American Home Shield Reviews

My mother called me the day before I did the claim and said that she came in from work one morning and her house was warmer than normal. She said she tried to turn the air down and said it was set at 60 degrees. And whatever was outside, it was in the house. I had a few questions and with me being a truck driver, I'm on the road, so my mother was the primary one that had to talk to everybody about everything. She said the reps dealt with her perfectly. They were very respectful and helpful.

We saw water that we thought had seeped out through the rock on the house. We also thought that there was a leak in the slab and we needed that checked out. We sent a claim in to AHS and the contractor they sent out was really good. It was the owner himself that came and he was very professional. But it turned out that there wasn't anything to repair and that the problem wasn't in the slab. He did several tests and determined that it was in the faucet on that side of the house. On the day that we saw water, we had the sprinkler hose up to the sprinkler and it was leaking under the faucet. So it was really simple and there wasn't much to do. But he took care of it and we were really impressed with him. Other than that, we've had other problems but we've called and found that they weren't covered by the policy. There was a problem with the electric range and a big a exhaust fan in the attic that they said were not covered.

I had a claim with AHS for my AC unit and when the guy came out, he said that they were going to order something for me and get it replaced. He said to give it a couple of days and American Home Shield would be calling me. So, I waited a week and when I didn't get a call, I tried to call them. They said they haven't heard anything from the contractor, May Heating and Air, and when I asked them what I should do, they told me to just wait for them. So, I waited two weeks. But then, I'm still here with no AC up in my bedrooms and I live in Charleston, South Carolina. And I didn't even know if the tech got it approved to order the part. Other than that, AHS has been perfectly fine. This issue doesn’t bother me though I wish my AC was fixed.

My daughter has Home Shield and she suggested I should get into it so I signed up my rental home and now, I have my own house signed up as well. I had claims for the plumbing and the air condition on the rental home. The plumbing claim was okay but I had a terrible time with the AC claim because it was on a Labor weekend. The contractor was short-handed and my renter had to wait four days to finally get the AC fixed. I wasn't happy about that. But Home Shield helped me a lot when I had issues contacting the contractor. They did what they can do. It just happened to be the wrong time and it was hot here in Nevada.

Home Shield's service is very valuable because both of my claims were for my AC unit. Recently, they sent out Blizzard Air and everything was great with them. The tech was very knowledgeable, professional and got everything done as fast as he could. I got ahold of American Home Shield on Friday evening and they had the AC fixed by Wednesday afternoon.

The AC wasn't working and the coolant wasn't registering if there was any there, which usually means a leak in the line. The tech from Air Climate Solutions came out in a couple of days. It was a heatwave and he said he was really swamped and he apologized. He came out and said there was a piece that was broken on both units. He replaced it and it made the coolant register. He was good. He wore a mask and was very respectful of distance and everything. The AC has been working great. We also had a rekey done through AHS and so far, it's been fine. This morning, I submitted another claim. I did it online and the navigation of the website was great.

We don't use Home Shield that often. But when we do, everything seems to be in order. The problem that we had was the water was not exiting the washing machine. The tech from Holiday Business Group came out, did a few things and showed me that we had problems elsewhere, and then left. We used our washing machine the next day and it did the same thing, when the tech supposedly found the problem, and it was not the washing machine. So, come to find out he forgot to plug the pump back in and that took care of it. That experience was unusual because something as simple as plugging back in put us out for a few days waiting on the contractor to come back to repair the washing machine. But everybody makes a mistake and I understand that.

I went online and submitted a claim for a dishwasher that wasn't working. It's simple to set up. The next day, someone came in, introduced himself and checked out the dishwasher. He found that it was an electrical problem and he replaced the wire. He was great.

We moved into the house that we just bought so we needed new keys so that nobody else would have a key to the house. I called American Home Shield's 800 number and was told that the locksmith would reach out to me in a few hours. It was a short amount of time and he did. He was fantastic. He was very efficient and thorough.

I've had some pretty good service with American Home Shield but lately, it's been kinda hard to try to get things communicated. I just recently got my Home Depot eGift Card for the replacement of my dishwasher and I still have to physically go in the store and do that because they didn't have the one that I tried to purchase. I had to call and I waited on the phone one day for like four and a half hours to try to get someone. This was several attempts. Also, I had a hole in my ceiling from when DrainGo came out to try to find out where a leak was going. I never got the guy to come and fix it. It turned out that he was from New Orleans. The service has kinda taken a hit around the pandemic. Before that, I could call somebody and get a human on the phone.

So far so good. American Home Shield is probably the best thing close to an extended warranty. I have put in two claims and both of them have been fixed. Recently, I put a claim in. They said this person from this company was gonna get in contact with me and they called in two days. They got this guy to come to my house but he didn't even have the proper tools to do the job. He had to use my tools to finish the job. At one point, he had to leave to get a tool that he forgot and came back. With Home Shield, you pay a deductible of $100 then you pay $40 a month. If I'm paying $100 deductible, the gentleman should do the job. I had to help him with the washer, like lift the washer up from the laundry room and put it in the garage so he could work on it. But the washer is fixed now. It's running really good.

The washing machine was making a noise like the tub inside was disconnected. Glyn's Appliance Service came to fix it and they couldn't. But this has been going on already for like four weeks for the first time they came. They said they had ordered a part for it. After that, they said that they either not make the part that they had ordered anymore. We had the washer and dryer in the same situation. I already replaced the dryer. The repair was done by Glyn's Repair. Now the washing machine was the same thing. They said they had ordered a part, and then they contacted us, and they told us that they were gonna submit a replacement or a claim to Home Shield because they don't make that part anymore. Then they called us back and they said that the insurance company had decided to go ahead and order the part. This is where we are right now.

I was having like a bad time with drainage. American Home Shield sent someone out and it was very quick. The claim process was simple. I had an easy time. I've had a good experience. So, I'd recommend it.

AMP Mechanical has been very patient. They've been out a total of three four to five times. The first time they came out, there was a pin broken inside of the valve. They fixed that, added some leak stop and put in some refrigerant. Then the second time they came out, they did the leak stop again, put in a little bit more refrigerant the next couple of times. Then this last time he came out, he said that there was a wire that had broken, and he repaired that. He’s very courteous, very professional and explained everything perfectly. Right now, it's good. When I have been having problems, it worked well for the first couple of weeks, and then it kind of went back to that blowing out warmer. It's not cold air. The temperature gets hot in the house, it cycles and doesn't turn off.

The water was not coming through the dishwasher. I had the plumber guy here first and he didn't know what the problem was. He told me to call the appliance guy. Then the appliance guy came within two days. He got under the sink. He said the water wasn't turned on. He turned the water on that the plumber couldn't figure out. The dishwasher works fine.

I didn't want American Home Shield to send the last person they sent last time and when I submitted the claim to American Home Shield, the representative was helpful. She listened to what I was thinking. The contractor, Arctic Air, got the problem fixed.

We had no hot water. I called in the claim with Home Shield and it was easy to get it going. Shields Plumbing then came to service the water heater. The tech was on time, used safety precautions and cleaned up after himself.

I had an issue with the latch in the dishwasher that opens and closes. Also, the dryer wasn't drying properly. Gary, the man who came out, ordered the part for the dishwasher and told us to have the vent cleaned out on the dryer, which was done six months ago. There was an issue where there was a bend in the vent so, we had Sears come out to do it and they did a good job. The parts came in and Gary came back to repair the dishwasher. It's perfect now. He looked at the dryer again to make sure that it was working well. He said that it was as good as it could be now. Sometimes, as it gets older, it doesn't heat up as much as it used to but he double checked that. He moved it away from the wall and made sure that Sears put the pipe on when they did the vent cleaning. Gary was excellent.

Home Shield sent me out pretty decent people so far. Everything went well with my AC claim. The tech came in and he did what he needed to do.

I had a plumbing issue where there was a problem with an apparatus. The issue was it was not draining and the tub was not draining. I kept waiting that maybe it was going to go but it did not. I lost a lot of my hair and the people that lived here had a lot of hair. I guess it was clogged. I called American Home Shield very early in the morning. They did very good. I don't go online because I am not very friendly with the computer. Also, I’d like to hear the voice of people. I don't like that emptiness between me and the other side of the web.

Mister Freeze came out and they said the AC in my rental unit was working great. But two days later, it stopped working again. So they came back out on Monday and fixed the capacitor. I haven't heard anything since. It was a little unfortunate that they don't do work on the weekends. They called on Saturday and they scheduled it for Monday. But it was a really, really hot weekend here in California. The house was over 100 degrees inside, so the renters were pretty uncomfortable. Another thing that was a bit confusing was I did not realize that AHS doesn't cover the cost of Freon for the AC unit. It cost me 650 bucks. But so far, AHS was pretty prompt in getting somebody out there.

The contractor that came for our recent claim regarding our AC was professional, very informative and fixed the problem quickly. We haven't had any problems since. American Home Shield is very professional and has wonderful expertise and pool of professionals to meet your every need. They have been wonderful every time I've used them. I've used them twice. Everyone that they've referred has been very professional. They've gotten the job done and they've come out expediently. They've been there quickly and have contacted the same day. Their references have been really good, so I'll continue to use them.

In the past couple of months, the experience with American Home Shield has been terrible. It's been a very frustrating experience. We have a claim for the wall AC unit since the second week of July which has still not been closed. It's such an extreme hot weather in the past couple of months working from home and waiting on the claim. The contractor came out and recommended the replacement of those units. I was told at least five, six weeks ago that the order has been placed and the equipment will be delivered to the contractor in a work place which never happened.

The faucet underneath was leaking. I tried to tighten it up myself when I first moved here and get everything fixed, and it just wouldn't tighten up. So, when the gentleman from Bill's Plumbing came out, he diagnosed it a little bit more and found out that the washers and stuff were rusted. He put in a whole new upper faucet. I didn't want the generic one because it's a custom home so I purchased the upgraded one and he came in and put it in with no problems. But when you go to take the nozzle of the faucet and turn it off, it sometimes leaks. So, you have to wiggle the handle in order to make sure that it's not leaking. Because if you just push it up, it seems to keep leaking. I'm hoping that would eventually go away.

We moved into our new home and we were told that it was a good idea to get an American Home Shield type company in case things break further down the road. We signed up with a service and then a few days later the faucet was dripping. I called and they said they would take care of it. They sent me the contact info for AJ Plumbing Services. The gentleman came over and repaired it very quickly. The items are covered with American Home Shield and they will come out and repair it when they say they would.

When we renewed our home warranty last year, we got a discount of $150 for renewing it earlier. So, we took advantage of that. But then, AHS billed us for the next three months, telling us we owed them $150. And it took four phone calls to resolve that and we finally just threatened them to put a stop to the issue. It made us hesitant to retain their service and we didn't like the cost anyway, but getting the discount was really helpful. And we haven't made up our minds if we're going to go through that again. But, we've been very happy with the service provided and we have not been disappointed with it.

There wasn’t enough output from the AC and it felt warm in certain areas. So, the Air Doctor A/C & Heating came out here. They looked through the vents, went through the roof, and made some adjustment in the AC unit to Increase the fan speed. It’s better now but still not what I would expect. Other than that, American Home Shield's claims process is good. With them, most of the stuff that you have in the house is on a full warranty and in the event something would happen, you could be compensated.

The first time that my wife submitted the claim for the air conditioning, there was a problem with the website. So, she had to go back and do it again but she said it was simple and straightforward. Our upstairs air conditioning wasn't cooling our game room and our media room. It was determined that the unit itself was functioning as designed, had plenty of Freon and it was cooling just fine. But when the home was built, there was no adequate ventilation put into those rooms to cool it down. There was only one register in each room and the rooms are so large that they needed more volume there. So, the contractor came out, checked the system and did a consult. The repair that needed to be done wasn't covered under American Home Shield but Sevier Climate Control was very professional. They were real people so, I enjoyed talking with them. If I choose to have the work done, I will use them.

I had an AC issue and I called in to file a claim with AHS. It was fairly easy. I was also satisfied with the service of the contractor they sent out. I had to have them come back a second time because I wasn't getting cold air. The tech said that something was loose, so he tightened it. Since then, the performance of the AC has been excellent. Aside from that, the tech came before time. I was expecting someone later in the evening but after I called them, less than a half an hour later, somebody was knocking at my door. It was at mid-afternoon. All in all, AHS was excellent and the service was very professional.

Previously, we had a problem with a bathroom heater that Home Shield wasn't able to fix. And then, for the stove, I called and talked to a person. It's hard to understand Home Shield reps, but that person I understood well. It took a little while because the first set of parts that came didn't fit. The stove is an older unit. But they finally found the right part. It's working just fine now.

The tech was really quick. It seemed like it was a good job. But when I had the water running, I looked down and my whole kitchen was flooded. He changed out the garbage disposal but he forgot to connect the hoses. It was a big clean-up but my husband hooked it up. Overall, we've had really good service from AHS. They've fixed my pool pump, my dryer and my refrigerator. The only downside is the copay is a little expensive.

Our washer washed one load and then suddenly it stopped. The water wasn't spinning and the thing in the middle wasn't turning. Submitting a claim to American Home Shield was very easy. I called them on a Friday but then I didn't hear anything about my claim until Monday. Their contractor from Hotshot Appliance came 'cause I called. Other than this issue, everything was perfect. The tech from Hotshot was every polite and helpful. He fixed my issue and he was gone. I've had AHS for years and years. If I need something repaired, they're the ones I go to because it's no hassle. I tell them what's broken and they tell me there is a part that has to be ordered. They order it and they tell me that it should come in a certain amount of time. If they get it sooner, they come sooner.

The ceiling fan and the bathroom fan were broken. When I filed the claim, I was on the phone for hours waiting for a representative to answer. I ended up going online. The guy from East Valley Electric called me right before he got there and he was on time. He was able to repair the ceiling fan. He said he just had to balance them out. But the fan for the bathroom was completely broken so he had to replace it. They’re working great now. The only thing is I'm still waiting on a work order for the appliance that I put in the same time that I put in the electric. Those people called me, but they were trying to go home when I wasn't there. I told them I was at work so they said they would call me back to reschedule. But I never heard from them again. I was gonna give them a call and have them reschedule somebody else. Overall, American Home Shield is really good. I referred some friends to them not so long ago.

The contractors that came out for our recent claim were outstanding. We did not have any difficulty with the submission process with American Home Shield. The claim was for the refrigerator that went off. It leaked water and quit running. The contractors looked at it and did a little something but it didn’t work. I called them back the next day and they came out promptly and diagnosed it, ordered the part and came back last week and fixed it. They did an excellent job.

I submitted a claim with AHS because both toilets went out at the same time. The pump was skeeting water all over the place, so I had to turn it off by the valve. When the contractors got here, they had to replace both of them. There were no issues. It's working great now. It's been really easy submitting claims online with AHS. I tried to call on this one situation. I wasn't on hold, but it took a long time to get a representative because I thought I was being charged twice, but I wasn't. Once they assign you that contractor, they still wait a while before they charge a card. That particular week, so much was going on. So charges were constantly being charged. But it got resolved. It wasn't an extra charge. It was just that week was a busy week for the contractors. My experience with AHS has been excellent. I haven't had any issues.

I would recommend American Home Shield. The warranty service came with the house that we bought and if I were selling the house, I would get the warranty program. I would do that because there isn't anything wrong and I'm confident about it. If something did go wrong and people are getting old and out of shape, they just call in the program and American Home Shield will take care of it.

The washer wasn't functioning correctly. I couldn't get a person from Home Shield to talk to so I went on their website and requested the service there. Then I was told that a service contractor had been assigned and I was given a dispatch ID Number. RefrigeRaider Appliance Services contacted me and everything has been working fine since they came out.

I've been getting excellent service from American Home Shield. Sometimes I submit my claims online, and other times on the phone. I have to wait quite a while to get ahold of a person on the phone, but online, it was very easy. When Rex Appliance Services came out, everything went good. I stayed six feet from them, and they had their mask on. They were in my utility room, and I went over whenever they needed me and they knocked on the door to tell me what was going on. The part that turns the washing machine round and round, the smaller part in that was broken, so they repaired that. After that, we called them back out again because the machine was acting up, but there was nothing more wrong with. It was just out of alignment and they took care of the problem.

I had some stoppage in two sinks and also had a issue with one of the toilets where it would run then stop then run to fill the tank up periodically. We'd hear it going on and off. I filled out the online portal that you go in and click all the stuff that you have issue with then pay 100 bucks right there. The contractor was fairly quick. They responded within a day or two and were out at the house within a couple of days. They were very professional. They're probably one of the better contractors American Home Shield has sent out to my house.

I've been with American Home Shield for years and it's been fine. However, when the website asks you what's wrong with your appliance, it doesn't give you an opportunity to tell them what's wrong with it. It gives you options to choose from and sometimes, I notice my option isn't on there. Recently, GE Appliance came out for the oven. Every time I turned it on, it did an F3 sound. The guy said because it was so old, the parts could no longer be found. They're now ordering an oven. They sent me pictures of what to expect and we went from there based on the dimensions I gave them.

My daughter was brushing her teeth and she turned the faucet and something snapped inside and it started gushing water. So I went under the sink and turned it off. DNB came out and fixed it. It was pretty routine. But the plumbers that came before them were rude as hell. American Home Shield never followed up with those two plumbers. One of them told me that I needed to call him before I did any work. Our house is 21 years old. It's the same hookup line and it was original equipment. For him to say that I was doing something, it really left a bad taste in my mouth. He came back for a problem similar to that one and he was acting like he was happy. I tried to install a bidet toilet lid and I ended up stripping something. He said that it wasn't gonna be covered under American Home Shield and it would be $75. He told me it wasn't normal wear and tear. He had to replace it. But I didn't get my bidet in. It’s just sitting there.

I had a leak in my garbage disposal. It was getting damp underneath my sink and I didn't want that to go worse. I notified AHS about it online and it was a very simple process. I was told that someone should call me within 24 hours and someone did. Patrick Murphy Plumbing texted me the next day and said they could come out that day but I wasn't available, so they came out the day after. The service was fast, prompt, and professional. The tech changed the whole unit and he did everything within 15 minutes. It's been working well since and now I can use my garbage disposal again.

Street Plumbing has been out twice. The most recent was for a garbage disposal issue which ended up not being an issue after all. When they got here, my husband showed them the garbage disposal that wasn't working. The guy went in, kinda cleaned it out a little bit, took out something that went in there and it was fine. I filed a claim in the morning and they came out the following afternoon. It was great.

I was having an electrical problem so we request an electrician to come out. One of the outlets was sparkling and it was throwing out sparks. That's when we shut off the power for the room and waited for the electrician to come out. Washington Electrician came and everything went well. But I wish I didn't have to wait long for one of the electricians to come over. It took about four to five days that we were without power in the master bedroom. But once they got there, they fixed the outlet then they checked the rest of the outlets. They did their job and it was fairly quick. American Home Shield covers a lot of stuff and I only have to pay a $75 fee. I will be calling them to see if we can extend the warranty. My ma and I are gonna sit down and see if we can do that.

I had a problem with the toilet and Madden Plumbing & Heating came right away and fixed it. They were great. I've done three claims to American Home Shield in the three years we've had it. It’s worked fine. Where we are now, when you put the claim in, it's all on the computer, so you can't talk about it or go into detail on what you need. But that it seems to work. In fact, the turnaround time is pretty quick. They'll say they've contacted somebody and then that person has to contact us. They normally do it right away.

I had an issue with the AC and I tried to get ahold of Home Shield's automated line but I was having some issues over the phone, so I used the website. I logged in on there and initiated the claim. Moore Air came out and the tech was great. He came within 24 hours but there were a few issues with the unit and he went out a second time. Both times he came out were phenomenal. My wife and I have a young baby and we wanted him to take his shoes off and he said it was not an issue. He offered to take his shoes off to walk around the house. We were happy about that. He did a great job and the AC is working great now. Also, I was unaware that if the same issue wasn't resolved, I wouldn't have to pay the $100 co-payment again. I was pretty excited about that. I thought it was $100 co-pay every single time and I was surprised. Home Shield didn't charge the second time and I really enjoyed that.

We had a little noise coming from the hot water tank and it was squirting water out of the sprout that leads to the pipe that leads outside. And there was a flow of water that just flooded on the outside and it went all the way to the street, which was unusual. We called up Home Shield, then the plumber from Alvarez Plumbing Services came out and indicated that too much pressure on the tank caused it to leak. They came out and changed the valve a few days ago and everything seemed to be okay now. They were professional and friendly. And any question I had, they answered it and were cool about it. We still had our hot water though prior to, but it's not doing the same thing that it was doing prior to.

I had a serious clog in the shower. Two gentlemen from Sirius came out. They called us ahead of time to let us know that they would be here in about 30 minutes. They were exactly within 30 minutes. They came in, looked at the situation and told my husband what they were gonna do. They did it. They had me sign some papers, and they left. They were very courteous.

My AC wasn't blowing cold air. Submitting a claim online to American Home Shield was fairly easy. Their tech from Trademasters Inc. came and repaired everything. Now, my AC is perfectly fine. Having AHS has been awesome.

I began to notice that when I would set my thermostat, it didn't get cool. It seemed like everything was functioning properly. All the fans were going, and all the sensors seemed fine. We put in the call to Home Shield and the man from Pro Tech Mechanical showed up. Within two days he was here. And he wasn't here more than 10 minutes and the problem was solved.

There was a leak that was coming out from upstairs so there was some stain on the ceiling from downstairs. I called it in and the rep was very helpful. The contractor came, opened it and looked where it was coming from, and it was from the drainage from upstairs. The guy from Keyliam and Sons was really good. He was very nice. He explained everything that he was doing. If I asked him a question, he was very polite in answering it and explaining it.

We called American Home Shield regarding our downstairs air conditioning. Their reps were great. They told me when the contractor would be calling me to set the appointment. Air Magic came out. The issue was the coils inside the air compressor were freezing, and then they were defrosting and water was leaking all over inside of the wall where the air filter vent is. They had to bring in a part and they fixed it. Air Magic did great.

My air conditioning went off and quit and there was nothing registering on my thermostat. I was told A Johnson Heating & Cooling was gonna take a couple of days to come out and I talked to the guy and said it was really hot. I said, “Can you please get out here sooner?” and he got out that same day which I was so grateful for. First of all, it turned out that the battery was dead in the thermostat on the wall so he replaced the battery so it could read what the temperature was. I then asked him to go out and check the Freon in there (because it's an older unit) and he did. It was down a pound and he put some more in so everything was working fine when he left.

American Home Shield would be good for first-time homebuyers and for a home that might be a little bit older with possible issues. I just transferred it over to my new home. It’s easy to submit the claims and easy to do a follow-up or make an appointment with the vendors. When the cold water faucet on the washing machine was leaking, we had Greenway take care of it.

The contractor did a great job. They were very professional, efficient, and really responsive to all of our needs. The AC has been perfect. We like American Home Shield's service because in the year that we've been in our home, we've had them three times and it’s really paid off. It's a good safety thing to have. Filing a claim is super easy 'cause you do it all online. It's quick. What I found out too on this last time that I placed my order was that I could call the contractor directly 'cause I don't wanna wait two or three days to get a call back. It was 100 degrees and we needed our AC fixed. I was thankful that I was allowed to call the contractors and get the claim more prioritized.

The spa was draining into the pool. I submitted a dispatch request online and it's much better than calling. You can't get anybody when you call. You wait like an hour and a half to get somebody on the phone. The only option is to use the website. The contractor called the day before and said they would be here between 8:00 and 1:00. The guy was great. He replaced the check valve, the actuator and the air blower. There was something that was burnt out which would power the air blower to create bubbles in the spa. He said that the relay was not covered under American Home Shield. I'm trying to get ahold of them to come out and fix this relay but nobody's answering me so I don't know what I'm supposed to do. I talked to them yesterday. They sent me an invoice for the relay, but they said they would call to reschedule for him to come out and do that, and they haven't done it. I don't know when they're supposed to be here for that.

We've had AHS for about eight years and never had a problem. However, I have a second home on my ranch that I cover, and the refrigerator went out on July 5th, and finally, two weeks ago, they decided to replace it. My son's been without a refrigerator that long and he has a minor in house. Finally, the refrigerator will be in in 10 more days. So that was really bad.

There was something wrong with the microwave. I called American Home Shield to submit a claim and the experience was great. The rep was very good and knowledgeable. The contractor who came was a little early. He was wonderful and he knew what it was immediately. There was a latch on the door and he fixed it. AHS provides a wonderful service.

When the tech from Cecil and Sons tested the AC, it didn't have any power. He thought it was the capacitor so he replaced it. That worked for a couple of days but then it stopped. Some part of the AC system wasn’t working anymore. It was blowing air but it wasn't cooling. In any event, something else was wrong. So, they are coming back to make that repair.

Our recent claim with AHS went fine. My air wasn't getting cool. The contractor ordered the part and he came back and put it in there. He was prompt and polite. With AHS, I like not having to pay the full amount out of pocket.

There was a backup or a clog in our plumbing. I used the American Home Shield app to make a claim and it was pretty user-friendly. I was to expect someone out within 24 to 48 hours. Sirius Plumbing & Air Conditioning came and they were very good. They unclogged the clog and our plumbing has been good since. This repair helped us well. Working with American Home Shield, it has definitely paid for itself.

The air conditioner stopped working right before this heat. I called American Home Shield and they sent some guy. He came and checked everything. I don’t know what was he upset from. He said the compressor is bad. Then they said because there had been a water damage, American Home Shield wouldn't cover it. I asked to talk to the supervisor or a manager. He’s supposed to call me back in 24 hours but nobody did. I’m calling the guy who took the board out and go tested it to see if that’s not the case. They have to pay for the damages.

My toilet wouldn't flush. The water would fill back up in the tank but it wouldn't stop running. It just kept pouring out water into the tank which went down into the ground over and over. We couldn't get it to stop. The floater wasn't good. A claim was made with American Home Shield and they sent out Superior Drain Cleaning. They were polite, nice, clean, and neat. They represented professionals. They were Johnny-on-the-spot too and they had the parts. Their guy said he would have it done in a jiffy and in 15 minutes, he was in and out. It was awesome. I was very impressed and pleased with them. Everything is working perfectly.

The guy came one time and fixed the problem with no issue. He explained to me the work that he was doing and that he was gonna do, and the unit's working great. We're not hot anymore. American Home Shield is good. I've used it probably 4 times and they saved me money. But customers should get a choice on what vendor they send out. I can see if there's only one contractor in the area that does that work but if there's more than one provider available, I should get a choice. I had plumbing done probably a year and a half ago and I was really unhappy with that service and they sent them out again. It got to the point where I said, "If it's not fixed this time, do not send them again."

The service guy from Delta Heating and Cooling came here to replace the capacitors. They’re running very well. He was very professional, very nice, courteous, prompt, and quick. I have three units in my house. He ended up replacing all three of those capacitors. Putting in the claim to American Home Shield was fairly easy. I did it online. AHS is a pretty reliable and good service. I recommend them to my friends. A friend of mine recommended me to use them.

Recently, we had a problem with the plumbing. It was the leak in the shower. The contractors had to order a part. They came back out seven days later and they repaired it. Everything's good with it. I love American Home Shield. I had them most of the time for the past almost 11 years. I went a year without them. But most of the time, it was American Home Shield. They stand by their work. We had a couple of replacements. They replaced the washing machine. Everything that I asked them pretty much got done. I've never had any problems with them.

Our power kept going off in the living room. When we put the breaker back on, it kept doing it like six different times. I guess there was a shortage in the wire. It happened on Thursday night and I called the claim in on Friday. Nobody could come to us until Monday so we didn't have power in our living room for the entire weekend and that was kind of a little frustrating. That was the only thing that I would say I wish was different. But that's fine. I understand that's how it is sometimes. AHS sent Elite Electric Solutions and they fixed that. They were awesome. Overall, AHS was fast and reliable.

My most recent claim with Home Shield was for my electric furnace. However, I wasn't happy with the services that the contractor gave me. They gave me an appointment but I never had a window I was told open. We haven't moved into this house yet, and they said, "Okay. This technician will be there anywhere from 12:00 to the end of the business day, 12:00 to 5:00." But they didn’t come all the way until 5:00. So, we sat at this house all day, in a house that we haven't moved in yet. I told them that. But still, you wanna be there when somebody comes in your house. I wish they gave me a smaller window or just an exact time. All the ones that I had with Home Shield gave me an exact time.

We've had nothing but issues with this house since we've moved in. We've had an open claim with AHS on the dishwasher for almost two months now. It's still not resolved. Then, there's a breaker that's overloaded that doesn't work so our power goes out every hour. The tech was fine but he couldn't fix the problem. He had to resubmit something because we needed something that he couldn't fix on site. We also had a claim for the AC that wasn't working. Choice Plumbing Heating & A/C came out and the AC works now. There are very long hold times when my wife calls AHS and even when she says that she can't wait that long for somebody to call her back, she doesn't get a call back. It's really frustrating when you don't have a dishwasher or air conditioning. But they were pretty quick on the air conditioner.

I filed a claim online to American Home Shield for the water buildup in a pan around the air conditioner and it’s easy to use when you have a claim that is in their drop-down box of issues. I was given an expectation on when to hear from the contractor, which didn’t happen. I had to call the contractor and schedule directly. C&R was great. They cleared the pipes and looked over the unit to make sure that there weren't any other issues. They handled the claim well whereas AHS didn’t. They could have communicated the claim to C&R so that C&R would have been aware of it to call me. When I called C&R, they said the claim didn’t come to them from AHS so they had to follow up with AHS to confirm it. Then they came out and did the service.

I had a control board issue on the AC. I called AHS and it was easy to get the claim in. American Air Conditioning and Heating came out and the AC is working fine now.

American Home Shield was fine and prompt with what I needed to be done so I'm pleased with them. I went online and submitted a claim. I then paid for it. I received the text from a person who told me someone would be calling me. I got a call within 24 hours. The tech was great and he was able to fix everything. It was not the first time he's been here to my home. If he could be sent every time, I would love it. I For this claim, had some electricity done and since the repair, everything has been going great.

At the back of my stove, a wire was burnt. I can do my claims online with American Home Shield. I did one for this issue and The Supreme Service Group came out. They completed the job and we’re satisfied. Everything was fine.

My tenants called me to say that the AC unit in my rental property had been out of commission for three days. When I called American Home Shield, they gave me a claim number and provided a service provider. This time, I was given Plumbers. I called the Plumbers company and asked "Are you fixing the AC? Because I don't have any problems with my plumbing issues or system." They said that was not the name of the company. They sent a technician and they fixed the AC. When I asked my tenant if everything was fine, they said the AC was working.

I just renewed my second year contract with Home Shield last August. I like that I don't have to run around and try to find anybody to do the job and worry about the tech ripping me off. I like top quality work. You call people up and they claim they can do this and then they get out there and screw you around or they quote you one price, and then they get out there and they tell you another, try to up the ante. I don't have to deal with all that. All I have to do is call Home Shield, put in my order, and they take care of the rest. They just call me and tell me when the contractor will be there. I wasn't there when Intertech Maintenance came in but I've used them before and I love them. I like their politeness and friendliness. Also, they're knowledgeable and down-to-earth. I'm completely satisfied with Home Shield.

We were having issues with our air handler, and then with our AC unit. They shut down and this all happened during our wedding week. I got married two weekends ago and we were getting no support through American Home Shield, so when it comes to a rating experience, it was as negative as possible. They sent somebody who came out and lied on the report that they sent into American Home Shield. That was on the vendor that was sent out then we had a second person, and after that person came out, our unit entirely shut down.

My recent experience with AHS was outstanding. The contractor showed up on time, did what he had to do and he was gone. He made sure everything was running and it was good to go. The capacitor had gone out on it so, he just replaced it. I like the service of AHS. It’s awesome.

My girlfriend called me and said the water was not working. It was either the pressure switch or the well pump. I called American Home Shield and the technician showed up a day and a half later and diagnosed the problem. They said that the electronic motor that spins the pump was stripped off at the end of the pump where it was no longer pushing water up from the well. They were out here by one o'clock. Everything went great and I got water again. It was the best thing ever.

American Home Shield is like an insurance protection. I had purchased the house and I figured if something was gonna go wrong, it was gonna go wrong in the first year. Recently, I had someone do a termite thing on the house so he had to go under the house. When he came out, he said I might have a leak in one of the pipes that's near the access door. I don't know anything about that but I figured that it was good to have someone come out and check it. The guy from All Hours Emergency Plumber came out and checked everything. He was very prompt and very professional. I was very pleased. He went all around the house and evidently, there was no leak. I'm glad to have American Home Shield. It's a good protection.

I was having my locks replaced and I submitted a claim online to American Home Shield. It was a great experience. Dan's Pro-Lock came to address my claim and things went excellently.

The contractors that came out for our plumbing issue were fantastic. The technician was excellent. He did a great job. He was clean and professional. He had the mask and gloves the whole time.

My garbage disposal was leaking water out of the bottom of it and then the blades seized up. I did the online service request and American Home Shield got back in touch with me very quickly and then set up everything flawlessly. Draingo came out twice. The first time, they unseized the garbage disposal and got the blades turning again, but the leak wasn’t addressed and I didn't think they knew that. When I made the follow up call, they were right back out the very next day and looked and said that the garbage disposal was rusted out in the corner and there was no way they could fix it. They put a new one in and within 30 minutes. The guy was completely professional and friendly, no qualms with him whatsoever.

Happy to see they are reaching out trying to get things resolved with the customers.

We have canceled our warranty with American Home Shield. My problem with them has been and has always been the amount of time that I am on hold. Waiting to get through to American Home Shield always exceeds two hours each time I call. I've had it with that and we are done with it. They've lost a customer and I've told all my friends. We are absolutely disgusted with the amount of times that I had been on hold.

Comfort Controls was great, especially the guy who came in, Chris. He was very helpful. He gave us a couple of hinters. He had his mask on and he was distancing. He pulled out the part in the unit that wasn't functioning. He showed me the part that was not working, and he put a new replacement in there. I'm very pleased with the service.

My garage was flooded after I ran the washing machine. Immediate Response Plumbing and Rooter came out and unstopped the blockage for me.

The people from Response Plumber & Rooter were very friendly, courteous and quick. They were on time as well. We had water leaking and they checked out the dishwasher and then they repaired my garbage disposal, which wasn't working. We thought we had water leaking from the dishwasher, but in reality, it was from the air conditioning unit. Something was plugged in the line. Response Plumber & Rooter fixed what they could fix, and they told us what needed to be done with the air conditioner.

Today, a contractor came out for a servicing. I noticed something going wrong with my furnace. The condenser is fine because it's new, but it's making a weird sound. The tech found that it is a slight issue with the relay, but it's not gone out. His statement was either it's not working the way it's supposed to or it's completely out, before we can repair anything. We know something is going wrong with it, but it has not stopped functioning the way it's supposed to so we can't repair. That's the only thing I don't like.

When my AC had an issue, the tech that AHS sent out did a really good job. He was on time, courteous, and he knew exactly what he was doing. He looked at it and within two seconds, he had it diagnosed and fixed. Also, he remained outside and wore a mask. We were six feet away from each other. The AC is working great now and up to that last call, my experience with AHS has been good.

I'm very pleased with Wind Bender's service. They've been here several times with various plumbing issues. Mike always comes. He is very professional, very knowledgeable and gets the problem fixed quickly. He would verify that everything is working before he leaves. He comes in with the things and a mask on his face.

Discount Contractors came out in a couple of days to declog my kitchen sink. It went very smoothly and they did the repair in a matter of minutes. They are very good at what they do. The price with American Home Shield is good and their contractors do their jobs well.

CNJ came out, assessed the problem, and had to order some parts. It took a while to come in, but that wasn't their fault. But as soon as the part came, the tech called and within a week, they were back out here. They made the correction in about 10 minutes and everything's fine. They were prompt, professional, very courteous and caring for the customers. They came in with masks and no shaking of the hands. We elbow bumped. They maintained social distancing. I like AHS. I haven't had a situation where I've gotten any pushbacks so I'm very satisfied.

When I moved to this house a year ago, I needed extra keys and Home Shield sent somebody who made me keys. I was very happy with that. A couple of months ago, a faucet was leaking and their contractor replaced it. Home Shield just charged me the $75 service fee. I was happy with that too. When my water heater was leaking, I submitted a claim for it. I was charged the $75 for someone to come and tell me that yes indeed, it needed to be replaced because it was more than 10 years old. The people who came were pretty professional. I received a call from the company that I have to pay $1,200. But it seemed like my policy does not cover the cost of my broken water heater. I just took the company's words. They came from Home Shield.

I had to file my claim for the spa with Home Shield online. They wouldn’t answer the phone. It was fairly easy but after I paid the bill, they kept on saying I owe money and then later, told me to ignore it and that I had already paid. Coastal Pool Repairs came out and they did a good job. The only thing was they replaced the filter and I didn't realize the tech put the whole thing in the backyard. I realized afterward the filters are gone. I only bought them a couple of months ago and they were 200 bucks.

I had a claim for the AC and the process took about a month and a half. Climate Masters was the one that completed the job. They were extremely efficient, thoughtful, and they did a great job. But we had problems with the two companies before them. American Home Shield said they didn't receive the reports from these companies and the other two companies were not able to get in touch with them. Also, when I would email AHS, I would get something back from them a week later. Then, when I would call American Home Shield, which I did probably 80 times, they would put me on hold and say that they were going to escalate it. I heard escalation about 20 times. They'd put me on hold to try to keep in contact with the other company and they couldn't get in contact with the company either. The only company that they were able to get in contact with was Climate Masters.

The dryer had stopped working and it took a week for someone to come out. The tech from Sears determined that it was from some kind of thermal fuse that was out and he replaced it. So it has been fine ever since. I've had American Home Shield for at least seven years and I like how they're responsive and I don't have to pay top dollar to get my appliances repaired. They also choose the contractor for me, so it's nice.

I have a problem with STL Plumbing, which I ended up calling American Home Shield one day late. The guy turned it on, turn it off and walked out my house. But I don't have a problem with F6 Plumbing. The tech looked at the unit and replaced something. He said, "This happens sometimes." He said that he replaced some type of washer but it still intermittently drips. So, I was planning on calling AHS again. Overall, I have not been happy with it. I'm paying a lot. When I started off, the price was okay.

American Home Shield sent Pierson Mechanical out for an AC issue. There was a part and they fixed that. But then, I'm still having the other issue. I could sit in my recliner in my family room, and right above me, I can tell the minute the air conditioner kicks on because the lights dim and then I get this buzzing sound. It happens in the garage too.

Recently, I called AHS ‘cause my garage door wouldn't go up. My car is stuck in the garage. I had to call somebody to bring me to my appointment on Saturday and AHS doesn't have anyone to come out until Tuesday. So, I'm waiting patiently till tomorrow. Someone is scheduled to come. I also submitted a claim for the toilet that was leaking. The service I had with the gentleman that came for the plumbing, he did excellent work. I had no problems. He was in and out. He found the issue. He was able to fix it and put the new part on. I haven't had any problems with the contractors of AHS. I’ll recommend AHS. I haven't had any issues with them.

I’m older and we don’t visit a lot because of the Covid situation but we let the guy from Medallion in. He had on a mask and the little pump for your hands. We told him that if he needed that, he should use it. We showed him what he had to do. He explained the plumbing issue to me and a part had to be replaced so he said he would be back in a few days when the new part comes in. He came back and replaced the part so he did quite well. He took very good care of it. So, we're very happy with it. I like American Home Shield so far. They respond well and they seem to have good vendors. So when somebody comes out, they seem very qualified as well as these people.

I moved into a new house and I inherited a refrigerator and a few appliances. And the icemaker on the refrigerator wasn't working. So, I thought I’d take advantage of my American Home Shield warranty and I called them to see if they can fix it. I did put in the request online. The website was very easy and simple to follow. I didn't take that much time. They did tell me about who was gonna come, and then they gave me a few dates that were open. I also got text messages on the date that someone was gonna arrive and exactly when they will arrive. The person from Sears who came said the pipe that was behind the fridge just needed air. That was all he did. He just removed the wiring that was connected for the water, and he reinstalled it. Everything is great now. It's the first time that I had service with American Home Shield, and it's great.

I wanted the house rekeyed and it was covered under the warranty with American Home Shield. Their website was great and it was really easy to use. The only thing that I found a little surprising was that when I clicked on rekey service, it didn't give me a list of people to pick from. It just picked one and I didn't get to research the guy's reputation or anything. But the guy from Lang’s Locks contacted me within three hours and came out within 24 hours and did great work. He gave us a two-hour window and showed up at that time. He also wore a mask. It was five or six doors he had to do and he rekeyed all of them. He also needed me to go buy a new lock so that they were all the same brand and they could all be rekeyed. But that wasn't part of the claim.

I submitted claims online to American Home Shield. Their site was perfect. Reaching out to the contractor based on the scheduling given was easy. Their contractor Astro Appliances came for my dishwasher, fridge and stove. Things have been great since they came out. The service done got me up and running again.

I had two claims that I filed with American Home Shield and one of them I paid by check to the company that came out, one of them I paid online. That’s when I kept getting bills for those two, like I never paid them. Finally, I just had to get a copy of my canceled check and I had to get a proof from the website that I actually paid for them to quit bugging me about it. Recently, the guy from Allstate Plumbing came out and fixed several sinks. He left, but then it started leaking right away again and it progressively got worse. A different company came out and fixed it. They were wearing a mask and never really got real close. No handshaking or anything. I hope that if there's an issue, like with something doesn't work, AHS should make it a little easier to reschedule or talk to somebody.

The garbage disposal was broken. It had cracked. And then, my shower was leaking water. I submitted the claim online so I didn't have to call anyone, and that was very expedient. The session that I had of doing it, the end result was that they had already put my line in the queue, which is what we wanted. And then soon after that, I was notified about the company that would deal with the repair. The contractor replaced the garbage disposal. Also, the guy knew what the cause of the drip was and he replaced another part in the shower. It stopped it. He knew what he was doing. He came out, then had it done in a minimum amount of time.

The air conditioning unit stopped. The other company that American Home Shield had said that it needed an electrician so they called Professional Controls and they came out for the fuse. The young man was very nice. When I call, right away American Home Shield sends out somebody but during this time, it was a bad storm and our electricity had gone out the day that he was supposed to work on it. So we had to wait for another date after the electricity came on. But everything was done in a timely fashion.

We have an issue with our window unit, and the contractors just came over and didn't even touch it. They mainly were trying to sell me a whole new unit that's gonna cost 12,000, but they didn't even come there for my home AC because it works. One of my rooms, I have a portable heat and air unit, and that's what I needed replacing or fixing. I still haven't got that done. I still need to call American Home Shield to let them know they need to send someone else out cause the first ones didn’t help me at all. Trying to get in touch with AHS on the phone is horrible right now. They need to improve their call system. But other than that, I don't have any problems with American Home Shield.

I put a claim in right after we bought the house. The furnace went out and American Home Shield was incredible about that. Then the dishwasher went out and they took care of that too. They had to send an electrician out. I have an ongoing claim for the ice maker and the refrigerator. I did it online then I called American Home Shield back. I didn't know the next step because after they put it in, it wouldn't expel ice or do anything. They were extremely helpful and sent the technician back out and he did some adjustments. I called him back this morning because the ice maker is still making sheet of ice cubes instead of individual ice cubes. I spoke to them and they're sending another technician out. American Home Shield has been fantastic. Every representative including the representative today has been always accommodating and answered all my questions. So, I've been satisfied.

The dishwashing machine is broken and if you press start, the cycle is not moving at all. I went online to notify AHS and their website was okay. When the contractor came out, he was good and right now, I'm waiting for the job to be done. The man put the order in and said they would give me a call.

Drainco Plumbing handled my problem very quick and easy. The motor on the sink was not working, so the sink was overflowing and I had to pump it all the time when we use it. When the plumber came in, he adjusted something on the motor and it's working now, so it's good. I could recommend American Home Shield which was also recommended to me by a friend and they did a good job. I'm satisfied.

I called American Home Shield because we had a big leakage in our upstairs shower. They sent somebody and he checked but he had no part right then. He came back after for one week and fixed the leakage part. But he didn't fix my wall that he broke to fix the shower tub. He said he would call somebody and they would come here to fix the wall. I have to wait and they would call me. But it's been almost more than one week and nobody has called me and nobody came. I asked him for a number to call but he didn't tell me anything. Other than that, everything is okay.

The night I discovered my AC wasn't working, I went online and put in the claim with American Home Shield. They were prompt. Someone texted me to let me know who to call. I contacted them and they came the next day. The tech was good and he got right down to business and solved the problem. He was able to get everything done then. Since the repair, the AC has been great.

I had a light switch in the bedroom that was not coming on and then the light in the bathroom as well as on the kitchen were flickering. I made a request by phone and the people that came out to work on it were okay even though they didn't put the switch in the bedroom back the way it was. They fixed the light in there, but they said they didn't know if putting a dimmer on was approved. My bedroom light had a dimmer and the button for the fan, and they took that off and put on a regular one, which you just flick it up and down. Overall, when I had a problem, I called and American Home Shield sent someone out to fix it. However, I would not recommend this to a friend because I have a contract that I have never seen.

I was out of town and it was 110 degrees at my home. My wife heard a loud pop and our AC quit working. The fan motor of the unit vibrated and it gave out. The wires got hit by the fan which then cut the wires out. Comfort King, one of American Home Shield's contractors, got sent out in a day or two. When their tech came out, he put a new fan in. Then, we were up and running. He was a really nice guy. The service really needed because the AC broke down on the hottest day of the year. AHS's warranty has been a very good business acquisition for me.

The technician came out to fix a leaking toilet. He notified when he was gonna be there. He took a picture underneath it, opened it and told me what was going on with the toilet. He tightened a screw and that was it. It's working fine and I'm satisfied. I was gonna call American Home Shield first and tell them what was going on so I didn't have to waste the $75 for the visit but it was very difficult to get through. It's as if they wanna be automated. It's very challenging dealing with American Shield to get an actual person. Sometimes you have the call back option when you call but sometimes it's not there.

There was a bad coil on the AC and the contractor had to order it to put in there and replace it. It took almost two weeks and I wasn't satisfied with the timeframe of how long it took to get the parts. But once they got it, they were phenomenal. When they came, they wore masks and they were covered. They always asked if it was okay to come in. We were not around and the way that the house was designed, they had to go upstairs and downstairs. So, we gave them free range. As of today, the AC is perfect.

Everything with The Lindsay Company went very well. We've requested them this time because we've used them once or twice in the past. They're very professional and very quick to respond to the initial work order. So, it was a good experience. The issue was a broken plastic piece inside the faucet, and it was causing it to leak. They had the part.

The oven would come on but the controls that operated it were not working. I could not use the controls to turn it off. When I submitted the claim to American Home Shield, I was told that they would call me within 48 hours but I ended up calling them because I didn't hear from them in that timeframe. But the technician who came out was very professional. He cleaned up after himself and he got it fixed. I was happy when he left. Everything has been functioning very well since then and I have no problems at all. I'm now able to use my oven so the repair did what it was supposed to do.

Sears was our assigned contractor for a dryer vent that I couldn't put back on. They came in a timely manner. They were professional and did excellent work. Our dryer is back to being fully functional. My experience was great.

We filed a claim with Home Shield for the AC that wasn't that cool and the tech from RR HVAC fixed it. Also, the hose was leaking and he put Freon. That was all fine. But we have a problem with our refrigerator claim. The contractor ordered something for the fridge and it's been on backorder forever. Also, we had a big plumbing leak over the weekend. I phoned it in but the contractor wouldn’t work weekends. They gave me one reference call and it would have been nice to have a second choice. We had to hire someone privately.

My microwave almost exploded, and American Home Shield gave me an option to purchase. The process of submitting my claim was easy. I just went online and sent them a message. I put in a service request. They answered that and gave me the name and number of the contractor. I called Sears, they set up the appointment, and the repairman came out and looked at it. He said it can't be fixed and must be replaced. Sears called American Home Shield and told them that it had to be replaced. So, a day later, AHS gave me an option. If I went out and bought my own and brought it back and had them install it, they would give me a certain amount of money. That was what they did. I went out and bought the new microwave, had the Sears repairman come back out and install it. Everything works good now.

When I turned the dishwasher on, the garbage disposal went at the same time. I called American Home Shield and I sat on hold for a couple hours because I needed stuff done. I was able to get through and the reps were thorough. AHS has always been good about getting contractors out within the next few days. The gentleman who came out from Specialty Services got the job done quickly and he was professional. I had a total gut job of my kitchen because there’s some water damage that my homeowners' insurance just jacked me on. So, everything had to be done over. It was top-of-the-line service.

Our heater needed replacing. ABNation replaced it and did a wonderful job. It's crazy because a week later the pump went out. They came back out and replaced the pump. From the beginning, there was a misunderstanding with the pool. I spoke to the guy and we came to an agreement. I felt that $300 was too much for them to come out and do the work. I thought so because I didn't think I would get my own electrician for a couple of things that Home Shield wasn't covering. So, my wife and I talked about it and I said, "You know, we had American Home Shield for so long and they stand behind your work. Let's just go ahead and have it done instead of including another person." So, he came back out and did a wonderful job.

I needed a repair for my washer. I did a claim online with AHS and it was very easy. GE Appliances came out and my washer has been working fine since their service.

This is the first time I've ever used American Home Shield and everyone was very nice. They helped me and the technician was wonderful as well. He was very knowledgeable and he fixed the issues. The coil on my stove wasn't lighting, so I couldn't keep my stove on. My refrigerator was leaking on the inside as well. He ended up having to bring some type of drip pan in the back. He had to wait for that and when that came, he put that on. It works fine now. The tech also fixed my washer. It worked for a couple of days, but now it's down again, so I gotta remake an appointment. Overall, everyone needs a home warranty when it comes to the appliances. It'd be a great help.

Our AC had stopped working on a Saturday. The contractors called us within 45 minutes from the time I put a claim in with AHS. They were very busy and the next available time for them to come out was on a Tuesday. They came out on Tuesday to fix it. They fixed it right away. Within a couple of days, it died down. They said there was a loose wire. But it's been working fine. They were friendly and professional.

I like how easy it is for us to put in a claim online. I don’t have to call or wait for inordinate amount of time. When the microwave wasn't heating, I did the claim online and the techs were really fast and prompt. They were able to identify the problem. They were great.

I had been in my house for about four days, and then my master toilet wouldn't flush. Come to find out the title company that did all the paperwork didn't pay American Home Shield, so my Realtor had to place like a one-time claim before the title company had paid American Home Shield. American Home Shield dispatched A-1 Rapid Rooter and they came out and did what they did to make it flush again. And my toilet flushed.

The refrigerator all of a sudden started warming up all on its own. There was one time but we didn't call where it went off. That was my secondary refrigerator. I have a refrigerator in the garage that American Home Shield covers as an additional refrigerator. My army buddy who is an electrician came up and checked the plug. He said the plug and everything's okay. He unplugged it, plugged it back in, and it worked perfectly fine.

We've had to call in once and it was fine. They said they would call or get ahold of us within 24 hours but I didn't get a call back from the electric company to schedule one within 24 hours. I had to call and schedule the appointment but that's more on the electric company's issue. The lady said she was really busy and would call me back in about 10 minutes. She called back within a couple minutes and we scheduled it from there. The gentleman that came out and worked on everything was great and consistent. He told me what the problem was and fixed it. He represented the company well.

We had a leak in my dishwasher and garbage disposal. I sent my claim in with Home Shield online and then Amtec came out. The tech was very professional. He fixed it in no time and he was very prompt and responsive. We recommend the guy.

We just moved in and we wanted to rekey all the doors and make one key for every door. The technician from Realty Rekey was very good and efficient. He explained what he could and couldn't do based on the brand of the locks that we had. He was able to do all the locks except for one because it was a different door handle brand. I also had the plumbing done. The plumber came out and fixed the faucet. He was able to detect the leak underneath the sink and get that squared away. It was awesome. They both did a great job and they were COVID-aware. Totally professional.

I was downstairs in my living room, sitting there watching TV one night and I heard the air conditioner kick off. I went upstairs to bed about 10 o'clock and it was pretty warm up there. I went back downstairs, checked the unit, and it was froze over in the furnace blowing off right where the condenser is. I submitted the claim and the guy, Eric, came out and did the work on it. The freon was low in there then he had to replace the capacitor. Eric was super awesome. Now that I've used American Home Shield, it was super easy. I called, filed the claim, and the contractor came out. It was cheaper than having to pay them on my own.

The guy from Diluzio Construction was very professional. He did distancing and wore a mask as well. I was off work and I called in, and then I heard from him within an hour of his receiving American Home Shield's request. He was there that afternoon and it was totally repaired. I was so pleased. I couldn't believe how fast it was and it was awesome. I was so thrilled as well because I didn't know what was going on. The unit would work from the inside but it wouldn’t work from the outside.

SAP Services came out for a plumbing claim and the technicians were professional and friendly. But when the kids shower, I'm still seeing water coming underneath the baseboard from the shower into one of the kids’ bedrooms. I had another claim when I had a problem with the AC, which finally got resolved. Once the AC quit working, the technician came out and fixed it but it stopped working. It was hard to get ahold of a human person with American Home Shield. Everything seemed to be automated and there was no way to get in touch with an actual human. I couldn’t do anything on the side of AHS so I had to wait until the AC place opened up the next day.

I've had American Home Shield twice. The first time was from 2001 to 2004 and recently, probably 2019. I like that they cover a lot. Recently, Sunbelt Electric came in very quickly and fixed the electric breaker that tripped. The technician was professional and friendly.

We had a bunch of locks rekeyed which was a service that came with American Home Shield. The technician from The Flying Locksmith was great and he was on time. The guy went above and beyond because he was so professional and courteous. Everything was seamless. I realized though that the 125 that I was charged for the call was exactly what it would’ve cost me anyway if I called them directly or any other locksmith. So, AHS didn't provide any value in that as far as the money it took to do that. Still, it was convenient and easy, and I had no issues. But in the future, I would just call The Flying Locksmith directly.

Submitting a claim with American Home Shield was super easy. I was able to go online and put in a request for it. Then within a couple of minutes, I got confirmation that somebody was gonna be coming out. Then somebody from the Rekey called me to set up an appointment. I submitted two other claims as well. So far, the experiences have all been positive. AHS has been quick and efficient. They also send out good contractors and they get the problem fixed.

Water was leaking out of the faucet so the technician came out. He saw the faucet and said it was beyond repair. At first he advised me to call the manufacturer because he thought that there was a lifetime warranty but the manufacturer didn't provide lifetime warranty because the ownership had changed. So I called American Home Shield back and told them warranty was not covered. They sent some folks back the next couple days and they replaced it with another part. That plumbing issue was ultimately fixed. From a consumer standpoint, you don't wanna fork out anymore cost than necessary but within the deductible, American Home Shield covered everything. It was pretty good.

If you submit a claim online with AHS, you can do it. It's very easy. They usually get back to you quickly too. But if you try it on the phone, it's next to impossible to get through. Then many times, you have a very hard time understanding the person because of the accent. But, they've always seemed very willing to help and wanna make sure all your questions are answered. Also, once everything gets going, we’ve been pleased. We also liked the two companies that we have dealt with. One for plumbing and one for air units.

We have been working with American Home Shield for over 2 weeks for a broken water heater. The wait time takes at least 2 hours on the phone every time we have called. If we put for a call back they do not call back. They sent someone out and they spend 3 minutes looking at it. Didn’t even try to start it. We requested second opinion and they found multiple issues. They went to the warranty company with their findings. American Home Shield when we call everyday says they can’t help but it’s covered. But they will not allow the contractor to replace it. We have had NO hot water for 2 weeks now and they won’t make it a priority. They also are charging us double as it wasn’t fixed the first time so they are charging another service fee to send someone else out.

I would not recommend American Home Shield. The first time I needed to use them my Air Conditioner went out. So I paid my monthly fee plus the $100 to have someone come look at the Air Conditioner. The Condenser or Compressor went out and I was told that American Home Shield does not cover any of the Freon or the caps to have the Air Conditioner repaired. So I was told if I repaired the Air Conditioner I would still have to pay an additional $900. This was going to be a cost every time this situation happened so it may be better to purchase a new Air Conditioner. American Home Shield covered $550 for the $9,264 New Air Conditioning Unit.

I have had a AHS warranty on my primary residence for over 3 years. In that time, we have had a few issues with our refrigerator (that's another unfortunate review). We have called and been able to deal with response that took days or so and gotten through with the use of the fridge. We wake one morning to find the whole refrigerator dead. We know it's the fuse system, we have had this issue before and we know what the problem is, but AHS submitted my claim online but had nobody to talk to. Not clear on who was coming and when. At this point in the day I have thrown out about $600 in food. So I either got someone who is going to come soon and tell me the good/bad news...or in this case, we have to wait 8 DAYS! Well, that takes the cake. Let's see here, I will do the math for you.

I have been waiting to have my appliances repaired since August 11! Call wait times up to 3 hours for call backs, but the sales dept has a less than 1 minute wait time! I have paid the deductible, waited for a technician to contact me to set up appt. - never called!!! After 2 wks I contacted AHS and they were going to get a technician to contact me again. Never Happened! 1 wk after that, I called again - they still couldn't get me someone! I was Told to find my own technician to diagnose the issues and give me a quote, then must contact AHS again for authorization to repair - but can't EVER reach their AUTH dept - AHS keeps stalling and they can't seem to coordinate with my tech to authorize the repairs. They want me to shell out another $500 for the repairs in advance for reimbursement at a time later to be determined (if they will even respond to my reimbursement request)! What Am I Paying $69/mo for again, can they tell me????

My washing machine needed repair. She send tech. Needed 2 parts. Was told it would take 5 days to get parts. That was 3 weeks ago. Contacted AHS. No help. Paid 700.00 for this warranty and now have no working washing machine.

Over 2 weeks: 2 out of 5 appointments the technician was a no show with no apology. During the last of those no-shows the tech reported that he arrived, that our AC needed follow up, even ordered a part, but the tech had never arrived and never looked at the AC unit. The 3 times a technician did arrive he spent no more than 10 minutes on a call.

I found American Home Shield to be very unresponsive to customers. You never can contact them and always get the standard "All our Associates are assisting customers, please continue to hold". They do not actively track parts or try to repair as soon as possible. Do not know how long I have spent on the phone awaiting to talk to someone. American Home Shield does not have direct phone numbers that you can call without awaiting transfers. Their employees have no e-mail capability and you never talk to the same employee twice. This results in a failure to maintain any consistency in the information they provide customers. Very frustrating to work with them.

Buying my home plan was simple. Trying to extend it is a nightmare. Wrong billings, hours on the phone, broken promises, no callbacks, and on and on. I still do not have an answer or am satisfied after 3 months of their no customer service. I do not know how a company this large can treat its customers so bad. Be careful.

Draingo of Florida came out for a plumbing issue and they replaced one part. They were on time and they wore a mask. But they had to come back out because it was still not working right. I'm satisfied with American Home Shield up to this point. It was easy for me to submit the claim online.

American Home Shield has had my account for 20 years. I had a claim for my AC and that went really well. They fixed that. I also ordered for the pool equipment and I did that on Friday. I was called and a contractor will be coming tomorrow. I'm happy with that. But my experience with American Home Shield right now is horrible. We have a claim for our washing machine and that's been going on for three weeks. I have an 85-year-old mother who can't get out of bed and I have to wash sheets every day. A guy came out and looked at the washer but said it cannot be fixed. American Home Shield gave me an option to take the money or they bring me a washer. I told them to bring me a new one because I can't go pick one up. I'm 61 years old. I'm not going into Home Depots, buying a washer, getting it here, and getting it installed. I have COPD and I'm not going out. But American Home Shield still hasn't gotten back to me. I want them to bring my washing machine.

The guy from Rapp's Heating and AC came to my house. He was supposed to be checking my air conditioning unit. The compressor's outside and you go up in the attic. My wife had stored some bedspreads and comforters right at the top of the steps. The guy said he couldn't get up there. I said,"Give me a moment. I’ll walk up there and pull them down." He snapped at me. This was the first time I had a problem with a service contractor. Usually, they do okay. I called back and told American Home Shield not to send him back. I'll never allow them to come in my house again. Home Shield sent another man out and he had the problem resolved within maybe 10 minutes and it wasn’t up on the attic. He did something outside to the compressor. He said insects had crawled into the the control switch and stopped it from flipping.

The tech from Sensible Comfort did a great job. He communicated well and he kept me informed of what was going on. This was an outdoor installation for everything, but he took precautions due to the pandemic. The communication with American Home Shield was a little sporadic. They called me and said that it wasn't covered, and this and that, and never really got back to me. The effective communication with American Home Shield came through the contractor. He sort of controlled that communication once we got going.

My AC issue was handled very well by Cabot Mechanical. The air conditioner wasn't working, so we were glad to get it fixed. They've been out here working on the air conditioner before, and they were very good. We've had American Home Shield since we moved here, and they're pretty good the way they are.

I saw a little puddle on the floor downstairs. I wiped it up, thought I just dropped. Then there was another one, I looked at the ceiling and that was where it was coming from, and I've had that before. It was the air conditioner. So I went upstairs and that was the problem. The AC was clogged up. The contractors came out and they were perfect. AHS is awesome. Twice I've had to have claims and the contractors came out. The claims were done well.

I’ve had a very good experience with using American Home Shield so far. The locks were kinda challenging because they were old and they were imported from Europe so the locksmith from Arizona Sunrise spent at least three hours here dealing with these locks. He did a tremendous job and he was a very nice fellow.

SRL Services got all my parts numbers, and they're great people. They couldn't find the stove and the refrigerator parts, so AHS replaced those appliances and we already got them put in. American Home Shield is good on their service when you get ahold of them, but their wait time to get ahold of somebody is one thing that would make anybody leave them. Our clock times it on our phones, and we walk around the house. Thank God we're retired. Sometimes it's a little under two hours, and other times it's been two and a half hours. It's a nightmare to pay the premiums we do every month and have to sit on the phone to get help. Nobody should have to wait two hours. That's utterly ridiculous in 2020 and then I can't understand some of the people they put me on with too.

The contractor that came out for my AC was excellent. He was very professional and on time. He knew the problem right away. He went inside the house and went outside the house. I had to go outside to look to see if it was coming out. It wasn't. He found out the location and it was clogged. He unclogged it, so it’s been running fine since. I feel good about American Home Shield. I've had a problem with a couple of contractors in the past, except it was in my home in Houston, but American Home Shield has been fine. They provide excellent service. I just wish they would give a discount for longevity for people who have been having the plan for a long time.

Blue Diamond was great. They did the job in a super professional manner and in a very short time. The toilet was blocked by a toy that my son threw in and they were able to take it out. I was very happy with the way they handled it. I'm also happy with American Home Shield. We're a call away from getting things fixed.

The ice maker wasn't producing ice. I filed the claim online and then AHS called me to verify. The Sears technician came out and was great, courteous, and conscientious. He had the mask on, and he had the little footsies on his shoes. The repair was a lifesaver. I live in Arizona so it's triple digits here. I was very satisfied. I love American Home Shield and I just signed up my parents with them.

I submitted the claim and the next day a guy showed up, looked at it, sent another person down the next day and they fixed my air conditioner. They were very nice. If in the future I ever had problems with plumbing or anything and if I went to American Home Shield, I'd want to use that business that they used.

We were having gas issues where you could smell extra gas when you turn the burner on. It would change also the temperature when cooking. It would go up and down. We kinda knew it was gonna be faulty because we were trying to get it as long as we could but it was produced in ‘93 or ‘94. When the contractor came out, they checked into it and said there was nothing they could do to fix it.