American Home Shield Reviews

True Air Solutions was fantastic. I was contacted in less than a minute after submitting an order for them to come in to schedule the time. They came in the same day that I made the request and they were very punctual. They had to come in and blow out the drain line. It had become clogged and my husband had started working on it and got some of it. But he didn’t have the right equipment to get all of it. So, the tech was able to blow the lines clear so that the unit would stop leaking. He was very professional and got the job done in just a matter of minutes.

I liked that Home Shield covers more property. The submitting-a-claim process was simple and easy. GE Appliances came out and checked the stove, found what the issue was, and got it squared away so we could use our stove again. The tech tested the stove and said it was fine. It was a gas spout from my wall. So, there was nothing actually wrong with the stove. The tech came and made that assessment, and we got a plumber out to take care of the issue. I appreciate it. I love Home Shield and I'm gonna keep it. They were right on time and they took care of business when I called.

There was an air duct that was loose in the attic. I did a service request online and AMP Mechanical came out. The guy got in the attic and he was able to reconnect the vent and get the air flowing back in there.

We bought the property in June then I signed up for American Home Shield right away because I don't know how the furniture and everything is going on. It's a good investment for me to have American Home Shield and I'm really satisfied with them. My husband is happy too. They are awesome. They are responsive when I make an appointment. They get the appointment right away and the technician comes in the same time as they promise. It's really great.

I called AHS to submit a claim for a refrigerator of mine which had water leaking from the bottom. It took me a whole month to get my refrigerator fixed. I could never get in contact with the first contractor AHS sent out. He would send a text back when I called saying he would call me at a later time but he would never call. I had to call AHS and resubmit another claim. Then, it took the technician sent by AHS from Lowe's two weeks to come out. While was friendly and he was able to fix the issue that same day, I was very dissatisfied with American Home Shield. I'm paying money every month but I didn't get very good service.

The icemaker and the water dispenser weren't working. The guys from Affordable Appliance Repair thought they figured out the first time and it was only a temporary fix. So the second time they came out, I had a better understanding of it, and they were able to fix it within 30 minutes. There was only one issue though. They were repairing during the coronavirus. They didn't come to the door with their mask on so I asked them after they came inside to go back and get their mask, and they did. They put them on. But I thought it was policy that everybody that comes to your house were coming in with the mask on. Other than that, American Home Shield did pretty good. Overall, they cover everything.

American Home Shield is working well for us and I'm very satisfied. I like the fact that we can schedule stuff online. But my husband wakes up in the crack of dawn and calls AHS early in the morning because he wants to speak with somebody. I like the fact that both options are available. We loved our tech from Douglas Pacific Services, the contractor AHS sent. Our tech called when he was pulling up in the driveway. He worked really well with my hubby and he got everything that we needed done done. He made some recommendations for like in the future if we wanted to upgrade or do other things. He was really good. Our unit was a rental unit before and the electrician that was working on it did some shortcuts. The tech from Douglas fixed those shortcuts and now everything is safe and we're good to go.

I had noticed what appeared to be ash coming out of an outlet when I removed the plug from it. It had a ground fault interrupter outlet kind of backing. I stopped using the outlet. I tried to book the service online with American Home Shield but the online connection told me that my account was not active when, in fact, it was. I then called the home warranty and they sent out Ampac. Their tech replaced the outlet that was damaged and he gave me a little bit of information about what should be running that outlet, which was really helpful since the appliance I had plugged in did not give me that information. He also checked the other outlet. He was very pleasant, thorough, and did a good job.

I submitted a claim online to American Home Shield and the website was simple to use. I was given a couple of hours window as to when to expect the contractor. Steve Rodgers Locksmith came out to replace my locks. He was professional and expedient, and he met expectations. The repair provided safety and security in my home.

The AC shut off before a heat wave. We found out it tripped a breaker. We were able to turn it back on before the guy came out, but he called quickly and said, "It tripped the breaker for a reason, so I should come out and check it anyway." This happened on a Friday, we got connected on a Saturday, he came a Sunday morning early. The tech did a few things to help it. It's a really old air conditioner. Most people haven't seen it before. It's that old. It looks like it's from the TV show MASH. The tech said, "Well, the motor's working, we did put some caps. If it gets hot, hose it a bit and it'll help continue the life." It went wonderfully with the service. The AC is on its last legs. At some point, it probably would be replaced. Everything was done well. However, I've had other experiences that weren't as favorable.

What AHS has done well is getting somebody out here expeditiously. The part that's more difficult is trying to make the initial consults or claim, just because the person that's on there is English-challenged. It’s very difficult sometimes to explain stuff to them ‘cause their vocabulary’s limited. So, therefore, they don't understand some things when you're trying to explain it to them. Sometimes there ends up being a miscommunication where, because of the language barrier, they typed the wrong stuff in there or they've sent out for the wrong kind of claim. And we've had to call the contractors here on the spot for the clarification. But AHS is a great company. I don’t hold it against them because somebody is English-challenged. The contractors have been great as well.

I have called these guys a few times now, after moving in to our new home and have the home warranty as part of my buyer contract. They refer to a local partner who (and now established as a pattern) show up quickly blame the issue on something else not covered, and AHS charges $75 each time. Each time this occurred I have had to call out reputable tradesperson and they quickly find the issue- that would be covered and say they see this all the time with AHS. it's a scam and I have file a complaint with the BBB. You can't even call to get clarification! They don't answer the phone!! Stay Away!!!

First time it was a toilet work that the plumber could not fix so I was out $75.00 dollar copay. The next time it was a cook/top stove the ovens, it is a double/oven, the repairman JR ** from MY REPAIRMAN could not fix because it was an LG stove. So I was out another $75.00. And now they tell me that I cannot cancel my contract. I cannot make it more detailed.

Can't get through to register a claim, 3 calls over 45 min each. Once they dispatched a repair company (Sunbright Pools), the tech stood on my patio puffing on a Vape cigarette. Total time at my house was 12 minutes. He gave a write-up of over $700 dollars which AHS used to deny my claim. After 2 more lengthy calls I got through to the customer solution people that agreed to send a second vendor which did a thorough investigation and guess what now it is covered. Original call on 7/16/2020 and as of today 8/6/2020 the part is still not here. Not sure why I have a home warranty with these people as the support and responses are severely lacking. The room for improvement is huge.

Was seriously doubting our choice to go with AHS warranty, after reading some horrible reviews. Yesterday I submitted a work order for AC repair, within minutes was assigned a company to come out today for repair. They arrived, found the problem, and fixed it.

I have had the worst experience. I would give them zero stars if I could and am shocked they have such a high rating on this site. I made a service call for my A/C on June 9th 2020, today is August 6 and just yesterday I got approval for a $579.00 cash out to “fix” it. The service man that came out tried a repair, I called them back out because it was still leaking and he said I need the system replaced. I have spent the last 2 months going in circles to get the authorization for them to tell me I refused replacement of my system and will only pay for the repair. That is not true and all I want to to have my A/C replaced. I’m in Texas and it is summer and the pandemic so my daughter and I are home and it is not possible to just stay with friends or family.

I was a customer of 13 years with this company and never needed their services to replace a large item (hot water heater) until recently. Every time I contacted the company I had over an hour wait to get assistance. I took 7 days for the contractor to place me on the schedule to assess the problem. Once he came out and charged the service fee and verified it was the hot water heater he had to send the information to his company and they would forward it to AHS. This took 2 additional days. Only to be told I had to pay $900 in out of pocket fees in addition to $100 service fee and the $800 AHS would pay towards the repairs.

I love working with AHS. This time, my microwave was not working and they sent a guy to fix it. It was pretty timely and it took him for about three weeks to get the part. Then he finally called AHS. They said that they're just gonna replace it. I called in three days of trying to get in touch with the appliance department ‘cause someone from American Home Shield gave me a number. I've been on hold for over five hours within that three-day span. The guy from 1st Class was saying that with the appliances, it’s a real long wait. I called another person from American Home Shield, the regular number, and she said they got 4,000 or 5,000 calls. But I had my water tank replaced a couple months ago and they got it done really fast, like the same day. Now, it's been about two weeks and I still haven't heard back from the replacement department. Other than that, I've been with them for about four years and it's been great.

When my ceiling leaked, I tried to call Home Shield but that was awful. I was told I would be on hold for at least 50 minutes. It seems as if Home Shield wants people to go online rather than call. There are some people who are not friendly with internet to be able to do that. If I were not here, my husband had to do it. We would be lost because he's not internet-friendly. I don't like that when you have all these call centers over in the Philippines or someplace where you can't even understand the people that you talk to. I know it's cheap labor, but we have been paying enough that they can have people over here. They need to have more call centers in the United States. It's okay when you can talk to someone that can understand you or you can understand.

My AC system went out. I submitted a claim with AHS and they sent out Fick's Mechanical. But by the time the tech got there, the air had adjusted itself. The AC was working fine and I didn't have a problem. But the tech was very nice and very presentable. I was also very pleased with AHS and I like that they will send someone out in a timely manner.

The gentleman from Air Climate Solutions was very nice. The air conditioner stopped working. My husband went and checked in the fuse. The power had went out. The gentleman fixed it and all was good. American Home Shield is a good thing to have. I like the comfort of knowing that if something happens, most of the time, they're gonna cover it. I had one problem with them with my water heater. Other than that, they've been great.

I've only used American Home Shield with this claim. The thing wasn't generating ice no matter what I did and I checked everything. This issue had been there since the first week we owned the house. I kept saying that I don't wanna call, but then I finally decided that I had to do it. I realized then that it was so easy to make a claim online and I loved that. Then the time frame was pretty quick. The guy from Anthony Polisso Appliance Repair was here within a day and got here a little earlier than he said he would. He said that a piece was broken and he replaced that. He even said it might take 24 hours, and it took like an hour that it started working so I was very happy. He also took precautions due to Covid, was spaced out apart, he had a face mask on, and then we made sure we weren't in the same room.

One day, our pump wouldn't come on. We called American Home Shield and their reps set up my claim right away. We submitted the claim online on a Sunday and using their website was easy. We just logged in and answered a few questions. By Monday morning, Home Shield contractor SunBright Pool Services had come out and fixed my issue. So far, it's been great having AHS.

I had a problem with my dishwasher. The little part where it’s supposed to open up and the soap comes out was not working. AHS got ahold of whoever they needed and then those people called me and made an appointment. Fidelity Appliance Service came out and they replaced it. This time, it was fine. I had a bad experience before but it wasn't American Shield’s fault. It was the company that came in but AHS reimbursed me the $75 so that was fine. The contractor came quickly and they just had to order the part. As soon as they got the parts, they came in and had it installed within a half an hour and were gone. When I bought a new air conditioner, I kinda wished I had gone through them first. But I heard so many bad things about the home warranty, so I just did it my own. Overall, I was very satisfied.

Whenever we call for an issue, Home Shield would immediately respond and send somebody over, especially fixing small issues, but when it comes to replacing, I'm doubtful. There has been an instance when we knew the dishwasher had some issues. We called American Home Shield and they said it was still working. Similarly, the compressor on the fridge was making noise and the technician said there was no problem and it was still working. But then we had to replace it. We are paying at least $700 every year for the house. If there is a breakdown, they can easily replace it. The dishwasher is not that expensive. Other than that, it's been good with them so far.

ABNation was great. They came out to fix my timer on my pool that did not work and they did a nice job. The guy repaired the whole thing and was very nice. The one before this was a shamble though. I had to have my fan replaced and it took American Home Shield six weeks and three different outfits.

The freezer is having a problem with doing icemaker. They said they couldn't get the parts and that the parts weren't being made anymore. So they turned it over to a company. When I called the company, they said that when they can't get the parts, it's on American Home Shield's appliance department. I have been calling for over a week now. Every time I call, it tells me that it's gonna be a three-hour wait. One day, it took at least four hours and they still didn't come. It's been a little frustrating because it's been since the 25th of July. Other than that, everything is okay. They get out in a timely manner to check the problem and then, if there is a wait time, it hasn't been that long. But this is the first time it's been as long as it has been. It's just that this particular thing doesn't seem important enough to them to rush it.

I would give American Home Shield a high mark. I was with another company before. I’m much more pleased with American Home Shield than I was with Old Republic who I cancelled. I've had American Home Shield since June. I had two experiences with them. Unfortunately, my air conditioner went out. It was the compressor. They were gonna fix it. However, it was a 25-year-old unit. I told them that I didn't really want to spend money and that I thought it would go out again. So I got a new air conditioner and they reimbursed me the cost of the compressor. I did not use their company. I had been working with an air conditioner company and I had that company replace the air conditioner but AHS did reimburse me for the cost of the compressor which saved me some money and I was pleased with that.

My wife submits the claims online, gives the credit card number, pays the deductible, and within minutes or an hour, the prescribed subcontractor sends a text or a call and it was cut-and-dried. When we moved in, there was a bad thermostat not seen by the home inspector and Mr. Cool came. Home Shield has a list of different people. They called Mr. Cool and they came out and put in a new thermostat in. It was pretty painless. Recently, the unit kept running in the middle of the night. It wouldn't get down to the thermostat set temperature. A&R Complete Service came out, adjusted something and the unit works fine now.

I sent an account and scheduled a rekey online with AHS. The tech from Jim Heath Locksmith Company responded to me after a few hours and he scheduled the next day. Then he came over and did my locks. This is the first interaction I had with any maintenance crew and it was a good experience.

American Home Shield has been very good. Knowing that you have someone to count on if you have problems within the home is nice. I had a claim for my AC unit and everything went well with the contractor. They were able to resolve the issue.

Submitting a claim to American Home Shield has been simple. You get online and type in what your problem is, and then they'll call you in about an hour. The AC wouldn't stay cold, so it just ran non-stop and it would get to about 85 degrees. The technician came out, cleaned something off, fixed a bunch of stuff and ran some more charge in the unit. It has been working since. When the pool filter needed to be fixed though, it took over a month to get the part. The technician said he was waiting for it to come in. Then, he told me that he was going to come out and install it on a Wednesday. I asked him where he was on that Wednesday and he said he had it down for Thursday. So, I told him just to drop the part off because I had to get it installed. But it was the only issue I've had with AHS.

Home Shield tends to never cover half of what goes on, and it's always more painful than just having someone come out and do it. I've had Home Shield for 10- plus years, but I’m over it. They're good with appliances and everything else, but with AC work, it's always painful because the contractors would come out and put patches on everything. Home Shield doesn’t really let them fix anything. I still have to get back with them about getting reimbursed for doing some of the work ourselves because they wanted way too much money. The wanted me to pay the AC company $3,600. And then, when I told them I could do it because I have a license to use Freon, the rep said, “Okay. We'll put you in touch with someone,” and it came out to be with me doing all the work. They said they would give me $800 and that was just the cost of the part. That made no sense to me. It was messy.

Blue Jay Heating and Air did an excellent job. They're very professional and knowledgeable. They explained to me how to do what they were doing and why. American Home Shield did exactly what they said they would do. However, I wish that their contract was easier to be able to see. I'm pretty good at computers but you can't just have like an Adobe Acrobat type program to be able to open up their contract which kind of makes it challenging. You have to jump through a bunch of hoops to be able to get to it. Other than that, I don't have any complaints.

The first time I contacted Home Shield for my plumbing issue, it took a while to get in contact with them. But that may have been my fault because I did the self portal and then the person called me from there. They were pretty prompt after I filed the claim. The first time C Mayes came out, they fixed something but a couple of days later, the noise started back up again. I called American Home Shield to get a recall. It still took some time to get back in contact with the company but it was fine once I got in contact with them. C Mayes came back out and now, I'm trying to make sure that the noise doesn't come back.

The air wasn't flowing upstairs so, I was trying to see if the technician could check and see what we could do to get more air to flow upstairs. He opened up the vents downstairs and it did help with the bottom level, the main level and some of the top levels. But it's still a little hot in some of the rooms. They tried a remedy solution, which was good. I'm trying to gauge it to see if upstairs is getting cool because they mentioned that if it's not getting cool that they will come back out. They forgot to check the outside unit but he opened up some of the vents. The upstairs is still not as cool as I would like but they said give it a couple of weeks. The technicians were very professional. The time was supposed to be from 9:00 to 2:00 and they showed up at 2:00. The technician checked the unit and wore a mask. So, he did social distancing. I had great service and I had no issues.

When I submitted the claim, AHS immediately assigned GE to me. GE sent me information that they had scheduled the appointment that they were gonna show. However, they did not show on the day that they were supposed to even though they called to confirm the appointment via an electronic voicemail. I got in touch with Home Shield and spoke with a lady on the phone. She was nice and she was gonna try to find out what was happening. She called GE and no one picked up. I told her I needed the appliance fixed right away so she scheduled with a different contractor. The contractor got in touch with me that they're gonna show. But then the day before that they were supposed to come, the GE employee showed up to fix the appliance. I wasn't even expecting them. I told the GE employee to call Home Shield and they did. In the end, the appliance was fixed.

I like American Home Shield's overall service. I'm glad I have them and I'm gonna keep them. A&R Complete Service did a great job and that was the second time they went out to my house. The first time the coolant was low and this time the entire motor shut down. I called and they offered to come out the following day but it wasn't convenient so we asked for the following day. They were always very professional, nice and on time. They call when they're coming over.

We didn’t have power in a part of the house. We called on Friday and the contractor came out on Monday. They were responsive. They found the problem which was a little fan there. The guys did a great job and everything's been wonderful.

One of my tenants said that my rental's plumbing was backed up. I called American Home Shield and they sent Whitney Holdings. The techs went out and took care of the problem that same day. The tenant called back and told me that the tech who was sent did an excellent job and now everything is working. I've had a couple of claims through American Home Shield that I wasn't too happy with. My tenant's refrigerators were messed up and AHS's contractor messed up the parts. The claim took six weeks and I ended up having to buy another fridge. Other than that, I'd still recommend Home Shield. The rest of my claims have all been taken care of.

I have two air conditioners and when they had problems, I submitted claims online with AHS. Their website was good and they sent out AC Pros. The contractors immediately got to me and said that they would have somebody out the following day between 5:00 and 9:00 in the evening. Then they called, said they were there early, and asked if that was okay. Their tech got here about mid-afternoon and he solved the problem with the first air conditioner. But for the second air conditioner, he had to do some major work on it because it quit producing air. It cut out on us. Other than that, the gentleman who came by was really a great professional. He knew his business and was very courteous. I liked him and since he came out, everything has been great.

We had just moved into the house. After being in it for a week and a half, we noticed that our water heater wasn't working very well. I had a lot of mineral buildup in my water heater and then there was a bunch of corrosion on the outside of it. There were pumping sounds coming from it, so we filed a claim to get someone out there to have a look at it. It was very simple to submit that claim to American Home Shield. I received two emails from them, and then I responded to them and then I got in contact with J&L and it went really well. So it was only $75 to have to file the claim and get someone out there. They replaced my water heater and it was an additional $360, which is less than half of what it takes to replace the water heater. It took a week and a half from the time I filed the claim to the end. Everything was great.

When American Plumbing came out for our AC, it went great. The contractor did a good job. He came when he said he was gonna come and he went in there, did what he needed to do. I told him that every year the capacitor goes out, that we've had to have it changed. He said he did something else that would make the capacitor last longer. So he didn't just come in and do the capacitor, he tried to help. He also kept us informed of what he was doing and he did the coolant charge and said he's not gonna do paperwork on it. So, he did it for free and that's above and beyond.

American Home Shield sent out somebody to fix my water heater about two months ago and the guy was very professional. My husband and I were thinking it was gonna get better, but our shower’s not cold anymore. It’s like they turned the heater down or something. The guy did tell us once we turned different faucets on, we would hear like a spouting until everything got back on track. But it never got hot again. It’s just warm and we don’t like warm showers. Even the kitchen sink was warm. But American Home Shield does good. I like how professional the people are and how prompt they are with getting contractors out. I've had several claims before this and they all went well. The AC was our first claim and we kept having them come out for about two, three months until the company wasn’t getting it right. But American Home Shield did their part with continuously getting them out here to fix what the problem was.

The upstairs AC unit was not getting cool air. When I first called, the contractor said they would be out on Saturday. But they got here pretty fast. They hurried up and they found out that the thermostat was out. They told me what was wrong and they fixed it. I had good service from them. The contractors that AHS have seemed to know what they’re doing. They know their job. The work has been efficient and up to standards.

My air conditioning died and I called American Home Shield on the phone. I spoke to somebody who arranged for the contractor to come out. The technician came out to see if it could be repaired and they said that it had to be replaced because the original unit was 17 years old. I got a $10,000 unit. It is a brand unit so it's functioning good but it was expensive. I was disappointed in my coverage because from what I understood when I bought the coverage, if anything goes wrong in the first year, it would be covered. But the contractor said that AHS wouldn't pay for a new air conditioning unit. So I felt like, “Why did I buy this insurance if it can't be used?”

The contractor that came for our recent claim with AHS was here on time. As far as the COVID going on, we stayed our distance. He made sure that he wore a mask and I didn't ask him to. We showed him where it was at and there was supposed to have been two people come 'cause it's an upstairs-downstairs thing that one has to yell up and say, "Yeah, this is it." It ended up that only he could come. But he said, "I made it work." He was very polite and told us exactly what happened, what was wrong and how he fixed it. I was very pleased with him.

Prime Plumbing came out the first time, and the gentleman was very polite. I thought he had fixed it. Then later on that evening, I was using the restroom and I noticed the water was still coming out in the back. They came back out yesterday and fixed it. I hadn't had another problem with it so far. I called American Home Shield for the claim. I paid $100. I had to pay the deductible. Then one of the service people contacted me. I got a text message, and they came out. The contractors for the plumbing were great. My issue was with the air conditioner company, the Air Design. They hang up on me. It appeared that they didn't take my calls for a while.

My friend recommended American Home Shield to me and he was happy with them, which was why I switched over. I had another one before them and AHS is doing a better job for me in the last year whenever I've had them. I submitted the claim online and it went smoothly. They sent out a contractor fast. He was there for just a few minutes and he was nice. There was nothing broken on the trash compactor and he just had to show me how to restart it. Now I know what to do if it breaks down again.

Submitting a claim to American Home Shield was easy this time but sometimes, it's not. I had two plumbing companies that came out but both of them were great. The first guy told me that I needed such and such. Then, they sent somebody else out here, who said that it’s wear and tear. They've been dealing with this situation for a long time and they never wanted to fix it. We finally got a part of it fixed but it's still not working. As far as the pool was concerned, the guy came out for five minutes. He did something and said that it works but it doesn't. I didn't wanna stress out my dad at the time because he was going through some things with Parkinson's so we asked the guy to come out again. It never was completed until we got a new pump from Southern California Gas. We got that pump and then it's the heater problem. Also, taking the $75 out of your account before you even get the service is weird to me.

The garbage disposal started leaking. It took five days for the guy from Richards Plumbing to get time on his schedule to come out ‘cause he was probably the only one that American Home Shield use. I live out in the country. And he said that he was servicing everything in the county. He came out on a Tuesday, got the authorization for replacement on Wednesday, and replaced it on Thursday. AHS should have more contractors. But the contractors that I’ve dealt with have been very good. It's also pretty simple to submit claims.

My experience with American Home Shield was very good. My upstairs unit would not turn off. It just kept running and running and running. The contractor checked it out and said that it needed freon and some other repair which they did. They handled it well. It's easy to submit a claim and to American Home Shield's credit, they got back to me and had the tech over here in an hour which I know is very unlikely. The two guys they sent were professional and I was pleased. However, they gave me a two-hour window and I don't like being pinned down a two-hour window. It'd be nice if they could just say, "Okay, the guy will be there within an hour." Nevertheless, I've been satisfied with them.

The AC stopped working. It was blowing warm air. The tech took a few minutes to diagnose the problem and he had the capacitor available on the truck. He put them in and now it's working. But it's hit and miss with American Home Shield. I have the warranty on two condos and sometimes they're great but sometimes they're not. It seems to depend on the issue and the technician. I wasn't that satisfied with American Home Shield but I have liked some of the technicians I've had. They've been very good and some have been absolutely atrocious and that's where my problem is coming from. American Home Shield wouldn't fix the issue.

The guy from Hot and Cold Mechanical checked out everything, and he said there wasn’t anything wrong. I just thought maybe it might need a tune-up, but it didn’t. American Home Shield has been good. The only thing is the plumber man came out Monday, and he said he's gotta get back with AHS and he's gotta order the faucet for my bathroom, too. He was here last Thursday. That’s the only hold-up now. Other than that, the service had been good. The contractors usually come on out and do the service.

AHS had another vendor that came here twice. They didn't identify the problem and we paid the fee. In fact, I'd like to get reimbursed for the $125 fee that was charged. Then the technician from Coastal Comfort Solutions came in and identified the issue. It took him 30 minutes. They had to order the part which was a compressor. The air conditioning was out for 12 days and we had delays in the part being delivered. The tech came back two weeks later and installed it. We're in Hilton Head Island, South Carolina. The house was between 96 and 100 degrees. We had to move out into a hotel for 10 days, so that was how bad it was.

The real estate company we bought the house from recommended American Home Shield to us. Thus far, I've had one bad experience with one of their vendors and I said I won't do business with that vendor anymore. AHS has been good about that. They've also been really good at replacing appliances of ours when those appliances need replacing. I've had my refrigerator replaced through them. They spend more money than they need to though because they go through four or five repairs when the appliance should have been replaced in the first place. AHS tries to use the parts that are out there. My appliances had to be worked on 'cause manufacturers don't make appliances like they used to.

I’ve been with AHS for four years now. If I do four claims a year, I might get two good services and two bad ones. So, every year, I contemplate if I should keep it or not. But then I get a good one and I'm gonna keep it one more year. Then it goes back. The technicians from PJ Appliance showed up the exact time they said they were gonna show up. Plus, they had masks on. They came in and did the work. They needed a part to fix the dishwasher and called me to let me know when the part was available. When the part was available, they bought it to me. The time frame was great.

We have a heat pump that produces AC in the summer and heat in the winter. The heat pump failed and it's not producing AC. So, the individual from Honesty Mechanical came out. This was his fourth visit. He said one of the problems was the blower motor and they went with a universal blower motor. It did not work and it failed again. That was after the third visit. He came out today and said we're gonna have to order an original equipment manufacturer blower motor, which is much harder to get because this is a 20-year-old-plus system. The situation is in limbo because we don't have the new blower motor and the other one that he replaced it with failed because it was pulling twice as many amps as it should. So, we are in the middle of this process and we are waiting for them to get the new OEM blower motor. Hopefully, that will resolve the issue but we're not there yet.

The air condition unit was making a loud noise and I called American Home Shield to submit the claim. I was told to expect the contractor within 24 hours. They set it up and then, Absolute called me and set up an appointment. They were early and they finished in less than an hour. They replaced the fan motor and fixed it in a quick amount of time. Everything is good.

We noticed that we didn't have hot water so we called American Home Shield. They sent out NB Plumbing. They were kind of hard to get ahold of at first. They said on their answering machine that they had after-hours services. They didn't though. But once we were able to get ahold of them, they worked well with us and were able to get us on the schedule sooner because American Home Shield expedited it. They were able to get it done efficiently.

Hinco Services came out for an appliance issue and the tech was honest and he took the time to fix the problem. Also, he wore a mask and gloves. He took all of those precautions. The other time I needed to use Home Shield was when my refrigerator wasn't cooling. They resolved that within a week but I would have liked for them to have gotten the part a lot sooner so they could have fixed it a lot sooner. Other than that, it's good to have that safety net with Home Shield in the event we need them.

Going online, identifying the problem, and American Home Shield selecting a vendor was a good experience. American Home Shield does a good job and their contractors have been good too. This is our second home we have in Arkansas, and it's great to not have that looming on your mind that you don't know what vendor to call.

The AC's capacitor was broken. I sent my claim in online through Home Shield's system. And then, United Air Temp came and the tech fixed it up in 30 seconds. He had a capacitor in his car. It was 95. It was the perfect time so that was good. It was easy and United did a good job.

I contacted American Home Shield for a potential leaky situation for the furnace. They said that they would have someone to contact me, see what time was best to suit my needs and have a company come out. I got off the phone then someone called back. A person came in and they said they fixed the issue. Something was not right and American Home Shield sent someone back immediately to rectify the issue. The furnace appears to be okay as of now. American Home Shield has fulfilled the service contract agreement. It was a good experience and I will refer them.

We submitted a claim for the AC through my account and then the contractor called me and gave me a decent time. The tech showed up right out when he should have. He was very polite. They did an awesome job. They were very professional. The AC has been working better than it did. I've noticed it's colder than it's been in a very long time. It's actually shutting off now and it stays at one temp it should.

When the guys came out to deliver the new refrigerator, The new refrigerator had a water line behind it, and when one of the guys who delivered it turned the valve off to hook up the new water line, it started leaking. He tried to tighten the top of it to try fix the water leak. Then I just called Home Shield because I'm not a plumber. I let the people that know what the hell they doing do it. Home Shield sent Water & Drainworks over and they fixed it.

I filed a claim online with AHS for an electric issue and they solved the problem pretty quick. A tech from Aim Electric came out, listened to what the issue was, and fixed the problem. Also, he wore a facemask, kept his distance, and cleaned after himself.

I had a friend that mentioned American Home Shield to me and I looked them up and then I chose them. When they had Quality Appliance Services come out for my service order, it was a good experience. The technician was on time and he knew what he was doing. He checked the unit out, ordered the part, and got it in a couple days later. He then came and fixed it. No issues. He was professional. The claims process was painless as well.

My garbage disposal stopped working and there was a leak where one of the pipes connected to the garbage disposal. So, when I ran the water, water was flowing through the pipe. I submitted a claim with AHS and they sent out Fazio Sewer. They fixed the pipe and the garbage disposal, then they were out within 45 minutes. They even asked me to run it until I knew that it was running perfectly well. They had their masks on while they were here and they were really professional and fabulous. Everything's going beautifully since they came out and I would use them again for something else I'd have. If it wasn't covered through American Home Shield, I would still use them. I would highly recommend them, too.

Their service is great. When I put in requests, I get a prompt response. The communication is good. They let me know. So I appreciate it. I'm satisfied with the service from what I've encountered. The tech that came out for my electric issue did a fine job. I was surprised that I wasn't able to cover a particular point that I had to pay out of pocket. So I need to follow up with AHS about that. But as far as on the tech's end, he did what he was supposed to do.

Our air conditioner didn't work. It ran warm air and it was 80, 82 at night and pretty intolerable. I guessed it was a coil and things around that that was the problem. The problem had been existing for quite a while. Unfortunately, it happened when I was isolated because of a pre-surgical COVID test. I then had the surgery. The problem was going on during all that time. I made a claim and American Home Shield assigned Advanced Eco Air. I was very pleased that I got a fast response. They were here the next day and were very punctual.

I didn't like American Home Shield at first and I almost dropped it. But they sent me somebody from Cozy Comfort and they worked on my swamp cooler. The guy was good. I also had issues with my dishwasher. I could press down on the buttons but I didn't get what I selected. I would get some other stuff and it was in the control panel. It was a funky way that machine was set up. The dishwasher guy from MC2 Appliance came by and he was really good. He had to order parts and was there about a week later. The guy fixed the dishwasher and so far, so good. I'm liking American Home Shield more and more.

American Home Shield has been great and I love them. It's so easy to submit a claim. I just go in and follow their system's prompts. I put in the choices they give me. If those don't relate to my problem, their system gives me options for "other" and I can still indicate more. Recently, they sent Indoor Quality Services for my AC claim. They handled it very well. My husband had already called out another person to service our unit. Still, Indoor Quality came out and checked it to make sure the job was done correctly. I have recommended Home Shield to my family. It's the best.

South Placer Heating are coming back out. They didn't fix the issue. When they first came out, they told me that the AC had no Freon. They charged me $325 and before the night was over, the air conditioning was blowing hot air again. We had a second opinion come out and they said that there is no way they should’ve put six pounds of Freon in an air conditioning system without checking for a leak, and that the evaporator coil is leaking in the attic. South Placer never even went up into my attic to check.

I had two issues. My microwave wasn’t working and the dishwasher would not fill with water. The technician from Gilmore's Home Solution was very professional. He came in, identified the problem very quickly and fixed it, and he was on his way. The microwave needed to be replaced. It was an 11-year old microwave and there was some switch underneath the sink that just needed to be slapped back on. The process was fine. The contractors had always been very quick with their responses. I've never had any problems with AHS to date. Everything's going very well. I've always heard good things about AHS. So I was, “I should give them a try.” And it’s been good.

I submit claims to American Home Shield over the phone but I did the first claim online and it was easy. This is my first home, so A-US Air was the first company that we had gone with. They were good and I like them. They were busy so they couldn't get to us right away. So, I understood that. But they were still quick considering the situation that we were in where every single little thing went out. But when we needed somebody to come and install the AC unit, AHS said that there was only one technician in the area who could do it. Other than that, everything was okay.

We had Home Shield in our previous home in a different state. Recently, we noticed that we had a leak on our water heater. Our garage was full of water. I was able to put the request online and got feedback fairly quickly, and was scheduled the next day. Dimitresse Construction came out fairly quickly the next day. The tech worked hard to try to find out where the leak was coming from. That caused him to open up some drywall, which needs to be fixed. But he was able to isolate the leak and fix it. I've been happy with the customer experience.

The first guy who came out used my device to see if the thing was clogged. Then he said that it needed maintenance. I showed him where the septic was and that's in the back of the house. He said it needed to be snaked up the top of the roof but he didn’t check anything. AHS called me and said that from whatever he wrote, they don't cover. The word the man used was, "It needs to be cleaned out," and cleaned out is for maintenance thing. AHS said that it's something that has to happen periodically to make sure no clogs happen. They would send somebody else out. If the other person sees that it needs to be cleaned out, then I'm gonna be charged.

There was no air being sucked through the return duct. I filed the claim online through American Home Shield and it was a lot quicker than getting on the phone. As soon as I did the claim, they submitted who was gonna be the contractor and their phone number to follow up with him if I wanted to. The contractor contacted me within the first four hours. They came out and gave me the diagnosis right away. Unfortunately, they weren't able to fix it because they had to get authorization to make sure that the work was covered under warranty. From start to finish, it was a little under a week.

I had problems with the air conditioning the first year I was Home Shield and they sent Total Air out. And they were not good. They threw a part at it and it didn't work. Finally, I didn't wanna stay without air and I called my own air conditioning guy. But Home Shield would not honor that because I didn't get an okay through them first, so I had to pay for that out of my pocket. So I paid for the $75 fee and for parts that weren't working on it. I dropped the warranty for a few months and they said to come back. I told them to make sure they put it down there on my account that I do not want those contractors back out here again.

It sounded like our air conditioner unit was going to come down. We could hear something rattling inside of it and it kept getting louder and louder. We submitted a claim with AHS and they sent out Arizona Diversified Air. By far, from a lot of the companies that AHS sent us, they were the best. They said that they were going to be coming at a certain time, then they said that the tech was available early and asked if if he could come in earlier. We agreed and when the tech was here, he knew that he had to get pre-authorization beforehand for the type of air conditioner that we had. Then, I was afraid it would drag on forever, but they came right the next day. AHS accepted the work and the problem was resolved. The AC has also been functioning well since the service. Other than that, the technician was very friendly, knowledgeable, and took care of the problem as soon as possible.

We've lived here 16 years and we probably bought American Home Shield at the beginning of 1988. Recently, we had plumbers come out and check the disposal. It was a timely response. They came out very quickly and after they messed around with it, they said it was okay. They told us some things that we needed to do to maintain it and left us some stuff to put in the disposal so that it would run better and stay in better shape. We had another visit on the air conditioner. We have a third unit that is 16 years old. We replaced the other two, but we had never replaced that one. It had some issues and American Home Shield sent out someone earlier than the disposal people. Both of them were good.

The AC stopped working. I did a claim to American Home Shield. The first technician wasn't able to repair it because that wasn’t their specialty. So, we had to get a second company to come out and do it because they're more familiar with the unit. So, it took two visits. It’s working now. The first time, my tenant waited. They reported Monday, and they came on Friday. Then the second technician came out the Monday after. Both technicians were very professional.

I had problems 6/6/2020 with my house appliances Refrigerator of which they have NOT resolved each time visited (FOUR Time Visited). Since 6/6/2020 as of today they did not fix problem. AHS NOT provided prompt and courteous assistance. Each time they had hold on phone more than hour and disconnect phone. It happened several times. The contractor provided they cancelled appointment and reschedule after two weeks. The Contractor is not courteous, Professional and responsible. Finally I paid for my warranty and I end paying for my new Refrigerator from my pocket money. A contractor experience delays and contractor may not live up to the expectations, It is NOT a service worth the money and I would not recommended this warranty.

On 7/27/2020, I requested that my pool filter and pump be repaired. AHS sent out vendor and the technician was here maybe 10 minutes. He looked at the gauge on the pool and immediately told me it was the filter cartridge. I told him it's a brand new cartridge that I had purchased 4 weeks prior from Leslie's Pools. He never opened the area where the cartridge goes, he just assumed that was the issue because that's what the gauges indicate. I have cleaned the filter twice since he left, and have nothing but clear water coming out. Still no heavy pressure coming out of the pump.

I first contact Home Shield on March 30, 2020. They had a provider come out immediately. However, when the same thing happened again and again, I had no way of contacting to tell them the problem was never fixed. I could request service but the fee would have to be paid over and over again for an existing problem. The only way to get a hold of them is through social media which I refuse to do business through or a phone call where you are on hold for 45 minutes or longer before you get tired of waiting. I was recently asked by friends about this company and in my opinion the worst company ever. I feel like they should do whatever is necessary to make sure the original problem was resolved without making me have to pay for a service I already paid for.

I had AHS from 2013 to 2020. During this time I paid them every single month and only called them to have 2 things fixed (hot water heater and AC). Hot water heater took a long time to fix. My AC has been out for over a month and is still not fixed. Every time I call them they do not call me back. I finally cancelled my services. Now when I call to get ahold of them to check the status of them getting this fixed (as it was still under warranty at the time) they hang up on me or dont even answer the phone. DO NOT GIVE THESE PEOPLE YOUR MONEY. It is NOT worth it. You may as well put 50 aside every month in a savings account. It would end up saving you money and hassle in the long run.

I was without my air conditioner since 7/10/2020. I put in a request for service. Sensible Comfort came out on 7/10/2020. They did not finish the air conditioner on that day. I had to call Sensible Comfort back on 7/10/2020. The gentleman at Sensible Comfort stated that he would have to put in a ticket to get a new air conditioner. I was called by AHS to be told what my put of the service would be. I called Sensible Comfort back to let him know to order the air conditioner. I checked AHS website to see if the air conditioner had come in. I called to talk to AHS customer service and was told that the part was in. Customer Service called Sensible Comfort and did not get a called on 7/21/2020. I called AHS the whole week of 7/21/2020 with no relief.

The issue was resolved.

BB Lewis Plumbing was our designated contractor for a plumbing claim we had with American Home Shield. They did a good job and everything was fine. They said they would be here and they were. They found the problem and completed the job. The tech checked the plumbing and it was a seal that was missing from a drain pipe that made it leak. They had to cut a hole in the wall.

South Valley Appliance Repair was very prompt. The evening before I put in the request, the next day they called me. They asked me the health questions and they told me their procedure as far as them wearing masks and gloves. And then, they set up an appointment for that Friday. The young man that came out was very professional and cordial. He told me that they needed to order a part and that I should hear from them within a week. Before the week was over, I got a call from them. The same young man came out. I asked him to go through the back door because the washer dryer was there, and he didn't have any problems doing that. He wore a mask. He did the job. I've been using my dryer ever since.

Home Shield sent someone out from Ohohna for the AC. The pipe at the top over my window is leaking water. The tech came out last Friday and cleaned up a trap down at the bottom. I thought that would solve the problem and he said that the leaking should stop but it hasn't stopped. I waited a week and it’s dripping just as bad as when he came out. I can't get in touch with them. I left a text and called them a few times but there was no answer. I need somebody to come out here, go up in the attic, and see what's going on because it’s ruining my house. I got rust all along the side of my siding. I've called Home Shield about it and I left my phone number for them to call me back. Also, they came and sent a guy out to put a new unit in my toilet and it only lasted about a year. It’s not flushing right. I might have to have them come back out and put another one in. That should have lasted for years. It’s not working that good.

The first time we had an issue with the AC, it was a part had gone bad and there was a hole in the hose so there was no Freon. The second time was something with the blower. It wasn't going all the way through. I put in a request with Home Shield and they responded within 15 minutes. Rush Heating and Cooling came out and they fixed that. They got down to the problem quick and they were very nice and professional. I love Home Shield.

South Placer Heating and Air came out within their window and not too late in the day. The technician was able to fix everything. He had the part in his car because it turned out to be a specialty part. So, that was good.

We've used American Home Shield a few times and we've always been happy with it. We had D & B Plumbing Service and they were great. The guy was on time and he knew what the problem was right away. He wore a mask and he was very personable. He got everything that he was supposed to do and fixed the issue.

I’ve had American Home Shield for almost a year and for the most part, submitting a claim is easy. But the service depends on the provider. Sometimes, it's smooth, quick and easy and sometimes not so much. I once had a problem with a washing machine that wasn't working and the provider that AHS found was unable to fix it. They kept saying they would come back and then never ended up fixing it. I ended up buying a new one because I didn't wanna deal with it. On the other hand, when the garbage disposal wasn't working and was leaking, the rep from Advanced Home Services came in right away and switched it out for a new one. That worked well.

We had a refrigerator that was leaking. It turned out to be not a plumbing issue but it was an appliance issue. The contractor examined it thoroughly and did a good job of identifying the problem. So we're waiting for the appliance person to repair it. He has to come back with somebody else because it's a two-man job. The refrigerator is really large. It takes more than one person to get in there.

My refrigerator quit working and my dishwasher wasn't draining. American Home Shield sent out Martin's Appliance Repair. For the dishwasher, the service guy showed me how to get it to drain. It was still holding a lot of water in the bottom. When that happens, he showed me how to get that to drain properly. It was just a matter of him showing me how to get that backed up water to come out. So now I know what to do. But he said he couldn't fix the refrigerator because something inside of it was broken. I've still not got it resolved. I'm waiting for a check to go get another refrigerator. I also had another claim with American Home Shield where something went out on my heater back in the winter. That went great. The contractor got it fixed right away. That day they were out here, it was freezing but they came out and fixed it.

We've always had friends who recommended AHS and liked it. We've signed up with them as well and the warranty helps big time because the recent service we had would've cost major out of pocket if we didn't have it. Our claim was for the AC that stopped working in the house which I submitted online. Their website was stupid easy and they gave us a time frame of when the contractors were going to be here. When the techs came out, our experience with them was very quick, easy, and simple. I was satisfied.

We've had multiple claims with our HVAC system and it has always been South Placer Heating and Air except for one time. We’ve had a good experience with South Placer. They always came out and diagnosed it and usually were able to correct it that same day. When Our thermostat was out and they came and replaced it. The technician noticed that it still didn't turn on, so he went up to the furnace and did some stuff up there. It took a few minutes and then it turned on.

We just bought this house so we hate to already have to work with Home Shield but Myers Comfort Specialist was very friendly. They were very thorough and gave us lots of good information. Also, the price was good. All in all, it was a really good experience with them.

So far, so good. The person that came out to do the service on my AC unit was very knowledgeable and polite. He fixed what he needed to fix. He had a mask on and made sure he kept distance.

The guy came in the beginning part of what time they said they were gonna be here and found out what the problem was. He was very pleasant. He had to order the part so we had to wait a few weeks but that's not their fault. I understand it takes a while sometimes to order a part. When the part came, he came and put it in. It took him 5 or 10 minutes and he was done. He made sure it worked. This year is the first time we needed anybody and it was all taken care of by American Home Shield.

The disposal unit in the sink was having a problem and I told AHS about it. They said that they would send out a representative to verify it. When J&K Plumbing came out, they said that it was best to replace the unit rather than take it all apart and try to put in a new gasket. The contractor was very knowledgeable and was probably one of the better servicemen I had. We got the service without a lot of hassle. I'm very satisfied.

I have had a lot of claims with American Home Shield and I haven't had a problem myself. Everything was well. One time, Kintz Electric came out and they were fine.

It was easy to request service. Home Shield quickly followed up with our request. And then, Element came here pretty fast. As soon as they got here, they let them in and they went straight to work, checked the outside and inside units. They told me what was wrong with things and how they would fix it and they did their thing. They assessed the AC unit and they found out the coolant was low. They refilled it and made sure everything else was okay, and that was it. They got it fixed. At all times while they were in my house, they wore their masks. The house is back to being on like the 70s instead of the 80s.

My AC wasn't working and it blew part of my electric out. I put in my repair request and American Home Shield was right on top of it. All Comfort Specialists was assigned to me and they were very friendly. When the tech came out the first time, he got my electric working right away. He worked on the AC and told me what was wrong. They would get the part in and they would be back out. They were back within three days with the part and got the AC fixed. They went above what they needed to do. I was very happy. Everybody was friendly and everything happened really fast. It was the wrong time of the year for my AC to go out because everybody was out. I had to wait a week for everything to get done but I understood.

I had a plumbing claim with AHS and OKC Drainworks was able to get out the same day. The tech got the problem solved and it's still working. And the tech was a little more thorough than the guy who first came out. There was still glass that was stuck in there that the first guy didn't get out. I'm hoping that this continues to be good.

I've been with American Home Shield for 10 years, and I've never had a problem with them over the years. I'm very pleased with them. For all the experiences that I had with them, I've had some serious issues and some minor issues. On the appliance repair, they picked local folks to take care of the problem. I'm in the middle of a situation now, and they've been right on top of it. They're very easy to work with. Their coverage is very well, too. We've recommended AHS, and we've sold them about four different policies.

The tech from Reynolds was a nice man. He was very professional. He told me what was wrong and showed me what he had to do and he fixed it. So far all the contractors that I have had had been wonderful. But I had one bad experience with American Home Shield. I wish that their notations are documented. Their agent's documentation should be a little clearer or followed up like it should be. I hope the communication between American Home Shield and the contractors would get better. I had to wait over a week for my hot water tank. I wanted to get a different company and my husband talked me into keeping American Home Shield. But I was ready to give up on them. They took me through quite a bit. It was almost like they didn't believe what I was saying to them. The rep told me the young lady that I had talked to previously hadn't documented. But outside that one bad experience, I still like American Home Shield so far.

I called the phone number on our AHS paperwork and let them know we were ready to use their service. Pop-A-Lock, the contractor, was expected to come out in a couple of days. They were on time and were professional. They took great pride in their work and did some detail work on the locks to make sure they worked smoothly. They did all the stuff and it was an overall good job. This helps with security since we have a new home and we are certain that nobody has the keys that we have.

The capacitor that runs the motor on our AC went out. I filed a claim with AHS and Always Heating & Cooling came out. The tech had to replace the capacitor and he had one with him when he came out. He was able to complete the repair that same day. The unit is working a little bit better than it did. I could tell it was making like a very strenuous, hard to run noise and now, it's running smoothly.

I had no hot water so I filed a claim with AHS. The guy from 822 Plumbing lit the furnace and then left. But that wasn't the problem because the next day, it was out again. I called AHS back and told them the tech didn't check the unit or anything and I wanted to know exactly what's going on with it. They sent the same guy back out and he replaced a part on it. It's been okay ever since. But it took me a whole day to call them back to let them know the tank went out again. Every time I called, I got that their system was updating and it would hang up. But other than that, I'm pretty satisfied. Submitting claims with AHS is pretty easy and the times that I have called, I haven't had a problem with them.

I had some outlets that needed to be replaced, and I filed a claim to American Home Shield. Everything with Epic Mechanical was perfect. The tech did what he was coming to do and he did it in a timely manner and I had a great visit.

My dishwasher started leaking on me and I called American Home Shield and submitted it over the phone. They texted me back that I'd hear from them, and then within a day, the contractor called me back and made an appointment. J and A Appliance Repair came out and replaced the pump. They were great and they were very nice people. They were friendly and professional. AHS has been good so far. They're fast and efficient.

I had an issue with the garbage disposal and I went online to request service from American Home Shield. They emailed me who was gonna contact me to set up an appointment or I could call the company. The technician arrived in a timely manner. They told me to expect him between 1:00 and 5:00. I got an email that he was leaving wherever he was and when he was on the way to my house. He was supposed to arrive around 2:58 and he was here at that time. He did what he was supposed to do.

I have American Home Shield on my home and I got it for another, so I have two policies. My brother has it for a home as well and over the years, we appreciate it. There was a time when my air conditioning went out and when I got TJ Morgan, they called me the next day. I didn't have to call back and say I hadn't heard from them. They called that afternoon and said they'd be there the next morning. They also called when it was 30 minutes out and said they were on their way and then I let them in. The guy came in and he had to put something in there and now, it's working. Everything's good. It was prompt service and I appreciated that. That makes a difference when it's so hot.

My American Home Shield policy has not been reviewed. No one ever contacts me and it just renews automatically. We haven't changed the policy in 15 years. That strikes me as odd that they don't reach out and recommend certain revisions to my policy. So, I really don't know if I have the right kind of coverage or there is more coverage that I should get. Also, when I call in for service right now, there is a lengthy wait time.

The owner had not disclosed that the pool filter wasn't working and all he did was put a shock. As soon as we moved in, it completely went green with algae and everything else. I filed a claim with Home Shield and JWS came out within the day. They realized that nothing was working and replaced the majority of everything. It looks really good now. It was handled perfect.

One of my AC units wasn't cooling. We could hear buzzing and clicking when it would try to start. The inside of the unit was working fine but the outside was not. I submitted a claim to AHS and they sent AMP Mechanical. The fan that was in my unit was not to spec and it died at some point. AMP had to get one from the manufacturer and that was delivered five days later. They brought it out and fixed my AC unit. I haven't had any problems since they left. American Home Shield is a safety net for my house. Inspectors don't have any kind of responsibility to find stuff or tell if something is just patched well enough to pass inspection. Having AHS' coverage gives me security in case something ends up not working. I was happy with their contractor's service.

The garbage disposal was not operating and then there was a leak in the bathtub. I went online and filed a claim with Home Shield there. The website was pretty simple. Then, I got a text that someone should contact me within 24 hours. Hardy Plumbing was fine when they came out. They fixed the problem and everything has been functioning fine. Home Shield has been a good advantage for what I've had to deal with so far. It is easy when it comes to repairing. I put a claim in and then Home Shield sends the contractor. If I did it, I would have to go out and figure out who I should call.

We had a clogged up sewer line. It was one bathroom that was completely out of service because of it. We couldn't use our kitchen and our washing machine because they were all tied to the same line. Half of our house wasn't working. I called the American Home Shield. They took my deductible payment then they coordinated with Home Choice Services to come out and fix the problem. I called them the next morning and they called me back about an hour later to say that the guy is in the area and he would be out midday. He was here right when they said he would. It worked out just fine. Since the repair, it's been good so far.

I was referred to American Home Shield by a friend that had a great experience with them. I went about their word and so far, they've been right. AHS is good. When their vendor, Foster's Heating and Air, came out for an AC problem, the tech was very professional which was awesome. He has a mask, gloves, and everything. He was also very informative and helped me out 100% with any questions that I had regarding the unit. Everything seems to be working. I have AC for the rest of the summer so it's definitely good for my kids as well. Everything was good.

I'm satisfied with American Home Shield and I've been with them a couple of years. The contractor was on time and resolved the issue with our AC.

On a Tuesday night, the shower backed up all together completely. The toilets inside the house were clogged. The other bathroom, shower and bath were clogged. I went and tried to snake the inside of the shower trying to figure out where the clog was coming from. Then after I couldn't figure out, I made the claim online to AHS. Their website was more general than I thought in some cases, but it was user-friendly ‘cause all I had to do was hit a dropdown box and hit whatever it was I was looking for. Then SWAT came out and found the clog in the pipe that went out to the septic tank. They responded pretty fast and they did a very good job. It actually taught me a couple of things, so I was glad they responded. Overall, my experience with AHS has been good. I had one incident that wasn't covered, but then after I read the policy, it made sense.

The AC wasn't cooling and the fan wasn't working. I called AHS around noon and they said they were going try to expedite my claim. They also told me that they would give me a window of four hours as they were trying to find somebody. It was getting really hot in here because we have 100-degree days and the heat kept going up. So, I called them again and I was on the phone for two hours trying to find out if they'd actually found somebody. It was getting close to 5:00 and they told me that I could look for my own person. But I told them that I was not doing that here at 5 o'clock in the evening.

The guy came and he had to go get some parts. He was pretty quick. He was in and out of there and everything was fixed. He had to replace the water shut-off and the bolts that hooked the tank to the seat ‘cause it was leaking out of there and the master bedroom faucet for the bathtub water to come out. It’s always been a good experience with American Home Shield. I've had to call them out one other time for plumbing issues as well, and it was good. Filing the claim was super easy and quick too. They've always been very friendly on the phone.

The air conditioner was doing a humming noise and it wouldn't come on. I called American Home Shield, and Central Heating & Air Conditioning called me. They gave me about a 10 to 15-minute warning that they were coming. I couldn't be there. I told them I was dropping off my sister off at the shop and another shop, so then they rescheduled me and said they'd be out here a little later on. Then by the time I got home, they were here. One of the guys was kinda rude. But his brother said, "That's just how he is. He don't ever smile." So, I didn't have any problem outta him. They were good and they knew what they were doing. American Home Shield has been good, too.

I have two friends that use Home Shield, which is why I switched to them. Also, the company that we used before was terrible. The customer service was great, but the service providers that this other company had were terrible. I could never reach the service providers once they came out and looked at the issue so I could never get them back out to finish fixing it. So, I would just lose my deductible. They were stealing money from me and not fixing my problem. I wanted to see if Home Shield's service providers will do a better job and not just take my money.

The AC unit was running constantly and it wasn't achieving the temperature that we had it set at. So, I placed a call to American Home Shield. The temperature outside was in the high 90s, so I know it was hard to get to that temperature because the house itself was hot. At the very least, it might have needed some Freon because it was blowing cool, but not really cold.

I'm glad we bought American Home Shield. We bought it when we bought the house. When the freezer on the refrigerator wasn't working, my claim for it went great. The Appliance Wizard technician was on time and friendly. He knew what he was doing and he got the job done.

The AHS website is good and it's easy to submit stuff. They were pretty quick and I got text messages, so it was intuitive. We had Water’s Edge come out for a plumbing issue and for the garbage disposal. The plumber replaced the garbage disposal within an hour and then he fixed the plumbing leak. Everything works now. A lot of people don't realize how to utilize the warranty. I didn't know that you can file multiple claims for certain stuff on one deductible. Also, some stuff you wouldn't think was in their warranty is under warranty.

Having a warranty is a great investment especially for the first year of your home with older appliances. Mine definitely paid for itself quickly. The claims process is straightforward too. I just submit online and then they get somebody assigned to my request and then I work with them to get some time scheduled. There was a time when my AC wasn't blowing any kind of cold air. It needed some more refrigerant in it and American Home Shield sent Cozy Comfort Heating & Cooling out. The guy was very polite, and he got the job done in half an hour. It was easy and it was a good experience.

My AC didn't work, so I called AHS and Seabreez A/C & Heating came out. They looked at the attic and the problem wasn't with my air conditioning, it was the duct. There was something wrong with it, but they said it wasn't normal wear and tear. It was from an animal damage. So, I paid for the repair on my own because they weren't covering it. In general, I'm very happy with AHS because I have called many times for something broken in my home and they’ve been able to repair it. They did it in a timely manner, too. But maybe they should have better coverage as far as repairs in your home.

When submitting a claim, you'd go online and do it and then you'd have the option of calling directly to whoever they sent it to. We contacted HVAC Repairs and everything went fine. But a couple of years ago, we went without air conditioning for two weeks ‘cause a part had to be ordered. The reason it took so long was that American Home Shield did not expedite the order because that would have cost more money on their part. So we didn't enjoy the benefits of air conditioning for an extended period of time.

I had a plumbing claim with AHS and the tech from Rockland was very knowledgeable. He repaired it in about 25 minutes and he gave me tips on other situations as well. That was very helpful. AHS has been great so far.

The past experiences we had with Home Shield were good but this last one was not good. We had to wait for two weeks to get someone into the house and fix the AC and it was so hot. No one raised the ticket as a priority. The first person who came found that the fan is faulty and he replaced that. Then, he found that it was one and a half pound low on refrigerant and he filled that up. But the house was not cooling up. A week later, the guy from Air Max came and found it was around one pound low on refrigerant. The AC is working now, but we are not sure. Maybe Home Shield should use someone like Air Max. They can come and recheck whether the Freon is lower than the current condition.

The first time I did something online with Home Shield, I couldn't get it to work. I had to call in and it took me an hour on hold before I got somebody. Any time I call in, the hold time is extremely long. It's kinda ridiculous. Other than that, Home Shield has always been great. I just recommended them the other day to my son. We had an issue with the air conditioner and it was hot in my side of the house. It took a little bit longer to find something but I understand with the COVID and stuff. It’s summer. It was something easily worked through.

The AC went out so I called American Home Shield. They got Bencraft Mechanical to come out and the guy said he couldn't find the leak. He put some refrigerant and charged for that. He also put some dye in the refrigerant so that we could figure out if there was a leak and he said to call back. By the time he left, we had cold air and everything was going. But a couple of months went by and I had the same problem.

It was hot in the house. I checked the temperature of the thermostat and it was about 91 degrees. So that prompted me to call American Home Shield. They sent their first contractor out. Whatever he did in the backyard, he never set foot in the house and then he indicated something was going on with the unit outside and he fixed it. But after about a couple of hours, the house never cooled down.

The contractor from Air Kool that came out for our microwave was really great. He explained perfectly what was going on. He was very attentive to our questions. He fixed the problem. Now, it's working perfectly. For me, when you don't even notice the company you are working with, it's perfect. I submitted the claim on my cell phone when the problem arose. Then Air Kool got in communication with me. It was just smooth. The service with AHS was great. This was the first time we used them. Before that, I was with another company. But I chose AHS not only because of friends telling me, but their advertising on TV is very good.

In 2015, I called a technician to repair the AC. The unit was not working because it had a big huge leak outside on the coils. The technician that was sent repaired it and didn’t check anything else. And ever since, I got Freon on my unit back then, and that was it. Recently, AC was getting worse and worse. It has been overworking and not having sufficient cooling. It was pushing all the temperatures in the house down every single time when there is hot weather. I have a friend who works for an AC company and I told him to give it a look. He found out that the levels of pressure of Freon was low and was not expected. Then, when he checked the Freon, it went down, so he started looking for a leak, but there wasn't. Somehow, the Freon was just going down and down not knowing why.

My door wouldn't close and I was easily able to file a claim online on the app. They said the contractor would be out in a couple days and it was quick. 495 Garage Door came and they did a good job. Everything's been working well since.

My compressor went out. I had to stay in a hotel from the 10th of July until the 29th of July out of pocket. The company came out on Monday and sent American Home Shield the information. They had to order the part but if the company tells them that's what the situation is, the company probably could have gotten the part a lot sooner. It took them five to seven days to get the part, and by then, the company was behind. I had to wait again another week for them to get someone out to install it. They don't assist you as far as your inconvenience of staying. They only pay $10 on the freon.

For my recent claim with AHS, the air condition fan burnt out and the contractors replaced it. They came back the next day. It was pretty quick. The contractors were very friendly, very professional and very informative. It’s working great now. I'm just waiting for my other claim to get finished. I have a washer that’s been out for six weeks now. They ordered parts and got the parts in, put them in but then the washer’s still broken.

The garage door was not closing right all the way. It would still be one foot higher than the ground or sometimes 6 inch higher than the ground. The tech said there was something that needed to be reset on the top and he did that. It was easy to submit the claim. American Home Shield does a good job whenever they come. So far, I have a good experience with them. They also fixed my air condition and dryer before. So they’re pretty good.

Overall, I'm pretty satisfied with my latest claims experience with American Home Shield. They were professional and courteous. The contractor fixed most of the problems. I just haven't verified if there's one lingering issue or not. On the kitchen sink, they pointed out the way that the sink sits and it needs to be caulked. There's a little bit of space. They clarified to me why I would get water in certain situations. It's not a good seal between the granite countertop and the sink itself. Overall, I was pretty impressed and pretty happy with them.

I'm happy we have coverage and I usually submit claims online by logging into the account. One time, I submitted a claim and Island Breeze HVAC came in as soon as the next available opportunity was there. The first time, it was the next day, which was very fast. On the second call, it was as soon as the hurricane was over, so it was reasonably fast as well. After they did the initial repairs, the unit stopped working again. I'm not sure if it was related to the first issue, but on the second call, they came in and resolved the issue. They were excellent and it went well.

Our faucet was no longer fully working. The guy from Bay Breeze Plumbing came out, was able to diagnose the problem and got a new faucet. We also had an issue with another faucet down in a shower and he was able to fix that as well. American Home Shield worked out perfectly with us. We have them on a second home and it was three or four days before they could get out there, but that was the right timing for us ‘cause that was when we needed it. They're usually pretty quick and we haven't had any problems. We did have to wait a week to get the new things in though. You have to wait on the contractor to put the claim in and once it got approved, they had to order the parts. So it took about a week before we could get the problem resolved once the guy had come out initially.

We were having different temperatures in different zones of our house even though our thermostat was set at the same number. I opened a claim on American Home Shield's website and once I submitted it, I was told that their contractor would be contacting me within 24 hours. If I felt like calling the contractor, they gave me a number to call. Using their website was great. I heard from their contractor A-US Air Conditioning of Texas the next morning and they were able to send somebody out the following day. The tech provided great service. It has been a great experience moving into a new home from out of state knowing that we have a source for repairs. AHS is a speedy solution for when things go wrong. It has brought us peace of mind.

The service of AHS has been great. Recently, a contractor came out for my appliance issue and he fixed what needed to be fixed. He was personable and he took care of the job. My dryer seems to be okay.

Everything went well with Water and Drainworks. The claim was submitted late in the week and it was early the next week that the guy came. We had a weekend stuck in there but it was not something that was critical. He arrived when he was supposed to and was wearing his PPE like we were hoping he would. He came in and identified what was wrong. He had the part on hand and fixed the issue.