American Home Shield Reviews

I had a backed up toilet and American Home Shield sent someone out to fix it. They weren't able to come out that same day or the next day. They were putting me on an order for the following day, which had been two days. I called them back and I told them that I needed it done that same day because we had a back up and we needed it. I have small children at home. They changed the schedule and they came out that same day. The contractor was very professional and the service went very good. They finished their job and our bathroom is working. I'm satisfied that I was able to purchase that insurance. It helps me a lot.

American Home Shield is convenient, affordable, and they do a good job. They are friendly and their contractors come out and fix issues. Patel's Plumbing was sent out when we had a claim for a leak. They came out at first and they did what they were supposed to do. But it was still leaking. They came out again and fixed the leak. This time, there was a leak from the tub. The problem was it wasn't from the plumbing so they didn't do the work. I needed some grout around the tub.

Our microwave was shorting out power in our house and American Home Shield sent somebody over to fix it. Then, they sent something over the email saying that we needed to replace it. They didn't go into detail on the first email that I received but that we could purchase the microwave. Then, they would give us up to a certain price and then we would have to turn in the invoice to get it refunded. So, my husband called to ask about it because we had to get this microwave.

The technician who came out for my garbage disposal claim was pretty professional. He came out and he was in and out in probably about 30 minutes, give or take, a few minutes. He had to replace the garbage disposal. So far, American Home Shield been pretty favorable. I've called them three times. Out of three times, two times they were able to actually fix the problem. There was one time when they fixed part of the problem but then the part was not fixed. But I didn't bother to call.

I did the claim for plumbing to American Home Shield through the portal and it was user-friendly. The issue happened on a Thursday evening so the contractor wasn’t able to get here until Monday morning, which meant I didn't have hot water until then. Their time frame does not include weekends so they were technically here within the period of time. It just was an unfortunate timing but they fixed it. Also, they had masks on when they came out. AHS has met expectations on what I signed up for.

I've called when filing claims, and sometimes, I was on hold for about an hour. Other times, it was shorter. But we'd set a date that the technician would show up so basically, it worked well. Sometimes the calls were a little long when waiting to get to an agent, but other than that, everything was fine. Everybody they've send out has been professional. They know what they're doing. They're gentlemen and problem resolved. Recently, Nussbaumer Plumbing came out and they were wonderful. Overall, it was an efficient, prompt, and knowledgeable experience with American Home Shield.

The AC was making a terrible noise. It was vibrating and we found it terrible, but it was kind of funny because when the tech from Rice Heating and Air Conditioning got out there, a piece of cardboard had fallen into it. It was an $85 learning experience. As far as American Home Shield, we had quite a wait time on the phone, but that's understandable right now with the Coronavirus. It takes about half an hour to 45 minutes. We've had good repairmen. We can do nothing but compliment on the guys that have come out, especially with the fact that they've all worn masks. We're senior citizens, so we insist on people to wear a mask when they come in, and nobody gave us any lip about it at all. They were all very agreeable and cooperative.

Midsouth Electric came out for an electrical issue. The guy was fantastic and he fixed it. He did it quickly and efficiently. He also took precautions with the mask. I was super happy. American Home Shield is great. No complaints at all.

Someone from Total Quality Air came out for a claim I made with American Home Shield. The tech was on time. I told him where the unit was and what was going on. He went around the house and fixed it. He had to put something in the air conditioner. Within 10 minutes, he was done and gone. The air conditioner works fine now.

Warranty companies have this thing where I get parts from their contractor. AHS should have something different and let me add more to whatever they would pay for the part needed so I can get what I want. Still, their contractor DrainGo did really well for me. I had to have one faucet repaired in a shower and a piece replaced inside a tub.

When I had problems with my dishwasher, they sent somebody out three times and they finally replaced the motherboard on it. At another time, my AC unit was plugged up and there was water dripping in the ceiling in the bedroom which caused the ceiling to collapse. Quick A/C came out, cleaned that all out, and got the unit running. They fixed the drain as well. My refrigerator went out shortly thereafter. I had to have that, and I was on hold for two hours when I called American Home Shield. After that, they sent somebody out and then it was decided that it would cost too much to fix the refrigerator. They're gonna get me a new one, but they dropped the call.

I had some condensation where hot air was meeting cold air in the vents that were coming out of the ducts in the attic. That issue never got really resolved. The people that came out were great, but the issue appears to be on the margins between the categories that were provided. So I had somebody come out and said that our attic fan was busted so we needed an electrician. An electrician came out and said that it was not busted but we needed insulation. So in this case, there wasn't much of a resolution.

I called on a Friday for my AC claim and A-1 came on Tuesday. They replaced the motor and they did a good job. But trying to get through Home Shield is terrible. It used to be nice and easy but now, you can't get through to them.

I've had American Home Shield in a previous house that's why I requested it again for this new home. Recently, our thermostat stopped working. My boyfriend went up there and found that the condensation was building up so it probably shorted out the board ‘cause it got wet. But it looked like it had not been flushed in a while and it needed to be flushed. I'm glad we had the guy from Comfort Pro ‘cause he flushed everything through.

I requested some help taking a look at my central air conditioner and I did schedule the appointment for tomorrow. I had a little bit of trouble getting in touch with the contractor for this more recent appointment. They were assigned on Monday and I spent a couple of days trying to reach them but I couldn't do so by phone. Their line was always busy or disconnected. Eventually, I did manage to get in touch with them on Wednesday. But I was a little bit panicked until then because I couldn't find a way to get another contractor assigned or to otherwise reach them. But it did all work out in the end. There was another claim before that for rekeying and that went pretty well. I just had to fill out a form online where I selected the kind of service I needed. That went pretty smoothly and I received an email later saying a contractor was assigned and they'd be contacting me to schedule an appointment and follow up from there.

Our unit would randomly shut off. Mountain Heating & Cooling came out and fixed it in no time, so I was very happy with them. I've had AHS for about three-plus years and they're usually very prompt. If anything falls down, it's not so much them. It would be the contractors that they contact.

I've been trying to get ahold of the person at AHS. I sent him another request for a plumber. I left him two messages - one on Friday at 4:50 and another today at 10:30, but I have yet to hear from him. I find the interface extremely difficult to use because it's all automated AI. It's very hard just to pick up the phone and ask what's going on. I got told to go online and look at my thing. But I already did and I had already paid my $75 and I have a plumbing problem. I don't know what to do if the person doesn't respond in 24 hours. It would be helpful to know. Other than that, I had an appliance claim and the tech from Arno who came out was very professional. He figured it out and fixed the problem. He was as in and out. It was great.

Recently, the contractor who came out for our AC unit was wonderful. He was really good. He went up there and he checked it. He said the pads were not getting saturated, so he cleaned off the area. He was in and out. It didn't take him that long. This is the second time I've had a contract with American Home Shield. On this particular call, the guy came out within the timeframe.

The guy from Realty Rekey was very professional, and he took care of everything. He maintained a good social distance and kept his mask on when he was in the home at all times. He probably handled the whole rekeying process in about 15 minutes. It was great. Filing the claim to American Home Shield was fine. I did it directly through online. American Home Shield is great.

Submitting the claim to Home Shield was simple. I've done three now, and usually, I would get a notification saying that, "The company will contact you." But I didn't get that was Atlantic Repair and I called them a few days after I submitted this claim. I had to schedule the appointment with them separately. But usually when I work with Home Shield with everything else, and they do the work themselves, it's great.

American Home Shield has a rekey service which I took advantage of. That was a good thing. Recently, the garbage disposal wasn't working. It was jammed. Service Contractors Plumbing came in and fixed it. I did the claim online and it was simple. But when you call American Home Shield's toll-free number, you are put on hold for a very, very long time. Also, the description of what's covered is lacking. I had an issue where the electrical wiring that leads to the doorbell was damaged so I figured that would be covered under electrical. But they said it wasn't.

We cancelled our contract with them because our air conditioner broke July 8th, both of our systems in our house. In September, we finally ended up paying for it ourselves because they couldn't find equipment for our downstairs unit and we paid 3,950 to get it fixed. American Home Shield is giving us 1,700 because that's all they said they would be able to give us because that's what they could have repaired it for. After waiting over three weeks for that particular unit, in the middle of August (our house was at 90 degrees), they said, “Well, we're sorry. We can't find the equipment.”

Everything worked well with our plumbing claim with AHS. Our coverage with AHS seemed to work pretty well and provided service.

I recently bought a house so they gave me a Home Shield warranty, and I'm so happy that we never checked the dryer. We finally moved into the house. Everything got started and we washed our clothes, put them in the dryer, and it didn't work. I had to call American Home Shield and file a claim. When I first filed the claim, I was unaware of the procedures and the way that we were gonna take. I initially went online and I was waiting for somebody to call me. I got an email back saying that somebody was gonna come out to the house and look at it. The window that I requested was the evening window. The lady came first thing in the morning. When she came, I didn't answer the door. So then we rescheduled for another week.

The trouble I was having was a secondary AC unit that wasn't kicking on. It was making a buzzing sound. The technician identified the problem right away. It was a capacitor issue and he was able to fix it relatively quickly. That all went pretty good.

American Home Shield sent somebody right out when there was a leak from the toilet that was coming from upstairs and soaking into the drywall in the bathroom downstairs. It was great for getting that taken care of but they could improve with following up. I'm still trying to deal with getting the hole that the guy cut in order to find the leak repaired.

I did the claim online where I put in a work order and I got a notification that the contracting company was notified and that they should be calling me. Or if they don't call me in an ample amount of time, to contact them. My kitchen sink was backing up and they had to come three different times. I still have another schedule 'cause the problem has not been solved. I don't know what exactly it is. The first guy came and snaked it but he had to come back a few hours later 'cause it started backing up again even after we tested it for a little bit. He snaked it again with a different snake and it ran fine for a couple of days but it started doing the same thing again.

My dryer wasn’t heating. Everything went well when I submitted a claim for it. The contractors got it repaired the same day. Recently, I just moved into the house and I wanted the locks changed out. However, they never came yet.

I purchased a new home and the coverage on the appliances with American Home Shield was given to me within the contract. I made a rekey service request and I was on the phone for an hour waiting for someone to answer so I could tell them I needed a locksmith. The rep told me that she couldn't give me any information and that I had to wait for somebody to call me back from the locksmith. I wasn’t too happy with that. I had to wait until midday the next day for someone from Firstline Locksmith to call me back. But they came out the day they called me and they were excellent.

The contractor came out and repaired my dishwasher. Filing the claim was very easy and I'm satisfied with my experience with American Home Shield.

My oven wasn't coming on so I went online and put in the claim. However, I didn't feel like the website was too user-friendly. I wound up calling in. American Home Shield called me and told me who will be coming out and that I would get a call from them. Bert's Appliance Repair was pretty quick with the call and setting up an appointment. They were friendly and efficient. They had to come out twice. The first time, they didn't have the part and they had to order it. But it only took a day or two for that. They replaced some parts. The oven is working now. Going with American Home Shield is a good choice.

Installz Plus came out for a blockage and everything works now. My experience has been excellent and I'm very pleased with American Home Shield.

When I submit requests, they get canceled by Home Shield for some reason but I never authorized the cancellation. So, the order will go out to the third party that is supposed to come to fix the item. For example, I submitted a request for a garage service, I called the company that Home Shield sent me the email on, and they said, "Oh, Home Shield canceled that," but I never canceled it. I don't know who at Home Shield canceled it, but someone there canceled it.

The wire on the kitchen top burner was burning so it was had some smell. I called Home Shield and GE came out. The tech was wearing a mask and he resolved the issue.

The contractor came out and looked at our air conditioning leak. I filed the claim online and American Home Shield's website was easy to work with. I was told that within 48 hours, I'd hear from the contractor and I heard from them within an hour. They were incredible. They let us know that it wasn't covered by the home warranty company but they did the work that was necessary and we just paid them out of pocket. I've been very dissatisfied with other experiences, but this was great.

A plastic slide on our dishwasher was malfunctioning and the man came out and fixed it. He did a nice job and fixed it fine.

Making a claim with American Home Shield is a simple process. But with my AC unit that stopped working, there were some issues getting a company to come out because it was during the heatwave a couple of weeks ago. During the heatwave, it was like 115 degrees. I had to send my family out of town and I had to stay to endure the drama of the heat because I had to continue working. American Home Shield didn't send out someone as soon as possible, which I kinda understood because it was definitely a time that people were calling because of the heatwave that was going on. But it was frustrating at the same time.

My air conditioner wasn't putting out cool air. I called on a Saturday and the contractor came on Monday and they fixed it. Everything was fine.

The contractor that came for our recent claim with AHS was great. He was friendly, professional and reasonable. He did what he came out to do. He was also wearing a mask. I've been happy with American Home Shield so far. Every time we've had a problem, we've been able to call and get work done at a fairly reasonable amount of time.

Absolute Comfort did excellent quality work on an 8-yr old AC that had a leaking coil. They fixed it and I was quite happy. They were a very good company. I had a prior claim with American Home Shield for a toilet and I was very upset. The tank behind the toilet cracked and began to leak. When I filed a claim against it, the contractor came out to look at it said it happens all the time. The toilet itself was good, but the tank was bad. They had to replace the entire unit and they went and got the cheapest one they could find. I bet they didn't spend 100 bucks on it. It pissed me off that American Home Shield doesn't go back with the same amount and the same quality equipment. I even offered to pay any difference. I could've gone down to Home Depot or Lowe's and bought a better toilet than what they put in.

When Bestway Mechanical came out, they fixed the tank inside of the commode. But a couple of days I went out of town and when I came back in town, I noticed the water was running very, very slow. I thought it may be in the neighborhood so I checked with my neighbor. There was nothing the matter with his services. There was water pressure. So I called back yesterday and requested them to come back out and look at the plumbing system. They gave me a time between 8:00 and 12 o'clock. I figured they would give me a two-hour window time but they gave me a four-hour time just to be here at the house to wait for them to arrive. They haven't showed up yet so I'm still waiting on them. It's kinda tore my own schedule. I had to take the whole day off work.

South Valley Appliance came out for my refrigerator and it didn't go very well. They said the part worked, and then came out, and then it didn't work again. This is the third time the refrigerator has gone out for the same part. My first claim was back in October. I lost all my food three times and I was not too thrilled. Then I just had them come out to fix the back refrigerator. The guy unplugged it, but he ended up unplugging also my freezer 'cause he had to get back there. And I lost everything in my freezer. I don't wanna lose money on food. It gets expensive after you have to lose so many times. So, it was not the best experience in the world. I reached out to Home Shield and all they told me was that it was a past contract and there was nothing they could do after three months. It's really frustrating because my refrigerator keeps breaking down for the same part over and over again. So, it's not a new problem every time.

I had some electrical outlets that were not working. Submitting a claim to American Home Shield was super easy. I did it online using their web portal. I logged in on a Sunday and got immediate responses. Somebody was out at my location by Tuesday morning. The techs figured out what was wrong and they addressed it. They did a very thorough job of investigating and went through all of the circuits in the house. They traced everything and found a couple of things that needed to be reset. They did all that.

I work from home and one day, I'd gone outside and I came back in, it was about the same temperature inside as it was outside. Then I got an alert on my phone because I have these electronic thermostats and it said that my air conditioner had been off for four hours. I went and checked and did everything I needed to do to see if there was anything I could fix. At the time, I couldn't get it to come back on. I called AHS and set up an appointment. All these thermostats have these little remote sensors and one of the batteries had gone bad. It wasn't telling the air conditioner to come on. The guy came out and he was knowledgeable and went through my air conditioner. He found a part that was just about ready to go bad and replaced it. I had a good experience this time with them. It hasn't always been that way.

The refrigerator is not working. I lost everything in it. GE tried to fix it, but they didn't have the part so they gave us an ecard at Home Depot. I like the service from American Home Shield. I called them before and I really didn't have problems getting service, and I didn't really have problems getting service this time other than I waited for about half an hour on the phone. But on follow-up calls, I had to call them six times. They sent me something and I accepted the ecard and they said I'd have it in 24 to 48 hours but there was nothing. When I finally got ahold of them barely 24 to 48 hours, I got to hold them 72 hours later, after holding for an hour and 45 minutes. They told me they had sent me the ecard. So they sent me a letter acknowledging that I accepted the ecard.

I had electrical and plumbing problems so I called Home Shield and the girl I talked to said I had to pay for the service then. She took my card number for both of those things. I should have already paid for this but I got an email saying that I owed money. I tried calling Home Shield two times and on both times, the wait time was an hour. But the contractors that came out were fine and what got worked on is working good. The plumbing issue was with the garbage disposal and they replaced that.

My sink was clogged up and the claim was pretty easy to get started. Carl's Plumbing Services got the sink working again.

The air conditioner was working intermittently. If it worked, it was for a short period of time. If I set the thermostat to 75 and cooling temperature to 80, the air conditioner still didn't start. At some point, it could start and stop. That issue was fixed and now, it's working perfectly. It was the same day that I filed the claim that I got in contact with the contractor and they came the next day. This particular case worked perfectly.

The temperature on the freezer was not regulating properly and it was making a loud noise. So Lucas Appliance came out and fixed it. The problem was that the fridge had been unplugged and to be able to properly know what the issue was, the tech said that it had to be plugged in for 24 hours. So he fixed what he thought was the problem and told us to call him back if there were any other problems. So I did and he came out again and fixed whatever else was the issue.

I did a plumbing claim online through the Home Shield website to have a faucet fixed in my shower. The company called me right away to make an appointment and then the tech came out. All of that was as expected. He was prompt and courteous. He encountered a problem when he got the shower taken apart. It was so old and when he went to put back one of the plastic pieces on, it broke. So he went to the Moen place and called me. He kept in touch with me all day as he was trying to figure out if he could get a part for it or how he would fix it. He ended up finding what he needed and made another appointment. He came out again and it was great. Home Shield has been a good investment so far.

I went online and let AHS know we wanted rekeying done. Then, Kyka Tech set up an appointment. They came out and rekeyed everything. Everything went as it was supposed to and we're happy.

I like the usability and the trust of, "Hey, if something breaks, we got a warranty." My water heater was not working, so I did a claim online. Conklin Plumbing came out the next day to fix that and it went really well. They were timely and they went above and beyond. They installed the first part that still didn't work, but they were able to solve the issue. They got the water heater fixed and I had the hot water that day.

The AC wasn’t getting cool and the first time the technician came out, the unit was frozen so he had to let it defrost. I had to book another appointment for him to come back out. It was a week later that they were able to do the repair. Since then, it has been working good.

The guy was professional and it wasn't a long period of time that it took him to repair our dryer. He knew what he was doing, and he got the job done. Also, that was the first claim I've ever submitted. I called them on the phone and then we didn't have to wait long to get a service technician out.

The contractors would call and let us know that somebody would be out between certain hours, and then always let us know that they were there. They took care of business and left. They were professional and let us know what was going on all the time. We've had great service through American Home Shield. We've had a couple issues and they've been taken care of.

The contractor had a very good attitude and was a very respectful guy. He came and fixed my shower because the seal where the knobs were was leaking. He fixed the seal and everything’s working good. I like that American Home Shield is there for me when I need them. Keep up the good work.

We had intended to rekey at some point but we hadn't done it yet. We replaced the doors on our house and so, it was the perfect time to go ahead and complete the rekey. Dan's Pro-Lock came out and they were able to rekey my lock, and it went well. They did three doors and there was a deadbolt and a regular knob on each of the doors. American Home Shield helped with our AC back in June and our fridge started acting up in December of last year. So, I submitted a claim when that happened as well. The technicians were all helpful.

Grady's Air Conditioning was very good and very professional. They had gloves and mask and they wore things on their shoes. I called American Home Shield at 9 o'clock that morning and at 2:30 that afternoon, my AC was fixed. It's working great now. I've been using AHS for a long time and if all of their things are gonna be as quick as this last time, then I'm satisfied.

My wife tried to open the garage door and it wouldn't open. I went outside to see why it wouldn't open and I looked up and saw that there was a spring that broke on the garage door. My wife notified American Home Shield online. They sent me a text message. When they chose a contractor, I got a text message from the contractor. Flash Garage Doors came out and they got the spring replaced. We've had to use American Home Shield twice and they've been responsive both times. Overall, the experience of having to file a claim and get a response has been good.

American Home Shield had sent someone to call me for an appliance issue. The tech from Demand Justis was fine. He had his mask on and he kept a distance between us. My appliance is all right now. This is the first thing I have done with American Home Shield and so far, so good.

Submitting claims was pretty simple, and I've had good responses. The first time I called, the contractor never called me, and so I called American Home Shield. They said they couldn't have that so they contacted another contractor and that person called me right back. So, it was not ever on American Shield's side. It was the contractor.

I submitted a claim to American Home Shield online because the wait was too long on the phone. It was like an hour's wait. The contractor came and repaired the oven. They said they couldn't repair the microwave. I was told to call somebody and talk about getting a new one, but I cannot get through the line. They're also not open on the weekend. I still haven't been able to get in touch with the people. Overall, as far as getting a repair, the experience was excellent but trying to get an item replaced was awful.

American Home Shield has been good in the past, but the ability to get ahold of them is just atrocious and I'm thinking of switching to something else. I waited an hour and 45 minutes and still didn't get anybody. I wish they would do something about that wait. Have them call back or something. I had a garbage disposal replaced and it took 12 days to get the guy here. I had also referred a friend, and they sent the person to her. They called her first, and she had no idea what it was about, so she cancelled it. When I didn't hear from him in a couple of days, I called them back on Sunday. Even after that, the guy came out a week later (Thursday).

It was easy to submit my claim online and US Air was able to repair my AC unit. They were stupendous. The tech did an amazing job. It's working perfect.

I called them for our air conditioning and the rep was nice. Westside Air Conditioning then came and they had to order a part, but it didn't take very long. They were very professional as well. I have been extraordinarily pleased and I couldn't have asked for a better contractor.

SWAT Plumbing came and they were on time. They were quick and cleaned up after themselves. They replaced the garbage disposal. It’s now working great.

I did a claim to American Home Shield for my AC unit. The process was very simple. I went on the app and selected that I needed service. I told them what the issue was, paid my deductible, and it wasn't even five minutes later when I received an email and a text saying that it was assigned to a company. Then I got a call from whom it was assigned to and they came out the very next day. The phone calls, the emails and the texts were all within 20 minutes of me submitting the request.

We had two leaky faucets - one shower in one bathroom, and the other was a tub faucet that kept leaking in the other bathroom. The tech from Steven Mills Plumbing came out and figured out what was wrong on a Thursday. And then, on Monday, he came back and fixed them very quickly. It was very good. Everything was great. We were happy with Steven Mills. We had AHS in Charleston but we were not happy. So, when we moved here to Myrtle Beach, I was not going get them again. But the homeowner here had already provided it for one year, and we have used them three times since we've been here and it has been great. So, we will keep using them.

Addison came out and he was spectacular. He knew what he was doing. He told us what we needed and fixed everything on the spot. He wore the shoe covering and his mask. He asked if it was necessary for him to wear gloves but I told him, no. There was a short circuit breaker that he said that was probably at least 10 years old that needed to be replaced. It would fail in the next couple of years. So he replaced that for us and fixed a couple of the sockets that were not wired up correctly. It was all good. The first time that we used American Home Shield, I had some plumbing issues and I was kind of wary about them. But this second time around, it really got me on good terms with them.

The circuit breaker needed to be fixed. Originally, I got electricians to check the place and then they said it needed to run two lines and they needed to replace the thing in the garage. Then they told me it was gonna cost around 3,000 bucks. So, I called American Home Shield and they sent MC Electric. The service guy found one failing that was why the lights didn't work in that area. So, he replaced it. The light doesn't flicker anymore. Everything now is in a good condition. I also wanted to upgrade the fridge because we are a big family. We need a big fridge. I asked AHS, but they said, "We just fix the broken ones. So when it gets broken, you get a new one, but it's gonna be the same one." Overall, I like American Home Shield. It's recommended and our experience is really good.

My recent claim with AHS was for my washing machine. It was easy to submit the claim. I didn't have any problems with that. Sears came out the very next day. So, I was happy with that part of it. The part I had a problem with was that initially, it was going to be fixed, but then the parts were on backorder. I was supposed to get a brand new machine instead of having it fixed. It took two months for me to get it resolved. I spent countless hours and days on hold trying to get it straightened out. I was not very happy. There was a delay of course because doing it by phone, there were lots of people doing it. I was on hold of quite a while. But when I got through, the service person was nice. I'm happy with AHS. But it was a terrible process to go through, I suppose mostly because of the pandemic. I was very satisfied with parts of my experience but other parts I wasn’t happy with. But I would still recommend AHS.

We had a problem with our refrigerator. We called and made a request to have a repairman come out and we paid the service charge. AHS sent me an email with the vendor. I called his number and left a message. He called me and came out the next day, first thing in the morning, and took care of it. He said to call him back if we had any difficulty. Some of the same things came back again. He did all the testing on the refrigerator and said it was operating as it should. We think what happened is that the refrigerator is quite close to the front door and we had excessive heat in this season of over 100. Then the things that were close to the freezer door were not solid. We had popsicles and things like that and they got mushy. Now we moved the things from the front of the freezer to the back of the freezer and that seemed to solve that problem. Plus, we turned up the degrees.

I had two claims around the same time frame. I went online to my American Home Shield to submit the claims and it was super easy. I love working with them. I just tell them what’s wrong, pay $75 for my service fee for the service call, then they assign a company. For these claims, I needed to get the ice maker and refrigerator fixed, and the first company that AHS hired was Nana Appliance Repair. They were the worst company I've ever come in contact with and I put a formal complaint in with American Home Shield for them.

My recent claim with AHS went well. Everything was good. We had a problem with the dishwasher. It was not draining well. Then the water was coming out. The contractors came out here and they fixed the tubes, and it was there, they just tied it up.

Our faucet and our disposal was not working. I called Home Shield and they gave me TJ Plumbing Supplies. They weren't that quick and I had to call. They had to order a part. It took two weeks. It was a long waiting period. But I liked the tech who came out. He was a young kid. He was good. Our disposal is making a loud noise now when you use it but nothing's leaking like it was before. So, I'm assuming that it's working. Other than the waiting period, Home Shield's claims process was okay. I had Home Shield for many years and then I left and I came back. I like the convenience of knowing that everything is covered appliance-wise.

Originally, we had American Home Shield 10 to 12 years and we stopped for about a year. We bought another home and transferred it about three months ago. They could lower their deductible. The only options they give are paying upfront or paying after completion, mainly paying upfront the deductible.

The fan motor of our AC was going out. It was screaming and there was no air coming out at all. The guy came out and replaced the motor. The technician did everything right. It's been doing great since then. AHS is the best one out there 'cause I've used others in the past and I wouldn't recommend them at all. In fact, I recommended AHS to my son who now has American Home Shield. He just signed up this week.

My wife put in the claim to American Home Shield for the clogged sink and they were responsive. We got a call from the contractor, Flowright Plumbing. They gave us a couple of times and windows, and then we got another call before they came. The service was good and they fixed it.

My wife and I recently purchased our first home. We were provided by the sellers with American Home Shield for 1 year after we closed escrow (pretty standard). We live in Southern California which is in the midst of a heatwave. It is expected to reach 117 degrees today. Our central air conditioning unit's compressor failed. We had no AC. The company assigned to us for AC repair by American Home Shield was unavailable on Sundays, and it was a Sunday. They had an emergency number which we called but were told we wouldn't be helped for 2 Days. So, we called American Home Shield to find a different company to do the job.

When my realtor asked who I wanted to use, I told him that I used American Home Shield at the first house. He then said that he'd get a kickback of $25 if I went with them and I told him to switch us to it. After I moved in, there was a leak at one of the pumps in my pool and I filed a service request with AHS. The techs they sent out worked really well. They aren't based here in Waco, so they asked me to take pictures of all of my system. They said they could see the crack and that they'd see what the fix was going to be, which was fantastic. Then, they brought out more stuff even those that I necessarily needed though they took that stuff back because I didn't need it. But because I was able to send them all pictures, they had all the right stuff when they came out and had the issue fixed in 90 minutes tops once they got here. So, no complaints at all.

After Hours Plumbing was awesome. I had problems with my kitchen sink and a leaky pipe in my basement. The reps came out and fixed them both quickly. Everything was perfect. They wore their mask and they were very nice. They said that normally, they would shake hands, but they were not going to because of the pandemic. So, they were very straightforward about it. It was great. They were super professional and I would have them back for any more plumbing issues I have. I've had American Home Shield for three years, so I've used it a couple times. On my first year, I called them once or twice, and then I didn't use them last year. This current year, I've used them once. When submitting claims, I've called them and I’ve done it online too. It’s easy to figure out. I recommend them to all my friends that are buying houses. My friends who have bought houses and used it have liked the service as well.

My wife goes onto American Home Shield and puts claims in and then someone gets back to us. Air Link has been out here about six times over five years and they're very good. They come and the issues are always fixed and they don't have to come back.

GE Appliances was on time and they did an excellent job. The motor had gone out in our appliance. It wasn't draining properly and they replaced the motor. It's working fine now. It was the first time that I filed a claim online and AHS sent me an appointment. They followed up and everything went according to this schedule. I was completely satisfied with the service. A home warranty seems like a waste until you need it. But I've had American Home Shield for quite a long time and it has been very useful to me.

Tech Pro has been out three times. They came out again today to get the door open so we can get our clothes out 'cause they've been stuck in there for like a week. There were multiple codes coming up and you couldn't unlock the door. You'd have to unplug it, let it sit for a while, plug it back in then you could open the door and you'd have to restart it so it would drain. He changed out a switch that tells the pump when they're empty and when not empty. But that did not fix it.

I had a water heater claim with AHS that Super Plumbers came out for and everything went like it's supposed to. The techs were good people. The day I filed a claim, they came and did the job. They looked at the unit and said it wasn't any good. Then, they came out a couple of days later and fixed and replaced it. There was extra stuff that wasn't covered that I had to cover, like the faucet and getting the unit up-to-code, but it wasn't a lot.

American Home Shield is responsive but there are some follow-up things that I struggle with. I've been with them for years and I can see where there has been cutting cost on some things or rules have changed. But the garbage disposal was disappointing. The plumber said it was jammed hard and I don't know if he submitted what he needed to submit to American Home Shield 'cause I didn't really get any clear resolution. I called him back but he wouldn't fix it. He said American Home Shield wouldn't cover it. Calling the company back, I was put on hold and someone was supposed to get back to me. I called again the following day and it was still hours but nobody answered. I went ahead and got my garbage disposals fixed by somebody else at a cheaper price than the plumber recommended to me.

The first claim I had with AHS was with my AC. It was pretty quick. I called them and they sent somebody out to fix it. We had a problem with our dish machine and the ice maker on the refrigerator. They handled it pretty well. But it was a little difficult with the dishwasher replacement. It was a process that they had to go through and they didn’t seem to get all the paperwork that we were putting in. We called to find out about it. It was almost an hour and a half wait holding on, to try to get someone and find out about the claim with the dishwasher.

I called American Home Shield first about my refrigerator. The guy from the first company was supposed to come to my home. They did not come into the house. He told me to just take a picture of the serial number to the refrigerator and he would order the part. But I never heard from the company for three weeks. A month later, my refrigerator was still broken. So, I called the home warranty company to tell them that I had been waiting for a whole month and it still was broken. They kept giving me the runaround, saying that they had to take it to a higher level and somebody else would have to approve for another company come out. Eventually, it got taken to someone that could approve for a second refrigerator company to come out. They came out and fixed it almost on the second visit.

We couldn't get the outside spigot for the hose to turn off. It kept on drizzling. The contractor was here the next day and replaced that. Now, it's working. It was very easy to use American Home Shield.

The AC is really old and it is taking a long time to cool down the house. It hasn't been dripping. But the technician said it was gonna need to be replaced soon. He said something was clogging it and he cleaned it out. But he couldn't see the bottom of the pan. He told me to call back if it kept dripping after 72 hours. But I've been checking it and I didn't see it dripping anymore. I love Home Shield. There has been one thing after another that has been going on and I've had to call Home Shield so many times. I had two claims in three days and they’ve been really good. For a home warranty, I'm really satisfied with them.

Sears came out for my air conditioner. Before I had them complete the work, I got an authorization number and they said that everything was covered and they would reimburse me. And I haven't heard anything and I haven't gotten my money back from American Home Shield. Every time I look at the website, it just keeps saying that it's been processed. I have sent them emails, but they're not answering me.

The differentials from the point of entry to the output point for the HVAC systems were less than they were supposed to be. I submitted a ticket online to American Home Shield. Their website was fine, but it did not allow me to request service for two units. I could only request it for one, so I had to call and add the second unit. Next Generation notified me that they were coming and set up a time, and then let me know 30 minutes before when they were on their way. The service was great. It made my HVAC systems run efficiently.

American Home Shield is very good. They do what they say they'll do. The claim submission was very easy when my air conditioner leaked. Then Sears came out and fixed it. It was wonderful. It was a great experience and we liked it and we would recommend it.

My most recent claim was a repair on our water heater. I did it online and the person assigned to it called me within 30 minutes. He was pretty good. We've been having problems with the water heater where the pilot light was going out quite often and hefinally replaced the whole ignition panel. The guy had me take a few pictures the night before and send it to him. He had the part with him and it was ready to go. He had it done within a few hours. I was really impressed with the whole process in general. It was nice not having to jump through hoops and get through things like we did with our previous home warranty company.

The AC wasn’t operating correctly. It leaked through my ceiling. I went online to submit a claim to AHS, filled out the form and they contacted the folks to send to me. The contractors came out and inspected it, figured out what was wrong and got ahold of American Home Shield to get approval. We're just waiting to finish it up but everything's good so far.

We were kinda doing a little remodeling and the drain was old and dilapidated. We filed a claim for a new drain and the contractor called me to set up the appointment. They’ve been great. It was a great experience with American Home Shield.

We never know if things in our house are repairable or if we should start planning to replace them or not. It is nice to feel that we've got it budgeted in to have things looked at if they start acting out. Home Shield gives us a little more confidence about reaching out to get help to get things looked at. It makes it manageable. When submitting claims, I look at the website and get an idea of what might be covered. Then, I give them a description and they usually have somebody contact me within 24 hours. Washington Electrician Service came out for an electric issue and it was a loose wire but the outlets seemed to not work all the time. They came back out and did another check. They explained everything to me and I'm completely satisfied.

I was noticing that there was water leaking underneath the sink. My daughter said it had been leaking for a while. I called American Home Shield to have someone come out to fix the thing. Someone from Crystal Clear Plumbing came, took care of everything expeditiously, and worked great. He did everything while he was here. Apparently, the pipe that was soldered, when he grabbed it underneath the sink, it kind of deteriorated. It had rusted so badly that it needed to be replaced. But it's working perfectly now. Whenever there's been an issue, American Home Shield always had somebody that could come out within a day or two and take care of the problem. It's been fantastic and I've been very happy with it.

I really appreciate Home Shield's services. They’re very prompt and I like the fact that I can set up the claim online. I had a plumbing claim and I had a little bit of an issue with the contractor, Plumbers Inc, because they didn't reach out to me. I initiated the contact and they said something like they tried to reach me but I never saw any messages or anything from them. But once I reached out to them, they went ahead and scheduled.

I called out Draingo to fix one thing and then there was something else they found while they were fixing it. They noticed that something was broken on my flipping between the shower and the bathtub thing. They said I had to put a new order in for that so I did. I had to pay out my co-pay twice, which was kind of annoying because they were just unclogging a drain the first time. I didn't know how to do that so they kinda showed me how to do it.

I went online and submitted the claim, and then Home Shield called me within an hour or so. The contractor was in and out in 30 minutes. It took him longer to drive here than it did to actually fix the AC. Apparently, I was also low on Freon. It's now significantly cooler in here than it was prior to the AC breaking. Everything went smoothly for the most part.

The condenser of the AC wouldn't come on so the fan would just blow warm air. I submitted online my request and then within a half hour, I got the name of the repair company, and then I could contact them directly or they could call me and we schedule a time for them to come out. Comfort Connection came out and repaired the AC. They replaced a part and it worked for about five days. Then I called again and they came out and determined it was the compressor that was bad. However, I'm not gonna go ahead with the repairs at this point because it's going to cost about $1,000 out of pocket to fix the problem because the warranty doesn't cover the Freon.

I had an air conditioning issue and AHS dispatched Liberty Heating & Cooling to my house. They did an evaluation, determined that it was the compressor and then they came and did the work. They ordered the compressor, got the work done, and then they tested it and they ran into some problems. They checked and one of the final things that was wrong in the whole thing is that the breaker also needed to be replaced. It was popping. Liberty called AHS. AHS then dispatched, which is part of the same claim, Olde Time Electric. They replaced the breaker and the system works perfectly. Then my air conditioner is fixed. I had to pay for the Freon based on whatever the contractual obligations that AHS had versus what I had. I paid that directly to Liberty Heating & Cooling.

I had a ceiling fan in the bedroom that had come detached from the ceiling and it was gonna fall. The contractor came in and they identified the problem real quick. They told me what American Home Shield would cover and what they didn't cover, and they fixed it. They put a new box up there and reattached the fan. We were through in less than an hour. They also had their masks and gloves on. They did an excellent job.

We had a storm and when the lightning struck, it burned the wires on the air conditioning. It went up to 90 degrees inside the house. I used the online service like I always do to submit a claim with AHS and their website worked very well. The problem happened on a Friday evening and I was called the next working day, which was on a Monday. The tech they sent out said that he had to replace the wiring on there to the compressor and the air is working now. He was professional and he took care of the job. AHS was also very professional.

American Home Shield is nice to have and at the time when I did it, the other ones didn't offer as much coverage. Just like having your car, you need some insurance in case something happens. Sometimes I don't have the money right off the bat to pay for a repair, but sometimes they got me thinking, "Should I just put this money away and buy the stuff?" I had three jobs this last season. To let them know what's going on and what my requirements are, I talk to the person on the other end of the line, but they are hard to get ahold of. I spend hours on line waiting and then the call drops when I start talking to the person. It's a waste of my time and I don't have that much time to sit around on the phone and wait.

Recently, I had the refrigerator fixed because it was making loud noises. The only thing that makes me nervous is that sometimes I worry that I'm gonna file a claim, it's not gonna fall under what I'm covered for and they're gonna charge me the $100 anyway. So if they had some way to give peace of mind. I haven't had that happen yet, but I often worry about it. Otherwise, AHS is good.

The upstairs AC was no longer cooling. The contractors that came for it were really good. They always came out when they say they would. Everything went fine. They also kept me updated, so I was very pleased. I've never had a problem with AHS. It's all worked out very well. They do what they say they're gonna do. They've got everything well organized. They got different levels of service that we purchase and we get what we pay for.

I called American Home Shield to let them know that I had an issue. There was stoppage in the sink. The first time they sent somebody out, that was fine. I spoke to the plumber and he said to me that because I have a pedestal sink, it's kinda restricting him from snaking the entire pipe. I told him I would have to have it removed but I would have to talk to my insurance company. He said it was not a problem and that he'd write something up. When I received the correspondence through email, it said that my claim couldn't be approved due to a restriction. I already knew that the restriction was the pedestal sink so I called back to talk to somebody about that a couple of days afterwards. They told me that according to my policy, the service couldn't be authorized because my policy did not cover it.

The air conditioner fan wouldn't shut off. The contractor did a good job. They wore masks and we didn't shake hands. The service with AHS worked real well so far. The warranty has been very beneficial. Submitting the claim was easy, except for this last time because their website was having problems. So I had to call which took a little longer because I had to wait forever for a representative. But once I got them on the phone, it was great.

The technician from Total Air Care did a wonderful job. But my problem was with American Home Shield. I got another work order request I need to put in. It took me like two days to literally get in contact with someone through customer service. There was water leaking in my garage and inside the house. I started trying to call American Home Shield but I could never get them. I wasn't able to get with them until a couple of days later. After I made the claim, the guy came out about four days later and he did a wonderful job. But the problem was that it took me so long to get in contact with American Home Shield. That water was leaking so much that it really destroyed my garage. So now, I had to file a claim to get my insurance to fix it. If I could have got in contact with the guy earlier, it wouldn't have done that much damage.

We had an air conditioner go out. Submitting a claim to American Home Shield was really simple. We called in and they assigned a contractor that we had worked with before. The contractor was great but we are having a problem with AHS who is trying to deny the claim. The contractor is not sure why Home Shield is denying the claim so the techs came out and took more pictures to send back. They also asked AHS to reconsider the denial. Other than this experience, we have always had a positive experience with Home Shield.

I'm technology-challenged, so I prefer to talk to somebody but American Home Shield prefers you to do the claim online. When I tried to call this time, I never could get through so I resorted to the online platform. I couldn't elaborate on what the issue was though. I was trying to explain that I have an air conditioning unit in my attic and somewhere up there, I now have a water stain on my ceiling. The issue is hard to explain when you just get to click a button.

The refrigerator part wasn't cooling. I called American Home Shield and they got in contact with the vendor. When the vendor came to the house, they explained everything on what I needed and what was gonna happen. They had to order a part. I like how they already scheduled my next appointment, because sometimes they will wait till the part comes, and then they'll schedule it. They were confident that the part was going to arrive before the appointment, and it did. They were very professional. It was a good experience overall.

Our HVAC system was not pumping out enough cold air. South Placer came, checked it out and told us exactly what the issue was. It wasn’t a repair but more of an education of what we were missing from our system. The rep checked out the vents, did a diagnostic and said it’s working. We were happy about it. They did a good job. American Home Shield came with the house and I like that everybody shows up on time. The recommended vendors have been good.

Sears sucks and I'm glad I switched to American Home Shield. American Home Shield’s better because their pricing is better and they do more of the systems. They do not just appliances but also electrical. So far, so good.

American Home Shield is pretty good. They're pretty effective. I recommended it to my parents and they're using it now as well. We did a ticket online when our AC wasn’t blowing out any cold air. An Air Connection tech came out Monday of that week and fixed the AC. It went good. Everything is perfect now.

All in One Appliance Repair came out for an appliance issue. They diagnosed the problem and found that a fan blade broke and for some reason, the motor ceased. They had to order a new motor with a fan blade. The initial visit was on Friday and they came back the following Monday with the part and fixed our appliance. The timeframe was no inconvenience at all. It was very professional and everything was great. The technician was also wearing a mask. We had American Home Shield before in our previous house and we also called them on a plumbing issue. They got both issues fixed. It's great. Everything regarding the claim process is very simple. I go online and do it.

My garbage disposal was leaking. I called and put the report in to American Home Shield. They sent Little Big Plumbing and everything was fixed pretty quickly the same day they came. Having AHS has been convenient for us.

My recent claim with AHS wasn't as rapid as other times. I had to contact several times to get some results. We live in Carl Junction, Missouri, which is a bedroom community outside of Joplin. They had a company out of Nixa, Missouri, which is south of Springfield. It's an hour and 45 minutes from here. It just seems like they could have found someone closer. The company that they hired wanted to charge us almost $1,500 for extras on what they did to our air conditioning system and all they did was replace the air handler. We're not sure if it's really fixed or not. So we had to pay $480. After last year when they came out, we had to put $300 worth of Freon in.

It was in the high 80’s and for weeks, my dog, two puppies and I were suffering greatly due to the heat. I turned on the AC and it wouldn’t start. The guy who came was very efficient, knew what the problem was right away and he fixed it. He told me that in 2002, they replaced the air conditioner fan that's out on the patio and that Orange County has a problem with their air conditioners. The builders in Orange County underestimated the cooling process by 18 to 20 degrees, which is quite a lot. So, I've had to adjust going down further to be able to have the air conditioner kick on to cool the condo down.

The technician who came for my garbage disposal was on time and he fixed it within a minute. He gave me a warranty for it for so many days and he’s coming back today because it started leaking. I’ve had American Home Shield off and on. This time, I’ve had them two years. I do not have any difficulty with submitting claims but at times, I know that there are places closer. I have always wondered why they have such faraway places for a service. I believe in using local.

I had called for two different issues. But I took care of the most important one, which is the water heater in the garage. The technician from Anywhere Plumbing and Repair worked with me because I got off later from work, and he allowed me to be his last client. He came out and was very professional, nice, and sanitary. I had two other companies before and American Home Shield does a lot better. They're easier to maneuver and they have flexibility.

We're very satisfied but the only problem was to get ahold of them. It took me forever to get ahold of somebody to talk to and put the claim in. But after that, everything was fine. When somebody starts to call for a claim, you push the button if you wanna file a claim and it takes forever for somebody to answer the phone. Sometimes it would take 40 minutes. I had to call three times before I was able to to talk to a human being. Other than that, the service they provide is wonderful and professional. I've talked to my brother about signing up with them because he's with some different company.

My microwave wasn't working and I did a claim online to American Home Shield. They said that the contractor was gonna call me at a certain time, which they did. Then, they scheduled an appointment with me. A’s Appliance was good and made my microwave work. Everything has been performing much better since they came out. AHS makes my life easier.

I used the online portal to submit an AC claim and it was really easy. Century Heating & AC came out and they were able to repair the unit. It's been working great, thankfully, because right now, we're in the wildfire area on the west coast. We've been having to run it just to help clean the air in the house because it's awful. Home Shield has been great for everything. We had never had to use it after a couple of years of having the service but suddenly, in 2020, everything started to fail and they've been fantastic. I've been very grateful to have them. My dad even got them, too, earlier this year. He had a lot of AC repairs last year and I told him I have this program that if anything happens, they cover it. I tell everyone I know about Home Shield.

My freezer wasn't thawing right. Submitting a claim for its repair was quite easy online with American Home Shield. I set up the service call through my account with them and the process was very efficient. The tech they sent came in and knew exactly what the problem was. He was at our place for an hour and explained the problem to me. We've used Home Shield two or three times over four different homes and they have been great. They send out people who know what they're doing and fix things quite quickly. Having them has been a good experience.

It was very easy to submit a claim with American Home Shield. I called in, I talked to someone and they gave me the reference number. Then, I called the company. I called AHS back and they said they had just submitted it to the vendor, and gave me the vendor's name and the telephone number. They said that I would get a text. I got a text. I called the vendor and they asked me what would be the time that I would be available. They gave me an appointment date.

Our recent claim with AHS went well. It was for the pump that was not working anymore. The contractors came in and fixed the issue. They also were very prompt in calling me back. So I was happy with the turnaround time. The technician was also wearing his mask the whole time. So far, I feel satisfied with American Home Shield. The whole thing was seamless. The interactions were good too. They told me what was gonna happen, who I was gonna get a call from next. Then they also gave me a number in case I wanted to contact the contractors.

The first time Lake Plumbing came out, it was for a leak on a faucet. They had to come back and fix something on one of them but it's working fine. The tech was a very professional guy. It's easy to file a claim to American Home Shield and have somebody come out to fix our issues. It's very convenient and practical. The only ones I'm not too thrilled about is the appliance people.

The air conditioning went out on a Friday and I explained to AHS that we had somebody in the house who really needed oxygen. So they switched me to another company and the other company wasn’t open. Initially, I lost the original appointment which was gonna be Monday. But I eventually was able to get that back. That was the only good part of it all. But there was a lot of problems getting through and reaching AHS. It was a mediocre experience.

Filing a claim seems pretty simple, straightforward, and efficient. We do it online, then follow up with the contractor. One of the things that are positive about the experience is the contractor answers the phone, they're responsive, and usually able to get out within the allotted 24 to 48 hours. It seems like AHS picks a high standard for their contractors and we haven't had any negative experiences with two or three of them that we've worked with.

I've always had a pleasant experience with American Home Shield. I spoke with a representative about my air conditioning unit that wasn't getting cool and they were perfect. I was told the contractor will call me within 24 hours and it happened like that. The guys were great though they came out about three times before they finally got it fixed. They put something in backwards the first time. Another guy came out but he did something wrong. He finally came back and fixed it.

The toilet in the master bedroom was leaking. It was constantly running. The contractor came in and replaced the elements in the tank. There were no issues there. Then he came upfront in the kitchen. It was draining slow. He went in, removed the pipe and then used the snake to clean out the drain, and put it back together. It's now working great. The technician was friendly, professional and on time. When I call AHS, they're pretty responsive. However, over time as they got grown, it's taken a little longer to get somebody on the phone. But I can submit the claim online and that makes it even better.

I feel good about American Home Shield. With the things that we've had happen in the past, they take care of things and in a timely manner for the most part. The young man they sent out was very nice and he did the job. I also liked it that they sent somebody who was very knowledgeable. He stayed at least six feet away from us and he told us what he was gonna be doing. We let him do his thing and that way, we were all safe. The coils were dirty and he got under there and cleaned them. He even advised us how to keep it from happening again. The job didn't take too long and the unit started working. I felt comfortable with him being in the house as well, so that was a good thing.

Certified Tech was sent by American Home Shield for an AC issue. The gentleman that came had fixed the issue. The only thing is I wish somebody can come on weekends. When I called them, the response was he would love to come but he doesn't get paid his weekend hours. But he came on a Monday morning at 9 o'clock. Right away, he knew what was wrong and fixed it.

I had American Home Shield a long time ago. I had a previous home warranty company that I was dissatisfied with so I changed and went back to American Home Shield. I’ve had them since February. They have responsible contractors. We had a gas leak so the plumbers fixed it but we had another claim and we couldn’t even understand the person that we were supposed to be talking to. He was in Puerto Rico and he did not even have access to the claim. He was very nice but he was not able to respond to our issues at all because he couldn't access the information. AHS is in a business and they would answer your claim but it would be on the cheapest side possible. They are better than average but they’re not great.

I had friends that had AHS and they were very happy with it. I got AHS because things break and they're very expensive. It pays in the long run to have a warranty. I put in a request online recently with AHS and the website is good. They sent me an email with a date and time and asked me if that was okay. So it went fine. A guy came out and looked at it. He ordered a burner or the head but then they sent me the wrong one. When I called GE, I thought he'd just switch it out. But then they told me they didn't make the burner anymore. So I called American Home Shield and talked to somebody and he was gonna get back to me. He called GE. When he called back, they were closed. "We could go Monday." So he said he'd call me on Tuesday but I never got a call so I called Wednesday. I got a 60-minute wait.

The blower was broken so the heater wasn't producing air. The contractor let me know they had to order a part. Once they got the part, they called me and told me they were gonna be out to repair it. I was satisfied with the service.

We're satisfied with American Home Shield. Recently, Sirius Plumbing came out for a handle that was replaced but was not sealed properly so water got into the walls. Everything went fine with the claim.

I wasn't too happy with the first group that came out for the AC unit because they came out about three times before they even did anything. Then I asked the guy if he could fix it. He told me that he could but he didn’t have time. I asked him why he would come out here if he was not gonna fix it. The guy was kinda rude and ornery but the second group that came out was wonderful. They also had masks on. But the AC is still not cooling and it’s still leaking water to where my floor is buckling now. I had wood floors in my house. I have a hard time getting through to American Home Shield. I called the AC guys back and I called them about six times, and still no answer.

When we purchased this home, American Home Shield was part of the purchase agreement. Upon the first warm spell this summer, we decided to try out the air conditioning system. It was blowing just warm air. Obviously something was wrong. It wasn't tested fully during the home inspection because that was during the wintertime. We have the home warranty so we decided to go through the process and put a claim in.

I have one of those new thing with toilets where the innards aren't like what I grew up with. The inside looks like a rocket ship to me, and it wouldn't stop running. We couldn't figure out what to do. We didn't know how to fix that. So, we called American Home Shield for a plumber. The contractor couldn't come the day we called, but they came early the next morning. They fixed the problem, and it only took them like 10 minutes. They did a good job. They were professional and nice, and they put booties on too.

The part that allows the ice to fall down into your cup in the refrigerator door and pull that ice down rotating enough. It took a while for the contractor to get the part then get back. But I don't think that's American Home Shield's problem or the problem of the people that fixed it. Once you order a part at this particular time with everything going on, you don't know how long the part's gonna take. It took about three weeks to get it fixed because of having to wait. I was not without ice because I would have to open the refrigerator door, stick my hand down in the ice maker, and pull ice. That was not sanitary but I had to do that to be able to get my ice out. But now it's working fine.

Our water heater was busted and we had to replace it. The website was pretty simple. Once I ordered the service, I got an email with the contractors and called them immediately. I had a busted water system and I didn't wanna wait on anybody to call. It took a few days for Siris Plumbing to get out here but the service was good. They replaced the whole water heater. Everything has been perfect since and it has helped by providing hot water. It was easy to claim and get it fixed with American Home Shield.

American Home Shield is great. We've had several claims. The most recent was the AC unit. The process was fine. The first time the contractors came, the AC just wasn't cooling. It was when we were having a 105-degree temperature. The second time the contractors came out, I thought that there was a malfunction with the thermostat not working properly. But he said it's all working properly, it’s just that the unit's just not big enough. AHS's response is within a reasonable length of time. It's not like I'm calling somebody and I have to wait a week. They send someone out pretty quickly and I'm really happy with that.

The top of my stove started with a little crack and then it exploded basically there. The crack got worse and worse. AHS sent someone out and the guy just took pictures. Two days later, I followed up with AHS to find out what's going to be the next step. They said they're going to replace the stovetop. Then I told them that I was also experiencing some issues with my refrigerator as the freezer would not open up. It was just basically hard and not moving. They said they're gonna send someone out. The person who came out did the same thing. He took pictures and said he couldn't find the manufacturer number so he left.

I've had a couple of things with Home Shield and one of them was a claim on a dishwasher, which magically started to work all by itself again. But when I submitted the claim, Home Shield gave me a vendor that would handle it. The vendor apparently doesn't work on that type of dishwasher and didn't contact me about it. I've been waiting for a week to get the dishwasher issue handled. I called American Home Shield. They said, “Oh, well that company apparently doesn't handle the type of dishwasher that you have.” I said, “Well, would have been nice if you reached out to me and let me know.” On the other hand, when the garbage disposal didn't work, Home Shield sent A & S out. They then came and put in a garbage disposal. It was straightforward.

I love having American Home Shield. I've had them since I’ve owned the home and they’ve given the best service to me. I have the full coverage, so it covers everything. I switched to another company for one year based on someone else’s recommendation and it was the worst mistake I ever made. After the one year, I'll never go back again. American Home Shield is the best company that I've witnessed. I had one along with them without realizing it and I definitely prefer American Home Shield over anyone else.

There was a stoppage in my kitchen and I know American Home Shield covers that. I told them the issue and their rep was perfect. I was to expect a contractor within a few days. Pennington Plumbing Services was my designated contractor and they were timely. Sometimes, people tell you they'll be there and you have to wait a little bit. But the tech with Pennington was here ahead of time, which was perfect. It took almost no time at all. It was really good. It's one of those rare moments where you spend money and you're happy to spend it. After his visit, I could use my sink. It's been flowing freely.

My mother has been with Home Shield for years, but she canceled hers. And when I moved down to move in with her because my father passed away, I just put it in my name because I was paying the bill. So, she has been Home Shield for the longest, but then I just took over. Recently, Mike's Clean Air came out for our AC and it was awesome. It was a compressor that went out. Our AC working now works fine.

They do not want to honor their contract. My contract started after a month waiting period on August 11. On August 13th, my AC stop working. They sent a technician from World Class AC, INC. After seeing it. He asked me when it broke. I told him that on August 13th my AC stopped working. He said that my policy is too new, and they are not going to cover it.

We had a pool pump replaced in November of 2019, it has started making a loud noise while running and when it shuts down. We called the company that replaced it, he advised it is still under warranty and to call American Home Shield to have him come back out. I called and they tell me I have to initiate a new service request and pay $75 to have them come back out on a pump that is under warranty.

I have used and recommended AHS for many years. Unfortunately, my opinion has totally changed regarding this company. I am constantly receiving calls from the collections department about a past due balance on my account. I have asked to have the account investigated for validity. With each collections call I explain there are two accounts in my name for the exact same address, of which that account is a duplicate and should have been cancelled and all prior auto-pay transactions should be refunded to me.

We always get our air conditioning units checked at the beginning of the summer. We call AHS trusting they would send reliable people. Evidently there was a leak in our unit in the attic. The guy just wrapped a Towel around the leak. A month later we called AHS to come out and check. The new person told us what the last company did. In the meantime water was leaking down our walls and ruined our carpet. This company wanted to charge us $26000 for two new units. We called AHS and asked for a supervisor to return our call. That never happened. In the meantime it is 100 degrees outside.

Submitting claims to American Hoe Shield has been pretty easy. The capacitor of my AC went out in the middle of summer and I submitted a claim. When I called their contractor Walker Air Conditioning I found that they didn't know that they should call me within 24 hours. That had me a little concerned. Immediately though, Walker Air Conditioning called me and got somebody out to my location. AHS reacted pretty quickly but that was because I called Walker immediately. AHS should make their claims a little faster. We're in Texas and our air conditioner runs 10 months a year. If we have an air conditioner go out, it's a major catastrophe.

The plumber did a wonderful job. He came out to do the kitchen faucet. He also did both of my toilets and my master bedroom shower. I had to recall one of the toilets because it was shooting water out of the side. Had I thought of lifting the tank, I would've realized that one of the little pipes came undone and it was squirting water every time we would flush. It was not the fault of the plumber but he came out and put the little thing back.

When submitting claims with AHS, I log on to the website and it gives a step-by-step of whatever will happen. Once in a while, when I'm trying to find an issue, it's a little bit hard to navigate through. It was hard to find how to get to submitting a claim for the sewage smell. I had to get to stoppage and found a drop down to see "smell". But overall, it's pretty easy to submit a claim on there.

When I submitted a claim to American Home Shield, I did it online and it was easier. Some people came to check on my refrigerator and it’s working fine now. The technicians were good. I tried another warranty company and they didn't cover anything. AHS has been good to me so I love them.

Everything was excellent with Southern Air Conditioning. They were prompt, on time and very professional. They kept me abreast of when they arrived and when they did the job and completed it. They wore masks and everything safety. They did the right thing. Home Shield is the best too. I always use Home Shield. My real estate agent from Carolina One recommended them and ever since I had them, I had no problem. Everything worked out great.

The extended home warranty was with American Home Shield when I bought this house and I've continued to go with them. Submitting claims has been easy, as long as I go online, but if I try to go over the phone, it's not. I had a problem with an oven a few years back and could not get them on the phone. It was 45 minutes of waiting and the delivery people wouldn't wait any longer and they left. The oven didn't fit the space and then Home Shield tried to charge me for part of that. It was a fiasco. They need to work on answering the phone.

The air was working but it was not cooling off. We called first, then AHS gave us Shamanski Heating to contact. They called us and then the guy came over really quickly. He was awesome and did a perfect job. Everything works now.

One of the springs on the garage door opener was broken. It was on the bar that goes across the top and the tech replaced it. Then I asked him how much longer the other spring was gonna have before it went out. He said that sometimes, they could go a long time but sometimes, they could break pretty quick. So I had him also replaced the other one and I paid for that. He looked at a couple of other things that needed to be fixed and he fixed those also. So it was a really good experience on that because I got a lot of things fixed that I didn't even realize were wrong. He did a very thorough job of getting me fixed back up. It was really good.