American Home Shield Reviews

We have an older washer. Something was happening when you turn the dial and pull it out or push it in. The guy who came had to replace something in the start up and the shut off thing. He was very nice from when he came to when he left. That guy and his company were great. The dispatcher from the company that this guy was with called within about 10 minutes after I talked to AHS and set up an appointment for us. It worked out really well.

I had repairs done on my dishwasher, my washing machine, and my overhead fan. The tech made some minor repairs on the dishwasher. The filter in washing machine had to be cleaned and there was stuff piled up in it. Then he had to replace the motor on the overhead fan. He ordered the parts and the work was done real promptly. I’m really a satisfied customer. I left Sears to go with American Home Shield and I’m very satisfied that I chose them.

American Home Shield's response is pretty fast and they solve your problem efficiently. I submitted a claim on Friday, and then I got someone contact me on Monday. The person scheduled the service and then he came in the same day. I got my faucet replaced on Monday, so that's higher than my expectations. He arrived with mask and performed very fast. He finished his job in 30 minutes. So far, it’s all really good. The only one tiny detail I realized yesterday is somehow, the faucet is not that well connected to my sink. There's a couple of drips if I'm washing stuff.

As far as putting in a call, that's easy. I do it online. However, I had some issues with one of American Home Shield's contractors. It was with my refrigerator. The control panel shorted out. And it’s the panel where you can control the temperature. The tech came out right away and diagnosed it. He then sent the panel off to be refurbished because there were no new parts for it. He came back and installed it, but it didn't work. He was going to get with AHS to find out what the next steps were but I never heard from him. This went on for months. I called and texted him but he would not return them. At one point, he said that he put it in with AHS. We haven't heard back from them. It went on and on. I was without a refrigerator for three months.

This is the second time we've used AHS and they've been fine. Their people, both on the phone and the technician that came to the house were quite personable and professional.

I always call and speak to someone when filing claims to American Home Shield. They're always courteous. The technicians that come out have always been great as well. There was just one that had me all up in flames because it took a month to get parts. However, I'm not mad with them. I understand that because of COVID, the processing time for them to actually receive my part was a bit long. But normally, it's not that way. I'm usually pretty much satisfied when they leave. I've been really pleased with AHS. They have done the things that needed to be done. We have upgraded the things in my home that needed to be upgraded. Sometimes I call and have them check on stuff when I feel like it's getting off. They come in and fix my things so that I'm able to keep my appliances longer. I recommend them to my friends and family members. However, they are not doing everything perfectly, but I'm not upset.

American Home Shield is worth the money. It was very easy to get a claim set up for someone to come out and work on something in my house. Technicians replaced the faucets in both my kitchen and my bathroom. They had to fix the pipe in the bathroom so it didn't clog the house. Now, everything is working better than before. The people were very competent and polite.

We had a faulty clothes dryer. It's working, but it makes a terrible sound and it was not drying the clothes well. I had submitted a claim to American Home Shield, and they assigned a repair person company to come out. He was efficient. He identified the problem. There was a little hiccup. He didn't have the part. It was something for the drum. They said they would give us a call back in three to five days with the part. I called, and initially, they said they had closed out the order by mistake rather than getting the parts, and then I'd have to call American Home Shield back. But then, one of the managers called and said, "The part’s been ordered. It was backordered. It's supposed to be in today. And as soon as it gets in, they'll come and put it in."

I love American Home Shield. My sister uses it and I got it from her. So far, so good. Whoever they choose that's come out and fix whatever's wrong, they come in, put their little things on their feet and have their mask on. They go straight to work and it doesn't take more than a couple hours. I had them come out to fix the AC the first time. They did a great job with that and then I had them come out recently to check the AC again because it started getting hot in there. There was some type of special going on and I got it. The second guy that did the AC unit was determined. He said, "I'm gonna figure this out," and he did. It didn't take him long at all. When my doorbell wasn't working, a repair guy came over and rewired it. He was very professional. He knew what to do and he was done before I could blink. Now, it's working good.

The service for both our dishwasher and dryer was very good. The service guy was amazing. He was completely business-like, professional and nice. He took the whole thing apart and put it back together so I could wait for a part. When the second guy showed up, I had concerns. He looked a little casual but he was wonderful. Both guys shut up when they were supposed to and did the job. I was very pleased and in this day and age, it's hard enough to let anyone in your house.

Our thermostat on the wall was not working and we had to leave it on heat. We couldn't do anything because it wouldn't allow us to do anything. The technician installed a new thermostat on the wall. The new one is a little cheap and not as automated as the one that was there, but it's working now. I like the convenience of being able to call American Home Shield and schedule an appointment when something is out and they are able to send out technicians to check out the problem.

I had some electrical problems in the house. The porch light wasn't working and another light was flickering. So, I had an electrician come out and take a look at them. He was real friendly and knowledgeable, and he worked on my porch lights, got them working and then informed me that the reason this other light was flickering was because it's getting too hot, so I needed to change the kind of light that it is. He couldn't fix it. He just said, “You're going to have to change it to something better.”

I have used American Home Shield in the past when the company was first getting started and nothing has really changed. In fact, I've seen other improvements where they've had add on packages like the electronic package. There’s two claims that I have going right now. I'm going to be completing my heat pump Wednesday. For my second claim, they had my cooktop put it in, and the only cooktop that I was allowed to get online is a little bit too small for the space that I have. So I just have to put a ledge on the inside, and call American Home Shield back, and have them reschedule for the guys to come out and install it. But American Home Shield was very quick to respond and the service members have been great. They've been prompt. They call before they come. They also made sure they had their masks on when entering my home.

My husband was home and from what I heard, it was fine. The tech had a follow up phone call. He had to order a part. He left, and then he called an hour later and said, “Hey, I found the part.” He came right back, put it in, and then everything worked. He followed up the next day by phone. He wanted to make sure that we weren't having any issues, and everything was resolved still.

American Home Shield is an expensive way to go. It's $50 a month and it's $100 every time we call someone out. I had to pay $100 upfront to get a plumber when I had a leak in one of the faucets in one of the bathrooms and I wasn't expecting to pay since I wasn't told about it. But it's security for my home and it seems to be going okay.

When the AC unit wasn't doing anything, a tech came and replaced the wires that were loose. I recommend American Home Shield to everyone. Every time I call them, I get a response right away. The service is great and they take care of the problem.

We called to get someone to come out here for our refrigerator, which is three years old. The little thing that you push to get your water and ice broke off. American Home Shield sent out a person who collected money upfront. The tech said there was an issue with the icemaker and that he was gonna have to order a whole new icemaker holder and the little thing to get the water and ice on the door. He said he'd put in the report right then. We didn't hear anything. I called yesterday and spoke to someone in their office and they said he never put anything in.

American Home Shield is a good investment because if anything breaks down, you wouldn't have to put out thousands of dollars. You're already covered. I usually call them and they answer the phone right away and try to resolve the problem. I had a recent claim where the contractor was really good. The claim is not yet closed as I'm just waiting for them to order something for my bathroom. They still have to come out and they have to replace my toilet.

The garbage disposal is fixed but two items are still outstanding. The contractor said they were going to get back to us for the water filter that was under the sink which they never did. For the ice maker, they did call and scheduled it then they changed it due to snow. It was very difficult to reschedule it again and the person who came in looked at it and said a plumber has to come in and left it at that. I don't know if they reported back to AHS and I haven't heard anything from their end what the next step is. I've been with AHS since I moved to Lancaster which is four and a half years. Prior to that, I was in Fairfax, Virginia and I was with them for another five, six years. The last few experiences were not fun and I wasn't satisfied with the service. The monthly price also went up and I was trying to look at other companies to see their pricing.

Airflow was great. They replaced the main switch of my furnace and they finished in one day. Everything is fine. All I needed was that main switch. But AHS sent another company out the day before and they said I need a new furnace. So, I don't want to deal with them. But I love AHS. I call in a claim and it gets taken care of right away. I'm referring AHS to friends.

The people at American Home Shield are professional and courteous. They are timely and they send contractors out immediately. They resolve their matters efficiently. But the speed of service of the contractor is not always timely. It takes a little longer for them to complete a job. They're sending a completed item to American Home Shield when it is not completed. They are quick to get their money but not quick to fix things properly. There should be a proper initial diagnosis of things. We had a contractor that came out for a claim and their service was adequate. The employees were professional and courteous. They repaired a sand filter. After the third repair, the equipment has been operating properly.

I'm selling my home and the home inspector had taken off the thermostat. One of the wires was loose and he put the wire where it wasn't supposed to go and it ended up blowing a fuse in my HVAC system. So, the tech came out and fixed it. He was very nice. He said he could come in the afternoon. I begged him and asked if there was any way he could come in the morning since I was not going to be there in the afternoon. He was very accommodating.

I had trouble with a pool company that AHS sent out here one time, Texas Pool Guy. They messed me around for over a month and a half. I told AHS not to send those guys ever again at my place and they acknowledged it. They've never sent them back out to my place and sent some other people that have done an excellent job. When the Polaris pump for my pool was leaking really bad, Hammond's Backyard Living replaced that. They did a fantastic job and they were very knowledgeable about what they were doing.

The tech showed up on time and knew exactly what to do. The door of the washing machine wouldn't open and it got jammed because of what was in it. He figured it out and got the door to work and did some tests on it. Everything was fine once he got everything cleared out. He fixed it promptly and he was gone. I also had a claim with American Home Shield for the air conditioning and that was fixed right away too. The claims process has been reasonable and easy.

American Home Shield comes through in exactly what they promised when we first signed up with them. So, I've been very happy with them. They handled all my claims quickly and there's really no hassle at all. I tried other home warranties to compare and see who was better, and they don't even come close to AHS. I recently had a claim and everyone that AHS sent out was very punctual. They were also pretty fast in handling my claim, even during COVID. Plus, they actually covered what they said they would cover and that's the big thing.

I scheduled the service and this person called me immediately the next day. He probably would have been able to come out sooner if my schedule was easier. I went to work and then, I came back. I called him and let him know, and he was out here immediately. He was already at home with his kids and I was appreciative of him coming back after-hours. He got the issue fixed and did not leave until he saw the thing run about four times. So, he was quite efficient. People should get the highest plan they can get because American Home Shield comes in handy.

The claim went very well as expected. The contractor that installed the tankless water heater was excellent. The tech was professional, did everything he had to do and it's running perfectly. He spoke with my wife and cleaned everything that he did which I appreciated. And they told us if we had any problems to give them a call, not to worry, and that they would work it out with American Home Shield in case this one failed. It was very encouraging. It took three days for AHS to decide that they would honor the claim and get it done. We were without hot water for two and a half days. But what can we expect? It's not an easy thing to install a nice water heater. And they gave us a quality one. I was very happy.

The showerhead tripped so it wouldn't stop running. The plumber came over that same day and he took it apart. He figured out the part that needed to be changed. He changed it out and it took him 10 minutes. I also had a claim previously for an AC unit and it took at least a month to get fixed. The technician had to come and send the information about what was wrong with it to American Home Shield. Then American Home Shield had to order the part, and ship it. All that took a month and it was during the summertime. So I wished that it was a speedier thing. Plus, I found out afterward that I had to add another $200 something to pay for the Freon, which I couldn't say no to. So I had to pay $300 something but it was still better than $2,000.

The AC wasn’t cooling. Technicians came and my husband interacted with them. It was a breaker issue that my husband had checked but it didn't completely slip all the way back. He figured it out and he slipped it then it was cool. It was a quick fix. Our AC is working well. The thing with American Home Shield, however, is that they just went ahead and charged me. They didn't let me know the price I was gonna be charged or that there was gonna be 75 or 100 for a person to come out.

American Home Shield doesn't vet their technicians very well. I keep getting information about services that they didn't perform when they were here. I had just moved into a new place recently and had all four classes of technician out. The technical services have been a mess, except for the key replacement, which was good.

It took almost six weeks to get a part for a washing machine. I called AHS and told them how ridiculous it was. But they could only get the part at a certain place. All they said was the company they get it from wouldn't be able to get the part 'cause it's back-ordered. I said, "Can't you find somewhere else to get it? They said, "No, ma'am." I was so frustrated about that. But the tech that came was great. He was nice and very professional.

Advanced Plumbing scheduled the claim quickly. They came in here and were in and out in 10 minutes. They fixed the problem, and we haven’t had an issue since. But I had a recent issue with another claim that I just cancelled. I was angry because I had a claim on my dishwasher. I waited and waited for the person to call me, because that's typically what happens. And the claim was submitted to Sears. They usually say if you don't hear from the person, to give them a call. So I called them and they didn't even acknowledge that I had a claim. And then the rep put me on hold and transferred me to American Home Shield. The hold time, especially getting to where AC seasons are coming up and stuff like that, you can really sit on them. I've done it before for 40 minutes.

I had a microwave issue and it was easy to file the claim. The reps on the phone were helpful but they were unsure if was it covered or not. It ended up being covered and AHS had it fixed. I'm happy with it. The tech did a pretty good job. He was very professional and polite.

With American Home Shield, I've got the peace of mind that I don't have to pay money out for repairs that may be costly. Recently, the drain portion down in my kitchen sink was already getting corroded, so there was a break somewhere, and they had to replace that bottom piece. The guy from the repair company had to go to the hardware store to get it. He was very good. He did what he had to do and it was timely.

American Home Shield's communication was excellent. They emailed me promptly. They provided updates when the technician was in route and they were very consistent in their timing. If they said they would be there at a certain time, they were there. They did everything they said they would do. The job was done professionally as well. All of the conversations I had with them was professional. When I would call to check on something, I didn't have to get transferred from person to person. All in all, I felt they did a good job. American Home Shield is worth the money.

When I first moved in, one of the things that was presented to me on literature was that AHS would arrange to have somebody to come out and change my locks. So I called them up and they told me they don't do that. They said it was not part of the service. So I hung up. A few days later, I gave AHS another try with the plumbing. They told me they would take care of it right away. I had a problem with one of the toilets and I needed to get a plumber to take care of it. Everything about the company that came out was first class. When I called AHS the second time, I mentioned the change locks service to the girl and she said they provide that service for me. She told me she would look into it but I never heard anything back.

AHS is very beneficial when we do have something that does break. If you don't have to speak to customer service, you file the claim and you get a response right away. But if you have to replace something, it can be pretty tedious. If you call up their lines to join, you get somebody on the phone right away. But if you have to call in regards to a claim that you've filed, you'll sit on the phone for hours on hold. I have sat on hold for 3 hours and 59 minutes to be exact to try to get through a customer service rep. Recently, one of our outlets have gone out in the kitchen and Advance Electrical came out. We've had the tech before and he was great. We did get our stuff replaced so AHS did what it had to. It just took some more legwork. They could beef up their customer service and try to be more timely in the responses.

The washing machine wasn’t working and the first time the company that worked on it came, they decided that it was the transmission. They replaced it and it worked fine for a minute or two. Then the next day, it still was not doing properly so I called them back. They came back and decided that it was the timing control device and replaced it. The tech was a very nice young gentleman and he was very knowledgeable. He figured it out, did what he had to do, got the new parts, came back, put them back in and was gone. We've been with American Home Shield for quite a while and they are easy to work with.

I filed a claim over the phone and the process was pretty easy. One thing I don't like, though, is the whole call in and listening to the recording in a loop. But the service provider that came was skilled, quick, and on time. We couldn't get hot water in the shower of our first-floor bathroom and the plumber resolved the problem very quickly. Also, I wanted the pressure to be a little bit higher in the third-floor bathroom and I asked him to raise the temperature so that the water coming out would run hotter in general and he did all of those things. He was in and out and I was happy.

American Home Shield had people come out that weren't very good. Now, they've gotten better. I've had contractors come in here that say that they are no longer with American Home Shield because when people need something done badly, they'll try to fix it many times before they will actually replace it. Some people said there were people who had a 30-year-old heater that was just no good, and they said that they couldn't help them. But when I was in Morgan Hill, we put a lot of money into that and they came out. We had some good ones come out in the past, and we had some bad ones.

The icemaker wasn't functioning properly. The techs got out here quickly. They diagnosed the problem and then they had to order some parts. They came back with it quickly. They were very professional. I've also had a claim to American Home Shield a while back. I was very satisfied with the work they did. It was a good experience.

The heater didn’t work and I first had the gas company come out. The pilot light was lit and it wasn't anything they could take care of. I called American Home Shield and I told them that I needed somebody to come out and look at my heater. I was told when the contractor would come and they confirmed that that was okay with me. Strix sent a man out and he said it was the control board that he replaced. It worked.

At first, we saw some water in the basement. I called the warranty company. They got me hooked up with somebody that day when we thought it was a basement issue. They said they'll be out next week. It's a little water on concrete so no big deal. Then we traced it back up to the first floor and said it must be coming from there. We thought it was the toilet and we were going to do something with that. It turns out that the hot water knob was broken and the water kept spilling all over the place. We had to cut off the water to the whole house. But we're in the middle of moving and we need access to water.

My freezer stopped being cold and there was no ice. Ice cream was melting. American Home Shield assigned a real good company to my claim. The guy said he was doing the job for 20 years. I was watching him and he showed me how to fix it myself if I really wanted to. American Home Shield's service has been good. I've been doing my claims online the last two times I had to use the service, and it was real smooth.

The person that was trying to get me to buy the policy had such a nice personality. The way he explained it was what kind of had me sold. But I'm not proud of some of the contractors that American Home Shield has. I had an issue because my air ducts were acting up. I had someone to come out and he didn't stay long enough to look at everything. I tried to do a follow-up because he got it working but when he left, it seemed like something else was going on. Two weeks later, it started acting up. I tried to do another follow-up and they never got back with me.

It's a pretty straightforward website and everything was fine. Everything that I expected to happen, happened.

Our pilot light wasn't staying lit and the technician came out and he got it lit. He cleaned it out thinking that he had solved the problem, with some corrosion around it. It worked for about two days and then it quit working again. Come to find out there was some kind of a line that needed to be replaced. The two gentlemen that came out were nice. They were polite and fast. We got the heater fixed. We were really happy with their service. American Home Shield has always been good. I've been happy with the service. I like it because I know that if something happens, all I have to do is pick up the phone, call and I get something fixed. They've been very cooperative and helpful.

My icemaker was making plenty of ice, but it wouldn't crush ice, or it wouldn't dispense ice. The auger had gotten broken. The tech, Andrew, called me and told me that I could get a whole new unit, but it would take quite a while to get that in, or he could get the parts and come back and repair it. So, I had an option there, and I chose option B. He showed back up in a couple of days and repaired it. It's functioning properly now. Andrew was very professional, but at the same time, approachable and he did well. I've had American Home Shield for 10 years, and because we've sold our house, I'm going to discontinue it for a period of time until we get our new house built.

In the past, when we make a call, it's a week later before we can get anybody out here. They may respond within a day or two but it's three or four days after that before somebody comes out here. Also, it seems like when a part needs to be ordered, it takes forever. It's almost like it's a breakdown on how the companies go about getting their parts, how quickly they get them, and then how quickly they can get back out here. We were without AC for a month during the hottest part of the season a year before last year because we were waiting on parts and waiting for people to install them. But that was not the case with our AC claim this time so I was very pleased to see that. The tech had whatever we needed. He changed two actuator valves that he said may leak around those.

I would rather do the preventative and not have the problems. I requested service for my air conditioner and it was great. Mike explained what he was going to do and it was to make sure there was enough Freon, the pressures were right, and the air conditioner condenser was cleaned out. He also checked my thermostat and changed the filter for me. I was very pleased with it. If there were any problems, I was told to call. All in all, the home warranty has been terrific. I like their preventative and if I have questions, I call and ask. They've always been very receptive about sending somebody out as soon as they can too. I would recommend them. They've been very good.

Submitting the claim was okay. But I got the impression that the contractor didn't think my unit was that old. Before they left, they said they would recommend a whole new unit if they couldn't get the part. Then I came to find out that they said I needed a whole new unit. They quoted a low rating unit at a price I could get one locally with a better rating. When I was asking about getting it locally because I was getting a better deal, I got told my only option was a cash out option. I asked if I could speak to someone about it and they told me no, and that they sent a request back and I'd hear from somebody in 24 hours. But 24 hours came and passed and I didn't hear from anybody.

Recently, our air conditioner wasn't cooling. The repairman that came was exceptional. I'm a technical person and I'm always curious. He went out of his way to explain what he was doing and why he was making the decisions he was making and what my options were. He helped me make a good decision on what to do going forward. He got it repaired and it's been working well ever since then. That same company also worked with the heater before. They had a lot of problems and came for a total of seven or eight times. They replaced almost everything in the furnace and they could not find out what the problem was. Finally, just by luck, the guy set his tools someplace, and he noticed a configuration with the sensor and he said it shouldn't be like that. Nowhere in any of their testing did it indicate that the sensor might be a problem. He finally fixed it. So far, I've been very impressed with American Home Shield.

I called American Home Shield to file a claim on the bathtub. The process was pretty easy. I only had to wait on line for just a short period of time. Their claims rep was good. They let me know when to expect the contractor out on the internet, and I knew when they were going to call and when they were going to be out. The young man who came was very nice. A shower knob totally broke and so we couldn't turn it on or off. He fixed it. We could take a shower again in the guest bathroom.

My friend has American Home Shield and recommended them. They seem pretty great. They should do other services like maintenance. When I had a claim, their process was really easy. A tech came and looked the unit over then walked me through things. The only reason I did the claim was because it was with American Home Shield. I would never have called someone out. That would have taken too much time.

I called American Home Shield because I am having a leak. And it's a very bad leak under my sink. All of this was the week before Easter. And I've got water all on my floor. I thought it would be the pipe. But it turned out, the guy said I had a bad faucet. The faucet was leaking. There was water coming from the instant hot water thing and from the garbage disposal. He also said that I needed the instant hot thing and a garbage disposal. The guy that came out was extremely nice and moved at a quick pace. And when he left, I was under the impression that he would come back. He said, “We have to get the part, and I'll be back in a day or two.” That's what he said. So, that's what I expected, a day or two.

The blower wouldn't blow on the AC unit. Burleson Services replaced the capacitor and they spun the motor. It started working and it worked for about three days, then it stopped again and wouldn't start. They ordered a motor and they took the whole thing back. They rebuilt it there at their shop, another week went by, and they put the motor in with the fan cage and everything on the motor. That motor lasted about three hours and then failed. The company ordered another motor to replace that motor and they're supposed to come in this Thursday to put it in. Every time they come out, they do a great job but it's not lasting. It's been quite a while since this claim was filed.

The gentleman that came in followed good protocol for COVID and he was very knowledgeable about his work. It was efficient, on time, and clean work. He got the job done and it hasn't been a problem since. We reached out to American Home Shield under duress, and the response from the gentleman I spoke to on the phone was calming and confident. He told me that they would look for someone as soon as possible. It wasn't as fast as I would have wanted it, but I imagine that's the way things go. I needed it immediately, but the best he could do was the next morning. The times he gave me were accurate. He made me feel pretty comfortable about the whole process and that it would be taken care of. It went really well. I would definitely recommend the service to friends and family, considering the fact that it was a prompt service.

My experience with American Home Shield was a total nightmare. I went almost three months without a washer or a dryer. The communication back and forth was hell. As operators at their general number, they are not fun to deal with at all. They have a book of answers and they just stick to it. There is no personal attention to your personal issue.

The plumber came and tore into the wall. He told me that I would get a call to make an appointment to get my wall fixed and I haven't gotten that since he came. I'm still waiting. Overall, everything went pretty smoothly.

I liked the tech. He's good, very professional and straight to the point. But that was his second time trying to work on the unit. He just couldn't fix it. The replacement part will be delivered tomorrow.

We had a couple of issues with our dryer where it kept overheating and it blew out the motherboard. American Home Shield got those fixed. We also had an issue with the dryer not working and we had a thing with the stove. A guy came and he fixed both of those. Everything is working great. The only thing with American Home Shield is I just got a delinquency on my account. They want to check out two deductibles even though the guy came for both issues and fixed both of them. I'm confused about that.

I called in and a technician came out. He assessed what was going on and told me what it was going to take. He needed a part so he ordered it that came later. He came back, fixed it, and no issues. He was good, professional, and knowledgeable.

American Home Shield is a more reliable and more efficient way of taking care of our machinery. Cost effective-wise, it balances out. On the contract, I have the phone number so I just call a claim in. They ask for the information and it's like a work order through a computer. You put it in and they validate through email. They confirm that within 24 hours, I should have someone from the company calling to set up an appointment. As soon as I make the call and tell them what the problem is, they deduct everything from the account real fast. I have ran into several issues with my dryer and American Home Shield has been very prompt in dealing with the situation. The company that they’re contracted out is very prompt as well. They're courteous too. They take care of the problem so it's all good.

I've had AHS for many years and they're better than most of the other warranty providers. They've changed the claim process and everything about it is much better, although the vendors still try to send out some of the worst people in the world.

My air conditioner was making a lot of noise and howling. The tech came and seemed to know his stuff. He went right to work, identified the problem and fixed it really quick within 15 minutes. This is the very first time that I've needed AHS and the experience was excellent from the time that I needed them to the time that the tech showed up. I called on a Saturday and he was here on a Monday.

I've been happy with American Home Shield. The girl came out to rekey the house. She was wonderful. She found a renegade doorknob that somebody put on. She happened to have a new one in her truck, which was great, put a new one on, rekeyed it, everything was right. I called, a plumber came out, there was a leak under the kitchen sink. And he said that, "Yes, there is a leak." It's not doing real damage right now. It's just leaking from the faucet right onto the ground. It's not getting anything wet but the ground and it's a very slow leak. He's working on the best way to fix that without having to tear up the foundation. And we don't want to do that.

Our cooling and heating system was blowing cool air instead of hot air and the tech did a good job. He was great, very kind and knowledgeable of the system. It's a wonderful experience using American Home Shield and I recommend them to everyone.

I submitted a claim for water leaking in the faucet on the kitchen. Even if you turn off the faucet, it was still leaking water. The tech was very professional and very, very knowledgeable. He was very safety-wise because of the COVID-19. So he was pretty good. He wore a mask and took off his shoes. He replaced some of the parts with the brand-new parts but the parts were not yet available for the old one. So he had to replace the whole faucet. My wife is pretty happy with it. American Home Shield always pushes through. They always do their job.

We've only had a couple of occasions to call American Home Shield, and they have responded well. The process works fine as long as I can talk to somebody. Because when I call them, they say, “Your warranty has expired.” “Oh, no, it hasn’t.” I get them on the phone and then it worked fine. The techs have also done what they've come to do and we've been satisfied. They fixed the washing machine the first time. One time, we had a problem with our Trane air conditioner and I told AHS that when I called them, but they sent a non-Trane company out here to fix it. It seemed like an odd thing to do, but maybe they only contract with certain providers. Other than that, everything was fine. The first guy identified the problem but didn't fix it. The second guy came out and he fixed it.

When I call, American Home Shield sends somebody and if I have an issue with the people they send, I let them know and they work with me to switch them out. I had a stoppage and the other contractors didn't seem to be doing what they needed to do and did half the job. When they left, I still had a stoppage a lot of times. I told AHS that I didn't care for the contractors that they were sending before and they sent me over to Walston. They fixed the stoppage and I like them a whole lot better. I did the claim online this time and AHS could put down more things. I had some other issues but they were not listed. I couldn’t put down exactly what was going on because it didn’t have enough for me to choose from. I also had a washer that played out on me and AHS purchased another washer for me. I'm not too crazy about the washer but all washers are made like that now. So, I don’t have too much of a choice.

A technician needed to come out for the unit outside of the split unit. The fan blower and compressor were not running, but the air handler was. The guy didn’t waste any time. He was really knowledgeable because after a few minutes of looking and doing a couple operational test, he went pretty much right to the problem, and he fixed it. It was excellent service. The company response time was on point. The guy came out the same day that they called me to set up the appointment. They had a slot for me. So, it was pretty fast. They had me up and running. I did the claim electronically through American Home Shield's app. It was easy. As far as the response that I've had is concerned, it’s great.

I've been very satisfied with American Home Shield. I've got their policy on two houses, and I definitely would recommend them to anybody I talk to. It's like an insurance. People never know when they're going to need it, but when they do, they're gonna be thankful that they have it. The people that AHS sends are very professional. They get to the problem and take care of it as best they can. They've been courteous and on time. They keep us informed whenever they're coming and give us good information as far as what they see, what the problems are and how they've resolved it. All of the communication has been really outstanding.

I just had an actual repair through Home Shield and it was great. I've had Home Shield for about five years, and in the past, I did have plenty of problems where I was ready cancel and kind of move on to a different company. The customer service was really not professional. There were multiple calls on my end to try to get some type of service done where they failed to send somebody. I had plenty of issues with that alone. But this time around, I was kind of amazed with the actual service that they provided and everything all the way around.

The issue I was having was when we turned the AC on, the cold air wasn't working for hours. Later that night after we'd already made the claim, it started working again. When the tech came and checked it out, he didn't find any evidence of anything. He did say something about the freon maybe being a little bit low and he found a charred wire on the outside unit that he replaced. He did do a thorough walkthrough of it and explained all the different components to me. He explained if it's not having a problem at the time when he comes out, it's hard for him to diagnose what the issue is. The service was great. I'd definitely be happy to have him back at my house again for other services. AHS is a reliable service and it's easy to use. They provided what they promised and that's all you can ask for.

I've never had any problems with AHS so I stick with them. The process for requesting service is super fast. I just go online, schedule it, and by the next day, they call and get someone out here. Recently, the sink handle was leaking and the contractor responded quick and came out. They decided to replace the whole faucet. But I didn't really like the faucet that they put on there because it didn't match my sink.

The ice maker wasn't working. It had been dripping underneath for a while, so the tech fixed that. Since he's been here, the ice has been making again and there have been no drips underneath. So far, I have been very pleased with American Home Shield.

I used American Home Shield to change the locks on the house and for a plumbing issue. Both of those experiences were fine. For the plumbing claim due to a pipe that was leaking, I called and customer service was fine. It was just that the person was foreign so at times, it was hard to understand the rep. Also, I wished the service window was a little smaller. They gave me a four-hour service window for one day. Other than that, the technicians who came fixed everything. I had to call a restoration company that they referred me to in order to open up the wall and get to the plumbing. That was not covered under the warranty. I ended up paying the restoration company way more money than I should have when I could have done the job myself.

The repair company did good. I have no complaints. An expansion valve went bad, so they had to order one and replace it. At another time, my heat went out and I wish I would have called American Home Shield on that. I even forgot I had them and I had somebody come out to fix the heat and it costs the heck out of me. I had to replace a motor in it.

The tech came at the door, put some boots on, checked three vents, went outside and checked the air conditioner part, and cleaned it all up and left. He was here for an hour. He didn't change anything. He said he cleaned the coils. I know he's gonna put new Freon because I said I don’t want them yet. But I’m happy I got American Home Shield. It's peace of mind.

I had a circulation pump go out. I've only had the service with American Home Shield for less than a year and this is my first service call. They were super responsive. I essentially got same-day service.

My HVAC with heat pump was set to A/C at 70 and 97 heat was coming out of the vents. I contacted American Home Shield (AHS) and they quickly assigned Heritage Air and Heat (4414 State Hwy. 276, Rockwall, TX). The technician (Teo) came out and diagnosed the reverse valve had to be replaced and the warranty covered it. However, the R22 (10 lbs) would be only covered at $10 an lb. The charge is $80 an lb and their company assured me that AHS is aware of the upcharge (turns out they hadn't even reached out to AHS to submit the diagnosis, work order, or get authorization for the additional homeowner charges).

I did a claim for an electrical issue and it ended up that the spring had broken. The tech had to replace the spring which was not covered under the warranty. When I asked the girl was the spring covered because it’s needed for the garage door opening, she said, “I'll just put an order in." I didn't get quite the answer I needed. The irony of it is I have a family member that has American Home Shield. She had the garage door and all its mechanics covered. I don't know if they changed their policy or we needed to do something. It got a little confusing there. But AHS is definitely worth it for us. The had a contractor come and check our dryer. They had the part that they needed so they fixed it right on the spot.

My garage door wasn't opening and the repairman did a very good job. He came in, and then he assessed it. There was some issue as to whether what needed to be fixed was going to be covered or not. He made contact with the warranty company, and then came back and told me that this particular thing was not covered, what it was going to cost and then, he did the work. It's been very good. He made it so that my garage door was functioning properly, which allows us to get in and out of the garage a lot easier. Prior to getting it fixed, we were unable to access that garage through the outside garage door because it wasn't working appropriately. Since we bought our home and had the home warranty, American Home Shield has saved us quite a bit because we've had a few things in this new house that we purchased that have been covered, and it's always been handled relatively quickly and easily.

I got a warranty with the house I bought and it was through American Home Shield. When the one year warranty was up, I extended it because it was very helpful to be able to have someone come out and not pay hundreds and hundreds of dollars to get something fixed. One time, our garage door would go up a bit and then stop then go up a little more and then stop again. I had to keep pressing it and then once I got it up, it wouldn't go back down, so I had to disconnect it. I called American Home Shield on a Saturday and said what I wanted on the automated system. It was very easy. They even took the payment automatically.

When you turn on the gas stove, none of the burners were working with the clicker. You had to turn it on with a lighter because the clicker was not sparking it. One of the knobs was frozen altogether and wouldn’t turn. The tech came up and did the repair on March the 8th. Now, two of the burners are working fine with the clicker but two of them are not. You have to go back to turning it on with a lighter.

I submitted my claims for the water heater and a ceiling fan together but I had to pay separate. The only issue that I had was trying to get an appointment on time with American Home Shield's plumbing company. But the process is very easy. For AHS' electrical portion, I was able to make an appointment the next day. With the water heater, they never called me. I had to call. I left a message the following day and they called me back the next day. Other than that, the technicians were good. They were able to resolve both the problems on the spot.

Everybody that has come out has been wonderful. It just always takes a long time to get somebody to come here and to get return calls. I had a big leak spouting out on the floor and it took several days before we got anybody here. The guy found the leak but he couldn't fix the plumbing. He got on the phone right away and called Mr. Plumber. While he did, I called AHS and they said we had to cancel Mr. Plumber even though it was an emergency. We had to use one of their guys and it took several days to get somebody here.

AHS is a phenomenal company to work with. I submitted a claim for my HVAC. It wasn’t blowing the hot air that’s keeping people warm. The technician was phenomenal. He did a wonderful job.

It was really easy to access American Home Shield and file a claim. I did one online for a water pipe and a drain pipe leaking under the house. Water was coming out onto the carport and I could see it in the driveway. You can't have water leaking all the time. The problem didn't affect the function of the house but there was a steady drip under there that had to be fixed. A contractor got back to me quickly. Their tech showed up when he said he was going to and fixed everything right the first time. I didn't have to crawl under the house and do it. I then paid my deductible. I recommend American Home Shield.

The outside air compressor part of the heating and AC would not come on. The air handler inside the house would run, but the outside part would not come on. So, all I was getting was the fan blowing. The air conditioning company came out, checked things and said there's no power getting to it. We went to the circuit breaker in the basement. It looked like the circuit breaker was set, but it wasn't. In fact, they were labeled wrong. The one that said stove was the one that worked the AC, so it was backwards. I bought this house used a while back, so I always believed what was labeled on the circuit breakers, but it turned out to be the circuit breaker had flipped.

I had a water stoppage and it wasn't draining into my pipes. I made a claim and the process was very quick. The tech who came out was efficient and was really thorough. He did a great job. So far, American Home Shield has been so good.

I had two claims. One was for the AC, which was a continuation of a previous case wherein I wasn't receiving any air upstairs. The issue has been repaired and the tech was very informative. He told me another option as to what I need to do in order to receive the type of flow I wanted and it looks like I have to replace or add another system. My other claim was for an electrical outlet and it was fixed. That tech was good as well.

I did a claim for a thermostat that was not working. AHS told me to expect a contractor within a couple of days and it turned out that it was. The contractor was excellent.

I had one call to look at my unit and the process was very simple on my side. I submitted it to American Home Shield through logging in so I was only contacted via text message, as far as the notification that a contractor was assigned to the work that will be done. The technician that came out was very thorough. It's a time where a lot of people are gearing up, trying to get prepped for the holidays. So, he did good about keeping me in the loop about times and all the issues. I was very pleased with the process.

The tech came within the time frame. He explained everything to me. He respected my wishes for having on a mask. So, that was great. We have my AC working now. The service was great. Everything was handled quickly. Using American Home Shield has been a great experience. They went up on their deductible, but I'm getting the service. When you think about what you will pay out of pocket, it's good compared to not having it. I will tell anybody that's owning a home to get a service like American Home Shield because it is good. I would rather have it and not need it, than need it and not have it.

My air conditioner wasn't working and a guy from Comfort Air Control called me back within 10 minutes after I submitted a claim. He was out by the afternoon and he had all the parts that day, unlike my first interaction with American Home Shield. It was a cluster mess. I had something wrong with the washer so I called up and they sent me a guy who wasn't near where I live. This was in December and I didn't hear from the guy. I would not recommend AHS.

The tech who came out for the air conditioning was great. I've done a lot of work with him so I know him already and I love that guy. He's from A-US Air Condition of Texas and they're super reliable. They tell me when they're coming, always call me after work is complete, and send me an invoice.

American Home Shield has worked out fine. When I had to request a rekey service, I got someone call me right away. They had everything all set up. You could tell that the guy that came out really cared about what he was doing. It worked out very well.

The technician told me there was something on the AC unit that had shorted out which caused the transformer on the inside to short out. He changed both of those pieces out and it works absolutely tremendous now. He was very professional and friendly. AHS is a great service and the process is decent thus far. I wish that some of the stuff was covered a little bit better. On my AC, there was supposed to be a power disconnect that wasn't there. For certain issues like that, I wish that it would kind of be addressed to assure the customer on the back end that everything is being done and being brought up to that standard where it should be.

The technician that fixed the trouble said that he was gonna submit a report to Home Shield because the drain that was clogged was the main drain going out of the house. He said that we should have it scoped. Home Shield never called me back. I would either call them again to have it scoped, which they may or may not pay for, or because they don't pay for it, I have to call on my own. But it would have been nice for someone to tell me. Nonetheless, Home Shield has excellent service. Everyone should have it.

The techs came in, checked all the filters in the house, made sure the thermostats were working. Then went outside, took the covers off of the condensers and cleaned the condensers, and made sure everything was good on the inside. We also had American Home Shield do our dishwasher. It had to be replaced last year, six months after our policy. It was good. The only thing we had to wait on was it was right when everybody was getting quarantined. They just had a backlog a bit about stuff. Other than that, I like that I have peace of mind.

We had a washer leak that flooded our upstairs bathroom and seeped through the walls. It went into my son's floor and underneath his wooden floor. 4A came out and disconnected everything, and then ordered the part. They came back five days later and installed the part that we needed for that washer. They were real good. Everything's fine right now. We also filed a claim when our dryer wasn't drying very well. 4A came out again and they did the ductwork and fixed wherever they needed to. Home Shield has been pretty good. I definitely would recommend it.

My thermostat wouldn’t go over 64. The technician came out and checked the furnace. It was some sort of high limit switch that needed to be replaced. He ordered the part then came back a couple days later and fixed it. He seemed to know what he was looking for and was able to diagnose it and repair it.

The servicemen are great but it’s American Home Shield that we have a problem with. I keep having to put Freon on the refrigerator and they choose to keep sending out the repairman. They know it's not going to work but you can't get anywhere with them. The techs do as much quality work as AHS would let them. The tech's hands are tied and they even went back to AHS and said that we needed a new one. I wish there was somebody else but AHS is the best thing out there. If you have newer equipment and you need a repair, they're great.

The pool’s blower motor and the control panel were both broken. I called and the rep from American Home Shield and I selected a date. Then, she said that our man would call us before he arrives. He did and he arrived on time. He was a nice guy and very professional. He knew what to do and was very knowledgeable on the pool heater. He ordered a new blower motor and when it came in, he called us and came over and installed it. He's trying to find the control panel that will fit in to match the old one but the pool heater has been working great. We were able to use our pool when we wanted to and we used it over the weekend. It was an excellent experience with AHS.

2020 Plumbing came out for my water heater tank and they were professional when they came out. They had to replace the whole tank and then do some modification to the ventilation system. The tank has been good since the replacement.

Our garbage disposal stopped working. We submitted that claim online, so it was easy. There was a bit of miscommunication. It was a they left a message that we didn't get kind of thing. It took a bit longer than normal. It took about two weeks, but usually, they're right on it. The tech was able to get the garbage disposal fixed. And it all took him 20 minutes. He was very knowledgeable, friendly, and professional. It was a good experience. We had American Home Shield in our house in Vegas, and then we've had them here as well. They've done a good job.

I usually do everything online when I submit a claim with AHS. It's user-friendly. For my recent claim, the techs were very professional and on time. Everything's working fine since then.

American Home Shield is just a call away. I put in my request, and the repair people came out and assessed it. The part that was gonna have to be replaced was ordered, and it came within a week, which was timely. The repair people very polite and professional. They came a little early to make sure they got the job done and stayed until the job was finished. They were on time and we got a new hot water tank. I don’t have any problem with it at all. Now, our water’s hot. Overall, it's well worth initiating the process to have your warranty active and keep it active.

The stand-alone ice maker is not working. The technician just came and said that it needed to be exchanged. He didn't do anything. He was gonna put in the request, however, he has not called back. I've been waiting for about three weeks now. But then American Home Shield has improved a lot. I had them 10 years ago, and it felt very different in the way it feels now. First of all, the wait time. Every time we call, it’s not 45 minutes to an hour. They have a much great reply, even to the phone. Unless we're putting a request online, which is also useful now because everything now is online. They also follow up. They're not dragging you along like it used to be.

The microwave’s fan kept running and there was no way for us to turn it off. I didn’t see any smoke but it was giving us a funny smell. It was more of an electrical one. The agent from American Home Shield was professional and gave me the name of the company that was coming. She told me that they were going to get back in contact with me. They had an opening for the 29th and I took it. They had to get back with me on the time. The repair guy was very professional and he explained about my overall process that he was gonna do and how he was gonna do it as well as what the next step would be if it didn't work. But I didn't like that he lied about the 10-foot rule.

There were two claims that we used American Home Shield for and both were plumbing clogs. We thought we had a crushed pipe under the slab because we had bad contractors tell us what it was, and then following that, K & S Plumbing came and ran a cleaner the first time. That didn't get it cleaned enough. Then the second clog that happened just recently, K & S sent Jody out, and he ran a bigger, stronger cleaner. There's been a little bit of slow water running, but we've just been running degreasing materials down the sink. When they ran the camera for us, the pipes were pretty greased up. It'll be a little bit of a long road. K & S Plumbing was amazing. Even once the warranty wears off, I'm going to keep using them as my plumber. Nonetheless, American Home Shield has been definitely handy. Everything's been remarkably smooth.

The whole room went out and the guy said that one of the power outlets was pushed too far in. He gave me things that I needed to buy and said that I probably need to put these in all my outlets in order for the power not to go back out. I've only had the home for about six months and I've had a couple of things that I've needed to get fixed. There are things that I've been able to go through American Home Shield to use but when it's over, I'm going to try to see if I could extend it because it has helped out a lot. I wish I had more things that were available because I had to get my garage fixed and it wasn't under there.

I paid for the American Home Shield to send someone out and check my air conditioning for the summer to get it ready. I got an email saying that the contractor would contact me within 24 hours, and they did. We set up a schedule, and they came out. They inspected my air conditioner and cleaned it out. And the representative was awesome.

I have an issue with my microwave and I'm kind of upset about it. I had Bay to Bay come out twice to fix it and they replaced a few capacitors or resistors. The first time, it only worked for a week. Then they came back and they replaced some more. It worked for two or three months. When I put in a request again, it wanted me to pay. AHS said after two months, I have to pay again. So, if this thing goes out every three months, I have to pay $100 every three months then. That’s too much. I will be paying more than what the microwave is worth. It just needs to be replaced. But other than that, it was great with Integrity Air who came out for our AC claim. The tech knew what he was doing. He replaced the capacitor and it's been functioning great since.

Within an hour or two after I did the claim for my hot water heater didn't work anymore, the gentleman that was gonna fix it called me to tell me he was gonna be there the very next day. He asked me to send him a picture of the model of my water heater and I sent it to him the night before. He loaded it up on his truck, came the very next day, and within 45 minutes, was in and out of my house. He was very polite, cleaned up his mess and took the old stuff out. I was very pleased.

Something with the thermostat wasn't working and we had the technician come out. The wiring was wrong and he fixed it right up.

Our air conditioner would not turn on and dealing with the tech from Legend was phenomenal. The timeliness impressed me. For our issue, it was what I had initially thought it was. Then, there was a subsequent issue. He came out and it took him probably about no more than 10 minutes to assess it. He said he didn't have parts and that he would be back the next morning. He was here by 9 o'clock in the morning and everything was fixed within a half an hour. It was excellent work. AHS did a wonderful job. If their vendors that they contract through are anything like Legend, then I will never ever have a complaint.

The most recent claim was for our dryer. It just stopped rotating so we put in the claim and the contractor came out and took care of it. They had parts on-site and they took care of it. The repair was done within 30 minutes. But there was an instance before this where we were trying to get our roof leak taken care of and that was, unfortunately, a very bad experience with Home Shield. They didn't have contractors that would be able to come out and help us. We had to go out and find our own contractors. Then, at the end of the day, they didn't cover anything. Other than that, everything else has been good with them.

I had a leaky pipe in my basement. We had a bucket underneath it that we had to dump once a day. I called AHS first and made sure that the pipe was under the warranty. They checked for me, which was nice. Once I've made sure, it was easy to put the request in online. The contractor was prompt and contacted me within the 24 hour timeframe mentioned by AHS. The actual tech that came out was really nice and friendly. He was respectful and very polite. The job was done quickly.

AHS has taken care of everything. They’re a little slow but my relationship with them has been good. I like having the peace of mind that things are covered and I would recommend them. The last claim was the water tank and TMD Plumbing came out. They explained things as they were going through it before they did anything. They explained what caused the problem. They were very well.

I was not too happy with AHS in the past. When I moved over here a year and a half ago, I have not been in this house for three months and I had static problems. Ao then AHS recommended after this first company came five times. And then I said, “I want a second opinion.” They then sent me another company. And then the first thing he said was, “This bathroom is wrong. The tank is larger than the base.” That was why the water always came up, because the tank is larger. So, he sent a claim to AHS, but they said no. I went back and forth and I was so frustrated with AHS that I was ready to change companies. After I don't know how many calls I made, they finally authorized the gentleman to replace the toilet. I'm back for several months now.

I used the previous home warranty company at my old house, and they were horrible. The difference between American Home Shield and them is night and day. It took eight days from when I filed a claim for a washer to get a replacement. With the old company, it took us nine months and we were without a washer that whole time. I cannot be happier with how it's going with American Home Shield. When we submit claims, we get a status right away. We know who's assigned. They usually get in touch with us right away, and they come right out. We don't have to wait much for anything. I've filed three claims so far, and we’re very happy.

The dryer was making this god-awful screeching sound like something was wrong with the belt. The technician came out and replaced a part. But after he left, when I actually put clothes in the dryer, it continued to do that. So he came right back out and tried it again. It sounds really good now. I always buy all the little warranties that go along with the purchases that you buy. But American Home Shield seems to be a better way to do it and not have to spend all that money on all the additional warranties.

We had a leak under the kitchen sink. A plumber came out and fixed it really quickly. He talked while he was working. He was a nice guy. He was clean, too. That’s important. He didn’t leave a mess. I did the claim online to American Home Shield. It was easy. I’m happy with AHS.

Everything they did was good. The only thing was the part that I needed was on backorder. But that wasn't their fault. Every time the contractor came here, they were quick. They were here when they said they were gonna be. Everybody has been professional. I've used American Home Shield two different times now. Between them and the other company on the air conditioner, everyone was professional and clean. Everything was easy when I had to submit a claim. I did it online and everything was pretty straightforward and simple. I just filled the form out and then within a couple minutes, I knew what was going on. American Home Shield is good to have. It's a nice fallback plan in case anything unexpected happens.

I did the preventive maintenance for the AC unit that American Home Shield offers on a yearly basis. The tech suggested to replace something about the motor and the conductor because it was about to go out. The tech was very professional and on time. Using AHS was easy, fast and reliable.

There was a fitting that was leaking in our refrigerator. We did a claim to American Home Shield. They charged $75 on our credit card, and then they contacted a contractor. The contractor came out. The guy's name was Donnie, and he was really professional and helpful. He discovered what the problem was and ordered a part. When the part came in, about a week later, they called and set up an appointment to come put the part in. That worked out good. They discovered that another part was needed to fix it completely, so they ordered another part. About a week later from then, Donnie called, came back and fixed it. He left everything clean and he had a good attitude.

American Home Shield's service, so far, has been okay. There was something else that the people who were here found, which was a short. This was a second problem that we found. One of them said he was gonna see about getting it approved, that it’d be half a day’s work, and they were gonna come back. They haven't followed up on that. But the initial problem that I called about was resolved without any problem.

The refrigerator shut off in the middle of the night. I called American Home Shield and they were really easy to deal with. They said the contractor would contact me via email. It was within a few minutes that they emailed me and had my appointment set up with the appliance repair guys. The tech came and looked at it. He was nice, friendly and real upfront. He answered all of my questions I had and was really thorough in explaining everything to me that he was doing. He looked on his phone and he couldn't find a part number for the control switch in there. He explained to me that sometimes the lady at the home office would do some digging and find the part that goes to it. But sometimes, they're just not existing anymore. In my case, he said it was outdated and that they couldn't get parts for it anymore.

American Home Shield is doing good and I would tell others to do it. I did a claim for the thermostat that was kind of bad and the tech is bringing me a new one.

Realty Rekey was quick, showed up on time, and knocked the rekey down in time. I'm really glad I got American Home Shield. It's been super helpful. Everything or anything that I was worried about, I'm not so worried about anymore.

My son heard a pop then we had trouble with getting enough hot water out so I called American Home Shield. They gave me a good deal so I took the deal and had a new hot water heater put in. The contractor did a good job and they were real quiet. Everything was smooth. American Home Shield always does us a good deal. I’ve had other companies that I was a member of that weren't as good as they are. I'm really satisfied with them.

My daughter filed the claim for me and I just talked to the man and he told me what time he was going to come. He was very nice and very courteous. He called me back and told me he was waiting on the part. He also called and said the part was in, he was coming, and I was pleased with the way he did. But that did not fix my ice maker. We found it yesterday. I went in there and got it undone again and turned it off. I'm gonna call back and tell it to the man and see what's gonna take place now. Nonetheless, American Home Shield came right out and serviced it. The man fixed what they said was wrong with it. I'd recommend it.

The refrigerator wouldn't dispense any water or ice. The guy came out and he was very affectionate. He said the electronic board was broken and he said they would have to order one. He called back the next week and told me they don’t make that part anymore. He said American Home Shield would be getting in touch with me and they did. They told me that they were getting me a new refrigerator. We got online and we got the voucher from Lowe’s.

We started with AHS a while back, dropped them off and came back to them. So far, they're doing what they're supposed to be doing which is taking care of us and sending people that know what to do to fix our problems. We had a ceiling fan that had stopped working. We had had company over and we think they've messed up the remote control. We would try to use the remote but nothing would happen. The tech came in and started looking at stuff. I gave him the remote control, walked out of the room, came back and it was working. He said somebody played with the flip toggles and that was the issue. He knew enough to make our fan start working again so he clearly knew what he was doing. The only thing is he didn't come in with a step ladder. He had to use mine but that's minor.

We had a fan in our living room, which is a fan and a light. My husband went and got new batteries and put them in, and the fan worked but the light didn’t. So, we called American Home Shield. The contractor came out and put another new battery in there and it worked. So, the batteries we bought that day were bad ones. There wasn't too much for them to do but they were prompt and they texted us.

Every time we've used the service, it's always been a good experience. It's great for any homeowner, especially new homeowners like we've only had our house for a couple years and it's the peace of mind knowing that if something goes wrong, we're not committed to spending thousands of dollars to fix something. Recently, I had a few valves replaced. It's a pretty quick job but it's something outside of my comfort zone. I've had Sigmond Plumbing come out a couple of times through American Home Shield. They've always done a really good job and are great about helping you learn as well.

The refrigerator was not cooling so I submitted a claim with AHS. The first techs that came out didn’t do anything. They said they didn't have the part. The second one was great. He was a professional.

AHS has saved me money and it's more convenient than calling around on my own. I recently had a rekeying done and the guy was very professional and helpful. I have one complaint though. Every time I call, the people that I speak to barely speak English. I've had to hang up on people because they don't understand what I'm saying. But as far as all the technicians that AHS has sent out, they've been great.

My dishwasher started a fire. Smoke was coming out of it two days before Christmas. It just barely got fixed a week ago. The same people came out to fix it about five times. Each time, the guy was just picking something new that was wrong with it. It might have been my fault because I let it go pretty far. Then I asked for a manager or somebody with American Home Shield. Right away, she said, “I'm gonna send a different company out for a second opinion on if it can really be fixed or not. And if not, we'll get you a new dishwasher.” The day the guy was out here, he fixed it.

I suggested several individuals look into purchasing AHS. The only thing that could have been improved is 24/7 service. The issue happened on a late Friday night and I couldn't get service until Monday. But I'm grateful that the contractor did come out first thing Monday morning.

The handle wasn't turning all the way when we went to go try it. Then right after the plumber left, we realized that there wasn't any hot water. I talked to my brother who was a plumber but lives in Chicago and he said it was probably the cartridge that they put in and something wasn't either pulled or turned. Then that was pretty much what the plumber guy said when he was here again. So, he said it was turned correctly then. Before he left, the second time, I tried it and the water was extremely hot like the way it was.

I've had two service requests to American Home Shield since I've been with them. One was for my dryer because it wasn't heating. The second one was for a toilet that was low-flowing. I did those requests online. It seemed like there was a drop-down menu based on the type of problems on their website. So, it's very organized. The plumber was exceptionally nice. He let me know that I could go to Home Depot and use the same tool that he was using in the future. So, he was very helpful. The dryer guy was really kind and personable. They wore their PPE, which was nice. I'm pleased thus far with AHS.

My freezer was leaking water into the refrigerator. The tech was wonderful. He wore a mask and stayed distant. I would Choose American Home Shield again.

We've had a couple different companies when it comes to plumbing but my wife liked Professional Plumbing Service. They came for the garbage disposal. The tech was quick and well so we appreciated that. My wife was on her own and they did a good job with that. AHS has been up to par with what I'd expect. But if they can make the process easy for the bigger stuff like the furnace and the AC instead of having to wait for parts and pieces and trying to mend it together, that would be nice. Those issues go down with a little tougher to swallow length of time sometimes.

My refrigerator was making an ungodly noise. It got progressively loud to the point that it was waking people up and we eventually unplugged the refrigerator. When the service guy got here, the contraption that keeps the coolant working builds up ice. There's a fan down there and the fan blades were hitting the ice, and then hitting the ice that long broke the fan. Since the fan was damaged, the guy first thawed all the ice and then replaced the fan in there. He thought as far as what made the whole thing happen was when the people who were here before me unplugged it, and then I plugged it back in and got things moving again, that the refrigerator had to do ice and water filter. It just went overboard and built up this ice layer and then the fan thing. At first, I noticed it, and then it kind of got better, and then it got worse, and then it got really loud. The guy fixed it and now, it's super quiet.

I have issues with American Home Shield, but I need the warranty because repairs are expensive. It's ** service. I can't stand it. For their online requests for service, they should add a section where people can add special instructions because people request it and then AHS automatically assigns them a contractor. It is hard to get in contact with anyone. The wait times on the phone are forever.

American Home Shield has been responsive. Scheduling has been quick and all of our problems so far have been resolved without too much of a fight. We recently had a plumbing issue and it went well. Valley Plumbing and Heating was the contractor. They were out here twice and they seemed to do a good job.

We bought a house that came with Home Shield warranty. My experience has been easy from start to finish. Getting the claim submitted and getting people out to schedule with me for a time to come out and do the repairs were really easy. We had a leaking toilet. I wanted to check the water pressure of the house too, to make sure it wasn't something wrong with the pump system because we have a well. The guy who came was fantastic. He gave me an education on a lot of things down there. We had never had a home with a well, and he was describing potential problems that I need to look for. He was also telling me how parts of the system worked. Because we had water softener, we've never had one of those. There were a lot of things he went over with me. He showed me a lot of things with that system that I didn't have any knowledge of. Then he also repaired the toilet, which was quick.