American Home Shield Reviews

This particular visit for a pool pump issue from the vendor, Expert Pools, was very good. My husband was impressed with the guy that came out, his knowledge and all the things he did to make sure that everything was fixed. A few months prior, there was an issue with some of the pool equipment. According to the guy from Expert Pools, the other people didn't really have the right thing and they just kinda did a workaround and made it work and it didn't. That's part of what he thought might have caused this issue that we had. Expert Pools did seem to be very good and thorough and fixed some of the things that the other company apparently didn't do exactly right.

I had a beef with AHS from a couple of years back. They got paid twice for one month. I was switching over my checking account to another checking account, but it just so happened they took it from two checking accounts. I've been trying for two years to get them to give me my money back. Every time I have to call in a claim, I always bring it up and they can always see the conversations back then. Then they say no. I even asked if they know who the CEO is but I always get a foreign country so they don't.

My garage door wasn't shutting correctly. Submitting a claim online to American Home Shield was easy. I just picked whatever was wrong and they set a company to come out to look at whatever my problem is. AHS's contractor, Flash Garage Door Services got sent out and the techs from there looked at my door. It was pretty badly off so I had them replace my doors with the opener. With AHS, if a problem is major and the tech has to order parts, it takes a week or two for things to get taken care of. Still, everything has been fine in my experience with them. It's really nice that I can pay $75 and then have their contractors come out and fix things that will be several hundred dollars.

We had been having problems with the HVAC system for over a month. It would cool and then it wouldn't and then it would blow but not cool like it's supposed to. I filed a claim with Home Shield and they were pretty prompt, especially when I started explaining to them about my mom and that it's her home. They tried to reach out to TJ Morgan to come out expeditiously. We're really glad about that. Then, the representative that came out to service it was very professional and on time. He explained everything as far as what the problem was and how he rectified the situation. They had to order a compressor and it took a week but the AC is working excellent right now. The tech also said to feel free to call them and get in touch with them if there were any other future problems.

I normally call American Home Shield on the phone instead of trying to do it online because I wanna be able to explain what's going on. I'll get a text or an email that says my contractor has been assigned, which normally takes a couple of hours. It's fast and it’ not a long process. The contractors have all been very good and I've not had an issue with any of them. I've learned to try to take a video of stuff acting up because if it doesn't act up in front of them, they can't diagnose to fix anything.

I bought the house five years ago and American Home Shield is the only one I've had. If I call them, they’ll come. It’s not instantaneously but nothing is when you're talking repairs. It took the contractor for an electrical issue about a week after I submitted the claim to come out. I'm glad it was not an emergency but it was a little dark to do laundry. The two ballasts were daisy-chained together. So, even though the second one wasn't completely dead, it wouldn't come on because the first one was pulling all of its electric. The house is 1983 and that was the first thing that was done. They ran a good life.

I've had the worst customer service ever. The fact that American Home Shield is housing their customer service in Asia is beyond ridiculous. They don't understand what I'm saying to them. I can't get anyone who speaks English. They need to understand what they're reading. It's very frustrating. Then I was sitting there, waiting for two hours and they'd say to hold on a minute and that they'd talk to someone. I’m like, “Please don't put me on hold!” Then they never come back and hang up the phone. It happens constantly.

Submitting my claim online with American Home Shield was fairly simple. It was to fix my shower drain because there was kind of a stoppage. We have a bunch of water dripping through our ceiling downstairs. The plumber who came was extremely good and that person explained everything. The plumber went to do the stoppage and found an issue. We're still in the process of working on that claim.

American Home Shield was recommended by someone we know and they showed up in advertising. The process for submitting claims works well. They were honest and they said would only pay for a certain amount of the Freon. But in this case, the renter didn't understand a few things and thought it was the air conditioning's fault. They weren't used to using it all the time because of the heat in the house and they like it much cooler than everyone else. So, they thought that there was something wrong with the air conditioner because it cost them so much in electricity and they constantly complained. We found out that it was for the cost to run those things. They were overusing it.

We had to wait for a particular part to come in, but the guy from Choice Heating is working on it and it's gonna be fine. They're the greatest because when the guy says he's gonna be there, he's there. American Home Shield had used him on other things of mine that's gone wrong and he responds immediately. He's there within a few hours. He's great to work with. In the beginning, we had some trouble. They had a system that they could've installed but American Home Shield wanted a second opinion so they went with XTREME. XTREME doesn't supply their own equipment. American Home Shield does. It was apples and oranges but they wanted to use XTREME and I didn't wanna use them. So we ended up having to go on a cash type deal so I could go back to Choice Heating.

American Home Shield sent Sancho Services to check my hot water heater. It wasn't getting hot. The person I talked to at American Home Shield was okay. The guys from Sancho were very professional as well. They needed to just light the pilot. And by it being in the attic, we have had several people to look at it to light the pilot, and they were telling us that the thing was broken. The hot water heater was broken. So that was when I made the claim. The guy from Sancho went up there and lit the pilot. I was really pleased. He was here maybe 20 minutes. We really haven't had any problems since then.

I had a problem with the condensation pump in the basement and it shut the system down. It was easy to file the claim and the tech replaced the condensation pump.

The technician that came by for our recent claim with AHS did a thorough look of the unit as possible. He did note that the same problem that we had last time was a clogging of the pipe, 'cause he went to vacuum that as he was getting that part. But he also mentioned that the drain pipe that I have for my AC unit is smaller than the actual unit itself. He was well-respectable, had his mask on the entire time, quite polite and I had a good time chatting with him as he was doing his repair.

Doing claims with American Home Shield is fairly easy. I do it online because it takes way too long to get anybody on the phone. I had a dryer claim and PJ Appliance came out. The dryer is running okay now. American Home Shield is a good service. The repairs may cost more, and it is good to have the program. But sometimes, they just try to fix things that really need to be replaced. That's my biggest gripe about it.

Sometimes, American Home Shield is very helpful and sometimes, not at all. We had a water leak in the basement bathroom. I thought it was coming from the toilet but it was actually coming from the toilet and the shower. The people that came out were very nice. Ultimately, they didn't prove to be very helpful because the problem was something that they weren't able or wouldn't address. They looked around but when they get there, there was nothing wrong. It was not leaking. They opened up the clean-out outside and discovered that there was water in the line. They said I had to get the county to open the line up to the sewer. We had to hire a plumber to dig up the lawn and replace the sewer pipe. But that's not covered on my American Home Shield policy.

I got American Home Shield on four or five houses right now. Others should definitely get a home warranty when they have a house 'cause they fix all that good stuff. Instead of trying to find a repairman, I just call American Home Shield and that's nice and easy. My rekey experience with them was good.

Expert Appliance Service was sent out and did a good job. The guy was very nice. He fixed my fridge and then he checked the washer and made a couple of comments about my dryer. He made sure that it was okay. Then he checked my water tube and he explained to me, everything was okay. He didn't try to do a lot of work on it because he explained that the weather was too hot and it was affecting the sensors. Everything is working well. It’s a great opportunity to have someone like American Home Shield take care of anything happening in the house, like with appliances. I don’t have to be looking for somebody. I don’t have to be doing overwork. Before, I never had something like that. But now, what I’m paying for the insurance is really worth it. I’m very happy.

I had an issue with my AC unit and so I called to get some service done on it. American Home Shield initially referred me to a company but that company was not able to come out. When I needed them to come out, they were booked up until a certain day. I needed the AC unit fixed ASAP. So I called back in and had AHS refer me to another company which was K & W Heating and Air. K & W was able to come out sooner than the previous company was able to.

Plymwr Plumbing did a good job. I felt comfortable around them and they were pretty awesome. The first time, I called for the plumbing to come out and then the plumbing said that the issue was not the garbage disposal. It was that outlet where the power was. So American Home Shield covered for a guy to come out and change the outlet. There was a shortage on the garbage disposal but we didn't notice. So when we connected the garbage disposal started smoking again. So I knew that it was no longer the outlet 'cause it was a brand new one. We had to call them again and they had to come out. It was no good. There was the shortage inside of it so they came and they changed it. Now, It's working good.

Colorado Residential Services came out for my dryer. They said that I'd get a call within 24 hours and I didn't, but I did get the notification. So, I called myself and the guy said that he would call me back, and he did. Then he scheduled to come out the next day or two. He was on time and quick. He fixed the issue.

There was an AC leak and I had Owen Plumbing come out. It was easy to get the claim going with American Home Shield but I just can't get it finished. Owen Plumbing refused to finish the job. So Home Shield is calling another vendor. The claim is still ongoing.

It was easy submitting a claim with American Home Shield. I spoke with their rep. There's always a little confusion online and the site always wasn't easy. I'd end up calling. Expert Pools came and replaced the upper portion of the filter. It had broken. It took almost two weeks to get that out. Everything is working fine now and the pool's clean. The technician that was sent out was awesome. He did the follow-up just before I called in and asked, "Where's my part?" I appreciated it. I've been with AHS ever since I bought this home. The prices went up, but I've been with them for almost 20 years.

I had an AC issue and submitting the claim to American Home Shield was easy. Sierra Mechanical Serv came out replaced some part. The person was very helpful. He answered all my questions, and he did it in a timely manner. It didn't take him long to figure out what the issue was. He had the part with him, replaced it, and then it was up and running. So far, so good.

I had a hard understand the support staff and they didn't understand what I was trying to tell them. I think they are in another country. I was told by one of their support staff members that they would cover the $840.00 Freon cost that the air condition company said I would have to pay because they had to drain it completely out to install a part for the air conditioner. After several day of them having to listen to their own recording of their staff telling me they would cover it someone from a different department called me to say he should not have told me that and that I would have to pay it. So they don't honor what their staff tells you. They said a Manager or Supervisor would be calling me and that never happen. I will not be renewing my protection plan with this company. I did some research and found out Old Republic Protection cover all Freon cost not just a very small portion of it. So buyer beware!

We needed to change our keys over. We wanted one key to get in the front door and the back door. We didn't want four keys. We did a rekey with American Home Shield and I have one door that doesn't work. I can’t get the key to work in the door that exits the garage to the outside. Everything else works but I'm dissatisfied.

A few months ago I dropped my old company and started AHS. I had a good experience the first time pre-Covid, but this last service request has been a disaster. My dishwasher has been broken for 6 weeks and every time you call customer service you are on hold for 2-3 HOURS before you can talk to everyone. When I finally got in touch with the cancellation department, they did not have any solution to resolve the issue so I cancelled my contract today and have bought a new dishwasher out of my own pocket. Lessons learned here - be careful.

I have been dealing with an oven/stovetop that doesn't work since Jan 2020. I have sat on the phone over 6 times for over 1 hour waiting for a representative, each and every time I ask for a supervisor in the USA, and they say they aren't available, they will call you back. I have never received a callback. All I get is, "I'm sorry, wait, wait wait." 2 different companies have been out several times and yet it's not working properly after 8 months. Now I'm on hold once again, while she researches my account. They have no problem withdrawing their fees every month, but have a problem servicing me.

The biggest problem I have with AHS is their customer service department and the incompetent contractors they send out to do the work. I put in a request for service on my dishwasher on August 11th. They closed the request as being fixed. Here it is August 31st and my dishwasher is still sitting waiting to be repaired. They don't do follow ups or even have a survey you can complete on how satisfied you were with the job that was done. Did I mentioned that I had some plumbing work done and the contractor left three holes in my drywall that he didn't repair. We have had great experiences with AHS. Whatever you do don't use G&L Appliances. I think the Three Stooges could have done a better job. Shopping around for a new warranty company. Glad our contract is expiring.

I have been a member with AHS for several years, and as of May 17, 2020 my dishwasher has been broken and not FULLY repaired or replaced. When Sears came out on May 17th, 2020, they said they had to order parts. I called Sears several times to come back out and finish the work, and they said the parts are on back order, and they don't know if or when they will be available.

I had the disposal fixed and the contractor who repaired it was very pleasant. American Home Shield should send out more people like those. These contractors represent their companies well and make them look good. The disposal is working fine since the repair.

Water Heater Solutions showed up around the same time that we expected. It was 10 minutes later than the time range, but that was okay. The guy did a good job. I wasn't expecting him to be extra friendly or anything. He's just like a normal guy doing his job. He'd put his bandana face covering on when he was talking to me. I could tell that he wanted to take it off when he was working. So I just kept my distance from him. Overall, I'm really pleased with the results. Our issue has been totally fixed.

Valley Appliances did great. They were very nice and the contractor did extra things to make it work better for my dryer. Turned off the power, the gas and he plugged it up, moved it over to the other side, where it should've been all along. The spin cycle wasn't draining. So now, it's working perfectly. I like the work of the technician that they sent. It took him a couple of weeks to get it all done because he had to keep bringing back new parts to make it work. But he had to order those parts. I like American Home Shield. I've had them for years off and on, but lately, I've been keeping them for the last couple of years.

My recent claim with American Home Shield was for a pipe. The claim was really easy. I went online, submitted the claim and I got a text for the person to call. It's probably one of the easiest claim processes since I've had one. I loved the contractor. The service was easy, quick, and they were responsive and did it well. I'm very satisfied.

We've had a contractor that we've been waiting on to come out, but we haven't even heard from them yet. Our most recent claim with American Home Shield has been very difficult. We've been going through it for like a month now. There had been times where there was a three-hour wait time for me to talk to somebody. The first time I did it, I did the online and it told me that someone would call me. I waited like a week or a week and a half and no one ever called. So I called and that was where I had been waiting for so long to finally talk to somebody. And in the middle of talking to them, the rep had to go talk to her team and while she was talking to her team, the call got disconnected, and they never call back. I had to wait another three hours to talk to somebody.

The pipes from the wall underneath the sink poured out. It wasn't glued. Also, on top of the sink where the water goes down was also leaking. AHS sent A Water Solution out and the gentleman fixed both leaks quickly. He did a great job and I was really satisfied. AHS has been there for us a couple of times already. Every time we have called, they got somebody out that day or the next day. The people that they sent out knew their job and they did it well. I'd recommend AHS.

American Home Shield's contractor, Nutex Mechanical came to my place twice. They replaced the toilet one time and the other time, they came for a garbage disposal issue. I liked the ease of response with AHS. With them, I get a contractor between two to four days.

American Home Shield has come in more than handy in more than one occasion. It's easy to submit claims and it has been extremely beneficial when something breaks invariably. My washer went out, my dryer went out, and then there were a couple of other small things. I gotta have them come out to rekey my locks 'cause Lowe's didn't do it right. They're gonna pay me back for it and I also gotta see if I can't get someone out here to check on a leaky faucet. American Home Shield had A-US Air Conditioning come out when my AC had an algae buildup and the contractor cleaned it out. They poured some vinegar on there and told me how to prevent the issue in the future.

I had an AC claim and AHS sent out two different air conditioning companies. I showed the tech where the unit is and he said the sprinklers have rained it all up and caused some damage. He said it was something that was unrepairable and he gave me a quote of $8,000 to replace my air conditioning unit. My wife and I are senior citizens and both disabled but that's the quote they gave us in the middle of the heatwave. I'm not happy about that right now. I'm very disappointed and nobody called me and talked to me about it. Also, I called AHS eight times when I had a problem with the air conditioning guy who came. It took me two to three hours to get in contact with a person and calling different numbers. People kept giving me different numbers and I got frustrated.

The oven wasn't heating and American Home Shield got in contact with Express Appliance Service to fix it. The service was very good. It just took a long time to get service in. They told me that it was gonna take a while because they were the only ones that were doing appliances for American Home Shield but they gave me the exact date of when they would come. They came out and took pictures of what they needed. Then, the next guy came out after the part came to me in the house and installed it. They're always very professional and they ask should they put these on and all that kind of stuff. American Home Shield is a very good company. Their representatives are very cordial and helpful. It's always fine when I talk to those people.

I submitted a claim to American Home Shield for my air conditioner that wasn't working. Their website was good and they gave me an expectation of when to expect their contractor by text and email. Things were done quickly and their contractor from DCS Solutions came. They recharged my unit and tightened its fittings on the outside because the unit was leaking. Things have been perfect since then.

It was easy to submit claims to Home Shield. GE Appliances came out for the refrigerator and did a wonderful job. The tech was perfect and very polite. The refrigerator is working fine.

The outside coil of the AC was leaking oil. The contractor said they need to replace it, but they were waiting to hear back from AHS. They said it was pretty unrepairable because the issue was the actual coil out there. This is the second time that I've used AHS and the first time, the contractor came out and the AC worked for a while. AHS has been responsive and fast. It's been easy enough to get ahold of them.

I had Home Shield for quite a few years when I first bought my house. I was really happy with the service but I couldn't use it. Most of my appliances were on a warranty, so I dropped them. But as soon as I thought to myself that it has come to the time where a lot of things were off the warranties again, I went straight to them. And I've gotten new ceiling fans and I've gotten something fixed. Recently, my air conditioner suddenly stopped cooling and it was 3 o'clock in the morning when it did. I went online and put in the request with Home Shield at about 4:00 in the morning. Millennial HVAC was sent out and it didn't take very long for the tech to figure it out. The circuit board had blown and he had one in the truck and he fixed it real quick.

It got 85 degrees in my house, but my AC wasn't cooling. I submitted a claim with AHS and the techs that they sent out had to put on a relay cylinder and some Freon in my thing. It's been working fine ever since. They knew what they were doing and they took care of it. But the problem was, it took some time for them to come out because they have been so busy. I stayed in an 85-degree house for three and a half days before they got out there. But the advertisements for AHS said the contractors will be out there right away the same day and I wasn't happy that I had to wait. I'm 84 years old and at 85 degrees, it was hot and I had eight fans going. The same thing happened when I had my dishwasher down. I had to wait for the parts that came in and for other things. But that was not American Home Shield's fault, that was the guy that was fixing it.

I had to get rekeyed so I called Home Shield's number. I talked to their rep and it was easy. They were polite and got it done. She told me I would hear back by the next day. The tech from Arizona Sunrise Lock & Key called me the next day and we scheduled it for the following day. It was really quick. Also, he was awesome and he got all the doors done. He even fixed the door lock to make sure it worked correctly.

C and R Repair came before and the technician got the AC up and going. The coils froze up so we turned it off, turned the heat on and that fixed the problem. But he didn't show up yesterday. It was a follow up ticket because the AC went out again. We also submitted a claim to American Home Shield for the water heater before this claim and the contractor changed some pipes. They got it working.

The fan outside wasn't turning. I called AHS and the tech came out the next day. He was able to fix it and we got our air conditioning back running. I enjoy AHS. It's a great program. The AC service was within 24 hours instead of waiting a week. I'm satisfied.

The garbage disposal was not working. Aladdin's Plumbing came out and they replaced it with a new one. It's functioning okay.

I called American Home Shield for a toilet that was running and one that didn’t work at all. The contractor came within a reasonable timeframe. He was absolutely thorough and explained everything to me so that I understood what was wrong, what he was doing, and why he was doing it. It was great. I'm very satisfied with American Home Shield.

The AC was blowing hot air. This is the second time I called American Home Shield and nobody answered the phone. That's the bad thing about them. Finally, I went online and it was easy to place a claim. The contractor, John, was great, fantastic, and professional. He showed up on time and he was excellent. It's been comfortable since the repair. I live in Florida and I need AC especially in the summer. I just wish AHS answers the phone. Not everybody has conveniently online on their computer or their phone to log in.

My air wasn't cooling. I submitted a claim to American Home Shield online and something happened with the first contractor they scheduled. Things didn't work out. When I called back in to AHS, they rescheduled someone else shortly after. They sent All South Air Systems and things were great. They were in and out within an hour and finished everything. They replaced my compressor and so far, my AC has been working really well.

After I got online on American Home Shield's site and scheduled an appointment for a garage door repair, a very nice guy came. He explained everything, and he did the repair quickly. He answered all my questions, so it was great. I had to call him back out though. There was another part that he reassembled. That part needed to be repaired and he did it under their 30-day warranty.

I've had American Home Shield since it was provided when we bought our home in May of 2018, but we had other home warranty companies before as well. This home is about 19 years old and some of the systems have had issues. We've had to do some things with it and American Home Shield has been thorough and responsive. It's clear what they cover and we extended our warranty because of the value we saw beyond the first year that we had it. We plan on keeping the warranty forever too.

We just bought a house and we made American Home Shield part of the agreement that that was gonna be part of the sale. The home warranty was chosen for us by the seller. We had two issues. One was dishwasher wasn't drying and the other is an appliance issue. Two separate people from Sears of Chicago South came and they were both nice enough people. The other guy came out twice. The second time, he had the part that he needed and he fixed the dryer. That was simple. As for the other other problem, that is still in process. They had to order some parts. The parts were supposed to be in on the 9th but we're still waiting. Once they get them, Sears is gonna finish everything up. So far, there's no reason to believe it won't be fixed.

American Home Shield sent me two different guys for my AC units and everything went perfectly. The first guy came out and said that he'd be back in a half-hour 'cause he said that the unit was frozen. He knew what he was talking about but he just had a little bit of an attitude. Then the second guy came out and put the Freon into the AC. He was a younger guy and he knew exactly everything. He was excellent and I really liked him. They were able to get my AC units fixed. But I'm paying for Home Shield and they only cover $10 of the Freon. I didn't appreciate that. I thought that all of that stuff should've been covered when I paid for it. Everything else was excellent with AHS.

The AC unit itself wouldn't turn on. I could hear it try but it wouldn't kick on. It turned out to be a pretty simple repair. The guy was here five minutes and replaced the part and off he went. I've been with American Home Shield for 12 years now and I'm happy with the process overall. Sometimes there are contractor issues, but not much overall. It works for what it is. They're pretty generous about their repairs and what happens. It's always been a good value for me year in and year out to have the product.

One of the pipes had a leak in it and we kept thinking it was coming from the roof. We had a brand-new roof put on and it's still leaking in there. Then the whole wall was wet. It all had to be torn out and that was when we found the leak. It ruined the flooring and the 2x4s in the wall were rotted. It had been going on for a long time. I called it in to American Home Shield and they said they would call a plumber then the plumber would call and tell us when he's coming. The plumber called and said he would be there whatever day that was. He came out and looked at the problem. Then he said he would go back and turn in an estimate to American Home Shield. He wasn't there very long. Then we never heard from him.

The service people who came out for my ac got the job done and they were great. Trying to deal with American Home Shield was not pleasant though. When we called, they said somebody would call in 24 hours, but nobody called. So the next day, my husband called again, and this time, they said this was a servicer that they had farmed the job out to. So then, we got involved and had to do that ourselves. This is one of those things that you can't blame American Home Shield for. Everything didn't go smoothly because of COVID and people losing jobs and not being able to hire people in because the service people didn't have the budget for it. But American Home Shield didn't respond well to the fact that we were in triple-digit heat in Arizona. It was 114 degrees with no air conditioning. We have a 15-year old dog and we are 72 years old. One has a heart condition, and the other has upper respiratory infection with asthma.

I've had three claims since I had the insurance with AHS and every one of them has been outstanding. They get with me the next day and the contractors are out at my house the very next day. There was a small problem with the belt of the dryer and the tech fixed it. Also, I had a toilet leak and they were outstanding. Then, the lighting around the swimming pool kept shorting out. A.J. Moore Electric came out and the tech was patient enough to find the problem and fix it for me. He spent about two and a half hours here and he fixed it. I expound on AHS all the time. I tell people they're crazy if they don't have AHS's insurance.

My experience with my recent claim regarding my AC unit could not have been better. Two gentlemen came in. They were very professional. They did their work most diligently, and I have no complaints about it. They were very competent and seemed to know exactly what they were doing. American Home Shield is remarkable. This is the second time I've called American Home Shield, and both times, I've been very comfortable with it. They've been very professional and very polite. I have another house and it's very possible that I'm going to take that service in my main residence.

I had two issues with Home Shield. My initial issue with them was with the air conditioning and it was not a great experience. I didn't like the work with HVAC and then, I couldn’t get anyone on the phone from American Home Shield that I could speak to without them being in another country that wasn't noting my account properly. HVAC put it on paper that I needed one thing and then they called me and told me something different. I told them to contact Home Shield and they didn't. I ended up having to pay out of pocket and I wasn't happy with that. I was really going to cancel the warranty, and then I decided to keep it.

It's been fantastic with American Home Shield and they have been timely at getting back to us. We haven't always been happy with who they've chosen to send, but always happy with Home Shield solving it. We had Vector Appliances out here and they took an appliance apart in my front yard. Then after they've been out there monkeying around with it for a long time, they said they had to get another part because it was not just the bearing. They asked if they could take the unit with them to their shop and I let them take it. Almost a week went by and I called them. I asked what was going on with the part and they said they had to order a part besides the bearing. I asked when it was coming in and they said it was supposed to have arrived. I called them again the following Monday and they said they won't have it ready till the 14th of July.

Ace Heating & Cooling came was one of the best that has ever come out. The outside unit had stopped running and their technician took five minutes to find out what it was and fixed it. He was very courteous. I would always wanna do business with this company. Everything is good now. Most of the things in my house are new. But I keep American Home Shield for peace of mind. When anything happens, I don't have to go out there to look for somebody to come and fix it. They already have their contractors and so far, so good.

The sink wasn't draining and something was stuck in it. Sirius showed up and they did the job in a professional way. They cleaned it up and made it sure it was fine. Also, they gave me some instructions for when it's stuck again.

I was so disappointed that I've been having problems with my AC off and on. MS Services said that it had a leak and they can't really repair it anymore because it's been ongoing. Every time they add Freon, it would be gone again after a few months. I probably need a replacement. It has to be done because it's an old AC, and the last several years, I haven't called American Home Shield about this because I was taking care of it on my own and then I realized, "Wait a minute, I've been spending so much money getting it repaired and I have American Home Shield.” So, that was how they were able to send somebody recently. Everything went well. The contractors were very professional and very knowledgeable. They were wearing masks and gloves.

I made a great choice when I chose American Home Shield as my home protection company. Recently, the lights in my kitchen were flickering and I submitted a claim. I did it online and the process was easy. Then, the techs came out, took the lights down, and rewired them. Everything's good now.

A fuse blew out and the guy came out and isolated the problem. It was a real quick and easy fix. He put everything back together. He also wore a face mask and kept his distance from everybody in the house. AHS has been okay. I do everything online and I like this process better.

It was difficult getting my AC claim going with Home Shield. Raven Plumbing wasn't responding and I had to call them and they wouldn’t pick up the phone. It was not easy trying to get ahold of them. Home Shield is great to work with but some vendors they use are not the greatest. I use them in Austin too and it’s sort of hit and miss which ones I get.

We had done some construction work in the house. When we were done, we cleaned the stove. It's a gas stove and we couldn't get the igniter to shut off. It kept trying to light so we unplugged it. American Home Shield sent the repairman out. He said that when we cleaned it, it probably got a little too wet around the switches. He plugged it back in and it was fine. The only thing that I found frustrating was that the number that they gave me to GE wasn't a number that seemed to be answered. When they called, it came through as a spam call. It was something that I ignored and then when I tried to call the GE people back, nobody answered. That was a little frustrating. But that wasn't on American Home Shield at all.

I was sitting down on a Friday and I noticed it just kept getting hotter and hotter in the house. And then, the temperature started going up to 82, and then 83, 84 and 85. I knew then I couldn't stay there any longer. Then, I called Home Shield. I prefer speaking with somebody. I like the person to person contact instead of doing it over the internet. However, A-US Air Conditioning of Texas wasn’t able to come out until that Monday.

Our air conditioner was blowing hot air. I called Home Shield at 3 o'clock in the afternoon to report the problem. I waited for about four minutes to talk to somebody. I live in Las Vegas, Nevada and the day the air conditioning went out, it was about 107 here so it was extremely hot. At 8:45 the next morning, a technician from Doctor Cool called and said he was on his way. He was here at 9:05 and he had the problem fixed by 9:35. The house was cooling down and he was on his way. The technician was extremely professional and as nice as he could possibly be. He knew how hot it was because he lives here too.

I had a claim for the garbage disposal. I filed it online and the process was pretty easy. The contractor whom AHS sent was very good and professional. He hasn't repaired it. He just got the part and he's coming back tomorrow to fix it.

I called American Home Shield for my oven and my dishwasher. Both North Star and American Home Shield coordinated with me. I didn't have a good experience this last time with American Home Shield but it got all resolved and I was very happy in the end. I love everything about North Star Appliance.

The AC would stop working. That went on for a while and we would get very hot and get sick. My granddaughter is sick. She got a heart problem. Also, I’m 78, so air condition is a necessity. Home Shield sent different technicians to troubleshoot. They replaced some electrical and gave us a different sensing unit but that didn't take care of problem. Eventually, we told the tech, “It’s the motor.” But they had to catch it. The contractor came out twice but they saw nothing wrong and they put Freon. And then it again happened. Mr. Freeze came out. They also saw nothing wrong. It took about seven or eight people to come out altogether, and my daughter and I we’ve been telling them we believe it’s the motor because when I put my hand on the motor, it blows, I felt jerk and then it runs for a while and then it stops.

I’ve been with American Home Shield for 9 years. My parents have had them for maybe 20 something years. My little sister had to join the class action suit against American Home Shield about seven years ago for them coming out and refusing anything you touched. They won and she quit AHS. As a single person, it is a saver for me even though sometimes, you have a hit or miss, especially AC. I’ve had some bad AC people. AHS even sent out somebody and I said no. I looked it up on the Better Business Bureau. But the ones from Beaches Air Conditioning were a hit. They were pleasant and efficient, and wore masks.

Dave's Plumbing Repair came out for the garbage disposal that broke. They replaced it.

It takes a couple of days before you find out who is gonna come when you call American Home Shield. Fortunately, for our induction cooktop claim with Attwoods, I was notified that day. The technician was very professional. He had a mask on and wore booties. He also had a bottle of hand sanitizer. He asked if we had a garage where he could come through. He let me open the door. When he came in, he sprayed the handles. He didn't touch. He came in with his gloves on and went to work. He was very professional. The technician couldn’t repair it at the time. He had to order a special part for it and it was a thermal fuse. It took about a week to get the part. But it was fine waiting a few weeks. We just had a barbecue every night.

My husband kept trying to light our water heater and it wouldn't light. Submitting a service request to American Home Shield was very easy. I called on a Sunday and by 8 o'clock on Monday morning, someone had already reached out to me and told me the time of my appointment. AHS's contractor DN Plumbing came and put in a new piece for our heater. They cleaned it, took it apart and put it back together. Everything has been good since then. I'm very happy and satisfied with Home Shield's service.

The AC stopped working. It wasn't turning on or cooling. I filed a claim to American Home Shield and the Sierra people were able to come out pretty quickly. The turnaround time was pretty good and they were able to fix the issue on the same day that they came out. As far as claim submission, everything goes fine mostly. The only thing that is a little bit of a hassle is once I hit the submit button and they told me my assigned contractor, the assigned contractor never reaches out to me or hardly ever reaches out to me. I always have to reach out to them. Every time I submit an order, I wait for some time to hear back. And if I don't, then I call the contractor. When I call them, they already know that they have an order from me. It seems like American Home Shield correctly communicates the order to them, but then the contractors are not reaching out to me. Also, I haven't had any issues so far in terms of them not covering anything.

I use American Home Shield quite frequently. The most recent one was for the garbage disposal that wasn't running correctly. We had a huge leak underneath the sink and the whole bottom part was gone from the disposal. The one that came out was A & S Plumbing. They called me within 24 hours. The guy then came prepared with the product and he was really good. He fixed my problem and our garbage disposal works great now.

The claim I had with Home Shield was for my air conditioner that wasn't working. I called on Saturday and the Air Design AC tech came out on Monday. He was super friendly. He replaced some part, and.was in and out in 30 minutes. Everything's good. That 30-minute repair could've been an entire replacement of my unit. The warranty cost me 50 bucks a month, plus 115 bucks for the call, which was for the security. If it had been I needed a whole air conditioning unit, then it would have been covered as well.

The motor for the fan of my outside AC unit went out. I submitted a claim online to American Home Shield and though they're a little busy from what's been going on with the virus, they were pretty good with me. The next day, their contractor from Budget Heating, Cooling & Plumbing came and fixed my problem. I'm happy with AHS's process.

American Home Shield has been really good, so far. They have the email that has the news on it and different things. You can select one of the things on there and make a claim or request a service. I did that and then I was told that the contractor would come on a certain day in the morning. The contractor from Jets Electrical called ahead of time to let us know that they were coming. He had an assistant with him and they showed up on time. They went about their business in a very businesslike manner. They were quick and efficient. They completed the job and left.

My washer was broken. There's something wrong with that model machine because this is the second one of the same model that I've had. It's a terrible product. Valleywide Appliance said it was not fixable. I got an email saying that I could pick one of their products, but I really wanted to go and pick my own product from Home Depot or something.

Sears fixed our refrigerator and they handled everything correctly and excellently. The claims submission with Home Shield is very simple and they keep good contact with us. They’re doing a great job.

I had an AC issue and we ended up speaking to a Home Shield representative because we had an issue with our AC the month before and they were gonna send the same company out. But I’d rather have a different company come out because they're gonna try and cover their tracks. Royal Flush came out and they repaired the AC. It's really easy to get service from Home Shield. They're pretty prompt.

American Home Shield's claim process is very simple. The only problem we have is when we file a claim and there is a follow-up. It's so hard getting in contact with them to file the claim in. There needs to be another department that follows up with the customer. And they should make sure everything is completed within their allotted time frame. There should at least a be follow-up from American Home Shield and not me trying to call them. The hold time would be two hours. A technician comes out to the house whatever the case may be. But if there is a follow-up, it's very difficult. We filed a claim with a microwave and it is yet to be installed.

I had two experiences with Home Shield. The first one was good. It was fine and well. It was a quick response. However, I'm not too happy about the second one. I spoke to JR Plumbing last week. A week after they came, the toilet seat cracked. I was just informed that there was a crack and leakage again. I thought they resolved it the first time. So, even though Home Shield said the work is done, they gave me another expense of trying to fix the toilet seat. I've been trying to get in touch with them to let them know the issue that the toilet seat is cracked due to the person they sent, but they have not responded back to me. I told them they go out and fix something and they ended up causing more damage. They haven't resolved the issue.

American Home Shield's website was pretty straightforward. I did the claim through it. It's not amazing, but it's definitely not the worst website I've ever dealt with. Air Majesty was looking at my air conditioning unit. It has taken a while to cool, but they checked everything and said that it's working to the best of its ability. They sent out a very nice guy. He seemed professional, arrived on time, and he checked what he had to check and said that the thing's working well and it's just really hot outside. I'd tell others, "Hey, call this guy. He seems to be quick and be able to respond well." I will continue to be an American Home Shield customer. At the end of the day, you want to feel protected if anything goes wrong, and that's the comfort I get at the moment.

The water in my upstairs bathroom would not stop draining. Then the water in the upstairs tub was running constantly and my water bill was sky high. The guy from another company first came to my house. He looked at it and said that it would cost me $150 because what they said needed to be done to it was not covered under the Home Shield plan. He said that they would call me back in a day or so. I agreed with what they said.

The garage door wouldn’t open and shut. It would just go up a little bit and close a little bit too. It just wasn't working. After my wife called American Home Shield, they sent a text message saying someone was gonna come by. The contractor who came out was a good guy. He tried fixing it and then a couple days later, we replaced the garage door opener. It has been great since then.

We've had AHS for 10 years between three different homes. There are so many different little loopholes. Submitting claims is not too difficult but there's always something that's not covered. And if it is covered, there's a huge ticket that comes with it. Also, things that were time-sensitive would take several days to get a service company out. But it depends. In the past, we were able to get a technician quickly. It's a pretty good price we pay monthly and we pay every time a service company comes out. I wish that there weren't so many things that are not included in repairs. Also, I would like for them to find some suppliers or vendors locally where if it's a time sensitive issue, they could go pick up a part and come back.

We had American Home Shield before and I was not happy. We had to cancel the warranty. Later on, we got an email from Select Home Warranty. They were trying to sell their service to us. The problem was they were in all other states but not in Nevada. They recommended going through with American Home Shield again. We wanted to make sure that all of our appliances and all the stuff that we have in the house are protected, so we signed up again. But we were not happy with them because we had a really bad experience. We had a couple of issues. We had a plumbing problem and they didn't bother to fix it. They thought it was preexisting. We also had an air conditioning issue. My wife started canceling because American Home Shield was not really helping us. They were just finding a way to tell us that the issue was a preexisting one.

The air conditioner service was great. I put in the order that night at eight o'clock on the phone just like all the automated stuff, and by 10 o'clock the next morning they were out, the AC was fixed and we had air. It was seamless and the technician had his mask on. He didn’t put any booties or anything on but he was very professional in taking precautions and I was very pleased.

A year ago, County Plumbing from Lodi came out to replace a hot water heater which I don't know if it had to be replaced. For the next year, they failed four different inspections. The inspectors, because they felt sorry for us, only charged them one fee. They're supposed to charge County Plumbing each time they have to re-inspect and County Plumbing refused to pay it. Plus, County Plumbing charged us $1,500 for parts. When the inspector came out, he said they didn't spend more than 100 on any of those parts that they put in there. That was the kind of person AHS gave me.

I had an issue with my dryer. The claim experience was good. I was satisfied with the work. The technician came out and assessed the situation pretty quickly. Then they had to order the replacement part, so that took a little bit. But then, they called me once the part came in. I was actually on an out-of-town vacation, but soon as I got back, I called them. They scheduled for the technician to come out. He came out and put it in in about 15 minutes and then he was done. It's been working great since then.

I did the preventive maintenance through this other company and then called Mister Freeze back to refill the Freon. The second company came out and cleaned the unit and the furnace. They basically told me what Mister Freeze told me, I was missing four pounds of Freon, except Mister Freeze was a lot cheaper for the Freon than this other company was.

It took a day before a technician from 1 2 Repair came out for my washer claim. He was really friendly and cordial. He had on his mask and we all did wonderfully. The technician ordered the part for my washer. He came right away when the part came back and put it in.

I smelled gas and Home Shield sent out a gas company. They shut the range down and said they couldn't get enough pressure into the pipe on the outside pipe. I had no hot water. They said that I had to call the plumber for that. Assurance came out and found that the gas company shut me off for no reason. The Assurance tech made sure that there were no leaks. He did a pressure test on the whole thing and he was a wonderful gentleman. He took his time and waited to make sure that everything was warming up. I couldn't ask for a better person to come out to help me. I'm glad that I've invested with Home Shield. It's been a good deal and it’s comforting that they're there to help. I had a go-around with trying to explain to them about what happened and everything, but in the end, everything worked out.

High Priority Plumbing came out and replaced a toilet. They slipped something over their feet when they came in and they had masks and gloves. Also, they had sanitizer with them. I had to follow up with them and it was about two weeks but fortunately, I had two toilets. I was very pleased with AHS on this claim but I'm having an issue with an AC claim.

I called in a claim to American Home Shield for our dryer which was not working. I reached out to the contractor yesterday and they were to call me back and let me know if they were coming today but I never heard back. I called again today and I’m currently waiting to hear back. The problem wasn’t the contractor but trying to communicate with AHS. So, it was their customer service. I've been calling and the only person that kept their word and followed back was Hannah. She was the one who set up for the dryer. She called me back and she was nice and professional. She had very good customer service. She was very polite and she showed that she was very concerned. You're helpless if you're dependent on something you've been paying on. Not everyone always keeps their word and be precise about it but she did. She made it a whole lot better. She was wonderful.

Beyer Appliance came out because the dishwasher wasn't filling with water. It just calmed no matter what setting you put it on all the way around. He found like a float. He ordered that and then the one that swishes the water around was broken. So he replaced those and it worked great. Then I used it once, went out of town, came back and by the time I have enough dishes to run another cycle, the same thing, it didn't work. But when he came out, he was like, "It's working just fine. It has to drain.” But that had never happened before.

Filing a claim with American Home Shield is pretty simple. We refer them all the time. The only issue we had is it didn't allow me to do two different issues on the same request so I had to pay two different companies to come look at two different plumbing issues instead of just one.

I speak with a representative when I make claims to American Home Shield and it’s very easy to get ahold of them. I have AHS at my home that's currently a rental in North Carolina and I have not received feedback from the residents there that there were any issues with them. So, everything is fine. They've been very prompt, professional and has been very reliable in whatever issues I’ve had.

The air conditioner is not cooling, and my part is taking months to come in. I went online to request service to American Home Shield. They said they'll call me when the parts come in. Normally, they'll call in one or two days later. I like the contractors that came out. They came to fix the top one then it went out again, so they gotta come Monday to do something with it. Overall, AHS is normally good, but this time, they’re awful.

Called air condition tech on Friday 2 pm. Name of company is World Class AC Inc. He does not work on weekends so he calls back at 7 pm on Sunday and states that he cannot come to fix the ac before Wednesday. That is almost 6 days later. Here in Florida the temp outside is 95 degrees and inside the house it is over 100 degrees.

We have been with AHS for about 5 years now even after moving to a new home. I made a service request for our AC unit not working back in June...It took another service request on 7/3/2020 which they never assigned a contractor to come out for. I then called multiple times with being on hold for 1-2.5 hours and still not able to get through to anyone. I finally made another online service request on 8/11/2020. The contractor came out 4 days later and was told it would take 7-10 more business days for AHS to order the Compressor. So 2 weeks later when the compressor finally arrived and was installed, I came home from work that following day to a house at 89 degrees.

We have been trying to get Home Shield to sent some out to look at our AC unit since it's not cooling. We have called 5 times today to see when they can send someone 'cause it's Texas and too hot for no air. All we get is someone will call you back. All home shield does is take your money and never gets the issue actually fixed. In the past year they have been out 4 times to fix our unit with it going out every winter and summer.

Appliance and Service Depot was sent out by AHS and they keep telling me things like they would call me but they never would. They would put me on hold and they would never come back. It's been over a week and it's the same thing every day. Sometimes they leave me an hour on the phone and they never come back. I've never dealt with people treat me like that. The technician came here August 5th. They said they ordered the part but I found out they never ordered the part until the 21st of August. They told me it was not available according to the manufacturing but then they came back and told me they ordered it on the 23rd. I have no problem with the technician. It’s just the people on the phone. They are not giving me a straight answer, hearing this and that, but it's lie after lie.

American Home Shield has been good. My problem was getting them to answer the phone. Sometimes, I’m on the phone waiting for 45 minutes. I lay it down and keep it on speaker. I had a recent claim on a plumbing issue. The first rep that I spoke with lied to me. He took my name and number down and said he was gonna call me back, but he didn’t. So, the next day, I called back and I got somebody and that person helped me out. K & S Plumbing Services came out, and the service was good.

I'm happy with American Home Shield. My experience with Appliance Repair turned out great. The dishwasher stopped working and the repairman was really great. He did a really excellent job and he didn't fiddle around. He got it done. He explained it all to my wife and I'm happy with him. He told me what time he'd be here, and he showed up on the time that he said he would be here. That’s a big plus right there. American Home Shield should be happy that that particular company does work for them.

I've only used Home Shield for very small items, usually small plumbing. Although, they did have to do a fairly large plumbing job and it ended up okay. So far, so good. The house that I have the warranty on is an hour from me. I can't go over and fix things myself or meet people, so that's why I have it.

The online claims have been fine and the coverage has been moderate. We've had two refrigerators and one dishwasher that Omega Force Appliance Repair has been out for. One was covered and two weren't but everything that they've done is working fine. Getting through to American Home Shield to try to add another appliance once the guy was out here was a really long wait time and they ultimately told me that it wasn't covered.

I called in for a service request on plumbing. Tom Melton Services was sent by American Home Shield and they were perfect. Everything was great since the repair.

It was easy to submit the claim online. I've only had one service call since this whole COVID and the tech that came out took precautions. But he was late and I wasn't notified that he was gonna be late. I had to call American Home Shield.

I had 2-10's warranty before I got American Home Shield's. 2-10 limited me to two systems while AHS takes care of all of them. Recently, I had a claim for my AC unit that was not cooling. It was a flawless process. Home Shield scheduled sent Piedmont Mechanical who then schedule an appointment in three hours. We missed the first schedule because I didn't understand the text that was sent. I was supposed to respond to it but I didn't. So, we had to reschedule and after we did that, the next appointment was in two days. My wife, who was there at the time of the repair, said everything went well. Piedmont took care of the issue right away. The repair was worked with my wife's schedule so I was satisfied with their timeframe.

I had an outside leak that was fixed for a water hazard. I also had another inside leak in my second bathroom and there was water coming into the restroom. The guy from DrainGo told me that I would have to make sure that my faucet was covered because I didn't put in the claim that the faucet had a leak. I didn't know that it was leaking from the faucet so when I filed the claim online, I only put in that I had two leaks. But since it was coming from the faucet and not just a pipe, I had to submit another claim so I had to be charged another $100 even though the guy never left. At that point, I really didn't worry about it. I just wanted to get it done and over with. I'm satisfied with Home Shield, but I'm not happy because my AC unit is still out.

I've always had a great rapport with AHS. I’ve been with them a long time and it was very easy to submit a service request. When the motor on my microwave was burned out, it took 3 Boys Appliance Repair a while to replace it but I didn't get excited or upset about it. They had to order something, so you gotta have that in mind too. It took three weeks but when they came out, it took five minutes for them to fix it. They popped it in, and popped it out and I was very pleased with the work.

A guy from Reynolds Heating & Cooling came out, inspected our unit and said something was wrong with the compressor. We didn't get any documentation and he did not even put the top back on. He left it hanging and just left. He ordered something and we tried to contact him at a later time, but we never could get an answer. For one thing, the heat index had risen. We called American Home Shield every day after the guy left once we didn't hear anything. We were in constant conversation with American Home Shield for weeks and we were on hold for two to three hours every single day.

For my second year renewal with American Home Shield, they jacked up the price of my coverage significantly. We paid 400-something in my first year and in the second year, they want 700-something. I'm not gonna pay that much. Still, I had a dishwasher issue recently and American Home Shield's contractor, Eberhardt Services, came out to handle it. The techs from there diagnosed that they needed to replace my control board. They came back a week and a half later once they got that. Everything they did was very quick and I have high respect for their work. Everything has been good since then.

I went online and notified American Home Shield that I was needing a service request on my air conditioner. Their website was fine. I was told to expect the contractors within 48 hours. That part's a little bit confusing as to whether they should call you or you should call them. I ended up calling the contractor. The service was good. Using American Home Shield has been reassuring. We bought an older house. The air conditioning would've been a major expense.

My air conditioner was running but only regular air was blowing out. It was neither hot nor cold. I initially paid for coolant through the company who put my heating and safety in. I submitted a claim to AHS and they sent Air & Water Solutions. I called them right away and the techs came that day. They found a leak behind my AC coil and a lot of coolant had come out. A part was needed and they ordered that. The tech said it was gonna take a week. While the job hasn't been completed yet, Air & Water Solutions has been great and I'm really pleased with them. I'm not sure why coolant isn't covered in my policy but otherwise, my experience with AHS has been good.

Air 72 is very good. It's the second time they've been out. They're prompt and they get the work done. They provided good customer service. Their technician was wearing a mask and then made sure to stay at least six feet away at all times. The AC is working fine now. So far, American Home Shield has been very good and it has been very beneficial.

The AC units are on one side of the house and the master bedroom wasn't getting enough push of air. Lane Services came out quick after I requested for service with Home Shield online. The tech corrected the situation as best he could and explained it to us very well. He told us to slowly close and not close completely the vents downstairs to get more air push through the back bedroom.

Our air conditioner stopped working, so we initiated a claim through the website of AHS. The website was very easy. I was told I’d be contacted within 24 hours, and the contractors were out here within 24 hours. It was some broken part in there that they replaced. The guy was really nice. He immediately knew what the problem was and had the part on the truck. So it was fixed within an hour and he was on his way. It was great. However, I'm not completely sold on American Home Shield. I don't think we're gonna be renewing. Based off of the first claim, we're at 50-50 right now. We got the run around with our first claim. It was with a pool heater. It's still broken. It was just not a good experience at all, having to have two companies come out and have the claim rejected and our heater still doesn't work.

The first time, I called AHS for my AC unit. It came on and then it shut back off. The contractors said it was a fuse or something. It was easy to get through, but it was the point that I had to keep waiting for the contractors to come back. Then they came out a total of three times. They fixed it temporarily. They just patched it up and then they left. But it wasn't until the last time the guy really explained. He was like, “They were just lazy and they didn't fix it and knew it was the motor the whole time.” Each time it was a different person. Then the second time also, I paid for a maintenance of getting the filter cleaned but that wasn't even a problem. So, I paid for that for nothing out of my pocket.

The air conditioning was broken and American Home Shield chose someone from Atlanta, which is three hours away. They only come to Aiken once a week and they were already booked for the week, which meant I would have had to go a week and a half with no air conditioning. I was not pleased, so I called American Home Shield back and told them it wasn't working. They then gave me C and C Heating from Augusta and David came out the next day and he fixed it. He had an assistant with him and they were professional. They went right to work and then they explained too that it was gonna take about an hour or more to really cool down once it finally started 'cause it was over 90 here. Overall, American Home Shield said they were gonna do something, and they did what they said they were gonna do. I put a lot of stock in that.

The AC wasn't running properly. It couldn't keep up the temperature. The system is 16 years and it has been repaired last year, the year before and twice this year. It needs to be replaced. Even when it’s running, it’s very inefficient. It's costing a fortune in electric because it's running all the time and American Home Shield wouldn't replace it. They keep sticking Band-Aids on it and filling it back up with refrigerant, and it's costing us more and more money to keep it running. The last time the technician came, he just cleaned everything. The filter and the coils were dirty. The time before that, they topped up the refrigerant. It just can't keep up. It's got a leak, it's very old and it's rusty. So we can't live with this. We need to get a new one and if AHS won't do it, we have to do it ourselves. In which case, then we don't need AHS.

The air conditioner stopped working and I made a request online to American Home Shield. The website works well and they gave us 24-48 hours to expect the contractor out. The service provided by Certified Heating & Air Conditioning was great. They replaced some kind of motor and since then, the AC has been functioning well.

My AC wasn't running and I submitted a claim to American Home Shield online. Their site was user-friendly and they sent RNG Mechanical to handle my issue. Though some of the techs AHS has are very bad, the ones from RNG were very good. My AC has been functioning okay since they came and I'm very satisfied with the service I've received. This was a seamless claim with American Home Shield which is a first for me.

Submitting a claim with AHS was really easy. I've always done it online when I've had to do it with them. I've never had success with phone calls. AHS makes my life so much easier knowing I can just call someone when I have an issue. We haven't really had any issues with AHS. It's been smooth-sailing. My recent claim with them was for the dryer. It ended up it was just some loose connection.

The guy from Air Pro Heating was great. He responded quickly. He came in and found the problem. I had a problem about three weeks earlier, and it was a weekend and I couldn't get in touch with American Home Shield. So I got a guy here who charged me 450. All he did was he changed a fuse and he put two and a half pounds of Freon. So then, we had another problem. The gentleman from Air Pro came and he said the problem was a fan. He replaced it. It's been working well ever since. About a week later, I had problems setting the thermostat and all I did was text him and he responded right away. Within about three minutes, he cleared that up and I've not had another problem.

The AC unit seemed like it was working properly fine. But when I did an inspection for my unit to sell, the inspector wanted me to have the AC unit serviced by a technician, So I asked for the technician to verify if it was working properly and know if it needed to be fixed. The technician from JJ's Fire came out, checked and did some work. Whatever he did seemed to take care of the problem because he told me that the AC was reading fine now. American Home Shield is a good policy to have because it's gonna help you. Overall, they were on time and the repairs were consistent. There wasn't any need for them to come back later and repair it again. Once they repaired it, it maintained perfectly after that.

The air conditioner was boring fuses and shutting down the whole system. When the guy from A-US Air Conditioning of Texas arrived, I told him exactly what was happening. He diagnosed the issue and told me what he was gonna do and that seemed to be working so far. I was happy with it. They did a quick response and the fix worked.

The water was coming out warm but it wasn't getting hot. We didn't know if that was normal. We could take a bath because it's summer and it was over 100 degrees. But it didn't feel like it was coming up very hot. So we finally decided after about three weeks to call American Home Shield and see if they could come and look at it. They made an appointment. The techs came and they looked at it. They told us right away that there was a part that they were gonna have to order. Because of the COVID, it would be a couple of weeks. So it took them a while to get back here. We were waiting for them on the one day, but they were backed up. So they had to reschedule for another time. We waited quite a bit on that part. But once they came, they took all the water out and they fixed it. They did a good job.

Three Brothers AC came out for my AC claim with American Home Shield. Everything went fine. It turned out to be quite an easy fix. All of a sudden, the AC would not turn on. It was not a trip in the breaker. It was actually the unit itself. It turned out that the cover of the unit had come undone for whatever reason and that cover was what actually completes the circuit for the AC unit. So Three Brothers had to replace the cover and then they put it on there and taped it down so it would really hold on tight. The two gentlemen that came in were very good and very quick. They diagnosed the problem in about 10 minutes and got it taken care of very quickly. They did a good job. For this recent claim, American Home Shield did a really good job. I've used them in the past for much bigger issues, so this recent claim, thankfully, was very relatively minor and done very quickly. So, it worked out well.

American Home Shield has been good thus far. We've been a customer for a long time and with very few exceptions, we've been happy. The contractor for the bathroom drain was excellent. I would use them again. They identified that there was an issue and what the issue was. They inspected the drain, cleaned out the P-trap and repositioned the existing plumbing.

The guy from Smokey's Garage Door came when he said he was going to and he was very nice. Our garage door would go down, and then it would hit the ground, and then it would go back up. It was not closing all the way. I did a service order and it went great. The guy assessed what was going on, and then he replaced the motor. It works fine now.

The garage door didn’t go down so I called American Home Shield. Their contractor was great. They provided great service.

I purchased this house and before moving in, I had the AC checked out and all the appliances. So, I had the paperwork confirming that the AC was working fine. I also requested the American Home Shield cover to be provided, which was how I got it. The AC worked for a single day. So, we were three months without it in the hot summer. I submitted a claim to AHS and the contractor said that the compressor was the issue. But it was not. It was the coil and so, I spent $1,200 for nothing to change the compressor.

Home Shield sent Air Resolutions by AirMack for our AC. It wasn't working. I just called Home Shield and made a service request. Air Resolutions was superb. I had to leave. They called me while I was in Florida on business, took care of the issue, and called me back and told me what exactly they had to do. It was fixed and I got home and it was working perfectly.

A pipe had corroded inside and started to leak at a joint. Water and Drainworks came out and the tech fixed the issue. It's been great with Home Shield. It's all been very responsive and appropriate.

Home Shield came with my home purchase in December 2018 and I kept the contract after the first year. Filing claims is no problem. I make a call, send the money in, and in a couple of days, we have a service person out. I've been pretty pleased with their service.

We had had a refrigerator repair guy come out who thought that the problem was electrical. Miguel from MC Electric came out and found out that it wasn't, that the electricity was in order. A breaker had thrown and somebody didn't see it so it was a very simple fix. MC Electric has been here a couple of times and Miguel is always very efficient. He wore a mask.

Our dryer wasn't heating up at all so I did a claim online. The AHS website was great. They then emailed us. They set up the appointment and they let us know that company would be calling us within 24 hours. The contractor who came out to fix the dryer was great. He was nice and he explained everything to us, like what he was doing. The dryer’s been working fine since. Being part of AHs has been great. We signed up two or three months ago and that was our first claim. There were no problems at all.

Direct Appliance Service did wonderful. They came to work on my refrigerator that died. I called the phone number on the brochure on the front of it that I keep every year that American Home Shield sends out that says what’s covered. I spoke to an actual representative, but it took like an hour and a half of holding one night. I think everything takes longer these days with COVID. They told me the contractor would probably call on the weekend. But they were closed on the weekend, so they didn’t call till Monday. The guy that came out was Anthony, and he was wonderful. Everything has been functioning very well. The repair helped tremendously. I have a refrigerator out in the garage and it's a pain in the butt having to go all the way out to the garage to bring something in.

American Home Shield sent The Plumbing Works for my claim regarding my garbage disposal and a leak in my kitchen sink. They came twice, once on a Tuesday and again on a Friday of the same week and they were on time. They wore masks and they were able to resolve everything. I really like them.

I am happy that I have American Home Shield because it has saved me a lot of money. Recently, National Lock & Key came out and changed the two locks on my front door and a lock on my garage door. The guy put the lock on and the lock still wouldn't lock. He said the lock was messed up altogether. He couldn't just take that little lock thing out and put their lock thing in because he said it still wouldn't lock for whatever reason. At first he went and bought a lock but it was not what I had. I needed to have the same kinda lock. I told him to let me go get my own lock so I went up the street, got the lock from Home Depot, brought it back, and he put it on. It took longer than what it should have taken because he went to the store then I went to the store. But the locks are fine and the guy was fine. He did the job but he couldn't make the lock fit if the lock didn't fit. I'm glad he told me that, though, instead of leaving the piece in there then me having a problem and not being able to lock my bottom lock.

The fan for the air conditioner outside went out and Stockdale Service did a great job. I cancelled the first time and I rescheduled it. They came out and fixed everything. They were professional and on time, and they were in and out. Since then, everything's good. It's easy to set up appointments with American Home Shield and it’s within 24 hours, which is what I like the best about having a coverage with them.

My furnace from the air conditioning was leaking inside the house. The floor was soaking wet. The first time I called American Home Shield, they were gonna send somebody out. But the guy they were talking about couldn’t come for about a week. So, I called them back, and they sent somebody the very next day. They were very kind and they understood the first time I called and when I called them back the second time to tell them that the people couldn’t come for a week.

I had a washer claim with AHS and some guy came the first time but he didn't even look at it. He was horrible. It didn't seem like he had showered in days and he was very unprofessional. We didn't even know he had left. I called AHS and asked for another person to come from a different company. The guy from Sears came and he knew exactly what the problem was. He changed a part and that was it. He was very friendly and very professional.

My daughter went in to take a shower. She turned the knob to hot and it turned but she wasn't able to get it to turn off. I called the plumber out because American Home Shield couldn't get anybody out to me. They told me it was the only one that they could offer me and it was the weekend. They said they had people to come out but that guy didn't come until the next morning. I had to call and harass them to get somebody out. That guy got there about 1:30 in the afternoon. My water had been running since about 9 or 10 o'clock Sunday night. Once he got there, he saw the problem and addressed it. He told me that he would have to get a part and his manager would have to approve because the part on my faucet was warrantied through Moen. Any product that they have, he said it was warrantied. He went, got the part, came to the house and fixed the problem.

I had a leaky toilet and American Home Shield sent Paramount Plumbing and Gas to take care of it. The techs from there was on time and he was really friendly. He had a mask on and he identified himself. He also brought a Shop-Vac in and cleaned up after himself 'cause my toilet had to come off and he had to change something down my drain flange. I also had American Home Shield at my other house for several years and they have always done what they said they would do. I always tell everybody to get their warranty.

The AC wasn't cooling and Automatic Control Corp. came out. I have three air conditioners and they've come a couple of times and resolved the problem. I know that they're good and they're gonna take care of it. I asked the guy what was wrong with it and he showed me the part that he changed when he left.

You're able to give them enough information on the website. The website is fine. But it's better for you as a customer to speak with somebody instead of trying to do the claim online because there’s not every option available to you there on the website that you really need to get your point across. You really need to speak with somebody in some cases. When I had a toilet issue, the gentleman who came was very, very helpful. I was working when he came so I wasn't at home but when I spoke with him prior to him coming to my home, he was very good.

We have the Monogram series and we got scheduled fairly quickly, but it was another couple of weeks to get the Monogram person out. If it could have been sooner, that would have been better, but once GE Appliances was out here, they rectified everything. Overall, our appliances are working well, so that's good. The contractors also seem very knowledgeable once they come out here.

The contractor sent out by American Home Shield for a natural gas leak in my basement was great. They answered every question I had and were super professional. The gas leak is gone and everything is fine. My house doesn't smell like rotten eggs anymore. American Home Shield is useful.

American Home Shield gets the people out here very quickly. I get the information out there to them and then they contact you depending on what time you call for your issue. Cabot did an awesome job. They are one of the best ones AHS sent out so far to service my air conditioner. There were two guys who came out. He was training the guy as well. Both them were good. When they came into the house, they both had masks on so everything was well. They checked to make sure the AC was cooling off properly. The technician took his time to explain to me step-by-step what was going on with my unit. He gave my options and let me know the best one for me at the time. He broke it down so I could understand it and I can make my own decision of what I wanted to do. So, it was great.

The guy from Complete Companies said that I needed a new microwave. I talked to somebody at one department of Home Shield. She asked me the model of the microwave and the make of it and said that it would be like a month or two before they could get one similar to it. She also asked me if I would do a buyout thing where they offer me so much. I was told they were gonna send me an email to offer me a buyout for it, but I never did get an email or hear from them. This is my first claim with Home Shield, and I've had this for about two years. I like it because I've got insurance on all of my appliances, but they've not impressed me over this because of how long it took. They've not done their part about working on my microwave about getting this taken care of.

My garage door was broken because the spring head snapped. I did a claim online with AHS and the information just came through. It was very easy. We were told we would hear within 24 hours. AHS would get a contractor's name and he should be reaching out to us. Sam's Garage Doors came out and they had to replace the spring. The garage door is functioning okay and it's closing now although it is a little slow. On the whole, American Home Shield satisfied what I needed.

The guy had to troubleshoot a problem for me which was causing my power to go out. He was great, very professional, knowledgeable, and it didn't take him long at all. The outlet on the outside was grounded and it was getting water. He found the issue and wires were exposed on the outside outlet. Every time I use that outlet, it would cause my GFI to pop in the basement causing my cable and alarm to go out. I changed the GFI myself in the basement once and I thought I fixed the issue. But the issue was that the outside outlet was tied to the GFI in the basement and I didn't know that outlet had wires exposed. Moisture was getting in there. They didn't insulate the wires correctly. After the guy came out and checked it out, everything was fine. I can use the outlet in the garage now. My GFI doesn't pop. We have a garage refrigerator and I was plugging it up in the kitchen through the garage door. Now, I don't have to do that.

It would be a while before the technician from Hometown Garage Doors could come out, but he was in the area, so when I called, I was able to get there in time. He came out, diagnosed the problem and said, "This is what we need to do." We both wore our masks and he fixed the issue, and then he was on his way. He was very professional and I thought, "Wow." It was a pleasant experience, but I've had some very bad experiences with the contractors that have been sent out as well. In fact, last time I used my own plumber for my water heater. I'm in the Harley Davidson business, and I started checking out the guy American Home Shield sent. We found out that the guy would just go out of business and go back in business under a different name, and he was part of a motorcycle gang club.

The first time APC Plumbing came out, they were here for five minutes, replaced the Johni-Ring and left. Within two hours the same problem was happening, it was leaking. So I called them back and they came out again. He was here for about 10 minutes that time, said that maybe he had pinched it wrong, that he flushed it five times and it should leak by then. It should be fixed. In another two hours there was still water all over the floor.

The AC wouldn't show the humidity. The humidity was going up. Comfort First Heating & Cooling came and all of a sudden, the AC worked. However, I would like to choose the people that come out. It’s hard to talk to AHS. Everything’s on the computer. I told them that one time or two times, but still, they sent somebody else out. The people that put in the unit here wanted them to come back and service it. I told them who I wanted, but they sent somebody else.

The AC stays cool during the day, but then in the afternoon, the thermostat will reach as high as even 80 even though it is set at 70 or 72. It gets really, really hot. So I called American Home Shield and the first person that came out didn't do anything. He went out and looked at the unit and said the pressure were good. He never went into the attic to check that part of the unit. He opened up where the air filter was and said it was dirty. So he took out the air filter and told us we needed to replace it and then our problem should be done. We bought the air filter the next day, put it in, and it didn't help.

American Home Shield is pretty good. But it was a little difficult getting somebody out through them. The initial call took quite a while for them to get somebody out. Then I waited all day for the electrician to come and when he got there, he had no clue about how to fix a mobile home. So I just turned around and went through the process again and waited. I had to wait another seven days until the second group came out. They got the job done fairly well.