American Home Shield Reviews

When I put in a call, AHS immediately gave me the number of the contractor. They said to go ahead and contact them. And I did. I set an appointment right away, so that was pretty smooth. The company was great as well. I've had a few other different ones that came out that also worked for American Home Shield and this one seemed a little more thorough. Their name is Redwood Coast and their tech took his time to figured out what was wrong with my plumbing. He even ran a camera down for us and checked it out. Then, we figured out quite a bit, so the service was a good and he fixed the problem. So I would recommend Redwood Coast.

With my recent claim, the technician that came was good. He was on time, polite, and he had on his mask. Everything was done in a timely manner. It's just that I called for different services at one time. American Home Shield has a plumbing service and it sucks. But then they're a good service to have if you're a homeowner.

There were some good things that we've experienced, but some unfortunate things. The first time we used American Home Shield, we had some plumbing replaced, and that went super smooth. And then, we had another plumbing situation that didn't go as smooth. It was a poor experience. The holdup was the plumbing contractors dragged their feet and I constantly had to call AHS to have them call the contractors. It was a serious problem. My only bathtub was unusable, and I got two kids for four months. Four months later, I had to pay 400 bucks out of my own pocket and I ended up having to do a three-way call between AHS and the contractors for someone to get it together enough to get someone out here.

Hoosier Plumbing was absolutely phenomenal. I made a claim, Hoosier called me, scheduled immediately, and came out and did the work. However, they had to cut out drywall to get to my leaky repair, so I have a big hole in my ceiling and it's been a week today since they fixed it. I have yet to have anyone assigned to come back and fix my drywall though. Hoosier doesn't do that and they even told me that. Somebody was going to be assigned for it, but I haven't heard from anybody. I called Home Shield on Wednesday and all the automated thing said was they're looking for somebody.

American Home Shield's service the latest time was fine. Some of the previous times, I called them out and the technician was supposed to take a look at my air conditioner. He came back in the house after he looked at it, and he said that it was an electrical issue. He ended up leaving. He packed his stuff and he left. I called someone else to repair the electrical issues because I was under the assumption that I needed to and that they wouldn't repair my air conditioner. So I called somebody else, they came out and they repaired the air conditioner.

I initiated contact with American Home Shield for a rekey service. They said a contractor would contact me within 48 hours. The contractor contacted me in less than a couple of hours. Their tech was at the house within four days. He did everything he said he was gonna do. After he completed the job, he walked me through the house and checked every key on every lock. He let me do it to make sure I was satisfied with the service and I was. I had a very positive experience with American Home Shield. They did what they said they were gonna do and it wasn't in bad taste.

I filed a claim with AHS and got a contact, which I called up directly. Then, I got a service date for the same day and the tech came out and resolved the issue. It was relatively quick and easy. So I'm pretty satisfied right now. It’s the first time we had to use AHS and I'm hoping it's like that every time. But the tech didn't seem very confident in what he was doing. He was calling either his manager or somebody just to make sure the steps that were being taken were correct. But our issue turned out to be a relatively easy one, so as far as we know, it's been resolved and I haven't had any other issue yet with the AC service.

We had a claim for our swimming pool in the backyard. The first guy was supposed to come back but he didn't. He said he had to get approval. I couldn't understand that because we had approval for the pool. I called and was sent another guy two days later. He took care of the problem. It was great. I've used American Home Shield in the past and I've never had any problems. I've been pretty happy with them. They give you what you pay for.

American Home Shield took quite a while, but eventually, I got a new microwave. We've been without it since December. A couple of weeks there to the end, there was a bad weather. I was supposed to get it one week, and then they called in with the bad weather. They brought it the next week. And then Riley came in last Friday and installed it in. Everything is working good now. Just from December to the 1st of March was quite a long time without it. But other than that, I'm happy now.

I had an issue with a spigot in the bathroom and the repair that the tech did worked. He was a nice guy, too. But usually, the service I got from the techs who come out isn't fine and I've had so many stinky experiences. Many times, I've had to prepay because you're not allowed to schedule online without paying first, but when I've had someone come out, they couldn't fix the problem or they try to upsell me. They'd say they'd come back and fix it for me, but since it was not covered, it'd cost me $300.

The AC unit itself was freezing up, building up ice on the outside of it. When I put in a claim for it, American Home Shield set me up with Comfort First within 24 hours. And then, they called and set up an appointment. It took three days before they got out here. They came out here, did the evaluation on it, and realized that it was the control for the defrost panel which caused it not to defrost. They ordered the part. It took two weeks for the part to get in. As soon as it came in, Comfort First called to set up an appointment to come, and they came and installed the part. They installed it on Monday.

I needed a refrigerator repair. We submitted the claim online and within 24 hours, they assigned Able Heating & AC to us. Then another 24 hours went by and we I had an appointment scheduled. The process was very simple and our experience with the techs was really good. This was the third time they've been out there for three different appliances. The first time we used Able, there was some issue with scheduling, they were not calling back, and they didn't show up. But the last few times have been really good and they've been spot on.

The electrical repair claim I had was completed. The technician fixed the problem as soon as possible. The part came and it took around 45 minutes to fix it and then he left. I've had other claims in the past and they were good. But this is the second time my refrigerator got changed. My food is getting wasted a lot of times. So that's what I'm asking but the American Home Shield reps say that they are not doing anything for it. I also had plumbing work at the same time but it was not fixed for me. In the kitchen, my water was coming very close and the plumber said that he would call me back. But he left and never called me back. He then closed my account. Other than that, my overall experience with AHS has been good.

My boyfriend told me about American Home Shield and suggested it. It’s a good deal. If I have a major appliance breakdown, it saves me from having to buy a new appliance or pay for a service fee. When my freezer wasn't freezing and my fridge wasn't cooling, I called American Home Shield over the phone. I also asked them to give me a bit of time to pay the $100. They said they’d hold it, but they charged my card anyway, which was frustrating. I don’t like being lied to. Other than that, it was fine. The man came out and figured out what's wrong then he got the unit cooling again. Some of my food went bad, but I would have lost a lot more. The man was great. He showed what he was doing and he explained to me. He was very helpful too, but the icemaker and the water thing doesn't work yet. He was supposed to get a part and he said he'd be back with it. Now, I’m waiting.

AHS offered the fall cleaning for winter of the heating unit and I availed of that. When the tech came out, he said that it looked like my motor didn't have a whole lot of life left, but he couldn't do anything about it because that wasn't the intent of that service call. He just told me to observe it. Then, it started making a lot of odd noises and I didn't think it was working correctly. It didn't seem like it was kicking on when it needed to, so I put the call in and he came out. He changed the motor and it's been wonderful ever since.

My AC claim with AHS went great. The tech called ahead a couple of times, let me know where he was and when he was gonna be there. He showed up, got right to work, knew the system. It was a unique issue. So, it was a head-scratcher for a little while there. But he stuck with it and ended up getting to the problems. He got it all fixed up. It was a great experience overall. Everything's great now. AHS was very prompt and they did what they said they were going to do. So, I appreciate it. I will continue on. I'm very satisfied.

We've been having issues with our heating periodically throughout the past year, and we had just tried to cut it on and it wasn't putting out any heat. It wasn't pushing any air. So we called American Home Shield, and they sent out Honesty Mechanical. The day they came out, they figured out what the issue was, got the parts in the same day, but was unable to get out till the next morning. They installed the part and the heat came back on. It was the inducer motor that needed replaced. This is our first experience with AHS. It was very simple. I didn't have any issues submitting anything. We just called them, explained our situation, and they arranged for a technician to come out and assess it, and then they were able to solve it pretty quickly. It was a really good experience.

We had a jetted tub in the master bathroom that we thought the button that turns it on was not working correctly. I submitted the claim then I received an email stating that a company had been assigned. I waited for 24 hours to give them a chance, but then I reached out to them directly. We weren't there when Walston Mechanical initially came out and said that there was no power to the tub, so they couldn't test anything. Come to find out, the breaker in the panel box was off and the technician just didn't think to turn the panel box back on.

The bearings in the pool pump went out. I spoke to AHS. They sent somebody out and he got it fixed. He came out within a day and then pulled the pump off and took it back, rebuilt it and replaced it.

In the beginning, the contractor had to find and wait for the part but that was understandable with COVID and everything going on. So, overall, on both ends, everything went fine. Everybody was professional, knowledgeable, and helpful. They were great. My claims with American Home Shield turned out well.

We had air conditioner problems before and we ended up replacing the unit. It was a rough heat and we were inside, which was why we cancelled it. But we decided to give AHS one more try and we reactivated it. This time, we got the call back from the plumber Paramount. We had to call back the next day and then, he came out to fix it the next day. So, he was very good. I'm quite happy with that. He did a good job and he was very courteous. American Home Shield got it taken care of.

Our motor in the garage door opener had broken and it wasn't opening the garage door. So we had called American Home Shield and they assigned us to Flash Garage Door. It was very easy. They said I would get a call within the next 24 hours. The company called us that day. A gentleman came out. He was very friendly, and he explained what the problem was. He showed us the parts that were broken and then walked us through how he was going to fix everything. He did a real good job, informing us of what the problem was. He fixed it. We've had AHS for many years and been very satisfied with the service and will continue to enjoy the service.

I had an appliance issue and the claim was handled wonderfully. They came out promptly. The parts are on order and I'm waiting for them to come put them in when they arrive. With the refrigerator stuff, the experience has been amazing, but with my air conditioning stuff, it was not so good. I've had five visits from Total Air Care for my heat this winter. I've had three visits from the air conditioning people since I've been here. So, I've had eight visits in less than two years. They keep telling me they need to put in Freon, they need to do this, they need to do that. The system's 14 years old. They'll recommend replacement, but then when I would call American Home Shield, they would say, “No. You need this, that, and the other,” but they haven't said anything about replacement. I'm caught in the middle.

The AC was leaking pretty much at every joint. Myers Comfort Specialist came out pretty quickly and fixed it. The AC has been working good ever since.

Our garage door opener was not opening. It was difficult to get a service from AHS because there was no provider around the area that could come out. So, they had to seek out a company from two hours away. The tech who came out was good. He came out and addressed the issue right away. He hooked the garage door up and it was opening all by itself. This gentleman knew it was Home Shield's job, so he really wanted to take that pride and get it done right. Knowing that AHS has contractors like that is reassuring. I also had a pretty easy experience with them, plus they went above and beyond in trying to get the repair done as soon as possible.

Our range's oven had eight different settings. Only two were working - the broiler and the convection oven. I would push the button and it would just print out "ERR". I changed the thermostat and that didn't work. I called AHS and David from Quality Appliance found that the key panel board was shot. He was polite, knowledgeable, and informative. He talked through what he felt was wrong the first time he was here and he was spot on. He explained what he was going to do. He put a new key panel board in and the oven has been working like a charm ever since. I'm really happy with the guy AHS sent me.

We had Realty Rekey come out for a cylinder lock. They rekeyed all the doors and it was good. However, I have two claims in right now. One for plumbing leaks and another for a furnace. One repair company came yesterday and broke something that I had ordered that I had to return. They haven't gotten back to me yet. They didn't even fix the unit. Today, the plumbing guy came out. He said he was going to call his boss, and just left. He didn't tell me anything.

If I call American Home Shield for a claim, they have to assign a contractor to come here. Sometimes, it's easier for me to just call my own contractor. It's just weird that I have to go to certain people they assign to me, which is something I don't like. The process just seems to work out now because I moved to a new area so I don't know a lot of people.

Our hot water heater died unexpectedly. I called Home Shield and they assigned us a contractor. They immediately came out. When they came out the first time, they were very professional, listened to the diagnosis that we had, and immediately believed it was a problem. They applied what they thought was going to be the immediate fix the problem, which was replacing a thermocouple. The fix that they initially did, knowing that the entire control board had most likely failed in there, should have worked. That was based on their experience. Before they left, they made sure everything was working. It just so happened that within a matter of hours, the fix that they had applied turned out not to be the solution because the hot water heater itself was bad. We called back later that evening and told them that the hot water heater was out again. On the whole, the contractor came out more than twice.

I had American Home Shield before from a previous home that I purchased. When we bought a brand new house, it came with it. One time, I called the 800 number when the compressor on my indoor fridge went out. It was easy. The only thing that I didn't like was they gave me a timeframe of the serviceman being there from 8:00 in the morning to 5:00 in the evening. I wasn't too happy of a nine-hour window. I spent the whole day waiting, not knowing exactly what time or when this guy is gonna come.

My heater wasn't keeping up. I called out A-US Air and I had to have them come out and check. It took them a week. Based on the weather conditions that we were experiencing and the numerous people that called contractors, the technician got out as soon as he could. He did some tests on my heating unit and my heat pump outside, and it all checked out good. I was quite satisfied in his thoroughness. He was great guy. He was fair and honest. It was a good experience.

The claim for the washing machine went absolutely great. The dude was prompt. He fixed everything and explained everything that went wrong. He even entertained my son, because my son is very curious on mechanics. So he was letting my son kinda help him a little bit. I am very grateful for that. Pretty much every maintenance people we've had that come out with American Home Shield, other than one, had been excellent with my kids and very patient with their curiosity.

It was a rough start with American Home Shield.. We had maybe three service calls and everybody they sent out just looked at things and said they couldn't do anything. The guy for the toilet claim didn't do anything. We had an electrician to come out and he just stood up there, looked at the box and said, "That's an old box. There's nothing I can do." My lights were blinking and come to find out the wire had burnt at the top of the box. He didn't even look at it. My house could have burned down so I called someone on my own and got the work done even though I keep paying American Home Shield.

The work Big Kountry did for me was great. The tech was able to check the spinner, but he wasn't able to look at the washing machine and do a practice run because I had no water. I needed it fixed so when I had water, then I could use it. Sometimes, what it does is it'll still stay on wash, but yet, it's not doing anything so I have to hit the button again and then it starts all over. By then, the soap is already gone, but it hasn't spun. It's only happened on one load, so I'm going to use it for a few more loads and see if that's still an issue. If it is, then I'll give Big Kountry a call.

I did a claim to American Home Shield for a broken washing machine. It was easy. They got right back to me. The repairman didn't take long to get here. He found out what was wrong, ordered the part, kept in touch, told me when it came in, and came back and fixed it. He called us and told us that the part was due to come in the next day, so he wanted to schedule the reappointment. He did that, and there's no problem. It was, altogether, great. This is the first time I've had them come out. We had a different company in the past that I was very dissatisfied with. But I was real happy with Home Shield.

I put clothes in the dryer to dry and then, I started smelling something and smoke came out. I turned the dryer off. The contractor did a great job and since then, my equipment is working. We're a family of seven so the dryer being fixed helped me a lot to do my laundry while I'm doing my other house chores in my house instead of me going to the Laundromat, so it was very convenient for me. American Home Shield is efficient and very professional. I’ve had them for a year and a half now. Getting a warranty is the best thing to do. When you got those electrical equipment, anything can go wrong anytime. I didn’t expect my dryer when it smoked. So, it was better that I had AHS. It saved me a lot.

I had some problem with the pop-ups in my pool. But it turns out that that cleaning system isn't covered by the warranty, so the tech kind of did a little tune-up on it and then left. I didn't realize that the cleaning system wasn't covered. Other than that, American Home Shield is very convenient. It covers a lot of things in our house.

I'm glad that I have AHS. They are prompt at getting somebody here and the people that they've had are good. I called for my washer, my dryer and my refrigerator. The contractor came out and there were some parts that needed to be replaced on the washer. They got the parts within two weeks and they came back. The dryer was just a little thing but I got the same guy for the washer and the dryer and he was good. For the refrigerator that doesn't get real cold, they couldn't come for that until the end of March. But I haven't lost any food so it's not that big of a deal.

The contractor did my dishwasher and replaced the hose on the washer that was leaking. With my claim, American Home Shield told me I would be able to cash out or they could replace it. My wife says she wants to cash out and I want to know how to go about that. I’m gonna call them now. They’re a great company.

I had a previous claim that I was not happy with so I was disputing that. American Home Shield's system would not allow me to do that online. So, I had to manually call them to open a claim. Other than that, my experience was straightforward and relatively simple.

The refrigerator stopped cooling and the contractor came in with a controller card and they replaced the controller card. It was working but then things were freezing in the refrigerator. They came back and they fixed that and everything has been fine. One problem I had with AHS was when I had a water leak and they sent somebody out for a water leak but it turned out to be my pool pump so I had to pay a deductible twice. That was the worst part. Other than that, AHS has been pretty good about getting things done.

I was having problems with my heat pump system so we had a tech come out to service it. He diagnosed it as a bad controller board and had to order a part. The tech came back a week later when the part came in, to install it. At the same time, it was found out that my old thermostat was not functioning correctly either and was part of the problem, so it had to be replaced as well. But it's working fine now. We're very happy and satisfied with AHS. I've had them for many years and they provide a very good service and response. It's a very worthwhile service and it has saved me a lot of money.

The furnace gas burner started to act up. AHS scheduled a company to come out called Fast Response. When the tech came out, falsely, he didn't find other things that were wrong. The furnace was leaking and it had yellow stuff on it. It messed up the control panel and it took 15 days for them to even come back with this little part, which they never did. I called back American Home Shield and they referred a second company, Comfort Air. They took care of it. Then, recently, the motor blower went out. They came back out, checked it and they had to wait for a part. They put it on this past Monday. So, everything was good.

The dishwasher was not working and the claims process with American Home Shield was on time. The contractor was professional. The service with AHS has been good and I recommend them to other people.

American Home Shield is the best. I have enjoyed dealing with it. The customer service has been good. Even with the contractors that they have come out to my homes, I haven't had any type of complaints. I've always traveled with the military and my best friend was a soldier. She had two houses that she had rented out while we were PCSing. One of the Realtors had told her that having American Home Shield is an easy way of keeping up the maintenance. When we got back and I got my home here, she was like, “Look, you need to call them because stuff is gonna go wrong. You see how things happened at the other house.” When I was able to get everything started, it came in handy. I was like, “Yeah, I'll never go nowhere without it.”

I heard some good things about American Home Shield and so I switched to them. With my recent claim, I'm still having issues with my appliance that they repaired. The technician that they sent was very bad. He said that I purposely damaged my appliance, which makes absolutely no sense why anybody would do that on purpose. I had to fight for them to even consider my repair, and at this point, they have to replace my appliance. If they don’t, then it’s gonna be the worst score.

It was very difficult getting ahold of a person with American Home Shield. I would love to see them use a call center in the United States 'cause the persons I spoke with spoke English but did not understand the context of English. They didn't understand that it was a Sunday and I had eight inches of water in part of my basement and the problem could not wait until Tuesday. I finally got ahold of someone and their English was much better. They knew what the basement was so they changed my claim from routine to expedited and got it resolved on a Monday. The tech was at my house waiting for me before I got back from where I was. I've had lots of experiences with American Home Shield and this was the most frustrating. Other than this, they've put in an air conditioner and a water heater for me. They have also fixed part of my garage door. I've been very happy with them.

They're timely with coming out but sometimes, the repairs don't last and I don't notice it until after 30 days so I have to pay the deductible again for the same thing. But the contractors are professional. They come out and do what they're supposed to do.

My most recent claim with AHS was my dishwasher and the experience was good. I had an issue with the vendor. First, they ordered the wrong parts, so I had to wait another week. Then, the part came in, but he didn't have the right fitting for the parts. He was going to use the fitting for the old part, but he couldn't get it off. I said, "Go to Home Depot and get it." He was trying to tell me to go to Home Depot and he said, "When you get it, just put it on here." I said, "No, you do it. That way, if the kitchen floods, I can blame you." He said, "Okay, I'll have to order the part and then I'll have to come back." The following week, he had a family emergency. But, the following week after that, he came out and he fixed it in a timely manner and it's working perfectly now. I'm happy with the end result and I'm really not mad at the vendor that much. I get it, stuff happens.

When I call American Home Shield and make a claim, they send somebody to take care of business. The contractors are good. I only had one problem where I had to have an electrician out here three times. My breaker would switch off every now and then. About a month ago, it would click off two or three times in one day. We had had that same problem earlier and the same man came out the first and second time. For the third time, I told American Home Shield I didn't want that same company and to send somebody else so they used another company. The man that came was the one that found the problem and fixed it.

The vendor that I had for my last claim was fantastic. He worked on an appliance and since the service, the appliance's performance has improved. Everything went pretty smoothly. But other than that, my experience with AHS has been pretty horrendous. Stay away from them at all costs. In retrospect, when we closed on the house and I got to choose the company to go with, it was a mistake to choose to go with them.

The tech came out quickly and got the problem taken care of. I was pleased with the service. Doing the claim to American Home Shield was pretty easy. I'd tell others to look into the company.

I went through a rekey process with American Home Shield and it was super easy to get lined up. I called and made an appointment. We had to reschedule once because we had a giant storm come through here, and nobody could drive. That was totally expected and not any kind of problem at all. Setting up appointments with American Home Shield has been very easy. I've also had to call for an electrician, and that was very easy. We set up an appointment time, and they were here right on time. They gave a window, and just like the Rekey people, they texted me when they were on their way. I'm really glad that I did buy American Home Shield. It has been very helpful and I'm new to this whole experience, so it's been very educational. I'm very happy.

My kitchen faucet was loose. The apparatus itself, the neck and everything were not operating properly. When you try to move the faucet, not just the neck but the entire piece of plumbing wouldn't move. I filed a claim to American Home Shield. I used the website. It's to the point. It’s a little bit limited in terms of the choices that you can say what your issue is. It’s a sort of a limited dropdown, but it never stopped me from being able to file a claim. The tech who came was super helpful and showed me exactly what was wrong and fixed it.

It took the contractor a few visits to work on my washing machine. But overall, the guys were great. They were very cordial. They were very professional and respectful of the property. They tried not to make too much noise to disturb us. They kept us pretty much informed as to what was going on when we needed parts. The end result is I have a working washing machine. I also had a claim for a not working microwave, and the contractor that came out did great. It was beyond repair, so they replaced it. Overall, American Home Shield has been very accommodating and helpful whenever I've had to talk with them. I've never had to go through a recording. There's always someone there to answer my questions.

I had a heart attack and when I got home from the hospital, I had no hot water. I called AHS and they called the tech who had come to my house about a year ago and fixed my broken garbage disposal. His name was Rene and he was superb. When he called me on the phone, I asked him if he could you help me because I was still really sick. He said he would come in between his calls, and he did. He was nice and he made me want to cry. He was so thorough and he fixed it for me. He took that weight off my shoulders and I'm so grateful to him. Every little thing right now is major to me and his kindness was unreal. He was also so professional and he took the extra time. He came in and said he was going to show me what he was going to do, then he came back and told me what he did. It was a same-day service and that was phenomenal especially when they were so backed up.

The day that I called, a man called me back the same day. He was here the next day for my refrigerator and he was a true professional. He said it has to be replaced, and I haven’t heard since he left.

I called American Home Shield when I had a stoppage. I was satisfied with Standard's service.

There was a penny stuck in the garbage disposal and the young guy who repaired it was excellent. He came in, took care of business very merrily, and explained everything to me.

The heater fan wasn't blowing. I submitted the claim that Wednesday night because it was late. Somebody from a repair company called and I had the repair done on Friday during a very cold spell. They were excellent. It was just a good experience. If I have something else major like that, I'll be calling American Home Shield.

American Home Shield is definitely worth having since I've only had to use it twice, but they were for dire needs. One time, my AC went out in the middle of summer and I was able to get that fixed within the next business day. I would tell friends and family, if they are homeowners, to definitely get it because it does work out in the end. It's very easy to submit service requests. I usually go online and follow the steps. Typically, I'll have the technician call me, and I'll schedule the appointment that way. The technician that came out recently was very professional. He taught me a bit about my dishwasher that I didn't know after using it for so many years. That was always interesting.

The technician's name was Israel and was very good at listening to what the problem had been. He went right to work and immediately found the problem. He showed me the part and explained to me how it worked and what had messed up. Then he had the part in his truck so he could replace it and he stayed to make sure that it was working correctly. He also called me on his personal cell number and said if I had any other problems with it on that day, to give me a call right back. He'll come back and check it out. Now, the AC has been great and doing just what it should do. The home warranty is more than worth the money I pay.

My first claim was for the refrigerator and the people were not very experienced. But with my second claim, it was good. The guy was nice and he did the job. It was a very simple job and he fixed it. It wasn't an expensive one.

The technician who came out for the overhead garage door was very professional. He did a good job with the repair and I was happy with the service.

With my recent washing machine claim, the guy that came out was excellent. He knew what was going on and he fixed what he needed to fix and I'm happy with it. There was one time I had an issue, and it was a communication problem. The guy that was sent cannot communicate well in English so he was having hard time understanding me and I was very disappointed and dissatisfied with his job performance because I had to borrow him tools from my own toolbox. He didn't come well prepared and he acted like he has no clue. I think he’s new on the job and from my understanding, he was calling somebody to relay the problem and that guy was giving me instructional guidelines.

The dishwasher was stopped up and wasn't draining. The tech came over here and fixed it. It was very timely and he was very nice. He explained a lot of stuff.

There was a leak on the pump of the pool equipment. The contractor did a good job. So far, so good.

My plumbing claim went fine. The contractor did very well. We also had our oven worked on earlier in the year and it's working okay. We've been customers of American Home Shield now for eight years and we've been satisfied all along.

I had a different home warranty coverage and they were horrible at trying to help me out. Everything was either not covered or something was covered and I still had to pay a lot of money for parts. I saw AHS online and I figured I’d try them out. Recently, I put a claim in for an under-the-sink instant hot water heater that was not working anymore. I was a little disappointed at first because I was scheduled twice for somebody to come out and for those two times, they did not arrive at my house when they said. I called the company and spoke to them asking them why they had not arrived or what was going on. The technician called in sick the first time. The next time, they were running behind and didn’t show at all.

The techs went the first time but they couldn't fix the problem. They went the second time and took more tools. They were able to fix our problem and we are really satisfied with the job that they made. We commend American Home Shield. It's a good company.

When my refrigerator drawer was broken, AHS was very easy to deal with. I went online, submitted the claim and then the techs came in and asked me what the problem was. I showed them the problem and they understood that very easily. They then ordered the part and fixed it.

I called AHS for the AC. I requested Cool Works. They got assigned. They came out the same day and got it taken care of within five hours. That was incredibly impressive. It seemed to be an electrical problem and the tech squared it away for me right away. The tech was fantastic. I recommend AHS to everybody.

We bought a house and the dryer was making an awful rumbling noise. It seemed like it was falling through the floor. The tech knew exactly what to do. The issue was that the person who was renting the house before we bought it was using a lot of fabric softener which allowed the lint to get sucked to the fan. The lint would stick to the fan instead of getting exhausted out. There was half a pail of lint in there. The tech did a lovely job and was such a nice and polite man. The dryer is quiet as a mouse now.

My tenant had a leak. It doesn't happen immediately. It happens after the water is on for a period of time. When she set up the appointment, the tech came out, she had cut the water on and the leak was not apparent. So, he could not address what he could not see, ergo nothing could be done. She explained the situation to him. He said, "Well, when it happens, give us a call back." She left the water on and the leak returned. She set up another appointment, and they came out, they've seen what the problem was and they corrected it. She was quite happy with the results, and with how well they cooperated with her and the understanding they had. She had called me when he was saying like, "We can't just sit around and wait for a leak to develop." But they did come back out once it became apparent, and they resolved the issue.

I had a claim for the furnace and when the guys came, they said it was clogged. They went down and they got the job done. In a blink of a eye, it was on. Everything was fixed. So they were professional and fast. American Home Shield is a very good service and I like it. They are very fast coming out if something was wrong. So it's a smooth service.

I submitted the claim for the garbage disposal on Sunday, and the tech came first thing Monday morning, which was great. He tested it and then he changed it immediately. So it was pretty solid. It was the best service I've had with AHS.

The repairman came and fixed the leak in the wall but I'm still waiting for them to patch up the wall after. They had to leave it open for a week to make sure that there's no other secondary leak. But the service was excellent. They came right away. It's worked very well with American Home Shield. It's very convenient to have one place to contact and then they select the right vendor that would do the right service to come and take care of the issue. I'm very pleased with the convenience and the very quick response.

Please Do NOT signed with this company, they have a very bad claim department and they are working with very bad vendors. AHS will charge you $75 every time you make a claim, will send you a company (in my case an appliance company - AG Appliances) and they will not fix your appliances, you have to wait like 2 weeks for the parts and then they still not fix the problem. If you ask for a second opinion you have to pay another $75. They don't offer you cash outs for your appliances if are discontinue. Very bad company, please don't waste your money on their policies. They will give you the wrong impression that they want to help you, just to pass you to a different person, very unprofessional and very bad customer service.

Back around August 2020, our dishwasher was leaking. So we reached out to American Home Shield (AHS). I paid for the 1st service request in August 2020, and AHS sent out their 1st technician. The 1st diagnosis was that the motor was broken. After couple weeks, they got the new part and replaced the broken motor. The dishwasher was working. But after another week or so, we noticed that the dishwasher was leaking again. So we requested for a follow up service visit.

A friend of mine recommended the service and I signed up for it. I ended up having to use it as soon as it’s activated and it was literally perfect. My AC unit wasn't working and it ended up being just the fuse. The company that was used was pretty good. I appreciate everything that they did, so I would recommend them.

The Fridge Guy came out recently and repaired the existing fridge. They were very good.

I was with Fidelity for 10 years, and the last couple of years, there were delays and any situation that came up with pretty much they avoided to pay. A few cases, they were okay, but overall, I was dissatisfied. I eventually got to a point that I was fed up. So, I switch all my six properties to American Home Shield. I have them for almost six months now, and with the service calls I had, I'm overall much more happier. It seems to be better.

My water heater had been leaking and I needed somebody to come out to see if it needed to be fixed or replaced, which was why I reached out to American Home Shield. I was a little upset that I had to take out more money than I thought I should have given that I had American Home Shield insurance. So, I had to call the customer service and have them break down to me why I had to pay 300 and something dollars out of pocket, when I thought that I was covered by the replacement of the water heater. But AHS is doing a good job. They are very prompt in referring me out to a contractor if I need services. Any time I had issues, they sent somebody out and the contractor got the job done. So it's not like they sent somebody out and they didn't get the job done, and we had to keep going back and forth. So, the work that has been done for my home has been satisfying.

I liked the tech who came to my home. He was very personable. He came out twice, for my dishwasher and my washing machine. I have found all of the service people of AHS very personable.

The contractor did a good job. They found a defect in my heating system and it’s something that I’m gonna have to get repaired in the future. Submitting a claim to American Home Shield is easy but it usually takes a while to get a response to get somebody scheduled. Also, there are a lot of things they don’t cover and if they have to do anything invasive with your air conditioning such as getting to the Freon, you have to buy the Freon and it’s expensive. But AHS is a good deal.

My heating system went out and for the most part, it was a bad experience because that was the second time I had to submit a claim for the same problem. The first one was in December and the second one was in February. I had to pay a deductible both times. There's only a 30-day policy for repairs. But other than that, everything is great at this point with American Home Shield. The contractors were good and very knowledgeable. They knew exactly what to do. So far, I have not had any problems.

We had a pipe that burst. Technicians came out the same day we called in a claim. They were really friendly and got everything taken care of that day.

We've been with American Home Shield for quite a while then we stopped because we helped a friend. We gave her a chance and we moved to another company, but she left the company after that. Now, we're back with Home Shield again. Recently, there was a problem with the thermostat control. We went online (that was easy), and they responded very quickly. The contractor replaced the thermostat control. That company's 100% excellent. We have liked Home Shield for a long time too. We're happy with the coverage, although they are more expensive than others. The cost goes with the service, but when you are dealing with retirees with their fixed income, then cost is quite touchy.

My air conditioning wasn't cooling. The technician tore it all apart and fixed it. He was amazing and very knowledgeable. He was very clean and he wore booties when he walked into my home and extremely professional. It's the best experience that I've ever had even with anybody I've called personally. I just want to go with that company every single time. I already recommended them to my daughter when her air conditioning went out.

When my breaker was popping, I had a repair guy come here, and he found that one of the light switches had two wires touching inside of it. I asked him how that happens when we don't open them up. He said it must be after pushing them so many times. He moved the wires away from each other, turned the power back on, and it worked. I didn't know if that was gonna be covered and I'm glad American Home Shield covered it. It was nice to have it.

We have two different heating units, one upstairs and the other downstairs. A couple of years back, the upstairs one went out. So it was the same issue. So when A-US Air came out, they already knew that it was the same thing and they had the history from the other one. They were able to troubleshoot it a lot quicker, which was nice, because American Home Shield uses them repeatedly. The guy was super respectful and did what he needed to do and got it done. He was very professional. Every time A-US Air came out, they were just super great guys.

AHS has been very easy to deal with. They send somebody out and I haven't had to fight a claim. They cover pretty much everything I need them to cover. My recent claim went great. The tech was very professional. It took him a little over a week to get the job completed 'cause they had to order a part. The refrigerator has been great since the repair. I haven't heard any funky noises.

The technician explained what he was going to do with the dishwasher. When the part had to be ordered, he gave me an update or he described the process they would take and that someone would call me to reschedule when the part arrived. The same technician came back out and installed it. What concerns me is that if the air conditioning or heater were to break in the summertime or wintertime, the process to get somebody out seems to be a little long. But then, everything is great. On site, AHS is kind. They get right to the point and they explain their action when they are leaving as well.

My dryer wasn't running at all so I did an online claim with American Home Shield. That was very easy. They said that somebody would contact me in 24 hours. My contractor was Bert’s Appliances and they are awesome. I've had them out three times for different issues and every time, they were 100% professional and so good. I'm always relieved when I see that Bert’s Appliances is gonna be scheduled. They make American Home Shield. I recommend them all the time based on how well Bert’s Appliances is. Since the repair, the dryer has been operating 100% fine. People say that American Home Shield is a rip-off but I tell them it's not. They have treated me so well.

The motor was leaking. They replaced the motor in 2017, but it went bad again. When the tech came out, he said it was going to be close to $500 to fix it. We thought that was not a good investment to put into an old machine. So, we decided to go ahead and replace it. The first people that they contracted with at Sears were terrible. They sent me a text and an email that said they were coming between 1:00 and 5:00 on a Monday, but then he didn't show up and they didn't call. So, I called. Then they gave me another message that said that they would be out in a week. So I waited. They called me just before they were supposed to come out and said they couldn't come out for a month. So we just said, “No, thank you.” But American Home Shield’s fine. We’ve had them since 2001.

I submitted a claim to American Home Shield and Ed, the guy from Barlow Plumbing, came out the very next day. He was very personable, COVID friendly and did his job. He fixed the issue and the plumbing is doing fine.

We had an air conditioning problem three times in the past in one of the properties in Plano and we called American Home Shield, but we had the worst experience with them. When it comes to AC, they make a bill for at least $1,700. Sometimes, that's what they do. What I did was I did not get the repair service from AHS. I had my private air conditioning company fix the unit for much cheaper.

I opened a ticket and in the next couple of days, the technician was here and fixed the issue. The technician said if I have any issues, I can give him a callback, and he'll come back and fix it. Right now, everything is good. American Home Shield has been working pretty well for me. My parents also have it and they like it as well. So I would recommend it.

We had a busted pipe because of the weather around here and the techs who came out were really good. But we had another claim where we had put in an order for something and they had ordered it. The process started in October and we didn't receive it until February. The parts weren't available but nobody kept us in contact about the process of what was going on, which got upsetting because we didn't know what was going on. We were waiting and waiting and they were still taking payments out. But they reimbursed us on some things too. So it was just a long process on that one, which was for the dishwasher. We have two homes and this happened in our house in Texas. But for our home in Kansas, the techs are really good at coming and doing things.

I put my claim through the internet. Got the email stating that Mister Plumber was coming by on March 2nd between 8:00 to 12:00. They showed up at around 10:00, took some pictures, and said they need to replace the water heater. They have to submit the paperwork to the insurance company for approval of replacement. Then they left and I've not heard anything from them since.

When I tried using American Home Shield a couple of months ago, I was very dissatisfied with them. I tried calling in, and the calls were being dropped. You couldn't get through to them, or you’d be talking to them and just get cut off. I’d call back. I got right through, got right to an agent. Turned my bad opinion into a good opinion. Recently, the garbage disposal worked one time, and it just stopped working. So, we called AHS, and they sent out Wayne Hyde plumbing. My husband and I was very pleased with the tech's professionalism. He was very courteous. He was here earlier than when he said he would be here. He touched the garbage disposal and the thing started working. My dishwasher doesn't back up into my sink now. I can use my garbage disposal now. My husband is in love with them.

So far, so good. A contractor came for a problem with the mixer valve in the shower and they did good.

AHS is on top of things and gets things taken care of. We've had the coverage for a year and their process is pretty smooth. Everything works great and there's a ton of communication. Anytime I've needed to get a hold of them, I've been able to. We had a stovetop that wasn't working anymore and a fridge that was leaking water. Central Kansas Appliance Repair came and they were able to fix the leak with the fridge. They're trying to order parts for the stove but they didn't think they would be able to get them as I have an old stove. The tech was super knowledgeable.

My AC wasn't blowing cold air. Scott, the tech was very helpful. He was really nice. He took his time and explained things. The issue was a tripped circuit and he helped me clean it out. I had a very good experience with AHS.

I told American Home Shield that our AC issue was urgent. A tech came in less than 24 hours and looked at it. If a problem is urgent, my experience is that someone comes pretty fast. If it is not urgent, then they take their time, which is not bad. But American Home Shield is pricey compared to other suppliers. It's like $100 each time and then they charge you. They're like 60% more expensive, but my experience in my three calls to them were good.

The furnace was blowing cold air and the flames wouldn't stay on. It was igniting but it would go right off. The tech was a good man and I liked him. He was fun. My only hiccup was I called on a Sunday and they couldn't come out because of the contract with American Home Shield. But they walked me through a couple of things I could try and I was thrilled with their performance. They were there at 10:00 the next morning.

The refrigerator needed the ice machine fixed and the dishwasher door handle needed to be replaced. AHS was very nice and understanding. They sent a guy out, which I was very pleased with, although there were a few hang-ups. He couldn't fix both at the same time like he planned because when he opened up the box to replace the piece for the dishwasher, it was the wrong piece. He came back about a week later after that and fixed the other one.

I logged into my account with AHS and I requested service, paid the fee and AHS did the rest. The tech was out here the next day. He diagnosed the problem and fixed it the same day, and our heat pump was repaired and is now working very well. He did an excellent job. AHS is a great investment and you can't go wrong by having a warranty to take care of all your needs if something should break down.

The only disappointment I had since dealing with American Home Shield was with the microwave. The technician couldn't take the microwave out of the space because there was something about a screw there. I was dissatisfied that they said I was not covered to have it taken out. And my question was, “If you can’t take it out, how can you say you can repair something?”

I put the claim in, and American Home Shield assigned somebody. They came out within a couple of days. AHS is beneficial and easy to use.

The furnace needs to be repaired and it's going to be $2,200 and American Home Shield is only paying $600 for the part. They won't pay for the installation or the permits or any of the things to get it installed. I'm not super happy about it. When something goes out, they don't cover the whole cost to have it replaced. They only cover a portion because it has to have modifications and updates to current code and all that kind of stuff. Personally, if you have a home warranty, they should cover it. But then the technician was very professional. He came out once when our AC went out. I would recommend him. American Home Shield has been pretty good in general.

When I came into my kitchen, I had water to my ankle. I set up a claim that morning but the contractor didn't come until 3:00 that afternoon. I had a hard time getting them to come because when the lady rep placed the order, she didn't tell them that it was an emergency. They thought it was just a regular call. That's what took them until 3 o'clock because they were so backed up. Otherwise, everything else went well. The plumber was good. He cut my cabinet open, fixed my plumbing, and stopped the water from running. My cabinet is messed up but that couldn't be helped 'cause the pipe broke inside the wall. It had insulation there but the plumber said they don't put the insulation back so I'll have to get someone to do that once they take my cabinet out.

American Home Shield sent a tech for my hot water heater and a pressure valve. He was one of the best plumbers I've had in a long time.

I had a toilet tank that cracked and it was leaking water everywhere. I scheduled an appointment with the contractor the same day that I called in the claim. It was on a Sunday and they were closed, and so the next day, I scheduled an appointment for later on the afternoon on that Monday. The tech was really good. He came and looked at what I had going on. He was there for about 15 minutes and then he told me that my claim had to be approved through American Home Shield after he figured out exactly what was going on. A couple of hours later, they called back and said that my claim was approved, and that I would be getting a new toilet installed the next day, that Tuesday. It went smooth. Everything's great.

When I first called AHS to put the claim in, the issue was the drain in our shower snapped off and needed to be replaced. I explained that to the first person, second person, and eventually the third and fourth person there. They all seemed very confused about it. The categories on the website are very specific so I didn't know where to put this one. That was why I called in to do it over the phone with one of their agents. The first agent said it's covered and not to worry about it. She put it in at the sewer company. The guy from the sewer company called and told me he couldn't help me.

We have an issue on the hot and cold water dispenser. The last two contractors that came by said they cannot work on those. Home Shield had been calling some kind of plumbing division. But this is more like an electric appliance. So they haven't resolved my problem on the dispenser. I'm having a hard time calling and explaining, and they say they're gonna talk to contractors, and then it's hard to get a reach to the contractors. It's been a long time that I tried to get my cooler fixed. But still, they haven't fixed it. It takes forever to talk to a person. Sometimes it takes 40 minutes before you can talk to a person and explain your problem and your situation. But they fixed two problems before and it was very quick. Home Shield is a good company and I like them, but they have to do a little bit better service.

A tech was dispatched here to repair my refrigerator. He was very professional. He explained everything in a way that I could understand what was going on. The issue couldn't be fixed because he needed to order the part to fix it. He left and said they would contact me when they got the part in. Then I got the email that the refrigerator had to be replaced. I wish I’d gotten a phone call to say that they would be replacing it rather than just an email.

I had a contractor come for my refrigerator and another to come for my garbage disposal. The tech who did the refrigerator was good and he fixed it in a short period of time.

Our 21-year-old water heater went out. It had to be replaced 'cause it was leaking from inside. It was beyond repair. My interaction with the plumber was awesome. The new water heater is working really good. Overall, my experience with American Home Shield was perfect. It was user-friendly and very simple to submit a claim. They provide quick service and I plan on keeping them for a long time.

I called and reported my heating unit not working and American Home Shield sent out Service One Air. The guy asked me what was going on with the heater and I told him that it wasn't heating up to what the thermostat was set at. He went up in the attic where the furnace is and stayed up there a few minutes. He disconnected the thermostat because I saw that there wasn’t any power on the thermostat. Then, he came down, went out and came back in. He said that it was a loose wire.

I had a claim for a gas cooktop ring. The technician told me that they will deliver the item on Tuesday and then another item will be delivered today. He told me that when both items come, I should call him and he will come and install it. Everything is moving smoothly. Overall, American Home Shield is a good program. I wish everybody would have it because if I didn't have this program that my neighbor told me, this would have cost me a lot of money. I paid $125 for it and then I'm only paying American Home Shield $34 a month.

National Platinum Service fixed the stove but they're still having problems getting my icemaker to work. The tech came back out on Thursday and said he's gonna try another part, which he doesn't know will work or not. But he was real good.

There was a little gas leak that was going into the valve. Fortunately, the service guy did a quick spray test and tightened a screw. It was a simple fix but a pretty serious problem with a little gas leak. We’ve had Home Shield for years and in the last year, it has gotten a lot better to schedule. In the past, it was painful to get someone to come ’cause 9 out of 10 times it'd be an urgent matter, whether it was plumbing, heating, or air conditioning. But when you do it online, within a few minutes, they give you the vendor and you can call them to ensure it gets scheduled, as opposed to waiting 24 or 48 hours for them to get back to you.

Submitting a request to American Home Shield was not a problem. It was a matter of payment. They’re saying they’re giving money to the contractor, Weatherwise Heating. But the contractor is saying that they’re not getting any money from them. I'm not happy with AHS at all. It’s not worth it.

I called AHS and within 24 hours, I had somebody at my house fixing the heater. The tech was very friendly and he was quick. Now, it works better than it did before. I've also gotten a bathtub repaired. Within 30 minutes, somebody was at my house and they had it fixed. AHS has been efficient.

I originally called AHS because the garbage disposal was leaking and water was pouring out of the bottom of it. Plus, the sink was blocked up and I didn't know if they were related or not. The tech came out last Friday and replaced the garbage disposal. But he couldn't unclog the sink, so somebody else came out the following week. Then, the sink was clogged again this morning and they'll be coming out again on Tuesday. Other than that, I had some claims before this and everything's been fine.

I had a pipe leak. The tech was very knowledgeable and professional. He was able to do the leak in my tub. But we haven't received a call yet to check the leak up in the ceiling. The tech said a specialist would have to come in. AHS has also had a contractor do my stovetop and I was satisfied with the work they did.

So far, I've been happy except for this last big one. We're on the bumpy side. American Home Shield wanted to argue with me about it and I'm still waiting for my reimbursement for some stuff I had got done. The bill’s turned in but I haven't heard back from them to see if I need to do anything else. I don't know if they're gonna send me something that they received it. But they've done some other things for me and they've paid the bill. I've told people about American Home Shield. It's a good deal.

When submitting a claim to American Home Shield, they ask if you wanna get a callback. It’s so easy and I just say I want a call back and they do. The tech who came out for an appliance repair was nice, very knowledgeable and knowledgeable. He answered all my questions and didn’t seem rushed. He did a great job. I’ve had other claims and sometimes, I get misinformation from when I call like when I called originally and I thought I needed an electrician. I tried to cancel that one within an hour, which should have been fine. But the girl was not that knowledgeable and she said she didn’t know if she could do it. The contractor had been notified and had the schedule of appointment. I told her that they have not called me.

The dryer was messed up. It did not get no heat. The tech was good. He ain't no nonsense. He showed me the parts that he took out. He did what he got to do and I got my dryer fixed. He didn't take all day, so I was happy. Everything's good. I'm glad my son referred me to American Home Shield.

I love American Home Shield. I did a claim for the line coming into the kitchen faucet. For the last three years, I've been trying to repair it and fix it and I couldn't do it anymore. Billy came and found out what it was. He fixed it. He had to replace the copper thing tubing. We've owned this house about four years and I had to put a whole new sewer in. I had to put a whole new main water line. None of this is covered by American Home Shield, but Billy got us the right people to do it. So, from that perspective, I thank American Home Shield for having them on staff.

Technically, my experience with Home Shield per se was not a good one off the start because the first person they were gonna send me never showed. I had to call Home Shield twice to get the service for the first thing. They need to work on the contractors 'cause it messes up their overall perception. Other than that, Home Shield sent residential. They followed up in a timely manner, showed up and fixed my dishwasher. I've been using it ever since.

I had another company but their rates were too high so I switched out to AHS. Their process is very simple. I had a bad pump and the contractor fixed it.

American Home Shield is responsive and they get my issues addressed with my home appliances. I call in to submit claims. And then, a contractor gets sent almost immediately by text or email. I like that AHS has a relationship with General Electric, so if you do need to replace something, you can get it at a better cost.

The fan on my heating and AC handler was blowing non-stop. The techs fixed it. It was quick and easy. American Home Shield is awesome. They made this claim super easy for me.

It started getting cold inside the house. The heater was clicking on and off but it stopped blowing completely on Tuesday. I called American Home Shield and the repair guy came out on Saturday. He was great. It was cold and he went up in the attic. I went up there and asked him if he needed anything and he didn't. He stayed right on it, did what he had to do and got the heater working. I would recommend the repair guy to anybody that I know because I didn't have any problem with him. AHS is excellent and I would recommend them.

My claim with AHS was a very good experience. The breaker kept flipping on and off. The techs got it all taken care of and it is all fixed. AHS has done really well.

American Home Shield was really responsive with the heating issue that I had with the two tenants. So, that was a blessing. The tech was phenomenal. One Thursday, it snowed. That was when the heaters broke down. I called him Friday. He said a lot of his employees were out, but if one of them was not available, he said he will personally come out. That was exactly what he did. He wore his mask in the house. He was very polite. There were no tenants around him. I just let him in, let him do his thing so he can figure out what was wrong and then he went from there. I referred a friend to American Home Shield that signed up yesterday.

I called American Home Shield for a claim regarding my garbage disposal. A technician came and was in my house for not even 10 minutes. It turned out a coin was left in the disposal. He pulled it out and the disposal worked. I hope that when something big happens, American Home Shield would cover it.

My furnace failed. It was -30 degrees and I had to wait four days to get it replaced. I called American Home Shield on a Saturday and there was no emergency number provided and even Derousseau didn't have an emergency number. I had to wait till Tuesday to even find out that the furnace would be replaced. It was crazy cold, so I had to buy a lot of heaters and a lot of wood. It was like being in the Arctic. Derousseau did a very good job and I was really happy with the work that they did. They needed a day to get the heater, but we had lost three days just in trying to coordinate things. They had to come and see it, and American Home Shield had to make a decision.

The first tech that came out to work on my plumbing problems assumed somebody had dropped up and down the toilet, so he went back to his office and wrote up a report. Then I got a notice that my claim had been denied. After I threatened to quit American Home Shield, they had to send a second plumber out. The second one said my toilet was old and I just needed a new toilet. So they put a new toilet. They were gonna put in a standard one and I needed a handicapped one. I paid the difference out of pocket and I got an upgrade toilet. But American Home Shield should reach out to the person and discuss the claim with them. I had to wait three days, and then I decided to call them, and that was when they told my claim had been denied. I had to go two weeks without a toilet. This was the second incident I had with them that I had to get a second opinion.

I’m glad that we’re with American Home Shield because it saved us trying to find somebody to help us. The wire came loose in a fixture over the bathroom sink and it wasn’t working anymore. Repair people fixed it right away and everything is working fine.

American Home Shield has gotten better over the years we've had them. This last claim was easy. The garage door wouldn't go up and with one log-on to the website and just a couple of clicks, the contractor came out. They ordered a chain drive then tried to replace it. It wouldn't work so they ended up replacing the whole garage door opener. It's a much better unit than what we had before. It's quieter and I'm very happy with the repair. The tech did a good job. He called ahead and showed up when he was supposed to.

NorCal did a good job. They were there when they said and they did what they had to do but just couldn't fix the one thing. So, American Home Shield decided to give us a payment instead and I thought that was good on their part. What they didn't do very well was they didn't reach out to me. They said they made a phone call, but I have no record of that. Other than that, they're doing pretty good. It will be worthwhile for anybody that buys a new home to get AHS.

The heater wasn’t running. I had the thermostat up to 90 and it would only heat up to 70 and shut off. The contractor came out and got the heater fixed.

My recent claim with AHS went pretty well. My central air wasn't working. One of the zones was not heating up. The tech fixed it and he replaced some parts and it was done. He was professional. He was patient and it was a well-done job.

Something electrical went wrong with the heating unit inside the house and the tech had to replace a transformer. It flowed like water under the bridge. Brad, the fellow who came out here, was excellent. He knew what he was doing and solved the problem in no time. I’ve had him before. Everything was expedient and efficient, and just what I expected from American Home Shield. I’ve been with them for a few years now and I'm very satisfied and recommend it to anybody.

The AC wasn't working and it could have been due to the storm. One gentleman came out and fixed it. He didn't explain to me in detail what all he did, but he did well, so I can’t complain. Otherwise, I would have called back and complained. I also appreciated him coming way earlier because they gave me an email appointment and I had to work. So, the fact that he came that morning made it even better for me to do what I needed to do.

I normally file claims with AHS over the phone but I hate it. It's so frustrating. It takes me half an hour just to speak to a person and then every time I get someone, I can never understand what they're saying. It’s always someone with a different language and I got to constantly repeat the same things over and over again. It’s so bad. It’s to the point where I’ve told them that I'm gonna close my account if they don’t get better with their customer service.

The washing machine was not draining. It kind of took a week and a half for the contractor to come out. But once they came out, they fixed it right away. The issue was a clogged filter. I don't know how a little sock got into the filter, but it did and it wasn't draining. So they cleaned it all out and they were done. American Home Shield has been pretty good. Usually, I get response within 24 hours after I log in a claim and make the appointment right away. If they need to order a part and come out, they come right back out. So they do real well and that's why I've kept them.