American Home Shield Reviews

American Home Shield has done really well. When the fan in the oven was not working, I did the claim online, which was very easy. The tech was excellent too. He replaced the motor for the fan and now, that oven works way better than it ever did.

The washing machine was out of balance and wouldn’t finish a cycle. I sent in a claim with AHS and they took care of the problem. The tech who came out was cordial and his work was excellent.

I sent in a claim for the switch for the garbage disposal. The wrong guy was sent. He just came and looked it. But it was just a bit of a misunderstanding. Everything was good. Everybody was friendly.

It had been a long time since we had owned a home. We rented for a while and we had a lot of problems with our home warranty company before. My husband did a lot of research through Consumer Reports, etc. and came up with American Home Shield. It's been wonderful. Sears was amazing too. The guy who came out diagnosed the issue right away. He had to order a part, which was fine. He came out when he said he was going to and got it fixed on that same visit. He was awesome. Meanwhile, we have one thing pending back on a motor on the refrigerator, so we're waiting on a different company to come out.

Prince Plumbing came out for the stopped up kitchen sink. The plumber was very friendly and professional. He fixed the problem and everything is fine.

Sears had checked the washer and said that it couldn't be fixed because they couldn't find the part. It was too old. I needed a second opinion. So another technician came out and checked it, and he said the same thing. So I got a replacement. It was done quickly. I chose one of the options that American Home Shield gave me and they took care of everything on their end. It was delivered and installed and that took about a week. I was very satisfied.

American Home Shield is a lifesaver. With the past three projects, we've had the same plumber out. They show up quickly. They don't take a week and a half to show up. They had to come back like four times but they got the job done. The other stuff was fast, and the dogs like them.

I typically go through the Home Shield web page for my claims but I had a previous toilet issue and I didn't double-check if the services were covered. I went online, paid the $100 fee and when the guy came out, it was not a covered service. I ended up spending $100 extra when I could have just called a plumber and had it fixed for $100 less. From that point forward, I double-check before I go through Home Shield. I don't have $100 just to flush down the toilet every time something happened.

When I have had a problem, American Home Shield responded quickly and resolved the issue I had. The tech worked on the blower fan. He had to go out and get it, but he was back in about 45 minutes.

Originally, the furnace people came out and determined that a breaker had to be replaced but they couldn't legally replace it. You have to be an electrician to replace it. So we had an electrician come out and he did his thing. Then the furnace people came back out and finished the job. It worked out pretty well.

I like American Home Shield’s service but the only thing that bothers me, sometimes, is the response time. They can do a little better with how long it takes for them to get somebody out, especially for issues like plumbing. We had sewage backing up from the toilet into the tub. So, it was probably the main line going out. We had to wait for almost five days. The issue was resolved but when something like that happens, you would like someone at least within 48 hours. Still, the service with AHS has been beneficial. A couple of issues have been taken care for us.

Working with American Shield themselves is positive. Working with the other companies is a little bit more difficult. Now, some of them do really well. Like this last guy that came out, Gary, did an awesome job. Sometimes, I have to wait for parts, but then American Shield is excellent.

The ice maker in the fridge wasn't working. We had to wait a little bit for the part to come in. But apart from that, the experience was good. The gentleman was very professional. He explained to me what he was doing and what was going on. We had a nice conversation that he laughed a little bit about how cold it was. Because he was from Russia, so he said, “This is not cold.” I said, “I know.” I had a very good interaction with him.

I'm satisfied with American Home Shield. They either fixed or took care of the issues that came up with our items. We had an issue with our furnace and although they didn't cover it because it wasn't really a warranty issue, the people we went through were wonderful. American Home Shield has been good and we're definitely not going to cancel them.

The top of the stove has adjustments for the settings for how hot it could be, and it would only go to high and it wouldn't shift. I did a claim to American Home Shield through the website. It said the contractor would contact me within a day. The tech was professional. He came, saw what was wrong, told me what exactly was needed to repair it, and did exactly that. When they got the part, they came and repaired it. The range top works fine now. It’s easier for us to cook now on the top of the stove. We didn't have to be constantly watching it. When you're cooking on just high, things can heat too fast or burn, and so it's a lot easier now to manage.

The contractor got the job done. Everything was great.

In the winter storm, there was a company that came out for the furnace. Not long after that, I had a company come out for the AC. The furnace people fixed my furnace. The tech said it was an electrical thing that clicked on that he fixed and it clicked on right away. But he knocked a wire off. When the AC people came, the tech said something was knocked off to where my AC wouldn't come on. He repaired the problem. He put the wire back like it goes.

The tech addressed the trouble with my unit and now it's fixed permanently. I'm really pleased with everything that is taking place with American Home Shield. It has been really easy for us. I encourage people to sign up with AHS.

I submitted a claim for my washing machine and it was pretty good. The contractor came out and they disconnected the old one and put a new one in. My experience with AHS has been good.

The technician came out on a Saturday and he tried to fix the unit. He took Freon out, the entire thing, and put more in. Then he said that we would have to wait overnight. He asked us to put a cup of water in the freezer and keep an eye on it. He came back on Sunday and the water wasn’t frozen then the refrigerator was just cool. It wasn't cold. He said that he had done everything that he could do to try to fix that unit, and he would have to put in a request for replacement due to the fact that it was not fixable. He called on Monday and then right after that, someone from American Shield called and left me a message. I missed both of those calls so I called him back first and then I called AHS. That's when I was told that the refrigerator/freezer would be replaced at that time. I got the refrigerator. It’s what I wanted and it's very compatible to what I had.

A lot of times, American Home Shield is so busy. I have to either get a callback or wait for customer service. But online, it's easy because I don't have to wait. I had some issues and I made a complaint. AHS sent out another contractor, and he figured the problem out, so everything is good.

My husband did most of the calling and the scheduling of service for a furnace issue we had at our lake house. Everything went fine.

The first person that came out diagnosed two potential problems, one being a problem with the door, and the other being a problem with the circuit board. It was disappointing that they had to come back a second time and that we had to wait a week for the part to arrive before the first repair could be done. For some reason, they didn't have the part in stock. When the second guy came, he was not the same person as the first guy. He only fixed the door and did not replace the circuit board, so we called back and said it still wasn't fixed.

The repair man came out for my dryer, icemaker, and microwave. He fixed the dryer the same day, but he had to come back for the other one. It took a long time for the microwave part. It had to be ordered and it was almost a month. Still, the repair man was very good. Everything’s working well too. AHS is good. They did what they're supposed to do.

I was having trouble with a burner being lit. I have a gas range and when I turn the gas on, it would just click, click, click. The repair company came out and the guy was amazing. He even gave me some pointers on some other appliances and was super courteous and did a great job. We used American Home Shield in Las Vegas when we lived down there as well, and they were great. They've also made it really easy with the online system and people reach out at reasonable times. I'm very pleased with this service.

My bathroom's electrical was going out and flipping the circuits wasn't helping. American Home Shield told me that they found an electrician in my area but I didn't know anything when he was coming out. So, I called them directly and it turned out that they were coming to my house the next day. It would have been nice to know from AHS when the contractor was coming versus me having to give them a call because if I didn't call them, I probably would have missed the appointment. But that was a very minor thing. The contractor fixed the issue and they were great.

AHS was trying to get someone in my area to come out and check my heat but there was no one. The rep had to go beyond the realm of things and when she did, she was able to find me someone. But there was a lot of back and forth. Where I came from, we didn’t have heat pumps. We have this furnace with gas so this was a total different thing for me and I didn't know what to expect. We were getting like $450 of electric bills so I knew something’s wrong. I would’ve liked the response time to be better but we were in the middle of an ice storm and everybody was shut down. The gentleman AHS sent was super nice and I would highly recommend AHS.

I have another home with a different company and American Home Shield is much better. They're very prompt and they do a good job. Also, submitting requests has been very easy and the response has been fast. I've had a couple of claims. I had a stove that was repaired and I also had a claim for my water heater. I've been very satisfied.

I made the claim with American Home Shield for a leak in my refrigerator three weeks ago, but no one called to schedule an appointment or to tell me that I had an appointment set up. I don't like that I don't get a call for them to schedule a repair. I have to call them. And sometimes, I don’t like some of the workers. But another claim went great. Express Appliance came here and fixed the dishwasher. The tech was very helpful and did a great job. I like that guy.

The initial first claim that I made was for the garbage disposal. When that got replaced, something went on with the dishwasher. It was working a minute before the person came to change the garbage disposal. So then he had recommended for someone to come down and check out the dishwasher because he said that it was not what he could do. Someone else finally came for the dishwasher. There was a piece of plastic that was stuck and he pulled that out. It was fixed in less than 10 minutes.

My heat would come on, and it would make a clicking sound, but it wouldn't ignite and come on. Then it will go back off. It would attempt to come on, but it wouldn't come on. It was pretty easy submitting a claim to American Home Shield. The tech who came was great.

So far, it has been pretty straightforward with American Home Shield. We had a dryer break down and it was great dealing with the technician.

American Home Shield's overall claims process was great. It took a little longer than I thought to get somebody out here. It took about a week and a half, but it's an isolated area. I expected that it wasn't going to be immediate. It also took a little longer to get the parts than they thought, but that is understandable. It's an older unit. The tech was very knowledgeable and was very quick. He came in. He had his mask on. He did everything that they expected him to.

The appliance people were great. The repair man came out and he said that it was a well-known issue. They ordered the part, but it was on backorder. Meanwhile, he took the liberty of checking other stuff and found that I had a crack in my thing that holds all the ice in the icemaker. I thought, “Well, how long is it going to take to get that part in?” It didn't take long at all. Everything was great too. They followed up. They called me. They came back out, got it replaced, and got my new plastic thing for the ice.

It's our eight year of getting American Home Shield and we've benefitted from the value of it. We had a little bit of a rocky start with the rate increases when we reinstated our policy this year. ‘Cause we had let it lapse for a month, wondering if we'd really renew again, if it would be worth the value and expense. Also, the service fee also increased from $75 to $100. We were hoping for a better discount. But other than that, AHS been good overall.

Our furnace went out. We spent two and half months without any heat. I would have liked it if the contractor, Dobkins Home Repair & Remodel, got here a lot sooner but they were great after they got permission to do what they needed to do.

I emailed American Home Shield when my dishwasher was not working and they made an appointment with me. The process was very easy. They put it on the calendar and they sent the people out. They were excellent. They're very professional and very thorough in their follow-ups. That’s what I appreciate. Plus, the appliance repair person that works for them has been with them for over a decade. He really knows what he's doing. All in all, American Home Shield is very professional, honest, and timely in delivery.

Sears came out to service my oven. It was very difficult for me to submit the claim to American Home Shield. I couldn't understand the people that I was talking to, and they didn’t understand me. I had verbally given my credit card number, and they didn’t understand me. So then, I had to type in and they said that was the wrong one. It was a pretty big mix up that I ran into with them on that. I had to call back several times. When I finally got it straightened out, I was able to get that completed for that stove.

So far, it's been easy with AHS. The phone number's plastered on the website easily and the hold times haven't been too long. They recently did a good job of taking care of a piece of pool equipment for me. The pool repairman recommended a replacement of it so that's what we did. One gentleman has had to come out a couple of times to get something corrected but he honored what he was expected to do. AHS is competitive pricewise and I would encourage them to stay that way. I've recommended them to my next-door neighbor and a couple of other people. If I can get a 10% break or something on my premium, that would be nice.

American Home Shield has good people to work with. They were friendly and they got the job done when I had a claim. The process was quick and easy.

Sometimes, it can be extremely difficult to make a claim with AHS. My property is in a rural area and they do not have vendor coverage in a lot of cases. The HVAC company that they use is 60 miles away so sometimes the service is not prompt. But when technicians come, they are generally okay. AHS should get some decent vendors. I also have the home warranty on my home, which is in a metropolitan area, and it seems to go fairly well. But sometimes, it's very difficult to deal with AHS. They use a call center out of the Philippines and it's very difficult for them to understand English or for me to understand their English.

We've had to do one claim with American Home Shield and they were very prompt. It was over the weekend. We called them on a Sunday, and they had someone out here on Monday. Submitting it was very easy as well.

It took about two weeks to get the contractor out for the dishwasher but it was a good experience. They got it all done that day and since then, the dishwasher has been working excellently.

Our microwave door fell off and the company that came out did a great job. They were thorough and complete.

There was an unusual noise in the furnace. I called American Home Shield and customer service was okay. There were two different technicians who came for the service and both of them were very pleasant. The first guy took a lot longer trying to analyze what the heck was going on. The one thing that surprised me was he asked me if I had the wiring diagram for the furnace. I looked and found the instruction booklet but the wiring diagram was not in there. He found they had to replace some motors on the fan. A part had to be ordered so we had to wait. That was six days to get the part. A different guy then came out and put the part in. The furnace has been working fine and there is no noise. I was pleasantly surprised by how easy this experience was.

My dishwasher wasn't working properly and the contractor who came out to fix it was good.

The ice maker was not working properly and the tech did an A-plus job. He had pre-ordered parts so he had everything at hand. My needs were taken care of in a timely manner.

My refrigerator was not making ice and it was not getting cold. It wasn't freezing anything on the freezer side. The first claim I submitted, American Home Shield couldn't get anybody out to my house 'til the 12th. When the tech got out here, he said that he couldn't service my brand of refrigerator so he went to check with his manager. The manager said that if I wanted them to service my refrigerator, he could. He looked at it and said that the issue was the compressor and that he would have to order a part. It would be another week before that part came in and before we could make another appointment for him to come out.

We had an issue with a microwave and when we submitted a claim with AHS, the process was fast and good. The tech fixed it once then, it went back out a month later. The technician who came was the one that came before to try to fix it, so he already knew what was the problem. He said that they had to replace it and they did. We had another claim for a stove and everything went smoothly on that one.

A hose was clogged and that was making the refrigerator leak. I was also having issues with my dryer. I submitted claims for both those appliances to American Home Shield. A tech came and he fixed the fridge. As for the dryer, he said the control board and something else was bad on it. He said the company no longer makes the control board. He said he would put the claim in and American Home Shield will make a decision on whether or not they will fix it or let me get another one. I haven't heard from them about that and I'm still waiting. It's been four weeks now.

It took a little bit of time until Plumbers, Inc got the part for our leaking faucet but as soon as they got it, they fixed the issue. They did well.

I had an issue and American Home Shield responded. They sent the tech out to fix it and we have a follow-up issue with the same thing, so we're waiting on a technician to come and look at it again. I was able to place my claim without any issue. The only thing that I do not like about this particular policy is that it was purchased by the Realtor for the seller that was selling me the home. So, I didn't get to make any changes to it. When I got all the information together to put a claim in for something else, I wanted to add a policy for, let's say, the plumbing. But at that time, it was too late. I have to wait now for a year. So, it's a little unfair. Had I purchased it, I would’ve made sure that it had everything I wanted. I didn't need it until something broke or something went wrong, and I called to see what was involved with it. I couldn't even make upgrades to it.

The AC was coming on, but it was just blowing cold air out. The technicians were great. They did replace a couple of things. I liked the way they explained to me everything they were doing while they were doing it. So, I understood everything that was going on with it. I was totally satisfied with AHS.

I'm still waiting for the contractor to come and install the dishwasher because whatever they were picking, it keeps saying that it's out of stock. They were supposed to deliver last week and then at the last moment, they said that it’s coming at the end of March. It's been so long but the other stuff like the disposal came right away. Other than the dishwasher issue, American Home Shield is good and I don't have any problems.

Everything was okay with the service requests I had for my water heater and refrigerator. All the providers were okay. They were professional and faster, and they responded quickly. AHS is a great company and insurance. I love it.

The thermostat on the AC was not functioning correctly and I had two technicians who came out to work on it. When the first guy came, he checked the thermostat as well as the AC, and said it was fixed. Then, a couple of days later, the same problem happened. So, another technician came in and replaced the thermostat. From then on, it's been working fine. I would call that tech for any job but I would not like to see the first guy again.

The heating repair went very well. The young man was very thorough. He checked everything, and he told me everything he was doing. He was clean and very courteous. That was my first time with American Home Shield and it was wonderful.

Our refrigerator wasn’t working right. It made a noise and did not keep the temperature. So, we had someone come from an appliance store through American Home Shield. They diagnosed the problem, then ordered the parts. And not too long ago, they were here and resolved the problem, which we’re very happy about. Since that happened, my husband had spoken with AHS and they have always directed him to the proper company with our heating not too long ago. They are helpful in that sense that they direct you to the right people. So, everything was followed up. We’re very pleased.

US Air was our contractor for a claim and they were right on top of things. Bobby is the owner and his wife is the office manager. They returned our phone calls and made phone calls telling us when they would be here. They were excellent working with us. We were right in the middle of a freeze. Bobby came out either two or three times. The units were frozen up and we couldn't really do anything until they became unfrozen. We didn't have water that we could try and melt the ice off. US Air was very attentive.

I had American Home Shield (AHS) until two days ago. They are lousy. When I call for a service they will say we will send a tech to our place. They are always finding a way to not cover my service inside the house. And I end up paying for the service fee just for a tech to come to my house and say, "No. This is not covered." I ended up paying hundreds of $s each time. I called for a broken shutoff valve outside my house few days ago. When I called I clearly said the main valve outside my house is broken. She said, "We will send a tech to see the issue." The plumber for the local plumbing company U.S. PLUMBING & ROOTER, INC in Antioch called me. I clearly told him the shutoff valve outside my house is broken. He came after few hours and looked at the valve. Turns it few times and says "It is broken my friend. Regular wear and tear." Unfortunately it stopped working after I turned it off. I did not have water for 2 full days.

We had a new home and we knew small things would go wrong. And we didn't want to have to pay that large out of pocket fee, because our home is so large. We found out about the American Home Shield, and got it immediately. We got them because of their name recognition and the ratings they got online. Our most recent claim was to fix our furnace. It made a lot of noise when it started up. We found out it was a fan that was inside of the furnace that was damaged. I've used the website several times before and it works perfectly. It gets me a quick response. Not too long after, Dehart called me. We've had them out here before. They would call me the next day. They're always friendly, professional, and very detailed about when they were coming out, what they were going to do and what to expect. They always send a lot of text updates, letting me know which technician is going to come out. Always fantastic service from AHS.

We had a couple of plumbers come out. There was one issue with the bathtub and there was another with a water leak that wasn't covered under the warranty. I did handle the plumber issue at my mother's house. They fixed the leaky toilet. They were excellent. They were highly responsive. So, that was a great experience. We either do our claims to American Home Shield online or via the telephone. It's a pain. There were long hold times on the telephone. When we do it online, it takes a long time to get a confirmation back. Then many times the contractor isn't able to address the issue for several days. But so far, the contractors have been good. I have recommended AHS to friends and family who had subsequently purchased the policy.

There were some faucets that were leaking. A guy through AHS came out and he was very nice and professional, and got everything done quickly and efficiently, so that was great. I also had a furnace issue. It had a leak outside. It was the heat pump and the techs had to find the leak first and then fix it and then put the Freon in, so they're really great about it. The gentleman that came the first time was not able to look for the leak because of the temperatures because it was cold. They had someone come back. It took a few weeks because of the weather, having the snow and the cold. I would love to have it done sooner, but with the temperatures, I know that that wasn't possible, so it was one of those type of situations. With the process to be able to go online and schedule something or call, both companies I've worked with so far, they've been very professional and efficient and timely.

When my water heater wasn't working, I went on American Home Shield's website and opened my account with them. Everything went super smooth. I went through them then they scheduled an appointment for Perkins to come out for me. They told me it would be between 1:00 and 4:00. I also explained what was going on and when the guy came here 2:30, he wasn't here very long. He looked at the furnace and the internals and let the lukewarm water run. It only lasted 30 minutes. He changed out the water heater and it’s been awesome. Overall, I had a great experience with American Home Shield. It was super easy and hassle-free. They didn’t give me a problem with anything at all.

The washing machine needed some sort of belt and a few other things. It took a couple of months before the parts were here. Two of the parts were on backorder and I didn't get a lot of callback. Also, I would get different dates and it would be changed to the next day. But Sears showed up. A guy came in and changed the parts about two weeks ago. Also, while he was here, there was a clip that broke in my refrigerator. He offered to put the part into it and he said he would call it in. Everything was taken care of that day.

The dishwasher wasn't draining or turning on and I made a claim online to American Home Shield. The portal was easy to use although I wish that there was a better place to write down the issues. You check a box of what the issue is and I didn’t know what to put. AHS sent a text message on who they would be sending out and that they would be in contact. The contractor listened and was easy to work with. They seemed knowledgeable, which I was happy with. In the past, when we were serviced through AHS the first time, it wasn't a very good experience. But this time, it got taken care of right away. My experience as of late has been great.

My refrigerator wasn't working. I reached out to American Home Shield. Big Al's Refrigerator Repair came out and they accepted, and they ordered parts. American Home Shield's claims submission is a pretty simple process but I prefer talking to individuals as opposed to reporting my service requests with a non-human. So, I call in my claims. I don't do them online. Reaching a person varies. Recently, it’s been fairly quick. But there were times when it took three hours or four hours.

I requested service for two refrigerators, a large Kenmore and a small Sanyo. I tried to make the request online but the Home Shield website would only accept one refrigerator. That's the way it is set up. I talked to a lady from Home Shield a day or two later and I added the second refrigerator. The repair tech came out and serviced the big refrigerator. I was out of the house at the time. The tech told the wife he would be back for the small refrigerator but never returned. I'm a little upset. The Sanyo refrigerator still has the original problem of leaking and the seal on the door not working. That is bothering me. I decided not to call Home Shield and just look for a new refrigerator. I was so dissatisfied.

We had to have technicians come back a couple of times. For our dryer claim, technicians had to come out many times because the company that came out before didn't do a thing. The first company we had was terrible. The second one was good. Sears also came out and they were okay. When you start getting a third party to do the work, some of them are just, "Give me the money. I'm not gonna bother with it." On the whole, American Home Shield has been beneficial. They had work done for our refrigerator and that was perfect.

AHS was very helpful from start to finish. The company came out and they were very professional. They gave me a bunch of different options, came in here, and got the job done as soon as possible. The tech gave me a lot of information and kept in contact with me throughout the process. It was a really great experience and a very smooth process. I look forward to being with AHS for several years.

Sears came out and did the diagnostic as far as what was the problem. He said, "The motherboard is out," and he left. I said, "Okay. So, will you guys be the one—?" He was like, "No. It will be another company that will do your installation." I was bummed out because I hoped I would still work with Sears. When the microwave finally came in, and the new company was dispatched to insert it, I almost got frustrated with the whole process because it took almost a month for it to get completed. They came out. There was a screw that the guys couldn't get out, so they left. They left the new microwave in my dining room, left it in the floor, and they were gone.

The service guys just came in and rekeyed my home when I called and asked for the service. But the appliances are not yet fixed. The company who came out for the appliances checked them and then left. They promised to come back within 10 to 15 days. But nobody has come back so nobody has fixed anything. The oven is not working for almost six weeks now and we cannot do anything with it. The refrigerator is not working as well, so we use something else just to keep things cold. The technician said he was gonna fix whatever the problem on the refrigerator was. But we are still having the same issue. I contacted American Home Shield and they said they ordered some things and it would be ready within a week or so. That has been a month and a week. I called the contractor and they said that they were waiting for the instruction from American Shield.

I'm very pleased with American Home Shield. Whenever I call, they act accordingly and very promptly. They are everything they say they are. When I moved into my house, there was an electrical issue and the back of the kitchen area was totally out. I had someone come in and they said it would be a lot of money to correct the problem. I couldn't afford it so I called AHS. The tech was very nice and when he came in, he clicked a switch. I asked what he did and he said he just cut the outlet on. I told him that I thought everything on that end was out. He told me that after a while, things would wear down and that they had to be replaced. It took him less than 30 minutes to replace the outlets there. Then, everything came on.

It takes a week for a contractor to get out here for most of the stuff that's supposed to get fixed. Also, most of the time, they leave before the job is done and when I find something wrong, they don’t come back out here for another week or two. One thing is since they replaced the fan in the AC, I've been getting a vibration in the house. As soon as the air conditioner comes on, you can hear it. They replaced the motor again, but they weren't able to take care of the vibration.

When the guy came, our washing machine just started working, so he actually didn't need to do anything. He was in and out in five minutes.

National Platinum Service came out for several appliances and it was handled with no problem. It was easy to talk to the agent to schedule the appointment. The representative for that particular company contacted me within the next two days asking information about the appliances such as the make, model and serial number. The contractor communicated on the way to my home and gave me an ETA. They wore masks and booties on their shoes. The guy was very pleasant and friendly. American Home Shield has tremendously improved over the COVID timeframe in 2020. I was going to cancel because of customer service but now, it has totally turned around. It seems like I get the same person every time I call, so it works for me.

I Googled AHS online and people were saying they were bad, but they were fine with me. When I had a leak from my hot water heater, they sent a repair guy who replaced a hose and a little pressure release valve. It was quick and easy.

Everything has been good with American Home Shield. My dishwasher's computer kept on blinking and saying "complete, complete, complete". The tech resolved the issue pretty fast. He ordered a part because the computer was messed up. I've also had AHS in another previous residence and I'm pretty satisfied with the service.

I'm getting a humming noise from the heating and I was concerned about it. The tech didn't hear it and he just tightened all the screws down. He asked if I could record the noise I'm hearing and I told him I will call him right back if I hear it come back. The last claim we had was right before the heater with the refrigerator. They sent three techs three times and they tried to repair my icemaker. The icemaker didn't work so they finally decided to replace the refrigerator. I've been happy with AHS.

The tech came out to work on the heating unit and he fixed it. Then a week later, there was an issue. The guy came back out and at the time, I was on a work call. He climbed under my house, said that something had tripped, and he fixed it. He gave me the thumbs up and left. My heat has been working since then but two days later, I got an email from American Home Shield saying that there was an issue with the diagnosis and the cost. I called and they said that the technician said something about what needed to be repaired or replaced and that there were signs of a rodent head to the wires. That was news to me, so I called the company back to ask and they said that they would send me an estimate for what the work would cost because it was not covered by American Home Shield. But they never sent me anything.

The tech from Street Plumbing & Rooter who serviced our water heater was very polite and very kind. I was very happy with their service. American Home Shield has been very gracious about getting somebody here as soon as possible.

Every time we've called American Home Shield for anything, the service has been fast and easy. I use them at least once a year for the AC on my other property and I recently had a claim on one of my rental properties. The toilet was clogged up.

Our heat wouldn’t go above 71 and it was freezing in here. Technicians came in about two days and fixed our air conditioner. It’s working well now. I have a dishwasher that I called in the same day that I called the air conditioner in. I'm still waiting on that. If American Home Shield could help me with that, I would appreciate it.

The contractor replaced the computer board on my garage door opener. They were professional. When I did a call for the waterfall on my pool, it didn't give me much options on what was wrong so I paid the $75 for something that wasn't covered. Other than that, AHS has been good.

We had a pipe that busted and AHS was quick to respond. They sent somebody over and the estimate was sent to me. The tech who came out was also very nice and very knowledgeable.

The first time, the water heater went out, I contacted American Home Shield. The plumber came out and they did a reset on it and it worked for about a month. Then it went out again, and it's fried now. I've been without hot water now for about a week. I called American Home Shield yesterday to find out the status and was informed that there was going to be a cost of $400 out of pocket for upgrades to bring it to code, which I'm fine with. The associate told me that he had emailed the same plumber and that I should hear from them. I never did so that's where my frustration's beginning. When they were here on Friday, the little fella told me that it would probably be Monday or Tuesday before I would hear from them. But I would have to pay the money, any difference, upfront before they would even set that up. I've got to hear from them in order to pay it. So, I'm just waiting.

I was having issues with a ceiling fan, a doorbell and a garage door opener. The individual that came out was very polite, respectful and fixed everything that we needed fixed. That was great though when we got freezing rain, there was a lack of response from Relco. AHS and I couldn't get ahold of them to come out so the appointment was delayed a few times.

Access Plumbing did a great job. I was really impressed with the tech. Very knowledgeable, courteous, professional, young man. It's working probably a little bit better before because the drain had been plugging up over time. The issues that I've had in the past has been a lengthy time to put on hold to talk to Home Shield. But at least the last one was a little bit faster. It was more like five minutes. That's a big improvement. I was a little disappointed about my outside faucet not being covered. But other than that, I'm happy.

My dishwasher wasn't draining. I ended up fixing it myself. I took it apart and started the load again, but I didn't let it go all the way through. I probably should have let it go all the way through so that it wasn't draining again. But I stopped it because I didn't want it to overflow again. And so, when the technician ran it, it just drained. He said there wasn't anything wrong with it.

I've been in the business for a little over 21 years and AHS has performed the best. Even through these tough times, they still are getting good contractors to come out. I've had the dishwasher worked on two or three times. It was handled professionally each time in an expedited fashion, except this last time. We couldn't get the parts for a long time and I think that was part of what pushed them to replace the unit. I had the dishwasher ordered today and will be delivered on Monday. The contractor, Always There Appliance Repair, has been professional, courteous, and timely. I don't always get that so that tends to be a big deal.

My experience was great because of the customer service from the tech. He was very courteous, professional, polite, and respected the COVID issue that’s going on right now. He had shoe covers and face mask. The claim was for toilets where he had to replace the components. He did that within a timely manner. I requested him again. He just left today regarding another issue. He came to diagnose the water heater. Someone else will be coming out to take care of that. Overall, American Home Shield did great.

The water heater had an issue and American Home Shield agreed to replace it. They got a brand-new water heater but it was defective. Dimitressee was the company that came out and they had to make three calls after that because they replaced the heating element in the water heater and then ordered two other parts that took three days to get there. They called on Monday and came out on Tuesday and replaced the other two pieces because they said they called the manufacturer of the water heater and they wanted them to go that route rather than get a water heater that had no problem. So we have a new water heater with new parts. But Dimitressee could not be nicer. Anytime I would have something like plumbing issue, they were very courteous and efficient. We are happy about the water heater, but my daughter and grandson had several cold showers because it took almost a three-week period.

I gave AHS a call and told them what was wrong. Then they arranged for the appliance company to come out and fix it. The appliance company was very professional, knowledgeable and efficient. It took a while to get them out. They were very busy. But they did the job. The appliance wasn't working at all before but it's working great now. AHS is a very reasonably-priced good plan that people should take part of if they can.

I went online and did the claim with American Home Shield then got everything back so everything worked pretty well. Advanced got in touch with me quickly and set up an appointment. That came because our refrigerator was not closing properly. They always do an excellent job anytime they come out. We've had good service from American Home Shield.

American Home Shield continues to raise their premiums. They don't really inform their customers about it. The original plan that we purchased was supposed to be $49 monthly, and our current rate is now $62 monthly. That's a pretty significant jump without warning. We recently had an issue with one of our refrigerators. We called and we paid the $75 deductible immediately and they sent someone out who addressed the problem fairly quickly. In that instance, the actual service of getting something done was pretty painless.

My experience was straight to the point. Everything went well and I had no problems getting ahold of anybody. This was the second time this appliance tech serviced my house. He does a good job.

We got our air conditioner on even though we were not supposed to in February. It was not blowing cold. So a technician came out and checked it. He was on time when he said he was going to be here. He communicated with my wife exactly what we needed to do, which was nothing. We had to cut it back out in a couple more days and when we did, everything seemed to be fine. It's blowing cool. Our other claims have been for small things and appliances and everything seems to be fine.

American Home Shield is doing a good job. I haven't had any complaints about them.

I thought we had a gas leak and so I called Kansas Gas Company. They came out and they believed that there was a leak in my HVAC system, and then also there was a possible leak by my hot water heater, so Steinmetz came out. They informed me that the call was for HVAC, not plumbing. They checked, confirmed, and did a full diagnosis to determine that there was no leak and that the gentleman from Kansas Gas Company simply did not evacuate gas properly from the system before checking to see the presence of gas.

Customer service is terrible. In my first year of coverage, they kept me on the line for so long. When I called back, nobody had an idea about the previous issue I talked about. It was an unmitigated disaster. I'm happy that I can file my issues online now. Recently, I put it an online request and the process was smooth. The contractor was great as well, but I wasn't happy about the coverage. My water heater was leaking and once the guy figured out what the issue was, he called directly to put in the claim. He was on the phone for close to half an hour and after talking to one of the reps, he came back and told me what was covered and what was not. I ended up paying a lot for it. As far as I'm concerned, nothing was covered.

I had a claim with our washer and dryer connection and I was really upset with American Home Shield. The plumbing company wanted an APR valve paid by AHS. I told them nothing is paid outside the work. We pay for it. But the inside should have been repaired. I know anything outside the walls is not covered but I wasn't home at that time and my husband doesn't know a lot of details. If I were home I would have told them to not put the pressure valve in the work order and to get the washer connections done. But with the way they put in the work order, the claim was denied. I had to pay everything out of pocket and I was really upset about it.

I've had a number of different claims and American Home Shield has been great. J & M HCP has been out a couple of times and I really like that company. They've sent two different people and they've been good.

Submitting a claim was pretty easy. The only thing is that because we'd only had our warranty for a short amount of time, I couldn't do it online. I had to call in because it wasn't updated yet in the system. The tech who came out did an awesome job and started working right away.

I had all good experiences with American Home Shield. I recently put in a claim for my icemaker. I got the claim submitted, then AHS gave me a number. The contractor then came out, figured out what they needed, ordered parts, came back, put them in and fixed it.

It was easy to submit a request. The request was processed relatively quickly. The company that I worked with was able to speed up their response time once they found out what exactly is going on. The service was great. It actually helped reduce my stress.

The only downfall of American Home Shield’s service is how long it takes to get a repairman here. The last time that they repaired an air conditioner, it took a whole week. I called the contractor on a Wednesday and they said that they wouldn’t be able to get to me until the next Tuesday. It was cold and we didn’t have any heat. But it’s not AHS. It’s the people that they reach out to. Maybe it needs to be where if they can't come to do repairs within three days, then they need to follow up with someone else.

The contractor came out and did the inspection, sent the information back to American Home Shield and from there, the request was declined. So, the contractor did not get it resolved but they were responsive and gave me an idea of what the issue was. The service for them to come out and look at the problem went well. But this is the third claim I’ve had with AHS and everything has been extremely long time frames.

This is the second time I’ve used American Home Shield for plumbing. I have a double sink and I had a backup in my bathroom. The plumber took the pipe out from the kitchen sink and cleaned out the grease trap with his finger. That was fine and let the water go down. But I'm still having water in my bathroom. He said that would go away. It's just the smell. I'm paying $45 a month and I have paid into this twice, each having to cost me $100. The first plumber came and unscrewed something in my basement. None of them used a machine. For this one, I had to call back a second time because the plumber left the connector unscrewed. He came over and apologized.

My garage door wouldn't open. A guy came out and did a great job. He was in and out. It took him about 15 minutes to fix. I've had a couple of people come out for a couple of issues, and it's all been simple. American Home Shield's customer service is always good. I haven't had any bad experiences with anybody over the phone or anyone who’s been here in person.

Everything went great with the contractor that was sent by American Home Shield. They came out one day, and then they came out the next day for the other plumbing. I had two plumbing things that happened. One was the water heater. The other was the tub shower faucet replacement. The tech showed me what happened to the faucet prior to coming back. He explained what he was going to do. He explained what he was doing on the water heater. Everything works perfectly now.

With my most recent claim, I spent more than six months with two contractors who didn't show up or lied to us and didn't get anything done. We were without a freezer. Then, AHS sent Savvy Tech and Savvy Tech did a decent job. They repaired two of the products that the other people were claiming other things that they didn't know anything about. Also, they did a good job of following up and finishing the job.

American Home Shield found the appropriate contractor that will come out and fix the specific issue that I had submitted a claim for. They do all the legwork for you versus you having to call all these contractors to come out and to see if they will do quality work. The contractor sent me an email 30 minutes later or so after I filed the claim and I got a text message too. They also did send me another text letting me know that they were going to be coming up. The tech was good. He seemed like he knew what he was talking about. I needed the breakers to be looked at and he was able to separate them for me so it won't trip anymore. He fixed it for me.

Our furnace was making some unusual noises. It was like a rubbing sound. It was really loud. It sounded like maybe a part was worn or going out. The technician who came was great. He wore a mask and kept his distance. He said that nothing was broken. He took some stuff apart and cleaned it a little bit, and the problem’s pretty much resolved. We like this technician and company, so we would hope that American Home Shield will keep them. We did not like the air conditioning guy that came out in the summer. So, we're happy that it was a different company this time. The overall experience with AHS has been pretty good and easy. I almost always had a person, right away, come out within 24 hours to evaluate any issue we've ever had.

My sink was leaking and I got a call from the plumber the next day. He was close in the neighborhood so he came over within an hour and fixed it. We were all set and everything works great. Also, my heater went out during the snowstorm in February and again, somebody came out the next day. I'm really happy to have American Home Shield. About 10 years ago, it wasn't so good. But now, the last two times I've had to use them, it's been excellent. They have come a long way.

Our dryer wasn't heating up. I went online and scheduled a service call. It was pretty simple to do and it took a matter of minutes. Shortly after that, I got a response that the repairs company had been identified, and I would be in contact with them, and I was. The first guy that came out really didn't appear to be too knowledgeable. He spent more time on his phone asking for help than he was able to figure out on his own. But eventually, between him and the people he was on the phone with, figured it out in order to correct parts. Then when the parts came in, a different technician came, put the parts in, and it's been working fine since. The only thing I did not like about the whole thing was the technician that came out. It's a dryer, and dryers have lint in them. He recommended they clean it, but American Home Shield does not cover cleaning of a dryer. So I would like to see that added to the coverage. It’s a safety hazard.

My garbage disposal was broken. American Home Shield got me an appointment the next morning. The tech was really polite and professional. He took the time to explain what he was doing. He replaced the disposal and the new one has been working perfectly since he came. The experiences that I've had with AHS have been excellent. I'm very happy with it.

I have a good experience with American Home Shield. As soon I communicate with them and explain my issue, a contractor always comes to my home, check what's going on and resolve the issue. The communication is great because they always call me for appointment. The people working with them are very nice and honest.

I've been paying for our AHS warranty for years and I've never used it. And when I needed to use it, I didn't even know what I signed in. But once I figured out how to get in and what account it was under, it was easy-peasy. They were really quick, too. But with the first company that they referred me to to do the service, as soon as they were able to schedule the appointment, the company canceled it and said I had to call and get something set up. When I called to reschedule through them, the earliest they could come out was in four weeks. That was crazy and I couldn't go that long.

My oven locking mechanism won't close, tech came and said he needed a part. Next think I know Brittney called and said they are NOT authorizing the repair for something heavy was put on top of the stove. HUH? So I am out $100 plus $50/monthly I am paying and the issue is unresolved. It's not fair. I called AHS to cancel my subscription and they told me that the reason they are not authorizing was because the part was not included in my subscription. HUH? Different conflicting stories. I want my money back. :( BBB

They haven't installed my dishwasher yet because the plumber needs to come out so he can replumb the little device. They have a change in devices they use from the washing machine to the shut off valve. It's no longer a copper pipe. It's like some kind of cable that they screw together. It's been at least six days since the guy was here last week and that's not good. I haven't heard anything from Able or American Shield. When I called the American Shield, they said, “Yeah, we have to wait for the ticket to come back in from Friday or Thursday's visit. And then maybe Monday or Tuesday.”

I own a few rental properties and have self-managed for years. I looked into getting Home Warranty (HW) plans for them since I became a remote landlord in 2020. My thinking was that "outsourcing" repairs to HW plans can reduce repair management headaches and help make budgeting for repair costs easier. I did extensive research on various sites, including this one, which was the main influencer on my decision, before buying. To hedge my bets, I selected THREE different companies and different plans from each, for my different properties.

On 12/09/20 I placed a service request for my oven and paid a deductible of $100.00 so we could have enjoyed a cooked Honey Roast Ham on Christmas! As of 03/11/21 my oven has yet to be repaired! I Spent hours on the phone waiting for American Home Shield to answer only to be placated by their answering service who never transferred me to a supervisor or manager who can make decisions. This turned out to be futile, stating they are busy and only created a work-order for a call back from a manager. After 7 days I have yet to receive a high priority call from one who can make a decision.

My disposal was locked up and it wouldn't work at all. Drain Go came out pretty quickly and the technician tried to work on it. The tech was very professional and had a nice attitude. He could not repair it so they installed a new disposal. I've used Drain Go through AHS before and I've been happy.

We had just moved into the condo, and the air conditioner didn’t seem to be cooling the house, so we called American Home Shield. When the inspector got there, he closed a couple of vents that weren’t really needed. It’s an old unit, but everything worked fine. I was very happy with what we went through.

I call when I make claims and the only thing is that I'm not too happy with the time it takes to get somebody out here, especially on a Friday when it usually takes them 24 to 48 hours to get somebody to call me back. But my plumbing repair went well. My hot water heater would not light and the tech from Integrity Plumbing Service finally got it lit.

American Home Shield was very responsive and helpful. The repairs that were made to the heater portion of our pool are working really well. I added the contractor to my contacts for future reference if I've got some pool repair things to do that are not covered by American Home Shield. AHS may not be for everybody, but we're happy with it.

Before I even started using American Home Shield, I used Air 72 so I'm very happy with them. Also, I'm a realtor. Wwhenever my clients need HVAC, I always refer them as well. They always do a great job. They don't create any issues when there aren't any, and they're priced well. When I needed to report the issue, I wasn't in front of my computer. I didn't have any information with me. But I called the number and was able to put the request in very easily through AHS' automated system.

We were having an issue with the control valves of our furnace and the techs were able to fix it.

I normally schedule claims on the American Home Shield webpage. The webpage works fine and I prefer that. I did a plumbing claim and that was an unnecessary expense considering the plumber who worked on the problem on November the 13th put in a shoddy sump pump, which caused me to have to use the services less than four months later.

One of the garage door was not going up and down. My wife was there when the contractor did the repair and she said they replaced the sensors on the side and the little button at the door to match it. It’s working now. We had a claim for the air conditioner previous year, but American Home Shield only paid $10 a pound on Freon. So we wound up paying 1,000 bucks for Freon. It would have been better if they had covered more of that. But other than that, American Home Shield has been great.

My first claim with AHS was for my water heater. The pressure was pretty high and constantly the water was dripping. I needed immediate attention but when the meeting appointment was scheduled, it took almost two weeks. That was not a good experience but once the contractor came, it was pretty good. Then, I submitted a claim for my washer, dryer, refrigerator, and gas stove. Express Appliance Services came out and it was much better, much faster, and better communicated. So far, it's been good with AHS and hopefully, in the future, it would be more exciting.

One of the two AC units was not cooling so the contractor came out and reset something on the unit. When I put in requests to American Home Shield, I received responses very quickly and the scheduling of the appointments was very quick also.

Calling in claims with American Home Shield has always been easy. I called them when the pipes on the outside of the house burst. Climate Express came and fixed the pipe but the backflow valve is broken and they didn't fix it. I called AHS who then called back the contractor to tell them to come back and fix it. The tech came yesterday and told me that they needed to find the part and that they found it. They had submitted the survey to AHS and they're waiting to hear back from them.

May Heating & Air came out because the heat wasn't coming on and our thermostat had no power. They were very good and professional. It's been working great. The repair helped greatly. American Home Shield was a pretty good deal.

I'm sure if the dishwasher is not draining properly but it has a smell to it. I wanted to get someone in to look at it and AHS was very prompt in scheduling someone to come in to fix it which is supposed to happen this week. I have another claim in for an issue with my shower and another contractor is supposed to come out as well. They'd been out here before for my toilet. I had problems with flushing and there was a humming sound when water came on. They couldn't fix that but they fixed the flushing issues.

My wife was at the house and I was asleep when the gentleman came in. He told her that our thermostat is located somewhere where it's not supposed to be located because it can't sense the temperature of the other side of the house. Now, that doesn't make any sense to me, because I know people with their thermostat in their bedroom and the other wing of their house is the same temperature.

Both sides of the fridge were not cooling. I called AHS and made a claim. The contractor that came to fix the refrigerator was awesome. They didn't make a mess and they cleaned up after themselves. They told us exactly what needed to be done. They were going to put the part on order. They kept me informed as far as the part, like that it was still pending. They were pretty prompt and the times were fair.

W&W Services came within the first opening in the week to my house for my refrigerator. They were exceptional. This was when we had the power out and I had no refrigeration. Also, they were one of the few that repaired things on site. I didn't have to wait two or three weeks for a part. My refrigerator was working as soon as they left and it's been working well ever since. If there's anything that I need that W&W could do, I would request them. And I would recommend that AHS use a good repair company again once they find one in the customer's area. I've had other people that came four or five times to do my refrigerator and never fixed it and then, AHS would send somebody else.

The seal on the dryer was getting looser and looser. I'd been able to maintain that in working condition without making a service call. However, it was getting really loose, and I was getting a message that the door wasn't shut. I put in the service call and the gentleman came out. He looked it over and said that the problem was with the latch and the seal. So he ordered all of the parts and said they would be coming to me directly. Then I was to call a number. I got a text once he left with that information. The parts were here within two days and I called him. But that was when we had a big snowstorm, so it was hard to get people to get out here.

AHS hasn't given me any trouble as far as filing claims. I had a couple of issues here and there but nothing serious. When the whole AC unit was frosting over, the contractor came out, diagnosed it and said it was a computer component that had gone bad. It took them a little while to get it in but that seemed to have taken care of it.

The washing machine wasn't working properly. It kept going on code every time I’d try and use it. The tech from Sears ordered parts, replaced those, and the washing machine worked. But we have a claim on the other house and the guys never came out to fix anything. AHS needs to find people that will do the work.

I called American Home Shield for a backed up toilet and a backed up shower. The techs fixed the shower, and it is working fine. The toilet, they did the job. I was able to flush it multiple times while they were here. I’ve used it three times since then, and the problem that I originally had is back. I contacted them. They told me that I needed to contact American Home Shield. I contacted them, and they must have contacted the contractor. They're now trying to schedule an appointment with me some time this week. I don't know what work that they did, but when they left, they had flushed a full roll of toilet paper down the toilet, and it worked. The toilet had only been used two or three times, and then it stopped working. I know that they left confident that they had done the job, but there is still a problem.

American Home Shield's contractors respond and show up when they're supposed to. Right now, one is fixing our washing machine but then the part needs to be ordered. The claim submission with AHS was easy. I went online and clicked on it and submitted it. That went pretty smooth.

In a previous experience, I was attempting to cancel because American Home Shield was not communicating. They were supposed to send me a refund and it took three, four months. Then, I had another service call, so I told them to just use that credit. On that perspective, they didn't handle my issue in a timely manner. I also had a couple of issues with one of their garage vendors that I was not happy with.

The contractor did a great job and replaced a hot water heater. They were very professional, nice, clean cut, had a nice truck, and knocked it out. They did a beautiful installation. I would call them if I had something that was not under American Home Shield, some kind of plumbing. I kept their phone number. I was very pleased with them. All of the service providers are not that way. We had a situation with a dishwasher that took a long time to get it resolved. But things like that happen. Overall, we're pretty happy.

I did a claim online, and it was quite easy. It was a smooth process too. The repair company came in, did what they had to do, and left just as quietly. They were fast and efficient. It was great customer service too. They didn't leave anything behind that was disrespectful of my home. It was a good experience.

Anything Appliance came out for the oven as it wasn't coming on quick enough and the burners were going out. They let us know the date and they let us know even on the day of when they'll come. They were great. Then another valve went with the oven so they're coming back out.

The tech came out to check out our heater when we had a problem with it. He was great. He repaired it. I'm very, very pleased with American Home Shield. They've always been very responsive and helpful. We'll probably continue to be customers.

We had switched away from American Home Shield last year to somebody else for a lower price. But the quality of the service was not as good. We switched back to American Home Shield this year for our warranty. I do my claims usually online and the claim process is really straightforward, easy, and simple. It's just the option list for what is going wrong seems a little bit limited. You have to pick from what the closest thing is and you still have to explain it. Other than that, American Home Shield tends to do a good job of vetting their people. We had a claim where the plumber that came out was great and really attentive. My three-year-old son was there watching him and he was telling him what was going on. It seemed the problem was basic.

When the plumbers came out, I paid to have the camera come out, and they scoped the line. They said that there was a blockage. They told me there are probably roots going through the pipes. I paid for them to come out and dig up the yard. Now, they turned the water off from the streets because the leak couldn't be controlled. They dug up the pipes and replaced them, but they wouldn't put down the toilets, although, they were taking them out. I try to be nice because they were extremely well-mannered. When it came down to putting the toilet back in though, they said, "Nope. Uh-uh." They said I would have to make another appointment to get the toilets put back down and I was going to have to pay for that, which didn't make sense to me.