American Home Shield Reviews

The AC was not cooling properly so we called Home Shield and we were told the contractor would be out the next day. Air Design AC and Heating's service was prompt and efficient. There was a Freon leak and they fixed that. Also, they put in two pounds of Freon and they cleaned the coil.

It took me a month to get my stove claim with AHS done. I just felt like that was a bit of time. When the technician got there, he had to order a part. I said, “Can you put it in next week?” He said, “No, it’s gonna take a week to come in. I'll be back the last week of the month.” That was when he came and fixed it. But I had called American Home Shield. The gentleman that I spoke with said to me that if it wasn't fixed, that we should give them another call. But he came that morning and fixed it. The gentleman that did the bathroom was excellent. The young man that came and worked on the garage was outstanding too. They gave me a picture of them before they get there, and their name, so I would know who's at my door. Now I didn't get that kind of service on the stove.

Drywall Masters closed the wall in the dining room, but they couldn't do the work in the garage because the ceiling was wet. The restoration company would take care of that. Drywall Masters was very good. The guy who came to finish was very professional. Overall,everything is okay with American Home Shield.

The contractors that came for our garage door were awesome. They adjusted the chain, and now, it's working beautifully. I love American Home Shield. I used to love them more before. I have my two houses with American Home Shield for over for 20 years. Then what I found out with the years, these call centers are in the Philippines. When I asked, like I have a problem right now, they would not have a supervisor to put it on the phone for me. They were very straightforward. "No, this is how it is." I had a microwave and it had some of the colors inside lost. I could not talk to a soul. I tried three times calling and see if I could talk to a supervisor. Three times were denied the right for me to talk to a supervisor.

American Home Shield is all right. I've had them for four years in two different houses. My AC upstairs went out and it took a week to get it fixed. I had a leaking dishwasher and a leaking washing machine. They were two separate claims. DC Appliance Repair came out and it was good.

I have an 80-gallon hot water heater in my house and that's due to, in part, that I have a large Jacuzzi tub upstairs in our master bedroom. When I signed up for my contract, there were a lot of different stipulations. They were laid out clearly about what AHS would and wouldn't cover for things like that. But when it comes to hot water heaters, they kept insisting that my 80-gallon was a commercial line and that they had no choice but to put in a 50. That was the biggest they could put in. There was nothing stating this in the contract. I kept telling them that's not what I had in my house.

I had the house rekeyed. It was really quick. I had to reach out to the contractor though. He said he had overlooked the email. Once I spoke with him, he set a date. He communicated with me as far as the time when he was gonna be there. He came out and did his job. I was satisfied.

I had an issue with my stoppage in my toilet and PHD Mechanical came out. They resolved the issue and I'm happy.

We have a storage unit behind our garage. In the summer, we use our garage as a Florida room, and our water heater, furnace and stuff were out there. When we got up in the morning, water was running out from under the wall between the garage and the storage area. I called American Home Shield on Monday and we didn't get service until Thursday. Foxcroft HVAC called the following day, but the service was on Thursday. The tech fixed the problem within a few minutes. He was very professional. I'm very happy with what they did.

We just moved into this house and there were a number of keys that were all different and we didn't have most of them. We booked the rekey service through American Home Shield and got a text from a guy. He came when he said he was going to and rekeyed all the doors and changed one of the locks. It was super easy.

I'm a second time sign-up person with American Home Shield. I had them when I first got the house in 2015, and then I resigned up. I found them to be good. When I had a sink sprayer that was clogged, the guy from JED Plumbing and Gas figured it out fast. He then fixed it, put it in and he was gone in 45 minutes at the most.

The AC needed antifreeze so Mister Freeze filled that. There were other things that I don’t really know and my bill came up to $629 on top of the $75 for Home Shield. Then they said that the thermostat wasn’t working correctly. They said that it was an electrical work that needed to be done on the electric box and I had to call an electrician. I called American Home Shield and told them that that was recommended and they put that other work order through Home Shield. They called an electrician like they said and Home Shield sent him over. He said there’s nothing wrong with the electrical box at all. I didn't know what to do so I called Home Shield and told them that. They said the thermostat’s not working because it's electrical and the electrician said there’s nothing wrong with the electricity at all. It was more of the conditioner.

ABK Lock & Safe came out to rekey the door locks on my house. The contractor was great. But the amount of time I spent on hold with American Home Shield was absolutely terrible. I was on hold for almost an hour before somebody finally answered the phone. It was very frustrating. But the claims representative was fine. Then there was an email correspondence in between.

Masters Climate and Comfort explained everything, including what needed to be done or what their suggestions were, and what they were gonna do. They also shared how the unit was running and some things that I could do to keep it up and going to avoid service calls, so I felt really comfortable with them. This was the first time that we've used American Home Shield's service, and it really was very simple doing it all online. It went quick too. The only confusion that I had was that I wasn't sure if Masters was gonna reach out to us or if we needed to reach out to Masters. The notice said that they would, but it also said we could reach out to them. It wasn't that big of a deal though. I just called Masters Climate and Comfort and said, “Hey, we're doing this.” and they were like, “Yep, we got all your information.” They called me right back within about 30 minutes, and we got things all set up.

American Home Shield had Ark-La-Flow Plumbing come out for a service request. They had two guys and they were efficient. One guy was pretty much in training. But the head guy knew what he was doing. They observed and analyzed my problems then they explained everything like the process that it was gonna have to be submitted for further approval by American Home Shield. As soon as they got my information, they contacted me and texted me immediately with the confirmation that they were on the way. When they came back out, they did the work. When the work was finished, I got a confirmation text. They were very well-organized. Everything has been okay and I haven't noticed any problems. I was very pleased with everything.

The dishwasher company came out and tried to replace a motherboard. They told me that the issue now is more of the electric side of the house, because it's not their device. In order to do that, they said they need to call an electrician to come to my house. And then Home Shield scheduled an electrician to come to my house. That person came in, checked my electric outfit at the back, and said that everything was okay. He showed me that all the connections were correct, and at the back of the dishwasher. And from thereon, they told me the electrician side was okay. I called Home Shield, then they scheduled to have the dishwasher team come back and check. Another guy came to my house and verify that it was actually the dishwasher again.

Recently, I had a leak on a built-in refrigerator. The technician came out and fixed it on the spot. It’s perfect. The only issue I've ever had was in my oven. The ovens are sealed in a cabinet. They have to be slid out and they wouldn't do that part. It wasn't very accessible. Also, I had an air conditioning unit go down and they didn't cover the Freon and the change in the disposal which ended up a lot of money. It really just needed a whole new unit and they kept trying to rebuild it. It took them about three times. They got it working. But at the time, it would have been just easier to put a new one in and figure out what my part of the cost was. But overall, I've been happy with American Home Shield.

Anguelov International came at my request because the first plumber that Home Shield sent didn't do anything. He looked at everything. And then he told me he had to get back to his office, and they would get back to me, which they didn't. I then called Home Shield and asked for another company. The first time I called, Home Shield said they had to talk to the company and find out what their issues were - why they didn't do anything. And then the second time I called, the person was able to give me someone else to come out. I had to call more than once to get the resolution to the issue. Anguelov did all of the work. He just came in and went to work. The tech unstopped my tub. He rodded it out. He examined the toilets that we have seen water coming, and he said none came out. So, we didn't do anything with that. He fixed the leak in my sink downstairs. He was excellent.

Once you get the reps to listen to you and once they get past all their scripts that they have to read, things go fine. But until then, it is a pain. The contractors are always real good but submitting the claim with American Home Shield was very difficult. I always call and try to speak with a rep. Every time we try and do things online, it gets screwed up. They apparently assigned the claim to a company up in Redding which is out of the 50-mile radius. The company didn't call me back so after a couple days, I called American Home Shield again. They said that's the company that came up on their screen for them to assign it to. I called the company and they guy said they don't work with American Home Shield anymore. Besides, they are five miles out of the range.

My Kenmore refrigerator was not freezing and I haven't heard back from American Home Shield. I'm assuming I have to get into the website and find out what they say, but I don't remember my password and I haven't gotten into it. The technician came out in August and he saw that the refrigerator has LG parts in it and those are not fixable. He couldn’t do anything. He took pictures of it, and he went back.

One of the bathrooms was not getting hot water. We could not figure out exactly what was happening there. American Home Shield dispatched the plumber from Matt's Plumbing Services. My boyfriend and our guests were there so we needed to get the hot water there. They all told me that the plumber was very professional and very friendly and that he fixed it right away.

Chesapeake Comfort was absolutely fantastic. They were out three times. The first person came out and he was like, "I am not leaving until I figure this out." But he couldn't figure it out because he figured out that it was an electrical issue. So he left. Then I got American Home Shield. They were like, "We're gonna take care of it. We're going to get you an electrician." But then the next day, I got an email that said, "Your case is closed out." I was like, "Oh, no." So I re-sent another request and the owner called me and said, "What's going on?" I said, "I thought it was closed." He said, "You know what, we're right out there anyway. I'm gonna send the crew over. Maybe another set of eyes can look at it and figure it out." But it was the same thing they couldn't figure out either.

There was something going on with my air conditioner where it froze up the motor, and I couldn't get it unfrozen. They were very efficient. They got me scheduled within a 72-hour period. The gentleman showed up right on time when they said he was gonna show up on time. It took an hour and a half to do the repair work and they were gone. It's been absolutely great since the repair. The only problem I'm having with American Home Shield is that I want to reset my password because it's not accepting the original password. But it's not redirecting me in order to reset my password. It says, "We're gonna send you an email in order to update it," and that has not been going through. I've heard other people complaining about that too. We'd like to view our account.

I've been amazed at how good American Home Shield is. I just go online, tell them what the problem is, and within just a bit, somebody calls me. I would definitely recommend them to a friend. In fact, I've already recommended them to several of my friends, telling them that they need a home warranty. I never thought I would need one until my husband passed away last year. I got to thinking about all the things that could go wrong around here and I wouldn't know what to do. When I went up to the hospital for some heart test, a lady and I were talking and she told me about them. I had seen them advertised, so I just called them and that's how I got started. Recently, Cool Effects by Larry came to service my outside unit. It ran out of Freon and they're waiting on the replacement right now.

My air conditioning unit was making some very loud sounds, so I made a claim online to have someone come look at it and see what was wrong. I made the claim in the afternoon and got the information that the claim had been made and then that night, I had gotten a call. The guy came out the next day and it was fine. He cleaned it off and there weren't any actual issues with it, but he gave me some good advice. He seemed like a good person. He was knowledgeable and was helpful. It was pretty quick and not difficult to do at all. So that was nice.

I called a few weeks ago because there was water dripping from the top shelf of my refrigerator. The first person came out pretty quickly and defrosted the ice. I thought it was good but then it started happening again. So I called to have somebody come back out and fix it. It took about two weeks for someone to come out. But the tech was good. He was very nice and helpful. He explained to me what he was doing and all that. But I've been meaning to call back because it's happening again. I put a towel in here now. It is still leaking water. Other than that, I like American Home Shield because I can just pay them the premium and then I'm able to get someone out, usually pretty quickly. I've had to use them a few times and I haven't had a bad experience.

I've been waiting for about two months now to get my stove fixed. The lady told me not to call them again. When they get an answer or something, they'd call me. They can't find the part for my stove. They told me to look for someone or do something outside. I did that and I couldn't find anybody. That's not my job, so, that's what's going on right now. I haven't heard from anybody. But then I had a plumbing issue with the sink and bathroom stuff. I called AHS and told them what was going on. They got someone that was working within the area. Johnson HVAC came and did an excellent job. They took care of the issues. They make me put a smile on my face when I see the work that they'd done. I tell people about AHS and I'm pretty well happy with them, but I'm just dissatisfied about this one situation.

I bought two warranty homes from American Home Shield. I tried to cancel one because that property I decided to sell. I had the following inconveniences: 1) Your warranty home cancellation department does not have a direct telephone number, so you have to contact sales or customer service, they pretend to transfer the call but make you wait for hours and I never managed contact that department. I asked a friend and he told me that he had the same problem and chose to cancel his credit card from where he paid his monthly payments automatically. Another someone also told me that when he requested the service because his refrigerator was damaged, the service was inefficient and he had to struggle several days to get the service done. Definitely American Home Shield makes fun of its customers. I do not recommend it at all.

It has been three weeks since water heater broke down and AHS determined that water heater needs to be replaced. It still has NOT been fixed forcing us to deal with cold water. I have spoken with numerous customer care and escalation agents and depending upon who in customer care or escalation you speak to, you will get a completely different response. Oh and by the way, every customer care agent will promise to closely follow up on your case and promise to call back within 24 to 48 hours (or their supervisor will call back if you request a supervisor or escalation) but no one EVER calls back! Working with them has left us totally frustrated and helpless, we are now looking at thousands of dollars in bills when we expected none.

I love American Home Shield. I've had them for so long and I always recommend them when people talk about their homes. Unfortunately, things break down, but I feel I've gotten new stuff, and I'm happy with it. Submitting claims is easy as well. I had one for a plumbing issue and everything was fine. My daughter is staying in the house and she said it took the guy from C Mayes Plumbing less than 10 minutes. He said, "Just be mindful of the toilet paper that the kids are using."

My air stopped working all together. Home Shield sent out Cecil and Sons and the air conditioning has been working just fine since they came out. They did a great job.

The contractor had to replace the motor in one unit and clean out the drain line in another unit because it had backed up and was coming out the emergency drain. We have three air conditioners so he was busy. He was very good. We had had him before and when we had an air conditioner problem, he came out on a Sunday. He got all the information he needed and replaced the motor on Monday. We were back up and running right away and I really appreciated it because it was hot. I was pleased with American Home Shield.

The fan on our AC caught the wires and it blew out a capacitor. At first, American Home Shield wanted to send out somebody else. The last time they tried to send that company out, they were talking about coming out two or three days later. And hot as it was, I couldn't wait two or three days later. So AHS sent out Comfort Systems. I did the claim early that morning and they came out about five or six hours later and took care of the problem. The rep handled the problem pretty quick and pretty easily and they got somebody here that quick.

When my air conditioning wasn't working, I notified Home Shield through their 1-800 number. The contractor, Air Doc Heating & Air Conditioning, was then dispatched the next day. When I talked to the young man, he was fully done as I was pulling up. I said, "My neighbor told me it was a compressor." He said, “No, everything's done. It's fixed.” I called back to Home Shield and they told me it would take them 48 to 72 hours to get a report back from the representatives that serviced me. I called Home Shield back to get a printout or explanation as to what the tech did to the AC. I'm happy that it worked. But I would like to have gotten a receipt. All I wanted was an explanation as to what was wrong with my air conditioner in writing. The young lady told me that if they put in the Freon, I would know. If they put that into the air conditioner, she told me that they would credit me for each pound that they put in there.

It was very frustrating to get someone out here to take care of the issues. I was on the line for over an hour when I called American Home Shield. Then I went ahead and tried to submit my order but the people taking the orders couldn't get the order together. The people did not speak English properly and I couldn't understand what they were saying. I had to call them back three times to make sure and they still couldn't get it right. They told me that somebody would be calling me from the plumbing and they gave me a number. But I was so frustrated with them. Evidently, they didn't know what they were doing.

There were some outlets that were tripping the circuit breakers. I reported it to Home Shield online and the website was very informative and very detailed. The only issue I had was that Home Shield doesn't pay for after-hour and weekend service so I had to pay an extra $125 out of my pocket. Other than that, Peak Home Performance was wonderful and very helpful and they explained everything in detail.

I had a plumbing issue and I sent in a claim to American Home Shield online through the app. It was easy and they sent out a tech from Immediate Response Plumbing & Rooter Service. But they were not able to fix the problem as the only way to fix it would be to replace the water heater.

We had an air conditioning drain pipe break and flood into our basement area. It was pretty easy to submit the claim to American Home Shield and to get somebody to come. But it took them a few days to get here. It was a little disappointing because it was really a mess. We had to turn the air conditioning unit off and it was 90 degrees. Other than that, the contractor was fine. The tech was able to get the work done. At one point, something went wrong and I had to reset the unit. The tech called me back and told me what to do so that was fine.

The washing machine overflowed so I had Service Plus come out and check. Some kind of tube thing that turns it from small load to large load came off of that so it overflowed. So the tech hooked up the tube right back behind the washing machine. AHS has been pretty good since 2012. The only problem that I had with them was when my refrigerator was broken, it took three times for them to fix it. Then when the people found out they couldn't be fixed, I called AHS and the lady had told me to look for a refrigerator. But when I called them back, they told me they could have just ordered the refrigerator themselves because the unit that I was looking at was $200 more in the store. They could have saved me a whole bunch of gas if they told me that they could order it.

The stove wasn't heating and Ukon Appliance Repair handled it extremely well. They came out and replaced a few parts. I've had American Home Shield for about 10 years and I have mixed feelings about them in general. Home Shield is only as good as the people they subcontract. The guy who came and took the part out of our oven said that it had been installed and it was built for a dryer and not an oven. So while I was happy with this experience, it was scary to think that a previously authorized dealer installed a dryer part into an oven.

We had a leak in the AC so it wasn't cooling. I went online and put in a work order request to American Home Shield. The website was very user-friendly. The AC people called me the next business day and they were able to go out the business day after that. They fixed the leak and said it was fine. The AC went out again that same week and they said that there was another leak that they didn't catch. Now, they can't find the leak and they're taking forever to come back out. I talked to AHS today because they're only covering a portion of what needs to be fixed so we were told that we were gonna be billed for the remainder. The rep said she would call the contractor and they finally said that they would be out sometime next week. I’m happy with the speed of service that AHS got them out there and they called us the next day. But the lack of communication on the part of AHS sucked because I had to call them. They did not contact me.

The AC unit was freezing up and leaking out all through the floor and into the garage. We talked to maybe three different people to get somebody out here because it was a mess. We were spending two or three days without air conditioning. My wife is really hard up when it comes to trying to breathe in the heat so we had her under ice and wet towels. Everybody was trying their best but the initial people that was picked, when I had looked online where they were located, it was Jacksonville, Florida and I live in Orlando. That's two and a half hour drive away from here. But they said, “Don't worry about that. Maybe they've got people that live closer and they'll take their panel truck and come straight to us.” I tried calling that place and got a recording. I explained to the second person what I discovered. It ended up with those people calling me and saying they were ready to come out but the job was already done.

The woman from AHS I talked to on the phone tried to assign me a contractor that was from Spotsylvania for my AC claim. I would hope they would try to do more local scenarios but I know that they only have a certain amount of vendors available at this time. Typically, they need to get parts and if they have to drive almost two hours away to get back to a warehouse in order to get parts, it does not help me in an air conditioning scenario in the middle of July. The person on the phone could have done better. And it was quite a battle trying to figure out if she could switch me over to someone closer but it was done and everything turned out great.

Our air conditioning wasn't working correctly. We called American Home Shield and they got in touch with A/C Pros. The techs from there were very efficient and courteous on the phone. They got a tech out to my location and my problem was taken care of the same day. They did an excellent job from start to finish. AHS is on the top of the heap. I would definitely recommend their warranty. Even if AHS didn't have a warranty and someone would ask me who can do home and AC, I'd recommend AHS 100%. If they take care of people like they took care of me, they're gonna have my business forever.

There was a blown fuse that was continuously popping. We filed a claim with AHS and the tech who came out replaced it. Then he showed us the issue with the existing one that was in there and asked us if we wanted to hold on to it. And we told him no. During the service, he had his face mask on and prior to having us sign anything, he wanted to know if we had our own pen so that he wouldn't have to pass the same pen. We were really pleased with him and the way he explained everything to us. And it actually resolved the problem.

We bought the American Home Shield warranty when we were selling our old house, and I had a good experience with them during that time in the process of selling the house. I thought I just wanted some extra protection. Everything so far, so good. I haven't had any bad experiences yet at all. The gentleman that came for our plumbing issue recently was very nice. We have a downstairs and there was water leaking through the ceiling. I thought it was a pipe. He went ahead and took a look at something. He helped to fix it. My husband and him had to cut out the ceiling and the walls. But then they figured out it was the toilet that was leaking from above. He was able to fix it. We dried it out. He explained why the floor didn't feel right upstairs. Then later on, we had another company come out and help us fix the ceiling.

I'm kinda on the fence with American Home Shield. If I have the time to look for someone else, I might. Usually, there’s so many things to read on what’s covered and what’s not covered. I don't feel confident that everybody actually reads those things. When I have fixes or things that need to be repaired, it’s always like, “We only cover this part of that or these pieces of that." So, it's always a very small portion of the overall repair is covered. This goes for my wife as well because she has American Home Shield in another account for another house.

I called American Home Shield and told them I had an air conditioning problem. They told me somebody would be contacting me within 24 hours, but it happened over a weekend. I called them on a Friday, so the contractors called me first thing Monday morning and they came out Monday afternoon. The contractor was great, friendly, personable and he knew what he was doing. He knew exactly what it was. I've used AHS several times for different things and they've always been excellent.

My husband is older now and he has dementia, so he's not able to fix the things around the house that he used to be able to fix. So I just mentioned to the ladies at the church that I now need a home shield protection on my appliances and stuff around the house. They said, "We have American Home Shield." I said, "Oh, you do?" They explained it to me. So then I called and jumped on board.

My AC has been working fine since the contractor came. He was covered with a mask when he was here. The only thing is I didn't get any those of what he replaced. He didn't describe exactly what he did to the unit. He put two pounds of Freon in my tank and now I'm concerned I'll probably have a leaking because that's a lot. Other than that, the repair was quick. American Home Shield's service is great. I went to the website and I requested the service from there. It was very easy.

The individual from CMR was very nice. It wasn't cool in the house but we just had new windows put in. I don't have window treatments and it's a bow window. He immediately knew that the window was probably what was causing the issue. It was retaining too much heat in the house without the window treatments. So, either tint my windows or put blinds up and my unit will continue to work as efficiently as it's supposed to. So I was very happy about that. He still checked the unit out and made sure everything was good to go. Everything is fine, and the levels and output were good. It was very reassuring that they came out as quickly as they did and were able to look things over and reassure us that there wasn't anything wrong with the unit. So that made us feel better.

The microwave was not working. The technician from Appliance Tech came and then there was something to replace. He ordered the replacement and then he replaced it. It was fast. The guy was nice, polite, and he wore a mask, so it was good. I'm very happy with the AHS service. It's very convenient. The appointment is always done within the day and the people are timely.

Express Appliance was good and very professional. After the parts came, they gave me the next available appointment. It was a Saturday and turned out to be convenient. Since they fixed the appliance, we haven't had any issues. Also, they brought whatever was necessary to take precautions due to the pandemic. The service with American Home Shield has been good so far but sometimes, I wish they would replace appliances rather than repair them.

Kyka Tech did a rekeying for us and the technician did well.

The fan of the AC was not turning off. I called American Home Shield and the hold was exceptionally long to get through but I was able to talk to a representative. They sent Ambient Air. We saw the technician without a mask at one point, but other than that, it was fine. He needed a motherboard. He had to order that and come back.

The repair technician repaired the issue. It's a rental property and he did call me and let me know what was going on. He was very upfront and honest, and he was able to make the repair without me incurring any other cost. That was great. My tenant didn't have any complaints so everything went well. I've had American Home Shield for years and they've been fine. Sometimes, it's a little confusing knowing what's covered and what's not. That would be my complaint about them. It seems like there are a lot of stipulations over things. It would be nice if there were other options. Sometimes, you're in a position where you're paying the service fee, somebody's coming out, but then the repair isn't covered. It's this huge amount of money. I wish there was a secondary coverage or some other stipulations. But it seems like in general with home warranty companies, their goal is to obviously not pay, to have things repaired.

All American Plumbing & Rooter was excellent. They replaced our faucets because there was no water pressure. For those situations, a week or two weeks would been fine but they responded really quickly. The first time they came out, they fixed three of the four faucets. They said they had to replace one and it took probably two or three weeks before they got the part. Then they came out once they got the part. It was very timely considering what the issue was. The water pressure is excellent, like it is supposed to be in a normal home instead of the trickle effect which I lived with for about a year. I thought it was just the water pressure to the house and come to find out, it was just the faucets. For the time I've been with American Home Shield, I'm fully satisfied. They've lived up to my expectations and it's easy. I haven't had any issues. That was my first call. I did one for my refrigerator 'cause a valve in it stopped working and that was excellent as well.

I had an air conditioner that got overflown. Someone from SAP was sent out following a claim for the AC and the guy just said, "You know what, let me just clean it up." He cleaned it and fixed it, and I liked it. It was easy. The only issue that I had was when I called back and I talked to somebody in American Home Shield. The lady was really nice but they had given the appointment to me for Thursday. I called the lady back and asked if there was any way that they could move the appointment because I was afraid that the issue was gonna be worse than it was. She contacted SAP and they told her that they were gonna move the appointment for us on Wednesday, which they didn't. They kept it for Thursday. We probably had a miscommunication. But it's okay. Overall, my experience was really good.

The AC made a noise when it shut off and I got that same from Home Shield. They listed that if it made those noises, you should have it serviced, so that's what I did. But there wasn't anything wrong with it. It's a normal noise when it shuts down. It is loud. But all is well. It's working great. Service One Air was on time, very thorough, and explained what the noise was. They had masks on, their feet covered and they kept their distance even with the masks on. Everything went great. I would use them again. However, I don't understand why I have to pay a monthly fee, and then I also have to pay when I call them to let them know I'm having a problem. I just feel like it's a lot of money to pay for them to come out when I'm paying such a high monthly fee too. I pay $57 a month, and then I have to pay 70-something when they come out, so I limit my cost to them. But that's just the way they do and I'm sure all companies do that.

When my garbage disposal was leaking, I went online and put a claim in. American Home Shield gave me a number and they told me to call the guy. He then called me and we set up a date. His personality wasn't that great, but he was a nice young man.

Tri-City Appliance went out to two different addresses. I had a problem with my refrigerator and my stove and they were able to fix that right away and everything's running fine. They’re very professional. Then they went twice to another one of my locations in Grovewood. They had to order a part and they went back to it. Everything went good. The guy who helped me out, William, was really good. Felicia, the person I usually talk to on the phone, was really nice too.

On Time Plumbing and Heating replaced my garbage disposal and it's working fine. The people that came out did good work. I'm satisfied with American Home Shield but the only thing that I don't care about is that I can't choose my own provider or who's gonna do the work.

I called American Home Shield to file a claim on the air conditioning that wasn't working. When the contractor was here, there was no unnecessary talking. He fixed the problem. He tested it, and he left. He had the part in hand, so it was very efficient. The only thing is because of the weather,it took three weeks for him to show up. But they did tell us that it is going to take long because of the long backlogs. We had a heatwave at that time.

I had another service that I was not happy with at all. I switched to AHS and, so far, their service is good. When my AC had an issue, I submitted a claim and it was really easy. I did it right from my iPad and they assigned Aaron Plumbing and Heating, Air Condition to come out.

My wife calls in claims with American Home Shield and the wait is a bit longer now because of this COVID situation. Everybody's remote and calls are stacking up. Things now take a bit longer to either get answered or resolved. Before all this, things were a bit faster. People were in the shop and they would answer and the whole staff crew is available. Other than that, we have no issues.

The dryer wasn't heating anymore and it's the second time we've had that issue. The first time, it was the same company and it took like a week to get the part. This time, it was really fast. They had the part we needed, so same day, they came out. It was really quick. I've had American Home Shield for probably 10 years. We had them on our first house and we kept them when we moved to our new house. A couple times there'll be issues with whatever partner they're going with to service something. We had a water heater go out and that took like a week to get an appointment. Outside of a little faster turnaround on some partners, everything else American Home Shield does is great. I'm really happy with the service. It's a good peace of mind for anyone that's owning a home to have a home warranty to protect them and save a little bit of money for the initial payment that they gotta make. It's a worthwhile service.

R K Plumbing was wonderful. They came out for the hot water heater. The owner said it was working fine. It was only a year and a half old model. The inspector couldn’t light it since he wasn't allowed, and the gas man said it wouldn’t light. So the problem was the part. I had no hot water. So, it came out and we had to replace the controller on the front of it. Then it worked. I did the claim to American Home Shield online. The claim process was quick and easy. The techs were on time and they wore masks. They needed a part, so they left and came back promptly. They got the part the same day, so that was nice.

I had the contractor come out to do the fan on the AC unit because they weren't able to do it over the summer because of COVID. The guy came out and checked out the unit. He was very professional. He was great.

A dryer would not turn and when I submitted a claim with AHS, they told me they would give the contractor a call then the contractor would be in touch with me. It was pretty quick and as soon as they told me that, I got a call from the contractors. Then, the techs came out, looked at it, and said that they got to order some parts. They ended up coming over again on Tuesday and put the parts in. It took about 45 minutes and they had the dryer running. Since the repair, everything is working great and in order. But I had to call them to remind them about the Tuesday appointment. I would have wanted a little bit more communication, but at the end of the day, they still came out and resolved the problem.

I called American Home Shield for the first time since there was something with our toilet. This was the first time I called and I was not happy that there was a recordinga and I was on hold when I wanted to speak with someone. I ended up just using the automated system and that was easy. I was given the name of the company that would be coming as well as their telephone number. It was AJ Plumbing. I was told to contact the company which I did. They were excellent. They replaced the ring in the toilet. I couldn't flush the toilet before but now, I can. So far, so good.

I had a heater issue and Peace of Mind came out. They assessed it and took a look at it. Then the technician determined that we ended up needing a new heater and so he handled the processing element of that. Then, once the heater came in, they came in and did the installation. He was timely, always notified me when he was coming. They took care of it. It did have a small leak on it. He turned around and he said, "Okay. I'm gonna leave it for a day." He came back at his prescribed time and he fixed the issue then. So it was over a two-day period that he did the installation, and he took care of what didn't quite seal up, where it was doing that. Because we're under COVID, he acted properly. He didn't do anything that would make me feel uncomfortable.

Arkey Locksmith did a good job. He was here on time and he was professional. He knew how to do all the locks and it didn't take him that long to do everything. The online service with American Home Shield as far as getting the claim set up was a little bit confusing. It wouldn't set up my account, so I had to go in with my code number that I had the policy. Their online thing needs some adjustments. Otherwise, everything was fine.

American Home Shield has been fine. I had them called out about the ice machine in the refrigerator. It took a while for a part to be ordered and I had to call American Home Shield to get it straightened out. The contractor installed a part on Tuesday but the ice machine is still not working. I'm supposed to wait till tomorrow to see if anything happens then I gotta call the company and tell them it's not working.

The air conditioner wasn't working properly. It wasn't cooling. I did a service request to American Home Shield through email. I logged in and did a service request and then it automatically told me the contractor that was assigned. I do like that feature that tells me within seconds who's being assigned to the service request. American Home Shield's contractors are good. The one thing that I don't like is I put in a service request from my home in Alexandria, Virginia for the water heater. Unfortunately, the plumber had a death in the family so he had to delay his initial service call because of the funeral. But when he did go, he needed a part, so then he needed to then submit it to American Home Shield for approval.

A-US Air Condition of Texas was good and they came out within two days. One day would have been better, but coming out on the second day was good. When they were in here, they got the AC fixed and got out in a couple of hours. They also wore masks and they avoided coming inside more than they had to. But they came in and checked the thermostat. The AC has been doing good since the service, too. All in all, filing a claim with AHS has been pretty easy and they respond quickly. But one time, I made a mistake where I filed a claim as I thought my filters were going out on the pool. It turned out that I don't even have a sand filter and if I had asked the pool people what I had before I called AHS or turned the claim in, I would have saved 100 bucks if I asked the question beforehand.

Allcity Appliance & HVAC was very good on site. They worked on the pump that was going on the washing machine. They were quick, clean and we're very happy. All worked perfectly fine. As far as the process, they have to diagnose the issue, then get approval for whatever the fix is before they come in, order the part and get the ship squared. So, that does take some time.

This was the first time I've needed to file a claim. I got this home warranty because last year, I had a lightning strike near my house and it fried some of my control boards in my appliances. I thought that would have been really bad if I would have had to replace several appliances all at one time. I thought the process was easy. I could go online and say I need service.

Recently, we purchased a house and American Home Shield looked like the best warranty option that I was looking for in the internet. They have the best reviews. We enrolled and it's been great so far although I had a couple of misunderstandings about coverage. But it was self-explanatory after I read it so that's fine. I made a claim on their website since we were rekeying our house keys. The website was pretty self-explanatory and it's like you're making a ticket. I was told they would reach out to me and somebody reached out to me that same day. Tap's Lock & Key was our service provider for this claim and everything has been great.

The AC went out and when I called American Home Shield, they said they could have somebody out the very next day, which they did. The technician got out early and he fixed the problem at that point. This was Saturday and then, on Sunday, the AC went out again. We had to call them and had them come back out. They set everything back up and everything went smoothly. I’ve been with AHS for a year and this was the first time that I submitted a claim. It was simple, easy and quick. When I initially submitted the claim, the girl who helped me out was fantastic and very helpful. I'm a huge proponent of having coverage. It's better to have and not need than need and not have. After I experienced this, I have suggested AHS more to people and I will continue to do so.

I appreciated the gentleman who came out from MaeDae Electric. He fixed the problem quickly and he was accommodating. He had a mask on and asked me if the rooms were clear. He also made sure we kept the proper distance. Everything went well. All in all, it was a good experience. We'll plan to sign up again with American Home Shield when the current contract expires.

We travel a lot and we fly to Mexico. Now, we cruise. A few years ago, I had some leaky faucets that wouldn't stop dripping the day before I was to leave the country. I called American Home Shield and they had a repair person out that same day. If it had been during the Coronavirus, I'd probably had to shut the water off. This time, the repair company couldn't fix my icebox freezer and there was a lot of delayed time in between American Home Shield and the repair people and me. I've also kept calling the repair people, "What's gonna happen? Are they contacting?" The guy said, "We got 30-something customers and they've never contacted us on any of them, on updates on what to do." Finally, American Home Shield contacted them after me getting involved.

We felt like there was a blown fuse and we weren't able to get the power back. All the electrical outlets stopped working and everything was shut down. We called in a claim with AHS and everything went smoothly with their reps. They gave us a time and date, and the electrician showed up on time. He came in and replaced the fuse in the box. He was very personable and professional. He figured out the problem and got all the outlets working. The service went great and I'll be using them again next time I have a problem. All in all, I'm very happy I have the service from AHS.

I heard American Home Shield from my wife's family and I didn't look at other options. I just moved into an old house so it made sense. I've had a couple of claims, all was very easy and taken care of lickety-split. We had an AC issue recently that they sent R.E. Boggs out for. There was something wrong with the compressor and a burned-out wire and they replaced those. Then there was some moisture buildup 'cause it was working more efficiently afterwards. There was also a clogged drain. They came out and did a follow-up, unclogged the drain, and it's been working perfectly ever since. All in all, it was about two weeks till the problem was completely solved. But they were out there within a couple of days of the original call.

It was easy to get my washing machine claim with AHS done. But then they gave me a contractor and then they had to get another contractor but that contractor couldn't it. He didn't have enough manpower to do it. Then, National Platinum Service came out and the unit is working good now. They were real professional and the guy who came out was good.

In my kitchen sink, the drain just came apart. It rusted out and just popped apart. So I called American Home Shield and it took a while for them to call me back. The girl was a little snappy. Maybe she had a bad day, maybe she was trying to get a lot done, but she was a little snappy. But the guy from On Time that came out and fixed my plumbing was amazing. He had it done within just a few minutes. He solved the problem and I have not had a problem since. He had all of his PPE on. I was doing a Zoom call for work when he was doing it. He was very respectful during that time frame.

There was a line broken from the street to our home and we were without water for about four weeks. It was faulty material. We had over $2,000 worth of water bills. It was horrendous. American Home Shield dispatched Crystal Clear Plumbing Professionals immediately. They were terrific. Everything performed very fine, except for we were never reimbursed for it. We also had a water faucet that needed to be replaced recently at the apartment and that was totally taken care of by American Home Shield. We have recommended them several times to different people.

We had an issue with the toilet upstairs in my house. It wasn't mounted correctly and seemed to be posing a problem. So I sent the claim online and they sent back a confirmation. I got a call the next day from the maintenance guy. He showed up on-time and fixed the problem. He was in and out in 45 minutes. It was great. I'm so glad I have the coverage. I'm very satisfied.

American Home Shield is good. I like it. Recently, Accord Appliance was sent out for the washer that was not turning on. There's a power but you couldn't lock it. The guy came with the parts and changed the door lock. He was excellent and knew what he was doing. The other one that I filed a claim for was the toilet. It was not flushing. They said the jet was not included in my coverage so I asked another company to do it.

Our toilet wasn't flushing and we were trying to determine if it was the water pressure or the toilet. When we flush the toilet, it wasn't going all the way down. It put whatever in it out and we had to flush the toilet three or four times before it would finally flush. I called American Home Shield and stated what the problem was and opened up a claim. They assigned All Phase Plumbing. Randy came out, looked at the toilet and attempted to fix it. He was saying the same thing that we had to flush it multiple times before it would flush.

The process of submitting claims with Home Shield is very easy. The first time I put a claim in, I was putting it in for the water softener and the automated system kept thinking I was saying sump pump. There was no easy way to talk to a human being at the time I was trying to enter that claim. And when I realized that it had put in an order and ordered a company to come out and repair my sump pump the next day, I had to contact the guy and tell him it was a water softener. Then, they explained to me that water softeners aren't covered. The automated system is only so good. It doesn't tell you what you're saying is not valid and it just picks out something similar. But other than that, it was very straightforward.

I had AHS do my oven and my dryer. I submitted the claim online and they got back with me right away. Then, the tech came out within the next few days and he had to come back because he had to order a part. But the issues got fixed in a timely manner and everything is working good still. AHS has been great so far and I've been telling people that doesn't have the warranty to get it.

Dimitri came out for the microwave and he was really good. He was very knowledgeable and very efficient and clean. So I was very impressed. The microwave is working fine. He wore his mask when he was here and we stayed distant. I had to help him get the microwave out. But other than that, he protected himself perfectly. He was a real gentleman. Even their office help was super because they called me and set up the appointment. They called me when Dimitri was gonna come. I asked for a 30 minute phone call and I got it. It was all unexpected. American Home Shield's service has been great. Rick has been our account rep for years and we still use him. It's been working out really well. Having Rick in their program is killing First American and Fidelity.

It's our first home and I know how things operate. The minute you get something, it seems like it wants to tear up, which made me decide to get a home warranty. I must have gotten the service with American Home Shield not long after we closed on our house. It may be June was when the coverage started. When I placed the work order for the plumbing issue, the rep said that someone would be able to come the next day. And then, the person I spoke with told me that I may be able to call back again to see since the contractor couldn't come at that moment and they didn't have anyone in their network. I could maybe get someone that I could pay out of pocket and get reimbursed. She said that she may be able to call and see about getting $100 service fee waived because they couldn't find someone to come out. Then, when I called to inquire about that, the representative told me that they had no knowledge of that even being an option.

Something in my upstairs bathroom leaked through to my downstairs office. I made a claim on my homeowners insurance, but nobody does planning on a homeowner's claim. But American Home Shield did. I called the number, told them the problem and then they offered me a plumber. The plumber came couple days later and fixed it. They were great. The only hang up was that they had to go through American Home Shield a couple of times before the part would be approved.

One of the burner in my cooking range was not working. The technician from Sears came out and in the initial investigation, he reported there were some parts that were not working. He first ordered the replacement coil. Then when he changed that, some PCB or something was not working. He had to come back again for that. I had concerns about it because we were getting the replacement done during the COVID time. He was very cautious about that like he was wearing his mask all the time and trying to maintain distance. He was good and I was pretty satisfied with him. We have used AHS two times and usually the claims have been pretty effortless.

The water wasn’t staying in the tank. It was completely dry. Plumbers Inc. fixed it on the first attempt. It was really a simple fix. The tech had the part on the truck and he replaced it. It was all done very quickly. American Home Shield does a very good job. But sometimes, the wait is a little longer. I had an air conditioning problem that started Saturday and it was just fixed yesterday. I had a lot of heat while it wasn’t working. But they did the best they could and the contractors are pretty busy at this time of year. So overall, I'm pleased with the service.

Our recent claim experience with AHS was fine. The gentleman was very pleasant. We were about to have a storm. But he came out anyway and rushed out and took care of it, in spite of the fact that he knew the storm was on its way. He had a mask on the whole time. That one experience was fine. I have multiple policies with American Home Shield. With my home that I live in, I had to have a furnace. American Home Shield only paid $500. I had to pay all the rest of the furnace that needed to be replaced. I've had American Home Shield for a very long time. I'm not like a new policyholder of American Home Shield.

The contractor was here Tuesday or Wednesday for the central air that wasn't working. It was leaking water out and spilling into the basement. It was a pretty quick and easy fix. Apparently, one of the tubes was clogged up so it wasn't letting water drain properly. They cleared it up and there has been no problem since. They were great. Every time I called they answered the phone. They were courteous and professional. The guy that showed up was the same deal. He was professional. He was in and out quickly and did the right job. I'm happy with what they did.

My AC stopped in the middle of the night on Thursday. I called American Home Shield and they said that they would send someone out. Someone came out at about 3:00 on a Monday and they were very professional. They fixed my AC, and it’s back running now. However, it was hot that weekend. If AHS had someone, I would have liked for them to have come out on the Saturday and they could have fixed it then instead of having to wait the Friday, Saturday, Sunday and during the holidays. Still, if you have an opportunity to get the service, do that because it pays for itself.

Leapin Lizard Locksmiths did a really good job. They were even a little bit early. They did everything we needed done very quickly. I notified American Home Shield that I needed the service via the website. The website was good. I didn't have any problems with it, and the UX was very easy to use. With the Leapin Lizard and everything with Home Shield for this situation, it was a very good experience.

There is no way to communicate if you have any issue beyond what is available in their website. You have to call them every time with 30-55 mins of waiting for each call and then no communication back from them on what is next step. They will tell you what is needed right now and once you are done with it, there is another step after that and then another after. Why can't they share all the activities in one go or talk about it in the call.

On 9 August 2020, I contacted American Home Shield (AHS) to place a service request for my heat pumps as I believed they were not operating properly. A contract company was dispatched for a service call on 14 August 2020 to assess the situation. The contractor discovered that the condensing coil unit in the 3-Ton blower unit was rusted over, the drainage pan was full of water and rust, and the float valve was not shutting the system down as designed. All of these parts are internal to the system and not associated with expected routine maintenance. Additionally, the overflow drainage pan showed signs of usage, which is considered bad due and a sign that the main drainage pan was failing to properly drain. However, this could only be seen from behind the unit at the drainage pipe connection.

Our air conditioner stopped working on September 1 at 10:30 pm. I went on line and filed a service request. Outside temperatures are 98 degrees the next three days going up to 108 Saturday. The assigned service provider Magic Construction Services was supposed to contact us within 24 hours to set up a service call. When there was no call the morning or afternoon of September 2 I phoned Magic Construction Services, but had to leave a message on an answering machine.

There is no emergency repair line for customers. I had water leaking for a main line drain clog in the basement due to a faulty garbage disposal. I called, waited 1 1/2hrs for a rep and got hung up on as they answered. The service contractor would not return phone calls. Meanwhile had water flooding my basement. They are not set up for emergency service as they claim to be. I called a local plumber that charged $300 and arrived within an hour.

I had a claim with American Home Shield for my pipes. There was a problem with the plumbing. I spoke with them and then I submitted everything online. The contractor was really professional and really good. He did a great job. He was super quick to respond. I had a warranty on the last house that I purchased in Indiana, and I had a very difficult time finding contractors who were actually covered under it. It just ended up making more sense for me to pay out of pocket than trying to pay someone to come from such a really long distance. So, I really appreciated it that AHS finds someone that was trustworthy, someone they approved of and someone that was local. It was very seamless. It's much easier than the last warranty I had.

I've been with American Home Shield for some years now and the only problem that I’ve had with them was when they sent a guy to my personal home to do some electrical work. He was just throwing stuff all over my hardwood floors and I complained about them. The wait time on the phone is a problem too but after I get through to the people, it’s easy to submit a claim. I had Walton's on my second claim, which was for my air duct and I was sent to someone who no longer did work with AHS. They said everybody was booked and they had to find somebody else. I found out yesterday that they found somebody else but they haven't called me yet nor have I called them.

The microwave was not rotating and there was a piece on the refrigerator that came off which held the bottom of the handle on. Also, the dryer had stopped working. The heating element had burned out. Submitting the claim was pretty seamless and pretty easy. I put it in and there was a little confusion on the website on my part, but once I figured out what it was, I had to cancel the claim I'd put in because I didn't know to put the right items in the first time. I got a really quick response back from McCain Appliance.

We were having lights that were dimming for no reason at all. A very nice man came out and serviced us. He knew his business and knew right where to go to find the issue. He solved the light situation and he really knew what he needed to do as far as getting things fixed quickly. He discovered that the wrong type of lights were put in to go along with the switches. The switches were old and they had new lights in it. They weren't compatible so that was causing the problem. He switched out the switches for us and it's been perfect ever since. Filing the claim was also fairly easy. I had to sit on the phone a long time before I got to somebody but outside of that, once I got to somebody, it was very good. American Home Shield has been very nice. They've improved their customer service. I had had them many years ago with another house and that wasn't so pleasant.

When we bought our house, we had American Home Shield for about a year. We canceled it then renewed it. We've had it now again for almost two years. We've recently started using the home warranty as we've had things that started breaking all of a sudden. We made a claim when there was some kind of pump that went out. It had something to do with the panel. A-1 Wastewater Services came out and did everything they were supposed to. It went good and we haven't had any issue since. The only thing was we wanted to make sure this was covered with A-1. When we tried to call, it was hard to get through to speak to anybody at American Home Shield. Maybe it's because of the pandemic. We had to do it all online.

We've had American Home Shield for 25, 30 years and our experience with them has been good. Recently, the air conditioning condenser for the downstairs unit was broken. It was not cooling. It happened on Saturday and the contractor came out on Monday. Their service was good. They kept on top of the claim the whole time.

We closed on a home and I needed the locks rekeyed so we could change keys. American Home Shield’s website was good. I didn't have to go out and call anybody and wait. I could just do the claim online and that works out great. It was so convenient. The technician was there within the same week so they met our expectations, especially the service. When the contractor came out, it was very professional and safe, as far as COVID. Everything is functioning at 100% and everything's good. The experience with American Home Shield was great as far as the contractors that were chosen to come out to the home. They were very competent in their job and everything was done one time. I don't have to have them keep coming out. So, I love AHS. It has a low deductible to have the job done and I love the experience.

The hot water tank burst and water was all over the floor when I came into the room. I called American Home Shield and I wouldn't want the first guy that came out anymore. I had a gas water heater and American Home Shield had me bringing in chimney companies to do some other something to my chimney that cost more money. I know with other people that have had theirs switched out, they didn’t have to go through all of that. Even the chimney company people never even heard of whatever they were talking about. They didn’t even tell me what kind of company or who.

I have two homes and I have American Home Shield. I have a dishwasher they came out for and checked. The washer wasn't working right and so they came back and fixed the panel. But they couldn't get the parts for the dishwasher so they are going to get me a new one. I got ahold of them to check on what's going on and they said it's been okayed that I get a new one. The girl gave me the number to call and she transferred me to it. When I called that number, it was a three-hour waiting list. I one day called, I stayed on for almost two hours.

I had a split mini unit down in my basement and American Home Shield didn’t have anything on their website when you put in a claim. So I put it in as a window unit because it's up there on the top like a window. Submitting the claim was simple but there needs to be something there when you need to add things. If you didn't see what your problem was on your claim, I’d like to see that you have the ability to put it in there and explain exactly what's happening. The claim hasn’t been handled but it was through no fault of anybody. The contractor wasn’t able to fix it so AHS sent somebody else, and they didn’t do it so they weren't able to fix it. Then, AHS sent somebody else again and the guy figured out what was going on but he didn't know if AHS would pay for the repair because it was a burned-out motherboard.

Water heater was leaking in the basement. It needed to be replaced and that's what Advanced Plumbing and Heating did. They came back for it because they had to assess the situation first. They were wonderful and I was very satisfied with the claims process. We were going out of town right at the time that we discovered this was happening so I felt good about going ahead because I know Advanced is pretty good and dependable. They even came in and cleaned up the water that had gone out into the finished part of the basement. American Home Shield gives us some peace of mind. I appreciate them because they came through with it in a good timely manner.

My light in my kitchen won’t come on. I have to keep moving the switch up and down. So I called AHS and they were great. The tech was excellent when he came out. I also had a claim with my toilet and the contractor came right on time with that. This summer, my air conditioner condenser, and the contractor came right out for that too. So I love their service. I tell a lot of people about it. I’m gonna redo my contract with them. They're pretty good.

Best Rate's guy was very professional. He had on a mask. The majority of the time, he was outside. He told me the problem was something in the attic. Since the repair, the AC is doing fine now. So far, so good. As far as American Home Shield, the longer than normal wait times on the phone calls needs to be improved. But other than that, it’s fine.

The Steve Appliance tech did a really good job. I really liked the service. I put a garbage disposal in about a year ago, and that was when the dishwasher stopped working. It wasn't washing. The water wasn't draining because I put in the garbage disposal wrong. But then he told us exactly how to fix the problem. And when we fixed the problem, it worked fine. American Home Shield is great. It's saving me money.

I submitted a claim with AHS for a dryer. It was pretty easy to submit claims and get people to come out. The contractors had to replace the panel. But it was fixed.

I had water coming to my ceiling and I was concerned about the electrical part of it. When I would cut the light on, there was a smell in the air and I was afraid that something was wrong. I didn't want anything to spark. I wanted somebody to check it out and make sure it was okay. I called AHS and told them about it and the rep was wonderful. They said they would send somebody out and it went well. The tech from McGee came and I feel comfortable now since the repair.

My refrigerator is broken and it still hasn't been repaired. Elite came out and assessed the problem. They were very professional. They did a small repair but it still didn't work. I had to call back and I submitted a repair request to American Home Shield. American Home Shield came back saying they're not gonna be able to repair it. I got a replacement offer on September 9th. I selected for them to send me an E-card so that I can purchase my refrigerator at Home Depot. So I'm waiting for an electronic card so that I can buy a new refrigerator.

We had a main line drain backup from our septic, all the way up into our house, coming out of the drain. Comfort Experts came and they snaked out the line. They cleared it out and then verified that it was clean. It went fine. I had a little bit of backup last night. But this morning everything's flowing well. They were very professional and very friendly. They explained the process that they were doing. They took me around and opened things up. They let me look in and examine them as well. So I appreciated that. Having Home Shield is convenient that no matter what the problem is, there is just one place to call.

The fan quit working so the AC for the downstairs was not working. They technicians came out and replaced the fan motor and the capacitor. I’ve been with American Home Shield for five years and it’s simple but my cost goes up every year. Also, everyone should know and understand that you don't get to pick your service provider. It's assigned to you.

I went in my daughter's room to clean it and I saw a spot on the ceiling. I assumed we had a leak from the toilet above, so I called Home Shield. It was a really small leak in the pipe. The tech from Lakeshore Plumbing and Septic came and sealed it. It was fabulous.

I contacted American Home Shield to come and fix my AC unit. The duct was leaking. They sent the contractor out. He came in and said it was leaking because I needed $1,000 worth of stuff installed in my house. My house is brand new like four years old. I told him that it's been fine all these years. All the other houses are the same. I just got a leaking duct and needed a sealing up. I diagnosed it and I could have done it. But because I pay American Home Shield every month, I wanted them to come out. I told him to seal it up and he said he couldn't do that. He just came to diagnose. It cost me 100 bucks. I could have paid any other contractor a 100 bucks to come and seal it. Then he said he won't fix it because there's something else that's causing that issue. But there's not.

I use American Home Shield a couple of times a year whenever I need it. Recently, a contractor came to fix a dryer on a rental unit and the tenant texted me that it’s working.

My service request with AHS for a rekey went smoothly. The claims process was super easy and I was contacted in a timely manner. Arco came out and the tech was in and out in 30 minutes.

I had an air conditioning system problem and the contractor that AHS sent out told me that my out of pocket was $1,800. So instead of that, since the full replacement would take $4,000, I decided to replace it with a new system. I asked American Home Shield for a cash out and I had to call 10 times to inquire about this. And every time, I had to wait one hour. Then, it got resolved in 30 minutes. Also, they never gave me the direct number for the people who are actually going to approve the cash out. They'd call them and say they were going to call me back, but they never called me back and I had to call them back. If I didn't, they would have done nothing.

The water was flowing in the dispenser. But for some reason, as soon as the tech got here, it was working. So, he was only here for a couple of minutes and he tested it several times. He looked at it and looked underneath. He was very professional and had a mask on while he was here. As of today, the appliance is still working and I just paid $100 for nothing. I had another issue, which was for electrical, and the first company that AHS sent out was horrible. It was not their primary contact that they usually send out. I guess that vendor was all booked up because of COVID, so they had to search for another one. But the tech that came out from that company was here for a minute or two, refused to look at anything, wasn't wearing a mask, and was very rude.

We had a claim for a drain stoppage that was in the basement. Joe Lay & Sons Plumbing came, snaked the drain, flushed it, and everything worked. They probably weren't there about maybe an hour and a half, and they corrected it that day. The two technicians seemed to know what they were doing, were cordial, and prompt. I have a sign on my door that says you have to have a mask to enter. They had them on when they showed up. The only problem I had was communication. When I talked to the people on the phone, not everybody spoke English very well. I hard time communicating the information I was trying to get across. But other than that, when I contact them, they respond. It's pretty simple and easy. So far, AHS hasn't said that something wasn't covered that's obviously designated on the contract that it is. Sometimes I concern myself with insurance companies not wanting to cover things.

The garage door stopped working on a Monday. I called American Home Shield up and I made the claim on Tuesday. #1 Garage Doors came out on a Thursday, and the young man did a great job. The problem was a circuit board. He had one, and he didn't have to go out and get one. He was extremely personable. He told me what he was going to do, and he did it. I appreciated them coming out so quickly. I'm 73. I still teach. I have limited mobility, so I'm in a wheelchair. So without the garage door opening up, it would be very difficult for me to manually raise the thing.

The technician found a loose connection on the dryer when he came out and he repaired it okay.

My pest control person went in my basement and showed me where there was water in the pan for that unit. I called Home Shield, put in a claim, and the gentleman from A, R, & C Specialists came out. He checked the water and said the system was running, but it was clogged up. He went on and serviced that. He told me that the water would evaporate. The water still hasn't evaporated, but the system is running. He serviced us well by finding what the problem was. And in doing that, I thought it was odd that he poured the dirty water that was in the pan back into the low pump section. I was concerned about that, but he service the unit and did that. We were pretty pleased with what he did.

My original service call to American Home Shield was for two appliances. One was a dishwasher and the other one was a fridge. The issues have not been resolved. Although American Home Shield thinks they're closed, I reopened them this morning because the dishwasher, on the first run, it had another error message. So, that didn't work. As far as the refrigerator, apparently, the technician diagnosed the problem. Then the contract was somehow transferred to another appliance repair person. Techno Appliance came out, and they could not identify the problem because it's like a sound. It makes a really loud sound, and they couldn't find the recording of the sound. So, they said, “Once you've got a recording of it, we can make a diagnosis and come back out again.” So, neither has been resolved.

I called AHS and explained to them what was happening that the refrigerator was not working and that it was not cooling. The door was very hot. I could touch between the freezer door and the normal door and the space was very hot. There were two contractors that came. The first one came and said something. Then the other one came and said something. Then AHS went to a specialist. He came and said something and then finally this was resolved. They could not fix it. So they had given me an offer to cash out $2,000 something. I was going to go forward and purchase one and I was told that I need to purchase and then send AHS the receipt of the cost and that they will reimburse me up to that amount.

My experience with my recent claim with AHS regarding the AC unit was good. My house has two systems so they struggled finding one of the issues but they kept coming out here. At first, they told me it was a coil leak on both systems, so they changed both coils. One system was good after that, but they found another leak. They said it was another leak that they have missed and they found, so they had to recharge the system. They came out six times for that unit, because they kept having issues finding it. They were always good. The AC would work when they leave, but then it would act up. At nighttime, it would go out again, so I called them again and they’d come back. They got it covered. They fixed it finally.

Sears was sent by American Home Shield, and they serviced my washer. The issue had to do with the buttons that were malfunctioning. So the service guy had to put some new chips in. They ordered some parts. It’s working now. I’ve been singing American Home Shield praises. But they kept me on hold for two or three hours. When I was trying to get my claim, I was on hold for like two hours in there to hang up. Then I had to call back. It was like a week straight.

My air conditioner had gone out and when I called American Home Shield to file a claim, there were no problems with communication or conveying to them what I needed. Everything was handled properly and professionally. The service from the contractor was excellent. He came and asked what the problem was. He was outside, and he inspected the unit and fixed it. Everything is functioning properly as it should and I'm not having problems since he came out. It was an effective visit. Everything worked out beautifully.

Submitting claims to American Home Shield has been very easy. Their contractor, All Comfort Specialist, came out for an AC issue that I had. They were scheduled to come on a Tuesday afternoon and instead, they were able to come Monday afternoon. That was great because it was 84 degrees inside our house. The first time they came, they replaced the condenser and the fan motor. Those broke again so I requested a revisit. The techs came out again without me paying a new charge. They found that something had shorted. The wires on the condenser fell off and burnt, so they replaced those as well. The AC has been working fine since then. So far, AHS has been good for me. They've replaced the motor on my swimming pool pump as well as my garbage disposal. They've also been out four times to fix my air conditioner.

My air conditioner stopped working and I did the claim online then I heard from somebody the next day. The tech was great. It was apparently an easy fix. It went good.

I noticed that you never reach someone if you try to call to set the service up. One time, I reached someone and tried to set up the appointment for the AC person. It was in the afternoon and asked where the rep was calling from and what country. It was from Pakistan or Philippines and I thought that was kind of odd. Also, they asked me for my credit card information, which I didn’t give them because I told them it was on file. I had a problem with that one.

City First Electric did a good job, but I still have an outstanding part of the claim since there are some things still that need to be fixed. That's not on them though. It's on American Home Shield. Apart from that, I did the claim online and the website was easy to use.

My garbage disposal was not working. Carolina Plumbing & Drain had to replace it because it was cracked. The tech was amazing. He did really good. The only difficulty was on my end understanding what my warranty covers. I have to look at my home warranty and figure out how to do it. But once I got online, it was pretty easy. It was like an app. Quick and to the point. Using Home Shield was a great experience.

It's very difficult to submit a claim with American Home Shield. I called in on the 26th of August. After seven business days, I still had not heard back from the provider to get the doors keyed. I finally just cancelled it as I was leaving to go out of town. I had called into American Home Shield two or three times saying I've never even heard back from the contractor. When I did that, they were just smart** to me.

I had an AC issue and Feels Good Air and Heating company came out. The guy made me feel really comfortable. He knew exactly what was happening and he explained it. Even on the second time when he had to come back out, he knew exactly what the problem was and why the problem came back. He was very professional and knowledgeable about his job. He and his assistant both wore masks and they put on the little footies over their shoes before they came into my house. I feel great about American Home Shield and I'm glad I have it. They've been a real help to me since I've been a homeowner. In my first home I purchased, I never had any complaints and the service that they provided and the warranty were beneficial to me.

Taz Plumbing came out for a bathroom sink that stopped draining properly. They snaked the drain out and their service was great. I joked about how quick they called me. It was within 12 minutes of me filing the claim. American Home Shield was very good.

American Home Shield did their job. They turned in the claim for the dishwasher. But the little company was so busy that they were a week out being able to schedule. I had a little conflict trying to get them out here. But that wasn't necessarily on American Home Shield or they need a few more people to service the warranty. But once the little company came, they were super nice. They were just slammed and busy. I always suggested AHS when I was selling real estate. American Home Shield seems to honor it pretty well and I haven't seen anybody disappointed with it.

Keepin’ It Cool responded to me a day after I put the request in and then the technician showed up at a time that we agreed upon the day after that. He was clean, neat, tidy and he knew what he was doing. He ordered the parts they needed and we discussed when he'd come back. He came back the next day ‘cause he got the parts right away and then he installed them and cleaned up. This was the first request I ever had and up until now, American Home Shield has been great. I did the request on the phone and the number I have is the same number you call to sign up. I spoke to the person who's gonna take my information to sign me up and then they turned me over to somebody else and it went fine.

The heating coil of our unit was old and it needed to be replaced. I called Home Shield and their rep was fine. The same can be said about the tech who came. he was with Appliance Smart Repair. He took precautions required by law such as face mask, gloves, and social distancing. With this claim, I pre-ordered the part myself. Our unit is working fine now.

It was very difficult submitting a claim with AHS. It took me four weeks to get through. I spoke with representatives and they sent somebody down. That person was incapable. He did a lot of damage with my air conditioning. When I spoke to American Home Shield, I said, "You have to send somebody that knows what they're doing," so they sent somebody else. The second contractors were excellent.

The hot water heater was broken and All Points Plumbing came out. I told the guy what my problem was and he replaced it. It was nice to have somebody to call and American Home Shield took care of finding who to come because I'm new to the area. However, I don't think that I paid any less than I would have if I didn't have the Home Shield. Every time I call, I have to pay $75. Apparently, all they covered was the labor of the people. I don't see a lot of benefits except for the convenience of just having one person to call and then they tell me what company's coming which I could do myself. The house is covered until July. But I don't think I would pay to keep it afterwards. But I only have this one incident to go by. Then the tank was covered because it had gone out and it was still under warranty.

When filing claims, I call and do things over the phone. I have done them online, too, and both are fast. I'll talk to a person, he'll give me the information and tell me who's coming out, and they should have a badge on and all of that. I always get a pretty good quick response from American Home Shield on whatever problem I've had. It's a reliable service and they always get things fixed. The only thing that I don't like is I don't get a copy of the receipt so I could say that I had this done at this time and this is what was wrong. The contractors just take care of things and then they're gone. If I was able to have those for my records, I would like that.

I've been off and on with Home Shield for the last four years, but I grew up with them in my house pretty much my entire life. Morgan Henry found the fridge as unfixable. I've submitted the order form for a new unit. It went through a checklist. It was a very smooth and simple process. Even if Morgan Henry had been able to fix it, the workers were very professional in the way they came in and handled themselves. I like that Home Shield has the option to call back. But for those people that are just headstrong, like, “Estimated wait time, 45 minutes,” just to continue us. For me, it was, “Hey, you are 30th in line.” I know how many people are in front of me. I know some other companies do it. But I like the “Your current wait time exceeds this.” That way, people don't just care. It's like, “Okay, we'll help you when you're next in line.” An hour and a half later, it's like, "Okay."

The fan of the heater wouldn't go off. A guy from Vail Heating came out. He opened up, looked at it, and ordered the part. Another guy came back to put the panel board in. They had masks on and were both polite too.

The first time that South Cooling went here, the attic space was really very limited for them. So, they went a second time two days later and they had to cut the ceiling to open it through the gap. The techs were on time and professional and so far, the AC is good. Everything has been fine with American Home Shield. Every time that I have a claim with them, they take care of them right away and they cover what they promise.

When my oven was not heating up, everything was done online when I submitted a claim to American Home Shield. For the most part, submitting a claim has been simple. However, if I have any questions, it's very hard to get a hold of someone from AHS. Still, my wife was impressed with the service provided by the contractor they sent for the oven. He was able to fix the problem within the day that he came.

We had an issue with the dryer. The first two contractors who came were horrible and I didn't like them. I had had the one guy out to supposedly work on the dishwasher, then he came out on the dryer, and he said he’d fixed it. He was rude. He messed it up. He had pulled out several bird nests in the vent but he did not finish cleaning it. He kept saying that the dryer works fine. Well, of course, it didn't, and then it totally, absolutely quit. He was the same guy that told me I needed a new motor for the dishwasher. Then he went back to the company and said that there was nothing wrong. I gotta call for the things to find out and I said that it was not working right. AHS then sent out GE and the guy also said that I needed a motor. Then we had a new trap duct vent cover put up.

My refrigerator was broken and it wouldn't come on. A Town Group was the contractor given for my refrigerator claim and everything went very well. The technician was very professional. He thought about the requirements for COVID and wore his mask the entire time in my home. He explained what he thought the problem was. They ordered a part then came back and fixed the refrigerator. I was without a refrigerator for over a week and I threw stuff away. Now, the refrigerator is working well. With American Home Shield, it's less expensive than having to pay straight out of pocket to have something repaired.

American Home Shield sent Patriot Plumbing for my dishwasher and my garbage disposal. There was leaking water out of the dishwasher and the disposal stopped working. Patriot Plumbing was great. They came in. They called us beforehand to let us know they were on their way. They showed up when they said they would. They worked really fast and solved the problem in two minutes. They showed me what the simple solution was.

I had a hot water tank that went out and that was a fiasco. It was a game and I hope I never see the company that came again. They told me that there was wetness in my walls. I can't crawl on the walls and see but I didn't believe them. They took forever to finish. They called another sub-company to come and do this part and another company had to come and do that part. But overall, I would recommend American Home Shield. The service has been great. I'm elderly and disabled and we had high temperatures. We've been breaking records all year. The one person I spoke with about the AC understood that and got me service the same day. That was amazing for this time of year. The contractor was here a few minutes. It was a part that was needed and he had it on the truck. Everything went fine and I haven't had a problem since. He had shoes covering which I appreciated. He took them off when he went outside which some of the stupid guys don't do. He also had his mask on.

The tenants called and told me that their air conditioner stopped blowing at the rental house. The guy from Blizzard Air came out there the next day after I filed the claim and he was able to take care of it very quickly. He ordered the pieces and then came back two days later and installed everything. Now it works better than it did before. I was very happy. I've used American Home Shield three times already and each time, I've always been really impressed with the service. If anything goes wrong, I won't have to come up with thousands of dollars to fix something with them. I've already recommended you guys to a couple of people and I am even thinking about putting a couple more of my rental properties on warranty.

The contractors that came for our heating issue resolved it. I got lost in the shuffle a little bit. He needed to pick up a part because it wasn't readily available. Then he got really busy because it took a little digging on his part to find it. But in the end, it all worked out 'cause they got everything back online before the cold weather hit. AHS is good. I've had three claims over two years. We bought an older home. The first one was horrible and I complained. Now, I get treated great completely. They couldn't be better in my book.

A Good Connection Electric did a very good job. They turned up when they said they would. They looked at what needed to be done and explained it to us, and went ahead and did the job. They wore masks and they had protected stuff. They put on the boots as well. We were happy. We've used AHS about four times and they fixed the issue each time. It takes a few days to get it organized, but that's okay. If I call them, within two or three days normally, they have someone assigned to me and that someone contacts me. Then he comes out and do the job.

I've been with American Home Shield for three years and I’m satisfied. Submitting a claim is smooth and besides keeping the rate the same, everything else is good. I had an LED light on the temperature readout on my refrigerator and the upper left corner light wasn't lighting so you couldn't see the full number. I filed a claim and they sent Appliance Protection. I had them before for a couple other issues and they do the repair well but it takes a length of time for them to process, get the part and then to come back out. Their answering machine or to call them back is rather difficult. Sometimes their mailbox is full or it just rings.

The AC wasn't working and A-US Air of Texas came out. They said that something needed to be fixed, so they did that. But after they changed out that part, the house still was not cooling. And they had to come back multiple times to fix it, about four visits in total, and we were without an AC for two to three weeks. They came out most recently to clean the coils and the AC is working fine now. The techs sent out to me were really good, too.

Jones Electric had to fix the front panel of the dishwasher. So far, it’s working good. When we sent in the claim, AHS responded right away. We've had them for a long time and we've always been happy with the results. They've been there for us. So we've enjoyed having the warranty.

Updated on 11/07/2020: My 17 year old refrigerator was serviced 5 times by 2 different companies and had numerous parts replaced and rebuilt and still kept failing. Finally, Robert **, AHS Social Media Specialist, contacted me to say they will pay $3000 for us to purchase a new refrigerator and even sent that to me in writing. He stated I have to contact him so his department can reimburse me. I have emailed him several times now with my receipt for a refrigerator that exceeded the $3000 limit and now... crickets! This company is a complete scam. If you don't reach out to me and reimburse me AHS, I will be taking you to court! Run, don't do business with this company. Absolute worst company out there!!!!!!

The tech was here for about 30 minutes. He was very courteous and professional. He was able to repair the existing AC unit. We really liked him. It was my first time making a claim. I've had other home warranties before, so I was a little apprehensive at first because you have to enter your credit card information and pay. You pay them for the service fee versus paying the tech when he comes to your house. But in retrospect, it was extremely easy. It was all automated. It was a great first experience.