some of my appliances but I found that this would cover more products, so I eliminated my Sears warranty and AHS got a new customer. I'm happy with the insurance now and the claim was very easy to do online. The fellow from Texas A-1 Pool and Patio did a good job here at home. He did what we were expecting to be fixed and everything was fine.

Everything went well with Greenbelt Appliance when they came out. There was something making noise in the washer. It was in spin cycle, and it sounded like it took off. It was the bearing. The tech said the machine’s just so old and he couldn't replace it. I haven't heard from American Home Shield to replace my appliance. They said it needed to be replaced. They already bought a replacement. I tried to call Home Shield, but I've been on hold for hours each time.

We've had a number of different claims with American Home Shield and different people have come and all of them have been professional, helpful and they have done a good job. Mr. Appliance is one of the best we've had. Strong's Appliance Repair out of Cleveland was also very good and very professional. We had to take apart the old refrigerator to get it out. They don't usually do installation and they came because they couldn't find anybody who wanted to do the installation. They sent enough people, they did not tear up the house or bang things around. They were really good about it and they helped us get the new one all put back together. I couldn't ask for a nice repair people they sent out.

The refrigerator wasn't working and it defrosted all my food. I called American Home Shield and the rep was fantastic. When the Whirlpool contractor came out the first time, all he did was adjust under my refrigerator and said that was what the problem was. I told him that I adjust all the time under my refrigerator and he said that that was the problem. I said okay and he said that if that didn’t work, I should call him back in two days. It didn’t work and it was doing the same thing it did. I told him it was coming off and going back on. He said that fixed the problem. I said that was fine and stocked my food back up. That was on a Wednesday and I lost $600 worth of meat in my refrigerator. He came out and told me to call back by Friday. The refrigerator was still doing fine on Friday but on Saturday morning, I woke up and all my ice cream was melted. Everything in my refrigerator gone bad again and this is the second time in a week.

My air conditioner kept overflowing into the garage, so I knew something was wrong. I kept trying to fix it myself and blow it out and then I finally called AHS. Air Control Experts came out and the guy was nice enough. He said I was down a pound of Freon. But I shouldn't be. I spent $1,500 before I moved in here. I asked him to check the leak and he said he couldn't because it's not down three pounds. He said if it springs up again, they would come back within a month. But I just called the people who worked on it and asked them a big favor. Their guy came out and looked at it. There was a leak and he fixed it.

I was very happy with the experience with one exception and that is the length of the response time because of the holiday. Over the 4th of July weekend, the capacitor on our unit went out. We learned that after the fact. So we spent the fifth of July in 95-degree heat. On Tuesday, Comfort came out and the tech was actually early. He said he would be there around 2:00 and he got there around 12:42. Anyhow, he walked right out and took care of the issue. He discovered it was the capacitor, replaced it and was out in 15 minutes. He was very polite, friendly and helpful.

American Home Shield sent Rising Restorations to handle my appliance claim and the tech from there was very professional. He showed up on time and did what he said he would do.

The icemaker in my refrigerator was broken. Sears came out, and it was the second time they had been out for it. They had fixed it in October and the same thing happened again. I requested the claim online to American Home Shield. The tech that came out happened to be the tech that was here before. He looked at my refrigerator and looked at me. I only had one of my kids home that day. It was me and her, and my wife. He said, "You have another daughter, don't you?" After I said I do, he said, "Oh, yeah, I've been here before. I can't fix this." So he remembered me. He was a super nice guy. He called it in and told AHS that he couldn't fix it. AHS ended up giving me an offer to buy a new fridge.

Sears came out for my refrigerator when it was leaking and everything went all right. I like that I get my stuff fixed at a reasonable cost. I’ve used American Home Shield maybe twice a year and I haven't really had any problems with them covering my stuff yet. So I'll hope this keeps up.

We had coverage when we purchased the home and this is our second time around with AHS. We're just shy of one year this time. It's an insurance policy and so far, so good. We've had two claims. The first one, we had an icemaker go out in a refrigerator then there's another one where my washing machine stopped spinning. The Sears technician showed up but he called and said it was not repairable. We did a cash-in-lieu replacement instead. I had to provide the receipt for the new product. Plus, I had to hire a plumber to install the water hoses, which was a bit ridiculous, to get my reimbursement. After I did that, the check came quickly and it's all done.

We had something broken on our pool pump and when we placed the service request, we had to wait for an hour and something on the phone because I was not able to use the website to do it. Other than the phone issue though, we are happy with the services we received. After receiving the phone number for Element Pool Repair, I called them. The guy over there told me to send them pictures with my pool pump so he could go ahead and have the tools as well as the parts that they had to be replaced with ready. We had a great experience with them. Everything was fast, and they solved the issue in a few minutes.

The plumber from SAP is very good. He came out and fixed our issue. He needed to come back to fix it again because of the same leak and then as a continuation of a different company's work. Both times were excellent.

A few of the techs we’ve had have just been okay just by the way they communicate. But that’s why the last one, I felt, was exceptional. You can tell that some technicians are better than others. The AT Appliances tech did a very good job on our dishwasher. He was our best appliance repairman from that company that we’ve had. They were timely and responsive. The problem was fixed. Then the part came in, he came back out and just took care of it. He was good because he knew exactly what the issue was.

I have American Home Shield on two different properties. Everything's great. They had Douglas Mechanical out when the coil or condenser went out on my AC. Their tech replaced that. After that, he did some upgrades with the code. It worked out well and I really appreciate the fact that I was able to get the issue resolved. The contractor was great and so was their service. They were really responsive and quick.

American Home Shield has been great and it’s very easy to use online. The AC unit was installed incorrectly by a different contractor in February and then, we didn’t use it until last month when we noticed the problem. So, Airmax Heating and Cooling came out and fixed the problem quickly. They were very professional.

The service from American Home Shield is pretty good. Sometimes you can kinda get lost in the process when you first start to do the order unless you’re talking to someone that makes it easier. There had been a couple of times when there had been issues with washer in particular and when I made the call, AHS sent a plumber out for the bathtub but they eventually got it straightened out. Then this last time with the AC was much better. My father was highly impressed with Air Design A/C & Heating. He told the guy what was going on and the guy just went to work, went out to his truck, came back and worked and did the job. So my dad was very pleased.

The other day, I just bought a new house and Economy Lock & Key came out and changed all my locks. American Home Shield has a little online portal to use, and that was really nice. It was really easy. They picked out somebody. Then they were sent out. The people who came out were so nice. It was a lovely, married couple. They were super-fast, very professional, and they were very careful too with COVID. So, I appreciated that. They both wore masks. They both have hand sanitizer, and they stayed away from me, which was good. It was a great experience and they were wonderful. The locks are great, too.

It was taking a little while to cool the house down. I went online, and then Home Shield billed me, then the $100 deductible and that was it. The contractor was to call me on the next available business day. Climate King then scheduled to come out and came out to check the air. They were decent. Everything has been functioning fine since they've been out. The repair made things a lot better. Home Shield is dependable. They actually hold their word true.

When I filed a plumbing claim one afternoon, the rep said someone would contact me within 24 hours. But I had not heard from anybody the next day late in the afternoon. I never had that problem with American Home Shield until this time. When I called Dave’s Plumbing, they didn't have the paperwork from American Home Shield. They had to call and get the paperwork. But after that, it was fine. The tech was cordial and nice. He used his shoes and his mask. He did what I felt like he should be doing. He handled it very well. He fixed the issue and everything was okay.

I love American Home Shield. It saved me a lot of time and money. I've had them since 2017 and I've never had any problem with them. It’s easy and convenient. They're quick to send someone out and get the problems solved. Price is good as well. Recently, I had a problem with my water pressure and the drain in my bathroom sink. Sullivan Plumbing replaced the pressure regulator valve and two valves on my outside water spigots.

Submitting a claim online to AHS was fairly easy. It was very operator-friendly. The contractors that came out recently for our issue did a good job. I'm a Realtor and I've had good success recommending AHS for my clients as well.

American Home Shield was the company that was recommended by my real estate agent when I purchased the house and I just kept them since. I use this because it is a rental property and so I've had a couple of instances where I've needed the service. So far, everything has worked out great. It's doing what I wanted. Recently, my renters had a plumbing issue. Plumbers Inc. came out. There was a little additional question as far as how clean and sanitary, considering COVID conditions, but everything they did was professional. They made sure that they were clean and took care as far as not over contaminating the property. They had everything they needed when they arrived and were able to complete the project quickly. My renters were satisfied.

I called in a claim to American Home Shield and they told me to expect their contractor within 48 hours. Somebody called me from Arizona Value Appliance that same day. A day or two later, Arizona's techs came out. They had to order a part to fix my issue and then they came back. Things have been fine since then.

Active Appliance Service came out and made the repair on the refrigerator. It is working now and it seems to be holding its coldness status. It took like three weeks for them to get the repair part in, but once they were able to come in, they were able to do the repair quickly. I'm happy. The AHS coverage is excellent. They repaired that refrigerator for three times now. I was just hoping that maybe they would consider telling me I could replace it because I feel like I keep calling them to do the repairs.

They are very good in sending somebody if something happens. We had one dishwasher problem and we got the part but it didn't fix it. Once we figured out what the problem was, we got it fixed pretty quickly, but it took a second there. But with my plumbing issue, it was fixed quickly. The plumber had the right tools. But the only thing is that AHS doesn't have anybody on their list that can fix a beverage refrigerator. Other than that, I’ve really enjoyed the warranty. I highly recommend it. These guys are on the spot. Their quality is exceptional. I like the fact that the warranty is there, and if I have a problem, I just pay the deductible, and I’m good to go. It’s peace of mind.

There was a very loud straining noise from my air conditioner. I did a claim for it online with AHS. Their website is user-friendly but it doesn't let me say what the symptoms are. It just says air conditioner and brand. It would be nice to be able to put in what the symptoms are. But I guess when customer service contacts you, you can tell them that personally. Still, I like to have a comment section where I can say the unit is making a really loud grinding noise.

The system was still working off and on, so I called for a follow-up. The tech from All Temp Mechanical came out a day and a half later, at the end of his workday. He replaced a capacitor and another part, and he was done in about an hour and a half. It seems to be working fine now. With AHS, if something goes down, I usually get a fairly fast response. And it is also a fixed cost, except for the stuff that they had to put in which was very expensive. But, other than that, I like the coverage.

USA Plumbing came out and the tech put the tool underneath the garbage disposal and twisted it and it worked instantly. He left the tool with me and said that if I ever needed to do it again, I could just use it. But I was a little disappointed with the contractor that came out to fix my microwave. My microwave was missing the magnetic unit that would help it heat originally. So the tech came in real quick and realized that that one was wrong and said that he was gonna order the part and then he would be back in a couple weeks once the part came in.

I thought I smelled some gas on the hot water heater. So, I made a claim online and American Home Shield's website was user-friendly. They gave me a time when to expect the contractor out and it was pretty quick. I also had a good experience with the techs who came out. I've read that there were some reviews that weren't so good about it, but they were fine for me. They checked out everything and patched up where there was an error. It was a matter of safety and it was taken care of. And since the service, the hot water heater has been functioning well. All in all, working with AHS provides peace of mind knowing that if something goes out, I’ll be covered.

American Home Shield's contractor did a good job. It was like a multiple call. They were supposed to come out on Friday last week. American Home Shield's at fault here. The vendor was very fine, but it was American Home Shield that screwed it up. They did this in May and they turned around and put the unit. It was supposed to be in, and then they couldn't get anybody out. Then they gave us JOSKO, and JOSKO said the guy was out sick. He was supposed to come that afternoon on Friday. He couldn't make it, so then they pushed it out to Tuesday. I had to call American Home Shield, so they had to come back and change it, and they got it for yesterday. It was supposed to be between 10:00 and 12:00, and they kept calling closer to 12:00 saying, "Well, he's still in another job." Then I got another air conditioning company who's supposedly coming out. They called. It was kind of confusing.

I’ve just renewed, so this is my second year with American Home Shield. I looked at the competitors and I felt that they had the most to offer and they had the most flexible plan rates as well. They have three different tiers I can go with depending on how much I wanna spend. I didn’t notice that with a lot of the other providers.

When we contact American Home Shield, right away, we’re told who our contractor is gonna be. Sometimes, we have issues with trying to get in touch with them or them reaching us, but I don’t think they can control that. The contractor came out when we had no AC in over 100 degrees. It seems like we always get the same gentleman. He is a really nice guy. He showed my husband where the problem was and fixed it within just a few minutes, then he was on his way.

R & R Electrical came out and changed the light bulb in the front door patio, and the upstairs door patio. The tech also worked in the garage where he replaced the long bulbs that go in there. We have an electrical outlet outside and he changed that as well. I haven't tested the outside electrical yet, but everything else is working good so far. I'm going on my third month and I don't plan on getting rid of AHS. The guy they sent out was awesome. He's willing to educate, point and show, and give different knowledge on some things that I had been thinking about but haven't decided on. He was very helpful and he confirmed my suspicions about what I was thinking. When I call, I'm definitely gonna be asking for him. Also, once I saw the bill which was $100 plus the $30, I was surprised. I thought, "This is so much more convenient than not having the warranty."

American Home Shield is good. Their contractor Fast Response Heating & Cooling did the job and got the problem fixed. Over three years, what I like about AHS is how fast they respond when you put in the work order. All their contractors have been good, except for one who did my water heater. I had a second person come out, but they still have not called back about it.

I had an electrical issue and Turner Electrical came out. I forgot to tell the guy about one room and I called back and the lady said I could do a whole new claim. It was all electrical and I figured you have 30 days to complain. She said that in order for the technician to come back out, I gotta pay another fee. It wasn’t like he finished the job and then I called back. I’ve been with American Home Shield for a year and this is the only claim I’ve had an issue with. AHS finally sent somebody else out here and it was very easy-peasy to fix it. But some people, they don’t know how to do their job or don’t wanna do the job such as for the dishwasher. They said they need this and that. But the last guy that came out here told me what the problem was and it was no big deal.

I had a plumbing issue where there was air in the line and jiggling in the wall, and so the tech from Wicker Installation went under the sink and did something with the turning valve on the supply line. He said that it was not turned. He was great, and we love him. We are, however, going to go with another company for our new house. The reason for that is because the other company has some specialty items with a septic tank and a well pump. But, I have no issue with American Home Shield. We love them and normally we would use them. They have been good to us. But this time around, it did not work out.

I've had American Home Shield for about 21 years, and I'm very happy with it. I don't mind paying my deductible because I get good service. The last three contractors I worked with were very pleasant. I am a senior. They were very kind and courteous to me because I'm disabled. They explained what they were doing and they did their job. They were clean, and they picked up their mess, and left. I'm very happy with all three of them. One was for my dryer, one was for my dishwasher, and one was for the plumbing. Premium Plumbing & Drain was who came out for my most recent plumbing issue. I had a clogged-up sink and the gentleman unclogged it. He was very pleasant. He explained everything, what he was doing, and he finished the job and he left.

I change review to 5 stars. AHS reached out and took care of the issue promptly and professionally. Thank you.

It is nearly impossible to get a representative on the phone. The wait on hold averages an hour, from my experience. When I did get someone on the phone, they asked me all my info - address, phone, name, Shield account number, followed by a question, "What can I help you with today?" But this is an empty question because I was always told the same thing: they tried to call the appliance company (local repair store) and no one answered. They would ask me to follow up in a few days. So, again, I would wait on hold for over an hour, re-tell my info, re-tell my situation (my appliance is still broken, the repairman came out and was supposed to order a part but nothing is showing in my account). The rep would try calling the appliance company, of course no one would answer, and the process of me checking back would start all over again.

All I want to do is cancel my account. Real easy to signup, right online. If you want to cancel, you have to call and wait in cue over 1 hour, only to be transferred and on hold another 1/2 before having to take a call I had been expecting. The one time I called for service, on hold over an hour, then took two weeks before someone came to fix my garage opener. Not acceptable.

I have never been more frustrated with a home repair situation. I have been waiting over a month in 90+ degree weather to get my AC replaced. The HVAC company said that covid caused a delay in getting the parts. :( When I spoke to the HVAC company today to get the total out of pocket amount, they told me that I am paying $1800 out of a total cost of $2600. WHAT IS THE POINT OF A HOME WARRANTY??? I don't understand why more is not covered if approval is given for replacing the unit!!

Cancel their service as they are too "BUSY". Tried to go online for servicing, however, all items are not on the form to order service. Phone call hold is forever, so could not get through. Tried multiple times. I'm writing this review so hopefully, they will call me to take care of the issue.

In an extremely hot summer, our A/C failed. Their "assigned" contractors (FICK'S MECHANICAL and Prudent Mechanical) are extremely poor quality & can't solve this issue. And they refuse to change the assigned contractors. I called this company multiple times (and waited on the phone for >1 hour each time) and tried to reason with them why we don't want these two companies. I explained that they had previously sent Fick's to our place and charged us for that, only for us to pay out of pocket after Fick's failed to resolve the issue.

I have a Home Warranty with American Home Shield. I have tried to cancel my contract for 2 months. I call every day being this is the only way you can cancel your contract. I have called their number which is for Service Billing etc. no matter what option I pick I am put on hold and about every 5 minutes I am told that their agents are on the line with other customers and I should continue to hold. I held for 45 minutes and then I was cut off somehow.

I was eventually able to get through to AHS & they gave me a great selection of new dishwashers to choose from.

If you call customer service plan on being on hold for at least an hour before you get through, honestly. I recently bought a house in which the built in refrigerator broke. AHS assigned a very poorly rated appliance repair company to come repair the refrigerator. The company has been to my house to "fix" the refrigerator 3 times in the span of 30 days, which of course is still not fixed. When I called AHS to have the repair company come back out a 4th time they told me I was outside of the 30 Day recall period and I would have to pay another $75 service charge for an appliance that was never fixed to begin with! Stay away from AHS. They use poorly rated appliance repair companies and don't actually work with you to fix the problem!

AHS does not like to repair appliances. They only suggest that you replace your item. We pay a monthly fee for a service that we do not receive. Called in a repair for our Maytag washer. Technician told me that he needed to order a new panel. That afternoon I am told that it was suggested we replace the washer and our job claim was complete.

I have had an issue with my freezer not holding temperature and not making ice for well over a year. AHS has sent out three different companies with 12 visits so far, and still the freezer doesn’t work. What I find to be beyond frustrating and unacceptable is their customer service process. All calls are directed to a call center in Thailand where the staff simply read scripts. Getting a manager on the line is nearly impossible and they never call back! I have two warranties with AHS for two separate properties and I will be canceling the service.

This is the first house I ever bought and along with a couple of Realtors that I talked to, my parents said this is the way to go. So I figured it was probably a good idea. And the coverage is great. It's super simple to submit a claim. I just did it online and Mickey's Appliance Repair came out. They were good. They diagnosed the problem and fixed the ice maker right away. The technician was quick too. He was there for about 10 minutes.

The dishwasher didn't work. I did an online claim to American Home Shield, and their website was great. Air Kool came out and the dishwasher has been perfect since they've been out. I love being a part of American Home Shield.

When my water pressure was very low, the claims process went very quickly. The tech from Kevin Anderson company did a good job.

They're quick when they send someone out and I've never had an issue getting someone out to come fix something. However, we had one company come out, Affordable Appliance, and the guy said that we needed a new washer completely because no matter what he fixed, it wouldn't work. All Star Appliance then came out, and my washer is still not fixed, but it's not bad. They said that they've been going around this one company left and right because they didn't know what they were talking about and that he couldn't fix my washer.

American Home Shield sent Drywall Masters to close up a drywall hole in the house. They were fine. The service guy was friendly and quick, and he did a good job.

We’ve been happy with American Home Shield thus far. 2 of our neighbors needed a home warranty plan and I gave them the information for American Home Shield. We’ve only used them twice but it was good. A/C Pros handled our claim for a heating issue very well. In November, they came out and replaced a component. Then we had a regular check-up and they found out we were low on freon, and there was one other small thing diagnostically that they fixed out while they were there and did a really good job. They also did a good job of explaining what they were doing.

Our air conditioner was not cooling properly. A-US Air Conditioning of Texas came out the first time and we discovered that a drain line had been cut, it had to be repaired by a contractor. They came out the second time and unfortunately, the drain pans did not get put back in straight and it wound up flooding the floor, which is the ceiling, because the unit is up in the attic. They came out the third time and got everything working properly. They were perfect as far as showing up when they were supposed to and they did the very best job that they possibly could given the situation. I would use them again.

American Home Shield's contractors have been great. I love the service. This was my first home that I bought and they seemed quite good. R Harris, an AC and heating contractor, came out recently and they were fine.

We have been with American Home Shield for a year but we had them many years ago. We just bought a new house, so we decided to do them again. I submitted all my claims on American Home Shield’s website so it was fairly easy. Comfort First came out for an AC issue and the experience was great. The poor guy had to do the service on a downpour and I felt bad for him. He did it anyway and it worked out fine.

I made a claim over the phone with American Home Shield and it took a while to get through because some of the prompts just take forever. They say it's easier to do it online but I'm a phone guy. I'd rather make sure I'm getting it done the first time just because I've done stuff online and they say, "I never got your request." I tend to wait on the phone. That's why I like to call. American Home Shield's service is really good and the price is pretty reasonable also. For the claim I made, they had Ability Access Plumbing and Rooter come out and they very good, professional, and nice. They got the job done and were quick.

Super Plumbers did a good job and it was a fast service. I had issues with my toilet which was not flushing properly. It took a few minutes but he fixed the problem.

The guy from J & A Appliance Repair did great. He came and checked the appliance out. He needed to order the part, but the service was good and productive. He handled it and the unit has been working great since he came out. He explained the motor to the fan at the bottom of the freezer was going out and how it sucked up the cool air. So, the freezer was working, but the refrigerator was not. American Home Shield has been great. I've had them for 23 years, and all my experiences with the service people have been good. When I had an issue with it, American Home Shield resolved the issue and we were able to take care of it without that server. Also, about 15 years ago, my central unit went out, and that was $8,000. Out of my pocket was like 1,000 bucks. What I pay them a month is like one dinner a month at Chili’s, so it is nothing. You got to have AHS.