American Home Shield Reviews

The tech that worked on my garbage disposal was fast and efficient. There has been no leaks since the repair. Everything’s working good. The claims process with AHS was good. I just wish you could speak to a human.

My dryer wasn't heating and my dishwasher wasn't draining. Matt, the tech, looked at both of them. Both needed parts so he ordered them. He came out the next week and put it in and they both work great now. I haven't had any more problems with them. He was in and out in less than 30 minutes both times.

AHS is very prompt in getting a service request out and very customer service-based since they try to resolve the problem quicker rather than later. The guy that came out for our recent claim was very professional. He got the job done, got in and out and was wonderful.

One of the three units on our house would sometimes kick on, sometimes it wouldn't. And if I touched the thermostat, it went all haywire and wacky. We initially tried to call to do the deal. But calling was almost impossible because I couldn’t get through. Maybe everybody was calling at one time. So, going online was much easier. American Home Shield said that we would hear from the contractor within 24 hours, and we did. And then I scheduled it. It was three days later before they got out. But they came out early. They were there when they said they would be and I was able to be at work by 9 o'clock. They replaced the thermostat and it works perfectly. It's now a lot less frustration trying to get the unit to work. I would recommend AHS.

It would be nice if there were an option for emergency service and online scheduling for some of the vendors. For example, our ice maker is broken. I don't care if it takes two or three weeks. But when the water is running, and we can't figure out how to get it turned off in the house, it would be nice if we could mark that one as emergency, need service ASAP for a house flood. With my recent claim, the water valve in the upstairs bathtub was broken, so the water wouldn't turn off. The guy that came was really good. Overall, AHS has been helpful but sometimes seems unfair.

As far as the contractor coming out when they said they would, that was good. But it took three attempts before they got the job right. They came out and didn’t have the part so I had to order the part. That was another 60 bucks out of my pocket. When I got the part, I called them up and they came back and reinstalled it. After they installed the part, they didn't test it. The water was coming out so scalding hot I couldn't take a shower. I called them back, scheduled another visit with AHS and had them come out. They came out and said the valve was reversed so they fixed that. They were heading out the door again and I told them the new shower thing was starting to leak again. The guy came back in. He said there was some junk in the valve.

Sometimes, when submitting claims, it seems like it takes a while for AHS to get back to us, but it's just because we're in a situation where we need something done and need to hear something quick and it doesn't work that way. We make a phone call and we want to hear back in less than five minutes, and that's never gonna happen. I hope it could be improved. But then having it has been cost-effective so far and it saves me from guessing on who to have come out and fix things and not having it done right and that kind of stuff. With my recent claim, the guy that came out for the furnace was thorough and made sure the problem was fixed. Evidently, it wasn't what we thought it was. It was actually the air conditioning that was causing the problem. It had come on once.

When I owned a home or anywhere we lived, we always had American Home Shield. We've been with them for a long time and we've been very happy throughout the years. They've been good to us. I called them for a hose that was leaking water and they set up a claim for me. The technician ordered a hose and came back out to replace the one that was leaking. He did a great job. Everything was good.

The first time I used AHS, it took a little longer than I would have liked. It was one service request with two items. It was my washer and then my icemaker wasn't working, and the refrigerator. The technicians came from Burlington, which is an hour away. It was a long way for them to come. They looked at the washer, ordered some parts, looked at the ice maker and made a plan. Then the problem became the parts for the washer weren't available, so we had a lot of phone calls and a lot of head-scratching to figure it all out.

I had a leak coming from my ceiling. CKC Plumbing called me to confirm an appointment. On their way, I got a text message saying they’re coming. They came in and spoke to my kids. The piping wasn’t glued, it was just pushed in. They just added glue to it. It was coming from my kitchen sink, but it was leaking inside my basement. The repair really helped because my basement doesn't stink. It was from the water dripping, the mildew smell. I would definitely recommend AHS because it's fast, easy, quick service, and straight to the point. So far, everyone I met has been very nice.

American Home Shield's service is far superior to the other ones. The other service does not include a tune-up or a checkup on the air conditioner. Although American Home Shield charges for that, it's a very small amount of money. Then they just tell you to let it go till it burns out. They are right on top of the maintenance, so it saves both of us money. The tech who did the service checkup for us was in and out and got the job done.

Our dishwasher stopped working. The tech was super professional and prompt. He dove right in. They ended up having to order two different parts - the board and a switch. AHS did a great job.

I called AHS up and told them that there was an issue with the microwave. I would put food in it, shut the door, put in the time, hit start and it would say, "Close the door." It wouldn't start because it thought the door was open. The tech who came was fantastic. He got the microwave working in a very timely manner. I called Wednesday and he was out Friday. He explained what happened and why it happened. He did some education with me and told me how to make sure that it didn't happen again. He was saying you cannot open the door before it's done cooking. You have to wait until it does all four beats or if your food starts popping inside, you have to hit stop or cancel.

The tech was on time and professional. He wore a mask even though I was not too worried about that. I'm supposed to hear back from American Home Shield any day if they're going to be able to fix the oven. Or else, I'm going to get a new one. The technician said that if I don't hear back from AHS today, I should give them a call and see what they're going to do. So far, everything is going good. I would recommend AHS and I've been very happy.

Our recent issue was a continuation of the same claim. The requirement was that I contact American Home Shield and ask for a revisit on the same problem. And that’s what I did. We had a problem with our sump pump. The contractor replaced the sump pump. After they left, it started spraying. I don't know what he had to do to keep that from happening. But why did we have another $75 copay on our bill this past month? I called the office first because I'm still not sure what their protocol is on things. They couldn't get to it right away. Was there a way for us to block off the water that was spraying out onto the carpet? We found a way to redirect the water back in the area of the sump pump, but it was still spraying out in one of the connections.

Calling American Home Shield is a lot easier than going online. I wouldn't ever know if it went through or not. I've had issues with trying to order an appliance in the email. It's easier to just call and know that you have a confirmation number, you spoke with a living person. They gave me the name of the contractor. And then the contractor called to schedule the appointment and told me who was coming, which was the same gentleman that came out and fixed the other plumbing issue. But no one told them why they were coming. They had no idea of what my issue was when they arrived for either claim. AHS did not tell them what the issues were and I found that interesting.

So far, AHS is good. I like it. The previous claim was for clogged drains. My tenant who was there said the plumber did a good job.

It was time for my air conditioner's checkup and the technician found the coil inside was dirty. He even took a picture and showed it to me. He told me to make sure to check my filters once a month and pour back Clorox into the little tubing when I do the filter change. He was very professional and he did his job well.

The air conditioner wouldn't work, and it wasn’t cooling. I let American Home Shield know about it through their website. It said, “Within 24 hours, you'll be contacted.” It said if I don’t hear from the contractor within 24 hours, I can go ahead and call them. Then it gave me the number to call. I just went ahead and called them. The guy who came has been here before, so I am familiar with him. I was very happy with what they did.

I had two leaks, one was a small and the other one was a very large problem. It was causing flooding in my basement and causing secondary damage. I jumped on the website of AHS and filed the claim. The next day, B-N-K called me and set up the appointment. They were out there a day or so later and took care of everything. It was really easy and I was super happy.

AHS is always fast. Every time I've had a claim, they've had somebody out within a day or two. The technician that came out to fix my doorbell was friendly and professional. Things have been functioning perfectly since he was out.

The stovetop was overheating. The tech had to order a part and he came in and fixed it. It's working great now.

45 days ago, I requested service because one of the faucets was making a noise. The technician came, he looked it up and it was fine. Then a month later, the same problem returned, so I called back but it wasn't under the warranty at that time, so I had to pay again. I wasn't happy because I had to pay twice for the same service, which didn't make any sense. But the second technician worked on it. Right now, it's working fine. He was very professional. He educated me about it. He told me that if the problem persists, just call back, buy the part and they will come and replace it for me at no cost.

I had no heat coming from my water heater. The techs came out and they changed the two elements and the thermostat, and now it works wonderful. They were very nice, very polite and very helpful. Sometimes, it's hard to get online and do a claim to American Home Shield, and you can never get ahold of them verbally. I had AHS when I lived in Arizona, and now in Florida. I wouldn't change them. Their prices are great. And other than sometimes, it's hard to get ahold of them, I have no complaints.

We have a rental house in Cleveland and the central heat and air was not working. I submitted the claim and American Home Shield sent the phone number of the company that would do it. The next day, the company called and they ended up coming out that day. Great company. My daughter-in-law was there and said the tech was professional and nice. He got there when he said he would. He let her know what the problem was, went out there, filled it up, came back, tested it, and then she said he made sure to let her know that the job was finished. We were very lucky. It just ended up having to be Freon. So, less than an hour, he was there, fixed it, gone. We've had AHS on our rental and private home for several years and I've always been pleased.

A contractor has come out twice in the last two months and I'm disappointed in the repairs to the fridge. It's working but it's not 100%. They modified the repairs so that it would work but my fridge is uneven because of what they did to make it work. But the washing machine job that they did was awesome. They did a good job with the cleanup. I would refer others to American Home Shield 100%. So far, I've been very happy with their service directly.

In the past, American Home Shield has been good. Anytime we would call them for anything, they get a solution for it. They tried to fix the issue. This time, the ice maker on my refrigerator is not working. I called American Home Shield and a guy came and said it’s a factory problem. They cannot do anything about it and I don’t know what they want me to do. I’m paying for this insurance, but it’s a factory problem.

The vendor was very accommodating and the follow up was fantastic. The only problem I have with AHS is in soliciting the requests for work to be done. It’s hard to get through to the reps. Their English is not always very good. Sometimes they're a little quick on the draw. They’re not listening to you. I'm not picking on them at all, I'm saying that from a standpoint of trying to get something taken care of. Except for that, I'm very satisfied. The people that AHS had come to work on my stuff in the past have done a wonderful job. They are great vendors. I've got two policies with AHS and I’m probably gonna add another shortly for another home I got. I would recommend them to anybody.

This most recent service call I placed was for a tune-up for my air conditioning and Family Heating & Air seemed to have done a good job. They arrived when they were supposed to and seemed to have done everything they were supposed to. But later in the day, I discovered my air conditioning wasn't working so I called Family Heating & Air and they said I had to make another appointment through American Home Shield. I said, "You don't understand. Y'all screwed up something with my air conditioning and I'm gonna have to wait how many days to get another appointment?" They said that was the way to do it so I hung up the telephone and placed another service call with American Home Shield.

The plumber came to service my stopped tub. Also, I had a running toilet. The experience was easy and it worked.

Honesty Mechanical was awesome. For the AC check-up, the guy who came out and did the service, Jamie, was there first thing in the morning. He was thorough and worked really well. He was fast and on time. AHS explained a lot to me but there are certain things that I wasn't aware about 'cause I haven't had to do certain repairs over time. I just have realized how much certain costs had gone up but I maintain it and I'll continue to pay my monthly dues. The biggest thing is you can customize your plan. That's what I like about it. I pay for whatever's the most expensive plan that they have mainly because I like to be overinsured.

When my lights were flickering and we were smelling like a burning, I called American Home Shield to submit a claim. The only complaint I have is their people read from a script. What would normally take five minutes to do takes 20 because they're busy reading the whole script. It's agonizing to sit there and listen to them read off a script. On the other hand, the contractor was excellent. I called them directly immediately once I got the email.

Originally, American Home Shield was provided as a one-year warranty when I purchased the house and then we just continued it. One time, we had water on the floor around the water heater, so we had that fixed. We got the information in on the website. The website said that somebody would call within 24 hours, and then the contractor called us the next morning. The only complaint we had was that the technician didn't wear a mask. Other than that, he said it was just condensation and there wasn't anything wrong with the tank.

The oven wasn't working. I contacted American Home Shield, then they contacted the contractor. The company gave me a call to set up a date. The came. He was great. He did the service and he was gone. It was fixed the same day, so that was a plus. AHS is a 24-hour service, so that's always a great thing. If anything happens in the middle of the night, I can always get on the phone and call and make a claim. Also, they've got great customer service and they're a great company overall.

There was an issue with my pool capacitor. The contractor contacted me almost immediately. They came out and fixed the problem right away. That went well. I also had a previous service for my AC and that was not great so I probably wouldn't call American Home Shield for any HVAC stuff. The gentleman from Mr. Freeze HVAC who diagnosed the unit gave an inaccurate opinion. He was just trying to charge me more for some Freon that I did not need. I replaced the circuit board on my own and that was $900. The AC guy was questionable. At that point, I questioned what kind of contractors American Home Shield was working with.

The tech people came out and checked out the stove. They said that it's doubtful they're going to find the parts but American Home Shield said they needed to research it. I wish they had taken into consideration and paid attention to what the tech was telling them. Then, I was told that I would have the stove yesterday but I got a phone call from the people that are bringing the stove and it's not coming until Friday. I like to cook and I've been without an oven for quite some time now.

The tech came in, fixed the problem and left. He did great. The service was fine. The problem was something about a pipe leaking around the toilet. American Home Shield has been beneficial. That's why I keep it. We've used it a couple times, and it's been great.

The commode wasn't working. A tech was sent and he fixed it. He was very nice. American Home Shield is very good at taking care of my needs. They do their job.

The tech had to replace a flap in one toilet and had to replace the whole deal on the inside of the toilet in another one. I had a leaky faucet upstairs and he fixed that too. He had to replace something with a knob. Everything is working perfectly. He was very professional and he did it in a timely manner.

The control panel went out. When the contractor came out, they had the part and it was broken. Then they got a new part but it came in broken. They checked it, got a new part, and came out. Now, it's up and running. If I have an issue, I call American Home Shield and it gets fixed.

Eventually, everything works out well with American Home Shield. But, it takes forever to get them to answer a phone call. Sometimes, I have to wait an hour and a half to be on hold. It's been very difficult on a computer as well as that doesn't give me a person that can individualize my care. I've had them for 20 years and it's getting more and more difficult. They should have people answer the telephone when I call. Also, while some of their contractors have been very good, others have been very poor. I like the air conditioning company though. They do a good job.

Within a business day or two, a technician came out for my claim. They found some issues that needed repair. The tech sent his photos to me so that I could put in another request to have those issues repaired. I've also had multiple claims for heating and plumbing and so far, everything has gone well.

My daughter had had a policy with somebody else, and it was a lower deductible, but it wasn’t a good thing. I saw the advertisement several times, and I decided to go with American Home Shield. I’ve had two claims, and they've taken care of both of them. I did the claims online and both times, the claim went right through without any problem. One claim was for the garage door opener. I had the policy in place a month and a half, and the garage opener died. It was considered obsolete, so they put a brand new one in.

Comfort Temp did a great job addressing my claim. They came right out, inspected the furnace, told me the issue that I was having, were able to get the part for me the next day, came out that morning and got my service back up and running fast. I've just been with American Home Shield for about four months and when I had an issue, I called them up, they responded really quickly and gave me a number to call for a service. For my first time using them, everything was great to me.

I had American Home Shield years ago. But when I bought this house in 2012, the seller already had a policy with somebody. I kept that policy until 2019 and then I got American Home Shield in 2020. With my experiences from years ago and this time, American Home Shield has been on point.

We got two sinks in our master bedroom in the restroom. When I use the first one, it clogs up a little bit. The plumbing company got the job done and everything was great. The claim submission was really easy and then, American Home Shield got back to me really fast. So, I'm happy with the process.

The other part of the AC burned out because it was trying to run on its own, which it wasn't designed to do. Southern Comfort HVAC replaced that and it seems to be okay so far. AHS takes care of more things than everybody else does and the payments that I make every month are reasonable.

The day we got the keys to our new house, we went and the refrigerator wasn't working. AHS let me know they were contacting someone and I got an email saying it would be Sears. Sears let me know the day and the time of the appointment. They called me when they were on their way. The tech was on time and he knew within a very short time what the issues were and that they couldn't be fixed. He contacted American Home Shield as soon as he decided that it would cost more to fix the refrigerator than to get a new one.

American Home Shield sent out an email to me, saying to remember to check my AC so I got it checked out. I needed two additional bottles of Freon and the tech was running a little bit late but I got a phone call. He was nice and very informative. He had little things that you put on your shoes to make sure he didn't track in a whole bunch of stuff. I like the website of AHS where you talk about the other things that we need to make sure that we keep the AC clean, like our dryer vent.

American Home Shield has been able to do everything that I've wanted them to do over the years. I've had them for quite a while. They're a little expensive, but they've been great to work with. I made an appointment to have my air and heat system and it was very easy to do. The tech came out and there were no issues and he left.

American Home Shield sent someone for my heater that wasn't working. I was trying to get the scheduling done right away, but I had to wait until the next day. I understand because they can be pretty busy this time around. So, I called back and I've been switched to a different vendor. I was happy with it. The first vendor could not do it. So, I had them switch to a different vendor, but the other vendor also was all booked. I ended up just going with the second vendor, and early the next day, they came out and took care of my issue.

I went to the website, and then clicked on the Make Requests, and then, selected things. What is not easy is, for example, I included a pipe leak, but then it turned out that it wasn't part of my contract. But it was still available in the options for me to select. I also reported one of the faucets was leaking in the bathtub, and that's not included in my particular contract. I selected it when I made the request. But when Brick Street Plumbing called me to make the appointment and I reported what the issue was, they said that that was not part of my contract. But they listened to what the issue was and then, they came twice because I reported three toilets.

We submitted a claim about two weeks ago for our washing machine. It was making noise but the repair people said it was not broken so it was not covered. We used it for three months then the drum really became loose. A technician came out because we can not use the machine anymore and it was making a loud noise. The technician said we overloaded the washing machine and that it was overused. But it's just the three of us. We wash our clothes practically every day because we do not want to accommodate the COVID virus in our laundry. Once we get home, I take off my clothes and I wash them. But before, we only washed three times a week.

Sam was very professional. He brought his own set of towels to soak up the water that came out of my icemaker. He cleaned up everything upon departure. Everything went well. Submitting the claim was a very easy process. I went online, and followed the text, and it took no time.

I've had several contractors. One of them came recently and they were very punctual, professional and knew the moment they walked up what needed to be done to correct the problem. They went and got the parts. They showed back up at the appointed time and repaired it. Everything went well and I could not have asked for more. Those guys were great and I could highly recommend them.

Having American Home Shield is convenient. We had a leaky faucet in the bathroom and we made a plumbing claim. The process was a lot easier than it was in the past. The company that they assigned the claim to was very responsive and they took care of what needed to be taken care of. The repair was a lot simpler than what I thought. There was something that had disconnected under the sink which was causing a flow of water. We shut the water off. The tech took care of things and let me know about my other issue as well with plumbing. I was really happy because not all service people are honest like the one we got with that company. Everything was fixed. I was pleased overall.

There was no hot water. I emailed AHS first and then they sent a technician who diagnosed that I needed to replace the heater. Right now, I'm still waiting on my process.

The Sunshine team came out. They were good guys and they did a good job. Everything was fine. They made a few suggestions on things that should be looked at. But unfortunately, American Home Shield doesn't cover any of it, which was frustrating. But the actual vendors themselves were responsive and helpful, so that was good. It's also easy to file a claim with AHS, but it's painful to get someone out here. It always seems like two-plus weeks. We had a few people come for the washer-dryer set. It was two weeks delay to get someone out here, which was really frustrating. But the people are okay. It's just the scheduling isn't very accommodating.

The lady I spoke with at American Shield was very nice and helpful. Submitting the claim was quick and easy. The tech was very professional and thorough. He got the work done quickly. He didn't leave a mess.

The light of my microwave stayed on forever and it got hot. So, I turned off my microwave, waited a while, and turned it back on. It wouldn't work. The contractor scheduled a time out the following day. The tech came out the next day. He took the microwave apart and checked everything out. He showed me the problem and he happened to have that little part. He put it in and it was an easy fix. I was so worried that he might have to take it in. I'm very satisfied with my experience. I've recommended AHS to a friend of mine whose husband had died and so she has to make all the decisions. I told her "Just do them. AHS is easy and less trouble."

We had a problem with a dead thermostat. Technicians came and they were knowledgeable. We had no heating or cooling so the repair helped tremendously. AHS is a good company and I'd tell others to use it. When we got a home, we were going to be given a different home warranty but I asked that we get AHS.

The hot water tank started leaking water. I was on guard at first. They wanted the cash upfront. I wouldn’t give it to him till they did the job. I put it on the table and it worked out. The tech that was sent was cool. He did a really good job, waited to be paid the cash, and actually turned around. AHS replaced it, which I could have bought and replaced for cheaper than what this service cost me. But I didn’t have to tussle with the hot water heater, so it was pretty good. The only thing with AHS is that you have to wait forever after something’s broken to get it fixed.

There was water leaking under my furnace in the house. American Home Shield set someone up immediately to have them come out, so that was a good thing. Except that they kept raising my rates. Their pricing is ridiculous. I started out at 49.99, and now, I'm paying 71.99 a month. But Kemph Heating and Air were the ones that came out the last time and they were very good. They went up the roof and found the problem as to why the stack leaked into my furnace. The cylinder wasn't pushed down and they fixed that.

Someone came out and fixed my garage door. It was not opening and closing. American Home Shield didn’t pay for it though. I had to pay for it out of my pocket. When I got this coverage, they told me it was covered but when I got ready to use it, I soon found out that it wasn’t covered. Their customer service was fine. As far as the techs, they can get more quality people here. There was one that came out, and they didn’t do quality work. I told AHS, “Don’t even send them back to my house.”

The Freon was low on the AC and when we called American Home Shield, they gave us the company who would be coming. They called my wife immediately to confirm when they were gonna come. They came on time and fixed the AC.

I spoke with the tech on the phone and told him what the issue was, so when he got there, he already knew exactly what he was gonna be doing. He got there at the time he said he would and got the problem fixed pretty fast. I'm pleased with the service. I definitely will recommend American Home Shield. It's worth having.

AHS is worth the monthly amount. Whenever something happens, you just make a phone call and submit a claim. You could literally do a claim from your phone if you can get on that. It's very easy. I just submit the claim and forget it. Then boom, right away, I get a message. They respond right away, which is good. Recently, I submitted a claim for my heater for the pool. WorryFree Pools came out a while back and put in a filter. Then, because of that, I use them every year to open and close my pool because they do good work and I can trust them. I don't have to worry about being there. They’re gonna do it right.

Home Shield was very informative when I made my first claim to them so I was happy. They answered all my questions and they got me someone right away. The young man that worked on my sump pump seemed to be very knowledgeable but he missed something that was part of what was wrong with it. Instead of getting to replace a part, he's wired it. He said he will put it like this for right now because the water will drain from under the house, which it is doing. But it's not a permanent fix. I'm hoping he would come back and fix it. If not then I would have to call again, which bothers me because he wrote on the report that he completed the job when he hasn't. The man told me he is going to come back to do the fix but I don't think he is. I'm concerned about it.

The toilets were overflowing and it was horrible. I called American Home Shield and spoke to a rep who was very professional and helpful. Someone came out and he did a great job. I'm very pleased.

The refrigerator was working but the bottom of the seal was shredded and had to be replaced. I got an email that said my claim had been put in and Sears would be my provider and if I didn't hear from Sears in two or three days, I should give them a call. I gave them a call and they had not received the repair request. So, I had to go back and have it refiled. When the first time that Sears came out, they didn't have the right seal for the refrigerator. It took another week to get the seal but they came in, installed it, and everything was fine.

We did a claim to American Home Shield for the air conditioner for the house. It just froze up. We had a power surge in the house with all the big storms that came through. After the power came back on, for about 15 minutes, the AC never came back on. I called the claim in, told them what we had, and they scheduled up a contractor to come out here to repair it, and then we had to wait about three days. We were comfortable with it. The tech came out here, and he responded fine. He was very courteous, did great with us, and he got it fixed. Every time, AHS has been great for us. The contractors they hire have been doing good. Everything's been satisfactory on our end for them so far.

Initially, our claim for our refrigerator was scheduled for this week. But I reached out to the guy and he came earlier. So it was really very good service. I would highly recommend the company that serviced me. AHS provides excellent service too.

I refer a lot of friends and co-workers to AHS. When things go out at home, I explain to them the process and they appreciate that. If I have a really difficult situation, for example, my furnace and my air conditioning, whoever they contract with call us and come right out. The visit for my recent claim went well. The wire was cut. They fixed it right away and the air is working because of that.

The guy from Angel Appliances was very polite. He did what he needed to do, ordered the parts, and fixed the issues, except the microwave. I got an email that I have to pick a microwave. But I had another claim, which is for the furnace, and the furnace is separate from regular appliances. It was a different call and instead of paying $100 for what I believe to be everything, it turned out to be $200. That’s not the way it used to be back in the day.

The overhead microwave went out. When the tech came, my wife was there and she told me he was in and out pretty quickly. We explained to him what was going on over the phone and from there, he had a pretty good idea of what it was and brought the part with him. He repaired it. I've had numerous claims with AHS and everything was wonderful. I've used the plumber that they sent out couple of times. I've had the same microwave worked on a couple of times. I also had an air conditioning problem and then I had the thermostat worked on in the last year and a half. I've had my automatic garage door opener redone here a while back, and also had to have a hot water tank put in. I've had no problems. But unfortunately, anytime I've talked to American Home Shield, it's been with someone overseas, and I haven't been real happy with that.

We're very happy with American Home Shield. We had a water heater replaced and the whole claims process, from call to installation, took six days. We also had a claim for the washing machine and it went good as well. We have to have the unit replaced, but it seems like they're covering it.

American Home Shield is very good, helpful, and efficient. Once I telephone, they help me solve many problems. I got a broken air conditioner in the summertime, a broken toilet, and the oven recently. But the company hasn't come for the oven issue. I've been waiting for more than two weeks now. But the toilet, they came very efficiently. The toilet leaked a lot of water. The plumbing came several times to fix it. It's very good so far. The plumbing is a good company. I will continue to use AHS next year.

We got the walls replaced in our shower stall and after we realized that we could not replace the piping that goes with the new shower set we bought, we had to put the old set back on. But then the handle broke. The plumbers came out and said that they wouldn't cover the removal and replacement of that other part because it was already busted. I really enjoyed them both. One of them was an apprentice. The main guy gave us some advice and then the other one was checking to see how everything was done. I appreciate that they are willing to give us advice rather than trying to charge a bunch of money for stuff.

There was a small drip at the water main as it was coming into the house in the basement. The technician who was sent out was very kind, answered questions and took his time. He didn't seem hurried. Now, the drip is fixed. I had American Home Shield in the past at a previous home. The service was okay. It wasn't as good as it is now. It's much easier to request a service now. I like that there's follow up in a digital format like in emails or text messages.

The techs did an initial assessment of an issue that I had with my dishwasher and determined that it was unrepairable. Today, they're bringing out a new one. American Home Shield has done a great job. I've been very happy with their service whenever I have to take advantage of it. I have recommended it to others.

The most recent claim was for my microwave that wasn’t working. The contractor had to order a box. It must have something to do with a heating coil because it would run and you could smell something but it would never heat up. Everything was handled in a timely fashion which I was used to because that isn’t the first time I've called AHS for something. Everybody that I had dealings with with my water heater, with my furnace, and now with the microwave, has been very professional and pleasant. I'm very satisfied.

The contractor fixed the ice maker but you can't take the ice from the inside of the refrigerator because the whole thing freezes into one block of ice. We have to call them back and tell them to come back out. American Home Shield’s copayments are too pricey but it's better than having to deal with the problem. It's convenient and they’re doing their job.

It took about a week for someone to come out to fix my malfunctioning refrigerator. Then the tech just diagnosed the problem and ordered the part. He said that it would take one to two weeks to get that part and he just came yesterday. We also had to have a microwave replaced and I was satisfied with that claim.

The handle on the microwave was broken off and the temperature on the range was not consistent. I'd set it at 400 and it would only go up to 300. AHS sent a technician out. He was efficient and he determined that the microwave was not fixable. It was their second attempt to fix it. For the range, he ordered a part and replaced it. We waited about two and a half weeks and it turned out they ordered the wrong part. We had to wait another week for the real part to come in.

We had a leak in one of our pipes in our basement. While it wasn’t too bad, I did a claim to American Home Shield. Their claim submission process was pretty easy.

My hot water tank started leaking around the bottom. I called late morning as soon as I found the leak and that afternoon, Brick Street had a guy here. He examined the tank, took pictures of it, and said they would have to send the pictures in to American Home Shield and see if they would authorize the repair. That was either Wednesday or Thursday. Friday came up and of course, the weekend. I called AHS and they said they don't do anything on the weekends. Monday came, I called both Brick Street and AHS. They said that they were working on it. It was Tuesday or Wednesday before the guy finally came out and replaced my hot water tank. And all that time, it was leaking in my basement.

I just got the policy and it was like as soon as I got it, everything fell apart. That was good timing and a blessing for me. Recently, my stove was getting too hot. The next day, one side of my oven was hot and the other side wasn't. When I looked in my oven, I thought it was on fire. I filed a claim and was told that I would hear from a contractor within 24 hours to schedule an appointment. It was maybe a couple of weeks or so before they were able to get out here so we weren't able to cook anything but we were very happy that we didn't eat at home. For my stove, the tech said that they had to replace something that was on the inside of the stove. Then he had to put a new heater coil on the bottom and everything went well with that.

We've used AHS a few times and it's going well. It's come in handy though I wish they did vinyl siding repair. We replaced our microwave recently with it. We also did have somebody come out and look at the AC because we had a musty smell and they were able to resolve the issue. They're a good company. It seemed like they had to travel far. Their van didn't have Columbia as a location. The people that came out last year for the AC repair were local but we found them less courteous and less thorough.

My most recent claim to American Home Shield was the same issue I had back in September when the first technician came out and he said the receptacle in the front porch needed to be replaced. By the time I got home, he had already done it. I asked them to not come out again because he didn't give me a chance to ask any questions.

The gentleman came at the time that I was told and he was very professional. Unfortunately, he couldn't help me. It was not American Home Shield’s fault that the guy couldn’t do it. It’s in the contract that they couldn’t. So it was just one of those things.

We had a water heater that went out. It was leaking. We had a little bit of trouble trying to get in contact with the plumbing company. The plumber and American Home Shield weren’t in sync on how long it was gonna take to get things moving as far as getting the materials together. The plumber thought it was gonna be a next-couple-of-days thing, but it ended up being a week and a half type of deal. Other than that timeline issue, everything else was in place and the actual work went well. Communication went pretty good and the app was pretty straightforward.

We had very good service. Now, I'm waiting as the contractor is supposed to get back to me to let me know when the part is gonna come in for my stove. They were at my house on Thursday. Hopefully, I'll hear from them today.

American Home Shield picks good people. They must be going through some type of vetting process 'cause they always seem to come out and do a professional job and always act courteously and professionally. Only thing is whenever I have to call in to American Home Shield to make a request, it's very rarely somebody that knows about plumbing, electrical or anything like that. Nonetheless, they still end up getting me taken care of.

Realty Rekey was great across the boards. They were professional, wore masks, did everything, great at questions, did some extra lock stuff for me that wasn't covered, and it was great and it was cheap. It's extremely easy submitting a claim to American Home Shield. You just click what you want, and then you get a call from the person that does it. American Home Shield is good. Go ahead and do it.

The claims process with American Home Shield worked good. It was quick and efficient. We had a water leak at the toilet and a tech was scheduled within 24 hours. He fixed it.

We called the American Home Shield and the claim process went smoothly. They contacted the Kelley Brothers and we got a call from them. We set up a time for the service and they showed up on time. They were very knowledgeable, professional, and pretty quick. They knew what the problem was and fixed it. Everything went well.

The door on the refrigerator broke. It needed some things done to it and the tech fixed everything. He did a good job. He's had to work on my dishwasher and washer before and did a good job on them too.

Our AC was frozen and American Home Shield was really easy to use. I didn't have to find a contractor. They just found one for me and sent them my way. The techs were good and very professional, too.

I smelled smoke and the air conditioning wasn't running. American Home Shield told me that the contractor would be out. They were punctual and efficient. They came in and found where the wires. The ac overheated and there was no fuse. They corrected it and that was it. I've had AHS for years. And before the air conditioning, they sent contractors out for my washer, dryer and the refrigerator freezer. The only problem with the freezer was the availability of the compressor. And before that, I had two calls on a microwave. We have always been satisfied with them. They're good and fast. It's worth the money. Air conditioning can run a lot of money to replace.

My water heater was leaking. In a day or two, I got a response from a technician. They came out immediately, surveyed, and gave a diagnosis. Not soon after, American Home Shield contacted me to discussed their diagnosis and what my plan covered. The technicians kept me informed every step of the way from the diagnosis, to the ordering of the parts, to the length of time it would take to get the parts in, and then the length of time in which they would come to do the work. I really didn't know how AHS's process goes but they walked me through it every step of the way. So, I'm very pleased with them.

When I call American Home Shield, my issues are addressed. This is the first time that I will have them do some follow-up work. The repair guy fixed one part on my plumbing claim and on one, I needed a new faucet. He told me he can order it and that I can also choose one that I like and he'll put it in. So, that's probably what I'll do. Northeast Florida Contractors was very good but one other group that I had that I got from American Home Shield wanted to tear down the wall. I wasn't crazy about that so I waited a while and I called again. This guy went in there and I told him what the problem was. He looked at both areas. He opened it up and fixed it. He said that I shouldn't have any more leaks there. The service with AHS is beneficial and good. It's like having someone you can call.

The refrigerator side wasn't working properly and everything was spoiling. Also, on the door of the freezer side, the water doesn't come out, it's broken. It had to be replaced. I called GE and they said that they would be sending somebody out to fix it and they gave me a date. Then, they canceled it because they knew they didn't have the part for the door. It really aggravated me. I told them that they had to fix the refrigerator side because my food was spoiling. They got somebody that same day to do that. He was fantastic, nice, and did a good job. Now we're waiting for the freezer door side to get here, but it hasn't come. I was always pleased and impressed with American Home Shield.

The techs came fast after my initial call and they did their job very efficiently. Everything worked out very well. I have had a good experience so far with AHS. Every time I needed the service, it was good.

AHS has helped us tremendously. There was a leak that Ken Tyler Plumbing detected and fixed. Also, when the icemaker on the bottom of the refrigerator wasn't working, the tech fixed that wonderfully. But there's another issue with the refrigerator and I've called the number but the tech didn't answer.

I had an outlet behind my couch that's connected to a switch, and if we plugged anything in, it would blow a fuse. I went online and I submitted the claim on American Home Shield's website. I love the website. I've been using their company for a few years now. They tell me that they'll contact me within 24 hours. I recommend them all the time.

We had a guy come out and look at the air conditioning. We got one room that was not getting much airflow. It's at the end of the run. We checked everything else, and everything else was fine with it. Doing the claim to American Home Shield was easy.

I had some backups and stoppages. The claim went really well and the plumber was out that same day. He had to snake the drains and check my septic. He recommended that we have our septic pumps cleared. He was very professional, informative, and patient. I can get annoying but he was very understanding and he answered all my questions.

AHS will help you with whatever issues you'll be having for your appliances. My first claim was for the refrigerator that stopped working. I called for a technician to come out. There was some delay in getting them out because of COVID. A couple of times, I questioned the American Home Shield people and they were able to assign some tech. He came a couple of times and after that, he mentioned that we needed to replace the refrigerator and refrigerator has been replaced. For my second claim, AHS sent a tech and he diagnosed the water damage in the vent. He said that needed to be replaced. Within the week, we scheduled another appointment and within the three weeks, I got a part over that particular company. The next week, the tech came and installed as he promised. Yesterday, I submitted one claim regarding my dishwasher. AHS assigned a contractor but yesterday evening, the dishwasher started working so I canceled my service request.

When I first placed the problem with the plumbing, the rep was telling me that if there was a problem with an appliance, it would be replaced with the same model. I don't think that that would be possible as a lot of these appliances that are in my house are like 20 to 30 years old. Those models don't exist. I asked, “Wouldn't you give a similar kind of coverage to what was there rather than trying to find the same model?” That was kind of confusing.

The heater wasn't turning on. Jason went up there and he fixed it. I like the convenience of this warranty. I have people that are bonded, licensed, and reputable. I've been pleased.

Our dryer broke in May 2020. They were quick to send out technicians for repair but when it came to replacement, we are still waiting. It’s March 2021. We did get an email 2 weeks ago confirming a replacement has been ordered, but we still haven’t received response from customer service—though we have emailed them twice since receiving confirmation of the order.

I had American Residential Warranty for two years and I changed over to American Home Shield in March because of ConsumerAffairs. I went online on my phone, and they asked me a certain amount of questions. I answered them and they said they would suggest the best warranty for me. I already had American Residential Warranty, but American Home Shield also came out first, so I chose them. I didn't get the runaround once I made the call to American Home Shield. Even though I was disappointed a bit, it was not the same thing. Once I called American Home Shield and I told them I needed my garage door remote changed, they said that would be a separate charge. I didn't do it, but I understood.

We didn't have any electricity in the two front rooms of our house. Come to find out it was a GFCI outlet on the outside of the house. It was connected with that. So, the electrician had to replace the GFCI outlet. He was great. He even told me what he was doing and explained to me why he was doing it. He had to check each one and how each outlet has two sections to check, a positive and negative. This experience was great. The first time I did a claim to American Home Shield, I was told I could get a maintenance on my air conditioner for $75 and they charged me $100. They were supposed to look into it and I haven't heard anything. So that experience was not great. As far as I'm concerned, I was overcharged $25.

I've done it both ways, online and over the phone, submitting a claim to Home Shield and I got a very prompt appointment. It was within a day if not the same day. I made claims for the garbage disposal and the dishwasher. Everybody came on time, was professional, and polite. I would recommend Home Shield to new buyers.

I did a pre-season check-up and the technicians showed up on time. They did what they needed to do and told me that I need to replace my whole system. The thing is they still haven't filed their report, which is a little annoying. They were supposedly doing it this morning. I had other people look at my system and everybody agrees that it needs to be replaced.

The dishwasher was broken and the repair guy fixed it. The claims process with American Home Shield is usually fine and this time, it was good.

I had American Home Shield for a good many years. Last year, I was so disgusted, because last year was our pandemic, and my refrigerator went out. And they sent the crappiest company of all. I've dealt with that company before years ago. And I said, “You're sending me this person?” I had somebody come before that because my refrigerator went out, we were in a pandemic, I lost all my food. We couldn't even find any food so I didn't want to lose any more than I had to. If I had an opportunity to buy some meat, I needed somewhere to keep it.

When I had American Home Shield in Washington State, I was thrilled. I told everyone to get them and everyone did. Then since I moved to Nevada about seven years ago before this time, I had called AHS twice. Both times, the service was bad. Them not paying for a lot of things was bad. I had some plumbing stuff done, and the guy left and he didn't really fix it. I have five kids. When I called to say, “Hey, it's still an issue,” I got a, “Well, it's past the time we can do anything about it.” I was like, “Whatever, life is too hard. I'm not dealing with this.”

The technician was professional, very knowledgeable and helpful. I like him and the whole experience from him coming out and taking care of our garage door. American Home Shield is a good insurance policy to have. It just makes it easier not to worry if something breaks down. So, I would recommend people to AHS.

I had an icemaker put in through American Home Shield. I feel good about the installation because the techs came in and did what they needed to do, and they were gone. Everything was good. Overall, I like what AHS does. When you give them a call, it won’t be long for them to call you back with the information of the people that would come out to your home. They asked different questions like if I had been in touch with anybody with the virus. Everything that they do right now is good.

American Home Shield got me in contact with somebody. He was very knowledgeable on what he was doing. His wife was helping him. She seemed to be a big help too. Everything went pretty well. I was glad he came out and got everything taken care of. We still have damage to the floor. I had to call the actual home insurance company to come out 'cause all my floors have to be replaced.

The dryer wouldn't heat. We called American Home Shield, and they originally referred Sears. But, apparently, Sears never got the work order. American Home Shield said they were coming on Thursday, and I called them on Wednesday just to confirm everything. They had never gotten the work order. So, I called American Home Shield back. They pulled that work order and then assigned Speedy Air. Speedy Air came out and fixed it within 15 minutes. The tech was very professional. He went out and got the part that was needed and installed it. Everything's working fine. Overall, the AHS contractors are very professional and very good at what they do. The claim process with AHS is fairly easy. It is a quick 100 bucks, which I think is a little expensive but they respond fairly quickly.

American Home Shield has been very prompt with services. The tech was professional and everything went well.

Every technician that has come out to my house so far has been professional. Recently, my upstairs HVAC was not heating and because it's cold out, it was just throwing around whatever the room temperature air was. By the time the repair man came out though, it seemed like the issue corrected itself. He didn't fix anything. He cleaned out a filter in the HVAC unit and he just double checked to make sure everything looked good with the system. He didn't see anything wrong, and the heat just started working.

American Home Shield is one of the better investments I've made. I was kinda leery about it. I did the pros and cons thing to figure out if it was worth it and it is. I've had to replace my home furnace system and American Home Shield assisted me with that. Also, the contractor, A-Advanced Home Services, gave me my options, told me what was going on, and laid it out nice and concise. I really appreciated it. I've had nothing but a great experience.

The tech did a good service and he was professional. AHS is very useful, effective and cost-saving.

I booked everything online and the process works for me. It works for my husband too. When our AC wasn't cooling, the repair company fixed it. There was something additional wrong, so they had to come back and fix it before the ticket was closed. They did a good job.

I had an air conditioning tune-up and the tech found stuff that were wrong. He replaced the capacitor on one but he's got to order parts to fix the other one. He was very clean, laid down a blanket before he put his ladder down and wore these slippers. He was very respectful. So far, AHS has been good. A contractor also came out on a washing machine and AHS had to replace it because they couldn't find any parts.

When I filed a claim, it was answered too quickly. Within a few hours, the vendor called me and set up an appointment within a couple of days. The tech was very pleasant. Half of the plugins were not working and he changed out the first plugin on the circuit and cut tips of the wires off. It was fixed. It was an extremely positive 5-star experience.

When I first came to American Home Shield, when I first bought my house, they left me without water for 10 days. I was so upset. I said, “I just wasted my money. This is insane.” Also, some of their claims representatives are awesome but some of them don't have a clue. It’s because their English is not great. With the pool stuff, there was an electrical problem, and the rep was telling me that the electrician could handle it. I said, “No, I have an electrical problem in the house and a problem with the pool, and it's two different things.” She argued with me and said, “I will take care of it.” But then it took several times and tries before that got straightened out. But the techs of AHS have been awesome. If they had to come back, it was because they didn't have the part with them. They came, they looked at the problem, they ordered whatever and they came right back and put it in. I've been very pleased.

My oven wasn't working so I put in a claim and Antech Appliances came out. All we had to do was remove an oven liner at the bottom. The technician just took it out, ran it, turned on the oven and everything was working fine. Then he did a few tests to make sure that was it and that was it. He also told us, if we did want to have the liner, what we should have. It was really easy and convenient to use American Home Shield. I just went online, put in a few things, and then I had a call. Everything is all in one place, which I appreciate.

I had to reopen the ticket, but I reopened it Saturday because it was backed up again. He again came and ran that snake through. He told me when the issue happens again, I should request or have them run a camera down in there to see exactly what the issue is.

The tech of Heros came out for my claim. I had a leak but we didn't know where the leak was coming from. It was in a carport in the storage. So we went to the apartment above it and we looked under the sink. The tech said he could hear water so he cut into the wall under the sink upstairs. He said he could almost get to it but he couldn't quite get to it. I had to get access for them to get in there to repair it. I ended up getting somebody else go out there and I showed them the leak. They said the leak was coming from the storage closet. They cut into the ceiling in the storage closet and that was where the pipe was at. They exposed it all. I called Heros. The techs came back out and they repaired that. I'm happy and satisfied.

I had a leak under the sink in the bathroom and it went well. The plumber from Water Control came in and did a great job. He solved the problem.

We have a home warranty on two homes, on a vacation home andon our primary residence. The vacation home is very easy. It's been a piece of cake. On our primary residence, we have higher-end appliances that people are not used to working on to. So it created a little bit of a hiccup at the outset that we ended up having to have three repair contractors come out to finally get it fixed. That was a little frustrating. But after we got through a rough patch, everything had been going quite well.

I had a garbage disposal issue and when I submitted a claim with AHS, I did it on the website and it was really easy. Then, the tech who came out was very friendly and very professional. It was a little smelly outside but it wasn't a big deal. He tracked in some water and wiped it up. Everything was in great condition and I got a better disposal than I had to begin with. I was very impressed. All in all, having AHS is cheaper than paying to have the work done piece by piece. With AHS, I'm just paying the one thing a year and the service fees. So, I'm real happy and I'll keep the warranty for a couple years here.

Our AC wouldn't come on. We would turn the unit to AC and nothing. It wouldn't even click over. We submitted the claim and American Home Shield sent it to a local AC repair shop. The gentleman came, and it was our thermostat that was bad. He had the part in his truck and he got it taken care of very nicely. I've had American Home Shield for several years and I've had different things off and on. There was one experience where I kept getting dropped on and they were having issues with their phone service one day. But other than that, my experiences have been really good.

American Home Shield is affordable, and their process in trying to get repairs is easy and efficient. It was my first time submitting a claim. It was a Sunday. I knew businesses open on Monday. So, when I submitted my request, I was glad that I was able to submit it on Sunday. And then Monday, things went into action. The timing was good because I didn't have any hot water. The contractor was able to come out right away, assess the situation, and then make the install very quick as far as opening up their schedule.

I’ve had good experiences with American Home Shield. My air conditioning wasn’t working and when I called them, I was told once I submitted the request that the contractor would reach out to me within 24 to 48 hours. And if I didn't hear from them, to reach out to them to schedule a time. The contractor was great but we had to work around the weather and it took two weeks. They couldn’t work on the air conditioning until the weather situated itself. Still, they were very responsive and informative. They did what they came and needed to do.

The ice maker on the refrigerator was freezing up. The contractor that was sent was quick and in and out. They had to order parts and it was fixed. We've been happy with American Home Shield so far.

We had a garbage disposal that there seemed to be a light switch for but it was not functioning. Then there were some lights that were hanging over the kitchen area that if you plugged something in to an entirely different outlet in another part of the house, those lights would go off. We had a contractor come try to figure out what was going wrong with those two electrical issues. I did it through the AHS website and it was helpful enough for me to figure out exactly what I needed to do. It wasn't complicated. I've seen a lot worse. I was told I would get a call within a day or two to schedule the time which did happen. The contractor called the next day and set up an appointment for a time that worked for me. When the technician came out, he was super helpful. He not only fixed it really quickly but was also able to explain what had gone wrong and how he was able to fix it.

The washer was making a really loud noise. The technician took the old part out and put the new part in. It took a couple of weeks for the part to come in. But that's understandable with what's going on. It was my first time using American Home Shield and it went very well.

A guy named Rudy from Swift Plumbing Incorporated came out for a gas leak and he took care of the problem. He did a thorough check. He went underneath the crawlspace and checked the piping that leads up all the way across and out to where the meter is. He checked if there were any leaks and he couldn't find any. Then he went and checked the flex tubing. I had somebody else come out before that. He checked and everything looked fine underneath. But Rudy found it was on the stove and he showed me where it was at. He replaced the valve and that was it.

I have been dealing with this claim since September of ‘20. Initially, the claim was for an ice maker that stopped working. J Coppock International here in Columbia was contracted for the initial service call. They came out on three different occasions to diagnose the problem and order some parts that they suspected was the issue but the problem never got resolved.

Recently I had a leak in my ceiling, and when People's Plumbing looked at it, it was a pinhole in one of the pipes. They had to cut a hole and replace the pipe. Whatever mess they made, they cleaned up, so I was pleased with that. I found them to be very professional, and they explained everything to me exactly what the issue was, and how they were repairing it. This was the second time I had a pinhole repaired and I was quite satisfied with them. It's just sometimes, I don't like that the issue can't be addressed right away. I have to wait for the contractor, and sometimes, I have to call back. One time I even had to get a different contractor. It's a little frustrating sometimes. If it's an emergency, I would have to call electricians or plumbers right away. But fortunately, I haven't had that issue.

I've done claims a lot for a few things, including the refrigerator and washing machine. When we had a leak, someone came out and observed the problem, but it entails a lot of different things. I have the home insurance picking up the way for everything else and I'm gonna call him back to give me an estimate on the plumbing. Other than that, the guy was great. He came in two days from when I called. With other contractors, they take a long time to come out sometimes. I've had to wait a few weeks for the contractors and I wish it was a little sooner to take care of the problem. Still, everything was wonderful and professional.

We're moving here from Vermont and a friend of ours told us about the Home Shield policy and how they have all these coverages. They moved into a house and the very next week, their AC went out. Our friend said Home Shield has this thing down here for preventive maintenance and everything else. We never heard of that before so we just got Home Shield.

The bathroom fans shorted which in turn took out my light switch in the bedroom and also whatever was connected into that lights within my garage. They are all daisy-chained together. My wife called in a claim to American Home Shield. When the tech got there, I told him what happened. The service was decent and everything’s fine. Now I have light and basic needs were met. I recommend American Home Shield.

We had a refrigerator and the ice maker wasn't working. The tech checked it out, ordered the part, and called us when it came in. He replaced that part and now everything's working fine. We also had an issue with our microwave which ended up being a fuse. He checked to see what could have possibly blown the fuse but he couldn't find anything so he replaced it. I'm happy with my experience. AHS is a great product and I recommend them.

AHS is a good service. The contractors, for the most part, had been professional. It works pretty well. There had been times though where I've had problems getting in touch with the contractor. I had to call American Home Shield to get another contractor to come and do the work. But with my recent claim, it was satisfactory. The guy was on time and prompt.