American Home Shield Reviews

American Home Shield is good. I like it. Recently, Accord Appliance was sent out for the washer that was not turning on. There's a power but you couldn't lock it. The guy came with the parts and changed the door lock. He was excellent and knew what he was doing. The other one that I filed a claim for was the toilet. It was not flushing. They said the jet was not included in my coverage so I asked another company to do it.

A dryer would not turn and when I submitted a claim with AHS, they told me they would give the contractor a call then the contractor would be in touch with me. It was pretty quick and as soon as they told me that, I got a call from the contractors. Then, the techs came out, looked at it, and said that they got to order some parts. They ended up coming over again on Tuesday and put the parts in. It took about 45 minutes and they had the dryer running. Since the repair, everything is working great and in order. But I had to call them to remind them about the Tuesday appointment. I would have wanted a little bit more communication, but at the end of the day, they still came out and resolved the problem.

I called American Home Shield for the first time since there was something with our toilet. This was the first time I called and I was not happy that there was a recordinga and I was on hold when I wanted to speak with someone. I ended up just using the automated system and that was easy. I was given the name of the company that would be coming as well as their telephone number. It was AJ Plumbing. I was told to contact the company which I did. They were excellent. They replaced the ring in the toilet. I couldn't flush the toilet before but now, I can. So far, so good.

I had AHS do my oven and my dryer. I submitted the claim online and they got back with me right away. Then, the tech came out within the next few days and he had to come back because he had to order a part. But the issues got fixed in a timely manner and everything is working good still. AHS has been great so far and I've been telling people that doesn't have the warranty to get it.

I had another service that I was not happy with at all. I switched to AHS and, so far, their service is good. When my AC had an issue, I submitted a claim and it was really easy. I did it right from my iPad and they assigned Aaron Plumbing and Heating, Air Condition to come out.

There is no way to communicate if you have any issue beyond what is available in their website. You have to call them every time with 30-55 mins of waiting for each call and then no communication back from them on what is next step. They will tell you what is needed right now and once you are done with it, there is another step after that and then another after. Why can't they share all the activities in one go or talk about it in the call.

On 9 August 2020, I contacted American Home Shield (AHS) to place a service request for my heat pumps as I believed they were not operating properly. A contract company was dispatched for a service call on 14 August 2020 to assess the situation. The contractor discovered that the condensing coil unit in the 3-Ton blower unit was rusted over, the drainage pan was full of water and rust, and the float valve was not shutting the system down as designed. All of these parts are internal to the system and not associated with expected routine maintenance. Additionally, the overflow drainage pan showed signs of usage, which is considered bad due and a sign that the main drainage pan was failing to properly drain. However, this could only be seen from behind the unit at the drainage pipe connection.

Our air conditioner stopped working on September 1 at 10:30 pm. I went on line and filed a service request. Outside temperatures are 98 degrees the next three days going up to 108 Saturday. The assigned service provider Magic Construction Services was supposed to contact us within 24 hours to set up a service call. When there was no call the morning or afternoon of September 2 I phoned Magic Construction Services, but had to leave a message on an answering machine.

There is no emergency repair line for customers. I had water leaking for a main line drain clog in the basement due to a faulty garbage disposal. I called, waited 1 1/2hrs for a rep and got hung up on as they answered. The service contractor would not return phone calls. Meanwhile had water flooding my basement. They are not set up for emergency service as they claim to be. I called a local plumber that charged $300 and arrived within an hour.

I had a claim with American Home Shield for my pipes. There was a problem with the plumbing. I spoke with them and then I submitted everything online. The contractor was really professional and really good. He did a great job. He was super quick to respond. I had a warranty on the last house that I purchased in Indiana, and I had a very difficult time finding contractors who were actually covered under it. It just ended up making more sense for me to pay out of pocket than trying to pay someone to come from such a really long distance. So, I really appreciated it that AHS finds someone that was trustworthy, someone they approved of and someone that was local. It was very seamless. It's much easier than the last warranty I had.

My original service call to American Home Shield was for two appliances. One was a dishwasher and the other one was a fridge. The issues have not been resolved. Although American Home Shield thinks they're closed, I reopened them this morning because the dishwasher, on the first run, it had another error message. So, that didn't work. As far as the refrigerator, apparently, the technician diagnosed the problem. Then the contract was somehow transferred to another appliance repair person. Techno Appliance came out, and they could not identify the problem because it's like a sound. It makes a really loud sound, and they couldn't find the recording of the sound. So, they said, “Once you've got a recording of it, we can make a diagnosis and come back out again.” So, neither has been resolved.

My refrigerator is broken and it still hasn't been repaired. Elite came out and assessed the problem. They were very professional. They did a small repair but it still didn't work. I had to call back and I submitted a repair request to American Home Shield. American Home Shield came back saying they're not gonna be able to repair it. I got a replacement offer on September 9th. I selected for them to send me an E-card so that I can purchase my refrigerator at Home Depot. So I'm waiting for an electronic card so that I can buy a new refrigerator.

My experience with my recent claim with AHS regarding the AC unit was good. My house has two systems so they struggled finding one of the issues but they kept coming out here. At first, they told me it was a coil leak on both systems, so they changed both coils. One system was good after that, but they found another leak. They said it was another leak that they have missed and they found, so they had to recharge the system. They came out six times for that unit, because they kept having issues finding it. They were always good. The AC would work when they leave, but then it would act up. At nighttime, it would go out again, so I called them again and they’d come back. They got it covered. They fixed it finally.

The garage door stopped working on a Monday. I called American Home Shield up and I made the claim on Tuesday. #1 Garage Doors came out on a Thursday, and the young man did a great job. The problem was a circuit board. He had one, and he didn't have to go out and get one. He was extremely personable. He told me what he was going to do, and he did it. I appreciated them coming out so quickly. I'm 73. I still teach. I have limited mobility, so I'm in a wheelchair. So without the garage door opening up, it would be very difficult for me to manually raise the thing.

I had an air conditioning system problem and the contractor that AHS sent out told me that my out of pocket was $1,800. So instead of that, since the full replacement would take $4,000, I decided to replace it with a new system. I asked American Home Shield for a cash out and I had to call 10 times to inquire about this. And every time, I had to wait one hour. Then, it got resolved in 30 minutes. Also, they never gave me the direct number for the people who are actually going to approve the cash out. They'd call them and say they were going to call me back, but they never called me back and I had to call them back. If I didn't, they would have done nothing.

My light in my kitchen won’t come on. I have to keep moving the switch up and down. So I called AHS and they were great. The tech was excellent when he came out. I also had a claim with my toilet and the contractor came right on time with that. This summer, my air conditioner condenser, and the contractor came right out for that too. So I love their service. I tell a lot of people about it. I’m gonna redo my contract with them. They're pretty good.

We had a main line drain backup from our septic, all the way up into our house, coming out of the drain. Comfort Experts came and they snaked out the line. They cleared it out and then verified that it was clean. It went fine. I had a little bit of backup last night. But this morning everything's flowing well. They were very professional and very friendly. They explained the process that they were doing. They took me around and opened things up. They let me look in and examine them as well. So I appreciated that. Having Home Shield is convenient that no matter what the problem is, there is just one place to call.

The technician found a loose connection on the dryer when he came out and he repaired it okay.

I went in my daughter's room to clean it and I saw a spot on the ceiling. I assumed we had a leak from the toilet above, so I called Home Shield. It was a really small leak in the pipe. The tech from Lakeshore Plumbing and Septic came and sealed it. It was fabulous.

We were having lights that were dimming for no reason at all. A very nice man came out and serviced us. He knew his business and knew right where to go to find the issue. He solved the light situation and he really knew what he needed to do as far as getting things fixed quickly. He discovered that the wrong type of lights were put in to go along with the switches. The switches were old and they had new lights in it. They weren't compatible so that was causing the problem. He switched out the switches for us and it's been perfect ever since. Filing the claim was also fairly easy. I had to sit on the phone a long time before I got to somebody but outside of that, once I got to somebody, it was very good. American Home Shield has been very nice. They've improved their customer service. I had had them many years ago with another house and that wasn't so pleasant.

The fan quit working so the AC for the downstairs was not working. They technicians came out and replaced the fan motor and the capacitor. I’ve been with American Home Shield for five years and it’s simple but my cost goes up every year. Also, everyone should know and understand that you don't get to pick your service provider. It's assigned to you.

Best Rate's guy was very professional. He had on a mask. The majority of the time, he was outside. He told me the problem was something in the attic. Since the repair, the AC is doing fine now. So far, so good. As far as American Home Shield, the longer than normal wait times on the phone calls needs to be improved. But other than that, it’s fine.

I called AHS and explained to them what was happening that the refrigerator was not working and that it was not cooling. The door was very hot. I could touch between the freezer door and the normal door and the space was very hot. There were two contractors that came. The first one came and said something. Then the other one came and said something. Then AHS went to a specialist. He came and said something and then finally this was resolved. They could not fix it. So they had given me an offer to cash out $2,000 something. I was going to go forward and purchase one and I was told that I need to purchase and then send AHS the receipt of the cost and that they will reimburse me up to that amount.

We closed on a home and I needed the locks rekeyed so we could change keys. American Home Shield’s website was good. I didn't have to go out and call anybody and wait. I could just do the claim online and that works out great. It was so convenient. The technician was there within the same week so they met our expectations, especially the service. When the contractor came out, it was very professional and safe, as far as COVID. Everything is functioning at 100% and everything's good. The experience with American Home Shield was great as far as the contractors that were chosen to come out to the home. They were very competent in their job and everything was done one time. I don't have to have them keep coming out. So, I love AHS. It has a low deductible to have the job done and I love the experience.

We've had American Home Shield for 25, 30 years and our experience with them has been good. Recently, the air conditioning condenser for the downstairs unit was broken. It was not cooling. It happened on Saturday and the contractor came out on Monday. Their service was good. They kept on top of the claim the whole time.

The hot water tank burst and water was all over the floor when I came into the room. I called American Home Shield and I wouldn't want the first guy that came out anymore. I had a gas water heater and American Home Shield had me bringing in chimney companies to do some other something to my chimney that cost more money. I know with other people that have had theirs switched out, they didn’t have to go through all of that. Even the chimney company people never even heard of whatever they were talking about. They didn’t even tell me what kind of company or who.

I had water coming to my ceiling and I was concerned about the electrical part of it. When I would cut the light on, there was a smell in the air and I was afraid that something was wrong. I didn't want anything to spark. I wanted somebody to check it out and make sure it was okay. I called AHS and told them about it and the rep was wonderful. They said they would send somebody out and it went well. The tech from McGee came and I feel comfortable now since the repair.

The water was flowing in the dispenser. But for some reason, as soon as the tech got here, it was working. So, he was only here for a couple of minutes and he tested it several times. He looked at it and looked underneath. He was very professional and had a mask on while he was here. As of today, the appliance is still working and I just paid $100 for nothing. I had another issue, which was for electrical, and the first company that AHS sent out was horrible. It was not their primary contact that they usually send out. I guess that vendor was all booked up because of COVID, so they had to search for another one. But the tech that came out from that company was here for a minute or two, refused to look at anything, wasn't wearing a mask, and was very rude.

I use American Home Shield a couple of times a year whenever I need it. Recently, a contractor came to fix a dryer on a rental unit and the tenant texted me that it’s working.

I contacted American Home Shield to come and fix my AC unit. The duct was leaking. They sent the contractor out. He came in and said it was leaking because I needed $1,000 worth of stuff installed in my house. My house is brand new like four years old. I told him that it's been fine all these years. All the other houses are the same. I just got a leaking duct and needed a sealing up. I diagnosed it and I could have done it. But because I pay American Home Shield every month, I wanted them to come out. I told him to seal it up and he said he couldn't do that. He just came to diagnose. It cost me 100 bucks. I could have paid any other contractor a 100 bucks to come and seal it. Then he said he won't fix it because there's something else that's causing that issue. But there's not.

I submitted a claim with AHS for a dryer. It was pretty easy to submit claims and get people to come out. The contractors had to replace the panel. But it was fixed.

I had a split mini unit down in my basement and American Home Shield didn’t have anything on their website when you put in a claim. So I put it in as a window unit because it's up there on the top like a window. Submitting the claim was simple but there needs to be something there when you need to add things. If you didn't see what your problem was on your claim, I’d like to see that you have the ability to put it in there and explain exactly what's happening. The claim hasn’t been handled but it was through no fault of anybody. The contractor wasn’t able to fix it so AHS sent somebody else, and they didn’t do it so they weren't able to fix it. Then, AHS sent somebody else again and the guy figured out what was going on but he didn't know if AHS would pay for the repair because it was a burned-out motherboard.

I've been with American Home Shield for some years now and the only problem that I’ve had with them was when they sent a guy to my personal home to do some electrical work. He was just throwing stuff all over my hardwood floors and I complained about them. The wait time on the phone is a problem too but after I get through to the people, it’s easy to submit a claim. I had Walton's on my second claim, which was for my air duct and I was sent to someone who no longer did work with AHS. They said everybody was booked and they had to find somebody else. I found out yesterday that they found somebody else but they haven't called me yet nor have I called them.

When we bought our house, we had American Home Shield for about a year. We canceled it then renewed it. We've had it now again for almost two years. We've recently started using the home warranty as we've had things that started breaking all of a sudden. We made a claim when there was some kind of pump that went out. It had something to do with the panel. A-1 Wastewater Services came out and did everything they were supposed to. It went good and we haven't had any issue since. The only thing was we wanted to make sure this was covered with A-1. When we tried to call, it was hard to get through to speak to anybody at American Home Shield. Maybe it's because of the pandemic. We had to do it all online.

My pest control person went in my basement and showed me where there was water in the pan for that unit. I called Home Shield, put in a claim, and the gentleman from A, R, & C Specialists came out. He checked the water and said the system was running, but it was clogged up. He went on and serviced that. He told me that the water would evaporate. The water still hasn't evaporated, but the system is running. He serviced us well by finding what the problem was. And in doing that, I thought it was odd that he poured the dirty water that was in the pan back into the low pump section. I was concerned about that, but he service the unit and did that. We were pretty pleased with what he did.

Water heater was leaking in the basement. It needed to be replaced and that's what Advanced Plumbing and Heating did. They came back for it because they had to assess the situation first. They were wonderful and I was very satisfied with the claims process. We were going out of town right at the time that we discovered this was happening so I felt good about going ahead because I know Advanced is pretty good and dependable. They even came in and cleaned up the water that had gone out into the finished part of the basement. American Home Shield gives us some peace of mind. I appreciate them because they came through with it in a good timely manner.

I have two homes and I have American Home Shield. I have a dishwasher they came out for and checked. The washer wasn't working right and so they came back and fixed the panel. But they couldn't get the parts for the dishwasher so they are going to get me a new one. I got ahold of them to check on what's going on and they said it's been okayed that I get a new one. The girl gave me the number to call and she transferred me to it. When I called that number, it was a three-hour waiting list. I one day called, I stayed on for almost two hours.

The microwave was not rotating and there was a piece on the refrigerator that came off which held the bottom of the handle on. Also, the dryer had stopped working. The heating element had burned out. Submitting the claim was pretty seamless and pretty easy. I put it in and there was a little confusion on the website on my part, but once I figured out what it was, I had to cancel the claim I'd put in because I didn't know to put the right items in the first time. I got a really quick response back from McCain Appliance.

The Steve Appliance tech did a really good job. I really liked the service. I put a garbage disposal in about a year ago, and that was when the dishwasher stopped working. It wasn't washing. The water wasn't draining because I put in the garbage disposal wrong. But then he told us exactly how to fix the problem. And when we fixed the problem, it worked fine. American Home Shield is great. It's saving me money.

Sears was sent by American Home Shield, and they serviced my washer. The issue had to do with the buttons that were malfunctioning. So the service guy had to put some new chips in. They ordered some parts. It’s working now. I’ve been singing American Home Shield praises. But they kept me on hold for two or three hours. When I was trying to get my claim, I was on hold for like two hours in there to hang up. Then I had to call back. It was like a week straight.

My service request with AHS for a rekey went smoothly. The claims process was super easy and I was contacted in a timely manner. Arco came out and the tech was in and out in 30 minutes.

We had a claim for a drain stoppage that was in the basement. Joe Lay & Sons Plumbing came, snaked the drain, flushed it, and everything worked. They probably weren't there about maybe an hour and a half, and they corrected it that day. The two technicians seemed to know what they were doing, were cordial, and prompt. I have a sign on my door that says you have to have a mask to enter. They had them on when they showed up. The only problem I had was communication. When I talked to the people on the phone, not everybody spoke English very well. I hard time communicating the information I was trying to get across. But other than that, when I contact them, they respond. It's pretty simple and easy. So far, AHS hasn't said that something wasn't covered that's obviously designated on the contract that it is. Sometimes I concern myself with insurance companies not wanting to cover things.

The AC wasn't working and A-US Air of Texas came out. They said that something needed to be fixed, so they did that. But after they changed out that part, the house still was not cooling. And they had to come back multiple times to fix it, about four visits in total, and we were without an AC for two to three weeks. They came out most recently to clean the coils and the AC is working fine now. The techs sent out to me were really good, too.

I noticed that you never reach someone if you try to call to set the service up. One time, I reached someone and tried to set up the appointment for the AC person. It was in the afternoon and asked where the rep was calling from and what country. It was from Pakistan or Philippines and I thought that was kind of odd. Also, they asked me for my credit card information, which I didn’t give them because I told them it was on file. I had a problem with that one.

The fan of the heater wouldn't go off. A guy from Vail Heating came out. He opened up, looked at it, and ordered the part. Another guy came back to put the panel board in. They had masks on and were both polite too.

The tech was here for about 30 minutes. He was very courteous and professional. He was able to repair the existing AC unit. We really liked him. It was my first time making a claim. I've had other home warranties before, so I was a little apprehensive at first because you have to enter your credit card information and pay. You pay them for the service fee versus paying the tech when he comes to your house. But in retrospect, it was extremely easy. It was all automated. It was a great first experience.

My garbage disposal was not working. Carolina Plumbing & Drain had to replace it because it was cracked. The tech was amazing. He did really good. The only difficulty was on my end understanding what my warranty covers. I have to look at my home warranty and figure out how to do it. But once I got online, it was pretty easy. It was like an app. Quick and to the point. Using Home Shield was a great experience.

The tenants called and told me that their air conditioner stopped blowing at the rental house. The guy from Blizzard Air came out there the next day after I filed the claim and he was able to take care of it very quickly. He ordered the pieces and then came back two days later and installed everything. Now it works better than it did before. I was very happy. I've used American Home Shield three times already and each time, I've always been really impressed with the service. If anything goes wrong, I won't have to come up with thousands of dollars to fix something with them. I've already recommended you guys to a couple of people and I am even thinking about putting a couple more of my rental properties on warranty.

American Home Shield sent Patriot Plumbing for my dishwasher and my garbage disposal. There was leaking water out of the dishwasher and the disposal stopped working. Patriot Plumbing was great. They came in. They called us beforehand to let us know they were on their way. They showed up when they said they would. They worked really fast and solved the problem in two minutes. They showed me what the simple solution was.

American Home Shield did their job. They turned in the claim for the dishwasher. But the little company was so busy that they were a week out being able to schedule. I had a little conflict trying to get them out here. But that wasn't necessarily on American Home Shield or they need a few more people to service the warranty. But once the little company came, they were super nice. They were just slammed and busy. I always suggested AHS when I was selling real estate. American Home Shield seems to honor it pretty well and I haven't seen anybody disappointed with it.

My refrigerator was broken and it wouldn't come on. A Town Group was the contractor given for my refrigerator claim and everything went very well. The technician was very professional. He thought about the requirements for COVID and wore his mask the entire time in my home. He explained what he thought the problem was. They ordered a part then came back and fixed the refrigerator. I was without a refrigerator for over a week and I threw stuff away. Now, the refrigerator is working well. With American Home Shield, it's less expensive than having to pay straight out of pocket to have something repaired.

The fan of the air conditioner stopped working. It happened on a Friday afternoon and we got the request in that Friday afternoon with AHS. We did it online and it was a pretty simple process. But they didn't have anybody to come out until Monday, so we did a whole weekend in Texas without air conditioning. When they came out on Monday, they replaced the fan and it works well now. The techs were friendly, too.

AHS is worth it. When I had issues with the fans and an outlet, I sent them an email to file a claim and I love their website. Then, they told me that the contractor would call me and text me. And the guy called me the day when he was coming. The service was good and he came on time. He was also very pleasing. But he couldn’t fix the issue, so we have to replace the fan.

Jones Electric had to fix the front panel of the dishwasher. So far, it’s working good. When we sent in the claim, AHS responded right away. We've had them for a long time and we've always been happy with the results. They've been there for us. So we've enjoyed having the warranty.

The hot water heater was broken and All Points Plumbing came out. I told the guy what my problem was and he replaced it. It was nice to have somebody to call and American Home Shield took care of finding who to come because I'm new to the area. However, I don't think that I paid any less than I would have if I didn't have the Home Shield. Every time I call, I have to pay $75. Apparently, all they covered was the labor of the people. I don't see a lot of benefits except for the convenience of just having one person to call and then they tell me what company's coming which I could do myself. The house is covered until July. But I don't think I would pay to keep it afterwards. But I only have this one incident to go by. Then the tank was covered because it had gone out and it was still under warranty.

The heating coil of our unit was old and it needed to be replaced. I called Home Shield and their rep was fine. The same can be said about the tech who came. he was with Appliance Smart Repair. He took precautions required by law such as face mask, gloves, and social distancing. With this claim, I pre-ordered the part myself. Our unit is working fine now.

I had an AC issue and Feels Good Air and Heating company came out. The guy made me feel really comfortable. He knew exactly what was happening and he explained it. Even on the second time when he had to come back out, he knew exactly what the problem was and why the problem came back. He was very professional and knowledgeable about his job. He and his assistant both wore masks and they put on the little footies over their shoes before they came into my house. I feel great about American Home Shield and I'm glad I have it. They've been a real help to me since I've been a homeowner. In my first home I purchased, I never had any complaints and the service that they provided and the warranty were beneficial to me.

I had trouble with my AC. Saturday afternoon, it started getting very hot in here. It was about 100 outside. I called American Home Shield and they gave me Barnett Air Conditioning and Heating to call. I called them and this nice lady said they couldn't be out till Monday afternoon between 1:00 and 5:00. They came about two o'clock in the afternoon. It took the guy three minutes to put a new compressor in and it worked ever since. Then one time, my washer broke and the contractor had to get the part at American Home Shield and give it to the plumber. I feel if American Home Shield would just let the plumber fix it when he came out, it would be better. That's the only time that happened though.

When my oven was not heating up, everything was done online when I submitted a claim to American Home Shield. For the most part, submitting a claim has been simple. However, if I have any questions, it's very hard to get a hold of someone from AHS. Still, my wife was impressed with the service provided by the contractor they sent for the oven. He was able to fix the problem within the day that he came.

I had a hot water tank that went out and that was a fiasco. It was a game and I hope I never see the company that came again. They told me that there was wetness in my walls. I can't crawl on the walls and see but I didn't believe them. They took forever to finish. They called another sub-company to come and do this part and another company had to come and do that part. But overall, I would recommend American Home Shield. The service has been great. I'm elderly and disabled and we had high temperatures. We've been breaking records all year. The one person I spoke with about the AC understood that and got me service the same day. That was amazing for this time of year. The contractor was here a few minutes. It was a part that was needed and he had it on the truck. Everything went fine and I haven't had a problem since. He had shoes covering which I appreciated. He took them off when he went outside which some of the stupid guys don't do. He also had his mask on.

We had an issue with the dryer. The first two contractors who came were horrible and I didn't like them. I had had the one guy out to supposedly work on the dishwasher, then he came out on the dryer, and he said he’d fixed it. He was rude. He messed it up. He had pulled out several bird nests in the vent but he did not finish cleaning it. He kept saying that the dryer works fine. Well, of course, it didn't, and then it totally, absolutely quit. He was the same guy that told me I needed a new motor for the dishwasher. Then he went back to the company and said that there was nothing wrong. I gotta call for the things to find out and I said that it was not working right. AHS then sent out GE and the guy also said that I needed a motor. Then we had a new trap duct vent cover put up.

My air conditioner had gone out and when I called American Home Shield to file a claim, there were no problems with communication or conveying to them what I needed. Everything was handled properly and professionally. The service from the contractor was excellent. He came and asked what the problem was. He was outside, and he inspected the unit and fixed it. Everything is functioning properly as it should and I'm not having problems since he came out. It was an effective visit. Everything worked out beautifully.

It was very difficult submitting a claim with AHS. It took me four weeks to get through. I spoke with representatives and they sent somebody down. That person was incapable. He did a lot of damage with my air conditioning. When I spoke to American Home Shield, I said, "You have to send somebody that knows what they're doing," so they sent somebody else. The second contractors were excellent.

It's very difficult to submit a claim with American Home Shield. I called in on the 26th of August. After seven business days, I still had not heard back from the provider to get the doors keyed. I finally just cancelled it as I was leaving to go out of town. I had called into American Home Shield two or three times saying I've never even heard back from the contractor. When I did that, they were just smart** to me.

When filing claims, I call and do things over the phone. I have done them online, too, and both are fast. I'll talk to a person, he'll give me the information and tell me who's coming out, and they should have a badge on and all of that. I always get a pretty good quick response from American Home Shield on whatever problem I've had. It's a reliable service and they always get things fixed. The only thing that I don't like is I don't get a copy of the receipt so I could say that I had this done at this time and this is what was wrong. The contractors just take care of things and then they're gone. If I was able to have those for my records, I would like that.

City First Electric did a good job, but I still have an outstanding part of the claim since there are some things still that need to be fixed. That's not on them though. It's on American Home Shield. Apart from that, I did the claim online and the website was easy to use.

Taz Plumbing came out for a bathroom sink that stopped draining properly. They snaked the drain out and their service was great. I joked about how quick they called me. It was within 12 minutes of me filing the claim. American Home Shield was very good.

I've been off and on with Home Shield for the last four years, but I grew up with them in my house pretty much my entire life. Morgan Henry found the fridge as unfixable. I've submitted the order form for a new unit. It went through a checklist. It was a very smooth and simple process. Even if Morgan Henry had been able to fix it, the workers were very professional in the way they came in and handled themselves. I like that Home Shield has the option to call back. But for those people that are just headstrong, like, “Estimated wait time, 45 minutes,” just to continue us. For me, it was, “Hey, you are 30th in line.” I know how many people are in front of me. I know some other companies do it. But I like the “Your current wait time exceeds this.” That way, people don't just care. It's like, “Okay, we'll help you when you're next in line.” An hour and a half later, it's like, "Okay."

The seal on our refrigerator would not hold to keep the cold air in. It was letting hot air in. AHS sent some people out here to look at it, and the contractors said that they’d have to order the part. Then they’d come back and said the part was no longer available. Then, American Home Shield did a process to replace the refrigerator. They replaced it so, I got no complaints. COVID-19 has got everybody. Most of them were working from home, so the process took a while. But it all worked out. I got no complaints about the claim process. All of the contractors sent by AHS were good. It was a good experience with AHS. They were professional about the whole thing. I've been with them for 10 years and I don't have any complaints at all.

Updated on 11/07/2020: My 17 year old refrigerator was serviced 5 times by 2 different companies and had numerous parts replaced and rebuilt and still kept failing. Finally, Robert **, AHS Social Media Specialist, contacted me to say they will pay $3000 for us to purchase a new refrigerator and even sent that to me in writing. He stated I have to contact him so his department can reimburse me. I have emailed him several times now with my receipt for a refrigerator that exceeded the $3000 limit and now... crickets! This company is a complete scam. If you don't reach out to me and reimburse me AHS, I will be taking you to court! Run, don't do business with this company. Absolute worst company out there!!!!!!

Keepin’ It Cool responded to me a day after I put the request in and then the technician showed up at a time that we agreed upon the day after that. He was clean, neat, tidy and he knew what he was doing. He ordered the parts they needed and we discussed when he'd come back. He came back the next day ‘cause he got the parts right away and then he installed them and cleaned up. This was the first request I ever had and up until now, American Home Shield has been great. I did the request on the phone and the number I have is the same number you call to sign up. I spoke to the person who's gonna take my information to sign me up and then they turned me over to somebody else and it went fine.

I've been with American Home Shield for three years and I’m satisfied. Submitting a claim is smooth and besides keeping the rate the same, everything else is good. I had an LED light on the temperature readout on my refrigerator and the upper left corner light wasn't lighting so you couldn't see the full number. I filed a claim and they sent Appliance Protection. I had them before for a couple other issues and they do the repair well but it takes a length of time for them to process, get the part and then to come back out. Their answering machine or to call them back is rather difficult. Sometimes their mailbox is full or it just rings.

The first time that South Cooling went here, the attic space was really very limited for them. So, they went a second time two days later and they had to cut the ceiling to open it through the gap. The techs were on time and professional and so far, the AC is good. Everything has been fine with American Home Shield. Every time that I have a claim with them, they take care of them right away and they cover what they promise.

Submitting claims to American Home Shield has been very easy. Their contractor, All Comfort Specialist, came out for an AC issue that I had. They were scheduled to come on a Tuesday afternoon and instead, they were able to come Monday afternoon. That was great because it was 84 degrees inside our house. The first time they came, they replaced the condenser and the fan motor. Those broke again so I requested a revisit. The techs came out again without me paying a new charge. They found that something had shorted. The wires on the condenser fell off and burnt, so they replaced those as well. The AC has been working fine since then. So far, AHS has been good for me. They've replaced the motor on my swimming pool pump as well as my garbage disposal. They've also been out four times to fix my air conditioner.

The contractors that came for our heating issue resolved it. I got lost in the shuffle a little bit. He needed to pick up a part because it wasn't readily available. Then he got really busy because it took a little digging on his part to find it. But in the end, it all worked out 'cause they got everything back online before the cold weather hit. AHS is good. I've had three claims over two years. We bought an older home. The first one was horrible and I complained. Now, I get treated great completely. They couldn't be better in my book.

My air conditioner stopped working and I did the claim online then I heard from somebody the next day. The tech was great. It was apparently an easy fix. It went good.

A Good Connection Electric did a very good job. They turned up when they said they would. They looked at what needed to be done and explained it to us, and went ahead and did the job. They wore masks and they had protected stuff. They put on the boots as well. We were happy. We've used AHS about four times and they fixed the issue each time. It takes a few days to get it organized, but that's okay. If I call them, within two or three days normally, they have someone assigned to me and that someone contacts me. Then he comes out and do the job.

Initially only the Contractor AHS hired resolved our concerns. However, AHS has since reached out and made a good faith effort to help soothe our frustrations.

After purchasing coverage for my home, my A/C unit went out on Friday July 17, 2020. I contacted AHS on Saturday July 18, 2020 at about 11am, after I had an A/C repairman come and advise the repair would cost more than the $100 copay. AHS advised a repairman would be at my home within 24 hours. On Sunday at 11am I received a text from AHS advising my repair would be complete by 5pm on Friday, July 24, 2020, then that was changed to 5pm on Monday, July 27, 2020. At 5 pm on the 27th no one had shown or called. AHS was contacted and I was advised that the repairman had not responded to them and no other repairman was in my area and I'm less than 1 hour from Atlanta GA. AHS advised I would have to find a repairman and pay out of pocket, but would be reimbursed after submitting my paid receipt. The receipt was submitted at 8am on Tuesday, July 28, 2020.

I have had AHS for quite a while and have been overall satisfied. Prior to today, I would have given them 4 stars. Not 5 because I've been concerned with a few contractors in the past. This time I had an electrical issue. The contractors were extremely thorough, spent a great deal of time troubleshooting and then left. They felt they needed to cut sheetrock and weren't authorized to do so. This was a week ago. I have contacted AHS 3x since then and still no further communication nor resolution. I have EXTENSION CORDS powering part of my garage so that my door opener works. I even had a supervisor take a look. Still no word back. At this point I am going to move forward on my own dime to resolve my issue without AHS. Sadly, this is the first time that the issue felt somewhat major. Keep that in mind.

Stacy is a real problem solver! AHS is lucky to have her on their team. She listened to the issues I had with the company and the way they chose not to honor the service they are selling. I was so disgusted with them. Thanks to Stacy, I am more satisfied with the outcome of the repair expenses. Awaiting much needed reimbursement funds.

It’s always easy to file a claim with American Home Shield but it’s hard to file online because of the password or my questions to reset. I answered the questions correctly but it wasn’t the question that they’ve got. I don't understand that so I call and I can talk to someone. Once I get somebody on the phone, and we get it started, somebody's here. I don't like being frustrated, arguing with the computer, telling me I don't know where I was born, how old I am and my parents' names. That's the only part I had that drives me bananas.

American Home Shield is good but not excellent. I started the claim for my water heater online and then I followed up with phone calls. Choice Plumbing had to wait for about three days to get it approved by AHS. Then I had to wait about three days for the water heater to come in and we had to schedule the appointment. That was why it took a good week to get the water heater installed. I would have preferred for the part to come in sooner, but it wasn't any fault of Choice Plumbing. They installed the water heater just fine and they wore masks when they were here.

With our most recent claim, Quality Services came out and were very careful. The guy had a mask on. He may have had gloves on too. He also kept his distance for me. He was in and out as quick as he could and fixed the microwave. I didn't have to sign anything. He did everything just exactly how he should. It was great. So far, American Home Shield has been excellent. I know that some of our neighbors in our neighborhood have the same type of policy through American Home Shield and they've had some issues, but we have nothing but good things to say about them.

When my washing machine went into a spin cycle, the drum itself was pretty wobbly and it sounded like there was a bunch of really angry little elves in there banging on the inside of the thing. I called American Home Shield about that. They said that the contractor, Treasure Valley, would call me when he was available to set up the time to come out. We've had this same guy to our house a couple of other times for other issues. He is very professional and friendly. He shows up when he says he is gonna show up. He never tells us anything that isn't true or gives us any expectations that is unrealistic. For this washing machine claim, the appliance couldn't be repaired so it has to be replaced. I was contacted in a pretty timely manner about the appliance replacement. American Home Shield gave me my options quickly. It's been fine.

I had a toilet issue and I did my claim and got a text message from American Home Shield on who the company was. Ferguson and Sons contacted me and two guys came out. They put this long thing in there to see how far the stoppage went and they were able to unclog it. They were quick and efficient and they seemed very knowledgeable. They had their mask on and when the guy spoke to me, he wasn't standing close to me at all.

I submitted my claim initially online to AHS. Certified was the second company that came out and they completed the work. The first company, a gentleman came out, got mad and left. The part that I found a little bit difficult, was when the first company left, about rescheduling the second company, having to call in to try to figure this out took forever. The reps of AHS didn't answer the phones very quickly.

Submitting claims online is super convenient, easy, and straightforward. If we thought it was something we needed to care of right away, we'd call. Recently, I was having problems with my electrical, and my lights were flickering, and then portions of my house were shutting down without the breaker tripping. AHS sent Specialty Services out. The guy came and looked at it. He took the breaker box apart and saw that it was bad that was why I was having issues. The main breaker was fried. He had to replace the whole breaker box and he handled it well. He walked me through what was going on and the whole process. He did a nice job.

I called on a Thursday evening and the claim was handled very quickly. Northern Air called me the next morning around 8 o'clock and they were at my house about 45 minutes later. The guy thought the issue was the capacitor, so replaced that and everything was fine for almost a full week. Then I started having the exact same problem and I texted the guy that I talked to before I call Home Shield again. He said he'll come right back out and check it again. Again, it was a Thursday, so he came out again first thing the next morning.

Suffolk Appliance Parts came out a couple of times to fix the dryer and the last time they came, they couldn’t fix it. They said they gave Home Shield a notification that they cannot fix it and Home Shield is supposed to call me back about it. I got a message on my phone but they said they're gonna contact me. There was something about the information being wrong in the system and they were supposed to get back to me last Monday to let me know how they were gonna resolve the issue. I have not heard anything yet.

I realized my electric bill was going really high, about $100 and something more a month and I have a Nest thermostat. So, the AC was running how it should and how it's been for the last couple years. I called AHS out to see what was going on. Freedom Heating & Cooling was sent out and the guy said I was slightly low on Freon. He just checked the outside condenser unit. It's been relatively cool in St. Louis, so I haven't been running the AC and I won't know if it's working till I get my electric bill. It doesn't seem like it's changed much though. So far so good. It's nice having someone that can help fix stuff for 75 bucks for a deductible.

Astro Appliance came out to repair the washer and it's working okay now. It was an easy experience with American Home Shield. As soon as I put in the repair, Astro Appliance came out two days later. It was fast. I understand during this time that we're in that there was a little delay and we just have to be patient. But when they came back, they repaired it. All of this was within a week's worth. They’re very professional.

North Coast Group was great. They were so professional and they were there when they said they would be. The tech had the problem resolved very quickly. The garage door would open without you even knowing it was open. You'd hear it in the middle of the night or you would close the door and the garage door opener would come up sometimes. It would go up and down and up and down. It was scary. Finally, what we had to do is get up there and pull the plug on the garage door opener. All it was was the actual switch. So, it was a quick fix and it was well worth having American Home Shield.

I've had AHS for a minimum of 15 years and it's been wonderfully beneficial. It's saved me a lot of money. I've recommended American Home Shield to anybody that wanted to listen. Recently for my claim, the contractor's initial run here was fine. He was a very polite man. I'm waiting for him to come back and do the actual repair. It was a ceiling fan, and so it had to be purchased.

The pilot light kept going out. We would relight it and then it would go out so we weren't getting any hot water. AHS sent Immediate Response Plumbing & Rooter Service. The plumber said he thought there was a little bit of water in the pan and leak in the water tank, which was weird for us because it was just replaced not six months ago. But he said we'd have to get a new one. That day, AHS approved it and we scheduled a time for the people to get a new one. We had to pay $100, which I was okay with. I just thought it was a little not fair ‘cause we just replaced the water heater not such a short time ago. But everything went smoothly. There was one air conditioning company that they sent out that I didn't like. I called AHS and told them about it and that the company ripped us off and suggested things that weren’t needed. AHS quickly changed to another company and sent the other company right out.

American Home Shield is not too good with air conditioning. I live in the sticks and the closest contractors in our area say they would never do business with American Home Shield. They hate them because AHS lowballs them. For my AC claim, AHS had to send someone from 70 miles away. AHS just kept wanting to patch my unit that was 20 something years old for five years in a row. Air conditioners are high-dollar items. I had to pay for half of the cost for the replacement unit I got. I told AHS to tell me how much they would pay their contractor to come to my location and put that down towards a new unit for me. They agreed. More recently, we had a leak coming from a pipe. My wife notified American Home Shield and they sent Hardy Plumbing Co. Things have been okay since they came out.

Filing a claim to American Home Shield was very simple. I did a claim over the phone, and their rep was very good. The claim was for the AC unit, and At Your Service came out. The issue was something I could troubleshoot. When the guy came by, he said, "Yeah, that's pretty much what it was. Problem is that it's been so hot that it's no relief at night that these air conditioners are just running non-stop." He had gloves and a mask on and he made sure he was well over six feet away. He only had to come into the house and go in the basement. He also put on shoe protectors when he came in the house.

Every time I called American Home Shield, they answered. We got people out here and they who took care of everything. It's been pretty great. This last time, the thing we had someone out for wasn't working. The contractor fixed it and it worked then. But that's not American Home Shield's fault. They send people out.

I had an appliance issue and American Home Shield sent MC2 Appliance Services out. They did repair it. It’s running okay now. It’s just like there is another button there that wasn’t working very well, but the tech said that that one wasn't covered with AHS. I didn't know there was a distinction when I was signing up, but it wasn't an issue. I spent three minutes trying to manage it, turn it around just a little bit and it clicks. I would love that to be replaced but he said it’s not covered. The main issue he was here for was covered.

We've had American Home Shield for three years and they usually gets to us in a timely manner and gets someone out. The contractor are reliable and we haven't had any issues with the work. I had an issue with the washing machine. It was filling up but it wasn't spinning. Hinco Services came out and everything’s working fine now.

Submitting claims with AHS is normally pretty simple and recently, I had a very good experience with them. We have an air assist toilet and the tank was not filling with air. We called AHS and they assigned R K Plumbing Heating & Cooling to us. The tech came out in a timely manner and he had it fixed the next day.

The garbage disposal was leaking under our sink. We filed the claim online and the American Home Shield website said that we needed to contact the contractor for scheduling so I called them up. The guy said they hadn't gotten anything but he was gonna check something. He called back in a few hours and told me that he saw the work order. They came out, cleaned out some pipes and thought they had fixed it.

There was a part that was burnt and messed up in my AC. I submitted a claim with AHS and it was pretty easy. Then, they sent out the techs from Budget HVAC and they fixed what was happening. The AC is running well now. All in all, my experience with AHS was great.

The spinner thing on the bottom of our dishwasher wasn't spinning. Then the water wasn't leveling right. When I submitted a claim with AHS, I sat about an hour to an hour and a half on the phone waiting for somebody to call me back. 'Cause because of COVID, it took them forever. The contractors told me they'd be here before noon. He got here about 11:45 AM. But he didn't call me and he startled me when he was at my front door.

The technician was great. There was frozen ice on the floor of the freezer and though it wasn't what he thought it was, he did repair it. It was a clogged drain line in the freezer and everything's fine right now. We did have another experience with American Home Shield. Our 14-yr old air conditioner stopped working. We weren't surprised but by the time they sent somebody out, we had water leaking on the ceiling of the garage and we have a water leak on the ceiling in a hallway.

I was in the basement with an electrician at the time that the first-floor tenants were taking a tub. All of a sudden, water was pouring into the basement. It turned out to be an overflow. When I told the tenant I put in a claim and the contractor was gonna come fix that, she said there were a ton of other things that didn't work. This is this is a new two-family for me that I had recently purchased and she said that the faucet in the kitchen sprays water out everywhere when you turn on the sprayer. Also, there was something wrong with the toilet. I placed two claims and the plumber took it from there. He called American Home Shield and told them what was wrong. The plumber found so many things wrong that I reached the limit for my plumbing. But when I signed up, I didn't even know I had a limit. That wasn’t great.

I have my home and I have a rental property with American Home Shield. I've been pleased over the years with both properties, but I'm not pleased with my last call, which was an issue with the ductwork. The ductwork came down because of the age of the home and I was trying to get them to cover it. I had two contractors come out and both of them told me that American Home Shield doesn't cover ductwork, but I felt like American Home Shield does. With the first contractor, both of the departments weren't aware that it was a crawlspace under the house. They were also unsure if ductwork repair would be covered, which is why I called American Home Shield and asked for someone else to come back out.

The garbage disposal went out. American Home Shield sent Draingo came out, and everything went lovely. The techs were keeping their distance and they wore masks. American Home Shield is a pretty good service. Submitting a claim is not difficult. You can do it online or you can call.

I moved here in November, and the woman that sold me the house included American Home Shield with it. I called for my AC but I couldn't get through, so I did the claim online, which was easy. Ohohna came out and it went very well. The technician gave me a lot of information on what he was doing and I stood there and I watched him for a while. He cleaned out the entire AC unit ‘cause it was filled with mud, then filled it up with Freon and explained a lot to me. It's an older unit but it's working better.

The folks in the front line, the customer service folks, are in a tight spot to try and satisfy customer requests however I don't hold their management at that organization in high regards at all. They hide behind their front line people who take all the heat and then their management squeezes every last penny of profit they can.

The person from Gaithersburg Plumbing who came was very patient and very efficient. There were multiple parts in the tank that needed to be replaced. He started with the simplest one but it didn't resolve it. He ended up replacing all the innards because they were old. He went until the problem was solved. He had some difficulty reaching back to the company at one point to have an extra approved but he went ahead and did it. He was hesitant a little bit to do it without being able to get ahold of someone who could call Home Shield but I'm sure they would've approved it because it all needed to be done.

I love American Home Shield. They've been a wonderful company. Every time I've had a claim, they've had excellent people come and take care of my needs. My only problem with them is that I've been waiting a month now for them to refund me. I had one service call and then I cancelled it. But I've been with them 10 years now and everything else has been perfect.

I do recommend American Home Shield to family and friends. It's provided some value. I got my fridge and my washer and dryer replaced last year and they've been great about it. I've had to submit the forms and do it, and that's been pretty good. I have kinda like top-of-the-line LG appliances and when they replaced them, they said they offered a Maytag. The Maytags are a little bit cheaper and they were telling me it was the same thing. But I have noticed that with the amount that they gave me, I did have to downgrade a little bit not necessarily in quality but at least the brand. If you go to Lowe's and buy an appliance, sometimes, LG fridges are $2,500 and the other ones are cheaper.

American Home Shield has been very easy to deal with. The first time was when we had was an electrical issue, so they came out and fixed it with no problem. The second one was for an air conditioner and then the third one was the plumbing issue. We had a leak in our house, and they came in and fixed it. We then called and let American Home Shield know that there was a hole left in the wall from where they had done the repairs on the plumbing. They set us up to get it fixed, and they gave us a number to call. We were supposed to get some drywall work done, but we can't get ahold of the people who are supposed to be doing it. We've left messages, and they haven't called us back. I called again this week and I still haven't heard anything.

The freezer stopped working. All my stuff went bad. Home Shield was pretty quick to act. They scheduled someone. And then, the person called me right away. N & K Appliance Service came out within a couple of days. The tech did a temporary fix, which got my icemaker working. He then came back three or four days later to do a program fix. Just say what's going on and Home Shield would send someone out. There is not much communication between me and them. It's really me and whatever vendor they choose. However, it would be easier If I could choose the vendor. If I were in a pinch, and my things are going bad in my freezer, it would be nice if I could get someone out the same day and pick someone locally. But I'm just happy that it got fixed.

The dishwasher took forever to fix. Nobody got it right. American Home Shield's contractors would fix it, they'd leave and then it would start leaking again. It’s been complicated. But one of the contractors finally figured it out. It took about four different repairmen to figure out what was wrong with it, and it was the part that was dysfunctional. It was a recalled part and nobody caught it. The GE appliance man came out last Wednesday. He wasn’t American Home Shield’s guy, but he could've been the same one that was due to come out on Thursday. But I canceled them because the guy from GE fixed it on Wednesday. My complaint with American Home Shield is that it takes them forever to answer the phone. I would wait two and three hours sometimes. Otherwise, they're great. I'm really thrilled to have them. They're supposed to be sending me a check for the stove. So, if they come through for my stove, I’ll be elated.

Submitting claims online to AHS has been very simple. I paid my $75 and everything was well. American Home Shield sent out Air Climate Solution for my AC issue. They came when they said they were coming. The tech from there identified the problem as a fuse which had disintegrated. He replaced that and we were good to go. He was at our place for 10 minutes.

It takes a long time to get somebody out with Home Shield but once the contractor comes out, they're good. We had an electric issue and B&E came out. The tech was on time and he had a mask on. He completed the job and my husband was extremely satisfied.

Thermal was amazing. They came on their day off to assess the issue or the part we needed right away. They were able to fix the issue that was going on. The tech wore his mask and he had shoe covers and gloves on. He only came into the inside of the house one time and then after that, he preferred using the outdoor access, so he was great. I’m loving having the insurance. It's definitely saved us a lot of money. I do wish that there was a way to be able to put a preference for companies.

The guy came out and fixed the air conditioner when it stopped cooling. He was very nice and professional. They were very timely. So everything went well. I love American Home Shield. It works right when I need it, so I haven't had any issues.

We've only been here for almost two months. The first month, we had really bad AC problems. It would stay on for about a week then it would kick off and it would stay on a week then it would kick off again. It stayed on for two days then it kicked again and then we were without for four days. It was the whole weekend. It was bad because there are two adults and seven kids in my house ranging from the age of 12 to a year old.

My experience with my recent claim with AHS was great. The guy came out when they said they would be here, and knew what the problem was. He said, "I'll order the part and it will come to your house," which it did promptly. They had scheduled another time to come out. It was for the icemaker. They put the icemaker back in and we have ice. The contractor wore a mask the entire time.

My house was at almost 90 degrees for a few days and I actually had to leave. It took about four days before someone from A-US Air Conditioning could get out to the house and fix the AC. It was longer than anticipated but it was also the summer so I understood that. Everything on my claim was taken care of without me talking to a customer service rep. It was all done online and I provided the $75 there. It was a much better experience than the last time I had with American Home Shield.

I've had American Home Shield for a few years. Other than they keep raising their price on me, they've been fine. It was easy to submit the claim online. Everything was fine with my plumbing claim. The technician from Prime Plumbing Services did a good job.

I submitted a claim for electric support through American Home Shield's website. The contractor showed up when they said they would and they let us know they were on their way. They did the job, they exceeded our expectation in doing it, and then they left. American Home Shield is a worthwhile investment.

I had an AC issue and I tried calling in, but AHS told me that I could do everything online so that’s what I ended up doing. A-US Air Conditioning of Texas came out and they repaired the unit I had. I'm just new to the company, but so far, I really enjoyed it.

American Home Shield work with Sears and the Sears folks are pretty good. The washer has discolorations on the clothes and busted hoses, so Sears had to replace a few things. They had to come back ‘cause they had to wait for the parts. I was without a washer for a week. But the repair was done and it went smoothly.

Mae Dae Electric came out for the issues on some light switches as well as the ceiling fan and some sockets. Even though the socket registered to work, the plugs themselves and a couple of sockets are not staying in and the tech did not know that. I was gonna call them for something that he had checked to make sure that they were working. He was very professional and diligent. He came dressed appropriately. I was very pleased. The only thing is that I'd like to get through to speak to someone because sometimes I may have more than one issue going on. I know because of the Corona situation, it took a little longer to get through but I was patient. I understand that some people are out sick or short-staffed. A lot of people are home now and they can see things that are going on with their house. Overall, my experience has been great.

I called AHS on the phone because I had no air conditioning and it was 100 degrees outside. Air Majesty was sent out and they were on time and very professional. Everything has been wonderful since they came out.

The pilot on my water heater is an electronic brain type pilot on the outside and it wouldn't work. Since I'm not really good on the computer, I called in a service request for it on a Friday. IRH Plumbing called me and made an appointment for Tuesday. Two days after the call, they were out here on the first appointment. Their guy tried to take the water heater apart to see if he could fix it and clean it. He put it back in but it wouldn’t work so the company had to order a part. I was told that there was actually a recall on that pilot a couple of years ago but I never got a notice. But they got the part, their tech came back and they installed it. He did a really good job. Everything went really well and it's working fine now. If I ever have any more plumbing issues, I'd like to request that the same company come out because they're local. They were very good and I trust them.

American Home Shield is very professional and they're easy to work with. It's easy to submit a claim online. We had American Lock & Key come out and they were very professional and nice. They rekeyed and they did it well.

My icemaker wasn't working and my water sensor wasn't working. The contractor that came took care of it pretty briefly. He was really respectful. He was in and out. He was on time. They communicated the timeline really well also. They handled the claim really well. The first time I submitted my claim with AHS, I did it over the phone and that took a while. But then I went online the last few times, and it's been really simple.

My toilet was loose, so the contractor went over there and they adjusted it. They realized that the toilet seat was broken, so they went ahead and repaired it. Overall, American Home Shield handled the claim really well. They got it covered.

My air conditioner was blowing hot air and so I called American Home Shield. Their contractor came and fixed it the same day. He was a very good and nice young man. It was a great experience.

The insulator in the attic wasn't working, so we had some moisture in our attic. I went online to the homepage of American Home Shield, and then I clicked a couple of questions, answers, what the problem is. They said, "Okay. Our personnel’s gonna contact you within 24 hours." The electrician did. Everything was great. The contractor sent was great. I like her. She was funny. So, it was good. She fixed everything. We have the best experience always with AHS. They are always quick and good. I am happy and I hope it will continue like that.

My air condition was not running. Family AC came out the very next day, which was good. The tech came out late, about 8:30 at night, but he came out and did it. He got the AC running the same day when he came out. I recommended Home Shield to other people that bought homes, and to family members and friends.

When I sent in the claim, I didn't get a call that day to schedule, so I left a message the next day. They called by the end of that day to schedule. The tech arrived during the time window he said he would. He was courteous. He made sure he had a mask and was social distancing. He diagnosed the problem and fixed it. I was very satisfied. The time frame that they gave me worked. The tech told me not to use that outlet, so he was helping. Even though he couldn't be there for a couple of days, he wanted me to be safe. But I'm disappointed AHS didn't offer the spring air conditioning tune-up special because of the Coronavirus. So it seemed kind of goofy because if I needed service, they'd have to send someone anyway.

We've had a couple of claims with AHS and it's all been fine. They've been good and on the website, it's easy to make a claim, which is nice. A contractor came out for the microwave and they needed a part but they were sent the wrong part. It's been a month now and I'm still waiting for the part. But the tech was great.

We had a drain issue from the upstairs bathroom. The drainage pipe runs down through a central wall in the lower level of the house and there was a leak on the ceiling of the lower level that was causing the molding to come apart. The softening of the wood told me that it had been that way for a while. I bought the house a little over a year ago and didn't realize we had a problem until I called that claim in and the contractor came out and told me to put a silicone caulk around one of the fixtures on the tub. We thought we had it fixed but there's still a leak coming from that same place. We also had a major repair that had to be done because of another plumbing problem that we paid the deductible, and then the repairs were considerably more, so the warranty helped tremendously.

There was a module in the AC that needed to be replaced. Even though the man fixed it and it is working properly, I need an upgrade because eventually, it's gonna break down and the thing is 35 years old. He had recommended me an upgrade. But he didn't say anything to me about a program where it helps me to get an upgrade because the system is still running. If it's not broken, they don't wanna put in to getting it fixed. Later on, his company called me and wanted to talk to me about getting an upgrade. Excuse me, it's too late now. I'm done. I'll pay for my own system. I've been with American Home Shield the whole 25 years and they couldn't do an upgrade. I just renewed my contract, and I got my money back, and I'm not dealing with them ever again in life.

American Home Shield gets the job done. We've been using them for three years and we haven't had any complaints with the vendors that we've used, so far. Mr. Plumber was very cordial and cooperative. We've had used them a couple of times and we prefer them for anything relating to plumbing. The guy was very nice. I highly recommend them to anybody else who needs service. Home Shield has been pretty fair. I had an issue and they corrected it. I will continue to use their service.

I called for the inside unit of the house and A-US Air of Texas replaced the whole thing. I called on a Sunday and the technician came out Monday. It should be urgent, but they didn't put the new one in till Wednesday. I'm in Texas and during that week, it was hot. Still, it was fine. The only thing with American Home Shield that I don't like is the warranties. I said to the lady that I have a warranty, but I pretty much paid for the unit myself. What's the point of me having a warranty if I have to pay for the whole thing myself?

I couldn't get into my new house and the people left me keys for it but those didn't work. I notified American Home Shield online and the website was pretty good. There could be a few more options, probably, under each section. Then I got a text or an email shortly after that someone had been assigned. Ed's Lock & Key came out to fix the garage and rekeyed a couple other doors. The guy was able to pick the lock and then make a new key for it.

We've been using American Home Shield for years and the claim for the refrigerator and the microwave goes back a month or two ago. Proficient Appliance came out and everything seemed fine. Somebody came out and they fixed the microwave. It took a long time to get the parts because it's an older microwave, so I can't complain about that.

American Home Shield sent out Kingwood Air Solutions and they had to come out twice. The first time, the tech took care of one of the problems and he thought he took care of the second problem, but he didn't. Still, he wore a mask and covered his shoes and face. When the other guy showed up the second time, he took care of the other problem, which was the thermostat problem, and it went well. He had to replace the thermostat and everything's been working since then. All in all, AHS took care of the situation pretty quickly. I submitted the claim on a Saturday and they sent somebody out on Monday. They were fast in finding a technician and I'm happy with that.

The contractor found the problem with the AC that stopped working then they came back out about 8 days later and replaced the part. Everything went good. But I had to cancel one claim with American Home Shield. One of my fluorescent lights had went out. They tried three different people and they never came out or they never set up an appointment to come out, so I ended up having to cancel it. That took about two and a half months. It took another two and a half weeks to cancel and get my money back so I could get a guy to come out to repair it. I sat on the phone for about four hours waiting for somebody to come on so they could cancel it. It was a big mess. Other than that, I never had any other issues.

My recent experience with AHS was a long claim because the contractors had to come back three times. They couldn't get the dishwasher to work properly. I had them bring another dishwasher and place that in. Once they pulled the other dishwasher out, they found the problem. But they had already put a new dishwasher in. The technicians were very nice. They tried their best. The new one is fine. But unfortunately, he said, "The bad news is I took this out and now that I found, I could fix it. Tell American Home Shield you need a new one." I said, "Okay." That was our agreement going forward 'cause I had renters in a vacation home and I couldn't have them three weeks without a dishwasher.

American Home Shield sent a guy out for an air conditioning claim. I paid the money to AHS before the guy came. Thee guy said that it was so hot here that the main plug was melted. So, he put in another one and got it done in one day. The AC works fine now. I've had American Home Shield for a long time and I like it. I had moved out here and I needed to get it on this house. I pay for what they do and it's good.

Stuff are gonna break and American Home Shield helps offset the cost to fix things. Last time, I went to the website and put in a request because my AC was blowing but it wasn't blowing cold. When the technician from Air Design AC & Heating came out, he said that everything seemed to be fine and that he just had to clean the outside unit around the outside of it. He fixed the issue and got my unit working, but he charged me to do that. I wasn't too happy about spending an extra $90 to have the vent cleaned. It should be something that was covered. It was hot so I was trying to get air back on. Also, I already gave $75 ‘cause I had them come out here. Still, American Home Shield got the job done.

This company is not set up to repair anything on the weekend and even during the week you are subject to whatever workload the contractors assigned to work with American Home Shield can handle, the sad part is this not the physical work. It's the paperwork. This company makes the process of fixing anything regardless of how essential it is to your home impossible. First send a contractor to the house to assess the problem, then document the problem, then send paperwork back to american home shield for approval, then send a second contractor out to your house to complete the repair.

This is my second time dealing with a appliance repair through them. The first time it took over 2 1/2 months for them to repair my dishwasher. Now it's the refrigerator. It's been two weeks and I was told by THEIR CONTRACTOR that they have to authorize the replacement part. First it is a contractor they sent out to determine the problem and secondly if a part is needed you think they would trust their contractor enough to allow them to do the work. NO! The contractor has to submit a request for a part and wait for the authorization from them to even order the part. So if they deny the request you're out your $100 service fee.

I'm very disappointed with American Home Shield because I have attempted to contact this company for the last day and have been through four different representatives. This company has charged me a $148.19 for services that I cancelled back in April 2020. They billed me for 3 months of service. When I called regarding the incident all the representatives I have spoken to was not any help. The last representative that I spoke to was very rude and had me on hold forever to tell me to contact Nationwide Credit, Inc regarding my balance. When I explained to her why would I contact the collection agency when your company is the one who charged me.

I have been a customer of American Home Shield for well over a decade. I have poured more than $10,000 of my hard earned money into this company because I believed that they would stand by their word of "protecting their customer". This company is a sham, they rob their customers blind and do not give any support or compensation when something needs to be replaced. I filed two claims within the months of June and July. One for my washer and dryer and one for my AC unit. Please keep in mind that I live in Arizona and temperatures are extreme.

I have been an American Home Shield customer for 13 years. I just purchased a new home and went from one home with American Home Shield to the other one. Recently, our air conditioning had completely shut down and we had no air at all coming out of the system. C and C Heating and Air came out very quickly and they were able to take care of the problem. They handled it great too. On the other hand, American Home Shield should have more people on the telephone that can answer in an expedient manner. Getting through to anybody on the phone to ask a question is impossible. It's very frustrating for all parties.

With American Home Shield, when I first started having problem with the air conditioner, I used to get put on hold and I would wait and wait. Their computer would say that they'd be with me as soon as possible and that they'd be with me in an hour. But an hour would go by and it would say the same thing again. I would be on the phone for an hour and a half, then I'd hang up and call back. But when I get to talk with their reps, they're always nice and very professional.

There was no air coming out of the air conditioning. We live in Fresno and the heat is 110. Having no air conditioning for a few days was horrible. I called Home Shield to file a claim and I was really happy it was done right away on Monday. Clovis Heating and Cooling came out and I really like the service. Home Shield does a good job. I've had a couple of claims and the guys worked very fast.

Sears was very good. They had a mask on and they were very careful. We also provide booties to people who come in so they are well protected and so are we. This is the second visit from Sears in about two months for our refrigerator and they determined that we needed a replacement. We got a replacement and sent the receipt to American Home Shield. Getting to them is extremely painful though. Each time I've had to call them to get approvals and information about a replacement, it's taken me at least two hours of holding before I can get someone to answer the phone. All in all, we get good service if we can get ahold of American Home Shield.

SAP Services came out for a clogged pipe up in the attic. Doing the claim with American Home Shield was easy. I did it online, and then I called in. It took a little while on hold, but I called in. It'd be nice to be able to select a group when you do do a claim online. Other than that, having the warranty is worth it.

Universal Plumbing Company of Shreveport did okay on my plumbing issue. There was quite a bit of a delay on getting someone out here though. It took over a week. I've had American Home Shield on and off for years. I'm a real estate agent, so I sell these things to some of my buyer clients and I need to know that they're gonna be taken good care of. And American Home Shield is a lot better than they used to be. Their customer service is a lot better. It used to be that they would not replace anything. This time around, I had a problem with my washing machine, and there were no parts available for it, so I got a brand new one. It's a much better one than I had before. So, that was great.

The air conditioning claim went through right. The tech from Metropolitan came out. He checked it out. He did what he had to do. He had to cut it off and let it stay over one day before he could remove something because it had frozen up. He came the next day and repaired it with no problem. The AC has been doing fine since then.

H & K Plumbing came to repair two toilets and a sink. They still don't work, but they said they're old and need to be replaced by the homeowner because they can't put the claim in for American Home Shield. But the plumbers helped very much and they were personable. They did repair the toilet, so it flushes a little better. They also replaced and adjusted lift rod in the basement but you still gotta close something up. But overall, the warranty helps a lot. We submit our claims online and it's been working fine.

We have a dual AC system. We have an upstairs and a downstairs and the upstairs unit was giving us problems about four weeks ago. We called up AHS and I paid the $75. May Heating and Air came out and looked at it. The tech said he couldn't find anything wrong so he left. From that point on, the unit was going off and on again until it just completely stopped. There was nothing but hot air coming out. I called AHS again and explained the situation to the rep.

American Home Shield is our second home warranty company. I talked to other people that have them and researched through other home warranty companies. When our hot water tank was leaking, they were very fast to get somebody out there, diagnose the problem, and get it fixed that same day. I was happy about it. It's a lot faster through the day time to contact somebody. If not, they have a nice option into where they can call you back. They send somebody and it's very fast. If they can't do the job that day, somebody would be out the next day unless it was over the weekend when a lot of places are closed.