American Home Shield Reviews

The claim process was fine. Sometimes it takes a long time for an answer, but everything else is great. My interactions were very good when I finally get through to a Home Shield rep. When my bathroom sink was stopped up or something happened in it, Affordable Rooter came out and did a great job. Everything with them went well.

I filed our first claim with Home Shield through the website and it was very easy. Mr.QuickPick's tech called to set up the appointment very quickly after I requested service. It was very smooth. The tech was very professional and very nice.

I have a claim for my oven where AHS sent out Best Western Appliances. The techs did the best they could. They ended up ordering me a new one and it's coming. It's just that everything's backed up right now. But they have done a great job. Though it took a long wait to get somebody on the phone, it was only because of the COVID thing.

One of our outside faucets in the backyard wasn't turning on properly and it wasn't doing anything on its own. We would have to turn on the water inside the house for it to send any water outside. The contractor made it so that we could turn the water on and off outside. Also, the water sprayer in our kitchen sink was broken. We need to get a part from Moen for that so they couldn't fix it directly. But the contractor was good and the service went well. It was our first call to American Home Shield and my wife sent in the request online. It was simple for her to figure out. It has been a good experience so far with AHS.

The garbage disposal wasn't working. The guy from RG Plumbing & Rooter was punctual. He knew what the problem was and he fixed it. It was quick. He also got his protective equipment with him. American Home Shield is pretty good. I deal with them online and it's pretty straightforward.

I called American Home Shield when my dishwasher wasn't working. They were nice but you shouldn't wait an hour and 15 minutes to have somebody pick up the phone to take your claim. It was really awful. They should spend some money and get a few more operators. But the technician was fabulous. He was early, which I love. He knew exactly how to fix it. He fixed it and it worked great after he was done.

My air conditioner stopped and wasn't working. And the outside unit wasn't spinning at all. I went to ahs.com to make a service request and their site was great. It works. It's very simple and easy to use. They call me pretty quickly. Weatherwise was the contractor and they did a great job. I now have cold air in the house and I have a happy family. It's perfect. The house was miserable without the air conditioning. But I need to have Weatherwise come back. I have one more issue and I'm gonna have them look at. That's not related to why they were out the first time though. American Home Shield is great. This was our second time using them. I truly recommend it to anybody I know.

We got Home Shield for extra coverage and they have been pretty good so far. For our AC, they gave us a couple of days and the contractor came out. Beaches Air Conditioning and Heating checked on my AC unit, cleaned it and checked the heater, which was faulty. The job was right and the AC unit is working well. My wife said she was fine with the work they did.

A tech from So Cal Appliance came out for our appliance claim with Home Shield. We had to wait a couple of days because of the COVID situation. Then, he came in, brought the part, and fixed it on the same day. That was our first claim with Home Shield and so far, so good.

In general, we've had American Home Shield a long time and they've done a lot of service for us. It's been very good because we're getting older and it's harder for us to call around to find somebody to do things. We just have to make one call and it's worked out well, except for one occurrence when we had problems with our dryer. That was never resolved. After trying to fix what was wrong, four different visits, I kept waiting for American Home Shield to make an offer about replacing the unit because it wasn't gonna get fixed. That never came about, so I just turned it off and bought a new dryer. Recently, I made a service request for a plumbing issue and F6 Plumbing came when they said they would. The first guy didn't have the piece of equipment he needed, and they immediately got somebody else and got the issue fixed very quickly.

There was an issue with our AC. I put in a claim with AHS and it was a pretty easy process. They got right on it. When I called both times, they sent somebody out and it was really fast. It was good customer service. Total Air Care came out twice. One time, they came out because our air stopped working. The guy put a capacitor on it and it worked. But I don't know if he did something with the blade as it came out completely off the next morning. It was over the weekend so I got one of my friends to come over to look at it. Other than that, they were pretty good and I was impressed.

The air condition wasn't blowing cold. The Rapp’s Heating & AC tech came out. He looked at it and looked at all the wiring on the outside unit, and then he replaced the capacitor and it has been working fine since. It used to be that the contractors would be there within 48 hours. No, they now can't get there within 48 to 72 hours. It’s always a week. Other than that, everybody Home Shield has ever sent has been good and get the issue fixed. When you do finally get them, they show up on time and they communicate if they're late. They do everything that they're supposed to do.

I submitted this claim for a hot water heater issue. The company, again, responded quickly and got a person out here. Their policy for replacing hot water heaters does not permit for the cost associated with doing some of the things that are necessary in order for it to follow the proper installation procedure required in the state. In order to properly install the hot water heater, we need to add an expansion tank. There is also a need to make an adjustment to the gas line that is going into the hot water heater. That's required legally in order for it to be a legal and proper install in the state.

American Home Shield sent KC Plumbing Heating and AC out and they fixed the issue I was having. It was my faucet in my sink. It wouldn’t get hot water. We bought this house and we just moved in it. We hadn't been in it but a little over a week when the faucet quit working. American Home Shield was right on the ball. The contractor came right away. It kinda surprised me how quick everything went. I was really satisfied.

I had broken garbage disposal and I called the 800 number on a Sunday. The guy was supposed to come the next day. Then he called about the time he was supposed to come and said he got tied up. He came the next morning and got it done in 30 minutes. He just changed it out. He was extremely efficient and the best. American Home Shield is 100%. When I need them, everything has been fine. A very satisfactory experience overall.

The AC was freezing up and the first time it did that, it was frozen. When I turned it off, it had the water was leaking from where you put the filter in it. H&E Comfort Services came in and the tech added some Freon to it. He was professional and friendly.

The contractors who came for our AC unit were very nice and didn’t dillydally. They got right to business. The AC seems to be working as of right now. The last time when our washing machine was on the fritz, AHS picked out one for us. It's GE and the one we had was Samsung. For some reason, that new washer, when my wife tries to wash with just cold water, we set it up to cold and it’s still hot. I don’t know what’s up with that thing. My wife and I are debating on renewing AHS, because they raised it almost $200 a year. But I don't know what it would have cost to just have the contractors come fix the air without going through the warranty.

We had a person from Myers come out to look at the air condition unit. He told me what I was gonna need but I wanted him to look at the one upstairs too. So he told me I would have to call back and place another work order. When I called, they charged me separately for each unit. I’ve been with American Home Shield for a long time so I know pretty much how it works. But I needed my air fixed and I didn't have time to go back and forth. So I had them come out and fix the one upstairs. They had to replace something on there. Myers also looked at the one in the bedroom and they gave me a quote. We would have to pay $1,500 to get it fixed. But I didn't hear from them after a few days, so I just got somebody outside to come in and fix it.

We had an AC issue and AHS sent out Sweet Mountain Air Cooling & Heating. The guy did pretty well. I had another outfit out of about a week earlier and they solved a few minor problems in it and it was supposedly a little bit low on Freon. I was wanting to have him come out and see if there was anything that would be covered. They had it fixed before it went out altogether. He came out and looked at it and there was nothing he could do to it till something would happen with it. He just put in half a pound Freon and didn't charge me anything for it, whereas the other people that had checked the AC a week earlier just told me it was low on Freon.

The little motor in the air handler was out. Airboss did wonderful. They came one day and they said they didn't have the part. They also said that it might still be covered by the maker of the AC unit because I bought the house brand new. But the next day, they came and they installed the little motor for me. It's been working since so I'm grateful for that. They were very professional and very courteous.

As soon as I put the claim in for the AC, Home Shield gave me the name of the air condition repair company and everything happened promptly. A.R.T. Heating & Air Conditioning came out right away. I was satisfied.

During the summer, there is a lot of moisture in basements. The drain was not designed to deal with as much humidity. Mid State Plumbing came by and made sure everything was good and that the situation was handled. They brought in a beeper to find out where the clog could possibly have been, and then also helped reroute some of the overflow of water. A guy used a humidifier down there in the basement as well.

My garage door claim with American Home Shield went perfectly. The guy from JD Garage Door Installers put a new one in so it's working now. The garage door was fine. He wore his mask, and we were inside. He was outside. The repair took a couple of weeks. He came out and checked and then he came back and brought a new one in. I was very satisfied with the timeframe.

We had a leaking sink. When Drain GO came out, they did a few things. When they figured out the cause, the tech said the part that needed to be replaced wasn't covered. So being everything was done, it was like, "Okay, well we'll just have to do what we have to do." When that was done, he charged about 150 for the part, and then we also had to pay the $79 for the service. He said he called American Home Shield and they said that those parts would have to be covered. What we asked for was done. It's just the additional cost came as a surprise. But the experience itself is so far, so good.

I've been with American Home Shield since June of 2018. Prior to COVID, submitting claims has been easy and AHS has been quick to respond. Since the whole COVID thing, their responses have been delayed. They should look into whatever they can do to make their processes faster so people can get through instead of waiting for two hours. They could offer customers and businesses who are trying to get payments approved for parts they are giving us an option where they will call back when they're available so people don't have to stay on hold.

I have had Home Shield at least 20 years and I have been more than pleased. But I don't like the long waits on the phone. I can do it on my computer, but I really like to talk with someone. Also, the person on the last call that could barely speak English was not very pleasant. But overall, it's been very good. I had an AC claim and Floyd Services came out. The guy blew out a drain line. He was a very nice and conscientious young man. My husband was in a rehab facility at the time and the tech asked about him and said he hoped that my husband would do well once he got home. Also, he had a mask on.

I had a problem with a washing machine. The tech came and he knew exactly what it was. He was very proficient. He was really on his game. He told me he's been in the business for a long time and he knows the machines pretty much in and out, and that was the way I saw it. I've never had a problem with American Home Shield. I've had them for years and I've had people come out and make repairs. I've had no problem until now. My hot water heater went out and they got someone assigned right away that day. My water heater has to be replaced. It was A-1 Appliance Service that came five days ago but I haven't heard a word since. A hot water heater is a pretty big thing. It's an essential item.

I had a breaker that wouldn't stop tripping in my house. A good chunk of the house turned out to be on that circuit. Both of my guest bathrooms and a lot of my living room and my microwave were all on that circuit. Sunbelt Electric came out and they did a very thorough evaluation and took two or three hours on it. They were not able to fix it the first time so they scheduled a return visit. They dedicated as much time as they needed to and they got it fixed that second day. Overall, the contractors have almost uniformly been good. American Home Shield picks good people. But there have been a couple times where we've called them out and what we've wanted them to do has not been covered under the contract. They have a lot of exemptions to things.

The AC stopped cooling so I submitted a claim online as I had done previously done. Three clicks on their website and you filed your claim. It's much better than it used to be. Comfort First called the next day and said that the next available schedule was on a Thursday. The gentleman came out and he was courteous and wonderful. It turned out that the AC more or less fixed itself. We have the Duke Power load share and on really hot days when there's a lot of loads, it basically shuts things down. So everything has been perfectly fine. Anytime we've had to have a repair done, it's almost always Comfort First. The gentleman who came out on that day had been out here before at least once. They were professional, friendly and personable. If they were not contracted by American Home Shield, I would still call them.

On 06/21/20 I have scheduled service with American Home Shield, they sent over a technician to see what was going on with the A/C. The technician said that the A/C should be replaced, up to now I don't have the air conditioner replaced. On 07/24/20 it was scheduled the replacement of the A/C, no one showed up and no one gave me any kind of feedback. In order to understand what is going, I had to call the American Home Shield, this is really frustrating, I can't say how disappointed I am.

Updated on 09/09/2020: After our initial poor experience, a member of their retention team reached out to us to try to keep us as a client. It took them nearly 2 months to replace our refrigerator in the middle of the summer. Also, for a plumbing call the plumber arrived, but never completed the job. His office closed the call and said it was complete. The retention department offered to send them out again, and waive the dispatch fee if we allowed them this chance to "see the value" in their product. We reluctantly agreed.

Do you like waiting on hold for three and a half hour in order to get your problem addressed? Do you like the bogus contractors that come out numerous times and they are unable to fix your problem only be told that they can't fix your problem? Then, AHS deducts the contractor's work/parts from their agreed price for a replacement. AHS is the worst company I've ever had the displeasure of dealing with. I think it's a scam that realtors pay for in order to help sell houses.

AHS sounds like a good idea. Unfortunately they are only concerned with the assignment of a service provider. If it goes beyond that good luck. I have held on the phone for hours at a time and still no resolution for my issue. You simply can not get a hold of them to find out what to do next. I could review the service if I actually received any. It has been a waste of time and money. Unless you enjoy countless hours of hold time and never get resolution to your problem run far and run fast. It is a waste.

The only reason they are getting 2 stars is because we have had a few previous service requests that were quickly taken care of. However, they were easy repairs that did not require authorization or new parts and were able to be fixed that day. Unfortunately, that was not the case this time. I originally submitted a request for service on my AC on 5/31. A contractor came out a few days later and said it was out of freon. So I paid $230 to get freon added, since AHS only covers the first $10 per pound.

Updated on 08/03/2020: I placed a request for my AC unit on 07/25/2020. Weather here has been over the 100 every day. I have yet to hear back from them!!!! I tried calling and they don't call me back. I have children and 2 elderly parents at home and they do not care about that.

We have our thermostat set at 77 in the summer. We were out of our house for two and a half hours and when we came back in, our temperature was at 79 and climbing. We checked the condenser outside and it wasn't running. I turned the power off and on and I went back out. 10 minutes later, our condenser started running. I wanted someone to take a look to see if there was a part that we should replace or if some repair was needed. We have someone who looks at our unit every six months for summer and winter use and we wanted to use them. When I called Home Shield, they said that that company is not one of their designated folks.

The dishwasher was not working so I told AHS and the rep told me it may be changed or replaced. But when the service guy from Arno came in, he told me he cannot fix it because it has bigger problems. AHS sent me an email for a new one and gave me three options.

The first time that Wilk's Appliance Repair came out, the guy had to order a part. He put the part number in then something came back that it was the wrong part and that was two weeks later. Then he called and asked me if I could look at the machine and send him a picture of the numbers. I did that. Another two weeks or so passed, they came back and put in the control board. After they left, maybe a hour so, I called and I told them that it was still holding water. It wasn't spinning the water out. He told me that I had to call American Home Shield to let them know so they could send out a second call or a recall.

Everything was good when Alste Electric came out. I had three separate outlets. The outlets did not work. Either one or both of the plugs did not work. The technician was great. He fixed it easily and was in and out quickly. I like the convenience of having American Home Shield and the quickness of getting a technician.

I'm a real estate agent and I've been selling American Home Shield for 30 years. I am happy with the plan. I'm not going to recommend it if I don't feel like they do what I lead my clients to believe that they do. So far, so good. It's been only recently that I've used it myself. The contractor did a great job. They were speedy, timely and seemed to be knowledgeable. Something was clogged up in the AC and they unclogged it. Then it didn't seem to be working and they came right back and tooled with it again, and I haven’t had an issue with it since. However, I filed a claim about my oven yesterday and I still haven’t even got a call back. I don’t even know who it’s assigned to.

I had American Home Shield years ago. For whatever reason, I let it lapse, but I'm very happy that I was able to re-enroll again. It's very easy and simple to submit claims. I just make a phone call, and everybody is very professional. Everything is then taken care of very quickly. One time, GE Appliances came out and everything worked out well. The gentleman came and he had to order a part that came in in three to four days. It was really quick.

I've had American Home Shield for a combination of 10 years. I had a home before I got married and I had American Home Shield with that residence. When my husband and I got married, he had American Home Shield here. As of right now, I don't have any complaints. Recently, the washing machine drum had filled up with water and it wasn't spinning. Anytime that I would turn it to the wash cycle, it would continue to fill up with water but the water would never drain. With my dryer, when you turn it on and you go to open the door which would automatically shut it off, the dryer kept running. You had to push the button manually to stop it. The two technicians came out, fixed the issue within a matter of 15, 20 minutes, and it was good to go. They were very professional. They explained to me what the problem was. They saved me thousands of dollars. Instead of replacing two major appliances, they were able to fix it.

I took it upon myself to call the original plumber that was listed on the website because I find it faster. They asked how high the building was that I was in and they said that they don't service a high-rise. So, I asked why they were on there. I called American Shield and it was very frustrating that I was on a hold for them to finally track down somebody that would service a high-rise building, which I didn't realize would be such a problem. It’s irritating because plumbing is a big reason why I have this home warranty.

It didn't seem like the house was getting as cool as we thought it would be. I filed the claim online through the AHS dashboard. To be able to make a claim, get a service call, pay online, to have some level of accountability and tracking of that through the portal, that dashboard doesn't check all the boxes of making me super happy with the home warranty policies in general. But it certainly satisfied a lot of their critiques that I had in the past. I was pretty impressed.

After talking with ConsumerAffairs.com more of the AC was covered by the warranty company which came about to about half the cost of the AC.

Previously, we faced many difficult situations with American Home Shield because our fridge gave us some problems last year. That time, we asked for a replacement and AHS said that wasn't happening. Some arrogant people we there at AHS. When we were calling, they were so harsh. Plus, they were not replying to our mail. We didn't want to go ahead with American Home Shield anymore.

The air conditioning just quit working. There was no cooling at all. It's 100 degrees in Georgia in the summer, so we definitely need a running AC. The Home Shield website was easy to use when I put the claim in and then I was told that somebody would contact me within 24 hours. Some of the options could be more specific on the website. For example, when I had to put in the second and third requests, the problem had changed but there wasn't really a way for me to show that. I should be able to explain there what was already done and what was still wrong. It took quite a few phone calls to get that sorted out.

Everything went well so far with Total Air Care. The guy knew what he was doing. He came in, did what he had to do, and he left. He was very good at what he does. He had a mask and all the stuff on for precautions. I had no problem since he came out and fixed the unit. I feel American Home Shield is a good company. They come right out. I pay my little deductible and I’m done with it. I recommend it to everybody.

Blake from Link's Heating & Cooling had come out and fixed a couple of different AC problems that I had. He also helped me figure out what I needed to do and things. He's a pretty awesome guy. He found out that I did not have an AC problem but an electrical problem. I paid the deductible for the AC. Now, I have an electrician that's supposed to be coming out but I have to pay another deductible for it which is a little excessive.

I've had American Home Shield before with other houses. For the house I have now, I just renewed with them and this is my second year. I'm really happy with the service. They're doing great. Their claims process is extremely easy. I just go online and fill out the form. Sometimes the sewer line gets backed up in this house. It's a known problem. I've had to do a service request three or four times since I've had the house. A guy with J & K Plumbing came out and I showed him exactly what the problem was. He knew immediately what it was and was able to go find the right place in the sewer line to go snake out the drain and got it fixed really quickly.

We had an issue and RG Plumbing & Rooter came out. After I called them, they were there the next day. The took care of the issue so I had no problems at all.

The air conditioner was not turning on. I filed a claim with AHS online and the website is very nice. Sherrell A/C & Heating came out and completed the job. The unit was working. But then it started again and the contractor had to come back.

Everything with Shields Plumbing went all right. When they came out, they fixed the issue and not even two days later, we had more problems. American Home Shield doesn't pay for them to go on top of the roof. So instead of calling them back and going through them, we just called another plumber to come out here, and pay them the 150 because that's how much it's gonna initially cost us with the $75 on top of what they charge to go on top of the roof. I even called them back and I never got a response.

Firstline Locksmith came out for a new home rekey and they were good. However, we had a claim with the air conditioning unit and it’s not good. The air conditioning unit didn’t work and American Home Shield sent a contractor out here. They were supposed to submit the report but they didn’t. A week went by and they kept saying they did. They kept lying to us this whole time and it's hot outside.

I always like American Home Shield's service. It's always super quick. Not even 10 minutes, and you get a response from them. Their claim process is very easy. We don't really do much. They take care of it. They sent Eagle Air out for our AC unit. They were great. The technician was super nice and helpful. The problem wasn't with the AC unit, but it was an electric problem. Some people would say, “Oh, you should’ve known.” But he said, “Don't worry about it. It's a common mistake. You actually need the electrician, but everything else is fine.” He also said, “If it's not, let us know and we’ll come right back out.”

The claims submission part was easy. However, if you need to submit a receipt or some sort of picture of a product, there's no way to do that through the online portal. You cannot message somebody and you cannot upload something to show them, “Hey, this is my receipt. Can you please add it to my contract?” In addition, it's long call wait times typically when you call Home Shield's customer service. Granted, the pandemic is probably causing even more extended delays, which is expected, but my average calls have been over 30 minutes just trying to get ahold of somebody. But when you get to someone, they're generally helpful. The only other problem was getting somebody to be assigned quickly when you have an issue. A day or two has typically been the experience that we've had. Everything is on the same level of urgency.

Our central air conditioning unit was not working. I had no difficulty submitting a claim for the issue to AHS. They then sent Greenway services. The gentleman form there was punctual and professional in the manner by which he dealt with us.

Jed did a wonderful service. They realized that the other service providers that Home Shield had sent out previously over the past year put in a faucet that’s not a Moen. The tech called Moen and told them what the part was. They sent me out a brand new part. He got the faucet that I needed. And when the part came in, I called Jed back. Jed sent the same guy back out. He installed it and told me that there were other things that needed to be fixed under my sink but I would have to go back to Home Shield to get them to authorize it. So overall, Jed did a fabulous job. They know what they're doing and that's what I like. I wasn't told to do something that I wouldn't have a clue how to do, like call in to get a part that was still under warranty reordered.

My recent claim experience where CAL-PRO went out was very good. He was in and out. He had to order the part. It took a while to get the part, but once the part came in, he called and he installed it that afternoon. He also had booties on and then he also had a mask and gloves. He was quick and he knew his stuff. When I was talking to him on the phone, what had gone wrong, he’d already known what it was. It was a circuit board on the refrigerator. I’ve used AHS twice and it worked out well.

I bought this house and part of the contract was to get a home warranty. A friend of mine had AHS for 20 years and he recommended it. It's really easy to get service calls for somebody to come and fix something and I've had several things done. This recent claim was a stopped up sink and I couldn't get the water down. I tried everything that I read to do and nothing worked. Sage Mechanical came out and the guy was great. He told me about a sink plunger, which I never knew about, and he had it unclogged in no time. He was really nice that he told me about that too. I bought one since and it works great.

We were not getting hot water with our water heater, but now, everything's working. I did the claim on the website and it was easy. Within a week or so, Anytime Home Services came out and the guy was good. He was professional.

We submitted a claim with AHS because the air is staying at about 75. It started a year ago and they replaced my compressor. Then the summer ended, so we didn't use the AC anymore. Now they replaced it with another compressor. Once they did, the AC will not go below 75, and it had been. Also, the AC sounds like a dying animal.

Home Shield makes it easy to go ahead and file something to get it going. My other home policy that I had before was horrible. I tried Home Shield, and after that, we're good where we're at now. However, it took four days for them to get someone out here for me. I had to call back on that one. They said it would be two days to get someone to call so I waited two days and I called them the third day. And they said, "Okay, we're gonna forward this up to the next level and it could take another two days." But it was supposed to take two days. Why would it taking another two? It wasn't great because we were sitting a high 90s and over 100 on some days. It's supposed to take no more than 48 hours to get back to you. When that doesn't happen, there is no one that looks to see if it didn't happen.

Supreme Plumbing was very good. The tech was very polite, very informative, very nice, very prompt getting here and very thorough. I also had a claim with American Home Shield several years ago for my air conditioner that broke. They never got back in touch with me. I constantly had to call them and they sent an air conditioning company almost from Phoenix down to Tucson. It was crazy. They weren't very good about it but for this problem where Supreme came out, they were great. Supreme is from Tucson, so they were really quick about it.

American Home Shield has been great. I've had them since 2004, and the contractors have been absolutely great as well.

I had a ceiling fan in the living room that the light didn't work. Rush's Repair Service came out and they were nice men. They took something apart and got the part then replaced it there. Then the ceiling fan in the master was wobbling really bad and I was afraid to use it as it was gonna vibrate off the ceiling. They tightened something up there. Also, I had an outlet in the kitchen that where the plug goes in, you could see a piece of it had melted inside. They took care of the problem quickly and then they left. Everything's perfect. I'm very happy.

The contractor came on time like they said they were. The guy that came out explained in detail the problem and what can cause the problem and the way to prevent it and how things work with the AC. He answered the questions that I had. He was very polite and respectful. He said he had to change out a little round device by the size of a Coke can that helps the compressor to come off and on. It went extremely well. The claim process was very quick and easy. I love American Home Shield. There's no hassle and when when they come out to fix your unit, they tell you what's wrong with it. If there's a problem with a certain part, they'll fix that part, but all the other stuff that it takes to make that part work, I'll have to pay for the additional.

The machine would turn on and fill up with water and then it wouldn't go any further. It just quit and so we siphoned the water out a couple of times and then we tried it again. But it still didn't work. Then I called American Home Shield and asked them to come out and fix it. The contractors came out in their normal amount of time.

I'm an original homeowner and when we purchased the condo, we got Home Shield. As my husband who passed away was elderly, and I thought instead of messing around, let's just do that. It's affordable, especially if you have some kind of an issue. You're putting money out every month thinking, “Oh, I'm giving them $57 a month, and it's a brand new condo, and my appliances are new.” But when you do have a problem, it would cost you a lot more in stress and everything else than if you had Home Shield. You can make the one phone call and somebody gets you a repairman out. All of the repairmen were very professional. During the pandemic, the fellows that came by all had masks on, and were very courteous and friendly. They knew what they were doing. I feel safe with them coming into the house.

I call in and let Home Shield know what's going on and they give me a business that would contact me and schedule with me. It is a relatively easy process. If you get the right company, they will come out the next day and if they can't fix it, they will order the part, come back and fix it. Or if they can’t fix it, they will replace it. Recently, my furnace started acting up. There was a switch that wasn't connected to turn on the blower for the air. The first time I called, Home Shield said someone would come out but nobody came. And then they said they wouldn't be available until that next week so Home Shield gave me a second place. They then got in touch with me and they came out the day after. They took care of it. All homeowners should have a warranty because when you have a house, something always goes wrong. You call yourself saving money for rainy days, but with a house, there is always something that needs fixing.

My cold water in my shower wasn't shutting off all the way. American Home Shield responded right away and got the referral going on the same day. Then I got a call back and it went really good. The guy from Advanced Home Services was really professional and he did a good job.

I've kept American Home Shield for 12 years because in general, they are quick to respond. However, I don't feel like the subcontractors are always the best. We continue to have the same problem with the AC. It is leaking so much that our floor is wet. The contractor comes out every two or three days and say the drain is clogged. They unclog it, or so they say, then two days later, the floor's wet again. We do have pets, but we have two small dogs. It seems impossible for it to be clogged that quickly. Yesterday, they came back out. We're not continuing to be charged for this 'cause it's the same issue and it's within the time frame. But yesterday, the guy said it might be a coil and if so, that's not covered by American Home Shield which is extremely frustrating.

AHS is pricey. When I had a home warranty in Houston, it was less expensive and it covered more. But they're very pleasant when you call to make an appointment. I get the email or text from whoever's coming out. I got an email from AHS about, “Do your AC checkup.” I called about 10 days later and the AC checkup availability was gone. I didn't like that they didn't seem to advertise that much and they didn't give you very long to get in there.

My AC defrosted itself and flooded my kitchen floor. I submitted a claim online to American Home Shield and had an easy time using their website. Their contractor San Antonio Appliance Repair called within 24 hours and the techs from there were really nice. So far, things have been good since they came. I enjoy having AHS.

The toilet downstairs was leaking and it was bolted into the concrete or tile. It needed to be replaced and drilled out. Dan's Plumbing sealed it off and fixed the leak behind the toilet for the new tube. So everything’s secure and working fine now. The plumber was very professional. I’ve had American Home Shield for about a year and three months and they’ve been good with every problem I've had. They've been excellent.

My AC wasn't cooling and there wan issue with the Freon. I called AHS and the rep I talked to was fine. I was told to expect the contractor within 24 hours then J.F. Whitlow Jr & Sons Incorporated came out. They were great and but before the service, we couldn't sleep. We couldn't do anything without AC, so it was a necessity and an emergency. Since the service, the AC's performance has been wonderful.

I had a call with Billy's a month before and they came and said what needed to be done. But they never came back and they couldn't be reached. I called them but the voicemail was full. So we ended up getting someone else to do the AC, but then it kept having issues. They followed up when we put the second order in. Everything went better this second time.

My husband submitted our claim through American Home Shield. The faucet in the master bath was broken and the tech that came out installed a new faucet in there. Everything was fine.

I've had American Home Shield on one house since 2005 and they are very good, but I've had them much longer than that. All in all, I'm okay with them, which is why I stay with them. I got more than one property, including a place in Virginia. They ask me if they can come over and fix my whatever in Virginia and I give them a number to call there. Sometimes, that gets a little hairy trying to get them to understand because I gave them permission to talk to that person to get the work done in Virginia, but they'll call me in California. I can't help them ‘cause I don't know.

I know nothing about maintenance and that’s why I got American Home Shield. I don’t have anybody to fix stuff around here. I'm a girl, girl. When my power kept shutting off, I went to the AHS website. It was easy and simple for me to kinda figure out what I needed to select so it was fine. I clicked a couple of things extra just in case I wasn't picking the right thing. I was told I would be contacted in 24 hours. A girl called the next day at lunchtime and it was fine.

We use American Home Shield all the time and we pretty much like who then send out, for the most part. They seemed to get it done. So it's a good value and we will continue to use it. The plumber that they sent out was good and we liked him. We had a stoppage in the sink and he fixed it on the same day. So far, everything has been good.

My ice maker on the refrigerator stopped working. I went online and submitted the claim with AHS and their website was very easy to use. This is the second time that Miller Appliance and Repair came out. The first time they came out was for my heater. Their technician was very professional. I asked him to wear a mask and he had no problem doing it. Everything has been functioning perfectly. I recommended AHS to my brother-in-law and my sister-in-law.

We were having a problem with the air handler not turning on as well as water dripping on the side. AAA All Brands Appliances took care of the water fast, but they had some problems with the air handler not coming on because it was intermittent. We later discovered that it was the timing and relay and with bypass. AAA was very good, very thorough and friendly. They were concerned about the problem and my satisfaction. They tried different things to see if one thing would corrected it because it wasn't anything that you could just put your finger on. They tried replacing certain parts, and if it didn't work, then I would call back and reestablish the contract and Home Shield would send out another group or the same group, and look at it again and see if they can could up with a solution.

We’ve been with American Home Shield for two years and it’s a toss-up with them sometimes. SDL Plumbing did what was needed to be done. It was a good service and it was very professional. Also, the job was well done. But then, I had more plumbing issues. You start fixing one thing and then suddenly the next thing breaks. So, I had Lexus Plumbing come on board and that was a way better experience.

Our air conditioning would run for a while then stop completely. Sometimes, it would be hours before it would come back on. Vail Heating and Cooling was the company sent out and they came very promptly. We appreciated it very much. They seemed competent and our air conditioner has been working fine since yesterday. I'm very pleased. The only thing is now with the COVID-19, it's very difficult sometimes to get in touch with American Home Shield by telephone.

We've had ATR Heating and Cooling for our AC issue a couple of times and recently, my husband said it went well. So far, the couple times we've called American Home Shield, it has been a pretty quick response and we've been happy with it.

I used to have Home Shield on my rental properties and storage. It separates things you have, especially for those who are single or don't have a whole lot of extra money for major repairs. I called Home Shield and they said that somebody will get back with me. And then, some lady called me and set it up. Appliance Services came out and the tech was awesome. So far, the dryer is working fine.

When the tech came out, he was really good with the way he was explaining to me about the parts and how to take care of it better myself. He had a mask and separate shoes when he came here. It's easy to submit claims to AHS and I really like the service. I always tell people about them and that they should get them.

My girlfriend recommended AHS ‘cause I told her I had some problems. However, I have not had a good experience with AHS. They were helpful in the beginning though. I also like the guy who comes to do my stuff usually, ‘cause he’s done stuff in my house before. However, this guy’s from Automated Appliances in Connecticut and I put my claim in June and it’s still not fixed.

I had a light fixture that was out and my ceiling fan was not working. The technician from RJ Wiggins came in and he was so friendly. He went on in there, saw the problem, and then handled it just fine. Submitting the claim with Home Shield was simple and easy but because of COVID, it took a long time before I got someone on the phone. Other than that, I had no other issues.

AHS is an insurance policy. I signed up with them to have the coverage and not to go out buying brand new right away. There was a problem with the stove. It was a fuse and the circuit wasn't set properly. The technician that AHS sent out was great. He went for the panel and tried a couple of things. The stove had no current, so we went out to the panel box. For some reason, the breaker didn't break, but it was popped. It went to the off position, but it looked like it was in the on position when you checked it. He reset it like a computer, turned it off then turned it back on. So that was all he really did to it and now, everything's working fine.

I've had three different work orders that I had put in since I've had American Home Shield and I've been completely satisfied where they have exceeded my expectations. Submitting claims has been extremely easy. I can either do it by phone or online, and I choose to do it online. I immediately get a text or an email or both indicating they received my request and that a contractor regarding whatever issue will be contacting me within 24 hours, which they had or earlier than that.

90% of the contractors that AHS has sent have been good. The contractors that came out recently did fine. They were able to diagnose the problem right away. However, the plumbing issue wasn't fixed because it required them to order a part. So I'm waiting for them to order the part. The communication could be better. As far as AHS, the service has been fine. My preference is to talk to people. However, they do a lot of automated and online. I talk to someone but I gotta click through a bunch of buttons. I'm now to the point where I just go online and make my request. I don't call anymore unless I have an issue.

I have been with American Home Shield for at least 2 if not 3 years. Last year my refrigerator was having issues. AHS sent a contractor to fix it. The fix only lasted a few months (I don't blame AHS for this). When we requested follow-up service, AHS assigned the same contractor. We waited a week for scheduling and heard nothing so we reached out to the contractor ourselves. Turns out, the company had been out of business for at least a month. We notified AHS, they assigned another contractor. Contractor came out, "fixed" the same issue. Within a short amount of time the refrigerator was again not working. Contacted AHS again with no response, waited as long as we could and finally just went and bought a new refrigerator out of pocket because we have insulin that has to be refrigerated, not to mention food etc.

This is the worst company I've ever dealt with. Before you buy.. try this.. call their claims department and type in 2 for existing claim... They leave you on hold for 1 hour minimum so customers get frustrated and hang up. This happened all 10 times that I've called them. Then when you get them on the phone they will give you every excuse why they cannot replace your equipment. They sent a vendor to my home 6 times for a dryer repair. They cannot fix and just keep sending the vendor.. They give you the run around because they do not want to replace it. This is a complete waste of money and time. Do yourself a favor and save the monthly fees and repair on your own. Worst company I've ever dealt with. It's actually a joke calling them. They are so bad.

My experience with home airconditioning not working is pathetic. First technician identified issue with gas, filled the gas with co-pay for each pound. Stopped working after few hours, next technician found Evaporating coil issue. Home Shield won't cover majority of the replacement costs quoted, then I asked for my contractor to fix, which I need to wait for 3 weeks to get their review complete. Horrible service, most of the time you won't get them over phone.

We were able to solve the issue. Nonetheless it is said that I have to go thru Consumer Affairs to be able reach someone in the first place. Upgrading from 1 star to 3 stars as the problem was cleared in a positive way. I'm still kind of upset about the entire situation.

We made the first call April 27th that our air was broken. They sent out Metro Air services to bring new units and fix it. They did not complete the job. They gave us to another company, they did not do the job. We are being passed back & forth to different companies who do not want to do the job because they will lose money if they take it. We are now 3 months WITHOUT AIR in middle of July. Our weather has been 100+ degrees. How many more times are they going to keep passing us off. We just want out air fixed. They are not holding up their end of the contract to fix when we pay monthly for this service.

Initially requested service for my AC in June. Contractor said no leaks and filled with coolant - charging me another $150. The unit stopped working again and on the 30th day I attempted to use the AHS website to click on their link that says "still not fixed?" so that the history would be there and the same contractor could be recalled. The AHS website kept kicking me to a new request, charged me $75, and assigned to a new contractor. So I called AHS on Monday, July 20th, the 31st day putting me outside of the recall period. The customer service rep tried to call the contractor with no response. She was the only one willing to help me navigate the recall and advised that she would cancel the new request with the other contractor and void my $75 charge and even told me that it wasn't right that I should be charged when the original contractor didn't fix what he was supposed to.

I am so dissatisfied with this company, I called back in the beginning of June to have my dishwasher door repaired and it still is not fixed! I have been calling everyday and waiting 3+ hours on hold to be transferred to another department to be transferred again or given another number to call. I will be contacting a lawyer very soon, because my contract is not being fulfilled. I just want my dishwasher fixed or replaced and my service fees to be returned from such poor customer service. I then got an email saying that my monthly Premium will be increasing, I think NOT! I don't even get what I have paid for!!!!

Dishwasher went out almost 6 weeks ago and still waiting for repair. I called today and was told that the escalation dept is deciding whether to fix or send me a check. Really funny considering I have parts here to fix it and told the gal who acted like she had all the answers but didn’t know I had parts here. Now she’s calling Sears to see when they are coming. Gets back on the phone and says Sears has a high call volume so she doesn’t have a answer. She will call me back, lol. Boy when I was talking to sales it was a different story. They sold me, beware. This company gets your money with no return.

I got American Home Shield when I bought my house. So far, so good. I did a claim with them online for my air conditioner and their website seemed intuitive enough for me. I filled out the time and I got a follow-up. It was a text message or an email that came the next morning so I was okay with that. Someone from Third Generation Plumbing came to work on my unit. There was flooding. Upstairs, where the handler is, was where the water wasn't draining out so it started going into my walls. The contractor was very good and I liked them. Their guy cleaned out the drain that got clogged up. It's been good so good. Air conditioner working in Florida in the summer is important.

The inspector found that the hot water heater was leaking. AHS sent Colorado First Plumbing and Sewer. When they checked it, they found that I needed a whole new one. I was very happy with the plumbing people. I wasn't happy with American Home Shield. I had no idea I had to pay $1,035 and Home Shield only paid 580 so I cancelled their service. People should know ahead of time that what Home Shield does is when something happens, they say that it's wear and tear that's why the customer has to pay for everything. But there's nothing like that in their contract when purchasing.

So far, American Home Shield has been good. When our kitchen sink was clogged, they had Gaithersburg Plumbing fix it and they were done in a heartbeat. I just submitted the claim online and it told me that someone was gonna call from this place. The plumbing company called me and then we made an appointment and they came. It was easy. I didn’t go through any person. It was all online.

My dishwasher was leaking and when the tech came, we thought the issue was the seal. So when the seal came in, he replaced it but the dishwasher was still leaking. That was when they determined that we needed the door and American Home Shield said that they would just replace the dishwasher. But Bragg's was wonderful. The tech tried his best. I called American Home Shield's 800 number and then they sent me an email saying that I could either pick one of the options or I could get a reimbursement. The first one that they told me was ADA. The rep told me to make sure that I measure it to make sure it fits because if they send me one and it doesn't fit, then they're liable. I called them back because that ADA thing didn't sound right to me and it's been an ordeal calling that number. You stay on hold for four hours to talk to those people.

The drain pipe got clogged with debris so water was backing up on it. I had to turn off the AC because of that. I sent in a claim online and the contractor came out the next day. They unclogged it and made sure everything was nice and fine. It was flawless.

American Home Shield has a lot of stuff they don't tell me. When they advertise, they tell me that if they can't fix my issue, they'll replace what needs to be replaced. They don't say that if I don't come under a particular type, I may have to go out of pocket for some things. A lot of people ask me about them and I tell them that things become an issue with AHS if they have to replace something. There are too many hidden little fees when it's time for them to do that. There was a time when I had to get a central air unit in my house and AHS was only gonna cover a small fee of that. That whole system cost me $4,800 and they told me that they were only gonna go up to $500.

I had an AC claim with Home Shield. There was a piece that had to be replaced and the guy from Efficient Air Systems fixed it very quickly. He seemed to know exactly what he needed to do and he didn't even have to come inside the house. He just had to have access to the machine outside and it was a pretty seamless and fast process. What hasn't been consistent with Home Shield is when there were situations that they couldn't repair and they did not replace, which I thought is what having them is for. There was an HVAC issue one time that I had and they told me that they couldn't do anything about it because the piece had been breaking. And they couldn’t replace it. I ended up having to buy a brand new HVAC, which I didn’t think I’d have to do if they were servicing this. I don’t feel like there’s a real clear understanding on what this service is supposed to do in every situation and I don’t think it’s completely cut and dry.

I went online and filled out the form for my AC issue. I told them what was going on and then they contacted me within the hour and had something set up for me. Dawson Services did a really good job. The tech was really professional. He came in and he did what needed to be done. He didn't try to talk me into anything extravagant.

I did the request online and Dimitresse Construction got back to me within 24 hours. They then came out and it went very well. The guy had to pick up a part that went inside the toilet tank, something like the flap or the other part, and he did so. He came back the next day and he fixed the issue. He had a mask on the whole time and he also showed me where the main water valve is in the apartment, which I didn't know which one was. There was one for the HVAC, the hot water heater, and then the water to the sinks and toilets and he told me which one is which. He knew by looking in the utility room, and he showed me the position to turn the water in.

United Air Temp was excellent. They were very professional and polite. The shower was leaking through the ceiling from the second floor down to the first floor, and they found out that the trap of the gasket was leaking causing water to damage the ceiling. They cut the portion of the ceiling out and fixed the gasket in there. It took them about five days to do the fix. When they found out what the problem was, they had to order the part and wait for the part to come in. When the part came in, they came right out and put it in.

The wires in the electrical panel came loose and it ended up frying my garage door opener and a charger I had plugged in. Whitney T Holdings was supposed to order a part for my garage door opener. But that hasn't been taken care of yet and I haven't heard anything from anybody. Every time I try to call, I'm put on an hour wait and I can't sit on the phone for an hour. But I've had nothing but good things to say about American Home Shield. I would recommend them to people. The cost is great compared to the quality and they're usually really quick to respond when you call. A couple of times I've used it, they've always resolved everything without an issue.

We had a heating problem and we had water coming from out from underneath. We thought we had some type of a leak and that turned out to be condensation. So, that was no big deal. Then we had a refrigerator issue where the icemaker quit working. I wrote a note on that one because I was really unhappy. The guy that AHS sent out just said that they have a lot of problems with the ice maker on that gallery series and that there was not really a whole much he could help me with there. I paid him 75, then he left and a neighbor ended up coming over and fixed it for us.

I had a claim on the refrigerator. I was unable to change the water filter. It just would not come out. My husband and I couldn't get it out. Rather than taking a risk of really doing more damage than good, we just went ahead and made the claim with AHS. I went online and said, “I've got a claim, I've got a problem.” It didn't give me a choice. It just said, “Not making ice, not cooling.” The choices that it gave me, none of them applied, so I hit “Other”. As always, I got a call in the next 24 hours. They scheduled and CK Appliance came out. He was here when he said he would be. It was the same gentleman that fixed the refrigerator previously. He was on time, polite and courteous. He was also personable and was very professional. He put little thingies on his shoes and had a mask on.

I submitted a claim with AHS because the outlet for the garbage disposal wasn't working. The technician that came out was clean. He was a very good technician. He knew what he was doing. He also came on time and I appreciate that.

I sent in a claim online for the AC and then someone called me. I needed a new condenser and the contractor got it for me the next day. So they were very efficient. They got the part and fixed the AC in a day or two. My experience with AHS has been great. They're wonderful. I've passed them along to one person who called them and got their service.

My AC wasn't cooling. I submitted a claim to AHS and they sent Island Breeze HVAC. After the first time they came out, the AC worked for a while then it quit working again. The second time, they took care of what was going on with it. My AC is working fine now.

American Home Shield has quick service.

The appliance repair people are absolutely the best. They immediately call you and you don't have to call them. Day's Appliance was phenomenal and Sears was great but American Home Shield keeps sending me vendors that don't service my area for my pool. They wouldn't allow my guy to put in a pump at half the price of their vendor and by the time they give him permission, it would cost me about $500 out of pocket and we couldn't swim for two weeks. When you lose two swim weeks in Ohio, that's a great deal of your summer so, they're horrible. Plus, I pay extra for that. So, I'm not getting the service for that because you can’t work with them at all. They would say that they would call somebody else. I would tell them that we've already called and that they should stop sending me vendors that don't service my area. Then they would say they would call so and so but I’ve done it three times.

I've got AHS for three properties. There were a few things wrong with the AC at one property in Stoney Glen that were a little more technical. I got the notification from the tenant at four o'clock pm on a Friday. Then I got a prompt response and scheduled everything with the tenant. Even on a Sunday evening, they were even discussing with me exactly what time they were gonna be there on Monday, which was the next business day. They had good communication as well. I got a copy of the work that was performed when they were finished. The only thing was that when I was logging on from PC, there was an issue with getting the claim submitted. That was alleviated when I went through my phone and was able to finally get it submitted that way. I've been happy. It's money well spent. On the service that I have needed, it's actually exceeded my expectations. Overall, I recommend AHS actively to anybody. Even in a brand new home, stuff breaks down.

My range is a Whirlpool. It has an electronic board where you click to start the oven. That pad had malfunctioned so it was blank. I could click and hear the clicks, but there was no light. That was my only issue I’ve had in the house. As soon as I emailed that there was an issue, Home Shield immediately assigned my contractor. That was great compared to other companies that I hear people complain that you have to follow up for weeks to get somebody to come in to meet with. I took the plan with the high deductible, which was 125. That’s the only money I paid to Home Shield. And then, the guy came and fixed the issue.

The refrigerator wasn't cooling and American Home Sheild made an appointment. Maughanster Appliance Repair called me right away the next day. They're awesome. They were and very professional. They did a great job and I'd highly recommend them to anyone. They've helped me with all my appliances and they've been fantastic. Everything's been functioning fine.

I did use American Home Shield once and they had good service. Their contractor came to check on some leakage I had in my ceiling in my old house and they did a good job. The only problem I had was somebody was supposed to come back and fix where they took out the ceiling parts. They took them out because somebody else had to do it and the person that came was gonna come and fix it was so busy he couldn't. They called me and said that they wouldn't be there till a certain time and I was in the process of selling my house so I ended up having to get someone else to come in and repair it.

All About Air was contacted by AHS because we were in the middle of a heatwave at the time and the people who AHS normally would have reached out to weren't available. The company came out, went on the roof and looked at the unit. There were two gentlemen and they were very professional. They did what they said they were going to do. I joked with them that I might get an entire air conditioning unit out of this claim and they laughed and said that it was probably something really simple, which it was. They said that the air conditioner was not working at all and it had something to do with some kind of a compressor that would cause the unit to stop working. They went and got the part, came back, installed it and everything worked. Overall, American Home Shield has been good. I needed an air conditioner in a city where it would get triple digits and the repair greatly helped.

Our claim with AHS was for a drain in the sink. The washer had worn and the pipe was leaking. So the technician that came out changed out the drain. Everything was done on the same day I submitted a claim. The technician was great. He provided outstanding customer service and outstanding work. Everything is okay right now. American Home Shield reacted very quickly. I have nothing but good things to say about American Home Shield and the plumbing service.

The AC unit inside the home was leaking down in the basement. I logged online and submitted a claim. The website was easy enough to use. Then, I was given 24 hours to expect Knight Heating & Air Conditioning. They were very good in answering every question I had. But I'm not entirely sure the situation has been completely fixed. A week after the repair, there was still a little bit of leakage and I kind of fixed it on my own but I'm a little worried that it's gonna come back.

The spin cycle of our washer wasn't working. I called American Home Shield. The contractors that came out were great. They did their job and they fixed the washing machine. Everything's working great.

American Home Shield was able to send out the contractor within less than 24 hours. The technician from Paragon Mechanical was quick and very knowledgeable. He wore a face mask and kept six feet distance. He also briefly told me what was going on. Everything went very well on this AC claim.

I've used AHS a few times. I just had to pay my deductible when my dryer went out, and they sent somebody out and fixed it. The only problem with my recent claim for the AC was, I didn't know I was gonna have to pay for the coolant on the air conditioner, and that was 800 bucks. That was a pretty penny. So I ended up paying almost $1,000 ‘cause I paid the first 125 for this assessment. I thought AHS would pay for everything after I paid my deductible. But it’s better than paying 5,000. Also, the first guy that came out to do an assessment was really quick about it. He was very efficient and then the company ordered parts. It took a week to get the parts in. They were very good and the guys that came out were very nice and got it done pretty quickly.

Water was leaking under my sink and I thought it was the food disposal. When the contractor came out, they said it wasn't the food disposal. It was a faucet that was leaking. Me not being a plumber, I didn't know that. I just saw water leaking under my cabinet and I was having to put a big pan under there. They told me to reach back out and let American Home Shield know that that's what it was and I did. They got the okay from American Shield to replace the faucet. The contractor was very nice. The guy explained to me what was going on. They searched under the sink and saw the room was getting wet. They also had some mask on and shoe covers. They were good. Another company American Home Shield sent out has been out here and they did a horrible job on something else.

I have a neighbor that uses American Home Shield and I have another girlfriend that uses them. I had been using Choice for about five years, and I know that I'm getting ready to rent out my house. So, I thought I might need all the support I can get. The extra couldn't hurt. So, I got American Home Shield. I like the guy from ATR General Services as a technician. He went above and beyond even to show me what he's done.

I'm new to Home Shield. I've been with them for less than a month. And just as coincidence would have it, two weeks after we purchased our home warranty, the motor on one of our air conditioning units went out. I anticipated a bit of a hassle just because it was such a new contract. I'm certain there are plenty of people who, something breaks, and then they try to reverse engineer it. They would say, “We'll just deal with the broken whatever for a couple of weeks, and then we'll call a service thing.” I anticipated some friction, but there wasn't.

The light to the ceiling just stopped coming on. It was not working. I submitted a claim through American Home Shield's website. I didn't have any issues submitting my work order. So, I was fine with it. When I submitted the claim, they sent me an email and a text also. Something popped up on the screen, and then I received a text message on who was coming out and the timeframe for them to be contacting me. Moen Electric went on and contacted me that Monday. They were great. Everything is working perfectly, too. They replaced that whole light switch box thing, and I haven't had any issues.

My friend has American Home Shield. I was like, let me try it. Recently, F6 Plumbing came out and it was good. They were very fast and in and out. I submitted that claim online to AHS and it was really easy and simple. I had an issue last week with my dryer. Someone came out, but they were unable to fix it because that needed a part. So they ordered the part. I called last week to check the status of the order. Everything is working now. I already recommended AHS to two people already. I was telling them I heard about it. I was saying, "Y'all should try it because we're all women and we don't know how to fix things." It's a backup plan. It might be the simplest thing, but we don't know how to fix. I rather pay it every month and if I need it, it's there.

We had a faucet in our kitchen sink that wouldn't work. It's one of those Delta faucets that has a cartridge in it and spigot that comes out of it. The guy from Flow Masters Plumbing Solutions came, took it all apart to find out what's the problem, and put it all back together. It's working beautifully now. Our first claim before was about a different plumbing issue. The plumber came and did absolutely nothing. I complained about it to AHS and then I got to thinking and investigated and saw that they would send somebody else at no charge to fix it.

A friend has the same service and I signed up in May. When my air conditioning unit needed to be charged, I called and the tech who came was friendly and thorough. It also didn't take him long to do his job and so far, things are working okay. This is the claim that did everything that needed to be done. I've had another claim with them for my dryer. It was smoking and the inside, this little thing that turns your clothes, that was not turning. They came out and they repaired it, but now it's making a knocking noise. I hadn't had time enough to do a claim or I didn't know if I need to do a claim or call the man back, so I just had it. Overall though, I'm very pleased that I was told about this service. American Home Shield is doing what they said that they would do and I've already started recommending people.

There was a leak in my roof and there were brown spots forming in my living room ceiling. Those spots were getting bigger so I know there was some type of leak in the attic. I filed the claim with them, came by and American Home Shield's tech from Universal Plumbing came by. He found that there was some problem with my air conditioning which was too backed up. He had to clear the pipes. It took him an hour or so then he said everything should be good to go. Since then, I haven't had any more leaks. He did a great job. Being with American Home Shield these past years has been great. I get affordable prices plus they've been really good with getting me in touch with who I need to fix any problems I have.

We just moved into a new house and we were rekeying it. We reached out to American Home Shield online. A man from Dan's Pro-Lock came out for the rekey. He was good and I didn't have a problem. It was great. The only thing is I'd like to see a more user-friendly website for American Home Shield. It was shocking. It was not easy to get in and to navigate. It worked eventually but the website could be improved. It should be a little bit more user-friendly. Both my husband and I are not technophobes. We get the text messages but if you go online, we can't track.

Someone from Benett's came out, leaned the washing machine over, looked at the bottom and said it needed a hose. We had the washing machine for about six years and he told me that the hose was cut in half. He also said he had to order the part through Home Shield and I never heard that before. He said he'd get back with me another day, and he left. That's the part I didn't like. Why couldn't he go get the part and come back? They got part stores all over the place. I've been doing service calls all my life and I can go buy a part, come back and fix it. They did that with my air conditioning. They sent the technician out here the next day. He came out, replaced my fan and checked it. He was then out of here and it was running again.

I was having problems with washer, dryer, refrigerator. The technician from Astro Appliance came back and he did the washer and the dryer. He tried to do the refrigerator but he couldn't get it done. I was upset because when he was here, he told me that they would order a part, schedule a time to come back and fix it. When he got back, he brought the part but he realized that he didn't have this other part and he thought that they would not be able to get it since it was no longer available.

The compressor on the air conditioner was not working and the contractor, World Class AC, replaced it. Then, there was an issue after they replaced it, so the guy came back out and fixed that problem. I also had a plumbing issue in the laundry room and American Home Shield had someone come out and fix the valve, which was fine as well. Submitting a claim to AHS was easy because I had other questions about other things and I was able to call them quickly and get it resolved. They are the only company that I've been dealing with that answered me in a timely manner, returned my call and there was a human that I spoke to. So, AHS has been very good. It was also quick both times that I did it and everything so far has been very smooth.

On one occasion, I called up American Home Shield and it took forever to connect with them. Still, submitting claims to them online has been really easy. I had a couple of leaky faucets. AHS's contractor Plumb Genius came for my claim and did a really good job.

I started having pool issues. I had a leak and the pump system wasn't functioning the way it should have been functioning. There was a valve that broke off as well. I did what I could and I couldn't. I didn't know enough about it to be able to fix it, so I called the claim in to American Home Shield and I got a notification that a technician has been assigned to me. Green Valley contacted me the next day and they gave me a date of when they were gonna go.

American Home Shield needs to be careful who they're sending out. They have to be reputable and they have to make sure that they're good quality. Sometimes the service people that they send out are questionable. A lot of times they'll just clean something up or put a band-aid on some of the problems versus changing out the parts. That irritates me in some ways. But for the most part, they've fixed pretty much everything I've asked except for the electrical.

There was a problem with our refrigerator. The frame for the water dispenser was broken. Airboss Mechanical came and replaced the entire frame. They had to order the part but as soon as the part came in, they were here the next day and the process took half hour. They were great. They were friendly, respectful, and knowledgeable. They also came out to fix an issue with our air conditioning unit when some part was broken that needed to be replaced.

Our kitchen sink had a leak and our upstairs toilet had an issue. I went online and got the customer service number of American Home Shield. Their reps were great over the phone. I told the one I spoke to about the sink and the toilet and she said it would not be a problem to submit both issues under one claim since they were both plumbing issues. Their contractor Honesty Mechanical came to service my claim but then the plumber got the wrong information on why he was going to my place. AHS didn't mention anything to him about the toilet needing to be looked at and he wasn't prepared for that. He ended up not being able to do anything about that.

Two different techs came for my AC. The first one took a long time. They came out and they didn't really look at the right part. Circa Mechanical came out in maybe a week after I called in the claim and looked at the AC unit. Their guy came out quickly and right off the bat, he noticed that there was something wrong with either the battery or the compressor. He went ahead and changed it right then and there. Since then, everything has been working fine so far. I like everything about this tech. I would definitely recommend his company again.

When things happen on the weekend, we have to wait when the contractors are available on Monday. They just have the weekday hours so we have to wait till then. Usually, they try to come soon but we have had to wait for longer periods of time with American Home Shield. We've had them for a number of years, so we have a lot of experience with them. Things that have taken the longest were when we were at our Virginia address. In the heat of the summer, our AC would go out and there would be times where it would be almost a week. But here, it's not been that bad. We've been pretty satisfied.

I've decided to go with American Home Shield because my daughter had acquired their services and I liked the way that they operated. However, they haven't finished doing my job. If you are gonna talk to someone, you’d spend an hour trying to get to an agent that is a little bit hard to understand at times. You ask for a supervisor and you can never get a supervisor. They have a way of deviating a person so he doesn't talk to a supervisor. If you call a person back on the same issue, for example a plumber, and they come and fix one problem, they don't look at another one that you have even though you specified that you not only have a stoppage but you also have a toilet that doesn't work. After the plumber comes into my house for the third time, he finally gets one thing fixed and I wanted the second thing fixed. The job is done partially.

We bought a new house and on the home inspection, the garbage disposal was working but as soon as we moved in, we used it twice and it stopped working. My husband placed the claim online to American Home Shield. We've only been with them a month and since it was our first time using it, we were a little bit surprised that there wasn't any other interaction but it all worked out. The technician from Advanced Plumbing & Heating came out and looked at it. He said it needed to be replaced. We were out of town so we waited till we got back and he came back and replaced it. It was all done very well and we're very pleased. He was great.

I called an AC claim in to American Home Shield. It wasn't cooling. Comfort First Heating came out. The first time, they had to order a part. They had to come twice for the same situation. The first time, they said they had to put a fan in and then they had to order a part. It took them about five days to get the part and for them to get on schedule to come out and put it in. Everything wasn't working after that. I had to call them back to see what the problem was, and they said it was just that it needed to cool off. It’s working fine now.

My A/C unit stopped cooling on June 5, 2020. It is July 26, 2020 and it is still not repaired. I submitted my service request and an A/C repair technician came out that same day. His appt time was between 4-6pm but the tech didn't show until 8:15pm and was gone by 8:40pm saying my unit was not pulling full voltage from both sides of the compressor and I needed an electrician to come repair, then an A/C tech would come back out after that if needed. That following Monday an electrician came out. Replaced a couple breakers in my breaker box then tried "one more thing". When he had me turn my heat/AC panel on in my hallway he went outside to see if he could tell what it was doing.

An old valve corroded where you couldn't open it or close it and it sprung a leak. I sent in a claim and they replaced it. The tech who came out was a really nice guy. We've been in this home for roughly two and a half years and for the most part, I call Home Shield and they send somebody out, so it works just fine.

We moved into this house and my five-year-old washing machine started making the biggest noise. We couldn't even shut the door and not hear it. It was awful. When it got to the rinse part, it would make such a loud knocking sound that it knocks it off and puts it back on wash. We had Hopwood Electric come out and then order something to fix it. Then the technician came back out and put that part in but it didn't do a bit of good one way or the other. So all that time we were taking our laundry out to do all of our wash by the week. So we waited again. They told us they could not fix it and after that, I even paid a Maytag guy to come out here to verify it. He said he could put in a new transmission but it would cost us. We were standing there looking at a brand new machine that still has the stickers on the top of it.

1st Choice Appliance came out and fixed the freezer and the dishwasher. I told the tech that the washer wasn't finishing its cycle. They told me that they would fix this and if there was any issues, I could call them back. I've talked to the lady four times and every time she said that she sometimes forget to tell her boss that he needs to come back out there and take a look at it. So I’m still waiting to hear back from them and my claim has been open for about two months.

I called the home warranty for my fridge claim. Installz Plus came out and looked at it. Then they came in and ordered the wrong part. They said they're gonna come back with the correct one but they haven't come back yet. Nonetheless, American Home Shield is great. They take care of the situation for you.

American Team came out for our AC and we love them. We've had them multiple times for different calls and they were always great. The person who scheduled the service was very, very professional. She was very, very nice and very good. We love Gus, who is one of their senior people. We usually will wait for him if he was not available. But he wasn't available today because he got hurt so they sent someone else. The person came out and he quickly diagnosed the problem. The condensation motor had shut off and they replaced the condensation pump. It took him 30 minutes and he fixed it. American Team was on time and professional. Gus is extremely knowledgeable about AC. We’ve used him for every issue that anybody's had with AC. He is really good. I'm a Realtor and when I sell a house and I want to suggest a warranty, I always tell them how good American Home Shield has been to us and taking care of all the problems.

The compressor of my air conditioner needed a run capacitor. I went online and submitted a service request with AHS. Their website was pretty good and easy to use. Then, I was informed that it would take at least 24 hours before the contractors would call and set an appointment. United Air Temp was assigned to my claim and my experience with them was good. They were prompt, they did a good job, and everything has been working since then.

Home Shield had Tommy Davis Electrical Services come out for a claim we made for our AC. They worked on it for quite a while. The tech was worried though and said he had to cut down something and put a new fan in. They cut something and added some wire and everything. They did the job and the air works.

The dishwasher wasn't cleaning. I'll put the dishes in and they come out the same way. I did a claim to American Home Shield over the phone. The claims representative seemed to be knowledgeable and helpful. I was told the contractor was supposed to get back with me within 24 to 48 hours, and Hotshot did. They were fine but the issue wasn't resolved. They came in and they put another motor in and some seals around the door to stop the leaking, but my dishes still aren't getting cleaned. They completed the job in the sense that they did what they said they were gonna do, but what they said they were gonna do didn't resolve the problem. I called Hotshot. They said I had to call American Home Shield and get another ticket open. After being on hold for about an hour and 10 minutes, I just let it go.

The AC wasn't pumping out the air fast enough. The house was at 75 and it wouldn't get cooler. We had fluids in it for that to operate right. I went online to file the claim and the technician from Quality Climate Heating called me the next day. Then he came out later in the week. He was apologetic ‘cause they got there three hours late. It was nighttime. But he said there was nothing wrong with it so he gave us tips on what to do if I change the filters to a thinner filter. We paid the deductible. This is our first house and it's our first claim. Ironically, it was the same time for our renewal so we were debating back and forth if we renew it. We still ended renewing it again for a year.

My unit stopped working and was not controllable by my Nest. My Nest would not show any power. When I went to that unit, it seemed dead so I filed a request for American Home Shield to provide service. I did that online. I've been using their website for 10 years and it's very good. I was told the contractor would be available within a day. I was expecting the contractor, JS Heating, to call me but they did not. I called them a week later and they apologized for not calling me back. They then sent somebody the next day. The guy checked out the problem, solved it, and explained exactly what had happened. He helped me see to it that it doesn't happen again. He did a good job.

I was satisfied with the service provided by Carolina Air Heating & Cooling. The AC unit wasn't cooling but everything's perfect since they came out. It was 90 degrees upstairs so it made a huge difference after they came out to repair it. We've been with AHS for two years and have used it twice. Both times, we have saved quite a bit of money, so I'm very satisfied with them. I would tell my friends that AHS is definitely worth the investment.

We had some flickering lights. The AHS website was really good when I submitted the claim online. I got an email back saying who the contractor was and that they would contact me within 24 hours. An electrician from Washington Electrician Service came out to check whether there were any problems with our electrical system. My husband said he was good and there were no issues. Everything has been fine since. Overall, the experience was good and efficient. American Home Shield was a gift from our realtor when we purchased the property and we really liked the service. So we renewed after the first 12 months.

I've lived here in the house for 20 years. Obviously, everything is old. Since I got the coverage, everything seems to be breaking now. My faucet broke so I got a new faucet. And then, my water heater leaked and Home Shield fixed that. But it's 20 years old too. I hope those people don't think I just got this policy and I’m just breaking everything now because nothing was broken before. Recently, I got mad and broke my toilet. The piece inside the tank just wouldn't work right. I moved it too hard and it broke. The tech from G&G Construction came out and put the whole new insides in. The tech did a hell of a job and did it in half an hour. The toilet is like turbo flush now. I love Home Shield.

I used American Home Shield for my rental properties. Their deductible was too high but other than that, the service was good. More recently, I had a plumbing issue and AHS sent One Source Plumbing Services. There was an O-ring or a valve in my rental's main faucet that had gone awry. The tech got the part and did what he needed to do to replace it. During the two days I was there, the faucet was working fine.