American Home Shield Reviews

When I use American Home Shield, I know that they're gonna have somebody out here and I don't stress about trying to find somebody, especially with everybody being pushed back and super busy. Our AC was not cooling down at all and something inside was messed up. A+ Comfort Air & Heating had to fix it so that it could be cleaned out. They got it working pretty quick and they did really great. I would choose them again if we have the option to pick our people.

I go online and submit my claims. I’m busy these days, so I enjoy the online portion. We put a submission, and we find out the next day. And immediately, we put the submission in, and we get a contractor within no less than two days. So, it's a nice, smooth process. The dryer was making noise. It's a relatively newer one. It stopped running, then it started up again. The tech came in and said, "Yup. This is a Samsung. I'll let you know. This is what it probably is," took it apart, and showed me the damage, which I enjoy. I like to see what happened. And he showed me the damaged wheel, and then he replaced it.

The technician originally came out to do a seasonal checkup just to make sure everything was working properly. Then he noticed that we were low on Freon. He had to come back out and inject some Freon. We also told him that we had the air conditioner work a year ago and the maintenance person put in Freon as well. He said we might have a Freon leak and suggested to wait about 30 days then contact American Home Shield and have him come back out.

We had an issue with our air conditioner. Originally, we called American Home Shield and they gave us a different company. We tried calling them numerous times but they refused to answer calls and never bothered to call us back. This was the first time we ran into problems, and it wasn't necessarily the home warranty company's issue. We ended up having to go back to AHS, and we were given new company, which worked out great.

Mr. Canela Appliance Repair explained to AHS that I need a plumber and not an appliance person for my dishwasher claim. I was told that AHS will call me and do whatever they need to do but I haven't spoken to them. Before this, I had a plumbing claim with my bathroom sink broken. That took a long while, but it was okay.

I've been really pleased with American Home Shield. We've used them twice within the past several months. It's been quick, fast, and efficient. The people that have been sent to our home to look into what needed to be repaired have been professional, respectful, easygoing, and prompt. American Home Shield gives me peace of mind, especially in an older home. Also, knowing that American Home Shield so far sent out people that are reliable, it's definitely been a benefit.

I am satisfied with AHS. It has saved me money. However, it can sometimes be difficult to get in touch with a customer service rep and to dig deeper into a claim. You could be on hold waiting to talk to a rep for 20 minutes. But I've used AHS for the repair of a pool pump and multiple times on home air conditioning. One thing that I'm concerned about is that they will keep making repairs even if they know that an air conditioning unit needs to be replaced. They want to make the repair at the most cost possible to them. I understand it's a business decision. But, I have an air conditioning unit that is obsolete, that needs to be replaced. The technician even told me that they would just keep repairing it as long as they could.

When the technician came, he fixed the issue pretty quickly and all was done in an hour. The value of American Home Shield is peace of mind. I don't have any major repair yet but I'm hoping if something happens and it's major, it will go through like the way it went through the previous one.

AHS has been fantastic in the past, but I have a huge problem at the moment. We've been without water since Saturday and I'm waiting for a call from a plumber that came out. My husband has a medical condition and I can't make any of his food without having to go to a neighbor's and bring it back, which I can't do because, otherwise, it might get contaminated. So, I'm in a real fix and I'm not happy with American Home Shield right now. I tried to get through them on Saturday night and they didn't put my claim as an emergency. So, somebody didn't come out until yesterday morning.

Georgia Boy Electric came out and checked my sockets, which shot sparks out of them, out of the den, the dining room and the master bedroom. The sockets turned black. The electrician was professional and did what he was supposed to do but he was standoffish. He didn't talk when I would ask him a question. But he was just direct. When he finished, he gave me the thumbs up to let me know that he was done. I was happy that he came in and fixed it.

I started out online in filing the claim and it asked for a brief description. I liked the way it was broken down so that I could break it down into categories and then fill in more detail. That was enough to get me to the right plumber. A&S Plumbing was quick to respond and set up the appointment. The young man came within a couple of days and was considerate about wearing a mask and putting booties on. He was able to take care of my faucets and wasn't there very long. I was very happy with it.

I had my first service call with American Home Shield and I was very pleased. The contractor did an excellent job. They were on time and they fixed the issue fairly fast. They replaced the compressor. The only downside is I didn’t get any paperwork from them. I asked for it but was told to get it from American Home Shield.

The claims process was easy and when they finally got me the contractor, it went smooth.

The AC wasn't turning on and the gentleman that came from Crispy Air & Heating went up on my roof. He came down in less than 10 minutes and said that the cover of the air conditioner was off and that's why it wasn't working. He put the cover back on in that 10 minutes and I turned my air conditioner back on. He was very nice to me. He told me to call them if anything else happens within the next 30 days and they'd be happy to come out and fix it for free.

American Home Shield needs to get rid of the technician that they recently sent out because he lied to me. When he came and checked my air conditioning, he told me it didn’t need Freon, but he submitted a request with AHS to do a chemical bath. He said that AHS approved it and he was coming back that Friday. I called him that Friday and he said he couldn’t make it and that he was coming that Saturday. I called him that Saturday and he again said that he couldn’t make it. He said he was coming the following week. I called him that week and he said he’d be over at 12 o'clock. But I called him at 12 o'clock and he quit answering his phone. So AHS shouldn't send him back to my house anymore.

I had an issue where I called and I wanted to use the coupon on my file. There was a $75 fee for any repair and the rest would be under warranty. Customer service looked it up. I didn’t pay anything. But a week later, I got an email from American Home Shield telling me that my account was past due. I owe them $75 for the service fee and for me to please pay. After having more difficulty reaching someone on the automated stuff on the phone, I finally got to someone that was in the right department after three tries.

I'd rather have American Home Shield than other big companies. I'm in real estate and a lot of people will get home warranties and the ones they get are not AHS. When they call to have something covered, it's not covered most of the time. Also, with AHS, the claims process is easy. I file online and the next thing I know, I get a phone call.

The air conditioner was broken so I called Trademasters and they sent a technician on that Friday. He called me and said he wasn't sure what was wrong, but that he had tried to change the thermostat. He did a few different things then he said when he reconnected everything, it was working. My tenants were checking in on Saturday. When they got there on Saturday, they called and told me that it was 80-something degrees in the house. They were closed Saturday and Sunday so I went to Home Depot and bought two portable air conditioning units to the tune of $924.

I recommend American Home Shield to everybody. I've got three properties in Chicago, and this is how I put a handle on my maintenance. The benefit is if my boiler goes out (or something else), I'm not out of pocket 1,000 bucks in the wintertime (or in the summertime) and then these companies will charge you a surcharge because they see an opportunity to make more money.

The contractor came in. There were two guys and they went straight to the problem. The fans in the bathrooms were not working correctly. But they didn't even check out the fans. They just went to the switch and said, “Yeah, it’s the switch.” So, he replaced the switch and that was it. One fan actually came on just last week, but it went back off. So, I'm waiting on that. If it happens again, I will call him and ask him to come back out and check the fans, instead of assuming it was just the switch.

I had a claim for a plumbing issue and they sent out Discount Contractors to fix it. I was satisfied. I like AHS's overall service.

I like AHS. It was very easy to submit a claim with them. Everything went well with my recent claim.

The technician for the AC unit that wasn't working was awesome. It took them two and a half weeks to come back with parts though.

We have two bathrooms upstairs. One has the shower and the second one is a bathtub and a shower. The first leak occurred in the bathtub shower. It dumped water from the ceiling into our living room. We resealed the bathtub but it kept leaking. We stopped using that one until we could find somebody to come out and do it. We used the bathroom that does work then that one sprung a leak too and leaked through the ceiling down in front of our foyer. We gave American Home Shield a call and thank God we have them because we would have been in a horrible place. We would not have been able to afford to do this ourselves.

The AC guy was really nice. He really took care of all the issues. He was very fast. He came and met me with very short notice. So I appreciate that.

I'm very happy with the services of American Home Shield. If anything breaks down. They back me up. I've submitted claims both over the phone and online and both options are very quick. The technician was fast at doing his job and my AC was working well. Three days later, it stopped working for three days. But it started working again by itself.

Our salt cell stopped working so he had to come in and put a salt cell in. He showed up in the front door, knocked, said he would look at it. He came back and said, "Your salt cell is toast," ordered another one. He thought it would take much longer than it did, came in a week later, he had it installed within moments and was out again, so it was perfect.

American Home Shield did really well with my claim. My pool needed a part on the filter. The techs replaced it, cleaned everything up, and set new grids inside. But, I'm not getting any satisfaction whatsoever with another claim through my friend that I'm handling. My friend's dishwasher died and she called it in to AHS and paid the money. The techs came out and said they needed to order parts. That was in February and we still don't have a dishwasher. It's been the same thing over and over again with customer service. I wait it up but it never gets resolved. There’s a policy that if they don't have our stuff in within 20 days, we get a new item. At this point we're entitled to a comparable dishwasher. AHS should be reaching out to me to resolve this, not me reaching out. It shouldn't take three months to resolve the simple issue of replacing a dishwasher.

Technicians came on Friday before Memorial Day weekend. Our air had been out maybe a week and a half because we had to get an appointment. Once they came and fixed it, it was good for three or four hours then it went out. We had to wait another week and didn’t get a tech back out until after Memorial Day so it was a rough holiday weekend with no AC in our house. We couldn't call until Tuesday because it was a holiday and we got an appointment for Friday. We're okay now and the AC has been working fine. American Home Shield seems to be a great service. They do what they can do. You only pay 100 bucks to get your AC fixed. We started with American Home Shield and paid 36.99 a month. But it's 52.99 a month now.

I've had American Home Shield several times for different houses. I've tried to use them before and the claims have been denied for menial reasons, which is kind of ridiculous. But I understand that when a claim is made, claims reps and whoever else is involved have to follow the verbiage. The thing that's lacking is notification to customers of what is actually covered and not covered. When you go into the policy and try to understand that, if you don't know how to read a policy, you don't understand what's going on. The doc pages are too hard for the normal person to understand. One would think that this should be covered and he'd go ahead and pay the money upfront before even talking to anybody. Then somebody would come out and say that it's not covered. That's wrong.

My stovetop was having problems igniting so I submitted a claim with AHS. Elite Pro came out and fixed it. They did a great job.

I had to change the locks. Submitting the claim was very easy and the tech was excellent.

The claim for the water heater ended up being fine. We got a new water heater and we're all set up. For the other claim, a contractor came and fixed the garage door that wasn't opening and closing correctly. It worked for about a minute after they left then it started having problems again. We called them out again and they couldn't figure out what was wrong. We're almost thinking that we have to call another garage person, not one through American Home Shield.

I went online and requested a rekey service from American Home Shield. Someone called within a day or two and we set up an appointment. It was very easy. The tech who came was very professional and friendly. She answered any questions I had. She was in and out.

It's been very easy for me to get a reservation or put in a request online through my American Home Shield login. I made the request this morning for the downstairs unit and within a matter of seconds, I already had someone put to that case. The quality and the service have been very good. The contractors ask me the questions as to what seems to be the issue, and I tell them. They seem to go out and fix it. They let us know what the issue is and tell us to let them know if we have any other questions or if there are any other issues that come up.

The motor in the AC has died and needed to be replaced. I had to wait a week for the tech from Bast Heating & Cooling to check on it and regrettably, that part wasn't covered under the warranty. But the guy gave me a good price on it and was able to send one of his guys back that very same day to come and fix the unit. I was pleased with the results and their service.

Submitting claims is a little tedious but it was never like this. With COVID and everything, maybe things have changed. When we first bought the house, it was during COVID but the response was a lot quicker and they were upfront with everything. Now, it's gotten really delayed. For instance, with our dryer claim, the parts were like a week to 10 days to get in. Also, they shipped them without having our name on some of the parts and they got shipped somewhere else. Then, when the guy came out to fix it, he couldn't do much with the dryer but he got it working for a little bit.

The AC was leaking and the tech was very professional. He did his job and didn't have any complaints. Everything’s going well and I'm sitting in my house very cool now.

I bought a home in December and purchased American Home Shield. Six months later my ac froze over so I called them. I paid 100.00 and they dispatched a technician. The technician said the coils need to be cleaned. American Home Shield denied my claim because they said, "the repair is not due to normal wear and tear". I find this to be crazy as they pay for freon and other maintenance issues. From their response I am guessing they would prefer to pay for new coils rather than maintaining the existing coils. I am not sure...but I am not happy with American Home Shield.

I'm going to end my contract with American Home Shield this year. I am not pleased with their service at all. I called them for an air conditioner fix. The first tech that came out appeared very unskilled. The majority of the time when someone comes out, they knock on the door when they're coming in and out and things like that. But there was no communication to me. Then, he told me that the unit needed Freon and that it was $115 per pound and I needed to pay him $315. But he later said I needed four pounds because he had put the nitroglycerin to test the leak and he needed to refill the whole thing. I told him that seemed expensive and he said he needed me to hurry up because he was busy and he had other clients he needed to see. I told him he could go ahead and leave because that's expensive to me and when I googled how much it costs for Freon, the most that cost them is $80.

A couple of years ago. I wanted to cancel my $100 payment to American Home Shield and I was put on hold from 45 minutes to an hour. Nobody ever picked up. I had asked to speak to a supervisor and I ended up hanging up. My wife who used to work in customer service told me that's what they do. They put customers on hold until they wear them out.

With my recent claim with AHS, the leaking stopped which is good. What could have done better was if the tech could have done it the same day ’cause he had to come back the next day. We provided him what was going on and what the issue was. From what I understood, once I gave the signs and symptoms, they would come prepared with what they need. I was assuming they were gonna fix it the same day. But that left us a night without water ’cause he had to turn off the water source. But they were professional and very communicative. They also didn’t leave a mess. AHS has been professional too. But when you try to file a claim online with AHS, it doesn’t seem very specific. Things like the categories when you make a claim are pretty general. They should make their online claim more user-friendly.

I've been referring a lot of customers and letting them know about American Home Shield. Recently, a tech came to check the AC unit. It was freezing up on the coil. He put freon in it and it's been working pretty good. He also let me know what we need to do and make sure that the filter is clean and changed every month.

We had two things we needed to be looked at. They were both done promptly and were fixed. One was our dryer that was a little older. It was 2013. A tech came out, took a look at it, and determined that the problem was the motherboard. He ordered the part and a week later, he came back. He put in the part and said that he was surprised the part was even available. I figured that American Home Shield would probably just order a new dryer but the tech fixed it and it works great. I told a couple of people about American Home Shield like my son who lives in a two-year-old house now. Our neighbor across from us is having an issue and I told her to check out the home warranty. It was legit and it works.

A home warranty company is a single roof under which they've got experts from so many skills. It will be a very big advantage for us to go through such a program because we don't have to keep checking who is good and what are their credentials. It's all properly vetted by American Home Shield and that's the reason why we chose them. I recently had a smoke detector issue and a technician checked the problem and replaced it.

If you own a home, get American Home Shield. It’s not expensive, ‘cause you’re gonna spend more than that if your AC goes out. Recently, the techs fixed the problem. The AC is running on tip-top shape. I enjoy it. They did a really good job.

Lisa, the tech, did a fantastic job. She was on time and she was very personable. I was very pleased with her.

I've had service with American Home Shield four times and every time has been great. When I call a representative, she responds immediately to find the person that I need and scheduling people from wherever they are to take care of things. For a recent claim I had, the tech didn't quite get things right the first time around. He put a part in and it didn't work. The second time he came, he put a different part in and that worked like a charm. I felt very comfortable with the tech. He was very knowledgeable and nice. The overall service is excellent.

T & J Investment came out for an electrical issue and they ordered a part. They were supposed to come back but they did not show up. Then, they rescheduled for 7th July without notifying us. We've been without usage of the microwave for a month. Yesterday, I tried to get in contact with a T & J representative and came to no resolution. I just have to wait until 7th July.

American Home Shield is great. They send very experienced people to my house every time I need some fix. Everybody is professional with their job, even customer service. Recently, my garage opener wouldn't open the garage and the tech from Cain Home Repair who was sent out did an excellent job. He's good at what he does. I will call him back anytime.

A fan motor on my outdoor air conditioning unit froze. I submitted a claim and the experience was quick, prompt, and timely. Also, the contractor that came out was quality and professional. They resolved the issue that day.

When my AC kicked on, it was making noise in the unit itself. The tech looked at it and said all it needed was a small part. However, it still didn't work. He did some more research and came back out and said there was a loose wire on the inside of the furnace unit that connected the furnace to the AC. It didn't take him five minutes after he found it.

We called AHS and got our whole house rekeyed. We also had a washing machine go out and got that replaced. Then, our AC wasn't working, so the guy got there. He said it wasn't sided up right when they installed it and it wasn't even wired. So far, paying the 100 bucks and having people come out has been working great for us. The techs who came out have been really good, too. But there had been a couple times where we've tried to change dates and it didn’t seem like it got put in the system. There were little bits of lapses in scheduling and contact, but nothing I’d really complain about and they were always resolved.

My refrigerator stopped working as well as my freezer. Neither one would get cold. I told American Home Shield that about that and they scheduled Atomic Tech to come out. They came, were friendly, and kept their mask on when they were in my house, which I appreciated. They kept up with me with a text message. They said to give the refrigerator a few days to see if it would cool down. They needed to replace some kind of temperature sensor. They did that but it didn't work. Atomic Tech came back again. They said that the compressor was bad and that they would have to talk to American Home Shield to see if they wanted to repair it. About a week later, I got an email from American Home Shield saying they were not going to repair the refrigerator and they were gonna set me up for a new one. But the only refrigerator they had available that would have been free wasn't available so I opted to get a more expensive refrigerator.

My kitchen sink drain was stopped up and water wasn't draining. A tech came and took care of it. American Home Shield was fine. Just reach out to them before you reach out to a contractor or somebody else.

They can't get parts for our fridge and American Home Shield just said, “Go buy a new fridge.” We're gonna have to do that but the space is limited so trying to find one that will fit is like pulling teeth. But having a home warranty, I don't have to worry about anything. If something breaks, I call American Home Shield and it’s taken care of.

When I filed a claim, they told me that the contractor couldn't get here until Monday. Then, I called the contractor and I got the tech here in two hours. That part is not okay. But beyond that, I'm quite happy with the services and the products. I'm a Realtor and I sell AHS to all of my clients.

Everyonelovesair, the first company that was sent out, contacted on May the 27th for repair. We called back American Home Shield and told them that nothing had been corrected in the 10 days prior and we wanted a secondary company to come out. US Air was assigned and they came out the following day, on a Saturday. They replaced the fan motor and everything was back up to speed and fine after that.

I needed a service for active water in the sink. I've tried every product and I didn't know where to go into the plumbing, instead of getting on the roof. AHS sent out a tech and he snaked it. He did a good job and he was the best plumber I've ever seen. He was personable, knowledgeable and quick. He listened to me, too. He could cut me off a half dozen times, but he didn't. And he explained that he really couldn't get up on those tracks on the road. He said they were not allowed to do that and it made sense. It didn't get closer to the problem anyway. I thought about snaking it there and I would have broken the pipe.

I had a home for 10 years and I had American Home Shield on it. I was happy with them so when I got a new house, I kept the home warranty and transferred it to the new house. The claim process is pretty simple and you do everything on the website. Even if you don't remember your contract number, there are other ways to find it. You pick what the issue is and submit it. Pay the service charge and just wait for a phone call.

We've used American Home Shield a couple of times. The biggest issue that we had was for a dishwasher. Parts were not available and we were without a dishwasher for two and a half months. But that was not AHS's fault. They ended up replacing the dishwasher which I appreciated. Recently, My Whirlpool Duet dryer would not come on. The tech had to order a part.

When I submit claims, I go online and it's very easy. Also, the service is good. I had claims for the microwave and the washer and I got a brand new washer.

Air Magic came to do the air condition’s check-up every year and it was excellent dealing with the tech. When you call American Home Shield, they’re timely. They hook you up with a company that would call you back. They are reliable, responds quickly and they give you good connection with other companies with good service.

I've been a loyal customer for years. My problem is that American Home Shield keeps going up in cost. It's $77 a month for me to be a part of AHS plus $70 for the service fee when I have a contractor come out. I pay that upfront. I'm hoping that they can somehow bring my monthly fee down. Other than that, if I have a problem with a contractor, they would tell me what they were going to do - whether they're going to contact a contractor or if I suggested that I would like to talk to their supervisor, they would tell me that the supervisor would call me within a certain amount of days.

When my garbage disposal wasn’t working, American Home Shield was sending me somebody from Cypress and I asked them if they have somebody around in my area. The claim was completed but I had to wait four days for somebody to come from another way.

Submitting a claim is not difficult. But when you do have to talk to somebody at HSA, it can be a little difficult. Every time I've called and had to speak with somebody, they were foreign and had an accent. I'm not a hater but it's tough to understand them a lot of times. I have a claim for my AC and so far, they still haven't fixed the problem. Budget came out and when my wife had asked a question, they were very short and said, "We want to get out of here." It rubbed us the wrong way. Then HSA set us up with another company and they will come out tomorrow.

We had Dan company to rekey the front and back doors, and the door going to garage. I called the American Home Shield staff and then they said they have an appointment with the Dan's company to go to my house for rekey. They are professional to do that. It was a very smooth process to me.

My garbage disposal wasn't grinding and spinning. American Home Shield's website guided me through the process of identifying what the problem was and I set up the appointment. I submitted the claim on Monday and Sewer Medic came out on Friday. The tech was able to quickly fix it. I asked him what happened and he told me and also told me how I can fix it in the future.

American Home Shield worked promptly and the company that they sent for our AC claim, ACI Northwest, arrived and showed up when they scheduled an appointment. The tech showed what we were doing wrong and taught us how to use it correctly. It's been pretty smooth and pretty good so far.

I had a water leak behind my refrigerator. A plastic hose that holds that water that goes into the ice maker was broken. The company that first came out the first two times the issue happened fixed it once but it happened again in a couple of weeks. They fixed it again and it happened again. AHS has to find someone else to repair these issues. Some contractors don't do a good job. I asked for another company to come and do the job. They did a pretty decent job.

I've used American Home Shield for a number of things, like for the AC. Also, I've had leaks in my kitchen sinks and in my bathroom. In my master bath, the fan in the bathroom went out. We call AHS and let them know what's going on with the problem. They say, "Okay. We're going to contact so and so for you." And then whoever they contact, those people contact us. Sometimes the people don't call soon enough for us. They call within 24 hours and so. But sometimes we're so impatient, then I would be like, "Well, let me just call them." But AHS is right on it as soon as we call. And you can get them every time, they set up everything for you, and they send the people out. It's great. We love it. We liked the recent tech. My husband mainly was here for that. And then when I got home, everything was fine. We've told a lot of family members and friends that they should get American Home Shield.

We came back from vacation a month and a half ago and all of a sudden the refrigerator wasn't on. The contractor came out and fixed it. Then, about two weeks later, it did the same thing. The tech fixed something else and it’s working now. And it only cost me 100 bucks to get the refrigerator fixed. AHS has been great.

I like AHS's cost. But your air conditioning goes out and they only pay for three pounds of Freon. I had an AC problem and they ended up charging me an exorbitant amount of money for Freon. Also, there were times where it's taken forever to get through to them and then you got transferred from one department to the next.

I had a claim where one of the dampers was not opening. The tech didn't change anything out. He just opened it and left it open. I also had water damage and that took over a week. A plumber came out, shut the water off under the dishwasher that was leaking, and now he said I needed to pay again to get an appliance person out. I started off with it being a dishwasher claim. They can't tell and I can't tell either, so I don’t want to keep paying the $75 if I have to guess what’s wrong. The frustrating part is the people. When they call back on a claim, they have limited English. Sometimes they have a prescribed script and sometimes it doesn't head in the right direction. But I'm still glad I have AHS. They're normally really good and responsive.

I'm pretty happy with American Home Shield. Recently, the compressor went out on the refrigerator. The technician who came was nice. However, LG didn't send him anything and he couldn't do anything on it. He had to come back once LG sent him the part and fixed it in an hour or so.

I have six policies with AHS and their claims process is okay. I don't have to look for a technician. Before I had AHS, I was always searching for a technician who is doing a good job, on time and reasonable. Now, I don't have to worry about it anymore. If something happens, I just put in the work order and somebody will be out. I'm satisfied with the technicians but it would be nice if I didn't always have a different one when I have issues, especially in the same area like with plumbing. I have a lot of issues with plumbing and always getting a different plumber is difficult when you're trying to communicate because you have to explain to people over what you're doing. Also, I had an AC unit serviced and I had to pay for freon. That wasn't covered with the service. Another thing is their customer service providers are in another country. It makes it sometimes very difficult to communicate.

American Home Shield helps me out. Every time something breaks, they fix it, replace it, or do whatever they need to do. I've had the service for several years and I've used it for several things like the water heater and washer. One contractor I had was Sears and they were far better than the other one American Home Shield used to send. They used to send a guy that came in and looked at my refrigerator to repair it. He said it was running good and charged me money.

I'm pleased with American Home Shield in some aspects, and some, I’m not. I had a service call put out in January regarding a microwave and this was the second or third time that it was the same issue with it. We paid the service fee. The contractor came out and fixed it. Within 60 days, the microwave stopped working again. I called and spoke to a representative at that time who was in the Philippines and explained the situation. He told me he would waive the service fee because it was within a short period of time. About a week later, I never received a call. AHS told me that the rep couldn't have said that. He wasn't authorized to do it. I explained that it was done. They were sorry for the inconvenience and that they would contact the person who did the repair and they would determine if it needed a replacement.

The website of AHS was nice and easy to use. I submitted a claim when the water filtration system on our fridge wasn't working. We really liked Appliance Express. They explained what the problem was and what they were going to have to do to fix it. It works now. I would recommend AHS.

I had a claim for the wall opener of my garage door. A guy came in and said that this was a different size and that we needed to pay. I told him I wanted the same type and didn't want to pay if he didn't have it. I told him to go grab it and bring it back. He just installed another one. It's not the exact same type but he didn’t charge me for it. The job is done and the garage door is working pretty well. American Home Shield had a quick claim process. I'm happy with that.

The microwave was not working. If you had a glass of cold water and you put it in there for two minutes, when you took it out, it was still cold. I called the American Home Shield number, picked the menu that best suit me and told them the problem. I got a message saying who American Home Shield was sending out. That company called and told me when they were coming. Luckily, they were able to come on Memorial Day and I was here then. The tech called me up but I missed his call and I called him back. He said he was still coming. He came out to me quick and was very professional. He tested the microwave. He put water in there, waited two minutes and confirmed it was not working. I had given him the serial number and the model number so he had all the parts he thought he might need for it. They were the ones that he needed and he replaced them. Now it works. There was also a follow-up from both American Home Shield and the company that came out.

It was easy to submit the claim for the air conditioner. I was a little bothered that it was gonna take about three or so days before the contractor could get out. But then, I called American Home Shield back to express concern, and I finally heard from somebody from Mike's Clean Air later that night and they were out around midday the next day. The technicians were very nice. They told me everything they were doing. One of the technicians told me that there was a leak in it. So they fixed something and it was supposed to stop the leaking. He said the antifreeze was a little low, so he put a little of it after he fixed the leak. Everything went well.

I've had AHS for many years. I really appreciated that I could pick out what I wanted to be covered. That was the reason I went with American Home Shield. I wish that I had the flexibility to choose my repairman though. But my recent claim all went well. They couldn't fix it on their first visit out, but that was because they didn't have the part. They ordered the part for us. The part came in really fast. If I had any complaint at all, it was that I had to wait two weeks for a return trip. I wish that would have been faster. But the servicemen were very nice. They did their job and left.

I requested service for an AC tune-up and AHS was prompt and quick to get somebody suggested. Also, the guy got out here when they said and he was pleasant and very honest. It was pretty good.

Every time I have a call, everything went well. When I call Home Shield and make my complaint, they'll say someone is gonna contact me, and normally, whoever's going to do the work does contact me. I have no complaints with the people that they send out to go do the job. Home Shield also followed up and kept us in contact when a part didn't come in and when it came in, they would give us a time that they were going to fix it.

Every one of the contractors has been very nice. When the freezer quit working, the technician cleaned it all up and made everything perfect the first time he came out. However, I don't think American Home Shield looks for the quickest deployment. They just look for whoever will take it. The first time, the appointment was eight days out. But I called them and they got me someone in the next day.

When we put the service call in, it was kind of towards late in the evening. We did get a response back of a time that someone would show up and they were here pretty much right on time. The tech was professional, very knowledgeable about what was wrong with the unit and fixed it right away. I was very happy with the service. It was awesome.

There were some noises going on with our air conditioner. It was cutting on and off. We called American Home Shield for service. This was the third time I used the warranty and customer service answered fairly quickly. They gave me the information that I needed and the follow-up was excellent. When I called back because I hadn't heard from them, it turned out they had called my home number. I was looking for them to call me back on my cell. Once we determined that, they sent me an email.

I was able to put the claim in to American Home Shield and was provided a service tech as soon as I got off the phone. They emailed me and texted me the information. The company called me and let me know what date I’d be available. The service techs put on the shoe sock to keep them from dirtying up the area. Everything was done professionally. I was very satisfied and happy with the way they provided the service.

When I bought the washing machine, I put a five-year warranty on it through Home Depot. I used that insurance. But it took over two months and two weeks to get somebody out here. On the other hand, American Home Shield sent a contractor out here faster, who then did a good job. My house was more of a challenge to the tech because it was built in the ‘50s. They built them different back then. And I had some plumbing issues. That was why I was worried about it the whole time, getting them out here to work on the plumbing. They had to go hunt for some **.

The tech was excellent. I just told him that when I would plug something in, like a vacuum, the motor would get hot and it would shut off. He figured it out and changed four of the outlets in that same area. It's hard when there are electricals to try and trace the issue but he did it pretty fast. When I first moved to Delaware, I didn't know any electricians or appliance people. American Home Shield has a list of them and they send them out. I wanted quality people coming into my home. That's one major advantage with AHS. I don't have to go searching.

I've had a whole host of things go wrong recently. One was my washing machine. It was imbalanced so the cycle was shutting down. On 5/19, my service provider was All Valley Appliance Heating & AC. When their guy came out, he told me what the problem was and what was covered. He said, “This is normal wear and tear, nothing unusual. We'll order the parts.” I then got a call from American Home Shield and they said it was not covered and gave me the reasons why. That was unacceptable and I wanted another group. They then assigned the service provider Foster's Appliances. And they were excellent.

It's all been good with AHS. I've never been denied anything. I've had two claims, one for a refrigerator and one for an AC.

It’ll be nice if American Home Shield's website had general questions, like what do you do if you're missing power or if an outlet doesn't work, they could provide little tips and tricks for that. For my recent claim, I didn't have power to my outlet on one side of the house and I didn't know I had two GFIs. I knew I had one, but it was located in the basement. And I wouldn't have thought to look down there to find it and just press the button. In the end, pushing the GFI button solved majority of my problems.

The tech came earlier than expected and troubleshot really quickly. He got to the heart of the problem and fixed it. He made sure all of my stuff was put back better than it was when he found it.

I always recommend American Home Shield. The only problem is with all that money I put into them since I’ve had them, I shouldn't have to come out of my pocket to buy parts. There are certain parts that they don’t cover and that’s the only part that I question. Other than that, they do their job and it's good to have. I don't have to be scrounging around for somebody to fix when something breaks. My hot water heater had a crack in it and it was leaking water and the tech that came out, Preston, was good. He did a wonderful job and it didn’t take him any time to do it.

The techs were knowledgeable about the issue and good at explaining it to me so that I understood it. They provided good service and they were very professional. I was surprised because I didn't think the issue I had would be one of the selections online. However, our prices have gone up the past couple of years. Also last year, we had a claim that did not go well with our stove. I've been meaning to shop for other home warranty companies.

The process with AHS has been working good for me. Recently, the AC unit was needing freon. A technician filled it and everything worked well. They made two different visits but it got completed.

I had an issue with my stove and I needed to get it repaired. AHS sent out a technician and he was good. They had to get an approval from American Home Shield and he'll be back out there to finish the repair. Overall, AHS is a good warranty to have. They cover a lot of things for a decent price.

Ally Plumbing came out and fixed a pipe that had a hole in it. That was all great. I have another claim for my faucet and bathtub that are leaking. The valve under the sink where you turn the hot water and cold water on and off is leaking so it is damaging my vanity. I've been trying to get AHS to assign somebody to the claim and they did. Three different times, they assigned the same person and it was NW Sundance Services. They never came out nor did they call back.

There was something wrong with the air conditioner and Epic Air Heating and Cooling fixed it. There was a clog and the tech cleaned it out and did an inspection.

Omega Force Appliance came to repair the icemaker for my fridge and it was completed on time. They did it one day. It was a good experience. Also, the response from AHS has improved a lot since I first got it. I'm getting much quicker response now than before.

American Home Shield had a special for an AC service. It was an AC check-up for $79. I booked that, and then never heard anything back. A week later, I booked it again, and then the same thing. Nothing happened. Those transactions got cancelled. I didn't get anything back regarding any cancelation. So, I assumed that that special wasn't going on even though there was a flyer on the website. After that, I just booked for a service to have my AC unit checked up, and that was when I got an appointment set for that. So, I was disappointed about that. Finally, after that third time, everything got checked up.

My kitchen island flooded. Pruitt's Plumbing did diagnostics and found that the water was leaking from the washing machine. The tech got in contact with people who clean up water and break everything down and they cleared out everything. I've been happy with the service.

I've been pretty pleased with American Home Shield. Recently, a contractor helped out with a couple of issues. They fixed the sprayer in my kitchen area and the pullout thing in the master bathroom. In the guest bathroom, the toilet wasn't flushing properly and they fixed that too. They also told me there are some other areas that I need to fix. The tech was nice. I had wanted him to wear a mask and he did.

We requested service for an AC tune-up but when the tech from Frog Pro came out, the AC was completely frozen and they weren't able to do anything. He told me to call American Home Shield and have them change the ticket from the AC tune-up to a service ticket. But when I called American Home Shield, the representative that I talked to said that it couldn't be done. I was charged for an AC tune-up and a service ticket. But Frog Pro was great. The AC unit froze back up this week and they came right back out when we called them.

I'm satisfied with American Home Shield. Every time I've called, my issues have been resolved. When I call back, they answer my questions. They tell me where everything's at, even when the vendor themselves don't answer calls or reply. My concerns are listened to. I've had a bad experience with one of the service providers and I called back and asked, "Can we please not work with them again on my house?” They said they'd make a note of that.

My washing machine was broken and the water would not drain out of the basement properly. Also, when I would turn on the standpipe, the water would just sit there. A technician from GE Appliances came out. He called me to let me know he was on his way and when he came, he had on his mask and everything. He advised me of everything he was gonna be doing and he did it. It was super quick. It was a pump issue and he replaced the pump. He cleaned up after himself and I was happy with the service. I am thankful that I have American Home Shield because it could have been quite costly for me to repair or replace my washing machine. The fact that I have it brings me some peace of mind and I am gonna continue my relationship with them.

AHS is a great service. I like it. I've used it 12 times in the last 10 years. I submit everything online now and it seems to make it a little bit easier. They send me a text telling me who's gonna come out to fix what and that works out better. It's more efficient. However, when I first got American Home Shield, it was $40 for them to come out, but now, it's 75. But they include more coverage now.

The claim for the pool equipment was kind of a fiasco. It was a pool heater that people came out for and tried to fix but went back and forth and back and forth. It took a long time and the guy was rude. We had to call the realtor and the realtor had to call American Home Shield's main person. She got American Home Shield's office involved and it finally got taken care of. But we were very happy with the last guy that did come out. He replaced the seal around the refrigerator. He had to order the part which took two weeks but he was quick and nice. We were at the point where we were almost not going to call American Home Shield because we thought we were going to have another experience like we did the first time. But we're satisfied now and we'd call back.

We've used AHS several times and whatever the issue is, the repairman calls. My AC wasn't blowing out cold air and the tech added Freon. AHS is great. I've recommended it to my sister who bought a house and she signed up.

My pool heater was not working, and the tech diagnosed it and fixed it. He replaced a temperature sensor. I was very pleased.

The warranty is a little pricey, but at least I know that if something happens, they would take care of me. We use it almost yearly on the air conditioner. AHS has been really good about that. Also, they've fixed my furnace a couple of times and the hot water heater too. Scott Heating and Air recently came out for the AC and the guy was very professional. He asked us if we wanted him to wear a mask and we've been fully vaccinated so we said no. He did the work and it took 30 minutes at the most. Also, he told us what we could do to get the situation remedied ourselves but I don't want to play with the power that he said to unplug, then do something, and plug it back in. As long as I have somebody that can come out, I'm gonna continue to use them.

I had issues with the microwave, the dryer and the dishwasher. There was a communication issue where the contractor said they were coming out and showed up, but they didn't call ahead, and then they just left. The guy had to get rescheduled and it was fine. But the dishwasher was deemed not to be covered. AHS could have better communication and tell me why it was not covered. Also the communication is not good on how to collect reimbursements. They’ll shoot you an email and that's about it.

My wife called American Home Shield for a furnace claim and they said they would send out the contractor on a Monday, which was a holiday. I thought it was pretty surprising. They sent out Express Heating and Cooling really quick. The tech got in there and did the stuff. He said the issue was from carbon buildup. My wife was there during the repair and she was really happy with whatever they had to do. The only time we had a problem was when a contractor who came out for the leaking bathtub said the service was done but he never did anything. We called American Home Shield back and they sent somebody else. The second tech who came out fixed the problem in 10 minutes.

Everything was good with our recent claim experience with AHS. The techs addressed the problem correctly and it's working fine now. They replaced the pump of the washer.

When we had the locks changed in our new home, we got somebody out very quickly and they got it 100% resolved in two hours.

The last person I had out was knowledgeable about the pool equipment. But I'm not happy about my last bill that I just got now. It's up again. Every year American Home Shield keeps going up and up on me. So I am going to start shopping around. Also, I go back into my files and I have 25 times that contractors have come out to fix the air conditioner and they should have deemed it non-repairable. So I had to go out and purchase a new air conditioner for the house. But the service is beneficial because if something goes wrong, I can call and have it fixed.

In case some expenses come up, AHS is a godsend to have. My air conditioning unit failed a couple of years ago and I called up American Home Shield. The techs came out and fixed it for 75 bucks. I had a leaky faucet recently and the tech that came out did a good job.

The whole experience with American Home Shield has been wonderful in the times that I've had to use them. The people come out within a day. Usually, it's before a day has been gone by. They fix it the same day. And last time the guys were out here, it was about the same thing that had broken a month before. I didn't even have to pay the $100 that time. They just came out, fixed it and left. AHS has given me a sense of not being nervous over things breaking anymore because I am on a fixed budget. I only get social security. If I have my air conditioner go out and I cannot live without my air conditioner, that would be way too much money for me to spend. I would have to learn to live without it. Look into getting AHS.

I did the claim over the phone and the girl was helpful. We had a little communication issue, but we got through it. Then they got back with us promptly, which was really good. The technician that they sent out was very friendly. However, that was the end of the good part. The issue was not resolved and nobody seemed to really care that it wasn't resolved. They told us that we could get a second opinion. But if they agreed with the first, then it would cost us $100. So I'm still without an over the sink light and several plugs, an outdoor light, and some security cameras. At this point in time, if I were to have to look up some type of service, as far as some type of Home Shield type thing, I would look for another company. That's unfortunate because I know people that have Home Shield and I've had it before, but this has been a very bad experience.

I had a clog that was about 75 feet into the pipe. The young man that cleared it did a good job staying diligent because I was thinking something more was going on, but he finally got it cleared. He was very protective of the environment. He made sure he had shoe covers on and he rinsed off his tools and everything before he rolled them through the house.

When something goes wrong in the house, like a washing machine or a refrigerator, American Home Shield has two or three different companies that come out to make sure that it's not working before they can give you the money for the appliance, half of it. You got to pay the other half. If your appliance doesn't work anymore and if they're going to get you another one, you have to go out there and get it yourself. They tell you how much they're going to give you. You go and purchase it then send your invoice and email them back but they don't follow up on it. You have to stay up on them in order for them to do what they need to do.

When I submit my service request online, AHS assigns someone very quickly. They've only had one problem when someone didn't respond right away but then they assigned someone else really quickly. American Plumbing was great. They worked with us in a really timely matter and they went to bat for us when we had trouble getting a water heater and American Home Shield expected us to pay. I paid my $100 deductible but in order to expedite the water heater, I had to pay an extra 132 which did not make me happy. But, I would have paid 500 to get hot water.

We found water on the basement floor of my house where my mother lives. When the plumber came, he checked all the pipes. The problem wound up being the washer. Since it was an appliance issue and we're one of American Home Shield's contractors we fixed it. We deal with a lot of home warranties and we like AHS as they seem to be the fairest of them. Getting in contact with them has improved as well. A lot is done online now so that makes it easier. With some home warranty companies, the only thing they do is try to get out of fixing it or taking care of their customer. We recommend AHS. They're the easiest to deal with and they take care of their customers a lot better than other warranties do. That's why I bought the policy for my own house. I could have bought it through Choice or any of the other companies, but I went to American Home Shield from our experience working with them.

everything was fixed right.

American Home Shield has been awesome and I appreciate them. When things have broken down, they have been able to help us fix them even when they're minor or even major problems. It's very advantageous. They are really good about getting our needs to the correct people and they're very good about fixing things. It was our washer, our outlet and one other thing, and it was all very well done and timely. No one made or left a mess. Everyone cleaned up after themselves. Many of them also wore booties and if they didn't wear a mask, they informed me they were fully vaccinated. I'm very satisfied with my experience. I have recommended them to both my sister and my brother. We're both new homeowners.

The contractor wasn't able to come out for a full six days. I called on a Monday and they couldn't come out until a Saturday or it might have even been longer than that. That would have been concerning and when I called, I had to do it through an automated service. I wasn't able to go into detail. I was okay with that because there wasn't anything wrong with the air and I just scheduled a tune-up. But you would think that somebody would have wanted to gather more information because had that been an emergency or a 911 situation, if I didn't have air, I didn't have an opportunity to talk to anybody. Maybe I would have been able to push through to go get a person live. I didn't have to do that so I didn't but I was a little taken aback by that.

The condensate overflow was plugged up, so it was leaking water. The contractor came out pretty promptly and fixed it. They cleaned everything out inside. They sent a good, competent guy. Then I recently had them come in to do a check-up on both of the air conditioning units we have and they did well on those. One of the fellows thought that there was maybe a leak. So he put a leak tester on it and then another guy came back in a couple days to see whether they were leaking or not, and they were not. So they did a good job. They’re pretty old units, so I was real happy that we're still in business for the summer.

My tenant called AHS because she thought that the AC wasn’t cool enough. The tech came out and she paid him the $75 copay. He checked everything out, and everything was functioning. I would trust that what he assessed was accurate. AHS is pretty good. The customer service reps do a fairly good job. Sometimes, the contractor comes out right away, but sometimes it could take longer.

The techs took care of the problem but the way they went about it leaves a lot to be desired. American Home Shield pays them so much money to do the repair, and Big Orange attacks on a lot of other stuff that's not covered. They kept saying that by codes, I have to have this and that, which was almost $700 worth of extra stuff. And I was stuck, because I had no hot water. They put in a 29-gallon tank and the receipt said 30-gallon tank. And that’s a big difference. I spoke to another plumber who doesn't work with American Home Shield and he said that all techs do that and it’s because they don't get paid enough from American Home Shield to do these repairs. Big Orange took a long time, too. It took me a week to get a hot water heater put in and they kept blaming American Home Shield, that they couldn't get the approval right away.

I had a Samsung dryer. A heating element went out on it and this is the second time it happened. The first time it went out, I wasn't with American Home Shield. Shortly after, I signed on with them and they jumped right on it. Sears was the contractor and they kept me in contact and let me know if there were any changes in my appointment. They got me scheduled, came on time, and took care of the problem. Everything's working fine now.

American Home Shield did very well and I was very pleased. My dishwasher was not draining everything out right. The tech told me it was not repairable. He said it was various things that were wrong with it, and so that's why I had to get another one. Getting the replacement was easy. I've heard various stories about some of the warranties so I was glad that that was able to get a replacement and AHS lived up to their word. I told AHS when I first got them that I didn't want any surprises and that I was depending on them because their warranty is expensive. I told them that I will pay more than what I would pay other warranties if they do what they say. Things worked out fine this time.

The person that comes and cleans my house said that maybe there was a leak. The next day, I was away and the house started to warm again. Then I called Home Shield and they sent somebody out. The guy did everything. The next night, it’s gone again. Then the house was hot again. This time, it was the motor. We kept hearing that squeaking noise. It won't go and the house was in the 90s. It was like killing us. It was going on and on. The young man even showed me. He said, “Look, you got enough Freon. I think it's that one wire that was there.” First, they thought it was the capacitor. Then it worked for about two days. Then I had to call back again. In the end, it was the motor.

I called in a claim about a water leak in my house. United Air Temp was assigned the claim. When they called me, they told me they will come out three days later. I explained that it was water leaking in my home and they said it was not deemed a priority ticket. I called American Home Shield back and said, “I don't know where the water is. I don't know where all it is exposed to, where the water is infiltrating in my home. I need someone to come out,” and was told it was not an emergency. I was extremely disappointed in that service.

I'm very pleased with AHS. They are good at what they do. I've never had any problems with them. Recently, I had a claim. They texted me any information about when the tech was coming. The tech was very knowledgeable and was in and out. He checked the unit, the coolant and he told me everything was good.

The tech had everything he needed on the truck to fix it the dishwasher that stopped working so it was repaired in the same visit. The contractors are pretty prompt with following up. I like that. I had a issue a few years ago where American Home Shield didn't help me and I ended up dropping the service then I came back. They could ask more questions about simple things instead of just taking $100 and have somebody come out to do something so simple. There have been a couple of times where I have put in a claim, one was for the garage then the other one was for electrical and I paid $100 both times. The technician came out, pushed the button and everything got restored. It was a tripped wire. I was out $200 and in two minutes, the technician fixed the issue and was gone. American Home Shield could also have helpful tips section to help people troubleshoot some issues they may have instead of submitting a claim. Or if it was a small issue, there could be a possible refund of not the whole thing but something.

A gentleman came out to fix something in the air conditioner. It was leaking on the floor and doing all kinds of weird things. He did a very thorough job the first time he came and fixed the problem. He didn’t have to come back. He said it was backed up and that was why it was leaking in the house. AHS has been wonderful so far. They were very easy to sign up with and they have very reasonable prices to cover all of the things that we needed. More than just our house, we have a pool and other areas that we needed covered. So, I'm very pleased with that. It was also easy to make the claim and the person showed up very quickly.

We did a claim to American Home Shield for the toilet. The plumbing fixture was not attached on one side to the floor. Apparently, when the toilet was installed, the ones who did it overtightened the screw and snapped the screw. So every time you sat on the toilet, it moved. The guy that came over was great. He was very informative, professional and was in and out. He knew exactly what to do. He did it and he was gone. Before he came, if we would get up in the middle of the night to use the restroom, it was a little less worrisome. Now, there's no more rocking broncos.

I had some radiators that were badly leaking and all the water was coming out of the pipe. The pipe somehow was disconnected from the radiator and it kept happening to different radiators. I went online to open a ticket and they called within a few hours. Dempsey Oil came once to fix it very efficiently.

I had two things going on at the same time. One was a shower dripping and one was a faucet leaking at the handle. The tech who did the shower had also come out for that the first time. Had he done the first time what he ended up doing the second time, he wouldn't have had to come out the second time. He didn't catch it the first time. The first time, he came out just for the shower, and then the second time, I had him come for the shower and the kitchen sink. It didn't cost me any extra because I had him come out twice.

The techs who came identified what the issue was. They repaired the broken door lock on the washing machine, and removed the piece that had spun into the machine. It broke off and it went inside. They opened up, took that off, repaired it, put on new latch and then they advised me about the dryer and what it needed was to have the vent cleaned.

The technician had to order a part for the washer. The part came in pretty fast and he came back and put the part on. It was done nicely. He was very friendly and polite. Everything went very well. The overall claim process was pretty good. Once, I got a lazy technician who didn’t want to do the work. There was another one who didn't fix the faucet the way it should have been fixed. The faucet wasn’t long enough, so he didn’t replace it with the exact part that would have fit like it should have, which he should have came back to do. But when I called and asked for another person, AHS sent the same person out. Then they finally sent a different person and that person did the same thing. So it wasn’t satisfactory for me. The faucet is working okay. But if it ever breaks, I'll have water everywhere. There’s a gap in between where the tub ends and the faucet begins. It's about one inch that’s filled in with silicone.

For some of the services we had in the past with AHS, we had to get back five times to make sure what the service was provided versus when he came here and then when he went back and reported to AHS. So, that was not matching. We also had to call nine times because they messed up with our account. I have two properties. But with the continual effort from our side, it got resolved. But, with the last claim for the AC one, the experience was good. The tech did a good job.

I used American Home Shield for the dishwasher, icemaker on the refrigerator and the dryer, and they did exactly what they said they'd do. The techs showed up on time, they fixed the stuff they could fix and they replaced the stuff they couldn't. The guy who came from Sears for the dryer was super nice. They had to order some parts, then showed up right when he said they would, fixed it and cleaned up after himself. He did a good job. The dryer's still working. As far as submitting the claim, I did it on the computer. It wasn't bad after I did it the first time, and I got responses pretty quickly. It's better than being put on hold on the telephones.

American Home Shield is the easiest to work with. We had just moved in and our air conditioning wouldn't come on. A contractor came out and diagnosed it quickly. It was a circuit board that was bad so they ordered the part. The part came in even faster than we thought it would and they got us fixed up.

My thermostat was really messed up because it's really old. It didn't cut off. Whenever it was working, you could have it on auto, have it on the set temperature, and it will still keep running that was why I had to turn it off by the breaker box. I called American Home Shield for it and it was wonderful with the contractor, Comfort First Heating & Cooling. They got in contact with me within a shorter period of time. They worked with me with my work schedule. One thing I liked about them too was they always updated me about what was going on. They did the thermostat and it did work for a day. But the same problem occurred where the outside or the inside wasn't coming on so they came back out and fixed it quickly.

It was easy submitting a claim with AHS. The tech that came out was great.

The AC started acting up on a Friday. We could hear the motor running but then it would stop. One day, I went up there and checked. I noticed the fan was not turning. I came back inside and told my wife. She said to turn it off so we did. I didn't want anything to happen like smoking. My wife looked it up on the phone. She said that was one sign of a bad motor or a connector. There were two other items that could possibly go wrong to cause that. It did say to get a long screwdriver and try to push it to get it started. I did that and it did start. But it did the same thing two hours later. We left it unplugged. It was a weekend so I didn't want to bother anybody.

Des Moines Excavating came out for our AC and they were professional as they should be. It's working now, so it was good.