American Home Shield Reviews

The contractors came for my refrigerator and my microwave. When they came out for the microwave, it was an easy experience. The guy looked it up and then it was the center. He ordered it, and then he rescheduled again, came back and changed that. For the refrigerator, the guy came and he was like, "It's just an ice that's stuck," and then he left. Then the refrigerator continued doing what it was doing and then he came back. It was two parts that he had to order, so he ended up ordering the parts. I had to spend a week without a refrigerator and then last Saturday, he came and he changed everything. Now the refrigerator is working fine. Both of the contractors were really friendly and they did their job. The only issue with the refrigerator was I had to wait a week without a refrigerator. However, they had to order the parts and then wait until they got here. So, it was fairly easy. Just a little bit of a hassle not having a refrigerator.

Everybody that had shown up from American Home Shield was very professional. When my kitchen sink was draining very slowly, they sent out SAP Home Repair Services. A tech came in and he unstopped it and left very quickly. He was a very nice gentleman. He was able to do the repair the same day and he explained what he was doing and how he did it. Everything is working wonderfully.

Submitting the claim is easy to do. It’s a $75 payment each time, so you got to really think what it is you’re getting fixed, whether it’s going to be $75 or less. Other than that, it's fine. Everything was taken care of. Affordable Heat and Air was knowledgeable, very professional, and customer-friendly. That’s the biggest thing with me. I don’t want somebody coming that doesn’t have any customer relations with anybody. I like Home Shield because it takes care of a lot that would have killed me and my pocket.

The central air quit working. The AHS website seemed to work fine when I filed the claim but I would have loved it if A-US Air Conditioning came out in just a couple of days. It was in July in hot weather and in Southeast Texas. They got here within five days. They let me know within 24 hours that they had me on the list, but that was the soonest they could get to me. Other than that, they were fantastic. Since then, I have no issues with the central air conditioning and it made our home tolerable. Overall, I'm pleased that I've ended up with American Home Shield.

Our refrigerator was broken, so I called AHS to fix it and it was simple and easy submitting the claim. The technician who came out was great. He had to order parts and we're waiting for it to be repaired.

I had people come out and do plumbing two weeks ago. It was Home Choice Services and they did a great job. They came out right at the end of the time when they said that they were gonna be here, and then there were two toilets and two drains that I had problems with not working properly. The technician did the work quickly. He was also very helpful, professional, and showed me afterwards what he had done. Everything has been working really well since then. Today, A-1 Appliance came out and they completed an electrical problem with a major appliance, my cooktop. All in all, American Home Shield is good. There is just one order that is confusing and I wanna know how it's gonna be followed up on. Right now, I've been trying to figure out how to reach them, if I have to go online again or if there's a phone number I can call or what I can do to deal with the refrigerator issue.

My air conditioner broke. I submitted a claim online to American Home Shield and found their site very accessible. It was very friendly to use and everything was easy. They gave me a timeframe during which their contractor from Myers Comfort Specialists would contact me to set up a date. When they tech came, he was very timely. He was done with the job in 20 minutes and my air was back up and running. My unit is old and AHS will just keep patching it until it bonks out. Myers replaced the fan and though the unit came back on, it still has issues.

I asked if the company that was coming would be the same company that worked before because that's who I wanted. We used Climate Masters the last time. They came, did the job and then they were gone. They were awesome and that's why I asked for them again. The company before them had all types of excuses and I didn't like them. This time, my air conditioner stopped working and Climate Masters came and got my stuff together. Home Shield is awesome too. I got the coverage and I don't have to pay a large amount out of pocket.

It was very easy to use the system to call and speak to someone for a claim. They were very fast about getting assistance for me. The company called me the same day and I was scheduled for the next day. They came out earlier than expected and the AC is running very well after the service. Everything went very well.

We really like American Home Shield. They've been really good. We've had little issues on and off with our heating and AC since we lived in this house. We've had to call them once or twice a year and they've helped get a contractor out here right away. It's been a great experience. Recently, one of our three garage doors stopped working. My wife sent an email and someone called that same day we made the complaint and said they'd have someone out in a couple of days. It took a week for someone to get out here. The garage door works fine now but my only concern with the whole process was that it took the contractor weeks to find the part. It took another two weeks before he could come out and replace it. He said he couldn't find the same size motor. He only had one that was bigger then he charged me $100 for the bigger motor.

The icemaker on our Samsung refrigerator stopped making ice. That was at my home in Marietta. A gentleman came out and did an assessment. He went through his tablet to look up whatever information he needed to look up. After he did all that, the assessment was we needed some type of computer board and an update. Apparently, Samsung puts out a series of refrigerators and with every new series, there’s an update. Apparently, we didn't have an update on ours. He said that if the update didn't work, they would pick another direction, either repairing it again or getting a new one. He said it would take about a week. So he put the order in.

We had a plumbing claim with Home Shield that Lake Plumbing came out for and they did great. But the claim that we had for the air conditioning was a nightmare. The guy came out and he didn't explain what was going on with the unit. He just wanted us to pay him $500 for refrigerant or Freon. We said we needed to talk but he left and he closed it out as if the claim was done. They told us everything was done and fine and we had to call back. We had so many long phone calls. I would be put on hold for over an hour and then they would hang up, probably by accident, and then I would call again. It was a nightmare. And we were sitting in 100-degree temperature. That contractor was horrible.

The gentleman that came out for our recent claim, came when he said he was gonna be here. He was here on time, practically a little bit earlier. He wasn't here very long because he saw the problem right away. He said he was gonna order the part and as soon as the part came in, then he was gonna call me back. Two days later, he called me back to tell me the part was in and he came out the same day and installed it. He also had gloves and mask on. I've had AHS for years and I absolutely love it. I've even encouraged my daughter to get it for her home in Vegas. She's one of their customers as well. When submitting a claim to AHS, I can call them or I can do it online. I always call ‘cause I like to write down the person that I spoke to and it's always been easy. I've never had an issue.

The garage door would only close three-quarters of the way down. Brutus Garage Door came out and fixed that. American Home Shield handled it great. The online system is fabulous and the customer service is amazing as long as you use the system. It's just that when you want to talk to somebody, it's impossible. You're on hold forever. Maybe it's because of COVID.

The fan quit running and the air conditioning unit didn't come on. I logged in on Home Shield's website on my phone and filed a claim. I was given three days to expect the contractors out and Airforce Heating & Cooling came out earlier. They were great. The tech came out and changed out the fan. It was 90 degrees in the house and he got it back down to 70, so it's good. Home Shield is worth it.

Anytime Lock & Key came fairly quickly. The locksmith was professional and phenomenal. The locks work. The service delivered was as promised. I've got another claim going with another product to be done but I'm happy with this experience.

My hot water heater went out. I was able to push the reset button on it. So if I wanted hot water to shower, I'd have to do it every morning and then wait about 45 minutes because I have it on 100% electric heater. Blue Collar came out quite quickly. The tech was wearing a mask when he came out. My garage is downstairs and I was able to open it up. He did his work in the garage and we maintained our distance. He was great. It worked out well. I'm satisfied and if I need anything, I'd like to call them again.

Huntington Service Company came out for a dishwasher that was leaking water. It was leaking down into my basement. So they came out, they isolated the problem, ordered the parts, and they were back out in a couple days. They did a great job. I placed the claim online with American Home Shield and I got a call in a day or two to schedule to have somebody come out. It worked out fine.

I had a refrigerator claim recently. It’s a GE refrigerator and water was leaking from the front of the freezer. I called AHS and they called me back and gave me the phone number of Hot Shot Appliance Service. They said the contractor would get in touch with me within 24 hours. The contractor came out and they unclogged the drainage. They were marvelous and I haven't seen a drop since. I had rags and towels underneath the refrigerator before the repair and now, I don't have anything down and it's cleaner. It's less worrisome for me. I have had AHS since 1999 and I have not had any difficulties. They've been very helpful.

My AC stopped blowing cold air. Submitting a claim for it to American Home Shield was easy. I just called them and they hooked me up with a repair guy in my area. The next morning, that repair company called and set up an appointment. They were out at my place that morning and fixed my problem. The contractor communicated well and the AC has been running well since then. AHS has provided awesome service so far. They're very prompt and very reliable.

My experience with American Home Shield was good. I ended up calling the contractor myself to schedule them ‘cause I needed a different day. They came and cleared the drain. They fixed the problem. So far, so good.

I googled home warranties and American Home Sheild was one of the first ones that came up. They were better fitting for my needs and their price was fair. Compared to some of the other contractors that I’ve had to use, I prefer Waters Edge Plumbing to come out ‘cause they call quickly, they find out what they're getting into and they used to send a guy out within a reasonable amount of time. A-1 Rapid Router, on the other hand, takes them at least a week to come out, if not longer, and I had to call them and keep calling.

I was very pleased with the contractors that came out for our plumbing issue. They did very well. The very day that I put in the request at American Home Shield, I got a phone call that day. The contractors were supposed to come out the next day, but they had a breakdown with their vehicle. They called me and let me know, and so they came the next day. The contractor looked at everything, he let me know that he was gonna have to order some parts and he communicated very well. My issue was fixed. There was a process to it. The water was leaking, so he came and he fixed the leak, and he stopped the leak. Then, he waited on the parts to come in for whatever else needed to be fixed. I was glad that he was able to stop the leak immediately. He followed back up with me too. American Home Shield is fine. I haven't had an issue with them.

I had a second time fighting with Home Shield about my AC unit because it was leaking water. The first time, the issue was a compressor. But this time, something wasn't right. When the Optimo Air tech came out, he was there about 10 minutes and it stopped leaking everywhere. He even showed me what I had to do. He told me that I just need to vacuum it out once a year or every two years and I'm good. But I wish they had done that the first time when a different company had come out. I would prefer to have Optimo Air come out every time if I have an AC issue.

The house wasn't getting cool. Unfortunately, it happened on a Friday afternoon. So we had to wait until the following Tuesday. But the guy that they sent out for Air Boss was great. His name was Kevin. He had it fixed and back up and running inside about 30 to 45 minutes. Submitting the claim with AHS was fine. Most of the people AHS sends out are completely fine. But there have been one or two times where the people they send out are like, "This needs to be done." I am like, "Well, isn't that what you're here for?" They say, "Oh, no, that's not what I do."

My shower and the faucets were leaking. The problem was it’s 30 years old, and Sancho Services had a hard time trying to find the parts to it. They finally found them and was able to fix it after three weeks with them and after a week or so with the first people that were very unprofessional. The first one that came said that the hot water and the cold water were both leaking but there was a bolt that broke off of the hot water and he said that was from excessive force on it, but it wasn’t. It was just 30 years old. He wouldn't even fix the hot water. He said, “Well, you’ll just have to deal with it later.” I didn't think that was very professional of him. That was the reason that we disagreed with it and the other company came out and they said, “No, that was just the wear and tear from the 30 years or so on the part.” So, they got the parts and fixed it for us.

The fella was very thorough about investigating the system. Unfortunately, this house has been pieced together like a patchwork quilt over the years and there really wasn't anything that could be done to improve the cooling in the part of the house where I didn't feel it was blowing out cool. It goes through the most convoluted long route to get to that final destination. It's like, "Just give it up. Go stay in the other rooms that are cool and wait until summer wears off." He did what he could, but he said if we were going to really fix it, it was going to be very expensive. It was going to be a major overhaul. I said at that point, I couldn't do that so we just let it go.

Our air conditioner wasn't working and Epic Heating and Air came out to check and fix it. At the same time, the technician found that the heater was out and put in a claim for it. They did a great job although they were a little slow. Also, we got a new heater, which we're grateful for, but it didn't seem right to have to pay $1,500 to have it retrofitted when I thought that would be covered by the warranty. That wasn't explained until you got the heater ordered. People don’t know that when you have something replaced, you have to pay extra to have it work. I'm paying for a warranty to cover things in my house and if it takes retrofitting, I would never have guessed in my life that I'd have to pay for it.

Paid for service call. Canceled service call. Per phone conversation (3 hr hold) refund should show up 7 days. Not. Called again. They forgot to input in computer. Wait another 7 days. Not. Called again. On hold 4 hours. Called again (2.5hrs). Refund not scheduled. Wait 14 days. Foreigner answering phone every time. Do not comprehend. Ask to speak to manager. On hold another 4 hrs. No one answered. No place on website to send email. Can not contact by phone because of terrible customer service. I have had their service 18+ years. Rates increase every year. I have used 6 times for AC. Told by repairmen that unit now needs to be replaced, AHS wants to keep repairing. DO NOT USE THESE PEOPLE.

Good luck speaking to a human. I've been on the phone for 2 days now waiting for someone to tell me what's going on. I chose the option for someone to call me back. They did & then put me right back on hold for over an hour.

This review is to let everyone know how horrible my experience has been with American Home Shield. I've been trying to cancel my home warranty for over two weeks now and it's basically impossible to get in touch with the retention department in order to cancel. I've reached out to the company on multiple platforms - phone, Facebook, Twitter, email, mail, etc. and have gotten nowhere. They place you on hold for hours on end, and when you do finally get through, the person you talk to either can't help you with the request or they transfer your call to the retention department, and they don't answer. I've also filed a complaint with the Better Business Bureau. I would strongly recommend against moving forward with this company if you're looking to purchase a home warranty. If you look at their customer interactions on social media and on the BBB website, you'll see there are multiple complaints similar to mine.

Great service. This is my mother's account, but since I've been in communication with them for the past seven years or so, they put me down. Sometimes my daughter would put in the request and when she does, she does it online, but I usually call. I prefer the one-on-one. I'm older and it’s easier for me. I don't wanna go online and go through a lot of pages. I just wanna get through it, do it, get it done and be done. Recently, I called and Amazing Plumbing came out. They were very good.

I definitely won’t be renewing my warranty with them. We’ve used our warranty 3 times and two things remained the same, the contractors had a “we’ll get to you when we can attitude” and American Home Shield paid pennies while we footed the majority of the bill. Recently our AC stopped working. The contractor said he could come out on Friday(it was Wednesday) and the temperature was already 85 degrees in our home and rising, my elderly mother lives with us. I tried to call AHS several times waiting 45 minutes to an hour, no one.

I purchased my home in December and the homeowners that sold it gave American Home Shield warranty for the first year. I definitely plan to keep it for the following year. Trying to request services is easy and I love doing it online. That's not an issue for me. Their response is really quick. They turn around, they call me to set up a time, and they send me a text message or an email. I think even both. I find it very friendly. The only thing is there is vagueness in navigating and recognizing what it is that I'm needing to identify, which electronic needs fixing or looked at. Otherwise, it's great. They sent out Mr. Rooter of Abilene and they came out for my garbage disposal. They handled that very well. They've answered any kind of questions that I had. They recognize the problem of the issue and they replaced the disposal. They had been out there twice. But they've been very professional.

The first time the gentleman came out, the drum wasn’t spinning. He didn't have a belt on his truck and he had to order the belt. So, we had to wait another week for an appointment. The next gentleman who came in installed the belt immediately but at that time, it was also making a screeching noise. He was absolutely outstanding. He was an engineer as well as a repairman and he understood exactly what was wrong with me just describing the issue. He knew right away it was a bearing so he went out to his truck and got it. Then he came in and installed that. He did a magnificent job. Over and above simply fixing it mechanically, he saw that there was a bunch of lint buildup in there when he took it all apart, and he vacuumed all the lint off of it. I thanked him profusely for that because that's one of the major causes of house fires and most of the time, you can't get to it without ripping the machine apart.

My issue has been resolved. I am satisfied with the work and service provided by your company. American Home Shield also give me a $150.00 for my trouble. They made good on their promise to completely replace my unit.

My refrigerator was over icing and a technician from Astro Appliance came out. He was professional and he wore a mask wherever he was. He did some adjustments on the drawers in the freezer area, then he had to order parts and come back out. We had to wait a week or so for the parts and now, the refrigerator seems to be doing okay. It's icing up a little bit though, so I don't know if it feels good. American Home Shield also changed out a washing machine that already quit working, but it took a while. Every time we tried to call them and tell them which option we wanted to take, it was a five-hour wait on the phone.

Everything went great with the contractors that came out recently for our AC claim. It was an easy fix. The guy was friendly and professional. They got scheduled really quickly and they came when they said they were gonna come. So, that was helpful. I am very happy with AHS. I was customers years ago, switched to another company and was unhappy, and then I switched back. This is better. It's more expensive, so you get what you pay for, but it's definitely worth it.

I had a leak in one of my basement pipes. Additionally, the faucets in both my bathrooms were leaking as well. I went on the internet and made a service call to American Home Shield. I was very impressed with their site. Within minutes, I got notified that my request had been put in. Within hours, I got a response from their attending company A Water Solutions. The tech from there was wonderful. The shutoff valve in my basement was leaking behind our wall. We noticed the musty smell. He explained that with old pipes, touching them might make them leak. He tightened up my pipe and tied a rag around it just to make sure everything was fine. The rag was moist three days later so water was still coming through. I let A Water Solutions know that when they came back for my faucet and the pipe leak hasn't been a problem since. I've been very pleased with American Home Shield.

I was looking to switch my warranty company and I was googling, calling and researching. I then decided to go with American Home Shield. Anytime I've needed to have a repair, whether I call or go online, I haven't had any complaints. This company sends someone and takes care of the situation. There was an incident where it was not getting cold. I went online and it was easy to navigate the website and do the work order. They then said they would give me a call. I called them though and then at some point, it started getting back cold, so I cancelled the appointment.

We had two washing machines that needed to be looked at. One was in the basement and when the fellow from Saulter's Appliance Repair initially came a month ago, he said the issue was the timer for the washing machine. Somebody already figured that out, but there were two components. I asked about the noise that it was making and he said that it didn't make any difference. When he came to replace the timer, he was down there in the basement for about two minutes and he fixed the timer, he said. We then went upstairs to have him fix the other washing machine, which was an easy fix.

A Water Solution came out to check on a possible leak. They contacted me right away and did a good job. It was a good experience with American Home Shield.

There was water all over my floor. It was 6 o’clock in the morning and when I opened up my freezer, it was pouring water. I shut off the water for the ice maker. I made a claim for it with American Home Shield. A guy came over and when he opened up the ice maker, the water started coming out quickly. He said one of the parts of the ice maker was broken and he was gonna go ahead and take care of it. Parts were ordered. But it’s been two weeks already and they never came back.

I kept getting suds issue and the machine wouldn't run. I tried restarting it and resetting it but nothing worked. Sending in the claim was really easy and very quick. They dispatched someone and they told me right away who was gonna be calling me. Then a little short while later someone called me from Adams, so I didn't have to reach out to them first. They made an appointment and it was hassle free and super fast. It was great turnaround time. The tech got it fixed by the time I came back in and check on him. It was great. This claim was better than the other one I had filed with AHS first. I had an air conditioner go out a year ago. It completely got burnt out. It need to be replaced and the item had to be ordered. But it took forever to get ordered. So I went without heat for a while in that room.

The guy from Integrity Air was very quick with communication. He was prompt, professional and he took care of the problem fast. Plus, it was all covered. I would recommend him. AHS is good so far and the online claims are easy to use. It is a better company than Choice.

My hot water heater died. The pilot light will go out every 12 hours or so. Wind Bender Mechanical came out and their tech had a mask on and wore shoe coverings when he came in. He also stayed six feet away. He tried to replace a thermocouple. But that didn't do it and they said I need a whole new hot water heater. Home Shield sent me an estimate of how much it's gonna cost to redo the hot water heater. But I don't fully understand all the various costs, like which of those are because things aren't up to code, how the process works if something's not up to code, and how they fix that. Other than that, I'm glad we have Home Shield.

My refrigerator kept turning on and off. We were gone a couple of days and our food was spoiled. We messed with the refrigerator and it would kick back on. That happened twice and we had to throw stuff out. So, we filed a claim to American Home Shield and their rep was good. Their guy from Repair My Appliance came and diagnosed our issue quickly. He said there was some kind of wire in the front which had a short and when we would turn the refrigerator off and on, we would hit it and the unit would kick back on.

I did without air since Friday and it was Monday. I started calling Austin Heating at 8:22 in the morning and they said that they were working on their scheduling. It took me until 2:20 that afternoon to get ahold of a person again and that was when I was told that I was not getting serviced until Thursday. That was not gonna work and I got a little upset. I'm an old lady and I get grumpy when I don't get my air.

When you turn the water on in the shower, it was pouring down from the valve stem. So we called American Home Shield and they sent somebody out right away, and he fixed it. They did great job. The first time I had to make a claim, American Home Shield was really good about it, and then they sent us a check on the refrigerator. What I was gonna do is put it on my credit card, and I was gonna pay for it when I got a check, take the money up to Lowe's and finish paying for it. I took it to the bank and they said, “This is referred to maker. We can’t cash it.”

I've had two claims with Home Shield and it's been good so far. The ease of navigation online is pretty good. The only thing that I noticed is that I'm not really able to give a lot of detail about the issue that I'm having. It's only drop-down boxes. A & S Plumbing first came out for the tub in the main bath and then, when there was a leak that was coming from the ceiling in the bathroom downstairs. But when I had to file a new claim for the sink in the main bathroom two weeks after, they automatically assumed it was a recall. I said it was plumbing and that it was a leak and they assumed it was the same issue. The site wouldn't let me specify that it was different so when the tech came out, he was kind of confused.

The oven wouldn't go off. We called and a technician came out. He said it needed a new control panel. He’s looking for a part, but he wasn't sure he could find it. It's almost two weeks now. They said they'd call us. We also had a claim for the icemaker and they fixed that one. It's working great.

AHS is awesome. I have other property addresses and all three of mine are under American Home Shield. They are doing good. That's why I'm still with them. When we first called American Home Shield for a claim, the Freon of our AC was low. The contractor helped us refill the Freon. So it worked perfectly. Then, after the storm that we had, it just cut off the main switch from the circuit board. That was why the AC did not work perfectly. The technician came, found out and he turned it back on. So everything works perfectly again.

The door would not close all the way and so I was a little surprised that I was charged $15 for the part after American Home Shield charged me 125 for the contractor to come out. I would have thought that that part, which was a small one, would have been included in the 125. I could have called 495 Garage myself and paid 125 plus $15 for the part. It was a roller that was stopping it from going down the way that it should. The technician replaced that. I didn't have a problem with the company and the guy did a great job. He came in, assessed it, fixed it and left.

One more day, it would have been exactly two weeks from the day my air went out before we got it repaired and we weren't pleased with that. We were told that the contractor would have to wait for AHS to order the part and send them the order number, which was what took the service guys so long to come back out to repair. I tried to be patient and wait but I wasn't satisfied with the turnaround time that we had. They were quick when they got it but to schedule to come back out just took so long.

The guy from Arctic Blue Pool was excellent. He was very nice, very professional, and he got the job done quickly. He came prepared because a new part was needed and he had it in his truck. I was gonna try to get in touch with American Home Shield. The last contractor that I had come out did a great job. I thought my shower was leaking but it was actually the toilet. They cut a hole in the kitchen ceiling because it was the upstairs one. He fixed it, and it was great. Then I had another guy lined up that was gonna come and fix the drywall hole. But then I got sick. So then I called him and said, "Well, we'll have to postpone because I don't want you to come over right now. We're sick in the house." We put it on hold, and I was sick for like a month and a half. So by the time I called him back, he said that the order disappeared for him. I tried to put it in again and it didn't work and I've just hadn’t been able to.

We’ve been with AHS for about four years and this was my first time dealing with them hands-on. My husband normally does it but he's overseas. My AC went out. The fan had stopped working outside. When the technician got there, he got out of the car and introduced himself. He came on time and he asked me how long the problem had been going on. He told me what was going on and fixed the AC in about 10 minutes. I work in a 911 building for the City of Chesapeake and I recommended American Home Shield to a couple of staff members here.

I'm so grateful that I ran across American Home Shield on the internet when I was searching for home-type warranties. They were the first one that popped up. There are a couple others but I did my research and I read all the comments I could find, and everybody with AHS seemed very happy. It took me a while to decide to take the policy out with them. I couldn't believe that I would pay my deductible and everything else would be covered. But I finally took a policy out not thinking I would ever have to use it and I’ve been with AHS for almost a year.

The guy from Dill Appliance said there was no problem. He was there about five minutes and was gone. That's why we decided to go with another company and cancel American Home Shield. It seems like the repair services that they have contracted don't wanna be there and they don't wanna expel them. It's still a problem that they don't get cleaned. The guy didn't wanna spend any effort digging into it. The one I have now is part of my electric bill so it's a lot easier to deal with. There is no separate transaction.

The refrigerator was leaking in the back. The hose was broken. I went to the website and filed a claim with Home Shield. Tom Marshall Enterprises was gonna come that Wednesday and the tech ended up coming Monday. He fixed it no more than 30 minutes and he did a great job. He was very friendly and very courteous to my wife and me. My refrigerator is running efficient. It doesn’t leak and it’s not messing up my floor.

Lane Services got our AC fixed. They were there the next day after I filed the claim. It was something with the filter that was stopping the air from flowing through and they were able to fix it that day. They were great and everything went well. I really do appreciate American Home Shield. I'm satisfied.

We tried to turn on our dishwasher and it wouldn't come on. The technician that AHS sent was prompt. He was very respectful too. He discovered that the fuse had tripped, so he helped me. The coverage of AHS has been fairly good. We haven't had any real complaints. It's nice having one place you can call rather than having to ask and look around.

I had been researching around for a while and kept coming back to American Home Shield. It was more upfront than anyone else so I went with them. Submitting a claim was quick. I take care of my elderly parents and I didn't want us sitting in the heat for too long. I mentioned that and it was taken into consideration. The contractor was here the next morning, so that was good.

I've had American Home Shield for about four years. I own two homes and I’ve had them on both of the homes. The garage door was not closing all the way. It would pop back up and with this specific problem, they responded quickly. And that was from the time I created a request till the gentleman was here actually fixing it. That was the fastest response time I'd ever received from American Home Shield so, I was kinda impressed by that. On the other hand, the most difficult time I had with them was on my other home trying to go through the process of repairing and replacing the air conditioning.

My wife called American Home Shield for the washer and the contractor that came out seemed to do a good job. But we're still having a little bit of issue with it. With the connector that the tech fixed, you still have to put pressure on the door to get it to kick on and start. You have to kinda pressure your knee up against it and give it a little extra pressure on the door and it kicks right on. But it's working totally fine. So overall, the experience was fine. The service person that came in and worked on it seemed very nice and understood the problem. I'm totally happy with the service.

Home Shield was easy to use. I was a little disappointed that the coverage wasn't broader. But for what we were able to use it for, it was exactly what we need. We had purchased this new house. There was a sink in the kitchen where the faucet was leaking. It's a pull-out faucet in the sink. The spot where the hose connected to the head was leaking any time it was turned on. Our inspection report showed that the hot and cold supply lines were reversed from where they were supposed to be for safety reasons in two other faucet locations. We had them worked on three separate spots in the house.

There were some issues with the air conditioner not cooling. The contractors that came had located a capacitor and the capacitor was what was keeping the unit from running. He replaced that and it's been good ever since. There have been other issues. There was a leak visible in our hot water heater. The plumbers that came out said that American Home Shield is extremely tight and cheap. He said, "We are told by American Home Shield that unless there's catastrophic water coming out and catastrophic water damage to your house, they wouldn't replace the hot water heater." We documented all that and I put it out on social media. People know how they're operating 'cause there's nothing American about this company. They even send all their phone calls over to the Philippines.

My AC was blowing but it just wasn't blowing cold. About three or four days after making a claim with American Home Shield, their vendor A-1 Quality Care scheduled me in for service. We weren't especially excited about that timeframe but they said they would put us on a list if there was a cancellation and they actually did come sooner. They had a cancellation and they called us. The technician came out on time and he seemed very competent. He was very honest too. He fixed it the AC and we haven't had problems since. It went pretty well. American Home Shield has been very good.

The Right Guys HVAC came out a week ago for the air conditioner that was not working. The first problem was the switch outside that you have to turn on. I was suffering in heat and it took them three days to get them down here. It was not even my fault. It wasn't working when I left my home. The issue has been over a month and they charged me again for the same issue. I paid $75 twice. I thought the warranty will stand by you and for you but American Home Shield overcharged me. That made me so unhappy. I wouldn't choose them again. I don't like the first company but I like The Right Guys. The work was okay and the AC is running good now.

American Home Shield’s better than the warranty company I used at my previous house. AHS is really fast with the response and getting an appointment set up and that's super critical to me as I want speed. When submitting the claim, you go to the website and just click toilet and then they assign you to somebody. The website’s easy to use.

Repair Solutions has worked on the dryer as well as the oven. The dryer was fixed and that was wonderful. The oven was unfixable and this is where it gets sticky. We've got a stove-top so we can cook but it's just that we'd like to bake. We initially reported it on May 5th and they wanted to rebuild the thermostat, so they did. They came back for the rebuild and the technician said he looked at it and we tried it, and it goes up to about 325.

The pump on our washing machine went out and Sears came out to diagnose it. They ordered the parts and said that it'd be here sometime the following week and the tech would be here to put it in. Then they called back and said that it'd be three weeks before they could get back out. It's crazy right now. You can't get a repair person on appliances. With people staying home because of the pandemic, things are breaking or they're noticing things they've been putting off.

Arizona Trade Masters did a great job. The time slot for the appointment was professional and they showed up better than promised. The guy was very clean and he was also very transparent. He went and analyzed it. Then, he broke it down for me and repaired it. He followed up on it and made sure that I was happy with it and he captured everything I was looking for. I haven't had any problem since. Also, he wore face mask and booties for the shoes, and he sanitized. American Home Shield has been professional, which is why I stayed long with them. This my second home with them. So it has probably been eight years that I’ve been with them. When I submit claims, it depends on what it is. When I can’t find the right one to be able to do the service, I call because I wanna make sure it gets to the right people the first time.

High Priority was very good. They were very kind and considerate. They had their mask. They let me know what was going on as they did the stuff. They just finished up today and I'm waiting for my son to come over to check it out for me because I can't walk up and down the stairs.

I've had American Home Shield for just over a year and I've had two claims. Both times, there had been no issues as far as getting service. Everything's streamlined easily. I just go online to my account, click what's wrong, and usually, I'm getting a callback within a few hours. If not, it’s the next day, so I'm not going without whatever it is that the issue is for too long. One time, I wasn't able to take a full shower with hot water. It started out hot and then it would be cold. AHS sent out the people quickly. It was a heating element and the company repaired it and then I had hot water that day.

Terminix Pest Control came as American Home Shield's contractor for our claim regarding bugs in our basement and ants on our main floor. The techs came in a few days. However, I don't like American Home Shield. I've been trying to get a hold of them for another issue and I can't anybody there to answer the phone. I've tried to complain. My next step is gonna be to go to the Better Business Bureau.

Astro Appliance was very professional and did what they have to do when they were sent out by AHS for a claim. They had to come out three times because when they came out the first time, the thing wasn't in the box. They came back again and some of the parts still weren't in the box. The third time was the charm. Also, they wiped and covered their feet and they wore gloves and masks. That was a great thing. And they cleaned up the mess behind them.

Something in the icemaker broke off and it had clogged up the back of it. There's a line that goes up the back of it, and the water had got up in that and froze. Kasey's Appliance Service came in and the tech took the part apart. He told me that there was ice in the back of the refrigerator, but there was no way I could see that. But that was the reason it was froze up and that was the reason the water was coming out the bottom of the refrigerator. He fixed it. He had to go get a part. He told me to unplug my refrigerator and let it sit for 48 hours and let that defrost in the back and it would do that. After that, he was able to come back and put the part in and it worked fine. He was a very nice gentleman. I've used American Home Shield for quite a while now. I've got it for my condos besides my home, and they do a decent job. As a matter of fact, I am a real estate agent, so any house that I list, I always recommend that they put American Home Shield on it.

Things have been a lot better in our home since True Air Solutions came on behalf of American Home Shield to fix our AC that wasn't cooling. I emailed Home Shield for that claim and had an easy time using their website. They then sent me an email, letting me know the date True Air was available.

J-Tech did a good job. We like them. They're gonna come back and clean our air ducts because we have mold growing in them now because of the work that Royal Air, the company that American Home Shield sent, did two years ago. They did a bad job installing it which caused the problem that we had this summer. J-Tech ordered the furnace ‘cause American Home Shield didn’t do anything. American Home Shield is horrible. I couldn't get anybody to answer my questions. I asked for a manager and they wouldn't give me one. I got to the point where they would hang up on me when I would ask for a manager. The policy was worthless. We spend about 840 bucks a year on American Home Shield and we sat for two weeks this summer in 100 degree heat with no air conditioning. We're discussing canceling our American Home Shield policy and if we have problems, we’ll just buy new stuff.

I had two different contractors come out. One worked on the plumbing and he was good, thorough and on time. He pulled the toilet pump cap off, went down and then did something and hit the switch, and it jumped on. It took him less than an hour. The other contractor was for the water heater. Both of them were fine and everybody did what they were supposed to do. It has been good with American Home Shield so far but it takes so long to get through to them. You're on hold forever. It also took a little while before one of the contractors got back to me. I called them one week and they didn't get back to me until the following week.

A-1 Wastewater Services came out to service the septic system at home. I submitted the claim online to American Home Shield and I went through quickly and had all my information already saved online for my payment, so it was very user-friendly for me. A-1's owner called me directly and gave me guidance of when he was expected to make the visit. They let me witness them cleaning the system when they were there. So I've been impressed thus far. They didn't replenish any chlorine but that may not have been part of their agreement of the services. Everything has been great since they came out and I hadn't had any issues. I've been in the home for almost five years and it gives me peace of mind as a homeowner, knowing that I could depend on American Home Shield and they had reliable contractors to come out and do a good job on the service.

I’ve been with American Home Shield for six months and I got some issues recently. The day before yesterday, the AC didn't turn on. So, I submitted a request on Sunday night through online. I got one contractor and I called them. They said it may take more than a week to come over here. Right now, it's almost 100 here and I have three small kids. I can't wait for a week. It's very difficult to stay for one day. I spoke to a customer service agent yesterday. She told me that she would try to get another contractor to come over soon but I haven't received anything from it so far. I don't have any issues with any agent but the process is very frustrating. AHS has only one contractor and there is no other choice.

It was 100 degrees and my AC wasn't cooling at all even though it was running. American Home Shield texted us to say when their contractor Ambient Air Heating & Cooling would be over at our place. We understood that the process was gonna take a while 'cause it was hot and everybody else had problems. So, we checked into a hotel and met the tech at our place the next day. When the tech Rigo came, he replaced the two capacitors of my unit. I have had no problem ever since. Since then, the unit has been doing its job. AHS's warranty is a good thing to have.

This company is a worthless con artist scam company! I have been waiting almost a month to get the refrigerator and oven fixed! They make you wait on hold for 2 hours and if you want to speak to a supervisor they hang up the phone. They incentives their horrible techs to find a way to turn the claim down! Still have not got anything fixed! They were supposed to replace my oven, if you call them it is a 3 hour wait! Absolutely ridiculous! Do not waste tour time or money with this con artist company! They need to be sued and shut down in the United States!

After contacting American Home Shield 7 days ago regarding my air conditioner, I still have no air. They’ve been made aware of a medical condition within the home, and that the current inside temperature was 100 degrees. I’ve asked to speak with management and was told they could do no more than the agents. Do not waste your money paying for their service. Save your money for unexpected repairs rather than wasting it on their “service“.

After purchasing a basic home warranty for our new house, I called to see what my options were if I wanted to upgrade to ShieldPlus. I really hope AHS looks back on that call record, because the salesperson I spoke with had clearly either woken up hungover or was drunk. Fine - let's say we overlook that because people can have bad days. But he couldn't even answer simple questions - e.g. "What is the difference between ShieldEssential and ShieldPlus, and what is the price differential if I wanted to upgrade today?" His consistent response: "I'm not sure." Then he takes a couple of minutes looking it up on his end and tells me that ShieldComplete covers everything. I reminded him I wanted to know about ShieldPlus (not ShieldCompletely), so he replies that there was no difference in price between the two plans.

We were members for many years. Our air conditioner had to be serviced almost every year, due to the AHS repairing to the most minimal fix. Finally after several years of AHS repair companies putting band aid repairs, in 2019, the repair company that AHS contracted submitted their assessment of our system. They submitted for a total replacement of the unit, which should have been done after the first 6 previous visits over the years. When AHS received the recommendation from their contracted repair company, AHS told us that they wanted a second opinion... I asked, "Why would you need that when it’s your repair company's recommendation?" No response.

We bought our house in April of 2019 but I had no idea that I had Home Shield. Nobody bothered to tell me. If I had known that, I would have used the warranty for all the things that my husband and I had to do to this house to get it in living order. My sprinkler system never worked and I didn't know that they could take care of that. I put in over $2,000 worth of work into my sprinkler system. The electrical in this house wasn't up to code. It was only when I got a bill in the mail telling me that if I still wanted the Home Shield, I needed to start making payments or pay it off that I found out I had them.

Smith and Company came out for a condensation from the air conditioner into the basement. I called the claim in to American Home Shield. They said that I called at night, it was late, and they told me that the contractor would call me the following day. I waited until about 11:00, and when I called the contractor, I told him the situation, and they sent somebody out right away. They were good and professional. The repair helped because there's no more leaking water. It solved the problem. I've sent a couple of people to American Home Shield. I tell about them all the time to people I know.

I had been without an air conditioner for almost two weeks. I called American Home Shield and they sent somebody out who didn't fix the problem. So, I called them back and it was hard to get through to them. I'm 72 and I have lung problems so the heat really did me in. My granddaughter and daughter-in-law helped me a lot to get things done and get a hold of AHS.

The coverage of American Home Shield is good as most of the time, we get somebody come and take a look at whatever is wrong at a very decent amount of time. Usually, it's not that late. Mostly the delays we have encountered are when the company has to order a part and the part doesn't come in on time. But other than that, we have never had issues.

I had two toilets. One was loose and I thought maybe it needed a new flange. Cascade Plumbing came out and the plumber said that it needed to be reshimmed and caulked down the bottom, while the other toilet needed new insides to the tank. They did a great job, they were in and out in no time, and I appreciated that. The toilets work fine now.

I called and said what the issue was. I got an email back that said, “This is what's happening. They should be in touch with you soon.” They gave a text. “Here's the phone number that you can call”. I proactively called. That’s great with me. As long as I have the needed information like the contact details of the business, that was perfect. That was the first call I've ever made using the warranty. But so far, it was very easy. Home Shield asked for the $75 payment right upfront. That's just easier because that way, I don't have to think about getting a bill and would there be some hidden costs associated with it. It was just the $75, paid it, person came, fixed it, done.

The guy that came out for our claim was really nice. But he told me that the problem was actually the electrical and not anything to do with the dryer itself. He said that he tested the outlet and the outlet for the dryer was the problem. He was like, “You have to call an electrician for that.” We have an electrician that we've gone through for a while now. So he came over. He had bought the part. Then when he came over, he said it was not electrical, it was not the plug, but the problem was the dryer. He said that the dryer was getting power. He showed me the power in the dryer.

The air conditioner wouldn’t stop running. I had to go and manually turn it off and turn it back on. I called American Home Shield and they were helpful. I ended up having to call the contractor though because I wasn't hearing from anybody. When they came out, the guy made the assumption and replaced the thermostat. That was it. I said, “My air conditioner’s old. Do you think there might be something else wrong with it?” He said, “No, this is the thermostat. If it’s not, just call us back.” I thought it would be another 100 bucks but it worked. I didn't have to manually control the air conditioner anymore. This claims experience with American Home Shield was good.

The toilet wasn't flushing completely and there was also a leak behind the shower. I was not impressed with the previous other people that came before for the leak in the bathroom. The guy said that it was an air conditioner problem. I told him that I had a leak with that as well. He said he gotta follow exactly what the ticket says, “Leak in this bathroom only.” He said that I have to make another claim. He was lazy. He smelled like cigarettes and was not friendly nor informative. He said that it was not his problem or it was not something he'd handle. I have to pay 75 again.

The bottom of my water heater rotted out. After I lost hot water, I lost water pressure and noticed a puddle on the floor of my basement. So, I called Home Shield. I just had to wait for five minutes. It was easy to get through and set up a request. It was on a Saturday. I went that Sunday. I got a call at work early Monday morning and the contractor, Moos Residential and Commercial Plumbing met me in the house. I understand being on a Saturday, no one wants to work on a Sunday but Moos came right away Monday morning. That was perfect. Moos was very efficient and clean and got me taken care of right away. I'm very happy with them.

One of my valves was loose and that allowed the Freon to leak. American Home Shield sent two contractors on two different days. The first appointment was not effective, while the second contractor was very helpful and he seemed to be more knowledgeable in terms of diagnosing the problem. He wore a mask as a precaution too. He tightened the valve, put some sort of sealant on it and installed a couple of pounds of the Freon refrigerant. He not only solved my problem, but he also did some preventative maintenance in terms of changing my filter and that kind of thing to overall service my unit. I thought it was great service.

I bought my house in 2001 and off and on, we've had American Home Shield for almost 20 years. We let it lapse for a little bit, but I've had nothing but positive experiences with them for the last 20 years. That's why I recommend my friends. I also referred my boyfriend because he's taking care of his mom's house. However, this is the first time that I recommended to somebody and they've had nothing but issues. Their air conditioner is still not working, and this has been since May. We have had people go out there three times and the AC works as soon as the technician's there. He turns it on really quick, but as soon as he leaves, it stops working.

Our air conditioning was leaking profusely and we were advised to turn it off before it shorted out everything in the system. We used the internet to ask for an appointment and American Home Shield sent me immediately who would be doing it, what day and the approximate time it would happen. They also recommended that I could call the company myself, so I did that. I spoke to a representative of the company and they said that if they can make it sooner, they would. Unfortunately, that weekend, they could not.

We've lived in this house for 30 some years. We've had American Home Shield since then. I also own the house that my daughter is living in, and it also has American Home Shield. I've only had one extremely difficult experience as far as submitting claims. My house is close to 40 years old, and so all the original things are starting to wear out. I had a problem with my air conditioning unit. I have one on the north side and one on the southeast side of the house because the house is one level long and the one on the southeast side wasn't blowing hot air.

Water was running across my basement floor. I called American Home Shield and then C & R called me. They said they were on the way and when they were here, they did a fine job. I can keep the air on and it wouldn’t flood the basement anymore. American Home Shield is definitely worth the money. I've had to call them twice and I've been satisfied both times.

I had a pipe in my shower that my showerhead had come off the wall. I needed it repaired so I could use my shower. The contractor came and he found the problem pretty quickly and solved it. Then he gave me a bunch of input on my bathroom and plumbing, just suggestions. Like, “Maybe you can look at this. This looks good.” He did a great job. The job was quick for him so he gave me some other tips like that. He answered all my questions and the experience was great. Everything works perfectly now. I was taking a shower this morning, so it works great. We got American Home Shield in November and we've made a few claims since we moved into our house and the experience has been great. Everything has really gone well for us.

I called Home Shield on the phone for my rekeying and they assigned Lang's Locks. The guy was on time and he rekeyed three of the locks for us. He was professional and was very friendly.

The techs from AHS's contractor, DrainGO, were on time. We had some screws missing and they took care of it. They were fast and efficient. We switched home warranty companies when we bought our house last summer. Previously, we had a warranty company that had terrible contractors and they weren't remotely efficient. We were looking for people who were more professional than their contractors. Thus far, we have been very happy with the caliber of workers American Home Shield sends.

The tenant reported to me that there is some Freon missing. I called and I spoke with a live person from American Home Shield. Our interaction was fine, but I was expecting that he's gonna recall because we tried to fix that air conditioner many times. We paid $100 for them to it and they didn't fix it. So, he charged me $100 again. I told him, “How come you charge me another 100 while we keep calling for the same item, and never was fixed?” He said, “No. But that's been three months. So we cannot recall.”

The air condition was blowing hot. It was very easy to submit the claim to AHS and they were able to accommodate my request on time. They sent a contractor that was gonna be able to get here on time and the contractor was professional. The unit has been running great since the repair. AHS provides great service and quality customer service.

There was something going on with the septic system. In the backyard, there were some areas where you can see water was pooling, and the septic lines run back there. So, we called Home Shield. It took about five days for the people to come out. When Discount Plumbing got out there, the guy was a moron and pretty much said, "Well, I'm not licensed to work on septic systems." He said he could lose his license if he touches a septic system. They didn't do anything. I just wasted 70 bucks.

The air conditioning had gone out. We had smelled something out there that didn't smell right. We called AHS and then the contractor that came replaced something and the air conditioning has been working ever since. We were pleased. It was very quick. Everything went well.

We had a toilet on our second floor that wouldn't stop flowing. American Home Shield sent Walston Mechanical, and they ended up having to replace all the parts inside the actual toilet because they were old and they couldn't be replaced. They did a good job and everything worked out fine. I hadn't had any difficulty with American Home Shield's claims process other than the internet part of trying to do a claim. For some reason, I'm not able to do it anymore. They haven't resolved the problem of the internet of me being able to do internet claims. When you go to their site to try to reset your password, for some reason, it doesn't send back to my email. I don't know what's going on, but it's been an issue that has not been able to be resolved. Other than that, I do the claims by phone.

We submitted an air conditioner claim online with AHS and they assigned A-US Air Conditioning of Texas Ltd to come out. The website was fine and we were told that the contractor would contact me about the appointment. The contractors who came out were good and since the service, the AC was been working and keeping our home cool.

We're still having the issue. We didn't really feel comfortable so we ended up having to get a second opinion. The next people that are coming out is Fox. The guy at Fox said it could not be what Frog said. Fox is supposed to be out here some time Friday. Frog said because our AC is making a whistling sound it was the coils. But the funny thing is the guy never even opened up the system. If you don't open up the system, how are you supposed to know it’s the coils? We explained it to the guy from Fox and he said there's no way it could be the coils. The guy from Frog wanted to upgrade or something to do with code with the AC. We asked why we needed something updated or to code. It's a nine-year-old house and I don't think it's all that old. We got the impression that they were trying to rip us off and American Home Shield.

A home warranty is always important. I'm a Realtor with Coldwell Banker here in Houston. I’m very familiar with American Home Shield and I suggest them all the time. I have an in-house kinda rep who comes and speaks to us. I have the warranty too and they usually handle things pretty quickly. I usually get a call back from somebody within a couple of hours, which is not very long at all. They sent out 3 Boys Appliance Repair for my dishwasher claim and they did a good job. They fixed my dishwasher and taught me a couple of things about my dishwasher that I didn't know. I have yet to have a poor experience. I even had another call after the 3 Boys Appliance came for the dishwasher. My oven burned up a cooling fan just a couple of weeks ago so they came and fixed that. That was good. I'm glad because removing a double oven out of a wall and trying to hold it would be miserable.

I've been hit with about $300 worth of payments that I've made and the jobs are either incomplete or not at all. We had a leaky outside faucet and it was leaking quite a bit. I paid my $75 due to Home Shield, and Plumb Genius came out, and supposedly, the guy fixed it. It was pouring down rain, so I took him at his word and didn't think anything else about it. A few more days and the wife and I were outside and she said the thing was still leaking. In an hour's time, we could fill up a gallon bucket three times. I called Plumb Genius back and they said we needed to do Home Shield. I got ahold of Home Shield and they said they'd get them back out. Plumb Genius then called me on a Monday and said they couldn't come out until the following Monday.

I've been an American Home Shield customer for the last three years and I don't see it ending any time soon. My daughter had another company and they are totally horrendous. Now, they're with American Home Shield. Recently, I had a claim for an air conditioner. It was the outside unit and the fan quit working. I was informed to expect the contractor to contact me within 24 hours and if I wanted, I could call them earlier, which I did, to get them out there sooner. Airtronics is a great company. The guy's very personal, very professional, so there are no issues with them. He fixed the problem right away and didn't have to wait for a part. He had the part on the truck.

The leak is recurring now and we have to pay a separate fee to have the contractor come out again to look at it. But the rep from Modern Plumbing & Heating was nice and he was wearing a mask. It took about a week and a half for him to come out since I submitted the claim to American Home Shield. It was a little slow but better than two weeks. I did the claim through the app and one technical difficulty I had was that there wasn’t a way to change the order. I thought there was one issue with the bathroom but it turned out there were two so, I had to call. There should be an easier way to update the request on the app.

The first time I submitted a service order was online, but this time, I called because I know sometimes it takes several days to get a response on an e-mail. It was really hot and someone on a rental home that we have had an air conditioning issue. I needed an immediate answer or I could get another company to come out to help. At this time, American Home Shield needs more operators because it was a long wait time. Apart from that, I was notified that I would receive an email or some kind of contact from them and they also said it may take up to two days.

American Home Shield has been good and I would recommend them. I wish they had a little bit different service people though. I'm still waiting for my refrigerator to be repaired. I called the guy at S&G Repair. He put in a part and the part ended up being bad. He was supposed to order a new part and put it in, and I called them on it and I gave him the service number too. He has not called me back yet and this has been ongoing for four months now. On the other hand, it was quick when the guy from Turner Electrical and Lighting came out. It worked out really good too. He was able to find the problem quickly and fix it, and he was super nice. He also took precautions, including wearing a mask. He did a great job.

Originally, Prime Plumbing came out because the faucet in my hallway bathroom was constantly leaking. When I did the claim, I put down two faucets. I did the hallway bathroom and the master’s bathroom as well. But when the tech came, he was only focused on the hallway one because at the time, the master’s one was not leaking that bad so it kinda slipped my mind. But right when he left, it started leaking. So he came back today to look at my bathroom and to figure out what the issue was and he said it's more something with my water pressure that's going on. He said the part that he needs to order is kinda hard to find, and with everything going on right now with COVID-19, he said things are kinda backed up. But he said he was definitely gonna keep me posted and if he finds one really soon, then he'll place the order for it. Overall, I'm very satisfied with Home Shield. But with the whole COVID-19 thing going on, the workers should wear a mask.

I was having an issue with my stove. I could turn on the burner at the top and cook something but I couldn't do any kind of baking. It has been happening for about a few months. John Broussard Appliance was prompt. The technician was gonna come back with a part. But he hasn't come back with it and it has been about a month. I was trying to get them so we could finish it and I was on the line for four hours. The guy finally answered and he said that I didn't fill out a form. I asked him to email it to me so I could fill it out. For some reason, I checked my spam and I didn't see it. I'm trying to get back and call them again.

Recently, Pruitt's Plumbing came out and changed my garbage disposal. I've had AHS since we bought the house in 2019 and they could lower their deductible.

My air conditioner backed up, so it wet my hardwood. When I called my insurance company, in order for me to have them replace it, come out and get it dry, I had to have a them come out to flush or blow it out. Then, they put the air pressure through it and blew it out. After, the guy said everything was okay. I asked them to also check the air conditioner out while he was here, but he said everything was okay after that. But it backed up and overflowed in the wall. And that way, it kind of leaked over my floors and everywhere.

I've been with AHS for four and a half years and they have sent us good contractors. The most recent one they sent, Cirigliano Plumbing, did very well for us.

I had a problem with my freezer, my washer, and my dryer. I went online with AHS and I set up an appointment. Their website was great. When you sign up, it tells you who your contractor is gonna be or who's coming out, and to expect a call from them. And that was exactly what happened. He contacted me, then he came out, ordered the part, came back, fixed everything, and we’re good. He was very nice, very friendly, and very professional. Since the service, everything has been performing well, too.

When we were having the issue, we went through the website and it was great. I like the fact that I can just go in and click and schedule appointments. I wish I could pick certain days. Clear Horizon’s Construction came out to fix the light. It was a dimmer switch and they replaced it to a regular three-way light. But then my house has a ridiculous number of light switches so it’s not on them for picking the wrong one. But they tried to make sure all the switches were working and they couldn't get the light to work so they said they needed to request time to come back. No sooner do they pull out of our driveway, my husband went over to the light switch that wasn't working and flicked it and it worked.

Redeemed Heating and Cooling was very professional, on time and very kind. They ordered a part and the gentleman said it was gonna take 11 days to get in and it came in about four days which was refreshing with the Covid pandemic and everything in the world being behind in the flow. Putting in the claim with American Home Shield was very easy. I just submit one on my iPhone. My son and my daughter-in-law have bought a house couple of months ago and now they are American Home Shield clients as well.

My garage door quit working with all the remotes and the guy from Ace's had to come out to replace the control board and the garage door opener. I notified American Home Shield through their website that there was an issue. The website works fine. I got notified when the service was assigned and got called the next business day from the contractor. He told me the appointment on when he would be here. He was quick and efficient. He fixed it the first time, had the part, and he threw it in and everything works. The repair lets my garage door go up and down with a button. I don't have to get out in the rain, go to the front door, and open my garage door. We've had American Home Shield for years. We tried to switch to somebody else at one point and they were cheaper, but they were terrible. So I came right back to American Home Shield.

There was some water coming from under the sink and I didn't wanna screw it up. There was water all on the floor. We stopped using the sink until we had someone come out. They came to the house and check everything but they could not find the leak. My wife was there that day and the gentleman explained and showed everything to her. We haven't noticed anything else.

I called Home Shield when I had an issue with the exhaust fan in the bathroom. They gave me a date, and then Alejo Electric came out. They were good. The repair fixed my problem.

American Home Shield's service used to be really good. Now, they are letting people go because of the pandemic. I don't hear my doorbell well and they always send me an email so I can read from my computer that my technician is on his way. I called three times and sat on hold forever. Three times their rep told me that they would send me the email but they never did. So, I sat from 6:00 am to 8:00 am with no TV just so I could hear the doorbell.

The air conditioner was just blowing hot air. I called AHS on their number and told them about it. They said that they would get ahold of a repair person right away. They gave us the name and phone number of Same Day Air Repair. Plus, that place called us and we set up an appointment for the very next day. It was a capacitor that had gone out on it and they put a new one in it. It was excellent. We had an air conditioning problem when we very first signed up with AHS and they came out and fixed it right away. They got right on top of this right away too. They're wonderful and they cover so much too. I'm 100% for having them. A lot of these home warranties only cover certain things.

My AC stopped blowing cold air and I submitted a claim online to Home Shield. The company they sent, Fast Response Heating, was very professional. Two days later, a young lady came to the door and told me that she was gonna check my AC out. She did her thing and told me that I needed some kind of switch. She also told me that my AC should be ready to go.

People need a home warranty. I have one with AHS and submitting claims with them has always been super easy. Everything always gets handled really fast and I'm super impressed with them. Recently, they sent out a tech for my dishwasher and dryer. I put in the order and he came out the next day. He was really nice, ordered the parts, came back, and fixed it within 5 or 10 minutes.

Our oven was not igniting. When the nice gentleman came out, our operation’s panel of the stove and oven shattered. It's like safety glass and it was all shattered and cracked, but everything still works. But we were afraid it was gonna fall apart. So I asked him if it was fixable and if they have any recourse on this. He said he would put in a claim and see what happens. It's no harm if he puts in a claim. If it gets approved, great. If it doesn't, that's fine too. We'll fix it on our own or have him come back and fix it and we'll pay him. He's a very nice guy.

AZ Remodeling & Plumbing came out for my garbage disposal the next day or the following day that I filed the claim. The guy was lovely. He was very polite. He had another disposal ready if I needed it but he was able to find something lodged in there which stopped it from working. Thankfully, everything is fixed. I did the claim online because last year, it was really difficult getting somebody on the phone with AHS. When I do, I don't know if they have it subcontracted to the call centers overseas but they didn't quite understand what I was saying. Maybe it was because they weren't aware but I was referring to my wine fridge and my extra faucet, the pot filler, and they had no idea what I was talking about. I asked if I could speak to somebody domestically and I couldn't get anything through. I am not happy with the call center. When I'm able to do an appointment online, it's fine, but calling is miserable.

The air was not cooling. It was running all the time. The guy from Air Resolutions by AirMack came out and checked everything. He said the fan was not going around, so he got one, but he could not fix it that day because it was raining really hard. He came out the next day when it wasn’t raining and fixed it and ever since it’s working perfectly.

Submitting claims to American Home Shield is faster and more efficient online. 15 minutes after I get into their system, it would tell me my technician and that they would be in contact with me. The system would give me the tech's phone number and contact information as well. AHS's process is a lot smoother than that of a previous company we had five years ago. Most recently, RJ Garage Door Service came for my claim and everything went great. The technician was wonderful and he had a mask and gloves. After the repair, I found out there was an additional problem and that we needed new springs. We got those springs and though I had to call back, that wasn't RJ's fault. The tech did well.

The AC unit inside was leaking water and it was a decent-sized pool of water. We had a water sensor on our floor that picked that up and alarmed. The claim was put through to AHS and then, we were assigned United Air Temp. They did a good job the first time in assessing but we couldn't duplicate the result. After we dried up the water, it didn't leak again the next day. So, they didn't have anything to base on to figure out where the leak was coming from. But they identified that we had a clogged filter so they replaced that with one that we had sitting there. We just did not replace it in time. That there was some backup could be an issue and so, that was causing some additional work that the AC was having to put out, with it being so hot, that they thought that was something that they could at least try.

American Home Shield sent their contractor, Comfort Pro Heating & Cooling for our AC issue. They were very nice and professional. However, I wasn't satisfied with their appointment timing. They gave me an appointment for the following week which was a long time. It was good that our AC was throwing out cold air though our thermostat was broken and we had to babysit our AC. We had days when we had temperatures of 103, 104 and 105. What if our AC was completely out? We were gonna have to wait a whole week until Comfort Pro could come. When I call, it's because I want something fixed right away.

Blue Ridge Mountain Plumbing came out to fix a toilet. I filed the claim thru the internet and American Home Shield has a good website. They were also communicative. They're a very good company. All the companies that I used through them have been very respectful and they have very good knowledge of their profession. They always leave everything well. I don't have them back.

Haskins Heating and Air Conditioning did a good job with my claim for my AC unit that wasn't cooling. They added Freon. American Home Shield used to be good. Now, I don't understand why they're so difficult. With my initial air conditioning claim they added a starter kit which I didn't ask for. I paid for it and thought it worked well. But then, it was wrong. Plus, their website sucks. I got a pending claim with them and I cannot contact them. I can't find a link. I can't go to a link where I can send an email or call an individual for my claim on my ice maker either. I got tired of calling and staying on hold for two hours and just hung up. It didn't used to be like this. I told the guy who was coming to fix my icemaker, Superior Appliance, not to come as my wife hates COVID. They never responded until they told me that they were on their way to my place on Monday morning. I told them they couldn't come in and they didn't respond either.

All American Services of Georgia was great. They came in, figured out what the problem was real quick, fixed it and was out before I even realized. They were professional. So far, the coverage that I've received from American Home Shield has been pretty good. I clicked a couple of buttons and the next thing was that people showed up.

I recommended American Home Shield to my mom and she got them too. I told her that if there's something wrong, all she has to do is pay 100 bucks and they come and fix it. I was apprehensive with the simplicity of it, but that's exactly what happened. They take $100 out and whoever comes in, deals with fixing the issue and not to pay anything. So, it's very awesome. I could also talk to a live person which is always nice. I don't worry if something breaks now.

My air conditioner stopped cooling. I had my thermostat set at 75, which is what I normally keep it set at, and the temperature in the house started rising to 82. So, I made a ticket for a claim with AHS and they sent Thermal Heat and Air out. It was hot that night because they wanted me to shut down the AC and leave it off overnight. But at least the tech came out the next day. He fixed the problem and it was something in the wiring on the compressor outside. He took care of it and within an hour he was gone. So I was satisfied.

The dishwasher wouldn't drain and it didn't take long for the tech that AHS sent out to figure that out. He had to order a new part for that then he got back quicker than I expected with the part. Apparently, where he had to order it from had it in stock. Then, he got it fixed and the repair took less than an hour. He got my dishwasher running again and it works well so far. We're really happy with the repair. And I really like him. He was really nice and friendly. He also explained what was going on and took care of business. We had a claim on our refrigerator freezer, too. The freezer would not defrost and the guy who came out fixed that. What happened was, the drain pan or something clogged, and he declogged everything. We haven't had any problems with it since.

We’d heard great things about AHS. It has been almost a month since submitting a service request and we are still unsure of the status. We have been assigned three different contractors (The first two after I had spent time on hold trying to figure out what was going on since it had been days since calling). The first never called back, the second called back and did a service call but found out by calling AHS to check on status that they canceled. This was never communicated at all. We were assigned a third contractor who was great, diagnosed the problem and told us what his next steps were... but we have still not received any updates from AHS about next steps. If this is quick and easy service as promoted on their website, it’s a rather slow and difficult interpretation of those words.

I filed a claim to have some appliances repaired on 07/18/2020. Five service contractors, numerous phone calls, countless hours of being on hold to try and reach a live person and almost a month later (08/11/2020) and my appliances were still not fixed. I asked to have email communication since it was so hard to reach anybody, and they could not accommodate me. To reach the purchasing department has a minimum of 2-4 hours of being on hold without being given an option to have a call back when someone is available. Impractical, unaccommodating, and very poor customer service. Total waste of time and money.

Such a HORRIBLE experience with the technician AHS sent out (3 times) (first call 5/31/20, next 2 weeks later and then 2-3 days later). No A/C for over a month! Their tech told us one story but told AHS another. The tech that they sent to us told us the 1st time that our unit needed to be replaced but that AHS would never replace it - only continue ordering parts for it. The tech even sent us a text telling us how much it would cost for us to purchase a unit through him. Tech told us we had Freon leak. He said he put freon in it (which we paid over $400 for) and a dye in it to see where the leak was.

I'm retired and I live on a budget so to help protect my budget from expenses when home systems break down I purchased AHS. I thought that was a smart thing to do but now I don't know. I realize these have been uncertain and extraordinary times and AHS probably had to let some people go but that being said I had to wait 2 hours before my call was answered. No matter what day or time it's the same thing. 2 hour wait. When I signed up with AHS they said they strive to make my life easier. Waiting 2 hours or longer for customer service is not making my life easier. I needed to talk to customer service about the vendor AHS selected for me, the vendor diagnosed my problem over the phone. Did not come to my home, in addition he said he was going to have to charge me $190. I told him I had to talk with AHS first.

I originally filed a service request on 7/13 for my Air Conditioner that wasn't working. Two separate technicians and weeks later, the system was still not cooling and the last technician left the old compressor and debris on the roof of my condo building which will result in a fine from the HOA to take care of the debris etc. The technician lied and said the job was complete to AHS when he knew he had not filled the system with enough refrigerant nor had he taken away the old compressor, debris or strapped down the unit as required by hurricane standards in Florida. The company is not returning my calls or answering my emails. I hired another company today at my own additional cost and they have added the refrigerant, strapped down the unit, BUT the company AHS hired still needs to return and remove the old compressor and related debris or a fine will be incurred from the HOA.

Update-They finally getting someone else to come out and take a look at my a/c unit, I am happy that it is fixed now and no more leaking is going on. I really recommend the company that came out, he was very thorough and explained everything and checked every single detail to my unit. I had to fix the duct issue myself because I was tired of waiting but the leak under the unit was actually more important to me because it was causing damages to the house itself. Thank you for finally understanding my needs and getting someone else to come take a look at it and give me their opinion.

I am still without air conditioning in my home after first calling American Home Shield on July 22, 2020. The first company AHS sent said they do not work on my type of "Apollo air conditioning unit" with AHS any longer. They ended their agreement with them because according to the tech, AHS would not pay them the proper amount for the parts they serviced. Then AHS sent another company, ATR services who have been out to my home two times and my system is still not working. During these past 21 days, I've called American Home Shield over 20 times and been on hold for 1+ hours then hung up on. I've asked to speak with a manager numerous times and then placed on hold and then disconnected.

Contracted for 1 year, have requested A/C service twice. First vendor NEVER answered phone, texts, or messages in more than 2 weeks. 2nd request was assigned same vendor, took 2 hrs phone call to change, showed up, demanded more money to do any additional service. Called again, same 2nd vendor, no call, no show, no reply.

We bought this house and our Realtor recommended that we had Home Shield. We went with that and we were so thankful because our oven went out shortly after we moved in. Come to find out, it was a wiring problem with the harness from probably when they installed it years ago. But the oven looked like no one had ever used it. We talked to the previous owners and they said that they didn't bake, but they grilled a lot with it. That was a surprise to us, so that went out. It was just that the submitted claim was for the microwave oven and not the oven and I didn't know if the girl was irritable or the person on the Sears side. The contractor called my husband at the time and he was saying that he is working on microwave ovens which was totally different. We also had an issue with the washer where the pump didn't work then Tactical came and fixed that. They were also super fast and very easy kind of fix.

We bought this property and we just took possession from the previous owner. I went on the website of American Home Shield and put in the job request for a rekey. It was pretty easy to use. I also tried calling on the phone because, initially, I had trouble logging into the website. Something didn't go right with my account set-up when the property closed and they had it on file, but they didn't have an email address. But once I eventually got through to where I could leave a message and have somebody call me back, they got the website stuff set up and it was super easy to use after that. Then, I got a confirmation that my claim was assigned and I had a time window. It happened much quicker than I thought it would and when the tech from Reality Rekey came out, he rekeyed two deadbolts and two handle locks. He was good, very responsive, and very quick. I would recommend him to somebody else too, or if I had other work in the future.

Both the oven and washing machine went out. The guy from Professional Appliance came out in a decent amount of time, figured out what was wrong, and he fixed it. He was really good. He fixed everything. The oven, he did right away. The washing machine, he said I needed a part. He ordered it, and as soon as they got it in, the company called me to schedule it out, and they came a couple of days later and fixed it, and it has been working since. We're happy with that.

I would recommend Upland Pool Supply. I'd like to request them every single time. They were excellent. They got good communication, they showed up on time and explained what was wrong and what they needed to do to fix it. They had really good follow through with everything. I helped coordinate the time and what they needed to do in the time that they were gonna arrive, and everything was right on point. Submitting the claim to American Home Shield was easy. I did it online and then a text message was sent with who the provider was going to be and their contact info. The process was really good considering the COVID situation we're in. Everything went really well.

I have Home Shield on a rental house and so far, so good. When the air conditioning went out and there was no cooling, Redeemed Heating & Cooling came out. I didn't deal with them directly, but I know that the technician was able to repair it the same day. In fact, he was early and finished before he was due to be there, so it worked out great. I have also not heard back from the tenants, so I assume it’s still working well.

The upstairs air conditioner was not working, and it was not cooling. When the technician from Legum’s Heating & Cooling came out, he diagnosed the problem, fixed it, and left. It was all good. Overall, I don't have any difficulty submitting work orders, but I wish that American Home Shield would allow people to pick which of their contractors people want. I had had an issue before, and the Legum’s people came out to fix it, so I thought it would be nice to have them come out again.