American Home Shield Reviews

A lot of times there's an English barrier. I only speak English. So, sometimes, that's a bit frustrating to understand some of the folks on the phone. But that's my biggest complaint. The company had to replace the whole furnace, which was odd. But that's what they needed to do. However, I had to pay $830 out-of-pocket because they said they had to do modifications, which meant when they removed the furnace, they had to cut pipes, and then reattach the pipes. And for some reason, the warranty didn't cover that.

We've had a couple of different guys come out over the couple of years we've been here and you can tell when they're knowledgeable or not. The tech that came out for the dishwasher had a lot of knowledge and a lot of science and helpful information. So we were definitely happy with him. Unfortunately, this is the fourth call-out we've had on this dishwasher. He looked it over and he explained things to me, but there was not a whole lot we could repair. But he let us know that American Home Shield also gives us the option to sometimes cash out or get money for a replacement. He let us know what our options were while giving me the science on what was wrong with the thing. Also, it was pretty quick and easy to submit the claim online. But I wish I could get the technician that I liked before we go to another company. Because every time we've called out for something, we always get somebody new every time. Other than that, everything's been good.

The garage door opener would go up, but it wouldn't go down once it goes up. You couldn't let it back down from the remote in the car or from the panel on the outside of the door of the garage. American Home Shield had a technician out here the next day. We thought we got it repaired that day. It was working. It was on that Wednesday but on Sunday, when we got ready to let it down, it did the same thing that it was doing before. So, I had to call the technician back. It was a different issue supposedly when he came back. So, based on that and the age of the garage door opener, I told him that I wanted to replace the whole garage door opener. Everything's working fine now.

Our lights were flickering and we had a contractor come out the same that same day we filed the claim. They diagnosed the problem and fixed it. I just love American Home Shield. You get online and you submit your claim. Then they send you your information about the person that's going to come out and contact you. They take care of it and it's done.

The AC unit was not cooling off. Apparently, the thermostat was communicating to the air conditioner to cool down and it wasn't doing that. So the tech replaced something. He was here for about 45 minutes and it was done. My coworker asked me about my AC and I told her I really love the service because she could just call American Home Shield and they will have somebody come out. It's usually within a day or two, if not the same day, that somebody comes out. It takes the stress out of trying to find a contractor or service provider. I'm a single, middle-aged female, and it helps me a lot not having to try to find reputable service providers, knowing that it's gonna be done timely. Also, filing a claim is so easy.

I have a hard time understanding the reps taking the call for service requests. It's kind of frustrating sometimes because I would have to keep repeating, they would be saying the same thing over and over, and I could kinda get aggravated with them. I had one bad experience with one of the ladies and she hung up the phone on me. I was very upset about that. I called back because I never got through concerning my situation and it was a guy that next answered the phone. I told him what happened and he told me he was so sorry that happened. He was able to give me the correct information and he did a good job of handling it. That was very nice of him.

American Home Shield is pretty quick to get somebody out to fix what the problem is. The people that have come out usually take care of it. I recently had the AC worked on. The tech told me what the issue was and he took care of it. It leaked some Freon and he put some. I've had Excalibur here before. Their company is very good. I'm happy with American Home Shield's service.

My clothes washer flooded the kitchen. I called up AHS and they were very good in receiving my service request. Unfortunately, this happened on a Saturday, so,= I couldn't get a plumber until Tuesday. When he came up, he spent about half an hour to 40 minutes and told me that the problem was a plugged line. Then he cleared it and he was very courteous. I also submitted a claim for my stove and the techs did very well. All in all, I get a pretty well and prompt response from American Home Shield and I'm very happy with them. And since I got the warranty, I don't have to worry too much about my appliances or my home in general, and I'm not apprehensive of something breaking.

American Home Shield is a nice safety net and I've been very fortunate that the reps have all been very professional and helpful. The recent claim experience went extremely well and I was very pleased with it. The serviceperson was efficient. My dishwasher isn't leaking anymore.

American Home Shield is a third party to initiate contractors to come out and work issues, and they do that fairly well. The cost of subscription is less than the cost of repair for major issues. But they could do improvements in the process time and the trust between the contractors and the company. For instance, if one contractor is assigned an issue to resolve that when one contractor says that the issue is not fixable and that they must proceed with replacing a unit that they trust that the contractor is telling them the truth and that they are experts in the field. But it took six months to almost eight months to fix a dishwasher when the first contractor indicated that they had done all that they could and the unit was not repairable. It took three to four contractors with more than one, second opinion or third opinion, to proceed with that process.

All the technicians who came out were nice and explained all of it. We were very impressed. The quality of repair done was very good. Having a home warranty keeps the repair in a budget type of arrangement. You don’t go over and it’s constant, which is a big deal to me. American Home Shield should continue to send people out who can do the job and get it done quickly.

My husband suggested American Home Shield. Someone from his gym recommended it and I was skeptical at first because I was like, “We're gonna pay a monthly payment on something and we may never use it.” But it has been awesome. I'm glad that we went with them. I submitted claim for an outlet in the kitchen. When you plug something in, it's plugged in, but then a few seconds later, it turns off. AHS said that would submit the claim and the contractor would contact me. The tech said he was would put a new outlet in and he showed me what the old one looked like. I see the outlet there before and it was like, “No, I'm not gonna use it.” Now it's functional and I can use it as part of my kitchen.

The spa emptied itself. It wasn't climbing for a couple days 'til it got hot. When the pool person came to service my pool and turned it on, it started leaking and spraying out from the motor and the prime area. We thought the motor burned out and he told us to keep it off until I get somebody out here because this will drain my pool. I had issues with the spa equipment too but I can't check it until I have it looked at for leak detection and American Shield does not cover that. But the pool person was very well-versed and polite. He changed out the gasket of the pool. He was very thorough. He was on time. It was a very good experience. Also, American Home Shield scheduled the service around my schedule, so it worked out fine.

Since a tenant moved out, I had to do a claim for the AC and for the plumbing. Once I go to American Home Shield and pay the deductible, somebody will call and they give a four-hour waiting time. They come out and they don't make me wait long to have the appointment. Everybody's really nice and helpful. For the plumbing, the contractor came out to fix it, and they didn't. Nobody moved in until Saturday when they said that the plumbing was still working. So, then, the plumber came out today to fix it. The toilet wasn't flushing. My experience with American Home Shield has been awesome. It's worth it.

You submit claims online. And most of the time, most of the time, they're very fast. And they get back to you and say, "Okay. We're gonna send this contractor out." And then they do. American Home Shield addressed our issues wonderfully. One of the glass doors of our oven shattered. Bobby came out very soon. Also, we were having problems with the icemaker. Nana who was doing that Samsung refrigerator took ages. They kept in contact with me, but they couldn't find somebody to come and do the work at the times that I was available. They kept saying, "Sorry, we can't get somebody on that date. Here, have some more dates and choose from that." And they sent five boxes worth of whatever we needed. That was sent very quickly. AHS is peace of mind and very good value for money.

The water heater went out and it leaked water all over my house, the hallway and a little spot in my closet in my master bedroom. It also went into the front bathroom and it messed up the floor in there. This house was built in 1981 and it looked like it might have been the original hot water tank. But the service guy got in there, found things that wasn't up to code, and that was wrong. He said that if he'd pull all this out and put the new in, the water heater would be up to code and we'd be good to go. That was what he did and I was quite pleased with his work. I've told people at work that if I didn't have American Home Shield, I wouldn't know how I would pay for the stuff that had to be fixed 'cause it was so expensive.

I had a light issue and the contractor found the issue that was due to wiring. Everything was resolved. I was very happy. But processing the claim really took time than I expected. Also, the deductible is a $75, which is little bit expensive.

Some things we have done have been quick responses and quick turnaround times. Others just seem like it takes a long time to get approval for any type of parts or replacements. Plumbing, garage doors, electrical, all that stuff were always really smooth. The heating and air approval seem to be the harder ones and longer wait times. Most of the companies that come out providing that service in our area will not use American Home Shield because they say it's hard to get payment and hard to get approval for parts. We're limited on who we can use in our area. Like the electrical person that came out, he drove two and a half hours away and we have electrical people here in town. Our plumber had to drive an hour away too, which were all great people and I would recommend them any time. That's the only thing.

The website of AHS was good and self-explanatory. They gave me a phone number that I can call the contractor. Or the contractor would call me and give me a time and a date. The contractor called and told me a time and a date. I just had to call him about when the part arrived, ‘cause he told me when the part arrived, he would call me. I felt it was taking a little too long. I had given them a call myself and asked them about the part, which he told me there wasn’t any yet. When the part came in, he called me and told me when he would be coming over to the house and he did. The contractor was good. He explained everything before he left.

I'm happy about the service with American Home Shield and how they responded and treated me. I’ve been a customer for about more than two years. But I'm just unhappy about how they allow the contractors to charge their customers an exuberant amount of markup for Freon when Freon is totally affordable for everyone. But I'm happy we got the air conditioner back working. Also, American Home Shield is committed to standby the customer or the consumer and they've been loyal to what they said they would do. They've replaced an item in my home that would have cost me several thousand dollars. They replaced my microwave and oven, one piece unit. So the loyalty of American Home Shield to its customers is very satisfying.

The contractor didn't really do much for me. They came in and they told me what the issue was and to make a claim. As far as making the claim, nothing was approved. So, I'm going to go ahead and try again with a different vendor. Professionalism-wise, they were pretty good. No complaints. It just wasn't fixed. That's the only issue. I'm a first-time homebuyer, so this is my first time with home warranties, and I feel that American Home Shield is only good if it's just little items to be fixed, like a lightbulb switch needs to get fixed, a refrigerator. But they're not that good on anything major. I wouldn't recommend American Home Shield for any major appliances. Look for something else.

There was a leak that developed in the plumbing for an upstairs toilet and the contractor showed up right at the front edge of that appointment time. They were very professional. They had to saw through parts of the sheet rock and they took the time to clean that up and vacuum up any of the dust. They picked up after themselves much more than I may have seen in the past with other contractors. The guy also took the time, after doing all of his investigative work and everything else, to come find me and bring me around and show me and explain to me what the issues were.

American Home Shield hooked me up and the man that came was very nice. He was clean, the job was taken care of and he cleaned up. He said the line was clogged. He cleaned it, but it's still leaking. I told AHS in a return message to them but I don't think they got it. So, I just keep wiping off the water. Everything was fine. It's just that that problem wasn't resolved. I've been with AHS for 15 years and I've been happy with them. They've addressed all my issues and have done them in a reasonable timeframe. They offer the preseason checks that I've signed up for and done. However, the rate is getting too high. Every year it goes up and I'm getting to where I'm going to exit AHS because I can't afford it anymore.

My most recent claim with American Home Shield was a disaster. I put in a request for electrical service. I have four electric outlets outside the house that don't work. Now, had I known upfront that outdoor receptacles are not covered, I would have saved the $100 trade call and not put in the request. But American Home Shield is always pushing people to put in the request online as opposed to calling. Had I called, they would have caught it and said, “Hey, wait a minute, this isn’t covered.” So, I put the request in. The company came out. They called me in advance and said, “Okay. Exactly what outlets are there?” I told them, “I’ve got four outlets outside the house that don't work. Two of them are in the pool filter. One of them is at the back deck, and one of them is underneath the deck.” They said nothing to me about it.

The contractor came out and repaired the stove. One of the eyes had gone out so they replaced that piece. Then, on the stove, the little sensor that comes on when the stovetop was hot didn't go off. So they replaced that piece too. The technician talked to us a little bit and he was quick. He was done in less than 30 minutes. After he repaired it, he made sure it came on and everything worked. We haven't had any trouble since then.

We had a refrigerator issue and Sears came out. They were timely and showed up the day that it was scheduled for, so I thought they were good. I can understand the scheduling challenges. I was out about a month or so from the time that I called to schedule, so that was understandable. Also, there were a lot of technicians that they sent out. It wasn't the same guy for the same problem.

I'm a little put out on my dishwasher claim in one of my properties because it was a couple of weeks ago that the contractor determined that the dishwasher was no good and they had to order a new one. When the replacement arrived last week, it was supposed to be installed but the people who delivered it don't install so I had to call back and try to get it installed. I'm currently waiting on it. It's been three weeks without a dishwasher for my renters.

The guy came out for the wall oven and he ordered the part and it was fixed. Everything was professional and I have no complaints. Everything was great and I was very happy with American Home Shield.

I had no hot water. The tech that came said that he replaced some pilot fixture and showed me how to light it. It lit and he left. He said to let it heat up all night. I got up the next morning and there was no water. I went out to light the thing and it lit. It ran for about 10 minutes then just stopped. Now it won't even light. I've been without hot water for a week. The techs are coming out today.

I wasn't able to control the down button of the thermostat that will reduce the temperature. Submitting the claim was not really very easy but I had a positive interaction with the tech that came out.

We had leaking from every single one of our faucets. I submitted the claim with AHS, which was easy, and I got to see the tech the next day.

I had a tune-up for the AC and everything was okay.

We like having the coverage. When something happens, we know what the cost is gonna be ahead of time. When our water dispenser wasn't working, a new valve was needed. The repair people had to order it and that took a week, but I'm very satisfied. They got the unit fixed.

When something happens with the items, they are quick to send someone out. I like to choose my own service people. AHS has a list of service people and I like to check them out on my own. I like to look at reviews and how long they've been in business. So I am given that opportunity to do just that. It's a simple process to submit a claim. But on all of my items that I've had service, they tend not to cover. I have expensive items in my home, and I always end up having to come out of pocket a lot in order to get what was broken replaced with the same item.

My electrical circuits went out in half of my kitchen and instead of just me normally doing my due diligence and taking everything one step at a time, I instantly called American Home Shield. Hopwood Electric came out and snapped my breaker, that was all it was. Also, my bulb went out in the second layer of my ceiling fan and I've never changed the bulbs in that layer. They showed me how to change it out. They took the bulb out and gave it to me so I could take it to Home Depot. I've done business with them a couple of times when I have put in claims through American Home Shield.

The dryer wasn't drying. It was just staying cool. I had cleaned out the lint pod. Bought a vacuum attachment and tried vacuuming it out. It would get warmer, but still not fully drying the clothes, and it's pretty much a newer dryer. The guy came out. Based on where it was located, he couldn't pull it out. He thought it was the sensor so he cleaned that. Then he said everything else was lining up properly and he gave us instruction on trying to timed dry instead of auto dry. We took his advice and it seems to be working better than it was before. I have another claim in, so we'll see. But so far, my experience with American Home Shield has been very positive.

American Home Shield has been real reliable. It's easy for them to pick out the service person and then, I just pay the deductible. When our oven went out, the service guy came out and said that we needed a part. Then, they came back two weeks later and put the part in.

I've been happy with AHS. They've replaced the refrigerator. I've also had them a couple of times for my AC where they've come and replaced parts for it. Recently, I submitted claims for my freezer and washing machine. Both the techs that came were professional, on time and very courteous.

We did a simultaneous oven repair and dishwasher repair with AHS and I paid separately for them. They have an easy online process and there was a wide selection of options. I wish is that you could sort of explain what the problem was but since that part of the service ticket doesn't go to the contracting agency, it makes sense not to have it. After I submitted the claim, the techs came out within at least a week and the service was relatively quick. They were able to repair the dishwasher that day. Unfortunately, they had to order a part for the oven and due to everything being in short supply at the moment, that took about two weeks for us to get it. Then we had to schedule out about another week in advance for them to come back and install it, which took five minutes to do. All in all, we're pleased with AHS and that's why we continue to have a contract with them.

I have a crack in my sink. A plumber came and he said that if it was a plumbing thing, like a drain or a faucet, he could do the job. He didn't touch anything and just looked at it. He then said he couldn't do it and left. That was a waste of money. I called Home Shield and told them what happened. They said that the plumber came out so I couldn't get my money back. If there is another issue in the future, they can come out. But they didn't fix the issue that was there so why would they come out again?

I filed a claim and I was scheduled a couple days later. Then about a week later, when I was scheduled, the contractor came out. They were friendly, thorough, fast, and got the job done that day.

In my attic, my AC had a fan that was just running in there. I talked to another guy and he was telling me I need to get it checked ‘cause it could have burned up. One of the wires had burned. It was very serious. I talked to my sister and she said to use my Home Shield. I found out that I had two Home Shield accounts, so they canceled one and I kept the main one. The young guy that came out did wonders for me. Now the fan is actually working and shutting itself off because it wouldn't stop running and that’s dangerous. He said one of them had already blown out. He was excellent. It's just that sometimes, American Home Shield is busy, and you can't really get through. You just gotta have a little patience and wait them out especially when it's something that's worthwhile waiting for. Overall, I was very satisfied. I tell people all the time they need to get Home Shield.

Someone was sent out for the first time for the washer and dryer and it was not helpful. After we complained, someone with experience from the same company was sent. He already knew what the problem was and he replaced the parts. Now, it's working perfectly and all the problems were resolved. I’ve had American Home Shield for almost six years and I recommended a little more than 10 households. They have the best customer service.

I thought all my appliances were covered, and yet, there is no dishwasher choice for a problem like a leak or just function on the dishwasher. I'm not happy about that. It's something that might make me want to look for another company. Then when submitting a service request, sometimes online doesn't cover the subject matter that I have a concern with so I usually phone it in and make sure it sits in the right box. Sometimes I can't tell which box to tick in the choices. I wasn't sure if the leak was at the dishwasher or the sink. That's what made me phone in because it was a gray area and American Home Shield didn't clear that up for me. We took it as a leak at the sink itself because of the faucet problem I had.

The air conditioner wasn't working. I put in the request to American Home Shield and I had a response from the contractor within 20 minutes. They were here about 40 minutes later. It was far more rapid than what was initially given as an expectation by the website or the electronic response. We didn't have any cold air and now we do.

The first time I filed a claim, the contractor wasn't able to do anything because of the weather. They said they couldn't do anything until the summer or the spring when the weather's better. This is the second time and it was awesome. The tech took his time. He was very detailed and advised me of some things to look out for. With AHS, I like the ease of not having to search for your own contractors, the reliability and the easier service. They respond very fast. I'd definitely recommend them.

My air conditioner wasn't cooling and AHS got somebody out the next day. The first man that came put Freon in it, but it only worked one day. He checked it and it was completely empty again. They determined that there's a hole in the line. They’re gonna have to come back and fix that, which they said is going to take about an hour and a half. They'll have to feed a new line down to the wall. They haven’t called me yet, but they're really nice and polite. I was real pleased with their courtesy.

The tech came, figured out what was wrong and fixed the issue. It was quick. He also put booties over his shoes, which was respectable. All in all, it was a good experience.

The fan on the AC wasn't coming on and I made the call through Home Shield. The guy from Cozy came out and he fixed it.

The washer was leaking when we ran it and it wasn't obvious to us as homeowners what the problem would be, so we called the American Home Shield. They dispatched the company quickly and the gentleman came and fixed it faster than I thought possible. I was pretty surprised. In general, home warranty companies use cheaper vendors and suppliers. And there's naturally going to be some that just underperform. But this vendor that AHS used on this particular call was a qualified professional vendor and I was quite happy with them.

I've had great success with AHS. I've had a couple of issues that I've had to contact them over since I've had business and they've responded very quickly in all cases. It was also easy to manipulate through the website of AHS when I submitted a claim. They notified me by email of who the contractor was and the phone number for the contractor locally. When Reliable Pool Services came, I couldn't have asked for better service. They diagnosed the problem and informed me that they had to get back with American Home Shield. Within two days, they had gotten permission to replace the motor and had been out here to do that.

I had a seasonal cleaning tune-up and when we turned one unit on, we noticed that cold air wasn't coming. The tech said that it was a problem with somewhere in that air conditioner and that I would have to submit a second claim to have it fixed because he was just there to do the tune-up thing. I put in an order to fix for a repair and AHS contacted a different HVAC company. The guy came out and said that the problem was not in the compressor, but in the unit that's up in the attic. That thing has to be replaced and it's inaccessible. He couldn't fix it and then he left. I called American Home Shield back and the rep said it didn't sound right to him because he could get into the attic and see the air conditioner up there and get to it.

We called AHS for the air conditioner that was clogged. It was leaking on the living room ceiling. They let us know who would be there and the contractor was very good.

We had some toilets that were running a little more than they should. So a plumber came and fixed it in a very short amount of time. He was very professional and nice. He did a good job. Everything was good.

The contractor worked on something in our water heater. The tech did it on the same day and got it done in two hours. He cleaned as he went. Nice guy, well-dressed, good English. Everything went good.

It was easy to submit the claim to American Home Shield for our washer dryer. But in the report, it came out different. Initially, Accord Appliance came in. But Steve’s Appliance fixed the dryer. AHS should stop using Accord. I had two instances that I had problems with them. Also, I'm having second thoughts about having the warranty because every time the contractors come out, I have to pay $100. And then if the first report is inconclusive, I have to get a second opinion and pay another $100. AHS should have choices on servicers for the area because they're contracted to only one, and now I have a problem with the second one here. I have a problem with my water heater right now.

Sears has been here twice for the microwave. Then I got a call from another company yesterday letting me know they were coming. I've also returned a call that was left on my voice message around April 20th from American Home Shield Appliance Replacement Department. I spoke to someone last night and I have had to send him pictures and take measurements myself of this unit. It's really kind of annoying because American Home Shield sent two service technicians from Sears, and then attempted to send a third, why weren't they asked to take measurements and get specific what it's gonna take to replace it? So I'm not impressed at all with what how this matter is being handled. I pay them nearly $70 a month for this contract and I'm not happy.

The tech from A/C Pros fixed what was wrong and the experience was great. The appointment was from 5:00 AM to 9:00 AM and it could have been not so early. But I can understand that because it gets very hot in the area that we live in. Every time we've had anything go wrong, American Home Shield gets back quickly. They send somebody or someone calls the next day if not that day. Most of the time, we had plumbing problems and we had a bad experience with the plumbing company. American Home Shield sent out somebody to fix something and he didn't fix it but he said he did. That seemed to be the first people they chose. When we complained about it, they got us somebody else and there was no problem with that.

I called Chesapeake Comfort Systems originally for ductwork because my daughters aren't getting air through their vents and for a leak in the condensation line. Then my thing kept freezing outside. That was strange because it didn't start doing that till they came over. The tech told me that I needed a sensor and a board in my outdoor unit replaced and he did it. He came out and he had to get another one because that one didn't work. Then he said I was out of coolant and it’d be $900 to fill it up. I asked if there was leak in it. He tested for leaks but he didn't see any.

The plumber who came out to fix the toilet was excellent. The toilet became useful again. I've used other companies in the past and have not been met with the level of responsiveness that I've had with American Home Shield.

We had a plumbing stoppage. The plumber did a great job in explaining and getting it taken care of. However, AHS increased every year and that’s my problem. I'm getting ready to go to another competitor. But the service is great.

Not recommended. Waste of time and money. Customer service reading scripts with a punch of we are sorry but no actions. They charged me the premium payment and service fees ($75 per request) but not providing an acceptable service. They keep delaying the fix to let you fix it by yourself. The company enjoying wasting customer's time by putting them for hours on a phone call with customer services whose reading non-make sense scripts ends with the customer paid additional costs or do it himself. I spent more than 10 hours following up with my request until I decided to do it by myself which cost me less and save me time. They don't cover appliances in reality. They trying to let you wait forever or fix it by yourself since that's a part of the contract and the guidelines. Feeling bad to write a negative review but trying to warn others and maybe AHS respect their customers and provide the required support.

I have a KitchenAid stove and it has two lower ovens. The gas cooktop portion but both the ovens weren't working. So I called it in and American Home Shield sent a service representative out. He determined that it was the ignition on both of the units. So he replaced them and it's been working fine ever since. So I'm pleased. Our premium right now with American Home Shield is a little over 500 a year and then we pay $100 for the service. Our house is fairly new and the likelihood of something going majorly wrong with my appliances and different things are pretty slim. So right now, we're at loss because we only made one claim.

Once I called in a work order to AHS, it took several days for the repair person to come. Then, when the techs came in, they knew the model of our refrigerator, it took them another several days to get back and get parts and come with that. But All Coast Air came out recently and the tech was great. He did the seasonal tune-up to our heating and air system and he was on time, professional and a very nice guy. He did a great job. I've always had good results if it's a heating and air issue. Anything outside of that, like a kitchen appliance, it seems like it's never quick.

We called American Home Shield when my microwave broke. The process was very simple and easy. My assistant took photos on the problem and sent them then Randolph came. He's an hour away from my house and that was an issue, but I didn't care. Initially, I did but it all worked out. Everything went fine. Randolph was professional and a gentleman.

American Home Shield was gonna put out the service for three more days but I explained to them that it was both toilets and they got the contractor out the next day. The toilet wouldn't flush and it would make this horrible knocking sound when you go to my bathroom and try to flush the toilet. They fixed the issues and they were awesome. Also, the handle on my bathroom toilet hit and they fixed it. They went above and beyond and they were nice. I'm newly separated in a divorce and I had no clue what to do. So, thank goodness that we have AHS.

I've had bad experience in the past with American Home Shield. We went through a bunch of hoops and we're still trying to go through hoops with them. So I was extremely concerned about doing a claim with them again. But it turned out for the best. So I was very happy. The claim for our air conditioning unit was great. It was unbelievably fast and helpful.

The contractor replaced some part of the AC that was burned out. They replaced it there. The tech was knowledgeable and professional. The repair work was excellent and made the AC work again. However, I would like getting a receipt. I didn't get any form of what was exactly done for my record. Other than that, when something breaks down, I can just call and American Home Shield sends someone to fix it.

I had a claim for my ice maker and everything went well. The parts came quicker than I thought they would and an installer was scheduled to come in. He was on time, installed the ice maker, and did what he needed to do. I had American Home Shield for a while and I would recommend them to someone else. It's the best appliance home service insurance to have and it's worth it.

AHS did a fantastic job. I like the convenience of them sending a certified technician to the home. Because they have vetted them and it’s not me looking for someone to come out and do something. It's people who have already serviced other customers, so if there was a bad review, they wouldn't be a technician for this company. My recent claim with AHS was for a garbage disposal. The tech came out, assessed the problem and replaced the garbage disposal. So now it’s working and it's not backing up into the dishwasher.

The website is very intuitive. You simply just submit. It has a couple of options to choose from. And then you also could input additional information. I put in my claim, then I got a response within 24 hours with an email saying that American Home Shield assigned me a contact. The contact from the appliance and the plumber reached out to me because I had two claims. And then, they finished it within two days. So fast.

We had a leaking shutoff valve. The initial plumbers that were dispatched was a company called F6 Plumbing. They were on time and very courteous. But their solution to fixing the problem was cutting out the drywall and putting a new valve. It just so happens the valve is in the kitchen, and it's wallpaper. Why would they want to replace the valve instead of replacing the internal washer in the valve? They said it was their company policy that they didn't repair that. They just cut out and replace the old one. Well, I was not happy with that at all and they left. I requested a second opinion and that's where Lonestar Water Services got notified. They came out very promptly, replaced the washer in the valve, and solved the whole problem in about 15 minutes.

I typically submit claims over the phone. I understand how work is outsourced to other countries but I sometimes find it very difficult to communicate with the person on there because of their accent. A lot of times, their accent is heavy. Also, I did not like the process of when I called about my dishwasher, where they sent me a link and asked me to take a video of what was going on. I don't know what was wrong with the machine. I know it was leaking. And they asked me to do a lot of, “Take a video from this angle, take a picture from that angle.” I don't want to do that. I want someone to come out and assess the problem.

I had a clogged toilet and the repair guys unclogged it. They were very professional and answered all my questions. I had great interaction with them and it was a seamless experience with American Home Shield.

My experience with American Home Shield has been excellent. The best thing is that each time we've called, they had someone show up the next day. It hasn't been like, “They'll be there in a week,” or “They'll be there in four days.” But the first call I made for my stovetop, I had a bad experience with the tech that showed up, just not being knowledgeable and not being helpful. He told me to go to Home Depot to buy some parts. I was very disappointed in that. But AHS eventually sent another tech who did the complete job and fixed everything for us. Efficiency Experts also came out for my AC claim and they were awesome.

We live out in the country and AHS helped cover my well pump, stove, refrigerator repair, and pool pump. That's just over the washer and the dryer over the years. It's nice to know that when something does go bad and it's not something easily fixed, they're just a phone call or a website away. The only issue I had was when my air conditioner went out and parts had to be repaired. They ended up sending the wrong part. This was, of course, during the summer and 100 degrees outside. But AHS was really good with regards with reimbursing extra fans and that type of a thing to get through it because they realized it wasn't our fault and things were taking an unusual, lengthy period of time. They're above and beyond.

We've had American Home Shield since September when we moved in, and it hasn't been that long but it certainly has come useful. There was a leak in the plumbing that they fixed very well. First, the techs took pictures and then they came back the next day to fix it.

I noticed that there was water on my master bathroom floor and the trim of the baseboard was wet. The house was newly painted so the paint was chipping in that area. Also, the faucet was leaking hot and cold on one sink and hot on another. I put in a claim to American Home Shield specifically for the water in the toilet because I didn't want any more water damage. I did that online and I was assigned to SWAT. They weren't going to be able to get out to me until the following week and I thought that was not a good thing because there was water leaking. I was especially concerned about the toilet.

My freezer and refrigerator weren't cooling. The technician came and was very polite and professional. It still is not cooling and I have to wait for Lowe's E-Gift card to get to my email. Nonetheless, having a home warranty is very reliable. If something breaks, it's a good thing to have. I would highly suggest getting American Home Shield.

Sometimes, I would like to be able to talk with somebody on the phone. Not only American Home Shield, but some of the companies now do not really have people that will answer the phone. They want you to do everything online. I'm kind of old school. A lot of times, I have a question that cannot be answered through a chat. So, I'd like to speak to a knowledgeable person. Also a lot of times, there are people on the phone that don't know anything or can't speak English. That really ticks me off.

There are times when I call in to make a claim to American Home Shield when I need to talk to a human being for one reason or another. It's an ordeal to try to do that. So, I would appreciate it if there was a better way to get out of the automated system and talk to a person without first paying my deductible. The issues that we've had with AHS have always been related to whether the contractors that they sent out were confident. There has been times when they've sent out several different companies with technicians that didn't have any idea what they were doing and it sometimes took three appointments before they got somebody out there who knew how to do a repair.

I had a preseason checkup. The contractor came out and went out to the machine. They were very professional. Everything was fine. I like American Home Shield's plan and pricing. This our first year we've had them and it seems to be going okay.

I'm not always sure that American Home Shield is going to cover everything but for the last couple of times, they've come through. We had some incidents where we called them and they were like, " Well, we don't cover that," or, "We can't be there in many days." There was one time when they didn't have a plumber on the weekend. It was like, "Well, you're supposed to. That's why we have this contract." They call me but that's not responding to the emergency in 24 hours, that's just responding to my phone call and that's not good enough. I tried to say, "Well, one of my contacts said they would get working on it within a certain amount of time, then they should authorize another contractor that was outside network," and they wouldn't do that. So, that was a fight. But the last couple of times I've used them, they showed up when they said they were going to show up. I'm still building up the trust thing with AHS though.

A part on the air conditioner wouldn't click on. The claim submission process to American Home Shield was breezy. The technician that came out was a good guy and he was knowledgeable. Having American Home Shield is beneficial and you don't have to go through the hassle of waiting a long time for an answer, a reply or a phone call.

I had an air condition issue and American Home Shield sent out two different people. The first contractor said that there was mold but there was none. I asked him directly not to confer with my tenants and he did, and it has created a firestorm with some tenant. I had two other companies come out to confirm that there was no mold in the area or in the attic.

The technicians from Quality HVAC were on time and they texted me when they were heading my way. It's always quick and easy with American Home Shield and I’ve never had a problem with them.

I sent the request and the rekey tech could have made it that day but I couldn't. So we scheduled two days later. He was on time and everything was perfect. I also used AHS for electricals because when I moved in, there was no electricity in the master bedroom. The tech fixed that as well.

We purchased a new home and we changed the locks. The locksmith that came was very professional and efficient. He took care of the job.

I had an experience with American Home Shield about 48 hours ago regarding my garage door opener. They sent the first contractor who was unable to fix it but I was very happy that one of AHS’ representatives called me back saying that the contractor filed a report stating that nothing could be done. I said that I'm an electronics engineer myself and there are ways to do it. The lady said that she was immediately going to assign me to a second contractor in my area. She was very nice and receptive and it was solved. This particular contractor was excellent and resolved the issue within 25 minutes. Throughout this procedure, AHS was in contact with me and they were very good.

The element at the bottom of the oven burned out. I put in my request. I like that American Home Shield gets my information to the contractor, and that they get in touch with me quickly. I also signed up for text messages, so I get text alerts when appointments are confirmed. Also, the website is easy to navigate. AHS sent the person over. He looked at the element and got the information on the oven, and told me that it would take four to five days for the part to come in. It took less than that for it to actually come in. And then they made an appointment, came and repaired it. The tech was done in 15 minutes. It's $100 every time they come out, so I have to make sure that I am prepared to pay that. It's not a lot, but it depends on what's going on.

Our refrigerator is a very large KitchenAid like Sub-Zeros. One of the lights inside was flashing and said, “Call for service”. The tech came a day after AHS released the service and he adjusted the temperature. Our temperature was off and my husband turned it up so it wouldn't be going so much. The tech wanted to make sure that that wasn't the issue and he said to give him a call back and let him know if that light didn't stop flashing. The next morning, it was still flashing so I called him back and and he came back the following day after the first time he was here. He figured out what was wrong and repaired it. So we had really good service with Hornet.

Same Day Air Repair was dispatched and they found we had a filter that wasn't sitting right in the unit and it was making a sound like an insect, like maybe a bearing or something that needed to be oiled because the sound was coming from the inside. I thought it needed to be done before something big happened. I'm waiting for the noise to go away, giving it some time. I changed the filter out too. It's still not sitting in there right.

The freezer part of our refrigerator stopped cooling so I submitted a claim to American Home Shield through their app and let them know what was going on. I let them know the model number of the refrigerator and I also paid the service fee, which is just 100 bucks. They make the process really easy online and it was nice. American Home Shield sent me who they assigned to my claim. It was Sears. I get a date and time that's available. As long as we accept that, we're good. In this case, I accepted because that was the soonest that technicians could come. They made sure that we were good with the time that the technicians would come out.

Whenever I have a claim with AHS, I prefer calling in and it's pretty simple to do. But some of the contractors that they pick aren’t the best. If I was calling somebody to come out, I might not call the same type of contractors that they're sending. Other than that, I recently had a leaking main sewer line and the techs from Bishop Plumbing took care of it. They did a good job.

I sent in a claim for the shower. You could turn hot, and then the cold was a little wobbly and not working. The contractor that came out found a valve had to be replaced in our main shower. They had to come back because they had to order a part. But that part came in pretty fast and they were able to come back within two days. Their professionalism and quickness to find the issue impressed me. I have a fairly older home and every time we had a problem, I'm glad that American Home Shield was able to find the repairs that we've requested here in the last three years since we've had our warranty. It's really good to have them. The cost would be way more if we didn't have the warranty.

I put in a request for my garbage disposal that was leaking and the service was fine. I will recommend AHS.

Submitting the service request with American Home Shield was easy. I don't have to talk to anybody. I did it on the computer. They responded right away, so it was great. The guy then came in and was on time. He was very professional. He inspected the washing machine and answered my questions about it. I recommend AHS because they would give me the number to the contractors, and I could talk to them in person before they come out here to make sure they could do the job. I've only had a couple of people, but so far, everybody seemed to be professional and belong to a service.

The capacitor that actually starts the fan blade in the condenser was dead. Submitting a claim with American Home Shield was easy. A couple of clicks on my phone or on my computer and I was good to go. They gave me everything that I needed to know, immediately set me up with an appointment, and told me what company would be coming out. But I was not very satisfied with the whole package of service that I received. I have looked up AMP Mechanical and they're not very highly rated online. They called me at 7:20 in the morning the day after I put in that request on American Home Shield and I was asleep at the time. So I tried to call them back several times throughout the day and unfortunately, I wasn't able to get ahold of them at all. I contacted American Home Shield and they weren't able to get ahold of them either. They did come out and I was really happy with the tech that they sent.

I signed up with Home Shield in January. I also had them a couple of years back then I changed to Choice, but we didn't like that company. They were a pain in the neck. I didn't even send them one repair all year and I have to call them 10 times before they even send somebody, which was too long. On the other hand, AHS is very prompt and they take care of the problems and we can talk to somebody else. If there is an emergency, they can put it on emergency calls, so that's nice. When we had a problem with our boiler, we called AHS. They sent somebody and it was taken care of.

A dishcloth went down to the garbage disposal and the tech ended up getting it fixed. He had tools and stuff that he could reverse the blades and he got it out. It didn't cause any damage to the disposal so that was a blessing. I like American Home Shield because they send out people who were screened, reliable and wouldn't hit you up for a new disposal. They'll do what they can and let you know what the problem is. So, I'm impressed with the company.

The ice maker was broken and there was a piece of the refrigerator that broke off. The tech didn't say what caused it, he just explained what was wrong with it. I like his professionalism and the time that he took to replace the issue. He was personable, quick, efficient, and did a great job.

The repairman took four days to come out for my claim. He indicated that they didn't get the work order till that morning. I was notified that the claim had been assigned the same day that I put it in. But he said that American Home Shield told them that the first company they chose didn't have enough plumbers to come out and assess the problem. The first repairman came to assess the problem with the water heater but they didn't pick up that the pipe was also leaking. So I had to put in another work order about the leaking pipe and pay two different deductibles.

At first, it was going to be a while before the tech would show up because he was booked. But it was fortunate that he was able to come out the next day and take care of us. I was a little concerned because when we didn't hear anything back, we contacted the service provider as stated on the AHS website and they were a little short with my wife. But when the tech showed up, he took care of everything that he could find that was wrong. He was courteous. He seemed very professional and he knew what he was doing. He serviced our inside and outside units. He briefed us on what he found. My only concern with American Home Shield is the length of time it takes to get somebody out to look at a problem and address it. In this case, it worked out. The tech had a cancellation. He was able to respond very quickly. But the two times that we've done, we've had to wait a matter of days to get somebody out here.

I had a coolant discharge problem on my AC and I requested for a service in my account on American Home Shield's website. The tech who came out was wearing a mask and kept a distance. The service was good.

The tech was nice. He checked things he didn't have to, and he did a great job. We joined American Home Shield so many years ago and it’s been very beneficial getting stuff fixed. Sometimes we have to wait for the technician to get out here, but other than that, it's all right. I figured they're doing a good enough job, I'm not switching.

I could have done without a sales pitch to try and get me to purchase a new pump. I have the warranty so that these things are repaired. That's what was requested, that's what I expected, and that's what I wanted. I don't purchase it to give contractors an opportunity to make a sale and I certainly don't need somebody trying to pressure me into that. I'll make those decisions on my own and I'm perfectly capable of doing that. That's the issue I have and American Home Shield needs to do something to prevent that from going forward. Then the website was a little buggy. I had to keep putting in the credit card information. But eventually, it went through. Whenever my friends complain about a competitor of American Home Shield, that warranty company gives people a lot of issues. I also see a lot of bad faith claim practices. I recommend American Home Shield all the time.

We’re very satisfied with the service from American Home Shield. They’re very quick and responsible. When I submit a claim, the notice is 24-48 hours but typically, I see something within 24 hours. With AHS, I don't have to try and find the contractors and go through a million different reviews. Everything in the process that it is right now works out well for us. For the garage door, the tech was phenomenal. He was punctual and he called beforehand. He was very professional and explained everything he was doing.

The rep was real cool. He got here on time. He was real professional and social. He did a good job. He looked at the unit outside, then looked at the unit upstairs in the attic, and made sure everything was good. He gave me a couple of recommendations, and filled the unit up with Freon. Now, everything works good. When I submitted the claim, I did it online but I called the representative afterwards. Because when I did it online, they set me up with the company that was going to do it and the date they gave me was a week out and that was unacceptable. So I had to call a representative up, and then she went ahead and expedited it. Everything worked out.

I'm glad that I have American Home Shield. With my recent claim, the refrigerator part wasn't cool enough. The tech came out and he needed a new hinge on the door. It wasn't closing properly. He did that and I still felt like it wasn't cool enough, so he came back out and fiddled the register on the side. It's not quite as cool as I would like, but it's okay. I kept thinking I should call him back out one more time and see if there's anything else he could check.

I called American Home Shield and they were great. The tech that came out was great as well.

I went online to the American Home Shield dashboard and submitted the claim. It had a $75 service charge, which seemed affordable, and the people who came out to do the work were able to make the repair quickly. They diagnosed the problem quickly too and had all the parts they needed. They did a good job. They showed up on time and made the repair timely. My only complaint would be is that their schedule was full. It was my clothes dryer so it was hard not to do laundry for two weeks. If they could have come a little faster, that would have been better but I can't fault them for being busy.

I had American Home Shield for at least 15 years when I had my house in Chino and then I sold it. I'm now leasing a property and then I bought another one. But this time around, I've called them and I ordered it, and I wanted the $75 service fee and they ended up giving me $100 service fee. I tried to get that changed and it took a lot of phone calls. I don't understand how it could be so difficult. Two months went by and I hadn't used the service. Then they wanted to charge me an extra $10 for the months that I didn't use it. Instead of $33.74, it's gonna be $43.74. Why should I do that? But I just wanted to get this changed and get it done right so we did it. I approved $20, and then the 43.74 as the monthly charge.

The reps of AHS were courteous, like Johnny-on-the-spot when I called. I had to change it one time before, but within three days, the guy had called me to set up an appointment and everything was great. Recently, the electrician checked stuff that we needed checking and then what I thought was a problem, he said it wasn't. He was really professional. One time though, I was going to have them check some plumbing. Wade's Plumbing did not call me. They sent me an email telling me what time they were gonna be there, to make sure somebody's there. But my daughter and I need to work so we just canceled them out. But I still got charged for the thing.

Everything went through fine when I submitted a claim with AHS. It was good when the tech came out. He replaced the faucet and he had all the parts. Everything was good.

In my first experience with AHS last year, the people they sent out seemed almost like a scam to me. They said that I needed a certain thing done to my air conditioner and that it would cost $1500 for permits, and I'd be better off getting a new system. Then, they tried to sell me a system. I didn't buy it. I got other opinions and so, that was alright. But Millennial HVAC was good. They put in some Freon and I had to pay for that but that was expected. The only bad experience I've had with AHS so far is the duct work. It was going bad and it was supposed to be covered and I turned it in. They turned it down for different reasons I can't remember. Still, it’s good to know that AHS is there in case something major goes out, if they'll cover it.

We built the house three years ago. Underneath it is a water filter. We forgot all about that water filter until we started having sediment coming through the showerhead. We went down to try to change that but we could not figure out how to get the pressure off of the system in order to unscrew it to change the filter. I didn't think that was something that American Home Shield did. My husband was like, "We need to call them." I was like, "I don't think this falls under the contract that we have." "Well, just call them anyway." Because it does not specifically say filter. It does say plumbing. So, the warranty is very important. It was nice and easy.

The hot water heater was leaking and the tech changed out the valve. I like American Home Shield’s quick response.

The tech from Sears of Greenville came out for the thermostat in the oven that wasn’t working. He knew his job.

My washer wasn't working. It was showing a code. I submitted a service request on American Home Shield's website. They said that I would be contacted within the next business day. The service person was very personable and efficient with looking at the washer and diagnosing the issue. AHS had to replace the washer and I got a brand new one. It helped greatly because I didn't have to worry about replacing it myself. They sent me an email, I clicked the link, and then I went through all the washers. I could choose one that was a straight replacement or one that was extra money. I chose the one that was the replacement.

Creating a service ticket is easy and so far, American Home Shield has been very successful. I recently had a slow drain in my shower. They gave me a time window and the tech was early but they let me know. He got the job done quickly and I was very pleased with the work.

My water heater pilot light would not stay lit so I couldn't get any hot water into the home. It was an easy process getting my claim filed. I sent my request in on a Friday and somebody finally came out on Tuesday. He looked at it and he had to order the part, so that took another day. He came out on Wednesday and replaced it. Everything's working great.

Our neighbor has the same house built and their air conditioning unit went out last year. And since we have the same house and the same equipment, there was one out. They have American Home Shield and they had them come out and replace their AC. When we saw what AHS did for them, we had it by the end of the week after they had their AC unit installed.

I have two hot water tanks. The first one went out and we couldn't get it relit. So I called American Home Shield and they sent us Kyle Plumbing. That was the first time I had that company and they were fantastic. They are out of Wagner, Oklahoma, which is about 15 miles from Muskogee. The tech told me when he would be there and he would call me when he was on his way and that was what he did. He was right in there, got it fixed, and cleaned up the mess. Then my other one did the same thing, but on both times, they were very professional and did their job and left.

The tech from Southern Comfort came out and checked our air conditioner. He also looked at the furnace. The furnace and the air conditioner were old. He found some things that needed to be repaired and he submitted that report to American Home Shield. I asked American Home Shield to let them be the ones that did the work because they had come out through American Home Shield. The older furnace that has been there for many years was not sufficient to go upstairs. So, we put in a heat pump upstairs.

The water was leaking whenever the AC was turned on. When the contractor first came in, they weren't able to see the issue. They asked us that we needed to open the sheetrock and create access so they can look. So we did that and then they came back again. They said that there was no drain line, and now, we're waiting for American Home Shield. This claim has been open since April and I don't know what's taking so long. I called Home Shield today and they called the AC company. The AC company just submitted the issue to them, so they're reviewing it.

I had two people come out, one was plumbing and the other one was to fix a washer. They were both excellent. The guy that came out for the plumbing was very knowledgeable. He said that it was not the plumbing and he couldn't fix it. But he told me exactly what piece it was in the washer that needed to be fixed. Then he took off the hoses that were on there because I couldn't take them off and then put the new ones on. American Home Shield has really good contractors and the service is great. Even when I requested to change the first service to someone else, they just took the call and they were pretty quick with it.

It wasn't difficult submitting a claim to AHS. But I was wondering if I had the right location or company, because when I talked to somebody, it was somebody from overseas, and I could barely understand them. So, I was confused, 'cause I didn't know if that was legit or if I dialed the right number. Because I couldn't really find my policy at the time, so I just googled American Home Shield. But when I talked to the representative, she said she was in Korea.

The tech that was dispatched for my plumbing issue was excellent. He identified the problem within 20 minutes of being here and he was wonderful. However, the first contractors that we called in about the stove came back out six times and AHS continued to send someone different, which I didn't like because I would have liked them to stay with the same person who knew the issue instead of starting over every time with somebody new and having to go into what was going on. Other than that, everything was fine.

I didn't notice that there are two large springs at the top of the garage door, and one of them split in half. So, I couldn't get the door open. The guys who came through American Home Shield did a great job. It took three of us to get the door up with those two pulling while I hit the button to try and get it. They replaced the spring for me. The claim submission process was easy. When I called back to see if I can get my deductible back, they said, “No, you can’t get it back. You put in the claim. And we sent somebody out. And that's part of your process.” I agreed with that. The guy said, “Next time you have an issue, when you call, tell us what it is, and we can tell you if it's a covered item before you make the claim.” That was pretty good of them. I'm satisfied with what's happened so far.

American Home Shield had someone out for an issue I had. He came on time and was professional. He explained what the situation was and he corrected it. This was the second time that I had that issue looked at. The tech that was with the other company that American Home Shield sent out the first time didn't do much. But this second guy did an excellent job. I'm satisfied with American Home Shield and I'd tell others to get the service.

I two people come out for my air conditioner and they were from different companies. They looked at the system and told me what was wrong. I had a leak. Both of them said the same thing and they said that American Home Shield would be getting back to me. Everything's fine. It's just that I'm still going through the process because I haven't gotten the air conditioner fixed yet. Other than that, American Home Shield is a good service to have.

I've had American Home Shield a long time and when I've needed them, they've been there. I signed up for preventative maintenance that they offered in an email and the service provided by May was good. I also had some people out because the storm had tripped the breaker boxes.

American Home Shield does a wonderful job and there's nothing that they need to improve on. I've been with them for years and they've worked on the air conditioning, plumbing and refrigerator. My kitchen sink was clogged up recently and the people they sent did a great job. I always try to refer people to American Home Shield. I've tried to refer them to my family but they're skeptics so they’re saying something may never happen, but it works for me.

The air conditioning unit wasn't producing cold air. The technician that came out was really confident and perfect. Everything's working great. There is just one comment. I live in a high-rise condo in Las Vegas and all of them have special requirements for the contractors to come in. Most of the contractors that American Home Shield has don't satisfy those requirements. They don't have proper insurance, for example. I can't submit anything online because it's very likely I'll end up with a contractor that can't even get into my building 'cause he doesn't have insurance. This is the problem every time for anything.

When my toilet was leaking underneath, AHS sent a repair guy out and he fixed it. He was very professional and then the company called me a couple hours later and followed up. They asked me, “Was everything okay?” They were a new company trying to get going and they were very polite. It was a good experience.

I'm saving money with American Home Shield. When I want to speak to a person though, it usually takes too long. Sometimes, it might take 10 minutes. However, the recent call I had was okay. I called the 800 number and it asked me to look through a line of a series of appliances that I might need repaired, and then I selected AC. The repairman who came here was extraordinarily nice, professional and explained everything to me.

The air conditioning unit was not cooling and A-US Air Conditioning did a great job. The tech was super on time. We live out in the country and we are not recognized on GPS. So, he called ahead and got instructions. He came right to the house early on Saturday morning. He located the problem and took care of it right away. We've had American Home Shield for years and we always had excellent service.

I went to American Home Shield for two things. One claim was when the air conditioner wasn't working, and then the second claim was when I got a service for the air conditioner. When I sent in both claims online, the website told me that I would get a phone call from the contractor within 24 hours or that I could reach out to them to schedule. The contractors were both good. The first person that came out did the thermostat and he recommended that since it was a new system that I get it serviced. Then the person that serviced the air conditioner was here for about 30 minutes and finished the work. As a first-time homebuyer, American Home Shield has been great. I've called them up for quite a few issues that have happened and every time, I've had pretty good service.

KSR worked on our AC, and it went good. AHS also used KSR Air before, and we were satisfied with them. They have to get some more parts in. I am waiting, so I can get this fixed and go home to my other house. I need to call them and find out how long it's going to take for the plumber to come back with the parts. They were here on the 30th and found that they didn't have all the parts for what they were working on. So, they're waiting to get the parts and the approval. I live 230 miles away and I need to go to my other house, too, and get my mail.

I was hearing a thumping sound from the ground floor where the heater boiler is. I called American Home Shield's customer service and told them the issue. I checked if it's being covered and they said it’s covered. Then I got a message saying the plumber was scheduled for the repairs, and they asked me to contact the plumbing company to schedule the appointment. The plumber came and he replaced one of the pressure valves. The pressure was very high and that was why that wall was making that noise. He also used the pressure monitor to show me the pressure measurement. Earlier, he showed me the pressure was around 100 and then after the fix, it went down to 50 and I'm not hearing the noise anymore. Overall, I was very satisfied.

We’re thinking of canceling American Home Shield. The contractors end up coming out but there are all these either additional charges and/or, “Oh, we don't do this. We don't do that.” When I signed up for the policy two years ago, I had somebody on the phone for 30 minutes in the car and I had them go over the policy line by line, what they pay for, how much they'll pay and how much they'll allow. All of a sudden, my wife says, "I think if the compressor goes down on the air conditioner, it's going to run us about 6,000.” Normally it would cost 20,000 to 25,000. I said, “Wait a minute. Why do we have insurance?" When you buy insurance on the car and you get into a little fender bender or your bumper, you pay your deductible and they fix the car. It's not a matter of maybe we will, maybe we won't.

My dishwasher needed a new motor. A tech put one in and he discovered when he was testing it that there was a crack on the wall of the cabinet. That cannot be fixed and I had to have a new dishwasher. My claim started in February. We had to wait for the motor to come when the man first came. That took over a week. Technicians came back and ordered a new dishwasher. That was another wait.

I had American Home Shield twice. The first time, I had it for about a year and a half. We had an issue with a vendor that came out and they took about three months to fix my refrigerator during the summer. After that experience, I was very upset, so I cancelled American Home Shield. I did not have any warranty for about a year, but an offer came in that was really good. I was paying $50 or $60 a month before, but they gave me a discount to where I'd be paying 39. That's why I went back to them.

We have some friends who use American Home Shield and were very thankful for it and successful, which was why we decided we should sign up. It's been great. Our refrigerator was making some awful noises and the tech was awesome, very knowledgeable and personable. He had to come back because there were some parts that needed to be replaced. So, he had to order those and replace them. He submitted his report to the company and see what the company would be willing to do. He made us feel very confident that he was going to do whatever it took to get us taken care of. It was good, and we got things fixed.

American Home Shield sent me an email. Then I replied to the email to them to do the service on the AC. The technician who did the service was doing good, but one thing that he forgot is to close the back door and two of my cats got out. But he didn't notice at all that he left the door open. Then he noticed one of the cats got in, so he closed the door. He didn’t notice there was another left outside. After one hour and a half, I could see a movement on my backyard. I have the cameras, and I noticed that one of my cats was outside for almost an hour and a half. We have Sphynx cats, so they are inside animals, not outside animals. It was a very bad situation on not paying attention on closing the door. The AHS service people need to be a little more careful when it comes to animals. Other than that, our air is working well now.

We had the same problem before and it was a different company and different person. We showed Mike where they cleared the plug before. He said that he needed to go outside and clear it from the absolute outside, and he did. He made sure it was totally clear from therein, all the way through. The last guy went under the sink in a bathroom and did it from the inside. He cleared the blockage. It just reoccurred. For these couple of times that we've had to call out American Home Shield, so far, so good.

I didn't realize I had water in my utility room. I didn't know if it was coming from the wall or coming from the water heater. When I called American Home Shield, I requested that High Priority come out due to the fact that they installed my pipes before. Andrew came out, identified the problem and rectified it in a timely manner. He said I could do several things, but if I wanted it done today, he was gonna take care of it, and that's what he did. American Home Shield handled my claims in a timely manner. The only problem I have with them is that their pricing keeps increasing. But when I call them, they come and do what they're supposed to do. I've heard other people have problems with them.

Both AC units wouldn’t turn on. In both cases, Summer Breeze was able to diagnose the issues and fix them. In one case, there were no parts involved. The technician was able to troubleshoot it while he was here. Then the other case, they had to order some parts, wait for those to come in, and then reschedule a time to come back out. In both cases, the problems were resolved. Summer Breeze has been here more times than any of us would like to admit. Had a lot of issues with our HVAC systems and they've been very helpful, despite the problems with the systems. The online process of AHS is very easy. Sometimes, the phone process is also pretty easy. I'm very satisfied. I've had other home warranties in the past with other companies and this coverage with AHS is better.

The technician was professional, polite, and on time. He came in and fixed the problem. The quality of work was better than before. American Home Shield is worth it. Do it.

Everything went well with my recent claim with AHS. Everything went as planned. Steve Rodgers Locksmithing did a wonderful job. They were very professional and timely.