American Home Shield Reviews

I did a claim with AHS to have someone come outside and look at my pool. I did it online and their website was pretty good. Then, I got a text message about when the contractor would be out. The guy from Expert Pools who came out was amazing. It was not just the professionalism that was outstanding, it was his knowledge and work ethic that really blew me out of the water. There was a leak and he fixed it. Then my filter wasn't filtering properly and he fixed that, too. He fixed the backbone of the issue in the pool and since the repair, my pool has been working really well. There's no leak and my water bill is not gonna be as high. I don't have to worry about algae and crap in the pool, which was a lot of work.

I’ve been with American Home Shield for a long time and when submitting claims, usually, once you get through, it's easy. But if you call it in, you're on the phone forever. We had a plugged up sink in the guest bathroom. The first time the rep from Boss Plumbing came out, he put a snake through the sink in the bathroom but that didn't do anything. Three days later, he came back with a camera. He went to the kitchen and cut a hole. He ran the camera through the main water line and saw that it was plugged up in the main line. So, he ran the snake through it again and that unplugged it. But I still have that hole in the wall and somebody was supposed to come and fix it.

Our air conditioner stopped working, and it was close to 90 degrees in our house, and we have two small children. We ended up having to call and file a claim through American Home Shield and they got us ahold of a local company to come out and assess our air conditioner. Southern Air Conditioning and Heating came out within 48 hours. It was our capacitor that was broken, so they replaced it and almost immediately, our AC started working again. It was fabulous. They were very efficient and quick.

I feel comfortable with American Home Shield. I haven't really used them but I have them because I'm the only one at home. I have to have somebody that can help me. I had a friend that had them, and she loved them. I didn't know anything about them and that's how I got them. They do well and everything with them has been great. They always will ask me if I have a question. The fees are good too. I only pay $60-something a month. When the air conditioner wouldn't come on, the contractor came out the very next day so that was wonderful. We had wind blowing, thunder, lightning and rain and my air conditioner went off. But all the contractor had to do was flip the switch and I had to pay the $75 for that visit. They handled the claim well. I just thought I shouldn't have been charged $75, but I know a house call is $75 so I can't complain.

My AC stopped working and we called American Home Shield. I asked if they could expedite the repair. They did and they sent A-US Air Conditioning of Texas. The tech was really fast and professional. He checked it, unplugged the lines and sprayed the unit. The problem ended up being the capacitor that had gone bad. He fixed everything that same day and now it's still working perfectly.

The two times that I've had to use Home Shield was for a garage door and the plumbing. Both times, whoever they contacted, was in contact with me. When we call in the original report, whoever answers the phone on their end is professional and nice. Recently, Accurate Plumbing called me as soon as they got the message and made an appointment to come out and see me. They were here, worked on it and fixed it. We had to call them a week later because it still wasn't quite enough, and they came back immediately. The people were nice, professional, and timely. I'm happy with Home Shield.

I was having water coming from the air handler area of the closet. I tried to do a wet vac suction and it seemed like it was okay but then it began to start to back up again. I knew it was beyond what I could do to correct it. When the contractor came out and assessed everything outside and inside, they determined that it was the backup. The clogging of the drain line was causing the water to flow in. They corrected the problem and I haven't had any more problems since. It was a good and quick service. The techs were courteous, professional and timely. The continuous warranty with American Home Shield has been great service. They have been courteous and professional through the years. They have been quick and prompt. They are always there to help me meet the needs and get a resolution to whatever problems I've always called for.

I’m happy at how fast it is when I file a claim to get something done. It doesn't take American Home Shield any time to text me back, and it doesn't take any time for whoever they dispatch to come out to fix whatever needs fixing. One time, the toilet in my main bathroom was backed up. I had some folks staying here and they did some stuff down there that they should not have. When you flush, you couldn't flush what was the contents of the toilet down. I made a claim online at nine o'clock that evening, and 10 minutes later, I had a text regarding who it would be that would call me. Water and Drain Works then called me at eight o'clock the next morning. The guy then came in and cleared up whatever was in the toilet. He got it out and it's been working fine ever since.

Recently, the appliance was not heating and it was the heating element. AHS sent Lubbock Appliance Repair out and they handled it very well. They were very expedient on getting that fixed. Last year, we had the heating unit installed with one of American Home Shield contractors. They used Absolute. Other professionals that came in to service were telling me it's not an approved unit because it's very big. We've already had a gas leak from one of the pipings. But overall, I have enjoyed AHS. The company itself has been very good so I don't have any complaints. When you call in to put in a ticket, they go ahead and get it done pretty quickly. I've referred people to them. My sister now uses them.

My husband seemed to be very happy with Hathcoat Heating and with the work that they did for our AC that wasn't cooling. We’re happy with Home Shield and very happy that we decided to get a warranty.

It took the contractors five visits, but they finally got the washer and dryer fixed. It was a tad frustrating. The guys were all nice as can be but none of them could figure out what was wrong. Everything that they said was probably wrong. I called those people out twice, and it still wasn't that problem. They finally figured out what it was so they finally got it done. It took a long time. I wish they would have fixed it the first day. It was multiple different people that came out. Normally, American Home Shield's contractors come out and fix whatever the problem is right then and there. Lake Area Appliance has been out here before and it's always been same day that they come in and get it fixed. I've never had them or anyone else make multiple trips like this. This one was particularly funky. Nevertheless, I've already renewed with American Home Shield for next year.

There was advertising for American Home Shield on TV. I also had heard of them years ago so I just looked them up and went back to them. Their claim process was fine. I made a claim online for an appliance issue and they gave us Premier Appliance Services. They did a good job. Their tech came in when he said he was going to and was very on time. He had a mask on, was neat, clean, and very professional. He went right to the problem and knew exactly what it was. It was a very easy problem. The door where the water filter goes in had broken off. He was able to fix it and put it right back on. It was a good service and I haven't had any problems.

I had a leak in my garage and 822 Plumbing came out and fixed it. Then, I had drywall folks come out and never came back. They scheduled but they didn't show up. I submitted the claim online and the website was good. It's just that we’ve had claims and AHS actually cancelled on us because we use the service too much. They were not gonna let us renew our contract so we went somewhere else. But we've had AHS for about 10 years now for our own protection for the home.

There were three things wrong with the pool equipment and because of COVID, I was able to go ahead and claim them all at one time. Home Shield sent out a company but I don't think they really looked at the issue. Then, ABNation was sent out for a second opinion and they did a very thorough job. They found the wires that had caught on fire or melted. But whoever reviewed their analysis was not themselves familiar with pool equipment and therefore denied this claim. I had to pay another $100 or so for them to come out and look at what they had already looked at but to just report on the wiring. This time, it was approved. When I called customer service, they told me I couldn't request ABNation to come out again but I went online and I was able to do that.

Our air conditioning wasn't working and we weren't sure why. We called American Home Shield and their contractor, JW Brower came out. The tech had to do some ductwork on our house as the AC wasn't connect right. Now, everything is working great. With AHS, we love the security of knowing that if something disastrous happens, we will not have to take care of it all by ourselves. We're happy with Home Shield.

I submitted an AC claim with AHS on a Monday and CTR Services came out on Wednesday. They were on time and got everything all squared away for me. My air conditioner is running perfectly fine now. I had one AC guy come out before this and he didn't have what he needed to fix the problem so I had to wait another day. It was really hot so I had to go someplace else to sleep

Home Shield was very efficient. The only thing was there was a miscommunication with giving my phone number to Gator Drain and Plumbing. They gave me the contact information, so I called Gator and said they had the wrong number. Other than that, Gator was very efficient and professional. With the COVID, the tech did everything he had to. He came in with gloves and a mask, and he cleaned up after himself. Everything was really good. He was in and out, took care of my problem, fixed it.

I had a bad experience with my previous insurer but I’ve had a good experience with AHS. I've used AHS twice now and the contractors were very responsive.

I'm not too happy right now with American Home Shield. My washing machine had issues with draining, so I put in a request to have it repaired. That was in June and a technician came out and serviced it. It worked for two weeks, and then it went out again, so I called. They put another call in for it to be repaired. A technician then came out, changed a part, and it worked for a minute, then it didn't work. I called again and the third technician came out. He changed three different things, including the drainage pump as well as the motherboard. There was a time lapse, ‘cause you have to wait for him to come out to determine what's wrong. He also has to order the part, which takes a week, then he has to find time to come out to install the part. Now we're talking almost a month.

We just bought our home recently and we were advised that within the home warranty, we are allowed a one-time rekey for the entire house. We requested the service with Home Shield online and the website said they would contact me within a short window of time. I was contacted within the timeframe and Realty Rekey came out. They changed all the locks out in the house and did a great job.

My house was over 80 degrees and the AC just ran constantly. I reported the claim online and they gave me a gentleman from Delaware and I'm in South Jersey. I put the claim in the computer on a Saturday but on Wednesday morning, I still haven't heard from the contractor. I left two messages and an email and then I chatted online that I was unsatisfied. They gave me the Long Lane, who did call me within 24 hours, and the first available date they had was a week later. But they were very, very good. I was very happy with them. I was also very happy with the gentleman that came out for my refrigerator. It's very easy to submit a claim. You just do everything online. They take your claim fee and then everything else is picked up by American Home Shield.

American Home Shield is the best. I called and gave them the information when I had an issue with the water heater. Then somebody said that in about 24 hours they were gonna email me or text me. JNJ Plumbing was upfront, very personable and professional. Now, I have an endless supply of hot water. I have been with Home Shield for about five years on and off 'cause there have been some mix-ups on payments. Then all of a sudden, I'd find out that it got canceled, so I'd call them up and get everything straightened up 'cause I wanted to keep everything under warranty. They have great service and they have been outstanding. I'd highly recommend them.

I found my outlet were extremely hot. I submitted a claim online and then Hopwood Electric came out pretty quick. The guy was super knowledgeable and very helpful. It was my first time using Home Shield. So far, so good.

My clothes dryer was making a horrendous squealing sound. The Sears guy beat the window that was given by about an hour. He was really professional and did a great job. This is my first claim with American Home Shield and the process was way easier than I thought it would be. The only thing is I was looking around on the website, and I couldn't find where I could actually talk to a person if I needed to. I'm a little preferential to being able to speak to a human being if I need to.

We’ve had American Home Shield almost two months now and it's good to have when you have a problem you need to resolve. One time, we were having a problem in one of the bedrooms where the light wasn’t coming on and the switch appeared to be broken. An electrician came out and he repaired it the same day. He fixed the switch for the light, and fixed one of the power outlets as well.

We were good with A-US Air Conditioning of Texas. Once they got there, they fixed the issue pretty quickly. They did great. The problem that I had was when I called American Home Shield to get my air conditioner fixed, they said somebody would contact us. This was on a Sunday when I filled out this deal online. A-US Air Conditioning called me Monday and said nobody could be here 'til the following Thursday. My air conditioner was running nonstop so I called American Home Shield back and asked was there anybody else that they could send that was faster than a week.

I've had the service since 2013 and I’m keeping it.

American Home Shield honors everything on their contract. Even though it's higher than everybody else, everything's been working and I had no problems with them. Recently, the plumbers that came out for our claim were really good. They were able to fix it in one go.

AHS has been okay. Their contractors come here and fix the things that we have. Sometimes, submitting claims takes a while. We have a problem contacting the person that we can talk to. No one was answering our phone call that time when we needed help for our toilet. The flush tank was cracked. We needed to go online in order to contact AHS. But the contractor resolved the issue pretty quickly. It was less than an hour. He was very professional.

The fridge wasn't dispersing the ice. I called Home Shield. "Which credit card are you gonna use?" That's what we all did. And then the next thing I knew, they said they would send me somebody. GE Appliances called me. I told the tech I was home. He just showed up and that was it. They did a good job. However, whoever replaced the part or fixes it, Home Shield said it was 30 or 90 days. But the next day, even with just five minutes, "Oh, you passed the warranty. You gotta get charged another $100." There's no leeway on it. And that was, "Sorry about that. You went past it." It happened twice to me since I had Home Shield. They need to have some leniency that if it was the same appliance, that means there's something wrong with it, right?

The water heater exploded and flooded the basement. I called in the claim to American Home Shield and I spoke to a representative. She had the gentlemen come on an emergency because there was water everywhere. I've been there 15 years and I had that same water heater. This the first time it ever did that where all the water came out. It was leaking over a period of time but I don't go into that space. And so, when the gentlemen came out to examine the water heater, it needed to be replaced. They put a new one in and set the old one out. Everything is functioning good so far.

I purchased a home warranty with this company in Feb 2020. I had an issue with a dryer mid July 2020, They sent a service tech out a week after the dryer had issues just to tell me I needed a part to be ordered that would take 2 months. With that being noted a replacement was recommended by the tech. It has been 2 weeks since any correspondence with this company. I call and stay on hold for HOURS at a time, with 4 hrs being the longest. This is absolutely ridiculous. I will be canceling my subscription the moment I'm able to speak with a representative.

It is very frustrating calling AHS. They have long wait times and repeating music and the same message. No indication of how long the wait is going to last. To make matter worse, after 45 min wait, they tell you their system is down and you need to call back in an hour. I am on my second call waiting for 33 minutes so far, and counting. It keeps telling me "please continue to hold"!

I cancelled a service request with advance notice and have been waiting weeks for my $75 fee to be refunded. I have called 4 times, each time holding for over 1 hour to speak to someone. Still waiting.

We have been with American Home Shield for over 12 years and until now the service has been great with both ahs and their service contractors. Our current service request has been ongoing since 30 June 2020 and the contractors have came out twice with the wrong parts. On the second visit, they disassembled my washer and have now went on vacation and the part has been in for 2-3days according to the ahs and FedEx websites. I have called 4 times during the month of July about the terrible service with the contractor and only to get apologies and and offer to reimburse me for $50.

We have had trouble with our refrigerator since 02/14/2020. We’ve made multiple service request that did not solve the problem, and had to pay for each of them. It has gone like this: 1st repair company didn’t service our brand of refrigerator. 2nd repair “company” was an individual who said the coolant was leaking, put more coolant in without fixing the leak, and closed the service request as “complete”. Tried to get in touch with AHS after refrigerator failed again. They told us to reach out directly to the repairman who did not answer his phone. Called AHS multiple times and each time I was on hold for 45 minutes before they hung up on me without me ever speaking to a person. We made a new service request. The new repair company rescheduled and delayed multiple times just to come out to look at it. After they looked at it, they never got back to us. I called them, they said to talk to AHS.

I was having issues with an air conditioning unit. Asked for service. They set me up with a contractor. I discovered a trash can to close to the unit and moved it and it solved the problem. On July 3, I tried calling American Home Shield to cancel service but did not have time to wait over an our for a representative so I called contractor directly. My husband noticed the service charge of $125 on our account. On July 7 I tried calling American Home Shield again but it was another 1+ hour wait. My husband called and was spoke with a representative who said they would process the refund.

We had a lot of issues with our dishwasher this fall. First, it was clogged. Then, there was a piece that was broken. It was easy to file our claim online to American Home Shield. We were told to expect their contractor within 24 hours. We were constantly having somebody come out 'cause nobody was able to work on the type of dishwasher we had but once we got somebody to come out, things were fine.

Overall, I like the cost of a service fee compared to paying for something right out of pocket for the full fee. Recently, our hot water heater went out. It was probably about five hours or so before a technician got here because it was 6 o'clock in the morning when I made the call. They were able to repair it the same day.

My ice maker and vent hood were out. The guy from My Appliance Repair was very nice and helpful. My ice maker was fixed in a timely manner. They did submit a claim for the vent hood, which I have sitting in my living room, but the actual vent itself that goes out through the attic is not the same size so therefore we cannot put it in. That issue has not been resolved and it's been over a month since I submitted that claim. I contacted American Home Shield when the vent hood came in. They said they would get with the appliance company for some kind of adjustment to the form that they filled out. I called the appliance company and told them American Home Shield was gonna be contacting them for it. They said they do the vent hood change, but they don't do the actual vent. Also, whenever I contacted American Home Shield I got a foreign person that didn't understand what I was talking about.

Our AC unit inside was clogged and the condensation was leaking on my floor. Everyday Heating and Cooling was our given contractor and I was surprised their tech showed up on a Sunday, which was the very next day. That was so quick. The tech was very knowledgeable. He cleaned out the pipe that was clogged and was in and out in 10 minutes.

With my personal experience, things have been great. American Home Shield made it easy to either do claims over the phone or online, to even set up for an appointment. American Home Shield also did a follow-up form with me. Recently, I had a leaky faucet for the hot water, and then the water was coming out, but I didn't know where it was coming out at. It was a lot every time I washed. When the guy from Legacy 4 came out, he fixed the leak and it was all tied into my washing machine. I had one of those splitters for my dishwasher and my washing machine and there was a hole in it. I'm not using my dishwasher anyway, so I told him to take the hose off the splitter and just let it go straight through.

Best Choice was fine. They were here when they said they were gonna be here. They made a quick and decisive diagnosis about the problem. They got all the necessary paperwork back to American Home Shield in a timely manner. I had been without an air conditioner for over a week. There was a technical issue with the compressor and it had some kind of freon leak so the unit had to be replaced. They stayed and worked here until probably 11:30 midnight to get that thing installed so I could get some air back in my house.

I had trouble with the garage door and after having made a claim, AHS gave me AAA Action Garage Doors. They were very kind and good. They fixed the problem. But the problem started again this past weekend. The garage door would come down and go partway then it would come down. All weekend, I had to leave it open because I couldn't close it and I was scared about that. My son then came and he fiddled around with the electric eye and he got it to work.

The air conditioning went out after a power surge or something we called Home Shield. Their representative set up an appointment with State Heating and Air Conditioning. The contractor contacted me and told us when the tech was coming out. Then, he came out here and did the job. Home Shield is getting expensive as far as the monthly bill now but I'm pretty much satisfied with them.

The fan in our heating system was really loud. So we never used it in about five years. We finally had somebody come out and the issue was just that they never took the plastic off of the inside of it when they installed it. So it was a very quick fix. Home Shield also did the exhaust fan on my stove and one of my duct vents prior to that. The guy was very efficient. He got the equipment with him so he didn’t have to come back. It was good.

The water heater was leaking and I had slow hot water flow. Service Mechanical came out and the tech checked everything. He determined that whoever made some changes to the piping, the pipes were incorrect. However, the contractor told me that the claim was denied because they didn't cover people's work that was done on something like that. Home Shield didn't let me know that the claim was denied. I had to find out from the company. I did not got any feedback from Home Shield. But other than that, it wasn't a long drawn out affair. I would still recommend them.

Everything went very well with DrainGo. Everything was fixed within just a few minutes. It was a toilet issue, and the fill tube had become disconnected and was spraying on the lid of the toilet, which was then pooling down on the floor. The tech recognized that immediately. He wore a very heavy duty respirator type mask, too. This was a good experience. I had American Home Shield for probably 15 years and used it maybe once every other year. For the most part, it's worked out.

There was water all through the closet and I put in my first service call. I called the water heater person as well as the AC person. The water heater guy said it was not him and the AC guy did what he could to try to deal with the problem. He came back again and replaced the blower motor. I was sitting at home all day Sunday and it was 80 degrees in the house blowing at 75. So, he came back out yesterday, added some more Freon, washed off the outside unit again and then told me that if it keeps leaking, he's gonna have to replace the evaporator coil.

All The Time Plumbing did a good job. There was leaking on the sink and they fixed it. They did it in about an hour and a half. They have their boots and face shields on, too. I have American Home Shield on and off for the last 10 years. They're better than the other different companies. The only thing is American Home Shield should tell subcontractors to contact the customer early or give some kind of notice. I waited about four days before I got any call from them for scheduling. When I called American Home Shield for the leak, they said, "Someone will contact you." But I didn't get anything from the day I talked to the rep from American Home Shield to the day the contractor called me. Other than that, they're good.

Submitting claims with Home Shield seems to be okay, but in the description of what the problem is, have a comment field so you can write out specifics as to what is going on. We used them once for our rekey and then now for the air conditioning. Both times were good. The guys from Metropolitan Heating & Air were awesome. They knew exactly what to look for. They checked out my main unit for me as well after I said that I thought there might be something there. The issue turned out being a blown capacitor. They were in and out and stayed clean. Everything was as good as it could have been.

My AC went out and I submitted a claim to American Home Shield. Their contractor, Air Control Experts, came out and the techs were really nice young men. They came in my home and were very respectful. We informed their tech that we would be masked and he came into our house with a mask as well. He wore that mask the entire time.

When we purchased the house, AHS came with the contract and we were happy the first year, so we continued it. I've had claims for cooktop, oven, plumbing, heating and garage door, and I was very happy with the service. It was very easy to submit the claim and then the tech came out the next day.

I had a problem with my appliance not maintaining temperature. I called Home Shield and they notified me the contractor would come out to take care of that issue. Progressive Appliance and HVAC came out and did a very good job. They explained exactly what they were doing and they left the place spotless when they were done working. They were very professional. If they were not recommended to me by Home Shield, I would have used them anyway. I would highly recommend them.

I had a plumbing issue with American Home Shield and everything went well on the claim. I had a leaky pipe underneath the cabinet in the kitchen. The guy from HCD Sewer and Drain who came out was a pretty nice guy. It didn't take long for him to come out, and he was early. So that was even better. He had a mask on. Me being Chatty Cathy and him being chatty David, we were talking so much. But it didn't take him long at all to resolve the issue. I was comfortable with him. I will use them again. I've used American Home Shield twice now, and it's been great both times.

AHS was recommended to me and so far, I've done a few claims with them. I did it online and the process was pretty easy. Recently, there was a leak under the sink and when I made a service request, they sent out the techs from Cabrera's Plumbing and they fixed it.

American Home Shield has been very useful for us. I've got a few contractors out here recently. The one with Qualified Heating & Air went really good. They handled it quickly. The guy was able to zero in on the issue real fast and took care of it real quick. We've had the virus causing issues but I've sat on hold for over two hours before. That's not very fun. Also, the turnaround to get stuff done could improve. I wish it had been quicker especially when you're dealing with air conditioning.

I am 68 and at my age, I don't know how to fix things anymore. I had American Home Shield at a previous house for about five years since the things there were getting older and I didn't want to buy everything brand new. I couldn't afford all the repair bills, so I did the warranty. Now with the new house here, I also got AHS since we were just moving in and the appliances were already there. Recently, the air conditioner wasn't working. I called AHS and they said that the contractor would contact me between one and two days. When he came out, he took care of the problem and the air conditioner has been working since then. He did well.

We bought the house we were settling in so we wanted a home warranty because we weren’t sure what the condition of the various utility things were in the house. American Home Shield was recommended to us and I have nothing but good things to say about the company and how it was all handled. When our air conditioner stopped blowing, I called them and I was given the name of a local provider. I talked to them on a Saturday and they couldn't come out until Tuesday.

I called Home Shield to submit a claim. Mandolin HVAC & Construction came and had a face mask on. Everything since then has been working just fine. It would be nice if we didn't have to wait a week for somebody to come out.

It's easy submitting a claim with AHS. So far, their service is good. Recently, Carolina Air Heating and Cooling came out. I like them and I requested them to be the only company that gets sent out from my AHS staff. They’re a local company. They have good customer service and they’re as quick as possible to resolve issues and do them thoroughly. I believe in doing the job right the first time. I didn’t have to call somebody out three times. And the company that had been out in the past, that I’ve banned from my AHS, wired something wrong in my box and melted my circuit box to my AC unit. So I prefer to use more well-known companies. I was very happy with them.

Having American Home Shield is very convenient because I'm a single parent. I don't like waiting and I don't like going out trying to find all this stuff. I would rather just call. If they can get the people out to me, I have the money and I'm gonna go and pay it. I get a warranty with it too. The only thing I don't like is the claim with the air conditioner. They make you pay for the freon and I feel like I shouldn't have to pay so much money. That's a ripoff for people. It's like I'm paying them to do the job. One company made me pay 960 for freon then this last time, I had to turn around and get that same part.

It was great with Accent Heating & Cooling. They were prompt and professional. The technician did exactly what he needed to do and was very upfront. The process with American Home Shield was very efficient. I'm happy with them. I've never had a home warranty before and they've done everything that we've needed to do when we moved into our house.

My water dispenser on my refrigerator wasn't working and the person came and fixed it. He showed up on Friday and he needed to order the part. He called me on Monday and he had the part, which I was very surprised with. I had a different maintenance company before and my experience with that company was they would send somebody out, they would look at it, order the part and it would take at least two weeks for them to get it and come back and fix it. So I was thinking that I was gonna have to go get ice because with the water dispenser was not working and the ice maker doesn't work. The guy called me on Monday afternoon and asked if it was okay for him to come right then. And he did. He replaced it and it's working great. So I'm very pleased with the service with American Home Shield. It wasn’t good that I had to have it repaired and that I had to pay the fee but it was a good first experience.

The previous owner of our house had American Home Shield and we continued it. Their website was easy to use when I created a service request for my garbage disposal that was leaking on the floor. Pennington Plumbing Services was assigned to me and they were supposed to contact me within 24 hours. The service was great. They replaced the disposal so everything is fine. The repair had greatly improved our home operation. For this specific problem, American Home Shield was very good. The home warranty is a good service to have for the house.

Cote’s Mechanical came out for an AC issue. The fan wasn't spinning in the unit outside. It was a capacitor that need to be replaced. So, it was quick and easy. Submitting my claim to American Home Shield was pretty easy, too. Everyone's been above board even with one where they couldn't help me on something. I’ve had good experiences.

Integrity Air Conditioning did a great job. They were in and out, and the AC unit is running perfectly. American Home Shield has worked fine. We've had to have their contractors out three times and we have no complaints. Setting the claim up has been easy.

Our AC was not cooling properly. We submitted a claim online to American Home Shield and found their site to be very user friendly. Their contractor, Platinum Heating & Air LLC contacted me quickly and helped me with my issue. They did a great job and since then, things have been running perfectly.

American Home Shield used to do my previous home a few years ago. I decided to go back to them. Their claims process is fairly painless and easy. I had a claim where they sent Ultra Heating and Cooling. They did great. They were on time, very professional, and quick.

I tried to reach Heritage Air and Heat back because it seemed they solved one problem but I have to go back to Home Shield to get the other problem solved. However, Home Shield wants everything done online. But I had a couple of issues that I wanted to speak to someone and I never could get through on them. Other than that, I had Heritage Air and Heat before and they were pretty good.

There’s a mechanism up in the garage up where the motor is and it needed something to be turned up with a screwdriver. The contractor who came out was very pleasant and professional. He did what he needed to do and showed me where the problem came from. He also had his mask and gloves, and kept his distance. The service was quick. I recommended American Home Shield to several individuals who had problems in their home and I told them that they need to call AHS.

I had an issue with my water heater. AHS sent out High Priority Plumbing and the tech showed me how to light it back if it went off again. Then he turned it off and turned it back on several times before he left. However, it’s off again. So, I feel like he didn't solve the problem or figured why it was cutting off. And I was real hurt this morning when I learned that I had to pay another $75 to get somebody to come out again. I wouldn't mind if the tech located the problem and told me that it's going to keep cutting off, or that it was cutting off because of this and it was something internal in there. If he did that, I would be okay with paying another $75 for somebody to come back out. But he just turned it back on and said that it was probably not getting enough air through the door.

Everything was resolved and everything worked out. They just need better communication.

I signed up with American Home Shield somewhere in April, and I'd have to have a 30-day waiting period. I've had one claim and they've been good. They took my claim late in the evening and gave me instructions. I called in the morning and the guys were here by 12 o'clock which was great because here where we live, it gets to 120 easily. They spoke to me, went out and did the job, and afterwards told me they were done and left. They were professional. They found something that was wrong and repaired it and our air conditioner’s been working since.

The technician from Advanced Appliance Services was really nice and professional. He informed us that if we had to have a new system, our warranty would not cover it. So, we basically gonna have to come out of pocket. He also informed us that what he did do, it might last a day, a month, or a year, but eventually, the system has been here since ‘95 when they built the place. He was just straight up with us. I like American Home Shield. When my air conditioner went out, they said that it was covered. So I’ve been with them because of what we can get done.

I had an issue with one of the contractors American Home Shield sent out for my air conditioning system. They said that they didn't see a leak and that I just needed refrigerant. I had that done on my own through a different company and I was right there when their tech came out. When he pushed the unit to see if there was any leak, I could see the refrigerant coming out. I called AHS and asked if it could be my contractor to do the job. AHS gave me money to do the job through my contractor but they wouldn't cover certain things anymore. Still, putting in the claim to them and the timing of their service has always been a good experience. More recently, my garbage disposal stopped working and they sent their tech from Discount Contractors. It wasn't even five minutes before they fixed it.

When the coolant temperature sensor went out, A & H Services came out to take a look. The tech determined that it was a sensor and he special ordered it and fixed it. The repair took about a week but he kept me up to date. Having Home Shield gives me a sense of security. I like their reliability.

Plumb Genius' service was good. They first sent a fella and he had to replace the cartridge on two faucets. One faucet continued to leak, but it was just a little one. Before, it was a constant leak. So the tech fixed part of the problem but not all of it. We called back and they came again. A different installer came and he had to scrape the pipe for some sediment, he then cleaned it all up and we haven't had any problem since.

My ice maker froze up and Home Shield sent out SG Appliance. The icemaker required a part, which is usually a two-week process with Home Shield now. Nobody carries parts anymore and nobody is allowed to get parts locally. I am now in the mindset, and as I consider my renewal, that any call to Home Shield is gonna be a minimum of two weeks for repair. That has been my experience for about two years now. But it was perfect once the tech was here. I'm glad we have an ice maker again.

Beaches Air and Heating came out and asked me what was wrong. I told them and they inspected everything. They cleaned what needed to be cleaned. The guy was professional and it was a good experience. My buddy has American Home Shield so, he referred me. It has been four months since I signed up with them and this is the first time I have used it. I did the claim online so it was easy.

American Home Shield is pretty good at handling their thing. When I need a service, I just call them and then they send somebody over. But the day that the tech from US Air was supposed to come over, they called me that evening and said that he wasn't coming because he called in sick. That was on a Tuesday and then they sent somebody out here that Wednesday. But we still had to wait.

My kitchen sink was backed up. I submitted a claim to American Home Shield and their contractor Drain Masters came out to do service. The tech ran late but I contacted the office and the rep assured me that the tech was gonna come even after five o'clock. He did that and now my problem has been taken care of. He did a great job. We've owned homes in the past and we had AHS in the last home we had. We've been very pleased with their service and the vendors they use.

I’ve used American Home Shield for a while. I’m on my second extension of it. When I had an air conditioning issue, I just went online, logged into my account, and made the required deposit. I received a message in email that the contractor will be calling me as soon as they were available. I had it all resolved in probably 24 hours. The guy got her earlier. He was familiar with the area. Our place is hard to locate. He had a well-stocked truck, too. He’s very professional, he was able to diagnose the issue, fixed the system, and checked it all out. This guy really knew his stuff. He was in and out in about an hour, which was unusual for air conditioning. I was very pleased with it. Everything's fine. It’s a central air system. My wife's happy, so it makes life good.

My experience with American Home Shield has not been great so far. The locksmith that came out was professional and great but he couldn't rekey the house because of a limitation on a commercial lock on the front door. I couldn't get the front door rekeyed. The second service call that I had was because of a leaky pipe. It took two weeks for a plumber to come out. And even when they came out, the pipe is still leaky. That's pretty absurd. I won't be calling again.

The AC provider based in Springtown did a terrible job. They didn't want anything to do with us and they only gave a quote for a total replacement price that was over $7,000. They didn't attempt to fix it at all. The guy was on the phone for a long period of time. He was trying to figure out an excuse not to repair the unit and. It was obvious that he didn't know what he was doing. I would highly recommend that American Home Shield blackball them from any future service. They clearly didn't wanna have anything to do with it.

I have mixed feelings with Home Shield. Seems like every time I have something go wrong, I pay the $75 and then I'm told that they don't cover that. The first time that happened, a pool filter casing exploded and they said they don't cover that. And then, they tried to say it had more pressure than it should have been in it. I said, "Well, it was 25 years old. What do you expect?"

Home Shield is a pretty good company and I’m very glad that I have them. My garage door didn’t work so I called American Home Shield and they sent Alliance Overhead Garage Doors and they fixed my door. They were fast and very good. Everything has been working perfectly since.

The young guy that came out was super nice. He showed up on time and he was really professional and very friendly. I had some major leak in some part of the AC unit to the point it couldn't be patched. He had to buy a brand new part. He said exactly what he was gonna do and got it done in the timeframe he said he would. In today's climate, to get anything delivered in three to five days is pretty good. I love Home Shield's service. We've called them out half dozen times over the years. I wish the Freon was cheaper. But besides that, everything has been really good.

I had to close our door manually because it wasn't closing. The contractors that came replaced the sensors. It is an old door, so the spring needs lubrication. They took care of it and it has been working perfectly since I got the service. Submitting claims to AHS is not a problem because I can always do that via the internet. The difficulty is finding the time that they can come on my schedule usually, 'cause I have two jobs and I'm hardly ever home. My sister that lives with me is disabled, so she cannot attend to whoever is gonna come. So if a claim, if they wanna say next week, it may not work for me. It will be the following week or sometimes I had to put it off after three weeks when I have a day off. But the scheduling is pretty much my fault, not theirs.

Everything was great when the contractors came out recently for our claim with AHS. The problem was a hole in the pipe from the kitchen and it was going down to the front door. The contractor was great. He explained it, did his job, didn't take long to do the job and was very helpful. The service of AHS is beautiful. We have another claim. We noticed the problem with our air conditioner on Saturday morning and we called American Home Shield and they sent somebody out on Monday. He had it working. But he also had said that it might be something going on with the motor. Sure enough, the next day, after we had the air running on Monday, Tuesday, we woke up and it was 80 something degrees in the house.

The tech that worked on my AC was very good. He came out quickly and he did an excellent job.

Our dryer quit working so we submitted a claim online to AHS. It was easy when the technician was here. He knew it was one of two things right away when he saw that it was a Samsung. It was the first one that he said. He had it on the truck and he repaired it the same day. We've had AHS for three years, and they're way better than what we had before. Everything is smoother and quicker. We had 2-10 before for two years and they were awful. We were out of our house for a month waiting for them to fix our AC, all because they couldn't communicate with the vendor. The vendor wasn't communicating with them too.

I opened up a service request with American Home Shield for my garage door spring as the door itself wouldn't open. I paid the $100 deductible and their tech came out. He said that my issue was not covered and that I would have to pay out of pocket. I told American Home Shield that I needed my deductible back as I wasn't even covered. If I was told that up front, I would not have paid the deductible and had them dispatch their contractor out. I would have just called a garage door company. Still, I like American Home Shield's fast response. Most recently, they sent United Air Temp to handle our AC claim. They responded within 48 hours. They got to my place and fixed my AC for no additional cost outside of the deductible. I’ve had other warranty companies in the past and AHS is by far the best I’ve had.

Cooper Appliances was very efficient. The freezer door did not close properly and the guy came and fixed it. Then after a month or so I found water leaking. The guy came back and ordered some part then came back again. Then again, it was leaking and I was leaving. I had to put bowls in my fridge to collect the water that was coming from the icemaker that in the first place Cooper Appliances should have diagnosed where the leak was coming from. They didn't diagnose properly. They just ordered a part. I told American Home Shield, "I'm leaving tomorrow. Can you send somebody?" They did not. They said they were solid booked. They were not very good and I am not pleased. They didn't take care of me as quickly as they should have.

I've had all kinds of problems with American Home Shield and I’ve thought about canceling the policy on a couple of accounts. I moved into my house about a month and a half ago and I had a plumbing problem. The toilet overflowed and it clogged up. I called up AHS and I said that at first it was the toilet. It was the valve. Then I called up because they were delayed in getting anyone out here and a friend had helped me diagnose it as the main drain. So, they were supposed to change that label from toilet to valve to drain. The contractor came and snaked it from the yard to the house, and it seemed like it fixed the problem. A week later, my house got flooded and ruined the carpeting in my bedroom. I had to tear it out as well as the mat and the padding, and throw it in the yard because it was so disgusting.

I’ve been with American Home Shield for four years and so far, the service has been good as well as the contractors. They came in a timely manner. I had one dryer issue and someone was right on the ball. When the appliance guy came, he fixed it the same day so that was great. He was on top of it. Then I had a furnace issue and I haven't heard back from the contractor. I called him and he said he was ordering a new one. That was at least six weeks ago but I haven't pushed it because I've been busy and it's summer. But in winter it's gonna be an issue. Last time I checked, it was still sitting open but I never called American Home Shield myself. So, that's on me.

The garage doors stopped going up and down. The techs came out and they were very friendly. They adjusted something on the opener and it worked fine.

I placed a service request and paid my $75.00 service request fee on 5/12/20 for a large ceiling fan in my living room that quit working. They sent someone right away. He took a part of my fan with him (motor?) and said he would try to order a new part. It's now July 30 and no one has followed up. I called about a month ago and after waiting for about an hour, finally got a representative. I explained the issue and she said the repair company never got back to them. She said she would follow up. 30 days have passed again and still no resolution. I sat on the phone again for an hour today and finally hung up. You can't contact them through their site, you HAVE to call. No way to get issues resolved, and their customer service line always takes at least an hour to get through to them. I would NOT recommend this company.

This is my 2nd year with AHS. The first year they were very responsive and easy to work with. Some of the contractors that they worked with were just OK. But my overall experience with AHS was good. Into my 2nd year, I am so disappointed with the service. I need a new refrigerator and I cannot get a hold of the appliance purchasing department to tell me what my options are. I can get a hold of someone on the main line to tell me that they approved the new refrigerator but they tell me I have to work with the appliance purchasing department to discuss my options and ultimately get a new fridge.

I began the claims process for a malfunctioning Washer, one month ago. The contractor came within the week and determined that the Washer had to be replaced- not repaired. He submitted the paperwork to AHS on the next business day. AHS never contacted me to initiate the replacement process- I had to contact them. I called 4 times, waited on hold 1+ hours. I still do not have my replacement Washer, at one month. When I call AHS now, I wait on hold 2+ hours and then their line disconnects the caller. Still no Washer. The shipping company (JB Hunt) says that AHS still has not even sent them my order- which once they receive it will take them 7-10 business days to Even contact me to schedule a delivery date.

My AC went out. AHS could not find contractor to come to my town. Weather was 102-107 at this time. AHS had me find my own contractor. Now won't reimburse me my out of pocket for unit replacement. Having to file claim with American Arbitration Association to recoup cost.

It started May 5, I place my work order.... the job is not repaired and it is now July 30, minimum of 70 hours estimated hours on the telephone trying to get the services done, no supervisor return calls, etc. This has been a plumbing job ... my toilets are still Constantly running still.

As per American Home Shield contract I made a request in June 2020 for a in home service request for my kitchen oven and refrigerator. AH Shield had sent an email to confirm appointment by Prudent Mechanical on July 8th 2020. But Prudent mechanical never called about the appointment or never showed up for the service. I tried to reach their help desk and all in vain. Today morning (July30, 2020) I received an email from American Home Shield to participate in the survey to compliment the service experience from Prudent Mechanical from Baltimore, MD. I had been trying to be in touch with American Home Shield from that day onwards and they never pick up the line or I had to be on the phone holding for more than an hour and got automatically disconnected. This is highly unethical according to the contract from American Home Shield.

We purchased a policy from this company early this year. We had a refrigerator problem May 20. Now July 29 still no refrigerator. Part was not available so they were to replace the refrigerator. Over 30 hours of documented phone time with this company you are spun off to a entering service in the Philippines that all they say is, "I’m sorry. I’m sorry. We understand. We understand," and do nothing to resolve your issues. They will switch you to the appliance department which never answers the phone. You can be on hold up to five hours and still no answer. Company is totally a joke. Buyers beware. Don’t believe me look them up on Facebook and look at all the unhappy customers there. Basically they take your money and run. Scam.

In the heat of the summer we waited over a week to get a repair estimator. Then over a week to get approval for the part. We are still waiting from AHS to determine if they will actually cover the part needed. Not sure how long they will take to order or if they will. Several calls unanswered in their one hour + phone rotary, but nice music. Cannot email or contact anyone in the "contact" section online. Communication is poor. Cannot find a complaint procedure. Did receive an unidentified call from a Real Estate company leaving a message as AHS rep. Could not contact him. Very frustrating.

Everything with Kingwood Air Solutions went very well. This is not the first time they've serviced my air conditioning unit. They always show up very promptly and they do an excellent service. They explain exactly what was wrong and what they did. They're very professional. They're all wearing masks and they continue to wear masks. They try not to shake hands with you unless you force them to.

Central Ohio came out twice but everything was taken care of. They did an excellent job. They were very professional and timely. They seemed like good people. There has been no issues since. When I called in my claim, Central Ohio came out within days. It was a quick turnaround. With American Home Shield, I like the security and convenience of knowing that we're gonna have somebody come out that's professional and take care of the job and not try to screw me over as a consumer. I was very satisfied with them. I tried to talk my neighbors into looking into getting the same kind of thing going with them and discuss it with them.

I've had three claims so far with American Home Shield. I had a wonderful leaking dishwasher, which wasn't caught by the inspection. The contractors that came were really great. They set up an appointment quickly, arrived quickly and figured out the problem. When they installed the dishwasher, they didn't screw it all the way, and the dishwasher will actually start even if the door was not closed. But he fixed it for me, my dishwasher isn't leaking anymore, so I just love that.

Our AC wasn't cooling. The system was running, and if the temperatures were low, the AC would work and it would cool the house. If the temperatures got high, it would not cool. I did a claim to American Home Shield, and a technician came out in about four to five days. It was during a time when it was extremely hot. So, they probably were busy.

The contractor came out within a couple of days once I filed the claim and they did a great job. They fixed our dryer and now it's working fine. So far, everything's been great with American Home Shield. Every time we've had a claim or a problem with a home appliance, they've always handled it. We haven't had any problems that haven't been addressed, so it's been great. We bought the house five years ago and we don't know how old are the appliances that are already here. American Home Shield helped us in having good working appliances.

The guy from Prime Plumbing Services tightened the bolts on the toilet and it broke, and so he replaced it, which is awesome. It only cost me the $75. So it was a good experience with them. It was super easy to book people through American Home Shield. I've had a couple of other things, and half the time, they come out and you're charged the $75, and then they can't do anything. My icemaker wasn't working, so I had an ice guy come out and paid $75 for him to say, "Well, there's not a water line to the refrigerator." Even though we did like a FaceTime and I showed them the refrigerator and they never once said, "Oh, check the back of the refrigerator, see if there's a water line."

I have friends that have American Home Shield and being by myself with the house, I thought it'd be a good idea to have a little bit of extra coverage. One time, I did a service request online and the website was easy. I got an almost immediate notification that I would receive more contact from them within 24 hours and it was exactly as it was supposed to be. Air Boss Mechanical came out twice for my air conditioner that wasn't cooling and they've gone over and above both times they've been out to my house. The same guy was sent out twice for the same issue and the last time he came out, he checked everything and said there was nothing he could do. He did a few little tweaks, but he told me that he would contact American Home Shield and let them know that it was an electrical problem.

My air conditioner wasn't working and I called American Home Shield. I was told that their contractor Automatic Comfort Systems was being contacted. That's the company I use all the time whenever I have a problem with my AC. They contacted me and since their tech came out, the AC has been alright. Automatic Comfort has always been good.

There was an issue with our top stove and Home Shield set up an appointment with Sharper Service Solutions. The first time they came out was to evaluate our top stove. The tech made a determination that a couple of parts were needed for the burner because one of the electric burners wasn't working. He ordered the parts and they came out again. As soon as they were here, he replaced the part, lickety-split, and it's all good. The only drawback is that I had mentioned when I submitted the claim that one of the burners wasn't working and I put on the model number so they might have had the part as opposed to waiting. It was a week later that we were able to get it fixed. Other than that, Home Shield produced what they are advertising.

I had an AC issue and it was easy making a service request with American Home Shield. Lee’s Heating and Air, the contractor, handled the problem great. Whatever was wrong was causing the AC to leak the Freon which would not allow the unit to cool completely. They had to order the parts. They got it quickly and installed the part. We've had no issue since. Here in Paducah, we've always used Lee’s Heating and Air. They’ve always done well. They worked with me and got in contact with me well.

The first technician who came out for the AC was in a hurry and didn't want to go up to check. He was just checking outside. I knew that there was a problem with the AC but he just said that everything including the pressure was fine because there was cooling during that moment. So the problem wasn't fixed on the first visit. The AC had been freezing since the first call I made. Normally, when your AC freezes, you're able to defrost it and it buys you a little bit of time. But the AC kept doing that for the whole month. I had called because that weekend, it concerned me that it had been doing that quite often. I was told that I had a warranty with them and they would come back out.

I had a couple of outlets and a fan on my patio that were not working. My wife submitted a claim to American Home Shield and they sent South Plains Solar LLC to handle it. They provided really good service. However, my wife was told that there would not be anything taken out of our account until we were contacted by South Plains. That didn't happen and the $75 was taken out without us ever being contacted. I received an email telling me about South Plains Solar and giving me their number. I called them and everything went smooth as silk. They did a wonderful job. Now I am able to use my electric Traeger grill. During the heat, we can have the fan in the patio on and that makes everything enjoyable.

We've had claims for the plumbing and then, for the AC. Mel’s Preventative Maintenance came out for the AC and everything got handled pretty much right away.

DrainGo replaced my water heater that was leaking. They did a very professional job. They came in one day, assessed it, and got approval, and then installed it the next day, which was wonderful. It's been running great. Submitting the claim with AHS was pretty easy. But on couple occasions, it took a long time for them to respond or to approve the work that needed to get done. When I lost my main water line coming in two days before Thanksgiving, it took almost two weeks for them to respond. So a faster approval process would be great. But overall, I'm very happy with them.

The person that American Home Shield sent out was good and polite. He fixed the issue right away. The AC was dripping water and the technician said that it might have frozen. He wasn't quite sure, but he cleaned out the lines and it seems to be working. He did it all at the same time.

With Home Shield, I like the convenience that everything is covered. I don't have to worry about it. We called previously with Home Shield for our air conditioner that was leaking and they sent someone. The first company told us that all we needed was to change the filter and it would go away. It did. Eventually, we changed the filter. It went away for about a week, and then started leaking again. We’ve been using the AC almost every day for about four weeks. We called again and this Gibson Air tech that came out did a lot more work and investigating what happened. He fixed it and did it within 45 minutes. It wasn't the filter. There was a clog somewhere. So far, so good. We have no leaks.

I put in a claim with Home Shield because my AC stopped running. I called and everything was good. But I called back because I did not get the contact information of the service provider. It was really hot that day so I wanted to make sure to get ahold of the provider to see when they were coming out. But I checked my email after speaking to their rep and I saw that the initial CSR did send me an email with the information. Also, the provider was dispatched pretty fast. Air Pro came in the next day, really early in the morning, and the tech knew exactly what the issue was as soon as he looked into the unit. Also, he uncovered something else that was wrong. I haven't had any issues since he came out. I've always had a great experience with Home Shield. Any time I call, I always get ahold of somebody real quick and they usually provide all of the information that I need. I am very satisfied with the service.

Water was leaking from the garbage disposal into the cabinet below so we needed to replace the cabinet and replace the garbage disposal. The faucet was also leaking. J&L Plumbing came out quickly. They did a good installation job, they cleaned up after themselves, they were polite, and they wore masks. Now I'm still waiting for compensation for the faucet. I wanted the exact same faucet that I had before and I wasn't sure that the plumber would have that so I bought it myself and I talked to somebody at American Home Shield, who said they would credit me back something for what I had spent on the faucet.

My Realtor had recommended AHS. I like it. You just submit a claim and the work is done in a timely manner. Our recent claim with AHS went pretty well. I had some issues with some clogging in the sinks and the contractors came out and have it fixed pretty quickly. This is my second claim with AHS. My first claim with them was for some AC work. The contractors came out the next day and they did a temporary fix for something while I had to get a part ordered. Then the part was ordered the day after, and the whole thing was fixed within two days. The contractors were good too.

I had a garbage disposal that quit working and I submitted the claim online to American Home Shield. I’ve used the website for years and it’s okay. They said that within 24 hours I would be contacted by the contractor. Everything was great and I had no problems.

Caltech Appliances came out for two appliances. They were professional and explained everything to me that was going on with the appliance and it was a good experience both times. They always wore masks. I had a lot of trouble with my second claim, the ice maker. I submitted it, they came out, no problems, and they did some repairs and still, it wasn't working so I resubmitted it, they came back out, and then once they said they couldn't fix it, AHS assigned it to somebody else, and then I had nothing but problems from then on. I probably spent over 10 hours on the phone on hold trying to get through. They'll send in somebody else out this week.

The dishwasher wasn't getting anything clean. I initially contacted American Home Shield on the 17th of July and they came on the 30th. I was told that the reason that they took such a long time getting back to me and getting out to fix me was because of the COVID business. Other than that, initiating the claim seems to be pretty straightforward and easy. The technician stated that the dishwasher was clogged up with hard water deposits and gave me a remedy, which seemed to be working. Also, the ice maker was leaking and freezing big globs and he needed to order a part for it. I haven't heard back from them and I'm still waiting for the part to be installed.

I just had a couple of problems. One of them was fixed, and the other one wasn't. I wasn't very happy on the second one because the reason the technician gave me did not make any sense. I had a ceiling fan that wasn't working. He said he couldn't fix it because it was missing an additional remote control. I said, "No. I only had that control. I only had one control when I bought it.” It was his word against mine. I had to pay the $100, and he didn't fix anything. I'm not too happy about that. The technicians need to be more knowledgeable about fixing the problems. I understand that when I bought the warranty, Home Shield claimed if something can't be fixed, they can replace the item. This guy did not offer to do that. In addition, it's a long wait for Home Shield to pick up the phone. That's another improvement needed right there.

We had concerns about having breakdowns of our systems and not being able to afford the repair when it happened so we signed up with American Home Shield in 2005. I sent maintenance requests when we had water that was dripping down into our air conditioning unit and heater unit. It was running down through my filter and throughout the bottom of the air conditioner. I went online and contacted American Home Shield when I made the request. I've used their website several times and it's pretty self-explanatory and pretty easy to use.

I had a leak from the dishwasher under one of my cupboards. The technician came out and took care of the problem. It was great. I was pleased with them and I’m very happy. It's been years that I’ve had American Home Shield and there is no difficulty at all with the claims process. I call, someone answers the phone and I give them my problem. Within a few hours, someone calls me to set up an appointment. I've never had a bad experience.

Two years ago, I had American Home Shield for almost a year. I put my house in the market last year and I didn't want to have that insurance. But I wasn't able to sell it so I joined American Home Shield again in January of this year. But I'm very dissatisfied. Every time I call them for information on my claim, I had to wait 90 minutes to 2 hours on the phone. But when they want you to enroll with them, they are on the phone instantly.

The AC fan stopped spinning on the outside, so it wasn't blowing any cold air. The guy didn't fix it the same day because it just kept happening two more times after that. I thought it was fixed but the same thing happened again the next day after he replaced something. He came back and had to order a part. Unfortunately, the same thing is happening still. I need to make another claim. But I was surprised to get my deductible back so that's good with me.

We watched the commercial of AHS and it seemed like it fits us. However, it takes a little time to get in contact with AHS, maybe because of the COVID-19. But once we get in contact with them, it takes no time at all for them to send us some help. We’re very satisfied with them. Our recent claim experience with them went excellent. The O-ring in the bottom of the toilet had a dent in it and the water was escaping to the bottom of the bowl. The guy who came out was professional. He did what he had to do and he left. He was PPE-ready and everything went nice.

The washing machine was effectively dead and it started the night that we took possession of the house after we signed the mortgage. It was throwing an error 90 something and it would just constantly beep. I looked it up online for that make and model, and the error that it was throwing said that the only option was to replace the main computer board. I submitted a claim with AHS and a tech from JC Appliance Repair came out.

The Lindsay Company came and did their job. They were punctual and professional. They wore their mask and stayed away. They checked my gas pipes and stuff in the house. Home Shield didn’t cover it. But so far, I’ve been pretty happy with them. They got somebody out here promptly. Also, I’ve been satisfied with the people that they have sent out.

The situation has been rectified and has been totally corrected.

American Home Shield's claim process is easy. However, their service providers claim that they don't fix certain things. They don't seem excited about getting the job done. I had their plumbing service come out when my tub handle was broken and I requested that to be fixed. The tech then said that he doesn't do that. I went ahead and got the parts from the manufacturer, but that's supposed to be the contractor's issue to get it.

A friend referred me to American Home Shield and we went with them. Recently, we submitted a claim online to AHS for our air conditioning issue. Using their website was a piece of cake. They sent A & R Complete Service Corp and said that contractor was gonna call me and let me know when they could come out.

My garage door got stuck up and wouldn't come down. I submitted a claim to American Home Shield and they sent #1 Garage Door to do service. The tech was great and the repair was finished in one day. We have an older house that can have problems and having American Home Shield has been really good for those. They've been very prompt with getting somebody out to us.

My friend had American Home Shield for her condo and 'cause she'd had good customer service with them, she suggested it to me. They've been able to fix my AC and they were able to take care of getting my water heater repaired. Initially, I was getting no water and then there was a ring of water on the bottom by the water heater itself. I used the web service for my claim and it was easy to navigate. They gave me a notification when the contractor would come out and then I called Loyalty Home Services. They were able to come out rather quickly to check my water heater out (it was two days) and they ended up being the vendor that replaced it. They explained everything, including how they would do it and how they would replace it.

We thought we had a water leak. Home Shield sent Morton and Brown Plumbing out and the tech took a look around and crawled up underneath our house and serviced our AC unit. That was causing the problem. They did a really good job. I had to bring the AC back out to get them to fix it, then they charged us. But other than that, it was all right. Home Shield should not keep charging for the same problem. The people they sent out can figure it out to begin with. I tried getting through to customer service and I would start out with a half-hour, then it would be an hour and a half wait.

The turnaround time for my AC claim with Home Shield was real fast. I called in and the rep I spoke with was nice. Then, AC Wizard came out. The tech checked everything and he explained to me that everything was working fine. He checked up in the attic and he checked the furnace. He couldn't figure out where I was smelling a fume and he said it might have been something outside that was coming in. Other than that, everything went fine. He had his mask, he put his slippers on his shoe, and he had gloves.

When I called American Home Shield, I got a quick response from them. They took my information and then they gave me the plumber’s name. They said that they would send me an email for the other one, which was McCain. Everything went great. The process went wonderful. I loved doing the pay ahead of time through the credit card. I didn't have to worry about exchange. I love American Home Shield. They've been wonderful.

The microwave which is built in with the oven, wasn’t working. Then the agitator of the washing machine wasn’t turning and it wasn't washing. I submitted a claim with AHS and the first guy that came out said that he had fixed them both. But the microwave wasn't working and when I went to wash, the washing machine was doing the same thing it had been doing. So, I called AHS back and they sent somebody else out. This time, the tech fixed the problem with the microwave. Then he had to order some parts, so we had to wait on the parts to get there. It was a long thing. Then one guy came with half the parts, so then he had to go back and somebody else had to come the next day to fix the washer. But the guy who came and actually fixed the problems was very professional.

The AC was low cooling. I called AHS and it was super fast because the problem got fixed the same day. The guy got here, get up on the roof, and he put cooler in it. He was a great guy. He had great personality and he was so helpful. Everything is working perfect.

MS Services changed out an little electrical panel that was not working in the heater. They had to order the panel. That took about two to three weeks so we didn't have heating. And then when it got fixed, it was super fast. The contractor was in and out. The heater worked for about two weeks, and then it stopped shooting hot air. Home Shield sent the same company out to fix it. I still had to pay the 125 again to Home Shield to be able to get it fixed and it was just a small little piece of plastic. That was what the tech said was old and needed to be switched out. But it was smaller than when you pop open a soda through at top.

I submitted a claim online to AHS and the website was user-friendly. I got an email afterward that I submitted it and someone would be calling me shortly and they gave me the name of the company. So, as far as that process, that process was fine, and I did get the initial phone call. I had two different companies come out for that claim. I had Budget Heating and Air first, and then I had State afterward. But neither of them resolved the problem.

Our air conditioner was leaking water. One of AHS's contractors, Integrity Air Conditioning, handled my problem great. They were quick and came the next day. The tech who was sent was really nice. My husband who was there for the repair was pleased with everything. My unit has been fixed ever since.

I had a leak through the plaster in my basement's ceiling which damaged it. Lockhart Plumbing & Remodeling was sent by Home Shield to handle the issue. The techs came and they had gloves and masks on. They had to cut out the opening to find the leak and then replace all of the things that were leaking. They found that there was a connection pipe that had a crack in it. It took them a couple of hours to fix things. I've gotten good service so far with AHS. They’re quick to respond.

The tech from Express Comfort came out and went straight to our AC. He went in there like it was a toy and came back out and told me to change my filter. He showed me how to change the filter and he was gone. It seemed like it had been faster than I thought it would. I've always had a home warranty and I will never go without one. I’m a Realtor by trade and I tell everybody, “Get you a home warranty.” With American Home Shield, I just make a phone call, pay my $75, and the contractors come out. Any company that came out has been more than gracious. They always do a little extra to help me understand what I need to understand.

I've had American Home Shield for years. Submitting claims has been easy, but I had one incident with American Home Shield where I called one day for a service request. The young lady that was on the phone when I put in my service request asked me if I wanted to use the card on file. I said no since that was my debit card and it was my payday that day. I didn't want them to use that card and I gave her my Mastercard number to use instead. Evidently, she didn't put it through my bank. She went and used the card that was on file and Bank of America is such an awful place. They put it directly through my account because there wasn’t enough money in there to cover the $75 charge.

There was water leaking from the air conditioning. I did a claim online and the AHS site was fine. It was user-friendly and easy enough to do. I called them the next morning because they sent a text telling me who the service company was gonna be. I was really pleased because the service company came quickly. The issue happened on a Sunday evening and the guy was here early morning on Monday or Tuesday. But the gentleman showed up with no credentials. When I answered the door, I was like, "Okay. I don't see your badge." He was not wearing anything to say if he was with a company. He said all he had was his my truck and it had the name of the company there.

The washing machine wouldn't cycle through and couldn't do any wash. American Home Shield identified the service consultant and told me that they would be calling me in the next 48 hours. They also gave me the number so I could call and set up the service with them. The washing machine needed a part and Hazelett Appliance Services took care of the issue. Hazelett did a very nice job. Everything was handled and managed very well and they gave great follow-up communication. The young man that provided the service was very professional and really helpful. He was excellent. Things are good now and the washer has been working perfectly.

I've been with Home Shield for years and years and I like the convenience of having them. So far, their contractors have been good. Recently, I had Sirius Plumbing and Air and they were great.

I've had American Home Shield for probably the last six years, and they've promptly taken care of any problem that we've had. I have no complaints at all. Their contractor always does a good job when they come out. I had a claim for a microwave and the guy took care of it that day he came out.

I was most pleased with United Air Temp. The main thing was that the guy was able to fix the issue the same day. He had a part already on the truck. The second thing that was good was he was very professional and friendly. You can tell that he liked doing what he likes to do. He loves his job and it came off with his friendliness and being kind. He was real helpful too.

I was having an issue with the ice maker. It wasn't making ice. I called AHS and made arrangements for the contractor to come. We got it done in a couple of days. The contractor was nice and everything's working fine since he came out.

When I first reached out to American Home Shield for an AC issue, they reached out to Hansen Mechanical to get in contact with me. I tried calling them on a Thursday and they didn't get back to me 'til Monday. Still, I was satisfied when the tech from there came. The capacitor blew out and he said they replace those things all the time in different houses. He also said I had to replace my filter. He was really professional and got my air running again. Everything is still working well.

SWAT Plumbing was very good. They called before they came, and they were just not trying to come in the house. We were in the garage and they were very professional getting right to work, taking care of the situation and letting me know all the steps of the way. It worked out well. I like American Home Shield. They do their work pretty good. The communication is good too. They let me know by both phone call and email what's going on.

Blue Water Plumbing communicated well and they were so quick. Everything was good. They called the very day which doesn't always happen. It was beautiful. Once they got the scope of the problem, they immediately communicated with me exactly what they were gonna do, that they're gonna get back in touch with American Home Shield, and that they would order a new one. They stayed in touch with me the whole way. They told me it had been ordered, showed me which one, sent me a picture and then they got back in touch with me to tell me when it was in. They then came right out and installed it. It was one guy and he had to go to the kitchen to work, but he had on a mask due to the COVID. He did everything he could do.

I've been with American Home Shield for 12 years in two different homes that I've had. I had a leak in my house with my air conditioner and the gentleman that came out to do it was the one that had come last time, which was fine ‘cause he knew my property and everything. But when I asked him to call me or text me versus sending me an email because I was at work and I didn't have my personal email up, he refused to do it because he continually was sending emails. Then he was reporting back to American Home Shield that he called me, and he didn't.

The AC wasn't blowing cold air appropriately and the contractor, Phil's Good AC & Heating, was able to come quickly after I submitted the claim. Considering how bad things are out there, it was within a reasonable amount of time. But when submitting a claim to American Home Shield, it doesn't always work online so you have to call. But then, every time you call, it’s an hour hold usually. Sometimes you get lucky and it's 30 minutes, but it's never right to an agent. It's frustrating. They're always saying to go online and that it's easier but I wouldn't be calling if I could do it just online. American Home Shield is fine but they need to get the online system or at least the mobile app managed or fixed better.

We submitted a claim to AHS because we had clogged drains. The contractors that came out rectified it without any problems. Submitting a claim to AHS seems to be fairly easy. I've only had one incident in the years I've had it that I've had a problem with a claim. But other than that, overall, my experience has been relatively smooth. I'm also contacted within 24 hours, sometimes the same day. The contractors have been professional too. They seem to know what they're doing.

It was leaking inside the refrigerator but I wiped it out and by the time the technician from BRM Services got here, he couldn't see anything. So, he just told me that if I had a problem in the next two months, he’ll come out and take care of it. There wasn't anything he could do because he couldn't trace anything down. So, it's partially my fault. I had another claim with American Home Shield and the contractor came out and took care of it.

I have been AHS customer since I purchased my first home. Recently my dishwasher stopped working and after some effort AHS agreed to replace it. Contractor indicated that someone from AHS will call for the replacement within 72 hours but no one called. When I called AHS customer service (after waiting for 1 hour+) they connected me to Appliance department and then I waited for few hours but nobody picked up. I called them again Appliance dept and waited for few hours but nobody is picking. Then I called AHS customer service and they said replacement of any appliance is handled by another department and they have no control. It's painful to work with this company as my dishwasher is non functional since last 10 days.

The brief summary is that AHS has such poor customer service that it makes you feel like it's intentional to prevent you from actually claiming what you are entitled to. We got AHS with the purchase of our house. Within a few weeks our fridge was not working and we called AHS. AHS answers the phone fast (with a call back option if hold times are too long) to help me file my claim and pay a $100 assessment fee. A contractor was assigned and determined we needed a new fridge. It took him a week to file that with them, he said he was having a really hard time getting hold of them. Which, read on, is very believable.

I reported that my dryer needed repair. You assigned me Appliance Plus in Taos, NM. I called them and they said they would call me to set up an appointment. To date I have not heard from them and when I call all I get is an answering machine. I leave messages and get no response. Do you have anyone else who will come fix my dryer?

I called ahead to ask if my glass stove top was covered before making the $75 service call and they checked my contract and said yes. Then after they came out my claim was not approved and they still kept the $75. Right after that I noticed my contract automatically renewed and annual rate went up from $600 to $690 without any notification.

Updated on 08/13/2020: I made a complaint on 7/29/20 and AHS responded on 8/6/20 indicating they sent me an email to discuss the issue. Well I never received any email and I responded as such on 8/6/2020 and provided my contact info. It is now 8/13/20 and still no response. The responses here are only for show and mean nothing. I contacted AHS today in an effort to get some resolution. I'm still on hold again after 1.5 hrs. They refuse to answer your question or give you the information to contact an administrator. I was told they don't have one. I'm writing this review again hoping they will see it and give a real response and/ or resolution. My previous info should be listed to get the details of the drama I have experienced and continue to experience.

I go on American Home Shield’s website or call them when I submit a claim. Then, they get someone they contract out and the people call me. It’s simple and super easy. I’ve been with them for two and a half years and the contractors are usually good. But the last one, Quandt Plumbing, wasn't all that great. The first time they came out, the piping to my tub wasn't draining at all and they replaced some of the piping. But they left it loose so, it was still leaking. We found out when I was replacing my bathtub. So, I haven't reached out to AHS yet but I plan on calling them and letting them know. I had another issue and Quandt came back a second time but they didn’t fix anything. Some plumbing under my sink were leaking and I had to have another plumber come out on my own expense and fix it the right way. Other than that, I never had any issues with any of the contractors from AHS. They always did good work.

A fan stopped working down in the office. I called AHS and ordered service for it. When the electrician from City First Electric came out, he diagnosed the problem and found out why it wasn't having any power. Once he reconnected it temporarily, the fan started working and then, I just had to go to Home Depot, get a plug, and do a little rewiring. The fan is working now.

The contractor that came out was checking on ductwork and he said he found some rat feces. I don't know where it came from. Before he came, when I was under another home warranty, I had two different people check the ductwork but they never complained about rat feces and they went in there. The contractor was very good. He said, “This is not something that just happened overnight. You've been here a year. The corrosion on it has been like five years on the ductwork.” The rat feces is new to me, so I had to call Terminix and I gotta pay them $1,100 to patch-up stuff. I haven't been able to get in touch with AHS though. I’m trying to get the feedback for what they said, if I'm denied or whatever, but I've been put on hold for an hour and I can't do that every day. But I don't have a problem with AHS. They’re better than who I had. I’m very satisfied with American Home Shield. I was referred to them by somebody else.

The water heater was no good. It broke down and was all rusted and rotted. I wanted somebody to come out there right away and the original people that AHS set me up with couldn't get out there timely. But the renters were sitting there saying that they had water dripping into the house and I told AHS that I needed somebody out there sooner to just take a look at it on the following Monday. So they were able to get a tech out there sooner.