American Home Shield Reviews

I submitted the claim on the app through my phone in less than three minutes. But I spoke to a Home Shield representative to see if I could get it sooner because it happened on a Friday and I didn't wanna have to wait over the weekend until Monday to get my AC fixed. It was one part that something was wrong with it. Element all had masks, booties and gloves on. Also, they were early. It only took about 30 minutes for them to figure out what the issue was and fix it. It was the first claim I ever had. It was facilitated pretty quickly and I was happy. Home Shield did everything that they said that they would do on the website, from start to finish. So, they kept their promise on what the services they would provide to me.

The house was 105 degrees. We called American Home Shield to file a claim on the air conditioner. The contractors came out right away. They actually came out right away four times. The first time they did, they thought the compressor was out and then they said, “Okay, the compressor is out.” But American Home Shield would not let them order a compressor until an electrician came out. It took a month for an electrician to come out. He said everything was fine. Now, another electrician had to come out. He said, “Oh, yeah, I did try it. Nope. it's out. We’ve got to order a compressor.”

I had Nationwide and they were ridiculous. The service was extremely poor. I picked American Home Shield up because when I called, I spoke to a person. I rate them highly. I haven't had any issues. There was no nastiness or a lapse in time. Recently, I called in a claim, spoke with someone and they asked what was the issue. The guy was very professional. I told them it was my ice maker. They said someone would call me and Lafayette did. The guy came out within the same week and found out that the piece was missing for the ice maker. He ordered the part, came back out and tried to hook it up. For some reason, the modem is totally gone. It wouldn't even work with the new modem that he had. He said that he would call American Home Shield because a new refrigerator is needed but I haven't heard from them since. But he was on time and truly professional. His mannerism was awesome.

Some of the options on the American Home Shield website are very vague and it makes it somewhat difficult when asking for service. When the contractor comes out, they won't provide the service because what I may be asking for is not what American Home Shield has sent the guy out for. There should be an option for details on specific issues there. Other than that, Cabot Mechanical did a good job when there was a necessary repair for a heating issue that we had.

American Home Shield sent A.R.T. Heating & Air Conditioning for the AC. Terry came right out and did an awesome job. I gave him a 5 on the stars. Not only did he fix it super quickly, but he also told me what it was. He wore a mask and he was trying to distance. He was in and out within 20 minutes-ish. That's why I like A.R.T. Terry came out before.

Each time I've called Home Shield, they've been on the money. Recently, the toilet was leaking. I called them and they said they would get back with me. Then it was a day or two that they did. They scheduled an appointment. The gentleman came and fixed it. He cleaned everything up and did his job very nicely. He was very pleasant.

The compressor went out on my AC and the guy who came out was really cool. He fixed it and he checked everything inside. He was very efficient. He told me to hose it down and he gave me information that I didn’t know that we needed to do to keep our AC running. He also wore mask and he stayed away from me. It was great. So far, I like AHS way better than my last home warranty. I haven't had any issues with any claims with this one. Submitting the claim was easy. I just did it online and the tech called and came the next day. So that was pretty cool. They are easy to manage and take care of.

A couple of years ago, a terrible plumber came to our previous house as AHS's contractor. Recently, my power tripped a couple of times and I had an AC issue. I submitted a claim to American Home Shield and their contractor Integrity Air Conditioning & Heating was in contact with us by the next day. We knew that they were coming within that day or the next. Within within 48 hours of filing my claim, they were at my place. The tech was on time. He was very helpful and he fixed my problem.

I had Home Shield take care of the refrigerator and they took care of it the same day. The guy called and I told him what was going on, so he was already came prepared with the materials that he needed to fix it. When the pump in the washing machine was leaking, United Services of Arizona came out and they did so well. They happened to have the part so I didn't have to wait. The gentleman knew exactly how to find everything as well. He diagnosed the problem and took care of it. He was already masked and gloved too.

I bought this house and there were things that went out like my water heater. I've been here for over three years and finally, I saw American Home Shield on TV one day. I asked some relatives as to how are they, and they said they're okay. I looked into their web and went for their main package that includes everything in the house that home insurance didn't include. I pay them 50, 60 bucks, but it's well worth it. Last month, Turner Electrical and Lighting came out. The guy was polite. He did a thorough outlet to outlet to outlet and found the problem. He knew what he was doing as far as being efficient. He was great. I'm waiting for another HVAC company to call 'cause my HVAC went out the other day and it's hot in Sacramento.

The guy that came was really good and got the issue fixed. He worked around my schedule and was in and out in a decent time. He wore a mask and made sure that it was okay that he came in. I'm glad that I have American Home Shield. Their service is good. The people that were selling the home were the ones that were supposed to buy the first year of the policy but they didn't by closing date. When the plumbing issue came up, they hadn't paid it but we got that fixed right away. The reps at American Home Shield explained everything well.

The contractor came and fixed my air conditioner. They were in and out within 20 minutes. They seemed like they got the job done. They gave me some advice as to how to maintain my air conditioner. Initially, when I was submitting the claim, I was very frustrated. With everything that's going on, phone lines are tied up, but I like to be specific about what it is I need. Sometimes going online and checking a box does not describe what it is that's wrong. I waited on the phone for almost an hour, if not more, for a live representative. When I got a live representative, I got somebody who was not in America and didn't understand what I was saying. I asked to speak to someone else and was placed on hold. It was disconnected. Then I spoke with someone else who, again, was not in the States who didn't understand what I was saying. I let her process the claim anyway only to go online to find out that they had listed it as something was wrong with my pipes as if this was plumbing.

A spring broke on our garage door and it wouldn't go up and down. Flash Garage Door Service did well on it and everything went fine. The guy had the replacement spring in his truck and repaired it in a couple of hours. I’ve been keeping American Home Shield going for three years now and it has been great. If I have access to my computer, I submit the claim online or I just call them. They've always been pretty prompt in getting a service provider out here when we've had an issue and we had probably used them five times.

For timeliness and professionalism, it was excellent with Coastal Pool Repair. I submitted the claim at night and the problem was fixed by the afternoon. It was super quick. The guy called me that one day that he was gonna be here and he finished it right away. He already had the equipment with him so he didn’t have to order anything. It's working properly other than a small leak. You can see the water stains on the outside of the pump. I did send the guy a couple of pictures the other day, and he hasn't responded.

A-1 Plumbing came out to fix our Whirlpool tub and they wore masks the whole time and emailed our paperwork to us. They fixed the leak, but now the tub won't drain very well. Also, the tension in the hot water knob is really tight and I'm afraid to use it because I feel like it might break. I called them and they said I needed to go and file another claim. I've tried to wait on hold a couple of times, but AHS has been so busy. By the time I get a call back, I'd gotten back to school and by the time they call me back, I'm busy again and can't answer. Other than that, we love AHS. We're buying a new house and we're gonna continue the service on our new house.

There is an extractor in my bathroom that stopped working. American Home Shield handled the claim very well. I was waiting for the opportunity to try the service because of reviews I make online. But they came through very strongly. I'm an investor, and I was trying AHS in my house because I'm thinking about getting it for six properties. I’ll definitely do it after trying it. The doubt is if it's gonna be a hassle to get them to do any of the work or replace anything. On this experience, that wasn't the case. It was super easy. I went to the website, filled out the form and somebody called me the next day. So, it was pretty good.

The furnace was overflowing. I called and talked to an AHS rep on the telephone and she was very professional. The guys from Piedmont Mechanical Contractors came out and they seemed like they knew what they were doing. One guy put a condenser in there and the other one came out and flushed the hose out, the line all from the furnace to the outside. It’s been performing great since they fixed it. We feel that cool air and no more leaks in my furnace. AHS does a good job and they’re reliable. It might take 24 hours for them to come out but they’re good.

Plumbers Inc was wonderful. I had a water heater that was continuously going out and not functioning properly. I also had a backed up faucet that I got very little water from. Plumbers Inc fixed both of them. The technician, Dan, looked at the problem and determined what needed to be fixed. He was very courteous and knowledgeable. He explained things to us. He repaired everything in one day. He was excellent and we were very pleased with him. American Home Shield has an immediate response time. I’ve only had two repairs at that time that I've had them and both times, they've sent out excellent technicians. and their reps that have helped set up appointments are very courteous and expeditious in handling my request.

A piece had fallen off in the plumbing and Sewer Medic came out and reinforced it. My tenants were home and they met the technician. They said that the service was smooth and everything was resolved very quickly. So far, American Home Shield has been great. Any issues have been assigned to competent service providers and they have been very responsive. I'm very happy with it. The service request submission has been very straightforward and easy. I just used the website which was very self-service.

The first company that AHS sent was terrible. It was a nightmare. I had an appointment on a Saturday from 9:00 to 1:00. I was waiting at my rental property 'cause the tenant was at work. The guy did not show up till after 5:00 and he did not call me. I waited over there all day. This guy from AAA told me that there was nothing wrong with it. I told him there is, as it's almost 90 degrees in there. He told me to clean the air handler. He also told me what kind of cleaner to get. I went and got that, did that, and it still didn't work. He came back out a couple of days later and said he couldn't fix something that was not broken. He also said that this was being reported at American Home Shield that there was nothing wrong with the unit.

7 Cities was really professional. They came in, assumed what the issue was when they first came to my house and then what the tech assumed that the issue was is exactly what it was. He didn't have to do any maintenance, but he went ahead and checked my crawlspace. He checked everything to make sure that everything was good to go as far as my air conditioner, and he did a good job. It was very pleasant. Also, this is the first time that I've ever had to call American Home Shield for something, and I had no issue scheduling. I paid my little $100 and then they took care of the rest.

American Home Shield had better coverage. The claims submission with theem online is fine but calling it in sucks. I called in a previous matter and it took 10 calls to get something taken care of. It was also a plumbing issue and it was an emergency. I kept going back and forth between America and the Philippines, and nobody was taking any kind of accountability and nobody was helping me. Then I had to eventually escalate it to some management. It was a mess. But in this recent instance, it was fine because it wasn't an emergency. The plumber from Cal-Home Construction was cool. He was on time and he fixed the item quickly.

It's very simple to submit claims. I just do it online. After submitting the claim, I called the Findlay Plumbing tech. I got the appointment the same time I called them. A drain line from the sink was stopped up. They found the problem and they fixed it. It was very satisfactory. We stayed at a distance and then anytime anyone came in, I always disinfected my doorknobs.

It's been a little over a year since we've had American Home Shield now, but we also kept them when we moved to a different property address. Some of the representatives are extremely helpful and some are not so much. Also, the biggest thing is understanding the contract. There was one out of pocket payment that we had to do and in our contract, there's no removal of the water heater. While everything was covered, we had to pay to have the old water heater removed. Our water heater was leaking. It was damaged, so Simply Plumbing had to replace it. We're very pleased with them overall. They were out within 24 hours and they did a very good job. They also worked overtime in order to make sure they were approved by the insurance.

It’s very simple to submit a claim. I'm very happy with that. You can schedule it online, and it's very easy. The issue was just a toilet ring that goes on the bottom. It was leaking on the floor when you flushed. B-N-K Plumbing did a very good job. My son said that they were very attentive. They did everything professional and cleaned up. They went above and beyond the call of duty, which is good coming from my son. I would highly recommend them. Likewise, Home Shield has been very helpful. I bought this old house and I've called them out three times already. They're doing a great job and they have come in very happy.

I've used American Home Shield in my last property and the new one. It's good. Recently, I had a plumbing issue and everything with Top Notch went well. The guy was on time. He was very nice, efficient, polite, discreet and clean. He didn’t have the part in his truck so he had to go to Home Depot really quick. He came back within minutes and did the job. The issue was a cartridge in the sink. He told me what he did and said that the part was worn out. Everything was fixed within minutes.

I notified Home Shield online when there was a burning smell on the ceiling fan. I was really relieved I didn't have to actually call them because that is a pain in the neck. On the phone, it can take forever. United Electric then came and they were fantastic. The person was super helpful and very thorough. The ceiling fan actually wasn't broken. He found the source of the smell and what caused it. There was nothing inherently wrong with anything. Thank goodness. We've been very satisfied with Home Shield. They have been responsive and they have good technicians who come out.

The contractor 2 Bald Guys came on a Thursday or Friday to diagnose that the motherboard of the appliance was going bad. They were back out the following Tuesday or Wednesday and put a new one in. They were quick, professional, and very polite. I only wish that American Home Shield would get somebody closer to do the repairs ‘cause the contractors are over 100 miles away.

Appliance Care replaced the air damper to the refrigerator but after 24 hours, it wouldn't work. They serviced it twice because when the air damper didn't work, they got a control board put in. But it was still not working right. I called them back and then they said that the damper had a defect. So they ordered another one. Pamela called me and said the guy would come in and put it today between 1:00 and 5:00. I like Appliance Care. They've been very nice and they’re trying to fix it.

We contacted American Home Shield for an AC issue and they sent a work request to R Harris AC & Heating. The gentleman that was assigned came on time. He diagnosed the issue and he told me the required kind of service. He fixed the problem within an hour. He did a good job. I really am glad we have a business with them.

I had two service calls in with American Home Shield. I have three air conditioning units at my home. The technician from Metro Air came out in a vehicle, came to the door with no mask on. I had to ask him, "Could you slide a mask on?" I went and put one on. He proceeded to go downstairs and looked at the two units, but he was insinuating that, "You called me out here for a problem you didn't have, because I only have one service call." I said, "I don't know what you're talking about. I called in two service calls."

We had an issue with air conditioning and I called American Home Shield. I was told that the contractor would contact me. We were very pleased with ACE. The work that they did was great and we had no problems. We live in Florida and it has been 100 degrees, and everything has been good since they’ve been out.

The whole bottom of my disposal was leaking. I submitted the claim online and Home Shield's website is okay. I prefer talking with somebody for scheduling but they were way easier to get through to online. When I called, I waited on hold for several hours before I decided to go ahead and tried doing it online. Pendyk came out and they did a great job. Taylor was the technician and he was very responsive. He had to go and get a part and he kept me in the loop the whole time. I'll continue using American Home Shield. They've done a good enough job so far.

I love American Home Shield and I recommend it to my girlfriend too. It saves money because if I had not had it, I would have had to call somebody out to come look at my air conditioner. I had my grandkids and my son and it was so hot. I have asthma as well and it was not a pretty picture. When I called, everybody was awesome with Home Shield. A technician from Service Mechanical of Tidewater then came out and he explained to me what the issue was, which was something on the inside. His whole demeanor was great and we have air conditioning now.

I had a short electric problem in my bathroom and submitting a claim to American Home Shield was very easy. I went to the website and they responded in a few hours. They contacted me by phone and it was good and smooth. The technicians from American Electrical Services were good. They took care of the problem right away. They were punctual and showed up on the appointments. It took them two days to fix it. This is my fifth month with AHS and I talked to someone who just purchased a house. I told him about the experience I had with AHS and he's gonna go for it.

My air conditioning unit kept cutting off and it would just stop. I called Home Shield and talked to a representative because I needed it to be expedited due to my health. I talked to them personally so that they could know the situation and they handled it very quickly. They were able to get Service Contractors of Texas out here the next day. It was amazing. And the contractors knew their stuff when they arrived and they were very caring. I'm on some medications that need to be in a sold room temp or else I can't use it and they understood the urgency of the situation. They were very professional and empathetic and that pushed them to truly do everything in their power to help. They were very on top of things. They found the issue very quickly and were able to jump on it. My renewal day with Home Shield was one day after they came and right after they left, with one day remaining, I went ahead and renewed my warranty with Home Shield for three years.

We had an air conditioner issue. It wasn't cooling. This is Louisiana, it's like 1,000 degrees every day. I noticed as the days went on, it just wasn't cooling like it should. I submitted a claim with AHS and they kept me abreast of what was going on. They kept me up-to-date. Due to the virus, some things were delayed, but they notified me and let me know what was going on. I told my friends this is something that they should look into 'cause it is definitely a benefit. Because I definitely could not have afforded a $10,000 change out. So, I would definitely recommend AHS to my friends, who have their homes. I'm very pleased. I will definitely keep the service 'cause they've come through and they did a good job.

The ice maker was making miniature-size ice and we kept hearing a drip in the back. I pulled it out and it was leaking. That's when I called American Shield and set up an appointment for that to be handled. It was handled very professionally and well done. On Point Service Company came in and assessed the issue. They had to order the part and they were back within a day or two. I was very happy with the experience.

I called up American Home Shield on a Saturday and told them that we had an electrical outage and an issue. That call initially started off very poorly. They set me up with a company that wanted to come out on a Friday. They wanted me to wait a week for them to come out. I call back American Home Shield and told them I couldn't do that. I had grandkids that had come over and that wasn't gonna work for us.

I have three accounts with American Home Shield on three different homes and I’m satisfied so far. When there was a leakage from the AC unit in the condo, AHS said that I was gonna get a call from the contractor within 24 hours. We had someone from Home Guard come out the first time and allegedly corrected the issue. They were quick to come. But the next day, it started leaking again. I called Home Guard again and by the time they got back to me, it was a few days. They said they couldn't come out until I put another order with AHS. I hesitated because I didn't wanna be charged another $75 for the same problem. I called AHS because I wanted to get a live person on the phone. I put the request in as a job not completed request. Then AHS basically notified Home Guard. Then finally, Home Guard called me back. The service came out and took care of the situation. Hopefully, it stays taken care of.

I'm pretty new with American Home Shield and they've been good, so far. It works for me. When my pool timer wasn’t working, the AHS website wasn't difficult to use to file a claim. Then they said it would be assigned and the contractor got to me quickly. The guy from ANC Pool and Spa Solutions, Alex, was very good and knowledgeable. Everything is working good since the service. It was perfect.

When I had a problem with the AC last year, it took the contractor a few times to come back, but it was resolved. Recently, we had the plumber come out but he couldn't find where the leak was. He said he was gonna have his manager come, but the manager hasn't responded back to us as yet. But the plumber was very polite and professional. He tried his best to figure out the issue but unfortunately, we weren't able to figure out where the issue came from. But he was very helpful and followed up with me regarding the issues. So the claim is kinda up in the air and I need to follow up.

High Priority came out for an issue on the refrigerator water supply line. They were great but I don't know if they left a receipt or not. When they do the work, they should leave a receipt because I need to do something with my insurance company.

My wife's sister is a realtor up in Gainesville, Maryland and had used American Home Shield for a long time. She was very satisfied with them. We decided to go with them down here. It's relatively easy to file a claim online. We've had two air conditioning issues since we took up the service but with the exception of it taking several days, which isn't American Home Shield's problem, we've been completely satisfied. This last one, there were two of them that they ended up fixing - one was the capacitor on the outdoor unit and the other was the contactors. The contactor went bad or burned up. Those units are 11 years old, so I don't think it's unusual to have something go bad with it. We had no problems with the interior air handlers or anything. Since working with First Comfort, we've gone with them for maintenance. They do a check on the systems in the spring and then on the fall for heat.

Bradley Electrical came in one day to fix the air conditioning. My wife was here and all they did was open the air conditioner, replace a part and they said that would work. I told my wife to tell them that they should go upstairs and check the blower and the rest of the unit because I thought the blower was bad. But they left and the air conditioning ran for about an hour and then it went down. So I called them again but there was no answer. Then I called the American Home Shield to reprogram the appointment. They assigned the same group again and the guy called me in the morning. I told him that they got over here yesterday and they tried to fix the air conditioning and they left but the air conditioner is not working. So he sent the people again over here the next day.

We had a plumbing issue and a claim was filed to American Home Shield. The guy from High Priority Plumbing called me. Something caught up in the shower tub, and the guy got it out. He had to unscrew something. It was clogged. It's fine now. The guy was very professional. He was excellent.

The pump stopped working and wouldn't come on. I went on Home Shield's website and opened a case. By the time I came out, the website already had the text saying that someone should be calling me within 24 hours. South Tampa Pool & Spa came out and they're very good. I've used them many times. Everything works great now.

I had several outlets in a couple of rooms in my basement and they weren't functioning so I didn't have access to electricity in the rooms. They needed to be replaced or repaired and there wasn't a problem with the claim. I now have electricity. The repair made the areas and the rooms where they did the procedure efficient. The contractor was also professional. I've been with American Home Shield for probably 40 years and the service have been excellent. Any issue that I've ever had, my concerns were always taken. They were efficient and professional.

The initial issue was the air conditioner was out. My mom's situation needed to be handled expeditiously because of her heart. My sister also has a breathing problem. She's heavyset and she can't breathe good at night. So when I said expedited, and Home Shield made it expedited, it should have been handled within a week to two weeks max. They should have been more, “Hey, these people are up in age. There's sick people in the home.” They should act quicker.

The motor in my pool seized up. NKY Electric and the tech was fantastic. He had to order the part because they're different sizes for different pools. I also took pictures of it and sent it to him. It took about a week for the part to come in and they replaced it. I also had another company come out for the air conditioner and they were absolutely fantastic as well. Getting service from American Home Shield is like going to a restaurant. It varies from day to day and it depends on who the waiter is. You can go into a super expensive restaurant, but if you get a bad waiter one day, it doesn't mean the steakhouse itself isn't good.

I'm glad to have American Home Shield. Recently, my air conditioner went out. I was about to go out of town on vacation, so I scheduled with them to have someone come back the first day that I was home, and they did that. The tech got it running but it broke again two days later. So, the same guy came back out and fixed it. He came out pretty quickly, so I wasn't without air very long and I didn't have to spend the night with anybody else. The tech was good, too, and so far, the AC is cooling really well. But every once in a while, it starts making this really loud, dripping noise, and it doesn't go on forever. So, I'm afraid I'm going to have to call the tech back, have him come back out and check on that. I'm not sure what's dripping, but I hate to incur another $75.

I had no hot water and Home Shield made me wait a week to get somebody over here. I was upset that I had to wait a week to replace the water heater but they just sent somebody to look at it. Then I waited almost a week just to get a call back from them to tell me that there was gonna be a cost out of pocket for me, which I wasn't aware of. After that, I had to wait for the contractor. They had to put in a report to Home Shield first and Home Shield had to order the unit. They got it within a day or two and then I had to wait for their plumber to find time to come and do it.

The young man from AirRite did something to the unit and it worked but it went out a few days later. The owner came out and checked it. I paid the first deductible and then, I paid for him to put the Freon in. That came out of my pocket because that was not covered under my warranty. I paid $150 and that was on top of the other so that was fine. It lasted just a few days though. I came home from work and it was warm in my house. I tried my fan to see which one was the coolest. Both of them were the same so, the unit was down again. I contacted American Home Shield again and the technician came back out. He said that there was a leak and that I needed a new unit. He said that my unit was older.

I have a few policies with American Home Shield. I met one of their reps and I liked her. She sent me the policy. I use them for the personal relationship thing. Also, it's pretty easy to do a service request online and a repair person comes and does the work. I requested a rekey recently and that was fine. We’ve been happy so far.

My water heater had a faulty thermostat. The contractor was great and switched the thermostat out. From the time they got to my home to the time they left, it was less than 30 minutes. It was a hassle-free experience with American Home Shield.

Submitted a service request online with AHS for A/C repair on 08/05/2020. Service provider was assigned and a technician arrived on 08/07. Technician determined the blower motor had failed and needed to be replaced. Called service provider back on Monday 08/10 to check status for repair and was told they were having trouble locating a replacement motor. After service provider was not able to find the motor, they notified AHS to get help sourcing the motor.

AHSW sent out Mr. Rooter to fix. Faucet in bath tub and a leak to handle in tub when turned on. They super glue handle and put a shorter faucet in place of my original one. My was 6 inches they replaced with 5.5 inch leaving a gap between the flush mount faucet and my tile. Never finished job and worried that water would get between faucet and tile and cause damage to tile. Contractor stated they would be back out but never showed up after taking 1/2 day off my job which I am a essential worker in health field. They collected their $75 dollars, have never follow thru. I would never recommend Mr. Rooter to go to anyone house with their service and the type of work they did. Will be cancelling my AHSW soon as I can find a better one that works for their customers. I pay a healthy monthly payment to them each month to have them.

I am getting tired of dealing with this company. Our central air has been giving us trouble since March. AHS has sent multiple technicians to our home and still have not fixed the problems. Here we are in August with no Ac. Ive had to buy window units to try to help cool our home down. I also had to pay for Freon twice. All of the technicians have said our unit is worn out and needs to be replaced. AHS IS DOING NOTHING ABOUT IT. We are getting very tired of fighting with this company. I HIGHLY RECOMMEND USING ANOTHER COMPANY. STAY AWAY FROM AMERICAN HOME SHIELD. My wife and I have many friends in the media and will share our experience with AMERICAN HOME SHIELD.

Beaches Air Conditioning and Heating provided good service. The gentleman arrived in a timely manner when they had pre-called to let me know when they were coming. He was very courteous. He had a mask on. He came and greeted me at the door, asked what symptoms we were having, and went and did an inspection on the unit. He didn't find anything wrong though. It was kind of a weird glitch. It had a problem then it started functioning correctly. I was afraid that he was gonna run into that. I'll just have to wait and see if we have another. As the machinery gets older, intermittent faults are a possibility. It can't reproduce when he's standing there and I understand that. He explained to me everything that he went through and tested, and I was very comfortable with his diagnosis.

My air conditioning unit was not working and was coming off and on. I called in a claim and the tech from Myers Comfort Specialist of Montgomery came and went up in the attic. He did some checking out and my unit started working fine. I've had other contractors before and they were terrible. Myers has been better than anyone else. The repair of my AC unit helped us immensely as it was hot.

Our shower was not providing accurate temperature water. The plumber who came out fixed the problem. He took apart our shower components and readjusted the knob to where it was more accurate, and we were able to get cold water instead of just warm to hot water. We had someone out for our AC, and I needed to call Home Shield and schedule or at least ask the tech what the next steps are for them to repair the AC. I'm hesitant to call Home Shield because I know it's gonna be an hour and a half wait to get on the phone with them. That one has just been the hardest part, that I have to set aside an hour and a half to wait on the phone to talk to someone when I'm gonna call them. That's just the only thing that has been the biggest challenge. You have to make sure that you have the time window to make sure you're waiting around for them. But ultimately, our problems have been solved for the most part.

My sister has American Home Shield and she recommended that to me. I called them to submit a claim. They sent Ace's Garage Door Repair & Installation. Everything was okay and they fixed the issue the first try.

My claim with AHS is still ongoing. It's been a month now that I've been without my refrigerator. The refrigerator side is freezing all the food. I’ve talked to American Home Shield four times and I've submitted three separate tickets. Initially, I submitted online as far as that the refrigerator was freezing the food. Appliance RX came out and he looked at it that Friday, and said, "Okay. I think I know what it is. Let me order parts." He ordered a sensor and a little circuit board. After he got the parts in, the following week on Friday, he came out and put in the sensor and the circuit board and said, "Okay. That should take care of it." I said, "Okay. That's fine." We put food back in there and it all froze. So we had to throw it away.

This is the third time that American Home Shield sent True Master out for the AC. We're trying to figure out what the issue is. We kinda narrowed it down to possibly not enough circuits, but that doesn't have anything to do with them. Every time that they've come out, they've been very professional and timely. American Home Shield's claims process is not bad. We've used it quite a bit. They address it, they send someone out, and if it takes a second time, then I'll call them back out. Overall, they're not outstanding but they're not the worst.

Even though we had an inspector, something did go wrong. Supposedly, they inspected all the appliances and the first time we used the dishwasher, it had a problem. But that wasn’t AHS and the only issue I had with them was the wait. We called on a Saturday and nobody could even call us till Monday. The company that AHS hired called us first thing on early Monday morning at a reasonable time. We were very happy with the person who came and that they did call us right away and they gave us the quickest possible day. He wore a mask and he was very professional an polite. He handled everything the way he should and he showed me what was wrong. He fixed it efficiently and he came on time. We would have liked him to come sooner but we're happy with it. We weren't living in the house and we were just moving stuff in and cleaning dishes so it wasn't a major inconvenience.

It's easy to submit orders if you go online, but there needs to be some way to contact American Home Shield via telephone if you have a question that doesn't regard a repair job. I had another question regarding an issue, but I couldn't talk to them directly, and that was a problem. On my first claim, we were having problems because my AC wasn't going on when it should, as far as the thermostat. I called them and a fellow from the contracted company came out very quickly. He found the problem. He also cleared up another issue that we thought we were having with the AC, but apparently it wasn't an issue at all.

American Home Shield sent Frog Pro Services for our AC. The tech was really friendly and knew exactly what to do. He and my husband were talking about sports. He was very talkative and easy going. He was a nice guy. I've used American Home Shield a few times, and the only thing I don’t like about them is paying the $75 when somebody comes out. I had ABC before and we didn't have to do that. So I don't really understand why are we paying the $75 when somebody comes out when we're paying every month. Also, the monthly rate with ABC and them is not a big difference.

The process was pretty easy. I filed the claim with Home Shield online and the locksmith contacted me. We set up a time, he then came and did everything I asked him to. It was quick.

ARC was the third company that American Home Shield called to try and fix the fridge. They came out once for a quick inspection. But we were not satisfied with the progress that was being made in general. Everybody was just guessing what was wrong and we had already been without a fridge for over three weeks. It was 22 years old and we were probably gonna replace it within the next year anyway, we just decided to replace the fridge instead of having them try to guess on another possible fix and maybe wait another week or two. They didn't do anything wrong but the process with three different companies and six visits took so long that we wanted some sort of resolution. Also, the contractors were doing the best they could with a very old unit so I wasn't upset about the quality of the contractors. They were all courteous and they responded to calls quickly.

The capacitor and the motor outside for the downstairs AC unit went bad. I called Home Shield on a Wednesday and the earliest A+ Comfort could give me was a Saturday. I called again on Thursday and the lady tried her best to get me an earlier service. She was very cordial but she couldn't find anybody. She apologized and explained what was happening. The tech from A+ Comfort came out and worked on the unit for an hour and took care of it. Also, he was wearing a mask. Everything went very well and the unit has been working good so far.

I had AHS years ago and we couldn't afford it anymore ‘cause it got so expensive. When I started, the whole house only cost me $39 for the appliances and it also covered the air conditioning. But it went up so much that we couldn't afford it so we stopped it. We also ended up getting new appliances so I didn't feel that I needed the warranty. But now that we had bought more new appliances about three years ago and their warranty is just about up, I thought of buying the whole house program again. I looked at different places but I felt that American Home Shield was the best, safest, and reliable. I’ve always liked them and I have suggested their service to a couple of my friends.

The refrigerator was not producing the ice. I called Home Shield and the next day, they told me that someone was coming out. East Coast United came in and assessed what was going on. They showed me that there were some pieces that were clogged and they showed me how I need to make sure to adjust it. They were able to take care of the issue and I haven't had any problems with the refrigerator since. I am very pleased with AHS so far. The technicians are well-prepared, very knowledgeable, and make sure that we had our mask on.

My air conditioner started blowing hot air then the fan outside seized up. I went to the AHS website to create a service request and the site was fine. I signed in and put in whatever the problem was then I got a text message back that said who the contractor was going to be. It was A & R Complete Service. When I got the one I got the message, I called but they had just closed so they came out the next day. The tech was fine and he was friendly. This was the first time I used American Home Shield and it was fine.

I used AHS once. It was for a plumbing issue with the washer hookup and that was resolved. The contractor that came out was great. This time, the technician didn't have to come out. I fixed the issue. I'm hoping I get refunded this last $100 that I paid because I didn't utilize it. I called my friend, he’s a plumber, after I had already called American Home Shield. My friend told me what to do. My experience with AHS is good although I’m unable to talk to somebody because it is a three-hour hold to even talk to somebody. When I filed for this recent gas issue I had, even at 11 o'clock at night, there was a three-hour hold to even talk to somebody.

A-US Air Conditioning of Texas came out and the guy said we were short on freon. He put some in there and our problem stopped. He was professional. The other guy came out twice and the problem wasn't fixed. We had to pay for it. Then this guy came out and he fixed it, and we had to pay again. That was kind of not cool that we had to pay after the last guy came out twice. I recommend American Home Shield to my clients and, in fact, I sign my clients up for American Home Shield but I don't like having to be charged twice.

The AC was leaking. One of the lines there was clogged. The guy who came out was very good. He was there on time, had his mask on and got everything done. Everything went well. This is the only time I've used American Home Shield and so far, so good. I called them and the claims process was very simple.

There was a leak. I thought it was a leak coming from the pipe coming out the wall. But when the guy came, he said it wasn't that. It took a real good professional to look at it. It was the faucet that was leaking from the back of the sink. He didn't have the actual piece within that day, but he made an appointment to come back. He did and fixed it in maybe 40 minutes. The experience was very good.

When we closed on the house, the homeowner had to give us a home warranty and we decided to upgrade American Home Shield and keep it there. I had them in one of my other houses before too and I appreciate them taking care of stuff. I felt that the claims submission process was good. I got good answers and I got called back on time. They told me who was coming and kept me informed. So far, the service was good. It’s worth what I pay them for.

The claim started with my AC unit. It wasn't blowing out anything. I called the number and told American Home Shield what was going on. I told them that I needed someone to call me and let me know what was gonna happen as soon as possible. I waited a couple days and I wasn’t very happy the first time because the people that they assigned to me never called me. I called them again and I was telling them it was over 100 degrees here and I got two little kids. Sometimes you talk with someone with a thick accent so they have to keep repeating it. That was a little aggravating because it was hot as heck and there was no air. They called the company that they assigned and after some back and forth, I finally got somebody to come out that evening.

The contractor was great. He was very nice. He knew immediately what was wrong. It was the control module board and it had to be replaced since they did not make my part anymore. It was kinda hard to get through to the replacement department but with the circumstances, that's understandable. I emailed the receipt on July 30th but I haven't got the reimbursement yet. But I've already recommended American Home Shield to a friend and she's signed up with them.

The technician was very knowledgeable and professional. It was the next day after I filed the claim that they came. They had a cancellation and they called me immediately saying they knew we didn't have air. The AC was clogged and they got it working again. American Home Shield should cover more sometimes. But overall, we always have a home warranty on all the houses we owned and American Home Shield has been as comparable as the others that we've used. Filing a claim with American Home Shield is very easy. Even though we couldn't get anyone on the line because of COVID, the fact that you can go online to make the appointment makes it a lot easier.

Our air conditioner was not working. It happened on a Saturday and we slept two nights without air. AHS said it was 24-hour service and we assumed the technician would come, but they did not. The technician didn't come until Monday but they got it fixed the first time. We have had problems with American Home Shield before but this time, it worked out okay. We'd recommend it.

One of the doors was not closing or opening. I let American Home Shield know from the app on the phone. The app was really good. It was easy to do it. Instead of calling somebody, you can just do it on the phone. Then they said, “A local contractor will contact you and give the timeframe.” Ace’s Garage Door Repair called me within the same day. They were really good. They identified the problem right away. The experience was really good. They replied promptly, and then they came within the time window, and they were able to fix the problem. They did a really good job.

I was having problems with my electricals for the outside on the porch areas. The sockets weren't working properly. My husband went online to AHS and submitted a claim. AHS sent a message and said that I should hear from the contractor soon. Then the contractor contacted us. He was very courteous and was a really nice guy. He checked different things because he said it was working, but he needed to tighten it up, like it had a short in it. It's been fine since he came out. This repair helped a lot. Because when I'm working outside I didn't have any access to electrical, unless I took something through the doors into the house.

I have two units, one on the east side and one on the west side of the house. I had tried to contact American Home Shield again yesterday afternoon to see if the contractor could come and see what's going on with the AC. American Home Shield could improve on the hold time to get someone on the phone to answer when we're trying to call in. Yesterday, it was an hour and a half wait. I was on the road, so I could not waste my battery on trying to have someone answer the phone.

When my AC wasn't frosting, I called Home Shield and then I was able to file a claim over the phone. It was easy to set up the claim and automatically that same day, Air Connection Mechanical called me. When the technician came, he said the part inside the AC wasn't working and then he said he was gonna contact Home Shield and see. The next day, he contacted them and after that, he came and replaced the part that wasn't working right away. He was a very nice person and he did what he had to do. The repair helped, especially since it was summer and it was hot inside.

The contractors came out for my AC. They explained to me what the issue was and they repaired it. They told me what I could probably do in the future to prevent it from reoccurring. The communication was perfect. They gave me a heads up this person would be calling when he was about 30 minutes out. It was flawless. I've only had two claims with American Home Shield and thus far, they've been perfect. Submitting claims online was easier than calling because I just filled it out and they said I'd get a call. But both ways were easy. I have no issues at all.

Circa Mechanical came out the first time for our plumbing leak. The plumber said that they did not find a leak. He cut a hole and looked, “I didn’t see anything.” But then when the restoration company came out, they said that there was a leak behind the commode. So they sent their own plumber to repair it. But when they finished, I went back a couple of days later, it looked like it was still leaking.

I bought a house, and American Home Shield was recommended by my Realtor. I got an email about changing my locks. And so, having just moved in, I said, “Yes, I want my locks changed.” I don't want the old people having keys. So, I did it. I called American Home Shield and they sent Ron's Locksmith. They told me the day the tech would show up. They ended up having him call me to schedule, and it was within a short period of time. He was great. He was in and out. I showed him where my locks were. I left him alone, and 45 minutes later, it was completed and he handed me the new keys. Overall, it was a good process.

Everything was excellent with Main Line Services. Those guys were really professional, very quick to identify the problem and fixed the problem right there. They already had the parts with them. In one of the condensers outside, there is a battery that was out of order. They replaced that and everything started to work fine. I was extremely happy with them. So far, American Home Shield has been able to help us in the right time. They have provided very good service. Putting in a claim was also easy. The professionals were sent out multiple times to look at the problem and they tried to solve the problem. They all did that professionally then they ordered parts and fixed the problem. I'm happy with American Home Shield and their contractors.

Our GE refrigerator was not working. The guy who came for it was excellent. He changed the motherboard, installed a new one and it's been working well since then. Had it been a quicker service, that would have been even better.

When it was not cooling off in here, we submitted a service request to AHS and they sent out a technician. He said that the fluid needed to be filled up in our AC. Then, he filled that up and cleaned the air conditioner. He was friendly, on-time, and so far, the unit seems to be still working pretty well.

The icemaker in the refrigerator wasn't working and the timer on the dryer stopped working. I called AHS and Jim's Appliance of Inman came out. My wife was here when the tech came and she was satisfied and pleased. The contractor made two trips out because they had to diagnose what the issue was and then come back and repair it. The dryer and the icemaker now work.

My experience with American Home Shield has been very good. The professionalism and work have been very well done. The only issue I've had is sometimes when I make the request over the phone, the order doesn't get transmitted correctly. So for example, I had a couple of toilets that weren't flushing properly. When it was given to the vendor, they said, "The work order only says one. So you have to call back to get it adjusted before the person comes." So I ended up having to spend half an hour with the hold times, and I understand with COVID-19, we all operate differently. But that's been the only hiccup that I've had. The technicians are fantastic.

Arizona Value Appliance Repair came out for both of my claims. One was for the washer and then the other was for the refrigerator. I called American Shield to say that I needed assistance and I was told that someone would be contacting me. Then I got a call from the company to say that they had received the claim and that they would be sending a person out, and then they followed up.

Myers Comfort Specialists of Montgomery did a great job with our plumbing issue. They were very professional, respectful of the home and the current precautions that we’re taking because of COVID. It was great service. When we moved into our house though, I had to have a claim escalated because they were taking a while to return the motherboard to our oven. We waited for six to eight weeks, so we couldn't use the oven for two months almost. I don't fry food, so it was a pain for us. This was four years ago and other than that, I haven't had any issues.

They're great. They've covered everything that has happened with the house so far and everything's been super timely. Working through the computer at times to make an appointment can be frustrating, but everything has showed up within the time windows and helped us out. We had two contractors that showed up, one for our refrigerator and the other one for our garbage disposal. We were worried that the disposal was completely done, and the guy was able to fix that and it took him 30 minutes. He was good and he was friendly and knowledgeable as well. Now, everything's working perfectly fine, still, so I was happy about that. The unit's a little old, but it looks like it just got stopped up. Sometimes I hope it gets replaced, but for the most part, if they can fix it, there's no point in wasting anything.

American Home Shield was recommended to me from another person. For the most part, I have not had a problem with their contractors. I submit my claims by phone, and the AHS agents are good. If there is a repeat of the service and the contractor has to come back out, the 60 days that they give you has been pretty good. If you call and say your hot water heater needs to be replaced, as an example, you are charged the $100 deductible. But then, the contractor also would say to you, “There are certain parts that are not covered.” It might be some plumbing problems or piping, and I don’t think that’s fair. You’re paying $100 service fee, you’re paying additional fee each month to cover the thing, and then the person comes out, and you’re gonna spend another couple $100 on parts. Compared to other services, the price is a little high. Other than that, I'm satisfied.

The trouble I was having was the hot water heater wouldn't stay lit. So then the contractors came out and he put some part on there. Everything's working good. They did a good job. Submitting the claim with AHS was an easy process. However, the contract I had, I thought that my garbage disposal was included on it and it comes down to it wasn't. But as far as what they covered, it's cut-and-dry.

I love having coverage with American Home Shield. It’s great. Recently, the garbage disposal was broken and the contractor came and changed it. He was great and everything is still very good.

American Home Shield has been great over the years, except for this last time. I have a basement bathroom in a finished townhouse and it's got an ejector pump because it's below grade. So, the waste line going out of the house is three and a half feet above the floor. It's similar to a sump pump what it does is once you flush a toilet or a sink, the water, the waste, pumps up to the waste line and out of the house. That got clogged and the pump burned out. AHS had taken care of that before for me. This is the first time I've really had a problem.

It is Arizona in the summertime and it's 112 degrees outside. The air conditioner had been running almost constantly. My electric bill has gone through the roof. So I knew something was wrong. Just Better Air Conditioning and Heating came out and inspected the unit. What was really great about it was although the air conditioner worked just fine, he did figure out what the problem was and it had something to do with my ductwork. This is a mobile home and all the ductwork runs underneath it. Some of that ductwork had come unhooked. So a bunch of that cold air is going under the house instead of in the house.

Our overhead door motor was making a noise. It wasn't turning off completely. The technician from AAA Action Garage Doors had to go back and he brought back a different motor for it. Now, it's fine. He is a very nice guy and he is very efficient. I also enjoy talking to him. Overall, I like that if something goes wrong, I know that American Home Shield is there.

The contractor was good. But sometimes, it was hard getting in touch with them to get things scheduled because they have different offices. So you have to call a 1-800 number to try and get scheduling. Sometimes, the young lady that answers the phone doesn't make things a priority. I told her we were out without AC for a week and she said they could't get somebody out for two more days. I told her there was an elderly person here who was having a hard time and I asked her if she could get somebody sooner. They finally got back out and fixed it. It is cooling now but we've had to put in at least maybe four or five work orders for the AC in the last year. I'm not sure why they keep fixing pieces and pieces of it.

Sunbelt Electric came out within a reasonable amount of time for our dishwasher claim. They did a really good job and we were satisfied with it. Everything has been excellent. The repair kept our dishwasher going. I would hire them again and I would buy another policy from American Home Shield.

New Phase seemed to be responsive and they did great. Our air was totally out and they came out and got it back on. We continued to have issues with it. They seemed to follow up with them and took care of that. But American Home Shield was terrible when I submitted the claim. I had to call and follow up all the time. New Phase would have not been out there if I hadn't made the call. American Home Shield didn't follow up at all. The replacement value of stuff with smaller claims was way better than with the bigger claims. The sump pump and the dishwasher claims were pretty easy. The replacement value seemed transparent. But my issue with the air conditioner was that the value wasn't even close.

My air conditioning wasn't working so I phoned American Home Shield and went online to submit a claim. Using their site was easy and they emailed me right away. They sent Grand Blanc Mechanical and since the techs from there came, my AC has been working fine. It has kept me cool during the heat wave. I highly recommend AHS.

The AC wasn't turning on. It was making a clicking sound. I did a claim to American Home Shield and it was handled fine. The guy from RR HVAC came out and was able to fix it. Submitting the claim to AHS was very easy. This was the first claim I had to submit, but it was easier than the last home warranty company I had because I could do it online. And the last one, I had to call and it was super easy to do it online. It was very smooth.

We were in the middle of the fan and we pushed the button. We pulled the switch to make the fan go on a little bit faster and smoke started coming from the fan. So I called American Home Shield and JT Electrical Services came out. The tech was on time. He did the diagnostic tests and he said the fan had died and that he would submit a claim and they would replace the fan. He would get back with me after he hear back from American Home Shield. After they got a response back from them, they called and told me that they would be ordering the fan and they would call me when the fans come in, which usually take up to a week.

The website of American Home Shield was easy to use. I reached out to them once I got a number on their contact information on the website. I called 'cause of the AC. It's summer. The contractors that came were okay and really quick. They were responsive. I thought they should've done it in the first round, not three times, but they were good. The first time, they worked on both units, and then the one downstairs kept on having issues. They replaced the same piece twice. The first time, we had a little computer on the outside, a furnace, and then they also had to replace a whole vent in the attic. They fixed it and they were prompt. I live in Vegas and the AC is essential. The repair helped a lot. We're working from home now, so it's great. I'm satisfied. I will definitely continue using the service of American Home Shield.

During the COVID, it's tougher to get ahold of a live person at Home Shield, which was disappointing, but they have an automated system. I scheduled for someone to come out for my AC through the automated system. The system works well. Then, the tech from Excellence Air called and said that they had a cancellation and he could come out earlier than scheduled. He came out on the same day and he was wearing safety gear. He went over outside to the air conditioning unit and he was out there for quite some time. He came to the door when he was all done and told us he replaced a part and that everything should be great. We went upstairs, turned the unit on, and everything was great. I was really happy and I feel very good that Home Shield has a good contractor.

I talked to some people and they thought Home Shield was a great service and that convinced us to do it. I had a claim when the air conditioning wasn't working. I called AHS and they set up a visitation with Liberty. Liberty came out and they did a great job. They said that the drain for the water was clogged and they opened it up. They understood the problem, tested it properly, and fixed it. It's been fine since.

We just bought a house. Within the first 30 days, we found out that we had three furnaces and three air conditioners, and two of each did not work. We moved in after July 4th, the hottest part of the year, and submitted the claim because we thought something was wrong with the air conditioner. It took almost two weeks to get a company assigned. I wasn't able to get through to anyone. I tried Home Shield's online chat. I'm on the West Coast. I assume they are on the East Coast. Because if I logged in at five o'clock in the morning, sometimes I could get the option to log into the chat and I was able to get on there three times. They said that they would tell the services to try to expedite it because my complaint was, we did not have any air conditioning and it was 100 degrees out, and we just bought this house.

The technician from Accent Air looked at the AC unit and he was pretty shocked that it worked as well as it did, considering how hot it was and how cool it was in our house. He stayed away from me when he was here. He said that everything was fine and he also recommended some kind of cleaning to keep us from having a more expensive problem later. He wasn't able to do it for us on the spot. He said that we had to follow our home warranty. So he submitted it to American Home Shield and they were supposed to call us. But that was just an extra precaution that it should get cleaned out sometimes and wasn't something that needed to be done. American Home Shield has been pretty good, so far.

1st of all American Home Shield has great contractors. The problems is their customer service. I called on a Friday and the lady put me on hold and then disconnected the call. So I called back on Saturday and got a call back one and half later. The guy never did understand be all he kept wanting was my credit card. I ask for a supervisor and his name and ID number, he said his name was Robert and that all the information he would give me. So I call a company to get my car out of my garage because you can't get anyone on the phone to help you. So now I have to pay out of pocket.

Our fridge leaks and they were supposed to fix it but the service repair people lied and said they installed the part. They did not. After 3 times of calling and being on hold an hour each we asked for a supervisor. He called 3 days later after being promised a 24 hr callback back and said he would research it. A week later still no callback. They are ridiculous. Not going to renew and I'm telling everyone that asks me what warranty company I have to steer clear of AHS!

HORRIBLE service! I am now going on 6 weeks attempting to get my dishwasher repaired/replaced and can't get anywhere with the company! On July 8, 2020 they contracted Sears to repair our dishwasher. The tech came out on July 11th and diagnosed the problem and ordered the part. As of July 22nd the part needed was and is still on backorder, so Sears recommended we contact AHS and request a replacement since they didn't know when or even IF they would get the part. After contacting AHS on MULTIPLE occasions, I keep getting told the situation is going to be escalated and I'll get a return call in 48 hours. Still nothing and I'm calling every 3 days! AHS is saying they can't take the customer's word that the dishwasher needs replaced and they have to contact Sears to confirm. However, their notes say the hold time to Sears is too long and they have to disconnect after 16 minutes.

My AC wasn't even blowing but it stayed on all the time. The technician came out and he found out that the capacitor was broken. He replaced it and repaired my AC. He did a good job. I appreciate American Home Shield getting that company out. They were good and very professional.

There was no hot water so I called American Home Shield and put the request in for it to be fixed. The next day the plumbing people called and scheduled a time to come out and then fixed it. The issue was just a heating element. The hard water messes them up. The tech was very professional. He had to drain the hot water tank. He was so quick in the basement. There was very, very little water on that old metal concrete floor. He then told me what happened. So it was good.

R Harris AC and Heating was fantastic. They did a great job. They were really quick to show up. They were professional, courteous and everything went well with our recent claim. Submitting claims with American Home Shield was easy. We just did it on the internet and usually, within less than 24 hours, the contractors would set up an appointment. However, you need to be aware that there are certain things that you might think are covered that aren't. As an example, we had a freezer seal go out. We didn't read the fine print but upright freezers weren't covered, just the refrigerator freezer portion. So, that was a disappointment.

A couple of days ago, the outside AC unit was not working. There was no fan working outside. AHS told me that it would go into within two or three hours to put the name of the company that they were going to send, and I contacted them. They said that they would be there the next day. Weathervane Heating & Cooling had to replace the burned capacitor and then it started. They've done very good and there no issues with the AC. The service was very helpful because without AC, it would be very difficult for me. It's a pretty hot summer in Michigan.

I had two claims. One was about the kitchen faucet and the other one was about the roof leaking. Budget Rooter came and they fixed it. The faucet took a while but the claim with the roof was good. He fixed it on time. He was a very nice guy and very professional. I was very pleased with him. But there's a difference between dealing with the guy and dealing with the company because I had texted them and they ignored and they did not answer for a I had to call American Home Shield and they said it was because they made a mistake and they fixed it right away and took care of it. But the communication was not effective because I had to get back and forth to them about the kitchen faucet. Finally, they came out in about four days and brought the standard filter and replaced it. So I was happy with that.

For an AC claim, American Home Shield had Moore Air out and everything was perfect. They were very good. In one day, our house went to 91 degrees. I really didn't expect them to be able to get out here as soon as they did. I called in the claim on a Thursday night and they got out Friday around 11:30. It was so hot in the house already. The tech fixed the unit that day. He had his parts on the truck. He was very professional and wore a mask. It was really nice.

Central Jersey came out and fixed everything they needed to fix, and they had some suggestions on how to get the unit to perform a little better. Their guy broke down what caused it. He was masked up the whole time, too. There was one point where I didn't have a mask on, and he asked me to put a mask on. He was very careful. The unit's been fantastic since they left. Everything went well. American Home Shield's service is always great, and everybody that's come out here has been great. Submitting a claim is easy, and the pricing is fair. They also have come through every time.

A few weeks ago, I had an issue with a dishwasher that was leaking. SRL Services came out to handle it. The techs needed to put a new seal around the door. That claim was completed and I really liked the tech very much. He was very professional and did exactly what he said he was gonna do. For my second claim, I had an issue with our fire and carbon detector in the hallway which was beeping and beeping. A tech came out and said that he didn't know whether AHS would pay for the fix or not but they could get me another detector. He said that it would be my responsibility to change the batteries in the other detector. He gave me a bill and said that he was gonna order the detector. I haven't seen that tech since. I don't want to pay AHS for that service call because that guy didn't do anything.

Seabreez was horrible. The man that came out here said, "You needed a canister," which I already knew what I needed. He also said, "But then in order for your air condition to work, you got to clean the filter." and that was $400. Being women, people take advantage of us. They tell us what we're supposed to have and probably I didn't even need that 'cause all the guy did was take a hose. He could have told me to do that, but for $400, that's what he did. They were only here for 10 minutes and then they left. It wasn't getting cold still, so I called them back. The guy asked if any cool air was coming out and I said there was. He said, "Well, when that stopped, then give us a call back."

Superior came out one time and took pictures and sent them to American Home Shield. Then a couple of weeks went by. Then I called American Home Shield back and they said, "The work was completed." But nothing was done. So they submitted another work order this past week. I got another text message saying the work has been done. So I have to call American Home Shield back and ask them what's going on. I'm frustrated with them and it's not Superior's fault because I called Superior and they said, "They canceled the work order, so we can't do anything." AHS needs to work on communication between them and the customer. They need to tell me why they canceled the work order and give me a call back. Don't just send me a text message saying the work has been completed, because I'm still not getting enough air to my top two bedrooms in my house, which the airflow is poor.

1st American Plumbing has done a great job But American Home Shield doesn't cover certain things that they should cover and it's also not clearly lined out. I had a problem with my sink and they said they wouldn't fix it. When I asked them why, they said that it was construction. I'm not really happy about that and I'm considering canceling my policy.

I thought I had a leak as my faucet was dripping. American Home Shield had a simple process when I made claim for that issue. They handled everything okay. They assigned Prime Plumbing Services to the claim and they took care of the issue.

The house wasn't getting cold. I put a claim in online and I enjoy the website. It's simple and it's easy to put claims in. Air Repair came out and the tech was real nice. Home Shield has been an excellent company so far. Every issue I've had with my air, they took care of it.

Our recent claim with AHS went great. We didn't really talk much with the contractors except through the door because of the whole COVID thing going on. They had some nice precautions in place. But he came through and did a great job on our ice dispenser. He was very helpful. We have not had any more problems since then. AHS was quick. Their reps were friendly and professional.

I first put in the ticket that the fan was making noise. But by that night, after I'd already put the ticket in, it started not cooling. I spoke to Godfather Heating and Air that very next morning. They were gonna try and fit me in that very next day after putting the ticket if there were any cancellations, but there weren't. So, they came out first thing the following morning. It was a quick turnaround. They repaired and we had to pay the difference for the coolant, but then it was good to go. I've had American Home Shield for several years now and I've been happy so far. We haven't had any trouble with any of the contractors that have come out where I have had trouble with previous home warranties, which is why I switched. We just bought another home and we'll be canceling the particular AHS contract but have elected them for the new home as well.

With the beginning of summer, I tried keeping my house cool but it would not cool down. So, I put in a request to American Home Shield and their contractor Double D Heating came out to handle it. The techs had to replace an expensive piece and did things to get my unit up and going again immediately. Since they came, the unit has been great. When I had my AHS Warranty, it was very handy and made things quick and easy. The parts ad the labor would have been more than AHS' $40 or $50 charge.

The original guys who came in and looked at the AC unit were thorough. We tried to keep our distance because of Covid, so I was in one area and my husband was dealing with them. He said that when they checked the unit, they did a good job. The air conditioner was leaking and they thought that there might be some debris in the line, which was causing it to back up. It's because the condensation was building up and leaking down into where we have the unit into the concrete slab underneath the house. They blew out the line to make sure all the debris was out of the way and now, the unit is fine.

I had water that was forming in my pan and it would happen every two weeks. I was able to talk to a live person for my claim and then they got me connected ASAP to a company that I was able to talk to live as well. They were wonderful. It was an emergency ‘cause it was hot, but Breeze HVAC told me that they could see me the next day. I asked them if they could come out sooner and the lady said she would put me on a list. If someone else cancelled out, she would let me know. When somebody did cancel that particular day, they came out, made an assessment and said one of the dampers went out. They worked on my AC. It was a same-day service, and that was very important to me.

The water heater had quit getting the water hot. A piece on the hot water heater had broken off. Submitting the claim to American Home Shield was great. The experience with the contractors were great, also. The water heater is performing really well now. It was like it was supposed to be. I was very satisfied with the whole process of American Home Shield.

Getting people out to the house has been really effective and good. I have had kinda fluke things around my house and everything's been resolved to my standard. If it can be fixed, it's fixed. If it can't be fixed, it's replaced. I am a single mom from a divorce situation with two kids in the house, so American Home Shield brings me peace of mind knowing that I'm not gonna get some random $6,000 bill. It's nicer for me to kinda spread it out across each month in the event that something happens.

We had an issue with our drainage in the sink of my son's bathroom. The bathroom has double sinks and the water would not drain. I went online to make a service request and the AHS website was fine. Normally, I am to expect a contractor within 48 hours. But it was the weekend so I knew that that wouldn’t count. Wicker Installation came out and they were great. Everything's been good since. This was our first time to ever use American Hoem Shield and it was a good experience.

When I pulled out the thing that I turn the water on for the shower, the water got weird. Water was spraying everywhere. I called American Home Shield and they had someone call me within 24 hours. The guy that came out was fantastic. He was the most professional and tidy. He was really nice. I couldn't ask more of him. He started at one day and then came back the next morning. The cartridge was missing so they had to cut a hole because of the way and then it was stuck in there. I bought this house in October. Part of the deal was that the sellers paid for a year of home warranty and I'm going to re-up it because it's wonderful.

We moved into our house last September and we bought American Home Shield before we moved in because we weren't sure of everything in the house. We have used them a few different times and the claims went right through. Somebody is out in a day or two. Something with the condenser outside and the motor which spun the fan died. American Home Shield had OSA Heating & Cooling come out. They replaced the part and everything has been okay so far.

Hall's HVAC finally came out. They were fixing to do something to fix it then it would start messing up like the way it was in a couple of days. This is the third recall. The first time, it was probably a couple of days and then a day. This time, it's been probably about four days. American Home Shield has been sending out the same contractor. That first time, I kinda told the guy that the water was running. He was telling me he didn't see it. He couldn't find it. The second time, I was telling him it was. He said, “Oh, I didn't see that then, but I see it now.” I told him I told him the first time, and I saw it, but he said he didn't.

The experience was great in submitting a claim with AHS. I didn't have any issues. I had the contractors of AHS come out to service a refrigerator. The contractor was fine. I had to call him out several times over the past couple of weeks to get my issue fixed in my fridge, but they were good. The ice maker wasn't producing any type of ice. So, I called them out, and then they came and they looked at it and replaced a bunch of parts over a period of weeks. I called them out like five times. So on the fifth time, they finally got it.

The handle of the freezer part of the refrigerator broke. I filed a claim with AHS and Remedy Appliance Service came out. The tech said they couldn't just change the handle and they have to completely replace the door. Everything was fixed in a good and timely order. Right before this, we had some problems with our AC and it took the contractor four or five trips to finally get it working. But on this refrigerator claim, everything went smoothly.

Our fridge and freezer were getting warmer every day. I put a claim in online to American Home Shield and their contractor Bob's Appliance came and replaced a part. They have been perfect since that day.

Wilson HVAC was on time and professional. They cleaned up their mess. They replaced everything. There was a blockage in one of the lines last week and we called them, and they came right back out and fixed it, and walked back out. No questions asked. They stayed six feet apart and they had masks on. They also told us about the upgrade program. They were great. I love American Home Shield. I've had it since I've had this house back in 2004. We recommend them to people all the time. It's a nice safety net. It was a big expense and we could not have done what we did if it wasn't for the upgrade program.

I called to extend our warranty for another year with Home Shield and there are long wait times but I understand. We've been busy moving and after we get settled, I'll set up an account online and try to do it that way. I filed a claim for rekeying and the tech from Pop-A-Lock did the job really quickly. There was a door that he wasn't sure that he was going to be able to rekey because it was different but he was able to do it. He was really good. Also, he had a mask on and we distanced.

Nothing was working on the outdoor AC unit on a Friday night. I called AHS on Sunday and they called me back on Monday and said someone would be here. The tech from Guaranteed Services called and said he would be here on Wednesday at 11:30. He found a broken wire and repaired it. Everything went very well. I’m satisfied so far, although AHS went up on me quite a bit from when I first started without notification.

We had to move from Arizona to Ohio and we couldn't afford to sell our house in Yuma, Arizona. We set up with our rental agent so that we could rent it and when we set up the contract for the rental, she requested that we get a home warranty for it. We selected American Home Shield and then there was a time when, according to the rental agent, the air conditioning in the home was making a loud noise. For that particular call, I was on hold for two hours, but when I talked to the reps, they were polite and businesslike. They seem as helpful as any other and they're doing their best, but they're overwhelmed right now. Other than that, Fleshers Refrigeration came out, addressed the problem and the issue was resolved.

Everything went great with Cedar Creek. The AC unit is working fine. We currently got a claim on our heater. That's been a little bit more touch-and-go. We probably live 35 miles or so out into the country outside of Salem. We're a little frustrated that American Home Shield didn't send us a contractor that was a little closer to our home. They sent us someone from Beaverton which is like 90 miles away. There are plenty of contractors in Salem. There's one right here in Stayton that does a great job. There are all kinds of people that they could’ve sent rather than us having to deal constantly with a guy coming from 90 miles away and having to work on his schedule. He's not excited about driving 90 miles to do one little thing.

I'm pleased with Home Shield's service so far. As far as them scheduling people to come, I've had several things that went wrong, but normally, within about three days, the people are out to fix the issue. Our recent claim was for a dryer. Submitting a claim over the web was easy for me. However, if something happened and you really need it done quickly, there is no facility for that. It would be great if there was a way to have that. It would be nice if the companies had some sort of emergency service for catastrophes and things like that. I got a callback that day from the servicing company and they scheduled the visit. They could have done it that day, but I was busy so they did it the next day. The company then came out, fixed the problem, and showed me that there were some potential problems. It was a little imbalanced. The tech was very professional. Our dryer is working great.

Jensen Mechanical installed the air conditioner and a part of the duct work. They were very professional. It took them an hour and I was very satisfied. American Home Shield is good. They are timely and work within my schedule. Their claims process is very professional too.

Airtronics came to service the AC. It wasn't cooling properly in a couple of rooms. They came out the same day they scheduled the appointment. That was a follow-up because they came once before. The service was pretty good. They were timely and answered all the questions. So far, the AC has been good. It's been cooling much better. I would tell others to get American Home Shield. It pays off in the long run if you have any problem.

My claim went great. IQ Appliance was wonderful. They were really nice and professional. They got the job done quickly. A part of the dishwasher had broken and they messaged me and I sent them a picture of what was wrong. They ordered the part so they had it. They didn't have to kinda go back and forth. They came in and fixed it. We like American Home Shield a lot. We enjoy having the convenience of if something breaks, then they can send people out to get it fixed quickly.

My daughter called American Home Shield about the claim. We were given on when to expect the contractor and it didn't happen right away. We had to call them and then they made the appointment. Budget Electric came out to fix the outlet in the kitchen and it worked. They seemed good.

I like Fick's Mechanical. The guy that did do the work is nice. They had to come back today because there was some leaking. After he did the air conditioner and when I put it on, it started to leak water. I called American Home Shield back on Saturday and it took me 3 hours. It's annoying to wait too long. It gave me the opportunity to call back but I didn't wanna hang up because it takes a long time from the automated system to get to the agent so when you get to the agent, you don't wanna leave because you don't know if they're gonna call you back or not.

I called American Home Shield. Home Shield got to us as quick as they could. They gave me the Intertech phone number. However, the company was really busy. It would have been better if they got to us quicker. A gentleman came out and then assessed the situation. The hot water had a leak so they had to replace the hot water heater. And then, once the hot water heater came in, they came out to replace the hot water heater a week later. They did a good job. There was another charge to bring the plumbing up to code. There was almost another $500 which I thought was excessive. It's a lot of money for just a few pieces of plumbing, pipes, labor and whatnot. That was not expected. But other than that, the work they did was good work. Everybody was friendly and helpful. Buy a Home Shield warranty so you won't have any major surprise that will bankrupt you.

The AC unit stopped running and I called American Home Shield, which I usually do when submitting claims rather than going online. The claims reps are always very friendly and helpful. They get my request in quickly and they let me know who they've chosen. Then, they send me a follow-up email within the hour. Usually, I get a response from whoever they've chosen. We wish we could call the technician from Third Generation all the time. He was older and more knowledgeable, and gave us recommendations on new units or explained all the problems that he was having. He even came back in to fix one more thing that he remembered when he went out into the truck. He didn't leave the property until it was completely done so we were very pleased with them. We enjoyed the service.

The refrigerator went out. I did a claim to Home Shield. It was all right, but it just takes so long to get anybody when you call them. The service was good outside that. The contractor who came out was very nice. He knew what to do. The fridge has been running fine since he's been out.

Fast Response came out and checked the AC. It was running fine and it ran for a week, then it stopped. Another woman came out and thoroughly cleaned it. It ran for another week or two, and then it stopped. Then, the original gentleman came for the next appointment. We would reset it and it would work for a couple days, then stop. He would have to come back and we would have to reset it. If I reset my Nest thermostat and I do the restart function, it works. They think it's because the Nest is not working so, I was asking him to come back after they get a part in and install a more basic version of a thermostat so that we don't have to worry about it doing that anymore.

The guy that came out from BSR was absolutely terrific. I didn't have any hot water at all in the house, so I called American Home Shield to have my water heater looked at. The guy looked it over and said that the pilot light had gone out. We had had some winds and I had a raccoon visit underneath my house. It chewed my door and came underneath and he thinks that maybe a breeze came in there and blew out the pilot light. I fixed the door and he fixed it all. He was pleasant and professional. He even went to the extent of cleaning off where my pilot light was to make sure there was no problem there.

The air conditioning at my rental property wasn't working and it was blowing hot air. I filed a claim on Home Shield's website and they gave me two days for Austin Heating and Air to come out. The contractor did a good job.

I went to reviews and Home Shield's were better than the other companies. Also, the price was good and the services included were decent so I chose them. The second time we called them was for the AC. My husband called on a Saturday and he was on the phone with them for a very long time. It took 30 minutes to get an actual person to talk to him. The wait time was horrible. When he finally got to talk to somebody, they didn't have anything available until Monday. But we needed the service that day so we canceled the service. And then on Monday, I get an email saying that a tech is on his way. My husband called AHS and told them we don't need the service anymore so the tech never came.

When our warranty was finally online, so I could request a service, Realty Rekey came the next day with someone I requested. It was quick. They did fine and it was great. It was nothing complicated, but they got it done and I'm happy.

My recent claim experience with American Home Shield regarding my pool pump went perfectly. It was easy and people came right on out. The contract was good. The contractors called me before they came out and when they came out there was good customer service. The contractor checked it to make sure it was where it was. Then he ordered the part that was needed. It fell on a Friday, so he came back there Monday and finished it. Everything's running well since the repair. I will recommend American Home Shield. They have excellent service.