American Home Shield Reviews

When we were first using it quite a few years ago, it was very difficult to get ahold of anybody. But now, it's so much easier and a lot better. When I have a claim, I'd rather call in and speak with a rep. They answer the phone immediately. Before, the wait time would be anywhere from 30 to 45 minutes. American Home Shield is also wonderful in getting someone out there immediately. They either have somebody out there that very same day or the very next day. I'm very pleased with American Home Shield and I would recommend them to anyone.

My mom's friend had great reviews about American Home Shield coming out and she never had an issue. So my mom went on and signed up with them and she didn't have an issue. So I signed up as well. The only issue I have is the hold time to get in touch with somebody at American Home Shield. I understand that with COVID thing might be a little up in the air with trying to get in touch with a representative. I've been on the phone for close to two hours waiting to speak to someone. It was about me just needing to find out what was going on with the problem because I hadn't heard anything. But as for the service that they provide, I'm quite happy with that. The customer service lady with the air conditioning company would call and give me updates on what they were doing. She also said that as soon as they got the part or hear back from AHS, they would set up a time to come out. That's what I liked about the air conditioning people.

The guy that A to Z Electric sent out didn't understand why the breakers were bad, and he decided to have someone come look at my dishwasher, even though the breakers were beeping six times, and online that showed that the breaker was bad. I tried to explain to him and I said, "Well, I know why this is not working. The breaker keeps tripping because it's bad." It was kind of a mess. The guy that was sent out looked at the dishwasher, and everything was fine. So they put it back on to A to Z to come back out and check the breakers again. Another guy from A to Z came out and he said, "Oh, yeah. These breakers are bad." So he changed the breakers out with temporary breakers.

There was a faucet leak in our hallway bathroom and I put in the claim to American Home Shield over the phone. The rep was very helpful and I was told to expect the contractor within a couple of days. The reps from All American Plumbing were very professional and they worked very quickly. Since then, everything has been perfect and we haven’t had any leaks. The repair is gonna save us a lot of money on our water bill. I was very satisfied with AHS. It gives me a better peace of mind. The people I have talked to that bought houses before highly recommended it.

The guy from Sears came in and he fixed the dishwasher. He had a mask on. He didn't touch anything in our house besides what the appliance needed to be done. Everything's fine. We're still waiting to hear back since the door’s also broken. Sears was good. American Home Shield has been great. The former owners of the home paid for it initially. We used it and we realized, “Yeah, we need to keep this up.” That was eight years ago. When we used them, it's a very easy process. We don't hesitate to open a ticket and see what happens. They'll schedule pretty quickly.

I like the fact that you can have American Home Shield with a home that is not new construction. I've recommended them to a lot of people. I also don't have any difficulty with their claims process as they respond really quickly. So far, we've always had the same contractor. A guy with Todd’s AC came out for heat pump. We had a good experience with them and I appreciate always getting the same person back because he's familiar with the system that we have.

The washer had problems with it. I called AHS and they set it up with Stuart's who worked on it. They found out that the washer needed some other parts before they could finish. It took a little time to get the other parts and to get them back again. Then they came back, worked on it, and got it set up. They did a good job and the washer is working fine now. Also, I enjoyed the talk with them a little bit and they seemed to be good workers. I live in a community in Atlantic Shores and they had to go through checkups and they handled it very well.

We had a problem with an oven and AHS sent out The Appliance Guy to repair it. My wife was at home when the tech came out and she said that he was nice. He did a good job and everything's working well so far. Other than that, submitting claims with AHS can be difficult at times. It takes forever to get on the phone to talk to them and sometimes, whoever they contract out, don't call you right away and you have to call back. And there had been times where I had other claims for the same issue and they wanted to charge me another 125 copayment. But I said I was not paying again. Also, I wish it was a cheaper price, but it is what it is.

When I had a plumbing issue, the first group that American Home Shield sent out was Nussbaumer Plumbers and they were awful. I wrote a report back to let them know and also voiced out that they can't come back in my house. I called AHS and asked if I could have a second opinion. There was no issue whatsoever and they handled it perfectly. They got J & A out, who fixed our problem in 15 minutes. They were wonderful.

We had an appliance issue. There was some short wire issue on the freezer part. I called and the contractor was there within 45 minutes. He fixed it and he was gone in less than 20. It was a good experience. AHS is well worth the money.

My experience with American Home Shield was horrible. They said that something was covered in my house. But when a tech came out, he said it wasn't covered. For six weeks, they kept telling me they would give me my money back but they still haven't done that and it's been over a year now. I'm not gonna renew.

My pool timer stopped working. The tech called me ahead of time to get details so he would have the parts that he would need. So, he knew exactly what to expect when he got there. He showed up, replaced the part, and was done. It was quick and easy. All of my other claims with Home Shield have also been easy. Having a warranty is great. It's definitely a peace of mind.

The air conditioner was not getting as cold as it needed to. I went online and submitted a claim with Home Shield. I've used their website before and it's incredibly intuitive and easy. I submitted my request on a Friday afternoon and Home Shield told me that I would hear from someone within 24 hours. The contractor called me first thing on Monday, which was fine. I didn't expect someone to call me on Saturday.

Our furnace would not kick on with the air conditioning and it was during the heat when it was 100 out. We called in in the morning and the guy came as soon as he could that evening. He did not stop until he got it to work. It's an old furnace so there were several issues on it. The next time, they had to come back out. It took three times for him to get it, but he got it to kick on for air without a problem. But when we had one day of snow, the heat wouldn't come on. He came back and fixed it right away. He had a mask on and was super amazing about making sure not to get near us or contaminate us if he had anything. He was a great safety-wise and being personal and nice to us ‘cause we're older people. He was very professional. In the spring, we're going to call him to have the furnace and the air conditioning cleaned ‘cause we really liked them. American Home Shield did a good job of choosing the person and the company they had to send to us.

Our AC unit was completely messed up and it was broken. I used my American Home Shield that I've been paying monthly for a contractor to come out and do an inspection. Express Heating & Cooling came out and they said that they had to replace the entire thing because it was broken. The contractors were good and very respectful. They let me know when the part was in and that they will be coming out. They gave me a time and date to make sure that would work for me and they called me when they were on their way that day. They fixed it and it's working perfectly fine now. The repair helped because when it was hot, we were able to turn our AC on even if it was only for a day or a night. It gets hot on our third level of the house and we were able to turn it on and everybody slept fine, even the dog was cool. It was a tremendous difference from not having any AC in those days.

My most recent claim with AHS was an air conditioner claim. The fan wouldn't stay on. I file the claim through the mobile app and then I got a notification that we would get someone assigned to us within 24 hours. That was a Saturday night and we heard from the contractor first thing Monday morning. The guy came out the next day and he was super friendly and really great. Everything was fixed while they were here. He had the part in his vehicle. We had two more claims with AHS before this. One with our washing machine and then another for an AC problem. Those were fine as well.

I'm happy with AHS. I have the French door refrigerator with an icemaker and recently, the icemaker stopped functioning. The guy from GE, who was local here in our county, came and replaced it. And he was fine. He wore his mask, socially distanced, and did the job. Aside from that, the claims process was simple. But it took 10 days for service. You can live without ice and I wasn't worried at all about the 10 days since a buddy of mine had a portable icemaker that he loaned me for 10 days. And even if I didn't, the icemaker was not a big deal. But if it were the refrigerator that stopped, you can't live 10 days without a refrigerator.

The fans in the attic were not working. I filed my claim online and I was told that they would respond in 48 hours. Ideal Electric was outstanding. They fixed it and now it’s working properly. The repair made our day-to-day at home so much better and much more comfortable.

I was a realtor for years and I sold a lot of American Home Shield policies to buyers and sellers. I've also recommended them to a couple of people. Recently, I had an AC claim with them. I did it online on my phone and it was easy. But the first technician sent out didn't know what he was doing, so I had to get on American Home Shield about getting them back out there. He said that he had fixed it and left, then closed the case out. But he didn't do anything. Then, the second guy came out, who was the supervisor, and he went right for it. He fixed the unit and it’s running fine right now. While the techs were here, they stayed social distant but they weren’t wearing a mask out there. All in all, AHS has been very good.

We had a runny toilet and a drippy faucet. I filed a claim online and was contacted by the provider that was gonna come out to do the repairs. They scheduled the time and a tech came out and fixed both issues on the same day. He was very friendly and prompt. He did what he needed to do and left. I was very satisfied with it. When we had plumbing issues before, they had to order parts. So far, we've been very satisfied with everything Home Shield has done and we're glad that we have the policy.

We called American Home Shield with regard to our refrigerator and customer service was courteous and professional. It was a simple and easy process. The repair went well and the contractor we got was also courteous, professional, and very expedient. They ordered a part then came back. The whole process took about a week and everything's great. We had a different company prior to American Home Shield and the process now is somewhat easier. So far, so good.

I called AHS when the dishwasher problem wasn't draining and they took care of the problem, so I’m cool. The tech did a good job. He did it quickly, too. The dishwasher is working now. The repair helped a lot. My wife uses the dishwasher once a month. So it's good that it's working. If she wants to use it, she can always use it.

I own four houses in the same neighborhood. Two of them are occupied by family members, one's a rental, and one that I own. My house had an air conditioner guy come out. I was hearing some really loud cranking noise that sounded like a tank outside our door and I was afraid that my air conditioner was gonna blow up or catch fire. Also, I live in Arizona and I can't afford to be without air conditioning here. This is 115, 120-degree temperatures. Both my wife and I are seniors, so we were quite concerned about it.

The gentleman who came out for the garage door was very professional. He determined what the problem was and fixed it right away. He had a mask on too. The claims process is usually automated every time I call. They have my card on file and would automatically charge me. I had an issue one time where something was going on with my refrigerator. I called AHS and the gentleman who came wanted me to sign this three-page release form from him. I've never had that before and I asked him what he was doing and what he meant to do. He said he needed me to sign it.

American Home Shield is pretty good. However, the claim for this flood I'm having going on has not been resolved. It's been going on since the 5th of September. The first plumber came out, looked at it and said we needed a leak detection person. It went on for two weeks. I called back and they said it hadn't been put in. They sent Ross Leak Detection but still, there was no response. No one's called. I’m on hold with them now trying to figure out when is this leak detection person coming out. I got a $380 water bill and I need this resolved. American Home Shield could find me another company 'cause we're not gonna sit around and wait for this company. I'm ready to move on to somebody else. I know this company is waiting on another company but somebody need to do something.

We've had AHS since we purchased this house in 2013 and it's a whole lot better than it used to be. In the past, there was some issue about payment and they thought I hadn't paid something so I couldn't do anything online because it had my account frozen. I had to call every time, whether I wanted to or not. And having them call me or getting ahold of them when I had a problem wasn't the best. But it's easier now. I'm able to do it online and I've learned to call the contractors and make an appointment myself instead of waiting for them.

The claim was about an AC that wasn't blowing cold, and it didn't stop. It was running 24/7. We set the thermostat at 73 and inside the house was probably 76. And it would take the whole day to get to the point and get even with the thermostat. I called Home Shield and I told them that I was having that problem. So, they sent me this older person to come in and get it fixed. The service was okay. It's just that what the guy did didn't work, and it's still the same.

About a week after putting in a work order, Ken’s Appliance came here for our electric stove and our fridge. We had an issue with the fridge as it was not dispensing ice. As for the stove, one of the two burners was not lighting. It was randomly doing it. Ken's had to replace a switch. They had to order the parts and it took a couple of weeks to come in.

The oven quit working. It wouldn't heat up. It would barely get warm. We called the Home Shield and they sent the contractor out to repair it for us. He knew exactly what was wrong with it after his inspection. He repaired it and it works great. When I called Home Shield, I didn't have any difficulty getting through. You just have to call them and then they have a contractor get ahold of us to set a date for them to come in. My wife is home right now, so I had no problem with being able to schedule at the time. I was very satisfied with them and the outcome was good. But I would tell people that there are deductibles, which I didn't know there was in the beginning. It's $75 and for what was done, it's a little high for a deductible. But it was still cheaper than me having to pay somebody to come out and do it. Other than that, everything was really good.

The tech from Advanced Appliance Service had to repair a switch in my stove. It took him a minute because he had to keep going back. He had the part on the truck and then he went to get the part and came back, and he didn't have the right part. Then he had to go back again and come back, and this time he came back with the right part. This is my third time using American Home Shield. I had paid $80 two times ‘cause the man for the stove came out and then the man for the fans came out. Then I got a bill the other day for $72. It was ridiculous. We’re paying $80 something a month and then we have to pay another $80 for people to come out. They can reduce that cost.

I had a claim where AHS sent out Electrical Service Professionals. They were very professional and they did a good job. They found out what the problem was and it wasn't anything serious. It was a doorbell that needed to be changed out, which I initially thought was an electrical problem. But it just needed rewiring and all that stuff there. All in all, AHS has provided good service since I've been with them. They schedule things in a timely manner and if I have an emergency, however it may be, they try to work as best as they possibly can to get someone out.

The last deal we had with American Home Shield was good. The garbage disposal went out so the contractor came out the next day and changed it.

I made a claim with American Home Shield to fix my air conditioning outside unit. In the state of Georgia, all of the heating and air companies that American Home Shield has on their website, if you go in and submit a claim online, you get assigned to the lowest bidder. So for example, when I went in online and put in I needed help for my air conditioner on Friday night, they assigned the order to a company that was over three hours away from my home. I looked up the name of the company on the Better Business Bureau and it never passed the Better Business Bureau inspection. They had horrible reviews as well. So I called back into the 800 number and I had to argue with them and say that I'm not gonna wait for someone who comes from three hours away to my home and they never called back anyway. I had to cancel that service request to get my $125 refunded.

American Home Shield is always on the ball. They do a great job and I like them. Their website is easy to use and usually, somebody is out fast. When my blower motor was not working, Central Heating & Air Conditioning came in and did a good job. I had figured out what was wrong and the technician confirmed it and then he replaced the bad part. He was on his way within less than an hour. The unit is working great now and it kept it cool during the hot days.

It was pretty easy to submit the claim online. The tech from The Flying Locksmiths came in and looked at everything and made sure he can do what he needed to do. Then we had him do a couple extra doors so that everything matched and he was able to do that. We had one door that has an issue and he worked with us to try to get it fixed. He went out of his way to make sure that everything was good.

There was a very bad smell in one section of my garage that would not go away. It was determined what the weird thing was the smell disappeared. It lingered for about two weeks and before calling American Home Shield, I did a thorough investigation to make sure there was nothing rotten or nothing around of that nature there, and everything was perfectly clean. It happened once before, so I decided that since it had been going on there for about two weeks, I would submit a claim with AHS. Then mysteriously, the smell disappeared on the day that the gentleman arrived. We both did a very thorough inspection on everything to try to determine what the heck was going on. And the strange thing was, the smell never ever came back since. So we were both just scratching our heads. But I appreciate AHS for sending him out and I'm not gonna fight anything when it comes to deductibles because he did a great job.

The outlets were coming on and off and we couldn't figure out what was going on. The guy that came was very nice and very helpful. He figured out the problem in a short amount of time. I would send him to anybody's house. He was very kind, delightful and considerate. He listened to what you had to say. He is a very good asset. The thing I didn't like about the claim was it was a Thursday and no one from the electric company that American Home Shield sent out called until Monday. It took a long time for the company. The rep said they were really busy which I can understand. It had nothing to do with American Home Shield. It was the company. But the guy that worked for that company was very good so sometimes you gotta wait to get things fixed. I've already recommended American Home Shield to somebody who was selling their house. It's a great asset for a home buyer.

Submitting a claim to American Home Shield was difficult. I had been calling every day and every time, it had me on hold. It was a pain but I finally got somebody. I wanted to probably cancel my service with AHS but the second contractor who came out was knowledgeable and he was very good. A new unit was put in and since the repair, it’s running okay.

When I bought my house, people were telling me I needed all the insurances. Everything was great and it took a while for stuff to start breaking down. At first, I was like maybe I shouldn't use my home warranty. I totally forgot I had it and I was just paying the bill. But something went out and my husband told me we were still paying for American Home Shield. Every time I called, I received great service. I haven't had any complaints about it.

Every time I used the washer, it was flooding water out of the front of the washer. I went online to let American Home Shield know of the problem and their website was pretty easy to use. I was told I would be called the next day, which I was, and a tech with My Appliance Repair was out the next day. He banged around a lot and it sounded like he was beating the washer to death. But he knew what he was doing and he fixed the washer. It's fine now. And with the repair, I don't have to put towels underneath the washer every time I wash.

The contractors that came for my recent claim called about 20 minutes before they showed up. They got the work done and then they left. It was simple, easy and quick. The contractors that AHS have sent have been professional. I haven't had any problems. However, if I have to edit a claim that I already put in, it should be a little easier 'cause I did make a mistake initially when I put in that claim, but I needed to add something to it. I had to call them back and talk them through it and give them the whole number. It would have just been easier if I could had access online and added a request to the claim.

My pool was not working. Every time it was turned on, the fuse just made popping sounds. I submitted a claim to American Home Shield and their contractor from Expert Pools came and did an excellent job repairing it. They changed the pieces that needed to be changed and I'm very happy with the service. Previously, we had issues with Home Shield but lately, they've been doing a very good job. It was easy to get a hold of them and they directed us to a good company for this claim. Their contractor contacted us within the timeframe they were supposed to and came really quickly to do the job. Everything went smoothly and fast. I recommend others to get AHS but they should read the small print.

I have a refrigerator that I've placed a work order for since early June and as of today, it has not been repaired yet. So I am without a refrigerator for almost four months. Active Appliances was assigned to me. they showed up within a few days of the request. They sent us a technician who didn't speak English. So, he kept translating whatever he was saying on his iPhone. He kept saying that there was nothing wrong with my refrigerator and wanted to leave. I have a tenant in that place and I can't leave him without a refrigerator. So, I have to provide another refrigerator for the tenant.

I had a leak in my AC and there was something wrong with the heating pump on the condenser. Someone with Greenway Home Services came and everything was good professionalism-wise and in how things were explained. Another guy from the company came back because I had some options that I could do but I couldn't decide on. The other guy gave me an estimate and we chose the option to do. I'm waiting for them to call me back to come and fix everything. The timeframe is fine but I'm about to give them a call now just to make sure.

The water pipe to the hot water heater was leaking in the ceiling. Hers and His Plumbing came out and the plumber had to replace the pipe. He had everything in his truck. He also had a mask on. I feel really good with the coverage from American Home Shield. But I had damage on the ceiling because of this leakage and American Home Shield said that it was a secondary issue. So I had to come out of my pocket to get that fixed. I had a little issue with that because to me, it was all related. If it wasn't leaking, it wouldn’t have been damaged.

I've had American Home Shield at different times in different houses. With it, I like having somebody I can call. I had a claim on the microwave and they sent My Tech Joe Appliance Repair. They fixed the handle on a GE microwave. They had to get a part for it, which came in pretty quickly.

If your appliance needs to be replaced they will not cover even half of what it cost to replace and they do not give you a comparable model if you don't take the cash. They have fine print to help them rip you off. I wish I would have just kept the payment in an account and then I would of had more than enough to replace my appliance and pay for the repairs. This is the biggest waste of money ever! Do not fall for it!!!

We had a big storm and the switch in the garage maybe went off. I didn't realize that until the refrigerator broke. The guy from Jseizeme Appliance came and he restarted and connected it. Also, the sensor in the oven is getting old, so sometimes it turns off. I gave him the manual, but he couldn't see the model because he saw all this stuff and he said that you cannot see the model number. He said there was nothing he could've done.

I just bought the house, and the appraiser told me that the AC needed to be cleaned and that the coil and needed to be cleaned and possibly serviced, and that would help it. It started not cooling the house. It would get to a certain point and then if it got a little warmer, it wouldn't keep up with the heat. Hurliman Heating & AC came out, and the guy looked at it and said he didn't see anything, but he would certainly service it. He cleaned it and went outside and cleaned the big thing outside, he cleaned the coil downstairs in the heating thing downstairs, and he said that as far as he could see, the problem was it was dirty and it wasn’t unable to keep up.

Every time I called American Home Shield, they stated that it was a 42-minute hold time. I've had two claims recently back-to-back for warranty use. I understood that due to the current situation of the pandemic but I was not about to hold the phone for 42 minutes. Other than that, the contractors that AHS sent out were really good. They had to use my tub to drain the hot water heater and the tub was filthy. But when I went back in to check the tub, the guy cleaned it out so that was beautiful. They ended up installing a new one 'cause mine could not be repaired. So it's even better now and everything is normal. It was a good experience but I had to pay a little bit more than what I was expected to pay because there were some clauses and addendums in the contract that I wasn't aware of. So I might start doing a little research to see what else is out there in terms of the home warranty.

My AC not cooling well and when I submitted a claim with AHS, Express Comfort came out first. They diagnosed that there was a leak and said they needed to replace the evaporator coil. They also said that they may needed to do modifications to the unit to the tune of about $1,100. I asked for a second opinion and Epic Air came out. They said that it was low on Freon and that it was a possible leak. So they put the Freon in with leak sealant and that worked. The AC is cooling now and we’re doing well. Epic was great and professional. Their tech was upfront, explained everything, and very transparent. But Express, not so much. Their techs were not professional and while the person in their office was polite, courteous and professional, I felt like they had some dishonest or shady business practices. And that was the thing that didn't sit well with me in dealing with Express.

Max Cool Air Conditioning came and fixed my air conditioner, but I wasn't too happy about them. They were giving me quotes on new air conditioners and they were telling me $7,500. I’ve looked into that and they're only about 3,500 'cause my home is only 800 square feet. It's a small home. Anyway, I have read online too that apparently, they're good at telling people 7,500 across the board to anyone. I figured if I needed them again, and I call American Home Shield, they're overpricing. The other thing with them is they told me that if it went out again, not to call American Home Shield, but to call them directly. I would call American Home Shield though.

The appliance is only two years old. It’s an LG. But by pulling the knob off to clean it, the inside mechanism broke in half. I would have replaced it but I couldn't get it out. And then, when the tech came over, there was a lot more to it. It only took him a short while. He was very good, kind and considerate. Applifix handled the claim with expertise so I was very pleased with that.

The claims process is easy. You can go online and click whichever repair you need. It tells you you have to pay a service fee then they patch out a technician usually right after you send the money in. After they assign the service technician, you get the phone number. You can either wait for them to call you or you can call them. I'm the one that's without AC so called them and they told me when they were gonna be able to come out. I work with them on how they're gonna come out and it’s usually not long. They usually get out within a couple of days. They have really quick response on that

Submitting a claim online to American Home Shield for my microwave issue was easy. There is a period though in the process where I sit in limbo waiting to be contacted by their third party contractor. Still, the process is straightforward. AHS sent out two techs and both of them were good. They did their jobs well and worked quickly. But then, the recommended replacement unit was on backorder. The techs ended up choosing a different microwave which was just as nice and replaced my microwave with that. The rep who helped me fix that snafu did great. She was understanding of the situation.

I had cracked the glass across the back burner of my GE stove. I called on a weekend and the young man came that following Monday or Tuesday. He was very nice. He put new glass in and the components underneath. He said some parts were not put in correctly so he took care of that. He repaired whatever it was to hook up the glass and the mirror. He was a GE technician so he knew how to put it back because it’s computerized. The stove is doing great.

American Home Shield has been okay so far. One thing I don't like is I can't get to an operator to put in a claim. I have to go through all kinds of things to do it versus speaking to a live person. Somehow, it just ends up happening while I'm on the phone with them. Then a couple of times I went online, they charged my card two times and they had to credit it. It becomes nuts that way. I like to speak to a guy, know what I'm gonna do and know what they're gonna take. With my recent claim, A Wisdom Electric came out immediately. When they had to come back, they also came out right away, and everything was taken care of. It had to do with the property where it had to be corrected, not me. That got corrected, which took care of everything inside. The guy wore a mask the whole time.

My ice maker was not working and my water has stopped working too. I submitted the claim on a Thursday and the tech came the following Thursday. I was satisfied with the timeframe. The tech replaced the pipe that make the water come through. It had a leak in there and then we had the ice tray replaced. They had to send us an ice tray because he didn't have one on hand. But it went fine. It was a good experience. I like AHS. I've used it quite a few times. It's working out well for me. I had to use it for my air conditioning, my furnace, and also when I had to call a plumber to have something fixed. So it was beneficial for me.

I called American Home Shield and they did a wonderful job. The contractor who came for the water heater was nice and they replaced it. They did a great job and they were right here the same day, and everything got taken care of. With the repair, I got hot water again. It was leaking so I had it turned off. I was very satisfied.

Our dryer claim went okay and the technician was outstanding. The dryer has been good since the repair. But I'm paying a premium with American Home Shield every month and it seems it went up even more. Then I'm still paying $100 every time they come out. So I wish that the deductible wasn't too high.

The contractors who came out replaced a wax ring on the toilet. We're new homeowners, so it was our first experience with American Home Shield. The contractors were great. We were trying to track down a smell, and they came back a third time because we couldn't find it. They replaced the wax ring again. Doing the claim to American Home Shield was very easy because they have an online. You can call in as well, and that was as easy. I prefer to do it online. I have been really pleased with American Home Shield. It is our third home warranty. We've lived in different states and moved around. They've been excellent. Our whole experience was painless, professional, and efficient.

The refrigerator was not freezing. Whenever I submitted the claim, the first time the contractor could come out was August. I called Home Shield back, and then they sent somebody out the 11th. After that, they tried to wait for another five or so days. I called back and they said, "We're still waiting on the part." I asked, "Okay, so what's up with the part?" I then called On The Way Appliance and they said they still haven't heard back from Home Shield.

A dishwasher quit working and we called it in to American Home Shield. The technician came out two days later and everything went great. He found some wiring that had come loose within the unit itself, and he was able to repair that. I like having a set rate to pay with AHS as well as the ease of service where I don’t have to go find somebody. They do that for me.

I used American Home Shield five times and it was always very effortless. I always recommend them to anyone that I know that doesn't have their services already. I've got my mom to sign up and my sister signed up as well. It’s a really easy process. And when submitted a claim regarding a plumbing issue, that was very easy. I was called the same day and I had an appointment within two or three days. A tech came out and he was here for 15 minutes. He was really nice. He looked to make sure what the problem was then he went back out to get the parts that he needed. He was able to get everything fixed as well as something extra while he was in there. Everything has been great since.

I had a leak with the garbage disposal. Air Pro Master had been out twice. One was to fix the air conditioning and another was to fix the garbage disposal. The technicians that they sent out were absolutely phenomenal. They were clean. They were professional. They knew their business. They explained to me what they found. They told me what it would take to get it fixed. I could not ask for a nicer service guys. I had an issue with one of the companies that American Home Shield used the first time. I didn't like him. But the next time I had something else happen, they offered a whole list of different companies, and it was way better because then I could pick who I wanted.

The water pan was collecting water but it overflowed and tripped the shutdown button. Changing Winds came out, explained the problem, and demonstrated the best service. I have AHS since 2004 and out of all the AC guys who came out to me, which happened once almost every year, this guy was the best. I never had any difficulty in submitting a claim with AHS and if someone's buying a house, I would suggest their service.

We called American Home Shield to file a claim. I got this automated system, and I couldn't understand what it was saying. It was driving me nuts. But somebody called and sent me something saying, “This is the guy. He would be in contact.” Chris's Appliance Repair came out and the tech did a good job, although we're having issues again. We're getting error codes again.

I had an issue with the garbage disposal and I called American Home Shield. I was supposed to receive a call from the contractor within 24 hours. The rep came from Hawley Plumbing and he fixed the garbage disposal and left. Everything has been working perfectly since he came out. The repair was hands-off and completely autonomous. AHS handled everything. The contractor fixed it and I didn't have to do anything.

American Home Shield has been absolutely great to me every time I'm calling. They’re very considerate and they provided me with very swift answers. I'm very happy with their company. One time, a technician from Affordable Leak Detection came out to my house about four times because the problem wasn’t solved from the beginning. I'm not a very much technically inclined person but my understanding was that the issue was the condensation pipes. In my garage, there was a little leak at the very end of the pipe where it goes directly to the sewage lines and the technician fixed the leak.

My dishwasher was not working and I submitted a claim online to American Home Shield. The website was good and it was easy to figure out. The technician was nice and polite, and I had no problems at all. The repair was great. I now have a dishwasher that works.

I had a plumbing claim and a rekey one. The rekey was fine 'cause that didn't come with anything. The other one though, they didn't cover it and the plumber ended up charging me. There was also an air duct that had ripped so I wanted to see if they could fix it but it wasn't covered after all. For both of them, I paid $75 for somebody to come out here and tell me that they didn't cover it. I wasted $150 for nothing.

The AC wasn't turning on so my husband sent in a claim online. We have two different ACs and we had something go on several months ago with the downstairs one. But we weren't happy with the people who had come out. So when we submitted the claim for the upstairs AC, we asked if we could have somebody else. That was when Cote’s showed up and they were great.

Kelly Brothers couldn’t come out ASAP but they scheduled. Then when we couldn't make it to the appointment, they were very accommodating. They put the fan in within minutes and we even made a friendly connection. Everybody’s friendly. We do hear a rumble on the fan and it does shake a bit. But the tech said that was because the fan that they had installed prior was discontinued, and that he said that we would just need to get a filler gap or something to adjust the shaking if we would turn it up that high. But otherwise, the installation was fine and we didn’t have any trouble. We've had American Home Shield for two years. When we rented a home here, the homeowners had American Home Shield as their home warranty. We had a bad experience with the previous home warranty company, so I just decided to go with American Home Shield. And I love them.

My AC wasn't cooling and I had to do reach out twice to American Home Shield for the same issue. The first time, they gave me someone who had a lot of bad reviews. The technician came out and kept telling me that it was the fan that was bad. The contractor came out six times and didn't fix the issue. So, I wound up calling back again within a month and the lady read off different places that I could choose from but I had to pay another deductible of $100.

I asked for service and it was very easy. The AC unit got frozen and the tech was able to get it running again. I also contracted through American Home Shield to have my TV looked at and that all went well as well. The experience has been excellent.

I had water in my basement. The house is 45 years old and I don't think that the sewer line had ever been cleaned out. I filed a claim with AHS and I had to put it on an emergency basis because we weren't able to flush the toilets. Every time we did, water would come up in the basement. And my husband's handicapped. We spent two nights in a motel because of this.

The downstairs AC unit had stopped working. The tech had to replace the fan and he was able to finish it the same day.

I had an air conditioner quit working. I called it in with Home Shield and it was good with their rep. The contractor came out and he had parts on his truck. Home Shield was very easy to deal with.

When we got the house, it ended up that the guy turned the garage to a bathroom, so one of the airs in there is not flowing through the house. The guy from Trademasters Inc. came and checked around. He was only there for 20 minutes and we were confused on why we still had to pay $75. He didn't do anything. He just gave us some options on what to do. 'Cause this is gonna have to get a lot of stuff repaired as far as add another duct in a room and so on. Still, the guy was cool and knowledgeable. He told us what he thought and I have to give him A plus for the customer service.

I called the number according to our contract. When they said it was gonna be 40 to 50 minutes but I could leave my phone number and they’d call me back, that's what I did. Somebody called me back and set up the appointment. The guy came. In fact, he called me and asked, “Do you mind if I come a little early?” He came, rekeyed, and off he went. He did a good job. He knew what he was doing. He was very fast, very proficient, and very professional. However, if you want to stay on the line and wait, that's a long wait. When I did call the last time, the wait there was gonna be over an hour. But that's pretty normal in this day and age with all the craziness going on. Again, I left the number and they called me back but I found out it wasn't covered by American Home Shield.

We had no hot water in the house. Then when I went to look at the previous hot water, I saw water leaking out from the bottom of the tank down my garage out to the street. I used the website of American Home Shield to submit a claim. It was user-friendly and easy to navigate. Once I received an email notification from AHS that a contractor was assigned, I contacted the plumber directly to schedule an appointment. The contractors were responsive and professional. We haven't encountered any further issues. Hot water seems to be working. Overall, my experience with AHS was positive. However, I felt like I had to be more proactive in obtaining information and the status of my claim. A little bit more reaching out from customer service or any of the representatives or the contractors would be helpful to know what is occurring with the current claim.

I had something wrong with one of the pumps on my pool. I called AHS and scheduled someone to come out, then the company who was contracted with them called me to schedule a time. After they came out to take a look at it, they ordered a part. Then they called me back to install it and it got installed. It was a pretty easy process and the contractor was great. I've dealt with them before and I like them a lot. They're quick to respond and they get the work done really fast. But when I initially called American Home Shield, I requested for Advantage Pools because they had been out to my house before several times and the lady I talked to told me that I couldn't request somebody. But in the end, they were still the company that came out.

The hot water heater was leaking from the top and Home Shield sent a tech out to fix the leak. Then, water was gushing out from the right and the valve didn't work so I went to shut it off from the street. I called again and they made a mistake and sent an air condition guy instead about a week and a half ago. The guy saw it was gushing out from the meter on the street. They didn't close that right either. He cut the pipe that goes into the hot water boiler to not waste a lot of water. Then, Home Choice came in and they saw that somebody worked on it. The tech didn't wanna touch it and he went away. I got somebody else for 50 bucks to connect the boiler. But Home Shield is great. When I speak to them, they're very nice.

I called Home Shield and they gave me the contractor's number, then I called them and made an appointment. It happened on the weekend. So on Saturday, they couldn't do anything. The unit still worked, but it just blew light cold air. Also, the temperature went up to 82 in the house, which was still not bad for 102 outside. But it was warm, so we had to turn to fans. But everything was great. Good process. And Monday morning, the contractor showed up.

My AC wouldn't turn on so I went online and I submitted a claim with AHS. I paid my $100 deductible and the guy came and fixed it. He was beyond incredible and everything's working fine. The only thing is, I wouldn't say it's a complaint, that sometimes it's hard to speak with an actual person if I have an issue instead of just filling out a claim.

My husband does claims with American Home Shield both online and by phone then we follow up. We had a claim for our dryer and a contractor was assigned to us. They called us and we told them that the dyer was not heating. They asked for the model number of the dryer and they ordered the part that they thought was needed. When the tech came out, he brought the right part, which is an igniter. He popped it in and it worked right away. Everything was great. But we felt like we got the runaround with the repair company. It took us three or four weeks. My husband had to make numerous calls until we finally nailed them down.

The most recent claim we had with AHS was for plumbing. Initially, I submitted it online but we had a couple of plumbing issues and I wanted to put multiple claims under it. I wanted to ensure that they were all documented. There were limitations online so I called. Calling tends to be very frustrating. You can be on hold for an hour or more and then, there's the language barrier you have to try to overcome. Sometimes I don't know the accent. Also, you can't get in touch with the contractor. They receive the work order and if you wanna add to that work order, you have to go through Home Shield, which is cool but kind of redundant. Then, Home Shield can't put in the add-on until they contact the contractor. It has happened where the contractor came and they claimed they never knew of an add-on to the work order. I find there's always an issue with the communication between Home Shield and the contractor.

There was a noise coming from my swamp cooler. It sounded like something came loose and was touching the fan but when the technician came out, what he found was a paper bag. Somehow, it got in there and he removed it. He wasn't here that long. He was in and out, and he was very friendly and nice. American Home Shield is good although sometimes, they don't get back to you as soon as they can.

I had a spring go bad on the front of the dishwasher so Silver Star Appliances replaced it. I filed the claim online and American Home Shield's website is pretty user-friendly. I had some issues surrounding an old claim that never got taken care of. But other than that, it's okay as far scheduling service.

When I first moved from California to Las Vegas, AHS was recommended. I've had it for 20 years and I'm sticking with them even though I'm in retirement and they are getting a little expensive. I filed a claim when I had a toilet that kept running. Two parts needed to be replaced. American Home Shield sent me Advanced Home Services and everything went very well. Their tech came and had the parts in the truck. They were common parts that had to do with the flow something and the flapper on the inside. Now, the toilet is working like it should. It's good.

I normally call in claims because I like to talk to somebody and tell them what's going on. It’s easy. A-US Air repaired my recent ac issue. But I had some people who came out a couple of years ago that were horrible. I told Home Shield about it and they tried to charge me another service call fee. l said, "Oh, no. You're not doing that. This company didn't fix the problem." It was T.J. Morgan Air Conditioning. They sent out three different people, and they all said something different.

American Home Shield doesn't answer the phone in a timely manner. There was probably a 10-minute hold time six months to a year ago and it's definitely much worse right now. I've been on hold for an hour before and they've said it's because of COVID. I'm trying to put it through the online method instead of calling in. But for the most part, their customer service ends up being fine. You just have to go slow enough for the people who are out of the country, so they can understand you. There's a little bit of a language barrier but it's not terrible. Other than that, they're choosing good contractors and the work is getting done in a timely manner. I have about five contracts with them and I still tell people that it's still a good service to have.

The AC just stopped working after maintenance. I did a claim to American Home Shield through the online form, and a technician was scheduled the next day. It was pretty quick. United Air Temp of Georgia came out and everything went well. The AC worked for that day, and then the next day, it stopped working so I had to redo the claim again. The tech was sent out again within a couple of days, and it's worked since. The tech was on time. He was professional and a pretty nice guy. Having American Home Shield, it's hassle free if something goes wrong.

We had our pool pump replaced thru American Home Shield. It was later in the day that we made the appointment. American Home Shield set up the appointment, the service company called the next day and set up their appointment, and their service people were out the following day. They’ve already been out to repair it twice. This time, they offered us to pay the difference ‘cause our deductible had already gone up to replace it with a more electric efficient pump instead of attempting to rebuild it again for a third time. We had a good experience but the cost with American Home Shield is going up.

I was having insulation that I thought was coming through the ductwork. It turned out that it wasn't through the ductwork. It was around the ductwork and it was blowing through. But the guy from A-US that came out was really good. I really liked his work. He was very good and professional. He checked everything and he was great. When you file a claim AHS, you have to talk to a machine that doesn't understand. I don't like that. I filed a claim for a plumber and the machine couldn't answer what I was saying. So it just reported a leak, and my issue wasn't just a leak. So when the guys came out, they said that the problem was way more than they thought so they had to go back. That has been about two weeks and I still haven't had a result from that. So it could've been easier for me and easier for them if I explained the issue to a live person.

I was referred by a relative to American Home Shield and they were very satisfied. I am as well that I took that referral and I'm glad to be a customer. The contractor was very professional and the repair was excellent.

I noticed my AC running constantly then I noticed the pipes have frozen. There was a condensation leak. I called American Home Shield and they told me I should hear from the contractor the next day, and I did. The guy was very professional. He did really good.

We've had people out four times for our plumbing. The original issue was that the toilets were getting broken. The last issue was some strange noises that the plumbing was making. They said that it might have been a pressure regulation valve and that they would have to call American Home Shield to figure out what to do. They've not been back.

I feel good about the service from Home Shield because whenever I have to put in a claim, I just go online, which is convenient. Within an hour or so, it normally sends me a contract number and name. Sometimes, the contractor calls me and sometimes I call them, it depends. But I'm okay with waiting to see if they call. They're pretty fast with their services and the contractors are usually pretty good.

I contacted American Home Shield about my water heater issue and then they assigned a contractor to fix it and provided me the contractor's information. They contacted the company that was gonna fix it and the company contacted me within 48 hours to make an appointment. They were able to fix the problem and we're happy with it. It was excellent customer service from Home Shield.

We had an air conditioning issue. The AC was overflowing and the problem was the plumbing. We had Bill’s Plumbing out there twice recently. They came out and did the work they were supposed to do and everything was fine. Also, everybody wore a mask. The AC is fine now. American Home Shield has been good. They've been prompt in getting somebody out or getting somebody to call me. Then they’ve okayed what had to be done.

The bathroom tub and sink were slow draining and then there was a problem with the shower. I sent a request over the internet and they said someone would reach out within a couple of days. The guys that came here were great. They were in and out in no time. They knew what they were doing. It wasn't a major issue, so they were able to resolve it in a timely manner. Everything's still working fine.

American Home Shield is a good value for money. It's really easy to submit a claim and their reps are always professional when you speak with them. Our recent experience with them was great. Mel's Preventive Maintenance was able to repair the existing AC unit. My husband was actually the one that interacted with them and he was really pleased. We have been Home Shield customers for years and we really enjoy it.

American Home Shield assigned Loyalty Home Services for a claim I had. They called me to let me know that they had gotten the request for the repair and that somebody would be out at a certain time. Somebody would call to let me know that they were on the way and everything was followed through. A gentleman then came out. I had problems with my outside faucets as both of them were leaking. The tech repaired them and was done within 30 to 40 minutes. He was very informative, friendly, and professional. The service was very good.

I had First American at one time but I had to let them go. I tried American Home Shield on a whim and I'm very pleased so far. It’s going great. The claim process is fine. They call me in a day and make appointments. The only one where I had to wait was the plumber because he said he was backed up and I didn't wanna call and get somebody else. I was satisfied with him though.

We called American Home Shield for a garbage disposal issue. Water was backing up into the sink. We were given a three-hour window for All Points Plumbing to come out. My husband was very impressed with the service guy and the service provided. He was very knowledgeable and he took the time to explain things to my husband. The issue was because of the water disposal. Everything is working fine now.

The icemaker was not making ice and when it did, it wouldn't dispense it. I went online to get service from AHS and their website was good. They said that I would be contacted by the contractor the next day, and I did. The contractor was Sears and their tech was good. The icemaker started working that day and he said that he would order me a new ice tray because part of that was broken to push the ice out, but I haven't received it yet. He said that after he ordered it, it would be shipped to me then I could put it in myself, and that has been three months ago.

When I bought my house, the company I bought it from gave me one year of American Home Shield and I continued that. I feel good about it. The claim process is okay. One of the features that I really like about submitting the claim with American Home Shield is if it's gonna be a long wait, they let you leave your number and they will call you back when they are available. You don't have stay on the phone for an hour.

A guy who works for GE named Danny came out the first time. My dryer was making a weird noise and he fixed it. Second time I called, he came out to fix my refrigerator because the water wasn't coming out. I loved Danny. He was really sweet and very informative. He was real quick and the refrigerator was working. He put in a new filter. Then he took the face off of the water and ice maker and he installed a new electrical thing. I watched him put that in and take the old one out. Then he gave me another one and then two or three more filters. I paid for that with a credit card because he sold me at a cheaper price. I could get more, so I did.

We have policies with AHS on two properties and have struggled thru 5 claims after 6 yrs paying premiums into the system. None of the claims came thru without us paying $1000s out of pocket for a full repair. Recent example, our A/C unit compressor shorted but AHS's contractor said we could not use the one he had at his shop and we have to wait 4-6 weeks (current temp outside 103) because it must be from AHS 's inventory of inexpensive parts they warehouse. Then we find AHS only covers the broken compressor and the contractor quotes $7800 to do the work and replace the Freon. (R-22 that is now obsolete). We can have the whole unit replaced with an updated R410a refrigerant for less from our trusted A/C contractor.

I am not the person who writes reviews for every little thing that doesn't go my way, but this has been a frustrating experience and I feel I should share with all others who are trying to protect their interest, beginning of August 2020 I had a leak in my bathroom from the shower plumbing, this leak was flowing into my basement and spoiling my basement bathroom, this leak was behind the walls, so I called American Home Shield and I was told that JED PLUMBING will come out only after I provide an access to this plumbing area, I called a third party to help with making a big hole in the wall, After doing so the Jed Plumbing company sent technicians couple of times with the wrong parts.

Very disappointed. This is what happened: Aug 05th: the service request for our dishwasher was submitted. A contractor was assigned to the job. They said two parts were needed for the repair. One of them was ordered immediately and the Parts Department said they had to locate the second one. Aug 19th: after two weeks since we did not hear back from the contractor, I called the American Home Shield to follow up. The customer service rep told me the Parts Department did not find the second part and you should expect to hear from us within 24 hrs for a possible replacement. Aug 21st: since I still did not hear back from AHS I called them again, this time the customer service rep told me they were able to locate the part and it was ordered on Aug 17th!!! And the contractor should have it by Sep 1st. I asked twice to make sure we are on track and the person assured me on that matter.

I just bought a house in June, my Outside unit leaked out refrigerant in August and wouldn't cool. I've been waiting over a month for AHS to have my condenser unit replaced after they said they authorized replacement. Now I can't get a hold of them and my Ac issue has not been resolved. Company is a scam. Not worth getting if you actually want a prompt resolution or any customer service.

When I purchased my home, I was provided a year long contract with American Home Shield. Needless to say, I did not renew. In June of 2020, I noticed water in my basement and determined there was a pipe leaking from my second floor (and only) bathroom somewhere in the wall of my dining room. I placed a service request through AHS that day. I was assigned C Mayes Plumbing to diagnose and repair the issue. The first technician that C Mayes Plumbing sent out placed 3 holes in my wall and one in my ceiling to diagnose the issue (a failing T fitting in my soil stack), stating “AHS will cover to send a drywall technician out for these repairs” and then determined the bathroom vanity would need to be removed (which AHS would not cover) to provide access. I agreed that I would cover the cost of removing and reinstalling the vanity.

We had some electrical issues with one of the switches in the wall and I was also using the wrong light bulb in a ceiling fan. They were pretty simple fixes and the tech from Superior Group was a really sweet guy. He did a good job. We also had a bathroom fan that was hanging out of the ceiling. We thought that they got that corrected. But now, it sounds like that motor or something is wrong. So I was gonna call the tech back out to fix that fan back there.

My AC was making a lot of noise and it wasn't cooling. The unit was freezing inside and it was dripping water. I was stunned when I made the call to American Home Shield about it. I put the claim in and I got a call immediately. That was good. A tech with Central Jersey Heating and Cooling came and he identified the problem immediately. Before he even got here, he told me to turn off the unit and just put the fan on. He would see what was going on when he gets here. When he got here, he saw that the unit was low on Freon and he fixed that immediately. He gave the unit a lot of Freon. He then put some dye in there to see if there was a leak in the line. Everything is working fine now. But I'm gonna have it checked this month.

Kingwood Air Solutions replaced the thermostat on our AC and so far, so good. Their tech is very good and very professional. He did a good job. American Home Shield was efficient and professional. I felt confident in them. I had done two claims so far. We had to have the disposal replaced and then the thermostat which went pretty smoothly. It was very frustrating the first time because they didn't seem to be able to get someone out here but then they did. It took them a day to get it together because we had a storm approaching. I am more comfortable calling to submit a claim. But that's not the way things are done nowadays. Everyone wants to do things online but I'm old school and I need to talk to a person.

We purchased our home in 2016 and Home Shield came with it that we elected from hearing good reviews to keep the product after the first renewal. We had a dryer claim and it went really well. All Appliance Service came out and they ordered a part. They came back once they got the part but there was still something that wasn't working properly. I was in complete contact with them. They just said to go ahead and put in a request to have them come back out so that they can order the other part to fix the other function, which I did. They handled it professionally and very timely. They did a great job and the dryer is working really well.

Recently, I had a claim for my microwave that I submitted to American Home Shield. Their contractor from Proficient Appliance Repair came. Three weeks after, I was told that they could not get it repaired and that I was gonna get refunded up to $300. That was an awfully long time after. Other than that, I got a new microwave and I need to submit the bill to get reimbursed.

I was about to leave American Home Shield. I had a leak under my sink and the contractor said I have to take out what supports the pedestal so that they can check what's leaking. How would I take it off? I think it should be part of the service. I called Home Shield and they never addressed the issue. They said it's what's in the contract. I ended up going to somebody outside Home Shield and spent money to take care of it. The people I hired were able to fix it without taking that support of that pedestal. I appreciate American Home Shield but at certain times, I feel like their hands are tied on the gray areas.

I had a claim dealing with a plumbing issue where I had a leak in my guest bathroom downstairs, and then another claim was dealing with my air conditioning units. I found out that it was not properly working. I called American Home Shield's 800 customer service number. At that time, it was prompted that there was long wait times and suggested that I do it online. So I immediately hung up and did the process online. Within 24 hours, there was an acknowledgment of my service request and that it had been sent to dispatch and a representative would be calling me within the next 24 to 48 hours after I placed the call via email.

The air conditioner was leaking and I submitted a claim to American Home Shield. It was directly computerized online or over the phone. I was done within minutes. The contractor was perfect.

It's been good with Home Shield so far and their service has been really beneficial. It’s just when the air conditioner went out, it took a little longer because it was right at the time when the pandemic just started. The guy said a lot of the air conditioning companies shut down so we had to wait until all of that has opened up. It took about five days for the contractor to come out but when they did, they fixed everything on the same day. Then, the washing machine wasn’t draining and the tech from Care Appliance Repair checked it. The drainage pump had to be replaced and he said it would take about seven days and it took about that. Two different guys came back to fix it. The timeframe was fine and they did a good job.

I go to my account and submit claims with AHS online. Then, they assign somebody and they contact me quickly. The contractor schedules the date and they come out, take care of the work, and leave. That's been consistent among all of my calls. The most recent was when the faucet handle needed a rubber stopper, washer type. It needed a little piece that goes inside and the guy from C Mayes Plumbing & Heating did it in about 20 minutes, no muss, no fuss. He did a great job. All of the jobs that I have had with AHS have been great. I recommend it to other people. Thanks for helping us homeowners get good service quickly for a really reasonable price because some of the people are just so overwhelmed.

The service guy from Whitney T Holdings figured out what the problem was really quickly, took care of it, and he was on his way. He wore his face mask and distanced himself. So far, American Home Shield has been all right. It’s the one that the Realtor said that they normally use, and they’ve had really good luck with it. We've had it since we closed on the house on July 13th of this year, and we've used it twice. The second time I did a claim, I didn't have any problems. The first time, I had a little bit of problem with it. But once I figured it out, when I did it the second time for the second problem, then there was no problem.

My call to American Home Shield was answered quickly. The issue I had was fixed quickly and so I went with them. More recently, washing machine stopped. AHS sent Premier Appliance Repair out and the tech from there said that the issue was with the main circuit board which would have to be ordered. He said that it would take two to three weeks because of COVID issues. Still he explained everything and he was very good. When he came back, he explained what he had to do. He ran our washing machine through test cycles because his company doesn't want to come back and have to fix something twice He said that they would rather the consumer be happy.

It's going on two years now that we've had American Home Shield and it's been positive. I find their response time well and the dispute resolution is good as well. They are open to having a conversation and talking through different options. We are happy with the service so far. They sent out Discount Contractors for a plumbing issue. It seems like the leak is with the flange. The tech was unable to fix the toilet because of a pre-existing issue. Right now, we are not using the toilet. Discount Contractors came out for three separate issues. The two out of the three were positive visits. But for the other, I got a second opinion and I ended up going back to American Home Shield and requesting another plumbing company to come in. We're looking at contractors to come in and help us with the primary issue for the toilet.

There was a pipe that was disconnected from the bathroom sink and the contractor did great. But I have had issues with different contractors that American Home Shield have on their list, and it was difficult to get it reassigned. I had one situation going for a month where the contractor came out and they said they would be back the next week. They closed the ticket saying the work was completed. They never came back out. Multiple phone calls, messages, etcetera, both to the contractor as well as American Home Shield. Finally, I was able to get it reassigned. The company they reassigned to showed up the next day and it was taken care of. But whenever there's an issue, American Home Shield needs to react a little bit quicker.

American Home Shield was very helpful with the claim I submitted. They got help out to us when we needed it. The contractor they sent was great. The tech said that Home Shield did the ordering of the part needed and so he didn't know what the reason was for the part taking so long to get. Home Shield's central unit was a little slow putting our request through and it took a while ordering the part. Other than that, everything was fine. Home Shield was prompt with getting everything in motion and their contractor did a great job. We're satisfied with everything. I've already recommended AHS to my neighbor.

My water heater was not heating the water and I called American Home Shield. They were quick to respond when I first put in my request. It was a good interaction with the contractor. They were very personable and professional. They explained what they were doing and everything was taken care of. The experience with AHS was a good one. I don't have any complaints. I never used a home warranty before so this is my second time making a claim. Everything went smoothly.

I filed an online service request when my compressor fan had seized up. The contractor contacted me almost immediately of the service request being processed and told me exactly when they would be out. Their service was fantastic. The tech was spot-on. He knew exactly what to do. He came prepared and had the replacement part on the truck. My system is performing beautifully since and I will seek out these guys any time and every time I have an AC issue. It was a superior experience.

I’m very happy with AHS. When we bought our first house, our agent got us a year's worth of service with AHS because that was her gift to all of the homeowners who bought homes from her. That was in ‘99. I like that AHS saves us money. When something happens or goes wrong, we pay $75. I only had one problem and that was when our dryer went out. They said something got caught in a motor. The motor’s old and they couldn’t tell if that was the reason that made the dryer go out. AHS didn’t pay that. Other than that, I have never had an issue with them.

AT Appliances came out for our microwave which was cosmetic, a little bit damaged. I thought they might take care of this, but they said cosmetic doesn't cover the repairs. The technician was the one who educated me that it’s not covered.

I wasn't home and my husband called me and said that the pipe was leaking and that the basement floor was wet. I submitted the claim the next morning and Lenny's Plumbing came out and looked at it. It wasn't a leak. The issue was the way that the tub was set up. The spigot that came out of the wall where the water would come out was stuck off the wall and it had about three-eighths of an inch gap between the end of the spigot and where the wall was. The gap was big enough that you couldn't put silicone in it to plug it up.

The person who came from Gabriel's Garage Doors was very good and he told me what caused the issue. Some of the items that they had to fix was not covered by insurance, so I had to pay something extra to take care of it. The service with American Home Shield is good but it's so hard to get somebody on the line. Maybe everything is recorded and automated, and you don't have somebody whom we can reach and speak with sometimes.

About a week and a half ago, I went into my son's bedroom and noticed that there was water on the floor. I looked up and I could tell that there was water leaking in the ceiling and there's an air conditioner unit in the attic above his bedroom. I went up and turned the unit off immediately. Water was pouring out of the air conditioner unit itself. I called American Home Shield. It took two days, but they sent the Airsmith Pro people out. The guy was very nice but he had no idea what he was doing. He took a little Gatorade bottle filled with water. He poured it down the drain of the pan. He said maybe the pan was clogged.

Everything wiht J & M Heating, Cooling & Plumbing went really well. The tech was very knowledgeable, polite and professional. The tank on the toilet was leaking. He replaced the gasket and the whole job took less than an hour. This is the first time I used American Home Shield, and the process seemed simple.

Kintz Electric replaced the ceiling fan. It helps keep us cool now. It wasn't working and I contacted American Home Shield by phone to tell them about it. Their claims rep was good. Kintz was great as well.

I called American Home Shield but I couldn't get a live person on the phone. It was just a detailed description about the house isn't cooling. The AC is running but blowing hot air and AHS said that they would send somebody out. They sent in the claim and this company, Preventive Maintenance, called me probably within an hour. They called me on a Saturday so, the earliest they could get out was the following Monday and they were there right on time. They were absolutely phenomenal. I would use them on a personal level if I didn't even have AHS going forward. Everything is functioning like it’s supposed to. The warranty has been valuable so far. That AC repair was the only time I've used AHS but it saved me some money. I've already recommended them to several of my associates and friends that don't have any type of warranty. It's a good thing to have. You have insurance on your car and having it on your house is a no-brainer.

We had a problem with the fuse box and I called American Home Shield to get that taken care of. Submitting a claim was a lot easier than I thought it was gonna be. The contractor came exactly when they said they were gonna be here so it took less than an hour to get everything fixed. The repair put my mind at ease. He changed out the fuse box so that's not gonna be the problem ever again. I'm very glad that I had AHS. This was a blessing. With all the things that went wrong that day, that helped me out.

There was some stuff that was backed up. My daughter had some hair in the sink. Immediate Response Plumbing came out and fixed that as well as the squeaky faucet. They had on masks when they came in. They tried to stay as far away as possible. It went very well. I've only had American Home Shield for a couple of months but so far, from what I've used them, it’s been great.

Our air conditioner was freezing up on us. I made a claim online and AHS' website was very easy to navigate. I like it. I was to be contracted in 24 to 48 hours and be given the information on the people that would come out and work on the AC. For this claim, it was Legum’s Heating and Cooling. They were outstanding and very professional. They were very quick with their job and they explained everything to my husband. Our air conditioner is excellent now.

We’ve had American Home Shield in the past and this time, we had it just a couple of months. It seems like when we buy a new home, the home comes with a warranty for a while, and then it lapses and then we go back to it. So, we’ve had them off and on. I filed a claim years ago. I would rather talk to a human than a computer when I call them but I understand that's just the way of the world. We’ve only filed one claim this time. The AC was not cooling properly and my husband handled the claim. He didn’t complain so the contractor must have done a good job.

We had a leak and we saw that there was spotting on the first floor of the building. We didn't know exactly where it was coming from. When I sent in the claim, I tried to do it online and it didn't pan out. So I ended up calling instead. American Home Shield said they could get somebody out there soon and they would follow up with me, confirming when they could come out. Later on, they Hardy Plumbing was coming out and they gave me their number. I called Hardy to find out when they get could get out there. Then they came out and my sister met the tech on site. It seemed to go well. He looked at it and he was able to figure out the problem within a short period of time. He took care of it no more than one or two hours. He fixed it.

My most recent claim with AHS was for the garage door and the washer. I went online, logged into my account, and requested the work. It was good with the contractor that was sent out but I'm not so happy with the garage door repair because I had to wait almost a week to get it done. American Home Shield always seems to put people on the bottom of the repair list. For the washer, they had to come back because the tech had to look at the model I had even though I had told the rep who took the phone call what the model was so they can have the part on hand before they got here. It took another couple of days for them to come back with the part that they ordered. But overall, it's a good experience.

When we bought our first house, we had a lot of issues with it. Even though it was under warranty, they didn't repair it that good. One of my friends has the service of American Home Shield and she loved it and told me about it. So when we bought our second house, I looked AHS up and I have loved it ever since. I've had them for a while now. Every time they've come out, I haven't had any issues. Even I had one instance where we had a part got repaired and then a couple of weeks later, it went out again. We had no issues getting the person back out fixing it. We weren't charged so that was pretty good to me.

When I had a thermostat go out, I called and it was automated. That was on Saturday and a nice young man then came on Monday morning. He was clean-cut, well-dressed, and certainly knew what to do. It only took him about 15 or 20 minutes to replace the thermostat and then he was on his way. The only thing that I didn't like happened on Saturday and nobody can help that because nobody works on the weekends anymore. Other than that, that Monday was the first working day and they were here within two hours or so of the day starting. The whole thing was very efficient.

I still got the problem with the dryer. The guy came out and looked at it and he said it was not broken. He said it seemed to be the vent but it was totally clear and you could see right through it. He said it was too much humidity but I have a dehumidifier in my laundry room. I tried to call American Home Shield back on it. After being on hold for over an hour, I just hung up. Everything you gotta do with AHS is online. I was on hold for an hour and 45 minutes just to make that appointment. I hate that AHS paid this guy to come out here to do nothing. I don't like people not doing their jobs. Other than that, it's great. The guy who came out to do the garage door called me right away. He was professional and the customer service was great.

We had a ceiling fan that had to be replaced and American Home Shield replaced it. At the same time, I had another ceiling fan in another room that the contractor looked at and they tried fixing it. They said that if it gets bad and if the sound comes back, they would have to replace that. With this second fan, the claim is still pending and it's a matter of trying to get the American Home Shield to approve the contractor to order a replacement for it.

Our AC unit wasn't coming on correctly when it was on "auto" or even when it was on "on". We did a claim online using the American Home Shield website and it was very easy to use. I got a confirmed visit within the amount of time that was promised. The repair person from Superior HVAC Austin came out and was on site for just probably 5 to 10 minutes maximum. He gave instructions that if we were having that problem, we need to put a little bit of Clorox into this tube and kinda blow in it. The solution didn't seem all that reasonable to me. But I said we'd give it a try. That worked for a day or two, but we're getting the same problem. So now, every two or three days the system goes off, we have to back up the car, pull down the attic ladder, climb up, and do that, which isn't a solution.

I went online to alert American Home Shield that I had a plumbing issue. Navigating their site was pretty easy. They sent a technician over from PHD Mechanical and he fixed my problem in five minutes. Things have been working very well since then.

Our AC was not responding to the thermostat and my claim for it went great. I asked the tech what the issue was and how I could keep it from happening and he explained everything in very good detail. So I understood everything that he was talking about and how to take preventative measures and stuff like that. Everything is working great.

The issue ended up being a leak in the shower but it wasn't covered under the warranty. I was figuring it wasn't gonna get covered just 'cause there's a lot not covered for the shower but it was worth a shot. So far, everything's been good with American Home Shield. I've been with a few home warranties and they have probably been my best experience to date. Filing a claim is really easy to do. You can do it via the web.

We had a clogged sink. Tom Melton Services came out and they were able to unclog it. The people AHS has sent out before, D & D plumbing, I don't know if the man just didn't feel like doing the work that day. He didn't really try. He put in 10 minutes' worth of trying. I said, "There are green beans. I put green beans in the sink." He said, "Okay. You put grease?" I said, "I never put grease. I don't even put cigarette butts in my toilet." So, he snaked it. He came out and said, "See, right here on the tip, that's a little grease." I said, "But I don't put grease in my sink." He said, "You can get grease off of a plate. It's nothing." I said, "Okay."

I purchased a house two years ago and for the first year, American Home Shield was included at no extra charge for me. On the second year, I renewed to keep it and it's nice to have that protection. In case I need any service, I don't have research how much it will cost me to do the repair of any covered appliances or service. It definitely saves time and gives me peace of mind that I don't have to worry about that part. I also expected I will have to wait months for someone to come out for service and it was much faster than that. Recently, I had a technician from Turner Electrical come out and he was on time and very knowledgeable. He knew exactly what needed to be done as well, so I'm very happy.

American Home Shield sent Cutting Edge for an electrical problem. The GFI socket wasn't working. I went online to submit the claim. American Home Shield emailed me and told me when the mechanic was available to come. Cutting Edge did really well. Their service was top-notch. The mechanic was good. He was on time and was informative.

The dishwasher motherboard had fried out. I filed a claim online with AHS and the tech repaired it. But he left the part that he replaced with me and I don't know if they are supposed to leave the old part with me or are they supposed to dispose of it. Other than that, I like the convenience of being able to have my appliances repaired and fixed in an expedited fashion and not having to buy new appliances. It's cheaper to pay the deductible.

American Home Shield worked as advertised. It was a pretty streamlined and straightforward process. The repair guys did a great job and everything worked. American Home Shield has good techs. Affordable Appliance was the most recent that came out and they replaced a part and repaired the existing unit.

I called Home Shield up and told them that my AC was having a problem. The first time I called, they had some other company come and they told me they would not come until two weeks later. So, I called them back and said, "Wait a minute, I can't wait the whole two weeks When I signed up with you guys, you guys say you would have someone there within 48 hours." So, she called someone else, which was those Certified Comfort people, and they came out. They fixed the problem. The tech said it was the compressor. It wasn't kicking on when it was supposed to. He said he had to give it a hard kick or something. He had to do something where that when I turn it on, it automatically came on. He fixed the issue.

We had a couple of issues. There were some leaking pipes. Something that was leaking that was coming downstairs into our first-floor bathroom. We could see the stains on the ceiling. The first time the contractors came and fixed that, but then I also told them that the actual faucets were leaking too. They came back and they fixed the faucets and replaced them.

We had two recent issues, and American Home Shield did a really poor service on one of them. We were without a dishwasher for over a month even though they charged us monthly for the premium, and then they charged us additionally for somebody to come out. As soon as they told somebody to schedule an appointment, they automatically debited our credit card for $100, but the person claimed that they weren't available to come out. It was about 10 days before the person even came out here. They said they had to wait for the parts too. There was a motor on the dishwasher that was out, and then they were replacing some of the wheels that were broken on the racks. The part on the motor came in, but the contractor wouldn't come out to put it in because the wheels for the racks were on backorder, and it took three weeks.

The toilet was making a squealing sound after flushing it. I sent a claim in with Home Shield online and the tech from JR Plumbing came out in two days. The tech replaced something in it and in the other two toilets. It took him no more than 10 minutes because they knew exactly what the part was that they needed to replace. It’s all good now.

I used Home Shield about three weeks ago and it was very easy. It was after-hours when I realized my air conditioning was out. I was very impressed overall with the fact that I put in a request very late that night and early that morning before I even got up, someone was calling to make contact. And then within three hours, the tech was here on site. The tech replaced the coil outside, which had gotten something in it. It was a simple fix. I was very pleased with how quick Home Shield responded and that the issue was resolved within 12 hours of me notifying them. I hope that they would always work like that.

The air conditioner needed Freon gas to make it cool. The technician indicated that they were not gonna cover more than 10 pounds of Freon gas and that he needed to be paid the difference. So, I called American Home Shield and they confirmed that they would only pay for 10 pounds, which was almost nothing. I wasn't too happy with that. I ended up writing a check for $500 to make the difference so the guy could do the work. So for those who cannot afford to pay that amount, they won’t have an air conditioner and it's not fair. AHS doesn't tell you in advance that they only cover 10 pounds of Freon gas. The technician did the best he could. It was just that there was really a regulation that AHS needed to change so that it should be advantageous to both the customer and themself.

The hot water heater wasn't working. I opened a claim online with AHS and it was super easy and convenient. Then, they let me know what company it was assigned to and that the company would be calling. Within half an hour, the company called and scheduled an appointment. When they came out, they came on time and they were wonderful. The first time they were here, they replaced a part thinking that was the issue, but then it wasn't. The next day, they came back and replace another part and that corrected the issue. That gave us hot water, so no more cold showers. All in all, the procedure with AHS was really easy and convenient. Plus, they were very flexible.

American Home Shield is user-friendly and easy to manage even from overseas. It is very simple to use. If I have to make a call or a request, I can go online and input the problem. It's very convenient, especially when I was in Japan. I could do it all online. Plus the agency that I use can make the calls and the request also. I have a home that I'm renting through an agency. I was told was there was a problem with the AC and it turned out that there was a leak. American Home Shield sent out Breeze HVAC and they went up into the attic where the drip pan was. The drip pan clogged and was backed up. The tech cleared the issue that same day

Everything went kaput on our gas stove and the panel, and there was nothing on the screen. The service guy from 4A Appliance Repair came out. The issue had something to do with the electrical system. He got that back operational. Then, a few days later, the stove part didn't work, and we weren't sure if that was involved with what caused it to fault out four days earlier when he came out the initial time. But then he came out and he replaced the little part that lights the stove.

It's been great with American Home Shield so far. They get right with us and they get someone out. We used them for the AC unit and we had a good idea as to what was going wrong but the company that came out didn't wanna go look at what we knew was going wrong. I understand COVID stuff and they didn't wanna go in the house. But they gotta go in the attic to drain the line and clear it out so it'll drain properly. I had to argue with them to get them to go up there. But they said the service ticket didn't say to do that so I would have to call and get a new ticket. It turned out that's not necessarily the case. If there's an ongoing issue, they can continue it through the ticket that's already open.

My washer was leaking water. I called Home Shield. They told me to expect a contractor within four or five days. Sears came out and looked all over it, determined that there was a hose that was not attached. The tech fixed it and checked it, it works and he left. I couldn't do laundry until they fixed it, so that repair pretty important.

A microwave went out and we did a claim for it online. American Home Shield's website was good and very easy to use. They let us know when the contractor would be out. We ended up calling Tommy D Appliance and they gave us a date that they would be out and they were here on time. They were very professional and told us what they had to do. He had to order a part, and he gave us the date that he would be back to make the repairs. He was back on time. We use our microwave every day, so the repair has helped a lot. So far, I haven’t had any problems with American Home Shield and I'm very satisfied with them.

I called American Home Shield for a toilet that was leaking. The guy came when he said he was gonna come. He was polite and professional. It didn't take him long to do what he needed to do. He even put a toilet seat on for us. He was very friendly and helpful.

We are very happy with American Home Shield. We called them and the AC is working good now. The contractor replaced a blower. It was raining so they had to come back but they did an excellent job.

I'm selling the house. The other person's inspector said that the AC was not working properly. He said that the compressor mount was cracked and there were a couple of things like that. I needed to get it fixed. So I called American Home Shield and their tech came out on time. He was on point and he knew exactly what he was doing. He was really nice and professional. He said that the compressor was mounted to concrete and not to a plate on the side. He went through everything that the guy did or said and he showed it to me. He wrote his own work order for it and worked out perfectly. He did wonderfully and everything was great.