American Home Shield Reviews

I called American Home Shield first about my refrigerator. The guy from the first company was supposed to come to my home. They did not come into the house. He told me to just take a picture of the serial number to the refrigerator and he would order the part. But I never heard from the company for three weeks. A month later, my refrigerator was still broken. So, I called the home warranty company to tell them that I had been waiting for a whole month and it still was broken. They kept giving me the runaround, saying that they had to take it to a higher level and somebody else would have to approve for another company come out. Eventually, it got taken to someone that could approve for a second refrigerator company to come out. They came out and fixed it almost on the second visit.

The AC is really old and it is taking a long time to cool down the house. It hasn't been dripping. But the technician said it was gonna need to be replaced soon. He said something was clogging it and he cleaned it out. But he couldn't see the bottom of the pan. He told me to call back if it kept dripping after 72 hours. But I've been checking it and I didn't see it dripping anymore. I love Home Shield. There has been one thing after another that has been going on and I've had to call Home Shield so many times. I had two claims in three days and they’ve been really good. For a home warranty, I'm really satisfied with them.

My wife goes onto American Home Shield and puts claims in and then someone gets back to us. Air Link has been out here about six times over five years and they're very good. They come and the issues are always fixed and they don't have to come back.

I called American Home Shield to let them know that I had an issue. There was stoppage in the sink. The first time they sent somebody out, that was fine. I spoke to the plumber and he said to me that because I have a pedestal sink, it's kinda restricting him from snaking the entire pipe. I told him I would have to have it removed but I would have to talk to my insurance company. He said it was not a problem and that he'd write something up. When I received the correspondence through email, it said that my claim couldn't be approved due to a restriction. I already knew that the restriction was the pedestal sink so I called back to talk to somebody about that a couple of days afterwards. They told me that according to my policy, the service couldn't be authorized because my policy did not cover it.

I had an air conditioning issue and AHS dispatched Liberty Heating & Cooling to my house. They did an evaluation, determined that it was the compressor and then they came and did the work. They ordered the compressor, got the work done, and then they tested it and they ran into some problems. They checked and one of the final things that was wrong in the whole thing is that the breaker also needed to be replaced. It was popping. Liberty called AHS. AHS then dispatched, which is part of the same claim, Olde Time Electric. They replaced the breaker and the system works perfectly. Then my air conditioner is fixed. I had to pay for the Freon based on whatever the contractual obligations that AHS had versus what I had. I paid that directly to Liberty Heating & Cooling.

We couldn't get the outside spigot for the hose to turn off. It kept on drizzling. The contractor was here the next day and replaced that. Now, it's working. It was very easy to use American Home Shield.

American Home Shield is responsive but there are some follow-up things that I struggle with. I've been with them for years and I can see where there has been cutting cost on some things or rules have changed. But the garbage disposal was disappointing. The plumber said it was jammed hard and I don't know if he submitted what he needed to submit to American Home Shield 'cause I didn't really get any clear resolution. I called him back but he wouldn't fix it. He said American Home Shield wouldn't cover it. Calling the company back, I was put on hold and someone was supposed to get back to me. I called again the following day and it was still hours but nobody answered. I went ahead and got my garbage disposals fixed by somebody else at a cheaper price than the plumber recommended to me.

I went online and submitted the claim, and then Home Shield called me within an hour or so. The contractor was in and out in 30 minutes. It took him longer to drive here than it did to actually fix the AC. Apparently, I was also low on Freon. It's now significantly cooler in here than it was prior to the AC breaking. Everything went smoothly for the most part.

I had a water heater claim with AHS that Super Plumbers came out for and everything went like it's supposed to. The techs were good people. The day I filed a claim, they came and did the job. They looked at the unit and said it wasn't any good. Then, they came out a couple of days later and fixed and replaced it. There was extra stuff that wasn't covered that I had to cover, like the faucet and getting the unit up-to-code, but it wasn't a lot.

I had a ceiling fan in the bedroom that had come detached from the ceiling and it was gonna fall. The contractor came in and they identified the problem real quick. They told me what American Home Shield would cover and what they didn't cover, and they fixed it. They put a new box up there and reattached the fan. We were through in less than an hour. They also had their masks and gloves on. They did an excellent job.

The air conditioner fan wouldn't shut off. The contractor did a good job. They wore masks and we didn't shake hands. The service with AHS worked real well so far. The warranty has been very beneficial. Submitting the claim was easy, except for this last time because their website was having problems. So I had to call which took a little longer because I had to wait forever for a representative. But once I got them on the phone, it was great.

We were kinda doing a little remodeling and the drain was old and dilapidated. We filed a claim for a new drain and the contractor called me to set up the appointment. They’ve been great. It was a great experience with American Home Shield.

I was noticing that there was water leaking underneath the sink. My daughter said it had been leaking for a while. I called American Home Shield to have someone come out to fix the thing. Someone from Crystal Clear Plumbing came, took care of everything expeditiously, and worked great. He did everything while he was here. Apparently, the pipe that was soldered, when he grabbed it underneath the sink, it kind of deteriorated. It had rusted so badly that it needed to be replaced. But it's working perfectly now. Whenever there's been an issue, American Home Shield always had somebody that could come out within a day or two and take care of the problem. It's been fantastic and I've been very happy with it.

The condenser of the AC wouldn't come on so the fan would just blow warm air. I submitted online my request and then within a half hour, I got the name of the repair company, and then I could contact them directly or they could call me and we schedule a time for them to come out. Comfort Connection came out and repaired the AC. They replaced a part and it worked for about five days. Then I called again and they came out and determined it was the compressor that was bad. However, I'm not gonna go ahead with the repairs at this point because it's going to cost about $1,000 out of pocket to fix the problem because the warranty doesn't cover the Freon.

Sears came out for my air conditioner. Before I had them complete the work, I got an authorization number and they said that everything was covered and they would reimburse me. And I haven't heard anything and I haven't gotten my money back from American Home Shield. Every time I look at the website, it just keeps saying that it's been processed. I have sent them emails, but they're not answering me.

Tech Pro has been out three times. They came out again today to get the door open so we can get our clothes out 'cause they've been stuck in there for like a week. There were multiple codes coming up and you couldn't unlock the door. You'd have to unplug it, let it sit for a while, plug it back in then you could open the door and you'd have to restart it so it would drain. He changed out a switch that tells the pump when they're empty and when not empty. But that did not fix it.

The part that allows the ice to fall down into your cup in the refrigerator door and pull that ice down rotating enough. It took a while for the contractor to get the part then get back. But I don't think that's American Home Shield's problem or the problem of the people that fixed it. Once you order a part at this particular time with everything going on, you don't know how long the part's gonna take. It took about three weeks to get it fixed because of having to wait. I was not without ice because I would have to open the refrigerator door, stick my hand down in the ice maker, and pull ice. That was not sanitary but I had to do that to be able to get my ice out. But now it's working fine.

The blower was broken so the heater wasn't producing air. The contractor let me know they had to order a part. Once they got the part, they called me and told me they were gonna be out to repair it. I was satisfied with the service.

American Home Shield is great. We've had several claims. The most recent was the AC unit. The process was fine. The first time the contractors came, the AC just wasn't cooling. It was when we were having a 105-degree temperature. The second time the contractors came out, I thought that there was a malfunction with the thermostat not working properly. But he said it's all working properly, it’s just that the unit's just not big enough. AHS's response is within a reasonable length of time. It's not like I'm calling somebody and I have to wait a week. They send someone out pretty quickly and I'm really happy with that.

When we purchased this home, American Home Shield was part of the purchase agreement. Upon the first warm spell this summer, we decided to try out the air conditioning system. It was blowing just warm air. Obviously something was wrong. It wasn't tested fully during the home inspection because that was during the wintertime. We have the home warranty so we decided to go through the process and put a claim in.

My recent claim with AHS wasn't as rapid as other times. I had to contact several times to get some results. We live in Carl Junction, Missouri, which is a bedroom community outside of Joplin. They had a company out of Nixa, Missouri, which is south of Springfield. It's an hour and 45 minutes from here. It just seems like they could have found someone closer. The company that they hired wanted to charge us almost $1,500 for extras on what they did to our air conditioning system and all they did was replace the air handler. We're not sure if it's really fixed or not. So we had to pay $480. After last year when they came out, we had to put $300 worth of Freon in.

My microwave wasn't working and I did a claim online to American Home Shield. They said that the contractor was gonna call me at a certain time, which they did. Then, they scheduled an appointment with me. A’s Appliance was good and made my microwave work. Everything has been performing much better since they came out. AHS makes my life easier.

The air conditioning went out on a Friday and I explained to AHS that we had somebody in the house who really needed oxygen. So they switched me to another company and the other company wasn’t open. Initially, I lost the original appointment which was gonna be Monday. But I eventually was able to get that back. That was the only good part of it all. But there was a lot of problems getting through and reaching AHS. It was a mediocre experience.

The technician who came for my garbage disposal was on time and he fixed it within a minute. He gave me a warranty for it for so many days and he’s coming back today because it started leaking. I’ve had American Home Shield off and on. This time, I’ve had them two years. I do not have any difficulty with submitting claims but at times, I know that there are places closer. I have always wondered why they have such faraway places for a service. I believe in using local.

I have one of those new thing with toilets where the innards aren't like what I grew up with. The inside looks like a rocket ship to me, and it wouldn't stop running. We couldn't figure out what to do. We didn't know how to fix that. So, we called American Home Shield for a plumber. The contractor couldn't come the day we called, but they came early the next morning. They fixed the problem, and it only took them like 10 minutes. They did a good job. They were professional and nice, and they put booties on too.

I've always had a pleasant experience with American Home Shield. I spoke with a representative about my air conditioning unit that wasn't getting cool and they were perfect. I was told the contractor will call me within 24 hours and it happened like that. The guys were great though they came out about three times before they finally got it fixed. They put something in backwards the first time. Another guy came out but he did something wrong. He finally came back and fixed it.

All in One Appliance Repair came out for an appliance issue. They diagnosed the problem and found that a fan blade broke and for some reason, the motor ceased. They had to order a new motor with a fan blade. The initial visit was on Friday and they came back the following Monday with the part and fixed our appliance. The timeframe was no inconvenience at all. It was very professional and everything was great. The technician was also wearing a mask. We had American Home Shield before in our previous house and we also called them on a plumbing issue. They got both issues fixed. It's great. Everything regarding the claim process is very simple. I go online and do it.

Our recent claim with AHS went well. It was for the pump that was not working anymore. The contractors came in and fixed the issue. They also were very prompt in calling me back. So I was happy with the turnaround time. The technician was also wearing his mask the whole time. So far, I feel satisfied with American Home Shield. The whole thing was seamless. The interactions were good too. They told me what was gonna happen, who I was gonna get a call from next. Then they also gave me a number in case I wanted to contact the contractors.

Filing a claim seems pretty simple, straightforward, and efficient. We do it online, then follow up with the contractor. One of the things that are positive about the experience is the contractor answers the phone, they're responsive, and usually able to get out within the allotted 24 to 48 hours. It seems like AHS picks a high standard for their contractors and we haven't had any negative experiences with two or three of them that we've worked with.

My garbage disposal was leaking. I called and put the report in to American Home Shield. They sent Little Big Plumbing and everything was fixed pretty quickly the same day they came. Having AHS has been convenient for us.

Certified Tech was sent by American Home Shield for an AC issue. The gentleman that came had fixed the issue. The only thing is I wish somebody can come on weekends. When I called them, the response was he would love to come but he doesn't get paid his weekend hours. But he came on a Monday morning at 9 o'clock. Right away, he knew what was wrong and fixed it.

The refrigerator part wasn't cooling. I called American Home Shield and they got in contact with the vendor. When the vendor came to the house, they explained everything on what I needed and what was gonna happen. They had to order a part. I like how they already scheduled my next appointment, because sometimes they will wait till the part comes, and then they'll schedule it. They were confident that the part was going to arrive before the appointment, and it did. They were very professional. It was a good experience overall.

It was very easy to submit a claim with American Home Shield. I called in, I talked to someone and they gave me the reference number. Then, I called the company. I called AHS back and they said they had just submitted it to the vendor, and gave me the vendor's name and the telephone number. They said that I would get a text. I got a text. I called the vendor and they asked me what would be the time that I would be available. They gave me an appointment date.

American Home Shield is pretty good. They're pretty effective. I recommended it to my parents and they're using it now as well. We did a ticket online when our AC wasn’t blowing out any cold air. An Air Connection tech came out Monday of that week and fixed the AC. It went good. Everything is perfect now.

I had American Home Shield a long time ago. I had a previous home warranty company that I was dissatisfied with so I changed and went back to American Home Shield. I’ve had them since February. They have responsible contractors. We had a gas leak so the plumbers fixed it but we had another claim and we couldn’t even understand the person that we were supposed to be talking to. He was in Puerto Rico and he did not even have access to the claim. He was very nice but he was not able to respond to our issues at all because he couldn't access the information. AHS is in a business and they would answer your claim but it would be on the cheapest side possible. They are better than average but they’re not great.

I had friends that had AHS and they were very happy with it. I got AHS because things break and they're very expensive. It pays in the long run to have a warranty. I put in a request online recently with AHS and the website is good. They sent me an email with a date and time and asked me if that was okay. So it went fine. A guy came out and looked at it. He ordered a burner or the head but then they sent me the wrong one. When I called GE, I thought he'd just switch it out. But then they told me they didn't make the burner anymore. So I called American Home Shield and talked to somebody and he was gonna get back to me. He called GE. When he called back, they were closed. "We could go Monday." So he said he'd call me on Tuesday but I never got a call so I called Wednesday. I got a 60-minute wait.

We're very satisfied but the only problem was to get ahold of them. It took me forever to get ahold of somebody to talk to and put the claim in. But after that, everything was fine. When somebody starts to call for a claim, you push the button if you wanna file a claim and it takes forever for somebody to answer the phone. Sometimes it would take 40 minutes. I had to call three times before I was able to to talk to a human being. Other than that, the service they provide is wonderful and professional. I've talked to my brother about signing up with them because he's with some different company.

We had an air conditioner go out. Submitting a claim to American Home Shield was really simple. We called in and they assigned a contractor that we had worked with before. The contractor was great but we are having a problem with AHS who is trying to deny the claim. The contractor is not sure why Home Shield is denying the claim so the techs came out and took more pictures to send back. They also asked AHS to reconsider the denial. Other than this experience, we have always had a positive experience with Home Shield.

I wasn't too happy with the first group that came out for the AC unit because they came out about three times before they even did anything. Then I asked the guy if he could fix it. He told me that he could but he didn’t have time. I asked him why he would come out here if he was not gonna fix it. The guy was kinda rude and ornery but the second group that came out was wonderful. They also had masks on. But the AC is still not cooling and it’s still leaking water to where my floor is buckling now. I had wood floors in my house. I have a hard time getting through to American Home Shield. I called the AC guys back and I called them about six times, and still no answer.

The toilet in the master bedroom was leaking. It was constantly running. The contractor came in and replaced the elements in the tank. There were no issues there. Then he came upfront in the kitchen. It was draining slow. He went in, removed the pipe and then used the snake to clean out the drain, and put it back together. It's now working great. The technician was friendly, professional and on time. When I call AHS, they're pretty responsive. However, over time as they got grown, it's taken a little longer to get somebody on the phone. But I can submit the claim online and that makes it even better.

Our HVAC system was not pumping out enough cold air. South Placer came, checked it out and told us exactly what the issue was. It wasn’t a repair but more of an education of what we were missing from our system. The rep checked out the vents, did a diagnostic and said it’s working. We were happy about it. They did a good job. American Home Shield came with the house and I like that everybody shows up on time. The recommended vendors have been good.

The top of my stove started with a little crack and then it exploded basically there. The crack got worse and worse. AHS sent someone out and the guy just took pictures. Two days later, I followed up with AHS to find out what's going to be the next step. They said they're going to replace the stovetop. Then I told them that I was also experiencing some issues with my refrigerator as the freezer would not open up. It was just basically hard and not moving. They said they're gonna send someone out. The person who came out did the same thing. He took pictures and said he couldn't find the manufacturer number so he left.

I love having American Home Shield. I've had them since I’ve owned the home and they’ve given the best service to me. I have the full coverage, so it covers everything. I switched to another company for one year based on someone else’s recommendation and it was the worst mistake I ever made. After the one year, I'll never go back again. American Home Shield is the best company that I've witnessed. I had one along with them without realizing it and I definitely prefer American Home Shield over anyone else.

I used the online portal to submit an AC claim and it was really easy. Century Heating & AC came out and they were able to repair the unit. It's been working great, thankfully, because right now, we're in the wildfire area on the west coast. We've been having to run it just to help clean the air in the house because it's awful. Home Shield has been great for everything. We had never had to use it after a couple of years of having the service but suddenly, in 2020, everything started to fail and they've been fantastic. I've been very grateful to have them. My dad even got them, too, earlier this year. He had a lot of AC repairs last year and I told him I have this program that if anything happens, they cover it. I tell everyone I know about Home Shield.

My mother has been with Home Shield for years, but she canceled hers. And when I moved down to move in with her because my father passed away, I just put it in my name because I was paying the bill. So, she has been Home Shield for the longest, but then I just took over. Recently, Mike's Clean Air came out for our AC and it was awesome. It was a compressor that went out. Our AC working now works fine.

I had called for two different issues. But I took care of the most important one, which is the water heater in the garage. The technician from Anywhere Plumbing and Repair worked with me because I got off later from work, and he allowed me to be his last client. He came out and was very professional, nice, and sanitary. I had two other companies before and American Home Shield does a lot better. They're easier to maneuver and they have flexibility.

The first time Lake Plumbing came out, it was for a leak on a faucet. They had to come back and fix something on one of them but it's working fine. The tech was a very professional guy. It's easy to file a claim to American Home Shield and have somebody come out to fix our issues. It's very convenient and practical. The only ones I'm not too thrilled about is the appliance people.

Sears sucks and I'm glad I switched to American Home Shield. American Home Shield’s better because their pricing is better and they do more of the systems. They do not just appliances but also electrical. So far, so good.

I've had a couple of things with Home Shield and one of them was a claim on a dishwasher, which magically started to work all by itself again. But when I submitted the claim, Home Shield gave me a vendor that would handle it. The vendor apparently doesn't work on that type of dishwasher and didn't contact me about it. I've been waiting for a week to get the dishwasher issue handled. I called American Home Shield. They said, “Oh, well that company apparently doesn't handle the type of dishwasher that you have.” I said, “Well, would have been nice if you reached out to me and let me know.” On the other hand, when the garbage disposal didn't work, Home Shield sent A & S out. They then came and put in a garbage disposal. It was straightforward.

Our water heater was busted and we had to replace it. The website was pretty simple. Once I ordered the service, I got an email with the contractors and called them immediately. I had a busted water system and I didn't wanna wait on anybody to call. It took a few days for Siris Plumbing to get out here but the service was good. They replaced the whole water heater. Everything has been perfect since and it has helped by providing hot water. It was easy to claim and get it fixed with American Home Shield.

We're satisfied with American Home Shield. Recently, Sirius Plumbing came out for a handle that was replaced but was not sealed properly so water got into the walls. Everything went fine with the claim.

It was in the high 80’s and for weeks, my dog, two puppies and I were suffering greatly due to the heat. I turned on the AC and it wouldn’t start. The guy who came was very efficient, knew what the problem was right away and he fixed it. He told me that in 2002, they replaced the air conditioner fan that's out on the patio and that Orange County has a problem with their air conditioners. The builders in Orange County underestimated the cooling process by 18 to 20 degrees, which is quite a lot. So, I've had to adjust going down further to be able to have the air conditioner kick on to cool the condo down.

I'm technology-challenged, so I prefer to talk to somebody but American Home Shield prefers you to do the claim online. When I tried to call this time, I never could get through so I resorted to the online platform. I couldn't elaborate on what the issue was though. I was trying to explain that I have an air conditioning unit in my attic and somewhere up there, I now have a water stain on my ceiling. The issue is hard to explain when you just get to click a button.

My freezer wasn't thawing right. Submitting a claim for its repair was quite easy online with American Home Shield. I set up the service call through my account with them and the process was very efficient. The tech they sent came in and knew exactly what the problem was. He was at our place for an hour and explained the problem to me. We've used Home Shield two or three times over four different homes and they have been great. They send out people who know what they're doing and fix things quite quickly. Having them has been a good experience.

There was a stoppage in my kitchen and I know American Home Shield covers that. I told them the issue and their rep was perfect. I was to expect a contractor within a few days. Pennington Plumbing Services was my designated contractor and they were timely. Sometimes, people tell you they'll be there and you have to wait a little bit. But the tech with Pennington was here ahead of time, which was perfect. It took almost no time at all. It was really good. It's one of those rare moments where you spend money and you're happy to spend it. After his visit, I could use my sink. It's been flowing freely.

I feel good about American Home Shield. With the things that we've had happen in the past, they take care of things and in a timely manner for the most part. The young man they sent out was very nice and he did the job. I also liked it that they sent somebody who was very knowledgeable. He stayed at least six feet away from us and he told us what he was gonna be doing. We let him do his thing and that way, we were all safe. The coils were dirty and he got under there and cleaned them. He even advised us how to keep it from happening again. The job didn't take too long and the unit started working. I felt comfortable with him being in the house as well, so that was a good thing.

They do not want to honor their contract. My contract started after a month waiting period on August 11. On August 13th, my AC stop working. They sent a technician from World Class AC, INC. After seeing it. He asked me when it broke. I told him that on August 13th my AC stopped working. He said that my policy is too new, and they are not going to cover it.

We had a pool pump replaced in November of 2019, it has started making a loud noise while running and when it shuts down. We called the company that replaced it, he advised it is still under warranty and to call American Home Shield to have him come back out. I called and they tell me I have to initiate a new service request and pay $75 to have them come back out on a pump that is under warranty.

I have used and recommended AHS for many years. Unfortunately, my opinion has totally changed regarding this company. I am constantly receiving calls from the collections department about a past due balance on my account. I have asked to have the account investigated for validity. With each collections call I explain there are two accounts in my name for the exact same address, of which that account is a duplicate and should have been cancelled and all prior auto-pay transactions should be refunded to me.

We always get our air conditioning units checked at the beginning of the summer. We call AHS trusting they would send reliable people. Evidently there was a leak in our unit in the attic. The guy just wrapped a Towel around the leak. A month later we called AHS to come out and check. The new person told us what the last company did. In the meantime water was leaking down our walls and ruined our carpet. This company wanted to charge us $26000 for two new units. We called AHS and asked for a supervisor to return our call. That never happened. In the meantime it is 100 degrees outside.

Submitting claims to American Hoe Shield has been pretty easy. The capacitor of my AC went out in the middle of summer and I submitted a claim. When I called their contractor Walker Air Conditioning I found that they didn't know that they should call me within 24 hours. That had me a little concerned. Immediately though, Walker Air Conditioning called me and got somebody out to my location. AHS reacted pretty quickly but that was because I called Walker immediately. AHS should make their claims a little faster. We're in Texas and our air conditioner runs 10 months a year. If we have an air conditioner go out, it's a major catastrophe.

The contractor replaced a part in the AC unit and they repaired it. Everything's good to go. But American Home Shield's website was a little awkward for me to figure out how to get it to take my claim. Once I got it to take the actual claim, everything seemed to work fine. The only problem was they gave me to a company that couldn't fix it for about 10 days. So I called American Home Shield and they reassigned it to somebody that could come the same day.

Wright Appliance Service was sent out for our claim. It's going okay but they haven’t finished the job yet. There's a broken spring at a little old piece on the door. They said they had to order a couple of pieces and they would return when they get those and make the fix. It's been a week and a half now. I presume it's gonna take a couple of weeks to get the part. But I’m satisfied with the way they’re doing things. American Home Shield is okay too.

Quality Air has been coming to my place. Quality Air Experts came to the property and they were pretty prompt. They usually help us. But the only problem I had was that the condenser had to be changed and they asked me to pay 700 bucks. That should have been covered by American Home Shield. Then the AC wasn't working so they came back again after seven days. There was a leak that should have been fixed in the first place. The coil was not working in the first place. But they were charging me 850 for the coil. They placed the order but they said that unless I paid, they would not change it. We pay a membership fee every month for the warranty and we have to pay the deductible when the plumber or AC guy comes in. Then they come in and say that things are not working and they are not covered so I have to pay more. So, at this point, I don't even know I should keep Home Shield.

The AC wasn't blowing out cold air. About a year before, I had Home Shield bring somebody out and they filled it up and then it worked. It stopped working and stopped blowing out cold air. So I believe it was a leak. It took a week for someone to come out after I filed a claim online. Once the tech got here, it was good. He repaired it that day. They gave us a six-month warranty and so far, so good. Sometimes American Home Shield is good and sometimes it's bad. If you need something to happen right then and there, it is no good. But if it's not an emergency, it's pretty good.

My latest claim with AHS was for a part on my dishwasher, my microwave which had gone hinky, and an icemaker. The contractors called me and they came when they said they were gonna come. He ordered the part that he needed and came back when he said he would and got everything fixed. We thought the fan was messed up on the microwave. But a day before he was scheduled to come back here, it started working again.

The first time SAP came out to fix my garbage disposal, the gentleman didn't fix it correctly and he wasn't as neat as I thought he should have been. I'm over 70 years old and I’m trying to be careful. When he left, I turned the faucet on and it was leaking from the pipe. And he put a new one on. I called right after he left and asked if he could come right back to tighten both of the screws. The clerk said they would not come out for that and that it’s something different. They said they don’t fix stoppages and I have to pay another fee. She was rude. I said I pay Home Shield every month, they take the money out, and I haven’t had any trouble with them. It needed to be rectified. I’ve been waiting for days.

When you close the door and push cook, it doesn't connect to the microwave to do what it needed to do whether it was just warm up or popcorn. You have to stand there and hold it. Accord Appliance was sent out and the tech had the part on him already. He was very good. Home Shield responds on time and they have sent out decent, reliable people that are prepared to work. That's what I prefer is good. I've tried to get them to keep my husband's number on file, but they always call me. So if they get that right, they will be excellent.

We had no air conditioning at all. The fan would work but that was about it. The condenser unit and the evaporator unit were totally shot. When the contractors came out to look at it, it didn't take very long to know that it was completely shot which is nice. He was an expert. When they came out to replace it, he was very kind, very straightforward and did his thing.

The compressor went out on the AC unit in the middle of the night. When we called American Home Shield, they said it was gonna take two days for the contractor to get out here. It's 100 and something degrees in Florida. Beaches Air Conditioning and Heating got here and it took them 15 minutes to do the job and they were gone. They did fine. That was a $1,000 fix. I just spent $75. It's nice to have the warranty when you don't have that extra money. I’d recommended American Home Shield to everybody, especially to young couples. It's peace of mind. I like American Home Shield.

The air was working but it was not cooling off. We called first, then AHS gave us Shamanski Heating to contact. They called us and then the guy came over really quickly. He was awesome and did a perfect job. Everything works now.

The plumber came out and the thing that you select where your shower water is going was not accessible. We had to have a demolition team come in and tear up the shower in the walls so that he was able to look at it. It was super great. I'm now waiting on my actual insurance to come and fix everything that they cut out. It was a very good experience with American Home Shield.

The guy from the first company that American Home Shield sent told me he would have to get parts and he left. I got a message from American Home Shield that it was closed. So, I called him to check the status and the guy at that company said it was from us closing our freezer door too hard and something broke. So, I told him, “That's impossible.” They sent someone else out, which was Integrity, and their person looked at the issue and fixed it. Submitting the claim to American Home Shield was easy and pretty simple. If I’ve had one issue with the other company, I haven't had any other issues with American Home Shield. They just need to change the vetting of some of their companies. I've told a lot of people that they should get American Home Shield.

Everything was excellent with Southern Air Conditioning. They were prompt, on time and very professional. They kept me abreast of when they arrived and when they did the job and completed it. They wore masks and everything safety. They did the right thing. Home Shield is the best too. I always use Home Shield. My real estate agent from Carolina One recommended them and ever since I had them, I had no problem. Everything worked out great.

For the washing machine, the contractor found there was something stuck in the filter. It wouldn't drain properly. It kept giving us an error and stopping the cycle. He got it out and cleaned it. He wasn't there very long. Now, it's fine. However, he came out after week and a half which is longer than I wanted it to be. When your washing machine is not working, you want them to come out quickly.

We had an issue with having a lot of ice and we were not able to remove them and water was leaking from the bottom of the refrigerator. I called the AHS service number. Everything from A to Z was great with the representative. She asked me if I'm available two days from that day and told me the available hours on that day, and I picked one. She also said that I would get called by sub-vendors. Then All City Appliance came out. The guy was great and knowledgeable. He told me what was wrong and what parts needed to be replaced. He made it very quickly and it was fixed.

You need a home warranty if you're going to be a homeowner and I wouldn't go without it as a homeowner. Recently, I had a plumbing order with AHS and initially, they sent out Hers & His Plumbing. They fixed the leak but later, Bestway Mechanical came out to patch up the part of the ceiling and wall that was cut out by the plumber. Other than that, submitting the claim with AHS has been easy. I normally call, but this year it seems that it's easy to do it online.

I have two AC units, but the one in the main living area downstairs was not kicking on. I did a claim to American Home Shield, and they sent Austin Heating and Air. The tech got it to turn on and when he left, it was working. He had said he found some kind of short in the wiring. It worked for maybe four days, and then after that, I noticed I would have to go punch on the keypad on the thermostat itself. I would have to go mess with it to get it to kick on again. So then, one day, finally, I started messing with it and it wouldn't turn on again. I just refiled the claim to have them come right back out. The same guy showed up and it's been working ever since. He changed out the thermostat on the second time around.

We have very good experience with American Home Shield. We had our air conditioning claim with them. I thought there was something wrong with it, but they had a guy come out next day and checked it and it was just the noise that was coming from the air conditioning. Before that, there were little things that we had done. But mostly, it was for the air conditioning unit because we had a very old one, and then they replaced it. To make a claim to AHS, all we do is call them and tell them what we need. They call us back within less than an hour, and then they'll say, "Okay, we found somebody who's gonna be calling you so you could get your unit fixed." They're very concerned about our problems and they try to get that fixed right away.

We've had a couple of claims with Home Shield and generally speaking, the've been very good. There was a claim though that was confusing and we're still waiting on that. In some cases, their contractor isn't really available when they've identified them which is a problem. We have a specific kind of appliance, a microwave convection oven that is made by Bosch. They gave us a contractor and that company only has one person who works on Bosch items. So, we've had to wait four weeks for an appointment.

One of the springs on the garage door opener was broken. It was on the bar that goes across the top and the tech replaced it. Then I asked him how much longer the other spring was gonna have before it went out. He said that sometimes, they could go a long time but sometimes, they could break pretty quick. So I had him also replaced the other one and I paid for that. He looked at a couple of other things that needed to be fixed and he fixed those also. So it was a really good experience on that because I got a lot of things fixed that I didn't even realize were wrong. He did a very thorough job of getting me fixed back up. It was really good.

My refrigerator wasn't making any ice. The claims process was good. The contractor was very professional. They came out and did a great job. They got it fixed. My fridge is working. But the HVAC company that AHS sent out was trying to get money out of me. They came to my house and told me that I had to pay. They didn't know the dollar amount. They were between $700 and $900 to fix it. I told the tech that it was coming under my warranty. He said that I was gonna have to come out of pocket 1,500.

GE came out for the dryer and it was handled very quickly and very professionally. The GE man found out that the issue was something in my electrical socket. So he told me that there was nothing else for him to do. Then I had to get an electrician who came and it was just a loose wire in there. Overall, the claims process was very simple and very responsive.

The capacitor in the house went out. I set an appointment and then American Home Shield sent me an email saying that Climate Control Heating & Air was gonna show up on this date. I called the company and they didn't call back. Then I got an email on Monday morning saying that they were coming that morning. Then the guy called me five minutes prior to him coming out. Besides the whole not knowing when they'd come, the guy who came out was pretty good. It was like a heating situation. When he came in, I wanted to make sure that everything was running besides the capacitor. He just replaced the capacitor and he just said that the capacitor was good. It is running and then the pressure on the lines is good. It was just an in and out type of situation. I could've replaced it myself, but I couldn't get it. They weren't at the hardware store. Overall, they were pretty fast with it and everything was fine.

Since I’m in the military, I buy a house often. American Home Shield did well with the first house, and they've done well with this one. One time, Kelly Brothers Electric came out and assessed the problem. It was a faulty outlet that was installed, and they were able to trace it down. They were in and out, and they were professional. That was done when my wife was there, but I know they fixed the problem. Also, my wife is a public health officer and she had nothing but good things to say. On another occasion, I had issues with a contractor where the work that was done had to be redone later on. A wire was not secured and it was hitting on the fan of the air conditioner. I was able to take the fan off and resecure the wire. That should have been originally done with the guy, but it was done quickly and I was able to resolve it myself.

The tech for the washer came fully prepared and changed the valves and then he was out of here. It was really easy. We've only had to use AHS a handful of times, but each time it's been great. It's been very fast and effective.

American Home Shield is very responsive and quick. I've used them for three different services and everything has been smooth. Someone gets back with me right away and the coverage has been great. There hasn't been any discrepancies with anything. When I put in the service order for my AC, I had a choice to pick one of the two companies. There was Total Air Care who had come out to my house before and I had been pleased. Then there was another company that came out last year, too. But I picked Total Air Care just because it was such great service when I used them.

I like having AHS. I had to call them a few times and I've never had a problem with them. Recently, the upstairs air went out and AHS sent out the guy from Hospitality Heating and Air. He was very efficient, got here quickly, and resolved the problem. He did a good job and the AC is still working until now.

The plumber did a wonderful job. He came out to do the kitchen faucet. He also did both of my toilets and my master bedroom shower. I had to recall one of the toilets because it was shooting water out of the side. Had I thought of lifting the tank, I would've realized that one of the little pipes came undone and it was squirting water every time we would flush. It was not the fault of the plumber but he came out and put the little thing back.

When I submitted a claim to American Home Shield, I did it online and it was easier. Some people came to check on my refrigerator and it’s working fine now. The technicians were good. I tried another warranty company and they didn't cover anything. AHS has been good to me so I love them.

The extended home warranty was with American Home Shield when I bought this house and I've continued to go with them. Submitting claims has been easy, as long as I go online, but if I try to go over the phone, it's not. I had a problem with an oven a few years back and could not get them on the phone. It was 45 minutes of waiting and the delivery people wouldn't wait any longer and they left. The oven didn't fit the space and then Home Shield tried to charge me for part of that. It was a fiasco. They need to work on answering the phone.

When submitting claims with AHS, I log on to the website and it gives a step-by-step of whatever will happen. Once in a while, when I'm trying to find an issue, it's a little bit hard to navigate through. It was hard to find how to get to submitting a claim for the sewage smell. I had to get to stoppage and found a drop down to see "smell". But overall, it's pretty easy to submit a claim on there.

Masters Climate and Comfort explained everything, including what needed to be done or what their suggestions were, and what they were gonna do. They also shared how the unit was running and some things that I could do to keep it up and going to avoid service calls, so I felt really comfortable with them. This was the first time that we've used American Home Shield's service, and it really was very simple doing it all online. It went quick too. The only confusion that I had was that I wasn't sure if Masters was gonna reach out to us or if we needed to reach out to Masters. The notice said that they would, but it also said we could reach out to them. It wasn't that big of a deal though. I just called Masters Climate and Comfort and said, “Hey, we're doing this.” and they were like, “Yep, we got all your information.” They called me right back within about 30 minutes, and we got things all set up.

One of the bathrooms was not getting hot water. We could not figure out exactly what was happening there. American Home Shield dispatched the plumber from Matt's Plumbing Services. My boyfriend and our guests were there so we needed to get the hot water there. They all told me that the plumber was very professional and very friendly and that he fixed it right away.

There was something going on with my air conditioner where it froze up the motor, and I couldn't get it unfrozen. They were very efficient. They got me scheduled within a 72-hour period. The gentleman showed up right on time when they said he was gonna show up on time. It took an hour and a half to do the repair work and they were gone. It's been absolutely great since the repair. The only problem I'm having with American Home Shield is that I want to reset my password because it's not accepting the original password. But it's not redirecting me in order to reset my password. It says, "We're gonna send you an email in order to update it," and that has not been going through. I've heard other people complaining about that too. We'd like to view our account.

American Home Shield had Ark-La-Flow Plumbing come out for a service request. They had two guys and they were efficient. One guy was pretty much in training. But the head guy knew what he was doing. They observed and analyzed my problems then they explained everything like the process that it was gonna have to be submitted for further approval by American Home Shield. As soon as they got my information, they contacted me and texted me immediately with the confirmation that they were on the way. When they came back out, they did the work. When the work was finished, I got a confirmation text. They were very well-organized. Everything has been okay and I haven't noticed any problems. I was very pleased with everything.

I filled out a claim online with American Home Shield. I had to find my new account number because it wasn't connected to the old one. But once I got into my email and figured that out, I went in and went to the sign that connects on how to get the claim done. They give you an option of what you want to do. If it's electric or plumbing, you click plumbing and they give you a list of plumbing things underneath your warranty. You then click that specific one and you send it out. Right after, you just set an appointment with whoever gets the dispatch call. I've had American Home Shield for two years now.

American Home Shield is all right. I've had them for four years in two different houses. My AC upstairs went out and it took a week to get it fixed. I had a leaking dishwasher and a leaking washing machine. They were two separate claims. DC Appliance Repair came out and it was good.

I've been waiting for about two months now to get my stove fixed. The lady told me not to call them again. When they get an answer or something, they'd call me. They can't find the part for my stove. They told me to look for someone or do something outside. I did that and I couldn't find anybody. That's not my job, so, that's what's going on right now. I haven't heard from anybody. But then I had a plumbing issue with the sink and bathroom stuff. I called AHS and told them what was going on. They got someone that was working within the area. Johnson HVAC came and did an excellent job. They took care of the issues. They make me put a smile on my face when I see the work that they'd done. I tell people about AHS and I'm pretty well happy with them, but I'm just dissatisfied about this one situation.

I've been amazed at how good American Home Shield is. I just go online, tell them what the problem is, and within just a bit, somebody calls me. I would definitely recommend them to a friend. In fact, I've already recommended them to several of my friends, telling them that they need a home warranty. I never thought I would need one until my husband passed away last year. I got to thinking about all the things that could go wrong around here and I wouldn't know what to do. When I went up to the hospital for some heart test, a lady and I were talking and she told me about them. I had seen them advertised, so I just called them and that's how I got started. Recently, Cool Effects by Larry came to service my outside unit. It ran out of Freon and they're waiting on the replacement right now.

American Home Shield has been very quick about getting our claim signed in and getting it set up and everything. I've only had to pay one copay. I just go online and tell them what it is that is messed up and pick from a few choices of what it's doing. If it's not one of those choices, I hit other. They will tell me that they've assigned a contractor and then somebody calls me the next day.

Recently, I had a leak on a built-in refrigerator. The technician came out and fixed it on the spot. It’s perfect. The only issue I've ever had was in my oven. The ovens are sealed in a cabinet. They have to be slid out and they wouldn't do that part. It wasn't very accessible. Also, I had an air conditioning unit go down and they didn't cover the Freon and the change in the disposal which ended up a lot of money. It really just needed a whole new unit and they kept trying to rebuild it. It took them about three times. They got it working. But at the time, it would have been just easier to put a new one in and figure out what my part of the cost was. But overall, I've been happy with American Home Shield.

The first time the contractor came out, they found one leak. But there was another leak so they had to come back out. That time, they found the other leak and the AC's working. They were excellent. I've heard horror stories about people having leaks before and someone telling them they had to replace this whole part of the unit and give them $2,500. The only thing that it cost me was 300 for the AC refrigerant that they had to replace 'cause everything leaked out. The whole repair though was taken care of and it was great. It wasn't unreasonable cost either. American Home Shield covered up to 10 pounds of freon and it was $45.

I called a few weeks ago because there was water dripping from the top shelf of my refrigerator. The first person came out pretty quickly and defrosted the ice. I thought it was good but then it started happening again. So I called to have somebody come back out and fix it. It took about two weeks for someone to come out. But the tech was good. He was very nice and helpful. He explained to me what he was doing and all that. But I've been meaning to call back because it's happening again. I put a towel in here now. It is still leaking water. Other than that, I like American Home Shield because I can just pay them the premium and then I'm able to get someone out, usually pretty quickly. I've had to use them a few times and I haven't had a bad experience.

I had an issue with my AC and AHS sent out A & R Complete Service Corp. The techs wore masks and didn't stay in the same room at all. They checked my AC and they said that nothing seemed to be wrong. All they did was reset the switch. Then, my power kept going out even after they reset the switch, so they said it was an electrical issue. So I had to call my home warranty again and pay for that service for an electrician to come out. It turned out that the wire had melted on my air conditioning unit, which was not a covered item. So $700 later, my air conditioning works again because they had to replace the wire. But they said there's still a possibility that the air conditioning unit may still go out.

Third Generation Plumbing and Mech was sent out for a plumbing issue and they were wonderful. I had three or four different people that I dealt with and they were very reliable and knowledgeable. Everything has been resolved. Also, everybody's that been here was wearing a mask.

We've called Home Shield out on air conditioners, and on a couple of different other things. Recently, the showerhead was leaking. The diverter valve in there was worn out. So, ASAP Plumbing Services needed to change it. They came out and they were done in 10 or 15 minutes. It was great. Do the research. Read about what Home Shield offers. There are other ones out there but I'm used to Home Shield. It has always done good for me.

We have a storage unit behind our garage. In the summer, we use our garage as a Florida room, and our water heater, furnace and stuff were out there. When we got up in the morning, water was running out from under the wall between the garage and the storage area. I called American Home Shield on Monday and we didn't get service until Thursday. Foxcroft HVAC called the following day, but the service was on Thursday. The tech fixed the problem within a few minutes. He was very professional. I'm very happy with what they did.

My Kenmore refrigerator was not freezing and I haven't heard back from American Home Shield. I'm assuming I have to get into the website and find out what they say, but I don't remember my password and I haven't gotten into it. The technician came out in August and he saw that the refrigerator has LG parts in it and those are not fixable. He couldn’t do anything. He took pictures of it, and he went back.

We were having issues with toilet flushing and backup of poopy looking water in the shower. Every time I saw that happen, I would turn on all the water in all of the house and everything would start working again. But after a couple times, it was clearly not getting fixed. So, we called AHS to submit a claim and the tech they sent out told us that our pipe was a size where their large auger would probably damage the pipe. He also said that their smaller auger wouldn't clean it out but wouldn't do any damage, and it would potentially get most of what the issue was. He said mostly what he was finding was sludge up against the walls, so it was probably one of those things where it would clog and not clog, and clog and not clog. So ever since we did the small auger cleanout, we haven't had any problems. The tech was also very helpful and he explained things.

We had to have somebody come out and work on the air conditioner. We made a phone call to American Home Shield's office and set it up that way. The rep I spoke to and the contractor were very good. The claim went off without a hitch, just like the contract calls for. So, we're happy with it.

I had the house rekeyed. It was really quick. I had to reach out to the contractor though. He said he had overlooked the email. Once I spoke with him, he set a date. He communicated with me as far as the time when he was gonna be there. He came out and did his job. I was satisfied.

The AC was not cooling properly so we called Home Shield and we were told the contractor would be out the next day. Air Design AC and Heating's service was prompt and efficient. There was a Freon leak and they fixed that. Also, they put in two pounds of Freon and they cleaned the coil.

My washer and my dryer had to be fixed. Advanced Appliance came out and repaired it. They were very good, courteous and professional. I’m completely happy. I love American Home Shield. My only concern is my husband is not happy with paying 70 some dollars a month then having to pay $100 per visit. But we need the service so I'm doing it anyway. I'm not gonna stop it.

Once you get the reps to listen to you and once they get past all their scripts that they have to read, things go fine. But until then, it is a pain. The contractors are always real good but submitting the claim with American Home Shield was very difficult. I always call and try to speak with a rep. Every time we try and do things online, it gets screwed up. They apparently assigned the claim to a company up in Redding which is out of the 50-mile radius. The company didn't call me back so after a couple days, I called American Home Shield again. They said that's the company that came up on their screen for them to assign it to. I called the company and they guy said they don't work with American Home Shield anymore. Besides, they are five miles out of the range.

The garage door was broken. It wouldn't go up and down. I called American Home Shield and they sent Flash Garage out. They came out the next day. They were very professional and great. I was very pleased with their service. I've worked with American Home Shield for a while now and they've always done a great job. I like that they are very responsive, efficient, and timely. They handle the problems effectively.

The contractors that came for our garage door were awesome. They adjusted the chain, and now, it's working beautifully. I love American Home Shield. I used to love them more before. I have my two houses with American Home Shield for over for 20 years. Then what I found out with the years, these call centers are in the Philippines. When I asked, like I have a problem right now, they would not have a supervisor to put it on the phone for me. They were very straightforward. "No, this is how it is." I had a microwave and it had some of the colors inside lost. I could not talk to a soul. I tried three times calling and see if I could talk to a supervisor. Three times were denied the right for me to talk to a supervisor.

So far, AHS is good. We did a lot of research when we bought the home and we got a lot of comparisons. AHS seemed to be the best option. The contractors that came out for our garage door were great. He was very helpful and he explained everything. I submitted the claim online. I got a response within 24 hours, and the repair was completed within 48 hours, so it was good.

The dishwasher company came out and tried to replace a motherboard. They told me that the issue now is more of the electric side of the house, because it's not their device. In order to do that, they said they need to call an electrician to come to my house. And then Home Shield scheduled an electrician to come to my house. That person came in, checked my electric outfit at the back, and said that everything was okay. He showed me that all the connections were correct, and at the back of the dishwasher. And from thereon, they told me the electrician side was okay. I called Home Shield, then they scheduled to have the dishwasher team come back and check. Another guy came to my house and verify that it was actually the dishwasher again.

I called American Home Shield and told them what was wrong with the dishwasher. The rep was good except that when she called the repair companies, we had problems with that. Three of them didn't contact me. One did but that was just to get my address straight. But it finally got straightened out and the contractor was good. He had the part with him. He fixed one part but he found there was another part he had to order which was the arm of it inside the washer that sprays the water. He said that it might take two weeks or a month. It depends on whatever's going on the virus. It’s taking everything slower to order. I also had two fans put in. They were supposed to do it at the same time as the dishwasher. They only fixed the washer but overall, everything was good.

I have an 80-gallon hot water heater in my house and that's due to, in part, that I have a large Jacuzzi tub upstairs in our master bedroom. When I signed up for my contract, there were a lot of different stipulations. They were laid out clearly about what AHS would and wouldn't cover for things like that. But when it comes to hot water heaters, they kept insisting that my 80-gallon was a commercial line and that they had no choice but to put in a 50. That was the biggest they could put in. There was nothing stating this in the contract. I kept telling them that's not what I had in my house.

Drywall Masters closed the wall in the dining room, but they couldn't do the work in the garage because the ceiling was wet. The restoration company would take care of that. Drywall Masters was very good. The guy who came to finish was very professional. Overall,everything is okay with American Home Shield.

ABK Lock & Safe came out to rekey the door locks on my house. The contractor was great. But the amount of time I spent on hold with American Home Shield was absolutely terrible. I was on hold for almost an hour before somebody finally answered the phone. It was very frustrating. But the claims representative was fine. Then there was an email correspondence in between.

We just moved into this house and there were a number of keys that were all different and we didn't have most of them. We booked the rekey service through American Home Shield and got a text from a guy. He came when he said he was going to and rekeyed all the doors and changed one of the locks. It was super easy.

I'm a second time sign-up person with American Home Shield. I had them when I first got the house in 2015, and then I resigned up. I found them to be good. When I had a sink sprayer that was clogged, the guy from JED Plumbing and Gas figured it out fast. He then fixed it, put it in and he was gone in 45 minutes at the most.

My air conditioning unit was making some very loud sounds, so I made a claim online to have someone come look at it and see what was wrong. I made the claim in the afternoon and got the information that the claim had been made and then that night, I had gotten a call. The guy came out the next day and it was fine. He cleaned it off and there weren't any actual issues with it, but he gave me some good advice. He seemed like a good person. He was knowledgeable and was helpful. It was pretty quick and not difficult to do at all. So that was nice.

It took me a month to get my stove claim with AHS done. I just felt like that was a bit of time. When the technician got there, he had to order a part. I said, “Can you put it in next week?” He said, “No, it’s gonna take a week to come in. I'll be back the last week of the month.” That was when he came and fixed it. But I had called American Home Shield. The gentleman that I spoke with said to me that if it wasn't fixed, that we should give them another call. But he came that morning and fixed it. The gentleman that did the bathroom was excellent. The young man that came and worked on the garage was outstanding too. They gave me a picture of them before they get there, and their name, so I would know who's at my door. Now I didn't get that kind of service on the stove.

The AC needed antifreeze so Mister Freeze filled that. There were other things that I don’t really know and my bill came up to $629 on top of the $75 for Home Shield. Then they said that the thermostat wasn’t working correctly. They said that it was an electrical work that needed to be done on the electric box and I had to call an electrician. I called American Home Shield and told them that that was recommended and they put that other work order through Home Shield. They called an electrician like they said and Home Shield sent him over. He said there’s nothing wrong with the electrical box at all. I didn't know what to do so I called Home Shield and told them that. They said the thermostat’s not working because it's electrical and the electrician said there’s nothing wrong with the electricity at all. It was more of the conditioner.

Anguelov International came at my request because the first plumber that Home Shield sent didn't do anything. He looked at everything. And then he told me he had to get back to his office, and they would get back to me, which they didn't. I then called Home Shield and asked for another company. The first time I called, Home Shield said they had to talk to the company and find out what their issues were - why they didn't do anything. And then the second time I called, the person was able to give me someone else to come out. I had to call more than once to get the resolution to the issue. Anguelov did all of the work. He just came in and went to work. The tech unstopped my tub. He rodded it out. He examined the toilets that we have seen water coming, and he said none came out. So, we didn't do anything with that. He fixed the leak in my sink downstairs. He was excellent.

Chesapeake Comfort was absolutely fantastic. They were out three times. The first person came out and he was like, "I am not leaving until I figure this out." But he couldn't figure it out because he figured out that it was an electrical issue. So he left. Then I got American Home Shield. They were like, "We're gonna take care of it. We're going to get you an electrician." But then the next day, I got an email that said, "Your case is closed out." I was like, "Oh, no." So I re-sent another request and the owner called me and said, "What's going on?" I said, "I thought it was closed." He said, "You know what, we're right out there anyway. I'm gonna send the crew over. Maybe another set of eyes can look at it and figure it out." But it was the same thing they couldn't figure out either.

I had a leak in my air conditioning and it ripped through the drywall which is not good for somebody who lives in the Coachella Valley. I called because I figured that kind of a problem would be a more than a $600 deductible. A plumber from Intercity Plumbing came out here. They went up on the roof. That pan was leaking and they did clean that up. My air conditioning is working fine now except for the damage of the drywall.

I had an issue with my stoppage in my toilet and PHD Mechanical came out. They resolved the issue and I'm happy.

I bought two warranty homes from American Home Shield. I tried to cancel one because that property I decided to sell. I had the following inconveniences: 1) Your warranty home cancellation department does not have a direct telephone number, so you have to contact sales or customer service, they pretend to transfer the call but make you wait for hours and I never managed contact that department. I asked a friend and he told me that he had the same problem and chose to cancel his credit card from where he paid his monthly payments automatically. Another someone also told me that when he requested the service because his refrigerator was damaged, the service was inefficient and he had to struggle several days to get the service done. Definitely American Home Shield makes fun of its customers. I do not recommend it at all.

It has been three weeks since water heater broke down and AHS determined that water heater needs to be replaced. It still has NOT been fixed forcing us to deal with cold water. I have spoken with numerous customer care and escalation agents and depending upon who in customer care or escalation you speak to, you will get a completely different response. Oh and by the way, every customer care agent will promise to closely follow up on your case and promise to call back within 24 to 48 hours (or their supervisor will call back if you request a supervisor or escalation) but no one EVER calls back! Working with them has left us totally frustrated and helpless, we are now looking at thousands of dollars in bills when we expected none.

There were some outlets that were tripping the circuit breakers. I reported it to Home Shield online and the website was very informative and very detailed. The only issue I had was that Home Shield doesn't pay for after-hour and weekend service so I had to pay an extra $125 out of my pocket. Other than that, Peak Home Performance was wonderful and very helpful and they explained everything in detail.

The washing machine overflowed so I had Service Plus come out and check. Some kind of tube thing that turns it from small load to large load came off of that so it overflowed. So the tech hooked up the tube right back behind the washing machine. AHS has been pretty good since 2012. The only problem that I had with them was when my refrigerator was broken, it took three times for them to fix it. Then when the people found out they couldn't be fixed, I called AHS and the lady had told me to look for a refrigerator. But when I called them back, they told me they could have just ordered the refrigerator themselves because the unit that I was looking at was $200 more in the store. They could have saved me a whole bunch of gas if they told me that they could order it.

My husband is older now and he has dementia, so he's not able to fix the things around the house that he used to be able to fix. So I just mentioned to the ladies at the church that I now need a home shield protection on my appliances and stuff around the house. They said, "We have American Home Shield." I said, "Oh, you do?" They explained it to me. So then I called and jumped on board.

The fan of the AC was not turning off. I called American Home Shield and the hold was exceptionally long to get through but I was able to talk to a representative. They sent Ambient Air. We saw the technician without a mask at one point, but other than that, it was fine. He needed a motherboard. He had to order that and come back.

Express Appliance was good and very professional. After the parts came, they gave me the next available appointment. It was a Saturday and turned out to be convenient. Since they fixed the appliance, we haven't had any issues. Also, they brought whatever was necessary to take precautions due to the pandemic. The service with American Home Shield has been good so far but sometimes, I wish they would replace appliances rather than repair them.

I called American Home Shield and told them I had an air conditioning problem. They told me somebody would be contacting me within 24 hours, but it happened over a weekend. I called them on a Friday, so the contractors called me first thing Monday morning and they came out Monday afternoon. The contractor was great, friendly, personable and he knew what he was doing. He knew exactly what it was. I've used AHS several times for different things and they've always been excellent.

It was very frustrating to get someone out here to take care of the issues. I was on the line for over an hour when I called American Home Shield. Then I went ahead and tried to submit my order but the people taking the orders couldn't get the order together. The people did not speak English properly and I couldn't understand what they were saying. I had to call them back three times to make sure and they still couldn't get it right. They told me that somebody would be calling me from the plumbing and they gave me a number. But I was so frustrated with them. Evidently, they didn't know what they were doing.

My AC has been working fine since the contractor came. He was covered with a mask when he was here. The only thing is I didn't get any those of what he replaced. He didn't describe exactly what he did to the unit. He put two pounds of Freon in my tank and now I'm concerned I'll probably have a leaking because that's a lot. Other than that, the repair was quick. American Home Shield's service is great. I went to the website and I requested the service from there. It was very easy.

When my air conditioning wasn't working, I notified Home Shield through their 1-800 number. The contractor, Air Doc Heating & Air Conditioning, was then dispatched the next day. When I talked to the young man, he was fully done as I was pulling up. I said, "My neighbor told me it was a compressor." He said, “No, everything's done. It's fixed.” I called back to Home Shield and they told me it would take them 48 to 72 hours to get a report back from the representatives that serviced me. I called Home Shield back to get a printout or explanation as to what the tech did to the AC. I'm happy that it worked. But I would like to have gotten a receipt. All I wanted was an explanation as to what was wrong with my air conditioner in writing. The young lady told me that if they put in the Freon, I would know. If they put that into the air conditioner, she told me that they would credit me for each pound that they put in there.

Kyka Tech did a rekeying for us and the technician did well.

I'm kinda on the fence with American Home Shield. If I have the time to look for someone else, I might. Usually, there’s so many things to read on what’s covered and what’s not covered. I don't feel confident that everybody actually reads those things. When I have fixes or things that need to be repaired, it’s always like, “We only cover this part of that or these pieces of that." So, it's always a very small portion of the overall repair is covered. This goes for my wife as well because she has American Home Shield in another account for another house.

The microwave was not working. The technician from Appliance Tech came and then there was something to replace. He ordered the replacement and then he replaced it. It was fast. The guy was nice, polite, and he wore a mask, so it was good. I'm very happy with the AHS service. It's very convenient. The appointment is always done within the day and the people are timely.

The stove wasn't heating and Ukon Appliance Repair handled it extremely well. They came out and replaced a few parts. I've had American Home Shield for about 10 years and I have mixed feelings about them in general. Home Shield is only as good as the people they subcontract. The guy who came and took the part out of our oven said that it had been installed and it was built for a dryer and not an oven. So while I was happy with this experience, it was scary to think that a previously authorized dealer installed a dryer part into an oven.

We had an air conditioning drain pipe break and flood into our basement area. It was pretty easy to submit the claim to American Home Shield and to get somebody to come. But it took them a few days to get here. It was a little disappointing because it was really a mess. We had to turn the air conditioning unit off and it was 90 degrees. Other than that, the contractor was fine. The tech was able to get the work done. At one point, something went wrong and I had to reset the unit. The tech called me back and told me what to do so that was fine.

There was a blown fuse that was continuously popping. We filed a claim with AHS and the tech who came out replaced it. Then he showed us the issue with the existing one that was in there and asked us if we wanted to hold on to it. And we told him no. During the service, he had his face mask on and prior to having us sign anything, he wanted to know if we had our own pen so that he wouldn't have to pass the same pen. We were really pleased with him and the way he explained everything to us. And it actually resolved the problem.

The individual from CMR was very nice. It wasn't cool in the house but we just had new windows put in. I don't have window treatments and it's a bow window. He immediately knew that the window was probably what was causing the issue. It was retaining too much heat in the house without the window treatments. So, either tint my windows or put blinds up and my unit will continue to work as efficiently as it's supposed to. So I was very happy about that. He still checked the unit out and made sure everything was good to go. Everything is fine, and the levels and output were good. It was very reassuring that they came out as quickly as they did and were able to look things over and reassure us that there wasn't anything wrong with the unit. So that made us feel better.

I love American Home Shield. I've had them for so long and I always recommend them when people talk about their homes. Unfortunately, things break down, but I feel I've gotten new stuff, and I'm happy with it. Submitting claims is easy as well. I had one for a plumbing issue and everything was fine. My daughter is staying in the house and she said it took the guy from C Mayes Plumbing less than 10 minutes. He said, "Just be mindful of the toilet paper that the kids are using."

The woman from AHS I talked to on the phone tried to assign me a contractor that was from Spotsylvania for my AC claim. I would hope they would try to do more local scenarios but I know that they only have a certain amount of vendors available at this time. Typically, they need to get parts and if they have to drive almost two hours away to get back to a warehouse in order to get parts, it does not help me in an air conditioning scenario in the middle of July. The person on the phone could have done better. And it was quite a battle trying to figure out if she could switch me over to someone closer but it was done and everything turned out great.

The fan on our AC caught the wires and it blew out a capacitor. At first, American Home Shield wanted to send out somebody else. The last time they tried to send that company out, they were talking about coming out two or three days later. And hot as it was, I couldn't wait two or three days later. So AHS sent out Comfort Systems. I did the claim early that morning and they came out about five or six hours later and took care of the problem. The rep handled the problem pretty quick and pretty easily and they got somebody here that quick.

The AC unit was freezing up and leaking out all through the floor and into the garage. We talked to maybe three different people to get somebody out here because it was a mess. We were spending two or three days without air conditioning. My wife is really hard up when it comes to trying to breathe in the heat so we had her under ice and wet towels. Everybody was trying their best but the initial people that was picked, when I had looked online where they were located, it was Jacksonville, Florida and I live in Orlando. That's two and a half hour drive away from here. But they said, “Don't worry about that. Maybe they've got people that live closer and they'll take their panel truck and come straight to us.” I tried calling that place and got a recording. I explained to the second person what I discovered. It ended up with those people calling me and saying they were ready to come out but the job was already done.

We had a leak in the AC so it wasn't cooling. I went online and put in a work order request to American Home Shield. The website was very user-friendly. The AC people called me the next business day and they were able to go out the business day after that. They fixed the leak and said it was fine. The AC went out again that same week and they said that there was another leak that they didn't catch. Now, they can't find the leak and they're taking forever to come back out. I talked to AHS today because they're only covering a portion of what needs to be fixed so we were told that we were gonna be billed for the remainder. The rep said she would call the contractor and they finally said that they would be out sometime next week. I’m happy with the speed of service that AHS got them out there and they called us the next day. But the lack of communication on the part of AHS sucked because I had to call them. They did not contact me.

We bought the American Home Shield warranty when we were selling our old house, and I had a good experience with them during that time in the process of selling the house. I thought I just wanted some extra protection. Everything so far, so good. I haven't had any bad experiences yet at all. The gentleman that came for our plumbing issue recently was very nice. We have a downstairs and there was water leaking through the ceiling. I thought it was a pipe. He went ahead and took a look at something. He helped to fix it. My husband and him had to cut out the ceiling and the walls. But then they figured out it was the toilet that was leaking from above. He was able to fix it. We dried it out. He explained why the floor didn't feel right upstairs. Then later on, we had another company come out and help us fix the ceiling.

The contractor had to replace the motor in one unit and clean out the drain line in another unit because it had backed up and was coming out the emergency drain. We have three air conditioners so he was busy. He was very good. We had had him before and when we had an air conditioner problem, he came out on a Sunday. He got all the information he needed and replaced the motor on Monday. We were back up and running right away and I really appreciated it because it was hot. I was pleased with American Home Shield.