American Home Shield Reviews

Arizona Value Appliance Repair came out for both of my claims. One was for the washer and then the other was for the refrigerator. I called American Shield to say that I needed assistance and I was told that someone would be contacting me. Then I got a call from the company to say that they had received the claim and that they would be sending a person out, and then they followed up.

I love having coverage with American Home Shield. It’s great. Recently, the garbage disposal was broken and the contractor came and changed it. He was great and everything is still very good.

Everything was excellent with Main Line Services. Those guys were really professional, very quick to identify the problem and fixed the problem right there. They already had the parts with them. In one of the condensers outside, there is a battery that was out of order. They replaced that and everything started to work fine. I was extremely happy with them. So far, American Home Shield has been able to help us in the right time. They have provided very good service. Putting in a claim was also easy. The professionals were sent out multiple times to look at the problem and they tried to solve the problem. They all did that professionally then they ordered parts and fixed the problem. I'm happy with American Home Shield and their contractors.

The technician was very knowledgeable and professional. It was the next day after I filed the claim that they came. They had a cancellation and they called me immediately saying they knew we didn't have air. The AC was clogged and they got it working again. American Home Shield should cover more sometimes. But overall, we always have a home warranty on all the houses we owned and American Home Shield has been as comparable as the others that we've used. Filing a claim with American Home Shield is very easy. Even though we couldn't get anyone on the line because of COVID, the fact that you can go online to make the appointment makes it a lot easier.

American Home Shield has been great over the years, except for this last time. I have a basement bathroom in a finished townhouse and it's got an ejector pump because it's below grade. So, the waste line going out of the house is three and a half feet above the floor. It's similar to a sump pump what it does is once you flush a toilet or a sink, the water, the waste, pumps up to the waste line and out of the house. That got clogged and the pump burned out. AHS had taken care of that before for me. This is the first time I've really had a problem.

The contractor was good. But sometimes, it was hard getting in touch with them to get things scheduled because they have different offices. So you have to call a 1-800 number to try and get scheduling. Sometimes, the young lady that answers the phone doesn't make things a priority. I told her we were out without AC for a week and she said they could't get somebody out for two more days. I told her there was an elderly person here who was having a hard time and I asked her if she could get somebody sooner. They finally got back out and fixed it. It is cooling now but we've had to put in at least maybe four or five work orders for the AC in the last year. I'm not sure why they keep fixing pieces and pieces of it.

We just bought a house. Within the first 30 days, we found out that we had three furnaces and three air conditioners, and two of each did not work. We moved in after July 4th, the hottest part of the year, and submitted the claim because we thought something was wrong with the air conditioner. It took almost two weeks to get a company assigned. I wasn't able to get through to anyone. I tried Home Shield's online chat. I'm on the West Coast. I assume they are on the East Coast. Because if I logged in at five o'clock in the morning, sometimes I could get the option to log into the chat and I was able to get on there three times. They said that they would tell the services to try to expedite it because my complaint was, we did not have any air conditioning and it was 100 degrees out, and we just bought this house.

Our overhead door motor was making a noise. It wasn't turning off completely. The technician from AAA Action Garage Doors had to go back and he brought back a different motor for it. Now, it's fine. He is a very nice guy and he is very efficient. I also enjoy talking to him. Overall, I like that if something goes wrong, I know that American Home Shield is there.

The icemaker in the refrigerator wasn't working and the timer on the dryer stopped working. I called AHS and Jim's Appliance of Inman came out. My wife was here when the tech came and she was satisfied and pleased. The contractor made two trips out because they had to diagnose what the issue was and then come back and repair it. The dryer and the icemaker now work.

My experience with American Home Shield has been very good. The professionalism and work have been very well done. The only issue I've had is sometimes when I make the request over the phone, the order doesn't get transmitted correctly. So for example, I had a couple of toilets that weren't flushing properly. When it was given to the vendor, they said, "The work order only says one. So you have to call back to get it adjusted before the person comes." So I ended up having to spend half an hour with the hold times, and I understand with COVID-19, we all operate differently. But that's been the only hiccup that I've had. The technicians are fantastic.

Myers Comfort Specialists of Montgomery did a great job with our plumbing issue. They were very professional, respectful of the home and the current precautions that we’re taking because of COVID. It was great service. When we moved into our house though, I had to have a claim escalated because they were taking a while to return the motherboard to our oven. We waited for six to eight weeks, so we couldn't use the oven for two months almost. I don't fry food, so it was a pain for us. This was four years ago and other than that, I haven't had any issues.

The AC wasn't turning on. It was making a clicking sound. I did a claim to American Home Shield and it was handled fine. The guy from RR HVAC came out and was able to fix it. Submitting the claim to AHS was very easy. This was the first claim I had to submit, but it was easier than the last home warranty company I had because I could do it online. And the last one, I had to call and it was super easy to do it online. It was very smooth.

New Phase seemed to be responsive and they did great. Our air was totally out and they came out and got it back on. We continued to have issues with it. They seemed to follow up with them and took care of that. But American Home Shield was terrible when I submitted the claim. I had to call and follow up all the time. New Phase would have not been out there if I hadn't made the call. American Home Shield didn't follow up at all. The replacement value of stuff with smaller claims was way better than with the bigger claims. The sump pump and the dishwasher claims were pretty easy. The replacement value seemed transparent. But my issue with the air conditioner was that the value wasn't even close.

The trouble I was having was the hot water heater wouldn't stay lit. So then the contractors came out and he put some part on there. Everything's working good. They did a good job. Submitting the claim with AHS was an easy process. However, the contract I had, I thought that my garbage disposal was included on it and it comes down to it wasn't. But as far as what they covered, it's cut-and-dry.

During the COVID, it's tougher to get ahold of a live person at Home Shield, which was disappointing, but they have an automated system. I scheduled for someone to come out for my AC through the automated system. The system works well. Then, the tech from Excellence Air called and said that they had a cancellation and he could come out earlier than scheduled. He came out on the same day and he was wearing safety gear. He went over outside to the air conditioning unit and he was out there for quite some time. He came to the door when he was all done and told us he replaced a part and that everything should be great. We went upstairs, turned the unit on, and everything was great. I was really happy and I feel very good that Home Shield has a good contractor.

The contractors came out for my AC. They explained to me what the issue was and they repaired it. They told me what I could probably do in the future to prevent it from reoccurring. The communication was perfect. They gave me a heads up this person would be calling when he was about 30 minutes out. It was flawless. I've only had two claims with American Home Shield and thus far, they've been perfect. Submitting claims online was easier than calling because I just filled it out and they said I'd get a call. But both ways were easy. I have no issues at all.

They're great. They've covered everything that has happened with the house so far and everything's been super timely. Working through the computer at times to make an appointment can be frustrating, but everything has showed up within the time windows and helped us out. We had two contractors that showed up, one for our refrigerator and the other one for our garbage disposal. We were worried that the disposal was completely done, and the guy was able to fix that and it took him 30 minutes. He was good and he was friendly and knowledgeable as well. Now, everything's working perfectly fine, still, so I was happy about that. The unit's a little old, but it looks like it just got stopped up. Sometimes I hope it gets replaced, but for the most part, if they can fix it, there's no point in wasting anything.

My air conditioning wasn't working so I phoned American Home Shield and went online to submit a claim. Using their site was easy and they emailed me right away. They sent Grand Blanc Mechanical and since the techs from there came, my AC has been working fine. It has kept me cool during the heat wave. I highly recommend AHS.

1st of all American Home Shield has great contractors. The problems is their customer service. I called on a Friday and the lady put me on hold and then disconnected the call. So I called back on Saturday and got a call back one and half later. The guy never did understand be all he kept wanting was my credit card. I ask for a supervisor and his name and ID number, he said his name was Robert and that all the information he would give me. So I call a company to get my car out of my garage because you can't get anyone on the phone to help you. So now I have to pay out of pocket.

Our fridge leaks and they were supposed to fix it but the service repair people lied and said they installed the part. They did not. After 3 times of calling and being on hold an hour each we asked for a supervisor. He called 3 days later after being promised a 24 hr callback back and said he would research it. A week later still no callback. They are ridiculous. Not going to renew and I'm telling everyone that asks me what warranty company I have to steer clear of AHS!

HORRIBLE service! I am now going on 6 weeks attempting to get my dishwasher repaired/replaced and can't get anywhere with the company! On July 8, 2020 they contracted Sears to repair our dishwasher. The tech came out on July 11th and diagnosed the problem and ordered the part. As of July 22nd the part needed was and is still on backorder, so Sears recommended we contact AHS and request a replacement since they didn't know when or even IF they would get the part. After contacting AHS on MULTIPLE occasions, I keep getting told the situation is going to be escalated and I'll get a return call in 48 hours. Still nothing and I'm calling every 3 days! AHS is saying they can't take the customer's word that the dishwasher needs replaced and they have to contact Sears to confirm. However, their notes say the hold time to Sears is too long and they have to disconnect after 16 minutes.

My AC wasn't even blowing but it stayed on all the time. The technician came out and he found out that the capacitor was broken. He replaced it and repaired my AC. He did a good job. I appreciate American Home Shield getting that company out. They were good and very professional.

The house wasn't getting cold. I put a claim in online and I enjoy the website. It's simple and it's easy to put claims in. Air Repair came out and the tech was real nice. Home Shield has been an excellent company so far. Every issue I've had with my air, they took care of it.

The experience was great in submitting a claim with AHS. I didn't have any issues. I had the contractors of AHS come out to service a refrigerator. The contractor was fine. I had to call him out several times over the past couple of weeks to get my issue fixed in my fridge, but they were good. The ice maker wasn't producing any type of ice. So, I called them out, and then they came and they looked at it and replaced a bunch of parts over a period of weeks. I called them out like five times. So on the fifth time, they finally got it.

When I pulled out the thing that I turn the water on for the shower, the water got weird. Water was spraying everywhere. I called American Home Shield and they had someone call me within 24 hours. The guy that came out was fantastic. He was the most professional and tidy. He was really nice. I couldn't ask more of him. He started at one day and then came back the next morning. The cartridge was missing so they had to cut a hole because of the way and then it was stuck in there. I bought this house in October. Part of the deal was that the sellers paid for a year of home warranty and I'm going to re-up it because it's wonderful.

I called to extend our warranty for another year with Home Shield and there are long wait times but I understand. We've been busy moving and after we get settled, I'll set up an account online and try to do it that way. I filed a claim for rekeying and the tech from Pop-A-Lock did the job really quickly. There was a door that he wasn't sure that he was going to be able to rekey because it was different but he was able to do it. He was really good. Also, he had a mask on and we distanced.

1st American Plumbing has done a great job But American Home Shield doesn't cover certain things that they should cover and it's also not clearly lined out. I had a problem with my sink and they said they wouldn't fix it. When I asked them why, they said that it was construction. I'm not really happy about that and I'm considering canceling my policy.

The handle of the freezer part of the refrigerator broke. I filed a claim with AHS and Remedy Appliance Service came out. The tech said they couldn't just change the handle and they have to completely replace the door. Everything was fixed in a good and timely order. Right before this, we had some problems with our AC and it took the contractor four or five trips to finally get it working. But on this refrigerator claim, everything went smoothly.

The original guys who came in and looked at the AC unit were thorough. We tried to keep our distance because of Covid, so I was in one area and my husband was dealing with them. He said that when they checked the unit, they did a good job. The air conditioner was leaking and they thought that there might be some debris in the line, which was causing it to back up. It's because the condensation was building up and leaking down into where we have the unit into the concrete slab underneath the house. They blew out the line to make sure all the debris was out of the way and now, the unit is fine.

I thought I had a leak as my faucet was dripping. American Home Shield had a simple process when I made claim for that issue. They handled everything okay. They assigned Prime Plumbing Services to the claim and they took care of the issue.

Superior came out one time and took pictures and sent them to American Home Shield. Then a couple of weeks went by. Then I called American Home Shield back and they said, "The work was completed." But nothing was done. So they submitted another work order this past week. I got another text message saying the work has been done. So I have to call American Home Shield back and ask them what's going on. I'm frustrated with them and it's not Superior's fault because I called Superior and they said, "They canceled the work order, so we can't do anything." AHS needs to work on communication between them and the customer. They need to tell me why they canceled the work order and give me a call back. Don't just send me a text message saying the work has been completed, because I'm still not getting enough air to my top two bedrooms in my house, which the airflow is poor.

A couple of days ago, the outside AC unit was not working. There was no fan working outside. AHS told me that it would go into within two or three hours to put the name of the company that they were going to send, and I contacted them. They said that they would be there the next day. Weathervane Heating & Cooling had to replace the burned capacitor and then it started. They've done very good and there no issues with the AC. The service was very helpful because without AC, it would be very difficult for me. It's a pretty hot summer in Michigan.

A few weeks ago, I had an issue with a dishwasher that was leaking. SRL Services came out to handle it. The techs needed to put a new seal around the door. That claim was completed and I really liked the tech very much. He was very professional and did exactly what he said he was gonna do. For my second claim, I had an issue with our fire and carbon detector in the hallway which was beeping and beeping. A tech came out and said that he didn't know whether AHS would pay for the fix or not but they could get me another detector. He said that it would be my responsibility to change the batteries in the other detector. He gave me a bill and said that he was gonna order the detector. I haven't seen that tech since. I don't want to pay AHS for that service call because that guy didn't do anything.

We had to move from Arizona to Ohio and we couldn't afford to sell our house in Yuma, Arizona. We set up with our rental agent so that we could rent it and when we set up the contract for the rental, she requested that we get a home warranty for it. We selected American Home Shield and then there was a time when, according to the rental agent, the air conditioning in the home was making a loud noise. For that particular call, I was on hold for two hours, but when I talked to the reps, they were polite and businesslike. They seem as helpful as any other and they're doing their best, but they're overwhelmed right now. Other than that, Fleshers Refrigeration came out, addressed the problem and the issue was resolved.

We moved into our house last September and we bought American Home Shield before we moved in because we weren't sure of everything in the house. We have used them a few different times and the claims went right through. Somebody is out in a day or two. Something with the condenser outside and the motor which spun the fan died. American Home Shield had OSA Heating & Cooling come out. They replaced the part and everything has been okay so far.

There was no hot water so I called American Home Shield and put the request in for it to be fixed. The next day the plumbing people called and scheduled a time to come out and then fixed it. The issue was just a heating element. The hard water messes them up. The tech was very professional. He had to drain the hot water tank. He was so quick in the basement. There was very, very little water on that old metal concrete floor. He then told me what happened. So it was good.

Seabreez was horrible. The man that came out here said, "You needed a canister," which I already knew what I needed. He also said, "But then in order for your air condition to work, you got to clean the filter." and that was $400. Being women, people take advantage of us. They tell us what we're supposed to have and probably I didn't even need that 'cause all the guy did was take a hose. He could have told me to do that, but for $400, that's what he did. They were only here for 10 minutes and then they left. It wasn't getting cold still, so I called them back. The guy asked if any cool air was coming out and I said there was. He said, "Well, when that stopped, then give us a call back."

I had two claims. One was about the kitchen faucet and the other one was about the roof leaking. Budget Rooter came and they fixed it. The faucet took a while but the claim with the roof was good. He fixed it on time. He was a very nice guy and very professional. I was very pleased with him. But there's a difference between dealing with the guy and dealing with the company because I had texted them and they ignored and they did not answer for a I had to call American Home Shield and they said it was because they made a mistake and they fixed it right away and took care of it. But the communication was not effective because I had to get back and forth to them about the kitchen faucet. Finally, they came out in about four days and brought the standard filter and replaced it. So I was happy with that.

Central Jersey came out and fixed everything they needed to fix, and they had some suggestions on how to get the unit to perform a little better. Their guy broke down what caused it. He was masked up the whole time, too. There was one point where I didn't have a mask on, and he asked me to put a mask on. He was very careful. The unit's been fantastic since they left. Everything went well. American Home Shield's service is always great, and everybody that's come out here has been great. Submitting a claim is easy, and the pricing is fair. They also have come through every time.

Our fridge and freezer were getting warmer every day. I put a claim in online to American Home Shield and their contractor Bob's Appliance came and replaced a part. They have been perfect since that day.

Our recent claim with AHS went great. We didn't really talk much with the contractors except through the door because of the whole COVID thing going on. They had some nice precautions in place. But he came through and did a great job on our ice dispenser. He was very helpful. We have not had any more problems since then. AHS was quick. Their reps were friendly and professional.

Wilson HVAC was on time and professional. They cleaned up their mess. They replaced everything. There was a blockage in one of the lines last week and we called them, and they came right back out and fixed it, and walked back out. No questions asked. They stayed six feet apart and they had masks on. They also told us about the upgrade program. They were great. I love American Home Shield. I've had it since I've had this house back in 2004. We recommend them to people all the time. It's a nice safety net. It was a big expense and we could not have done what we did if it wasn't for the upgrade program.

I had water that was forming in my pan and it would happen every two weeks. I was able to talk to a live person for my claim and then they got me connected ASAP to a company that I was able to talk to live as well. They were wonderful. It was an emergency ‘cause it was hot, but Breeze HVAC told me that they could see me the next day. I asked them if they could come out sooner and the lady said she would put me on a list. If someone else cancelled out, she would let me know. When somebody did cancel that particular day, they came out, made an assessment and said one of the dampers went out. They worked on my AC. It was a same-day service, and that was very important to me.

Getting people out to the house has been really effective and good. I have had kinda fluke things around my house and everything's been resolved to my standard. If it can be fixed, it's fixed. If it can't be fixed, it's replaced. I am a single mom from a divorce situation with two kids in the house, so American Home Shield brings me peace of mind knowing that I'm not gonna get some random $6,000 bill. It's nicer for me to kinda spread it out across each month in the event that something happens.

R Harris AC and Heating was fantastic. They did a great job. They were really quick to show up. They were professional, courteous and everything went well with our recent claim. Submitting claims with American Home Shield was easy. We just did it on the internet and usually, within less than 24 hours, the contractors would set up an appointment. However, you need to be aware that there are certain things that you might think are covered that aren't. As an example, we had a freezer seal go out. We didn't read the fine print but upright freezers weren't covered, just the refrigerator freezer portion. So, that was a disappointment.

With the beginning of summer, I tried keeping my house cool but it would not cool down. So, I put in a request to American Home Shield and their contractor Double D Heating came out to handle it. The techs had to replace an expensive piece and did things to get my unit up and going again immediately. Since they came, the unit has been great. When I had my AHS Warranty, it was very handy and made things quick and easy. The parts ad the labor would have been more than AHS' $40 or $50 charge.

I first put in the ticket that the fan was making noise. But by that night, after I'd already put the ticket in, it started not cooling. I spoke to Godfather Heating and Air that very next morning. They were gonna try and fit me in that very next day after putting the ticket if there were any cancellations, but there weren't. So, they came out first thing the following morning. It was a quick turnaround. They repaired and we had to pay the difference for the coolant, but then it was good to go. I've had American Home Shield for several years now and I've been happy so far. We haven't had any trouble with any of the contractors that have come out where I have had trouble with previous home warranties, which is why I switched. We just bought another home and we'll be canceling the particular AHS contract but have elected them for the new home as well.

The water heater had quit getting the water hot. A piece on the hot water heater had broken off. Submitting the claim to American Home Shield was great. The experience with the contractors were great, also. The water heater is performing really well now. It was like it was supposed to be. I was very satisfied with the whole process of American Home Shield.

Hall's HVAC finally came out. They were fixing to do something to fix it then it would start messing up like the way it was in a couple of days. This is the third recall. The first time, it was probably a couple of days and then a day. This time, it's been probably about four days. American Home Shield has been sending out the same contractor. That first time, I kinda told the guy that the water was running. He was telling me he didn't see it. He couldn't find it. The second time, I was telling him it was. He said, “Oh, I didn't see that then, but I see it now.” I told him I told him the first time, and I saw it, but he said he didn't.

For an AC claim, American Home Shield had Moore Air out and everything was perfect. They were very good. In one day, our house went to 91 degrees. I really didn't expect them to be able to get out here as soon as they did. I called in the claim on a Thursday night and they got out Friday around 11:30. It was so hot in the house already. The tech fixed the unit that day. He had his parts on the truck. He was very professional and wore a mask. It was really nice.

Nothing was working on the outdoor AC unit on a Friday night. I called AHS on Sunday and they called me back on Monday and said someone would be here. The tech from Guaranteed Services called and said he would be here on Wednesday at 11:30. He found a broken wire and repaired it. Everything went very well. I’m satisfied so far, although AHS went up on me quite a bit from when I first started without notification.

We had an issue with our drainage in the sink of my son's bathroom. The bathroom has double sinks and the water would not drain. I went online to make a service request and the AHS website was fine. Normally, I am to expect a contractor within 48 hours. But it was the weekend so I knew that that wouldn’t count. Wicker Installation came out and they were great. Everything's been good since. This was our first time to ever use American Hoem Shield and it was a good experience.

The refrigerator went out. I did a claim to Home Shield. It was all right, but it just takes so long to get anybody when you call them. The service was good outside that. The contractor who came out was very nice. He knew what to do. The fridge has been running fine since he's been out.

My toilet wasn't flushing right. Since I've been with Home Shield for over three years, I already knew what number to dial if I had a problem with anything. They sent out St. Louis Sewer and Drain Cleaning Services. When I called them, they told me someone from the company would come out and repair everything. They sent someone right out. But a couple of days after the person left, the toilet was doing the same thing. My husband called back and they came right back out. They brought a new toilet and put that in. After that, everything did fine. It was a very good experience. I'd give Home Shield's number to friends and family and tell them to call the company.

Jensen Mechanical installed the air conditioner and a part of the duct work. They were very professional. It took them an hour and I was very satisfied. American Home Shield is good. They are timely and work within my schedule. Their claims process is very professional too.

Airtronics came to service the AC. It wasn't cooling properly in a couple of rooms. They came out the same day they scheduled the appointment. That was a follow-up because they came once before. The service was pretty good. They were timely and answered all the questions. So far, the AC has been good. It's been cooling much better. I would tell others to get American Home Shield. It pays off in the long run if you have any problem.

Both times that I used AHS were a positive experience. It was very easy to get online and order a call, and after that, the texting and keeping me informed was good. It was more than I expected. We had a really short visit from ASAP Plumbing and they were professional. They fixed the issue very quickly.

The AC unit stopped running and I called American Home Shield, which I usually do when submitting claims rather than going online. The claims reps are always very friendly and helpful. They get my request in quickly and they let me know who they've chosen. Then, they send me a follow-up email within the hour. Usually, I get a response from whoever they've chosen. We wish we could call the technician from Third Generation all the time. He was older and more knowledgeable, and gave us recommendations on new units or explained all the problems that he was having. He even came back in to fix one more thing that he remembered when he went out into the truck. He didn't leave the property until it was completely done so we were very pleased with them. We enjoyed the service.

Fast Response came out and checked the AC. It was running fine and it ran for a week, then it stopped. Another woman came out and thoroughly cleaned it. It ran for another week or two, and then it stopped. Then, the original gentleman came for the next appointment. We would reset it and it would work for a couple days, then stop. He would have to come back and we would have to reset it. If I reset my Nest thermostat and I do the restart function, it works. They think it's because the Nest is not working so, I was asking him to come back after they get a part in and install a more basic version of a thermostat so that we don't have to worry about it doing that anymore.

I went to reviews and Home Shield's were better than the other companies. Also, the price was good and the services included were decent so I chose them. The second time we called them was for the AC. My husband called on a Saturday and he was on the phone with them for a very long time. It took 30 minutes to get an actual person to talk to him. The wait time was horrible. When he finally got to talk to somebody, they didn't have anything available until Monday. But we needed the service that day so we canceled the service. And then on Monday, I get an email saying that a tech is on his way. My husband called AHS and told them we don't need the service anymore so the tech never came.

My recent claim experience with American Home Shield regarding my pool pump went perfectly. It was easy and people came right on out. The contract was good. The contractors called me before they came out and when they came out there was good customer service. The contractor checked it to make sure it was where it was. Then he ordered the part that was needed. It fell on a Friday, so he came back there Monday and finished it. Everything's running well since the repair. I will recommend American Home Shield. They have excellent service.

I like Fick's Mechanical. The guy that did do the work is nice. They had to come back today because there was some leaking. After he did the air conditioner and when I put it on, it started to leak water. I called American Home Shield back on Saturday and it took me 3 hours. It's annoying to wait too long. It gave me the opportunity to call back but I didn't wanna hang up because it takes a long time from the automated system to get to the agent so when you get to the agent, you don't wanna leave because you don't know if they're gonna call you back or not.

I've been a part of American Home Shield for almost 20 years and they have always responded. They've had contractors who have responded in a timely manner and have done good work for us. We've not had a bad experience with American Home Shield. Their website was easy for me to use and I had an instant email that said I would receive a call from the contractor within 24 hours. That usually falls under business hours.

I called American Home Shield. Home Shield got to us as quick as they could. They gave me the Intertech phone number. However, the company was really busy. It would have been better if they got to us quicker. A gentleman came out and then assessed the situation. The hot water had a leak so they had to replace the hot water heater. And then, once the hot water heater came in, they came out to replace the hot water heater a week later. They did a good job. There was another charge to bring the plumbing up to code. There was almost another $500 which I thought was excessive. It's a lot of money for just a few pieces of plumbing, pipes, labor and whatnot. That was not expected. But other than that, the work they did was good work. Everybody was friendly and helpful. Buy a Home Shield warranty so you won't have any major surprise that will bankrupt you.

When our warranty was finally online, so I could request a service, Realty Rekey came the next day with someone I requested. It was quick. They did fine and it was great. It was nothing complicated, but they got it done and I'm happy.

The AC was not good and Air Pro came and fixed it. The gentleman told me he needed to come back for the part. He did a great job. He did before some repair and was professional, nice, and clean. American Home Shield is a good company. They are responsible.

The air conditioning at my rental property wasn't working and it was blowing hot air. I filed a claim on Home Shield's website and they gave me two days for Austin Heating and Air to come out. The contractor did a good job.

The guy that came out from BSR was absolutely terrific. I didn't have any hot water at all in the house, so I called American Home Shield to have my water heater looked at. The guy looked it over and said that the pilot light had gone out. We had had some winds and I had a raccoon visit underneath my house. It chewed my door and came underneath and he thinks that maybe a breeze came in there and blew out the pilot light. I fixed the door and he fixed it all. He was pleasant and professional. He even went to the extent of cleaning off where my pilot light was to make sure there was no problem there.

I called in a claim for my refrigerator to American Home Shield and their prompt gave me a contractor called One Choice. That company never called me even though I called them. I called AHS again and told their rep that they should get me someone. They sent Green's Appliances to handle my claim. The first tech who came didn't have the part needed so he sent another person and they fixed my issue. The problem was the control switch. Since then, my refrigerator has been fine. I also hired Green's to clean off my dryer. So far, AHS has done a good job for me. Sometimes I have to pay for things but still, I don't have to come out of pocket with everything. I just pay every month. I tell friends and family that Home Shield provides a good plan rather than having a disaster.

I'm pleased with Home Shield's service so far. As far as them scheduling people to come, I've had several things that went wrong, but normally, within about three days, the people are out to fix the issue. Our recent claim was for a dryer. Submitting a claim over the web was easy for me. However, if something happened and you really need it done quickly, there is no facility for that. It would be great if there was a way to have that. It would be nice if the companies had some sort of emergency service for catastrophes and things like that. I got a callback that day from the servicing company and they scheduled the visit. They could have done it that day, but I was busy so they did it the next day. The company then came out, fixed the problem, and showed me that there were some potential problems. It was a little imbalanced. The tech was very professional. Our dryer is working great.

My daughter called American Home Shield about the claim. We were given on when to expect the contractor and it didn't happen right away. We had to call them and then they made the appointment. Budget Electric came out to fix the outlet in the kitchen and it worked. They seemed good.

Everything went great with Cedar Creek. The AC unit is working fine. We currently got a claim on our heater. That's been a little bit more touch-and-go. We probably live 35 miles or so out into the country outside of Salem. We're a little frustrated that American Home Shield didn't send us a contractor that was a little closer to our home. They sent us someone from Beaverton which is like 90 miles away. There are plenty of contractors in Salem. There's one right here in Stayton that does a great job. There are all kinds of people that they could’ve sent rather than us having to deal constantly with a guy coming from 90 miles away and having to work on his schedule. He's not excited about driving 90 miles to do one little thing.

My claim went great. IQ Appliance was wonderful. They were really nice and professional. They got the job done quickly. A part of the dishwasher had broken and they messaged me and I sent them a picture of what was wrong. They ordered the part so they had it. They didn't have to kinda go back and forth. They came in and fixed it. We like American Home Shield a lot. We enjoy having the convenience of if something breaks, then they can send people out to get it fixed quickly.

The fan went out on the unit outside. I recognized the issue on a Friday afternoon and we put in the call to American Home Shield on a Friday evening. Phil AC came out on Monday, diagnosed it and the repair took place on that Wednesday. They came back with the part and replaced it. The technicians were very good and professional. It was hot but it could have been a lot hotter. We happened to have some rain throughout those five or six days so, the temperature dropped to where we were still able to get some rest at night and used fans and we managed. Overall, I’m pleased and very satisfied with AHS.

The customer service rep refused to connect me with a manager or supervisor after he was repeatedly rude to me. I am dealing with a simple water tank repair and venting. My contract clearly covers that, the service rep told me to fix it myself. I am very displeased and now I'm just getting the run around and voice mails. I will be looking for another warranty company and will advise my friends and family also.

My only issue with AHS is that both they and the contracting companies blame each other. For instance, I just purchased a whole new air conditioner and furnace because the people that I would make a claim about my air conditioner and the people who'd come out and service it would blame American Home Shield. They'd say that American Home Shield would have to say that I need a new air conditioner. Then American Home Shield would say that the service provider needs to say that I need this. Either way, both companies are making money off of me and they're blaming the other.

I called American Home Shield for an air conditioner that wasn't working. I was so frustrated because they had sent me someone else before and he was rude and disgusting. So I called and said I wanted my money back because American Home Shield is not doing anything for me. A lady told me that they couldn’t give me the money back. She put me on to her supervisor and her supervisor came on and said he would give me back 50%. I said, “No, I want back all of my money ‘cause I made two claims and nothing was done for any of them." He put me on to the area where they would give me my money back. The lady asked me if I would like a second opinion. I said, “Yes, I will use a second opinion,” because it was very hot. We had about 100 degrees almost every day. She gave me AJ Plumbing Services and they sent someone over.

My AC didn't turn on. It was hot. I submitted a claim with AHS online and the website was easy to navigate. Fleshers Refrigeration came out and they were very good. They fixed my problem. I'm very happy with AHS. Communication is pretty good and the turnaround time when I submitted the claim and the contractors came out was decent.

I called and the agent I talked to was good. There was no cold air coming out our air conditioner and she said the contractor would contact us. They have up to 24 hours to contact us and the company contacted us the next day to set up an appointment. I liked them. They came out when they said they were going to and didn't leave me waiting. They also contacted me when they were on their way to let me know what time they would be here. Everything went smoothly. They had to install a compressor and so far, so good.

The contractors came for my refrigerator and my microwave. When they came out for the microwave, it was an easy experience. The guy looked it up and then it was the center. He ordered it, and then he rescheduled again, came back and changed that. For the refrigerator, the guy came and he was like, "It's just an ice that's stuck," and then he left. Then the refrigerator continued doing what it was doing and then he came back. It was two parts that he had to order, so he ended up ordering the parts. I had to spend a week without a refrigerator and then last Saturday, he came and he changed everything. Now the refrigerator is working fine. Both of the contractors were really friendly and they did their job. The only issue with the refrigerator was I had to wait a week without a refrigerator. However, they had to order the parts and then wait until they got here. So, it was fairly easy. Just a little bit of a hassle not having a refrigerator.

I had a faucet in a garage sink that was leaking. Home Shield sent out a plumber and he said he had to get a different part to fix it. Nothing happened. A few days later, I called and asked when was the guy gonna come back. They said somebody would be out the next day. The next person came and he was here for about 10 minutes and said that it was impossible to fix. He said I needed to move the sink out so they could get to the piping and he left. I crawled under the sink to see what the problem was and I found that I could fix it very easily. I put in a new valve operation. I thought the plumber who came in was disrespectful to me. He lied to me and he thought he could take advantage of an old man. This was about eight months ago.

American Home Shield is wonderful. I always call to tell them what's going on and they tell me when the contractors are coming out. They've always been great. Because if they send somebody out here and I have a problem with them, I call American Home Shield and they always fix it. I tell them that whoever they sent came out here and stuck around for a while, but the thing is what they came out for is still not working. They would send another company out, and they won't charge me twice.

I got American Home Shield through my neighbor. He's paying $69 a month and they're charging me $89.61. Their folks called me and I told them I have an old house. What they're doing is they're warranting everything that's a built-in and I don't have built-in stuff. I asked them if they do my microwave and they said yes. When I came to do that, I had to buy a microwave and they didn't cover that. Then I had an air conditioner that needed to be worked on. They don't cover that because it's not a built-in. They do refrigerators, stoves and hoods. I had some problems with my lights that they fixed.

The issue was resolved very courteously and I am happy with the service.

The drain in the kitchen was plugged up. The pipe was broken and it was dripping. We had a pan underneath the sink. It was a big hassle until R K Plumbing showed up. They were very prompt. My husband said that the contractor was great. He came in and he was done. The repair helped a lot and it was a wonderful experience.

When I had an AC issue, All Tech came out and checked things out. They told me what they thought was wrong. We still don't exactly know if there were defective motherboards. The motherboards only worked for two weeks so now they've had to order new ones. They made good recommendations to us and told us to call the electric company and have them check for surges. We did that and then the electric company told us to call an electrician. We did all those things. But All Tech was very good and very professional. They all had masks on when they came and we did too. They did a great job and we're still working with them. Overall, American Home Shield is doing a very good job. They've been very responsive. We had had a number of things happen all at one time. But they've taken very good care of us. I've been so pleased with it. I also bought a plan from my mother-in-law and for each of my two kids.

I got an email and I thought it’d be a good idea to have a warranty and we got American Home Shield. Recently, I called them for a plumbing issue and then I paid $100. They told me right away who it was gonna be and the contractor R K Plumbing, Heating & Cooling called me. They came out a couple of days after and fixed the faucet on the shower that was leaking and then they put the faucet on the bathtub that was leaking. The quality of work was good. I just think that the guy that came in didn't have shoe covers so he left the bathroom pretty dirty with his shoes. But the repair would save us money in the long run because it wasn't leaking anymore. Overall, I would recommend American Home Shield.

The compressor or the fan of our AC unit wouldn't turn on. My wife did a claim online as I was stuck at work. If she was able to do it, the American Home Shield site must have been pretty user-friendly. Within 48 hours, we were supposed to expect Doctor Cool. They provided a quick, easy, and efficient service. It was great. They replaced a capacitor on the air conditioning unit. The AC's like brand new now. We live in the desert so the repair improved our day-to-day operations greatly.

On a Saturday night, I noticed my house getting warmer, and I checked the temperature and it was up to like 85. Then it went up to 90. I put in a claim request to American Home Shield and they gave me the phone number for J J's and I called and left a message. J J's called me early Monday morning and said they would be out between 10 and two. They got here about noon and the tech said the coil was really plugged up with dirt and leaves. He cleaned that out. He was there about a half an hour and it's worked fine ever since. So, it was a good experience.

The air conditioner wasn't working and it was burning hot in the house. The claim submission this time was weird because two years ago when I had a claim, I called and talked to somebody, and then they said, “Oh, yeah, we'll get you scheduled. How do you want to pay for it?” Then, I gave the rep my credit card number. This time I did it on the computer and before it let me even take it to the next step and found out who was gonna work on it, it stopped me in my tracks and I had to pay first. I paid with my credit card, and then the next step on the computer said that I had been assigned True Master and that I would be contacted within 48 hours.

The oven was leaking gas. We were very well attended by AHS. Service was very good. The guy from AJ Abella came over the next day and fixed it for us. I have six different houses and I had a different AHS experience in each one. All of them were attended and I liked the kind of job that AHS gave me. Also, my son just bought a house in California and I would like to give him as a gift of 10 months of American Home Shield.

We had built a home and it was in 2014. We're at a five-year mark, and most of the builder warranties had gone out. So we decided to get American Home Shield. The website of American Home Shield was very easy to use. I submitted a claim for a refrigerator that was not cooling and the fan had stopped working. After contacting me, the contractors came out the next week and repaired it. There was some ice built up in there that they had to take it apart and defrost it. It got fixed very quickly. The contractors were excellent. It's been a very positive experience with American Home Shield.

When I heard what sounded like water dripping, I did a service order online and that was easy. I then called Air Climate Solutions at 6 o'clock in the evening and the guy called me back that night. He said he was really busy, but he would try to come by the next day between 7:00 and 9:00 pm. He was able to come out the next day closer to 3:00 pm, and it took him about 20 minutes. I was extremely satisfied. He also took his shoes off before he came in the house and he had a mask on. Since I’ve had American Home Shield, this is the first time I’ve used it. I don't love that they charge $100 and I don't love that they charge you before the person comes to your house. It's expensive, but it’s a peace of mind.

As part of the package when I got the house, Home Shield was contracted for the first year. At the end of it, I had one repair and they got the service taken care of. Then I extended the contract. I'm a kind of almost handyman so I take care of most of the stuff. But the few things that I don't, they attended to without any problem. When we had an air conditioning issue, it turned out to be interrelated issues because it's an older unit. Home Shield had no problems sending the technician out. They sent out someone three different times and they did what they found but it turned out to be a deeper issue. A-US Air covered it. They scheduled the appointments within a day of my contact just like they said they would.

When I made the claim, there was no AC. It wouldn't work. The only thing that worked was the fan. It was a long wait when I called. It was over an hour before they called me back. But the tech was very knowledgeable and she fixed the AC immediately. I had cool air and I was satisfied. She showed me the part but I should have had some sort of like a sales script written down or at least emailed to me of exactly what had happened and what part was replaced. Also, I didn't like waiting four days for the service. It was horrendous. Our temperatures were in the high 90s. It was very, very, very uncomfortable. But overall, I was very satisfied.

Everybody that had shown up from American Home Shield was very professional. When my kitchen sink was draining very slowly, they sent out SAP Home Repair Services. A tech came in and he unstopped it and left very quickly. He was a very nice gentleman. He was able to do the repair the same day and he explained what he was doing and how he did it. Everything is working wonderfully.

Nick Dolinic came out for our AC and they're very professional and very clean. They came in and knew what the problem was right away. As a matter of fact, they came out a year ago and fixed the same problem. I am well satisfied with their work and I highly recommend them to anybody. The issue on our AC was the compensator. We got an older unit. We came home on Sunday from vacation and the air conditioner was out. It was hotter than hell. My wife got on a phone Sunday evening. I'm a disabled vet and she has a pacemaker, and she explained to American Home Shield what was going on. The guy came out the next day and within 10 minutes, our AC is up and running. The gentleman had on a mask and gloves. I was well-pleased with the service. American Home Shield lives up to their advertisement. I’m well-satisfied with it.

I had an issue with my ice machine and American Home Shield sent Sears out. It was really amazing. Their guy came right on time and brought the part with him, which I was shocked. I went outside for a second to get some eggs for my chicken, and I came back in and he was done. He did it really fast and it works really well and everything's worked out great. I explained the issue to him. I already knew what was wrong and I was gonna replace the part myself. I had been dealing with it off and on and figured out it just finally stopped turning. He was a really helpful guy. He was really nice and he did a really good job.

The people who came out before put in the wrong heating element. They didn’t do a good job. The tech from MC2 determined that it was for Samsung but my dryer is a Kenmore. He had on a mask and did social distancing as far as the amount of space. But American Home Shield should screen their vendors a bit better. Also, the monthly fee is a little high. But American Home Shield is better than my previous provider.

The sinks in both my bathrooms were leaking. I called Home Shield and they said someone will call me. They sent someone out and the contractor didn't know what needed to be done. Then, Amazing Plumbing & Rooter came out and when the tech got downstairs, he said that I had mold underneath my sink. He said that he couldn't check underneath but I was told I didn't have mold. I put an absorbent on the floor underneath the sink in order to absorb the stuff. I don't know if he thought that was mold but it wasn't.

There was a sensory issue with my dryer. When I shut the door and pushed start, the dryer wasn't working. I called American Home Shield and told them that I needed someone to come out. I talked to their reps after a couple of prompts. They gave me GE Appliances and said someone would call within the next 24 hours. In a day or two, someone was dispatched. The GE appliance service provider was great. My dryer works now and I’m good. The way this was handled was fine. I've had some other dealings with American Home Shield aside from this claim. Everything was good.

There was a leak inside the wall in the master bathroom and the wall between the bathroom and a bedroom. After I submitted the claim, the contractor, Cooper Perry Plumbing, came out the next day. They had to bust up the concrete, repair the leak and fill it back up with concrete. They did a very good job. They wore masks before they even knocked on the door and they respected the social distance. American Home Shield has been very responsive and the coverage has been very good.

The contractor had been out four times to work on the washing machine. It tries to go into the spin mode and it'll start grinding and grinding, and then it might try to spine, and then it stops. Then after a minute or so, it'll start up again and try to spin, and it stops again. It keeps doing that. The tech couldn't seem to figure out what was going on. The last time someone came, he did everything, and it would not go into this awful bad mode. When it would spin, it was working like perfect. He said it was fine and there was nothing wrong. But we've got a video that shows you something is terribly wrong with that machine. It's kinda like an intermittent thing. We washed for a while and it was working, but then it went back to doing this. Now it takes about two hours to wash a load of clothes. But the tech was really nice. His name was Martin and he did what he could. He apologized because he couldn't find anything wrong.

One of my AC units was low on Freon and the other one had a burnt wire. The technician was very professional. He resolved the issues in about an hour and he wore a mask the complete time. It went very well. But I was a little frustrated with the refrigerator situation in here a few years back. Our refrigerator was not covered and I wasn't aware of that. They should've told me. I actually contemplated dropping the whole AHS. The reps were polite but I was upset to find out that all this time, I'm paying for something that I don't really have. They should let people know what's covered and what's not. There's too much fine print on the dang contracts. Nobody sits up and reads those 15 pages of stuff. But I still stayed with them because everything else is taken care of.

When the air conditioner did not work, I went online and filled out the service request. I wish I could have elaborated the choices that they have for what was wrong, which included checking the box for “other”, but there was no place to specifically comment or add details. But Home Shield was very good about notifying when the contractor would come out which would be within 24 hours, and it was.

Lone Star water services came out for our water heater. We're still waiting on one more part to come in. The relay switch is bad on this new hot water heater they installed and the technician ordered a new one. As soon as it comes in, he'll switch that out. Lone Star water services was pretty good. They were wearing a mask and social distancing.

My air conditioner broke. I submitted a claim online to American Home Shield and found their site very accessible. It was very friendly to use and everything was easy. They gave me a timeframe during which their contractor from Myers Comfort Specialists would contact me to set up a date. When they tech came, he was very timely. He was done with the job in 20 minutes and my air was back up and running. My unit is old and AHS will just keep patching it until it bonks out. Myers replaced the fan and though the unit came back on, it still has issues.

Our refrigerator was broken, so I called AHS to fix it and it was simple and easy submitting the claim. The technician who came out was great. He had to order parts and we're waiting for it to be repaired.

I had people come out and do plumbing two weeks ago. It was Home Choice Services and they did a great job. They came out right at the end of the time when they said that they were gonna be here, and then there were two toilets and two drains that I had problems with not working properly. The technician did the work quickly. He was also very helpful, professional, and showed me afterwards what he had done. Everything has been working really well since then. Today, A-1 Appliance came out and they completed an electrical problem with a major appliance, my cooktop. All in all, American Home Shield is good. There is just one order that is confusing and I wanna know how it's gonna be followed up on. Right now, I've been trying to figure out how to reach them, if I have to go online again or if there's a phone number I can call or what I can do to deal with the refrigerator issue.

My experience with American Home Shield was good. I ended up calling the contractor myself to schedule them ‘cause I needed a different day. They came and cleared the drain. They fixed the problem. So far, so good.

It was very easy to use the system to call and speak to someone for a claim. They were very fast about getting assistance for me. The company called me the same day and I was scheduled for the next day. They came out earlier than expected and the AC is running very well after the service. Everything went very well.

My AC stopped blowing cold air. Submitting a claim for it to American Home Shield was easy. I just called them and they hooked me up with a repair guy in my area. The next morning, that repair company called and set up an appointment. They were out at my place that morning and fixed my problem. The contractor communicated well and the AC has been running well since then. AHS has provided awesome service so far. They're very prompt and very reliable.

Huntington Service Company came out for a dishwasher that was leaking water. It was leaking down into my basement. So they came out, they isolated the problem, ordered the parts, and they were back out in a couple days. They did a great job. I placed the claim online with American Home Shield and I got a call in a day or two to schedule to have somebody come out. It worked out fine.

Our air conditioner wasn't working and Epic Heating and Air came out to check and fix it. At the same time, the technician found that the heater was out and put in a claim for it. They did a great job although they were a little slow. Also, we got a new heater, which we're grateful for, but it didn't seem right to have to pay $1,500 to have it retrofitted when I thought that would be covered by the warranty. That wasn't explained until you got the heater ordered. People don’t know that when you have something replaced, you have to pay extra to have it work. I'm paying for a warranty to cover things in my house and if it takes retrofitting, I would never have guessed in my life that I'd have to pay for it.

The house wasn't getting cool. Unfortunately, it happened on a Friday afternoon. So we had to wait until the following Tuesday. But the guy that they sent out for Air Boss was great. His name was Kevin. He had it fixed and back up and running inside about 30 to 45 minutes. Submitting the claim with AHS was fine. Most of the people AHS sends out are completely fine. But there have been one or two times where the people they send out are like, "This needs to be done." I am like, "Well, isn't that what you're here for?" They say, "Oh, no, that's not what I do."

I was very pleased with the contractors that came out for our plumbing issue. They did very well. The very day that I put in the request at American Home Shield, I got a phone call that day. The contractors were supposed to come out the next day, but they had a breakdown with their vehicle. They called me and let me know, and so they came the next day. The contractor looked at everything, he let me know that he was gonna have to order some parts and he communicated very well. My issue was fixed. There was a process to it. The water was leaking, so he came and he fixed the leak, and he stopped the leak. Then, he waited on the parts to come in for whatever else needed to be fixed. I was glad that he was able to stop the leak immediately. He followed back up with me too. American Home Shield is fine. I haven't had an issue with them.

My shower and the faucets were leaking. The problem was it’s 30 years old, and Sancho Services had a hard time trying to find the parts to it. They finally found them and was able to fix it after three weeks with them and after a week or so with the first people that were very unprofessional. The first one that came said that the hot water and the cold water were both leaking but there was a bolt that broke off of the hot water and he said that was from excessive force on it, but it wasn’t. It was just 30 years old. He wouldn't even fix the hot water. He said, “Well, you’ll just have to deal with it later.” I didn't think that was very professional of him. That was the reason that we disagreed with it and the other company came out and they said, “No, that was just the wear and tear from the 30 years or so on the part.” So, they got the parts and fixed it for us.

We had a plumbing claim with Home Shield that Lake Plumbing came out for and they did great. But the claim that we had for the air conditioning was a nightmare. The guy came out and he didn't explain what was going on with the unit. He just wanted us to pay him $500 for refrigerant or Freon. We said we needed to talk but he left and he closed it out as if the claim was done. They told us everything was done and fine and we had to call back. We had so many long phone calls. I would be put on hold for over an hour and then they would hang up, probably by accident, and then I would call again. It was a nightmare. And we were sitting in 100-degree temperature. That contractor was horrible.

I asked if the company that was coming would be the same company that worked before because that's who I wanted. We used Climate Masters the last time. They came, did the job and then they were gone. They were awesome and that's why I asked for them again. The company before them had all types of excuses and I didn't like them. This time, my air conditioner stopped working and Climate Masters came and got my stuff together. Home Shield is awesome too. I got the coverage and I don't have to pay a large amount out of pocket.

The gentleman that came out for our recent claim, came when he said he was gonna be here. He was here on time, practically a little bit earlier. He wasn't here very long because he saw the problem right away. He said he was gonna order the part and as soon as the part came in, then he was gonna call me back. Two days later, he called me back to tell me the part was in and he came out the same day and installed it. He also had gloves and mask on. I've had AHS for years and I absolutely love it. I've even encouraged my daughter to get it for her home in Vegas. She's one of their customers as well. When submitting a claim to AHS, I can call them or I can do it online. I always call ‘cause I like to write down the person that I spoke to and it's always been easy. I've never had an issue.

My hot water heater went out. I was able to push the reset button on it. So if I wanted hot water to shower, I'd have to do it every morning and then wait about 45 minutes because I have it on 100% electric heater. Blue Collar came out quite quickly. The tech was wearing a mask when he came out. My garage is downstairs and I was able to open it up. He did his work in the garage and we maintained our distance. He was great. It worked out well. I'm satisfied and if I need anything, I'd like to call them again.

The fella was very thorough about investigating the system. Unfortunately, this house has been pieced together like a patchwork quilt over the years and there really wasn't anything that could be done to improve the cooling in the part of the house where I didn't feel it was blowing out cool. It goes through the most convoluted long route to get to that final destination. It's like, "Just give it up. Go stay in the other rooms that are cool and wait until summer wears off." He did what he could, but he said if we were going to really fix it, it was going to be very expensive. It was going to be a major overhaul. I said at that point, I couldn't do that so we just let it go.

I googled home warranties and American Home Sheild was one of the first ones that came up. They were better fitting for my needs and their price was fair. Compared to some of the other contractors that I’ve had to use, I prefer Waters Edge Plumbing to come out ‘cause they call quickly, they find out what they're getting into and they used to send a guy out within a reasonable amount of time. A-1 Rapid Router, on the other hand, takes them at least a week to come out, if not longer, and I had to call them and keep calling.

The icemaker on our Samsung refrigerator stopped making ice. That was at my home in Marietta. A gentleman came out and did an assessment. He went through his tablet to look up whatever information he needed to look up. After he did all that, the assessment was we needed some type of computer board and an update. Apparently, Samsung puts out a series of refrigerators and with every new series, there’s an update. Apparently, we didn't have an update on ours. He said that if the update didn't work, they would pick another direction, either repairing it again or getting a new one. He said it would take about a week. So he put the order in.

The fan quit running and the air conditioning unit didn't come on. I logged in on Home Shield's website on my phone and filed a claim. I was given three days to expect the contractors out and Airforce Heating & Cooling came out earlier. They were great. The tech came out and changed out the fan. It was 90 degrees in the house and he got it back down to 70, so it's good. Home Shield is worth it.

The central air quit working. The AHS website seemed to work fine when I filed the claim but I would have loved it if A-US Air Conditioning came out in just a couple of days. It was in July in hot weather and in Southeast Texas. They got here within five days. They let me know within 24 hours that they had me on the list, but that was the soonest they could get to me. Other than that, they were fantastic. Since then, I have no issues with the central air conditioning and it made our home tolerable. Overall, I'm pleased that I've ended up with American Home Shield.

We really like American Home Shield. They've been really good. We've had little issues on and off with our heating and AC since we lived in this house. We've had to call them once or twice a year and they've helped get a contractor out here right away. It's been a great experience. Recently, one of our three garage doors stopped working. My wife sent an email and someone called that same day we made the complaint and said they'd have someone out in a couple of days. It took a week for someone to get out here. The garage door works fine now but my only concern with the whole process was that it took the contractor weeks to find the part. It took another two weeks before he could come out and replace it. He said he couldn't find the same size motor. He only had one that was bigger then he charged me $100 for the bigger motor.

Submitting the claim is easy to do. It’s a $75 payment each time, so you got to really think what it is you’re getting fixed, whether it’s going to be $75 or less. Other than that, it's fine. Everything was taken care of. Affordable Heat and Air was knowledgeable, very professional, and customer-friendly. That’s the biggest thing with me. I don’t want somebody coming that doesn’t have any customer relations with anybody. I like Home Shield because it takes care of a lot that would have killed me and my pocket.

The garage door would only close three-quarters of the way down. Brutus Garage Door came out and fixed that. American Home Shield handled it great. The online system is fabulous and the customer service is amazing as long as you use the system. It's just that when you want to talk to somebody, it's impossible. You're on hold forever. Maybe it's because of COVID.

I had a second time fighting with Home Shield about my AC unit because it was leaking water. The first time, the issue was a compressor. But this time, something wasn't right. When the Optimo Air tech came out, he was there about 10 minutes and it stopped leaking everywhere. He even showed me what I had to do. He told me that I just need to vacuum it out once a year or every two years and I'm good. But I wish they had done that the first time when a different company had come out. I would prefer to have Optimo Air come out every time if I have an AC issue.

I had a refrigerator claim recently. It’s a GE refrigerator and water was leaking from the front of the freezer. I called AHS and they called me back and gave me the phone number of Hot Shot Appliance Service. They said the contractor would get in touch with me within 24 hours. The contractor came out and they unclogged the drainage. They were marvelous and I haven't seen a drop since. I had rags and towels underneath the refrigerator before the repair and now, I don't have anything down and it's cleaner. It's less worrisome for me. I have had AHS since 1999 and I have not had any difficulties. They've been very helpful.

Anytime Lock & Key came fairly quickly. The locksmith was professional and phenomenal. The locks work. The service delivered was as promised. I've got another claim going with another product to be done but I'm happy with this experience.

Paid for service call. Canceled service call. Per phone conversation (3 hr hold) refund should show up 7 days. Not. Called again. They forgot to input in computer. Wait another 7 days. Not. Called again. On hold 4 hours. Called again (2.5hrs). Refund not scheduled. Wait 14 days. Foreigner answering phone every time. Do not comprehend. Ask to speak to manager. On hold another 4 hrs. No one answered. No place on website to send email. Can not contact by phone because of terrible customer service. I have had their service 18+ years. Rates increase every year. I have used 6 times for AC. Told by repairmen that unit now needs to be replaced, AHS wants to keep repairing. DO NOT USE THESE PEOPLE.

Good luck speaking to a human. I've been on the phone for 2 days now waiting for someone to tell me what's going on. I chose the option for someone to call me back. They did & then put me right back on hold for over an hour.

This review is to let everyone know how horrible my experience has been with American Home Shield. I've been trying to cancel my home warranty for over two weeks now and it's basically impossible to get in touch with the retention department in order to cancel. I've reached out to the company on multiple platforms - phone, Facebook, Twitter, email, mail, etc. and have gotten nowhere. They place you on hold for hours on end, and when you do finally get through, the person you talk to either can't help you with the request or they transfer your call to the retention department, and they don't answer. I've also filed a complaint with the Better Business Bureau. I would strongly recommend against moving forward with this company if you're looking to purchase a home warranty. If you look at their customer interactions on social media and on the BBB website, you'll see there are multiple complaints similar to mine.

Great service. This is my mother's account, but since I've been in communication with them for the past seven years or so, they put me down. Sometimes my daughter would put in the request and when she does, she does it online, but I usually call. I prefer the one-on-one. I'm older and it’s easier for me. I don't wanna go online and go through a lot of pages. I just wanna get through it, do it, get it done and be done. Recently, I called and Amazing Plumbing came out. They were very good.

I definitely won’t be renewing my warranty with them. We’ve used our warranty 3 times and two things remained the same, the contractors had a “we’ll get to you when we can attitude” and American Home Shield paid pennies while we footed the majority of the bill. Recently our AC stopped working. The contractor said he could come out on Friday(it was Wednesday) and the temperature was already 85 degrees in our home and rising, my elderly mother lives with us. I tried to call AHS several times waiting 45 minutes to an hour, no one.

My refrigerator kept turning on and off. We were gone a couple of days and our food was spoiled. We messed with the refrigerator and it would kick back on. That happened twice and we had to throw stuff out. So, we filed a claim to American Home Shield and their rep was good. Their guy from Repair My Appliance came and diagnosed our issue quickly. He said there was some kind of wire in the front which had a short and when we would turn the refrigerator off and on, we would hit it and the unit would kick back on.

I'm so grateful that I ran across American Home Shield on the internet when I was searching for home-type warranties. They were the first one that popped up. There are a couple others but I did my research and I read all the comments I could find, and everybody with AHS seemed very happy. It took me a while to decide to take the policy out with them. I couldn't believe that I would pay my deductible and everything else would be covered. But I finally took a policy out not thinking I would ever have to use it and I’ve been with AHS for almost a year.

We had two washing machines that needed to be looked at. One was in the basement and when the fellow from Saulter's Appliance Repair initially came a month ago, he said the issue was the timer for the washing machine. Somebody already figured that out, but there were two components. I asked about the noise that it was making and he said that it didn't make any difference. When he came to replace the timer, he was down there in the basement for about two minutes and he fixed the timer, he said. We then went upstairs to have him fix the other washing machine, which was an easy fix.

The first time the gentleman came out, the drum wasn’t spinning. He didn't have a belt on his truck and he had to order the belt. So, we had to wait another week for an appointment. The next gentleman who came in installed the belt immediately but at that time, it was also making a screeching noise. He was absolutely outstanding. He was an engineer as well as a repairman and he understood exactly what was wrong with me just describing the issue. He knew right away it was a bearing so he went out to his truck and got it. Then he came in and installed that. He did a magnificent job. Over and above simply fixing it mechanically, he saw that there was a bunch of lint buildup in there when he took it all apart, and he vacuumed all the lint off of it. I thanked him profusely for that because that's one of the major causes of house fires and most of the time, you can't get to it without ripping the machine apart.

There was water all over my floor. It was 6 o’clock in the morning and when I opened up my freezer, it was pouring water. I shut off the water for the ice maker. I made a claim for it with American Home Shield. A guy came over and when he opened up the ice maker, the water started coming out quickly. He said one of the parts of the ice maker was broken and he was gonna go ahead and take care of it. Parts were ordered. But it’s been two weeks already and they never came back.

My refrigerator was over icing and a technician from Astro Appliance came out. He was professional and he wore a mask wherever he was. He did some adjustments on the drawers in the freezer area, then he had to order parts and come back out. We had to wait a week or so for the parts and now, the refrigerator seems to be doing okay. It's icing up a little bit though, so I don't know if it feels good. American Home Shield also changed out a washing machine that already quit working, but it took a while. Every time we tried to call them and tell them which option we wanted to take, it was a five-hour wait on the phone.

I had a leak in one of my basement pipes. Additionally, the faucets in both my bathrooms were leaking as well. I went on the internet and made a service call to American Home Shield. I was very impressed with their site. Within minutes, I got notified that my request had been put in. Within hours, I got a response from their attending company A Water Solutions. The tech from there was wonderful. The shutoff valve in my basement was leaking behind our wall. We noticed the musty smell. He explained that with old pipes, touching them might make them leak. He tightened up my pipe and tied a rag around it just to make sure everything was fine. The rag was moist three days later so water was still coming through. I let A Water Solutions know that when they came back for my faucet and the pipe leak hasn't been a problem since. I've been very pleased with American Home Shield.

The guy from Arctic Blue Pool was excellent. He was very nice, very professional, and he got the job done quickly. He came prepared because a new part was needed and he had it in his truck. I was gonna try to get in touch with American Home Shield. The last contractor that I had come out did a great job. I thought my shower was leaking but it was actually the toilet. They cut a hole in the kitchen ceiling because it was the upstairs one. He fixed it, and it was great. Then I had another guy lined up that was gonna come and fix the drywall hole. But then I got sick. So then I called him and said, "Well, we'll have to postpone because I don't want you to come over right now. We're sick in the house." We put it on hold, and I was sick for like a month and a half. So by the time I called him back, he said that the order disappeared for him. I tried to put it in again and it didn't work and I've just hadn’t been able to.

My hot water heater died. The pilot light will go out every 12 hours or so. Wind Bender Mechanical came out and their tech had a mask on and wore shoe coverings when he came in. He also stayed six feet away. He tried to replace a thermocouple. But that didn't do it and they said I need a whole new hot water heater. Home Shield sent me an estimate of how much it's gonna cost to redo the hot water heater. But I don't fully understand all the various costs, like which of those are because things aren't up to code, how the process works if something's not up to code, and how they fix that. Other than that, I'm glad we have Home Shield.

I've had two claims with Home Shield and it's been good so far. The ease of navigation online is pretty good. The only thing that I noticed is that I'm not really able to give a lot of detail about the issue that I'm having. It's only drop-down boxes. A & S Plumbing first came out for the tub in the main bath and then, when there was a leak that was coming from the ceiling in the bathroom downstairs. But when I had to file a new claim for the sink in the main bathroom two weeks after, they automatically assumed it was a recall. I said it was plumbing and that it was a leak and they assumed it was the same issue. The site wouldn't let me specify that it was different so when the tech came out, he was kind of confused.

AHS is awesome. I have other property addresses and all three of mine are under American Home Shield. They are doing good. That's why I'm still with them. When we first called American Home Shield for a claim, the Freon of our AC was low. The contractor helped us refill the Freon. So it worked perfectly. Then, after the storm that we had, it just cut off the main switch from the circuit board. That was why the AC did not work perfectly. The technician came, found out and he turned it back on. So everything works perfectly again.

The oven wouldn't go off. We called and a technician came out. He said it needed a new control panel. He’s looking for a part, but he wasn't sure he could find it. It's almost two weeks now. They said they'd call us. We also had a claim for the icemaker and they fixed that one. It's working great.

When you turn the water on in the shower, it was pouring down from the valve stem. So we called American Home Shield and they sent somebody out right away, and he fixed it. They did great job. The first time I had to make a claim, American Home Shield was really good about it, and then they sent us a check on the refrigerator. What I was gonna do is put it on my credit card, and I was gonna pay for it when I got a check, take the money up to Lowe's and finish paying for it. I took it to the bank and they said, “This is referred to maker. We can’t cash it.”

We tried to turn on our dishwasher and it wouldn't come on. The technician that AHS sent was prompt. He was very respectful too. He discovered that the fuse had tripped, so he helped me. The coverage of AHS has been fairly good. We haven't had any real complaints. It's nice having one place you can call rather than having to ask and look around.

The guy from Integrity Air was very quick with communication. He was prompt, professional and he took care of the problem fast. Plus, it was all covered. I would recommend him. AHS is good so far and the online claims are easy to use. It is a better company than Choice.

I did without air since Friday and it was Monday. I started calling Austin Heating at 8:22 in the morning and they said that they were working on their scheduling. It took me until 2:20 that afternoon to get ahold of a person again and that was when I was told that I was not getting serviced until Thursday. That was not gonna work and I got a little upset. I'm an old lady and I get grumpy when I don't get my air.

We’ve been with AHS for about four years and this was my first time dealing with them hands-on. My husband normally does it but he's overseas. My AC went out. The fan had stopped working outside. When the technician got there, he got out of the car and introduced himself. He came on time and he asked me how long the problem had been going on. He told me what was going on and fixed the AC in about 10 minutes. I work in a 911 building for the City of Chesapeake and I recommended American Home Shield to a couple of staff members here.

I kept getting suds issue and the machine wouldn't run. I tried restarting it and resetting it but nothing worked. Sending in the claim was really easy and very quick. They dispatched someone and they told me right away who was gonna be calling me. Then a little short while later someone called me from Adams, so I didn't have to reach out to them first. They made an appointment and it was hassle free and super fast. It was great turnaround time. The tech got it fixed by the time I came back in and check on him. It was great. This claim was better than the other one I had filed with AHS first. I had an air conditioner go out a year ago. It completely got burnt out. It need to be replaced and the item had to be ordered. But it took forever to get ordered. So I went without heat for a while in that room.

Lane Services got our AC fixed. They were there the next day after I filed the claim. It was something with the filter that was stopping the air from flowing through and they were able to fix it that day. They were great and everything went well. I really do appreciate American Home Shield. I'm satisfied.

I purchased my home in December and the homeowners that sold it gave American Home Shield warranty for the first year. I definitely plan to keep it for the following year. Trying to request services is easy and I love doing it online. That's not an issue for me. Their response is really quick. They turn around, they call me to set up a time, and they send me a text message or an email. I think even both. I find it very friendly. The only thing is there is vagueness in navigating and recognizing what it is that I'm needing to identify, which electronic needs fixing or looked at. Otherwise, it's great. They sent out Mr. Rooter of Abilene and they came out for my garbage disposal. They handled that very well. They've answered any kind of questions that I had. They recognize the problem of the issue and they replaced the disposal. They had been out there twice. But they've been very professional.

A Water Solution came out to check on a possible leak. They contacted me right away and did a good job. It was a good experience with American Home Shield.

My issue has been resolved. I am satisfied with the work and service provided by your company. American Home Shield also give me a $150.00 for my trouble. They made good on their promise to completely replace my unit.

The guy from Dill Appliance said there was no problem. He was there about five minutes and was gone. That's why we decided to go with another company and cancel American Home Shield. It seems like the repair services that they have contracted don't wanna be there and they don't wanna expel them. It's still a problem that they don't get cleaned. The guy didn't wanna spend any effort digging into it. The one I have now is part of my electric bill so it's a lot easier to deal with. There is no separate transaction.

The refrigerator was leaking in the back. The hose was broken. I went to the website and filed a claim with Home Shield. Tom Marshall Enterprises was gonna come that Wednesday and the tech ended up coming Monday. He fixed it no more than 30 minutes and he did a great job. He was very friendly and very courteous to my wife and me. My refrigerator is running efficient. It doesn’t leak and it’s not messing up my floor.

One more day, it would have been exactly two weeks from the day my air went out before we got it repaired and we weren't pleased with that. We were told that the contractor would have to wait for AHS to order the part and send them the order number, which was what took the service guys so long to come back out to repair. I tried to be patient and wait but I wasn't satisfied with the turnaround time that we had. They were quick when they got it but to schedule to come back out just took so long.

Everything went great with the contractors that came out recently for our AC claim. It was an easy fix. The guy was friendly and professional. They got scheduled really quickly and they came when they said they were gonna come. So, that was helpful. I am very happy with AHS. I was customers years ago, switched to another company and was unhappy, and then I switched back. This is better. It's more expensive, so you get what you pay for, but it's definitely worth it.

The door would not close all the way and so I was a little surprised that I was charged $15 for the part after American Home Shield charged me 125 for the contractor to come out. I would have thought that that part, which was a small one, would have been included in the 125. I could have called 495 Garage myself and paid 125 plus $15 for the part. It was a roller that was stopping it from going down the way that it should. The technician replaced that. I didn't have a problem with the company and the guy did a great job. He came in, assessed it, fixed it and left.

I was looking to switch my warranty company and I was googling, calling and researching. I then decided to go with American Home Shield. Anytime I've needed to have a repair, whether I call or go online, I haven't had any complaints. This company sends someone and takes care of the situation. There was an incident where it was not getting cold. I went online and it was easy to navigate the website and do the work order. They then said they would give me a call. I called them though and then at some point, it started getting back cold, so I cancelled the appointment.

The Right Guys HVAC came out a week ago for the air conditioner that was not working. The first problem was the switch outside that you have to turn on. I was suffering in heat and it took them three days to get them down here. It was not even my fault. It wasn't working when I left my home. The issue has been over a month and they charged me again for the same issue. I paid $75 twice. I thought the warranty will stand by you and for you but American Home Shield overcharged me. That made me so unhappy. I wouldn't choose them again. I don't like the first company but I like The Right Guys. The work was okay and the AC is running good now.

Repair Solutions has worked on the dryer as well as the oven. The dryer was fixed and that was wonderful. The oven was unfixable and this is where it gets sticky. We've got a stove-top so we can cook but it's just that we'd like to bake. We initially reported it on May 5th and they wanted to rebuild the thermostat, so they did. They came back for the rebuild and the technician said he looked at it and we tried it, and it goes up to about 325.

The pump on our washing machine went out and Sears came out to diagnose it. They ordered the parts and said that it'd be here sometime the following week and the tech would be here to put it in. Then they called back and said that it'd be three weeks before they could get back out. It's crazy right now. You can't get a repair person on appliances. With people staying home because of the pandemic, things are breaking or they're noticing things they've been putting off.

I had two different contractors come out. One worked on the plumbing and he was good, thorough and on time. He pulled the toilet pump cap off, went down and then did something and hit the switch, and it jumped on. It took him less than an hour. The other contractor was for the water heater. Both of them were fine and everybody did what they were supposed to do. It has been good with American Home Shield so far but it takes so long to get through to them. You're on hold forever. It also took a little while before one of the contractors got back to me. I called them one week and they didn't get back to me until the following week.

High Priority was very good. They were very kind and considerate. They had their mask. They let me know what was going on as they did the stuff. They just finished up today and I'm waiting for my son to come over to check it out for me because I can't walk up and down the stairs.

My AC was blowing but it just wasn't blowing cold. About three or four days after making a claim with American Home Shield, their vendor A-1 Quality Care scheduled me in for service. We weren't especially excited about that timeframe but they said they would put us on a list if there was a cancellation and they actually did come sooner. They had a cancellation and they called us. The technician came out on time and he seemed very competent. He was very honest too. He fixed it the AC and we haven't had problems since. It went pretty well. American Home Shield has been very good.

Home Shield was easy to use. I was a little disappointed that the coverage wasn't broader. But for what we were able to use it for, it was exactly what we need. We had purchased this new house. There was a sink in the kitchen where the faucet was leaking. It's a pull-out faucet in the sink. The spot where the hose connected to the head was leaking any time it was turned on. Our inspection report showed that the hot and cold supply lines were reversed from where they were supposed to be for safety reasons in two other faucet locations. We had them worked on three separate spots in the house.