American Home Shield Reviews

At first, we thought it was a plumbing issue. Every time you put the water on it runs everywhere, then it backs up on us. When the plumber came, they said it’s a pipe that’s clogged somewhere that’s why the water is backing up. They claimed that there was a sock stuck in my pipe and someone would have to go to the roof to get it out to unclog the pipe. But they never fixed it so we went around the other route. American Home Shield sent the washing machine people out and they said I needed a break valve. They said they’re gonna take it from there and see whether they can stop the leak. They ordered some parts and we never heard from them.

Submitting claims is simple when I do it online. But to call in, I have difficulties with the person understanding what I'm trying to explain to them. They don't give an option for a company to use. They just pick a company and that's who they send. American Home Shield should give us more options as far as vendors and if we're not satisfied with a particular vendor, they should allow us to choose another vendor versus if that vendor comes out and say the same thing, then we're gonna be charged, thus allowing us to have a second opinion if we don't agree with what that vendor was saying. Other than that, I hadn't had any issues. A lot of the things that I have put in for service, I've had quick responses, except when it comes to my air conditioner. They come out and do the work. Recently, the guy from Midstate Appliance Repair came out and fixed the appliance issue. He handled it pretty well.

American Home Shield has done a really good job for us. We had another company before them and they were terrible, so we decided to switch. Some friends of ours had American Home Shield and they told us good things about it. We did a service request and the tech showed up on the day of the appointment. It took a little while, but I’m sure, with the summer, everybody's got things going on. The tech knew what was wrong with our spa pool and said he had the part with him and he fixed it the same day.

There was an AC issue at the rental property. AHS sent out Weatherwise to look at it and the tenant said it went really well. We’ve had AHS on different properties and we’ve had it on the home. Sometimes the wait is so long if you don't submit claims online but other than that, everything’s fine.

There was an outlet and a closet light in our daughter's bedroom that weren't working. Associated Electric showed up, fixed the problem and left. They were very professional, courteous and excellent. The lights have been working properly now.

We've had Myers Comfort Specialist come out twice for the air conditioner and they were very nice and friendly. I'm still not certain our issue’s resolved, though. The air conditioner has gotten better, but it has not been able to keep up with what we've set it on and I'm giving it a couple more days to see if it catches up. To submit my claim, one time, I called, and another time, I did it online. At one point, I had an issue with the website and I couldn’t get it to work properly. Still, I would definitely recommend American Home Shield. I have had constant problems with a fairly new house and I wish I'd gotten it a long time ago.

There was a leak underneath the sink which caused the center island to flood. So, we couldn’t figure out what that was. There was also what was a blockage. Adam, the rep from Hers and His Plumbing, fixed that and then also determined that the disposal needed to be replaced. So, he replaced that. Then, on a secondary call, he found this massive clog in one of the drains underneath the house, which was causing the actual issue. He took four hours and I was shocked. I thought he was gonna say that that was all he could do but he still went under the house.

Our AC wasn't working. The website of AHS worked okay when I submitted a claim. The service provided by the contractors that came was great. No issues since they came out. Working with AHS has been good, so far.

American Home Shield has been very satisfactory. I had 2 claims at the same time - one for plumbing and another for air. The AC part went super good. They took care of everything that day. For the plumbing, they had to come back ‘cause they had to order a part but it was good.

I had a warranty through Home Shield before and everything worked out well. Also, I'm a realtor and we use them a lot. Gimino's Appliance did a great job. The tech showed up when he was supposed to and found the problem. He had a mask put on. We got the part within a week and he came and the problem was resolved. I’ve been with other home warranty companies and it was terrible. I was pleasantly surprised.

The AC wouldn't start cooling and then the unit would just shut down. Arctic AC came out and they were awesome. It turned out it was a bad capacitor and the tech had a capacitor. The unit is still working great.

I had a dripping water heater. Submitting the claim was easy. And then, The Lindsay Company came out and all the problem was was my drain valve. There was something that had failed in it. It took the tech about 10 minutes to correct it and it's okay now. Home Shield has been great and saved me money on a lot of situations. They've been very helpful and very professional in all situations.

I had one call regarding my air conditioner and American Home Shield sent somebody out the next day. They did a good job and were able to correct the problem that day. I just don't know if I will renew the policy or not, the reason being I've dealt with a company in the past and it's like they subcontract everything out. But I'll see how it goes.

I’ve been with American Home Shield for nine years and everything is nice. Both the contractors and the service are good. The technicians from Affordable Appliance Repair did what they had to do. It took a couple of days for the parts to come in but when it came, they came and fixed the appliance.

ReKey was very prompt. They got us scheduled right away and got there. The guy was very courteous and was in and out. This is our first positive experience with American Home Shield. The very first one we had scheduled was for our water softeners and that was a dud. American Home Shield scheduled it and told them exactly what it was with the company. The company come out and said, "Oh, we don't service that." They literally just walked up and walked out.

The motor on the pump was not working. It was two summers ago, the motor on the pump went and a different company came in and supposedly replaced the motor. Then it went out again the next summer, and that was when Expert Pools came out. The guy ran the serial number on the motor that was replaced, and it was an eight-year-old motor that the other company had put on it. I called AHS and made a complaint when the guy told me what the deal was. Expert Pools has been out several times putting band-aid on this old motor. Then last time, it just finally was completely shot and they replaced it. They were wonderful.

Everyday Heating and Cooling is the one that always comes out for my AC claims and they are awesome. They say when they’re gonna be here and they're gonna be here. They tell you the step by step what they're doing. They let you know what's going on, what problems there are, and what they have fixed. We had to have Freon and we paid part of it. He told us exactly, right off, the amount. They were also very good about their precautions due to the pandemic. We've had American Home Shield since 1998 and we loved them. I like the claims process. You don't have to wait on the phone and they are very quick with the turnover. But we're still paying the same price and now they have discontinued things. The service as far as what they cover has changed quite a bit.

Three weeks ago, I had a blower motor in our air conditioning and heating unit that went out and American Home Shield replaced it. When the contractor came that day, they took the part, but they didn't do the repair that day. They had to order the part and they got it fixed the next day. However, I noticed last night it's getting really loud, so I was thinking I might have to call them back out. Still, it’s been easy to navigate on the internet and getting a repair person out to do the repairs. That's the easiest part.

Our air conditioner quit working. I notified American Home Shield about it through their web page. It's very easy to use. I was told that I’d be notified by Virginia Air Conditioning. They called within two days and made the appointment. Then they came out within a week. They were very nice and they eemed to know what they were doing. Our air conditioner is working great and we haven't had any problems since they've replaced the condenser. It was very hot and we were melting. So, now it's livable here. I'm very pleased that we have American Home Shield.

Everything went very well with my recent claim with American Home Shield. The burner of my oven had burned out and needed to be replaced. Submitting the claim to AHS was very easy to do and their response time was quick. The tech they sent, Vladimir, was very knowledgeable and enjoyable to have around. He was really helpful and explained everything. As a precaution for COVID, he stayed away from us. He was easy to work with. The oven has been performing well since he came.

My air was blowing, but there was no cold air coming out of my AC unit.The company American Home Shield sent out was able to fix the issue temporarily. A day or two later, the guy had to bring a part back and replaced that part. About two weeks later, another part went out on the unit outside and he came and fixed that part. He was here five minutes. The service was really good. He was really friendly and professional.

I got on the computer and filed a claim to American Home Shield. The contractors came out and they diagnosed the air conditioner. They said the coil was leaking inside and they took care of it. They fixed everything and everything's working great. However, I would like to have a place where I could select the preferred person when I submit a claim with AHS. I didn't see that on there. When I went to do my washing machine that I just filed a claim on for the same house, it didn't give me a place there that I could select a preferred person. I wanted to select Sears ‘cause they've come out at one of my other houses a couple of times and I had been really pleased with them and they’re a preferred vendor too. They assigned me this GE. I couldn't locate a phone number. It was very hard to get ahold of them on the phone, which was nearly impossible even when I did get a phone number and called them. We had to go through all this stuff.

We filed a service repair 8/15/20. We got an immediate response stating that the contractor had been assigned. It was for our a/c. It went out on Saturday and the temp was 109. We called AHS that same day to advise them we are 2 senior citizens and the temp inside the house was now up to 90. The rep said he would assign us the highest priority service call and that we could call the contractor assigned to get an update on arrival. We called the contractor 4 times, each time just getting voicemail, so we left messages. Since it was the weekend we decided to call again on Monday. We called 3 times on Monday and each time just got voicemail. We call AHS to get an update on what was going on. We had to go to a hotel for Saturday and Sunday nights because we could not stay in the house due to the extreme heat.

AHS finally refunded my service fee which I very much appreciate. I just wish I hadn't been pushed to write a poor review. They really do need to do something about their customer service department. There needs to be a way to connect with them when there's an issue.

Spent a total of 5 hours on the telephone with AHS trying to follow up on a service request for our A/C that was originally opened online. AHS has a long waiting time of over an hour to talk to a customer service representative. However my call was dropped twice by AHS which meant I had to start again!! AHS has a really bad reputation and none of the local HVAC service companies are willing to work with AHS to even obtain authorization for the work which would be paid by me first! This is the worst customer service experience I have had in quite a while.

I have had American Home Shield for many years. Up until recently, the service was pretty good. However, during the coronavirus, customer service has deteriorated greatly and it has become almost impossible to reach a representative on the phone or to get a problem escalated or resolved. I have been waiting since June 21, 2020 to have my microwave repaired. It is now August 18, 2020 and I have no update from AHS. The contractor does not respond and many calls and re-submissions of my claim to AHS has yielded no result.

We have had American Home Shield since 2000. At first something would fail, pay the deductible and within 1 ~ 2 days it would be repaired or replaced. In the last 2 years, it's different. Call 'em up, pay the deductible, and maybe within 2 ~ 5 days it might get fixed. My current "open order" is for AC work. Started on 8/15 when I paid deductible. Supposed to get fixed 8/17. No one showed up. Grab the phone and give AHS a call. 10:35 AM ~ 12:28, then got hung up on. Again, called at 1:05 PM and I'm still on hold at 1:45 PM. They will take your money in a heartbeat. Good luck getting them to service your equipment in a timely manner.

We took out a home warranty policy a few years ago and haven't had the need to use it until yesterday when our AC unit stopped working during a 115 degree heatwave in Phoenix. I filed a request and was informed that it would take 24 hours for a service call. When I tried to reach them to see if there was an emergency AC repair service that could come out I was placed on hold for an hour. When the agent finally came on, the connection was so poor and the agent spoke such broken English that I could not understand her. I asked her to call back which she never did. I put in another call and the same story over again. Finally I called a random company that I will end up paying for out of pocket. A home warranty company needs to be more accessible and be able to give options of companies to service a complaint, especially when the house is already 95 degrees and will increase as there are extreme heat advisories for our area.

I submitted a claim to AHS over the internet when cold water wouldn't stop going on one of the nozzles in my bathroom. Their contractor from American Plumbing & Drain came out when he said he was coming. Things have been fine since then.

We've had this an American Home Shield home warranty since we bought our townhouse in October 2019. The good news is the seller included this in our purchase, the not so good news is I'm glad I didn't pay for it and will definitely not renew. The upside is if you have something break unexpectedly and you get lucky and they approve your repair, you'll come out ahead and save money.

I like American Home Shield. It's working out. We had a tech from Cozy Comfort come in and said that there was none of the air conditioning coolant stuff in our AC. So he just added Freon and it worked. He also checked and he said to call back if there was a leak. He was also wearing a mask.

I couldn't get my dishwasher to turn on. The guy from All Star Appliance came in and it turned right on for him. All he did was run it partially through a cycle. He didn't have a problem. It had not been washing very well either. But it seems to be working fine now. He was great, very friendly and nice. The only complaint with AHS is that there had been several times that someone's come out and I've been told that it's not covered under the warranty because it's considered routine maintenance and not things that I would consider routine maintenance.

I'm a real estate agent, and I got American Home Shield for my home so that I could tell my clients how they really are. So far, so good. I’ve been very satisfied. I had a claim on my dishwasher that seemed to not be spraying. I’ve been able to use the AHS website. It was good. A tech from Sears of Conroe came out and repaired it. He knew what the problem was, fixed it, and that was the end of it. It worked.

Initially, I had experienced a complete loss of air conditioning. Shamanski came out very promptly and they gave me a charge of Freon. That seemed to hold me for a little while. Then about two weeks after their visit, I had the same situation occur. It wasn't Shamanski's nor American Home Shield's fault. There was a leak in the system that they did not know existed until the second time the situation presented. Shamanski came back, evaluated what the situation was, told me that I needed a part, and was very candid with me that because of COVID19, manufacturers of those parts were seriously backordered. They said that they would have Shamanski call me and talk about it, see what the possibilities were. They came back and said that indeed, those parts are backordered and they don't know when they would get them. It could be anywhere from two to three weeks before the part even comes in then they'd schedule.

When I bought my house, I googled what are the best warranties and American Home Shield came up at the top, so I went with them. Recently, I submitted a claim and the contractors called me back quickly but they said it was gonna be a couple of days before they could come out. When the contractors came out for my recent claim, they were really great. They got there early, were on time, fixed the issue, told me what was going on, got on out, so it was really good. They also came with a mask. I didn't have to remind them. The fuse of our AC was blown and they fixed it. It's been working ever since.

I have two policies with American Home Shield and they've been good to us. We got them when we bought this house two years ago in South Carolina and I've had their contractors out a few times. When the heater was bad, they fixed it. I also got a new dishwasher that went bad and I had no problems with them. Recently, May Heating and Air came and they were great. It was just a little component and the guy already had it with him. He went upstairs and changed it, and it fired right back up. He was in and out in like 10 minutes. They were pretty busy though. It took them like a week to schedule me. American Home Shield themselves said that was not acceptable and they tried to find something else. But it was fine. It was our upstairs unit and it wasn't crucial.

We had and issue with the garbage disposal. It was getting stuck and it won't turn. The plumber from A & M, Mark, came out and fixed it and then he explained to me what was going on, which was very helpful to me. He had on a mask, too. Everything went very well. I really like how quickly American Home Shield responds. Submitting a claim to them is extremely easy.

The drain for the washer was clogged up and On Time Plumbing came out. They were very nice and they fixed the issue.

I called American Home Shield and told them about my appliance issue. They said they set me up for an appointment and they called Schubert's Appliance Repair. They also let me know when Schubert's was coming. They gave me their phone number if I needed to call them. They took my deductible over the phone with my credit card upfront. It went pretty smoothly. They did pretty good.

AAA Appliance Service came out and was able to resolve my claim. I had American Home Shield do something a year ago on a different appliance and I was very pleased with the technician. He knew his onions and was able to repair this thing right up to factory spec, if not, even closer.

My outlets were not working at all. Getting someone dispatched here didn't take a long time at all. The young man that came told me everything, what was done and he showed me which outlets were connecting and why they weren't working. He was very professional. Everything's fine since then. I was satisfied with American Home Shield.

I really liked the contractors that came for my AC unit. They were very nice and very informative. When I asked questions about what was happening, he took time to explain things to me. Then when my brother called, he took the time to take the telephone call from my brother and explain to him what was happening. He also had on a mask and coming in, he put on things over his feet. He finally got down to what the problem was. Apparently, there were two issues and one occurred, he said, when they replaced the Freon in the condenser so he fixed it and everything is working really good right now.

This is the second time that Air Connection Mechanical came out and they did a better job than the first time. The first time, I had no AC. It was not cooling. The first guy came out and he was a very nice guy. He said that it just needed a booster. He put a booster on it and that was it. A week later, the air was not working. It would work every once in a while, then it wouldn't work. Finally, it broke again and I had to call American Home Shield to send them back out again and pay again for it.

A-US Air Conditioning had a very good tech go out there and take care of the issue. He called and said he was on his way. He got there on time and jumped right in. He then found the problem, went and got the part, fixed the problem, and then waited and verified that the house was being cooled down like it was supposed to. And that was it. It went very well. He had a mask on. Home Shield does a pretty good job.

Every time I've used B & L Plumbing, they've been amazing. Recently, the tech came in, went downstairs, and was very respectful. And then, he saw where the water heater has been leaking, into the drain near it, and said it needed to be replaced. He then said that he would get the order put in and make sure that everything was good. He had it scheduled for Wednesday to be put in and that was pretty much it. They can't replace it until Wednesday. They had to get in a water heater for it. We're on limited water. It's leaking, but it's still holding a bit of water, enough to take a shower.

American Home Shield's service was great. On the home that we're living, they've done the repair. With the rental property, they're waiting for parts. Their contractors are pretty good and knowledgeable. The only thing is the selection where you put in for the work order. If you put other to define what's wrong with it, it doesn't fit that category.

The previous owner of the house used American Home Shield and I just went with that. It's been good and submitting claims has been very easy and straightforward. I’ve had three people come out since I moved in and everyone has been timely and I was satisfied. Something with the water supply was shut off and North Bay came for the dishwasher. The tech was very prompt, resolved the issue efficiently, and I haven't had any problems since. He was also wearing a mask and we social distanced. I had had plumbers come out earlier for the disposal as well, and the issue might have been related.

Every time I've had any type of home warranty service, it has been through American Home Shield. For my North Carolina house, I've had them for well over 10 years. For my current residence, I've had them for less than a year and for another residence in between, we've had them for about seven years. I've never had any complaints or issues with American Home Shield. I had to use them for my primary residence as well, for HVAC, and it took a couple of tries for their contractor to come out. But every time, whether I was working with AHS or the company that they sent out for this particular residence, everything was fine.

The main breaker box in the house kept going off by themselves. That would put some parts of the house out of electricity. So I would have to go outside to the garage and turn it back on. I contacted American Home Shield about that and their agent was very good. The agent said that Kintz Electric was going to contact me within the next 24 hours in which they did. American Home Shield sent a text message with the information of the company and then the personnel from that company texted me too. I scheduled an appointment with them, which was four days later.

Our washing machine wouldn’t work. We could not get it to work. We had a guy stop by and he said, “It’s not good. You got to call.” So, that was when I called AHS. Then the contractors of AHS came out. He said it was shot and it was no good. I said, “Shouldn’t you fix it? He said, “I don’t know. We’ll let you know.” Then they came back and said, “Okay, it’s repairable.” So, when AHS asked, we ordered one online, which was great and it was delivered perfectly on time. Two guys showed up and installed it. Everything worked out perfectly. I was really happy about it.

I called AHS to submit a claim for my dishwasher and they sent somebody out here. The contractors that came were very good. They fixed it. Sometimes my experience with AHS is good, sometimes it's bad.

Southern Comfort had to come out three times before they got the AC fixed. It was obstructing the water back outside, so it kept cutting off. The overflow thing kept getting filled, so it would cut the air conditioner off. When the guy came out the first time, he said it was the Nest thermostat and it wasn't. When he came out the second time he said the overflow valve is setting the AC off. But then they had to wait to get approval for the parts from American Home Shield so it ended up being another week and a half. Then my girlfriend ended up calling Southern Comfort. They came and fixed it. We were without AC for almost a month. They did not wear masks and I told them for about four times to wear it.

Our small air conditioner was not working and the technician had to replace the fan motor and the capacitor. He was professional and since then, the AC has been working very well. American Home Shield is one phone call away and each time we’ve used them, it has been very easy. They’re good.

Bragg's Appliance came out for our dryer that wouldn't turn on. They replaced one part, saying that if it went out again, it was probably another part but sometimes, it's not always the other part. So we should test it and run it. If it messes up again, I should put in the second request and he would come back and fix it. Then it was the other part. So he had come back and replaced that in a timely manner. It was very nice. It worked fine. As far as American Home Shield, I like that I could just pay $80, and they can come out and fix an issue. I they can't fix it, then it'll get replaced.

It was very easy to submit my plumbing claim with AHS. The very first time I did it, I ended up talking to somebody offshore and it was really difficult. But once I realized I could do it online, it made it fabulous. I was able to submit the claim online and it's one of the reasons that I decided to renew my policy for another year. Tuffy Sewer & Drain came out and they employed safety precautions. They went straight down to the basement and they did a great job. They found the problem. It was the floor drain and they fixed it. I love this service AHS provides. It's an older house so it has given me peace of mind knowing that I have it.

Our air stopped working and we filed the claim with AHS online. It said that I would get a call within 24 or 48 hours and AC Doctor came out quickly. They worked on the AC and they thought they fixed it but they ended up having to come back and replace the condenser water pump. They did great and they were very responsive. Everything works now. Having AHS is worth the money.

The pipe under the food processor was leaking. Every time when I use that, the water would leak a lot. When I would turn on the dishwasher, there was also a lot of water leaking under the sink. Honest Plumbing came out and ended up replacing the garbage processor. Everything is working okay now. When I submitted our last appointment, I didn't know that I had to call them to set up the appointment. No one called us. It was about one week, and then I realized why I didn't receive a call. So I called them and the only time slot available is the Friday on that week. I called on Monday. So, I waited two weeks before the final technician came.

Our kitchen sink was backed up. The claim submission with AHS was very easy and they found somebody to come out. I had to call the contractors but that wasn't a big deal. Sancho Services got out as soon as they could and the tech was in and out in 15 minutes. I haven't had a problem since.

We had two issues. One was a toilet that was running and the other was a broken nozzle on the kitchen sink. American Home Shield sent Keilly's Plumbing and they took care of both of them without any problem.

My air conditioner was leaking into the house. American Home Shield did wonderful. They got somebody out and took care of the problem. The tech was very polite and very professional. He wore his mask and was very conscious of the social distancing.

We called them when the dishwasher didn't work. I spoke to somebody and they did what I needed. Sears came out and they were fine. The dishwasher is working.

My air conditioning unit went out. I called the phone number of American Home Shield to submit a claim. They told me to expect the contractors within the next 24 to 48 hours, and it ended up being 24 on the first time. On the second time, it was 48. The contractors that came were good people. I was told that it was an evaporator coil that needed to be replaced and he replaced it. Then, we had another issue that was related to it, where another part had to be replaced. At the time, it still was 97 degrees out. So, he had to come back out and repair it again. But at the end of the day, it works. I've had a good experience with American Home Shield.

The disposal stopped working and Circa Mechanical came when they said they would come. They were very good and professional. The technician unstopped it. The disposal has been working great since. American Home Shield had the best reputation. Their website is great.

I had a stopped up drain and Shields Plumbing was good. They come out all the time. That's one of the fewer companies that services with American Home Shield here in my area so I am familiar with them. I always had American Home Shield for a long time, so if I didn't care for their services, I would have left them a long time ago. They're doing fine with me.

I tried to submit the claim for the AC on the phone but it was taking too long and so, my husband did it online. But the AC is running great now. We've had American Home Shield for years and it's a great service. The experience with them has been good but there's always room for improvement. We’ve had AC issues in the past and sometimes, I would prefer to have at least the same organization come back out to my property instead of having just random people elected. Because in the event that something happens, I don't wanna be liable. I'm paying $75 every time. A couple years ago, something had to be replaced but I could not tie it back because it was two different AC people coming out.

Circa Mechanical was very courteous and professional. They went above and beyond and they were very helpful. I haven't had a problem since the repair. Overall, American Home Shield has been wonderful. I normally submit claims online and they have been very friendly and kind. They were also very fast.

JR's Appliance came in and tried to replace almost every part of the dishwasher. However, I don't have clean dishes coming out 100% of the time, even now. As far as they go and mine which had been a fully operational dishwasher, I'm still not happy with it. We've tested it out a couple of times now but it's still not effective. But the service was great.

There were three people who came and the last technician, who was from Optimum, fixed the problem. He was terrific. There was one electrical cable that was not functioning so, he changed it. He was very strict about keeping a mask to the face and then, he asked me also to wear the mask. He did everything good and we’re happy. American Home Shield should send this guy as their immediate technician. This service was fast and decent enough but the previous experience was horrible, which was the reason I disconnected that appliance insurance from my other house. They had an extremely poor service and they were irresponsible even in responding. So, when I got an appliance issue, I was scared that AHS may take another four months to fix the range because last time, they took almost four months. I had to go to Facebook and write a strong feedback. Then through Facebook, AHS contacted me and they took one more month to fix the issue.

My first experience with American Home Shield was great. My garbage disposal wasn't working so I called it in. AA Twins Plumbing came out and everything went well. The technicians greeted me and they told me who they were. They told me about the problem and they fixed it. The dishwasher is working great.

My sink was backing up and something was blocked because I had not run enough hot water through my garbage disposal. The issue wasn't covered under our home warranty but the tech was able to correct the issue and he gave me tips for it not to happen again. He was really good. He remained distant for me. He wore a mask and he did not shake my hand. I did not have to sign anything. Lately, I do my claims online. You can sit down, do your claim, and then be done. Then we receive a text message who will do the service. I like the continuing texts of letting us know who the tech will be and when the tech will be coming.

American Plumbing Solutions had to come out a couple times but that was more because they had to get a new hot water heater approved by American Home Shield so, that's not on them. Ken was a very good plumber. He had a youngster with him that he was training and they were a good team. They did all the stuff very quickly and efficiently. Everything's running well now.

I had a built-in microwave with a range below and I went to the trouble of fixing it ‘cause it's a one big piece unit. AHS sent GE Appliances out. They ordered the parts in and those took the time. As soon as the parts came in, they were right out there and fixed it. It went very smoothly and I was very satisfied.

I've had them off and on and this is my first year for a while. I had a policy on this house when I first got in six years ago, and whenever I've had to use it, there's never been a problem. I'm glad if they could just fix it, but most of the time, they've replaced stuff. There was a time when Arno came out and they were great. The service was quick. The problem was there's no way to get through to American Home Shield. I couldn't get through either to arrange to see what the result was, and I would have to wait on the phone for two hours. That went on for about a week and I just started back to work. When I finally got the idea that I was gonna get a new appliance, I waited for three and a half hours after waiting for a couple of hours.

The AC wasn't working. I tried to call American Home Shield then I filed the claim online. I had a difficult time finding to file for exactly what the issue was. It was difficult to navigate the site to put in a claim of what was wrong. But Jones Heating and Cooling did a great job. They were fantastic. I didn't have an initial issue with them but I had an issue with the contractor that came out prior. The guy was terrible. But once I got ahold of him and made the complaint, everything was addressed and taken care of. I'm satisfied with the services that I've been paying for and I'd give American Home Shield a good recommendation.

Our AC was not cooling. I submitted a claim online to AHS. Everything was good when the technician got here. He was able to repair it the same day. However, in the past, we have had issues with the microwave, and the contractors just kept on pushing it and changing the fuse. Two times they changed and one time we changed because of the pandemic. We didn’t want any strangers to come inside the house, so we did it ourselves. Also, our heater had gone bad. The contractor, who was assigned to us, said he was doing some remodeling, but we didn't see any kind of modeling or structure. But because of that, they charged us $400. Since it was winter and we were out of warm water for four days, we had to just accept whatever they did.

I didn't have a computer nearby when I was submitting a claim with American Home Shield, so I tried to call and it said that I was gonna be on the phone for an hour which was a bummer. But besides that, the online part was very simple. I called at 8 pm the day before and ARG Going Green showed up a little bit before noon the next day. So, it was great and they did an awesome job.

I had Home Shield in 2005 and left them and went to another place. Then, I came back to them because the service was not the same with the new place I tried. The claim submission is pretty easy. I go online and put my information in there. I had a plumbing issue and I put it in the system. I paid my money online and they sent someone out. Water Control Plumbing called me within 30 minutes. It was done pretty fast. The contractor called first and told me what time they would be here. They arrived 30 minutes early and it was a smooth process. But I'd like to be able to talk to someone at Home Shield instead of having to go through the app online and be able to say what's going on with my stuff. Also, I don't like that I have to pay a fee first before they dispatch somebody. I think that was not the case when we had it before. Other than that, I haven't really had any problems.

I had somebody out to repair for the dishwasher. He ran everything and he said that everything was working properly. He was pushing buttons and he said that he got everything working right. So he didn't see any other issues. I check the dishwasher every now and then to make sure and it's been working. I'm a maintenance engineer. So I fix just about everything under the sun myself, but there's a few things that I don't like to touch so AHS gives me a peace of mind.

American Home Shield's website works. I did a claim online on our air conditioner issue, and between 15 and 30 minutes, I started getting texts and emails saying somebody had been assigned and that company that was assigned the work order would contact me, and Air Dynasty A/C & Heating did. They came out twice. The first time, their guy put a capacitor in and the AC started running again. Now, I wasn't so happy five days later when it quit cooling again. What was happening was the compressor kept shutting down. It was overheating.

I like American Home Shield a lot. Their contractors all work very well. They're all nice and they get the job done right and quick. The most recent claim was to fix my stove and my dishwasher. The people American Home Shield recommended were very professional. They came out probably two days after and did them both at once.

Before I moved into the house, Advanced Comfort had come out. I called them first and they told me to call American Home Shield and come back to them. So, we were scheduled before I even talked to American Home Shield. Advanced Comfort seemed knowledgeable and they were quick. They had to come out a couple of times but that was not their fault. At the end of the day, it ended up being not an AC issue but a breaker issue. So, they were good. Also, when the technician came, he kept the distance and wore a mask. He acknowledged everything ahead of time.

My home's getting older. Some of my friends have homes that are over 10 to 15 years old, and I noticed things started breaking, so I felt there would be an extra layer of protection if I have a warranty. I got American Home Shield. I had issues on my stove, my dryer would not dry and my microwave would not turn on at all. I went online and submitted a claim. Their website was really easy to navigate. It told me that I should call the contractor. Once I was able to make contact with JC Appliance Repairs, they came out the next day. The service was great.

A/C Pros seemed to be very honest and they were timely. They replaced some refrigerant unit. Apparently, it was freezing up. When he turned it on, I could actually see it freezing. So they were very, very helpful. They also had masks and footwear on. It was very good. I'm due to renew with American Home Shield but I was seriously thinking of not renewing because I had trouble in the winter when it was 40 degrees. One of the furnaces went out and I waited four weeks for a part in 60 degree weather. I called each week. So when I had trouble with this, I had a different company come out and tell me what they thought was wrong. I paid for a burnt out capacitor on my own because if I waited four weeks before, I was probably gonna have to wait three or four weeks and I have kids and dogs in my home. So I couldn't take that chance. Something needs to be changed in how they obtain their parts or how they get their authorization.

American Home Shield has been great. I've had them for not very long, and they've come out once. Everything’s been fine so far.

American Home Shield is missing some stuff to get covered. They don’t cover roofing and in some other places, they do basic roofing. Also, they get to do the claims right away, but the people that they get to come out take too long. It’s not American Home Shield that’s scheduling the appointments though. You have to contact the people to get them out and they don't have anything right away.

Pride A/C & Heating Service was excellent and very professional. My AC broke, and then the water came through my carpet. But they were here to fix the AC. I called American Home Shield to file the claim. The hold time was extremely long. I was on hold for like two hours. American Home Shield is where I have the issue with. Pride was good, but when I called American Home Shield, they weren't able to give me somebody, and I had to pay out of pocket to have somebody come in and temporarily fix the problem. There was no air. They gave me United that wasn't gonna come out until like three days after. I had to come out of my pocket and I'm gonna be sending them a claim to pay off my out of pocket because I did pay my deductible. Everything is fine other than those.

We had a toilet that was broken and the company that American Home Shield sent out was very good. When the plumber came in, he was professional and had his face covering. He looked at the toilet and said that it would have to be replaced. He then let me know when it would be replaced and came back when he said would replace it. The toilet has been good since. The plumber was really good. So I was happy.

It's so hard to get in touch with American Home Shield. You got to hold for hours. I've been with them for almost 10 years and it’s always been that way. Also, they need to update their system. They should give the option if it's multiple things. When I filed the claim online, it didn’t give me the option to choose both AC units. I have two in the house and when the guy came out, I told him which one was making a loud noise. He said it was the other one. I said okay and that they're not getting cold. So, he looked at the one that was making that loud noise and said that the compressor went out. In the midst of all that, he never looked at the second one. So, when he came back with the compressor, we told him and he said that I would have to call and file another claim. I said that I shouldn't have to and that I told him when he got here.

I had a very good response from American Home Shield in terms of fixing my bathroom faucet or the AC. Both, I'm happy with how they handled it. With the AC, it was not cooling and when the technician came in, he initially thought it was a capacitor issue. He fixed the capacitor and then it still was not working. He then figured out that it was the fan, which was rotating in the opposite direction. He said he had to fix the fan motor as well and he did. I'm so pleased with Home Shield. I bought a new home and it came with the home warranty. I have it for a year and I will definitely get it extended for the next year.

Submitting a claim to American Home Shield was fairly easy. I spoke to a young lady who put information in for me. I requested Home Shield to fix my microwave and my dishwasher. The first contractor who got called out for my appliances didn't look at the units themselves besides turning them on and off. The second contractor took things apart and looked at things before he went. He applied to AHS for the needed parts and repaired my units. My dishwasher still seems to be running on and on even though the tech already replaced a part. Other than that, everything seems to be okay.

I've been using American Home Shield going on about 12 years for different properties. They are good for me, so far. There was a pipe leak in my property in Jackson, Mississippi and I had my wife make a phone call. Drain Go came out and they got the job done. My wife said that everything is running pretty good now.

I've been happy with the people that Home Shield has sent out and they've done a good job replacing things. Also, the people that answers the phone have been very accommodating. The biggest problem I've had is getting through to them. If I have a repair, I can do that online and they respond right away. But if I have to talk to representatives, the wait time is at least two to three hours.

My air conditioning unit was not working and was coming off and on. I called in a claim and the tech from Myers Comfort Specialist of Montgomery came and went up in the attic. He did some checking out and my unit started working fine. I've had other contractors before and they were terrible. Myers has been better than anyone else. The repair of my AC unit helped us immensely as it was hot.

If I have a problem that I feel is legitimate, then I put in a claim to American Home Shield. Somebody contacts me and I set up a thing. Then a person comes and checks it out. They say, “I've got to put it to American Home Shield.” Then there's a delay, and then they come and do the work. Sometimes, it solves the problem, and other times, it doesn't.

Everybody at American Home Shield was really nice and helped if I had any questions. They're good. This is the second time we’ve used J-Star. They sent the guy named David and he's really good. He's a nice guy and you can ask him anything. He’ll tell you. He seems like he’s professional. He came in, he did what he had to do, and he was out.

I was a customer for one year and when my contract renewed, I was charged a higher premium without notice. I called one week after the contract renewed and asked to cancel because I did not want to pay 50% more for the same warranty and it was not in my budget. I made it clear that it was not in my budget. I was told I could drop the appliance portion of the warranty and only keep the major systems for the same price as I was paying the previous year. Ok.

American Home Shield is very slow and they let their contractors overcharge the customer. I live off a disability check and they refused to go with the cheaper contractor. I have been without AC for over 2 weeks an American home shield keep saying they will call me back and no one has called me yet. I was also admitted into the hospital from dehydration from being in the house with my medical issues. Use any other company other than this one. They do not care about the little people. The good reviews are lies made up by company employees.

In the almost 2 years I have had this home warranty, I have only had 2 service request. 1 went extremely well. Quick easy fix, good contractor to represent AHS. July 9th, 2020, I placed a repair for my refrigerator. 3 appointments later it still has not been fixed, I have been disconnected, hung up on, placed on call back - call backed and then hung up on numbers of times by AHS when calling in. The choice of refrigerator repair companies that they are choosing to represent them is less than undesirable and actually embarrassing.

For 11 weeks I have been calling weekly, my appliances are still not repaired, every time I call I hold for an hour, and then I’m told the same thing, "We will reach out to the company who is suppose to repair your appliances," every time they say they will update me, never do I hear anything back, I have emailed customer service. Have heard nothing back, request to speak with Management. Hear nothing back. Once I was told I could pay another $100 to send another company out! Why would I have to spend more money when the first company you sent has yet to do their job?

My experience to date is terrible. This is the second time Ref. is out of service and a two day wait is required for a service call. Customers pay a monthly fee and a service fee and expect to receive customer service in a timely manner. If the Ref. can not be repaired I am told that at least three days are needed so that ANOTHER dept. will contact me. So now it takes around five days to correct this problem. This is not the Customer Service I would be proud of as a company providing warranties.

A piece had fallen off in the plumbing and Sewer Medic came out and reinforced it. My tenants were home and they met the technician. They said that the service was smooth and everything was resolved very quickly. So far, American Home Shield has been great. Any issues have been assigned to competent service providers and they have been very responsive. I'm very happy with it. The service request submission has been very straightforward and easy. I just used the website which was very self-service.

Submitting a claim with AHS was really easy and I felt that I could do that again. It wasn't time-consuming at all. I can also do my request online. I submitted a claim because the garage wouldn't let up and let down. The button to open the garage wouldn't work, and then we couldn't use the remote to open the garage. The contractors came early morning, 'cause most of the time when people say it's between 9:00 and this, it'd be at the latter end of that. But they came early enough and it was good. I liked the time frame that they arrived and they finished. I was still able to make it to work. They were professional and did what they had to do. I didn't hear anything and there was no mess. It worked perfectly. The people so far that AHS uses reply right away. I didn't have to wait. So, I would recommend Amerian Home Shield. I was really satisfied.

I submitted a claim with Home Shield online and it was pretty seamless and easy. Mountain Heating & Cooling came out for my heating and they showed up on time. They found that the start capacitor failed. The tech had the part on the truck and fixed the problem right away. The heating has been working fine so far. But one thing the guy told me is that if I required a Freon service, the Freon right now is around anywhere from $80 to $100 a pound and Home Shield only reimburses $10 a pound. Home Shield needs to bring that up to current pricing.

The house was 105 degrees. We called American Home Shield to file a claim on the air conditioner. The contractors came out right away. They actually came out right away four times. The first time they did, they thought the compressor was out and then they said, “Okay, the compressor is out.” But American Home Shield would not let them order a compressor until an electrician came out. It took a month for an electrician to come out. He said everything was fine. Now, another electrician had to come out. He said, “Oh, yeah, I did try it. Nope. it's out. We’ve got to order a compressor.”

Plumbers Inc was wonderful. I had a water heater that was continuously going out and not functioning properly. I also had a backed up faucet that I got very little water from. Plumbers Inc fixed both of them. The technician, Dan, looked at the problem and determined what needed to be fixed. He was very courteous and knowledgeable. He explained things to us. He repaired everything in one day. He was excellent and we were very pleased with him. American Home Shield has an immediate response time. I’ve only had two repairs at that time that I've had them and both times, they've sent out excellent technicians. and their reps that have helped set up appointments are very courteous and expeditious in handling my request.

A couple of years ago, a terrible plumber came to our previous house as AHS's contractor. Recently, my power tripped a couple of times and I had an AC issue. I submitted a claim to American Home Shield and their contractor Integrity Air Conditioning & Heating was in contact with us by the next day. We knew that they were coming within that day or the next. Within within 48 hours of filing my claim, they were at my place. The tech was on time. He was very helpful and he fixed my problem.

Some of the options on the American Home Shield website are very vague and it makes it somewhat difficult when asking for service. When the contractor comes out, they won't provide the service because what I may be asking for is not what American Home Shield has sent the guy out for. There should be an option for details on specific issues there. Other than that, Cabot Mechanical did a good job when there was a necessary repair for a heating issue that we had.

I had Home Shield take care of the refrigerator and they took care of it the same day. The guy called and I told him what was going on, so he was already came prepared with the materials that he needed to fix it. When the pump in the washing machine was leaking, United Services of Arizona came out and they did so well. They happened to have the part so I didn't have to wait. The gentleman knew exactly how to find everything as well. He diagnosed the problem and took care of it. He was already masked and gloved too.

It's been a little over a year since we've had American Home Shield now, but we also kept them when we moved to a different property address. Some of the representatives are extremely helpful and some are not so much. Also, the biggest thing is understanding the contract. There was one out of pocket payment that we had to do and in our contract, there's no removal of the water heater. While everything was covered, we had to pay to have the old water heater removed. Our water heater was leaking. It was damaged, so Simply Plumbing had to replace it. We're very pleased with them overall. They were out within 24 hours and they did a very good job. They also worked overtime in order to make sure they were approved by the insurance.

RG plumbing was great. They called back immediately and scheduled an appointment. They were on time and fixed the problem. There was something in the disposal that they had to clear out and everything went perfectly. Also, they had masks on. The experience with American Home Shield has been inconsistent. It's been a while but we had a situation that took forever to get finally taken care of. This one happened to be great. We had a problem when we submitted the claim though. Their system was down and so we couldn't get into their system online but it eventually came back up and we were able to do it. Calling in was a six-hour wait so that wasn't gonna work.

7 Cities was really professional. They came in, assumed what the issue was when they first came to my house and then what the tech assumed that the issue was is exactly what it was. He didn't have to do any maintenance, but he went ahead and checked my crawlspace. He checked everything to make sure that everything was good to go as far as my air conditioner, and he did a good job. It was very pleasant. Also, this is the first time that I've ever had to call American Home Shield for something, and I had no issue scheduling. I paid my little $100 and then they took care of the rest.

Each time I've called Home Shield, they've been on the money. Recently, the toilet was leaking. I called them and they said they would get back with me. Then it was a day or two that they did. They scheduled an appointment. The gentleman came and fixed it. He cleaned everything up and did his job very nicely. He was very pleasant.

A-1 Plumbing came out to fix our Whirlpool tub and they wore masks the whole time and emailed our paperwork to us. They fixed the leak, but now the tub won't drain very well. Also, the tension in the hot water knob is really tight and I'm afraid to use it because I feel like it might break. I called them and they said I needed to go and file another claim. I've tried to wait on hold a couple of times, but AHS has been so busy. By the time I get a call back, I'd gotten back to school and by the time they call me back, I'm busy again and can't answer. Other than that, we love AHS. We're buying a new house and we're gonna continue the service on our new house.

The first company that AHS sent was terrible. It was a nightmare. I had an appointment on a Saturday from 9:00 to 1:00. I was waiting at my rental property 'cause the tenant was at work. The guy did not show up till after 5:00 and he did not call me. I waited over there all day. This guy from AAA told me that there was nothing wrong with it. I told him there is, as it's almost 90 degrees in there. He told me to clean the air handler. He also told me what kind of cleaner to get. I went and got that, did that, and it still didn't work. He came back out a couple of days later and said he couldn't fix something that was not broken. He also said that this was being reported at American Home Shield that there was nothing wrong with the unit.

I bought this house and there were things that went out like my water heater. I've been here for over three years and finally, I saw American Home Shield on TV one day. I asked some relatives as to how are they, and they said they're okay. I looked into their web and went for their main package that includes everything in the house that home insurance didn't include. I pay them 50, 60 bucks, but it's well worth it. Last month, Turner Electrical and Lighting came out. The guy was polite. He did a thorough outlet to outlet to outlet and found the problem. He knew what he was doing as far as being efficient. He was great. I'm waiting for another HVAC company to call 'cause my HVAC went out the other day and it's hot in Sacramento.

The furnace was overflowing. I called and talked to an AHS rep on the telephone and she was very professional. The guys from Piedmont Mechanical Contractors came out and they seemed like they knew what they were doing. One guy put a condenser in there and the other one came out and flushed the hose out, the line all from the furnace to the outside. It’s been performing great since they fixed it. We feel that cool air and no more leaks in my furnace. AHS does a good job and they’re reliable. It might take 24 hours for them to come out but they’re good.

There is an extractor in my bathroom that stopped working. American Home Shield handled the claim very well. I was waiting for the opportunity to try the service because of reviews I make online. But they came through very strongly. I'm an investor, and I was trying AHS in my house because I'm thinking about getting it for six properties. I’ll definitely do it after trying it. The doubt is if it's gonna be a hassle to get them to do any of the work or replace anything. On this experience, that wasn't the case. It was super easy. I went to the website, filled out the form and somebody called me the next day. So, it was pretty good.

American Home Shield sent A.R.T. Heating & Air Conditioning for the AC. Terry came right out and did an awesome job. I gave him a 5 on the stars. Not only did he fix it super quickly, but he also told me what it was. He wore a mask and he was trying to distance. He was in and out within 20 minutes-ish. That's why I like A.R.T. Terry came out before.

For timeliness and professionalism, it was excellent with Coastal Pool Repair. I submitted the claim at night and the problem was fixed by the afternoon. It was super quick. The guy called me that one day that he was gonna be here and he finished it right away. He already had the equipment with him so he didn’t have to order anything. It's working properly other than a small leak. You can see the water stains on the outside of the pump. I did send the guy a couple of pictures the other day, and he hasn't responded.

The compressor went out on my AC and the guy who came out was really cool. He fixed it and he checked everything inside. He was very efficient. He told me to hose it down and he gave me information that I didn’t know that we needed to do to keep our AC running. He also wore mask and he stayed away from me. It was great. So far, I like AHS way better than my last home warranty. I haven't had any issues with any claims with this one. Submitting the claim was easy. I just did it online and the tech called and came the next day. So that was pretty cool. They are easy to manage and take care of.

I submitted the claim on the app through my phone in less than three minutes. But I spoke to a Home Shield representative to see if I could get it sooner because it happened on a Friday and I didn't wanna have to wait over the weekend until Monday to get my AC fixed. It was one part that something was wrong with it. Element all had masks, booties and gloves on. Also, they were early. It only took about 30 minutes for them to figure out what the issue was and fix it. It was the first claim I ever had. It was facilitated pretty quickly and I was happy. Home Shield did everything that they said that they would do on the website, from start to finish. So, they kept their promise on what the services they would provide to me.

There was a leak on our refrigerator line where the ice machine was connected and my husband dealt with United Air Temp when they came out. He normally takes care of submitting claims with AHS. But I have done it before and it's a very easy process. All of my experiences have always been positive. If they couldn't resolve it, they'd replaced it.

The contractor came and fixed my air conditioner. They were in and out within 20 minutes. They seemed like they got the job done. They gave me some advice as to how to maintain my air conditioner. Initially, when I was submitting the claim, I was very frustrated. With everything that's going on, phone lines are tied up, but I like to be specific about what it is I need. Sometimes going online and checking a box does not describe what it is that's wrong. I waited on the phone for almost an hour, if not more, for a live representative. When I got a live representative, I got somebody who was not in America and didn't understand what I was saying. I asked to speak to someone else and was placed on hold. It was disconnected. Then I spoke with someone else who, again, was not in the States who didn't understand what I was saying. I let her process the claim anyway only to go online to find out that they had listed it as something was wrong with my pipes as if this was plumbing.

The guy that came was really good and got the issue fixed. He worked around my schedule and was in and out in a decent time. He wore a mask and made sure that it was okay that he came in. I'm glad that I have American Home Shield. Their service is good. The people that were selling the home were the ones that were supposed to buy the first year of the policy but they didn't by closing date. When the plumbing issue came up, they hadn't paid it but we got that fixed right away. The reps at American Home Shield explained everything well.

It's very simple to submit claims. I just do it online. After submitting the claim, I called the Findlay Plumbing tech. I got the appointment the same time I called them. A drain line from the sink was stopped up. They found the problem and they fixed it. It was very satisfactory. We stayed at a distance and then anytime anyone came in, I always disinfected my doorknobs.

American Home Shield had better coverage. The claims submission with theem online is fine but calling it in sucks. I called in a previous matter and it took 10 calls to get something taken care of. It was also a plumbing issue and it was an emergency. I kept going back and forth between America and the Philippines, and nobody was taking any kind of accountability and nobody was helping me. Then I had to eventually escalate it to some management. It was a mess. But in this recent instance, it was fine because it wasn't an emergency. The plumber from Cal-Home Construction was cool. He was on time and he fixed the item quickly.

I had Nationwide and they were ridiculous. The service was extremely poor. I picked American Home Shield up because when I called, I spoke to a person. I rate them highly. I haven't had any issues. There was no nastiness or a lapse in time. Recently, I called in a claim, spoke with someone and they asked what was the issue. The guy was very professional. I told them it was my ice maker. They said someone would call me and Lafayette did. The guy came out within the same week and found out that the piece was missing for the ice maker. He ordered the part, came back out and tried to hook it up. For some reason, the modem is totally gone. It wouldn't even work with the new modem that he had. He said that he would call American Home Shield because a new refrigerator is needed but I haven't heard from them since. But he was on time and truly professional. His mannerism was awesome.

A spring broke on our garage door and it wouldn't go up and down. Flash Garage Door Service did well on it and everything went fine. The guy had the replacement spring in his truck and repaired it in a couple of hours. I’ve been keeping American Home Shield going for three years now and it has been great. If I have access to my computer, I submit the claim online or I just call them. They've always been pretty prompt in getting a service provider out here when we've had an issue and we had probably used them five times.

The whole bottom of my disposal was leaking. I submitted the claim online and Home Shield's website is okay. I prefer talking with somebody for scheduling but they were way easier to get through to online. When I called, I waited on hold for several hours before I decided to go ahead and tried doing it online. Pendyk came out and they did a great job. Taylor was the technician and he was very responsive. He had to go and get a part and he kept me in the loop the whole time. I'll continue using American Home Shield. They've done a good enough job so far.

The contractor 2 Bald Guys came on a Thursday or Friday to diagnose that the motherboard of the appliance was going bad. They were back out the following Tuesday or Wednesday and put a new one in. They were quick, professional, and very polite. I only wish that American Home Shield would get somebody closer to do the repairs ‘cause the contractors are over 100 miles away.

My air conditioning unit kept cutting off and it would just stop. I called Home Shield and talked to a representative because I needed it to be expedited due to my health. I talked to them personally so that they could know the situation and they handled it very quickly. They were able to get Service Contractors of Texas out here the next day. It was amazing. And the contractors knew their stuff when they arrived and they were very caring. I'm on some medications that need to be in a sold room temp or else I can't use it and they understood the urgency of the situation. They were very professional and empathetic and that pushed them to truly do everything in their power to help. They were very on top of things. They found the issue very quickly and were able to jump on it. My renewal day with Home Shield was one day after they came and right after they left, with one day remaining, I went ahead and renewed my warranty with Home Shield for three years.

The ice maker was making miniature-size ice and we kept hearing a drip in the back. I pulled it out and it was leaking. That's when I called American Shield and set up an appointment for that to be handled. It was handled very professionally and well done. On Point Service Company came in and assessed the issue. They had to order the part and they were back within a day or two. I was very happy with the experience.

We had an air conditioner issue. It wasn't cooling. This is Louisiana, it's like 1,000 degrees every day. I noticed as the days went on, it just wasn't cooling like it should. I submitted a claim with AHS and they kept me abreast of what was going on. They kept me up-to-date. Due to the virus, some things were delayed, but they notified me and let me know what was going on. I told my friends this is something that they should look into 'cause it is definitely a benefit. Because I definitely could not have afforded a $10,000 change out. So, I would definitely recommend AHS to my friends, who have their homes. I'm very pleased. I will definitely keep the service 'cause they've come through and they did a good job.

I've used American Home Shield in my last property and the new one. It's good. Recently, I had a plumbing issue and everything with Top Notch went well. The guy was on time. He was very nice, efficient, polite, discreet and clean. He didn’t have the part in his truck so he had to go to Home Depot really quick. He came back within minutes and did the job. The issue was a cartridge in the sink. He told me what he did and said that the part was worn out. Everything was fixed within minutes.

I'm pretty new with American Home Shield and they've been good, so far. It works for me. When my pool timer wasn’t working, the AHS website wasn't difficult to use to file a claim. Then they said it would be assigned and the contractor got to me quickly. The guy from ANC Pool and Spa Solutions, Alex, was very good and knowledgeable. Everything is working good since the service. It was perfect.

I had two service calls in with American Home Shield. I have three air conditioning units at my home. The technician from Metro Air came out in a vehicle, came to the door with no mask on. I had to ask him, "Could you slide a mask on?" I went and put one on. He proceeded to go downstairs and looked at the two units, but he was insinuating that, "You called me out here for a problem you didn't have, because I only have one service call." I said, "I don't know what you're talking about. I called in two service calls."

Bradley Electrical came in one day to fix the air conditioning. My wife was here and all they did was open the air conditioner, replace a part and they said that would work. I told my wife to tell them that they should go upstairs and check the blower and the rest of the unit because I thought the blower was bad. But they left and the air conditioning ran for about an hour and then it went down. So I called them again but there was no answer. Then I called the American Home Shield to reprogram the appointment. They assigned the same group again and the guy called me in the morning. I told him that they got over here yesterday and they tried to fix the air conditioning and they left but the air conditioner is not working. So he sent the people again over here the next day.

I have a few policies with American Home Shield. I met one of their reps and I liked her. She sent me the policy. I use them for the personal relationship thing. Also, it's pretty easy to do a service request online and a repair person comes and does the work. I requested a rekey recently and that was fine. We’ve been happy so far.

I have three accounts with American Home Shield on three different homes and I’m satisfied so far. When there was a leakage from the AC unit in the condo, AHS said that I was gonna get a call from the contractor within 24 hours. We had someone from Home Guard come out the first time and allegedly corrected the issue. They were quick to come. But the next day, it started leaking again. I called Home Guard again and by the time they got back to me, it was a few days. They said they couldn't come out until I put another order with AHS. I hesitated because I didn't wanna be charged another $75 for the same problem. I called AHS because I wanted to get a live person on the phone. I put the request in as a job not completed request. Then AHS basically notified Home Guard. Then finally, Home Guard called me back. The service came out and took care of the situation. Hopefully, it stays taken care of.

Appliance Care replaced the air damper to the refrigerator but after 24 hours, it wouldn't work. They serviced it twice because when the air damper didn't work, they got a control board put in. But it was still not working right. I called them back and then they said that the damper had a defect. So they ordered another one. Pamela called me and said the guy would come in and put it today between 1:00 and 5:00. I like Appliance Care. They've been very nice and they’re trying to fix it.

I had a short electric problem in my bathroom and submitting a claim to American Home Shield was very easy. I went to the website and they responded in a few hours. They contacted me by phone and it was good and smooth. The technicians from American Electrical Services were good. They took care of the problem right away. They were punctual and showed up on the appointments. It took them two days to fix it. This is my fifth month with AHS and I talked to someone who just purchased a house. I told him about the experience I had with AHS and he's gonna go for it.

I had no hot water and Home Shield made me wait a week to get somebody over here. I was upset that I had to wait a week to replace the water heater but they just sent somebody to look at it. Then I waited almost a week just to get a call back from them to tell me that there was gonna be a cost out of pocket for me, which I wasn't aware of. After that, I had to wait for the contractor. They had to put in a report to Home Shield first and Home Shield had to order the unit. They got it within a day or two and then I had to wait for their plumber to find time to come and do it.

My water heater had a faulty thermostat. The contractor was great and switched the thermostat out. From the time they got to my home to the time they left, it was less than 30 minutes. It was a hassle-free experience with American Home Shield.

The motor in my pool seized up. NKY Electric and the tech was fantastic. He had to order the part because they're different sizes for different pools. I also took pictures of it and sent it to him. It took about a week for the part to come in and they replaced it. I also had another company come out for the air conditioner and they were absolutely fantastic as well. Getting service from American Home Shield is like going to a restaurant. It varies from day to day and it depends on who the waiter is. You can go into a super expensive restaurant, but if you get a bad waiter one day, it doesn't mean the steakhouse itself isn't good.

I'm glad to have American Home Shield. Recently, my air conditioner went out. I was about to go out of town on vacation, so I scheduled with them to have someone come back the first day that I was home, and they did that. The tech got it running but it broke again two days later. So, the same guy came back out and fixed it. He came out pretty quickly, so I wasn't without air very long and I didn't have to spend the night with anybody else. The tech was good, too, and so far, the AC is cooling really well. But every once in a while, it starts making this really loud, dripping noise, and it doesn't go on forever. So, I'm afraid I'm going to have to call the tech back, have him come back out and check on that. I'm not sure what's dripping, but I hate to incur another $75.

It’s very simple to submit a claim. I'm very happy with that. You can schedule it online, and it's very easy. The issue was just a toilet ring that goes on the bottom. It was leaking on the floor when you flushed. B-N-K Plumbing did a very good job. My son said that they were very attentive. They did everything professional and cleaned up. They went above and beyond the call of duty, which is good coming from my son. I would highly recommend them. Likewise, Home Shield has been very helpful. I bought this old house and I've called them out three times already. They're doing a great job and they have come in very happy.

The young man from AirRite did something to the unit and it worked but it went out a few days later. The owner came out and checked it. I paid the first deductible and then, I paid for him to put the Freon in. That came out of my pocket because that was not covered under my warranty. I paid $150 and that was on top of the other so that was fine. It lasted just a few days though. I came home from work and it was warm in my house. I tried my fan to see which one was the coolest. Both of them were the same so, the unit was down again. I contacted American Home Shield again and the technician came back out. He said that there was a leak and that I needed a new unit. He said that my unit was older.

High Priority came out for an issue on the refrigerator water supply line. They were great but I don't know if they left a receipt or not. When they do the work, they should leave a receipt because I need to do something with my insurance company.

I notified Home Shield online when there was a burning smell on the ceiling fan. I was really relieved I didn't have to actually call them because that is a pain in the neck. On the phone, it can take forever. United Electric then came and they were fantastic. The person was super helpful and very thorough. The ceiling fan actually wasn't broken. He found the source of the smell and what caused it. There was nothing inherently wrong with anything. Thank goodness. We've been very satisfied with Home Shield. They have been responsive and they have good technicians who come out.

We had an issue with air conditioning and I called American Home Shield. I was told that the contractor would contact me. We were very pleased with ACE. The work that they did was great and we had no problems. We live in Florida and it has been 100 degrees, and everything has been good since they’ve been out.

We contacted American Home Shield for an AC issue and they sent a work request to R Harris AC & Heating. The gentleman that was assigned came on time. He diagnosed the issue and he told me the required kind of service. He fixed the problem within an hour. He did a good job. I really am glad we have a business with them.

I had several outlets in a couple of rooms in my basement and they weren't functioning so I didn't have access to electricity in the rooms. They needed to be replaced or repaired and there wasn't a problem with the claim. I now have electricity. The repair made the areas and the rooms where they did the procedure efficient. The contractor was also professional. I've been with American Home Shield for probably 40 years and the service have been excellent. Any issue that I've ever had, my concerns were always taken. They were efficient and professional.

I love American Home Shield and I recommend it to my girlfriend too. It saves money because if I had not had it, I would have had to call somebody out to come look at my air conditioner. I had my grandkids and my son and it was so hot. I have asthma as well and it was not a pretty picture. When I called, everybody was awesome with Home Shield. A technician from Service Mechanical of Tidewater then came out and he explained to me what the issue was, which was something on the inside. His whole demeanor was great and we have air conditioning now.

The initial issue was the air conditioner was out. My mom's situation needed to be handled expeditiously because of her heart. My sister also has a breathing problem. She's heavyset and she can't breathe good at night. So when I said expedited, and Home Shield made it expedited, it should have been handled within a week to two weeks max. They should have been more, “Hey, these people are up in age. There's sick people in the home.” They should act quicker.

The pump stopped working and wouldn't come on. I went on Home Shield's website and opened a case. By the time I came out, the website already had the text saying that someone should be calling me within 24 hours. South Tampa Pool & Spa came out and they're very good. I've used them many times. Everything works great now.

My wife's sister is a realtor up in Gainesville, Maryland and had used American Home Shield for a long time. She was very satisfied with them. We decided to go with them down here. It's relatively easy to file a claim online. We've had two air conditioning issues since we took up the service but with the exception of it taking several days, which isn't American Home Shield's problem, we've been completely satisfied. This last one, there were two of them that they ended up fixing - one was the capacitor on the outdoor unit and the other was the contactors. The contactor went bad or burned up. Those units are 11 years old, so I don't think it's unusual to have something go bad with it. We had no problems with the interior air handlers or anything. Since working with First Comfort, we've gone with them for maintenance. They do a check on the systems in the spring and then on the fall for heat.

When I had a problem with the AC last year, it took the contractor a few times to come back, but it was resolved. Recently, we had the plumber come out but he couldn't find where the leak was. He said he was gonna have his manager come, but the manager hasn't responded back to us as yet. But the plumber was very polite and professional. He tried his best to figure out the issue but unfortunately, we weren't able to figure out where the issue came from. But he was very helpful and followed up with me regarding the issues. So the claim is kinda up in the air and I need to follow up.

I called up American Home Shield on a Saturday and told them that we had an electrical outage and an issue. That call initially started off very poorly. They set me up with a company that wanted to come out on a Friday. They wanted me to wait a week for them to come out. I call back American Home Shield and told them I couldn't do that. I had grandkids that had come over and that wasn't gonna work for us.

We had a plumbing issue and a claim was filed to American Home Shield. The guy from High Priority Plumbing called me. Something caught up in the shower tub, and the guy got it out. He had to unscrew something. It was clogged. It's fine now. The guy was very professional. He was excellent.

Submitted a service request online with AHS for A/C repair on 08/05/2020. Service provider was assigned and a technician arrived on 08/07. Technician determined the blower motor had failed and needed to be replaced. Called service provider back on Monday 08/10 to check status for repair and was told they were having trouble locating a replacement motor. After service provider was not able to find the motor, they notified AHS to get help sourcing the motor.