American Home Shield Reviews

We filed the claim, Mills Electric came out and figured out what was going on with the issue. I had a breaker that was tripping. Mills came out and found that the circuit from the box to the outlets was bad. The wire was bad and it had a short somewhere in the wire. So, they had to run a new circuit board. That was on a Friday. And then, they said that they had to get approval from Home Shield before they could continue any further. They couldn't just run a new circuit. They could have repaired whatever was here, but since they had to run a new circuit, they said that was what they had to get the approval for. Two weeks later, I checked my American Home Shield on the website and it said that the job was completed, but they have never been back out.

I did a claim for the rekeying and ABK rekeyed all the keys to my house. They came back here and they charged me some more for extra keys. It was a little bit of harder work because it's for a standard. They said it wasn't covered under the normal keys. But the guy was very respectful and he knew what he was talking about. He knew the right guys to call. So I was happy with him. They did a great job.

I had an AC issue and it was an easy process to submit the claim with AHS and get someone out. The techs arrived on the same day or next day and they were personable. They'd been out before, so I had no problem. Since the service, the AC has been performing like it should. All in all, I've been pretty satisfied with AHS.

American Home Shield was the very first one that we ever went with. I called in and A1 Mitchell's Heating & Cooling immediately came over and fixed the air conditioner.

I have a rental property and when the AC in that rental was just blowing hot air, I made a claim with American Home Shield. Given the dynamics now with COVID, I like to speak with someone directly. But I can do a claim online as well. What I like is once it is there, you get the information on whoever they're sending out so that you're able to call them immediately and try to schedule an appointment rather than waiting for them to get back.

I had a sensor that went out on my stove, so the oven wouldn't work. I filed a claim online with AHS and the process was quick and easy. They were expedient in their response and the technician they sent was very courteous. He was very respectful because there are house rules. So, he took his shoes off at the door and was very complimentary. He did what he needed to do then he left. He was also very upfront in telling me how long it would take to repair the oven. But the part came in ahead of schedule. He made a phone call, then he came out and was on time. He promptly corrected the problem and didn't leave until he made sure that the oven worked. Other than that, I switched companies many years ago because the service from AHS wasn't stellar at all. It was awful. But I ended up coming back to them and my first experience coming back with them was good. So whatever they did was working.

The coil had frozen up on our AC and when we filed a claim, AHS sent out Honesty Mechanical. The techs were good and professional. They did what they needed to do and everything seems to be working fine. They had to replace the whole unit and the service took two and a half hours. But we canceled our service with AHS today because they didn't cover anything. They said if we wanted to cash out and get somebody else to do it, they’d pay $500. In the end, we paid $4,000 out of pocket for the replacement. Other than that, when I would call AHS, sometimes it would be really hard to understand what their reps were saying.

We had a water heater problem and Central Ohio Home Maintenance got the problem fixed. But after they had completed the work, they had disrupted the water tank a little bit so there was some sediment that migrated out to the faucets and the rest of the house. They didn't think to tell me or clean those things out. I had to go to the house and take the the aerator out of the damn sinks where the water comes out, clean them and then put them back in. That's a mistake they made and I had tried to reach the plumber three or four times but they never returned the call. I don't know if they are just so busy but that's not a good indicator to me.

The first company that American Home Shield sent out for an appliance issue would not return calls. Then Champco went a lot better than the other company. Champco was professional and timely. They didn't take long once they got involved. It was over a weekend and we got it taken care of in about three business days. Overall, American Home Shield has the best coverage. Once somebody gets out here, it's okay. Their cost is not a problem. I lived with it. But I'm always dealing with somebody overseas so the communication gap is sometimes very difficult. They should move their customer service back to America.

We submitted a claim with AHS because there was a huge hair clog. So, the contractors came in and snaked it out and did a great job and it was good to go. The contractors were very good. They were wearing a mask. The process of submitting the claim with AHS was really easy. Everything went really smoothly. I just called. I was happy that I could call in the middle of the night and I could do it automated, and it went great. My brother has AHS too and he liked it.

Grade A Plumbing came out and they were really good. They put a new water heater and updated something.

When filing claims, we have a booklet that says call AHS first and they set up whoever we need. It just takes a long time to get somebody on the phone. We had to wait an hour, one time, on hold. Recently, we had a sewage back up in our bathtub, in the shower, and the toilets weren't flushing. The first company that cam and they said they couldn't help as they don't have the tools. They were worthless. I don't want them ever sent here again. Then the guy from the second company was rude to us and he never returned the call nor showed up.

I called in about my dishwasher. One of the top racks where it holds the dishes in place fell over and when I called, the girl said, “Yeah, it's covered.” They sent a man out and they charged me $100. He ordered the part and I got a letter that said that the part is on backorder. It’d be August before I get it and then I got a letter the other day that said they're not covering it. I spoke to a representative after waiting an hour and a half on hold, and he said that he'll try to get my $100 back. I told him I was gonna cancel my policy if I didn’t and he said, “Well, we’ll see what we can do.” but I never heard anything after that.

The washer just quit. I called American Home Shield to submit a claim and the reps were helpful. I talked to this girl and then she sent me to somebody else. When she sent me to somebody else, they said everybody was busy and I would have to wait for the next person. So I kept waiting and waiting. They never said if you give them your number, they would call you back. They just kept saying, "You're the next customer. Your information is very important to us." For two hours, I listened to that and messed up my whole day. But I finally just said, "Forget it. I'll call back later." So I called back this morning and I got somebody right away. Then he pulled up my records and told me that I'd have to wait 'till when they get to me. They would give me a call.

Our living room AC wasn't working. I submitted a claim with Home Shield online and it was very simple. And then, the guy from Liberty came. He was very professional and knowledgeable, and so he fixed the AC. It was just one experience, but we were very satisfied. I recommend Home Shield.

I called American Home Shield to do a claim on my garage door. First, I did it online, and since I always back it up, I called them. Complete Garage Door was very quick to come out. They had to come out to evaluate it first, and then they came back out. The technician was very professional and informative. I love having American Home Shield. They respond when we need them. Everything is fine and every company that we use that they send out is very professional.

With Home Shield, claim submission is easy. The unit wasn't functioning and it took a bit to get somebody out, but I guess it’s the time of the year. But once Eagle Heating and Air got here, they fixed it within 30 minutes or less. We had one other claim with some plumbing issues and Home Shield was also able to make a fix quickly for that.

My latest claim with AHS was about the tripping off when we used the electrical clocks. The technician came and he immediately found the reason and it was solved. I just needed to off it and on it then it worked. My experience with AHS is really great. Their response is really great. I'm very happy about that.

I had Home Shield for two or three years and then I stopped. I came back and I've been with them a year or two. But I'm unhappy now and I'm gonna stop being a member or a customer because now it's changed. Two weeks ago, I had a couple leaks in the backyard and I got out my plan and it said that it covers leaks. I remembered when I signed up that they were trying to figure out which plan to put me on and I remember I went ahead and I bought the best plan they had. But I pulled out my plan and it said it covers leaks but I didn't know if it covers outdoor leaks.

The guy came in and checked the air conditioning unit. He was amazing. He got it fixed. However, I called back because there was a little noise but they didn't answer me. The next day, it shut down again. I called back and the contractor came in. He fixed it and so far, it's okay.

There were three things that happened. There was a clip that needed to be added to the sink in the guest bathroom. The toilet was leaking in the master bathroom. There was a big leak in the kitchen sink so the entire faucet was replaced. The tech came out to find out what needed to be done, then he had to get the parts and he came back some days later to install all the parts. Then I called back again because the flapper of the toilet in the master bathroom would stay in the up position whenever I flushed the toilet. So I had to manually push it down every time. We finally got that taken care of this past Monday. He made three trips to my house. Everything seems to be working fine.

The AC stopped blowing totally and it wound up being a compressor and a few other problems. The contractor came out, did not hesitate and changed it. The next day, the brand-new air conditioner went out. A week later, they were able to get another one and it has been running ever since. I give them the highest grade there is. They're very professional and they've done a wonderful job. When I first joined American Home Shield, my understanding was if the air conditioner was out, they would replace it. I had to pay $400 out of my pocket for the air condition but once I read the fine print, it made sense to me. You pay for the first $10 and up on a compressor.

Moreno Plumbing Heating & Cooling came out and replaced the downstairs evaporative cooler the next morning after I filed the claim. They were good. The cooler is functioning like it's supposed to. It's 98 degrees in Albuquerque, New Mexico so we definitely needed that. American Home Shield makes things convenient. When you have an issue in your home, you know what you need to do.

Our AC wasn't working. The contractors that came were great. Everything has been functioning fine since then.

The contractors came out because our air conditioner is not working well. The temperature is high. Sometimes there is air coming, but it’s not cold. So far, so good.

The drain pump in my washing machine was not working and it kept giving us an error. Plus, I had to have a converter put on my dryer to convert it from natural gas to propane. I submitted a claim to American Home Shield and their contractor Montezuma Appliance Repair came. The tech was a young guy. I usually get a bunch of older men because they are in a dying trade. The young man who came from there was amazing and he fixed my problems. He put everything back and off he went. I would have never even known he was there.

The AC went out on a Friday and the contractor was here Saturday morning, bright and early. The son of the owner was here and he knocked it out in no time. He found the problem right away. He went right to the cause and replaced it. He was all good and spot-on. I'd recommend to anybody. Everybody was happy in my house.

When we came in, part of the ceiling was all over the floor in our den. Water was coming down on too. We didn't know what was going on. We didn't even know that there was a return pipe in the attic. We called Allstate, our insurance company, and they referred us to our home warranty insurance. We called American Home Shield and they sent out a plumber. When the guy came out, he went up in the attic and checked everything out. One of his assistants went with him and they were able to put the pipe in. It didn't break. They said it was like somebody was heavy enough to step on it and just pushed through. They grabbed it and pushed it back together and that stopped the leaking.

I've been having problems all summer with my central air unit and different contractors have come out here. The first contractor Home Shield sent out said the blower is not blowing out enough air. He said that he put the paperwork in and that the blower needs to be replaced because it's not sufficient anymore. Home Shield tried to find a blower and then, for whatever reason, they sent out a second contractor.

American Home Shield scheduled me within 24 hours and when the guy came out, he wore a face mask and we had to be a little apart. He said that there was a clog, and he unclogged it then it worked right after that. It's still working good today. Overall, I haven't made a lot of claims, but the ones that I've made have been fine.

I have two air conditioner units and my downstairs unit wouldn’t work at all. The burners would come on if you set it to heat and the outside compressor would come on if you set it to air conditioning but the fan motor wouldn’t blow. It wound up being a circuit board up in the attic. I did the claim through the American Home Shield website and it was very good. I got a text message that said when the person was gonna come to my home and they said he could be at my house from 10:00 to 2:00. The contractor was great and the repair helped a lot.

We have an automatic garage door. Then the mechanism in the machinery part of the garage door opener broke. Phoning in the claim was the only way I could file the claim because if I'd go online, there was nothing anywhere that would let me select garage door. It was almost an hour to get a live person on the line. But when I finally got to talk to someone from American Home Shield, it was great.

I submitted a claim to American Home Shield for my water heater that wasn't getting hot. I had to wait on the phone a long time trying to get a hold of them. Other than that though, the process was perfect. Their contractor, SDL plumbing, came to work on my claim. The techs from there were great. They had to order a part though and when they got it, they fixed my problem.

Our garbage disposal was blocked and J&K Plumbing fixed it right away. Everybody has been great. The process was very simple. We haven't had American Home Shield for that long but everything has been great and services come out very fast. So we've been very happy.

We just purchased the house and we had a leak somewhere in the laundry room with the washing machine. It leaked to the downstairs basement. When the contractor came and repaired, it was more to do with the faucet. It was hooked up to the plug for the washing machine. They were very good and very professional. They were on time and answered all my questions. Once it was done, they made sure that it was working properly. I like the service of American Home Shield. When I call in to find out about the billing and I had questions about exactly how much would they cover, they answered my questions. They found me a plumber and whatever I needed very promptly so I’m very satisfied with the service.

I had a problem with the water heater. AHS sent out Echo Plumbing. They were very responsive and everything went great. But we ended up a week without hot water and we had to boil water because the tech couldn't see us right away. We had to wait for our time, but he came as soon as he could see us. The heater went out on a Monday and he came on Thursday. Then he was right back on Monday with the water heater ready to go. He also wore a mask. We’re big COVID compliant people because I've got two kids with asthma and he was awesome with that. He was very clean and he used our back door, which meant that he didn't have to traipse through the house. He was very polite, too. Everything went very smoothly and the service was very fast.

I had my air conditioner repaired. The contractors that American Home Shield sent out were fine. The AC has been fine since the repair. AHS is fine. They did what they’re supposed to do.

We had an air conditioning unit making noise and we had a stopped up pipe and American Home Shield handled it fine. They sent A+ Comfort Air & Heating out. American Home Shield could be a little quicker on the claims.

There was a leak in my water heater. I called American Home Shield and they set me up with Gator Plumbing. The tech from there was professional and very nice. He came out, took a look at my water heater and realized that it needed to be replaced. AHS let me know that there were some additional costs on top of acquiring a regular water heater as there were things that needed to be brought up to standard. We did that, got a new water heater and now it works great. We only had two to three hours without a water heater.

I filed the service request online through the Home Shield website. It was easy to submit the claim and then they responded, and then I heard from Steven L. Dingus shortly thereafter. Steven came out and looked at the washing machine and the dryer. He fixed the dryer but he was unable to fix the washing machine. He tried to fix it but he said he couldn't, and then he said he just sent the information on to Home Shield. My wife was there and the tech told my wife exactly what he needed to do, and then he called us back saying he will come back and do the repairs. I was there that time and he said, “Hey, I got your dryer fixed,” explained what that was, and then he was able to explain to me that he wasn't able to fix the washer but would send that information on to Home Shield. I'm still waiting on that. It's getting to the point where I need to call them because it has been long enough.

My AC had stopped working. Lane Services came out the first time, put a couple of pounds of Freon in it and said that it was good. My house started to cool down, and then a few days later, it stopped. When I called American Home Shield back and told them my AC stopped working, they said, "We're gonna try to get the people out there." Then they called me back and said that Lane couldn't come out. They said they couldn't get anybody out here that day. They had to look around and they got another company.

I called AHS for a service on the smaller oven that we have. Something wasn't heating up. The dishwasher also had an issue. I've called them so many times and waited on the phone for two and three hours at a time. Then, they said that the contractors would get in contact with us and in the end, they sent a couple of different people. But the only thing we had a lot of problems with was getting the dishwasher. I wanted to stay with GE Appliances because that's what all we have in the house and I wanted to keep everything the same. But we were continuously told that nothing was available and that started in February. We finally bought our dishwasher installed about two weeks ago and we didn't even get a GE. I had to switch it over to a Whirlpool because AHS didn't have the inventory on the GE.

The tech was a really good. He was very knowledgeable and very helpful. He was also very friendly and very professional. The seal wore out and the machine was all rusted inside and underneath. They replaced the machine. My wife went and picked it out. She likes it. We're still waiting for our reimbursement check to come. We emailed the receipt right after we bought it. We got an email saying that the check would be issued within 21 business days but we're way past that now. We called AHS the other day and they said they just received it yesterday so it's in the process of being issued. They said it would be another three weeks. But we sent that out 20 some odd days ago and we got an email the same day saying that they received it and was gonna process the check. So we're frustrated about the reimbursement check. But other than that, everything's been fine.

I been using AHS for 5 yrs. Some of their contractor are absolutely. I have rentals also. One HVAC company always tell you you are low on freon and you need 2 1/2 LB of that. So they come in ready to charge you $400 for that. In the past I had 2 Plumbing companies. They were awful. One HVAC came last month as said I have to replace unit and pay $4000 out of my pocket. It is frustrating that I have to ask them to send tech 2nd time. Also sometime AHS will transfer job to different wonder and I would not even know that.

AHS is a waste of money. My Bedroom A/C makes a very loud noise and therefore we can’t use it when trying to sleep, and therefore is NOT FUNCTIONING AS DESIGNED. The other same-name-brand A/C units in my other rooms work quietly as designed and were all installed at the same time only 3 years ago. I may as well flush the $500 for the policy and the $78 spent for the diagnosis of my HVAC which “will not be repaired”. Every call to AHS requires a 1-2 hour hold-time and the agents are not helpful or apologetic, they obviously know AHS is a joke.

There’s not enough space to write how bad this company is. I contacted the BBB. That should let you know. 2 1/2 hours wait on phone, (just to be hung up on) 3 weeks nothing repaired. Tried to repair 21 yr of washer instead of a new one after waiting 3 1/2 weeks to get it working. Broke down 2 weeks later. Air conditioner leaking Freon in house. Called 3 weeks ago. Still waiting on someone to come repair it. Been paying my premium on time for two years. Had never used the service. All this stress with this company is unbelievable and not worth it. PLEASE PLEASE buyer beware. They are horrible.

If you call the sales line, they pick up within the first two minutes. Every call I've made for service has been between 60-90 minutes before anyone even picks up. Both service calls I've made result in the contractor doing no work, and American Home Shield marking the job "complete". (It was not complete, nor was the job even started on either occasion.) This necessitated that I call back in AGAIN and wait on hold for another 60-90 minutes to try and get AHS to perform under their warranty contract.

I have been with AHS Company for over 8 years. Unable to get anything fix for my home rental within 1-2 days. A/C, Faucets, Plumbing are a few that takes about 1-3 weeks to get it fix. They send the worst contractors. Contractor come out and do very little and leave, without letting the owner knows anything. When things are not fix you have to call AHS and then it takes week before they resend the same contractor out and it repeat. It has cause me nothing but headache. I end up calling another contractors to do the job correctly. AHS is only good if you need some to come out and do very minor things (i.e. change showerhead).

Nothing is covered under the warranty. They will lie to you about what is covered for you to pay the fee for someone to come out then they deny all requests. You can never talk to anyone when you have a problem. Someone waited on the line and didn't speak just so I would hang up first after I asked to speak to a manager. Please do not use this warranty company. Worst experience I have ever had with a business. I could go into all the issues but too many to count.

If I could, I'll give them a zero. My air conditioner doesn't work for 6 weeks. I called many time to report this issue. Finally, on July 10, I filed the claim. The first contractor came and check it. He told me he will be back. However, after one week, no one come. He is just disappeared. I contacted the AHS for many time. Finally, another person from the Service Express check our unit. I was told AHS denied the claim since there is pest urine in the unit. I talked with the contractor. He admitted that he checked our unused unit, instead of the broken one. So, he resubmitted it. However, the AHS still refuse to cover it. They still told me they will deny it because of animal urinate. (There is no animal urine at all).

I had their service for 3 years. Contract expired and they continued charging my bank account as there is no way to cancel payment or contract on their website. Waited on hold multiple times over an hour and got hung up on after being told they couldn’t help. I’m not sure what to do at this point other than dispute the bank drafts...

We were with another home warranty before and we were not very happy with the service we were getting there. So, when our expiration date had come up, we changed over to American Home Shield. We signed up in June and our coverage started very early July. We had a pretty basic claim and it was easy enough to make. We have two AC units and the upstairs unit went out and died on us. We couldn't get it to start cycling so we called American Home Shield and they assigned somebody.

The AHS contractors are doing better. The only one I ever had a beef with was a plumbing contractor and that was Advanced Plumbing. Recently, we had somebody come out and look at the garbage disposal. There was a plastic fork in it. They cleaned it all out to get the fork out and went on their way.

My AC was blowing but it was blowing hot. Someone from the contractor Air Magic came out. The only thing was it was four days before the tech came out at 110 degrees. That was tough. But thank God I have two ACs and I have a couch to sleep on. The tech did something and the AC worked for about two weeks. But it went out again. The second time a tech came, it was three days because he was coming out of Vegas, which is two hours from me. It's 100 miles from me. But I'm still extremely happy. This time, the tech changed the motor and the AC is working perfectly fine.

We just ended the contract about a year and we had American Home Shield in the past as well. The claims are pretty easy especially online but we did have some difficulty in getting claims filled. We had one that was never filled. It's been open for 11 months and we haven't had a freezer working for 11 months. We are still waiting. There were a lot of issues but I think it had to do with a contractor that American Home Shield had gotten to do the work. We kept calling and calling and no one could ever help. Every time I'd call, they'd have to put me on hold while they'd read through the pages of notes that different people made on it. That was really frustrating. When I call to talk to someone about a claim which I was doing a lot on that one that kept going on and on, I would be on the phone for at least an hour before I get someone talking. The wait times on calls are very long.

We had an issue with our dishwasher not washing properly. It drained. Then, we had a problem with the burner of our oven and the stove part wouldn't work. It would boil, but it wouldn't heat up for normal use. We called AHS and they sent somebody over here as soon as someone was free. It was on the next three days that somebody showed up and ordered some parts for both pieces. The service went great. The contractor was really knowledgeable and prompt. Every time he said he was going to be there, he was there. He fixed the issues and he was very professional. We've also had no issues with the appliances since the service. All in all, AHS made our experience very quick, easy, and painless. They did their job and they did it well, so that was good.

American Home Shield's website worked great. Somebody called and told us they got the order and that they would be sending someone out. Our pool pump stopped working and the contractor came out and replaced it. They were excellent. The guy was really nice. He assessed the issue and fixed it quickly. We were kind of amazed how quick it went. It's been a great experience with American Home Shield so far. They're very quick to fix the problem and the people that they use have been terrific service people.

Kelly Brothers Electric was absolutely great. The communication was really good, and they were punctual. They were able to come out sooner than later because they had an opening. They called me and let me know that they were gonna come a little bit early, if it was okay. I was happy to get them out here because it was getting hot. The circuit breaker for the AC was melted, so the tech had to replace that switch. He had the part in his van. He was able to go to his van, come back, put it in and be done with it. He wore his mask and we stayed six feet away from each other. Everything was outside, so he didn't have to come in.

Delta Home Services came as American Home Shield's contractor for my washing machine and oven claim. That day, I was sitting in my garage and went on with my business and Delta got through. I told them "Thank you, I appreciate." but then they call Home Shield and threw a line on me and said that they weren't coming back to my place. My oven got fixed but my washing machine didn't. I'm dissatisfied because they didn't finish the work.

I had another home warranty before and I was getting the runaround from them. They didn't cover disposals and stand-alone ice makers. But with AHS, I'm paying the exact same amount of money per month but they cover more items. So the first time we called American Home Shield for the disposal, I was wary. We had a leak under the sink. The technician came and tightened it. We could see that the leak was coming from the garbage disposal so the technician replaced it. Within two weeks, it was leaking again. So either the garbage disposal wasn't fixed correctly or that it wasn't the source of the leak.

The contractor did a great job for the first claim. The pool was done. The circulation didn’t work and they sent someone on time. They replaced one with the part and it works. Once they got it repaired, the water pump started working properly and we don’t have any problem since then. They also answered some questions I'm not familiar with in a professional way. I would definitely recommend American Home Shield.

In my dining room, I have a switch that was a dimmer for our light that's in the ceiling. I had the light on and at one point, it made this popping sound then it became really bright. I turned it off right away and I assumed there was an electrical problem or the switch. I spoke to somebody and explained about the claim. I was supposed to hear within 24 hours to set something up. Then the guy from GJC Electric LLC came right away and changed it. He was fine, particularly in these days. I'm older and considered a risk for COVID. He was quite good about coming around back, wearing a mask, and telling me what he touched if I wanted to wipe it down. He was really nice and I actually liked him. Overall, I've always had very positive experiences with AHS.

A dryer was not working. I submitted a claim with AHS on their online form and their website was all right. But it wouldn't give me a contractor right away if I didn't apply for a contractor. I finally had to call in and speak with a manager to get Lowe's involved. He was trying to put me on to another contractor and that contractor wasn't available for four days. He was able to help me though and he was very nice and helpful. But it took an act of Congress to actually get me help. Also, the hold times at American Home Shield were completely unreasonable. I had to wait in excess of an hour and a half to speak to someone. That happened every time I called them and I don't know if I'm going to renew my contract because I can't ever get to speak to anyone and an hour and a half hold time is just unreal. Other than that, they ultimately sent me a payout check since they couldn't fix the item.

I was a little unhappy about how long it took to get a new motor for the air conditioner. It took nine days to order it. But that wasn't United Air Temp's fault. They said they had to go through American Home Shield to get it. Then they sent the wrong one but the tech got the other one within a day. It was 14 days when we got air again. But the air guys were good. The tech was friendly, professional, and he knew what they were doing. The only problem I have is that Home Shield is a little hard to reach now with the COVID thing. I leave messages and nobody calls back. If I have a question for a customer service person, I want them to get them within a day or so or call me back. Don't leave me hanging out there. But Home Shield is good overall.

The contractors that came did a good job repairing the ice maker that was not working. They had to come a few times, but, ultimately, it was solved. AHS has improved over the years. Now, I can make my claims online, and I can see my history online. So it's a good, easy process.

The contractors that came out for our recent claim did great. We pretty much had pinpointed what was going on and it just needed the thermostat to be replaced 'cause the thermostat was bad. Everything else was working fine. He checked out everything, made sure it was all running well. He replaced the thermostat and everything went well. He had the part with him because I called them and talked to the girl in the office before he came out.

I used American Home Shield previously when I was in Georgia and I've had them here a couple of years now. The contractors get to me quickly and they answer their phones. RJ Service Solution came for the garage door and they did fine. Overall, American Home Shield's service is great, but trying to reach someone is a pain. Whenever I have to check on the status of a claim, their hold time is ridiculous. In the past two weeks, I have been on hold 10 hours trying to get through. For my dishwasher, it took an hour last Friday. I tried twice yesterday and finally gave up. I've tried five times and after two hours, I finally got through to someone today. It would be great if I could email someone directly or call a supervisor for issues that I've been having with my claim, but they say, “No, you can't do that.”

The first company that American Home Shield sent out was very incompetent. The guy didn't know what he was doing and he had no tools on him. So I submitted for a second evaluation and had Air Squad come out and do an evaluation. They said that it was corrosion and the unit definitely needed to be changed. So the technician scheduled me out right away. Air Squad is great. They did another ticket for me a few months prior and I was really satisfied with their plumber.

My freezer wasn’t cooling and Home Shield sent out a contractor. The guy who came out gave a diagnosis and said it was not repairable. We got a second opinion from Zen and the tech realized that there might be a leak and something was wrong. He said the job was gonna take two hours to repair, so he rescheduled another visit. He came back and was able to fix it within two hours. It was a really good experience. The tech from Zen was very knowledgeable and he knew his job. He was transparent and I would definitely recommend him. Home Shield needs more service people like that.

Home Shield was referred by a family member. All I did was request for the service call since I joined Home Shield. We did everything online. That was very simple. The condensation from the machine leaves some water on the inside the machine, which gives this error message. And it shuts down the machine completely so we get no hot water. Usually, what we have to do is to unplug the machine for a couple of days. And then, once it dries out, you plug it back in and it works again. I have no hot water during that time.

I was experiencing issues with my garbage disposal. Then it completely stopped working. I had tried to use the reset button underneath, but that wasn't working either. So then, when I did the claim with AHS, someone came and he turned whatever key. But then he noticed that there was a blade broken, and he replaced the disposal.

American Home Shield is good. I have a trouble getting ahold of them, but I think that's improved. We had a small problem with the flapper and the contractor came in, told me what it was, fixed it, and left. He was good. He wore something on his shoes and had a mask on.

I had a problem was with the refrigerator so the contractor came out and they discovered that the fan was gone in the back. They ordered the fan. I told the tech that the latch for the automatic icemaker in the refrigerator door was broken and it needed a replacement. He told me he was not here to fix that and that he was only here to fix the problem underneath. But he was here to fix my refrigerator. We got two broken parts so what was the problem? So they were only there to fix one thing and that was the fan. The guy had to come back and then he said it was gonna take a couple months for them to order the part. They ordered the part and when the kid came out to put the part in, he busted a bunch of the little clips off that hold the whole face into the door and just left them on the floor and left.

Water would start going down the drain when I would wash and then it would come up into my kitchen sink. It was filling up in my kitchen sink, so there was a blockage somewhere. I called the number that you call to ask somebody to come out and then someone called me back and said that someone would be calling to set up a time and a date. After 2 days, the guy from Home Choice Services came in and he unblocked it. Before he left, he tested it to make sure that it was unblocked.

Sancho Services came to fix the shower, which was leaking water. The technician replaced something on the shower where we get the water out in both of the bathrooms. The first time he fixed it, there was no more leaking but it was not hot water. So, I had to call back and I told him that everything was cold. So, he came back a second time and fixed it. Everything is working now. American Home Shield has been a good protection to have as a backup but when I call in for service, there are hours and hours of waiting. Still, the technicians seem very knowledgeable on what they were doing.

The AC wasn't cooling and wasn't blowing any air through the vent. I went to American Home Shield’s website and filed a claim. I filed it on a Saturday and Kenneth Buggay Mechanical came out on Monday. The technician was great and very nice and knowledgeable. We really liked having him. He had to replace a relay switch. But it still wasn't cooling, so the next day, I had to file an addendum to our claim stating that it was still not fixed. The same technician came out the next afternoon and he determined that it needed an evaporator. They had to order that but due to the Coronavirus, it was gonna take weeks and possibly months to get it. But the air conditioning guy called me and said he found a part in South Carolina. He can have it overnighted but we would have to pay for the overnight freight, which we gladly did.

My neighbor was having some issues and their house is about the same age as mine. So, I decided to get a warranty. I got American Home Shield and I've been very satisfied. I had them once before for a couple of years, and then I've had it for about eight months now. I had a claim on my dishwasher. It was loud and noisy. First, I went online and got somebody, and then I had to wait a week. After a week, the contractor called and said they weren't coming. The company closed. So then I called AHS and then they sent another company out that next day, and they did a really good job. They were very nice, very knowledgeable, evidently had owned the company for many years and knew right away what was wrong with my dishwasher. They ordered what it needed, came out pretty quickly and fixed it, and now, it's working good.

The contractor that came for my recent claim with AHS was excellent. He was prompt and informative. He told me exactly what was going on and he was step by step. Then he went to the other bathroom and he was able to repair. The first bathroom, there was nothing going on. It was just a user error on my end. So, he explained it. He was very detailed and he was friendly too.

I want to talk to a live representative when submitting claims to American Home Shield and it's impossible to do. I had a difficulty with a claim because I did not like some of the photos they’ve sent. The contractor for the splash door was good but ever since people worked on my furnace, it was a wonder my house didn’t burn down.

We had a stoppage somewhere in the line that we couldn't find ourselves. It was backing up our sink so we had issues with water standing in our sink. We did a claim for it online and the submission process was self-explanatory. It's pretty easy and there was a pretty fast response as well. The turnaround time was just a couple of days. We were given IGD Plumbing as our contractor. The tech did his thing, found the stoppage with his tools, and cleared it out. He didn't cause a mess and didn't cause any issues. We were happy about it. From our experience with this stoppage, American Home Shield was perfect. People should definitely have a home warranty. It's definitely worth the initial investment in case anything goes wrong with the home itself.

I started online with my claim and then was called by somebody who then arranged to have the person come out. The tech was a nice guy and he did a thorough job. Everything went well. He was in and out in a very short amount of time. He got the problem fixed. The AC is running great. Everything went very smooth. It was a pretty easy and painless process. They were timely and got the job done.

The refrigerator wasn't cooling and AZ Appliance Repair was sent out by Home Shield. The tech did a good job and he finished the repair in one day. But the contractor we had for our shower claim was horrible. The tech came a couple of days after I placed the ticket and he took a look at the shower. He said that his truck had a problem and he doesn't have any inventory. He said that he would come back. He needed to place an order for the part and he went away. After 10 days, he came back and he didn't even know what part it was. He said he didn't have the part and that he had to go get it so he left again.

American Home Shield has quite excessive wait times. I waited an hour yesterday to get through on the phone. It had been that way all week and I just didn't stay on the line the other times. But so far, they're not bad. The online option of filing a claim was really easy but the only reason why I called this time was that we thought that the dishwasher was harmed in the last time it got fixed so it went back out. But beyond that, we wouldn't have called. The guy from Unique Appliance Repair was very nice. He said there was nothing that caused the issue with the dishwasher to happen aside for something that was blocking it. The dishwasher is empty right now. We're running it to see if the soap comes out, and then we'll see if that is the problem. He was very good and nice. He had a mask on and kept his distance.

American Home Shield has been very satisfactory. I had 2 claims at the same time - one for plumbing and another for air. The AC part went super good. They took care of everything that day. For the plumbing, they had to come back ‘cause they had to order a part but it was good.

I had one call regarding my air conditioner and American Home Shield sent somebody out the next day. They did a good job and were able to correct the problem that day. I just don't know if I will renew the policy or not, the reason being I've dealt with a company in the past and it's like they subcontract everything out. But I'll see how it goes.

At first, we thought it was a plumbing issue. Every time you put the water on it runs everywhere, then it backs up on us. When the plumber came, they said it’s a pipe that’s clogged somewhere that’s why the water is backing up. They claimed that there was a sock stuck in my pipe and someone would have to go to the roof to get it out to unclog the pipe. But they never fixed it so we went around the other route. American Home Shield sent the washing machine people out and they said I needed a break valve. They said they’re gonna take it from there and see whether they can stop the leak. They ordered some parts and we never heard from them.

Three weeks ago, I had a blower motor in our air conditioning and heating unit that went out and American Home Shield replaced it. When the contractor came that day, they took the part, but they didn't do the repair that day. They had to order the part and they got it fixed the next day. However, I noticed last night it's getting really loud, so I was thinking I might have to call them back out. Still, it’s been easy to navigate on the internet and getting a repair person out to do the repairs. That's the easiest part.

I had a plumbing claim and the plumbers Home Shield sent out never did anything because they said it was a clog on top of the house and they weren't licensed to go there. It was the first time I called them out here and they couldn't do it. Someone else has to come in and I got somebody to do that. Another contractor came out for my refrigerator and stove. My stove has been off because it blew up on us and the tech got it going but it popped again. He said he was calling his supervisor and his supervisor is supposed to come out. The refrigerator is waiting on a fan and food is going bad. And no one has got back in touch with me for the food disposal in the dishwasher. They said an electrician is supposed to come for that. I let Home Shield know but I haven't seen an electrician so my food disposal is still not working.

I called American Home Shield and I told the rep what my needs were. It was for replacing a pressure regulator valve and the rep said it was covered. The plumber came out and looked at what the problem was. He submitted the work order for it but he did not fix it that day. The next call that I got was from AHS saying that I would have to pay him $580 to do the job. But I got somebody a little cheaper than that to do the job. Plus, I have already given AHS $100.

I noticed a lot of water around the base of my HVAC unit. I wasn't sure what it was. I contacted Home Shield and then they had the Buggay Company who they contracted out for me. I put that claim on Saturday and they sent me a text on Sunday and said that they would be out on Monday morning between 9:00 and noon. I said that would be fine, and the contractor gave me some instructions on what to do in the meantime, in case the refrigerant was frozen up. That was good. At least the tech gave me a heads up on the mechanics behind it so that when they got here, they didn't lose any time. And at 10:30, he said, "Hey, our guy's on the way."

The air conditioner wasn't coming on and it wasn't running. It wasn't doing anything, nothing at all, and it affected us very much. I called American Home Shield and the representative told me they were backed up on stuff. She said was sending them over and that somebody would be in touch with me from the company. One person said it was gonna be almost a week before someone could get out here, and then C & C said they could be out here in three days. We weren't able to do anything during those three days and we had to go to a hotel room and stay for two nights.

I have my house for 15 years with American Home Shield and it's been great every time. They've been very responsive and pretty much handled every situation I've come across. Recently we had a microwave issue and they sent PDX Appliance Repairs. They were on time and wore safety precautions. They looked at the microwave, tried to order the board, and couldn't. Then they returned the call and explained to me what they could and couldn't do. I was issued a credit towards a replacement of the microwave, which I assumed I had to get and have installed or install myself in order to have it covered again, which I currently have not done.

I got on the computer and filed a claim to American Home Shield. The contractors came out and they diagnosed the air conditioner. They said the coil was leaking inside and they took care of it. They fixed everything and everything's working great. However, I would like to have a place where I could select the preferred person when I submit a claim with AHS. I didn't see that on there. When I went to do my washing machine that I just filed a claim on for the same house, it didn't give me a place there that I could select a preferred person. I wanted to select Sears ‘cause they've come out at one of my other houses a couple of times and I had been really pleased with them and they’re a preferred vendor too. They assigned me this GE. I couldn't locate a phone number. It was very hard to get ahold of them on the phone, which was nearly impossible even when I did get a phone number and called them. We had to go through all this stuff.

There was an AC issue at the rental property. AHS sent out Weatherwise to look at it and the tenant said it went really well. We’ve had AHS on different properties and we’ve had it on the home. Sometimes the wait is so long if you don't submit claims online but other than that, everything’s fine.

The first tech that came out for the washing machine made the problem worse. So I called back and got another more experienced tech. He was able to get it fixed. AHS did a good job. I've had issues with them in the past. But in recent months, it's gotten a lot better. They are now a lot more consistent and attentive. The only challenge I have is sometimes there's language barriers depending on who takes the call and where they're located from a geographic perspective. When I had to make a phone call, it took a lot longer because there were language barriers.

The motor on the pump was not working. It was two summers ago, the motor on the pump went and a different company came in and supposedly replaced the motor. Then it went out again the next summer, and that was when Expert Pools came out. The guy ran the serial number on the motor that was replaced, and it was an eight-year-old motor that the other company had put on it. I called AHS and made a complaint when the guy told me what the deal was. Expert Pools has been out several times putting band-aid on this old motor. Then last time, it just finally was completely shot and they replaced it. They were wonderful.

Everyday Heating and Cooling is the one that always comes out for my AC claims and they are awesome. They say when they’re gonna be here and they're gonna be here. They tell you the step by step what they're doing. They let you know what's going on, what problems there are, and what they have fixed. We had to have Freon and we paid part of it. He told us exactly, right off, the amount. They were also very good about their precautions due to the pandemic. We've had American Home Shield since 1998 and we loved them. I like the claims process. You don't have to wait on the phone and they are very quick with the turnover. But we're still paying the same price and now they have discontinued things. The service as far as what they cover has changed quite a bit.

The AC wouldn't start cooling and then the unit would just shut down. Arctic AC came out and they were awesome. It turned out it was a bad capacitor and the tech had a capacitor. The unit is still working great.

Our air conditioner quit working. I notified American Home Shield about it through their web page. It's very easy to use. I was told that I’d be notified by Virginia Air Conditioning. They called within two days and made the appointment. Then they came out within a week. They were very nice and they eemed to know what they were doing. Our air conditioner is working great and we haven't had any problems since they've replaced the condenser. It was very hot and we were melting. So, now it's livable here. I'm very pleased that we have American Home Shield.

We've had Myers Comfort Specialist come out twice for the air conditioner and they were very nice and friendly. I'm still not certain our issue’s resolved, though. The air conditioner has gotten better, but it has not been able to keep up with what we've set it on and I'm giving it a couple more days to see if it catches up. To submit my claim, one time, I called, and another time, I did it online. At one point, I had an issue with the website and I couldn’t get it to work properly. Still, I would definitely recommend American Home Shield. I have had constant problems with a fairly new house and I wish I'd gotten it a long time ago.

ReKey was very prompt. They got us scheduled right away and got there. The guy was very courteous and was in and out. This is our first positive experience with American Home Shield. The very first one we had scheduled was for our water softeners and that was a dud. American Home Shield scheduled it and told them exactly what it was with the company. The company come out and said, "Oh, we don't service that." They literally just walked up and walked out.

We have used Home Shield several times for different things after we bought this house and moved into it. They had to replace a microwave here and put a coil in the air conditioner three years ago. Recently, our central air conditioning unit went out. I made the claim and then I got a text message from Home Shield that said they contacted H. D. or I can contact them. At that time, where I lived at, it was 105 degrees. It was on a Friday night. I told them we needed some help and to figure it out. I called the number that they gave me and talked with the service guy who was on call. He said, “Well, I can't come out tonight. I can come out first thing in the morning.”

My air was blowing, but there was no cold air coming out of my AC unit.The company American Home Shield sent out was able to fix the issue temporarily. A day or two later, the guy had to bring a part back and replaced that part. About two weeks later, another part went out on the unit outside and he came and fixed that part. He was here five minutes. The service was really good. He was really friendly and professional.

Submitting claims is simple when I do it online. But to call in, I have difficulties with the person understanding what I'm trying to explain to them. They don't give an option for a company to use. They just pick a company and that's who they send. American Home Shield should give us more options as far as vendors and if we're not satisfied with a particular vendor, they should allow us to choose another vendor versus if that vendor comes out and say the same thing, then we're gonna be charged, thus allowing us to have a second opinion if we don't agree with what that vendor was saying. Other than that, I hadn't had any issues. A lot of the things that I have put in for service, I've had quick responses, except when it comes to my air conditioner. They come out and do the work. Recently, the guy from Midstate Appliance Repair came out and fixed the appliance issue. He handled it pretty well.

I had a claim with American Home Shield on a plumbing issue. They sent Redman Down South Enterprise and everything went great. They had masks on when they came in. They asked a question, “Was anybody here?” They kinda just stayed away from us. They asked us if we could stay in another room, which we did. The problem was in my utility room, so we stayed away. The plumbing was repaired a long time ago. But now, I'm waiting for them to do the drywall work. I called American Home Shield, they had to cut a hole in the wall to make the repair, and that was done promptly and done well. It’s not leaking. I’m just waiting for American Home Shield to get me a contractor out to close in the hole.

We moved in our house and we were having trouble with the AC actually starting and working. But we had been working a lot and we hadn't had a second to put in a claim with American Home Shield. When we finally had a few days where we could, we filed a claim, which was one of the easiest online things I've ever had to do. When AllTech got here, Matthew was very nice and very professional. He found our problem right away. We needed 3 ½ pounds of Freon put into the system because it didn’t have enough in there to get it to cool. He tech put it in there and it started working a couple of hours later. I got everything fixed within 48 hours of filing the claim. We’re probably gonna end up renewing our warranty after this year.

There was an outlet and a closet light in our daughter's bedroom that weren't working. Associated Electric showed up, fixed the problem and left. They were very professional, courteous and excellent. The lights have been working properly now.

Our AC wasn't working. The website of AHS worked okay when I submitted a claim. The service provided by the contractors that came was great. No issues since they came out. Working with AHS has been good, so far.

J&S All Tech came when our air conditioning unit went out and the service was great. One day, it was blowing cool then it got a little warmer and then it started to blow hot air. I thought it was an easy fix, but when the tech came initially, I wasn't there. My boyfriend was there, so he explained to my boyfriend that the compressor was out. He also had to get a part to get the unit going and he had to wait till the piece came in.

I’ve been with American Home Shield for nine years and everything is nice. Both the contractors and the service are good. The technicians from Affordable Appliance Repair did what they had to do. It took a couple of days for the parts to come in but when it came, they came and fixed the appliance.

My unit was leaking and making a really loud noise. Submitting a claim for it online to American Home Shield was very easy. Their contractor Sears came out and the tech who came said that a fan needed to be replaced. He got the parts and mailed them over to our house. Then, he came back and fixed my unit. Now, everything is working. I appreciate my AHS warranty and I'm really glad we have it to quickly get our appliances fixed. The peace of mind it gives has been good as well.

There was a leak underneath the sink which caused the center island to flood. So, we couldn’t figure out what that was. There was also what was a blockage. Adam, the rep from Hers and His Plumbing, fixed that and then also determined that the disposal needed to be replaced. So, he replaced that. Then, on a secondary call, he found this massive clog in one of the drains underneath the house, which was causing the actual issue. He took four hours and I was shocked. I thought he was gonna say that that was all he could do but he still went under the house.

American Home Shield provides good service. I did a claim on a weekend and I had to wait until Monday for the contractor to call me. They came out on Tuesday and were able to repair the unit. It's working okay now.

Everything went very well with my recent claim with American Home Shield. The burner of my oven had burned out and needed to be replaced. Submitting the claim to AHS was very easy to do and their response time was quick. The tech they sent, Vladimir, was very knowledgeable and enjoyable to have around. He was really helpful and explained everything. As a precaution for COVID, he stayed away from us. He was easy to work with. The oven has been performing well since he came.

The latches had broken off our windows and they don't go up and down anymore. American Home Shield told me that they do not cover windows. So, instead of having their contractor Edelen Door and Window come, we decided to go to an independent contractor and pay for the work ourselves. We also had a washer claim and I wasn't satisfied with that either. Home Shield sent a contractor out and put a unit in that sounded just as bad as the one I had. So, I called them saying that while washers make noise, they aren't supposed to sound like a steam engine. I hope Home Shield does good by me with my air conditioners inside the house that are 17 years old.

I had a warranty through Home Shield before and everything worked out well. Also, I'm a realtor and we use them a lot. Gimino's Appliance did a great job. The tech showed up when he was supposed to and found the problem. He had a mask put on. We got the part within a week and he came and the problem was resolved. I’ve been with other home warranty companies and it was terrible. I was pleasantly surprised.

I had a dripping water heater. Submitting the claim was easy. And then, The Lindsay Company came out and all the problem was was my drain valve. There was something that had failed in it. It took the tech about 10 minutes to correct it and it's okay now. Home Shield has been great and saved me money on a lot of situations. They've been very helpful and very professional in all situations.

American Home Shield has done a really good job for us. We had another company before them and they were terrible, so we decided to switch. Some friends of ours had American Home Shield and they told us good things about it. We did a service request and the tech showed up on the day of the appointment. It took a little while, but I’m sure, with the summer, everybody's got things going on. The tech knew what was wrong with our spa pool and said he had the part with him and he fixed it the same day.

We filed a service repair 8/15/20. We got an immediate response stating that the contractor had been assigned. It was for our a/c. It went out on Saturday and the temp was 109. We called AHS that same day to advise them we are 2 senior citizens and the temp inside the house was now up to 90. The rep said he would assign us the highest priority service call and that we could call the contractor assigned to get an update on arrival. We called the contractor 4 times, each time just getting voicemail, so we left messages. Since it was the weekend we decided to call again on Monday. We called 3 times on Monday and each time just got voicemail. We call AHS to get an update on what was going on. We had to go to a hotel for Saturday and Sunday nights because we could not stay in the house due to the extreme heat.

AHS finally refunded my service fee which I very much appreciate. I just wish I hadn't been pushed to write a poor review. They really do need to do something about their customer service department. There needs to be a way to connect with them when there's an issue.

Spent a total of 5 hours on the telephone with AHS trying to follow up on a service request for our A/C that was originally opened online. AHS has a long waiting time of over an hour to talk to a customer service representative. However my call was dropped twice by AHS which meant I had to start again!! AHS has a really bad reputation and none of the local HVAC service companies are willing to work with AHS to even obtain authorization for the work which would be paid by me first! This is the worst customer service experience I have had in quite a while.

I have had American Home Shield for many years. Up until recently, the service was pretty good. However, during the coronavirus, customer service has deteriorated greatly and it has become almost impossible to reach a representative on the phone or to get a problem escalated or resolved. I have been waiting since June 21, 2020 to have my microwave repaired. It is now August 18, 2020 and I have no update from AHS. The contractor does not respond and many calls and re-submissions of my claim to AHS has yielded no result.

We have had American Home Shield since 2000. At first something would fail, pay the deductible and within 1 ~ 2 days it would be repaired or replaced. In the last 2 years, it's different. Call 'em up, pay the deductible, and maybe within 2 ~ 5 days it might get fixed. My current "open order" is for AC work. Started on 8/15 when I paid deductible. Supposed to get fixed 8/17. No one showed up. Grab the phone and give AHS a call. 10:35 AM ~ 12:28, then got hung up on. Again, called at 1:05 PM and I'm still on hold at 1:45 PM. They will take your money in a heartbeat. Good luck getting them to service your equipment in a timely manner.

We took out a home warranty policy a few years ago and haven't had the need to use it until yesterday when our AC unit stopped working during a 115 degree heatwave in Phoenix. I filed a request and was informed that it would take 24 hours for a service call. When I tried to reach them to see if there was an emergency AC repair service that could come out I was placed on hold for an hour. When the agent finally came on, the connection was so poor and the agent spoke such broken English that I could not understand her. I asked her to call back which she never did. I put in another call and the same story over again. Finally I called a random company that I will end up paying for out of pocket. A home warranty company needs to be more accessible and be able to give options of companies to service a complaint, especially when the house is already 95 degrees and will increase as there are extreme heat advisories for our area.

I submitted a claim to AHS over the internet when cold water wouldn't stop going on one of the nozzles in my bathroom. Their contractor from American Plumbing & Drain came out when he said he was coming. Things have been fine since then.

We've had this an American Home Shield home warranty since we bought our townhouse in October 2019. The good news is the seller included this in our purchase, the not so good news is I'm glad I didn't pay for it and will definitely not renew. The upside is if you have something break unexpectedly and you get lucky and they approve your repair, you'll come out ahead and save money.

I like American Home Shield. It's working out. We had a tech from Cozy Comfort come in and said that there was none of the air conditioning coolant stuff in our AC. So he just added Freon and it worked. He also checked and he said to call back if there was a leak. He was also wearing a mask.

My air conditioning unit went out. I called the phone number of American Home Shield to submit a claim. They told me to expect the contractors within the next 24 to 48 hours, and it ended up being 24 on the first time. On the second time, it was 48. The contractors that came were good people. I was told that it was an evaporator coil that needed to be replaced and he replaced it. Then, we had another issue that was related to it, where another part had to be replaced. At the time, it still was 97 degrees out. So, he had to come back out and repair it again. But at the end of the day, it works. I've had a good experience with American Home Shield.

A-US Air Conditioning had a very good tech go out there and take care of the issue. He called and said he was on his way. He got there on time and jumped right in. He then found the problem, went and got the part, fixed the problem, and then waited and verified that the house was being cooled down like it was supposed to. And that was it. It went very well. He had a mask on. Home Shield does a pretty good job.

The main breaker box in the house kept going off by themselves. That would put some parts of the house out of electricity. So I would have to go outside to the garage and turn it back on. I contacted American Home Shield about that and their agent was very good. The agent said that Kintz Electric was going to contact me within the next 24 hours in which they did. American Home Shield sent a text message with the information of the company and then the personnel from that company texted me too. I scheduled an appointment with them, which was four days later.

My air conditioner was leaking into the house. American Home Shield did wonderful. They got somebody out and took care of the problem. The tech was very polite and very professional. He wore his mask and was very conscious of the social distancing.

Our kitchen sink was backed up. The claim submission with AHS was very easy and they found somebody to come out. I had to call the contractors but that wasn't a big deal. Sancho Services got out as soon as they could and the tech was in and out in 15 minutes. I haven't had a problem since.

The pipe under the food processor was leaking. Every time when I use that, the water would leak a lot. When I would turn on the dishwasher, there was also a lot of water leaking under the sink. Honest Plumbing came out and ended up replacing the garbage processor. Everything is working okay now. When I submitted our last appointment, I didn't know that I had to call them to set up the appointment. No one called us. It was about one week, and then I realized why I didn't receive a call. So I called them and the only time slot available is the Friday on that week. I called on Monday. So, I waited two weeks before the final technician came.

When I bought my house, I googled what are the best warranties and American Home Shield came up at the top, so I went with them. Recently, I submitted a claim and the contractors called me back quickly but they said it was gonna be a couple of days before they could come out. When the contractors came out for my recent claim, they were really great. They got there early, were on time, fixed the issue, told me what was going on, got on out, so it was really good. They also came with a mask. I didn't have to remind them. The fuse of our AC was blown and they fixed it. It's been working ever since.

I tried to submit the claim for the AC on the phone but it was taking too long and so, my husband did it online. But the AC is running great now. We've had American Home Shield for years and it's a great service. The experience with them has been good but there's always room for improvement. We’ve had AC issues in the past and sometimes, I would prefer to have at least the same organization come back out to my property instead of having just random people elected. Because in the event that something happens, I don't wanna be liable. I'm paying $75 every time. A couple years ago, something had to be replaced but I could not tie it back because it was two different AC people coming out.

This is the second time that Air Connection Mechanical came out and they did a better job than the first time. The first time, I had no AC. It was not cooling. The first guy came out and he was a very nice guy. He said that it just needed a booster. He put a booster on it and that was it. A week later, the air was not working. It would work every once in a while, then it wouldn't work. Finally, it broke again and I had to call American Home Shield to send them back out again and pay again for it.

The previous owner of the house used American Home Shield and I just went with that. It's been good and submitting claims has been very easy and straightforward. I’ve had three people come out since I moved in and everyone has been timely and I was satisfied. Something with the water supply was shut off and North Bay came for the dishwasher. The tech was very prompt, resolved the issue efficiently, and I haven't had any problems since. He was also wearing a mask and we social distanced. I had had plumbers come out earlier for the disposal as well, and the issue might have been related.

The disposal stopped working and Circa Mechanical came when they said they would come. They were very good and professional. The technician unstopped it. The disposal has been working great since. American Home Shield had the best reputation. Their website is great.

Circa Mechanical was very courteous and professional. They went above and beyond and they were very helpful. I haven't had a problem since the repair. Overall, American Home Shield has been wonderful. I normally submit claims online and they have been very friendly and kind. They were also very fast.

American Home Shield's service was great. On the home that we're living, they've done the repair. With the rental property, they're waiting for parts. Their contractors are pretty good and knowledgeable. The only thing is the selection where you put in for the work order. If you put other to define what's wrong with it, it doesn't fit that category.

Our air stopped working and we filed the claim with AHS online. It said that I would get a call within 24 or 48 hours and AC Doctor came out quickly. They worked on the AC and they thought they fixed it but they ended up having to come back and replace the condenser water pump. They did great and they were very responsive. Everything works now. Having AHS is worth the money.

My outlets were not working at all. Getting someone dispatched here didn't take a long time at all. The young man that came told me everything, what was done and he showed me which outlets were connecting and why they weren't working. He was very professional. Everything's fine since then. I was satisfied with American Home Shield.

We had two issues. One was a toilet that was running and the other was a broken nozzle on the kitchen sink. American Home Shield sent Keilly's Plumbing and they took care of both of them without any problem.

Our small air conditioner was not working and the technician had to replace the fan motor and the capacitor. He was professional and since then, the AC has been working very well. American Home Shield is one phone call away and each time we’ve used them, it has been very easy. They’re good.

Southern Comfort had to come out three times before they got the AC fixed. It was obstructing the water back outside, so it kept cutting off. The overflow thing kept getting filled, so it would cut the air conditioner off. When the guy came out the first time, he said it was the Nest thermostat and it wasn't. When he came out the second time he said the overflow valve is setting the AC off. But then they had to wait to get approval for the parts from American Home Shield so it ended up being another week and a half. Then my girlfriend ended up calling Southern Comfort. They came and fixed it. We were without AC for almost a month. They did not wear masks and I told them for about four times to wear it.

We called them when the dishwasher didn't work. I spoke to somebody and they did what I needed. Sears came out and they were fine. The dishwasher is working.

Our washing machine wouldn’t work. We could not get it to work. We had a guy stop by and he said, “It’s not good. You got to call.” So, that was when I called AHS. Then the contractors of AHS came out. He said it was shot and it was no good. I said, “Shouldn’t you fix it? He said, “I don’t know. We’ll let you know.” Then they came back and said, “Okay, it’s repairable.” So, when AHS asked, we ordered one online, which was great and it was delivered perfectly on time. Two guys showed up and installed it. Everything worked out perfectly. I was really happy about it.

Initially, I had experienced a complete loss of air conditioning. Shamanski came out very promptly and they gave me a charge of Freon. That seemed to hold me for a little while. Then about two weeks after their visit, I had the same situation occur. It wasn't Shamanski's nor American Home Shield's fault. There was a leak in the system that they did not know existed until the second time the situation presented. Shamanski came back, evaluated what the situation was, told me that I needed a part, and was very candid with me that because of COVID19, manufacturers of those parts were seriously backordered. They said that they would have Shamanski call me and talk about it, see what the possibilities were. They came back and said that indeed, those parts are backordered and they don't know when they would get them. It could be anywhere from two to three weeks before the part even comes in then they'd schedule.

It was very easy to submit my plumbing claim with AHS. The very first time I did it, I ended up talking to somebody offshore and it was really difficult. But once I realized I could do it online, it made it fabulous. I was able to submit the claim online and it's one of the reasons that I decided to renew my policy for another year. Tuffy Sewer & Drain came out and they employed safety precautions. They went straight down to the basement and they did a great job. They found the problem. It was the floor drain and they fixed it. I love this service AHS provides. It's an older house so it has given me peace of mind knowing that I have it.

I really liked the contractors that came for my AC unit. They were very nice and very informative. When I asked questions about what was happening, he took time to explain things to me. Then when my brother called, he took the time to take the telephone call from my brother and explain to him what was happening. He also had on a mask and coming in, he put on things over his feet. He finally got down to what the problem was. Apparently, there were two issues and one occurred, he said, when they replaced the Freon in the condenser so he fixed it and everything is working really good right now.

The drain for the washer was clogged up and On Time Plumbing came out. They were very nice and they fixed the issue.

I have two policies with American Home Shield and they've been good to us. We got them when we bought this house two years ago in South Carolina and I've had their contractors out a few times. When the heater was bad, they fixed it. I also got a new dishwasher that went bad and I had no problems with them. Recently, May Heating and Air came and they were great. It was just a little component and the guy already had it with him. He went upstairs and changed it, and it fired right back up. He was in and out in like 10 minutes. They were pretty busy though. It took them like a week to schedule me. American Home Shield themselves said that was not acceptable and they tried to find something else. But it was fine. It was our upstairs unit and it wasn't crucial.

Every time I've used B & L Plumbing, they've been amazing. Recently, the tech came in, went downstairs, and was very respectful. And then, he saw where the water heater has been leaking, into the drain near it, and said it needed to be replaced. He then said that he would get the order put in and make sure that everything was good. He had it scheduled for Wednesday to be put in and that was pretty much it. They can't replace it until Wednesday. They had to get in a water heater for it. We're on limited water. It's leaking, but it's still holding a bit of water, enough to take a shower.

I had a stopped up drain and Shields Plumbing was good. They come out all the time. That's one of the fewer companies that services with American Home Shield here in my area so I am familiar with them. I always had American Home Shield for a long time, so if I didn't care for their services, I would have left them a long time ago. They're doing fine with me.

I couldn't get my dishwasher to turn on. The guy from All Star Appliance came in and it turned right on for him. All he did was run it partially through a cycle. He didn't have a problem. It had not been washing very well either. But it seems to be working fine now. He was great, very friendly and nice. The only complaint with AHS is that there had been several times that someone's come out and I've been told that it's not covered under the warranty because it's considered routine maintenance and not things that I would consider routine maintenance.

I called American Home Shield and told them about my appliance issue. They said they set me up for an appointment and they called Schubert's Appliance Repair. They also let me know when Schubert's was coming. They gave me their phone number if I needed to call them. They took my deductible over the phone with my credit card upfront. It went pretty smoothly. They did pretty good.

We had and issue with the garbage disposal. It was getting stuck and it won't turn. The plumber from A & M, Mark, came out and fixed it and then he explained to me what was going on, which was very helpful to me. He had on a mask, too. Everything went very well. I really like how quickly American Home Shield responds. Submitting a claim to them is extremely easy.

I'm a real estate agent, and I got American Home Shield for my home so that I could tell my clients how they really are. So far, so good. I’ve been very satisfied. I had a claim on my dishwasher that seemed to not be spraying. I’ve been able to use the AHS website. It was good. A tech from Sears of Conroe came out and repaired it. He knew what the problem was, fixed it, and that was the end of it. It worked.

Bragg's Appliance came out for our dryer that wouldn't turn on. They replaced one part, saying that if it went out again, it was probably another part but sometimes, it's not always the other part. So we should test it and run it. If it messes up again, I should put in the second request and he would come back and fix it. Then it was the other part. So he had come back and replaced that in a timely manner. It was very nice. It worked fine. As far as American Home Shield, I like that I could just pay $80, and they can come out and fix an issue. I they can't fix it, then it'll get replaced.

Every time I've had any type of home warranty service, it has been through American Home Shield. For my North Carolina house, I've had them for well over 10 years. For my current residence, I've had them for less than a year and for another residence in between, we've had them for about seven years. I've never had any complaints or issues with American Home Shield. I had to use them for my primary residence as well, for HVAC, and it took a couple of tries for their contractor to come out. But every time, whether I was working with AHS or the company that they sent out for this particular residence, everything was fine.

JR's Appliance came in and tried to replace almost every part of the dishwasher. However, I don't have clean dishes coming out 100% of the time, even now. As far as they go and mine which had been a fully operational dishwasher, I'm still not happy with it. We've tested it out a couple of times now but it's still not effective. But the service was great.

I called AHS to submit a claim for my dishwasher and they sent somebody out here. The contractors that came were very good. They fixed it. Sometimes my experience with AHS is good, sometimes it's bad.

AAA Appliance Service came out and was able to resolve my claim. I had American Home Shield do something a year ago on a different appliance and I was very pleased with the technician. He knew his onions and was able to repair this thing right up to factory spec, if not, even closer.