American Home Shield Reviews

Overall, with Home Shield, we've had really good service and fairly good luck with contractors that have been sent out. We had multiple electrical things like switches, a fan that wasn't working right, and a front light auto timer that had failed, so we just replaced it with a switch. Something got dropped regarding either ordering parts or not getting on the right list. It took quite a long time. But once Kelly Brothers Electric found out about it the second time, it was resolved. We're back up and working, so all is well.

We had a clog. We have a sink in the garage and The Lindsay Company came out and they did that. We also had a diverter in the bathroom upstairs that wasn't working so they replaced that. I notified American Home Shield about the issues through the website. It was very easy to use. We logged in, we set it up, and then The Lindsay Company was assigned. They texted us that they were assigned and then they called to make an appointment. They gave us a block of like half a day. They were great and they were fast. Everything's been perfect. The repair has been fantastic because we had a big clog. It was leaking in the garage and we couldn't run the water. It's way better now. It's very easy to work with American Home Shield and it's worked out. We have another claim going right now with a fridge. Our freezer broke so they're gonna come replace one of the compressors.

I file claims with Home Shield online. I like the website. It’s easy to maneuver. Then, they give me the number of the contractor and tell me when they're expected to contact me and if not, to contact them. The contractors always contact me. In all three claims that I've had, the people were professional and accurate with the timeline. I had a dryer claim and True Vine Appliance Repair got the job done. I had to do a follow-up because a light came on but when the tech came back out, he said it was the vent that needed cleaning.

American Home Shield has helped us over the years and we've found some wonderful people to work with. We always ask for the same garage person 'cause he's a good man and we love him. We trust him in our house. He knows his stuff and his company is really good. When our garage door stopped opening, we called AHS to file the claim. Garage Door Corporation came out and they fixed a spring.

The technician from YAZD was good and they fixed the problem that we had. However, I joined with American Home Shield because I have a rental property. Since we have a tenant, I'd prefer it if American Home Shield had an option that we could fill out the information of the tenant, so the technician can contact the tenant directly, not me. If we will have this option, that will be good. That will be easier for them too. Still, I'm satisfied with their service.

American Home Shield gives me peace of mind and so far, so good. We have a normal servicer that services our AC unit every year and when he came to do his normal service to turn it on for the summer, it wouldn’t come on. There was an issue and it was diagnosed with having a specific unit that wasn’t working. United Air came out and now, the unit is working fine.

The claims process was really easy and smooth. I called on not the most convenient of times and AHS got everything set up. The company that they sent to me was in contact with me within minutes. Carolina Air Heating and Cooling came out for an AC issue. The guy found the problem up in the rafters with that system and he replaced the motor. It worked great for about a week or two and then it started getting hot in here. It was blowing air but it wasn't cold. He came back out, did a couple of tests, and filled the refrigerant. It's what I expected with the symptoms and Carolina Air has done a great job.

The technician from Anytime Lock & Key was wonderful. He rekeyed three locks in this claim. We also had a plumbing leak that we submitted to American Home Shield. We had to pay for the tile on our own but the contractor fixed it. We’re still waiting to hear back about someone coming to replace the sheetrock that was busted. So, we still have a hole in our ceiling from the hole they made for the plumbing leak and we have not heard back. They apparently routed it to the dispatch team, who was supposed to find someone to send out for sheetrock, but they couldn't find anyone and it's been about a week since we last heard anything.

The air conditioner was not working. We were not getting enough cold air. The tech was able to repair it the same day. He was friendly. He got there on time and he fixed the problem. Everything was good. I liked that it was taken care of right away, even if it was a Saturday. I had to pay a little extra, but it was taken care of.

The refrigerator stopped cooling. The contractor that came out for it was a really nice guy. He was professional and did a good job. He fixed what we needed fixing. He kept my wife entertained, because apparently he was from Hungary. So as he was working and she was standing there, he conversed with her. So far, everything is fine. It was cooling last night.

Someone from Sears came out a day after I made my claim to American Home Shield. The claim was for my refrigerator and the process was easy. The tech who came was great. The fridge has been great since then. I like American Home Shield and I would recommend them. They're not perfect, but they are almost.

The pan in the air conditioning unit up in the attic overflowed and water went through the ceiling. James from the contractor, Changing Winds Heating, came out. He was great, personable, knowledgeable, and quick. He cleared the lines and dried everything up. The actual components of the unit itself were not broken but he repaired the issue that was causing the water to remain in the pan.

The guy from Tom Melton Services was really nice and did a good job. He was in and out. In fact, he went above and beyond because he found a leak that I didn't know was there and he went on and fixed it too. He said he couldn't leave that unfixed. He did more than what I even knew was wrong with what I had. I kept this phone number in my phone directory just in case because if I ever have any plumbing issues, and I have to call American Shield again, I hope they send the same plumber. I'm glad I have American Home Shield because if I would have to pay a plumber, it would have cost me a heck of a lot more.

American Home Shield sent Trufix Repair for our oven. We're still waiting for it to be repaired. The guy that we had couldn't find a part, and he contacted American Home Shield. American Home Shield found a part but we're still waiting for them. It's been more than a week. The guy was really good. It's just unfortunately, our time now that we live with this Coronavirus, it's a long waiting time to get the part. He's professional and nice and did everything he could. I'm happy with American Home Shield's service. I don't think I'm gonna leave my house without the American Home Shield to cover it.

I submitted a claim with AHS because the air was not blowing at all. It’s hot downstairs, but everything else was okay. The gentleman that AHS sent was professional. He fixed my issue. He was quick, I did it over my lunch break and was back at work. The initial issue was finding the scheduled time with the company that was coming out. I didn't really like that, but we worked it out. We got it done. For my first claim with AHS, it was awesome. I have no complaints.

For an issue with a clogged toilet, American Home Shield sent us Loyalty Home Services. They came out right away and did a great job. They weren't there very long. They were efficient and clean. If people have an older home, a home warranty is gonna be worth the yearly fee especially if they have old plumbing and old air conditioning units. It'll pay you back if anything major happens and you're gonna be covered. But sometimes I wish American Home Shield would cover more items in the home. Otherwise, it's very smooth, especially with the web interface where you can literally request service in about 30 seconds. You just get on their website and bam, bam, bam. It’s very quick and efficient. Back in the old days to where they are now, American Home Shield has been terrific. They've improved with technology and a lot of stuff. I endorse them.

American Home Shield has been very responsive so far and they're taking care of the things they needed to. A long time ago, they were one of the original ones that did a good job. Then other people came on board and I've had a couple of instances where these other people didn't want to pay for stuff. I’ve had to fight them over it and I didn't like that at all. The contractors that I've had with AHS were very good.

My burners were not coming on and the claim was handled wonderfully. The contractor took about 48 hours to get here and fix it. I’ve been with American Home Shield for about six months and this was my first claim with them. It was a good experience and I was very satisfied.

I've been with American Home Shield for three years now and their contractors usually get on the claim. HCD plumbing company came out recently and they were good. They had to come back once to rectify the issue and it was fixed. We were satisfied.

There was something wrong with the casing on the motor of my pool pump and ABNation came out a few months ago. They replaced the casing and then, the pipes started leaking. So, they came back and fixed that leak. Recently, they came back because the same pipes were leaking. Right now, that issue has been fixed and ABNation did what they were supposed to do. There was another claim that I had and A.G. Williams came twice. Two weeks ago, I put in another claim for a follow-up for what they were doing and I haven't got a response from that yet. Everything was okay with the contractors. We didn't get it right the first time but they were friendly and fast.

We weren't getting any cold air coming out of the vents of our AC. My wife submitted the claim online and it was at least a day before we got confirmation that AHS picked it up and got ahold of someone. Then it was another day before Freedom Heating and Cooling came out. They were pretty good and they seemed knowledgeable. I wasn't happy for three days though. It was miserable. But our AC has been fine since the repair. We've been with American Home Shield for 12 years now and they make things easier.

Phil's Good A/C & Heating has been out three times. Everybody has been really good, but the problem is that my air conditioning hasn't stopped running and my house is 78 degrees. The only reason it’s 78 degrees is ‘cause it has been raining in Houston and it's cooler here in the last couple of days. This has been going on since the middle of May. I live in Houston, Texas and it has been 82 degrees, some days, in our house. Every time we call American Home. Shield, we're on the phone for over an hour waiting to talk to someone, which we expect.

The guy from High Priority was very pleasant. He said he didn't have the parts and that he was gonna get the parts. He said that he was going to send pictures of the faucets that we could look which one we wanted. He never sent that, he never contacted us back, and our sink is still leaking all over the floor. We have to put our stuff down to try to chase the water. He said he would be back.

Five Star Plumbing came out and worked on a plumbing issue that I had. The guy who came did a good job as far as wearing a mask and being respectful. He knew his stuff and he cleaned up after himself. But I also had an experience with a plumber from American Home Shield that left grease stains and dirt. One thing that I wish American Home Shield did better is the timeliness of scheduling appointments. This has been the issue in the past. Last summer, my AC went out, and nobody came out for three days. It was 99 degrees every day. And to me, that was a problem. Then you can't call in. When I called for the AC deal where they came out last week, I was on hold for like 40 minutes, and then they hung up on me. So, then I went online and I filed a claim and they said they would be in contact with me. Then that next day, luckily, the AC company had a cancellation. I had called in the morning too and I left a message.

American Home Shield was provided to us for the first year. I bought the home and closed on March 13 so I've had them since then. When I submit claims and I get an American speaking person, it’s a cinch and they take care of everything. But if I get someone from a third world country, it can be frustrating. The first time I called about a claim, it took two phone calls until I finally got accomplished because of the language barrier. They had no idea what a dewatering system was. I don't think they understood what I was trying to tell them and I didn’t either. Still, when the water connection from the wall to the tank of the toilet sprung a leak and I had a flood, the contractor replaced it.

American Home Shield was part of the deal when I bought this house seven years ago. They've helped in with our water heater, AC unit, garage door, annd maybe some minor plumbing things over those seven years. We had an issue with the dishwasher where the hinges didn't work right. It would just fall down when you would open it up. It was an expensive unit. So, the first guy that AHS sent out was in a bad shape. It was like he was gonna die on my kitchen floor with the way he was breathing. And he didn't even fix the hinges but it was better than it was so we just let it go. Then, this other issue happened with our dishwasher. It started in May where the dishwasher wouldn't drain.

Trinity came out and checked the air conditioning unit. They were saying that they didn't find anything wrong with it. They told me that I needed an electrician to come out. So he came out and found out what the problem was. There was a shortage in my fuse box that cut my unit off and thee electrician fixed it. I have a house in Georgia that also has American Home Shield. But whoever the company that they had sent out in Georgia had no idea what they were doing. They were able to fix the refrigerator, but they could never fix the stove. It took them about three months to four months. They sent three to four different ones out there every time. It was never the same person. But it's not every time I call AHS that they always have this problem and I've never had a problem with them here in Alabama.

My dryer wasn't working and a part inside wouldn't move my clothes around. My husband submitted a claim online to American Home Shield and they sent Alfa Appliances. They sent us a text telling us what time they would come. When the techs arrived, they did a very good job. The dryer has been doing well since they came. Overall, I've had a good experience with AHS.

Everything went well when Searle’s Appliance came out for my dryer. They were real quick and courteous. The guy had to change the heat element the same day he came out and the dryer is working better than it was working before. I'm very impressed by American Home Shield.

I have never had a bad experience using a contractor that American Home Shield has provided us and it’s always been in a relatively timely manner. The contractors have always been pretty good. Recently, we had no hot water in our master bathroom shower. The contractor had to come twice. The first time, he came and repaired some things. The next day when my wife went to take a shower, it started out not working so she called them and they came back out. It ended up being a faulty part that we had put on. The showerhead was not allowing the part that he had already replaced to kinda do what it needed to do. He took off the showerhead we had put on, put the original back on and everything went back to working perfectly fine. They were patient and he was consistent with providing a good service two times.

I used to be a customer of American Home Shield a few years back, but with the recession and everything that had hit, I had to drop it to cut back on expenses. But as soon as I was able, I got them back again and everything's been good so far. I'm a firm believer in American Home Shield. The AC service person they'd sent out was amazing. My air went out during the hottest spell that we've had so far this year. My husband is at home. He has a medical disability so he can't leave the house. I called American Home Shield, explained the situation and they had someone out that afternoon. The next day, they had to order a part. By the next day, we were up and running so everything was awesome.

The water heater stopped heating. We kept pushing the red button and it would still go bad. Then we called American Home Shield. The tech didn't have to replace the whole heater. He just replaced the elements in the bottom. It worked all right for about a week and then it started breaking again. That was when the tech said that it must be something more than that because everything else was good. So then American Home Shield sent out an electrician and he put in a new breaker and everything is perfect.

Dynamic Air Flow was great. They were early. They called me quickly after I submitted my request. Everything they did was great. The contractor was the first one that we've used because we were with another company that was terrible, and that was why we switched to American Home Shield. This was my first experience with them and it was very good.

AC went out, the company sent out spent less then 10 minutes and told me my compressor was out. I was told I could have a second opinion at no cost If the diagnosis were different. Second company came out told me the compressor was working there was a leak needing repaired. I have two signed and dated receipts with different diagnosis. I have spent 4 hours speaking to different reps and they all told me, "No. They were deemed the same. You have to pay both and use the first company." None of the corporate numbers get you to a rep who can help. I have evidence and reports and the customer service reps that are provided out of country will not help. Ac is still not fixed weeks later and AHS owes me 99$ per agreement for different diagnosis.

My husband and I own rental property in Texas; one of the properties there is an elderly lady and her sick son. The A/C went out, Texas heat.. triple digits. Service department could not find anyone to go out and that it would be 3 to 4 days before anyone could go out. My husband continued to call; asked for a manager to call us; that was on a Thursday. Today is Monday and we still have not heard from anyone. We were told if it was escalated it would put a four hour window on the request. We did that. Then we were told that since they could not find anyone to go out we could look for our own repair person and call them back. We did only to be hung up on after hours are being on hold.

THIS time it's my a/c again. Last year it took 3 weeks for repair since no technician has authorization to do anything and the company AHS assigns schedules 3 weeks out due to volume (NOT the only a/c company in town and they need to assign more than one). Next was dishwasher and it took almost 2 weeks to repair (same company). Technician had no authority to do repair and then forgot to process the request and as always, after three calls to AHS at 45 min wait time, they resolved it but took technician another week to get here since he needed more parts. THIS time same old song. After AHS recommended a/c service check in March we thought yes to avoid last year issues. 9 July initiated w/o. First avail was 16 July! He showed and said refrigerant is almost empty and suspects a leak but (of course) he has no authorization for a leak test.

I had a service repair on June 9, 2020. The technician could not do the job because he had to order new 3 parts. We received 2 parts, however we are missing the 3rd part. For the last month I call AHS and Sears everyday and they don't have any schedule for shipping the 3rd part. Each company blames the other part to be responsible. We are in the middle of the summer and I have to throw food on a daily basis. We are very disappointed with the contract we purchased.

Have been a customer with AHS for the past 10+ years and the quality of service and response has been nothing short of abysmal. Call for service for a leaking dishwasher, technician said it needed parts. Have been waiting for parts for almost 8 weeks and AHS is NOT sure they can get them in by the latest repair date of 7/27.

The contractor they sent out didn't complete the job and after waiting a week, calling AHS every day. After being put on hold forever and talking to customer service in the Philippines. I am still left with my problem, they won't let me talk to a supervisor or complaints dept. Being a customer for over ten years, I am very displeased.

I was in the process of selling the house and naturally, something would start acting up when you'd be getting ready to sell something. The garage door was not opening properly and we had Reliable Garage Doors come out. I told them that I had a deadline because we were closing on the house and I wanted to get that straightened out. So they took care of it. They cleaned the sensors and adjusted the chain. And everything's good.

The pool heater wasn't working and I just called American Home Shield. They were prompt in telling me when I would get a call back and they told me when the contractor would be out to do the work. Arrow Pool came out and did it. The experience with AHS was great.

I am happy to report that the ConsumerAffairs Department of American Home Shield got wind of my frustration of the denied A/C claim and took immediate action to rectify the situation. ConsumerAffairs initiated the contact and reversed the claim denial to claim approved. I received a full reimbursement check. Issue settled. Thank you for your help.

I've had to call twice for the air conditioner and the rep has been great both times. The contractor was also great. I called the afternoon before and he was here the next morning. He identified the problem, went and picked up the fan motor, come back the same day and fixed it, and it's working great. American Home Shield has been really good. I've just recommended them to two other people.

One of my friends suggested that I go with American Home Shield. The home will have ups and downs and something will break so I went with them. The guy who came for the AC looked like he was not experienced and I tried to tell him what the problem was. But he was saying that I had a little less Freon. But it wasn't that. I told him that my AC works then it turns off. When the second guy came, I had the same issue and he changed the capacitor. The AC is working fine now. When I called on Saturday, the technician came on Tuesday. It took an hour and 30 minutes to fix it but the timeframe was okay. I was without an AC but I didn't have any option. It takes time to be there.

A valve had deteriorated in my shower and after a claim was made for it with American Home Shield, someone from Pacific Drain Services came out. They did the job and they resolved the issue in half an hour. The tech was also wearing a mask. This claim was fine but I had another one a week later that I wasn't very happy about. I had to pay a bunch of extra money.

I called American Home Shield last night about a washing machine that is not working properly. They called MS Appliances and they're gonna call me to schedule. This is the third time they're coming for the same problem but they did good before. First, the guy replaced a latch then he did the same thing where we called him for and he couldn't figure out. Then he came on Monday and found something in the filter. He suggested to clean it up with a special solution that he bought to clean machine inside. Yesterday, we tried to put some clothes to wash and we couldn't open the door and that was the problem before. The contractors are all good. However, they found something was wrong, but it wasn't what was wrong. They did the work, but I'm surprised they can't figure out what's wrong with the machine.

The contractors that came out were great. They made a phone call first before coming out, and then after the phone call, texted, which is my preferred anyway.

American Team came out and did a great job. I had a GFCI outlet that wasn’t working. Then I had one light that wasn't working as well. While they didn't directly fix the light, they told me what they thought was going on and helped me fix it from there myself. All my issues were resolved very quickly. I have no complaints about them. They maintained social distancing and they wore a mask. AHS was helpful at the time that I needed it. It was also easy to get a schedule online.

It was getting warm in here. On Time Plumbing & Heating came in and they were fine. He just put the Freon in and left. It's been great since they've been out. It's nice and cool now.

The AC unit stopped up and the guy from Moore Air came out. He was good and professional, and he resolved the issue. I liked his personality. I feel fine with American Home Shield until I found out that my freezer went out and they said they don’t cover freezers. I thought all the appliances were covered, but they say they not. I also wanted to know why the price went up. I started with one price and never had a claim then they’ve been going up about almost $15. I left one company to come to the American Home Shield just because they started off, they tell one price. Then all of a sudden, it's like that. But when I call, they get somebody out as soon as possible so I like that. They were prompt as well.

My dryer was heating but it wasn't drying. I filed the claim online and FTA Services was great. They needed me to run the dryer unhooked to see if it was the machine or the vent, so I had to do it that night, and then they came back. The issue wasn't the machine. There was a clog in the hose. Everything is fine. Overall, I like American Home Shield very much.

This was the second time I had the dishwasher fixed. The first time, Pender Enterprises supposedly fixed it and that was the week before Thanksgiving. The same thing was going on then, it was leaking. The guy didn't come back for a couple of weeks and I thought he fixed it. Then a couple of weeks ago, I noticed that water was coming out again on the front and the other side of the wall. Atomic Tech came out and the guy had to pull the dishwasher out and put it on its back or its side. He had to order the new part. When he came back with a new part, a week later or so, he had to pull it out and get it on its side or its back again to replace the part and that took a lot of work.

The technician from Shoreline was in there, fixed the problem with the AC and was out. He talked to me about what he did and then he was done. It was a wonderful experience with American Home Shield. I feel very pleased with and I've recommended them to several people.

In the 16 years I've had America Home Shield, I've liked their service. Not too long ago, I had a dishwasher issue. It took AHS's tech two seconds to figure the problem out. American Home Shield brings in local companies that take care of whatever issue is in my house. I pay $54.99 monthly and fixing a dishwasher costs more than 100 bucks. I'm really happy with my coverage.

The initial issue on the air conditioner was it didn't come on. I called the number of AHS and then I put in a service request. The process seemed to be fine. It worked. They said that it had been noted and that I would receive a call from Express air conditioning people that they would contact me and set up a time to come and fix it. The contractors were great. Everything's, so far, so good. Now, we have air conditioning. AHS has been good so far.

When I tried to turn to use the ice or the water, there was water coming out at the back of the refrigerator. I put a service request in for that. The technician from California Appliance Repair came and opened the back. He knew right away what happened. He didn’t let me look at it and he replaced some tubing in there. It’s working again.

My air conditioner wasn't staying cool in the house. Greenway was a nice contractor but within two weeks, the AC was out again. I had to call back because they said they fixed it. Their contractors know what they're doing when they're sent out. But I'm really not satisfied with American Home Shield like I used to be. I needed some fix and it took them so long to fix items. But right now, I'm happy that the AC is okay.

Our garage door is kind of warped on one side. Like when you're looking outside at the garage door, some of the plastic trim on the door were starting to kind of bend. We were trying to figure out what was going on and the garage door has made some noise in the past and we want to have it checked out. The contractor identified the problem pretty quickly and offered a solution within a reasonable period of time. They were good. We've been very happy with American Home Shield. We’ve only used it a couple of times but I wish they’d cover more. Like the garage door, there are certain things that are covered and certain things that aren’t.

The guy from MidSouth Electric was very professional, knowledgeable, and courteous and the issue with the wiring in the breaker box was resolved. I wasn't there, but he spoke to my husband and explained the issue to him. Overall, I tell all my friends about American Home Shield. I like the service, but at some point, I don't think it's fair that the price goes up every single year. I don't agree with that part at all. There's also no rebate program. For example, if you use it less than five times a year, there should be some kind of rebate you would get back or some kind of savings, whether it's 5% or 10%, on your next premium. I would highly encourage that.

American Home Shield sent AAA Appliance Doctors for a washing machine issue. It was something with the pump that wasn't pumping out. The tech did a great job. He had to order the part. Unfortunately, because it was so late in the week, he couldn't get it in time and ended up being on Monday, but that was fine. He got it done and all is well.

There was a leak in the coil of the air conditioner. American Home Shield gave me contact information. It was a Friday night and Air Doctor A/C & Heating did not respond until Monday. I was not too glad about that but when we connected with them, they did a good job.

The AC unit kept trying to run but it would not start and we have a Nest thermostat that was showing that it was trying to cool constantly running but it wouldn't. The temperature in the house was not dropping. Then we got a notice from our power company saying our power usage was way up so that was when we called and made the claim. 5 Star Home came out in about three days and part of that was because of our schedule. They did great and it was about 45 minutes. The guy fixed the unit and the house was cooling.

I knew it was about to get really hot so I had the guy from Heritage Air and Heat come and check out my system and make sure that I wasn't having any potential problems. He was very knowledgeable, friendly, quick, and efficient. I have consulted American Home Shield about five times now on various things and a couple of times, the people that they've sent out have been totally incompetent. Sometimes I have to get a second opinion and I don't tell them that.

The water wasn't coming out in out plumbing. It had a leak in it a then at the bottom, the disposal didn't work. The AHS website was good when I submitted the claim. Then I was told to expect the contractor out in four days. Myers fixed the main part but if I wanted to do anything extra, then that would be on me. As far as the water running and the water hose and the disposal, everything is operational. I just have to replace the kitchen sink because it has a hole in it. But overall, it was a good experience. American Home Shield does quality work.

The air conditioner wasn’t getting cold and it wasn’t starting. The start portion of the capacitor was bad. The technician who came out fixed it in an hour. Everything was good and the only thing I didn't like was that American Home Shield had to get a technician from so far away. But it was no big deal. I just figured they hired more locals who were closer.

I've been very impressed by the service from Home Shield and they’ve been very reliable so far. I submit a claim, they give me a time frame and the date, and normally, the contractor will be out the next day. What they advertise is pretty much what you get when they come in to fix it. A couple of times I have used it, it was very helpful. The tech from Nova HVAC they sent out for my AC claim was very professional. The control switch had worn out so he had to come back a week later and replace it. They scheduled between 8:00 to 12:00 and he showed up between 8:00 and 8:30, which is great timing, and then he was in and out.

Everything so far has been great and I have no complaints about them. We had a refrigerator call and My Tek Services came out. There was a defective part and they replaced it and we are happy with it.

There was some broken pipes that need to be resolved and Sullivan Plumbing did a great job. They were very professional and very nice. They answered all my questions accordingly to the fullest. They were very friendly and courteous. They were knowledgeable and they resolved the issues. The claim took about a week to resolve. Luckily, the residents were self-sufficient and they got by what they needed to do until the issue was rectified. The wait time with American Home Shield sometimes can be out of this world. It would be 30 to 45 minutes or more. But during this pandemic, it's gonna take some time for somebody to get on the phone with everybody else as well.

The first time I called, it was June 29th and the contractor came. He was very responsive. He showed up in less than 12 hours and my issue was resolved. That was when I thought everything was fixed. Last weekend, I started having a problem with the AC. In the middle of the night before Sunday morning, the AC was so loud. We had to shut it down because we were scared it was gonna blow up. In the morning, we turned it back on again. The noise would go down then it would come back again. My neighbor could even hear the noise. The AC shouldn't make that much much noise. I called for the second time but nobody has called. I thought they have 48 hours so I was just gonna wait till the end of the day then I'll call American Home Shield back. Also, they haven't given my friend her referral stuff yet because she referred me to them. But the reps are good. Although I stayed on the phone for a long time before their reps picked up the phone, they provided service.

I had a rekey claim with American Home Shield, and there were a few different miscommunication. The first time I scheduled the rekey, the person didn't put it in the system correctly. They put it in for like the day before. So then, we had to reschedule. Then, when it was actually scheduled, they came, they did a great job. They were a little bit late, but that's not a big deal. Then later on after the rekey, we found out that the doorknob pin was gone. So then, the doorknob wasn't staying in place. I contacted them about four times to try to schedule something.

Maybe I could file a claim online. But then, I call Home Shield and it just was a very long wait. I waited for over 15 minutes. And then, it only take the process two minutes. That's the only complaint I have. R&D fixed the stove. They were very nice and professional. Home Shield provides good service.

The plumbing contractor had been out for the same problem about four times and it was a leak that was in the ceiling in the kitchen. The last had a second contractor come out after the plumbing repair was effected, and the second contractor didn’t do any drywall repair. And then it leaks again, like, “Oh, God.” One thing that I kinda disagreed with, if one contractor that came out contracted via American Home Shield, the plumber had to cut the ceiling in the overhead. I ended up having to pay a second $75 basic fee to have another contractor repair that. I got it that plumbing guys only do plumbing. They don’t do drywall. But AHS was really helpful in filing claims.

I had a claim for the icemaker, which Appliance Protection came out for, and I was very happy with their service. But I have three properties with American Home Shield and I have one property where the air condition is not working right now. It took me four days to get an appointment and their contractor came and fixed it but it did not work after a few hours. I've been fighting with them just to come back and fix it. I'm not very happy with that.

We had some bad luck the last two weeks so we had two claims with American Home Shield. One was for the AC and everything went fine with that. It's fixed and up and running. At first we thought the problem had something to do with the thermostat. My husband said, “Oh, we just needed a new thermostat.” So, he got a new thermostat, put it on, and it still didn't work. The problem was actually something disconnected in the mechanism in the main furnace in the garage.

The heating went out on Friday morning and we were 114 degrees in the desert. AHS sent me a telephone number and I called the guy, but he couldn't come out until Tuesday. But then on Monday, he called us and he said he had a cancellation and he was in our area. He asked if it was okay to come and see it then. So I was very pleased with him. Then he went back, ordered the part, and we got it fixed on Tuesday. He was phenomenal. But we were left all weekend. There was nobody that they could send over the weekend. It was pretty awful. We didn't have an AC for four days. They need to have somebody available over the weekend, especially when it’s air conditioning.

The air conditioning unit quit blowing cold air. All Comfort did an awesome job. The tech was quick to figure out what was the problem and he got it resolved real quick. He was real friendly. It turned out that condensation on the air conditioning unit went into an overflow and that overflow started to fill up. At that level, it will shut it off, so it won't overflow into your house. It turned out that we just needed to clean that out and clean the drain out, and then check out the unit to make sure everything was fine. The tech did all that he could possibly do. He did the job not more than 40 minutes. He was very responsive and very knowledgeable.

I dropped a little bottle as the water was going down into the toilet flush and that clogged it up. The plumber from Waters Edge Plumbing came right out, did what he needed to do, and left. I met him at the door and walked him through the issue. I told him what had happened and that my son had worked on it all day, and that this was to be between him and me and no one else. He had the problem fixed within about 15 minutes.

I feel very good about the contractor that came out for our AC unit. Their person was very professional. He knew what he was doing. There was ice coming up in the fan. Then when he took it out, the fan was fried. He fixed the problem and fixed it well. I feel very confident. It’s been great. I haven’t had any issues since he came out.

I live here in Phoenix Arizona, had this house built in 2000 and started with the home warranty company at that time within that 20 years we left for a year or so and came back. I have two ac units that for the last couple years need constant repair, right now it's 110 degrees and we are going on three weeks no upstairs ac. Covid19 is at a all time high here and they refuse to just replace the units. So if you are looking for a home warranty company that will take care of your major items in the long term they're not very dependable.

Only because of my ConsumerAffairs complaint, was my American Home Shield situation taken care of. Their customer support is so hard to get in contact with that my only remedy was to make the complaint and see if they would contact me. I, without exaggeration, made at least 6 phone calls to try and get compensated for a new refrigerator. I was on hold for two to three hours each time, only to be disconnected each time. I give consumer affairs a 5 star rating and AHS a 3 star and only because I did get paid back for the appliance, Eventually. I was without a refrigerator for about 6 weeks.

A-US Air Conditioner of Texas came out for our AC issue. They were on time and did a good job. The service of AHS has been fine as well. However, it would've been nice if there is a box to tick online if the claim is for an emergency. Our claim was handled quickly and fortunately, I was able to contact the company directly to make sure that they knew. I will be renewing my contract with AHS.

Two outlets were out in our master bath. The guy from Master Lee's Electrical Services came out and he tested one. He didn't know where it was at. He put in a new outlet and he still couldn't find it. I told him that there was one out on the outside wall so he went out there. There was a GFI out there also. He pulled the box off and there was also a breaker box outside of the house. The outlet was all corroded out there. He said that he was gonna replace the GFI 'cause it could be the culprit too. He then looked at the breakers and saw that there was water getting in there. He couldn't crawl through the attic because it was too tight for him. So he said that they had a little guy that could do it. He put everything back together and nothing worked.

Air Design came out recently and they were excellent. Our AC went out and it was kinda after hours so I called them that next morning once I got their number from American Home Shield. They sent someone over that same day and they showed up early. I kinda like to know what’s going on so the guy explained that. He was thorough. He even checked other stuff. He was in and out in probably less than an hour and everything’s been good since.

Both of the ACs were out and the contractor took a week coming out and getting it done. The technician said that on one AC, it was a coil and for the other one, it was a compressor. He changed both and it worked for a day or two and then, it got hot again. He came back out and he did something to the downstairs air conditioner. It's still working not as great but it's cool downstairs. At this very second though, the upstairs air does not work. We still have fans and stuff around the house downstairs and I'm sleeping on the sofa, so I don't have to sleep upstairs and my mom downstairs.

Texas Plumber was really good and informative. Unfortunately, they couldn't fix the problem. The guy said that the toilet would flush and do everything. But it just wouldn't contain the water in the bowl. The water in the toilet bowl would drop to a very minimum amount. But it was working. They said that it might be a vent that needed to be cleaned and that would have to be done by another company. So, they dropped the claim.

Perfect Temp was sent for our AC unit. The condenser was dirty and their tech cleaned it out pretty thoroughly. Then as far as poor airflow stairs, he said that the nature of the ductwork itself is being too narrow to reach the upper level. That wasn't something that they could take care of in a service call but he did a pretty thorough cleaning and it helped quite a bit. I thought it was a good service call. Pretty simple and straightforward. It's the only time that we've used AHS and it's going well.

I submitted a service request for my AC online, then Home Shield arranged JG Services to fix the problem. Now, it’s working good. However, the problem is the scheduling. They had a fixed date and they took a long time to fix the AC compressor. It took more than a month or so and there was a heatwave of 80 to 85 temperatures. It was very hot in the house, so we suffered a lot. It was not good service.

My neighbor said I may be sorry I went with American Home Shield but I had just called about my washer and although I did have to pay as soon as the repairman came, the service was very quick. I had to wait a few days for the repairman to come. But everything went beautifully and Tarheel Appliance was wonderful. I hadn't used the washer for four days and I explained to the guy what it was doing. But when he went to turn it on, it started right up. So I was out 130 some dollars for the service call but that wasn't his fault and that wasn't Home Shield's fault either. He was great and I was very impressed with the service with Home Shield.

Overall, I’m pleased. American Home Shield has been a great coverage. They've responded to the issues I have made a claim on. More Than Plumbing came to repair the shower faucet and the bathroom faucet that were leaking. They were able to do the repair that same day.

My sink was clogged up prior to me closing on the house. So I had to call AHS to send someone out to get it fixed. I filed the claim with the rep, paid the deductible, and she scheduled someone to come out right away. It was pretty easy to do. The contractor came and they did a great job. They were very friendly and very professional. It was a good experience.

Initially, the contractor said that it was out of the coolant and so, the first time they came out, they put more coolant in it. Then about a week later, it went out again. So, they came out again. At that point in time, they said that the compressor was shot but they couldn't get an authorization from American Home Shield who had everything they need, from the fact that we need a new compressor. They were telling me they didn't have the initial visit and how much they charged for coolants, which really doesn't matter but that’s something they can figure out after we get this resolved, so I can get an AC. They are supposedly saying that Everyday Heating and Cooling is not submitting things to them, which I know that they are because I've talked to them several times. It's been a month or so that I have been waiting.

The washer was throwing some error codes on the display. My wife called Home Shield's 800 number and everything was pretty clear. It was a pretty good experience. Home Shield said the contractor would be out in three days. That seemed to be standard, but relatively quickly. Pro Services came and was very polite, and was in and out very quickly. Everything went smoothly and I'm very happy with it. We have clean clothes now. That was our third service call and we have been very happy with all the results we have received.

Dr. Cool came out to fix my air conditioning. It was a good experience. I called American Home Shield to file the claim and I was told to expect the contractors out in the next two days. The repair made things much easier. Since we're using Home Shield, I didn't have to worry about a big bill expense. I knew what I was gonna pay upfront. Home Shield is a good product. It's a good service to have for any homeowner who has appliances because things are gonna break and things are gonna happen in the home. So, knowing that I only had a deductible to pay and I didn't have to worry about the cost was great. American Home Shield’s been around for a long time. I used to have them way back about 20 years ago when I used to live in Bloomington, California and I owned a house. I'd tell others to do it. It's something to look into.

We had two claims with American Home Shield and the contractors were here at the same time. The track on the trash compactor was broken and it wouldn’t open and close. So the tech from Ramey Appliance replaced the track and it opened. Everything's working great on it. We also had Crown Appliance and they did the instant hot water behind the garbage disposal. Their tech wasn't allowed to remove the garbage disposal to replace the water heater. He said that American Home Shield wouldn't pay for it. So, I had to remove the garbage disposal myself and then reinstall the garbage disposal myself when he was finished. It was a little frustrating that they weren't allowed to do that, but it was easy enough for me to do. Overall, they both did a good job. I like the peace of mind knowing that everything will be taken care of by American Home Shield.

My air conditioner wasn't doing anything. It wasn't blowing. I said I was gonna have someone come out and look at it. I called AHS. Thermodynamic Technologies came out. It was leaking. He said it was the condensation. He said it was natural. This morning, my temperature was reading 80 degrees. Now, it is 73 degrees upstairs, so it's coming down.

We've had two different contractors. The very first one was on our kitchen stove. I wasn't impressed with them because they came out and the tech said, "Well, I gotta go see if we can find the parts for it." Three days went by but I didn't hear anything from anybody. I called Home Shield and they said, "Well, he hasn't even turned anything in to us." It all worked out in the end because as soon as he did his job, then Home Shield was right there to take care of us. The other time, Oaks Heat and Air's tech was wonderful. He was very professional, on time and answered all of our questions.

Our dishwasher wasn't draining. It was filling up and spilling on the floor. I called AHS and GE Appliances came out within a few days. First time, the first tech told me he fixed it but he didn't. The next day, it overflowed again and they had to send somebody else out. That guy fixed it. I like having coverage with American Home Shield as it saves me money.

We had a furnace issue and when I submitted the claim, the operator really helped me out. The first time, it only took about 15 minutes. The second time was a lot longer. Then the third time I had to call in, it said that it would be over an hour and they asked if I wanted to have an operator call me when somebody was free so I just opted for that. They called me back in 55 minutes after my first call. I think they were really busy. but they were doing awesomely. The guy from J&J Mechanical came and he was able to figure out it was the blower motor in the furnace. He was really cool.

We've had American Home Shield for years. For a couple of years, they were sending people who weren't local to us and it would take longer which was not a good experience. Other than that, we've always been really happy with them. We had a technician from Service Plus who did a great job on the dishwasher. It was very quick and everything went well.

I filed a claim and American Home Shield said the contractor had 48 hours but I wanted to make sure it was taken care of. We were going out of town so I didn't wanna wait anymore. I called on the second day to schedule an appointment. Premier Heating Cooling and Refrigeration came out, assessed the situation, and were very informative. They identified that a fuse in the AC had gone out and I needed to replace it. It took them an hour or two to resolve the issue. They didn't have that particular fuse in stock on their van so they had to go out and source it. I've had a home warranty for the last three years and at this point, we're not using it at the same rate which we were and that's the reason I'll cancel it. But American Home Shield was good. I only had the one claim within the one year and I thought they were fine.

The electricity was not working. The technician had to wait for Pacific Gas to come and shut off the electricity in the house. We waited about three months because of COVID-19. When they fixed the electricity in the living room, the electricity in the kitchen didn't work. When they fixed the electricity in the kitchen, the electricity in the bedroom didn't work. The technician suggested that maybe it was from the breakers. He did change the breakers and it worked perfectly since that day. He was very friendly and professional. He did care that we had some part of the house where the electricity was not working. We are working from our house and I have two of my sons who are students. We desperately need electricity in my house.

When I flipped my air conditioner switch to have it come on, it just never did. I contacted my homeowner’s insurance and submitted a claim. They said that NW Sundance Services would be contacting me back shortly after I did that and they did. They were great. Since they came, everything has been good. We were in 90 plus degree temperatures and the repair has really benefited us quite a bit.

They really worked hard to resolve it and although it took a few trips, they hung in there and got it done.

My dishwasher stopped draining and there was a loud sound that was occurring when I ran it. There wasn't any problem submitting the claim but there seemed to be an issue with American Home Shield's portal. It indicated the company that was going to be doing the work but I didn't hear from them. When I called them, they said that the portal hadn't sent the claim over to them yet. There was a glitch but AHS corrected it. It delayed the initial communication with the technician so the initial trip out was about a week after I placed the claim. The technician came out, assessed it and determined that there was a part that was needed. It was another week and a half before the part came in and they were able to replace it. They handled the claim very well and the dishwasher has been working fine since then. They were professional, timely and communicated well.

American Home Shield sent Advanced Home Services out for an AC issue. It's like a little cylinder that went bad. They were able to replace it and get it fixed. Also, they had to add a little Freon to my system. They told me everything that they were gonna be doing and told me exactly what it’s gonna be if it was any extra, and what I would have to pay extra. So, I was very pleased with their customer service and how they were very professional in doing their job.

The AC wasn't cooling that's why I put the initial claim in. The technicians were very nice, professional and friendly. They're rescheduled to come back out tomorrow to complete the repair. They had to order the part and fitted in a schedule with everything that's going on. I thought that American Home Shield would cover more than what they are covering. I'm gonna have to pay $1,770 and I'm not satisfied with that at all.

We had a problem with the furnace at my rental property so I submitted a claim with AHS. Online at my account at AHS, when I checked, it was completed. So I thought it was fixed. Then a week later, my property management said, “No, it didn't get fixed.” The contractors came in but they didn't fix it. They just opened it and they said the problem was the attic. The contractors didn’t say anything. Luckily, we have two furnaces in that home. I talked to someone at AHS. She said, “No. You should have called our vendor.” But I didn’t have time because it was already one week wasted. So I hired someone. I talked to the manager too. She gave me credit because I had to pay 125 per service call. “Oh, I will waive you next one.” But AHS charged me again, so I had to call the customer service. But that problem was resolved and she was nice. Based on experience with AHS, the vendors have been pretty good, except for that one.

A-US Air Conditioning did seem to do a pretty good job restoring, repairing and replacing the AC. The unit they put in is nice. It uses R134a. But they didn't finish the job it seemed to me. The fan doesn't blow air through the house. The air conditioning just kind of drifts out of the vents. There's no push behind it. They also said they will install a thermostat and they never did. I've been calling them for two, three weeks now. The guy keeps telling me he'll send somebody over but he never does. I understand some things are beyond American Home Shield's control like the fact that our refrigerant is no longer used. That was one of the reasons why I went with the new air conditioning unit. Every year during the summer for the last three, four years, the air conditioning went out. We hadn't put a refrigerant in and they said there was nothing they could do and they would have to charge a higher price due to the refrigerant used.

My AC stopped working, so R Harris came and helped me fix it. I went online and submitted my claim to American Home Shield. The website is pretty good. The contractor came a couple of days later which is okay. I would have preferred for them to come the next day because under this summer heat, it's hard to stay without an AC. The gentleman who came was very friendly, and he seemed to be knowledgeable and he helped me fix it without any issues.

It took me a day into the next day to dry clothes where it normally takes two loads for them to dry. I had someone come out. All of a sudden when it was time to wash again the next week, I had the same problem where the drying was taking me all the way into the next day. I called American Home Shield for somebody to come back out. Another guy came out from Sears and now everything is great. He said the dryer needed to be pulled out and set up against the wall because of the core that was connected to go out to where the stuff go out. It should be pulled out but instead, it was crunching it and that’s where all the stuff was staying, which was right in one spot, and that's why the clothes weren't drying. Now, my unit seems to be working again because I just washed again and the clothes dried one time. It was probably about another five minutes on the next dry.

Everything worked the way it should with Home Shield. I submitted a claim online, which took about three minutes to do, and then they sent me a text indicating the vendor I would be dealing with. They said I could reach out to the vendor or the vendor would reach out to me. I went ahead and called the vendor, Main Line Plumbing Service, myself because the issue was with the air conditioner and it was 95 degrees. They fixed the problem in a timely fashion. The tech was able to diagnose it when he got there and he was in and out relatively quickly.

My AC unit had gone out sometime in the middle of the night because it was a little warm when I woke up that Saturday morning. So I called AHS right away and they connected me with the repair people who were able to come out Sunday morning. It was 24 hours from the time I called until the time somebody came out. So that was great.

I've had American Home Shield for a couple and the cost is pretty reasonable. I went with them because of the coverage that they offered. It's like car insurance. You use it 'cause you drive your vehicle every day. So I'll see how it goes this year because I have only used them once. I submitted the claim online and the process was fine. Then the plumber from A & S Plumbing was very knowledgeable in everything that he did. The issue I was was a basic thing and he was in and out. He did recommend that I should get a new hot water heater but I was curious about why that wouldn't be covered. I thought it was covered if it was to be recommended that it'd be replaced. I haven't reached out to them about is since it's really hard to get ahold of them.

The guy from our RK Plumbing Heating and Cooling came out for a plumbing issue and he was on time, professional, and excellent. This has been a drippy faucet for over a year and in the guest bathroom. It even corrodes the part of the stopper. He took care of it immediately and knew exactly what he was doing. I've been very happy with American Home Shield. I find it easy in submitting claims and the time for someone to come out is very reasonable.

Airmax had to come back twice for my air conditioner. In doing so, the tech fixed the fan on my unit. After he fixed it, it was freezing. So I had to call back in and ask them to come back. A different tech came out and I ended up having to buy Freon. As far as the service with the air conditioning unit, I had no problem with American Home Shield. But I had a problem with them with my refrigerator. I had no problem with the refrigerator people but my problem was the follow up back American Home Shield. I was very disappointed in that because it took me a long time.

I called American Home Shield and requested assistance with locating an electrician and then paid them $100 service fee. Oldham County Electric came out to fix the electrical sockets for our dryer. There were two of them and they were both really nice. They were here for like 5 to 10 minutes. They knew exactly what was wrong, got it working, and actually identified additional issues that we needed to, and could address on our own. They were also able to notify us that the previous electrician who had worked on the house before we bought it had mislabeled the circuit breaker. It was the first time we’ve had to use American Home Shield and it was a good experience. We're happy so far.

Smokey's Garage Door was sent by American Home Shield to resolve my garage door issue. The techs from there were excellent and I highly recommend them. The rest of AHS's contractors have been fine. There were times though when I had to wait a long time to talk to somebody. Other times I would call and not even get a response. It was frustrating but I understood considering the circumstances. Other than these issues, everything that we've had them to come out and fix, there have been no problems. We've had a refrigerator replaced by AHS too and that worked out really well.

In the one year I was with AHS, I had two claims. The first one was my refrigerator and the contractor came out and realized that it needed a fan. But they did not have that on the truck because it was a special fan. So within three days, they ordered the fan, it came in and they called me to say the fan came in. Then they came and installed it and my refrigerator is perfect. I did another claim when AC was dripping water. Total Air Care came out and they did whatever they had to do. The tech assessed what the problem was, went back to his van, got his tools, came back and did what he had to do. In 15 minutes, he was done. The leak stopped and my AC has been working ever since. AHS is doing great. They are reliable and the contractors that they have seem to be efficient in whatever they’re doing. They know their thing.

Things have been going great with American Home Shield. When we first bought our house, we had our gas turned on and we had to turn on the heat. However, there was something the gas guy said he couldn't do and we didn't know anything. I called AHS and they sent their contractor Total Air Care out. The tech got my heat lit. That was great. This year, I had an AC issue and Total Air Care came for that too.

It has been almost 2 weeks since I submitted initial AC request and it still isn't repaired. The contractors they selected are terrible, and AHS/contractors are "unable" to give me updates. I have called both parties multiple times over the last week and I finally got AHS to say they have shipped the part, but they were unable to give me an estimated delivery date and the AC contractors will not schedule an repair appointment until they get the part and "make sure it is correct".

We have tried to get our refrigerator repaired through this home warranty company for over 2 weeks. The first contractor came out and said he needed to order a part. He never came back. When we called, AHS said they no longer worked with that contractor and would send a new company out. They never came, and did not return 4 phone calls to set an appointment. We called AHS, waited forever for an agent, who apologized and said she would assign the job to another contractor. Never heard another word. There is no place on their website to contact customer service except to call. I have been on hold for 42 minutes as of right now, still cannot get through their customer service line. We have had excellent service from AHS in the past, but something has changed. Now, I would recommend you look elsewhere for your warranty.

My microwave is covered by a American Home Shield warranty. It's broken. Here is the experience I have had trying to get it repaired. American Home Shield has assigned three vendors thus far. The work order was first assigned to Appliance 911, when I contacted them they told me they did not have enough technicians to remove the appliance and see what parts were needed. So I went back to American Home Shield. The second vendor assigned was Pinnacle Appliance Repair, they replaced parts, but found that this did not fix the problem and left. I called American Home Shield and they stated a new dispatch had to be created to send Pinnacle back to get an estimate for replacement. Pinnacle did not respond, so I called and found that American Home Shield had reassigned the work to Sears.

I had American Home Shield at another home and then I transferred it to this home four years ago. I'm kind of disappointed in them compared to how they used to be years ago. I noticed that they've changed a lot. I'm really not pleased with them ‘cause I had an issue last year with my air conditioner and nobody could find anything. I knew something was going on ‘cause my air wasn’t getting cool and then it just started working. I got the runaround like crazy.

We had keying done through Home Shield. The locks were changed. It was a good job. The technicians from C&D Lock and Security were very good. I understand that the woman that was with the guy was one of the first professional locksmiths to be qualified in Oregon.

The pilot wouldn’t stay lit on the water heater, and apparently the sensor was out. We had to call American Home Shield then somebody from there called Mr. Rooter. Mr. Rooter had to replace the sensor and then they also had to glue the main plate that was in there. Then they ended up having to replace the actual burning burner plate too ‘cause it was bad. Mr. Rooter did a pretty good job with it. Everything has been great and I don't have women complaining about no hot water.

Seabolt’s Heating and Cooling is always nice to work with. He always answers the phone when I call to ask questions. He's really good about coming out if there's a problem, like when they installed the AC unit, it didn't work and he called to follow up and check. I said it did not work so then he came back. We all stayed far away from each other and then they didn't wear masks, but I didn't feel like they had done anything bad.

The technician from The Supreme Service Group came out for our washing machine and dryer as it wasn’t washing my clothes. He repaired it the same day and he was professional. The appliance is working way better now than it was in the beginning. Everything is good now.

We’re satisfied with American Home Shield. Having a home warranty is great ‘cause you never know what's gonna happen. When we submitted our first claim, we didn't have a hard time. Working with the contractor was simple. They were great about calling us and letting us know they were on their way, which was convenient because then we knew when to be home. The only thing is they couldn't fix it so I have submitted a receipt of a new microwave that I installed myself. I got an email a few days later after I submitted the receipt, and American Home Shield is cutting a check over for the amount that they had approved for the replacement. It takes a few days but I don't know if it was sent out yet. I called and I was on the phone for about two hours waiting to talk to somebody but it's different now because of this whole COVID. Worst case scenario, if it’s over a week, then I'll call back.

We live in an older home and things happen. My husband doesn't know electrical stuff and anything like that. So, it's nice to know that we can call American Home Shield. One of the things our garage door needed wasn't covered, but it is what it is. Also, I had to have my cooktop replaced and the contractor came out and ordered it. When they got here, they said it was not gonna fit because there was this piece of wood in here. That needed to be cut out and the contractor doesn't do any of the carpentry work. So, I had to find somebody to do that. Then, I was supposed to call them back to have them hook it up but my neighbor who happened to be in town said he could do it. If you have somebody that can do it, that’s great but that's not any fault of theirs.

I just had another claim two weeks before. And as soon as that company heard about my issue, they contacted me. On the other hand, InterTech put the warranty contract on the back burner because I had to call them to see when I could get on the schedule. Last year, I had an issue and it took them forever to resolve it. So, I'm not really keen on them as a company. But the individual that they sent was delightful. It's much more affordable to pay a plumber's fee with Home Shield than it would be them just coming to my home and being able to charge me whatever they wished. It's a good value.

A problem that I used to have with American Home Shield is that whenever their contractors would show up, they would need my $75 upfront before they even walk through my door. A lot of them would show up, get the $75 and act like they were checking stuff then leave. For the most part, those contractors were a bunch of crooks. I called a complained about them some time back. Now, AHS charges it to my credit card and they don't let their contractor pick up the money like they used to. I like their current policy to collect the service fee after the job is completed.

It's very easy to submit claims with American Home Shield. I just don't like the AC company they work with. But 495 Garage Door did a great job. They fixed my garage opener and I'm very happy with them.

I've been having trouble with the dryer and I already had American Home Shield come out several times with that. The guy from Sears did the work and then it did the same thing. He changed the same part and another one. The last issue was that it sounded there were shoes in the dryer, like a big noise. I thought it was the bearings and then I had three different things wrong with it. I called AHS and it took forever for me to get them. Sometimes I wait on hold for an hour on the phone. I talked to different reps. I had to keep calling back. They told me when the appointment would be but it never was.

The contractor came out and they said that they had to recontact Home Shield to see what needs to be done with my bathroom fan. I'm still waiting on someone to recontact me to find out exactly what's gonna happen. The contractor stated that the one that was installed wasn't supposed to be in the bathroom. He had to get confirmation to find out if they were gonna replace it or what was gonna happen with my request. I was never recontacted and it's been at least a few months. This is the first time with this contractor and I've never had this issue before with Home Shield. Most of the contractors have always been pretty good and responsive in getting things fixed.

We got latched on American Home Shield when we bought the house. I would've preferred to choose my own but in a situation like warranties, you never actually wanna use them. So, I'm glad they weren't terrible. I called them up on a whim as I was personally exploring options to fix the thing myself and then, at the back of my mind, I remembered that this was free. The worst that could happen was that AHS was gonna give me some runaround. The interactions with them were short and sweet. I told them I had a problem with my system and they said they were sending a guy.

We had an issue with the garbage disposal. I submitted a claim online to AHS. Their website was faster than trying to get an agent on the line. When I submitted it, it said that a contractor would call me within 48 hours. The contractors came and they did a pretty good job. I didn't have any complaints about them. Everything is working since then. I haven't had any problems. I have good experience with AHS as well.

Aaron Pools came out and replaced the seal on my pool pump. I have to call back because they replaced the lid on there but it's still leaking water. But it is working right now. The claim went pretty good. So far, American Home Shield has taken care of all the issues that I have had with them. I've had them for a couple years now.

I had a service request with American Home Shield that I did online. I had no problem with the service request, although they need to provide an option where you can type in the problem as opposed to selecting from their own little menu that they provide, which is kinda limited. The gentleman from the company that came out was very professional. He did what he said he was gonna do. He looked at the system and told me what was wrong. He put a new capacitor in, wherein I've had another company come out and say that I needed Freon. He said my Freon levels were fine. He turned it on, and it cooled the room like it's supposed to.

The ice maker in the refrigerator quit cooling. I called American Home Shield and everything went really well. The technician had to order a part and it was done at the most, a week. I was amazed at how fast everything took place, how you'd pay your $100 right up front and they came, and how professional everybody was from AHS to Jeff.

We got a referral from someone saying that American Home Shield was really good so we went with them. Recently, GM Appliance Services came out and they were quick, real neat and professional. The guy came out the first time to look at the washing machine then he determined that it couldn't be fixed. He then put in a request for it to be replaced. When the request went in, it took almost two weeks before we heard back from someone. I've tried to call several times and I had a hard time getting through. Eventually, someone called me back and told me that the order was received for it to get replaced, and the lady on the phone had set everything up. After that, everything went kind of smoothly.

My initial service call was a horrible experience. I was on hold for three hours and I literally stayed on hold because my AC went out. AHS could not get me connected with anyone. Once I got a chance to speak to the representative, they referred my claim out. Also, the individuals did not get back with me until three weeks later.

I had an AC problem then I filed the claim online. Using the AHS website was easy and having someone to come out to our home was fairly quick. It took longer for them to come to fix it than to assess it. I might have called them on a Wednesday and they came Friday. I needed a whole new AC unit and my house wiring was older than the new AC unit so I had to pay for the wiring. When AHS called to tell me that everything was covered except for the updating of the wiring, the lady told me that it was gonna be 200. But when the guy was done, it was 350. I was a little bit shocked there. I tried to call somebody and see if that was something that AHS knew about or was that supposed to happen, but they told me I was gonna be on hold for an hour and 15 minutes. That was not good. I just paid the 350.

I was having issues with the air not getting cool. I did a claim to American Home Shield online. The website was pretty good but that was my last resort because I tried to call and I couldn't get anybody on the phone. This was my first claim. They said the call volume was high and I waited about an hour and I just gave up and just did it online. The website was easy to use, and I got an alert in my phone as to when I'd be contacted by the contractor. Flowertown Heating and Air came out and they were good. I didn't know I needed coolant but they helped with the issue because it's cool now. I wasn't expecting the extra $100 for the refrigerant on top of what I paid to Flowertown. But so far, the repair has helped tremendously.

The contractors that came out were good. They got here on time and they fixed my air conditioner. We've had three issues. It was a switch, the capacitor and then our damper motor had to be replaced. We're still waiting for the motor for the damper, but it's because of all the shipping is behind these days. I like that I can do most things online with AHS. It's just that if I have a big problem that I need help with, it's hard to get anybody on the phone. Also, the plumbers take too long to get here. But I like American Home Shield.

The air conditioner stopped cooling and Peycor came out. It needed some Freon and then they changed out the thermostat box on the wall. If this ever happened, I don’t know why I had never gotten Peycor before. Professional, kind, efficient, on time, honest, fair. They were just perfect people. Overall, I love AHS. Keep up the great work.

Our microwave stopped heating and I had to wait for Appliances N More to come for about a week and a half. It took a while but when the tech came, he was able to diagnose the problem and even had a part with him to fix the microwave. They had asked me what was wrong with it, so they had an idea ahead of time. We've had Home Shield for years now and we've always had good experiences.

I've had American Home Shield for about 15 years and it's easy to submit a claim to them. Their contractors come out within 24 hours. Recently, Sun Powered Solutions came and fixed my swamp cooler. They were very prompt and pretty much on the timeframe that they gave me. They guy was in and out within 15, 20 minutes.

The dryer wouldn’t turn on and my daughter called the claim with American Home Shield in. Then we were told when the contractor would come and they came. The dryer is working now. I had American Home Shield before years ago. They've gotten much more expensive but so far, the experience has been all right.

I got through a pretty good process when I submit claims to American Home Shield. Recently, their contractor A.G. Plumbing came to my place to replace a faucet. They got to me around a week after I submitted a claim.

The spring on the motor part broke and the garage door was half up and half down. The garage door had to be manually put down until the guy from Hometown Garage Doors came. We don't have a lot of garage door opener repair people around here and he came from Oklahoma City. He called me the day before to ask me a good time to come and then, whenever he asked me what it was doing and I told him, he said that he knew exactly what he needed to bring with him. He said he would need to run by the shop and get that. So, when he came down the next day, he said that it was exactly what I described to him and he fixed it. I was impressed with him.

We purchased AHS last year. We have a brand new house, but it's already five years old so the original warranty had expired. So we decided to purchase one from a recommendation of a friend and we had not had any problems. Then sure enough, now this summer when it got warm, we turned our air conditioning on and it wasn't working. It just wasn't cooling. AHS sent a repair person who came out and fixed the problem. But then I noticed that it still wasn't really cooling. He came back out and he repaired it. After two visits, he was fine. He was easy to schedule. For me, the experience was positive.

Dempsey Oil's service was excellent. They have two professionals that I've worked with and both of them were stellar. The only issue I really had was there were two calls for the same item and it wasn't a call that I've made. It was a second call that AHS had put in the database with a different tagline. It’s furnace and it’s boiler and they made a second item for boiler. They wanted to charge me another $125 ‘cause it looked like I had a third call at the time. I explained to them that there was no other call and they were good about fixing it.

We have no issues with submitting claims with AHS. Our recent claim regarding our plumbing went well too. However, we have an outstanding issue right now on an HVAC system and they’ve used at least the same contractor the last two times. It's still outstanding, which is annoying, so not great there. Also, there's some turnaround time metrics that they're looking at. So this most recent situation, which happened yesterday, this is for a second home, but we won't be there until August 1st. The rep told us we need to cancel the request and then re-request it a couple of days in advance. My response to her was, “Last time, when you scheduled with them, it took several days.” They weren't available within two days. So that was concerning. They're not the best in terms of their customer service.