American Home Shield Reviews

The thermostat wasn't turning on. A guy from Service Pro Heating and Air came and cleaned out the drain which fixed the issue. He was great, really friendly and very professional. The claim submission process with American Home Shield is very easy and my experience was pretty good.

Our refrigerator would still turn on but it wouldn't cool. I did the claim to American Home Shield over the internet and the website was super user-friendly. I was given a lead time and then they said that the contractor would call the day before that he was gonna come and let me know when he was gonna come out. The technician was great, super knowledgeable and told me exactly what he was doing. He called American Home Shield when he was at the house and he stated that he was gonna get some parts ordered. They were gonna send them to my home and that he would come back out in a couple of weeks and fix it. Since then, the refrigerator is like it’s new.

I've used American Home Shield twice and they were good both times. Recently, the AC was leaking through my ceiling. It was stopped up. It was later that night when I sent the claim in and the technician was out the next day. He was very quick, maybe 45 minutes at best.

There was a clogged line on our AC and I tried to do it myself, but I couldn't figure out how to get it cleared out. Condensation was forming and it drains out from the unit in the attic outside. I made a request online and it was easy. However, I was to the point where I was getting ready to call to find out whether or not the request had been submitted and received. It would've been helpful if there was a way that they could let me know, "Hey, we got this, and you'll hear from somebody within 24 or 48 hours." At least that way, I'll know that they're on it, it'll happen and I'll hear from somebody. Eventually, I was heard and it was fine.

It was fairly easy talking to someone about the claim. But now, I have to pay the deductible before the people even come out. I shouldn’t have to pay until they come out and fix it. That was how it used to be, but they changed it.

I had a very bad experience. I spent the day on the phone with the Philippines. They were busy checking it ‘cause my mother-in-law's unit on my house has always been under the same policy and they said it isn't. They’re getting a second opinion and they're waiting in the Philippines. I know that it's on the policy but it was like talking to a wall. I don't want a second opinion. I don't need to especially for a $1,100 a year policy. I don't need to be aggravated like that. I never really had a problem with the customer service that day. They were trying, but it was just ridiculous with the Philippines. I've had American Home Shield on and off for almost 20 years. I have two other houses in the valley that I have on it as well. One is supposed to renew this month and I'm not doing it. There's one from January that I'm gonna cancel too. They are very expensive.

We had a leaky pipe and we weren't sure where it was coming from. I called American Home Shield and then they got in touch with United Air and sent them out. United Air came out here and they did what they needed to do. They were very, very good. They snaked out the pipes. My kitchen floor has gotten ruined because of it because we've got wood floors in the kitchen. We're not gonna replace that until we're positively sure that this leak is no longer there. But they think they've gotten it fixed now.

My dishwasher was leaking water from underneath. A tech with Arizona Value Appliance came, took the dishwasher completely apart then put it back together. He didn't communicate very much so it was hard to ask him any questions. It was like he wanted to do his job and that was it, which was totally fine. At the end, he left a piece of paper that said the company would call when the parts were in and he would be back. He came back but I had to leave that day due to an appointment. When I got back, everything was done and completed. It was great and everything is working fine.

The dryer was making a noise when it was drying. The first time, the young man came out and said he needed to replace the drum. He ordered the part, came back later and replaced that. It worked but a day or two or days later, the dryer wouldn’t start. But if you open the door and close it back, it would start. Then it stopped working altogether at one point. After it stopped, I had already called back to American Home Shield and Fixx My Appliance. The guy called and said he’d be there between 8:00 and 12:00. Not even five minutes later, Fixx My Appliance called to confirm my appointment at 1:00 to 5:00 the next day but they didn’t get to my house until 9:30 P.M. I called and kept calling. I got the after-hours people and they said they were still doing rounds.

We've only put in a single claim and it was to have a plumber or a water heater specialist come out and look at our tankless water heater that had stopped working a couple of days after we moved in. My wife just went online, submitted the claim, and scheduled an appointment to have one of the AHS contractors come out and visit us The contractor who came was very knowledgeable. He sort of went above and beyond in helping us figure out what the issue was.

I had a problem with the garbage disposal on the kitchen sink. I submitted a claim with AHS and the technician they sent out assessed the problem. He was able to fix it but he did not change any part and I don't know what he did. It's been working since then though, so I was very happy with his work. At that time, the showerheads were also sprinkling a lot of water, so he fixed those too. But for those, he got parts and changed the showerheads because they were really bad. He was great and so was AHS.

I call American Home Shield when I have a service request and it is near impossible to get my needs are across to the customer service and for them to try to find someone to come out. There is also no upper management that you can refer yourself to. For a recent claim, our technician was from Walker Refrigeration. This is the second time that AHS has called out this company and they have not even shown up nor return any calls. There hasn't been any type of courtesy whatsoever. I have an open claim right now and they have been the worst. I live in a area of Laredo, Texas where it's 100 degrees every day. AHS has yet to provide me with another appliance knowing that mine has broken down. Never again with AHS. I wouldn't give them a fair chance anymore.

I had a positive experience in using Home Shield and the turnaround time was definitely timely. The Jim Thrift tech was able to repair the ice machine. Part of the problem was it had a clogged filter, but then he was able to assess what was going on and then identify what I needed to do. I replaced the filter on my own, but then he did a bunch of other stuff to get it running smoothly again.

The contractor for the air conditioning was great. He had used the last motor he had in his truck so he had to run over, get one, come back and reassemble it. The air conditioner’s been working fine. I did the claim to American Home Shield online and I liked the website. It’s very easy to get through and I’ve got it bookmarked. It was quick and easy. The reps from AHS texted me that the claim had been assigned. Then, I got a text message from the company. They called and gave me an approximate time when they were gonna be there, and the technician was within that time frame. The repair made my condo much cooler since the motor was now working. It was a great experience with AHS and they were awesome.

There was a fuse on the inside that had blown next to where the Freon holds and it blew a hole. All of the Freon still inside of the AC leaked. The guy from Abilene Comfort came out and he had to put 50 gallons of the Freon back in. Then he had to replace two bolts, one on the inside of the house, and one on the outside. He went inside of the home when I wasn't inside. Then he wore a mask both inside and outside. It turned out great. I absolutely love American Home Shield. Every time I've called, everyone's been super helpful and nice.

When I called American Home Shield to tell them about my air conditioning unit, it was difficult because at first, they couldn't send anybody out at all. They then said that I could try to find someone myself and I tried to get somebody, but that didn't work out. Another gal with American Home Shield, Danielle from Phoenix, ended up calling me and telling me that they had an appointment for me. They were gonna send Allright Mechanical out to go ahead and fix my unit.

The air conditioner was not blowing cold. We got a Home Shield packet that had a website. So, I went into the website and made sure I put in our information for our Home Shield warranty account. I had options to narrow the issue down. So I just picked the air conditioning. After I followed all the prompts, the Home Shield website asked us to pay the $75 and they would get us connected to a company in my neighborhood. So I just paid online.

RG Plumbing & Rooter brought a whole new setup for a sprayer on the sink and I wanted them to put it in. I've had problems with it before and we got a new one and we put it in there but they keep cracking. I thought the one that he had could be of better quality. But he said all he had to do was fix the sprayer part. He fixed the old nozzle and he put that old piece back in. And I didn't think that was right. Also, it was a $100 service call. I could've done that through Home Depot and it wouldn't have cost me 100 bucks. He unscrewed the sprayer from the hose to try and put the new sprayer and it didn't fit. I kept trying to explain to him I wanted a whole new sprayer put in. I don't think I should’ve had to go through this whole dog and pony show just to get it, and I still didn't get it.

We have two air conditioning units and the thermostat on one of them went out and the one downstairs just wasn't cooling. I went online to file a claim with AHS and the website is okay but they don't give a place to request to not send a certain company. The first time we had air conditioner problems at this house, AHS sent out a company that didn't know what they were doing. They tried to charge us a whole lot of money for some work that they wanted to do and I didn't feel good about them at all. I didn't want AHS to send those people out and I wanted to request for Douglas Mechanical because they had worked on the AC. But Douglas Mechanical came out and they were easy to talk to. They came really quick and did what I asked them to do.

The well quit and it turned out to be due to a fuse out in the pump house. I put that claim in and within eight hours, American Shield notified me that this guy from Pride Pump was assigned to the claim. Then he called me within four hours and he was out within two days. We live in the mountains. He had to come from Spokane which was 100 miles away. But he was able to come out immediately. Everything is perfect now. He did an excellent job. I've got four places with American Home Shield and I've had them about eight months on that house. I used to have another warranty for many years and then I switched all of them to American Shield.

The one thing I like about American Home Shield is that they're competent. There's just one thing though. It takes so long now, which is understandable too with this virus thing going on and if we get past that, I'm fine with them. I called in for my air conditioner and the State Heating & Air Conditioning technician replaced a part on there. He was nice, but I had asked him, "Hey, since you're here, could you check my Freon and make sure it's charged up good." He said, "Oh, no, but you don't need that." Now, a week or two later, I would wet my hand and put it at a vent and it’s not as cold as it was. I told my wife, “that should be colder in there.” If I call American Home Shield up, there will be a $100 charge when they come back. Other than that, the technician was a good guy. As he worked, we got on a conversation together and he was polite.

The garage door opened, but then when I wanted to shut it, it wouldn't shut. I'd never had a garage door opener, so I didn't even know anything about garage door openers. I didn't know what to do. I found out that what happened was I blocked a sensor with something, so it was no big deal. The biggest surprise to me was that I had to pay Home Shield $75 because I didn't order it. The real estate agent did. I didn't have any understanding of what the whole deal was, that I would have to pay somebody to come out. I thought I'd call and the contractor would come out and fix it, and then that was it.

I made an appointment and I'm paying every month. S & L Air Conditioning came and checked the AC. It worked for two hours. When they left, it worked then it stopped. I called them back and told them the AC is still not working properly. They didn’t respond. I called American Home Shield and they said the parts were missing. I told them that the technician didn't tell me anything. Up to now, I tried to call them and it's still not fixed. S & L is not coming. They're not calling me back. I don’t want to negotiate with them so that if the insurance company doesn't pay, I will pay them for the part that’s missing.

It took about 3 months to get my air conditioner fixed but finally it has been fixed and problem is resolved and I do plan to renew my contract with AHS.

I've had AHS with my old house and I took it over with my new house. I called American Home Shield directly to submit a claim for my hot water heater that busted. So far, I've had no problems with the contractors that come out.

The contractor that came for our AC unit was very nice. I asked him about something. He said, "I can adjust that for you. That's no problem." He went up and adjusted it. He said, "There you go. No problem." I said, "Thank you." 'Cause I'm disabled. I'm not allowed on ladders anymore or steps. He went back up in the attic, did it for me and came back down. It was something that has to do with what he was messing with. I like the way that AHS is very simple for me to go online and do a claim. So far, they've come out and fixed anything that's gone wrong.

AHS should get better contractors. In the past, I've had some not-so-good contractors with them. Still, I would call their contractor back and they eventually come. Most recently, my garage door wouldn't work. The guy AHS sent for that was amazing. Everything is perfect now. I had a wonderful experience with this claim.

The air conditioner wasn't blowing cold air. I filed a claim with Home Shield, then they came back and said who the contractor was, and said they would give me a call. Myers Comfort Specialist came and they replaced some part. They were thorough.

I'm really pissed off. When I called American Home Shield yesterday morning, they told me the inside was covered and the outside was not. An hour and a half later, they told my son-in-law that the whole thing was denied and I have to pay double what I thought. So I called and talked to a supervisor today and I straightened it out, but I won't believe it till I see it. The frustration has been so bad, including the fact that whenever you call you have hours to hold. I work so I can't be on hold for two hours. It's been horrible. In the last two months, I've not been able to use my kitchen to eat or prepare food. Somebody was supposed to call me to report on the plumbing and how it was resolved last night between 5:00 and 6:00. But they didn't call.

American Home Shield out a plumbing company for my claim and they took care of my issue. However, they gave me a report that was completely different from what was given to American Home Shield. Also, it was three to four weeks before Home Shield reached out and told me what the first plumbing company said. So, I disputed that and AHS sent out a second plumbing company a few days later.

I had to get my AC fixed, and the tech who came out fixed it. He didn't go inside at all until at the end when he had to make sure that it was working. He did everything outside. He was very friendly and polite. It was really easy submitting the claim to American Home Shield. My experience was excellent. The turnaround was fast.

In Texas, heat is death. We had no air conditioning one day and I called in a claim to American Home Shield. Their rep was quick and to the point. He told us that their contractor from Air Technical would be out the next day. The tech was very warm and provided excellent customer service. Everything has been perfect since then. I would definitely recommend AHS.

The worker that came out and did the repair on the refrigerator was fast and efficient. He was on time and I had my refrigerator back about 20 minutes after he arrived.

We've been with American Home Shield for over 20 years and it's been great. Leak Seekers came for a leak around the base of the toilet. They were great. They were on time, prompt and took care of the problem. Now, we don't have to worry about a leak that could damage the foundation.

I put a claim in for two ceiling fans that were outdoor on my back patio which is part of my foundation. When I called in, I told AHS that it was on the back porch. They said there was no problem, took the $100 payment, and sent an electrician out who said that the fans need to be replaced. Then, AHS came back saying that they couldn't cover it because the fans were on the patio. That kind of pissed me off as I told them before that they were on the patio. The guy should not have opened the ticket and should have told me that if that was the case instead of taking $100, because now, they won't give it back.

When I signed up with American Home Shield, I didn't realize that I would still have to pay out of pocket each time something went wrong. Still, paying $100 in copay is not a big deal in the larger scheme of things. American Home Shield has pushed for later dates though and it took two weeks for my leaking dishwasher to get looked at. I had to keep using towels until the appointment date came. Most recently, the contractors they sent for my AC unit, Loganville Heating and Air came after three weeks. They were nice and they were good at what they did. The techs even put in my air filter for me.

I moved into a brand new condo. The seller bought Home Shield, and I picked it out. I read all these good things about them and it was within the price range of what the seller would pay. I’ve used them four times and submitting a claim is very simple. A couple of times, I've had to wait for five minutes till somebody picks it up, but not normally. They then send somebody out and they always send the most professional, clean, and respectful people. We've done toilets twice and a dishwasher once. American Home Shield is very good and I like them. I would be devastated if they went out of business.

Home Shield seems very prompt in getting someone out to resolve our issue. So, we're pretty satisfied with them. Then the provider they sent out for an electrical issue was very attentive to our issue and problems. When they first came to the door, they told us who they were and they had their mask on. We kept our distance and let them do their work. They just stayed right where they were working. Then all of a sudden, it stopped working. The company came when they called and they fixed the issue. It seemed that they knew exactly what was going on with it and the issue was corrected within an hour. Hopefully, they got our issue completely fixed this time.

The AC was broken and the request was put in. The guy from Perry Mechanical came in. He diagnosed the problem. He said that the problem had to do with a line set leak and he told AHS about it. Then AHS came back and told me that the line set leak was not something that would be covered as part of my warranty. So they told me that I needed to go out and find my own contractor to fix it. Then I had to go find somebody who would look at the problem. This guy told me that there was no leak in there and that it was just a simple blown capacitor. He went ahead and replaced the capacitor.

A great guy came out and checked the pool pump out. He knew what he was doing. He came out a month prior because it was making lot of noise. He said it was still working even though it was making noise. When I called, he called me when he was coming out. He remembered and when he came, he had the part with him so he brought it in. He said it needed to be replaced and he did. He was on time. I was happy with him. American Home Shield has been improving. In the past, I had some issues but this one here that came out, it was resolved rather quickly. They are doing better which makes me happy. They were on it and they seemed like they cared.

AHS has responded to my complaint in an expeditious manner and had successfully addressed all my issues concerning the repair of my HVAC system. I have renewed confidence in AHS and their warranty program due to the attitude and professionalism of the consumer representative whom I had the pleasure of dealing with.

Flori Associates had to change a garbage disposal. They were very good. American Home Shield could lower their price but they're doing a great job.

My dryer wasn't drying. It had a lot of built up lint. I called American Home Shield to request for service. J & B Appliance came out and opened up the dryer. They saw that it had a bunch of lint, and they cleaned it up for me and took care of it. They were totally professional and they did a great job. Everything's great. I'm extremely happy with American Home Shield.

Myers came out and checked the system because it was constantly running and it wasn't cooling properly. They said the system was running fine. It was pretty easy when I did the claim online. The only thing that would improve the process is if I had more choice in the decision of who comes and does the inspection service.

The claims process with American Home Shield was great. They were very timely and respectful. When I made the call, the contractor came out the next day or the day after. I'm satisfied with that timeframe because it was hot back then. The technicians did an excellent job and they were very professional. My husband went outside with them and they knew what it was and it didn't take them forever to get it done. Also, they had their mask on and gloves. The AC has been fixed for a while now. I love American Home Shield and I tell everybody about them. When things start breaking down, I tell people they need AHS. I’ve been with them for a long time and it has been beneficial. The service is great for senior citizens because they can't get to all that stuff. American Home Shield should be their go-to for repairs.

Our AC would only work when temperatures were low. When we started hitting 100-plus degrees, it would stop working and kept cutting out. I submitted a claim over the phone to American Home Shield and got assigned a certain company. It's been the second time that the company they assigned his come out for me. The first time, they replaced the motor of my air conditioning unit. That stopped working again so they came out again. The techs said that the unit had been charged with too much Freon so they brought out some of that for me. This has been the fourth time a tech has been out for our AC though. If it keeps cutting out, I will invoke AHS's free replacement. So far, things have been good with Home Shield. They always treat me nicely.

Our refriegrator wasn't cooling so my staff called in a service request. We have a number we call to use our warranty. Ark Appliance was our contractor and they were good. Our refrigerator has been fine since. Overal, I didn't have any problems getting ahold of American Home Shield, getting a follow-up, or getting them to do what they said they were gonna do.

Chesapeake Comfort did wonderful. The tech came in, checked a few things and realized it wasn't that and they couldn't figure out what it was. And then, he finally went upstairs in the attic and did a few things, had to drain a few things, and it worked out well. He was only here for about an hour or so, but he did what he had to do and was out. Also, he had the mask on and had little things to cover his shoes up too. I’ve had great service in the sense like when people do come out, they're good. It’s just that I'm in the area. I had an issue with my pool in the beginning of the summer, and because we live in such a rural area, it's hard to get certain people here to help out. So, Home Shield had to work around their rules. And I had to pay out of pocket first and then they reimburse me. They reimburse me fairly fast. It would have been bad if I didn't have the money. But it worked out well.

Water was coming out for days and I’m glad I had a drain so it can just go down the drain. My daughter called it in to American Home Shield and the guys from Rockland Plumbing came. Some of the guys said that the thing was leaking because it’s gotta be 18 years old. They were very nice, courteous and polite. The guy explained to me what he did and what was going on. One of the men came up to my bathroom and turned the water on and got the sign up. There was a lot of rust in my pipes that I didn't know about. He told me not to turn it on and I told him I won’t have to turn the water on at all. He told me to just wait till today to turn it in and when I did, the water came out clear because he had run all this rust out.

We started with American Home Shield when we bought the home three years ago because the man that sold us the house paid for a year and we liked it. There are a lot of companies out there that people had different remarks that weren't that good but we kinda felt comfortable with Home Shield. Most of the people that came out were very nice. They tried to fix the issue and they were pretty good about it. Most of the time, our issues were covered and everything was okay. One time, the air conditioner was low on Freon and they were only gonna put a pound in, so we had to pay for the other Freon, which was logical. Then another time, a contractor came for some electrical stuff. Something happened with the wire and they fixed it. And when the toilet was stopped up, they fixed it. A tech recently came for the dishwasher and they ordered a part. Then, the pool came off the contract and we recently added it on.

Submitting claims to American Home Shield on the phone has been terrible. In the couple of times that I've called, I was on hold for almost 30 minutes before I was able to get a customer service person on the phone. Once I had them on the phone, it took another 20 or 30 minutes just to get my claim finalized with them. That's way too time-consuming and it needs to be streamlined. Still, submitting online has been fairly simple and AHS gets somebody notified fairly quickly.

For the first three years of my house, I didn't get a home warranty because it was new. But afterwards, I thought that this house was getting old and stuff would start breaking. I needed to get a home warranty then and I got one from AHS. So far, having it has been extremely beneficial for me. Recently, a tech from Ace's Garage Door Repair came out and he was very informative. He told me what happened to my garage door because I thought it was the chain, but the problem wasn't even the chain. It was the thing at the front of the garage door that had broken and I didn't even notice that.

I called American Home Shield for some plumbing issues and Lindsay Company came out. They were good. The plumbing is working now and it's okay. I paid the garbage disposal from out of my pocket and it was $220. The only thing is American Home Shield is saying the garbage disposal cannot be reimbursed.

The back part that keeps the refrigerator cool went out. Then on the stovetop, I have a smooth-top and it had spots that were popping out of it. That caused it to have little holes in it. The contractor got me a new stovetop then they put in a new part in the refrigerator, and both seem to be working just fine. The technician was very professional, wore a mask, didn’t tear my kitchen, and cleaned everything off when he left. He was excellent.

I had an issue with the ice maker in the refrigerator. I made a phone call to AHS, submitted a claim and everything worked out great with the rep. The contractors came out and fixed it. I also made a claim with the washing machine. Everything is good so far with American Home Shield.

Our dryer was not heating. I went to the AHS website for the claim and the user-friendliness was excellent. Per contract, we were to be contacted by a company in 48 hours. Chris' Appliance Repair came and they were excellent. The repair helped greatly so I could dry my clothes. It's been great so far.

I logged into my account and I requested service from American Home Shield for my dryer. I paid $75, which is the amount that they charge for someone to come out, make an assessment, and fix the problem. Someone then contacted me and scheduled the appointment. Someone came over here, made an assessment, and ordered a part. When the part came in, someone came over and put it in. I worked with two different people and they were great. There was the one that came in initially and another guy who came in to do the install. Both of them were very polite and nice. My dryer got repaired a few days ago and it's been fine. We've always had a very good experience with American Home Shield.

The original time I had Complete Air come out, my AC had issues. It was leaking. I've always had a leak around. I don't know where it was coming from, but I've always had some type of leak so we had a towel down there. So, we had them come out. Their guy looked at it, and he said that our drainage pipe was clogged and that we needed to have it cleaned really well. I said okay, but he said that the maintenance plan wasn't covered under my insurance. That was gonna be something that was gonna cost extra. So, I called up American Home Shield to make sure and they said that certain things wasn't covered under my policy. The guy went outside. He said that it was a contact that was messed up as well with the AC. They had some ants in it. So, he had to replace that. But they said that because it was outside damage or something to do with the insects, I had to pay out-of-pocket. I had to pay $100 and some for that.

The contractor did a great job with the AC. They had to replace the motor because it wasn't working. They had to oil the pipe that goes through the drum because it was all rushed through. They replaced a bunch of stuff and then did some maintenance on it. Everything's working fine. It’s a small unit compared to the size of the house that I have. It’s functioning, but it’s not cooling. They told me that it’s working as well as it can for the size of the house. But I'm going to discontinue American Home Shield because I didn't realize that it was just a warranty and it wasn’t a homeowners insurance. So I'm gonna switch to a homeowners insurance plan that will also cover my utilities.

We had a stoppage in our sinks. Ray Stovall Plumbing repaired it, and it's working very well now. The tech was on-time and he was very safe. American Home Shield was easy to use, and we got the help we needed.

Our recent claim with AHS went beautifully. Sam, the owner of Rainbow Electric, came out at least three times. One time, we hired him separately to do electrical work. He was very efficient. When he says he's gonna be here, he’s here. For our personal work, he was reasonable and he did a good job compared to some bad electrical work we have had done. So I really appreciate him.

American Home Shield advertises themselves as same day service but when I called in for the appointment for the initial request, it took them 10 days to schedule me. I waited the full 10 days and they sent a technician. I explained the problem and he said to me rather shortly on his way out the door that he changed the airflow and that it’s fine. It was never fine. Once the air conditioning gets to be about 85 degrees outside, the airflow doesn't cool the house. So, I called this company back and the person that I spoke with was screaming at me. He said I didn't understand how complicated these things are. Then he gave me a 7:00 to 9:00 time frame the next morning and the technicians didn't get here till 9:30. They don't open till 9:00 but I was up and ready at 7:00.

There was some water leaking and a guy came out and explained was wrong. He fixed it and tidied everything up. I had a separate claim for a water heater where I had some issues. The problem didn't get fixed and I'm still trying to figure out how to get them to send someone back out. But it's not quite clear how to do that and they just wanna have me pay again. Other than that specific issue, the rest of it has been pretty straightforward. We've used American Home Shield a number of times throughout the last year and two months, and it’s been okay.

I had First American Home Warranty before and I could never get them on the phone although it may be a Coronavirus thing. I just got aggravated with trying to get ahold of them. Then I saw American Home Shield advertised on TV and went with it. Recently, there was a leak in the bottom of the tank where the water comes in and out with that little bolt area. It connects to the tubing for the water to drain in and out of the toilet. That was all messed up, weak and corroded, rusted. The guy from Air Pro Master came and he replaced all the bottom of it. He made sure there was no leak before he left. It was a good service.

Sears came out and they immediately found what the problem was and fixed it. They had masks on and gloves too. The heating element had gone out. They had it with them and they replaced mine. In less than an hour, we were up and running again. We're very happy with Home Shield. I got it last year and had to call them this year a couple of times. I like them better than I do Fidelity National. They just have to be more courteous and professional about how they go about things.

I got Home Shield when I bought the house that I live in 10 years ago now predominantly for the heating unit because it was nearing the end of its life. A couple years ago, we had it go out and we got everything taken care of. I'm pretty happy with their service. I had a clogged drain issue with the AC and Johnson HVAC were able to fix it in 10 or 15 minutes so it was nice, easy, and pretty straightforward. They were great. They've done some work for us through Home Shield.

Alliance Overhead Garage Doors came a little earlier than the time they specified and they were good. The guy wore a mask and he did his own thing. He sanitized and kept his distance as well. He told me the details of what was wrong, took care of things efficiently and went on his way. On the other hand, trying to book the appointment with American Home Shield online was a little hard.

The whole AC unit didn't work and wasn't producing any cold air. I submitted a claim with AHS and the process was really simple. It was very hard to reach any actual human on the phone and I was on hold for an hour and a half. But online, it was pretty straightforward. Aside from that, the techs they sent out were very prompt. They got back to me right away and came out quickly to get my AC fixed.

The faucet wasn't delivering hot water. It appeared as if it was the dual hot water valve to the dishwasher. I tried a bunch of different things and thought I eliminated it. It takes a long time for the hot water to get through the pipes. That's why I tested it a few times with what I thought was cold, but it never got hot. However, in two seconds, JR Plumbing figured out that the hot and the cold were installed incorrectly a long time ago. So, the tech just flipped the lever towards the opposite direction, and the hot water came on. There were two gentlemen. One was in training. But they seemed to know what they were doing, fixed it quick, and they were out.

Something was wrong with the garage door and the technician came out on a Friday. I ended up having to call them because no one had given me a call. I explained to him that the garage door wouldn't shut. It was just standing open and the weekend was coming. They ended up sending somebody over that afternoon who fixed and repaired it. Everything seemed great with American Home Shield.

R.H.A. Heating came out on behalf of American Home Shield for my AC claim. They are the best company AHS has sent me. The tech was so polite. He took precautions against the pandemic and had covers on his feet. He made sure that we were comfortable before he left and came back to follow up. Everything was immaculate. Having AHS has been very beneficial for us. I've recommended them to a lot of people. All my family members have Home Shield.

The last claim was about an oven. The contractor did not give any information about it but they took it and installed a new one. The problem was with American Home Shield. When I called to request service, it wasn't a huge issue. Because of the coronavirus, I understand they are having less number of employees working for them. It was a long time waiting time on the phone for somebody to answer. The problem was when I called to request service, they said that they were gonna send somebody to fix the issue. A local contractor came and he told us that the oven could not be fixed. It needed to be replaced. He said it was going to take American Home Shield four days to replace it and it wasn't the case. The days went by and nobody called or emailed. It took us a long time to receive the email.

The service is really good. I'm a real estate agent. I sign up a lot of my clients with American Home Shield because they have a good reputation and we have had good luck. Also, after we purchased our home and the residential warranty agreement expired, we bought it again for this year. We're satisfied with it. I typically, submit requests online and it's very easy. When the man from Sears came for our appliance, he was informative. He had to order a part and then he contacted us when we received the part through the mail and scheduled the appointment to come back. Everything went very well.

I had to rekey the whole house and the Realty Rekey came out. The tech showed up a little bit early but let us know he was on his way. He was wearing a mask when he came. It was great. Overall, my experience was real good. It was easy and prompt.

I had Home Shield before. I tried another company but they were horrible. The only reason I went with them is because when I bought this house, the seller paid for it. As soon as the contract was up, I changed back to Home Shield. I have always liked them. It is $100 copay now and I have always been on a $50 or $65. It’s more expensive to have Home Shield, plus their copay is higher. That’s harder to swallow, but the service is good. Recently, there were two Blue Star Plumbing techs at the place. One of them was awesome. He did not quit until the issue was fixed. We’ve had several people come out but he was the only one who worked long enough and was determined to fix it, and who was able to fix it. He knew that there could have been several issues and he tried everything until he figured it out.

The air conditioner wasn't working and it was creating those ball of ice outside. The contractors had to go down at the furnace in the basement and add a part. They were great. They would probably save money to just have replaced it because my air conditioner units are very old. But if I continue having problems and they need to send somebody else, we'd love to have them back because he was very professional.

I would have not have given them even one star if possible. I had a leak of unknown origin as well as A/C failure. The restoration people were helpful. But here I am 10 days later, half walls in many areas, water meter still running and I can't get a response from American Home Shield. I was just on hold, but gave up after 2 hours and 15 minutes. The plumbing co. came out and said they had fixed the leak. The water meter was still running.

On August 21 we suffered a complete Air conditioner breakdown, we called AHS immediately. Three days later a technician showed up and explained that our a/c pump had burned out. Since our system is older, he said finding a pump would be difficult. That day he said he called AHS with what was required. A week passed and no word from AHS, at this point the outside temps were over 100 day after day. We called AHS and could never get through, their recorded message said the wait times were over an hour. We had left several messages. After a week and a half, they called and said they found a pump, the tech would pick it up. Two days later the tech showed up, wrong pump.

My air conditioner stopped working. They sent out a technician who stated,"you're going to have to remove the roof for me to get to the ducts." Wow... after two more technicians with three different diagnoses, AHS denied the claim stating it was "misuse of the system!" How do you misuse the system? We turn it on and off, and change the air filter regularly. These bootleg technicians come out, take your $75 service fee then report the system as "unfixable", "misuse." Also, if you have any issues good luck waiting on hold for 1 hour. They answer the phone right away when you're signing up but not when you need something fixed...Stay clear from AHS.

Every time we filled a claim with this company there was an issue on their part with service. The last straw was an incident that occurred when our A/C home system went out. Living in Florida there was no way my family and I were going to suffer in the h

AHS has been pretty good. I knew what they didn't cover from the get-go. I knew what to expect that would be covered. Every time I put a call in, within 24 hours, it's addressed. Recently, I had a leak in my system and it was because of a clogged drain. J G came out and unclogged the drain, and it was fine after that.

By far the worst experience ever. I have been without AC for over two weeks. I have been lied to numerous times. They sent a technician, he diagnosed and the requested a second opinion. Still no AC. Every time I ask for a supervisor or manager, they never call me back. My work order wasn’t marked urgent as it should have been at the beginning.

Recently, we had a plumbing issue and the contractors were responsive and the leak got fixed. I have submitted claims with AHS before and had both good and bad responses. It all depends on the contractor they have sent out. They should screen all their contractors and have consumers that used the contractors provide input back, and where a person is consistently poor in their performance that they no longer use their services. There are also some vague areas in the warranty that need to be tightened up a little. For example, in an air conditioner, they will replace every part, but at some point, they do not replace the air conditioner. That needs to be spelled out pretty specifically in the warranty.

I had a claim where American Home Shield sent out Lone Star Water and they replaced the faucet in the bathtub. That was fine. We also had some issues with the air conditioner as it wasn't cooling properly and was providing humid air into the house. A technician came and looked at it but didn't find anything. But later that night, the air conditioner leaked and caused damage to the ceiling in one of the bedrooms. Two days later, technicians came back out and fixed what they should have fixed the first time.

I had an AC issue and I called in to file a claim with AHS. It was fairly easy. I was also satisfied with the service of the contractor they sent out. I had to have them come back a second time because I wasn't getting cold air. The tech said that something was loose, so he tightened it. Since then, the performance of the AC has been excellent. Aside from that, the tech came before time. I was expecting someone later in the evening but after I called them, less than a half an hour later, somebody was knocking at my door. It was at mid-afternoon. All in all, AHS was excellent and the service was very professional.

The electricity was out with one side of my wall and I filed it online. I was trying to complain about making me pay $100 before AHS would let me know somebody could come in and fix it. I didn't agree with that. AHS sent Alejo Electric and fixed it. The technician was very knowledgeable. He made sure that he just didn't run a diagnostic and not actually check the outlet. It went great. They repaired it the same day.

I had a plumbing issue where there was a problem with an apparatus. The issue was it was not draining and the tub was not draining. I kept waiting that maybe it was going to go but it did not. I lost a lot of my hair and the people that lived here had a lot of hair. I guess it was clogged. I called American Home Shield very early in the morning. They did very good. I don't go online because I am not very friendly with the computer. Also, I’d like to hear the voice of people. I don't like that emptiness between me and the other side of the web.

In the past couple of months, the experience with American Home Shield has been terrible. It's been a very frustrating experience. We have a claim for the wall AC unit since the second week of July which has still not been closed. It's such an extreme hot weather in the past couple of months working from home and waiting on the claim. The contractor came out and recommended the replacement of those units. I was told at least five, six weeks ago that the order has been placed and the equipment will be delivered to the contractor in a work place which never happened.

Mister Freeze came out and they said the AC in my rental unit was working great. But two days later, it stopped working again. So they came back out on Monday and fixed the capacitor. I haven't heard anything since. It was a little unfortunate that they don't do work on the weekends. They called on Saturday and they scheduled it for Monday. But it was a really, really hot weekend here in California. The house was over 100 degrees inside, so the renters were pretty uncomfortable. Another thing that was a bit confusing was I did not realize that AHS doesn't cover the cost of Freon for the AC unit. It cost me 650 bucks. But so far, AHS was pretty prompt in getting somebody out there.

I was having like a bad time with drainage. American Home Shield sent someone out and it was very quick. The claim process was simple. I had an easy time. I've had a good experience. So, I'd recommend it.

My mother called me the day before I did the claim and said that she came in from work one morning and her house was warmer than normal. She said she tried to turn the air down and said it was set at 60 degrees. And whatever was outside, it was in the house. I had a few questions and with me being a truck driver, I'm on the road, so my mother was the primary one that had to talk to everybody about everything. She said the reps dealt with her perfectly. They were very respectful and helpful.

Home Shield sent me out pretty decent people so far. Everything went well with my AC claim. The tech came in and he did what he needed to do.

The AC wasn't working and the coolant wasn't registering if there was any there, which usually means a leak in the line. The tech from Air Climate Solutions came out in a couple of days. It was a heatwave and he said he was really swamped and he apologized. He came out and said there was a piece that was broken on both units. He replaced it and it made the coolant register. He was good. He wore a mask and was very respectful of distance and everything. The AC has been working great. We also had a rekey done through AHS and so far, it's been fine. This morning, I submitted another claim. I did it online and the navigation of the website was great.

My refrigerator was trying to form frost on the inside of it. I made a claim to American Home Shield and they sent a technician quickly. He was able to fix it and take care of it for me. He was very friendly and knowledgeable.

The contractor that came for our recent claim regarding our AC was professional, very informative and fixed the problem quickly. We haven't had any problems since. American Home Shield is very professional and has wonderful expertise and pool of professionals to meet your every need. They have been wonderful every time I've used them. I've used them twice. Everyone that they've referred has been very professional. They've gotten the job done and they've come out expediently. They've been there quickly and have contacted the same day. Their references have been really good, so I'll continue to use them.

We moved into our new home and we were told that it was a good idea to get an American Home Shield type company in case things break further down the road. We signed up with a service and then a few days later the faucet was dripping. I called and they said they would take care of it. They sent me the contact info for AJ Plumbing Services. The gentleman came over and repaired it very quickly. The items are covered with American Home Shield and they will come out and repair it when they say they would.

There wasn’t enough output from the AC and it felt warm in certain areas. So, the Air Doctor A/C & Heating came out here. They looked through the vents, went through the roof, and made some adjustment in the AC unit to Increase the fan speed. It’s better now but still not what I would expect. Other than that, American Home Shield's claims process is good. With them, most of the stuff that you have in the house is on a full warranty and in the event something would happen, you could be compensated.

We don't use Home Shield that often. But when we do, everything seems to be in order. The problem that we had was the water was not exiting the washing machine. The tech from Holiday Business Group came out, did a few things and showed me that we had problems elsewhere, and then left. We used our washing machine the next day and it did the same thing, when the tech supposedly found the problem, and it was not the washing machine. So, come to find out he forgot to plug the pump back in and that took care of it. That experience was unusual because something as simple as plugging back in put us out for a few days waiting on the contractor to come back to repair the washing machine. But everybody makes a mistake and I understand that.

I went online and submitted a claim for a dishwasher that wasn't working. It's simple to set up. The next day, someone came in, introduced himself and checked out the dishwasher. He found that it was an electrical problem and he replaced the wire. He was great.

The door didn't go down anymore. I filed a claim with Home Shield online, and then #1 Garage Door came out. I was satisfied with their service. The garage door is now working like it is supposed to be. The repair helped a lot.

Home Shield's service is very valuable because both of my claims were for my AC unit. Recently, they sent out Blizzard Air and everything was great with them. The tech was very knowledgeable, professional and got everything done as fast as he could. I got ahold of American Home Shield on Friday evening and they had the AC fixed by Wednesday afternoon.

When we renewed our home warranty last year, we got a discount of $150 for renewing it earlier. So, we took advantage of that. But then, AHS billed us for the next three months, telling us we owed them $150. And it took four phone calls to resolve that and we finally just threatened them to put a stop to the issue. It made us hesitant to retain their service and we didn't like the cost anyway, but getting the discount was really helpful. And we haven't made up our minds if we're going to go through that again. But, we've been very happy with the service provided and we have not been disappointed with it.

I had a claim with AHS for my AC unit and when the guy came out, he said that they were going to order something for me and get it replaced. He said to give it a couple of days and American Home Shield would be calling me. So, I waited a week and when I didn't get a call, I tried to call them. They said they haven't heard anything from the contractor, May Heating and Air, and when I asked them what I should do, they told me to just wait for them. So, I waited two weeks. But then, I'm still here with no AC up in my bedrooms and I live in Charleston, South Carolina. And I didn't even know if the tech got it approved to order the part. Other than that, AHS has been perfectly fine. This issue doesn’t bother me though I wish my AC was fixed.

I've had some pretty good service with American Home Shield but lately, it's been kinda hard to try to get things communicated. I just recently got my Home Depot eGift Card for the replacement of my dishwasher and I still have to physically go in the store and do that because they didn't have the one that I tried to purchase. I had to call and I waited on the phone one day for like four and a half hours to try to get someone. This was several attempts. Also, I had a hole in my ceiling from when DrainGo came out to try to find out where a leak was going. I never got the guy to come and fix it. It turned out that he was from New Orleans. The service has kinda taken a hit around the pandemic. Before that, I could call somebody and get a human on the phone.

The washing machine was making a noise like the tub inside was disconnected. Glyn's Appliance Service came to fix it and they couldn't. But this has been going on already for like four weeks for the first time they came. They said they had ordered a part for it. After that, they said that they either not make the part that they had ordered anymore. We had the washer and dryer in the same situation. I already replaced the dryer. The repair was done by Glyn's Repair. Now the washing machine was the same thing. They said they had ordered a part, and then they contacted us, and they told us that they were gonna submit a replacement or a claim to Home Shield because they don't make that part anymore. Then they called us back and they said that the insurance company had decided to go ahead and order the part. This is where we are right now.

I didn't want American Home Shield to send the last person they sent last time and when I submitted the claim to American Home Shield, the representative was helpful. She listened to what I was thinking. The contractor, Arctic Air, got the problem fixed.

I had two work orders. One was for a stove and one was for a dishwasher. The contractors went out about the same time. The dishwasher situation took a couple of weeks. They came out, fixed it up and did a great job. The stove issue, it's been about three weeks and I just haven't heard anything else. But the contractors came out and evaluated. It turned out to be the outlet and not the stove itself. All in all, they did a good job. The service of AHS has been good. When everything works, when the contractors work, when AHS and everything falls through correctly, it's great. I actually did try somebody else but I had to get my money back. I came right back.

The air handling unit was leaking significantly out on the floor. Ace Heating and Cooling came out and did an assessment on what was happening. At first they thought it was the connection from the drain pan to the condensation pump. They replaced that one but it didn't fix the unit. Then they determined that the drain pan was the issue. So they were gonna start to look for the drain pan. About five days later, they called and told me that they weren't able to find the drain pan because the unit was so old and that they could replace the whole air handling unit. I said that sounded great and to get it done. They came out and did it within a day.

The faucet underneath was leaking. I tried to tighten it up myself when I first moved here and get everything fixed, and it just wouldn't tighten up. So, when the gentleman from Bill's Plumbing came out, he diagnosed it a little bit more and found out that the washers and stuff were rusted. He put in a whole new upper faucet. I didn't want the generic one because it's a custom home so I purchased the upgraded one and he came in and put it in with no problems. But when you go to take the nozzle of the faucet and turn it off, it sometimes leaks. So, you have to wiggle the handle in order to make sure that it's not leaking. Because if you just push it up, it seems to keep leaking. I'm hoping that would eventually go away.

AMP Mechanical has been very patient. They've been out a total of three four to five times. The first time they came out, there was a pin broken inside of the valve. They fixed that, added some leak stop and put in some refrigerant. Then the second time they came out, they did the leak stop again, put in a little bit more refrigerant the next couple of times. Then this last time he came out, he said that there was a wire that had broken, and he repaired that. He’s very courteous, very professional and explained everything perfectly. Right now, it's good. When I have been having problems, it worked well for the first couple of weeks, and then it kind of went back to that blowing out warmer. It's not cold air. The temperature gets hot in the house, it cycles and doesn't turn off.

American Home Shield stinks. I bought a house with a hot tub and a pool. The guy that came out took a couple of trips and he fixed the pool pretty well. AHS then dispatched the same person to do a diagnosis on the hot tub. He showed up and said it needed a part. They ordered it and three weeks later, still no part. Finally, they got it then the tech showed up, opened the box, and it was defective. That part wasn't defective and I thought the tech damaged it, but that's another story. Then, he said that they had to order another one. Another two months went by and still no part.

The water was not coming through the dishwasher. I had the plumber guy here first and he didn't know what the problem was. He told me to call the appliance guy. Then the appliance guy came within two days. He got under the sink. He said the water wasn't turned on. He turned the water on that the plumber couldn't figure out. The dishwasher works fine.

American Home Shield has always been there for me. My wife and I are both disabled and they've have been super for us. I recently called in and it was easy to get through as well as to submit the claim. Cote's Mechanical then repaired my AC unit and it still doesn't get cold as I'd like, but it's working fair. We've used Cote's before and they've been very helpful, courteous, kind, on-time, and professional.

We saw water that we thought had seeped out through the rock on the house. We also thought that there was a leak in the slab and we needed that checked out. We sent a claim in to AHS and the contractor they sent out was really good. It was the owner himself that came and he was very professional. But it turned out that there wasn't anything to repair and that the problem wasn't in the slab. He did several tests and determined that it was in the faucet on that side of the house. On the day that we saw water, we had the sprinkler hose up to the sprinkler and it was leaking under the faucet. So it was really simple and there wasn't much to do. But he took care of it and we were really impressed with him. Other than that, we've had other problems but we've called and found that they weren't covered by the policy. There was a problem with the electric range and a big a exhaust fan in the attic that they said were not covered.

It's been really good with American Home Shield so far. They sent out Air Controlled Environments when one of the AC compressors wasn't turning. The contractor said that they wouldn't be able to get to it for a week and a half but they were able to bump us up on the schedule. We were without our AC for two or three days. Their tech came out the same day or the next day and he wore a mask the whole time. He diagnosed the issue really quickly and determined that a capacitor had gone bad. He had the parts with him and he was able to fix it and get it back underway very quickly. He did a great job.

So far so good. American Home Shield is probably the best thing close to an extended warranty. I have put in two claims and both of them have been fixed. Recently, I put a claim in. They said this person from this company was gonna get in contact with me and they called in two days. They got this guy to come to my house but he didn't even have the proper tools to do the job. He had to use my tools to finish the job. At one point, he had to leave to get a tool that he forgot and came back. With Home Shield, you pay a deductible of $100 then you pay $40 a month. If I'm paying $100 deductible, the gentleman should do the job. I had to help him with the washer, like lift the washer up from the laundry room and put it in the garage so he could work on it. But the washer is fixed now. It's running really good.

I had two different leaks. The contractors came out and repaired. They were not able to repair one, and we had to replace it. The faucet, I had already bought a brand-new faucet and he just replaced it for me. He couldn't get the part he needed for my older faucet. This is the first time I've used American Home Shield. My experience was once I got ahold of them, which was very difficult to do, then everything went fine. But I tried to get ahold of them by phone because their computer system only allows you to put one issue in, and I had two different things going on. There was an hour wait. I tried several different days before I actually got ahold of them. I wouldn't recommend them. For convenience, it was not convenient.

We had no hot water. I called in the claim with Home Shield and it was easy to get it going. Shields Plumbing then came to service the water heater. The tech was on time, used safety precautions and cleaned up after himself.

The first time that my wife submitted the claim for the air conditioning, there was a problem with the website. So, she had to go back and do it again but she said it was simple and straightforward. Our upstairs air conditioning wasn't cooling our game room and our media room. It was determined that the unit itself was functioning as designed, had plenty of Freon and it was cooling just fine. But when the home was built, there was no adequate ventilation put into those rooms to cool it down. There was only one register in each room and the rooms are so large that they needed more volume there. So, the contractor came out, checked the system and did a consult. The repair that needed to be done wasn't covered under American Home Shield but Sevier Climate Control was very professional. They were real people so, I enjoyed talking with them. If I choose to have the work done, I will use them.

I had an issue with the latch in the dishwasher that opens and closes. Also, the dryer wasn't drying properly. Gary, the man who came out, ordered the part for the dishwasher and told us to have the vent cleaned out on the dryer, which was done six months ago. There was an issue where there was a bend in the vent so, we had Sears come out to do it and they did a good job. The parts came in and Gary came back to repair the dishwasher. It's perfect now. He looked at the dryer again to make sure that it was working well. He said that it was as good as it could be now. Sometimes, as it gets older, it doesn't heat up as much as it used to but he double checked that. He moved it away from the wall and made sure that Sears put the pipe on when they did the vent cleaning. Gary was excellent.

My daughter has Home Shield and she suggested I should get into it so I signed up my rental home and now, I have my own house signed up as well. I had claims for the plumbing and the air condition on the rental home. The plumbing claim was okay but I had a terrible time with the AC claim because it was on a Labor weekend. The contractor was short-handed and my renter had to wait four days to finally get the AC fixed. I wasn't happy about that. But Home Shield helped me a lot when I had issues contacting the contractor. They did what they can do. It just happened to be the wrong time and it was hot here in Nevada.

Previously, we had a problem with a bathroom heater that Home Shield wasn't able to fix. And then, for the stove, I called and talked to a person. It's hard to understand Home Shield reps, but that person I understood well. It took a little while because the first set of parts that came didn't fit. The stove is an older unit. But they finally found the right part. It's working just fine now.

My AC unit had an issue. I submitted the request online for the repair and the technician came within a couple of days to diagnose the problem. Once he diagnosed it, he came the next week and fixed the problem. So it was a 7-day turnaround but I had a good experience all around with the contractor. So far, I haven't had a problem with anything and with AHS, I feel like I'm getting what I'm paying for.

There was an issue with the sink and the garbage disposal. I called that in to American Home Shield. C Mayes Plumbing came out and did the plumbing job for me. They repaired the garbage disposal. But the claim is still kind of pending as they're waiting on a part for the faucet on the sink. It's been about two or three weeks.

We moved into the house that we just bought so we needed new keys so that nobody else would have a key to the house. I called American Home Shield's 800 number and was told that the locksmith would reach out to me in a few hours. It was a short amount of time and he did. He was fantastic. He was very efficient and thorough.

There was a backup or a clog in our plumbing. I used the American Home Shield app to make a claim and it was pretty user-friendly. I was to expect someone out within 24 to 48 hours. Sirius Plumbing & Air Conditioning came and they were very good. They unclogged the clog and our plumbing has been good since. This repair helped us well. Working with American Home Shield, it has definitely paid for itself.

The contractor did a great job. They were very professional, efficient, and really responsive to all of our needs. The AC has been perfect. We like American Home Shield's service because in the year that we've been in our home, we've had them three times and it’s really paid off. It's a good safety thing to have. Filing a claim is super easy 'cause you do it all online. It's quick. What I found out too on this last time that I placed my order was that I could call the contractor directly 'cause I don't wanna wait two or three days to get a call back. It was 100 degrees and we needed our AC fixed. I was thankful that I was allowed to call the contractors and get the claim more prioritized.

The tech was really quick. It seemed like it was a good job. But when I had the water running, I looked down and my whole kitchen was flooded. He changed out the garbage disposal but he forgot to connect the hoses. It was a big clean-up but my husband hooked it up. Overall, we've had really good service from AHS. They've fixed my pool pump, my dryer and my refrigerator. The only downside is the copay is a little expensive.

I began to notice that when I would set my thermostat, it didn't get cool. It seemed like everything was functioning properly. All the fans were going, and all the sensors seemed fine. We put in the call to Home Shield and the man from Pro Tech Mechanical showed up. Within two days he was here. And he wasn't here more than 10 minutes and the problem was solved.

The air conditioner stopped working right before this heat. I called American Home Shield and they sent some guy. He came and checked everything. I don’t know what was he upset from. He said the compressor is bad. Then they said because there had been a water damage, American Home Shield wouldn't cover it. I asked to talk to the supervisor or a manager. He’s supposed to call me back in 24 hours but nobody did. I’m calling the guy who took the board out and go tested it to see if that’s not the case. They have to pay for the damages.

American Home Shield would be good for first-time homebuyers and for a home that might be a little bit older with possible issues. I just transferred it over to my new home. It’s easy to submit the claims and easy to do a follow-up or make an appointment with the vendors. When the cold water faucet on the washing machine was leaking, we had Greenway take care of it.

When the tech from Cecil and Sons tested the AC, it didn't have any power. He thought it was the capacitor so he replaced it. That worked for a couple of days but then it stopped. Some part of the AC system wasn’t working anymore. It was blowing air but it wasn't cooling. In any event, something else was wrong. So, they are coming back to make that repair.

My air conditioning went off and quit and there was nothing registering on my thermostat. I was told A Johnson Heating & Cooling was gonna take a couple of days to come out and I talked to the guy and said it was really hot. I said, “Can you please get out here sooner?” and he got out that same day which I was so grateful for. First of all, it turned out that the battery was dead in the thermostat on the wall so he replaced the battery so it could read what the temperature was. I then asked him to go out and check the Freon in there (because it's an older unit) and he did. It was down a pound and he put some more in so everything was working fine when he left.

I would recommend American Home Shield. The warranty service came with the house that we bought and if I were selling the house, I would get the warranty program. I would do that because there isn't anything wrong and I'm confident about it. If something did go wrong and people are getting old and out of shape, they just call in the program and American Home Shield will take care of it.

My daughter was brushing her teeth and she turned the faucet and something snapped inside and it started gushing water. So I went under the sink and turned it off. DNB came out and fixed it. It was pretty routine. But the plumbers that came before them were rude as hell. American Home Shield never followed up with those two plumbers. One of them told me that I needed to call him before I did any work. Our house is 21 years old. It's the same hookup line and it was original equipment. For him to say that I was doing something, it really left a bad taste in my mouth. He came back for a problem similar to that one and he was acting like he was happy. I tried to install a bidet toilet lid and I ended up stripping something. He said that it wasn't gonna be covered under American Home Shield and it would be $75. He told me it wasn't normal wear and tear. He had to replace it. But I didn't get my bidet in. It’s just sitting there.

I submitted a claim with AHS because both toilets went out at the same time. The pump was skeeting water all over the place, so I had to turn it off by the valve. When the contractors got here, they had to replace both of them. There were no issues. It's working great now. It's been really easy submitting claims online with AHS. I tried to call on this one situation. I wasn't on hold, but it took a long time to get a representative because I thought I was being charged twice, but I wasn't. Once they assign you that contractor, they still wait a while before they charge a card. That particular week, so much was going on. So charges were constantly being charged. But it got resolved. It wasn't an extra charge. It was just that week was a busy week for the contractors. My experience with AHS has been excellent. I haven't had any issues.

We had a little noise coming from the hot water tank and it was squirting water out of the sprout that leads to the pipe that leads outside. And there was a flow of water that just flooded on the outside and it went all the way to the street, which was unusual. We called up Home Shield, then the plumber from Alvarez Plumbing Services came out and indicated that too much pressure on the tank caused it to leak. They came out and changed the valve a few days ago and everything seemed to be okay now. They were professional and friendly. And any question I had, they answered it and were cool about it. We still had our hot water though prior to, but it's not doing the same thing that it was doing prior to.

I had a problem with the toilet and Madden Plumbing & Heating came right away and fixed it. They were great. I've done three claims to American Home Shield in the three years we've had it. It’s worked fine. Where we are now, when you put the claim in, it's all on the computer, so you can't talk about it or go into detail on what you need. But that it seems to work. In fact, the turnaround time is pretty quick. They'll say they've contacted somebody and then that person has to contact us. They normally do it right away.

The ceiling fan and the bathroom fan were broken. When I filed the claim, I was on the phone for hours waiting for a representative to answer. I ended up going online. The guy from East Valley Electric called me right before he got there and he was on time. He was able to repair the ceiling fan. He said he just had to balance them out. But the fan for the bathroom was completely broken so he had to replace it. They’re working great now. The only thing is I'm still waiting on a work order for the appliance that I put in the same time that I put in the electric. Those people called me, but they were trying to go home when I wasn't there. I told them I was at work so they said they would call me back to reschedule. But I never heard from them again. I was gonna give them a call and have them reschedule somebody else. Overall, American Home Shield is really good. I referred some friends to them not so long ago.

Our recent claim with AHS went fine. My air wasn't getting cool. The contractor ordered the part and he came back and put it in there. He was prompt and polite. With AHS, I like not having to pay the full amount out of pocket.

I had some stoppage in two sinks and also had a issue with one of the toilets where it would run then stop then run to fill the tank up periodically. We'd hear it going on and off. I filled out the online portal that you go in and click all the stuff that you have issue with then pay 100 bucks right there. The contractor was fairly quick. They responded within a day or two and were out at the house within a couple of days. They were very professional. They're probably one of the better contractors American Home Shield has sent out to my house.

There was a leak that was coming out from upstairs so there was some stain on the ceiling from downstairs. I called it in and the rep was very helpful. The contractor came, opened it and looked where it was coming from, and it was from the drainage from upstairs. The guy from Keyliam and Sons was really good. He was very nice. He explained everything that he was doing. If I asked him a question, he was very polite in answering it and explaining it.

The washer wasn't functioning correctly. I couldn't get a person from Home Shield to talk to so I went on their website and requested the service there. Then I was told that a service contractor had been assigned and I was given a dispatch ID Number. RefrigeRaider Appliance Services contacted me and everything has been working fine since they came out.

The spa was draining into the pool. I submitted a dispatch request online and it's much better than calling. You can't get anybody when you call. You wait like an hour and a half to get somebody on the phone. The only option is to use the website. The contractor called the day before and said they would be here between 8:00 and 1:00. The guy was great. He replaced the check valve, the actuator and the air blower. There was something that was burnt out which would power the air blower to create bubbles in the spa. He said that the relay was not covered under American Home Shield. I'm trying to get ahold of them to come out and fix this relay but nobody's answering me so I don't know what I'm supposed to do. I talked to them yesterday. They sent me an invoice for the relay, but they said they would call to reschedule for him to come out and do that, and they haven't done it. I don't know when they're supposed to be here for that.

My toilet wouldn't flush. The water would fill back up in the tank but it wouldn't stop running. It just kept pouring out water into the tank which went down into the ground over and over. We couldn't get it to stop. The floater wasn't good. A claim was made with American Home Shield and they sent out Superior Drain Cleaning. They were polite, nice, clean, and neat. They represented professionals. They were Johnny-on-the-spot too and they had the parts. Their guy said he would have it done in a jiffy and in 15 minutes, he was in and out. It was awesome. I was very impressed and pleased with them. Everything is working perfectly.

I've been with American Home Shield for years and it's been fine. However, when the website asks you what's wrong with your appliance, it doesn't give you an opportunity to tell them what's wrong with it. It gives you options to choose from and sometimes, I notice my option isn't on there. Recently, GE Appliance came out for the oven. Every time I turned it on, it did an F3 sound. The guy said because it was so old, the parts could no longer be found. They're now ordering an oven. They sent me pictures of what to expect and we went from there based on the dimensions I gave them.

We've had AHS for about eight years and never had a problem. However, I have a second home on my ranch that I cover, and the refrigerator went out on July 5th, and finally, two weeks ago, they decided to replace it. My son's been without a refrigerator that long and he has a minor in house. Finally, the refrigerator will be in in 10 more days. So that was really bad.

My AC wasn't blowing cold air. Submitting a claim online to American Home Shield was fairly easy. Their tech from Trademasters Inc. came and repaired everything. Now, my AC is perfectly fine. Having AHS has been awesome.

I had an issue with the AC and I tried to get ahold of Home Shield's automated line but I was having some issues over the phone, so I used the website. I logged in on there and initiated the claim. Moore Air came out and the tech was great. He came within 24 hours but there were a few issues with the unit and he went out a second time. Both times he came out were phenomenal. My wife and I have a young baby and we wanted him to take his shoes off and he said it was not an issue. He offered to take his shoes off to walk around the house. We were happy about that. He did a great job and the AC is working great now. Also, I was unaware that if the same issue wasn't resolved, I wouldn't have to pay the $100 co-payment again. I was pretty excited about that. I thought it was $100 co-pay every single time and I was surprised. Home Shield didn't charge the second time and I really enjoyed that.

I was having an electrical problem so we request an electrician to come out. One of the outlets was sparkling and it was throwing out sparks. That's when we shut off the power for the room and waited for the electrician to come out. Washington Electrician came and everything went well. But I wish I didn't have to wait long for one of the electricians to come over. It took about four to five days that we were without power in the master bedroom. But once they got there, they fixed the outlet then they checked the rest of the outlets. They did their job and it was fairly quick. American Home Shield covers a lot of stuff and I only have to pay a $75 fee. I will be calling them to see if we can extend the warranty. My ma and I are gonna sit down and see if we can do that.

I've been getting excellent service from American Home Shield. Sometimes I submit my claims online, and other times on the phone. I have to wait quite a while to get ahold of a person on the phone, but online, it was very easy. When Rex Appliance Services came out, everything went good. I stayed six feet from them, and they had their mask on. They were in my utility room, and I went over whenever they needed me and they knocked on the door to tell me what was going on. The part that turns the washing machine round and round, the smaller part in that was broken, so they repaired that. After that, we called them back out again because the machine was acting up, but there was nothing more wrong with. It was just out of alignment and they took care of the problem.

I had a serious clog in the shower. Two gentlemen from Sirius came out. They called us ahead of time to let us know that they would be here in about 30 minutes. They were exactly within 30 minutes. They came in, looked at the situation and told my husband what they were gonna do. They did it. They had me sign some papers, and they left. They were very courteous.

We called American Home Shield regarding our downstairs air conditioning. Their reps were great. They told me when the contractor would be calling me to set the appointment. Air Magic came out. The issue was the coils inside the air compressor were freezing, and then they were defrosting and water was leaking all over inside of the wall where the air filter vent is. They had to bring in a part and they fixed it. Air Magic did great.

The contractors that came out for our recent claim were outstanding. We did not have any difficulty with the submission process with American Home Shield. The claim was for the refrigerator that went off. It leaked water and quit running. The contractors looked at it and did a little something but it didn’t work. I called them back the next day and they came out promptly and diagnosed it, ordered the part and came back last week and fixed it. They did an excellent job.

There was something wrong with the microwave. I called American Home Shield to submit a claim and the experience was great. The rep was very good and knowledgeable. The contractor who came was a little early. He was wonderful and he knew what it was immediately. There was a latch on the door and he fixed it. AHS provides a wonderful service.

Our washer washed one load and then suddenly it stopped. The water wasn't spinning and the thing in the middle wasn't turning. Submitting a claim to American Home Shield was very easy. I called them on a Friday but then I didn't hear anything about my claim until Monday. Their contractor from Hotshot Appliance came 'cause I called. Other than this issue, everything was perfect. The tech from Hotshot was every polite and helpful. He fixed my issue and he was gone. I've had AHS for years and years. If I need something repaired, they're the ones I go to because it's no hassle. I tell them what's broken and they tell me there is a part that has to be ordered. They order it and they tell me that it should come in a certain amount of time. If they get it sooner, they come sooner.

I had a leak in my garbage disposal. It was getting damp underneath my sink and I didn't want that to go worse. I notified AHS about it online and it was a very simple process. I was told that someone should call me within 24 hours and someone did. Patrick Murphy Plumbing texted me the next day and said they could come out that day but I wasn't available, so they came out the day after. The service was fast, prompt, and professional. The tech changed the whole unit and he did everything within 15 minutes. It's been working well since and now I can use my garbage disposal again.

Street Plumbing has been out twice. The most recent was for a garbage disposal issue which ended up not being an issue after all. When they got here, my husband showed them the garbage disposal that wasn't working. The guy went in, kinda cleaned it out a little bit, took out something that went in there and it was fine. I filed a claim in the morning and they came out the following afternoon. It was great.

The guy came one time and fixed the problem with no issue. He explained to me the work that he was doing and that he was gonna do, and the unit's working great. We're not hot anymore. American Home Shield is good. I've used it probably 4 times and they saved me money. But customers should get a choice on what vendor they send out. I can see if there's only one contractor in the area that does that work but if there's more than one provider available, I should get a choice. I had plumbing done probably a year and a half ago and I was really unhappy with that service and they sent them out again. It got to the point where I said, "If it's not fixed this time, do not send them again."

Today, a contractor came out for a servicing. I noticed something going wrong with my furnace. The condenser is fine because it's new, but it's making a weird sound. The tech found that it is a slight issue with the relay, but it's not gone out. His statement was either it's not working the way it's supposed to or it's completely out, before we can repair anything. We know something is going wrong with it, but it has not stopped functioning the way it's supposed to so we can't repair. That's the only thing I don't like.

Comfort Controls was great, especially the guy who came in, Chris. He was very helpful. He gave us a couple of hinters. He had his mask on and he was distancing. He pulled out the part in the unit that wasn't functioning. He showed me the part that was not working, and he put a new replacement in there. I'm very pleased with the service.

The contractors that came out for our plumbing issue were fantastic. The technician was excellent. He did a great job. He was clean and professional. He had the mask and gloves the whole time.

My most recent claim with Home Shield was for my electric furnace. However, I wasn't happy with the services that the contractor gave me. They gave me an appointment but I never had a window I was told open. We haven't moved into this house yet, and they said, "Okay. This technician will be there anywhere from 12:00 to the end of the business day, 12:00 to 5:00." But they didn’t come all the way until 5:00. So, we sat at this house all day, in a house that we haven't moved in yet. I told them that. But still, you wanna be there when somebody comes in your house. I wish they gave me a smaller window or just an exact time. All the ones that I had with Home Shield gave me an exact time.

My recent experience with AHS was outstanding. The contractor showed up on time, did what he had to do and he was gone. He made sure everything was running and it was good to go. The capacitor had gone out on it so, he just replaced it. I like the service of AHS. It’s awesome.

When my AC had an issue, the tech that AHS sent out did a really good job. He was on time, courteous, and he knew exactly what he was doing. He looked at it and within two seconds, he had it diagnosed and fixed. Also, he remained outside and wore a mask. We were six feet away from each other. The AC is working great now and up to that last call, my experience with AHS has been good.

My garage was flooded after I ran the washing machine. Immediate Response Plumbing and Rooter came out and unstopped the blockage for me.

Recently, we had a problem with the plumbing. It was the leak in the shower. The contractors had to order a part. They came back out seven days later and they repaired it. Everything's good with it. I love American Home Shield. I had them most of the time for the past almost 11 years. I went a year without them. But most of the time, it was American Home Shield. They stand by their work. We had a couple of replacements. They replaced the washing machine. Everything that I asked them pretty much got done. I've never had any problems with them.

I just renewed my second year contract with Home Shield last August. I like that I don't have to run around and try to find anybody to do the job and worry about the tech ripping me off. I like top quality work. You call people up and they claim they can do this and then they get out there and screw you around or they quote you one price, and then they get out there and they tell you another, try to up the ante. I don't have to deal with all that. All I have to do is call Home Shield, put in my order, and they take care of the rest. They just call me and tell me when the contractor will be there. I wasn't there when Intertech Maintenance came in but I've used them before and I love them. I like their politeness and friendliness. Also, they're knowledgeable and down-to-earth. I'm completely satisfied with Home Shield.

Our power kept going off in the living room. When we put the breaker back on, it kept doing it like six different times. I guess there was a shortage in the wire. It happened on Thursday night and I called the claim in on Friday. Nobody could come to us until Monday so we didn't have power in our living room for the entire weekend and that was kind of a little frustrating. That was the only thing that I would say I wish was different. But that's fine. I understand that's how it is sometimes. AHS sent Elite Electric Solutions and they fixed that. They were awesome. Overall, AHS was fast and reliable.