American Home Shield Reviews

Initially, we had an appointment with someone, but they didn’t show up when they were supposed to. When I called the person that scheduled it, she just said that they had 60 tickets to do and that we hadn’t been scheduled yet. She also said they had one technician and he’s in Savannah. When I asked when we’ll get scheduled, she couldn’t give me a definite answer. I just pretty much gave up on that. I thought that was bad service. We waited a week and a half to hear that.

I then called American Home Shield and asked for another contractor, even if it’s outside of the ones that they normally use. They tried one other person, and that didn’t show up either. Finally, they got this company, and they did a really great job. The bottom line was they finally got it fixed, but it could have been timely.

Every time I call, the same technicians come back out. The boss calls me, and he’s been wonderful. They're amazing. I’d like to stay with them because they’ve been very, very honest and they’re hanging with me. I’m gonna be replacing my AC with them because I know they’ll take care of me.

I requested them when the AC broke. I called at night time and talked to a gentleman in another country. He didn’t have the ability to assign it to them because it was night time. He could only do the automatic and couldn’t reassign it. I called back the next morning, and they were able to do it when the office opened. They got everything rolling. There was another time I called for the AC, and the contractor’s office was closed. The rep didn’t know and missed them.

American Home Shield has always been very good. I used to do real estate, and I gave their warranty as closing gift to some of my customers. I know that I’m just gonna pay the $125, and that helps me because I’m retired and on Social Security.

AHS treated me like they had a lot of knowledge. They were very sympathetic of my problem. everything was done the way it should be, so I didn’t have any problem with them. AHS is the most wonderful thing I’ve ever heard of in my life, and I have already referred one customer because they were absolutely excellent.

I called AHS on July 16th because my air went out. The contractor came down here and told me I need Freon because it was leaking out. And since they do not do that, I have to pay for the Freon. I told him that if he doesn’t do that, I can pay for the man I use for my rental property.

AHS sent me a message asking if I wanted to pay $2,600 so they would change that heat exchanger. It's an old unit. They said they don’t prorate stuff. And that they are not going to do anything with my unit.

I got the warranty in January. They said I had to have it 45 days before I could use it. January to May 12th is a lot more than 45 days. It’s August 20th, and I'm still without air. And I got a beauty shop downstairs. So, American Home Shield doesn't care about their people. All they care about is getting your money every month.

My daughter lives next door to me and she got American Home Shield, too. Her refrigerator has been out since June. She had put her stuff in my carport refrigerator and bought a small refrigerator. They've been down there three times, and every time they come down there, they go back, and they get fired or quit. Her main refrigerator has not been fixed.

I spent my $125 for a deductible for nothing. I just got my man come over here and put some Freon in it, and found the leak. But I'm not gonna put $2,600 in an old unit because my compressor could go out before the end of the year. The rep told me she’ll see if she can get me my deposit back. But it hadn't come in on my credit card.

I was misled when I talked to the girl. You'd think that since you got the policy with them, they would at least fix the leak before they put Freon in there. They didn’t have a service man close to where I live. You have to get an appointment. And they call me the next day if I’m lucky. But when they come, they don't come back.

I'm probably gonna cancel my subscription and just buy myself a new unit and go from there. Home warranty is bullcrap. When your money is tight, your husband passes away, and here you are, you've lost half of your salary coming in and everything, and so you'd buy that for protection. And then they tell you, you don't have any protection when it happens.

My experience has been bad. And I wish somebody had told me that. The Lord showed me how they are so that I wouldn't waste my money. I got 10 pieces of rental property. And I thought of buying AHS plans for my rental properties. I’m not going to give them anything good because they haven't done anything good for me. I'm just done. I'm going to put $200 a month in my savings account and when I have a problem, I'm gonna take it out of that account to fix it. And in that way, I know it's there.

For this recent claim, Dustin came out, looked into the garbage disposal and took a pictures. He pulled out what looked like it was a string, and he said that he found it in the garbage disposal. I asked if it will not make noise anymore since he took the string out but he did not say anything. I went over it and I flipped the switch, and it’s making a churning sound. He said the garbage disposal is working. I told him my issue was the noise so he should either fix it or replace it.

He called American Home Shield to say that it will take him to long to repair it because he can’t find the actual issue that’s causing the sound. Since the other option is replacement, he said he will ask for approval from AHS. He went out and came back with a new garbage disposal. I thought he already got the approval. He was talking to the lady who said they will not approve the replacement since my garbage disposal is working.

AHS offered to send someone for a second opinion. I told them they can do what they have to, but I want the garbage disposal fixed. However since I am working, I can’t take another day off just for that, unless she can send the person that same day. Dustin told me the new garbage disposal is $485. I told them I will report AHS and his company to the consumer advocacy group. I actually called the group because I'm not going to pay money for service that I should have been given. Eventually Dustin replaced it, turned it on and the new one sounded just how a garbage disposal should.

American Home Shield is not the same company that I dealt with when I first got them. They've become so profit-driven that they're losing sight that they're in business to serve the customer, not to serve the investors at every opportunity. This is gonna be the last time I renew with American Home Shield. I'm so disappointed that I've got to go through this just to get something that I'm paying for.

If you look at my record, I'm not one that calls in just to have someone to come out frivolously and do nothing. All they’re trying to do is just suck money out of me and get free money. I was so offended and hurt because I felt that since I’m a woman, I’m stupid and take their recommendation and take advantage of me. I guess God shines down upon me. I've been doing something right that Dustin went on and replaced it. On the other hand, American Home Shield is dropping the ball, and they wonder why clients, people, customers are not renewing.

American Home Shield's got to be in cahoots with companies to deny customers, even the ones that are legitimate. They deny even the repair of what people are paying for. That’s why I reported them. If they don’t make improvements, I’m gone.

The first contractor said he won't touch it and that he refuses to do any service for AHS because there's too much paperwork. So, my only choice was with May Heating and Air. Their guy was really nice. He sent a report to American Home Shield, but it was denied saying the issue was pre-existent. I requested a second opinion, and no one has contacted me as of yet.

AHS hasn't done what they said they would do. When you have a warranty program, they don't know what problems are in the house at the time. So, you can't keep coming back and say everything is pre-existing unless I started with you when I first bought the appliance and worked my way through, then it would be one of those things where you knew this was happening.

It is 90 degrees every day and my air has been down since July. Home Shield's process is so slow. I'm very dissatisfied. I'm not a very happy camper.

I've been with AHS for many years and it is one of the best in the market. I'm very happy with them.

A company came and did a diagnostic on my AC and they told me it was gonna be a very large bill that needed to be approved by American Home Shield. But for some reason, once that was reviewed, AHS didn't schedule the same company. They scheduled a new company, J.E.T.

The gentleman from J.E.T was very straightforward. I told him everything that the previous technician had said was wrong. He went outside, checked the pressure of the system, and everything looked good. There was a faulty pressure switch but he told me that that added an aftermarket and that I didn't need one for this unit. He was very easy to deal with.

I've also reached out to American Home Shield to cancel a previous plan. They're very determined and don't know how to let go. I already sold the property and they still tried to give me an offer or a discount. This went on for another 5 to 10 minutes to where I started getting aggravated.

I understand they're trying to retain business. But there are certain situations where once the customer's determined, or there's a specific circumstance, there is no need for me to hold the warranty, and they just gotta let go.

As for their pricing, it has its ups and downs. I had the gold plan and then after a year, they asked me about renewing my contract. I went online and I looked at the upgrade to platinum. It turned out that the platinum was now cheaper than what I was paying for the gold.

I'm not sure if you can change plans halfway through a contract or if you have to wait to renew. But when there's such a drastic change, I think it would be important for American Home Shield to make the adjustment. Because I felt kind of robbed. I was paying for a lesser plan.

For example, I had to pay out-of-pocket for my Freon fills, versus the platinum where you get the fills for free. It turns out I was paying for a higher cost for a lesser plan because there was probably a price adjustment that happens sometime during the year. The pricing could be a little bit more transparent.

I have multiple properties with AHS and I'm very happy with it. I recommend them to everyone at work or my close family friends. I still think they are offering a great service.

Other than that, I had an issue with my washer where whoever ordered the parts didn’t order everything. They ordered one part when they were supposed to order two.

Also, your deductible is going to be the same whether there’s a big repair or a small repair. There are a lot of variables that can come into play that may disqualify you from the repair, so you have to be prepared for that. Read the fine print.

Now I’m expecting that my 25-year-old air conditioner might have a hiccup in the future, and that scares me to death. I’m not a broke man and I can afford to fix things myself, but I decided to go with American Home Shield because of the reputation they had. I’m going to give them one more chance, but I can’t recommend them to anyone anymore.

His boss was supposed to do the paperwork so that we could keep moving forward. I had the owner's number, so I texted him and asked if he had done it. I could see that he read the message, but he didn’t answer. It had been a few days without air, and we have a baby. We couldn’t live in a house that’s 90 degrees. The fact that their company delayed turning in the information was our negative experience.

We waited another day. After the second or third time, we called AHS twice. They told us to keep waiting. By then, we decided that we would just get an electrician ourselves. That person came out and took care of the issue in less than 20 minutes. I then told the company not to use a referral if it came through because our issue had been taken care. They ended up referring the same electrician to come out again. We just told him not to worry because he already fixed the problem. The people at AHS knew what our problem was and should have been able to go ahead and send the electrician out in the first place. They couldnt, and because of that, it put us in a bind.

Usually, the claim process is painful. It takes a long time for them to actually send the provider. Or, a lot of times, the providers that are the first ones to appear aren't very competent, so it takes a second trial for them to come and fix it.

I filed two claims, one for my dishwasher and one for my washer. The dishwasher was completely broke, and ironically, that was the only thing they did good. They actually fixed it. But my washer is knocking, even though it still works. The guy came out and said my bearings are bent, but he said it wasn't my fault and that Maytag just screwed up when they made these washers. He made it seem like all they had to do was order the parts and he’d be back to fix it.

Then, the claim response said the washer isn’t covered because the tech supposedly said I overloaded it. Mind you, the guy was right there in my house fixing the dishwasher, he told me he didn't say that and to ask AHS for the full report. I’m going back and forth ever since July 31st and I never got a full report. AHS said I could have gotten a second opinion, but now it’s too late. I just need them to justify this and show me where the tech actually even said that.

I feel like I’m the one paying, but I’m the middleman. He says he didn’t say it, AHS says he did, and everyone just keeps pointing fingers. I’ve been asking how much the bearings are so I can just pay for them myself since I already paid the service fee, but no one is calling me back. My coverage says bearings are covered, but because the tech said that I overloaded it, it’s no longer covered.

Also, AHS uses an off-shore team. They’re just reading prompts and going through the motions, they’re professional note-takers, not problem solvers. I highly recommend they get a problem-solving team. It’s a red flag to me that when you purchase a plan, everyone speaks English, but when it’s time to get service, no one speaks good English.

I also told American Home Shield that they could accommodate me because they had scheduled my time and then I think it was a no-show, but they were very nonchalant about it. It had something to do with the time.

AHS acted on it really well and quickly. I'm very happy with them. I've been with them for about two years and they are professional. They have good people that they contract with.

This was not the first time. Whether it was the garage door, an electrical problem, plumbing, they were always coming with this excuse that this is not wear and tear and it is not covered. This made me decide to cancel my contract with American Home Shield. I also have five accounts with them and I cancelled all of them.

My recent claim was for my broken water heater, and they sent High Priority Plumbing out. I submitted the claim through the website, and then I had to pay a $125 co-pay. And then I got a text and an email saying that they would contact me within 24 hours, which they did in seven or eight hours. And they set an appointment to come out. That was on a Friday, and then they came out on Tuesday, the following week. Then they went, and they realized that they needed a new water heater, which I could have told them in the first place. And then they came out the following Friday. So, the whole thing took a week, but I don’t think that was their fault.

The same guy came out both times. I wasn’t there on Tuesday. My friend was. But I was there the day he did the replacement, and he was nice and cool. And we chatted for a while. So, for this water heater, I had to pay $125 for them to come out, and then I had to pay $600 for the code upgrade. So, I still had to pay some money, but that’s the contract I signed. 

I’ve had AHS for 30 years, whenever I bought my first house. My mom was a Realtor, and she said it was a great idea because my first house was 30 years old. So, they did okay. It’s just that the price keeps going up. It was $30 when I started. And now, it’s 125. It's gone up every year or every month.

But it's paid off because on this house, I've had to replace the furnace and the washer and dryer. And on a different house, a water heater. And so, it's peace of mind. But I'm about to sell this house, so I won't have to be using them anymore. Because I built a house, and I don't have a mortgage.

The first repairman was rude. He didn’t wait for me to be there to explain what he found. He just exited and said it was just lint. So, I called them after a month because they didn’t do anything. And the second repairman was good. It took him about 20 minutes to find what it was. It was a blown fuse, which was the last thing that he disassembled to get.

When I first signed up with American Home Shield four and a half years ago, the price was $48 a month. It went up to $54 and then to $80. Now they told me it’s $140 a month. Because of that, I’m just about to cancel my warranty with them. I didn’t cancel it yet because I knew the fan in the AC was making noise and the house wasn’t heating like it should.

Back in February, someone came out for the AC and told me that I had dirty filters, but I didn’t. They said they couldn’t do anything about the fan noise until the fan actually stopped working. I stayed on for four months with American Home Shield after that. I called again in June because the fan finally broke and had to pay a second charge. I knew back in February that the fan was failing. I paid them $500 that time. I probably could have just gotten the thing repaired myself and not paid them that money, but I didn’t know how serious the repair would be. Now that that’s fixed and I don’t have anything else that’s problematic, I’ll be canceling, unless there's a price adjustment. If I go four months without paying them, I’ll already have $500 or $600, which I can use for repairs.

My situation with my AC is not completely rectified. Three different people came out. The first time, they needed to come back. The second time, the initial problem somewhat was resolved, but the person did not close out the ticket. My AC died again two weeks later. Other things I needed repaired were taken care of in a timely fashion, but this is AC in the summer time. I told them it’s an emergency as I have my 93-year-old mother in the home. We have no AC, both bottom and top. American Home Shield said they couldn’t send anybody out until they get some sort of authorization and they need to close the ticket. There was an issue with the date, and they needed to verify it. They couldn’t reach the contractor. I called, and the contractor is not responding either. Nobody is doing anything.

I had to wait three days and had to put my mother in a hotel. They finally did it as an expedited service request. They tried to get somebody out in 24 to 48 hours, but the contractor was not responding. I asked them if I can just get another company because I didn’t like their service. It’s still ongoing, and they're still not responding. I don’t trust the contractor. I would never have them do anything to any appliance in my home. And if I can’t get ahold of American Home Shield when there’s a problem, their customer service is awful, then I’ll never use them.

Submitting a claim online is very easy. The contractor has been very good. They reach out to me and work with me to schedule a date, they send me notice when he’s coming.

They put new gaskets on the drain line. They didn’t have to replace any parts. He found where it had been, it was leaking underneath. Then he used his wrench and tightened the faucet. He took it all apart and made the handle proper and everything too. He did a pretty good job.

I live in New Oxford, Pennsylvania and they assigned it to someone who also lives in New Oxford, Pennsylvania. He is probably really busy taking care of people. The electricians are always in demand. When I called him, he said he hadn’t accepted the call, he doesn’t know why it was assigned to him. They’re getting ready to reassign it to someone else but there wasn’t a way to go on their website.

I went through their menu and talked with someone and went clicking. It was relatively quick. They responded and did exactly what she was going to do. She said I’ll get this over to customer service. They’ll get it reassigned to someone. And that’s been about two weeks. I checked this morning and it had gotten over to customer service and pending assignment to a contractor.

We submitted a claim through the AHS website which was very intuitive and easy. The contractor who came out seemed competent and very polite. I was happy with his work.

The handle on our microwave was broken, and a vent duct that directs air from the microwave to the front was also broken. They came out and took a look at it, ordered the parts and got back to me a couple of weeks later to let me know the parts had arrived.

They said AHS didn’t approve the expense of the duct, the little plastic duct that redirects the exhaust from the microwave and only the handle. They replaced the handle and did a sort of a MacGyvery repair on the duct, the old one. They taped it in place with some aluminum tape. Everything is functioning now.

I’ve used it twice and both times I’m satisfied with the results. The improvement I’d suggest is speeding up the process from inspect to repair. For example, with the microwave, I already knew the handle was broken. I didn’t need a professional to confirm that. It would be better if they could order the part and come out ready to fix it right away, instead of inspecting first and then waiting two weeks for the repair.

He didn’t do anything other than check that there was power going to the fixtures. He said they don’t fix lights or fixtures, and that the fixtures themselves were broken. The coverage came with the house when we bought it, so I think it depends on the coverage you have. We’ve only had it for about a month. Since we didn't pay for it, we really don't care. I don’t think it’s a good service or worth the money since they can't actually do anything. If something really happened, like if our air conditioning went out, they'll probably say they don't really fix the air conditioner and just tell us what's wrong with it.

I’ve been with American Home Shield for over six years. When people ask me about my experience, I tell them to go for it. I know they get some bad reviews, but that’s like going to the grocery store and getting a bad bunch of apples. I got a good bunch. Everybody’s experience is different. I don’t have a problem with them because every time I call, they always work with me. I just wish I was grandfathered into a price because they be going up.

After that, American Home Shield called me and gave me two options. I could either accept a buyout of $3,500 or use the same company that inspected it to move forward. I didn't want to use the technician that was there. It was 106 degrees, and I wanted some air. I decided to take the buyout and go on my own. That's why I want to stay with American Home Shield. They always come through for me.

I’ve been with them for over 20 years, and I don’t ever plan on leaving. They answer the phone, they don’t put you on hold, they follow up, and they explain things until you understand the process. I tell people to forget the other companies and go with American Home Shield. They're the best in the business.

It said they would come back out for free because it was within a certain amount of time from the final call, but nobody has ever called and they never showed up. All I need is for the leak to be fixed. American Home Shield is good, but some of the contractors may not be.

As far as people go, they’ve always been very polite, but if you have issues with water, they’re just not gonna cover it. We have the platinum option, it’s not cheap, and I really thought it would give us more coverage than it does. They basically covered the least amount possible without it being a fraud. It’s still better than nothing.

I had a problem with my AC and they sent me a very incompetent guy that diagnosed it wrong. He said there was some blockage, but the unit is outside and there’s air all around. His diagnosis was just so off. Everybody else would say it was a compressor, but my neighbor is an electrician and he fixed it within a half hour. He said it was just a switch. He was working at the same place they were looking and testing, but they couldn't find it.

I also think the guy had a nasty attitude. I follow Jesus Christ and I support Israel, and I have Israel flags in front of my house. I just think he had something against my religion. I called up American Home Shield and told them I wanted my service fee back because they didn’t really diagnose it right. They said I was going to get my $125 within five to seven days, but as of yesterday, the money still wasn’t there. I still recommend them, but they really have to screen whoever the technicians are.

A guy finally came out and put both parts in, but after he left, I turned it on and nothing happened. I called American Home Shield again, and they said someone was going to do a virtual call with me. I took another day off and waited at home, but nobody ever called. I finally asked for the escalation department, and they got me a different shop, LT Appliance Repairs. They came out on August 5th, did some diagnostics, and determined it’s actually the motor pump. I got an email saying the parts have been ordered, and as soon as the repair place gets them, they’ll call me to set up a time to put them in. Being almost a month and a half without a dishwasher is just horrible.

A couple of weeks before that, my air conditioner went out too. It ended up being the compressor, and the technician said American Home Shield decided to just get me a new unit. He said it was going to be like $6,500 total, but I was going to have to pay $4,600 of that. I wasn’t very happy because the contract says they’ll cover up to $5,000. I’ve talked to probably everybody that works at American Home Shield from being on the phone with them 55 times. After this dishwasher thing is done, I’m not really sure I’m going to keep this policy.

And so, he had to go through the approval process with American Home Shield, and if they didn’t have the pump in stock, he was gonna have to get it, and then he was gonna come out and replace it. But the earliest that they could get to me was August 1st, and the timeline just didn’t work at all.

And so, I actually called the original company that I had bought my HVAC system from, and they were able to install a whole brand-new unit upstairs and down the day before the other company could actually come out. So, on July 31st, I just put in a whole brand-new system. 

My unit was 24 years old, and so if it could be fixed quickly, it would make sense to do that first. But All American was ridiculous. From the time I called, if I had gone through the entire process, the whole process would have taken from the 22nd of July to the 1st of August. And it was 95 degrees every day during that time, so I had to live in a hotel for a few days. 

All American wasn’t able to do it any quicker than they did, which I understand, because this is the peak time of the year for these guys to be doing their stuff, but they just couldn’t handle me any faster than they were. And so, I just pulled the trigger on a new unit and moved on.

The timing is the problem with AHS. There are other things from time to time that may pop up that need to be tended to quickly. But when you're in a situation on the other side of the coin, where you can wait, I think it's a good thing. 

And there's another part, too, and this is not just a problem with American Home Shield or All American Services, but it's very helpful to talk to people. And what happens is that I never talked to anybody at All American. It was all done by text. They do their stuff by text. But you want to have somebody on the other line that you know is working on your stuff and that you're a priority, and that needs to get done as fast as possible, or if you have questions. The only person I ever spoke to from All American was the guy who came to my house. I never spoke to a single soul at their office or whatever, because it was all done by phone or by the internet.

But it was still helpful in a way. Because my system went out at around midnight, and so I just got on the internet and went through the process of doing the whole repair request at that time online at 1 o'clock in the morning. So, the humanity in business is disappearing at a rapid rate, and that's not necessarily a good thing.

I submitted a claim for plumbing, and they sent out Fixit Inc. It was my kitchen sink that was dripping constantly, and a side sprayer that wasn’t working once you pressed the nozzle. So, they ended up replacing the whole part.

I’ve never had any problems with American Home Shield. They’ve come through every time I’ve needed assistance, so I would recommend them. I can’t think of anything for them to improve, other than when I had my AC installed. They could probably use better equipment versus the cheapest equipment they can find. Other than that, everything was fine.

Other than that, the guys they sent out to do my air conditioning in the past were horrible. I can’t even believe somebody would do business with that company.

In addition, each time I called, the service representatives would tell me something different. When I called AHS, after waiting 8 days after I submitted the service request, the representative advised me that if they had not identified a repair person in two days, I will be able to get one myself. Here it is, two days later, and the representative is now telling me that they just reached out to service pros and now I have to wait until they respond. I can't get my own service pro. I am currently on hold to speak to the escalation team (10 minutes). I requested to speak to management and they told me they would have to put in a ticket and management will reach out to me in two to three business days. Buyer beware!

The first time they came out for the microwave, they put a part in and it blew as soon as they turned it on. I ended up getting a replacement but American Home Shield waited for about four weeks before finally resolving my claim. They kept on saying they didn't get the report from the appliance company, so it was a good month before they actually did anything for the microwave and I had to call several times for that one. My last claim was for the icemaker and like the my first two claims for the dishwasher and microwave, the service was done by Refrigerator Appliance Services. They were pretty good. Aside from that, I like American Home Shield's $30 rate and I'm wondering how much the monthly rate is going to go up after my one year.

We have been in touch with the escalation department numerous times (they are who hung up on us). I finally got in touch with the Member Resolution Team where I planned to cancel our warranty since we have spent hundreds of dollars, countless man hours, and still have no fixed washer. But Michael assured me he personally would solve it and call me back tomorrow morning. He never called me back. This is a scam business that takes your money every month and has no intention of ever helping you. Stay far away. We could have fixed the washer ourselves much faster and cheaper but now we feel stuck because we have spent so much money on the home warranty and if we choose a provider ourselves and pay for the repair we will just have lost so much money with this home warranty.

This experience has been extremely frustrating and unacceptable for a company that markets itself as a reliable home warranty provider. I am seeking: Prompt service resolution or reimbursement for hiring my own licensed plumber. An official explanation for the delay. A review of internal processes to ensure better accountability and professionalism. Thank you for your attention to this matter. Let me know if you want to include your policy number or specific dates for a stronger claim.

Fourth call, was told that all the issues were just coincidence and that there was nothing they could do. All this due to a wobbly toilet. AHS then charged me another service fee due to not wanting the same company out to fix this issues. Seriously? This so called plumbing company has done enough damage to my home, why would I want them to come back? We have had AHS on our home for more than 15 years, but after this repair is done - so am I.

Called the contractor about why this wasn't a simple repair, was told they only requested the part for repair and not a full upgrade. I called AHS back the next day only to find out part of their work order got deleted on their end and nothing was done. Threatening to cancel my service, they dispatched another contractor for a "second opinion". They determined the same thing: defective blower motor. Waiting several more days, I checked my app. Being listed as another claim, it stated the repair was complete. Nothing was done. I've been in contact with AHS for nearing 3 weeks, getting the proverbial run around by several people in several departments, being assured they would get the matter resolved. They never did anything. I cancelled my policy today, they are now wanting to charge me 40 dollars for cancellation. I'm now getting the BBB and FTC involved in this matter.

What should have been a simple fix of which, according to their own policy, was covered, has turned into a 3 week ordeal. The Texas summer is unbearable and unforgiving...and thanks to AHS and their utter incompetence, my family continues to suffer unnecessarily. Do yourselves a favor: If you live in Texas and looking for a home warranty that covers your AC...avoid American Home Shield.

When I called them, they 1) said that even though I tell them to renew the policy every year, they change the policy number. I was totally unaware of this. The person she spoke with did not mention that, nor did they ask for an owner name or a property address to see if there was a policy in effect. 2) I received nothing from their customer service and "escalation" departments except lame excuses and useless apologies. 3) They told me that they would not reimburse me for for the cost of having to use someone else because I had used an unauthorized contractor even though my property manager was incorrectly told the plan had expired.

I have never heard of any type of insurance company that changes a policy number when a policy is renewed - not cancelled or expired and a new policy issued - renewed. In my opinion, this a very "odd" practice. I just consider myself fortunate that I was able to get someone to help my elderly tenant quickly and that the repair cost was minimal.

I called AHS 24 times over two weeks. Their system makes it nearly impossible to reach a live person. Eventually, they admitted they don’t cover Fire Island and refunded the $135 service fee. I wasted hours on hold, got no help, and now have to pay out of pocket for repairs. AHS misrepresented their coverage and provided awful customer service. Avoid them.

What is the problem -- answer: ac not working. Did the technician come to your house what did he say ---- yes he came to my house said ac pipe is leaking and said he will file a report with American Home Shield. Yes we see the technician did not file the report, please hold for 3 minutes I will contact them. The vendor did not answer we will send him an email and call you back (the call back never happens. (This vendor is hopeless he never answers the calls nor does they return their voicemails) and I mentioned to every customer service representative I spoke during the past two months.

This is what is happening for two months and very, very frustrating. They would not assign a new vendor nor will they offer any other solution to mitigate the problem, and the air conditioning does not get repaired. This company seems to be playing games with their customers or they have hired EXTREMELY UNPROFESSIONAL VENDORS. If we escalate the call to supervisor - the supervisor gives the same answers. EXTREMELY UNHAPPY CUSTOMER

When the first plumber they referred us to couldn’t come for two days (which would have meant two nights in a hotel for us), the representative said the referral could not be changed—even though the plumber was clearly unable to meet a reasonable timeline. The only reason we were eventually assigned a different plumber was because the original one canceled. While I appreciate the final resolution, the process was frustrating, and I believe customers should not have to rely on luck or cancellations to receive timely service.

Original Review: Called for a plumbing backup to house. We cannot use sinks, toilet, etc. First they assign us to a plumber who cannot come for 2 days. Then the assigned plumber cancels because they don’t work with sewers(???). So now we are in a seemingly endless hold cycle waiting to get assigned to a plumber who can hopefully come soon. Literally when we try to call them we are told the wait is to be 10-20 minutes but after 10 minutes they disconnect. This is our first time using (AHS), it has been horrible.

The washing machine’s transmission was broken and it was gonna cost more to repair than it would to buy a new one. AHS doesn't always replace it. They give you an amount. If they cost more, like when there was a dishwasher shortage back during COVID and dishwasher prices were extremely high, we had no choice but to buy a new one. What they gave us really didn't cover an equivalent. We had to fight to get more money, which still didn't cover it, but it helped.

We've been with American Home Shield since 2017. It was part of our home closing. We had to spend $600 because we had a credit and they weren't gonna give us the cash back. Our realtor offered us this option. I am not thrilled with the fact that we probably tripled our premium if not more every year. They think we're locked in that they can just keep upping it $300 and $400 every year. At some point, I’m gonna take the time and research other companies and not continue to pay the exorbitant pricing. If you need them, you could give them a shot and see how you like them. I’ve told people we use them, but I'm not gonna put myself out there saying that they're great.

We called another company on our own as things got worse over the weekend, I have 3 young children and the temps were awfully high (81 deg in the house). A tech comes out and actually did their job and noticed the unit had too much refrigerant that shut sown the capacitor. Nothing about this warranty program seems worth it to me. The people that come out to your house service you different because you're the "warranty people". It's like being the Medicaid of the home systems world. We were able to get a condensate pump replaced which was something so I added a star for that.

Their customer service is very friendly but at the same time will not be very helpful in a friendly manner. When I called over a weekend about emergency service to my hvac that stopped working 2 days after it was "fixed", they kindly didn't care as they could see it was fixed and operational after my service call 2 days ago. I'm thankful we were able to get someone out to us outside of using the warranty.

The minor things I have submitted through them have been fine though. It’s just this latest one that left a sour taste in my mouth. Also, AHS should have more transparency on why things are not covered because with a lot of the things that go wrong, American Home Shield says they don’t cover.

And then when they finally came out, I spoke to the owner George. And George said that since they did a no-call no-show twice, they will take care of the charge which was not the truth. He never took care of the $450 charge. He submitted it to American Home Shield. They kept saying they never got a ticket from American Home Shield for the service.

I've had to escalate it to American Home Shield four times now just to get someone to come out. I finally got the Fixer to call me back and confirm that they have the ticket. I'm still waiting for them to call me to see when they can confirm the appointment. They said they'd be able to do it today. But unfortunately, I work 9:00 to 5:00. So, I asked them if we could do it on a weekend. And they said they would let me know. This has been ongoing for a month and everybody's kind of dropped the ball.

AHS has gone downhill in the seven years that I have been with them. When you call over there, you used to be able to get a supervisor if something happened. Now, everybody wants to try to fix it themselves, and they can't–they never do. They tell me they don't have the power to do it. And then escalation is supposed to call me back but never calls me back.

And the worst thing is they say they put notes in the system, but none of the people at American Home Shield ever read notes. I asked people to call me back after 5:00, after work, because I don't normally have time during work. But they don't read their notes ever.

I dug up my backyard and found the septic tank. I told them I don't need the camera anymore. We found the septic tank and we just need Fixer to come clean it. They said they’ll put that in the notes. But each time I call back, they keep telling me Fixer needs a camera.

I'm probably going to end up switching warranty companies because of the headaches I've had this year alone. I wasn't happy with this experience. I've had backups in my house, not because of the septic. And we got problems with our water heater as well, which they don't want to cover as well. That's $4,000 from us out of pocket. There has been a lot of problems this year with American Home Shield and I've been very stressed.

At this point, I don’t even know what’s going on. They’re just guessing on how to fix it or which parts to replace. It’s 115 degrees in the Palm Springs area, and our refrigerator is not working properly. We got food poisoning three weeks ago. I even told them I was going to cancel, because if there’s no coverage, why have insurance or a warranty? Someone just convinced me to stay and said they’d give me a break in a couple of months or so.

AHS has covered everything that we called in on, although the price is high.

My air conditioner went out. I called and let them know I was having a problem with it and they sent someone here to check it out from AHS. and they sent Air Duct Heating & Cooling. And the guy came and checked it. And when he checked it, he said the air conditioner was gone. It was no good. It was old. And he had to call and find out if they would be able to give me a new one. They said one was supposed to be delivered on Monday and I haven't heard from either one.

My most recent claim was for my dishwasher. They came out and looked at my dishwasher and said it was fine. They looked at my dryer, it was a vent and had to clean that out. And then, they looked at my washer and I don’t remember what they replaced. But then, I had them come back because after the spin cycle, the clothes were still wet. You could squeeze out the water. And the basket that turned, it was moving from side to side. So they had to order a second part and they fixed that.

And the last time they repaired that, I told them that it was still the basket inside, it still moves a lot. But they said that that was normal, that I just have to put the clothes in evenly on our end. I don't know if it's because it's an older washer. But yeah, it still moves. But the clothes, the spin cycle are working better.

Their service is a lot better than before. The service that I like now is that I get text messages. So I can respond yes to the appointment or no. And before, I had to call and the wait times were very long. And I like the American Home Shield website where I can just request service online and, same thing, I don't have to call and wait on hold anymore.

I also paid for someone to come and look at my electrical. But I paid for nothing, really. He said, "Oh, your light's burned out. You need to replace the light bulb." But when I plugged in my appliance, like my hair dryer, it didn't work. So he said, "Oh, your switch is off. You need to turn the switch on. That's all you have to do." But now, it's not working again and I don't wanna pay another $150. That's my only complaint. American Home Shield is actually very strict about reimbursing you. I thought that they shouldn't have charged me for them to tell me I need a new light bulb. I'm 75 years old and I don't know that. He was here anyway looking at a plumbing issue, so I should not have been charged for that visit.

We recently had another claim for our pool and I didn’t have a problem with that. The issue was with an electrical thing with the box where they turn the pool equipment on and off. There are dials there. I don't know if it was bent, but our timer wasn't automatically turning on and off the electrical part of our pool. It was preventing us from being able to do that. I travel a lot for work and I needed to get this fixed because there are times when I'm not gonna be around to turn it on manually in the morning and evening.

The guy who came out checked it out and he was really nice. Before the visit, I texted him a picture of what the issue was. When he came, he had a little dial with him. He did his thing and changed the part. He got it done in a timely manner and he only had to come out here one time. Everything is fine now.

I had to make another claim because something happened with the coil of the AC. And they said that they’re gonna come back, but they never showed up. I spent seven or eight days waiting. Then American Home Shield tried to contact them. They finally say they’re gonna send the report, but they never did. It was almost like nine days that I waited for them to show up.

And then the next day, I didn’t have AC at all. They came, and they replaced something. And then the next day, the pipes outside were all frozen. They came, they fixed it, and they said that it’s working, but it’s not that cold at all. So, I’m done with them because every time I contact them, for some reason, they never respond on time, or they always have something to say back.

But at my other houses back in Texas, I never had issues with them before. Last time, I had some issues with the plumbing, and they sent another company, and they showed up right away. So, I don’t think AHS is the issue, but they should be more careful. Because I call three times for the same reason, they’re gonna tell me that they’re gonna call me back, and they don’t call me. And then they're just giving me the same answer that they cannot do anything until the contractor sends the report. But that’s their job. They should have contacted them. But besides that, I don’t have an issue with them.

We had an issue where they sent out Elite Heating and Air. They came and did what they were supposed to do, and we didn’t have any more issues. Our unit is just old.

I was referred by my neighbor to American Home Shield. They’re prompt with their service about sending someone out. It’s not a long wait time for them to send someone out. If there’s an emergency, they’ll try their best to get them out that day. I just don’t like certain things I feel as though should be covered, and a lot of things aren’t covered. I wouldn’t say I’m very dissatisfied with AHS, but I wouldn’t recommend them.

That’s when the circus began. I would get a notification from Sears saying they had ordered the parts, and I’d get a notification from American Home Shield saying the part was no longer available. Then Sears would send me a notification saying that part was no longer available, or that they were gonna schedule another appointment, and then they’d cancel it, and then they’d reschedule. That went on for about a month.

With regards to American Home Shield’s customer service, I could barely understand what the person on the other line was saying wherever they were located. I finally got to a supervisor after a month of calling and reaching out to them and he spoke really good English. But the rest of them were not good.

After contacting Home Shield repeatedly, they offered me a cash payout. So I took that and I fixed the oven myself by putting in a new temperature sensor. It works just fine. I don’t have much good to say about Sears or American Home Shield either because it took a month to resolve the situation. And they didn’t resolve it, I did.

But from what I hear from other people about these other home warranty companies is that they’re no better. Sounds like a complete rip-off. But I’ll give American Home Shield the benefit of the doubt.

With my air conditioning claim, it’s working fine now. The technician just tightened a screw. American Home Shield is the best.

The last guy did what needed to be done. He told me he needed to cut my wall but wasn’t responsible for putting my wall back, and I was fine with that. I told him I wanted only one or two of the sockets fixed. That was fine.

The lady from American Home Shield I spoke to was really the one who messed me up. She kept telling me I had to cut the walls myself ‘cause they won’t pay for this or that. She really pissed me off and screwed the whole thing.

Then she kept telling me they’ve ordered the parts, but I haven’t heard from the contractor since then. Nobody has called me about a part or if I still want it done. The contractor told me they had to cut the wall and will have to come back, but nobody else came back.

So, that was my problem. It wasn’t really with the contractors, even though they were late coming. It was with American Home Shield. Half of their representatives don’t even know what they’re saying or what I’m saying. They’d just be rattling on. I couldn’t do it anymore with them.

I also had a claim for my refrigerator a while ago. The technician was telling me, “What you’re gonna have to do is get you a board and stick it out…” I’m saying to myself, “Why the hell am I doing anything? That’s why I pay American Home Shield and that’s what they called you to do.”

I called the warranty and told them all that but nothing was done. So, I just saved my money up and bought a whole new refrigerator, because I couldn’t go through that again. It was stressing me out.

In addition to that, which I did not appreciate, they sell me a policy and depending on what they’re reading, I get two different stories. I can go online and read the contract where it actually says they are responsible, but I was told that it applies to something else.

The technician also said that the warranty wanted to attach a new coil to an old condenser that’s 20 years old, but they both have to be replaced. American Home Shield didn’t want to hear anything about this. I’m still nowhere. They’re looking to grab my money and looking for a way out. They raised my premiums tremendously, but they don’t want to cover anything.

I happen to be an attorney. I’m looking at the contract and I was saying, “Why aren’t they paying?” I went up the chain and got nowhere. I actually asked to speak to the legal department, but they would not put me in touch.

American Home Shield has poor service. I actually switched to someone else for one year, but I got a company that was worse than them. So, I went back to American Home Shield.

Everything works, but they want me to change my whole AC unit just ’cause of the water leak. The tech told me he could install a pump to push it out faster. I paid the 780 out of pocket, but the line was not able to reach outside. They reimbursed me my whole money, no question asked, but the last guy told me I had to replace the whole unit of the house in order for him to do the job.

All four times, it was the same technician that went out there. The supervisor promised me if United Air Temp could not do it, they would send a different contractor just to get a different evaluation, but that never happened. I just want different feedback from a different total company. It’s like you bring your car to a shop and they say you got to replace your whole transmission, then you go to another shop and they say they probably can rebuild it.

I do think it’s very expensive, though. When you have to do the service call, I have to pay 100, and the man wasn’t even here 30 minutes. I would recommend AHS, but I’d tell people to try them and see if they’re happy with them, because everybody’s experience is not gonna be the same. It might not be the same technician or the same problem.

I’ve been with American Home Shield for a few months, and I would recommend AHS to anyone who doesn’t have someone they can depend on to fix whatever appliance. I would tell them that they do a great job. I’m still kinda confused about the price, though. I don’t really understand why I have to pay money if I’m paying a monthly fee, and I’m not totally comfortable with it.

Home Shield gave me a $120 credit, which I used for that service, but when I tried to reschedule, they told me I owed $120. It took a while to solve their mistake, and because it took them three weeks to solve the problem, the 30 days expired and I couldn’t get service on time. I’ve been waiting since Monday, and I’ve already been without AC for several days.

Now I have to pay another $120 for somebody to show up today. Hopefully, this time they’ll solve my problem.

He wouldn’t allow me to explain what the problem was. He cut me off while I was trying to get my point across. My husband tried talking to him, and he was more receptive then. Everything is working fine now.

Were satisfied with American Home Shield, and we feel it’s a good service. They have good customer service. But I know my husband has complained because they’re based in another country. He said it’s sometimes hard to understand people. Overall, we're very satisfied. We’ve had it for many, many years.

The technicians replaced a part in the fridge and that fixed it. There was no more water leak, and the ice maker started working as well.

In terms of response and service, it’s been pretty good with American Home Shield. The sticking point is the monthly premium and the $100 service charge for every visit. But overall, I’m happy with them.

Also, some things within the contract that I signed with American Home Shield need to change. I had an issue with the plumbing service and the company that they hired couldn't correct the problem. They couldn't do the job. I paid for the service for it not to be fixed by the company that they hired. The company told me that the issue was something that they didn’t do. They left me to take measures into my own hands and try to figure it out or pay out of pocket.

There was also a time when I thought something was related to the same thing but American Home Shield told me that it was different category. If you put in a request, plumbing is different from your appliances and appliance is different from your electrical work and stuff like that. The claim was in reference to my Jacuzzi tub. I wanted to have that looked at. I was told I had to put in another service request since that was different from my appliances. That was understandable.

Now I have had some back and forth with AHS because I had a baby needing breastmilk and formula to be stored and it has already been 2 months of putting ice in a cooler, and they "escalated my concerns". On June 4th, the Sears tech had informed me that the fridge is damaged and they will not be able to service it further. On the AHS Dashboard this appointment was marked as "completed". At this point I bought a new fridge on June 11 because 2 months with no fridge in 2025 is crazy. For the next month AHS and Sears bounced me back and forth with no one knowing what to do and all of the call center agents reading their rebuttals from a script.

Finally I was scheduled for Sears to come back out on July 16th. No one showed up, because they know the fridge is broken. July 28th we are reassigned to Kasey appliances. They tell me they will tell AHS the fridge is broken because it is still sitting in my garage until I can get AHS to pay me out since the policy I have covers a new fridge. AHS tells me Kasey said that they want to refer the fridge back to Sears.

Now it is August 1st and they are sending another company out here to look at my fridge today. So I have to bring myself to writing a terrible review that I held off on for 4 months, and am reverting to scolding call center representatives to forward me to a supervisor or escalations so I can try to refund my policy. I did not want to do this, but AHS forced my hand.

AHS did not escalate my complaint properly. AHS did not call service company. AHS did not return my call as promised - 4 times.

I submitted the claim through my American Home Shield app, and it’s a quick process. The app was user-friendly. We just file whatever repair we need, and once we file what service we need, whether it’s HVAC or appliances, they set the service, and then we can call the service to set it up, or they’ll set it up for us. But because I’m a Realtor, I wish I could have a little bit more say in who’s coming to the home so I could do research on them rather than just take the company itself. I think it would be cool for consumers to be able to pick the company that they’re gonna have to their home.

But the appliance guy was great. The recent HVAC guy we had, I'm actually getting with the company because they ticked us off. So, we're working on that one right now.

After multiple attempts to resolve my concerns through their support channels, I was left without results or reliable solutions. Based on my experience, I would strongly advise others to avoid this company. It has been a costly and frustrating ordeal, and I do not recommend American Home Shield to anyone seeking reliable home warranty coverage.

The technician himself said he thinks it’s unwise to replace just the evaporator coil - mismatching, hard to do, like “surgery” to bandaid an old and worn system. He recommended a replacement of at least the indoor part of the unit - at least initially. We hear from AHS later that not only did they claim that the technician did not find the duct work as in actual need of repair, but also quoted us for out of pocket cost for the evap coil leak. They are asking over $2700 dollars from us for “modifications” while what they’re covering is only $350. They offered to do cash in lieu for $850 but that’s a joke because the real recommendation - in writing - was a proper fix by replacing the unit. All this in addition to the fact that this all could have been cause by their delay in the first place because the first two technicians did not find an evap coil leak. It’s a mess and will likely require arbitration.

Meanwhile school starts back next week and our house is uninhabitable. They did reimburse some of the cost of portable units but the summer heat has the house - which cannot run the AC without freezing - still at 84 or above even with 3 portable units running. We are having to stay with family 2hrs away and may even have to incur more out pocket costs in order to be close to the kids school for the first day next week. Just this summer alone it’s now been almost 50 days without working AC. All that to say, the juice is entirely not worth the squeeze. Save your money and don’t drop it into the empty bucket that is AHS unless you have excessive amounts of time to make phone calls, fight for what they contractually owe, and not have items working for extended periods of time.

When I call AHS I get the same scripted response by the managers, "We can give you a status update but nothing more." The biggest frustration for me is they are good until you have a real problem and really need your service that you pay for to work, you don’t get the value of what is stated in your contract agreement. So here I am still waiting almost a month and no working HVAC. As a customer I paid based on the contract and feel my experience should be better when it’s time for a major system breakdown.

I spoke with 10 customer service agents who had very strong accents that I had difficulty understanding, and who would not get a manager for me to speak with. During this time temperatures were 110-114 degrees. I asked the Air Conditioning Company they sent me how many times they have installed a new AC unit. Their reply, in 15 years of dealing with them, ZERO! My unit is older, I was told that did not matter when I was sold the plan. I was told I could upgrade which meant I could get a new unit if my unit was unrepairable, for close to 8,000 and AHS would pay 800.

The contract states they will pay up to 5,000 so be aware it can be $1 to $5,000 that they will honor. They have misrepresented what they pay for by protecting themselves with the fine print. The customer service agents can only reply by reading a script which has been probably been prepared for them by their legal department. I want to warn honest customers not to buy this plan. Your hard earned money you pay each month trusting that when you need this service it will be there for you is false. They don’t even care if you are in an emergency situation such as mine. Today is July 28, I filed my claim on July 7th. I am waiting for the (new) compressor to arrive so I can make arrangements to have it installed. Tomorrow it will be 114 degrees here in Az. I feel like I have been taken advantage of!!

On the digital front, the American Home Shield online portal was incredibly user-friendly, making the service request process straightforward and serving up a quick response. This aspect was definitely impressive and I can see recommending their web tools to others.

However, my ordeal with an air conditioning installation has been anything but pleasant. The installation, which was completed in November, remains far from acceptable. Despite having invested $13,000 into a brand-new system, it is still not functioning correctly, and communication with American Home Shield has ceased, which has left me frustrated and dissatisfied. This issue involved Front Door Pro, and there seem to be miscommunications between them and their subcontractors.

Considering the varying quality of service, I'd give American Home Shield a mixed review, rating their request set-up portal a 5-star, as it was remarkably effective. However, due to the unresolved but costly air conditioning situation, it dilutes my overall confidence in recommending them wholeheartedly. Their pricing remained competitive compared to others, which would receive a strong 4 or 5 rating, though this technical glitch is something I cannot overlook.

The contractor dispatched by American Home Shield was impressive; their professionalism, punctuality, and efficiency were commendable. They resolved my air conditioning issue without any fuss, which speaks highly of the standards maintained by the company. Since the repair was conducted, my AC has been performing perfectly, reaffirming the quality of service I received.

Upon reflection, I would rate my overall experience with American Home Shield as mostly positive. The customer service deserves accolades, scoring near the top due to their prompt and helpful assistance whether contacted via phone or app. However, in terms of what the warranty actually covers and its cost, there is room for improvement; I perceive the pricing on the higher side and wished for a more encompassing warranty scope. Marketing communications seem routine, marked by occasional promotional emails, standing at an adequate level without being pushy.

Overall, while nothing stands out as extraordinary, my interactions have been largely satisfactory. The convenience of their app streamlines service requests, making it effective in handling issues swiftly. Thus, I can characterize my experience with them as a generally good one, with reliable outcomes whenever I needed help.

The technician reported that our AC coil had an oily residue indicating a leak, suggesting a coil replacement. American Home Shield attempted to order a new coil, which was back-ordered or wrong, and the whole process stretched on for about three weeks. In the interim, I accepted a "cash in lieu" offer to expedite the situation. However, the cash didn’t cover the expenses I was quoted by a local contractor, leaving us with no real alternative.

When I enlisted a local technician I had known for years and he examined the unit, he found a different issue than what was initially reported. The coil was intact and full of refrigerant, but the problem was with the thermal expansion valve, which merely needed repair or replacement at a significantly lower cost than replacing the entire coil. I appreciated his troubleshooting; however, the process exposed errors from the technician referred by American Home Shield, whose incorrect assessment resulted in unnecessary expenses on our part.

In the end, we got the AC running thanks to our local technician, but I did have to pay out of pocket to resolve an issue that should have been addressed more efficiently and affordably.

As for my overall rating of American Home Shield's handling of the situation, I would give it a low score since they were unbending after realizing more was needed beyond their initial cash offer. It's in situations like these that more diligence is required in assessing the service providers assigned for repairs.

In all, while the issue finally got sorted, the initial missteps meant inconveniences along the way and unnecessary out-of-pocket expenses for us. Regarding future policies, it would be beneficial for American Home Shield to ensure accurate diagnostics from their service contractors to prevent the sort of problem we encountered.

For instance, when Climate Brothers came to address my air conditioning, it took a week for the repair appointment to happen. Although the technician was friendly, I'm still experiencing issues with my system. Moreover, a past issue with my stove lasted two months before it was resolved. While most problems eventually get fixed, it's not always a quick process.

I have found the company's customer service to be hit-or-miss. It's sometimes difficult to get someone on the phone, and the quality of technicians varies. On one occasion, an air conditioning technician spent considerable time and did a superb job but wasn't always available for return service.

Ultimately, I rate American Home Shield four out of five due to these inconsistencies but still consider them a viable option. While I wasn't reimbursed for parts I sourced myself in the past, the main benefit lies in coverage, even though patience might be needed for resolution.

The interaction with A Go Home Appliance Repair was okay, though they did have to reschedule a couple of times and initially the issue wasn't resolved on their first visit. Fortunately, they returned for a follow-up visit, which was provided free of charge. However, they are still waiting on parts to complete the repair, so for now, everything is not fully functioning.

Reflecting on my experience with American Home Shield, there's a specific incident that impacted my overall impression. I was charged a $125 service fee for a repair that wasn't covered, which caught me off guard. Initially, I felt it was unfair to be charged for something they didn't cover, but after some negotiations and expressing my dissatisfaction, I managed to get a refund. Yet, such hurdles detract from a seamless service experience.

I've had protection from American Home Shield for about a year and a half to two years. The realization to secure coverage arose when I moved into a new house. With appliances getting older and experiencing failures, I deemed it prudent to have some safeguard. This plan provides peace of mind, understanding that not all issues will be covered, yet having that insurance-like buffer is reassuring.

If anyone were to ask me about my recommendation, I'd say American Home Shield is worthwhile; however, ensure that the specific elements that need coverage are actually protected. Customer service is commendable, deserving a 4 out of 5, though slight setbacks impair the rating from perfect. Nonetheless, their process to schedule service and the amiable customer service made interactions generally pleasant.

Frustrated, I attempted to cancel my account. They offered to refund the service fee and encouraged me to stay, stating they valued my business. Yet, no refund has been received, and I haven't even gotten an email confirmation as promised. If I don't see a refund in the next few days, I will be calling again to cancel.

The experience left me feeling unheard, and I struggled to communicate effectively about my claims, as it seemed the representatives didn't fully grasp the issues I faced. Adding to the frustration was the language barrier with their customer service, which made resolving my situation even harder.

While their sales team had been quite impressive, ensuring my first encounter was positive, they have thus far failed to deliver any genuine benefit from the warranty I've paid for.

However, I've experienced ongoing frustrations with American Home Shield in the past. There have been instances where I've had questions remain unanswered, despite being promised callbacks that never happened. One significant case involved my furnace—they originally claimed they'd cover the cost around an issue with an attic frame removal, but later reneged once the work was completed and the company left my house painted differently. I've since been left to deal with the aftermath, and customer support hasn't addressed this lapse satisfactorily.

The HVAC situation exacerbated my frustration. Following a previous visit, incorrect wiring from the furnace repair led to the air conditioning failing. This required another service call, incurring an unnecessary fee due to the faulty initial repair—something I voiced to American Home Shield without a reasonable outcome. My ongoing concern now is whether repeated furnace issues will mean more unexpected costs due to improper repairs not initially addressed correctly. While speaking to their customer service, I struggled to convey these concerns effectively, which added to the mounting frustrations.

Currently, I'm hesitant about future dealings with American Home Shield given these persistent issues, and unless service quality and handling improve, I'll have to consider alternatives. My score for them now would be quite low, driven by these repeat instances of unaddressed concerns and overall dissatisfaction.

I refused to have the first company return, and American Home Shield assigned May Heating and Air for the second round. However, they hesitated to get involved, and the situation became a stressful back-and-forth mess with Customer Service, which compounded my frustration. Despite multiple calls and having my queries tirelessly dismissed, I eventually spoke to an escalations manager who informed me about a cash-out option. Based on this assurance, I hired another company to fix the issue on my own. To my dismay, American Home Shield backtracked on their promise, leaving me to cover the entire cost myself, which was very disappointing, especially as a loyal customer.

This wasn’t my first time escalating issues with them. It seems their tactic is to stall until customers resolve matters out of exasperation. Communicating with customer service was challenging, often requiring much repetition, and representatives were difficult to understand, adding to my impatience. Living for a month without air conditioning when it was over 100 degrees outside only heightened my dissatisfaction.

Overall, I've grown weary of their empty promises and inadequate service. Improvements are urgently needed in communication and consistency. If they pledge a service or reimbursement, they should stand by it—avoiding added expenses was why I trusted them in the first place. At this point, I'm exploring other warranty companies, as my confidence in American Home Shield has been thoroughly shaken.