American Home Shield Reviews

Willobee Electric fixed my outlets that weren't working. The tech knew what the issue was and fixed it quickly. I would recommend AHS. I've had it for a couple of years.

HSA has helped a lot and I've been happy with them. They are probably a better warranty that you run into than most companies. I've kept them up for a few years now and I try to keep it. However, most of the contractors won't come out on the weekend. I had two furnace repairs this year and I had to wait. It always happens on Fridays. For the recent claim, it was down in the 20s and it was a full weekend that we were freezing cold. When the tech from Warhold Mechanicals came, he had to turn the gas on and showed us how to do it. I had a hot water tank claim and Warhold put that in for me too. They were going to have to get it ordered from a certain place and I was told it could take a week. This was in the spring and it was cold. HSA did the buyout for me but the buyout is never as good. You still end up paying a little more and I felt forced into it.

Customer service is very helpful and they get things typed in to where the claims are handled quickly. One contractor I had was AAction Air and they were great both times they came out. With Home Shield, we've had a great experience. They're great and very affordable. I tell family and friends to get them.

I have recommended American Home Shield and my daughter took it out. They have very good customer service. One time, I called them on the phone and it was very easy. They then gave me the repair company's phone number and said that they would be calling me. My dining room ceiling was showing that something was leaking down. There was a leak in the bathtub and the repair man had to replace the gasket on the tub.

The washer hookup was leaking. The plumber just changed out something on the faucet. It was just really easy and quick.

I put in claims for a washer and dryer and a leaking shower with American Home Shield. I put them in at the same time but I had to pay separately and I didn’t like that. But the tech was very professional. He fixed the problem and he was here for not even five minutes. The leaking pipe was pushed out two weeks. They’re supposed to come today between 2:00 and 6:00.

When the outlet was not working over the stovetop, I put in a claim online and the submission process was very easy. The website seemed to be very user-friendly. The tech that came out was very professional. He was very timely and respectful. He resolved the problem very quickly. I'm very pleased with the American Home Shield's service. It's an excellent service. It's very easy to get someone contacted for any type of repair, and overall, I'm pleased with the ease of use.

My refrigerator’s not getting cold and AHS had Sears to come out here first. Sears thought the problem was fixed but it's not. On the first week, it was good. Then, I started noticing my things were not as cold as they were and I had noise coming from the refrigerator. So the guy came back from Sears and he cleaned the back. The noise went away but I still noticed that my food was not cold enough. So I called them back and they rescheduled for the tech to come back out. On the third attempt to get them back, the person said he came to my home, but he didn’t. So, AHS found another service person to come out and they're coming out today. This has been going on for a few weeks now and I had to throw food out because my refrigerator is getting worse. Other than that, I never had a problem with AHS.

The AC wasn’t cooling right and as soon as we called Cabot Mechanical, they came out the next morning. I was fearing they weren’t gonna make it for a week and it was getting hot. We started putting the AC down on 60 and it wasn’t cooling. Now, it’s cooling like it should be. Everything was perfect with the contractor and it was an excellent experience with AHS.

When the refrigerator's filtered water wasn't working, the tech came out, checked out a few things, told me what was wrong and what part he was ordering, and gave me some advice on something else with my washer and dryer. They had to order the parts and they are coming back tomorrow. I put in another claim for the AC unit and American Home Shield got that resolved. However, I had a problem with Express.

The tech who came out was very prompt and professional. Our issue was fixed right away. We also had our keys stolen recently when we dropped our car off at a car shop to get an inspection, and we had to have our house rekeyed. That technician was incredible. When I told him the story, he got somebody out right away. As far as American Home Shield's claims submission, it's much easier to do it online than if you try to call. Sometimes you have to wait a long time if you call. You should get the warranty if your house is more than 10 years old. It's silly not to. My girls did it, too. They just bought a condo.

The refrigerator has water leaking into it. I have to put towels in there to catch it. The technician came out and he put a steamer in there and cleaned out the drain. But our refrigerator hasn't been repaired yet. He's been out here once and he's coming back again Friday. Other than that, I'm very satisfied and happy with him.

The stove wasn't working, it wasn't getting hot enough. The technician came in and changed the spring. He had to order another part and then change that in the wiring. He explained everything, came on time and worked quickly. If only customers get a choice of the type of person coming to their home. But the way that it works right now is okay. I also hope that AHS decreases the deductible amounts.

American Home Shield sent out A Plus Appliance for my washer and dryer. I have the Samsung edition and their water pump always leaves a little bit of something inside. I was told that was a Samsung thing. Every time something happens, it's the water pump even though they put a brand new one in. The repair was quick and very easy.

I had a claim to American Home Shield and it was a long process. The first contractor came out and we had issues of not having the stove plugged in. Because every time we plugged it in, it would start smoking, and eventually, it'll catch fire. So, we had it off. Then, we called Home Shield and they helped us out with Sears this time. Sears came and we plugged it in as soon as Sears got here so they could see the same thing we've seen. It was really dangerous, but Sears understood that and helped us out. They did a great job. Home Shield also did a great job. They took care of me.

The handle of the microwave broke off. American Home Shield couldn't replace the handle so they were going to replace the whole door. But the door isn't being made anymore. I picked a new microwave on American Home Shield's website and the technicians are putting that in today. My service has been great so far.

Once they called me, I asked a little bit of information on how it works that I had to pay the 75. Afterwards, I didn't have to worry about anything that whoever came over was going to take care of anything, unless I had an additional service that I wanted. It took about two days for the technician to come out. It was pretty fast. Once the technician came over, it was pretty easy. He explained to me the same thing, and he rekeyed the home that I needed. With AHS, I like that I get email reminders of what type of services I can look forward to, and I've had had calls where they remind me too.

My microwave was not heating up for a couple weeks. It took the tech around a couple days to get out here to inspect what was going on. But he was prompt and was really explaining what was going on with my microwave. So he was very detailed and his work was excellent. It was also very easy to submit the claim with AHS over the internet and I would more than likely extend my warranty with them.

We had issues with the dryer, the washer, and the refrigerator. The washer was making a horrible sound and was not draining properly. The first company that came out was horrid. We could never get ahold of them. AHS sent a new company out, AAR, and they were wonderful. Alex, the tech, was terrific. He was very clean and we liked him a lot. I told the company to not sent anybody else. They had to order parts and the issue with the washer was rectified. They have one more part to put on the dryer and I still have the door and the icemaker on order for the refrigerator.

We had a claim for our furnace and American Home Shield wanted to bandaid it instead of getting a new one. On my last claim, nothing would be done until my payment went through but that wasn't real clear. Once the payment went through, I got a call the next morning. The guy who came knew exactly what he was doing and it was done quickly. The first time, a separate company came out to fix our dishwasher and left it in pieces. This guy didn't do that so we were very pleased.

With American Home Shield, I like the different options for different companies to come out and take care of it. If one company's not available, then they'll get me another company. I also like the online service where I can just go online and submit my request, and the fact that they send me a text message with the company right away, saying who the service has been assigned to. They had a problem in the past where if you call, you're on hold for a long time. But then they fixed that. Now I call, the maximum I've ever had is 10 minutes. I understand they’re having a price increase next month but I’m not looking forward to that. With my recent claim, the thing on the stove where it clicks and then it lights the igniter wasn't working. The guy handled the call and came out. He looked it over, saw what the problem was, and took care of it. He was very cordial and professional.

I had no hot air. The two guys who were sent through American Home Shield were both awesome. The kid had a lot of knowledge. He was very calm and helpful. They found out the problem really quickly and fixed it really quickly. I've been having a lot of problems getting people down here lately, and they came down when they said they were going to come down. I wouldn't change a thing. Just don't get rid of them.

The contractor who came for my plumbing had been to my house before. They're very professional, personable and got the job done quickly. Also, there was a period with my HVAC system when there was a lot of back and forth. But it finally got settled. In some cases, it's hard to describe what your actual problem is when submitting a claim to American Home Shield. Maybe it's because of the way they had the categories and the pick list. Sometimes, it seems like you could have the ability to describe more what's going on. The way it’s set up could be a little more user-friendly. For example, the water was on and I couldn't shut it off. It ran continuously and I didn't even have an opportunity to say that it was an emergency type as opposed to a routine fix. So that was a little different.

I had two leaks and the plumber who came was very friendly and personable. It was a very good experience with American Home Shield.

American Home Shield is very responsive and their service is affordable. The most recent claim I had was for a dryer that wasn't drying. The contractor was fantastic. They were very quick to respond when the request for a claim was put in and they were very communicative throughout the process. American Home Shield is like a security blanket. It's been great knowing that comfort because the smallest thing could be hundreds or thousands of dollars sometimes.

Whenever people ask me, I tell them American Home Shield is good. They always follows through with what they say they're gonna do. It also seems like the cost is reasonable. Recently, a contractor came to fix a capacitor that was about to go out on my unit. He replaced it the same day and everything's fine.

The contractor got the issue fixed in no time. The problem was the remote opener in the garage. We've been here 12 years and have been unable to program it into our cars but they were able to get that done. We were excited not to have to not be able to get in and out of the garage unless we were inside the house. We've been very satisfied with the process with AHS. There have been a couple of people that we were referred to and when we looked at the Better Business Bureau, they weren't what we thought or they didn't come when they were supposed to. We would call AHS and they would get us in touch with a different company so we've appreciated that.

American Home Shield has made things as simplistic as it could be. Once I told them what the issue was, they entered it in for me and promptly told me what to expect, who to expect it from, and that's what I got. Just let American Home Shield do their job and they'll take the stress off of you. It’s less work for you to deal with. Let them deal with it and know that it's taken care of.

Trade Wholesale came to check the refrigerator to fix the icemaker. They ordered a part but the connection for the water to come into the refrigerator was rotted. The tech said that he couldn't do it and it was a plumber issue. He sent a report to Home Shield and they sent a plumber. When the plumber came, he couldn’t connect that connection to the refrigerator because the part is an appliance issue and they need to change it. I called Trade Wholesale again and explained to him. One company was saying one thing, the other one was saying another, and none of them wanted to fix the issue.

The electrical stovetop wasn't heating. The stove top was taking forever. It never reached a boiling point. I usually just call that 800 number and let American Home Shield know that I need a service. For the most part, the reps are good. Better than what they had years ago. At least they don't take forever to answer the phone. I used to be on the phone for 40 minutes before I got somebody.

I wasn't getting enough hot water. At times, we might be able to get one shower or half a shower in. And I had to turn the knob all the way up to very hot in order to have that happen. That's why I put the claim in, going, "Hey, look. It's 10 years old. Maybe there's something wrong with it.” I called American Home Shield. They let me know who the contractor was, sent me an email telling me, "Here's the information on them, and they will contact you." And they contacted me and said, "Your plumber will be out on such and such a date."

The unit was leaking all kinds of water and it wouldn't stop. The gentleman that came out really took the time to try to remedy the issue. We had used him before and we were very impressed with him. He was very professional. He was on time and respectful. There was no excuses. He was very good. When I have to contact American Home Shield initially, they were very good. I had a nightmare experience with them last fall. But this experience was pleasant.

My washer wasn't spinning correctly. The contractor that came was marvelous. They were very professional and amenable. If I were the one that would have hired them, they would have been the one that I would have hired because they were very pleasant. They had to bring back the part and they gave me a date when they would be able to come back and we coordinated that. They did what they said and it was splendid. I highly recommend American Home Shield. They do exactly what they say. They're super. I've recommended them to my whole family and friends. I spoke of how great they are.

The furnace went out. The chamber busted in it. I had to have a new furnace put in. The first contractor that American Home Shield set me up with didn't come out or call me. So they sent somebody else out. The second contractor took care of everything and replaced my furnace. They were very nice people. I'm satisfied with American Home Shield.

The contractor had to come out a couple times. They had a problem with the bath. Eventually, they had to cut into the wall to fix the bathtub but they've done a pretty good job. They were all very nice and respectful. We had a refrigerator guy come out and we had another one come out for the microwave. They had to end up ordering a new microwave because there were three things wrong with it so it wasn't repairable. Everyone seems knowledgeable. They know what they need to do to get it done. AHS has been a great thing for us this year so we may do it again for next year.

The garbage disposal under the kitchen sink is having the same problem. It keeps happening. My husband reset it just yesterday. It's making some crazy noises. This was the first time we had Home Shield come out. We have a neighbor who is a plumber and he fixed it. It just stops. Then we have to do this reset which was all the techs did when they came out. It keeps happening so why would I bother calling Home Shield when I will keep paying $75 to have someone just press a button? It's not getting fixed.

My garbage disposal needed to be fixed. A tech came out right away. Submitting the claim to American Home Shield was very easy. I spoke with a representative. I've also had AHS many years ago, so I knew of their service. I'm very pleased with them.

I was very much pleased with what happened. The repair people only took an hour and a half at the most. They diagnosed the problem quickly, had a part available and were able to put the part in. My nephew who uses the machine says that it feels much quicker than it did before. The last time we used American Home Shield, the problem was with the washing machine also. We dealt with the same repair people and the first time we called, I got immediate response from them. Now, that was during the week and I did notice when I called them to try to set up an appointment that the message said that the office was open during the week. I didn't hear any weekend hours so I didn't get a response until that Monday as far as scheduling an appointment. I don't know whether or not that was American Home Shield or the repair people. But we've used American Home Shield about three or four times and the experience that I've had with them in the last two years has been good. I would recommend them to somebody.

The pump for our pool had gotten old and broken down. It was making a lot of noise and it was leaking, so I put in a service request with the Home Shield. I did it all online and it took less than five minutes. It was pretty simple and easy. Then they had a great company come out. Fox Pools was really responsive and they got it fixed. They were really fast. They did a great job. Then something was still wrong with the pump, so they had to come out a day later to fix that issue.

The guy coming here and going through everything took four trips because every time he’d fix something, something else would break. Then he’d have to come back and fix that. But other than that, his knowledge was outrageous. He had to fix the capacitor the first time, and then the second time, there was a hole in one of the Freon pipes. He had to fix that and fill it back up with Freon. When the company we were with before replaced the motor fan, they didn't have the right one, they just put one in there. It was a three speed fan, instead of being a fan that was supposed to be on there. He had to replace that, and then he had to replace the thermostat after that because it still kept going to auxiliary heat. Since then, we've got no problems. It's worked better now than it did when it was brand new. Then he had to come in and replace the thermostat on the heat pump for upstairs and relays for the thermostat upstairs. He was great.

We've made several claims since we've lived in this house and I get a response from whoever is coming out that same day. The only thing is that the seller of this house paid the first year of the policy and then we added the pool in the backyard to the policy. Then, when I asked about adding our septic, American Home Shield said it was too late and that I should have done that when I purchased the home. But they didn't do that to me when I added the pool. It was weird.

I had a drain pump that went out on a dishwasher. I also had an ice maker that quit on a refrigerator. C and R Repair came and replaced the drain pump. American Home Shield replaced the refrigerator because they could not get parts for it. The replacement work was really fast. When they put in the paperwork, it was about five to seven days before they sent me a gift card for Lowe's to get a new fridge. But the dishwasher took a little bit longer because we were waiting on parts. We didn't have questions that were unanswered. The follow-up was heavy on our side and they got right back to us every time we talked to them. They just didn't necessarily initiate the communication. American Home Shield did well. I was pleased with their service.

I go online and it's $100 for me to set up the appointment. American Home Shield was supposed to fix my dryer, but it's not heating, and I already paid the money. I'm not happy with that. They were good about making the appointment, but they send people who want to just charge an arm and a leg and not really fix the problem for you. I'm senior, so I don't like that they're doing that. And they don't clean up after themselves. I just had Stanley Steemer here. They vacuumed the whole house and cleaned my vents. They cleaned up so much after themselves. My house is cleaner than when the contractor came. The quality of service is not good.

I am really very comfortable with American Home Shield. I have a problem now with the freezer part of the Frigidaire, and the parts are supposed to come this afternoon. The techs did quite well. I was pretty pleased. Overall, there's no difficulty with the claims submission. I call AHS and they send some company to come and call the company. They come and do the job. I would highly recommend AHS according to my experience with them. They are doing great.

The contractor made a date on a schedule and kept to the date. They let me know when they were on the way, showed up on time and did what they said they were gonna do to fix the problem the first time. We had a couple of instances that weren’t great though. It was a complicated problem that didn't get fixed the first time but people kept coming out until it got fixed. Going into the contract, you kind of know what it is. You know that there are limitations. If you sign up for American Home Shield, you’d think you're gonna get a new hot water tank out of it when yours breaks down. You do, but you pay 100 bucks. There are sort of unforeseen things like, “Your hot water tank’s 12 years old and they don't make them like that anymore. You’re gonna need an expansion.” So, you may end up paying 475 bucks for the installation.

My service with American Home Shield is really good and I love it. When I contact them, they know what they are talking about. They know what they gotta do and do them right away. But they need to be clear about what they cover and not cover as well as what situation to call because I have no idea. I have two houses that are covered under the home warranty. If there is anything broken, I call. But I'm not sure how much I have to pay out. Other than that, I've had a professional experience. When my AC kept running but the heat didn't work, I called American Home Shield. Two hours later, a guy contacted me to make an appointment. A guy came over. There was something wrong with the fan and he tried to fix that but it didn't work. He came two times. In the end, the heat pump was changed.

All of the switches where I plug in electrical items had gone out in half of my kitchen. I went to Home Depot, bought a replacement switch and put it on myself, but it still didn't work. I called American Home Shield to have the tech take a look and see what happened. He did a good job. Apparently, I didn't put that switch in correctly, and he fixed it. It was critical because I couldn't use any other socket. So, I couldn't use my microwave or can opener. I had to have it done.

Every time I turned the AC on, hot air came out. The tech came out perfectly and realized it was the Nest display after he checked. He changed the display and everything was working. American Home Shield also helped us out with a refrigerator and all that type of stuff that we had problems with.

When the garage door opener was not working, the contractor did a good job of scheduling a time for me and showing up when they said they would, and took good care of me. They were very respectful. They made sure that they went through things with me before they left so we knew it was taken care of. I asked them at the time that they came out, not covered by American Home Shield but on a pay basis, to put an emergency release on the door. They did put one on and installed it on the top panel of the door. I'm old, fat and unfit, so it wasn’t too easy to get to. But the technician said, “Sir, that's where they tell us to install it. I don't know what to tell you." But I talked to the owner. I got two garage doors. They are gonna put another one on there and will just charge me for parts. That's perfectly okay. I'm a big believer in having an AHS policy. It has proven to be a very good protection for me. And I recommend it all the time. When people tell me they had a horrible expense with their air conditioner, their water heater or something, I would be like, “Dude, American Home Shield. Don't be dumb.”

I've been happy with the people that American Home Shield sent out to me. They've always been very professional and accommodating. Recently, All Valley Appliances came out and they've been here on several occasions on several needs. They've always conducted themselves accordingly, professionally, and right to the point found the problem and were gone. The repairmen have always been very cordial, too.

We have the separate handles on our faucets. And whenever you would use the one on the right, it wouldn't stop turning and then the water wouldn't turn off. Then as you would pull it towards you, like a few times it would work, then all of a sudden, it would get harder to turn. Then it would turn super easily. Then it just wouldn't shut off at all. The service guy from DFW replaced that three or four times and he was like, "Ma'am, this is kind of what happens with these. And then typically, we have to replace them even though they're Moen faucets, they have to be replaced. There's nothing we can do, which is going to continue to happen." And exactly like he said, it just continued to happen.

Our keypad wasn't working properly and service people fixed it. They were professional about everything and I'm very satisfied with the work that was done. The only improvement for American Home Shield is for customers like us to have a faster response from the contractor to do the work instead of waiting for 24 to 48 hours before the contractor gets in touch with us. We should also have a choice of more than one contractor.

The service guy who came bend over backwards to get everything done. It was a big job that he had to do, and he did a great job. We didn't have any air. So, we called American Home Shield and he was sent out. He checked everything out. He said, "There's a leak somewhere. You don't have any Freon." He finally found the leak and it was in the condenser coils. He said that was a big job but he could repair it. He needed to get it fixed somewhere. He had to take the coils out and take them to the repair shop. He came back a few days later, had it fixed and then he had to fill up the Freon again. We did have to pay some extra for the Freon. I like having the warranty especially since this would have been an extremely high repair. Usually, when I buy this kind of protection, I never have anything going wrong. So, I was very happy that I had AHS. I recommended them to somebody else who bought a condominium in Fort Myers, and he did.

The month before, I noticed that the water bill was a little higher than usual, but I didn't know what to make of it. Then somebody showed up my door from the water company saying the same thing, and so there's either a leak outside or inside our house. I was in my office and I noticed that the toilet upstairs sounded like it wasn't shutting off. I jiggled the chain and saw that it was still making a noise. I looked inside and the flapper was all corroded.

The repairs on one bathroom are fine. The other issue was not occurring while the plumber was out, and then it started up later on after he left. I'll have to call T Mayes Plumbing back to have them come out to address it. They were pretty quick, pretty efficient, and in and out. American Home Shield is nice in cases like this where I have something crazy go wrong and I need somebody to address it. The only challenge that I have with them is that it takes a little bit longer than it should. For me, sanitation is one of those things that should be addressed in 24 hours or less. If it's going to take them a few days to schedule something, that's a bit of a problem. I could have gone with another company, and I don't know what my cost would have been, but I would have had it at least looked at when the problem was still occurring. I might have had a better chance of getting it resolved and not having to go through that inconvenience.

I sent in a claim for a clogged drain and the contractor that came out was excellent. They knew what the problem was and took care of it right away. Overall, AHS is excellent and the process of submitting a claim is easy online. But when trying to get somebody on customer service, sometimes you can't understand them. I had another issue when I asked for Bonafide Plumbing because they did such a great job. But they said no and I had to go with somebody else. So now I’m working with a different company who hasn't been as great as Bonafide Plumbing.

I've done several claims through American Home Shield and it's been an awesome experience. I've dealt with Quality Appliance several times because they've repaired several of my appliances and they've always been excellent. They call 30 minutes before coming to the house. With the last claim I did, the contractor fixed the water in my refrigerator but the icemaker did not get fixed. I did a recall and the appliance company came back out and fixed the icemaker without me having to pay another deductible. That was kind of cool.

Everything's good with my experiences with the techs sent out by AHS. They've been fine.

The stovetop wasn't getting power from the wall and the problem turned out to be the breaker box. The technician told us that we needed to call an electrician because he couldn't fix it. I didn't use American Home Shield for that because we had electric electrical work done on the house and it was covered under our warranty. But AHS did fine.

We had one issue about a year ago now. We were unhappy with the plumber that came out. My husband complained to AHS about the service that we received but they didn't rectify the issue. My husband got so upset and he canceled. But I encouraged him to rejoin. Then, we had Carolina Air Heating & Cooling come out for a maintenance check on the air conditioner and their service was good.

I scheduled a maintenance for the AC to get a checkup and make sure that everything was up and running. The techs took about two weeks to come out but the service was very good. The AC was low on Freon, which was the only issue. That was the first time I requested any service from American Home Shield and it was simple. I went online and clicked “request service”. Even if you don’t use the home warranty, the best thing about having it is peace of mind, just knowing that if something breaks, you don't have to worry about coming out of pocket for a huge expense.

My in-laws had Home Shield and they raved about how it took a lot of stress off of them. That made sense for me. My service with the home warranty has been good to this point. I did a claim through their website for our air conditioner that wasn't cooling and the website worked very well. I got a text message later saying someone would contact me. Technicians came out, fixed what needed to be fixed, and got the job done fairly quickly. Everything's functioning just fine.

One should really should a home warranty because if you have a major expense, you're not going to pay full price. You're going to have a portion of it or sometimes, it's covered completely. Also, a warranty is good to have if you have to replace an appliance. When I call in a claim to American Home Shield, they dispatch someone in the area pretty quickly. We had a water heater that was 30 something years old and it wasn't working as it should. When we called in the claim, we had an appointment within two days. Technicians came out and did an inspection. They then came back and put in the replacement water heater two days later. It was really quick. American Home Shield paid for whatever their portion was and we had to pay for some extra lines that were old. The process was pretty simple. We used the warranty for a garbage disposal repair and that was pretty easy too.

The front panel wasn’t operative, which means the dishwasher wasn't operating correctly. We just told American Home Shield what the symptoms were. This particular time, everything went through smoothly. However, we've had issues with AHS before. In the last year or two, there have been a couple of instances where it seemed that there was a lot of jumping through hoops to get AHS to hold up their end of the deal. There was an instance in which my wife was signed up for an AHS program for one of the houses that we owned, at a certain rate, and then at the end of the year, when she started looking back at what was taken out of the account, the amount that was pulled was three times more than what she was told the billing would be. And that's not a very good reputation to have.

The guy who came out was really nice, professional, and thorough. He had to replace the coil in the air conditioning unit and it's been working fine since. But it started freezing up the day after and I called them about it. The tech said that they were going to get in touch with AHS because they said that they were booked up, so they were going to have to see about going through another company. So far, I haven't gotten anything back from that, but I haven't followed up on it either. The AC hasn't done it since though, so it's good. Other than that, I submit my claims online through my account with AHS and everything is pretty easy and self-explanatory. They've also been prompt with getting things done and it's not very costly.

It's been a great experience. When the tech says he's gonna be here, he's here and he doesn't waste my time. With AHS, it's an easy process with excellent result.

I really appreciated the technician that came out because I could understand him. He was American. I've had experiences before where the tech that came in and they were good, but there was a language barrier. That can't be helped, but I sort through it anyway. But this guy was great. He even offered suggestions and asking him some questions about replacing things. He was honest in saying, "No, this isn't gonna happen and this is why." He understood the business of what American Home Shield will and will not replace. So he came in and fixed the problem. He was professional in the whole nine yards.

The person that came for the garbage disposal claim was right on time. He fixed it and it was a great service. But the contractor for our refrigerator claim didn't come out. We put that claim in almost two weeks ago. They weren't returning my husband's phone calls. They just called back this morning to say that someone would be out tomorrow, but that was only after American Home Shield had to call them.

One of our toilets wouldn't flush most of the time. Hugheys Plumbing fixed that and they did a good job. They were on it and they were on time.

When I'm asking Home Shield to request for service, it just takes me couple of minutes. It's really easy. I go online to Home Shield, and I get their 1-800 number. I call it and it goes back to a person automatically who then asks me what I need and what item is broken. I had a recent claim and the two people who came were both knowledgeable. They were quick, respectful and good people. The problem was that the item wasn't working and when they were done, it's working better than before.

We have had an ongoing issue in the house. The first company that came out was Brick Street Plumbing. The gentleman came over and found something eroded up, as the pipes in the upper floor were crossed and causing whatever the issue was. American Home Shield did not want to approve it because it would have involved a modification. It really did not seem to sit well with me because we had been in the house for two and a half years. The pipes didn't necessarily just cross themselves to create the issue that we had been experiencing about the last month where our hot water depletes very fast. It would sound like there was a faucet running almost in the home, but we couldn't see water or wetness or damage from the leak anywhere.

My clothes dryer went out. American Home Shield told me the name of the contractor and I looked them up and they had extremely poor ratings. So I called AHS and told them that I wanted another contractor. Their first response was that it was up to them to pick the contractor. So I asked if I was supposed to sit back and have someone do this poor work come to my house. Then my only option was to cancel and they immediately gave me somebody else.

AHS responded quickly and took care of the problem. Submitting the claim was very easy. I just went online and put in the claim. Then within 12 hours, I had a schedule. All in all, AHS is a good company and I was happy using them.

Everything that we've called in has been fixed. We recently had a leak in an upstairs bathroom that leaked through the ceiling in the downstairs bathroom. We weren't sure where the leak was coming from. We thought we had checked everything. We had turned off the water. That stopped it. But then when we turned it back on, it ended up being the seal of the toilet upstairs. It wasn't bolted down tight enough and that allowed it to leak. So the tech figured it out very quickly and he replaced all the inside stuff in the tank. It's been fine ever since then.

AHS is a little expensive, but I've been satisfied with them. We had some electrical outlets that weren't working and it was a case that the electrician had to change something. He did a great job.

Kelsch Services repaired my drywall that a plumber had to cut a hole off to get to a leak. Their tech was fast and efficient.

We emailed American Home Shield to get our HVAC unit serviced and they set it all up. They sent me an email letting me know that it was set up and who would be calling me. The contractor called me on time and we talked for a moment or two. They said they would call 30 minutes ahead of time on the way here and they did. They were there exactly on time and did the job. They came back through and said the unit was good. Also, they did excellent on the COVID restrictions. Overall, they did a very, very, very excellent job. The technician was wonderful. The only thing was that this service would have only cost $59 but the cost through Home Shield was $100. Other than that, I like Home Shield. They present to me the old saying of, "The customer is always right," and that makes me feel comfortable. I'm gonna keep them unless their rate goes up, then I will be looking again.

American Home Shield seemed like a fair price. Recently, my kid stuffed toilet paper down our sink. The contractor called me right away, got it scheduled, and it was all resolved very quickly. The tech was awesome. My other two claims were for electrical issues and I've been satisfied on those.

The most frustrating part of the claim process is if you can't make it work with a contractor. They don't give any wiggle room. Right away, I would get a text message from the contractor saying they would be at my house in a two-hour window. If I'm not there, then they would cancel and make me resubmit and pay again. Then I have to wait for reimbursement through AHS.

American Home Shield has a tendency to pick very qualified technicians. They are quick to set up the appointment and they’re always very accommodating, polite, and courteous. Also, everybody has been very cautious and they came to the door with a mask on. I dropped a nickel down in the garbage disposal accidentally. It was on the edge of the counter. I had cleaned out pockets from laundry and just paused it there. Then it rattled and cranked. I didn't want to run it again because I thought that I would damage things. When the technician got here, the nickel had dropped down to a safe place so it wasn't making noise and it worked perfectly. So I was out 100 bucks for nothing. Other than that, the air conditioning guy we had was stellar.

My stove's burners weren't coming on and the icemaker wasn't making ice. I called and spoke with someone at AHS then the tech came out on the same day. But they didn't fix it for a week as they had to wait for the parts to come in. Everything's working good now and the tech who was here was very professional and clean. He took off his shoes when he came into my house and he was very nice. I work from home, so at the time, I had to work and I was with my patient. And he stayed. He went downstairs and he texted me when he left, so I was able to go downstairs, lock my door, and put my alarm on.

The technicians are great. However, the service sucks because American Home Shield doesn't cover anything. We're more out of pocket than anything else. If I'm gonna have them, I might as well just put the money up. They're pretty much useless. Like for our AC, it cost us $900 to get it fixed. They didn't cover the stuff that was wrong with it. Then we've had plumbing issues and they didn't cover that either. They just take money. I had them out for our washing machine and that was the only thing that they covered. I gave them the $75 deductible, but then I gotta come out of my pocket for another $900. It was pretty stupid. It wasn’t working for us. I'm almost at the end of it in July and I don't think I'm going to renew it.

The contractor did a very good job when we had a refrigerant leak. The tech let me know what he thought they would be doing. He had to call American Home Shield and get the work authorized. I scheduled them back out to do the work within a few days and he came back out. However, I'm a little bit leery sometimes with some of the contractors and you can't request the one that you want. I had one that was rude. I didn't want to work with him again. Apparently, he had a few complaints and American Home Shield assigned me somebody else.

There was a problem with the pool pump and Bob's Pool & Spa was able to locate the problem fairly quickly and get everything going again. We've had claims on and off throughout the last four years and they've been great with every single one. American Home Shield is very responsive. I'd recommend them to anybody. I have several friends who have home warranties with other companies and they've been nightmares. But we've had absolutely no issues with AHS.

My dishwasher was running cold water and not hot water. The tech that came said it looked like the lines might have been switched. He was gonna tell American Home Shield that a plumber would need to come. One thing about American Home shield is when you call them for certain things, they tell you, "That's your fault. It's not our fault. We can't do anything about it." They said that there was foreign material that went in my dryer. I guess it did because the filter melted. I had technicians come out to fix the dryer and they didn't. I ended up trashing the dryer and bought a brand new one. I have a problem with that. There are a lot of home warranties out here and I picked American Home Shield because a friend of mine was telling me how good they were. She ended up leaving them then came back.

AHS sent someone to repair the dishwasher. It was leaking. The tech came out and looked at the dishwasher, found the leak, said he had to order a part, and when the part came in, they called and came back and put it in there. The leak was fixed and I was able to use the dishwasher and it's been working perfectly ever since. The AHS claims reps have been cooperative. They usually say that they'll give us a call back when they get ahold of somebody, and they do, and they let us know when to expect them. We then get a call from the person they've contracted to set up a time. We've also dealt with American Home Shield before in the past and we've never had a problem. They've always sent somebody out and fixed the problem. Go ahead and get the coverage.

It was a good experience when JR Plumbing came out recently. The gentleman was extremely professional and did a good job of fixing the problem quickly. I also had a claim not too long ago that was denied at another residence I have. I wasn't notified of their denial in the best way. It caused a delay in me requesting a second opinion. They have a stipulation in their contract to request a second opinion within seven days. So I barely made that time requirement because of me being notified so late. Maybe they could have an automated system where there's an email that comes out and says, "Your claim was denied. If you'd like a second opinion, please engage us." It'd be good if that communication process was a little more robust. But I've been with American Home Shield for over a decade and they've done well by me over the years, for the most part.

When the vendors came out, my garbage disposal was leaking. Everything's great since then. Made a big difference because I had to watch for water leaking and have a bucket under the sink, and I didn't have to do that now.

The plumber J&M sent out was friendly. He did a quick fix and it's still holding up. My experience with AHS was really easy and the email confirmations and the response were quick.

One of the burners of the electric stove wasn't working properly. The tech called to know exactly what the problem was and what model of the stove we have to get the stove. He took probably two days to get that part and come in to fix it. And now, the stove is working well. Every time I need American Home Shield’s help, they send a technician right away. So, we are happy with the service.

Sometimes, AHS doesn't call back when I call. The overall claim process was most of the time, good, sometimes, meh. We had a plumbing situation that we never got any help with. AHS said they couldn't find anybody to do it. We just ended up calling our own plumber. A fix-it man. But then recently, our bathroom outlets went out. The guy that was sent out fixed those and he was fantastic.

I've had American Home Shield since we owned our house, which is a few months, and they’ve been good so far. I'd definitely recommend them. I recommended them to my father-in-law, and he’s about to call them soon.

My heater would not turn on. It was sounding like it was an engine trying to get started. The tech, Dane, did have to come back a few times because the mounts on it broke. That had to be repaired. The control panel wasn't kicking on so the heater wouldn't come on. Dane had to come back and get that repaired also. It took five or so days to get it all fixed because of it being an older unit and having to get the parts in. Because I work from home, he’d let me know he was on his way so I could unlock the gate so he could come in and take care of everything. He would call me when he was done so I could still continue to work and not get in trouble.

In our case, I had Sears people come out twice, which is A&E. The first thing they told me was, “Oh, we don't do Bosch.” But when I put in my claim, I put that it's a Bosch item. So, why does American Home Shield allow them to jump in and take care of it? The latest service person just came. He opened my refrigerator, took out a door, shut the door and closed the fridge. He said, “I can't diagnose it.” When customers put in the item and the brand that they have, AHS should make sure the company that is going to take the call can service it.

When I was on the phone with one of the people that initially made the account, they said, "As your first thing, would you like to go ahead and schedule your rekey?" We just bought the house so I was about to change it myself. I didn't know American Home Shield had a rekey service. I went with it and the tech got it done really fast so that was nice. The locks are great. I haven't even had to put any of that carbon powder stuff in them but they've been really smooth. However, he couldn't do the glass front door or the back sliding door so there are two locks that I still have to rekey. Also, it would have been good if I could have paid more securely over some secure site.

I wasn’t too happy about the part where it took three months to get a microwave in my home. That was a little ridiculous. I was actually going to cancel American Home Shield in November. But I had a better experience with my hot water tank. I have someone I work with that has American Home Shield and they like it. I was talking to him about my frustration with my microwave. He goes American Home Shield works and that they've helped him. He added that I had better keep my home warranty. After I let months roll past, I kept the home warranty. The end result for my microwave was fine. The company out of Masontown was good for installation. On the whole, I won't hesitate to recommend American Home Shield to anybody else.

The ice machine wouldn't dispense ice and the water system in my refrigerator didn't work. American Home Shield assigned a repair person to it right away and I was called by that person. He got the model number and told me he would order the parts. When the parts came in, he would effect the repair and that happened quickly. Everything went fine and the refrigerator is working like brand-new. AHS responded appropriately to my problem and I was kept in the loop all the way through the process by the tech. He was very professional and friendly. He got right down to business and had the refrigerator fixed in less than 15 minutes.

There was a light blown out in the laundry room and it caught on fire. There were flames coming from it. I turned it off, and I called American Home Shield. They sent somebody out who came and replaced it. There was a light over the top of the sink that the whole bracket was broken. He didn't replace that, so I had to pay for that one. He was able to fix the light in the kitchen. I didn't have to pay for that one. He was wonderful. He fixed everything within 15 to 20 minutes.

The outlets weren't working. The reps from American Home Shield were helpful. They scheduled for a technician to come out to make the repairs. The tech who came was knowledgeable about what was going on, and he did the repairs. I've had other claims to AHS in the past and every time someone came out, they've been able to resolve the issue.

The icemaker for the fridge wasn't working. Fuller's Appliance Repair was sent and they communicated well. It just took a month or so to get the parts in. But it's been fine now.

We received a notice from American Home Shield to have the air conditioning checked for $75 and I called them to make the appointment. The rep I talked to on the phone was very good and when the tech came out, there was limited interaction due to COVID. Initially, he wasn't going to come in the house but I said I had another filter here. So, he said he could come in and replace that for me in our furnace, and he did. We also had trouble with the refrigerator when we first moved into this house and the service was excellent during that time. All in all, AHS has been very good and we just renewed our contract with them for another year.

The only problem with the claim experience was after we had a good experience, I got a bill that American Home Shield is raising the rate. I called over there and the one I talked to said, "Oh, we have to raise our rates to pay for the inflation." I'm disheartened about the raise. I don't know if I'm gonna be with AHS much longer because I got a renewal coming. But I've shopped around now some other places, and they're willing to do the better rates. So why would I stay with American Home Shield when I'm being forced to vacate their program because of the rate increase?

Our AC quit working. Submitting the claim was easy. The original technician was great. Seemed to know what he was doing, was thorough, and explained everything. The tech sent out a supervisor the next day who happened to be more of a salesman. He didn't even look at our unit or verify what the issue was, and came to sell us a unit that we didn't need. And that was verified by another technician that we just hired on our own. We didn't even use the American Home Shield because we had to hire somebody to come out. We didn't want to pay $16,000 for a new unit that we only had to pay $300 for. It was not a good experience with that company.

I had claims to American Home Shield on our air conditioner and a furnace. The air conditioner blew up. The technicians who came were good. They put a new one in. On the furnace, the belt broke off. It quit blowing air. American Home Shield got a lot of calls already and they're busy but they’re doing pretty good.

American Home Shield is a good quality company. I like the promptness, the good customer service, and identifying and fixing the problem right then and there.

American Home Shield is a really good company. They're accurate, they're fast, and their prices are reasonable. They're doing great as they are. With my first claim, I was having a leak behind my refrigerator. It was addressed very promptly and efficiently.

We had a warm day and rather than waiting until summer to find out, I turned my air conditioning on. Lo and behold, it did not work. It was blowing warm air and the outside unit wasn't coming on. I immediately put in a request to American Home Shield. The contractor responded to me that day. Someone came out the next day. It was whiz bang fast, which I was very pleased with. The guy that came out spent about an hour troubleshooting the system, determined that the wiring had been frayed or got disconnected, hooked it up, and I was back in business lickety split.

There was a malfunction of our dishwasher. I called American Home Shield and they said a contractor would come out in 48 hours, but it would probably be within the day. Their agents were very pleasant and wanted to help me. But they weren't always the most knowledgeable. It was difficult for the agent to figure out what was wrong with the dishwasher. But the contractor diagnosed the problem promptly, and it has been fine. The fix would cost almost as much as a new dishwasher so AHS gave me a credit towards a new one.

When I would use the garbage disposal, it was sending stuff back up the other sink, so it wasn't draining. The people from ASAP Plumbing did a magnificent job of addressing it. They came in and checked the garbage disposal and figured out that wasn't really the major problem. It was more of a blockage, so they called American Home Shield and asked for an approval to work on the blockage, which they approved, and then they took care of the problem. It was handled very well. It took about a week, but that was more on ASAP’s part than American Home Shield. They did call ASAP within 24 hours, but they weren't able to come out until the end of the week. They came in on a Monday, but they weren't able to make it until Friday based on other scheduled appointments that are already in play.

We had an electrical issue and the tech got everything working. He was fast and efficient. He answered all my questions and looked at some other stuff that I didn't even ask for. The only mishap there was the time difference. I know he came from quite a ways out to get to Midland, so I asked for the company to give me a call 45 minutes ahead of time. Then on the day that the tech came out, I was at work and I had to have somebody go to the house to meet him there and try to get the house open so he could get to work. But he waited around until I got somebody there and he was great.

American Home Shield is okay but sometimes I have problems with them because they just want to automatically turn everything down and get the copay. I had a claim for an electrical problem when I first moved into the house. The technicians said it was probably the wiring and they needed to get in the wall. I have a 1953 house. It's a brick house made of cinder blocks so when technicians have to go into the wall, that is a problem because they would have to drill and then cement it. American Home Shield didn't want to pay to go into the wall and to repair the wall after. All they wanted was to repair the wire. That didn't make sense to me. I pay them $75 to replace a 29-cent wire and they leave the damage.

American Home Shield keeps stonewalling. Two AC companies have come out here and said that I need a new inside unit and outside unit. In my contract, it says it covers both units in which they agreed to replace. I even hired somebody and paid another technician on my own to come out here. I didn't tell him anything they said but he said both units had to be replaced. My unit is 22 years old. You cannot run this new freon that they have through that same tubing as it'll completely destroy the unit. Within two years, you'll be needing another new unit.

I submitted a claim online with AHS for my pool pump. Then they had someone call me. They set up an appointment, they came out and fixed it.

I did the inspection that was by American Home Shield offered online. I have two units. One of them, something was on its way out, so the recommendation was to replace it now before I don't have AC in one of my units for the summer. It was bad. The initial appointment, I did online. The second one, I called because that's when we found out the part needed to be replaced because it was bad. So then I just called and asked to make sure that the same company was used. The guy was awesome. He was very detailed, explained everything, told us that when he came back out, we didn't need to be home because he didn't need access to inside the house. He just needed to replace the part and then he left the old one on the front porch, so we knew he was there. And he called. The communication was great.

Others should definitely go with American Home Shield. With the purchase of both of our houses, the previous homeowners had purchased the policy and when it came time to renew, we've always renewed. Recently, the piece on the bottom of the faucet fell off it and we needed the faucet to be replaced. It's still leaking and we're waiting on another part to come in but the guy that came in was helpful and explained everything to me.

My outside faucet started spraying and the contractor knew immediately what it was. They had it fixed in 10 minutes. They were the nicest people. I go online to submit claims to American Home Shield. In the old days, you might have hung on a while but they’ve been good and if I had a problem, it’s usually addressed. It's a pleasure to have them find somebody and to book it. It's very stress-free for me.

The HVAC system was blowing cold air on heat and was not blowing any cold air at all. The guy that came out repaired the thermostat. The wiring in the thermostat apparently was wrong. He was very professional, arrived on time, did his job quickly, and explained what was going on. AHS did great for us.

The ice maker broke and Sears was very professional and did a good job when they came out.

I've always enjoyed working with Sears. They’re very courteous and helpful. I really like that group. They got very good customer service. As far as American Home Shield, I do my claims over the phone and the wait time is a little less than it used to be. It’s getting better. They still need to work on the timing a little bit more, but as far as working to get you someone out quickly, and per you requested, it is so much better. I just think they should wait until the service person comes out before they charge the accounts. If there are any changes, you would have already paid the fee. They need to go back to when they wait three days before they charge the account. So at least, the person gets a chance to come and check on what needs to be done. American Home Shield doesn't do the incentives for the referrals. They need to look into doing that, too. I referred several people and I have never gotten an incentive for it.

American Home Shield sends me a monthly newsletter. I also received a supplement saying that it was time to do an annual inspection. So I did online that way and then I received a call the following day. Then the day after that, the technician came out and did the inspection. He was here for 15 minutes and he said that the Freon was fine. He practiced his social distancing and he wore his mask when he came to the door. I also had the annual inspection done in my other property in Arizona and they found something wrong with the board and then I had to submit a subsequent repair for that.

The gentleman came in a timely manner when I had a claim for the element in the oven of the cookstove that had gone out. He pulled the stove out and I saw him working with wires in the upper part of the stove in the back. He completed the job. He was very professional. So far, it's worked just fine. When I made the request for the service, I paid the service fee of $75 and then they had the company to call to set up the time of service. They told me who the servicer would be and the appointment that they made was within a reasonable amount of time. It was no more than three days and it was the best they could do. But it was not an extreme emergency at any rate. Overall, the service was fine. I appreciated them coming out and taking care of the issue. If your appliance needs to be replaced, AHS will replace it with something of equal value. If you want something more, you have to pay for the upgrade.

Shields addressed the issue very well with our water heater that was not working. It was a tripped circuit breaker. The actual water heater system was turned off. It began to work once the breaker was reset, and the Shields plumber identified that the switch was off. The switch is located in an area that's not convenient or easy to see. Once he turned it on, the water started to heat up. That was my first claim to American Home Shield, and it was a simple process. I still have an issue with the water heater, but I've called and made the claim through the automated system. The first time, I called in-person, and then I made the claim online. The second time I called, the automated system set up everything and told me that since it's for the previous claim, I won't be charged. I do appreciate that. So far, having AHS is worth it.

One of the first claims that American Home Shield worked on was a dishwasher that went out. We ended up upgrading it. There was also an electrical problem with a dryer that they had to replace a cable. These were done at different times in the last 20 years of being with them. We had some electrical issues recently and the visiting contractor was very good. Our experiences have been fantastic. We have been very satisfied with all the service. The only problem that we had was we still have heat and air conditioning equipment that are fairly old. A piece had to be replaced in one of the equipment. Then the coolant that is used for that is supposedly being phased out. We ended up having to spend about $800 on refilling the coolant system.

I'd just call American Home Shield and they would make all the arrangements. I pay my $75 and that's it. It's easy to deal with them. With my recent claim, Vail Heating and Cooling came and checked the unit all out. Everything seemed to be fine and they left. Then the fan in our freezer and the refrigerator freezer had given out and the contractor came and replaced it. I'd certainly pass the good news on to other people about American Home Shield. As a new homeowner, when you are faced with some of these little things, it's annoying. When you have somebody that can take care of it, that's great.

Most of the experiences have been excellent. I recently had an issue with the heat in the spa and the technician was probably one of the best ones that I had that have ever come out here. He knew his stuff and corrected things other people have done wrong. I was so happy to have him. The last people I had could not get anything done. After that, there was a leak that sprung in the housing of the motor and he got that fixed really quick. I would recommend the contractor anytime to anybody. It takes time to get American Home Shield to get a claim processed sometimes but the last time, I had on the phone a man from the Philippines. He was excellent. I've had some others that have been from Trinidad and other places and they've been good too.

We recently had an air conditioning repair. There was leaking water into a collection pan. The person that came out addressed it very quickly and efficiently. He had the parts with him and was able to get it resolved. I was very happy with the service. American Home Shield had serviced a refrigerator and garbage disposal for me as well. In the fall, they did an annual heating unit maintenance service. All my interactions have been great.

I had a plumbing issue and the claim was addressed very well. The guy was very knowledgeable and he helped me out with it. Our injector pump would not stop running so he did what he had to do to fix it. He was there for about 15 minutes. Everything has worked out well with the claims I’ve had with American Home Shield other than the one issue we had with the dryer.

The Maytag dryer stopped turning and it was the door switch. The tech replaced it and it works fine. American Home Shield does everything they say they're going to do and it's easy to start the process when you need a service call. Everybody's always professional and gets the job done.

There was water pouring out of the AC and Union Services said the line outside the house was plugged so they vacuumed it out. It's been working pretty good ever since.

We had a leaky kitchen faucet. I followed the American Home Shield's website and the instructions on what was supposed to do when I needed somebody to do something. PHD Mechanical came out and they all held up to their word. One thing I don't like about the website is that I spent the time doing survey and it didn't even work. But AHS is great so far. I had a good experience.

Every time American Home Shield sends a certain company that I’ve asked them not to, they're always trying to upcharge just to fix something. I had a toilet issue where the bowl was cracked. The plumbing company was saying that my toilet wasn’t covered but it was covered in my plan. So this company told me that they'd fix the toilet for $400. They wanted me to pay for that. But you could get a toilet for $70, $80, to $100.

Submitting our claim was simple. I had three repair people come in and one of them helped with our light, electrical outlet, and doorbell.

AHS is convenient and their price is good. Our recent claim experience was amazing. The ice maker was repaired and it's working well. But for the microwave, they said the piece that they need will cost more than the microwave.

We had problems with our circulating pump, so it had to be replaced. We submitted a claim with AHS and the service was exemplary. They took care of the that immediately and the people that they sent were fabulous. But we had a failure of our mitigation system for radon and the fan went. I have a sickly daughter at home with a compromised immune system because of Lyme disease, and a 90-year-old mother-in-law I'm taking care of, so I called my local person. They came over within a day and put a new one in. I kept all the receipts and even if it was more expensive than normal, I should have been reimbursed what was fair and customary.

It felt that something was inside the garbage disposal. The tech came in and got right to work. He reopened the pipe back up so the water can drain down.

I submitted the claim with American Home Shield online and the website is good. It was a rekey because we just moved in, and it was all fine.

I got up one morning and noticed we had no hot water. So, I went to the garage for something and saw water everywhere. Apparently, the water heater was leaking. I called AHS and they dispatched Patrick and his son. They did an excellent job and they were very quick. They were out there within about 30 minutes. They evaluated the situation and told us that we were going to get a new water heater. They went to a store somewhere, got it, and brought it right over. And this all started about 8:00 o'clock that morning and we'd not had breakfast. We told Patrick that we were going to go get breakfast and he said they wouldn't be finished for about two and a half hours. So, we said we'd be back before then and we took off.

Anytime we've needed some assistance, American Home Shield has been able to come through and take care of the issues. They were very professional, very courteous, knew what they were doing, and they got it done. Wright Appliance did very well. They repaired the refrigerator, and they discovered that it was the thermostat that was working intermittently. They were able to take care of the issue right then and there. Everything is cold in the freezer now.

The dishwasher stopped working. The computer panelboard was burnt out. American Home Shield arranged for A & H, and they called and made an appointment. But we had to wait for a long time. It was from February to late March. The second time was a part they had to wait for. But it's now like brand new.

We had raw sewage in our basement and it was an emergent situation. I called after hours and AHS said that someone would get with me first thing n the morning. I called in the morning between 7:00 and 8:00 and they had someone with us by 10:00. Go Direct had great service. The sewer line backed up and the plumber cleaned that out. He scoped it with the camera to make sure there were no other blockages all the way to the mainline to the street. It was clear. We flushed everything around the washer and it's been fine.

The man who came for our AC inspection was very knowledgeable and it didn't take him long to evaluate our system. He explained to me some things about our AC and answered some questions for me, so I was very satisfied with the service. American Home Shield is a good business to work with.

The American Home Shield service is doing fine for me. I have septics out where I live and that's the only thing that they don't help me to fix. I had to get a different company also just for that one particular thing. But other than that, they've been prompt about getting me a serviceman, or whatever that I need out here for different reasons, or things that I've needed to be repaired or replaced. If I had issues, I called them back. If they couldn't find somebody right away, they usually try the second time. Because with this pandemic, it has been hard. And then we've had bad weather situations. I understand all that.

The display on the microwave was not working and the display on the stove was almost like it had condensation built up in it so we couldn't really see it very well. Kelly's Appliance Repair was very professional and clear with their communication. All of my expectations were met.

Prime Plumbing came for a leak under the kitchen sink. They fixed one end but I didn't notice that the other side was leaking. The garbage disposal had a crack so they came back out with no problems and took care of it. There were two different technicians and they both explained to me what happened. They had the parts in their car and because of covid, they came in with masks and booties. The service from American Home Shield is great. They follow through. I have the electronic portion of their plan and the only thing is I didn't realize that they emailed it to me. It's not on their website so you have to go through like another website. I called them and they told me what to do.

I have two contracts with American Home Shield. One's at my house and I also pay for one for my mom and dad. I had an electrical claim this time for my home. When you click on the chain to turn the light on in my daughter's ceiling fan in her room, there would be popping and it blew about four bulbs. When the tech got here, he replaced a sensor inside of the ceiling fan. He said it's a sensor for the light inside the ceiling fan. I watched him take it apart. When he left, it worked, so he’s met his word. Lately, the claim submission process with AHS has been a little more demanding than it has been in the past. It would make it easier if they had an app. I tried that online thing, and it's a nightmare. Other than that, AHS takes care of me. They're great. It's just since COVID, the number of calls have gone up.

The claim submission process is easy but if you have a problem on a Saturday or Sunday, you're on your own until Monday, and depending on how busy it is will determine how soon the contractor can come out. Also, one time I had a guy come out for the furnace and I wanted to have my summer AC tune-up but I had to fail another claim for that so he couldn't do the tune-up. That doesn't make sense. If a tech is coming and willing to do it and I'm gonna have to pay the claim anyway, just let the tech do it.

American Home Shield has done quite a bit of work. They did my air conditioner and a refrigerator several times and my pool pumps as well as a garage door a couple times. They did my dryer once as well. Most of the time, the repair people have been good. There was one air conditioning company they sent out that was bad. They had to come out three times and they never fixed the problem. American Home Shield finally sent someone else out that took care of the job. However, it took a couple months between the time that it was running, and then it quit running, and they came out. It was an ordeal and I was really struggling. It was right in the middle of the summer too.

I would turn on the switch and the light wouldn't turn on. I was expecting American Home Shield's website to ask more questions when I made a claim but it didn't. I just checked off the part that said electrical and it was very simple. Then, I was given a three-hour window to expect the technician out and the contractor's reps were very courteous. When I got the phone call, I let them know that I was going to be leaving from work, so I didn't want to just be sitting there. And they said that the tech was going to call when he was 45 minutes out, and he did.

The furnace stopped working, and it wasn't heating anymore even though the unit was running. It was the igniter that had gone bad, and the service person who came replaced that. I also had a thermostat upstairs that ever since we moved in was kind of weird. It either overshot it or undershot it. It was either super hot or super cold. It never really balanced it out. He took care of that too while he was here. Submitting the claim to American Home Shield was a lot easier than I thought it would be. I just got online and did it. Within the day, somebody called me. The service was scheduled within that day, and the person came out the next Monday, which was good. It was a Saturday when I called.

The repair company was great. They're professional and they were able to handle our issue very well. We had a water heater leak and we did a combination of using the online service and calling American Home Shield. I wanted it to be done urgently and I wanted to see which one was faster. The website was good. It was easy to navigate and it was a lot faster than getting to call. It worked out. I also had an issue with one of the associates in American Home Shield, with one of the calls. She was mistaken with my coverage and she gave me the wrong information. Everything was taken care of, though. We ended up calling another associate and they were able to give us the proper info that was needed. The whole service overall was still good.