American Home Shield Reviews

I've always used the website when filing claims and I've never had any problems. I just point and click and choose, then they assign me someone. I love it. I knew exactly what company was coming and when they were coming. With my recent air conditioning issue, the technician who was there used his connector thing and determined there was no power to the unit. I went down several floors to my basement fuse box. Right there was the fuse marked AC that was turned off. I just turned it on and it was fixed. After we did that, we talked about maybe the unit's getting old, so possible replacements, roughly how that works, how to get it up there, the cost, and he knew his stuff. It couldn't have been easier with American Home Shield. It's not cheap to get it, so people have to weigh that against the age of their appliances and possible issues that come up.

Our air conditioner went out. Within a few hours, somebody was calling me back to schedule the person. So, it was very quick. The tech was very nice and knowledgeable. A little critter of some kind had eaten through a part of the wire. They got it resolved that day. Generally, it would cost a lot more to have my air conditioner looked at, plus the other things I've had done over the years. So, having American Home Shield is definitely worth it.

I had a claim for a dishwasher and a range. That guy knew his work. The only thing was that he was delayed in bringing it, but he was very good. He was full of knowledge and he fixed it right at that point. Today, a company came for an air condition problem. The person was good to talk to. He did not fix up the problem, but he was also full of knowledge and professionalism. I loved it.

The ice maker and the waterline was not working. They fixed it. It was a good experience. Everything went right. The contractor provided good service. I was told that they don't replace filters, which was a disappointing aspect of it. It was one of requests that I had when I made the request for a repair. I gave the filter, serial numbers and everything to have that filter pulled out. Because I've never had a filter like that and replaced.

A tech came through to fix the kitchen sink that was backed up. He did let us know he was on his way which I thought was courteous. He knew what he was doing and told us that if we had a problem, we could call him back. But everything has been functioning well since he came. So far, we're satisfied with American Home Shield. I will recommend that others use American Home Shield if they have problems with the house 'cause you don't want anything to go wrong with the house and have nobody to call.

I had a broken water valve and the contractor did the repair the same day they came out. The claims process went pretty smooth. AHS is pretty good. It helped with some things that break down.

The ac guy came out and said something that goes inside the unit outside was shot, and we needed a new one. And then, they would get it rescheduled and they would replace it for us. After not hearing back for a couple of weeks, we called American Home Shield and said, “Hey, when will you have somebody come install our new air conditioning?” They said, “Oh, it’s not covered under warranty. Because there were some exterior damage, and that could’ve contributed to why the condenser inside failed. And therefore, not covered.” So, we're paying out of pocket to have a new air conditioning we need to put in. I am not happy about that. Also, they gave us a lot of trouble on the water heater because they claimed there was a lot of regulatory changes that had to be made. So, we had to spend $800 on the water heater ourselves because they would only cover the tank, not anything that attached to it. I’m thinking about canceling American Home Shield.

The website of AHS was very easy to use. They sent me a tracking link so I could track the provider. The tech was completely professional. He was in communication with me the whole time. I asked questions. Really good communication and polite. He fixed the breaker. So far, so good.

I've used American Home Shield a couple of times. If it's my heating and air, they've been good. I had a pool issue that took a long time, but eventually got resolved. Most of my interactions were with the heating and air and they're wonderful. If you have a major issue, AHS helps cover the cost.

The Sears guy was really good and knowledgeable, and he explained everything. He was very professional and cleaned up after himself. He told us how to maintain the appliance, so it was a really good experience. Doing the service request to American Home Shield was a little more painful. The dropdowns and the online thing could be a little more cleaner. The process was very quick and easy, though.

When I put in a request, I get service right away. We’ve had our dishwasher and our refrigerator fixed. It went good. Recently, we requested service for our air conditioner, and the repair guy was knowledgeable, on time, and efficient. He did it quick too. It was a good experience. The only thing that I didn't like was we had to pay for the Freon that American Home Shield didn't cover. Other than that, they did a good job.

Our AC went out and it took the contractor two days till they got out there. But when the guy got out there, he was real friendly and nice. It just took him a few minutes to figure out exactly what the issue was. The issue was a capacitor and he had another one in his truck. So he went and got that. Then he said he was going to check everything else to make sure there were no other issues. He knocked it out and we were good after that. It's really easy to submit a claim to AHS. I just get online and fill out a couple of things. They call or I call them and everything's good. I like having AHS. It's always helpful whenever something goes wrong.

I'm very satisfied with AHS. The techs came earlier than planned for the leakage in my bathroom shower, so that was good. They showed me everything that was wrong. They were great. It was resolved the same day.

I'm very happy with AHS right now. The process was very well done and the contractor was wonderful. They took one microwave out and put the other one in.

I submitted a claim for a refrigerator that went out recently. First, I wanted Service Mechanical to come out and I called them to see if they did that. They said, no, they don't do work on refrigerators, so I moved down to their selection. The people that AHS selected for me shot me an email saying that they could not get to the refrigerator until the middle part of June, and then, their suggestion for me was to call American Home Shield and reschedule with someone else. I called back American Home Shield and told them that but they didn't care. The guy on the phone wasn't trying to hear that. "You just gonna have to wait until I get in touch with them." I said, "Switch people, I have a baby I'm trying to fix this for." He didn't care. I wouldn't recommend AHS.

My air conditioner stopped working and when I called American Home Shield, they told me the contractor would call and schedule the appointment that same day. The guy did but he was booked so he couldn’t come out for five days. But I understand that it’s that time of year. The guy had to replace the fan motor. It made the home more comfortable now that it's getting so hot out. He provided very good service.

The people who came told me that the Freon was low. The AC wasn't cooling. The first fellow that came checked it out and he said it appears that there's a leak somewhere in the system. The Freon isn't staying in where it should be. So, he said that he went back to the office and he said that they will send out a second guy to come. He checked out to see where the leak is. He took out whatever Freon was left and then put in hydrogen into the system. He tried to find out where the leak was and correct it. That was yesterday. Now, when he was finished, he told us the leak apparently was in the coil, somewhere in the unit, and that did have to be replaced.

The HVAC was not cooling. The contractor came and asked me what was wrong and where my unit was and looked at it. They repaired it. So far, so good.

Once I put my claim in, American Home Shield contacted me right away and set the appointment. The techs were very prompt and courteous. They knew right away what was wrong. They had to order a part and so they did that. They called me within a couple of days and came right back. With AHS, I have a home warranty that covers all my major working components. It's a good value and it's very reasonable.

It might be better now, but for a while, trying to get in touch with American Home Shield customer service on the phone was very challenging. Very long hold times. Recently, the spa heater was not working. The contractor came out and was able to repair it. They were very good, professional, and I highly recommend them. At times I would like better coverage for certain items, but all in all, AHS is good. I'm pleased.

This is the worst company I have ever worked with. All they care about is collecting your monthly contract fee. I have an open repair in my house for 2 years now. I had to take 12 days off from work for failed service appointments. When I call back to the company for status updates, no one can ever give you the same answer, or a straight answer. The wait times for calls are a minimum of 30 minutes to an hour, just to get on a call with someone who knows nothing about your claim. There is never a supervisor to speak to available, and no one will give you their names or contact information to get in touch with. I strongly recommend you use a different company.

I am a homeowner that has more than one account and I'm at the point of just dropping AHS. When it comes to items that need to be replaced it a slow-moving process. My ac is past the point of being replaced and even though every tech tells me that I need a new one AHS always just patches it up... The ac is over 20 years old. Every year I have at least 3 ac requests for just one property because the patchwork repairs are only a temporary solution. My Goodman ac is so old there is no longer any replacement part for it. According to the techs that have come out during the years of patching it AHS is requesting universal parts knowing it is only a temporary fix.

Cooper Appliances was here a couple of times and they were very good. Recently, they came for my garage door that wasn't going up or down. The repairman took it apart, put it together and fixed it. Keeping American Home Shield is so much less of a headache. I just make the call or go online and it's done. I don't have to worry about anything. They seem to have people that know what they're doing. People might think American Home Shield is pricey but everybody should get it.

I've been without a refrigerator since January. When I submitted the claim, I called them, they set it up, and I paid $100 upfront. Rick's Appliance came out and the fridge needed a part. AHS told me that the part came in and it shipped out to the tech. I called the tech and he said that it hasn't. AHS said they were gonna have to trace the part. They didn't trace anything because they didn't send anything. Then, it took a long time to get it.

The contractor, Central Appliance Parts, fixed the icemaker in our refrigerator as well as the part on our microwave. They did a great job. With the home warranty, I didn't need to search for a contractor or a repair person. It was easy to submit and get somebody who knew what they were doing and was able to get the right parts and do the work easily. So, the convenience was a huge help.

I had a tankless water heater that prematurely went bad. The first company that came out for my claim was filling out paperwork and not helping me. But the second one, Brick Street Plumbing, took care of the problem and they were great to deal with. They cleaned up after themselves. They did everything they said they were gonna do when they said they were gonna do it.

Submitting service requests is very easy to do online, and so far, I've had a quick repair. I got a really good technician from the company.

I called and reported the claim and then the technician called me back. He was wonderful. He was nice, polite, and thorough. He kept going back and forth and trying different things. He finally saw where it was leaking from. He put a new cap on and caulked it. It's been fine since. I've used American Home Shield three times since I got them. One of the major things that went wrong was a stove. One of the burners went out and a fellow came out and had to assess the problem. He ordered the part. But when American Home Shield sent it, it was the wrong one. So he reordered. He was very specific and he took pictures. Then returned fairly promptly with the correct part and the stove works now. American Home Shield has been real responsive.

Somebody came and look at the AC. They did a good job. They were very professional and seemed like they knew what they were doing. Get American Home Shield. It seems to work out from what I know and what I've experienced.

The microwave started arching and catching on fire. The experience was fine when I submitted the claim. I'm still waiting on a replacement because of the semiconductor shortage throughout the nation. But the tech was very prompt and knowledgeable. He was able to identify the problem very quickly. I’m very satisfied with the service.

I like the pricing of American Home Shield and being able to pay the one fee, and then not having to worry about price after that. My AC just stopped cooling. The tech ended up checking if there was a leak in the coil. He had to replace the coil of my AC. I've had problems with my AC for a couple of times now. This was the first time that Andrews Heating & Cooling came out. Their tech seemed a lot more knowledgeable than the other company that had been sent out before, and he fixed the problem. He was very upfront with me and explained what he was thinking and what the problem was and what-not. The other people that came out just put a band-aid over the issue, but he delved into it and found this leak.

Air Pro Masters came in regards to a garbage disposal issue. They were timely, understanding and patient. There was water leaking from an unknown location. They determined that was the garbage disposal. It was soaking up the bottom of the cabinet. I submitted the claim for it through American Home Shield's website. It seemed like it was very narrow in options for like specific things, but the other options did help out. As far as like plumbing issues, they address properly what were the expectations of what the service person could fulfill and what would be either an insurance claim or something that isn't covered on the warranty. The automated service said to expect the call within the next day and then the call happened. Within the next business day, I was able to have them show up. Overall, I don't have any major issues with American Home Shield. My bellyache would just be the pricing.

American Home Shield is good. They jump right on it and they get a contractor going. You just got to watch the contractor that comes out. My air conditioning unit wasn’t cooling. I would set at 75, get up to 79 and stay there. The first time the guy came out, it wasn't doing it. I said, "It only does it in the heat of the day. When you come out when it's raining and cold, it’s not going to kick on.” Then the second guy came out and the same thing. It was raining that day. I said, “You need to come when it’s hot. You can see.” They were just checking the Freon. The first one said, “Nothing's wrong with the unit.” The second guy said, “You just need a bigger unit.” I said, “No. I've been having this unit. It’s been cooling all along."

The tech for our rekey was in a hurry and he mis-screwed something with his drill. He also had problems with the sliding door lock. That hung him up for an extra hour over here. It wasn't the best experience overall, but we got most of the locks changed. Some of AHS's contractors are better than others. I had a backed up drain and I had an emergency. I called AHS and they said they don't handle emergencies. So, they couldn't send out a plumber to handle the backed up drain. I had to go out and spend $200 of my money to get a Roto-Rooter guy to take care of it. But overall, I've called AHS four times and they've gotten a contractor out in a timely manner.

AHS got a good system. I called and told them I had a leaky faucet. They sent a plumber who was perfect. He was a young man who knew exactly what he was doing. He was timely, nice and neat.

American Home Shield contacted me and said “This is summer. It's gonna get very hot.” They recommended me to do a tune-up of my AC. It was supposed to be 24 hours but it was 48 hours later. It was easy for them to accommodate my schedule. The guy did a tune-up and everything was perfect. I was happy with the service.

When we had the guy come out for the ceiling fan, it was positive and professional. It was kind of quick, but it went flawlessly. He fixed it. He seemed like he knew what he was doing. So for that particular experience, we had a great experience. But when you call the plumbing people, sometimes you get somebody who knows what they're doing, and other times, you're not really sure. We had recurring toilet problems.

I went online and made the claim. It was easy to navigate through and get done what I needed to get done. And then, American Home Shield told me someone would call me. As soon as I finished online, I got the call. The contractor was prompt. They did a good job. They came out when they said they would, took their time, cleaned up behind themselves. They diagnosed the problem prior to coming out and then gave me my option as far as replacing the unit or just replacing the evaporator coil. I chose to do the coil because I couldn't afford to replace the unit. And it's working fine.

There was a leak on the air conditioning unit. I submitted a claim online and it was pretty easy. The tech who came out was super helpful and he took care of it. He was in and out of there in less than an hour. I also had an air conditioner claim about three years ago where they replaced the compressor and that fixed the problem at that time. Then, I had a plumbing claim and it worked out fine. It was just a simple job. I have a 30-year old house, so eventually, the systems are going to start going out and those are potentially expensive. So, the warranty with AHS is helpful in that sense.

AHS is very friendly. They help me out as much as they can to solve the issue. They give us a couple of options. We could find somebody or they could send us somebody. We had an AC claim and everything went well. It was already getting summertime and it was hard to get somebody to come to the house. But, we found somebody who worked with AHS and not a lot of people do here in town. But the people that did do it were pretty good and service both ways. The gentleman was quick. He solved the problem right away, went over my system, and flushed it out. It works perfectly now.

There was some water coming down the wall between the kitchen and bathroom. I called AHS and they gave me the information for the plumber. They told me I needed to call McManus Plumbing and set up an appointment for them to come and get that fixed. I called and called, and it took five days for them to come out. They finally came out and got it fixed that day. The technician said it was the pipe. One of the fittings was loose and it was getting water all down there. He went ahead, tightened it and fixed whatever he needed to fix. AHS was a definite good buy.

I was waiting on several parts for the dishwasher and never heard back. I then called and American Home Shield said that the claim was denied. I just got off the phone again with them today and asked them why. They said, "Because the parts are missing, we're not gonna repair your appliance." I didn't agree with that and they said, "We'll send another person out there from a different company." I said, "The parts are gonna be missing. I've thrown them away long ago." If they're gonna say, "Get the broken parts out there," they're not gonna replace it. The same thing is gonna happen. They never told me I was supposed to keep the broken parts. I'm not very happy. I rarely use American Home Shield. Till now, it's been reasonable. But if this isn't resolved, we'll go somewhere else. It also takes forever to get in touch with somebody.

We got a yearly check for the AC unit and the gentleman informed us that the coil went out. We had to get some more coolant and he quoted a price. We had some coverage on that, which was why I called and started a claim with American Home Shield. I informed them so we could get somebody to check it and confirm about the coil and that we needed some coolant in our HVAC. The guy from Moreno Plumbing Heating & Cooling came out and confirmed that the coil was possibly going out but they had to do another test and he didn’t have the machinery to do it at that date. So, he would come back with the machinery. He came back a few days later and confirmed that the coil went out and that it will take three weeks to get the new coil part.

There was a leak on the wall and the guys who came out did good work. They were able to locate and fix it. We’ve had a great experience with American Home Shield. Each time we had an issue, we reported it and they sent somebody out to come fix whatever the problem was. It was seamless each time we had to invite them to come support us.

It was a painful experience and I have never had any bad experience like this with American Home Shield. It took us more than two months to have somebody come and I had to pay that person extra to fix it. I don't know how many times I had to call then call back. It was horrible. I would never have expected this happens with American Home Shield. I was so happy with them till this one. We have had so much good experience with them. Some people are doing a good job but one rotten apple makes everything looks bad. Part of it was the miscommunication about the person who is assigned to answer the client. I have called five or six of the people who answered the phones and none of them has even been in contact with each other. I asked one of them, “Would you promise to call me back in the next day so I know what's going on?” Even though he promised he would, he never called back.

We've always had great experiences with American Home Shield. We've had our air conditioning unit, dishwasher, washing machine and microwave break and every time, they've been very prompt. We've almost replaced everything that we've had.

I thought the AC was just blowing out warm air. But it turned out that the motor was burned out, so it wasn't turning on and causing the air to cool. The contractor was supposed to order a part and then come back. But it hasn't happened yet. I've been told three times that there will be a follow-up. But nobody follows up with me. I ended up calling and the last message I got was the day before yesterday. I was told that somebody will call me back yesterday morning with an update. It never happened.

American Home Shield is gonna do what they say. Recently, a tech did the AC unit and explained everything very well. He cleaned the AC unit off and it was a good experience.

As far as the price itself, AHS is a great idea. When I reached out to them, it was easy. The tech that came out recently did well. He was sociable, professional and he resolved the issue.

I wish American Home Shield's copay wasn't so high, but that's fine. I just paid $100 for an electrician to come to my house and show me how to correctly turn the switch, which is kind of a slap in the face. Even the guy felt so bad. He knew I had to pay $100 deductible. He was very helpful. He could have just fixed the issue and went on about his business, but he was nice enough to educate me on my own switchbox, that there’s a certain way you have to switch it. I went down there and fiddle-faddled. So I felt stupid, and he felt kind of dumb that it was already charged. He was nice enough to teach me.

The tech was very good and informative. We had a unit outside that was not working and we found out the battery needed to be replaced. He also changed some of the settings and it's working now. Also, I had my dishwasher for more than 15 years and it was found that it could not be replaced because it was an old version. AHS ended up replacing it with a new one. I was very satisfied. All in all, American Home Shield ​is very dependable and you don't have to worry about anything on your appliances.

The kitchen sink clogged and the repair guy fixed it. He was good and quick. Also, filing the claim was very easy but it would be easier if they have an app option there.

When I would submit a claim with AHS, I'd rather talk to somebody than do it online. Because that way, it would give me a chance to explain to them what was going on. Then, I told them that the previous air conditioner people that they sent last year tore down my brick walls. I said, “They can’t come to my house anymore.” They were rude. When I called back to the office, she told me that she spoke with the guy who came out. He said he didn't do it. I said, “It was up before he came and serviced it so he must have torn it down.”

I send Home Shield email for my claims. I had an AC issue, and the guy who came out looked around and said he couldn't do anything about it. He was a nice guy. I've let a couple people know about Home Shield. If you got a whole lot of money, it might be worth looking into. I like being a part of Home Shield. They fix stuff.

My airconditioner wouldn't cut on. American Home Shield told me that someone would reach out to me within 24 to 48 hours. The contractor came out and looked at my unit. I liked them better than the other people that used to come out. My air is working. They just explained to me more what was going on with it. I've had my house for two years. This is my third summer with my house. And every year, I've had to call and they've had to put Freon in it. Nobody ever told me that I had a leak. Nobody said anything. They would just put the Freon in it and fill out the paperwork, and I would pay for it and go. So, it was nice to have somebody explain to me what was going on, give me different options for what I could do, versus just coming out here, servicing it, and leave. It's running fine, but I have to buy a new unit. That was something that was never explained to me before. But it's working great right now.

We had an issue with our pool and the guy messed stuff up. We had to pay a bunch of money to fix it. I didn't even bother going through the warranty anymore 'cause he would have been the one assigned. Some of the vendors care more about keeping the business of the warranty company than doing a really good job for the customer. While that experience was not great, it's not American Home Shield's fault. What they provide is very streamlined and they make it easy. With that one exception with the pool, the other people they send have been really good. The company that did our fridge was amazing. The tech knew what was wrong and fixed it.

The first time Mike's Plumbing came out, they found out that I done need an electrician because there were fire sparks from the garbage disposal thing in the cabinet and I needed another garbage disposal. So, they had to come back out again. AHS waived the second fee of the service charge of $100 and when the contractor came back out, they put a new garbage disposal in and made it safe for me to use it. The repair helped good. I was at ease and I am not scared to cut the switch on. It was that ease, knowing that that was the problem. AHS is a good service. They match the right professional to come out to your home.

Recently, we also had a water softener installed. The gentleman American Home Shield sent came on time, installed it all the way, and cleaned up. He was very professional. This was our first home with a water softener. He explained how to use it and when to put in the salt. It went very well. Also, submitting the request was simple except for the extra charges. I was under the impression that it was a $75 fee. In this new house, we had our water heater done and our house re-keyed as well. Even before we bought the house, the water heater was leaking. We noticed it in our walkthrough day and that was done perfectly and quickly.

The flap in the ice maker wasn't working and the refrigerator wasn’t getting cold. The people who came out through American Home Shield were very professional. They tried to order a part, but the refrigerator was old and they couldn't find the parts. AHS gave me the money to get a new refrigerator based on what the refrigerator was worth. I had to pay a little bit of extra out of pocket because I wanted a specific refrigerator. I appreciate AHS. I have peace of mind that if something goes down, I can get someone out to help fix it. I also don't have to have the money to pay for the whole thing right away.

American Home Shield is very professional. Everything is done really rapidly. So I never have to call and say, “What happened to my service request?” We've had them for five years here and then eight years at our home in Fort Worth. Every company that I've ever dealt with in either city has been really professional and super friendly. With my recent claim, the service was very fast. The people that came out were very professional and super friendly guys. It was just a bad circuit breaker that had to be replaced and we got that fixed.

I never got a message that the booster pump wasn't covered. I'd expected it because the repair person had warned me about it. All I got was an email that said call a number. When I called the number, it said there was a wait time of 45 minutes. I eventually got a paper letter in the regular mail a couple of weeks later. It's not difficult to send the same letter by email. I'm not complaining that it wasn't covered because I understand American Home Shield can't cover everything. Plus it was really old and needed to be replaced. The main issue that I had was simply that the communication, for 2021, seemed very unusual that I got an email to call a number and when I called the number, I got one of those old style 1990s prompt and the wait time was approximately 45 minutes. Then I got a paper letter.

The claim process can use some work. My experience with the last company was good. But what happened was I called and AHS assigned it to a company. When the young lady from the company called me, she asked me what was going on, and I said the freezer had gone out. Then she said it would take them five to seven days to get the part in. I asked what part, since no one came out and looked at it yet. She said that in their experience, when the freezer goes out, it's this and it's gonna take them that time for the part to come in. I've never seen someone diagnose a problem over the phone.

I like American Home Shield 'cause they are quick with trying to give me help services. A contractor recently came out to repair my dishwasher. They had to order a part then came back and put the part on there. But I did have a problem with Roto-Rooter. They never came back to fix my toilet. I paid for the service and it kind of takes a long time to get through to American Home Shield. Most of the time, the reps take a long time to answer.

Initially, our issue was my boiler system, which is like a heater. Then, a couple of times my refrigerator would not cool. And then, my air conditioner most recently. The only one we had trouble with was the first refrigerator person that came out was terrible. Didn't listen, was here about five minutes, took weeks to get a part back and then weeks to get him to come out and put it in. He put it in but it didn't work, so we had to borrow a refrigerator from someone because this one, you couldn't put anything that had to be cold in it. Finally, we got someone else to come out. He came out right away. He wasn't friendly, but he was fast, polite and professional. And he figured it out, got the part, and it has worked ever since.

American Home Shield has been very good about getting somebody here as quickly as possible. Having them as our warranty provider has been great. Recently, my dishwasher door came off its hinges. I called AHS and the service guy they sent out repaired it. They asked me to take a picture of it and I sent the picture to them on my phone. They knew exactly what the problem was. The tech said he needed to get the part and he said it would take a couple of days. It came the next day and he was back out here. It took him two minutes and he was out the door. I paid just the $75 fee.

The times I called American Home Shield, they responded and I didn't have any problem. Recently, I did a claim online and they sent me the person. I called the number that night and whoever was answering said that they would reach out to me in the morning. She also told me they had some calls before me and that it wouldn't be that early that they might get to us. When the tech came in, he spoke to us and had a mask on. He saw that we had a part that was burned. He had the part in his truck, he came and he fixed it. He was professional and he didn't leave anything.

Our refrigerator has not been working and we reached out to our home warranty company. This was on 4/21. Today is 5/24 and we are still without a working refrigerator. They have contract through A&E Factory service. Out of 5 appointments the tech (someone called Oscar) only showed up twice and was not able to resolve the issue. Other 3 times he did not inform us that he wouldn't come and we waited for 5 hours. One time he even falsely updated status saying we were not home. After my last call with the warranty company, the rep said someone would get back to me in 1 hr. This was on Saturday and today is Monday, no one has called back. My food has gone bad multiple times and this has been so hard for us. The reps are uncommitted and just read out from scripts.

We had our heating and our AC spring cleaning check the year before and AHS sent a company out of St. Louis called Budget. They actually sabotaged my system so that the R134a Freon that's getting so hard to find now, as I have an older system, had to have leaked out. They told me all the pressures were good when they were there, then within two days, my AC turned hot. AHS sent out Freedom Heating and Cooling. They checked it and they said that the system didn't have any pressure and Freon in it. I told them that Budget came two days before and they said it was fine. Freedom said that it was not the first time they've heard that after following up behind that company on another call. So, I've put a note on our file with AHS that Budget is not allowed anywhere on my property. But they didn't put it in there permanently.

The techs did the lock replacement on all my doors. They replaced the deadbolts and key locks as well. All the locks work. However, I called AHS for four different things and I've had very different experiences every time. There was one contractor I would definitely not recommend to anybody at all.

The techs that came out for our water heater did a good job. They were fine. But they definitely charged some additional fees that weren't really necessary. I ended up paying the service call for them to come out and then they charged me a $298 fitting fee. They didn't bring me a new stand. It was just on the existing stand. But it's been fine since they came out. Everything is working now. AHS is worth it.

I had a clogged line that runs from the house to the septic tank. I submitted online and the website sometimes wouldn't allow me to pick the specific things that I wanted to pick. But they said that a contractor would be in touch with me within 24 hours, and Leak Seekers was in touch with me a lot sooner than that. They were out the next day. I have my elderly folks staying with me and they came even though it was late, which was about seven that evening because they were already booked for that day, but they worked me in anyways.

The service with Complete Comfort Heating for the plumbing was good. The water valve for the house kept turning. They relocated it for me. The service technician was great. They got here quickly. Everything was good on that claim. There was one before that, and I was not happy. There was an emergency leak in my kitchen, but no one at American Home Shield took it seriously. It was flooding. It ruined my floors in my kitchen because they couldn't get somebody out here on an emergency basis. They told me it would be 24 to 48 hours, so I had to hire somebody outside of American Home Shield to come out on an emergency call. If it's not an emergency basis, it's good service because they come out within a day or two days. Everything else that I've had with them has been great. That emergency call was the only one that I had a bad experience with.

We've used the service twice now and they were great. It was easy to set appointments. We had a little problem getting the plumber out quickly though. They were slower than a few people. They explained why it'd be longer for us but that was just fine. They came in and did all kinds of stuff. We had an ice storm and a bunch of pipes frozen in our town, so they were backed up, but it was not an emergency situation on our end. We had to go and edit the claim request to make sure that it was all covered and in there. The plumber was awesome. He's the one that went through and did a walkthrough to see what was going on, and then updated all of his information. He came that morning and got it all fixed by the time he left.

Everything went good. The tech gave me a couple of recommendations as far as changing the filter more often than I had been doing. He pointed out a couple of things to me. It was still in working order but had a little age on it. There was nothing that needed to be addressed at the time.

J&J has been out here on three separate occasions. We have been absolutely satisfied with all three of the techs that have been out here and worked at the property. All three of the individuals were professional. They showed up at the beginning of their window and they had the necessary equipment on the truck to fix the problem. If I combined over the three visits, they were on property for an hour. The last tech that was out here killed some mama scorpions for me, so I'm good with all of them. This is the second home that I've had American Home Shield on and I'm very happy with them. I've never had a claim denied. I've never had an issue with payment or with the service. It's always been timely.

The repair men that were sent were great. Professional. They assessed my unit and explained that it is working as efficiently as it can for the house having as many windows as it does. American Home Shield's follow-up could be improved, but other than that, they're relatively easier than most warranty companies. It's also easy to submit claims if you do it online.

Bob's a great asset to the company. I had a leak in the master bath in the shower, the stem that goes into the wall of the shower. Bob came out, knew exactly what it was, went out to the truck, got something and repaired it. He's excellent.

The motor died on my dishwasher and it stopped working. We had to select a different unit because the manufacturer didn't make ours anymore. When the repair company came out to replace the dishwasher, it was slate, instead of stainless steel. It was the wrong color. We tried to pick a dishwasher that was as close to our old one as possible. That didn't come in stainless steel, but that's 'cause of COVID. Everything was on backorder. The selection was a little limited. That's why we had to go out and find what we wanted, personally, but it was fine. We've definitely enjoyed American Home Shield's service quite a few times since we moved in, so I would highly recommend it.

American Home Shield's website was down the other day which wasn't convenient. But, they've been a good company to deal with in general.

We were having a leak in our master bathroom in the showerhead and EJ's came out and said that in order to fix it, they would have to take out the water heater, which is directly on the opposite wall. They were putting in an order to get approval to do that. It took four weeks that we didn't hear anything and we kept calling back and finally asked American Home Shield to assign someone else. EJ's group seemed very personable, but the guy was young and he didn't communicate very well what all needed to happen. The group that came out after that fixed it right away. But they didn't have to take out the water heater.

The process was complicated and nothing was completed properly. The dishwasher was not working. A technician came, diagnosed it and said that he needed to replace this electronic part. He ordered the parts. When he put the replacement part, that created a second issue. They needed to order the part but never found it and decided to replace the entire unit. A different company came. I called American Home Shield and they said that there are other choices. I could find a local contractor that could replace or I could order through the home warranty. I decided to replace through the home warranty because it was kind of faster. They said that could take 8 business days or so. On the 2nd or 3rd business day, they called me that the technician wanted to schedule an appointment. We said okay and they said they were doing the time between noon and 4 PM. But they showed up at 6 PM and I was not there. They just dropped the item and went. We had to pay another technician to install it.

The last time that United Air Temp came out, the guy claimed that the leak was coming from cracks at the back of the shower because caulking was missing from there. However, when one's in the shower or anytime anybody's running water in the shower, water doesn't go back that far to the area that he pointed out where the leak is coming from. Now, if water is poured directly into those cracks, then perhaps it would come through. The first time, they cut holes in my ceiling and they couldn't find a leak.

I called American Home Shield to see if my pool heater was covered. The gentleman that answered the phone said yes and set a schedule for a company to come. When the company came, they said that they don't work on pool heaters. He then called American Home Shield and they said that the pool heater was not covered under my policy. But when I initially called, I specifically said three times when I requested the inquiry about the pool heater that it was a pool heater and not a water heater. I called American Home Shield the day after and I was on the phone for 30 minutes. Whoever it was that put me on hold hung up on me and never came back online. It's been about a week that I spoke to someone and I haven't been reimbursed for my deductible. I want a refund on the other work order that I asked for.

American Home Shield sucks. I’ve had them for a long time and I had nine properties with them. Their service has become worse and worse. Their contractors are horrible. There are delays in getting repairs done and getting the reports back. So that's the reason why I cancelled them. They also just deny everything. They're not consumer-directed. They're only about contracting. They don't have contractors that are good. They don't have a timely turnaround. They don't really listen to the customer or allow for you to upgrade or do an appeal of a denial. When you ask for people to call you, they say they’re not gonna call you back or there's never a manager back. Their standard answer is “24 to 48 hours, someone will get back to you.” But they never do. For my last problem, I had to call about eight times. They won’t cover anything and they do everything not to cover it. It’s not worth it.

Our washing machine was not cycling correctly and the person came out and told us that a sensor needed to be replaced and replaced it. We've had American Home Shield a year and we've had to do a couple of claims. One claim took a lot longer but we were able to call and they were able to get it sorted out for us. So, overall, we've been happy. The only thing that is a little confusing is waiting for approvals for parts. They should find some way to give a timelier status update for that.

The PVC piping had come loose from our bathtub and flooded our basement. We were without water to that area for about 3 days because American Home Shield couldn't get a contractor out for 3 days. Most of the time, it's been pretty positive with American Home Shield. It's been a day or so to get someone out. But in that instance, I was a little unhappy because they said they didn't have a secondary contractor that they could assign to come out and look at it. They apparently are fixed on one contactor and that's the only one they're using in the St. Louis area. But we didn't have any issues with the plumber when he came out. He did the job correctly and we didn't have any more leaks after that.

The contractor came out to replace my kitchen faucet. Go for American Home Shield. As homeowners, in case you don't know what's happening, everything is repaired. So, having the home warranty will help. If you know about it, it’s okay. If you don't know about it, home warranty is the way to go.

When my AC was on, it was making a big racket and it was not blowing out cool air. My wife put in a claim on the computer, put in what the issue was, and paid it. American Home Shield then came back and told us what company they were gonna send and gave their phone number. They said the company would call us but I always take the initiative so I called them. Technicians were able to come the next day, which was shocking because usually, you got to wait for these things. The two technicians were very polite and they brought a mask. They took care of business and the AC is good now. This was a positive experience. My only issue with American Home Shield is sometimes it's very taxing when you're calling a call center in India and nobody understands you. It's just that people read from a script. When to get to a supervisor, it takes you going through 10 different people.

My washer wasn't washing and wringing the clothes out. AHS sent someone out to evaluate it and they replaced it. Everything was covered by them. At the time when an appliance breaks down, you might not have the funds to replace whatever it is. So, this warranty is very beneficial.

We submitted a claim with AHS because there was no hot water. The first plumber that came out accidentally closed out the claim. So, I had to go back. We had to wait a couple of days to get the next plumber out. The second guy came out. When the second plumber ordered the first part, the manufacturer sent the wrong part. So, we had to wait and get the second part. But the second tech was exceptional while I was not impressed with the first tech at all.

The dishwasher or dryer stopped working. When we pushed the button to start, nothing happened. The only thing that came on was the light. I got online and told what it was. AHS said they were going to list from the list of different people, and I actually called the one that they actually selected. They said that they were gonna call me. The tech was able to get out that same day, so it was excellent. I don't plan for the appliances to go out. But when they do, having the warranty is convenient to a point where they find the servicer as well as the fact that I don't pay those outlandish fees especially sometimes it's an emergency. When doing it within 24 hours, then oftentimes, there's an additional fee for emergency. With paying the amount every month, and then, only having a deductible quote is definitely a game changer.

We had an awesome time with them, which was why when we left for another company, we came back. I usually prefer to talk to people when submitting a claim, which is why I usually do phone. Because online, I never know what's gonna happen. I like that we get a response within 24 or 48 hours as they said we would and not three weeks later. When they say they cover something, they do and it’s what it should be. It's not half of it if you do the whole thing. We got eight people in this house and with COVID, it's harder to get ahold of people but to take a whole month to get somebody here is ridiculous. With AHS, when we say it's an emergency, it's an emergency. We've been very happy with them.

I requested service when American Home Shield was running a special for air conditioning check-up. When the guy got out here, he said the Freon was leaking. So he didn't do anything and then came back the next day. The guy charged me for Freon, which was 80 bucks cash if I paid cash. So I paid him the cash. It was a break for me. But I didn't think I would have to pay another $100 service fee. I thought I paid when the tech came the first day for it. But everything was taken care of and the air conditioner works fine right now.

I paid Airpro Service for a preventative maintenance screening and they found a problem. It was a good thing that they did that because I would have been here without air. I'm in my 90s and has to keep my air conditioner up. AHS introduced me to Airpro several years ago and I like them so much that I just use them. If I have a problem, they get out here quick and fix it for me. I've had problems several times during the years I've been with AHS but I maintain it more for the air conditioner. I can't be running around looking for somebody to fix this and that. It's better for me to have a company that I can go to that can provide for me the service that I need.

AHS needs to be boycotted!! American Home Shield USED to be an excellent American home warranty company!! It has become the most unprofessional, horrible runaround wannabe warranty company!! 90% of the time they ghost their customers, their vendors/contractors could careless about us as customers. I have been waiting for a technician to fix my icemaker since July 2020????!! Three contractors came to our house to fix the ice-maker and have yet to be fixed. Almost an year 1y without this issued to be resolved. The last one, Scott’s heating and plumbing came in February 2021 supposedly he told us it was fixed. It worked for less than 30 days.

Our AC wasn't working, then it was working, and then it wouldn't turn off. I called and I really liked the company that came. On the other hand, I had an issue last year. I had a follow-up claim to an AC because I had a company that came out and they couldn't fix it. They sent me this other company. The guy didn't even look at the AC and told me that American Home Shield would not fix it anyway and for me just to call them on my own and get a new AC unit. I also got charged another 100 when it was supposed to just be a follow-up.

The tech fixed the light switch for the recessed lights in the kitchen. That claim was good. Another time, we had a problem with the AC and the techs for that came for the same thing more than once. Each time I got to pay $100 for them coming out. At what point do they determine whether this thing needs to be changed?

When my refrigerator stopped working, I called American Home Shield. The wait is long, but I like to do things over the phone. They scheduled someone as soon as possible, but when the technician came, he said he couldn't find any problem. He said air comes from the freezer, so the freezer is working. He also took the temperature and said everything was fine. He told me to wait until our refrigerator breaks again and then call. So, I was like, "Oh my God." Something has to be wrong. Now, my refrigerator stopped working again. I wasn't able to have this fixed when it was supposed to and here, I'm running late to work because I have to take everything out from the refrigerator. I put a service call again for today and they're not coming until tomorrow.

I've had nothing but good experiences so far with American Home Shield. Recently, a contractor came out and did their job. I thought it would take them some time but they got back to me right away. It was a Friday and they came Monday when they said they were gonna come. They found out what was wrong and replaced it the next day. It's pretty impressive. They installed the new pump and it worked out really well. However, the pump was expensive. I thought it was covered but it was not because it was an upgrade. I had to pay the difference which was 1,300 or 1,400 bucks and I wasn't expecting that.

I approached AHS once when my microwave was not working. Their response was awesome. They got a technician over here and that technician was more than awesome. He was quickly able to identify the issue and immediately fix it. So it was really good. I was really impressed.

Between our kitchen and our room off our deck looked wet. I soaked it all up but by Thursday it was back again. Luckily, I got it called through American Home Shield and we got stuff taken care of. By the end of it all, our whole kitchen was redone. I feel really good about making the call to AHS.

Whenever I call AHS, they always are timely in the response. Recently, my AC wasn't blowing cool air. The tech was very good. He needed to put freon in it and a part for the fan.

I submit claims with American Home Shield through the mobile app which works well for me. The app is very user-friendly. The contractor came earlier than expected. They resolved the issue to my satisfaction.

We bought our house in January and not only have the appliances not worked even though we had an inspection but there is also a leaking faucet or a crack in our sink upstairs, which has done some damage. We had somebody come out here two days ago. I have no clue when they're coming back, no clue if the company approved the claim, and no clue what to do with the fact that there is secondary damage to floors and walls and ceiling. That's our issue with American Home Shield. We don't get feedback from the company about the claim.

The person who came out was awesome and he even checked a couple of other things that he wanted to make sure that when they came back out from Best Buy to hook up my refrigerator, everything was ready to go. The experience was great and I have recommended American Home Shield to a few people.

A technician fixed my shower stall that was leaking. There's still a drip and it needs a washer put in the head nozzle. We had two other claims with American Home Shield and they were good.

Others should get American Home Shield. Having a home warranty, the worry factor is gone because you know you can get your issue fixed.

The technician came out for the filter in the pool. He wrote up everything and we sent it in. But AHS couldn't find somebody to come out. So I had to get somebody. They had worked with him before, but I still hadn't heard anything back from them on it. So we still haven't got it fixed. But when our AC quit cooling, the tech fixed it. He was good. So far, everything's been great when submitting a claim.

There was a clogged drain in the basement. American Home Shield's website was pretty easy to navigate when I did the claim online. The last few times I've used AHS, there was a several-day delay before I could get somebody. But the contractors have handled the situation. AHS does what it's supposed to do so far.

My dishwasher was leaking water. I went online to my account and reported it there. American Home Shield usually tells me when to expect a call. But I rarely get calls on the same time when they said I would get them. So it's usually within a day or so after. Also, the contractor was slow. From the time I reported the issue until it got repaired was three weeks because they had to order a part. But the work is completed and I haven't had any issues since then. I've always had good experiences with AHS.

Lake Plumbing had to change out the faucet because it had a leak and I’ve had no problems since then. It was a huge help. I had American Home Shield when I was a previous homeowner years ago and when I bought this home, they gave me another home warranty. As soon as the home warranty was up, I immediately switched it over to American Home Shield. So, I'm a loyal customer.

We just had an issue with our hot water heater and it has been an absolute nightmare. The biggest issue was trying to get the individual who you get when you answer the phone. At first, I thought it was a language barrier but then it became more of does American Home Shield not actually follow up on their providers? Because when I looked at this particular provider’s website, I saw multiple people with the same issue we had.

I've dealt with other home warranty companies and American Home Shield is better. Their voice prompts are for ** though. If their phone line goes right to customer service, it would be so much easier. Other than that, the contractors AHS sends are very professional and friendly. I had a shelf and a vegetable bin that was cracked. AHS and the contractor took care of it. They had to order the part and parts come from China so it took a little longer.

When Walker Air Conditioning first came in, they got the AC working. The tech replaced some parts and it was fine for a while but then it stopped again. The motor's running, but the air isn't coming out of the vent. I called them again and they came in because it was still within the 30 days. They replaced another part. It was fine till last week when I called. It did it again. The motor would be running, but no air was coming out of the vent. It was Sunday. I wanted to report it because I know it was over the 30 days, but it was the same situation. They wanted to charge me again and I kept telling the rep, "It can't be that you're charging me again because it's the same situation."

The repair people were here when they said they would be, and that was an important thing. The only bad thing was they had a hard time getting a part. That wasn't their fault though. They minute they got it, they got right here with it, so we were very satisfied with them. That’s the only claim we've had with American Home Shield and we've had them for almost a year. It's been really good.

AC company they sent out would not provide me with a receipt or any paperwork about the work they were doing. I ended up paying almost $1000 for Freon and I had no idea exactly how much they were putting in and exactly how much I was paying for. That company to this day refuses to tell me exactly how much they put in my air conditioning unit. So I tried to cancel, canceling with this company is almost impossible. You reach someone overseas and all they do is bounce you around to different departments telling you they’re sending you to retention. There is no retention department. They just keep delaying and bouncing you around and wasting your time. Just freeze your credit card or bar them from charging your credit card and cancel!

I had a leaking toilet. The techs did not fix it the first time. They came back a second time without cost and fixed it.

It's been a couple of times Suncoast has come out. The most recent one was with the ice maker and they came out to fix it. But that was not resolved. So they're scheduled to come back out. But they haven't come back out yet. One time, there was a dishwasher that they installed and it wasn't properly braced. Then the unit fell out of the place where it was installed. It's a weird one 'cause it's raised up about five inches off the ground. So when it fell, it had some momentum to it. They came out and resolved it very quickly. They've been great in that regard, like coming out and resolving things when told. I guess they didn't have long enough to stay to see if the icemaker would actually make ice on the most recent visit. Regarding AHS, their systems are down or they're hard to reach sometimes. But other than that, my experience with AHS has been mostly positive. I'm fairly happy with them.

The contractor did a great job. They kept me informed in ordering the parts, and came right out and took care of it. It was awesome. I love our American Home Shield. It is the best thing you can do because you never know what experiences you will have, and what will go wrong. They're there, and the contractor comes and fixes the issue ASAP.

I have two recent claims with American Home Shield. One was good and one was not good. My most recent one was when I needed to have the thermostat replaced. It wasn't doing anything anymore but turning on the fan and wouldn't show indoor temperature. The tech replaced it and got it working. We checked to make sure the AC was working because I hadn't even turned it on yet. So, that was a good experience. My one prior to that was the water heater burst. Also, with that, I did a second thing for plumbing that was to have a guest bathroom fixtures replaced because they were so difficult to turn that you could barely get them to move.

My thermostat was bad and my AC wouldn't change from heat to air.: I gave AHS a call and then they sent the technician out. He was a very nice man. The AC is working fine now. I was very pleased. AHS sure works for me.

I had a couple of outlets that were out and a ground rod that wasn't connected properly. The tech did a wonderful job. It took him a while to find it but he found it and corrected the issue. He said the ground rod was not able to be fixed because it's not under the warranty.

Our air conditioning condenser had to be repaired. Submitting a claim was easy. Everything seems to be working after the techs came. Having AHS is supposed to reduce any risk of high-priced items breaking. So if my condenser went, that's a pretty big cost right there.

I've been American Home Shield AHS for a while and I’ve had a good experience with them. We’ve had a claim for a refrigerator and then a hot water heater twice. They've replaced everything that was wrong. Recently, had a thing going for a yearly discounted price to have the air conditioning checked out. I submitted a claim and I got a call the same day. The tech came out the next day, checked everything out, and told me what he was looking at. It was great.

I've had Ace Plumbing come out a couple of times through American Home Shield and they've done a fabulous job. They make sure they call me and arrange the appointment. And if, for whatever reason, the technician is going to be late, they call and let me know. The repair immensely helped. The latest one they came out for was a plugged drain on our only shower in the house. So, you can imagine if the drain was plugged.

There was no freon in the system and the tech repaired it. He came out pretty quick and did the repair pretty fast. He knew what he was doing. With a home warranty, if you have a problem, you're not spending thousands of dollars upfront. It gives you peace of mind.

5/18/2021. I am concerned that a major US company American Home Shield is committing fraud against Americans on a recurrent monthly basis. Thank you for taking the time to read my brief factum and complaint below. Factum: 3/2020: I initiated a home warranty contract with American Home Shield (AHS). 1/2021: I called AHS to cancel my home warranty contract effective at the time of renewal in March 2021.

Getting ahold of American Home Shield and trying to talk to them if I have an issue is extremely difficult and frustrating. I needed to talk to them when I was getting replacements and I had to wait and wait. Their customer service isn't good. Also, my experience with Cooper Appliances who came out for the refrigerator was not very good. Our refrigerator appeared to be leaking and was making a weird, really loud noise. The tech came and pulled the refrigerator out. He looked at the back of the refrigerator and he said the fan needed to be replaced. He said they would have to order the part and they would get back to me.

Usually, when I submit a claim with AHS, I call them and wait on hold, they just bill the credit card that I have on file. It's no big deal. It’s very easy. It was the very first time I ever did it online, so I thought I clicked, “Bill the credit card on file, $75.” Good to go. The problem is I still owe, so I tried to pay it online but it was kicking back, saying, “No.” But that was my only issue with it.

Recently, our garbage disposal totally jammed and originally, American Home Shield was going to give us somebody that was coming out of Portland. When I checked the Better Business Bureau, they had the worst ratings in the world. So I called them back after they had just sent me an email letting me know who it was they were going to send. I rejected that I wanted to use that vendor because there were nothing but negative comments. AHS found a different vendor for me and the repair guy came out quickly and promptly, and it went very smoothly. He tested out the old unit and could tell that it wasn't functional at all. He happened to have a new replacement unit in his van and replaced it.

American Home Shield is not inexpensive to maintain but if you need it in a big way if a major appliance goes out, it does kind of pay for itself. However, it was 75 bucks to have a contractor do an air conditioning tune-up for the summer. Some guy came out and he was here not even 10 minutes. He came down off the roof and said, “Everything's fine. We don’t need to do anything at all.” When I came in later, I noticed that the thermostat in the house where you control the air conditioning has an outside temperature reading that was 76 degrees. I thought that was weird. It was warmer. It stayed at 76 degrees for 5 days. When I called and asked if the guy could come back out and double check, they said I had to go through American Home Shield. I went through that process and waited but never heard back from anybody. I called back about 3 or 4 days later. Once again, a guy said they'd call me soon about it but nobody ever called me.

My oven had a bad motherboard and the manufacturer didn't make it. American Home Shield sent me a new oven, which was great. It took about three weeks and that wasn’t bad. Everybody was great and I was happy with the service. So, I can't complain. Having AHS gives me peace of mind. If something breaks, they're gonna take care of it.

Appliance Express was wonderful. We had an issue with the tube that feeds down the back of the refrigerator that attaches to the filter. Whatever the tech did, he literally removed everything from inside, opened the back, took that tube and he showed me where it was just the tube itself. He said it happened sometimes on those refrigerators. He replaced that, did everything well and it's working fine.

I've had American Home Shield since I've had my first home and I've always been very pleased with the service. I recommend it to anybody. The claim process was very smooth. The tech couldn't repair the switch for the light ceiling fan fixture in my kitchen the first time because the switch he had wasn't the one. It had to operate both the light and the ceiling fan. Once he got the right part in, he called me and scheduled to come back out. He was very efficient, personable, and knowledgeable about what he was doing. The repair was perfect. I'm now able to turn on the overhead light.

The contractor came out, found the problem, then had to order the part. When the part came in, they put it in, found another problem and had to again order a part. But that came in and it was in a timely manner. Luckily, it was the AC, and we found it before it got too warm up here. But overall, they did a very good job. Everything works fine. I have two homes. We have a summer and a winter home, and I have American Home Shield.My home down in Havasu is an older home and it has unique issues, and there's one plumber in Havasu that knows the building and does a good job when we have to have a call-out. AHS has him listed as one of their plumbers. So, when I request service, I request him and AHS has no problem with sending right to him and having him come out. That's a plus in my mind. I really like AHS.

My microwave's timer would turn on and the light would turn on but it wasn't rotating. I went on the web and requested a service to American Home Shield like I always do. It was very easy. The contractor did a great job. We've had home warranties all over the United States because we travel a lot, and we've been very pleased with American Home Shield. Anything they're supposed to do, they do.

The front panel of the refrigerator had an error code come up on it. We couldn't do anything on the front panel at all. American Home Shield sent somebody out there and he said he had to go order a part. He didn't have a good bedside manner. American Home Shield ended up sending Sears out after that. They looked at it, ordered some parts and had one guy then another guy came out and said, “Those parts really weren’t bad. It's the panel that’s bad and we can't order that panel anymore.” That’s why I ended up having to get a new fridge. I'm still waiting on the check from American Home Shield for the claim. Sears also came out for the dryer ‘cause it stopped heating. They did a great job on both claims.

Originally I reviewed American home shield quite highly. However, I was contacted before the claim was finished to submit a review to the Consumer Affairs department. Explained to the gentleman who was taking my review that the claim had not been completed also. Here's an update... American Home Shield has still not replaced my Oven/microwave unit with the exact item, and they were offering us cash out for far less than what I could purchase it for in stores, because they said that the manufacturer doesn't have it... The unit we have stainless steel, it was installed when our home was built in 2005. Our the cabinets were custom made to fit the unit. When American home shield said they would replace it with the exact item, they told us that they could not find the same model number. They were offering us $1,250.48 cash so we could find it else where.

We contacted AHS over 7 weeks ago for water leaking into our bottom floor. They sent out a contractor who did not fix the problem. He made several appointments to return, but were “no shows.” We have contacted AHS repeatedly, they were kind on the phone, promised return calls from an escalation specialist and now the contractor relations department. Now, SEVEN WEEKS LATER, no one has called us back. We still have water leaking through our wall and further damage occurring. We have gone from a small line in the ceiling to large pieces of drywall falling onto our wet carpet. Can anyone else relate? Solutions?

We had issues with the air conditioning not running. The guy who was sent was great. We have two units in the house, and I paid another $75 to have that unit checked. Then we were all set. American Home Shield's overall claim process works great. Somebody's always gotten back to me quickly. As far as the people that they use, they've always gotten back to me quickly. It has gotten better since I began. It used to take a little bit longer to get service in the area, but it's been right on for the last few years.

I always like to talk to someone. That's what I've done since I've had American Home Shield as a warranty company, and it has always worked well for me. When there was no hot air coming out of the vents, the contractor was able to come out in less than 24 hours and they were able to make a fix. It was handled well. I also used AHS for a plumbing issue. There's still an issue that was never resolved, and I never followed up to have the person come back out. So for the most part, I've been okay with them, but I had a couple of vendors that I wasn't overly excited about. But so far, the experience I've had with AHS has been good.

Having AHS is helpful. It's a cost-benefit to have for an owner of the house, so I definitely recommend it.

I had a claim to American Home Shield for a microwave turntable. It wasn't turning, which turned out to be just a simple part that needed to be replaced. I had another one for a waterline inside of a freezer. The water was no longer going to the ice maker, but what had happened was the water had frozen somewhere along inside the hose. The tech who came was knowledgeable. He looked at it, saw that a part needed to be done, and he came back a couple of days later with a part and it was good.

The contractor did a nice job. Their guy came on time and finished promptly. I would recommend American Home Shield. They have done what they have advertised. They give prompt service and the costs are specified. The monthly fee is reasonable too.

My dryer wasn't drying properly. I did one of those FaceTime checks where they looked and they thought it was a heating element. The serviceman was very courteous, knowledgeable, and friendly. When he actually came out, the problem wasn't the heating element. I needed a belt changed and I also needed to have my dryer vent cleaned. I went to a different contractor because American Shield doesn't cover the dryer vents. Then, the serviceman came back out and replaced the belt. They were awesome. I've been very happy with the overall claim process of AHS. I've used my warranty several times and overall it's been very good. The only issue I've had was with my air conditioner. That was just poor communication and that was resolved.

We've been with AHS for years. We've always been happy with them. There was a clogged line in the dishwasher recently and the techs unclogged it. Two men came out and they were very pleasant.

When my air wasn't functioning properly, the rep was professional, polite, informative. He was on time and let met me know ahead of time if he was 5 or 10 minutes out. He also took his time to explain things in a way that I could understand what happened and not with all that technological talk. It was a switch that went bad on it. On this last go-round, I didn't have an issue. It was overall great. Previously though, the tech worded in my chart that my faucet was broken with some force. He came in and he was in a rush. He made up in his mind that I got on top of the sink and broke the faucet and I just pulled it out the wall. That wasn't the case.

Everything went well on the routine maintenance with Comfort Temp Heating. The tech came, did the job, told me about it and showed me. It was all good.

If I had multiple things, I would have to call American Home Shield again and again. They could do better with that process. But other than that, it's okay. AHS gives me peace of mind that I have coverage if something breaks down. The tech for my fridge was prompt. Whatever time he said, he was there. He was professional, wore a mask and he performed all of the services correctly. I enjoyed working with him. Unfortunately, I'm having a problem with the fridge again. So I'm gonna have to call the contractor back out.

The dishwasher's leaking and they were supposed to get us a new one, and frankly, I'm very disappointed in what they're going to replace it with if it needs replacement. AHS offers very cheap replacements. It's not what I have in the home. I'm a Realtor and I'm looking into other warranty companies.