American Home Shield Reviews

Home Shield sent someone out from Ohohna for the AC. The pipe at the top over my window is leaking water. The tech came out last Friday and cleaned up a trap down at the bottom. I thought that would solve the problem and he said that the leaking should stop but it hasn't stopped. I waited a week and it’s dripping just as bad as when he came out. I can't get in touch with them. I left a text and called them a few times but there was no answer. I need somebody to come out here, go up in the attic, and see what's going on because it’s ruining my house. I got rust all along the side of my siding. I've called Home Shield about it and I left my phone number for them to call me back. Also, they came and sent a guy out to put a new unit in my toilet and it only lasted about a year. It’s not flushing right. I might have to have them come back out and put another one in. That should have lasted for years. It’s not working that good.

I’ve had American Home Shield for almost a year and for the most part, submitting a claim is easy. But the service depends on the provider. Sometimes, it's smooth, quick and easy and sometimes not so much. I once had a problem with a washing machine that wasn't working and the provider that AHS found was unable to fix it. They kept saying they would come back and then never ended up fixing it. I ended up buying a new one because I didn't wanna deal with it. On the other hand, when the garbage disposal wasn't working and was leaking, the rep from Advanced Home Services came in right away and switched it out for a new one. That worked well.

I have had a lot of claims with American Home Shield and I haven't had a problem myself. Everything was well. One time, Kintz Electric came out and they were fine.

I have American Home Shield on my home and I got it for another, so I have two policies. My brother has it for a home as well and over the years, we appreciate it. There was a time when my air conditioning went out and when I got TJ Morgan, they called me the next day. I didn't have to call back and say I hadn't heard from them. They called that afternoon and said they'd be there the next morning. They also called when it was 30 minutes out and said they were on their way and then I let them in. The guy came in and he had to put something in there and now, it's working. Everything's good. It was prompt service and I appreciated that. That makes a difference when it's so hot.

South Valley Appliance Repair was very prompt. The evening before I put in the request, the next day they called me. They asked me the health questions and they told me their procedure as far as them wearing masks and gloves. And then, they set up an appointment for that Friday. The young man that came out was very professional and cordial. He told me that they needed to order a part and that I should hear from them within a week. Before the week was over, I got a call from them. The same young man came out. I asked him to go through the back door because the washer dryer was there, and he didn't have any problems doing that. He wore a mask. He did the job. I've been using my dryer ever since.

We had a refrigerator that was leaking. It turned out to be not a plumbing issue but it was an appliance issue. The contractor examined it thoroughly and did a good job of identifying the problem. So we're waiting for the appliance person to repair it. He has to come back with somebody else because it's a two-man job. The refrigerator is really large. It takes more than one person to get in there.

The disposal unit in the sink was having a problem and I told AHS about it. They said that they would send out a representative to verify it. When J&K Plumbing came out, they said that it was best to replace the unit rather than take it all apart and try to put in a new gasket. The contractor was very knowledgeable and was probably one of the better servicemen I had. We got the service without a lot of hassle. I'm very satisfied.

South Placer Heating and Air came out within their window and not too late in the day. The technician was able to fix everything. He had the part in his car because it turned out to be a specialty part. So, that was good.

I'm satisfied with American Home Shield and I've been with them a couple of years. The contractor was on time and resolved the issue with our AC.

I had an issue with the garbage disposal and I went online to request service from American Home Shield. They emailed me who was gonna contact me to set up an appointment or I could call the company. The technician arrived in a timely manner. They told me to expect him between 1:00 and 5:00. I got an email that he was leaving wherever he was and when he was on the way to my house. He was supposed to arrive around 2:58 and he was here at that time. He did what he was supposed to do.

I had no hot water so I filed a claim with AHS. The guy from 822 Plumbing lit the furnace and then left. But that wasn't the problem because the next day, it was out again. I called AHS back and told them the tech didn't check the unit or anything and I wanted to know exactly what's going on with it. They sent the same guy back out and he replaced a part on it. It's been okay ever since. But it took me a whole day to call them back to let them know the tank went out again. Every time I called, I got that their system was updating and it would hang up. But other than that, I'm pretty satisfied. Submitting claims with AHS is pretty easy and the times that I have called, I haven't had a problem with them.

The garbage disposal was not operating and then there was a leak in the bathtub. I went online and filed a claim with Home Shield there. The website was pretty simple. Then, I got a text that someone should contact me within 24 hours. Hardy Plumbing was fine when they came out. They fixed the problem and everything has been functioning fine. Home Shield has been a good advantage for what I've had to deal with so far. It is easy when it comes to repairing. I put a claim in and then Home Shield sends the contractor. If I did it, I would have to go out and figure out who I should call.

We've had multiple claims with our HVAC system and it has always been South Placer Heating and Air except for one time. We’ve had a good experience with South Placer. They always came out and diagnosed it and usually were able to correct it that same day. When Our thermostat was out and they came and replaced it. The technician noticed that it still didn't turn on, so he went up to the furnace and did some stuff up there. It took a few minutes and then it turned on.

My refrigerator quit working and my dishwasher wasn't draining. American Home Shield sent out Martin's Appliance Repair. For the dishwasher, the service guy showed me how to get it to drain. It was still holding a lot of water in the bottom. When that happens, he showed me how to get that to drain properly. It was just a matter of him showing me how to get that backed up water to come out. So now I know what to do. But he said he couldn't fix the refrigerator because something inside of it was broken. I've still not got it resolved. I'm waiting for a check to go get another refrigerator. I also had another claim with American Home Shield where something went out on my heater back in the winter. That went great. The contractor got it fixed right away. That day they were out here, it was freezing but they came out and fixed it.

I had a plumbing claim with AHS and OKC Drainworks was able to get out the same day. The tech got the problem solved and it's still working. And the tech was a little more thorough than the guy who first came out. There was still glass that was stuck in there that the first guy didn't get out. I'm hoping that this continues to be good.

The guy came in the beginning part of what time they said they were gonna be here and found out what the problem was. He was very pleasant. He had to order the part so we had to wait a few weeks but that's not their fault. I understand it takes a while sometimes to order a part. When the part came, he came and put it in. It took him 5 or 10 minutes and he was done. He made sure it worked. This year is the first time we needed anybody and it was all taken care of by American Home Shield.

The AC wasn't cooling and the fan wasn't working. I called AHS around noon and they said they were going try to expedite my claim. They also told me that they would give me a window of four hours as they were trying to find somebody. It was getting really hot in here because we have 100-degree days and the heat kept going up. So, I called them again and I was on the phone for two hours trying to find out if they'd actually found somebody. It was getting close to 5:00 and they told me that I could look for my own person. But I told them that I was not doing that here at 5 o'clock in the evening.

The capacitor that runs the motor on our AC went out. I filed a claim with AHS and Always Heating & Cooling came out. The tech had to replace the capacitor and he had one with him when he came out. He was able to complete the repair that same day. The unit is working a little bit better than it did. I could tell it was making like a very strenuous, hard to run noise and now, it's running smoothly.

I called the phone number on our AHS paperwork and let them know we were ready to use their service. Pop-A-Lock, the contractor, was expected to come out in a couple of days. They were on time and were professional. They took great pride in their work and did some detail work on the locks to make sure they worked smoothly. They did all the stuff and it was an overall good job. This helps with security since we have a new home and we are certain that nobody has the keys that we have.

The guy came and he had to go get some parts. He was pretty quick. He was in and out of there and everything was fixed. He had to replace the water shut-off and the bolts that hooked the tank to the seat ‘cause it was leaking out of there and the master bedroom faucet for the bathtub water to come out. It’s always been a good experience with American Home Shield. I've had to call them out one other time for plumbing issues as well, and it was good. Filing the claim was super easy and quick too. They've always been very friendly on the phone.

We just bought this house so we hate to already have to work with Home Shield but Myers Comfort Specialist was very friendly. They were very thorough and gave us lots of good information. Also, the price was good. All in all, it was a really good experience with them.

My AC wasn't working and it blew part of my electric out. I put in my repair request and American Home Shield was right on top of it. All Comfort Specialists was assigned to me and they were very friendly. When the tech came out the first time, he got my electric working right away. He worked on the AC and told me what was wrong. They would get the part in and they would be back out. They were back within three days with the part and got the AC fixed. They went above what they needed to do. I was very happy. Everybody was friendly and everything happened really fast. It was the wrong time of the year for my AC to go out because everybody was out. I had to wait a week for everything to get done but I understood.

The first time we had an issue with the AC, it was a part had gone bad and there was a hole in the hose so there was no Freon. The second time was something with the blower. It wasn't going all the way through. I put in a request with Home Shield and they responded within 15 minutes. Rush Heating and Cooling came out and they fixed that. They got down to the problem quick and they were very nice and professional. I love Home Shield.

The first time I did something online with Home Shield, I couldn't get it to work. I had to call in and it took me an hour on hold before I got somebody. Any time I call in, the hold time is extremely long. It's kinda ridiculous. Other than that, Home Shield has always been great. I just recommended them the other day to my son. We had an issue with the air conditioner and it was hot in my side of the house. It took a little bit longer to find something but I understand with the COVID and stuff. It’s summer. It was something easily worked through.

Our faucet was no longer fully working. The guy from Bay Breeze Plumbing came out, was able to diagnose the problem and got a new faucet. We also had an issue with another faucet down in a shower and he was able to fix that as well. American Home Shield worked out perfectly with us. We have them on a second home and it was three or four days before they could get out there, but that was the right timing for us ‘cause that was when we needed it. They're usually pretty quick and we haven't had any problems. We did have to wait a week to get the new things in though. You have to wait on the contractor to put the claim in and once it got approved, they had to order the parts. So it took about a week before we could get the problem resolved once the guy had come out initially.

For my recent claim with AHS, the air condition fan burnt out and the contractors replaced it. They came back the next day. It was pretty quick. The contractors were very friendly, very professional and very informative. It’s working great now. I'm just waiting for my other claim to get finished. I have a washer that’s been out for six weeks now. They ordered parts and got the parts in, put them in but then the washer’s still broken.

Everything went well with Water and Drainworks. The claim was submitted late in the week and it was early the next week that the guy came. We had a weekend stuck in there but it was not something that was critical. He arrived when he was supposed to and was wearing his PPE like we were hoping he would. He came in and identified what was wrong. He had the part on hand and fixed the issue.

When submitting a claim, you'd go online and do it and then you'd have the option of calling directly to whoever they sent it to. We contacted HVAC Repairs and everything went fine. But a couple of years ago, we went without air conditioning for two weeks ‘cause a part had to be ordered. The reason it took so long was that American Home Shield did not expedite the order because that would have cost more money on their part. So we didn't enjoy the benefits of air conditioning for an extended period of time.

The AHS website is good and it's easy to submit stuff. They were pretty quick and I got text messages, so it was intuitive. We had Water’s Edge come out for a plumbing issue and for the garbage disposal. The plumber replaced the garbage disposal within an hour and then he fixed the plumbing leak. Everything works now. A lot of people don't realize how to utilize the warranty. I didn't know that you can file multiple claims for certain stuff on one deductible. Also, some stuff you wouldn't think was in their warranty is under warranty.

I'm glad we bought American Home Shield. We bought it when we bought the house. When the freezer on the refrigerator wasn't working, my claim for it went great. The Appliance Wizard technician was on time and friendly. He knew what he was doing and he got the job done.

I had a plumbing claim with AHS and the tech from Rockland was very knowledgeable. He repaired it in about 25 minutes and he gave me tips on other situations as well. That was very helpful. AHS has been great so far.

I submitted a claim on the website of AHS and it was quick and efficient. It said they would contact me within 24 hours after submission. My experience with the contractors that came was good. He did a great job. There were no real problems that were presented. He did everything perfectly. As far as fixing the problem, it worked. When he first looked at it, he told me what was wrong with it and that he would have to order the part. Because of the situation, what's going on with COVID, it may take the part a little longer to come in than normal and so that was expected. But even then, it only took two weeks for the plug to come in. I did a follow-up with him to see where we were at with the part, and it just so happened that that day, the part came in. He said that he would come out the next day to install apart and once he did, everything worked great.

The AC went out so I called American Home Shield. They got Bencraft Mechanical to come out and the guy said he couldn't find the leak. He put some refrigerant and charged for that. He also put some dye in the refrigerant so that we could figure out if there was a leak and he said to call back. By the time he left, we had cold air and everything was going. But a couple of months went by and I had the same problem.

In 2015, I called a technician to repair the AC. The unit was not working because it had a big huge leak outside on the coils. The technician that was sent repaired it and didn’t check anything else. And ever since, I got Freon on my unit back then, and that was it. Recently, AC was getting worse and worse. It has been overworking and not having sufficient cooling. It was pushing all the temperatures in the house down every single time when there is hot weather. I have a friend who works for an AC company and I told him to give it a look. He found out that the levels of pressure of Freon was low and was not expected. Then, when he checked the Freon, it went down, so he started looking for a leak, but there wasn't. Somehow, the Freon was just going down and down not knowing why.

The AC unit was running constantly and it wasn't achieving the temperature that we had it set at. So, I placed a call to American Home Shield. The temperature outside was in the high 90s, so I know it was hard to get to that temperature because the house itself was hot. At the very least, it might have needed some Freon because it was blowing cool, but not really cold.

The past experiences we had with Home Shield were good but this last one was not good. We had to wait for two weeks to get someone into the house and fix the AC and it was so hot. No one raised the ticket as a priority. The first person who came found that the fan is faulty and he replaced that. Then, he found that it was one and a half pound low on refrigerant and he filled that up. But the house was not cooling up. A week later, the guy from Air Max came and found it was around one pound low on refrigerant. The AC is working now, but we are not sure. Maybe Home Shield should use someone like Air Max. They can come and recheck whether the Freon is lower than the current condition.

The air conditioner was doing a humming noise and it wouldn't come on. I called American Home Shield, and Central Heating & Air Conditioning called me. They gave me about a 10 to 15-minute warning that they were coming. I couldn't be there. I told them I was dropping off my sister off at the shop and another shop, so then they rescheduled me and said they'd be out here a little later on. Then by the time I got home, they were here. One of the guys was kinda rude. But his brother said, "That's just how he is. He don't ever smile." So, I didn't have any problem outta him. They were good and they knew what they were doing. American Home Shield has been good, too.

We were having different temperatures in different zones of our house even though our thermostat was set at the same number. I opened a claim on American Home Shield's website and once I submitted it, I was told that their contractor would be contacting me within 24 hours. If I felt like calling the contractor, they gave me a number to call. Using their website was great. I heard from their contractor A-US Air Conditioning of Texas the next morning and they were able to send somebody out the following day. The tech provided great service. It has been a great experience moving into a new home from out of state knowing that we have a source for repairs. AHS is a speedy solution for when things go wrong. It has brought us peace of mind.

My compressor went out. I had to stay in a hotel from the 10th of July until the 29th of July out of pocket. The company came out on Monday and sent American Home Shield the information. They had to order the part but if the company tells them that's what the situation is, the company probably could have gotten the part a lot sooner. It took them five to seven days to get the part, and by then, the company was behind. I had to wait again another week for them to get someone out to install it. They don't assist you as far as your inconvenience of staying. They only pay $10 on the freon.

I have two friends that use Home Shield, which is why I switched to them. Also, the company that we used before was terrible. The customer service was great, but the service providers that this other company had were terrible. I could never reach the service providers once they came out and looked at the issue so I could never get them back out to finish fixing it. So, I would just lose my deductible. They were stealing money from me and not fixing my problem. I wanted to see if Home Shield's service providers will do a better job and not just take my money.

The service of AHS has been great. Recently, a contractor came out for my appliance issue and he fixed what needed to be fixed. He was personable and he took care of the job. My dryer seems to be okay.

The contractor from Air Kool that came out for our microwave was really great. He explained perfectly what was going on. He was very attentive to our questions. He fixed the problem. Now, it's working perfectly. For me, when you don't even notice the company you are working with, it's perfect. I submitted the claim on my cell phone when the problem arose. Then Air Kool got in communication with me. It was just smooth. The service with AHS was great. This was the first time we used them. Before that, I was with another company. But I chose AHS not only because of friends telling me, but their advertising on TV is very good.

Having a warranty is a great investment especially for the first year of your home with older appliances. Mine definitely paid for itself quickly. The claims process is straightforward too. I just submit online and then they get somebody assigned to my request and then I work with them to get some time scheduled. There was a time when my AC wasn't blowing any kind of cold air. It needed some more refrigerant in it and American Home Shield sent Cozy Comfort Heating & Cooling out. The guy was very polite, and he got the job done in half an hour. It was easy and it was a good experience.

The garage door was not closing right all the way. It would still be one foot higher than the ground or sometimes 6 inch higher than the ground. The tech said there was something that needed to be reset on the top and he did that. It was easy to submit the claim. American Home Shield does a good job whenever they come. So far, I have a good experience with them. They also fixed my air condition and dryer before. So they’re pretty good.

Overall, I'm pretty satisfied with my latest claims experience with American Home Shield. They were professional and courteous. The contractor fixed most of the problems. I just haven't verified if there's one lingering issue or not. On the kitchen sink, they pointed out the way that the sink sits and it needs to be caulked. There's a little bit of space. They clarified to me why I would get water in certain situations. It's not a good seal between the granite countertop and the sink itself. Overall, I was pretty impressed and pretty happy with them.

It was hot in the house. I checked the temperature of the thermostat and it was about 91 degrees. So that prompted me to call American Home Shield. They sent their first contractor out. Whatever he did in the backyard, he never set foot in the house and then he indicated something was going on with the unit outside and he fixed it. But after about a couple of hours, the house never cooled down.

Both my AC units were blowing warm air and Eagle Heating and Air fixed both. They were very knowledgeable and the office coordinator called me and let me know specifically my window for my appointment. She followed up with a text three days prior to the service call to narrow down the time frame, which I like. Tyler, the technician, knew right away that the initial problem was my breaker. I must’ve had bad weather and it tripped the breaker box. So, they had to reset the breaker and the downstairs unit started working. They put some Freon in as well. But the very next day, the second unit went back to blowing warm air. They said I needed a new compressor and they were going to seek American Home Shield’s approval before replacing it. So, I'm assuming that once they get the part, they're coming back out.

My door wouldn't close and I was easily able to file a claim online on the app. They said the contractor would be out in a couple days and it was quick. 495 Garage Door came and they did a good job. Everything's been working well since.

My AC didn't work, so I called AHS and Seabreez A/C & Heating came out. They looked at the attic and the problem wasn't with my air conditioning, it was the duct. There was something wrong with it, but they said it wasn't normal wear and tear. It was from an animal damage. So, I paid for the repair on my own because they weren't covering it. In general, I'm very happy with AHS because I have called many times for something broken in my home and they’ve been able to repair it. They did it in a timely manner, too. But maybe they should have better coverage as far as repairs in your home.

I'm happy we have coverage and I usually submit claims online by logging into the account. One time, I submitted a claim and Island Breeze HVAC came in as soon as the next available opportunity was there. The first time, it was the next day, which was very fast. On the second call, it was as soon as the hurricane was over, so it was reasonably fast as well. After they did the initial repairs, the unit stopped working again. I'm not sure if it was related to the first issue, but on the second call, they came in and resolved the issue. They were excellent and it went well.

Absolutely horrible warranty company. I can't even say customer services. Going on 2 weeks with a broken appliance and having to start the whole process again. Each representative tells lies and does not know the process of any sorts. American Home Shield reviews that are ever positive are paid reviews. They are a scam and fraud at best. My problem is still not fixed and requires every time to talk over 1 hour wait to talk to someone. I have been hung up on, no escalation, no resolution in sight. They have made error after error and no idea what to do. They lie and continue to lie.

Each time I call, I have to wait on hold for over an hour to talk to someone. My washer broke 2 weeks ago. After 2 service technicians told AHS that my washer was broke, I was finally sent to the product replacement department. I have been on hold for over 2 hours. Do not purchase this warranty if you value your time.

A/c unit just stop working. Call American Home Shield (that took 2-3 hours on hold on the phone) to send some to fix it. Before they ask what was the issuse they ask for a service fee and they still could not produce as promised. They could not find anyone, then they finally give me the go ahead to get a outside contractor. They give the outside contractor a push around and long call waiting for approval, after 2 days the contractor no longer wanted to do the job. After 5 days without a/c in my home and kids crying and sleeping in discomfort I had to pay for a new unit to be replace out of pocket. When you think they have you covered they really don't. Horrible service. Never would I recommend them.

Where should I start. Today is 08/04/2020 and I opened a repair claim with American Home Shield 11/22/2019 and still not has been fixed. I have been trying to call the Purchasing department from last 3 days and haven't got any luck with it. Yesterday I was on the hold for 3 hours 54 Min and today I am on the phone over 4 Hours and haven't got chance to speak with anyone yet. After 7 month with 3 different contractors (through by AHS) then finally they decide to replace our Monogram Range Hood with GE. First the Hood came damaged, and Delivery company reorder 2nd time and when delivery driver came to deliver I checked the unit. It was used (someone used it returned it, All greasy hand and tool marks was visible) and damaged again.

We have been loyal customers of American Home Shield for over 20 years. We have even given annual AHS home warranty subscriptions to buyers of our homes to give them some peace of mind with their new home ownership. Today, however, I am writing to describe the lack of service we have received since July 1st of this year. I placed a service call on our Bosch wall oven in the middle of June of this year. The first company AHS sent out (TN Appliance Exchange) told us they could not service the Bosch oven. I requested service a second time and this company (C & D Appliance Service) identified the parts that would be required to fix the issue. This company searched for several days and could not find the required parts. I guess our Bosch model was too old to still have parts available.

PLEASE NEVER USE AMERICAN HOME SHIELD as your home warranty company. I have been using them, and paying them, for 9 years since I bought my home. Currently my oven in the stove would turn itself ON by itself. The heat ranged from low heat to about 350 degrees in my opinion. To get it turned OFF we had to constantly JIGGLE the oven thermostat over and over, day by day as often as needed.

Updated on 08/19/2020: The second company came back and said the same thing - the ball valves are seized and may need to be replaced. They also wrote in there that they suggested to be modified because of the way that it's coming out of the home makes it very difficult to work on, which is true. When they wrote that to AHS, they also included in there that the end of the line is connected to my sprinklers. AHS came back and said, "Nope, it's your sprinklers that have a problem. We're not covering it."

Summary: AHS put my family's health at risk by delaying the repair of my AC. It has been over 7 weeks, and I still don't know when it will be repaired. They bring you in with false advertisements of peace of mind when in fact their actions will drive the most sane person insane. We had to deal with it being 90+ degrees inside our house for weeks with one family member immunocompromised and another in her last weeks of pregnancy. They also didn't take appropriate precautions during the Covid-19 pandemic and put our family at unnecessary risk. DO NOT UNDER ANY CIRCUMSTANCES USE AHS!

My garbage disposal was broken. Northwest Sundance Services came out and were great. They scheduled easily. The guy was here before I anticipated and it took 20 minutes of the time. He just switched it out and was in and out. This is the first time that I've used American Home Shield since I purchased my condo. It’s pretty easy and having it is highly important. I'm a single woman and so if anything happens, I'm gonna probably need help.

I have contacted billing and customer service several times regarding this matter. I checked today and they billed me a second time for the same services. I'm tired of calling and holding on forever and then when I think the problem is solved I have to reach back to them to get it taken care of. I spoke with a representative the other day we were disconnected and she had solved the problem. So, I didn't bother to call back because I would get another person involved in this long drawn out situation. I checked my credit card today and of course someone didn't read of her notes and here I see another charged. Here it is 11:19 at night I'm trying to in contact with them because I received an alert my account have another 75.00 charged. Please get it together. This isn't the first time we had this happen. I hate that I have to leave a charge card on my account with them.

Been With this company for 6 years. On July 1, 2020 my oven was not working. I called for service repair request. After been on hold for 4 hours. My appointment was set for July 9, 2020. The repair company came out to service the oven. I was informed that my oven needed to be replaced. That the parts are no longer available.

The company sent us a check for the costs of repair of our refrigerator in lieu actual repair since we had to replace it. They also returned our initial service fee. This shouldn't have taken 3 months to resolve. It took submitting a bad review to get a reasonable response from the company. It could have been resolved over a month ago by the customer service reps we were talking to. Too long on hold for customer service, service companies that wouldn't service our appliance, and too long getting a resolution.

The claims rep and the contractor were excellent. The repair on our AC made everything better.

A friend of mine that I work with was telling me that she was having issues with something in her house and she was telling me she had a home warranty. I thought that you only had a year when you purchase your home and she was telling me no. So, I went online and American Home Shield had the best price and I liked their overall rating. There were a lot of other companies out there but it was the one that I felt comfortable with.

The claims process was super easy. I got online and told Home Shield I had an issue. Within five minutes, they texted me a phone number to call the contractor. I called the guy and he was out two minutes later. All American Plumbing came out and the tech was very knowledgeable. He jumped right in and took care of it. He was in and out in half an hour. Everything went good. I was fully satisfied.

It seemed you could feel that there was air coming through the vent but it wasn't cold. So J&J Mechanical came out the first time. They thought it was just the Freon and they filled that up, and then the following day, it went back out again and then they came back out. They realized that something on the fan was broken. So they went ahead and got that fixed for me and it seems to be working and in order at this time. The people from J&J Mechanical were very personable, respectful and polite. With American Home Shield, I like not having to have to worry if something very expensive’s happening with some piece of equipment, and just having to pay the $100. It’s the first time I've had to use it, so it was super easy using the app. I ended up having people out quicker than if I had called myself.

I've had American Home Shield for close to 30 years. I have them for four years at this location because we've only lived here for four years but in our previous location, I was a longtime user of their service. Submitting a claim generally isn't an issue. It's just sometimes getting the issue taken care of is the problem. My biggest problem has been with the air conditioning because they sent a company out and they were nothing but shysters, and they didn't do anything. And because American Home Shield had already dispatched them once, they had to dispatch them again to see if they could fix the problem. The people refused to come out, and they did not communicate with me nor with American Home Shield. This has been going on for weeks now. But that's not American Home Shield’s fault necessarily.

It was the first week of my warranty with American Home Shield and online wouldn’t work for me so I had to call customer service. That was a bummer because there was an hour hold time but the rep was amazing once I talked to the service person. They said that I needed a little more time but I had a claim last week and I was able to file it all online so, it's working now. The contractors were very professional and since they’ve been out, everything’s great. American Home Shield’s customer service was excellent and responsive to our unique needs. My refrigerator broke and the first contractor they sent the claim to couldn't come for two days. I called them back because my son had some very expensive medication that I keep in the fridge and they found me another contractor.

I've recommended American Home Shield to my daughter and my son and they picked up on it. I couldn't think of a bad situation with any of the contractors that I've had with AHS. They've done quite a few things around the house here and everything's done well so far. There were a couple of things that we went back and forth about, but if it ain't broke, they're not gonna fix it and I can understand that now. I've gotten used to that part of it. Water Tight's been good too. There's no problem with Water Tight. They gave me some extra information before they left. I should do this or I oughta do this next time, or to give them a call.

I had a fire in the kitchen and I couldn't get it to go out. I called the fire department and they came out. They told me there was a short in the element in the oven, so I called American Home Shield because my warranty covers all my appliances. I held on for 50 minutes on the phone and I was not happy. But once I got to somebody and got over my anger, everything was good. The rep I spoke to was nice, then they contacted the contractor and sent me an email telling me when the techs would be there. And they gave me the number to the company in case the company did not get back with me. But the company did immediately and we had an appointment set up by Thursday for Tuesday.

There was a leak in my closet which was coming from my guest restroom. There were some pipes in there that had like an elbow, and it was leaking from there. SDL Plumbing did the repair on the same day and everything’s fine.

AHS was gifted to me by the owner of the house that I'm now selling and so I continued and I liked their service. The house inspector found that issue with the hot water heater. There was a water line that needed to be replaced and recirculation in the line. The contractor that AHS sent did an excellent job. It's been functioning the time that I was there ‘cause I've left the house. What I don't like with AHS is when I call now, their call center is in another country and I find that difficult to deal with. There's a language barrier. But it makes sense to have that warranty. You never know when something happens with plumbing or electrical. You can tailor your package based on what you can afford and I like that. I am satisfied and I always recommend them.

American Home Shield's techs came a couple of times for our stove. He determined we needed a new one and said that he was gonna get me a new stove. But then Home Shield didn't replace what we had and they never contacted me about my stove. The three guys they sent who were working on the stove never got things right. So, we dropped AHS and took a backup. More recently, we weren't getting any cool air. I submitted a claim to Home Shield and they sent Stout Heating and Cooling. Things went fine and the owner who was also the tech came out. He did what he had to do. He cleaned out something and put more Freon in the unit. I was very pleased with his work.

My oven stopped working. It wouldn't hold the temperature. I was not sure what was going on so I submitted a claim with Home Shield. I did it online. And then. the tech came out the next day. He was super helpful and respectful. He got everything done quickly and talked through it as he did it, which was nice. Everything seems to be great.

American Home Shield has been kinda slow. It took us two weeks to get our washing machine fixed. We had no problem with the first claim we submitted. It was the water heater. They came and fixed it right away. But the washing machine claim was a bad experience. The guy came and looked at it and said it was a sensor part in it and went to order the part. They kept saying the part hadn't come in and they kept tap dancing with us. American Home Shield should get somebody else.

I had a toilet that was stopped out. The tech from InterTech Maintenance Group was very personable and accommodating, just everything I would expect out of one of them. Also, he wore gloves and a mask, and he didn't get too close. Everything went great. Everything was fixed. Home Shield's service has been fine.

The guy from #1 Garage Door knew exactly what to do and he was really sweet. My car was also trapped and he was able to get that going pretty fast. It was great customer service. Everything was smooth and the experience was wonderful. American Home Shield has been great, overall.

The wax seal in my toilet was leaking. I submitted a claim on my phone through American Home Shield's website. It’s good and I like it. Lockhart Plumbing & Remodeling contacted me to set an appointment. The techs did a good job and things have been fine since then. I like having AHS's coverage. If anything goes wrong, all I have to do is pay $75 and it gets rectified.

American Home Shield came with the new house and I just renewed it. I've had their contractors come out for a few problems in the past year since I've been using them and I found the experience to be a positive one. Recently, my air conditioner was not working. Flamingo Cooling and Heating came out and fixed it. It's summertime, so it was vital to have working air conditioning. I submitted the claim through the American Home Shield website and I do find it user-friendly. Not from the website but they tell you who they've assigned it to and I took it upon myself to call that company right away. They were professional and on time.

Our air conditioner stopped working about 10 o'clock one night. We called American Home Shield the following morning and they scheduled with an HVAC company. When we checked with the HVAC company Wednesday morning, they could not get a serviceman out to the house until Friday which was unacceptable. We had company staying with us and it was 90-plus degree weather. I have cancer and I can't be easily moved to another location.

American Home Shield has been very responsive when we've called with a problem. And they've assigned somebody to get out here. So, I'm very satisfied with it. I like the protection of being able to get what would be a major expense covered without having to do it all out of pocket. The water was leaking out of the ice tray and getting down into where the food is and all over the front of the refrigerator. The repairman from Appliance Repair Experts told us that there had been a recall on the icemaker in this refrigerator.

Lone Star Water Services came and they were fast. They got done everything they need to get done. I've had American Home Shield for about 15 years and I stayed with them because things are expensive and their process is easy. Something would break at 2 o'clock in the morning and I just go in my computer and type it up. Somebody calls me the next day and I spend $75 as my copay. Most of the time that's all it's gonna take. They give me peace of mind. We've recommended them to my sister-in-law, brother-in-law and several people. When people say it's expensive, I tell them to think about it. They spend $200 a month insurance on a $20,000 car but they've got a $200,000 house. Why would they not spend $75, $85, $95 a month for insurance for that?

The sink was backed up and leaking. We called Home Shield on a Tuesday and the tech from Carl's Plumbing Services came out on Wednesday. He snaked out the sink and fixed the leak. Submitting claims is an easy process and Home Shield does a good job.

Home Shield's website could be better. If there's an issue, I'd like to be able to give a little explanation as to what's going on. It prepares people for when they come out and they won't have to be surprised. Also, I'd like somebody to answer the phone. It takes a long time for someone to pick up. I would have to wait for like half an hour. They do call a call center in another country and it has frustrated me. I had to elevate it to someone who is a management person who can understand me a little bit better.

I submit my claims online to American Home Shield, which is easier for me. The contractor, Benak’s, was awesome. The technician came over and got the service done. He knew exactly what he was doing. That was the second time he has been here.

My sink wouldn't drain. We didn't know if it was the garbage disposal or a clog. The contractor from Blue Collar Plumbing communicated with me the next day. He was courteous, did the work and answered a couple questions that I had. It was pretty much done in like 20 minutes. The repair made everything be back to normal. It was really inconvenient to have a sink clogged up all the time. Being a part of American Home Shield is really convenient. I'm glad that I can have contractors that come out to my rural area. I'm really grateful for that service to get things back to normal quickly and for the professional, friendly technicians who ended up coming out.

The claims part is fine, it's just that I feel sometimes the wait is way too long to get ahold of someone. That's the only part that I struggle with. I know there is the online option, but sometimes if we have to let them know, like if there is something specific going on about the repair, we cannot just generically select it from the website. AHS needs to let the contractors know a little bit more about the repair. I prefer to call them sometimes, and the wait time is just way too much sometimes as well. Otherwise, the service is pretty good. Once they are online, I don't have any issues with them addressing it.

We were getting a tune-up on the AC and we went through American Home Shield. The technician did a good job but the cleaning didn't meet standards. He sprayed the AC but when I looked down in it, I still saw debris. We have been associated with AHS for 15 years and if we have a difficulty with a person or a company that comes out, we call them, report it and corrective action is taken. They send someone out and if it's a contractor that do not meet the requirement and we call them, they call the contractor and they also send someone else out, if it's someone that we're not pleased with.

I had two people coming in for a claim I had with American Home Shield. The first contractor who showed up looked at the heater and immediately assumed that the furnace had been broken for a long time. I contested the contractor’s decision. A second one came in and he was surprised that the first contractor wanted to replace the whole unit, which I never asked for. I just wanted the thing to be fixed. The second guys took care of it and did a great job. They replaced a motor and a switch. It was fixed the same day. I don’t know why the first contractor wanted to replace the whole unit when it was something easy to repair. My AC is working great now and I was very happy with what they did.

Something went out on our dishwasher and my wife called American Home Shield. They sent their contractor Mr. Appliance of East Texas. The techs came and they figured out that the issue was some kind of circuit board that wasn't working. They had to order the part and it took almost a month for that to come in. The tech came back to put it in and fixed our dishwasher. So far, having AHS' coverage has been good so far. It's nice to have it as I have their help with paying for stuff. They always pick good companies to come out and take care of everything for us. I've recommended AHS to some coworkers of mine.

I tried to call to put in my claim but it wouldn't let me put in an option and it kinda just pushed me to the website. So I went to the website and did it through there. It took about a week and a half for the contractor to come out the first time. Then they came back out within three or four days. The Freon was low and there was a leak in the coil of my air conditioning unit. So they came back and replaced the whole unit and filled it up with Freon and I had to pay for some of the Freon. It's working awesome now. The three guys were all nice and very professional. Everything went smooth and didn't cost me too much money. Home Shield saves me some money. I appreciate it.

Henry, the technician, came out and determined that it was a circuit board that needed to be replaced. I had done a little bit of investigating myself and so, I came to the same conclusion before he did when he came out. He ordered the part and he said it was gonna take a week. I have a tenant in this house and to my delight, the contractor got the part the next day. The boss and Ace, the technician, came out. The boss said that there was a missing piece. I said that Henry took it. He was supposed to order another part. In addition to the board, there was a tensioner on the belt and he said that Henry never told him that. So, he Jerry-rigged something up and it didn't quite work. It's making a noise and it still hasn't been fixed. So, I called them back and told them. I said that he needs the original part. He said he was looking for it and he would bring it back.

All Air Heating and Air Conditioning have gone to our house. It's the third service that they've done to our house for our HVAC system. They're wonderful, professional, courteous and on time. Also, the customer representative from American Home Shield was Grace. She's on-point. I had to give her a call just to advise her at the time, and she gave me the notice of when the HVAC tech would be showing up to the house. So, everything was prompt and professional.

American Home Shield sent Mr. Rooter Plumbing for the garbage disposal. There was no power to the garbage disposal. I did the claim online. The website was good, and I was given a three hour-window for the contractor to be here. Since the repair, everything's been good so far.

I had 2 claims with American Home Shield within 2 days at 2 different properties and both worked out fine. I’m purchasing a house on Friday and I'm using American Home Shield again.

The initial issue was a leak in a pipe. I couldn't get water to my upstairs bathroom and we thought it was a leak. Super Rooter came and fixed it right away. They were very pleasant. They even weren't afraid of our dogs. They have done well for us. I submitted another claim because our garbage disposal went out. I did it through the internet on one of them, and then I called in on the second one. I recommended Home Shield to my daughter and son-in-law.

My son has American Home Shield, and he told me we ought to sign up for it. Now, we've had them three months. One time, my dryer was making a screaming noise and the oven didn't work. I turned the claim in through the computer on Monday, and Star Services said they'd be out here on Friday. When the guy first came to troubleshoot, I wasn't impressed with him. When the same guy came back, he had an entirely different attitude and he did a very good job. They fixed my stove and my dryer.

My recent claim experience with AHS went very well with the gentleman that came out to fix the dryer. I couldn't get the dryer to heat. He said it was not broken. It was the utility panel where you have all controls that turn the power off and onto your house. He said I needed to have that replaced. He went in behind it and did something, and it's perfect.

I have a problem with washer and dryer. The Home Shield rep said that’s on the new company they sent, but he would have to get some approval for a new part because it is broken, both washer and dryer. I'm waiting for that. I tried calling today, but it was 45 minutes waiting and nothing. It's very hard to get ahold of Home Shield. Waiting for 45 minutes and then getting disconnected is very annoying. Who has time for 45 minutes to wait?

We had a clogged drain, so Harvey's Plumbing & Drain came out. There was a plumber and there was them. We had a clogged drain and so then they were able to get it unclogged. They were pretty efficient and did a good job. The contractors, overall, with American Home Shield were pretty good. I had one I had to complain about a while back and they revoked the agreement they had with him. He didn't seem to want the job. He didn't wear a mask when he came. This was back in April. The attitude plus without the mask, it just didn't seem like I wanted that person. So AHS found me somebody else. I'm very satisfied with American Home Shield. We had another home warranty company and so we went back to them. They had provided good service on a couple issues. But they said $800 for a year and American Home Shield said $600 for a year.

American Home Shield is very convenient and affordable. I had a leaking pipe on my pool and when I submitted the claim online to them, they called me within an hour and told me that they would have somebody out in the morning. The contractor was right on time and they were awesome. The pool has been functioning good since they’ve been out. There are no more leaks.

American Home Shield sent Total Air Care out for an AC issue. They fixed it in no time and they did it wonderfully. The only thing is everything breaks on Fridays, and AHS doesn't offer Saturday service.

American Home Shield's service has been absolutely wonderful. I like their response and how quick it is getting someone out as well as the quality of people that come out to service. The online app is great too. They send emails for follow up saying that you were scheduled and your work was completed so you know when something's closed. And when I had the issue with the air conditioning and needed someone to come back out, it was very quick. I'm very satisfied.

The air conditioner was leaking water a lot of water. I submitted a claim online and they said the contractor would come out in the next 24 to 48 hours. It did happen that way. The tech came and he fixed the tubing. It was good. The contractor was great and so nice. The tech wanted to come inside but we weren't comfortable with the whole COVID-19. He was very respectful. He told us what to do inside and walked us through the whole process since he couldn't go inside to check to make sure things were right inside as well. It was really great. AHS has been great for the most part.

I had a tub leak and plumbing issues with the shower as well as the kitchen faucet sink. I called American Home Shield, then they called and told me the name of the contractor that was coming. Then, the contractor called to verify the appointment. But the first people who came out were terrible. Then, I was switched over to Plumbing Enterprises and they provided good service. Since they came out, everything has been working fine, but the only thing they did was the kitchen sink. Other than that, AHS has been excellent.

We have been with American Home Shield off and on since 2011. The only time we haven't been is when we moved into a new house and we had a builder's warranty. It was for a short period of time and they only had a $700 limit to replace the hot water heater, which is not significant. I stayed with AHS because their coverages are good. I like that they don't have limitations. AHS is also very quick to respond. We've never had them deny a claim or not repair something, so we were very impressed. They are also very professional. We're very satisfied with AHS. Lite It Up Electric was also super fast, clean, friendly, nice and knowledgeable in regards to our recent claim.

My broil in my oven was not working and my washing machine was dripping water when it was not in use. All the buttons kept jumping and syncing. The young man from Appliance Plus was wonderful. He was patient and very nice. He took care of me beautifully. He was with a mask. One appliance took him a little bit longer to get the part, but he was really a pleasure to have. Thumbs up. My only problem with is getting through to AHS. I could be on the phone for an hour to contact. I found a different contact number that they give the option of getting a phone call back and that's been a life changer. I just put in the request and they call me back whenever there is someone available. Overall, I am very happy with American Home Shield. I've recommended it to a lot of my friends and they have had good experiences.

The contractors came out a total of three times for our claim. The first time, we talked. Then they came back to put a part. Then, whenever we would use the dishwasher, it was still leaking. So we had to call them to come back out again and fix it. The first time I submitted the claim with AHS, it was easy-breezy. The second time, I was not able to do it online and I had to call. I was on hold forever. But they ended up calling me back to get the appointment scheduled.

American Home Shield has responded really quickly. I'm really happy with the process. J-Tech Mechanical did great. I got a call pretty quickly after the work order was submitted. They scheduled and then did a follow up right before the individual was to show up. I've had it for about two years and my son has had it for seven years. He has really gotten good service out of a couple of different homes he has owned. But Home Shield does not offer preventive maintenance programs for HVAC systems. They should make a contractual arrangement with the service companies around the area for such programs. Last year, I put it in a claim for our swimming pool pump and I immediately got a call from an individual that was handling swimming pool equipment. He talked to me for a minute and he said that the underwater light wasn't part of the program. But they immediately reimbursed the $100 hold on the submittal work order.

I like American Home Shield's website. It works good and that's all I ever use. I filed a claim and they said I could follow up or I could just call. I called Douglas Mechanical and the people were real nice. They gave me a time. In fact, they installed the air conditioning unit on the Fourth of July holiday which I thought was pretty cool. The sales guy was real good. He walked me through it. It wasn’t that old of a furnace to replace it so I was kind of questioning the replacement. But the guy went through and explained about not being able to get parts because of the Coronavirus and I might have to wait 30 days. It was 100 degrees here that day and I said I didn’t want to wait that long. I upgraded from what the warranty would replace so I want a better unit to match the units I have. He was fair with me.

I had an appointment for Master Pro Repair to come out but I did not get a confirmation that they would come so I called them. I could not get any information and eventually, they did not come. So, I called Home Shield again and told them. They made another appointment but the same thing happened again. I'm having an issue with my icemaker which is now going on three weeks and it still is not repaired. I'm also having a problem with my freezer. The guy told me that they go hand in hand but didn't do anything about it because maybe that was a second repair. And then, I do understand that we're in a pandemic and people are working from home and we're under extenuating circumstances, but to get to anybody, I'm not pleased at all.

I submitted a claim to American Home Shield for my AC unit and their techs from Always Air came out. They tried something and it didn't work. I called them back and they came again to try and fix it a second time. They did that and they were solid. They did a fine job. I like AHS's service so far. Every time I've ever had to call them everyone from there has responded professionally, came out and fixed whatever was necessary.

I've just had Home Shield for about a year and on the recommendations of my daughter. She has had them forever and she always bragged about how good they are. My husband and I are getting older and we can't do as much as we're able to do in the past. I got the basic package. Our heat exchanger is on the roof of the garage. Our split system is outside. There is a hose that runs from the heat exchanger to the split system that drains the water out. However, it wasn't draining the water outside. We have a big puddle out there and diverting to my plants wasn't draining it. It goes through the house. It clogged up with gunk. I filed the claim on the internet. I thought it was going nowhere. Next day, Home Shield sent me a note and said Integrity would contact me, which they did. They also gave me Integrity's phone number.

My air conditioner stopped cooling and JPB came out. They indicated that I needed a new fan and they got it and then they replaced it. They did a good job. I also had an issue with the refrigerator that AHS fixed. I also got them to do some maintenance work, like checked my air conditioner and heater in advance of the season.

I had an issue with the toilets and filled out the form online. Advanced Home fixed it and everything is fine. The toilet flushes now.

LA Standard HVAC did a great job. They explained to me what the issue was, and what stuff is covered by the warranty and what isn't. They figured it out pretty quickly. Less than 15 minutes. The things I thought that were covered weren't. That's fine. The problem had to do with installing one of those smart thermostats. That's not part of the coverage so I paid separately for that. The tech put in the thermostat. Everything works. I received prompt service from Home Shield. They kept me up to date, the contractor showed up on time. Everything is great. So far, I'm happy.

The tech explained everything that was taking place. He called me down to show me what the issue was and what needed to be replaced. He gave me two different options of how it could be fixed. Fortunately, the one that was preferred is how it was done because we had a choice of it that if he couldn't fix it in the house, he'd pull it out to bring it to the factory and we'd go seven days without AC. We were very happy that he was able to get the part and fix it on site within an hour. Everything went very well.

I love American Home Shield. They're excellent and I'm very happy with them. Recently, I had an issue with one of my AC units where the fan wasn't working. I called a claim in with AHS and they sent out South Belt A/C and Heating. The tech fixed it then he left. I also had an issue with the other AC unit where it stopped working and it was not cold enough. I thought the problem was the Freon but when the technician came, he said that it was the compressor and that they were willing to fix it. But I decided to replace the unit. They took care of it and I send the receipt to AHS.

I have two AC units and one of them was not blowing cold air. It was set at 80 and it was 87. And in Arizona, that's not a good thing. So, I shut the air conditioner off because it does the bedrooms, then we closed all the bedroom doors and we just slept in the other half of the house that night. I contacted American Home Shield online and they set up an appointment for me the next day. The gentleman called me that night and said he could be here between 12:00 and 3:00. He showed up at 12:45 then he told me to go in and turn the air conditioner on and set it to 68. When I turned the air conditioner on and set it to 68, it blew cold air. At that point, he hadn't looked at anything yet.

I put in a claim for the garbage disposal that wasn't working. It was leaking underneath. It was easy and quick to submit the ticket online. The tech came the next day. He was very professional and he explained what he was doing and why he was doing it. So it went well.

American Home Shield sent Affordable Appliance Repair for an appliance issue. I called the contractor up before I submitted a claim. My glass-top on my stove cracked. Before I did anything, I called him up to see if it was repairable or whatever the case will be. He wanted a picture of the model number, so I took some pictures and I sent it to him and then he said they probably wouldn't be covered because it was not broken over the burner. It was more or less to the side of it. He was gonna look up the part and he was gonna let me know how much it cost and I’d probably have to pay it myself.

I sent in a claim for the plumbing in the toilet and the next day, the contractor was out here. It was a quick response and everything was good. AHS makes sure that everything's taken care of. I like them.

We had a clog in the sink in the bathroom and the bathtub. It was on Saturday that I submitted the claim and someone from American Home Shield gave me a call telling me that I was supposed to call the contractor directly and set up an appointment. I called them on Monday and they came the day after so it was quick. I was satisfied. The person came in and pulled out like bunch of hairs out of the pipe and that was it. It seemed like he knew what he was doing. It resolved the issue and we got no problem so far. That was my first time claiming using the website but it was easy. However, from the service that I received, I noticed that American Home Shield doesn't cover outdoor stuff like my front yard or backyard. It would have been a lot better if they did. We wanted to fix the sprinkler in the backyard. We assumed they would cover it but they didn't.

The toilets were not flushing. We had leaks on the faucets. I submitted the claim with Home Shield on the phone. They then said that the person will contact me when they get a chance to contact, and they did. Neal's Plumbing came out. The tech checked out all of the toilets. I liked the way that Neal just came in and told me what was wrong. I said, “Okay,” then he went and fixed it. He had to fix the guest toilet because it was off-balanced and he put it back on balance, and it stopped the leak. He changed its guts, and then he also changed the guts on the upstairs toilet. He just went around and fixed all of them. I like Neal. He takes care of business. Every time he came there, he seemed like a plumber that knows what he was doing, other than that one guy they sent out with a plunger. Neal put everything back to normal.

We bought our first house and some of the appliances are quite old. We wanted to have that protection for at least the first year of moving in so that if we did have a big expense, we would be covered. We decided to get a warranty and we’ve had American Home Shield since February. Our fridge was squeaking and it sounded like a dog toy. It had been doing that for a couple of months and then, it got a little bit worse. So, we figured it would be better to have it checked out and make sure that nothing was wrong before anything happens. I submitted a claim and the website was easy to navigate. So, it was good. They said that someone from Omega would contact us within 24 to 48 hours and that they would do the scheduling.

My husband and I were married and moved in here 18 years ago. The house came with the warranty and we kept it going. Within the first couple years, AHS replaced our hot water heater, our inside air handler, our outside air handler, and garbage disposal. It could have really cost us a lot of money if we were doing unplanned repairs. Instead, it was just the deductibles that we had to meet. We had an issue with the air conditioning unit and the contractor was absolutely really wonderful. They were very professional. They didn't have the part the first day but they kept us informed as to what was going on. The biggest thing was it was 100 degrees and they got the air conditioning unit fixed very, very quickly.

Initially, my Nest thermostat and my AC was acting up. It was making weird noises and my thermostat just kept shutting off. It said there was no power. Repair people came out and they said that the battery on the thermostat was bad. They went up in the attic and found that the condenser and the fuse were bad. They replaced that and the unit ran well. But two days after that, it was still running but there was no air coming out of the vents. I thought maybe it was just the frozen condenser. I turned it off for three hours then I went back and it turned on for about five minutes. Air was coming out but it stopped again. No air was coming out of the vents.

American Home sends a different company every time I file a claim. When my AC was blowing hot air, the technician that came was good. He explained to me that I just needed to purchase three gallons of refrigerant because there was no refrigerant that was why it wasn't cooling. The AC is fine for now. But he told me that there was a bunch of stuff wrong with the AC. He saw that my coils were really dirty and then he recommended that I needed to buy some kind of kit for it that would make the AC unit last longer. He also said that I'd need to hire someone to do it probably before next summer. But because we were at the end of summer, he said not to bother with it. Those are not covered by the warranty and I'd have to pay out of pocket.

The sump pump wasn't turning off. There was an issue with the float, and so it effectively would just constantly run even if there wasn't water in the drain itself. So, we would have to unplug it to get it to stop running and then plug it in if we wanted it to run. I logged in to American Home Shield and filed the claim there. Their website was good. It was really easy to use and submit the claim. It told me to expect a contractor within a certain time frame.

I filed an AC claim with Home Shield and the phone call back was within a couple of hours. Then, Controlled Comfort came out the following day. It's pretty hot around here in the desert and that was a pretty quick response with everybody having problems. Also, the technician was great. We weren't able to really find out what the problem was with the AC. It shut down for a number of hours the day before he came out and he couldn't duplicate the conditions but he serviced it while I was here. Controlled Comfort was good and the AC seems to be working fine now.

The air conditioner broke last Monday night. I called AHS on Tuesday and the techs from American Air Conditioning & Heating came on the same day to check it. They came back on Wednesday to take the broken part out and they're supposed to be here today between 8:00 and 11:00 to fix it. This is my 11th day without air conditioning in Texas and I called the contractor twice to follow up. We had to stay at the hotel for five days and I'm surprised they're not here yet. They said between 8:00 and 11:00 but my house is already 88 degrees downstairs, and they have to go in the attic. Other than that, I'm a single parent who's not very handy with my home items and I've had AHS for a long time. Things have worked out pretty well with them, so I reinvest every July.

The air conditioner didn't work, then I went online and submitted a claim with AHS. I always forget the password, so I went around the passwords. But I was still able to get the order. Still, I always have a problem or have a question to get them on the phone and I'd be waiting two hours on the phone. But at the time, I was working because it was midnight and I knew that the AC was broken and I wanted to go first. I still got the service three days after, though. When the people from Integrity Air Conditioning called, I told them I have a sick husband and that we couldn't have no air conditioning for a long time. But they couldn't come and the earliest was three days because they were booked up. I understood that because it's like having one doctor in the whole area. They were also very nice and they changed the parts on the AC.

I called in a repair. Then we got it fixed on our own regarding a leak. It was fixed in an hour. I called and canceled the repairman. I was still billed a hundred dollars and no one ad I do mean no one will come to the phone to get my money back. Do not use these guys, They are terrible. I have called 7 times. Always a recording saying the hold is an hour. I have written two snail mailed letters. No one calls back. DO NOT USE THEM> THEY ARE BAD. They owe me money and will not refund the money. It is 100 dollars.

Updated on 08/05/2020: Effectively blocks communications by placing customers on hold interminable hold. Allegedly approved replacement, no way to contact to continue remedy. EFFECTIVELY BREACH OF CONTRACT. Does not return calls, has no means of voice mail or other customary practices of communication. Online account shows complaint closed out but that's misleading. Filed complaint with BBB and contacting state attorney generals.

Updated on 08/03/2020: I purchased two home warranties on two homes and paid on them for seven months. I gave the company my VISA for them to auto charge my card each month. They charged for one, but not for the other. Each month, I would receive phone calls from their agents leaving messages that my account was in arrears. I would call them, stay on the phone for at least 45min, waiting for an agent to speak to me. I would explain that they had my VISA card, were charging me for one home and needed to do the same for the other. They would promise that the issue was cleared, only to again have agents call me stating that I was in arrears. Again, I would call and spend a minimum of two hours trying to get this straightened out.

We have been customer past 13 years for 2 location but never been that bad of your services. It is just a broken oven and since begin of June we try fix. Service is a disaster and you offer new one. We choice something from stock of Whirlpool but we can’t get item. Every time 7-10 days delivery. Now 31st July and finally no news and no oven. Total my calls waiting time is 16 hours. Today’s call after 4 hours waiting someone answered and immediately hung up the phone. I cannot bear with your service and making me stupid anymore. I am going to complain BBB and call the department of insurance and compliant of your act of customers. New people don’t believe them. They are not the same company like 10-13 years ago. They changed with super bad quality of customer service.

I have an open claim (on 7/6/20) with AHS on an oven which they now can't fix. They were supposed to contact me with a resolution. They never did. I go to there web site and the say the claim is "closed"---which it isn't!! So I call them on TH 7/30. I'm told I have an hour+ wait. I forget it and try FR 7/31. Same story. This time I wait 64 minutes for a person to respond. They can't help. They transfer me to the RESOLUTIONS DEPT. I'm on hold there 2.5 HOURS and they never did answer. I call back again today 8/3 and they tell again I have an hour+ wait. This is totally insane. They blame COVID. Baloney!! Hire more people or do whatever to service clients. I have been with AHS for over 20 years--I'm finding something else. My advice to you: go elsewhere if you want service!

After having a terrible customer experience much like all of these post, there is light at the end of the tunnel. Robert Scott in the Consumer Affairs department (Consumer Affairs ) not only got back to me quickly and often, but followed up and helped drive the several issues to closure. He was responsive and professional and the only reason I am not cancelling my AHS subscription. Thank you Robert!

On July 22, 2020, I made a service request for the HOYT ENERGY MASTER water heater, Model N50HM SIN50, in my rental property located in Rancho Cucamonga, California, and paid a $75.00 Trade Service Call Fee. There was a lack of sufficient hot water; the water kept turning cold before my tenants were through with showering or doing the dishes or laundry. The water heater was the original with the house, which was built by Lewis Homes of California in January 1986. On July 22, 2020, at 1:13 PM, American Home Shield sent me an e-mail that Plumbers, Inc. had been assigned as my service contractor. On July 22, 2020, at 2:31 PM, American Home Shield sent me an e-mail that my appointment with Plumbers, Inc. had been scheduled for July 28, 2020 at 10:00 AM-2:00 PM.

Renting from policy holder. Did automated claim start. Called for details... Said no record. Started another, 2 weeks out for appointment. Canceled same day, card still charge days later. THEN MY CARD charged again for holder's premium. Had to cancel my card so they can't do again. Will not answer phone or respond to messages.

Submitting claims online works, but sometimes you don't know. Like this last one, I didn't know if it was plumbing or air conditioning that's why I had to call. Then when calling American Home Shield, I waited on line for 40 minutes and then it said the line does not work and to call back. With my most recent claim, Clovis Heating and Cooling got here early and they saw that there was a lot of water pooling in our ceiling. They cleaned it up and then fixed the air conditioner. They took care of the problem. It's just that they didn't wear masks.

We've always had American Home Shield with all three properties. Every time we've moved, we've always stuck with them. We've been married for 18 years, so that's how long we've been with American Home Shield. Every time we've used them or there was an issue, they were able to fix the problem. Recently, All Star Appliance came out and fixed an issue. We're happy now.

American Home Shield should follow up on outstanding claims. They leave me on hold for hours and hours when I try to call them. Recently though, I had a power outage and submitting a claim to American Home Shield was really quick. Kelly Brothers Electric, one of their contractors came out and found that we had a loose wire in one outlet. They fixed my issue and provided excellent service.

The door wouldn’t open up all the way because the spring was broken. We filed a service request with AHS and they sent Precision Door out. They had to replace the spring, but AHS said that the spring was not covered by the warranty and we're not happy about. We ended up letting Precision Door replace everything that was needed and we paid them 1,100 because we bought the lifetime warranty from them. The techs were very good and tried to explain what needed to be done, and we agreed to go ahead and put a new one. The door works good now and it’s even more quiet and smoother. But since we bought the whole thing, we still were charged $75 for them to come here even if the guy who did the service told us that they were going to waive the $75. Also, we're not good with computers and we can't go online whenever we have a concern with AHS, but it's also hard to get a hold of them on the phone.

I've called many times to American Home Shield for different things. One time, I called for a plumber and the job was done quickly. It took four days because of the pandemic, but normally, the contractors respond very quickly. My house is in California City so it's a long drive, but even though my house is really far, I usually have a good experience with them. American Home Shield made my life so easy. When I've called on the phone, they've always been very nice and very helpful. Their system is also easy to use and I'd rather go there than wait on the phone. All we do is enter the work order and it clearly sets instructions on either the vendor's gonna call us or we call the vendor.

When I bought this policy from Home Shield, the lady said if something does not work, they would fix it and if it's not fixable, they would replace it. After five weeks, our dryer didn't work good and I called them. They sent me Chesapeake Appliance Repair and they disappeared for a couple of weeks. They never contacted us and we left a message. We called back Home Shield a few times and we finaIly got news about the claim. But I’m not happy with the service and I'm very disappointed at the company Home Shield hired. They're a big company but their contractor is not very good people.

We really appreciated the help of MSC. He was a very good contractor. As matter of fact I would recommend him. They were a second choice in terms of a second opinion and the company before MSC, to my opinion, were fraudulent. This house is 21 years old. The toilet was original, and it's also 21 years old. The tank itself, according to what the MSC contractor was telling us was that it was put on too tight. So what happened was over time, it caused the tank to fray. It was so tight, and over time, it cracked. The plumber before him that came out claimed that it wasn't a situation that was warranted. So he then gave my husband an estimate of what it would cost him to replace it. We already knew the situation because when the toilet popped and there was the spew from the tank, we knew over time it was an issue. That couldn't be helped. It was old.

We've had American Home Shield for a while and I enjoy the experience they give me. They're on top of everything. Every now and then, if there's something wrong, they get to the point right away. The next day or sometimes even the same day, the contractor calls me and makes the appointment. I love Triple S Plumbing. They did a great job and they are the best contractor I've had. I've had two or three others in the past and they were okay but not like Triple S was. Triple S is professional. The rep showed me and told me exactly what was going on. Before he left, he made sure everything was working.