American Home Shield Reviews

My furnace quit working. But I can't go down our four-foot space under the house and look at stuff. So we had All Season Climate Control come out and look at the furnace. The cover had fallen off. The cover has to be on and the safety switch is intact before the furnace will fire. I feel comfortable with American Home Shield and it's very easy to submit claims with them.

I was okay with the service for my AC. Gagne Heating & AC was good in communicating. They arrived just in time when they promised. I also have a rental property. I was happy with Home Shield's service then that I chose that too. But then of late, I've seen their service has gone really bad. One thing, it's extremely difficult to get ahold of anybody. Second thing is with my rental property, just to schedule a technician visit for repair is a nightmare. If my AC is bad, I can't wait for a technician to come over in four days and look at that. I had a lot of problems. I had to get rid of that account from them. But for this house, I don't have much problem, except this time when I had a part to be replaced. They had buyout option also, but then the buyout price was ridiculously low. You can't get even the part in that price. I am not sure where they are getting that kind of buyout quote. I'm not happy with that.

With AHS, I can call and get through to their reps pretty quickly. For my last claim, I used the internet to schedule service for my AC. That time, I was wondering why my unit was freezing up. Home Shield sent Royal Flush to handle my claim and the tech who came out was professional. He said my unit was low on Freon and so the pressure dropped. Once he put in Freon, my AC started working fine. So far, it hasn't frozen up yet.

Our smoke detectors were tweeting all the time. The first person that American Home Shield sent wrote down that that was because of water damage, and I told him that there were two detectors upstairs. One side was due to water damage. It was taken off, but the one that he didn't even bother to check was fine. It wasn't that. It kept on tweeting. So the second person that came checked it out and he said it wasn’t water damage. He just cleaned it up and it works. Now, the other problem was there's a plug outside my house, and I told him it was not working. He looked and he said, “No, it's working.” He didn't do anything. When I go and check, now it is working and now it is not. I got a note from AHS nearly 10 days ago, that they'd come back and take care of the problem. No one has called. I'd rather they send me the second guy that came. He did a good job.

Ray Stoval came out for a plumbing problem with the tub, and they were fine. The tech was nice and very professional. Home Shield is a good company.

Grady's Air Conditioning fixed the AC and did a great job. On the other hand, I had someone come out a month ago to work on my refrigerator. He thought he had it fixed and when he left, we thought he had it fixed but the icemaker never made ice. So, I called them back three or four times before I finally got an answer. And then, they said I have to go through Home Shield. As of today, I have not gotten anyone at Home Shield to answer my call ever. When I left a message, they just didn't call me back.

We had a problem with our AC unit. It would turn on but then its fan would turn on with it. I put in a claim to American Home Shield and I got a text message a couple of hours later that I have been put on schedule with their contractor called Everyday Heating and Cooling. The tech who came had the part needed on him. Plus, he was in and out in 20 minutes. I was really happy with the timeliness and professionalism of AHS and Everyday Heating. More recently, I called AHS on a weekend because I was having an issue with my online account access and I was able to get a hold of someone really easily. Their rep fixed my issue over the phone.

When I bought my house, it came with a one year home warranty program with American Home Shield. The year will be up in October. Creating a service request with them is as simple as can be. I made one when my air conditioner stopped working. Myers Comfort Specialist of Montgomery came out and they replaced the fan. It was awesome and a great experience. It was the second time I used American Home Shield. I wanna renew my warranty with them. I was gonna wait till August to call to see if I could renew it.

The American Home Shield service is the best I've received from any home warranty company. They did everything right away. I've had air conditioning problems before. With other warranty companies, it is normally days before anything gets done. With American Home Shield, the problem was discovered late in the afternoon and all I did was just go online and submit a claim and by 8 o'clock the next morning, I received a phone call and before 9 o'clock, Anders Air Conditioning was at my house fixing it. They were there on time and fixed the problem quickly.

I have all excellent services with American Home Shield and it's easier making a claim with them. I have done it both online and over the phone. The last time, I went online. In a couple of days, someone from Legum's Heating and Cooling came out to put my compressor in. Before Legum was assigned to me, Danny came. All the technicians who were ever sent out gave excellent service and explained to me what was wrong with my unit, what needed to be done, and why they were doing what they were doing. They kept me updated too.

AAA All Brands Appliance was awesome. The drain line on the condenser coil was clogged and the tech cleaned everything out real well. He did something to it where it wouldn't get gooped up again. He did a really nice job. He was on time, professional, and real thorough. He took time to explain what he did, so that is much appreciated.

I filled out American Home Shield's claim form online for an electrical issue in my garage. In about three days, their contractor Oak Electric came out. The techs from there were very professional. Everything has been resolved. So far, AHS has been very good in the two claims I've had with them. One was for my garage electrical issue and the other was for my AC. Everything has been handled without any problems. I'm very pleased with this company.

Home Shield has been absolutely fantastic. Any problem we’ve had, it's fixed within a couple of days. The AC wasn't blowing cold at all. For three years in a row, we've had to have Jungle Cat come out. They said they were putting something in there but the last gentleman that was here said they didn't. It makes me wonder if we have to do this every year with them. When they come out, we expect them to fix it. But the last guy put Freon in there and it’s now blowing cool. They did pretty good, apart from leaving a part of the unit open for all the wires to be exposed to the rain. My husband had to go back up on the roof and fix it.

Air Boss Mechanical was great. They came out for my AC claim and that was taken care of. They’re usually the ones I deal with. When I call and speak to them, they're very helpful. They take care of the situation. I'm happy with American Home Shield.

A-US Air Conditioning of Texas came on behalf of American Home Shield for our claim regarding our AC unit. The tech was really nice and fast. He didn't fix it the first time but he fixed it the second time. Sometimes, the service I get from AHS is great but sometimes it's not. There have been times when things are not fixed or there have been multiple charges. Talking to a lot of people at customer service gets a little laborsome. Half the time, what they repaired breaks again and the techs come back to refix it. It would be great if things are one and done. Still, I like that with AHS, we aren't responsible for huge purchases out of pocket.

There was water leaking from the freezer side where we had the water and ice dispenser and GEO Appliance came out to fix it. It was something minor and we had it fixed. We've been American Home Shield’s customer since December of last year. This was the first claim we ever made. I also wanted to get American Home Shield for my other home, but most of my appliances in the other home are brand new except for the air conditioning. But I don't think they have such a plan to cover only a few items.

I have an older home and I've had a home warranty on it before. With AHS, It's great to be able to call. Recently, we were having problems with our electrical wiring and a couple of outlets were affecting light switches. We submitted a claim and Home Shield sent MCI Making Continuous Improvements. The tech from there was awesome. He figured stuff out and got everything rolling perfectly. There had been a short and luckily, the tech came because it could have been a fire. He replaced what had to be replaced and got things down to where the wiring was good again. Now, everything is fine and our lights are working. As a realtor, I've recommended AHS to other people.

American Home Shield is simple to use. I've had them quite a while and they work pretty good. I’ve had a garbage disposal replaced and a hot water heater replaced twice. I’ve also had two or three of the pumps on the pool replaced over the years. My daughter's got AHS too and a couple of times she's had them come out, her copay was like $81 because of the taxes. I guess it's an option in Texas that they could charge taxes. I don't understand that and it didn't make sense to me. It should be the flat service fee and that's it. There should not have been a tax on labor. I've never had taxes charged. I noticed that my $75 copay has always been the same.

My management company was managing my property and they had their own maintenance department. Every time something went wrong, I had to use their maintenance people and they charged 10% of what their maintenance people had to do at that property. I wanted to take that away from them and the first thing that I thought about was American Home Shield. I got them and the claim where Fick’s Mechanical came out went pretty well. I was very pleased with it. I wish the appointment was a lot sooner but once they got there, they got the work done. It was a great experience that's why I enrolled a couple other properties with American Home Shield. I was overly satisfied with them.

American Home Shield has been good so far. Everything was fine with our claim for the outside AC unit. The contractor showed up on time and fixed everything in probably an hour the same day.

My dryer quit working and my refrigerator was leaking. It took a little while for Pro Appliance to get in touch with me. Then the date they were supposed to originally come out for the mobile assessment was the day that we had all that crazy phone thing where nobody could call anybody, and there was no contact. So they didn't come out to the house twice because of the epidemic. But they couldn't get in touch with us and we couldn't get in touch with them. So we just postponed it to the next day. A few days later, the technician came out and fixed it. They had to replace the belt on my dryer. They also told me that there was a clogged defroster line on the refrigerator. It was great.

We’ve had a couple guys come out since we've had American Home Shield, and everything's been fixed. It has been quick and easy too. One time, I called American Home Shield for my AC, but the lines were all backed up. I did the claim online and we got through. The guy that came out told me that the issue was a burnt up wire on the outside unit and he got everything done. He was out here for 10 minutes and there were no hiccups. They did great.

American Home Shield works but there is a dreadful electrical company that represents them in Montgomery, and it's very big, but they have a extremely bad reputation. Home Shield lost the two big houses across the street from us because they insisted on sending Myers Electrical. They wouldn't accept Myers Electric inside their house. They weren't that bad for us, but they damn near electrocuted a repair guy.

The whole house fan started to malfunction so we had to get it fixed. The technician from Jets Electrical came out. He looked around and he left. However, they ordered the wrong motor. When they went to change it, they found out that so they had to reorder a new one which came in about a week later as it was coming from out of state. They came in, put the new motor in, and it was running great after that. I like having coverage with American Home Shield but with the COVID, it takes so long to get in there. They may need some people inside that need to be a little bit more knowledgeable about what a person is talking about. Maybe ask more questions because I remember I was very clear on my claim 'cause I wrote everything down. They sent an air conditioning guy out the first time and we specifically said that it was the whole house fan. But other than that, they get things done.

The tech from J Morgan came out and tried to get things repaired on the refrigerator. But things are not working on it. He said he was going to submit everything to American Home Shield and they would be reaching out to me on either giving us a check for the amount to buy a refrigerator of the same caliber or to help us select that model and get it delivered. But it has been two weeks so I've reached out to him four times and he was very surprised that I haven't gotten a phone call. Maybe the people at American Home Shield are really busy. But we need to get that expedited because nothing is still working on the refrigerator. My wife has been without a properly working machine for a long time now. Still, the technician was great and in most cases, American Home Shield has been great as well. We've been here for about a year and a half and all in all, I'm happy with them.

We had Taylor Made come out. They did an excellent job. The communication was excellent, as well.

Air Flow came to work on an air conditioning unit, but the problem wasn't solved. It was dealt with by my tenants and I wasn't very happy with what they reported. Still, to deal with American Home Shield is fine. Everything is done online.

There was water collecting at the bottom of the refrigerator and running out on the floor. The freezer side has a water and ice dispenser, and water was dripping from those. So, Hotshot Appliance came out and found that there was some kind of hole on the refrigerator's side that was stopped up. They cleaned that out and that went away. I told the man at the same time that he was here that the water was leaking and he told me that I needed a new filter. I ordered the new filter, got it put in and the water continued to drip. So, I called them back and told them that the water was still dripping.

I have three homes with American Home Shield and the claims submission is fine because you can do it online. I sent out a request on July 14th to have the air conditioning fixed. I did that online, which was easy but I still have not had a contractor come out. So, I’ve been trying to call and I couldn't check with them. You are on hold an hour and 15 minutes till you get a representative. When I talked to one, I said that nobody has come out here and she said that she would find out and call me back. But they don’t call you back. So, there is no personal service whatsoever. If you can handle it online, they’re great. AHS have been very good as far as fixing things. It’s just you can’t get a hold of anybody to talk to them at all. They need to answer the phone.

The last 2 technicians for the air conditioner that wasn't working properly were top-notch. The first one sucked. He made the experience awful. When I called American Home Shield initially, the first guy came out. He looked at the air conditioner and said the air conditioner compressor was gone. He did something with the air conditioner and said that they didn't have the part in so he was gonna have to order it. That meant I was going all the way through the weekend with no air conditioning. I wound up taking care of business with that.

The dishwasher wasn't draining and submitting a claim to American Home Shield was simple. Home Buddy Appliance Repair did well and they got whatever was clogged in there so it drained properly. Also, they were nice and friendly. I do some property management and 'm a Realtor. We put a lot of people into home warranties and I do about 40 to 50 transactions a year. So we're with all the folks out here, the reps and the area representatives. American Home Shield offered the monthly payment, which was why I initially went with them. But I don't like the way they charge $100 when everyone else charges 75 for a claim. I’ve since found out there are a couple others that also do the monthly. But my experience with AHS has been good.

The electrician that came out to work on the Whirlpool tub found the problem in the control panel that made the tub work. The problem is the control panel itself doesn't work. You have to take the face off it and stick your finger in there to operate the Whirlpool tub still. He had said that he was going to deal with American Home Shield and order one of those and he has not. I've tried to reach out to American Home Shield about it but I haven't gotten any response. Also, it takes forever to try to call somebody on the phone when submitting a claim. The contractor that fixed the icemaker was really good though.

I have no problems submitting claims with American Home Shield. It's just like some of the contractors who come out are idiots like this last time. We had a plumber come in first and he couldn't do anything, and he suggested the whole well guy, which fixed the problem. But when he was here trying to fix the problem, he ruined our faucet. He said he couldn't unscrew it to get the sediment out. It backflushed the lines. And ever since I moved in the house, I had no problem unscrewing the thing. I just used a butter knife, but I didn't screw up my faucet. He's a plumber, so he does this for a living and he takes out his tool that didn't work and screwed up my faucet. Now, if it gets clogged, I have no way of unclogging and getting rid of the sediment now, which forced us to get a new faucet, which I'm gonna have to call Home Shield for so they can replace it. I already called the plumber and they refused to replace it.

One of the AC units in our house was on and it was blowing hot air. The contractor ended up coming out two days in a row. They made a fix the first day and it was blowing cold air again. Then, it started blowing hot air intermittently. So, I called them back. I went directly to them because I had talked to people there and they came back the same day that I called them. They were able to get it fixed permanently and everything's working properly now. We’ve been with American Home Shield for four years and everything has been good in terms of our policy. We've been happy. We had a couple of issues and we were able to get them resolved very inexpensively. A problem with that same air conditioning unit was the reason we got them because it cost us a few thousand dollars to get fixed right after we bought the house.

When the burners were out on the stove, I contacted American Home Shield directly and spoke with a representative who took all my information that I provided. They initiated the claim and gave me the name of who I was supposed to contact, and I called the folks. I got an 800 number where it was like a call center environment. They then dispatched the person out and that person came. He was overly friendly, but he was fine. He fixed the problem. The only problem I had was he didn't even screw the stove back on.

American Home Shield's claims process seemed to work fine once I got through to someone. The only thing that was a little awkward was the person from the insurance company found a supplier, but they were about three hours away, so I had to have her look further to find the people in Vail. Once they got that taken care of, it went fine. Vail came out for my AC and everything's working very well.

The contractor that came out for our AC was very nice, knowledgeable and he did a good job. I didn't have any problems with him. There was a leak in the system somewhere and I just needed some Freon. I haven't had any problems with AHS. I also had an icemaker replaced before.

The contractor wast on time for our AC unit. There was something up in the attic that kept tripping it and the guy fixed it in 45 minutes. Everything was very good with the claim and it's been good so far with American Home Shield.

American Home Shield sent Awesome Appliance Repair to repair my washing machine. As far as doing a claim, the process is fine as long as they come to the phone. It took two hours for them to come to the phone for a few times. I don’t like that part. It was terrible. Also, before Awesome came out, AHS sent somebody else and I didn't like it. They’ve been out to my house four times for the same project. I told AHS, “Don’t send them ever again to my house.” That was when they sent Awesome out, and they did fine.

I live in an old house and I wish that the waterlines outside the house were covered with Home Shield. That would be wonderful. But it's been okay. I've had so many plumbing issues and I’ve had to have multiple people out for the same issue. They fixed the issue and I was even quoted $3,000 by somebody to dig my whole dining room floor. They told me I have a problem at the bottom. They snaked it and everything was fine. Then, another company called and said they wanna schedule for a second opinion. But nobody called me to say what was happening so I didn't have them come out. And quite frankly, I didn't feel like waiting 30 minutes to talk to somebody because their customer service is terrible to get through to.

I did a claim to American Home Shield for an issue with our washing machine. It was making noises upon startup and filling up the tub itself. After reviewing some items online, I found that the water pump itself was probably having issues. The person from Coastland Appliance came out, looked at it, saw that that was the exact same thing and gives confirmation and he ordered the part. It came in a couple days and he fixed it promptly. It's working perfectly now. So everything is very satisfactory. From time to time, which is nice, American Home Shield has specials where you have air condition tune ups. That's been very helpful too.

Here is an authentic review of AHS for a change. This is the absolute slowest and most expensive way to protect your home from normal maintenance costs. If your air conditioner breaks, be prepared to immediately pay $75 to wait 8 days for your contractor to come diagnosis the issue. If the issue can be fixed on the spot, you got lucky. And you should consider driving directly to the nearest casino before renewing any AHS contract. If AHS needs to order parts, you can be rest-assured they will order them from the cheapest, slowest supplier to save them a few dimes. You will be left sweating with your pets through 90 degree weeks while AHS lethargically (in my opinion, intentionally) delays "Authorizing" your replacement parts and labor.

The AC was not cooling like it should. It was set on 72 and it kept being like 79. I thought maybe somebody could come out that's why I called AHS. After about 10 times of calling, I talked to someone who sounded like he was in another country and he didn't understand English. Then the guy from Metro Air Services came out. He wasn't professional because he didn't act like he came to do any work. I told him to take his shoes off. He wasn't ugly but he didn't seem like he knew what he was doing. He was just somebody who got a job. I asked him how long he was doing. He said that he didn't have to come upstairs and go in the attic.

After many phone calls with this company, on hold for MANY hours, to use their services that I have paid for. Once purchasing their plan and then the copay when you request service. I have a sewerage back up plumber needed. AHS sends 2 plumbers aids who are not experienced. (Also had no masks, booties or gloves!) They use a snake suitable for a toilet on my main clean out. They claim the blockage is by the sidewalk so they can't fix unless they dig up and replace the pipes! They leave. I call a local guy, he snakes the drain properly, viola, it's clear. I pay him. Now I want my copay back from AHS since their plumber did not even attempt to fix problem. Not worth the time for this company's worthless plans.

On 11/08/2019 service request for my heater they assign contractor was Northeast Mechanical Contractors LLC. Waited until 12/11/2019 for him to install my heater in the freezing cold. Finally after texting back and forth with him he install the heater on 12/12/2019 and told me to call him in April for him to connect the central AC. April 10-2020 I text him that I needed the central AC to work before it got really hot. My granddaughter has allergy and she needs the AC. Told him that I needed the AC to work before the end of April. He said that is fair.

My AC would only pop out cold air for a minimum time and it wound up needing Freon. The company that came out was top-notch. We've had American Home Shield for at least 10 years minimum and I love this company and what it offers. But they've gone up quite a bit for the last two years. Also, we have a refrigerator in the garage that they won't service because it's outdoors and I wish that they covered that. But it has paid for itself time and time again. So, I don’t have any complaints. It’s like insurance. You're hoping that you don't have to use it but it's great to have if you do.

Going through American Home Shield for claims is a pretty easy process. The challenge is describing my problem based on the categories that are offered. The downside is that I have to wait for service. When I put my request in, somebody would contact me within 24 hours and try to schedule service within 48 hours. We had our air conditioner go out one time here in Texas and it was not ideal for us to have to wait three days to get our unit fixed. Still, paying $75 copay rather than paying the full price when my heat pump or air conditioner goes out completely makes it easier to rationalize waiting 'cause of the money that is saved.

We have a few houses and we established an account with American Home Shield for our other house years and years ago. We just moved into this house a little over a year ago. We've had a lot of luck through the years and we wouldn't have stuck with the home warranty for so long if we weren't happy. When the valve on the wall coming into our refrigerator was leaky, Sigmond Plumbing was sent out. We had them before and they were awesome. They got the work done quickly and they were really nice and friendly. We just recommended American Home Shield to my brother-in-law who is buying his first house.

One of the burners on our stovetop was not turning on. I submitted a claim to AHS through their website and found it to be pretty user-friendly. I could pick the date when their contractor would be sent out. GE Appliances came on their behalf to do the repairs and provided good service. Our stovetop has been functioning well since then.

Our garbage disposal was turning on, but it wouldn't grind. There was a little bit of water under the sink. I submitted a claim online to AHS. The website was really friendly. It was easier than trying to call them on the 800 number. I got a phone call from the plumber the next day. They came out that same day. They put in a whole new garbage disposal. We only have one drain. We have a farmer’s sink in the kitchen, so it was draining very slow. If they hadn't come out, it would have affected the whole daily use in the kitchen. The service of the contractor was excellent. They were very professional and very courteous. AHS was also very professional and efficient. The turnaround time was more than what I expected, 'cause I've had issues in the past, and the turnaround was really good.

My air conditioner wasn't working. It was blowing hot air. I submitted a claim to American Home Shield online, but I made the appointment over the phone. The tech from Muehlbauer who came out was wonderful. He called, he was here when he said he was gonna be here, and he had to go get a part. He came back and everything was done in less than two hours from the time he called. So, I was very pleased. The unit is working better now than it was before. I've recommended American Home Shield to other people.

My toilet wasn't filling and I submitted a claim to Home Shield. They sent Fix It Services to handle my problem and they were at my place for five minutes.

The dishwasher wasn't washing the dishes. The dishes would remain dirty and full of residue from the dishwashing liquid so we'd have to rewash the whole thing by hands. Then the washer stopped washing. The technician had to order a part so we had to wait for it to come in. They came back right away after they got the part and did what they said they were gonna do. The washing machine is good but the dishwasher still is not washing but and we can't get through to American Home Shield. We're on hold for hours on there and nobody ever freaking picks up. When I put my claim in the first time, I ended up not talking to anybody because I was on hold for 2 hours and I just gave up and filed it online. The contractor responds right away but to get customer service is not in the cards. They don't respond. It was eternal hold with the music. We've been clients for 14 years but if I had my option to switch, I would switch to another home warranty company.

Eagle Heating & Air came out for my air conditioner. They were on time and professional. They didn’t come in the house. They went straight to the air conditioner and did what they had to do and then they left. Overall, I haven’t had any problems with Home Shield. So far, so good.

I had another warranty company that I was not satisfied with before and I didn't like the way they did business, so I went to American Home Shield. I called American Home Shield when the AC wasn't getting cool. The reps were nice, cordial, and businesslike. The contractor contacted me within 48 hours to set up an appointment and within four or five days, they were here. The tech knew what he was doing. He also knew American Home Shield’s requirements as well. So he did what he was supposed to do.

A guy and a young lady came out on a Saturday night and he went in and looked at my unit. He only touched one of the pipes on the outside of the unit. Then he went outside and he checked something out there. He came back in and he said to take a picture of the outside of the unit that was inside my utility room. And he said it was a coil that needed to be replaced because I had two leaks.

I stuck with American Home Shield and they have been fine to me so far. They're prompt. I filed a claim when the AC wasn't cooling. They told me they would contact me about 24 to 48 hours, which they did. Everything was good with the contractor.

I own this house. This house is 29 years old. I use this house as a summer home. I had American Home Shield from that time, paying them $45 a month. It went up but I don't care. I know everything goes up. At this moment, I was paying $60. But every time, in all those years that I had with them, the only thing that they have ever changed in this house is a refrigerator, after so many years, paying so much money. I always had a fight with them to do something.

The HVAC people came and said that I was gonna need a plumber to repipe the whole line. So, I called American Home Shield and they said that they would send someone out. The plumber came out but he said this was not his jurisdiction. So, I called AHS and they sent out a different group of HVAC people and they fixed it correctly. AHS has been good to me and I would recommend them.

The AC wasn't working. It was just blowing hot air. The contractor fixed it and it's okay. I have cool air and I'm happy. I'm very satisfied with AHS. They get people out fairly fast usually and they take care of me.

We’re happy with American Home Shield. When we submitted our claim, we were able to get through real quickly. We were able to talk to somebody, and we got our claim handled very quickly which is good. Sometimes we really can't get somebody who will fix our problem because of COVID-19, but that's to be expected. American Home Shield is good but $75 every time their contractors come out kinda gets to us real hard because I'm unemployed.

The contractor was awesome. He came out in about 40 minutes and was really quick, nice, and professional. Everything's working really well with all the locks. However, the people for the current claim with the washer are horrible. It's been a nightmare. I have not had a working washer since June 24th. The washer stopped spinning. I called American Home Shield and they said they had this contractor but they couldn't get here till a specific day. I asked if they could get whoever could get here soonest but that was a huge mistake. I've been working with Appliance Tech and they suck. They came out and the guy said I needed the most expensive part. It smelled like burning rubber and I thought the thing he just needed was the belt. He said I needed a power console board. He said, “I'll go to the store and I'll get it, and I’ll come tomorrow.” They didn't come so I called them, and I called them, and I called them. They said they were on their way but when I called them again, they said they never said that.

For companies that provide home warranties, American Home Shield has been rated the highest. It's the contractor that's the issue. Service Mechanical of Tidewater came out for our AC unit. However, they still haven't resolved the issue. They are impossible to get in touch with. So their phone number would either ring endlessly or it would ring for between one and a half and two minutes because I've timed it and then it would beep and disconnect me. I've tried leaving a message but it would still disconnect. Then sometimes, it's busy. They also have no website and they have no email. So the only way I've been able to get in touch with them is through American Home Shield. The communication has been non-existent.

There's a motor in the washer, which sucks the water out and that was not working. Initially, I filed a claim with American Home Shield and they took forever to send somebody. Then the guy who came over didn't even open the washer or do anything and filed a report. Two weeks later, there was no response from American Home Shield. So, I called them and asked them why there were no next steps. They said the technician who came over from Accord Appliances filed a report that it was because of we damaged the washer. I don't know how he can look inside the washer without even opening the washer.

American Home Shield is convenient. When the disposal was clogged up, we submitted a work order online and Sancho Services emptied it out. They were very professional and quick. It's been working well since too.

American Home Shield has been great and I am very pleased with them. They're receptive. When I call them, they would call me back and they are attentive to me. During the COVID, it was a little hard getting to them. But they did call back and they properly had somebody contact us and get on board. The only thing I really had to call them about was regarding a hot water tank.

We had a claim regarding our AC unit and it did not go well. I've got a two-ton air conditioner that supplies air to my add-on to my house, which is a den and a bathroom. It went out and they condemned it. That was earlier in the year. They said it had a leak in it. I've only been in this home 3 years. It had a new coil put in right before I moved in. It was supposed to have a warranty. They told me 10 years at first then they said when it changed ownership, it went to 5 years. It should have 2 years left on it. I was trying to trace it down through Trane to get the warranty to cover it because American Home Shield told me it would cost $1,477.50. I'm still chasing that particular thing down. I don't think it's fair for me to have to pay that when I've already paid half for one that should still be working.

I asked if First American Plumbing could tell me where the water was coming into my house, because it entered my office area under my desk. I pulled it out and I dried it out over the night and it dried. Then I went outside and finally found something myself that there was a possible break in the mortar in one area, so I filled that, and I haven't had any problem since. But then they should’ve looked at that kinda thing. The guy just spent a few minutes discussing it with me and nothing more and I spent $75 for that. Overall, I was very pleased with the way American Home Shield dealt with my request for support. I like that they respond quickly and arrange for things to happen very quickly. After that point was totally stupid. I didn't like being charged for it when there was no work to be done.

My air conditioner wasn't coming on and I went online to submit a claim to American Home Shield. I was then told that I would be called by their contractor. They sent Total Air Care. I told the gentleman from there that my house wasn't cooling very fast. He said that because of how far the vents were from my duct or the actual machine, my house wouldn't get cold. He wasn't the most friendly but he got the job done and so I'm pleased. Back then, my temperature was going below 80. Now, I have my thermostat set at 75 but the temperature hasn't been going past 78. The AC runs constantly now which is a waste of electricity. Regardless, AHS has been very responsive.

It's nice to be able to call American Home Shield and then like for my AC claim, they sent somebody out quickly and it was fixed within a day or two. It wasn't blowing cold air before. I filed the claim online and the technician from Grady's Air came out the same day or the next day. We were very impressed. He was professional and the AC was repaired the same day. Everything was great. Now, the AC is blowing cold.

Our freezer wasn't keeping cool. I had gotten an H1 error on the freezer side. I called American Home Shield and they connected me with Cooper Appliances. The guy from Cooper came out and said that there was one part that was not working right. He ordered it and about five days later, he came out and fixed the part. Three days later, I went to get some water from the refrigerator. We have one of those water dispensing refrigerators along with the ice and the water wouldn't come out so I called American Home Shield right then and there. I told them I got another problem with the refrigerator and then they connected me with Cooper Appliances. Cooper Appliances came out with a different tech. He tested a bunch of stuff, looked at it, and determined that three to four parts needed to be ordered for this repair.

I had a spa issue and I filed a claim to American Home Shield. Expert Pools came out and they did a great job on the problem and took care of the problem pretty quickly. The first time they came, they took care of the problem. The second time they came is because the seal broke. It was a totally different issue. Once you fixed one thing, you could have just taken care of the whole problem at one point. But it’s still good. I'm pretty satisfied with American Home Shield. I’ve been having them for a while. I already told lots of friends about them.

With AHS, I encounter issues when a job needs multiple kinds of services. Also, if there's a piece missing, that has to be ordered. Those things are not documented for Home Shield to know about. When a service person comes out, my job order ends but the work has not really been completed. Regardless, I've been with AHS for two years now and all of their contractors have been very professional. I am easily able to submit claims online. Most recently, I had their contractor South Cooling out and they were very good.

I called American Home Shield regarding a leak caused by rust that had built up in my guest bathroom faucet. Their reps said High Priority Plumbing and service would be calling me soon after to schedule an appointment. They called and came and initially, I thought they did a great job. However, things were not completed to my satisfaction. Two days later, things were leaking again. I called Home Shield and they set me up another appointment. High Priority immediately responded and set a tech out.

My neighbor kept telling me that I needed some kind of insurance. I never did listen to him until one winter, my heating system got frozen. After that, I became a member with American Home Shield. I called in a few times and whoever the contractor was came and took care of business, so I've had no issues. They're knowledgeable and helpful. They talk to you while they're doing the work.

After purchasing our home, my wife wanted to make sure our locks were reset. When I first got my home warranty over the phone, the AHS rep whom I spoke with asked if I'd be interested in having my locks changed. I was told that it was fairly quick for their contractors to contact me and set up an appointment. But then, I got some communication from Home Shield stating that they were trying to locate somebody to conduct rekey service on our home so they were having difficulty finding somebody. Three weeks later, Home Shield sent Pop-A-Lock to our place and the techs who came were very fast. I ended up having them do 10 keyholes but they were in and out in 45 minutes. They gave us nine keys in total. Things worked really well and they were very professional. We enjoyed their service.

Third Generation Plumb and Mechanic came out and our issue got fixed. The only thing that I keep wanting is a hard copy of the plan, but it never gets mailed to us here. I don't know why Home Shield can't just send me a hard copy of the contract. Other than that, our experience has been great.

Airmax came out and had to replace a capacitor. This one was a good experience. The other experience wasn’t. When the guy came out, he said there was nothing that would be repaired through the Home Shield process. He said the thing wasn't covered. Overall, it's fine.

A ceiling fan wasn’t coming on and after I made the claim online to American Home Shield, the contractor took a couple of days to come out. I’m all good with AHS and I have no complaints. We've enjoyed it.

I had an air conditioner problem so American Home Shield sent somebody out. The man was very rude. He said that somebody has stolen parts off my unit which was not true. I know it’s not missing because it’s inside the house in my master bedroom. I have alarm system and when I leave, I turn it on. So if anybody breaks in my house, I'm gonna be notified. He said he could fix it for $320 to which I said no. I called out another company and they fixed it for $125. I asked them if any parts were missing and they said no.

Our AC broke down. I called American Home Shield. I explained to the lady that I was disabled when she called, and she was able to push it up to a priority order so that I could get somebody out right away. Then the contractors came out. They assessed what was going on Sunday and Monday morning, he came and fixed it. As of now, everything is working okay. He told me what was going on. He also told me that he has to fix something and he was able to give me some insight on the unit just moving forward with it. I was overall happy with the service.

I like the way that Home Shield changed the service request process. When I first started years ago, it was an 800 number or an 888. I called and I would wait and wait and it could take forever to get a person on the phone. But now, it’s automated or somewhat automated and it seems to work a lot better now. We had 90% resolved the problem with some liquid plumber before Universal Plumbing got there, and they got there, they checked and confirmed it. We ran a lot of water and didn't have a backup anymore. They showed up on time, were pleasant to deal with and professional.

Everything worked out great with our first experience with American Home Shield. They said the company was going to call and we should have heard within the next 24 hours to 48 hours but they didn't call, so we ended up calling. They appreciated it and they fixed the problem. They were very good.

I like American Home Shield and it has been fine so far. The rep from Wester Electrical replaced a fuse in our breaker. It kept tripping and the electricity wasn't working in our bathroom and our bedroom.

I had claims with Home Shield for the dryer and the fridge. The tech from Axus fixed the dryer and it was no problem. Then, he said the fridge needed a part and he could fix it but he would get the okay to do it through Home Shield. They denied it because they said that it was a recall item. The tech said to call Samsung and see about the recall because he couldn't do anything until I get that taken care of. I called Samsung and they said there was no recall so I have to go back to Home Shield and see if they would fix it. At that time, we had been having that problem for a while with the fridge. It was having ice issues and it was over freezing and making this weird loud noise.

I had a good experience with Dirt Cheap Appliance Repair. I enjoyed the service guy. When he called, he was on his way. He came on the day within the timeline that he said that they were gonna be here, and he got right to work. He was very friendly and asked me if I had any questions. He was very informative and showed me what the problem was. He showed me the damaged part and the new part that was being put in. He gave me a few tips and hints about my dishwasher. He cleaned up, had a protective covering on his shoes, and worked right there. He was saying that if anything happens in the next 90 days to give them another call. I really like that.

I like the way Home Shield set it up to where when I go on to file a claim, I can give them my $75 right then and there and I don’t have to do it when the service provider comes out and do checks and whatnot, and just do everything online. I really liked that change they made over the last year. My biggest surprise was when the water heater blew a leak. That was a little time consuming. It took the gentleman a couple of days for him to get out here. So, I had to have all the water off in the house. That was the only long delay that I ever had. That was done within three days.

I had had a claim before Everest Air & Appliance Repair came out for the same appliance. Who came out the first time didn't fix it correctly. I didn't notice it until it was too late. It was over 60 days. So then I called again and they said, "Oh, it's too late. You have to call your insurance again." Then I called American Home Shield and I had to pay again. I had to pay twice to have the fridge fixed. I wasn't too happy with that. The first people that they sent out to me didn't fix it properly and they also didn't even put the back on the refrigerator. They left it just sitting on the side of the refrigerator. Also, they don't go on my roof when I have a plumbing problem. My cleanout is on the roof and they don't go up there. I'm not too happy with that as well. With AHS, it's like, "We cover plumbing, but not if we have to go on the roof." So that kinda sucks.

I didn't have hot water and I filed a claim with Home Shield. I called on a Wednesday and Sundance Services wasn't going to be able to get anybody in until the following Monday. I started calling around and I had my friend's husband come over and take a look at it. Then, I cancelled the appointment and whatever my friend's husband did didn't work long term. I had to call Sundance Services back again and fortunately, they were able to get me in on Friday morning, which was a much better timeline.

We’ve been in our house for a year and a half and American Home Shield was the warranty that was part of the deal that the seller had. We extended it and now, we’ll be in our second year contract with them. The online interface is good, especially utilizing it from my phone. We've had a number of issues and they've been able to send out someone, so overall it was okay. When our AC was leaking through the ceiling, American Home Shield scheduled Sirius to come and the claim went okay. We had Sirius over the weekend, which was fine ‘cause I was able to do a short term resolution so it didn't trip to the ceiling and destroy it completely. Also, the technician who came was really informative and good, and he resolved the issue. After that, we had another issue that was partially related, but they sent out another technician and there was no problem. It was good.

Air Climate Solutions was great. The guy knew what he was doing. He was friendly and efficient. I haven’t used the AC much since then, but it was working fine after he repaired it. On this claim, American Home Shield is really good. I put the claim on the internet and they responded immediately. I had them years ago and they were good too.

We had 2 claims about 2 separate AC units. For the first claim, the issue was it was tripping the breaker. It would stop then the breaker would be tripped. My wife called the claim in but she was on the phone for a solid 45 minutes. We were told the contractor would contact us that day and they contacted us the next day. He was a good dude. He told us exactly what the issue was so that led us to a subsequent claim. He showed my wife that there was nothing wrong functionally with that AC unit and if there was an issue, it had to be with the box. It was a positive experience.

There were two companies that came out for the AC. It blows out warm air a couple of times a day. My wife did the claim and the contractors were out really quickly. However, the last company didn't do any work. They just inspected it. The guy took a look at the AC but I feel like he didn't know what was wrong with it. I thought that maybe the coils need to be replaced in the AC, but I don't remember him saying what the issue was. The AC is still cycling warm air. Other than that, everything was great. If anyone is looking for warranty on their appliances, then they should go with American Home Shield. Having the home warranty is pretty valuable.

I had an AC issue recently. I had one guy look at it and he wanted $1,700 and probably more. The second guy that came out was right on. He knew what he was doing and fixed it in a few minutes. It was just a coolant issue. It had too much Freon in it.

I called AHS and submitted a claim because our fridge was not cooling the bottom unit. This had happened before where the fan got some moisture and froze up. The seal was also not level, and we think that was a problem, so the contractors went ahead and fixed the seal. The contractors were there on time and they were very professional and timely. They respected the social distancing guidelines that are going on right now. They explained to me what they were doing. So far, I haven't had any problems. I'm very satisfied with the high level of service that I received on the three claims I've made with AHS in the last two years. They have sent very professional and knowledgeable contractors to handle my claim.

American Home Shield sent Service-all for an AC issue. They were the ones who came out and actually fixed the situation. I had another company assigned to do the job, but they never called. I called and left messages for them. So I called American Home Shield and told them, “Hey, the people who originally got the contract to do it didn't respond,” and American Home Shield, immediately that day, when we're on the phone, got the company that did come out and fix it. Service-all scheduled to come see me. They came early the next morning and took care of the problem. Since I’ve made American Home Shield aware of my issue, they immediately rectified the situation. I've always had great service with them.

I got sucked in with the we are the oldest and best speech! When I went to file a claim that was very lazy on their part! They took my 100 almost instantly. Lazed around to get out here, had to order a part and then it said back in a month. Month came and went-no show! Called the Philippines and Don (who I barely could understand) said he would look into it but no call and no show! Have been on hold (ignore) for over 3 hours with this problem. Extremely negligent with my money unless of course it is paying them! BTW call the sales dept. and you will get right through. Don't let them transfer you however because you will be on a waiting journey for quite some time.

I turned in a A/C claim 6/1/20, Tech came out said It needs evap. That it was leaking. It was ok`d and ordered by AHS. I tried to contact AHS over the 5 week period. Finally on 7/8/20 the A/C company called telling me I need $1242 for out of pocket. I cannot contact AHS find out why. I spent no less than 4 hrs. on hold. Finally talked to a live body. Was told unit was modified and the call was disconnected. I tried to call back to no avail, I went on my account for other ways to contact. I got different phone #`s that led to the same hold message. I have not even figured out how to cancel because all I got is a phone #. I live in the Arizona desert. It has been over 110 consistently. I been a customer for about 10 months now, had my monthly payment increase from $32 to $48 and I have never used it. I paid $125 for nothing. I am not a happy customer right now. I wrote this review in hopes that they care enough to contact me.

I was contacted by American Shield. After explaining my experience with a representative they are reimbursing me for my microwave. I appreciate the company for following up on my claim.

I've been a customer of AHS for a while now. On June 2nd, I filed a claim because our fridge stopped working. We've had 2 visits from a Sears repairman via AHS, but still fridge is not working. I have ice chests in my kitchen and have spent a fortune on ice. Have been told by Sears repair they have ordered more parts for the fridge and hopefully it'll be fixed this time. No assistance from AHS. Other than to tell me to be patient and they have to go off of what the technician says about the fridge. Obviously the fridge is not repairable, as it still isn't fixed after numerous parts. Again, only assistance is to offer me a dorm refrigerator in the meantime. Large family with food in ice chests all over my kitchen. A dorm fridge will not solve my problem. VERY disappointed in AHS.

Air condition was dripping through the ceiling. Jeremy from Air-Us Air condition of Texas in Garland came out. He was prompt, courteous, professional and knowledgeable. He found and fixed the problem. He also drained the water from my ceiling and answered any and all questions I had about removing the wet spots. It is the next day July 11, 2020 and no water is dripping. Thank you Jeremy, you know your job.

We paid $100 for pool filter service only to be told, "it is not covered." Our pool water was very cloudy and our pool chemical company suspected the problem was the pool filter or the sand needed to be replaced. The American Home Shield pool company tech said he came to our house but he did not leave any information that he actually inspected our pool. He would not respond to phone calls or texts. We doubt he actually came to our house. He said the pool was fine. He said sand is not covered. Why should you pay for insurance if important items are not covered?

Awful company. Literally no customer service. No live reps on the phone and you cant do anything on their website other than ask for service. I requested service on my fridge on 5/30, and it was fixed and worked for about a month. Then on 6/24 requested service again, this time when they came out they needed to "order a part" but closed the work order and posted a completed status on their website. So I requested it again on 6/30 and the status of that request is "Authorization under review", it is now the night of 7/10 and I've not heard anything from anybody.

I've had good experiences. A couple times, it hasn't worked out for me, but on the average, every time I've called, they send someone out and I've been satisfied. When I called due to a leaking of my two faucets, the rep said someone would call me. The interaction was well and the young man who came was very nice and mannerable. He told me what he was doing and why and it was wonderful.

Our AC is cooling at 55, but not at 70. The technician from Baskett's Repair came and looked at it. He said everything was okay with it. It's running and cooling. He did a great job of checking everything and making sure it was working. Then they came a second time to look at it but it was still doing the same thing, so we didn't know what was going on with it. Other than that, we were satisfied with them. He did his best to do what he needed to do. We've had AHS for three years and my husband is pretty satisfied with them.

The AC wasn't blowing cold air so I submitted a claim to AHS. The contractor didn't take any time at all. He went to it and came back, said a capacitor was out. So, he fixed it. He was polite, very professional and had his mask. Everything was good.

Our garage door didn't open and close. When it closed, it went back up. It never stayed closed. The contractor that AHS sent came. He did it once. He said, "I know what it is." He fixed it and it works just fine. He was awesome. He fixed it in a reasonable time. He put it in a new gear and left the old gear to show me what they did. I'm a happy guy. I've called AHS for three things in the house. Everything in the house is 15 years old, which is a good reason why I got American Home Shield. I was thinking, if anything is 15 years old, it's gonna go at some point pretty soon. So, let's just pay them monthly instead of pay one big shot.

We had three sinks that were leaking and one needed a completely new faucet. I submitted a claim to American Home Shield and they sent Carl's Plumbing Services. Carl's called us right away after I called AHS. The techs from there were very professional and they did a really nice job. They were able to cover the replacement faucet under a warranty with Kohler and that was shipped to our house. We called Carl's when it arrived and they set up an appointment. The techs came again and installed it for us. They had great communication. AHS has been really good for us. We've used them twice so far since we moved into our house a year ago and everything has been great.

The dishwasher was running on its own and wouldn’t turn off. Then it smelled like something might be burning. I went on American Home Shield's website and filed a claim. It was a lot easier than calling. They sent Wright Appliance Service & Repair. They’re good. I like them. I got a piece that hasn't been fixed yet. They came out on Monday and they have to get a part.

The recent claim had to do with our outside AC unit. The blower fan stopped blowing. It would come on temporarily making a loud noise then it would shut off. I went through the system then I called back 'cause American Home Shield had assigned it to a different company. I had to switch it over to Ace 'cause we've dealt with them multiple times in the past. The other company has bad reviews on it, where Ace has much better reviews with customer satisfaction. The guy that came out was knowledgeable. Whenever American Home Shield sends somebody out, I ask them questions so I can get a better understanding of the stuff in my house that they're repairing and he was helpful and friendly. He resolved the issue because it's not making that noise and not shutting off anymore like it was.

My air conditioning system kept cutting in and out so I reported it online to American Home Shield. Using their website was easy. They sent Fleshers Refrigeration to handle my issue and they were really good. They were prompt and polite. The tech who came explained what the problem was. Fleshers ordered the part that was needed and got my problem fixed. However, my AC needed some Freon and I had to pay $440 for that which was excessive considering I have insurance. If AHS provides insurance, they should cover everything.

The AC wasn’t cooling but we didn't get Freon put in it. The contractor went ahead and installed a new system. They worked on it for a couple of hours.

Realty Rekey came out. However, it took quite a while to get a hold of the company. But once I did, they were great. The technician that came out was wonderful. We also had More Plumbing and he was very communicative and very prompt. He was good. The other one that we had was Turner Electric. Our technician that came out, Brandon, was wonderful. He was helpful and kind. But the front office was absolutely horrible to communicate with. She would call every morning at 7:00, and that's not a time when we're up and going. I have my son sleeping, so I don't answer my phone that early. This went on for about a week. Good business time is anywhere from 8:00 to 8:00, those are decent hours. I would call her back at 9:00, and I would always leave a message, and then I'd get a call the next morning at 7:00 am.

I'm a long-time loyal customer and I feel there should be some kind of kickback or something. I've had American Home Shield since I lived here. It's something I did and then I pay it every month and keep going. I call when I need them, and they're available to me. It's convenient and if something big was to happen, it would benefit me then. Luckily, nothing big has happened, so that's a good thing. On my recent claim, they sent out a professional for my electric issue and everything was good. He was very nice and he knew what he was doing as well.

Submitting claims to American Home Shield has been easy in the five years that I've been with them. I call them and they take the service fee. Then, AHS would cll me back and let me know when they can get a contractor out to my location. A company would then call me to say that they would be out at a certain time or that they are on their way. Most recently, I had their contractor Legacy 4 out for a plumbing issue and their techs determined that I had a faucet that was frozen due to hard water over the years. They couldn't repair it nor clean it out and so they went out to buy an updated faucet and came back. They replaced what I had within an hour.

The refrigerator was getting condensation back up and it was icing over at the bottom of the freezer. The Sears technician came out after two days from the time we placed the call. So far, everything is fine. We've had American Home Shield for almost 11 years on this property and it's just one of those things where we haven't had any issues with it. It has worked out for us over the years and on a couple of other properties we had and everything we had there as well. It came highly recommended at the time of purchase.

The most recent call that I made to American Home Shield was to fix my refrigerator. Somebody came and he vacuumed the back of the coil and said, “I needed a new part.” He was supposed to get this part. The refrigerator was not working well. The bottom was freezing. The freezer wasn't freezing, but my meat container was freezing. I called again at American Home Shield and told them I wasn't happy with whatever was done. They said they'd send somebody else to look into it.

The AC wasn't blowing cold air and I called American Home Shield. I talked to a representative and they set up for an HVAC person to come out. The contractor was very thorough but they weren't able to fix the problem because it wasn't in their scope of practice. The unit wasn't getting electricity from the house and since they were HVAC, they weren't allowed to do anything beyond that. They could only work on the actual unit but they told me what the problem could be, what to do next, what the resolution could be and showed me a little more information about the HVAC unit itself as well as what I could do in the future to test it out myself. So, it was very informative.

My freezer was freezing, icing really bad and my fridge was not getting as cold as it should. The technician from Mr. Fix It Appliance came out and he did an excellent job. He was very thorough and made sure that everything was done right. I highly recommend them. I would get him back again.

Our air conditioner had a clot in it which caused it to back up and water started coming through our hardwood floors. I submitted a claim online with AHS but I had so many questions and the website didn't answer them. I would have loved for them to have a chat feature where you talk to real person. We do it in the car industry all the time and it could mean the difference in a good customer experience versus a bad customer experience. It's also not really expensive. For every 15,000 that call in on the chat feature, it’s around 18 to $20,000 for a full year subscription. We went to it and we loved it.

Accent Heating and Cooling has been out several times because my heating and cooling unit is a mess. They always were very quick to come out. They were professional and friendly. They answered my questions. So far, so good. My house is staying cooler now. American Home Shield has always been right on top of things. Whenever I submit a claim, I usually get a phone call within just a couple hours. Whoever they set up to come and fix whatever needs fixed calls me by the end of the day. American Home Shield's website is easy to navigate too so that's a plus.

The microwave was not heating properly. American Home Shield assigned the repair company right away, but it took over a week to get the parts and get the repair completed. So their speed of service is not the best, but they did get it done. As far as their claims process, I go right online and submit it. The difficulty is trying to call somebody. But for the most part, if you go online, everything's pretty quick and easy. The online system works well. The contractors they usually send out are usually small businesses, which is not a bad thing. I kinda like that idea. They're usually pretty responsive.

We have two air conditioning units, one on the first floor of our house, and one on the second floor. We noticed that the upstairs was getting very warm. We tried to turn the AC on and it wouldn't turn on. It sounded like it was trying to but it didn't. Total Air came out there and they ended up fixing it. They were really polite and very informative in what they were doing. This was our first time having to contact AHS for something and it was a really pleasant experience. They were top-notch. An air conditioning can run you an arm and a leg if the wrong part is broken. So, if your air conditioning breaks one time, it's totally worth having the package that AHS offers that covers everything essentially.

I’ve only submitted two claims to American Home Shield. After I submit the claims, they contact the contractor, and the contractor contacts me to tell me when they’re coming, and that takes sometimes a day or so. I haven't had any problems with any of the people. I sent in a claim when the latch on my dishwasher was broken and then my washing machine was giving me an F1 signal. It wouldn't fill up until the start-up button was pressed several times. I called American Home Shield and the contractor came. They wore mask and it was fine. Everything's functioning fine. The repair made operation of both of those pieces of equipment much easier.

We love American Home Shield. They're always quick to respond and it's easy to do the service call online. It is quick too. I did a request for a toilet leak and D & B Plumbing came out. They were friendly and professional. Also, what they came in and did was simple and they fixed the issue.

My AC wasn't working. I called American Home Shield to submit a claim and it was a great experience. The contractors were great as well. The guy was upfront about what time he was gonna come. He asked me questions about what I thought the problem was, so he gave me an opportunity to let him know that I wasn't clueless. He said, "Okay, that's good." He'd take that information.

My husband was there with the technician when there was a leaking sink. We had to wait a few days before they were able to service our claim but the service was A plus. We had water leaking in our downstairs bathroom and our kitchen and not to have to worry about that is less stress off us.

The air conditioning system wasn't working. The unit's 24 years old. One of the lines was getting so hot that you couldn't touch it. I called American Home Shield directly and spoke with a representative. Their reps are always great. They said to expect a contractor out within 24 hours, and I got an email from the contractor that same day.

A home warranty is very important. American Home Shield has saved me hundreds of dollars over the years that I've had it. I've done my claims both by phone and online. I prefer the online one as it's pretty simple and easy. You just click the button. But their actual representative is great too. The only thing that I have a problem with on the calling is the wait to speak to someone. That ranges anywhere from 15 to 30 minutes. It depends on how busy their calls are.

The professionalism, knowledge, promptness, and everything else from Prime Plumbing is squared away. They were very hands-on. The first time, the first guy replaced the flapper valve. They were getting ready to go and we both thought that that was the issue. But then one of the john's kept running and the guy came out and replaced the float valves in both toilets, which should have fixed it. Within a day, the float valve in one was hissing. It continued to fill. He came back out and said, "I think your pressure reducing valve might be off. Let's go check it." The pressure reducing valve is out so that needs to be replaced. They need to be authorized by American Home Shield to do that. It's either American Home Shield authorizes the pressure reducing valve to be replaced or they can send a plumber out here every 2 or 3 days for replacing inside of the toilet.

We had our first claim with American Home Shield. The tech repaired the issue when the AC wasn't blowing cold.

I've got a dual oven stove and one of the ovens stopped working. When the technician from South Valley Appliance got there, he didn't have the right parts so they had to order it. But they did a good job of following up and calling up to come over and fix it. So the technician came for a second visit and he got it done quickly. He also fired up the oven so we saw that it was working. He was very courteous and professional as well. I also had an air conditioning claim at the same time and the contractor came out and fixed it quickly. At the end of the day, the price was more than half cheaper than what it would have cost me to have an AC repairman come out.

My dishwasher was running but for whatever reason, the whole house would just smell like a rotten boiled egg and the water would sit at the base of the dishwasher. I called American Home Shield and the tech they sent out from Austin Appliance was able to repair it on the same day. I like American Home Shield. They usually will come and reply to your problem in a very fast turnaround. I love the fact that if you have an appliance or anything in your home that is broken or needs repair and they cannot fix, it will be replaced. All you have to do is pay your fee.

I had a problem with a leaking shower handle. American Home Shield sent out Tom Melton company. They came and messed around, and broke stuff. They were here for four weeks. I kept complaining so I asked American Home Shield to send Neace out who had been here before. The Neace people came out. The tech was here a few hours and did a great job. I appreciated the person I talked to at American Home Shield because they listened to my complaints and rectified it by sending Neace out. So I'm really happy with American Home Shield.

American Home Shield is good. I was with them for about four years and then they dropped me because they had to fix two air conditioning units. Then they started begging me to come back, so I did. Now it's much better than before and they have been very responsive. When we had the air conditioning problems before, we stayed for 12 days without air conditioning in July because they could not get the units fast enough and no contractors wanted to work for them because they didn't pay them enough. This time, when we have problems and there is no contractor available, they let me use my own contractor. I experienced that with the plumber. One time, I brought my own because they could not get any plumber fast enough for us and we had a water leak. Then the second time, it was AHS who found a plumber.

I like submitting claims online with my home warranty. It's better than waiting on the phone. After submitting a claim, how long someone would come out would depend on whenever I am available. But a contractor would call me the next day and they don't take long. For an AC repair, American Home Shield had A-US Air come out. I had done American Home Shield before and they were not that great. I went back to them and they seem to have improved a lot. They're doing really well now based on what I'm looking for.

The guy from Precision Door Service was nice, very professional and he did a great job. But American Home Shield sucks and they called me the other day wanting to know why I didn't wanna renew with them. I've bought a lot of properties and usually, American Home Shield comes with the house for the first year. So, it's not somebody that I'm unfamiliar with. They've been around a long time and they used to be good back in the day. Now, they suck and they're terrible. The customer service used to be great as well as the policy's procedures but they have changed over the years. I had a water heater that went out and I ended up having to pay $575. I pay 75 for them to come out and then, almost 600 for them, which is ridiculous. You have to pay a lot of extra on top of your $75 all the time. It's not just $75 for American Home Shield, you have to pay additional money all the time and I don't like it.

Water pressure in my house has reduced drastically to the point of almost completely shutting off. I called AHS and within a day or two, they scheduled a plumber to come out. The one they sent from USA plumbing was very nice. He tried troubleshooting our issue and thought that we may have a problem with our water heater. He tried flushing out the pipe and because of that, our issue was resolved.

I'm very frustrated with what's going on in my house with this coverage that I have with American Home Shield. We got their coverage 'cause one thing in our house broke. It took us a lot of effort and a lot of issues and a lot of money to replace it. So we decided that we would get American Home Shield and a month later, our refrigerator broke. Now, two months after that, we still don't have our refrigerator. So we're not too happy.

I'm a homeowner and American Home Shield has been worth it for me. I've always been able to get them on the phone. I normally call and speak with a person to file a claim. And before this pandemic happened, I wouldn't even be on hold as long as I have recently been. I've only had two different times for anyone ever to come out to my home. Both were very professional. The last one was with Thermo-STAT. When the tech came out, he seemed pretty thorough and his main concern was to look at the products and assess it and then to make the determination. He made it clear that he had to assess all of the options to see what would work.

Relaxed Heating and Air did wonderful. They were on time and they get out here quickly. They told me what was wrong and we fixed it. The tech had to replace something but he said there was other work that needed to be done so we scheduled for that to be done. They came back and did it. They were very neat, polite and orderly, and I was very appreciative. I’ve been with American Home Shield for years and I've really appreciated them. I would recommend them too. I had my sister get them in Georgetown, Texas.

I like how quick AHS's claims process is. In the past, I submitted claims and they would take a couple of days. Recently, I had a water heater that was leaking at the bottom. I used AHS's website on my phone to submit a claim and it was surprisingly easy to navigate. Their contractor Advanced Plumbing & Mechanical contacted me within 15 minutes of me submitting the claim and told me that their techs would be at my place that same day. The techs who came were great to work with. They were very courteous and efficient. They had a replacement heater already in-hand so I didn't have to run to a store to get one. By lunchtime that day, they had the new hot water heater installed.

Submitting the claim was fine and the person that AHS said that will call me called me in enough time to schedule. The only complaint I had was that he did not give me the old part, say if I was gonna use to file a claim for something else. He took the old part and threw it away.

We were having problems with our filter at the end of last year. We were getting sand in the pool. It was from the early 1980s filter. So, the people that came and closed our pool professionally said it probably needed to be replaced 'cause they couldn't even get any kind of replacement parts to fix it. So, we put the claim in and the pool company that closed us wanted us to go through them, but we went through American Home Shield.

I've only been with American Home Shield for a year and I have submitted three claims. The first one was my dishwasher back in December. That was very difficult because the people they sent didn't know what to do. There is not a lot of people that know how to fix my dishwasher. American Home Shield's protocol was that when the service person said that they needed to order a part, they believed them and they would order the part. But it had gone on and on.

We had a clogged up sink and a toilet that was running. We submitted a claim to American Home Shield who then sent out NW Sundance as their contractor. This has been the second time NW Sundance has come out to our place and I've been pleased with both instances. The tech did a good job and things were quick and easy. I've been with AHS for over two years and their service has been very helpful so far. It's dependable, quick and I know I can get somebody of quality when I need to have something done.

New Gen Construction came out and replaced the garage door opener because the old one was smoking. I had one so they put that in and just charged me for labor and they told me to call AHS to get a credit for the garage door opener I had. I paid the $100 deductible and then AHS never got back to me. I just need somebody to call me because they said that I didn't make a payment. I wanted to make sure I get everything resolved before I start paying any more. I called them a couple of times now and it takes forever trying to get ahold of someone. The other thing was the heater. AHS got ahold of somebody, but supposedly they're fooling around with air conditioning, which I understand. It's hot and I don't need my heat so that's on hold right now.

There was a leak, and Anytime Air Conditioning was very thorough. Their customer service was great. I was most pleased with the contractor's disposition because he was pleasant, easy to talk to and easy to deal with. American Home Shield's claim submission is an easy process. But I'm learning that there are other services that offer the same type of service, and it's cheaper and faster. It’s a la carte so you can pick and choose what you want. So, if I know my air conditioner is brand new, I don't have to cover it because that's already covered. I can choose something else versus having a comprehensive coverage that is just sort of a one size fits all. American Home Shield has been great because there have been a number of things that I've called for and they've always been there.

One of the parts on one of my appliances had given me problems. The contractors had to order a part, gave me an estimated time and they came back sooner than they had estimated to repair it. They handled it well. I haven't had any problems so far with the claims process of AHS. The times I've used it, it's been fine.

The contractor was very good. He figured out what the problem was and led us to what made the electrical problem start. It didn't take him long at all to resolve the issue. I've been satisfied with American Home Shield so far. They have sent out some people that were not good, but they rectified that by sending out different people. We had an issue with a plumber. He didn't do our work right and we don't know if it's still correct but we have another plumber to come out and fix it. So, it's all good. Sometimes my husband doesn't like the time frame that some of the people want to come. Some of them don't wanna come into your home right away with COVID going on. When our air conditioner broke down, we couldn't wait on them because my husband and I don't like to be hot. He called back for somebody to come right then and they did come. American Home Shield got somebody else and the AC has been working great.

Submitting the claim was so easy. After we called Home Shield, ABNation's called us within an hour. I was very happy with that. The tech was great. We thought our filter was messed up and he came out to check it and it ended up not being messed up. He was very friendly and nice, and they took the $100 out and everything’s great. We had excellent customer experience. That was our first time but it was a good first time.

I called Home Shield when I had some leaking faucets. Because I had two faucets, they said it was one deductible for it. I couldn't do that online. It kept wanting to charge me two deductibles. We had to wait a little while but I couldn't do it alone. So I just put the phone on speaker and just sit there, did whatever I was doing, so it was no problem. The rep then did a good job. They were prompt in sending somebody out. I got an email pretty quickly. Overall, I was very satisfied. Myers Comfort came out twice. The tech was very helpful. I was up there talking to him while he was doing it. I was watching him do it so I could learn myself how it was done. He fixed it perfectly. The sink is not leaking. I'm very satisfied.

I've had really good experience with American Home Shield. Every time I've called, it’s been good. When I had a leak from the AC pump, I did the claim online first but I put the wrong thing in there. When I called Majestic, they told me and I called American Home Shield back to switch the claim to the right thing. So I talked to somebody who did that. It was initially AC work. Majestic was a really good company and the guy was really nice too. He did a good job and it made my air conditioner work better.

Sierra Vista came out to repair the blown circuit breakers in my house. Pablo and Zeke were very good. Everything went well. Everything has been going fine since.