American Home Shield Reviews

American Home Shield sent Advanced Home Services out for an AC issue. It's like a little cylinder that went bad. They were able to replace it and get it fixed. Also, they had to add a little Freon to my system. They told me everything that they were gonna be doing and told me exactly what it’s gonna be if it was any extra, and what I would have to pay extra. So, I was very pleased with their customer service and how they were very professional in doing their job.

I filed a claim and American Home Shield said the contractor had 48 hours but I wanted to make sure it was taken care of. We were going out of town so I didn't wanna wait anymore. I called on the second day to schedule an appointment. Premier Heating Cooling and Refrigeration came out, assessed the situation, and were very informative. They identified that a fuse in the AC had gone out and I needed to replace it. It took them an hour or two to resolve the issue. They didn't have that particular fuse in stock on their van so they had to go out and source it. I've had a home warranty for the last three years and at this point, we're not using it at the same rate which we were and that's the reason I'll cancel it. But American Home Shield was good. I only had the one claim within the one year and I thought they were fine.

A-US Air Conditioning did seem to do a pretty good job restoring, repairing and replacing the AC. The unit they put in is nice. It uses R134a. But they didn't finish the job it seemed to me. The fan doesn't blow air through the house. The air conditioning just kind of drifts out of the vents. There's no push behind it. They also said they will install a thermostat and they never did. I've been calling them for two, three weeks now. The guy keeps telling me he'll send somebody over but he never does. I understand some things are beyond American Home Shield's control like the fact that our refrigerant is no longer used. That was one of the reasons why I went with the new air conditioning unit. Every year during the summer for the last three, four years, the air conditioning went out. We hadn't put a refrigerant in and they said there was nothing they could do and they would have to charge a higher price due to the refrigerant used.

They really worked hard to resolve it and although it took a few trips, they hung in there and got it done.

It took me a day into the next day to dry clothes where it normally takes two loads for them to dry. I had someone come out. All of a sudden when it was time to wash again the next week, I had the same problem where the drying was taking me all the way into the next day. I called American Home Shield for somebody to come back out. Another guy came out from Sears and now everything is great. He said the dryer needed to be pulled out and set up against the wall because of the core that was connected to go out to where the stuff go out. It should be pulled out but instead, it was crunching it and that’s where all the stuff was staying, which was right in one spot, and that's why the clothes weren't drying. Now, my unit seems to be working again because I just washed again and the clothes dried one time. It was probably about another five minutes on the next dry.

The electricity was not working. The technician had to wait for Pacific Gas to come and shut off the electricity in the house. We waited about three months because of COVID-19. When they fixed the electricity in the living room, the electricity in the kitchen didn't work. When they fixed the electricity in the kitchen, the electricity in the bedroom didn't work. The technician suggested that maybe it was from the breakers. He did change the breakers and it worked perfectly since that day. He was very friendly and professional. He did care that we had some part of the house where the electricity was not working. We are working from our house and I have two of my sons who are students. We desperately need electricity in my house.

Our dishwasher wasn't draining. It was filling up and spilling on the floor. I called AHS and GE Appliances came out within a few days. First time, the first tech told me he fixed it but he didn't. The next day, it overflowed again and they had to send somebody else out. That guy fixed it. I like having coverage with American Home Shield as it saves me money.

My AC stopped working, so R Harris came and helped me fix it. I went online and submitted my claim to American Home Shield. The website is pretty good. The contractor came a couple of days later which is okay. I would have preferred for them to come the next day because under this summer heat, it's hard to stay without an AC. The gentleman who came was very friendly, and he seemed to be knowledgeable and he helped me fix it without any issues.

When I flipped my air conditioner switch to have it come on, it just never did. I contacted my homeowner’s insurance and submitted a claim. They said that NW Sundance Services would be contacting me back shortly after I did that and they did. They were great. Since they came, everything has been good. We were in 90 plus degree temperatures and the repair has really benefited us quite a bit.

It has been almost 2 weeks since I submitted initial AC request and it still isn't repaired. The contractors they selected are terrible, and AHS/contractors are "unable" to give me updates. I have called both parties multiple times over the last week and I finally got AHS to say they have shipped the part, but they were unable to give me an estimated delivery date and the AC contractors will not schedule an repair appointment until they get the part and "make sure it is correct".

We have tried to get our refrigerator repaired through this home warranty company for over 2 weeks. The first contractor came out and said he needed to order a part. He never came back. When we called, AHS said they no longer worked with that contractor and would send a new company out. They never came, and did not return 4 phone calls to set an appointment. We called AHS, waited forever for an agent, who apologized and said she would assign the job to another contractor. Never heard another word. There is no place on their website to contact customer service except to call. I have been on hold for 42 minutes as of right now, still cannot get through their customer service line. We have had excellent service from AHS in the past, but something has changed. Now, I would recommend you look elsewhere for your warranty.

My microwave is covered by a American Home Shield warranty. It's broken. Here is the experience I have had trying to get it repaired. American Home Shield has assigned three vendors thus far. The work order was first assigned to Appliance 911, when I contacted them they told me they did not have enough technicians to remove the appliance and see what parts were needed. So I went back to American Home Shield. The second vendor assigned was Pinnacle Appliance Repair, they replaced parts, but found that this did not fix the problem and left. I called American Home Shield and they stated a new dispatch had to be created to send Pinnacle back to get an estimate for replacement. Pinnacle did not respond, so I called and found that American Home Shield had reassigned the work to Sears.

We had an issue with the garbage disposal. I submitted a claim online to AHS. Their website was faster than trying to get an agent on the line. When I submitted it, it said that a contractor would call me within 48 hours. The contractors came and they did a pretty good job. I didn't have any complaints about them. Everything is working since then. I haven't had any problems. I have good experience with AHS as well.

The pilot wouldn’t stay lit on the water heater, and apparently the sensor was out. We had to call American Home Shield then somebody from there called Mr. Rooter. Mr. Rooter had to replace the sensor and then they also had to glue the main plate that was in there. Then they ended up having to replace the actual burning burner plate too ‘cause it was bad. Mr. Rooter did a pretty good job with it. Everything has been great and I don't have women complaining about no hot water.

We got latched on American Home Shield when we bought the house. I would've preferred to choose my own but in a situation like warranties, you never actually wanna use them. So, I'm glad they weren't terrible. I called them up on a whim as I was personally exploring options to fix the thing myself and then, at the back of my mind, I remembered that this was free. The worst that could happen was that AHS was gonna give me some runaround. The interactions with them were short and sweet. I told them I had a problem with my system and they said they were sending a guy.

We live in an older home and things happen. My husband doesn't know electrical stuff and anything like that. So, it's nice to know that we can call American Home Shield. One of the things our garage door needed wasn't covered, but it is what it is. Also, I had to have my cooktop replaced and the contractor came out and ordered it. When they got here, they said it was not gonna fit because there was this piece of wood in here. That needed to be cut out and the contractor doesn't do any of the carpentry work. So, I had to find somebody to do that. Then, I was supposed to call them back to have them hook it up but my neighbor who happened to be in town said he could do it. If you have somebody that can do it, that’s great but that's not any fault of theirs.

The technician from The Supreme Service Group came out for our washing machine and dryer as it wasn’t washing my clothes. He repaired it the same day and he was professional. The appliance is working way better now than it was in the beginning. Everything is good now.

I had American Home Shield at another home and then I transferred it to this home four years ago. I'm kind of disappointed in them compared to how they used to be years ago. I noticed that they've changed a lot. I'm really not pleased with them ‘cause I had an issue last year with my air conditioner and nobody could find anything. I knew something was going on ‘cause my air wasn’t getting cool and then it just started working. I got the runaround like crazy.

Aaron Pools came out and replaced the seal on my pool pump. I have to call back because they replaced the lid on there but it's still leaking water. But it is working right now. The claim went pretty good. So far, American Home Shield has taken care of all the issues that I have had with them. I've had them for a couple years now.

It's very easy to submit claims with American Home Shield. I just don't like the AC company they work with. But 495 Garage Door did a great job. They fixed my garage opener and I'm very happy with them.

Seabolt’s Heating and Cooling is always nice to work with. He always answers the phone when I call to ask questions. He's really good about coming out if there's a problem, like when they installed the AC unit, it didn't work and he called to follow up and check. I said it did not work so then he came back. We all stayed far away from each other and then they didn't wear masks, but I didn't feel like they had done anything bad.

A problem that I used to have with American Home Shield is that whenever their contractors would show up, they would need my $75 upfront before they even walk through my door. A lot of them would show up, get the $75 and act like they were checking stuff then leave. For the most part, those contractors were a bunch of crooks. I called a complained about them some time back. Now, AHS charges it to my credit card and they don't let their contractor pick up the money like they used to. I like their current policy to collect the service fee after the job is completed.

We had keying done through Home Shield. The locks were changed. It was a good job. The technicians from C&D Lock and Security were very good. I understand that the woman that was with the guy was one of the first professional locksmiths to be qualified in Oregon.

We’re satisfied with American Home Shield. Having a home warranty is great ‘cause you never know what's gonna happen. When we submitted our first claim, we didn't have a hard time. Working with the contractor was simple. They were great about calling us and letting us know they were on their way, which was convenient because then we knew when to be home. The only thing is they couldn't fix it so I have submitted a receipt of a new microwave that I installed myself. I got an email a few days later after I submitted the receipt, and American Home Shield is cutting a check over for the amount that they had approved for the replacement. It takes a few days but I don't know if it was sent out yet. I called and I was on the phone for about two hours waiting to talk to somebody but it's different now because of this whole COVID. Worst case scenario, if it’s over a week, then I'll call back.

The contractor came out and they said that they had to recontact Home Shield to see what needs to be done with my bathroom fan. I'm still waiting on someone to recontact me to find out exactly what's gonna happen. The contractor stated that the one that was installed wasn't supposed to be in the bathroom. He had to get confirmation to find out if they were gonna replace it or what was gonna happen with my request. I was never recontacted and it's been at least a few months. This is the first time with this contractor and I've never had this issue before with Home Shield. Most of the contractors have always been pretty good and responsive in getting things fixed.

I just had another claim two weeks before. And as soon as that company heard about my issue, they contacted me. On the other hand, InterTech put the warranty contract on the back burner because I had to call them to see when I could get on the schedule. Last year, I had an issue and it took them forever to resolve it. So, I'm not really keen on them as a company. But the individual that they sent was delightful. It's much more affordable to pay a plumber's fee with Home Shield than it would be them just coming to my home and being able to charge me whatever they wished. It's a good value.

I've been having trouble with the dryer and I already had American Home Shield come out several times with that. The guy from Sears did the work and then it did the same thing. He changed the same part and another one. The last issue was that it sounded there were shoes in the dryer, like a big noise. I thought it was the bearings and then I had three different things wrong with it. I called AHS and it took forever for me to get them. Sometimes I wait on hold for an hour on the phone. I talked to different reps. I had to keep calling back. They told me when the appointment would be but it never was.

I've had American Home Shield for about 15 years and it's easy to submit a claim to them. Their contractors come out within 24 hours. Recently, Sun Powered Solutions came and fixed my swamp cooler. They were very prompt and pretty much on the timeframe that they gave me. They guy was in and out within 15, 20 minutes.

My initial service call was a horrible experience. I was on hold for three hours and I literally stayed on hold because my AC went out. AHS could not get me connected with anyone. Once I got a chance to speak to the representative, they referred my claim out. Also, the individuals did not get back with me until three weeks later.

The dryer wouldn’t turn on and my daughter called the claim with American Home Shield in. Then we were told when the contractor would come and they came. The dryer is working now. I had American Home Shield before years ago. They've gotten much more expensive but so far, the experience has been all right.

The air conditioner stopped cooling and Peycor came out. It needed some Freon and then they changed out the thermostat box on the wall. If this ever happened, I don’t know why I had never gotten Peycor before. Professional, kind, efficient, on time, honest, fair. They were just perfect people. Overall, I love AHS. Keep up the great work.

The contractors that came out were good. They got here on time and they fixed my air conditioner. We've had three issues. It was a switch, the capacitor and then our damper motor had to be replaced. We're still waiting for the motor for the damper, but it's because of all the shipping is behind these days. I like that I can do most things online with AHS. It's just that if I have a big problem that I need help with, it's hard to get anybody on the phone. Also, the plumbers take too long to get here. But I like American Home Shield.

Knock Out Pools originally came out to replace my pump seal. Then I called the tech back three days later 'cause it was producing chlorine at 100% and I couldn't drop it down to 60% like it was supposed to do. The technician came out and tried to do it, and it wouldn't do it either. So, he said that the circuit board was bad and he had to order one. He also said that he had to get approval from American Home Shield. The technician has been out here several times. He's patient and really friendly. We've had American Home Shield ever since we moved in a little over four years ago and so far, I'm very pleased with them.

The ice maker in the refrigerator quit cooling. I called American Home Shield and everything went really well. The technician had to order a part and it was done at the most, a week. I was amazed at how fast everything took place, how you'd pay your $100 right up front and they came, and how professional everybody was from AHS to Jeff.

I got through a pretty good process when I submit claims to American Home Shield. Recently, their contractor A.G. Plumbing came to my place to replace a faucet. They got to me around a week after I submitted a claim.

We got a referral from someone saying that American Home Shield was really good so we went with them. Recently, GM Appliance Services came out and they were quick, real neat and professional. The guy came out the first time to look at the washing machine then he determined that it couldn't be fixed. He then put in a request for it to be replaced. When the request went in, it took almost two weeks before we heard back from someone. I've tried to call several times and I had a hard time getting through. Eventually, someone called me back and told me that the order was received for it to get replaced, and the lady on the phone had set everything up. After that, everything went kind of smoothly.

The spring on the motor part broke and the garage door was half up and half down. The garage door had to be manually put down until the guy from Hometown Garage Doors came. We don't have a lot of garage door opener repair people around here and he came from Oklahoma City. He called me the day before to ask me a good time to come and then, whenever he asked me what it was doing and I told him, he said that he knew exactly what he needed to bring with him. He said he would need to run by the shop and get that. So, when he came down the next day, he said that it was exactly what I described to him and he fixed it. I was impressed with him.

I submit claims American Home Shield over the phone and so far, their contractors have been good. The recent one was Control Plumbing and they were great.

My daughter filled out a claim form online and submitted it to American Home Shield regarding our refrigerator issue. Somebody from there responded and they sent Omega Force Appliance Repair out to fix the issue. So far, she has had no trouble when she submitted her claim when her refrigerator, ice dispenser and water dispenser stopped working. We've been very satisfied with their warranty on the house we own together. AHS has a very good warranty. It has come in handy and given us comfort. I'm a real estate agent and I'm very familiar with American Home Shield. I work for Coldwell Banker Real Estate and AHS is our preferred partner.

I was having issues with the air not getting cool. I did a claim to American Home Shield online. The website was pretty good but that was my last resort because I tried to call and I couldn't get anybody on the phone. This was my first claim. They said the call volume was high and I waited about an hour and I just gave up and just did it online. The website was easy to use, and I got an alert in my phone as to when I'd be contacted by the contractor. Flowertown Heating and Air came out and they were good. I didn't know I needed coolant but they helped with the issue because it's cool now. I wasn't expecting the extra $100 for the refrigerant on top of what I paid to Flowertown. But so far, the repair has helped tremendously.

We purchased AHS last year. We have a brand new house, but it's already five years old so the original warranty had expired. So we decided to purchase one from a recommendation of a friend and we had not had any problems. Then sure enough, now this summer when it got warm, we turned our air conditioning on and it wasn't working. It just wasn't cooling. AHS sent a repair person who came out and fixed the problem. But then I noticed that it still wasn't really cooling. He came back out and he repaired it. After two visits, he was fine. He was easy to schedule. For me, the experience was positive.

My dishwasher wasn't emptying and after I called American Home Shield, they assigned someone to me. The assigned contractor called me within 24 hours, and said they would be here the following day. She was here at 8 o'clock that morning and she was very good. She took care of the issue and I have not had a problem with the dishwasher since she came. However, some of the contractors are not good and they don't solve the problem. I have to recall them and the problem is American Home Shield will send them back every time. I then tell them to send me a new contractor since I don't want that contractor and so far, I have not had a problem with American Home Shield.

I had company and they said that it was hot in my house. So, I said that I would check and make sure nothing was wrong. I called American Home Shield to have somebody come look at my AC and make sure that it was working correctly. The contractor didn’t find anything wrong with the AC and it's doing what it's supposed to do. The guy just said that Texas heat is hot and he explained to me that my air conditioner is made to only get 20 degrees cooler than it is from the outside. The other thing he said is that my unit is kinda small for my house. Before the AC. I had a claim for garbage disposal. It wasn't working so I called AHS and the technician ended up replacing it. I've had a few claims with AHS and I haven't had any issues with any of them.

Everything that I've ever called American Home Shield about has worked out well. They've done a good job and fixed my problems.

I had a service request with American Home Shield that I did online. I had no problem with the service request, although they need to provide an option where you can type in the problem as opposed to selecting from their own little menu that they provide, which is kinda limited. The gentleman from the company that came out was very professional. He did what he said he was gonna do. He looked at the system and told me what was wrong. He put a new capacitor in, wherein I've had another company come out and say that I needed Freon. He said my Freon levels were fine. He turned it on, and it cooled the room like it's supposed to.

We have no issues with submitting claims with AHS. Our recent claim regarding our plumbing went well too. However, we have an outstanding issue right now on an HVAC system and they’ve used at least the same contractor the last two times. It's still outstanding, which is annoying, so not great there. Also, there's some turnaround time metrics that they're looking at. So this most recent situation, which happened yesterday, this is for a second home, but we won't be there until August 1st. The rep told us we need to cancel the request and then re-request it a couple of days in advance. My response to her was, “Last time, when you scheduled with them, it took several days.” They weren't available within two days. So that was concerning. They're not the best in terms of their customer service.

For electrical claims, I have no problems with American Home Shield. For the appliances, I'm thinking of not renewing my warranty with them and then I will go to another warranty company. I don't know what they cover as far as the appliances. I read a lot of negative feedback about American Home Shield. And I have a very bad experience with American Home Shield's coverage. I am blind with my coverage because when I bought the house, it was my agent who bought it for me and then everything is not covered.

I had an AC problem then I filed the claim online. Using the AHS website was easy and having someone to come out to our home was fairly quick. It took longer for them to come to fix it than to assess it. I might have called them on a Wednesday and they came Friday. I needed a whole new AC unit and my house wiring was older than the new AC unit so I had to pay for the wiring. When AHS called to tell me that everything was covered except for the updating of the wiring, the lady told me that it was gonna be 200. But when the guy was done, it was 350. I was a little bit shocked there. I tried to call somebody and see if that was something that AHS knew about or was that supposed to happen, but they told me I was gonna be on hold for an hour and 15 minutes. That was not good. I just paid the 350.

T & J Investments did a good service. But I was very disappointed with Jaeger Electric. I had a ceiling fan that had been installed. The first day that the contractor had installed it, it was working. But for some reason, after it got turned off, it stopped working. I was not able to get it working with the remote and it wasn't working through the switch. When I first called American Home Shield, they sent out a guy with Jaeger Electric. He came in and gave me 10 minute max. He looked at the fan, took it down, and took my sensor out and my remote. He told me he would need to contact American Home Shield and get an approval for the replacement of the fan and that they would be in touch. But he was in a hurry.

Dempsey Oil's service was excellent. They have two professionals that I've worked with and both of them were stellar. The only issue I really had was there were two calls for the same item and it wasn't a call that I've made. It was a second call that AHS had put in the database with a different tagline. It’s furnace and it’s boiler and they made a second item for boiler. They wanted to charge me another $125 ‘cause it looked like I had a third call at the time. I explained to them that there was no other call and they were good about fixing it.

Our microwave stopped heating and I had to wait for Appliances N More to come for about a week and a half. It took a while but when the tech came, he was able to diagnose the problem and even had a part with him to fix the microwave. They had asked me what was wrong with it, so they had an idea ahead of time. We've had Home Shield for years now and we've always had good experiences.

I have had American Home Shield for a year. I had received it originally through the purchase of my house. I had negotiated for this because of the AC looking aged. It also looked damaged on the corners from the previous owner's pets. I had illustrated my concern with american home shield when getting my warranty. That there was previous damage from the owner before. However they responded no concern here. You are still covered. I went on with my enjoyment of my new house my wife and me in joy. A few months ago my ac went out. I called, paid the 75 just for the man to replace a fuse and leave. Unfortunately, I wasn't home as I would have had a issue because fuses are a preventive from shorting the whole system. Something had to of caused the issue. However, it was working. Wife was happy so I was happy.

Horrible and very painful experience with American Home Shield. Had 2 issues. One with my cooktop gas range and other with my oven. Delayed by months and months without any response. Cannot open a case online or complaint. Had to wait for 4 hours on a call... Please please help.

I filed a claim with American Home Shield (AHS) on June 21, 2020. I had a leaking water heater and my tenant called a plumber who came out and said that the water regulator was bad and needed to be replaced. The water regulator was making the water pressure too high in the house which was causing the leak on the water heater. I told my tenant that I would call my home warranty. I filed a claim and the next day a plumber came out. I called that plumber and told him what the previous plumber had said. He inspected the issues and agreed with the first plumber. He told me that he would have to call my home warranty for approval.

We filed a claim on our leaking water heater with AHS. They sent out their plumber. The technician agreed the WH needed to be replaced but then proceeded to write up the diagnosis as water damage caused by a leaking roof. We have lived in our home 15 years and have never had a roof leak. AHS immediately denied the claim. The authorizations dept individual I spoke with refused to allow a second opinion from an independent licensed plumber that I agreed to pay for.

It's an ok company for servicing your systems and appliances. They are really shady when it comes to replacing an item. You will get the run around for weeks if you get any customer service at all. They will fix an item 5 to 6 times a year. I have had my washer and dryer fixed at least 5 times combined paying $75 dollar service charge each time. Finally after 3 return calls on my washer I overhear the Tech who put the agent on speaker so I could hear, attempted to be coerced into fixing the washer while he is clearly telling her the washer needs to be replaced. That was a week and a half ago. Minus a few service charges and paid membership for 13 years. 13 years! They should be giving me 3 washers.

It’s been 3 months and our dishwasher is still not fixed. Contractor is also puzzled by AHS response recently as they are not responding to them as well. If you try to contact AHS the average waiting time is 3-4 hrs and you have to just hung up. I am not sure what is going on with the company.

7/9/202 I put in for a service call for my AC, and I actually called them. Agent was nice and I had my appointment with a contractor. He was nice and said it was my cooling coil, he would talk to the AHS, order the part in which he did and call me to replace the coil and it would be done by Wednesday or Thursday the next week. It's been 114-115 out here and I am older with a person that does chemo. I have called so many times, put on hold, hung up on, told misinformation, still waiting for a supervisor to call me. 8 days and nothing yet, last night I reached out again and talked to ALVIN and she promised me she would call me this morning NOTHING.

Please read reviews before going with this company. We have had a malfunctioning dishwasher (leak/ won't turn on) for 70 business days. Before you purchase AHS be sure to try their "live chat" button on their website, which they claim works but is actually just an icon without a hyperlink. Also, please try calling their service line for existing claims to see how long you will wait (1 hr min each time for me), as well as how poor the connection is between you and the service rep. If you get hung up on after asking them for their name or for a supervisor, don't be surprised, that has happened at least 4 times for me.

AHS has sent a subcontractor out 4 times now without resolution. What will it take to get the appliance replaced. They ask for type appliance, brand type and model number yet they sent a unqualified tech with a 4 hour window. There is no way to contact AHS for problems outside the 1 hour wait on their various 800 numbers. I have asked for a callback on their online request form but no response. They are quick to pass you off to a tech or the contractor who has no authorization. I am very very frustrated to be without a fridge after changing 3 parts and 4 visits in July 100 degrees in northern California. Get it right ASAP AHS. Ps. you have my contact info.

Had a leak behind a fridge, WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. After waiting hours, multiple times on hold, the customer service reps are of no use. They can only offer calls back which they company does not follow through on. Countless hours waiting, countless service reps, none can offer any help or information that isn't on the website. They are very quick to charge you money but offer no help.

This is the 2nd time I've contacted AHS to fix an issue and been told by the contractor that the service "is not covered". They basically charge a service fee to have someone come out to your home to give a quote that would be free if you just contacted the company directly. For this particular service, I called because I get no airflow at all in one of the bedrooms in my home (purchased last September). No one contacted me to set up the appointment. A message was left on my phone late at night that someone would be out the next day but the time wasn't good for me, I couldn't be home due to work. I called first thing the next morning and had to leave a message, no one called back. The technician called about 30 mins prior to my appointment time to say he was on the way and I told him I couldn't be home and that I tried to reschedule with his office but no one answered or returned my call.

I put in a claim on 23 June 20 about my A/C not working/cooling. The first company could not get to us soon enough so I called back to get someone else. They gave me another company who came out and said the the unit had to be replaced. No longer parts available to fix the unit. I never received a status report from AHS so I called only to be on hold for over an hour each time. Finally I was told that the company never put in his report, so the agent call and emailed the company and then closed out the order. They put in another work order so that someone else could come out and the company told us that AHS had sent them out for a second opinion. I checked for the status of this company and then called, now we were told that they were trying to find replacement parts.

Stacy called me and made sure my issue was addressed and he listened to me. Whoever he is, he needs a raise. I don’t like what I experienced but I’m going to change my rating specifically because of Stacy. I have ran into so many roadblocks with American Home Shield like a 3 hour wait time. Stacy took care of the problem, he took ownership for the company, but more importantly he made sure he was empathetic and understood my experience. He took me from being very upset with American Home Shield to being happy that this person called me addressed the issues. Now things have been resolved and I thank them. I will continue to use AHS for my multiple properties.

We got the refund after 1 month.

I had a leak in my air conditioning. American Home Shield was not answering the phone so I had to file a claim online. They were very efficient with their chat. I had immediate assistance and they scheduled an appointment. The first time the technician from United Air Temp came here, he did nothing and I got really upset. He said he didn't have the tools and that it should be with a plumber. I told him I didn't know any of that and that the problem is in my AC and they were the ones sent by my insurance. I told him to take care of it.

I have had a contract with AHS for 4 years. I now want to cancel my contract. I have called 4 times. The first time I called was in May (hold time 45 min) and the “retention” rep said I had to call back one day before the contract ended to cancel. So I called yesterday (hold time 50 min) and the response was “the department is not available” to cancel my contract. I was told I would receive a phone call at 5:30p today to finish the cancelation. No phone call. I tried calling and was on hold for an hour. My husband called again and was told AGAIN (after hold time of 45 min) that the department wasn’t available that could cancel my account. I have filed a complaint with the BBB and any further charges to my credit card will be reported as fraudulent. There is literally no other way to cancel your contract than by calling. The run-around is purely to get you to give up and allow the payments to continue. This is unethical and entrapment.

The AC pipes weren't sealed properly so the water was drizzling out slow enough that it accumulated over time. The tech from Airmax was very professional. He ended up having to come back a second time to verify things. He put in the time and he did a good job. I wanna keep my warranty with Home Shield. It's a great insurance policy to have.

The submission and payment process with American Home Shield have all been fine although sometimes, when I put in a request, there's not always an option to put in more detail. So, when the plumber or the contractor does call, I have to either repeat or they are looking for more information. There should be an opportunity to put that in the request form beforehand or ahead of time. But everybody has been very respectful and helpful. Sometimes, I don't always love paying $75 every time somebody comes up but I know that’s way better than what it could be. I received some help fixing a couple of toilets and the one thing that I didn't receive much help on was installing a water filter but that might not be in the scope of what's covered. So, the contractor gave me some advice and said that they could come back if I needed help but I wasn't given much of a direction on that one and I had to get some outside help.

I've had really good service with American Home Shield and I've already renewed my contract for next year. Draingo came out for my claim and the tech brought the part, replaced it and fixed it in one trip. I had another claim for my hot water heater. The contractor had to order a unit and they were able to get one through Home Depot. It took an extra day but they came out quickly. They were very professional and they took care of the problem. A few months later, I had a similar problem with the new hot water heater and they came right back out. The issue was with a pop-off valve. The tech fixed it immediately and it was good to go. So I had really good results with them.

We like working with American Home Shield. However, the wait time sometimes to get someone to answer is lengthy. But I know with the pandemic, it’s everywhere. Other than that, we haven't had any issues with any of their contractors.

There were a few times when we would set the AC unit to come on, let's say, at 70 degrees and it wouldn't click on for maybe two hours. One time, my wife and I left to go do something. By the time we came back, it still hadn't come on although eventually, it did. The contractor showed up on time, came in, checked the AC and did the work they needed to do on the inside. They cleaned out a clogged drain. We had someone come out a few days after them and inspect our roof. Our insurance company mentioned that the covering of the AC unit that protects the machinery and such needed to be replaced. The contractor should've seen that and maybe done that work as well, even though we called because the interior was not cooling.

The motherboard on our dryer had an issue. I called AHS and got an automated and asked me what appliance, and then it sent me the notification of who they were turning me over to. Then when the company called to make the appointment, the rep had asked some questions. They sent out a repair person to do the evaluation. We troubleshot so we pretty much knew what it was. They didn't have the part so they scheduled to come back. The technician came back the next day and fixed it.

The air conditioner was blowing hot air and the technicians who came were very informative and professional. I've had coverage with American Home Shield for a couple of years and they’ve helped me out. Even when I called them back for certain instructions or something because we accidentally locked out the system. They were very helpful and sent me the manual for the thermostat through email, so I had the instructions.

There was a part that was broken inside the heater. It had something to do with the heating thermostat or mechanism in there 'cause the heater wouldn't come up to speed. I just called American Home Shield and they put me in touch with the vendor. Once they scheduled the repair with the Maui Pool Service, they took over. Maui diagnosed the problem but they didn't have this part on their truck, so they ordered it. It took them about a week to get that and then they came out and fixed it. They just popped it right in and it took them less than 10 minutes and everything worked fine after that.

I filed an AC claim with Home Shield online and then, I got an email that Reep's Air & Refrigeration would call. They did and their tech was out the following day. I was very satisfied with the timeframe and the tech was very good and professional. He went up the attic and checked something. He replaced a part, added some Freon, and got the job done. We haven't had any more trouble with the AC unit since.

There was a leak where the pipes connect to the water heater and Kintex Plumbing came out. Everything worked out really well and the tenants were very happy. We had good comments with the service. This is the first time we've used American Home Shield and it worked out so well. The service was quick, easy and convenient. I bought a new policy for the place where I'm staying now too.

I'm really pleased with Home Shield. I liked their ratings. I googled them and the other companies, and Home Shield had the best ratings on it. Their claims process is quick and easy and really convenient. I did a claim for the refrigerator and someone from Champco came out the next day. I already told my sister about Home Shield, and I got this warranty for my other home too.

California Appliance had to come out twice to fix the refrigerator and they fixed it. The technicians were good. The coverage makes it easy to pick up the phone, call AHS, and somebody comes out.

Lafayette Refrigeration came and serviced my stove. The tech could not find the model number of the stove. So, he deemed it unrepairable. There were several things that were going wrong with it. He also serviced my refrigerator. It was leaking from the top and there was water at the bottom of it. The seal around the top of the freezer was not working well. Both the stove and refrigerator got taken care of to be replaced.

When I submitted my claim regarding my fridge to American Home Shield, their contractor Colorado Residential Services came out the next day. The techs were good but they couldn't do anything to my fridge as it was still under warranty. They helped us and tried to call to make sure we got through to LG Warranty.

My experience with Home Shield has been good. I went through their website to make a claim for an air conditioner that wasn't working. Their site was fine but it would be better if they could make an app for that. All Air Heating & Air Conditioning was the contractor and there was kind of a wide range there for when I could expect them. There wasn't a really good window as far as when that would come. Home Shield just gave a number to call the contractor myself to find out when.

The AC system had turned off completely. A & R Complete Service came out and reset something up in the attic on it, and it worked. Then it got really hot here and the AC wasn't performing. So they came out and they said the system froze up because there wasn't enough Freon in it. We had to shut the system off for a day. They came back out and topped off the Freon. They diagnosed everything quickly and they knew what they were doing. They went through the line and he checked the whole system the second time around to make sure everything was working right. Submitting a claim with American Home Shield has been difficult because many of the people are not in the office, so you're waiting for phones to be transferred to people out of their homes, and a lot of disconnect calls.

The technicians that AHS has sent out are top-notch. But sometimes the availability is not there. It takes a while for the technicians to come and install or whatever. They could also improve on their price. When the string popped in our garage door, we had Garage Doors and More come out. They were very professional and they fixed it within no time.

Submitting claims to American Home Shield has been pretty easy. We had an AC issue recently and they sent Cross Country Mechanical. The tech from there did a fantastic job and he was very polite. He put in Freon into our unit and he said he thought it was leaking. He tightened it up but three weeks later, the air conditioner is not working again. We currently have another claim pending with them that we opened up for the same issue. Regardless, my wife was very impressed with the repairman who came out from Cross Country.

When Myers came out, they couldn't do the job. They told me what was wrong with the unit that I had. American Home Shield had to get somebody else to do the job, but I've always used Myers. I have no problem with them. An electrician from another company came out and he fixed the problem. It was the air conditioner. What happened was I had another company to put that box in, and they didn't tie in all those screws down inside of that box. One of those connectors had popped off, and the electrician put the connector back on there and cleaned all those wires up. He was here for about 30 minutes to one hour. It wasn't that long. When he got here he jumped right on and took care it. I've had American Home Shield for years and if it wasn't any good, I wouldn't have it that long. I see other people have had problems, but I haven't had any. Every time I call, they handle my calls and they get someone to me promptly.

The internal blower of the AC wasn't working and Action Repair Service handled it well. They were great. We had a contractor for appliances and it wasn't the best. They looked at the items, said they were not covered and then walked out and left. We let American Home Shield know. They're very proactive on those things and they scheduled a follow up with another company, who was able to resolve the issue.

Texpro Plumbing was able to fix my leaky pipe in about 10 minutes. They were in and out real quick. That claim was the first one I had to make with Home Shield and everything was simple and easily done. Everything was great.

Through the years, American Home Shield has always been pretty responsive. I've never really had an issue with the company themselves. There has been one or two unscrupulous contractors through the time but besides that, I've been pretty happy. I've been with American Home Shield for 10 years and although we had a gap of 18 months when I changed warranty companies for a year, I came back because I've really never had a problem with American Home Shield where something wasn't covered or with them playing the game. I had Aquamaid come by recently and the technician was great. In fact, he was almost too great. Three hours after I put in the work order, he was knocking on my door. Sometimes, that process takes about 24 hours but sometimes it can take a few days. It depends.

The refrigerator had water leaking all over the floor. I called American Home Shield, paid the $75 that I normally have to pay, and they contacted somebody in Suffolk, Virginia. The contractor came out and they fixed it. The temperature control was faulty and they replaced it. They were very concerned because of this coronavirus situation with masks and gloves. Everything went wonderful. Everything’s working great.

We submitted a claim online with AHS because one of the stove burners was busted, so the electricity doesn’t heat. The heating element was broken. While I was on the website of AHS, they told me that GE was notified and I would get the guy to come tomorrow. GE is the best company which was associated with American Home Shield. It’s top-of-the-line. The technician did whatever he promised. He came the following Friday, came back and replaced the broken parts. Everything is working fine so far. It allowed us to prepare food a little bit faster because one of the stove eyes was missing. So, we're using only two heating elements instead of four.

We had no air conditioning, so I went online and submitted a claim to American Home Shield. They sent out contractor A. Contractor A came out and erroneously claimed that the condenser was dead and needed to be replaced and that the reason that the condenser had died was that it was a replacement condenser, not the original one. When it had been installed, they only secured it with two of the four bolts at the base. I don't know anything about air conditioning, but I'm a research scientist and I fiddle around with a lot of fancy equipment, and that was an absurd contention. So, with some difficulty, I managed by getting in touch with people in American Home Shield's corporate office to have them send out someone for a second opinion, which was Excellence Air.

If you have appliances, you need them covered if they're no longer on warranty, and American Home Shield seems to figure out how to get stuff fixed or replaced quickly. I bought a house three years ago and coverage with them was part of the Coldwell Banker package. They got me into the program based on the sale of the house, and I kept it because it was such an incredible program. One time, I did a claim online and the site was very user-friendly. I was told to expect the contractor within 24 hours and then Urban Electric came on time and replaced the bathroom light fan above the shower. The gentleman was great. He did what he was supposed to do and I thought he did a good job. All in all, being a client with American Home Shield has been the best experience. I recommend it to everybody that is buying a new home or is in the real estate business.

Always There came for a repair of my refrigerator and they did a great job. The icemaker was not working properly and they told us all about it. It was gonna take a little bit to get the parts and they were right about that. Then they came out, installed the thing, and it's been working perfectly since. We did have a claim on my air conditioner this year also and Hansen Mechanical was terrible. I had never worked with somebody who's so unprofessional as them. They were gonna go upstairs and work on my air conditioning unit. According to them, I had to have somebody come out and take my attic fan down so they could get up there. I told them the people who did my job put the damn thing unit up there, removed my attic fan and didn't charge me.

The air conditioning stopped cooling. It was extremely easy to set up the appointment online, and within seconds, AHS sent me the name of the company that they were going to have come out. I just called them and made an appointment. The technician from Moore Air gave me a window of 10:00 to 2:00 and he showed up at 10:03. It took him about 10 minutes to fix it. It was a small repair and it has worked perfectly ever since. In the past, I heard horror stories about some home warranty companies, but that was definitely not my experience or impression. I've had coverage since April 1st when we took possession of the house and it worked out great. In fact, I’m thinking about extending it for another year.

I was cooking some Dutch apple pies in my oven and some of it spilled inside the glass. I wasn’t sure how I wanted to proceed but I knew that I had AHS and told them. They sent U.K.H. Enterprises out and the gentleman was top-of-the-line. Excellent. He’s in my age group and he did a step above and beyond. He even cleaned it after I told him. I was so pleased with his demeanor. That makes me even more confident about being with AHS 'cause I learned my lesson. I left them one time and went to other folks and boy, did they treat me. They beat me up and so I came back. I shouldn’t have left in the first place.

The line on the AC was clogged and there was no way we could get to that line. The AC would work but there was water coming out of the unit and it was upstairs so it was leaking all over the place. We filed a claim with Home Shield and TradeMasters came out. The tech did what he had to do and checked everything after that. It didn’t take him long. I tell everybody if they own their home that they should have American Home Shield. I swear by it. The initial payment is usually all you pay until it's fixed or replaced. I've had that done with the washing machine. The tech couldn't fix the issue so we got another washing machine.

AG Appliance Repair was fine. The man diagnosed the problem straightaway and ordered the parts. The parts came in in a little less than two weeks and they came back and fixed the appliances. I'm very pleased with American Home Shield. It's nice to have that coverage.

I put in the claim with AHS last Sunday and I didn't put it as an emergency when my father's water heater burst. But the contractors did. I talked to them when they came out first thing in the next morning and my father was in the bathroom. So after 10 minutes, they left. They rescheduled it for the next day. Then they came out and they did a shut-off on it so he could have water, but the toilet in the bathroom’s not working. I went over there thinking they shut it off, but they did something so his toilet’s not working, so he was pretty upset yesterday. But they're coming out to fix it today. Between 8:00 and 12:00, it should be fixed.

My tenant called me to tell me that the garbage disposal was not working. Then I called AHS and scheduled an appointment. Once I made the call to AHS, they gave me the number to the company. When I made the request, I gave them the tenant's number. My tenant said it's fine now. She said that the garbage disposal is working well. However, it was so hard for me to go through AHS. Another thing, if AHS is taking a monthly fee off my account, then I have to go through to talk to somebody, but it took me at least three days before I was able to talk to someone. One time I was on the phone for 45 minutes, I had to hang up. They now blame it on the Corona. They have a shortage of staff.

We had an issue with our water heater and Blue Star Plumbing came out. They took care of it and fixed it. Everybody at American Home Shield has been good, very thorough, and professional. I've had really good luck with them.

The contractor handled my recent claim very well and it was pretty timely, considering the virus. They were very professional. The refrigerator was clogged. I've had the refrigerator for 20 years and I never cleaned it. Apparently, there's a tiny little valve hose that's hidden behind the light fixture and you pull it out and you have to probe it out with a butter knife, and then there's this little hose inside, which was clogged and that was causing the bottom of the refrigerator inside to fill with water. A female repair person came out and she said it was clogged and she took it out. She cleaned it out. There was about two inches of gob in it and she asked if she could use some hot water. She took two containers of hot water and poured it down there, and it was cleaned. She told me to give it 24 hours to sort of recoup here and it did.

The AC wouldn't come on. The motor went out on the fan on the unit outside. It's easy to submit a claim with Home Shield. A-1 Service came out after a few days. All good so far.

I called American Shield for an air conditioner issue and they sent Andrews Heating & Cooling. The tech was was professional and he took his time. The unit has been functioning since then. I really regret getting American Home Shield though. I had to think twice about getting rid of them. They take so long to send people out. Somebody else had to come for something else, and it took two weeks. I'm dissatisfied with American Home Shield. They need to find people in local area if they can. I know there are people out here. Last summer, my air conditioner went on for a whole year, then it started again and again. Instead of just taking care of the business of it, they give you the runaround.

Last year in October, our central heating air went out. We contacted American Home Shield and they sent out a contractor. The tech put in a new unit and took everything out of the unit that’s inside the house left lying on my kitchen floor. We went all winter and there was no heat. We had to heat with wood this winter. And we had to run the stove in the kitchen just to get two rooms warm enough that we could stay in the house. We were without everything from October to May.

I have had AHS for several years and have used them multiple times with good results. This time I called about a non functioning refrigerator. It took 2 weeks to get a repairman (Greenway Home Services) to come out. He evaluated it and was able to determine the evaporator had gone out. He said it would take up to 5 business days to get the part and they would call me to schedule the repair. Two weeks later I had still had not been contacted by anyone. I called Greenway and was informed that the part was not available and they had notified AHS over a week ago and they should have contacted us by now. When I called AHS I was on hold over an hour. When the representative answered I explained what was going on and asked why I had not been contacted. He told me AHS had not received any notifications on my repair. He then pulled up my account. I had thought he already had it up, otherwise how did he know he had not received any notification?

I submitted a repair service on my washer and they responded quickly to schedule as well as the technician which unfortunately he said the machine is not fixable. I contacted the company and the first day it took me an hour to talk to an agent to find out the status who passed me to appliance dept, on hold for 1 hour and 45 min but can't be waiting for all day. Tried again today 16 Jul but no luck in talking to an agent who's suppose to give more info on the resolution. Seems like customer service is not really important to this issue. Still on hold By the way, the tech that attempted to fix is outstanding!

Do not use this company. Horrible service and they find a way out of paying anyways. A/c broke, I called them they sent out a guy and he "fixed" the problem. 5 weeks later ac breaks again. I call a a/c guy he comes out says the first guy did a bad job. Call American Home Shield, wait on hold for over a hour, no joke, not exaggerating. Finally they tell me to call first a/c guy. He comes tells me it is his fault but I need to pay for a electrician to come out. Call American Home shield and pay another 75 bucks for a electrician to come out.

I have been an AHS client for more than 10 years and have used them three four times for repair on A/C appliance etc. It has been okay so far but I am 100% frustrated with my latest encounter. Created a service request on Jun-25 for an issue with the refrigerator. AHS assigned WOODARD MECHANICAL SOLUTIONS as the contractor. They never called. I tried to call them multiple times using the number shown on AHS website, but never answered and sometimes it says they cannot take a message. I have left messages whenever I could. It is July-15th and my refrigerator is still broken. Thank god I have a second one in the garage and no one in the household is on a prescription that requires refrigeration.

Never ever buy this product, unless you have hours to wait on the phone to talk to someone for a problem that never will be fixed. My refrigerator broke and I’m still 35 days now without. I know it's hard to believe! This company is a joke and their people are trained to make fun of you and lie to you on the phone all the time. Horrible, they even said the parts for my fridge was order 3 times but was a company policy they couldn’t give me a tracking number, what a liars. So now 35 days without fridge, fighting for a replacement even after the technician said they dont make the parts anymore and they Never ever bother to call you to check you ok. Please dont buy this if you love your family.

Spa Doc came out 3 times. My timer blew up, and they replaced it. I did an upgrade and they came. That evening, my motor was rusted and it was terrible. They came too. I like the Spa Doc people. The guy is good. He communicates with me and lets me know what's wrong. He gives me good equipment for my best interest. He comes out quick and fixes everything right away while the other people didn't do that good last year.

I had an appliance issue and American Home Shield sent out Sears. Everything went very well. It was much better than the last time we had a problem with our Sears refrigerator, which was fairly new. Before, they had to order a new compressor and it took three months to get it. We were living out of ice chest for three months. It wasn't their fault that they couldn't get any compressor because there were so many of them breaking down. But with my appliance issue, the tech happened to have one in his truck this time and it was compatible with another board that was already in that refrigerator. He got it fixed and back in business.

I was really surprised at how quickly American Home Shield responded to my request and how quickly the folks at Kelly got out here. Once I submitted the claim and it was approved, somebody from Kelly called the next day and set the appointment. It took two days for the whole thing to be done. It was the first time that I've had to use American Home Shield, even though I've had them for years. I heard some stories that were concerning. But my experience was fantastic.

American Home Shield has been mostly really good. It's easy to submit a claim and I appreciate it. But before winter, they told me to get a furnace check. So, I had set that up and they took the $75 fee to have someone come and look at it, but nobody ever came. I finally called the people that were supposed to come, and they said that they didn't even do it anymore and had told my Home Shield that they didn't do that anymore. They did refund the money that I paid them but the furnace didn't get checked. Then we had a technician from A.C. Guy come out because the AC was just barely cool, so it was getting really warm in here. He was professional and he came quickly and did his work, and everything was fine.

All the things I've had to have done around here have been okay with the exception of the air conditioning issue I had. I went without air conditioning for two weeks and 90-degree heat because I couldn't get anyone to listen to me to switch it to another company. I don't understand why the reps don't listen. I feel like they listen to the contractors more than they do the person that's paying for the call. That was very frustrating. They were all pre-programmed saying they would call the contractor and check. They would then tell me that the company said that they were gonna try and come out within the next 24 hours. It was a nightmare.

Complete Home Services was excellent. They responded right away. The tech was out the very next morning and was able to take care of the issue too, right away. He was in and out. I had a great experience with him. We had another guy come out the first year we lived here for an AC unit, and it was very painful. We had to chase them a lot and there was no response from them. We also had a second vendor, and they came on time. It just ended up being whatever had to be repaired wasn't covered. This time though, it was a very quick response. The tech was actually early and he was really easy to work with and get in touch with.

I've been with American Home Shield for five years now and things have gone amazingly well. They respond within a reasonable time and their technicians are very good. Recently, I submitted a claim to them for my Whirlpool refrigerator that was broken and they sent Bennett Appliance. I told the tech from there that unless he was completely safe with gloves and a mask, I can't let him in.

I’m very happy with American Home Shield. I've been a customer for probably 11 years and their service is great. In my second home, the outside part of the AC went out and the contractor had to come. About a month later, the motor went out but it’s all getting older so it’s to be expected. The people that welcomed the contractor said they were great about them being professional.

American Home Shield sent Wilson's Appliance Repair out and they were not able to fix the problem. Whatever was wrong with it at first, the technician thought it was resolved. He put it in and then he checked it the same day and said, “No, no. Still not fixed.” When he called American Home Shield back, they said they were gonna replace the unit and that was what they did.

The motor of the pump was worn out and the contractor, A-1 Pool Services, came out and took it in. They tried to rebuild at first but two days later, he was back out replacing it. We had a new pump and he had it taken care of. I was very satisfied with the timeframe and before he shut the pool down, he told us what we needed to add to the pool to keep it from turning green. It was an outstanding service and I couldn’t ask for any better people to come out and do the work on my pool. American Home Shield is great and anything that we've needed so far has been taken care of in a quick manner and there has been no hassle. My wife has been very pleased.

We were fixing our ceiling fan. All of the wires were burned which we assumed was what killed the ceiling fan. I didn't wanna put up a new one so we saw what was wrong with the electrical. I made my first claim with American Home Shield. I filled out the thing online and they found One Way Electrical. The process was pretty painless. A tech came out and checked everything. He said it was a problem with the fan and that the wiring would be fine within the house. He explained everything and was very helpful. So far, everything's good. Hopefully, I don't have any more claims.

American Home Shield is a very deceiving company. The company handles business very unprofessionally with longer hours of hold times and shorter hours of actual customer service. This company does not live up to their reputation. It really isn't a company that cares about customer interest. They care about renewal fees and the SAAS model of recurring business. As long as you buy their product and nothing goes wrong in your house, they see you and they treat you with the utmost respect. But with the first thing that goes wrong with your house, they would most most likely not help you or they would treat you with such disrespect, and then have you follow up with customers. Employees are subsidiaries that they use as vendors to treat you with utmost disrespect.

Everything went very smoothly and seamlessly with American Home Shield. The technician from GE Appliance was great. My only concern was that I forgot to mention one other thing that was broken with the microwave. So, I might have to put another claim in.

I submitted a claim online to AHS because the dishwasher wasn't working. The website was good. I love the company that came. Some of the companies are lousy, but Mr. Appliance is the best. He fixed our dishwasher. However, I don't like being on hold for three hours trying to talk to somebody at American Home Shield. I understand it's COVID, but that's ridiculous. It was like that before it was COVID. I'd be waiting for at least an hour, and usually, I have to fight with American Home Shield to get my claim paid and finished up. But since Mr. Appliance has been coming out, he's so good that I don't have to really do that. The other technicians that come out, they wanna do the cheapest job possible. Some of the companies AHS contracts with are lousy. Wish all the companies AHS contracted were like Mr. Appliance.

The pump was not working on the pool and Alfred tried to work on it and it ran for a while the first time. When the repairman finally showed up, it was running. Now, it's not working again so I told Alfred not to touch it. But the problem that we always have with Spa and Pool Specialists is that we have to wait so long, even before the pandemic. It takes weeks for the guy to come out. First, he said he was booked for five weeks. Then he said that he would squeeze me in on Monday. So now, we have to wait until Monday. I also have a feeling that he's not gonna be able to repair this.

We had American Home Shield before and we got the policy again. It was super easy when we made a service request and they had Redeemed Heating and Cooling assigned to the claim. The tech was excellent. But the fix kinda took a little longer than we thought it would because they would fix one thing then find out that there was something else going on. That was amazing because they had great problem-solving skills to identify what the problems were and fix them. Also, it is corona time so ordering parts for our system took a little bit of time. Their service was amazing though. They took the time to explain to us what they were doing every time that they came. They had to come a couple of times and that was a great experience because we felt in control of what was happening. I'm extremely satisfied.

I’ve been having American Home Shield for years. I got them back in 1989 and they've been good to me. When I request for service, I call them and I tell them that I'm having problems with a such and such appliance. The rep will then ask me what it's doing, and I tell them. They will then submit an email to the technician and they will also give me their telephone number for me to call. After that, they will tell me that they had already sent an email and I should be hearing from the technician. If I have any other questions, I give American Home Shield a call back and so far, I've been doing good with the contractors that come out apart from Fast Response.

I've had American Home Shield for 20 years and I've been pleased with everything that they've done. Recently, I had a claim for the washer. When it would got go into spin cycle, I feel like it was fixing to take off. Everything went well when Kingdom Appliance came. There were two contractors who were brothers. They were real polite and professional. They fixed the issue in less than 20 minutes. I had no complaints. However, it would be better if there was a way that I could pay extra for an upgrade. If I had a 3-ton air conditioner, I could pay the difference to get it up to a better model instead of the model that I have now.

The tech finished the job on my garage door very nicely. He took one day and then he ordered a part. When he got the part, he came and finished in another day. It was very good. I never had a problem with American Shield. They charge my account and they withdraw the money. Then when I need the warranty, they respond.

Our converter inside that makes the water go to the shower had to be replaced. The guy from Plumbing Specialties said that he had to get the part and he'd be back the next week. Well, next week came and went, and now we're still waiting. No one even called. I also haven't even had a chance to call American Home Shield back to find out what's going on. I haven't had the time to sit for an hour and wait, and that's the only thing that is annoying about it. I understand that when you get to talk to one of the girls, you are on the phone for a while because sometimes they have to call the place. But they really take care of you once you get them. The people are all very pleasant. We had a shower claim in the past and the contractor just came out and fixed that.

We bought our house in March and American Home Shield came with the home purchase. After my wife did the service request for our AC, World Class came out to check the unit. But it took American Home Shield a while to get a contractor out here. They didn't come right out like it said in the contract. It took four days for them to get out here. I had to go out and buy a window unit just to keep the house cool. The technician was nice though.

I was going through stuff because I had a flood in my house and we were trying to fix things. I was going through my mail and I just happened to get an advertisement from American Home Shield. I said that I needed to do this because things keeps happening to me. There were other options but that particular email came through so I signed up with them. I put two calls in and I had one good experience in the same call. Sun Powered Solutions came out for the air conditioning and they were awesome. They stayed with it until they found the issue and they fixed it. They were very good and pleasant to work with. They were just perfect. The reps were polite when they came in and they had their protective gear on and both of them wore a mask. It wasn't an easy fix but the guy was determined to make sure to fix it. He went through everything and took about an hour just to find the leak in my air conditioner.

The hot water heater was leaking and it was not repaired the same day because the plumber had to get a hot water heater and it was late in the day. He had to come back the next day. The water heater seems to be working fine now but I don't wanna use that contractor, Jaime Avellino Plumbing, again. Although the plumber's attitude was okay, it was like he was angry that he had to do it.

I've always believed in a home warranty because it definitely protects you from those big, unexpected issues that come up and I'm very satisfied with American Home Shield. The coverage has been good. Usually, I don't have a whole lot of issues but when I do, they take care of it. That's all I expect. It took the air conditioning company about three days before they could come. Then when they came, they had to order a part. They came two days later. So it was uncomfortable but it was what it was. That was fine. Then it was the same thing with the dryer guy from TBL Appliance Services. He came and didn't have the part so he had to order a part and come back the next week. But he also tested the microwave and it was actually working. He said I would have to wait for it to break or stop working again. But it's been working fine. The contractors who came out were very professional. They did their job and got out.

The dryer had some issues with the bin and it was something dealing with the sound. It started jumping and making all sorts of noise. The contractor did a great job and he was consistent. He left and had to come back with a part. He completed the job in one day. But I had some plumbing issues a few weeks ago. When you're putting your system in that's not working, it breaks it down and it's very quick and you can't say what's going on with the appliance or the system. I specifically spoke with the home office and told them what was going on with my plumbing but they sent out a one-man show.

The original issue with the claim with Expert Pools was that the motor was not working on the pump. My wife submitted the claim and it seemed to be pretty easy and seamless for her. The contractor was out within two days and they were excellent. They put in a new motor. We did have a slight issue with some water leaking underneath, but we recalled. They came out within a couple of days and fixed it right away so everything else has been perfect. This is our second home where we used American Home Shield. We had a lot of other options to choose from but we decided to go with American Home Shield because of the great service and responsiveness we had in the past.

C Mayes Plumbing & Heating came out recently and their service was awful. The tech came out, and for whatever reason, he did not finish everything that was on the repair sheet and it wasn’t but one item and that was the kitchen faucet. It needed to be replaced. They took a week to call me and ask me if I had a problem with the faucet that they had selected. I called American Home Shield and they asked me to hold on as they called C Mayes to find out what the problem was. Only then they called them and asked them why had they not gotten back in contact with me because when the tech was here, he initially said that he was gonna order the faucet and they were gonna get back with me.

The faucet was leaking in the kitchen sink and it needed a replacement. It was a gooseneck faucet so it was complicated. The contractor who came out fixed the issue but initially, when he got off, he wasn't wearing a mask. My wife had to tell him at the door to wear his mask. He said okay, went back to his truck and got it. Once he was inside, he wasn't wearing it properly. He was just covering his mouth and not his nostrils. For it to be effective, it has to be covering both orifices and then, once he was underneath the sink, he took it off.

This is our third home that we've had American Home Shield on and their process on submitting claims is better than it used to be. We’ve been with them for over 25 years. We’ve also had other home warranties and they are crap compared to American Home Shield, so we just stick with them. Every contractor that has ever come out and has been sent by American Home Shield has always been very polite, neat and timely. They're here when they say they're gonna be here and they fix the problem. You never could catch American Home Shield on the phone though. You'd have a 30-minute wait.

On my first call, I had a unit that was not cooling correctly. It would freeze up, and then I had to turn it off for about four hours. It was really hot that day too. I went online to submit the order and the website was very user-friendly. They responded right away as well. I was trying to do the claim both online and over the phone and it's hard to get through on the phone. It's a long wait period. It was quicker through the website. I was also given a notice immediately that a contractor would be notifying me. I got a text, an email, or both. Total Air Care came and the guy was very good.

The water heater was the first claim with American Home Shield I ever made and I was pretty disappointed. It was very disheartening because the inspector came out and said that my water heater was a fire hazard. It was 26 years old. I was scared to death every day that my house was gonna catch on fire after they said that. But it took AHS a week to actually schedule a service. The contractor, Bestway, was ready to come out as soon as they could, but I couldn't get in touch with American Home Shield. I was on the phone for over an hour three times.

The hot water tank was leaking water and I told the rep from American Home Shield the problem that I had. Water was dripping through my ceiling and I didn’t know where it was coming from. It was coming down through a light and my wife saw it on the countertop. I went up in the attic and then, water was dripping on the outlet and the pipes that runs from the hot water tank pan to the outside of the house. So, the water was coming out of the pan. The contractor was professional and he got the job done. He drained the water tank first to make sure the water wasn’t too hot and overflowed. It could cause the ceiling to fall in if they hadn’t done that right. So they did everything right the first time and got me taken care of.

The guy from Legacy Appliance was great. I had no problems with what he did but we have a Samsung refrigerator that has a defect in it and he wasn’t allowed to fix it. He said we were gonna get a letter from American Home Shield so that we could take it to Samsung. But we haven’t gotten it yet and it's been a couple of weeks now. It’s a defect in the icemaker. They didn’t insulate it properly and the whole thing freezes up and it’s frozen still. It was an engineering defect and there’s really nothing the tech could do about it. No one told us that it wouldn't be covered. It was kind of a surprise when the tech got here.

The contractors that came out for our appliance issue were fantastic. When they looked at the issue, they explained the issue to my wife and me and told us what we needed and what they would do when they come back. They did what they said they would do when they came back. Then they gave me a couple of other tips. They were very efficient. Regarding AHS, the submission process is very simple. They do a really good job and they get people out immediately. They communicate by email who's gonna be coming out and when. I couldn't ask for anything more. I was a Realtor for a long time. So we used American Home Shield as well. But I've never had a warranty of my own. Now, I'll never be without one.

American Home Shield sent ABNation for a pool issue and that was probably one instance where they did a good job. I've had American Home Shield off and on for about 17 years. But I've had them for a while. The big problem with American Home Shield is that they take so long. If a hot water heater goes out, you need hot water. Last time it went out at my last house, it took like five days to get it corrected. Then I bought one up because the water heater that was in there was too big. It was a 50-gallon. So I had to go to a 40-gallon and they wouldn't pay for it because it wasn't the same. But it's cheaper. So that was just among others. This last time was an anomaly where I actually got a hold of them. I went online. I went ahead and took care of my work order, and I called the workmen back the next morning at 7:30. They were out within two hours and had it fixed. That was the fastest one I've ever had.

There are three AC units here and there are several claims involving different ones. The only people we want to work on it is Quantum from AHS and it's always the same technician, Henry. The first one was an issue with a breaker box and so, we called Quantum. Henry checked out the compressor and everything while I was here.

The air conditioner wasn't working. I called American Home Shield first and then they put me in touch with Comfort First. At first, I asked them to call before coming but they didn't. They said they didn't have a phone to call from. But they were okay. They got the job done. They had to come out again because something wasn’t right and they fixed it. Right now everything's working. American Home Shield handled the claim quickly and efficiently. I just wish they covered more of the Freon.

I had an issue with the dryer and I forgot I have Home Shield's service. I had a company come out and they inserted something in the dryer vent. I thought it was clean but when I connected my new LG dryer, it kept telling me that the sensor is sensing that the vent is not 100% clear. The dryer was turning off on its own. Then, I remembered that I have Home Shield so I decided to pay the $100-something and have one of their affiliates come out.