American Home Shield Reviews

American Home Shield sent Total Air Care out for an AC issue. They fixed it in no time and they did it wonderfully. The only thing is everything breaks on Fridays, and AHS doesn't offer Saturday service.

I submitted a claim to American Home Shield for my AC unit and their techs from Always Air came out. They tried something and it didn't work. I called them back and they came again to try and fix it a second time. They did that and they were solid. They did a fine job. I like AHS's service so far. Every time I've ever had to call them everyone from there has responded professionally, came out and fixed whatever was necessary.

My husband and I were married and moved in here 18 years ago. The house came with the warranty and we kept it going. Within the first couple years, AHS replaced our hot water heater, our inside air handler, our outside air handler, and garbage disposal. It could have really cost us a lot of money if we were doing unplanned repairs. Instead, it was just the deductibles that we had to meet. We had an issue with the air conditioning unit and the contractor was absolutely really wonderful. They were very professional. They didn't have the part the first day but they kept us informed as to what was going on. The biggest thing was it was 100 degrees and they got the air conditioning unit fixed very, very quickly.

My son has American Home Shield, and he told me we ought to sign up for it. Now, we've had them three months. One time, my dryer was making a screaming noise and the oven didn't work. I turned the claim in through the computer on Monday, and Star Services said they'd be out here on Friday. When the guy first came to troubleshoot, I wasn't impressed with him. When the same guy came back, he had an entirely different attitude and he did a very good job. They fixed my stove and my dryer.

I had 2 claims with American Home Shield within 2 days at 2 different properties and both worked out fine. I’m purchasing a house on Friday and I'm using American Home Shield again.

The air conditioner didn't work, then I went online and submitted a claim with AHS. I always forget the password, so I went around the passwords. But I was still able to get the order. Still, I always have a problem or have a question to get them on the phone and I'd be waiting two hours on the phone. But at the time, I was working because it was midnight and I knew that the AC was broken and I wanted to go first. I still got the service three days after, though. When the people from Integrity Air Conditioning called, I told them I have a sick husband and that we couldn't have no air conditioning for a long time. But they couldn't come and the earliest was three days because they were booked up. I understood that because it's like having one doctor in the whole area. They were also very nice and they changed the parts on the AC.

LA Standard HVAC did a great job. They explained to me what the issue was, and what stuff is covered by the warranty and what isn't. They figured it out pretty quickly. Less than 15 minutes. The things I thought that were covered weren't. That's fine. The problem had to do with installing one of those smart thermostats. That's not part of the coverage so I paid separately for that. The tech put in the thermostat. Everything works. I received prompt service from Home Shield. They kept me up to date, the contractor showed up on time. Everything is great. So far, I'm happy.

We bought our first house and some of the appliances are quite old. We wanted to have that protection for at least the first year of moving in so that if we did have a big expense, we would be covered. We decided to get a warranty and we’ve had American Home Shield since February. Our fridge was squeaking and it sounded like a dog toy. It had been doing that for a couple of months and then, it got a little bit worse. So, we figured it would be better to have it checked out and make sure that nothing was wrong before anything happens. I submitted a claim and the website was easy to navigate. So, it was good. They said that someone from Omega would contact us within 24 to 48 hours and that they would do the scheduling.

My air conditioner stopped cooling and JPB came out. They indicated that I needed a new fan and they got it and then they replaced it. They did a good job. I also had an issue with the refrigerator that AHS fixed. I also got them to do some maintenance work, like checked my air conditioner and heater in advance of the season.

American Home Shield sent Mr. Rooter Plumbing for the garbage disposal. There was no power to the garbage disposal. I did the claim online. The website was good, and I was given a three hour-window for the contractor to be here. Since the repair, everything's been good so far.

I've just had Home Shield for about a year and on the recommendations of my daughter. She has had them forever and she always bragged about how good they are. My husband and I are getting older and we can't do as much as we're able to do in the past. I got the basic package. Our heat exchanger is on the roof of the garage. Our split system is outside. There is a hose that runs from the heat exchanger to the split system that drains the water out. However, it wasn't draining the water outside. We have a big puddle out there and diverting to my plants wasn't draining it. It goes through the house. It clogged up with gunk. I filed the claim on the internet. I thought it was going nowhere. Next day, Home Shield sent me a note and said Integrity would contact me, which they did. They also gave me Integrity's phone number.

American Home sends a different company every time I file a claim. When my AC was blowing hot air, the technician that came was good. He explained to me that I just needed to purchase three gallons of refrigerant because there was no refrigerant that was why it wasn't cooling. The AC is fine for now. But he told me that there was a bunch of stuff wrong with the AC. He saw that my coils were really dirty and then he recommended that I needed to buy some kind of kit for it that would make the AC unit last longer. He also said that I'd need to hire someone to do it probably before next summer. But because we were at the end of summer, he said not to bother with it. Those are not covered by the warranty and I'd have to pay out of pocket.

I filed an AC claim with Home Shield and the phone call back was within a couple of hours. Then, Controlled Comfort came out the following day. It's pretty hot around here in the desert and that was a pretty quick response with everybody having problems. Also, the technician was great. We weren't able to really find out what the problem was with the AC. It shut down for a number of hours the day before he came out and he couldn't duplicate the conditions but he serviced it while I was here. Controlled Comfort was good and the AC seems to be working fine now.

I like American Home Shield's website. It works good and that's all I ever use. I filed a claim and they said I could follow up or I could just call. I called Douglas Mechanical and the people were real nice. They gave me a time. In fact, they installed the air conditioning unit on the Fourth of July holiday which I thought was pretty cool. The sales guy was real good. He walked me through it. It wasn’t that old of a furnace to replace it so I was kind of questioning the replacement. But the guy went through and explained about not being able to get parts because of the Coronavirus and I might have to wait 30 days. It was 100 degrees here that day and I said I didn’t want to wait that long. I upgraded from what the warranty would replace so I want a better unit to match the units I have. He was fair with me.

I love American Home Shield. They're excellent and I'm very happy with them. Recently, I had an issue with one of my AC units where the fan wasn't working. I called a claim in with AHS and they sent out South Belt A/C and Heating. The tech fixed it then he left. I also had an issue with the other AC unit where it stopped working and it was not cold enough. I thought the problem was the Freon but when the technician came, he said that it was the compressor and that they were willing to fix it. But I decided to replace the unit. They took care of it and I send the receipt to AHS.

American Home Shield sent Affordable Appliance Repair for an appliance issue. I called the contractor up before I submitted a claim. My glass-top on my stove cracked. Before I did anything, I called him up to see if it was repairable or whatever the case will be. He wanted a picture of the model number, so I took some pictures and I sent it to him and then he said they probably wouldn't be covered because it was not broken over the burner. It was more or less to the side of it. He was gonna look up the part and he was gonna let me know how much it cost and I’d probably have to pay it myself.

The sump pump wasn't turning off. There was an issue with the float, and so it effectively would just constantly run even if there wasn't water in the drain itself. So, we would have to unplug it to get it to stop running and then plug it in if we wanted it to run. I logged in to American Home Shield and filed the claim there. Their website was good. It was really easy to use and submit the claim. It told me to expect a contractor within a certain time frame.

American Home Shield has responded really quickly. I'm really happy with the process. J-Tech Mechanical did great. I got a call pretty quickly after the work order was submitted. They scheduled and then did a follow up right before the individual was to show up. I've had it for about two years and my son has had it for seven years. He has really gotten good service out of a couple of different homes he has owned. But Home Shield does not offer preventive maintenance programs for HVAC systems. They should make a contractual arrangement with the service companies around the area for such programs. Last year, I put it in a claim for our swimming pool pump and I immediately got a call from an individual that was handling swimming pool equipment. He talked to me for a minute and he said that the underwater light wasn't part of the program. But they immediately reimbursed the $100 hold on the submittal work order.

I have two AC units and one of them was not blowing cold air. It was set at 80 and it was 87. And in Arizona, that's not a good thing. So, I shut the air conditioner off because it does the bedrooms, then we closed all the bedroom doors and we just slept in the other half of the house that night. I contacted American Home Shield online and they set up an appointment for me the next day. The gentleman called me that night and said he could be here between 12:00 and 3:00. He showed up at 12:45 then he told me to go in and turn the air conditioner on and set it to 68. When I turned the air conditioner on and set it to 68, it blew cold air. At that point, he hadn't looked at anything yet.

We have been with American Home Shield off and on since 2011. The only time we haven't been is when we moved into a new house and we had a builder's warranty. It was for a short period of time and they only had a $700 limit to replace the hot water heater, which is not significant. I stayed with AHS because their coverages are good. I like that they don't have limitations. AHS is also very quick to respond. We've never had them deny a claim or not repair something, so we were very impressed. They are also very professional. We're very satisfied with AHS. Lite It Up Electric was also super fast, clean, friendly, nice and knowledgeable in regards to our recent claim.

I had a tub leak and plumbing issues with the shower as well as the kitchen faucet sink. I called American Home Shield, then they called and told me the name of the contractor that was coming. Then, the contractor called to verify the appointment. But the first people who came out were terrible. Then, I was switched over to Plumbing Enterprises and they provided good service. Since they came out, everything has been working fine, but the only thing they did was the kitchen sink. Other than that, AHS has been excellent.

I had an appointment for Master Pro Repair to come out but I did not get a confirmation that they would come so I called them. I could not get any information and eventually, they did not come. So, I called Home Shield again and told them. They made another appointment but the same thing happened again. I'm having an issue with my icemaker which is now going on three weeks and it still is not repaired. I'm also having a problem with my freezer. The guy told me that they go hand in hand but didn't do anything about it because maybe that was a second repair. And then, I do understand that we're in a pandemic and people are working from home and we're under extenuating circumstances, but to get to anybody, I'm not pleased at all.

We had a clog in the sink in the bathroom and the bathtub. It was on Saturday that I submitted the claim and someone from American Home Shield gave me a call telling me that I was supposed to call the contractor directly and set up an appointment. I called them on Monday and they came the day after so it was quick. I was satisfied. The person came in and pulled out like bunch of hairs out of the pipe and that was it. It seemed like he knew what he was doing. It resolved the issue and we got no problem so far. That was my first time claiming using the website but it was easy. However, from the service that I received, I noticed that American Home Shield doesn't cover outdoor stuff like my front yard or backyard. It would have been a lot better if they did. We wanted to fix the sprinkler in the backyard. We assumed they would cover it but they didn't.

Initially, my Nest thermostat and my AC was acting up. It was making weird noises and my thermostat just kept shutting off. It said there was no power. Repair people came out and they said that the battery on the thermostat was bad. They went up in the attic and found that the condenser and the fuse were bad. They replaced that and the unit ran well. But two days after that, it was still running but there was no air coming out of the vents. I thought maybe it was just the frozen condenser. I turned it off for three hours then I went back and it turned on for about five minutes. Air was coming out but it stopped again. No air was coming out of the vents.

The air conditioner was leaking water a lot of water. I submitted a claim online and they said the contractor would come out in the next 24 to 48 hours. It did happen that way. The tech came and he fixed the tubing. It was good. The contractor was great and so nice. The tech wanted to come inside but we weren't comfortable with the whole COVID-19. He was very respectful. He told us what to do inside and walked us through the whole process since he couldn't go inside to check to make sure things were right inside as well. It was really great. AHS has been great for the most part.

My recent claim experience with AHS went very well with the gentleman that came out to fix the dryer. I couldn't get the dryer to heat. He said it was not broken. It was the utility panel where you have all controls that turn the power off and onto your house. He said I needed to have that replaced. He went in behind it and did something, and it's perfect.

I sent in a claim for the plumbing in the toilet and the next day, the contractor was out here. It was a quick response and everything was good. AHS makes sure that everything's taken care of. I like them.

I have a problem with washer and dryer. The Home Shield rep said that’s on the new company they sent, but he would have to get some approval for a new part because it is broken, both washer and dryer. I'm waiting for that. I tried calling today, but it was 45 minutes waiting and nothing. It's very hard to get ahold of Home Shield. Waiting for 45 minutes and then getting disconnected is very annoying. Who has time for 45 minutes to wait?

The air conditioner broke last Monday night. I called AHS on Tuesday and the techs from American Air Conditioning & Heating came on the same day to check it. They came back on Wednesday to take the broken part out and they're supposed to be here today between 8:00 and 11:00 to fix it. This is my 11th day without air conditioning in Texas and I called the contractor twice to follow up. We had to stay at the hotel for five days and I'm surprised they're not here yet. They said between 8:00 and 11:00 but my house is already 88 degrees downstairs, and they have to go in the attic. Other than that, I'm a single parent who's not very handy with my home items and I've had AHS for a long time. Things have worked out pretty well with them, so I reinvest every July.

The tech explained everything that was taking place. He called me down to show me what the issue was and what needed to be replaced. He gave me two different options of how it could be fixed. Fortunately, the one that was preferred is how it was done because we had a choice of it that if he couldn't fix it in the house, he'd pull it out to bring it to the factory and we'd go seven days without AC. We were very happy that he was able to get the part and fix it on site within an hour. Everything went very well.

I had an issue with the toilets and filled out the form online. Advanced Home fixed it and everything is fine. The toilet flushes now.

We had a clogged drain, so Harvey's Plumbing & Drain came out. There was a plumber and there was them. We had a clogged drain and so then they were able to get it unclogged. They were pretty efficient and did a good job. The contractors, overall, with American Home Shield were pretty good. I had one I had to complain about a while back and they revoked the agreement they had with him. He didn't seem to want the job. He didn't wear a mask when he came. This was back in April. The attitude plus without the mask, it just didn't seem like I wanted that person. So AHS found me somebody else. I'm very satisfied with American Home Shield. We had another home warranty company and so we went back to them. They had provided good service on a couple issues. But they said $800 for a year and American Home Shield said $600 for a year.

The toilets were not flushing. We had leaks on the faucets. I submitted the claim with Home Shield on the phone. They then said that the person will contact me when they get a chance to contact, and they did. Neal's Plumbing came out. The tech checked out all of the toilets. I liked the way that Neal just came in and told me what was wrong. I said, “Okay,” then he went and fixed it. He had to fix the guest toilet because it was off-balanced and he put it back on balance, and it stopped the leak. He changed its guts, and then he also changed the guts on the upstairs toilet. He just went around and fixed all of them. I like Neal. He takes care of business. Every time he came there, he seemed like a plumber that knows what he was doing, other than that one guy they sent out with a plunger. Neal put everything back to normal.

I put in a claim for the garbage disposal that wasn't working. It was leaking underneath. It was easy and quick to submit the ticket online. The tech came the next day. He was very professional and he explained what he was doing and why he was doing it. So it went well.

American Home Shield is very convenient and affordable. I had a leaking pipe on my pool and when I submitted the claim online to them, they called me within an hour and told me that they would have somebody out in the morning. The contractor was right on time and they were awesome. The pool has been functioning good since they’ve been out. There are no more leaks.

The initial issue was a leak in a pipe. I couldn't get water to my upstairs bathroom and we thought it was a leak. Super Rooter came and fixed it right away. They were very pleasant. They even weren't afraid of our dogs. They have done well for us. I submitted another claim because our garbage disposal went out. I did it through the internet on one of them, and then I called in on the second one. I recommended Home Shield to my daughter and son-in-law.

I called in a repair. Then we got it fixed on our own regarding a leak. It was fixed in an hour. I called and canceled the repairman. I was still billed a hundred dollars and no one ad I do mean no one will come to the phone to get my money back. Do not use these guys, They are terrible. I have called 7 times. Always a recording saying the hold is an hour. I have written two snail mailed letters. No one calls back. DO NOT USE THEM> THEY ARE BAD. They owe me money and will not refund the money. It is 100 dollars.

Updated on 08/05/2020: Effectively blocks communications by placing customers on hold interminable hold. Allegedly approved replacement, no way to contact to continue remedy. EFFECTIVELY BREACH OF CONTRACT. Does not return calls, has no means of voice mail or other customary practices of communication. Online account shows complaint closed out but that's misleading. Filed complaint with BBB and contacting state attorney generals.

Updated on 08/03/2020: I purchased two home warranties on two homes and paid on them for seven months. I gave the company my VISA for them to auto charge my card each month. They charged for one, but not for the other. Each month, I would receive phone calls from their agents leaving messages that my account was in arrears. I would call them, stay on the phone for at least 45min, waiting for an agent to speak to me. I would explain that they had my VISA card, were charging me for one home and needed to do the same for the other. They would promise that the issue was cleared, only to again have agents call me stating that I was in arrears. Again, I would call and spend a minimum of two hours trying to get this straightened out.

We have been customer past 13 years for 2 location but never been that bad of your services. It is just a broken oven and since begin of June we try fix. Service is a disaster and you offer new one. We choice something from stock of Whirlpool but we can’t get item. Every time 7-10 days delivery. Now 31st July and finally no news and no oven. Total my calls waiting time is 16 hours. Today’s call after 4 hours waiting someone answered and immediately hung up the phone. I cannot bear with your service and making me stupid anymore. I am going to complain BBB and call the department of insurance and compliant of your act of customers. New people don’t believe them. They are not the same company like 10-13 years ago. They changed with super bad quality of customer service.

I have an open claim (on 7/6/20) with AHS on an oven which they now can't fix. They were supposed to contact me with a resolution. They never did. I go to there web site and the say the claim is "closed"---which it isn't!! So I call them on TH 7/30. I'm told I have an hour+ wait. I forget it and try FR 7/31. Same story. This time I wait 64 minutes for a person to respond. They can't help. They transfer me to the RESOLUTIONS DEPT. I'm on hold there 2.5 HOURS and they never did answer. I call back again today 8/3 and they tell again I have an hour+ wait. This is totally insane. They blame COVID. Baloney!! Hire more people or do whatever to service clients. I have been with AHS for over 20 years--I'm finding something else. My advice to you: go elsewhere if you want service!

After having a terrible customer experience much like all of these post, there is light at the end of the tunnel. Robert Scott in the Consumer Affairs department (Consumer Affairs ) not only got back to me quickly and often, but followed up and helped drive the several issues to closure. He was responsive and professional and the only reason I am not cancelling my AHS subscription. Thank you Robert!

On July 22, 2020, I made a service request for the HOYT ENERGY MASTER water heater, Model N50HM SIN50, in my rental property located in Rancho Cucamonga, California, and paid a $75.00 Trade Service Call Fee. There was a lack of sufficient hot water; the water kept turning cold before my tenants were through with showering or doing the dishes or laundry. The water heater was the original with the house, which was built by Lewis Homes of California in January 1986. On July 22, 2020, at 1:13 PM, American Home Shield sent me an e-mail that Plumbers, Inc. had been assigned as my service contractor. On July 22, 2020, at 2:31 PM, American Home Shield sent me an e-mail that my appointment with Plumbers, Inc. had been scheduled for July 28, 2020 at 10:00 AM-2:00 PM.

Renting from policy holder. Did automated claim start. Called for details... Said no record. Started another, 2 weeks out for appointment. Canceled same day, card still charge days later. THEN MY CARD charged again for holder's premium. Had to cancel my card so they can't do again. Will not answer phone or respond to messages.

The people that answered when I called AHS were very good. But as far as the response getting people out here, it was not very good. They had a hard time finding contractors and the one they sent out couldn't do the job. So now, I'm waiting on another one to come out, and I haven't heard from them. My air conditioner is still down. It’s been two weeks now and no resolution. In the past, AHS has really done a good job. But this one has not been good.

I had a faucet in my kitchen that was not working. The gentleman came out and he found out that it was a Delta faucet and it had lifetime warranty on it. So he took it apart and cleaned the base of it out and it started working again. He gave me the information on how to order the spray thing on the side because it was leaking at the top. He said AHS didn't cover the spray handle. He did an excellent job. He knew what he was doing and he was there in a timely manner. My faucet is working like it's supposed to work now.

When the AC was not working, I just signed in on my phone, then clicked a couple of times and submitting the claim was done We had the initial contractor, which was Sirius Plumbing & Air Conditioning, and then they had to order the part, but it took a week and a half from the beginning to the very end, which was really good. The tech was professional. He gave us all our options, not just the repair, and was transparent about everything. He just wasn't out to make money like most of them do. I appreciated that. My claim went really well. My coverage with Home Shield is really good. Every time something happens, Home Shield tries to get somebody out as quickly as they can.

A-US Air Conditioning of Texas was quick. The tech was right on point. He came as soon as possible and also, he came early in the morning. Before the time, he was waiting outside the home. He got the issue right away and fixed it. He changed the capacitor and he was out in 10 minutes. American Home Shield is a little pricey but most of the times, they try to send the right people for the right problem.

American Home Shield should follow up on outstanding claims. They leave me on hold for hours and hours when I try to call them. Recently though, I had a power outage and submitting a claim to American Home Shield was really quick. Kelly Brothers Electric, one of their contractors came out and found that we had a loose wire in one outlet. They fixed my issue and provided excellent service.

I'm a buyer's agent and when I was using Fidelity National Warranty, I was getting calls on my clients saying that they paid the service call fee, the company came out and would say that it's not an issue to them. It's almost like this warranty isn't worth anything and it leaves a bad taste in my client's mouth. I sell it for peace of mind especially with the first time homebuyers. I knew that normally within the first year of the purchase of a new home, things would go by the wayside. And so, word of mouth, things came back around and I switched it up.

We really appreciated the help of MSC. He was a very good contractor. As matter of fact I would recommend him. They were a second choice in terms of a second opinion and the company before MSC, to my opinion, were fraudulent. This house is 21 years old. The toilet was original, and it's also 21 years old. The tank itself, according to what the MSC contractor was telling us was that it was put on too tight. So what happened was over time, it caused the tank to fray. It was so tight, and over time, it cracked. The plumber before him that came out claimed that it wasn't a situation that was warranted. So he then gave my husband an estimate of what it would cost him to replace it. We already knew the situation because when the toilet popped and there was the spew from the tank, we knew over time it was an issue. That couldn't be helped. It was old.

American Home Shield has been perfect. I recently had an electric issue and they sent out North Coast to do a repair. It turned out that a circuit breaker was tripped, which I wasn't aware of. The tech was wonderful and the issue was repaired in 30 minutes or so.

Submitting claims online works, but sometimes you don't know. Like this last one, I didn't know if it was plumbing or air conditioning that's why I had to call. Then when calling American Home Shield, I waited on line for 40 minutes and then it said the line does not work and to call back. With my most recent claim, Clovis Heating and Cooling got here early and they saw that there was a lot of water pooling in our ceiling. They cleaned it up and then fixed the air conditioner. They took care of the problem. It's just that they didn't wear masks.

We had a previous warranty company before that I had a bad experience. We swapped over to AHS. My sister uses the company which is how we heard about them. The experience has been great. We've gotten our things resolved in a timely manner. I haven't had any issues with billing and I can get this stuff online. I had a leak and they had a plumber sent out. He came in and repaired the leak. He also took some pictures of everything and then sent it back to the warranty company. Then they scheduled an appointment with the Quality Construction people to fill in the holes that were created in the ceiling to repair the plumbing. The guy came in and was here for about 45 minutes, did a fast job, cleaned everything up and left. I only wish that AHS has a mobile app. Their online experience on the phone is a little cumbersome.

The AC wasn't cooling and the provider came and diagnosed and assessed it. It went well. They were able to make a fix. However, it was temporary because the same problem occurred. So they're coming back out tomorrow. Overall, I've been pleased with American Home Shield. It's very convenient, especially having the internet access. We submit the claim and then we usually get pretty good response. But because of COVID-19, it's taking longer for people to come out because providers are pretty busy.

I've called many times to American Home Shield for different things. One time, I called for a plumber and the job was done quickly. It took four days because of the pandemic, but normally, the contractors respond very quickly. My house is in California City so it's a long drive, but even though my house is really far, I usually have a good experience with them. American Home Shield made my life so easy. When I've called on the phone, they've always been very nice and very helpful. Their system is also easy to use and I'd rather go there than wait on the phone. All we do is enter the work order and it clearly sets instructions on either the vendor's gonna call us or we call the vendor.

The door wouldn’t open up all the way because the spring was broken. We filed a service request with AHS and they sent Precision Door out. They had to replace the spring, but AHS said that the spring was not covered by the warranty and we're not happy about. We ended up letting Precision Door replace everything that was needed and we paid them 1,100 because we bought the lifetime warranty from them. The techs were very good and tried to explain what needed to be done, and we agreed to go ahead and put a new one. The door works good now and it’s even more quiet and smoother. But since we bought the whole thing, we still were charged $75 for them to come here even if the guy who did the service told us that they were going to waive the $75. Also, we're not good with computers and we can't go online whenever we have a concern with AHS, but it's also hard to get a hold of them on the phone.

The pool filter was going on and off and J&L Pool came out and installed a refurbished motor. It's working fine. My pool guy said we should’ve gotten a motor that’s more up-to-date but Home Shield would only replace it for what it was so I'm not sure it's such a good deal for us for what we pay. We pay Home Shield around 900 a year because we have a pool and we have paid more in premium than we've ever used it. We’ve used it once to replace a microwave, once for a part of an air conditioning unit, and then this pool motor. Their service is okay but it's very expensive.

I looked at reviews and went with American Home Shield. I saw some bad reviews on them, too, so when I realized there was something wrong with my heater, I panicked and I was a little scared. But I’m glad to say that I didn’t have any problems. I had to pay some out of pocket that was not covered but overall, it was fair. And I’m pretty pleased. Also, Moore Plumbing & Heating was sent out for a claim and they were great. They told me the time and date they would be out and I met them up there. They came on time. The owner and his son worked on my issue and it was all clean and very professional, polite, and nice.

The tech from Element came on time on Saturday, but he didn't have the Freon for the unit. So he said that he was going to return on Monday. Then he was checking and he went to the attic and found something else. He said that he was going to come today in the morning but he didn't show up. So I called him and he said that he's going to come on Wednesday. I'm not too happy. He was very polite, but he didn't have any Freon or the computer. He may not have the computer but he could go and take it from somewhere. On the other hand, American Home Shield is very good. I am very happy with them. This is the third time that I reported the air conditioner, and they came and fixed my washer, which was a very good one. Their claim process is very good.

I call Home Shield and within 24 hours they return with the service man calling for an appointment and that was it. Then they check up the appointment and come out. Recently, my ice maker went out. Because of the Coronavirus, it took a week to get the contractor here. But that was the ice maker so I wasn't too concerned that I used a couple of bags of ice. I understand with the Coronavirus and Home Shield getting calls on air conditioning is more important. It was a Thursday that I called and then Runyon Appliance Repair took a week from Thursday. But the tech was there on time when he was supposed to and I have no problem to wait for that type of thing. If it was my air conditioner then I would want them to be out today. I'm in Arizona.

I've had AHS for two years. It's the first time I've used it and my experience was good. The door on my washing machine broke and I had to buy a new washer. I'm just waiting for the refund check from Home Shield.

When I bought this policy from Home Shield, the lady said if something does not work, they would fix it and if it's not fixable, they would replace it. After five weeks, our dryer didn't work good and I called them. They sent me Chesapeake Appliance Repair and they disappeared for a couple of weeks. They never contacted us and we left a message. We called back Home Shield a few times and we finaIly got news about the claim. But I’m not happy with the service and I'm very disappointed at the company Home Shield hired. They're a big company but their contractor is not very good people.

The kitchen sink was clogged. Everything went really well when the technician that AHS sent got there. It was a hard job and he did a really good job. He was very proficient and very professional. For this call, the experience was excellent. He was good at what he was doing and it was great. The one for the smoke detectors, we had three people come out and they didn't do a good job. The alarms would go off at 3 o'clock in the morning and we would wait. Sometimes it would last for an hour and sometimes it'd break for 15 minutes and then go again. They couldn't fix it and they had to call an electrician, and he came and fixed everything. It was really bad.

We had American Home Shield a year for when we bought the house and it expired on the 25th of July. Before that, our microwave quit working, and Partshub handled the claim fine. They were out promptly, told me that it wasn't gonna be able to be repaired and I'm assuming they sent the report to American Home Shield. I've not heard from American Home Shield, so I called this morning and they were supposed to call me back. I left my number for them to call me back, but I have not heard from them and I don't have any clue when I'm supposed to get my microwave replaced. Overall, they should get in contact with the customer faster to get their appliance replaced. I've almost been out a month without it. They should not have their customers on hold for three hours as well.

I've used American Home Shield for the last three houses we've purchased. On this last one, I had a different group that came with the purchase of a house and I didn't like them at all. We've canceled that one and put American Home Shield on it. Putting in a claim was quite easy. In fact, I did it about 1:30 in the morning. Lane Services came out and everything went fine. The problem was found almost immediately. The guy didn't have to search. He just went directly to it. He knew what it was when he heard it run or try to run. So now, we were quite happy with him and the company.

We’ve had American Home Shield since we bought the house so, we just kept it. It has been 15 years and they’ve taken care of us good. The board on the air condition was bad. It wasn't letting the fan come on. We didn’t know how to do the claim so my daughter called it in to AHS for us. Myers Comfort came out Saturday and since then, they’ve been waiting for a part to come in. He said it might take three days for them to get the part in but I haven't heard from them.

American Home Shield sent Service Contractors of Texas in Dallas out for my AC issue. When they came the first time, I asked the tech if what he did was gonna fix my issue. He said "yeah" but then a week later, the unit broke down again and he had to fix a different part. AHS should get repairs done quicker. With my AC issue, the repair was done within four days which wasn't too bad. But then, I had one weekend before when I had to leave my house 'cause their techs couldn't repair my problem. Regardless, submitting claims to AHS has been easy.

I initially got American Home Shield with the purchase of the home but we discontinued the service for about a year. I signed up again and I have been with them for eight months. There are no complications when submitting a claim. I was having issues with the fridge. The water wasn't dispensing so the contractor came and fixed it.

I like my experience working with American Home Shield. The men from Redeemed Heating & Air were quite professional. I'm always on edge being that I'm by myself now but they made me feel very comfortable. I learned a couple of things about my thermostat that I didn't know existed and we found out the reason why the thing was going offline on occasion. That was fixed.

We've had American Home Shield for a while and I enjoy the experience they give me. They're on top of everything. Every now and then, if there's something wrong, they get to the point right away. The next day or sometimes even the same day, the contractor calls me and makes the appointment. I love Triple S Plumbing. They did a great job and they are the best contractor I've had. I've had two or three others in the past and they were okay but not like Triple S was. Triple S is professional. The rep showed me and told me exactly what was going on. Before he left, he made sure everything was working.

We've always had American Home Shield with all three properties. Every time we've moved, we've always stuck with them. We've been married for 18 years, so that's how long we've been with American Home Shield. Every time we've used them or there was an issue, they were able to fix the problem. Recently, All Star Appliance came out and fixed an issue. We're happy now.

My air conditioner wasn't working properly. Family Heating & Cooling was assigned by Home Shield to come out and it took them three days to get here but besides that, it was great. They said the AC needed a Freon recharge but it was so little, they didn't charge me for the actual Freon. Also, they said it's got a small leak but they can't find it. It's so minute of a leak that they're not detecting it. Hopefully, they can find it so I don't have this problem every year.

The first time Blizzard Air came out, the air conditioner wasn’t working. It was low on Freon and had a leak. I had that taken care of before my homeowner’s warranty kicked in. So, I was kinda surprised at that. I had somebody come out twice before to fix it and put Freon. The last time Blizzard Air came out, they fixed the capacitor and the time before that, they sent someone to clean the vent or something that had to have a special guy come and clean it. The guy who repaired it did what he could. It's a three-ton unit and it's 1,350 square feet, which should take care of up to 1500 square feet, but it's not keeping the 77 in here now. By the time the afternoon rolls by, it's close to 80 in here, if not 80. Then overnight, as the air cools, it gets a little better. There isn't anything they can do because it's working.

The freezer was leaking and there was a clog. Then, the microwave was beyond repair. I called AHS to submit a claim and every time I tried reaching them, they'd give me the two-hour hold time every day. I just played around with it. I tried to call earlier, then I tried to call later. Eventually, Appliance Care came out, but the repairman wouldn't answer any of my questions. He told me that they weren't going to be repairing the microwave and that started me down the road on the phone with AHS, trying to get in touch with the supervisor. It was well over a month situation and they ended up approving the replacement.

I purchased an older home and I knew I would need some assistance for repairs. A referral of a current customer led me to AHS and I signed up with them. Recently, my toilet didn't work and I submitted a claim online. Their website was very user-friendly and the techs who came out were very professional. Since the service, the toilet has been functioning well.

My kitchen refrigerator and my dryer weren't working. American Home Shield emailed the claim to the Express Appliance and the company called me on the same day about when the technician gonna come. The technician did a good job. The refrigerator right now is working but the dryer is not working that much. The tech checked the dryer and he said it was heating up. But it's still not drying. Last year, I called for my dryer too. Then after a couple of months, the same problem came back again. But the tech immediately fixed my refrigerator when he came so I still would prefer to take Express Appliance.

The AC was not working so we went online to American Home Shield and then I got a text shortly thereafter that said that the claim was received. The next day, I got another text from Next Generation that they received my claim and they let me know when they could come out. They checked my outside AC unit and the capacitor was out. They replaced the capacitor and got the fan going. But about a day later, the AC stopped working again. I called them back out there a week later and they came out and tested the motor and submitted the claim with American Home Shield for permission to replace the motor. They got the approval four days later and they came out and replaced the motor.

Our AC was low on Freon and the technician spotted it right away. He was out here within 48 hours and he had a mask on and he stood way back from me as well. I got a follow up email and I gave him high ratings. He was wonderful, prompt and courteous. He knew what he was talking about and he answered my questions. He was very thorough with what he was doing as a technician and that's the best American Home Shield has ever sent me.

American Home Shield is saving face from last year with the air conditioning going out and the service. The guy who came kinda walked in, went outside, and said that the air conditioning unit needed to be cleaned up. We knew that was not it 'cause the people already did that. He wouldn't go upstairs to look at the unit that leaked and said he would be back the next day. He never came back. It just got worse. We finally called somebody else ourselves and we paid for the whole thing. It was not fun. American Home Shield didn't reimburse us with that.

Angel Appliances fixed the dishwasher and the stove. The technician had to order the parts and the communication was pretty good. I was not aware of the deductible, but that was okay. American Home Shield was very good.

There was a bunch of stuff broken inside the interior part of the split AC unit. The fan relay and some other electronics for the fan weren't working. Cool Experts corrected that. But it still wasn't cooling to what I would consider appropriate in Texas. So they came back and found that the previous servicer had overfilled the coolant which damaged the compressor. So they fixed the coolant charge and replaced the compressor. Now, things appear to be fine. The claims process is fine and the online stuff is pretty good. The only problem is there's no way to escalate something online like for air conditioning which is pretty crucial in Texas. You have to call and wait on the phone. I don't have time to be sitting on the phone so that's really a huge problem for me. Cool Experts was able to solve the problem, but AC repair in the summer here in Texas was quite an affair.

I've had an American Home Shield contract for about 2 years now and at this point I'm very satisfied. More recently, I'm having fewer uncovered repairs and I feel that the vendors have gotten better over time. For example, I had a plumber who came in about 2 years ago right when I started my contract and they were very unprofessional and unfocused. They were fooling around on the job and didn't fix my problem. They just recommended that I replace my toilet. Later on, I had a separate vendor to address the same problem. He was very professional and efficient.

Chris, the plumber from A&B, had to come out multiple times to address the issue. He got the parts, the parts didn't fit, he had to come back and it took a little longer but he completed the job the way it’s supposed to be, and other things that were associated with plumbing in the house. The repair took about a week. I was fine with it because I was in the process of fixing other things within the house. It was not in emergency per se, because nobody was living in the house for that seven days. American Home Shield was pretty helpful on this phone, the contractors came on time and the customer service was okay.

Berry Electrical Contracting is really responsive and they have great resolution. If something’s not right, they immediately take care of it. They're very reliable and they have a lot of good systems. When you set up your appointment with them, they text you and they give you ETA and stuff. Outside of even what American Home Shield does. I love their work. I even hire them outside of things that fall under service contract. I've only ever had one bad experience with Home Shield and it was pretty easy. I called them and I asked them to please block the contractor off of my list. Then, whenever I have a contractor that I really like, I usually request the same contractors because I like the fact that they've been to my house before.

The claims process of American Home Shield was pretty painless. As far as the folks that came out and repaired, everything went fine. We’re back up and running.

Submitting a claim with American Home Shield went like clockwork. I had a cracked drain pipe and the contractor took about 20 minutes to repair it. The guy wore a mask and put on those paper shoes on his feet. That was the first time I've used American Home Shield and I'm cool with it. I know people who have it and told me how it worked for them. That's what made me do it and I'm keeping it.

The pipe in our basement was leaking. After submitting our service request, Home Shield sent out Dawson Services. They responded to our service request pretty quickly. Once the guy arrived at our house, it took him about an hour or two hours to finish the service. He did very well. He cleaned and put the pipe in. He also cleaned up the unit outside of the house. We are very happy with his service.

I only did a claim once and it was streamlined. The electrical in the kitchen and the fans wouldn't work. American Home Shield had somebody who was texting me before I got off the phone. We scheduled for two weeks and they took care of it. When it came to my fans, I know AHS has a certain allotted amount to purchase something. I just think that if I have the allotted part and if I'm getting it done over anyway, why can't I pay the additional to get a better product that I want? I’ll also pay for my own upgrade. If they have something that costs 100 bucks, then that's all they can do, but I want something that's $250. They still won’t put it in, but I can put my own 150 and pay for it. Other than that, I’m staying with them.

Before this pandemic ever hit, my elderly mother was living with me and we had an air conditioning issue. She was on dialysis and it was so hot in the house. It was horrible. But the technician had told me that they had come out. I went and checked the camera and put up the whole day and he never came. So he lied. I sent the video to the news to show that he never came and he lied. Then I had an executive call me on a Sunday morning from American Home Shield and said that they wouldn't usually do this but they were handling it. They were only doing it 'cause I went to the news and their technicians lied. But we had a guy from Piedmont who came out and replaced a part. It was quick.

I've been with American Home Shield for 20 years now and things have been up and down with them. We had some issues involving air conditioning that caused some frustration. Overall though, we've had very good relations with AHS. Most recently, they sent ACE Heating & Cooling for our claim and the techs from there were timely and efficient. They were helpful and they explained the issue with my unit. I was very happy with them. While we've had a couple of AHS contractors that have been less than satisfactory, most have been good.

I've been with AHS since March. I switched from somebody else. AHS appears to cover a little bit more and the rate was a little bit less. However, I can't email, text or chat with them. I have to call somebody. It’s like, if I have a question about my contract that isn't rushed, I have to call them and sit on hold for a while. I couldn't just send an email saying, “Do you cover this based on my contract?” Somebody also said something about preventive maintenance, but I couldn't really see and find it.

My wife called American Home Shield and then a contractor came out. Our air conditioner wasn’t blowing out cold air and the issue was something to do with the starter solenoid that controls the fan. It only took the man a couple minutes to fix it and everything seems to be working good right now. Hopefully, it stays that way.

The compressor went out and it took two weeks to get it fixed, which was what the contractor, All Comfort Specialist, said it would take. I was trying to push it because we have a cancer patient. They did everything they could to expedite it. But after it was installed, it went out about a day later. I appreciate American Home Shield because not only did they contact me after hours, they gave me a phone number to follow up. I left a phone number and a message, and they called me immediately the next morning. I've been working with a guy named Daniel at that location, who was super-duper concerned. The comfort he gave us and the speed was remarkable. It hasn't even been a week. He gave me a call this morning and told me that he found a compressor for me in Tulsa that he was gonna go by today and put in. It hasn't even been a week. So, they're on top of it. It was excellent service.

I was having a leakage from the hot water valve in the laundry room and my waterline was leaking in the back of the refrigerator. My assigned contractor was Water Control Plumbing and their tech resolved the problem. It went well. I thought it was the pipe but it turned out that the person from the previous company that came out for my laundry room didn't tighten up a screw all the way up from the main hot water valve. That was why there was leaking. All that really needed to be done was for the screw to be tightened up. In the end, I paid for something that the previous water company did. I told American Home Shield that I wasted another $125 for Water Control to come out but they didn't say or do anything about it.

My air wouldn't come on. I had a waiting time with no air in the house for three days and then I had to wait on somebody to come out and call me back to set an appointment. I had to call them myself because nobody responded after a couple of days. It was a power issue with the outlet I had somewhere else in the house. The tech from Comfort Experts located that, but I thought that when they came out, they were supposed to check everything on the visit.

I had some kind of leak. I called in for the contractor to come out. I just gave my name, and then Home Shield just said they would send out somebody and I would get a phone call. They emailed that I would get a call within 24 hours. Alta Vista Plumbing came out and the tech had his mask on, and he was polite. He checked a plumbing leak and something else. The repair kept everything going okay. It was nice to get it taken care of and to know that you can budget $75 for the co-pay, and then I wouldn't have to worry that I had to come up with the money if it was something that was bigger. I always recommend Home Shield. Several people have got it since I recommended them. All my kids have them.

The first claim we had with Home Shield back in May was for a washing machine. General Electric told us that they wouldn't be getting the parts until July 27th. My husband was trying to call Home Shield to find out if it could be hurried up a little bit. He was on the phone at least 45 minutes every time we tried calling them. The parts arrived earlier and they were delivered to our house. Someone came that day, July 8th, and fixed it but General Electric was really bad. They left huge boxes on my porch. The guy said he was gonna pick it up within five days but it took at least three weeks. It took my husband threatening them with a lawsuit to come and pick up the boxes. It was a terrible experience.

The AC wasn't cooling passed 75 or 76. When I turned it on, it did start working because it was 80 and then it cooled down to 75. I submitted the claim early Thursday morning and then the contractor was here on Friday. They called me and said they were on their way. The tech was very professional and very polite. He put the things on his shoes before he came in. He explained to me exactly what he was doing first, came back in and told me the issue. He fixed the issue and waited around to make sure that it did come on and start cooling. He also checked the Freon.

I’ve been with AHS for 15 years and it's hard to get a person to talk to sometimes. Also, they’re getting expensive. The initial call is now over $100. It used to be much more reasonable. The garbage disposal wasn't working and the rep from Mr. Plumber was very nice. He took care of what needed to be done within an hour because I told him and he listened to me. He ordered a new garbage disposal. It's not worth to repair those things. They're so cheap. It took him a few minutes to install it when it got here. If I have more work for him, I would call him and hire him again. I had a microwave incident also and it was declared unable to be fixed. American Home Shield agreed to replace it and we just never did. A couple of years have gone by, which is a wonder that repair is so good.

The dryer wasn't working so we called American Home Shield. The contractors came out and they fixed the dryer. Everything's been functioning fine since then.

When I bought the house, the owner had American Home Shield. I knew it would be beneficial with me having it, because I know if something breaks, it’d cost me a penny if I don't have some warranty. Recently, I have a unit on the wall and there's a wick that goes into a pan at the bottom of the water heater to stop the flow of the water if it starts to overflow. The contractor came out and he changed the batteries. He told me a few things and he let me ask him questions. Everything's functioning okay right now. I submitted that claim online and the website was good. It didn't take me long. One time, I had a question about it, but then I went ahead and I selected the right one for the hot water heater. But there was something else I was looking at. Other than that, it was easy.

I had weeds growing out of my unit. American Home Shield sent State Heating and Air. The tech was pretty good. He was really quick, too. He was here maybe 12 minutes. I have nothing but good experiences since I've had American Home Shield. Initially, I was looking at something about them in the mail. I had asked my aunt about it and she said she had it on a couple of her properties. She said it was pretty good. I then got a contract with Home Shield. I've gotten it for my father as well.

I had a claim for an AC issue and it was handled fine. American Home Shield definitely helps on a lot of stuff. The washer goes out and within a week's time, I've got somebody out there getting it fixed. That’s something when you’ve got five people in the house. You can't do without a warranty. However, when I have a major issue, it seems like it cost me a lot of money when I’m paying every month for the policy.

We used to have a different company which we had for a year. When it was just about a year, I contacted them and told them we hadn't received a renewal notice. They said they were not renewing us because I guess we had a couple of claims and they decided they didn't want us anymore. I waited a couple of years and I thought we really needed to have a home warranty because we have an older house. I got in touch with American Home Shield, and we've been very happy with them. We've had their contractors out a couple of times for things that the other company denied. American Home Shield fixed it and there were no problems.

I was recommended by a friend to American Home Shield. I recently had a claim and it went well. Sierra Mechanical Service came out. I was able to call and get in contact with somebody. They answered the phone when I needed them. They were able to answer my questions. When the guy came out, he was very professional, wore a mask, and was very intelligent as far as knowing what was wrong with how to fix it and how to keep it running like brand new. I would recommend him to anybody. On the first service call I had with American Home Shield, there was a little issue but it was more so the company not being able to get in contact with the first people. When the tech came out, he was cool. I was having an issue with my washer, and they fixed it. Everything is good.

I have been without A/C for 15 days and don’t feel I am any closer to getting the new unit I need than I was 2 days after it went out and the technician told them a new unit was needed. Hours on hold!!

I was able to work with Robert ** from American Home Shield to compensate for partial repairs. Mr. ** was very accommodating and worked hard to resolve my issue. As a result of my work with Mr. **, I am satisfied with the outcome.

American Home Shield sent Central Heating and Air Conditioning out, and my experience went great this time. The year before, the contractor didn’t wanna fix anything, and they didn't fix anything. I had to get my son over here to get it fixed. But it was not Home Shield, it was the air company itself. He was the same guy. The first time he came out, I was in a really bad health state then. I just came out with pneumonia, and he talked down on me. He talked like I was just a little regular chap on the streets. It's something like somebody put their hands on the fence and bent them down. I asked him, “Are you gonna fix it?” He said, “No, I ain’t doing that kinda work. I’m just not doing it.” He left here and he didn’t do it.

I only have one claim with AHS and it worked well. I submitted it online and I followed up on the phone. The service of the contractor that came was good. The technician had a nice personality.

I've used Home Shield twice and they were pretty professional and quick. They did the requests overnight and next morning, they said a tech was coming out. I had a claim when the appliance wasn't working. When you hit start, the numbers would come on and the timer would count down, but it wasn't turning on. When the tech got here, he quickly explained what happened and what it was doing and he knew exactly what to do. So he took it off the wall and opened it up. He was able to change the switch and went straight to it.

I've only filed a claim with one company. S & L Air Conditioning came out recently and they figured out what was wrong. However, they haven't finished what they came here to do. I contacted them to come back out and they did. They still didn’t finish what they needed to do, so I contacted them again. I still have a bigger hole in my wall where an access panel is supposed to be. I haven't called them again to come back out. Filing a claim online with American Home Shield is a faster process than doing it by phone.

We called Home Shield and they just did the claim over the phone. And then, my wife dealt with Home Shield when the contractors came to the house. Heritage Air and Heat fixed the AC the first time. And then after two weeks, the AC stopped again. The guy came and the tech said they thought there was some kind of blockage. I don't understand how it can have a blockage when they put that new stuff on there. My wife was not happy because even the first time when they came in, they left a couple of mess in the attic and she had to clean behind them. They bent some filters. Also, some of the guys were in a hurry. My wife was not happy the first time with the guys.

I've never owned a home that had a septic tank and we kept getting a bad smell in the house. The neighbors were the ones who told us that it might need to be sucked out. The guy from Stephenson Septic Tank showed up and he found it right there. He dug the thing out but he said that wasn't our problem and it was working properly. He was knowledgeable and he gave me quite a few tips on different things. We have two bathrooms but we have only used one because there are only the two of us. He said that we could be getting the backup smell which could be caused by the trap drying out on the other bathroom. So, it didn't need to be sucked out. American Home Shield is a great program and for the price, it’s peace of mind. It’s a great thing to own and I've told several other people about it that have already gotten on the program now just since I've been up here.

The tech from South Placer Heating did a very good job. He explained everything and answered my questions. He was very knowledgeable. He had gloves and his mask, too. American Home Shield is good. My yearly contract with them expires on the 18th, and I'm trying to decide what I'm going to do. I wanna talk to somebody, and you can't reach somebody. It's an hour wait. I'm very disappointed. This morning, I just wanted to talk to somebody regarding my plan. I know you can do it online, but I'd rather talk to somebody and ask questions of other plans and cost.

I've been with American Home Shield for a year and a half. Then I stopped it after switching over to Choice for about three months. It didn't work out with them, so I switched back to AHS. I've had it since then, for seven months. The AC was leaking water from the air condition pump. The contractor came and exchanged the part out. I was very impressed with this last time because they were so quick in correcting it and fixing it. For the particular item, they gave me the date within a couple of days, but it was a week before they could get to me. Other than that, I didn't have a problem.

The first AC repair company sat there and waited almost two weeks before they could come out and evaluate our AC unit. I had to keep calling AHS to schedule the appointments. We also paid an additional almost 200 bucks for Freon and we didn't understand why that didn't go to American Home Shield. Then the AC still broke. So Integrity had to come out less than two months later. Integrity was fine compared to the last person that was there. They made my appointment the next day and was able just to come by and evaluate to see the parts they needed versus pushing me down on a waitlist. The issue was the compressor and they were able to fix it immediately and get us back out of inactive.

The Sears contractor was very knowledgeable. He knew what the issue with my dishwasher was right away. It was something about some wires being loose and he fixed it under 10 minutes. It was pretty quick and the service was good. Overall, I’m pleased with American Home Shield and their claims submission is super easy.

Recently, the outside compressor fan of our air conditioning stopped running and would not come back on. We called the 800 number, and then Home Shield sent us an email or a text that told us who is the person who would come out to do it, and then we got in touch with them. That's how it always works. Home Shield referred us to On Time Plumbing & Heating and they're a great company. We have had issues in the past and they've always come out and fixed them really well.

The air conditioner was leaking and there was a lot of water pooling on the top and falling at the bottom. A-US came out and worked on it. They had to come out again because it was still leaking. The tech found the piece that he needed to fix but he didn't have it so he had to order it. Then he came back and put it on. But he had to come out a couple days later because it was still leaking. He cleaned off a coil and then it was doing okay. But it was still backing up. Another guy came out and had done stuff to it and it was okay. Then it kept backing up and backing up. This last time the guy came out, he had taken a piece of pipe off and put a plastic tubing part on there. Right now, it's doing good.

The dryer all of a sudden shut down in the middle of drying, and it wouldn't start back up. The contractor that AHS sent was like, “It tripped the circuit.” He put it back and he ran it. It seemed to be okay. The technician was great and was helpful. But he's coming back out today because when I did a load, it did it again. It cut off my circuit breaker. It was after 10 minutes of it drying. I went out, I flipped it again and I put it running again, and all of a sudden, it made this noise and then sparks shot out. I've had AHS for quite a while and I’ve liked having them. They've always been really on it whenever I needed service. I've had them for at least five years and I've only had three times that they've had to come out and it's always been really great.

I had an issue with the kitchen faucet and the tech called to let me know when he would arrive. When he came, he assessed the problem and said he had to go get a part. He got the right part and it's a duplicate of what I had before. He installed it efficiently and quickly. I was tied up with the dog at the time, but it didn't take very long at all. It surprised me. He was through before I was through with the dog. He even asked me for an old towel so he could wipe up the water inside of the cabinet. I couldn't have asked for a better appointment. I've had a lot of repairmen come over time so I was really amazed at how efficient he was and the service responded to my needs. I was very pleased.

Basing on word of mouth, we started with American Home Shield in June. I did a work order online with them and their contractor DRO called me in less than 15 minutes. He told me he could be here in 30 minutes and asked if that was okay or if I needed to reschedule. I told him that was fine and he came right on over. He did the job and I haven't had any problems.

My shower wouldn't turn off. We've been having trouble with the handle for a while. We just have gotten by and got it to work as good as we can annoyingly. Finally, it just stopped turning. It was on. After I took a shower and then it wouldn't turn off. But for my plumbing set up, it has valves for each water supply so that I could cut off the shower and it was fine. I went online to submit a claim and it was straightforward. Their system didn't recognize my account one night. But it was just some issue they were having temporarily. I did it the next day and it was fine. They sent an email about when to expect the contractor right after they did the commission. The guy they sent out was pretty knowledgeable and out of his way to be nice. He's a cool dude. I can shower in our master bath now without having to worry about turning pipes and valves on and off.

My dryer went out. It was one of the fuses and it wasn't getting hot. I called American Home Shield and they took the $75 out on a Sunday. The next Monday, the two guys came out and fixed it. They didn't tell me what it was but my experience is good. They called and made appointment. I like the fact that I already had the card on file. Before the contractor came out, American Home Shield had already taken the deposit. That way, when the contractor comes out, you don’t have to worry about writing a check or having somebody be there. If you're not there, you don't have to worry about payment. I enjoyed this experience and that was my first time even having a work order put in with them.

I like that AHS is convenient. They always send somebody that's pretty good too. It's definitely worth the price. Recently, the contractors that came out for my refrigerator claim did great.

Last Friday, our air conditioner broke, so I called American Home Shield. I spoke to a live agent then I was led to believe that the contractor was coming that day, and he did. They sent out of American Comfort and the man said that we were low on refrigerant. He also checked the upstairs air handler and said that it was frozen inside and that was because of low refrigerant. He was very nice, set me at ease, and said that the added refrigerant would take care of the problem. It did, but on Monday morning, the air conditioner stopped working again.

I had American Home Shield before in my other house when they were charging $50 or less. I've had them on and off and when I got this house, after a while I decided I need to have them do it. I like the security of having them just in case. Sometimes they're a little bit different depending on the subcontractor. But they're great about sending usually the right contractor do the right job. I'm bad about that. If you really want the contractor you had before, they're good at sending them too.

There was an issue with one of our AC units and Efficient Air came and fixed it. Bobby, the technician, knew what he was doing and he help me good. Also, the house was warm, and I was a little frustrated, but he was very patient. He was a calm and nice guy. The company is excellent as well. The issue came back within not even three days and they came back and fixed it for me. They also came and looked at the second air condition.

There's like a plastic piece inside the door that was broken. That's where you attach the handle, so the handle was loose. The tech pulled the door out and disassembled the door, and exchanged these two plastic pieces. He was awesome and very knowledgeable. He came in about 10 minutes, figured out what needs to be changed, and ordered the pieces. The pieces were delivered here and then he came back. Everything was very smooth. Overall, American Home Shield was very good. We just had one bad experience. We have American Home Shield for two years and we just renewed for the third year. We always recommend them to our friends.

I went online and filed a claim with AHS for my stove. Ellis Appliance Repair was assigned and they told me when they were coming and they were here. Everything has been very good since they came out.

I called Home Shield three times about my drainage. It wasn't draining properly. A couple of guys thought they had it fixed, and couple of guys thought the coil was tilted the wrong way. It wasn't draining the way it was supposed to go. The last guy that came out thought that. He thought he needed a helper to dismantle it and put it back together where it was angled in the right direction where the water would flow downhill. He came to the conclusion that the primary drain was not clogged.

I was having a problem with our refrigerator. It’s a Frigidaire refrigerator and it's not terribly old. The electronic brain across the front was blinking number four on the refrigerator side, and the freezer side was number six. Everything in the freezer and the fridge all defrosted. We luckily have another fridge in the garage so we put all the goodies out there. We called American Home Shield then they sent out the Jea’s Appliance.

I've been with American Home Shield for six to eight years now. The competitors still ranked below them that is why we stayed. Putting a claim is efficient but they only use one sole individual, like Myers Comfort Specialist. So, if it’s plumbing, heating, or if it’s AC, it’s Myers. There’s no competition so that’s why Myers isn’t worried about anything because they’re gonna get the job, and you have to pay $75 copay no matter what.

Submitting the claim was very simple. I just made a phone call. The Freon wasn't doing what it needed. May Heating and Air had to replace a part and then put $632 worth of Freon in it. But that was less than having to do a whole new thing and I was grateful for this Home Shield contract. May Heating and Air was very thorough and efficient. There was another part that had to be fixed that Home Shield had to send an electrician out to fix. That guy came out and got it up and running. I was pleased. The AC is working fine.

I didn't have enough cold air coming into my master bedroom even though my AC was working all the time. I called American Home Shield and filed a claim. While the filing process was easy, it took time for the technician to respond to my claim. Two weeks is too much. Still, everything was done quickly. The tech from their contractor Comfort Experts came in and in an hour he was done. He was very polite. The first two days after he came, everything was fine. After that though, we were back to square one again.

I was with American Home Shield one year previously and I signed up with them again this year. I like their professionalism and they get in it right away. They’re excellent and the experience has been wonderful.

I had an electric issue, and everything went fine with Electrical Service Professionals. They were here in less than 30 minutes. They were great. They had masks on and they stayed within six feet of each other. But the outlets aren't working in the bathroom now, so I don't know what's going on with that. I'm out of town. I was going to try to pick that back up when I get back home. I've been with American Home Shield for almost four years, and they have excellent service. Submitting a claim has been smooth and easy.

It's better to have a warranty than without and if you don't have it, you're going to be spending a lot of money. American Home Shield saves you a lot of money and they are extremely helpful. When I wasn't getting any hot water, I called them the day after and they were able to locate somebody. Then, they sent them out right away, which was good. The people that came knew what they were doing and they got done in a timely manner. I had no problems with that and my experience was very good.

Heating and Air came out for the AC checkup at first and then the blower on one of the units wasn't working. The unit didn't seem to be cooling the house so they came back out and took care of that. They were very friendly and professional. Since they’ve been out, the AC has been working very well. It helped a great deal because, currently, I'm on 100% telework. I'm here all day, every day. I've gone from being warm in the house to being comfortable.

Jensen Mechanical came out and repaired my AC. The AC wasn't cooling. I went online and did a claim to American Home Shield. It was easy except they won’t let you choose two AC units in one claim. I had to do two separate claims. The first time it happened, I put it in the claim that my AC wasn't working. Then when the technician got here, they would only look at one. They would not look at two units. So, I had to wait and call another claim in. Now I know that I have to do two claims, but that was never clear. Jensen was good. And it’s been easy working with American Home Shield.

We got to choose between three warranty companies when we bought the house. American Home Shield had some of the better stuff that we liked and they had better coverages than the ones that we were offered. Recently, the contractors came to rewire a new line for the doorbell. It took them about 30 minutes to an hour. So far, the stuff that we needed to get done, AHS came through. On that doorbell issue, they had to get an extra clearance to see if they were able to do that job. But other than that, they approved it, so everything came out fine.

The contractor had good customer service. They did the job right. My water heater wasn't up to code when they got here so American Home Shield paid for the new water heater then I had to pay for all the additions to make the water heater up to code. I recently got American Home Shield and everything seems to be okay so far. It's helping out quite a bit. The plumbing company's coming back out tomorrow to check on a leak below the house.

Red Hawk Heating & Plumbing came out for a toilet seal that was potentially cracked and then some residue in my hot water heater from some pipes that had been replaced previously. Everything was handled and taken care of quickly. The only thing is that it would be nice if the portal, when I logged in, had all of the most up-to-date information so that I knew exactly what was going on versus doing it via email or phone calls. Overall, it's been a phenomenal experience, something that I wasn't aware of that existed previously. I would highly recommend AHS.

The air conditioner unit wasn't putting out cold air. The claim was done online but we called because of the timeframe. After that, the technician came out within 24 hours. All Air Heating and Air Conditioning responded extremely quickly and to our satisfaction, especially when I told them that it was an emergency because of my husband's underlying health issues. American Home Shield address did everything and it went smoothly.

American Home Shield sent TekSquad out for an appliance issue. The element caught fire, and they took care of everything. The tech had to order a part, and he said it would be 7 to 10 days, but it came in in two, and he was out here and he fixed it.

The guy from Prime Plumbing Services had to come out three times. The first time he came in, he said he needed to order some parts. That came in very quick and I was impressed. Then, whenever I had to call and reschedule, he came out to fix it up. But something wasn't right when he left. I called him within five minutes and he said he would try to make it back out. He just left so he was probably not far off. The faucet just needed some tightening but he said, "No, after some time." He never got back to me. I had to call the company and rescheduled for him to come back out. The issue was done 95% properly. He said over the phone that the faucet was a little loose. He knew it but he just left it thinking that it would be okay.

I had a hot water heater issue and when I got the problem, I went online and told AHS what my problem was. They got right to it and set me up with Springdale plumbing. The techs from there were really quick and did the job. A coil in my heater had burned down and that had to be replaced. I called about 7:30 in the morning that day and by noon, the tech had the issue fixed. Everything went wonderfully.