American Home Shield Reviews

American Home Shield sent Cornerstone Plumbing for a plumbing issue. It was a sink that was downstairs and it was overflowing underneath the house. There was a leak somehow on the pipe. So when the water was draining down, it was going underneath the house. You could hear it going there. So Cornerstone came and fixed that. American Home Shield has been a very good company. I've used them three times over the years. They always referred professionals to work on the project.

Our refrigerator went out and Home Shield said they couldn't find a contractor. Then, they booked us an appointment with a company that they weren't even affiliated with. We called the contractor and they they haven't worked with Home Shield in over a year. Home Shield said they would find us somebody else and we waited for about a month and a half. I got frustrated and tired of the runaround. Every claim we put in with Home Shield was almost like a fight to get stuff done. I'm tired of it. We've cancelled our contract with them and went with somebody else.

American Home Shield has been out on two appliances. The latest one was a microwave. The door wouldn't close and they came out promptly and fixed it the same day. They did great. However, I had an issue before my microwave and it was not a good experience at all. It was before the Coronavirus, so that didn't factor into the delays. My oven wasn't working properly. I already knew that the parts were not available anymore because I googled it and looked at a few things. It was an older oven and the plant in Japan had been destroyed. I was told this by a repair place that sells parts here. Antech Appliances came out, inspected the oven and decided that they were gonna order parts for it. They went back and they didn't call. They ordered the parts and I waited a month.

Submitting claims through American Home Shield has been terrible. It takes about an hour and a half to submit a claim on the phone. Sometimes, I call and I'm on hold for 55 minutes, and they’ll just hang up on me. Then sometimes, if I do an automated claim, I can’t submit more than one claim. I’m only allowed of making one. So then, the contractor gets here and he says that I only set him up to one item and can't do all of them. There is no customer experience right now. I'm one of the top Realtors in Texas. I have referred a lot to AHS and I'm not doing it anymore.

I booked the service with AHS online, which was great. It was very simple to use. Then immediately, someone from Cabot called me. So it seemed like the B2B relationship was excellent. They came out in a timely fashion and were able to get our AC working again in a couple of days. They wore masks, and we wore masks. We maintained some physical distancing when we could. It was good. We are new homeowners, so it was very grade-school level for us to understand what was wrong and what needed fixed. But they sat down and took about 30 minutes and talked with us about things to expect and laid out the bases for us. So I really appreciated that.

The pump was making a strange noise, so we put an online request to AHS, which works really well. We got an email saying that they had gotten our request and they had assigned South Tampa Pool and Spa to us. The pool company then called us and told us when they'd be out. They came out the following day, replaced the motor and did an excellent job. They handled it really great. The guy did it right there and he resolved it. Now, it's running perfectly.

I sit at home, my husband complains, and I log on and submit a claim right there. It's super easy. I love it. Cool & Cozy came out and the tech was very knowledgeable. He let me know how things worked and what I can do with the AC unit to keep it running on my own, and was generally very informative, which is very nice because most of the guys showed up, pointed out the problem, that was it and away they went. But this guy understands. He's a breath of fresh air. I told him I'm gonna keep his name and number because he's local, and I didn't know about him.

We had water building up underneath the AC unit and the condenser was clogged and Liberty Plumbing & Heating & Air Conditioning came and cleared. I let American Home Shield know that I was having the issue through their website. It was good and easy to use. Then I was told that the contractors would contact me within 24 hours to schedule an appointment. It was over a weekend. So I called American Home Shield because I hadn't heard from them and they that clarified those were business hours. Liberty Plumbing, Heating & Air Conditioning was good. It seemed like they got a nudge from American Home Shield and they called me and scheduled me for the next day. They fixed the AC so I was happy. Everything has been good.

My air conditioner stopped cooling and since it's running in the 90s around here, we kinda depend on air conditioning. I called Home Shield and they sent out Grady's. A very nice man came out and replaced a part. He told me there was nothing wrong with my air conditioner and that it was in the electrical system. Then, I called an electrician and he said it's a city connection. The city hooked me up with temporary electricity and they are currently digging up my yard putting a new line in. Home Shield has been very nice and very helpful. I'm glad my son talked me into getting a warranty with them.

I called Home Shield and told them I had a gas leak. They told me they assigned it to Water Control Plumbing and who I could contact. The service by the contractor was excellent and everything has been wonderful since they came out.

I called American Home Shield to report that my washer was not working and they were gonna send somebody out. But the contractor was not gonna be able to come for two weeks. It was the first day that they told me and I was frustrated because that was not good. We were all home and we couldn’t go out. We couldn’t wash our clothes for two weeks. Finally, AHS reached out to the company and they came three days later. A couple of parts were needed and one of the parts was not available anymore. So, they said that they couldn’t repair my washer. AHS replaced it. I first reported the issue on June 9th and I got my new washer in July. The first company was gonna be closed so AHS called somebody else. The technicians came out and they said that the water valve was leaking. They also said that if I did not replace it and if I had any more issues, AHS would not cover it because I had a leak.

Kempker Plumbing took care of changing a couple of valves and the spigot on the house that leaked on the inside. I submitted the claim online to American Home Shield and they said that I would have to make contact with them to come out to the house. I would have to make the arrangements to finalize the claim. The reps knew what they were doing and they were probably one of the better plumbers that I ever dealt with. Since they came out, I haven’t had any issues and there are no more leaks. The experience was very good.

Mr. Plumber came out, and I told them there was a leak and stoppage. The stoppage was on the ground floor, and the leak was on the top floor. The tech said, “I don't hear anything. That's just the water dripping into the pipe.” Then he said that the stoppage was already cleared and that I already paid a plumber to clear it. I said, “Well, I don't know if they cleared it right. And I just want to make sure it is clear, clear.” So he said, “Well, I'm not coming here to do maintenance. I'm just coming here to clear it if it's stopped.” He said he couldn't do it. I felt uneasy when they left, and that was why I asked for them to come back to check it again because I felt like he didn't want to do it.

Our hot water tank was leaking. J&M HCP Inc. came out and replaced it. I was quite happy and satisfied. It's just that I'm getting a bill from AHS for some reason when I already paid for the service fee to have someone come out. Overall, AHS is a hit and miss. Sometimes, they are helpful and other times, they're not.

There was no air conditioning coming out of the vents. American Home Shield sent the request out to Service Pro and then they called and set the schedule up. They came out and looked at what was going on with the air ducts upstairs in my residence. The technician was was good at what he did. He was respectable coming into the house and knew what he was talking about. It turned out that the vent was closed and I couldn't see it. So I paid about $80 for him to open a vent.

Fleshers Refrigeration was great. They were able to give me an appointment the best day and when the technicians came out, they told my wife what was up with the issue on the AC and they fixed it. It was a bad capacitor and they replaced it right there on the spot. So, they did a good job. They were professional. This is our peak summer, so we're looking at triple-digit weather here, which was why it probably went. But it’s working fine and it hasn’t gone out.

We just bought our home and the seller consigned American Home Shield as our home protection. We've been okay with it, so we're continuing on. The first call we've had that we've worked with American Home Shield on, everything went fine. The air conditioning guy came in and he examined things completely. He told us what we had going and when we asked him a question, he had the answers that we needed. He was honest with us, and that’s good. He fixed our third and second regulator appropriately to where we could regulate better. He changed the thermostat since the old one had mercury in it. Now, it's cool in the house. We're still having issues with the ductwork, but that wasn't what he was supposed to be there for.

I first tried to get ahold of American Home Shield through Facebook when the whole pandemic was going on. I couldn't get anyone live on the phone and it took forever for someone to get back with me. I ended up registering online and just doing the claim myself. Drain Masters came out quickly and fixed the problem. It was taken care of in the first visit.

Everything has been great and I had texted the contractor a couple of times. The ovens are both going and it’s all a go. Then, my daughter put something in the oven and set it at 350, and it went off again. She had to go out and flip the circuit breaker. The technician reset everything to the way it was set in the factory and everything was working great. So, I haven't had a problem since then. Yesterday morning, I put a quiche in the oven for breakfast for an hour and it didn't go off. Everything was just perfect. Now, it hasn’t done it again, but I didn't cook home last night. When it goes off, it’s just crazy. But everybody did whatever they could and they've changed the circuit breaker. I'm gonna cross my fingers and hope that this is it. If it goes out again, I'll call AHS right away. I can't even imagine that I'm gonna have to end up eventually with a new stove.

My pump wasn't working properly. I filed a claim with Home Shield online. Summer Breeze then came out and the tech was good. My pool works now.

I have two properties covered by AHS at the moment. One of the properties have problem with appliance. Service Request Date: 06/25/20 for Thermador Dishwasher. Technician was not able to fix the item and requested authorization for replacement. I've got email from AHS with 3 options. This email was sent from: American Home Shield. I am trying to reach Authorization department for few days already. There is no email, no fax to reach them. Today again I waited for 3.5 hours and was disconnected after all. I discussed this situation with my friends who also have AHS and they have the same problems. At this point, we are looking for the way to get in touch with this company. It looks like the money we paying to AHS are just wasted. I am looking for more homeowners that are in similar situation. It is my honest opinion: this company is complete fraud.

10 August, 2020. We have been attempting to contact AHS since early this AM. We are put on hold for hours. Then we finally reach a customer agent they are located in a foreign country (Poor English). We also have been hanged up on or disconnected. Today we have been on hold with AHS for at least three hours. They do not offer customer service. When I called the number where one can purchase a home warranty, the telephone was answered right away. They have salespeople, but no customer service people. Their service is without a doubt the WORST that I have ever experienced!!!

I have called 4 times and waited over 3 hours each time and then the phone is disconnected. Customer service sucks. I just want to talk to someone about when I can get the new one. I got a text from them saying everything is now closed on my service which it is not. I would warn anyone who wants a home warranty to use someone else. The company that came out was great and recommended I need a new one but AHS will not contact me.

A/C wasn’t cooling properly (same issue a year ago). Was told the problem is the condenser and that my cost will be $2540 (nothing seem to be covered)...As consumers, we don’t know even know if these parts truly exists. Consulted two other companies, both say unit needs replacing. Also, the workers from the company they sent out left things undone and in a mess. I guess they assumed that they would be doing the repairs so they didn’t put things back together. Needless to say, I didn’t renew.

I've had American Home Shield for quite a long time, probably since I've lived here and I've been here almost six years now. The only thing I don't like is I'm put on hold forever when submitting claims. You go into a queue and you're just waiting. I waited almost a half hour. They need to answer the phones quicker. A half-hour wait is an awful long time to wait on a phone call. But I tell all my friends about American Home Shield. I tell them they're really great. They send out good people. They know what they're doing, they get it done, and there are no problems. Recently, I wasn't getting enough water into my sink. I thought it was something else but I couldn't get the hot water to come on. Lake Plumbing came out and they were here maybe 15 minutes and got it fixed. They were wonderful.

My husband works for an AC company and he thought there was some oil leaking, but it was something else. But the guy from Cool Works Heating & Cooling explained everything to my husband and he did his job. There's really nothing wrong with the air conditioner. It was fine. I'm completely satisfied with American Home Shield. I've had a couple friends that signed up with them, too.

The light in my bathroom went out and then another plug didn't work in my bedroom. The fellow from City First Electric showed up and was a few minutes early. He was very polite, seemed to know what he was doing, and he fixed the problem. I had another company before and they turned out to be terrible. Then I have a friend who has American Home Home Shield and she's happy, so I'm glad I made this change.

Our recent claim with AHS was handled great. My upstairs air was not cooling correctly and the air conditioning was running continuously. I had a situation where my wife had just had surgery, so we needed the upstairs to be cool. The first folks that they assigned, I called them to try to get them to come out a little earlier. The appointment they scheduled was reasonable, it just didn't meet my needs because it was gonna be five days, and I needed to get it cooler up here when she got back from the hospital. So, I called them directly but they weren't able to change their appointment.

Lake Area came out to work on appliances, and they came a couple of times because they had to order parts. They worked on my refrigerator, icemaker, washer and dishwasher. I called American Home Shield initially, and I set the claim up with them first. Then AHS set it up with Lake Area. The AHS reps that I spoke to were very helpful. They gave me an expectation on when to expect the call from Lake Area to set up the appointment. The guy from Lake Area was personable. He seemed to be skilled and knowledgeable, and he told us a couple of things to help out. He said, “You might wanna get this in the future to clean out your system so that maybe it won't get clogged.”

I worked with American Home Shield and American Residential Warranty and I like this AHS better. It seems a higher and more knowledgeable business than the other one. It's also very easy to do claims online. So far, we've had a very good response time. This is the first year that we've had to use it and we've called two or three places already, and everything has been done. We get a phone call from the company that they reference out to us within 24 hours, and then they come here within another 24 hours. It's just seamless. They are also contacting us to see how our experience is with that company. And then also, the company called back and asked if the person that they sent out did a good job. I love that. It’s like two people checking. Recently, the dishwasher wasn’t draining. Valley Appliances Service came out and the person that they sent, George, was wonderful.

The dryer stopped working. The belt and a pulley was gone. A Go Home Appliance took good care of us and provided very good service. The technician had to order the belt. He wasn’t sure about it but it had cracks in it. He changed the pulley and then, he changed the belt. He fixed everything and the dryer is working great.

American Home Shield's contractor, AVJ Latchaw came out for my AC claim. The techs from there were very nice and they were right on top of things. They came right away when I made the initial call. There was a leak they couldn't fix so they had to replace things. As soon as they got the equipment from Home Shield, they called me right away and installed it the next day. The replacement has been great since then. I loved AVJ Latchaw. Previously, I had a bad experience with AHS but this recent claim has been absolutely great. I'm very happy with how it went.

The guy from Sears came and did a thorough examination of what the issue was. He called to double verify that the part was what I needed. He went and picked up the part and came right back, and then showed me the older parts. When he was doing the work, he said that since the appliance was behind the house, he told me he would call me and show me when it was done rather than knocking on the door. I've had other service calls and they've been fine but he was good as well as Sears, which is who I usually use before I got the warranty.

We had an incident in our home, so we had to take care of it. I needed a rekey and Arizona Sunrise Lock & Key did really well. I got a call the same day, and I made an appointment for the following day to get everything done. I usually do everything online. Normally, it's all done rather quickly and I don't have to contact American Home Shield unless necessary. I had two contractors come out this past month. One was for an appliance and one was the rekey, and I have to always remind the contractors to wear their masks or take off their shoes while in the house. I indicate that when I do my request as well.

It's been one heck of a couple of weeks for us with leaks in the home. We had three separate issues. The very first one was back in July. The contractor showed up the same day. It was like three hours after I called them. The liquid was pretty substantial inside the wall. I had another company out here that had torn into the wall but they wouldn't touch the plumbing. So then City Plumbing had to come out and replace the PEX pipe inside the wall. So that was good and done.

Anytime I file a claim with Home Shield, I always get a text or email letting me know when somebody was assigned and then I should hear from them within a certain amount of time. The dryer had a horrible noise. It sounded like the whole drum was about to come out. Fidelity Appliances came in and said, “Okay, this is what it is and I'll order parts.” When the parts came in, they came out again and put them in. Everything is now functioning properly.

I did an online work order for two faucets that needed to be fixed and the website is good. They let me know the contractor would call me within 48 hours to set up an appointment and the plumber who came was good. I had a leaky faucet in the bathtub, and then a bad faucet in the bathroom sink. They're in the same bathroom and he fixed everything that needed to be fixed. He had to put a hole in the wall in the Sheetrock, and he said that he would get with American Home Shield to get that fixed later. Initially, my experience was good, but as far as the follow-up goes, it hasn't been there. They're not fixing the second problem, so it’s not very good overall.

When I first moved in, I had a problem with the drainage in the house. My toilets were flooding and it was coming up through the shower. The previous owners had clogged up the plumbing. It happened to me twice that I had a problem with that and I had to pay for my own Roto-Rooter people to come out because Home Shield couldn't get anybody to come out the same day. I don't think that they are good for emergency situations, but for routine things that can wait a week to have somebody come out, it's great. I prefer submitting claims online and then, usually, in a couple of days, we get a call.

I had a situation when I would run my dishwasher and it wouldn't empty. When I would open the door, water would come out onto the floor. I called the issue in to American Home Shield and their tech from GE Appliances came on the 14th. He said the motor was bad and that he would have the replacement motor shipped directly to my location. He said that he would be back on Tuesday the 21st to install it. However, the motor didn't arrive by then. So, he didn't come back until the 28th to fix my dishwasher. From the first visit until when it was repaired, it was two whole weeks. It got repaired though and now my dishwasher has been working great.

The contractor came out for the HVAC. It wasn't blowing cool air. He went up into the attic and readjusted the way the unit was operating. He went around to certain zones, corrected the vents, and verified it and checked it with us. Everything worked good. He did a good job and I'm completely satisfied.

I've done a mixture of both Home Shield's phone and online claims process. They both kinda work the same and I get a response either way within 24 hours. I called them when the pilot light on our gas water heater wouldn't stay lit. They gave us J & C Plumbing and they came out and evaluated the problem. They found a leak in the water heater and replaced it. It took about a week for them to do the replacement because they had to order the water heater.

My neighbor had AHS and he had a good experience. So based on his comments, I decided to try it. When I was having a problem with the clothes washer and my dishwasher, I called their customer service number to submit a claim and it's always difficult to get through on a call with them. So, that part leaves something to be desired. But the contractors that they assigned to my claim called me immediately. They did a good job and and were professional. So far, the dishwasher is working perfectly, but the clothes washer has been ordered supposedly.

When I first called to make the appointment, Home Shield sent a company called Flowright. They came but the tech didn't do anything. He just looked at it and said it was a sewage backup and wanted to charge me $650. So, I called Home Shield back and they told me in order for them to do the work, I would have to pay the $650, then they would do the rest. I explained to them, “No, ’cause it has nothing to do with the sewage. It has to do with just the kitchen sink backing up. If it was the sewage, it will be the whole house and it wasn't.”

The blower motor had gone out on the AC and I called American Home Shield. I got a referral number and they told me that somebody would be contacting me. Then, I got a call from Budget A/C and I've used them before on warranty items. I was happy with them and for this claim, they had to replace the blower motor. Since then, the AC has been functioning perfectly.

When I bought this house back in ‘13, the owners added in the package an HMS Home Warranty. We had them for two years but we never had to use them. And then, they kept bumping the prices up and they didn't cover a lot. I found Home Shield. I have the house out here and one in New Mexico that I both pay for. I’m not gonna pay $1,400 dollars a month when I can pay the 1,000 with Home Shield. The price didn't matter because AHS covered a lot more than HMS did at the time when I started them. And their price is really good.

We have the warranty through American Home Shield. Recently, Houston Air Comfort came out for a coil issue. The guy messed with some stuff and he said, “Hey, if it's not working, we'll come back but it's more likely a coil.” Instead of replacing the coil in the beginning, he tried something else. Then he came back and they said, “We’re gonna have to replace the coil.” Now we're waiting for them to do that. I've worked with other home warranty providers before and they were terrible. American Home Shield responded and did something about it. Their contractors are great.

They're on time and professional. I love them. They're good people. Their contractors are very good as well.

We've used Appliance 911 before and they are always awesome. I can't accept phone calls most of the time when I'm at work, and they will text message me saying they have an appointment available at a certain time and if I can make it. I can reply yes or no on a text message and if I reply I can't make it, they ask what day is good for me. They work with scheduling real easy and they'll keep following up with me until I've got a free time to where they can get in there. Usually, they're there pretty quick.

There was an issue with the air condition on top of my house and AHS assigned Cool Factory to come and look at it. They found the issue rather quickly and solved the problem. My issue was that they claimed that there was not enough coolant in the air condition and that AHS wouldn't cover it, so I had to pay on the spot. Apart from that, everything's fine as of right now. With summer and the air conditioner not working, the repair affected a lot.

Home Shield has been really good. They're efficient. Also, professional people come over. We just had the ovens fixed. The contractor came over in a couple of days and fixed everything. I had to have the ovens calibrated. And then, the lights were out so the guy helped me change the lights. He was fast, knew what to do, and did it. I'm glad I have Home Shield's service.

The AC unit was not cooling. A-US Air Conditioning of Texas came out really quickly and they took care of it. Submitting claims through American Home Shield is pretty easy. The only thing is I tried to contact them by phone a couple of times and I was never able to get through to anybody and I wasn't able to get a call back.

I just bought my house and Home Shield was included in the closing gift. My recent claim for my AC went pretty good. The JMRS tech showed up when he said he would, then he figured the issue out fairly fast. It wasn’t major so he took care of it and got it running. It was a hot day. Everything worked out good.

I had a very unhappy experience with American Home Shield. My garage door wasn't working and when we tried to submit a claim, it was very difficult. We called AHS and nobody was answering the phone. We have to choose online and there were some things we didn't know were included or not included in our insurance. We didn't have anybody to help us. Plus, when we choose online, we have to pay first and when we wanna cancel, nobody cancels for us. With my garage door claim, the tech came and did a one minute fix.

My outside unit was making a loud metal on metal noise, and the AC wasn't blowing cold at all. It was just staying hot in the house. Two days after I requested a service ticket, a contractor came out the first time and diagnosed it. It was the motor and the fan. It was a weekend when the guy came out and they were closed on weekends. He said he'd have to get the parts Monday. Monday then rolls around and they had to order the parts, so they weren't out till the following Thursday. It was a week later and he thought he fixed it. I got home Thursday after he thought he fixed it and the unit started making a loud popping noise.

The air conditioner was not cooling off. There was a leak on the tube outside and the tech fixed it. He also put a little Freon on it. Everything went fine. It's working like it's working before. I never had any problem with all the technicians that AHS sent to me. They were all awesome. I'm a happy customer.

Recently, AHS sent New Life Contracting to handle my AC claim and the techs from there got my unit running. They followed social distancing and mask-wearing. But then, we discovered that there was some type of problem with our fuses. Another company came and found that the issue was with our unit's capacitor. With this particular service, the first company that I was given never called. So I called them and they never returned my call. I then, in turn, called AHS again and it was at that time that they gave me the new contractor. I've had other things go wrong and American Home Shield has always been on top of problems. But it would be good if I could always talk to a representative instead of sending everything through an email.

I called in late in the afternoon and told American Home Shield that I had both faucets that were not shutting off. Water just kept running and running. They said to expect the contractors the next day. We had to turn the water off the house so we had no water. The contractor came out the next day and 3 days later, they had to come back out again. I don’t know if he didn’t fix it right but we had the same thing happen again. We turned the faucet on and water was running everywhere. My granddaughter was upset ‘cause she thought that she had broken it. My son was here when the contractor was here and he said, “Mom, they did not fix it. If they did, they did not fix it right.”

It's better to go online and file a claim than to call because of the hold time with American Home Shield. I understand we're under a pandemic, but even prior to that, it was awful. There have been times where I've been on hold for 30 minutes, which is unacceptable, just to get somebody to pick up the phone. So, 99.9% of the time, I try to go online 'cause I don't wanna deal with it. And I just know from vendors over the years, when a vendor has to deal directly with American Home Shield is just as bad although the vendors don't complain because if they do, they probably get booted. But the vendors they've sent were fabulous and very professional.

When I’m submitting a claim, I've done it both online and via phone at different times and I don't recall ever having any problem with either process. It's relatively quick. This time, I called in my request and one of the nice things about this fix was that it was quick. Plus, the guy that was sent had what he needed on the truck, which was nice. We had had a series of hot days and there were lots of people having problems with their AC at the time, and I was very pleased that Bennett Air was able to come out so quickly. They did an excellent job and I would highly recommend using them again in the future.

I've had no difficulties submitting a claim with AHS. The contractors that came out recently were good. The first time they came in, they had to order the part and then they came back and fixed it. They did what they were supposed to do to fix it. However, with the Gold Plan that we have with AHS that has everything, they need to at least include garage openers on it as well so we don't have to pay separately for it. But I told one of my neighbors to try AHS out because she was having a problem with her AC unit as well.

The dryer wasn't working so we called American Home Shield and within 24 hours, everything was solved. I'm extremely happy for that. The technician from DMV did a great job. He came on time, fixed the appliance and left. He was very polite to my wife and he was extremely nice. This was my first claim with AHS and it went smoothly.

My mom had American Home Shield at first, and she passed away, so they cut it off. I had to switch it to me and it’s been a couple of years. We continue to have problems and they haven’t replaced my AC. I've called American Home Shield and they just send somebody out. To me, it costs more money for them to constantly come out for the same issue. My air conditioner would trip and it goes off. The wires were burnt after a while 'cause soon, it \wouldn’t do anything.

The condenser fan of the AC would not come on but every time the tech from Total Air Care would come out there, it would come on for him. So, it's hard to figure out the issue and until now, it's not fixed yet. At first, he changed the capacitor, which made sense, but that didn't seem to fix it and it didn't change the context. Then, he changed the fan but the problem was still there. So, they came out and replaced the one they had changed. They were saying that the fan was bad because it was spinning like it's supposed to, but when I'm out there and I'm trying to turn it on, it won't come on. I got to turn it on and off several times, then it finally comes on. But when I leave in the morning, I can't leave it on because if it cycles and doesn't come on, it's gonna burn the unit up. They also said that the thermostat's working because the outside unit only gets on-off signal, it doesn't get a fan signal. So the problem was not the thermostat.

They got right on my claim and whoever they sent out fixed our problem. They had to order a part and it was at least a week. They came back with the part and we were pleased with everything. This was my first time to have to use American Home Shield, and they came through for us. On Facebook, I see pros and cons. Somebody will have a bad experience, and there'll be two or three saying, “We've never had a problem.” If I ever have a big problem, I hope they're as good as they were for this one.

Everything was good with American Comfort. They got the issue resolved. The AC was losing freon and they found the leak. They had to tighten something up. With American Home Shield, it's so far, so good. They are doing what they say they’d do.

I filed a claim for an air conditioning issue and American Home Shield told me the contractor was Hansen. I called Hansen and they said that it was gonna be three or four days before they could get to it because they were busy. They came out and tried something the first time. It only worked for about a week or so and they had to come back and do the final thing. This was during a really hot period. I wound up having to stay at my neighbor's house for three or four nights. The house itself got to be in the 90s and there was nothing I could do. I couldn't even turn the attic fan on because it was 85 or 90 outside.

A drain was stopped up. It would back up from the laundry room to the same place that the kitchen drained into. When draining the washer, the water would back up in the sink in the kitchen. I needed to get that out and Draingo came out here. They were very professional and very courteous. They did a great job and the timing was great. I have no complaints whatsoever, either from American Home Shield or from the plumbers. Home Shield did an outstanding job just the way they did it.

The inside coil of the air conditioning froze up. I submitted the claim online and I've called too. Everything seems very simple. The gentleman from Ace came out and he was wonderful. He has been here once before. Unfortunately, by the time he got here, it was running fine and the issue didn't repeat itself. But I had already paid for the service call. So, he checked everything over. It was some loose insulation inside my AC and we both had the thought that maybe it covered the coil causing it to freeze. It was just the airflow making it freeze up. There was no repair to be made. He just glued that back in place. Super nice guy. I loved him because he was here before and he helped. He could've come up with something wrong. Everything since has worked fine. The last company was also good. I would've gladly had them back before. Both companies were fine and just responsive as you can be dead of summer in Florida.

There was debris caught in the drain plugs and it was leaking water. The molding was MDF so it absorbed the wood. It expanded and buckled. Appliance & Refrigeration was amazing. The reps were very professional, knowledgeable and respectful. They got the issue diagnosed within minutes and repaired it. They were done within 40 minutes. My central vacuum system is not working so they're gonna come out again. At first, I submitted my claims to American Home Shield over the phone and then, they educated me to do it online, which is much more efficient. AHS is a little expensive though especially during these times. It would be great if it was improved. 50% would be a reasonable amount to pay during these Covid times because people have lost their jobs. We still need the coverage but it’s tough to make that payment.

There was a leak in my pipe in my laundry room. It was cracked, so the man who came had to solder it together. This is my first claim and the first couple times I called, I wasn't too crazy about the service on the phone. Customer service-wise, they gotta get to be a little better because they gave me two different quotes. What they wanted to charge me when I called them and what they took out of my account were two different things. The amount was a little more than what they wanted to charge me for. When I called the third time, I just got somebody that gave me a claim number, told me who the company was and gave me the phone number.

I like the fact that we got peace of mind with American Home Shield. I just stick with the phone call, they get us scheduled, and it's good people that come out. I like that they follow up and they make sure that everything is going right and they do surveys with the people who come out. Recently, the air conditioner got a leak in the line so it was losing refrigerant. The unit froze up and as part of the problem, there were some issues with the coil and the thing being low-low and then freezing up. Peak Home Performance came out on Saturday which was pretty rare on a weekend. They've been very prompt in getting back with us which is what I've liked and they explained things very well. Actually, they're out here right now trying to find out where the leak is. It’s a pretty old unit, so I'm not sure how it's all gonna end up. But so far, they've been doing a very good job. I’m very pleased with them.

I had used Home Shield before a long time ago and for a short period of time. Then, I saw their advertisement on television and I thought I needed to get some insurance for my appliances and stuff so I decided to do it. Submitting claims is simple and easy. I do it online. I had two plumbing claims that Doshier came out for. The first occasion was when my toilet had a leak. They did everything really good and fixed it. Then, I had a drainage clog and called them out. They came and the young man thought that I had an air vent clogged for my washer drains. He got up on the house and he couldn't find anything wrong. The sink gurgles when the washing machine spins the water out but he said the drainage pipe for the sink was clear and there was nothing he could do. Nothing was done about that.

The washing machine needed a repair and we filed a claim with AHS. The tech came, did the assessment, determined what the problem was, and told me that he'd be back whenever because the part has to be ordered. Then he came back with the part and repaired it before the time that he had indicated earlier. So, I was well pleased with that. He was also professional and pleasant. I tend to ask questions and he didn't seem to be annoyed by those questions. And he responded. So I would rate that as a very good experience. Since the repair, the washing machine seems to be fine and I've not had any problems with it. There's also something going on with our basement air conditioning. We submitted a claim with AHS but my husband is a little bit annoyed now because that one has not been fixed yet. Other than that, AHS is something that my husband and I have recommended to other folks.

I had Old Republic before them and they were a pain. They started out good but then every time I called somebody out here, the guy would find an excuse for it not to be covered by the warranty. I then switched to American Home Shield. I've used them twice and everything's worked out good, including the one with True Master. They were professional, timely and polite. They fixed everything and because of the COVID, they were wearing a mask and stuff too. Also, I only deal with American Home Shield online, so I always put my request in online.

The face completely broke off the front of one of the GFCI outlets and I replaced it myself. The rep from Authorized Electric told me that I had the wires crossed. He got it all squared away and it took him just a few minutes. He checked everything else in the house that was connected to make sure it all worked and he was on his way. He showed up early, which I love. He was supposed to be here between 8:00 and 11:00 and he got here a little after 7 o'clock. So, it was a very nice experience. I've got another issue that's not covered that I'm gonna give him a call and see if I can work something out with him on that.

One of our air conditioning units wasn't working. Everyday Heating and Cooling was sent and had to come back a couple of times because their parts and things like that, but it's now working. However, I've had multiple times when AHS is supposed to schedule something and then it takes forever and I have to call back and it never gets scheduled.

Les Plumbing did a wonderful job. The tech was a good plumber. He fixed the problem and did a good job. He wore a mask coming in and going out. He had to get a new toilet. It works now really good. We're happy with Home Shield. I've gotten them other clients. My mother-in-law has them. Some friends of ours in California got a house and I gave them Home Shield and their number. Some other friends here in town are using them. I'm happy with everything.

I’ve had a good experience with AHS. The last time I came up, my upstairs air conditioning unit wasn't cooling and I ended up with a brand-new condenser unit outside. Plus, it was like with nothing out of my pocket. AHS also did the hot water and they've been fast. Even this last gentleman that came out, he was very prompt and I was pleased with the response. Maybe things have changed though. This last time, I came up and my unit wasn't cooling again, but it didn't go like it normally has in the past. When this gentleman came out, he said it was three pounds load of Freon and I was gonna have to write him a check for 75.

I love American Home Shield. They cover a lot of stuff and provide timely service. Everything that can be great about a warranty is great. If they fixed something one time and it tore up in two days, they would fix again. Cost is good as well. When Georgia Boy Electric came out, they got there when they said they would and they fixed the problem. There was clear communication too. The electrician said some wire got crossed up in the ceiling fan and he had to uncross it and it worked.

I've had at least three providers, if not more, that have looked at two different air conditioning units. The provider that I had here within the last 10 minutes did a good job but I was upset the other day because I was trying to get a provider back out here because the unit was still having problems. I called American Home Shield on Thursday and they scheduled the contractor for Friday. I was not gonna be here so I called and canceled. I moved it to Tuesday and then, I realized that I was not gonna be back. So, I called and moved it to Wednesday. All three times, I called and rescheduled, and it all went fine.

Home Shield gave me the time and everything else. And then, The Right Guys came and looked at the AC. I received very good interaction and service from them. Everything is now working.

AC Wizard came out and did a great job. Doing the claim with American Home Shield was great and easy. I did it online, and AC Wizard was out here the next day.

The first guy who came out, Damien, might have messed up our unit a little bit, but I'm not sure. He put 2000 Freon in it and it was gone within the week. There was a leak and apparently, there was more than one. A second technician came out and checked everything out. He found a good leak up in the evaporator. The expansion valve was messed up as well and he replaced it. He did a professional job. He patched up our AC, repaired it and went on his way. No hassle.

The dishwasher wouldn't come on and it wouldn't empty the water out of the bottom of the tub. AABCO handled it very well. They were much better than the first people that American Home Shield had to fix the dishwasher last year. The guy called when he was there and he was on time. Also, the service was quick. What the guy did was very minor but still in all, it was okay 'cause all I had to do is make the one call. Everything has been fine since.

My wife and I used to flip houses years ago. We've had several houses with home warranties on them. It would come free with the house because the listing agent had them and when it expired, we were just done with them. American Home Shield is the only one that I've continued. They've been responsive, they're easy to use, and they work things real quickly. They're a good enough value that I keep it, even though I'm paying for it. Submitting claims is a pretty easy process. The only problem I had was trying to double up and getting two issues addressed with one service person. I had difficulty getting that scheduled. It turned out that the company that was coming for one wasn't set up to handle the other so they couldn't do it anyway.

The dryer was not heating consistently and it was not running through its cycles consistently, so it seemed to be finishing too early. Then after the clothes finished a cycle, it was not getting warm and nothing was drying properly. I submitted the claim online through the AHS website. It was pretty straightforward and easy to use. I ended up calling the contractor myself to confirm that the work order went through, and I learned that it had. GE Appliances came out and I was very happy with their service.

I like American Home Shield but I don't like their new contract. The first contract I had said that AHS would take care of my oven issue, and this last one didn't. The temperature on my stove wouldn't set. If something is too old or they can't get enough money out of it, they’ll fix it if they can, but they won't get you another one. You have to pay the difference. That is not fair because the purpose of a warranty is that you don't have to pay if anything goes wrong. Other than that, The contractors from Applifix Heating and Appliance who came out to service the oven were all very neat and polite. They were all wearing masks. It has always been good with them.

There were numerous light bulbs in the house that had never been changed so it resulted in fire or smoke when we turned on the electricity. When I arrived at the home, I was not able to use that particular light until we had an electrician check it. When the electrician checked it, he said that it had come from the factory with gas inside that particular type of light bulb and sometimes they just smoke. He checked the light fixture itself and everything was fine. It was a great experience with American Home Shield. We had an appliance repair guy come and fix the dryer. We also had a plumber come. The service of all the companies that came was magnificent. With American Home Shield, we could save a few hundred dollars by not having to find new repair people in a new area.

I used to have Home Shield a long time ago. I had wanted to get it back, so I just went back with them. Also, it was because everybody called me about it. Recently, the refrigerator wasn't cooling at all. Greenway Home Services did a good job because it's getting cold now. Home Shield did a very good job.

My claim with AHS for my AC unit went very smoothly. The customer service was good and everybody from there wanted to fix my problem. The gentleman they sent from Lee's Heating and Air was knowledgeable. He diagnosed the problem, fixed it and left in an hour. This was a much better experience than what I had when I had a warranty on another house through them. I'm very pleased.

I tried to call Home Shield but there was a half an hour wait. There was no way I would do that so I just did everything online. The website was good. Home Shield said that somebody will reach out within 24 hours. I would have more staffers picking up the phone if I was Home Shield. Home Buddy Appliances came out to repair a washer and a dryer. They weren't working and the tech got them to work. He did a good job. It was professional. The unit is working well. We can do our laundry.

Kitchenaid refrigerator mother board short circuiting and repairman cannot find parts. We called American Home Shield 20 times and every time we get different answers. Every time we call we are on the phone for hours and no answer. We are on hold and listening to music. We are without refrigerator for two months and unable to get repairs or replacement. Very very poor service and they don’t care about customers.

A leak in my bathroom ceiling. Called AHS, they put me in touch with Infinity Plumbing. Dispatch ID **, it took two days before they could come out. Once they arrived, they said my water pressure was 90 and could not take any action without AHS approval. This was on a Thursday. The wanted me to pay $400.00, for a pressure regulator. In the meantime the pipe is still leaking. Contacted AHS on Friday, infinity plumbing did not turn in their paper work.

Scheduled a service for our AC unit on Friday, July 31st. We are in NC and it is currently 95+ everyday. Our service was scheduled for Wednesday, August 5th. No questions were asked over the phone of our issue or AC unit. The technician came and took a screwdriver and tried to kickstart the fan of our unit. Then said "the fan motor needs to be replaced, the office will call you". I asked if he could check the Freon level or any other parts to ensure this didn't have to be a multiple trip/appointment service. He said "can't really check anything else until the motor is fixed".

Sometimes, if I have an issue with the contractor that Home Shield sent out, it's hard for them to switch to a different contract. I had a washer claim and the contractor that they sent out took almost three months to repair it. And Home Shield would never switch to a different provider. If they assigned it to a bad provider, I'm kind of stuck with that provider for a very long time. But my AC claim was a very pleasant experience. The blower motor in the AC stopped so the AC was running but it wasn't blowing out. I called Home Shield and United Air Temp came out when they said they were gonna come out. They performed the service and the AC worked.

The sensor wasn’t working so Alliance Overhead Garage Doors came out. Normally, it’ll take about two days for a contractor to come out but this one, they came right away. They were awesome. They fixed it and it’s working awesome. The repair made it way easier to open and close the door ‘cause it wasn't working without me coming out and pressing the button. The contractor was real knowledgeable too. My neighbor's garage sensor went out and I talked to the guy that was fixing it. He told me all the different kinds of stuff and that they were gonna have to do a bigger job. When I called American Home Shield and they got these guys out, it was a way smaller job than what the other guy was quoting me. That’s why I like American Home Shield, too. They bring people that are legit.

I love American Home Shield's service. I've had it for seven years now, if not more. I can count on them whenever I need something repaired. It was nice that their contractor came that afternoon that I called. They're very quick and efficient. My claim for the AC went fine. I have this issue every year where my capacitor goes out and I eventually need to replace my air conditioning. But with everything going on with COVID, it's been hard to get it done.

Home Shield asked what the problem was when I filed a claim and within two days, I got someone online. They worked around my schedule, which helped out, and they made it happen. DNB Plumbing came out and had to order some parts for my claim. Once those came in, they called me back but I was out of town for a week and the tech said to call him back once I get in. I did and they were here the next day. They did a good job and everything got fixed.

The process of submitting a claim hasn't always been very easy. I feel like I get a lot of resistance every time I try to ask about something and that a lot of things aren't covered that I thought would be. That's kind of frustrating too. The issue was that the garage door was not working. The motor wasn't going. I called out the guy and the service tech was able to fix that so that went well. He figured out pretty quickly and got it up and running.

I have two refrigerators. The icemaker on the Frigidaire wasn't working properly and everything on the top two shelves of the Whirlpool would freeze. I called American Home Shield and they sent out Big Kountry. They brought an icemaker but they didn't hook it up because they said that they saw I had an infestation. They didn't do anything. Also, the guy told me that the Whirlpool couldn't be repaired. They left and I didn't hear anything.

The fella who came out for my garage door did an excellent job. He was very courteous, very kind and very helpful. The issue turned out to be two springs that were broken and the panel in the back of the garage door wasn't working, so he replaced that and made the remote work, which was fantastic. This was my first claim with AHS and my daughter helped me on the computer and we put the claim in online and we did it real quick. The service was excellent. So far, I was super excited. This was the first time I've ever had to do this and I just know that for $75 I got the problem solved. I'm paying monthly on this service, which is fantastic.

I saw the washer and there was a pipe connected to the wall. So, I found a lot of rust from out of the wall. The guy who came over told American Home Shield that there was no leakage. But obviously if we have rust on the pipe, then there would be some leakage. So, I didn't trust him. I called AHS and ask them to send the other company.

Having filed a claim for a slab leak, American Home Shield assigned Sirius Plumbing & Air Conditioning to come out. They were great. We decided to take the check four weeks ago and AHS said it would be here in 7 to 10 days. But I have not received it yet. Another thing with AHS is you can hardly get a person ever when you're contacting them. That's hard. I needed a ceiling fan. Scaffolding was needed and the company assigned to the claim didn't do it. We cancelled the claim. I went in to try again and AHS assigned the same company and there was no way to get a different vendor. AHS just sent me the same exact electrician that I knew wasn't gonna do it because they needed scaffolding.

American Home Shield had Myers Comfort out following a service request we made. Their service was great and everything was done on the first go. American Home Shield handled this quite well. We called on a Tuesday and Myers came on a Wednesday. They called when they were in close proximity. They fixed the problem and I was 100% pleased with them. Based on our experience with Myers, American Home Shield was great but they could work on things. We have two homes. On a previous experience we had with reference to our AC, we canceled. My husband and I weren't pleased with American Home Shield.

We went through a time period, maybe a year or two ago, where the customer experience was a little confusing and a little bit more difficult with American Home Shield. But overall, it has been pretty good. Of course, it was challenging during COVID when everybody was in quarantine, but we understood that because we were all struggling with the issue. But it seems to work pretty well so far and the customer experience actually has gotten easier. American Home Shield still got it done.

American Home Shield has been right on target with everything that we've experienced. The online submission has been extremely easy because of the dropdown menus and things they have. Their website is really detailed into issues with all the various appliances that they get. Then if it's other and more detail needs to be in there, you can type in a situation. I also had to call them before and the service was just as well. We had CK Appliance come in to see if they could take care of an issue that another company couldn't and I was very pleased. They were very professional. The young gentleman who was here listened and he did a very thorough search of what the issue was.

I submitted a claim to American Home Shield through the website for my ceiling fan. I like the website. It's always worked. As far as when to expect out the contractors, it's always very instantaneous so my expectation was that it would be and it was. #1 R & R Electrical Allstar came out for the ceiling fan. They were great. Everybody's always been great. I've never had any issue with any service provider through AHS. I have two houses and it's been seven years that I've been protected with AHS. Working with them has been excellent. I recommend it to everybody from the start to the finish.

The doorbell wouldn't ring nor light up. The tech from Jim Hubbard Electric came one day and he fixed it. He followed up this week and everything's still working okay right now. I had another claim for the sink and AHS called for an appointment with Meyers Plumbing. Then they came out and they did the work. Both of the contractors that I've had were very professional, wore their masks, and took care of my problem. Even Mr. Hubbard came back and took care of the problem. All I had to do was call him and he took care of it.

F6 Plumbing came out and they found the problem and they fixed it. The problem was that the drainage for the HVAC was clogged. They explained to me how to keep it unclogged because I'm not from Texas so I don't know all these things. So in addition to fixing it, they educated me so that doesn't clog again. I was very, very happy with the work they did. They were very professional. They got it done quickly. It was great. Submitting the claim was a very easy process because AHS gave me options. I could call them and file the claim, or I could go online. So it was nice to know that I could do it either way. I've done it both ways and it all works really well. I'm very happy. I'm even thinking about renewing and doing another year.

I wasn't sure if it was a water leak or an air leak because when the air conditioner was originally put in when they built the place, they didn't run the line out. They just hooked up to the outgoing line from the plumbing so the plumbers said it was not their problem. I wouldn't recommend them to anybody. They went out there and found what the problem was. It was like a two-way issue. One of the lines that they ran into was going out of the house but instead of fixing that, they said it was an AC thing. He had to call his boss and call American Home Shield to see if they would cover it. They said they'd get back to us the next day but it was a Friday that they came. We were waiting Monday and Tuesday. They never got back to us saying they couldn't fix it.

Home Shield is a good company. They sent someone right away. The contractors have been good as well. Everything with 1st American Plumbing went fine. The tech was able to fix the problem and he did it quickly. He was very professional and he had a mask. He said that there was some buildup underneath the pipes from wear and tear in the water. He had to clear that out.

I had an attic fan busted. I went online, I clicked on what device is broken, AHS sent me the name of the company that would be in contact with me, that company made an appointment and they came out as promised on that date and they replaced it. Fortunately, they came out with the right parts. I don't know if that was by design or not, or just luck, but either way, it was great. It didn't take any longer.

This is our second year with American Home Shield and the service seems to be reasonable. A couple of our outlets weren’t working and Mates Electric showed up when they said would. They did what they were supposed to.

Four months ago, I called and had a plumber come fix my toilet. They could have replaced the rusted-out screws that were around the bottom on the floor. They could have replaced more than just fix the seal. Because when you go in there, it still has a little leak in the back because I got those blue things in my toilet, so it tells me if it leaks. They knew it was there because they had to take the toilet off, and then they had to replace it. But the screws are rusted, so it won't be long. It's already leaking a bit. It's just my guest bathroom, but I would have to have them come back out here and pay $75 again just for them to fix that, that they should have already fixed.

We needed to rekey a crawlspace area. I submitted a claim on American Home Shield's website. It was straightforward. Realty Rekey came out and I have no complaints so far about the keyings. We needed to get in the crawlspace to do some task work. So, it was really great to have the crawlspace accessible. I'm satisfied.

Things are running smoothly. Also, it usually doesn't take more than a day or two for a contractor to come out. One time, there was a leak over the bathtub and the commode wasn't flushing like it was supposed to. AHS had Jim Bennett's Plumbing come out and they fixed both of the issues.

Everything was taken care of when K&S Plumbing came out. The tech was nice. He called in and made sure that we got the stove together. The only thing that was kind of frustrating was when we were trying to get everything done, we had to deal with two or three people instead of just one person. For instance, we were trying to fix the refrigerator door and one person came out for that. Then another person came to fix the dryer. They could have just get that one person to do both so they could kill two birds with one stone. But other than that, they were really good with all the work.

A couple of power outlets went out. Sunbelt Electric came out and they checked with the time they said they were supposed to be there. It was a range from 10:00 to 1:00. The tech got there around 12:00. And then, Sunbelt Electric figured it out and pretty much took care of it. We told them where it was and it was not even half an hour. The tech checked them all out to find out one of the cords in one of the outlets was bad, and that was causing the problem. We bought a new cord, just plug it and that was it. Everything was fine.

The tenant told me that the AC was blowing hot air that was why we decided to call and ask the technician to come. The AC works good now. It's already blowing cool air. American Home Shield is very good and I will continue to use it. Their contractors come out very soon.

The AC was backing up and it was draining into our house. AHS sent an AC guy out to see if it was an AC issue or if it was a plumbing issue. It was a back-and-forth thing and it took about two months to be repaired. I had AC the whole time but we had to put a pot underneath so it wouldn't drain in my house. Stan's Plumbing came out and rerouted our drainpipe. They were professional. Everything is fixed now.

I filed the claim online as it was hard to get over the phone. I have to wait an hour and 30 minutes. I've had two cancellations with AHS and both times, they didn't contact me to tell me that the appointment was cancelled because they didn't service my area or even provide the service. Then both times, I reached out to the company to ask when we could set the appointment. They told me that they had already told AHS that they could service me. I had to sit on hold both times and wait to speak to someone to even get someone else out. That was not very good.

Something burned out in the microwave and the contractor needed to replace the circuit board. Then, when I ran the icemaker, some of the parts fell into the ice into my cup. It was broken and they just replaced the whole little box that the ice falls out of. Express Appliance ordered parts when they came out. They said it was supposed to be delivered to my house, so I was not to open the box. I waited for two weeks but I hadn't heard anything. I called American Home Shield and it took me 45 minutes to an hour to get through to somebody. The girl said she didn’t know if they were able to find the parts and they would have to look into it. She finally came back over to me and said that they didn't think they could find the parts, and that they would be replacing the unit. I just wanted it fixed and then, the very next day, the parts showed up on my doorstep. So they were there and available, and the contractor fixed it. It went very well and it was perfect.

I'm pleased with the way things have been handled. When I was not getting any cooling on my upstairs unit, I called it in and it was easy. I like doing that if the wait's not too long. Otherwise, I'll go online. Either way, it works for me. Anyway, I filed my claim at 10:30 at night and Anthony was there the next morning. He has always done an amazing job. He was there and he had the problem resolved in 14 hours. It was crazy.

I called American Home Shield because we had an issue with the washing machine. The water would not go out. I wasn't initially pleased about having Sears come out because with them, a lot of things going out of business, I was skeptical. But they did well and they were okay. It took them a little longer though. When we had an issue with the heat pump, the guy that came out was wonderful. They also understood and they took extra care of us. They went out of their way.

The fan wasn't coming on the outside unit and ACS Absolute Comfort came out. I told the tech what was wrong and he went out there and fixed it. I submitted the claim on Sunday night and I missed his phone call on Monday morning at 6 o'clock but he was out there by 9 o’clock.

It takes about an hour to an hour a half to get ahold of Home Shield but once I get the people here, they do okay. I called them about the range top and a built-in microwave. They approved the range top but not the microwave. I called the dealer and he said they had sent in the report and it's up to Home Shield. I got on the phone and waited for a long time. Finally, I got somebody from Home Shield who said the dealer never sent it in. I called the dealer back and he said he had sent it and he sent me the email. I called Home Shield back and the guy said they just got the email that day. It doesn’t put a lot of trust and I still haven’t heard anything about my microwave.

My wife bought the house over a year ago and got American Home Shield then. She's just renewed the policy for another year. Recently, Relaxed Heating and Air came out and I wasn't all that impressed. I wouldn’t ask them to come back out to the house again. I didn't happen to be at the house but my wife was. They got there quick and we had explained the situation. They looked at the thermostat and immediately went outside and replaced the motor in the outside unit. There are some wires attached to the top of the air conditioning unit with plastic ties. That was how they put it back in there. They weren't there before and I don't know if it was an older unit that they had to use a different motor. But that plastic tie wasn't gonna last on top of that with the sun beating down on it for very long. If that tie lets go, then the wires that it's holding up are not gonna be very good.

We used to have Sears but they just kept up and up in price. Soon, I could buy a new item for what I was paying them but that was when I was working at the firehouse. I'm retired now, so I said I didn't need them. I started looking around then I decided that maybe I needed a home warranty and I signed up with AHS. So far, the contractors that they sent out have been excellent. Recently, there was an issue with our refrigerator on the outside. You can get water or ice by putting your glass up there, but something happened to a part that provides that. I submitted a service request with AHS and they sent out the techs from Foothill Appliance. They did a good job but they didn't have the part and had to have it made from a 3D printer. That took quite a while for several weeks, but everything is wonderful now and the refrigerator works like a charm.

I've had repeated issues with my refrigerator. One of the techs sent by American Home Shield suggested that I should just get a new unit. AHS didn't like that so they came back and got a new technician. Instead of me getting a new refrigerator, a new tech is fixing the same issue which costs me $100 every time he comes. Pretty soon, I can buy my own fridge with that cost.

The people that I bought the house from had their warranty through American Home Shield. I was researching a home warranty company before I knew I had one and so I'll just keep them since they're paid for for the year. I ended up needing it because I freaked out when the light thing happened. The guy from Jaeger Electric came out and confirmed what was wrong. He fixed it and left. He was wearing his mask and that was very much a good thing. It was quick, painless, and fantastic. I like how quickly it was responded to. I also like that I can do the claim online. I'm happy with American Home Shield at this point.

Our icemaker was malfunctioning and although I have to wait for a long time, I called American Home Shield up on the phone. I'm old school and I don't deal with the computers. I keep insisting that I talk to a person. The wait was quite a while, but I put it on speaker and set it down 'cause I didn't wanna demolish my ear. The reps were fine. In fact, I'm very happy with that outfit. They said the vendor would be out by a certain period, and they were. Jack's Appliance came out and they were fine as well.

I had a rekey done through American Home Shield and it was really fast. The contractor called within a day or two and set up an appointment. So, it went really smoothly. We’ve had American Home Shield since last year when we moved out here to a different home. It was the home warranty that the Realtor had suggested and negotiated as part of the sale of the house. They've been pretty responsive. I had some issues with my refrigerator and they came out really fast and they had the local contractor came out and repaired it. It was the same thing with my dryer. Everything was happening all at once and it was like stupid little things that were very easy to fix that we just didn't know about.

Excalibur was our assigned service provider for an AC claim we had with American Home Shield. They had to come out twice to fix the compressor fan outside which is like 32 years old. I just bought this house. The first time they came, the problem had something to do with the Freon. I had to pay for the visit and I also had to pay them for Freon to put in the compressor. I don't understand about electronics or AC but within a matter of four days, the AC stopped working after they had come out the first time. They had to come back out again. It was the fan. On both times, the fan was out.

I thought there were wires that were disconnected for the oven not to be able to auto clean. The technician came in and told me that I had to take the inside racks out in order to get it to work. We read the manual and he showed me how to clean the oven. Nothing was broken so everything was fine. Also, he wore his mask and there were precautions taken for Covid. But I dislike American Home Shield in every way. We ended up paying $3,000 out of pocket in everything that we did. I’ve had AHS since July of last year and it has happened three times. I have a light with my pool and I had a problem with it. AHS said that they were gonna take $75 out of my account in order to send somebody to my house. And then, it wasn't even covered. I had a problem with a pool pump another time and he said that it looked like something that I did so it was not covered. But he took my money anyway.

Home Shield's service is getting better. The recent person was excellent. And then, the person who called back and helped us was also great. His name is Tyler. He was helpful and he did fix everything. We liked the service now with him and with the other person. There was a leak on the kitchen sink and they changed some part in the kitchen. There was a leak in the bathroom as well and they just put the new part into the bathroom.

I had an AC claim with American Home Shield where they sent Pro Comfort out. The tech was quick and right to the spot. He amazed me. He wasn’t even here 10 minutes. He was wearing his mask. I told him that the fans kept returning on top. He said, “Well, that's a plus sign.” So, he went right directly to the capacitor and checked it out, and it was bad. He got a new one, put it in, and then he was out, so we're good. American Home Shield's service is fine, but I’d like to know why they raised my rate up $6. It was 54.99. Now, it’s 60.99. They didn’t tell me they were raising the rates. I've been trying to call them to ask them why, but I'm always on hold for an hour and a half to two hours. I ain’t got that time to waste.

I like American Home Shield. I have problems that they always seem to solve. I had couple of run-ins but we all worked it out. When A-US Air first came out, they were good, but I had to call them back again. There was a situation where the guy was supposed to come back into the house to look at the thermostat and go up in the attic. He forgot to do that part and when I called back, they told me I had to do a new ticket. I was confused of why I had to do a new ticket, but I called American Home Shield back, and they told me there would be no charge. The guy came back out and he did the job good. He was very professional here. He also apologized to me and I told him I appreciated him apologizing as well as coming back. Everything turned out good.

The claim was submitted to American Home Shield in the middle of the night and they called us back the next day. The guy from Doctor Cool handled the issue with the motor very well and he had it fixed in no time. There was also one time when my washing machine broke and the person who came out said that he couldn’t fix it. I got nothing else out of it. He told me not to put a lot of water in the washing machine when I washed. That was the time we were disappointed. He just left so, I went out and bought a new washing machine. Still, we’ve been happy with AHS so far.

The AC was very noisy so I filed a claim with AHS and Affirmative Air came out. The gentleman explained to me why there was noise and what could be done to reduce it. Then, there was an issue with a leak so he fixed that. Also, we just moved in so I wasn't really very knowledgeable about the system and the controls and he went through that with me, which was helpful. Overall, I was happy.

The icemaker stopped making ice in the fridge. That was my first claim and it was pretty easy to do everything online. I submitted the order, and within two or three days, Home Buddy Appliance Repair was there. The tech fixed it right there and then. Home Shield's process is working.

Every time we would do laundry downstairs, it would back up into our downstairs bathroom sink and flood our entire basement floor. The drain was not draining properly. I filed the claim and the technician was quick. They gave us a time of 1:00 pm and he called us early and said he had an opening so he came way before the 1:00 o'clock time.

We had one incident about two years ago where we had a clogged toilet and so, the contractor came in and took the toilet off the mountings. They made a mess and never came back. So, I had to call another plumber to work on it. I just paid for it directly out of my own pocket so I was not happy with that. But the claims with American Home Shield has been okay for the most part. This time, the air conditioner was blowing regular air and not cool air. Keith Powell Heating and Cooling came out and it was some sort of a module going haywire. It was a very fast fix. It involved unscrewing a panel, popping this thing out and popping something else back in. I’ve had American Home Shield for four years and it’s adequate protection.

The contractors that came for our AC unit were great. They were on time. The guy was not wearing a mask though when he came to the door, and that bothered me a little bit. But he had the part that he needed on the truck, fixed it and was gone in 20 minutes. I was perfectly happy with what he did, and he offered me the part if I needed it, and it was like, "No, please." Sure looked like a little-used can. But he was very polite and very nice. So far, our experience with AHS has been great. The contractor was there that afternoon and when it's this hot, that was really nice to have that. I've been very happy with the thing I know I have. I have two properties with AHS and I will be renewing them in the next 15 days or so.

Just after we moved in, the pipes got clogged and needed to be dug up. Patriot Plumbing had to root around for a long time and do the Roto-Rooter and eventually figured it out. Then, they came back to dig it up. The coverage under American Home Shield didn't cover very much. It was a very extensive project but I knew that that was gonna be the case anyway.

Filing a claim is pretty easy. I can either call and wait in the queue or I can go online and set it up on the computer real quick. I usually prefer doing the computer because it just takes a couple of minutes. For the most part, the contractors have been really good. There have only been a couple of contractors that I really did not like dealing with. When the AC unit quit working because the compressor went out, I called American Home Shield and they scheduled an appointment. Elite Heating & Air Conditioning was really good about getting back to us. It was a Thursday night when I had the problem and they were here Friday morning and had it fixed for me in about five minutes.

We had a little misunderstanding on the first appointment the contractor made. I thought they were coming on Monday and they thought they were coming on Wednesday. They apologized and scheduled it. The guy came out the next day and did the work very quickly. Everything was done to our satisfaction. The toilet was leaking so the valve in it had to be replaced, which was easy. Then with the water heater, a thermostat needed to be adjusted. Another issue was in the kitchen, the hot water faucet was stuck and wouldn't move. It was frozen and the tech was able to free it up and lubricate it. In the end, it was all okay. I've had the policy with AHS for a long time. I'm very happy with it. It makes getting things repaired easy. I can just dispatch service online, which is very convenient. I don't have to go looking for a contractor.

One of our air conditioning units was leaking water and the other one wasn't getting cold, so I called American Home Shield. We've used them for a long time and their contractors usually come out within a few days. Frederick Sheet Metal fixed our air conditioning units and the service was excellent.

The heater was steaming the water. It looked like it was gonna blow up when I turned it on. I called it in to American Home Shield and Penguin Pool Service came out. They fixed it and were really good. This claim was a better one. There have been some other ones that haven't been so good.

The little latch on my microwave wasn't latching, so the door wasn't staying shut. I did a claim online about the week of July the 4th and a lot of places had shut down for that week. Gilmore called promptly after the week of the 4th, but I didn't know if they were shut down that week or not because I didn't hear from them at first. When they came out a couple weeks ago, the guy didn't have the part for my microwave, so he tied it up with a rubber band. That worked really well and then the next week, the parts came in. He came back and changed the parts out. He was great and it all works well.

The air conditioner cut off at some point during the day and I submitted a claim to American Home Shield on the website. I've used it a couple of times and it’s easy to use. The contractors came out the next day and it was a good service. It was very quick and efficient. It turned out that the drain pan into the condenser was overflowing and so, it did the automatic stop. The contractor cleaned out the drain that goes to the outside of the house. He was in and out in 30 minutes. The repair kept my air conditioning running more efficiently. I’ve used American Home Shield since 2000 and I’ve never had any complaints with them in former houses. I've used them for our air conditioning repairs and a dishwasher repair. I've always had a good experience with them.

The microwave completely went out. I called American Home Shield and said, "The microwave isn't working. I think it's a power issue." So they sent the electrician. The electrician came and tested all the outlets, and it wasn't a power issue. He said to just call American Home Shield and they'd reassign it to a microwave appliance fixing store. Appliance 911 came out and was very professional and he got the work done. He tested multiple things and found the problem, and it's been working since then.

I wasn't getting air in certain rooms. I live alone so I only use one air conditioner unit. The young fella from May Heating and Air came out and checked my air. He was a very young smart guy. I was using the top AC and he told me that I needed to use the bottom as well. He turned that one on and said to just leave that on. He made sure that the vents were turned properly. I appreciated him and he showed me how to turn my blinds and how to get air. He had his mask on too. I noticed a difference in that room where he turned the vent around, but my room is normally the coolest. Then the air downstairs is superb. I was concerned about the air up top. It's not super cold, but it’s tolerable. I have had some contractors that come out and they were horrible. I also have had some that come out and they were great.

My experience with American Home Shield has been outstanding. Submitting the claim is very easy when I do it on the internet. As long as I've got the login and password right, and I start saving it on my computer, it goes pretty smooth. Then a couple of hours or the next day later, I get a message with a schedule. The technician shows up one or two days after which is pretty good. It's within range. I used to have a different home warranty and they took a little bit longer. But Home Shield needs a little bit less of a lag between the service call and getting the technician to a house.

I've used American Home Shield twice, and the past two times, I didn't have any problem with them. A & A Heating & Cooling came out for my AC and they were very knowledgeable about it. The guy said a lot of the units right here were probably put in the house since 2002. He also said there was nothing wrong with the AC other than it is old and it has been extremely hot sometimes. He did the best he could and he said there was nothing to fix. The unit was dirty and he cleaned it out and said that it would help a little bit. He also explained that it makes our bill skyrocket. He said that if we wanted our bill to go down, eventually, we were gonna have to replace the whole unit. At another time, I had something break on the central unit and the response was quick. It ended up being the same guy and he did good at that time as well.

Following a service request for a garbage disposal issue, American Home Shield had CNJ Services do the work. When I called them the first time, the garbage disposal was making noise when we turned it on. But the water wasn’t going down. It wasn’t working. CNJ came out and they replaced the garbage disposal. But anytime we would turn it on, water would be shooting up to the ceiling in the room on the left side of the sink. The day after, I opened another ticket stating that the work wasn’t done right.

I was having a hard time with my air conditioning. It wasn't cooling my home. I went online and filed a claim with Home Shield. It was easy to pick my issue and put in my information on the website. Then, Reliable Mechanical Services came out and put refrigerant in the unit, which I didn't think was the issue. It ended up really not being the issue, so it still wasn't cooling. The issue is with the compressor. I had to call and they came out again. My air conditioner is working now. Home Shield has been a good value so far. It's a good thing to purchase if you're buying a new home for peace of mind.

American Home Shield has been very open. I had a lot of questions when I called in because I was looking at two different companies. They answered all my questions and they even sent me a side by side comparable that stated what they covered and what the other company did. That was very helpful. I signed up with them because a cousin of mine told me about it and they are good like she said. I also referred one of my buddies and he signed up with them a month ago. So far, American Home Shield has been excellent. When I called in, the ice maker was not making ice and the bottom drawer from the fridge was making too much ice. The technician from AAA All Brands Appliance said the refrigerator was clogged. He was very professional and he fixed it. I’m surprised it’s working perfectly now.

I have stuff added to my American Home Shield account that I had no knowledge of. When I found out about it, I asked them if they can remove it and they told me I will have to wait a whole year before I can have that removed off my plan. I asked why would they even add that on there. What we have is brand new, and it's under its own insurance. So if anything was to happen to it, we wouldn't even need to use the services to have it fixed. We’re paying an extra $18 a month for an electronic plan, and we don't need that.