American Home Shield Reviews

I've been impressed by how American Home Shield manages the claim process; they're efficient, even if I wasn't satisfied with All Brands itself. Despite switching to another home service company for a bit, I found the experience lacking. Hence, I've decided to return to American Home Shield.

Overall, while the situation with All Brand was frustrating, American Home Shield's commitment to resolving issues stands out, reaffirming my decision to return to their service.

I told AHS that we needed somebody who knew what they were doing because we didn't feel like we were being heard. So, they sent out somebody else to finish the repair. The guy determined that the parts that were ordered weren't needed. So, he took them with him. Everything is working and he even got the leak fixed. He found out there was a crack in the part, which was why it was leaking. So, he replaced that and we've been happy ever since.

I got another claim that AHS did nothing on. So, I'm not happy with them at all. They sent somebody out for my garage and that person told my husband that we needed new remote controls for it. Then, he told him to call the number on the back of the remote control, and he left and closed the claim. But my garage door still doesn't open. So, I called AHS. I had called the name on the back of the remote control, and they said they could sell us one and they could send somebody out. It would be almost $300 and I said I'm not paying $300. They said they didn’t understand why somebody came out and didn't have remote controls that they could sell us. I called American Home Shield a couple of times and they talked to the contractors and told them what they needed to do. They filled out the wrong form and they were gonna fix it. Still, there was nothing. The lady then said they could give me back $100 of our $125 back. But I still have nothing.

It is not under warranty and the manufacturer said even if it is they don't cover labor. If you are working it is hard to take time off for these multiple trips. I imagine all home insurance companies are hard to deal with but I would not recommend I can only speak to American Home Shield and it is been an awful experience. Try a different company.

However, when the second technician arrived, my experience turned for the better. He was knowledgeable and proactive, using a mixture of lye and other materials to clear the drains. He also provided valuable tips showing me treatments to maintain my system. This second visit significantly improved my situation, but he advised me that if my dishwasher had further issues, I might require a separate appliance specialist, indicating I may need to submit another claim with American Home Shield.

As of now, everything seems to be functioning well, although I haven't tried the dishwasher. My overall experience with American Home Shield ended up being satisfactory because of the second technician. I'd give the service a rating of 4 out of 5 simply due to the initial inconvenience of needing a second visit for a job well done.

Their timely service was greatly appreciated. Generally, I handle my communication with American Home Shield online, which I find very user-friendly and responsive. My overall impression of American Home Shield would earn them about 4 stars, mainly because although they efficiently completed the repairs, I had to personally contact the contractors to get detailed documentation of the work done, which should have been provided through the app or my account.

Regarding the pricing, it deserves a higher rating. Navigating their online services, making requests, and getting responses is seamless and intuitive.

The technicians aren't always consistent in their dedication to solutions. While considering a cancellation of my plan, I'm hesitant because of the unintended risk, like needing significant repairs without warranty coverage.

While the repair on my refrigerator went smoothly and the appliance has been performing without a hitch, I encountered a minor inconvenience. I was informed I needed to request the invoice from American Home Shield directly, but haven't yet received a response. Overall, while the experience generally met my expectations, this small detail could definitely have been handled better if there was a quicker response regarding the invoice request.

The main issue was communication. Typically, with my previous company, I would receive a call or text confirming service times. However, with Shepherd's, I only received a text stating they were on their way while I was at work, causing panic as nobody was home. Luckily, one of my daughters rushed home to accommodate them. It took about two weeks for the necessary parts to arrive, a duration that had me somewhat concerned.

Despite this, the service was excellent; once the parts were handled, we found our home comfortably cooled to 66 degrees. Unfortunately, the lack of proactive communication marred the experience. On the day of the parts' expected arrival, I received another vague notice. Attempts to reach them by phone initially went unanswered, but persistence finally allowed me to confirm their visit.

From my husband's research, communication issues seem to be a common complaint with this service provider. While the repair was fine, relying on them felt uneasy due to unpredictable scheduling and lack of transparency. This kind of operation just doesn’t consider that most of us work and can’t wait all day for a service technician.

As someone in real estate, I deal with scheduling and understand the importance. Sadly, I wouldn’t recommend Shepherd's due to these concerns. The end results were satisfactory with a working AC, but I would urge improvements in how they relay timing information, to say the least. American Home Shield did not coordinate with them. I made the call the first time that I wasn't told about the schedule and told American Home Shield the situation. They told me they were gonna put in the notes that it was an issue, and I thought it was gonna be resolved. Had I not called the contractor, I don't know what would have happened.

However, there's room for improvement, particularly in the response time from placing a service request to when a technician visits. As a realtor, I often hear others' experiences with various home warranties, and I've noticed that other providers like First American are more focused on long-term system care rather than just repairs. This has resulted in me giving American Home Shield a 3 out of 5 rating, considering they primarily seem to address issues with temporary fixes.

The personnel from United Services has indicated that appliance replacement under my warranty isn't something usually encountered. I’ll likely reach out to American Home Shield again because I'm at a loss for what to do, and they need to figure this out. It’s concerning since I'm paying monthly for the warranty. I've been with American Home Shield for several years, and originally, their service was top-tier. In recent times, though, something seems to have changed for the worse.

I reached out to American Home Shield's customer service, which I’d rate fairly well, around a 4 out of 5, because usually, the representatives are nice. However, it's disappointing because it shouldn’t take so many attempts to fix a single appliance. The online service is decent, especially on my phone, but could be more responsive. I'd rate it a 3 for navigation.

Eventually, in March, I accepted a tune-up offer, and Advanced Heating and Cooling discovered the issue with my AC unit. Their technician suggested a complete unit replacement, but the cost was staggering—up to $5700—while American Home Shield offered to cover only a fraction ($1200). There were many questions raised about this, especially since earlier quotes were different. The situation delayed further when it turned out that American Home Shield didn’t order the required part, causing a week and a half delay. Advanced Heating ordered and installed the part eventually, and my AC was restored to working order two weeks ago.

Throughout this saga, there seemed to be a disconnect between American Home Shield and Advanced Heating. I’ve only been a customer for a short time, and this was quite disheartening. Earlier in November 2024, similar issues had supposedly been resolved, but come January, the same problems emerged—except they clearly weren't fixed, as the freon had leaked out again.

While my AC is currently working, the path to this resolution has been less than satisfactory.

I've been with American Home Shield for around a decade, ever since my house was a few years old. It’s definitely been worth having them. The technicians, who've worked on my older appliances, are always professional and informative. Even when parts aren’t readily available, they communicate efficiently, providing timely updates via text and email.

American Home Shield and their vendors always maintain professionalism. The technicians who’ve attended to my house take care to wear shoe covers and introduce themselves in proper attire. I’ve always been impressed by the level of courtesy and efficiency I encounter. Whether through automated systems or direct calls, I consistently receive the support I need.

I am very satisfied with American Home Shield and recommend them to others due to the reliable service and professional technicians.

This is the first claim that I've had a problem with American Home Shield. It rubbed me a little wrong, having the same thing over and over again through American Home Shield, supposedly talking to supervisors and the escalations team. Other than this, all the other experiences I've had with them has been pretty positive.

Since the repair, my microwave has been functioning perfectly. Overall, I’m pleased with my experience and have had no issues so far with American Home Shield. I genuinely enjoy the peace of mind their home warranty provides.

The technician was great, and I appreciated the quality service. As for the home warranty though, since I haven't used it in a while, I was surprised to see that the fee had gone up from 75 to 100. That's always concerning when it's more than it was and I don’t recall receiving any advance notice about this increase, but that could just be my oversight.

One of my long-standing concerns is the rigidity in changing contractors. I've had previous instances where it seemed like the contractor didn't know what they were doing and I was told that unless they don't fix whatever it is, I don't have the option to change the contractor. Sometimes that's a little disconcerting. American Home Shield only works with certain contractors, but sometimes I see a bad review online and I'd appreciate the flexibility to change contractors.

Overall, I'd rate the warranty a four out of five. Despite some hiccups, they have been responsive and helpful with my issues.

The range had to be replaced, and American Home Shield provided me with options. If someone has a newer model, there should be plenty of options, but if they have something older and it's not made any more, then it can be a gift card kind of situation. However, they have to submit the receipt and verify that they purchased what they're supposed to get, and a good bit goes into that. Since the model I had was no longer available, we did a home warranty replacement. I selected a model that was similar to what I had, and they worked directly with James Appliances to ensure everything was taken care of.

Overall, I would rate my experience a solid 4. Their customer service and the quality of service during this instance were commendable. I also found their pricing to be quite reasonable and would give that aspect a 5.

I appreciate the service and assistance provided throughout this process.

So, I had to call American Home Shield and cancel that claim. Then I had to redo it with somebody on there and they paired me with another contractor. This contractor showed up but failed to diagnose my air conditioner problem effectively because he lacked the necessary equipment to find the issue, merely topping it off with Freon without a proper solution. He was from who was from 40 miles away so it was not like he could just turn around and go to the shop. This left me no choice but to find someone else to replace it, incurring more out-of-pocket expenses.

Another instance involved my dryer, which had a squeaky noise. I submitted a service request online only for American Home Shield to assign someone who couldn't accommodate my schedule. The rigid adherence to their guidelines prevented reassignment to another technician, forcing me to compromise in the hope they'd show on Wednesday.

Furthermore, American Home Shield's warranty terms are limited and misleading. I explored options and even my plan's $150,000 air conditioning limit was not truly applicable as they wouldn't replace necessary outdated system parts. Their solution was inadequate, and the contractors seemed unprepared or far from where I reside, further compounding frustrations. Complicating matters, I can't even get a cash payout option to reimburse expenses for prompt repairs via local professionals because they require a diagnosis from their own contractors. This experience has led me to reconsider American Home Shield's value versus self-managing savings for unforeseen home repairs. I sincerely hope American Home Shield evaluates their local contractor networks better to service rural areas more reliably. Until then, I’ll look elsewhere when my contract expires in October.

While I'm really pleased with the services Ostarly provided, my experience with American Home Shield itself has been less than stellar. I've been a customer for around three years, and I honestly think they need to do better. When they say something, they need to do it. My washer has been down for six months. First, they told me that it was a pre-existing condition, then they found out that it wasn't and now, I'm still waiting on the part.

Given this, I'd say my overall experience with American Home Shield is below average.

Having had American Home Shield on and off for about three years, I can say that my experience this time was a lot smoother, unlike a previous encounter in 2022 that left me dissatisfied.

Throughout the process, everything went smoothly, and I haven’t had any further issues since then. I set up my service request online, and found it really convenient and straightforward, which added to the positive experience.

If asked to share my thoughts with friends or family, I’d simply say I was satisfied with American Home Shield's service. Their customer care and the effectiveness of their solutions met my expectations fully. All in all, every aspect of the service—from the online setup to the repair—was deserving of a thumbs up.

However, I encountered a minor issue related to multiple claims. When addressing another problem, I learned that I could have combined multiple issues into one claim during a single visit. I wish this information had been communicated to me earlier, as it would have streamlined the process. Despite this, I would certainly recommend American Home Shield, emphasizing the importance of informing customers about such policies to enhance their experience.

After a week of back-and-forths and unhelpful interactions with a rather rude customer representative, I finally managed to get the fridge repaired, though not until substantial inconvenience. The repairman was courteous and apologetic, which I appreciated, but the overall process felt flawed. American Home Shield had always delivered, but this experience tested my patience, prompting doubts about recommending their services. I value good customer service, and their handling of this situation was unsatisfactory.

If asked now, I’d express cautious optimism toward American Home Shield, emphasizing my hope that my experience was an anomaly. They have strong past performance, and while I'm still open to recommending them, their customer service needs reconsideration in some respects, especially readiness to switch service providers when they aren't meeting expectations.

Not only was he diligent in his work, but he was also respectful in our home, making sure to take off his shoes and being kind to our dogs. We’d actually encountered Dimitri before when he came to fix our dishwasher through a different service. It turns out my mom, based near Firestone, had also recommended him. It's quite a small world when you find service that good twice!

I give American Home Shield a top rating because the prior service we used charged more, didn’t fix the actual problem, and wasn’t nearly as thorough. AHS impressed us with how cost-effective and reliable their service is. Given our positive experience, I'm eager to share this and ensure Dimitri gets due recognition.

The initial service for my refrigerator was much better, with the technician providing detailed feedback and maintaining communication. However, the dishwasher incident soured my perception. When I reached out to customer service about resolving it, I was informed of additional fees if another visit revealed the same issue, making me halt further claims. Communication could greatly improve. Call exchanges felt dismissive, and there was a lack of helpful answers to my questions, leading me to consider other warranty programs.

I have the Gold Plan, and I've been disappointed because it doesn’t cover Freon, prompting me to pay hundreds out-of-pocket. It seems necessary to upgrade to a Platinum Plan for such coverage, which is a major decision for me given increasing tariffs that could affect these costs further. If discussing this with a friend, I'd consider recommending American Home Shield with a caveat that one might need their top-tier plan to avoid similar expenses.

During this episode, conflicting information extended our wait. Initially, we were assured that a video call inspection by my husband would expedite the process, only for another staff member to claim it wasn’t sufficient. As a result, we were left without hot water for about seven to eight days. Despite calling them several times, resolution lagged. Their communication inconsistency only compounded our problems, forcing my husband to firmly intervene to get things moving. Despite these challenges, I acknowledge they've managed to repair a few things for us, which is a relief.

Financially, things have been frustrating. They raised my monthly bill from $60 to $120, which was concerning, especially after faithfully paying for five years. Conversely, since they ultimately replaced the unit, I’m somewhat satisfied it was finally addressed. But if my monthly payments keep going up, I might have to rethink my relationship with them. They could improve significantly by taking quicker action on such customer concerns instead of resorting to short-term fixes.

Communicating with American Home Shield was incredibly challenging. My interactions with one particular service representative were almost maddening. Despite clear evidence of a persistent leak, she was insistent that there was nothing to be done but refill the refrigerant again. This was frustrating as it had already proven ineffective. However, after a lot of effort and numerous phone calls, I eventually spoke with a gentleman named John who resolved to send out a third contractor at no additional charge. This contractor, Pride, was exceptional—they confirmed the leak and were very thorough in their explanation about why American Home Shield couldn’t cover the repair given the installation may have been faulty, but thanked me for a satisfactory experience in terms of the technician's professional insight.

While the physical issue with the air conditioning unit remains addressed in part to John's diligence and the technician from Pride, my experience with American Home Shield's customer service and the deceptive practices by the previous contractors left a lot to be desired. Despite everything, American Home Shield, in my past experience with other properties, has generally been effective and positive; thus, it returns standing strong as a service I'd recommend, keeping in perspective this particular instance.

This company is built on deception, fine print, and delay tactics. They’ll take your money every month and then do everything possible to get out of paying when something actually goes wrong. It's not a warranty — it’s a membership to getting screwed over when you need help the most. AHS is actively ripping off homeowners by making them think they’re protected. You’re better off burning your money than trusting this company. Their business model is to deny, deflect, and drain your patience until you give up. ⚠️ DO NOT fall for their fake peace of mind. They’re not here to help — they’re here to profit from your problems.

I've had a positive experience with their customer service. My husband had an interaction with the technician from Montgomery's Coastal Cool, who came to our home for a free service. The interaction seemed to go well and was quite satisfactory.

So far, the service seems promising. Overall, the experience has been reassuring, and I feel comfortable with their support options.

I've been connected with American Home Shield ever since they acquired my previous provider, Landmark and the transition was fairly smooth. Everything was handled online—I found the interface straightforward. Their website made the process of setting up service requests quite effortless.

In terms of cost, I'd give it a 2 out of 5. I find their pricing a bit on the high side. However, the ease of use in handling requests through their online platform has been a pleasant experience.

The appliance service technician they sent out was also top-notch, providing excellent service. Overall, my experience was satisfying. They delivered on their promise, handling everything they were supposed to.

The technician was polite and professional, attentively answering my questions and addressing every concern I had.

However, dealing with American Home Shield's automated system left room for improvement. The options listed for reporting the problem were not clear, making it difficult to understand the steps needed without guidance. An explanation of the choices would enhance customer interaction over the phone.

Overall, despite the challenging phone system, my repair experience was smooth, and I'd recommend their service.

A highlight of the service was the American Home Shield app. It was the easiest one I've encountered compared to other home warranty services we've tried in the past. Regardless of some hiccups on the operation’s side, using the app made lodging a claim an uncomplicated experience.

I was generally happy with how they handled the dishwasher situation, but the ongoing plumbing issues suggest room for improvement in effectively tackling such repeated service needs. Also, American Home Shield should improve their app by including a free text area for customizing service requests to address the root cause of problems efficiently. This would save the hassle of frequent visits and expenses.

I’ve been with American Home Shield for a little over a year now, and I must emphasize their top-notch customer service. When I made calls to the support team, they were consistently helpful and courteous, which I greatly appreciated. There might be a couple of days' wait for service, but their assistance is outstanding.

Overall, my experience has been quite satisfactory, and I would recommend their services. If you're considering them, know that their team is committed to providing timely and excellent support.

The technician from Fix It did some work with the wires and electrical box to address my problematic GFCI outlet. He explained a few steps along the way, contributing to a reassuring experience. I found their service satisfying.

I've been with American Home Shield for about seven years now. Although this was the first time I had filed a claim with them, they managed the situation smoothly, and the interactions were pleasant. The customer service provided during the setup was commendable.

In terms of pricing, I would give them a solid rating because the cost feels reasonable for what they offer.

The technician's visit was satisfactory; he was both friendly and professional. But reflecting on American Home Shield's services as a whole, communication is where they need to improve. Accessibility to customer service is quite lacking; when I previously had issues with my refrigerator, it took multiple consultations and part replacements to address the problem. Yet, even recently, a technician’s quick troubleshooting seemed a bit frail.

Moreover, the pricing has become a concern. The monthly rate for the service recently increased by $10, which was an unwelcome surprise. It would be beneficial if they maintained consistent pricing.

I had a simple washing machine repair request and the technician that came from A1 Appliance, which is their vendor, seemed fine. He fixed the problem, but in doing so, he created another problem. So, I called American Home Shield and said, "You need to send this guy back out here to fix the problem he created." They wanted me to pay another $100 to open a new case and I said, "No. I'm not gonna do that. He's your guy. He caused the problem. You should send him out here and you should eat it." The technician evidently told American Home Shield he did not want to come back here to fix the problem he created, because he wasn't gonna get paid. That was the second problem that I had, which has caused me to drop the American Home Shield warranty.

I'm in Phoenix, Arizona and last summer, one of my air conditioners went out in the main house and they could not find the right air conditioner that they wanted to replace my broken one with. They didn't even find one. It was eight days later, and I was sitting in a 108-degree temperature. Instead waiting longer, I went out and bought my own air conditioner for less money. So, I just concluded that it's a rip-off. It's a real scam.

Additionally, I faced issues with the repair services for my washer. The repair technicians struggled with fixing the machine, resulting in multiple visits. Despite these setbacks, my appliances, including the washer and AC, are now functioning correctly.

Overall, while I've experienced some hurdles, American Home Shield has been a valuable service over the years. However, the issues with service fees and sometimes inadequate repairs have been notable challenges.

I've been with American Home Shield for about 10 years, but I'm not thrilled to see their B rating because it indicates a slow complaint resolution process. Compared to other similar companies, their rating isn't as reassuring. Also, while my immediate experience this time was satisfactory, I’ve found the overall customer service challenging. It’s nearly impossible to get a hold of a real person, which might contribute to their rating.

I have been a customer of American Home Shield for several years. After a brief period of switching to another company due to unsatisfactory experiences, I returned to American Home Shield. In total, I've been with them around seven to nine years. The customer service has always been top-notch, whether contacting them via phone or online. While the annual premiums have increased, similar to any insurance policy, I still find the pricing reasonable for the peace of mind that it provides.

Initially, Sears sent someone out five times, of which three times they actually had parts. The frustration built when no one showed up for my last scheduled appointment, which was then rescheduled a month later. Eventually, I grew weary and decided to cancel the appointment altogether. I'm gonna buy my own refrigerator and cancel American Home Shield.

Repeatedly dealing with misdiagnoses and ineffective repairs, I reached out to American Home Shield, hoping for a resolution. Sadly, they insisted on sending the same company back out even though I clearly requested a different solution. Eventually, they claimed pest damage was the issue without prior mention, leading to a frustrating dead-end with no effective support from American Home Shield. It took five months of stress, appointments, and wasted time, underlining the disconnect between guarantees made and service delivered.

While I've had a couple of acceptable experiences with other repairs, it seems contingent on the quality of the local service provider. Unfortunately, the communication with American Home Shield often felt distant and unhelpful, compounded by language barriers. As a single mom balancing work as a full-time nurse, the unexpected financial and logistical headache of handling all of this on my behalf was distressing.

Despite receiving my service fee back, the assurance you expect from a home warranty wasn’t there when I most needed it. I had to purchase and install my own new dishwasher as American Home Shield didn’t step up to fulfill their role. This debacle makes it hard to recommend them, and if friends asked for my advice, I would highlight the dependency on the quality of local contractors as crucial to consider.

To improve our air conditioning system's efficiency, we did purchase an additional part. Everything was addressed in that same visit, which was crucial for us.

My experience navigating their online portal was average—I'd rate it about a 3 out of 5 for ease of use.

In terms of pricing for the part, I found it a bit expensive but can't claim expertise in this area. Nonetheless, my overall experience with this service visit was positive.

American Home Shield covered the most urgent of their identified recommendations. The setup process was smooth—primarily initiated from reminder emails—and I did have positive experiences setting up appointments both online and through phone calls.

In the past, there was a moment of frustration when a claim for the refrigerator was denied, and I wasn't promptly informed. However, the most recent experience, from setup to service, was seamless. Notably, I had no issues with their website and set everything up comfortably there.

Overall, I'd rate my latest interaction a five-star experience, though when considering the cooler moments in the past, it might hover closer to four. As for their pricing, the co-payments I've encountered are quite reasonable. Given all this, I remain happy with my choice of American Home Shield.

However, I did have a hiccup with Paul's Appliances on a previous dishwasher problem about a year and a half ago. They sent the same technician multiple times, but he couldn't resolve the issue. After three unsuccessful attempts, I decided to replace the dishwasher myself. Despite that experience, my overall satisfaction with American Home Shield remains high in the 5 years that I've had them, as they are generally reliable in addressing most issues.

Following this, American Home Shield claimed these were pre-existing issues without appropriately proving their stance. The situation was frustrating, especially after paying a service fee of $100 alongside the monthly charge of $30, expecting reliable support. Such an experience made me reconsider my decision to continue with them, as I felt unsupported despite paying for their service.

Overall, my satisfaction with their service is unfortunately at a low point, given these circumstances.

However, the visit turned out to be frustrating. The first plumber started work before I was home and attempted to snake the toilet. To my surprise, the snake came out on my roof through the air vent pipe. When I pointed this out, the plumber realized he wasn't really addressing the toilet issue. He informed me that he couldn't look into the plumbing beyond the specifics listed on the initial ticket with American Home Shield. So, I ended up having to create a new ticket for them to properly assess the whole system.

Another plumber came out later and went under the house, which was part of the request I made in the new ticket. He seemed more thorough and used different methods to identify that a plug caused the shower to pull water from the toilet, leading to running water in the system. Although he fixed the blockage, the toilet issue returned within hours. I called them again, hoping to avoid another $125 service charge since the problem remained unfixed from the first visit. Unfortunately, due to policy technicalities, they insisted I pay because it was a "new ticket," despite it being the same ongoing issue.

Ultimately, I ended up fixing the issue myself with a bit of a flap adjustment. This whole experience left me very dissatisfied with American Home Shield’s handling of the situation. Their policy of needing checks for specific boxes on service requests doesn't account for the complexities of interconnected systems like plumbing. It’s not practical for most customers, like me, who aren’t plumbing-savvy to pinpoint issues with that precision.

The service technician was pleasant to speak with and did what they could, but overall, the process felt inefficient and frustrating. Even though their plan seems attractive and inexpensive initially, their handling of complex problems, particularly ones involving plumbing, was more hassle than I expected. While I’ve had good experiences with appliance repairs before, this plumbing situation was too stressful.

After going through this ordeal, I would rate my experience with American Home Shield poorly when it comes to dealing with plumbing issues, giving them just a 1 star. Their customer service was polite, which I'd rate a 3, but while the financial aspect of the plan seems fair, it doesn’t quite ease the frustration of ineffective service. Due to the problems encountered in resolving my issue, if I had the chance, I would have opted to switch services sooner.

When the technician arrived, he plugged the fridge back in and assumed it was working, saying it would take time to cool. By Monday, it was evident it wasn’t fixed. I was disheartened needing to wait another week due to their lack of immediate slots, being told that the earliest appointment was the following Thursday or Friday.

The technician's return visit revealed it was a timer issue that was resolved then, but I was upset about the unresolved first visit and the delay. Adding to my frustration, American Home Shield was informed the reappointment was at my request, which was incorrect as the initial repair failed.

Despite this hiccup, I’ve generally had a positive experience with American Home Shield over the almost two years I've used them, even recommending them to neighbors with older homes where problems arise more frequently. While this encounter was disappointing, I've experienced good service overall and appreciate American Home Shield’s provision of their services.

Furthermore, navigating their online services for my needs can be smooth, and the costs seem reasonable for the value provided. The overall service merits a high rating.

The technician called when he was 13 minutes away and even texted upon arrival. I was at work and my husband was home. The technician spent about 30-40 minutes on the service and was very polite. I felt comfortable in the house with him, and he was pleasant. I was happy with the tech and the home warranty company. They were really good, and so far, everything functions as it should post-tune-up.

American Home Shield has consistently sent competent technicians, and their claims process has been hassle-free for me. Overall, my experience with them has been excellent, and I wouldn't hesitate to recommend their services.

The process of placing a service request online was straightforward. American Home Shield contacted me the next day after I lodged my request, which demonstrated prompt service within their 48-hour response window. While I haven’t always had smooth experiences with them in the past and I haven't used them in a while, this interaction has been satisfactory. Moving forward, American Home Shield could look into faster service engagements, but as of now, I'm content with their service.

Overall, I'd rate the experience as commendable as they addressed my immediate concern efficiently and ensured my AC issue was resolved without delay.

I usually file claims online, which I find straightforward. I appreciate the professionalism of the contractors, as they consistently did an excellent job with the repairs.

However, while the service aspect is satisfactory, I do have some concerns about the coverage. For example, they don't cover issues like condensation in windows, which I find limiting. Although the service is good, the coverage could be expanded to include more common home issues.

Overall, I would give them a 4 out of 5, indicating I'm generally happy with my experience and would recommend them, but I do see room for improvement in their coverage options.

The technician was prompt, knowledgeable, and incredibly helpful. They took the time to explain what was going on clearly and ensured I understood everything before fixing the problem. We were able to set it to hotter water. However, I have a child and adjusted the faucet to provide warmer water but not too hot, being considerate of my need for safety. They showed me exactly what was happening. The service was truly excellent, making the entire process seamless.

Presently, everything is working perfectly well, and I am thoroughly satisfied with the resolution. There isn't anything at this moment I think American Home Shield should improve on—it was an all-around great experience. If I were to rate their service, it would definitely be the best it can be. Overall, I had a wonderful interaction and am confident in their resources for future needs.

I've been with American Home Shield for about 1.5 to 2 years now, and while I would definitely refer them to family and friends, there have been some hiccups. Initially, with an unrelated issue, there was a mix-up when they assigned a technician with the wrong expertise due to a language barrier with their representatives. I was having electrical problems and then they sent a plumber or someone else that was left field. Thankfully, this was corrected quickly.

Despite this small setback, I'm still very satisfied with their service. When it comes to pricing, I believe it’s quite reasonable. I normally handle my requests by calling them directly rather than using their online service. Overall, American Home Shield has served me well.

Despite the hiccups with resolving the AC issue, my overall experience with American Home Shield has been satisfactory, and I would rate it positively. While there is room for improvement concerning such oversights, the service did eventually ensure that my heating and air conditioning were functioning when I needed them. As for pricing, it's fairly set.

In the end, I'm glad that everything is now working well, and from my perspective, that's a win.

When I inquired about the coverage from American Home Shield, I was surprised to learn they would only cover $500 of the $4,000 repair cost. This left me feeling that the value of their coverage, given the premiums, was questionable. Paying nearly $100 a month for the warranty seems unreasonable if the payout is so minimal on significant repairs. It's almost worth just getting the warranty through the three big things that I have and getting rid of American Home Shield

Regarding Brown's technicians, their service was straightforward. They provided clear quotes, one under American Home Shield's provisions and an alternative for an upgraded repair, which was too much. The service wasn't remarkable, but it wasn't sub-par either—it was merely average.

In conclusion, while the service received from the technicians was adequate, American Home Shield's coverage fell short of my expectations. If the cash-in-lieu payouts remain low, I might consider other options in the future.

The cost aspect isn’t helping either. Every month, I have to put out more money than I've ever done before because the prices go up and the service call has gone up.

Overall, while there are shining moments with certain providers like Limitless Heating and Cooling, I feel that American Home Shield's service isn't as good as it once was.

When the technician finally came to my home, the experience was fine, but I don't think American Home Shield would cough up the money to replace the system even though their entire advertisement campaign is based on, “If we can't fix it, we'll replace it.” In my case, I wish that would have been the case, but throwing anywhere between $800 and $1,000 towards getting the condenser fixed, and a seven-year-old air conditioner didn't seem to be a good idea and I would rather have put that $1,000 or more towards a new unit and that's what I eventually ended up doing.

Reflecting on my time with American Home Shield, I find myself wondering why I continue to pay $75 a month for a service that doesn't fulfill its promises to my satisfaction. I gave them a star rating of 2, as my experience did not match the assurance given by their promotional materials.

In comparison to previous companies I’ve dealt with, the claim process with American Home Shield is much improved. Since signing up with them in 2019, I’ve appreciated the knowledgeable technicians they send out. Overall, my experience with their service has been positive.

I've been with American Home Shield for approximately 5 to 8 years, and I'd rate my overall experience as a 3 out of 5. Regarding their pricing, I also think it's quite competitive, and I'd give it a 4. Overall, while there are areas of improvement, the service has been reliable, and I continue to use it effectively.

If someone asked about my experience, I’d mention it's a good deal even with some stress involved. After evaluating my use of their online service platform, I'd give it very high marks; it's user-friendly and responsive. Ultimately, American Home Shield deserves commendation on the price-to-value balance they offer.

The technician they sent was fantastic. Not only was he thorough in his inspection, but he also took the time to answer every question we had.

Overall, my experience with American Home Shield was positive. The process was smooth, and their choice of contractors was excellent. I appreciate the seamless experience and have confidence in their service.

To my dismay, although they assured me of a follow-up, I received zero communication for over a week. Meanwhile, two invoices of $1,375 and $9,300 appeared in my email. I decided to consult another plumber, who quickly traced the problem to a pinched tube in the washing machine—simple and now resolved. Unfortunately, my issue with American Home Shield goes beyond poor service from Trophy; it’s about their lack of communication. After being left unheard even post-contacting them directly, I canceled my subscription. American Home Shield's failure to update me concerning claims, coupled with contradicting information from Trophy, made the situation quite frustrating and left me very dissatisfied.

I believe American Home Shield needs better contracting measures to ensure service availability in areas they cover. Although I’ve been with them for quite a few years, I’ve noticed that my monthly cost has doubled, despite not having an excessive number of claims. What irks me is how other companies offer similar services at more competitive rates. With ongoing and avoidable repair costs hanging over me, I’m currently reassessing if I should continue with them.

Throughout the process, almost everyone I contacted at American Home Shield seemed to be reading off rehearsed scripts and offered no genuine assistance. It felt like they merely existed as placeholders in the operation while I navigated this saga on my own. Even reaching a supervisor at the technician’s side proved to be burdensome and only ultimately working towards the send-off of the report.

The frustration was further compounded by my claim being initially deemed covered under the benefits but surprisingly denied upon final review. Particularly annoying was the ordeal circling around the coil—the component on my AC unit that needed replacing. Despite a supposed approval communicated by the technician, I eventually learned it was denied, leaving me high and dry with only wasted days to show for my determination to resolve the issue. Given this entire experience, I am unfortunately ending my tenure with the company. I plan to cancel my services and move on to another provider. This sense of disbelief remains, especially being brushed aside when I needed them to live up to obligations as outlined.

I’ve been on a home warranty plan before and hoped this would bring peace of mind, but it's clear that both American Home Shield and their chosen contractor, Fast Response, seem primarily interested in collecting fees rather than providing real solutions. This experience left a bad taste, reminiscent of years ago when I stopped using American Home Shield for similar reasons.

Additionally, navigating their customer service is another ordeal. Communication hurdles arise with representatives based overseas, with whom clear dialogue is challenging, and requests to speak to stateside managers often get ignored or deferred. Reflecting on this experience and based on my brother and neighbors’ opinions, I cannot recommend American Home Shield. I find myself extremely dissatisfied with their services, as they neither keep their promises nor provide the reliable support expected from such a company.

My biggest issue was with the man from Infinity. If he had told us from the beginning and explained things to us, like the wholesale lady did when we bought the water heater, this would’ve gone differently. She took the time to break it all down. She told me the reason I was being charged all those extras was because they’re a company, and their license is on the line. She said that if Infinity didn’t bring things up to code, they could be fined if anything went wrong. But if we did it ourselves, we wouldn’t have to pay all those extra costs. She even said she recommended the expansion tank because if the water heater blew, that would help prevent further damage. She also told us about the other costs.

The man from Infinity could have been more forthcoming to us instead of calling us after they talked to American Home Shield, saying they had approval to cut some of the costs. The rep called again after we’d already bought the water heater. I told her it cost us $300 out of pocket, not including the expansion tank. And she responded that they could charge me $300, and we could take all that stuff back. It ended up taking my husband two or three days, but he finally got it installed the right way.

American Home Shield couldn't tell me anything about the extra cost and just kept telling me about the fake code. This was my first time with them and I wanna cancel it. My husband keeps telling me to give them another chance. But I’ve had the warranty for over two years, and I’ve just been giving them money. I don't have time to give away money. Still, I have to get the HVAC program done. The people that I bought my HVAC system from told me to call AHS, which was how I got mixed up with them. So, I had to call and make a claim to have them come out and look at my HVAC. But the people who put my HVAC in are who I want to come out. I don't want any other company to come out.

Refusing to succumb, I contacted the manufacturer directly and discovered that the coil was still readily available. The rep told me they couldn't find the coil because they didn't make it anymore. She said if they find me one, it's gonna have to be a refurbished one. I said that doesn't make sense. I called them back and told them to bring the air conditioner because none of this works, that they don't have it anymore. So, I ended up calling Lennox myself. There are two stores in Houston and I called both. When somebody answered, I asked about my coil and I was told they had it. I called Air City back to tell them where the coil was available in Houston for them to go get it. The rep said that she had just called them and that was not what they told her.

We got off the phone, but Air City was still trying to sell the air conditioner, so I just put the air conditioner on hold and had Abacus come out. After talking to Abacus, I ended up calling AHS back, finding out that I had to because I didn't want Air City back in my home at all. I was told that because they started the process, they had to complete the process. I said I just don't want them back. I told this story, I don't know how many times, to a representative for American Home Shield. They told me that in order for the contractor to come back, I would have to pay the 100-something-dollar fee again. I asked why I have to pay another fee for someone who tried to sell me an air conditioner that I didn't need. They told me I can take the cash-out plan.

I thought that if I took the cash-out plan, as long as I found something that was under $5,000, I could just submit my receipt and be reimbursed. Only to finally speak to someone to tell me how it worked. I said if I'd had known that, I would have just paid 100 and something dollars again and not be out $1,600. Because I ended up having to pay $3,000 to get my coil fixed, when I could have easily paid the 100 and something dollars again had I known, but nobody explained the process to me.

Throughout this cumbersome process, I felt misguided by the responses I received from the various representatives at American Home Shield. Later engagements clarified that if I chose a 'cash out plan', it wouldn’t cover my full expenditure. Ultimately, I bore an unnecessary $1600 expense, which proper guidance from the start could have prevented. Nonetheless, when I finally spoke to someone knowledgeable in the cash payout department, she clarified everything patiently - it was a lesson in how service training could benefit the team immensely. I've been with American Home Shield for about four years and although I experienced this hiccup, their final assistance proved helpful.

I've been using American Home Shield for about five years, and overall, I haven't been too thrilled with their service. They promised follow-up calls that never came through, and consistent communication required much persistent effort on my part. This claim started back in March 6th and I got the runaround dealing with AHS the whole time and talking with people. They say they'll call you the next day and they don't. Then you're calling yourself. I'm not too thrilled with them. By the time I have been calling and I was into the next month of waiting for this washing machine, I wanted to speak to a manager. I found it extremely difficult to escalate my concerns, as getting in contact with a manager was particularly challenging. They eventually passed it to their escalation department, but the response didn't meet the standards one might expect for a higher level of support.

Despite PJ Appliance's efficiency, my dissatisfaction with the American Home Shield process remains.

The second technician from a related company was courteous and seemed competent; however, he neglected to address a straightforward leak, which was quickly identified by a subsequent company visit. It appeared as though the service visits were intended to be recurring for profit rather than resolution.

Fortunately, another technician who was from CamAire addressed our problem. He was thorough, professional, and efficient, clearly explaining the issues and our options. Thanks to him, we managed to finalize decisions smoothly during a home sale transition. Despite this eventual resolution, the service experience was marred by recurring issues with technicians and poor receptivity to feedback from American Home Shield. They continued using subpar contractors without addressing customer feedback, despite years of patronizing the company.

In conclusion, while I had an effective end experience with CamAire, I am disappointed with American Home Shield's overall handling of feedback, particularly in regard to employing competent contractors. This repetitive oversight, while cost-effective for me due to a fixed-deductible setup, is not a sustainable business model and could significantly frustrate other long-time users like myself.

The technician arrived way earlier than expected, around 7:20 AM, without proper notice. While I appreciated his efforts, the early timing caught me off guard, as I was still in a deep sleep and missed his text. Plus, there wasn't much verbal communication, possibly due to a language barrier. Nonetheless, he was pleasant enough, even if a bit quiet.

Overall, despite minor communication hiccups, I've stayed with American Home Shield because they’ve consistently respected the bounds of their service. I want to specifically highlight their partnership with Jones as a company; they excel at what they do. I have no significant complaints or suggestions for American Home Shield as a whole and am satisfied enough to rate them highly.

Furthermore, when a wall-mounted air conditioner in my garage malfunctioned, American Home Shield incorrectly classified it as a window unit and refused coverage. They claimed that window units aren’t covered, ignoring the fact that it was installed in a wall—a distinction that should've mattered. I still believe this unit can be repaired with a new fan motor since the compressor is fine, but they have left me no choice but to turn to outside help.

Due to these poor experiences and unexpected expenses, I decided to cancel my coverage with AHS entirely and look for a different home warranty supplier. As a property owner with rental properties, the reliability and fairness of these services are crucial. Based on my experiences, I would rate American Home Shield at the lowest end, and I am in the process of moving my properties to a more dependable service provider.

When I brought up that another technician mentioned the heating element was faulty, he dismissed the concern because, in his view, any heat is satisfactory under the American Home Shield policy. This approach starkly contrasted with previous companies that American Home Shield had assigned, who were diligent and detailed in their inspections, always taking their time to investigate thoroughly.

However, I've remained in communication with an American Home Shield supervisor who checks in weekly. Although my initial appointment for a follow-up was missed due to a lack of consideration for my schedule, this supervisor ensures there's constant contact, and she clearly communicates each step we need to take. She also expressed confusion about the technician's claims regarding low heat not being an issue because, according to her understanding, diagnostics should find and fix potential problems.

I've always had a positive experience with American Home Shield and appreciated their efforts to resolve this issue. While the technician experience was disappointing, I'm confident in American Home Shield's commitment to getting things sorted out, which is why I still rate them highly.

The technician from Texas Plumbing was fantastic. He took the time to explain everything thoroughly and did his best to fix all of the issues. For the concerns that couldn't be immediately resolved, he indicated that they would follow up. Overall, he was very professional and approachable.

Since the service, my garbage disposal is working well again, and the running toilet problem has been fixed. I recommend American Home Shield, as having the warranty was very helpful for these types of situations. The quality of the technician who assisted me was such that I'd request him again for future issues. I highly commend the service provided by both American Home Shield and Texas Plumbing.

I haven't faced any more issues since their intervention, which is great. As a long-standing customer for many years, I've found that their service isn't consistently exceptional. If pressed, I’d rate my overall experience at about a 3 out of 5. While I believe customer service could be improved, I acknowledge this is often the case elsewhere too.

Regarding price, I’d also give it about a 4 on a scale. With such long-term patronage, I would have hoped for some price appreciation over the years—especially since we've probably funded the replacement of everything multiple times over.

While I've predominantly interacted through representatives, my husband has used their online services. Personally, I prefer speaking directly to someone.

This was my first claim, and it went smoothly, leaving me feeling satisfied with the service that AHS has provided so far. It was an overall positive experience.

The cost to use American Home Shield's services is quite fair. Across the board, from ease of online use to price, I would give them top marks. They have proven to be a reliable and efficient option for home maintenance needs.

The technician who came out was professional and knowledgeable, completing the necessary repairs in about 1 to 2 hours, which was incredibly reassuring. I've been with American Home Shield for several years, and it's the quality of their contractors that keeps me loyal. Compared to my experience with my previous company, where issues with their contractors were prevalent, American Home Shield's reliability and professionalism stand out.

Overall, my satisfaction with American Home Shield is high due to their exceptional service and quick response to issues.

I'm in the process of accepting their quote but waiting for some drywall work to be completed at the house first, as I want to time everything right. The technician who visited was friendly, helpful, and punctual. He was knowledgeable and took the time to explain what was happening with the unit.

I'm pleased with how straightforward the process has been with AHS. My initial experiences have been positive, making me feel satisfied with the choice to trust American Home Shield.

Having been with American Home Shield for two years now, I feel positive about my decision. I'd recommend their services.

Fortunately, once I spoke to customer service, they adjusted the claim, and this time the technician came the following day. The service provided was professional, and everything was fixed in less than half an hour. The initial delay was mainly due to a communication mix-up.

I would rate American Home Shield 5 stars. Their customer service handled the situation professionally. A minor suggestion for improvement is to make the customer service number more accessible, as I had to Google it. Nevertheless, they resolved the issue efficiently, and the end service was excellent.

While pricing might not be my favorite part— it would be great if it were less—but I understand they're running a business, not a charity. All in all, I'd give American Home Shield a strong four out of five in terms of overall service and customer experience.

I appreciated CK Appliance's efforts and am currently waiting for a necessary part to complete the repair. So far, I've found them to be proactive in handling the situation, even though the first repair didn't hold up.

In terms of customer service from American Home Shield, I would rate them positively as they have been responsive throughout the process.

Over the years, the contractors sent out have generally been good. However, there was a less than satisfactory experience; one contractor mistakenly installed a sump pump incorrectly. This mistake became apparent during heavy rainfall and was quite a bother for my nerves since the noise was perplexing. It necessitated a corrective service call that cost an additional $100, which, as a retiree on a fixed income, was a frustrating and unnecessary expense. Thankfully, the setup worked well enough to prevent flooding—a relief many didn't have during the rains—but the extra cost was unwelcome.

During my recent claim, I was impressed by how quickly Sears addressed the issue. They arrived the same day I submitted my claim, something I hadn't expected. The technician was efficient and provided a clear explanation of the problem before promptly fixing it. This straightforward interaction made the entire process seamless.

However, there have been times when I felt that everything I expected to be covered wasn't. With that in mind, I'd rate my overall experience with American Home Shield as a 4 out of 5.

When it came to their contractor, I was pleased. The assigned technician was effective, and since the repair, the dryer noise has subsided. I've been with American Home Shield for several years now, and while I've been mostly satisfied with their service, I've noticed the rising prices over time.

Overall, I had a positive experience.

As for American Home Shield, I’ve been with them for many years; they can be complicated to deal with, especially due to frequent policy changes without prior notice. Nonetheless, holding an existing policy in Hawaii feels invaluable since they continue to cover services under it. Most of the vendors are excellent, but customer service can be challenging due to long hold times and an interface with glitches. The same applies to their online services, which have improved but still face issues. In terms of pricing, the cost is justified. Paying $600 annually, I deem it valuable, especially given that one substantial repair could offset the yearly cost. Despite some frustrations, the coverage they provide has been beneficial in maintaining my properties smoothly.

Overall, my experience has been positive, and I'm happy to recommend American Home Shield.

When the contractor arrived, they were exceptional. They handled the repairs efficiently and ensured everything was clean before leaving. Since then, I’ve had no further issues with leaks, and everything is functioning perfectly.

I found the cost reasonable considering the quality of service I received. Overall, my experience with American Home Shield has been great. I would highly recommend their service to others facing similar home issues.

Though I usually don’t enjoy dealing over the phone due to occasional language barriers, my problem was handled promptly and efficiently in this case. I’ve been with American Home Shield since 2014 and am generally satisfied. The few hiccups I’ve encountered were resolved to my satisfaction, reinforcing my overall positive impression of their service.

Overall, I appreciate the reliability and value of having a home warranty for appliance breakdowns and wear and tear. I’d recommend American Home Shield for the peace of mind and coverage they provide. Despite a price increase over time, especially considering the state of the economy, I find it a worthwhile investment.

I received the new appliance and it seemed to work without any issues. My overall experience with American Home Shield was quite positive. There were minor delays in communication as expected, but given the circumstances, the process unfolded as anticipated. Both the service providers and the warranty company did their part efficiently, resulting in a fairly smooth experience.

Even though my relationship with American Home Shield is quite new, my first major interaction with them left a highly positive impression. The app's notifications worked perfectly, ensuring I was always updated, and the service provider was timely—completing the rekeying in just 5 to 7 minutes for three doors.

Regarding pricing, I found that American Home Shield offered an economically competitive rate. While I performed only basic research and talked to a couple of vendors, what American Home Shield offered was sufficient and reassuring. I quickly felt comfortable going with them, which saved me from combing through several options and reviews.

For those who dislike exhaustive research just to find a good deal, American Home Shield’s offerings were certainly strong and stood out. My overall experience was very positive, and I wouldn't hesitate to recommend them based on the convenience and effectiveness of their services.

Having been with American Home Shield for several years, I've consistently found the claim process to be user-friendly, with technicians who are friendly and professional. Overall, my experience with American Home Shield has been satisfyingly positive, and I readily recommend them for home warranty services.

Initially, I had Happy Hippo come out for the job. Though their visit was primarily for cleaning the unit, they identified that my unit needed freon. They couldn't apply it since that wasn't part of the scheduled service, but they were clear and thorough, cleaning the unit well and even showing me pictures of the dirt before and after. It was a thoroughly professional job.

Later on, when I needed to have the freon added, I made another call to American Home Shield once I had the time, and that process was equally smooth. Both experiences reflected great service.

The pricing for everything was quite fair, and I'm quite content with it. Overall, my experience with American Home Shield was excellent, and I’d recommend them without hesitation.

I had an issue with my AC, specifically the duct work, and I'm currently waiting for a resolution from them. As someone who's been with American Home Shield for less than a year, I feel that there are areas for improvement, especially in making the communication process smoother. I'd rate them a 3 out of 5.

I bought the gold plan, not knowing it wasn't the best option, which led to an out-of-pocket expense of about $3,300. This was out of my budget, especially considering that the total cost of repairs was around $3,600, and the contribution from American Home Shield was just $508, leaving me with a huge gap to cover.

There's a common misconception that home warranties will ensure all repairs are taken care of, but my experience was quite different. Since I joined in October of last year, this was my first repair claim with them, and it was not a good introduction.

Though customer service was polite and satisfactory, and I'd give them a 5 on that front, the overall value and coverage I got were disappointing. Thus, I'd rate American Home Shield a 2 based on my experiences. I certainly didn't get the coverage I assumed I would, which was a letdown.

While this experience was smooth and efficient, I hope American Home Shield can improve their service regarding air conditioner repairs. During a past summer, I had issues with my air conditioner, and they struggled not finding a technician promptly. That's an issue in Arizona.

Despite that, I’m generally satisfied with my service, especially based on this recent experience.

In the years I've been with American Home Shield, I’ve particularly relied on them for major repairs. They stepped in when I needed an HVAC unit replacement for my Tennessee home. Though I encounter some variability in the quality of the technicians they contract, when I find good ones, I stick with them directly, bypassing American Home Shield altogether. But overall, especially when it came to selling a home, the warranty was a strong plus.

I’d recommend American Home Shield, noting that it’s important to be proactive about who services your appliances. If they send somebody out you don't like, just send them away then call the next guy. I use their service for both of my homes and believe the coverage serves a valuable purpose.