American Home Shield Reviews

Paul's Appliance Service came out for our recent claim regarding a leaking washing machine and they handled it great. Submitting the claim with AHS was easy. I did it online.

Having American Home Shield is convenient. I went on their website and put in a claim when our central air conditioner stopped working. That was easy. AHS had somebody here fairly quickly. The contractor was really good and they fixed everything right away that day. Their tech had a great attitude and was very professional. We have an older central air unit so he had to replace the fan motor in there. It's been working fine.

American Home Shield was very easy to use and I'm happy with the service. I called for a plumbing stoppage and the rep was very nice. They then had Nussbaumer Plumbing come out and they fixed my drain for me.

The garbage disposal had stopped working and it was leaking under the sink. It was flooding. It was so frustrating being able to file the claim ‘cause at first I couldn't do it on the website. I called but I couldn't get anyone from AHS on the phone. It was explained to me it was due to COVID and they're not in a position to make claims over the phone, so I had to use the website. But when I went back to the website this time, it seemed to work. It was pretty complicated at first. I was told that Neighborhood Plumber & Rooter would be calling me. It was on Friday and they did not call that day. So I called them on Saturday and they said that the sooner that they could get someone to look at our issue would be Monday or Tuesday.

We have a rental property and when we came out to get the property ready for the next tenant, I noticed that the AC secondary drain was dripping profusely. That was an indication that something was wrong with the primary drain. I called American Home Shield. They got somebody out the following day. It was very fast. The tech from Douglas Mechanical fixed it within about an hour or two and told me what was going on and how I can even fix it myself if it happens in the future. He was fantastic. I'm kind of a do-it-yourself guy so I like to learn how to do things myself and he was more than willing to show me what he was doing. I was really happy with the technician. It was a great experience. It's working really well now.

The AC wasn't cooling and we weren't sure why so American Home Shield called someone in. The people that I talked to and the guy that fixed the AC were great. The guy came out, cleaned it out real good and I’m not having more issues there. That claim was handled okay and it was a pretty easy process. We had one that we filed a week or so ago and it was not a good experience at all. Our hot water heater was leaking so we called American Home Shield. It took a couple days. They got someone to come out and the plumber didn't tell us when he was coming. He just showed up when we were at work so he had to come back last Friday and did the work. We told him where it was leaking from. He said it was a bad valve and he changed it. But he was grumpy and rude. He complained about having to walk down to the street to cut the water off. It was not a good experience with him in our home.

I was referred to American Home Shield by a young lady who I attend church with. We both became homeowners within months of each other and she was like, "I'm thankful I had American Home Shield. 'Cause when my AC unit went out, we would've been out so much more money." So I started researching. I was like, "Maybe this is something good to have."

Our air conditioner stopped working. American Home Shield hooked me up with an air conditioner company. AHS gave me the phone number of the company. I called them and they came out the next day. We had to get a new air conditioner and furnace. Everything went fine. Home Shield was very nice.

Everything went well with Ragan & Molinet. The guy came out and replaced some fuses on the outside air conditioning unit. He was done in an hour or less. He was really nice, knowledgeable, fast and efficient. Everything is working perfectly fine now, thanks to American Home Shield. We plan on keeping them after our initial time.

I had to call American Home Shield and have their contractor come out to fix my air conditioner that stopped working. I got their voicemail then eventually, I got the thing that said I could leave my name and number and somebody would call me back. They called me back, I explained what was going on, and they gave me the name of the company that would be taking care of it. I called Subcool Monday morning and confirmed everything, and they came out Monday evening.

There was a lot of water leaking from my washing machine. Clutch Appliance came out and fixed the washing machine. The tech was a good guy but he didn't have the parts that day. It was a weekend and the parts came in two days. Everything went fine. I also called American Home Shield because I have a problem with my air conditioner. Now, I have a problem with their contracted people because American Home Shield rarely approves to fix everything and they told me to call the people from the air conditioner place. I call every day but they don't answer. It's too hot right now. I've been without an air conditioner for about 10 days.

Whenever our GE dishwasher was in cycle, it was making a lot of noise. We filed the claim and American Home Shield said that the contractor would call the next day to schedule an appointment. The contractor identified that it was the motor that was going bad. It would get stuck then not operate. They let us know what they were gonna do, that they didn't have the part in stock and that it might take a few days. But they took care of it. They were very good and very professional. The dishwasher hasn't had any issues since. I was totally happy with American Home Shield's service. We rely on their service so we pay for them to cover everything and they kinda do it. We're satisfied with them.

American Home Shield sent out Lone Star Water to fix a leak in our bathroom. I could tell it was leaking from the faucet and from underneath. I liked Lone Star. When their guy came, he looked and fixed the bottom part of it. He said that it was leaking from the faucet. But he didn't have the part and said he was gonna have to get back with me. They'd find the part. I said okay. Unfortunately, I only have one bathroom. As soon as AHS gave the okay, they'd get one ordered or they'd get one. The guy would then come back to install it. He finally brought one, took the old one out and replaced it. As far as the quality of work they did, they did good. It's just with everything going on with this Corona, they didn't have the part with them. The only issue I had was when Lone Star called to set up a date, they never showed up that day. Other than that, everything is working really good. If I were to call in for another plumbing, I would probably request Lone Star.

My most recent claim was for my refrigerator, which was a follow-up to an earlier claim from the fall, where the water line burst. It took the contractor a few visits in the fall and then it burst again in the summer so for a third time, somebody had come in and repaired it properly. He was professional and prompt. However, earlier this summer, I did not have a positive experience my air conditioning that broke. We contacted AHS. They assigned a contractor who was out the very next day after we reported it. They diagnosed it and they had to order the parts. When I asked for a timetable, they said roughly by the end of the week, and that was Monday. By Thursday, I didn't hear anything so I contacted the contractor and they said they did not hear back from AHS to get the parts authorized. They couldn't order them yet. Keep in mind, this was in June. The temperatures are in the 90s, heat index close to 100, and so we've been in a hot house for several days.

The dishwasher was growling and about 20 minutes into the system being on, it was making a lot of noise. The tech changed out something but it still makes a pretty loud noise once it’s in the wash cycle. We haven't had a chance to call him back to see if he was going to come back or not. We turn it on in the middle of the night, so we don't have to hear it for two hours. So, it still is not operating the way we thought it should. But I understand now that we're not under contract with American Home Shield anymore.

When I bought the house, it came with an American Home Shield warranty. I had the same warranty on my old house, so I was already familiar with it. It's definitely helpful and it's nice to know that when anything breaks, they will come and fix it for a blanket fee. I put in a claim and within the next day, the guy from Kyka Tech called me. I was getting all the locks rekeyed. I told him what I needed and he was good about communicating with me. I sent him some pictures of the keys so that he could give me some options, and then he came out and did everything I wanted. Everything went well even though there was one thing he couldn't do. He even gave me some advice on how to do it myself, so I would definitely recommend the guy.

Kings Plumbing Repair is the worst plumbing. If American Home Shield never uses them again, they'd do themselves a favor. I've been trying to contact American Home Shield for the past two weeks. They keep telling me the contractors are coming. They were supposed to be here on Friday. I didn't even bother calling them. I'm tired of messing with them. This has been going on for two months now. We had a stoppage. The plumbers came and unstopped it, but it took two weeks for them to get here for the original thing. Once they unstopped it, they created another problem. Now, I have no water pressure. I called them the very next day. I've been trying to get this man back at my house for a month. He said he was calling me. He said he's coming. He doesn't show up. This is so unprofessional.

We had a clog in our main bath. I put in a claim with AHS online and within the next few minutes, I had a call from F6 Plumbing. It was really great and a tech came within a few hours. So far, everything has been good.

The double oven was not heating. The bottom door wouldn't stay shut. The repair was pretty much scheduled immediately and the guy came out on Monday. He was very competent. He seemed to know what he was doing. I'm very happy with American Home Shield.

My refrigerator went out and I just followed the protocol that said what to do to file a claim with American Home Shield. It was a fast turnaround time. Hudson is two miles from my house and they were the people that I've always used before I had AHS. The technician came out to look at the refrigerator and he realized that it was the circuit board that was bad. Everything's been working great and I was very pleased. I enjoyed AHS. I had them before at my old house so, I’m a repeater.

Doctor Cool put a fan motor on our AC. It took a while for it to cool off. It finally cooled off and two days later, it got hot again. So they came out and put a bigger fan motor on. Now, it has been fine ever since. The guys from Doctor Cool are very good and knowledgeable. I feel very good with American Home Shield.

I was having difficulty doing the claim online because I didn't have my contract number. I did a call-in because I had two different problems, plumbing and AC. I did one the one way and did the other the other way, and both of them were quick and easy. With the AC, the overflow thing was leaking, which it shouldn't. I called American Home Shield and they called DJ's HVAC Services. The guy came in with mask and was very polite and kind. There were a couple of boxes blocking the way up to the attic and he moved those. He told me the problem with the AC, it doesn't have one of those pipes where one could pour some bleach or vinegar down once in a while. He fixed it and did a great job.

My refrigerator was not getting cold and I lost everything in it. The freezer was still cold, but the refrigerator was not. A tech from Sears was out here on the same day that I called American Home Shield. The tech fixed the refrigerator and I was very satisfied. Everybody has to have a refrigerator and ours is running now.

I notified American Home Shield that my dryer was no longer heating and my dishwasher was no longer drying through a claim online, and then they said that I was set up with a contractor who would be contacting me within 24 hours. JR Appliance came and they were efficient and good at communicating. They got the job done as well. It was a great experience.

I spoke with a rep of AHS's when I submitted a claim for a leaking pipe. Their tech from Pipe Down Services Inc. came and since then, the pipe has been alright. This was the first time that I had to use AHS and everything went really well.

The AC has been doing fine so Enchantment did a good job. It took a while to get the parts but no complaints for me. Louis, the rep, kept me updated. I live by myself and I don't have any grumpy spouse or kids saying it’s hot. So, I told Louis that it was not a big deal and to just let me know when they’re ready to work. When the parts came in, he got right on it so, I couldn't be happier. Also, he had a mask on. American Home Shield’s online system, where you can file a claim, is good. I've got an account so I don't have to call and wait. I can email a claim of some sort and then I get called in a short period of time from whoever has been assigned to do the fix.

With American Home Shield, I did periodic every six months checkups on the AC because it's 14 years old. And it's ready to go in a couple of years, but the service was okay. I don't have AHS anymore. I sold the house, and then I reassigned it to the new owner. I got a confirmation of it by email. It was always a challenge to get ahold of an actual person from AHS, but it's just the way it is. The last time I had a claim with AHS, the guy from Third Generation who came out was in and out. He was not very talkative. He was doing his job. He replaced something in the AC. I paid my copay of 125. It was fine. As far as their contractors, a year ago, a guy came driving off in an old white van with no lettering. It looked a little grubby. But he handled the issue.

When I moved in to my new place, I wanted to have the locks changed. I submitted a claim to American Home Shield but then the tech that they sent out didn't have the proper tools to do the job. He rekeyed my door but then there was a piece that wouldn't close all the way. He wasn't able to fix that part. While I can't blame the tech because he did what i asked, I expected AHS's locksmith to have all the tools that he needed.

Submitting the claim was a little difficult when my air went out. The guy didn't speak good English and maybe he didn't understand me. But we finally made a connection there. After we got a little mixed out of it, my appointment with Home Shield was great. They put me in contact with whoever I needed to be in contact with and would call back and follow through on it. The contractor was very, very courteous and they did put protection on. They told me everything that needed to be done and that Home Shield would pay part and I had to come up with the other part.

The AC upstairs wasn't cool at all. I put in a claim on Home Shield's website and I like the process. The rep let me pick between a few contractors and I chose AAction because they're close to the house. AAction was great and they're supposed to come back out because the AC downstairs is not cooling during the hottest time of the day. I had to call in to add the second unit on the claim and I had to stay on hold for an hour. That's the only thing I would change about this experience. Other than that, it's been a great experience.

The first time the tech came out, the safety switch on the washer wasn't activating properly, so he fixed it. Then a few weeks later, it was fully broken. So he came out, assessed the issue and gave us a temporary fix. He came out yesterday to install a new switch. He was awesome. He had his mask and his booties. He kept to himself besides talking with me to kind of diagnose the issue. It was great. I've used AHS a couple of times this year to fix random things and they were pretty quick and easy to get things scheduled. So I've been pleasantly surprised.

The AC was not cooling the house and it was leaking Freon. I went on Home Shield's website, filled out a claim and sent it to them. It's better than having to call because you sit for an hour and 40 minutes to get somebody on the phone. And then, Home Shield had Myers Comfort come out. They let me know when they would come out. Also, the tech called right before he came. I really liked him. He was amazing. My main issue is just with Home Shield.

The fan stopped on the air conditioner and so, the house was hit hard. The first contractor who came was giving fake claims, where I had to get somebody from outside to do something on my AC. They claimed that they were the ones who put it but they didn't. Heritage came and did everything. They were professional and the repair helped. Now, I have cold air in my house. Heritage is the best but the problem with American Home Shield is we call and wait for one or even two hours. It used to be within 10 minutes but there came a time when they kept me for three hours just waiting. I almost cancelled my American Home Shield because of that. I waited for three hours and then after the call went in, the lady said okay and then disconnected. So, I had to wait for another two hours. But everything else is good.

We've had issues with the refrigerator. It wasn't cooling. I called Home Shield and A Plus Appliance came out in a timely manner. They came out several times trying to repair it and in the end, they couldn't repair it so it had to be replaced. But I've not heard anything from them since I paid for it. I don't know the resolution of this claim. Also, I wish that they could get somebody out sooner because it's a vacation rental and when we have a refrigerator issue, it's a disaster.

AHS sent Hornet Appliance Services out. They handled our claim pretty good, but it took a month from the time that they ordered their supplies. The other time, it took like three weeks. They fixed the ice maker. But when pushing the button, the ice wouldn't go on through the hole. It wasn't coming down through to the cup. When I try to call Home Shield, I have to wait well over an hour and I could never get anybody. I would like to talk to somebody with the problems I have with them especially concerning the ice maker.

I own a bunch of properties and I spent out of my pocket so much money because I forgot I had American Home Shield. But I'm very happy. They're very attentive. It's easy to go online and book the service so that's helped me a lot. Recently, A-US Air Conditioning of Texas came out for our AC unit. These poor tenants of mine, every time this happens, they're out of AC and it's brutally hot outside. Yesterday, the unit completely shut down by itself. They've redone all the plumbing. The guy said the coils were spotless so I don't know what's going on. I put in another request last night and that company called me last night and said somebody would be over there today. This will be their third trip back over to the house. It's still not resolved.

The condensate line was plugged. It was spilling water or condensation on to the slab and then under in my hallway where I got the hardwood wet. Sirius Plumbing & Air Conditioning came out and I liked them. I tried to get them on another claim and AHS was not very helpful. I'm not really thrilled with AHS. If only they could handle their call center in the United States differently and to ask for availabilities to talk to someone. I was actually hung up on. The only reason I have them this year, which is my second year, is that I've got an old air conditioner.

My sister has American Home Shield in Ohio and she has told me how good they are. AHS will have someone come and look at the appliance and if they can't fix it, then they say it has to be replaced. But the last contractor they sent out was not good. They took the money but the technician never even came to the house. My daughter-in-law has been on the phone with them. They need to replace the dishwasher but this claim has been since June and we are at the end of August. But American Home Shield was good before this dishwasher issue. If we didn't like the contractors, Home Shield would send us another contractor.

Updated on 09/01/2020: The company would not even pay the $10.00 for the refrigerant for the air conditioning. My warranty ends in 78 days and I will not renew because the company misleads the customers. I had the air conditioning serviced by the company less than 2 months ago and the person who came over did not find any problems. Now the air conditioning need parts and we are suppose to pay 1,450.00!

This company has many great reviews on their official website but they don't allow any criticism to be shown. To show what my family and I have been through with this company, I came here to warn others to NOT CHOOSE THIS COMPANY. When our toilet broke, and we called Home Shield, they sent a repairman to fix it. A toilet is a basic fixture in any house, right? Anyone would assume it would be covered. But no. The repairman refused to fix it since he said that it's not covered so what purpose is there to their service?? Even worse, he broke the toilet handle of the other toilet that wasn't broken!

Hello Team, Hope you're safe and well. I just want to reach out because I am a customer service representative myself and I always make sure I provide the best service I can to clients I come in contact with. Unfortunately, clueless to what was going to happen, I dialed your main line and I was horribly waiting on the line for 57 minutes before I got routed to your rep named Ruby. She only took less 10 seconds to pretend not to hear me and hang up. FYI. I was on the line all day and have talked to several people and no one ever complained there was any line problem. All calls I had were catered. I find it hard to believe that she cannot hear me. It's frustrating how we need to wait in the queue for such a long time while your reps wouldn't even have the patience to talk to us. When you're in this field, you ought to have that commitment to serve your customers.

AHS has continued to close my service account showing an item was fixed. It's been weeks and the item is not fixed. In fact, the item may be more expensive than first realized. No matter how busy a company may be, there's no excuse for not getting in touch with or back to a customer. Shame on you. Customer service from all companies is falling short more and more as time goes by. This is not how to run a business. Thanks for causing consumers so much trouble.

Multiple calls to resolve a 2 week old service call for A/C not working have yielded ZERO results despite assurance I would get a call back from AHS and the company (Quantum Mechanics in Boerne, TX). The company dispatched is NOT certified for Trane warranty work as I was told once I finally got hold of someone at Quantum. Was advised by Quantum "we don't do Trane warranty work," and "thought" or "should have been" (and I quote), "It was reassigned to AHS." AHS promised to get a status and call me back two days ago, but no call back. Just called again and assured they will call back. Suggest don't use online service request but call to validate the service provider is qualified to work on your particular brand. More to come once (if) I get a call back from AHS re: status and what they are going to do about this highly negative experience.

If you want to get billed multiple times for the same service and want to call multiple times to get the billing issue resolved, then this company is great for you. I had a microwave oven that stopped working, they sent me a Sears guy who cancelled the first order on the phone because they placed a wrong order (wrong brand of the microwave!!!), that still got billed, then they had to reschedule, that also got billed. When they showed up, they had to order a magnet to fix it, and when they showed up bitterly and angrily a 3rd time they billed me again, so on my account there was 2 x 125$ billed and paid and one 125 that is due. I called 4 times to fix this and this is still not completely resolved as I still do not see a credit on the second bill and I am now past due on the 3rd bill. All because of a microwave that could have cost me less than 375$ if I just replaced it. Highly unrecommended, I am not renewing.

Pipes leaking in basement on Tuesday. Call and schedule service. Service scheduled for Wednesday from 11am to 2pm. 2pm on Wednesday no plumber. Call plumber. Plumber said that I canceled the appointment. I did not cancel. Called customer service. On hold for an hour. CSR state’s same thing as plumber. I’m the only person with access to account. CSR made another service request. Plumber calls and schedules an appointment for Friday from 12pm to 3pm. Pipes are still leaking but instead of repairing today I have to wait two more days. Long time customer.

Gary is awesome. He got the water tank taken out, and the new one was put in. He was quick and we have hot water now. I've had bad experiences in the past, but this time was a little different. I called the 800 number when I had water on my garage. There was a crack and since I sell the stuff for a living, it helped that I knew the contractors American Home Shield had. I was able to get Ready Services to come out quicker than normal and they were able to come that Saturday. I’ve known them a long time and they're good people. They also know me well.

I'm pleased with American Home Shield. I had a water dispenser go out and I contacted them. They contacted a local repair company and they were over here the next day. The process was good. I just went online and saw that I was covered for that item. The contractor was good too. They showed up on time when they said they would and did what they needed to do. They tried to order parts but they couldn't so they replaced the unit. Everything was as I would've expected.

My sink was not draining and the initial company that was listed to me from American Home Shield said that they couldn't service me because my building had four more floors. So I had to call back to get a second plumber come out. In doing so, there were two claims that were put on my account and I was charged twice for something that I only needed one claim. I had to reach out to Home Shield and spoke with someone who said that it was gonna be refunded within a few days. But I haven't seen it back. That was probably about two weeks ago.

Our other dryer was not working well so we called American Home Shield. I was given a time for when to expect Dill Appliance and Repair which was Friday between 9:00 to 12:00. Their guy was on the dot on Friday and fixed the dryer. Dill Appliance did a very good job. Their guy was courteous and professional. Everything has been good since then. Our dryer has been performing up to the mark. The dyer is one of our important appliances and we are glad that it was fixed.

I had a washer claim with American Home Shield and they sent Sears out. It went pretty well. The only thing was the parts didn't come in on time, so it kinda delayed the process. I was waiting on the soap dispenser for the washer, and it took probably two weeks to come in. Other than that, once the parts came in, the team came back and was able to repair the units. The guys who came put a mask on, put the boots on their feet and kinda wiped the washer down a little bit once they were done with it.

The burner part of the range wasn't reacting. All Appliance's tech ordered the part. The range was fixed. Because I had two claims, one for the stove and another for the range, it took about five days. I had another one for the bathroom plumbing and the contractor had the part. It was fixed right away. The technician was good and qualified. I have a very good experience with Home Shield. I'm very satisfied.

My recent claim experience with AHS was great. The contractor was wonderful, prompt and professional. The AC wouldn't cool and so what he diagnosed was a coil that had failed in the old unit. That was what they got hold of and came back and replaced. Everything is fine now. The people AHS sends out are quality people. Sometimes you have to follow up though. It's a little easier to get service if you do their online system rather than wait on hold for a live person. The first time I used the online system of AHS was this last time. It worked great so I will do that from now on. I liked it. It was very efficient.

The pipe was freezing in the fridge and that created a whole level of ice on the bottom. And then it would leak all over our kitchen floor when it reached a certain level. I filed a claim with Home Shield. The website was easy to navigate. Home Shield always says that the contractor will contact me in 24 hours, and they usually do. And then, the contractor would tell me when would be a good time. We set that up on our end so I know exactly when to expect them. Frontier's tech then came in, did his job, told me what the issue was and left. It was easy. Frontier fixed our freezer and our stand-up refrigerator. The freezer in that fridge has been working perfectly. Our experience with Home Shield has been great this year. After what just happened this past week, you should do it.

DrainGo was really friendly and nice. They did a good job. Our water heater was leaking really bad. They let us know that if it was working right, there shouldn't be any leaking at all. So they went in, put a new valve on there and fixed it. It seemed like they knew what they were doing.

A-US Air Conditioning of Texas came out for our AC. The unit was working and running, it was just a bad capacitor. Every time it stopped running, we had to kinda kick-start it. Once we had them fix it, they replaced the capacitor. A few days later, the whole unit quit. They claimed that to be a normal failure. I had gone onto the AHS website and did the still not fixed button then they sent the technicians again. When they found out and determined it needed a new compressor, the technician told me I had to call Home Shield. Home Shield discussed with me that they would not cover the full portion and somebody would reach out to me to determine if they would pay to have it replaced some X amount or if I wanted to continue with A-US Air.

I submitted a claim to American Home Shield over the phone to get my refrigerator fixed. The rep did his job and the contractors were good. However, they said they couldn't fix the fridge. Home Shield refused to replace the fridge because it was in my garage. They said that they would only repair or replace a unit that was in my house. They claimed that was in the contract. But then, I don't understand why they would repair a freezer and a water heater that are both in my garage but wouldn't cover my refrigerator when they are just a few feet apart. I have since dropped AHS.

The refrigerator broke and I didn’t get through on the phone with AHS. But I was able to get through online. Once I did, they called me back and scheduled a time to come out and fix it. The contractor was wonderful. They had to order the parts and return. So, all in all, it took about four weeks and since the repair, the refrigerator has been working fine.

I had a backed up toilet and American Home Shield sent a tech from Blue Star Plumbing. However, he didn't do anything. he told me that he would have to get out on our roof to try and unclog it. He would have to go through the relief air valve because I didn't have one for that toilet well. He said AHS wouldn't cover that and he wanted to charge me $325 to do it. I told him "no thanks". I wish he did more than what he did. Still, I'd recommend AHS.

The water pump wasn't working and the tech fixed it. He was really nice. He was a very good person. The pump had some stuff. He cleaned it out and it’s working good. The claims rep that I dealt with was really nice as well. He was really respectful. I love AHS. The contractors always send a message on when they’re gonna be there the next day.

B & M Appliance came for the microwave and they handled it fine. It was quick and to the point. It happened on a Friday and by Tuesday, they had contacted us. We opted to get our own microwave because the one they were replacing it with was another brand from what we already have in the kitchen. They sent us the paperwork to get the replacement for it done. This is our second year with American Home Shield and we had the three-by-three appliance combo, which is probably the best one to get. Normally, we submit claims online but we had to do a phone call the other day because we had two claims and it only lets you do one online at a time. They should allow you to be able to make two different charges online.

The display on our thermostat for our downstairs unit wasn't working right. It wasn't showing any numbers and so the air conditioning just continually ran. We live in Texas and it was requiring manual off and on. We couldn't run it at night 'cause it was too cold. I filed the claim online and I got messages from American Home Shield and from the contractor Texas Best Heating & Air. The guy who came out was very professional, helpful, explained what he was doing, what the issue was. I thought it was excellent. The air conditioner works now.

If you need to talk to a person at American Home Shield, you’re on hold forever. They need to improve the timeliness of their person to person communication. I was on hold for an hour but I was pleased with the professionalism, timeliness and quality of work of the contractor who came for the AC. It wasn’t working at all and they did the evaluation, got the unit and replaced it. They had face covering, gloves, and protective shoes on when they came. They made sure to distance themselves but I distanced myself too.

The garbage disposal was broken. I submitted a claim via the phone app of AHS. It was super easy. The technicians were able to fix the issue. Now, it works fine thus far.

The drain pipe from the air conditioning that goes into sewage was backing up and water was all over the place. The techs from Higginbottom's fixed it. They did everything perfectly. Higginbottom's is one of the best. My experience with American Home Shield has been very good.

My downstairs drain was clogged and American Home Shield's contractor from Sewer Quest came out and snaked it out. They didn't get the trap back though and it was leaking so I did a recall through American Home Shield. The techs came back out and fixed that. Other than that, they did a great job and they were very polite. They were clean and wonderful. They wore their masks and boots and they swept up. They didn't touch my walls either or got them dirty which was something that the last plumbers did. Everything has been fantastic since they came. I've been very pleased with AHS.

The toilet was running and the pipe in one of the other bathrooms was leaking. When I tried to do the claim online, there were issues going on with it. Then I called and something dropped on the call, and then I called back and I was finally able to get someone on the line. They had some technical issues going on during the time when I had called about the claim. I told them it was an emergency to try and get it expedited. So they got it on the very next business day that they were gonna come out there. It was all great with the contractor. Everything has been good since. It cut costs where the bills ran up because of the water constantly running on the toilet and the water leakage. AHS is something worth purchasing because it helps to maintain and protect your home from everything.

Andrew Farren Plumbing came out for my plumbing claim with Home Shield. The tech saw that there was water coming down and I turned the water off so it would dry. Then he went upstairs to the bathroom and all he said was that the bathroom floor is not level so my toilet was probably not seated and that it's not a plumbing problem. For him to say that my bathroom floor has to be replaced, I thought he would have at least lifted up part of the floor or behind the floor to see that the wood was wet but he didn't. I had no water in the bathroom floor so it was evidently something that was dripping down the pipe. Right now, I'm not satisfied. I wrote Home Shield back and I didn't get anything back from them. I've been paying for them for years and I've only had a few things done. This was very disappointing.

We had a plumbing issue and we got a handyman who does everything to fix it. He stopped the problem, but it ended up being a temporary stop. Then a week before we called Home Shield, I went downstairs to go through something. I realized that the commode was making so much noise. We needed to find a plumber for real. We had been struggling trying to figure out how we could actually find a plumber that was reputable and affordable. We just couldn't figure it out. Finally, my mom said, "You know what? I got a crazy idea. Let's just look to see if Home Shield will cover plumbing." So we called them.

AT Appliances came out for our microwave. They had masks on and they were on-time and very professional. They had to come back a few times, but they fixed it. It was also easy to get the claim processed and for someone to come out and take care of it. You just go on the website, log in, and that's it.

I had American Home Shield in February even before the pandemic started. I had them when I was in the office working and this was my first time using the service. At first, I was kinda down with American Home Shield because the first company I had was lacking. They didn't know what to do but AHS made up for it by sending out the correct company and making sure that everything was done properly. United Air Temp, the contractor, did better. The compressor top needed to be fixed and the technician fixed that. He cleaned the coils and the AC unit worked. He figured out what the problem was. He had facemask on and shoe covering when he came.

I called American Home Shield to file a claim for the AC that wasn't blowing cold air. The process was pretty good. The wait time was a little bit long, but I know it's because of COVID. It is what it is. I called on a Monday morning, and the tech came out on Wednesday about lunch. He called, said he'd be here in about 20 minutes to half-hour and he showed up within the time frame. He chatted with me for a couple minutes about what was going on. He went over and looked at the air conditioner and did a couple things. Apparently, the unit needed a fan. He was really good. He said, “I got a fan in the truck, and we'll get it switched.” He probably took an hour and a half, and when he was done, he said, "Turn it on. Let's try it," and it worked great. It's still working good. I haven't called back, and it's been 100 degrees in Vegas. So, that's a good thing.

The toilet was rocking and it would not flush correctly. It would flush one time and then, you have to wait three minutes before it would flush again. The contractor took care of it in the same day. They said it was the seal that goes under the toilet. There was none, which was part of the reason why it was rocking and why it wouldn't flush correctly. They put a seal in. Also, the floor was uneven. It was cemented with the toilet in my basement so, they put something down there to even the floor out to keep it from rocking. American Home Shield have been great so far in the ten months I’ve been with them. People who are considering their first home warranty should go ahead and make the purchase because AHS is good at what they do. The people that they send out know what they're doing.

The blower motor seemed to fail and Total Air Care replaced it. The only thing I didn't like was the person was kinda afraid of me getting too close. He didn't show me what he did. But that was fine because I was not supposed to see that. He got a new motor because I saw him bringing that in. But he didn't give me a rundown of everything that happened. He said it was working and he fixed it. But I wanted to take a look in there to make sure everything was all right.

There was an issue with our oven and with the icemaker, and the contractor came out and looked at it. It took a couple of times to get the parts but it seemed like they did a good job. I had some issues when American Home Shield sent out a contractor though. My wife was home and they did not ring the doorbell. They said they did but she didn’t hear it. So, they had to come back. It was a big mix-up but they fixed the problem.

There was a water leak from the downspout of the shower, but it turned out that A-American Plumbing concluded it would be the grout and caulk. They're not permitted to do the fixes from secondary damage. I'd imagine that AHS knows. The idea was if it was a water leak, then it would be covered, but not on this aspect. They were good.

I've had a couple claims and I've been more than pleased. I've always called over the phone, gotten a live person, and told them what the problem was. When I called American Home Shield for the pool filter though, it was after hours and I could only give one choice, but there were two issues I needed fixed. I debated about it and I had to make a second claim. Now, I know for next time that I have to make sure I get a live person.

My air conditioner wasn’t turning off. It doesn't get to the temperature that I set the thermostat to. I put in a request through the American Home Shield website and it was very easy to use. It said that Cozy Comfort Heating & Cooling will reach out to me and set up an appointment, and their technician did. The technician ended up coming out twice because the first time, it did get a little bit cooler but it still wasn't hitting the temperature I would set on the thermostat. The second time he came out, he put a little bit of refrigerant in the AC unit. But he said that the AC unit was working but there could be other factors that might be causing it to constantly run like the insulation in the house, the windows or stuff like that.

American Home Shield was recommended by our Realtor. Reporting a claim to them was pretty easy. I figured out what to do pretty fast and everything went along pretty smoothly. I had a claim for rekeying and they sent Ameri-Tech Locksmiths. The contractor showed up on time. He asked me what I wanted to do. He was professional as well. He was a really nice guy. I will use him again.

My air conditioner was backed up badly, and it was leaking and not working. I did the claim online to American Home Shield instead of calling and they referred me to the AC repair company. This was a Thursday night and the earliest the company could get out was Saturday. So, I was without air conditioning for quite a while and it got bad inside. But once we got people on the site, everything worked out well. The contractor was incredibly late to when they said they would be there and they weren't able to answer the phone very well. They had truncated hours so it was not the best contractor experience. But the American Home Shield experience was fine.

The upstairs air was running but it wasn't cooling the room. When the tech from Harlan Heating & Cooling got here, he said that it was probably low on refrigerant. So, he refilled it. He was on-time and very professional. Since he came out it, we had one pretty hot day, and I'm not sure if we were running into the same problem or we should give it enough time to cool, but it still was kinda hot up there. But other than that, I haven't had any problems with it. Having American Home Shield has been so far, so good.

For a few days, our air conditioning wasn't cooling off. We would be sitting in the house and it would be almost 90 degrees in the house. We would look and the AC was running but it was still hot. We would turn it off and sometimes when we turned it back on, it would blow fine for a few days then it would do the same thing. That happened for about a week or so before we called American Home Shield. They sent another company out here that didn't do anything.

We’ve been with Home Shield for years and we canceled then reestablished their services. The only difficulty that we've been having is that my mother who has been paying for the monthly charge feels like there's something going on that she's getting charged $60 a month twice for a few months now. But I love Home Shield. The recent claim took a little longer than what I thought because they needed a mortar, but everything was okay after that.

My washer wasn't draining and it was making loud noises. The issue was something I could not take care of myself. My husband submitted a claim online to American Home Shield. Their contractor from Whirlpool provided professional service. They ended up replacing the pump which forces water out of the unit. Everything has been wonderful since then. Before going with AHS we had a different warranty company for a while and we were dissatisfied with them. We've been with AHS for seven years now.

There was water in the sink and we checked it out. There was a hole in the garbage disposal. So when the water ran in the sink, it ran into the garbage disposal. I called American Home Shield and they handled the problem. I thought that the contractor would not be here for two or three days because we live in kind of a rural area. But the gentlemen called that morning and he said, "I may not make it today, but I'll definitely be there tomorrow. Can you tell me what's going on?" I told him that there was a hole and he said he would bring a disposal with him just in case.

I had a fantastic experience with American Home Shield. My air conditioner wasn't working one day. It was really easy making a service request through the American Home Shield website. It took me just a couple of minutes. It was good. Family A/C Service Solutions was the designated service provider and they were gonna contact me within 24 hours to make an appointment. They came out to fix the air conditioner and they were excellent.

I like American Home Shield. My recent claim with them was for a washer and dryer. They found somebody quickly and got somebody in. I was very pleased with the contractor that they went with. I was very surprised. He was very knowledgeable, was very quick to assess what the problem was and knew exactly what to do. He was in and out and very respectful too. I had a really great experience with American Home Shield.

I was having issues with my air conditioning unit. In my process and online request for service, AHS immediately replied with the service that I would be using, who would be assisting me. They said that they will contact me or if I needed immediate service, I could go ahead and reach out to them. The contractor came and asked where the air conditioning unit was. I directed him. He was good with social distance because of COVID. He went over and he fixed it. It was so hot and AHS got someone out here so quickly. I'm very appreciative of that. They were able to fix it the first time out. That was amazing.

I did two recent claims almost at the same time. One was the refrigerator and another was the dryer. Submitting the claim was pretty easy. I did it online. The contractor was a Sears provider. He was fantastic. He knew exactly what he was doing and was very professional. He couldn't order the part that they needed. It wasn't in production anymore. So, he couldn't take care of it on his end. But he notified the company and that's where the process stopped because they kept calling me when I was at work and I still haven't solved that problem. They can't repair the refrigerator.

With my recent claim, the first day that the contractor came out, they changed some lightbulbs and told us nothing was wrong. It was something with the connection in the living room. As soon as they left, the lights turned back. It was still doing the same thing they were doing when they left. We had someone else come back out the next couple of days and he fixed what we thought was wrong, which was something in the breaker. They could have avoided having two trips if they just fixed it the first time. But they got out pretty quickly the second time.

My ice maker and my refrigerator were not working. I found the website of AHS easy to navigate and user-friendly when I submitted a claim. I didn't have any issues. It definitely kept me updated by email and text. The contractors that came were great. The guy had to order the part and it came really quickly, like less than a week and he was back installing it, so no complaints. So far I've only used AHS the one time and it’s been very good.

Submitting a claim with AHS was really easy. We were very surprised at how simple it was. I'm very digital too. It's really nice how it's all so we can submit it online. I'm not like waiting on hold. At first, we were a little confused when we had submitted the claim with AHS. Because I got an email that said the contractors were coming in two days. Then I got a phone call. They verified that they were able to come the next day.

American Home Shield sent A-US Air Conditioning of Texas out. I asked for the service because our unit was not cooling at all. I called American Home Shield and the same day, they let me know that the contractor had been assigned and would be contacting me. A-US was very informative. They quickly determined what the problem was and tried to remedy it but the system was too old. The work that I had done that first time they came out did nothing. I called the man back at A-US Air and told him that I still was not experiencing any difference in my home and that I was interested in buying a new compressor. So, because I had gone through American Home Shield, he was willing to give me credit for the previous work that they did when they came out. I went on and bought a new compressor and they came and it solved it.

American Home Shield sent J-R's Water Well Service, and they had to replace the pump. It works good now. The claims process with American Home Shield was fairly easy. Our experience was very good.

On that issue with Home Shield, they did great, but I'm still having an issue with them on my smoke and carbon monoxide detectors. I'm 95% happy with them. They responded quickly except for this one little issue since July 6. I called them for an electrical problem, and my breakers continually just go off. Downtown Electric came in and looked, did their job, and our smoke detectors and carbon monoxide are hardwired as well. They said there should be no reason why they wouldn't replace ours since it's an electrical problem as well. And they said, "Well, we just replaced your neighbor's smoke detectors and carbon monoxide detectors through American Home Shield as well."

The day we moved into the house, the garage door opened and closed, but the very next day, it didn't work. The light in the garage also didn't work and we didn't know what it was. We thought it might have been something electrical. We submitted a claim with Home Shield and it was extremely easy. I did it online. The tech from Chaviano's Electrical Solutions pulled in the driveway two minutes before he was even supposed to be here. He used safety precautions. He then asked, “Did you check the breakers?” Of course we did. It wasn't that. But he said, “What about the plug?” And I said, “What do you mean what about the plug?” I guess the plugs that have the test and the reset buttons on them. Apparently, it tripped the plug. And that same plug was attached to the garage door opener and another plug. That's why they didn't work. The tech literally came out, pushed a button and it all worked again. We didn't even think about pushing a button.

I had a claim on our AC unit and American Home Shield sent TJ Morgan out. The service was great. They were fast with it and I had a great experience with them. The tech told me the fan motor wasn't working anymore. He told me that he had one in the vehicle, so he replaced it with a new one he had in the vehicle. He walked in here with a face mask. He did take precautions with it too. I love American Home Shield. As soon as I put a claim, it takes 24 hours to take care of it. So, I'm really happy with it.

There was an electrical wiring that was in the upstairs attic unit that had filled our house with smoke. I made the call to Home Shield, which is usually what I normally do. Sometimes, I would get a representative. But more often, I state what the reason is for contacting a repairman and then the deductible charge is taken. And then, they follow right up with a text and make sure that you got the information of who would contact and their phone number. They're very clear about things. Air Technology was phenomenal. They ended up having to replace the unit. It's probably the best company that Home Shield has recommended to us. We've had our warranty with them for three years now. We've been very pleased with them.

The lines of the AC kept freezing over so the house would not cool down. When turning it on and set a temperature, it will go up into the 80's. AHS sent the first guy and they added more gas to the system, which helped for two days or maybe a month, and then it went back to the same problem. The new guy that came out opened up the AC up into the attic and apparently, it was clogged with a lot of stuff. That seemed to have fixed the issue.

American Home Shield has always been good. Out of all of the home warranties that I've had before, they are the best, so I appreciate their service. I also appreciate the timeframe that it takes to get something fixed. I've called in the last three years for at least three different incidences, and in that timeframe, they have always responded very quickly, had the thing checked out, and had it resolved within no more than a three-day window.

Water was leaking out of the pump. The Phoenix Pool Tech came, identified the issue, and then fixed it. They had to order a part and he kept me up-to-date on everything. The pump is working now. It kept my pool from turning green. American Home Shield suited all of my needs and they fixed my problem in a timely manner.

Everything was great. Submitting a claim was a very simple process and I was very pleased. I called. It was handled. I was thrilled. AHS is so great that I will renew it. I've been walking around raving about how my warranty was great. My experience couldn't have gone any better.

I sent a claim in with Home Shield for my AC and Mountain Heating & Cooling scheduled for one week, but then somebody called in sick so they had to reschedule. But it went great. The tech came out and he looked around. I told him what the problem was. He pulled out the filter, which I didn't even know was there, and said I don't need the filter because I have the other two. He said it should take care of the problem and it did. Home Shield was very reliable and they were fast.

I called Home Shield and spoke with someone regarding a service request. It was a very easy making the request. They gave me Lake Plumbing as my contractor. It was simple and quick.

I had two drain stoppages. I went online and it was click, click, click, and within a couple of minutes, someone was assigned to the claim. It was not even a couple of hours that the Roto-Rooter guy called me and asked, "Can I come at this time?" I said yes and it was done. He was very knowledgeable. He knew what he was doing. He gave me an estimate of how long he thought it would take and it even took shorter. He was an expert and it was great. If I ever have an issue next time, I would definitely ask for him if I'm able to. I've also recommended him to other people in my neighborhood 'cause he was so good.

My AC was leaking, not a huge amount, but it was a good enough amount, at the bottom of the unit. I called AHS. The contractors came. I ended up taking the warranty out through them also. I also had to have them come back out yesterday to look at it 'cause it's leaking again. AHS was good. They got someone out here pretty quick. I was happy with the service.

The first company, AAA Air Conditioning & Heating, couldn't come back for whatever reason and then, they did come back but the air conditioner still wasn't fixed. So, American Home Shield gave me US Air who came over and they did something. It lasted a day and they had to do it again. They came over and sent somebody else. He washed out something and put some Freon, and it worked okay. Some days, the AC will do what it needs to but on other days, it stays hot. I called them and I also sent pictures to the number that they called me from. I showed them that I had the thermostat set at 74 and it was still reading 79. There was no response. But it's not American Home Shield. It's the people that they have contact with. I've had AHS for 30 years and I’ve talked to at least a dozen people about them. They've already joined and has been with American Home Shield themselves.

I called American Home Shield because there was condensation on the unit. The gentleman that came out was wonderful. He addressed the issue and he fixed it the same day. So everything was great with that. I did a claim on my water line to my house, which they got a plumber out, but nobody told me that it wouldn't be covered under the warranty at the time that I placed it. I wished they would have told me upfront that it wasn't covered. But they still got me hooked up with a fabulous plumbing company.

I did a service request online for American Home Shield for the maintenance of my air conditioner. I got assigned a local contractor but they couldn't see me until the next Friday. I'm Las Vegas and with my AC not working, it was hot. I knew I could get an earlier appointment with another company so I tried to do that. Unfortunately, there were some managerial changes that made it so that the person whom I was speaking with at AHS was unable to change the work over to the company I wanted. I had to drop the existing work order and create another one. Then, the company that I wanted to service my equipment had to pick up the dispatch order instead of AHS assigning it to them. It took a simple 10-minute task but then it took 24 to 48 hours to get things done. Other than this incident, I've never had a problem with AHS. They've always been responsive. I'm happy with the contractor I selected. In the end, everything was great.

There was a leak in our AC unit and busted through all the Freon. I called that claim in to AHS and it was easy. All Comfort Specialist was assigned to come out. It was $300 for the Freon. Our AC is working now and everything's fine.

The AC wasn't cooling the house. We've had three different visits. My lady was there when the first guy came out. She said that he was rather quick with his service in determining what the problem may be. We had to schedule another appointment for the problem to be addressed. We had a different gentleman that came out. I thought that gentleman was rather professional. He seemed to know what he was doing with the repair. But the repair apparently didn't take care of the complete issue because we were still having some problems so another gentleman came out yesterday and my lady was there. She told me that as of right now the AC seems to be working okay. AHS is a fair company and the service is satisfactory. We're on contract for another year.

I had an issue with my sink in the kitchen. When I was submitting my claim to American Home Shield, I spent a long time on hold because I couldn't figure out how to submit online. I want to be able to call in and get things handled instead of having to figure out how to go online, get a work order then wait for somebody to call me back. Still, I stuck with it and things went well. Home Shield sent a tech from Harvey's Plumbing & Drain to handle it and he fixed my problem and left. However, things got backed up in the basement the next day. I called AHS again and at first, the guy they sent was a little short with me. After that though, he was great and he fixed the issue. He told me what was wrong and explained it completely.

My AC started leaking water due to an overflowing condensation pipe which was clogged. Also, it wasn't cooling the house as much as I wanted it to. I submitted a claim online to American Home Shield and went through an easy process. They sent Kemph Heating and Air and the tech from there was great. He determined that my filter was causing the problem and both the clogged pipe and the filter issues got resolved. I like my AHS warranty a lot. It's a good value to have.

I like having AHS 'cause when we bought the house, we didn't really know it was close to failure or wasn't working too well. We've had a lot of stuff breakdown. For the most part, the claims with AHS have gone pretty well. But the big drawback is you can't pick your own contractor. We had a problem with our range, the exhaust fan wasn't working.

Our AC unit wouldn't turn on or do anything. The American Home Shield handled it well when we called and put a claim in. The AC is working great now. Last month, H and J Heating and Air came out and checked our AC. They told us that what we needed to put another filter in and that the core was a little bit dirty. So we were supposed to get back to Home Shield about it. Also, my dryer stopped working and we had called for someone to come in. The tech came and checked it out. They put the part in for the dryer but is stopped working last month. So someone was supposed to be out today to check my dryer again.

When the air conditioner goes, you have to wait several days to get it repaired. But the contractor came out the same day and it went very well. We called sometime in the afternoon and they were here at 5:00. They replaced the capacitor, which is probably a normal repair job for an air conditioning unit. The technician has been here before. He did his job and I can’t complain. We chatted a little bit and he knew exactly what the issue was. He diagnosed it and did his repairs. He was very professional and he didn’t even need to come in the house. He did all those repairs from the outside unit. We also had a hot water heater repaired and the contractor for that was not local. He was probably 45 minutes away so that was a day or two till we got our hot water repaired. But my experience with that was good, too.

American Home Shield sent A+ Appliance regarding the refrigerator. American Home Shield's website is pretty manageable. Sometimes, I do feel a little bit lost because I'm not sure if I'm doing it right or not doing it right. Instead of sending an email saying, “Hey, they got this and that,” someone could confirm even if it’s through chatline and say, “Hey, we did receive your backups. Did you have any questions?” That is just to make sure that we are okay and I did it right. I’m not an online type person.

My son initiated the claim for the rangetop and then we got emails or text messages from there. Nana came out and they were real efficient in terms of texting and communication and follow-up. It did take three trips to get it fixed but they stayed with it. I've had two situations with AHS and both were resolved in a good way. It was an easy process and absolute resolution.

I've had good luck with American Home Shield. I've had them for just about every home that I've owned in the last 20 years and I've enjoyed their service. It gives peace of mind that if something goes wrong, they're there and it's a simple deductible. They have proven vendors that they know can come out and do the work and you don't have to research to find somebody you can trust. I had two claims on two different properties this past year and both times, they were perfect. We had a guy from Cascade Plumbing come out. He showed up on time and fixed the problem. It was a simple problem and he did a great job. He's very professional and courteous. He didn't make a mess and everything was like it should've been.

We had an AC claim to American Home Shield where they sent Kravets out. We needed a new switch. Kravets was able to get the existing switch to work temporarily while they ordered a new switch. They came out a couple of days later and replaced the switch. We are very happy. Doing the claim to American Home Shield was easy. I had never done one before, so I didn't really understand that the company that they would assign me to would call me to make the appointment. I thought I had to call them. So, that was a little disconnect, but that was fine.

Our recent claim with AHS went well. It was for the garage door. It wasn't closing all the way. The contractors that came were really good.

The fan on my AC wasn't moving when I turned it on and I think the condenser wasn't working properly. I did a claim online and the website was convenient to use for the most part. Liberty Plumbing then came to look at the air conditioning unit and this particular servicer was professional, punctual, and really respectful of the property. Another experience hasn't been as fortunate, but this one was a pleasant working experience. It's the middle of summer and the repair helped us cool down the house.

American Home Shield doesn't care if I have a problem. It's hard to get online to talk to people and when I try to resolve my issues online, there was no way I could do that. I simply had to put another request in. I couldn't say that my claim had been denied and that nobody was coming out or nobody told me that. I'd like it to be easier to contact them when you have a problem. I’ve already asked to speak to a supervisor and they refused to let me. I've also been told by a contractor that if they replace a part, American Home Shield quits calling them. So a lot of stuff goes unchecked because they don't want to lose their contract.

We had an electrical outlet that wasn't working. American Home Shield sent out a contractor and they were great. They were fast and they knew exactly what to do. American Home Shield is easy to use, efficient, and fast. They do good work.

The sink in the kitchen was thumping. Every time you turned the water, it was maddening. The tech from United Air Temp came out, looked at it and told me that it needed a new faucet. He checked all the other situations it could have been, and it was the faucet. It just was not doing it anymore. We chose to get our own faucet, then the tech came back and installed it, and that was it. He was super nice and helpful, very informative and thorough. I had a very limited schedule that I could see contractor so it took a day or two longer for them to come out. But when the tech came back, he did it the day he said he would. It was very timely. We got a new AC unit so we're good for now, but we need Home Shield again, just in case.

A to Z Electric came out and checked my electric. I had a issue with a series of outlets not working. I used American Home Shield website to submit a claim. The website was fine and very straightforward. The website said either the contractors would reach out to me or I could reach out to them to set the appointment. A to Z was on time and showed up when they were supposed to. They contacted me quickly. Their administrator appointment person was very polite and quick. So, it was a good experience. Working with American Home Shield was very efficient. It was quite easy.

We've had American Home Shield for at least three years now. We've had them at other properties too. It's easier to say, "Hey, this is broken," instead of finding a vendor on my own. It's cost-effective as well. Recently, Smart Choice Heating said the fuse on the side had blown and the air conditioning was shut down. They were able to repair it the same day. We had other claims with American Home Shield before this one. We had one that was fine and we had another one that cost $25,000 in damage to the house. It was the same air conditioner. We had a clog in the pan and it had leaked water underneath the air conditioning unit that slid into the closet and had to be repaired.

There’s just some glass stuck in our garbage disposal. It took about two days for Geo's Plumbing Services to come out. They came quickly and they had masks and gloves on. The garbage disposal is working again. Overall, the service was good.

I'm very happy with what American Home Shield is providing. It is a whole lot better than the other company I had. This other company would schedule somebody and they were 80 miles away. I also had some problems with some claims with that other company, so it was time to make a change. It was very simple and easy to file an online claim with AHS and they gave a quick response. The service was scheduled within 12 hours which was very nice 'cause we couldn't use the dryer until it was fixed. The Sears technician we had was very helpful. In fact, he did one other small little thing on another appliance that we didn't ask him for. But he was very efficient. He was in, did his job and got out. He's a very nice fella. He also had surgical shoes over his shoes and a mask.

I had somebody come out and they fixed my refrigerator and my dishwasher. The service was good. I'm a realtor and I also use American Home Shield for all of my clients.

I had like a blockage down in the drain to the city. It was overflowing in the basement. I filed a claim to American Home Shield and they sent Butler's Rooter. Their guy went down there and found some toiletry products, and then cleaned them out and unblocked it. He was a good guy. I would definitely use them again.

I went through online for my dryer claim and I booked an appointment. We had a contractor call right away within a day. He came over to my house within a day and everything worked fine. He took his time. He did a great job because after fixing it, he even cleaned the dryer and all the washer area thoroughly with the vacuum. He didn't need to do it, but he did it. So it was a good experience with them. But the issue is back again. The dryer was working fine for one or two cycles and then it's taking two or three hours for the dryer cycle. But overall, I'm satisfied with AHS. They were great and easy to work with. The response has been great as well.

It took All Brand Appliance Repair two visits because the first one was to determine what was wrong. Then they had to order parts and they came back very efficiently. They kept me in the loop the whole time and they did the repair. I moved some pieces of furniture for them. The gentleman wore a mask and when he came in, he said that if he needed help with moving things, he would call me but he could handle it on his own. I feel good about American Home Shield. It wasn't like a warranty program on a car where you would have to fight with them to get things done. I filed the claim from my iPad and it was very easy. They invoiced me and a gentleman came out. We had a very good experience. So I will absolutely renew American Home Shield.

The unit wasn't working, and Fick's Mechanical fixed it. I did the claim online to American Home Shield. Their website was user-friendly. My experience was very good.

I had an issue with the garbage disposal last week. I was very pleased with how quick and easy it was taken care of.

The AC stopped cooling and it was an issue that could not be fixed when it was leaking. Even though the technician put some Freon in there to hold things off until the unit got replaced, it was still leaking out and it froze the evaporator. American Home Shield sent SN Heating & Cooling and I didn't have trouble with them. They were great and amazing but I had an issue with my refrigerator. I had a technician here in July because all of a sudden, something was leaking underneath. It got into a situation where he said that it was not leaking from the front but he didn’t know where it was leaking. We had the fridge pulled out and after he was trying to check things in the front, he pulled out my crisper and checked it to see if it was leaking there. I said that it was not leaking from there and it's not dripping from inside to go on the outside because you would be able to see that flow.

I called for a plumber and American Home Shield sent A-1 Affordable Plumbing within 24 hours. There was water leaking and they absolutely rectified the issue. It was exceptional.

I'm very huge on reviews. So, I just went and looked who had the least amount of complaints of not paying or having issues, and just I compared them. It's like buying a car. I want someone who has the least amount of bad reviews because you're gonna get them, you're gonna make people mad. I know they're gonna be there. But I go further than that. If I need to, I'll read 1,000 reviews before I decide who to use, especially when it's my money. Altogether, Home Shield was the most positive and had the least amount of, "Hey, you're not paying my claims," in their reviews.

The guy from BRM Services was first sent out to fix our range. Then we had to call again and he fixed the dryer as it wouldn't dry. He was good, that's why I remember his name, Bob. I've had American Home Shield off and on since I've had the house which is close to 10 years and I like that they're prompt. It's pretty easy to set up an appointment and the deductibles are reasonable. Everything is very professional.

When I put in claims to American Home Shield, they get to it when they get the chance. Recently, my plumbing came out and the first plumber they sent had to cut a 3x3 hole in my ceiling to get to the pipe as it was underneath my air conditioning unit. Another contractor came to do the sheetrock and they fixed that. They didn't paint things though as they only replace sheetrock. In the past 20 years I've had American Home Shied, I've only had one issue and that was them not repairing my air conditioner a few years ago. I had to go and get another AC unit. Other than that, their service has been great. I will always tell others that I have American Home Shield.

My air con gave out on me. It was replaced through American Home Shield, and I was very happy. I called them, and then they sent the air con guy at the site. The workers were very professional. Everything seems to be fine. AHS is very prompt and professional. I like working with them.

The Sears tech that came out for my washer was really professional. He did what he had to do. American Home Shield replaced the washer and they had contractors come out and deliver it. They were difficult. They said that my hookup wasn't going to work for that washer and that the drain was too high. I was talking to a friend of mine's husband. He owns a hardware store and he’s hooked up a lot of washers. I showed him a picture of it, so he googled it. Then he also showed me an owner's manual that it was not too high. It was within the clearance. He hooked the drain up for me and it worked fine. Then I had a licensed plumber come out because I don't want any warranty to be void. He said that drain is fine.

We had an appliance issue and Universal 1 Repair came out. They were pretty good, wore masks, and kept social distancing. It took a little while for it to finally get done because the guys came out five or six times. I just spoke to somebody from American Home Shield and they told me that the washer would be replaced, 'cause they said it was within the next 24 to 48 hours I was gonna be contacted with some options for a new washer.

The guy from AMTEC Services came for the dishwasher. It's usable. It just doesn't dry all the way. He fixed it once, it didn't work. He came back to fix it, it didn't work. He came back the third time and said it needed a thermostat. That's been 10 days, still don't have the part, still hasn't been back. I just spoke with a lady this morning from AMTEC and she said the technician was gonna stop by the parts store to get more information. That's ridiculous. We have no timeline on whether the part's in, they've got it, or when he's coming back so I'm not satisfied with them. However, I've had an air conditioning service call before and everything went smoothly with that. American Home Shield is pretty good at getting to you on a timely basis.

American Home Shield's contractor from Choose the Right Door came out to my place. The tech from there fixed my garage doors quickly over two separate days as initially, he didn't have everything needed to fix my other door which needed a spring. For my other door, he just took things and screwed them back in place after showing me what the problem was. Still, he came back and did a wonderful job. He was very thorough and put a mask on the whole time. My 30-year-old doors look like new now. Having AHS has been great and I love it. They have provided wonderful service even though when I called in recently, I was on hold for so long that I ended up hanging up. That issue is probably related to corona and still, AHS's services have been A1. I have recommended their warranty to a friend. It's good to have.

My air conditioning wasn't cooling. The contractors came and fixed it the other day. They repaired it the last time. ‘Cause they had been out here three times. It’s working fine right now. I’ve had American Home Shield since 2000. They're okay. Over the years, they've reduced a lot of the stuff they cover. So, it’s nice. Not as good as it used to be, but it is what it is.

My spa wasn't draining properly and I needed to get some valves replaced. American Home Shield sent Breakthrough Pools for my claim and their poor tech was outside in 100-degree heat for several hours. He completely rebuilt my valve to prevent having to buy new pieces. Now, it works perfectly. We have several rental properties and we have kept AHS's coverage on them as well as our primary residence. We used to be with OneGuard though and they were superior. With American Home Shield, we have issues getting claims filed. With Home Shield, though, we have issues getting claims filed. While we've never had an issue with any contractor they have sent out, AHS's services are a little lacking.

A friend of mine recommended American Home Shield to me and when I signed up with them, it was supposed to be $45 a month. A few months after that, they raised it to $57.99. I didn't notice it until after it had happened and I had already been charged for two months. Then I got a notice two days ago that it was gonna be raised to $64.99. I tried to call and there were three different people that I talked to. They were all completely inadequate. The first person I talked to did not speak proper English. They have no business being a customer service rep when you can't understand what they are saying. It was very frustrating. He said that I was in the wrong department and transferred me to someone else then I got hung up on. If it's not fixed, I’m gonna be canceling my membership with them. I have two other friends that live next to me that are still paying $45 a month.

There was a pipe that was leaking. I have a well system, so the line that comes out from the well to the foundation wall goes into my main supply line. There was a T there slightly above where it entered and the nipple in-between the threaded pieces that combined the two T's together was cracked and leaking. Dan, the technician from Barker Services, came out and pretty much knew exactly what it was. He and I both had the same idea. He did everything that he was supposed to do and showed me the actual broken nipple. A good portion of the threads were missing, so he said it just failed over time. I asked him if the other ones looked okay from what he saw and he said yes. So, he put the new piece in, threaded it all back together, and everything was A-okay.

Service is very bad. I am at a point of getting justice from court. After making a service request, this is 3rd day and no repair yet. There is miscommunication between contractor and American Shield. American Shield wants me to sort out with contractor. Long wait to get somebody online. Then they put you on hold and the call gets dropped. Very frustrating. Not only need to bear the heat, but also affecting my job. Missing task completion timeline. If the heat causes any health issue, afraid to go to hospital during this COVID times.

Very disappointed that it cost me $75 to have someone come out and tell me that I am not covered. The plumbers had instructions on who to call before they came and they failed to do so. They were also asked to call me and explain why I was not covered and they failed to do so again.

Opened claim on 2/24/2020 for an inoperable A/C unit. I authorized the $100 deductible payment to proceed. I received notification that a contractor had been assigned and was given the name. I contacted them and they told me that it would be a week and a half before they could come out. I found that unacceptable. I explained that my wife suffers from severe asthma and relies heavily on the the Hepa Filter built into the central heat and a/c system and that the extreme heat and current air conditions only add to her symptoms.

We have been customers for over 10 years and very happy until 2 years ago. The wait times are hours long and no one will help with the issue. We’ve been waiting 2 months for freezer issue to be resolved.

We have two houses covered by American Home Shield. Unfortunately, the companies that they refer you to are underperformers with no sense of urgency. Recently we have one company order the cheapest part for our 6 year old fridge that stopped cooling. After that didn't work, they said it will be another two weeks for the more expensive compressor to be shipped. They clearly didn't want to pay for the compressor the first time. 4 weeks without a fridge in AZ in the summer is unacceptable. When trying to cancel my two accounts, it is impossible to do so. Impossible to get anyone on the phone, and no option to email or request a callback. Dropping these two accounts and buying a new fridge.

The AC downstairs was not blowing out cold air. My husband called American Home Shield and spoke to a representative to let them know. Last year, our upstairs unit stopped working and the issue was the compressor and they had to add Freon. A couple of months ago with the downstairs unit, the tech did see the same thing and reached out and made the representative aware and to schedule an appointment. We got the email notification about Myers. They called and then a gentleman came. Once he looked at it, he said the fan was no longer working. So he replaced that fan and then he gave me an actual copy of the receipt. It's been cooling since. We were satisfied with him. He was professional, friendly and knowledgeable. I like it when someone would take a moment and try to let me know what's going on. I appreciate him taking very patiently answer my questions. He did a really good job.

Our house is now 10 years old and we've got a couple of things wrong like with our air conditioner. I told American Home Shield that my husband had open heart surgery. Also, I'm old. We're very concerned about having anybody. In the last two or three months, we couldn't have anyone in. We felt compromised with the COVID. Finally, we got an okay from the doctor to call American Home Shield.

The guy from DNB Plumbing solved the problem very quick. He knew what to do and I was very happy. He was great.

American Home Shield initially sent out a different company, Foxcroft, and their tech lied to me. He didn't even open up the air conditioner and he said I needed the whole thing replaced. So, I called AHS and had them send a second opinion from a different company. Frog Pro, a different company, came out and fixed my issue on the AC. It was a blown capacitor inside the unit outside and it was an easy fix once it got figured out. He had it done in 45 minutes. It was a simple and obvious problem. The capacitor itself showed damage on the outside, so you don't have to hook anything up to it. You open up the air conditioning and it’s right there.

Great experience & great service - 5 Stars all way.

We've had claims with American Home Shield twice now. One was with the microwave a couple of years back. They replaced the magnetometer and it has been great so far. This time, my stove was not igniting the two of the five burners. The technician came out, looked at it, ordered the parts and came back a week later when the parts came in. After he replaced them, everything’s fine now. He was friendly and professional.

I had to call the contractor numerous times and it took them almost 10 days to come out. Whatever number I was dialing, it didn't have a voicemail. If I was able to leave a message or email, somebody would've answered. When I called Home Shield and complained, that's when they sent me a text message and said they were not open till Monday through Friday. But once I got in contact with the people, I got an appointment immediately. The problem was a belt on the dryer and the tech fixed it.

The AC unit just stopped. I filed the claim and got a text message that my claim had been forwarded over to Carolina Air. Then I ended up getting a phone call saying when they were gonna come over. The gentleman that came over was really nice and helpful. He explained what he was doing. He told me everything that was wrong. He explained why he had to come back the second time because the first guy that came over did something and it broke again. The AC has been good since. It hasn't cut back off or broken so I'm confident that he did a good job on it. I was very satisfied.

The AC units were not cooling and there was some issues with some of their refrigerant levels. We asked AHS for a service and they have been responsive with everything. The vendor, A-US Air Conditioning of Texas, had a little bit of trouble scheduling the appointments but ultimately, they serviced both units to the degree that they're working now. The claims process has been easy and we've been pretty pleased. Other than that, we had to have the technicians come out a couple of times and one of the installations that they did was for a compressor. When they rewired the compressor unit, they did so incorrectly, so we needed another technician to come out and undo what the previous technician had done.

Our very first claim was on the AC. I went through the website to file it and paid the money then AHS got back to us. It was on a weekend and the contractor got back to us and told us they'd get out as soon as they could on Monday. Then the guy who came out thought he got it working again. But now, we have a leak that's even going into our master bedroom closet that backs up to the garage and the air conditioner. We tried to get him back or at least tell him what he thought was going on. He told my husband to text him with what was going on, he did, and we haven't heard a word. That's been Thursday or Friday of last week. We're not so happy with it, but that's why it was on my list to call American Home Shield.

Both the lights in the refrigerator had gone out. One went out one day, and another one went out a few days later. The Ken's Appliance tech got out in a couple of days after my claim was sent. He and his boss decided that if they replaced one of the lights, the other one would then work. So, that's what they did. But then, the other one did not work so they had to order another light for it. The total time frame was around 12 days. Other than that, both techs were on time, courteous, and professional. It was the first time I used Home Shield and everything went fine.

The first time I submitted my claim to American Home Shield, it went well 'cause i could do it online. When I tried to reschedule it though, I was on hold for almost two hours before I was able to speak to someone. Still, their reps were polite and the contractor they sent was nice. However, the contractor didn't spend much time looking at my issue. He then said that there were two things that needed to be repaired and that Home Shield was gonna reach out to me and schedule those repairs. AHS never did that.

We weren't sure what was causing the leak and the plumber figured it out really quickly and told us what to do. That claim was good. But we do have another issue that we're not pleased with. We have a refrigerator where the icemaker works but there is no ice coming. It's the first time that we've contacted American Home Shield about it not working. They sent somebody out and the guy was very thorough. He figured out what the problem was and identified what we needed. He said they would be in contact with us. He came out a couple weeks ago but we haven't heard anything from American Home Shield whether or not we need a new door or were they able to find the door. We're not real happy about that.

The technician from Rescue Your Air called and let me know he was on his way. He replaced my thermostat and checked everything while he was here. Also, he had his mask on. Everything was excellent. I don't have any problems with American Home Shield at all but I have one with Greenway. It started off with my drain stopped up. The man came out and unstopped it. After he did that, I noticed water started running from under my house. He had jarred some pipes loose under there. They didn't wanna own up that it was them.

Beyer Appliance came out and the technician repairman was professional. He wore a mask, we did social distance. He did his thing and he left. It's just that it took like two weeks to get the part. But that's not their fault. When they finally received the part, a day or two I got a call and asked when they could come. it took them 20 minutes or so, and then he put the oven back and left.

I was having issues with my ducts. They were leaking or had condensation in them and I submitted a claim with AHS over the internet. I've used their website before for our air conditioning and it worked fine for me. Then, Brown Air Conditioning and Heating came out and they checked everything. They made sure everything was connected, that I didn't have any gaps and holes in it, and they didn't find anything wrong that could cause what I was experiencing. But they worked for about an hour and a half to two hours, checking all the ducts throughout the house. They were very good and everything is working fine so far. They left things the way they were supposed to be.

ABNation scheduled the service within two hours from submitting the online claim. They were going to come out on the same day but I wasn't available. Their technician came out and he knew what he was doing. He took care of the issue and it didn't take too long. Also, he had a mask on and he kept his distance. I've been with American Home Shield for years and I have no complaints. Their representatives are great.

The guy from #1 Garage Door who came out did a couple of adjustment repairs. He told me that there's a board in there that's on backorder and if I continued to have problems, all I had to do was call back up and let them know he came out and repaired and what he had done. Then they would deal with it. The garage door is opening and closing, which is what it wouldn't do before. Sometimes, it would open. Sometimes, it wouldn't. But the thing is not completely fixed. It's making really loud noises it never made before.

The center drum thing that spins around in the washer wasn’t spinning. It also got stuck in the rinse cycle and the water was barely trickling out in the rinse cycle. Always There Appliance Repair came out pretty quickly. The contractor was very good. He diagnosed the problem quickly and ordered the parts, and that was it. We had to wait. American Home Shield got the parts in a little less than two weeks. Luckily, we still got to use the washer since it was still spinning. We just had to manually move it to spin. So, we were okay with it. Everything worked perfectly. The washer is washing like a trooper now. We've been with Home Shield for 20 years. We were very happy with the service.

This home that we moved into had a lot of issues and American Home Shield has been very good with taking care of that. I am very thankful for them and I do recommend them. We had a water heater leak and the contractor came out to check it, came back and replaced it. It kinda rusted out on the top. They told me a whole bunch of things about that water heater. They said the vent from the water heater was also leaking. They had taken the pipe and put it together because there was such a long area to go from the water heater to the outside. That had to be done by Reliable Mechanical Services. Something had to be done to keep the carbon monoxide from coming into the house. They wore their mask and I'm very happy with them.

The master bedroom bathroom had a stoppage. If we took a shower, it wouldn’t drain out and if we tried to use the bathroom it would go into the shower. I put in a claim request with Home Shield online. The website was user-friendly and Frontline came out. The contractors were knowledgeable. The service from Home Shield is good but the customer service sucks and they need to come up with a better way to replace appliances. I had a claim for my microwave and the tech said that they have to replace it. I went to the claim to pick out the microwave. All the ones that were free were not available and the ones in the $60 tier are available. I chose four of them and it charged me $61 for each one and none of them were available. My microwave still hasn't been replaced.

My air conditioner was not working so I entered a claim with American Home Shield. The initial call was on the 4th or the 5th. A gentleman came out and he replaced the capacitors. They were sort of working again, but the unit wasn't blowing cold. I then put in another request on the same claim. A gentleman came out and he put gauges on at this time. He said the Freon was low. He was gonna check for a leak somehow but did not offer to refill the unit or make it cold. He said somebody would get back to me. I called again because nobody got back to me and this was on Wednesday. I called again and still, nobody has gotten back to me. I still don't have an AC working. I have a window unit but I have central air for a reason. Needless to say, I'm quite unhappy. At this point, I really don't want anybody to get back to me. I kind of want my money back and I'll move on. I'm also kind of wanting to cancel my American Home Shield warranty.

The contractor's knowledge base and professionalism were very good. My microwave is working now. American Home Shield has been timely and courteous.

I was having backup in my bathroom and kitchen sinks. Submitting a claim to American Home Shield for a repair was an easy process. They sent Ray Stovall Plumbing out and the techs who came fixed my problem. Having AHS has been a great idea. Repairs on appliances and systems in my home are extremely expensive and I think their warranty very much worth it. I'm happy with Home Shield.