American Home Shield Reviews

I've had two claims with American Home Shield so far. One was the dishwasher and the other was my AC unit. They were both done about the same time. I was impressed with one technician but not so much with the other. He spent a lot of time on the phone. Both appliances ended up having to be replaced. My dishwasher claim has been completed. That took a couple of weeks and it wasn't bad.

A contractor came out for the heating and air. When they looked, I have to have a whole new system inside. American Home Shield ordered it but they didn't order the right thing so they are in the process of getting the correct unit. I also need to put a call in because I've called them and I don't know that they've done anything with the plumbing. I've been the one that's had to reach out and do all the calling to ask where the contractor is and when they are coming.

The fellow that was sent here had a problem getting a part, but he kept me informed. He also informed me of the timeframe and when he would be here, and he was exactly on time the time he told me he was going to be here. He did the repair in three hours. I had a good experience. I would recommend American Home Shield. The first policy was bought by the Realtor when we bought the house. Then I had an issue and it was taken care of. So, I renewed the next year, and it's a good deal.

AHS has been good though it is a little more expensive than I would prefer. When I started out, it was about $49. But it's nice to know that if something goes wrong, I don't have to worry about it. My dishwasher and my dryer went out at the same time so the contractor came out to take care of both of them. They thought they had fixed the dishwasher. They solved one problem but I guess there was more than one problem with it and I wasn't aware of it. I called them back out and they came back. They took care of everything. However, I don't think my dryer is getting as hot as it used to. It seems like it's taking longer for things to get dried.

American Home Shield was one of three on Google, so I picked them. They covered sewage ejectors and the basement (which some don't). Since I have that, I needed AHS. One time, I submitted a claim for a garbage disposal clog and a couple leaky sinks through the website and it was fine. The repair guy was good too. I'd recommend American Home Shield.

Scott, the tech who came, was very professional and knew what he was doing. He let me know before he was coming. He called me when the parts came in. He let me know what was wrong, and he came right away to fix it. I was very happy about that because this is the second claim on this. Submitting claims has been great. I do it online. The day I put in a claim, I get an email, and the next day, I get a call from the contractor. American Home Shield is one of the best plans and they stand behind their work.

Everything went great when Superior Electronics came out for the dishwasher. They diagnosed it and ordered the part. Came back about a week later and fixed it. And it works fine. Plus he was early one day and exactly on time the second time. Timeliness was great. The downside with AHS though is they're sometimes hard to get ahold of. They like to do everything by email as opposed to by phone. So, finding a phone contact can be difficult. In this situation, the first person that they put me in contact with wasn't returning my call. So I called and they put me in contact with Superior Electronics and everything went fine, after that point. I've had a couple of other claims with AHS in the past and I haven't had any issues with them. Everything has gone pretty smoothly.

All the people that came were respectful and worked efficiently. The two people had to come twice because one appliance was gas. It could not be done in one day, but I understood that. Overall, I was very pleased. My appliances are definitely better than before too. In fact, they were far gone, and they ended up having to be replaced. The ladies I talked to to pick out the appliances and arrange the scheduling were very helpful. Everything went smoothly. American Home Shield ​was worth doing, for peace of mind, and they work well with the customers.

American Home Shield has a good website. All our claims have been put in online and the company that's tagged either texts or emails us or both about how something is going. All the companies that American Home Shield assigned to us and had come out were really good. They are on their A-game and hopefully, they'll stay on it.

Both of the technicians I had were great. They explained everything to me and it wasn't that I was in the way because I was asking questions. When they said I needed a new dishwasher, American Home Shield automatically sent me the app to shop to find one. When I found it, they called me and told me who would be delivering it. Then, when it was time to get it delivered, they called and told me that the company Dirt Cheap would be installing it. I called Dirt Cheap back the day I got it and they were out the next day. They even worked with me because I had to go to the doctor. So, they made sure the technician came after 2 o'clock.

Everything's good with AHS. The tech fixed the washing machine within a matter of 30 minutes.

I did a claim for my dryer and the guy who came was nice and professional. He caught some people by surprise because my mom had just passed away the day before. He fixed the problem and was very proper. I was perfectly fine with everything that was done. I'm looking at my dryer and it's going round and round. It doesn't say F04. American Home Shield has been great. They send out somebody and we just have to pay a particular fee.

The air conditioner compressor just kept running for about two and a half hours. That was too much 'cause I'd either get a fire outside or my compressor was going to burn out so I turned the system off. I contacted American Home Shield and asked them for service. The guy came and took a look at the thermostat. Then he went outside and looked at the wiring on the AC unit. He saw that a wire was broken so he repaired that and reset everything, started it back up, and it's working super good again. He just knew where to go. Another thing he did was he checked out the AC vents in the ceiling after he turned the ceiling on to check and make sure that the volume of air and the coolant were being cooled correctly. Everything was okay before he left. I'm glad he came out quickly. American Home Shield is good insurance. I got my neighbor hooked up on it.

The compressor on our refrigerator quit working and that would have been a $1,000 repair. With AHS, I put out a whole 500, got 900 back, and they did the work. Everything went perfectly. The repair man was fantastic, great, clean, courteous, and polite.

The people who came through American Home Shield fixed the problem that I was having, and they were polite and timely. They really did great. They didn't have good reviews so I was shocked. We've not had the best experience before with AC people through warranty companies. So, I was expecting the worst, and they surprised me. Everything was great.

We had been with American Home Shield for many, many years and then our renewal came up, and the prices were almost double. So we left and went to a different home warranty for about a year. We were surprised that my neighbor told me that she had just signed up with American Home Shield, and it was back to the price that we had been paying for all those years. So I looked into it and the prices had come back down to normal. So then, I cancelled the old service and came back to American Home Shield. The only thing I was disappointed in is that they tried to double our prices, and then ended up coming back down anyway. But we are happy that we're back.

We called one time about our fan on our furnace and the people came and checked it out. They said our fan needed cleaning and that we weren't covered for that. Of course, we didn't know it. I called and asked if AHS could send me my policy by email 'cause I didn't have mine. They haven't done that yet. Then they said they would mail me one, but I haven't received it as well. I thought we were covered and I thought we had the better plan. We had to pay someone else to come out and clean our fan.

American Home Shield has been beneficial because all I have to do is probably put in the order. The bathtub faucet was leaking and the plumber came in within three days. That was the only schedule available but the plumber fixed it.

American Home Shield has a lineup of different companies that they use for different things. I don't have to go and search for a contractor. They just send them to me. It doesn't take a lot of time to get things lined up and I'm very happy with them. To fix anything in the house, it's $100 just for most people to come out. But with American Home Shield, I pay $75 and they repair whatever needs repairing. If something needed to be replaced, they would replace it. When my air conditioning stopped pumping cold air, the technician had to go up to the roof and there was a fried wire that was connecting into the unit on the roof. He fixed it and then he picked up on another problem that I wasn't even aware of and fixed that too.

We learned about American Home Shield's services through my sister and her husband and my parents. They have the service. We decided to go with that service as well because before, we didn't have anything like that where we lived. It's nice to have that available. We initiated a call for our appliance in August. We didn't have any difficulty with the claim process and American Home Shield has been good about it. It's just getting to the root of the issue.

I had a pump house that had a crack in it and it was spewing water out. The tech came in and he replaced that. There was also an O-ring and an actuator that needs to be replaced. He replaced that too. Everything is working very good now. ABNation is very professional. They come in and they do a really good job of diagnosing what's going on. I've also never had a problem with them responding. They always show up on time.

American Home Shield has a good program and I like it a lot that when you log in online, automatically, they give you a vendor who’s coming out. Now, they even have text follow-up so you can log in. You get the text messages and lets you know that the contractor is there. With AHS, I don't have a wait. I have never had any issue with an AHS contractor. Lowery-Clarendon Heating was a great contractor. I love dealing with him. He came out and did all the troubleshooting of my system. He took care of everything and he went above and beyond. He double-checks everything. If you want to watch him do his work, he'll take you around and show you everything that he's doing.

I wasn't getting any heat and/or AC ‘cause it all ran from one unit. So, the heating fan or blower fan had to be replaced. Myers Comfort Specialists was dispatched and did the job that needed to be done. I had to use American Home Shield again for a plumbing issue. But the issue wasn’t doing the same thing. When the plumber came, there wasn't too much he could do ‘cause it wasn't making the same noise. I didn't have the same problem all of a sudden. He told me I had up to 60 days just in case it started doing the same thing again. Just record it next time.

We bought a house and as soon as we used the master's bathroom, the pipe started leaking. The water from the drainage from the bathroom started falling one floor down on my kitchen. I submitted a claim with AHS and the service provider reached out to me really quickly. They came out two days later and so far, everything seems to be working great.

I put the request online to have my locks changed. The company sent me a text message confirming that I scheduled it and confirming a date and a time that worked for me. They came out and completed the service for me. I'm new to the process, but overall, it's been a good partnership with American Home Shield.

The technician who came for my recent claim to American Home Shield was on time and efficient. We talked through the system. I went through the email, and I set up the schedule for when I was off. I gave them several days that I could be available. They picked one and it worked out fine.

For the most part, American Home Shield is good. But sometimes they don't always have a contractor available right away. And I have to be pushy about trying to find another contractor. My refrigerator was out for a couple of weeks. I had to go and buy a backup refrigerator. It took a long time for somebody to come out. And then people didn't show up. I sat at home all day long. Couldn't go to work that day. But it ended up working out. Somebody was able to come the day before Thanksgiving to get our refrigerator fixed. AHS should have more reliable people.

The clothes dryer started making noise so we called American Home Shield. They got True Vine company come out and look at it. Unfortunately, they had to come out three times before they could fix it. The first time, the technician said he didn't know what was causing it. He thought it was a roller and he replaced that. He also said that the motor mount was bad so he tried to straighten that up himself manually and then it started making the noise again. In fact, it locked up the second time.

There's so much work going on now that you can't get anybody to come out the same day through AHS. But recently, the toilet was leaking and when we called them for a service, the techs they sent were pretty good. That was a quick service, too. But they're going to have to come back on Thursday and fix another leak.

My experience has always went well since we've been dealing with American Home Shield. The contractors come and do what they have to do. They call before they're coming. They abide by whatever they say they're gonna do. American Home Shield is a reputable company. I would recommend them because they do what they say they're gonna do, and they also replace appliances as needed. So they don't give you a run around.

I called AHS's main number and reported what the problem was. They gave me a claim number and told me who was going to be assigned to it. They also told me that they would contact me within 24 hours. They picked super good people for the dishwasher that quit working. Out of however many years I've been dealing with AHS, they've been super good except for one deal. A guy came out for my power ventilators. I couldn't get him and AHS had to send somebody else. A week went by and it was somebody they were trying. I told them anytime it takes a week for somebody to come out, don't even call me. I'm not interested in them.

American Home Shield has resolved my complaint by refunding my service fee and paying for two new ceiling fans for my family.

Avoid this company. Had techs come out 4 times to diagnose an issue with a refrigerator. After replacing parts on multiple visits without resolving the issue they denied the claim stating the fridge was abused. Agents refuse to put you in contact with a supervisor when one is asked for.

The gas company came out when I submitted a claim with AHS. There was a gas leak between the hot water tank and the gas plumbing. But, they said that it’s a plumbing issue because it’s pipes. One Flush Plumbing came out and I love them. They were great guys. They were very accommodating and informative. They also fixed the entire problem.

We got American Home Shield last year. I'm not too good at fixing things and I need something to protect us in case something happens, so I've renewed them. I just call AHS and then they'll call the person and they’ll call me in a day or two. I had repair people over for simple things, but it was stuff I didn't know that I could have probably done myself. When my thermostat had a low battery, I thought the batteries might have been in the attic or wall. But the tech helped me out. After he showed me where it was, he showed me that they had newer models that I wouldn't have to worry about the battery. He replaced my old thermostat with it.

I scheduled a pre-summer HVAC unit tune-up that American Home Shield was offering for $75. It was a great deal and it was just a couple of quick clicks to go ahead and get that process started. Oasis Heating and Air Conditioning of Oklahoma sent out a technician and he found that the condenser was faulty. He replaced it and in doing so, had to submit it and do the process through his company and American Home Shield. The communication that the technician provided was fantastic. He let me know the steps along the way in terms of what he was doing and he kept me in the loop. He took care of as much of it as he possibly could.

I'm still in the midst of trying to get American Home Shield to help me fix my dishwasher, and they're having trouble doing so. There's a piece that's leaking from it. AHS sent someone out to come try and fix it. But our dishwasher didn't have a readily available serial number that the repair person could use to punch in to find the exact part that they needed so they said they weren't able to fix it. But they said that AHS should be able to send someone else out who could potentially fix it. I call AHS every day and they tell me that they're waiting for another person to be authorized to come out and it should be authorized within 24 to 48 hours, but it has been over a week and nothing has changed.

The beginning with American Home Shield was a little rough with my paperwork. In the end, they fixed it, but it should have been activated right away. But I had to wait three weeks because they kept telling me I wasn't active, but I was active. When I sent in a claim, the first person that came was very good. I had a problem with a leak in my refrigerator and he diagnosed the problem. He fixed the problem. Then I had another leak. So I re-called again and they're coming out. The service is very good. They're very clean. They cleaned up after themselves. The company itself called back right away, but my understanding is that the appointment was supposed to be within 48 hours. But the appointments they scheduled me were a week out. So I called two days ago and my appointment is not until Monday. They said they're very, very busy and they can't come out any sooner. But they were very nice on the phone.

I'm happy with American Home Shield. It has its ups and downs though. There are some things about it that I don't like. The policy is that once you call in a work request, within 24 hours, you should hear from the contractors. Sometimes, it goes longer than expected. They need to work on getting the contractors to abide by the standards. I understand there are a lot of work orders to put in, but the contractors should inform AHS when they can't fulfill their obligations. Recently, the waterline somehow got clogged up and water was leaking inside of the refrigerator itself. But the contractor knew exactly what was going on. He went right to the source.

My air conditioning was repaired last October incorrectly, which destroyed many parts. October is fall and we don't use the air conditioner in the wintertime. When I turned the unit on, it seized. When the new person came out to look at it, he said whoever repaired it the first time did not repair it correctly and they caused the whole engine to seize. He replaced the motor and the fan 'cause that was seized.

The heat had gone out on a Saturday morning. The contractor wasn't able to get out here till Monday to fix it because of the time constraints. But they fixed the problem in five minutes when they got here and explained it. They knew what they were doing. A shut-off switch got blown out because we had a bad windstorm prior to that. We had called for another company, not American Home Shield, on our own to get it fixed beforehand but they were completely incompetent. We had also called American Home Shield about a sink issue but it wasn't covered. Still, it pays to have American Home Shield though I had difficulty understanding the woman on the phone. She spoke English but I couldn't understand the accent.

Our air conditioner went off in the middle of the night and the technician came within the window that we were given. My husband said that the gentleman was very professional.

We purchased a home that was 25 years old and has had no updates, so we figured it made sense to buy a home warranty. Recently, my husband requested for service because the side of our dishwasher was leaking water. We have some other things too and we have to pay 100 bucks every time they come. Our furnace has been frustrating because we've had to have people come out here five times. It's still in the wintertime, and it doesn't work properly. Apart from that, my interactions with the contractors have been good.

I've used AHS many years ago, so I decided to try them again. I had a water heater go out, so I called them and they wrote it up as water heat. It took three weeks to get somebody to do anything about it then finally, I got a little irritated and told them what I thought of their company. They said they needed to send somebody else out to come look at it and I told them that the plumber they sent out already temporarily fixed it. He was waiting for them to approve it. But they had to disregard the first time they came out, sent somebody else out to turn around and replace the water heater which had already been temporarily bypassed because their people wrote it down as water heat and not water heater.

We had a gas leak in the house and that claim didn't come out very well. The contractor made it clear that they would repair the leak but they wouldn’t find it. I had to have a plumber come out and find it. It was as easy to have him fix the leak as opposed to going back to American Home Shield. I thought it would be covered by it but there's always the fine print. I should have read the contract before I thought of calling them. With the exception of the gas line, I was fairly pleased with American Home Shield. We had our washing machine which was quite old die and that claim worked out very well. They gave us cash for what we would needed to buy a similar machine. They didn't replace it with all the upgrades which I understood. The other claim was for a water heater. I also took a cash settlement with them as opposed to having to have their person come out.

We've had a number of claims that we've had to pursue and they've been great on every one of them. We're really happy and satisfied with AHS. They've taken care of all the issues that we've submitted. We had a problem with our air conditioning where it was not cooling off. Apparently our coil went bad, which is a pretty expensive part of the system. They replaced it and filled it up and everything works great. So we were really happy about that one.

The fridge was not turning on and the contractor that American Home Shield sent out is a very good company. The technician is very good. He explained the process. Everything wasn't done the same day and he explained they had to get parts. It was excellent work. American Home Shield has improved because I've had a lot of back and forth with them in the past. But this company they sent was able to work on things efficiently. Also, American Home Shield responded quickly. But I have a problem with the claim for my stove. I called the company because I thought they didn't come back. But I was informed that they have ordered parts and they're still waiting for that, and that American Home Shield is the one who buys the parts. They told us they will come back out when they get the parts.

I was having some problem with the toilet. The tech came and looked at it and changed something. It helped, but it didn't quite fix it. So, then he had the follow up visit. The second time around, he fixed it. I've had American Home Shield since I bought the house and so far, so good. I've had some bad experiences with some of the contractors, but AHS has been good about sending somebody else and not charging me again. I appreciate that.

We had some stoppage in our line going out to the septic tank. American Home Shield immediately responded that they received the claim that I submitted online. Then they tell me when a contractor is assigned and when to expect their call. Stewart Plumbing came out the next day. I was very happy with their work. Stewart only did the line. But American Home Shield went ahead and had the septic tank pumped the day after Stewart came. Things seem to go out at the same time when you buy them at the same time, and American Home Shield has really helped the pocketbook. This company has really come through for us.

The downstairs air conditioner was blowing but not blowing cold. Ambient Air was out in a couple of days and got it fixed in less than 30 minutes. The claim submission with American Home Shield online was fantastic because it only took two minutes for the whole deal. I had a problem with something else before where I sat on hold with them for an hour and a half.

When the contractor for my toilet first came out, they observed that the nature of the first work order was no longer applicable because they identified they were gonna have to replace the toilet, whereas my first order was more or less a repair. It was gonna turn into a replacement job and they didn’t have a toilet on the truck at the time, they had to come back out. So, it was up to them to reschedule with the warranty company or at least give the warranty company feedback that that was what they were doing. They took a week to do that and then, they got scheduled for the next week. So, the delay would have been on their end.

I had an electrical repair request out and that was with one company who did a great job. The tech came, assessed, and was able to repair the problem. He was in and out within 10 minutes. However, I have had challenges in the past. On my refrigerator claim, It was extremely frustrating that I had to wait almost an entire year before I was given a cash-out to replace my refrigerator. It was during an incident where I had to put my items in a cooler on my patio for Christmas and I was in the middle of preparing a holiday dinner for my family and guests. So that was extremely uncomfortable.

The toilet in my master bathroom had running water. I did a claim online and that was very convenient. A tech replaced the pump inside of the toilet. I was very satisfied with the tech. On the whole, American Home Shield has been easy and helpful.

My son looks after the management of American Home Shield. He emailed the claim first and we were assigned a different company. He called and said he didn't want that company because we had a bad experience with them. He told them who we wanted. Union Services Air Conditioning had been here before, and they're very professional. The tech is very knowledgeable. He called me in the morning, around 9:30, and said he would be here between 11:00 and 12:00. He arrived at 11:30 and tested the system. It was the AC. He found the problem right away, he fixed it, and he was finished in little over half an hour. He was very professional. He was very strict about the COVID guidelines, wore a mask and stayed way back. He didn't even come in the house. He got me to check the thermostat, and he went in the garage and checked the breakers. It went very well.

I like the convenience of AHS. So far, I used it three times. I submitted my claims online through the app and it works well. ​I've gotten the representative to reach out and get me a service person. They’ve come in a timely manner to help me resolve the issue. I have one open thing right now, but only because I'm waiting on a part to be delivered. But everything else usually gets fixed when the techs come.

The service from AHS has been beneficial and a little timely. But one service that I was not impressed with at all was from S&S Appliance out of Alabama. They took a really long time to call. Then, I set up a five-hour window and they never called and they never showed. The system made another appointment for two weeks out and I could never get in touch with a person. This was my freezer. But the guy that came out and fixed it was fine. He was responsive, although he could not fix the icemaker. AHS has authorized me to purchase a new one.

When the water was leaking from the kitchen sink, the repairman fixed it quickly. All went well and we haven't had any issues since.

I have a hot tub and a spa, and the motor went out on it. John had to order the part, and then he came back the next day and fixed it by noon. My wife was happy ‘cause she only missed two days of going out there into the spa. I always like it when John comes out here. He does a good job. Usually, if I put in a claim that night, he calls me by the end of the day the next day. He comes out and checks on it, and he goes to get the part. Usually, he has it fixed the next day.

My AC wasn't cooling and it was leaking water. The technicians and the representative who helped me had very good customer service. The technicians did a great job. American Home Shield is a great service and they did more than above and beyond. Also when your parts are not on the warranty anymore, they are covered.

Beaches Heating and Air came out for the heat pump and they were great. They got out right away because we're selling the house and there's absolutely no time given to get things fixed after the inspection. So American Home Shield understood the urgency of their request. The buyers are happy as a clam. American Home Shield always sends certified people and they get them out as quickly as possible. The people they send are always very professional. I'm very happy with American Home Shield.

The refrigerator would cycle for a little while then shut off. It wasn't consistently cooling. I called American Home Shield and they told me I would get a tech out. The next day, they went ahead and told me who the tech assigned was. They took their fee out right then and there, which I'd ask them wait till maybe the tech came out. The tech came out that afternoon and determined that it needed a part. He did adjust it and it worked for about half a day. I emailed him back. He called me back and said it would have to be the part. He indicated he would go ahead and get with American Home Shield.

Having AHS has been so far, so good. On my recent claim, the tech replaced the igniter on the oven. He did the repair the day that he came. I wish he came out sooner, but a week is fine.

The contractor was great. The unit wasn't putting out heat then it’d go off and the house would get colder again. They figured it out pretty quick and fixed it. Others should get American Home Shield before something goes wrong.

The capacitor in my air conditioning unit was not functioning. I didn't know that at the time so I made another call previously for air conditioning tune-up. The contractor couldn't complete that service and Blessed Cooling-N-Heating came out afterwards and fixed that for me. The AC is now functioning as it should. The repair guy, Aaron, was very nice and cordial. He communicated very well and was very accommodating. He came earlier than he said because he was able to squeeze me in earlier so that was great. The air conditioning fix was my first claim with American Home Shield and the process was quick and easy. They sent text messages keeping me up to date on whether a contractor was assigned and updated through that. The communication was very consistent with them.

We have a microwave that's built-in above the stove. First off, the handle to open the door broke off. Then eventually, the frame around it broke. So, in trying to tape it up, it became very obvious that it was not gonna be reparable by us. So, we called American Home Shield and asked if they could get it fixed. A tech came out and did a phenomenal job. He had to order the part. It is an older microwave. He was very prompt. As soon as he got it, he called and came over the same day that he called and replaced it. He did a great job, and we're very happy.

We have a home warranty with American home shield (AHS) for the past 3 years. We did not need any service until last week and we found out that their commitment and service was a scam. We opened a service request under Electric and Doorbell. They assigned a contractor and these people told us the doorbell needs to be replaced and they said they would be back with the replacement. I received an e-mail from AHS that says "your service was completed, please rate your experience" just after they left our home.

Sears came out for my refrigerator because it wasn't freezing. Everything in my refrigerator's spoiled. They told me they couldn't find the part for the refrigerator. AHS said they would give me money to replace the refrigerator. AHS sent me somebody right away, but they only gave me five days to make a decision about the refrigerator. They also advertise that you can get a replacement compatible with what you have. But the refrigerator that they gave me to replace my refrigerator had an ice maker, but it didn't have an ice maker with an ice crusher and water. So, it wasn't the same as my refrigerator. It wasn't the same brand either.

Our washer wouldn't drain. When the tech got it fixed, the water in there came out onto the floor, which I had a rug. It's a very confined space. He left the rug wet, and we felt that he should’ve got a Shop-Vac and vacuumed up the wetness on the rug. But other than that, he did a great job. I had a very positive experience with AHS. It's worth the money.

The stove had a lot of parts that weren't working right. It's older and American Home Shield couldn't replace the part so they replaced the stove. I thought it was going to be not so great. I needed a new stove and they have a maximum that they'll pay out which is what they offered me. I was happy about that. I've never had to deal with that before with them so I was hoping it was gonna be a good experience, and it was. I would hire the technician even if I didn't have American Home Shield. Not all of the technicians that I've had with American Home Shield have been that good.

American Home Shield is great to have. When my air wasn't working, Harbor Air came out and the tech managed to get it to work.

Every once in a while, American Home Shield does something good but sometimes it's hard to get something done. It took a while to get things happening with my recent claim. It took almost a month. But the person who came out took care of what we needed and did a great job. We also had somebody out from a company a while ago and when we needed somebody again, I called this company and they said that American Home Shield wouldn't work with them anymore. So it seems like whoever works with American Home Shield doesn't work with them very long.

Our water heater had some connections that had gotten corroded and it was right before I purchased the home that we had noticed that. Apparently, the materials that were used weren't the correct kind for the connections and over time, that causes an electrical reaction that causes the pipes to break down. So, the gentleman that came in ended up replacing those connections to make sure we were good to go. He was very kind, very knowledgeable, and very quick. He was in and out. I had one small hiccup towards the beginning of the contract with the company that AHS sent prior to him. but it was not on AHS, it was more on one of their partners who came out and did the repairs. When I explained the challenge I was having in that scenario, the representative I spoke to with AHS ended up refunding a $75 fee that I wasn’t charged a second time for just to make things right. So I appreciated that.

AHS has a fairly inexpensive service fee and then their contractors come out and do more than what that service fee cost. I had a tech from Millenial HVAC for an AC claim. He was able to do something and the unit is working again.

Getting the rekey set up was easy. Ameri-Tech Locksmiths said they could do it and come Monday, the guy came out. It took him 10 minutes and was done.

American Home Shield is worth investing into. Best investment ever. It was very easy to reach out to them. The reps were very helpful and the tech was very professional and clean as well. He didn't leave a mess. He did a good job.

Everything was fine when the tech came out. He even changed the filter for me. I have one of those Aprilaire units on it. It's a special filter and kind of complex getting it on. But he was more than happy to put it in for me. So far, I really like the warranty. I've been happy with AHS.

The microwave either wouldn't start or stay running. I let American Home Shield know and they said that they had notified Madden Appliance who would be in contact with me within 24 hours. We were in contact the next day and the service was efficient. The tech cleaned the on and off switch and other contacts in there, removed some oxidation and put it back together.

We had taken American Home Shield up on an offer to have somebody come for spring tune-up special for $75. They sent Warren Mechanical out. Our unit was functioning fine and as soon as Warren Mechanical came out, they said it was completely broken. It wasn't going to work and they'd have to come back out and fix it the next day. We put in another ticket and that was when the other company came out. The tech said, “They turned everything off.” He turned it on and it works just fine and we've had no problem.

My tub was leaking through the summer and the service guy who came out was very helpful. He discovered what the issue was for me, but it was something that he couldn't fix. It was a hole in my actual tub and not in a pipe. I bought some caulk. It’s fine now. Last Year, the AC unit wasn't working and the work done on that was quick and easy.

The heating element in our oven blew up one day. My wife was baking something and there was this puff and smoke. We called the service number and Aurora Appliance called us back and they were out on the afternoon of the next day. They didn't have the part but they ordered and was back in a couple of days. They installed it and everything was fine. Having American Home Shield is great because we didn't even know who to call to get the oven repaired. We would’ve figured it out but it was nice to call that number and have them take care of everything.

American Home Shield gives you a comfort of knowing that they're there. And then, if my air conditioner goes out, I will have somebody to help replace it.

JJ’s Fire and Ice came out for the heating and then, there’s another problem going on now. But it was okay. I was already upset over some things before they ever came out and it wasn't their fault. They did their job. I wasn't prepared when they came out and said that they could fix the unit because I had been told by another company that we needed to replace our whole unit. We had to have someone come out right away because the AC was in bad shape and it was making a loud noise. I didn't know what I was gonna do. So, for the most part, American Home Shield does well, if you don't mind having the appliance repaired where you don't ever get a new unit. But it will come to a place where it has to be replaced.

AHS has been useful. They replaced my oven in December and I looked it up at Lowe's and it's $3500. The Draingo guy that came out for my plumbing issue was so polite, kind and respectful. But it was the GE guy that wasn’t honest about what was going on. He told me he had ordered a boot for my dishwasher. He scheduled me 10 days later. But I noticed it was closed on American Home Shield. They were supposed to send him out again but he didn't come. He called and they charged American Home Shield a service charge. He just called to say, “I talked to American Home Shield and I'm done with it.”

The cooktop didn't work properly and my food was burning up. It was old and they said it couldn't be replaced. Then AHS sent a new cooktop, and the person who delivered was supposed to install it. But the two boys that delivered it said they don't install those. I asked them to measure it and they said, "Well, it doesn't really fit. It will fall through." There was a slight difference and AHS had informed me that they would not make any modification. Also, one of the delivery boys wrote down where they didn't install it and that they measured it and it didn't fit. So then I got a letter back saying they didn't install it because of the difference in size, which was a lie. They would not have installed it because they said they never done this before in their life. So the cooktop is still sitting on the floor. I had to order a part and I'm waiting now for someone else to come to install that.

American Home Shield did good. We’re just waiting on a response right now on something that has to be taken care of. They gave us a quote and it was for Crystal to have to pay, but we asked them to give us another option. Saturday, they came and sent her an email and let her know that they have come to an agreement on a certain amount of money that she would have to pay. But she told them that's not an option for her and that she needed them to give her another one. Yesterday, they were supposed to send her some kind of forms. They were gonna agree on giving her a payout. So, she has to look at those forms and agree to that. This is the first thing she has called AHS for, but they let her know one option and now they're gonna send her another one. I just hope that they call back and they give that right now because she doesn't have an air conditioner.

My outside faucet wasn't working and the contractor who came out was great. I was out there with them the whole time while they fixed it. Now, I can use my water hose whenever I want instead of having it leak everywhere.

I just go online on my account and just a few clicks. American Home Shield has my card on file, so when I need to submit something or request a repair, it's quick and easy. I had a leak under my kitchen sink. Glenn was the plumber AHS sent out. He was very professional, super nice. My water heater went out a couple of years ago, and it was the same guy. He knows what he's doing. He came out twice for the kitchen sink leak because there was one noticeable leak and there was a tiny one that we missed. He came out and fixed it in five minutes, and then we were good to go.

My washing machine was shaking itself away from the wall and out into the room, which was strange. Sears came out, troubleshot it and ordered some parts. I started to get the parts in the mail, but one of the parts that they ordered took a long time to come in. After a couple of weeks, I called them and they said, "Well, this one part's on order. And which parts do you have?" I said, "I have these three." "No. You need the fourth one." At some point, it had gone over 30 days, so Sears said, "Well, we're gonna have to contact American Home Shield and tell them that we can't get the parts. And they'll get in touch with you about a replacement." I waited a week and then I called American Home Shield.

When I submitted a claim with AHS for my washing machine, they called me and also sent me an email that told me the company that was going to be doing the servicing for me. Then they told me how to contact the company and to contact them back if I had any problems with them. The tech came out and asked me what was going on with it and so I did that. However, after I had that done a couple of weeks ago, I'm still having a problem right now with the washer on one of the setting cycles. So they are coming back out to look at it again to see what’s happening. We also had a claim for the air conditioning and everything was good with that one. It's working fine. AHS is prompt and made sure that I've got the service that I needed to get and who I needed to be contacted with.

The contractor repaired the refrigerator two times. It was a little bit older and Kenmore Elite and Sears were out of business, and they couldn't find any parts for it. Then I had a problem with the icemaker two times so, they replaced the refrigerator. American Home Shield does the things I want. They listen and are very professional. They are very concerned and do the job very quick, and they know about it. Whatever I want, they are there for me and fix the problems. I couldn't get any company better than them and I’m very satisfied.

I had a roof leak on a flat EPDM roof for a house that was built in 2012. I was concerned that it was the base of the HVAC unit. The vendor came out and confirmed that that was not the source of my leak. But there was still a leak but that wasn't related to the American Home Shield. That was just a different household project. But they were on time, courteous, and very professional in helping me isolate the source of the roof leak. Then they checked the size of the system and did a great job. With American Home Shield, I have peace of mind that if my appliances and the core parts of the house like HVAC or microwave, refrigerator, and dishwasher have coverage break, it's more of a predictable budgeted expense rather than a huge sudden out-of-pocket expense.

I submitted a service request to have some plumbing work done. The technician came out and he took a look at the job. He said he was going to order a part but I never heard from him after that. I called the plumbing company that was contracted a couple times and they didn't return my call. I reported it to American Home Shield. American Home Shield sent an email to the company and never got a response. Then I called again months later, asking what was the status of the service request. One of the agents called the company and was told that the job has been marked as complete. So all these months, the work has never been done, and the company marked the job as complete and apparently received payment from American Home Shield too, as well as my $100 deductible.

I first started with American Home Shield when I had a home in Virginia. When I purchase one in California, it was a home that had some other insurance on it. I quickly put them off and went back to my American Home Shield. I've never had an issue with their contractors coming out to service anything or replace something. Whenever I had a problem, it was quickly resolved. I love it.

American Home Shield puts my mind at ease knowing that I am covered. I'm not worried about my oven going out and my lines breaking or stuff. I've only submitted a claim for my dryer. I should have done two but I didn't know one of the things I replaced was covered until I got the letter. There was a miscommunication that I didn't pay and all this other stuff. So I ended up paying and they ended up doing me right for the dryer, so I was thankful for that. The technician was very knowledgeable and he told me things that I should do, what I needed to change, and what things could void my warranty with American Home Shield.

The tech was very professional and timely. Our water heater was not heating up and it had to be replaced. It was a good experience.

I’d definitely recommend AHS. They're a great company. Having a home warranty gives us peace of mind. Fortunately, we don't have to use the service often but when we do, AHS is always very prompt and the vendors that have come in have always been very professional and nice. We appreciate that. The tech that came out for the hot water heater seemed like he knew what he was doing.

We had a rekeying done and one of the keys is not working so we may have to request it again. I was gonna call American Home Shield to say that one rekey was done, but it wasn’t working. I scheduled for the electric today and I wanted to schedule for the roof. I added an additional $150 for the whole year for the roof and I was surprised that my option was not available on the website to do any appointment for the home. I paid for that and I was hoping to see it. I was gonna try to make the appointment before we move in.

The compressor that was attached to the air conditioner had broke and it need to be replaced. It was the best service I've ever had from American Home Shield in over 15 years. The tech came in, saw the problem, diagnosed it for five minutes and said he had to order the part. The part was in within two days. He got it replaced within an hour and we were good to go. There was no fighting back and forth about what was gonna be covered or not or me having to cover little extra parts. It was the easiest thing I've ever had to do with American Home Shield ever.

Southern called me and sent me a message on the phone, and said they were designated by American Home Shield to come out to do it. And then they let me know when they would be able to. However, the tech showed up earlier than I anticipated. I was at work and they told me they would come between 3:00 and 7:00. I was the only one who would be able to be home. I anticipated getting off work and going home, I would be there when the guy got there. But he called me before then, so I just had to make arrangements to leave work early. Other than that, they were responsive. They came out and checked my air conditioning. One of them said he needed to replace the coils and something else, but that was it. The air condition works good. But he said because the coils are getting closer, they are getting burnt. He said they need to be replaced.

Everything was very easy with American Home Shield’s claims process though I needed to talk to a rep to set the service up for Friday since I’m only off on that day. The plumber had to come back a second time because the toilet is an old one and it kept running. Then, he cleared the drain between my dishwasher and the garbage disposal. He did an excellent job and I was very pleased. The electrician did an excellent job too. AHS is great. I wouldn't have used them all these years. In one of my places, I ended up with another home warranty. They were horrible. I got rid of them and went back to AHS. They're fast, easy to talk to and the people that they send out are very good at their trade. When I sell my condo, I will purchase the new owners a year of AHS.

The signup was easy. It demystified things. They've made the payments bite-sized - you can do a payment and just get started within a month or whatever time that is. I had three calls in, three people came through and worked on an issue that I've had here. The air conditioning service is excellent. A very trustworthy person. Would love to use that company again. The appliance repair for my dryer called today. He received the part sooner than expected. He's doing a fantastic job. And then the plumber did a great job, as well, in correcting some issues that I’ve had sitting. And finally got a trusted advisor. AHS has done a good job in curating the people who come to our home. No pressure, just kind of, “What is your problem, let me help you get it done.” They've been prompt. It takes a lot of the guesswork or some of the DIY out but it can turn into a bigger mess when you don't have a pro come in.

We had American Home Shield in Arizona when we lived there and they were wonderful. When we found out that they are here in Illinois, we jumped ship and went to them. We're very happy with them. We had our dishwasher fixed and they did a really good job. We just had a claim for the garage system. They put a new one in and it's wonderful. You push the button and the thing opens. The tech was also very professional. I asked questions and he explained things to me about our garage door. The only question he had was we have a garage door company right in the town we live in. He said, "Why don't you go with them instead of us in Missouri?" I said, "We have American Home Shield. They told us who was coming and we said okay." But anyway, we were happy with who American Home Shield sent.

I'm upset with American Home Shield right now. I paid for a summer tune up for two AC units and it was $75 apiece. The reps came out and gave an evaluation. They gave a recommendation and then, they called me back. They told me that they were going to cover this amount and I would have to come out of pocket with this amount. I understand. So, I said okay. I paid $100 for diagnostic and I paid $100 to get them back out there to fix whatever they found. I'm trying to figure out what my $100 went to because the part of fixing it has not been done. I called AHS last week to inquire about it and they told me they were going to do some type of payout or opt out or option, and somebody will reach out to me. I have no problem if some of the parts are not included in the contract but nobody's calling me back and saying anything about my $100 which is bad customer service.

The freezer part of our refrigerator was freezing completely and it looked like a snowstorm had gone off in there. Within three days, techs came out to correct it. The problem ended up being a temperature sensor that wasn't measuring the temperature correctly. The techs had to come out a second time and that took longer. That was only because they had to order a part. That took about a good two and a half weeks. Once they called me and let me know the part was ready, they came out the very next day. They corrected the issue and fixed the refrigerator.

American Home Shield offered a $75 deal for them to come and service our air conditioner. I put in the request on that day and it said somebody will call me within 24 hours, and they did. The contractor called me within 24 hours. Unfortunately, they said the first opening was two weeks away, so they scheduled me. Then they called the day before they were supposed to come, they said that the guy with the van had his van in repair. So he wouldn't be available until the following Friday.

Putting in the claim for the air conditioning unit was quick. I gotten what I needed to get in. It was pretty simple. The technician came in and did what he had to do and corrected the issue. So it was overall good. The air conditioning unit has been working good. What was needed was handled. I appreciate that. It wasn't a hassle getting it done.

We noticed that once we got ready to start the dishwasher, the sink backed up and one of the pipes was broken. We had a leak under the kitchen sink. We called American Home Shield and my wife said it took a while, but we finally got through. The plumbers were all busy though. Finally, Bogott Plumbing came out. The plumber said he had to replace the pipe and put more glue on it. He was good, and he was nice. Now, we can use the kitchen sink. Once they got it fixed, we could do our dishes and clean our kitchen. Our garbage disposal’s there too. I would recommend Bogott Plumbing. We had another house, and we had to do some plumbing issues in order for us to sell it, so we’ve used them before as well.

Mr. Appliance has very nice folks. We've used them before, and we think a lot of them, but the part was not available anymore to fix the machine. So, American Home Shield told me to buy a new machine and send them a lot of information that I've already sent to be reimbursed. They offered me a GE replacement and they have terrible ratings. So, they offered me a set amount of money, and I could go buy what I want. I had to pay a little bit more, but not much more. I'm satisfied with the claim.

The outside faucets had quit working and I was concerned about a methane smell in the house. The contractor said possibly one of the big traps could be drying out. So they came out and checked everything. They said everything was good to go. This was the first time we've used AHS and it was very easy to use. They've done a wonderful job. They were very professional and courteous. I’m glad to have them.

My first claim was when something was wrong with the air conditioning. Climate Masters couldn't come out for a week. It was the hottest week of the year and I have no air conditioning. I bought a couple of portable units to try to cool down the house. Then, this last time they came out and fixed the air conditioning, it came on but then it was cold. When I went to turn the unit back on, the compressor outside sounded like a car that was trying to start that wouldn't start. I called them back and a week went by but I never heard from them. I called American Home Shield and their customer service guy got Climate Masters and said that a tech would schedule.

I called and spoke with a representative to get the policy number then I made an account online. I requested service online and the tech was wonderful. AHS was very thorough and quick.

I called and submitted a claim with AHS over the phone for a drippy showerhead. The tech came two days later. But then, he didn't have the part with him. It's been over a week and we haven't heard back. We had some electrical issues as well and the tech that came fixed that one that day.

The motherboard on my appliance died and instead of fixing the part, they replaced it. The tech did in it a timely fashion. American Home Shield is amazing for their quick response and being professional.

The heater wasn’t working and it took 10 minutes on the phone to get the claim submitted to American Home Shield. A couple of hours later, the contractor called and said that they were gonna be here. They fixed it and everything’s good.

The techs fixed the dryer and the washer previously. I had a wire pop off and they came out and fixed that. I didn't know what it was but once they found it, there was a wire and it wasn’t plugged up. It wouldn't allow the washer to even go into spin cycle. Everything worked right until that happened. Then the other day when we used it, the clothes took three times longer to dry because undoubtedly, the coupler was messed up on it. So they got a work order to come back out and their turnaround is a little long, which would take a week or so. The first time they came out, it was two weeks after I said something. But their work is exceptional. Their techs were also good and straightforward. They got the job done and told me everything that had been done. They were polite and professional, too.

Everything's been great with AHS. When the AC unit was blowing but it wasn't cold, I was kind of freaked out about the claims process because I don't pay attention to the policy as it just gets paid automatically. I found the website and got on. As soon as I put in my warranty number, it had everything already populated in there. I just had to make a few clicks to say what was wrong then within minutes, I got a call from the air conditioning place. I had an appointment within 36 hours. The window was between 8:00 and 12:00 and the tech was there by 9:00. He checked everything and within an hour, came to the door and said everything was fixed. He came in the house again to make sure that the temperature was correct. He even wore little booties on his shoes in my house.

Recently the fan went out in the heater. The contractor came out in a timely manner. They did have to order a part but that was in a couple of days and Brian the tech fixed the problem. The times I've called AHS, I've gotten immediate responses. I've had good results with all of the contractors that they have sent out to me. Get American Home Shield if you have a home. It's been a lifesaver and a money saver for me.

Timewise, when you call to submit a claim, you gotta listen to the automatic messages so you wait a bit of time. But when you use the platform online, it's 10 seconds away. You select the kind of order that you need and you're done. It's very easy. In my recent claim, I called American Home Shield and the work order was processed quickly. The contractor was in my house two hours later that I put it in. So, I can't complain on anything about their readiness and how fast they fixed my problem. I don’t know though if the report that the contractor gave to AHS was accurate because there was no diagnostic done. Still, if you want to have peace of mind on whatever happens to your house, you go with American Home Shield. I have an older house and it needs a lot of attention. So, you want to find something that is reliable and not too expensive. AHS has a commodity so that’s my recommendation.

I love my American Home Shield warranty. They have an easy portal to use. It's intuitive and it doesn't take a rocket scientist to do it. Every time we have an issue, we are able to call. They get a contractor out to us and the issue is resolved quickly. Everything's been covered and the speed of claims being processed is great. We've had claims for issues with outlets, some plumbing then most recently our dryer. It was repairable but because of covid, the part was going to be out like a month. American Home Shield issued a replacement so we didn't have to be without a dryer for that long. The replacement took about two weeks and it's equal to our old dryer.

I waited a couple days because when I tried to set the rekeying request up the first time, AHS said that my account wasn't fully set up yet. But once it was set up, the process was pretty easy. It only took me 10 to 20 minutes to set it up and they got someone to contact me within three days. We had planned to do it on a Saturday and the tech came a little early which was great. It took him 20 minutes to do the service.

Filing a complaint with American Home Shield is pretty easy. The only thing was last year when we had our hot water heater replaced. I ended up paying 1,500 for the extra costs even though the tank was covered by American Home Shield. They said the codes have changed and they had to change the pipes but the pipes they put on were exactly the same thing that we already had. Also, we asked AHS to give us the tank and we can find someone to install it but they said they could not do that. I can only go with the people who are assigned through them. Then, I said I'm not happy with the first quote I got and that I want to go with a second quote and they said I will end up paying more from my pocket because they are not going to cover that second quote. I was cornered and I just went with whoever they're saying.

The tech that came out was great. He was responsive and professional. It took a little while to get the part, but that was because it was coming from Europe. This is my first year with American Home Shield and I was really happy with how easy it was to put the claim online and with the response back. The only issue was that because the brand of oven that he was fixing is a little bit obscure, I would get an email and it would say that the contractor has been assigned. But nobody let me know that that contractor had turned it down because he didn't work on that product. So they had to go through a third person. But I kept getting these things saying, “Your contractor's been assigned.”

The first claim we had with American Home Shield was good. The second one, I'm very upset at them right now and I'm looking to cancel. I put in the claim on March 31 for two water heaters and they finally came out to install my water heaters. When they got here, they said that American Home Shield ordered the wrong water heaters. I have little kids in my house and we've been without hot water for almost a month. So now we have to wait until they reorder the water heaters and then wait for the company to reschedule us. Since the freeze happened, the plumbing companies here are backed up. So there's no telling when we'll get back on the schedule for them to come back out to reinstall the new water heaters.

The motherboard of the AC was fried on it. So the contractor reordered it. They got a note from the air conditioning manufacturer that it shipped last Friday and they're supposed to get it within three to five days. Then they're gonna call me and set up an appointment. I also had a claim for a plugged-up kitchen sink in the ranch house. The contractor got out there in good time and got it fixed. It's been a pretty seamless experience. I'm glad I have AHS.

Over the last three years, we have not been very happy with American Home Shield. Number one, the level of customer service is nowhere near what it used to be when we first signed up with them. And then, last week and a week prior, our AC went out on us, and it was pulling teeth to get someone out here. We did get someone out here the following day. And then we were told that we had to get a new compressor for the condenser. I called in every day, and I had a different representative every time. They don't sound like they're from around here. We had to wait well over a week, and we were without our AC for almost 10 days. It's Florida and it doesn't have to be summertime for us to bake in here. I even got sick because of this.

I moved into a new residence so I had the locks replaced. The tech that came out was great. He was very helpful and professional. He got the job done and helped me with my locks. So far, the warranty has been good, except I had a $45 charge that I don't know why.

Our refrigerator in the garage refrigerator worked good up until Saturday. Then on Sunday, we noticed everything was melted inside. So we threw that away. On Monday, I called American Home Shield and it sounded like it would cost more for them to come out. So we just bought a new one for under 900 to replace it. We also had Sears come out to fix the washer and dryer. The technician looked at it and said it was okay. But the dryer still wasn't working correctly. They've made an appointment but they haven’t come out yet. American Home Shield is worth it. They get on the ball and get somebody out to check the issue out.

I saved American Home Shield money, and I saved the plumbing company money by having the brand-new faucets here myself. All they had to do is put them on. They're trying to charge me for putting the faucets on because I bought the faucets, instead of them buying them. That makes no sense to me. Still, American Home Shield is the very best. I had American Home Shield for many years, and I moved and forgot to renew it. Then I went with Select Home Warranty, and that was terrible. So, I went back to American Home Shield, and I've never been happier. I do my claims online. It's very quick and their response is very immediate.

The tech that did the re-key was good. The move was so hectic for us, just the timing and the work, so I was running a few minutes behind. I called him and told him I was running a few minutes behind but it was the only day I could do it. We offered the stay and wait, and he stayed and waited for me and came in and changed the locks pretty quickly.

It was crazy how easy it was with American Home Shield. The technician was as helpful as he could possibly be, efficient, and to the point. He fixed the issue and was great. American Home Shield is absolutely worth it. It's seamless and it alleviates a lot of stress.

Stay Away! Scam. This is one of the worst companies in existence. Do not get a home warranty from them. You are wasting your money. It is a scam. I paid almost $2,000 dollars in premiums, and when I requested a repair for a broken coil and evaporator, that they installed 4 years ago, they said it would cost $1404. I just canceled and they charged me to cancel my account. Ridiculous!! You are better off putting $50 a month into your savings account, then when an appliance or system fails, use that money from your savings.

Once you dial in, it's pretty easy to make a claim with American Home Shield. You are also able to put any claims or any issues that you have on their website and they would reach out to you pretty quickly. I had an appliance issue and that was handled greatly. The initial issue was that one of our burners kept going tick, tick, tick and we couldn't figure out what was going on. A guy came out, took off the dial, and saw that it was broken. He had to order a new one. In the meantime, he switched things so that the broken dial would be on the smallest burner so we would know not to use that one. The other three are the ones that we would mainly be using. Once the contractor got the new dial, they called us and they came in. Within five minutes, they changed the dial and they had me turn it on. They themselves turned it on too so that we both tested the dial to make sure that it was running well.

My claim experience was an A/C tune-up, recommended every six months or so. I got an email from American Home Shield notifying us that we were eligible for it for $75. Cost of a claim is $125 with the plan that we have, so it sounded like a good deal. I wasn't able to schedule it through the website, but later found out that that was because we hadn't activated the ability to do that. I gave American Home Shield a call and got signed up over the phone. I got the notification from Sierra to schedule the appointment. They came out, got us all taken care of, and gave us not only great service but also insight into our A/C system, and what we could expect in the next couple years. They were very knowledgeable and professional and we really appreciated their work, and also American Home Shield in facilitating it.

American Home Shield's service has been adequate. The response time, sometimes, is not as quick as we'd like but normally, the repairs are done well. The response time takes about two days. Sometimes, we'd like a next-day service. The vendors that American Home Shield uses became a bit more responsive. I recently had an electrical issue and that was done well and relatively timely. It was just a day and a half or so when they came out. They fixed it in a very short time. Overall, having AHS is cost-effective. Fortunately, I haven't had too many problems, so I haven't used it as much as my premium is but it's there.

It has been very frustrating dealing with American Home Shield. During COVID, they hired people along to help because they got overwhelmed with so many claims. But they hired some untrained employees that really didn't know what they were talking about. When I called them before, I was on hold for 45 minutes to an hour to get ahold of someone that was trained. But now, they hired a middle person who has no idea what they're doing.

I wasn't getting cold air coming out when I turn the air conditioner on. The compressor wasn't turning on. The contractor did a bunch of tests and they determined that they had to put a hard start on it. They installed a capacitor so that the compressor can turn on. This was the fifth time we've had a claim for our air conditioner and this contractor was probably the best one. The air conditioner is functioning. Everything works the way it's supposed to.

The AC unit wasn't cooling. It was easy to make the claim. A-US went to my home on Saturday and changed the motor on the fan. They were good and friendly. They explained to me what they were doing. And they fixed it. It kept working good for the whole Saturday. But then on Sunday, every time when we turned on the AC, after five minutes, the breaker tripped.

My most recent claim was for preseason air conditioning tune-up. Everything was done well. The contractor was very thorough and efficient. He explained things and showed me what needed to be done. Everything has been covered, so any major problems, I'm covered. American Home Shield is a good insurance policy. I believe in it. The price has been getting expensive and makes me wonder if I'm going to continue with it. Otherwise, the service is good.

Our stove went out a while back and that claim was a bit of a pain. The repairman kept wanting to fix it and trying to find parts. He tried to marry two parts together to make it work. Finally, he said that he couldn't fix it and it had to be replaced. Though we had a working stovetop, it took us several months to get a working oven. Part of the issue was COVID and not being able to get the other parts but in the end, we got a stove.

Patriot Plumbing was excellent. The problem was I had a drip in the tub and the water dripped. I couldn't turn it off by the knob. So when the tech came, he tried to shut it off by the knob. He tried to change a washer or something that was in it, but it evidently didn't work. He had to go on the wall and change out some piping. I ended up leaving because I had to return back to work and my brother and daughter was there. Then the tech gave me a call and he was telling me that what was in there was rusted and he wasn't gonna be able to fix the leak, but he had turned the cold water completely off because that was what was leaking. Then when he came back, it took three hours to do the work. It's been great after the repair.

I had a fairly small electrical problem and the tech came in. It was an old light fixture built into the wall and a safety feature in that old style had failed. Nowadays, with LED lights, we don't need the thermostat in there. So the best solution was to do what he did, which was put LED light bulbs in so the heat’s not there and the thermostat doesn't need to function. Without tearing the wall up, we got it analyzed. And the way the house is put together, it's like the walls are a sandwich. Then, the electrical stuff is in the middle of the sandwich and when they were putting the walls together, they didn't think about somebody needing to get to those parts. But he managed to work around that gingerly.

Everything seems to be pretty good with AHS. We have a call-out to an air conditioning at another property in Fairfield. The contractor said a fuse was blown so they ordered a fuse. Sometimes, I want specific contractors because they've done such good jobs. When I try to ask for a specific one, sometimes they tell me they can't do it. I'd call back and get another person who'd say "It's okay. We can get that person for you."

I called American Home Shield for the air conditioner that wasn't cooling. You have to wait on somebody to either answer the phone or call you back. They had a deal where I could leave a number and they'd call me back but I stayed on hold which might have taken 10 minutes. They told me the contractor would call me probably within 48 hours and they sent me the contractor's phone number and all the relevant information. The tech talked to me on the phone. He was very professional and followed up when he left to tell me what was going on and what they did. They changed the compressor and put a new capacitor in.

Our built-in fridge was leaking and the contractor had to uninstall it completely and replace the valve on the underside. It was a significant job. They had to order the part and then they came back two days later. They were really good. My repair was double what I paid for a year in the insurance too. We've never had a warranty like American Home Shield before and my biggest concern was they send out shady contractors, but I was very pleased with the contractor they sent out. They were phenomenal. I will request them again if I have another issue.

I'm happy with American Home Shield but I'm not always happy with their vendors. Some of them cut a lot of corners. I've had to have my air conditioners repaired every spring and every winter and every time, American Home Shield sends a different person and they always do a patch-up job. Also, it's hard to get through on the phone. It's hard to get reimbursed too. But with my electrical issue this most recent time, the electrician went above and beyond. He was willing to come in on Sunday if he had to to fix the problem.

When I had the AC on, the thermostat would shut down and when that would happen, the AC unit would shut off as well. Also, the compressor kept running and was making noise. AHS got ahold of a contractor pretty quick. A/C Pros was out here and the tech evaluated the AC. He realized it was a breaker switch that would stay on so he replaced that. And I was notified via email about the progress so I knew what was going on, which was good.

This last time with American Home Shield, the people that were sent out were great. The thermostat was not reading correctly and Fast Response Heating and Cooling replaced it. It was wonderful. Kevin, the first guy that was here, was over and above.

The most recent claim was put in for a leaking plumbing. It took a little longer than expected because I put it in then I had to call back American Home Shield saying that nobody contacted me. Then somebody contacted me. I had boxes in the shower and I told the technician, “I can move the boxes in case you need to dump the water from the toilet into the shower." He told me not to worry about it. But the next thing I know, there was a lot of water that came from upstairs, through the ceiling downstairs, into the other bathroom that we ended up having to clean up.

My parents have always had American Home Shield. It was kind of the only choice that we saw was good. The deductible that we are paying is good to ensure we have safety in our home with all our appliances. We've had one claim with them which is the rekey and it's gone very smoothly. We liked the company that they suggested and brought in.

I called in because I had flickering lights. I called American Home Shield and the rep told me they would send me an email, which they did. Then One Way Electric responded back and they said they will be to my house that Monday. The tech came out, went into the breaker box and he told me the wirings in the breaker box were loose. So he tightened all of those wires and he said he was gonna check outside to see if everything was okay. He told me that if I have any other issues with it, then I need to call SCE&G.