American Home Shield Reviews

The dishwasher has been broken for over one month, again with EVERY component replaced and over 4 repair visits. The repairman told AHS that the dishwasher should be replaced, again AHS refused and approved one more part, the motor. They have completely rebuilt the dishwasher at a cost of over $1200 and it is still not repaired. So the time a customer is without an appliance due to multiple parts and multiple repair appointments is not considered for a reason to replace the appliance. I recommend just establishing a saving account for repairs. DO NOT consider AHS or any home warranty program

Original Review: My refrigerator has been down since May 16th 2025, Today is June 7th 2025, 3 trips from the assigned service company still no resolution, No follow up from AHS. All communication is done through texting. Nobody will call you. When I do try texting I get no resolution only a survey was the Rep friendly? I don't need friendly. I need help! As a customer you have no control of your destiny. The contract is written with a lot of "we" referring to AHS and not how "we" can serve you as a customer, If AHS is one of the best I would hate to see the worst, I have had them for over a year, used them once for garage door no problems, But now when I really need them crickets.

In my case, I had a leaking shower faucet that wouldn’t shut off and a bathroom faucet with stiff hot and cold water valves. The fix was simple: replace a cartridge in the shower and two in the sink. However, the contractor, Aladdin’s Plumbing, only took photos during the first visit and returned two days later just to capture a video—still with no parts ordered or repairs scheduled.

After four days of delays, American Home Shield denied the repair, claiming a failed cartridge wasn’t a result of "normal wear and tear"—which is both incorrect and absurd. Cartridges are clearly mechanical components that wear out over time. Their appeal process offers the option to request a second opinion from another contractor, but you must pay another $100 service fee. If the new technician gives a similar denial, you're left with no repair and wasted time. To make matters worse, the technician who visited my home had no plumbing knowledge. I had to guide him on how to access and remove the cartridge, just to identify the issue myself.

AHS still has not reached out to me to reschedule my appt nor have a supervisor return my call. The agents didn't even want to tell me the location of the office. This is the worst customer service experience and it makes the company look bad. Apparently AHS is known for bad customer service, being a scam, and not completing jobs. I wish I would've known this beforehand and went with a different company. Now I know better.

That didn't seem right because of the detailed conversation I had with the tech regarding the diagnosis so I called TCA HVAC. They said that they DID NOT write/report that it was a pre-existing condition. I have requested the document from AHS several times and was told they would send it and have not received it yet. They did request that I send in a document showing my routine maintenance/inspection report which I provided. Now that TCA has stated they did not report it as pre-existing and I have provided documents proving it was in working condition AHS is giving me the run around. They have even authorized 2 second opinions without my knowledge or consent.

Second opinions cost $125 and are usually requested when you are disputing the diagnosis. I am however not disputing the diagnosis but disputing the false claims that it was "pre-existing". If you are dealing with this company, please document EVERYTHING. This has been the worst experience I've ever had with a company. My co-workers are embarrassed that they referred me to this company. I am now preparing to contact a legal team, local news, etc. BEWARE BEWARE. BEWARE. They do not honor the terms of their contracts.

Alongside the stove issue, I had a similar experience involving our dryer. I had problems with it catching fire, but the repair was unsatisfactory. In the end, I had to buy a new washer and dryer. Regarding our pool heater, it was deemed not covered as well, leading to out-of-pocket expenses again. Having been with them for around two years, every time we needed assistance, they seemed to find reasons not to cover the repairs. This pattern repeated itself too often. Despite some courteous service visits, my dealings with the company left me feeling that their promises were misleading since many necessary repairs weren't covered as advertised.

I’ve also found the advertised scope of coverage and payout amounts to be misleading. When I requested written explanations for denied claims, I never received a clear response. There are also a lot of exclusions and fine print that were not made obvious up front — things like age restrictions or brand/model limitations that weren’t disclosed during the sales process. Overall, I feel like the service hasn’t matched what was advertised or promised, and I wouldn’t recommend Liberty Home Guard based on my experience.

When I called American Home Shield, they said the tech notified them. I did not like how that went down and after that incident, I did not trust AHS. I called, and it took three days for the rep to assign me. I asked if they would give me another company and the rep said it was not a recall. So I told them to have the company come again. But that is still open. So, I paid for another company to come out here to verify what the problem was and it was my generator.

I called the generator people and they came out and saw that the transfer switch was taking the power out of the house. So they did something to allow us to have air conditioning until they ordered the parts to come back and make a permanent fix. SJDI Electrical has not called or scheduled. I have been intending on calling them just to cancel it, but I'm going to wait and see how long it's going to take to reschedule somebody to come out here. I've had American Home Shield since 1973, and the only reason I'm with them is I live out in a rural area, and I have a well, and they cover my well. Other than that, I'd have been gone a long time ago. I also had a rental property until I sold it last year, which American Home Shield also covered.

American Home Shield is a good service. It covers a lot of things that are needed and they’re doing a little better about answering now. I used to stay on the line for at least an hour sometimes, just waiting and listening to that crazy music. But they still need to improve on how they handle customer disagreements. I had a problem with a refrigerator and the repair company came out here six times and still didn’t fix it. And AHS wouldn’t let someone else take a look. I said I would get a second opinion and they said I couldn’t have one. I asked again for a second opinion, and they still said I couldn’t have one. They need to change that rule because if a customer has a legitimate disagreement with the company, then AHS should be supportive of the client. In the end, I had to get a new refrigerator.

I have a built-in refrigerator and it cost $5,000 to replace and AHS only paid 4,000. The men delivered it but they wouldn't put it in the kitchen. They put it in my family room and me and my husband had to unhook the old refrigerator and roll it out to the garage and get a salvage company to come and get it. My husband hooked up the new refrigerator and slid it back in. I called AHS but nothing happened. The customer service reps are programmed. They're like robots and they follow a script. And you ask to speak to a supervisor but there is none available.

Despite my request to not have the same company return, American Home Shield persisted, causing new delays without any functional improvement to my appliance. Furthermore, they promised me a $100 credit due to the repeated service failures, but as of now, I'm still waiting for this issue to be resolved. Each day involves a call to different representatives, who seem more interested in conducting surveys rather than addressing my concerns.

Despite that, I was charged again on May 26 without my consent. When I called to request a refund, I was met with resistance and pressure to keep the service in exchange for one free month. I spent 45 minutes on the phone going back and forth with customer service, who refused to cancel or issue a refund. I even recorded the call.

What’s worse is that the company’s website says you can cancel at any time and receive a prorated refund—clearly not true in my case. As someone who was recently laid off, this unauthorized charge has added unnecessary stress and financial burden. I cannot recommend American Home Shield based on this experience. The lack of transparency, accountability, and basic customer care has been incredibly frustrating.

Overall, my experience with American Home Shield was positive. I haven’t had any issues with the calls or services provided. While I don't plan to renew the service, mainly because it doesn’t align with our current needs, I can still say the customer service and the efficiency of issue resolution have been commendable. Each time I've reached out, they’ve handled things well, even when I used their online platform twice. The process was smooth and user-friendly on both occasions.

If asked, I'd definitely recommend American Home Shield for their reliable service and excellent customer care.

The plumbers claimed the problem was due to unusually hot water affecting the wax ring seal. This explanation was particularly frustrating since it seemed unreasonable and disconnected from the actual plumbing norms. It was evident something was fundamentally wrong, yet a practical resolution wasn't provided.

The whole ordeal left me feeling disillusioned, and I'm considering canceling my contract. It was quite disappointing to have paid for a service that didn't fix the problem while needing to spend extra to finally resolve the issue with another plumber.

Throughout this process, American Home Shield's customer service was good, making the claim submission smooth and straightforward. The technician that they sent was nice. I appreciated how prompt and professional the entire experience was with both their customer service and the technician handling my situation efficiently.

There was another instance where my ice maker was fixed. The service person was thorough and even hooked up the water for me. Each time I've used AHS’ service, the experience has been positive and hassle-free.

Overall, I've had a really good experience with American Home Shield and would definitely recommend them. They're dependable when appliances break down, and their service contractors do an excellent job.

Typically, I've had good experiences with American Home Shield, and I still hold them in high regard, which is why I would still recommend them to friends and family members. Even though there was one occasion that wasn't perfect, overall, their service over the years has been reliable.

My interactions with their customer service via phone have usually been positive, contributing to my decision to give them a high rating for customer experience. In terms of the costs associated with their services, I also find them reasonable. Their online system for submitting a request is quite user-friendly, and even though I encountered issues with the response, the problem was resolved efficiently once the request was put in. Ultimately, I still see significant value in their service offerings.

The latest feature that lets you chat or video chat added even more convenience, especially when I had an air conditioning problem, which they resolved over a video call. The technician was both friendly and informative. It really seemed like he knew what he was doing, which left a positive impression.

Overall, my experience with American Home Shield has been seamless, and I would happily recommend their services to others.

I'm pleased to say that the issue was resolved in a timely manner with the help of American Home Shield. Since then, I haven't encountered any further problems. If friends or family asked about my experience, I'd describe it positively due to the ease of use and effectiveness. While I've heard many people discuss experiences, it's worth noting my own has been favorable, especially in terms of customer service quality. Overall, I'd be willing to recommend American Home Shield based on my experience with them.

However, the last contractor they sent was truly fantastic—he pinpointed the problem within 15 minutes, ordered the right part, and had everything resolved within a week. It was refreshing to finally experience such competence.

I’ve had past experiences too, having managed nearly 200 properties, and I can say American Home Shield tends to lean towards minimal fixes rather than comprehensive solutions. When dealing with air conditioners, they would often replace only part of the unit, making you incorporate mismatched or outdated elements to get things going, which was quite frustrating.

In essence, while some contractors were beneficial, the overall experience with American Home Shield left much to be desired. They could greatly improve by thoroughly evaluating their contractor partnerships and being more flexible in addressing customer feedback. If someone like me, who's spent over a decade in property management, voices a concern, they should be proactive in resolving it. I'd probably rate them a 2, as it's really about ensuring they step up their game for future customers.

Overall, though I found myself on the brink of cancelling due to the slow response from the HVAC provider, American Home Shield's involvement was instrumental in resolving the issue. If asked, I would share that this initial experience didn't go smoothly, mainly due to the third-party provider’s delays. But once fixed, I might be able to give a more favorable recommendation.

The process can sometimes be a test of patience as repairs and appointments don't always happen immediately. I do appreciate the singular contact point for repairs; however, service is carried out by subcontractors, leaving a small degree of detachment about the process itself. Nonetheless, I assume these contractors are vetted by American Home Shield, which provides some reassurance.

Though it's been arranged for the technician to arrive today, having already waited this long, I understand things don't always align perfectly. Even so, I find value in the peace of mind that comes from not having to individually locate repairpersons for each issue. In my honest opinion, even with a few hiccups here and there, American Home Shield remains a good service for overall home appliance protection.

Upon facing repeated air conditioning issues, I found the companies they contracted unreliable. One particular contractor, Air Technical, consistently delayed service. Even when they visited, they failed to resolve the problem. This led to out-of-pocket expenses for me as I had to purchase window AC units and pay for coil cleaning which was unjustly classified as maintenance by American Home Shield.

Despite having coverage, the process to resolve our AC issue dragged on. Even after multiple visits, including one that resulted in significant water damage due to a mismanaged fix, there was little to no accountability. It was disappointing to face language barriers and unresponsiveness from customer service, and a lack of proper resolution over nearly a month left us struggling without a functioning air conditioning system in the Texas heat.

Having been with American Home Shield for about a year, I would describe it as a beneficial service to have, especially for unexpected incidents. In recommending it to friends or family, I'd emphasize it being a solid backup for those just-in-case moments. Overall, my experience could be rated as a 4 out of 5 stars. Their customer service left a positive impression, and I'd give high marks for the quality of their communication and online service's usability.

I would definitely recommend American Home Shield. I believe the service they provide is necessary and beneficial.

I've been with them for a while now, and this recent experience left me satisfied. I'd give their overall service a 5 out of 5. The cost has increased slightly but it remains manageable. As for their online service, while functional, the navigation could be improved as it is not very intuitive and it took me a moment to figure out how to initiate a service request. I'd rate the online experience a 3 out of 5.

I planned to get some cameras installed, and I faced a series of scheduling mishaps. The contractor preponed without accommodating my situation, insisting on a different day that clashed with our schedule—my husband and I run a law firm, so our availability is limited. This resulted in an undeserved cancellation fee of $25, which was frustrating. The inconsistencies in coordination between American Home Shield and their contractors left me somewhat unsatisfied. Although I didn't reach out at the time due to busy work months, it remains a lingering concern. Despite the setback, I do appreciate the core service they're offering, noting that their communication could improve, especially with third-party vendors. If asked by friends, I'd mention that American Home Shield does provide valuable services but with a caveat to be cautious with external partners.

The technician they sent was polite and knowledgeable, and I had no complaints about the service provided for the AC unit. However, my experience with a dishwasher repair wasn't as smooth. It required attention twice, and after just a couple of months beyond the 60-day warranty, the dishwasher issue reoccurred; at that point, I chose to replace the seven-year-old appliance rather than go through the hassle again.

Overall, my impression of American Home Shield is positive; I'd rate them at least a 4. While they're good, no service is perfect in my book, except maybe my wife, I would recommend them based on the consistent quality I've encountered with most services they've provided.

I've been with American Home Shield for about a year. During this time, in addition to the AC maintenance, I've had two other work orders processed through them. Overall, I'm quite satisfied with the service. I'd rate American Home Shield a solid 4 out of 5 for their services. Their customer service also earns a 4. In terms of pricing, my choice was influenced by a promotion they offered at the start and I'm pleased with the value compared to other providers my friends use, though I realize the term may end.

Though I've been a customer for about eight years, the only substantial replacement I've had was part of the air conditioning system. Even when my hot water heater failed, I had to pay over $500 for service. Given these experiences, though their commercials promise robust solutions and replacements, I've been disappointed with only temporary patches. Overall, I rated my experience with American Home Shield as a 2 out of 5 and am contemplating other options.

When SWAT arrived, I asked why they didn’t send the same technicians familiar with the situation. This resulted in another out-of-pocket cost of $100 for the service call. The proposed solution involved going under the house, which added to our frustration. After years of paying for a service that was supposed to assist in such situations, having no substantial help left me dissatisfied. Ultimately, I decided to cancel our service, losing faith in what was once reliable support. Given my exchanges with customer service, dealing with language barriers and being passed around to multiple representatives was particularly frustrating, especially for my husband and me, who are in our senior years.

The technician from American Home Shield who came to my home was knowledgeable and courteous, but evidently limited by the repair process itself, which involved identifying the problem piece by piece. Despite these efforts, no resolution was achieved. Communication from American Home Shield hasn't been as forthcoming as I would have liked either, leaving me guessing about whether they'll eventually replace the appliance altogether. That disappointment is something I've had to come to terms with over the weekend.

I've been with American Home Shield for about five to six months, and this was the first service call I utilized. It went smoothly, so no complaints there, but I haven't formed a strong opinion yet as I need more service interactions to fully gauge my experience. At this point, it seems to be average.

Given my limited usage, I would rate it around a 3 out of 5. It met my expectations, but I look forward to seeing how future services unfold. For now, based on this initial experience, my recommendation rate is moderate.

Despite being a customer for over a decade, the technicians and claim process haven't met my expectations. I've had similar disappointing experiences with other appliances like my condenser and hot water heater. It's made me reconsider whether maintaining coverage is worth the effort, considering the premiums closely match potential technician fees for independent service calls.

The process to have the water heater replaced took a bit longer due to the delivery timeline, but ultimately an appointment was set within about three days. It took approximately a week and a half to get the new unit installed, which was fairly acceptable given the circumstances.

Overall, I've found their service quite dependable, although I've faced some inconsistencies in the past with contractors they engaged, which might be a result of local vendors they partner with. Nonetheless, my latest encounter showed their capability to deliver satisfying service when everything aligns well.

I’d rate this experience a 5 for the effectiveness of the service. Their customer service deserves a 5 as well, for their responsiveness when I had inquiries. Pricing-wise, I'd give them a 4, considering it's a bit steep for the services utilized.

Finally, their online system was impressively smooth and user-friendly compared to previous phone experiences, rating it a 5 as well. While past experiences had some hiccups, my recent interaction with American Home Shield was undeniably satisfactory, and I’d recommend them to others navigating similar issues.

The people that came out were excellent and so is American Home Shield, which I've had since 2021. I tell people all the time about them. People are skittish to sign up, but I tell them, "You don't know what's gonna go out." However, I don't think the price is good because American Home Shield keep upping it. That's my issue.

The customer service was a strong 4 out of 5 due to the prompt resolution but the initial advice was misleading. Handling of my requests has generally been effective, even though the online service for making a request sees some delays in callbacks. As such, my interaction with the online aspect sits at a 4, mainly due to the need for faster responses during urgent times like summer cooling issues. Ultimately, the price for the service matches its value. Although not perfect, American Home Shield continues to be a reliable choice for my home warranty needs.

The representatives at American Home Shield were clear and always kept me in the loop, which was reassuring. Overall, my experience has been quite positive.

I am quite satisfied with their services and would even recommend them to others considering similar coverage. Their pricing feels warranted for the quality of service received, and their online platform is also easy to navigate. American Home Shield has proven to be reliable and attentive during my appliance repair process.

I've only had this service since March, and this was my first and only claim with them. While I can't compare multiple experiences, I'm satisfied with how things unfolded during this repair. Overall, I had a positive experience and would comfortably recommend their service to others.

We've American Home Shield for more than five years. I like them because we live in the city and we're in a high rise building, and it's really hard to find people to come to the building because it's a real pain in the neck to get here. In general, we've had really good experience. Our claims are usually teeny tiny things that we can have fixed and they usually get them done. But after last year, my dad was very upset because we had been without hot water for a long time last year. He was concerned that we weren't being taken care of. American Home Shield wouldn't replace our water heater because there was a code issue, and it turned into this big nightmare that I don't even know how it got resolved. We had to have somebody that we hired on our own come in and fix it. If you can get the claim all done online, it's great. But once you have a problem, it's incredibly difficult to get things resolved. It's hard to get in touch with American Home Shield.

I received a call about a cancellation that allowed for an earlier appointment, which I promptly confirmed. However, on the day of the rescheduled appointment, nobody showed up despite reminders and updates indicating they would. I waited from 8 a.m. to 6:30 p.m. before realizing that no one was coming. After contacting American Home Shield, they informed me that Sears had canceled without notifying me. This led to another week of waiting.

Although I gave American Home Shield a high rating because the complications weren't their fault, I hope they reconsider their association with contractors like Sears in the future. It was incredibly frustrating to miss a day of work without receiving proper communication or service.

AHS told me that the company ordered the part, then when I called the company, they said, “No. We don't have a tracking number for the part. AHS didn't give us one. And we don't know when it's coming.” I called AHS back and they told me that they can't give me a tracking number either, that they will have to go through the order department to find a tracking number and they'll send it to the company. I can't get a tracking number to myself or to the provider of the service for the part to see how much longer it's gonna be to have my appliance working. I didn't like that.

After a lot of persistence going back and forth, we finally got an answer the next day or so., then they came out and resolved the issue. My washer has been working fine since then, but the whole ordeal left a sour taste. I tried to cancel my membership, and unfortunately, have been attempting to do so almost since I signed up, reflecting my dissatisfaction with their service. I would not recommend American Home Shield to anyone based on this experience, and I remain very dissatisfied with their service and support.

Recently, I needed service on my dryer and the technician, Alex, came to the rescue. Initially, my dryer had issues with the motor not turning the drum effectively, which also impacted the drying process. Alex tackled the problem step-by-step, first substituting the belt and advising me to observe the changes. Unfortunately, it wasn’t the complete fix, so he promptly returned to change the entire motor. This personalized service was truly commendable.

Throughout this ordeal, Alex demonstrated relentless dedication, even addressing a minor mishap—a scratch on the dryer door. Despite accidentally ordering wrong or slightly damaged doors, he was incredibly communicative, apologizing, and accommodating until the issue was finally resolved with a new door. While some confusion with the initial door orders extended the appointment, his commitment to ensuring everything was set right remained unfaltered.

The claim process with American Home Shield was straightforward, yet I experienced delays in getting a compensation gift card. Initially, I expected it within three days, but it took almost two weeks. Compounding the frustration, when a new refrigerator was finally delivered by Lowe's, it arrived dented, and there were issues installing it. Ultimately, I'm left with two refrigerators at home – one dysfunctional and another only partially set up as they struggled with the installation.

Despite these hurdles, I appreciate their service overall. However, there's room for improvement. The deductible has risen from $85 to $125, which feels excessive, especially when considering additional charges they attempted to levy when repeated issues surfaced just outside a 30-day window. While they finally compensated me, this aspect could definitely improve.

I've been with them for over two decades across multiple properties, which speaks to their reliability, but experiences like these slightly affect the overall satisfaction.

Astro's technician exceeded my expectations. The dishwasher issue was resolved on the spot during the initial visit, which was a pleasant surprise. The technician was incredibly knowledgeable and didn't pressure us into unnecessary services. For the oven's problems, they had to order a new digital display unit. The proactive communication I received from them was impressive—they scheduled the follow-up appointment even before the part arrived so that there would be minimal delay. As soon as the part was in, they returned the very next day and fixed the oven efficiently.

The entire experience, from scheduling the appointment online to interacting with the technician, was smooth. I appreciated that American Home Shield was easy to reach, and they were quite prompt in setting appointments and communicating about the status of repairs. This reliable service makes it easy for me to recommend them to friends or family. The promptness, skill, and fantastic customer service made this a wholly positive experience worth five stars.

I found out about American Home Shield through a co-worker, and I've been with them for about 10 years. My previous claims involved other appliances like the washing machine and dryer, and thankfully, everything went smoothly with those. Overall, my journey with American Home Shield has been satisfactory. The claim process is efficient, and the technicians they deploy are excellent. Although the ongoing issue requires additional attention, I'm confident in their commitment to resolving it fully.

Given this experience, my satisfaction with American Home Shield isn't high. This experience has certainly clouded my view of the service, and I hope they can improve for future customers.

American Home Shield asked me to send documentation and I did. They sent it to their claims review committee, and they denied the claim again, quoting some section. They said it didn't pass visual mechanical tests, which apparently meant that they looked at it and it didn't look like it worked. It just sounds like a way of saying, "We just don't wanna pay you." Moreover, when I sought clarity on terms like "visual mechanical tests," nobody - not even customer service representatives or supervisors - seemed to fully understand them. They had to put in a request, which took one to two days for someone to call me back, and then the supervisor didn't know what to do either and said they couldn't do anything.

It's challenging because I'm familiar with industries like healthcare where there are structured appeal processes. With American Home Shield, there's virtually no way to dispute the denial of a claim. There's no processing, and conversations with support have often been with representatives based overseas, who also seem limited in their ability to aid. There's no way to talk to anybody with authority if I want to dispute a claim or to prove that I have a claim that's valid.

Although I've experienced some smooth claims processes with American Home Shield in the past, this particular aspect has been disheartening. A defined dispute mechanism or authority at the company to reassess claims could significantly enhance the service they offer. Despite the hiccups, on a scale of 1 to 5, I'd rate them a 3 mainly due to past positive experiences. Nevertheless, more transparency and communication would be appreciated.

Moreover, the vendors provided by American Home Shield sometimes do not meet expectations. This, coupled with difficulties in communication because of language barriers when calling customer service, often left me frustrated. In particular, speaking to representatives who struggled with English made resolving issues challenging.

Another inconvenience I've encountered is the change of policy numbers with each renewal. It's confusing, especially since we hold multiple policies across various properties. It would be more coherent for the policy number to remain consistent year over year.

These experiences have been substantial enough that I often consider discontinuing the service altogether. Taking into account all these factors, I would rate American Home Shield at about a 3 out of 5.

Throughout my time with American Home Shield, which started around late September or early October of last year, I found their overall service to be quite average. If someone asked me about my experience, I would probably say they were alright. The pricing was as expected but nothing stood out in terms of exceptional value or quality.

In order to provide a bit of consistency regarding customer service and online setup, I would say my outlook has remained constantly satisfactory but not remarkable in any measurable way.

After a heated exchange with their office, they finally arranged for another service call the following morning. The plumber arrived but without the necessary tools—a longer snake that was previously used and needed for this particular job. Thankfully, due to a cleanout halfway through the house, the plumber managed to clear the blockage, but not without extra hassle and scheduling issues.

Though the problem was eventually resolved, the ordeal left me feeling like I wouldn't choose this service again if given the option. I found their approach less than professional, attempting to place blame for their own scheduling errors. Their service to American Home Shield felt fractured, with unacceptable customer handling practices. In terms of interaction, one surprisingly pleasant note was finding out the company was owned by a woman, who I did interact with, though even she admitted to the inflexible demands of their service hours.

Regarding cost, while the service charges are included in my American Home Shield policy, I've seen similar services advertised for less. Considering my unique experience, I can only recommend caution if you choose this service and suggest clarifying time slots more explicitly.

In sum, while the sink issue was eventually fixed, the journey to get there was fraught with missed communications, scheduling mishaps, and inadequate equipment preparedness.

What stood out to me was that despite the kind service on this occasion, my past experience in December was quite different and not very positive. They didn’t manage to solve the plumbing problem either, which left me unimpressed at that time.

However, having used American Home Shield's services for over three years, I find their claim process and services satisfyingly reliable, especially since I also have their coverage for a rental apartment. I’ve even recommended them to other people due to these positive experiences.

Overall, while this particular claim didn’t resolve my issue, I’ve had a decent journey with AHS in other aspects, earning an overall fulfilling rating in my view.

I've stuck with American Home Shield for about 25 years now, across different homes, due to their responsive nature. Most of the service professionals they've sent over have been satisfactory, except for one minor incident. However, the refrigerator issue I faced was quite exhaustive. It took about seven visits to identify that the problem was with the wiring harness at the refrigerator's back, which had to be entirely replaced. Though we've still got a minor issue with registering ice cube shapes, I'm ultimately pleased with the service.

American Home Shield has consistently provided good experiences, and I'd gladly recommend them.

Overall, my experience has been positive, and I'd rate their service quite favorably.

This isn't the first time I've noticed an issue with the technicians AHS sends. Over the five years I've been with them, I’ve observed that the service personnel occasionally lack the professionalism I expect. They often come in unmarked trucks, and their hygiene can be questionable.

Upon contacting the referral company, they informed us that extensive drying was unnecessary, so we ended up handling the drywall repairs ourselves. So far, I've been with American Home Shield for about three months. When it comes to submitting a claim, they seem responsive and on top of it. Overall, I would recommend trying them out if you're considering a home warranty.

I've been with AHS for two years now. While I've been impressed with some of the technicians they've sent out, I’ve faced challenges getting someone out to my more remote location on a few occasions. This inconsistency in getting service in less populated areas has been a concern. However, overall, I'd still rate my experience with them a 4 out of 5.

I've been with American Home Shield since around 1996, and my experience with their claims process has been positive. They've been prompt with addressing any issues I've had. So far, I've depended on them, and they've come through every time. Overall, I've been satisfied with their service and would recommend them to others.

I referred to my policy during a conversation with a manager, pointing out the clause that suggested it should be covered. Despite that, they seemed to have their perception set and didn’t consider my point. This forced me to pay out of pocket, which I found frustrating, especially during the winter when I couldn’t delay the repair. I shared this incident with Home Shield directly via email, reiterating my thoughts and concerns, but there was no follow-up from their end, which added to my disappointment. Despite the setback, I decided to continue with their service, hoping for more favorable interactions in the future.

I've been with American Home Shield since 2014 and found the plumber they sent to be competent; he addressed the issue effectively. Although the toilet is temporarily out of commission due to the ongoing restoration, the service itself was satisfactory.

Over the years, I've rated my overall experience with American Home Shield as a 4 out of 5. Their response to the plumbing issue was commendable.

I've had other experiences with them, such as a claim last year involving my dishwasher, which unfortunately broke down. Although American Home Shield managed the repairs smoothly, the replacement dishwasher didn’t meet my expectations. The model provided had a poor reputation, and I wasn’t given the option to choose a different one. It would be beneficial if they could offer selections that include higher-quality brands or allow more customer choice, even if it isn’t the exact model we desire.

Despite this, I believe American Home Shield excels in their service provision. They're generally reliable, but offering better-quality product choices would enhance the overall experience.

Generally, my experience with American Home Shield has been positive. However, there was one notable incident involving a contracted vendor who did a subpar job on my dishwasher. Their shoddy work led to additional service charges with no resolution. While this was frustrating, I understand that American Home Shield contracts out their services, and my issue lay with the specific contractor.

On most occasions, the technicians are knowledgeable and explain what needs to be done, which I appreciate. This reassurance is one reason I've continued my contract with them. Despite the dishwasher incident, which has dampened my enthusiasm slightly, causing me to rate them a 4 out of 5, I've mostly encountered competent technicians.

Our experience with American Home Shield has been very positive. I can confidently endorse their customer service and the quality of their service. We also find great value in the pricing structure. Setting up requests on their website has been seamless, earning another top rating. All in all, our experience has been overwhelmingly positive.

I recently had to deal with a plumbing issue and submitting my claim online was a breeze. I found it very easy to navigate their website, and interacting with their representatives through the chat feature was straightforward and efficient. When it came time for the technicians to visit, the professionalism displayed was commendable. They were knowledgeable and truly helped with the plumbing problem.

Overall, I feel confident in American Home Shield's service and would definitely recommend them to friends.

I've been with American Home Shield for about three years in my current home, and I had it for around 16 years at my previous place before I finally let it go. I would have continued it then, but I was having so many issues getting stuff done. In fact, I didn't get any claims off of it at my last house. Over the years, the claim process with them has improved significantly. In the past, getting claims processed was challenging, often requiring starting over once past the 30 days. I ended up filing with better business bureau for assistance. This time, the issue was clearly something that was overlooked, but instead of throwing me back in the start all over again, I was able to say, "Hey, you were just out here." they came right back. The process is so much cleaner and it's much easier to call people back.

Overall, American Home Shield's service has evolved a lot. In fact, this recent experience and their proactive follow-up impressed me. It's a marked improvement from my past challenges with them. Currently, I am quite satisfied and would definitely recommend them to others.

This improved service is appreciated, and I hope they continue in this positive direction.

I really value the transparency and professionalism shown during these visits. I have used American Home Shield for years and have always found their service prompt and reliable. I would happily recommend their services. In terms of pricing, I rated them a 3 as I believe it could be a bit more affordable. However, their customer service and online service warrant a solid 5 in my eyes due to ease of use, navigation, and quick response times. Overall, my experience with them has been quite satisfactory.

Throughout the process, I noticed that communication can sometimes be a challenge. It feels like there are moments when they take longer than expected or don't fully listen when calls are made. On the other hand, their online service was a positive surprise. It works well.

In terms of cost, I find it reasonable, meriting a 3 out of 5 rating. Overall, I'd rate my experience with American Home Shield about a 4 out of 5, as there are aspects I appreciate while acknowledging the potential for enhancements.

I contacted the company, but in that time, they have opted out from working with American Home Shield due to difficulties with them. American Home Shield sent a new repair company and they identified that the system was frozen and promised to return later once it thawed, but they never did. Instead, they requested $1000 for uncovered charges before proceeding, which I found unacceptable.

I ended up reaching out to the original company, which diagnosed the issue as a leak in the line, the line needed to be replaced and it's not covered by American Home Shield. Consequently, I paid $1500 out of pocket for the repair and I wasn't happy with it. Although American Home Shield refunded one of the service fees and provided me with two months free, I still found myself contemplating canceling my subscription due to the whole ordeal. This experience left me dissatisfied, and I rated them poorly, hoping to see improvements in their service.

I've been with American Home Shield for about five years and have set up service requests both online and over the phone. In terms of quality and customer service, I would rate them highly and feel fully satisfied with their service levels. Although the cost is somewhat high, I believe the coverage justifies it. Their online service is also quite user-friendly.

Overall, my experience with American Home Shield has been positive. Actually, I've recommended American Home Shield to some family members because of how comprehensive and easy to use their service is.

Overall, my experience with the service has been positive, and I'm satisfied with the replacement appliance, which is quite similar to my previous one. For now, I don't see any need for improvements from American Home Shield, and I’d gladly provide positive feedback on the service received.

We have had multiple storms back to back and my basement flooded and roof leaking. So because the customer service person I spoke with told me that I had roof coverage and got the link to hook up my own account I might not have known or paid attention to this. I called for service for my roof and I got the ball rolling at least I thought. I paid $125.00 for the service call fee to come out and review the property to start the process. They came to my home the contractor and took all the information and inspection told me to next steps.

Once AHS got the information I was notified and told me the steps. Then it was declined due to an error on their part roofing is not covered under my plan. The decline and the error on the plan were all on the portal, no professional follow-up or explanation and then took my monthly payment out with no hesitation. But mind you the customer Serice person last year I talked said it was covered. The why on earth would you have a customer already paying monthly since 11/2023 and not 1 claim, if not covered because you now have a claim for it, it is not covered.

Why accept my money and claim if it was an error on your part as you said I feel they should have taken care of the bill or half. This is not good customer service and has left a bad taste in my mouth because I feel the monthly billing I have paid is what I could have used to pay this $10,000.00 bill this contractor sent to you to decline. I am right now wondering if this is a reliable, trustworthy company for me to continue giving my money for service in these day and times. Will all services that is requested just an additional payment for that month.

Original Review: Absolutely terrible. They refused to pay vendor, who now won't finish the job. It is a covered guest house. Called now 5 times, and have to wade thru level one support for 15 min, then wait for 10 min for escalation group, who then promises to resolve. Days later, nothing happens and repeat the process. They seem to purposely make it difficult to communicate with the vendor, and internally with the "field manager". All is by email, and one rep doesn't have access to what the other rep did, or what the response is.

I don't care about a brand, but when I have a technician here trying to mess with the boards and break stuff off old ones so the insurance company will pay that is now a SAFETY hazard!! The board won't even lay flat into the oven top!! I have called and was told a manager will not call me back for 48 hours, I've been hung up on twice, told you guys can't call as it would be TOO EXPENSIVE!!! I'll be without an oven for 3 weeks AND we're still unsure if this part coming in will work! I could've paid for 5 ovens at this point with the amount we pay monthly!!! I will NEVER recommend this company and now not just myself, but my family who has you guys will be leaving as well! CONGRATS AHS.... You guys really know how to screw over your customers!

American Home Shield denied my claim under the pre-existing conditions clause, insisting it was a known issue, which doesn't make sense to me because there was no evidence of a problem until the flooding happened. Despite being assured my policy covered such occurrences once active, I've had no resolution and the water heater remains unfixed. I've had my policy for over a month now, activated on the 4th of last month, but this hasn't been the smooth experience I hoped for.

Aside from that hiccup, the service has been reasonably satisfactory. Their pricing seems in line with the increasing costs of materials and inflation, something that affects many similar services. Although not thrilled about the rising costs, I understand them as part of the current economic landscape.

Once scheduled, the technician's visit went smoothly; however, the downside was the one-week wait for them to arrive, which added some inconvenience to the overall experience. Despite these setbacks, I would rate American Home Shield a 4, primarily due to their generally dependable service and past positive encounters. The recent issue, albeit resolved over time, highlighted areas for enhancement in their system and service delivery.

The technician assured me everything was fine, but I was hoping for a more comprehensive overview or at least some documentation for my records. Over the years with American Home Shield, I've always been provided with detailed paperwork, so this deviation was surprising. It would be nice if we could have the same people. In the last four years, I've had the same company from American Home Shield. But they still sent somebody else.

When it comes to American Home Shield's pricing, it does seem to increase steadily, which is something I've noticed every year. While the cost seems high on some occasions, the value becomes apparent if there’s a need for major repairs, like refrigerator or air conditioning unit replacements. In those cases, the cost justifies itself.

I'd definitely recommend American Home Shield for the peace of mind it provides, though I'd hope for more consistent and thorough communication from their contractors in the future. Despite some hiccups, they've mostly delivered on their promises, and that reliability is comforting, especially during the warm season here in Texas.

The technicians from American Home Shield are generally competent, but this instance with Fletcher wasn’t their best work. Previously, with other technicians, everything was smooth. Despite this issue, my unit is still functioning well, which is a relief. I've appreciated the service from American Home Shield as a whole. My dissatisfaction mainly lies with the recent experience with Fletcher Heating and Air. Nonetheless, I'd still recommend American Home Shield based on my history with them.

This wasn't the first time I'd experienced delays. For instance, my hot water tank was leaking, and it took five days for someone to come out to resolve it. Although the actual repair guys were willing to work, they seemed overwhelmed with jobs. Everything eventually got fixed, but these wait times can be frustrating.

I've had American Home Shield for a while, and while the technicians tend to be knowledgeable and friendly, the delay in processing claims and getting repairs done is a bit disappointing. There was even a time at Christmas when an appliance broke, and they couldn't address it until after New Year, leaving me without the means to bake holiday goodies. In another instance, during my husband's health crisis, they took a long time to respond, which forced me to handle things out of pocket. It's just hard sometimes to feel confident everything will be okay given these experiences.

Overall, while the technicians are satisfactory, the entire service process feels lacking due to staffing and response time issues.

When we bought a house in Georgia in 2019, it came with American Home Shield. First, it was paid for by the seller then we renewed and kept our contract with them until we sold the house in 2022. When we bought a house in Florida, we stayed with American Home Shield as they've been a good partner. We had a couple of things that were problematic in Georgia that they took care of very nicely. Since we've been here in our house in Florida, we've used them for the biannual maintenance on the AC and heating system in the house. We also had a dishwasher that we had a problem with. We did a virtual meet with them, and they determined that we needed to have a technician come out. The technician came out and replaced the soap dispenser on the dishwasher.

I've generally told people when they've asked that we've had good experience with American Home Shield. But one has to understand that it's a warranty policy and there are limits and restrictions, things that are covered and things that aren't. Our next-door neighbors went with American Home Shield based on a recommendation we had. But I don't think their experience was quite as good as ours so they discontinued.

A lot of times I just call up, get a customer service rep on the phone and schedule an appointment that way. If you have a preference and want to make a request for a particular vendor that's in American Home Shield's list of vendors, you couldn't do that through the online app. You have to call. But we've been very fortunate since we moved to Florida that we've had the same company come out except once. The second company they sent for the maintenance was good as well.

Over the years, the annual price has gone up, which most things do, and the service coverages have gone down, which that happens a lot. But that's normal. I don't know that it would be any different with anybody else, but I know that American Home Shield is one of the top two rated home warranty companies out there. Before I had American Home Shield, I had an annual maintenance contract with my HVAC company. They came out twice a year. The prices are comparable from a servicing perspective. When we had a motor go out on an air conditioning unit, I asked the guy what would that part cost if I had to have him come out here. He said they would have charged me $600. At the time, $75 for my service visit was all it cost me.

When my stove made a loud bang, it frightened me, as if something had exploded. It turned out to be stronger than I thought, leaving visible damage inside. Initially, I didn’t suspect the breaker since other appliances were working. It was only after a conversation with my sister that the idea of a breaker issue came up, but by then, I had already contacted American Home Shield.

Their technician from EJ's Appliances, while brief, was professional, cordial, and patient with my questions. Yet, the thought of the repair costing more than when I first joined American Home Shield in 2002, struck me. Back then, it was about $45; experiencing the current $100 cost for an appointment weighed heavily on my budget.

Despite that, I've chosen to stick with American Home Shield over another company constantly mailing me offers. Having been with them since 2002, I acknowledge their efficient service when needed. On a scale from 1 to 5, I'd give their customer service a 5 because of the technician’s professionalism, though perhaps a 4 when it comes to value due to the rising costs.

Initially, they sent out a company that seemed more interested in swapping parts than diagnosing the issue properly. After multiple failed attempts, another contractor, Anything Appliance, took over. They were somewhat more effective than the previous ones I've dealt with for other repairs. The struggle continued until eventually, every part of the appliance had been replaced except for the wiring harness. Despite all efforts, the problem persisted.

It was only when Anything Appliance declared that further repair attempts were futile that American Home Shield decided to replace the entire unit, which finally got delivered. However, the ordeal doesn't end there. The installation was not sorted out by them; I had to hire a contractor to get it installed.

In the past, there have been smoother experiences with American Home Shield, but this one was far from satisfactory. I would rate this experience a 2 on a scale of 1 to 5.

Original Review: I have had AHS for over 5 years now. I had a decent experience when my water heater went out and needed to be replaced. However, with my central AC systems, I have had extremely poor support from AHS. They keep fixing pieces of the system - which requires re-charging with refrigerant to the tune of $1000 out of pocket every time, not to mention continually dumping refrigerant into the atmosphere.

The contractors sent to do the work have been good - and they recommend to AHS that the system needs to be replaced - but AHS keeps trying to fix it piece by piece. My latest request, all three of my systems are out and I cannot get AHS to respond to me for an update on what they are going to do. The contractor has submitted their estimate, but AHS will not call me and the call center keeps "putting a note in your file" to have someone call me. Every time, the promise they will call "definitely within 12 hours this time" - but no call. I cannot get in touch with anyone above the foreign call center to give me a status.

Nevertheless, the pricing raised some concerns for me. Compared to other warranties I have that are $65, American Home Shield's services cost $125, which I find to be quite hefty. Additionally, although improvements have been made with their current choice of technicians, particularly with them being more efficient than before, I faced a recurring issue with a fairly new washing machine. The water wouldn't drain properly from the bleach dispenser, affecting the color of my clothes. Despite multiple visits, the solution suggested didn't seem effective, leading to further frustration.

Overall, I’d rate my experience with American Home Shield as quite satisfactory, but the high price and unresolved washing machine issue prevent me from giving a full endorsement.

After a couple of weeks, I had some problem with the remote control when it did not turn on the waterfalls and rockfalls. I called, and they charged me $100 for the service fees. Then they sent me a technician who said, “No, I'm just doing the above-ground pool, and we are not doing the accessories.” I called AHS again. They said, “Yes, your plan does not cover this type of accessories.” I said, “Okay. So can you cancel it?” They said, “No, we cannot cancel it after 30 days.” I told them I asked for an underground pool to be covered and not an above-ground pool. They said, “No, we cannot cancel.” I told them that they have to listen to the call. They didn't do anything.

Then last month, I had a problem with the breakdown in the electric outside in the backyard and my swimming pool equipment and the sump pump. The sump pump stopped working. I called American Home Shield for them to send me somebody. Then I had one ceiling fan that was not working. They sent me the electrical technician from BW. He looked at the breakdown in the backyard. He said, “No, this is not my place to work. This is not my expertise. I'm here only for electrical issue. And then any pool equipment, that is not related to me. So, I'm gonna ask American Home Shield to send for you somebody to take care of your pool equipment."

I told him, “This is not the pool equipment. The breakdown is a switch inside the electric panel, a switch to break down. So this is not the full equipment." He said, “No. This one it's related to one of this equipment. It's one of this equipment. It's not working, so this is not related to me.” I asked him about the ceiling fan. He said, “No, the ceiling fan, there is no remote.” I told him, “Here is the remote control that was working perfectly fine with this fan.” He said, “No, this is not the original remote control.” I told him, “Yes, this is not the original one, because the original one, we lost it, so I purchased this one through Amazon as a universal remote control.”

He said, “No, this is not the right remote control. I cannot fix it.” I told him, “If you have a Samsung TV and you lost the remote control, the remote control got broken, so you're gonna throw the TV or you're gonna purchase the other remote control?” He said, “Sir, I'm not gonna argue with you.” Then he started being very rude with me. I told him, “Okay. That's fine. Do whatever you want. Just do what you can do. And what you cannot, just report it to the American Home Shield, and I'm gonna report you as well, so do whatever you want.” He left. I called American Home Shield and told them what happened. They apologized and said, “Sorry. We will not send him anymore.” I said, “Okay. And now the problem is still there.”

Then they said, “Okay. He reported to us the ceiling fan doesn't have the remote. The one that you have, the problem that you have is not there, so we cannot cover. We're sorry. And then we'll refund for you the $100 for the service fee. We're gonna send you somebody for the pool equipment.” I said, “That's fine.” When the guy from the pool company came, he checked my equipment. He said, “No. This is not related to me. You have to ask them to send you a electrical technician to check why this one is break down. See, there is no power in the switch for the sump pump. There is no power.” He checked with a machine that he had.

Then I told him the sump power was not working at all. He said, “No, there is no power.” I asked him about the switch. He said the switch is related to electrical technician, and then he left. He didn't do anything. He said, “No, I'm a supervisor. I'm just coming outside here to see what's the problem and tell my technician do this and do that, do this and do that.” He was acting like he's a manager. American Home Shield called me. They said, “Okay. The pool equipment guy said that it's related to electrical technician. We're gonna send you another electric technician to take care of your problem.” Then the same day, I checked my refrigerator, and there was water underground. It's from the pool, so the water has been there for weeks now. It broke my refrigerator, the one refrigerator outside in the backyard, and the patio floor.

I called American Home Shield. I told them that now I have these two things broken because of the water, and because the problem was not fixed from the first place. They said, “Sorry, we are not covering the secondary damage. It’s not covered by your plan.” I told them, “But this is your problem. It's not my problem. Your problem because you keep sending me the wrong technician and the wrong person, and they did not fix my problem. My problem is still there for a month now.” American Home Shield said, “Okay. We're gonna send you another technician for the pool equipment.” I said, “That's fine.” And then they said, “They're gonna call you to set an appointment with you.” Last Friday, I saw in my security camera that there was somebody in my backyard. He roamed around and then he left.

Then I found a phone call and a message was left. She was saying that my technician was there and he was looking for the switch to turn on the sump pump to fix it. He didn't know which one. And then I kept trying to call her. I called the same number that she called me 79 times. The last time, I called this number and then I told her, "Okay. This guy, how come he accessed my backyard without my permission? Second, my dog is at the backyard. I thank God that I did not unleash the dog before I left. If this dog is unleashed and she heard the technician, I will be the one in trouble. So how come your technician is accessing my backyard without my permission?”

She texted me back after 79 times calling, and just because I left this message to her in the voice message, and then she texted me. She said, “We tried to call you and tell you that we will be there between 9:00 and 11:00.” I told her, “I don't have any phone call. Nobody called me to set an appointment and nobody let me know that the technician is there. I'm here now at home. Please send your technician back.” She texted me and said, “I'm in a doctor appointment. I cannot answer right now.”

I said, “Okay. I'm at home now. I came from work and I'm sitting at home now. I'm waiting for your technician. Please send your technician back.” She stopped responding to me. I called American Home Shield, and then they even tried to reach her four times. She never got to her. I said, “This not the professional company to deal with. They are not reachable. How come you're dealing with the company that the lady that she's saying that I'm a doctor appointment? That's not my problem, doctor appointment. I'm calling office. I'm not calling a personal cell phone. I'm calling office. I'm calling company. I'm calling a professional company. They have to let somebody answer the phone.”

She said, “I'm so sorry. I will put this in top priority to be contacted you as soon as possible.” She kept me on hold like how many times that she's trying to reach her. She didn't reach her. She said that what I only can do now is to email them. I'm here today with the same problem with the broken refrigerator and broken vacuum floor because of the problem and the problem that they did not solve yet. American Home Shield left the customer for months now without solving the problem.

I expected them to start another service order on that compressor and I would be paying an extra $125 to get it fixed. But then they called me about seven days later. He said I had to start the American Home Shield service request. And so, I did. Luckily, they assigned Comfort Heating, a contractor I'd worked with satisfactorily in past transactions. When they examined the system, they found no compressor issue, merely topping it up with freon and sealing it, a process with which I was very comfortable, thanks to my trust in their competency.

My wife likes the idea that I can call one company. It's a stress reliever for her. When I lived in Central Louisiana, I knew the companies I wanted to work with. It's harder to nail it down here and since I've only been here since July of ’23, I'm still running into new things.

Regarding customer service, interacting through an international call center could be quite robotic, making the experience somewhat frustrating as it involves randomized personnel. This setup might benefit from streamlining or relocating some aspects to the US for more human-centered service continuity. But I was impressed with the lady whom I talked to. She was very capable. I could pick up that the dialect wasn't American, which was how I found out she wasn't in the United States. But it was very good.

After additional delays and communication issues between American Home Shield and the plumbing company, with contradictory messages from both sides, no repair was completed. I was ultimately offered a financial settlement to get the work done independently, although this should have been handled under policy coverage.

When I suggested seeking another plumbing provider under my plan, American Home Shield offered this option but demanded an additional service fee. For over a month, I'm left with a still leaking faucet, as I search for someone to complete the repair. This long and frustrating experience makes me hesitant to continue with their service. I even considered calling it quits entirely on services, considering how things played out.

I've had American Home Shield for a couple of years, although there was a gap when I had to cancel due to affordability concerns. After re-signing, I found value in the peace of mind it offered. While some might argue that this protection is a waste compared to saving the funds yourself, I found that the service fees are less than what it would cost if I didn't have the coverage, especially considering the cost of parts and labor without their plan. The overall cost benefits made it worthwhile, offering coverage for major appliance issues with only a small service fee of $125 per call.

Overall, my experience with American Home Shield has been positive this time around. Even after a less-than-ideal experience with them a few years back, particularly with an AC issue, I would now rate them highly. Based on this recent seamless service experience, I can confidently recommend their services to others looking for reliable appliance protection.

The technician explained that the hot water heater was leaking internally and would need replacing. He temporarily fixed it to provide hot water and then ordered the necessary parts to complete a permanent fix. Within a week, he returned, replaced the faulty unit, and everything functioned perfectly. There was a minor follow-up needed because the water took a long time to heat, but the technician identified another problem where cold water was mixing with hot water. He ordered the required part and resolved it efficiently on his next visit.

This experience with American Home Shield was seamless and professional. My interactions with them were fast, and the issue was handled with priority. I've been with American Home Shield for about 3 to 4 years, and this was my first significant service request. Given that similar services I researched were more expensive, I find American Home Shield's rates very reasonable. They covered the cost of the replacement hot water heater fully, although I did have to pay $1600 for an upgrade not included in my plan—a cost-effective choice compared to other quotes I received.

Overall, I am thoroughly pleased with their service and professionalism from start to finish. I wouldn't hesitate to recommend them or use their services again.

Initially, the service by Sears seemed promising. After my initial claim in early April, Sears promptly contacted me and acknowledged the issue through their AI system. They scheduled an appointment within a week, keeping me informed via constant emails and texts. However, things took a frustrating turn when they rescheduled the appointment at the last minute, not once, but twice — pushing it further by nearly another month without ordering the parts needed initially.

Despite this setback, American Home Shield was proactive in finding another service provider to expedite the process. Eventually, once the parts arrived, everything was resolved promptly, and the repair was done to satisfaction. I'm relieved that everything is great now, although the delay was not ideal.

I've been with American Home Shield for about five or six years, and while their service setup is a breeze and I've been mostly satisfied, some bumps along the road have been full of frustrations. Considering their service gets a four on the pricing value — notably, it has risen over time, but what hasn't these days? Despite my experience, I would still recommend American Home Shield for its breadth of coverage and ease of use.

Since the repair was completed, I've noticed the appliance is working excellently without any further issues. However, there's definitely room for improvement in communication at American Home Shield. It was difficult making contact with them over the phone when I faced the issue initially, and having more readily available customer service would be beneficial. Overall, I would rate their service as moderately high, but with some improvements in communication, they could offer an even better experience.

Since the beginning of this problem, I've had between 5 to 6 different technicians come to my home to attempt repairs. Each time, I need to coordinate someone at my house, adding to my frustration. Whenever I try to reach out for help or intervention, I'm met with ineffective communication. I once reached out via chat and hoped to speak with a supervisor, only to be misled by a representative's colleague playing unnecessary games, which was both rude and unprofessional.

The technicians' approach seems haphazard at best. One technician assumed a faulty heating component was the problem, replaced it, yet my dishwasher remained unusable. Additionally, I was told a supposed "speed test" was done, but it clearly did not address the real issue—my dishwasher trips the breaker every time after it goes through the cycle. I've repeatedly communicated this specific problem, yet there has been no resolution. This appliance is about eight years old; it should not be breaking down like this, but more importantly, it needs to be fixed correctly.

Another layer of frustration has been failing to get a response when trying to schedule yet another service visit. I've been told someone would contact me, but I'm yet to hear back. At this point, I am ready to terminate my service once this predicament is, hopefully, resolved. My dissatisfaction is significant, and I'd rate my experience with American Home Shield a 2 out of 5.

Despite their attempt to redirect me to another technician, I stood firm, emphasizing the need to go through American Home Shield, though in frustration, I did not use their suggested contractor. In this instance, I had to replace the appliance myself, spending $600, which felt unfair given that I pay $70 monthly for the service.

Adding to my grievances, I've dealt with customer service issues previously where American Home Shield offered a temporary fee reduction to rectify things. However, repetitive problems make it hard to justify continued reliance on their services for my other rental properties. To top it off, they increase their fees annually without prior notification, which is concerning as I automatically process my payments.

Considering everything, I rated them quite low out of dissatisfaction. Unfortunately, I am left contemplating canceling my service in favor of private contractors. I hope they take the feedback seriously, as continued support for customers under such circumstances feels lacking.

Ultimately, American Home Shield switched over to sending Sears for repairs. Their tech was decent but explained that owing to the age of my machine, parts were no longer available. Despite this, I was continually informed parts were on order, rendering my communication with Sears futile since they were still "looking for parts." It took American Home Shield about a month to recognize Sears could not procure the necessary parts, offering hints of a solution involving a buyout.

Throughout all this, customer support was lacking, seemingly going in circles without tangible results. More than a month passed without a washing machine, which was truly disheartening. If a zero rating were possible, I’d give them that for leaving me without a solution for such an extended period.

Although I have mostly been content, the speed of service has sometimes felt slower than anticipated, a sentiment my wife shares more strongly. However, I've always believed that as long as the job is completed effectively, I can overlook longer waits, given my generally patient nature. One thing that has been a slight challenge is communication, as it can occasionally be hard to understand customer support on the phone. It's an aspect I'd like to see improved.

I reached back to American Home Shield to explain this wasn't a power surge, but my claim was denied. They sent another technician from a different company who confirmed my suspicion, agreeing it was simply a part failure, not a surge – particularly because if there had been a true power surge, more components would have been affected. Sadly, despite this validation, American Home Shield continuously denied my claim. I ended up buying the $600 part and fixing the problem myself, which was intensely frustrating, especially during such hot weather. Additionally, my interactions with them over the phone were quite frustrating, given that customer service was rude, and speaking with someone locally was seemingly impossible.

When the contractor came to fix the fan, he was extremely courteous and professional, which added to my positive experience. Though the service from American Home Shield was top-notch, I do feel the pricing has increased significantly since I initially started with them. It's less ideal, but I've noticed this is somewhat comparable to other companies as well.

Overall, I'm pleased with the service and would rate American Home Shield highly in terms of how they handle claims and repairs.

Despite urgent requests and ongoing discussions, the matter remains unresolved, as I am currently awaiting a cash-out payout for the AC unit replacement. Communication has been lacking since the scheduled follow-up. As a contractor, timely solutions and reliable service are paramount to me, and unfortunately, this experience didn’t meet those standards. Consequently, I cannot, in good faith, recommend American Home Shield to my clients based on this experience.

I've been a customer with American Home Shield for quite some time now. Initially, I faced some issues when I first signed up, but I have noticed considerable improvements over the years, and I haven't had any complaints since then. After this repair, everything is working fine, and I haven't encountered any further problems.

Overall, my experience with American Home Shield has been positive, and I would rate their service highly since I have no complaints presently.

The actual repair of my oven was handled efficiently, and I'm impressed with the service I received. However, I had some concerns about how my deductible was collected, as I wasn't sure about the details of the payment method. Despite this, my confidence in American Home Shield has been bolstered by their prompt service.

I'd recommend American Home Shield and on a scale, I'd give them a high rating.

When the contractor finally arrived, he was extremely nice and professional. He quickly identified the problem, but had to wait four days for the necessary part to arrive. Once it did, he promptly returned and fixed the fridge, which has been working fine ever since.

Overall, the process took over two weeks from filing the claim to having the fridge in working order. While I was satisfied with the eventual outcome, I'd appreciate faster service in urgent situations like this.

I've been using American Home Shield for 5 years now, and generally, everything seems to be okay. In the past, I faced delays for air conditioning repairs, but that was quite some time ago. Once they did come around, they managed to fix it properly.

Overall, my experience has been satisfying, and I’d likely recommend them to friends.

Overall, I'd give AHS a solid 4-star rating. This covers both the services rendered and the pricing, which I find reasonable. Customer service on the phone could use improvement, as I'd place it at about 3 stars.

Reaching out to American Home Shield for assistance proved futile, as I received no response to my concerns. This lack of communication was disappointing, especially since I believe they should be accountable for their contractors' actions. Given this negative experience, I've rated them poorly.

This was our second claim. Our first involved a bathtub water control valve that got stuck in the 'on' position. Frustratingly, they couldn't replace it due to missing parts and did not cover it under warranty, meaning we had to pay out of pocket, which was disappointing. Even with these bumps, overall, I would recommend American Home Shield. Given my experiences, I'd rate them a 5 on a scale of 1 to 5, one being very dissatisfied and five you would recommend.

The technician from More Than Plumbing was excellent, but resolving the problem required more than just a single visit due to the extensive potential damage and the uncertainty of coverage on ceiling alterations by American Home Shield. Knowing they would possibly charge $200 just to determine the necessary repairs was off-putting.

A bothersome element was the waiting time for communication, which took about five days following the technician's visit. This delay felt inconsiderate, especially since I've faithfully paid monthly for the warranty. Additionally, there was an issue with the automatic deduction for payments being disrupted, leading to a temporarily canceled warranty, which left me feeling unsupported and as if American Home Shield wasn't willing to cooperate.

In terms of areas for improvement, communication could definitely see enhancements. Better clarity on whether work would be covered before any destructive work begins is crucial to avoid surprises or unwanted out-of-pocket expenses. While my interactions personally would merit a perfect score, the overall inefficiencies bring down my inclination towards the program to a two considering all experiences and encounters.