American Home Shield Reviews

In purchasing our recent home we decided to use American Home Shield, who we had used in the past. We assumed that their customer service was what we had received over the years passed. We quickly learned not to make assumptions, actions speak louder than words. In this case No Action.... only words. No one to speak with in the company if there is a problem, that can make an actual decision. Just a lot of, should have’s and, "Can you please hold," (for 15-30 minutes plus, with still no answer.

H & K Plumbing came out for the garbage disposal and they were able to repair it. It was a nipple and since it was removed, the garbage disposal is working fine. We would have never found that nipple because it was lying too flat. So, they did a great job, showing up on time, finding that nipple and correcting my problem.

On our secondary bathroom on the second floor, it was shooting water out onto the wall. The techs came in and they made a change in the faucet. Something in the faucet had gone bad. They just tweaked it, put a new part in, and then fixed the problem. We did have an incident this fall where we had another plumbing company come out. We had a different issue in the same bathroom. It was leaking water into our kitchen. However, when the plumber was here, he was on a ladder in our kitchen to drill a hole in our ceiling to fix the issue. His ladder broke and he fell onto our glass stovetop shattering one of the burners. That's still yet to be rectified. So, that's a little frustrating.

American Shield is what I would classify as a good company. I've had great experiences, but I've also had experiences that have been painful. You sit on the phone for four and five hours to get a live body and that is a painful situation. For the amount of money that I and others spend on Home Shield for services, we shouldn't have to do that. Then the annoying part is the cost. When you have to call them back out several times to pick something, you have to pay the $130-some each time. It shouldn't be like that. If it's the same issue, then, it should be under the same repair. But then I had a claim for the ice maker on the refrigerator. It went fine as I expected it to be done. Also, the washer was replaced by them.

The contractor came and fixed the dishwasher because it wasn't cleaning properly. They had to order the piece that was broken and then they had to come back to change it. Everything is working fine now. Wen you call American Home Shield for service, you can never get anyone from the United States. You get the runaround. When I was trying to get an emergency refrigerator because my refrigerator was broken and I'm diabetic, and I explained all of that to them, I got the runaround big time. It was very frustrating. You would call, you get people that couldn't understand you, and you couldn't really understand. You are on the phone forever, and at the end of the call, you hold on to do the survey. I must have called about 20 times over that one incident. It was awful. There's no way to talk to anybody from here. I still got no resolution.

We've had American Home Shield since we bought the house, which would be 21 years in January. A lot of people don't keep their warranty, but we did. I'm so glad we did because it's helped us out numerous times. Our house was built in 1959, so it's got great bones, but it has issues sometimes. We've had a lot of things done. We had a problem underneath the garage flooring and they had to get the cement up and take care of the piping. A leak entered the house and we had trouble with our copper piping. It was meeting galvanized piping in the back of our front bathroom, behind the shower. They fixed that. They also had to put something down the kitchen sink in order for the pipes to clear out.

The dishwasher didn't close so it was making it hard to even put anything in and the microwave stopped working as well. The contractor gave a wide range of time in terms of when to expect them but once they came, they were very professional and quick about it. I was very happy with their work. I use the dishwasher and the microwave every day, so the repair was very helpful. Everything works perfectly.

American Home Shield has been wonderful. Our most recent claim was for something electrical and the contractor did a great job.

AHS has been very attentive and the contractors have come out and done most of the work really well. AHS's service has been great.

The tech that came out for my heater was very good. He diagnosed that it was the exhaust fan motor and he felt bad that he was having to leave. It was during that freaking blizzard snowstorm. He said, "I hate to leave without you having heat but I don't have this part on my truck." He came back a week later once he got the part ordered in then he put that in. Then they figured out that the motherboard was as bad as well so he told me that he had to order one. They ordered it then they came back out, put it in and all is good.

I called American Home Shield and told the rep what my dilemma was. Within half an hour, the other company called to schedule an appointment. They wanted to come out the same day or the next day. I told them I would be working from the office on the day that they wanted to schedule. So, I asked the rep if they could come out the day after that because, every other day, we work from home and from the office. It was quick and easy to make the appointment.

AHS has been excellent. If I have an issue, they get on it. We have not had one single unresolved issue since we signed up with them. Recently, we thought our thermostat wasn't working. The contractor changed the thermostat but it was still not heating so we called them back. They said to reach back out to AHS. We did and AHS sent a recall order to them. They came back and said that they needed to order a part. They ordered the part, came back and fixed it. We have not lost heat again.

With my latest claim, the electrician said that he was going to come back because I told him that we were having a problem downstairs in the basement and upstairs. But when I logged into the portal, it said the case was closed. I'm gonna call American Home Shield on when he would be back. Then my heat wasn’t working. I called and a tech came out the same day. Everything has been really good. American Home Shield does an excellent job. I have no complaints.

There were some items that needed to be replaced, but they weren't able to replace those so they said that they were going to try and get me a replacement thing. The guy said someone was supposed to call me for a replacement to match it or to get the same one. I like the way that they responded in a timely manner and how they kept me updated even though some days, they weren't able to get out because the roads were bad. They still contacted me and kept trying to get me the closest date possible.

My oven works but it keeps cutting off. When the tech came out, he told me he didn't see nothing wrong. But when I used it, it took forever to cook some cookies. It was supposed to be 15 minutes. So then I called them back out there. The second time he came, he saw that it cuts off while you're cooking. Now he gets it. He ordered the parts and it came in. So they called me and said they're coming today at 10:00.

I had a repairman out on the microwave and he came out about three times before the problem was solved. But he was trying a few different things and then when he saw that didn't work, there was a major part he had to replace. So I understand that. Everything else has been okay. I had a heating problem last November and they handled the claim okay. But it was kind of odd because I had a claim for a heat pump, and they sent somebody else to repair it. I paid my fee that I'm supposed to pay and then this person come out once, and said that he was gonna order the part. But I never heard from him again. So I called American Home Shield back. They had to end up sending some other guy and I had to pay another fee. I called them back and I told them but they kept putting up excuses. We finally just forgot about it. I called them four times. I shouldn't have been charged again for that. But everything else, American Home Shield has been okay.

Everything was great when I sent in a claim for the locks. I went onto the website, clicked a link and then answered some questions. The website has gotten better. The technician came in the middle of the day. I gave him the keys and then he let me know when he was done.

AHS immediately hooked me up with Air Dynasty for our AC. They sent an initial technician over to do diagnostics and see what the problem was. He was super respectful and he explained everything. He said that a supervisor was gonna give me more details. Then I was able to talk to him and he was super helpful. Everything was great. Every time we've called AHS, they've been very responsive and immediately refers me to the company that was going to come and do the work. It is great to have kind of that feeling of support that when we have something break in our home, it's not going to be excessive as far as cost goes. I wish that there wasn't as much out of pocket but we are thankful to have kind of that padding to help with the cost.

The experience with American Home Shield was fast and professional. The issue that I had got fixed quickly.

AHS got my issue resolved. The tech who came for the clogged drain was excellent. He came in a timely manner.

The guy who was assigned for a plumbing claim kept on promising but didn't show up. I had to call back Home Shield and I had to deal with them. Finally, he came and did it but it took three months to get the work done. But most recently, I had an appliance claim and the guy fixed it and it's working fine.

American Home Shield comes through when I needed them. The most recent time, my dryer was making a strange noise. I called them up. I paid the deductible, which was $125. They sent a technician out. He quickly diagnosed it, ordered the parts, fixed it, and it cost me $125. I was pretty pleased with that. It's working as good as new.

The first guy that AHS sent out for a claim was not in my area so I had to keep calling back and tell them that I wanted to go through a different group that was local. It took me an hour to figure out but that was no problem. Beach & Sons came out and the guy wore shoes in my house, which was fine, but it tracked mud all over the place. Also, he told me to buy a humidifier, which I did, but he made it sound like they were going to put it in and they didn't. Minus that, he did all right and everything works fine.

We just bought our house and I had a problem with the Magic Chef stove. It quit working while we were cleaning it and I didn't know enough to call American Home Shield. I tried to call a service person and we ended up buying a new stove. When it was installed, it didn't work. There was a problem with the circuit breaker. We called American Home Shield, and they referred me to a good man. He came over and took care of the problem. We got the stove working. It was that the installers of the oven from Lowe's didn't know what they were doing. The man AHS referred discovered that there was no problem with the circuit box. He was really good.

The first time, I had someone come out and do a second opinion because I was still having the same problem. The second time, the breaker tripped so the tech replaced it. It was fine after that. He was very nice and polite. Both contractors seemed very knowledgeable on what they were doing.

American Home Shield is worth the money. They don't have to spend so much if something goes wrong and everyone that's come has been very nice. However, this is the second or third time I'm trying to get a receipt from them. I've been calling American Home Shield and I have not gotten anything.

We had a few hiccups because my heating AC unit was acting a little weird. So, I called, then American Home Shield sent the company out. The guy said I needed a part. He replaced the part and said the heating unit was fine. He asked if he could see the AC unit. I said, "Sure." They went outside. The guy said, "Oh, it's working, but eventually, you're going to need the fan thing. But right now, that's fine being it's still kind of winter outside." But he said, "I can tell you, eventually, it's gonna need to be replaced." I said, "Cool." He said, "You'll receive an invoice with all the information that I discussed with you." And that was it. Within 24 hours, I received an invoice with his notes stating just that. That the unit was working, that eventually, the fan will eventually be replaced.

I’ve had had American Home Shield ever since I bought my property, so it's almost been three years and I’ve had two calls since then. It got resolved within a three-day period so that was terrific. The last one was the day that H20 Maestro called me. So, it was great. I don’t know of the issue will happen again but hopefully, it won’t. I’m thinking about getting another property and if I do, I'm going to go with AHS. My friend is getting ready to buy a property, and I'm gonna recommend them to her.

I was very disappointed in Whitney when the tech came out because he couldn't find exactly what the cause of my electrical problem was. He spent over an hour here. He said he was going to get back to me, though he never did. I didn't use American Home Shield the second time. I looked up electricians in the greater Grand Rapids area and I found one that looked like it was pretty good. I called them directly and I had them come out. It was about $59 to get the situation fixed. American Home Shield ought to look to see if they can find somebody more reliable because that guy who came out here wasn't reliable at all.

The service provider did a perfect job. They came and they found the product that we needed. They replaced some piece that we needed, and they did a very good job. They were efficient and relatively quick. They were better on average than others that we've used through American Home Shield. We had someone else who came in for the same stove issue, and they left and we never heard from them again.

I have a fairly new dryer. It was powering up and spinning but it was not heating. I did a claim online and the American Home Shield website was fairly easy to use. People at American Home Shield are busy and instead of staying on hold to get a person, doing it on the website is the exact same interaction but a lot faster because there are dropdown menus. So far, I've used the website twice. The other one was when I had an AC problem.

TERRIBLE service, they DID NOT honor their home warranty contract with me. After being with American Home Shield for two years I had my first major appliance go out, my dishwasher. On 2/2 I called in the claim to AHS who assigned A&E Sears to repair it. On 2/9 the repair man came and said that a circuit board had died and needed to be replaced. On 2/25 the repair firm notified AHS that a replacement part could not be found and the entire unit would need to be replaced.

One of the elements of my water heater went out. It was not heating all the water all the way. I made a claim and everything was simple. Every time I call, American Home Shield would set up a claim then they would send me an email of who the contractor is going to be. After that, the contractor usually calls me or I call them and they set up an appointment. Within a day or two, they are out to fix the issue. I never had them not be able to resolve an issue. A tech from Assurance came out and he checked the water heater. He located that one of the elements had gone bad and he replaced it. He explained to me why they do that sometimes. He was very helpful. If you have a house, a home warranty is needed because anything can happen. American Home Shield has always treated me nicely and they have always been professional.

We've had two incidences that we've had to reach out to American Shield. They replaced our washer because the tumbler was all broken, which was great because they couldn't find the parts. They did their due diligence. Then we had a claim for our stove. The contractor replaced the motherboard in our stove, and it seemed to work just fine. They were prompt and they did a really good job. The problem is that we're going to end up having to have them come back out because although it fixed the immediate problem, there is another problem that arose as soon as it was done. Now, when the oven is on and you turn on the top burners, then the oven turns off. But overall, the process with contacting American Home Shield and making it happen on a good fast fashion has always been a good experience for us.

This is my second year with American Home Shield and I've been quite satisfied. When I call, they're always ready and they're fast. I did a claim for my furnace. It so happened that my neighbor had some work done and they had flipped my unit off. It was really easy. The guy who came knew exactly what to do so it went great.

I love American Home Shield. I've had them for a while and I started to go to someone else, then I changed my mind and stayed with them. One time, my oven wouldn't heat from the bottom. They had a repair man come and he was very nice and professional. I highly recommend American Home Shield.

The first time, AHS came out for the dishwasher. The second time, for the washing machine. The technicians were great. They found out what it was and got it working. We also had the water heater claim that we canceled. It’s working all right. It was just that when I was calling them, I could hardly understand the lady that I talked to. She talked so fast.

My claim experience with American Home Shield was pretty quick and easy. They didn't cover anything. There was no damage. It was just user error. The tech got things going. As far as submitting claims, I do it on the phone. They're very attentive. They get it processed. It's pretty smooth and timely. You're not on the phone very long at all. I would definitely tell others to go with AHS, especially if they're buying a used home.

Our heater just turned off and stopped working. Cool Image came out to the house and they were very polite. I worked with them personally. They didn't have the part on hand and they had to order it. They did their best to get it taken care of and came back the next day. It was fairly quick. It's just that they said we have to always repair the part every year. Other than that, American Home Shield is really easy to use.

The tech from Sears came out for a dryer, and it went quite well. The belt was broke on it. He said he had the part in his truck and he fixed it on the spot. He was here and gone within a half-hour. So it was great. But American Home Shield is something different than Sears. We've had problems with them.

We had a sewage backup in the house and we couldn’t use any of the commodes. The only problem that I had with the entire thing was that the contractor’s ratings were not good. So, I requested American Home Shield that a new contractor be assigned. They told me that there weren't any other contractors that could be assigned to that task and that it was that contractor or no one that day. So, I said that was fine since I had no other choice. Because of that, the original contractors that were assigned came out and it worked fine. They were very good and were here in the afternoon between 12:00 and 4:00 as they indicated. They tried to clean the line from inside but it wasn’t clearable. So, they had to go out and they cleared it to the street.

American Home Shield provided service adequately. I was satisfied. The washer was showing a code on the panel. The water wouldn't go in the tub. It would stop. The techs took care of it. I've had trouble with that washer, and that company seems to know how to handle them. They did a good job. With the pandemic, and with everything that's going on, they came here in a timely fashion. Submitting the claim was okay. You call in and put in a claim. That's not the first time that the F code would come up, and then a couple of days later, it would come back, so I would have to call him. The gentleman would tell me, "Oh, you might have to call in and put in a new claim, because that might be a different problem." When I called American Home Shield, they understood. They had everything in the computer, and they understood and it wasn't a big delay.

The man who came out was on time. He was really nice. He repaired faucet in the bathroom in no time at all. It worked out well. This particular tech first came out here to repair my water heater. Both experiences were very good. AHS is very professional and they help you out a lot, connecting you with the correct people.

My refrigerator wasn't working. I had a loud noise coming from the freezer. I filed a claim for it and got a notification of who the contractor would be prior to them contacting me and scheduling. They also contacted me prior to arrival.

I've been with Home Shield for 12 years, if not more, and sometimes, I gotta be on them for them to do what they need to do. I have had some experiences that weren't great and I had to constantly call back, but eventually, they got the problem solved. I also don't think it was just them, but connecting and getting parts for certain things that break. On the other hand, there was one experience where they were right on the dot. The repair people came out, they had their masks on, they put their foot coverings on and came in. They assessed the problem and took care of it without a problem. They got the part they needed, and they put it up. It didn't take any time. It was great. They were such gentlemen too. I haven't seen that type of quality in a long time. Even Home Shield, they took my claim and they called me the same day to make the appointment. It all went well, so they're doing better.

I had one occasion where the technicians dropped the dryer and left. They didn’t install it because it was supposed to be a stackable. I have told two people about it when I ordered it, that the dryer is stackable on top of the washer. The delivery guy was gonna take it out but I asked him where he was going with that? I told him I’ve been waiting a week and a half. He said he couldn't do it. So he dropped it right there. I had to call back, and that was when they made it better for me. They came out two days later and had them install it the proper way.

American Home Shield is a great company. They've upped their prices now to cover the Freon but some of the vendors that they use are not the brightest. The multiple calls that they have to go back out is very frustrating. My ice maker still doesn't work properly to this day. You get to the point where after somebody has been out there six times, you don't want to deal with it anymore. There are some other companies that American Home Shield contracts with that are not suitable. They come do their quick fix and leave. AHS could probably save some money if they quit trying to Band-Aid it and just replace. I will recommend AHS. Out of all the warranty companies that I deal with, it is the better one. They're frustrating but you have to learn how to deal with the people that you're talking to and get your point across.

Everything is going good with American Home Shield. Recently, the water heater started leaking in the garage. We thought it was a minor leak but it ended up being the whole water heater system that was failed. They ended up covering the water heater itself and we paid whatever wasn't covered by the warranty. The tech was very helpful and overall, I’m satisfied.

The plumbing repair through American Home Shield went good. The technician was very helpful. He told me exactly what the issue was. The drain pipe is only one inch, and it needs to be two inch. So, he didn't really repair anything but he told me what the problem was. He educated me. American Home Shield honored what they said they're gonna do.

For a kitchen appliance claim, we waited on a part for well over a month and nobody still knew anything. When I called the appliance company, they would say they were still waiting for the part and that it was on backorder. But AHS replaced it. Then, for our most recent claim, which was for the AC, the first time a tech came out, the guy told me that there was a leak and he fixed it. It cost me $75 plus 500-something dollars for the Freon. 30 days later, it went out again. I don't think the contractor knew what they were doing.

The tech fixed the hot water heater. I was concerned that it is really old. It was throwing a flame and it’s in the attic. It can cause all kinds of other issues but the tech thought it just needed a good cleaning so he cleaned it all up. He was easy to talk to and everything was fine.

I had to call American Home Shield twice and whoever I got and from whatever country they were from, they were very nice. But I'm still waiting on a part and I don't know if it's an issue with American Home Shield or if it's with Axis. It has taken too long to get stuff fixed. It’s been going on since December.

With my recent claim, I've been having multiple issues with the same unit and I was extremely frustrated with the process because I didn't understand how five or six different people could come out and not fix the problem that will last for one day, and then the same issue will occur. Clearly, they weren't identifying what the real issue was. But the last time they came out was a good one because whoever they sent out knew what they were doing. I haven't gotten a call from my tenants saying that there's no heat so I'm assuming it's pretty good.

There were several issues with the pool but the tech from Varner Spa & Pool did a great job. The main issue was that the pump would run but it would not pull water. He tried several fixes, gaskets, glue, and everything he thought to get it to pull water and it wouldn’t do it. He came out three times to give a benefit of the doubt but he ended up saying the pump was done and he made the determination that it needs to be replaced. He was upfront and honest. He told me exactly what the issue was and his work was very timely and professionally done. We did the social distance and spoke six foot apart. Also, he cleaned up after himself.

The washing machine was not draining nor cycling and when I submitted a claim to American Home Shield, I was told when to expect the contractor. But they did not meet the expectation. Some of it was not the fault of the contractor because we had a snowstorm but the others were their fault. They told me that they were coming and then, they said that they had something else come up. But they were great, very knowledgeable, professional while they were there and quick on the repair. The repair amplifies my laundry situation because now, my washing machine is on point like it's brand-new. So, it works very efficiently. I would highly recommend AHS to anybody who purchases a home.

I am a divorcee, so I live by myself. I also did not know how to fix anything and I’m on a very limited income. Having a home warranty gives me the satisfaction of knowing if my heat pump or an appliance would go out, I have to pay $100 but, usually, it's fixed. I have an electric, tankless hot water heater and I've had to call about it twice. I've had to call for my stove one time as well. I live 20 minutes south of Richmond, Virginia, near Petersburg, Virginia. I’m right off the interstate, but sometimes it's hard to find contractors that work with American Home Shield. That's the only thing that I have a complaint about. Everything else has been good. When they find a contractor, they're pumped about coming out and that's a plus.

Fast Response, the contractor, showed up when our heat was out because the thermostat was bad. We didn't figure that out initially as to what was wrong. The second time, they came when the humidifier wasn't working. They were good.

The chain on our garage door had come loose and the technician did a great job of addressing the issue. I thought I was gonna have to replace the unit. But he figured out that there was a worn gear inside the box itself and he got it all done. He was done in about an hour. It was clean and I was very happy. With American Home Shield, the bigger issue was the timing. I had gone through extensive repair and renovation on my kitchen island. The pipes had broken and the leak was causing a lot of damage in the kitchen. So I called the plumber. We had stopped the leak.

American Home Shield is reasonable, easy to work with, and a good company. The recent technician who came was very professional and on time. He knew what he was doing. He set up the appointment, and he did a good job.

The top fan on the top rack of the dishwasher was falling off. Kyle from Busy Bee replaced it and it was perfect after that. He was really fast and he worked with us.

The contractor was very professional. They were very good and detail-oriented. They're still working on the last claim I had, but they've come and fixed everything I've ever needed. Overall, AHS has done a good job. Once you get through and talk to somebody, they're pretty good. But it seems like it's a lot easier online now, other than there is some verbiage that could be added or a comment field on their website. They don't really give you anywhere to put anything like that. It's a bunch of boxes you fill in, and sometimes your thing does not fit in that check box.

I had an air condition issue. To call AHS, everything was cool. I was told it could be two days before they could reach someone. However, I didn't like that I wound up paying $100 service fee when I had to call and coordinate for the repair company to come out to my house, and they ended up coming out a day earlier. I could have picked up the phone and done that already. AHS should look far beyond when it comes to, "Where's the AC issue?" They could have called and see if they could have gotten an earlier appointment, not tell me "Hey, it could be up to two days." Yet they want a formal payment upfront.

The contractor did good. They were very efficient. We had a leak and a stoppage at the same time and everything's working fine now. AHS has been phenomenal working with us and taking care of the problem.

The plumbing claim with AHS went well. The tech came and he put all the new stuff in. For the dishwasher, the tech said that he couldn't do one connection to the dishwasher because they weren't allowed to do that. They needed a part. Now I have to wait till they've called me. All of the techs have been nice. I've been pleased with them.

I called AHS when my hot water heater went out and they sent out Infinity Plumbing. They came out when they said they would. They relighted it and everything is fine now. The plumber was very friendly and safety-cautious. He explained everything he was doing while he was doing it.

Every now and then, the company, which American Home Shield calls out can be challenging. You get one of those companies that just won't do their job. But for the most part, everything works out good. American Home Shield listens to concerns. We recently had a tech come out and he repaired our existing appliance.

The techs came out for the sump pump for the main drain and they did a great job. They replaced the sump pump and made sure that it was working. And I’m completely satisfied with the work they performed. I had another claim for the air vent for the dryer and the techs who came out were fine as well. Overall, AHS has been very responsive. I’m also very pleased with the warranty service and the technicians they send out.

I submitted a couple of claims but the representatives were great in those two other two calls. So, everything was fixed. On the other hand, I couldn't understand this recent rep and she didn't know what she was doing. She told me, "Oh, well, they couldn't do that and they couldn't do this." I said, "What are you talking about?" So, I had to call her back twice. But the tech came in a timely manner. He fixed my water pump timer for me. He went way above and beyond. He did it that day. So now, my pool is nice and clean. I would tell others about AHS. I've been trying to get my daughter-in-law to get it.

One of the faucets in the shower tub was dripping when it turned off so it wasn't turning off properly. The contractor replaced the cartridge on that and it's turning off fine now. There was also a drip leak from the ceiling above in another part of the room in the basement. They cut the hole open larger and were able to patch and seal where the pipes were leaking. I'm not sure if they have to coordinate getting somebody to fix the patch but overall they did a great job. So far, so good with AHS.

The emergency heat wasn't working. Air Technical came out. They said that it was a very unusual breakage. A coil had broken inside. They went and replaced the coil and had it fixed within the day. They were very polite, courteous, very informative and helpful. I would prefer them being my go-to company, versus the one that AHS usually sends, which is A-USA. They're horrible.

My AC wasn't cooling. The tech from Total Air Care worked with me and I was able to talk to him on the phone. He was extremely polite and effective. The issue had to do with the electricals. Something in the handler may have gone out. He did a fantastic job and fixed the problem. American Home Shield is the best of the best. Customer service is a number one thing to me. It was great on both sides with Total Air Care and American Home Shield.

The AC unit is making a strange noise. Someone told me that it meant that a bearing was about to go out. So the AC guy came and looked at it. But nobody told me that the American Home Shield wouldn't take care of a situation like that. I have to wait for the AC to break down before they will actually do something about it. So they just wasted my time and money. They should have told me about that upfront. I'm very dissatisfied. It's not a good first experience.

We had weather-related issues down here that shut the power off. A technician came out and said that the water heater backed up the discharge into the washer and clogged it. He was able to resolve the matter. So far, everything has been fine.

As soon as AHS told me who was coming, I called them first thing that morning and the plumbers came really quickly, that very morning. The problem was with some kind of a valve inside the lever that turns the hot and cold on in the shower, so they replaced the valve and fixed it. They were very professional and everything went fine. Other than that, the claims process is crap and you're on hold forever before you finally get to speak to someone. I've used AHS twice and I was frustrated both times. One time, it was almost 20 minutes before I got to speak to someone. But when you finally do get to speak to someone, they're pretty knowledgeable and very helpful. The last person I talked to was a gentleman and he was really good and fast.

The appliance repair service through American Home Shield was quick and the techs have had to make two trips to do it, but it went well. It was an easy experience. They were able to pinpoint the problem right away, the diagnosis was only 15 minutes, and then when the part came in, the tech was here. He put it in an hour or so. He was professional and reliable.

We had someone from Happy Bear come out and look at our HVAC system. They came out the same day and we're very happy with it. Also, the tech was able to fix our issue at the time, so it was awesome. AHS is a really good home warranty company to use.

The furnace was working intermittently. I entered a request to American Home Shield online and then, it immediately gave me the name of who would be assessing. I called those people to make an appointment. They're professional and prompt. They came out, realized what the problem was, ordered the part, and they were back within 24 hours after the initial service call. It was really fast. My experience was efficient and quick.

On February 13th, I came home to find my 80-gallon hot water tank had burst at the seam. It was flooding my basement. I shut it off, called American Home Shield and made a claim. It took them until the 21st to get a plumber to my house to evaluate the situation. The first plumber from More Than Plumbing company came out. On that day, they installed a 50-gallon hot water tank. They refused to match an 80-gallon or a similar-sized tank to match capacity and function. They stated that there was an internal policy, which I was not privy to, to say that they would only install up to a 50-gallon hot water tank with a proportioning valve.

I typically go online and put in the request when I file claims. Then, usually, we get a phone call by the next day. We find our experience pretty easy and it's helpful. There are some things that I wish they cover that they don't, like the refrigerator, but for the things that they cover, they've been very responsive.

There was an issue with the pool filter. The technician was good. The repair work was top-notch and quick. Submitting the claim to American Home Shield was easy, but getting the contractor I wanted to come out was difficult. They kept saying they couldn't find Master Pools in their system, even though they were contractors with them. With my experience with AHS, they always seem to send a contractor who's very far away to come and do the work. I don't really like that because then I gotta wait for somebody who is two hours away to come back again. I'd much rather have local contractors.

We had a problem with our garbage disposal. It wasn't moving. The first gentleman that came out for D & B got it moved with a special Allen wrench, and we thought everything was good. And this last time, it froze up again. So, we called them back because we were concerned that it wasn't moving again. But they were good. I got back with American Home Shield because it wasn't that long after the first service call that we were concerned that there was still an issue, and they got it taken care of right away. It was easy to do. For the couple of times we needed AHS, they've been very good. We're happy with the service.

We had a claim for the three sockets that were not working. The claim experience was good. The techs came out and fixed it right away. The stove claim got fixed right away too. They said it’d take two weeks to get the parts but it took them two hours. So, it was a heck of a turnaround time. Then they came back out the same day and fixed it. For the refrigerator claim, the part is gonna take a week, unfortunately. But it's a common problem from what the technician said and it should be a very easy fix once they come back out, which would be this Friday. AHS is a great service. So far, we're around $1,000 net savings.

When I called, AHS gave me someone out of Bryan the first time, and he came by. He told me that that other part was probably going to go out, and it did two months and 10 days later, which made me call and get another $100 visit. When I called the second time, that company couldn't come until a week later so they found Suncoast, which came out on Thursday. I was just a little frustrated because the microwave wasn't fixed the first time. If the guy knew the part was going to go out, he should have went ahead and fixed it. He told me that the keypad is usually what goes out, which he didn't replace. He got it working the first time.

AHS is like a nice safety net especially when you're retired and on a fixed income. There is an assurance that you can get things fixed when you need them. I do my claims over my phone. I try to stay away from the online stuff. I'm older and so sick of everything going through online. You change your password every week. I'm frustrated with it so I would much rather talk to somebody.

I called American Home Shield during the week, and the repair people were there within two days. They were very professional. The faucet in the kitchen was leaking and I have to hold the handle down in order for the commode to flush. The repair went good, but the toilet's still not flushing like it should. They put a new device inside the tank, but I still have to hold the handle down in order for it to flush completely. Still, I like American Home Shield, and I trust them. I've had them for years and I'm always pleased with them.

We had a water leak in our refrigerator. The tech was professional and polite. He got the job done right away. Everything has been functioning very well since he came. I recommend American Home Shield.

I've been with American Home Shield for 18 years. They're very reliable when we call for someone to check or fix something. They do what they say they will do. If they can't fix things, they'll replace it.

I had some issues with the plumbing, and submitting the claim to American Home Shield was an easy process. The techs came out, did the work and they were very professional.

The first claim I did went pretty good. I called American Home Shield and they set it up. I received an appointment from Allcity. The tech came out on time and was very professional. He did something and told me what was wrong and then he had to order a part. But I had to call to follow-up because I noticed that it was going into the third week and I didn't hear anything from the time the tech left and he gave his summary on what was wrong with my washer. Then I found out that the part had already come in that previous week and no one reached out to reschedule an appointment.

One of my light fixtures in a room where there were two other light fixtures wasn't working. We thought it was the battery or the light bulbs were out so we replaced those. It still didn't work. So, the tech came and replaced the ballast. It worked fine after that. American Home Shield answers the phone sooner than they say they’re going to, being on-hold-wise, and they help right away. Then usually, within a day or two, I'm hearing from the contractor that they've contracted to fix it. They're usually able to make an appointment quickly.

During the first inspection, the tech said the appliance issue was not due to wear and tear. I complained and asked for American Home Shield to send another inspector. The second guy came in here, he reported the issue, and it was approved that we will get a replacement. They refunded 712 and I had to put in some money but at least I got a replacement and it's a newer version. Also, American Home Shield is okay for me but they have to get somebody who is good and knows what they're doing when inspecting houses.

The control board went out on the heating unit so the heat wouldn't work. The contractor came out and put a new control board in it. They were here for a couple of hours and everything went great.

When the call came in, and I called the company and said, "Hey, what's going on? Are you coming out?" The rep said he was trying to find out what the problem was. When I explained to him what the problem was and what kind of microwave it was, one of them said, "This is a two-man job. It's only one man. We don't have another person.” They had to cancel. I called another company up and told them what it was. They had to reassign the call to another company, which came a couple of days later. That gentleman came in and had the tools that could take the microwave down himself. And then he did the job. He replaced some parts and then that was it.

We submitted a claim for our water heater. It froze and cracked. Our experience with AHS didn't go well this time. First of all, a language barrier is a problem with the customer care advocates on that side of American Home Shield. The second thing is, most of the customer care people are not trained to resolve a problem. They just continually repeat the policy and the procedure. I ended up speaking with somebody in the cancellation department three times because I wasn't getting anywhere with those people. I said, "Forget it. Let's cancel." Even though I've had an account for 13 years.

I have an ongoing claim that's been going on for at least a week now. When I submitted it to AHS, I didn't get an immediate response and they waited almost a week before they could get out. But the techs came and checked the problem. They were very nice and informative. I had to get some other stuff done to dry out where there was water penetration and today, they're supposed to come out and install the water heater with an additional $860 worth of stuff.

AHS is a great company. They resolve things quickly by getting out knowledgeable technicians and backing what they have in the warranty. Recently, a gentlemen came in, knew what the problem was and resolved the issue in probably less than an hour. He was very professional, knowledgeable about the issue and took safety precautions.

There was leakage underneath the sink and there was some part of the faucet handle that was causing it to drain inward. I submitted a claim with AHS and I got a call right away from the plumbing company. The plumber came out that same day and he was good. He fixed the problems that day. All in all, when I've submitted claims with AHS, my experience seems to go well and the companies that they work with are good.

Through all these years I've had American Home Shield, I've never really had a problem until my washing machine broke last year. They couldn't find a part for it. They said the part wasn't being made anymore. Finally, they found the part and that took them three months. It was a big thing. Other than that, American Home Shield usually takes care of stuff right away. We have a claim where the water tank had rusted on the top and it was leaking water from the top. We need a new water heater. A plumber will be coming back out tomorrow. He will be picking up a new water heater, bringing it, and putting it in.

Our water heater started leaking and it needed to be replaced. American Home Shield replaced it but it cost me money. It was an older water heater so the warranty didn't cover the whole price of a brand new one. Every time I needed some repairs made, there was no problem with American Home Shield getting the proper contractors to come out and do the work. Everybody that they have sent out has been super, very upfront, courteous, and professional.

I needed an AC repair. The techs came in, handled the business, and corrected what was broken. They fixed it quickly and they were nice. They were also respectful and professional. I've got another claim right now for a microwave and AHS had somebody come out for that two weeks ago. They're ordering parts and no one has called me so far. I could have gone ahead and bought another microwave if it was going to take this long and if I had known that. Another thing is, AHS would tell you one thing and you would think you'd be covered for something. When my water heater went out, they had someone come out and replace it. But I ended up paying 500 and some dollars for a water heater that could have been $100. So, that killed it for me right there. Everything after that, there always seemed to be a problem.

The thermostat was broken and when I called the claim in, the rep at American Home Shield said that I would get a call from the person who was going to come out to fix the problem. The guy called the very next day and I scheduled an appointment that was convenient for me. That was when he came and he was there on time. He put a new thermostat in within minutes and was gone. He did a great job. He was very nice, proficient, explained everything and answered all my questions. It was wintertime, getting close to changing now but my furnace wasn't kicking in because the thing wasn't working. So, it was very helpful and I was very satisfied. Everything has been working perfectly since then.

I put in a request for my garbage disposal and my hot water heater and the tech came out the same day. He tech replaced the garbage disposal and it was fixed. But I still have to follow up regarding my hot water heater because it's not completely fixed. There were two issues with my hot water heater. The water wasn't getting as hot and there was a noise coming from the bathtub. The tech was able to fix the noise, but the water is still not staying hot at all, so I have to call back. But overall, the work was fine. AHS was professional and they were able to fix most of the issues.

We submitted a claim online for a light fixture outlet that wasn't working. It would turn on but it wouldn't stay on, or sometimes, it wouldn't turn on at all and then it would turn on by itself after the fact. I got a phone call to schedule an appointment with the assigned company. I also got some text messages alerting me that they were coming. The tech did an evaluation and he said he couldn't do anything until they approved it. AHS's website can be a little bit more specific in the options that I could select. I selected “Other” instead of anything more specific ‘cause it didn't offer me the option to select that the outlet was coming in and out. It was just like, “switch outlet.”

There was this pipe that I did not know why it was running water through it. I thought there was something wrong with the plumbing. When the plumber looked at it, he told me it was the water softener. He asked me to show him where the water softener was. He pushed the button and it turned it off. He fixed my problem. I wish I would have YouTubed it because I ended up paying the $75 deductible and he literally just pushed a button.

Although we've had a great techs so far, one of the things that was frustrating was one time, a guy came to our house and he brought a plumber to come over. He said, “Well, your PSI and your water pressure is too high.” I get what they're saying, but I don't control that. I bought the house this way. The guy couldn't touch anything per the whatever, but he said, “Oh, but for $1,000, we can fix that.” Of course, he can, for $1,000.

The process was very easy when I reached out to American Home Shield for a claim. I like them, so far.

For the most part, it's a good experience with American Home Shield. We've been customers for about 20 years now with two different homes. The process was very simple and very self-explanatory. Whenever I make a claim, I go to their website. It's very easy to navigate. It would be nice to have a comment spot where we can give details to American Home Shield that can be passed on to the service provider. I live out in the middle of nowhere and we always have to have a service call where someone comes out to look at the problem. There are some times that I could actually explain the problem so they would be able to come out with possible parts to replace things to save them a trip and save me time without heat or without a washing machine or without whatever.

My shower was leaking. When I would turn it off, the water would still be running. The tech fixed everything and replaced whatever parts were needed. Everything's still working.

My recent claim with AHS was very good. I had a nice time. Our microwave broke. So, one of the parts had to be replaced. They ordered the original part from Samsung and it took about four days for the repair. It’s working fine now.

It's easy to submit claims but I've had five or six times for a contractor to come fix my heater. It kept breaking down They made it sound like it was hard to get American Home Shield to pay for a new furnace. I'm told from American Home Shield that whatever the contractor recommends is what they go by. But if they see the same issue being called in to get repaired, there should be a limit to how many times they repair something versus replacing it. It cost me close to $700 for the $75 I paid each time.

The garage door would not open and the contractor was a 10 out of 10. Since they’ve been out, everything is working perfectly. We could get in and out of our garage. AHS is worth it.

The guys for my recent plumbing repair were nice. They did their jobs good and cleaned up the mess. I was satisfied with everything. I was always glad I had American Home Shield.

The motor of the AC fan had gone out and the tech who serviced it was fast and efficient. He did a good job.

The service guy was really professional. He came in, went up the attic and assessed the unit. There were was a couple of screws missing on the unit. It didn't take him very long and he had it back up and running. So it was a really good experience with that company.

When there was a leak on my bathtub, I submitted the claim over the phone with an agent and it was difficult. Nobody knew what they were talking about. The plumber was great though. I love that part. He came and fixed it.

My water heater was making a bad noise and I called American Home Shield to put in the claim. I went through the recording and the only thing I didn't like about it was that before you could even talk to them about what was going on, they wanted your money first. But they said that the contractor would get in contact with me probably the next day, which they did. They came out, looked at the water heater and said that the settings on the heater were set way too high. They thought that maybe it was what was causing the noise. So, they turned them down. It did not work so I called back AHS for a recall. They contacted the manufacturer of the water heater because apparently, it's still under warranty because it's only a couple of years old. The manufacturer said that they need to replace the thermostat and heating element but they were to order them. They won't be in until sometime this week.

It took a minute to get the parts. When they came in, the young lady who made the repair was very good. We have several policies with American Home Shield and everybody has been professional and would do whatever they could. When there was a delay, they let us know and promised a call back with the changes. They made that call. I recommend AHS to other people.

AHS does a good job. My wife usually calls in the service requests to them then they're recorded on a website. We track the progress through the website and they send us texts regarding the status of the service request. Recently, the water dispenser would leak after it dispensed water and the ice maker wasn't working properly. It was only giving crushed ice but not complete ice cubes. I liked the contractor that came. They were very knowledgeable and did an excellent job with the repair. They taught me a lot about the way the appliances work. The only problem with the repair was that it took a long time to get the parts. I understand because of the pandemic, there is a great deal of difficulty getting parts for certain appliances these days but nobody kept me informed that they were still waiting. I had to call three or four times. Other than that, it went pretty smoothly.

I called because I wasn't getting cold air coming in. A-US Air Conditioning of Texas addressed the problem well, although it was an electrician problem and not an HVAC problem. They lined everything up and got the electrician out.

I submitted a claim to American Home Shield to rekey the locks and the contractor called for it the next day but I was not available. That was on a Thursday and they came on a Monday. They explained what they were going to do and they wore their protective equipment. It was a smooth process. I also submitted a claim for the air conditioner last year and the work took too long. I was without AC for almost two months.

All at once, our plumbing seized up and it put the water out on the floor in the laundry room and nothing would go any place, and the garbage disposal was locked up. The technician came and looked at everything. Instead of just coming in like most plumbers and doing something, he went around and looked at everything and decided what the problem was, and then he started working on that and got it all fixed for us. Everything is working great. We were very happy with American Home Shield and what they have done in our home. AHS is doing a good job and I appreciate it. The only thing was, if I call a plumber, he comes out. With AHS, I called in about plumbing on a Thursday, and it was Monday before they could get there. But the work that they did was stellar.

I got a quick response when I submitted a claim for my microwave. There was a follow-up by text and email and from the contractor as well. The tech came within a few days. He had to order a part that was missing. But he kept me in touch throughout the time. The service was great. When the parts arrived, he made another call to come in and fix it. Overall, I had a great response from both American Home Shield and the contractor they sent to me.

I just moved into my house and when I was gonna use the appliance, it didn't work. Home Shield gave me the contractor's name and they said that someone would follow up with me within 24 hours which they did. The tech was very friendly, respectful, and knowledgeable. He tried his best not to have Home Shield replace my appliance. He said that in all his years, he's never been able not to fix an appliance. He tried everything but my appliance was so old he couldn't get parts for it. So it hasn't been replaced yet.

The technicians were courteous, very friendly and helpful. They took off their shoes and wore masks. There was a faulty electrical outlet somewhere along the circuit and they figured it out and replaced the outlet. They checked the electrical panel to make sure there were no other issues. I would highly recommend them.

I was apprehensive at first about American Home Shield but so far, it's been good. I was put in for a washing machine repair but they changed it to a purchase. They replaced my old unit and put in a new one. Everything went efficiently. The techs got it all set up pretty quickly.

My recent claim for a stovetop was expedited and the technician came in the next day. But the tech was not able to do fix it, so American Home Shield called somebody else. There were parts that had to be ordered. So we're still waiting. Other than that, I've had American Home Shield for a few years and I'm happy with it.

The tech that came out was honest. He found problems I didn't even know I had with my dryer and he was able to get them fixed. The dryer's been working great.

When I bought the house, I wasn't sure how old the furnace was. The previous owners hadn't told me and I know that the house was 25 years old. So, maybe the furnace should be looked at. I made my request online to American Home Shield as I was instructed. They referred someone to me immediately and I had someone come out. The repair guy gave it the once-over to make sure it was okay. He said it was only about 10 years previous to me buying the house that the furnace was replaced. So, that was good to know. But the thermostat, which was 25 years old, was not replaced and I didn't realize that. It wasn't working. So the furnace was running but it wasn't shutting off. I gave another request and the guy came out and replaced the thermostat. It was covered under the warranty and that was great.

My most recent claim was for a garbage disposal and it was pretty easy. A tech came out really fast, so that was great. He was very nice and he had everything with him. I also submitted a claim that same week for a washer and dryer situation. The tech replaced a part and it fixed the heat and cold issue. But the water is still not going to where it's supposed to go. So I was gonna follow up with them and see if the contractor could come back out. Other than that, I'm very happy with the service from American Home Shield. It has helped me with some issues that will have otherwise been very costly for me to come up with.

The gentleman who came out for the ceiling fan was very pleasant. He came on time and did his job. He said the issue was the transformer that went bad. He fixed what was needed. So, we're happy. We've had American Home Shield for a long time and they've helped us out many times. We have recommended it to a couple of our friends and they used them for a while. We will always have American Home Shield till the day we go to the great band.

During a real freeze, my furnace decided to quit, and it was the second time in the last month or two. I called my furnace man and he came out, wiggled some wires, tightened things up, and it came back on. It worked for about two weeks and it went off again. I called him back out and he said that the problem was an electric switch box, and I needed an electrician to come out. I went back to American Home Shield and they sent Georgia Boy out. They couldn't find anything particularly wrong with it. I thought we were going to have to replace this switch box. They tinkered with it and checked it, so it's never gone funky since. American Home Shield also replaced our hot water heater that had gone bad and wore out a couple of years ago. I'm happy with them so far. I have no complaints against them as long as they give me good coverage.

The tech was awesome. He was quick to knowing exactly what was wrong with the appliance and got it fixed in a reasonable amount of time. We've had other claims in the past that were not that good though. One took forever. They had to come back out five times. Still, I enjoy having American Home Shield. It's a good peace of mind to have. It's very user-friendly and they have people come out quick to fix the problem.

Everyone's been a big fail, across the board, specifically with Whirlpool and predominantly with American Home Shield. It's been just a cluster. The problem was, Whirlpool claims that they never submitted their report. I said, "I met the guy. He came to my house, he looked at my induction range and submitted a report." Then Whirlpool claimed they never received it. So that cost me about a month of back and forth. Every other day, 45 minutes to an hour on the phone. It was a disaster. Then I had to escalate it to the executive levels, where I said, “I'm done with these people.” Finally, they started taking me seriously and looking at it. They couldn't believe how it was mismanaged from the start. I got one of their specialists involved and they've been helping me. I've gotten some progress on items.

I had a rekey. The tech that came out was outstanding and knowledgeable. She was courteous and efficient too. Any questions asked, she was right there to answer anything that I wanted.

My dryer wasn't staying on. A tech came in and right away knew what the problem was. Once he took everything apart, he realized he was correct. It was just the belt. It was an easy fix that took 20 minutes. Everything's been great with American Home Shield including their response time.

I've been with American Home Shield for 10 years or maybe more because it was very reliable and customer-friendly. However, Sonia, the lady that I talked to, said my HVAC wasn't replaced. At first, I liked the service. But after AHS denied the authorization of the heat kit, which the contractor forgot to install, and going back and forth, that was the straw that broke the camel's back. I'm gonna switch. Read the reviews.

Our tenants have been putting so many requests in for something to be fixed. One time, there was no heat on the downstairs part of the house and it was resolved. We're disappointed with some of the stuff though. Some things have been coming through that American Home Shield won't cover. Twice, we had electrical issues that we had to pay a lot more out of pocket. American Home Shield has taken care of minor things. However, for what we pay every month and what we're getting, we're not too happy with them right now, especially with what happened this last time with a weather issue and we needed help. We had water damage, and our water heater burst. We weren’t covered for that. There was all this other stuff in the house too.

I’ve been receiving brochures in the mail about AHS but I constantly kept throwing them away. Then one Saturday morning, I called them and spoke with a gentleman. He was talking about programs and the different options that I had. I told him that I'd call back then I waited and emailed, asked a few friends about it because they had it. They were telling me they had a good experience, so I went ahead and purchased the policy.

The furnace was lighting unreliably. The AC would turn on and the air would start fine, but sometimes it would be warm, then sometimes it would remain cold. So, I called up the people that installed it and they gave me a couple of diagnostics to go through. It looked like it was going to need some sort of repair and one of the components was faulty. So, I scheduled with American Home Shield and the Alpha Heating guys came twice. The first time they were here, they took a look at it, did a bunch of diagnostics on the electrics, and figured out that it was the circuit board that was faulty. That was pretty quick and took 20 minutes or so.

My furnace wasn't heating. The tech had to put in a new part. Overall, my experience with American Home Shield has been pretty good. Sometimes though, the people they assign to repair my problems are not the quality I would like.

Calling AHS is better when filing a claim. I tried doing it online and it led to miscommunication because the webpage will not allow you to put in your work order unless you put it in more than one time. But unnecessarily charges can occur because you can't say exactly what's wrong without picking out more than one item.

We used another home warranty company before Home Shield. The home warranty was a good deal for us because we had an older house and things were breaking down. However, that home warranty company was awful to deal with. I did a lot of research to find what the best company was. American Home Shield came up as the best and we have been very satisfied with what they've offered.

I went to the American Home Shield webpage on my phone to make the claim for the pilot light on my water heater, and it was easy. The tech showed up. He was on time, very polite and got to the door. He even removed his shoes upon entering the home. He was in and out in five minutes. It was a simple interaction. I had some locks rekeyed in the home and the locksmiths were good. AHS is very good value for your money.

My AC wasn't working. We liked the contractor that was sent. We've dealt with them one time before and they were always good.

We were having trouble with our furnace and the contractor handled it very well. They were very efficient and professional. They came in, assessed the issue, and within two hours, they were back to fix the problem. American Home Shield was perfect. All we did was call the number, they got somebody out there, and it was great.

It was easy doing a garbage disposal claim to American Home Shield. The technician got the job done.

My Samsung convection oven stopped working. I did the claim online with American Home Shield and paid the fee. Then, Anthony, the repair guy, called me on Monday and diagnosed it over the phone. He came out and it was done. The oven’s working and it was awesome. He was great and super nice.

The service company did a good job of troubleshooting the appliance, getting a part ordered, coming in and accomplishing the task at hand. But American Home Shield is a for-profit company, and they're going to pay as little as they can to those people they contract with, and they're going to maximize their profitability by not taking care of certain things, which they've done in my case.

I have an issue with my refrigerator and a contractor is due to come out tomorrow. I had a couple of contractors come out for the same issue. It's not really a problem because American Home Shield is just getting different people to come out to diagnose it for them to push the issue with Samsung. Because from what the last technician told me, the refrigerator is still up under warranty. However, the technician coming on Saturday will be the third technician. The first two that came out told me the exact same thing. The last technician told me that most of the time, with the issue I'm having with my refrigerator, they just replace it. Both the technicians that came out were accommodating to my issues and very informative.

Everything went well. The motherboard on the oven wall unit went out for the second time and they said that that model was being discontinued so they had to replace it. However, the time it took from ordering the appliance and having it shipped and installed was lengthy. It took about two and a half weeks.