American Home Shield Reviews

The second guy came out and he said the same thing. He packed up and left, and I waited a few more days. I saw on the app that there was a response back from the technician. The guy who sent in the claim said something about some type of leak. I don't know what the last guy said but AHS said they were just gonna replace the refrigerator.

A few days went by and I didn’t see anything on the app, so I called AHS, and the rep said they sent an email. It was an email set up for me to shop for another refrigerator through whatever program they had. So, I did. When I put the order in, it said the estimated delivery date is supposed to be next week. But it didn't give me a window or a time. So, the day before, I called American Home Shield and told them the estimated delivery date was supposed to be the next day. Days have passed already. The rep said they don't have anything on their end and that whoever was delivering this should call me. And that it usually takes 7 to 10 business days, but it didn't say that. We are on the second week and I still haven't gotten a call. I'm just waiting for them to give me a call and see when it's coming. The whole thing went out on Mother's Day and I still haven't gotten my refrigerator yet. That was a long time ago and I shouldn’t have to wait that long.

Despite a new compressor, they attempted to replace the motherboard with an incompatible one, finally suggesting a replacement without proper attempts to fix it. American Home Shield offered $600 as compensation, which was insufficient for a refrigerator valued at $3000. After considerable pressure, they increased it to $1000, leaving me highly dissatisfied.

Former claims with them, such as an air conditioner issue, were equally frustrating. Cabot Mechanical's handling resulted in damage, multiple visits, and additional expenses due to mismanagement and mismatched part replacements until another firm finally resolved it.

Overall, my dealings with American Home Shield over a year and a half have been negative. My experiences ranging from appliance repairs to inadequate compensation for a refrigerator suggest significant service quality issues. I’m now considering canceling my plan given the lack of higher-level support or satisfactory resolutions.

When their contractor came out, they managed to temporarily fix the issue, although there have been occasional problems since. It seems there's a blockage further down that slowly builds up, but at the moment, everything is functioning properly.

American Home Shield has generally been good to me, though who they send can impact how satisfied I am. There have been times when the initial technician was not the most competent, but eventually, the right person got the job done after I requested a second opinion.

Regarding customer service, it somewhat depends on the representative. I occasionally struggled with understanding accents, but mostly, communication was alright with careful listening.

As for the pricing, I find it on the high side, especially compared to other companies. The costs seem to increase each year, which makes it hard to justify without seeing consistent service improvements.

I'd rate my overall experience as a solid 4, bearing in mind the high cost and occasional difficulties with the company.

I had a clothes dryer claim and the unit is like 32 years old. It's a Maytag and one of its major components was broke. I told them to just cash me out and they said that if the part is made somewhere in the universe and they could get it installed by a technician, they couldn't cash me out. They could give me a cash-in-lieu, but it will just be for the cost of the part and the cost of the repairman coming to my house for the service call.

If you had an AC claim, they don't provide a portable AC unit or authorized coverage for a portable AC unit until your AC is back up and running. They ought to have a stipulation in there that if it's 115 degrees outside with 40% humidity and you're going to be dying that they'll authorize the repair people to bring out needed parts. We've got two different plans with American Home Shield. The other plan we have in addition to the one in San Antonio is the one in Gilbert, Arizona. It needed a hot water heater. It was gas and there's a flume. It goes up through the attic, through the crawlspace, and off the roof. They didn't cover the pan that goes underneath the hot water heater because we don't have the Magenta plan.

Another thing that happened with my AC unit is my thermostat. It's an LCD screen and it started getting lines and going gray, all cloudy, couldn't read the temperature. They said the thermostat isn't made anymore. The replacement for that thermostat isn't a four-wire thing, it's a five-wire thing so they'd have to come out and do like major renovation to get a 5th wire that plugs into the back of my thermostat. I went on eBay and bought a used part and popped it in. The thing works really sweet.

American Home Shield sent Capital Cooling, who diagnosed a bad PCB, attributing it to a power surge—though I disagreed with this cause. They quoted a seemingly arbitrary $1000 with no breakdown of costs. Unhappy with this, I contacted American Home Shield who then sent another company. They also found the PCB faulty but blamed age and other deposits. This second company didn’t follow up with an estimate either.

Frustrated by the lack of resolution, I had to hire an external company myself for immediate relief. They confirmed the PCB issue and provided a temporary fix by bypassing it, all at a few hundred dollars less with a detailed cost breakdown, unlike what I experienced through American Home Shield's contractors.

While I've generally had positive experiences with American Home Shield over the years and appreciate their attempts to assist, this situation stands out. More often than not, the issues seem to stem from the external contractors rather than the service itself. Despite these hiccups, I'd rate my overall experience with American Home Shield a 4 out of 5. They do try to resolve issues, but this incident highlighted certain areas needing improvement, particularly the choice and follow-up of the contractors they use.

While American Home Shield certainly has areas for improvement, especially in thoroughly understanding their coverage and better informing their customer service team, my initial experience was consistent, and communication—even during disputes—remained clear and ongoing. While dealing with American Home Shield, I encountered some inefficiencies in the responsiveness and consistency of contractor information vs. policy literature. Their customer service personnel were mostly accommodating, and although on one occasion the wait time was longer than expected, the overall experience featured engagement from informed representatives who ultimately reconciled discrepancies when pointed out by referencing policy coverage details.

Back and forth communication they determined dry wall was putting pressure on T fitting of the washout and that caused the T fitting to break and hence the leak. He determined this is not a normal wear and tear just because his boss told him on the other side looking at grainy pictures. I kept saying it is a manufacturing defect but the young kid determined that it was because of dry wall since his boss told him over phone, who had no idea what was going on at the site. He then called the American adjuster and told them this is not normal wear and tear (acted judge and jury) himself and lied and told them he spent 1.5 hrs first visit, 1.5 hrs second visit and both of them determined that I have to pay $675 to fix the leak and insurance will not cover because this is not normal wear and tear.

I did talk to the American Home Shield adjuster who was of no help. It was clear the IRH and the adjuster both were looking for a reason to not cover the repair. I was ready to pay for the repair that moment as I wanted the leak to stop but the inexperienced plumber was not ready to fix and said he would come back at a later date, can't believe a professional plumber would do that, he clearly wouldnt know how to fix such a leak as it was in a tight spot. I am in construction myself, and we build single family and town homes, so I am not somebody who doesn't understand. I called my master plumber up and he dropped everything and rushed to my home an hour away. He looked at the leak and said this is clearly a manufacturing defect of the washout T and drywall putting pressure is not a thing, especially at the joint, T flanges are very strong and doesn't normally break. He changed the T and fixed the leak.

Do not use any of these companies American Home Shield and IRH Plumbing in Austin. Please and please save on premium, put the money in a bank and use the saved premium to pay for the repairs when you need it the most, and spend with somebody who is A+ rated locally. Use this website or Yelp to find top rated Plumbers in your area. I am so disappointed and disheartened with American Home Shield who are scamming the customers when you need them. They are finding ways to not spend money to address your problems. They use third rated or no rated technicians in the area to play hand in glove with them to scam the most sincere customers. Otherwise, why are not they contracting to top rated technicians in the area for repair.

While not entirely convinced, my overall experience was a balance of past satisfactory outcomes and recent unfavorable interactions. Though I wouldn’t overly praise them outright, some points, especially about varied service quality, are worth sharing. American Home Shield serves its purpose but definitely has room for growth in service consistency.

That said, there have been a couple of instances where, despite having a contract, I couldn't get appliances fixed. The cumbersome process of potentially sourcing an outside repair person is still pending and quite challenging. It would be beneficial if they provided a bit more flexibility in these situations, allowing consumers to address issues effectively on their own terms.

I wasn't home during their visit; my daughter was there instead since I was overseas. She was told that once the countertop is moved, they'd come back out. This situation is a bit frustrating because the machine was fixed without such drastic action previously, indicating an inconsistency in service. There's a strong reluctance on my end to deal with the company again given this encounter.

The lengthy process also included frustrating encounters with service providers. At one point, a technician dismissed my dishwasher concerns and refused to check my washer and dryer without speaking to a male in the household—a discomforting and outdated approach. Once complaints were escalated, resolution was found, but it necessitated heavy persistence and repeated explanations.

What should have been a straightforward service turned into a time-consuming ordeal with many communication failings. The allure of financial incentives couldn’t obscure the hassle I endured, which greatly overshadowed any initial excitement about signing up. This experience led to regret and a sense of being misled, driven more by promotional lures than by solid, dependable service offerings.

The whole ordeal was compounded by communication failures with American Home Shield's customer service, which seems to operate from various countries with representatives either unable to grasp the issue or outright hanging up on me. This has been going on for two months now, and my fan has not been fixed. I've talked to probably about six different people and they all said they don't fix outside fans. But we're not talking about an outside fan. Despite several assurances, nothing from American Home Shield resulted in the repair of my fan. The cycle of miscommunication and inaction has been thoroughly taxing. This distressing experience leaves me questioning the value of continuing with American Home Shield's service at all.

This was not the first instance I'd had to struggle with their unwillingness to cover repairs. When I had a previous problem with my air conditioner's capacitor, they initially refused to cover it too and it took me eight phone calls to finally get it resolved. Their response was often dismissive, ignoring essential policy provisions, such as the case with the 100-foot snake. They consistently seemed to bypass providing the necessary support unless significant effort was made from my side, and this made every interaction a battle.

Sears was supposed to come out for the pump on my washing machine and I took off work for one day. But they never came out. They said they cancelled because they didn't have time. I spent the whole day waiting for them, and then, they got pushed to the following week. I took another day off work, and again they didn't show up.

Ultimately, my confusion over service providers highlighted American Home Shield's lack of organization. Furthermore, their customer service was disappointing, with inconsistent responses and unproductive back-and-forth, leaving me with no avenue of resolution without stress and wasted effort. I will recommend cancelling with that company because it's been terrible dealing with them. It's the stress involved with trying to get it fixed, the waiting. I often warn my acquaintances against choosing American Home Shield as the benefits promised by the policy failed to align with my astonishingly time-consuming and frustrating experiences.

The assigned contractor, JNG Services, performed relatively well. They contacted me promptly to schedule an appointment. Matt from JNG reached out, and their team arrived and effectively diagnosed and resolved the problematic module affects both heating and cooling systems.

I rate my general experience positively, though there's room for improvement. While certain contractors provided decent service, there were disappointments too. Past heating repairs involved a contractor whose repeated visits with refurbished parts left us without heat for almost six weeks. Also, sending plumbers unfamiliar with well systems led to further troubles, like flooding due to a lack of expertise. At times with pool equipment, the service was equally lacking, where workers not knowledgeable in pool maintenance caused additional issues instead of resolving them.

In terms of their website, it’s functional for most tasks, but talking directly with someone for specific issues remains my preference given that certain dropdown options are limited. Pricing seems higher compared to others, yet my experiences support an acceptable value considering American Home Shield generally resolves situations satisfactorily.

Overall, while not all contractor experiences were satisfactory, I've appreciated the assistance received for the various issues in our aged home and have even recommended it to family members moving into new homes, underscoring my ongoing endorsement of their service.

Further complicating matters, the situation escalated when Aaron's Plumbing unnecessarily shut off the water in my guest bathroom. I called and asked them why they did that and they said they didn’t want water running all over the place. But water was not running all over the place when they came out here. The request was to fix the drip and a slow drain in the guest bathroom and to fix the drip in the master bathroom.

Despite their previous claim of involving only a drip, they returned four weeks later with inadequate repairs. Their attempts to fix the valve introduced a new problem, resulting in a lack of hot water. Eventually, after numerous no-shows from others like Waterworks and resolving nothing over months, American Home Shield dispatched Patel's Plumbing, who identified and blamed previous poor repairs for erosion and insufficiently flowing water.

Frustrated with the repeated failures, I escalated the matter to an attorney, spurring a brief engagement from American Home Shield. Between this and discussions with various vendors, I've lost confidence in American Home Shield, which promised solutions and delivered mishandled results, culminating in inexplicably high water bills due to unresolved leaks and inefficiencies.

For anyone evaluating a home warranty service, my journey with American Home Shield has highlighted critical issues with responsiveness and thoroughness, pushing me to consider alternate solutions and legal counsel to resolve matters brought on by what started as a minor home repair. I would not recommend them at all.

My experiences with American Home Shield over several claims have been positive, except for a less satisfactory contractor when dealing with another dishwasher issue. Thankfully, the service specialists have consistently impressed me with their professionalism.

The claims process is straightforward. I often call, and the response has been excellent. It generally takes less than 24 hours to get in touch and schedule an appointment. This promptness was especially appreciated when our air conditioning stopped working soon after moving in.

From a customer service perspective, they’ve generally been very helpful, although there were some initial communication hiccups. I’d recommend them to others, as I did when a friend recently bought a home.

Additionally, in seeking the best value, I found American Home Shield competitively priced with useful online tools easy to navigate. My overall experience has been great, making me a satisfied customer.

Another facet of my experience involved a problem with my dishwasher. American Home Shield sent someone from Sears to address it, but complications arose. The representative from Sears claimed it wasn’t a dishwasher issue but a plumbing one. Since Pipe Pals was scheduled to return for other tasks, they resolved the dishwasher problem incidentally while replacing a kitchen faucet. Pleased with Pipe Pals, I've turned to them multiple times for plumbing needs—I find them to be professional and thorough.

My interaction with Sears, however, was frustrating. Their communication was detached, with no direct contact numbers for repairmen, leading to a lack of real-time interaction. My initial attempt to liaise with them ended poorly. The Sears repairman left without notice, inaccurately reporting that I declined service, which was distressing as it prolonged problem resolution with my tenant at the rental property.

American Home Shield, although convenient for arranging services when I'm unavailable, often fails to meet expectations with appliance replacements like my persistent Samsung refrigerator issue. The repair approach feels like a stop-gap solution rather than a real fix, which is disappointing given the service fees.

Customer service is generally responsive at the initial stage but becomes challenging when dealing with ongoing issues. The program feels more worthwhile for quick, standalone fixes rather than comprehensive problem resolution. The membership feels disproportionate to the coverage and out-of-pocket expenses often required.

In terms of convenience, the online platform is user-friendly and efficient—a significant advantage when initiating service requests. Nonetheless, considering the cost of the membership and limit of service results, I’d lean towards doubting its value for regular, significant household repairs unless constant minor repairs are needed.

I've been with American Home Shield for about six months now. Should a friend or family member seek my recommendation, I'd certainly advocate for their service. Although fixing the cooktop wasn't straightforward, perseverance paid off. My interactions were all managed online, and I found their website user-friendly with no notable issues.

If I had to rate my experience, while the waiting period was troubling, I'd say the economic benefit was significant—saving so much compared to handling the repair independently. American Home Shield took the claim promptly, and they only required a $450 charge for freon. Even though waiting was the main concern, I was especially thankful as I have a family member with special needs at home, making the month-long wait concerning. If someone asks me about American Home Shield, I'd tell them it's cost-effective but to be prepared to wait for service completion.

Eventually, after expressing my concerns to American Home Shield and requesting a different contractor, the original one unexpectedly showed up to complete the installation. While the final outcome was satisfactory with the spa working properly, I was frustrated by the lack of communication from the contractor’s end. American Home Shield’s support was somewhat helpful, but I felt there should be better oversight over their subcontractors.

Brick Street Plumbing insisted on cash payment, which raised concerns, especially since I couldn't get a clear invoice from either them or American Home Shield. Multiple calls felt like I was on an endless loop between the two, which was unnerving. Eventually, I ended up hiring Constellation Energy, who resolved everything smoothly for about $2000, including necessary permits.

This drawn-out ordeal was incredibly frustrating. Despite promising better coverage, American Home Shield proposed a reimbursement of only about $396 for an incident where replacement costs were clearly much higher. I'm genuinely reconsidering my relationship with them, given the push to use specific, problematic contractors, and an unsatisfying resolution. Their online service is straightforward, but post-service follow-ups have been lacking, hindering any positive recommendation from me.

In a separate incident with my air conditioner last year, I encountered further disappointment. The service provider submitted false information, which led me to pay for repairs out of my own pocket. Notably, this provider also had a slew of negative ratings. Despite my multiple attempts to escalate the issue within American Home Shield, they processed claims based on inaccurate information, and I received minimal reimbursement for my expenses.

My coverage with them initially came with my house purchase, and I renewed after one year due to prior satisfactory experiences. My overarching sentiment towards American Home Shield is that their service can be somewhat inconsistent and sometimes frustrating. However, with the right service provider, it can also be efficient.

Despite informing them about the unfixed timer, and subsequently facing a recurring heating problem in February, I never received adequate follow-up service. They had a technician acknowledge the necessity for a part, yet from February until I decided to cancel about three weeks ago, my dryer remained unfixed. After spending about $200 on service fees and consistent monthly dues without resolution, I ended up purchasing a new dryer myself. Their attempt to retain me by offering discounts wasn’t convincing enough. Moving forward, I've decided to part ways with American Home Shield as their services fell short of my expectations.

I've been a customer of American Home Shield for many years. While their repair service can be quick and efficient, as evidenced by past experiences where Prodigy has swiftly fixed my appliances, the rising costs are concerning. My bill recently increased more than I expected, reaching over $200, which is more than my house insurance.

One aspect I appreciate is the ability to call them for repairs when needed. Yet, they could improve by allowing customers to choose specific technicians they've worked with before. For example, I prefer Prodigy's service because their technician is familiar with my appliances and consistently does a great job. Unfortunately, the current system often assigns different technicians, requiring additional steps to request the one I trust. Although I've been with American Home Shield for over two decades, I believe long-term customers should receive loyalty benefits, such as stable pricing or some form of discount. Despite my mixed feelings about the cost, when it comes to getting things fixed, they respond promptly, which I value.

In terms of customer support, I felt as though my concerns were being handled via a script, with little room for understanding or resolution customization. Even after I was accoladed for my long tenure as a customer, the service especially around air conditioning repairs seemed subpar. On the other hand, my experiences with plumbing repairs through them have been timely and well-handled.

The air conditioning service I received was incomplete. The technician left without fixing the problem and didn't even leave me with a working fan or the heat on. It’s becoming urgent because it's expected to hit 90 degrees soon. It’s been over a week since they came out, and there's been no resolution. The technician mentioned something about not finding a leak but needing more freon, and he sent pictures of my unit to his boss. He promised to return, but I haven't heard back.

At 76, dealing with this has been harder. While I would have once recommended American Home Shield strongly, their communication has disappointed me. It feels like I’m in the dark about what’s happening. They need to keep customers informed about what's going on. This lack of communication leaves me in limbo.

If someone were to ask me about American Home Shield now, I’d say at one time they were reliable, but given this situation, I’m left uncertain due to their recent drop in service quality. It’s really about getting better communication from them to feel secure about their end of the bargain.

Despite these hurdles, after escalating the matter, American Home Shield reassigned the job to Select Electrical, who responded promptly and reassured me they would handle the table movement without issue. This turnaround gave me hope for resolution. Rating my overall experience, I'm reluctant to give a perfect score. While American Home Shield attempted to assist within their constraints, their partner company, ARGO, was lacking in communication and service fulfillment. I'd rate them a 4 for their willingness to try and resolve the problem eventually.

American Home Shield stands out amongst home warranty companies I've used before in terms of offering consistency and reliability. Still, they, like others, increased fees significantly after the initial term. Overall, despite some hits and misses, American Home Shield has been the best compared to other contracts I've held. A significant communication gap persists in customer service interactions due to language barriers, which could be frustrating to navigate.

Another instance involved a significant plumbing issue. They called a plumber who, rather than addressing the leak, incorrectly attributed the problem to tree roots without inspecting further. After a parade of professionals, including a city intervention, it was resolved that there was a break in the line. Had it not been for the city's involvement, we might have faced major expenses. However, American Home Shield defaulted to denying our claim based on the plumber’s initial and erroneous assertion, dismissing our evidence altogether.

Time and time again, the service providers they dispatch seem to be scraping the bottom of the barrel. If friends or family inquire about my experiences, I would tell them American Home Shield is frankly a waste of money and their service approach almost a scam.

When my ceiling fan stopped working, I went through their online portal, which was really user-friendly, to get someone out for repairs. They sent a contractor, City First Electric, who tried to convince me that I needed a new ceiling fan, insisting mine was old and that the receiver needed replacement. I disputed the claim when they falsely noted that my remote control wasn’t the original. After providing proof, American Home Shield approved the claim, but the experience left me wary.

Overall, dealing with them involves a lot of persistence. There's often back and forth to get issues covered, almost like they're trying to evade responsibility. Contractors they send aren't always reliable; for instance, they once "Mickey Moused" the wiring in my heating system, which later caused issues with my air conditioning. Their initial denial of a roof claim due to "improper installation" by prior handlers was another setback, although my home insurance eventually covered that repair.

Despite these challenges, I do recommend home warranties as they help with unexpected expenses, but I always share my experiences honestly. While I've rated my customer service interactions a 4, their coverage remains at a 2.5 due to the hoops one must go through for service. On the upside, their website tools rate highly, making interactions simpler.

In summary, the key to American Home Shield experiences is relentless persistence. They'll eventually cover issues, though navigating their service can be a bit of a journey.

Lambasio, the contracting company that came out, was fantastic. I've had them visit multiple times over the years, and they are always punctual, polite, and efficient, completing repairs quickly. Given my long-standing positive experience with them, I was insistent on having them return rather than another provider I had a previous issue with.

After the repair, everything functioned perfectly without more problems. My dealings with American Home Shield haven't been all perfect—years ago, I did face an issue when I was double-charged. It took several phone calls over a few days to resolve, but they eventually refunded me, though I did have trouble understanding some representatives due to their accents.

Despite this minor hiccup, I’m very satisfied with the overall service quality. Their response time is swift, as they coordinate well with the contracted companies seamlessly right after you submit a service request. The pricing, although it has increased over the years, remains reasonable considering the coverage and the speed at which issues are resolved. When people say something broke in their house, I tell them to buy a home warranty. I got mine when I bought my house and I've never been sorry. I've often recommended American Home Shield to friends and family, advocating the peace of mind a home warranty offers, particularly with a company known for such courteous and efficient service.

When I contacted American Home Shield, they explained that since there was no "mechanical failure," they couldn't provide a solution for the incorrect installation that caused the flickering. It was frustrating because I wanted to prevent a possible fire, but was told multiple times that nothing could be done until a failure occurred.

Additionally, while I’ve been with American Home Shield since 2013, the escalating costs have been concerning. Monthly fees have risen from $54 to $100, and service charges have increased from $50 to $125. It rose too quickly and continues to rise. I did not see an increase in service or quality or covered items to match the increase in the monthly service or the trip charge. Not to mention, I’ve had several issues with the vendors they contract, leading to delays and additional trips for resolutions.

For customer service, it feels like my concerns need to be 'escalated', but I often hit a wall of scripted responses. Getting to talk with decision-makers is a daunting task, and at times, I feel exhausted trying to resolve issues. When the person on the phone keeps repeating the script and I need to speak with someone who is a decision-maker, I find it very difficult to get to that next level. It is a ridiculous amount of conversation that has to happen to get that done.

American Home Shield's customer service is doing the best that they can, but they need to be able to elevate it with a little bit more freedom. And it doesn't matter if there's a woman's voice on the end of the phone calling as a client or a man's voice on the end of the phone, because sometimes, I wonder if it’s because I'm a woman. I have my contract in front of me, and I have just agreed that this is a covered thing, yet I can't get it elevated, and I can't talk to someone else, and I don't understand that.

Overall, while the coverage sounds great on paper, practical experiences have been less than ideal, scoring a 2.5. I’d advise others to perhaps shop around or save the equivalent in a bank, given the costs and the coverage challenges. It's been an exhausting journey, seeking better adaptability from customer representatives at American Home Shield.

To sum up, while All City Appliance resolved the washing machine issue efficiently, the delay with Sears and the oven part has been a hassle. For the most part, I've been satisfied but American Home Shield needs to check with Sears to see what's going on with my oven.

I feel satisfied with the repair experience. I’ve had American Home Shield protection for about 20 years now, and the service resolves issues effectively.

However, previous experiences with customer service were challenging as it took effort to get the answers I needed, but this was about five years ago. I’d rate customer service a 3 based on those interactions. As for the overall coverage and the ability to submit claims with the assumption of being covered, I am optimistic and rate it highly with a 5.

While the price has increased each year, and I’m unsure of its competitiveness, I consider it fair, rating it a 4. The website’s ease earns it a top score, since I was able to navigate it easily.

I attempted to unclog it myself using just the standard Walmart air unclogger. But it couldn't reach it. I tried pretty much everything I could. Once we realized it was gonna take a little more manpower, I filed a claim and got a plumber over here.

They came in, and tried their very basic stuff. And eventually, they had to go down into the basement and take the pipe apart to get to the clog. It was way beyond there. And then, they reinstalled it.

But they put a little doohickey on its end, which you can take off just to access that portion of the pipe a little more easily. That's nice, and it's working stellar now. And if it's a problem again, I can just pop that little cap off and just do it myself without going through the hassle.

We usually don't file a claim unless things really explode. So it's just a really good backup to have. I was very happy, and we've been very satisfied with their program. It's good to have.

Arranging for the service was straightforward. I set up the request via a phone call to their customer service, which was exceptionally smooth. On the whole, I would rate their service quite highly. I'm a member of that group that complains all the time out there about American Home Shield. But we honestly have never had an issue with them in all the years that we've had the service.

We signed up with American Home Shield because we've had nothing short of a positive experience. Even my daughter had good outcomes, which played a part in our decision. There seem to be a lot of negative comments around, but we haven't encountered any difficulties. Perhaps being polite in interactions might help. Overall, our journey with American Home Shield has been positive.

The technicians from Colorado Plumbing & Heating were exceptional. It was the second time they had been to our home—the first was to address an issue with our refrigerator’s water line about a year or two ago. These technicians were incredibly transparent, straightforward to communicate with, and right on schedule. I was so impressed by their professionalism that I held on to their business card for any future needs outside our home warranty coverage.

Our entire experience with American Home Shield was seamless. Their contractor addressed our claim quickly and efficiently, coming out within a day or two of our call. I was relieved by the timeliness and professionalism of the technicians they sent, and I wouldn't hesitate to reach out to them again for other services.

Initially, the claim process felt smooth. I was with the technician when he got approval over the phone for a fan equivalent to mine, with the suggested reimbursement being around $500 to $600. However, later on, I was informed that American Home Shield revised their authorization amount down to $200, which led me to end up with a lower-quality replacement fan without a remote control, unlike the original.

Contacting American Home Shield representatives was straightforward. They usually picked up after a short hold time, and while their representatives were generally helpful, there were times when I needed to call back to resolve outstanding issues — they were responsive but sometimes the outcome wasn't fully resolved.

Dealing with larger repairs, however, like when my AC failed in sweltering summer heat and during water heater malfunctions, painted a different picture. The urgency and service quality felt lacking, taking close to three weeks without concrete steps or timelines from American Home Shield. Given this pattern, I found myself needing extra funds on hand to handle significant repairs independently.

All in all, I see American Home Shield as beneficial for smaller, routine claims. In terms of value, I'd place them around a 2.5 to 3.0 out of 5, based mostly on my experiences. Although having professionals dispatched is convenient, my A/C tribulations left a lot to be desired, reflecting a gap in urgency and care for critical situations.

The aspect I appreciated most was their ability to connect me with vetted professionals for repairs. However, if presented with a better provider and more reliable service for large claims at arguably a slightly higher rate, I’d definitely consider switching.

Unfortunately, my overall experience with American Home Shield has been mixed. The customer service itself isn't poor, but the six-week turnaround time for fixing my air conditioner was exasperating. This delay resulted from the initial company, Pleasant Valley, which didn't adequately resolve the issue. They came before Fixit, and the work they did was questionable because it required someone else to rectify it.

I've been with American Home Shield for over 20 years, and while they've always responded by sending someone out, it's frustrating that I can't choose my own technicians - I’d prefer to call the trusted professionals I know can do the job right the first time. Ideally, I would have control over selecting my service provider rather than dealing with American Home Shield’s assigned technicians. This pattern of repeated visits to fix the same problem adds unnecessary hassles.

It's a tough sale to recommend them due to these inconveniences. Although they eventually solve the problems, it's hard to ignore the repeated visits needed to get things right.

When Service One Air finally arrived, they quickly and efficiently got the AC unit up and running again. The delay was primarily due to the busy schedule typically seen at this time of year. Since the repair, I have not experienced any further problems.

In terms of cost, I felt that American Home Shield offered a decent value. While it wasn't outstanding, it wasn't overly expensive either. Overall, I'd say my experience was average, and I'd rate them 3 out of 5 for their service and value. I’d give them a 4 for the ease of using their system.

My most recent interaction was due to a leaky AC where the drip pan would have water in it. I decided to call in my claim, and the representative assisting me was a little hard to understand, but she was okay. A technician arrived soon after but unfortunately, he didn't resolve the issue. He didn't know any more than I knew and he was lacking in customer service skills. I told American Home Shield about that.

The second technician managed to fix the problem and discovered another issue the first one missed. He had to put in another ticket and another crew was scheduled to come out Friday before last. The third guy leveled the drain pan.

I'm pleased to report that everything is currently functioning fine. Nevertheless, the overall experience leaves me rating American Home Shield at a 3 out of 5. I firmly believe they need to follow up with their workers 'cause when I call in and make a service request, sometimes it takes too long. Plus, I've encountered instances where technicians didn't notify me before they came out, leading to unnecessary inconveniences. I happened to come home early one day and the guy was sitting in front of my house.

For a more satisfactory service, such improvements could meaningfully elevate my experience with American Home Shield.

I called back a bit over a week into it and they came back and told me that they took pictures. They again told me that they were gonna submit a request for the parts and I waited for that as well, but it turned out that they never ordered the parts. They had to come out a third time with a different technician and that technician told me, "I know what your problem is. I have to submit a request for the parts." I told him, “Every single time they come out, they tell me that they're ordering the parts. And I receive a text that the parts have been ordered. But then when a technician comes out, there are no parts.” Finally, the issue with repeated parts order promises finally saw resolution on the fourth visit when the technician came with the right parts and fixed the refrigerator.

I've had American Home Shield for five years, keeping it mainly because they give me peace of mind knowing my appliances, like my fridge, washer, and AC, are gonna get serviced when they break. I know that I have someone that can come out and resolve the problem. However, I didn't know it takes that long. The incident with my refrigerator felt like I was being given the runaround. I was going back and forth with LA Appliance and then calling Home Shield and telling them, "Hey, they haven't called me. They haven't come out. It's been so long."

While American Home Shield wasn't directly responsible for the delay, it reflected poorly on the whole process. Although my refrigerator was eventually repaired, the effort and follow-up required on my part were excessive.

Setting up the appointment online was straightforward, and I found the system easy to use, which I would rate a 5 for convenience and accessibility. Both the quality of the repair and the customer service met my expectations. Despite a minor hiccup in pricing, which made me lean more towards a rating of 4 over a 5, I’m inclined to recommend American Home Shield's comprehensive service based on my satisfactory experience.

Another thing is when they send somebody out to fix the same item multiple times, I wish they had a better process in place for replacement when they try to do something multiple times. I’ve faced multiple instances with my air conditioning where short-term fixes leave me without air conditioning for extended periods. It’s frustrating to endure multiple attempts without a permanent solution, especially when the fix doesn’t hold. It's as if we're putting on band-aids instead of addressing the root cause. Despite these concerns, I would rate American Home Shield around a 4. Enhancements in contractor reliability and revising their replacement process will truly elevate the service, making it easier for users like me.

Also, I've had other claims in the past, which involved the garage door opener, garbage disposal, and oven. The overall experience, including the technicians they send out and the claim process itself, has been positive. Everything went according to plan without any issues. I feel confident recommending their services.

I was satisfied with the technician letting us know the same thing that our friend told us that we need a new HVAC and American Home Shield did help us out by fixing our malfunctioning thermostat. Although I once had a less favorable impression years ago, it seems they've improved. I also downloaded their app, which has been helpful.

While I would recommend American Home Shield based on these experiences, we did encounter an issue with a brand-new dishwasher. It stopped working because it was not made right. The handle that goes around and around at the bottom is too close to the shelf. There's only one shelf and there's no place to put it higher. It was defective, but I wondered if they could fix it in some kind of way and American Home Shield said no. I opted to replace the dishwasher without contacting the manufacturer.

Overall, my experience with American Home Shield was quite positive, and I would tell friends and family that I'm satisfied, particularly with their service and support.

When the technician came to fix the appliances, they were professional and punctual, which was a relief. The only downside was that it took a considerable amount of time to obtain the necessary parts, causing a delay in completion. Despite this, the overall process went smoothly.

However, my last experience wasn't without its issues. Though the customer service process was mainly automated, it was alright. When the technician came to my home, the interaction was okay, but the repairs did take longer to complete than expected.

My experiences haven't been perfect, but satisfactory—the plans are good, and the service is generally alright. Their payment options work well for me too. Overall, I would rate my experience as a 3 out of 5.

My most recent experience was with my refrigerator, and I found the repair service to be seamless. The technician was fantastic, having previously handled both my stove and dryer with aplomb. The company consistently ensures skilled professionals come out, even fixing issues created by previously hired services. American Home Shield's particular focus on streamlining repairs for home appliances impresses me, and I've recommended them to friends, underpinning my trust in their offerings.

I'm slightly impatient, waiting for the refund for the refrigerator that needs replacing. Nevertheless, knowing the process may take a little while, I'm not overly concerned. Despite this small hiccup, I've had no reservations about praising the support and expertise consistently provided by American Home Shield's team.

The contractor was professional and informative, explaining that the gaskets in our 20-year-old toilets needed replacing, which he promptly took care of. I appreciate having comprehensive coverage from American Home Shield, as they take care of a wide range of home repairs, from pool pumps to plumbing and electrical issues.

While I've generally had positive experiences with American Home Shield, there is room for improvement, particularly in rural areas. My past experience with coverage for my mom's rural home taught me that there were limited local contractors, leading to significant delays in service.

In terms of value, I find their prices to be increasing, but the coverage and service quality make it worthwhile. My overall interactions with American Home Shield have been positive, and I would recommend them to friends and family.

Generally, I initiate contact with American Home Shield through their app for service requests, though I call them on occasion. Despite this ease of access, I'm not confident in recommending their warranty services to others, as I feel like I'm not receiving the full coverage I'm paying for.

While the app navigation is user-friendly, my overall rating falls to a 1 due to unresolved issues and unsatisfactory services.

However, my experience with AHS has been quite inconsistent. While the technician that handled my dryer issue was professional and efficient, other repairs, particularly concerning a persistent leak from my upstairs shower into my kitchen, have been less satisfying. AHS didn't cover the resultant drywall damage, which I found disappointing. At one point, when investigating the so-called repaired leaks, I discovered old cobwebs around unrepaired areas and even a towel wrap—a clear sign of unresolved issues.

My experiences varied, with some technicians doing a commendable job and others less so. For instance, dealing with my detached garage doors took multiple visits before they finally secured a reliable fix. I even sought to directly hire a contractor and be reimbursed, which was denied. Though AHS emphasizes local services, the effectiveness and expertise can vary greatly.

Looking at the overall service, the general pricing seems to reflect current market trends. Nonetheless, understanding the root causes of ongoing issues requires repeated service calls, adding to my inconvenience and further expenses. Despite being a member for years—during which AHS has provided a mix of adequate and frustrating service—I'm prompted always to hope for consistency in their repair solutions.

The customer service I've encountered has its pros and cons. Generally, there is a noticeable delay in service delivery which I find frustrating. While the technicians themselves, like those who examined my air conditioner, are professional, the compensation from American Home Shield seems inadequate, especially given my years of commitment to their service.

One area where they could improve is honoring their contract as it is without alterations. It often seems like there’s a lack of clarity and consistency in communication when discussing contract details. Given these experiences, I would not rate them highly nor recommend them to friends, leaning towards the lower end of satisfaction in my evaluations.

This was my first claim under this new policy, and it coincided with other responsibilities, as I'm the property owner with tenants. The technician didn't inform me about the cockroach situation, and without that information, I was at a loss since it was not considered normal wear and tear. American Home Shield's stance is clear—they cannot cover it due to an infestation being the cause.

Despite the diagnosis, no repair or action was taken, though they did offer a refund of the service fee as a courtesy. At the moment, I would rate my experience with American Home Shield in the middle.

Recently, I faced an issue with my refrigerator's ice maker. It wasn't working and when I try to fix the issue, it doesn't last. It would revert to the same problem with the ice maker leaking. I submitted a service request and the assigned repair company managed to fix it, though communication was challenging due to a language barrier with the technician. I tried explaining the problem and how I have previously fixed the issue. I also saw what he did, which is what I have done and I said, "I want to fix it permanently." He just kept saying, "I fixed it." At this point, there's uncertainty whether the fix is permanent, as it's taken weeks in the past for the issues to recur. This experience highlighted the importance of clear communication in resolving technical problems.

While my overall experience with American Home Shield has been positive, costs being a main drawback might prompt me to suggest seeking more affordable alternatives if they're available.

One thing I really like about American Home Shield is the affordability of their premium, especially considering how costly home insurance can be. Although their main office is quite far from where I live, they efficiently coordinate with local contractors to ensure the work gets done. I haven't had any major issues with them, so they’re alright by me. In terms of star rating, I'd give them a 5.

More recently, I've been facing a similar issue with my dryer. After it broke down three weeks ago, American Home Shield's process has been painfully slow, with multiple delays in receiving parts and rescheduling repair appointments without clear communication. I've been left waiting and cannot cancel my plan because the repair is still pending.

While I haven't had issues with plumbing services—they've consistently sent reliable service providers—the ongoing problems with appliance repairs have been significant. The company's inability to honor contract terms concerning prompt replacements or repairs led me to decide that I would not recommend American Home Shield to anyone.

I was informed that the vendor should have contacted me within a certain timeframe, but almost a week went by with no communication from either party. When I called customer service again, they reassigned the claim to Rainey Appliance Repair, which promptly responded. The repair was scheduled for Friday, where the professional fixed my dryer effectively and even went the extra mile to clean it, something Ultimate Appliance hadn't done. If I have a choice, I would much rather have him again or that company again. While Rainey Appliance Repair impressed me with their service, the same can't be said for American Home Shield or their originally assigned vendor. Their failure to track vendor performance and communicate effectively was a significant drawback. As of now, I'm not likely to recommend their services.

When I reach out to American Home Shield, I usually contact them by phone. I find their customer support impressive as I rarely have lengthy hold times. Their prompt response is reassuring. However, while I appreciate their monthly service charges, I do have a concern. Every visit incurs a cost of about $125 to $127, regardless of whether they just come for a diagnosis or are able to proceed with repairs immediately. This practice sometimes feels hard on the pocket, especially when a diagnosis is the only outcome during a visit.

A quick resolution is necessary since both my oven and dishwasher are now down, and American has shown responsiveness by not charging me for repeated services until the issue is fully resolved. While I wish the coverage was broader for the price I pay—especially for electronics—my current plan adequately covers most essentials. The online tools are user-friendly, and in terms of customer service, I’m quite satisfied. They have their own approved vendors so I trust that they have qualified vendors and they have been able to take care of things.

One thing I appreciate about American Home Shield is the online service setup. We requested the repair online, which makes things convenient, although the timeliness could be improved. We had taken a break from using their services when the costs increased, but after negotiating, the price turned out to be more reasonable, which motivated us to come back.

The technicians they dispatch are generally capable and thorough. For instance, I've encountered plumbing issues multiple times, and they've been proactive. There was a particular issue where parts provided by a third-party company didn't resolve a faucet problem. In that instance, American Home Shield stepped in to purchase a new faucet for nearly $400, showcasing their commitment to solving the problem. Although I briefly experimented with a different home warranty provider here in Alabama, I quickly returned to American Home Shield, even though they might be a bit pricier. The reason was clear: the superior service at American Home Shield outweighed the additional cost.

He told me what was wrong with the AC and said that somebody would call me to let me know, "I had to order a part." The company said the part was supposed to be in within five days after I pay the first down payment. I had to pay $1100 for the part. I couldn't understand why I had to pay that much and I have AHS. The lady explained to me because it was the refrigerant that has to go on the AC, refrigerant, and other stuff. I had to put out more money to get the AC fixed. But the service was okay.

When I finally communicated my needs correctly, their contractors did come through efficiently. All Appliance Parts, LLC, was diligent and polite during the repair process. They professionally documented their findings and took pictures. They expressed concern about some assembly-related glitches with a specialist LED light fixture which they researched further. However, despite having the necessary parts later for the microwave, due to American Home Shield's policy, all repairs had to be scheduled only when every part arrived to avoid incurring the service's travel costs twice.

The wait was somewhat prolonged for subsequent parts, although this didn't affect me severely since I was out of town. Upon my return, all appliances worked perfectly. Even with a certain degree of patience needed for it, everything resumed functionality without added complications.

Reflecting on my journey, I’d most likely present American Home Shield as advantageous for those who may be less hands-on or particularly busy. It's crucial to prepare for a neon sign that reads: “Here be bureaucracy dragons,” indicating slow waves before resolution in some situations.

Customer service performed adequately, a four-star high. My critique isn't a personal directorate philosophical difference but tied to organizational decision extend only innate problems. Their website usability needs improvement, as I found it stubborn during online requests. And though the cost is premium, the savings reaped from consecutive service coverage made it worthwhile for any household having common breakdowns annually.

Not long afterwards, I realized this was our very first claim with them, having only been with American Home Shield for about a month. Initially, we were hesitant and had mixed feelings about investing in a home warranty, but this experience was overwhelmingly positive. It's comforting to know that I'll receive the same kind of service once I file an upcoming claim for a water leak. Despite this being our first claim, it set a high standard, and I look forward to American Home Shield maintaining this level of service.

I was informed through an email that Astro Appliances would be handling my claim. The email included their contact details, which was convenient. When the technician arrived, he was punctual and performed the necessary repairs while explaining everything he did. The service was adequate, and since then, I've experienced no leaks, so my refrigerator is functioning well.

I've been using American Home Shield for several years now. Initially, the decision to enroll with them was motivated by the need for appliance coverage in a new home. Consistently, they have proven reliable, with responses to my inquiries being timely through emails or calls.

While the coverage and customer service have been commendable, with my ratings being high overall, I did find navigation on the American Home Shield site somewhat complicated. It might be an issue on my end, but I often find it challenging to locate what I'm searching for.

Despite this, I frequently recommend American Home Shield to friends and family who are in need of such coverage. It's been a reliable service for my needs and has consistently met my expectations.

When I contacted American Home Shield and the HVAC company, neither side was transparent about the financial details involved. They told me they'd provide the evaporator system but not the cost they purchased it for. The only option I was presented with was to perform a cash-out, without approval to replace my AC unit.

Ultimately, American Home Shield gave me a payout around $200 and, given this runaround, I plan on cancelling my membership with them. If another issue arises, I'd rather save money than deal with the frustration I went through.

Despite having initially trusted American Home Shield due to family recommendations, my disappointment after about a year of service has left me dissatisfied.

The repair process was smooth, thanks to their detailed explanations, which made it easy for me to understand the steps for maintaining our appliances. As an older individual, I appreciated the time the technician took to educate me on the upkeep, making sure I knew exactly what needed to be done after the service was complete. His attention to detail and willingness to go above and beyond was commendable.

The claims process through American Home Shield was straightforward. I submitted everything online, and their quick follow-up was impressive. Requesting service and getting prompt action is a part of their service I truly appreciate. In terms of service, I love how their contractors explain things comprehensively and ensure I understand each step. I’ve had American Home Shield cover my home for several years, and their consistency and high-quality service have been very reassuring. I never feel like I'm being left in the lurch.

The repair process involved checking the fan, ice maker, and various components. Despite the initial fix, the cooling remained inconsistent, affecting items such as my wife's medication. However, American Home Shield handled the situation diligently. They completed the estimation and submitted it promptly. I received a gift card to select a new fridge from Lowe's, which my wife did. Amazingly, the new refrigerator fit perfectly in the same space without needing any adjustments to the trim.

What stood out was the communication aspect—both from the app and the technician. American Home Shield kept me informed throughout the claim process, from the assignment to the arrival of the technician. The technician was professional, arriving precisely as communicated and prepared with the necessary tools and information. Overall, my experience with American Home Shield was seamless and efficient. The process was straightforward, and their handling of my refrigerator issue was impressive. I can genuinely say it's worth the investment.

However, I did experience a significant issue with my refrigerator in the past. The freezer door wouldn't shut, causing it to stop cooling altogether. The first two technicians sent by American Home Shield were unwilling to assess the problem thoroughly. I escalated the situation, leading to a third technician, who determined it was a compressor issue and fixed it. It was an ordeal spanning two weeks, but thankfully, I had an alternate refrigerator in the garage. Despite this, I rate my experience highly due to American Home Shield's generally efficient service. They've provided me with comprehensive coverage and peace of mind at a good price. I’ve encouraged my daughter to get this kind of assurance when they add on to their home; it can really save the day when major systems fail.

This consistent lack of service, along with the arbitrary contractors they send—often suggesting excessive repairs—has really diminished our trust in American Home Shield. It feels like a scam where nothing substantial is really covered, despite the initial appearance that everything should be covered. Contracts and fine print skew the service heavily in their favor, adding to the existing culture of fear among homeowners. I cannot in good conscience recommend them to others. Instead, you're better off hiring reliable local contractors and steering clear of their so-called coverage plans. In closing, I find myself entirely disenchanted with this service and have decided I would rather spend my efforts learning how to fix issues myself than rely on a service that does not provide peace of mind or tangible support.

Having American Home Shield in place gives me peace of mind. Even though I don't utilize their services yearly, my regular payments are justified with the assurance that I won't incur extra costs if services are needed. Every visit incurs a service fee, but it's an expected part of the process.

I prefer handling arrangements over the phone rather than online. This usually ensures I speak directly to a representative. Moreover, when interacting with American Home Shield, their service quality often tends to impress. Despite the inconvenience of needing multiple visits at times, like four visits that occurred with my ex-wife's refrigerator issue, which was to resolve challenges with newer appliance models, the company stands by fulfilling its service commitments.

For example, when an issue occurred with my ice maker that couldn't be repaired, they replaced it. This kind of support is reassuring. Overall, my experiences with American Home Shield have been largely positive, and the company does ensure its tasks are completed adequately.

As for the overall interaction and service quality, the contractors were professional when they visited. The experience would have been vastly improved if the communication issue hadn’t overshadowed it. I’d rate American Home Shield around a 3 out of 5 stars, because even though they did get the job done, it felt like waiting was the prominent part of the process.

What I appreciate most about American Home Shield is how easy it is to initiate service requests without lengthy phone calls or repeating information. However, I realized that coverage was lacking in certain situations. For instance, an unexpected $7000 expense for electrical work wasn't covered, surprising and disappointing since I anticipated more extensive coverage under my contract. Considering all factors, I’m currently evaluating the cost-effectiveness of this service compared to local agencies like Lion Home Services that offer comprehensive support without extra charges.

If a friend were considering American Home Shield, I'd tell them it’s worth checking out, especially if they want the extra protection a home warranty can provide. Not everyone is aware of home warranties or might not have the budget, but if they're like me—someone who isn’t particularly handy—they'd appreciate having a reliable service to call on for immediate help.

The vendor, South Placer Heating and Air, contacted me right away and I appreciated that they actually picked up the phone. The appointment was scheduled in a reasonable timeframe, and they kept in touch. On the day of the visit, despite a delay on their previous job, the technician and the office both reached out to keep me updated. The technician was courteous, knowledgeable, and explained everything thoroughly to me, which made a big difference compared to my last experience.

Since the repair, I have not encountered any further issues with the AC. I would definitely recommend American Home Shield based on this experience. Scheduling online was straightforward and efficient.

Overall, I feel very positive about my interaction with American Home Shield this time.

Additionally, there was a separate occasion when my water heater burst. AHS took three weeks to send someone out, forcing me to once again hire outside help. They offered a payout that was significantly less than what my expenses turned out to be, leaving me $300 short. I've consistently found that AHS responds more smoothly when it concerns appliance replacements like dishwashers or dryers. However, every claim requiring any type of laborious repair seems problematic. Local service providers, especially plumbers, have complained directly to me that they unpreferably avoid contracts with AHS. This reluctance likely stems from what they've described as difficult working conditions or agreements set by AHS.

Paying for a service fee and ultimately handling repairs outside of AHS’s network was cumbersome and much more expensive. It's unacceptable that AHS has only one provider in my region and proceeded to deny coverage after failing to provide necessary secondary evaluations. It's clear to me that while their appliance service might be reliable, any hope for efficient, fair repair services falls short.

However, I must mention that while my experience with the customer service has been positive, the quality of contractors is often inconsistent. Although my recent encounter with the washing machine contractor was satisfactory, past experiences haven't always been the same, specifically regarding other issues like a garbage disposal leak which I had to fix myself. While my stove repair also went smoothly, many contractors I've dealt with in the past didn't meet expectations.

In summary, I do appreciate American Home Shield's customer service and a few, select contractors, yet there's room for improvement in the overall contractor selection.

Furthermore, my cooktop, which was 23 years old, started sparking after a technician's visit. Similar issues arose with the microwave, where the door wouldn’t stay closed and sparks caused damage to its interior. Despite multiple requests, the matter was never resolved. I had ongoing difficulties with my Maytag washing machine, which led to recurrent visits to the laundromat.

At one point, I had three broken appliances: the washer, the microwave, and the cooktop. Unfortunately, even though I was promised a cash-out for these, I never received anything. Eventually, I purchased a new washing machine, microwave, and cooktop out of pocket, with no financial support from American Home Shield despite my continuous premiums and service fees.

After putting in numerous service requests, including ones for electrical issues, my frustrations reached a peak. I ended up buying replacements from Lowe’s for discounted rates, showing that support can be found outside of American Home Shield. This series of events led me to feel quite dissatisfied, and though I'm generally empathetic, it's tough when you're facing such hurdles. If I had to rate my overall experience, unfortunately, I'd have to give it a low score.

Although I noticed some limitations in coverage, like the vent's lint not being covered by the warranty, I’ve been generally satisfied with their services. My dryer’s timer issue, for instance, was resolved seamlessly. Whenever I’ve needed to use their services, the response has been swift, with appointments scheduled within 24-48 hours. Even when the situation needed more than one visit, they handled it by treating it as a recall order without additional charges.

In terms of customer service and contractor reliability, I have nothing but praise. Their representatives and contractors have consistently met my expectations, delivering effective solutions professionally. I have not received any incentives for my feedback, but I recommend American Home Shield for its excellent service. Their user-friendly online tools and competitive pricing further contribute to my positive outlook, making it easy to contact them as needed. Overall, I trust their home warranty services and would recommend them to others looking for reliable coverage.

Throughout different checkpoints of their work, I felt reassured, having no qualms while they worked autonomously in the basement. Their professional etiquette contributed to a seamless operation, which veteran homeowners might appreciate as well.

Since my daughter will only return in a week, I've only had scarce interactions with the increased availability of hot water (mostly noticed from brief usage). However, my relief came from our discovery that everything went smoothly without hurdles and delays. Initially apprehensive due to horror stories I’d heard about similar services from other companies, I'm validated in thinking American Home Shield offers a practical advantage.

We are even recommending it to a niece preparing to purchase a home, convinced that the investment paid off hassle-free on our initial claim.

I’ve been using AHS for seven years and they've gone up in their prices. They should have more things covered. I had a couple of things that they wouldn't cover, so I had to pay out of pocket. I wanted to dump them, but my husband, who’s not the one who has to deal with American Home Shield, said no. They're way too expensive, so I'm not renewing my contracts next time we move. But if people feel they gotta get AHS, they should do it.

AHS took something off the website that makes it very difficult now. You can't cancel a service call. You have to call and try to talk to somebody. And I hate calling them. It takes a while to get through. Sometimes, you can sit on hold for 15-20 minutes. Also, I've had it where they say they’d call you back, but they don't. And it's very canned. You can tell the reps are going through a script. But the customer service reps seemed okay. They acted like they were doing things for me.

I've been with American Home Shield for about a year, and while the technicians sent by American Comfort had some difficulties, I can't fault the main company for the vendors they use too much. Their responsiveness impressed me, as they promptly sent another team when the issue wasn't fixed the first time.

Despite these hiccups, I'd say their customer support service stands out. Whenever I reached out either via phone or utilized their online platform, they were helpful and efficient. I'd rate their customer service at a 5 for this reason. The price point for their services seems justifiable, yet evaluating the hassle from the multiple service calls would steel my rating to a 3 overall.

As for tech interactions, setting up a request via their website was easy and smooth and I’ve grown into the habit of utilizing their online service.

The claim process was incredibly easy through American Home Shield’s automated service and app. Setting up the claim and dispatching the service was seamless, which I really appreciated since, as a homeowner, these things can break unexpectedly. I’ve noticed the contractors have been knowledgeable and consistent in providing great service. It certainly gives me confidence to recommend American Home Shield.

One of the things I enjoy most is their new interactive dispatch system, which helps streamline urgent repairs like our HVAC issue before it got too hot. For improvement, I'd love more communication about updates to any services, as staying informed as a customer is valuable.

Overall, I'd confidently recommend American Home Shield to friends. The customer service and coverage are both top-notch. You definitely get what you pay for, and the peace of mind is worth it. From minor plumbing leaks to air conditioning issues, having professionals who know what they’re doing has made all the difference.

Before someone came out to evaluate the situation, I received an email indicating the contractor's details, which ensured transparency in the process. Teddy’s Garage Door & Openers handled my service request. The communication during their visit was very detailed. They explained the issue revolved around the circuit board in the garage door opener, which needed some adjustments. Their thoroughness left a positive impression.

Having been with American Home Shield since our first house purchase in 2002, we've maintained it with every home we've owned, from Scottsdale to Jackson Hole, to Denver. The main appeal is the peace of mind it provides, knowing that major home elements are covered. Though it used to be cumbersome to request services via phone, their updated online system has smoothed this out entirely.

One downside is the cost—it has become quite high on a monthly basis. However, this peace of mind and the stellar customer service—not surprisingly a 5 in my book—balance out the expense somewhat. Overall, I've had satisfying experiences whenever issues arose, reinforcing my decision to remain with them.

Being with American Home Shield for nearly two years, I can vouch for their service quality. Each interaction with them showcases excellent customer service, and their support whenever I've reached out has been commendable.

I feel that what I'm paying is fair for the peace of mind and quality service I receive. I’d highly recommend them to friends or family and rate my experience highly.

The technician sent by American Home Shield for this visit was professional, though my experience with technicians has varied in the past. I’ve been using American Home Shield for about four to five years, and overall, it’s been a positive experience. The service has saved us significant money on repairs, particularly with AC units.

There have been instances where the coverage was unclear, leading to unexpected personal expenses. One time, an AC company they dispatched took excessively long to complete the service, marking my worst experience with them. However, aside from that, the majority of my experiences have been fairly satisfactory.

Post-repair, everything has been functioning well. The service was prompt and got the job done. In the past, other claims for my refrigerator and minor issues were also resolved quickly, though an external sprinkler issue wasn’t covered under the warranty.

What I appreciate most about American Home Shield is the ease of getting quick service. However, expanding coverage to include components outside the home would improve the experience further.

I've been with AHS for several years, and although I was quite stressed, their claim process was impressively swift. This response time made a significant difference during my emergency. Overall, I am very satisfied with their service and would recommend them.

The claim process was straightforward. Once they identified the issue with the GFCI box, the resolution was swift. I appreciated how prompt the service was—the technicians arrived within 24 to 48 hours of my claim.

The technicians were professional. They notified me about their arrival time and even proposed to come earlier, which worked out well for me. The technician completed the repair quickly, checked that everything was functioning properly, and then left.

Overall, I was very pleased with the service from American Home Shield. My experience with them has been satisfactory, and I am happy to recommend them.

However, my own experience has been the opposite. I faced a couple of issues—the first was a toilet that broke unexpectedly, and then shortly after, I noticed a couple of sinks started leaking. When I tried to file a claim for repairs, it was denied. I was informed that the damage was due to some installation error when the house was built, which doesn’t seem fair since both bathrooms were affected the same way.

Dealing with customer service was a frustrating experience. They were unhelpful and quite rude, even hanging up on me at one point without providing any clear explanation for the denial. This is disappointing because I have been a paying customer for three years without ever having needed any claims before now.

To top it off, I was charged $125 just for the service visit without any resolution. At this point, I’m considering canceling my coverage altogether. While my mom had glowing reports of American Home Shield, for me, it felt like I'm paying for a service that doesn't offer reliable support when needed. I expected much better, and right now, my trust in their warranty services is seriously shaken.

They provided a video chat interaction with one of their professionals, which was helpful and promising at the time, but ultimately, I had to cover the cost myself. The repair cost me over $1200, while AHS only paid for the snake used, which didn't offset the expenses I incurred. My washing machine overflow was finally resolved, but it was due to my own payment for the services, not their coverage.

My time with American Home Shield has been frustrating. It feels like it was a waste of money given what I received in return. My recommendation for anyone considering their service would be to stay away.

The contractor who came by was nice enough, but my experience with their customer service was frustrating. The manager I spoke with was dismissive and cited a supposed "three-month rule" for inspections, which wasn't communicated when I bought the policy. This inconsistency has been a significant source of my dissatisfaction and raised red flags for me.

I'd caution any neighbors or family members against using American Home Shield and suggest looking into alternative providers. Although their website functioned just fine, and I'd rate it as average, the overall service and transparency were severely lacking. I'd rate their services extremely low. If you're considering a home warranty, I'd recommend seeking other options that are more reliable and forthcoming with their policies.

One of the aspects I appreciate most about American Home Shield is their network of reliable service companies. It's comforting to have a vetted list I can quickly review. In contrast, randomly picking a company sometimes results in long wait times and uncertain outcomes. I've had past repairs, such as a microwave fix that led to a replacement, that highlight their practicality and value. While American Home Shield's deductible has increased over time, I still consider it worthwhile given the current market challenges for quality service hiring.

I'd recommend American Home Shield despite occasional isolated issues with certain service types. For overall reliability, efficiency, and ease of use at $100, it's beneficial, especially as sourcing good contractors poses a major challenge these days.

Any time we send an email request in for something to be worked on, usually, within about an hour, I'm getting a text on my phone that somebody will be contacting me. If it's in the afternoon, AHS will say that the tech will be contacting us the next day and I'll get that response. It's good customer service and I like it. I'm in the customer service business myself and sometimes a text or an email is all you need, but every once in a while we'll get a phone call. All in all, if you need home warranty, give AHS a try.

We were really satisfied with how both problems were addressed. American Home Shield has always provided excellent service. Once in a while, there's been a problem where they thought they completed the project and we still had a recurring problem. So, they came right back out and corrected it. We've been very pleased with them.

What I appreciate most about American Home Shield is how smoothly they coordinate repairs and communicate through text notifications about the technician visits. I haven't used their website much except once, to process a claim, but that experience was slightly frustrating at first as it took a couple of days to log on. However, after a brief wait, the issue was resolved.

•Most critically, the technician confirmed that the previous vendor (Complete Comfort) had incorrectly wired low-voltage lines to the high-voltage load side at the disconnect, which is a serious error that would explain the original damage to the board.

•The control board had already been diagnosed by AHS’s own vendor as needing replacement — The technician even ordered the part. The lack of communication from the vendor caused me to bring a 3rd party.

The steps to issue a credit through Frontdoor for unit replacement, considering the breakdown was clearly due to vendor error. I understand you have a business to run and I have family to feed. All I’m asking is for understanding and help to get the matter solved.

I have been dealing with this claim since October. It is now mid June and the AC in my house still doesn’t work. They keep asking me for more and more money to get it working even though the replacement is covered. Save yourself the aggravation and don’t give them your business. They have not successfully completed any work but they document it as though they have. My AC still doesn’t work. Receipts attached.

I've lived in my house for four years and have relied on American Home Shield's services during that time. Overall, my experience with them has been average, and if I were to rate it, I'd give them a 3.

Recently, Ace's Garage Door Repair worked on our automated garage door that has an activation switch on the wall, but has the garage remotes. And what's happening is at random times, the garage door is just opening and closing. So we'll go to bed on the night or I'll go to work in the morning, and my partner will get up and the garages are open. It obviously leaves us exposed to theft.

The first guy came out. He had a look at it, didn't go very deep. And then left. It's still happening. Second guy came out. I wasn't there, but I believe we programmed the system. But it's still happening. And there was somebody due to come out this morning, but they've canceled again, and I'm not sure when they've rescheduled. They haven't resolved the problem.

I’ve been with them for about four years. It’s reassuring knowing my rental properties, acquired through various life events, are on this plan and less hassle for me. Although sometimes they've sent contractors who couldn’t handle certain problems, they always address issues promptly. Like my microwave situation, where a minor handle issue wasn’t worth the effort to report if charged for the visit. Yet, they assured they'll replace my leaky unit.

Discussing American Home Shield to friends and family, I've influenced a few, including my sister and nephew, who seem equally impressed. This satisfaction stems from consistent and reliable service as they've done right by me, managing my claims and inquiries as expected.

Sometimes there are delays waiting for parts, often beyond the expected 5 to 7 business days. However, I appreciate that they keep us informed if something is covered or not, explaining any necessary details quite clearly. Their dedication to ensuring we understand the coverage has been helpful.

Our most recent claim involved plumbing issues, alongside a few appliances like the dryer and microwave. While the plumbing service itself was efficient, it's those parts orders that can drag a bit. Despite this, we stick with American Home Shield since we haven't encountered major issues.

I recommend American Home Shield to others. Whenever I make a claim, they handle it effectively, which is precisely why we chose to stick with them. Overall, my experience has been fairly good, with minor setbacks due to waiting periods.

Their team's communication was top-tier, demonstrating the highest level of professionalism and expertise I've encountered. They managed to resolve the issue efficiently and left me thoroughly impressed once more.

In terms of customer service, American Home Shield typically provides a satisfactory experience, although there might be occasional delays. Coverage-wise, I find it reasonable. However, pricing has become somewhat steep, compelling me to drop one of my properties from their service due to rising costs. Despite this, my overall satisfaction with their performance has led me to recommend American Home Shield to friends and family.

I’ve been a customer of American Home Shield for about two to two and a half years now and I feel there is room for improvement, especially when it comes to selecting contractors, as I wasn't fully satisfied with the service quality.

Similarly, my stove is out and when I call American Home Shield, I'm gonna have to pay them $125 for the person to come out, then they're gonna decide on what they're gonna give me. This has been a thing. "We're gonna give you $100." The oven is gonna cost about $700 to $800 and I already gave them $125. Wouldn't it make sense for me to put another $500 and keep my $125 plus the $100 that they're gonna give me?

If I'm paying monthly for this service and still have to take on the bulk of the repair costs, I might as well save those payments and cover the costs myself. They have their reasons, often claiming appliances are too old or hard to find parts for, but it leaves me shouldering too much of the expense. I've had American Home Shield for about a year now and given these experiences, I wouldn't recommend them to anyone.

In conversations with family and friends, I'm quick to recommend American Home Shield. I emphasize the peace of mind it offers — for a relatively small payment, you can avoid hefty repair costs. I've had past experiences with a different company where I had to handle repairs on my own, which was inconvenient. There's also value in their senior citizen program, which reduced my monthly payments substantially compared to previous charges. Though it meant higher costs per service call, it’s been more cost-effective overall given how infrequently I need services. I felt once again assured with my choice to stick with American Home Shield, as they provide reputable service providers, ensuring quality and trustworthy repairs.

Communicating with American Home Shield was quite seamless; contacting them wasn’t a hassle at all. I've been with them since 2009 because they eliminate the need to hunt for good services. You pay them upfront, and they handle any covered repairs or replacements needed, which in the long run is more economical. If you don’t have trusted service folks for repairs, like plumbing or appliance repairs, American Home Shield really takes the legwork out of that equation. They step in, and without guesswork, service gets done without any additional payments beyond the initial fee, contrary to often unexpected costs when hiring independently. I find the convenience of online work order submissions and prompt response particularly effective, and so far, the designated providers have upheld that quality. They resemble a reliable partner in home services by pivoting in and swiftly patching things right up.

Their solution was disheartening. I was informed that since the refrigerator was beyond repair, I would receive a check that was reduced by the service fees already incurred, something I had never encountered before in my long tenure with American Home Shield. They mentioned it would take 21 days to receive the check, which left me without a functioning refrigerator for much longer than expected. It was disappointing to discover that deductions would occur for service fees like these. With my current circumstances, I wouldn't recommend American Home Shield to others, something I never thought I’d feel after being recommended to them by family some time ago.

Adding to the dissatisfaction was the fact that even when Sears was involved, they refused to service the fridge because another provider had been involved first. Their service seemingly traded on a smooth operation where now, I'm paying considerably more for less satisfactory coverage. Customer service, although somewhat responsive, couldn't justify the steep price hikes over time without visible enhancement in service quality. All in all, while American Home Shield once provided comprehensive support that I valued, this latest string of setbacks has left me contemplating the true worth of their offerings, especially when worry-free appliance insurance is pivotal in everyday domestic harmony.

One frustration relates to their online service claims; the website and app lack comprehensive listings for essential appliances, such as furnaces or air conditioners. Each time, I've had to phone in my service claims, only to be informed that they're aware of these limitations. The quality of service has notably declined compared to when I first enrolled, and their fees, both monthly and for service calls, have surged. All in all, while I've appreciated the service history, I strongly feel they need to return to the former level of service quality.

American Home Shield's customer service was moderately acceptable, but I'd give it a 3 out of 5. As for coverage, I would rate it a 2 due to frustrations with their unclear policies. Plus, the home warranty company doesn't cover access for repairs unless explicitly approved, an approval I found hard to secure despite my contract stating coverage should be available. Although there's potential in American Home Shield's offerings, clear, accessible agreements and reliable approvals for coverage are areas needing considerable improvement.

American Home Shield had Comfort Pros come out to address the leak in my air conditioning system. Initially, the technicians identified one problem but when they came back later, they concluded the main board needed replacement, which they did. They also replaced and correctly angled the drain. Thankfully, when the township inspector returned, the system passed inspection on their second visit.

Regarding the technicians, my experience was neutral—they were fine. However, what left me dissatisfied with American Home Shield was the fact they contracted a company that improperly installed my air conditioning unit. Despite my expectations, my experience hasn't been satisfactory, and I would rate them at the lowest level on the scale.

I've been with American Home Shield for a couple of years, and I've encountered no problems. The technicians they send are incredibly skilled; particularly Matt, from the furnace company, who's extremely sharp. I asked for him. The other one that was here the last time was sharp too. Every technician who has come to my home has done their job and they were personable, which makes the experience even better.

American Home Shield is a good company. There was a time when my oven went out, and due to unavailable parts, they replaced it with a brand new one. This support further solidifies my positive opinion of them.