American Home Shield Reviews

A Water Solution was very good and the guy found the leak right away. He was very polite and he did the safety measures. I felt bad when I had to call back because I was asking how this could be a problem again and he was very polite. Each time, he showed and explained to me what he was doing and why. Now that it's fixed, it's so much better. It was a worry before because I'm a single mom and half the time, I don't know this stuff as good as I should. I submit claims with. American Home Shield online and their website is good. But they should update all information on there for each case as it comes along. When my refrigerator went bad, it was such a long time to get information. I had to get a new refrigerator and I just ended up spending a lot of time on hold.

I put in a repair request online to American Home Shield. The website was great. It was very user-friendly. They send me a text letting me know about the three-hour window when someone would come in. The person from Aire Serv came over here in about an hour and did his work, and everything is working fine now. He was a really nice person. He came over and introduced himself. Prior to that, I received a text with his picture and his information. So, when he came over to introduce himself, he said he was here to work on the air conditioner. He went out there, look around, and asked a few questions. He is a very good personnel.

We had a leak in the faucet in the shower in master bath. The gentleman that came out was named Pavel and he did an excellent job. He explained everything and Susan watched what he was doing. He had to take everything apart and replace the cartridge. We were very pleased. It’s real easy to put in a claim with AHS on their website and then they’ll send a message that they received it and then that somebody will be calling. We’ve used the warranty a few times. We had an electrical issue several months ago and the young man that came out was a really nice person. We've had all good experiences.

I sent a claim with Home Shield online and a tech was scheduled within an hour. I like quick responses and they have professional individuals. James Brittingham Appliance came for a dishwasher repair. It went very good. The tech was able to repair it the same day. He was a great, nice individual.

I had a leak underneath my kitchen sink and I wasn’t sure where it was coming from. The technician that came out was very efficient and professional. He did a great job. He was very quick to diagnose it and make the adjustments. He fixed what needed to be fixed. American Home Shield has been pretty quick to respond with getting my request for service dispatched out to one of their providers. There are different home warranty companies out there and I was with a different home warranty company before but everyone was raving about American Home Shield. So I switched and I've been pretty pleased.

We had a claim for our large top burner on an electric stove. The element in the oven had worn out and the big burner wasn't coming on. The guy from Kingdom Repair checked it and then he did something. When I went to use it, it got too hot. It burned up the pot before I could even turn around and I was in the kitchen. He came back and put in a switch. Everything is fine with it now.

A friend of mine who had some stuff go in their house tried American Home Shield just because they didn't see what the harm was and it was an affordable price. So, he figured better safe than sorry. One day, his air conditioning unit went down and it started a whole domino effect of other systems that went down in his house. So, he placed the call and next thing you know, a day and a half later, several different vehicles pulled up with different work people, and they got to work. They fixed them up in no time. His deductible from all the different services was only $500 but the work came out to several thousands. That paid for itself for all the time he has been on it. So, I tried AHS.

At 2 o'clock in the morning, my blower on the air conditioner went out. It was about 90 degrees, so I immediately contacted AHS. Within six hours, Three Brothers contacted me and said they'd be out that day. They came out and fixed the unit immediately, so I'm more than pleased with the quality of work and all. I wouldn't have stayed with AHS if I hadn't thought that they were an outstanding organization. I've had several claims, and I have not had a problem with them at all. They've been upfront, including telling me what it would cost, and everything else then is taken over by AHS. Within a day or two, I've had my problems resolved. This past time, I paid a flat $75 for somebody to respond, and everything else was covered by AHS.

The air conditioner was completely falling apart. It was rusted and fell all the way down. Kingwood Air Solutions, the first company that came out, took pictures and said that they were gonna have to come back and overhaul the motor and do this, this and that. The technician told me that American Home Shield was only gonna pay for 10 pounds of Freon then I’ll be expected to pay the balance, which was fine with me. Then, I told them to ask AHS if they would give me another air conditioner and I can pay for whatever needs to be done. He said that AHS was not gonna do it. I asked how he knew and he said that he just knew. I said that he wouldn’t know unless he asked. He told me to call AHS and find out what they’re going to do and to let him know. A whole week later, nothing.

The very first claim I submitted to American Home Shield was for a garbage disposal that was plugged up. I didn't care for the three-day wait. It was terrible. By the time they came to fix that garbage disposal, the house was smelling something fierce. AHS doesn't have any emergency protocol, which is one thing I don't care about. It was okay as far as using the automated machine to make the appointment but I would have liked to have spoken to a customer service. The technician came out twice, and he was very good, efficient and polite.

While I initially had a hard time doing a claim through American Home Shield as I just opened up my account, my rep was able to put in a claim for me immediately when I called her. From there, I was able to schedule when their tech from Dan's Pro-Lock would come by. The tech was on time, professional and informative. I had other questions about smart locks and he was able to answer them or give me his opinion. He was able to do a rekey for me and did a safety walkthrough about how we could improve our locks on a couple of different doors. It was a good experience.

I've been with American Home Shield for a few years now. Submitting claims has been super easy and I love their online interface. So far, some of their contractors have been just okay. When we moved in, we discovered a leak in our master bedroom. The plumber who was sent said it was not a covered item. However, he only told us that after he sawed a hole through our drywall. He already had access to the issue but then he wanted additional access. Fortunately, AHS sent out someone to fix our drywall.

Our AC had stopped working completely. The technician that AHS sent had it going in about three hours. AHS did what they were supposed to do and I appreciate it. They did a good job. It took a couple of days for the contractor to get here and to get things done but it was done on a weekend so I can understand that. But I was pleased with everything. It's working fine since then. No problems at all.

I submitted a claim with Home Shield for my dishwasher. It was during the COVID stuff and it took a couple of days for Arizona Value to come out, but it was nothing bad. The tech came, ordered a part for me, and had to return. He did a really good job.

All of the furnaces weren't lighting at all. So we had the appliance company, 3 Boys, come out and they did a great job. They were very professional. They took the stove apart and looked at it. Then they determined that it was an electrical problem. They submitted it back to American Home Shield and then AHS sent an electrical company out by the name of All Safe. They tested one of the outlets near the stove and the electrician said that the neutral on the power outlet was loose so he ended up tightening it and it solved the problem. So, 3 Boys didn't have to come back out. Everything is back to normal and I can now light my stove. I've been with Home Shield for a couple of months and I'm satisfied with what has been able to be covered so far. It also has been easy and convenient.

I would definitely recommend American Home Shield and so far everything's been easy. I got to talk to live person over the phone when I made a claim for our pool and they were nice. Splash Pool then came out super fast (within a day or two) to see if we had holes in our DE filters and I love them. On our closing, we had this voucher that we had to pick for a pool company and we picked Baker's Pools, but I never want to work with them ever. As soon as they're done with the money that we have over there, we will be using Splash Pool for anything else we need for our pool. They were really knowledgeable and they helped us with some things too. The repair made my life easier.

The AC would turn off when the fan motor got overheated and the technician checked it. He said that the fan motor wasn’t that bad. It turned out that the capacitor was blown out. Everything is good with American Home Shield but I've been shopping around. I don't know if paying 600 a year is worth it or not and I would recommend people to shop around for other types of insurance.

It's extremely easy to request a service for whatever issue and they get back to you on time about what contractor they went through. They give you the information about the company that they're sending for the issue, and then they'll reach out to you. This is the third time that I've had to request service (twice for the AC and then once for my refrigerator) and American Home Shield is good overall. I would definitely recommend Airmax too. My experience with them was good. Rod, the technician who came out recently, was super friendly, professional and helpful. He explained everything to me, and he showed me what the issue was. He also provided useful information about how to keep the AC clean. I didn't know that you can put water around it.

DNB fixed a broken drainage pipe in my bathtub. The technician was very charming and very nice. He did a great job. It was pretty simple to submit the claim to American Home Shield and the contractor came out the next day. I recommend American Home Shield all the time.

I bought the house 22 years ago and everything is going wrong now. It seems like everything is breaking and it looks like I'm having to replace my appliances one by one. The dishwasher was an old one and I didn't use it that much. But water was running all over the floor and I wiped it up, and I said that next time, I would double-check. But it kept doing it, so I did the claim to American Home Shield over the internet. I didn't have any difficulties but it was different from years ago when I started with AHS. It was one-on-one and I'm just not an internet person. I'm 74 years old and I'm just not up to the modern step. But it didn't take long. The guy from A&K Appliance Repair came out and checked it. He told me that something was busted inside because it was so old. He said he was gonna talk to American Home Shield about it. It was gonna have to be replaced.

The air conditioner wasn't cooling the house. I went online to AHS and clicked a button to submit a claim. It was super easy. The contractors came within the expected timeframe as well. They took care of it. Everything was good. I've had the American Home Shield for a while now and it's always come in handy.

American Home Shield's contractor Air Systems Heating and Cooling came out for an AC issue at our place recently. The first time the tech came, he replaced the belt of our unit. He also told me that he didn't know how long that belt would hold. I told him we'd take our chances but then three weeks later, that belt cracked again and something else broke. AHS called Air Systems again and the tech was back at our place that evening. He then told me that I could keep pouring money into the repair of the unit but it's shot. I appreciated that more than having him come back and forth to make repairs. He was very professional and told me that he would be submitting a claim to AHS for them to replace my unit.

I love the coverage and I have recommended it to a couple of people. This was our first claim and it went great. The unit wasn't blowing cold air. I guess the compressor wasn’t working but the AC is working great now. I had a great experience with JJK-HVAC. They were extremely nice and on time. They were awesome.

For the last official service, Liberty Plumbing came to my house at least three times. What they would do is they would put sealant in the system because they suspected the leak. The last time they came, they said, "Oh, there's only one pound of Freon left." Right now, again, it's just a game of tag. I'm trying to get Liberty to respond to me so that they could come out again. When I do get them to the house, things are good. They do what they can. But for example, they would come and fill up my upstairs AC unit with Freon. After a few days, it would not cool down sufficiently. And then, I would have to try to get them. And that's where the difficulty is - trying to get them to respond or pick up a phone.

I called in for a service and the reps I talked to at AHS were fine. Then, someone called me on the same day and when One Source Plumbing Services came out to fix the toilets, I was very happy with their performance.

The contractors that came for our AC unit recently were fine. They were here before. They found the problem and they fixed it. The drain pipe of the air conditioning unit was clogged. They had to take apart the drain and fix it. They had their face mask on. I also sent AHS a notice about my garage and they sent a garage guy out. When I filled out the stuff, I mentioned that it was for the outdoor keypad. However, the outdoor keypad is not covered under the warranty because it's not part of the system. The contractors didn't fix anything, just did a little maintenance work and said, “You gotta get your own keypad.” So, that’s the problem. I gotta still get it fixed.

I called the AHS to submit a claim because I had a problem with my air conditioner. Something was emailed to me that it was gonna be Summer Breeze that will be coming out for my air. It also left me with a telephone number to call Summer Breeze. They came out. They were done, but I had to have someone come out seven times. It seemed like my air would go right back out.

The service guy from ATR was fine. He resolved the issue. Something was backed up and it had to be cleared. The guy used a solution of Clorox and that unclogged whatever was going on, and he cleared it out. I also have American Home Shield on a rental property in South Carolina, which was why I got it for my home.

The air conditioner stopped working and it was a compressor. It was at the end of the summer season. It was from a model Bryant but it had gone out of business so the contractors of AHS had to get parts. But it was gonna take them a while since it was the end of the summer season and Bryant has gone out of business. We moved back to the home that we still owned and lived in it until they could acquire the part. The company at the time that AHS had used was County Wide. County Wide did a good job keeping us informed. But it was at the end of the season and it was in one month of buying the service. So in September eventually, the part came. County Wide came out and then we moved in to the house completely.

A year ago, our real estate agent recommended American Home Shield when we purchased a home because it wasn't a new one. It's old and they thought things could go wrong. I looked at the American Home Shield's line of business. I don't think it's an easy business because there are too many unknowns and it's hard to control events with these various homes they're covering.

There was a warranty on the home when we bought it but it was with another company and I wasn't too thrilled with them. I decided to go with American Home Shield because they seemed to have a pretty good reputation. I googled them online and checked all the references and what people had to say about them. Having an older home built in 1930, I figured I better get everything covered. Recently, the condenser cooling fan on the outside of the unit had quit. I filed the claim and the technician called me immediately, so I was pretty impressed. He did a good job. He'd also done work for me a couple of years ago. The air conditioner has been working perfect. I'm gonna have him come back out and go through both units and make sure they're all up to snuff.

My refrigerator's ice maker wasn't working. The water line wasn't coming out of the mechanism in our refrigerator. I called in a claim to American Home Shield and they sent Suffolk Appliance to take care of my claim. The tech had to order a part that needed to be replaced. Once that part came in, he contacted me and came back out to replace things. Now, everything works fine. I've had AHS for six years now and I like that when something breaks, they fix it in a timely manner.

AHS sent out Appliance Worx for my washer and they seemed really knowledgeable. Their etiquette was great but they couldn't fix it. My washer is still having the same issue. I'm now on my sixth technician appointment in the past few months. So that's discouraging. I’m now working with Sears. They're on their third visit and I'm waiting for them to show up today again. It's disappointing. I need a resolution. Fortunately, I'm a school teacher so I don't work in the summer, but if it’s during the school year, I would have to take six days off or work half days, which is not something I would like to do. They gave me 12:00 to 6:00 and 8:00 to 12:00 windows, which were not really helpful.

I didn't know there was a 30- or 60-day range to recall for recurring issues. American Home Shield has never told me that before and I can't say how many times they've opened different work orders for calling back for the same issue. I made the call to American Home Shield because the AC was leaking into my home. When Scooter came out and fixed the AC, initially it did fix the problem and the AC stopped leaking. He owns that business, Air On Demand, and he said he put a p-trap in there. But just yesterday, the AC started leaking again. I'm watching it to see if that's just something that happened or if it's something that's happening again. Nonetheless, Air On Demand was great.

We got American Home Shield when we bought the condo and we kept it after that because some of the appliances are older and it's easier this way. We've had them for 2 years now. They replaced the stove once. Recently, Whirlpool came out and the tech really knew what he was looking for. The dryer wasn't heating up and he came in, pulled it out and checked the fuse. He said the fuse went out. He was on time and he did a good job. However, sometimes you wait a little bit longer for an appointment to get somebody in because usually if you call in about something, it's an emergency.

The refrigerator door didn't close all the way. The latch was broken. Always There Appliance Repair came and fixed that. It took them a week to come out for the initial visit to assess the damages and a week later for them to get the parts and repair it. The guy was there maybe an hour and a half the first time and maybe an hour and a half the second time. He was very good and responsible.

The HVAC wasn't working so I filed a claim with Home Shield and NW Sundance Services came out. They said they needed a part and the part was in Clackamas. It took them a while to get it and they disappeared for a couple of weeks. I had to do some calling. But they were fine once they came up and the AC is working now.

Our AC claim went great. We were so satisfied. It happened on a Friday and we're here in Arizona. It was like 108 degrees. I've had friends who have had to wait days to get someone out for their air conditioning. Originally, American Home Shield couldn't get someone out until Monday. We got a whole weekend. So we called American Home Shield back and said we needed someone to come out that day. We were staying on the phone however long it would take until they could find a company that could get out here that today, and it worked out right. So in the future, we just wouldn't take no for an answer.

ABK Lock and Safe did a great job and they did the service within a couple of hours, which was quick. Submitting the claim online was a piece of cake.

Leak Seekers came out for our plumbing issue and everything that the rep fixed was fine. I ended up needing a new toilet because the seal was broken and he came back the next day and did it. It was fast and he put the toilet in quickly. He did a good job. I called American Home Shield for the claim and told them what needed to be done. I had to do another claim for something else and both went fine. I recently lowered the co-pay on my renewal with AHS so, I'm happy with it now.

The contractor that came out was nice. Unfortunately, it's still doing it was doing before, so he didn't really fix anything. I wasn't sure if I should contact American Home Shield or if I should call AT Appliances to see what I should do. But I just haven't had time to do it. I used to think that AHS wasn't really worth the money. But it seems like the air conditioner goes out every summer and the heater goes out every winter. And they always come out to fix it. It seems like it's worth it. If you put the total payment and you multiply it and figure it out, it pretty much paid for itself throughout the year. They were also super nice when I talked to them.

My AC wasn't cooling my house really good and to file the claim, I just called American Home Shield and went through a prompt system. It was a short process of charging $75. It was really fast. It was amazing. They said they were gonna contact a company to call me and then within a few minutes, I got a text message that told me this company would contact me to make an appointment. Then South Placer Heating and Air called me within few days and I'm super happy with my experience.

I'm having a problem with the claim for my stove. My stove is releasing gas and they still haven't come down here. I contacted American Home Shield and when I spoke to them last week, they told me that someone will be out on Sunday. But no one called me. I called yesterday and they said, "Oh, your parts came in today. Someone will be there tomorrow." So I don't have an oven right now. Also, my premiums were increased and I'm not happy with that.

Appliance Brothers came out and they fixed my issue. They were friendly, and they called to see if they can come early. We had them earlier. The problem was our oven. They said there was a burnt connection, which wasn't allowing the bake function to work. They were able to fix it on site. They just repaired the connection.

The oven part of my gas stove would come on, go back off, come on and go back off. It’s not supposed to do that but the whole time that something was in the oven, that was what it was doing. I called American Home Shield and told them what was going on. Three days later, the contractor came out. They said between 11:00 and 3:00 and the time was good. The first time the technician came, he took the top off and put a piece inside the oven. But it was still doing the same thing so I called them again. The second time he came out, he pulled the stove out and he put the top front part in where you turn the oven on. It seemed like it was doing fine while he was here.

One time, my AC unit went out and American Home Shield sent a company out. The techs got to my place at 9:30 at night to check my unit out. I could tell that one of them was drunker than Cooter Brown. Also, AHS sent me a bill this year for 700 something dollars which is almost $100 more than what I paid last year. Recently though, my AC unit's fan was turning on but it wasn't putting any cold air out of the ductwork. I called American Home Shield and their reps set my claim up. They gave me the telephone number of Southern Air Conditioning and Heating and told me that company would get in touch with me. They also sent me a couple of e-mails stating who will be taking care of my situation.

Once you call to make a claim, it takes forever to get through. Also, you're constantly talking to the automated system and they keep referring you back to the main menu. If we could change that and expedite this, that would be great. I had a problem with the shower stall. The handle on the faucet completely broke and we couldn't turn off the water so I had to turn off the water to the whole unit. When Roman's Rooter came out, the tech asked me what the problem was and I explained it to him. He asked me how I turned off the water. I told him I had to go outside. He asked if it affected both units. I said just mine. He said, “Okay.” So, he looked at it and said he can fix it, and he commenced to fixing it. After that, I had no problems.

AHS's tech from 1st American Plumbing did what he needed to do. I'm satisfied with my Home Shield coverage.

I started with American Home Shield a couple of years ago when I had my house rented and I moved back to the house. I am a Realtor so I sold a lot of the policy to my customers. I've given a link to my customers where they have purchased the home warranty for themselves. When I make my claims, I do it all over the phone. Usually, I get a hold of people pretty easily. But during the whole COVID situation, the two times that I contacted American Home Shield took way longer to get through to them. I had a new situation with the AC then my stove. They changed my stove but it took almost a month and a half.

My AC wasn't cooling and I submitted a claim to American Home Shield online. love their website. They sent TJ Morgan to handle my issue and the tech fixed it by putting Freon in. It worked right at first but it didn't last as it has a leak. It quit working again. Now I need to have TJ Morgan come back out but then both my husband and I have COVID.

The AC wasn't cooling and Home Shield sent out US Air Conditioning of Texas. The tech who came out was nice and he fixed it on the same day. He replaced a condenser fan motor but the AC is still staying a few degrees above where I have it set. It's cooling some but it’s still not perfect. I'm trying to keep track of how well it performs whenever it's hot out.

When a pool pump failed, we called AHS. They sent out a contractor who determined that the pump was not covered and that he would replace the motor for $600.00. That cost us $75. We called AHS, waited the obligatory hour on hold and was offered a second contractor for another $75 fee since we have the optional pool coverage and AHS confirmed that pool pumps are covered. The second contractor told us he would report his finding to AHS but said the problem was the pool pump motor. After not hearing from AHS we called, waited on hold for another hour plus and spoke to someone who said the parts to repair the pump “were on order“ (AHS code for “hang up”). After not hearing from anyone for days, we called The contractor and were advised that AHS had not contacted them to proceed with the work.

It took over a month to get a replacement part with no communication as to status. I had to call to try to get a status, apparently my phone call initiated the follow-up on ordering a part, 3 weeks later. Local contractor Runyon Appliance also never followed up with a phone call on the repair service call. Originally told 8-11 arrival, called service at 11:30 then told 11-3, now past 3:30 after another call to determine when the service tech would FINALLY arrive and was told he was delayed by another appointment adding on multiple appliances; still no phone call to advise. I have sat in my house waiting the entire day. Can't get American Home Shield on the phone. Neither they nor Runyon Appliance understands customer service nor follow-up.

Initial request:4-16--was told parts needed to be ordered. This was done and they arrived on 5/1/20. Installed and still did not work. Technician told me it cannot be repaired. I relayed this information to AHS and they deny that he said that. So I called Greenway, the repair company, and they say AHS refuses to acknowledge. Today, 7-7-20, AHS tells me I have to have the technician come out for the fourth time and re-diagnose. This even after I told them what he told me--unfixable. I will be canceling my contract.

This company is absolutely horrible. I placed a service call. The assigned repair company informed me almost a month later that AHS was supposed to replace my refrigerator. No one from AHS ever contacted me. When calling the company the wait times extend over an hour. When I was finally able to reach a representative, she refused to get a supervisor, claiming they are unavailable, and ultimately hung the phone up on me. I am in the process of still trying to remedy my situation. Buyer definitely beware. I will be canceling this warranty service.

We have received the absolute worse service from AHS. I put in a claim for our AC unit of June 11th here I am July 7th with still no resolution. Every single time I call I'm on hold for over an hour. I've been told several times a manager will call me, a dispatch team will call, never receive a call back from anyone. We have been without an AC for almost a month with a baby and they could care less. They are a complete joke. Do yourself a favor, save your money and your time, they won't help you anyways.

Worst company ever! I spent an entire year trying to get an AC split unit repaired a couple of years ago which I should have learned from. I kept them and when something went wrong they did send someone out promptly to fix issues. It's not until you have a real problem that they will completely let you down. I have had issues with our fridge for a while now so they send someone out. They try and fix it and it works fine for a while. The issues got worse so the technician had to render the fridge inoperable in order to deem it irreparable. So American Home Shield's deal is, "If we can't repair it we replace it," untrue. After 17 days, a dozen phone calls and hours of waiting on hold and being on phone calls they tell me to go ahead and purchase it myself and they'll reimburse me. I do and after 13 days, & hours of phone calls I call back today and they tell me they aren't responsible for the replacement nor a reimbursement.

The GE repairman sent by AHS was very efficient and professional. On his first visit, he was unable to duplicate the leakage problem my dishwasher had. A few days after he was there, I used my unit, and it again leaked water & suds on the floor. On his second visit, we used the dishwasher detergent I used (the new Cascade with rinse agent), and it again leaked & suds came out. He advised that my older unit had a smaller water tray, and the rinse agent made the water softer, producing much more suds than the tray could hold. Then, when the next rinse came thru, it was too much for the tray, and it overflowed onto my floor. He suggested I use only the old style detergent, which has no rinse agent, and the problem has been solved. The repairman was really great!! He knew the dishwasher unit well, and was a great representative for GE and AHS.

Updated on 07/09/2020: Apparently AHS Pays Consumer Reports to clean up its reviews. I'm still without a operating dryer since 6/7/20. I received a email after my last review, which apparently its sole purpose was so Consumer Affairs could allow AHS to say they responded and are helping me. There is still no response on repairing or replacing my dryer. I'm going to be forced to pursue small claims court. See ‎American Home Shield Class Action Group on FB before purchasing a plan from AHS.

I have been with AHS for about 3 years. The 2 ACs went down with 1st hot wave in MI. Called for service on 6/4 and service was not possible before 6/11. My wife called a private contractor whom we paid 675$. He fixed one and decided exchange for the 2nd. Waited till 6/11 for AHS contractor (home services incorporation) who decided compressor needs to be changed and we have to come up with 816$ copayment that we immediately agreed to. Apparently the contractor did not finalize his recommendations with AHS till 6/17. And ever since nothing happens.

I believe my issue is resolved; after a 9+hour wait, I had to call back the next day and held another 3+ hours. But the person I dealt with resolved issues from the offer they had given us for our un-repairable refrigerator. We were not happy, but the second person got everything back on track. I'm still not sure what I will do when renewal time comes. I am very happy with AHS to get a service call scheduled and get someone out here, but if you need help past that it's a nightmare.

The air conditioner was making a loud noise like a washing machine and it turned out to be the blower motor. When I made the claim online to American Home Shield, they let me know what contractor was coming out and what time. Then, they contacted me to verify. The guy from Air Control Experts was great and the service was very professional. He came in, did his work and left. Everything’s good since then and we’ve got air. I’m happy that I subscribed to American Home Shield. I've been living in that house for 15 years and it’s getting older. I kept seeing the commercials and I kept seeing AHS online. I checked it out and I dealt with a couple of new vendors. AHS came out to be the cheapest. They're fast, concerned, fair and peachy.

I called and put the claim in for the washer that wasn't draining. The reps were helpful and got me what I needed. I requested Nice Guy. They were available and American Home Shield had them come out. They said that Nice Guy would be contacting me of what day they could come out and within 24 hours, I had a text about when they could. They came out and fixed the washer. Nice Guy is great. I really like them.

The problem is not always American Home Shield. Sometimes it's the contractor. There has been a time or two when the contractor wasn't thorough, but American Home Shield always follows up and gets somebody else out here to where it ends up being okay. Recently, our AC wasn't cooling two times in a row. The first time, someone came out and said that it was my ductwork/Freon. I don't think he did a thorough job though. He came back 48 hours later and put some Freon in it, but 5 to 10 days later, I noticed that it still wasn't cooling. It happened to be in the attic and when the second guy came out, he said that the drain line was clogged up. He flushed it and it’s cooling now.

I don't have any problems with American Home Shield. My experience with them has been excellent and they've already been recommended. The claim where 7 Cities Air came out came out very well. The air conditioning unit that I had was 27 years old and there were no more parts available for it. It had also been repaired so many times and it wasn't worth repairing anymore. 7 Cities Air did a great job. I went from no AC to complete AC.

I’ve had a great experience from the time that I started with American Home Shield and I don’t think there’s anything they need to change. They’re able to bring out great mechanics and they come out and they explain. They also give you tips on how to handle things going forward as far as the small stuff. Recently, my AC claim was handled quite well. May Heating & Air came out and the guy was very professional and very thorough. He explained what happened and he went through the process of what needed to be done. He went out there and it didn’t take him long to find the issue and fix it. It was the battery ‘cause I had the digital, and the battery was dead. I was also given tips on buying a certain battery and changing it out at a certain period.

The water heater was leaking from the top and it was all rusted on the top. R & M Plumbing came out pretty quick. They were very professional and honest. They did the job that was given to them. They explained everything and were very helpful. However, I don't like American Home Shield's website because it doesn't give you options. If there's another provider and I'm not happy with the one that American Home Shield chose for me, I don't have an option to choose who I want to go through. Also, it doesn't give you options and a way of explaining what the problem is. It's just basic. It has dropdown menus and that's it. If you choose "other", it does give you options to put in but it's not the problem.

American Home Shield was the easiest to set up, and cost-wise, it was efficient. I've been with them for three years now. I only wish they cover more products in the house or more issues. I also had one small issue with one contractor, but the rest have been great. Sunbelt Electric is an excellent company. They fixed the part in one time with my claim. I highly recommend it.

I've been recommending American Home Shield to family and friends, and everything is fine. I was with them last year. When some things happened, I had to drop out and I got back with them beginning of this year. I submit claims online and I've had two services. They were both for the air conditioner, and they were both by Elite.

There were issues with the heat in the house. The core of the compressor was leaking and had to be replaced. I got online and made a claim with American Home Shield. The website was fine. I got notifications both through text as well as through email. The contractor, Wilson HVAC, was perfect. They were very professional, timely, and clean. It's been good so far since the repair. The repair has allowed me to control the climate in my house. My house was 85 degrees with no air conditioning. Everything was fine.

The thermostat doesn't hold the temperature that we set it at. When you set your thermostat, your home is supposed to be that temperature, but ours was going up hotter and hotter. It was going up higher than what we set it at. So, Comfort First came out and looked at things, came out to check the Freon and make sure the filters were clean and different. They did recommend to change the filter and see how that does now. Comfort First was out yesterday for the second time. The first time they came, and it happened again. This week is gonna be a hot week and that's usually when it happens. So, we'll keep our eye on it to make sure that is what the situation will be.

American Home Shield sent Aaron's Plumbing to address my issue. When their tech came the first time, the kitchen sink faucet that he fixed stopped working as soon as he left. I tried to contact Aaron's to tell the techs to come back. I had to go through Home Shield for a recall and I was waiting on Aaron's for two weeks. With AHS, I tried to call for over a week and I could never get through. It was very hard for customers like me. I kept calling Aaron's Plumbing as well every day and telling their answering service that they should come and fix my faucet. Finally, a lady who works for Aaron's told me that she was sorry and that she didn't know why nobody called me back. She told me that she would make sure that their techs get on my issue. A week after that, their guy came back and put my new faucet on. Since then, things have been great.

The water heater was not producing hot water. Initially, Infinity Plumbing came out and relit it for me, and that was great, but then it went out again shortly afterwards. Quite promptly, as soon as I called the tech, he was able to say, “You know what, it's an old water heater and you’re probably gonna need to just replace it.” So, the next day or two days after, he sent someone out and two guys replaced it and we're doing good. I've had other claims and Home Shield always did really well for me. They always came through with what I had to deal with. I experienced their website not working properly but I assumed that they just had website problems. And the next day, it worked well. When calling, their lines were super busy, but with everything going on, that's a drop in the bucket. I'm really happy with Home Shield.

My refrigerator wasn't cooling on the refrigerator side and it was overcooling on the freezer side. I called on the phone where there was a man who gave me instructions on how to file the claim. Then I did the actual claim online on my cellphone but my thing was saying that it wasn't working. So I emailed the guy who had helped me set up the home warranty back in March. I told him that I was having trouble making the claim and he said something about the account not having been fully activated. The fridge started having problems at the very end of May and since the guy had all the dates that I had signed up for it, he put it back to March.

All City Appliance came out for a dishwasher. It wasn't cleaning the dishes. It had been clogged up after years of use. The technician had to come back with parts. My experience with American Home Shield has always been good.

AHS serves us any time that I need them in excellent, quality services. The only issue is that each year, the price increases for me. I have paid for several years and my price is always more for me than for a new customer. I feel it's unfair. I asked them a lot of times, they said, "No, the property value changed, everything changed, we need to increase." We had an air conditioner issue recently. The contractors got to the site and fixed the issue. However, I needed the report and nobody sent the report. Finally, they sent the report two days ago. The air conditioner is working fine, too.

I feel protected American Home Shield, especially in being by myself in my house. If anything, I can just call them and they can take care of it. My friends even got AHS too because I told them about it. I called Home Shield and they told me that the company was gonna call. Extreme Heating & Air called me on the same day and gave me a permit for maybe a day or two later. The guy came when he said he was supposed to be here and it was done. He was saying that the AC was stuck and it needed to be flushed. There was a puddle of water and if he did something and clean it, he was gonna charge me $50 for that. But I thought that the $75 covered everything. Everything is working okay for now.

I usually call in claims to American Home Shield and it's like pulling teeth getting through to them. It takes me three or four days but I eventually get through. I probably could have gotten through to them other times, if I just sat there and waiting on the phone for 30 minutes, and a lot of times I don't have the time. Most recently, RJ Service Solutions came for my garage door. The tech supposedly fixed the issue. He also told me that they had a year's warranty on their service. A couple of weeks after, the garage door started doing the exact same thing. I recalled RJ Solutions myself and told them we just had something done by them. They sent their tech out again and he changed little things at the bottom of the garage door sensors. AHS eventually found out about the service and they honored their contract. My garage door is working fine now.

My toilet was not flushing right and my garbage disposal had to be replaced. I called American Home Shield and they had a tech from Central Ohio Home Maintenance come. He was really good. He fixed the problem and that's all that matters. Also, I always speak with a live person when I submit claims and they're good.

Making a service request with American Home Shield is not too difficult. My fourth claim to them was for my garbage disposal and they sent out More Than Plumbing. In three to four days, someone from there came out. This experience was better than my last experience with my washer and dryer. I was very dissatisfied with that experience.

I've had 2 claims since I've been with American Home Shield and submitting them has been pretty easy. When my garbage disposal was stuck, a tech came in 2 days and fixed it. He was a really nice guy.

We had Carolina Air, Heating & Cooling and they called right away. Then they came and assessed the problem. The tech had cleaned out some condenser pump or something. The AC was cooling, but it cut off. So I had to call them back 'cause we figured out that it needed some Freon.

I've been pleased all around with ACE Heating. Every service call I've requested with Home Shield has been handled well. The only one that was a little off was when it involved appliance like my GE appliances. Their normal window is they set you an appointment about a week out.

Our AC was leaking water into the crawlspace in the hallway. It was leaking through the filter and making a puddle of water. American Home Shield sent A-US Air Conditioning of Texas. We got to soak up the water. It had two leaks outside and one leak inside and the tech fixed it and it's working fine now. He was a really nice man. We were satisfied. I like being able to call American Home Shield when something goes wrong. I haven't had that much go wrong since I've had them, but we've had an okay experience with them so far.

I had a water heater that went out and the contractor was very professional and they did an excellent job. They replaced the water heater the next day. American Home Shield is very convenient for me. I also had two heat pumps replaced and some electrical work done. The last two experiences I've had with them were both very good.

A friend of mine had American Home Shield and they were really pleased with it. I looked into it and became part of it too. I've had them for 2 years now. Recently, the water wouldn't shut off right and there was a leak. There was a bad valve on the shower. I filed a claim and got a text that was telling me that the contractor would call me within the next 24 hours and they did. They did a pretty good job. They came right in and the guy looked at the problem. He didn't have the parts with him so he said he'd be back the next day with the parts. Then he was here and he got it done. The repair saved me from getting a big water bill.

The website is hit and miss at best. It seems that at a certain time of day, 3pm or so, you cannot reach Home Shield by telephone and you cannot get online on the site. It's like they turn everything off. If you call, you would sit and wait and wait. I waited for an hour one time, and no one came on. Next morning, no problem. But for older folks that are on Social Security, when your furnace or air conditioner goes, it's a huge expenditure that you're just not expecting. That's why I had the insurance. I had it for three and a half years with no problem.

My assistant has American Home Shield and she told me about a time when her HVAC system went out. She contacted American Shield and did not have any issues. She said it ended up having to be replaced. After that, I thought at least for my major items, I would cover those with American Home Shield. Recently, Sears came out. The initial issue was my oven had stopped working and we were smelling gas. I had the gas company come out and the technician pretty much narrowed it down to it being an igniter in the oven. When the technician from Sears came, I gave him the written information that the gas company had left, and he knew exactly what they were referring to. He pulled out the stove, did his initial assessment also to verify it and that was the issue. He replaced the igniter and that was it.

I had some plumbing issues - 2 toilets that were down and a sink that was leaking. Filing the claim was pretty easy. I just went on the app, did my thing, then I was contacted the next day. The dude was in and he was professional and nice. He did his thing and did a really good job. He was fast and he knew what he was doing. I like how good the contractors were with their job. They were fast, efficient, and I haven't had any trouble since then. My water heater was broken one time and they came out and fixed it real quick. I haven't had a problem ever since either.

I submitted a claim to AHS for my AC unit and they sent Climate King. Their serviceman came in a timely manner and checked my unit. He told me what he was doing each step of the way. He repaired my AC and now, it's a lot cooler at my place. I have been very pleased with AHS. They should just keep doing what they're doing and responding to my calls like I'm the only customer they have.

I like the service and if you're a homeowner, it makes more sense to stick with the combo plan. It's a no brainer and not everyone knows about it, so there's gotta be a better way to advertise to people. I didn't know about it until three months ago. We bought the house from the previous people, and they had it, so we ended up inheriting it through them. The only thing that I'm a little bummed about is that we have central air and something was a problem with the compressor. It was during the heatwave and I have an almost eight-month old baby, so I needed someone here immediately.

I've been with American Home Shield for 15 years and I just referred one of my coworkers. I'm a single mother and I don't know how to fix anything. It’s peace of mind and they've been very good about attending to whatever needs I've had throughout the years. Most companies that they refer call me right away but Whitney did not. I got a text message that my appointment is set for this day. They never called to set the appointments. I asked if we could make it for the afternoon because I work and they accommodated me. I took half a day off and the first time that they made the appointment, I waited and waited. I got a phone call stating that they had an emergency and they couldn’t come out. They asked if we could reschedule and I said that was fine.

My lights weren't working. I went to AHS's website and requested service. Their site was fine but then I didn't hear from the contractor they assigned, Alste Electric, so I called them. The techs from their provided adequate service. The problem turned out to be my fixtures which isn't covered. So, I got a different electrician to take care of my issue. Being with AHS has been challenging. What will and won't be fixed is unclear. On many occasions, I would call ahead of time to try to check if something would be covered before I spend some money to have someone come out. AHS's reps would really struggle to answer if something is or isn't covered. Sometimes, their reps are overseas and there are barriers to their understanding of the equipment in my home.

There were a few things that Elite Experts Appliance Services came out for and fixed. Our refrigerator started leaking water. It covered the whole floor in the kitchen. Then my washer and dryer were not working. They were not drying. It would stop in the middle of the spin. The heat of the washer and dryer wasn't drying the clothes all the way. I called American Home Shield. I was given a window when I would hear from the contractors.

I was getting just warm air coming into the house and I went over to the machine outside. I noticed that the compressor wasn't even running and it was only the fan that was running. When we put in this claim, American Home Shield wanted to send Comfort Pro. We had a major problem with them back in December and they left us without heat for nine days. I told AHS to take that name out of the system. I didn't even want them at my doorstep. Since we went to an automated system, I had to sit on the phone for an hour waiting to get an agent on the phone to change it. I waited 45 minutes the first time and I couldn't wait anymore. I waited an hour the second time and I finally got somebody on the phone.

I submitted a claim with AHS recently because the dryer went out. When the contractor came out, he did a nice job. He wore his mask and he stayed where he had to stay at. We signed some papers and he left. The process of AHS is fine. It's better than me calling somewhere and gotta pay $500. So, I like it. My experience with them has been good.

I got mad at this other warranty company so I quit them. It's been almost a year now that I've been with American Home Shield and so far, it's been good. I call and people come and fix the issue. I had a claim with 822 Plumbing and it went good. The man was a little grouchy but I guess he got up too early. He was on time.

We had to put a pot underneath the sink because water was leaking through and I called the claim in to American Home Shield. The wait time was a little long but the rep was nice. The contractor was friendly and very respectable. He was a couple of minutes early and had his mask and gloves on. He was very careful and knowledgeable in explaining what the issue was. He took care of it. I haven’t had issues since and everything has been working perfectly. The service with AHS has been great. One time, the service team never came out so they had to do a refund, and there was no problem.

Our hot water heater was no longer heating the water. It was just very ice cold water. My husband called American Home Shield. The rep said that they would contact a company and we should hear something within the next day. On Time Plumbing & Heating was our contractor. We called and they called us to schedule. It was either the next day or the day after that company actually came out and fixed the hot water heater.

I recommend American Home Shield to everybody. When we had a frozen pipe, filing the claim was very easy. Tri-County Plumbing came out twice because the first time they came out, we couldn’t find the water shutoff and had no idea where it was. That happened to be the last day that the guy was working because of the COVID shutdown. When we got back again and that company was back to work, we called them out immediately. They’re very good.

I had YAZD Mechanical come out because my air conditioning wasn't working. They changed the capacitor and then it worked. I just showed them where the stuff was. They went out, and fixed it, and then showed me what it was, and then left. The experience was efficient and the job was well done. I called American Home Shield and did the claim by phone. Their claims rep was very helpful. They gave me a window of time at 1:00 to 5:00.

Drew's Pump and Plumbing came out for the mess with my hot water heater. I called in because it wasn’t heating. Then I called the contractor and they set up the appointment. They came by and were professional about what they did. They had the mask on, were real courteous and offered a whole lot experience. So far, the hot water heater has been good.

I always like to have a home warranty company and I like American Home Shield the best of anyone I've had. Precision Overhead came out for a claim on my garage door opener. I had heard from another company about a year ago that the garage door opener was dying and it did die. The gear stripped out. So I called the Home Shield warranty and Precision Overhead told me that my whole garage door was so messed up. People had hammered the rails back together and it was gonna put too much of a drag on a new garage door opener. This would sound dumb but I went ahead and got a whole new garage door and everything is great now. At the time, I thought maybe I shouldn't need to do that. But having had the other people tell me the garage door was out of alignment and it was a problem, I felt that everything went well.

I've been with AHS for over a year. I've been having a hard time getting into my online account, so I call them for claims. It has been very easy to submit claims over the phone. AHS provides a reliable company to perform service.

My sink was clogged and my garbage disposal wasn't working. I submitted a claim online to American Home Shield and they set everything up. It was straightforward to get an appointment. Their contractor Myers Comfort Specialists gave me a date for the next week but ended up coming the following day. The tech was quick and he had a mask on. He replaced the garbage disposal and now things are working perfectly.

I had an issue and I couldn't tell if it was a plugged up pipe or it was my garbage disposal because they're right next to each other. I filed the claim with AHS on a Sunday and a nice guy came out that day. An hour after he left though, we still had the same problem and I was surprised that I had to call somebody back because the first repair didn't work. I paid twice for it. They sent out another guy and he took care of it. However, as the customer, it's difficult to get somebody to come back out. Even on the website, they record the fact that I had a stopped up drain, and I can slide over and there's a place where I can indicate it's still not fixed. In theory, I would get somebody to come back and take a look at it, but that tab doesn't work.

I submitted a request for my air conditioning unit on 7/5/20. I was assigned companies with horrible ratings. Last company could not come out until 7/9. I asked if I found my own contractor and paid for it could I get reimbursed. I was told yes initially. I called back to cancel the work request for the company that could not come out until 7/9 and I was told that would not be an option. I have stayed on hold for a least an hour each time I call AHS. Called twice on 7/6 and three times on 7/7. I was supposed to get a return call from a supervisor, but that never happened. I think four days is unreasonable to wait for a contractor to come out and diagnose an air conditioning problem when the temps are in the high 80’s to 90’s.

I placed a service order for my broken dryer in early June. American Home Shield sent a serviceman out (it took a week) and he "fixed" it. However, the first time I tried to use it, I had the same problem - it wouldn't even come on. I tried to call AHS and was on hold for a very long time so I went online and requested a second service. The second repairman actually determined the problem and that a part would need to be ordered. He did a temporary fix on it so that I could at least use it in the meantime.

I suppose when it works, it works; but when it doesn’t, watch out. Had an ice maker repair, 4 weeks later and as many visits, it’s still not resolved and AHS has been ZERO help. When you can get through (average wait thirty minutes) I have asked repeatedly for them to give me a different contractor who can get the job done. Nope. Asked to speak to a supervisor. Nope. Asked a supervisor to call me back. Nope. Asked to get transferred to the cancellation department. Nope. And now begins the undoubtedly uphill climb to cancel. Absolute garbage.

I have been a customer of AHS for 4.5 years and paid close to $3,000 in premiums ($54 per month). The only claim we have made was for a small part that went into a faucet (maybe $10). We had 2 of their contracted service providers out last year trying to help us with a leak with our air handler but no one could find it. We contacted Trane (the manufacturer) who said if the unit was heating/cooling correctly, it was working properly and that something else must be causing the leak in the unit. Trane denied this was a manufacturer's issue.

Updated on 7/20/2020: Since then, the company did reach out and take care of the problem. So, I can say that the Consumer Affairs part was very good. They did what they said they were going to and as soon as I sent them the receipt from buying a new refrigerator, they processed a check and sent it to me for the agreed upon amount. It took less than a week to receive the check. So, in the end, for this situation, they did do what they said they would in a timely manner.

I have had this service for almost 4 years. Didn't have a problem until this last time I needed to use it... Which it had been probably 2 years since the last time.. Hot water heater had to be replaced. They assigned me to a HORRIBLE contractor. They deemed it needed to be replaced. They went back to AHS and between the two of them it took 7 days! 7 DAYS with a 5 Month old for me to have no hot water! Then because the old one was out of code, which everything is gonna be cause they change code every three years I had to pay for upgrades.. Which is fine.. Still took them 7 days!

The first time I had to use this service for my A/C, it was easy to request service and I did get a callback from the A/C company. However, when I needed to follow-up with the A/C company, I couldn't get ahold of them directly so I put in a follow-up request (and it went to the same company). Again there was no follow-up and apparently no other A/C companies for me to work with.

I am a member of American Home Shield so I called them when the air conditioner wouldn't work. Even though we had it on, it was 72 degrees in the house. They set up the appointment and Action Repair called me. They were very nice. I've had them here a few times for different things and so far, so good. American Home Shield is very reliable and they get back to you quickly. I called on a weekend and they got back to me immediately. When I used the website also, I got a phone call back at 10 o'clock at night. They’re pretty on top of it.

My AC just completely stopped working. Changing Winds Heating & A/C came out within the 48-hour period and got it fixed. We're just starting our second year with American Home Shield and so far, we've been happy. I just haven't interacted with them a whole lot.

I had some electrical issues in the kitchen area of the home I purchased. When I bought my refrigerator and the guy came to set it up, there wasn't enough electrical current going through the outlets in the kitchen. I ended up having to buy an extension cord to go across my kitchen to have enough charge to keep my refrigerator going. I submitted a claim to American Home Shield and they sent A to Z Electric. The tech who came in said that he had seen this issue in a lot of homes. He unscrewed things and did what he needed to do with the wiring in seven minutes. The tech was professional and went about his business. Everything is working fine now. So far, things have been pretty good with Home Shield. I've had to contact them regarding a few other things around my house. Things are taken care of with no problem.

I like the fact that if something breaks down in my home, I have a service company that provides the service. They can come out to my home to repair or replace it. It's good to know that I don't have to search for a company. I've had prior experience with my washing machine and dryer and my refrigerator. But I unfortunately have not been satisfied with the issue that I have been having over the last four months in reference to my heat and now my air. It has been a true headache and inconvenience with the companies that have been coming for numerous times. In fact, I've lost track of how many times. You freeze in the winter and you burn up in the summer when you lose what you need to keep your home warm or cool. So that has been very frustrating.

The only thing that I don't appreciate is the long wait on the parts. Sometimes you don't wait for American Home Shield to fix something that is broken and you end up buying something else. Particularly on my washer, I took the decision to buy a new one. But on the refrigerator, I couldn't afford to buy another one and I had to wait two weeks with no refrigerator. But the overall service is good.

My AC stopped working and I submitted a claim online to American Home Shield. I paid my $100 deductible and then their contractor, Piedmont Mechanical came out. I had to pay Piedmont 755 out of pocket for Freon. Since then, my AC has been working fine. I've been with AHS for a year now and I like that when something breaks down, they will be there for me to get things done. As a homeowner, it's always good to have security.

The pump was making a loud noise and not pushing water. I went online and submitted a claim to American Home Shield and the contractor did a fantastic job. But I don’t like American Home Shield’s website a whole lot because you have to pay $75 before you even know if anything is gonna be done. And sometimes, it could be a week or two weeks before anybody even gets to you. I had an AC issue before that and nobody told me that I was going to have to do that. So, I was on hold on the telephone for an hour and eight minutes and nobody picked up. Finally, when they picked up, I gave them all my information and we got disconnected. They never called me back. Instead of sitting in 97-degree weather all night and I just had surgery, I went ahead and called an AC company and had it fixed. AHS told me that it was my problem and they weren't gonna reimburse me.

They're fraudulent. They tell you all these things that they're gonna do for you, and then when you call them out, they find every reason in the world to keep on getting parts. I have a call in now for my refrigerator. They fixed the same thing five times, and they're still trying to fix the same part. My refrigerator is over 20 years old. I keep having the same problem over and over again, rather than them trying to go on and try to get it taken care of without having me do this and keep spending these $75. It's a waste of time. You can't get them on the phone. They're rude, they're disrespectful, and they're not very helpful either. They will tell you anything too. Sometimes, we have to hang up and call again to talk to somebody because they don't know how to talk to you.

American Home Shield's contractor, Fleming's Appliance Repair, came out for my dishwasher. At the time, whenever we would put liquid detergent in the cubbyhole and put down the flap, the flap would not stay down. All of the dish detergent would then come out before we even started the dishwasher 'cause it wouldn't stay inside. The tech who came had to order a part then he came back. He was professional and pleasant. Things have been fine since then.

I love American Home Shield. They sent Best Care Home Services when the AC wasn't turning on. We have two AC units and the upstairs went out first. Then we were waiting for a couple of parts to come in. Right when the part came in, the downstairs unit stopped working. But we have air now. The issues upstairs were the fan and the blower and downstairs, it was one of the capacitors.

Every time I get transferred to the Philippines, nothing gets done. But when I got to talk to people in the States, they tried to help me. They were courteous, polite and understanding. It was just that things fell through when it got to having somebody outside their list. I've had an air conditioner out for over two weeks. We live in Redding, California and it’s pretty hot here.

I told my cousin, “I got no man at home now so how am I gonna fix this mess?" She said, "Girl, you get American Home Shield." I submitted the claim online and then Home Shield sent me the people's name. I forgot to ask when they were coming out and I called a week or two later and made for appointment and they came out. Maytag came out to fix the dishwasher. He called in for the part but they didn't have the part anymore so he said they couldn't fix it all. And then, I got a paper estimate. Then I got an email saying that I needed to order a new one. And I got the same thing, an email saying that was zero dollars. And then, I picked Whirlpool for a new one. All they did was drop off a dishwasher. But the unit is working great. Now, we're back on track. I would cook while I ran some dishes, putting them inside the dishwasher at night, then I'm okay. It helps so much. I hate washing dishes.

We’ve done two claims with American Home Shield and they both were very quick and accurate. For an electric claim I had, they worked very quickly to get someone assigned to us. They contacted us very quickly as well. Ian with Kelly Brothers Electric was the gentleman that came and I felt really good about it. He was professional and just went to work. It was a pretty quick fix so that was good. He also had a mask on the whole time and we wore a mask in the house just to make him feel better.

One claim that I made recently to AHS was for the compressor on my refrigerator. It was a little frustrating because it took three weeks from the time of the initial call. Usually, I submit my claim online. But I made a call on a Tuesday evening and they gave me the name of the contractor over the phone. I called the contractor in the morning. I didn't wait for the contractor to contact me. So, I called him quite early in the morning and he was very responsive. He was a lovely person. He came over that afternoon. When he realized it was the compressor for the refrigerator, he said he'd put the order in right away and we’d just have to wait and see whether they'd replace the whole refrigerator or just get me the part.

My air conditioning wasn't working. Carolina Air Heating & Cooling came out and they found out what was wrong but it was an electrical problem, not a problem with the air conditioner. The guy from Carolina re-hooked up the wire but he said that he shouldn't have done that because he's not a certified electrician. It worked though. Then we had to have the electrician come out and fix it for good. That took another five or six days, which was longer than I would have preferred. But now, the air conditioning works fine.

Having the home warranty is like having car insurance. It takes away a lot of the stress. But the Freon is $85 a pound and American Home Shield pays $10 a pound. I also got a refrigerator fixed a few months ago and the refrigerator is broken again. They said if they don't fix it, they'll replace it but here I am, going through the same process again with it. I gotta do another claim again on the same thing and pay the fee again so I'm burned out about that. They even sent out two contractors and both of them haven't been able to resolve the issue. I thought American Home Shield would cover more than what they do but it is what is. Moore Air did a good job though. The AC was blowing hot air. I have two air conditioning units and the technician fixed both of them and was gone within an hour.

The contractor was good. He was professional and the service was great. He came, did what he said he was gonna do, and fixed the problem. That was my first time using American Home Shield, but so far, so good. The only thing I didn't care for is that it happened on a weekend and the person couldn't get out till Monday. It would have been nice if they had somebody that does AC on hand that did weekend work because it could get pretty hot. To have to sit in a hot house over the weekend is not fun. There are plenty of companies here in Houston that do work on the weekends. To have to pay for something on a monthly basis and still have to wait and no one’s there is the part that could be improved.

American Home Shield sent Paragon Mechanical out for an AC issue. They handled the claim fine. It was a breaker issue. My AC wasn't working. The breaker had flipped, but it's a weird breaker. So, it didn't appear to be broken to a layman. The Paragon guy came out and he showed me. It was pretty hard to tell the breaker itself is failing. He fixed that. So, that was great.

I got the home and my buddy has a different kind of warranty on his. The only difference is the deductible. But I like it because he has to pay for his deductible for each item that he has. A while back ago, I had three leaky faucets and I just paid $100 deductible for all those three. So, it was pretty good for me. When the dishwasher wasn’t draining, I submitted a claim with Home Shield through the app. It's better that way because I wasn't on hold. The first time I did the claim with my dryer, I was on hold for 20 something minutes because of all this COVID thing going on, and everybody was taking phone calls and stuff. But when I submitted it for the dishwasher, it was quick. It took less than three minutes.

Submitting a claim to American Home Shield for my heater tank issue was very easy. Their contractor IRH Plumbing came to fix it. Everything has been fine in the many years I have been their customer. Not too long ago, I had a problem with one of the heaters and the guy sent by AHS came in, took a picture of one of the faucets, and said he had to change all the parts. That was it.

The dishwasher was leaking and the first people wouldn't fix it. They said I need a second opinion so the next guy came out. He was fantastic. At first, he was thinking it was the seal of the dishwasher so he took the door off and ordered the new parts. He came and started to put the new seal on then realized that there was a crack at the bottom that he didn't see the first time when he was here. He said to give him a day and he needed to file a claim. He came back and said that American Home Shield wouldn't accept the claim. But he knew how to fix it so he came over and fixed it himself. He was being nice and helpful and I appreciate that.

We've never had any problems with American Home Shield, and we've been with them for 10 years probably. We've had coverage at our first house which is an older house, then we bought a new house and we still retained the coverage there. We then moved out of that new house into another older home. If something goes wrong, my husband and I have the coverage and it's gonna be handled. They've already had 3 or 4 calls out here for different things, and they've been fabulous. The claim with American Door Masters was perfect. There was something wrong with the sensor to the garage door and the control board in the actual unit. They were able to repair it the same day and everything's fine.

Realty Rekey came out and I had some locks that weren't working. He said he could rekey up to six of them, so he rekeyed six of them. He was very professional. He was very nice and I would use him again in a heartbeat. I submitted that claim online to AHS. I like their website. It's fantastic.

I like the ease of not having to worry when something breaks. I know that for the most part, American Home Shield would cover it. I had them on another property too. They are very professional. Their contractors tell you what's going on and they arrive when they say they're gonna arrive. I like that they have photo IDs. And I prefer the technicians to come out with plumbing on any issues that I have because I know I can trust them. I had a recent claim where my garbage disposal wasn't working, my dishwasher wasn't draining, and my washer wasn’t draining properly. A plumbing claim was made and American Home Shield assigned Blue Star Plumbing as the contractor. The tech repaired everything in one visit. Things were good once he got here.

A defect on the refrigerator was causing it to freeze up, so the guy who came fixed it right away. He put some stuff and then he had to put a new part in. He was very good and the response time was unbelievable. It was within two days and we never get anybody that quick up here. In the past, we've gone around and around with American Home Shield. When we originally moved in, we had them come out and look at our roof 'cause we had a leak. The guy that came out took a look at the roof and he said it was installed incorrectly. It voided the warranty on the roofing, so they canceled that part of our policy. We then had a couple other people come out. We had solar added and they looked at it. They said there was nothing wrong with the way our roof was put on.

The air conditioner was leaking. I went on the web and submitted a claim to American Home Shield. The website was very easy for use. Sherrell Air Conditioning & Heating came out and they were fine. The AC is not not leaking now and it is working fine. It’s cooler. I'm satisfied.

The contractors of AHS have been great. Shields Plumbing came out recently and he did a good job. He corrected the problem real quick. Submitting a claim to AHS has been convenient.

A long time ago, there was a time when American Home Shield said we should have done this and that and they didn't pay for our claim. Recently, my husband called in a claim for our air conditioner to American Home Shield. They sent Service One Air to our place and the tech told my husband that we needed some part that was causing our unit not to cool. They replaced that part in the next day or two. My husband told me that the techs who came were very professional. So far, we've had a few claims with Home Shield and their coverage has been okay.

I really liked Sweeney Plumbing Systems. They were great. The young man who came out was very polite, professional and helpful. He went out of his way to make sure that our problem was resolved and he did a really good job. We were having an odor in the bathroom from the faucet and I had called somebody before for that but they wouldn't even touch it. This young man just did it and was very personable with my husband and me. He took the faucet apart and cleaned it out, and that seemed to resolve the issue. I really liked him. Sweeney is a really good company. I even kept their number just in case.

Georgie, the gentleman who came for my plumbing issue, was very good. He explained things to me and was personable and professional. I have no complaints. Something was stuck in the garbage disposal in the sink. He took it out, reset it, made some other adjustments and it's now working fine. I also had to replace my central air conditioning last year. I had no complaints as well. The nominal fee that was charged for the service visit was great.

May Heating and Air came out and they did a pretty good job on our AC issue. But I have had a lot of difficulties with American Home Shield. I had a claim a few months ago and they sent Hardy Plumbing. They came and they were supposed to come back and finish fixing the drain stop in my bathroom. My husband called three times and I've called him four times. The last person that I talked to from AHS was Jess three weeks ago and I said that I didn't want Hardy Plumbing coming to my house because we had called them seven times and they kept telling us that they were coming to finish the job but they hadn't. I've paid my $100 deductible and I haven't gotten the job done. The rep said that they were gonna try them once more and if they didn't come, they would follow up on it and get someone else.

American Home Shield sent G & L for our dishwasher. I have to test it now and I am sometimes having problems closing the door and it locking and staying that way. But I don't know if I'm putting too much in. I haven't called back because it seems like if it's empty, it’s easy to close. But if I have dishes in there, it won’t stay locked until I kind of push it a couple of times. Other than that, the service was great. The gentleman that came to provide the service was very professional, timely, and gave us some good advice on what type of cleaning solutions to use for the dishwasher to make it work more efficiently. I like American Home Shield's timely service. Any time I put in a claim, it seems they respond fairly quickly. Every time a service provider comes out to fix a problem, they're always very professional.

When we had a plumbing issue, I made a service request by phone call, like normal, and in three days, a guy from Budget AC, Heating & Plumbing came out. Everything was great. I explained to him the problem and he fixed it. Our sink drain was leaking and it needed parts to be replaced. The sink works fine now.

We submitted a claim to AHS because we had two bedrooms and the wall outlets weren't working. The guys that came were knowledgeable. They knew a lot more about this. To me, they nailed it down pretty quickly. Turned out it was a loose wire. AHS has been really good to us.

Everything was great when the techs got here for the washing machine that had a broken door on it. Repairs come up right when you're not ready for them and having American Home Shield gives me peace of mind. They're great. I'm gonna look beyond all of the communication issues because of COVID. It was really hard to get someone live and I had to end up going through a real estate representative for American Home Shield just to be able to talk to someone in person to make sure that the claims were being handled the way I was told they were being handled. That is more of an anomaly of literally being on hold for an hour then talking to someone in Trinidad that has no control over anything. I have phone numbers of people locally that have backdoor phone numbers for American Home Shield so it could get done, but that's me. I figured out the workaround but that's not like the everyday consumer who might be really frustrated.

There was no hot water in my shower. I had a mixing valve that was broken. This was one of the quickest services I'd ever had as far as response time. Anywhere Plumbing called me before I even had a chance to call them and they set up an appointment. The only problem I had was that I noticed a leak in the shower about five days later, and so I called them back, and again, bang! As soon as I left the message, they came out again. As it turned out, when the guy replaced the valve, he didn't replace one of the washers that was leaking. Once he fixed that, it was 100% done. I liked the speed that they called me back and that they were very flexible. Many times, the repairmen have ridiculous kind of hours, like they only can come between 8:00 and 12:00. This company narrow down like they can do 10:00 12:00, 12:00 to 2:00, 2:00 to 4:00, and so it gave me more flexibility as a working person.

I turned my air conditioning on for the summer for the first time and it wasn't having any air come through the vents. I kept the fan on high and I got something that way, but that was the extent of it. I called American Home Shield and they had somebody come out. Then American Home Shield realized that the particular company they sent out didn't take care of my model. So, they searched and they found Chesapeake Comfort. The way Chesapeake Comfort handled our AC issue was fantastic. Their technician looked at it and he said that he needed a part which he got within about a week or so. He said it would take a little longer because of the particular model that I got. They got it done and I paid for Freon and whatever their visit was. And I love it.

Recently, submitting a claim to AHS was difficult for me as they weren't open on the Saturday that my AC went out. They weren't open on Sunday either. Their contractor Next Gen Air came to fix things and their tech was very pleasant and professional. However, AHS didn't want to replace my air conditioner. They would just put a part on it. The tech didn't actually fix my problem and I had my AC completely redone by a local company. I was pleased with AHS before. Now, I'm a little disappointed.

The contractor who came out for our garbage disposal was good. They were there for a few minutes. It just needed to be reset. It's been working fine since. I'm satisfied.

Coastal Poor Repair came out and replaced the pump, and then that was it. It was pretty quick. It took them about 40 minutes to do the job. We just bought the house in May. I’m going on two months with Home Shield. I know that there are things that haven't been replaced. That's why our Realtor got the preexisting conditions, that it would cover them. However, he had to call Home Shield and blast the company how bad the service is. Since we bought the home, we've had bad experiences with customer service, with the people that assess the claims and with the long holds that we had to wait on. Home Shield is not an insurance company that I would recommend at this point. Things have gotten fixed, but it has been with pressure where my Realtor had to call and argue with the main company. But for it to actually come from Home Shield, it hasn't been there. It was a bit of a headache.

My refrigerator was not making ice. Samsung knew from the front that those ice makers were not working properly and they had a recall on it. But Samsung did not call the customers who had bought it. It was just through trial and error. First of all, I thought I had done something wrong. I talked with the store where I bought it from to try to get some expertise from them. I called Samsung, and talked to them and I was not being successful in trying to make it work. So, I finally started calling American Home Shield.

I had American Home Shield previously in my old home. I got my house back in September and I got them again. A month ago, the bathroom sink backed up. I did what I could from the inside of the house. I checked the P-trap but I couldn't reach inside the walls and I didn't have a snake tool. Fazio Sewer and Plumbing snaked it and it was inside. Everything was fine. The only thing that I don't have right now is the centerpiece in the sink that prevents the water. I don't have functionality of my sink because they removed it and said that it was not operational. In order to continue with constant flow and not slow down the drain, they recommended removing it. But customer service-wise, they did great.

I had both sections of my house where the power didn’t work. Garner Electric came out in a couple of days and I loved the electrician. She was fast, efficient, clean and good. She figured out what the issue was in 15 minutes and how to fix them in 30.

I've had American Home Shield since '93 and their service in the beginning kept me around. The price was pretty good compared to other companies. Up To Code Plumbing came out recently and they did a good job. But I thought there were two things that I have requested. When I looked at the paperwork, it didn’t seem like it was done. I don't know if it was because the person who initially put in the request have not understood me clearly because of the language barrier. But the person that came in at the time was very friendly. He was communicating what he did and he was asking me a question so I was answering. He explained to me and let me feel comfortable with them. But I had some people come out in the past that didn't seem as talkative, like they didn't explain to me what the process was or what they were doing.

I had a water heater that wasn't staying lit. I originally submitted a claim online and the American Home Shield website was fine. I actually much prefer just going online, doing it, and handling it myself. American Home Shield sent out Emergency Plumbing & Rooter. The guy came out and said the water heater was malfunctioning. He relit it and said he was not sure how long it was gonna stay lit then left. Less than a week later, it didn't stay lit so I called at that time and reopened the same claim. American Home Shield sent out the same service. They suggested that the water heater be replaced, which it was. But I have a very old home and the water heater wasn't originally installed up to code. I had to pay out of pocket for whatever needed to be installed properly.

The unit was not coming on. I could go out and I can hit the top of it. There's a switch that wasn't connecting, and it would come on and run for a little while, then it would do it again. When it got to the point that I couldn't get it to come on, I went through the internet to file a claim one afternoon, and the website was fine. They sent me an email that evening that said that they had contacted Kingdom and they would be coming up the next morning. Both of the guys that came did a good job. I didn't realize it until they showed up, but it ended up that I knew them. The motor was also making a lot of noise. One of the guys got permission through the warranty to go ahead and replace the motor on the fan on the outside unit. He came back, replaced that, and it has been working well since then. I'd recommend American Home Shield. In fact, I've told people about it already.

I always go to Home Shield's website to do a claim and then I get a text message saying, "This person or this company has been assigned to you." I did a claim for my AC that was freezing over. There was some regulator on the outside unit that tells the unit to shut off. Home Shield sent Sevier Climate Control, and a tech came out. He was nice and very professional but didn't do anything. I had to call somebody else because I couldn't wait five days for somebody to come out because I was hot right then. I forgot about it, and he came out. I called like three times for my AC, but for it to be a five-day wait and I'm in Houston, there's no point. I would suggest that certain situations should get a higher priority. Maybe if there's emergency service, customers could pay a premium for it.

Mill Air was awesome. They were really good. They got stuff done the way they should have. They were able to diagnose the issue and get the parts, and all that was seamless. I would recommend them to anybody. Make sure that you don't go outside of who Home Shield recommends, even if the people that they recommended try to screw you over. You have to use their contractors. Otherwise, you won't get reimbursed for anything.

In the three years I've had American Home Shield, things have been easy and they have been assuring. Most recently, I had an air conditioner that was making noise at the top. While I wouldn't hear too much inside my townhouse, outside, it was very noisy. I submitted a claim online to American Home Shield. Their site was very easy to use and they said that a contractor would be calling me within 24 hours. Crispy Air came on behalf of Home Shield and the tech from there was perfect. He took a picture of my unit. The issue was an external fan card. He also showed me that the screen atop the fan that blows the hot air out had broken off. He put three other screws in to keep it down. Everything has been perfect since then.

American Home Shield is very efficient. We've used them before so we got them again. Due to COVID, getting hold of them on the telephone is a nightmare but they've acknowledged it. They gave options and one of them is online. I did the claim online and it was super easy. When the tech came, he had a mask on and did definitely stay six feet away. He fixed the issue and left.

The claims process with Home Shield was pretty easy. They gave me what I needed and it was helpful. Discount Contractors was able to help with my plumbing issue.