American Home Shield Reviews

Custom Climate did a great job with the air conditioning unit. When the tech came, it was not putting out enough air and he said everything was working but the problem was that the motor wasn't big enough. They recommended a bigger motor and my wife and I are still considering it. Overall, Home Shield's response was good and I appreciated the cooperation of everybody.

My air wasn’t cooling, and then the next day, it stopped, and I called it in to American Home Shield. I talked to somebody who let me know that they'd be sending the first available contractor. They sent Cabot Mechanical out to fix the issue. They were awesome. It’s straightened out now. The first time, there was more blockage than anticipated so I called them back out, and they got everything taken care of. I tell my friends about American Home Shield. I tell people they need it. Like for friends, when they go buy a home, I tell them they need American Home Shield.

I had issues with the AC and the refrigerator and I was gonna do the claims at the same time but the automated system didn't take it even though I had to pay $200. Cecil and Sons came out for the AC and the tech changed the fuse and it worked well. I wish I knew that because I would have changed it instead of paying $100. But they did a great job and they advised me on some things. Then, I scheduled for my refrigerator and because the food was really bad, I had to unplug it and clean it. The contractor came and the said it cannot be unplugged. I tried to plug it and he said it has to take 24 hours. He left but never called me back. The $100 had been deducted but it was for nothing. Home Shield needs to improve whoever they send. They have negligence of the customer’s need. Also, it is very hard to get the appointment on time with the situation there is. I would rather save money and buy a new item.

Our AC unit wouldn't turn off and it was not making cold air. I had somebody else out to do maintenance on it and when the AC wasn't working, they came back out to check it because they had just been out there the day before. They said that there was a leak in one of the condenser coils and that went beyond the service that this maintenance that I was having them do.

It was running hotter in my house. I usually have my AC on 70 or 71. So eventually, I would have to replace it. I just wanted to make sure that was being maintained correctly because I’ve only been in the house a year and a half. I was making sure nothing was wrong with it, and so I put in the ticket to American Home Shield. Oaks Heat and Air called me within a very timely manner. It was within less than 24 hours. They came in the very next day, and the guy was very professional. He was probably here for 45 minutes to an hour. Thankfully, nothing had to be done. He said he added a little bit more Freon to my air conditioner but, overall, it's well. He kept my ducts up in the attic. So, I was very pleased.

We had a leakage in one of the shower heads and the pressure in the kitchen sink was very low. I filed it online on the app and it worked for me. The contractor was a good guy. He was pretty professional. He did it and didn't have any clashes. Everything went well.

I've been with American Home Shield for 13 years now. At first, I didn't like it at all. I would contact them and it would take forever for their contractors to contact me back. I would call them again and again. I have also dealt with AHS in the past for things I didn't agree with as far as things breaking are concerned. Their contractors would always cause my problem. They have a practice where I have to take the contractors they assign to me even though those individuals are not very good or are just trying to get money.

American Home Shield had always been efficient. The first time I called them was about the roof and that was taken care of with no issues. Then the motor on our AC went out. After four years that I've been here, this is the first time I've had issues with my air conditioner. There was a long wait to get ahold of someone ‘cause of the COVID-19, but it wasn't too bad. I was waiting for the first people that Home Shield had called. Then I finally decided to call them back and I was told that the first company canceled the order. No one called me to inform me that they canceled the order 'cause they said they could not service me. So it was a good thing that I called them back. So better communication all around would've been perfect. But the person they did get was excellent. West End Mechanical had to take the whole thing apart to get to the motor but their tech did it successfully and neatly. As soon as he finally found the issue, it started working right away.

Jared, the owner of The Pool Guyz, was awesome as well as his company. I had them at the beginning of the season. They had to change the part of the motor and then the week before, they had to change out the grids in the filter. They were timely, efficient and came when they said they were gonna come. But I had another company that I worked with that I am not that pleased with. It was called Express Appliances.

When I saw American Home Shield somewhere, I saw that it would save me money on repairs. I couldn't come out of my pocket with all those different things that may break down in the house. Recently, I called them because I had some problem with a light fixture in my kitchen. I talked to an actual representative who was professional. It was great customer service. The contractor took care of the issue and did an exceptional job. The repair helped tremendously. I got better light in my kitchen.

My whole ceiling fell in ‘cause of my plumbing. I paid the 75 but I fixed it myself before Island Mann Plumbing got here ‘cause I had to have my water on and they were just gonna do the same thing. They were great. They came out, looked at it, and they said that’s the exact same thing they were gonna do. My whole piping is rotted. I have an older house that has galvanized piping in it. The plumber said it was going to keep breaking and I did plumbing for a few years and I understood the same thing that he was saying. But the plumber said that all AHS want them to do was just patch it up. The plumbing needs to be replaced but AHS won't pay for that. So I don't know what to do. I don't have the $8,000 to replace my piping right now. I was hoping that I could get some assistance but it wouldn't work with the warranty.

When I was looking at my coverage, they list ceiling fans as being covered but that's bathroom fans, not ceiling fans. I’ve got ceiling fans in every room, plus three of them out on the patio under the patio cover. But they said I can't add that coverage until we do a new contract in February. But they've been very helpful when my wife was in hospice. Everything has been good with the contractors except for the people that we've had on the Samsung.

We had a $900 plumbing bill so we went the next day and got a warranty with American Home Shield. It's been really good and helpful to be able to have one place to call to get all sorts of repairs done. When my AC wasn't blowing cold enough, I did a service request online. Central Virginia, the contractor, called me within a day after I submitted the claim and they gave me the date that their person would arrive. It was like a week later. The repairman was a great guy and he did a good job. The problem was fixed and my AC has been fine since. I am very satisfied.

My water heater wasn't producing hot water. I didn't know how to change settings or anything like that. When the tech from Hers and His Plumbing came out, he looked at it and stated there was something wrong with the two thermostats because they were set so high but the water wasn't working. He swapped them out for me real quick and I have hot water now. It was a simple fix. The tech was in and out in about 30 minutes and it was all fixed, all better. With COVID-19 and everything, it was really a safe, easy repair. That was the best kind.

I had an emergency call for my AC unit and initially, American Home Shield referred me to the one provider that they constantly use in this area when there's a problem with the air conditioner. But this organization was never able to come and when they did, they didn't seem to be astute in this area. I was on a call for five hours with American Home Shield trying to get them to change the provider and in the end, they made the call to Bayless and Sons. Once they did, I was told when the tech would be here and when he came out, it was rather late. But he knew exactly what he was doing. He was also professional, courteous, and expeditious. He took care of the problem in a matter of time and I was on my way to getting cool again.

American Home Shield's service has been fine so far. I've used them about three times and in the most recent one, they sent out Blue Star Plumbing. The techs were on time and the service was done correctly the first time. They were great.

Jenaro of Doctor Cool came to check our AC. With all the people that came to my house, he was the best. He came on a Saturday and was on time. He was professional and knew what he was doing. He cared about what was happening to us and he checked everything. Some people who came here just stayed outside. But Jenaro checked the vents and he gave us advice on how to make it cooler. We have a humidifier that made it really bad for our vent. He was knowledgeable and I wanna commend him for that.

I love American Home Shield. I’ve had it for years. I had my refrigerator taken care of recently. When I moved back into my home, there was a leak. When the contractor came out, I stood there and watched him pull the centerpiece with it where the light is. He saw that it was clogged and it was very dirty. He did that and just last Thursday, it started to leak again and there’s water at the base. I have to take the drawers out, the vegetable bin out, clean it up, put a towel there and the water is soaked up that way. I’ve never had a problem before with the refrigerator, but it’s something that just happened. It could be because it’s old. I was gonna call American Home Shield and ask them if they could send someone out.

I had the opportunity to speak with a live person from Home Shield when I called in for my ceiling fan and I liked that much better. Then, they sent me a text to let me know when to expect the contractor. Lite it Up Electric came out and the tech looked at the ceiling fan. He did a great job. It's been great with Home Shield so far. Every time I've called, they've responded. And when the company comes out, they fix the problem.

My dishwasher stopped working. I went on the American Home Shield app, told them the situation, and they sent me the details of the company. I contacted the company and they came out and fixed the issue.

The part of the AC that take the water out was clogged somehow. Liberty Plumbing cleaned it relatively quickly and it started working again. They fixed it in about an hour. When I sent in the claim, Liberty was here the next day. It was all very quick. AHS is a good service. I'm still keeping it.

The issue on the AC has been resolved and my renter is happy with the service from Platinum. I did the claim online and American Home Shield got back to me within 24 hours. The service calls are a little expensive but if it proves that they send out dependable people, it's worth it.

My daughter's room was really hot due to my AC issue. I tried to call American Home Shield but they weren't answering because it was after-hours. Still, submitting the claim to them was easy. They sent out American Air Conditioning and Heating Co and the techs from there found that the problem was something with our switch. The tech also found that my daughter's room was not insulated enough as well as a bunch of other issues with her room. The techs came out again to try and move the inside vent but Home Shield said they wouldn't cover the sheetrock. I told the techs not to move the vent because I didn't want holes in my ceiling not covered up. AHS should give more details on what is covered. I wasn't notified that my sheetrock wasn't covered until the techs were out at my place.

Scheduling the appointment through American Home Shield was a little more cumbersome than I expected. A part of it was because I had two appliances. But I was told to wait until I accumulated two things 'causee it would be $75 each time. I was tired of not having water in the refrigerator, and if the dishwasher wasn't going to get the dishes cleaned, then I'd need a new dishwasher. This is the first time I've used American Home Shield in the seven months that I've had them.

I had two sinks that were draining slowly. One was because of the way the drain line was routed from the air conditioner into the sink. It also had algae growing in the pipes. The technician cleaned it out and it works great. He told me what to do if it starts slowing down again. Then, the other sink was a hair clog from the previous owner who did not do any maintenance in their life. The technician cleaned that out too and so all is good. He was on time, efficient and didn't leave me a mess so I was happy. When I submitted the claim, I had a little trouble with my password at first, but I got that fixed and it was easy.

I've used Home Shield twice and they've done everything they have promised. Recently, one of the motors of my AC started cranking and making a loud noise. My wife called American Home Shield and set up an appointment with their contractor American Air Conditioning and Heating LLC. The techs called us in advance and told us they would be at our place the next day between 9:00 and 10:00. The techs were very knowledgeable and explained everything to us. They serviced my AC system and did a great job. Everything has been functioning well since then.

I called American Home Shield for the AC unit and they connected me with a reliable company to come and fix the problem. The rep was very professional and she had her mask on. Then, coming in and out of the house, she had protectors on her shoes. She had to put some more Freon to my AC and she said that due to the home warranties, it knocked out $10 a poundage. I was four pounds short. She said she fixed the line, which was up under the warranty. My total bill was $400 and she said that if I didn't go through AHS and just called an HVAC place myself, my bill would've probably been easily close to $1,000. Everything was completed within a week and I felt good that when she left, the problem was fixed. There are no other underlying issues such that in a couple of months, I'm gonna be calling for another issue. She was very thorough and it made sense with the issues that I was having with my AC unit.

The contractor came out 3 different times and we've had the same guy, Chauncey, every time. They've been very responsive. I have a tenant living there that’s fighting cancer and he really needed the AC working. Chauncey was able to juggle things around, get out there and get it fixed. He found the problem immediately. I've had a lot of different contractors around here and he is one of the best on AC.

We had a clogged basement drain and Rams Plumbing came out and fixed it. They're an amazing company. They're professional and respectful. I filed the claim online and the website was very easy to follow. I was notified by email when Rams was coming out. So far, everything has gone very, very smooth.

R&A Cooling did a great job. The air conditioning unit started leaking, which is in the attic. I went upstairs and I saw that it was leaking from the unit inside the home. The tech ended up having to install a pipe on the unit. He did it the same day, and everything's working fine so far. I'm loving having coverage with American Home Shield. I will refer them out.

I submitted a request for a plumber to come out and fix a leak under the kitchen sink. They charged me $100 even before they came out. The plumber came out and said he needed to get approval for the repair. I waited over a week to hear back from these people. Then I called and waited on hold for 90 minutes. Once I got a representative, they advised me that I they would not cover my repair. I asked that they review again and they offered to send someone else out. I agreed and the call magically disconnected. I ended up calling Sunshine Plumbing, a local plumbing company. They fixed the leak in about an 90 min. They charged me $200 and it was perfect. I received a letter from AHS confirming they would not cover my claim about 2 weeks later.

We purchased a plan with AHS called that our AC was not blowing correctly. This was the first year we ever had any trouble with it. They charged us $100.00 service fee then said our AC unit was not the correct size for our house. And so they could not help us. It is the correct size and has been for years working just great. We called a local AC repair office after reading that the one they sent had many many bad reviews. He did not have a clue how to fix AC The one we called on our own came out cleaned our AC unit and fill with freon. Works Great now. So we paid $350.00 for his service + the $100.00 to AHS Then they wanted another $100.00 to get a second opinion.

I've been with AHS for one yr. And the first time my AC broke they sent a HVAC company, who must have been mentally ill to not just screw up my system, but flood the house with water cause he didn't connect the proper lines and still to today 8/7/2020. I've called AHS 23 times and they haven't fixed the issue. We have been getting the hottest summer degrees above 98 most days with a brand new baby at home. ( And they know all this).

I used AHS once 2 years ago and was fine. This year I made a valid claim for a hot water heater and they denied it. I would try and call them and the wait time is always 40 minutes plus wait time. I blew it off and just had it fixed myself, but they still charged me a $125 service charge for the pleasure of them doing nothing. 5 months later I had a mainline sewage that backed up creating a mess on the floor. I put in a ticket online. Several hours after no response I called them, waiting 51 minutes for them to answer. They said they would get in touch with someone and call me back within 4 hours.

We have used AHS for the past 3 years. The experience year 1 and 2 were great. The last 6 months of this year their service has been unacceptable. Scheduling service takes weeks (put in service request on 7/14). Then they reschedule at the last minute after you have waited all day (first available appointment was 7/28... at 4:09PM I was notified it would be rescheduled based on a day they picked... I was not consulted). You can never get a customer support person on the phone. Most times they hang up after waiting for at least an hour. They no longer have a CHAT option to get quick answers. At this time, I could not recommend this company.

AC stopped working the beginning of Jun 2020, initial troubleshooting visit was quick, but AHS did not want to fix because the cost was too high - waited for over 2 months before they called out a second vendor to get another opinion. Absolutely no communication during this time - had to call in multiple times with hour's long wait on the phone to be told conflicting and incorrect information. Tried escalating the issue twice - was told both times that a supervisor would call back that same day - never received a call. AC is still not working - no plan to repair as of Aug 7th 2020.

I am so disappointed in American Home Shield. I submitted a request in May for the dishwasher to be repaired. I submitted it again in June. The service company determined it could not be repaired and would be replaced. I have been calling for weeks sitting on hold for upwards of 3 hours to be redirected to another department to sit on hold again. It is now August and still no dishwasher. I understand things are difficult because of the virus, but not being able to even contact the company is unacceptable.

I have been a customer for 7 yrs.. The first time I have a big problem they won’t help me. 6 weeks no fridge, 2-3 hr hold times, horrible customer service. $4200 in premiums I could have bought a new fridge. Just save your money in a savings account. I have no fridge in the middle of a pandemic, which risks the heath of my family.

I have a AHS home warranty. I have had an ok experience with it up until now. My microwave is shot and AHS has offered to replace it. The problem I am having is that I have all stainless steel appliances and the microwave they are offering to replace it with is black. I received an email with the offer to replace the microwave or take a cash offer for far less than the microwave is worth. There is no way to reply to the email I received, so I called AHS and they said I need to speak with their appliance purchase department and gave me a separate 800 number to call.

There was an issue with the faucet and the pipes. JED Plumbing came out and they replaced the filter some part of the pipes. They took care of everything. Recently, there was an increase in rates with AHS and I need to figure out why the rate changed after one year. But apart from that, it has been fine. I submit claims online and it's pretty easy.

I've been with American Home Shield for about four years and I've recommended my family members to have their coverage. I usually make a phone call to submit a claim. But this time I asked my mother to make the call because I was on hold for 20 minutes. I could go online and do it, but I just didn't have the time. So I just called my rep and told her that the request was for my mother who was 86 years old and that it had been three weeks and that it was already getting to be in the hundreds. So my rep helped me with it. I've had the same issue at my house when we went from winter to springtime this year. I called the claims person and it was a 20-minute hold. But everything had been fine in both cases, my house and my mother's house.

We figured out that the AC wasn't working at four o'clock in the morning. A-US Air Conditioning called me by that afternoon, and then the guy was there the next day and he fixed it on the first visit. We have used them before in the past, and if it’s a part that they don't have with them, they usually have to order it and it takes a little while. But this time, it was very quick and he fixed it right away, so it was great. He is really good. I enjoy him coming out. Always the same guy so I know what to expect. However, Home Shield should have more contractors in the area because it seems like that guy comes from quite a distance to come fix my AC.

I had an appliance issue and American Home Shield sent Fleming Appliance out. The tech was punctual, he wore a mask and when he said the part was in, it was in. He installed it very quickly, and it works fine. As far as American Home Shield, so far, so good. Submitting a claim to them online is easy.

The compressor didn’t work on my AC for some reason. Submitting the claim with AHS was easy and usually, it takes 24 hours lead time to get a contractor out, which is reasonable, but I got lucky that day because I got a contractor on the same day, which was great. The techs fixed the issue and it took them half an hour to do it. They were very good. AHS was also very good and I'm happy with them so far.

There was a water leak and I called the warranty company and was told that Plumb Genius was gonna contact me within 24 hours. They did a good job. They were here on time and fixed it and left. Since then, water is not leaking anymore. It really makes a lot of difference if you go to the bathroom. I've used American Home Shield quite a bit and it's very confusing on what they cover and don't cover. But insurance and warranty companies all do it. So you'd better read on what the left hand was taking away that the right didn’t give you.

Home Shield finds someone and then they get back with you. And they always give you the phone number. That way, if by chance they don't get back with you in 24 hours, you've got the number. You can call them. Marathon's service was fine. They had to order the hot water heater and it just took a while to get it. We called on the 22nd. We didn't get it until at 26th or 27th. Home Shield is worth every penny. I love it. I recommend it to everyone that gets a home. You need to get it.

Air Rescue Mechanical was great. We have three units and they have been out on a couple of different occasions. They fixed the issues and we haven't had any problems with either the units since. They're quick too. Also, we haven't had any trouble with American Home Shield. It's been really good. We had a different home warranty company to begin with, but we had a really bad experience with them. We came into this policy with preconceived notions and a bad general belief about what it was going to be like, but it has been a lot better than what we expected it would be.

This is the third time that the water was leaking behind the glass and running down the front of the freezer door, where we put our glass to get filtered water out. One panel is for water, one is for ice and one of them went bad. A technician came and he was good. It took a while for him to get the part though. When he got it, he came back out, put it in and the problem is gone. I've had American Home Shield for a number of years and I like it. It’s worked out good having it because things get fixed and I just have to pay $75.

The contractor was over 100 miles away but they were on time. They had to order parts and they were great about it. They did everything they need to do and didn't take very long. For being so far away, I was surprised. I don’t know why American Home Shield didn't use a pool service around here. We've moved several times and we've always usually had American Home Shield. This time, it’s going on three years that we've restarted the contract. They offered the roof and that's one reason we continued the policy. But I think we're gonna discontinue it. American Home Shield has put a limit on things now. If your HVAC goes out, they have a limit of $2,000 now. Our contract per year to include the roof is costing us $1,400. I feel like it's not worth it this time. They're kinda hit and miss too.

There was a miscommunication about what was covered by Home Shield versus what we had to pay out of pocket. We had to reschedule a couple of times to make sure we had the money that they were requesting from us. But they were nice about it. They explained to me what their policy was so there wasn't really an issue. We got that scheduled and AMP Mechanical came out and installed the AC a couple of weeks ago.

The outlet in my garage wasn't working. I filed a claim with Home Shield online and SJDI Electric came out. The tech had his mask on and he was professional. He explained everything and he was thorough. I like being able to get the things I needed covered in my house.

I was trying to shop for another insurance and somebody told me I could go with Amazon. They started selling home insurance too and I buy from them but I don't have any experience with their home insurance. My friend has been using American Home Shield for 20 years or so. My other friends are using them as well, and I have another friend who wants to start using them. Amazon has been sending me stuff and calling me, but I have had a good experience with American Home Shield somehow. I like some, and I don't like some. I was trying to call to discuss some stuff with them and nobody called me back. I was on the phone for one hour and a half.

Every time I asked the technician if he wanted me to give him a hand, he said no. But he got the issue fixed right away. It’s just that he was really quick and he gave me the impression that he didn't wanna be there. But the other contractors have been great and I have no complaints.

The motor was not working on one of my pool pumps. I submitted the claim with Home Shield online and the website was easy to navigate. Then, I was informed that a contractor has been assigned and I called the contractor the very next day. Emerald Pools came out and their work and professionalism were excellent. The pool pump has been functioning very well.

Home Shield is very good. When the plumbing was leaking here in the bottom and the ejector was not working, we had a guy from D2 Plumbing come out and fix it. But we were not satisfied when they sent someone out for the electric bell and fire alarm. The electrical bell was not working but the guy said that it was not electric. It was just a battery bell. The purpose was to fix the electric bell but he did not fix that. Secondly, we had a fire alarm and he said that it was a new one so he did not fix that on the roof. The fire alarm was just hanging there. But when he fixed the electric wires, that was good.

The issue was on the pool equipment. The pump seal had a leak. So, the guy from Expert Pools got a new seal in. Everything's fixed between 30 minutes and an hour. He was very good. The service with American Home Shield was very quick. I called, and the contractor was here the next day and fixed it. So, everything was really good.

Air & Water Solutions was incredibly great. My air conditioning broke, and the people from this air conditioning company that came were very kind. I'm dealing with the pandemic without air conditioning and they came right away, and they fixed it. I would recommend the contractor 10-plus. He saved me when my children weren't feeling well with the air conditioning. So I wanna make sure his company gets the credit. As far as American Home Shield, sometimes you can't get a person. It's all electronic and that's annoying.

The plumbing guy came and supposed to do some work in here but never got finished. He showed up one time and he was doing some stuff in one of my bathrooms. Something slipped and hit my toilet bowl and it cracked. So he gotta order one. He was supposed to come back and fix the pipe in the shower but never gotten him back. That was a while ago. I did not contact American Home Shield because I tried to call the guy and find out what was going on. The secretary said they were still ordering the stuff. I don’t like to make waves but they never get back to me. Other than that, I had a great experience with American Home Shield. The tech that came out from City First Electric was great.

I’ve had American Home Shield since February and this is the only time I’ve had to use them. Our water heater died and to submit a claim, I told them what was going on and they told me how much it was gonna cost. The next day, the contractor reached out to me and I said whenever he could come because it was not easy not having hot water. He came the next day. He didn't have to replace the whole thing. He just had to repair it and the part cost $135, and it was fine. He was very polite and knowledgeable. It was all good. Everything was very professional and there was nothing to complain about. It was perfect.

My air conditioner was shutting off. It was running all the time and it was leaking water. American Home Shield had a pretty easy claims process and I didn't have any issues. Altus Air Conditioning came out and they fixed everything the first time. My AC is running better now. Everything was just fine for me.

One of my air conditioning units was not working. So I called American Home Shield and the guy that came out was phenomenal. It was a fantastic experience. He came in with shoe covers and face mask. The heating unit was in the attic and he went up there. Every time he walked out, he took the shoe covers out and put them back in. He had the spare part with him, replaced it and started working. All of this was done in an hour. So my experience with them was unbelievable. I have a bunch of rental properties and this guy was the best. American Home Shield is really good. I go to their website to request for a service and the guys are there within the next day. So far my experience has been really good. The only place I have a little issue is my pool coverage. They don't cover a bunch of stuff on the pool side.

One of the things I chose American Home Shield for was because of the cost to replace things. I was gonna go with another company because they only charge $60 co-payment. That of AHS is a little high but if you need to get an air conditioner, they're close to $5,000. The other one will only pay out up to $2,000 for it. So, it's give and take.

The thermostat would be on 70 but the temperature would read 80 in the house. I submitted an order via the website and it was easy to navigate. It was great. I was also told that someone would contact me to schedule an appointment within 24 hours. Airmax then came out for my air conditioning unit and they were early. The guy who came and did the service was excellent. He didn't need much for me, and he took control and did what he needed to do. It was seamless. He even did a follow up, so I’m completely happy. The unit has been perfectly fine since as well. I even had to turn it down because it was too cold.

I called American Home Shield in the evening and I got a number to call. I called All Hours Emergency Plumber that morning and the technician came out that afternoon. He was right on time. He said he would be here between 1:00 and 3:00, and by 1 o'clock, he was here. He was great, very professional and as nice as could be. I couldn’t have asked for anything better. Everything was wonderful. I would be happy to call American Home Shield again.

The contractor was good. They fixed my sink and they did very well. They were on time and completed the job. But I'm still waiting for a response from the second time they came on another issue which is a hot water tank. I have no hot water. It's leaking. They came out on Friday and they’re not finished yet. American Home Shield is good too. It’s just that the hold time to speak to a representative is really long and I barely understand what some of them are saying. Some of them don’t speak English very well at all. With the waits and the interactions, it seems like it's getting worse now.

Cabot Mechanical was excellent. They had to come out twice. They had to go back and get a part. And a week later, we rescheduled, the tech put the part in. My husband dealt with him and thought he was really knowledgeable, very nice to work with and we were very pleased with the service. I've also used American Home Shield when I had a leak on like the water pipe from the street to the house. The guys they sent were great. I had like a baby shower schedule and they were gonna delay for a couple days until I call American Home Shield back, and they found another contractor who could come out quicker. So, they're really great to work with.

The plumber that came for our recent claim with AHS did a good job. He came in here and he did what he was supposed to do, and it was completed real good. I got another claim, my air conditioner’s acting up on me. It’s still working but it’s making a lot of noise. I called AHS yesterday but the company they gave me is not coming out till next week, Tuesday. But it’s high demand now. It’s summertime and I understand about this coronavirus going on and then it’s slow in getting them. AHS really steps up. I feel good about the service. I like it.

I've filed two claims with American Home Shield and the only issue I've had is the timeliness of the response of the contractors. The first claim I filed was for a septic issue and I ended up having to get my own independent contractor. When I called the contractor that AHS gave me, they said that they no longer did work for AHS because of a payment issue.

American Home Shield treats me fine and I've had a really good experience. I've been with them for a good while. During which, their contractors have come out when they said they would. They gave me a date and time. Usually, they were on time. Midsouth Electric was one of those contractors and they provided very good service. Their guy fixed what the problem was. He was courteous and professional. The only thing with American Home Shield is when you call to get service or to make an appointment, you have to wait a long time. I have experienced that now but I’m sure there are a lot of people calling in and it takes time.

My hot water heater would randomly go out. One day I would have hot water and then it would be fine a few days later or for a few days. It would run out of hot water again and then, it would be fine the next day. So, I had Kintex Plumbing check it. On the first visit, everything was great. We did not have the issue the day the guy came out. I told him we had hot water all day. It was a Wednesday when I called in and that was the day we did not have hot water. He came on Friday and when he got here, he checked everything, and it was fine. So, he left.

The water heater erupted and the water was all over everywhere. My husband had towels trying to absorb some of the water so we wouldn't get mold. The hot water tank is in the attic and the water came all down the walls. The contractor came out and they installed a water heater. We have a hot water now. I can now take showers in the master bedroom. In addition to that, we had a leakage from my daughter's bathroom which is over my kitchen. So whenever she used the stall shower, water was coming down from the ceiling. It messed up the ceiling in my kitchen.

I had noticed what appeared to be ash coming out of an outlet when I removed the plug from it. It had a ground fault interrupter outlet kind of backing. I stopped using the outlet. I tried to book the service online with American Home Shield but the online connection told me that my account was not active when, in fact, it was. I then called the home warranty and they sent out Ampac. Their tech replaced the outlet that was damaged and he gave me a little bit of information about what should be running that outlet, which was really helpful since the appliance I had plugged in did not give me that information. He also checked the other outlet. He was very pleasant, thorough, and did a good job.

The toilet wasn't flushing and AHS sent out Bear Plumbing and Rooter. They were really professional and fast. They changed whatever they needed to change but there's still an issue with it because when the toilet flushes, the water still runs. And sometimes you have to jiggle the handle. Other than that, submitting the claim was easy and overall, AHS is a really good and valuable service.

My heater wasn’t heating the way it should have been. I've had it for 10 years. I called Home Shield and they sent the contractor out. The technician walked in, asked where the heater was and I told him. He opened up something on it, tuned around, came back and said, ‘It’s all okay. No problem. Your ground is 30 amps current on it.” I said, “No. Wait a minute. There’s something wrong.” He said, “No. It’s running that much. You’re okay.” I said, “Look. I know the heater. I know that it’s not working right. There’s something wrong with it.” He did not think there was. I said, “Well, how about checking it farther than what you checked it? ‘Cause I know something’s wrong with it.”

Submitting a claim to American Home Shield for my AC issue was super easy. The people from Fleshers Refrigeration were very knowledgeable and willing to help. I guess I messed up and had somebody come out the night prior to look at my unit but they weren't willing to do anything other than try charging me $2,000 or replace my whole unit. Fleshers on the other hand had parts on hand and they replaced what was needed that same day.

I came home and heard a bearing chatter coming from a fan or the compressor. It's an older AC and the motor capacitor which controls both units was going out and was letting very low voltage go. It was still working but I didn't want it to go out because it's August in Vegas. I called in to American Home Shield, put the order in, and their contractor came out. They were out for about 30 minutes. They went through and made sure the freon was good. They serviced it, replaced the part and it worked.

I've been with American Home Shield quite a while and the service is fantastic but the last service call was a nightmare. It took me almost a month to find a resolution with these guys. I called in for my refrigerator and they gave me a company called KC. They gave me a number which nobody answered. You could dial and be on call for three, four hours. Finally, they called me back. They gave me an email for another company called Adept. I tried to call, call, call. Finally, they called me and said we got an appointment at so and so time and either take it or leave it. That was the attitude.

The icemaker and the water dispenser weren't working. The guys from Affordable Appliance Repair thought they figured out the first time and it was only a temporary fix. So the second time they came out, I had a better understanding of it, and they were able to fix it within 30 minutes. There was only one issue though. They were repairing during the coronavirus. They didn't come to the door with their mask on so I asked them after they came inside to go back and get their mask, and they did. They put them on. But I thought it was policy that everybody that comes to your house were coming in with the mask on. Other than that, American Home Shield did pretty good. Overall, they cover everything.

I called AHS to submit a claim for a refrigerator of mine which had water leaking from the bottom. It took me a whole month to get my refrigerator fixed. I could never get in contact with the first contractor AHS sent out. He would send a text back when I called saying he would call me at a later time but he would never call. I had to call AHS and resubmit another claim. Then, it took the technician sent by AHS from Lowe's two weeks to come out. While was friendly and he was able to fix the issue that same day, I was very dissatisfied with American Home Shield. I'm paying money every month but I didn't get very good service.

The tech from Rogers Heating & Air came out for my AC claim with Home Shield. It was nice and cool when I got home but then the next morning, I tried to click it off and it wouldn't go off. It kept running. The tech had to come back out. I texted back and forth with him because I was at work and I don't have a direct line. The tech let me know 30 minutes before they got here. They did a really good job. The unit has been working ever since and I'm very happy with it. I’m so grateful.

The AC shut off before a heat wave. We found out it tripped a breaker. We were able to turn it back on before the guy came out, but he called quickly and said, "It tripped the breaker for a reason, so I should come out and check it anyway." This happened on a Friday, we got connected on a Saturday, he came a Sunday morning early. The tech did a few things to help it. It's a really old air conditioner. Most people haven't seen it before. It's that old. It looks like it's from the TV show MASH. The tech said, "Well, the motor's working, we did put some caps. If it gets hot, hose it a bit and it'll help continue the life." It went wonderfully with the service. The AC is on its last legs. At some point, it probably would be replaced. Everything was done well. However, I've had other experiences that weren't as favorable.

Bright Construction came out and it was perfect. The technician had on a mask and I even had one on as well. He stood back at the door while we talked and I told him what was going on. He told me to go in the house and turn my air on, and he would deal with it from there. The next time he rung the doorbell, it was fixed. He said some line had burned and he replaced that line. Within a couple hours, our house was cold.

We bought the property in June then I signed up for American Home Shield right away because I don't know how the furniture and everything is going on. It's a good investment for me to have American Home Shield and I'm really satisfied with them. My husband is happy too. They are awesome. They are responsive when I make an appointment. They get the appointment right away and the technician comes in the same time as they promise. It's really great.

The AC was constantly running all the time. It never stopped. I did a claim to American Home Shield online. The technician from Airamedics came out in like a day or two. It's working good now. American Home Shield online was very quick to respond and to assign me a contractor to come out and assess my situation. The contractor as well was fast enough to come out and schedule me in a timely manner as well and come out when they told me they were gonna come out. That was all we really asked for.

American Home Shield is excellent. The technician from Dempsey Oil came into the house and he had a mask and gloves. Then he went outside and worked on the air conditioning unit and fixed it. The AC has been great since the repair.

There was an air duct that was loose in the attic. I did a service request online and AMP Mechanical came out. The guy got in the attic and he was able to reconnect the vent and get the air flowing back in there.

Everything went great with Reliable Garage Doors. What I noticed if we had a power outage and I had to manually lift the garage door up, it didn't stay up. I had to get my neighbor to hold it up so I could get my car out. The guy said I got a spring that broke. He fixed that and gave me two better car door remotes. He said it's on my plan. He explained to me what the other button was for which I had no instructions on it on my other one. He had his helper in here too and they had their masks on.

American Home Shield gave us a coupon of $150 towards our premiums. For every month we pay premiums, we can use $150 towards our premiums. There was another $75 coupon they gave which we can use for one of the service requests if we want to. They gave it to us on July 2nd. American Home Shield used to charge us $50 or $55 per month in 2019, but they started charging $75 this January. I was planning to open a service request in July because our microwave was not working. When I went in, my husband asked how much were we paying each month. I told him that it was supposed to be $50 or $52. Then he said they were charging us $75. I asked him to go back to the bills and then we found that from January, we had been automatically charged to our credit card $70. It was supposed to be $50. When I called them, they said they sent us an email that they were increasing our premium of the year.

My husband is a retired Realtor and we decided to get American Home Shield. We haven't been with them very long, but we've been pleased with them. One time, our air conditioner went out. I called American Home Shield and when spoke to somebody, the one I talked to was very nice. Greenway Home Services then called and said when they would be out. It was supposed to be from 1:00 to 5:00, but then they got here at 6:30. I wasn't upset about that, but I was surprised that they stayed that long and worked past 5:00. It was hot as blazes that day as well and they were probably incredibly busy. I didn't expect the technician to come after 5:00 and he did. Bless his heart. I know he was absolutely worn out and he had to work outside. I felt so bad. He was a very nice guy too. He walked my husband through what he did and he got our air conditioner fixed. He did a great job and I was very happy with the work. It has been fine ever since.

The outside external fan would keep going but then the AC that's inside the closet inside of the house kept turning off. I could see the external fan was going but the inside fan, no air was coming out. So the gentleman showed up and he literally fixed it within an hour and a half. He checked it and was super professional and was very nice. He went right up to the fan, tried to turn it on and then he ended up taking it apart and said that it was the motor. He went and took the motor with him to get it replaced. He came back and fixed it and it works perfectly. It works better than it did before. He said that the motor was most likely the original motor that came with the house. So when he replaced the motor, the unit that's inside the closet is now quieter and the output is stronger. So it definitely fixed the problem.

A valve on the furnace wasn't opening. It would just sit there and it wouldn’t open when trying to ignite it. We called American Home Shield and told their representative that we had a problem with a furnace. He said that Five Star Comfort was coming out the next day within 24 hours. They came out the next morning like they said they would. They were really good. They knew what they were doing and they were prepared. They had the PPE out and had masks on when they came to the house. They came right in and replaced the part. Everything is fine now. It secured the furnace for winter and we didn’t have to worry about when the weather would start to change.

I saw the advertisement on TV for American Home Shield and I called them. I listened to everything they had to say and it sounded like it was a reasonable program to have. So, I signed up with them and I've not had any problems. Then on the 4th of July weekend, while I was doing my laundry, my washer would fill up and wouldn't stop filling up. So, I attempted to call AHS. But because it was a holiday weekend, I figured I wouldn't get through. Then, I went online. They gave me instructions to go online and fill out everything, which I did and the submission process was pretty easy. They got back in touch with me that Tuesday and told me who was going to be coming out to service my washer. And when I contacted the people to give them the information, they called me back and we set up an appointment.

Home Service Corporation came out following a claim we made to American Home Shield for our AC. We weren't getting good airflow to the upstairs of the house. I had the air looked at and serviced. It was handled really well. The technician was professional and he found some areas that some air was leaking out to decrease pressure to the upstairs. It’s working a lot better now.

It's been relatively easy for us to submit a claim. I request the service I need online and pay for the professional to come out. They usually call relatively quick. If not, then I call whatever business it is and schedule the time and they come out and replace or repair it, whichever the case needs. When the heating element on my dryer went out, the guy that they sent out was nice. He even came out and replaced the heating element on a Saturday. It took several days to get the part but that was no fault of his own. That's just current world circumstance. The parts for dryers and washers are a little harder to come by right now. But I appreciated him coming out on a Saturday more than anything. Most companies wouldn't have done that.

What AHS has done well is getting somebody out here expeditiously. The part that's more difficult is trying to make the initial consults or claim, just because the person that's on there is English-challenged. It’s very difficult sometimes to explain stuff to them ‘cause their vocabulary’s limited. So, therefore, they don't understand some things when you're trying to explain it to them. Sometimes there ends up being a miscommunication where, because of the language barrier, they typed the wrong stuff in there or they've sent out for the wrong kind of claim. And we've had to call the contractors here on the spot for the clarification. But AHS is a great company. I don’t hold it against them because somebody is English-challenged. The contractors have been great as well.

I submitted a claim online to American Home Shield and the website was simple to use. I was given a couple of hours window as to when to expect the contractor. Steve Rodgers Locksmith came out to replace my locks. He was professional and expedient, and he met expectations. The repair provided safety and security in my home.

I like American Home Shield. They work fast. I submitted an order online on a Thursday, and MSC came out that Monday. I was really satisfied and everything went great with them. The technician had to clean out our AC and we had to use a Freon as well. Plus, he had the little line to run up in the house. He explained everything to us and he fixed the problem, and the unit has been working great ever since. Also, we all wore masks around each other due to Covid.

American Home Shield is working well for us and I'm very satisfied. I like the fact that we can schedule stuff online. But my husband wakes up in the crack of dawn and calls AHS early in the morning because he wants to speak with somebody. I like the fact that both options are available. We loved our tech from Douglas Pacific Services, the contractor AHS sent. Our tech called when he was pulling up in the driveway. He worked really well with my hubby and he got everything that we needed done done. He made some recommendations for like in the future if we wanted to upgrade or do other things. He was really good. Our unit was a rental unit before and the electrician that was working on it did some shortcuts. The tech from Douglas fixed those shortcuts and now everything is safe and we're good to go.

I liked that Home Shield covers more property. The submitting-a-claim process was simple and easy. GE Appliances came out and checked the stove, found what the issue was, and got it squared away so we could use our stove again. The tech tested the stove and said it was fine. It was a gas spout from my wall. So, there was nothing actually wrong with the stove. The tech came and made that assessment, and we got a plumber out to take care of the issue. I appreciate it. I love Home Shield and I'm gonna keep it. They were right on time and they took care of business when I called.

I lost my air conditioning on Friday night and filed a claim on Saturday. American Home Shield couldn't get the claim to Comfort Pros until Monday. Then they didn't come out till Wednesday. They sent me a tracking number to follow for when the guy would be here. He was here exactly when they said. But that was two weeks ago. Two weeks in and with the humidity in my house, you could drop dead from it. Then we also had a blackout and a tropical storm.

My air-con wasn't working. I called American Home Shield and I was told when to expect Airsmith Pro out. They were pretty far away. I was a little concerned. But they were fine when they came out. American Home Shield is good. We like them. Sometimes, I have a little hard time, but it is okay. They took good care of me at the lake house. We’re very pleased with them. I have four contracts with them and soon to be five. I’m buying another piece of property.

A-US Air Conditioning of Texas was good. They did the job of a plumber. Originally, I called a plumber because I thought it was a leak in the pipe. The plumber should have caught it. But the guy from A-US went ahead and cleared the pipe and he did a good job. He took a compressor and blew out the drain, which the plumber should have done. But they passed it off to the AC guy. As far as American Home Shield, they're a warranty company and there are a lot of bureaucracy involved. They're very hard to get a hold of, and the website’s pretty clunky. So, they could give better communication. But at the end of the day, it has saved us a little money.

One of the gears broke in the motor opener of the garage door. I called American Home Shield and the guy from Greene County Garage Doors called me back that day. He came and looked at it, and two days later, it was fixed. He was amazing. He followed all kinds of good protocol for mask and gloves and he was very professional in his work. With American Home Shield, I like the expediency of getting things fixed. We've only had to call them twice, but they took care of both things, the second thing quickly. The first thing was a pain in the neck, but that wasn't their fault. It was the contractor they dealt with. American Home Shield is a really good company and we're pleased.

Hers and His Plumbing was great. They fixed my issue on the first go. Overall, American Home Shield has great service and quick Response.

True Air Solutions was fantastic. I was contacted in less than a minute after submitting an order for them to come in to schedule the time. They came in the same day that I made the request and they were very punctual. They had to come in and blow out the drain line. It had become clogged and my husband had started working on it and got some of it. But he didn’t have the right equipment to get all of it. So, the tech was able to blow the lines clear so that the unit would stop leaking. He was very professional and got the job done in just a matter of minutes.

Other homeowners were telling us how great of an insurance American Home Shield could be and we decided to get one. We live in Las Vegas and when our AC stopped working, it was horrible. Our AC was coming on and it was blowing air, but the air was not cold air. It was 113 the day that our AC went out and we all slept in the living room that night. We had to go buy a little portable AC unit, so we all huddled around the little portable AC unit. Still, we survived that hot and humid day. We called American Home Shield, talked to somebody and then they sent A-1 the next day. The guy who came was great. He was early, which I appreciated, and he was able to fix the problem on the spot. Now, the unit's perfect.

I have called these guys a few times now, after moving in to our new home and have the home warranty as part of my buyer contract. They refer to a local partner who (and now established as a pattern) show up quickly blame the issue on something else not covered, and AHS charges $75 each time. Each time this occurred I have had to call out reputable tradesperson and they quickly find the issue- that would be covered and say they see this all the time with AHS. it's a scam and I have file a complaint with the BBB. You can't even call to get clarification! They don't answer the phone!! Stay Away!!!

First time it was a toilet work that the plumber could not fix so I was out $75.00 dollar copay. The next time it was a cook/top stove the ovens, it is a double/oven, the repairman JR ** from MY REPAIRMAN could not fix because it was an LG stove. So I was out another $75.00. And now they tell me that I cannot cancel my contract. I cannot make it more detailed.

Can't get through to register a claim, 3 calls over 45 min each. Once they dispatched a repair company (Sunbright Pools), the tech stood on my patio puffing on a Vape cigarette. Total time at my house was 12 minutes. He gave a write-up of over $700 dollars which AHS used to deny my claim. After 2 more lengthy calls I got through to the customer solution people that agreed to send a second vendor which did a thorough investigation and guess what now it is covered. Original call on 7/16/2020 and as of today 8/6/2020 the part is still not here. Not sure why I have a home warranty with these people as the support and responses are severely lacking. The room for improvement is huge.

Was seriously doubting our choice to go with AHS warranty, after reading some horrible reviews. Yesterday I submitted a work order for AC repair, within minutes was assigned a company to come out today for repair. They arrived, found the problem, and fixed it.

I have had the worst experience. I would give them zero stars if I could and am shocked they have such a high rating on this site. I made a service call for my A/C on June 9th 2020, today is August 6 and just yesterday I got approval for a $579.00 cash out to “fix” it. The service man that came out tried a repair, I called them back out because it was still leaking and he said I need the system replaced. I have spent the last 2 months going in circles to get the authorization for them to tell me I refused replacement of my system and will only pay for the repair. That is not true and all I want to to have my A/C replaced. I’m in Texas and it is summer and the pandemic so my daughter and I are home and it is not possible to just stay with friends or family.

I was a customer of 13 years with this company and never needed their services to replace a large item (hot water heater) until recently. Every time I contacted the company I had over an hour wait to get assistance. I took 7 days for the contractor to place me on the schedule to assess the problem. Once he came out and charged the service fee and verified it was the hot water heater he had to send the information to his company and they would forward it to AHS. This took 2 additional days. Only to be told I had to pay $900 in out of pocket fees in addition to $100 service fee and the $800 AHS would pay towards the repairs.

When I submitted the claim, AHS immediately assigned GE to me. GE sent me information that they had scheduled the appointment that they were gonna show. However, they did not show on the day that they were supposed to even though they called to confirm the appointment via an electronic voicemail. I got in touch with Home Shield and spoke with a lady on the phone. She was nice and she was gonna try to find out what was happening. She called GE and no one picked up. I told her I needed the appliance fixed right away so she scheduled with a different contractor. The contractor got in touch with me that they're gonna show. But then the day before that they were supposed to come, the GE employee showed up to fix the appliance. I wasn't even expecting them. I told the GE employee to call Home Shield and they did. In the end, the appliance was fixed.

The gentleman from Air Climate Solutions was very nice. The air conditioner stopped working. My husband went and checked in the fuse. The power had went out. The gentleman fixed it and all was good. American Home Shield is a good thing to have. I like the comfort of knowing that if something happens, most of the time, they're gonna cover it. I had one problem with them with my water heater. Other than that, they've been great.

ABNation was great. They came out to fix my timer on my pool that did not work and they did a nice job. The guy repaired the whole thing and was very nice. The one before this was a shamble though. I had to have my fan replaced and it took American Home Shield six weeks and three different outfits.

I would give American Home Shield a high mark. I was with another company before. I’m much more pleased with American Home Shield than I was with Old Republic who I cancelled. I've had American Home Shield since June. I had two experiences with them. Unfortunately, my air conditioner went out. It was the compressor. They were gonna fix it. However, it was a 25-year-old unit. I told them that I didn't really want to spend money and that I thought it would go out again. So I got a new air conditioner and they reimbursed me the cost of the compressor. I did not use their company. I had been working with an air conditioner company and I had that company replace the air conditioner but AHS did reimburse me for the cost of the compressor which saved me some money and I was pleased with that.

Submitting a claim to American Home Shield has been simple. You get online and type in what your problem is, and then they'll call you in about an hour. The AC wouldn't stay cold, so it just ran non-stop and it would get to about 85 degrees. The technician came out, cleaned something off, fixed a bunch of stuff and ran some more charge in the unit. It has been working since. When the pool filter needed to be fixed though, it took over a month to get the part. The technician said he was waiting for it to come in. Then, he told me that he was going to come out and install it on a Wednesday. I asked him where he was on that Wednesday and he said he had it down for Thursday. So, I told him just to drop the part off because I had to get it installed. But it was the only issue I've had with AHS.

Home Shield tends to never cover half of what goes on, and it's always more painful than just having someone come out and do it. I've had Home Shield for 10- plus years, but I’m over it. They're good with appliances and everything else, but with AC work, it's always painful because the contractors would come out and put patches on everything. Home Shield doesn’t really let them fix anything. I still have to get back with them about getting reimbursed for doing some of the work ourselves because they wanted way too much money. The wanted me to pay the AC company $3,600. And then, when I told them I could do it because I have a license to use Freon, the rep said, “Okay. We'll put you in touch with someone,” and it came out to be with me doing all the work. They said they would give me $800 and that was just the cost of the part. That made no sense to me. It was messy.

The air wasn't flowing upstairs so, I was trying to see if the technician could check and see what we could do to get more air to flow upstairs. He opened up the vents downstairs and it did help with the bottom level, the main level and some of the top levels. But it's still a little hot in some of the rooms. They tried a remedy solution, which was good. I'm trying to gauge it to see if upstairs is getting cool because they mentioned that if it's not getting cool that they will come back out. They forgot to check the outside unit but he opened up some of the vents. The upstairs is still not as cool as I would like but they said give it a couple of weeks. The technicians were very professional. The time was supposed to be from 9:00 to 2:00 and they showed up at 2:00. The technician checked the unit and wore a mask. So, he did social distancing. I had great service and I had no issues.

I love working with AHS. This time, my microwave was not working and they sent a guy to fix it. It was pretty timely and it took him for about three weeks to get the part. Then he finally called AHS. They said that they're just gonna replace it. I called in three days of trying to get in touch with the appliance department ‘cause someone from American Home Shield gave me a number. I've been on hold for over five hours within that three-day span. The guy from 1st Class was saying that with the appliances, it’s a real long wait. I called another person from American Home Shield, the regular number, and she said they got 4,000 or 5,000 calls. But I had my water tank replaced a couple months ago and they got it done really fast, like the same day. Now, it's been about two weeks and I still haven't heard back from the replacement department. Other than that, I've been with them for about four years and it's been great.

I sent an account and scheduled a rekey online with AHS. The tech from Jim Heath Locksmith Company responded to me after a few hours and he scheduled the next day. Then he came over and did my locks. This is the first interaction I had with any maintenance crew and it was a good experience.

I had a problem with my dishwasher. The little part where it’s supposed to open up and the soap comes out was not working. AHS got ahold of whoever they needed and then those people called me and made an appointment. Fidelity Appliance Service came out and they replaced it. This time, it was fine. I had a bad experience before but it wasn't American Shield’s fault. It was the company that came in but AHS reimbursed me the $75 so that was fine. The contractor came quickly and they just had to order the part. As soon as they got the parts, they came in and had it installed within a half an hour and were gone. When I bought a new air conditioner, I kinda wished I had gone through them first. But I heard so many bad things about the home warranty, so I just did it my own. Overall, I was very satisfied.

Blue Jay Heating and Air did an excellent job. They're very professional and knowledgeable. They explained to me how to do what they were doing and why. American Home Shield did exactly what they said they would do. However, I wish that their contract was easier to be able to see. I'm pretty good at computers but you can't just have like an Adobe Acrobat type program to be able to open up their contract which kind of makes it challenging. You have to jump through a bunch of hoops to be able to get to it. Other than that, I don't have any complaints.

The first time I contacted Home Shield for my plumbing issue, it took a while to get in contact with them. But that may have been my fault because I did the self portal and then the person called me from there. They were pretty prompt after I filed the claim. The first time C Mayes came out, they fixed something but a couple of days later, the noise started back up again. I called American Home Shield to get a recall. It still took some time to get back in contact with the company but it was fine once I got in contact with them. C Mayes came back out and now, I'm trying to make sure that the noise doesn't come back.

I've only used American Home Shield with this claim. The thing wasn't generating ice no matter what I did and I checked everything. This issue had been there since the first week we owned the house. I kept saying that I don't wanna call, but then I finally decided that I had to do it. I realized then that it was so easy to make a claim online and I loved that. Then the time frame was pretty quick. The guy from Anthony Polisso Appliance Repair was here within a day and got here a little earlier than he said he would. He said that a piece was broken and he replaced that. He even said it might take 24 hours, and it took like an hour that it started working so I was very happy. He also took precautions due to Covid, was spaced out apart, he had a face mask on, and then we made sure we weren't in the same room.

My wife submits the claims online, gives the credit card number, pays the deductible, and within minutes or an hour, the prescribed subcontractor sends a text or a call and it was cut-and-dried. When we moved in, there was a bad thermostat not seen by the home inspector and Mr. Cool came. Home Shield has a list of different people. They called Mr. Cool and they came out and put in a new thermostat in. It was pretty painless. Recently, the unit kept running in the middle of the night. It wouldn't get down to the thermostat set temperature. A&R Complete Service came out, adjusted something and the unit works fine now.

Whenever we call for an issue, Home Shield would immediately respond and send somebody over, especially fixing small issues, but when it comes to replacing, I'm doubtful. There has been an instance when we knew the dishwasher had some issues. We called American Home Shield and they said it was still working. Similarly, the compressor on the fridge was making noise and the technician said there was no problem and it was still working. But then we had to replace it. We are paying at least $700 every year for the house. If there is a breakdown, they can easily replace it. The dishwasher is not that expensive. Other than that, it's been good with them so far.

When my ceiling leaked, I tried to call Home Shield but that was awful. I was told I would be on hold for at least 50 minutes. It seems as if Home Shield wants people to go online rather than call. There are some people who are not friendly with internet to be able to do that. If I were not here, my husband had to do it. We would be lost because he's not internet-friendly. I don't like that when you have all these call centers over in the Philippines or someplace where you can't even understand the people that you talk to. I know it's cheap labor, but we have been paying enough that they can have people over here. They need to have more call centers in the United States. It's okay when you can talk to someone that can understand you or you can understand.

One day, our pump wouldn't come on. We called American Home Shield and their reps set up my claim right away. We submitted the claim online on a Sunday and using their website was easy. We just logged in and answered a few questions. By Monday morning, Home Shield contractor SunBright Pool Services had come out and fixed my issue. So far, it's been great having AHS.

American Home Shield has been very good. Knowing that you have someone to count on if you have problems within the home is nice. I had a claim for my AC unit and everything went well with the contractor. They were able to resolve the issue.

The freezer is having a problem with doing icemaker. They said they couldn't get the parts and that the parts weren't being made anymore. So they turned it over to a company. When I called the company, they said that when they can't get the parts, it's on American Home Shield's appliance department. I have been calling for over a week now. Every time I call, it tells me that it's gonna be a three-hour wait. One day, it took at least four hours and they still didn't come. It's been a little frustrating because it's been since the 25th of July. Other than that, everything is okay. They get out in a timely manner to check the problem and then, if there is a wait time, it hasn't been that long. But this is the first time it's been as long as it has been. It's just that this particular thing doesn't seem important enough to them to rush it.

My AC system went out. I submitted a claim with AHS and they sent out Fick's Mechanical. But by the time the tech got there, the air had adjusted itself. The AC was working fine and I didn't have a problem. But the tech was very nice and very presentable. I was also very pleased with AHS and I like that they will send someone out in a timely manner.

The first guy who came out used my device to see if the thing was clogged. Then he said that it needed maintenance. I showed him where the septic was and that's in the back of the house. He said it needed to be snaked up the top of the roof but he didn’t check anything. AHS called me and said that from whatever he wrote, they don't cover. The word the man used was, "It needs to be cleaned out," and cleaned out is for maintenance thing. AHS said that it's something that has to happen periodically to make sure no clogs happen. They would send somebody else out. If the other person sees that it needs to be cleaned out, then I'm gonna be charged.

I like American Home Shield's overall service. I'm glad I have them and I'm gonna keep them. A&R Complete Service did a great job and that was the second time they went out to my house. The first time the coolant was low and this time the entire motor shut down. I called and they offered to come out the following day but it wasn't convenient so we asked for the following day. They were always very professional, nice and on time. They call when they're coming over.

The AC stopped working. I did a claim to American Home Shield. The first technician wasn't able to repair it because that wasn’t their specialty. So, we had to get a second company to come out and do it because they're more familiar with the unit. So, it took two visits. It’s working now. The first time, my tenant waited. They reported Monday, and they came on Friday. Then the second technician came out the Monday after. Both technicians were very professional.

The guy from Hot and Cold Mechanical checked out everything, and he said there wasn’t anything wrong. I just thought maybe it might need a tune-up, but it didn’t. American Home Shield has been good. The only thing is the plumber man came out Monday, and he said he's gotta get back with AHS and he's gotta order the faucet for my bathroom, too. He was here last Thursday. That’s the only hold-up now. Other than that, the service had been good. The contractors usually come on out and do the service.

We had Home Shield in our previous home in a different state. Recently, we noticed that we had a leak on our water heater. Our garage was full of water. I was able to put the request online and got feedback fairly quickly, and was scheduled the next day. Dimitresse Construction came out fairly quickly the next day. The tech worked hard to try to find out where the leak was coming from. That caused him to open up some drywall, which needs to be fixed. But he was able to isolate the leak and fix it. I've been happy with the customer experience.

My friend recommended American Home Shield to me and he was happy with them, which was why I switched over. I had another one before them and AHS is doing a better job for me in the last year whenever I've had them. I submitted the claim online and it went smoothly. They sent out a contractor fast. He was there for just a few minutes and he was nice. There was nothing broken on the trash compactor and he just had to show me how to restart it. Now I know what to do if it breaks down again.

The real estate company we bought the house from recommended American Home Shield to us. Thus far, I've had one bad experience with one of their vendors and I said I won't do business with that vendor anymore. AHS has been good about that. They've also been really good at replacing appliances of ours when those appliances need replacing. I've had my refrigerator replaced through them. They spend more money than they need to though because they go through four or five repairs when the appliance should have been replaced in the first place. AHS tries to use the parts that are out there. My appliances had to be worked on 'cause manufacturers don't make appliances like they used to.

Hinco Services came out for an appliance issue and the tech was honest and he took the time to fix the problem. Also, he wore a mask and gloves. He took all of those precautions. The other time I needed to use Home Shield was when my refrigerator wasn't cooling. They resolved that within a week but I would have liked for them to have gotten the part a lot sooner so they could have fixed it a lot sooner. Other than that, it's good to have that safety net with Home Shield in the event we need them.

When American Plumbing came out for our AC, it went great. The contractor did a good job. He came when he said he was gonna come and he went in there, did what he needed to do. I told him that every year the capacitor goes out, that we've had to have it changed. He said he did something else that would make the capacitor last longer. So he didn't just come in and do the capacitor, he tried to help. He also kept us informed of what he was doing and he did the coolant charge and said he's not gonna do paperwork on it. So, he did it for free and that's above and beyond.

I had a friend that mentioned American Home Shield to me and I looked them up and then I chose them. When they had Quality Appliance Services come out for my service order, it was a good experience. The technician was on time and he knew what he was doing. He checked the unit out, ordered the part, and got it in a couple days later. He then came and fixed it. No issues. He was professional. The claims process was painless as well.

American Home Shield sent out somebody to fix my water heater about two months ago and the guy was very professional. My husband and I were thinking it was gonna get better, but our shower’s not cold anymore. It’s like they turned the heater down or something. The guy did tell us once we turned different faucets on, we would hear like a spouting until everything got back on track. But it never got hot again. It’s just warm and we don’t like warm showers. Even the kitchen sink was warm. But American Home Shield does good. I like how professional the people are and how prompt they are with getting contractors out. I've had several claims before this and they all went well. The AC was our first claim and we kept having them come out for about two, three months until the company wasn’t getting it right. But American Home Shield did their part with continuously getting them out here to fix what the problem was.

The upstairs AC unit was not getting cool air. When I first called, the contractor said they would be out on Saturday. But they got here pretty fast. They hurried up and they found out that the thermostat was out. They told me what was wrong and they fixed it. I had good service from them. The contractors that AHS have seemed to know what they’re doing. They know their job. The work has been efficient and up to standards.

We have a heat pump that produces AC in the summer and heat in the winter. The heat pump failed and it's not producing AC. So, the individual from Honesty Mechanical came out. This was his fourth visit. He said one of the problems was the blower motor and they went with a universal blower motor. It did not work and it failed again. That was after the third visit. He came out today and said we're gonna have to order an original equipment manufacturer blower motor, which is much harder to get because this is a 20-year-old-plus system. The situation is in limbo because we don't have the new blower motor and the other one that he replaced it with failed because it was pulling twice as many amps as it should. So, we are in the middle of this process and we are waiting for them to get the new OEM blower motor. Hopefully, that will resolve the issue but we're not there yet.

One of my tenants said that my rental's plumbing was backed up. I called American Home Shield and they sent Whitney Holdings. The techs went out and took care of the problem that same day. The tenant called back and told me that the tech who was sent did an excellent job and now everything is working. I've had a couple of claims through American Home Shield that I wasn't too happy with. My tenant's refrigerators were messed up and AHS's contractor messed up the parts. The claim took six weeks and I ended up having to buy another fridge. Other than that, I'd still recommend Home Shield. The rest of my claims have all been taken care of.

We didn’t have power in a part of the house. We called on Friday and the contractor came out on Monday. They were responsive. They found the problem which was a little fan there. The guys did a great job and everything's been wonderful.

Prime Plumbing came out the first time, and the gentleman was very polite. I thought he had fixed it. Then later on that evening, I was using the restroom and I noticed the water was still coming out in the back. They came back out yesterday and fixed it. I hadn't had another problem with it so far. I called American Home Shield for the claim. I paid $100. I had to pay the deductible. Then one of the service people contacted me. I got a text message, and they came out. The contractors for the plumbing were great. My issue was with the air conditioner company, the Air Design. They hang up on me. It appeared that they didn't take my calls for a while.

I had two issues. My microwave wasn’t working and the dishwasher would not fill with water. The technician from Gilmore's Home Solution was very professional. He came in, identified the problem very quickly and fixed it, and he was on his way. The microwave needed to be replaced. It was an 11-year old microwave and there was some switch underneath the sink that just needed to be slapped back on. The process was fine. The contractors had always been very quick with their responses. I've never had any problems with AHS to date. Everything's going very well. I've always heard good things about AHS. So I was, “I should give them a try.” And it’s been good.

I contacted American Home Shield for a potential leaky situation for the furnace. They said that they would have someone to contact me, see what time was best to suit my needs and have a company come out. I got off the phone then someone called back. A person came in and they said they fixed the issue. Something was not right and American Home Shield sent someone back immediately to rectify the issue. The furnace appears to be okay as of now. American Home Shield has fulfilled the service contract agreement. It was a good experience and I will refer them.

We had just moved into the house. After being in it for a week and a half, we noticed that our water heater wasn't working very well. I had a lot of mineral buildup in my water heater and then there was a bunch of corrosion on the outside of it. There were pumping sounds coming from it, so we filed a claim to get someone out there to have a look at it. It was very simple to submit that claim to American Home Shield. I received two emails from them, and then I responded to them and then I got in contact with J&L and it went really well. So it was only $75 to have to file the claim and get someone out there. They replaced my water heater and it was an additional $360, which is less than half of what it takes to replace the water heater. It took a week and a half from the time I filed the claim to the end. Everything was great.

AHS had another vendor that came here twice. They didn't identify the problem and we paid the fee. In fact, I'd like to get reimbursed for the $125 fee that was charged. Then the technician from Coastal Comfort Solutions came in and identified the issue. It took him 30 minutes. They had to order the part which was a compressor. The air conditioning was out for 12 days and we had delays in the part being delivered. The tech came back two weeks later and installed it. We're in Hilton Head Island, South Carolina. The house was between 96 and 100 degrees. We had to move out into a hotel for 10 days, so that was how bad it was.

We've lived here 16 years and we probably bought American Home Shield at the beginning of 1988. Recently, we had plumbers come out and check the disposal. It was a timely response. They came out very quickly and after they messed around with it, they said it was okay. They told us some things that we needed to do to maintain it and left us some stuff to put in the disposal so that it would run better and stay in better shape. We had another visit on the air conditioner. We have a third unit that is 16 years old. We replaced the other two, but we had never replaced that one. It had some issues and American Home Shield sent out someone earlier than the disposal people. Both of them were good.

The air condition unit was making a loud noise and I called American Home Shield to submit the claim. I was told to expect the contractor within 24 hours. They set it up and then, Absolute called me and set up an appointment. They were early and they finished in less than an hour. They replaced the fan motor and fixed it in a quick amount of time. Everything is good.