American Home Shield Reviews

I like American Home Shield. I keep renewing with them every time I’ve moved and I’ve moved four times in five years. A couple of years ago, it was very difficult to get in touch with them. Now that I could do most of it online, it’s okay. But when I had problems with the plumber or the answering service, it was tedious because nobody would listen to what I was saying about the plumbing. I was very disappointed with the plumber for my blocked toilet. They said that they were open on Saturdays. They also said that if they thought it was urgent, they would call me. They didn't call me.

My air conditioner was not cooling down. It was a Thursday evening when I got home and it was really hot. We thought of leaving it for another day to see if it was something and then we turned it on again on Friday and it was not cooling. The lady from American Home Shield that I spoke to did get ahold of A-US Air Conditioning and told me that they would be here Monday between 8:00 and 5:00. She tried to expedite the order, but they were really backed up so they wouldn't be able to get me on the list until Monday. Somebody did come out that Monday.

We have an issue with the pipes in the back. The bathrooms were remodeled before we moved in, and the contractors that came think whoever did the repairs may have soldered the pipe too hot and melted the little plastic pieces in there. So, it's leaking out through the wall. The contractors that came were amazing. He was super friendly and very helpful. He went above and beyond. He also wore a mask the whole time. However, it's not exactly fixed yet, because it's in the wall and they can't get into the wall. They did what they could, but it didn't fix the problem.

AHS has been responsive within a reasonable amount of time and the technicians that have come out have done the repairs. Recently, C and R Repair came out to troubleshoot noise that was in our external air conditioner unit. They diagnosed it then they had to come back after ordering a part. The man who came out fixed it and he did a great job.

My disposal wasn't working. I called American Home Shield and they sent somebody out from A Water Solution. The tech analyzed the problem and said that we needed a new disposal because mine wasn't working at all and he couldn't get it to work. He replaced it that same day and did a wonderful job.

We had two issues, one was the plumbing and the other one was the AC, and I called American Home Shield to submit those. They were professional and they did everything on time.

Suffolk Appliance came out and fixed the washer and dryer. The guy was wearing his mask. He was really professional, nice, courteous, and knowledgeable of what he was doing. He resolved the problem right quickly. Everything went well. Then I had a problem with the handle and all on the stove and the glass on the inside. I talked to the lady and they were looking for the part of the stove to come in at any time. She said it might be as early as next Wednesday that they might be able to come back out and put that on.

The toilet was running and it made my water bill go up. Walston Mechanical came in and fixed it. Prior to them, I had another company that came out a couple of times and they couldn't fix it. So then, Walston came out. The first time, it worked okay for about a week but it went back to running by itself again so they came back. As of this time, it takes a long time to get through American Home Shield. I don’t know if it is because of COVID. You have to hold on for no less than two hours to get through and then when you do get through, you get someone that does not speak English and does not know what you're talking about. It’s very frustrating. When something is broken in your home, you wanna fix it right away. That's why I had them for so long.

I was going to find a new warranty company because about two years into the home, one of my units went out and it was something about a fan. With the way that the fan looked, there was no way I could have gone in and manipulated it. But American Home Shield didn't cover it and that didn't sit well with me. They convinced me to stay though. Other than that, I hadn't had any issues. When the ceiling in my living area was leaking, AHS sent out Prime Plumbing and they handled the problem very well. It didn't take very long. The tech was really nice and he told me the source of my problem.

Home Shield handled the most recent claim fine. It had something to do with a backup water pipe from our washing machine. We had a drainpipe that goes down from the washing machine, and for some reason, the water shot up out of it. The guy said that sometimes lint comes out of the thing anyway, no matter what lint filter you have on, and it goes down the pipe. He cleared it out and it was no big deal. It was an easy fix. And that was handled okay because it was cheap. There were two of them here and they were very professional. They got the job done.

The ARC person who came out recently for an appliance issue was very professional. However, my experience is lousy with American Home Shield. Any time I call, I'm put on hold for hours. Sometimes, I deal with them and it's eight hours only for one instance. They don't know what they're doing and have to repeat something over and over again.

We had a leak and the meter was running and we had no water going in the house. The contractor checked it and because it was the piping outside from the meter to our house, it wasn't covered in our contract. So it cost us $75 for them to tell us that. But they were very nice. They were very polite and very professional. But we had to have it replaced so we put a new pipe from the meter to the house. I had another claim for my oven. My biscuits wouldn't get done on the bottom. AHS sent someone out to check my oven. The tech said he checked it and the temperature and the gauges, and showed us that the pre-heat wasn't exactly right. I need to let it pre-heat longer because there was nothing wrong with that. They also said that we weren't covered in this issue.

The contractor came out for something that blew out in the AC. He had a part with him and he fixed it. He said sometimes they just go and there's nothing you can do to stop it. But he was really good. He came out on time, did the job, and was in and out in probably half an hour. The AC's been working great ever since. My experience using American Home Shield worked very well. They usually work pretty good on the property.

My ice maker got jammed up and it wasn't producing. I called American Home Shield and they sent Service One Appliance. The tech from there said it would be a little while until they got a new part. They called us eventually and said they had the part and that they were coming out to our location. Service One did an excellent job. The tech was prompt and efficient. The ice maker has been working fine so far. I was satisfied with the way AHS and their contractor performed.

So far, it's been good and straightforward with American Home Shield. We've been able to resolve every claim we've made. Recently, the contractor installed a sink and everything was good. We're happy with it. He was nice too.

The AC just stopped working at one of my properties but I submitted a claim with AHS and the tech fixed it right away. He repaired it on the same day and so far, it's still running well because my tenant hasn't complained yet. Warranty-wise, I like AHS because it's nice to know that I have somewhere to call for any issues. But sometimes they're not great. This Ultra Heating contractor who recently came out one was good but I don't like some of their other contractors very much. The people that came out from those companies weren't very knowledgeable. A lot of times, they come out, put a Band-Aid on the issue, then they have to come out again and again. But I get that.

I have an air conditioning duct that has lost the seal, and it was condensing in my attic and causing mold in my walls. I went online and selected some dropdowns. Then, American Home Shield dispatched the provider to me. I thought it was a water leak at first so we initially marked it as a plumbing issue and the contractor was fantastic. But I wasn’t happy with the HVAC company. You can’t get good people all the time and the claim is still pending. I'm still waiting on them to come in and do the repairs.

We had a claim with the icemaker. We submitted it with Home Shield it online. It was super easy. And then, the contractor that came was amazing. He was super nice, took care of everything and did it quickly. They ordered a part but then I didn't hear anything about when they would come back out. I called and asked about it because the refrigerator started leaking water because of the freezing of our ice machine. The tech then fit us in. It was really helpful. He had the part, came out and fixed it fast for us. He did an amazing job.

I was having some problems with the garage door malfunctioning. It would open sometimes and sometimes, it wouldn't open. I placed a claim to American Home Shield. They sent a technician out. And that particular person was very good. The one they had sent prior to that, I didn't like their customer service. I'm with AHS for over 10 years, and I never had any bad experiences. The guy did what he had to do, but I told him about other things that were going on with the garage door, and he didn't even show any interest. All he did was reset the code because my garage door was opening and closing along with somebody else's door.

The tech was in and out here in no time. I had a bad fan and he had to order it. It took a couple of days to come in and then he replaced it. Overall, Home Shield's service wasn’t the best. When you call them, nobody ever answers the phone. You’re gonna wait 40 minutes on the phone to talk to somebody. The only reason we have them is because we purchased the house and the seller provided one year of coverage. I've never had a home warranty before and we probably won’t renew it.

The biggest gripe I have with Home Shield is communication. They simply purposefully take forever to answer the phone. They mix it. People are dissuaded from calling because it's so long. They make the people that are doing the work to get clearance wait on the phone while they take an hour. It costs the contractors 100 bucks waiting for Home Shield to okay a $66 part. It's crazy. Home Shield could answer the phone in less than an hour. And if they aren't gonna answer the phone, they should at least have something where we can leave our number and they would call us back. Occasionally, depending on the number I call, I would get that but it should be more consistent.

We had a plumbing issue and More Than Plumbing came out. They had gloves and masks on. We socially distanced as much as we could with having to interact with each other a little bit. They did the job quickly and fixed the problem. Overall, American Home Shield gives me peace of mind. I like it a lot.

I got on my mobile app and opened a claim. It was really cool because, easily, within less than an hour of me opening that claim, Home Shield already assigned somebody and gave me an estimated arrival time and date. It was ridiculously quick. J-Tech Mechanical's rep was very professional. He arrived on time. He came in and looked at what was going on. He identified the issue, told me that that wasn't something they had on the truck in stock but he could get it from a local distributor, and that he would procure that and then come back. It was textbook. Everything now works better than before. The motor is new, it meets newer standards, and it performs much more efficiently. I've had to turn the temperature up a bit because everything is cooling more efficiently. So, it's a win-win-win.

When the AC wasn't working, my son-in-law helped me get connected to American Home Shield. He has a number of homes with them. Then, the contractor called and told me that they were coming. They told me that this board needed to be replaced but they did not have one with them. Then they said they would be back in a few days once they acquired the board. Since then, the unit has been running. All in all, my experience was very good. But for this claim, AHS sent out another person before they sent these people out and that guy was no good. I tried to communicate with him then he finally hung up on it. So, AHS shouldn't be using that guy.

I have been a customer of AHS over the past 6 years, 4 yrs ago our refrig stopped getting cold, it was repaired the next day, when the sinks were clogged, they fixed them rather quickly... When my upstairs toilet leaked and water began leaking downstairs. AHS fixed the leak, but refused to address the damages that the leak caused, I was bothered by that... but said ok. Then our water stopped getting hot. They sent a rep from "The Plumber" this guy walk into the garage after literally 2 seconds, advised us that water heater was done and needed to be replaced.

I am a real estate brokerage and I am very ashamed of American Home Warranty. I have been selling their policies to clients and now I find out they will not even return a phone call. You can sit for hours and get nothing. My client and I went online to fill out a claim and they took my clients $100 fee and then emailed a name of a local AC guy. We called that guy and he said that he wouldn't ever fool with American Home Warranty again because they will not return calls or will not answer the phones and just leave you on hold for hours. They also will not pay claims on time. They have taken another $100 service fee from my clients and now will not respond to nothing. This has been very embarrassing for me. I will never sell another warranty for them and I will make sure every client I have knows what a sham these warranty companies are.

I have had an account with American Home Shield for over 10 years. They are great replacing items that cannot be repaired. My air conditioner was leaking in June. I called. There have been 3 companies that came out and it is still not fixed. It seems that one of the companies unwired a control board and did not re-wire it. The company who installed the control board came back out today and cannot re-wire it because the original company who caused the problem has to come back to repair it. HELP! I have paid $125.00 x 3 to have the AC problem fixed and it is not running yet (As of today, September 8). Now I have to wait again... NOT HAPPY!

The clothes washing in my rental unit broke down August 13, 2020. It is now September 8, 2020. I am currently on hold. The timer is now at 1 hour 43 minutes and counting. The appliance cannot be repaired, it has to be replaced. The wait times for the repair had already cost me $965 and I still need a new washer. I previously had an AHS warranty on a rental house. The AC broke down. It was going to be 6 days before someone could look at it. The temperature was 92 degrees but they won't consider it an emergency unless the air temp +105. Needless to say, I paid out of pocket for the repair (maybe that's part of the business plan). Will I make it to 2 hours?

I called to make my appointment for my repair on MAY 27th. And PAID MY 75.00 THAT DAY! 4 weeks later their Tech man called me. Did not want to drive 3 hrs so he asked me to take a picture of model number from my stove parts so he could order the part, I did so. Then another 5 weeks goes by I hear NOTHING so I call them back... He shows up 5 days later with the part for the wrong side of my stove and says "Hmmmm Man this stove is gonna be hard for me to take apart. I'm gonna just get you a replacement!!" So of course I was OK GREAT! Now my stove is only 5 yrs old.. so another 3 AND NOTHING SO I CALL THEM.. I was told they would call me back. They were waiting on their appliance dept to approve his recommendation.

I have a circuit breaker that was defaulting. The contractors came out, checked it and made a couple of changes to it. It seems to be working well now. They were masked up and necessarily took their shoes at different times. The service of American Home Shield is fine. The only issue I have is they tell me I can use the online, but I've had a problem getting online to place an order. So I just called in. They get a lot of calls right now, but once I got in, they did a pretty good job of taking care of what I've asked for.

My igniter wasn't working for the gas stove and Unique Appliance Repair came out and addressed the issue. They ordered the part and replaced it promptly. They handled the claim well. I just purchased this home about two months ago and American Home Shield came with it. It was my first claim but I’ve had a few other claims after that. Submitting a claim is fairly simple and receiving a callback would be on the same day or the next but to actually get someone to my residence, it was about three days.

I've been with American Home Shield for years. I was with them when I was in Maryland and when I moved to Florida, I continued with them. I'm very satisfied with them and I have in the past recommended them several times. Recently, the AC wasn't cooling. The contractor repaired it and so far, it's good. He was on-time.

I had an electrical issue. I was having a problem with a socket. I submitted a claim online with AHS and the website is good. Everything went fine. It's been a good experience with American Home Shield.

Realty Rekey, the contractor, had to rekey six locks on three doors. Submitting the claim to American Home Shield was easy but it took a long time. It took three weeks before the guy came out. He was a little late but I know he had traffic. He was coming from Michigan and we're in Ohio so I understand that. He didn't wear a mask but he was nice. Everything's been easy and understandable with American Home Shield and the only thing is when I was getting the text updates, which was through Realty Rekey rather than AHS, they kept calling me by the previous homeowner's name. So I don't know how to go about changing that.

When I got the house we found out that the AC wasn't blowing well, so we ended up going through American Home Shield. When I did the automatic phone number thing, it didn't pull up my account so I had to talk to a representative. Shamanski Heating & Cooling came out time and they told me to turn off the AC to see if it was frozen somewhere. One of the lines was poor insulation. The guy said that they'll shoot the dye in it and put Freon in it and see what happens. I agreed.

M Preising Electrical came in and their tech took less than an hour to fix our electrical issue. He wore a facemask and he was nice enough to wear the foot covers without an issue. American Home Shield has been good, so far. The claims process was pretty straightforward.

We submitted a claim to American Home Shield for a dishwasher. Someone scheduled the appointment, and they came out. The contractor was okay. He said that it was something in the door thing, and he readjusted it. He said, “Just be careful closing it.” But it's not working again. They thought they had it fixed, but a week later, it went back out. I reached back out numerous times. I went back in and did a resubmission, but it didn't work, so it wasn't gonna be like another $100 charge. The status has been to contact the contractor, and that has been since 8/30. I've been calling, and I finally talked to somebody today. They said that the contractor would reach out to me in the next 24 to 48 hours to reschedule. I've been trying to get this second appointment rescheduled. It has not been very good.

The people that take the calls at American Home Shield sometimes don't understand what you're saying and it's hard to get it across to them. I told them that the dishwasher worked, but when it would drain, it would drain out into the sink. The drain was coming out of that top knob from the sink and it would come into the overflow. When the repairman came, I told them, “It's the overflow, it's coming out.” He said he was the wrong person. I needed a plumber. I called back immediately to say that they didn't understand what I said and that dishwasher was working but the water wasn't staying in the dishwasher and draining the way it was supposed to.

My garbage disposal was leaking and my faucet was broken. It was a gooseneck and somehow it came off the base. I spoke to a live person from AHS which took forever and a day to get on the phone. I understand they're in the Philippines or something and to get to a live person is hard. They gave me the phone number of the person and the name of the company that was to come out.

I have a water leak that can't seem to be corrected. I had three plumbers come out and the last person that came out did the Sheetrock work from where the plumber had to cut a hole into the ceiling in my basement to replace the PVC valve that he identified as being the root cause to the leaking issue that I'm having. However, the water company has sent me another notice telling me that the problem has not been corrected. I really don't know what to do at this point. It's been going on back and forth now for the last two months.

I had a leaking pipe and the techs that came out were perfect.

On August 11th, I called American Home Shield and I told them I had two issues. The first one was with my toilet, which they handled, and the second one was with my stove. On August the 14th, a repair company came out, looked at the stove and said it was so old. They did not think they could get the parts but they would try. They could get the parts for the stove but they could not get the part to fix the oven. So, AHS gave me two options. One was for me to take the Whirlpool stove and they would have it delivered to my house. They would have it installed and the old one taken away.

The way that the drain was originally set up, it went into the ground outside instead of having a proper outlet for it to go. It was almost buried in the ground ‘cause there's some vegetation around it, so it got blocked up. I did everything that I could at the unit, so I couldn't understand why it was blocked up like that. The guy from Bencraft Mechanical went out there and adjusted the PVC pipe and put a different drain head. Now it's filtered out above the ground so it won't ever get backed up again. He was really professional and he was wearing a mask. It took him about 30 minutes to fix it. Bencraft was perfect.

Our AC wasn't cooling. I called AHS. They sent the order to Greenway. Greenway never called me. 'Cause I've tried to get someone out here. Greenway was absolutely horrendously terrible. They kept telling me they didn't get the message. I finally called American Home Shield back and said, "Give me somebody else." That was when they gave me Best Care. Best Care called me at 7:30 in the morning. They were wonderful. The best they've ever sent. They were polite and prompt. They were here before 8:30 to fix it.

The contacts were loose on the side of the electrical outlet. The guy came out, immediately diagnosed it and knew exactly what the problem was. He took care of it and he was great. It was an easy and stress free process. I've already referred American Home Shield to three other people that are either buying houses or just recently bought houses. A friend of mine has a home warranty like ours through another company and it’s not even close.

I was having a leak issue so I requested American Home Shield to send someone. Air Pro Masters came in. I then had to wait. American Home Shield said it was not under warranty. But that was why I bought the insurance. What then does having an insurance mean? An insurance means that when you have something happen, you'll be covered. Also, I asked if whatever the tech found, I could have and asked whether it would be sent by email or if they would send me a copy. But I didn't get it. As a customer, I should have his assessment. I don't know where the leak is. I just saw a spot. I am also the one who kepts calling until I was told it was not covered. I'm really disappointed. I didn't talk to anyone in tghe company because I'm not happy with their service.

Air Max came out for my air conditioner claim and they did an excellent job. They were very professional and their guy came when he was supposed to. He had a mask on and gloves as well. The air conditioner's working better now than it has been in years. We've had American Home Shield for years and somebody comes out almost every year to work on the air conditioner. It's been the same issue where the Freon would leak out and somebody would come and they say they would fix it and it would last for a little while.

I have a double decker washer and dryer and the washer basket held water during the cycle. A guy from Appliance Doctor came out, tested it, and realized that it wasn't any issue with the timer, a valve or drainage. It simply wasn't clicking over to the next level of the cycle. He offered that if it acted up again, to put in the request again to him, and he will come out again. Out of all of my experiences, this recent service was the better one. I have a problem with the third party that American Home Shield recommends to come out to service whatever issue, but it happened that The Appliance Doctor guy was excellent. He did what he said he was gonna do and he offered a follow up if I needed one, but the other ones, nah.

We've been in the house for about six years and last year we had some of the outlets kinda blow out on us. So we had them replaced before we had American Home Shield. They just kind of seem to be around their warranty age because we've had four more kind of go out within the past two months. So, we called American Home Shield to kinda come out and replace those for us.

I've been happy with American Home Shield so far. Luckily, they've been able to cover everything that I've had an issue with. I haven't had to use them that much, but every time I've done claims, I've done it online. I've only talked to the whatever company was coming out to fix it. One time, I went without AC overnight. The technician from Air Design said that it looked like somebody may have messed with my wiring, but it was hard to understand him. He had an accent, and he was wearing a mask (he had gloves on as well). I repeated it back to him. I said, "You think somebody messed with my wiring?" and he was like, "Yeah." It didn't make any sense though. Who would go into my AC unit outside and mess with the wiring? Apart from that, he was able to fix the issue.

The website of AHS was very convenient. The contractor called within a few hours after I submitted a claim. He was great. It was the second time he’s been to our house, so I felt good about him coming in. It's much better now ‘cause the attic fan was making this loud noise. It was so loud, you could hear it outside. He fixed it really quickly and it’s working perfectly.

Our recent claim with AHS went well. They scheduled me, but we were waiting on the part to come in. It was about six weeks. Hers and His Plumbing found out that the faucet was still under warranty. So, we had to contact them, which AHS didn’t, and that was a big problem. I figured they should have contacted Pfister, the faucet company. But the technicians came in and fixed it in a timely manner.

The refrigerator was freezing up and the technician came out to take a look at it. He fixed it perfectly. He was friendly and on time. He explained what the issue was to us. He was very good and I liked him a lot. We’ve had American Home Shield for three months. We’re in a new house and we’ve had a couple of issues. So, it’s nice having it and they've had good service people so far.

I had the two claims. For the first one, the guy came in for a rekey and he was friendly. Plus, it was not even 15 minutes and he was done. The second time that I had someone come was for my air conditioning or ductwork. I just bought my house and I was told that you get a home warranty because if things like that break, then they can be replaced. However, the air guy said no. Even though I have a super old unit, they just keep trying to jimmy-rig it until it finally breaks to the point that they can't fix anything. He was talking about that's how the home warranty gets money 'cause they just have to come out. Every time they come out, you're paying $75. It just seems like they flop it together and make it work for a short time again. It’s a bummer, but I'm sure it'll be all right.

American Home Shield's online service is pretty simple and straightforward as far as filing a claim. But I had a little difficulty this time. It's not so much American Home Shield, but with the contractor that they are using and their limited availability. A capacitor was blown and Fast Response Heating & Cooling came out. They have come out to fix the AC a couple of times and it's still not working. It still hasn't been resolved.

I have a busted pipe and the contractor is still fixing it but they are good. American Home Shield has been good so far. If I have any issues, I usually just call them back and they follow up with it. I haven’t had any problem with them. They have good customer service. They’re usually prompt. By the time I hang up up, I have a message from somebody who's gonna follow up.

We love American Home Shield. We recommend them because it is the best safety net you can have for a house. When filing claims, we either make a phone call or hop online and give the information on the website. We usually have someone out within 24 to 48 hours. We never had a problem with having to wait. The only problem we have, and this isn't related to American Home Shield is, due to COVID, the parts that they're needing for things aren't being timely because they're coming from China. So it's not a Home Shield thing. They've had guys come out here. They've done what they told us they'd do. They were timely on their responses. Everybody that they've ever sent out has always been professional. They've been on time. If they say they're gonna be here at a certain time, they're here.

American Home Shield sent Absolute for our AC. They came the same day in the middle of summer in Tucson, Arizona. That was like a miracle. Everything was excellent. There was a pipe that takes the condensation away from the AC unit and dumps it outside. It was backed up and was leaking water all over the floor. The tech had the AC fixed and going. He was only here about half an hour. He was really friendly and a really good guy. He explained everything to me. I really liked him. I couldn’t be happier with that encounter.

Climate Experts came out for our AC that quit working. It was the capacitor and the guy put a new one in quickly and easily. Everything's amazing. That was the first time I happened to use American Home Shield so I loved it. They did what they were supposed to do. I didn't have to worry about anything. Keep doing the good work.

The pump on the water well kept clicking every two seconds and it was showing less than 20% on the pump. That water had gone to the top and it didn't know what to do with it. When I did the claim, I called American Home Shield and it was very easy to make a request. They ended up sending me Priceless Water Well Services. I called them within five minutes after I got that, and they were here within 30 to 45 minutes from that call. They looked at the pump and they got it pressured out. We're working normal now. Overall, everybody's been very helpful and knowledgeable. This doesn't get around a lot, but one thing that I will say is they were very professional with the communication on the services provided.

I submitted a claim online to American Home Shield when we had an issue with our toilet. Their plumber from Prime Plumbing Services came the next day. He was on-time and professional. He finished his part but because the leak had caused some damage downstairs, we had to go with somebody else after that. Still, he was really nice and gave me good information on things to watch out for as a homeowner. He gave me his contact information to let him know if there would be issues with his work. Now, everything is working fine.

I had a good experience with American Home Shield. My most recent claim was related to my water heater. I requested American Home Shield to check my water heater that was not working. So, they quickly sent a contractor. He inspected it. He advised that it needed to be replaced. A couple days later, they called me and they scheduled me for the installation of a new water heater. They were very professional people. They were very clean. They did a really good job. Everything was pretty quick and easy.

Loyalty Home Services came out for our plumbing issue. It's working out fine, although I know I paid more than I should have had to. The deductible is $100 and the guy must have been here for about 10 minutes and replaced the little item behind the handle in the tub. He made that comment, "Easy money." But that's what is in the contract so nothing I can do about it. He was excellent and he took the time to show my son what he was doing so that if things go wrong again, my son could change it himself. He had already changed everything else and he didn't know what else to do. I'm perfectly happy about it, except for the deductible. But I agreed to that so that's the way it is.

We had a refrigerator issue. The water wouldn't shut off. I wanted a particular vendor instead of the first one that AHS sent. So I called the company and the contractor came rather quickly. He saw that we needed a part ordered and then when the part came in, he came back and installed it. He only had to come once, except the second time, to put in the new part and everything is working great. We've had him once before when we had a dishwasher issue. He was very knowledgeable and very courteous. I like the fact that he texts or calls me to let me know the time he's coming. He also wore a mask. American Home Shield is prompt. The reps are also courteous and they send knowledgeable people.

American Home Shield did a great job. The AC wasn't cooling so the contractor came out and troubleshot it. They found that a starter cap was bad.

American Home Shield sent Universal Plumbing out for a leak. I didn't know where the leak was coming from. It was leaking into my bedroom. Universal Plumbing was fast on handling the problem, and the plumber did a very good job. He didn't take long at all. I hadn't seen any issues as of yet with the job, but I was pleased on the plumber who came out. This is my first claim with American Home Shield and I didn't have any difficulty. I was pleased with the process.

The heating element of my microwave went out. I placed the claim with American Home Shield and a serviceman came out, diagnosed the problem and ordered the part. It took about a week to get it in. The contractor was good. AHS is the best thing since sliced bread.

We suspected the issue was a leaking pipe. The guy from AZ Remodeling and Plumbing was very honest with me. He looked at my bathroom and sealed off what he had recommended. After that, I don't have any more problems. It’s fixed now. It was easy to submit the claim for it. I'm pretty satisfied with American Home Shield. I may have to use it again pretty soon.

The one side of the house, the air condition had stopped functioning. There was something wrong with the circuit or wire that needed to be replaced and fixed, and that was it. It was a wiring issue that had worn out and disconnected. ARG Going Green was able to fix it that same day. We like the convenience of being able to call and get the service done quickly and in a timely way, and a good job is done. And if it can be fixed, Home Shield fixes it. If it needs to be replaced, they replace it. It's convenient to know you get reputable people out and be taken care of well.

Our would stop after about two minutes after turning it on. The issue was with the heating element and the technician from Jones Family Appliance fixed it. There was some hold time there when I called American Home Shield. Then I got disconnected so I had to call back. Other than that, the experience was pretty easy. Having a home warranty is helpful. When you have issues, you don't have to worry about the high cost of repairs.

I had multiple appliances. I had my range, washer, dryer, and fridge. I kinda waited until I had enough and did this all in one claim. The technician came to look at everything then he ordered the parts and came back. Everything is working perfectly. I have peace of mind with American Home Shield. I've had some major appliances break and they were majorly expensive. They have done a couple of repairs for me and it's worked out very well. I'd tell everybody else to get it.

It was easy to submit a request for my AC, but then they are still in the process of fixing it. A-US Air of Texas came out, put in Freon, and it helped, but it didn't fix the issue entirely. I had somebody else come out today and they're still trying to figure it out.

I had a backed up toilet and American Home Shield sent someone out to fix it. They weren't able to come out that same day or the next day. They were putting me on an order for the following day, which had been two days. I called them back and I told them that I needed it done that same day because we had a back up and we needed it. I have small children at home. They changed the schedule and they came out that same day. The contractor was very professional and the service went very good. They finished their job and our bathroom is working. I'm satisfied that I was able to purchase that insurance. It helps me a lot.

My garbage disposal stopped working. I filed it online and the website was easy to navigate. The contractor called and told me when they'd be here. The guy who came out was great. My wife was here and she said he was very nice and professional. The garbage disposal was completely locked up. He tried to use the anti-jamming tool that came with him and that didn't work. The motor was fried so he went and he replaced it. We recommend American Home Shield to people all the time, 'cause it's definitely worth it. Every time, they have come out and do what is best, fix the problem.

My plumbing claim went well. The toilet was running continuously and the guy identified the problem. It was probably less than a minute and he fixed it. I haven't had any more issues.

I had a couple of outlets that needed to be changed. The technician was good and knowledgeable. Everything went well. I like American Home Shield a lot. They're really good. Everything is good right now.

My garbage disposal wasn't operating and was making weird noises. I went online and found AHS's website easy to use. When I sent out my claim, their system automatically sent back the contractor that has been assigned and a notice that I should expect to get a call from them. The techs from Plumbing Specialties sent me a text regarding their date of arrival and the time they were gonna come. They got to my place on time and they were professional. The disposal has been working fine since then. I'd definitely recommend AHS.

Our recent claim with AHS was a stoppage having to do with the garbage disposal. The contractors were able to solve it. They fixed it while they were here and everything was completed within an hour. It’s fine now. I was able to do the dishes. I'm just really happy that I have AHS. They got it together and they sent qualified people. They also sent them fast and it got fixed. The nice thing about having American Home Shield is it's a standard procedure. I call them and I tell them I have a problem. They schedule a repairman or a technician, the technician contacts me and makes an appointment and arranges to be here. They come out and fix the problem. It’s really a wonderful thing.

It was about 100 degrees outside and the air conditioner wasn't working. When I called American Home Shield, they said that a company would give me a call within two days and let me know when they were able to come out. But then Benak's Heating & Cooling called me within a couple of hours, and their tech was able to come out. They were actually on within eight hours. They were good and professional. The experience was quick and painless. The AC has been doing well since the repair.

My refrigerator stopped working and the technician came out. He noted all the parts that needed to be put on the refrigerator, and he ordered those. It took about a week longer than what he said for all of them to come in, ‘cause it was three separate parts. Then I had to schedule it and that took another week. The technician explained to me the reason it took a week is because he was off sick with COVID or something. He finally came out, and they repaired the refrigerator. Did not need all the parts, sent whatever one of them was back. Then he found out that he needed two more parts and ordered those. He had to make a second return trip to repair those. When he was out here he broke one of them, so he had to get one from a parts place. It was a very difficult part for him to put on, and he broke it twice. But he finally got it put on. It's making a funny noise, but it's working. He was a very nice, young man, and he wore mask.

I had a refrigerator freezer claim to American Home Shield. Axis Appliance came out the initial time and didn't have the part to replace it and then had to come out like a week or two later with the part and installed it. The gentleman was really nice, courteous and professional. I've had American Home Shield for 20 years, and I like their response, the convenience and the ability to get things fixed.

Filing a claim with American Home Shield is simple. You can do it online or you can call in. I've done it both ways and each way, it was kinda like just giving your account number, tell them what you want, and they schedule you an appointment. Everybody that has been sent has been professional and knowledgeable of whatever they're doing. They come pretty fast and take care of the issue and I haven't had any repeat issues. They come and fix it. I don't have to call that particular company for that particular reason anymore. The only thing is I was trying to get a receipt for the work done and they weren't able to provide me with one. They should make sure that the customer can receive a receipt because what had happened was I needed a receipt to show my water company that the repairs were done.

American Home Shield is not very expensive and they take care of the appliances. If you have to get them replaced, they are pretty accessible to get that done. They are pretty much timely based on the fact that they are not in the community here. They are pretty good and I would recommend them. I had a problem with one of my electric lights that impacted my garage lighting and my basement lighting, which runs on the same line. I called AHS and the claim process went well. A tech with 1MD Electric came a day after the call. He was professional and he wore a mask. He fixed the fixtures and the problem that was going on with the line. He was able to repair it the same day. Everything's fine now.

American Home Shield sent out a tech and he said that there was a compressor issue with my one of my AC units. They went ahead and ordered a compressor. The compressor was backordered for however long so they offered me a cash-out of $500 saying I could go buy my own compressor and fix it however I wanted. I called in a different tech and he said it was not a compressor issue but it was just a pipe. I also called a third person and he agreed with that statement so I had it fixed. It seemed like the first tech was not fully qualified. He diagnosed the problem within a few minutes whereas the other techs took a good 30 to 40 minutes to look at the issue. The first two techs were from the same company while the last one that fixed the AC was not. I then sent in my receipt in to American Home Shield order to get reimbursed for the $700. Since the repair, the AC has been great.

It took us six months for a resolution after repeated visits from the appliance repair shop but finally it was resolved successfully and happily.

I don't like the answering machine of AHS. I like to talk to a person over the phone. Other than that, I had no problem with them. I had a plumbing issue recently where AHS sent out Bestway Mechanical. The guy came out, told me what the problem was, and fixed it right there on the spot.

We had two toilets that were leaking. One wasn't seated properly and one was visibly leaking. Initially, it was hard to get an appointment. I was scheduled for the plumber but my issue was dropped because it was the end of the day. They ran out of time and never showed up. I was not informed that they might not make it if I'd be having a service call at the end of the day. It'd be helpful if American Home Shield could work more closely with the contractor to advise on a timeline 'cause I was having a hard time reaching the contractor and finding out when they would be coming out.

The ice maker didn't work. The guy from Sears who came out was very good, professional, and got it done. The ice maker is better than ever. I like American Home Shield's prompt service and cost.

Our hot water issue was handled by Plumb Genius just fine. It's pretty simple to submit claims with American Home Shield online.

I had an electrical issue and the guy who came out from A to Z Electric did a really good job and got us taken care of. So far, things have been good with AHS. The claims process we went through went pretty quickly.

InterTech Maintenance Group came out for the hot water heater that was not working. The guy was actually early, so that made it nice. He had to get me a whole new hot water heater. We like American Home Shield. They were absolutely great. They took care of it quickly and it wasn't too expensive with the warranty.

I had two different people come out there. When the first one came, I wasn't home and my auntie was there. The guy left a little note telling me what I needed and I called him to clarify what was going on, but he got all smart and rude on the phone. I didn't know what happened and I was trying to figure out what was going on. He told me that if I didn't like whatever he'd seen, I could find somebody else. The next thing I knew, I got an email from American Home Shield saying that somebody else was gonna come out there.

We had some lights and outlets that had no power. I wasn't sure what was going on, so I called American Home Shield, and I did the claim via their website. It was easy enough. SJDI Electric came out. The guy that came out was super, seemed very knowledgeable, and he was able to figure out what was going on in a matter of 15 minutes. There was the loose wire out of the breaker box. Everything's working normally now. My wife would go in and out the garage door every day. So, having to go out and manually open the garage door versus being able to use the garage door opener certainly saved some time and energy.

Our disposal was leaking and making a really loud noise. My daughter submitted a claim online to American Home Shield and their contractor called the day after. They said that the first opening they had was on Monday morning and asked if that was fine. I told them it was and the the tech came when they said he'd come. The young man who came was really nice and polite. He put in a new disposal. I would recommend that contractor and would like to have them back if I have any more problems.

I needed the dishwasher repaired. I went online and went to my account page on the website of AHS and entered the claim on there. From there, they sent me a text, then they sent me an email that I'd be contacted by the repairperson. After, I was contacted by the repairperson, but we rescheduled the first appointment because I couldn't be there. We made a second appointment and it worked out great. He got my dishwasher fixed with what he had available and I have not had a problem with it since. That was my fourth time to submit a claim with AHS and I’ve had nothing but good experiences with them. Their service had been timely and efficient. The repairs were done the first time the techs came out, too. But one time, they had to order some parts and in the end, they gave me a new washing machine because my other one was old and it would have cost more to get the parts than to get a new one.

I had some work done on my air conditioner and the process was fine. I called the automated line, put in what the prompt said then it gave me a phone number to reach out to a particular vendor. It also told me that I could use the online service thing to do that. But I prefer to talk personally, sometimes. I didn't want to put my claim through online in case I had some questions.

American Home Shield has been very good so far with me. I have no complaints. Recently, the AC started making noise again like it did the first time Express Heating came out for it. I called American Home Shield on Sunday for a recall. I spoke to a representative and I did get the email that it was put in. They told me that they would send it in to Express Heating, but they haven't come out yet. They haven't called me yet to tell me when the appointment is going to be. I called yesterday evening, but they had closed. But I have no problem with the contractor at all. The guy's name is Jimmy and he does a great job. He's professional and knowledgeable.

I'm glad that I have American Home Shield. They've treated me fine in the years I've been with them. I called them when my lights were going mysteriously dim and bright on their own and the contractor they sent out was a very nice guy and very smart. It's all fixed now.

A+ Comfort Air & Heating came out, repaired a little part in the AC and it's been awesome. They were on time and filing the claim was easy. The only issue I had was the wait. It took the whole weekend. I didn't get anyone to come out until that Monday.

When we turned on our AC, it was not cooling how it used to. At one point, it stopped and wasn't working. That was about two weeks ago. When we called American Home Shield, MS Services came and they fixed the AC. But we are still having the same problem. This is happening when the weather is in the three-digit number, 106, 107, 108. We have a two-story. When we turn the AC upstairs and downstairs, only one of them will work. Only the one upstairs will work then the downstairs one will not cold up more.

It's getting colder but the last few remaining hot days have been much better. All works well.

High Priority Plumbing and Services came out for the water damage as something happened with the main line. They're always good. They've had to come out here a few times for different things. Those guys are always nice, very professional, efficient, and quick. I also submitted a service request for pest control. American Home Shield provided me the number and I usually have to call the vendor first. The number for Terminix wasn't working so I called AHS twice because they couldn’t locate another number for Terminix. When they finally got Terminix to call me, it was from the number I was calling but for some reason, I couldn't call to the number. They could just call me.

Ark-La-Flow Plumbing fixed the refrigerator after two and a half weeks. When the guy found the error, he did good. He had to order a part but they were so busy it took them a week to even come out. Luckily, it was still freezing. But that was the big problem. It was freezing up on our refrigerator freezer so I was having to take the backplate off the inside of the freezer and take a hairdryer and manually defrost it.

The tech told me that the tank wasn't filling up with enough water and that was the problem for it to suck it on down. So he adjusted that and fixed the problem. Then we tried it to make sure that it was gonna continue to work. He was very professional, nice and cordial. Everything went great. So I'm satisfied. When I call AHS, somebody answers. When I need a service call, they have been very prompt about it. So I appreciate that.

My most recent claim with American Home Shield was for my kitchen faucet. I did it online and I immediately got which company would be sent out and their phone number in case they didn't call me. But the contractor called me and we set up a time when I was gonna be home. They came by and checked it to see if they could fix it. They realized they needed to have a part ordered so they did that. It took about a week but once the part came in, they called, set up the appointment, came, and fixed the faucet. The service people were very courteous, polite, and helpful.

I had a backup of the water in the drain pipe and the contractor came later that morning. He checked everything out then went ahead and used the compressed air to make sure the line was completely cleared out and it did good. He did check the airflow too. For the most part, American Home Shield is good. I've had good luck with them. But for specialty items, a lot of times, they don't have people who understand what you're talking to them about when you call in. What I've learned is you just have to ask to speak to a supervisor and that causes that service person to be nervous because they're graded on that.

Recently, the contractor who came out for our AC unit was wonderful. He was really good. He went up there and he checked it. He said the pads were not getting saturated, so he cleaned off the area. He was in and out. It didn't take him that long. This is the second time I've had a contract with American Home Shield. On this particular call, the guy came out within the timeframe.

I had some condensation where hot air was meeting cold air in the vents that were coming out of the ducts in the attic. That issue never got really resolved. The people that came out were great, but the issue appears to be on the margins between the categories that were provided. So I had somebody come out and said that our attic fan was busted so we needed an electrician. An electrician came out and said that it was not busted but we needed insulation. So in this case, there wasn't much of a resolution.

Midsouth Electric came out for an electrical issue. The guy was fantastic and he fixed it. He did it quickly and efficiently. He also took precautions with the mask. I was super happy. American Home Shield is great. No complaints at all.

Submitting the claim to Home Shield was simple. I've done three now, and usually, I would get a notification saying that, "The company will contact you." But I didn't get that was Atlantic Repair and I called them a few days after I submitted this claim. I had to schedule the appointment with them separately. But usually when I work with Home Shield with everything else, and they do the work themselves, it's great.

I did the claim online where I put in a work order and I got a notification that the contracting company was notified and that they should be calling me. Or if they don't call me in an ample amount of time, to contact them. My kitchen sink was backing up and they had to come three different times. I still have another schedule 'cause the problem has not been solved. I don't know what exactly it is. The first guy came and snaked it but he had to come back a few hours later 'cause it started backing up again even after we tested it for a little bit. He snaked it again with a different snake and it ran fine for a couple of days but it started doing the same thing again.

I've been trying to get ahold of the person at AHS. I sent him another request for a plumber. I left him two messages - one on Friday at 4:50 and another today at 10:30, but I have yet to hear from him. I find the interface extremely difficult to use because it's all automated AI. It's very hard just to pick up the phone and ask what's going on. I got told to go online and look at my thing. But I already did and I had already paid my $75 and I have a plumbing problem. I don't know what to do if the person doesn't respond in 24 hours. It would be helpful to know. Other than that, I had an appliance claim and the tech from Arno who came out was very professional. He figured it out and fixed the problem. He was as in and out. It was great.

I've had American Home Shield in a previous house that's why I requested it again for this new home. Recently, our thermostat stopped working. My boyfriend went up there and found that the condensation was building up so it probably shorted out the board ‘cause it got wet. But it looked like it had not been flushed in a while and it needed to be flushed. I'm glad we had the guy from Comfort Pro ‘cause he flushed everything through.

The guy from Realty Rekey was very professional, and he took care of everything. He maintained a good social distance and kept his mask on when he was in the home at all times. He probably handled the whole rekeying process in about 15 minutes. It was great. Filing the claim to American Home Shield was fine. I did it directly through online. American Home Shield is great.

I requested some help taking a look at my central air conditioner and I did schedule the appointment for tomorrow. I had a little bit of trouble getting in touch with the contractor for this more recent appointment. They were assigned on Monday and I spent a couple of days trying to reach them but I couldn't do so by phone. Their line was always busy or disconnected. Eventually, I did manage to get in touch with them on Wednesday. But I was a little bit panicked until then because I couldn't find a way to get another contractor assigned or to otherwise reach them. But it did all work out in the end. There was another claim before that for rekeying and that went pretty well. I just had to fill out a form online where I selected the kind of service I needed. That went pretty smoothly and I received an email later saying a contractor was assigned and they'd be contacting me to schedule an appointment and follow up from there.

Our microwave was shorting out power in our house and American Home Shield sent somebody over to fix it. Then, they sent something over the email saying that we needed to replace it. They didn't go into detail on the first email that I received but that we could purchase the microwave. Then, they would give us up to a certain price and then we would have to turn in the invoice to get it refunded. So, my husband called to ask about it because we had to get this microwave.

American Home Shield is convenient, affordable, and they do a good job. They are friendly and their contractors come out and fix issues. Patel's Plumbing was sent out when we had a claim for a leak. They came out at first and they did what they were supposed to do. But it was still leaking. They came out again and fixed the leak. This time, there was a leak from the tub. The problem was it wasn't from the plumbing so they didn't do the work. I needed some grout around the tub.

American Home Shield sent somebody right out when there was a leak from the toilet that was coming from upstairs and soaking into the drywall in the bathroom downstairs. It was great for getting that taken care of but they could improve with following up. I'm still trying to deal with getting the hole that the guy cut in order to find the leak repaired.

Warranty companies have this thing where I get parts from their contractor. AHS should have something different and let me add more to whatever they would pay for the part needed so I can get what I want. Still, their contractor DrainGo did really well for me. I had to have one faucet repaired in a shower and a piece replaced inside a tub.

I called on a Friday for my AC claim and A-1 came on Tuesday. They replaced the motor and they did a good job. But trying to get through Home Shield is terrible. It used to be nice and easy but now, you can't get through to them.

The technician who came out for my garbage disposal claim was pretty professional. He came out and he was in and out in probably about 30 minutes, give or take, a few minutes. He had to replace the garbage disposal. So far, American Home Shield been pretty favorable. I've called them three times. Out of three times, two times they were able to actually fix the problem. There was one time when they fixed part of the problem but then the part was not fixed. But I didn't bother to call.

I did the claim for plumbing to American Home Shield through the portal and it was user-friendly. The issue happened on a Thursday evening so the contractor wasn’t able to get here until Monday morning, which meant I didn't have hot water until then. Their time frame does not include weekends so they were technically here within the period of time. It just was an unfortunate timing but they fixed it. Also, they had masks on when they came out. AHS has met expectations on what I signed up for.

The AC was making a terrible noise. It was vibrating and we found it terrible, but it was kind of funny because when the tech from Rice Heating and Air Conditioning got out there, a piece of cardboard had fallen into it. It was an $85 learning experience. As far as American Home Shield, we had quite a wait time on the phone, but that's understandable right now with the Coronavirus. It takes about half an hour to 45 minutes. We've had good repairmen. We can do nothing but compliment on the guys that have come out, especially with the fact that they've all worn masks. We're senior citizens, so we insist on people to wear a mask when they come in, and nobody gave us any lip about it at all. They were all very agreeable and cooperative.

American Home Shield has a rekey service which I took advantage of. That was a good thing. Recently, the garbage disposal wasn't working. It was jammed. Service Contractors Plumbing came in and fixed it. I did the claim online and it was simple. But when you call American Home Shield's toll-free number, you are put on hold for a very, very long time. Also, the description of what's covered is lacking. I had an issue where the electrical wiring that leads to the doorbell was damaged so I figured that would be covered under electrical. But they said it wasn't.

Someone from Total Quality Air came out for a claim I made with American Home Shield. The tech was on time. I told him where the unit was and what was going on. He went around the house and fixed it. He had to put something in the air conditioner. Within 10 minutes, he was done and gone. The air conditioner works fine now.

We cancelled our contract with them because our air conditioner broke July 8th, both of our systems in our house. In September, we finally ended up paying for it ourselves because they couldn't find equipment for our downstairs unit and we paid 3,950 to get it fixed. American Home Shield is giving us 1,700 because that's all they said they would be able to give us because that's what they could have repaired it for. After waiting over three weeks for that particular unit, in the middle of August (our house was at 90 degrees), they said, “Well, we're sorry. We can't find the equipment.”

When I had problems with my dishwasher, they sent somebody out three times and they finally replaced the motherboard on it. At another time, my AC unit was plugged up and there was water dripping in the ceiling in the bedroom which caused the ceiling to collapse. Quick A/C came out, cleaned that all out, and got the unit running. They fixed the drain as well. My refrigerator went out shortly thereafter. I had to have that, and I was on hold for two hours when I called American Home Shield. After that, they sent somebody out and then it was decided that it would cost too much to fix the refrigerator. They're gonna get me a new one, but they dropped the call.

I recently bought a house so they gave me a Home Shield warranty, and I'm so happy that we never checked the dryer. We finally moved into the house. Everything got started and we washed our clothes, put them in the dryer, and it didn't work. I had to call American Home Shield and file a claim. When I first filed the claim, I was unaware of the procedures and the way that we were gonna take. I initially went online and I was waiting for somebody to call me. I got an email back saying that somebody was gonna come out to the house and look at it. The window that I requested was the evening window. The lady came first thing in the morning. When she came, I didn't answer the door. So then we rescheduled for another week.

The trouble I was having was a secondary AC unit that wasn't kicking on. It was making a buzzing sound. The technician identified the problem right away. It was a capacitor issue and he was able to fix it relatively quickly. That all went pretty good.

Our unit would randomly shut off. Mountain Heating & Cooling came out and fixed it in no time, so I was very happy with them. I've had AHS for about three-plus years and they're usually very prompt. If anything falls down, it's not so much them. It would be the contractors that they contact.

Everything worked well with our plumbing claim with AHS. Our coverage with AHS seemed to work pretty well and provided service.

I've called when filing claims, and sometimes, I was on hold for about an hour. Other times, it was shorter. But we'd set a date that the technician would show up so basically, it worked well. Sometimes the calls were a little long when waiting to get to an agent, but other than that, everything was fine. Everybody they've send out has been professional. They know what they're doing. They're gentlemen and problem resolved. Recently, Nussbaumer Plumbing came out and they were wonderful. Overall, it was an efficient, prompt, and knowledgeable experience with American Home Shield.

My recent claim with AHS was for my washing machine. It was easy to submit the claim. I didn't have any problems with that. Sears came out the very next day. So, I was happy with that part of it. The part I had a problem with was that initially, it was going to be fixed, but then the parts were on backorder. I was supposed to get a brand new machine instead of having it fixed. It took two months for me to get it resolved. I spent countless hours and days on hold trying to get it straightened out. I was not very happy. There was a delay of course because doing it by phone, there were lots of people doing it. I was on hold of quite a while. But when I got through, the service person was nice. I'm happy with AHS. But it was a terrible process to go through, I suppose mostly because of the pandemic. I was very satisfied with parts of my experience but other parts I wasn’t happy with. But I would still recommend AHS.

I had some electrical outlets that were not working. Submitting a claim to American Home Shield was super easy. I did it online using their web portal. I logged in on a Sunday and got immediate responses. Somebody was out at my location by Tuesday morning. The techs figured out what was wrong and they addressed it. They did a very thorough job of investigating and went through all of the circuits in the house. They traced everything and found a couple of things that needed to be reset. They did all that.

Originally, we had American Home Shield 10 to 12 years and we stopped for about a year. We bought another home and transferred it about three months ago. They could lower their deductible. The only options they give are paying upfront or paying after completion, mainly paying upfront the deductible.

Addison came out and he was spectacular. He knew what he was doing. He told us what we needed and fixed everything on the spot. He wore the shoe covering and his mask. He asked if it was necessary for him to wear gloves but I told him, no. There was a short circuit breaker that he said that was probably at least 10 years old that needed to be replaced. It would fail in the next couple of years. So he replaced that for us and fixed a couple of the sockets that were not wired up correctly. It was all good. The first time that we used American Home Shield, I had some plumbing issues and I was kind of wary about them. But this second time around, it really got me on good terms with them.

My recent claim with AHS went well. Everything was good. We had a problem with the dishwasher. It was not draining well. Then the water was coming out. The contractors came out here and they fixed the tubes, and it was there, they just tied it up.

I had electrical and plumbing problems so I called Home Shield and the girl I talked to said I had to pay for the service then. She took my card number for both of those things. I should have already paid for this but I got an email saying that I owed money. I tried calling Home Shield two times and on both times, the wait time was an hour. But the contractors that came out were fine and what got worked on is working good. The plumbing issue was with the garbage disposal and they replaced that.

When Bestway Mechanical came out, they fixed the tank inside of the commode. But a couple of days I went out of town and when I came back in town, I noticed the water was running very, very slow. I thought it may be in the neighborhood so I checked with my neighbor. There was nothing the matter with his services. There was water pressure. So I called back yesterday and requested them to come back out and look at the plumbing system. They gave me a time between 8:00 and 12 o'clock. I figured they would give me a two-hour window time but they gave me a four-hour time just to be here at the house to wait for them to arrive. They haven't showed up yet so I'm still waiting on them. It's kinda tore my own schedule. I had to take the whole day off work.

My air conditioner wasn't putting out cool air. I called on a Saturday and the contractor came on Monday and they fixed it. Everything was fine.

I did a claim to American Home Shield for my AC unit. The process was very simple. I went on the app and selected that I needed service. I told them what the issue was, paid my deductible, and it wasn't even five minutes later when I received an email and a text saying that it was assigned to a company. Then I got a call from whom it was assigned to and they came out the very next day. The phone calls, the emails and the texts were all within 20 minutes of me submitting the request.

Submitting claims was pretty simple, and I've had good responses. The first time I called, the contractor never called me, and so I called American Home Shield. They said they couldn't have that so they contacted another contractor and that person called me right back. So, it was not ever on American Shield's side. It was the contractor.

We had intended to rekey at some point but we hadn't done it yet. We replaced the doors on our house and so, it was the perfect time to go ahead and complete the rekey. Dan's Pro-Lock came out and they were able to rekey my lock, and it went well. They did three doors and there was a deadbolt and a regular knob on each of the doors. American Home Shield helped with our AC back in June and our fridge started acting up in December of last year. So, I submitted a claim when that happened as well. The technicians were all helpful.

The fan motor of our AC was going out. It was screaming and there was no air coming out at all. The guy came out and replaced the motor. The technician did everything right. It's been doing great since then. AHS is the best one out there 'cause I've used others in the past and I wouldn't recommend them at all. In fact, I recommended AHS to my son who now has American Home Shield. He just signed up this week.

American Home Shield has been good in the past, but the ability to get ahold of them is just atrocious and I'm thinking of switching to something else. I waited an hour and 45 minutes and still didn't get anybody. I wish they would do something about that wait. Have them call back or something. I had a garbage disposal replaced and it took 12 days to get the guy here. I had also referred a friend, and they sent the person to her. They called her first, and she had no idea what it was about, so she cancelled it. When I didn't hear from him in a couple of days, I called them back on Sunday. Even after that, the guy came out a week later (Thursday).

The wire on the kitchen top burner was burning so it was had some smell. I called Home Shield and GE came out. The tech was wearing a mask and he resolved the issue.

Absolute Comfort did excellent quality work on an 8-yr old AC that had a leaking coil. They fixed it and I was quite happy. They were a very good company. I had a prior claim with American Home Shield for a toilet and I was very upset. The tank behind the toilet cracked and began to leak. When I filed a claim against it, the contractor came out to look at it said it happens all the time. The toilet itself was good, but the tank was bad. They had to replace the entire unit and they went and got the cheapest one they could find. I bet they didn't spend 100 bucks on it. It pissed me off that American Home Shield doesn't go back with the same amount and the same quality equipment. I even offered to pay any difference. I could've gone down to Home Depot or Lowe's and bought a better toilet than what they put in.

The temperature on the freezer was not regulating properly and it was making a loud noise. So Lucas Appliance came out and fixed it. The problem was that the fridge had been unplugged and to be able to properly know what the issue was, the tech said that it had to be plugged in for 24 hours. So he fixed what he thought was the problem and told us to call him back if there were any other problems. So I did and he came out again and fixed whatever else was the issue.

Our faucet and our disposal was not working. I called Home Shield and they gave me TJ Plumbing Supplies. They weren't that quick and I had to call. They had to order a part. It took two weeks. It was a long waiting period. But I liked the tech who came out. He was a young kid. He was good. Our disposal is making a loud noise now when you use it but nothing's leaking like it was before. So, I'm assuming that it's working. Other than the waiting period, Home Shield's claims process was okay. I had Home Shield for many years and then I left and I came back. I like the convenience of knowing that everything is covered appliance-wise.

Making a claim with American Home Shield is a simple process. But with my AC unit that stopped working, there were some issues getting a company to come out because it was during the heatwave a couple of weeks ago. During the heatwave, it was like 115 degrees. I had to send my family out of town and I had to stay to endure the drama of the heat because I had to continue working. American Home Shield didn't send out someone as soon as possible, which I kinda understood because it was definitely a time that people were calling because of the heatwave that was going on. But it was frustrating at the same time.

The contractors would call and let us know that somebody would be out between certain hours, and then always let us know that they were there. They took care of business and left. They were professional and let us know what was going on all the time. We've had great service through American Home Shield. We've had a couple issues and they've been taken care of.

My dryer wasn’t heating. Everything went well when I submitted a claim for it. The contractors got it repaired the same day. Recently, I just moved into the house and I wanted the locks changed out. However, they never came yet.

We had a problem with our refrigerator. We called and made a request to have a repairman come out and we paid the service charge. AHS sent me an email with the vendor. I called his number and left a message. He called me and came out the next day, first thing in the morning, and took care of it. He said to call him back if we had any difficulty. Some of the same things came back again. He did all the testing on the refrigerator and said it was operating as it should. We think what happened is that the refrigerator is quite close to the front door and we had excessive heat in this season of over 100. Then the things that were close to the freezer door were not solid. We had popsicles and things like that and they got mushy. Now we moved the things from the front of the freezer to the back of the freezer and that seemed to solve that problem. Plus, we turned up the degrees.

American Home Shield had sent someone to call me for an appliance issue. The tech from Demand Justis was fine. He had his mask on and he kept a distance between us. My appliance is all right now. This is the first thing I have done with American Home Shield and so far, so good.

I like the usability and the trust of, "Hey, if something breaks, we got a warranty." My water heater was not working, so I did a claim online. Conklin Plumbing came out the next day to fix that and it went really well. They were timely and they went above and beyond. They installed the first part that still didn't work, but they were able to solve the issue. They got the water heater fixed and I had the hot water that day.

The guy was professional and it wasn't a long period of time that it took him to repair our dryer. He knew what he was doing, and he got the job done. Also, that was the first claim I've ever submitted. I called them on the phone and then we didn't have to wait long to get a service technician out.

My wife tried to open the garage door and it wouldn't open. I went outside to see why it wouldn't open and I looked up and saw that there was a spring that broke on the garage door. My wife notified American Home Shield online. They sent me a text message. When they chose a contractor, I got a text message from the contractor. Flash Garage Doors came out and they got the spring replaced. We've had to use American Home Shield twice and they've been responsive both times. Overall, the experience of having to file a claim and get a response has been good.

The circuit breaker needed to be fixed. Originally, I got electricians to check the place and then they said it needed to run two lines and they needed to replace the thing in the garage. Then they told me it was gonna cost around 3,000 bucks. So, I called American Home Shield and they sent MC Electric. The service guy found one failing that was why the lights didn't work in that area. So, he replaced it. The light doesn't flicker anymore. Everything now is in a good condition. I also wanted to upgrade the fridge because we are a big family. We need a big fridge. I asked AHS, but they said, "We just fix the broken ones. So when it gets broken, you get a new one, but it's gonna be the same one." Overall, I like American Home Shield. It's recommended and our experience is really good.

The AC wasn’t getting cool and the first time the technician came out, the unit was frozen so he had to let it defrost. I had to book another appointment for him to come back out. It was a week later that they were able to do the repair. Since then, it has been working good.

SWAT Plumbing came and they were on time. They were quick and cleaned up after themselves. They replaced the garbage disposal. It’s now working great.

When I submit requests, they get canceled by Home Shield for some reason but I never authorized the cancellation. So, the order will go out to the third party that is supposed to come to fix the item. For example, I submitted a request for a garage service, I called the company that Home Shield sent me the email on, and they said, "Oh, Home Shield canceled that," but I never canceled it. I don't know who at Home Shield canceled it, but someone there canceled it.

The contractor that came for our recent claim with AHS was great. He was friendly, professional and reasonable. He did what he came out to do. He was also wearing a mask. I've been happy with American Home Shield so far. Every time we've had a problem, we've been able to call and get work done at a fairly reasonable amount of time.

My wife put in the claim to American Home Shield for the clogged sink and they were responsive. We got a call from the contractor, Flowright Plumbing. They gave us a couple of times and windows, and then we got another call before they came. The service was good and they fixed it.

The contractor came out and looked at our air conditioning leak. I filed the claim online and American Home Shield's website was easy to work with. I was told that within 48 hours, I'd hear from the contractor and I heard from them within an hour. They were incredible. They let us know that it wasn't covered by the home warranty company but they did the work that was necessary and we just paid them out of pocket. I've been very dissatisfied with other experiences, but this was great.

I did a plumbing claim online through the Home Shield website to have a faucet fixed in my shower. The company called me right away to make an appointment and then the tech came out. All of that was as expected. He was prompt and courteous. He encountered a problem when he got the shower taken apart. It was so old and when he went to put back one of the plastic pieces on, it broke. So he went to the Moen place and called me. He kept in touch with me all day as he was trying to figure out if he could get a part for it or how he would fix it. He ended up finding what he needed and made another appointment. He came out again and it was great. Home Shield has been a good investment so far.