American Home Shield Reviews

My air conditioner stopped working and the tech sent by American Home Shield who came to look at it didn't tell me what the cost was exactly. I had already paid $100 to AHS to have that tech come out and then he was saying the whole repair was gonna cost $900 because I had to pay for the Freon. It was better for me to get a new unit instead so I had that priced. AHS offered me $700 for a new unit which cost me over $7,000. That was disappointing as one way, it would cost me $1,000 if I go with AHS but then the other way, it would cost me over $7,000 for a completely new unit and AHS would only give $700. I talked to a couple of techs and they told me that when the condenser or compressor of a unit goes out, it would be an expensive part for an older AC unit. Regardless, I'm disappointed that I'm paying close to $100 a month for the tech to come out and because Home Shield, doesn't cover plugs, caps and Freon, it would cost me close to $1000 when I'm done. If AHS would have fixed my issue for $100, I would have been okay with things. This is what keeps me thinking whether or not AHS is something I wanna keep.

Initially, the issue was the AC wasn't cooling the house so that's when we put the ticket in. We had a technician come out. He went outside and when he came back in from looking at one of the units, he said that their company did not work on this unit. The next day, Chesapeake Comfort Systems came out. The first day, the guy replaced something and he had to clean the evaporative coil. They charged me 175 bucks for that and we were thinking that it was gonna be working. They did fix one side. One side was working but the upstairs wasn't cooling. They came back out multiple times. Then they said it was a motor and one person couldn't get the motor off. They decided to order the entire part. Yesterday was when the part came in and they replaced it.

The AC unit was not blowing out cold air. Plus, there was a loud almost clicking noise coming from the fuse panel. The guy from Budget A/C, Heating & Plumbing thought it was the compressor 'cause it was trying to withdraw too many amps. He tested that and saw what it was, and he replaced that. Then that stopped the clicking. AC is working great. We also had an issue with our hot water heater, and they came out, it couldn't be fixed, so they replaced it. I'd tell others to look at the age of their appliances, AC, and heating units. If they're old at all, having AHS is a good idea.

Flowright Plumbing kept an open line of communication before the service appointment. They were on time and efficient. They diagnosed the problem quickly and had the job done quickly, correctly, and everything's working great. I was satisfied with the timeframe. The contractor had on a face mask, too. I feel great with the service. I'm happy. I'm liking American Home Shield's claims process. It was efficient.

We called American Home Shield for a microwave oven. It is over the stove so it also serves as the light and the hood fan. It wouldn't work then it would work then it wouldn't work. It was very frustrating and inconvenient. American Home Shield did send out Advanced Home Services and they said they could repair it. Then American Home Shield said they'd replace it. I've been trying and trying and trying to get ahold of somebody to find out what the heck is going on, but that's been a hell of an effort. Trying to get an answer out of anybody from this warranty company is like pulling teeth. I am getting a brand new microwave oven instead of them repairing the old one. I'm okay with that but I wish I could find out who's sending it and when I'm gonna get it. That's the big miscommunication that I'm having with American Home Shield.

The tray into which my AC unit's condenser drains into was backed up. Water leaked all over the floor and came through the ceiling. Home Shield sent South Placer Heating and Air to handle my issue and the tech who came to handle it was great. However, it was disappointing that the work that needed to be done wasn't covered because it had to do with the drain instead of the actual unit. Additionally, we have another claim for a different issue and their contractor hasn't gotten to us yet.

I filed the claim for the air conditioning unit on American Home Shield’s website and then, they connected me to a provider to come fix it. The contractor was very helpful and it was wonderful dealing with them. They were super busy because it's been a heatwave and everyone's getting it done. But they were there within the week. They were very apologetic. Since the repair, everything has been great.

I was having a problem with a ceiling fan, and American Home Shield sent someone out who diagnosed what the problem was. Although they were not able to do it because it did not adhere to my policy, I was not aware that that the ceiling fan had a lifetime warranty on it. They assisted me in getting in touch with the company and providing the model number and the information needed such that I could get the part that was needed to fix the fan. When the part came in, American Home Shield recontacted the person who came out initially with the diagnosis, and they came in and installed the part. I was very comfortable and satisfied with how they handled that overall situation.

American Home Shield is a little too high, but because we have an older home, it's valid. Two years ago, they had to put in a new air conditioning and they left us in the heat for quite a long time before we could get a new unit. I was not happy with that at all and I'm still stringing over it, but this time, my experience was great. I tried to submit my claim over the phone because I like to talk to somebody. However, I could not get anybody, so I went online and I was very pleased. It's very easy and it went a lot quicker than I thought. I was scheduled the next day and then Elite Appliance came immediately when I called. They ordered my part, came right back and put them in. Everybody I dealt with was very kind and expedient. Their service was great as well and they stayed away and didn't approach me because of COVID.

American Home Shield is fantastic. I've had to use them twice and both times, the situation has been rectified within 24 hours. Also, their website is very easy to navigate. We had an AC claim on a Sunday and Ambient Air Heating was out here by Monday. It was a little tougher in Tucson ‘cause it was so hot. The technician had to get another part and one of his coworkers had it. After a couple of hours, he came back and it was fine.

I got discouraged with the home warranty I had been with for a while. They had come out and fixed some plumbing like faucets. But maybe the policy changed or they changed things that they no longer did that service. My daughter-in-law was with American Home Shield which she also recommended to her mom and dad. She told me about the company too and I gave them a try. The only thing is that she stated that she paid $75 for when someone would come out every time the service was initiated but I pay $100. My daughter-in-law told me that even her parents don't pay what I pay. I'm like maybe American Home Shield signed me up for the highest plan.

My wife heard a loud thump and the drum of our dryer stopped moving. I called American Home Shield and explained the situation to their tech when he got here. He was confident he knew what the issue was and went right to the source. The problem was that the pulley and belt had stopped. The thump my wife heard was the sound of the belt breaking and hitting the top of the dryer. Everything has been okay since the tech came in. AHS did a good job for us.

I love American Home Shield. The guy was on time and he was really good at getting the job done. I thought that the hot water heater had went out, but it turns out that the breaker had flipped when the storm hit. He told me what the problem was and he fixed it quite quickly.

With this claim, everything went well. The person came out, was very professional, solved the issue really quickly, educated me a bit about what the issue was, and lasted less than half an hour. He had a mask on, and they also had gloves on. However, my claim prior to that did not go well. The problem was with a basement drain. It was backing up. The tech cleared that out and they thought it was coming from the air conditioner because it was extremely humid and off of our AC pipe. It was like a flowing little river. Once all of that cleared up, I then found out that the water heater, which is next to it, is now leaking.

I called on a Friday morning and Arizona Trade Masters came out that day and fixed the AC. But two days later, it broke again. It was a different issue so I can't necessarily blame them for that. This happened Saturday night so I called AHS first thing Sunday morning on their emergency line. It was around 10:00 and I waited till noon. I didn't hear anything. I called them again at noon and whoever answered the call told me they would have somebody contact me within the next hour.

The air conditioner wasn't blowing any cold air although the compressor was working. When we made the call to American Home Shield, it was entirely done by automation. There was a follow-up email that suggested that we would hear from the contractor within a certain number of working days. But we called on the weekend and the contractor arrived within the prescribed number of working days. It was a very good visit. The gentleman was efficient, came on time, did the right thing and fixed the problem. We decided that in the future, we might wish to have his company, Sweet Mountain Air Cooling & Heating.

This is my first time with American Home Shield and the first contractor that represented them left such a bad taste. He came to my home, went in the attic, and left stuff unhooked. He did part of some outside and left some as well. By the time I called American Home Shield, they tried to contact him. That took more time, and then they couldn't reach him. He wouldn't return their phone call and I couldn't reach him as well.

Submitting a claim to American Home Shield regarding my refrigerator was very easy. Accord Appliance came on their behalf and the young techs from there wore masks and maintained their distance. They were also very professional and thorough. They repaired my refrigerator and it has been perfect since then. As usual, AHS's techs did a good job for me. Most of the people they contract with are well qualified.

For an electric issue I had, American Home Shield assigned my claim to GJC Electric and they were excellent. It was a minor repair that needed to be done. The guy showed up on time and did the repair. It's working fine now. GJC was the second company that came. The tech from the first company that showed up on Saturday afternoon at three o'clock was from a different state. He seemed rushed. I thought the repair was fixed correctly but it wasn't.

My air conditioner was nearly 20 years old and it was in very poor shape with all kinds of things wrong with it. The first person that came out from McCormick did his investigation to see what was wrong and he recommended a replacement. So then they took care of the rest directly with American Home Shield. A few weeks later, the air conditioner arrived and McCormick came back out and put it in. The first gentleman who came and the guy that installed it wore a mask. I couldn't have asked for a better experience all the way around.

Watkins came for my refrigerator and my HVAC. The door of the refrigerator wasn’t closing properly and the technician fixed it. He was great and for now, everything is good. I’ve been with American Home Shield for a year and I renewed my warranty for another year.

I wasn't able to turn on the water. It was leaking. The valves were corroded shut so I couldn't use my washer. When the tech came, he seemed to know his business and he did fine. He put on new valves. He did have to cut a hole in the wall to access and replace the valves. I'm left with a hole in the wall and it looks kinda ugly, but the water works.

The air conditioner was blowing cold air and when we cut it off, it was still blowing cold and wasn't turning off on auto. So when we turned it off, it never came back on. When the tech came out to fix it, he said it was just a fuse and a capacitor. It took 30 minutes to fix that and he was gone. He did a wonderful job and since the repair, everything has been working great.

We've been happy with American Home Shield. They sent people out, scheduled appointments when we had problems, and if the person they sent out wasn't able to take care of a claim, they would send somebody else out. Their claim process is very easy and user-friendly too. I just go on their website. In my prior claims, I spoke with their reps because the issue wasn't resolved. They've all been fine. American Home Shield does a great job. For one of my claims, they sent out DMV Pro Tech and that went fine. They were quick to respond and they took care of the problem. They were professional and the repair went very smoothly. They explained the issue and their tech was very good about walking us through that.

My dishwasher was leaking. The contractors came and fixed it. Then my microwave just wouldn't work anymore. Then my range, I noticed that my door wasn't closing all the way, like the heat would escape out a little bit. They fixed that as well, so that was pretty nice. They fixed the microwave too. I had the same microwave before I got AHS. I had bought the same microwave, and then it messed up somehow. So, I bought a brand new one. I still had my old one in my shed and they took a part out of there. It was cool that they worked pretty well. They were professional guys. At first, it was like AHS denied my claim. Then I called, and then I asked them why. So, they told me they were gonna get a second opinion. Then when Astro Appliances came, they knocked it out right quick. AHS was able to cover it. Everything was covered, so I'm happy with it. AHS is good. I like it.

I made a claim online and the website was user-friendly. Then in under 10 minutes, I had a company that was gonna come out and see me. I didn't have any water and L & M was sent out by American Home Shield. They replaced a chain and I paid for it because they said that it wasn't covered under my service. But they were super polite and they knew exactly what the problem was. I had water in half an hour after the tech was there. The thing that touched me the most was that we were going through hurricane residuals in my area and it was pouring rain but he came to fix my water. I have been a customer of American Home Shield for about 10 years, and then I left, but I came back. They have always been there when I needed them. I left because after a certain period of time, they told me I needed to leave and come back, and so I did. But they’ve been awesome.

We just purchased our home two weeks ago. American Home Shield was part of the purchase, and we've used it quite a few times now. And with the exception of one service, everything's gone very well. Submitting a claim is very easy. Requesting a service on their website is very easy to do. Contacting them by phone is not so easy. I got one service call that I have not been able to resolve as of yet. I was on the phone with them this morning regarding it. And I don't really know what the outcome was because I got put on hold, and I couldn't stay on hold. I had to take another call. So, I was planning on calling them back and try to figure out what's gonna happen with that last call. We’ve had five calls, and four out of five has gone without any problem. The majority of what's been done has been fine. American Home Shield is a reliable, full service warranty that is able to handle pretty much everything you need done in the house.

I'm happy with the service of American Home Shield. I may consider it for the next year. Submitting claims online is easier than calling. Their reps have been very responsive and polite. However, the warranty is just a little bit costly compared with other competitors. Other than that, it's fine. Recently, Liberty Plumbing came on time for our claim and got everything done. They kept the 6 feet distance and wore a mask.

My downstairs AC unit wasn't blowing out any cold air. I put the request in with American Home Shield and I got a phone call the following morning letting me know when the contractor, Hospitality Heating and Air Conditioning, could send someone out in their earliest convenience. The guy came through at the appointed time that they said they were gonna come and they were very efficient. The guy got my air back to working and running within an hour. We were very pleased with it.

The AC is supposed to be working but the contractor couldn’t repair it. American Home Shield will repair and provide the parts but I have to pay the technician and it’s a big amount. It’s $950, which is too much money. So, AHS gave me another option to see if I would qualify for a cash out to see which one would be better for me and more convenient. I’ve been waiting for the answer to see if that will be worth it or will be less money if I find a different technician who would charge me less money. This technician wanna do some modifications but they were too many because the air conditioner was working okay. It has been almost two months and those were the hottest months.

Competition Pool & Spa came out and fixed the leak. And then the tech told me to check it in a couple of days. It may leak and it may be something else. So, in a couple of days, it still was leaking. I called them back. They asked me to contact Home Shield again to reopen the claim because they had already closed it out, that there would be no additional charge since it was the same claim. We did that through Home Shield, they came out a few days later, fixed the problem, let us know everything and it was great. That time was great. We had some troubles our last go around with them concerning our washing machine, that took quite a bit of time, but problems do come. We've been with Home Shield for quite a long time. We run into a few challenges, but somehow the frustration always seem to end up on the positive note, so we’re good.

The tech from A-US Air Conditioning of Texas got the AC fixed really fast. I called on Sunday morning and they came Monday. Then it took the tech probably 20 minutes to get it fixed. He said that a piece wasn't working so the fan wasn't running. He changed that piece and it started running right away. So far, everything has been good. The tech was really friendly and professional.

After making a claim with American Home Shield, it took a day for their contractor to schedule us for service. Someone with Mister Plumber came out and unclogged the bathtub. The bathtub has been working since. The tech was good and he was here when we expected him to be here. He knew what he was doing and did the work. The tech also had a mask on and he had some little booties on his shoes.

Overall, my recent claim regarding my AC unit with AHS went well. It appeared that the issue has been resolved and I was able to get everything done, and no problems yet. The contractor was really good and has good customer service. He came when he said he was gonna come, resolved the issue, talked to me about why he thought the issue was there and how it occurred. He left his information, saying, "Hey, if it ever happens again, reach out to me. Let me know." It was him and his assistant and they both had masks on. They also asked to take their shoes off, but I told them it was okay, they could come here with shoes on.

American Home Shield's contractor from Patriot Plumbing came to my place for my latest claim. They installed a new water heater for me and did an expansion tank as well. They also did a new platform for the water heater which was costly. In total, it cost me $911 out of pocket to have a water heater installed and I wasn't thrilled about that. Other than that, I've never had any problems with American Home Shield and I've always been satisfied with them.

Filing a claim to American Home Shield for the garage door opener was easy. Garage Harmony came out and right away, they fixed the issue.

I just bought the house, and I've had some electricians and plumbers here. Someone had turned off the water to the dishwasher, which I did not know, and it wasn't filling. Being 77 and I can't get down and look underneath the cabinet because I can't get down on my knees, I didn't know they had turned off the water. The contractor that was sent by American Home Shield immediately found out what the problem was. All they had to do was turn the water on. That took care of the problem. They were very nice and gracious. They didn't make me feel like a fool. Everything was good.

I'm glad I got American Home Shield. Recently, Harvey Contractors came out for my hot water heater. Mr. Harvey was a good worker and was also on time. The job is done and I had no problem. That's the way I like to do business - excellent. The other contractors were here before him and they also did an excellent job.

There was an electrical issue with our garbage disposal. It's got an on-off switch and some of the wirings had come out from the switch so the contractors replaced the switch. The website of AHS was good when we submitted a claim for it. When I put in the request, I received an email and a text that the contractors would reach out within a certain time frame. They did and then they gave me when they would be out, and then before they came, they called me when they went on their way.

Our air conditioner was making a really loud squealing noise. I went online and just clicked a few buttons and then my claim was submitted to American Home Shield. The contractor called me to let me know when the service was scheduled, and then he came out, took a look at our AC unit, gave us some advice on care and maintenance of it, fixed a couple of minor issues that he saw, and then it was good. Overall, American Home Shield has been very efficient and helpful.

American Home Shield is very beneficial. I've had them since I bought my house in 2006 and I don't have any complaints with them. Recently, Comfort First came out for my AC. It took about three days from the time I put the claim in to the time I made a schedule. It's hot and everybody wants it tomorrow but the timeframe was good. It was reasonable. They came and said they replaced the capacitor then they had to come back out. There was a little freon that leaked out and the guy adjusted something on the thermostat so everything turned out okay. He left with my stuff being repaired so I'm happy. Everything was good.

I've always liked American Home Shield especially the security of knowing that things are gonna get fixed or replaced. A lot of people can't afford giant appliances if it goes bad. So it's nice knowing that it can be taken care of and it's usually a fast turnaround. Affordable Services did good on my washer and dryer claim. My washer and dryer would rattle which might be a sign that something was wrong. But it made that since the day we had it delivered. Then for some reason, my washing machine sucked the rubber boot off and cut the rubber boot. They had to order a new rubber boot. It took about a week, from the time they came out and then order the part and then came back and fixed it. I'm pretty satisfied and now, it doesn't make any noise. I only had one bad experience and that was with Sears.

I have had a really good relationship with Prestige Plumbing and Air. I told the Home Shield rep that, if possible, I would like for Prestige to be the one to come and do the work, which was to change out the back of the commode. And then, they were there the next day. They're good plumbers. That's why I specifically requested them when I called in. I was well pleased. I have been well pleased with the way Home Shield has handled my business. It's what I expected from a good company. However, after a year, they raised my monthly rate by almost $10. I used to pay 44 and it's 53 now. Other than that, I've been pleased with the company and I would recommend them. I intend to stay as long as they don't raise my rates too much higher.

I had an issue with my water heater. When I submitted a claim for it, I was not happy with the whole experience. First of all, it was too expensive. Second of all, when I called, I found out that AHS only covered 700 something dollars out of all the expenses that I have to incur. Everybody was calling me and I was getting different mixed information which was not helpful at all and American Home Shield was not helpful. So that was why I had to go ahead and do it on my own, and call somebody that I know.

I submitted a claim on a Friday with AHS for my AC and the contractors came out Monday ‘cause they didn't make that over the weekend. The timeframe was okay. It wasn't an emergency because they knew that I had an upstairs unit, so we just stayed upstairs for three days. But given the time of year and how many air conditioners break every day in the valley, it wasn't bad. I've had it done before and it took just as long usually, unless it was a complete outage. Then a couple of times, the contractors came right away that day.

So far, American Home Shield has been great. I'm glad I joined. Recently, the spout in my tub was broken and it needed to be replaced. The guy from Rod Plumbing was great. He looked at it and knew exactly what was going on. He knew exactly what he was doing, he got the tools and he did it so fast. It took him all of maybe 10 minutes. He was courteous and professional. He was exactly what I would have wanted.

American Home Shield sent Baylis out for an AC repair, and that worked out good. The electronics in the air handler went out on the motor. So, we weren't getting any air. The compressor's working, but the air handler and the motor weren't working. The tech came out the same afternoon. He had to order the part and get approval, and then he came back three days later when he got the part and put it in. It was pretty smooth. He did a good job. American Home Shield has worked out pretty good.

My dishwasher wouldn't drain water. I called American Home Shield and talked to the computer. It asked a few questions and it took down my name and phone number. American Home Shield set up an appointment with the Sears service people and then the Sears people called me. The Sears man came out and said it was a valve that had messed up in the drain line. So they ordered the valve and they came back and fixed it. Everything is great. There's no more standing water in my dishwasher.

The two outlets in my kitchen weren't working and I couldn't figure out why. We had a tech come out and he located that it was a breaker in the closet. I didn't turn it all the way off and then turn it back on, that was why it didn’t work for me. After that, everything came back up and worked perfectly fine. The tech also showed me how to work it. He was on point and very professional. He knew what he was doing and he answered all of my questions. Every time I put a claim in, everybody that has come out is very professional. They get everything working like it's supposed to be working.

We had a refrigerator repair that #1 R&R Electrical AllStar never finished. They’re getting a part. Doing claims with American Home Shield is difficult. I try to call in sometimes and talk to a representative. When I get them, all they're interested in is collecting their $75 as fast as they can and getting off the phone as quickly as they can. In the future, I will refer Old Republic. I own a RE/MAX office. I'm thoroughly unimpressed with AHS.

I had a waterline leak in my basement and the sink. After I submitted my claim online to American Home Shield and it took two days for the contractor to come out. They were friendly and clean. Plus, they had a mask on and they were okay with it being COVID. They fixed the issue and everything went great.

When the AC first went out, we called the company we have a maintenance contract with. They came out and they replaced one part. Then another part was gonna cost like $900 for them to replace it and they had to order the part. That was when we called American Home Shield. Island Breeze HVAC came out and everything went fine except that the air conditioning’s not working again. So, I've put in another call, and Island Breeze is coming out again this afternoon to take a look at it. When the contractors were here the first time, they didn't need to come in the house. They wore masks and they stepped back from the door.

I used to have a home warranty on one of the houses that I owned a long time ago. I kinda needed to do that because I had to do expensive repairs along the way. But I switched to American Home Shield. I did the research and I also knew another person that had it. They said to go with the company. It seemed legitimate. I called their customer service when I was having an issue with the heating element of my dyer and I got their automated system. I received a text that said within 24 hours, someone would be in contact with me. Plus, I received an email. Someone from Sears came out and he was professional. He was nice and knowledgeable. He did a great job.

Submitting a claim for my appliance issue to American Home Shield was super easy. I just went online and clicked a few things. My unit has been great since their contractor True Vine Appliance came out. AHS has provided prompt service to me so far.

The hot water tank would not stay lit. The pilot light kept going out. I called American Home Shield and spoke with a person. I've called a couple times on this issue. The first time, it was fine. They said that Wind Bender would be the person to come out. I asked if I could call them directly because I had no hot water. The rep said, “Yeah, you can call them directly.” She gave me the information. She said, “They'll schedule with you if you wanna expedite it.” So, I called Wind Bender and said, “When can you get here?” They got here the next morning to take a look at the tank.

I have a property in Kentucky and my father handles that since I'm in a different state. When a claim needs to be made, the tenant reports to the property manager, my father, and he contacts me because I am the person that has the home warranty. I then call in the claim to American Home Shield. Every time I call in, I get the automated process. But I ask for a customer representative and I get one. Usually, they give me the name of who would coming out and they'll say that this contractor has been assigned to me. I made a claim when the AC at the property was not working and was assigned Fast Response Heating & Cooling.

We bought a home in Arkansas and with the home purchase came a one year 2-10 warranty. We renewed it after a year ad we were gonna try to give them the benefit of the doubt. But on the second year, we dropped 2-10 to return to American Home Shield. Unlike 2-10, they don't seem to be trying to refuse every claim. They get right on it and they wanna get you taken care of. 2-10 seems to try to get out of answering our requests for repairs or for service. We had American Home Shield for at least eight years in Washington State and I've never experienced that.

There was a blockage upstairs where the AC unit is. It's supposed to drain through the sink in one of the bathrooms but that was clogged. Submitting a claim online with AHS was easy and they sent out AirMack to service the unit. They blew it out, cleared it out, and the sink was running again. But the problem is, because it was clogged, now my drywall part of the ceiling has two giant spots. It must've leaked through my ceiling from the attic. But other than that, the tech was on time, had a mask, and used things on his feet. All in all, AHS did a great job and we were very satisfied.

A's Appliance Repair came out the first time and they just sprayed the microwave down with some cleaner. They left and then that night, it started doing the same issue, it was like sparking. We called them back and told them what happened. They came back out two days later and took our microwave back to their shop, cleaned it, replaced the part, and brought it back. It's been working fine since. They wore a mask and they gave me a call 30 minutes before they came out. They were very punctual and professional.

Express Plumbing came out and installed the new water heater. They were very professional and awesome. They also got the mask on and used the hand sanitizer. They did a lot of good stuff. However, I didn't fully understand why AHS didn't wanna pay for the modifications because I was not told that wasn't part of my warranty. I was a little frustrated. I had to come out of pocket 200 and it was $75 when I’ve been paying it monthly. I had AHS for almost 10 years prior. I had left because it was some mistake where they said that I canceled but I told them that I never did. I went with another company but I always liked American Home Shield better. But when I came back, I feel like the things that are covered are different. They weren’t informative so then their customers know what is covered. But I like submitting a claim process. They give an option for a callback so I don’t have to stay on the phone forever. It’s an awesome option.

We had a stopped up pipe. Findlay Plumbing was on time and they were polite. They were able to remedy the situation quickly. Our experience was relatively simple. Home Shield is easy to use and the people I have talked to have been very friendly.

I spoke with a rep when I sent in the claim. They took my statement as well as what I needed and they let me know they will get a technician out. It was a simple and easy process. The contractor did their job and they fixed the problem. It went about a week or so, and the toilet was leaking again. So I had to recall them and they came right back out and they fixed the problem. Every time I've had them come out, they've done great work and they were polite. For the most part, I've had a great experience with AHS except for one experience. They sent out an air condition company and they were trying to get me out of my money.

My experience was very good. The contractor came out and replaced a garbage disposal for us. This is our first experience with American Home Shield and the process was easy.

AHS has been good to me. You wouldn’t be with someone for 20 years if they're not. They always treated me right. Even when I had a rented house, before I had this house built, they covered my rented house. Even when I talked to them and I explained something to them about this one particular air condition guy, and I told the rep, “Even I walked up there one day and I saw that he had left the thing off and I had to call him.” I told them, “I don't think we need to use this guy anymore.” They listened to me.

My garbage disposal was not working properly. American Home Shield sent out All Hours Emergency Plumber the first time and the tech unclogged it. The garbage disposal was working when he left but it broke again shortly after. I called American Home Shield again and they sent the same company out. It was the same technician too. They let me know when he was on his way. The tech was on time and was nice, which was the same that he was the first time. He saw the problem and the garbage disposal was replaced. I’m happy with the service.

After submitting a service request, there was no follow up from AHS. Each time I called, I waited for over an hour. The service was declined after a technician reported my spa pump was not accessible. I challenged that, a 2nd tech reported the same (and they wanted me to pay an additional $75 service fee for a 2nd opinion). I took pictures and sent to show it is very clearly accessible. Neither technician bothered to open the panel to see. Complete refusal to honor the warranty.

Before you purchase call their claim/customer service # and see how long you sit on hold 888-429-8247. If you want to purchase a plan, you get through within seconds. It’s a joke that they even offer a 800# to contact their company. Who has over an hour to wait.. This company is a complete joke. I have been a loyal customer for over 4 years and I had 3 claims this year, 2 were denied. The only reason I stayed, I hate change.

When I had no air, the first person they assigned to my case said they couldn't come out till the following week. The heat index was 105. So I called American Home Shield and said that it was not acceptable. I have underlying health issues. She told me to hold on a second and she was gonna find me somebody. It took her a while but when she got on the line, she said the company would be calling me within the next hour. She went above and beyond.

I had someone come in to do the regular yearly service. When he was here, he was disconnecting things and when I went to put my air on which was working perfectly fine before he came, it was no longer working. He began act like he didn't know what he did. After I discovered he had disconnected my air and shut things off, I called my father who's an electrician to come over and see what did he disconnect. The previous contractor fixed it, put everything back together and made sure everything was properly working. But when he did the servicing of the furnace, he said something was wrong with it. He claimed that I needed all of this work done to my furnace.

American Home Shield does what they advertised to do and I'm happy with that. When something went out on my air conditioner recently, I made a call to them. They scheduled an appointment and a week later, I had somebody out here fixing it. The contractor was very professional and he was in and out of here in half an hour. It's a good experience.

The refrigerator went down. It was a compressor that was messed up. Sears did very good. The only problem I had was it took a week to have somebody come out here. It was a long process. It was hard to do without a refrigerator for a week. But the two guys that came out were very nice. Overall, American Home Shield has been really good so far with us. Anytime we've had to have them, they've done very good.

The technician did an excellent job of explaining what needed to be done. Water wasn't coming through to the icemaker and he knew what to do. He said that he would make sure that the part was ordered and it was ordered in a timely manner. He came back without us even having to call and ask when was he coming to fix it. He was very pleasant and professional and it was a good experience. I'm a real estate agent and some of my clients also have American Home Shield. I've gotten a couple of comments back that their issues were taken care of so it works.

My dishwasher wasn't powering on. I went on American Home Shield's website to submit my claim and though I found what I wanted to submit a claim, I couldn't find what I needed to know after the claim was submitted. After I fill out their form, AHS immediately sends out a text message saying that I will have a technician contacting me. On their website, their platform tells me to contact the technician. So, if I'm just operating off text messages, I could potentially wait a several days before I realize I need some intervention.

The knobs on the stovetop were no longer functioning and the contractor was very professional. I would hire them again if American Home Shield didn't send out that particular company. The technician was on time and very kind. They had to order parts but they came back within two days. So, the downtime was very minimal. Since then, everything has been excellent.

I woke up and I heard that the toilet was running, then I called American Home Shield. They gave me between 24 and 48 hours for someone to call and come out. ARM Mechanicals was okay. They just had to come out twice because they didn't fix it right the first time. So far, everything is okay and American Home Shield has been good.

I had a leaky toilet claim with Home Shield and the first guy City Plumbing sent didn't attempt to fix it. He started to get in and out as quickly as possible and not really address the issue. Also, he was pretty rude. But with the second guy, I couldn't ask for a better technician. He fixed the toilet really quick and he was real polite. I would highly recommend the second guy. Home Shield is fairly reliable. Sometimes, parts take a little while to get, not necessarily like plumbing where you get it fixed on the same day, but that's understandable.

The website of AHS was easy to use. The contractors that came for our dryer problem were fine. They put a temporary repair until the part came in. Then three days later, they came in and switched out the part. It works now.

I had an AC claim to American Home Shield. The guy from Fast Response came in and thought he resolved the issue. But then he came back and he was able to resolve it at that time. No parts were needed. I am up and running. The guy was very courteous and extremely professional. Doing the claim to American Home Shield was fairly easy. I called in because I did not know what to do and the rep told me to do that online, so I did. It was pretty quick. The only problem I had, which maybe was something I just didn't read, was the company just had a short period of time with no one available on the weekends. So I went Friday to Monday afternoon without the air conditioning working. It was hot. Luckily, I had a backup AC so it wasn't that big of a problem.

Our recent claim with AHS was good. The technician was great. She got our system running and checked everything while she was here. She was very nice. Explained what she was doing, took care of the issue, went outside and checked all the gate. Just to make sure what she did, then took off. She was good.

I’ve had American Home Shield for three years and the rates are reasonable and comparable to other insurances. The service is good. The selector was not working on the two shower faucets. After I sent the claim, the technicians came in about three days. He changed the faucets.

For the most part, Home Shield's service has been good. CityLine's tech He called before he arrived. I thought there was a leak coming from the air conditioning unit, and the tech checked all around there. He was thorough. He wasn't just in a hurry to get to the next job. That was good. Also, he wore a mask. However, there's a lot to be desired with the follow-up. I got something in the mail two weeks later that one of my plumbing issues would not be covered and that was a basket strainer. Otherwise, there was nobody else. The plumber didn't call me back and tell me that would not be covered, and that I needed to fix it myself or have somebody come out and fix it. Home Shield didn't follow up with me and let me know that.

Express Appliance Service came out for our cooktop and their service was excellent. However, when the guy came out and we opened up the box, the cooktop was damaged. They had to send it back. They said they were gonna order another one and we haven't heard anything since. I told my husband that we need to give them a call to find out. It's been a good three weeks. I don't know if it's on backorder or what's the deal. But everything was excellent as far as them coming over and doing what they need to do. They get an A-100 for that particular company. The things that AHS has done for us in the past have been fine although I don't know if it's because of the pandemic we're having this issue with the cooktop. But it's definitely not anything to do with their technicians coming out and doing the work.

I was having leakage come from my air conditioner unit inside of the house. The tech went outside and he cleaned the outside air conditioner unit. He said something about my filter was so dirty that it clogged up one of my lines. So he went outside and he unclogged the line. He sprayed the unit off outside. It was simple but he did a great job. Everything is working perfectly. I like the quick response of American Home Shield. I put a claim in and the tech was out here in a day or two. So that was so awesome for me. I liked everything about my warranty that I had with American Home Shield.

The AC didn't cool properly. The company that came out was a great AC group. They were very courteous, kind and safe as they could be. I like AHS. They've always been courteous and on top of it. Sometimes, if the guy comes and has to sit and wait for a response, it takes time. But typically, everything's great.

I did the claim through a portal when the dishwasher stopped working. The tech came out and tested it. He walked me through the whole thing and he was pretty quick. It was really easy. He was professional. The part that was required to fix it wasn't available. We got the key card pretty quickly after the tech filed the rest of the claim for us. So American Home Shield sent us a Home Depot gift card and I was able to buy a new dishwasher. They gave us the option of them reimbursing us after we paid for it, but we didn't think that Home Depot wouldn't have such a small collection for Reno. The one we really wanted was not in stock at Home Depot and we couldn't get it mailed from another store, so it was kind of a hassle going through Home Depot, but it's fine. We got a nice one.

American Home Shield is great. I like the communication and the fact that somebody reaches out almost instantly for a repair and for a time to come out. Recently, Service Specialist came out and assessed the issue with the washer. The guy explained it was of one or two things and he fixed it right away. He just had to order the parts. He came in on Monday and came back Thursday. It was good with them.

My experience with my most recent claim with American Home Shield was good. It was for the fridge. I submitted it online and it was easily done. The contractor was prompt. He communicated with me and he resolved the issue. The fridge has been good so far.

I've been with American Home Shield for probably six years. I just moved from a property and purchased another one, and I’m with American Home Shield on it as well. The service has been great and I haven't had any issues. I never had an issue with any of the service providers that they've sent over. Any time I need somebody to come out for service, the contractors do. Everything's always resolved. They come in, do the work and get it done. Typically, I don't have to call anybody back about the same issue.

I just moved to my new house yesterday and I had a whole bunch of problems. I submitted claims with AHS for the plumbing, toilet, HVAC system, and an electrical socket. They got all that fixed and my experience was very good. The only thing that was annoying was that the guy that fixed the toilet said he was going to upload something to American Home Shield, but he never did. I also couldn't get a hold of his company and when I called them, no one ever answered. So, I hired another plumber just to verify that the work he did was correct, then I had to pay $80 and I had that plumber write a receipt for me for that amount. Other than that, submitting claims with AHS was pretty easy and my interactions with the techs were simple. They knew what they had do and they solved the problems quickly.

There was constant water leaking from the freezer door. I called AHS and went through the automated prompts. Then, the tech from A & H Services called and said he was available and that he was just a few minutes away. He asked if he could come then and I told him yes because we had been having the problem for a week or so. He was out within 20 minutes. It was so punctual and I was shocked. We've had AHS for years at our other house and I haven't had good experiences with them. But the A & H tech fixed our refrigerator and it's been performing great since.

Accent Air came out for the AC. It was blowing air but it wasn't getting cold. The thermostat was saying one thing but it was doing something else. The technician repaired the AC on the first day and it seemed like it was working. Then the next day, it wasn’t working anymore. But so far, it seems to be working fine now. By having the coverage with American Home Shield, you don't have to worry about all of those expenses on your home.

The motor in the pool wasn't circulating the water. Every time we turned it off, the water would go down. So when you try to turn it back on, you couldn't turn it back on unless you refilled up the reservoir. The JnJ Pools tech was good. He did what he was supposed to do. When I saw that it was another leak, I called AHS and they told me to go back to JnJ Pools to come out again. They came back out and the tech put a seal around the motor that connects to the back. There was a seal that was not working right and he fixed it. It's been great ever since. Both times that I've called AHS, the service has been good. The companies they sent out were really good. The Secretary was nice. They came out pretty quick. We didn't have to wait two or three weeks.

My AC wasn’t cooling and it was leaking. I went through the appointment through the American Home Shield website. It was easy but I was able to tell them in detail only when they called me. When you do the claim, it doesn't let you explain what's going on. It only gives you a, b or c and you can’t express what the issue with the AC is. But other than that, it was quick. I got a text message from AHS letting me know the day that the appointment has been set. Then, I had to wait for a call from the contractor for them to tell me the time they would be coming out. So, it was a two-step process.

The first guy who came out for an AC issue was very nice. I asked if I could get something in writing. He said that because of the virus, they weren't putting anything in writing. But he told me what he was gonna report. He said that he was putting in the report that I needed to get a new air condition unit. But when I called, I got a whole different report than what he told me. I even gave him a good review and that was not what he said to me when he left.

I thought I had heard something like a spark. The contractors came out the same day I submitted the claim for it. He searched everywhere, high and low. He didn't see any faulty wires. He checked the ceiling fan in my son’s room ‘cause that was where we heard it and smelled something. He checked the ceiling fan, and then the next day, the ceiling fan stopped working. I don't think it was anything he did, I think it was just an old ceiling fan. He came back the other day. I went and bought a fan, and he’s gonna replace it. Everything was great with American Home Shield. They answered the phone and they sent someone out right away. When I called back, they sent him back out right away.

I’ve had two problems and I filed a claim to American Home Shield. Our water heater was leaking. It was rusted and it went out, and they had a warranty claim come over first. Then they ended up replacing it and it was good. But as far as the air conditioner, we had left for a while and my neighbors let me know that it was not working. I went home and I felt it was really hot. The air conditioner was just running. The fan wasn't running anymore. We had somebody come out and they fixed it. Then it worked for a couple of days, and then it quit again. Somebody recently came out and fixed it again. We haven't had any problems with it yet. American Home Shield's claim process was all right. The only thing was just the $75 service call fee. It was a little expensive.

It was simple to submit my claim online and when I heard from Greenway, it went well. They were quick to respond and they were able to fix my AC unit quickly. I went four days without AC, but it is what it is. I don't think that they could have moved any faster. Also, I've used American Home Shield a few times for different things and it has always seemed to work. They need to cover water softeners though.

There was a leak in the sink so we submitted a claim with AHS. I was contacted immediately by the contractors. They just had to schedule something. The contractor that came fixed the problem. He was on time, was professional and got the job done right. We've gotten our money's worth from American Home Shield, for sure. We had a water heater replaced and that by itself was worth at least one year of service. I'd certainly recommend AHS. I'll probably use it again when we purchase our next home.

Submitting a claim was a pain because if I’ve had an email or something that has a secondary number, if I went on the American Home Shield website and used the number that was there, I'd still be on hold. It's ridiculous. The first thing I called about was just to get keys changed. I tried to submit that and I still yet to hear from somebody to come out and rekey the house.

The burner was overheating because the control on the knob malfunctioned and it was staying open. The technician from sears came and he was very efficient. He installed it and he was in and out. It was good. He was wearing his gloves and mask. They're very professional and very good. It's working okay now. Overall, American Home Shield is a godsend. They are doing a great job and they have been very helpful to us. When we've had an issue, they stay right on it and we haven't had any problems. I should’ve gotten them a long time ago. You submit claims online and it's really easy to do.

My thermostat was not communicating with my HVAC system. The American Home Shield website was easy to use when I filed the claim. When I paid the fee online, they gave me the contractor's name and their phone number, and it had instructions that they would call me or I could call them. Mechanical HVAC was very professional, timely, and they solved my issue. My AC system works to cool my home now.

AHS is okay but they're a little hard to get ahold of sometimes. It’s easier to do a claim online than it is on the phone. The appliance quit working and it took almost two weeks to get a tech here. It could've been faster but it went fine with Sears. The part that was needed was almost $400 but I didn’t pay anything except for the service fee. It was all through American Home Shield.

My experience with Dave and Sons Plumbing was perfect. It was professional and quick. The guy came out the same day that I filed the claim. He had a mask on, was wearing booties and not a whole bunch of tools with him. He stayed in one area and checked everything. I had another issue with my washing machine and American Home Shield sent someone out. They said they couldn't do anything because I needed to move my washer. It was a double stack and I couldn't move it so they left. I ended up not using American Home Shield to do that and bought a new washer and a new dryer. I was thinking of canceling the policy then but I kept it for a little bit longer. I'm not sure to the extent that I should be using it. I'm not sure of the benefits that I could get from it. But so far, it's been fine.

I spoke with a rep of AHS's when I submitted a claim for a leaking pipe. Their tech from Pipe Down Services Inc. came and since then, the pipe has been alright. This was the first time that I had to use AHS and everything went really well.

We had a clog in our main bath. I put in a claim with AHS online and within the next few minutes, I had a call from F6 Plumbing. It was really great and a tech came within a few hours. So far, everything has been good.

The fan stopped on the air conditioner and so, the house was hit hard. The first contractor who came was giving fake claims, where I had to get somebody from outside to do something on my AC. They claimed that they were the ones who put it but they didn't. Heritage came and did everything. They were professional and the repair helped. Now, I have cold air in my house. Heritage is the best but the problem with American Home Shield is we call and wait for one or even two hours. It used to be within 10 minutes but there came a time when they kept me for three hours just waiting. I almost cancelled my American Home Shield because of that. I waited for three hours and then after the call went in, the lady said okay and then disconnected. So, I had to wait for another two hours. But everything else is good.

The AC has been doing fine so Enchantment did a good job. It took a while to get the parts but no complaints for me. Louis, the rep, kept me updated. I live by myself and I don't have any grumpy spouse or kids saying it’s hot. So, I told Louis that it was not a big deal and to just let me know when they’re ready to work. When the parts came in, he got right on it so, I couldn't be happier. Also, he had a mask on. American Home Shield’s online system, where you can file a claim, is good. I've got an account so I don't have to call and wait. I can email a claim of some sort and then I get called in a short period of time from whoever has been assigned to do the fix.

Submitting the claim was a little difficult when my air went out. The guy didn't speak good English and maybe he didn't understand me. But we finally made a connection there. After we got a little mixed out of it, my appointment with Home Shield was great. They put me in contact with whoever I needed to be in contact with and would call back and follow through on it. The contractor was very, very courteous and they did put protection on. They told me everything that needed to be done and that Home Shield would pay part and I had to come up with the other part.

Paul's Appliance Service came out for our recent claim regarding a leaking washing machine and they handled it great. Submitting the claim with AHS was easy. I did it online.

The AC upstairs wasn't cool at all. I put in a claim on Home Shield's website and I like the process. The rep let me pick between a few contractors and I chose AAction because they're close to the house. AAction was great and they're supposed to come back out because the AC downstairs is not cooling during the hottest time of the day. I had to call in to add the second unit on the claim and I had to stay on hold for an hour. That's the only thing I would change about this experience. Other than that, it's been a great experience.

American Home Shield was very easy to use and I'm happy with the service. I called for a plumbing stoppage and the rep was very nice. They then had Nussbaumer Plumbing come out and they fixed my drain for me.

With American Home Shield, I did periodic every six months checkups on the AC because it's 14 years old. And it's ready to go in a couple of years, but the service was okay. I don't have AHS anymore. I sold the house, and then I reassigned it to the new owner. I got a confirmation of it by email. It was always a challenge to get ahold of an actual person from AHS, but it's just the way it is. The last time I had a claim with AHS, the guy from Third Generation who came out was in and out. He was not very talkative. He was doing his job. He replaced something in the AC. I paid my copay of 125. It was fine. As far as their contractors, a year ago, a guy came driving off in an old white van with no lettering. It looked a little grubby. But he handled the issue.

AHS sent Hornet Appliance Services out. They handled our claim pretty good, but it took a month from the time that they ordered their supplies. The other time, it took like three weeks. They fixed the ice maker. But when pushing the button, the ice wouldn't go on through the hole. It wasn't coming down through to the cup. When I try to call Home Shield, I have to wait well over an hour and I could never get anybody. I would like to talk to somebody with the problems I have with them especially concerning the ice maker.

The vent fan in the attic was bad. I filed a claim with Home Shield and Brett Short Circuits scheduled me in four days. When the tech got up here, he found out that there was a hose disconnected. He said it really wasn't his job to do but he went ahead and fixed it anyway. But one time I had a washing machine go out and Home Shield had Sears come up and look at it but Sears never sent them a report. I went on for a month with no washing machine so I finally just had to go buy one myself.

Our air conditioner stopped working. American Home Shield hooked me up with an air conditioner company. AHS gave me the phone number of the company. I called them and they came out the next day. We had to get a new air conditioner and furnace. Everything went fine. Home Shield was very nice.

We have a rental property and when we came out to get the property ready for the next tenant, I noticed that the AC secondary drain was dripping profusely. That was an indication that something was wrong with the primary drain. I called American Home Shield. They got somebody out the following day. It was very fast. The tech from Douglas Mechanical fixed it within about an hour or two and told me what was going on and how I can even fix it myself if it happens in the future. He was fantastic. I'm kind of a do-it-yourself guy so I like to learn how to do things myself and he was more than willing to show me what he was doing. I was really happy with the technician. It was a great experience. It's working really well now.

The AC wasn't cooling and we weren't sure why so American Home Shield called someone in. The people that I talked to and the guy that fixed the AC were great. The guy came out, cleaned it out real good and I’m not having more issues there. That claim was handled okay and it was a pretty easy process. We had one that we filed a week or so ago and it was not a good experience at all. Our hot water heater was leaking so we called American Home Shield. It took a couple days. They got someone to come out and the plumber didn't tell us when he was coming. He just showed up when we were at work so he had to come back last Friday and did the work. We told him where it was leaking from. He said it was a bad valve and he changed it. But he was grumpy and rude. He complained about having to walk down to the street to cut the water off. It was not a good experience with him in our home.

Everything went well with Ragan & Molinet. The guy came out and replaced some fuses on the outside air conditioning unit. He was done in an hour or less. He was really nice, knowledgeable, fast and efficient. Everything is working perfectly fine now, thanks to American Home Shield. We plan on keeping them after our initial time.

Kings Plumbing Repair is the worst plumbing. If American Home Shield never uses them again, they'd do themselves a favor. I've been trying to contact American Home Shield for the past two weeks. They keep telling me the contractors are coming. They were supposed to be here on Friday. I didn't even bother calling them. I'm tired of messing with them. This has been going on for two months now. We had a stoppage. The plumbers came and unstopped it, but it took two weeks for them to get here for the original thing. Once they unstopped it, they created another problem. Now, I have no water pressure. I called them the very next day. I've been trying to get this man back at my house for a month. He said he was calling me. He said he's coming. He doesn't show up. This is so unprofessional.

American Home Shield sent out Lone Star Water to fix a leak in our bathroom. I could tell it was leaking from the faucet and from underneath. I liked Lone Star. When their guy came, he looked and fixed the bottom part of it. He said that it was leaking from the faucet. But he didn't have the part and said he was gonna have to get back with me. They'd find the part. I said okay. Unfortunately, I only have one bathroom. As soon as AHS gave the okay, they'd get one ordered or they'd get one. The guy would then come back to install it. He finally brought one, took the old one out and replaced it. As far as the quality of work they did, they did good. It's just with everything going on with this Corona, they didn't have the part with them. The only issue I had was when Lone Star called to set up a date, they never showed up that day. Other than that, everything is working really good. If I were to call in for another plumbing, I would probably request Lone Star.

We've had issues with the refrigerator. It wasn't cooling. I called Home Shield and A Plus Appliance came out in a timely manner. They came out several times trying to repair it and in the end, they couldn't repair it so it had to be replaced. But I've not heard anything from them since I paid for it. I don't know the resolution of this claim. Also, I wish that they could get somebody out sooner because it's a vacation rental and when we have a refrigerator issue, it's a disaster.

My refrigerator went out and I just followed the protocol that said what to do to file a claim with American Home Shield. It was a fast turnaround time. Hudson is two miles from my house and they were the people that I've always used before I had AHS. The technician came out to look at the refrigerator and he realized that it was the circuit board that was bad. Everything's been working great and I was very pleased. I enjoyed AHS. I had them before at my old house so, I’m a repeater.

The double oven was not heating. The bottom door wouldn't stay shut. The repair was pretty much scheduled immediately and the guy came out on Monday. He was very competent. He seemed to know what he was doing. I'm very happy with American Home Shield.

The garbage disposal had stopped working and it was leaking under the sink. It was flooding. It was so frustrating being able to file the claim ‘cause at first I couldn't do it on the website. I called but I couldn't get anyone from AHS on the phone. It was explained to me it was due to COVID and they're not in a position to make claims over the phone, so I had to use the website. But when I went back to the website this time, it seemed to work. It was pretty complicated at first. I was told that Neighborhood Plumber & Rooter would be calling me. It was on Friday and they did not call that day. So I called them on Saturday and they said that the sooner that they could get someone to look at our issue would be Monday or Tuesday.

The AC was not cooling the house and it was leaking Freon. I went on Home Shield's website, filled out a claim and sent it to them. It's better than having to call because you sit for an hour and 40 minutes to get somebody on the phone. And then, Home Shield had Myers Comfort come out. They let me know when they would come out. Also, the tech called right before he came. I really liked him. He was amazing. My main issue is just with Home Shield.

I had to call American Home Shield and have their contractor come out to fix my air conditioner that stopped working. I got their voicemail then eventually, I got the thing that said I could leave my name and number and somebody would call me back. They called me back, I explained what was going on, and they gave me the name of the company that would be taking care of it. I called Subcool Monday morning and confirmed everything, and they came out Monday evening.

The first time the tech came out, the safety switch on the washer wasn't activating properly, so he fixed it. Then a few weeks later, it was fully broken. So he came out, assessed the issue and gave us a temporary fix. He came out yesterday to install a new switch. He was awesome. He had his mask and his booties. He kept to himself besides talking with me to kind of diagnose the issue. It was great. I've used AHS a couple of times this year to fix random things and they were pretty quick and easy to get things scheduled. So I've been pleasantly surprised.

My refrigerator was not getting cold and I lost everything in it. The freezer was still cold, but the refrigerator was not. A tech from Sears was out here on the same day that I called American Home Shield. The tech fixed the refrigerator and I was very satisfied. Everybody has to have a refrigerator and ours is running now.

When I moved in to my new place, I wanted to have the locks changed. I submitted a claim to American Home Shield but then the tech that they sent out didn't have the proper tools to do the job. He rekeyed my door but then there was a piece that wouldn't close all the way. He wasn't able to fix that part. While I can't blame the tech because he did what i asked, I expected AHS's locksmith to have all the tools that he needed.

The dishwasher was growling and about 20 minutes into the system being on, it was making a lot of noise. The tech changed out something but it still makes a pretty loud noise once it’s in the wash cycle. We haven't had a chance to call him back to see if he was going to come back or not. We turn it on in the middle of the night, so we don't have to hear it for two hours. So, it still is not operating the way we thought it should. But I understand now that we're not under contract with American Home Shield anymore.

Whenever our GE dishwasher was in cycle, it was making a lot of noise. We filed the claim and American Home Shield said that the contractor would call the next day to schedule an appointment. The contractor identified that it was the motor that was going bad. It would get stuck then not operate. They let us know what they were gonna do, that they didn't have the part in stock and that it might take a few days. But they took care of it. They were very good and very professional. The dishwasher hasn't had any issues since. I was totally happy with American Home Shield's service. We rely on their service so we pay for them to cover everything and they kinda do it. We're satisfied with them.

My most recent claim was for my refrigerator, which was a follow-up to an earlier claim from the fall, where the water line burst. It took the contractor a few visits in the fall and then it burst again in the summer so for a third time, somebody had come in and repaired it properly. He was professional and prompt. However, earlier this summer, I did not have a positive experience my air conditioning that broke. We contacted AHS. They assigned a contractor who was out the very next day after we reported it. They diagnosed it and they had to order the parts. When I asked for a timetable, they said roughly by the end of the week, and that was Monday. By Thursday, I didn't hear anything so I contacted the contractor and they said they did not hear back from AHS to get the parts authorized. They couldn't order them yet. Keep in mind, this was in June. The temperatures are in the 90s, heat index close to 100, and so we've been in a hot house for several days.

I was referred to American Home Shield by a young lady who I attend church with. We both became homeowners within months of each other and she was like, "I'm thankful I had American Home Shield. 'Cause when my AC unit went out, we would've been out so much more money." So I started researching. I was like, "Maybe this is something good to have."

I notified American Home Shield that my dryer was no longer heating and my dishwasher was no longer drying through a claim online, and then they said that I was set up with a contractor who would be contacting me within 24 hours. JR Appliance came and they were efficient and good at communicating. They got the job done as well. It was a great experience.

Our recent claim with AHS went well. I had an issue with the toilet in my master bathroom. The contractor was very helpful in fixing the issue. He made some recommendations to figure out the line that goes outside. He was just telling me about that. He also made sure that he had his mask on before he came out the van. He had gloves on as well.

I was having difficulty doing the claim online because I didn't have my contract number. I did a call-in because I had two different problems, plumbing and AC. I did one the one way and did the other the other way, and both of them were quick and easy. With the AC, the overflow thing was leaking, which it shouldn't. I called American Home Shield and they called DJ's HVAC Services. The guy came in with mask and was very polite and kind. There were a couple of boxes blocking the way up to the attic and he moved those. He told me the problem with the AC, it doesn't have one of those pipes where one could pour some bleach or vinegar down once in a while. He fixed it and did a great job.

The condensate line was plugged. It was spilling water or condensation on to the slab and then under in my hallway where I got the hardwood wet. Sirius Plumbing & Air Conditioning came out and I liked them. I tried to get them on another claim and AHS was not very helpful. I'm not really thrilled with AHS. If only they could handle their call center in the United States differently and to ask for availabilities to talk to someone. I was actually hung up on. The only reason I have them this year, which is my second year, is that I've got an old air conditioner.

When I bought the house, it came with an American Home Shield warranty. I had the same warranty on my old house, so I was already familiar with it. It's definitely helpful and it's nice to know that when anything breaks, they will come and fix it for a blanket fee. I put in a claim and within the next day, the guy from Kyka Tech called me. I was getting all the locks rekeyed. I told him what I needed and he was good about communicating with me. I sent him some pictures of the keys so that he could give me some options, and then he came out and did everything I wanted. Everything went well even though there was one thing he couldn't do. He even gave me some advice on how to do it myself, so I would definitely recommend the guy.

Having American Home Shield is convenient. I went on their website and put in a claim when our central air conditioner stopped working. That was easy. AHS had somebody here fairly quickly. The contractor was really good and they fixed everything right away that day. Their tech had a great attitude and was very professional. We have an older central air unit so he had to replace the fan motor in there. It's been working fine.

Doctor Cool put a fan motor on our AC. It took a while for it to cool off. It finally cooled off and two days later, it got hot again. So they came out and put a bigger fan motor on. Now, it has been fine ever since. The guys from Doctor Cool are very good and knowledgeable. I feel very good with American Home Shield.

I own a bunch of properties and I spent out of my pocket so much money because I forgot I had American Home Shield. But I'm very happy. They're very attentive. It's easy to go online and book the service so that's helped me a lot. Recently, A-US Air Conditioning of Texas came out for our AC unit. These poor tenants of mine, every time this happens, they're out of AC and it's brutally hot outside. Yesterday, the unit completely shut down by itself. They've redone all the plumbing. The guy said the coils were spotless so I don't know what's going on. I put in another request last night and that company called me last night and said somebody would be over there today. This will be their third trip back over to the house. It's still not resolved.

There was a lot of water leaking from my washing machine. Clutch Appliance came out and fixed the washing machine. The tech was a good guy but he didn't have the parts that day. It was a weekend and the parts came in two days. Everything went fine. I also called American Home Shield because I have a problem with my air conditioner. Now, I have a problem with their contracted people because American Home Shield rarely approves to fix everything and they told me to call the people from the air conditioner place. I call every day but they don't answer. It's too hot right now. I've been without an air conditioner for about 10 days.

My sister has American Home Shield in Ohio and she has told me how good they are. AHS will have someone come and look at the appliance and if they can't fix it, then they say it has to be replaced. But the last contractor they sent out was not good. They took the money but the technician never even came to the house. My daughter-in-law has been on the phone with them. They need to replace the dishwasher but this claim has been since June and we are at the end of August. But American Home Shield was good before this dishwasher issue. If we didn't like the contractors, Home Shield would send us another contractor.

Updated on 09/01/2020: The company would not even pay the $10.00 for the refrigerant for the air conditioning. My warranty ends in 78 days and I will not renew because the company misleads the customers. I had the air conditioning serviced by the company less than 2 months ago and the person who came over did not find any problems. Now the air conditioning need parts and we are suppose to pay 1,450.00!

This company has many great reviews on their official website but they don't allow any criticism to be shown. To show what my family and I have been through with this company, I came here to warn others to NOT CHOOSE THIS COMPANY. When our toilet broke, and we called Home Shield, they sent a repairman to fix it. A toilet is a basic fixture in any house, right? Anyone would assume it would be covered. But no. The repairman refused to fix it since he said that it's not covered so what purpose is there to their service?? Even worse, he broke the toilet handle of the other toilet that wasn't broken!

Hello Team, Hope you're safe and well. I just want to reach out because I am a customer service representative myself and I always make sure I provide the best service I can to clients I come in contact with. Unfortunately, clueless to what was going to happen, I dialed your main line and I was horribly waiting on the line for 57 minutes before I got routed to your rep named Ruby. She only took less 10 seconds to pretend not to hear me and hang up. FYI. I was on the line all day and have talked to several people and no one ever complained there was any line problem. All calls I had were catered. I find it hard to believe that she cannot hear me. It's frustrating how we need to wait in the queue for such a long time while your reps wouldn't even have the patience to talk to us. When you're in this field, you ought to have that commitment to serve your customers.

AHS has continued to close my service account showing an item was fixed. It's been weeks and the item is not fixed. In fact, the item may be more expensive than first realized. No matter how busy a company may be, there's no excuse for not getting in touch with or back to a customer. Shame on you. Customer service from all companies is falling short more and more as time goes by. This is not how to run a business. Thanks for causing consumers so much trouble.

Multiple calls to resolve a 2 week old service call for A/C not working have yielded ZERO results despite assurance I would get a call back from AHS and the company (Quantum Mechanics in Boerne, TX). The company dispatched is NOT certified for Trane warranty work as I was told once I finally got hold of someone at Quantum. Was advised by Quantum "we don't do Trane warranty work," and "thought" or "should have been" (and I quote), "It was reassigned to AHS." AHS promised to get a status and call me back two days ago, but no call back. Just called again and assured they will call back. Suggest don't use online service request but call to validate the service provider is qualified to work on your particular brand. More to come once (if) I get a call back from AHS re: status and what they are going to do about this highly negative experience.

If you want to get billed multiple times for the same service and want to call multiple times to get the billing issue resolved, then this company is great for you. I had a microwave oven that stopped working, they sent me a Sears guy who cancelled the first order on the phone because they placed a wrong order (wrong brand of the microwave!!!), that still got billed, then they had to reschedule, that also got billed. When they showed up, they had to order a magnet to fix it, and when they showed up bitterly and angrily a 3rd time they billed me again, so on my account there was 2 x 125$ billed and paid and one 125 that is due. I called 4 times to fix this and this is still not completely resolved as I still do not see a credit on the second bill and I am now past due on the 3rd bill. All because of a microwave that could have cost me less than 375$ if I just replaced it. Highly unrecommended, I am not renewing.

Pipes leaking in basement on Tuesday. Call and schedule service. Service scheduled for Wednesday from 11am to 2pm. 2pm on Wednesday no plumber. Call plumber. Plumber said that I canceled the appointment. I did not cancel. Called customer service. On hold for an hour. CSR state’s same thing as plumber. I’m the only person with access to account. CSR made another service request. Plumber calls and schedules an appointment for Friday from 12pm to 3pm. Pipes are still leaking but instead of repairing today I have to wait two more days. Long time customer.

My air conditioner wasn’t turning off. It doesn't get to the temperature that I set the thermostat to. I put in a request through the American Home Shield website and it was very easy to use. It said that Cozy Comfort Heating & Cooling will reach out to me and set up an appointment, and their technician did. The technician ended up coming out twice because the first time, it did get a little bit cooler but it still wasn't hitting the temperature I would set on the thermostat. The second time he came out, he put a little bit of refrigerant in the AC unit. But he said that the AC unit was working but there could be other factors that might be causing it to constantly run like the insulation in the house, the windows or stuff like that.

The garbage disposal was broken. I submitted a claim via the phone app of AHS. It was super easy. The technicians were able to fix the issue. Now, it works fine thus far.

We’ve been with Home Shield for years and we canceled then reestablished their services. The only difficulty that we've been having is that my mother who has been paying for the monthly charge feels like there's something going on that she's getting charged $60 a month twice for a few months now. But I love Home Shield. The recent claim took a little longer than what I thought because they needed a mortar, but everything was okay after that.

The pipe was freezing in the fridge and that created a whole level of ice on the bottom. And then it would leak all over our kitchen floor when it reached a certain level. I filed a claim with Home Shield. The website was easy to navigate. Home Shield always says that the contractor will contact me in 24 hours, and they usually do. And then, the contractor would tell me when would be a good time. We set that up on our end so I know exactly when to expect them. Frontier's tech then came in, did his job, told me what the issue was and left. It was easy. Frontier fixed our freezer and our stand-up refrigerator. The freezer in that fridge has been working perfectly. Our experience with Home Shield has been great this year. After what just happened this past week, you should do it.

B & M Appliance came for the microwave and they handled it fine. It was quick and to the point. It happened on a Friday and by Tuesday, they had contacted us. We opted to get our own microwave because the one they were replacing it with was another brand from what we already have in the kitchen. They sent us the paperwork to get the replacement for it done. This is our second year with American Home Shield and we had the three-by-three appliance combo, which is probably the best one to get. Normally, we submit claims online but we had to do a phone call the other day because we had two claims and it only lets you do one online at a time. They should allow you to be able to make two different charges online.

American Home Shield sent J-R's Water Well Service, and they had to replace the pump. It works good now. The claims process with American Home Shield was fairly easy. Our experience was very good.

There was an issue with our oven and with the icemaker, and the contractor came out and looked at it. It took a couple of times to get the parts but it seemed like they did a good job. I had some issues when American Home Shield sent out a contractor though. My wife was home and they did not ring the doorbell. They said they did but she didn’t hear it. So, they had to come back. It was a big mix-up but they fixed the problem.

I was having issues with my air conditioning unit. In my process and online request for service, AHS immediately replied with the service that I would be using, who would be assisting me. They said that they will contact me or if I needed immediate service, I could go ahead and reach out to them. The contractor came and asked where the air conditioning unit was. I directed him. He was good with social distance because of COVID. He went over and he fixed it. It was so hot and AHS got someone out here so quickly. I'm very appreciative of that. They were able to fix it the first time out. That was amazing.

There was water in the sink and we checked it out. There was a hole in the garbage disposal. So when the water ran in the sink, it ran into the garbage disposal. I called American Home Shield and they handled the problem. I thought that the contractor would not be here for two or three days because we live in kind of a rural area. But the gentlemen called that morning and he said, "I may not make it today, but I'll definitely be there tomorrow. Can you tell me what's going on?" I told him that there was a hole and he said he would bring a disposal with him just in case.

I had a claim on our AC unit and American Home Shield sent TJ Morgan out. The service was great. They were fast with it and I had a great experience with them. The tech told me the fan motor wasn't working anymore. He told me that he had one in the vehicle, so he replaced it with a new one he had in the vehicle. He walked in here with a face mask. He did take precautions with it too. I love American Home Shield. As soon as I put a claim, it takes 24 hours to take care of it. So, I'm really happy with it.

I called American Home Shield to file a claim for the AC that wasn't blowing cold air. The process was pretty good. The wait time was a little bit long, but I know it's because of COVID. It is what it is. I called on a Monday morning, and the tech came out on Wednesday about lunch. He called, said he'd be here in about 20 minutes to half-hour and he showed up within the time frame. He chatted with me for a couple minutes about what was going on. He went over and looked at the air conditioner and did a couple things. Apparently, the unit needed a fan. He was really good. He said, “I got a fan in the truck, and we'll get it switched.” He probably took an hour and a half, and when he was done, he said, "Turn it on. Let's try it," and it worked great. It's still working good. I haven't called back, and it's been 100 degrees in Vegas. So, that's a good thing.

American Home Shield sent A-US Air Conditioning of Texas out. I asked for the service because our unit was not cooling at all. I called American Home Shield and the same day, they let me know that the contractor had been assigned and would be contacting me. A-US was very informative. They quickly determined what the problem was and tried to remedy it but the system was too old. The work that I had done that first time they came out did nothing. I called the man back at A-US Air and told him that I still was not experiencing any difference in my home and that I was interested in buying a new compressor. So, because I had gone through American Home Shield, he was willing to give me credit for the previous work that they did when they came out. I went on and bought a new compressor and they came and it solved it.

I like American Home Shield. My recent claim with them was for a washer and dryer. They found somebody quickly and got somebody in. I was very pleased with the contractor that they went with. I was very surprised. He was very knowledgeable, was very quick to assess what the problem was and knew exactly what to do. He was in and out and very respectful too. I had a really great experience with American Home Shield.

AT Appliances came out for our microwave. They had masks on and they were on-time and very professional. They had to come back a few times, but they fixed it. It was also easy to get the claim processed and for someone to come out and take care of it. You just go on the website, log in, and that's it.

I had a backed up toilet and American Home Shield sent a tech from Blue Star Plumbing. However, he didn't do anything. he told me that he would have to get out on our roof to try and unclog it. He would have to go through the relief air valve because I didn't have one for that toilet well. He said AHS wouldn't cover that and he wanted to charge me $325 to do it. I told him "no thanks". I wish he did more than what he did. Still, I'd recommend AHS.

A-US Air Conditioning of Texas came out for our AC. The unit was working and running, it was just a bad capacitor. Every time it stopped running, we had to kinda kick-start it. Once we had them fix it, they replaced the capacitor. A few days later, the whole unit quit. They claimed that to be a normal failure. I had gone onto the AHS website and did the still not fixed button then they sent the technicians again. When they found out and determined it needed a new compressor, the technician told me I had to call Home Shield. Home Shield discussed with me that they would not cover the full portion and somebody would reach out to me to determine if they would pay to have it replaced some X amount or if I wanted to continue with A-US Air.

The toilet was running and the pipe in one of the other bathrooms was leaking. When I tried to do the claim online, there were issues going on with it. Then I called and something dropped on the call, and then I called back and I was finally able to get someone on the line. They had some technical issues going on during the time when I had called about the claim. I told them it was an emergency to try and get it expedited. So they got it on the very next business day that they were gonna come out there. It was all great with the contractor. Everything has been good since. It cut costs where the bills ran up because of the water constantly running on the toilet and the water leakage. AHS is something worth purchasing because it helps to maintain and protect your home from everything.

Andrew Farren Plumbing came out for my plumbing claim with Home Shield. The tech saw that there was water coming down and I turned the water off so it would dry. Then he went upstairs to the bathroom and all he said was that the bathroom floor is not level so my toilet was probably not seated and that it's not a plumbing problem. For him to say that my bathroom floor has to be replaced, I thought he would have at least lifted up part of the floor or behind the floor to see that the wood was wet but he didn't. I had no water in the bathroom floor so it was evidently something that was dripping down the pipe. Right now, I'm not satisfied. I wrote Home Shield back and I didn't get anything back from them. I've been paying for them for years and I've only had a few things done. This was very disappointing.

I did two recent claims almost at the same time. One was the refrigerator and another was the dryer. Submitting the claim was pretty easy. I did it online. The contractor was a Sears provider. He was fantastic. He knew exactly what he was doing and was very professional. He couldn't order the part that they needed. It wasn't in production anymore. So, he couldn't take care of it on his end. But he notified the company and that's where the process stopped because they kept calling me when I was at work and I still haven't solved that problem. They can't repair the refrigerator.

Our other dryer was not working well so we called American Home Shield. I was given a time for when to expect Dill Appliance and Repair which was Friday between 9:00 to 12:00. Their guy was on the dot on Friday and fixed the dryer. Dill Appliance did a very good job. Their guy was courteous and professional. Everything has been good since then. Our dryer has been performing up to the mark. The dyer is one of our important appliances and we are glad that it was fixed.

My downstairs drain was clogged and American Home Shield's contractor from Sewer Quest came out and snaked it out. They didn't get the trap back though and it was leaking so I did a recall through American Home Shield. The techs came back out and fixed that. Other than that, they did a great job and they were very polite. They were clean and wonderful. They wore their masks and boots and they swept up. They didn't touch my walls either or got them dirty which was something that the last plumbers did. Everything has been fantastic since they came. I've been very pleased with AHS.

My recent claim experience with AHS was great. The contractor was wonderful, prompt and professional. The AC wouldn't cool and so what he diagnosed was a coil that had failed in the old unit. That was what they got hold of and came back and replaced. Everything is fine now. The people AHS sends out are quality people. Sometimes you have to follow up though. It's a little easier to get service if you do their online system rather than wait on hold for a live person. The first time I used the online system of AHS was this last time. It worked great so I will do that from now on. I liked it. It was very efficient.

My air conditioner was backed up badly, and it was leaking and not working. I did the claim online to American Home Shield instead of calling and they referred me to the AC repair company. This was a Thursday night and the earliest the company could get out was Saturday. So, I was without air conditioning for quite a while and it got bad inside. But once we got people on the site, everything worked out well. The contractor was incredibly late to when they said they would be there and they weren't able to answer the phone very well. They had truncated hours so it was not the best contractor experience. But the American Home Shield experience was fine.

My ice maker and my refrigerator were not working. I found the website of AHS easy to navigate and user-friendly when I submitted a claim. I didn't have any issues. It definitely kept me updated by email and text. The contractors that came were great. The guy had to order the part and it came really quickly, like less than a week and he was back installing it, so no complaints. So far I've only used AHS the one time and it’s been very good.

We had a plumbing issue and we got a handyman who does everything to fix it. He stopped the problem, but it ended up being a temporary stop. Then a week before we called Home Shield, I went downstairs to go through something. I realized that the commode was making so much noise. We needed to find a plumber for real. We had been struggling trying to figure out how we could actually find a plumber that was reputable and affordable. We just couldn't figure it out. Finally, my mom said, "You know what? I got a crazy idea. Let's just look to see if Home Shield will cover plumbing." So we called them.

I've had a couple claims and I've been more than pleased. I've always called over the phone, gotten a live person, and told them what the problem was. When I called American Home Shield for the pool filter though, it was after hours and I could only give one choice, but there were two issues I needed fixed. I debated about it and I had to make a second claim. Now, I know for next time that I have to make sure I get a live person.