American Home Shield Reviews

Our AC had stopped working on a Saturday. The contractors called us within 45 minutes from the time I put a claim in with AHS. They were very busy and the next available time for them to come out was on a Tuesday. They came out on Tuesday to fix it. They fixed it right away. Within a couple of days, it died down. They said there was a loose wire. But it's been working fine. They were friendly and professional.

I had two claims that I filed with American Home Shield and one of them I paid by check to the company that came out, one of them I paid online. That’s when I kept getting bills for those two, like I never paid them. Finally, I just had to get a copy of my canceled check and I had to get a proof from the website that I actually paid for them to quit bugging me about it. Recently, the guy from Allstate Plumbing came out and fixed several sinks. He left, but then it started leaking right away again and it progressively got worse. A different company came out and fixed it. They were wearing a mask and never really got real close. No handshaking or anything. I hope that if there's an issue, like with something doesn't work, AHS should make it a little easier to reschedule or talk to somebody.

I like how easy it is for us to put in a claim online. I don’t have to call or wait for inordinate amount of time. When the microwave wasn't heating, I did the claim online and the techs were really fast and prompt. They were able to identify the problem. They were great.

The dishwashing machine is broken and if you press start, the cycle is not moving at all. I went online to notify AHS and their website was okay. When the contractor came out, he was good and right now, I'm waiting for the job to be done. The man put the order in and said they would give me a call.

I was out of town and it was 110 degrees at my home. My wife heard a loud pop and our AC quit working. The fan motor of the unit vibrated and it gave out. The wires got hit by the fan which then cut the wires out. Comfort King, one of American Home Shield's contractors, got sent out in a day or two. When their tech came out, he put a new fan in. Then, we were up and running. He was a really nice guy. The service really needed because the AC broke down on the hottest day of the year. AHS's warranty has been a very good business acquisition for me.

I wanted the house rekeyed and it was covered under the warranty with American Home Shield. Their website was great and it was really easy to use. The only thing that I found a little surprising was that when I clicked on rekey service, it didn't give me a list of people to pick from. It just picked one and I didn't get to research the guy's reputation or anything. But the guy from Lang’s Locks contacted me within three hours and came out within 24 hours and did great work. He gave us a two-hour window and showed up at that time. He also wore a mask. It was five or six doors he had to do and he rekeyed all of them. He also needed me to go buy a new lock so that they were all the same brand and they could all be rekeyed. But that wasn't part of the claim.

I've had American Home Shield twice. The first time was from 2001 to 2004 and recently, probably 2019. I like that they cover a lot. Recently, Sunbelt Electric came in very quickly and fixed the electric breaker that tripped. The technician was professional and friendly.

I had to file my claim for the spa with Home Shield online. They wouldn’t answer the phone. It was fairly easy but after I paid the bill, they kept on saying I owe money and then later, told me to ignore it and that I had already paid. Coastal Pool Repairs came out and they did a good job. The only thing was they replaced the filter and I didn't realize the tech put the whole thing in the backyard. I realized afterward the filters are gone. I only bought them a couple of months ago and they were 200 bucks.

The dryer had stopped working and it took a week for someone to come out. The tech from Sears determined that it was from some kind of thermal fuse that was out and he replaced it. So it has been fine ever since. I've had American Home Shield for at least seven years and I like how they're responsive and I don't have to pay top dollar to get my appliances repaired. They also choose the contractor for me, so it's nice.

When I moved to this house a year ago, I needed extra keys and Home Shield sent somebody who made me keys. I was very happy with that. A couple of months ago, a faucet was leaking and their contractor replaced it. Home Shield just charged me the $75 service fee. I was happy with that too. When my water heater was leaking, I submitted a claim for it. I was charged the $75 for someone to come and tell me that yes indeed, it needed to be replaced because it was more than 10 years old. The people who came were pretty professional. I received a call from the company that I have to pay $1,200. But it seemed like my policy does not cover the cost of my broken water heater. I just took the company's words. They came from Home Shield.

Submitting a claim with American Home Shield was super easy. I was able to go online and put in a request for it. Then within a couple of minutes, I got confirmation that somebody was gonna be coming out. Then somebody from the Rekey called me to set up an appointment. I submitted two other claims as well. So far, the experiences have all been positive. AHS has been quick and efficient. They also send out good contractors and they get the problem fixed.

There was a bad coil on the AC and the contractor had to order it to put in there and replace it. It took almost two weeks and I wasn't satisfied with the timeframe of how long it took to get the parts. But once they got it, they were phenomenal. When they came, they wore masks and they were covered. They always asked if it was okay to come in. We were not around and the way that the house was designed, they had to go upstairs and downstairs. So, we gave them free range. As of today, the AC is perfect.

Recently, I called AHS ‘cause my garage door wouldn't go up. My car is stuck in the garage. I had to call somebody to bring me to my appointment on Saturday and AHS doesn't have anyone to come out until Tuesday. So, I'm waiting patiently till tomorrow. Someone is scheduled to come. I also submitted a claim for the toilet that was leaking. The service I had with the gentleman that came for the plumbing, he did excellent work. I had no problems. He was in and out. He found the issue. He was able to fix it and put the new part on. I haven't had any problems with the contractors of AHS. I’ll recommend AHS. I haven't had any issues with them.

When I turned the dishwasher on, the garbage disposal went at the same time. I called American Home Shield and I sat on hold for a couple hours because I needed stuff done. I was able to get through and the reps were thorough. AHS has always been good about getting contractors out within the next few days. The gentleman who came out from Specialty Services got the job done quickly and he was professional. I had a total gut job of my kitchen because there’s some water damage that my homeowners' insurance just jacked me on. So, everything had to be done over. It was top-of-the-line service.

I’m older and we don’t visit a lot because of the Covid situation but we let the guy from Medallion in. He had on a mask and the little pump for your hands. We told him that if he needed that, he should use it. We showed him what he had to do. He explained the plumbing issue to me and a part had to be replaced so he said he would be back in a few days when the new part comes in. He came back and replaced the part so he did quite well. He took very good care of it. So, we're very happy with it. I like American Home Shield so far. They respond well and they seem to have good vendors. So when somebody comes out, they seem very qualified as well as these people.

Everything with The Lindsay Company went very well. We've requested them this time because we've used them once or twice in the past. They're very professional and very quick to respond to the initial work order. So, it was a good experience. The issue was a broken plastic piece inside the faucet, and it was causing it to leak. They had the part.

SAP Services came out for a plumbing claim and the technicians were professional and friendly. But when the kids shower, I'm still seeing water coming underneath the baseboard from the shower into one of the kids’ bedrooms. I had another claim when I had a problem with the AC, which finally got resolved. Once the AC quit working, the technician came out and fixed it but it stopped working. It was hard to get ahold of a human person with American Home Shield. Everything seemed to be automated and there was no way to get in touch with an actual human. I couldn’t do anything on the side of AHS so I had to wait until the AC place opened up the next day.

We had a bunch of locks rekeyed which was a service that came with American Home Shield. The technician from The Flying Locksmith was great and he was on time. The guy went above and beyond because he was so professional and courteous. Everything was seamless. I realized though that the 125 that I was charged for the call was exactly what it would’ve cost me anyway if I called them directly or any other locksmith. So, AHS didn't provide any value in that as far as the money it took to do that. Still, it was convenient and easy, and I had no issues. But in the future, I would just call The Flying Locksmith directly.

I have a problem with STL Plumbing, which I ended up calling American Home Shield one day late. The guy turned it on, turn it off and walked out my house. But I don't have a problem with F6 Plumbing. The tech looked at the unit and replaced something. He said, "This happens sometimes." He said that he replaced some type of washer but it still intermittently drips. So, I was planning on calling AHS again. Overall, I have not been happy with it. I'm paying a lot. When I started off, the price was okay.

I had a light switch in the bedroom that was not coming on and then the light in the bathroom as well as on the kitchen were flickering. I made a request by phone and the people that came out to work on it were okay even though they didn't put the switch in the bedroom back the way it was. They fixed the light in there, but they said they didn't know if putting a dimmer on was approved. My bedroom light had a dimmer and the button for the fan, and they took that off and put on a regular one, which you just flick it up and down. Overall, when I had a problem, I called and American Home Shield sent someone out to fix it. However, I would not recommend this to a friend because I have a contract that I have never seen.

American Home Shield sent Pierson Mechanical out for an AC issue. There was a part and they fixed that. But then, I'm still having the other issue. I could sit in my recliner in my family room, and right above me, I can tell the minute the air conditioner kicks on because the lights dim and then I get this buzzing sound. It happens in the garage too.

Water was leaking out of the faucet so the technician came out. He saw the faucet and said it was beyond repair. At first he advised me to call the manufacturer because he thought that there was a lifetime warranty but the manufacturer didn't provide lifetime warranty because the ownership had changed. So I called American Home Shield back and told them warranty was not covered. They sent some folks back the next couple days and they replaced it with another part. That plumbing issue was ultimately fixed. From a consumer standpoint, you don't wanna fork out anymore cost than necessary but within the deductible, American Home Shield covered everything. It was pretty good.

We've had to call in once and it was fine. They said they would call or get ahold of us within 24 hours but I didn't get a call back from the electric company to schedule one within 24 hours. I had to call and schedule the appointment but that's more on the electric company's issue. The lady said she was really busy and would call me back in about 10 minutes. She called back within a couple minutes and we scheduled it from there. The gentleman that came out and worked on everything was great and consistent. He told me what the problem was and fixed it. He represented the company well.

We had a leak in my dishwasher and garbage disposal. I sent my claim in with Home Shield online and then Amtec came out. The tech was very professional. He fixed it in no time and he was very prompt and responsive. We recommend the guy.

If you submit a claim online with AHS, you can do it. It's very easy. They usually get back to you quickly too. But if you try it on the phone, it's next to impossible to get through. Then many times, you have a very hard time understanding the person because of the accent. But, they've always seemed very willing to help and wanna make sure all your questions are answered. Also, once everything gets going, we’ve been pleased. We also liked the two companies that we have dealt with. One for plumbing and one for air units.

Drainco Plumbing handled my problem very quick and easy. The motor on the sink was not working, so the sink was overflowing and I had to pump it all the time when we use it. When the plumber came in, he adjusted something on the motor and it's working now, so it's good. I could recommend American Home Shield which was also recommended to me by a friend and they did a good job. I'm satisfied.

We just moved in and we wanted to rekey all the doors and make one key for every door. The technician from Realty Rekey was very good and efficient. He explained what he could and couldn't do based on the brand of the locks that we had. He was able to do all the locks except for one because it was a different door handle brand. I also had the plumbing done. The plumber came out and fixed the faucet. He was able to detect the leak underneath the sink and get that squared away. It was awesome. They both did a great job and they were COVID-aware. Totally professional.

The refrigerator all of a sudden started warming up all on its own. There was one time but we didn't call where it went off. That was my secondary refrigerator. I have a refrigerator in the garage that American Home Shield covers as an additional refrigerator. My army buddy who is an electrician came up and checked the plug. He said the plug and everything's okay. He unplugged it, plugged it back in, and it worked perfectly fine.

The guy from Diluzio Construction was very professional. He did distancing and wore a mask as well. I was off work and I called in, and then I heard from him within an hour of his receiving American Home Shield's request. He was there that afternoon and it was totally repaired. I was so pleased. I couldn't believe how fast it was and it was awesome. I was so thrilled as well because I didn't know what was going on. The unit would work from the inside but it wouldn’t work from the outside.

Our heater needed replacing. ABNation replaced it and did a wonderful job. It's crazy because a week later the pump went out. They came back out and replaced the pump. From the beginning, there was a misunderstanding with the pool. I spoke to the guy and we came to an agreement. I felt that $300 was too much for them to come out and do the work. I thought so because I didn't think I would get my own electrician for a couple of things that Home Shield wasn't covering. So, my wife and I talked about it and I said, "You know, we had American Home Shield for so long and they stand behind your work. Let's just go ahead and have it done instead of including another person." So, he came back out and did a wonderful job.

The technician came out to fix a leaking toilet. He notified when he was gonna be there. He took a picture underneath it, opened it and told me what was going on with the toilet. He tightened a screw and that was it. It's working fine and I'm satisfied. I was gonna call American Home Shield first and tell them what was going on so I didn't have to waste the $75 for the visit but it was very difficult to get through. It's as if they wanna be automated. It's very challenging dealing with American Shield to get an actual person. Sometimes you have the call back option when you call but sometimes it's not there.

My microwave almost exploded, and American Home Shield gave me an option to purchase. The process of submitting my claim was easy. I just went online and sent them a message. I put in a service request. They answered that and gave me the name and number of the contractor. I called Sears, they set up the appointment, and the repairman came out and looked at it. He said it can't be fixed and must be replaced. Sears called American Home Shield and told them that it had to be replaced. So, a day later, AHS gave me an option. If I went out and bought my own and brought it back and had them install it, they would give me a certain amount of money. That was what they did. I went out and bought the new microwave, had the Sears repairman come back out and install it. Everything works good now.

I submitted claims online to American Home Shield. Their site was perfect. Reaching out to the contractor based on the scheduling given was easy. Their contractor Astro Appliances came for my dishwasher, fridge and stove. Things have been great since they came out. The service done got me up and running again.

I called American Home Shield because we had a big leakage in our upstairs shower. They sent somebody and he checked but he had no part right then. He came back after for one week and fixed the leakage part. But he didn't fix my wall that he broke to fix the shower tub. He said he would call somebody and they would come here to fix the wall. I have to wait and they would call me. But it's been almost more than one week and nobody has called me and nobody came. I asked him for a number to call but he didn't tell me anything. Other than that, everything is okay.

I was downstairs in my living room, sitting there watching TV one night and I heard the air conditioner kick off. I went upstairs to bed about 10 o'clock and it was pretty warm up there. I went back downstairs, checked the unit, and it was froze over in the furnace blowing off right where the condenser is. I submitted the claim and the guy, Eric, came out and did the work on it. The freon was low in there then he had to replace the capacitor. Eric was super awesome. Now that I've used American Home Shield, it was super easy. I called, filed the claim, and the contractor came out. It was cheaper than having to pay them on my own.

We have been working with American Home Shield for over 2 weeks for a broken water heater. The wait time takes at least 2 hours on the phone every time we have called. If we put for a call back they do not call back. They sent someone out and they spend 3 minutes looking at it. Didn’t even try to start it. We requested second opinion and they found multiple issues. They went to the warranty company with their findings. American Home Shield when we call everyday says they can’t help but it’s covered. But they will not allow the contractor to replace it. We have had NO hot water for 2 weeks now and they won’t make it a priority. They also are charging us double as it wasn’t fixed the first time so they are charging another service fee to send someone else out.

I would not recommend American Home Shield. The first time I needed to use them my Air Conditioner went out. So I paid my monthly fee plus the $100 to have someone come look at the Air Conditioner. The Condenser or Compressor went out and I was told that American Home Shield does not cover any of the Freon or the caps to have the Air Conditioner repaired. So I was told if I repaired the Air Conditioner I would still have to pay an additional $900. This was going to be a cost every time this situation happened so it may be better to purchase a new Air Conditioner. American Home Shield covered $550 for the $9,264 New Air Conditioning Unit.

I have had a AHS warranty on my primary residence for over 3 years. In that time, we have had a few issues with our refrigerator (that's another unfortunate review). We have called and been able to deal with response that took days or so and gotten through with the use of the fridge. We wake one morning to find the whole refrigerator dead. We know it's the fuse system, we have had this issue before and we know what the problem is, but AHS submitted my claim online but had nobody to talk to. Not clear on who was coming and when. At this point in the day I have thrown out about $600 in food. So I either got someone who is going to come soon and tell me the good/bad news...or in this case, we have to wait 8 DAYS! Well, that takes the cake. Let's see here, I will do the math for you.

I have been waiting to have my appliances repaired since August 11! Call wait times up to 3 hours for call backs, but the sales dept has a less than 1 minute wait time! I have paid the deductible, waited for a technician to contact me to set up appt. - never called!!! After 2 wks I contacted AHS and they were going to get a technician to contact me again. Never Happened! 1 wk after that, I called again - they still couldn't get me someone! I was Told to find my own technician to diagnose the issues and give me a quote, then must contact AHS again for authorization to repair - but can't EVER reach their AUTH dept - AHS keeps stalling and they can't seem to coordinate with my tech to authorize the repairs. They want me to shell out another $500 for the repairs in advance for reimbursement at a time later to be determined (if they will even respond to my reimbursement request)! What Am I Paying $69/mo for again, can they tell me????

My washing machine needed repair. She send tech. Needed 2 parts. Was told it would take 5 days to get parts. That was 3 weeks ago. Contacted AHS. No help. Paid 700.00 for this warranty and now have no working washing machine.

Over 2 weeks: 2 out of 5 appointments the technician was a no show with no apology. During the last of those no-shows the tech reported that he arrived, that our AC needed follow up, even ordered a part, but the tech had never arrived and never looked at the AC unit. The 3 times a technician did arrive he spent no more than 10 minutes on a call.

I found American Home Shield to be very unresponsive to customers. You never can contact them and always get the standard "All our Associates are assisting customers, please continue to hold". They do not actively track parts or try to repair as soon as possible. Do not know how long I have spent on the phone awaiting to talk to someone. American Home Shield does not have direct phone numbers that you can call without awaiting transfers. Their employees have no e-mail capability and you never talk to the same employee twice. This results in a failure to maintain any consistency in the information they provide customers. Very frustrating to work with them.

Buying my home plan was simple. Trying to extend it is a nightmare. Wrong billings, hours on the phone, broken promises, no callbacks, and on and on. I still do not have an answer or am satisfied after 3 months of their no customer service. I do not know how a company this large can treat its customers so bad. Be careful.

I submitted the claim and the next day a guy showed up, looked at it, sent another person down the next day and they fixed my air conditioner. They were very nice. If in the future I ever had problems with plumbing or anything and if I went to American Home Shield, I'd want to use that business that they used.

American Home Shield's contractor, Antech appliances, came out for our refrigerator that stopped working. Before their tech arrived, I pulled the unit from the wall, unplugged it and plugged it back in and it started working. The tech said that he has had complaints of some units doing that but mine should work fine. He was good.

We just moved into a new house and a rekey was one of the services offered by American Home Shield. The process was really easy. You online and set it up. AHS has contracts with certain people and they have them contact you. The rekeying thing was great. The only problem I had with AHS was we had another service with them with the garage door opener and it was not repaired. I had to call and find out how to go about the next step because step one didn't work. There was nothing on their website that allowed me to do that. There was just calling them and the wait time was about 40 minutes for them to call me back. There was also trying to figure out what was covered and what was not from this particular item. AHS should make it easier to access somebody if there is an additional question or problem. They should have more explanation online or a way to go online just to contact them to get some information.

I had a stoppage in the drain. I submitted a claim on the website of AHS. The contractors came out the next day 'cause it was late at night when I'd done it. The repair was great 'cause I can use the restroom again.

We're living in an older house and it has a ceiling kitchen. They had the long lightbulbs and there were eight of them in a big square up on the ceiling type of thing, and we were having issues. When we turned the one switch on, it would take forever for some of the lights to come on. So, we changed the bulbs ourselves. But that still didn't work. Someone suggested that more likely though, on the end of it, it might be burning out and that was what causing the light bulbs to burn out. Finally, we got tired of waiting for the light to come on. It’d come on for a while, wait 10 minutes, and the rest of the lights would come on. So, I just called AHS and Hoffman Electric came out. The guy changed the whole thing. He upgraded it from the old stuff we had up to the new light bulbs to where he said we’d never have to change it.

American Home Shield sent out United Air Temp for an AC issue we were having. My husband did the claim and it was easy. A tech came out the next day. Everything went through really smoothly. We're working from home and that makes it easier. We don't have to take time off. The tech got there when he got there. He was very professional and helpful. He made recommendation on things that we could do to make it better. He had to clean the unit and he had to replace something.

I called American Home Shield for the air conditioner that was not cooling the extremity rooms. The air conditioning people were outstanding. The lady inspected it and told me the recommended correction. It would be up to me if I wanted to do that. I just need to get an estimate to see how much that cost. I'm very satisfied with the experience.

American Home Shield has had my account for 20 years. I had a claim for my AC and that went really well. They fixed that. I also ordered for the pool equipment and I did that on Friday. I was called and a contractor will be coming tomorrow. I'm happy with that. But my experience with American Home Shield right now is horrible. We have a claim for our washing machine and that's been going on for three weeks. I have an 85-year-old mother who can't get out of bed and I have to wash sheets every day. A guy came out and looked at the washer but said it cannot be fixed. American Home Shield gave me an option to take the money or they bring me a washer. I told them to bring me a new one because I can't go pick one up. I'm 61 years old. I'm not going into Home Depots, buying a washer, getting it here, and getting it installed. I have COPD and I'm not going out. But American Home Shield still hasn't gotten back to me. I want them to bring my washing machine.

The guy from Rapp's Heating and AC came to my house. He was supposed to be checking my air conditioning unit. The compressor's outside and you go up in the attic. My wife had stored some bedspreads and comforters right at the top of the steps. The guy said he couldn't get up there. I said,"Give me a moment. I’ll walk up there and pull them down." He snapped at me. This was the first time I had a problem with a service contractor. Usually, they do okay. I called back and told American Home Shield not to send him back. I'll never allow them to come in my house again. Home Shield sent another man out and he had the problem resolved within maybe 10 minutes and it wasn’t up on the attic. He did something outside to the compressor. He said insects had crawled into the the control switch and stopped it from flipping.

I'm very happy with American Home Shield. It’s convenient to not have to look in the phone or google a service provider to figure out who I'm gonna have come fix an issue. I feel secure being a single mom and not knowing how to do all this stuff. It's easy. I can just go online, share my problem, pay the $75, somebody else would come and it’s off my shoulders.

SRL Services got all my parts numbers, and they're great people. They couldn't find the stove and the refrigerator parts, so AHS replaced those appliances and we already got them put in. American Home Shield is good on their service when you get ahold of them, but their wait time to get ahold of somebody is one thing that would make anybody leave them. Our clock times it on our phones, and we walk around the house. Thank God we're retired. Sometimes it's a little under two hours, and other times it's been two and a half hours. It's a nightmare to pay the premiums we do every month and have to sit on the phone to get help. Nobody should have to wait two hours. That's utterly ridiculous in 2020 and then I can't understand some of the people they put me on with too.

Somebody had done a little bit of a shoddy job routing the drain part of the AC. The AC's gonna sweat and there's gonna be a little leakage. It has to be properly funneled and it wasn't. The guy from Ultra Heating & Cooling & Refrigeration did a simple reroute which took him a minute or two. I was extremely happy. He was professional, fast and knowledgeable. Also, he took the time to explain to me how my AC really works. That was illuminating. That was a little extra thing he gave me. It was a little two-minute explanation of how the AC intakes and exhausts and how to set it. I never really knew 'cause I've never had a central AC before.

The ice maker wasn't producing ice. I filed the claim online and then AHS called me to verify. The Sears technician came out and was great, courteous, and conscientious. He had the mask on, and he had the little footsies on his shoes. The repair was a lifesaver. I live in Arizona so it's triple digits here. I was very satisfied. I love American Home Shield and I just signed up my parents with them.

I had a drain that clogged up in my basement. I went online to AHS and submitted a claim. It's a great website. I have no problem with it. They told me the contractors would contact me in 24 hours. The service provided by the contractor was superior. They took what they call a worm to my drain and unclogged it. Everything's been great since then.

My AC issue was handled very well by Cabot Mechanical. The air conditioner wasn't working, so we were glad to get it fixed. They've been out here working on the air conditioner before, and they were very good. We've had American Home Shield since we moved here, and they're pretty good the way they are.

I’ve had a very good experience with using American Home Shield so far. The locks were kinda challenging because they were old and they were imported from Europe so the locksmith from Arizona Sunrise spent at least three hours here dealing with these locks. He did a tremendous job and he was a very nice fellow.

Smart Appliance came out for the fridge that went out. That thing gave me so many problems, and I waited over a month before they would get it fixed. It took me almost six weeks for American Home Shield to tell me if they were gonna replace it or repair it again. Finally, they gave me another one. I am dissatisfied due to the fact that they took very long to fix it and very long to send me the check that they were supposed to send me. I even had to be calling every week.

Blue Diamond was great. They did the job in a super professional manner and in a very short time. The toilet was blocked by a toy that my son threw in and they were able to take it out. I was very happy with the way they handled it. I'm also happy with American Home Shield. We're a call away from getting things fixed.

I saw a little puddle on the floor downstairs. I wiped it up, thought I just dropped. Then there was another one, I looked at the ceiling and that was where it was coming from, and I've had that before. It was the air conditioner. So I went upstairs and that was the problem. The AC was clogged up. The contractors came out and they were perfect. AHS is awesome. Twice I've had to have claims and the contractors came out. The claims were done well.

The AC wasn't working. When the person from A-TX Express came and did some inspection, he was able to find that there was some issue. And then he was able to exactly fix it. He told me he had to clean up the drain. Once the drain was cleaned, everything was fine. The AC is working right now. Everything went fine as per the expectation. The only thing is once you file or open the ticket, and if you're trying to reach out to one of the customer representative, it's real hard to get to them because even after waiting for a couple of hours on the call or putting yourself in the queue, you don't get the response. That's very difficult. Even the chat thing doesn't work easily. So, in terms of customer improvement or customer service, that is something which has a lot of room for improvement.

When the pool heater was not working properly, I notified American Home Shield through their website and it was very easy. They replied by text and told me the name of the company, and that they would be getting in contact with me within the next day or two to set an appointment to come out. The contractor called me to verify the problem that they saw on the website. Once I gave them the description, they said that they then knew how to troubleshoot. They gave me a date to come out and confirmed the date and time. They came out and troubleshot the problem. They said it was a temperature sensor and they replaced it. They verified it now works. They showed me the old one then left.

I like American Home Shield. I’ve used them twice. The first one was last year when my hot water tank decided to give up the ghost, and then this time for my air conditioner. It had totally quit and it had flipped some sort of switch in it. The guy that came out replaced that part and now, it's working good. We used to have a German Shepherd and his urine ate up the coils. The guy was very nice and polite and he said that it had eat up holes in those coils. He confirmed what we can't have and what he did was a temporary fix, but the unit would need to be replaced. We have an ancient unit and we knew that was coming, but right now, we’re neither in the position, health-wise, to redo anything or have it replaced.

For a recent claim I had, ACE Heating & Cooling was my service provider. I communicated with the girls in the office so I knew when they were coming. ACE was quick and efficient. It was all very good and I'm very pleased. The tech said it was an issue with the air compressor. He got the AC working again and it's been perfect. With the repair, it went from extremely hot to comfortable.

Draingo of Florida came out for a plumbing issue and they replaced one part. They were on time and they wore a mask. But they had to come back out because it was still not working right. I'm satisfied with American Home Shield up to this point. It was easy for me to submit the claim online.

The tech from Sensible Comfort did a great job. He communicated well and he kept me informed of what was going on. This was an outdoor installation for everything, but he took precautions due to the pandemic. The communication with American Home Shield was a little sporadic. They called me and said that it wasn't covered, and this and that, and never really got back to me. The effective communication with American Home Shield came through the contractor. He sort of controlled that communication once we got going.

We were having gas issues where you could smell extra gas when you turn the burner on. It would change also the temperature when cooking. It would go up and down. We kinda knew it was gonna be faulty because we were trying to get it as long as we could but it was produced in ‘93 or ‘94. When the contractor came out, they checked into it and said there was nothing they could do to fix it.

The AC wasn't running right, so Clovis Heating and Cooling just came out and got it running better. It's going out but Home Shield won't replace it. Other than that, it has been rather simple to get people out. I did all online.

I was having trouble with my AC. It would work and periodically would go out. We were trying to determine exactly what was going on. We eventually got it. I thought that the main circuit board might be the problem. It was a $110 part and I replaced it myself. I didn't go to the warranty company. The AC was working fine for about two weeks and then it would cut off. So, I noticed that I could turn the unit off and then wait a couple hours and turn it back on, and it would come back on. It would work for about 20 or 30 minutes and then cut off.

The contractor that came out for my AC was excellent. He was very professional and on time. He knew the problem right away. He went inside the house and went outside the house. I had to go outside to look to see if it was coming out. It wasn't. He found out the location and it was clogged. He unclogged it, so it’s been running fine since. I feel good about American Home Shield. I've had a problem with a couple of contractors in the past, except it was in my home in Houston, but American Home Shield has been fine. They provide excellent service. I just wish they would give a discount for longevity for people who have been having the plan for a long time.

I was having some problems with the garage door malfunctioning. It would open sometimes and sometimes, it wouldn't open. I placed a claim to American Home Shield. They sent a technician out. And that particular person was very good. The one they had sent prior to that, I didn't like their customer service. I'm with AHS for over 10 years, and I never had any bad experiences. The guy did what he had to do, but I told him about other things that were going on with the garage door, and he didn't even show any interest. All he did was reset the code because my garage door was opening and closing along with somebody else's door.

Suffolk Appliance came out and fixed the washer and dryer. The guy was wearing his mask. He was really professional, nice, courteous, and knowledgeable of what he was doing. He resolved the problem right quickly. Everything went well. Then I had a problem with the handle and all on the stove and the glass on the inside. I talked to the lady and they were looking for the part of the stove to come in at any time. She said it might be as early as next Wednesday that they might be able to come back out and put that on.

We have an issue with the pipes in the back. The bathrooms were remodeled before we moved in, and the contractors that came think whoever did the repairs may have soldered the pipe too hot and melted the little plastic pieces in there. So, it's leaking out through the wall. The contractors that came were amazing. He was super friendly and very helpful. He went above and beyond. He also wore a mask the whole time. However, it's not exactly fixed yet, because it's in the wall and they can't get into the wall. They did what they could, but it didn't fix the problem.

The air stopped getting cold in my rental house so I got online and did a claim with AHS. That was extremely simple. I paid the 125 and they sent someone out to fix the unit. From speaking with my tenants, they said that the contractor was really quick. They came in, got right to the problem, and they were gone. As far as interaction, it wasn't unpleasant in any way, shape, or form. My tenants haven't said anything since the visit so I assume that they're cool. American Home Shield did what they said they were gonna do and it was in a timely fashion, so I was pleased. It's been a good experience.

I've always been satisfied when the contractors of AHS came out. The customer service of AHS is great too. One time I had to wait quite a while, about 20 minutes. I couldn't get through, it was busy. I hope they could improve the time on the phone. That's hard with the pandemic going on and not that many people working. It's understandable at this time. I have AHS on my residential home and I just recently added American Home Shield to my rental property as well.

My air conditioner was not cooling down. It was a Thursday evening when I got home and it was really hot. We thought of leaving it for another day to see if it was something and then we turned it on again on Friday and it was not cooling. The lady from American Home Shield that I spoke to did get ahold of A-US Air Conditioning and told me that they would be here Monday between 8:00 and 5:00. She tried to expedite the order, but they were really backed up so they wouldn't be able to get me on the list until Monday. Somebody did come out that Monday.

I got on my mobile app and opened a claim. It was really cool because, easily, within less than an hour of me opening that claim, Home Shield already assigned somebody and gave me an estimated arrival time and date. It was ridiculously quick. J-Tech Mechanical's rep was very professional. He arrived on time. He came in and looked at what was going on. He identified the issue, told me that that wasn't something they had on the truck in stock but he could get it from a local distributor, and that he would procure that and then come back. It was textbook. Everything now works better than before. The motor is new, it meets newer standards, and it performs much more efficiently. I've had to turn the temperature up a bit because everything is cooling more efficiently. So, it's a win-win-win.

We had a claim with the icemaker. We submitted it with Home Shield it online. It was super easy. And then, the contractor that came was amazing. He was super nice, took care of everything and did it quickly. They ordered a part but then I didn't hear anything about when they would come back out. I called and asked about it because the refrigerator started leaking water because of the freezing of our ice machine. The tech then fit us in. It was really helpful. He had the part, came out and fixed it fast for us. He did an amazing job.

My garage door would shut and then open itself back up. We got flooded in '16 and the baseboard against the wires that held the eye at the bottom sheared over time which created the problem. I sent a request to American Home Shield and their contractor from #1 Garage Door did a great job. He was wearing a mask the whole time. He couldn't take the baseboard off though so I got a crowbar and got it off myself. He then fixed the issue with no problem in 15 minutes. There was one wire that was not connected all the way and he was able to connect it. He also changed one of the broken hinges that was causing the bad popping noise.

My disposal wasn't working. I called American Home Shield and they sent somebody out from A Water Solution. The tech analyzed the problem and said that we needed a new disposal because mine wasn't working at all and he couldn't get it to work. He replaced it that same day and did a wonderful job.

Due to the circumstances beyond their control, Myers Comfort Specialist ran behind schedule, but they showed up, and the tech was professional. He talked to me about my problem, and then he resolved the problem and everything is beautiful. He was very nice. Choose American Home Shield. That's all I tell other people. I will tell them American Home Shield may be the company they wanna give a chance.

The biggest gripe I have with Home Shield is communication. They simply purposefully take forever to answer the phone. They mix it. People are dissuaded from calling because it's so long. They make the people that are doing the work to get clearance wait on the phone while they take an hour. It costs the contractors 100 bucks waiting for Home Shield to okay a $66 part. It's crazy. Home Shield could answer the phone in less than an hour. And if they aren't gonna answer the phone, they should at least have something where we can leave our number and they would call us back. Occasionally, depending on the number I call, I would get that but it should be more consistent.

Spartan Plumbing was amazing. They came out, fixed the issue, and educated us on what needed to be done. They also cleaned up after themselves. They had their mask on and we tried to stay six feet apart. I'd highly recommend them to someone else. They seemed better than a lot of the other plumbers that have been sent out by Home Shield.

My ice maker got jammed up and it wasn't producing. I called American Home Shield and they sent Service One Appliance. The tech from there said it would be a little while until they got a new part. They called us eventually and said they had the part and that they were coming out to our location. Service One did an excellent job. The tech was prompt and efficient. The ice maker has been working fine so far. I was satisfied with the way AHS and their contractor performed.

The contractor who was sent out by American Home Shield for the pool motor was absolutely wonderful. It had to be replaced and they replaced it. It was a very easy process. Everything about it was wonderful. I did not have any problems at all which was really good for me at that particular time.

We had a leak and the meter was running and we had no water going in the house. The contractor checked it and because it was the piping outside from the meter to our house, it wasn't covered in our contract. So it cost us $75 for them to tell us that. But they were very nice. They were very polite and very professional. But we had to have it replaced so we put a new pipe from the meter to the house. I had another claim for my oven. My biscuits wouldn't get done on the bottom. AHS sent someone out to check my oven. The tech said he checked it and the temperature and the gauges, and showed us that the pre-heat wasn't exactly right. I need to let it pre-heat longer because there was nothing wrong with that. They also said that we weren't covered in this issue.

When I put in requests with American Home Shield, I usually get a phone call from their contractor the next day. When I put in my recent claim for the first time, I didn't receive a phone call. So, I had to call AHS if they received my request. This has been the second time that this has happened to me. Before, there were no issues. The contractor would call and say they're gonna come to my house on a certain day. We would then make arrangements and things would be fine. I had to follow my last two requests up.

The tech from A-US opened the unit up, replaced the capacitor, and put it the back, and that was it. It was a really simple fix. He was mindful of social distancing. I was there beside the tech, and he had a mask. I had a mask, too. American Home Shield has been pretty good. We've been a member now for three years, and the largest thing we've had done was a water heater replacement. So, that was nice. I'm very satisfied.

When the AC wasn't working, my son-in-law helped me get connected to American Home Shield. He has a number of homes with them. Then, the contractor called and told me that they were coming. They told me that this board needed to be replaced but they did not have one with them. Then they said they would be back in a few days once they acquired the board. Since then, the unit has been running. All in all, my experience was very good. But for this claim, AHS sent out another person before they sent these people out and that guy was no good. I tried to communicate with him then he finally hung up on it. So, AHS shouldn't be using that guy.

When the AC wasn't cooling, it was handled fine. But with a prior case that I had, Home Shield was horrible at either responding or answering the phones. I had to call them three times just to get things done. It took them so long. They would say, "Yeah. I'll get it done tomorrow." Tomorrow happened. They never answered their phone. If I called them, they wouldn't call back until two, three days later. I had water damage at that point. It took me a long time to get through to that particular woman that I was supposed to have worked with. Find somebody else other than Home Shield. I didn't renew with them.

Everything went well with the contractor who came. But they should come out and do at least a follow-up because the air will stop cooling for a while then it'll start back working like it's supposed to. It stays off for around two hours and then it starts a bit cooling afterwards. I don't know if it's freezing up or what. So, I would like for them to do a follow-up on the job that they did.

My experience with AHS has been great. The quality of the contractors is fine. I just wish we could get the same contractors on a regular basis. That would be nice. Because every time we have an issue, a different contractor's coming out to do something.

The contractor came out for something that blew out in the AC. He had a part with him and he fixed it. He said sometimes they just go and there's nothing you can do to stop it. But he was really good. He came out on time, did the job, and was in and out in probably half an hour. The AC's been working great ever since. My experience using American Home Shield worked very well. They usually work pretty good on the property.

So far, it's been good and straightforward with American Home Shield. We've been able to resolve every claim we've made. Recently, the contractor installed a sink and everything was good. We're happy with it. He was nice too.

We had a plumbing issue and More Than Plumbing came out. They had gloves and masks on. We socially distanced as much as we could with having to interact with each other a little bit. They did the job quickly and fixed the problem. Overall, American Home Shield gives me peace of mind. I like it a lot.

The ARC person who came out recently for an appliance issue was very professional. However, my experience is lousy with American Home Shield. Any time I call, I'm put on hold for hours. Sometimes, I deal with them and it's eight hours only for one instance. They don't know what they're doing and have to repeat something over and over again.

AHS has been responsive within a reasonable amount of time and the technicians that have come out have done the repairs. Recently, C and R Repair came out to troubleshoot noise that was in our external air conditioner unit. They diagnosed it then they had to come back after ordering a part. The man who came out fixed it and he did a great job.

The motor on the air conditioning unit gave out and I was very pleased with the service from Air 72. They said they were going to take care of it quickly and they did. The process in submitting the claim to American Home Shield was quick and everything was good. People should have a home warranty.

I did the claim on Saturday. The contractor was closed on Sunday and they came on Monday. Everything was excellent. They were kind and professional. They offered the answers to the questions I asked. I like them. I'm satisfied with American Home Shield.

The claim with the AC was my third call this year. My AC wasn’t cooling and a person came out. I needed Freon and he had it. Then, everything seemed wonderful. But within 20 days, my home wasn’t cooling. So, the company sent another technician out who said that there was no problem with the Freon. It turned out the filter was dirty so he changed that. I wondered why the technician didn’t check all of that the first time he was here. Everything was wonderful again but then, three months later, the AC started not cooling again. A second company came out and the technician said that the line was clogged and that sometimes, that happens and it shuts the system down, which was why it wasn't cooling.

The AC just stopped working at one of my properties but I submitted a claim with AHS and the tech fixed it right away. He repaired it on the same day and so far, it's still running well because my tenant hasn't complained yet. Warranty-wise, I like AHS because it's nice to know that I have somewhere to call for any issues. But sometimes they're not great. This Ultra Heating contractor who recently came out one was good but I don't like some of their other contractors very much. The people that came out from those companies weren't very knowledgeable. A lot of times, they come out, put a Band-Aid on the issue, then they have to come out again and again. But I get that.

Home Shield handled the most recent claim fine. It had something to do with a backup water pipe from our washing machine. We had a drainpipe that goes down from the washing machine, and for some reason, the water shot up out of it. The guy said that sometimes lint comes out of the thing anyway, no matter what lint filter you have on, and it goes down the pipe. He cleared it out and it was no big deal. It was an easy fix. And that was handled okay because it was cheap. There were two of them here and they were very professional. They got the job done.

We had some issues with the water filling back into the tub after the washing machine had finished cycle and had turned off. The technician from Dudek that came out was able to repair it. There was some kind of sensor that he replaced. Also, while he was out, I had him look at the dryer because I had changed the vent hose and the outside vent. I made that run just a little bit shorter than what had previously been on there because it seemed like it was taking a little bit longer for the clothes to dry.

There was something wrong with the drainage. Appliance Express came out and they found that issue quickly and they fixed it. They were wearing masks when they came in and made sure that they were wiping down when they were done. I submitted the claim to American Home Shield on Friday, and they came on Tuesday. I was pretty satisfied with that timeframe. It could’ve been faster, but it's quite realistic.

The dishwasher had a weird and loud rattle noise. I filed a claim with Home Shield on their website and I was contacted a couple of hours after that. Ramey Appliance was wonderful. They're the same guys who fixed my stove earlier this year. The dishwasher has been functioning very nicely since they came out.

The technician from High Priority Plumbing was very professional. I had two bathtubs that needed new faucets. And I didn't know whether one was stripped, the knobs that turn on the hot and cold water, or was everything destroyed underneath where we had to replace it. They had to replace one of the bathroom faucets. It was the tub. It wasn't the sink. Both of them had problems. One was stripped and the other one had to be tightened up. The tech did correct both problems and we have not had any problem since. He was very good. He came in with his mask on. He had his things to cover his shoes. He came in one way, and he left out the same way. He asked us what was the problem. He addressed that and he was on his way. American Home Shield should keep him.

Ashman Appliance Service came on behalf of American Home Shield to fix our washer and dryer issue. While my washer is now fine, the tech who came said that the part needed to fix the dryer wasn't available. He said that AHS should be calling me in a few days. I waited a week or two 'cause I figured they were behind but then no one called. I called AHS and they said that I was approved for the cash out instead of the replacement. I told them that no one has ever called me and that was the first time I was finding things out. I waited a whole week when I could have been shopping for a new dryer.

The motor thing on the AC wasn't turning. When I looked, it was running but it was hot in the house. So I went outside and I noticed that the thing wasn't spinning. I contacted American Home Shield. I got better a result the second time by going through the website. When I realized it, the second time, it was in the middle of the night and I did it on the website. A guy from Budget HVAC came out and he fixed the problem. Overall, the service was worth it. I got an explanation on what was going on. Everything worked.

I have an air conditioning duct that has lost the seal, and it was condensing in my attic and causing mold in my walls. I went online and selected some dropdowns. Then, American Home Shield dispatched the provider to me. I thought it was a water leak at first so we initially marked it as a plumbing issue and the contractor was fantastic. But I wasn’t happy with the HVAC company. You can’t get good people all the time and the claim is still pending. I'm still waiting on them to come in and do the repairs.

The toilet was running and it made my water bill go up. Walston Mechanical came in and fixed it. Prior to them, I had another company that came out a couple of times and they couldn't fix it. So then, Walston came out. The first time, it worked okay for about a week but it went back to running by itself again so they came back. As of this time, it takes a long time to get through American Home Shield. I don’t know if it is because of COVID. You have to hold on for no less than two hours to get through and then when you do get through, you get someone that does not speak English and does not know what you're talking about. It’s very frustrating. When something is broken in your home, you wanna fix it right away. That's why I had them for so long.

I was going to find a new warranty company because about two years into the home, one of my units went out and it was something about a fan. With the way that the fan looked, there was no way I could have gone in and manipulated it. But American Home Shield didn't cover it and that didn't sit well with me. They convinced me to stay though. Other than that, I hadn't had any issues. When the ceiling in my living area was leaking, AHS sent out Prime Plumbing and they handled the problem very well. It didn't take very long. The tech was really nice and he told me the source of my problem.

The tech was in and out here in no time. I had a bad fan and he had to order it. It took a couple of days to come in and then he replaced it. Overall, Home Shield's service wasn’t the best. When you call them, nobody ever answers the phone. You’re gonna wait 40 minutes on the phone to talk to somebody. The only reason we have them is because we purchased the house and the seller provided one year of coverage. I've never had a home warranty before and we probably won’t renew it.

It was a good experience with American Home Shield but I did feel that the guy charged me too much for the breaker switch. I've been going to Home Depot and they're $10, not even $20. He charged me $120 for it. I don't know if it's because of the amount of voltage but we were out of lights and I needed that so I paid for it. I have a problem right now with this part that was delivered. Before the air conditioning and the electrical claim, I asked the refrigerator people to fix a refrigeration part. They said that it was misused so I had to order a part and I ordered the wrong part. I wanted them to order the part 'cause I don't know what part it is and they wouldn't do it. Also, it's hard to get through American Home Shield with the telephone. It wasn't so hard before but because of the virus, they're not answering their phone. It took about an hour for them to get to the phone.

We’ve had American Home Shield come out for a couple things and one of them was for the heating element for our Jacuzzi. It wasn't working, so my husband handled that and it's working now. This policy has worked out well for us on this house so far, but we ended up canceling at our old house because of a couple of really disappointing interactions.

My concern is that three people have been to the property. The first guy who went to fix the AC recommended to have the ducts checked. I ordered that by the first guy’s recommendation. That guy came in and told me that he needed to replace some ducts. But the report said that they couldn’t cover that because the damage is done by physical damage, not normal wear and tear. Then a third guy came in for the second opinion and he told me the ducts were not problem. The AC unit is too old and many parts are functioning but not at their best that's why I don't get enough cold or airflow. He wrote me a report and recommended the unit to be replaced.

We had two issues, one was the plumbing and the other one was the AC, and I called American Home Shield to submit those. They were professional and they did everything on time.

I like American Home Shield. I keep renewing with them every time I’ve moved and I’ve moved four times in five years. A couple of years ago, it was very difficult to get in touch with them. Now that I could do most of it online, it’s okay. But when I had problems with the plumber or the answering service, it was tedious because nobody would listen to what I was saying about the plumbing. I was very disappointed with the plumber for my blocked toilet. They said that they were open on Saturdays. They also said that if they thought it was urgent, they would call me. They didn't call me.

I have been a customer of AHS over the past 6 years, 4 yrs ago our refrig stopped getting cold, it was repaired the next day, when the sinks were clogged, they fixed them rather quickly... When my upstairs toilet leaked and water began leaking downstairs. AHS fixed the leak, but refused to address the damages that the leak caused, I was bothered by that... but said ok. Then our water stopped getting hot. They sent a rep from "The Plumber" this guy walk into the garage after literally 2 seconds, advised us that water heater was done and needed to be replaced.

I am a real estate brokerage and I am very ashamed of American Home Warranty. I have been selling their policies to clients and now I find out they will not even return a phone call. You can sit for hours and get nothing. My client and I went online to fill out a claim and they took my clients $100 fee and then emailed a name of a local AC guy. We called that guy and he said that he wouldn't ever fool with American Home Warranty again because they will not return calls or will not answer the phones and just leave you on hold for hours. They also will not pay claims on time. They have taken another $100 service fee from my clients and now will not respond to nothing. This has been very embarrassing for me. I will never sell another warranty for them and I will make sure every client I have knows what a sham these warranty companies are.

I have had an account with American Home Shield for over 10 years. They are great replacing items that cannot be repaired. My air conditioner was leaking in June. I called. There have been 3 companies that came out and it is still not fixed. It seems that one of the companies unwired a control board and did not re-wire it. The company who installed the control board came back out today and cannot re-wire it because the original company who caused the problem has to come back to repair it. HELP! I have paid $125.00 x 3 to have the AC problem fixed and it is not running yet (As of today, September 8). Now I have to wait again... NOT HAPPY!

The clothes washing in my rental unit broke down August 13, 2020. It is now September 8, 2020. I am currently on hold. The timer is now at 1 hour 43 minutes and counting. The appliance cannot be repaired, it has to be replaced. The wait times for the repair had already cost me $965 and I still need a new washer. I previously had an AHS warranty on a rental house. The AC broke down. It was going to be 6 days before someone could look at it. The temperature was 92 degrees but they won't consider it an emergency unless the air temp +105. Needless to say, I paid out of pocket for the repair (maybe that's part of the business plan). Will I make it to 2 hours?

I called to make my appointment for my repair on MAY 27th. And PAID MY 75.00 THAT DAY! 4 weeks later their Tech man called me. Did not want to drive 3 hrs so he asked me to take a picture of model number from my stove parts so he could order the part, I did so. Then another 5 weeks goes by I hear NOTHING so I call them back... He shows up 5 days later with the part for the wrong side of my stove and says "Hmmmm Man this stove is gonna be hard for me to take apart. I'm gonna just get you a replacement!!" So of course I was OK GREAT! Now my stove is only 5 yrs old.. so another 3 AND NOTHING SO I CALL THEM.. I was told they would call me back. They were waiting on their appliance dept to approve his recommendation.

Our would stop after about two minutes after turning it on. The issue was with the heating element and the technician from Jones Family Appliance fixed it. There was some hold time there when I called American Home Shield. Then I got disconnected so I had to call back. Other than that, the experience was pretty easy. Having a home warranty is helpful. When you have issues, you don't have to worry about the high cost of repairs.

Realty Rekey, the contractor, had to rekey six locks on three doors. Submitting the claim to American Home Shield was easy but it took a long time. It took three weeks before the guy came out. He was a little late but I know he had traffic. He was coming from Michigan and we're in Ohio so I understand that. He didn't wear a mask but he was nice. Everything's been easy and understandable with American Home Shield and the only thing is when I was getting the text updates, which was through Realty Rekey rather than AHS, they kept calling me by the previous homeowner's name. So I don't know how to go about changing that.

I had a good experience with American Home Shield. My most recent claim was related to my water heater. I requested American Home Shield to check my water heater that was not working. So, they quickly sent a contractor. He inspected it. He advised that it needed to be replaced. A couple days later, they called me and they scheduled me for the installation of a new water heater. They were very professional people. They were very clean. They did a really good job. Everything was pretty quick and easy.

The way that the drain was originally set up, it went into the ground outside instead of having a proper outlet for it to go. It was almost buried in the ground ‘cause there's some vegetation around it, so it got blocked up. I did everything that I could at the unit, so I couldn't understand why it was blocked up like that. The guy from Bencraft Mechanical went out there and adjusted the PVC pipe and put a different drain head. Now it's filtered out above the ground so it won't ever get backed up again. He was really professional and he was wearing a mask. It took him about 30 minutes to fix it. Bencraft was perfect.

Loyalty Home Services came out for our plumbing issue. It's working out fine, although I know I paid more than I should have had to. The deductible is $100 and the guy must have been here for about 10 minutes and replaced the little item behind the handle in the tub. He made that comment, "Easy money." But that's what is in the contract so nothing I can do about it. He was excellent and he took the time to show my son what he was doing so that if things go wrong again, my son could change it himself. He had already changed everything else and he didn't know what else to do. I'm perfectly happy about it, except for the deductible. But I agreed to that so that's the way it is.

We've been in the house for about six years and last year we had some of the outlets kinda blow out on us. So we had them replaced before we had American Home Shield. They just kind of seem to be around their warranty age because we've had four more kind of go out within the past two months. So, we called American Home Shield to kinda come out and replace those for us.

On August 11th, I called American Home Shield and I told them I had two issues. The first one was with my toilet, which they handled, and the second one was with my stove. On August the 14th, a repair company came out, looked at the stove and said it was so old. They did not think they could get the parts but they would try. They could get the parts for the stove but they could not get the part to fix the oven. So, AHS gave me two options. One was for me to take the Whirlpool stove and they would have it delivered to my house. They would have it installed and the old one taken away.

I have a circuit breaker that was defaulting. The contractors came out, checked it and made a couple of changes to it. It seems to be working well now. They were masked up and necessarily took their shoes at different times. The service of American Home Shield is fine. The only issue I have is they tell me I can use the online, but I've had a problem getting online to place an order. So I just called in. They get a lot of calls right now, but once I got in, they did a pretty good job of taking care of what I've asked for.

The refrigerator was freezing up and the technician came out to take a look at it. He fixed it perfectly. He was friendly and on time. He explained what the issue was to us. He was very good and I liked him a lot. We’ve had American Home Shield for three months. We’re in a new house and we’ve had a couple of issues. So, it’s nice having it and they've had good service people so far.

American Home Shield sent Absolute for our AC. They came the same day in the middle of summer in Tucson, Arizona. That was like a miracle. Everything was excellent. There was a pipe that takes the condensation away from the AC unit and dumps it outside. It was backed up and was leaking water all over the floor. The tech had the AC fixed and going. He was only here about half an hour. He was really friendly and a really good guy. He explained everything to me. I really liked him. I couldn’t be happier with that encounter.

The pump on the water well kept clicking every two seconds and it was showing less than 20% on the pump. That water had gone to the top and it didn't know what to do with it. When I did the claim, I called American Home Shield and it was very easy to make a request. They ended up sending me Priceless Water Well Services. I called them within five minutes after I got that, and they were here within 30 to 45 minutes from that call. They looked at the pump and they got it pressured out. We're working normal now. Overall, everybody's been very helpful and knowledgeable. This doesn't get around a lot, but one thing that I will say is they were very professional with the communication on the services provided.

The heating element of my microwave went out. I placed the claim with American Home Shield and a serviceman came out, diagnosed the problem and ordered the part. It took about a week to get it in. The contractor was good. AHS is the best thing since sliced bread.

Our AC wasn't cooling. I called AHS. They sent the order to Greenway. Greenway never called me. 'Cause I've tried to get someone out here. Greenway was absolutely horrendously terrible. They kept telling me they didn't get the message. I finally called American Home Shield back and said, "Give me somebody else." That was when they gave me Best Care. Best Care called me at 7:30 in the morning. They were wonderful. The best they've ever sent. They were polite and prompt. They were here before 8:30 to fix it.

Air Max came out for my air conditioner claim and they did an excellent job. They were very professional and their guy came when he was supposed to. He had a mask on and gloves as well. The air conditioner's working better now than it has been in years. We've had American Home Shield for years and somebody comes out almost every year to work on the air conditioner. It's been the same issue where the Freon would leak out and somebody would come and they say they would fix it and it would last for a little while.

Our recent claim with AHS went well. They scheduled me, but we were waiting on the part to come in. It was about six weeks. Hers and His Plumbing found out that the faucet was still under warranty. So, we had to contact them, which AHS didn’t, and that was a big problem. I figured they should have contacted Pfister, the faucet company. But the technicians came in and fixed it in a timely manner.

I have a busted pipe and the contractor is still fixing it but they are good. American Home Shield has been good so far. If I have any issues, I usually just call them back and they follow up with it. I haven’t had any problem with them. They have good customer service. They’re usually prompt. By the time I hang up up, I have a message from somebody who's gonna follow up.

We suspected the issue was a leaking pipe. The guy from AZ Remodeling and Plumbing was very honest with me. He looked at my bathroom and sealed off what he had recommended. After that, I don't have any more problems. It’s fixed now. It was easy to submit the claim for it. I'm pretty satisfied with American Home Shield. I may have to use it again pretty soon.

The contacts were loose on the side of the electrical outlet. The guy came out, immediately diagnosed it and knew exactly what the problem was. He took care of it and he was great. It was an easy and stress free process. I've already referred American Home Shield to three other people that are either buying houses or just recently bought houses. A friend of mine has a home warranty like ours through another company and it’s not even close.

American Home Shield's online service is pretty simple and straightforward as far as filing a claim. But I had a little difficulty this time. It's not so much American Home Shield, but with the contractor that they are using and their limited availability. A capacitor was blown and Fast Response Heating & Cooling came out. They have come out to fix the AC a couple of times and it's still not working. It still hasn't been resolved.

We love American Home Shield. We recommend them because it is the best safety net you can have for a house. When filing claims, we either make a phone call or hop online and give the information on the website. We usually have someone out within 24 to 48 hours. We never had a problem with having to wait. The only problem we have, and this isn't related to American Home Shield is, due to COVID, the parts that they're needing for things aren't being timely because they're coming from China. So it's not a Home Shield thing. They've had guys come out here. They've done what they told us they'd do. They were timely on their responses. Everybody that they've ever sent out has always been professional. They've been on time. If they say they're gonna be here at a certain time, they're here.

We had a refrigerator issue. The water wouldn't shut off. I wanted a particular vendor instead of the first one that AHS sent. So I called the company and the contractor came rather quickly. He saw that we needed a part ordered and then when the part came in, he came back and installed it. He only had to come once, except the second time, to put in the new part and everything is working great. We've had him once before when we had a dishwasher issue. He was very knowledgeable and very courteous. I like the fact that he texts or calls me to let me know the time he's coming. He also wore a mask. American Home Shield is prompt. The reps are also courteous and they send knowledgeable people.

American Home Shield sent Universal Plumbing out for a leak. I didn't know where the leak was coming from. It was leaking into my bedroom. Universal Plumbing was fast on handling the problem, and the plumber did a very good job. He didn't take long at all. I hadn't seen any issues as of yet with the job, but I was pleased on the plumber who came out. This is my first claim with American Home Shield and I didn't have any difficulty. I was pleased with the process.

The one side of the house, the air condition had stopped functioning. There was something wrong with the circuit or wire that needed to be replaced and fixed, and that was it. It was a wiring issue that had worn out and disconnected. ARG Going Green was able to fix it that same day. We like the convenience of being able to call and get the service done quickly and in a timely way, and a good job is done. And if it can be fixed, Home Shield fixes it. If it needs to be replaced, they replace it. It's convenient to know you get reputable people out and be taken care of well.

I have a double decker washer and dryer and the washer basket held water during the cycle. A guy from Appliance Doctor came out, tested it, and realized that it wasn't any issue with the timer, a valve or drainage. It simply wasn't clicking over to the next level of the cycle. He offered that if it acted up again, to put in the request again to him, and he will come out again. Out of all of my experiences, this recent service was the better one. I have a problem with the third party that American Home Shield recommends to come out to service whatever issue, but it happened that The Appliance Doctor guy was excellent. He did what he said he was gonna do and he offered a follow up if I needed one, but the other ones, nah.

I've been with American Home Shield for years. I was with them when I was in Maryland and when I moved to Florida, I continued with them. I'm very satisfied with them and I have in the past recommended them several times. Recently, the AC wasn't cooling. The contractor repaired it and so far, it's good. He was on-time.

When I got the house we found out that the AC wasn't blowing well, so we ended up going through American Home Shield. When I did the automatic phone number thing, it didn't pull up my account so I had to talk to a representative. Shamanski Heating & Cooling came out time and they told me to turn off the AC to see if it was frozen somewhere. One of the lines was poor insulation. The guy said that they'll shoot the dye in it and put Freon in it and see what happens. I agreed.

I have a water leak that can't seem to be corrected. I had three plumbers come out and the last person that came out did the Sheetrock work from where the plumber had to cut a hole into the ceiling in my basement to replace the PVC valve that he identified as being the root cause to the leaking issue that I'm having. However, the water company has sent me another notice telling me that the problem has not been corrected. I really don't know what to do at this point. It's been going on back and forth now for the last two months.

The people that take the calls at American Home Shield sometimes don't understand what you're saying and it's hard to get it across to them. I told them that the dishwasher worked, but when it would drain, it would drain out into the sink. The drain was coming out of that top knob from the sink and it would come into the overflow. When the repairman came, I told them, “It's the overflow, it's coming out.” He said he was the wrong person. I needed a plumber. I called back immediately to say that they didn't understand what I said and that dishwasher was working but the water wasn't staying in the dishwasher and draining the way it was supposed to.

We submitted a claim to American Home Shield for a dishwasher. Someone scheduled the appointment, and they came out. The contractor was okay. He said that it was something in the door thing, and he readjusted it. He said, “Just be careful closing it.” But it's not working again. They thought they had it fixed, but a week later, it went back out. I reached back out numerous times. I went back in and did a resubmission, but it didn't work, so it wasn't gonna be like another $100 charge. The status has been to contact the contractor, and that has been since 8/30. I've been calling, and I finally talked to somebody today. They said that the contractor would reach out to me in the next 24 to 48 hours to reschedule. I've been trying to get this second appointment rescheduled. It has not been very good.

I had the two claims. For the first one, the guy came in for a rekey and he was friendly. Plus, it was not even 15 minutes and he was done. The second time that I had someone come was for my air conditioning or ductwork. I just bought my house and I was told that you get a home warranty because if things like that break, then they can be replaced. However, the air guy said no. Even though I have a super old unit, they just keep trying to jimmy-rig it until it finally breaks to the point that they can't fix anything. He was talking about that's how the home warranty gets money 'cause they just have to come out. Every time they come out, you're paying $75. It just seems like they flop it together and make it work for a short time again. It’s a bummer, but I'm sure it'll be all right.

I had an electrical issue. I was having a problem with a socket. I submitted a claim online with AHS and the website is good. Everything went fine. It's been a good experience with American Home Shield.

I was having a leak issue so I requested American Home Shield to send someone. Air Pro Masters came in. I then had to wait. American Home Shield said it was not under warranty. But that was why I bought the insurance. What then does having an insurance mean? An insurance means that when you have something happen, you'll be covered. Also, I asked if whatever the tech found, I could have and asked whether it would be sent by email or if they would send me a copy. But I didn't get it. As a customer, I should have his assessment. I don't know where the leak is. I just saw a spot. I am also the one who kepts calling until I was told it was not covered. I'm really disappointed. I didn't talk to anyone in tghe company because I'm not happy with their service.

American Home Shield did a great job. The AC wasn't cooling so the contractor came out and troubleshot it. They found that a starter cap was bad.

My garbage disposal was leaking and my faucet was broken. It was a gooseneck and somehow it came off the base. I spoke to a live person from AHS which took forever and a day to get on the phone. I understand they're in the Philippines or something and to get to a live person is hard. They gave me the phone number of the person and the name of the company that was to come out.

I've been happy with American Home Shield so far. Luckily, they've been able to cover everything that I've had an issue with. I haven't had to use them that much, but every time I've done claims, I've done it online. I've only talked to the whatever company was coming out to fix it. One time, I went without AC overnight. The technician from Air Design said that it looked like somebody may have messed with my wiring, but it was hard to understand him. He had an accent, and he was wearing a mask (he had gloves on as well). I repeated it back to him. I said, "You think somebody messed with my wiring?" and he was like, "Yeah." It didn't make any sense though. Who would go into my AC unit outside and mess with the wiring? Apart from that, he was able to fix the issue.