American Home Shield Reviews

The second technician took time to check the unit, especially in the attic, and showed me pictures of the components. He pointed out that it was more likely related to normal wear and tear, given the age of the unit, rather than being caused by an external factor like a lightning strike. Despite this second evaluation, my claim was not approved, which was disappointing.

I've been with American Home Shield for about three years now. They handled a previous issue with my hot water heater quite effectively, and that was the only truly satisfactory experience I had with them. Normally, I would expect my premiums to cover normal aging issues like wear and tear, but that hasn’t consistently been the case. Their response and customer service are excellent—they are quick to send someone out—but the quality and conclusions of some partner technicians can be lacking.

If asked, I'd probably rate my experience a 2 out of 5, considering how quickly they act on requests and provide support. However, the quality of some of their service partners affected my satisfaction. Therefore, if a friend or family member were considering American Home Shield, I'd advise them to gather as much knowledge and documentation about their home appliances as possible, just to ensure they have solid ground when filing claims.

Despite the visit, my furnace issue remained unresolved, prompting me to submit another claim for the water heater, suspecting it might be related to my furnace troubles. I've now received an estimate and am waiting for American Home Shield to send the hot water heater to the technician. However, if the problem with the furnace persists after this, I'll likely need to file another claim for the steam boiler under HVAC.

I've noticed some areas for improvement with American Home Shield. Initially, I had an extended phone call with a representative before purchasing the service—yet there was inconsistency in information regarding coverage limits. When the Stellar technician arrived, I was told coverage was capped at $1,500, contrasting with the up-to-$5,000 coverage under the platinum plan that I believed I had. It took numerous phone calls to clarify this.

Customer service was helpful when I called for understanding, but I feel policy transparency could inhibit unnecessary confusion. Current delays are another issue, as I'm told replacing the water heater could extend up to a month. Such timelines are concerning, especially with potential future emergencies like HVAC failure.

Therefore, considering the communication gaps and service timelines, I currently rate my experience as 3 out of 5, signifying I'm moderately satisfied but believe there's room for improvement.

Setting up my request with American Home Shield was a breeze. I used their online service through a provided hyperlink, and it took just about 30 seconds. Once the request was made, the turnaround time was quite swift. Even though it took a week for the plumbing company to arrive, American Home Shield set everything up by the next day.

While I would rate the American Home Shield service highly, maybe a 5 in terms of overall experience, I'd say the customer service was a 4. This is primarily because I didn't have direct interaction with a person, but I appreciated the confirmation texts.

The ease of using the online service deserves a 5, though I'd suggest the availability of a dedicated app for easier access since I have to dig through my emails to find the hyperlink every time.

I had one small gripe initially. It wasn't evident I could put multiple items on a single service ticket for the same issue. This small oversight led to some confusion and disappointment early on. That being said, my overall impression remains positive, and addressing these small issues could make the experience even better.

American Home Shield brought in Exmore to address the issue. Collaborating with them was seamless, and once the necessary parts arrived, the repair was swift, restoring our washer to almost new condition. However, when seeking help, I found myself needing to negotiate for a second opinion. It raised questions about whether maintaining this service was still beneficial.

In past interactions, the pricing was justifiable. Yet, with recent increases, along with covering the difference in claims personally, I began to reassess. I noted that certain items like water softeners aren't covered, causing further concern when ours malfunctioned. This resulted in additional hurdles with our insurance.

Despite these challenges, the repairs were successful, and I remain cautious about using warning shields too freely to avoid high fees. I believe the pricing structure and claim approvals could benefit from revisions, considering factors like normal wear and tear. Essentially, while I've noted some flaws, I've consistently found American Home Shield's customer service and repairs to warrant a rating of roughly 4 out of 5.

To arrange the service, I contacted American Home Shield over the phone, where I encountered a polite representative who personally handled my request. Though there were delays in getting full resolution, the second representative who handled my follow-up call was excellent—he came back swiftly and fixed the problem.

American Home Shield did their part by contracting the job out in a timely fashion, so I’d rate them positively. However, as someone living alone and recently moved into a new home, I needed guidance just in case of an emergency about shut-off valves or similar components. I requested this from A-1 Affordable Plumbing, but unfortunately, the service person declined to assist. This lack of support made the overall experience with them less than satisfactory.

In summary, while I felt American Home Shield handled their responsibilities efficiently, my experience with A-1 Affordable Plumbing left something to be desired due to insufficient assistance and service.

While they were prompt in fixing a plumbing issue in the basement before, I found the handling of the roof situation deeply disappointing. I had to cancel my contract after a year because I felt undermined and left with an unresolved problem. The refusal to cover the roof repair, despite the contractor's words, truly upset me. I wouldn't recommend them based on this experience because it became clear that Mother Nature was being unfairly blamed, preventing me from getting the needed service.

It wasn't just J&L Plumbing that gave me issues; American Home Shield also disappointed me. I had clearly explained my problem to them and verified if it was covered under their service, to which they initially said yes. However, after further calls where I even spoke to two supervisors, I was informed they would not cover the necessary work after all.

While their phone representatives were friendly, it seemed to me they were not clearly trained on coverage details, often providing inconsistent or unclear information. On a scale of 1 to 5, I would rate my overall experience with American Home Shield as a 1. For the friendliness of their representatives, I'd give it a 3, though, and would stand therefore on the unsatisfied end regarding the effectiveness of their customer service.

The technician was excellent and effectively dealt with the issue in a single visit. However, after testing the system following the repair, I noticed it wasn't blowing cold air. I suspect it might need additional coolant, but I haven't made a follow-up request for that yet.

Overall, my experience with American Home Shield has been positive, and there's nothing that I feel needs improvement at this moment. I'm satisfied with the service, which I would rate highly.

I've been protected with American Home Shield for nearly nine years, but one downside is the significant increase in the monthly cost over time. It started at $37 and has shot up to $137, which I feel is excessive as we hardly put in claims. Nevertheless, I appreciate the comfort they provide, knowing major repairs are covered. Despite the occasional delay in service for some issues, overall, they’ve replaced many significant appliances for us.

If I were to recommend them, I'd say they're beneficial, but I’d advise keeping a close watch on costs and seeking deals. Just keep in mind to check the fees you're being billed, which is a major concern I have with them.

Original Review: If you’re looking for a dependable home appliance protection this is NOT your company!!! Been waiting for my refrigerator to be fixed for over a month now and still no date for parts to complete repair. To top it off had to buy another smaller refrigerator in the mean time to keep my wife’s medicine. Totally unacceptable!!!

However, I have mixed feelings about American Home Shield overall. While I find them necessary and reliable in some aspects, their subscription prices have consistently increased each year, and the process of getting repairs can be quite cumbersome. But I've noticed there's limited competition in this arena, which keeps me as a customer despite these concerns.

Overall, while my AC is functioning well now, the initial confusion with the claim slightly tainted my experience. On a scale from one to five, with five being the best, I would rate my experience a three due to the miscommunication and the need for follow-up visits.

Having been under their coverage for up to six months now, my experience has been excellent. I would recommend American Home Shield without hesitation. This was my first time using such a service, and it turned out to be the right decision, providing peace of mind when I needed it most.

My overall experience with their customer service and the coverage they provided was superb.

On the other hand, when I had issues with my electrical sockets, a different technician named Mr. Richard, provided excellent service. He efficiently handled the situation, which was quite a relief given my previous experience.

Overall, my encounters with American Home Shield have been mixed. While I've received good service from some technicians, the communication and efficiency, in resolving issues and advocating on behalf of their customers, leave much to be desired.

Moreover, American Home Shield’s efforts to send another contractor from afar were impractical and did not suit my preference for local service. Furthermore, they appeared to have trouble finding nearby contractors, which extended this ordeal. Similar troubles arose previously when addressing a refrigerator issue and a company acquaintance even cautioned against them, indicating payment problems as potential barriers for contractors engaging with American Home Shield. Overall, their service has room for improvement, particularly in local contractor engagement and thorough, timely communication.

As a homeowner with aging appliances and a large family, including five kids and two grandbabies, having a home warranty with AHS has been a blessing. Even though I'm living in a rural area where finding technicians for certain things can be challenging, AHS has been accommodating. They allow us to find our own technicians, which works well.

The contract has been worth it for me, paying around $100 a month. It's been an affordable solution, especially given that pulling out $15,000 for a new air conditioner is out of the question for us.

I would recommend AHS. The service has been great, and I’ll continue relying on American Home Shield for the peace of mind it provides.

My other claim was for a blockage in my main pipe. The assigned technician falsely claimed there was no access to the main plumbing, which was clearly accessible outside. Even my five-year-old granddaughter can find it. Due to this misinformation, I had to take my family to a hotel for several days, incurring significant expenses. I called customer service again and they stood by the report of the contract guy that he didn't have no access to the main plumbing. One of the managers said that I could ask a second opinion, but I needed to pay again. In the end, I called a company who came and did everything. I spent $711, but it was done in three hours. All in all, I would like to cancel my contract with American Home Shield. They only collect my money from my bank, which they take it automatically, but when it's time to perform a service to help the customer, they're like ghosts, nowhere to be found.

Other than that, American Home Shield made improvements to their service compared to past experiences where I faced challenges with their service, particularly with my air conditioning. Even now, my air conditioner isn't cooling properly, and I'm running fans to compensate, which makes me concerned me about future utility costs. The tech they assigned did nothing. He was supposed to say something wrong with the hose and American Home Shield said that the repair was been approved for the hose. But he had not contacted me back.

I also had some difficulties regarding American Home Shield's coverage pricing. At one point, I let them go because I couldn't afford the heightened prices. The initial response from customer service was considerably colder and unyielding regarding this issue. But upon re-contacting them, I managed to find a representative willing to negotiate a rate within my budget, yet preserving my previous coverage. Challenges with pricing also affected my sister, leading her to drop their service. Despite all of this, I'm still gravitating toward American Home Shield because of my history with them. When I first got them, they were great.

Recently, we needed to address an issue with our washing machine, which seemed to trick everyone, including the techs who first showed up to tackle the issue. Initially, the service team thought a couple of minor part replacements would solve the problem. However, even after installing these parts, the washer was still malfunctioning. The team diagnosed that it could be a bearing issue. They ordered the part and returned within a week to replace it, taking apart the entire machine and trying their best. The people who came out to work on the washer were friendly and they walked us through every step that they were doing. Despite their hard work, it was soon clear that the fix wasn't enough. Realizing the complexity of the problem, they reached out to higher-ups, setting the stage for a possible replacement.

During this ordeal, we heard from both the tech service and American Home Shield promptly, resolving everything swiftly. In just a few days, American Home Shield presented us with numerous washer options, alongside a potential cash payout. We independently chose an energy-efficient model, even opting to pay a bit more out of pocket for added features. The installation was seamless, handled by a team whose professionalism exceeded expectations.

This was my first repair experience with American Home Shield since moving into my home in January, and their handling of the situation felt like they were cutting corners. Once the right technician arrived, he fixed the issue, and thankfully, everything works smoothly now. However, I won't hesitate to call if problems arise again. While I appreciate the resolved issue, the process could have been better handled to avoid the overextended wait without air conditioning. Also, communication with one of the companies American Home Shield contracted was poor; they responded only through texts and removed me from their schedule due to the warranty claim. The experience has taught me that selecting qualified technicians from the start is crucial to prevent such prolonged discomfort.

Unfortunately, this isn't the first troubling experience I've had with American Home Shield. Months earlier, a similar pattern unfolded when our refrigerator broke and took an excessively long time to replace, only resolved quickly after involving local media. We also faced another incident with inadequate vetting of technicians. An inexperienced plumber working on our toilet, supposedly fixed but still requiring replacement, left us without essential facilities for days. Each delay has come with further frustration and practical difficulties, especially given elderly and restricted mobility family members at home.

The repeated pattern here is that American Home Shield stalls on decisive actions until outages become full-blown emergencies. While understanding that replacements take time, waiting weeks or months in cases of critical home essentials simply isn't viable nor responsible from a service perspective. There’s a substantial additional financial and emotional burden from not just unresolved services, but also needing extra interim solutions— like purchasing separate AC units and fans. Some of the technicians have shown kindness and professionalism through regular communication and efforts to expedite our cases when able. Yet, when weighing up the continuous disappointments, cancelling the warranty crossed our minds several times.

When it comes to the technicians, experiences have varied. I had a positive interaction with a technician from Express who was very knowledgeable. However, there was an instance with my plumbing where the technician made the situation less than ideal, seeming dishonest at times. I ended up resolving the issue myself at my own expense.

In terms of overall satisfaction, I would recommend American Home Shield to others, something I have already done.

Initially, I faced multiple cancellations and scheduling issues. The contractor missed appointments a couple of times; once, they even arrived but left without ringing the doorbell. Ultimately, the repair took a couple of weeks to complete. This lack of reliability was quite frustrating.

Having held coverage for about three years since purchasing my house, I find American Home Shield generally convenient. However, a significant drawback is not being able to choose my contractor. I'm usually assigned the least costly option, which often doesn't equate to the best quality.

To sum up, submitting a claim is straightforward, but the service could improve in terms of contractor choice and timeliness. It feels like repairs take longer because the contractors aren't always ready to address issues on site. Overall, while the convenience of coverage is appreciated, the service experience could use some enhancement.

On the flip side, I’ve had positive experiences too. When my oven needed attention, the technician was professional and did a great job, saving me significant costs. The air conditioning service was another good experience, though it took some effort as initially another technician suggested expensive replacements which I discovered weren’t necessary after seeking another opinion through American Home Shield.

Over the years, having been with American Home Shield for over a decade, I have found that dealing with customer service can be challenging due to communication barriers with operators based overseas, affecting the overall quality of service. They often maintain repairs without considering replacement, striving to patch up older items.

While I value the cost benefits American Home Shield provides in fixing lower-price fixtures, my overall sentiment is average due to my mixed experiences. For me personally, the service lands around a three-star rating. I know if we tackle just one major fix in a year it often justifies the membership. However, my husband might not share this viewpoint as favorably.

There's a pattern with the service that's irksome. They often take two to three weeks just to resolve a problem, which isn't feasible for us. Last year, we had an AC unit issue during the Texas summer. Facing a lengthy wait with no air conditioning, I had to deal with it myself. Although I tried using their website, which I find fairly navigable, the overall customer service and response times remain a persistent issue. These challenges might soon lead me to cancel their services.

The contractor was efficient, managing to fix the plumbing issue quickly—within about 30 minutes—which was a pleasant surprise as it wasn't a complicated problem.

Getting American Home Shield is beneficial for homeowners because it helps mitigate repair costs. I've consistently found their customer service to be excellent, warranting a full positive rating in my eyes.

Even though their price goes up yearly, I understand it's a part of the broader economic landscape and still consider it reasonable.

Having been with American Home Shield for about five years, I'm grateful for their dependable service and would certainly recommend them.

Upon our decision to move into this house, we initially accepted a complimentary one-year American Home Shield contract provided through our real estate agreement. A previous lightning strike caused significant damage to our air conditioning unit two years ago, but we navigated through that repair reasonably well. This led us to renew our contract, taking a retired decision not to personally handle future issues.

Reflecting on my service with American Home Shield, I'd unfortunately rate every aspect of my experience with them as lacking. The customer service fell short of expectations, warranty coverage yielded minimal benefit, and recently, I noticed an uncalled price hike in our monthly service contract that wasn't communicated. I currently demand a complete replacement of my malfunctioning oven, possibly contemplating the cancellation, as I've invested too much time and money on the principle of getting this resolved. If addressed, that might be the point of considering this ordeal settled.

The response from American Home Shield has been almost nonexistent; no one has contacted me about the delay. Despite the technician's visit being positive initially, the lack of follow-up has naturally dampened my overall impression.

On the positive side, I appreciate that American Home Shield provides coverage for appliances, requiring just a service fee for repairs. It’s reassuring knowing that technical issues can be addressed by professionals.

In terms of service aspects, customer service deserves a solid score, while the coverage is decent. The pricing seems somewhat average in comparison to expectations.

I've used Affordable Appliance Repair a few times already, and their promptness and courtesy leave a lasting impression. I’d give them a high mark because of their professionalism and the ease of the process.

Connecting with American Home Shield's customer service is generally simple, as I prefer speaking to someone directly rather than using the app. The speed of service is commendable; getting a technician typically takes about two to three days, and earlier in emergencies. I have had few issues with their service in the past and have recommended them to friends. The coverage and price are rated highly due to the economical offering they provide, especially in the current economic climate. However, the website could use some enhancement for ease of navigation to improve user experience.

Overall, my satisfaction with American Home Shield remains high, thanks to their reliability and customer-focused approach.

When it comes to processing claims, I find using the phone much easier than their online tools. Although reaching someone can sometimes take time, I prefer speaking with a live person. The process was very straightforward, and it took about a week for a follow-up visit, considering it wasn’t an urgent issue like broken air conditioning.

While I have positive regard for the necessity of a home warranty, I sometimes feel the costs are high compared to other companies, especially since we don't need comprehensive coverage—rather just specific essentials like HVAC and major appliances. So, we've been exploring other options as our home is still relatively new. Overall, my experience with American Home Shield has been satisfactory, especially commendable for the customer service aspect, but there are considerations about pricing and coverage that I’m assessing.

Our latest hiccup involved an air conditioning issue. Back in May, it stopped cooling, so I requested service. The first technician came unprepared and misdiagnosed it as a blower wheel issue when, in fact, the actual problem stemmed elsewhere. We ended up with poorly executed work involving paying for what was essentially an unnecessary service, only to have the same issue repeat itself a few days later. American Home Shield initially denied covering the recurrent problem because reportedly, the replaced part didn't pertain directly to the air conditioner.

After some back-and-forth, they agreed to a second opinion. This time, a different company came and promptly identified improper wiring as the actual problem. Five minutes into the repair, it was fixed and the ongoing complications had finally been resolved.

Because of this quagmire, we spent nearly six weeks without air conditioning amidst mishandling due to initial incompetence and miscommunication. In the end, although American Home Shield did accommodate by sending the second company and correcting the issue, requiring exhaustive effort on our part was somewhat frustrating.

I'd give American Home Shield a middle-ground rating. They can effectively solve issues but need to make communication clearer and their reporting more transparent, in order to prevent such drawn-out ordeals.

While the AC service went smoothly, my experience with American Home Shield wasn't all positive. I ran into a significant issue with my refrigerator. It was quite a challenging time, and it took threatening to cancel the service to finally get the issue resolved.

Overall, considering both experiences, I would rate the home warranty service highly.

Overall, American Home Shield provides me with exemplary service by responding to my urgent needs promptly, all while maintaining reasonable rates without unexpectedly hiking up premiums. Given their consistent reliability, I’m quite satisfied with their service.

While we've enjoyed the coverage, such as commendable work by contractors in the past, I am frustrated by the $100 service fee, especially now that there are companies offering similar coverages without any service fee. I also learned a few years ago that they no longer cover a water softener, which was disappointing. These factors have me considering other options.

For someone considering American Home Shield, I'd advise shopping around for a good balance of coverage and costs. Our customer service experience hasn't been ideal; the system requires them to call you back instead of getting immediate assistance, which can be troublesome. Furthermore, the representatives often have strong accents, making communication a bit challenging, though they are helpful once contact is established.

In terms of pricing, I'd rate them a '2', as the prices have risen, and service calls now cost $100. Coverage deserves a mention as, while broad, it fell short on certain items like the water softener.

Despite this challenge, I've also had a positive experience with American Home Shield when they repaired the ice maker in my fridge. They managed to fix it without needing to replace any components, which was a relief.

I've been using their services since August and so far, the experience has been mostly satisfactory. I handle everything online, and I find the process straightforward and easy to navigate. It's a bit frustrating with the costs involved—like the $100 deductible on top of other payments—but overall, I'm relatively satisfied with the service American Home Shield provides.

The customer service experience was satisfactory. There weren't any notable issues throughout the process of submitting my claim.

Overall, based on my experience, I'd rate them highly. The process was smooth, and there isn’t much that comes to mind that I would suggest for improvement.

I called to try to change the vendor. The wait time just to talk to an agent at AHS is 30 minutes forced to leave my number for call back - waiting to see if I actually get a call back. The chat feature is disabled due to high volume - I can see why. You are better off banking your premium and paying repairs out of pocket. I could buy a washing machine five times over for what I have paid AHS.

Neither AHS nor the contractors care about the customer's well-being. American Home Shield refuses to escalate the AC repair to a replacement since it hasn't received a report yet from United Air Temp stating they cannot get the part. United Air Temp won't escalate because they are not authorized to do so. United Air Temp states that the compressor is defective, there is a leak, and a breaker issue is present. AHS has me now waiting on an electrician. The company they assigned says they don't have availability for the next 2 weeks. When I call AHS, they say my words don't mean anything; they will need to reach out to the electrician. Which they say they will do, but won't. I have been thrown into this endless loop between AHS and the contractors with no solution in sight. Meanwhile, my family is suffering. The warranty company is not fulfilling its obligation. It is already unreasonable to have to wait several weeks during midsummer without AC.

Setting up the request was straightforward, which I found quite convenient. Their service has been commendable, and I would describe my overall experience with American Home Shield as great.

In terms of value, the price seemed reasonable for the service offered, meeting my expectations without surpassing them. Overall, it's been a positive encounter with American Home Shield, leaving me quite satisfied with the decision to use their services.

I've had their services for around three years, and I must say my satisfaction is drifting lower. The claim process has been a bit of a headache. The fee for each service visit has increased to about $100, and I’ve found myself frustrated multiple times when the technician visits only to inform me that the issue isn't covered. This happened around three or four times, resulting in expenses without any resolution. Each time, I've paid the $100 only to learn nothing was covered, culminating in unnecessary expenses on top of my monthly premium. My frustration made me contemplate canceling the policy, though my wife encouraged us to keep it running until the end of the year.

Based on my current experience, I'd rate American Home Shield rather poorly. If I were to score them, I'd give them a 1 out of 5. Despite a few positive interactions, my overall experience with American Home Shield hasn't been pleasant.

However, my issue arose with American Home Shield regarding their payment process. When my air conditioning failed on a Sunday night, I contacted them, and everything initially seemed fine. They scheduled a contractor through Extreme Heating and Air promptly, which I appreciated.

The challenge began when I needed to change my payment method. My initial payment was set to my debit card, but I later requested to switch it to my sister-in-law's card to avoid an overdraft. Though a representative assured me the change was made, my debit card was mistakenly charged, leading to obstacles in contacting American Home Shield to resolve this. Attempts to correct the situation weren't satisfactory, as I was told a request for service locked the payment method.

Despite explaining the situation and prompting them to listen to recorded calls where they confirmed the change, and requests to speak with a supervisor proved futile. While they promised to review these calls for future training, the situation was poorly handled. Overall, it's frustrating that a simple payment method change appeared impossible, highlighting a significant service flaw in an otherwise satisfactory chain of transactions with Extreme Heating and Air.

When I reached out to American Home Shield, the claim process was straightforward. I just had to call and explain the situation, and their representative was attentive, ensuring she understood the problem even though frozen pipes were initially suspected.

The contractor who came to our home was excellent, carefully outlining his plans to address the leak. He identified dirty pipes as the problem, cleaned them out, and took additional preventive measures by clearing cobwebs outside, which I wasn't aware was necessary annually. After his visit, everything worked well, and there were no more leaks, keeping the house cool and functional.

I'd certainly recommend American Home Shield to friends; their service was prompt, taking no longer than a couple of days to resolve the problem. The technician was efficient and helpful throughout our interactions. As an improvement point, it would have been helpful if the technician carried extra parts like the needed pipe, as it would add convenience.

Overall, my experience with American Home Shield has been very positive, and their quick response and clear communication are commendable.

Adding to my frustration, a similar situation occurred with my furnace, which broke down in the middle of winter. It took more than two months to repair due to the lack of qualified technicians and scheduling delays, leaving us without heat during the cold months. While I understood that technicians were doing their job, it seemed like there could have been a more efficient diagnostic and repair process to prevent such prolonged issues.

What's more disheartening is the lack of effective communication and follow-up from American Home Shield. While they sent emails, these felt inadequate, and there was no direct follow-up to ensure the resolution of my problems. It feels like my responses to emails went unheard, with no subsequent actions taken.

An area for improvement would be prioritizing time efficiency in handling claims and responding to customer inquiries. It was both costly and frustrating, edging closer to unacceptable. Although the final technician who resolved the issue was excellent, the process to get to that point was unnecessarily prolonged and cumbersome.

Unfortunately, unless significant changes are made, I wouldn't recommend American Home Shield to others. The service, though well-intentioned, often fell short of expectations, especially when crucial appliances were out of commission for extended periods, and customer follow-up was poor.

In past experiences, I've also struggled with the replacement of appliances like my garbage disposal. They replaced it with a lower-grade model that lacked the same power as the original. After numerous attempts to resolve the matter, I made no progress.

Communication has been a major challenge, a language barrier exists with many technicians who struggle to understand issues as basic as a bathroom vent fan problem.

When it came to my refrigerator, American Home Shield initially refused to cover the full cost. After taking the matter to the Better Business Bureau and proving my refrigerator had no faults, they did send some compensation, but the process was exhausting and continued to highlight the inadequacies of their service.

The cost of my insurance policy doesn’t reflect the quality of service received. I often feel as if I'm battling them for coverage I've already paid for. This repeated dissatisfaction has led me to consider other insurers—it's clear my experience with American Home Shield hasn't been ideal.

I needed a plumber for a water heater and a leaking pipe outside my house. Their responses were unhelpful, and once I finally sorted things out, a plumber arrived two days later. He incorrectly assessed that the entire unit needed a replacement, adding hefty costs for installation and updates, totaling around $850. However, my son was able to fix the actual problem with a simple $10 part from Home Depot.

To add to the frustration, I received a baffling letter from American Home Shield claiming they couldn't fix the water heater after I had already declined their service. Communication seemed nonexistent within their departments, leaving me dissatisfied.

Throughout this period, I noted internal miscommunication, evident again during a cash-out offer confusion that needed multiple calls to resolve. Improvements in internal coordination and clearer communication could significantly enhance their service reliability.

The speed of the claim process was impressive. The technicians came to check within a week of submitting the request, and by the following week, the approval for replacement was granted.

I've been a customer with American Home Shield for several years and generally found their service satisfactory. However, there was one instance concerning an air conditioning issue that needs improvement. We requested a follow-up for a new AC bid, due to a reported hole in the current one. Though they initially addressed the issue by using a temporary fix, they have not yet followed up on giving a proper bid for replacement.

Despite this, I would still give my overall experience with American Home Shield a high rating, as they've been fair in most cases. I’m confident recommending them, as they generally provide quite reliable service.

The technicians from 3rd Generation Plumbing and Mechanical were professional and efficient, providing excellent service warranting a positive Google review from me. They've fixed the issue, and everything is currently working perfectly.

While I appreciated my service experience with American Home Shield, I'd rate it a 4 out of 5. My main dissatisfaction stems from the unexpected $125 deductible, which I wish I had known about from the start. If asked by friends or family, I'd advise being vigilant with the policy terms to ensure everything they expect to be covered actually is, since not everything, like irrigation, may be included.

Although I value that the services costed only $125 thanks to the coverage, I'm uncertain if I would purchase a policy personally in the future. In fact, I might not buy it again because I don't believe it's worth the cost without external encouragement. My initial acquisition of the policy came at no cost to me, as the real estate transaction included it through the seller, which might have positively influenced my perception.

In conclusion, while American Home Shield offers useful coverage, I'd advise anyone considering it to review the policy details closely to avoid any surprises.

When Air Rescue finally arrived, their approach seemed unprofessional. They came in an unmarked minivan with kids, and communication was difficult due to language barriers. My husband and I were uncomfortable with the slow response and vague updates. Hearing about a month-long wait for a part was alarming, especially with our family’s visit approaching.

In search of a solution, I consulted with Heather from American Home Shield who was incredibly helpful. She advised getting a portable AC unit, which was on her, calming some of our concerns. This period without air stretched over a week and a half. Upon seeking a second opinion from Christmas Air, we had a vastly different, more professional experience. They provided a quick estimate and assured us of timely service, quite the opposite of Air Rescue.

Throughout this ordeal, Heather played a pivotal role in steering the issue towards a resolution. Despite the escalation team’s minimal assistance, with the exception of another helpful representative, Victoria, Heather’s dedication was noteworthy. Without her intervention, the situation might have been untenable.

Reflecting on this ordeal, if I were to rate American Home Shield, it would be low due to the recent complication, but higher for Heather’s efforts. My husband's confidence in renewing with American Home Shield has wavered due to this incident. While the overall resolution was adequate, the experience has instilled a sense of hesitation given the initial service company dynamically contrasted by the efficiency of others like AUS Air. This saga underscores the importance of vetting contractors thoroughly and consistently.

A&M Plumbing handled my situation very professionally. The representative was amicable, answered all our questions, and was transparent about the issues with our faucet. He attempted to repair it, but being over ten years old, it couldn’t be fixed and required replacement. He assured me he would submit the necessary documentation to American Home Shield for the replacement part.

What I appreciate most about American Home Shield is their responsiveness. Whenever I’ve had issues, they've promptly taken steps to address them, making the process seamless via their internet platform. While sometimes things can't be fixed right away, they've always communicated clearly about next steps. Overall, I’d recommend this service to others looking for reliable home protection.

Customer service has been average at best, often falling below expectations. I've faced communication barriers with the representatives, who seem to follow scripted routines without genuinely addressing my concerns or providing solutions. When asking for a supervisor's help, I didn't notice any improvement, which adds to the frustration.

Regarding the technicians, their performance has been a mixed bag. Some technicians were competent, while others left much to be desired. It seems that American Home Shield frequently uses specific vendors, which aren't always satisfactory. For instance, regarding my HVAC unit, I had to specifically request a different vendor because the repeated visits from their preferred one weren't resolving the issue.

Summit Plumbing came over and verified it was indeed the water line. But later, American Home Shield informed me that it wasn’t covered, leading to confusion. Sending someone out delayed the much-needed repair process, affecting my fruit trees in Arizona which require constant watering. It was quite inconvenient, especially since I had to sort it all out from across the country in Pennsylvania.

Ultimately, I utilized my insurance, which had coverage for the line with a $500 deductible. Though due to American Home Shield’s credibility, I felt confident enough to use Summit Plumbing to fix the line. The whole event was unnecessarily delayed by miscommunications surrounding coverage. When I called American Home Shield to request a $100 refund for the service fee, given this was a mix-up leading to further issues, I was disappointed to discover that no reimbursement has been made yet.

Reflecting on other experiences, I’ve generally found American Home Shield to be fine. I’ve used them for a couple of years on multiple properties now and haven’t encountered major issues until this situation. From a rating perspective, I’d give them a 4 out of 5. Still, this ordeal and the ongoing resolution process keep me cautious.

This situation emphasized the need for clarity in claiming processes and responses, especially important to avoid unnecessary delays that influence critical matters and personal expenses.

Overall, everything is currently functioning well, although I have recurring concerns due to the pattern of "band-aid" repairs on my AC since I purchased the warranty in 2012. It seems we're approaching the point where it might need a full replacement, a decision that I would have preferred rather than continuous temporary fixes. Despite this, my ongoing experience with American Home Shield maintains a sense of satisfaction.

Being a long-time customer, I would rate my experience with American Home Shield as a 4 out of 5. There is always room for improvement, particularly in transitioning sooner to full replacements rather than repeated repairs, which would benefit not only current but also potential future clients.

Augusto Garcia LLC visited afterward, offering an investigation that was notably deeper. I assumed an issue with a damper, but Augusto found a glitch with a control board impacting my system thoroughly explaining what might be the issue. His professionalism shone throughout his interaction — he was informed, approachable, and the most reliable vendor sent. I appreciated his exhaustive answers and patient demeanor, which seemed genuine and struck rare pride with customer service touchpoints.

Despite this, my experience reflected frustration with repeat contractors providing bare solutions. I found myself needing another company for similar issues, indicating that the initial response lacks a thoroughness that Augusto finally provided, which calls their vetting process into question. Nevertheless, Augusto’s five-star level affirmed my faith in parts, with American Home Shield hovering in the middle.

For friends considering coverage through them, I’d advise ensuring a steady hand gets dispatched your way. Correct diagnostics are pivotal in conflict resolution. Being in contact with a reliable service added relief for a matter nearly spanning a year unsolved.

Though pertaining to timeliness and Augusto’s resolution, therein lies a continuity expectancy — they must ensure all assigned vendors undergo scrutiny for reputation and rigorously exercise needed diligence like Augusto among preferred fixtures.

My overall impression leaves me pleasantly reserved — service timeliness is proficient, but given a continued need for further reliability, there is room for improvements to ensure consistently satisfactory outcomes.

Throughout my experience with American Home Shield, I've rarely had any issues, and their claim processes have been smooth and efficient. Overall, my experience with their service has been quite satisfactory.

Liberty Plumbing and Heating handled the issue, and my experience with them was exceptional. They communicated effectively, explaining their approach to solving the problem. It turned out what I thought was a broken appliance was actually a minor issue—a tripped breaker switch. Their ability to quickly diagnose and resolve the issue was a relief. Everything is functioning perfectly now. The technician who visited was friendly and responsive, ensuring I was kept in the loop throughout.

The electrician from South Wind Electric was communicative, ensuring I understood both the problems and the proposed solutions, even if some explanations were more of a formality. The repairs were effective, and everything has been working smoothly since.

While I generally have experienced excellent customer service, there was a particular instance with a furnace claim that fell short of my expectations. A persistent gas leak necessitated a full replacement, during which I ended up with significant out-of-pocket expenses despite some financial contribution from American Home Shield. Nonetheless, my overall interactions, especially given the quick response times and robust online tools, rate highly.

I'd highly recommend American Home Shield.

I did some back and forth with American Home Shield and they said they would refund my $100 service fee, but they would not cover any future garage door claims, which feels unfair. Moreover, when speaking to various repair companies, I learned that many don't like working with American Home Shield due to delays in payments from them, which might explain the service quality issues.

For me, time is valuable, and having to stay home all day waiting for non-existent appointments is not something I'm willing to tolerate given the high-service tier I am paying for. It was very disappointing, especially when I was led to believe by the customer service agent that things would eventually be resolved, just to end up with subpar communication and no clear outcome. The level of service doesn’t justify the high premiums.

Things worsened when our air conditioning malfunctioned amidst intense heat, adding further frustrations given prior last-year service delays. When I sought assistance from American Home Shield again, there were more delays and they appeared lacking in urgency, despite explaining our pressing need considering we have an eight-month-old. Paying out of pocket for immediate cooling solutions was our only choice after a claim issued for potential unit replacement was later voided.

With consecutive service lapses and worsening quality— service calls have gone unattended, and quality has seemingly depreciated despite premium hikes. My costs have risen from $69 to over $102, expected to rise further, for a service I can’t rely on. Customer service sincerity can't negate the inefficiencies in actual problem resolution. Though polite, they seem scripted, powerless to deliver dependable services and maintenance. Paying American Home Shield monthly when I accrue out-of-pocket expenses doesn't feel right when timely, reliable service is touchdown every homeowner should anticipate amicably.

A representative from Sears identified the compressor as the issue, and we waited patiently for the parts to arrive. Once scheduled, the technician was supposed to show up between 8 AM and 5 PM. Unfortunately, as I had taken the day off work to be at home, the technician only notified me at 4:45 PM that they wouldn't be able to make it. This left us without refrigeration for several more days and living off takeout, which was both inconvenient and costly.

Finally, when the technician arrived and replaced the compressor, our hope that everything was fixed promptly vanished. The fridge miraculously remained warm, which was the catalyst for further delays and service appointments. This rollercoaster continued until the issue couldn't be patched up anymore, making us realize we had to purchase a new refrigerator. Since that moment, I've called American Home Shield to request they contribute financially for our new fridge or even cover holding some responsibility, but they outright refused.

Following numerous stressful calls to the cancellation department, American Home Shield barely attempted to appease me. They only refunded $100 and offered to waive a month of membership, which neither made up for the inconvenience nor addressed my loss or frustration. Clearly dissatisfied, I canceled my membership and did not return.

Subsequent to outlining the series of misunderstandings and inefficiencies, the company failing to honor commitments overwhelmed us completely. My husband and I depend significantly on functional appliances, and though I invested time clarifying our issue, futile communication only discouraged any intent to rectify our endlessly waiting situation. Post all struggles, we opted for another warranty company instead, having grown tired and impatient.

American Home Shield impressed me by staying on top of the process, ensuring my issue was fully resolved, and following up diligently. I felt confident with the contractors they provided, who were not only knowledgeable but also reliable.

What I appreciate most about American Home Shield is their proactive approach and excellent communication. Their customer service stands out; it's straightforward to reach a real person, which is becoming increasingly rare. While their coverage is generally good, I've learned they don't handle everything, particularly certain freon-related tasks. Despite this, their service is generally reliable.

In terms of pricing, I found it fair at $100 per service call. I did encounter an unexpected cost for a garage door hinge replacement, though the quick resolution outweighed any inconvenience. Overall, my experience with American Home Shield has been positive, and I would rate their service highly.

Earlier experiences with American Home Shield had been positive, so I expected the best when some electrical issues arose in my home. When I contacted them, I was informed by a service partner that I'd be assigned help within 24 hours. The assigned technician was polite, but he had no evening or weekend hours, which meant I had to take a day off work. He arrived on time but spent a long while in his van after inspecting the house.

Eventually, he informed me that nothing was covered. Notably, when I had reached out, I was told the light switches were covered, but since it was a dimmer switch, they wouldn't cover it. It was frustrating, given that I had outlined these issues during my initial call to American Home Shield. My time felt wasted, I lost a workday, and did not see any results. They took $130 from my credit card, which, to their credit, they refunded after a few conversations.

Previously, American Home Shield had left me satisfied. To have an instance where I felt my needs weren't addressed and the contract appeared worthless was incredibly disappointing.

Despite this, my loyalty remains intact, having been with them for three to four years. My experience overall has been positive enough that I've even recommended American Home Shield to others, some of whom joined based on my suggestion. Customer service has been exceptional, and I'd gladly rate that aspect a five-star experience. As for the price, I'd give it a solid four stars.

When it comes to setting up requests, I usually call in my claims rather than using their website. Overall, my experience with American Home Shield has been favorable, and I'd consider using their services again in the future.

I ran into a frustrating ordeal trying to receive this cash payment. Initially, I submitted the necessary information online. However, there was an error message which couldn't be resolved immediately. Numerous calls to their customer service yielded inconsistent responses, leading to much frustration as I waited for the funds to process into my account. Many representatives reassured me it had gone through when it had not.

Eventually, a pleasant young man named Noel was able to clear up the issue and reassured me that the payment would be received after the July 4th holiday. The continuous miscommunication seemed to be a recurring theme with the interactions I had, although Noel's help was exceptional and reassuring once he stepped in. He was delightful and very good at getting everything fixed. I was very impressed with him, and I could understand him.

Moreover, I was initially drawn to American Home Shield after hearing strong recommendations, despite mixed past experiences with similar services. This recent claim with them has not left me completely satisfied, and frankly, the suggestion about using used parts instead of new ones concerned me a lot, highlighting where improvement is needed.

This trouble extended to some confusion with outsourced calls handling much of the process too.

Punch Plumbing was the contractor dispatched to handle my issue, and the interaction with the technician was top-notch. He was very professional and explained the steps he needed to perform, like cutting through the ceiling to locate the leak.

However, while I appreciate the prompt action from the contractor, I've experienced less effective follow-up from American Home Shield itself. Recently, I reached out regarding a concern and haven't received a call back yet, which is disappointing. I believe improvements in follow-up communication directly from the company are necessary.

I would generally share my experience by noting what my warranty covers and the service fee. If someone were to ask me about American Home Shield's customer service, I'd rate it around a 3 out of 5, based on my experience when calling in and the coverage gets a 4 out of 5. Should they not make improvements in the next 30 days, I'd consider looking at other options.

On the plus side, I've handled two different claims: one for a sump pump and water heater, and another for a pool pump. While two separate teams from the same company did the repairs, they were effective and did their job well.

However, my primary issue with American Home Shield lies in their digital services. The user interface on their website and app is lacking. I cannot see detailed information when someone is scheduled to come to my house, nor is there an itemized account of what payments are being made. This lack of transparency is frustrating, especially when there's an expectation to cover some costs.

Currently, based on my experiences with both their service and digital shortcomings, I would rate my experience with American Home Shield as a 3 out of 5.

I've never encountered a major issue with AHS and I hope I never do. The customer service has always been decent—they're quick to dispatch service reps. Perhaps this delay is just a blip as I've been a longstanding client for nearly 20 years and joined again a decade ago after a brief hiatus. I would actually recommend them based on past experiences. I wouldn't hesitate to tell friends about them, provided they address this current issue soon.

In previous interactions, their coordination with service technicians has ensured I got positive results. I'm optimistic they'll rectify my cooling situation efficiently and I'm willing to give them a solid recommendation once it's resolved. American Home Shield doesn't perform the services directly, but they do appoint qualified technicians and they generally handle claims effectively.

I didn't receive any communication for the longest time, so I spent a lot of time calling, seeking updates. Eventually, AHS assigned Sears for the repair, but contacting Sears was challenging since they couldn’t find my phone number in their system. It took nearly six weeks before the oven was finally repaired. This experience, unfortunately, was less than satisfactory, and with the delay and lack of communication, I would rate my experience with American Home Shield a 1.

American Home Shield's responsiveness after I escalated the matter was lacking. Follow-up was poor despite their intention to provide alternative solutions. Requesting a service fee refund to manage repairs solo seemed like the best resolution to avoid the smokescreen service I experienced.

Though I've encountered vendor inconsistencies, particularly in Ohio, my history with American Home Shield in Virginia was generally positive. The continuous challenge lies in their vetting process for contractors to assure quality service. I haven't received or been offered any compensation to share feedback, but if advising a friend, I'd emphasize being persistent and prepared for some hurdles. American Home Shield does honor claims when deficiencies are found, proving valuable if one has patience.

Overall, while American Home Shield offers reasonable coverage and good intentions, the execution through some of their contractors needs improvement. I rate them around a 3 for execution but give them props on fair pricing and comprehensive coverage.

The contractor was knowledgeable and easy to work with. Initially, they diagnosed a part that had fried and replaced it. However, the issue wasn't completely resolved with the first visit. We had to submit a follow-up claim when the problem persisted. On their second visit, they discovered additional issues, which they addressed confidently, and assured us that it should work properly.

American Home Shield has been reliable for heating and air conditioning concerns, particularly with timely responses and helpful contractors. That said, there was a past experience with a water heater issue where replacement took weeks longer than expected, which was disappointing as I had to address it on my own.

Overall, I appreciate the dependability for certain aspects like the air conditioning service, and while there's room for improvement in other areas, I do find value in their service as a form of insurance.

Although there was an initial delay due to a misplaced part which required reshipping, and another due to my vacation, I was pleased to find that once we were back, they came out within a week. The technicians were impressive—skilled, knowledgeable, and seemed well-equipped to handle the task. Compared to other experiences, I found them superior.

I would highly recommend American Home Shield based on this experience.

After that, opting for them became a battle in patience, with repeated last-minute cancellations the day of the planned service. Each time, I had to ensure someone was home, which was inconvenient. It wasn't until I insisted on speaking to a manager that things began to move, and surprisingly, they managed to send someone the next day, albeit after much hassle. That was after rescheduling three times and calling me hours before they're supposed to be there, to tell me that they're canceling.

When I asked to talk to a manager, the rep said she could give me his name and number or have him give me a call. I asked for the manager's name and she put me on hold. She talked to him and told him what the deal was. And when I got on there with him, he acted like he wasn't gonna do it either. He said they couldn't help it if somebody called in sick.

I expressed that I understood but he can make sure that somebody gets out here, given the situation that has occurred and the three times that I've been rescheduled. He can make it happen. He has that ability. I said American Home Shield would not be very happy that they're dealing with a contractor who is representing them and can't do their job, and that's when he agreed to do it.

When they did manage to solve the plumbing issue, the technician came across as professional and courteous—a sigh of relief given the previous logistics nightmare. Unfortunately, there was a hiccup with the setup, but nothing significant enough to call them back after all I'd been through.

This is the first time I experienced such a mix-up with a service provider assigned by American Home Shield. The real disappointment wasn’t in their staff alone but in the lack of communication and follow-through. The company must have enough staff so that if somebody does call in, they don't have to cancel appointments. If it had happened once, I could understand it. But it happened three times. And that's an issue. A customer should not need to follow up constantly for a service when American Home Shield should be coordinating seamlessly with any assigned company.

Furthermore, there was zero response from American Home Shield after they automatically inquired through text if the job was done. Given the delay, I hoped they'd ensure a speedy follow-up when I responded negatively, but sadly, there was a revealing disinterest. In terms of a rating, due in part to the lack of follow-up, I'd give American Home Shield about a 3 out of 5.

While the app provides convenience for initiating service requests, it's often ineffective when modifications are required. This redirects me to either their website or a call, diminishing the user experience. Speaking of calls, customer service is predominantly operated through overseas call centers, which can be challenging due to accents and lengthy wait times. There was a notable attempt with a plumbing issue through live video chat, where we quickly realized the limitation of the problem-solving capability.

Sadly, the pricing attempts to compensate, offering coverage at $25-$35 per month for multiple properties. However, having to pay an additional $135 whenever someone comes for repairs becomes burdensome, especially when issues aren't resolved the first time.

Moreover, trust in their partnered service providers declined for me. The electricians came out to change some plugs and they said the breaker panel was not in compliance with California law. They quoted an exaggerated cost. I had the plumbing company out yesterday and they were saying they needed to install a two-way cleanout and did a similar overcharging. Although the companies do the work they're supposed to do when AHS covers it, when not covered by AHS, these prices seem inflated, becoming a deterrent to trusting their service ideas.

Overall, my experience with American Home Shield has been mixed, leaning towards dissatisfaction due to unforeseen cost burdens and inefficient service follow-ups. However, I'll credit their app's user-friendly interface when it strictly involves basic service requests.

The representative from Sears was incredibly courteous and knowledgeable, although he was quite busy being the only technician in my area. Expanding the service team could enhance the efficiency of scheduling and handling repairs more promptly, which would be beneficial especially for critical appliances like refrigerators. While the service was satisfactory, my main concern has been the financial side. The costs have noticeably climbed—from an initial rate of $50-something to currently over $90 per month. Additionally, even with this coverage, there’s a $100 service fee required just to have someone come out for a repair, which feels burdensome given that I'm already paying a monthly fee.

American Home Shield should include ensuring their service contractors understand the urgency required in addressing client repairs promptly, particularly those that cannot wait for weeks. Additionally, if they make commitments to follow up with customers, fulfilling these promises is crucial to maintaining loyalty and trust. The failure to do so has been one of my predominant frustrations, alongside the communication gaps evident in how concerns are managed.

I've recommended American Home Shield to family because of the substantial savings we gained versus the expected costs without their coverage. I love the straightforwardness in contacting them, but some representatives have strong accents and provide slightly inconsistent information regarding costs and coverage. Also, the coverage seemed misleading; the policy indicated protection up to $5,000, but there were hidden details about part availability and what exactly was covered. Other than that, the price of the service is excellent and the online tool deserves a perfect score for being user-friendly.

American Home Shield initially offered me $120 to replace the refrigerator, and I turned it down. Eventually, after my policy renewed, I had someone else address the issue. The home warranty company's policy is they have to keep on trying to fix it 'cause they have cap on how much money is spent for an appliance, but this was used up on ineffective fixes. They later offered $200, but ultimately, they ended up replacing the refrigerator.

I wouldn't recommend their services to anyone. The whole experience left me very dissatisfied, and I would rate it poorly.

The technician provided excellent service, and I was impressed by his professionalism. I felt confident and would gladly request him again for any future issues. Since the repair, we haven't encountered any further problems, and the hot water temperature is now perfect, with no lingering issues when switching between the bath and shower.

We’ve had a couple of issues back-to-back recently and American Home Shield's prompt response has significantly improved compared to my previous experiences. The technicians have reached out in such a timely manner and it's comforting to know that they've handled a few of our recent issues efficiently. Overall, this was a seamlessly positive experience, restoring my faith in their services.

Subsequently, assuming a second opinion might resolve the issue, I was let down again. The new contractor showed a lack of professionalism by actually showing up unannounced at night. They aggressively disassembled the unit only to highlight dirt accumulation, but didn't perform any real repairs or cleaning, instead offering a quote for cleaning and taking numerous photos. It's baffling how they consider the buildup as not part of normal wear and tear when, by their admission, this is a regular occurrence.

American Home Shield’s policy seems to provide the contractors numerous reasons to deny claims, particularly defining routine cleaning as beyond normal maintenance. This purported coverage gap only leaves many necessary repairs and issues unaddressed.

I wanted to share this as a forewarning—American Home Shield’s current service framework essentially gives contractors the freedom to find ways to deny coverage by nit-picking maintenance issues. It's become a frustrating pattern of facing denied claims despite seemingly straightforward needs for repair. It's imperative for potential and current customers to understand these snags and to reconsider, or at least closely evaluate, such 'coverage' before committing to or renewing a policy.

Over time, I've had two American Home Shield technicians visit my home, and both encounters were positive. I'm glad we're with AHS because it means paying just $125 for a service call, as opposed to $500 for someone to come out and check for leaks, which saves us a lot of money. Overall, I'm satisfied with their service.

The technician who handled everything professionally and efficiently was a very nice young man. Initially, he had to order a part, but he returned promptly to fix the issue as soon as it arrived. This time, he did the repair in a timely manner and it was nice. This level of dedication reinforces my confidence in American Home Shield. Given this experience, while I contemplated my options, the choice to call them if future problems arise seems right, considering how accommodating their service has been. Overall, although I'm generally content, this specific situation has left me especially appreciative of their efforts.

The technician attributed the issue to a need for a thorough cleaning of the central air unit. He professionally handled the situation, cleaning the units and explaining that residual water might appear for a day due to previous backup. He assured me the service was guaranteed for 30 days, adding a sense of reliability should the issue persist.

Interestingly, I initially felt uneasy based on some subpar online reviews about Express Heating and Cooling. However, my personal experience with the technician was quite positive. He was courteous, polite, and appeared knowledgeable. He even called me 20 minutes before his arrival, adding to the predictability and professionalism of the service.

At present, the AC unit is functioning well, which is reassuring. From this experience, I feel confident in the service provided by American Home Shield, particularly appreciating their quick response and solid technician support. Although I was hesitant at first based on reviews, everything turned out well, demonstrating that online opinions are not always definitive.

I recommend AHS, especially given the convenience and peace of mind with their service guarantee. In my book, they delivered a service deserving of high marks.

Advanced Heating and Air Conditioning fixed a leaking pipe in the attic related to the AC unit. The claim submission process was straightforward and easy to manage online. I found the contractor, who came out, to be very professional and knowledgeable, and I’d even recommend them beyond just home warranty services.

However, I'd appreciate seeing invoices and downloading receipts for repairs on my account, especially because I'm planning to sell the house. I believe having this information readily available would be very helpful.

For customer service, I'd rate it a 3 since my interactions have mainly been conducted online. As for the website, it's top-notch with a solid 5-star rating from me. Overall, American Home Shield has been a practical choice, even with minor areas for enhancement.

They returned later and identified and cleaned dirty coils outside, which resolved the ineffectiveness. It stabilized to the desired temperature of 71, causing relief, especially during the summer heat. However, discrepancies arose from the technician's initial insufficient inspection, and my house sitter and I faced discomfort and concern, especially since we had two cats and a little puppy relying on a cool home environment.

Communication-wise, the technician didn’t initially inform me about allowing a 24-hour cooling-off period, which might've eased tensions had it been transparently communicated sooner. Additionally, support from American Home Shield concerning timely service appointments could be improved for scenarios tagging urgency. They should have got the technician out sooner. We got back Sunday, and the rep told me the first appointment they had was the 2nd, which was Tuesday. They should have come back on Monday. AHS didn't pressure them on was coming back sooner than they did. We're still stuck in the heat if they don't come back.

We've had my microwave and my refrigerator break as well and AHS sent the same company and the same guy. It seems like AHS doesn't have a network of people that they work with. They just work with a few companies, not the whole network.

The service provided by Show-Me Services was commendable. They did a fine job, and since the repair, my garbage disposal has been working well. Overall, I am completely satisfied with the experience and feel everything was handled efficiently.

I decided to subscribe to the service after witnessing

A friend had the warranty with American Home Shield and her garbage disposal broke down. I was there when the service took care of it promptly, which convinced me of the usefulness of having a service like that.

In my experience, the servicemen sent by American Home Shield have generally been outstanding, especially Michael, who recently reinforced that my AC needed replacement. However, my only negative encounter involved a serviceman who was quite unprofessional and disrespectful, so I requested he not be sent again. Though I'm grateful for the professionalism and promptness from most of the contractors they send, I believe the company can improve by clearly communicating the financial aspects of high-cost replacements. I would recommend American Home Shield to a friend or family member but would caution them about potential delays in coverage details, and the overall costs. Despite this, I keep the service for the potential long-term protection it offers, in hopes of avoiding larger repair costs.

Ultimately, I did manage to get my leaking showers fixed. However, the technician mentioned needing another trip to address a supposed slab leak and additional repairs, which could be exceedingly expensive. Upon further investigation, a second visit revealed there was no slab leak, although they did alert me to another issue that American Home Shield wouldn't cover, quoting a substantial fee for repairs, which I couldn't afford at the time.

However, one aspect that could use improvement is the speed of their service, especially regarding air conditioners. On occasion, I've had to endure waiting up to a week in sweltering 90-degree weather before getting service, which can be particularly frustrating given I have several rental properties. It often feels like the contractors they send are tied up elsewhere, possibly due to constant high demand since they already have the business.

Despite these challenges, I'd rate my overall experience with American Home Shield as a solid four. There’s room for improvement, but their service has otherwise been reliable.

So far, I've been using American Home Shield for about a month and my overall experience with the claim process has been positive. However, today's no-show left me a bit disappointed. Despite this hiccup, I'd still give American Home Shield a high rating for their services — specifically a 5, though today was an exception to their usual promptness.

Despite paying $125 for the service, the technician didn’t check other potential problems, like the breaker, which I had mentioned popped. Now, I’m left dealing with the issue by myself, trying to find a compatible fixture given the size requirements, and it’s a hassle.

To be honest, this experience with American Home Shield has left me second-guessing my choice. I previously had Sears Home Plan and never had such issues, but I switched due to other complications.

Given the service I received, I wouldn't recommend American Home Shield at this point. It’s been a disappointing experience, and I feel like the support wasn't up to par with what I expected when compared to previous experiences with other warranties.

To express my frustration further, the ordeal with my plumbing issue has dragged on for about a month. The service technician from Clear flow not only put several holes in my walls without prior notice but was also rude and unprofessional. They initially charged me $133, then $175, and constantly increased charges with reasons that American Home Shield supposedly didn't cover certain aspects. The most concerning behavior was the technician's persistent calls to my daughter and me at our workplaces asking for more money despite the unfinished job.

I’ve communicated my concerns to at least four different representatives from American Home Shield. Each time I called, I received varied stories which added to my frustration. It seemed there was a lack of communication within their team regarding customer issues and an inability to solve this persistent problem effectively. They promised to address the technician concern but continued to get my details wrong, happening yet again with my recent claim.

Beyond the plumbing issue, previous experiences weren’t fantastic either. For instance, there was a month-long delay to fix my broken dryer. After explaining the communication barrier posed by a language gap with their customer service reps, I suggested that addressing this might help future clients.

In conclusion, my repeated attempts for resolution led to incomplete remedies and unfixed tattles. The issues persist with leaking pipes and exposed holes in my children's bedroom, bathroom, and ceiling. This ongoing challenge with American Home Shield compels me to share my story openly so others might be prepared and the company can improve.

Moreover, a similar scenario unfolded with my range hood. There was confusion with parts and installation, resulting in claims being closed improperly, and me necessarily re-opening them and paying multiple service fees. Time after time, they shifted the explanations, ranging from coding errors on services to shifting responsibilities like who should order what parts.

In instances where I expected direct and applicable service backed by the warranty, American Home Shield frequently fluctuated to finding loopholes not to cover reported issues. I've incurred additional costs repeatedly and even was informed that a second opinion would necessitate further outlay from my pocket.

While I find their customer service generally good, most of my interactions have been with automated systems, which can be frustrating. A specific issue arose when I discovered a leak under my master bathroom. I called American Home Shield on a Tuesday, but the company they dispatched couldn't come until the following Monday, which was disappointing since I had company expected soon. I've been without water since then because turning off the water was necessary due to the extent of the leak. This isn't the first time I've run into an emergency situation where they were unable to provide immediate assistance. Although I once found an American Home Shield representative named A to be very helpful, they face challenges handling emergencies quickly.

I've been considering recommending a friend to American Home Shield, but after this experience, I'm hesitant. The company must improve its emergency response times. Although their customer service is generally fine, responsiveness during urgent situations is lacking.

Regarding membership costs, they have increased recently, which affects overall satisfaction. While I value American Home Shield in non-emergent situations, they need to adapt to serve emergencies better. Overall, improvements are needed to manage swift responses in urgent situations that most customers face.

During this period, it was frustratingly hot in my house, and I felt like I could have resolved the issue myself faster than waiting in their queue. Unfortunately, when I finally got through to their escalation department, they just reiterated the same without substantial progress. Props to the actual repair service, Carl's Property Maintenance—they drove over an hour to fix the AC on a Saturday evening, and they were marvelous.

If I were to rate American Home Shield's customer service, it would be a 1. The coverage could be fair; I only paid $125 for the claim issue, but for more serious repairs, it might be different. Overall, there was a striking lack of communication and reliability in their online tools and general processes. When asked, I'd tell friends and family that their customer service leaves much to be desired and feels like they just kicked the can down the road, hoping I'd give up fixing it myself. For now, based on my experience, I would not recommend American Home Shield.

I’ve been with American Home Shield for about two years and hadn't faced any issues with other claims before this incident. The technicians are usually satisfactory, but this particular experience has been disappointing. Currently, I would rate my satisfaction as very low due to this frustrating situation.

I did end up contacting them again because the problem continued, leading to another visit from the same company. This time, the technician found a significant 'hole in the antifreeze.' Surprised by the change in diagnosis within a week, I ultimately felt confused. It seemed inconsistent, and I wasn't confident in their assessment, so I decided on the cash-out option to resolve the issue independently.

I brought in my own certified technician, who reassured me that my antifreeze was fine. Instead, he focused on a different problem with the internal system that was causing airflow issues. This technician explained that the entire filter unit and housing needed replacement due to dirt blockage preventing airflow—a problem Rescue Your Drain hadn't identified.

However, throughout the process, American Home Shield was responsive to my concerns and ensured I was heard, which was greatly appreciated. Although I had issues with the service provider, I would give praise to American Home Shield for their attentiveness during this ordeal.

At this point, American Home Shield offered us the option to order a comparable dishwasher or to receive a gift card to choose something else. We opted for a gift card and are now ordering a new dishwasher from Lowe's that we'll install ourselves. It took about two weeks to navigate the claim process: a week to get a technician here and another to source the part needed.

The contractors who visited us were professional and knowledgeable. However, it was somewhat frustrating to experience such long wait times. While it wasn't a huge issue with the dishwasher, delays with something more critical, like a furnace or an air conditioner, could be problematic.

During the claim process, I found American Home Shield's website easy to use for submitting claims, and I never needed to call them directly—the online system was straightforward. The coverage they offer seems extensive; we haven't had to use it a lot, but when we have, it’s been beneficial.

While the overall experience with American Home Shield has been positive, there are a few areas for improvement. For example, the company imposed a $100 deductible twice because the first repair didn't last. I was unaware of their 30-day warranty policy on repairs, and an extension to 45-90 days would be more appropriate.

In terms of service cost, it has been reasonably affordable, despite a recent price increase from around $56 to $72 a month. For someone looking at this service, I'd suggest they consider it a useful safety net for major appliance issues, even if the warranty periods could be more consumer-friendly.

We're currently waiting for an update on when the needed part will arrive or be replaced. It would be incredibly helpful to be informed about when the part is ordered and to be given an estimated timeline for repairs. Having breathing issues and a reliance on oxygen makes the waiting period even more challenging, as the heat exacerbates these conditions. Other than this issue, everything else with American Home Shield has been satisfactory.

While my experience might not reflect the norm, based on this situation alone, I would rate the home warranty service on the lower end. It’s crucial for service providers to ensure timely communication and expedite repairs, especially during extreme weather conditions.

For instance, on one occasion, United Air Temp spent 2.5 hours diagnosing problems with our ventilation only to have the same problem occur days later. The technician returned, needing to order parts, and it just ended up as patchwork. This meant suffering through 90-degree temperatures in my home while waiting for parts. Similarly, a plumber installed a new pump in my basement, and due to a small oversight on a single screw, it led to flooding, causing significant home damage and tremendous inconvenience.

Talking of brands – a nearly identical situation happened again. They just patch things up, only for them to fail shortly. This absence of dependability suggests the technicians dispatched aren't fully equipped or perhaps sufficiently experienced.

Maintaining this service plan feels heavy on the pocket, especially as American Home Shield continues to elevate their plan prices. Dealing with them has involved persistent frustration and I can honestly say it's never been a one-and-done situation. My experience consistently involves recalls and dealing with individuals brought in who either don’t possess adequate expertise or have poor reputations based on online reviews.

So, for individuals considering American Home Shield, be cautious. The frustration might lead one to pay out-of-pocket just to avoid dealing with them. Sadly, if asked to rate my experience, I’d give it only 2 stars due to these numerous vexations. Choosing to stick with them has been largely about financial constraints regarding unexpected expenses.

In summary, my feeling towards American Home Shield is weary and skeptical, having faced countless barriers and subpar customer service. While I continue the subscription solely because out-of-pocket expenses are sometimes unbearable, the repeated need for multiple technician visits remains a taxing ordeal.

It's been almost ten days since then, and American Home Shield hasn't sent anyone else to resolve the issue. I was under the impression from their materials that they'd address claims within 24 hours, but they've taken much longer. Initially, it takes them 48 hours just to dispatch someone, who then claimed it's not his problem after a brief visit.

Their communication hasn't improved the situation either. On several follow-ups, they stuck to their timeline of 48-hour intervals without any actual progress until they eventually scheduled another visit for July 3rd. It's disappointing as this lengthy wait each step of the process greatly affects my experience.

This was my first claim with American Home Shield, and it’s been frustrating. Based on my current experience, I can't recommend them to others.

Despite overall satisfaction with some repairs, I encountered disappointment when they denied my claim for a necessary and costly air conditioner repair. As I'm on oxygen and can't be outside much, it has added strain not to have a properly functioning AC, especially since I rely primarily on fans at the moment. Financially, it's been tough as well, considering the repair is going to cost around $5,000 — a substantial and unexpected amount for a widow on a fixed pension. I expected the insurance to cover more costs since this is why I have it in the first place.

While I would likely still recommend them due to their reliability in addressing certain repairs quickly, there seems to be uncertainty around newer policies or changes in management. It leaves me confused and a bit unsatisfied since certain costly claims, like for my AC unit, were declined.

The service truly exceeded my expectations. When Eastern Shore came out to work on my AC in the evening, the technician was very polite and communicative, explaining what the issue might be. It turned out the fan blade wasn’t working even though you could hear the motor running. The technician diagnosed the problem, turned off the electricity for safety, and promptly replaced the capacitor. The whole process was efficient, and I've had no issues since.

Overall, I found American Home Shield's service to be quick and efficient. Eastern Shore acted swiftly, having the necessary part needed for the repair without any delays. It's great to have peace of mind knowing that I can rely on them for such prompt service. If anybody is considering a warranty service, I can only say positive things about this company.

The claim process, overall, has been smooth. Although there were instances where we had to wait for parts after they came out, I didn't encounter any major issues. In addition to the garage door, I've had other appliance concerns. My oven stopped working, and my refrigerator caught fire, both requiring replacements. Unfortunately, not long after the oven was replaced, it malfunctioned again.

I appreciate American Home Shield's service and despite some hiccups, I genuinely think the service they provide is beneficial.

When he returned, a confusing situation unfolded with pricing discrepancies, leading me to doubt the transparency of the process. The technician initially quoted a higher price than what I was initially told, which made it all feel somewhat shady and uncomfortable. As a result, I decided against proceeding with them and sought a second opinion, ultimately addressing the repair on my own. The repair was successfully completed, but I felt like there was a lack of clear communication from American Home Shield, which left me questioning the value of their services.

I've been with American Home Shield for an extended period, and this was the first time their service disappointed me. Typically, claims are handled more directly, with clear communication with both the technician and myself. This experience left me contemplating whether to continue with their service altogether, considering the discomfort and lack of clear expectations. My experience fell short this time, prompting me to reassess the benefits of staying loyal to American Home Shield.

A year ago, I dealt with an issue with my heating and air conditioning system. When their contracted company assessed it, they claimed I needed an entirely new system. The home warranty covered only up to a certain point per appliance, but after contacting my reliable local company for a second opinion, they identified it was just a minor part that needed replacing. So, I felt a bit frustrated initially with that service.

I faced another challenge with my refrigerator last fall. They coordinated a Sears appliance guy who not only didn't fix the issue but also inadvertently caused more problems. After multiple visits and several parts that didn't address the core issue, I realized these expenses were trimming away at my warranty coverage maximum. It took nearly five months - until the beginning of March - for American Home Shield to determine that my refrigerator couldn't be saved. The compensation I received to purchase a new one was less than adequate, leaving me with the cost since I'd already been purchasing parts I thought were necessary based on their advice.

The experience has taught me to be cautious. It's significant to mention that their overall effectiveness largely depends on the contractors they partner with. While there are decent interactions occasionally, I'm contemplating the value of maintaining my warranty considering the balance between costs and benefits seems to be shifting.

For these reasons, my faith in the service has waned, and though I'd probably rate my interactions around a three on a scale to five, I wouldn't advise a friend to jump into it without evaluating their specific needs and circumstances. As for my future with American Home Shield, I'm considering parting ways with them after addressing a potential upcoming issue and possibly investing that monthly backup fund into a personal savings plan.

Nevertheless, I have to acknowledge the positive experiences I've had with their technicians. Especially the heating and AC professionals, who've been reliable and efficient. I haven't encountered issues with the plumbing services either. If I were to rate my overall experience, I'd probably give it a three. AHS might be great protection for new homeowners, yet it falls short in some critical areas. Prospective customers should especially be wary of the air conditioning coverage, as it seems that's an extra cost.

The technician also warned me about potential issues in hotter weather and advised me to contact him with any further questions. Since the repair, I haven’t faced any further problems with my AC.

American Home Shield added value to the experience by promptly providing full information about the assigned technician and how I could reach out to them. They ensure a quick response, aiming to send someone out as soon as possible, sometimes by the next day, which is quite comforting.

Overall, I have nothing but positive things to say about American Home Shield and their efficient service. As a satisfied customer, I would certainly rate them as excellent.