American Home Shield Reviews

I've been with AHS since March. I switched from somebody else. AHS appears to cover a little bit more and the rate was a little bit less. However, I can't email, text or chat with them. I have to call somebody. It’s like, if I have a question about my contract that isn't rushed, I have to call them and sit on hold for a while. I couldn't just send an email saying, “Do you cover this based on my contract?” Somebody also said something about preventive maintenance, but I couldn't really see and find it.

The AC wasn't cooling passed 75 or 76. When I turned it on, it did start working because it was 80 and then it cooled down to 75. I submitted the claim early Thursday morning and then the contractor was here on Friday. They called me and said they were on their way. The tech was very professional and very polite. He put the things on his shoes before he came in. He explained to me exactly what he was doing first, came back in and told me the issue. He fixed the issue and waited around to make sure that it did come on and start cooling. He also checked the Freon.

I have been without A/C for 15 days and don’t feel I am any closer to getting the new unit I need than I was 2 days after it went out and the technician told them a new unit was needed. Hours on hold!!

I was able to work with Robert ** from American Home Shield to compensate for partial repairs. Mr. ** was very accommodating and worked hard to resolve my issue. As a result of my work with Mr. **, I am satisfied with the outcome.

I was with American Home Shield one year previously and I signed up with them again this year. I like their professionalism and they get in it right away. They’re excellent and the experience has been wonderful.

I had an issue with the kitchen faucet and the tech called to let me know when he would arrive. When he came, he assessed the problem and said he had to go get a part. He got the right part and it's a duplicate of what I had before. He installed it efficiently and quickly. I was tied up with the dog at the time, but it didn't take very long at all. It surprised me. He was through before I was through with the dog. He even asked me for an old towel so he could wipe up the water inside of the cabinet. I couldn't have asked for a better appointment. I've had a lot of repairmen come over time so I was really amazed at how efficient he was and the service responded to my needs. I was very pleased.

The air conditioner was leaking and there was a lot of water pooling on the top and falling at the bottom. A-US came out and worked on it. They had to come out again because it was still leaking. The tech found the piece that he needed to fix but he didn't have it so he had to order it. Then he came back and put it on. But he had to come out a couple days later because it was still leaking. He cleaned off a coil and then it was doing okay. But it was still backing up. Another guy came out and had done stuff to it and it was okay. Then it kept backing up and backing up. This last time the guy came out, he had taken a piece of pipe off and put a plastic tubing part on there. Right now, it's doing good.

American Home Shield sent Central Heating and Air Conditioning out, and my experience went great this time. The year before, the contractor didn’t wanna fix anything, and they didn't fix anything. I had to get my son over here to get it fixed. But it was not Home Shield, it was the air company itself. He was the same guy. The first time he came out, I was in a really bad health state then. I just came out with pneumonia, and he talked down on me. He talked like I was just a little regular chap on the streets. It's something like somebody put their hands on the fence and bent them down. I asked him, “Are you gonna fix it?” He said, “No, I ain’t doing that kinda work. I’m just not doing it.” He left here and he didn’t do it.

Basing on word of mouth, we started with American Home Shield in June. I did a work order online with them and their contractor DRO called me in less than 15 minutes. He told me he could be here in 30 minutes and asked if that was okay or if I needed to reschedule. I told him that was fine and he came right on over. He did the job and I haven't had any problems.

We called Home Shield and they just did the claim over the phone. And then, my wife dealt with Home Shield when the contractors came to the house. Heritage Air and Heat fixed the AC the first time. And then after two weeks, the AC stopped again. The guy came and the tech said they thought there was some kind of blockage. I don't understand how it can have a blockage when they put that new stuff on there. My wife was not happy because even the first time when they came in, they left a couple of mess in the attic and she had to clean behind them. They bent some filters. Also, some of the guys were in a hurry. My wife was not happy the first time with the guys.

I had American Home Shield before in my other house when they were charging $50 or less. I've had them on and off and when I got this house, after a while I decided I need to have them do it. I like the security of having them just in case. Sometimes they're a little bit different depending on the subcontractor. But they're great about sending usually the right contractor do the right job. I'm bad about that. If you really want the contractor you had before, they're good at sending them too.

I've used Home Shield twice and they were pretty professional and quick. They did the requests overnight and next morning, they said a tech was coming out. I had a claim when the appliance wasn't working. When you hit start, the numbers would come on and the timer would count down, but it wasn't turning on. When the tech got here, he quickly explained what happened and what it was doing and he knew exactly what to do. So he took it off the wall and opened it up. He was able to change the switch and went straight to it.

I've only filed a claim with one company. S & L Air Conditioning came out recently and they figured out what was wrong. However, they haven't finished what they came here to do. I contacted them to come back out and they did. They still didn’t finish what they needed to do, so I contacted them again. I still have a bigger hole in my wall where an access panel is supposed to be. I haven't called them again to come back out. Filing a claim online with American Home Shield is a faster process than doing it by phone.

I've been with American Home Shield for six to eight years now. The competitors still ranked below them that is why we stayed. Putting a claim is efficient but they only use one sole individual, like Myers Comfort Specialist. So, if it’s plumbing, heating, or if it’s AC, it’s Myers. There’s no competition so that’s why Myers isn’t worried about anything because they’re gonna get the job, and you have to pay $75 copay no matter what.

I only have one claim with AHS and it worked well. I submitted it online and I followed up on the phone. The service of the contractor that came was good. The technician had a nice personality.

I've been with American Home Shield for a year and a half. Then I stopped it after switching over to Choice for about three months. It didn't work out with them, so I switched back to AHS. I've had it since then, for seven months. The AC was leaking water from the air condition pump. The contractor came and exchanged the part out. I was very impressed with this last time because they were so quick in correcting it and fixing it. For the particular item, they gave me the date within a couple of days, but it was a week before they could get to me. Other than that, I didn't have a problem.

The first AC repair company sat there and waited almost two weeks before they could come out and evaluate our AC unit. I had to keep calling AHS to schedule the appointments. We also paid an additional almost 200 bucks for Freon and we didn't understand why that didn't go to American Home Shield. Then the AC still broke. So Integrity had to come out less than two months later. Integrity was fine compared to the last person that was there. They made my appointment the next day and was able just to come by and evaluate to see the parts they needed versus pushing me down on a waitlist. The issue was the compressor and they were able to fix it immediately and get us back out of inactive.

It's better to have a warranty than without and if you don't have it, you're going to be spending a lot of money. American Home Shield saves you a lot of money and they are extremely helpful. When I wasn't getting any hot water, I called them the day after and they were able to locate somebody. Then, they sent them out right away, which was good. The people that came knew what they were doing and they got done in a timely manner. I had no problems with that and my experience was very good.

I like that AHS is convenient. They always send somebody that's pretty good too. It's definitely worth the price. Recently, the contractors that came out for my refrigerator claim did great.

Submitting the claim was very simple. I just made a phone call. The Freon wasn't doing what it needed. May Heating and Air had to replace a part and then put $632 worth of Freon in it. But that was less than having to do a whole new thing and I was grateful for this Home Shield contract. May Heating and Air was very thorough and efficient. There was another part that had to be fixed that Home Shield had to send an electrician out to fix. That guy came out and got it up and running. I was pleased. The AC is working fine.

My shower wouldn't turn off. We've been having trouble with the handle for a while. We just have gotten by and got it to work as good as we can annoyingly. Finally, it just stopped turning. It was on. After I took a shower and then it wouldn't turn off. But for my plumbing set up, it has valves for each water supply so that I could cut off the shower and it was fine. I went online to submit a claim and it was straightforward. Their system didn't recognize my account one night. But it was just some issue they were having temporarily. I did it the next day and it was fine. They sent an email about when to expect the contractor right after they did the commission. The guy they sent out was pretty knowledgeable and out of his way to be nice. He's a cool dude. I can shower in our master bath now without having to worry about turning pipes and valves on and off.

The Sears contractor was very knowledgeable. He knew what the issue with my dishwasher was right away. It was something about some wires being loose and he fixed it under 10 minutes. It was pretty quick and the service was good. Overall, I’m pleased with American Home Shield and their claims submission is super easy.

I've never owned a home that had a septic tank and we kept getting a bad smell in the house. The neighbors were the ones who told us that it might need to be sucked out. The guy from Stephenson Septic Tank showed up and he found it right there. He dug the thing out but he said that wasn't our problem and it was working properly. He was knowledgeable and he gave me quite a few tips on different things. We have two bathrooms but we have only used one because there are only the two of us. He said that we could be getting the backup smell which could be caused by the trap drying out on the other bathroom. So, it didn't need to be sucked out. American Home Shield is a great program and for the price, it’s peace of mind. It’s a great thing to own and I've told several other people about it that have already gotten on the program now just since I've been up here.

The contractor had good customer service. They did the job right. My water heater wasn't up to code when they got here so American Home Shield paid for the new water heater then I had to pay for all the additions to make the water heater up to code. I recently got American Home Shield and everything seems to be okay so far. It's helping out quite a bit. The plumbing company's coming back out tomorrow to check on a leak below the house.

Heating and Air came out for the AC checkup at first and then the blower on one of the units wasn't working. The unit didn't seem to be cooling the house so they came back out and took care of that. They were very friendly and professional. Since they’ve been out, the AC has been working very well. It helped a great deal because, currently, I'm on 100% telework. I'm here all day, every day. I've gone from being warm in the house to being comfortable.

My dryer went out. It was one of the fuses and it wasn't getting hot. I called American Home Shield and they took the $75 out on a Sunday. The next Monday, the two guys came out and fixed it. They didn't tell me what it was but my experience is good. They called and made appointment. I like the fact that I already had the card on file. Before the contractor came out, American Home Shield had already taken the deposit. That way, when the contractor comes out, you don’t have to worry about writing a check or having somebody be there. If you're not there, you don't have to worry about payment. I enjoyed this experience and that was my first time even having a work order put in with them.

I was having a problem with our refrigerator. It’s a Frigidaire refrigerator and it's not terribly old. The electronic brain across the front was blinking number four on the refrigerator side, and the freezer side was number six. Everything in the freezer and the fridge all defrosted. We luckily have another fridge in the garage so we put all the goodies out there. We called American Home Shield then they sent out the Jea’s Appliance.

Recently, the outside compressor fan of our air conditioning stopped running and would not come back on. We called the 800 number, and then Home Shield sent us an email or a text that told us who is the person who would come out to do it, and then we got in touch with them. That's how it always works. Home Shield referred us to On Time Plumbing & Heating and they're a great company. We have had issues in the past and they've always come out and fixed them really well.

Jensen Mechanical came out and repaired my AC. The AC wasn't cooling. I went online and did a claim to American Home Shield. It was easy except they won’t let you choose two AC units in one claim. I had to do two separate claims. The first time it happened, I put it in the claim that my AC wasn't working. Then when the technician got here, they would only look at one. They would not look at two units. So, I had to wait and call another claim in. Now I know that I have to do two claims, but that was never clear. Jensen was good. And it’s been easy working with American Home Shield.

I called Home Shield three times about my drainage. It wasn't draining properly. A couple of guys thought they had it fixed, and couple of guys thought the coil was tilted the wrong way. It wasn't draining the way it was supposed to go. The last guy that came out thought that. He thought he needed a helper to dismantle it and put it back together where it was angled in the right direction where the water would flow downhill. He came to the conclusion that the primary drain was not clogged.

I had an electric issue, and everything went fine with Electrical Service Professionals. They were here in less than 30 minutes. They were great. They had masks on and they stayed within six feet of each other. But the outlets aren't working in the bathroom now, so I don't know what's going on with that. I'm out of town. I was going to try to pick that back up when I get back home. I've been with American Home Shield for almost four years, and they have excellent service. Submitting a claim has been smooth and easy.

The tech from South Placer Heating did a very good job. He explained everything and answered my questions. He was very knowledgeable. He had gloves and his mask, too. American Home Shield is good. My yearly contract with them expires on the 18th, and I'm trying to decide what I'm going to do. I wanna talk to somebody, and you can't reach somebody. It's an hour wait. I'm very disappointed. This morning, I just wanted to talk to somebody regarding my plan. I know you can do it online, but I'd rather talk to somebody and ask questions of other plans and cost.

We got to choose between three warranty companies when we bought the house. American Home Shield had some of the better stuff that we liked and they had better coverages than the ones that we were offered. Recently, the contractors came to rewire a new line for the doorbell. It took them about 30 minutes to an hour. So far, the stuff that we needed to get done, AHS came through. On that doorbell issue, they had to get an extra clearance to see if they were able to do that job. But other than that, they approved it, so everything came out fine.

There's like a plastic piece inside the door that was broken. That's where you attach the handle, so the handle was loose. The tech pulled the door out and disassembled the door, and exchanged these two plastic pieces. He was awesome and very knowledgeable. He came in about 10 minutes, figured out what needs to be changed, and ordered the pieces. The pieces were delivered here and then he came back. Everything was very smooth. Overall, American Home Shield was very good. We just had one bad experience. We have American Home Shield for two years and we just renewed for the third year. We always recommend them to our friends.

There was an issue with one of our AC units and Efficient Air came and fixed it. Bobby, the technician, knew what he was doing and he help me good. Also, the house was warm, and I was a little frustrated, but he was very patient. He was a calm and nice guy. The company is excellent as well. The issue came back within not even three days and they came back and fixed it for me. They also came and looked at the second air condition.

The dryer all of a sudden shut down in the middle of drying, and it wouldn't start back up. The contractor that AHS sent was like, “It tripped the circuit.” He put it back and he ran it. It seemed to be okay. The technician was great and was helpful. But he's coming back out today because when I did a load, it did it again. It cut off my circuit breaker. It was after 10 minutes of it drying. I went out, I flipped it again and I put it running again, and all of a sudden, it made this noise and then sparks shot out. I've had AHS for quite a while and I’ve liked having them. They've always been really on it whenever I needed service. I've had them for at least five years and I've only had three times that they've had to come out and it's always been really great.

Last Friday, our air conditioner broke, so I called American Home Shield. I spoke to a live agent then I was led to believe that the contractor was coming that day, and he did. They sent out of American Comfort and the man said that we were low on refrigerant. He also checked the upstairs air handler and said that it was frozen inside and that was because of low refrigerant. He was very nice, set me at ease, and said that the added refrigerant would take care of the problem. It did, but on Monday morning, the air conditioner stopped working again.

I went online and filed a claim with AHS for my stove. Ellis Appliance Repair was assigned and they told me when they were coming and they were here. Everything has been very good since they came out.

I didn't have enough cold air coming into my master bedroom even though my AC was working all the time. I called American Home Shield and filed a claim. While the filing process was easy, it took time for the technician to respond to my claim. Two weeks is too much. Still, everything was done quickly. The tech from their contractor Comfort Experts came in and in an hour he was done. He was very polite. The first two days after he came, everything was fine. After that though, we were back to square one again.

Our AC wasn't working so Weatherwise came out and fixed it the same day. The guy, Greg, did a great job. He was professional and on time. He called to let us know that he was coming on his way but he had to stop for a part. Everything's working fine and we're very happy with the work. It was a good experience.

We bought our house two years ago and we had a home warranty on it at the time. When it expired, we were given the option to continue it, so we did. We got an issue on the AC and we got ahold of American Home Shield. They sent the heating and cooling guy out. The fan on was running but the AC wasn't blowing any cold air, and within five minutes, he got it diagnosed and troubleshot. He had a spare part on hand and replaced it, and we were good to go.

Home Shield is a good plan. My husband and I use Home Shield and we were pleased with them at our house. However, it depends on the situation. There were a couple of charges that they charged my mother anyway even though they didn't need the service. When the contractor went out, the issue was already fixed. It just resolved itself. My brother went over there and did something, and then it was taken care of. We called Home Shield thinking that we needed them to fix the issue, but then sometimes they're resolved, sometimes not. But it didn't matter. They still charged, which I know they have to.

We had Home Shield when we moved into the house. A couple of things went wrong with the heater in the wintertime, and it would’ve cost us a bit of money. So, I decided just to keep Home Shield. I thought it was worth the monthly payment just to cover us. Recently, the AC was blowing air but not cold. I like how easy it was to file a claim and then get it taken care of because it's hot. I didn't have to wait two or three weeks to get somebody out. Everything went pretty smooth.

My husband chose Home Shield. We bought it after our home. Submitting claims online has been easy and efficient. Recently, On Time Plumbing and Heating did a really good job.

There was a problem with our freezer. A drain line was freezing. Then it wouldn’t defrost. It was leaking water. But it was because there was a line that was plugged. Eberhardt Services fixed it and they fixed it on the first call. They also came for a washer, and the problem with that was the unit kept prematurely shutting off because it said it was overloaded. Eberhardt had to order a part, they came back and then installed it. It took a little longer than liked. But we have Electrolux appliances and not everybody can work on them. That was a bit of a problem.

I had a hot water heater issue and when I got the problem, I went online and told AHS what my problem was. They got right to it and set me up with Springdale plumbing. The techs from there were really quick and did the job. A coil in my heater had burned down and that had to be replaced. I called about 7:30 in the morning that day and by noon, the tech had the issue fixed. Everything went wonderfully.

Most of the time, I've been satisfied with them. I've had a new air conditioning in my own home from them. I also got a new refrigerator as well as a new dryer. They don't always replace it to the one you want, but they give you the money for what your other one was worth and they don't seem to knock it down too much. Sometimes when you buy used cars, it loses money. If I bought a refrigerator years ago at $400, they would give me $400 back for it and I just have to add the extra money if I want a better quality one. With that in mind, I've not found them too bad at all. The past months are okay as well. It's only gone up 50% in over 13 years for the service charge, so that's not too bad.

I had a refrigerator problem and AHS sent out someone from Accord Appliance. He was a really nice guy and he was quick. He let us know how to prevent the problem again in the future and told us our fridge had a good long five years at least left in it. He was in and out within 25 minutes. He even played with our dogs. All in all, the contractors that AHS sent out have all been good and I don't have any bad experience with any of them so far.

The guy from Prime Plumbing Services had to come out three times. The first time he came in, he said he needed to order some parts. That came in very quick and I was impressed. Then, whenever I had to call and reschedule, he came out to fix it up. But something wasn't right when he left. I called him within five minutes and he said he would try to make it back out. He just left so he was probably not far off. The faucet just needed some tightening but he said, "No, after some time." He never got back to me. I had to call the company and rescheduled for him to come back out. The issue was done 95% properly. He said over the phone that the faucet was a little loose. He knew it but he just left it thinking that it would be okay.

I've had two claims with American Home Shield and they always sent out the same person, McCain’s Appliance. They're okay and the claim is usually finished. This time, the service was good. The only thing with American Home Shield is I haven't been able to get through to them. Right now, I haven't been able to get on the email to set up a claim. I can't remember how I did it last time. Before, I could go in, put my email and log in. But for some reason, it wasn't letting me in. I tried to call American Home Shield but I can't get through to them.

The air conditioning unit was not cycling on and off. The fan wasn't running. I went online to American Home Shield's site and called. The website has that ability to be able to submit a claim right there online or somebody would contact you. That had been working maybe a week earlier, but it wasn't working that evening that's why I had to wait on the phone for like an hour. After I made my call, they said somebody would contact me and I was immediately contacted.

One of our claims was the refrigerator. We replaced it and everything was perfect on that. The other thing was the vent hood. The whole assembly came apart. Home Shield reimbursed me for it. I have a vent hood that showed up today which I bought from Best Buy. A couple of months ago, a contractor came out and said my coils were leaking. I asked them what I had to do. I paid my $100 fee. The contractor then said I needed Freon. They already put the coils in. They filled it with the Freon. But Home Shield didn't cover both. The contractor hooked up everything. They checked for leaks. They went inside where they installed the coils. Nothing leaked. They went to the back. They said nothing leaked. They charged me 500 and some odd dollars after I paid the $100 for them to come out and do all the stuff.

A/C Rescue came out to fix a capacitor that was broken. They fixed the problem immediately. First, I called American Home Shield and then I ended up going online because I was on hold for a long time. The website was good. They gave me a time frame on when to expect the contractor, and he was right on time. He was very professional and got the work done very quickly. The repair helped me go from 93 degrees to 78 in the time frame that they fixed my place. The whole claim experience was good.

I have a rental property and it is an older home. I know that if something breaks down, if I'm renting something, I would want someone to come out and fix it in. Looking on the internet, the reviews and what AHS offers, I went with it. I had a claim on a washing machine. The water kept running. It wouldn't turn off. It just kept pouring in there. The contractor came out and he said something about shortening the pipe. He was very professional. Everything was great. I'm so pleased with American Home Shield to the point where I referred my parents. They have a home and a rental property and we just signed them up with American Home Shield last week.

When submitting claims, I go online, submit my problem, and tell Home Shield what kind of appliance and what the brand name is. Then, immediately, they assign someone to it. I had an AC issue and J & J was here the next day. The tech checked everything out inside and outside the house and made sure everything was okay. He did great work and I haven't had any problems.

American Home Shield sent TekSquad out for an appliance issue. The element caught fire, and they took care of everything. The tech had to order a part, and he said it would be 7 to 10 days, but it came in in two, and he was out here and he fixed it.

The pool pump stopped working and the person from Expert Pools explained that it was a faulty relay that had to be replaced. So, he did that. The technician was a very nice person and respectful. It was a good service. He was very careful with social distancing and all those things. He did a good job and the pool equipment is working. We're new customers of American Home Shield but we're happy because it took just a few minutes to book this through online and then a couple of days for confirmation, the appointment, confirming appointment and then the service. Everything was good and very smooth.

Red Hawk Heating & Plumbing came out for a toilet seal that was potentially cracked and then some residue in my hot water heater from some pipes that had been replaced previously. Everything was handled and taken care of quickly. The only thing is that it would be nice if the portal, when I logged in, had all of the most up-to-date information so that I knew exactly what was going on versus doing it via email or phone calls. Overall, it's been a phenomenal experience, something that I wasn't aware of that existed previously. I would highly recommend AHS.

The air conditioner unit wasn't putting out cold air. The claim was done online but we called because of the timeframe. After that, the technician came out within 24 hours. All Air Heating and Air Conditioning responded extremely quickly and to our satisfaction, especially when I told them that it was an emergency because of my husband's underlying health issues. American Home Shield address did everything and it went smoothly.

Everything went well with Keith Powell Heating and Cooling. The guy said that they normally don't do American Home Shield on weekends but he got it set up to where he could come out and fix it real quick. The thermostat wire was frayed outside the house and he replaced the wire. He was there maybe 30 minutes and had a mask. American Home Shield is good with how they got it scheduled on time pretty quickly.

I've got the Home Shield warranty and had a water heater that rusted through and it caused it to fail. So, I had a massive amount of water in my basement, and it resulted in the water heater to be replaced. I submitted my claim through the website. It was very easy to use. Also, I was contacted by the John T Cannon Plumbing really quickly about that. They were out within about five hours. They were very good. I would recommend AHS to keep using them. Everything's been functioning perfectly. My experience was outstanding. It was the first major claim that I'd had with American Home Shield but I've used them a couple of other times. Everything worked as expected, and it has each time.

I'm very pleased with American Home Shield. My AC was leaking inside and I schedule a claim with them. Their tech from Air Command came and took care of my AC problem right away. He was able to discover that the landscapers had covered up the outside drain of my AC when they put new rocks down so water had no place to go. He fixed the issue within 15 minutes. He dug around and unplugged the drain and made sure it was clear. He was polite, efficient and quick. Things have been working great since then.

They have been wonderful. They're always respectful and concerning. They always speak as though they're smiling. They get the work order out while we're still talking, which is amazing. Sometimes I get the work order trickle from the subcontractor almost as I hang up. With COVID right now, so many people are doing things to their houses so things are getting done that you have to wait for worker bees to come and help and do anything. But I am not experiencing that delay or that problem with American Home Shield. I've recommended them to my sister-in-law and she has it now on her property in Idaho. My daughter and her husband are gonna be moving and when they get to Texas, they're gonna use American Home Shield. It just makes sense.

Something was going on with the water heater where it almost sounded like the water was either backing up or it wasn't processing through. The gentleman who was here said he really didn't know what to do. He said he put a cut off switch on there. But the cut off switch was already on there. I hadn't been to our new home since I purchased it in March, and this was like my second visit to be there alone after finding out what's going on. Whenever something goes on, they wait until I get home for me to decide what I'm gonna do. But he said he put like a filter purifying faucet, and he said that was the reason that it may have been triggering it.

Somehow it was put down on my account that I was taking a cash out option. I discussed this with a customer service rep, but never agreed and instructed him to proceed with the repair. Because of this miscommunication within American Home Shield, the ordering of my parts was delayed by two weeks. In the meantime my house DID NOT HAVE ANY AIR CONDITIONING! I tried calling in to customer service nearly every day and each time I was on hold for at least an hour then would get conflicting information. Sometimes they said there was a hold on my account because of the cash out. Other times they said that the parts were already ordered, which was apparently a lie. Many times they would just hang up on me and I'd have to start all over. In any case it was clear they had no idea what was going on and no authority to fix the situation.

It's been a terrible experience since the pandemic. We had a dishwasher that started leaking and American Home Shield sent a company out to fix it. The first company that they sent out was terrible because the guy did not fix it. Weeks went by and he finally said, "I'm gonna come back and try to fix it, do some other thing." He did and it still leaked. The guy came out twice and he never did fix it. American Home Shield couldn't get ahold of them to ask if they wanted them to just replace it. This kind of went on for a couple of weeks.

Of course during the hottest time of the year in Las Vegas, when the temperature was 112 degrees, my Air Conditioning goes out. After going to a couple of hardware stores looking for 30A fuses for the A/C unit (which has worked in the past), installing them and then finding out that new fuses aren't working, we decided it was time to call our home warranty service. We were informed that the wait time would be more than an hour so we decided to call back later in the evening when maybe so many people would not be on. We called at 9pm, 11pm, 12 am, and 3am. Still the same wait time or worse. I was on hold for approximately 1.5 hours when the call was suddenly disconnected.?? I decided to get some sleep and to call back again later.

I called to see if I could change vendor for my repair due to the fact that the vendor AHS assigned to complete my service has horrible reviews, after an hour plus waiting on the phone I finally got someone and he informed me that I would be able to change vendors and he gave me a vendor list that I was able to choose from and was told to contact AHS. After contacting the vendor and after 1 more hour on hold I told them I had the vendor on their list with much better reviews. At this time the customer service rep told me that I could not change vendors. After a few min of telling me that it was policy I asked to talk to a manager. She took my contact info and was told that a manager was going to call me back in 30 min. It never happened.

My dryer stop working the end of June. Contacted AHS for a service request. Service request was processed quickly and a technician was at our home in a few day. We were informed we needed a new motor and it would take probably over a week to get parts and services again. Since it was at least 20 years old we did not want to do that and wanted to take the option of payment instead of repair. Here is where the frustrations begins. AHS was suppose to call to review option the following day and we did not get a call so we called. Bottom line, it took hours and numerous call to talk to someone that could provide us with what the payment ($218) would be instead of repair.

My claim experience with AHS went fine except for the contractors who were supposed to order a part never came back. They marked the job as closed when the cylinder to my faucet was supposed to be replaced because when he took it apart, it was degraded. Even though it worked, it leaks. So we have to wait until it stops leaking in order for us to make sure that it stops dripping water. He said he had the part number to it and that he would order it, but he never came back. The service of AHS is good though. A company I work for is contracted through American Home Shield so I don't have a problem with them. When I submitted the claim online to AHS, it was flawless. I haven't had a problem with it at all.

For as long as we've owned this house, we've had American Home Shield. I only pay for the service call and all of their people are very good. We're very happy. Recently, K & N Electric came for our two outside lights, a stovetop, and some lights in the bathroom, and they were very good. Everything's excellent.

I had a plumbing claim and the technician from Circa Mechanical came right away. He ended up coming back out the following week because he didn't have the garbage disposal. Now, I'm having an issue with the air conditioner. The guy who came out to look at it told me he was gonna order a compressor. I asked AHS if I could get somebody else to come out. Then they sent me a thing the next day saying everything was closed out. Then I got a text message from the company saying my part was gonna be $900.

The mixing valve in the faucet in the shower wasn't working. It would either be scalding hot or freezing cold. We couldn't adjust it. When we called American Home Shield, the wait was up to three hours but once I got to talk to somebody, it was okay. When the plumber came out, he described it as something like a ball and it had different pieces with it. American Home Shield only allowed to pay 250 for that, and we had to pay 84. It's still kinda funky, but it's a whole lot better than it was.

I had service done for the toilet and the drainage of a shower, and everything was complete. I also put in a work order for my sump pump, and someone came out on July 18th. He had on a mask and everything went well. However, the whole time was ridiculous because they could have been here sooner. The guy was able to come straight in and fix whatever was causing the problem with the sump pump, but someone was also supposed to be coming back and I haven't heard anything else about it.

There was a fitting that was wrong, and Legacy 4 came out and fixed it. I did the claim to American Home Shield online over a weekend. So, they said the contractor will be out in a couple days, but it was fine. I'd recommend AHS.

I've been with Home Shield since February 2018. I got it when I purchased a house as part of the purchase. And then I had some issues almost when it was up and the contractors come out and handled it very well, so I continued to keep it. I always talked to the techs and they're fine with doing it through them. That's always my concern -- are the people being compensated enough by them? They all seemed fine with it. And I've had several issues, different things, water heater. Home Shield has been good.

The mounts on the stove outlet were not working and we filed a complaint with AHS. The technician came in and he ordered those parts. He came back and installed the parts. He was friendly. We used to have American Home Shield previously and this time, we've had them for almost one year. We like it very much. They are very professional. We just do the claim online and get things going. We were not happy with the previous warranty guys. They used to haggle a lot. AHS is a lot better. I’m telling my friends to go to American Home Shield.

One day, we were cooking and we smelled something burning, and our oven just went out. It took a while for the part to come in when we submitted the claim to AHS for it. But it’s a Kenmore oven and I don’t know if they even make Kenmores anymore. So, that was really not American Home Shield’s fault. Once the part came in, the contractor came right out. He said that part was supposed to be there around Friday. He asked if it was okay if he came Sunday and he actually came out on Sunday. He fixed it and explained everything to my husband. He got it done and it’s working. He also had his mask on. We’re satisfied with the service we get from AHS.

I feel comfortable with American Home Shield. I haven't really used them but I have them because I'm the only one at home. I have to have somebody that can help me. I had a friend that had them, and she loved them. I didn't know anything about them and that's how I got them. They do well and everything with them has been great. They always will ask me if I have a question. The fees are good too. I only pay $60-something a month. When the air conditioner wouldn't come on, the contractor came out the very next day so that was wonderful. We had wind blowing, thunder, lightning and rain and my air conditioner went off. But all the contractor had to do was flip the switch and I had to pay the $75 for that visit. They handled the claim well. I just thought I shouldn't have been charged $75, but I know a house call is $75 so I can't complain.

I've had American Home Shield for about 18 years and I don’t use it several times but it’s worked for me. I’m satisfied. Express Appliance fixed our issue. The problem was the microwave didn't move. The dryer's belt was broken. They ordered the belt and came to put it. They fixed it.

The AC wasn't blowing cold so we called Home Shield and we were really impressed with the customer service. The rep I spoke with on the phone to schedule everything was really friendly and efficient. There wasn't like a long wait time and all that stuff that’s so frustrating. Also, they were really accommodating with scheduling. It was a really good experience. Aerify was here within an hour. It was awesome. It was the first time we used Home Shield and I like that we can just pay 75 bucks and be able to get something repaired if it's covered.

Appliance Tech came out a few times. They repaired our washer and dryer and then I had another time where they came out and repaired my dishwasher that wouldn't come on. I liked them so well, we had them have dinner with us a few times when I was cooking dinner. They go out of their way to accommodate and take care of the problem. When I submitted the claim, I called Home Shield, spoke to two people and they were very helpful and nice. I was told someone would be in contact with me and they’d make the appointment set up, which was very expedient. I'm extremely satisfied. They’re very good.

I’ve been with American Home Shield for a long time and when submitting claims, usually, once you get through, it's easy. But if you call it in, you're on the phone forever. We had a plugged up sink in the guest bathroom. The first time the rep from Boss Plumbing came out, he put a snake through the sink in the bathroom but that didn't do anything. Three days later, he came back with a camera. He went to the kitchen and cut a hole. He ran the camera through the main water line and saw that it was plugged up in the main line. So, he ran the snake through it again and that unplugged it. But I still have that hole in the wall and somebody was supposed to come and fix it.

I called in my claim on a Sunday and the contractor came out the next day. I was shocked by that. The contractor was incredibly fast. The work that they did and the speed of service was excellent.

Our garbage disposal was leaking underneath the sink. It was very easy to file the claim on the website through AmericanHomeShield.com. It said somebody would contact me within 24 hours to let me know the date and the tech came out the very next day. He told us what he thought the issue was. He went back to get his tools and then came back and replaced it and then described it all over again. He was done within 10 minutes. It was great.

I did a claim with AHS to have someone come outside and look at my pool. I did it online and their website was pretty good. Then, I got a text message about when the contractor would be out. The guy from Expert Pools who came out was amazing. It was not just the professionalism that was outstanding, it was his knowledge and work ethic that really blew me out of the water. There was a leak and he fixed it. Then my filter wasn't filtering properly and he fixed that, too. He fixed the backbone of the issue in the pool and since the repair, my pool has been working really well. There's no leak and my water bill is not gonna be as high. I don't have to worry about algae and crap in the pool, which was a lot of work.

My recent claim with AHS has something to do with my heating system but not the heater itself. It was leaking water. I submitted the claim over the phone to AHS. The technician went out and was able to fix it. It was a clogged hose, so he was able to unclog the hose. Everything worked out fine. The other claim was about the heating system. The thermostat was not coordinating with the heating system and the contractors fixed it. The reps at AHS have been very friendly and efficient.

Mr. Plumber got here quickly and I was very satisfied with the services. I had a pipe that was leaking from one of the toilets, another pipe that was dripping, and a drainage from a tub that was also leaking. They addressed all three issues. This has been the first claim that's been a great experience. The last time, it was very hard to get somebody on the phone. Calling American Home Shield, I've spent plenty lunch breaks on hold waiting to get somebody on the phone. But this go-around, I did do everything online and it seemed to work out a lot better.

Our AC wasn't cooling the house, so the guy from Carolina Custom Comfort came, did what he needed to do and he left. He was very prompt and professional too. He put some Freon in, and then it worked fine. There was something else I needed done in my house, but it wasn't covered on the warranty. I needed something painted and it was a job American Home Shield was not gonna do, but then it’s also a different category.

Myers Comfort came out for an AC claim and they did well. The technicians were on time and were very helpful. They were both very polite and worked hard in the sun in the hot weather. The upstairs unit wasn't cooling, and they fixed it Friday. Then, they came back today because the downstairs unit stopped cooling and they fixed it yesterday. Both air conditioners are working. They had to add Freon to both. We’ve been with American Home Shield for five years and I like that this last time was a quick response from the air conditioning people.

Because I'm working from home, I'm able to get things fixed. I have had a bunch of claims and everything's been wonderful with everybody. All of them have been prompt and every single one of them explained to me what the problem was and how I could avoid it. Some of it was the way I was using things so they shared with me a better way to maintain things. Everything's been awesome and that's why I like AHS. I had a plumber once from AHS a couple years ago and I did not like him. I haven't had him since, so I'm not going to lodge a complaint.

Someone came out for the oven. It didn't heat up. I called American Home Shield to file the claim for it. The oven’s working great now.

American Home Shield is a good company. Before them, I was with another company for about a year and they were completely useless. American Home Shield is a lot better. Recently, Expert Pools came out and their service was wonderful. The guy was so polite, knowledgeable and helpful. It’s rare for you to find people like that. We were all pleased with him. He taught me some things and gave me some pointers.

It would be easier to file claims over the phone instead of online. Also, Home Shield just sends whoever they wanna send. The first one was for a microwave issue. I never got a call to schedule so I called the company that Home Shield sent me. That guy only did AC work but I needed a microwave repaired. I had to redo the claim and I did it over the phone.

I had a clog in the toilet and in a kitchen sink, and Air Pro Master handled it beautifully. They came out and took care of it within a few minutes, and we're still good. One of American Home Shield's contractors is the same company that maintains my pool. I'm really pleased for the fact that I had a couple of issues with the swimming pool equipment and they allowed me to choose that one to service the pool also. I like that a lot.

Gibson Air Conditioning and Heating had to come out several times. Gibson came out and worked on it each time. They were very polite and professional, and they came out as quickly as they could. They thought every time they had it fixed the AC, but then it went down again. It was four or five times they came out. I feel like it will break down again, but hopefully not. After they fixed the AC, I left it on when I went out of town because I thought, “You know what? I don't want the house to get too hot. I'll just leave it on.” But when I came home, the house was 99 degrees and things were melted inside the house. The AC didn't stay fixed. I stayed in the house that night. It got down to 96, but Gibson didn't come until the next day.

The claims process of AHS is very simple and so easy. Recently, I submitted a claim because the fuel tank was busted. The contractors came right on out and they looked at it and determined like, "This thing is busted, gotta replace it." So they fixed that. They went out in a matter of 30 to 45 minutes, found me a new tank with all new parts inside, brought it in and installed it in like record time. They did a real good job and I'm very pleased with the job they did. They got in and out, were respectful and clean, so I couldn't ask for anything more than that. You don't know what's coming and to have a warranty that is gonna help you take care of those things that you can't foresee, for the price, I would do it any time.

Our air conditioner stopped working, and it was close to 90 degrees in our house, and we have two small children. We ended up having to call and file a claim through American Home Shield and they got us ahold of a local company to come out and assess our air conditioner. Southern Air Conditioning and Heating came out within 48 hours. It was our capacitor that was broken, so they replaced it and almost immediately, our AC started working again. It was fabulous. They were very efficient and quick.

I have a GE refrigerator and the freezer wasn't working. So, I called American Home Shield and the earliest appointment was seven days out. I had a window of 8:00 to 12:00, and the GE repairman got here by 11:15. He was here for about an hour and discovered that the fan was not working and he replaced the fan and got everything back together again. So I was really satisfied.

American Home Shield sent Forrest TV & Appliance for our Thermador refrigerator. It was losing the ability to cool. I called AHS and explained the problem, and then I waited and waited. Four weeks later, we finally got some results. Forrest was contacted and I explained the problem to them and they had to order the parts. Then that took forever because the wrong parts were sent. American Home Shield sent the wrong parts out and they had to reorder again, and that continued the process of waiting. Forrest did a good job once they had the parts.

My husband seemed to be very happy with Hathcoat Heating and with the work that they did for our AC that wasn't cooling. We’re happy with Home Shield and very happy that we decided to get a warranty.

I found my outlet were extremely hot. I submitted a claim online and then Hopwood Electric came out pretty quick. The guy was super knowledgeable and very helpful. It was my first time using Home Shield. So far, so good.

My AC stopped working and we called American Home Shield. I asked if they could expedite the repair. They did and they sent A-US Air Conditioning of Texas. The tech was really fast and professional. He checked it, unplugged the lines and sprayed the unit. The problem ended up being the capacitor that had gone bad. He fixed everything that same day and now it's still working perfectly.

There was advertising for American Home Shield on TV. I also had heard of them years ago so I just looked them up and went back to them. Their claim process was fine. I made a claim online for an appliance issue and they gave us Premier Appliance Services. They did a good job. Their tech came in when he said he was going to and was very on time. He had a mask on, was neat, clean, and very professional. He went right to the problem and knew exactly what it was. It was a very easy problem. The door where the water filter goes in had broken off. He was able to fix it and put it right back on. It was a good service and I haven't had any problems.

I had a bad experience with my previous insurer but I’ve had a good experience with AHS. I've used AHS twice now and the contractors were very responsive.

There were three things wrong with the pool equipment and because of COVID, I was able to go ahead and claim them all at one time. Home Shield sent out a company but I don't think they really looked at the issue. Then, ABNation was sent out for a second opinion and they did a very thorough job. They found the wires that had caught on fire or melted. But whoever reviewed their analysis was not themselves familiar with pool equipment and therefore denied this claim. I had to pay another $100 or so for them to come out and look at what they had already looked at but to just report on the wiring. This time, it was approved. When I called customer service, they told me I couldn't request ABNation to come out again but I went online and I was able to do that.

I was having water coming from the air handler area of the closet. I tried to do a wet vac suction and it seemed like it was okay but then it began to start to back up again. I knew it was beyond what I could do to correct it. When the contractor came out and assessed everything outside and inside, they determined that it was the backup. The clogging of the drain line was causing the water to flow in. They corrected the problem and I haven't had any more problems since. It was a good and quick service. The techs were courteous, professional and timely. The continuous warranty with American Home Shield has been great service. They have been courteous and professional through the years. They have been quick and prompt. They are always there to help me meet the needs and get a resolution to whatever problems I've always called for.

The fridge wasn't dispersing the ice. I called Home Shield. "Which credit card are you gonna use?" That's what we all did. And then the next thing I knew, they said they would send me somebody. GE Appliances called me. I told the tech I was home. He just showed up and that was it. They did a good job. However, whoever replaced the part or fixes it, Home Shield said it was 30 or 90 days. But the next day, even with just five minutes, "Oh, you passed the warranty. You gotta get charged another $100." There's no leeway on it. And that was, "Sorry about that. You went past it." It happened twice to me since I had Home Shield. They need to have some leniency that if it was the same appliance, that means there's something wrong with it, right?

Recently, the appliance was not heating and it was the heating element. AHS sent Lubbock Appliance Repair out and they handled it very well. They were very expedient on getting that fixed. Last year, we had the heating unit installed with one of American Home Shield contractors. They used Absolute. Other professionals that came in to service were telling me it's not an approved unit because it's very big. We've already had a gas leak from one of the pipings. But overall, I have enjoyed AHS. The company itself has been very good so I don't have any complaints. When you call in to put in a ticket, they go ahead and get it done pretty quickly. I've referred people to them. My sister now uses them.

American Home Shield is the best. I called and gave them the information when I had an issue with the water heater. Then somebody said that in about 24 hours they were gonna email me or text me. JNJ Plumbing was upfront, very personable and professional. Now, I have an endless supply of hot water. I have been with Home Shield for about five years on and off 'cause there have been some mix-ups on payments. Then all of a sudden, I'd find out that it got canceled, so I'd call them up and get everything straightened up 'cause I wanted to keep everything under warranty. They have great service and they have been outstanding. I'd highly recommend them.

I’m happy at how fast it is when I file a claim to get something done. It doesn't take American Home Shield any time to text me back, and it doesn't take any time for whoever they dispatch to come out to fix whatever needs fixing. One time, the toilet in my main bathroom was backed up. I had some folks staying here and they did some stuff down there that they should not have. When you flush, you couldn't flush what was the contents of the toilet down. I made a claim online at nine o'clock that evening, and 10 minutes later, I had a text regarding who it would be that would call me. Water and Drain Works then called me at eight o'clock the next morning. The guy then came in and cleared up whatever was in the toilet. He got it out and it's been working fine ever since.

Our air conditioning wasn't working and we weren't sure why. We called American Home Shield and their contractor, JW Brower came out. The tech had to do some ductwork on our house as the AC wasn't connect right. Now, everything is working great. With AHS, we love the security of knowing that if something disastrous happens, we will not have to take care of it all by ourselves. We're happy with Home Shield.

I submitted an AC claim with AHS on a Monday and CTR Services came out on Wednesday. They were on time and got everything all squared away for me. My air conditioner is running perfectly fine now. I had one AC guy come out before this and he didn't have what he needed to fix the problem so I had to wait another day. It was really hot so I had to go someplace else to sleep

It took the contractors five visits, but they finally got the washer and dryer fixed. It was a tad frustrating. The guys were all nice as can be but none of them could figure out what was wrong. Everything that they said was probably wrong. I called those people out twice, and it still wasn't that problem. They finally figured out what it was so they finally got it done. It took a long time. I wish they would have fixed it the first day. It was multiple different people that came out. Normally, American Home Shield's contractors come out and fix whatever the problem is right then and there. Lake Area Appliance has been out here before and it's always been same day that they come in and get it fixed. I've never had them or anyone else make multiple trips like this. This one was particularly funky. Nevertheless, I've already renewed with American Home Shield for next year.

AHS has been okay. Their contractors come here and fix the things that we have. Sometimes, submitting claims takes a while. We have a problem contacting the person that we can talk to. No one was answering our phone call that time when we needed help for our toilet. The flush tank was cracked. We needed to go online in order to contact AHS. But the contractor resolved the issue pretty quickly. It was less than an hour. He was very professional.

My house was over 80 degrees and the AC just ran constantly. I reported the claim online and they gave me a gentleman from Delaware and I'm in South Jersey. I put the claim in the computer on a Saturday but on Wednesday morning, I still haven't heard from the contractor. I left two messages and an email and then I chatted online that I was unsatisfied. They gave me the Long Lane, who did call me within 24 hours, and the first available date they had was a week later. But they were very, very good. I was very happy with them. I was also very happy with the gentleman that came out for my refrigerator. It's very easy to submit a claim. You just do everything online. They take your claim fee and then everything else is picked up by American Home Shield.

We just bought our home recently and we were advised that within the home warranty, we are allowed a one-time rekey for the entire house. We requested the service with Home Shield online and the website said they would contact me within a short window of time. I was contacted within the timeframe and Realty Rekey came out. They changed all the locks out in the house and did a great job.

I've had the service since 2013 and I’m keeping it.

We’ve had American Home Shield almost two months now and it's good to have when you have a problem you need to resolve. One time, we were having a problem in one of the bedrooms where the light wasn’t coming on and the switch appeared to be broken. An electrician came out and he repaired it the same day. He fixed the switch for the light, and fixed one of the power outlets as well.

The two times that I've had to use Home Shield was for a garage door and the plumbing. Both times, whoever they contacted, was in contact with me. When we call in the original report, whoever answers the phone on their end is professional and nice. Recently, Accurate Plumbing called me as soon as they got the message and made an appointment to come out and see me. They were here, worked on it and fixed it. We had to call them a week later because it still wasn't quite enough, and they came back immediately. The people were nice, professional, and timely. I'm happy with Home Shield.

Home Shield was very efficient. The only thing was there was a miscommunication with giving my phone number to Gator Drain and Plumbing. They gave me the contact information, so I called Gator and said they had the wrong number. Other than that, Gator was very efficient and professional. With the COVID, the tech did everything he had to. He came in with gloves and a mask, and he cleaned up after himself. Everything was really good. He was in and out, took care of my problem, fixed it.

We were good with A-US Air Conditioning of Texas. Once they got there, they fixed the issue pretty quickly. They did great. The problem that I had was when I called American Home Shield to get my air conditioner fixed, they said somebody would contact us. This was on a Sunday when I filled out this deal online. A-US Air Conditioning called me Monday and said nobody could be here 'til the following Thursday. My air conditioner was running nonstop so I called American Home Shield back and asked was there anybody else that they could send that was faster than a week.

I'm not too happy right now with American Home Shield. My washing machine had issues with draining, so I put in a request to have it repaired. That was in June and a technician came out and serviced it. It worked for two weeks, and then it went out again, so I called. They put another call in for it to be repaired. A technician then came out, changed a part, and it worked for a minute, then it didn't work. I called again and the third technician came out. He changed three different things, including the drainage pump as well as the motherboard. There was a time lapse, ‘cause you have to wait for him to come out to determine what's wrong. He also has to order the part, which takes a week, then he has to find time to come out to install the part. Now we're talking almost a month.

My clothes dryer was making a horrendous squealing sound. The Sears guy beat the window that was given by about an hour. He was really professional and did a great job. This is my first claim with American Home Shield and the process was way easier than I thought it would be. The only thing is I was looking around on the website, and I couldn't find where I could actually talk to a person if I needed to. I'm a little preferential to being able to speak to a human being if I need to.

I had a leak in my garage and 822 Plumbing came out and fixed it. Then, I had drywall folks come out and never came back. They scheduled but they didn't show up. I submitted the claim online and the website was good. It's just that we’ve had claims and AHS actually cancelled on us because we use the service too much. They were not gonna let us renew our contract so we went somewhere else. But we've had AHS for about 10 years now for our own protection for the home.

The water heater exploded and flooded the basement. I called in the claim to American Home Shield and I spoke to a representative. She had the gentlemen come on an emergency because there was water everywhere. I've been there 15 years and I had that same water heater. This the first time it ever did that where all the water came out. It was leaking over a period of time but I don't go into that space. And so, when the gentlemen came out to examine the water heater, it needed to be replaced. They put a new one in and set the old one out. Everything is functioning good so far.

American Home Shield honors everything on their contract. Even though it's higher than everybody else, everything's been working and I had no problems with them. Recently, the plumbers that came out for our claim were really good. They were able to fix it in one go.

I purchased a home warranty with this company in Feb 2020. I had an issue with a dryer mid July 2020, They sent a service tech out a week after the dryer had issues just to tell me I needed a part to be ordered that would take 2 months. With that being noted a replacement was recommended by the tech. It has been 2 weeks since any correspondence with this company. I call and stay on hold for HOURS at a time, with 4 hrs being the longest. This is absolutely ridiculous. I will be canceling my subscription the moment I'm able to speak with a representative.

It is very frustrating calling AHS. They have long wait times and repeating music and the same message. No indication of how long the wait is going to last. To make matter worse, after 45 min wait, they tell you their system is down and you need to call back in an hour. I am on my second call waiting for 33 minutes so far, and counting. It keeps telling me "please continue to hold"!

I cancelled a service request with advance notice and have been waiting weeks for my $75 fee to be refunded. I have called 4 times, each time holding for over 1 hour to speak to someone. Still waiting.

We have been with American Home Shield for over 12 years and until now the service has been great with both ahs and their service contractors. Our current service request has been ongoing since 30 June 2020 and the contractors have came out twice with the wrong parts. On the second visit, they disassembled my washer and have now went on vacation and the part has been in for 2-3days according to the ahs and FedEx websites. I have called 4 times during the month of July about the terrible service with the contractor and only to get apologies and and offer to reimburse me for $50.

We have had trouble with our refrigerator since 02/14/2020. We’ve made multiple service request that did not solve the problem, and had to pay for each of them. It has gone like this: 1st repair company didn’t service our brand of refrigerator. 2nd repair “company” was an individual who said the coolant was leaking, put more coolant in without fixing the leak, and closed the service request as “complete”. Tried to get in touch with AHS after refrigerator failed again. They told us to reach out directly to the repairman who did not answer his phone. Called AHS multiple times and each time I was on hold for 45 minutes before they hung up on me without me ever speaking to a person. We made a new service request. The new repair company rescheduled and delayed multiple times just to come out to look at it. After they looked at it, they never got back to us. I called them, they said to talk to AHS.

I was having issues with an air conditioning unit. Asked for service. They set me up with a contractor. I discovered a trash can to close to the unit and moved it and it solved the problem. On July 3, I tried calling American Home Shield to cancel service but did not have time to wait over an our for a representative so I called contractor directly. My husband noticed the service charge of $125 on our account. On July 7 I tried calling American Home Shield again but it was another 1+ hour wait. My husband called and was spoke with a representative who said they would process the refund.

We had a lot of issues with our dishwasher this fall. First, it was clogged. Then, there was a piece that was broken. It was easy to file our claim online to American Home Shield. We were told to expect their contractor within 24 hours. We were constantly having somebody come out 'cause nobody was able to work on the type of dishwasher we had but once we got somebody to come out, things were fine.

American Home Shield has been very useful for us. I've got a few contractors out here recently. The one with Qualified Heating & Air went really good. They handled it quickly. The guy was able to zero in on the issue real fast and took care of it real quick. We've had the virus causing issues but I've sat on hold for over two hours before. That's not very fun. Also, the turnaround to get stuff done could improve. I wish it had been quicker especially when you're dealing with air conditioning.

The fan in our heating system was really loud. So we never used it in about five years. We finally had somebody come out and the issue was just that they never took the plastic off of the inside of it when they installed it. So it was a very quick fix. Home Shield also did the exhaust fan on my stove and one of my duct vents prior to that. The guy was very efficient. He got the equipment with him so he didn’t have to come back. It was good.

All The Time Plumbing did a good job. There was leaking on the sink and they fixed it. They did it in about an hour and a half. They have their boots and face shields on, too. I have American Home Shield on and off for the last 10 years. They're better than the other different companies. The only thing is American Home Shield should tell subcontractors to contact the customer early or give some kind of notice. I waited about four days before I got any call from them for scheduling. When I called American Home Shield for the leak, they said, "Someone will contact you." But I didn't get anything from the day I talked to the rep from American Home Shield to the day the contractor called me. Other than that, they're good.

Best Choice was fine. They were here when they said they were gonna be here. They made a quick and decisive diagnosis about the problem. They got all the necessary paperwork back to American Home Shield in a timely manner. I had been without an air conditioner for over a week. There was a technical issue with the compressor and it had some kind of freon leak so the unit had to be replaced. They stayed and worked here until probably 11:30 midnight to get that thing installed so I could get some air back in my house.

There’s a mechanism up in the garage up where the motor is and it needed something to be turned up with a screwdriver. The contractor who came out was very pleasant and professional. He did what he needed to do and showed me where the problem came from. He also had his mask and gloves, and kept his distance. The service was quick. I recommended American Home Shield to several individuals who had problems in their home and I told them that they need to call AHS.

Submitting claims with Home Shield seems to be okay, but in the description of what the problem is, have a comment field so you can write out specifics as to what is going on. We used them once for our rekey and then now for the air conditioning. Both times were good. The guys from Metropolitan Heating & Air were awesome. They knew exactly what to look for. They checked out my main unit for me as well after I said that I thought there might be something there. The issue turned out being a blown capacitor. They were in and out and stayed clean. Everything was as good as it could have been.

It's easy submitting a claim with AHS. So far, their service is good. Recently, Carolina Air Heating and Cooling came out. I like them and I requested them to be the only company that gets sent out from my AHS staff. They’re a local company. They have good customer service and they’re as quick as possible to resolve issues and do them thoroughly. I believe in doing the job right the first time. I didn’t have to call somebody out three times. And the company that had been out in the past, that I’ve banned from my AHS, wired something wrong in my box and melted my circuit box to my AC unit. So I prefer to use more well-known companies. I was very happy with them.

With my personal experience, things have been great. American Home Shield made it easy to either do claims over the phone or online, to even set up for an appointment. American Home Shield also did a follow-up form with me. Recently, I had a leaky faucet for the hot water, and then the water was coming out, but I didn't know where it was coming out at. It was a lot every time I washed. When the guy from Legacy 4 came out, he fixed the leak and it was all tied into my washing machine. I had one of those splitters for my dishwasher and my washing machine and there was a hole in it. I'm not using my dishwasher anyway, so I told him to take the hose off the splitter and just let it go straight through.

I had a problem with my appliance not maintaining temperature. I called Home Shield and they notified me the contractor would come out to take care of that issue. Progressive Appliance and HVAC came out and did a very good job. They explained exactly what they were doing and they left the place spotless when they were done working. They were very professional. If they were not recommended to me by Home Shield, I would have used them anyway. I would highly recommend them.

The previous owner of our house had American Home Shield and we continued it. Their website was easy to use when I created a service request for my garbage disposal that was leaking on the floor. Pennington Plumbing Services was assigned to me and they were supposed to contact me within 24 hours. The service was great. They replaced the disposal so everything is fine. The repair had greatly improved our home operation. For this specific problem, American Home Shield was very good. The home warranty is a good service to have for the house.

I had trouble with the garage door and after having made a claim, AHS gave me AAA Action Garage Doors. They were very kind and good. They fixed the problem. But the problem started again this past weekend. The garage door would come down and go partway then it would come down. All weekend, I had to leave it open because I couldn't close it and I was scared about that. My son then came and he fiddled around with the electric eye and he got it to work.

Integrity Air Conditioning did a great job. They were in and out, and the AC unit is running perfectly. American Home Shield has worked fine. We've had to have their contractors out three times and we have no complaints. Setting the claim up has been easy.

I called Home Shield to submit a claim. Mandolin HVAC & Construction came and had a face mask on. Everything since then has been working just fine. It would be nice if we didn't have to wait a week for somebody to come out.

My water dispenser on my refrigerator wasn't working and the person came and fixed it. He showed up on Friday and he needed to order the part. He called me on Monday and he had the part, which I was very surprised with. I had a different maintenance company before and my experience with that company was they would send somebody out, they would look at it, order the part and it would take at least two weeks for them to get it and come back and fix it. So I was thinking that I was gonna have to go get ice because with the water dispenser was not working and the ice maker doesn't work. The guy called me on Monday afternoon and asked if it was okay for him to come right then. And he did. He replaced it and it's working great. So I'm very pleased with the service with American Home Shield. It wasn’t good that I had to have it repaired and that I had to pay the fee but it was a good first experience.

Everything went very well with DrainGo. Everything was fixed within just a few minutes. It was a toilet issue, and the fill tube had become disconnected and was spraying on the lid of the toilet, which was then pooling down on the floor. The tech recognized that immediately. He wore a very heavy duty respirator type mask, too. This was a good experience. I had American Home Shield for probably 15 years and used it maybe once every other year. For the most part, it's worked out.

Our AC unit inside was clogged and the condensation was leaking on my floor. Everyday Heating and Cooling was our given contractor and I was surprised their tech showed up on a Sunday, which was the very next day. That was so quick. The tech was very knowledgeable. He cleaned out the pipe that was clogged and was in and out in 10 minutes.

I tried to reach Heritage Air and Heat back because it seemed they solved one problem but I have to go back to Home Shield to get the other problem solved. However, Home Shield wants everything done online. But I had a couple of issues that I wanted to speak to someone and I never could get through on them. Other than that, I had Heritage Air and Heat before and they were pretty good.

My AC went out and I submitted a claim to American Home Shield. Their contractor, Air Control Experts, came out and the techs were really nice young men. They came in my home and were very respectful. We informed their tech that we would be masked and he came into our house with a mask as well. He wore that mask the entire time.

We bought the house we were settling in so we wanted a home warranty because we weren’t sure what the condition of the various utility things were in the house. American Home Shield was recommended to us and I have nothing but good things to say about the company and how it was all handled. When our air conditioner stopped blowing, I called them and I was given the name of a local provider. I talked to them on a Saturday and they couldn't come out until Tuesday.

Cote’s Mechanical came out for an AC issue. The fan wasn't spinning in the unit outside. It was a capacitor that need to be replaced. So, it was quick and easy. Submitting my claim to American Home Shield was pretty easy, too. Everyone's been above board even with one where they couldn't help me on something. I’ve had good experiences.

I am 68 and at my age, I don't know how to fix things anymore. I had American Home Shield at a previous house for about five years since the things there were getting older and I didn't want to buy everything brand new. I couldn't afford all the repair bills, so I did the warranty. Now with the new house here, I also got AHS since we were just moving in and the appliances were already there. Recently, the air conditioner wasn't working. I called AHS and they said that the contractor would contact me between one and two days. When he came out, he took care of the problem and the air conditioner has been working since then. He did well.

Having American Home Shield is very convenient because I'm a single parent. I don't like waiting and I don't like going out trying to find all this stuff. I would rather just call. If they can get the people out to me, I have the money and I'm gonna go and pay it. I get a warranty with it too. The only thing I don't like is the claim with the air conditioner. They make you pay for the freon and I feel like I shouldn't have to pay so much money. That's a ripoff for people. It's like I'm paying them to do the job. One company made me pay 960 for freon then this last time, I had to turn around and get that same part.

The air conditioning went out after a power surge or something we called Home Shield. Their representative set up an appointment with State Heating and Air Conditioning. The contractor contacted me and told us when the tech was coming out. Then, he came out here and did the job. Home Shield is getting expensive as far as the monthly bill now but I'm pretty much satisfied with them.

Our AC was not cooling properly. We submitted a claim online to American Home Shield and found their site to be very user friendly. Their contractor, Platinum Heating & Air LLC contacted me quickly and helped me with my issue. They did a great job and since then, things have been running perfectly.

Overall, I like the cost of a service fee compared to paying for something right out of pocket for the full fee. Recently, our hot water heater went out. It was probably about five hours or so before a technician got here because it was 6 o'clock in the morning when I made the call. They were able to repair it the same day.

I had an issue with my water heater. AHS sent out High Priority Plumbing and the tech showed me how to light it back if it went off again. Then he turned it off and turned it back on several times before he left. However, it’s off again. So, I feel like he didn't solve the problem or figured why it was cutting off. And I was real hurt this morning when I learned that I had to pay another $75 to get somebody to come out again. I wouldn't mind if the tech located the problem and told me that it's going to keep cutting off, or that it was cutting off because of this and it was something internal in there. If he did that, I would be okay with paying another $75 for somebody to come back out. But he just turned it back on and said that it was probably not getting enough air through the door.

I had a plumbing issue with American Home Shield and everything went well on the claim. I had a leaky pipe underneath the cabinet in the kitchen. The guy from HCD Sewer and Drain who came out was a pretty nice guy. It didn't take long for him to come out, and he was early. So that was even better. He had a mask on. Me being Chatty Cathy and him being chatty David, we were talking so much. But it didn't take him long at all to resolve the issue. I was comfortable with him. I will use them again. I've used American Home Shield twice now, and it's been great both times.

AHS was recommended to me and so far, I've done a few claims with them. I did it online and the process was pretty easy. Recently, there was a leak under the sink and when I made a service request, they sent out the techs from Cabrera's Plumbing and they fixed it.