American Home Shield Reviews

When I make claims to American Home Shield, I call it in or go online. It takes two seconds. They will call the contractor, and the contractor comes and does their work. A plug needed to be fixed and after the repair was done, it has been working perfectly. I would recommend the technician to anybody that has electrical problems. He was great and the experience was the easiest one I’ve ever had.

I called Home Shield's number and told the lady I needed to get the locks rekeyed on the house. We paid a deductible and then I got a text message saying the person the job was contracted to and that they would contact me. It was supposed to be 24 to 48 hours but I didn't hear anything on the second day so I texted the company. I wanted to make sure that we were tracking to get the locks down on the house. From that point, it was fine. They came out and did the locks. The tech was nice and professional. He was in and out in 15 minutes. If we have to use Home Shield for anything else, hopefully, it goes as good as it did this time. It was pretty straightforward.

I submitted the claim online to AHS and the website was friendly. I got a text and I got an email also. The service provided by the contractor was fine. He showed up when he said he was gonna show up and did what he was supposed to do. The contractor checked the electricity to see that there wasn't anything wrong with the electricity going to the lights. However, I'm not sure I wanna keep continuing to use AHS. So far, the two times I've used it, it's not paying for itself. That's just a thought that's been going through my mind is, "Maybe I should just not use it at all. Nothing that they're doing. It's just not sure that it's worth my money."

American Home Shield is good. I filed a claim for the keys and everything went fine with The Realty Rekey. They were courteous and used safety precautions.

JML Heating was fantastic. This is the first time we've used American Home Shield and this is the first job the contractor has done for them. His wife is the receptionist and she was very sweet and made a special appointment to come out and get the job done. One of us has COPD so it's hard for one to breathe when it’s hot. He came out and it took him five minutes to diagnose what the issue was and get it fixed. The guy was so nice and he went through everything as well. We would definitely recommend them to anybody.

I had a problem with the washer, and American Home Shield first sent out Atlas. In the month of June, Atlas put parts in the washer. Then AHS sent out Exclusive Appliance who put parts in the washer as well. After each one of those incidents, the problem still existed. Then AHS sent out Fort Bend Appliance Repair. What their guy said was that they put in parts without replacing the seals and things. He said that when they put in those parts, they jammed them in over existing stuff, which caused it not to work. So, the washer was still acting up after both Exclusive and Atlas.

I had items repaired through American Home Shield. The last thing I had fixed was my air conditioning unit. The one that came and serviced my place was fine, but the one before that was terrible. The gentleman that was here the first time was for my dryer. His attitude was really nasty. When I came to open my door for him, he told me I needed to move out of the way. His whole demeanor and attitude were really funky. So, he did what he was supposed to do. All this stuff had gotten all over the place, and he just kinda left. He didn’t leave me any receipt or paperwork. I just happened to go back to the door. He was getting in his truck. I said, “Sir, aren’t you gonna let me know what it is I need to do?”

The blower motor on our AC quit working and it didn’t blow any air. It took the tech from A & R Complete Service three days to come out. When it's 110 degrees, that's a little slow. It could’ve been a little bit faster. Other than that, their communication and professionalism were good. He had the mask on and he fixed our AC. So, it's working. It is really hard to reach American Home Shield on the phone if you have a question. I tried and tried and the wait was 40 minutes to an hour. That’s going on two or three times now.

I had two calls with South Placer. One was at the house and the other one was at an apartment complex that they had to work on also. The tech fixed us up at the house really well. So I asked for him for the apartment complex as well and they could get them there. He did a good job. It seems to be working well. We also had a call on an oven and the first guy that came over did not take virus precautions and my wife went bananas on that one.

American Home Shield has done everything that we've needed from them. We've paid more to them than what we've gotten out of them but the policy helps. Recently, there was a leak at the bottom of the garbage disposal and this is one of the times where I would not have a complaint at all about how the claim was handled. This was a very smooth experience. The biggest problem with submitting the claim is the gap from the time the claim is submitted to usually when you get a call or when you can get an appointment. I have a friend of mine who had a plumbing issue the same week I did. He wanted to refuse the plumbing company and American Home Shield wouldn't allow him to do that. We don't have a lot of choices.

The condenser was making noise and it looked like the box was freezing up. It wasn't working properly. The tech from Bennett Air came out and once he cleaned it out and blew everything out, it was fine. It's running good. Also, he was on time and was very courteous. And he had a mask on.

Steinmetz always does a good job of diagnosing and repairing. The issue was not so much with them but with the equipment. The compressor was starting so hard. It made a horrific noise and was shifting the entire condenser unit. It moved at about a foot at the very last phase of this thing going out. Twice, it literally loosened and ripped one bolt right out of the frame. There was another company that came out and the rep was telling me there was nothing wrong with the AC. I've never heard of an air conditioning unit that starts the way this one does.

The faucet was broken and the garbage disposal was leaking and needed to be replaced. The guy from Accent Plumbing did a great job. He had the parts to fix the problem and he did it. He was in and out quickly, and everything seems to be working fine. But in the beginning of this claim, I was extremely dissatisfied because the first plumber that they sent out just looked at it and said that he didn't think there was a problem. He said that he would get back to me and he never did. There was no communication and so, I contacted American Home Shield again and let them know what was going on. They wanted to send the same guy out but I didn't want him coming out. So, they arranged for this other plumber and in the interim, the second problem came up. The leak under the sink with the disposal. So then, we had two problems.

My refrigerator wasn't working in January and I put in the claim. The contractor came out and said it was fixed. But the same problem happened intermittently and then it got worse. I put in another claim in July. The contractor came and said they had to order parts. I had to wait. They said it was fixed but it wasn't. Kept happening. I called American Home Shield and they sent another company out. They said that the first company might not had known what they were doing. It didn't make me feel very good.

We had a guy come out and look at our microwave. There weren't any parts that could be replaced in it so the whole microwave had to go. We were waiting for AHS to call us, and then we didn't hear anything for a couple of weeks. Then we tried calling and then that was when all the problems started happening with them trying to take forever to respond. We were on hold for five-plus hours to get ahold of the microwave people, get the microwave delivered out and find everything out. To get through to somebody, the answering machine would say that the wait time would be three hours or more. I was on the phone for four hours. Then my wife and my father were on hold forever. I never got through to anybody. My father did because he was driving back from Florida and had a six-hour drive. He said that he listened to that music the whole drive.

Tri County Appliance did very well so I was very pleased with the service we got. They had to get the parts in but they came back out as soon as the parts got here and had it taken care of. We've been pleased with American Home Shield also. They took care of the claim right away. Their reps are all very nice and everything is good.

I have a double door freezer refrigerator, and the freezer side wasn't staying cold. I called American Home Shield and then they sent a guy out. A fan was bad and he said he would have to order the part and he did. That took a week and then he came and repaired it. The fan was then making a bit of noise. I could hear it running and I called him back. The contractor themselves at Proficient Appliance were hard to get in touch with. They had an answering machine and they never returned my phone call or answered my text, so I called American Home Shield again. They said, "Well, we'll send them back out," which they did at no charge. He repaired that and that has been several weeks ago. There have been no problems since then.

The Polaris pool pump was spraying water all over and I couldn't run my pool because water was spraying out of the pumps. I went online to submit a claim with AHS and when their website worked, it was fine. But it took several tries to finally log on and it was really a very bulky thing. It didn't load your information multiple times and it took almost a day and a half to get through. Then, they let me know that the contractor would be out within 24 hours. The fellow from Breakthrough Pools who came out was pleasant and said it was not the first time that he saw that situation. He also had the part since I told them when they called what the problem was and since the repair, everything has been fine.

My AC was leaking because the coils were frozen. It leaked quite a bit into my floor and everything. Qualified Service Systems was sent out. The first technician was very congenial and knowledgeable. He went around the back, which was so nice of him to do rather than trekking through the house. He answered my questions. He came the first day but because the coils were frozen, they had to thaw out. He said I had to turn the unit off.

The refrigerator would freeze up then it would stop working and it would get hot. The repair people came out and replaced the fans. It would come back on but it would be barely cold. They would come out and replace something else. It would get cold and would work for six months then we would go through that again. It's been fixed under the factory warranty a bunch of times and American Home Shield has also fixed it a bunch of times. We've had people out to fix this refrigerator 20 times and it’s always the same thing. It's terrible. I've never had a worst appliance.

There was an issue with the garbage disposal and the plumber did a fantastic job. He showed up very fast and was there in a timely fashion. He did repairs and was very professional. I’ve had American Home Shield for a few years and I’ve used them a couple of times. I was happy with the services that were provided for both visits so I haven't had any complaints.

I need AHS. I just have that extra protection for all the disasters that can occur, like water mains break. For our recent claim with AHS, the air conditioner had not been checked for several years and I needed it to be checked. Call A Roddy Maintenance came out.

There were a couple of damaged parts on my stove and oven that needed to be replaced. There were a few parts that the technician had to order but they were quick about it. They ordered it that day and within a week, it was fixed. The technician was great and they stayed on top of it the whole time. They called to check in to make sure what was fixed was working well. The bill was almost 800 bucks and only having to pay 75 of that was good, which is what I like about having American Home Shield. So, I'm gonna be sticking with them for a while.

Hendricks Electric came out. It turned out that it wasn't an electrical issue. It was the power port. It must have been dated. It was multiple locations when the guy tried it directly to the port that he needed, the electrical port works fine. He had on a mask the whole time. He also made sure we were distanced from each other. Everything went pretty well.

Years ago, I had a different home warranty, but I've had American Home Shield now for quite a while and I've not any trouble with it. It's very good. The guy from Turner Electrical and Lighting was on time and he had a mask on too. I had a plug as well as a ceiling fan that didn't work and he was able to fix the problem quickly. He was familiar with the house 'cause he'd been here before.

I did a claim online to American Home Shield and they notified me the same day. The following day, someone came in. It was for the garbage disposal. It had frozen and the technician got it working fast. He wasn't here more than 15 minutes and he did a great job. He was very professional and friendly. I’ve had AHS for a little bit over a year and it was the first time I've ever used it used it. I don't have to worry about anything. I just make that phone call or I go online, which makes it so much easier. If something breaks down, it's totally worth it because having to call around for somebody who can fix something, especially right now, I don't wanna do that. I never wanted to do that. It's so much better. Even before I had my garbage disposal breakdown, I've been recommending AHS to everybody.

Central Jersey contacted me and made the appointment to come out on the same day. The technician corrected the issue on my AC. He also wore a mask and he insisted that I wear one. This was the only time actually I used American Home Shield and everything worked well. I've had them for several years.

American Home Shield is the best. I've been with them for long. It's easy to talk to them and they get your things fixed as soon as possible. I recommend American Home Shield to all my friends. I had an issue with a water heater and it was sitting in the attic, so the bathroom ceiling is messed up. JR Plumbing came out and it's running good now.

My toilet wasn't flushing and I called in a claim to American Home Shield. The process was smooth. They sent F6 Plumbing and the tech from there knew what he was doing. Everything is still working okay since then. I'm saving money with AHS.

It's really simple to get a repair set up. You just put in on the AHS website what you have troubles with and you just go in. AHS makes up a case and then the very next day they tell you who's gonna come out and see you. That company contacts us and makes up a time when they can come out. But it's different when they're doing the work. American Home Shield is getting companies from everywhere and everybody is different. Some do great work and then you're not sure about some. If they say that they're coming, they need to come.

My son has American Home Shield and I got it too. They are very good. I haven't had to lean on them that often but when I did, they followed through very quickly. When I called them, they were very good. They sent out Ace's Garage Door Repair and everything went beautifully. When the tech came out and he repaired the issue. He also suggested that I get a new door which I did. That was through Ace's. I only had to pay the 75.

I needed a rekey and I had a good experience with AHS. The representative that came walked me through the process on how he was rekeying all of the doors and he did a really good job. But when I attempt to contact American Home Shield about a service that has already been scheduled, or that has already occurred, it takes forever to receive a response or to reach someone. They should improve on that.

I like the convenience of calling AHS and their service is really great. They always send out a professional. I've used them for other things like the plumbing and my stove messed up. They came out and fixed those. Recently, I tried to change a light bulb. It was hanging and has a wire so I was scared to mess with it. Then there was another bulb upstairs that was kinda the same. The guy from DT Electric came out and changed the light bulbs. He was able to get the base of the bulb out too. Overall, I'll recommend AHS. They've been really good.

When the dishwasher didn't work and the stove caught on fire, Buckley Appliance was perfect. They kept me up-to-date and did a good job. It was a smooth process and it all happened pretty quick. Everybody kept me in contact the whole time. A home warranty is worth it. It's helped us out. We weren't expecting the fire, so it helped us out of an expense that was already covered.

Our recent claim with AHS was for a garbage disposal. It wasn't coming on. We got up one morning, it worked and then it just started giving a humming sound every time we turned on the switch. The claim experience was great. I've never had a problem with the contractor, Myers. They have done work for my home before. I like them.

GE Appliances came out the first time and I paid them $100. Then the tech said that he was gonna have to order a part and that it might take a little bit because they've been on backorder due to everything going on. Once we got the part, he told me to give GE a call back to schedule a time for them to come out. We got the part and I called to set up an appointment for them to come back. We had another technician come out for him to tell us that they were still waiting on a part, which I did not know of. He said that we should be getting that part by the end of the day. My husband asked for a tracking number of some sort. He said he did not have that, but that we should be receiving it.

American Home Shield was good but they took more time. The claims process went smoothly but they would take four to five days. The turnaround time should be a little bit faster. The AC claim went fine. I called and my interaction with the representative was good. Honesty Mechanical has been good, too.

Our upstairs air conditioning went out so I submitted an online claim with Home Shield. When you call them, you have to wait forever to finally be able to talk to somebody and a lot of times, you have to have them call you back because the wait is so long. The website was very easy to use and within 24 hours, they said that M&Holmes should be calling to schedule an appointment.

AHS has pretty quick responses. My initial complaint was with the dishwasher leaking water out of the bottom. The tech advised us to relocate our drain hose under the sink. So we did that and he closed it and took it out. But a week later, it happened again after the initial fix that he told us to do. So he came back out and discovered that the drying agent reservoir was leaking into the dishwasher constantly, creating a lot of foam. He came in the other day and replaced that and we haven't had any issues yet. The tech was knowledgeable and approachable. He explained everything as he went through. He helped my wife and myself to understand what the problem was. He also had a mask on.

My fan stopped working and Lee's Heating and Air repaired it. They were great. It was easy to do the claim online as well.

Our AC was not getting cold enough, so I called American Home Shield. The contractors came and fixed it, and everything's good right now. I’ve been happy so far with AHS.

The oven and the stovetop burner were not heating appropriately. I called AHS and they said someone will contact me in 48 hours but it was the same day. Appliance Network came out and I was hoping that my whole thing would be replaced because it's super old but they fixed it. They replaced something in the heating element and some little prongs that connect the burner thing. It seems to be okay for now. It's been a good experience with AHS. I wish that my old appliances and things would be replaced but as long as it can be fixed, it's going okay. If you're getting a house and your stuff is old, I would suggest getting AHS because that way, you can have things fixed when things break down because they're going to.

We called about our swimming pool and American Home Shield sent someone out within about three days. The repair guy came out and checked the filter and found the filter cover was making a bunch of racket. He put it back on and as far as he knew, he fixed the problem. But in reality, we've had an algae problem with the pool since we moved in here, but my husband figured it out on his own. The guy just came out and heard the racket that the system was making, and he found the cap had come off. He put it back on and the noise stopped. But our main problem was with the pool not being able to get all the products to work right and thinking that it might be that filter.

I really like American Home Shield. They're really nice. One time I had an issue with my heat and it was really cold. They got right on it. But I wound up having to cancel because it was the builder's problem and not American Home Shield. I also had an excellent experience with American Home Shield regarding a recent claim I made. The garbage disposal wasn't working and something was wrong with one of my toilets. I called both claims in and it was easy. Their reps were amazing.

There was an electrical outlet that I had a problem with and making the claim was easy. But I'm having a lot of problems with my washer claim. I had to have a second opinion. The first person who came out from Steve Appliance didn’t completely fix it. I was still having an issue with it. So I called him about six times and he never responded. Then Home Shield said they were gonna send someone else instead because he didn’t respond to them either.

The inside air conditioner unit had flooded. When I submitted a claim online to AHS, the website was easy to maneuver. It said we were to be contacted within 24 hours by the contractors. I was satisfied with the service provided by Air Doctor. I’m very satisfied with my experience with AHS too.

The ice maker was leaking. The contractor had the part, so they just repaired it. Unfortunately, it didn't work. It started leaking after two weeks. So we submitted a second claim with AHS and the contractor came and he fixed it. It's great having American Home Shield. They're good. The washing machine a few years ago was covered. The technician wasn't able to repair it so I got a new one. I'm totally satisfied with AHS. It's well worth the money.

We had a leak behind our toilet. My husband thought it was the shut-off valve but it wasn't. It was the hose from the shut-off valve up to the toilet. The guy came right on time. He knew exactly what it was and fixed it immediately. I was totally happy with the experience.

My Realtor bought American Home Shield for us after we purchased the house. When we needed a rekey, AHS assigned to me Realty Rekey. The first guy they sent was really bad. I scheduled an appointment and it was supposed to be between 1:00 and 4:00. The guy said he was gonna call me 30 minutes before. He called me saying he was gonna be there in 30 minutes. I was on my way there and said I might be a little late, like 1:10. He wouldn't wait and told me he couldn't do it and that I would have to reschedule. He hung up the phone on me. I called them back and they sent somebody else but it had to be days later. That technician was great and was here for about an hour.

I had lights that wouldn't come on and Midsouth Electric replaced a switch in the hallway. They did it there and it came out well. It's very easy submitting claims and getting things done with Home Shield.

My claim with American Home Shield where they sent out Greenway went very well. The representative of that company was extremely professional, helpful, kind, and friendly. I was totally satisfied. My tech was Shane and he was great. He was professional and friendly. My air conditioner was kind of a little warm so the tech put a pound of refrigerant in there. They resolved my issue. The air conditioner is still a bit warm but I'm curious if it's the nature of my old house. My house was built in 1935. Otherwise, everything's fine. And with American Home Shield, I like the peace of mind because I had to have a couple other things fixed. The price is good for the services rendered.

It was great with Affordable Heat and Air. They were on time and the guy was really good. He told me the AC was in really good shape. He said what it was doing, it was supposed to be doing and that was good to hear. That's the first time I've used American Home Shield and I like them so far.

A while back, my toilet was running and I submitted a claim. American Home Shield's scheduled service promptly. The tech they sent from Grade A Plumbing came and let me know what was wrong and how he was gonna fix it. I was very satisfied with his service. AHS has been very helpful so far and it's comforting for me to know that I have them.

My Appliance Repair came out for a refrigerator issue and the guy was wonderful. He already had the parts in the truck and so he was able to repair it. But unfortunately, as soon as he left, I tried to turn on the ice maker as the water wasn't able to be connected to the refrigerator because of the first issue which was the filter. When he finally fixed that part, we turned on the water before he left and then I tried to make ice since then. My ice maker won't work now. But I didn't want to have to spend another hundred dollars for him to come out and fix that. Nonetheless, I thought it was super simple and I appreciate it. Very satisfied.

I had an AC claim on a Friday afternoon and Changing Winds was assigned. I know a lot of people are having issues and the tech still came out late that Monday night and made sure it got fixed. He didn't wait until the next day. It's been good with Home Shield for the most part. It would have been great if they had some kind of insurance which would help placing us in a hotel or something like that if we needed to leave the house because it's not safe, but it's okay.

The air conditioners were not functioning. I reported the issue through American Home Shield's website. I created a ticket online. It's easy to navigate their website and report the issues. At the same time the air conditioners went out, it ended up that storm came through and knocked the power out. So when the contracting company called to come, I said, "Well, our power's out. So it won't be restored 'til the weekend. So if I can reschedule it for Monday of the next week, that would be good." Instead of doing that, they canceled the whole thing. I had to call American Home Shield and then I had to resubmit another ticket. I wasn't charged another $100 but I had to go through and re-set up an appointment and had to wait another whole week. We were over two weeks with no AC in here. When a contractor finally came, he diagnosed the problem quickly and corrected the issue in a timely manner. That repair helped and alleviated the issue.

They were pretty quick about getting somebody out and getting the issue taken care of. The company came out and looked at my heating and air condition. The tech looked at my system and he checked it all out. We determined that what all he said wrong. It was something simple and he fixed it pretty quick that day. It's been working good.

We had a hot water line leak in one of our walls. They responded really fast and we got someone out there to fix the hot water line. The process was long because we were going through the home builder to fix like all the other things as well. But AHS did perfectly fine. We appreciate it. Submitting the claim was pretty easy. The contractor was very professional and very knowledgeable.

I had a problem with my faucet and when the contractor came out the first time, they weren't able to fix it. They had to order the faucet and then when it came, they told me to call them back. So I called them back and they came out today and fixed it. Also, they had on the PPE, so they were fine. Filing the claim was easy. It was a good experience. I'm just still upset about the fact that I have to get my floorboard replaced, but otherwise, it was a good experience with the scheduling. I got scheduled within two days so it wasn’t very long at all. They came out and they were prompt. Everything was good with it.

American Home Shield is great. You tell them the problem that you have and then, they'll send somebody out. You pay your deductible and they take care of it. The process is simple and they make it clear. It works out good. The AC leaked every place and it blocked itself off. Then it was on the ceiling, broke all of that popcorn stuff and took it all down. It was all wet. Somebody came out quickly and contacted me fast. The fellow took a look at it, put a new drain in and then charged me $100 for some piece that goes in it. Now, when it overflows or if it gets close to it, it'll cut itself off. People should get this warranty.

Royal Flush AC & Heating was sent out for a claim I made. I sent it as an emergency and they were out a little bit more than 24 hours. I was excited because it was the weekend. The weekend is easier to manage. If it had been during the week, I would have been disappointed. They were on time and they fixed the AC. Initially, they were thinking nothing was happening because when they arrived the unit was working fine and they were saying that everything looked to be okay. But I insisted no because it was not working. They checked and everything was good again. But when they closed and put the part together, the unit wasn't working. We were lucky that it failed on them as well. They then had to review and find the issue.

The AC unit was was dripping water to the point where I was constantly mopping. It was not just a little bit of water, it was a lot of water. It was from the condensation of the unit. The contractor was able to fix it quickly and easily. They were super professional and really nice guys. They even had on little cute shoe things and masks. They were well-prepared to come in which I appreciated. They came in through the garage rather than through the house and took care of the problem. It didn't even take a half an hour.

Our air conditioning wasn't cooling. I spoke with a representative from American Home Shield and the timeframe to expect their contractor was a very short period of time. Piedmont Mechanical Contractors came out and they were perfect. Everything has been awesome since their visit. It seems like my air conditioner is much cooler.

The AC unit would sometimes kick on, then sometimes, it wouldn't. Sometimes it would hit the temperature it's supposed to, other times it wouldn't. We had Sierra Mechanical come out. They wore masks, they were on time and were professional. I have a couple of policies with American Home Shield and I enjoy their customer service. It's a good program and a good company. I'm very happy with them.

We filed a claim with AHS because our air conditioner went out. We went online and it was easy. They assigned Comfort Climate Mechanical but the rep did not click that he was on his way or give us a time window until after he called. But he did a good job. We originally signed up with AHS because it was just a free perk with our closing but we've been satisfied and thankful to have that benefit every time we've had to file a claim.

When I filed the claim, I gotta answer seven questions before getting to a person so I could discuss what's going on. The only thing that can be bad sometimes is the long wait to talk to someone, but I don't think there's anything a whole lot that AHS can do about that. If a lot of people are calling in, they only have so much personnel at certain times. The representatives were more than helpful. They were polite, nice, thoughtful and considerate. I asked how they were doing, with everything that was going on, make sure they were being safe. They appreciated that someone showed some concern about their well-being and they showed concern about my well-being too.

The air conditioner would take hours to cool the house, so I had Majestic out to see it. I thought that the Freon was low but they just said that that it was an old unit. Everything with Majestic was fine. But if I have to call American Home Shield, it's always a nightmare. Everything should be able to be handled online. But usually, that's not the case. I sat on hold for three hours and the shortest amount of time I spent on hold is an hour and a half. It was very difficult to get ahold of them but once I reached a person, it was good.

The tech for my air condition was excellent. This was his second time coming to me. He came to me one time last year and he got the job done very professionally. But when I had a claim for the dryer, the tech that came out told me that the back of it was bent. I bought the dryer brand-new in March 2019 and they took it out the box. I had no idea then when they put it against the wall that it was bent because I don't pull it out. It worked up until when I called American Home Shield to do the repairs or come see what was wrong with it. They said it couldn't be repaired. They didn't fix it. They just charged me $100 deductible and that was it. So I was very disappointed in that service. But the reps were very nice when I submitted the claim over the phone.

I received phone calls from American Home Shield (although the calls came two days later than was promised. They were able to hook me up with a contractor who could come two weeks earlier than the original dispatch. The contractor came out on 9/4 and fixed the issue.

You better pray you don't need help over the weekend. The service contractor they assigned doesn't even call you over the weekend, much less actually respond with a visit...because of course nothing bad ever happens over the weekend. You can be sitting in 100 degrees heat or have your house being flooded or anything else...Too bad for you if the contractor works bankers hours. WHY WOULD AHS EVEN HIRE CONTRACTORS WHO WON'T RESPOND TO THEIR PAYING CUSTOMERS NEEDS 28.5 PERCENT OF THE WEEK????

American Home Shield has gotten worse over the past five years. The contractors who represent them are not as good as they used to be. It takes a while to get a good contractor out and it takes time to get my issue repaired. There was one contractor, Accord Appliance, that just Mickey Mouses their job and use old parts that they have on their shelves to try to make an extra bit of money from American Home Shield. I told AHS not that I never want to see that contractor again.

Both the technician and the plumber who came were very professional and they knew right away. They were quick too. For both of them, it was altogether 10 minutes. They were good and the experience was fine. Making a claim was easy. Any service is important with American Home Shield and it gets done right away. They contact you and the claim is a quick step. The turnaround is awesome. I have done services before but it being with AHS, was the best service I've ever had and seen. AHS is very efficient and the cost, compared to what you actually pay out of pocket, is very reasonable. It's stable and you can't beat it.

The customer service that we received was excellent with the last issue that we had. We got the information. The guy from Sears came in and noticed that the electrical burner on top was not working. He explained and he ordered the part. He said it would arrive in the mail and for us to place it in and if we had any problems, to call them. But it was easy. We received it and it's up and working.

American Home Shield has always treated us well. They provide good and prompt service. My recent claim was for the repair of our dishwasher. We had to pay $100 fee which is normal for our plan and that was all I paid. The contractor was good. The washing machine needed a new pump and he had to order one. It took about 10 days then he came and installed it.

My most recent claim with Home Shield was for a water pipe leak in the basement where the washing machine is. That was really quick and I was surprised because we're still navigating through COVID19. The plumber from Advanced Drains & Plumbing Repairs came out and fixed everything in one day. But my first claim with tem took a long time. It was a long, drawn-out process for a hot water heater repair. Then, once I got connected with a plumber, he handled the claim and he charged me an extra $45. He told me it was "extra pricing” but the connector piece is only $30 from Home Depot.

Everything's been good so far with American Home Shield. Specifically, for the dryer, it was fixed. It’s now working. However, I haven't been able to reach anyone about the other claim we have for the furnace. I’m still trying to figure out what's going on.

I called American Home Shield and they told them my washer was broken and was not working properly. They sent somebody out to fix it and they were very good. They fixed everything that day in less than an hour. My washer has been working fine. From the time I placed the phone call until the job was done, American Home Shield was very courteous and very efficient.

Our most recent claim was a garage door opener service. The contractor was very professional. They did a great job. Since the repair, everything is still working pretty good. I like doing business with American Home Shield. It is a great service.

Anybody who owns a home should have American Home Shield. They're professional, quick, and reliable. They're great. I submitted a work order online and things went smoothly. It was wonderful and they moved me up quicker than the initial date given. The contractor was fantastic and she was very respectful and well dressed as well.

I've had other companies like Old Republic for years, and my clients too. I'm a realtor and I hear complaints from them. It seemed like the customer service had gotten so bad with a lot of companies, but I heard that AHS had a good one. So, I went with them. Recently, I had pool issue and AHS sent out Dunks Pool Mart to work on it. The tech did an outstanding job. He was good about calling and about coming back when he said he was going to come back. He's probably one of the best people I've ever had come off from any home warranty. I also love the service from AHS and I'm glad that I have the warranty. I would recommend it now to my clients.

We were having a leak and a rummage in the plumbing. It was simple to submit the claim with American Home Shield and the tech they sent out made a fix immediately. But the statement that was made in our home wasn't translated on the report, so a part of the service wasn't covered by the warranty. Contractors need to annotate what they tell you in your home on their report to AHS.

The overall claim since day one took like 30 days. The first company came out and they gave me a hard time. The guy said, "Your refrigerator's broken. We're gonna try to order parts for it, which parts probably ain't available." They weren't in contact with American Home Shield so that's what made the problem. I kept calling and waiting in line on hold with them for two and a half weeks. American Home Shield said the company never gave them a detailed invoice for them to even attempt to order stuff.

Sometimes, American Home Shield is okay, and sometimes, it's not. Right now, I have a warranty claim in for my hot water heater that’s out and I had them come. The people they hire let them know that the item is bad and a lot of times, I have to wait. I have to wait for them to get parts, get somebody to order it, and it can be another week or so before I get my hot water. That's the most annoying thing. Still, the issue got taken care of.

In 2018, I had someone come out for my dishwasher and he said I needed a motherboard. He never came back. I called American Home Shield and they said they would call the person. But he never ever came back. I would call and sometimes people would say they would call me back and I would give them my name and number. They didn't call back. Then I would speak with someone and they would transfer me. When I was transferred, there were times when I was on hold for two hours and at one time, two and a half. I just put my phone on speaker and I did things around my home, so I would not really recommend American Home Shield to anyone. One time too, I was on hold so long that my phone died. It was an ordeal to connect.

The initial and continuing issue is my air conditioning is not cooling. It's been going on for a month now. The first gentleman Home Shield sent out said he doesn't do my type of air conditioning. They connected me with Koning and the guy came in and said he fixed it. A week later, the AC stopped cooling. It was registering 77 jumping to 84. I called them again, Koning came in again, and they said they fixed it. Sure enough, it went right back up. It just stopped cooling. Then they came in again on a Friday and the guy said he fixed it. He left at two o'clock. He set my thermostat at 75 and the indoor temperature on the thermostat read 77. At 5:30, it was still reading 77 and the thermostat was still set at 75.

The oven would not start, would not turn on at all. The website of AHS was easy when I submitted a claim. I didn't have an issue with it. They gave me a timing of when the contractors would be here. In fact, the contractor was here before then. He was here quicker than the time that I was given. Appliance Tech was great. These folks were absolutely professional. He was very courteous, did everything he had to do and left everything very clean after he was done. He said, “If you have any issues, just please call us and let us know.” Everything's been fully functional since then. The oven's been working great. We've used it multiple times. Our experience with AHS was very easy. It was a no-brainer. Everything went exactly how it should go. Everything went very well and the problem got fixed.

The electric stopped working in certain parts of the house. The contractor was on time and they were able to fix the issue pretty quick. The tech let us know that it was a real simple fix.

One of the stoves wasn't igniting and it was almost like there was a blockage in the gas line. I called the number that was provided to me by American Home Shield and they worked with us. They told us when they had the next availability for the tech to come out and I wasn't able to do one of the days, so they rearranged it.

I called American Home Shield to handle our ceiling fan issue. Something must have gotten broke inside and it wasn't running. They sent their tech from Ideal Services and he fixed my problem. AHS's techs have all been nice workers. Having their warranty has been pretty good for me. This has been the third time that I called them - the first being for a plug and the second for the grinder in my kitchen.

The dishwasher wasn't working so I emailed AHS and Accord was dispatched in about a week. There was a mix up on the schedule, on behalf of Accord. The guy showed up when I told them I couldn't be here. That was part of the delay. But he was efficient and he figured out what the problem was once he got here. This claim went as expected and I'm satisfied with the service.

American Home Shield seems to answer my service calls and I have no complaints with them whatsoever. I had an issue where the sink that the garbage disposal was connected to had a very slow drain and appeared to be clogged up. I looked at the pipes and saw no clog there. I determined it was something inside the garbage disposal. Since the sink was not draining properly, it hindered us from being able to wash dishes in a timely manner and keeping things clean and tidy. I initially called American Home Shield but then I went online and made the service call. They gave me Red Dragon as the servicing vendor and their tech did a great job. He contacted me really quickly. He got here and took care of the issue in no time flat. He replaced the garbage disposal and it is absolutely fine now. He was excellent.

American Home Shield sent someone for our AC the very first time, and they were delinquents. It was horrible. They didn't finish the service. But after that, everything was 100% recommendable. The second people that actually did the job were excellent. Everything was so perfect. The tech was so helpful, so educated and he explained to us every time what he was doing. He also told us we need a part, and he had to go to five different stores in order to find it, so the experience was amazing with Home Shield and with them.

My dishwasher wasn't working and my refrigerator was leaking. They put it on one claim and American Home Shield handled the process fine. When the first contractor came, he didn't ring the bell. My garage was open and I happened to look outside and saw the truck. I was running downstairs to open the door then he said the job was completed and left.

Everything was great. The claim was all done online and Doctor Cool scheduled quickly. They texted before they came and they were here within the designated window. They were done in less than half an hour. The AC has been running fine since. Overall, the experience was punctual, attentive and easy.

I've been with American Home Shield for over 20 years and I like that they cover some stuff. There are different coverages you can get in it although I wonder where all the upgrades gotta come through now. I had a hot water heater that started leaking recently. The technician from Best Care Home Services took care of the problem. He was real knowledgeable about what was going on and he did all the upgrades. I went and checked it, he did a good job. Everything went well.

I did the initial claim for my HVAC system through their online portal. Then they reached out to me and we set it up. When they reached out to me, we had to figure out who was available on their system to come out and do the work and the evaluation. I had to call Fast Heating and Cooling and set up a time for them to come out. Then they came out, did their assessment and they came back. I didn't have the greatest experience with them. Initially, I requested somebody that I was familiar with, Beverly Heating & Cooling Services. But American Home Shield didn't send them out because they told me that they weren't available in my area to be sent out and then that became untrue because they ended up going out eventually.

The tech came when he said he would and he did a good job and keyed all the locks. They all work really well.

We've had MC2 Appliance before and we've always been pleased with their work and their professionalism. Recently, he came out for a clicking that was going on in the ice maker, which we keep turned off because they're notorious for leaking. I had bought a countertop ice maker that makes smaller ice and makes it better. It makes ice like the restaurant, the Sonic drive-in. Opal is the name of it. He fixed the ice maker and then did not install it back into the freezer at my request because we weren't gonna use it and the ice maker just needed to be reset. It was trying to complete a cycle. Something happened that made it get into this cycle that made it click. So, he just reset it but did not plug it back into the freezer at my request since we had that other ice maker. Everything's working fine now.

I called up the numbers that I wanted to put in a claim and then they had an automated phone selection. They didn't have too many variables on the plumbing issues so I picked the one that applied best. When the company called, I explained it in better detail and there was no problem. All in all, it went smoothly. The people at Barker Services are outstanding. They were scheduled for the next day but they called me late in the afternoon and said, "Hey, do you care if we stop by now?" So that was pleasant. The guy was very professional and very friendly. He did an outstanding job and he fixed the issue. Having the warranty is like a safety factor. Somebody's issues can turn out to be very, very, very costly and it's comfortable to know that you have it.

We just moved in and I called one of the numbers in the emails that American Home Shield sent me. We were having some issues with our washing machine and Amazing Plumbing was great. They were very helpful. However, it was not covered. The issue was the washing machine rather than the plumbing so they weren't able to do anything. Still, moving into a older condo, we figured it was a good idea to get a warranty. A friend told me they'd done American Home Shield in the past so I went with that.

The AC was not working and American Home Shield sent the guys from Connett Services out. They had to push the order through and they were able to get to me in three days. They got everything working. The claims process seems pretty straightforward. But the details were kind of generic. American Home Shield should have a better chat option on the website to reach customer service 'cause I had to call every time.

I had an issue with my garbage disposal but High Priority Plumbing wasn't able to troubleshoot or pinpoint. They said I should contact another contractor. So I ended up fixing it myself. Since I paid for service that wasn't really provided, I don't know if I got any value out of the warranty because the service provider couldn't fix the problem. Then when I reached out back to American Home Shield about it, they said the case wasn't closed yet. So I'm just out of $100 and I don't have any recourse. I would have looked for a different provider. But since it was part of the purchase agreement that was selected for me, I didn't have a choice in the matter. So I would not use the service if I had the choice.

I called Home Shield to have the locks rekeyed. Lang's came out and the tech did the job efficiently.

American Home Shield has always been really good every time I’ve had to use them. My claim for my air conditioner was great. I had my daughter call them and the gentlemen came out. He was very pleasant. He came in in the laundry room and took the things off the wall where you put the filter and the one below it. He squatted down, put his hand in there and pulled this dead rat out of there. Evidently, the rat came up through a hole in the floor and when the air conditioner turned on, it got this rat in the thing that goes around. It kept going around and that's what was making the racket. It made this part go sideways and he had to put that back. I hit the button and it was fine. He was such a nice gentleman.

I filed a claim with AHS online for the AC and Integrity Conditioning & Heating was dispatched in a couple of days. The guy that came by was very friendly and very efficient. He knew exactly what he was doing. He wasn't here long and the problem was solved. The AC has been functioning great.

The Yamaz Plumbing tech changed out three faucets and swapped out the disposal because it wasn't working. And he did the shower and he swapped the spigot because when I would turn the shower on, the spigot would still keep flowing. He was awesome. He did the stuff so fast and so quick.

We had condensation coming out of our vents. It was dripping water and we thought maybe there was some leak going on, but it ended up being just condensation. The contractor who came was very friendly, very knowledgeable and provided a lot of knowledge. He checked the system for me and did a lot of things that he didn't really have to do, but he just wanted to double-check things. It's been good since then. I love AHS. It's so handy and it's a peace of mind to have it.

I have two air conditioners, one that does the back part of the house with the bedrooms and another one does the kitchen, living room, great room and game room. The one the front part of that house wasn't working at all and the back one wasn't seeming to get the house cool. American Home Shield sent out a repair guy from Quick Response. He was really great. I really recommend that AHS keeps him and use him a lot ‘cause they will have a ton of happy customers. He's super professional but friendly. He did a really good job. He found out that there were a major leakage and some other problems with the front air conditioner and it had to be replaced.

The pump motor that runs the filter for the pool was making a loud noise and then it went out. All American called me the next day after I placed a work order. They came out and troubleshot it. The technician said that it needed a pump. Things have been hard to get due to Coronavirus. So he just said that if he couldn't get here the next day, I should buy some chlorine and keep the fountain running so I could keep the pool going and it wouldn't go stagnant. It was very helpful. Then the technician called me the next day and said that the pump was here. So he came out and fixed everything. They did a great job and I was very happy with them. I had placed a work order with the previous pool company that was doing some work and their guy did a good job, but it wasn't as good as All American.

American Home Shield has a straightforward process. It was easy when I made a service request and it happened very quickly. My refrigerator needed some more coolant in it and the contractor who came was good. He didn't have the coolant needed and he wasn't able to fix the issue but he let American Home Shield know. They then sent somebody out a day later.

I've had claims with AHS where I've had big issues. They've been getting dragged on for months and I'm not happy with that at all. Things take a lot of time with Home Shield and they don't cover a lot. With my AC problem, they only covered 30% instead of the entire problem. Recently, my outside faucet and hose was leaking water. I submitted a request to American Home Shield and they assigned a vendor to me. Within a few days the tech from their contractor J & K Plumbing came and fixed my issue. Everything has been perfect since then.

I submit claims to Home Shield online and then, I would get an email and a text when to expect the contractors. I've been pretty happy with the contractors. They're very helpful and very knowledgeable. Elite Heating & Air Conditioning has been working off and on on my air conditioner. I have recommended Home Shield to my friends. They've saved us thousands of dollars.

Sometimes I like to talk to someone to see if they can give me some advice, but it's very hard to talk to someone at American Home Shield. I'm on hold for a long time and I tend to never get a person or never be able to make a claim. When the fan was not turning on the AC, I requested the claim online. The technician from Comfort Zone came and he was able to fix my air conditioner within 20 minutes at the most. He also gave me recommendations on how to do preventive maintenance.

We had a water heater leak and filing a claim for this one was easy. On my latter ones, it was a long hold time. The last two on the AC was plus one hour, which was concerning but this one took 20 minutes. The rep scheduled the appointment right away. We did it in the morning and DFW Plumbing came out two hours later, which was awesome. This company was very professional. They did their job and gave me some recommendations. The service was perfect and I was happy with everything.

It all went real good for the refrigerator and the AC unit that I had fixed through American Home Shield. I called them in both at the same time but the guy for the refrigerator came out last. He was professional, on-time and got it done in 30 minutes once he got the part. It took a week for the part to come in after he figured out what the problem was. I'm happy I did American Home Shield.

We had an air conditioner issue. It had made a loud noise and it sounded like it just turned off. I went through my AHS app and I made an appointment through there. I like the app. That was the second claim I've ever had to make but I like to get on there. If I need to update my info or check to see what they cover in case anything happens, it's so easy to use. I got notified on my email when I made the appointment. 'Cause I had to make two appointments for that. The first contractors, they weren't gonna come. They had called me after I made the appointment. They weren't able to come for like a few weeks. So I had to reschedule with the company that came up because it was too hot.

We like American Home Shield. We got it for 25 years so we’re happy with it. When the garbage disposal wasn't working, the technician had a little wrench and fixed it. He left me with it so that if it happens again, I can fix it. He was on time and he was a very friendly guy.

I gave them a call and Reality Rekey came out the next day. It was great and quick. AHS was the best option for me. I haven't even been in my house 30 days but I feel protected so far.

The control panel for the pool equipment had died for some reason. It wasn't functioning properly so Watertight Pool and Spa came out. They had to order a new control panel to replace the one that wasn't working. When I called to let them know I couldn't program my pool with the new control panel, they ordered one that would be compatible. They had some internal ordering issues and I hadn't heard from them for a couple weeks. I called and after a couple of days, they called back. They came out and brought a new control panel. They explained to me their internal ordering issues and apologized. I was pleased because they admitted the mistake and I got a better piece of equipment out of it.

J-Star Services repaired one faucet and replaced another one. I scheduled the claim on Sunday and I talked to them the next day Monday. There was a little bit of confusion and whether it was covered through the insurance or not. I had to kinda go back and forth between American Home Shield and them. American Home Shield said it was but they were saying it wasn’t so it kinda got delayed. They came out Wednesday versus Tuesday. But they were fine. American Home Shield is kind of an extra insurance. If something breaks, I just have to pay my co-pay. If they send somebody out and that person's not very good or they mess up, I'm assuming that they will take responsibility because they send them out.

One night, I came home and I couldn't close my door. So, I had to call the neighbor. My husband passed away last year, and I haven’t have nobody close my door. It was 11:00 at night and it’s stuck. My neighbor came over and closed it. I called American Home Shield and they sent Garage Doors and More out a couple of days later. The dude that came out said that I needed a part for it to close, but they didn’t have it because of the COVID in the mail, so they had to order it. I waited. I called back to ask the lady if she knew when the part was gonna come in because I was having issues with my door. It got stuck again and it won’t open. She said it would be back within a week and someone will come out. Someone came out like she said, and they fixed it. The dude who came out did a good job. He had his mask on, too.

MJS Plumbing came out and they fixed the drain and the bathtub, which was caused when the contractor took that all apart to fix the leak from the trap in the downstairs bathroom. So all of that was connected. The contractor was good. He knows what he's doing, but it was because of the communication issue with some of the customer service folks. Because I got a call from them yesterday, the faucets are what my issue is, and I don't know what they were doing. I'm really frustrated.

The toilet wasn't flushing properly. It wasn't filling. It was easy submitting the claim online to American Home Shield and the contractor who came was able to fix the problem.

The technician was on time. They gave me a five-hour window, and they came out early for the AC. They had a mask and gloves on and everything was good, including the performance. In the beginning though, it was not that good. We were trying to get our AC fixed but they couldn’t do anything for us right away. We're in Florida and it was a lot of hassle. We were getting the runaround and we had to make a lot of phone calls to get that running, but now, we're good. The AC is working fine too.

The garbage disposal gave up then the water line in the bathroom has been leaking about a month after I moved in. Filing the claim was much easier to do online. I had everything taken care of in about five minutes. I tried to get through on a phone call but I was on hold. I gave up after an hour. Plumbers Inc. came out and they were fine.

American Home Shield came out and honored their contract. I can understand some reps a lot better than most of those that I talked to because of the accent they use though. I'm 62 years old, and I have a little ringing in my ears. If they don't enunciate and speak good English, I lose it. I don't hear it at all. Other than that, I got my claim started online, and then I got the call that the contractor was coming in. I had them here in a few days and we got a brand new outside unit.

The contractor that came for our AC was very good. He let me know that he was on his way, let me know he was 15 minutes out. The water was clogged up. I was assuming it was an algae that was clogging it and I couldn't find where that was. I’ve worked on several air conditioning units, including the ones at work. This one's pretty old, but he’s a pro. He fixed it quickly. It's been performing very well since he came out. It got the air up and running and it prevented the water from dripping all over the garage and all over the stuff we have around the air conditioner, so it made us feel a lot better. I was very happy. I would definitely recommend American Home Shield. When we bought the house, there are several things that are old in it. The hot water heater and the AC unit are pretty old. It'd be better to have AHS just in case and we're glad we did.

I love American Home Shield. I called them to let them know that I wanted to get some locks changed. They set it up for me and were able to get them changed. They sent someone to the house to do it and everything was great. The experience was nice, simple and easy. It's the way I like it.

I called American Home Shield once and everything got fixed. Since it was my first claim with them, I got what I expected to happen. It went pretty well.

The only problem I have with American Home Shield is the fact that it's hard to get ahold of their operators. I spent almost an hour on the phone trying to talk to someone about the issue on my plumbing not being resolved. I do most of my claims online. I have no problem with that. I get that through and they're very quick in responding to that. But if I have a problem with the repair people that have come out and then trying to get back to talk to someone to get it continued, that’s what the problem is and that's what I don’t like.

The fan in our downstairs condenser was not working so it wasn't cooling. I notified Home Shield on the website and they said we would be contacted within 24 hours. Within three hours, Sirius Plumbing and Air Conditioning was here. They were great and the condenser has been working fine. It was 100 degrees that day and the repair helped tremendously. Every contractor that has come out for us has been awesome.

There was essentially clog that was filling in the hole in the pipe. H & K Plumbing came out and was right on time. They just punched it. First, it wasn't working, and then they were persistent, and then they resolved the issue. They got a whole bunch of stuff out. When they took it out, the pipe started the leak, and it was leaking from the basement down into the kitchen. I called AHS back to see if that covers a leak. They said no if I couldn't see it. Then I tore down the ceiling. It turns out it's been leaking for a long time. The guy tore it down and then it was like all the joints were moldy and rotten. He took that out. Now, there's nothing in there. Another contractor went and put the floor back. They had masks on. It's just that AHS customer service is not easy to get through to. But the people have been friendly once I've gotten through to them. It's a long wait time or sometimes they call back, but it might be two or three hours.

The microwave oven was not working. I submitted a claim to American Home Shield on the internet. The contractor they sent was good. They came in and replaced a part. My experience was excellent.

We had a showerhead that was leaking and Zenco Plumbing fixed it. We were very happy with that. My husband said that he would use them again. They also spoke very highly of American Home Shield.

I was having trouble with the dryer drying. The contractors came out and fixed the dryer. They were good contractors. The dryer's been going good.

The previous guy who came for my refrigerator kept saying that he didn't receive the right part from American Home Shield. I kept asking and asking and American Home Shield assigned me a different contractor, Alliance Appliance. A guy came out maybe a month ago for my refrigerator. He checked the part and said he will order it. I called Alliance Appliance three days ago and they said they haven't received the part yet. But they have ordered it and as soon as they receive it, they are gonna give me a call to schedule an appointment. This is for the wrong part for my small Frigidaire that I have in my basement. It's a thermostat.

The contractors that came for our plumbing issue were great. They called me beforehand to communicate the specific timeframe and then they showed up when they said they would. They did the work and left in a short amount of time, and everything's working fine. They also wore masks. They stood back a bit when talking to me. They were careful about what they touched when they came in. I would go back to them again.

One of the rooms wasn't cooling so we wanted to make sure that there wasn't anything broken in the attic. The technicians inspected the AC and everything was good. They did some adjustments on the fence and that seemed to help a little bit. It's working now. It was just that one room so, you can feel that it's cooler than it was. I just started with American Home Shield because I just moved into this house three weeks ago but so far, I'm happy with their service. I like the experience because it's very simple. I just go on the website and submit my claim, which makes it nice and easy. I don't even have to talk to anybody from them.

American Home Shield is the WORST company to deal with! We had an emergency septic backup on Friday afternoon. Called AHS immediately after situation only to wait on hold for AN HOUR AND HALF to be hung up on then called back and another 1 hour 43 minutes hold to see WHEN someone will be out (after the $100 fee they require first). The guy has no idea when someone will be out. I explained to the representative this is an emergency and we cannot use any facilities in the house. He then puts me on hold to check status. 18 minutes later hangs up!!.

My AC line was plugged up from mold. I had no difficulty with my claim submission and AHS did everything just like they should do. They were very kind and helpful. They assigned my claim to Yantra Air and their tech put some Clorox and cleaned out the unit. He told me how to take care of it too. It was an excellent job. This is the first time I've ever had a home warranty and my experience has been top of the line. On both times that contractors came, they did everything and were very professional.

Our AC stopped working. It was 85 degrees in the house. It was pretty miserable. At the end of the day, we figured out our AC was not working. I filed the claim the next morning. I did it through Home Shield's online portal. I was able to do it with no problem, and get information and confirmation right away. I was given a window of time when the contractor would come out. Renaud Brothers then came out. The tech was on time. He went right to work and the problem was solved. There was a bad part and the tech was able to fix it right away. Also, he was very knowledgeable and professional. He was able to get the AC up and running. It works great now. It’s a lot better when the AC works. I was happy with the service.

I had to call to submit the claim and it seems like every time I call them, I'm on hold for at least an hour. When the contractor came out to inspect the AC, they were cautious and used the things to put on their feet. But they were unable to make the repair. They explained what needed it be done and gave me an estimate of what it would cost. Whenever I have to call American Home Shield out, t's always something like a sales or something has to be sold to me. It's not like the technicians can come out and fix it and it's covered under American Home Shield. It's an additional cost that they have to sell me and that's with any of the technicians.

Somebody told me about this wonderful company called American Home Shield and they kept pushing me until I finally decided to give them a call. I never had any issues but once I start paying them, then things will start happening. Overall, the service with American Home Shield is good but I'm gonna have to get used to putting my request in online. I did it online one time and it was a total disaster, which is why I don't do it that way. I didn't make things clear and I had to pay a fee again because of the way I worded it. So I prefer to call in but sometimes there's a long wait period to call in a work order.

We had a toilet leak. It kept running. There was a noise coming. I had four toilets with similar issues, two were making noise, two were leaking. So when I tried to submit it online at AHS, it gave me an option of a maximum of three. So, when the guy came in, I showed him all four and they called American Home Shield back and got it approved that it was not three, it was four.

I called AHS and the contractor was sent out the next day. It was relatively quick. There was a couple of switches that didn't work. I also had an issue with the shower lamps and there were some wiring issues downstairs. They told me that there was a bad connection down there and that's why the two switches weren't working. They were great. They were informative and they fixed the connection. So the lights work now. I can use my light before going down a dark set of steps. It's been very convenient. Working with AHS was pretty easy and convenient. They got back to me when I didn't wanna hold for a representative very quickly. So that was great. They were pretty informative.

I was happy with what the contractor did. He did a good job. The air conditioner was dripping water all over everything. He cleaned it out and told me what was causing it. The problem with air conditioner is that he said it would stop up again. The line gets stopped up because of the way the plumbing is installed. It's still a problem and it's a plumbing problem, not a general air conditioning problem.

I had a problem with the washer. Sears came and replaced the washer. I didn't know that there was a trap for cleaning it and it hadn’t been cleaned in a long time. So the contractor walked me through everything and showed me exactly what I needed to do so we never had the issue again. I had a problem with American Home Shield, but it wasn't for that. It was for my AC. But overall, I'm satisfied with AHS, but dissatisfied with the subcontractors.

First, the contractor couldn't figure out what was wrong with the AC so they told me I needed to replace a breaker that I didn't need to. I replaced that. Then they came out and couldn't figure it out so I told them what the issue was with the air conditioner. They said that they'd order what I told them to order. Then they told me that they wanted to put on new Freon in the system when it has Freon.

Our furnace wasn't working and even though it took a week for someone to come out, the guy that came was able to resolve the issue. The furnace is working fine now. My fiance said he did a fantastic job and that he was very nice and friendly. He was very pleased with him.

I had a heater issue and I submitted a claim by phone to American Home Shield. The rep whom I spoke to was excellent and in five days, their techs from Universal Plumbing came. They provided good service and things have been excellent since then.

The bottom of my refrigerator wasn't cooling. I called AHS that morning and Morgan Henry Company came out within a couple hours. The interaction was great. Everything's good since they came.

I call to submit my claims with American Home Shield. Sometimes, it could be hard but sometimes, you can get through. I had a claim for an electric issue, and they sent Palmer Electric out. The first guy did not solve the issue, but the second guy did. American Home Shield needs to work out a couple of bugs, but overall, they’re pretty good.

My stove broke. I called AHS to submit a claim. The rep was good. The contractor came out the next day and he did a good job. He fixed it. It's working now. My experience with AHS has been good. No home should be without it.

The first guy that came out did partial repair on the outside unit. There was a bunch of leaves and debris on the coil outside. He cleaned that off and told me that he checked the freon and it was fine. But when I called him about an hour or so later and told him it still was not cooling, he said to give it another hour and call him back. It never cooled. The second guy that came out said it was low on freon that was why the coil was leaking. I told him the first guy that was out here said he checked the pressure and everything was fine but apparently that wasn't the case.

I like Home Shield. I've had them for over 10 years. The submitting a claim process has gotten a lot easier over the years. Doing it online makes it a lot simpler so I didn’t have to do the old school phone prompts or having to wait for someone. It's definitely easier submitting online. Golden Appliance Repair was very prompt. They communicated very well regarding my service request as far as when they were coming. Everything went smooth. They had to come out twice. First time, just to diagnose. And second time, they actually fixed the problem. Two different people in both times. I had good results. Both had a face mask on.

The garbage disposal was leaking. I went online and logged into my Home Shield account. The website was easy enough to use. Then, I was given a number to reach out to Cornerstone and the plumber came out. He determined that the bottom of the disposal had pretty much rotted out. He said it's common after a number of years because of the hard water in the area. He got a replacement unit and replaced it. The guy did a very good job.

My washer wasn't draining the water after the cycle. All In One Appliance Repair came out and replaced the pump and everything was all good after that. The claims process through American Home Shield was pretty simple, especially now you can just file the claim online. The guys from All In One Appliance were concerned on the questionnaire online that it didn't say whether or not my washer was on a stand or not. That dictates how many people they’ll need to send out on the job. The guy came one day and he was by himself and realized my washer was not on a stand. He questioned me about that as far as when I applied for the service, did it have a question on there whether or not it was on a stand or not. I told him there wasn't. So he said that they had requested that American Home Shield put that on their application and, apparently, they didn't do it. He said he had to request they do it again.

I had a dryer that didn't seem to be working and the contractor that came out was pleasant and respectful. Since the repair, the dryer seems to be working and we haven't had any issue. The claim was easy to do and it was nice that they came right to the house and everything was handled.

The tech who came out for the stove was very professional. He was masked and he used all his precautions. He looked at the stove and figured out it was the motherboard. We had to wait for everything to get ordered. It was quite a process of hooking it, every back up. But there has been no problem since. We got rything hooked up correctly and it works. American Home Shield has been good, even when we’ve had multiple issues with this house. My daughter helped me submit the claim and they were pretty good. But it took a while sometimes to get a hold of people and question.

I’ve been with American Home Shield for a year and it is beneficial to have. It's easy to just have them have contractors come out, and not have to look for people and get things done. But the wait times were sometimes crazy whenever I put in a claim. It could be improved because being on hold for an hour was a little long. I’ve put in claims twice this year and I was on hold for an hour, even a little longer. Still, when I had a claim for the AC unit, everything was good. The technician from Relaxed Heating and Air was scheduled the next day and he fixed the issue.

My faucet was leaking and Home Shield sent the same guy out about three times and he didn't fix it. And every time I requested somebody else to come out, they wouldn't send anybody else. The tech had to come so many times before they realized that he didn't know what he was doing. I had to turn my faucet off from underneath and all that. It was resolved when Home Shield sent someone else. Also, I had a problem with a leak under my house and Home Shield refused to pay the claim because of something I said at the beginning, which I didn't know what was going on. I was very unhappy with them. I almost changed at that time.

I called AHS because our AC started blowing hot air. They told me the contractors were gonna call me within the next 24 hours. The contractors came right out. They were amazing. When they fixed it the first time, it broke the same night, but they came right back out. I was nine months pregnant and they wasted no time coming out. I would definitely tell others to get American Home Shield.

Our hot water tank leaked, cracked, and broke. I notified American Home Shield through the website. Their website is quick and easy to navigate. It worked out really well and pretty quickly. The contractor from Tri County Plumbing is one of the best ones I've ever worked with. He was excellent. Everything has been good since they came out. It's pretty tough without a hot water tank. So the repair was crucially important.

On the hottest week we've had, my AC unit decided to go blip. It kept blowing air but it wasn't cooling my place. My husband handled the claim submission process and AHS sent Elite Heating & Air Conditioning. So far, we have had good luck with the contractors Home Shield sends out. I've had really good experiences with AHS. I recommend their warranty in my business and my customers have had really good experiences with them as well.

With Corona, it was kinda tough having to wait forever to get through Home Shield. I filed a claim for the AC and I ended up having to wait to speak to a service rep. Massanelli came out and the tech replaced the thermostat and did something else to the AC. It’s running good. The person that they sent out was pretty good. I like him because he would come back. You could call him after he did the service call without having to call them back to see if it's the same issue. And I like American Home Shield. They're pretty good about sending somebody out, compared to the company I had before them. They always seem to have somebody that they can call and send in. You won't be stuck in limbo wondering what's gonna happen.

My Tek Services came out for a service request I put in with American Home Shield. It was easy doing that over the website. Everything went well. The guy came in for the gas stove and he was good. Everything is working functionally now.

If there are older appliances in the home, I would do the warranty. In the end, it doesn't cost that much for a little bit of peace of mind and so far, having AHS has served its purpose. Submitting a claim with them was fairly simple. It has been hard to call them but for my last claim, I did it online and it was a lot easier. My AC unit stopped working twice then the third time, the contractors came out because it kept shutting my breaker off. They put a new compressor and there was some stuff that they added to the air conditioner. It works perfectly now.