American Home Shield Reviews

My recent claim with AHS went really well. National Platinum had to come out a couple of times about the ice maker, but they kept coming back and got it. So, it's supposed to be working. It just started holding up again this morning. I'm gonna have to call them again, but they've been really good to come out and do what we needed. He replaced the eye on the range top and it's working good too. The service of AHS has been good. They've responded fast whenever I call them. It was written in that the buyer provided us with a year home warranty, and then we decided to continue it. It's an older home and we were just concerned. We wanted to make sure everything kept working. If it didn't, that we had something to fall back on.

My AC wouldn't blow out cold air and wouldn't work at all. I submitted a claim to American Home Shield and a guy from May Heating and Air came to do service. AHS doesn't take long to send their contractors out. They were gonna send someone else out initially and I told them that contractor would take too long and that they should find me someone else who could come out earlier. The tech from May Heating was nice and professional and he was able to fix things that same day.

We had the house rekeyed and the contractor that American Home Shield sent was great. The keys all work. We've had good luck with everything so far.

American Home Shield sent Mountain Appliance Services to service the washer and dryer. The dryer was running, and the clothes were extremely dry and hot. And it continued to run, so the timer wasn’t working. The washing machine gets lint on all of my black clothes, and that's really not been resolved. As far as submitting the claim to AHS, I went on my computer and looked for their information, and I contacted them. Their website was very user-friendly. They gave me a timeframe that someone would be contacting me and someone did contact me within that time.

Submitting claims to Home Shield has been an easy process. The contractors have all been very professional and courteous. The two times I had them out, once for my garage door and the second time for my air conditioner, they fixed everything within a short period of time and I was back and running.

The blower stopped working on the air conditioner. We could hear the air conditioner clicking on, but the blower wasn't activating. The technician that came out was great. Everything's working fine now. I liked American Home Shield this time. The last repair I had, I hated American Home Shield. I have a mini-split unit. I had three people come out before, finally, the third company started substituting parts. So, they replaced the mainboard inside the exterior unit, and then they replaced the main board on the interior unit and they still couldn't get it to work right. They kept complaining that there was no shutoff. I didn't install the unit. I didn't know where the shutoff is. But a couple of weeks ago, I was cleaning in my office and I followed the conduit exactly 18 inches to the wall where there's a shutoff. It was like the guy didn't even look.

I submitted a request to American Home Shield for a property I'm managing. It was to have a hole in the ceiling underneath the bathtub repaired. I don't have access through their online resource to report a claim or follow up on one because I can't give AHS the information they need. So, I have to phone the claim in. When I make calls to AHS, I have to go on hold for an hour to get anybody to answer and it's horrible. Still, once I get AHS on the phone, I really like them as they're efficient.

Have been repeatedly lied to. Part is sitting waiting for AHS to pay for it. Spent over 7 hours on the phone on hold. If you are thinking of using this company DON'T. They seem to be getting ready to go out of business and you will be sorry. I can honestly say worst experience dealing with this company ever. STILL HAVE NOT REPAIRED MY AC AFTER 2 MONTHS OF BEING REPEATEDLY LIED TO.

Submitting claims through American Home Shield is easy. The only thing is I had ceiling fans out but the website only lets you put one, so I had to call them to ask them. They were nice about it. If you have a plumbing in the bathroom and a plumbing in the kitchen, you can't put that down when you just go online. You have to call them and let them know. It'd be easier if they would allow you. I'm assuming payment-wise, every time you call them one time, then they take the payment out. But if it's two or three problems, I try to do it under one payment if I could. Other than that, they helped me.

The air conditioner wasn't cooling. I called American Home Shield and they got somebody to fix it. But I didn't have air con for two weeks. The service took a while and I was not happy about it. Other than that, the contractors were fine and the AC is okay now.

My garage door was very noisy when operating and it wouldn't open or close normally. I placed a repair order and the tech from Flash Garage Door came on behalf of American Home Shield within two days. He was on time and he fixed the issue in 15 minutes. There was a little part that was broken and he replaced it. It was an easy fix for him and everything went back to normal afterward.

Our refrigerator quit cooling. It took a couple of weeks to get it repaired because the contractors said they couldn't find a part. They repaired my refrigerator. But the refrigerator's still making a little bit of noise, but I'm okay with it. I'm happy with American Home Shield.

I was having smells like there was some kind of leak or blockage from the downstairs bathroom or the laundry room. Watkins Plumbing came out in a day or two. It was pretty quick but the guy couldn't figure out what the problem was. So I paid him $100 to tell me that and then he left. The claim is closed, but it hasn't been fixed. I've been dealing with American Home Shield on another claim and the shortest I've ever had to wait was 38 minutes and the maximum is about three hours and five minutes. On average, it's about an hour and 45 minutes. So, I'm disappointed. I have been waiting for 30 days to get an air conditioner fixed because all they're worried about is them saving every penny they can and not getting the job fixed.

The button went out in the electrical box. I sent a claim in online and Turner Electric and Lightning came out. The tech had to get a part and come back a couple of days later. He did his job. They fixed my stuff and it doesn't cost me a lot of money.

The reps from Plumbing Pro Services were nice and I liked them. But I never could get them to call me back after the incident. there was a calcium buildup that clogged the pipes and I already had someone fool with it, and it came undone. I thought they were gonna have to cut a hole in the wall and do all this stuff. They were fast and quick or there was really nothing that they could do. The problem was solved and he made sure it was all clear. He let it run for a while but that afternoon when they left, I started thinking all these questions. I asked them to call me back and they never returned my call. Then I even woke up the next morning at 7:00 because it sounds like they get all their schedules and get out on their run. And I never got a call back.

Quality Climate did a very good job. The technician was very prompt. He got in contact with us the same day. He was here the next day even though he said that he had a lot of service calls ahead of us. He fixed our AC unit and it's been good ever since. He wore a mask and he stayed outside. He asked us a few questions, like if we changed our filter. I said, “No, we did already.” Otherwise, he was gonna come in and do that. I was pleased with American Home Shield. They responded right away. My experience with their customer service was very good.

The microwave was unrepairable and I'm trying to get reimbursed. We had to go out and get it replaced ourselves because the process with Home Shield was very lengthy. We didn't hear anything back and it took us about five days to get ahold of them. They put me on hold for three hours at a time. We finally got ahold of them and they gave us a way in which we can submit our paperwork and they will reimburse. The reps were fine. They gave the information that I needed, but trying to get ahold of them was the hardest part. Also, they have yet to tell us how much they're gonna reimburse for.

There was water in the tray under the water heater. Everybody said it was gonna be two to three weeks and I had the water heater in about five days. Steven A. Mills Plumbing replaced it and they were wonderful. I love them. I don't have to wonder when my water heater's gonna die now. It's already taken care of. I love American Home Shield. I've been with them for years. I have recommended them and I've even recommended them to the building manager where I live.

We had an issues with the washing machine. We filed a claim online with AHS and they sent me a text on when to expect the contractor. Then, the tech from Sears came out and fixed it. It turned out that the problem was the actuator, which is a little part that help clean the water, and it needed a new one. Since the service, the washing machine's performance has been better and the laundry's been cleaner.

The wax seal on the toilet failed and the toilet was leaking. AHS sent out Bear Plumbing & Rooter and their guy did a great job. When you have a claim with AHS, you can go online and fill out the request for a claim. If you wanna try to call them on the phone, you're not gonna get very far. They don't answer their phones. I called yesterday about something and it was a two-hour wait. If you do get through to somebody, unfortunately, like a lot of companies, they have outsourced most of their customer service work overseas to the Philippines. And I understand why they do it. My only problem with it is many of the people don't speak clearly enough to understand. And when you're on the phone to the Philippines or somewhere far overseas, there's a bit of a lag in the call. You end up speaking over each other and that's a little bit difficult. But it's the way things have gone with a lot of outsourcing to cut costs.

The guy from #1 R&R Electrical Allstar came out and he was very helpful with explaining different things and was being overall enthusiastic about being here. We had flickering lights and he was able to help us resolve that issue. We've been pleased with American Home Shield.

My air conditioner started making a really weird sound. The compressor kept shutting off really hard and eventually, it would just shut off completely. I notified Home Shield through the web portal and it was pretty easy to navigate. Myers got out here in four days and they were really professional. It took two times coming out. The first guys thought they fixed it but they didn't so somebody was sent out as soon as I called and let them know that it still wasn’t working.

Home Shield is something that everybody needs. You call and right after you call, you get exactly what you pay for. The contractors are great too. They're very professional. I've been very well pleased with my service.

Everything’s simple with American Home Shield. I've always had a decent service. The only problem I've ever had with them was I called them on my garage doors a couple of times and I won't do that again. The first time, the garage door spring broke. I called them and they sent somebody out. I didn't know at that time that the springs weren't part of what's covered. The guy that they sent out said he'd do it for me. He was gonna replace the parts and it would be $400. He'd send a report to Home Shield and they'd accept. But if I didn't want to, then he was gonna send a report to Home Shield and they were not going to cover anything. I told him he was trying to extort me out of $400 and I told him to leave. He stood in front of my house and called American Home Shield. After he called them, they called me and said springs weren't covered. I tried to tell them what he said and they didn't really care about what he had done.

There was a leaking hose in the refrigerator and AHS sent Fidelity Appliance Services out. It was fine and I never had a problem with them. It's just that every time I call, sometimes it's taking a little bit longer for them to answer the phone. Usually, they pick up right away, but I think it was during the problem time that we're having that.

My recent claim with American Home Shield had something to do with the pressure regulation on plumbing. I submitted that online and did not have any issues. On that claim, I talked to somebody first about whether it would be covered or not, and then submitted the claim online. The contractors that came did a good job. We were pleased with what they did.

To submit claims, you just go online and answer a few questions, and then Home Shield contacts you once they have selected a provider. It's super simple. It's nice to have someone to call and they take care of finding a contractor because it can be hard to pick a contractor with all the different reviews out there. 495 Garage Door's tech came out, assessed the issue and made a phone call, got the clearance to replace the garage door opener and it was really easy. I was able to still work while he was doing everything. He wore a mask and everything like that. He stood a distance away. He was in the garage and I was always inside the door.

I was having problems with my air conditioning. I explained to them what was happening. My son kept putting it low at 74 and my electric bill had been extremely high. Then every time I would move it to 75 or 76, it kept shutting off. So I told American Home Shield what was going on. I paid the $75 upfront and they scheduled the appointment. The guy came out and checked it over. He told me that the line was clogged. He never came into the house to check the thermostat or anything like that. He said that I needed to put the bleach solution in the overflow valves, so that was what I did.

The air conditioner wasn't working. I submitted a claim with AHS and we weren't too happy about our experience because it took them forever to call us. But when the guy came out, he knew exactly what to do. He was a genius and since the repair, the AC's performance has been great. We had cold air in the air conditioning and the issue wasn't the Freon. That was another thing I appreciated about him because we've had other people come out before for air conditioners, and they would always tell us it was the Freon. They would give us a great big deal for Freon when it really wasn’t. But this guy didn't do that. He said there was a wire that was off and he did great. Send him out every time, please.

We selected American Home Shield because we know that it’s one of the best in the market. We just bought the house and we wanted to rekey all the doors. I used the website to notify them. It was good and easy to navigate. They Realty Rekey, and the contractors were very helpful and quick. Everything was great. All the keys work.

The dryer wasn't working and I called it in to American Home Shield. They had the technician come out and he fixed it. He was professional.

The AC was blowing but everything was hot. My compressor went out and A-1 Quality Care needed to order a new one. It has been a whole week now since my air conditioner has gone out. Now, I'm waiting for a compressor to arrive. Here in Vegas, it's 130 degrees and I have a baby so it's really double frustrating. They said it could come in one day next week. I had other claims with American Home Shield before and they were fine. My air conditioner downstairs was broken and it was fixed right away.

My most recent claim was for a plumbing issue on my rental property. The tech said that it wasn't covered under Home Shield and he left without fixing the issue. But otherwise, my previous issues have been solved satisfactorily. The contractors go on site and I'm satisfied with the service. One thing, though, is the long wait time when you call them because of COVID. You have to be on the phone for one hour or more than one hour and it's almost impossible to open a ticket if you have to wait for an operator to talk to. But besides that, once you get hold of somebody, they're easy to get along and they're very cooperative.

The filter housing on my refrigerator was broken. When you'd put another filter in, the water would just come out of it like spring. I did an online appointment to American Home Shield and everything was good to go. Sears came and fixed the refrigerator. The first technician came out to see what was wrong with the fridge but he pulled my refrigerator out and scratched my wood floor. Then he said that it was just a scratch and that it would come off really easily. Then he was doing something on his cell phone and then he sent me documentation saying that it was not their responsibility for the scratches. On the acknowledge signature, he tried to sign it with my signature. The scratches were minor but forging my signature on a piece of paper was another thing. It was bad that the technician did that but it didn't matter to me. I just buffed and cleaned the floor up. You can still see the scratch but it's blended in. They fixed my refrigerator. So it's good now.

When submitting claims to American Home Shield, which is very easy, I can either call or do it online. We've definitely got our money's worth with American Home Shield. They got all the problems in our home fixed as fast as they could. The issue was fixed very quickly when the contractor, Advanced Electrical Solutions, came out and we haven’t had any problem since. Everything is working very well. Sometimes, bad winters can cause an issue. We had an event during Christmas and they were able to find somebody to come out. We also had an issue with our washer where it had to be replaced a couple of times now. This last time, it took a while to get the new washer but that was only because it was during the COVID quarantine, which everything was taking forever, so it was not their fault. Other than that, my wife and I both appreciate AHS and we like that we got it when we purchased the home.

I had a main sewer line backup and it was never resolved by Plumbers Inc.. There was a series of problems and miscommunication between them and American Home Shield. I've let American Home Shield know that I ended up hiring my own plumber and he fixed the problem in under 60 minutes while it took Plumbers Inc. and American Home Shield almost three weeks to not even get a resolution. I have one other claim for some appliances and I'm still in the process. They had to order parts and we're going on a couple of weeks on that. So, for whatever reason, it seems like they move extremely slow.

The AC was not cooling. I let Home Shield know of the issue via the website and the website is good. I did it on my cell phone and it was easy to use and self-explanatory. Metro Air Services came out and they had to replace a part. They came back the next day and replaced it. Now, everything works. The number one benefit of Home Shield over other home warranty companies is Home Shield lets us select our contractors. On the mobile version, you can't see what the contractors' scores are, so I originally just went with whoever was the first one that was listed. I had a really bad experience when I called them so I checked their Google Maps and they have a 1.7 review. I cancelled them and did a new claim. This time, I looked up companies and the one I selected had a 4.7. Everything went great. The ability to have that selection and not be forced is huge. It sets Home Shield apart.

American Home Shield sent Hopwood Electric and their guy said that they couldn't fix it. He said my refrigerator’s dead. He said he was gonna get in touch with the insurance company because it was not fixable. I love American Home Shield. Any time I have a problem, I pay my deductible and they get it fixed. With COVID, some things are taking longer but overall, I don't have any issues. Everything is easy.

In submitting claims, I would either go online if I got access. If not, I would just call and it would always be super easy. Expert Pools has been out several times for us through Home Shield and they have always been wonderful. Whenever we put an issue in, they respond pretty quickly, even if it was on a weekend, and they come out here pretty quick. They're efficient, they seem honest, and very helpful. The tech would knock on the door when he was done to let me know he was finished. He would step away once I opened the door. He would get the paperwork and he would leave it on our little cabinet out there. He was perfect. Always good. Home Shield has been great. We've used them for several years. We will continue using them.

We had submitted a claim with AHS that our air conditioning didn't seem to be responding to the thermostat, was not shutting off, was making a loud noise and didn’t seem to be effectively cooling. We submitted the claim through their website. I am always in favor of being able to submit things online rather than trying to call and get connected with someone. So I was very happy to see that that was an option. We had a call within an hour. Unfortunately, because of the high volume on the end of the contractors, we couldn't get somebody out for a couple of weeks. But they addressed our claim almost immediately. We were very happy with the service provided by the contractors. We've had no problems since they've been out. We've been very happy so far with AHS.

The Plumbing Company came out for my water heater. It was all corroded and they told me it was very dangerous. It had a hole in it and they said it could've exploded or something. It took the tech all day to do the repair because the top of the water heater that was sent out was the wrong top. He had to get another one. He was here most of the day trying to get it in but he handled the job. Also, he was very nice and polite. Then, another guy had to bring in another part because stuff just wasn't right with that machine. The water heater has been doing its job, although sometimes the water doesn't get as hot as it should.

Rekeying is a service American Home Shield provides, so I allowed them to perform the service for me. I made an order online and it was easy and very simple. Lang’s Locks came and did what they're supposed to do so I was happy. It went smoothly and the tech was helpful, knowledgeable and efficient. It was great.

I had a leak in my house, so I called American Home Shield. I did it all online and then a contractor came out. Now, the issue is fixed.

It's very easy to talk to American Home Shield. Recently, J&J Appliance Service came out for the ice machine and the microwave that were not working. They were very nice and very easy to interact. They were professional too. I had another plumbing issue and I wish they could do everything in one service request. I was told that they couldn't so that is the only concern that I have. But other than that, everything else is good. I'm very happy with the work that has been done. They were available on time. They came in and the technician set up, and everything was very easy.

All of a sudden, there was no water coming out of the dishwasher anymore. It was running, but it was dry. ARO Appliance Repair handled it well. They sent someone out pretty quickly and I was updated via text message. It was pretty cool. They sent me a text when they had scheduled the person and they gave me a window of time that they would come, and then I got another text when that person was on the way. He came and said he needed to order a part. After he left, I got text messages again saying when the part was ordered and when I could expect to return. Then he came back and installed it when he was here very quickly. It's been working fine ever since then.

My refrigerator, stove, microwave and dishwasher were not working. I submitted a claim to AHS and my claim was satisfied. The tech who came was very nice. He thought he could fix everything but it turned out he could only fix the microwave and the refrigerator. Since then the microwave has been working perfectly. I sent them payment but I may have put the wrong number on it. The payment has been accepted by AHS but I needed to make sure it's going to the right account. The wait on the phone for somebody at Home Shield to pick up is an awfully long wait. I did six to nine hours of waiting on the telephone and I finally got to where I needed to be in their system. I got guidance and got everything taken care of.

I love American Home Shield and the only thing that they can improve on is the customer wait time on a phone call. Whether calling to ask a question or submitting a claim, it's lengthy. Still, they did a wonderful job with my refrigerator. They replaced it. I'm also a real estate agent and I also refer them out to people because I believe in them. It's a good thing for people to have at their permanent residence and for rental properties. It's good to have that comfort and knowing that an appliance will be fixed or replaced if it can't be fixed.

I went on their website to order the service and it was easy to use. It was quick and done on time. The tech was good. Everything went just like I was hoping it to be. I have hot water.

The dryer in my rental house wasn't working and it had a burning smell. It took three visits to fix it. The tenant told me that the two visits from the previous contractor was not able to do anything and didn't make appointment first and didn't communicate well. They were totally incompetent. But Optimum Appliance was a lot better than the previous company that came out. They were very professional and very quick. They got the work done. In general, the contractor that American Home Shield is sending is not the highest quality. I have my house on the American Home Shield too. I had two claims and none of them followed through. I pay $100 for claiming fees upfront, but nobody calls me. No one actually shows up.

I've had American Home Shield before and I've had Choice. I quit American Home Shield because of the payment process. They charged me twice for the same thing and it took me four months to get it straightened out. When I moved from Amarillo to Allen and bought a new home though, they used American Home Shield, so I didn't have a choice. However, instead of paying the vendor, they're taking it online now and I like that better. Also, my brother was here when 911 Locksmith came and he said everything went fine. It worked out well.

Something was wrong with my dryer. When the Wilk's Appliance Repair tech first came, my daughter was here and I was on my way home. When I got here, he was running out to get a part. And then he came back and fixed whatever, and then he left. He was a nice guy. That was a couple of weeks ago and that one has been fixed. But then two weeks after my dryer, I had problems with my washer. Before Tuesday, Sears came out and looked at it. The tech told my daughter he couldn't diagnose it, so then that was when it was sent to Wilk's. And then Wilk's came on Tuesday. The tech told my daughter again that he ordered the washer top. She said something on the inside of the washer under the top was broken, and so the tech would order a top. That's what I'm waiting on.

I still don't think it should take 4 months to get your refrigerator fixed.

The first time American Home Shield sent a contractor for our washer issue, we tried to explain that our unit doesn't finish the cycle. The first contractor then said that was because we would put in too much clothes. I told them that something was not right because the washer does not finish the cycle. He then says "No, no, no. It's good, it's good". He opened the top of the washer and looked at it and said everything was fine and that I just shouldn't put too much clothes in the washer. After he left, my wife put in a load and the problem happens just the same.

We've only had to use AHS a couple of times. It seems like it’s a good way to save on unexpected costs and protect yourself. Recently, we had a question about how well the air was working, because it wasn't cooling down very quickly. We were curious if the contractors of AHS could do a diagnostic and so they came out and did that diagnostic. The contractors that came did a good job. The website of AHS was good too. It was easy to use. They also updated me on the website and via a text message.

We've had Home Shield for four months now since we moved here in Alaska. The toilet, sink, and bathtub all combined to this one pipe, and there was a cracked leak into it. The guy from Alaska Plumbing came out and fixed the piping. It was pretty quick. They all said it works good. The most recent guy that has been coming out the past three times now has been exceptional.

The first problem was the dishwasher. There was a film and the dishwasher wasn't heating properly. Crawford Appliance took a bit for them to get there. There was some confusion over what the root cause was and how to fix it. But the ultimate resolution was fine. The dishwasher works fine now. The most recent one was the oven. It was overheating. It would just run away and the fans would not firing on. Crawford came in, made an assessment and ordered some parts. It took a couple of weeks, then they came back, put the parts in, and that was it. The oven is working fine. We were concerned at the beginning that the fans weren't going on, but they go on, and it hasn't had the issue.

It's very easy to do most of the claims online to American Home Shield. The reps call and follow up to make sure they've got all the details correctly. I submitted the claim for the appliance and I got a call back that day. Then, it was four days before the contractor was able to come. The technician was able to figure out what was wrong with the appliance. He ordered the part and came back the next week and put it in. So far, it's been working. He was good and he got it done. He had his mask on and I had mine on too. He had gloves and we stayed six feet apart.

I called AHS for our dryer and the rep was good. The only problem we had was it took quite a while to get through to them. GE came out and the repairman was nice. They tried to fix it and it only worked for a day. AHS notified us that GE said it wasn't gonna be repairable and that we'd receive a new unit within a couple of weeks. Since we purchased the warranty, we've had two calls for them and it has been terrific. AHS is top-notch.

We had an appliance issue and Arizona Value Appliance Repair came in, did the repair, and left. We kept social distancing. They had gloves on and a mask. American Home Shield covers some and it's better than nothing.

The first time that someone came, American Home Shield didn't approve to get the issue fixed. On the second one, the technician was able to change one of the outlets but the AC was not really fixed like it was supposed to be. It was an old unit so I didn't understand why it was not replaced. They didn't approve it and I was not happy about it. I just haven't had a good experience with the warranty overall. So I was about to call American Home Shield to cancel my service.

It's been a great experience with American Home Shield. I had a claim for a stopped up toilet and everything went fine. The contractor did his job and told me what was wrong. He fixed it and left. But it became stopped up again so I had to get a plumber to come and fix it.

My AC piping was leaking all over my ducts. I submitted a claim online to American Home Shield and their contractor A-US Air Conditioning of Texas Ltd. came to handle it. The ducts had to get replaced because the insulation inside was soaking wet. The techs from A-US Air provided good service and things have been well since they came out.

I had a leak and I thought it was coming from my water heater. American Home Shield had Plumbers Inc. come out and their guy spotted the problem pretty fast. I had a couple of people who kinda glanced at it and they said the water heater was leaking. But it actually happened to be the line that runs from the refrigerator that ran through there. It was like a little plug. The guy was able to come back and fix it so that went well.

I needed my locks rekeyed and everything went well. All my locks and stuff matched. I also had a claim for my AC unit before and it went good as well. Everything's working good. Everyone was very professional. They got the job done in a timely fashion. So it was all positive.

We had an AC that wasn't cooling and submitting the claim was really easy, efficient and thorough. You just go online and type in what the issue is. Within 24 hours, a company calls you. They're pretty efficient at getting you scheduled in within the next day or two maximum. They come out and take care of the issue. We had a pool issue and it was the same process. Everyone's been super professional. There was one thing we had called back on and they were back out and took care of it again without any additional fees.

My niece had had really good luck with American Home Shield and she had given me a really good recommendation on them so I went with them. I renewed them just to keep the warranty. Our AC keeps breaking. It stopped last night. So this is the fourth time that I've had to claim on it for the same thing. At one of those times, I was out of air conditioning for two days and it was 107 degrees. Last year, I had a claim for the AC and it was a different contractor. But this year during this time, it's been the same one, Cabot. The compressor is completely out and the technician from Cabot Mechanical has been out here about four times on this same issue. They're gonna replace the compressor. The tech's supervisor called me and said that they sent a request to American Home Shield to either approve or deny it. If AHS approved it, then Cabot Mechanical would order the unit. As of right now, I don't have any air conditioning.

The bottom part of my freezer was freezing up. It was making a lot of excess ice and it wouldn't close. The guy did solve the issue. At that time I requested, I had another refrigerator that's in my husband's man cave that wasn't working properly. I thought since I did one claim, they could look at both of them. I had asked for them to check both refrigerators and he said he didn't have it on his orders so he couldn't check the other one, meaning that I would have to call Home Shield again then pay another $125 to see about getting the other refrigerator fixed.

We had a leak in our sink in our kitchen. After placing my claim, someone from All Hours Emergency Plumbing came the next day. He was very professional and friendly. When he told me he was gonna be here, he was. He tried a couple things and resolved the problem quickly. Everything is well.

The garage door opener was broken. The contractor replaced the button you press to open up the garage. They did a great job. They were very professional and quick. The only thing was that the tech had to put parts on order and it took about a week. But everything was good.

Sears was phenomenal. I used to have them but I stopped them because the stores were dying. I tried another service through our local utilities and it was horrible. Then a friend recommended American Home Shield. They're average though. They’re not as good as Sears who had their own repair people so they had a little bit more control over response times. I had an issue with the microwave and AHS assigned me one repair place. The rep was very upfront and told me they were busy and couldn’t even schedule a time. She said she would get back with me or I could call her back. After two weeks, it dawned on me that I never heard back from them. So, I called then and they still couldn’t schedule a time.

When I first got my home, American Home Shield's coverage got passed on to me. The previous owners already had an open claim for an air conditioner. It was disclosed to me at the closing table that the AC involved was not working but the claim was already paid for in terms of service charge. I then had to pay a separate charge for extra parts. When I tried to open that claim, there was a discrepancy. This was back when AHS went through JK Plumbing and they had a lot of complaints. Other than that issue, everything has been great with Home Shield.

At first, the technicians from Ace Heating didn't quite have the problem diagnosed correctly, so it didn't resolve the issue totally. But they came out a couple of days later and replaced the parts that needed to be replaced. I haven't had a problem since. Also, they were great about taking precautions due to the pandemic. Ever since we have been with American Home Shield, they’ve been great too and everything has been resolved. AHS has always been good. We called a previous time and the guy came out and gave a wacky assessment. American said not to worry and they would send another one.

About a year ago, I had somebody come to try to find out what was wrong with my AC. Those techs said they could not find a leak. They put a bunch of refrigerant in it. This past May, my AC was not cooling again. I called in the issue to American Home Shield and their techs from Ace Air Conditioning and Heating came out. The techs said that I was completely out of refrigerant. They filled my AC unit with something else to see if they could find the leak and what they used would seal a leak if there is one. It didn't seal the leak so we had to call them back again. Ace came back and said that they couldn't find the leak and some leaks were hard to find especially when they're in the condenser. So, I have paid the service fee and AHS has paid a certain fee three times already and still, we don't have a solution. My AC is cooling now after the last techs put refrigerant in it but it doesn't last.

The water doesn't work on the door of the freezer and the technician has come out and tried to fix it four times. He was very nice and helpful. He did everything he could and we got it working twice for less than 24 hours. He would get it working and he would leave, and then I'd have to call back and say it stopped again. He still couldn't get it fixed and he said he would have to replace the whole door on the freezer to get it to work. And so, we were offered the amount to put towards a new refrigerator if we wanted it. The rep told us to go buy a refrigerator and email her the receipt. Then, American Home Shield could process it. I have not received it yet but it's been maybe a week, so it'll be coming shortly. The experience with them has been good so far.

I did a claim to American Home Shield for the bathtub faucet that broke. They sent Judieh Plumbing Company. They called me within 24 hours and then scheduled. They're good. I had two warranty companies at the same time. When I bought the home, it came with an Old Republic warranty. I didn't care for their service, the contract or their customer service. I had had experience with American Home Shield before in a few different properties, and I liked them. I got them on top of Old Republic. I've always liked American Home Shield's work. Their deductible is a little higher but their contractors and their service are better. In the past, I have had to wait way too long for them to answer a call, but other than that, I've always been happy with American Home Shield.

The AC was clanging and it stopped working. We submitted a claim with AHS and the gentleman that they sent out was very good. The first time he came, it was four days after I called, and he said it was the compressor that was gone. This house was built in 2006 and I moved in last year. He told me that this unit was probably still the same air conditioner and they usually go out after 12 years. He said that I needed a new air compressor but he said that he had to talk to the insurance company. Then, they had to order it and when it finally came in, he came over and it cost me another $120 over the $75 service fee.

Had CO/smoke alarms fail. AHS sent service and they wrote up "non-functional. Installed 2002, expired 2012. Check with AHS for coverage/replacement". AHS then send me an email asking that I call them (they can't be bothered to call you). When I call, I get PUT ON HOLD for extended period before getting a live human. She tells me "we won't cover it because there was maintenance required that was not performed". I asked to speak with her supervisor and she informed me that her supervisor would tell me the same thing... I had to insist. After another 10 minutes on hold, the same woman came back on and advised she would then transfer me to the escalation dept. (I guess the spvsr needed 10 minutes to realize she could not be bothered with me).

We are with AHS from last more than 3 years. Small calls are always taken care of. This time we request for range hood exhaust fan issue on 7/14/2020. Technician assigned came and look. After that they can't find parts until today 8/19/2020 and we cooking food without exhaust from last 1 month. They promise if they didn't found parts in 2-3 weeks they will replace it but still keep calling them almost everyday and appropriate answer getting back. We have 2 houses insured with them but very disappointed this time. Cooking without exhaust is not easy with 3 kids at home who need something to eat almost every 30 minutes. Inside kitchen walls and cabinets are getting messed up because can't eat outside all the time due to Covid-19 so don't know this gonna be fixed or I have to start looking for other company. DISAPPOINTED WITH AHS SERVICE THIS TIME.

I purchased home warranty from American Home Shield for HVAC and Home well systems. I was told there was a one month waiting period and a 100.00 service fee per call and that I could cancel my contract at any time without a cancellation fee even if I had already received a service on my appliance. After a month wait I logged into my account and paid the service fee and was given the name and phone number of a AC repair mechanic. I called that number multiple times and left messages that day but no response from the mechanic. I called AHS phone and there was a hold of hours with no call back option. I logged into my account to see if there was a way send a message or email to AHS. There was no other way to contact AHS except by phone. I suspected fraud.

I had pretty good experiences with Home Shield. I submit claims online. They go through really quick. Home Shield sends a text message saying, "Within 24 hours, the vendor will contact you," and that has always been my case. They contact within the day. I had a couple of different claims. One was for a toilet problem that was making sounds, and then one was a shower that was not working properly. The temperature was not coming out consistent. Aladdin's Plumbing fixed it. They were courteous, professional service. The warranty is helpful. I get bumper-to-bumper coverage, so I get it every year. I'm happy that I got the insurance.

We were happy with the plumber that came for our recent claim with AHS. He was great. The toilets stopped working. They kept running or they wouldn't fill up again. So he went ahead and fixed it pretty easily. He was able to do it that same day. We were really happy with American Home Shield too.

Once you get on the phone with Home Shield, it's a breeze. But sometimes, you can wait close to an hour for somebody to answer the phone. That might be a problem if there was a major crisis. But my husband and I are both semi-retired so it was just about putting the phone on speakerphone and continuing to make breakfast or whatever else. And then when the reps got on the phone, they immediately took charge of the issue and got somebody in the area to come out. It was very quick. We had two other times when we spoke with Home Shield about other things recently, and they were both handled really well from once they picked up the phone.

I had a sensor that went out on my stove, so the oven wouldn't work. I filed a claim online with AHS and the process was quick and easy. They were expedient in their response and the technician they sent was very courteous. He was very respectful because there are house rules. So, he took his shoes off at the door and was very complimentary. He did what he needed to do then he left. He was also very upfront in telling me how long it would take to repair the oven. But the part came in ahead of schedule. He made a phone call, then he came out and was on time. He promptly corrected the problem and didn't leave until he made sure that the oven worked. Other than that, I switched companies many years ago because the service from AHS wasn't stellar at all. It was awful. But I ended up coming back to them and my first experience coming back with them was good. So whatever they did was working.

American Home Shield was the very first one that we ever went with. I called in and A1 Mitchell's Heating & Cooling immediately came over and fixed the air conditioner.

When filing claims, we have a booklet that says call AHS first and they set up whoever we need. It just takes a long time to get somebody on the phone. We had to wait an hour, one time, on hold. Recently, we had a sewage back up in our bathtub, in the shower, and the toilets weren't flushing. The first company that cam and they said they couldn't help as they don't have the tools. They were worthless. I don't want them ever sent here again. Then the guy from the second company was rude to us and he never returned the call nor showed up.

I had an outlet on the back porch and a light upstairs that weren't working as well. I did a claim to American Home Shield. Adam Electric called me the next day, and they got here the following day. They were able to correct all the issues. I've had American Home Shield in the past, and it was kinda hit and miss. I decided to go with them again and so far, so good.

I have a rental property and when the AC in that rental was just blowing hot air, I made a claim with American Home Shield. Given the dynamics now with COVID, I like to speak with someone directly. But I can do a claim online as well. What I like is once it is there, you get the information on whoever they're sending out so that you're able to call them immediately and try to schedule an appointment rather than waiting for them to get back.

When I purchased the home back in ’06, the old owner purchased AHS for the home purchase. Then I continued with them for three years, and then they replaced an AC in the past. They came out and fixed my washer, dryer and my stove too. It was good when I first had it when I purchased the home in ’06. This time, being a client, I'm also very satisfied.

Grade A Plumbing came out and they were really good. They put a new water heater and updated something.

My AC stopped cooling. Requesting service from American Home Shield online was super easy. Their contractor, Anthem Mechanical Palm Springs was sent to handle the issue. The tech from there looked at my unit and found a bad capacitor. He replaced that and my AC has been working perfectly since.

The washer just quit. I called American Home Shield to submit a claim and the reps were helpful. I talked to this girl and then she sent me to somebody else. When she sent me to somebody else, they said everybody was busy and I would have to wait for the next person. So I kept waiting and waiting. They never said if you give them your number, they would call you back. They just kept saying, "You're the next customer. Your information is very important to us." For two hours, I listened to that and messed up my whole day. But I finally just said, "Forget it. I'll call back later." So I called back this morning and I got somebody right away. Then he pulled up my records and told me that I'd have to wait 'till when they get to me. They would give me a call.

The coil had frozen up on our AC and when we filed a claim, AHS sent out Honesty Mechanical. The techs were good and professional. They did what they needed to do and everything seems to be working fine. They had to replace the whole unit and the service took two and a half hours. But we canceled our service with AHS today because they didn't cover anything. They said if we wanted to cash out and get somebody else to do it, they’d pay $500. In the end, we paid $4,000 out of pocket for the replacement. Other than that, when I would call AHS, sometimes it would be really hard to understand what their reps were saying.

The microwave in the house my renter was living in wasn't working. Submitting a claim to American Home Shield for it was easy. Anytime I have to file a claim with them, I always get someone. During the time of the Coronavirus, it has been a bit difficult because of the high volume of call but any other time, AHS would send someone out to my place by the next day. For this claim, AHS's contractor, Austin Appliance came and the techs checked my circuit breakers. One of the outlets in my kitchen needed to be reset and when that was done, my microwave started working. The tech did that before he started working on my microwave.

The other company I was with was horrible. They would have me wait weeks and weeks before they would come out and do the job. And then, I was very afraid of the contractors that they would contract out to my home. Also, it would sometimes take three or four weeks before I would get a job done. They would take my money but I would have to wait so long. It was just horrible service.

Any time we needed something done, we got it scheduled and handled very quickly. You call in, you get somebody. All the first initial contact is automated, and then someone gets back to you. But if my dad called and he got an automated thing and couldn't talk to somebody to get an appointment set up, it may be a little difficult for him. We were selling our house and the buyer hired a company to come out and look at the AC. He noticed this huge differential between the unit and the actual air conditioning. We put in the trouble ticket because we were having issues supposedly with our AC. Arctic Cooling Pros came out, did a meter test and said, "No you guys are fine." It was just a matter of the company that was hired trying to scam us into buying a bunch of work we didn't need done. Previously, but not with my current home, I got a couple iffy contractors that came out, but the work was done.

I called in about my dishwasher. One of the top racks where it holds the dishes in place fell over and when I called, the girl said, “Yeah, it's covered.” They sent a man out and they charged me $100. He ordered the part and I got a letter that said that the part is on backorder. It’d be August before I get it and then I got a letter the other day that said they're not covering it. I spoke to a representative after waiting an hour and a half on hold, and he said that he'll try to get my $100 back. I told him I was gonna cancel my policy if I didn’t and he said, “Well, we’ll see what we can do.” but I never heard anything after that.

We filed the claim, Mills Electric came out and figured out what was going on with the issue. I had a breaker that was tripping. Mills came out and found that the circuit from the box to the outlets was bad. The wire was bad and it had a short somewhere in the wire. So, they had to run a new circuit board. That was on a Friday. And then, they said that they had to get approval from Home Shield before they could continue any further. They couldn't just run a new circuit. They could have repaired whatever was here, but since they had to run a new circuit, they said that was what they had to get the approval for. Two weeks later, I checked my American Home Shield on the website and it said that the job was completed, but they have never been back out.

My parents had American Home Shield since they've owned their home and they've always had good recommendations. When it was time for us to switch warranties, I switched over to American Home Shield and I've loved using it so far. We've just recently gotten it but it was able to come in the time of need. The AC stopped blowing hot air and the fan of the outside unit stopped spinning. We ended up contacting them through their website. It was the next morning that I got a call to set up with Island Breeze for their person to come out.

The washer did not complete a washing cycle and soapy water went everywhere. I had to clean that up. But the pump went out on it. Prosam Service's technician did a great job. He just didn't have enough tools and equipment to do the job. If he will work on something that has water in it, he should've had a bucket. He was working on my washing machine, and he had to use my bucket and I had to clean up after him. That was the only issue. Other than that, he was prompt, pleasant, professional, and very efficient. On the other hand, the dishwasher was clogged with old liquid dish soap. The tech removed all of that and cleaned it up, and gave me some advice how to treat the dishwasher. After I run a cycle, he asked me to put some vinegar in it and water. Everything is working great.

I’ve used American Home Shield only once so it’s standard. You pay and they send someone out. The technician from Ramey Appliance fixed the refrigerator. When they came, they wore masks and gloves, and took their shoes off at the door.

The AC unit in my home stopped working. I created a service request to American Home Shield and they assigned Main Line Plumbing to fix the issue. It took a few work days before they could come in. When they did, the technician who came was knowledgeable. He diagnosed the problem and realized that there was a part that needed to be replaced. He fixed the unit temporarily and did a workaround. My AC unit was continuously running for two weeks 'til the date they said they would come back with the needed part. It took more than two weeks before they could find a replacement. They came back and replaced what I had and now the unit is working fine.

Every time I do Home Shield, I have to go online, pay a $75-deductible and then tell them in a few words what the claim is about. What I found that's irritating is that sometimes if you need to get ahold of someone at Home Shield, it's an hour to an hour and a half long before you ever get ahold of somebody. Precision Door Service came out to looked at my garage door because it wouldn't open. And when they looked at it, they discovered that the actual wire had come loose. They repaired the wire, said that there was really nothing else they needed to do to it, and that was it. The other warranties I've used before don't pay a deductible until they come out. And when they come out, I pay it to them.

I went online and submitted the claim for the air conditioning. The contractor gave me options to do the minimal replacement of the heating coil, which they downplayed that I wanna do that. They gave me the medium fix, which would be replace part of my unit. Then they gave me the total fix, which was paying a whole lot more than I should for a brand new unit. They installed it and American Home Shield paid $800 out of $7,000. I haven't been able to communicate with them. They're very difficult to get in touch with. The customer service line number is in Malaysia and they can't tell you anything. They can't troubleshoot for you. They can't connect you to anybody. They can give you a phone number. You call the phone number but nobody ever answers it. So it's a dead-end. Right now, I'm upset with American Home Shield because they've given me almost next to nothing for my claim.

We had a leak in the plumbing in our kitchen and Alta Vista fixed it. They were nice and everything has been working well.

I've had American Home Shield for five years and my claims have always been for my pool pump. It flooded in Harvey and that started the decline at each pump. This is the last pump I replaced since the flood. When ABNation called, the technician asked the condition and what was going on. It was hot here in Houston and he said that they really got to get on that before the pool would turn green and it was also my concern. The technician, Pete, called late that night and said that he'd be here first thing in the morning and he did. He also called when he was 20 minutes away. When he got out of his truck, he had a mask and he asked for a hand sanitizer and then he brought wipes. I opened the gate and we had social distance. I opened my gate for him. He needed a bucket and when he was done, he wiped it off before he gave it to me. He got the pool pump fixed. Overall, I've been very pleased with AHS.

The AC was blowing but it wasn't cooling. I called AHS and it was a prompt system. They sent me by text the name of the company that would call and Classic Comfort did call in a timely manner. I've been very happy with Classic Comfort. They've explained everything to me. The crew is great. They're still here working but they've been wonderful. I used to have American Home Shield years ago and then when I first bought my house, the real estate agent suggested a home warranty and I went with the company that they recommended, but I was not pleased with them. So when that ran out, I contacted American Home Shield again.

I couldn't close my shower all the way up and it was leaking. When I filed a service claim through the website, I also called for an appointment. After I paid the service fee of $100, American Home Shield sent a plumber to my house and he didn't even look at it. He said to me, "The water pressure in your house, it’s too high. It's supposed to be 80 psi. It's 90 psi." I went to Home Depot and bought an Aqua meter to check the pressure myself. The water pressure in my house was 75 to 77. It wasn’t even over 80, like that guy said. This plumber stuck a hose on the water input going to my house as well and he destroyed the hose. I called American Home Shield and complained about it. They said, "Oh, we're gonna send somebody else.”

The fuse had blown on my microwave and something happened with the door latches thing. I submitted a claim with AHS and the tech they sent out replaced all that. After their initial visit, they had to order a part then they came back and tried to fix it. But apparently, the wrong part was ordered and they said something about American Home Shield's number. Then, they had to come back the second time and they fixed it. They were in and out quickly and everything has been great since the service.

We submitted a claim with AHS because there was a huge hair clog. So, the contractors came in and snaked it out and did a great job and it was good to go. The contractors were very good. They were wearing a mask. The process of submitting the claim with AHS was really easy. Everything went really smoothly. I just called. I was happy that I could call in the middle of the night and I could do it automated, and it went great. My brother has AHS too and he liked it.

The first company that American Home Shield sent out for an appliance issue would not return calls. Then Champco went a lot better than the other company. Champco was professional and timely. They didn't take long once they got involved. It was over a weekend and we got it taken care of in about three business days. Overall, American Home Shield has the best coverage. Once somebody gets out here, it's okay. Their cost is not a problem. I lived with it. But I'm always dealing with somebody overseas so the communication gap is sometimes very difficult. They should move their customer service back to America.

I've been in the house for two years. I've had the American Home Shield since I moved in. It was part of my closing. My Realtor set it up when I closed on the house, and then I renewed it last December. Our recent claim with AHS was for an HVAC tune-up. Clovis Heating went up on the roof where the HVAC unit is, and they used my hose to spray it down. I wasn't watching them the whole time, but they were up there for 30 minutes. They said there was just dust on it and that everything seemed to be working fine. I was told by American Home Shield that they were gonna assess what Clovis Heating had found or what they did. But, I never received anything back.

American Home Shield has a fine website. I made a claim there and was given a two-hour window for my contractor, Steve Rodgers Locksmith. They were very professional and good. My lock has been fine since their tech's visit

We had a water heater problem and Central Ohio Home Maintenance got the problem fixed. But after they had completed the work, they had disrupted the water tank a little bit so there was some sediment that migrated out to the faucets and the rest of the house. They didn't think to tell me or clean those things out. I had to go to the house and take the the aerator out of the damn sinks where the water comes out, clean them and then put them back in. That's a mistake they made and I had tried to reach the plumber three or four times but they never returned the call. I don't know if they are just so busy but that's not a good indicator to me.

The ice maker wasn’t working and we were able to get someone. He was very nice and he fixed it. He was very knowledgeable and seemed to know what he was doing. He came right away but he said the piece to order would take time so that was the delay. Other than that, everything was good. American Home Shield gets stuff done but when you call them, it takes forever for someone to pick up the phone. Lately, it felt too much. I had a problem with my water heater before this and I had to be on hold for 50 minutes, sometimes for an hour and 10 minutes another time. No one has that amount of time to wait. You have to hold forever. I'm trying to renew my policy and I was trying to call them. I tried to renew twice and it expires at the end of this month. Still today, I cannot get in touch with them because every time I call, I stay on hold a lot. Time is very important.

I did a claim for the rekeying and ABK rekeyed all the keys to my house. They came back here and they charged me some more for extra keys. It was a little bit of harder work because it's for a standard. They said it wasn't covered under the normal keys. But the guy was very respectful and he knew what he was talking about. He knew the right guys to call. So I was happy with him. They did a great job.

I had an AC issue and it was an easy process to submit the claim with AHS and get someone out. The techs arrived on the same day or next day and they were personable. They'd been out before, so I had no problem. Since the service, the AC has been performing like it should. All in all, I've been pretty satisfied with AHS.

We’ve had them for eight years, so we’ve had good years with them and we’ve had not-so-good years with them. Having a warranty has been beneficial, but sometimes it feels like with American Home Shield that we're just pushed down the list for other service. I doubt they can do anything about that with their contractors, but they should have good contractors. We had something that took weeks to fix and I shouldn’t have to call the contractors. As of this year though, it’s been okay.

Recently, the contractors came out to work on the air conditioner. They figured that it needed an electrician 'cause the circuit box kept tripping. The website of AHS is good. I like it 'cause you can get through fast. I got all kinds of notification as to when to expect the contractors out. Then when the contractors came, they called and let me know they were on their way. The contractor who came was a very good guy. First of all, he had on his own mask, which is very important 'cause I have a husband here on oxygen and very sick. So he covered his shoes and he went beyond his duty. He showed me a lot of things that were wrong that he didn't have to show me. He was a real friendly, professional guy. So far, the air conditioner has been going fine.

There were three things that happened. There was a clip that needed to be added to the sink in the guest bathroom. The toilet was leaking in the master bathroom. There was a big leak in the kitchen sink so the entire faucet was replaced. The tech came out to find out what needed to be done, then he had to get the parts and he came back some days later to install all the parts. Then I called back again because the flapper of the toilet in the master bathroom would stay in the up position whenever I flushed the toilet. So I had to manually push it down every time. We finally got that taken care of this past Monday. He made three trips to my house. Everything seems to be working fine.

I've been having problems all summer with my central air unit and different contractors have come out here. The first contractor Home Shield sent out said the blower is not blowing out enough air. He said that he put the paperwork in and that the blower needs to be replaced because it's not sufficient anymore. Home Shield tried to find a blower and then, for whatever reason, they sent out a second contractor.

Our living room AC wasn't working. I submitted a claim with Home Shield online and it was very simple. And then, the guy from Liberty came. He was very professional and knowledgeable, and so he fixed the AC. It was just one experience, but we were very satisfied. I recommend Home Shield.

I had a problem with the water heater. AHS sent out Echo Plumbing. They were very responsive and everything went great. But we ended up a week without hot water and we had to boil water because the tech couldn't see us right away. We had to wait for our time, but he came as soon as he could see us. The heater went out on a Monday and he came on Thursday. Then he was right back on Monday with the water heater ready to go. He also wore a mask. We’re big COVID compliant people because I've got two kids with asthma and he was awesome with that. He was very clean and he used our back door, which meant that he didn't have to traipse through the house. He was very polite, too. Everything went very smoothly and the service was very fast.

I called AHS for a service on the smaller oven that we have. Something wasn't heating up. The dishwasher also had an issue. I've called them so many times and waited on the phone for two and three hours at a time. Then, they said that the contractors would get in contact with us and in the end, they sent a couple of different people. But the only thing we had a lot of problems with was getting the dishwasher. I wanted to stay with GE Appliances because that's what all we have in the house and I wanted to keep everything the same. But we were continuously told that nothing was available and that started in February. We finally bought our dishwasher installed about two weeks ago and we didn't even get a GE. I had to switch it over to a Whirlpool because AHS didn't have the inventory on the GE.

The AC went out on a Friday and the contractor was here Saturday morning, bright and early. The son of the owner was here and he knocked it out in no time. He found the problem right away. He went right to the cause and replaced it. He was all good and spot-on. I'd recommend to anybody. Everybody was happy in my house.

Our garbage disposal was blocked and J&K Plumbing fixed it right away. Everybody has been great. The process was very simple. We haven't had American Home Shield for that long but everything has been great and services come out very fast. So we've been very happy.

With Home Shield, claim submission is easy. The unit wasn't functioning and it took a bit to get somebody out, but I guess it’s the time of the year. But once Eagle Heating and Air got here, they fixed it within 30 minutes or less. We had one other claim with some plumbing issues and Home Shield was also able to make a fix quickly for that.

I submitted a claim to American Home Shield for my water heater that wasn't getting hot. I had to wait on the phone a long time trying to get a hold of them. Other than that though, the process was perfect. Their contractor, SDL plumbing, came to work on my claim. The techs from there were great. They had to order a part though and when they got it, they fixed my problem.

My AC had stopped working. Lane Services came out the first time, put a couple of pounds of Freon in it and said that it was good. My house started to cool down, and then a few days later, it stopped. When I called American Home Shield back and told them my AC stopped working, they said, "We're gonna try to get the people out there." Then they called me back and said that Lane couldn't come out. They said they couldn't get anybody out here that day. They had to look around and they got another company.

Our AC wasn't working. The contractors that came were great. Everything has been functioning fine since then.

I had Home Shield for two or three years and then I stopped. I came back and I've been with them a year or two. But I'm unhappy now and I'm gonna stop being a member or a customer because now it's changed. Two weeks ago, I had a couple leaks in the backyard and I got out my plan and it said that it covers leaks. I remembered when I signed up that they were trying to figure out which plan to put me on and I remember I went ahead and I bought the best plan they had. But I pulled out my plan and it said it covers leaks but I didn't know if it covers outdoor leaks.

American Home Shield scheduled me within 24 hours and when the guy came out, he wore a face mask and we had to be a little apart. He said that there was a clog, and he unclogged it then it worked right after that. It's still working good today. Overall, I haven't made a lot of claims, but the ones that I've made have been fine.

I had my air conditioner repaired. The contractors that American Home Shield sent out were fine. The AC has been fine since the repair. AHS is fine. They did what they’re supposed to do.

The contractors came out because our air conditioner is not working well. The temperature is high. Sometimes there is air coming, but it’s not cold. So far, so good.

We had an air conditioning unit making noise and we had a stopped up pipe and American Home Shield handled it fine. They sent A+ Comfort Air & Heating out. American Home Shield could be a little quicker on the claims.

We have an automatic garage door. Then the mechanism in the machinery part of the garage door opener broke. Phoning in the claim was the only way I could file the claim because if I'd go online, there was nothing anywhere that would let me select garage door. It was almost an hour to get a live person on the line. But when I finally got to talk to someone from American Home Shield, it was great.

I called American Home Shield to do a claim on my garage door. First, I did it online, and since I always back it up, I called them. Complete Garage Door was very quick to come out. They had to come out to evaluate it first, and then they came back out. The technician was very professional and informative. I love having American Home Shield. They respond when we need them. Everything is fine and every company that we use that they send out is very professional.

The drain pump in my washing machine was not working and it kept giving us an error. Plus, I had to have a converter put on my dryer to convert it from natural gas to propane. I submitted a claim to American Home Shield and their contractor Montezuma Appliance Repair came. The tech was a young guy. I usually get a bunch of older men because they are in a dying trade. The young man who came from there was amazing and he fixed my problems. He put everything back and off he went. I would have never even known he was there.

I have two air conditioner units and my downstairs unit wouldn’t work at all. The burners would come on if you set it to heat and the outside compressor would come on if you set it to air conditioning but the fan motor wouldn’t blow. It wound up being a circuit board up in the attic. I did the claim through the American Home Shield website and it was very good. I got a text message that said when the person was gonna come to my home and they said he could be at my house from 10:00 to 2:00. The contractor was great and the repair helped a lot.

There was a leak in my water heater. I called American Home Shield and they set me up with Gator Plumbing. The tech from there was professional and very nice. He came out, took a look at my water heater and realized that it needed to be replaced. AHS let me know that there were some additional costs on top of acquiring a regular water heater as there were things that needed to be brought up to standard. We did that, got a new water heater and now it works great. We only had two to three hours without a water heater.

When we came in, part of the ceiling was all over the floor in our den. Water was coming down on too. We didn't know what was going on. We didn't even know that there was a return pipe in the attic. We called Allstate, our insurance company, and they referred us to our home warranty insurance. We called American Home Shield and they sent out a plumber. When the guy came out, he went up in the attic and checked everything out. One of his assistants went with him and they were able to put the pipe in. It didn't break. They said it was like somebody was heavy enough to step on it and just pushed through. They grabbed it and pushed it back together and that stopped the leaking.

My latest claim with AHS was about the tripping off when we used the electrical clocks. The technician came and he immediately found the reason and it was solved. I just needed to off it and on it then it worked. My experience with AHS is really great. Their response is really great. I'm very happy about that.

I filed the service request online through the Home Shield website. It was easy to submit the claim and then they responded, and then I heard from Steven L. Dingus shortly thereafter. Steven came out and looked at the washing machine and the dryer. He fixed the dryer but he was unable to fix the washing machine. He tried to fix it but he said he couldn't, and then he said he just sent the information on to Home Shield. My wife was there and the tech told my wife exactly what he needed to do, and then he called us back saying he will come back and do the repairs. I was there that time and he said, “Hey, I got your dryer fixed,” explained what that was, and then he was able to explain to me that he wasn't able to fix the washer but would send that information on to Home Shield. I'm still waiting on that. It's getting to the point where I need to call them because it has been long enough.

We just purchased the house and we had a leak somewhere in the laundry room with the washing machine. It leaked to the downstairs basement. When the contractor came and repaired, it was more to do with the faucet. It was hooked up to the plug for the washing machine. They were very good and very professional. They were on time and answered all my questions. Once it was done, they made sure that it was working properly. I like the service of American Home Shield. When I call in to find out about the billing and I had questions about exactly how much would they cover, they answered my questions. They found me a plumber and whatever I needed very promptly so I’m very satisfied with the service.

The guy came in and checked the air conditioning unit. He was amazing. He got it fixed. However, I called back because there was a little noise but they didn't answer me. The next day, it shut down again. I called back and the contractor came in. He fixed it and so far, it's okay.

The tech was a really good. He was very knowledgeable and very helpful. He was also very friendly and very professional. The seal wore out and the machine was all rusted inside and underneath. They replaced the machine. My wife went and picked it out. She likes it. We're still waiting for our reimbursement check to come. We emailed the receipt right after we bought it. We got an email saying that the check would be issued within 21 business days but we're way past that now. We called AHS the other day and they said they just received it yesterday so it's in the process of being issued. They said it would be another three weeks. But we sent that out 20 some odd days ago and we got an email the same day saying that they received it and was gonna process the check. So we're frustrated about the reimbursement check. But other than that, everything's been fine.

Moreno Plumbing Heating & Cooling came out and replaced the downstairs evaporative cooler the next morning after I filed the claim. They were good. The cooler is functioning like it's supposed to. It's 98 degrees in Albuquerque, New Mexico so we definitely needed that. American Home Shield makes things convenient. When you have an issue in your home, you know what you need to do.

The AC stopped blowing totally and it wound up being a compressor and a few other problems. The contractor came out, did not hesitate and changed it. The next day, the brand-new air conditioner went out. A week later, they were able to get another one and it has been running ever since. I give them the highest grade there is. They're very professional and they've done a wonderful job. When I first joined American Home Shield, my understanding was if the air conditioner was out, they would replace it. I had to pay $400 out of my pocket for the air condition but once I read the fine print, it made sense to me. You pay for the first $10 and up on a compressor.

I been using AHS for 5 yrs. Some of their contractor are absolutely. I have rentals also. One HVAC company always tell you you are low on freon and you need 2 1/2 LB of that. So they come in ready to charge you $400 for that. In the past I had 2 Plumbing companies. They were awful. One HVAC came last month as said I have to replace unit and pay $4000 out of my pocket. It is frustrating that I have to ask them to send tech 2nd time. Also sometime AHS will transfer job to different wonder and I would not even know that.

AHS is a waste of money. My Bedroom A/C makes a very loud noise and therefore we can’t use it when trying to sleep, and therefore is NOT FUNCTIONING AS DESIGNED. The other same-name-brand A/C units in my other rooms work quietly as designed and were all installed at the same time only 3 years ago. I may as well flush the $500 for the policy and the $78 spent for the diagnosis of my HVAC which “will not be repaired”. Every call to AHS requires a 1-2 hour hold-time and the agents are not helpful or apologetic, they obviously know AHS is a joke.

There’s not enough space to write how bad this company is. I contacted the BBB. That should let you know. 2 1/2 hours wait on phone, (just to be hung up on) 3 weeks nothing repaired. Tried to repair 21 yr of washer instead of a new one after waiting 3 1/2 weeks to get it working. Broke down 2 weeks later. Air conditioner leaking Freon in house. Called 3 weeks ago. Still waiting on someone to come repair it. Been paying my premium on time for two years. Had never used the service. All this stress with this company is unbelievable and not worth it. PLEASE PLEASE buyer beware. They are horrible.

If you call the sales line, they pick up within the first two minutes. Every call I've made for service has been between 60-90 minutes before anyone even picks up. Both service calls I've made result in the contractor doing no work, and American Home Shield marking the job "complete". (It was not complete, nor was the job even started on either occasion.) This necessitated that I call back in AGAIN and wait on hold for another 60-90 minutes to try and get AHS to perform under their warranty contract.

I have been with AHS Company for over 8 years. Unable to get anything fix for my home rental within 1-2 days. A/C, Faucets, Plumbing are a few that takes about 1-3 weeks to get it fix. They send the worst contractors. Contractor come out and do very little and leave, without letting the owner knows anything. When things are not fix you have to call AHS and then it takes week before they resend the same contractor out and it repeat. It has cause me nothing but headache. I end up calling another contractors to do the job correctly. AHS is only good if you need some to come out and do very minor things (i.e. change showerhead).

Nothing is covered under the warranty. They will lie to you about what is covered for you to pay the fee for someone to come out then they deny all requests. You can never talk to anyone when you have a problem. Someone waited on the line and didn't speak just so I would hang up first after I asked to speak to a manager. Please do not use this warranty company. Worst experience I have ever had with a business. I could go into all the issues but too many to count.

If I could, I'll give them a zero. My air conditioner doesn't work for 6 weeks. I called many time to report this issue. Finally, on July 10, I filed the claim. The first contractor came and check it. He told me he will be back. However, after one week, no one come. He is just disappeared. I contacted the AHS for many time. Finally, another person from the Service Express check our unit. I was told AHS denied the claim since there is pest urine in the unit. I talked with the contractor. He admitted that he checked our unused unit, instead of the broken one. So, he resubmitted it. However, the AHS still refuse to cover it. They still told me they will deny it because of animal urinate. (There is no animal urine at all).

I had their service for 3 years. Contract expired and they continued charging my bank account as there is no way to cancel payment or contract on their website. Waited on hold multiple times over an hour and got hung up on after being told they couldn’t help. I’m not sure what to do at this point other than dispute the bank drafts...

The refrigerator wasn't cooling and AZ Appliance Repair was sent out by Home Shield. The tech did a good job and he finished the repair in one day. But the contractor we had for our shower claim was horrible. The tech came a couple of days after I placed the ticket and he took a look at the shower. He said that his truck had a problem and he doesn't have any inventory. He said that he would come back. He needed to place an order for the part and he went away. After 10 days, he came back and he didn't even know what part it was. He said he didn't have the part and that he had to go get it so he left again.

The contractors that came out for our recent claim did great. We pretty much had pinpointed what was going on and it just needed the thermostat to be replaced 'cause the thermostat was bad. Everything else was working fine. He checked out everything, made sure it was all running well. He replaced the thermostat and everything went well. He had the part with him because I called them and talked to the girl in the office before he came out.

My freezer wasn’t cooling and Home Shield sent out a contractor. The guy who came out gave a diagnosis and said it was not repairable. We got a second opinion from Zen and the tech realized that there might be a leak and something was wrong. He said the job was gonna take two hours to repair, so he rescheduled another visit. He came back and was able to fix it within two hours. It was a really good experience. The tech from Zen was very knowledgeable and he knew his job. He was transparent and I would definitely recommend him. Home Shield needs more service people like that.

In my dining room, I have a switch that was a dimmer for our light that's in the ceiling. I had the light on and at one point, it made this popping sound then it became really bright. I turned it off right away and I assumed there was an electrical problem or the switch. I spoke to somebody and explained about the claim. I was supposed to hear within 24 hours to set something up. Then the guy from GJC Electric LLC came right away and changed it. He was fine, particularly in these days. I'm older and considered a risk for COVID. He was quite good about coming around back, wearing a mask, and telling me what he touched if I wanted to wipe it down. He was really nice and I actually liked him. Overall, I've always had very positive experiences with AHS.

We were with another home warranty before and we were not very happy with the service we were getting there. So, when our expiration date had come up, we changed over to American Home Shield. We signed up in June and our coverage started very early July. We had a pretty basic claim and it was easy enough to make. We have two AC units and the upstairs unit went out and died on us. We couldn't get it to start cycling so we called American Home Shield and they assigned somebody.