American Home Shield Reviews

My dishwasher was leaking and when the tech came, we thought the issue was the seal. So when the seal came in, he replaced it but the dishwasher was still leaking. That was when they determined that we needed the door and American Home Shield said that they would just replace the dishwasher. But Bragg's was wonderful. The tech tried his best. I called American Home Shield's 800 number and then they sent me an email saying that I could either pick one of the options or I could get a reimbursement. The first one that they told me was ADA. The rep told me to make sure that I measure it to make sure it fits because if they send me one and it doesn't fit, then they're liable. I called them back because that ADA thing didn't sound right to me and it's been an ordeal calling that number. You stay on hold for four hours to talk to those people.

The spin cycle of our washer wasn't working. I called American Home Shield. The contractors that came out were great. They did their job and they fixed the washing machine. Everything's working great.

I had a claim on the refrigerator. I was unable to change the water filter. It just would not come out. My husband and I couldn't get it out. Rather than taking a risk of really doing more damage than good, we just went ahead and made the claim with AHS. I went online and said, “I've got a claim, I've got a problem.” It didn't give me a choice. It just said, “Not making ice, not cooling.” The choices that it gave me, none of them applied, so I hit “Other”. As always, I got a call in the next 24 hours. They scheduled and CK Appliance came out. He was here when he said he would be. It was the same gentleman that fixed the refrigerator previously. He was on time, polite and courteous. He was also personable and was very professional. He put little thingies on his shoes and had a mask on.

The drain pipe got clogged with debris so water was backing up on it. I had to turn off the AC because of that. I sent in a claim online and the contractor came out the next day. They unclogged it and made sure everything was nice and fine. It was flawless.

All About Air was contacted by AHS because we were in the middle of a heatwave at the time and the people who AHS normally would have reached out to weren't available. The company came out, went on the roof and looked at the unit. There were two gentlemen and they were very professional. They did what they said they were going to do. I joked with them that I might get an entire air conditioning unit out of this claim and they laughed and said that it was probably something really simple, which it was. They said that the air conditioner was not working at all and it had something to do with some kind of a compressor that would cause the unit to stop working. They went and got the part, came back, installed it and everything worked. Overall, American Home Shield has been good. I needed an air conditioner in a city where it would get triple digits and the repair greatly helped.

I sent in a claim online for the AC and then someone called me. I needed a new condenser and the contractor got it for me the next day. So they were very efficient. They got the part and fixed the AC in a day or two. My experience with AHS has been great. They're wonderful. I've passed them along to one person who called them and got their service.

The AC unit inside the home was leaking down in the basement. I logged online and submitted a claim. The website was easy enough to use. Then, I was given 24 hours to expect Knight Heating & Air Conditioning. They were very good in answering every question I had. But I'm not entirely sure the situation has been completely fixed. A week after the repair, there was still a little bit of leakage and I kind of fixed it on my own but I'm a little worried that it's gonna come back.

My range is a Whirlpool. It has an electronic board where you click to start the oven. That pad had malfunctioned so it was blank. I could click and hear the clicks, but there was no light. That was my only issue I’ve had in the house. As soon as I emailed that there was an issue, Home Shield immediately assigned my contractor. That was great compared to other companies that I hear people complain that you have to follow up for weeks to get somebody to come in to meet with. I took the plan with the high deductible, which was 125. That’s the only money I paid to Home Shield. And then, the guy came and fixed the issue.

The refrigerator wasn't cooling and American Home Sheild made an appointment. Maughanster Appliance Repair called me right away the next day. They're awesome. They were and very professional. They did a great job and I'd highly recommend them to anyone. They've helped me with all my appliances and they've been fantastic. Everything's been functioning fine.

We had a heating problem and we had water coming from out from underneath. We thought we had some type of a leak and that turned out to be condensation. So, that was no big deal. Then we had a refrigerator issue where the icemaker quit working. I wrote a note on that one because I was really unhappy. The guy that AHS sent out just said that they have a lot of problems with the ice maker on that gallery series and that there was not really a whole much he could help me with there. I paid him 75, then he left and a neighbor ended up coming over and fixed it for us.

American Home Shield was able to send out the contractor within less than 24 hours. The technician from Paragon Mechanical was quick and very knowledgeable. He wore a face mask and kept six feet distance. He also briefly told me what was going on. Everything went very well on this AC claim.

I did use American Home Shield once and they had good service. Their contractor came to check on some leakage I had in my ceiling in my old house and they did a good job. The only problem I had was somebody was supposed to come back and fix where they took out the ceiling parts. They took them out because somebody else had to do it and the person that came was gonna come and fix it was so busy he couldn't. They called me and said that they wouldn't be there till a certain time and I was in the process of selling my house so I ended up having to get someone else to come in and repair it.

The inspector found that the hot water heater was leaking. AHS sent Colorado First Plumbing and Sewer. When they checked it, they found that I needed a whole new one. I was very happy with the plumbing people. I wasn't happy with American Home Shield. I had no idea I had to pay $1,035 and Home Shield only paid 580 so I cancelled their service. People should know ahead of time that what Home Shield does is when something happens, they say that it's wear and tear that's why the customer has to pay for everything. But there's nothing like that in their contract when purchasing.

I've got AHS for three properties. There were a few things wrong with the AC at one property in Stoney Glen that were a little more technical. I got the notification from the tenant at four o'clock pm on a Friday. Then I got a prompt response and scheduled everything with the tenant. Even on a Sunday evening, they were even discussing with me exactly what time they were gonna be there on Monday, which was the next business day. They had good communication as well. I got a copy of the work that was performed when they were finished. The only thing was that when I was logging on from PC, there was an issue with getting the claim submitted. That was alleviated when I went through my phone and was able to finally get it submitted that way. I've been happy. It's money well spent. On the service that I have needed, it's actually exceeded my expectations. Overall, I recommend AHS actively to anybody. Even in a brand new home, stuff breaks down.

American Home Shield has quick service.

I submitted a claim with AHS because the outlet for the garbage disposal wasn't working. The technician that came out was clean. He was a very good technician. He knew what he was doing. He also came on time and I appreciate that.

American Home Shield has a lot of stuff they don't tell me. When they advertise, they tell me that if they can't fix my issue, they'll replace what needs to be replaced. They don't say that if I don't come under a particular type, I may have to go out of pocket for some things. A lot of people ask me about them and I tell them that things become an issue with AHS if they have to replace something. There are too many hidden little fees when it's time for them to do that. There was a time when I had to get a central air unit in my house and AHS was only gonna cover a small fee of that. That whole system cost me $4,800 and they told me that they were only gonna go up to $500.

United Air Temp was excellent. They were very professional and polite. The shower was leaking through the ceiling from the second floor down to the first floor, and they found out that the trap of the gasket was leaking causing water to damage the ceiling. They cut the portion of the ceiling out and fixed the gasket in there. It took them about five days to do the fix. When they found out what the problem was, they had to order the part and wait for the part to come in. When the part came in, they came right out and put it in.

I had an AC claim with Home Shield. There was a piece that had to be replaced and the guy from Efficient Air Systems fixed it very quickly. He seemed to know exactly what he needed to do and he didn't even have to come inside the house. He just had to have access to the machine outside and it was a pretty seamless and fast process. What hasn't been consistent with Home Shield is when there were situations that they couldn't repair and they did not replace, which I thought is what having them is for. There was an HVAC issue one time that I had and they told me that they couldn't do anything about it because the piece had been breaking. And they couldn’t replace it. I ended up having to buy a brand new HVAC, which I didn’t think I’d have to do if they were servicing this. I don’t feel like there’s a real clear understanding on what this service is supposed to do in every situation and I don’t think it’s completely cut and dry.

The wires in the electrical panel came loose and it ended up frying my garage door opener and a charger I had plugged in. Whitney T Holdings was supposed to order a part for my garage door opener. But that hasn't been taken care of yet and I haven't heard anything from anybody. Every time I try to call, I'm put on an hour wait and I can't sit on the phone for an hour. But I've had nothing but good things to say about American Home Shield. I would recommend them to people. The cost is great compared to the quality and they're usually really quick to respond when you call. A couple of times I've used it, they've always resolved everything without an issue.

I got American Home Shield when I bought my house. So far, so good. I did a claim with them online for my air conditioner and their website seemed intuitive enough for me. I filled out the time and I got a follow-up. It was a text message or an email that came the next morning so I was okay with that. Someone from Third Generation Plumbing came to work on my unit. There was flooding. Upstairs, where the handler is, was where the water wasn't draining out so it started going into my walls. The contractor was very good and I liked them. Their guy cleaned out the drain that got clogged up. It's been good so good. Air conditioner working in Florida in the summer is important.

I did the request online and Dimitresse Construction got back to me within 24 hours. They then came out and it went very well. The guy had to pick up a part that went inside the toilet tank, something like the flap or the other part, and he did so. He came back the next day and he fixed the issue. He had a mask on the whole time and he also showed me where the main water valve is in the apartment, which I didn't know which one was. There was one for the HVAC, the hot water heater, and then the water to the sinks and toilets and he told me which one is which. He knew by looking in the utility room, and he showed me the position to turn the water in.

Our claim with AHS was for a drain in the sink. The washer had worn and the pipe was leaking. So the technician that came out changed out the drain. Everything was done on the same day I submitted a claim. The technician was great. He provided outstanding customer service and outstanding work. Everything is okay right now. American Home Shield reacted very quickly. I have nothing but good things to say about American Home Shield and the plumbing service.

I went online and filled out the form for my AC issue. I told them what was going on and then they contacted me within the hour and had something set up for me. Dawson Services did a really good job. The tech was really professional. He came in and he did what needed to be done. He didn't try to talk me into anything extravagant.

We bought a new house and on the home inspection, the garbage disposal was working but as soon as we moved in, we used it twice and it stopped working. My husband placed the claim online to American Home Shield. We've only been with them a month and since it was our first time using it, we were a little bit surprised that there wasn't any other interaction but it all worked out. The technician from Advanced Plumbing & Heating came out and looked at it. He said it needed to be replaced. We were out of town so we waited till we got back and he came back and replaced it. It was all done very well and we're very pleased. He was great.

I've decided to go with American Home Shield because my daughter had acquired their services and I liked the way that they operated. However, they haven't finished doing my job. If you are gonna talk to someone, you’d spend an hour trying to get to an agent that is a little bit hard to understand at times. You ask for a supervisor and you can never get a supervisor. They have a way of deviating a person so he doesn't talk to a supervisor. If you call a person back on the same issue, for example a plumber, and they come and fix one problem, they don't look at another one that you have even though you specified that you not only have a stoppage but you also have a toilet that doesn't work. After the plumber comes into my house for the third time, he finally gets one thing fixed and I wanted the second thing fixed. The job is done partially.

I was having problems with washer, dryer, refrigerator. The technician from Astro Appliance came back and he did the washer and the dryer. He tried to do the refrigerator but he couldn't get it done. I was upset because when he was here, he told me that they would order a part, schedule a time to come back and fix it. When he got back, he brought the part but he realized that he didn't have this other part and he thought that they would not be able to get it since it was no longer available.

When things happen on the weekend, we have to wait when the contractors are available on Monday. They just have the weekday hours so we have to wait till then. Usually, they try to come soon but we have had to wait for longer periods of time with American Home Shield. We've had them for a number of years, so we have a lot of experience with them. Things that have taken the longest were when we were at our Virginia address. In the heat of the summer, our AC would go out and there would be times where it would be almost a week. But here, it's not been that bad. We've been pretty satisfied.

Water was leaking under my sink and I thought it was the food disposal. When the contractor came out, they said it wasn't the food disposal. It was a faucet that was leaking. Me not being a plumber, I didn't know that. I just saw water leaking under my cabinet and I was having to put a big pan under there. They told me to reach back out and let American Home Shield know that that's what it was and I did. They got the okay from American Shield to replace the faucet. The contractor was very nice. The guy explained to me what was going on. They searched under the sink and saw the room was getting wet. They also had some mask on and shoe covers. They were good. Another company American Home Shield sent out has been out here and they did a horrible job on something else.

We had a faucet in our kitchen sink that wouldn't work. It's one of those Delta faucets that has a cartridge in it and spigot that comes out of it. The guy from Flow Masters Plumbing Solutions came, took it all apart to find out what's the problem, and put it all back together. It's working beautifully now. Our first claim before was about a different plumbing issue. The plumber came and did absolutely nothing. I complained about it to AHS and then I got to thinking and investigated and saw that they would send somebody else at no charge to fix it.

I'm new to Home Shield. I've been with them for less than a month. And just as coincidence would have it, two weeks after we purchased our home warranty, the motor on one of our air conditioning units went out. I anticipated a bit of a hassle just because it was such a new contract. I'm certain there are plenty of people who, something breaks, and then they try to reverse engineer it. They would say, “We'll just deal with the broken whatever for a couple of weeks, and then we'll call a service thing.” I anticipated some friction, but there wasn't.

Two different techs came for my AC. The first one took a long time. They came out and they didn't really look at the right part. Circa Mechanical came out in maybe a week after I called in the claim and looked at the AC unit. Their guy came out quickly and right off the bat, he noticed that there was something wrong with either the battery or the compressor. He went ahead and changed it right then and there. Since then, everything has been working fine so far. I like everything about this tech. I would definitely recommend his company again.

Our kitchen sink had a leak and our upstairs toilet had an issue. I went online and got the customer service number of American Home Shield. Their reps were great over the phone. I told the one I spoke to about the sink and the toilet and she said it would not be a problem to submit both issues under one claim since they were both plumbing issues. Their contractor Honesty Mechanical came to service my claim but then the plumber got the wrong information on why he was going to my place. AHS didn't mention anything to him about the toilet needing to be looked at and he wasn't prepared for that. He ended up not being able to do anything about that.

On one occasion, I called up American Home Shield and it took forever to connect with them. Still, submitting claims to them online has been really easy. I had a couple of leaky faucets. AHS's contractor Plumb Genius came for my claim and did a really good job.

The compressor on the air conditioner was not working and the contractor, World Class AC, replaced it. Then, there was an issue after they replaced it, so the guy came back out and fixed that problem. I also had a plumbing issue in the laundry room and American Home Shield had someone come out and fix the valve, which was fine as well. Submitting a claim to AHS was easy because I had other questions about other things and I was able to call them quickly and get it resolved. They are the only company that I've been dealing with that answered me in a timely manner, returned my call and there was a human that I spoke to. So, AHS has been very good. It was also quick both times that I did it and everything so far has been very smooth.

I have a neighbor that uses American Home Shield and I have another girlfriend that uses them. I had been using Choice for about five years, and I know that I'm getting ready to rent out my house. So, I thought I might need all the support I can get. The extra couldn't hurt. So, I got American Home Shield. I like the guy from ATR General Services as a technician. He went above and beyond even to show me what he's done.

Someone from Benett's came out, leaned the washing machine over, looked at the bottom and said it needed a hose. We had the washing machine for about six years and he told me that the hose was cut in half. He also said he had to order the part through Home Shield and I never heard that before. He said he'd get back with me another day, and he left. That's the part I didn't like. Why couldn't he go get the part and come back? They got part stores all over the place. I've been doing service calls all my life and I can go buy a part, come back and fix it. They did that with my air conditioning. They sent the technician out here the next day. He came out, replaced my fan and checked it. He was then out of here and it was running again.

A friend has the same service and I signed up in May. When my air conditioning unit needed to be charged, I called and the tech who came was friendly and thorough. It also didn't take him long to do his job and so far, things are working okay. This is the claim that did everything that needed to be done. I've had another claim with them for my dryer. It was smoking and the inside, this little thing that turns your clothes, that was not turning. They came out and they repaired it, but now it's making a knocking noise. I hadn't had time enough to do a claim or I didn't know if I need to do a claim or call the man back, so I just had it. Overall though, I'm very pleased that I was told about this service. American Home Shield is doing what they said that they would do and I've already started recommending people.

There was a leak in my roof and there were brown spots forming in my living room ceiling. Those spots were getting bigger so I know there was some type of leak in the attic. I filed the claim with them, came by and American Home Shield's tech from Universal Plumbing came by. He found that there was some problem with my air conditioning which was too backed up. He had to clear the pipes. It took him an hour or so then he said everything should be good to go. Since then, I haven't had any more leaks. He did a great job. Being with American Home Shield these past years has been great. I get affordable prices plus they've been really good with getting me in touch with who I need to fix any problems I have.

American Home Shield needs to be careful who they're sending out. They have to be reputable and they have to make sure that they're good quality. Sometimes the service people that they send out are questionable. A lot of times they'll just clean something up or put a band-aid on some of the problems versus changing out the parts. That irritates me in some ways. But for the most part, they've fixed pretty much everything I've asked except for the electrical.

The light to the ceiling just stopped coming on. It was not working. I submitted a claim through American Home Shield's website. I didn't have any issues submitting my work order. So, I was fine with it. When I submitted the claim, they sent me an email and a text also. Something popped up on the screen, and then I received a text message on who was coming out and the timeframe for them to be contacting me. Moen Electric went on and contacted me that Monday. They were great. Everything is working perfectly, too. They replaced that whole light switch box thing, and I haven't had any issues.

I called an AC claim in to American Home Shield. It wasn't cooling. Comfort First Heating came out. The first time, they had to order a part. They had to come twice for the same situation. The first time, they said they had to put a fan in and then they had to order a part. It took them about five days to get the part and for them to get on schedule to come out and put it in. Everything wasn't working after that. I had to call them back to see what the problem was, and they said it was just that it needed to cool off. It’s working fine now.

We just moved into a new house and we were rekeying it. We reached out to American Home Shield online. A man from Dan's Pro-Lock came out for the rekey. He was good and I didn't have a problem. It was great. The only thing is I'd like to see a more user-friendly website for American Home Shield. It was shocking. It was not easy to get in and to navigate. It worked eventually but the website could be improved. It should be a little bit more user-friendly. Both my husband and I are not technophobes. We get the text messages but if you go online, we can't track.

My friend has American Home Shield. I was like, let me try it. Recently, F6 Plumbing came out and it was good. They were very fast and in and out. I submitted that claim online to AHS and it was really easy and simple. I had an issue last week with my dryer. Someone came out, but they were unable to fix it because that needed a part. So they ordered the part. I called last week to check the status of the order. Everything is working now. I already recommended AHS to two people already. I was telling them I heard about it. I was saying, "Y'all should try it because we're all women and we don't know how to fix things." It's a backup plan. It might be the simplest thing, but we don't know how to fix. I rather pay it every month and if I need it, it's there.

I started having pool issues. I had a leak and the pump system wasn't functioning the way it should have been functioning. There was a valve that broke off as well. I did what I could and I couldn't. I didn't know enough about it to be able to fix it, so I called the claim in to American Home Shield and I got a notification that a technician has been assigned to me. Green Valley contacted me the next day and they gave me a date of when they were gonna go.

There was a problem with our refrigerator. The frame for the water dispenser was broken. Airboss Mechanical came and replaced the entire frame. They had to order the part but as soon as the part came in, they were here the next day and the process took half hour. They were great. They were friendly, respectful, and knowledgeable. They also came out to fix an issue with our air conditioning unit when some part was broken that needed to be replaced.

My A/C unit stopped cooling on June 5, 2020. It is July 26, 2020 and it is still not repaired. I submitted my service request and an A/C repair technician came out that same day. His appt time was between 4-6pm but the tech didn't show until 8:15pm and was gone by 8:40pm saying my unit was not pulling full voltage from both sides of the compressor and I needed an electrician to come repair, then an A/C tech would come back out after that if needed. That following Monday an electrician came out. Replaced a couple breakers in my breaker box then tried "one more thing". When he had me turn my heat/AC panel on in my hallway he went outside to see if he could tell what it was doing.

An old valve corroded where you couldn't open it or close it and it sprung a leak. I sent in a claim and they replaced it. The tech who came out was a really nice guy. We've been in this home for roughly two and a half years and for the most part, I call Home Shield and they send somebody out, so it works just fine.

The repair company was out a couple of times for the AC. The initial time they came out, they replaced a part. It worked for a while and then it stopped working again. We turned the system off because it wasn't working. When they came out again, we turned it on and it was working. But by the next day, it stopped working again. We noticed that the pipe between the AC unit and the house was freezing over. So we called them out again and they said that was indication that there was a leak in the system somewhere. So they put some stop leak sealants in the system and it's been working well since they did that. The tech was good. We've used American Home Shield for years and they were responsive and professional.

The compressor of my air conditioner needed a run capacitor. I went online and submitted a service request with AHS. Their website was pretty good and easy to use. Then, I was informed that it would take at least 24 hours before the contractors would call and set an appointment. United Air Temp was assigned to my claim and my experience with them was good. They were prompt, they did a good job, and everything has been working since then.

Home Shield had Tommy Davis Electrical Services come out for a claim we made for our AC. They worked on it for quite a while. The tech was worried though and said he had to cut down something and put a new fan in. They cut something and added some wire and everything. They did the job and the air works.

I had an AC issue and AHS sent Greenway Heating Cooling. The first service call didn't take care of the problem and it was a leak that I had. They filled the AC with coolant but then it ran out so a week later, I had to call again, and they came back out and took care of it.

I'm pretty pleased with American Home Shield and everything seems to be fine. Making a claim is pretty easy. But it appears like they picked the cheapest contractors they could find to send out to repair appliances. I haven't had any problems though. They've all been working just fine. When my ice maker wasn't working because a fan that blows the cold air up to it had gone out, a tech from Mr. Canela Appliance Repair came out. He replaced the whole fan unit of the refrigerator.

My unit stopped working and was not controllable by my Nest. My Nest would not show any power. When I went to that unit, it seemed dead so I filed a request for American Home Shield to provide service. I did that online. I've been using their website for 10 years and it's very good. I was told the contractor would be available within a day. I was expecting the contractor, JS Heating, to call me but they did not. I called them a week later and they apologized for not calling me back. They then sent somebody the next day. The guy checked out the problem, solved it, and explained exactly what had happened. He helped me see to it that it doesn't happen again. He did a good job.

I filed a claim when there was a leak in a pipe in my tub. The company came out and fixed it real quick. Everything worked great. It was very easy to file the claim. The website is very easy to use and their response time was pretty immediate.

It's easy to submit claims sometimes, but sometimes you have to call them few times. Sometimes, the claim takes far too long. So you have to call so many time to have the issue fixed. I'm still waiting for Sears for more than a month to come and fix my issue. I don't know when they will get the part and come. Also, some of the technicians are good and some are not good. So they should pick the right company and the right person. They should ask the homeowner which one they wanted.

I was satisfied with the service provided by Carolina Air Heating & Cooling. The AC unit wasn't cooling but everything's perfect since they came out. It was 90 degrees upstairs so it made a huge difference after they came out to repair it. We've been with AHS for two years and have used it twice. Both times, we have saved quite a bit of money, so I'm very satisfied with them. I would tell my friends that AHS is definitely worth the investment.

I used American Home Shield for my rental properties. Their deductible was too high but other than that, the service was good. More recently, I had a plumbing issue and AHS sent One Source Plumbing Services. There was an O-ring or a valve in my rental's main faucet that had gone awry. The tech got the part and did what he needed to do to replace it. During the two days I was there, the faucet was working fine.

I called the home warranty for my fridge claim. Installz Plus came out and looked at it. Then they came in and ordered the wrong part. They said they're gonna come back with the correct one but they haven't come back yet. Nonetheless, American Home Shield is great. They take care of the situation for you.

1st Choice Appliance came out and fixed the freezer and the dishwasher. I told the tech that the washer wasn't finishing its cycle. They told me that they would fix this and if there was any issues, I could call them back. I've talked to the lady four times and every time she said that she sometimes forget to tell her boss that he needs to come back out there and take a look at it. So I’m still waiting to hear back from them and my claim has been open for about two months.

We moved into this house and my five-year-old washing machine started making the biggest noise. We couldn't even shut the door and not hear it. It was awful. When it got to the rinse part, it would make such a loud knocking sound that it knocks it off and puts it back on wash. We had Hopwood Electric come out and then order something to fix it. Then the technician came back out and put that part in but it didn't do a bit of good one way or the other. So all that time we were taking our laundry out to do all of our wash by the week. So we waited again. They told us they could not fix it and after that, I even paid a Maytag guy to come out here to verify it. He said he could put in a new transmission but it would cost us. We were standing there looking at a brand new machine that still has the stickers on the top of it.

I've lived here in the house for 20 years. Obviously, everything is old. Since I got the coverage, everything seems to be breaking now. My faucet broke so I got a new faucet. And then, my water heater leaked and Home Shield fixed that. But it's 20 years old too. I hope those people don't think I just got this policy and I’m just breaking everything now because nothing was broken before. Recently, I got mad and broke my toilet. The piece inside the tank just wouldn't work right. I moved it too hard and it broke. The tech from G&G Construction came out and put the whole new insides in. The tech did a hell of a job and did it in half an hour. The toilet is like turbo flush now. I love Home Shield.

We've had American Home Shield for about 20 years and they've always been good to us. We've always enjoyed their quick service. When I call, it's always within a couple of minutes, someone would usually call us back, or no longer than a half hour or so. I don't know what we’d do without them. It’s so expensive if we call anybody now. Hospitality Heating and Air Conditioning came out for our AC recently. My husband dealt with them when they came. He went out with them and they fixed everything right away and it only took a couple of seconds.

So far, this warranty has been money well-spent. When we couldn't turn our water heater back on because the pilot went out, I used the online system to file a request. It was easy to use and I didn't have any trouble. We were matched up within 24 hours and then I was able to contact the plumber and he came out here later that day. Unfortunately, he needed to go buy a part, so he had to come back the next day, but all in all, it was taken care of quickly and effectively. I was really happy with it. Now, we have hot water and that's a huge deal for us.

The AC wasn't pumping out the air fast enough. The house was at 75 and it wouldn't get cooler. We had fluids in it for that to operate right. I went online to file the claim and the technician from Quality Climate Heating called me the next day. Then he came out later in the week. He was apologetic ‘cause they got there three hours late. It was nighttime. But he said there was nothing wrong with it so he gave us tips on what to do if I change the filters to a thinner filter. We paid the deductible. This is our first house and it's our first claim. Ironically, it was the same time for our renewal so we were debating back and forth if we renew it. We still ended renewing it again for a year.

American Team came out for our AC and we love them. We've had them multiple times for different calls and they were always great. The person who scheduled the service was very, very professional. She was very, very nice and very good. We love Gus, who is one of their senior people. We usually will wait for him if he was not available. But he wasn't available today because he got hurt so they sent someone else. The person came out and he quickly diagnosed the problem. The condensation motor had shut off and they replaced the condensation pump. It took him 30 minutes and he fixed it. American Team was on time and professional. Gus is extremely knowledgeable about AC. We’ve used him for every issue that anybody's had with AC. He is really good. I'm a Realtor and when I sell a house and I want to suggest a warranty, I always tell them how good American Home Shield has been to us and taking care of all the problems.

The dishwasher wasn't cleaning. I'll put the dishes in and they come out the same way. I did a claim to American Home Shield over the phone. The claims representative seemed to be knowledgeable and helpful. I was told the contractor was supposed to get back with me within 24 to 48 hours, and Hotshot did. They were fine but the issue wasn't resolved. They came in and they put another motor in and some seals around the door to stop the leaking, but my dishes still aren't getting cleaned. They completed the job in the sense that they did what they said they were gonna do, but what they said they were gonna do didn't resolve the problem. I called Hotshot. They said I had to call American Home Shield and get another ticket open. After being on hold for about an hour and 10 minutes, I just let it go.

Active Appliance Service came out for the dryer when its motor was not working. The tech was pretty good. He fixed it for me. We had to make an appointment and they fixed it in the same day. Right now, everything's perfect. Having coverage with American Home Shield is very good.

Whenever I use AHS, they provide pretty good contractors to come out and handle the business. The claim process is pretty easy and intuitive. I had a plumbing issue recently and they sent South Tampa Pool and Spa. I didn't know anything about the contractor prior to even coming out. But the guy was very knowledgeable, courteous, prompt, and on time. He was happy to educate me about what was going on and he answered any questions that I had. I was very satisfied.

I was having a kitchen renovation and my contractor was up in the attic. He noticed that the drain pan for the air conditioner was full. He told me it shouldn't be like that. It was overflowing and coming out the soffit of the house, which is perforated and it's okay for stuff to come out of it. But it shouldn't be doing that either. We called American Home Shield and their contractor came quickly. They found that I had a blocked drain line that was causing the water to back up and they unblocked it. They were in and out very quickly. I was very pleased with the service we've had. We've had several claims with American Home Shield and they've all been handled efficiently.

We had some flickering lights. The AHS website was really good when I submitted the claim online. I got an email back saying who the contractor was and that they would contact me within 24 hours. An electrician from Washington Electrician Service came out to check whether there were any problems with our electrical system. My husband said he was good and there were no issues. Everything has been fine since. Overall, the experience was good and efficient. American Home Shield was a gift from our realtor when we purchased the property and we really liked the service. So we renewed after the first 12 months.

The AC wasn't getting cold. The contractors that came for it were very good. They called me ahead and told me the night before when they were coming, and then they called again and told me when they were on their way. They were timely and then they fixed the problem. They were professional. So overall, it was an enjoyable service. The coverage of AHS has been good. But I wish they covered more of it 'cause I had to come out of pocket quite a bit. I also have to wait sometimes for a bit when I call AHS, but I always multitask so, it's not a big problem for me. Submitting a claim has been fine too.

The oven of our electric range wasn't regulating temperature as the element in it that was bad. We set it to like 400 degrees and it would only be 250 degrees. American Home Shield had Tompkins Appliance Service put on our case and they were extremely professional. Their guy called before he showed up. He diagnosed the problem fairly quickly then ordered parts. As soon as they got parts in, he called and said he was in town. He would be there in 10 minutes. He got the oven fixed quickly. It was great.

I came across Home Shield through a friend of mine. Lloyd Plumbing handled my recent issue good. They were able to fix it. Home Shield normally gets somebody right out right away. But to me, it's expensive because by the time I pay $60 a month, I have to pay $100 if I call them. The last time I called them, it wasn't worth $100. The people weren't even here for five minutes. I felt like I just lost money at that point. After that experience, I felt like discontinuing the service.

I've been a part of American Home Shield ever since I bought this house in 2001 and it has been without a break this whole time. My Realtor suggested that I get the coverage and I have been okay with it. I've had some issues where at the time, I wouldn’t have been able to take care of as easily as I did with American Home Shield and with just having to pay the fee that I had to pay. That makes a big difference. If something happens to your refrigerator, hot water heater, or big items that are not within your budget at the time, you have the opportunity to have it fixed for $40. A person comes out, checks it out, and go from there.

Home Shield was very responsive. We called in our claim on a Thursday or Friday and set it up by Monday. That time of the season, we consider that very good response for an air conditioner. Also, Hansen was great.

This time, I've had American Home Shield since last October and before then, I had them for a couple of years. They have been okay, but I had to go back and do the same thing again with some of the things that I wanted done. One time, my unit wasn't operating correctly. It wasn't giving out as much ice as it should have and it operated for about 30 days, then it quit. The contractor they sent the second time said that they didn't put it all in right and it cost me an extra $100 because the first contractor that they sent out didn't screw the thing in right. Otherwise, I'm okay with American Home Shield. I call in my claims and the process is simple.

We've been with American Home Shield for about 15 years. We own a condo in Laughlin and we have a renter in it. The tenants contact my property manager, and they submit the claim to American Home Shield. We live in California and if something breaks, we can't be right there to fix it. We were happy with AHS, so we stuck with them. I was happy with their service and their guys were trustworthy.

I've had American Home Shield for a couple of years now and their response time is really good when I send in a claim. Anytime something happens, I have their phone number on my phone and I just call them. It's an automated system and I don't have any problems getting through. Someone will usually contact me on the same day or the next day. But when the coil in my AC unit went out, AHS did not replace it with the same brand name unit that I had so I was very unhappy about it. I felt like I got a substandard replacement.

Drain Go was very, very professional. They were knowledgeable on what they were doing. I will recommend them anytime. I've had AHS for about six months and I had claims with them and the companies came right out promptly. They were consistent. The difficulty lies with COVID-19 with the short staff and answering the phone on time. Besides that, it was perfect.

I have two properties with American Home Shield. They protect my parents' home and then for my home, I've had them for least two to three years. I'm a female and I don't have anybody to do repairs for me, so that's what made it worth it. I’d rather pay the $100 and pay the monthly fee knowing that they'd guarantee their work or I could call them back.

The AC just stopped working so I filed a claim with Home Shield. The process was very easy and ATR General Services came out the next day. They came and assessed the outside. They determined that maybe something chewed on the wire and the wire may be exposed improperly. They taped it up and moved it a little out of the way. But they could have written up like a recommendation as to how the wiring was done and to prevent that from happening again because I have no idea who to call to ultimately fix the problem and not just fix the symptoms if it happens again.

I did two claims within the past month and the guys came out and they were very professional. They handled the job. It was perfect. The warranty is worth having.

I had an AC issue and I submitted a claim to American Home Shield. AHS sent Global HVAC to handle it. Global was horrible. They lied to me and to Home Shield. They said the problem was caused by rats and he was gonna charge me $800 to do the fix. I got a second opinion from an AC guy independent of AHS which cost me $230. That guy told me that there was no damage done by rats and that the issue was a broken motor. He said I should call back to AHS.

I initially made the claim because the sump pump was continuously running and it wouldn't shut off. I contacted American Home Shield and they sent out All Clear Plumbing. It was an issue with getting the lid off the sump pump which the guy took time to take care of way beyond what he probably should have done. He really looked out, got the lid off, and corrected the problem that same day. It was some debris stuck inside of the valve. He cleaned out the pump and everything's working well. He was very professional and patient.

Everything went well with High Priority. They fixed the issue and they did it quickly. The guy had to go out to Lowe's or Home Depot and get the part ‘cause he said they didn’t carry it on their truck. But he came right back. From the time he came, assessed the problem and went out to the store, it was no more than an hour or two. He had his mask on too. I don't use American Home Shield very often but I'm pleased with them. The only issue that I had is that we couldn’t get the plumber out here within a day. We went through a weekend before we could get them out here.

The AC wasn't cooling and Tommy, the technician from Phil's Good AC, was very professional but very friendly as well. He was there to get things done but he was also very pleasant about it. He was able to take care of the repair and by the time he left, the house was already cooling. I would recommend that company and Tommy in particular. He seemed like he was very knowledgeable. I got the impression immediately that either he had experience or he was confident or both. So, it was a good experience.

Flushers Refrigeration did a really good job. However, I did have a problem when I filed the claim to American Home Shield. It said to call them 'cause it was a Saturday when it happened. The number that was there was not their emergency number. When it's 115 on one day, you can't live without an AC. It's too hot in the house. That was a problem but it wasn't with them. It was more of providing their emergency number so that I didn't have to waste time in calling. I had to call American Home Shield to figure out how to get someone out that day for the situation.

It's easy to get service and get anything repaired with American Home Shield. When my microwave oven wasn't heating properly, I went to their website and requested for a service. Then they assigned Axis who called and scheduled to come out. They then showed up, fixed the problem and left. It was all good. The microwave has a new part put in and it's functioning. It's hard to heat up food without a microwave, especially with COVID being around.

Please beware, I opened a case that my AC unit was not cooling on 5/26 and had two independent contractors come in and do their assessment and submitted their findings for a decision to AHS. It has been weeks and I'm still waiting for the next steps and whenever I call them it takes me an 1~2 hours before I am able to talk to someone. Think twice before you sign up for a plan.

I made a service request for drainage issue and was contacted by Don from Simco Plumbing. He responded within a day to come and evaluate the issue and put in the request for approval. He followed up and kept me updated on the status. Came back and resolved the problem to my satisfaction. Overall great experience, very professional, courteous, great communication and would highly recommend his services. Sam

Refrigerator failed 6/10/2020. Sent a repair company out that did not work on a closed system. A new one was not dispatched until several phone calls and hours of hold time. New contractor unavailable for 2 weeks. Diagnosed and then had to get further approval. This is where ping pong matches started. Incorrect paperwork filed. No one could approve ordering parts or no parts available. Went on until 7/22/2020 when a new replacement unit was approved. Not quite a perfect match but of course not available. Decided to order unit from Best Buy and take cash from AHS. Let’s see if it gets paid. Before this incident AHS has always been great to deal with. If they could only learn to answer the phone or return a call.

2 Sons Plumbing came out to fix some dripping exterior faucets. They were top-notch. Unfortunately, one of the things started dripping again and they're coming back out to warranty that. I also had them look at two interior faucets that were sending rusty water through. They're galvanized pipes coming out of the wall and if you don't use that bathroom for three or four days and you first turn it on, you get rusty water. They sat for a while and said that was not something they would take care of. They said that's something that American Home Shield wouldn't cover. That would be $600 if we did it on our own. I tried to call American Home Shield and there was over an hour of wait time. I tried to call four times. American Home Shield does not have enough people to answer their phones. I'm not happy with trying to get ahold of somebody via phone. The website's great, but they don't handle problems. When you need to talk to somebody, it's impossible to get ahold of them.

There was a clog in my plumbing and DNB Plumbing removed it for me. They did a good job. It was my first claim with American Home Shield and it was easy to do. We also had the air conditioner checked and the contractors did a good job as well. Everything was satisfactory.

When the freezer kept freezing up on our refrigerator, Home Shield sent out Sears and they were very good. The repair person was very nice. Everything was repaired that day. It's a good feeling to know you can get the appliances fixed quickly. We're very pleased so far.

The icemaker wasn't working and the technician said it needed a control head. He said he would place the order and get it taken care of. Over a week went by and then we got an email saying that they were coming out. But a different person and a different company came out. The guy said he needed to check our refrigerator. I said that they've already checked it. He said that they would have to reverify his diagnosis because the control head aws not available. So it pushed everything back.

We have two central units and the blower on one of them stopped working. We called the number that we had on our paperwork from when we bought the house and American Home Shield did the processing from there. They said they were gonna get ahold of their contractor and forward the request to them. At the time that we had called and started to let them know that we needed something serviced, we didn't get a timeframe. A day or two later, we ended up getting a call from the contractor.

Everything was fine once the technician got here. The AC would blow cold air out, then it'd stop for a few hours. He fixed it the same day he came and everything's working right. I also had American Home Shield when I was in Kansas, and I'm fine with their work. They did a great job.

The AC had oxidized really bad and it was losing Freon. The techs were out pretty quickly when I called in. They had to put a new unit outside. But they kept saying that they were busy and it took about over a month for the technician to come back and put it in. I also had to pay a little extra because it didn't cover something that was put on there. Other than that, it was all done really good.

The ConsumerAffairs dept of American Home Shield contacted me and provided me with excellent customer service. They directed me on the best way to proceed, which in my case was to hire an outside contractor who is certified by Sub-Zero to work on my fridge. AHS is then going to reimburse me for the cost. I would give the consumer affairs dept at AHS 5 stars.

I go online and submit request where I need a plumber or there's something wrong with the fridge or the stove. Then they'll submit something on their end and someone will call me. The contractor will come out and I'd pay my deductible. They come in and fix it. I haven't had a problem with American Home Shield in six years. I'm satisfied with them. When I had a leak somewhere in the bottom of the fridge, Legacy handled my claim real well. They had to come out a couple times because they couldn't fix it. So American Home Shield is taking care of us right now.

United Air came out for our AC as it wasn't coming on at all. They were totally nice people and they fixed it. Everything was cool.

My garbage disposal froze up and I couldn't get it to come on. It sounded like it was grinding and clicking but it wasn't working. I submitted a claim to American Home Shield and their tech from Infinity Plumbing showed up. He checked out my disposal and he had to use a tool that goes underneath to reset the blades. He showed me what to do if the problem happens next time. I've been with Home Shield for 20 years now and I've called them out for appliances, my AC, heating and plumbing. They've even fixed my ice maker in my refrigerator freezer a few times already. They've also fixed washers and dryers for me. Their warranty is a very good investment.

So far, there have been two issues and one was the electrical component. The guy came out and was very professional and nice. We had a Generac generator installed and because the dryer pulls so much more power than your normal outlets in the house, they had to put some kind of a transmitter on the wall that would help communicate there. If we were to lose complete power and the generator would kick in, there would be some kind of a delay to allow that power for the dryer to come into effect.

Big Kountry Appliance Repair handled my claim pretty good. They’re very professional. However, I need to call Home Shield now about my washing machine for the same problem. Once again, the spin cycle is not doing right. It would be the third time I will call for the same problem. I don't know why Home Shield couldn't just replace the washing machine because I can't keep paying that $83. Can’t they just give me another washing machine? I don’t need a washing machine that has 955 different things that it can do. I just wanna get my clothes washed and cleaned, and when it spins, does it all the way.

Every season I have to make trouble calls because the AC stops working. When it wasn’t blowing out cool air, I called Home Shield and the contractor was timely. It didn't take them very long to get the work done. Also, the tech was courteous. The AC is blowing out cool air now. I've been satisfied.

Something is pending and I’m very much dissatisfied with that. My refrigerator has been going back and forth since the beginning of June. There were four different contractors that came out to try to repair the refrigerator. I'm now being told that the refrigerator cannot be repaired because of whatever issues that they were having. After adding the part to the refrigerator, Home Shield realized that it will be a problem again. So, the end result was we had a new refrigerator. I’m waiting now to get a new refrigerator.

C & C Appliance Repair is still working on the issue. The first person that worked on it didn't have the parts so we had to wait on that. It's been going on longer than two months. We've heard nothing. My husband called in to see what was going on, and found out that individual had COVID so he was being isolated. Then they sent out another person. He had to do a reassessment because information was not shared across people. Now, he ordered the parts. He is coming back tomorrow to fix the problem.

I've had American Home Shield for two and a half years on my properties and I've been satisfied. I would recommend it to my family and friends.

One of my circuit breakers kept tripping, but it wasn’t damaged in the panel. I had had a power outage and I had a water cooler that was causing it to trip because it had shorted out. American Home Shield sent Elite Electrical Solutions and a guy came out and checked the panel. He said it wasn’t the circuit breaker. He’s very friendly and very professional.

My AC's drain wasn't working. I submitted a claim to American Home Shield and they sent All South AC. The tech who came fixed the problem quickly and easily then he was on his way. He was very clean and polite. So far, the AC is still working fine. I like having AHS for my peace of mind. As a realtor, I recommend them all the time.

I love American Home Shield. I usually talk to an agent to submit a claim and it's pretty easy. They're really speedy when you call and get them out here and the people that they get are very professional. But if a problem is not able to be resolved, the person tells you that they're gonna call American Home Shield and see if it’s covered and it will take a couple of days. There was a wire that had broken on one of the switches and Berry Electrical did excellent on the repair. The tech thought that he would have to come back the next day but when he figured out what it was, he was able to fix it.

American Home Shield was advertised on Fox one day and I thought, “Why not waste a little more money on more insurance?" So, we got it. The AC wasn’t coming on and my wife thought it smelled funny that night. I didn’t think anything of it but when I got up the next morning, it was 76 degrees inside the house. I went outside and the air conditioning compressor was just humming. I submitted the claim online to American Home Shield and the website was simple to navigate. It said that I would be contacted within a certain number of hours. Douglas Mechanical was good and they responded quickly. It was getting warm but they replaced the capacitor and took care of us. That was our first experience using it and I'm happy about it. I recommended one of my cousins to look into it.

We had an issue with our Coastal microwave. Coastal Appliance came when they were supposed to and had everything that was needed to repair it. They didn't have to go off and order parts and come back two weeks. The guy took care of it right away. Then I've had some previous calls that weren't good like the dishwasher. The AHS contractor came back three times ‘cause every time they replaced it, it turned out that wasn't what needed to be replaced. In the end, it turned bad because they wound up replacing all the components. It was practically a brand new dishwasher now but it took a while.

For my first time using American Home Shield, the process seemed fine and it was smooth. It was all online which was super easy. But there was a problem that occurred where they pushed the service out to a company that doesn’t do that work. American Home Shield texted me and told me the company that was gonna come to do the job but I hadn’t heard back from them. It had been 24, 48 hours and I decided to just call and make the appointment. But they said they were not doing my service. They don’t do garbage disposals. They were trying to get ahold of American Home Shield to let them know.

We moved and we started coverage in May. There was a time when our air conditioning was making a vibrating noise and it was loud enough to where we could hear it in our master bedroom through the wall from the outside. The technician who came to service it was fantastic and we really liked him. We got his contact information where after the warranty, he said to call him and he’d make sure that we got taken care of. He was very professional. He sat there for 20 minutes after he made all the fixes to make sure everything was running smoothly, so he took his time and he was very thorough as well. There is a leak in the air conditioning and that's just of a matter of time before something bigger happens, but right now it seems to be working better.

My husband said Home Shield was too good to be true. I gave it a call and it was pretty accurate of what they say on the commercials on the website. I was getting ready to just burn the AC. I was just so tired of it. We couldn’t narrow down the problem. We had to go down the list of what the A-US tech thought it was. The first was the compressor and then we got that fixed. And then, the motor fan outside kept messing up. The tech thought maybe it was a thermostat, so we changed that. Still not working, so it ended up being the fan motor. Once we got it fixed up, it has been good. We just had some 116 days and it was working. It kept its cool. A-US was very good and very knowledgeable.

We were all night and all day at 118 degrees but what I'm aggravated about is it took the guy about 15 minutes to diagnose the problem and put a new capacitor in it, and American Home Shield charged me $100 for it. I didn't know I had a deductible to pay to have services come out. I thought I pay the insurance and if something went wrong, they'd fix it. They had charged me money for something that caused them about 40 bucks between the capacitor and 15 minutes it took the guy to fix it and put the new capacitor in. I filled out a review form and I got an email back from them on that but that was the end of it. But they've done good as far the guy coming out and fixing it.

The repair’s been great for our recent claim. The house was on sale and somebody came here to put our water faucet back when we moved back in, and they shut off the pipe. Just when we were trying to wash clothes, the water started getting cold. I said, “The water heater’s going out.” So I called American Home Shield and it was just the water shut-off valve. I spent $75 for them put a valve back on. The contractors were very thorough, professional and courteous. Overall, when the people come out, it’s great. Since we're little people on totem pole, because we’re American Home Shield, we get it at a discount. But it takes forever for them to come out sometimes. Last time, I had my air conditioning compressor pop out and it was in the middle of summer last year. I had to wait for the part and it was crazy. If I was a regular customer, I’d be first in line.

It's rather very easy to make a claim with American Home Shield. You can do it online or you can call their automated number. I like doing it online as it's easier. But when I've had to speak with somebody there, they have always been professional. We had an air conditioning claim in one of my tenant's homes. They had Home Choice Services come out and they fixed the problem. Usually, the technicians are pretty knowledgeable and they are able to fix the problem on the first try. American Home Shield doing very well.

My AC wasn't working, and I called American Home Shield. The only beef I had is how long it took them to get out to my house. I filed the claim on a Tuesday and the contractor didn't get out until Friday. AHS set me up with one company that was supposed to come out, and that company called me the next day to make an appointment and told me they couldn't be out until Friday. They understood that was a long time, so they suggested I call the warranty company back, which I did. The other company that AHS hooked me up with was the same. Friday was the earliest they could get somebody out there. But when the contractors came out, they took care of the issue. It's one of my rental houses. Luckily, it wasn't anything big. It was just the thermostat was bad. They changed that thermostat out and got the system running the same day they were there, so that was good.

We have security with American Home Shield. If everything goes out, it's fine because we have them. Recently, our AC was struggling to keep our place cool. Whenever it would really hot like when it's up to 90 degrees, it would struggle to get below 76 even though the thermostat is set at 72. AHS sent Air 72 to handle the issue. My unit was frozen so the techs had to come back. The guy turned the whole system off and waited until it thawed out. He came back and got the job done. We're happy with the service. Having AHS's warranty is so much better than paying for a new unit.

There was another company that we’re a member with who came out and saw that the capacitor was insufficient and needed to be replaced. We used American Home Shield to have their contractor come out and do it. My wife dealt with him most of it but I caught him at the end and he seemed friendly and knowledgeable. Everything’s good.

The last two times I needed American Home Shield, it was really good. The claim process was easy and they have done an excellent job. I called them when my garbage disposal was broken and they got right back to me telling me they had someone lined up just right on the spot. Allstate Plumbing was the contractor and they did an excellent job. The tech replaced the garbage disposal and that was done in a day. It was a good job, which I appreciated, and I was pleased with it.

My AC stopped working, then it would go intermittent back and forth. I submitted a claim and it was an easy process. I did everything online. We ended up having to have two separate technicians to close it out, but it all worked out and now, everything’s still going fine with the AC.

Everything has been great and very quick with American Home Shield. The online platform is really easy to use, which is nice for putting a claim. So far, compared to my last warranty service, the claims have been answered faster and I like the vendors that have come out better. Sunbright Pool Services was great and very helpful. The gentleman that came wore a mask. He answered all of our questions and helped solve the issue.

My refrigerator wasn't working and all my food was defrosting. I called AHS and they wanted me to wait a week for their contractor. I ended up calling back a couple of times and the reps finally got somebody to come out in two days. They said they would send Ferrer's Appliance and when the techs from there came, they were quick. They had to replace the motherboard and something with my thermostat. Everything has been fine since they were here.

My filter was not working on our swimming pool. Everything was fine when the technician got here. He was very knowledgeable and professional. He had a very pleasant attitude.

I did an online service request to American Home Shield for the toilet and the showerhead. Their website was easy to use. They replied by email telling me when to expect the contractors out. Plumbing Enterprises came out. The service was excellent, and everything's fine now. I've been protected with American Home Shield for about 13 years. We knew that once the appliances started to get older in the house, you're gonna need a warranty and it's cost effective because you pay the service fee. And with American Home Shield, everything is covered. I would tell others that it is necessary and they should get American Home Shield.

My toilet needed a whole new flapper ‘cause it wasn't flushing properly. Then my two sinks in my master bathroom were clogged. I called to submit the claim and AZ fixed the problem and they were quick. I've had American Home Shield for a long time and I've been happy with them. I have them in my other house too. Everything was easy and the whole experience was great.

Our experience with our recent claim with AHS was good. I called them because the AC quit working. The contractors came out the next day and fixed it. I like that AHS provides good and prompt service.

The process of AHS is very simple. Recently, I had to have Myers Comfort Specialist come out twice for an AC issue. It wasn't a big deal though. It was just there was an overflow trip valve and he fixed it. But then the next day, it happened again. I just made another appointment and he came back out and fixed it again. I haven't had any problems with them.

We had lost air conditioning so I wanted somebody to come out and take a look at it and make sure everything was good. J & J Mechanical came out and the tech was professional. The only thing he told me was that I needed to change my pipes and put more insulation in the house. But when the house goes from 77 degrees to almost 85 degrees, then something's not working. But it's fine now. It was just a glitch in the system. I did a claim with American Home Shield about a year after we moved in. The heater system went out in the house and they had to replace the heater upstairs. The claim went fine but it took a while to find what we needed and get everything in.

My first claim with AHS was for the HVAC. I made a phone call and they charged a $75 deductible. Rick Matthews HVAC reached out to me and they were here within four days. For the start of the air conditioning season, that was perfectly acceptable. And their service was great. They got the issue taken care of and they were very thorough.

I opened a ticket with American Home Shield (AHS) on 7/17/2020. AHS auto assigned multiple vendors which did not service the brand of stove covered under the policy. I was told to go resource a vendor and given an auth code. They stated they would send me a step by step form that I must follow to not use their vendor. This form never was sent to me.

This company is the worse, the first time we needed to use them was for an electrical issue which was an emergency. We were advised that the professionals would be in contact within 24-48 hrs. We never hear from anyone. I left several messages for the professional on contact info provided by AHS and never received any callbacks. We ended up paying out of pocket for our electrical emergency.

The contractor for my water heater did a wonderful job and they were very responsive. It got serviced the same day. Their responsiveness and service made the contractor great. The gentleman that they sent over was excellent. My water heater was old, so they replaced it. I had a claim for my air conditioner and the contractor scheduled me for Monday because they had to order it. But they found a slot in Saturday and they replaced it on that day. But I've had situations with American Home Shield that nobody came.

My family has been dealing with AHS for over 30 years. The customer service has deteriorated completely. The contractors they deal with are unprofessional and seem to dislike working with AHS clients. Today AHS took the $75 service fee from my 96-year-old mother and their hand-picked contractor provided no service for her leaking air conditioning unit. First, the contractor claimed that when he knocked on the door, no one answered. This was untrue. Secondly, he refused to go up on the roof and examine the air conditioning unit, claiming that a ladder had to be affixed. This has never been an issue before, and futhermore, is not allowed by their homeowners association. When my family tried to follow up and reach AHS by phone to find out why, (there is no other way to register a concern), there is over hour of waiting time to speak to someone. This is unacceptable service and a very unkind way to treat an elderly person.

Part of American Home Shield's program is if they can't fix something, they would replace it. They're very good about it. But the term "replace what you have" isn't quite true. They'll replace you with something of similar quality but not a similar fit and finish. If you have a roughly high-quality Maytag dishwasher like ours that failed a number of years ago, they would be willing replace it with a similar quality dishwasher. But they had, which seems to be typical for them, exactly one choice. You could have it and you could have it in white. They didn't seem to care that your entire kitchen was stainless or something else.

I was referred to by three of my coworkers to AHS. The process of submitting a claim with AHS was simple, quick and easy. This dryer claim was my first claim. The technician that came was a very professional, nice guy. He explained everything.

The AC wasn't running. It wasn’t cooling. When Southern Air came, they were flippant, nonchalant, and not caring. The tech pumped $400 worth of Freon and then left. Two days later, the AC stopped running. And then, they came back and said, “Well, we fixed it. Too bad.” That’s why I cancelled my account with Home Shield.

The air conditioner was leaking in the attic and water came through the ceiling. I called American Home Shield and they told me who the contractor was and that they will be calling to set up an appointment. E & A Mechanical sent someone out to look at it and determined that nothing was under warranty. The guy came and he looked at it and he said it was clogged, but he couldn't clear the drain because he didn't have room to get in there to do it and that this was an appointment to see what was wrong and take pictures, and to see if it was under warranty, and that they'd have to schedule another appointment to come out and fix the problem. Then I got a call from American Home Shield that said that my problem has been resolved and that the contractor said they cleared the line and none of the stuff was under warranty.

With AHS, I've been on hold multiple times, but I always hold until somebody answers. We've had our oven, dryer and microwave go out in the past. When I was talking to AHS about my dryer, I told them "I bet you guys are glad you don't cover plumbing". The rep then told me that my policy covers that. Most recently, my high-rise toilet wouldn't flush. I called in the issue to American Home Shield. AHS sent Mounts Plumbing and Construction and they replaced my toilet with one that is down load. I will need to replace this myself later on but still it works. I don't have to walk 100 feet to the bathroom anymore which is very good for someone old like me.

Two companies came out on my recent claim with American Home Shield. The first company put a hole on the wall inside the house where the gutters go down into the ground. They stuck a rod down in there and they tried it for a few minutes. They didn't make any progress, so they gave up there. They came inside the house and went down through the main pipe. They had to call another company, so they came out. The guy from the second company came out and he went down through there and he worked and worked and showed effort. The first time he went down, he couldn't get it. He said something was stopping it. He went to the truck and got another piece and put it on the end of that rod and he was able to get through. So, he solved my problem.

Certified Heating & Cooling had always come down and checked my air over the past several years. A lot of times when I call Home Shield, I try to request them. But come find out, Jody Millard is the same as Certified. Maybe they changed names but they have always been professional. They have always come right out and took care of my problem. I just prefer them to come out because they know about my air conditioner. They have come out several times. A lot of times, people don't want anybody. When I found that Jody Millard was the same as Certified, I was comfortable with that.

My ice maker was broken. Amtec Services was assigned to us and it was good once the technician got here. I needed a new ice maker and they ordered it. He came out, put it in, and fixed the unit. The process took a couple of weeks. I called American Home Shield and it was another week before I got the appointment. When they came out, it was another week. They had to order. It took all seven working days before he even came in. The ice maker has been working ever since.

The house was really hot because the fan was not running. I tried running some diagnostics with a friend of mine who is HVAC certified. We figured out that the power was good coming from the house and from the breaker box. It looked like the problem was the compressor. But I got a warranty with AHS, so I talked to them. It ended being the compressor. It’s good now. It’s running really well. The technicians that were sent out were really good. I’m really happy about the technicians that came out to my house. Also, I’m happy AHS resolved the issue pretty quickly.

There was a slab leak and the first floor of the house was flooded. We've been dealing with American Home Shield and trying to get it fixed and it's not going well. They're always nice and they always sound like they're helping, but nothing gets done. Plumbers came out and said it had to be dried up before they could do anything. This started on the end of June and we've been without plumbing ever since and nobody has come back despite my repeated calls. I would call them and they would put me on hold. I would call American Home Shield and they would say they're taking care of it and they would call me but they never did.

There was something lodged in the garbage disposal. It wasn't turning on at all and it was making water back up into my dishwasher. Someone from C Mayes Plumbing was out here about a week ago to repair my garbage disposal. The guy disassembled it and did whatever he had to do and put it back together, and everything worked. He was excellent. But sometime this week, I was reaching underneath the sink to get something and noticed that everything under the sink was soaked with water. There was water leaking there. C Mayes Plumbing is due to come back but they haven't yet. Other than that, I'm thoroughly happy with my home warranty plan and I recommend American Home Shield all the time. I feel peace of mind knowing that if something happens, I can call them.

Our garbage disposal started leaking from the bottom, so I put in a request to have somebody come out look at it and fix or replace it. Colorado Plumbing and Heating ended up needing to get a new one and replace our old garbage disposal. But our old garbage disposal didn't have a power cord from it, but the new one did, so we had to put in another request for an electrician to come out. That went really smooth. The technicians were on time, really professional, and they answered all of our questions. I was without garbage disposal for about four days. But everything's working great now. It was a painless process and I didn't think it was gonna be that easy.

Submitting a claim is quick and easy. I just pay for it and American Home Shield schedules it. That has been good. American Home Shield is also doing a good job as far as making sure that we get our repair people out quickly. The only thing I wish they would do a little bit better is really get on top of those companies that keep coming out for the same problem. For the refrigerator claim that I did, the company came out four times and it was the same problem over and over again.

I had some electrical work that needed to be done and Electrical Service Professionals did a great job. There were two guys and they were very friendly. Some of the switches in my house weren't wired correctly and they fixed everything quick and fast. I bought the house in April and I’ve had American Home Shield since then but I've had other experiences with them. Every time somebody comes out, somebody has to come behind them and re-fix it. The HVAC guy was nice but he didn't know exactly what to do. He came out on a Friday and then on Saturday, it was hot in my basement. They came out a second time but they didn't fix it. On the third time, the boss came out and fixed it, which was good and it was no big deal. If you don't know, then you don't know. I don't have a problem with that as long as the issue gets fixed.

Cross Country did really well especially under the circumstances and kind of getting into American Home Shield. There was an issue with the internal pieces and Cross Country was saying that the outside unit was probably gonna go out. Sure enough, it did. Understandably, American Home Shield didn't want to pay for it until it totally went out so Cross Country had to make two different trips. We were without really good air conditioning for about 10 days one time, and about another 10 days another time.

I like American Home Shield. They were good and we've never had any problems. I've had them maybe a year and a half at this location. We also had them previously at a house we owned before for quite a few years. It was really easy doing my claim online. But I had an issue where I ended up having to call American Home Shield and get the initial company assigned to us switched to Cutting Edge. It was because I couldn't get in contact with the people that American Home Shield initially picked. A company not contacting you is probably not a good thing. But I can understand the circumstances. It's COVID. People are working from home and there are not that many people to work.

Our dryer sounded like it was full of rocks. I went online and filed a request. The American Home Shield website is fairly user-friendly. Then we had Sears scheduled within a four-hour window and their tech was actually early. I’m very impressed with their technician and the dryer works fine now.

When I make claims to American Home Shield, I go through the automated system but sometimes, I speak to a representative. Both would give me a name and a phone number. For the electrician, I talked to someone and I was given the name of the company. They said that I could give them a call if I wanted to but they would respond to me within the proper time. So. I just gave them a call and they set it up for me.

The first time Air Boss came out for our AC, they found a leak in the evaporator in the handler in the garage and they put some more freon in it. They had to come back for the solution. They didn't have any in stock. It was a matter of a few days until they ordered it. They put that solution which was supposed to be a sealant leak, some kind of special solution they had that if it's leaking a little bit to seal it up. I've used some in cars before and it seemed to still be working good, so it must have solved the problem. The technician was knowledgeable, nice, and polite. I think he was either owner or a high up in the company with the way he talked. He knew what he was talking about. If it starts leaking again, he said to give them a call and they'll come back and check where it was leaking before. Then if it's still like that, they're gonna have to replace it. But he very seriously doesn't think it's gonna leak anymore.

I have two units in the house and one of the units wasn't cooling enough. American Home Shield sent the guy from Phil's Good AC & Heating. When he got ready to leave, he said, "You got a leak somewhere. I have to put some information in to Home Shield about the leak but I did give you some freon so that it will cool off." It was a couple of days that I hadn't heard anything back from Home Shield. I called them to get some information on where were we at, what I needed to get done, and when we were gonna get it put in. That took a little bit. The kid I spoke to on that particular day had said that the information was mailed to me but I couldn't get it emailed to me.

I have a couple of issues with American Home Shield. One, I went into a contract situation with them initially for a certain amount, and somewhere along the way later, they changed the monthly payments without my knowledge. I found out after the fact. Two, they changed the initial contract I went into and wrote me a new contract with a new account for whatever reason. They didn't explain that to me. Three, they have sent people out here, but I haven’t been very pleased with them. I've had issues with the companies that American Home Shield have sent out here in the past, and I have reported that to them about how non-professional they seemed to be.

AHS's whole team has been professional. Recently, my upstairs AC unit wasn't cooling. The motor was broken and it was extremely hot. I called American Home Shield and their tech from Southern Comfort HVAC came out to do service. The tech saw the problem and had to submit the information to AHS. There was a portion of the cost that I had to take care of and he came back and took care of business. AHS should keep Southern Comfort in its network.

City First Electric was very helpful when they were came out the first time. But the second time, they didn't know what the problem was and they didn't really diagnose it nor do anything. The issue was with the electrical sub-panel on the side of our house. We have a pool and that sub-panel is for our pool filter and pool heater. It also controls the yard lights and the pool’s lights. It even has something to do with the sprinkler system.

The first guy that came out for our AC was on January 27th. He got here well after the four-hour window that they give you. So I ended up sitting around waiting for him. He got here, he's a young kid by himself, hooked up all his things to it, said, "No, you're not low on Freon or anything. Your compressor's stuck. I can put a hard start on it which was a little contraption you put on to give it more voltage to the compressor." He then turned it on and we held our hand up to the vent, and it started to blow. He left and 10 minutes later, it wasn't doing anything.

Submitting claims to AHS has been very convenient. I usually go online, submit a new request, and they respond right back. They recently sent 1st Choice Contracting out for a plumbing issue. She was a very nice lady but then I ended up having to put in a service call for the HVAC in which I had to pay a second fee. The HVAC guy came the next week and fixed it. I'm a divorced woman living alone so I don't have very much mechanical mind and every time something breaks, it's been very helpful to have this coverage.