American Home Shield Reviews

I had somebody come out and fix my AC. Each time technicians come out, they do whatever they need to do to get the unit going. It works okay for a while then it starts freezing up then leaking again. I call them to come back out. I had somebody come out again last week. The first group that came took an hour to reach the house. After they supposedly finished, the AC would come on at that point but it wasn't cooling. It took the technicians an hour to keep calling back to their home base to figure out what it was that they hadn't done or what it was that they needed to do. That was really strange.

I submitted a claim with AHS because there was no hot water coming from my master bathroom tub. It was really easy. I did it online and I got a response back the next day. The tech was in and out. He was there for 20 minutes.

When I close the door on my microwave, there wouldn't be any lights or control. The gentleman came out, fixed the wiring, and said, "That should be good." The person was really good. He was really nice, polite and professional as well. He said that unless he fixed the wiring, the only solution was to reorder a new door. There was also a charcoal dent on the microwave door. The door broke a while ago and I was gonna change the charcoal filter. He was going to see if the insurance would cover that, and he would get back to me. I would advise people to make sure the appliance is covered. It's very important.

I have had nothing but bad customer service with American Home Shield. Had 4 different issues with the company and had to wait not weeks -month to get resolve. My current pending issue is with my Faucet which I am still not sure what the status is. I have called several times and given the same story each time so not sure the status of my service request. I asked for my refund since it seems they don't want to fix my issue and still can't get anyone on the phone to point me to the right direction or authorization to get it fixed. I have never missed a payment but yet can't get my faucet issue resolved. Definitely canceling services with them and not recommend American Home Shield. Terrible Service. The agent I spoke to told me they cannot give me their name!!!! Very upset and just want my $125 refunded.

When my air conditioning was leaking, a guy came over and fixed it. However, it started leaking again yesterday. Still, American Home Shield is beneficial. I've had several claims and all the other ones, I'm satisfied with.

My washing machine quit working. The techs diagnosed it and ordered the parts. They came out again and put it together. Now everything is working fine. Get a home warranty. AHS has been very good.

My condenser and something else were about to go out. American Home Shield sent a very knowledgeable company. It was an awesome interaction. They did not do repair work. I have to call American Home Shield because I wanted to pass out the price that they gave me. It was a lot of money. Before American Home Shield came out, I had a yearly contract with a different AC vendor and they quoted me $636. American Home Shield was gonna charge me $1,100 for the same repairs.

The whole claims process with American Home Shield was pretty smooth and straightforward and things got taken care of pretty quickly. So, it was an overall pretty good experience. One of my girlfriends has been shopping around for a homeowners insurance and I recommended American Home Shield just with my experience.

I've always had a lot of trouble with my air conditioners. The techs were able to fix the problem every time they came, but there were a few times that it might be several days before the company can get out here to work on them. It’s been difficult. This last time when my AC went out, that led me to go ahead and cough up the money to replace them. I did not like that it was going to be four days. American Home Shield wouldn't deem it an emergency for them to be able to put it into their schedule sooner. The guidelines that they had for that was if someone in the household is sick or if it was 105 degrees. That was not customer-centric because I don't think anybody that even made those guidelines would want to follow them. Overall, my experience has been good, just not for my AC Anything else they've come out to do has been timely.

When my air was not blowing any cold air out of it, getting the tech out took probably week. It was miserable. My kids and my animals were sweating all day. I told the guy about that and he was in shock that it took that long to get them notified. But he came out and fixed it within 30 minutes to an hour. He was amazing. Also, I didn't have to come up with $1,000 to have somebody come out. It's a set price which is great for a bigger family that doesn't have thousands of dollars sitting in their bank account. That's a true advantage of a home warranty.

We had a leak in our master bedroom. The carpet was wet leading into the bathroom. The mitigation people from our homeowners insurance came out, ripped the carpet back, took out the wet padding and left a dehumidifier with us. They thought that it would be the shower pan that was leaking. When the plumbers from Myers came out, they systematically turned off several different parts of the running water to check the water meter. They checked all the toilets to make sure that none of them were leaking. They still haven't found the leak. They just told me that it was a slab leak and that they'd come back Saturday to try to find it. I'm still having to have my water off.

Water was settled at the bottom of the dishwasher. We were able to secure an appointment for someone to come out within 24 hours of me filing a claim to American Home Shield. The technicians were very knowledgeable. They explained to us why the issue occurred. However, it wasn't repaired correctly the first time around, so we had to call them again to adjust some of the tubing that apparently wasn't high enough. They had to zip tie it to go higher. But both times, they were pretty good. They knew what they were doing and they were able to fix the problem. I really liked the fact that AHS kept me posted on the progress of the claim like when someone was coming out when the parts were ordered and when the part came in. We are purchasing another condo and I'll be buying another account with AHS.

I would recommend AHS. The only issue I have with them is when I have issues with my air conditioning, the people they keep assigning me each year are not reliable. So I have to ask for a particular person to come out here. Also, it looks like they outsource their phone center. Sometimes, the representative that I speak with doesn't communicate as well as I would like. But when AMR Heating and Cooling came out, they were excellent. They explained everything, the whole process, what was wrong with the air conditioning unit, what needs to be fixed and they did it promptly. Within 30 minutes, it was done.

The AC was not cooling at all and the fan was running continuously. The contractor had to replace the fan motor. I love those guys. I've not seen anybody that was any better at what they do.

My air conditioning was blowing air that wasn't cold. The techs were so professional and nice. They looked at the unit inside and outside. They took some things apart, looked at electronic stuff, and then flipped the breaker box. Then, everything was working. Everything has been better than perfect since then. AHS is pretty good. The only downside is that I have to pay $100 every time they come out. When I realized that something was $100, I decided to figure it out myself because I don't know how much it would cost to actually do that. So, they're cost-prohibitive. I like AHS to let me know how much service would typically run in my area so that I can say when something is worth going to the warranty or not.

AHS took care of me. The contractor serviced me in a timely manner and everything was professional. They were so backed up that they were saying the best possible time that they had to service me was that following Tuesday. They ended up being able to squeeze me in either that Thursday or Friday and I was really happy about that. They were nice people. They greeted well and got the job done quick.

The water heater people that came out were phenomenal. However, American Home Shield doesn't do anything. They just take your money and send you somebody. They don't cover enough for how much you pay on a monthly and that's frustrating.

Kelly has always been professional when he does work for me. He's very professional and I'm glad American Home Shield got him back. What I like is that he doesn't have to say that he'll be back in an hour as he has to go get the part. 95% of the time, what's needed is an item that he can fix from parts on his truck.

Submitting claims to American Home Shield is straightforward. My refrigerator wasn't cooling properly and the contractor came out and replaced a part. It took them three tries, but they got it fixed.

The service provided was top-notch. The tech replaced a garbage disposal that was leaking from the interior and he had the replacement unit in his van. I’m very happy that everything’s back, operating as it should be.

American Home Shield is a good company and I appreciate their service being available. It was depressing because we had the air serviced in May so we'd be all set and ready for the heat, and then we went to use it and it was blowing hot air. So, Doctor Cool came back out, but we had to pay another $75 fee that I didn't think was fair. We paid the fee and they came out and found out that all the Freon had leaked out. That was gonna be $560. So, we had to borrow the money to get that fixed. They came out again and put that in. There was some kind of a little nozzle type thing that had broken and it was why it leaked out. They fixed it and filled it and it's been working super ever since. So, I was happy and thankful that it got fixed that quickly.

I had a freezer repair and it took four days before the first tech was able to come out. But the experience was good. When the tech came out, he was punctual. The tech was also informed. It was a loose wire and he fixed it. Freezer’s working well. I wouldn't know where to go if something broke and I would probably end up buying all new ones. So, I'm happy with the ability to call and get somebody in who can fix it for a set price. I've used AHS a couple of times. Each time, the service was as promised, which was good. I just renewed for another year.

The technician came out and checked the issue. He told me he will check with the warranty company and a couple of days later, he got back to me. He visited and replaced the garage door opener. So, it’s just one week from claiming to the solution. It was a very professional and good process.

We had a very positive experience with American Home Shield on our first home. When we got this house we're in now, we had a different company. When it expired, I went back to American Home Shield because it's a good product. Recently, I had two claims that came within a couple days of each other. I did it online and answered the questions. They had dropdowns that lead to different questions and were sufficient enough for us to get going. The contractors were both great. For the air conditioner, the contractor called the same day, if not the next morning then scheduled the appointment the next day. Sometimes however, the people they send out are not local. I looked for one of the two companies. I'm in Reno and their home base is in Henderson, Nevada which is a 10-hour drive. They have strange contractors not having an address.

I requested the service for my refrigerator and the washer. The contractor that AHS gave me only comes to my city on Wednesday. Because of that, I got somebody coming at five days later and I had to figure out what I was gonna do. I was hoping they could come sooner, but they said that they were the only one they had. I tried to call and see if AHS could get me somebody else but they weren't able to help me out. It would help out if they have more local contractors in every city. So they could have better customer service in every city.

I've done two claims, but it was for the same problem. It wasn't fixed the first time. Because it was over 30 days, I had to pay another deductible and that wasn't really nice. I called on a Saturday and when the lady tried calling the first guy that came out the first time, he said he couldn't get to me for a week, and that was the same thing when we tried getting him the first time. After I explained to her that he didn't do anything with the problem the first time, she recommended GE and she said they'll be there on Monday. I was hesitant to believe that. Sure enough, GE came on that day so I was very impressed with that, especially with a weekend call. They resolved the issue and they were good.

I use American home Shield in getting my appliances repaired at my house and I recommend them. The young man who came for a claim I had was perfect. He came in in a timely manner and was professional. He was able to promptly assess my situation. He checked my inside unit and once he determined what the issue was, he went outside and checked the outside part of the unit. When he came back in, the problem was fixed. I do my claims with American Home Shield by phone. I like to talk to somebody. I've been with the company for a number of years and one of my previous experiences was not as favorable as I needed it to have been going through that process. But it ended well.

When making a claim to American Home Shield, you have to be precise. There can be two things wrong with something and if you only mentioned one, the vendors will only fix what you mentioned. So far, I’ve only dealt with vendors twice and they were top-notch. For our air conditioner, the unit didn't work because the drain hose was clogged. There was a shutoff valve on the pan underneath the air conditioner. Technicians repaired the drain hose. American Home Shield is relatively a great idea. When we sold our home, we bought a home warranty for the people there as well. When things are over 15 years old, a home warranty just makes sense.

I'm older and it’s more difficult for me to submit a request. Once you get them on the internet, it’s a non-personal way to do business. It would be nice to call somebody and talk to them. Still, the process works quite well once you've submitted it. The response is fast. When the tech checked my air conditioning, he told us about it and did everything. He did a fine job. I'm very satisfied with American Home Shield and the service is fine. I would recommend it.

The AC was not putting out much cool air. So I called for a claim and I was told the contractor would contact me, and he did so. I called on a Friday, and the tech was there on Monday. The office called me and told me to expect him at 12:00 on Monday. He was really pumped and got there right around that time. I really liked the gentleman that came out. He was very friendly and knowledgeable. He apparently had worked on the cooling system in that particular house before, so he was familiar with it. I was very impressed with him. He told me he put in 5 pounds of coolant. Everything worked fine after that, so he definitely took care of the problem.

An electrical in my son's bedroom wasn’t coming on. But it was due to a light switch. Had a shortage and it caused the whole room to go out. The techs were great. If you were like me and have zero technical skills, a single parent and on a budget, it was nice to just go and pay that one fee a year. I recommended American Home Shield to a friend the other day, so they do a great job for me.

We had a water pipe that went out to our outdoor faucet that had developed a leak. We got word in less than a day of Barker Services being assigned. It was a Saturday when we put the request in to American Home Shield, and we heard from Barker on Monday. We were very satisfied. Both times that we've had to contact AHS, everything was handled very promptly and everything was covered in accordance to our policy. Before I ran across AHS, I had my doubts about it. But now, being a customer and actually having a couple of times where we've had things that needed to be addressed, I would encourage people to do it. Based on the monthly premium that we pay and the service that we get, it's well worth the money.

American Home Shield definitely needs to expand their contractor list, especially when it comes to emergency situations. Over the winter, I had two emergency furnace situations with a newborn, and no one would take the issue. It was like they couldn't find anyone and then I found someone but it took a little minute for me to get the authorization to be able to look for an outside contractor. Recently though, the turnaround time was very quick. I had an overflow valve in a tub that was stripped and it caused a leak. The repair man was very professional, knowledgeable and got straight to work. He was even earlier than the scheduled slot time. I would definitely recommend him if the person is looking for outside plumbing work.

Gas wasn't coming out of the burner. And then my dryer wasn't heating up properly. It was easy to get the contractor out. Getting American Home Shield on the phone is the issue. They're working from home. But that's everywhere now. Other than that, the tech was friendly. Also, AHS has people already that they're in network with and it keeps me from having to try to find somebody, getting two or three estimates. That's what I like about it.

I had a problem with my air conditioner. The claims process with American Home Shield was convenient and not a big deal. The technician who came was a nice guy, professional, on time, and the problem was solved in five minutes. It takes a lot of the legwork of looking for somebody to come and do repairs. Having American Home Shield is convenient and it's very simple to use. You don’t have to go look over to the phonebook or online for a technician or somebody. They send somebody who's qualified to do the job and it gets done in a timely manner, and we're most satisfied.

My air conditioner is still not working right. It's like it can't keep up. Sometimes, in the middle of the night, it just kicks off. The inside unit runs, while the outside unit doesn’t. Sometimes they both run, but it still doesn’t cool sufficiently. I think the repair company did the best they can. They just haven’t figured it out yet. Still, I’d recommend American Home Shield. A friend of mine has it, and they had good things to say about them.

The water kept going into the drum of the washing machine and leaking in there. I called American Home Shield and whenever they gave the claim to the contractor, the contractor me when they would come out to look at it. They had to go get a part because something had got worn out as the machine was at least 10 years old. They fixed it and made sure I was satisfied. They did absolutely marvelous. I told somebody in my church to call and use them if they could but I told them they had to call American Home Shield 'cause that's how I got them.

We had a bunch of outlets that weren't working, a fan that the light was flickering on and off and then another fan that was wobbling really bad. The repair man called us that morning that I put the call in, and he was there within an hour. There was a lot of loose items on the fan and the ball was messing up, but he was able to get it working more where we didn't have to replace it. I would highly recommend him. We also love American Home Shield. I have them on two houses now.

I logged in the website and did a service request when the AC wasn't cooling. It was very easy to do. I liked the website a lot. It was very convenient to book the service. The gentleman reached out to me an hour before he got there. The AC is in my rental property, so my renters were there. He called me right after he was done, told me about all the issues, and then collected payment. So he was great to deal with. The AC works right when he left. I had a great experience.

I had an issue with my upstairs air conditioner. The house wasn't getting cool. The machine was placed there in 2005 and I had problems with it in the past. One time it was a little over 80 degrees in the house. I called on Thursday and technicians didn't come out until Wednesday the following week. That was too long. Technicians finally came out and they looked at the air conditioner. The guy didn’t really tell me what was wrong with it. He said they would take it back to the shop and that they would get in touch with American Home Shield. That's like buying a car. It used to be when you bought a car, they take it into the guy that works the numbers. You never know what you're really paying.

We're still having the same issues we had with our AC a month ago. In May, we started having problems with it and All Coast Air Conditioning and Heating came out, assessed the situation, and said that we needed Freon. They put the Freon and the AC worked for about a week. It went out again and it took us a long time to even get an appointment with them. Then, they came out again. The young man came out two weeks ago and he didn't bother to go in the attic to check the air handling unit. He said we were low on Freon and he put some more in there. We paid them cash for the Freon, which was $340.

My AC unit was going out. I went into my account, put in the request, and then I got a call the next day. The contractor was able to come that same day and got it resolved. It was quick, very professional. American Home Shield just does it all for you. It's definitely convenient for situations that aren't expected. It’s a lot less financially, and a lot less stressful than having to actually find someone yourself to do the work.

My AC wasn't cooling. The techs were out here the next day. I've used AHS many times and all the contractors have been very good except for a plumber I had a couple of years ago. That time, AHS assigned me a new contractor in four days. I'm pleased with AHS's service.

We signed on with American Home Shield because they were recommended by the title company and by our friends and they were endorsed very admirably online. Everything about our experience was absolutely wonderful. From the first point of contact, customer service representatives, answering our questions about coverage, to requesting the first service. There was more communication than we expected, by email and by telephone, to assure that we were fully satisfied. We feel like we're getting our money's worth.

I had two claims with AHS and both went pretty well. The only issue that we had with one of them was that they couldn't find a provider in our area and it took longer. I had to call back and say, “You were supposed to call me back.” But they quickly got on it. Once it came to their attention, they got right on it and it was wonderfully handled. We have a wonderful experience with AHS. They've worked wonderfully with us. So far, everything has been serviced.

The air conditioner wasn't blowing and it had frozen up. Sierra Mechanical Services gave us a time that they were going to be showing up and they got here a little bit earlier. They said the compressor was bad on it and they fixed that. Now, the unit has been doing really good.

We woke up and there was water all over the place in my garage. And I had stuff in my garage. I was told that someone would be contacting me to schedule an appointment but I didn't get a call, so I called the company back. They said they were closed until Tuesday and nobody could come out. So, my husband and I just ended up having somebody come out and we paid the $1,500 out of pocket to get the issue addressed. We didn't want to have water damage and we couldn't turn the water off for the water heater. I have another claim for my sink and the techs will come out tomorrow. I also had a claim for the sink last year and the service was phenomenal. Before my last incident on the water heater, I would have said that AHS is great, they send somebody out timely, you don't have to stress about it. For the water heater, I wasn't as happy with the response but I'm not going to judge them by this one incident. I'm going to go and see how it goes.

On Memorial Day weekend, the AC went out. I put in the claim through American Home Shield's website on a Sunday and it was great. On Monday, I got a response that Air Doctor AC had been booked and they were out Tuesday afternoon. The guy was able to identify the issue which was the water handling. The pipes were clogged and it needed a quick cleanup. He was able to fix it and give me some tips on how to clean it and make sure if it happens again, I know what to do. When some of the repairs were done in the house, he was the same one that had been here and had to clean it out six weeks prior as well.

I called American Home Shield for my AC, which is easy. I love the fact that I can go on the computer too. Every time, they inform me the vendors are gonna be in contact with me and it’s usually quick. When the vendor came for my AC, they replaced a sensor, and then added a little bit of Freon. I’ve used them previously as well. They’ve done a deep repair, and I’ve spent $800 replacing the Freon with them. My air conditioner was not cooling though. It was only a couple of months later, so I requested them again, because if it was something they did, I wanted them to cover it. They’ve been outstanding, top-notch, efficient, polite, hygienic, and clean. They keep their promises too. ‘Cause the repair man said he’d come back and do something, and he did. He wasn't gone forever.

With my recent claim, the guy called 15 minutes ahead of time to say he'd be here. He showed up when I expected him. He came and took care of the problem. He was done with it rather quickly and I haven't had any problems with it. Exactly what I'd expect. American Home Shield is worthwhile and offers good service. I've never felt like I had to fight to get something taken care of, which would be my concern about a service like this. They just took care of the stuff that we've reported.

The front panel went out on my refrigerator and something was going on with my microwave as well. I thought the claims process was gonna be a little more painful but it wasn't. I put in a claim and it went smoothly. I didn't have to follow up with American Home Shield once. Even when the set of parts we got wasn't correct, I didn't have anything to do with sending it back and getting another one. The techs called once the correct part got in and called back to reschedule. It was a great experience.

My air conditioner was extremely loud and I needed to have it serviced. Valley Air Systems sent me a text message letting me know when they were coming and I could expect them. They showed up exactly when they were supposed to show up. They went back, they took a look at it, they went ahead and opened it, checked it, did full service, and closed it all back up. It helped a lot because with the temperatures going up, it prepared me for the summer and the heat. I would recommend American Home Shield. Everything that I've submitted in the past and present has always been taken care of very quickly and easily.

AHS customer service is designed to drive you crazy and give you the runaround. They are not helpful in any way shape or form. It's not their fault, it's the management that designed it this way. AHS sends out the bottom of the barrel contractors who get paid very little to do the jobs, they aren't happy working with AHS but they need the money so they take the job. Look at the reviews of the companies they send out. Most reviews have an average of 2.5 stars or less, compare that to the other companies in your area and they fall short plus most of the good reviews are of people who DIDN"T use AHS and paid the contractor full price. See the pattern.

I did a work order to American Home Shield for plumbing, and it was for my garbage disposal and two of my toilets. My garbage disposal wasn't coming on at all, and when I would flush my toilet in the first bathroom, the water would continue running. And when I would flush the toilet in my back bathroom, I had to turn the water off in the back of the toilet. Doing the work order online was easy. The website said that someone will be contacting me within 24 hours. But I had K & S Plumbing cancel several times, and I made arrangements for them to come and for me to be at home, and they said they were coming and then they didn't come. Then several times, they said it was a family emergency.

The fan was making a loud noise while I was running the AC. It was fairly easy to submit the claim to American Home Shield. When the techs listened, the AC was low on Freon. So, they added the refrigerant. Then I called them back because the fan was making the noise again. When they were here the first time, it wasn't making the noise. The second time they came out, the fan made the screeching noise, and so they said that they had to order a fan for it. So, they ordered the fan. But then the technician, Andrew, went out to check the outside unit and he said the refrigerant was all leaked out. He said that they have to replace the valve. They ordered the valve for it. They have to cut a certain section out where the valve is leaking and they have to put it properly.

For the most part, AHS handled my services professionally. I've had a few that I didn't particularly care about but overall, that's in a 1% to 2% range if you go from a scale up to 100. They repaired items with honor and integrity. If appliances needed to be replaced, they replaced them and I felt I got quality. I also like knowing that any of the things that I put under the warranty in my home are taken care of. My mother-in-law had one on her own and when she got through her warranty, she found out a lot of bogus things. I told her that she should have been using mine. I immediately put American Home Shield on this house too and I haven't been disappointed with them. I always recommend them and suggest that people use them. I’d tell them that I've been using AHS since I was 24 and I'm 50 right now.

I was having problems with my AC and I contacted the contractor on a Sunday. It was a holiday on Monday so they came in first thing in the morning that Tuesday. They were very good. They got everything resolved that day. I was very satisfied with the whole process.

The contractors have all been good and I'm more or less happy. But the rates went up last year and AHS is pricey. This is the last month I'm gonna be with them because I don't see the worth compared to what I'm paying for month by month. Then, when the technician comes, it's $100 initial. So, it adds up. With the other warranty I was with, it was $65 when the technician would come to the house. Plus, some things have not been included in AHS's warranty like the central air conditioning. So, I was disappointed.

Still haven't heard from repair guy about dishwasher since he left saying he had to order parts. So basically this has been useless minus the a/c Freon being refilled. Very very unhappy.

We had a heavy stainless steel sink in the kitchen and in the middle of the night, it just fell out into the bottom of the cabinets. We were having a storm and we thought we'd been struck by lightning. It sounded like an explosion. When we got to the kitchen, it was already covered in water. There were three or four different people that came out. They had to take it out and we had to have carpenters and plumbers. Then after they got it in, they had to put a new faucet in, and after they got the sink in, they had to brace it underneath so it couldn’t fall again. Also, my dryer wasn’t drying and the contractor came out and fixed that last week.

American Home Shield has worked very well for us for our second home. Everything went smoothly and we were pleased.

The tech came out knowing that I accidentally cut the wire. He taped it up and it worked one time. Well, then it didn't work anymore. I then got a receipt saying that he rewired it. I called and the lady said it meant the same thing. I told her no and that there's splicing then there's rewiring. The tech didn't rewire it. I was upset. I talked to American Home Shield and I found out that it wasn't covered, so maybe the tech just tried to do good by taping it. I just decided to let it go because he shouldn't have said he rewired it, because he didn't. But maybe he had to put something down. I ended up retaping it and I fixed it. I tried to get my $125 back because AHS should have said it wasn't covered and not send someone out.

The first time when our furnace went out, it was awful dealing with American Home Shield and trying to get someone out here. It sucked. I always submit claims on the phone and the only bad thing is that they're based in the Philippines, so it's really hard to hear the person on the other end, a lot of disconnection and static. But the second time, it was great. American Home Shield sent someone out who knew what he was doing. I had to wait a week, but it was worth the wait. We had the same guy for both, and he told us the situation and took care of the problem. I'm thankful that we have AHS. I would recommend it for a person that’s buying a home because it's beneficial.

I used them to turn off and turn off the breaker and I was very satisfied with the way everything went through.

The tub of the washing machine was filling up with water, so it was dripping from somewhere. I got online and put a ticket in. I called the contractor the next day and the rep scheduled me, and then the tech came out because they were all in the area on Tuesdays and Thursdays. He came out on Tuesday. When he came out, he had to get the model number, then ordered the part. He came that Tuesday and put it in. He was very professional and nice. They did what they were supposed to do. That was a perfect fix. American Home Shield is a worthy cause for me, being a single person.

My AC unit wasn't cooling and American Home Shield addressed it quickly. K & J Mechanical gave me an appointment for the next Monday but then called me and said they could come the next day. I appreciated that. While I was sitting there thinking, I remembered that sometimes I'll have a little power surge and my television will go off in the bedroom and the breaker will shut off. When I kicked the breaker back on, the only thing I looked at was the television. I checked the breaker for the AC unit and that's what it was. However, I already paid the $100 for K& J to come and check it. They showed up the next morning for the service call. And because they did come out for the service call, I felt I got my money's worth. I was very satisfied with the service I received.

The plumber fixed my issue with the drain in the shower. He showed up on time and was very pleasant. He tightened the drain plug thing itself that connects to the discharge pipe and then, he went downstairs and I ran the shower again to make sure that it wasn't still leaking. He came back up and said it was fine. He got it done quickly.

The central air unit was not blowing cold air. We took the initiative to call the contractor, Alpha, as soon as American Home Shield assigned them. They gave us a date that they could come out. They were very professional, timely, and effective in fixing the job. The tech was dealing with my husband and he told him what he did. This repair helped us immensely. It was about 90 degrees and now we have air again. Everyone thinks the central air unit is functioning fine.

I'm not happy at all with Home Shield. I've had a home warranty when I bought this house, and all they do is three times, somebody’s sent out and, “Oh, yeah. We know there's something wrong.” One of the techs was good, the next one was mediocre, and the last one sucked. In fact, he took our filter out and he left it sitting on the furnace. It's not the furnace filter, because I know what that is and I change it every month. I don't know what this other filter is for. Also, when it's time to fix the unit, I still got to pay the whole thing. What insurance is this for? A few weeks ago, Home Shield sent me over to Budget HVAC and got nothing done nowhere so I had to buy a window air conditioner. I’m done.

The AC was not coming on and it turned out to be a capacitor. The tech had it changed out in about 10 minutes. So, it was excellent support. I have two home accounts with American Home Shield and one claim was another AC issue at the other property about three weeks ago. It was because my upstairs unit was 12 and 14 hours a day. It was the pressure but it was okay.

I had a feeling that we would be without our air conditioner for a month or two. From previous friends that have had American Home Shield or home warranties, people have come out to their house and they go, “Parts are not in for a month or so.” I got a feeling and I was sick to my stomach 'cause we were going to have company. But the man came when planned and said, "It's a small part. I've replaced it." He had the little part and we didn't pay anything more than $100 for him to come out. We signed up for his company to come twice a year to service our air conditioner because we were so pleased. I'd recommend American Home Shield.

Everything has been excellent with the claims process. They have repaired an icemaker on my refrigerator, worked on my AC system, and replaced my washing machine. I had an issue with the company that came to work on my fridge but they sent me somebody else that knew what they were doing and got the fridge fixed. I would recommend American Home Shield to anyone.

The garage door was stuck and wouldn't go up. Reliable Garage Doors was dispatched within two days and I was happy with their tech. He reprogrammed the sensors for me and explained everything thoroughly.

The techs have been helpful, but there is still one opening. They need to fix the tap. It's not completed, but the experience has been good. They were very professional and really good. They were here for 30 minutes. They checked everything. They were very friendly and explained well. I had two major claims to American Home Shield. One was with the garbage disposal. The other one is with a leaky tap. For the leaking one, they said they had to replace it because it's not working. They have placed an order for that. The garbage disposal was broken, and they had to replace it with a new one.

My last claim with American Home Shield was for the toilet. It must have needed some type of washer. The tech fixed the issue really quickly. Today, I'm having a thermostat installed and I'm waiting for somebody to come. American Home Shield takes care of business and I'm satisfied. It's been pretty easy and I get fast service.

The AC unit wasn't cooling off. A tech came out and checked everything. It was completely out of freon so he filled it up. We got a cold spell so we didn't really use it then it started getting warm again so we put it on. It worked for two or three days. Then I noticed when I came home from work and it wasn't working. We could turn it on and it would flip the breaker. The tech came back out. He said the whole unit is shot and was trying to explain all the technical stuff.

The tech was quick and professional. He fixed our light fixtures, the light switches, and the electrical outlets. We needed the bulb, and it wasn't covered. The tech said to call him back if the bulb he put in doesn't work. When I called him back, he came and replaced that whole situation.

Having American Home Shield has been beneficial. Instead of spending hundreds of dollars, you spend 75 bucks and somebody comes out and takes care of it. Everything so far has been pretty good. It's just some of the contractors come in, do the job and leave and not really call to say anything. We had the AC checked and a guy came in and did his thing and left. Also, we did an electrical claim. The techs fixed the problem of it tripping, but there are still issues.

There was a period of time where everything had to be handled pretty much by phone so I would have to call my claim in with American Home Shield. The dispatcher would have to take my claim and sometimes, it takes three to five days before I heard back from the contractor. It was okay sometimes and sometimes, not so much. More recently, I’m using the website to put a claim in. I get immediate virtual feedback that says who the contractor is that has been assigned. They also give me the name and the number. I bypass the process of waiting for the contractor to call me and call the contractor. That seems to shorten the process. At the moment, I’m reasonably happy with it.

American Home Shield is a good thing to have. When my unit wasn't cooling, I called the warranty people. They told me that somebody was going to call me, and I got an email to that effect. The heating and air person came out on a holiday for which I thought was really good. Usually, you can't get a heating and air person out on a weekend, much less a holiday weekend. The capacitor needed to be replaced and he repaired my unit.

There was a need for electrician to come out and assess what needed be done to our electrical panel. When we moved in, there were rooms and shortages where the power would trip, like the hot water heater or in one of the bedrooms. The electrician was in and out. He seemed very experienced. He said he’d take care of everything and he did. It was a very good experience for a first time on utilizing the services of American Home Shield. I was happy I invested the money into that particular service. We have use of electricity without worrying about the hot water tank or something stopping and having to be reset, which is the necessary part of our daily living.

For the one year we had AHS, it was great. It was a nice peace of mind to have that if something came up, it would be taken care of. I made a claim late in the evening for my AC and it went perfectly. I had the AC tech out there mid-morning. It was very timely. It took a couple of days for the part to come in and the AC was taken care of. But, I'm trying to weigh if I'm losing money or saving money at 600 a year with AHS.

I was having was a smell from in the bathroom downstairs. I was selling the home and the home inspector said that I should have a plumber in to clear the drains. I contacted Home Shield and asked them if they could send someone in because there was a suspected block in the sewer system. They told me I'd be contacted within 24 hours and I was.

I have two outstanding claims right now and one of them hasn't been addressed. That was for an intercom system that was affected when our power panel started going out. The other one is around the air conditioner and the vendor hasn't made the repairs yet and we've been put off a week. I've had numerous other claims and AHS has been fine in their services up to this point. But, it's a vendor issue and I don't hold American Home Shield responsible for it. I recommend the service especially if you have an older home and you need to maintain your appliances. For the money, the warranty has been well worthwhile.

If you have a problem, AHS is fine. But the wait time is long. But once you get through and you list your complaint, they will make sure they correct whatever your problem is. I just think there's a glitch. I didn't have it last year or the year before. I wanted an air conditioner checkup. When I clicked on it, I never got any indication that it was for a checkup or maintenance. When I got an agent, they would hook me up with someone with the assumption that there was something wrong with my air conditioning. It was never a clear transaction. One time, I was transferred to a number and it was about canceling my insurance. I said, "That's not what I want." I had to wait online for 45 minutes and then I had the wrong department. So it was really quite frustrating. This happened to me a number of times. I just canceled it. I hope they transfer the $80.06 back to my account.

American Home Shield is a reputable company and they stand behind what they say. They give good service. Recently, a service technician came out, looked at the unit and said I needed a compressor. He ordered it and it took two weeks to get the parts because that's an old refrigerator. He brought the parts in and fixed the unit.

Springdale Plumbing was great. The guy they've come out a couple of times seems to be very organized. Recently, my toilet and my sink were leaking. There was a seal that was broken on the toilet and it didn't take him very long to fix it. Then there was kind of the same thing on the sink. The faucet probably needs to be replaced but he rebuilt it and it seems to be doing better. I don't know if it's going to be permanent but right now, it's fine.

My son dropped a heavy pot onto the control panel and cracked it. I called American Home Shield and they connected me with a service provider. They had me take a picture of the damage and the model number and the plate on the dishwasher. They ordered the part, the part came in, the guy came in and installed it. It was perfect. I'm happy with American Home Shield. I recommend it.

I only had some problems when I first moved into my house, because the person that bought the plan had it in her name. It took a good while before American Home Shield was able to switch it to my name and my husband's name. Other than that, I don't have complaints. I believe it's a good program, and so far, I'm pleased with it. I plan on renewing and keeping it. A $75 co-payment is a lot better than replacing a lot of big expenses for whatever one might need to fix things. One time, I called for my AC, and everything went well. The repair man came on time, put a part in it, and I'm thankful for what he did. I was satisfied with it.

The guy who came out for the AC checked the system and found that the Freon was low, and he charged the system. It was very easy to submit the claims to American Home Shield. In truth, we have had issues with Fast Response in the past but the fellow that came out this time was an excellent technician. He did a great job, was very informative and explained to me what was going on, so I have no complaints.

A young man came and tried to fix the washing machine. I didn't like the way he was acting. I told him, “Write down what you’re saying about the machine because my daughter will read it when she comes.” Then he said to me, “I don't like these machines, either.” He said they are computerized and if one thing goes wrong, something might pop up. He said, “If you report it, if you have problems for three months, they might give you an old machine.”

The repair company did a great job with my garage door. The service was good, professional, and on time.

American Home Shield offers the convenience of just calling one place when things break and getting it resolved. One time, the washing machine in our rental property wasn't spinning any longer and the tech got there quickly. The only miscommunication was he told the tenant that it wouldn't be able to be fixed and that he was going to put it in for a replacement. I then had someone else call me several days later in regards to fixing the washer. I told them it had been resolved, but it hadn't. The home warranty company wanted to get a second person out there and I wasn't communicated that. Now I've got to go back and follow back up with the person who needed to give a second opinion.

Back in May, a guy came over and checked my washer, dryer, and refrigerator. We replaced the dryer and with the refrigerator, he said it was a Freon leak. We got a second opinion and another guy came out in June. He said the same thing. We told the AHS rep that I already got a second opinion but the rep wasn't listening. I can't communicate with them. My wife is dissatisfied. Once we get through with this contract this year, we're not gonna renew it.

American Home Shield's claim process is relatively easy. I don't mind doing it online unless I run into an issue. Once I set a time with American Home Shield and if I don't like that time, I have to go through a party. They ask me three times then they give me one of those times that I'm looking for. Other than that, American Home Shield is doing a good job. It's a good option to have because when you buy a house, you don't know what the seller hasn't told you. He may say something is new but it's not then it goes out in the first couple of months. I used my home warranty when my air conditioner was not working. The air conditioner people came out and they put in a request for an electrician to come out because apparently, the breaker in the garage was not working. The electrician changed it and fixed it.

I just bought the house a year ago and the AC unit was working fine last summer when I moved in in March. Now, all of a sudden, it's not working properly. I need air conditioning and American Home Shield is not going to pay for it because the contractor said it looks like somebody went up in the attic and cut stuff. My son moved in with me because now he's on dialysis. I had to go out and buy four little fans for him to have air in his bedroom. I want to cancel American Home Shield because they said it's still a discrepancy and they're still reviewing it. Everybody I talked to said that the manager would call me back but no one has ever called me back. It's been two weeks now and I'm not getting any satisfaction. I haven't had any air conditioning working properly.

The technicians that came for our AC claim with AHS was professional and explained everything, the problem, and fixed it. They were also great communicators. They texted and let us know when they were coming. They arrived and took care of it quickly.

I'm still trying to get my hands around the home warranty. I make claims though I don’t know what I'm and I'm not covered on. Also, the challenge I’m having at times, especially if it's an emergency, is it takes a couple of days to get someone here. But I had a claim when the AC went off all of a sudden and it was easy to submit that claim and get AHS to have the Burgos Air tech come out.

The gentleman that came out for the AC was very professional. When he was finished, he took time to make sure he showed pictures and actual visual of each part that was replaced, and then something about what they'd do and what was going on with the unit.

American Home Shield is easy to work with and I don't have to worry about fixing anything myself. I just call them and they deal with it. That's peace of mind. The technicians are on time, very courteous and professional. I recently had an AC leak and a tech came out and fixed it.

The techs fixed my dishwasher and my washing machine. They're the best I've ever worked with. Having AHS is every easy. It's user-friendly and the techs have been really great.

The techs were very professional and thorough. They gave me a good explanation of what's happening. American Home Shield's prices could be a little lower though.

The AC unit was not cooling and the tech got it going in a short amount of time. He was very nice and professional. American Home Shield is very good. They're usually very quick to respond and they always get the job done. The experience has always been good and very satisfactory.

The people that were assigned for my air conditioner were very, very helpful. They called me to say that the tech was coming, and who was the person that was supposed to come. The young man who came was great. He did a good job, and now the air conditioner is working. AHS is a very good company. They are very responsible and they do what they plan to do. They helped me with what I really needed. It was a very good experience.

We waited two weeks for the contractor to come out and there was another week when we called American Home Shield. That was three weeks wait. When the tech came out , I was so happy to see him. But he said it was for an inspection or check only. He did an excellent job of inspection but there was no repair. He did mention that the air conditioning was low on freon. I asked how come there was no repair and he said because the work order that American Home Shield submitted to them is only for the inspection or check and not for repair. That was where the misunderstanding was.

The service with American Home Shield has been very good when I've needed them. One of our air conditioning units for the zone was not working and it was a repetition of a previous claim that we had a technician come out to fix. But it wasn't fixed properly so we had to get the technician assigned to fix it. The process was very good.

The AC in a rental property I own wasn't cooling. The guy came and checked on it and he had to put in Freon and fix the steel. I was kind of disappointed in the small amount that the warranty covered for the Freon. It only covered 10 bucks a gallon and it costs a lot more than that, but it is what it is. Other than that, AHS has been easy to use and prompt. It's easy to get service.

The timeframe of getting someone out to us was my biggest problem with AHS. It took two days for the techs to come out. I was roasting. It was so hot that week. But AHS sent someone out and they got the job done.

American Home Shield honors the contract. They're very fast to respond. For the price and for the service I get, they're well worth it. I like them a lot. Then the quality of their contractors has increased over the years so I'm really happy with that. I had somebody come out for an expansion tank and they sent a contractor whom I dealt with before. They were about 16 miles from my house and they were there when they say they would and took care of the problem. Recently, my heat pump wasn't working properly. I put a request in the evening. I got a reply back in 10 minutes with the assignment of my contractor. I called the contractor the next day and they set me up for a date that I was able to be home for the service. The technician came and went right to work. He listened to what I had to say, checked it out, and did what he had to do.

I requested service for a broken microwave and the response was fast. The repairman came and replaced a part. It was done that day and it was quick. I've also had a few claims in the past and they were good as well. Overall, having American Home Shield has paid off.

The last time that the contractor came, they were very professional and nice. They were really fast. They were very wonderful and honest. They told me that my refrigerator can't be fixed even though it's only three years old. I'm getting water in one of the drawers and the tech said it can't be fixed, so we can’t use that drawer. He tried to do whatever he could, but that was it. He said I can call them if I have problems. But I'm not going to keep calling every time I dump water out of that drawer.

I had an upstairs leak and Advanced Home Services was the original ones that came out. They were out within an hour and their list of services was extensive. They had all the other services I needed out that night. The process was lengthy only because of the type of leak and the damage that was done, but I called with this other plumbing issue, and I said, "Advanced Home is the only one that is able to come out." They were quick, efficient, and handled everything. It was no talking back, no upsell, no nothing. They just went to it and got the work done. They are the only ones I'm allowing back in my house. Hopefully, I don't have any more plumbing issues, but if I do, I know who I'm going to be requesting.

I still kick out a lot of money having a home warranty but it helps with some of the major costs. I used it when my water heater started leaking. Technicians came and they were very professional. The only thing is when you're paying a monthly premium for the home warranty, you should get better coverage and pay less out of pocket because you're already paying it per month.

Filing a claim is easy. I appreciate that because it saves me a lot of time and hassle. So I'm happy. I'm very satisfied.

American Home Shield's customer service is fine. Some things are hit or miss. The electricians, that's an iffy subject because you never know what is going to be wrong until they get out there and they say something is not covered. I hate to pay 75 bucks just to find out, "Nope, that's wear and tear." We tried to get some of the pool things done and the people were saying that was not warrantied as it was wear and tear. I wish there was some clarity of what actually might be covered or considered, especially for warranty items and when it comes to electric stuff and the outside pool. That aside, we had a claim for our air conditioner and a tech with Delta came out. The air conditioner wasn't kicking on. There was a short in some wiring and the tech replaced it. That took him 15 minutes and the unit was working.

American Home Shield makes it easy to have a one-stop shop as opposed to tracking down a plumber or an electrician for different issues. It's easy just to have one place to go to. For a recent claim, Nussbaumer Plumbing was very nice to do a great job. Also, they were out of here in 10 minutes or so.

American Home Shield looked like the one that was most encompassing for what my needs were at a price point that I liked so I went with them. Recently, Borregan Locksmith did a rekey through American Home Shield and the process was easy.

American Home Shield's warranty has additions. Make sure you know what's covered. The well pump is not included in the regular warranty. It's not going to cover your pool too. If you want those things included you have to pay a little extra. Other than that AHS does a good job with its process. Recently, my outlets weren't working and the techs replaced them.

The Whirlpool refrigerator was not cooling down. On May the 28th, the technician diagnosed it via video call. He told me to turn it to the coolest setting. He also asked if the compressor kicked in and those general questions and some of those things were not happening. The refrigerator's almost 14 years old so he suggested that he was going to go ahead and call in to American Home Shield and let them know what the issue was. In his opinion, because it's a closed compression unit, it can't be refilled with any kind of Freon so the fridge has to be replaced. He told me that American Home Shield would get in touch with me within 24 to 48 hours of him submitting the request.

I sent in a claim for a toilet repair and it was easily done. The contractor came right out on time. Everything was done that day. Since I've had American Home Shield, they're a great company. I'm very happy with them.

We're new to the house and it turned out we didn't understand the problem that we had. American Home Shield sent someone right away. It was about something that we had to push in a button in the bathroom because water had gotten into an outside socket. So, that fixed it. It's been fine. I found the American Home Shield website easier to navigate, and I liked that their service charge fee was lower.

We've had problems almost every time we've called because American Home Shield doesn't pay a whole lot. There have been a few things they've paid the full amount, but right now, we're still waiting on whoever they sent us to get the part in to repair our air conditioner. It's been two weeks tomorrow that our air conditioner went out and we still don't have it repaired. Supposedly, American Home Shield is paying $900 but we're still gonna have to pay $900. I'm not sure it's that good of a plan if you have to pay that kind of money.

Last year, I've been having a problem with my AC and it was terrible. American Home Shield sent the same people back out, and I didn't like that. We should be able to pick our own people to come out, and then get with the home warranty company about the situation here and we only just pay our $75 co-pay. Also, when I put out money last year on my AC, I shouldn't have to be putting money out on it this year. I've been with American Home Shield a long time. I'm still satisfied with the service. This year, the people have gotten better. When they came out this time, they did great.

We’ve used American Home Shield a lot and overall, we've been very happy with them. We had a little hiccup with them a couple of years ago. I felt like they didn't do our water, but it was in the contract. Other than that, they follow through pretty much all the time and they've saved us a lot of money over the years.

We are satisfied with the service of AHS. The claims process is straightforward. I didn't have any kind of hoops I needed to jump through. The overall experience with the tech who came out was absolutely great.

American Home Shield takes away some of the worry when major appliances break. I don't have to worry about coming out of pocket as much. I recently had two claims, one was for the air conditioner and one was for the microwave. It was good service. The technicians were both friendly. They explained everything and were meticulous. Because the AC was frozen, they had to come back for that. For the microwave, they had to order a part. But since they've come back, everything's been working great.

The refrigerator and freezer were not cooling. It was multiple issues. I contacted American Home Shield. I called the number and informed them what was happening. And they took it from there. They sent an email right away. The contractor was very knowledgeable, seemed to have known what he was doing, and very polite and professional. He did his evaluation and told us exactly the steps he was taking. He had to come more than once to get it resolved. AHS is on top of things. They make sure that I am informed and they get the job done.

I felt very comfortable with the tech. He had his mask on and all the PPE required. He did the six feet and was also curious if I was vaccinated or not. Everything was great.

I had a leaky socket outside of my house and the tech that came out from Aaron Plumbing and Heating Air Condition took care of everything. The quality of the repair work was A1. But I have a claim that nobody's answering. AHS could follow up on the claims because for every good one I’ve had, I've had three bad ones. I’ve contemplated leaving.

Every time I called American Home Shield, they came through. When we had a leakage in the garbage disposal, they sent us the information showing that the contractor will come. The tech was a very kind gentleman. He did everything correctly. They respected my home.

It was easy and very simple to send in a claim.

American Home Shield is awesome. I like them. I just needed an update maintenance. I got their email a couple weeks prior when they sent out someone to check on our AC before the summer really goes into full swing. We asked about making sure that the unit was doing well because I just purchased this house. The AC unit is good. We didn't need any Freon. The tech walked us through and we walk through the type of filters that we should use. He was really quick because it was nothing really much for him to do. He was in and out, super nice and super informative. I like him a lot. He's cool. With American Home Shield, I knew what I was getting into. They have been good. Their claims process is super easy, super quick, and their service people come out the next day. Keep being awesome to us.

Our garbage disposal was leaking and Plumb Genius replaced it. The service was fantastic. It helped a lot. I use my garbage disposal often so repairing that gave me the opportunity to use my garbage disposal. I got the leaking out early so it didn't mess up too much my undercabinet. American Home Shield is very good and I've never had any issues every time I call. It always works and they send out good people. $100 is not that bad to pay to get somebody out because he’s gonna fix what needs to get fixed. So, I've used AHS several times and everything has always been great.

I submit claims completely online and it's bim, bam, done. I recently had one when the ice maker motor died and the guy who came out showed up right on time and had the part available.

I had an oven issue. I don't know if it's American Home Shield or the contractor, but I haven't had an oven. Their status was the part was delivered on May 22nd. On June 10th, and I still haven't gotten my oven fixed. I called them, and it looks like they're going to come out next week to fix it. My concern there is that if I didn't follow up, I don't know how much longer I would have been without an oven. So, overall, it's been pretty good up until the recent request that I've had.

Shortly after we moved in, we had a backup in the basement. Some random plumber couldn't get it done so he told American Home Shield that there were tree roots in the line. I had three other plumbers out since then and they were like, "What the hell are they talking about? There are no tree roots in the line. It's just old." But, because the first plumber said something, now AHS will not cover anything on my sewer line at all. That was very crappy of them. Recently though, AHS had to replace our hot water tank. The claims process was fast and easy. I got the approval quickly.

A contractor came out because my air conditioning unit wasn't working. They said what it was, what they needed to do in order to repair the system, and that was what they did. Overall, it's an excellent experience with AHS.

I had my leaking water heater replaced. The techs had to come back because they had to get approval from Home Shield but everything worked out just fine.

I was a little bummed that the whole AC unit wasn't replaced. The house was built in '96 so that unit is old and not energy efficient. When it went out, the guy put a new motor on it. Whether that is considered energy efficient or not, I don't know, but it's working great. He said that it could last a week, two weeks, or years. I asked why they wouldn't replace the whole thing and he said that that's not how American Home Shield works. They do a small repair instead of a replacement.

Sometimes AHS does well, sometimes it doesn’t. One of the things that should be pretty easy to fix is their online system. If I try to open my service request online, in the last three months, I have not been able to. I have to call and then wait for 10 minutes, especially this time when they do not have a lot of people. I have several properties with them and I use them to get the service. Some of the companies they sent have to go to fix the air conditioning three or four times, and that caused me a lot of issues with my tenants. There must be a way to rate those companies that they use and then take action with those that are not rating well. But I like that the company service, the contractors or the technicians, are assigned quickly. Their operator services is pretty good.

There's one issue that I'm working with American Home Shield to get reimbursed for a claim regarding my rental's HVAC. I couldn't submit a request for service because their system was down for the entire day. I called the help desk and the rep couldn't do anything through the computer either because the system was down. My tenants have a newborn baby and it was 90 degrees so I let them know it was an emergency and I had to get somebody. The rep told me to call back the next day when the system goes up and gave me the email of the manager. So, I had to call a second contractor to fix the issue. I sent the manager the invoice for reimbursement.

I bought the policy from AHS over a month ago and I'm very satisfied with the service and the coverage. The people that they contract with are very professional and really good at what they do. The AC was not functioning and Doctor Cool came and replaced the motor. That issue was addressed. Then, there was a second incident and Doctor Cool came in again to replace some part. That was also fully addressed. Also, the technicians were very polite, courteous, and addressed the issue professionally, and so far, effectively.

I had a clog in the bathroom sink until the guy came out and he was able to solve the problem really quickly. I haven't had any issues since then, so he did a good job. He was very professional. Everything was smooth. When I submitted the claim in Home Shield, I received one message that said to reach out to them. When I reached out to them, they said that they will return my call within 24 to 48 hours. So it was kind of a miscommunication. I didn't know if I was supposed to call them or if they were supposed to reach out to me. They should be a tracking system from Home Shield till you get your service or when everything is completed.

Elite Electric Solutions had to repair the wire on the air conditioner and the solution was great. The two guys that came out did it within less than an hour and a half and had my air up and running. With different people having different issues with the air, I just wish American Home Shield has more contractors available. But I've been pretty pleased with them. Anything where a house can go down, paying $75 is an easy step as to paying $500 or $600 for somebody to come out and fix something, so it's worth it.

The service of AHS is good so far. For our recent claim, there was an issue with our plumbing. It was easy to get it taken care of. The experience was fine with the techs. They were quick. They got it all resolved within the same day.

The freezer of my refrigerator went out. The techs were great. They had to order a part but it was the wrong one. Then they ordered another one. I love my experience with AHS so far. I've had claims over the last couple of years and they've all been resolved.

There's a wall in my room that connects to the bathroom. One day when I was vacuuming, I started seeing yellow and black stuff coming out after I moved the mirror in front of it. There's a little door and my neighbor told me that that's where the plumbing inside of the wall is. I called American Home Shield ​for a plumber, which was very easy, as always. They are so helpful and so easy to work with. They told me they were sending Shield Plumbing to come check it out.

American Home Shield sent a service rep out really fast for our refrigerator. The tech was straightforward and professional. It needed a new condenser and the tech couldn't get that anymore. He then told us we could either have a cash settlement or order the replacement through the warranty. So, we bought a new one and somebody told us what the credit amount was. But, I haven't heard any response from having sent the information to be reimbursed. In general, we were very happy with AHS except for this one thing. I trust them. They've been fair.

The cooling thermostat was not wired up. The first contractor AHS provided us could not work on the second floor or above a second floor so they gave me another contractor, Max-Pro Heating and Cooling. Max-Pro was right on time and they got the issue fixed pretty quick. I'm gonna recommend AHS. They work right away and right on time.

My experience with American Home Shield has been terrible. They told me on May 24th that I needed a new air conditioning condenser and coil. Since that time, I have requested to find out what make and model they would be ordering. That has still not been answered. I asked how much it would cost for me to upgrade to a higher system, and still haven't gotten that answered. I've had to request a cash in lieu and I had to figure it out about four times before I got it. All of American Home Shield's home warranties are not to the benefit of the consumer at all.