American Home Shield Reviews

The AC wasn't blowing cold air and I called American Home Shield. I talked to a representative and they set up for an HVAC person to come out. The contractor was very thorough but they weren't able to fix the problem because it wasn't in their scope of practice. The unit wasn't getting electricity from the house and since they were HVAC, they weren't allowed to do anything beyond that. They could only work on the actual unit but they told me what the problem could be, what to do next, what the resolution could be and showed me a little more information about the HVAC unit itself as well as what I could do in the future to test it out myself. So, it was very informative.

I've had good experiences. A couple times, it hasn't worked out for me, but on the average, every time I've called, they send someone out and I've been satisfied. When I called due to a leaking of my two faucets, the rep said someone would call me. The interaction was well and the young man who came was very nice and mannerable. He told me what he was doing and why and it was wonderful.

A home warranty is very important. American Home Shield has saved me hundreds of dollars over the years that I've had it. I've done my claims both by phone and online. I prefer the online one as it's pretty simple and easy. You just click the button. But their actual representative is great too. The only thing that I have a problem with on the calling is the wait to speak to someone. That ranges anywhere from 15 to 30 minutes. It depends on how busy their calls are.

The AC wasn't blowing cold air so I submitted a claim to AHS. The contractor didn't take any time at all. He went to it and came back, said a capacitor was out. So, he fixed it. He was polite, very professional and had his mask. Everything was good.

We have two air conditioning units, one on the first floor of our house, and one on the second floor. We noticed that the upstairs was getting very warm. We tried to turn the AC on and it wouldn't turn on. It sounded like it was trying to but it didn't. Total Air came out there and they ended up fixing it. They were really polite and very informative in what they were doing. This was our first time having to contact AHS for something and it was a really pleasant experience. They were top-notch. An air conditioning can run you an arm and a leg if the wrong part is broken. So, if your air conditioning breaks one time, it's totally worth having the package that AHS offers that covers everything essentially.

Our AC is cooling at 55, but not at 70. The technician from Baskett's Repair came and looked at it. He said everything was okay with it. It's running and cooling. He did a great job of checking everything and making sure it was working. Then they came a second time to look at it but it was still doing the same thing, so we didn't know what was going on with it. Other than that, we were satisfied with them. He did his best to do what he needed to do. We've had AHS for three years and my husband is pretty satisfied with them.

My air conditioning system kept cutting in and out so I reported it online to American Home Shield. Using their website was easy. They sent Fleshers Refrigeration to handle my issue and they were really good. They were prompt and polite. The tech who came explained what the problem was. Fleshers ordered the part that was needed and got my problem fixed. However, my AC needed some Freon and I had to pay $440 for that which was excessive considering I have insurance. If AHS provides insurance, they should cover everything.

I've got a dual oven stove and one of the ovens stopped working. When the technician from South Valley Appliance got there, he didn't have the right parts so they had to order it. But they did a good job of following up and calling up to come over and fix it. So the technician came for a second visit and he got it done quickly. He also fired up the oven so we saw that it was working. He was very courteous and professional as well. I also had an air conditioning claim at the same time and the contractor came out and fixed it quickly. At the end of the day, the price was more than half cheaper than what it would have cost me to have an AC repairman come out.

The professionalism, knowledge, promptness, and everything else from Prime Plumbing is squared away. They were very hands-on. The first time, the first guy replaced the flapper valve. They were getting ready to go and we both thought that that was the issue. But then one of the john's kept running and the guy came out and replaced the float valves in both toilets, which should have fixed it. Within a day, the float valve in one was hissing. It continued to fill. He came back out and said, "I think your pressure reducing valve might be off. Let's go check it." The pressure reducing valve is out so that needs to be replaced. They need to be authorized by American Home Shield to do that. It's either American Home Shield authorizes the pressure reducing valve to be replaced or they can send a plumber out here every 2 or 3 days for replacing inside of the toilet.

The dishwasher was running on its own and wouldn’t turn off. Then it smelled like something might be burning. I went on American Home Shield's website and filed a claim. It was a lot easier than calling. They sent Wright Appliance Service & Repair. They’re good. I like them. I got a piece that hasn't been fixed yet. They came out on Monday and they have to get a part.

I’ve only submitted two claims to American Home Shield. After I submit the claims, they contact the contractor, and the contractor contacts me to tell me when they’re coming, and that takes sometimes a day or so. I haven't had any problems with any of the people. I sent in a claim when the latch on my dishwasher was broken and then my washing machine was giving me an F1 signal. It wouldn't fill up until the start-up button was pressed several times. I called American Home Shield and the contractor came. They wore mask and it was fine. Everything's functioning fine. The repair made operation of both of those pieces of equipment much easier.

My dishwasher was running but for whatever reason, the whole house would just smell like a rotten boiled egg and the water would sit at the base of the dishwasher. I called American Home Shield and the tech they sent out from Austin Appliance was able to repair it on the same day. I like American Home Shield. They usually will come and reply to your problem in a very fast turnaround. I love the fact that if you have an appliance or anything in your home that is broken or needs repair and they cannot fix, it will be replaced. All you have to do is pay your fee.

I'm a long-time loyal customer and I feel there should be some kind of kickback or something. I've had American Home Shield since I lived here. It's something I did and then I pay it every month and keep going. I call when I need them, and they're available to me. It's convenient and if something big was to happen, it would benefit me then. Luckily, nothing big has happened, so that's a good thing. On my recent claim, they sent out a professional for my electric issue and everything was good. He was very nice and he knew what he was doing as well.

We had our first claim with American Home Shield. The tech repaired the issue when the AC wasn't blowing cold.

Realty Rekey came out. However, it took quite a while to get a hold of the company. But once I did, they were great. The technician that came out was wonderful. We also had More Plumbing and he was very communicative and very prompt. He was good. The other one that we had was Turner Electric. Our technician that came out, Brandon, was wonderful. He was helpful and kind. But the front office was absolutely horrible to communicate with. She would call every morning at 7:00, and that's not a time when we're up and going. I have my son sleeping, so I don't answer my phone that early. This went on for about a week. Good business time is anywhere from 8:00 to 8:00, those are decent hours. I would call her back at 9:00, and I would always leave a message, and then I'd get a call the next morning at 7:00 am.

The air conditioning system wasn't working. The unit's 24 years old. One of the lines was getting so hot that you couldn't touch it. I called American Home Shield directly and spoke with a representative. Their reps are always great. They said to expect a contractor out within 24 hours, and I got an email from the contractor that same day.

The most recent call that I made to American Home Shield was to fix my refrigerator. Somebody came and he vacuumed the back of the coil and said, “I needed a new part.” He was supposed to get this part. The refrigerator was not working well. The bottom was freezing. The freezer wasn't freezing, but my meat container was freezing. I called again at American Home Shield and told them I wasn't happy with whatever was done. They said they'd send somebody else to look into it.

The microwave was not heating properly. American Home Shield assigned the repair company right away, but it took over a week to get the parts and get the repair completed. So their speed of service is not the best, but they did get it done. As far as their claims process, I go right online and submit it. The difficulty is trying to call somebody. But for the most part, if you go online, everything's pretty quick and easy. The online system works well. The contractors they usually send out are usually small businesses, which is not a bad thing. I kinda like that idea. They're usually pretty responsive.

My husband was there with the technician when there was a leaking sink. We had to wait a few days before they were able to service our claim but the service was A plus. We had water leaking in our downstairs bathroom and our kitchen and not to have to worry about that is less stress off us.

Our air conditioner had a clot in it which caused it to back up and water started coming through our hardwood floors. I submitted a claim online with AHS but I had so many questions and the website didn't answer them. I would have loved for them to have a chat feature where you talk to real person. We do it in the car industry all the time and it could mean the difference in a good customer experience versus a bad customer experience. It's also not really expensive. For every 15,000 that call in on the chat feature, it’s around 18 to $20,000 for a full year subscription. We went to it and we loved it.

Submitting claims to American Home Shield has been easy in the five years that I've been with them. I call them and they take the service fee. Then, AHS would cll me back and let me know when they can get a contractor out to my location. A company would then call me to say that they would be out at a certain time or that they are on their way. Most recently, I had their contractor Legacy 4 out for a plumbing issue and their techs determined that I had a faucet that was frozen due to hard water over the years. They couldn't repair it nor clean it out and so they went out to buy an updated faucet and came back. They replaced what I had within an hour.

We had three sinks that were leaking and one needed a completely new faucet. I submitted a claim to American Home Shield and they sent Carl's Plumbing Services. Carl's called us right away after I called AHS. The techs from there were very professional and they did a really nice job. They were able to cover the replacement faucet under a warranty with Kohler and that was shipped to our house. We called Carl's when it arrived and they set up an appointment. The techs came again and installed it for us. They had great communication. AHS has been really good for us. We've used them twice so far since we moved into our house a year ago and everything has been great.

My AC wasn't working. I called American Home Shield to submit a claim and it was a great experience. The contractors were great as well. The guy was upfront about what time he was gonna come. He asked me questions about what I thought the problem was, so he gave me an opportunity to let him know that I wasn't clueless. He said, "Okay, that's good." He'd take that information.

Our garage door didn't open and close. When it closed, it went back up. It never stayed closed. The contractor that AHS sent came. He did it once. He said, "I know what it is." He fixed it and it works just fine. He was awesome. He fixed it in a reasonable time. He put it in a new gear and left the old gear to show me what they did. I'm a happy guy. I've called AHS for three things in the house. Everything in the house is 15 years old, which is a good reason why I got American Home Shield. I was thinking, if anything is 15 years old, it's gonna go at some point pretty soon. So, let's just pay them monthly instead of pay one big shot.

My freezer was freezing, icing really bad and my fridge was not getting as cold as it should. The technician from Mr. Fix It Appliance came out and he did an excellent job. He was very thorough and made sure that everything was done right. I highly recommend them. I would get him back again.

The refrigerator was getting condensation back up and it was icing over at the bottom of the freezer. The Sears technician came out after two days from the time we placed the call. So far, everything is fine. We've had American Home Shield for almost 11 years on this property and it's just one of those things where we haven't had any issues with it. It has worked out for us over the years and on a couple of other properties we had and everything we had there as well. It came highly recommended at the time of purchase.

The AC wasn’t cooling but we didn't get Freon put in it. The contractor went ahead and installed a new system. They worked on it for a couple of hours.

I'm very frustrated with what's going on in my house with this coverage that I have with American Home Shield. We got their coverage 'cause one thing in our house broke. It took us a lot of effort and a lot of issues and a lot of money to replace it. So we decided that we would get American Home Shield and a month later, our refrigerator broke. Now, two months after that, we still don't have our refrigerator. So we're not too happy.

I've only been with American Home Shield for a year and I have submitted three claims. The first one was my dishwasher back in December. That was very difficult because the people they sent didn't know what to do. There is not a lot of people that know how to fix my dishwasher. American Home Shield's protocol was that when the service person said that they needed to order a part, they believed them and they would order the part. But it had gone on and on.

Submitting the claim was so easy. After we called Home Shield, ABNation's called us within an hour. I was very happy with that. The tech was great. We thought our filter was messed up and he came out to check it and it ended up not being messed up. He was very friendly and nice, and they took the $100 out and everything’s great. We had excellent customer experience. That was our first time but it was a good first time.

New Gen Construction came out and replaced the garage door opener because the old one was smoking. I had one so they put that in and just charged me for labor and they told me to call AHS to get a credit for the garage door opener I had. I paid the $100 deductible and then AHS never got back to me. I just need somebody to call me because they said that I didn't make a payment. I wanted to make sure I get everything resolved before I start paying any more. I called them a couple of times now and it takes forever trying to get ahold of someone. The other thing was the heater. AHS got ahold of somebody, but supposedly they're fooling around with air conditioning, which I understand. It's hot and I don't need my heat so that's on hold right now.

Water pressure in my house has reduced drastically to the point of almost completely shutting off. I called AHS and within a day or two, they scheduled a plumber to come out. The one they sent from USA plumbing was very nice. He tried troubleshooting our issue and thought that we may have a problem with our water heater. He tried flushing out the pipe and because of that, our issue was resolved.

The contractor was very good. He figured out what the problem was and led us to what made the electrical problem start. It didn't take him long at all to resolve the issue. I've been satisfied with American Home Shield so far. They have sent out some people that were not good, but they rectified that by sending out different people. We had an issue with a plumber. He didn't do our work right and we don't know if it's still correct but we have another plumber to come out and fix it. So, it's all good. Sometimes my husband doesn't like the time frame that some of the people want to come. Some of them don't wanna come into your home right away with COVID going on. When our air conditioner broke down, we couldn't wait on them because my husband and I don't like to be hot. He called back for somebody to come right then and they did come. American Home Shield got somebody else and the AC has been working great.

Relaxed Heating and Air did wonderful. They were on time and they get out here quickly. They told me what was wrong and we fixed it. The tech had to replace something but he said there was other work that needed to be done so we scheduled for that to be done. They came back and did it. They were very neat, polite and orderly, and I was very appreciative. I’ve been with American Home Shield for years and I've really appreciated them. I would recommend them too. I had my sister get them in Georgetown, Texas.

Submitting the claim was fine and the person that AHS said that will call me called me in enough time to schedule. The only complaint I had was that he did not give me the old part, say if I was gonna use to file a claim for something else. He took the old part and threw it away.

Sierra Vista came out to repair the blown circuit breakers in my house. Pablo and Zeke were very good. Everything went well. Everything has been going fine since.

I've had really good experience with American Home Shield. Every time I've called, it’s been good. When I had a leak from the AC pump, I did the claim online first but I put the wrong thing in there. When I called Majestic, they told me and I called American Home Shield back to switch the claim to the right thing. So I talked to somebody who did that. It was initially AC work. Majestic was a really good company and the guy was really nice too. He did a good job and it made my air conditioner work better.

American Home Shield is good. I was with them for about four years and then they dropped me because they had to fix two air conditioning units. Then they started begging me to come back, so I did. Now it's much better than before and they have been very responsive. When we had the air conditioning problems before, we stayed for 12 days without air conditioning in July because they could not get the units fast enough and no contractors wanted to work for them because they didn't pay them enough. This time, when we have problems and there is no contractor available, they let me use my own contractor. I experienced that with the plumber. One time, I brought my own because they could not get any plumber fast enough for us and we had a water leak. Then the second time, it was AHS who found a plumber.

I had a problem with a leaking shower handle. American Home Shield sent out Tom Melton company. They came and messed around, and broke stuff. They were here for four weeks. I kept complaining so I asked American Home Shield to send Neace out who had been here before. The Neace people came out. The tech was here a few hours and did a great job. I appreciated the person I talked to at American Home Shield because they listened to my complaints and rectified it by sending Neace out. So I'm really happy with American Home Shield.

One of the parts on one of my appliances had given me problems. The contractors had to order a part, gave me an estimated time and they came back sooner than they had estimated to repair it. They handled it well. I haven't had any problems so far with the claims process of AHS. The times I've used it, it's been fine.

I like how quick AHS's claims process is. In the past, I submitted claims and they would take a couple of days. Recently, I had a water heater that was leaking at the bottom. I used AHS's website on my phone to submit a claim and it was surprisingly easy to navigate. Their contractor Advanced Plumbing & Mechanical contacted me within 15 minutes of me submitting the claim and told me that their techs would be at my place that same day. The techs who came were great to work with. They were very courteous and efficient. They had a replacement heater already in-hand so I didn't have to run to a store to get one. By lunchtime that day, they had the new hot water heater installed.

The guy from Precision Door Service was nice, very professional and he did a great job. But American Home Shield sucks and they called me the other day wanting to know why I didn't wanna renew with them. I've bought a lot of properties and usually, American Home Shield comes with the house for the first year. So, it's not somebody that I'm unfamiliar with. They've been around a long time and they used to be good back in the day. Now, they suck and they're terrible. The customer service used to be great as well as the policy's procedures but they have changed over the years. I had a water heater that went out and I ended up having to pay $575. I pay 75 for them to come out and then, almost 600 for them, which is ridiculous. You have to pay a lot of extra on top of your $75 all the time. It's not just $75 for American Home Shield, you have to pay additional money all the time and I don't like it.

I like submitting claims online with my home warranty. It's better than waiting on the phone. After submitting a claim, how long someone would come out would depend on whenever I am available. But a contractor would call me the next day and they don't take long. For an AC repair, American Home Shield had A-US Air come out. I had done American Home Shield before and they were not that great. I went back to them and they seem to have improved a lot. They're doing really well now based on what I'm looking for.

I called Home Shield when I had some leaking faucets. Because I had two faucets, they said it was one deductible for it. I couldn't do that online. It kept wanting to charge me two deductibles. We had to wait a little while but I couldn't do it alone. So I just put the phone on speaker and just sit there, did whatever I was doing, so it was no problem. The rep then did a good job. They were prompt in sending somebody out. I got an email pretty quickly. Overall, I was very satisfied. Myers Comfort came out twice. The tech was very helpful. I was up there talking to him while he was doing it. I was watching him do it so I could learn myself how it was done. He fixed it perfectly. The sink is not leaking. I'm very satisfied.

We were having problems with our filter at the end of last year. We were getting sand in the pool. It was from the early 1980s filter. So, the people that came and closed our pool professionally said it probably needed to be replaced 'cause they couldn't even get any kind of replacement parts to fix it. So, we put the claim in and the pool company that closed us wanted us to go through them, but we went through American Home Shield.

I'm a homeowner and American Home Shield has been worth it for me. I've always been able to get them on the phone. I normally call and speak with a person to file a claim. And before this pandemic happened, I wouldn't even be on hold as long as I have recently been. I've only had two different times for anyone ever to come out to my home. Both were very professional. The last one was with Thermo-STAT. When the tech came out, he seemed pretty thorough and his main concern was to look at the products and assess it and then to make the determination. He made it clear that he had to assess all of the options to see what would work.

There was a leak, and Anytime Air Conditioning was very thorough. Their customer service was great. I was most pleased with the contractor's disposition because he was pleasant, easy to talk to and easy to deal with. American Home Shield's claim submission is an easy process. But I'm learning that there are other services that offer the same type of service, and it's cheaper and faster. It’s a la carte so you can pick and choose what you want. So, if I know my air conditioner is brand new, I don't have to cover it because that's already covered. I can choose something else versus having a comprehensive coverage that is just sort of a one size fits all. American Home Shield has been great because there have been a number of things that I've called for and they've always been there.

We had a clogged up sink and a toilet that was running. We submitted a claim to American Home Shield who then sent out NW Sundance as their contractor. This has been the second time NW Sundance has come out to our place and I've been pleased with both instances. The tech did a good job and things were quick and easy. I've been with AHS for over two years and their service has been very helpful so far. It's dependable, quick and I know I can get somebody of quality when I need to have something done.

After my poor first experience of a sketchy contractor asking inappropriate questions to a female and waiting 2 weeks for a new contractor to be assigned to fix my refrigerator, I was very hesitant to put in a new request for some plumbing issues. They send out the sketchy cheaper contractors first until they don’t call back, or come back to fix the problem.

We went online and ordered a repair on a washing machine. A week later a serviceman came and declared it a total loss. Never got a call back from AHS as to what they were going to do. Called and selected the option to have them call me back due to them being very busy. Never called back. Called again days later and stayed on hold for an hour until I had to go. Two days later called again and waited 3 hours (yes three hours) to talk to someone. Took the option to buy our own due to the one they wanted to get us had really bad reviews and instead to be reimbursed for an amount we really didn't think was fair. We went and purchased a new unit and they told us we would have to call back again in order to get reimbursed. An hour later and I am still on hold. I feel like they are really trying to discourage you from using their service after paying for it. Even the representative said the wait time was horrible.

I am still AHS customer but want to share my experience in few occasions. Recent I had problem with my A/C. Raised a request and the contractor came and went back like, "I need to get approval from AHS to replace coil/Freon Gas etc etc." Next day I got the quite like I need to pay $1400 out of pocket after AHS. I told them to cash in option and I was told they will call me in 48 hours. No response so called after 48 Hours. I was told no estimated date when then process my request. This is again just to tell me how much they will pay so that I can engage outside contractor. I was put on hold on phone for 45 mins to talk to supervisor. After that someone came in and disconnected the phone. This is so bad customer service.

Called for a service call a month ago to look at our oven. A technician came out right away and said that the control board was fried. I was then told that the board was no longer available so a replacement would be needed. The contractor said he couldn’t do anything till they heard from AHS. After two weeks of every morning waiting on hold from an hour and up to three hours, getting hung up on, getting the run around, passing the buck we still don’t have an oven.

I called. Place a service request for my refrigerator. They immediately took my deductible out of my account. It took a week for a service man to come. Said I needed a part. Part was ordered, but this model is no longer made. I received a call from AHS late at night about getting a new refrigerator, but when I called back put on hold for HOURS only to be on and phone call drops. Call DOZENS AND DOZENS of times sent over to supposedly who I need to talk only to be put on HOLD again for hours!! I am so frustrated and I need a refrigerator. I have to go out to eat and with the virus this is not a good time to be without refrigerator. I WILL NEVER RECOMMEND AHS TO ANYONE. NEVER!!

AHS contracts with 1-star reviewed companies and does not hold them accountable. 6/6/2020 placed service request for non working AC unit. AHS provided contractor did not call to schedule appointment. They just showed up 3 days later. On 6/10/2020 AHS called authorizing AC unit replacement. The AHS provided contractor claimed it would take 5-7 days to get the new unit from AHS. It is now 7/10/202 and the contractor will not answer phone or return calls. YELP reviews for this contractor all 1-star document the same issue. Assigned by AHS then disappear.

I appreciated someone from American Home Shield reaching out to me and working with me to help resolve the issue.

I've started my coverage with AHS in June 2018 and so far, there is no problem. I had a couple of clogged sinks in the bathrooms and All Valley Plumbing came and unclogged them. They were good and they took care of the job. Everything turned out good.

I will forever inform others of the horrible experience I've had with American Home Shield. The only things they are good at is wasting your time and taking your money. "We repair or replace your covered home system or appliance" right? WRONG. My AC recently started having issues and so I requested service through my American Home Shield account...that was my first mistake.

Our Realtor suggested American Home Shield during our process of buying. I just moved into this house a little over a year ago. They assigned Advanced Comfort Solutions for a service request we made. The first guy came out, assessed the problem and wanted to replace a king valve on there because the unit wasn't heating properly upstairs. His name was Nash and he was really good, professional, and very friendly. When they got back to the office, he called me and said that it was decided that they were gonna use a sealant.

I submitted a claim online to American Home Shield when we had slow drains in both of our bathtubs. Their tech from American Plumbing called me that night and he was at my place an hour and a half after I put in my claim. My bathtub drain issues were all repaired. Having AHS's coverage is cheap and it makes things quick and fast.

My daughter has American Home Shield and that's why I chose them. When Wright Refrigeration came out, everything went fine and I never had any issues.

The claims process was very quick and easy and there were no hidden fees. The guy from Ohahna contacted me within 24 hours and he came out the day after. Everything he looked at is working correctly. Overall, American Home Shield seems to be fine. I've had it for a couple of years and this is my first claim with them so I have no complaints.

I'm satisfied with American Home Shield. My claim submitted is not a problem. The contractors are the problem. Every time I contacted American Home Shield, they would respond right back to me and contact the contractor. Two of the contractors have been problems. I got one now. He was supposed to be changing the light fixtures, and he brought a substandard light fixture out here about a week ago. I told him, "You know, you can't see." He had a one bulb light fixture and mine had a three bulb. So I called him again Friday and he told me, "I can put a better bulb in there and it will give you more light. I'll be there Saturday morning." I stayed here all day long Saturday. That guy has not shown up.

We’ve had the warranty with American Home Shield for four years and it’s working out good for us. It’s probably a break-even for us at this point with that few years we haven’t done anything with them and then a couple of small jobs here and there. It’s the second time we’ve had Certified Heating & Air come out for totally opposite issues. They were great and perfect. They were exactly what they said they were. If they said they were gonna be there between 10:00 and 12:00, they were there. They would say what it was gonna take to repair and that was what it took to repair. They were in and out quick, which is all you could want from a service place.

The handle was broken on my dishwasher. A filter also needed to be replaced on my refrigerator. The water was coming out very cloudy and we didn't know what was going on. I called American Home Shield. Then I received a call from who was going to be coming out and told me the time of arrival. We had the Appliance Guys come out and they took care of everything. Some parts had to be ordered. Then they followed up with another call to advise that the parts were in and that they would be out at a specific date and time of my preference. They came and fixed everything up and tested it.

I was having AC issues and when I submitted that claim, somebody came up the next day. The person who came out was good and professional. Now, I was having similar issues and I had made another claim and they weren't gonna be out for three days. So, I cancelled it and just had to call somebody.

The contractor from Cecil and Sons communicated well. He was here during the time that he said he was gonna be here. I had no issues, and the AC is working now. It was working before, but it wasn't pumping cold air. I just thought I was just hot and the heat was rising to the top of the house because I was always upstairs. Then I realized the basement was still a little warmer, so something was really wrong. It was after two weeks when I noticed it, and that was the time when I put the claim in to American Home Shield. I put the claim in at night and that morning, they scheduled me an appointment for two days after.

I had a backup in the plumbing. I had to have J Walton Plumbing come out to figure out what happened and help me fix it. They took a look and suspected that it was clogged. We have an ADU that my mom stays in. They snaked that line then snaked the line in the house as well just to make sure that everything was clear and that seemed to have taken care of the problem.

I've been with American Home Shield for at least 3 years and they have 2 of my houses. I am very very unhappy with them. It only takes one time to find out if you have been treated right, fairly or not, and I have experienced several problems. I had a contractor come over here to check something. The person come in and was very nice. We thought we were in good hands. He had our front door open for about 45 minutes and we never heard from him. He never said bye. He never told us what the problem was. I tried to call the office and when they finally answered, they said the person has been with them for a few months. They apologized on his behalf.

Both the valves in the toilet when we flushed them, one kept running and would not fill up and the other one just wouldn't fill up. The contractor was there no more than 10 minutes, had it fixed and was out the door. They were on time. They were very good, too. The only thing is I, being old, don't like talking to a machine. I told the machine that I had two different toilets but when they issued the first order, it was only for the guest bathroom. When I talked to A-American, they said they couldn't do anything about the second one unless I'd call American Home Shield right back and got an add-on. That was a hassle. When I called right back to get an add-on, I talked to a machine and held on and held on. I finally got a person that I could talk to and told him that I already had the service call and what the number was. Other than that, the claim was handled pretty quickly and everything is good.

We had a problem in our bathroom and that's why I had somebody call us from American Home Shield. They sent out NW Sundance and they came in as scheduled on the day and time of the appointment. They fixed it and it was done pretty promptly. American Home Shield is very good about customer experience and they’re prompt on the promised terms and conditions. They're pretty good.

We have two air conditioners – one for upstairs and one for downstairs – and the upstairs one quit working. It was just putting out hot air. So Flushers Refrigeration came out and checked it out, They determined it needed an expansion valve, which they had to order. Then they came back and replaced it. They did a good job. I was happy with them. But getting a claim set up is sometimes a challenge. I'm not real good at the computer so it takes me a while to try and set up a claim online. So I usually try to do it with a real person but that's really difficult to do because most of their people are over in the Philippines or someplace and I can't understand their English that well. But other than that, the service works well. I even recommend American Home Shield to everybody. It's a good way to go to protect yourself at your home.

I submitted a claim 'cause the AC was working intermittently. The AHS website was really easy to navigate The options were all there and it prompted for all the info that was needed. Ace Heating & Cooling came out and they were amazing. We had to shift the scheduling because we weren't gonna be able to be there when we originally scheduled it for. And they were super friendly and they didn't make me feel bad about changing it at all. They were also extremely prompt in arriving when they said they would.

American Home Shield was recommended to us by my realtor who has AHS for her home. She told me nothing but great things about Home Shield so I went with them too. My washer and dryer wasn't turning on for me one day so I gave AHS a call and told them my issue. They got someone out to address it the next day. The tech who came serviced the unit. Afterwards, he called and followed up to make sure that I had the part that was needed for my dryer. The service was really quick.

When I moved in, I found that one of my sinks had a leak underneath it. Then the other one, I was going to wash my face and the drain shattered almost. Since they were both plumbing issues, I decided to give American Home Shield a call. The claim was denied at first and it took me a very long time to get in touch with someone. In the same timeframe, they were experiencing severe IT issue. They were down for a week or so. Between that and the timing issue for my part, it took me a very long time to get that fixed. I was able to resolve the issue with my drains though. The contractor from Ostarly Plumbing was great. He came in and did the job quickly. I felt comfortable with him here and everything went well.

Hospitality Heating and Air was a triple A vendor, so they were helpful and on the mark. They had a little delay though. The appointment time got delayed two days because they had an employee who didn't show up for work. They also had a little bit of trouble getting the unit, an electrical problem, but they got it figured out and the unit is working now. I give them an A-minus. Also, submitting service requests is easy. You just call American Home Shield and they have an automated line. Apart from that, you should know your contract to know what's covered and what's not.

The contractor that came out recently fixed the AC. The guy was cordial and quick. There were no issues. It was good. I didn't have any problems during the claim submission process with AHS as well. It was a lot of hold time the first day though, so I ended up calling back. They told me, “Hey, you might be on hold for like whatever", a zillion hours. I had that every time I called in. But other than that, it was good.

There was a weird smell coming from our ductwork and the air wasn't coming out very fast. So, we shut down our system and filed a claim online to American Home Shield. Their website was easy to use. If I have trouble, AHS gives me a 1-800 number to call. However, it takes forever for someone to answer the phone. It would take the better part of three hours to get a hold of somebody. Sometimes, their system gives me an option of AHS calling me back but often they don't. Plus, when they've called me back, they have disconnected me a couple of times. Still, when I get through, their customer service is amazing.

Our Samsung frost-free refrigerator would get ice in it where it was not supposed to. The contractors who came out were excellent. They handled it in a half-hour and they were gone. It has been terrific since. My son got American Home Shield and they couldn't fix his washing machine and they gave him money for a new one. The assurance is that if they can't fix an appliance, they'll replace it for free so I recommend it.

The fan on the compressor was hitting some wires. I went online and filed a claim with AHS. Their website was fine. The contractor that came was professional, knowledgeable and kind.

Recently, our pool pump wasn't working. The contractor came out and it was the motor that needed to be replaced, but he didn't have it on his truck. He came back out a second time with the part and was able to get it running. We are now able to enjoy our pool. When we filed the claim, we got an automatic text message giving us the window and the contractor himself called to verify that window. He also called the day of to tell us he was on his way so we've got quite a bit of notification from him. We were pleased with that person but I haven't enjoyed American Home Shield. There are a lot of coverage issues and that's been frustrating. Sometimes you assume you have a warranty that'll cover something and that's not the case.

The same fan that the tech fixed in May stopped again. He replaced it this time. He's perfect and everything is fine. What happened with the AC in May was the fan outside stopped. After 30 days it stopped again that's why we filed a claim twice on the same issue. When I called, they came fast to fix it. American Home Shield is very good.

We assumed Chesapeake Comfort Systems would be here for our heating system issue when they said they were gonna be but there were several delays. We had to call several times and they said they got very busy. It took three weeks to get something done and they said that our equipment wasn't very good. We paid $125 to have them come and that's what they thought that it was worth. I'm going to call Home Shield and I'm sure they're gonna work it out for us. The problem is when I call to speak to them, I have to wait an hour. But they've been very good. We had another incident and it was handled beautifully and taken care of well.

We've had American Home Shield now for a couple of years. When we first got it, everything to do with it was awful. First of all, we live in the country. It's hard to find people to come in and fix things but then the problem that I was having was even putting in the claim. When you call in a claim, it would send you to a call center that was in the Philippines and you could tell that the people that you were talking to barely had a grasp of English. I got to the point that I would normally put the claims in online and sometimes, it was a hit and miss whether or not you'd even get a callback or anything from them. My advice would be to use an American or at least an English-based call system.

Shop around. There are a lot of companies out there, so make sure you like where you're going. I had American Home Shield earlier. When I first bought this house, I had another and a year's coverage was included in the purchase price. When it was time for me to renew, and since I had been with American Home Shield, I went with them. One time, our toilet wasn't functioning. I made a service order online and the website was okay. It said they would contact with me in a couple of days. After that, the contractor came out and at first, they said it wasn't covered. They then came back about an hour later and said it was. I don't know what that was all about and I wasn't happy with that. Still, our toilet got fixed and now, it's working just fine.

I was confused. We thought the issue was with the air conditioner. But a company suggested I have my duct cleaned. I went online and the claim was for ducts cleaning. Then Airmax came and said they came for the air conditioning. I thought they were going to do the ducts. They checked the air conditioner and I don't know if they solved the issue but the air conditioner is running. It's not putting out the air that we thought it should but there's nothing on Airmax's part. They were fine. However, I was trying to call because I paid $75 for a service call to have my air ducts cleaned. The Airmax tech said that's not what they do though. But then I just threw my hands up. I'm not even gonna try to fool with it. This is the first time we've had issues with American Home Shield. They've been very responsive and understanding any time I've called. So I don't have a complaint at all as far as the service that they provide.

I've been a Home Shield member for 26 years. I was renting and under the homeowner's contract. And when I bought my home, I continued with Home Shield. General Electric was for the washer. They came and do what they were supposed to do. However, Home Shield's phone lines are terrible. They need to revamp the phone lines because you can be on hold all day long. And then when they're off duty, the recording comes on and tells you their work hours. But I went through another number to get to where I'm supposed to be, to talk about the washer. And to me, the young man did not explain it thoroughly.

Our recent claim with AHS was for the dripping faucet that we had in the bathroom. The person that came was very professional. It went really well. They had to order a part ’cause I have old plumbing. The hot water faucet when you turn it over torques, it's stripped the backing. So we ordered the part and we were just waiting for it to come in. Then it did show up and then I had to reach out again ‘cause my other toilet in the other side of the house, there was a leak happening under the base. The same plumber came and he repaired that and replaced the ring. Then I showed him the parts and he was more of, “You just hold on to those parts. If the faucet doesn't work again, then we can schedule someone to come out.”

Last summer, the air conditioner went out and when we checked the unit, it was frozen. Every summer, I ask Mr. Jimmy to do our AC, but this time, American Home Shield sent out a different company and the guy wanted to try to charge me several hundred dollars to put a fluid in. He wanted me to pay him upfront for it and he hasn't even identified what the issue was or been able to tell me whether or not that was going to solve my issue. I told him no. After a back and forth with American Home Shield, they finally sent Mr. Jimmy out. He said that there was a leak but I also needed a new condenser. He came out, repaired the unit and it worked. I had to wait a few days for the part and then there had been another issue.

Home Shield was great, but the company itself, Ice Cube Air, was awful. My AC was working. But then, it had not been working for four days. An hour or two later, not only did the AC stop, but then the thermostat, because it's attached to the whole HVAC unit, had completely shut down so I couldn't get any air in the house. That was really weird because the contractor was only here for a few minutes. They said that everything was fine, that they put Freon in it and that they would do it at no charge. I said, “Okay. But what's wrong with it?” They basically just said that it needed to be cleaned and that everything would be fine.

On Time Plumbing came out for our plumbing problem and they were very good. They made things back to normal.

We were having some trouble with the burner and the oven on our standalone range. I went online and scheduled for the following day. Then, I got a follow-up call to confirm it and Whirlpool came out and took care of it. Everything works great and it has helped with preparing food. Overall, American Home Shield was efficient and they remedied the problem.

My son-in-law and daughter had American Home Shield and it sounded like a good idea. They gave me the telephone number so we called and signed up. For my claims, I called American Home Shield’s 1-800 number and talked to somebody over the phone. The person who came out and worked on my dishwasher had been out here before, before I got connected with American Home Shield. He was good and he knew what he was doing. He fixed my dishwasher and it's working just fine.

AHS was recommended by a friend and they have good ratings. When I submit a claim, I do it by phone. The service has been very helpful but I had to wait a long time to get to somebody. But then the person was willing to do the recall for the air and then I put it in a different claim, and he was able to do both at the same time. So I didn't have to call back a second time. The experience with the recent claim was good as well.

We have a sink in our bathroom in the basement and a sink where we do the dishes. One day, I went downstairs and the sink there was backed up. Apparently, they're on the same line. I ran the sink again to make sure that was causing the problem and it was. There was a blockage in our line and I ended up calling American Home Shield to go and get a plumber to come out. Submitting the claim was pretty easy. I did it at 3:00 in the morning and the tech called me within fifteen minutes. That was kind of nice. And when he came out, he fixed it within five minutes. But for the claim that I had before that, the guy couldn't come out for three days.

I have had American Home Shield for over three years. I only had two claims so far. The first claim, I had a couple of challenges but it was because of having someone coming into the house. Due to the pandemic, there were a couple of challenges. On the other hand, the second claim was very successful. I had an issue with an attic fan a couple weeks ago and the claim was handled well. The company came the next day and they replaced it.

My home is an older house and my real estate agent recommended that I get AHS. Recently, I had a very good experience with them and I was very pleased with the services they provided. We had a problem with something in the electrical outlet and we did not have any power. We submitted a claim online and their website was very user-friendly and very easy to use compared to doing it on the phone because prior to that, I was waiting for hours on the phone. Then, they sent me a text on when to expect the contractor and I was always updated. When the tech came out, he spent a long time fixing the issue. I was watching him, so I saw that it was not easy to fix.

I submitted a claim online to American Home Shield for our circuit breaker that kept clicking off regularly. I got an email saying that Epic Mechanical Service had been assigned to me and that they would be reaching out. They did so and we got an appointment scheduled. The techs came, identified my problem and fixed it. They were good and now I have no more problems.

I had a previous company come out twice that was supposed to have a leaking toilet fixed, but they didn't. Home Shield sent out Top Notch and they were great. Home Shield handled it very well. The claim process is very easy. I have done it on my computer over online, and then when my internet wasn't working, I have done it over the phone and it doesn't take five minutes. Home Shield has been great with all of my issues.

A few years back, I had a problem with a refrigerator and I wasn't satisfied with the time it took for it to get fixed by AHS and their contractors. Their contractor took over a week to get to me. Plus it was almost four weeks before he got the parts to repair my unit. He then had to make another appointment a week after he got the parts to install them. During that time, I didn't have a refrigerator or freezer working. Nobody would do anything about it.

Being a part of American Home Shield has been excellent. My in-laws recently bought a house and they had insurance, and we were talking about how it worked. My wife and I were thinking about being in our house for such a long time and some of the things in there being dated, we thought it was a good investment. American Home Shield is who my in-laws have. I had also contacted some Realtor friends that I have and they recommended it as well.

The entire way that my claim with American Home Shield was handled other than the fact that the service man from Boa came out and fixed the problem was completely insulting to me. The company accused me of using the service just to change a light bulb that was burned out. But the light bulb got burned out after I had already swapped it and the socket did require repair. I had got this message after I reviewed everything to call this number, and it was a bunch of foreign agents telling me over and over, "You're stupid. You don't call for a ** light bulb." They are disgusting if they're gonna insult people and claim that they're just using it to change a light bulb.

American Home Shield is nice and they do send people out. I like that they provide opportunities to cover pretty much anything in the house. It's the extended option of making sure everything's covered. The vendors have been good. For the plumbing issue, it was fixed. The only thing I have a concern with American Home Shield is if we have an issue, there's always an exception. It was another electric company that came out. The chain broke and the little dots came out. My mother's 82 years old and she isn't pulling on it in a huge way. They said it was excessive force on pulling it, so they were not gonna cover it. They nitpick on the small things, and they make it really hard to get things fixed when it should just be simply covered.

The capacitor was out on our AC and the contractor was there for 45 minutes and checked everything over. He made sure the Freon was good. Everything was working well before he left so, I'm always happy with what he does. He is always very quick to respond and he gets there on the day and time that he says. If he’s running a little behind, he always gives me a call so I’m very satisfied with him. I've been very happy with American Home Shield too.

The company sent by American Home Shield for my claim regarding an electrical box was perfect. They took care of the problem really quickly.

We were having troubles with the garage door opener because we've had troubles in the past with the control board. We called in the claim and then I gave the contractor a timeframe that I would be there but they weren't able to be there quite before I had to leave. I had advised them ahead of time in making the appointment that I had to leave at a certain time. They thought they could be there, but they weren't able to. They left a note that they have been there. So I had to make another appointment. When they came out again, it was good. It's all been working fine.

When I had water on my floor in my bathroom, I called a claim in and told American Home Shield what the problem was, and they set me up with Harvey’s to come out and fix it. When I called AHS, I talked to a real person and I had no problems with him. My only problem was I was on hold for over an hour to get through. The guy from Harvey’s was very nice. He told me he would come in and look at it, and then he came down and told me what they were gonna do before they started. Everything's been fine since they've been out. I’ve mentioned AHS to other people that's talked about home warranties. I had another home warranty before I went with AHS, and I had a lot of issues with them. I've never had any issues with AHS since I've been with them. I've had really good luck.

I had a couple of water leaks in the water heater and bathtub. The contractor came in and showed me how I could handle it next time, if need be, to make me feel more confident that it’s something that I could easily do. I also had someone come out for an AC unit and they weren’t very professional. They weren't upfront with what was going on so I got somebody out of my own money at the time and got somebody out there to discuss everything I needed to happen for that.

I've had Home Shield for a while. I'm in Texas now and I had them when I was in Missouri. So, when I came down here, I contacted them again after I had been here for years. I've been with them for a little while. Recently, I could not get anybody to answer the phone because I'm being billed for another claim that they didn't do anything. I was told the trade service fee would be waived, but it wasn't. I was on hold for two hours trying to get some assistance on that.

I have a friend that uses American Home Shield and she recommended it. So, I went with her opinion. I signed up in May and it was available in June. Submitting a claim was very easy. I went online and did everything. Wooley Plumbing’s service was wonderful and very professional. The rep was a very nice gentleman. There was a part that he had to get and he came back the next day and put it in.

A month ago, our dryer broke and we called Home Shield. They said it would be 24-48 hours until service technician showed up. It was 8 before they did and when they did, they said we needed a new part and it would be 3-4 days. It has been 17 days since then and we cannot get ahold of anyone at the dryer company or at home shield. Home shield customer service has said for 6 days now that their managers are in meetings and will call us back the next day, but we never get a phone call. This is the most pathetic customer service I have ever received and I have no way of fixing it because no one ever calls me back. This is ridiculous.

I have been a customer of American Home Shield for many years. While we have had some decent experiences I need to share two of the worst. A few years back, our heating unit went out in the middle of winter. We had just had a baby and we were without heat in Wisconsin for several months. They offered to buy us a portable heater. Luckily, our house has a pellet stove so we were able to stay fairly warm but it took MONTHS and a lot of complaining and phone time to get them to follow through with what is stated in the contract! I thought this might be a one time occurrence... Boy was I wrong.

I have had my policy for 15 years. Have had several repairs on several appliances done (and no major complaints), but my dishwasher was deemed not repairable and I can't reach anyone to find out how to get it replaced. On hold for hours, no phone calls returned when that is offered as an option.

Completely unable to be reached by phone unless you have a new request. If there is a problem or you need to check, you'll never get them. They do not return phone calls left on their answering service. They do not follow up on requests for service and you never know what kind of service people you are getting. Most are incompetent. Four requests for service on same a/c and still not fixed. They do not care whether it is fixed or not as long as you keep paying for bad service. No more please.

In the past we have had a very good experience with AHS but not lately. When trying to call I was on hold for 45 minutes one time and a hour and a half another. I hung up because I had other things I needed to do. I emailed and never got a response. Currently we need our dishwasher replaced and our A/C is not working. They are replacing the dishwasher but are unable to find someone in this area to install it. When we find someone we are submit an estimate of cost before they can deliver. Again, communication is my concern. We submitted a request for the A/C and two days later it has still not been sent out for a company to come out. In the past we have had a great experience with this company. Everyone they have sent out has been great. We have an elderly person of 82 in our home and I am very concerned about how long it is going to take to get the A/C repaired.

I put in a service request to AHS for pool heater, pool filter and pool plumbing repair. It was one contractor that was assigned to perform all repairs and my $100.00 service fee was paid. They sent an electrical company to perform the work. He was able to fix the valve on the heater. Eventually, after 1 1/2 months and many phone calls he was able to replace the pool filter. But... he never addressed the issue with the pool plumbing that had an air leak that caused air to be injected into the pool thru the jets. He in fact made the pool plumbing worse. He did not properly install the filter to the existing PVC piping. The new filter was appx 5-6 inches taller than the old one and he just lifted the existing plumbing AND the pool motor off the cement pad they are supposed to be resting on. He shoved a piece of plastic under the appx 10 pound motor to "support" it.

There was water under my floor. I had to pay for somebody to come and help soak this water up. I got a carpet man that soaked it up. He told me my water heater was busted. I called American Home Shield and they said I had to go to this plumbing thing. When I called them, they were talking about $550. When Prime Plumbing Services was gonna come out, I had already bought a water heater. They were gonna come out a week later and I had already went out seven days without water. I told American Home Shield, “Could I just basically buy my own water heater and get somebody else to do it?” They said I could.

When I had an issue with my garbage disposal, I called the company to make a request and the rep was good. The guy who came was very professional and the quality of his work was very good as well.

We called Home Shield and processed our claim online, and then the contractor came out and did the work like we always do. The website was all right. There's not enough choices for you to describe what's going wrong with the problem though. It just says, "Washing machine, working, not working," something. Of course, there's no way to describe that the things connected at the wall were broken and different things like that. You just have to put something generic, and then when the contractor comes about the problem, they don't have with them what they need because they didn't know what was wrong to begin with. And then, they have to come back.

We recently bought a house with a pool and we noticed a leak near the pump. I submitted a claim online to American Home Shield and that was really fast. The issue is when I need to call customer service as I'm on hold for a while with them. When I speak to somebody though, they have been very helpful and do everything they can to get my issue resolved. For my pool claim, they sent S & G Pools and Spas to do service. Everything was covered.

I call American Home Shield and tell them what's wrong and they send someone out. The only problem I have is I usually have to wait an hour to get them to answer. Once I'm able to get through, it's fine. They give me their number and I give them my number, then I get a call usually the day after. One time, they had Advanced Home & Commercial Services come for the air conditioning. With my oven, it took 12 times for someone to come out until they finally said I needed a new unit. The last person that came out made it worse. Before, we could open the door, it wasn't making noises and we could use the ovens.

I filed a claim for the refrigerator ice maker through my American Home Shield warranty and they were the ones who booked the appointment. The contractor asked me if he could come in that day within 30 minutes or so and he did. He checked the refrigerator and said it needed to be replaced. He also said that they needed to be okayed by the home warranty. He called me up about a day or two days and said he got the approval. He came with the ice maker. I did not have any problem with these people but I'm supposed to call them today because the ice maker is making ice, but it's dripping water nonstop.

I called American Home Shield and they called Quality Services. Then, Quality Services called me and set up the appointment at my convenience. When the tech came out, he said that I needed a new ice cube maker. So, he put a new one in. But it’s still not working, so he's coming out again tomorrow and I hope that this time, they can figure out why it’s not working. I'd like to have some ice with my water. Other than that, Quality Services was wonderful and awesome. I was also satisfied with American Home Shield. They were very friendly and professional. As long as I'm breathing, I'm always gonna have AHS on my house. I love the warranty and I'd tell others to get it as well.

I had a couple of leaks. One underneath my sink and the other one, a toilet. The contractors fixed them both and I didn't have any problems. They were great. I’ve been pretty happy with AHS as well.

We've been having the worst time with American Home Shield. We are senior citizens and we have been suffering for weeks in this heat but no one has helped us. I’ve been with American Home Shield since 2005 but I'm ready to call Channel 10 On Your Side now. I've been sweating since June. We don't have any air here.

I couldn't open the garage door from the opener that's on the wall. The remote openers wouldn't do it. Sometimes it'd go halfway up and then stop, then it would go halfway up again and stop. Sometimes it would take me a while before I could get it to go all the way up. It had been going on for a while, so I said something was wrong here. I called AHS to submit a claim. The rep did a good job and took care of what I needed to be taken care of. They got back with me pretty quickly via text message on who was gonna be coming out and their phone numbers and scheduling the appointment. They did pretty well. The contractors did a good job too. They called and they gave me a window as to when to expect them. I have two cars. He made sure that everything was working, and it was working from the cars, the wall and the remote. The repair made it more superior and it made it much easier to exit and come back to the house.

Smokey's Garage Door did a great job. The technician called me before he arrived. The guy was quick, explained what he was doing, identified the problem and took care of the issue. He was masked off and all good to go. American Home Shield is great. I’m a Realtor and I recommend them to most of my clients.

I called in a claim for my sink and disposal leak through American Home Shield's automated system. Shortly thereafter, I got an email saying that Moreno Plumbing had been selected to handle my claim. The techs wound up replacing our garbage disposal's trash compactor as there was a gap that was causing the leak. Now we can use our sink again. For the most part, we've had a good working relationship with Home Shield. I understand there are fewer and fewer things that are covered so there are times when I'm thinking I'm gonna pay 75 bucks and I paid several hundred dollars out-of-pocket because something wasn't covered. So, I've been sadly disappointed a couple of times. But any time that their contractors have come out, they have done a great job with whoever has been assigned.

I recommended some people to American Home Shield and the good thing is that you appreciate the business and for their professionalism. I haven't had a problem, not one time. Every time I've called to set up appointment, they were there. One time, the air conditioner unit stopped blowing and when I spoke with someone to set up an appointment to have someone come look at it, the whole process went well. Even the contractors that came out, they were a great help. They ran everything to test the unit and everything came back okay. They explained everything to me and they looked at the thermostat and said that that was the problem. They changed that and now, I have air, so I'm happy.

I don't know where I would be without them. We've been here close to two years now and I've had my AC go out three separate times. My well went out, and I had my dishwasher go out too. It went out twice and American Home Shield handled all those situations perfectly. They're spot on with what they do. When we call, within that evening or the next day, we'll get a callback from American Home Shield saying that they've got somebody on the way. The first time my AC went out, the guy put Freon in and the second time, they had to replace the control board in the unit upstairs. On the third time, they wound up finding the leak, fixing it and putting more Freon in. It's $75 each week, and that ain't bad at all. When my well wasn't working, they had McCrary Pump & Electric come out here. It was the control box that’s in here at the well and the guy wound up doing something and he got it back working.

I would prefer that AHS makes it more clear upon getting their home warranty that customers cannot choose their own vendor. When I spoke to their agent, I had the understanding that I would be able to. Then, when I went to choose my own vendor, AHS said that was not an option. Other than this issue, things have been fine. Recently, I submitted a claim to American Home Shield online for a condenser issue. Their contractor Air Pro Master came and it was a fairly quick resolution.

The air conditioner was working but there was a lot of water dripping from a drainage pipe and all around the unit. Apparently, the drainage pipe was clogged and not draining appropriately causing that excess backup of water. The first company, Comfort Air, came in and didn't fully diagnose it. They drilled it and rigged it. Whatever they did didn't work and the air conditioner stopped working within 24 hours. I was dissatisfied with them and I will never use them ever again. They were horrible.

I'm an agent and when I talk about home warranties with clients, they always go, "Am I spending too much money? Am I gonna get worth out of it?" With the money saved on the HVAC, it has paid for our home warranty for the whole year. I made three claims during COVID - plumbing, dishwasher and HVAC. I would have been out of pocket a few thousand dollars if I hadn't had American Home Shield.

Pro-Lock did the rekey and everything went well. The tech worked quickly. She was knowledgeable and respectful. I had someone look at my washer and dryer yesterday. The person told me that I'm missing a cord. Somehow in the move, a cord was not attached. So we had to stop from there and I wasted money because the American Home Shield policy wouldn't cover the cord. But the appliance people that came were great. If I had to use them again in years ahead, I would. But as far as what was needed, it wasn't resolved because of the situation. I didn't know what the problem was until they looked over it. Other than that, American Home Shield was so efficient. When I asked for service, it was almost that same day or the next morning for it to be settled and scheduled. So that sounds wonderful to me.

One of my ceiling fans was not working. I had to replace it. The motor was burned out. New Dawn Enterprises did a good job. They fixed it right then and there. I haven't had problems with American Hone Shield since I've lived in Florida. But We had a couple of questionable issues at the house we had up in Maryland that we thought should have been covered but weren't but it wasn't anything major. I've pretty much had a good experience with Home Shield. Their contractors have all been very professional and knowledgeable and have done a good job.

I had a problem with my toilet and it was handled very professionally. High Priority Plumbing was on time and they resolved the issue. I had another claim with American Home Shield. It seemed like all of my toilets were starting to break down at once. Initially, I was a little concerned because I was told by one of the technicians that the repair had to be completely broken before they would replace or repair it. I was like, "Well, I'm paying you a fee each month and your technician is telling me that it's tearing up, but it hasn't completely torn up." They can't do anything until it's completely torn up. So, I asked them for my $100 fee to have High Priority to come out, and they did reimburse me.

We had a leak in our water heater. The contractors came out and did an initial assessment and notified American Home Shield that it needed to be replaced. AHS replaced it. The contractors did a pretty good job. They were able to come in the next week and get it fixed. We also had our locks changed when we moved in. Submitting a claim to AHS has been pretty easy and the contractors have done pretty good work. So far, our experience with AHS seems pretty seamless and I haven't had any issues with it.

Air Dynasty was fine. It was American Home Shield that wouldn't cover anything. The AC wasn't cooling and when Air Dynasty came out, they went up in the attic and said they needed to replace everything. But they said they could add refrigerant although American Home Shield won't cover it unless they replace everything. Then American Home Shield said they're not responsible for the replacing. So my out of expense would be $1380 to fix the AC plus the $100 that I sent to them. I ended up paying $480 for the refrigerant that will last through the summer and I'll fix it later. American Home Shield is a joke. I would certainly avoid those guys.

4 A Appliance Repair was great. They came right away and were nice, quick and professional. It was pretty helpful. Our issue was with an old fridge so it was not fixable. But the tech was able to look at it and figure that out fairly quickly before everything even melted. I had also already recommended American Home Shield. I know some people buying a house and they actually had the decision to pick one so they went with this company.

American Home Shield is a good company. However, the techs they sent are sometimes not the best. I had a water issue in my attic where my AC is. The tech AHS sent from Air Majesty said he fixed the issue but I told him to look at my AC. He said everything was fine. Yesterday, I saw water on my AC unit. Plus, my thermostat is not responding. There is still a leak. The tech from Air Majesty was supposed to come today between 11:00 and 3:00. It's almost 4 o'clock now and nobody has shown up.

Our washer and dryer started acting up and I called American Home Shield. I told them what was going on and within a day or so, they had an appointment with Tompkins. Tompkins came out and looked at it and there was gonna be quite a bit to repair. So, AHS offered me 400 and some dollars for the washer. I told the rep that I wanted to repair it. There was no argument at all. The contractor came in and repaired it. They replaced pretty much everything on it. At the same time that they were here for that, they looked at my dryer and it just needed some minor repairs. About two weeks after I was done, I had to call them again to have them come out and check the dryer. They had to replace some stuff on the dryer bearings. I was charged a fee of $80 and Tompkins was right out here right quick. We were only down for a day or two. Not only was American Home Shield excellent, so was Tompkins Appliance.

The technician came and changed the pump for the water to go out because my washer was not doing the cycle. Then he just turned it on and said it was fine. He didn't stay to see. I put just a towel to check it and it didn't go through. So I turned it off and turned it on again. It worked for one wash or two washes and then it stopped working again and it said the same signal. So I called Big Country Appliance right away and I asked if the technician could come back because my appointment was originally in the afternoon and he came at 8:00 in the morning. But they said he couldn't come back because he was finished. It took another four days and then he came.

American Home Shield helped me out whenever I needed it. My filter pump seal broke and the contractor came out and fixed it. They did a great job.

Submitting claims with American Home Shield is super easy. We had American Home Shield in Mississippi as well, and the response time here in Virginia Beach is so much quicker. When our fridge wasn't getting cold enough, they sent The Fridge Guy after we submitted a claim. That refrigerator guy is amazing. We would highly recommend him over and over again. We always recommend American Home Shield.

Blizzard Air worked on the air conditioner. They were very good. I got a text message or an email acknowledging the call. Then I got a phone call telling me when they would be here. A really nice and very knowledgeable technician came out and he was very punctual. He was well groomed, answered any questions we had really well, gave us some information, and did his work. I even asked the gentleman some questions about regular maintenance thing on the air conditioner which he was very knowledgeable about. I also got his card so that in the future if I have air conditioning problems, I would really recommend that I asked for them specifically, if possible. We were very happy with him. Blizzard is of the best contractors that's ever come out to the house and we've had American Home Shield for years. I sold real estate for 20 years and I can't tell how many American Home Shield contracts I sold to buyers. It's definitely a company that I would recommend highly to anybody.

My ceiling fan stopped working and T. K. Smith & John Little Electric came out. They looked at it and showed me what it was. It was just an area and they took care of it. Also, I had the conditioning guy come out. I wanted him to check everything before it becomes too hot and to make sure everything is working and in good condition so that if anything happens, I know that I had that taken care of. But it's been working fine too. In both cases, they were prompt and very professional.

Antech Appliances did a good job. They were quick, efficient and got the job done. There's a little plastic lever that controls the icemaker, and that was broken. It took about an hour for them to resolve the issue. They were installing the new one. American Home Shield give good service.

Submitting claims to AHS has been simple and their process is user-friendly. Their contractor, Gilmore's Home Solutions came out to service our dryer eight days after we submitted. The tech who came was excellent.

At first, I had some challenges submitting claims and I was not sure if it was because I created a wrong account. For some reason, AHS had me under a Realtor so it was difficult to figure out how to submit my claim request or order request online. But once I was able to figure that out, it was pretty seamless. The Gibson Air Conditioning contractor was great. They showed up earlier than when they said they would. The guy gave great customer service and he listened to my concerns. I liked him. He was able to pinpoint the issue of just replacing a capacitor and he gave my AC a look over and said that they were great machines. I've been able to save money with American Home Shield, and more so than anything, is the peace of mind.

All the neighbors called and said, "Hey, you got a pool pump making some screaming noise." I started a claim with American Home Shield online, and they sent ABNAtion. Everything was perfect. My agent recommended American Home Shield. My experience started off a little bit rocky but it's gotten really good.

Submitting claims over the phone and online to AHS are both easy and simple. However, their online process is vague. I was planning on being more specific but they didn't have that option. They should add a comment field that goes to the contractor. Recently, our freezers had frozen water and the contractor sent by AHS identified the problem. He made sure it was covered on his end before he replaced a part and it was. He had the part needed in his truck and he fixed my issue right away. For another recent plumbing issue, another contractor, Plumbers Inc., was in and out really fast. They identified my problem with my toilet and replaced the seal at the bottom.

Initially, icemaker and I told Savvy Tech that water was not coming out. The tech replaced the icemaker and he said that it should fix the problem even though no water was coming out. Then we waited six to eight hours to make sure ice was being made but nothing came out. So, we called them again. We requested for somebody different, but the same guy came and checked the ice maker. He said that he was not sure about what was going on so he changed a valve. But I told him again that water was not coming out but he ignored it. He ordered another part and said that I had to wait for five to seven business days and he would just let us know. But it has been about 10 days now and he hasn't come back. But we're all good with our other claims that we've had. Overall, AHS protects your home and I have peace of mind.

The plumbing people American Home Shield has on their list are not very good. They need to look more into who they contract with as far as plumbers go ‘cause I have not had good experience in the last week. They can’t just hire some random people to put on their taskforce. They went ahead and assigned me a plumber so that was who I had to wait for to call, which I don’t feel like that should have been a thing. They should’ve given me a list of a few that I could review myself. If you have a leak in your house and you need a plumber, you can’t wait 24 hours for somebody to get ahold of you. The last time when I filed a claim, I ended up calling my own people because the last 2 people that I tried to use through American Home Shield were not very good at all. I spent $100 for no reason because they misdiagnosed what was wrong and I ended up spending my own money on something different.

The first time Brick Street Plumbing came out, the guy looked at the leak and said that the faucet needed to be changed. The garbage disposal apparently was leaking and that needed to be changed too. He said, "AHS won’t approve your brand so we're gonna get the simple brand there is." I said, "That's fine. Whatever AHS allows, just get that and fix the problem." It had caused so much leak that we had additional damages to take care of, and I wanted to get that damage out. He said he was coming back so I didn't look for any sheet that said what he did. I thought once he completed the job, he would give me that.

Submitting a claim to AHS has been pretty easy to do. Recently, when I submitted a claim for our air conditioner, the contractor came out right away. He did something, and then I had to call him back to do something else 'cause it stopped working again. But he was always willing and able to come right back. He was a local guy, which was good because there were times I had to wait days for somebody to come from another town or city. I am very satisfied with American Home Shield. I've had it for many years now and it's been wonderful. I've recommended AHS to several other folks.

Since I bought the house in November, I've had American Home Shield. It was pretty simple when I made a claim with them. I spoke with a very good representative. They sent John Hudgins Plumbing out. I ended up having some really weird heating issues where the heat was inconsistent and the contractor had to check it. They said there was an issue with the water heater. It was leaking. From the time I made the claim until everything was fixed, about a week passed. I was pretty pleased with how everything turned out. American Home Shield and the water heater company were quick. American Home Shield was able to answer all my questions and any concerns that I had so they were pretty good.

A guy from Honesty Mechanical came, explained what he had to replace even before he did it and fixed both toilets with no problems. He wasn't here for longer than an hour and then he was out. I love the service. I purchased this house four years ago and these have to be the original toilets. I was hoping to get a new toilet because the toilets are old, but since he was able to just repair it, I'm fine with that. At another time, a guy came and tried to repair my dishwasher and he wasn't able to fix it. It wasn't his fault though. It was an old dishwasher and it took him a while to notify AHS that I needed a new dishwasher. As soon as they found out I needed a new one, they had a replacement out here.

When I put in my initial request for a service repair, I receive a response within 24 hours. However, the contracting agency usually does not respond within 72 hours of their appointment. I don't know if they have customers ahead of me, which I am not gonna gripe about ‘cause everybody needs their stuff fixed. But it just takes longer than I would expect. Then if they have to order a part, it's another week or two. However, when these contractors come, they were really proficient in getting the job done. The service call here didn't get finished until a month later although I was okay with it because the guy that came out explained to me. He had to order a part and then he said he'd be back in the next week. When that time came, they called a day or two ahead and said they hadn't received the part. They kept me in the loop. There were also other people that I told AHS not to send ever to my house.

My neighbors called the fire department because of a strong smell of propane. The fire department came to my house and shut down my system completely. They told me I had to replace the system so I called American Home Shield. The contractor said they could not replace the system but they replaced a part. They were nice and professional but I told them, "If this will cause fire, I will hold you liable and responsible because I told you exactly what the fire department told me." I am also holding American Home Shield responsible if something happens. I don't have peace of mind yet and I'm a little bit concerned because if the fire department tells you to do one thing, you're supposed to go with it. I pay for a service and that's supposed to be it. I don't want to have liabilities. But now the system is working so I'm happy.

Dave and Sons Plumbing was excellent. I've used them a few times over the past couple years and I prefer using them whenever I can. They always take good care of me. My tenant is happy with their work and I am as well. I have had American Home Shield for quite some time. I was going to switch to another service, but their customer service team worked with me to give me a one free time credit to use for one of the services for my house.

I had a toilet in in my master bathroom that the hardware in it was not filling the commode correctly. The hardware was leaking. It was slow-dripping and it wasn't filling right and then the toilet got backed up. I called American Home Shield and the contractor fixed the problem, so that was great.