American Home Shield Reviews

After submitting the claim claim, the tech came after three days. He said he didn't have a part and then the next day, he came back and fixed it. The claims submission was very simple but when there are parts needed, the contractor said that they need to get approve from American Home Shield. So, that’s why it takes one more day. Also, the $100 fee is too expensive.

I've had to use AHS a few times and I've been happy with the service. I called recently for my AC. The condenser outside wasn't working. I put my air on and wondering why it wasn't cooling off in my house. I went and listened and that wasn't running. Comfort Pros was here the next day, and they fixed it. It got hot out, so I was happy. The tech was polite. He did good down the basement, but most of what he did was outside.

The power panel on my fridge went out so I didn't have ice or water, or any kind of monitoring for the fridge itself. American Home Shield picked the day of the visit, so I just picked the time that was convenient for me. The contractor showed up, and no issues. The dude was awesome. He replaced the fuse. And then, he ended up replacing the whole panel. AHS is one of the best ones I've ever worked with. My experience has been exactly what I expected it to be and they are responsive.

Submitting a claim is easy. I just go online, select what’s wrong and my payment, and everything is saved. Also, AHS doesn't charge me until after the people come. There was a time when my house got flooded, my husband was laid off from work and I just had our youngest child. In the middle of all of that, our hot water heater went out. I called AHS and the techs checked the heater. That was almost $4,000 or $5,000 we were gonna have to pay, but American Home Shield replaced it.

The dryer was making a squeak and the first guy who came took everything apart and put it all back together. He put a new part in and it was okay. Then, all of a sudden, it started to squeak again. So, I called American Home Shield back. This poor man came out and the thing would not squeak. When the drum rolled around, it would not make a noise and he didn’t know what to tell so he suggested that the next time it started squeaking, we could record it. The problem is, I don't know how to record on my phone something like that and my daughter hadn't been around. So right now, it's squeaking a little bit maybe once in a while and then goes away. As far as I'm concerned, Sears did what they could do and I'm happy with AHS. Whenever I call, they respond right away. I've suggested them to other people I know.

We had turned on some pipes that lead to the outdoors in our basement, and there was a leak. So, we filed the claim online to American Home Shield. Then the plumber called us right away and scheduled an appointment. He was here on time and fixed it. He was a super nice guy, super friendly and helpful. The company that came out was super great. Everything was easy, so I was happy with everything.

Sears came out and we showed them where the stovetop was. They asked us what was the problem going on and we explained to them that the lights were flickering on the stove and it wouldn't come on, it wouldn't stop flickering. We had to turn it off at the electrical box. They asked if we could go and turn it on. The technician took the top off and went into the wiring thing, and then said to us that a couple of things was wrong with it and they would have to order parts. He went on to say that they would be back in touch in x amount of time, which they did. They were extremely professional. Then, everything they said they would do, they did. We received emails within the time frame explaining what was going on, that the parts would be ordered.

The tech that AHS sent out didn't have the parts to replace two thermostats, but he went out there to the air conditioner and replaced the compressor. He said that it had more compression in it and that it would make my air conditioner work better. But it wasn't the same size as the original one. It was smaller and he had to put a tie on it when he put it in. I was concerned because I believe that when you change a part, you put back in the original part. Other than that, he didn't take that long to replace the compressor, then it was about a week later that he had what he needed for the two thermostats and he came back to replace them. Now, everything's working fine with the air conditioning and thermostat. It also seems like it is working much better than it was before.

The experience with the American Home Shield is long and tedious. They come at the end and they provide what they promise. However, you have to be on the phone for at least eight to nine hours with them and speak with four or five different representatives. I called and they sent Glyn’s Appliance, who was phenomenal. Then, AHS sent me an email. I called them up and told them that my machine was stackable. They only offered GE and I said that I have a Whirlpool washer on the bottom and a Whirlpool dryer on the top. So, I have them stacked. After a little bit of negotiation, she acquiesced and she said that it was not a problem. She was very nice at the end and she gave me the Whirlpool. After that, somebody called me and said that they would install my new machine.

A fuse on the AC was blown. I just called the number and American Home Shield took the information and they told me about my payment that I had to make for the contractor to come out. The service from whoever American Home Shield sent out was pretty prompt. They had the fuse to replace it. You don't have to worry about being delayed when it comes to getting things fixed around the house quickly with American Home Shield.

My hot water heater was leaking and my washing machine had a cracked spinner thing in the center. The hot water heater guy had the part with him and fixed the drain valve on it. Then, the washing machine guy diagnosed the issue, ordered the part and was back in two days. Having AHS is beneficial. It doesn't cost that much a month. If I have an issue, it pays for itself. I recommend them to everybody I know.

A technician came to the house for the dryer that was not working and we were not here. I was rushed to the hospital. My husband called him later that evening and talked with him the next day. He was very caring and sorry for us. My husband was very surprised. Sometimes, some guys wouldn't care what happened. The technician set up a time within the next three days then came out and took care of the issue right away. With a home warranty, I like having good and referrals when something goes wrong and services right away. I also like always having somebody that knows what they're doing.

I thought my dryer didn't work, but it ended up we just needed a 220 outlet. The contractor had it, but there was only 120 coming in. So the tech fixed that. The dryer works good and there has been no issues since. I also had a plumber come out and fix a leaky drain under sink. It was plumbed wrong, but American Home Shield didn’t cover that because there was a missing part. But I still got the service through the company and even though they didn't cover it, it was still quite cheap. So it's a lifesaver already. It was real easy to submit a claim. I just went online and told American Home Shield my issue and went through the steps. Then I got a phone call and it was all hooked up. I'm enjoying the service.

The contractor came out right away and fixed the issue and gave me options. I was very pleased. They got my appliance working. The companies that American Shield send out were all great. I never had a company that I didn’t like. But whenever I would call American Home Shield with an issue, it's always a different company that they called. It would be nice if they had a database that told them who they had dispatched previously and try to stick with the same company.

The locksmith did a good job. He gave me same day service and he was so professional. He really knew what he was doing. There had been some mishandling of the locks of that they used and he was able to repair them as well as rekey them, so he was really, really good. Today, I called in for a red tag gas line. Once I got the vendor name, I immediately called them. They said that I needed to call American Home Shield back and have that expedited. I had to call back the plumbing company to get it expedited and the plumber is supposed to come tomorrow and I hope I'll be able to get service back on tomorrow evening. It was very easy to communicate with American Home Shield. I'm very pleased, so far.

AHS gave me a new ice maker and it was very easy and fast. I'm just not happy with the people that they sent out. Initially, the washer people weren't going to come out for 10 days. I called AHS back and they were very receptive. They gave me to another company because I needed someone out right away. That contractor came twice. He said at first that I was putting too much soap in a washer that I've had for four years. I made him come back when I put no soap in it because the spinning cycle wasn't getting the water out. He said, "That's just how it is. Nothing's broken, everything's working." Clearly, something was off in the spin cycle because I've had my washer forever and I can't wash anything. So, I got a second washer outside, an old-fashioned, used one that I'm using for anything bigger than a few pieces of clothing because my washer won't spin correctly. My washer is still broken and I'm not happy. I probably gonna cancel the service.

The claim person that took my request was very polite, very concerned, patient, and listened to what I had to say. They gave us the information and followed up until it was completed. They kept us abreast of when the technician was coming. We could follow him, know what time he was coming, what time he arrived. They followed the procedures. Even after, they followed through. It was a unique experience. I am completely satisfied. The technician was on time and he assessed the situation and didn't take him long to do it. He was very knowledgeable of the unit and he took care of it immediately. He had a part he had to get. He went, came back and informed us. He kept us abreast of what was happening and fixed it. That's the best that I have ever had at that place since we've been there 20 years.

When our air conditioning was not cooling well, I went online and submitted the claim to American Home Shield. It was easy and within minutes, I received a text reply and an email reply that United Air Temp was selected as the contractor, and that they would reach out. They did not respond the same day, but they came the next day. United Air Temp did their analysis and diagnosis and found that the capacitor for the AirCool condensing unit went bad. They replaced it. Everything started working. The technician was personable and professional. I would recommend American Home Shield.

I thought I was having an issue with my AC that was leaking from a spot that it wasn't supposed to be leaking. But when the technician came, he showed me that it wasn't that it was leaking and it was a metal copper hose that was coming out of the wall that was too close. He proceeded to do an AC checkup on the AC to make sure that the Freon was perfect, and then he noticed that the line in the inside that throws the water out was dirty. So, he unclogged it. AHS is a great company. They've fixed my AC, washer, dryer and refrigerator. They're great when it comes to doing maintenance and things that are simple. When you put in a claim, the process of trying to get a bigger thing will not be that easy to do.

American Home Shield has a simple claim process. It's just sometimes there are some issues with trying to get the right person who can take care of an issue the first time. When there was no power to our dishwasher, we had an electrician come out. He said that he couldn't do anything because he couldn't move the dishwasher to get to where it's supposed to be. We tried to get a plumber to do it but the plumber said that that was not his specialty. I actually call American Home Shield and tell them the issue over the phone. That way, it's clearer to them. But maybe it's just the communication between them and the company that they send out. They should make sure that the people that they would be sending out understand the issue and that they would able to do the work.

As far as being able to go online and file a claim, AHS made it easy for that. You have to pay upfront whether the issue is fixed or not, and they do that whole 30-day thing. I had to call American Home Shield three weeks ago for my washing machine and they fixed it. But prior to that, I had an issue with my dryer, and I paid them whatever it is that they charge. The guy came out and stayed all of five minutes and couldn't figure out what was wrong with the dryer. He told me if it happens in 30 days, to record it, and he would come back. The dryer didn't do it again until the 36th day, and now, AHS wants to charge me again. I want to keep them, but then I don't because it's not worth it paying $110 for something I could have probably paid 60 bucks for. So, my feelings are a little mixed.

The refrigerator was not working. AHS sent out a tech who got it fixed and he did a great job. Our problem though is American Home Shield because they initially denied the request for service and it was very difficult to deal with them. We had to get our real estate agent involved. And we have another problem now. We paid extra to get our pool covered and we had some leaks from the pool pump recently. I sent in a request online four weeks ago and we didn't hear back until we called AHS. They said they'd have to find a pool plumber and a pool company and it took a long time to get a contractor lined up.

I broke a trunk for a casserole. I took it out of the oven and put it in the sink. Without thinking, I turned the water on and the thing just blew up. That happened to be the side where the garbage disposal was. I got out as much glass as I could. But I wanted to make sure that all the glass was out of the garbage disposal so that's what the contractor did. They made sure that that was cleaned out. I also had a problem with the microwave and they came out a couple of times. But I have other insurance as well. I use AHS as a backup.

The technician came in, fixed the issue and explained the problem to me. He did a good job. Initiating the claim with American Home Shield wasn't an issue but there was a delay once the claim was issued and sent to the local company, and this particular company reaching out to me. I envisioned that once I made the claim, I would receive some type of contact from the company themselves as opposed to me trying to contact them and not getting a response, and then finally getting ahold of them.

My water heater started leaking and when I submitted the claim, it was quick and fast. The contractor was out the next day and it was approved and repaired within three days. American Home Shield replaced the water heater but I paid $520 out of pocket because they told me that they had to bring it up to code. I also had a claim for my washing machine. The belt had broken. The contractor came and replaced it but I did not have to pay out of pocket for anything. Another claim was for the plumbing in my bathtub. The piping on the inside was messed up. The contractor assessed it and fixed it. I just paid my $100 deductible and none out of pocket. AHS is fast and efficient. The monthly payment is reasonable and I like them. I told my neighbors about them and three of them signed up for it.

Honest Repair came out to replace parts in my washer and dryer, and now both machines are working fine. The tech came out one day to inspect then came back out within the week to do the replacement parts. All my services with American Home Shield have been outstanding.

The washer would not advance all through the cycles. Whenever we filled it up, it just stayed in the same place. It didn’t move. That was what really made me call. Then the agitator was really off, too. It wasn’t moving around a lot. I was disappointed that the technician didn't have the part on the truck. But he said he had to order it. It took a while to get the part, but I was calling American Home Shield and they said it was on order. American Home Shield is good to have. I did three service calls with them on the same day, with plumbing and the washer and a maintenance thing that they offered. I like them so far.

My hot water heater was broken. The techs diagnosed it and had it fixed. It was really good. I've had two separate claims with AHS so far and their timeline is very fast. One of them was fixed the very next day. We just had to wait a couple of days for a part to come in. Every time I've used the, I've been surprised at how easy the whole process has been.

I had my washer wasn't working, and then they also came out for my dishwasher. CD’s Appliances Repair is probably one of their best ones for appliances. Unfortunately, it takes a while with the parts. The lady over there in the CD’s Appliances Repair office would check up on the parts. She gave me a realistic estimate. I would call and she would check. She would provide feedback. They always picked up their phone. The last part for my dishwasher got put in. But there was a leak so they put in for me to get a replacement. So that has been already handled. Then the washer was fixed.

I used the website to submit the claim to American Home Shield and it was just a click on my phone. They contacted me within that day. The guy is waiting for a part to come in for the washer and replace it. Hopefully, that does the trick and we’ll be good. But other than that, everything worked well. It was easier than I expected and I plan on using AHS again soon.

The guy who came for the dishwasher did a good job. He had to replace the seal in the door and my dishwasher doesn’t leak anymore. American Home Shield is awesome.

I had a great experience with D&D Appliance but we're not completely through with the process yet. I haven't gotten my check for the appliance but up to that point, there has been no problems. I got a quick response from American Home Shield as well as from D&D. They came out and submitted the results to the insurance company. The company responded quickly with a decision on what to do and we have a new appliance in our home. Then, assuming we get a check within the three weeks that they promised, I'm totally happy. It was a straightforward process.

I called AHS when I had a continuous leak in my downstairs shower. They explained to me whether or not this issue was covered under my policy, which it was. They also explained who would be getting in touch with me and gave me a time frame. I was given 24 to 48 hours and the contractor was in touch with me within an hour. We set up an appointment and they came out. I was afraid they wouldn't be able to help me because my plumbing is the original for my home which was built in '79. But the tech was able to fix the issue and I'm totally satisfied. I would highly recommend AHS. This is my second go-around with them.

We used American Home Shield a long time ago and they were great. My wife and I were in the Real Estate business so we were always approached with competitors all the time, but AHS seemed to be the one that took the best care of us. So, when we bought a new house up in Oklahoma, we decided to go back with them.

The technician was so kind. I forgot that he was coming. When he called me, I wasn’t at home but he waited for me. He came in and he looked at my microwave, and he told me what was wrong with it. He ordered the part and then he told me he would call me when it came in. He called me when it came in and he made an appointment with me. I wasn't at home when he was on his way there. I told him that he could come back another day but he said that he would wait. He waited for me until I got here and he fixed it and he left. He was very professional and he did an excellent job.

I filed a claim online and the tech had to come out twice. It was a complicated problem, but he figured it out and got it fixed. He did a good job. The first year with American Home Shield was pretty bad. They couldn't answer the phones and they couldn't get anybody assigned. But now they answer the phones a lot faster, and they're pretty quick to set up the referral. My only complaint is that the price went up quite a bit this year.

American Home Shield was awesome, especially when our air conditioning went down. They ended up replacing the whole unit. It cost us $300. The process was really good. When we had a claim for the garage door, the tech that came out was fine. He said the issue was the springs and the woman on the phone told me that American Home Shield covers springs, so I paid the $75. But they didn't cover it so I paid him about $200 for the springs. Then the very next day, the garage door wouldn't go up and down properly. So he came back and the issue was the gear in the garage door opener. So he replaced that.

For some reason, I used to get somebody from the Philippines when I used to call American Home Shield. But now, I get somebody from the States who understands what I'm talking about and has a different sense of urgency and understands my needs. And that was great. We normally submit claims through the app or on the web but after the claim goes through, there’s no way to look at previous orders or what you paid. There's no way to get a history. I need some receipts for my record so that’s something that AHS could add to the service. My appliance wasn't repairable and AHS was able to replace it with another one which was close enough to the model and the specifications of the unit. That was with Mr. Appliance, one of the best appliance services that I had. They were awesome, professional and clean. I liked them. Even if I didn't have American Home Shield, I will use them.

My issue with my exhaust fan from the kitchen was addressed directly and very fast which we liked. You should go for this warranty. It's the best experience for us always.

A young plumber was here a couple of weeks ago when I had problems with my toilet and he fixed that. Then the next week, he came back and fixed a plumbing issue in the kitchen. He was wonderful. The first time he came, he knew what was wrong. I told the lady that I spoke with at the company that I had broken the attachment that went to the inside which had something to do with the handle that you flush with. When I told the tech that I broke another one of those, he said he heard what happened, so he brought a metal one because he knew a plastic one wouldn't do it and I'd do it again.

The contractor had an appointment and they didn't show up. By the time I realized they weren’t coming, I called and they were closed. The next day, the rep called me immediately and they were rained out. Reliable Mechanical Services did good work but they didn’t communicate. Somebody should have called. I worked in the service industry and if our guys weren't going to show up, we called people. That was my biggest complaint. But I never had a problem with American Home Shield. The communication with them was very good. We had a dishwasher they couldn't fixed and they replaced it. I was satisfied with the timeframe. I realized, in this day and age, things aren't coming the same day and sometimes, not even the next day. But it was within a reasonable length of time.

The garage door wouldn’t close. I called American Home Shield and they sent out Garage Door Experts. The technician contacted me the next day to say he’d squeeze me in if I was available. Then he came right out and knocked it out. ​The technician had to reset the safety laser and he fixed the problem. The whole process was about two days. I've had American Home Shield since I've been in my home and I haven't had any problems.

I had a clogged drain in my most recent claim but I’ve had it before. It wasn’t the same plumber that was sent but they knew exactly what it was and took care of it. The claim was done online and there were no people involved. It's easy as long as what you have done matches their choices. It's when it doesn't quite match the choice that it gets a little quirky. But there’s a number you could call. I have used American Home Shield off and on, and the most major thing were those related to the air conditioner. I'm in Houston, Texas and it is very important but they don't pay for everything and there's always a little fine print. But overall, the peace of mind has been good. I haven't had any issues with them and they hold up well under scrutiny.

I submitted the oven door claim a month prior to it being resolved. The first guy American Home Shield sent told us, “We had to order a special part. And the part would be delivered to their office.” And then, once it arrived, he would come and install it at the end of the month. The end of the month came, but then he never showed up. When I called to inquire about why he didn't show up, AHS said the claim was closed for some reason. I said, “I need someone to still resolve this because it never got resolved. And I paid for the service fee already. So, send someone over ASAP.” So, AHS sent over a second technician. That technician came in, looked at it, got a screwdriver out, made an adjustment, and fixed the door without having to order a special part. The second guy was great. Got it resolved the same day. But what was the deal with the first guy? And why did get canceled? None of it added up.

When I turn on the stove, it would just go up to the highest it would go. I thought its thermostats were bad. The technician came out and looked at the problem. He informed my wife that some parts were gonna have to be ordered. He said he'd let us know and reschedule as soon as the parts come in. As soon as the parts came in, he gave us a call, came out there and had it put in, and everything was good. American Home Shield has a good list of contractors that they work with. It's nice to know that we got somebody on our side that if we have something break down, it's not gonna cost a whole lot of money to get something fixed. They are there to help us out.

Something inside the water nozzle where you turn the water on and off apparently stopped working and I couldn't get the water turned off completely. It was leaking. The vendor, Greenway Home Services, changed out the valves and everything in there. It took them less than 15 minutes and it was corrected. Submitting a claim to American Home Shield is a simple process. I do it all online but I have to follow up with whoever they assign to make sure that they've got me on the schedule and when they'll be out. Unfortunately, American Home Shield sends it out to different vendors. So, you're at the vendors' mercy as far as their schedule goes. American Home Shield doesn't have any control over that part of it.

I called American Home Shield's 800 number for the hot water heater and they said that they would get in touch with me. When I found out who the contractor was, I called the guy that came out to my house before. Then he was there the next morning and fixed it. I love American Home Shield. But when I had a repair for my AC unit on November of last year, I still haven't gotten it fixed. The tech that came out one time has cancer and he's been going through chemo. I love him to death. He's done work before. But I'm afraid that my units gonna quit working. I've had to turn the AC on and it makes all kinds of weird noises. I'll call him and find out what's going on, and then if I'm not satisfied, then I'll call the customer service. It's frustrating because I've been waiting since before November and I've had to deal with all of this.

The serviceman was very helpful and prompt. He did everything exactly like he said he was going to. He told me that the refrigerator had a design flaw and he put a new part in that he said would fix that, so everything's doing fine. Everything went as expected. Also, American Home Shield performed as expected.

My water heater busted and flooded one of my bedrooms. There was a thing there to turn the water off to the water heater but it was almost frozen. My husband was afraid he was gonna break it totally and we would really be in bad shape so we had to keep track of it through the night. I got a call early the following morning from Bud Hypes Plumbing and we discussed the problem. They had all their guys scheduled for that day but one of them came down and turned the water off for us. Then, they brought everything else in the following day. They brought in a new water heater and took the old one out. They were very courteous and very nice people. We really enjoyed the experience.

The issue happened on Thursday and we contacted American Home Shield then. They said they’d get us an emergency contractor by 10 o'clock. That never happened. On Friday, we called again. That was when they said somebody would be with us on Monday. Alfred A Mousley Plumbing was out here on Monday, clipped the pipe and told us that it couldn't be fixed. They walked out and didn't give us any paperwork or explanation. They always did a good job except for this time. They just cut the pipe and left us with no water. Before they got here, we could turn the water on, take a shower and shut the valve real quick after we're done or used the water. As long as you shut it off, that pipe would stop leaking then you'd have to bleed the system out by turning our faucet so there was no water in there. Now, we just have an open pipe out on the floor. We've been going to a hotel in order to be able to have water to shower.

There was a leak in the sink. I submitted a claim with AHS and it was very easy. Then, the tech who came out was very good and very friendly. He explained to me what was the cause and what was the solution. Everything's fine now and there's no longer a leak.

Nocona: Any experience that you've had with American Home Shield.

I appreciate AHS sent Island Breeze to do our air conditioner. I was pleased to find out that company donates part of their income to veterans. I thought that was a good idea. The old unit couldn't be replaced so American Home Shield replaced the old unit. AHS was pretty good. It's a little slow at times, trying to figure out what they’re gonna do with an appliance. But once we get started, it seems to work pretty well.

Aurora Appliance was great. It was the same one who did my dishwasher and my dryer. The technician was awesome. It doesn’t matter when you submit a claim whether you do it online or you call a customer representative. Online is easy to do and very simple. American Home Shield has a user-friendly site to use and when you call a customer representative, they go above and beyond what needs to be done. When I see family members having problems with their appliances or anything at home, I always tell them that if they had American Home Shield, they wouldn't be going through this. I signed my sister up in Texas and I kept telling my friends that I've been with American Home Shield ever since I had bought my place and not once had I had a problem.

The washer was not draining and it was just making noise. It wasn't actually washing. I filed a claim online with AHS and using their website was really easy. I did my thing, paid my deductible, then Reliable Appliances contacted me. They were fantastic. The guy that came out seemed very knowledgeable because he went straight to the problem and made me look like an idiot. Apparently, washers have filters on them that can get clogged up with dog hair and you should put the thing back so that none of the water would fall out of the hole. I wouldn't have known that if he hadn't told me. He opened it up and showed me the clog that was in there. He said he'd clean the filter then he set it all back up and now, it works absolutely fine. He also said that if I called him by myself, it would have been 150. So I made out.

I was 100% satisfied with my recent claim experience with AHS. Everything was beautiful. The garbage disposal was broken and it was replaced. It was fabulous. The tech was in and out in very little time and did a great job. I've used AHS for years. I'm also a realtor and I recommend them to my customers.

I want American Home Shield to be there when I need it. When I had an electrical issue with my fan, they gave me Bradley as the contractor. The fan is old and I had to have some parts ordered for it. They had to come from California. They were hard to find too so the repair took a couple of months. But when I got them, Bradley came out and put the parts in with no problem. My only issue with American Home Shield is they put you on hold a lot of times and I don't want that. They should just answer the phone when they are supposed to. There should be easier communication.

I've had American Home Shield in the past, and I've had good and bad luck with them. I gave them a shot again and my recent claim was for a dryer. They resolved it. So far, everything has been fine. However, my past experience was not so good. They delayed getting an air conditioner fixed for almost four months in Florida, when it was 95 degrees and 95% humidity in a rental property. So, I was not overly happy. That is why I left them.

The dial on my dryer stopped functioning. I could turn it and hit Start, but the dryer wouldn't start. The contractor came out and they replaced it with a good one. The tech showed me where it has a knob that comes out that's flat on one side and round on three quarters of the sides. The knob just slides on. The one that wasn't working was busted. He replaced it with one that had a metal thing that slid on to the sleeve and it works perfectly. American Home Shield has always been great when I've called them. I'm very pleased with them. People need this kind of coverage.

The contractor said my AC had a bad compressor and they had to order the part. They told me on the 7th it was four to six weeks. When I spoke to American Home Shield a couple of days ago, they verified, sent an authorization and it was four to six weeks for the part to come. The claim process is timely for everything else. But this time, the four to six weeks is ridiculous. Other than that, for the yearly contract, AHS has a pretty good price.

I've always been okay with AHS. But right now, I'm a little disappointed because I've been waiting for a dishwasher for over a month already to be installed. I reached out to them twice already. It hasn't been resolved and I always get forwarded to the maker of the dishwasher, whoever is going to deliver it or send it and we don't get anywhere. I've been put on hold for over an hour. I feel that AHS needs to take care of it, and they need to tell me it's going to be delivered on such a date. But they're trying to push me to talk to the company and I don't like that. But with the plumbing issue that I had, the plumbers were very good. They did a great job and gave me several options.

If we got to call for a repair, we normally had to wait sometimes up to three weeks before someone came out to us. And with American Home Shield, it was four days before we had someone out there. So, it was rapid response and I liked that. The tech said the coolant was low so he put some more anti-freeze in. He cleaned up a few of the lines and checked the HVAC system and gave us a couple of recommendations.

The air conditioner was frozen, and it overfilled. The water came into our garage because of it. I made the claim at 5:30, and the tech was there by 9:00 AM. The lines were clogged and he had to blow the lines out. I had a wonderful interaction with him. My experience with AHS has been pretty good so far.

The contractor came out several times to fix my dishwasher but they couldn’t fix it. So American Home Shield paid for a replacement. I got a Lowe's gift card from them directly to purchase a replacement, and Lowe's no longer carries the brand I want. I can use the gift card for Lowe's for something else. But then, I've got to pay out of pocket for the dishwasher that I want that I have to get somewhere else. It's kind of a pain, but that's fine.

The AC unit wouldn't come on. When the contractor came out, they said the issue was from the wiring. It almost backfired and caught on fire. Both of the technicians jumped away and then they submitted a claim. But I didn't get any feedback on what needed to be redone. When I called about it, AHS said that the claim was denied. But I thought the replacement of the unit was covered. I didn't get any paperwork telling me what was going on. I did get a follow-up stating I had to pay for $2,000. But the two guys that came out were okay. They were professional. They let me know what was going on. But I thought they would have wrote that in when it had backfired.

Green's Appliance did the repair of the ice maker on my refrigerator. But after that repair, we noticed that we had a water leak and it was coming from the refrigerator. So I had to call AHS back about that. I've had American Home Shield for a while now and they dispatch the people in a timely manner. This time is the one that's been the longest though because water leaks don't stop and wait for the repairman to get here. They got someone scheduled, but they're not scheduled to be here until Monday. So, I'm dealing with the water that's constantly leaking in my kitchen.

The compressor froze up on the air conditioner and the tech had to defrost it. Then, he did a tune-up and it started up. He was professional. I had an issue though with American Home Shield two years in a row with the billing. There was a mix-up with the account and then, I renewed last month. But they started calling me after the expiration date, asking me to renew. When I talked to them, I made it clear to them that I had already renewed and I didn't understand why they were calling me. The payment went through my account but on their end, they showed that my account had been cancelled for whatever strange reason. But besides that, as far as the service goes, I've been happy with it. I do not have to worry about finding someone to go out and take care of the problem.

My fan was continuously on even if I turned off everything. I made a claim with AHS and they sent Smith Company out. The techs did well and they were able to solve the problem. The service was quick, too. Other than that, the reps at the call centers that took my calls to AHS were patient enough to help me. But some of the companies that they send out are not expert enough to do the job. I had an issue with a certain HVAC company. We were freezing already and it took almost a month to wait for them. The technicians were not diagnosing the right problem, so they kept coming back. I asked them to check again then they got this material, so we waited for this material. And when they already installed the material, the problem was still there. So they had to check it again. All in all, AHS should select companies that send competent technicians.

I haven't had a problem per se with American Home Shield, with the customer service or them handling things when I need things to be handled. However, I don't think American Home Shield is worth the money. So far as our need and what the policy offers, it doesn't financially seem to work with us. It seems like the stuff that we need never is covered. We kind of feel like we pay for something that we don't get. I had one experience where a contractor came in and didn't fix what the problem was. It was too much of a hassle for me to even call back and rectify the situation.

My washer was giving us a problem but it wasn't the washer itself. Where the washer sits, it's not stable enough. I thought the noise was coming from the machine itself but it's the flooring. The tech gave me a couple of ideas how to go about it. He also noticed that the door with that white plastic around it was building up some sort of hard water stuff and he gave me a lot of ideas about how to clean it up. Plus he advised me not to get that big tumbling or the big vibration. Clothes should be put in there equally, like t-shirts with t-shirts, jean pants with jean pants, towels with towels. This way, you don't get a vibration. It's really worked. Everything was perfect. I was pleased with the assessment and the workmanship.

The vendor never reached out to me. The tech said he called me but did not leave me a voicemail. I called American Home Shield and they were very helpful. The rep told me the claim had been closed out due to no contact and reopened the claim. AHS was awesome. I've been very happy with them and I will absolutely renew the policy next year. I've now used it twice and it has more than paid for itself.

We have seven policies with American Home Shield and we use it all the time. The response time is within 24 hours. Then it’s within 24 hours when somebody comes out. They fix the majority quickly and get out. I recommend it to everybody.

The contractor was very professional. They called in advance and then came when they said they would. I would recommend them. I’m completely satisfied. Take care of your American Home Shield policy.

I had some issues with our fan in the bedroom and a few of the outlets didn’t look safe to use. The contractor was fantastic. They even did some things for us that we didn't put on the website when they came out.

I switched over from another warranty company and enrolled with American Home Shield about 2 months ago. When we called them for a claim, a tech came exactly when he said he was gonna come and everything was A-plus. We’re very pleased.

I've had American Home Shield for a pretty long time and everything has gone very smooth with me. I generally just dial the number and they say it's gonna be a wait, but most of the time it’s not. The contractor did what they came to do, and they were very courteous, polite, and efficient.

The first service we had was last year when the refrigerator wasn't working right. American Home Shield picked up 90% of the cost for a brand new refrigerator, which was perfect. This year, I had an issue with the microwave, and the tech took two minutes to figure out what it was. He ordered the parts and then came back a week later after the parts arrived. He fixed it and all done. Recently, there were two problems that the Sears tech was dispatched for. One was that the microwave stopped working. He diagnosed it and there were three switches that he replaced. Then the dryer wasn't functioning correctly. He told us how to change, how the exhaust was working. I was very pleased with both things.

The tech that came for the summer checkup on the unit was professional and explained everything. At the end, he had to do some extra work on it and it ended up having to be serviced. I had to pay an additional 75 and it was very quick. He got in touch with a representative from American Home Shield. The representative called me, collected the payment, and the tech got to work. Everything got taken care of. When we bought this house, the owners set us up for the basic plan. American Home Shield offered me an upgrade which was $150 more. When I finally called to get the upgrade, they told me that I couldn't. I did that in a month after I bought the house and they said it was too late. When I renew next year, I can add the extra services.

K&B HVAC came out to fix my air conditioner that wasn't working. There was only one technician, and he was pleasant and quick. This is the first service call with AHS where the contractor didn't come out more than once. My microwave needed to get fixed, and it took three times. One person said it was a part, and they came back and said it was something else. Then, AHS sent me another company that fixed it. Outside of that, if you call AHS, it's pretty fast. You can schedule a service online and have somebody usually respond within 24 hours. So, that's the good thing.

My central air wouldn't run. I called and made an appointment then American Home Shield took out my $75. They said I could call the contractor if I wanted. I just left a message ‘cause they were busy and then the next time I checked my tablet, they already gave me an appointment for Friday. The tech came and fixed it. After that, he showed me the part that was broken that he replaced. It looked like a little burnt up, sad looking can. Then it’s not a new unit and so I don't know what it's supposed to sound like. He checked everything before he left. He just said it's running. Well, I got my air and that's really important because if it’s gonna break, I want it to break before it gets red-hot outside. Overall, I would recommend American Home Shield. There's a gentleman that works for me from time to time. He's a contractor and he said that it's a good arrangement to have American Home Shield so I wanted to keep getting it.

Tropical Pools was wonderful. The repairman called me within the hour and I've never had that experience before. He told me to send a picture so he could see exactly what was wrong. He showed up the next day with what he needed to fix the issue and within less than 24 hours, everything was up and running. However, I haven't had a refrigerator for four weeks now. The compressor has gone out of it so American Home Shield said they opted to replace the compressor versus replacing the refrigerator.

I went online and just made the request with American Home Shield that way. It was super easy. The guy who came for the rekey was nice.

American Home Shield is excellent. They have been good at answering and taking care of my needs. I had no problem with the contractor that came for my garage. They were very prompt. They called me, asked for service and they were here the next day. The tech was very patient. He explained to me that the springs aren't covered under my contract and I understood that. He did the repair, so I was okay with that because it was just me not knowing that the contract that I had didn't cover the springs.

Everything went well with my claims with AHS. I used the service four times in the past year and the technicians that came over were very professional, very courteous, worked well with them and the jobs were done right. I would certainly recommend AHS. It's worked for me. The only downside was that, on two occasions, I called for different services and I had to back out of the program I was in and resubmit it again instead of just staying on the same site and then just clicking if I had another job to do. If there was just a quick way to just go from one request to another with the same call or the same online entry, it would be a lot better. But otherwise, the service is great and the selection of technicians was good.

The water faucet coming out of the bathtub was stuck. The plumber who came out had all the tools. He knew what he was doing. He finished it up and left it clean. He did everything it was supposed to be done. I would recommend American Home Shield just based on the timeliness and the actual contractors they were sending out here. So far, there's been one guy that came here a couple of times for a dishwasher and refrigerator, icemaker. There have been one or two guys come in for my AC. The guys that American Home Shield is using are pretty much five-star contractors. Submitting the service request is too simple. You log in and do the service request. Then most of the time, a contractor or somebody is assigned within or less than 15 minutes.

The service is very easy to use, and everyone is very professional. The tech that came out for my appliance issue was very good. He was very communicative about what he was doing and the timelines. He got it done pretty quickly. American Home Shield's claims process works well. When I have a claim, I just went on to the website and then, there's a bunch of categories there. I select the category that's closest, then typed in a brief description, and hit submit. After that, I’ll go with the confirmation, and then someone will contact me. We’ve used the service a few times. If something isn't working or breaks, it’s easy to get it fixed without having to worry about myself getting parts or having to do the fix myself.

It was pretty easy to submit the claim when my dryer wasn't working properly. AHS got somebody out here, and then he said he was going to order parts. Then I got an email saying they couldn't get the parts, but it told me to go ahead and order a dryer. So I ordered a new dryer, and they delivered it. I don't very often have things break down, but when they do, AHS is pretty easy to deal with. My experiences with them were all smooth.

Our upstairs pipes leaked so technicians had to cut through the ceiling to get into the pipes. They did what they needed to do. But the work is not done yet as I still have a hole in my ceiling and in my wall. They're supposed to send somebody out to drywall it. The only thing about the whole experience that I had an issue with was the length of time to get people to come out and work on my house. I reported this claim initially in February and the technicians finally got the pipes fixed two weeks ago. And it takes another three months to get the hole in my ceiling and my wall fixed. Other than that, everybody that I talked to on the phone as well as the technicians were great.

The guy addressed the situation well. It’s something with the shower. When he was here, it wasn't a leak. But when he left, it was a leak. So when he comes back, I’ll let him know what I think it is. But all in all, he did a good job as far as putting a hole on my ceiling to see what was going on. It was a simple process. I'm a first time homebuyer so I didn't know that when you call for something to get fixed, that you need to tell American Home Shield all at that one time instead of calling for each individual thing because you would have to pay a deductible each time. But other than that, everything is fine. I should have also educated myself a bit better as well. I could have as far as knowing how it goes with the claims.

We've had several claims. One, our air conditioner wasn't working and it was 80 degrees. The guy didn't even respond to us for about 10 days so that was unacceptable. It gave me poor taste. Also, the dishwasher took four months to fix. We also submitted a claim for something else, and it took months to fix that as well. With our recent claim, the dishwasher stopped working. It was easy to tell American Home Shield it was happening, but we didn't get it fixed for months. They said that they couldn't get the part. I don't know if it's who they're hiring, or for the price they're hiring, or they're getting the cheapest help they can get. In the end, they're getting the money, but we're not getting timely service.

There was a capacitor on the air conditioner that was out. I called American Home Shield, and the claim process was good. I'd recommend AHS. We haven't used it a lot, and when we do, most of the time, it's been on the air conditioning. It's been fine every time. It's been a good experience.

We've had American Home Shield for a few years. It seems like they split the contract into different sections. If I call for the washing machine and the stove, I would have to pay twice because I would have to have two people come out. But when we signed up for American Home Shield, they said, "Try to save it, if you can. One service pay for one call, you can fix two or three different items." We tried to wait until we get two or three items and do the claim as American Home Shield recommended. That way, we're not wasting our or the serviceman's time. When we tried that last time, the rep said we could do the refrigerator, stove, and something else but we couldn't do the dryer. It would have to be a different service call.

The refrigerator was not blowing out, so the tech put a fan on. But it’s doing the same thing again so that must not been the problem. So I called and he was supposed to come back Wednesday next week. But when he was here, he was very polite and professional. He was good. So far, Home Shield has been good. If we didn't have it, it would cost us much more than what we pay to have the appliance fixed. But sometimes you got to wait so long for them to get somebody out, especially the summertime when our air conditioner broke down. So we just got a new air conditioner.

I wanted a spring setup for my air conditioner and when I submitted a claim with AHS, they got right on it. They set up an appointment with a service company then the tech came out and took care of it. He knew what he was doing and I had everything ready for him. He went to work, got it done, and was out of here. Twice a year, I request service on my furnace and the AC. And twice a year, AHS takes care of it.

When I bought the home warranty from AHS, they said it would cover anything from the time I purchased it on. But they denied the claim I made on the air conditioning. There were three other units that I made claims on and I didn't understand why they weren't covered as well since it wasn't my fault that they weren't working. So, I've been talking to the person in charge of claim denials. In the meantime, I have replaced two units. The tech they sent out gave me an estimate of $30,000 to replace the two, which I thought was excessive, and I was able to get them both down for $9,300. So I wanted to be compensated for part of it at least and AHS just said no because I had already gotten them replaced. But you can't rent something if it doesn't have air conditioning or heating. So I wasn't very happy with the whole situation. American Home Shield should have paid for what they were going to pay for as per my contract with them.

I'm having a problem with my electrical board of the pool. It's basically the control panel that controls the water pumps, the heater, filters, the salt cell and everything. I finally got around to having a tech be sent by the company and he said that he needed to replace that electrical board. One of the readings on the malfunctioning electrical board says no salt cell power. So, the electrical board is bad. It's not sending power to the salt cell, which is one of the dozens of things that the electrical board does. But since the words salt cell was in the tech's report, American Home Shield is refusing to cover it, even though I'm clearly covered for electrical and this is clearly the electrical board that needs to be replaced.

Description of Complaint: I have been with American Home Shield for last 18 months. I pay them on time and in return I get nothing back. I have a rental property where the A/C stopped working. I called AHS for help. They assigned a contractor. 3 Days later the contract came out randomly without any notice. The HVAC guy from AHS said the condenser is shot, and cannot be repaired. After 3 days I call them to see how the situation will be handled. The Hvac guy says they are waiting for a new condenser to be shipped from AHS.

I have always loved American Home Shield and have used them for years. However, on March 3, I contacted them because my dishwasher was having issues. They sent someone out. He ordered parts and came back out to replace the parts. Still didn't work. The same contractor came out 4-6 times, replacing various parts. Finally they said they could not fix it. They sent another contractor out. He could not fix it. They sent a new contractor out, who has been out 4 times. It is now May 11 and my dishwasher still doesn't work. I have had several different contractors coming out, several different times. All this time, I have to deal with taking off work, and calling AHS many times, they will never let me talk to a supervisor.

The light that the contractor sent by American Home Shield repaired hung down from the ceiling and there was a big gap where it was supposed to be flush from the ceiling. They said they couldn't, but they didn't have any caulk with them at the time. So, they put some silicone, but the silicone didn't work. It looked like almost an inch and a half gap from the ceiling. That was when we asked them to come back out and take care of that, which they did. They did a good job. Because they explained the way the hole was and the wood around it, that they couldn't get it up any higher. They made a sincere effort to do it and they did the best they could.

I've always had American Home Shield. They did a great job on the latest service. Having AHS has been beneficial to me. If anything goes wrong, you're covered if you have a home warranty. It's important just like car insurance, health insurance or life insurance. It stinks having to pay monthly, but when it comes down to it and something bad happens, just like we pay for health and life and car, it becomes valuable.

The first time that I used the service was better than I expected. My daughter was able to meet with the person that came over the first time. She took my instructions, but she forgot to mention a segment. We kind of waited until there were multiple things wrong with the dishwasher. But unfortunately, she only mentioned one. The guy was nice enough to take the other issue and included it. At that point, it was a third trip out and he corrected it. I was appreciative of that. I would definitely recommend American Home Shield. It was recommended to me and it was something that I decided to act upon. I was very glad that I did. It was a good first experience.

We had an air conditioning problem and I was calling American Home Shield every day asking what was going on. They told me that they didn't have the parts. It took five days to even okay some of the parts and then they still needed one of the parts. Then they texted and said that they would get a part on Monday. But that would have been over two weeks with no air. So I called an air conditioner guy and he drove over the same day. He said he had the part in his truck and he fixed my air conditioner. So American Home Shield had us in 91 degrees for nine days without fixing it. I am not happy about.

I've had some issues with some contractors in the past, but when I file a request, the same company that usually works out for me comes out. Sometimes it may delay my service a day or two more, but it's been okay. Recently, my sump pump wasn't working correctly. Brick Street came and they were able to fix it. They've been in the house about three times and I'm very pleased with their service, so I request them when I have a plumbing issue. I'm satisfied and I'm usually getting my issues resolved with American Home Shield.

The first gentleman who came in was looking at my microwave and he was too short. I had to give him a stepladder to look at the problem. He wasn't being very detailed about it so, I didn't appreciate his service. Then, I had a young man come out here to look at my dishwasher. He said it needed to be lined and he also made the statement that it was too old. He said that they would probably fix it or replace it.

Two of my friends got AHS and they said that when they had a problem with their pools, the repairs were covered. AHS sent JWC Pool to them and they both loved the tech. They said that he was great and that he went above and beyond. At the time, I just put in a pump and it cost $800. But with AHS, $800 would be one service for the year. So, I signed up with them and got the contract for 1,200. After I did a couple of things to make sure I liked it, I took a contract out on my second home.

The refrigerator freezer stopped working, and they ended up having to replace the whole unit. It took two and a half weeks to get the unit but everything has been working fine so far. American Home Shield has given a satisfactory service. The claims process is pretty good. But a problem here in Augusta is that we're so small and we don't necessarily have service people that are nearby. So it sometimes creates a problem for getting somebody out here.

Submitting a claim to American Home Shield is extremely easy. But there is a trick. If you submit a claim and you don't know what's wrong, just tell them what the problem is and not what you think it is. Because the claims are submitted based on what you tell them. For instance, I had water coming into my basement, and I thought it was a leaky pipe. It wasn't a leaky pipe. But if I had just said, “I've got water coming into my basement,” they would have suggested how to go about fixing that or what the next steps were, as opposed to me just saying, “I need a plumber.” I did that. And I was like, “Oh, that’s my fault.” And not only that, but if you speak to somebody and you have more than one thing wrong, it can all go on one ticket as opposed to submitting separate tickets.

The tech that came for service was very professional and nice. I had a stoppage in the bathroom and also in the kitchen. The water wasn't coming out properly. He knew what he was doing and he did it and didn't take long to do it, that was fabulous.

Having AHS gives me peace of mind 'cause we're on a fixed income now and we have a brand-new home. So, everything is new within five years. It's just good to know that if something goes wrong, we have it. We recommended it to two of our neighbors and they've already signed up. We made a claim recently and the technician came out and checked everything. There were several things that were wrong that were causing the problem and he repaired them. It was the ice maker was freezing up and not producing ice, and then it would make this really loud sound periodically.

The washer would not go into agitation mode. I filed the claim online and Sears came out. They put in a new part in the washer. It works fine now. But it took too long to get the part.

My air conditioning unit was not cooling. The tech had to order parts and then he came back after a week. But my unit broke again and we're waiting on parts again.

Something was clogging the drainage, and the contractor was able to twist it and it's working now. They did good. When I had a claim for my washer last year, I couldn’t find a washer that was within the budget that American Home Shield had given me. So they have to keep up with the current prices for that. I had to add an extra $200 from my pocket just to get the washer that had the things I was looking for.

Sometime last fall, the upstairs unit stopped working. It would still be blowing but it would be blowing hot air. United Air Temp came out on numerous different times and replaced several different parts. The system seemed to work. We had an actual winter in Florida so we weren't running the unit as much. United Air Temp started having to come back out because of the same issue we had. We had the unit set for 78 and it was 86 degrees. I called AHS and had to pay another service fee. United Air Temp replaced the same item that they had replaced in the fall which felt was a little weird. But I can only go by what they tell me because they're "the professionals". That seemed to be a fix for a few days. But the unit stopped working again so they had to come back out and replace some T21 hard kit because they were thinking it might be the compressor. They've done a couple of different things but had to come out again.

The fan is set to off, but it would come on randomly throughout the day. American Home Shield set me up with whatever that company was. And then, there was a guy who called me. They told me when they were coming out. It went smooth. We had one guy come out. My wife was there and he explained it well. The guy changed the filter, did a couple of things, but it didn't solve the problem. I put something to have them come back. I was able to meet the guy. And we were up in the attic. There was a little switch. He explained this is a feature that they put into newer homes where it vents in outside air randomly. If you have it on, it just vents in outside air in, just to keep pressure in the house. He fixed it. He flipped the switch and that was it. It was a good experience for us.

The plumber was here when he said he would be and did good work. We have pumps attached to the water heaters and one of them had rusted through and started leaking. We had to turn off the pump there, had to get a whole new pump and installed that. It took a little time to get the part but he was good about getting it in as soon as he got that. We also called out the furnace folks to repair a solenoid and they were fantastic as well. I'm glad we went with American Home Shield.

We've had a few different plumbing issues with our downstairs bathroom and Pipe Down Services came out for a clog. With the home warranty, home repairs that could be major are very affordable. That $75 fee is very nice when it comes to large projects that I don't have time to deal with myself.

I've always had very good outcomes when American Home Shield helped us. So I will always try to have them.

Purchased a home owners insurance policy for a home purchase in October of 2020 and have had several issues with items in our home that were advertised to be covered under the home owner insurance policy, after calling to make the service request American Home Shield proceeded to inform us that all the items fell into different categories and each one would require a $75 dollar service fee.

Updated on 05/14/2021: Please see my previous review. Robert says he will get back to resolve issue, but there is no Robert. The company replied quickly on this site, and I responded as well. Guess what, no call or follow up. Just another disappointment and lie this company is known for.

The contractor came and installed what I asked for and didn't have any issues. I like the convenience of having American Home Shield instead of paying full price for stuff. If you have a house that was built in 2000 or older, that $50 a month is a small price to pay instead of paying $7,000 for a HVAC system.

American Home Shield called us, they explained most of it, and the customer service is good. The gentleman we talked with when we initially bought our house was knowledgeable. He was honest and that's what I like. Our washer broke and the tech said, "Hey, maybe we'd get you a new washer." It would cost too much to fix it. So I have my new washer and thank God. It's smaller but I don't need it to be huge. My kids are grown now, so it works for me. It's a trusted brand and I'm cool.

The tech that came out for the AC was the nicest guy. He checked my son's room because it was really hot. He said it was because of his gaming equipment. But everything else was fine. He did the summer checkup too. I also asked him in case my air conditioner goes out, what would I do. He said that they would come out and repair it. They would try and try to fix it before I had to have a new one. Everything I've had with American Home Shield has been great. I can't afford not to have them. If my refrigerator went out, I couldn't afford to buy a new refrigerator.

The tech was friendly and seemed to be sympathetic to me. He was exactly as I expected him to be. He figured out immediately what was wrong, went on the roof and checked the unit on the stairs, as well. He fixed the issue and left. Submitting the claim was quite easy and it was fast. It hasn't always been that way, but I don't have any complaints this last time.

The tech explained everything that was wrong and he was very good. But I'm disappointed that American Home Shield does not offer more credit when Freon needs to be put in the air conditioner. Two years ago, I had to spend $300 on Freon and evidently, there was a leak that was never fixed. Now, I had to spend another $500 to put more Freon. American Home Shield gave me a new air conditioner and they never offered me the choice of upgrading it so I wouldn't be faced with the high cost of the Freon. Other than that, they've done everything I've needed them to do for me.

I'm very pleased with AHS. It's been a blessing to me. I haven't had any difficulty with submitting claims. Everyone has been very kind to come.

The water dispenser was making a loud, ugly noise and was not dispensing the water properly. It would come out in spurts. It was so loud that people in the household thought it was like a machine gun going on. Within minutes of me filing a claim, American Home Shield sent me a text telling me who was going to call and within an hour after that, the servicing agent called, set up a time and came by well within the timeframe. He looked at the dispenser, told me he would need a part and that when he received the part, he’d call me and set up another date. That was exactly what happened. While I had him here, I asked him about some other issues with the refrigerator and the fact that the racks don't stay up in the freezer. He looked at it, and he told me that it looks to be a design issue. In terms of the issue I called about, it was handled in a very expert way.

I had two toilets that were acting up and I put the issue in online to American Home Shield. It was responded to with a text. They reached out to DNS Plumbing and because I didn't have any patience, I called DNS Plumbing in the morning to see what their schedule was. They were easy to work with. They came out and replaced the toilets. The co-pay or the visit fee is steep when you add it to the monthly fee that you pay American Home Shield. But I get it. Everything has gone up in price, so I'm good with that.

A front aisle of my stove was out and GE was doing it. They told me since they had replaced that thing, I was supposed to use their warranty so I went to use theirs. When their repairman came out, he said, “No, that's a separate issue. You gotta cancel that ticket and redo another one.” I did that and this was the beginning of March but I had an appointment for March 29th. I was out of my stove for about a month and a half. When I called to verify my appointment for March 29th, they said I didn’t have one. They canceled that appointment. When I called American Home Shield, they switched me over to FNA Appliance Repair and I was fixed within five days. I've been with American Home Shield the last five years and I only used them a couple times but it's been a great experience. It's a must to have a backup plan. If you get one of these major repairs, what would cost you at American Home Shield for a year could cost you that one time.

There was a broken fan in the rental house and they replaced it because it couldn't be fixed. That was the first thing that's ever been replaced. They usually just fix something.

There was water underneath the sink. We ended up having to change out the faucet then we had lots of blowers in the house to dry out underneath the sink. The contractor pulled out the dishwasher so they could dry behind it and I need somebody to come back out and reconnect my dishwasher. I contacted American Home Shield yesterday and they said somebody would call me but they have not. But I have peace of mind having American Home Shield and I'm very satisfied with them.

Somebody came and looked at the unit and claimed that there was a water sprinkler, they damaged the unit. But I don't have any water sprinkler next to my unit. So somebody is going to come in a week to look at it and give me a second opinion. I'm not really satisfied with the services from American Home Shield. One time I wanted to change my garbage disposal, they gave me a different size of garbage disposal.

There was one service for plumbing that got a little expensive, so I didn't go with American Home Shield. But there's been two air conditioning problems and it's been a different air conditioner each time as well as a different tech each time, but they all did great jobs. They were in and out of here in five minutes and fixed it very quickly.

I had two appliances that needed to be serviced. GE didn't do multiple claim requests at one time so they ended up not doing it and we got the claim transferred to someone else. I highly recommend American Home Shield. I have never waited longer than maybe two days to get someone to come out here to fix whatever was broken. They're very prompt. Most times, the contractors even ask can they come early if someone cancels which I really like. Everyone that has come out has been very professional all the time. They always clean up after themselves.

I had great services in both of my houses from AHS. Recently, a tech came out and fixed the AC. I also had a claim on my refrigerator that was leaking water, so something froze up. A young man came out and took care of that. And now, everything’s perfect. All in all, I’m glad I switched over to AHS because I was with another company before. I was paying the money, then when something would break down, they wouldn’t fix it. Then, I had a technician come out to fix my door and he told me about AHS. I called them right then and got hooked up. I’ve been happy ever since and everybody’s been really nice.

The tech was professional. He wore a mask and was super friendly. That experience was okay. But I'm having some difficulty with American Home Shield now on another claim. There was a problem with a washer and dryer. It was an ongoing problem and that was solved. So, for having to deal with that for so long, they gave out coupons, which was for two free service calls to have to use. I used those. Now, they're saying that there's a fee due.

The dryer started making a horrible screeching sound and was rocking. American Home Shield got it dispatched out and we got a call from the company right away. They got it scheduled for the very next day. They weren't able to fix it that day because they needed to order the part but they were back in three days and got it fixed. The claim was addressed great. Requesting service from AHS has gotten easier. The last couple of times we've had to call them, we've had a repairman out quickly. So we've been happy with the service from AHS. It pays to have the warranty. People will see it as a monthly cost and think it's too much, but we've been able to keep our older appliances. I understand from the servicemen that the older appliances are better built and you don't want to get necessarily new ones if you can, at all, avoid it. We've been able to keep our older appliances going with the warranty program. So, I recommend it to anyone.

Nussbaumer Plumbing has been out a few times in the last few months. One reason was to replace the garbage disposal that was acting up. They ended up having to replace it. I asked if they would need to come back and order the garbage disposal. The technician said, "No, it's here." I had a new disposal in 20 minutes. The technicians were very nice and professional.

American Home Shield is usually quick about service requests. I normally get a call back. With my plumbing, what they did was perfect. The company that came out was wonderful. However, my dishwasher has been broken. I've been waiting for a month now or longer. AHS ordered one part for it, it came in a week and a half, it's still not working. They're trying to find a motor now, which is the stupidest thing because the dishwasher is old. It would probably be cheaper for a cheap dishwasher than a motor. I'm waiting on that. I haven't heard a word back from anybody. I even raised my deductible to $100. So they came out and I've got nothing back on them.

The AC wasn’t working and the two guys who were here were very good. I didn't have to pay as much for the claim so that was an advantage with having a home warranty.

American Home Shield was good about the claim except for the waiting time. It took almost a whole month to get parts for my refrigerator this last time. I’ve yet to have my refrigerator complete because they're still waiting on an icemaker. Aside from this, I also have a claim for the stovetop. But I would recommend AHS especially for people who work away from home. We have unexpected things at times. So, it’s peace of mind that you have that coverage in case something happens.

We availed of a tune up service and when I called the number of AHS, I got a return call within a short time. Then, the people that I've contacted called me and told me to set up an appointment. The tech who came out was very punctual and he did what he said he was going to do. He said he checked the unit, the compressor, and the fluids, and he did an excellent job. The only problem I had was that day, my wife was having open heart surgery, so I didn't really get to spend a lot of time with him. But he was very quick and it was a great deal.

My water heater was leaking and I saw it was a really good opportunity to do a claim to American Home Shield. It went pretty good. I understood everything. The guys who came knew what they were doing. They were really good. They're really good professionals doing what they were doing. They replaced the water heater. They installed a new one. I paid like $650. I'm pretty satisfied overall.

A week after I bought the house, I noticed that water was coming in the basement. So the contractor came out and they prodded the sewers and then they redid the pipes. When they redid the pipes, the water was backing up into it but they fixed everything. They came back out twice but it was repaired within a week.

My experience with AHS is going well. I just had my washing machine fixed. They had someone come out and fix the machine, and then it's working fine. I also had a claim for my water heater, but with that claim, I ended up paying $400 out of pocket for it because my water heater was more expensive. Also, when I first started, American Home Shield was only $60. Now, it's close to 70. Then, the service fee was only 75. Now, it's $81.

The first service agent came out, evaluated the condition of the icemaker, said that they would need to order the appropriate part and would return to install it. The new icemaker was installed this morning but I would need a couple of days to evaluate whether it's operating at its supposed capacity or not. The service from the contractor was excellent and I would recommend American Home Shield. They have lived up to my expectations and promotional material, and I have had nothing but positive interactions with them.

AHS was good and the technician who came out was great. The microwave was spinning, the light was on, the humming noise was there, but the food did not heat up. The technician ended up fixing that. He ordered the parts online then once the parts were at his place, he came and replaced those the same day. I was very happy. I like the whole process. I didn't have to spend too much time chasing after people.

The contractor came right away. It was just a leak in the pipe. It's a hidden leak and the repairman found it right away. He had to fix underneath the sink. He changed the piping out. He was very good and nice. The repair saved me from probably getting a busted ceiling and it saved me money and aggravation time. I recommend American Home Shield highly. I talk about it all the time.

I usually do my claims online and American Home Shield would get back to me in a couple of days. The process is fairly easy but I wish they could send the same technician out for a repeat callout. Other than that, most of the technicians have been here on time, were professional, and took care of the problem. Technicians came out when I had a problem with the extractor and they fixed it. American Home Shield is worth the money and homeowners should get it because one cost of repair can cost a lot of money.

My washing machine stopped full of water and it wouldn't do anything else. I called Lowe's Appliance and told them that I was filing for my warranty and asked if they could come out that day. The tech said they could come out first thing in the morning. So I called American Home Shield and told them that Lowe's Appliance said they could come out in the morning.

We have a fridge freezer, the fridge is on top, the freezer is on the bottom, and the freezer was causing ice to collect and it was becoming a challenge to use the drawers and close the freezer. We called American Home Shield and they gave us the list of providers first. While I was on the phone, I Googled and when I saw the stars that were associated with the review, I asked them to send me someone else. So, they sent me this company. They were very easy to work with.