American Home Shield Reviews

After years of paying premiums with no claims our washer gave out, so finally a chance to use our policy. Called AHS, told them the drum was spinning unevenly and smoking - clearly the drum needs replacing I say. 10 days later a repairman shows up, of course looks at the drum for 10 seconds and declares it needs to be replaced. Now AHS is supposedly looking for replacement parts (parts and labor clearly more than replacement cost of the machine) with no indication of when that search will end, the timing of replacement if they find the parts, or their intentions if they don’t find the parts. The ticket shows as ‘closed’ in my online account so the only source of info is me calling AHS every day, waiting on hold, and re-explaining all of this to a new operator. Short story, 3 weeks, no washer, no end in sight. AHS is a complete waste of money and time! DO NOT BUY!

Our air conditioner was not working. It was running all the time but no cold air was coming out and the compressor wouldn't go off. My husband had to turn it off at the breaker. I called American Home Shield and paid the $75. This was on a Friday night and on Monday afternoon, A-US Air Conditioning of Texas came out and their tech found that a fuse had blown. He changed some little bracket fuse. He also started checking the lines back and there was a kink in the line. The Freon had finally just busted through it. All the Freon was gone so he had to put 8 or 10 pounds of Freon in, plus replace that whole piece.

We had been out of town and came and air conditioning had frozen. It wasn't working so I called American Home Shield. They sent a guy out here that said the blower went out. He was a young man, pretty nice, professional, and courteous. He did a good job and fixed it, but just the other day, the blower was making noise. I have to call the contractor back and they have to send someone back out here to see what's going on.

We have two air conditioning units and one of them wasn't giving us cold air. Between the request time and the time that somebody was available was a week so that was kinda long. But it was during a hot period so I imagine they were busy. When Super Air did come out, they were very pleasant. I showed them what needed to be done and the guy said there was a compressor that needed replacing so he did so. He checked to make sure that we had cold air out of the register before he left.

The AC claim went fine. The person came out in a timely fashion. He is supposed to call back to do a follow-up but I haven't gotten that yet. He said they usually do it within two to three weeks just to make sure that the AC is still functioning properly. However, for the refrigerator claim, it has been a very unpleasant experience from day one. American Home Shield told me that contract relations was gonna call me. Amtec Services was originally called for the service on July 1st and they came out to fix the refrigerator. They came out again on July 21st for the same issue. When the refrigerator was still not fixed, they had to come again on July 25th. From July 25th, the refrigerator worked for probably about two or three more times then they were called out again for the same issue on August the 9th. They were supposed to be ordering another part from August the 9th.

I had a refrigerator that wasn't working. I did the claim online to American Home Shield and it was fairly simple. The technician who came out was very pleasant and professional. It ended up being an electrical power issue which isn't under contract and so, that's for me to resolve. But they accurately diagnosed the problem so it was helpful. I'm satisfied with AHS.

Filing the claim was very easy. You go on the website, put in your problem, and you get a confirmation minutes later. The guy who came out was very professional and answered questions. He was really nice. He did a great job and fixed everything. They were a good service company. I would recommend them.

The motor would run but no air would come in so the gentleman came. He couldn't see anything but he said it was a little low on freon and put a pound of it. Within seven days, it was having the same kind of difficulty so American Home Shield sent another contractor. They did not charge for that one 'cause it was so soon. That gentleman put a capacitor on that air conditioner. He said if that didn't work, then probably it would need a compressor. The air conditioner's 14 years old but it's working right now so there's nothing we're complaining about.

My air conditioner wasn't blowing out cold air. So, Pete came and fixed it quickly. American Home Shield's claims process is pretty simple. I submit a claim, then they'll send me an email with the company that they're sending out for me, and then I click on the link and then go on their company and schedule my appointment. A person comes out whenever I schedule the appointment for. Having the home warranty is great because I could pay way more to have someone to come out to service my air conditioner, and it was only $75 when it could have been more than it.

My experience with American Home Shield was very positive and very professional. I'm a single woman so when I can find an organization that I trust to take care of my needs, to get the best people to me, I really appreciate that. Recently, I had to get my garbage disposal replaced. I went online, used their website and the portal and scheduled everything. The payment was done there. The subcontractor contacted me within 24 hours. I was very satisfied with their level of professionalism, their skill and their expertise in fixing the problem.

The hot water heater went out. We called to submit a claim with AHS. The vendors came and they said it needed to be replaced. However, the new hot water heaters have different air vents on it than the other ones did. So, the technician had to order it. But he was able to get the old one started. We still had hot water in the meantime. Everything has been fine since then.

Everything was great with Premier Appliance. The guy walked me through the process, told me what the issue was, walked me through how he was gonna fix it, and gave me his contact information in case the fix didn't work. American Home Shield is fantastic. I was really pleased with the response time and putting in my request and when they get somebody to come. It's beneficial 'cause I don't have to go out and look for somebody when something happens. I had the HVAC unit go out. They were able to find somebody and have them come out. They go ahead and get everything started, like paying them to come out and go ahead and repair it without really needing feedback from me other than just a quick little acceptance online or on the app. Filing a claim is very easy and very intuitive online.

I did an online claim to American Home Shield for an air conditioning problem. I had an issue logging in, but I got it resolved, and it was fine. The contractor who was sent came out and fixed the issue in just minutes. Having American Home Shield has been very convenient.

The microwave stopped working and I contacted Home Shield. They sent a tech who diagnosed the problem and ordered the parts. Then, he came in the next time and he installed the new parts. It was very fast and everything was up and running. It was a great experience. I've had Home Shield for a long time and I always recommend them. They care of all the issues and they were very quick to resolve them. I'm so happy about it. It's a peace of mind.

I went online, into my account, and I picked from the pulldown menu of things I needed to claim and then that created other options within that field. Then I picked the one that I felt most represented what I needed and I clicked submit. Home Shield got back to me the next day. An HVAC guy came out. We have seen him before. He was nice and efficient, and he fixed our problem. It was all done that day. It's now working just like it should be.

Submitting claims with Home Shield was pretty easy. The first one I just went online too. We recently had a leak issue in the kitchen. The tech has come out and he was very professional. All good. I'm very satisfied with Home Shield.

Many years ago, I was a Realtor and I started giving a one-year funded American Home Shield warranty to all my buyers as a closing gift for two reasons. It gave them peace of mind and if something didn't work in their new house, I wasn't the guy getting the complaint. They'd just call American Home Shield and have it taken care of. So when I bought my house 34 years ago, I signed up with American Home Shield almost immediately. And they have been wonderful. They're efficient, helpful and available.

Home warranties are problematic in nature. I've had many claims with American Home Shield done so far and overall, they've been fine. The claim submission is great and easy to do. But they should expand coverages. The rekeying done by Pop-A-Lock was very good. It took them less than half a business day to schedule. The service was timely, professional, and efficient. They were here for maybe 20 minutes. I felt very good about the precautions they took.

I had no hot water and I put in the claim to American Home Shield on Friday. I was contacted by the service company on Sunday and they made an appointment for me between 1:00 and 3:00 in the afternoon. That was awesome seeing that I went a whole weekend without any showers, which wasn’t pleasant. The service guy called me up in the morning and said that he was 45 minutes away. He asked me what I was expecting and I said that this water heater is about 15 years old, so it might be replaced. He said he would check it out.

The first time I had a claim with AHS, the contractor said they would have to take out the tub and everything else and it wasn’t something that AHS would cover. It wasn't normal wear and tear. They charged $100 and told me they couldn’t do anything. The hardest part was nobody would talk to me. I would call and ask what the problem was and they said they would find out and get back to me. I had to keep calling and calling. It was one of those things where if you're waiting for an agent, you wait for an hour and 55 minutes. They didn't give the option of calling back or anything like that. It was ridiculous. I read a lot on the company and they had really bad reviews online. They do this a lot. They go out and say there’s nothing they can do. Then, they charge the 100 bucks. I told AHS I don't wanna deal with that company anymore and they said they will put that on notation.

Whenever I have an issue, I call American Home Shield. They dispatched Grade A Plumbing when there was a pipe dripping in my unit. The person living under my unit noticed it. The plumbing company called me. I don't live in the unit but I had someone there. They were fine with Grade A Plumbing. They corrected the problem and the issue was fixed because I haven't heard from the owner of the other unit. So far, I have not had any issues with American Home Shield although I an issue with their one of their contractors. This was for another issue though. But that eventually got resolved.

The guy from Alejo Electric came and he looked at the issue. He said such a problem happens if the light is turned off. In our area during this COVID-19 and the fire in the state, there was a time when power was cut out. I don't know if that's when the issue happened, because my air conditioning system was working before. He couldn't turn it on. He told me that he's gonna report what he has done and that American Home Shield would get back to me. He took some pictures. Then I didn't hear from American Home Shield. I called them to follow up. They said that somebody would be sent to take care of the issue. Then recently, I saw an email from them saying that there were limitations approving the air conditioning at my place and they gave a number to call.

My garbage disposal had locked up on me and I couldn't get it to work. The contractor that AHS sent came out. It was jammed up. I'm not sure exactly what was the cause of the jam, but he got it fixed and I hadn’t had a problem since. The contractor did a real good job. I haven’t had any problems with submitting a claim with AHS. They’re pretty fast about getting somebody out here to get it taken care of. I hadn't had anything but a great experience with American Home Shield so far. Having a warranty saves me a ton of money. Just this year alone, I bought a new house and I've had four items jack up on me and they were out here to get them taken care of.

Myers Comfort came out and then came back and did the work they needed to do so the AC is doing fine right now. Initially, when the tech came out, he put some Freon in it, and it didn't work because he said the evaporator coil was leaking. He had to come back and change out the evaporator coil. Once he did that, it’s been fine ever since.

When my air conditioning was not working, I submitted the claim and they gave me a provider. But when I called those people, they told me that they didn't accept AHS claims anymore. Apparently, they're assigned by computer and nobody called them until they got a message. So that wasn’t too good. So I called AHS back and they gave me another provider, which was LynnCo. Then LynnCo called me and said it would be five days for someone to come out.

American Home Shield was the easiest to buy and it has been great thus far. We've had three claims and two have been with H&C Electric for pretty much the same electrical problem. Within 30 minutes of submitting a claim, the folks at H&C Electric are on the phone and scheduling a time. We have arc-fault interrupters in the house and they usually have issues. The breakers would flash a code that tells you when they're bad or what's wrong with them. H&C Electric came out and replaced the breakers post-haste. We have a dishwasher claim in process and that hasn't been as simple though.

There was a point when I thought I could get a better monthly rate and I went to a different company. I ended up firing them after the first service call and going back to American Home Shield. Sometimes, it's better to pay a little bit more per month on the premium to get what you need when you need it. When my garage door opener was not working and the garage door was not closing, I did my claim. I was given a four-hour window time frame, but I had to reschedule the company twice to get out here because of my work schedule. The guy then from Flash Garage Door Service came out and he found and fixed the problem. The service kept my home secure with that garage door not closing and locking. When I go to bed at night, nothing comes through.

I'm waiting for American Home Shield to take care of a service that I put in there. The company that came out to service recommended that I get my washer replaced and I have not been able to reach American Home Shield or even contact them. The number that they've given me is not working. It's not helping me at all. Supposedly, they are waiting for a part or they have to confirm that the part is obsolescent. It's been over three weeks now and I'm without a washing machine. I've been using outside facility to wash my clothes.

Service Contractors came out and replaced a part on one of my outside AC units. Then I had another AC claim. I thought I have a leak in one of my AC units because the drip pan was filling up way too fast. Also, it looked like it could've been dripping from the unit and not from the overflow or anything like that. I asked Home Shield to send the same guy and the same company back out because of my good experience with their tech in the past. He came out and found out that I had a blockage further down the line. Both units that I have were filling into the one drain pan causing the overflow. He went upstairs to one of the bathrooms where the unit drains into to help unclog it. He blew and cleaned the lines out and everything started flowing like it should. He was a nice guy.

I called Home Shield and they called Arrow Air Systems then the technician came out. For about two days, the system ran fine. When I returned the call back to Home Shield, I told them that my air system had gone back out again. They contacted the guy and he came back. He said that I had some bad wires, that he would be going back to the office, and he would get that handled. He also told me that as soon as he got it in, he would be back to put it in. He was there on time. I just went on his word. But I haven't heard from him since.

The people from J&J Mechanical that came out were really professional and really nice about everything and honest about what needed to be replaced. It was the dishwasher and the washing machine that needed to be replaced. They sent everything in to American Home Shield, and I never heard from American Home Shield again. I called and called. I was on wait for one hour, sometimes I was on the phone for three hours. They never called. When I asked to speak to a supervisor, the lady said that the supervisor was busy. She just kept saying that the supervisor was on another call. Then, she would give me a number where the washing machine and dishwasher needed to be replaced. So she will click over and get me to another department, and I was on the phone with them for two or three hours. I have never reached the people to replace my appliances.

We had a broken disposal and there was some leakage underneath the sink. Advanced Plumbing sent out someone to repair. His name is Julian and he did the repair, but it was incomplete because there was a broken part on top, which I followed up with Advanced Plumbing. They said they were gonna call back, but they never did.

There was a little finishing nail that got bent sideways and was lodging against the wall of the garbage disposal so it wouldn't spin. The guy from Carl’s Plumbing found it in a few minutes and got it cleared. Everything is fine now. I was standing there right with him when he was working on it. He pulled it out and showed it to me. I had my hand in there, looking for it myself but I couldn't find it. He was observing protocol. I submitted the claim online and paid my deductible. The vendor did what they were supposed to do. They contacted me to confirm the appointment. They came out when they said they were gonna come out and took care of it all. So I was happy with it.

I've been very pleased with American Home Shield's service and I had no problem with it. Usually when you request either online or in person, you get a callback within 24 hours of who's gonna come out. And they identify themselves when they come out so you feel really secure about it. But I learned that instead of doing a claim online, I should call American Home Shield because if I wanna request a certain service, I get who I want that way. When doing it online, it seems you get whatever the computer throws out. I knew this one appliance place that I didn't want. My son has American Home Shield and he has so much trouble with that appliance place. It was a microwave situation. The technicians took it out and they didn't know what they were doing it. They brought it back and it was back and forth. It's a hassle.

The AC made a really bad noise and the fan motor burned up. It quit running so we called Home Shield. A guy from Myers came out and checked it. He went back in just a few hours on a Sunday. He said he had to order a new fan motor and he would put it in as soon as it came. They did and it worked. My wife says it took too long to get the part. It was 10 days before they fixed it. But other than that, it was really good. Having a home warranty is worthwhile.

It's really easy to do service requests online and I've always enjoyed that. It's simple. When our unit wasn’t cooling, American Home Shield assigned someone fast. The company they used was very prompt and very helpful as well. The gentleman let us know in the evening that he'd be here the next day. He then came out and we found out our unit was frozen, and he was able to get it working again.

Filing a claim with American Home Shield is pretty simple and their contractors seem pretty good. I had a clog in the kitchen drain and faucet leak. Response Plumbing & Rooter came out and tightened up everything. They did a pretty good job.

I'm not super savvy about everything it takes to keep a home in order and operational so I got American Home Shield's warranty. When I need to call them, the experience is very rewarding. The vendors that they use in my area are concerned about the fact that I get good coverage regardless of how they're paid. At the end of every visit, at least where it was something they could provide service with, they take the time to explain what the problem was, what they fixed, and remind me that the call is under a 30-day warranty. If the problem persisted, they tell me to be sure to go back in and request that help.

I have two air conditioning units. The one on the lower floor happened to not cool down at all. It was pretty much spitting out hot air but not cold. The first time that the AC person came out there, he knew the main cause. The line itself was frozen in the outdoor unit so he did have to come back at a different day as the lines defrosted. Because it was a Saturday when he came out, he couldn't come out until Monday. When he came back, he thought it was simply a minor leak. He ended up discovering that it was a component that was malfunctioning. He replaced it and everything was fine. Overall, he was very punctual and very pleasant. The only thing is I kinda hoped the American Home Shield website said, “Hey, you're submitting an air conditioning claim, go ahead and turn it off to prevent a duplication of a person coming out.”

My recent claim with American Home Shield was the air conditioner. It wasn't working correctly. The customer service people are in the Philippines and we're here in the States. So they would contract somebody and neither one of them coordinated with me to see if I was home during that time. I didn't have a way of getting in contact with the person that was contracted. They would come to the house and I wouldn't be home.

I feel good about American Home Shield. $100 is a little bit higher than I expected but they're better than the one I had originally. The tech that recently came out was very professional and I liked him. He did his work and gave me more information about my appliances. It was an issue with the refrigerator ice maker. The ice wouldn't stop coming out the chute. He ordered a part and the part is in. The appointment was scheduled for tomorrow but I have a doctor's appointment so everything was put off until Thursday. Them working with my schedule was good.

There was a plumbing issue recently that AHS sent Wade's Plumbing out. They handled it very nicely. But before that, I had an experience with May Heating. The AC was not working upstairs. Their guy came and just looked at it. It was a couple of minutes. Then he said the water flush was not working as well as the pump. He said he would order it and then replace it. It was 20 days. Then I called the insurance. I called May Heating and they said it was something else. The guy put something weird. Then they sent me an invoice, which they asked me to pay $1,500. I was shocked. The guy didn't even spend two minutes and then he said that.

American Home Shield sent Peterson Repairs for the refrigerator, and things went extremely well. About 45 days before that, someone else came out here and supposed to have been fixing the same problem with the refrigerator. They didn't do their job right, which means that I had to pay an extra $100 to get the same thing fixed. There was water in the same place, and the man who did it this time showed me what he did and he said I shouldn't have any problems again. But I paid money to get something done twice, and I meant to call American Home Shield and tell them about that and that they really need to check their people because people don't have money to be paying out like that. The man who came the second time appeared to know what he was doing. He was professional, he did his job, and he explained to me. He said, "Let me show you what I'm gonna do here." He answered my questions, too.

I like the quality of Quality Plumbing. They're nice, kind, very professional and did things in timely manner. I look forward to having them back again when I have any plumbing to be done. I will be requesting them. It's a great company. I had a leak and they came right away. I have had Home Shield for a very long time, and what I like about them is when you call, they put a claim in and they're right there with their people. Now, sometimes, the companies that they pick are not good all the time but Quality Plumbing is.

J & K Plumbing fixed my issue quickly but then after probably a few days, one of the toilets doing the same thing again, but I called American Home Shield and they sent their guys and then they fixed it. Now, it's working. I'm satisfied with Home Shield.

We had an electrical issue regarding the wiring in a light switch. I submitted a claim through the website of AHS and I like the website. The contractor that came out did a great job. He was super nice.

I put up an AC claim to American Home Shield. I still have an issue with my AC, but I don't know if they cover that or it’s not under coverage since it's not broken yet. I have the AC on the attic. I have two units since I have a two story house. There’s a tray that goes with my AC. It seems like, sometimes, there's water in there. There’s a tray where that water is stored, and it is all rusted and about to get broken because of all the rusting all around. I don’t know if AHS can replace that before I get a huge lake in the attic and make a big mess around my house or I’m supposed to wait until the actual tray has a hole on it.

I really liked the company that came out and worked with us on our problem. They were very nice. We were not getting hot water to portions of the house and they were explaining to me the issues in details, including how it affects the house and how things run. I liked the service. After they came out to inspect it, we found that the issue was the recirculating pump and something else attached to it that they needed to replace. As soon as they got approved and they had the part, they called to schedule an appointment. It was within a reasonable time, once they gave me a call, and then they were here.

The icemaker wasn't working and the dishwasher wasn't running. I submitted a ticket to Home Shield online and I got a call pretty fast from All Brand to schedule the repair. The tech was a nice guy. He had to come back out and figure out the icemaker. He had to order a part for that. Then, the dishwasher still continued to have trip errors and wasn't drying them. He came out and had to order some additional parts for that. Coincidentally, my dryer went out at the same time so we had to have the dryer looked at as well.

I had an AC unit issue and I did a claim to American Home Shield. It was getting too cold. Dewpoint Heating & Cooling's service was good. The tech was friendly, very polite, and he did a good job. He sort of explained what the issue was. I also had submitted a claim to AHS one day, and I had a problem with it. I had this other guy do the repair. He said he called AHS and told them what the repair was. AHS told me they didn’t call, and they wouldn’t pay the bill.

The AC unit that is in this particular house is in the crawlspace. It was getting to be winter, so I went under the house and checked things out. There was water on the ground underneath the unit. I thought that it was just condensate but there was quite a bit of water. So it would be better to have it checked because if something was wrong or the condensate pump wasn't working, that could cause a big problem. It would freeze in the winter. American Home Shield set an. appointment up with a company to come out.

The AC unit was not cooling properly and the claim submission for it was smooth in this case. The representative on the telephone was polite and professional. I received from American Home Shield the name of the service company that was coming. Then the service company called me and said that they would be at my place the next day within a four-hour time frame that they gave. The service from Kingwood Air Solutions was very well done. There was also a blocked line from the upstairs unit that had to be blown out or cleared out by the tech and he did a good job doing that as well. Everything is working very well for our old air conditioning unit. The home is cool now and that makes everybody happy here at home. I'm currently satisfied with American Home Shield.

I've only done one claim and I filed it online. The technician from Maughanst Appliance came out and he was professional. I told him the problem. He said he knew what it was and showed me, so if it happens again, I could fix it. It only took 15 minutes. I'm a technical guy and he knew it that was why he probably told me ‘cause I repair equipment too. He did a good job. American Home Shield was awesome. It didn't take any time at all to do it and they were in and out.

The blower on my air was not working. The air conditioner was running, but no cold air was coming out because the blower was not functioning correctly. The air conditioner guy came out but when he did, it was functioning. because the blower was still doing its job, he couldn't replace it. But he could tell it was going bad. He said his temperature gauge could see that the blower was overheating. He said the blower is gonna go out any day. He also said, “Because you have a warranty company, I cannot replace this blower until it is not functioning.” He said if I was a paying customer, he would’ve replaced it that day. He left that day knowing that it was broken, and that it wasn't gonna work one day. The next day, my house smelled like it was burning. The blower was burning up.

I'm completely satisfied with American Home Shield. It's easy to submit requests. I do it online and I usually get a follow-up email immediately, then followed by a text and a phone call. Recently, Total Air Care came out for a service call on our AC and it's working fine now. I'm totally pleased with the company and the service.

It took a minute but the technician from Ally Air and Refrigeration finally figured out what the problem was and he fixed the appliance. Since then, it works like brand-new.

My air conditioning unit wasn't blowing cold so I contacted AHS through the American Home Shield app on my phone. It's very simple to navigate and I love it. I was reached out to by United Air Temp almost immediately, maybe about 30 minutes after I placed the initial claim. The technician was really good and really detailed. Everything's been functioning fine. I have another appointment with them because it turns out that while my air conditioning works completely fine, my heating actually doesn't work at all. I just wanted to test out my heat before it starts getting cold out. Overall, the experience was absolutely fantastic. I have had zero complaints so far and I'm glad that American Home Shield has been recommended to me.

I was having an air conditioning problem, so I went online and said that to American Home Shield and hit submit. I got a few text messages and the appointment was set up. My interaction with the contractor was good. He was very professional and he listened to what I had done to troubleshoot it that far. He immediately recognized what the problem was. He tested it first to make sure that that was the correct problem, and then fixed it. Everything has been good since. American Home Shield has been good so far. We've had three claims for repair in the last year and all of them have been handled in a timely manner. We've had to escalate a couple because the repairs weren't being done properly and they got people out and fixed the issue.

The technician from Discount Contractors was good. He fixed my toilet. It has the one and two, and the technician said that when it was installed, they flipped the opposite. Two is actually one, and one is actually two. Being that, it was going down different when I pushed down one button and it had backed up some stuff.

RG Plumbing & Rooter was very informative. They helped me with all the problems that I had. If they couldn't fix it, they gave me some solutions on what I should do next. American Home Shield was good and helpful. It was just that since it started in September, they said that I was gonna get a packet, but I didn't receive anything in the mail.

I had a leak on the pool where the pump wasn't priming the right way and there was no suction. So, the contractor, JnJ Pools, took some part and they fixed it. I’ve had American Home Shield for over ten years and the claim was good. I had another one on my AC and that one turned into a whole nightmare. AHS wanted to cover just the part but not the changes that they had to do and not the Freon as well. So, in order for the issue to be fixed, I had to come up with $800 out of pocket, which was totally outrageous. I ended up opting for the buyout, which was not what I wanna do. I have a home warranty because I wanna make sure that I don't have to bother with me trying to find someone else to fix it. I ended up paying less than the $800 American Home Shield wanted. So, that was unacceptable.

My AC stopped working. We requested to Home Shield, and then Wolfpack Mechanical came and then the tech checked that the condensing unit was leaking so it was not working. That's why it had to be replaced. Then, they put the request. We followed up but we didn't get any timelines, and they told us, “As soon as we receive the new unit, we will install it.” And then as soon as he received it, he installed the next day. The unit is functioning quite good. But from the last two days, we have been having some concern. There is some leakage in the inside unit. The water is dropping. So, we need to contact back. Other than that, we were satisfied with the response. I have heard from other people still facing the same situation in the hot weather that it takes almost two to three weeks, and they send someone to look on and then it takes months. But luckily, we got our issue fixed within three weeks.

One of the burners on my range went out, and I couldn't figure out how to get it fixed. I needed to hire an electrician to come in and fix it, which Home Shield recommended somebody. He came and fixed it. It was an excellent experience. It didn't take him any time at all. He had to do a little troubleshooting. He had to call the manufacturer because it's not a common brand to have. It's an AGA range. He did an excellent job. It’s the first time I used the policy, and it worked out very well.

The oven wasn't coming on. I called American Home Shield and put the claim in. I went through an automated system, and the process was pretty easy. It said that the contractor would contact me within a certain timeframe. It took the guy a little longer than what I expected. It was a holiday and we had a tropical storm. It was a lot going on so I wasn't really pressed by it. But when he got here, we come to find out that it's an old oven. There's a button on the oven that if it’s not set a certain way or pushed in, the oven won’t come on. So, he showed me the button. The oven was fine. He was very pleasant and very knowledgeable.

American Home Shield has a simple and easy process. The contractor did a good job and repaired what needed to be repaired on the dishwasher that day.

American Home Shield handled my claim for the ceiling fans. Their rep was excellent and the contractor they send out was very good. The fans needed to be replaced, so they just replaced them.

Filing a claim is online with no place to leave comments. Claims are not update with actual notes - just a drop down status. Calling customer service is always a minimum of 30 minute wait. Don’t use the call back function - you will get a call and then they hang up while you are speaking. There is no one to talk to and no way to email or chat. I have a plumbing problem that has been open for over two weeks and no response. This is typical of most every request for service. Very unsatisfactory service. Contract won’t be renewed.

We were having some issues with the electric. We filed a claim with Home Shield on the telephone and told them what the problem was. The tech from Mae Dae Electric knew what he was doing and he fixed the job.

My furnace had condensation leaking out of it, coming down the sides, and puddling my basement floor. I called Home Shield and it went fine. Then, they contacted the vendor and within a couple of days, the vendor was in and taking care of the issue. I also had them do some additional work on the side of that - check-up and stuff that's completely independent and separate, and the tech was great. Everything has been fine and working as it should.

The electric people did exactly what they were supposed to do. They came out and fixed the problem. The circuit breaker went out. I needed a new circuit breaker. American Home Shield tried to order the part of the compressor itself but it was on delay and they kept saying it was because of Corona. So it took three weeks to get the compressor. It was in July so it was hot. Eventually, they let the person who did the work to order the compressor, which was right in the shop. The tech went out the next day and he installed it. It worked fine. But American Home Shield's supply chain needs some work.

The contractor that came out to get everything done was good, very efficient, and professional. He was even able to get done with the job faster than what we anticipated, so we were happy with him. I had a little bit of an issue with American Home Shield because we found out something that we needed to get done wasn't fully covered. That was disappointing, but they were really good at getting out to us and following up. We were able to get something financed through the air conditioning company, so we were able to get it taken care of. Everything's working perfectly now.

My neighbor in Texas was using American Home Shield, and he said it was pretty good. So when I got the new house, I figured I'd go ahead and use them. So far, so good. When the AC was leaking, I did a claim through their website and the process was simple. They sent All South Air Systems out. They told me that they blew out the line and everything was good. It was just clogged up. The contractor was very knowledgeable and did good work.

My experience with American Home Shield was easy and efficient. I submitted two claims this year. One was maybe around May and another in August. I submitted my claim online then I got an email about that night both times. Then I got a call from the technician the following day. They were courteous, professional and on-time. The second one that came was much more thorough and addressed the problem compared to the first one. I felt like the first one did a quick patch then just left.

The claim was very easy. I put in the request during the holiday. I didn't get a response that day but I did get a quick response after that on Tuesday or Wednesday and we scheduled the contractor to come in. That was pretty awesome. They were able to come in that same week. The guy came on Thursday or Friday. He came in already prepared. He had a new garbage disposal with him. He said it would take him five minutes. I was a little skeptical but he took five, eight minutes to squat and switch it out and he was done. However, the garbage disposal wasn't the same manufacturer and it wasn't the same power. This one is a half and I had one that was three quarters. It's also a little louder than my old one. It's much smaller than the one that I had before and the quality may be a little less. But I'd definitely use American Home Shield again. I'm glad I got it. It's a great service and my first time use was a great experience.

Everything was wonderful with Hornet Appliance Services. They had to replace the panel on the microwave. I wasn't home when they came out. My mom and dad were there, and they're both deaf, and I know that they were really good with my parents. That makes a big deal for me. The part took about a month to come in. That time frame could’ve been better, but that was fine. The issue got fixed. My dad's happy with American Home Shield. I got it for them in June. I just decided it was time for them to have something else with their house.

The burner on the oven went out. I called in and turned it in, and American Home Shield sent the repair guy out. He turned what he needed in to them but they couldn't find it so they gave us the option for a new one. However, it turned out to be a nightmare. It was two months without an oven. The new oven was supposed to ship out on the 19th. We were supposed to have it installed the next weekend, the 26th. It wasn't here so we had to call and start searching. They didn't even bother to ship it until the 26th and they delivered it on the 16th of this month.

The lamp and the bulb are in the fan and I never used the fans. I only use the lamps. I always operated from a switch on the wall. One lamp broke because it would turn on and then turn off. The fan never worked and the other fan also never worked. There was only one remote control and that didn't work either. The diagnosis was that it's not the lamp that is broken but the remote. In other words, if I had two remote controls and proper receivers, I could use both lamp and ceiling fan properly. American Home Shield rejected the claim. I asked them if I could ask the people who were already here to do the repair. It was back and forth then they gave me the phone number and the name of that guy. I called this person on Friday. They haven't called back but it's only Monday.

I could never call AHS when I submitted a claim so I went through the computer. They had somebody come out. They also sent me back an email letting me know that a certain company would be out to take a look at the problem. The contractors came and looked at our air conditioner. It wasn't blowing cold air. They replaced the condenser and it needed to be charged. The first time that a contractor came out, it was not so great. But the second time, the person that came out was absolutely wonderful. He was very knowledgeable and very informative.

When I would call American Home Shield, they would immediately try to fix the issue. One time, they contacted Elite Pro to try to expedite the process for us. My refrigerator was down and before, I didn't know that I could call and make changes, so I stuck with the first company that was sent (ADA). I was so miserable with that company that I didn't realize that I could change it in between. My refrigerator has been down for two months when we contacted American Home Shield to try to get assistance because we weren't getting any from ADA.

Our AC unit was leaking. We made a claim for it and we had a wonderful experience. The contractor was really good and was very knowledgeable in every way. He solved the problem right away. Our AC has been excellent since then. American Home Shield has been very helpful and they respond within 24 hours which is great. Overall, they are very good at cooperating with me in solving problems. But I would like to see more emergency workers. There were times when we couldn't get help right away because there was no one available. American Home Shield tried but they couldn't. We had to pump the water for three days until someone came. I would like to see what happens over the weekend when we have an emergency. This is when we don't get help. I understand that these days, you cannot find anybody to work especially with COVID.

The AC wasn't working. It would run, but it wouldn't cool the place down. It was pretty easy to submit the claim but it took a while to get through because it seemed it was really busy at that time. The techs were great and they repaired the issue. The only thing I see is that there's still a lot of water coming from the outside unit. The ground around it is soaking wet all the time. But overall, I've been happy with American Home Shield. I had them at a different house when I was in Nevada and I had a good experience there too.

I went through the internet to file a claim. It asked me what unit and household I was trying to file a claim on. I picked the unit and it asked me descriptions of things that have gone wrong with it. I selected it and hit submit. The contractor was pleasant. He said there was nothing wrong with the water heater. It was brand new. But he did cut the water up. He also let me know a lot of things that I didn't know about cutting the water heater up and down. I still can’t get my hot water to stay hot though. It’s okay, but I don’t know what’s going on with that unit. It's a 50-gallon tank. I don't know whether that's a small tank, but it wasn't doing it. When I first moved in, we all can take showers with no issue. Nevertheless, I appreciate American Home Shield.

I own the house with my former husband and he had so much more money than me. So I never worried if something went wrong. I just call up and say, "Hey, such and such needs to be fixed. Would you help me work on that?" But he died and I needed to make sure that I was okay. My son told me about American Home Shield. He has it and he lives in another state. So I immediately got American Home Shield. I didn't need it at the moment, but it's better to have it and not need it than need it and not have it.

One of the valves in our AC was broken and it was low on freon. Once I called American Home Shield, they went ahead and on the following day, Right Tech called me. Right Tech did a good job. They came in on time and took care of my AC unit. They showed me the part after the tech took it out. They did a lot of stuff to it. They fixed it and double-checked everything. Everything worked out well. They went through the backyard and all that and they were very professional. They wore their mask and had gloves on. I put my face mask on too. The AC is working great. While they were there, they showed me the temperature and all that. I'm very happy with that company that AHS has. Then AHS also followed up with me.

I had a problem with my washer. It was off-balance. I went on the AHS website and wrote that I had a problem with it and then they wrote down the name of the company. I called the company and they sent someone out. It was real easy. The contractor who came out was really professional and he fixed it in 10 minutes. The washer has been working perfectly since. I would recommend AHS to anyone who wants insurance for their stuff in their house to prevent breakage and for peace of mind.

We were with a competitor for our first two years in the house. That recommendation came from our Realtor so we stayed with the same one. We kept seeing the commercial about Home Shield so I called them to see what the price difference was and it was a little bit cheaper so we decided we would try it out and see. It pays to have the home warranty.

American Home Shield is a very good service to have especially when your home gets a little older and you're possibly gonna have more issues. In my case, I'm a widow and I don't really have anyone to rely upon anymore. These services come in and they're very good for me. All Air Heating & Air Conditioning was wonderful. They were here within a couple of hours. The guy walked in and knew exactly what it was. He fixed it and it was done. I've had them before and they are really awesome. However, when I reach out to American Home Shield, sometimes it's a little irritating. I don't believe that the people that you call are within the state. Sometimes they have such very strong accent that it's very difficult to understand them. If they spoke English a little better, it would really be helpful.

I had a leaky faucet that I submitted a claim with AHS for and the process was very simple. Low Country's Best came out and they did fine.

I called American Home Shield for my air condition. I needed a new unit, but they couldn't give me one. However, the tech who came out was nice. My experience was good.

We went into our laundry one night because we heard a noise that we hadn't heard before. I turned the washing machine off and even though the machine was off, when I opened up the lid, the water was still pouring into the tub. It was a panic situation because the drum was almost completely full of water and the load that we had in the washing machine was probably no more than about six inches deep. It was a very small load. We reached behind the machine and turned the water in the faucet valve off. Abner, the rep from the company that came out, was very helpful, professional, friendly and knew exactly what he was doing. He was able to identify what the issue was and get that handled.

Having my warranty policy, I have more certainty and clarity around how to get service. I don't have to find a service provider, whether that be for plumbing, the AC or whatever. I know I'm getting someone good, and I know that they're replying to me. They always get back to me in a timely manner as well. When I submit a claim, it's easy and I always get a call within 24 hours to schedule an appointment. I'm typically able to get an appointment in a reasonable amount of time too.

American Home Shield is very slow and I would like them to hurry up. They don’t answer our questions very quickly. We put in a request for information and it’s days for them to get back. I would never, ever recommend this company to anybody. The contractor was called out to check on a leaking hot water heater, and they said it wasn't leaking. A week later, it leaked again, and they came out. Now, they have to replace it. We've been without hot water for over a week now. Not happy.

It went well with True Vine Appliance Repair. They fixed the issue with the dryer that wasn't working. They came out within a couple of days but they had to come back. When they fixed it, the fuse blew again so I had to call them back and they were able to resolve the issue. However, the service fee with American Home Shield is too high. We have to pay that every time we schedule a service person. You have 30 days and you don't have to pay anything if they have to come back out but $100 is a lot. I pay a monthly fee so again, that's way too high.

Submitting claims with Home Shield is very straightforward. Royal Flush AC & Heating fixed the immediate problem I had, which was the capacitor. They were very professional. They are a very good service provider.

I've used American Home Shield twice and I've had no complaints. It's great. Both of them were done online for the application and that was super easy. The first time was when I had a leak in my garbage disposal. They sent out a plumber and he came out and resolved it right away. Everything went great with the second claim as well. The contractor was awesome to work with. He was only outside and he didn't have to step inside, but he had gloves and a mask on. He was professional and he answered all my questions. He was efficient and he seemed to fix the issue.

We had our disposal replaced and the contractors did well. They put a mask and shoe covers, which was what I asked them to do. They left for 30 minutes and came back with a new disposal and they changed them out. The new disposal is working fine, so far. We usually submit claims online and it's very straightforward. You can just do it on an app online and it takes a minute to do. There's always the fine print about the things that American Home Shield doesn't cover. So just make sure that you're aware of that.

We had a leak in our bathtub faucet. I would turn the bath faucet off and it would drip. My husband was here when Discount Contractors came. My husband said that the guy was in and out pretty quickly and he didn't make a mess. So I'm very satisfied. The faucet still drips a tiny bit but not constantly. Before the repair, it was like quarter of a cup an hour and it was leaving an orange stripe on the bathtub. That's not happening anymore.

Water was coming from under the dishwasher. It was stopped up. I called Home Shield, and then Tucker Appliance Repair called me. Everything was fine.

I had a broken washing machine. I submitted a claim online and had a repair guy come out. He was helpful. He had to order a part and come back the next day. The washing machine has been going great since the repair.

The guy was timely, polite and very professional. He was here within a day or so and did the job that he said he would do. My refrigerator was leaking water and it destroyed the whole kitchen floor. He was able to stop it and do the repair. I had another problem here the other day. My garage door wouldn't open. I called American Home Shield and I had to pay $75. But they said it wasn't covered under my policy. I thought when something goes wrong in your house, it is covered. They said it wasn't the door, it was the opener. I had the contractor fix it so I can get in and out of my garage but I've had to pay for that myself. The $75 just went to the company or to American Home Shield which is a little unfair. If you're paying $75 and you end up having to pay for the repair yourself which in this case is $400 the $75 should have gone towards the repair.

My sump pump was tripping the circuit breaker and someone from Home Service Corporation came out the next day. He looked at it and said, "Check the circuit." We did a few things to see if the circuit would trip, and he looked at it and said, "Okay, this needs to be replaced." He happened to have one in his truck and the whole thing took 30 minutes.

Our dryer was making a noise. It was very easy submitting a claim with American Home Shield. The contractor was supposed to be here between 8:00 and 12:00. He called earlier in the morning and he informed us well in advance that he was not gonna make it for that time, and that was fine. At least he let us know, so that was really good. Then once he got here, the service was quick and efficient. The repair was not completed because he needed to order a part, but he got it functioning so that we can use it. We just got the part Saturday night and he already had scheduled an appointment with us, before he left, for the 13th of October to complete the repairs once the part came in.

The ice machine wasn't working and I submitted a claim online to American Home Shield, which took two minutes and it was done. I got my text message on who was coming out and set it up. The contractor was fine so that went well but the process didn’t. My ice machine is frozen so, the repairman couldn't break it apart to see what the issue was because it was stuck. He said that I was gonna have to unfreeze everything, which was not an option because it would take forever. He told me to contact Samsung to see if they have another suggestion on how to make it better. Still, I recommend AHS to everyone. They have been a lifesaver to me. They’re affordable and quick to support you. I've read people being scammed with these types of organizations but I don't feel at all like I've been scammed. I pay a fee to use them and that fee has benefited me.

I've been with Home Shield for two years and I don't like how I can't change policy-wise. They only give me a two-month gap. After that, if I wanna change my policy, I gotta wait 10 months. Also, it would be better if they vet their contractors. A lot of the times the contractors they sent me had very poor reviews. There were issues with someone of them coming back or waiting on the parts. Also, they keep fixing the same issue over and over. With my dryer, I had to come back to AHS three times for the same issue.

We had two claims with AHS, one for the ice machine on the refrigerator and another for the refrigerator, which wasn't cooling at all. The Arrowhead tech fixed the refrigerator and he fixed the top of the ice machine but the bottom still isn't dispensing ice. But that's okay. He was very kind and courteous. Our claim for the AC unit was not too great, though. We live in Arizona with hot temperatures and it took a week and a half to get somebody out here to fix our problem. But it's working fine now.

When I was looking into companies online, American Home Shield called me first and their reps answered my questions. I called the company I was with before and they didn't get back to me. As AHS had a very good reputation, I went to take a look at them and decided I was not gonna keep shopping around. So far, I've had one claim and AHS was really good. They got me the contractor I wanted. The follow up was incredibly good as well. The first person I selected ended up being scared of heights though but AHS got me paired up with the company I'm currently with. The second company I got, Same Day Repair, has been really good. They go out of their way to be helpful and they make sure things are right. They do the smallest things they don't need to do which is really nice.

My experience with American Home Shield was great, quick and professional. Standlee Heating and AC came out for my air conditioner that wasn't cooling down. It would stay on consistently but the house would stay at the same temperature like 82 degrees. They were great. The guy was experienced. He knew exactly what he was doing. He was respectful and professional as well. The repair helped a lot especially since my wife is doing schooling. She's able to be there more comfortably and the house stays cold. The AC turns off when it has to turn off and turns it back on when it has to.

I had an air conditioning issue and submitting the claim to American Home Shield was easy. They had a contractor here to try to fix it within a day. The contractor had the unit running when he left, but then it shut down again about an hour after. We had to get somebody else to come out because that contractor couldn't get here for about five days. It was 87 degrees inside the house before American Home Shield agreed to send somebody else. The next contractor was great. They were here within about two hours from when they were called. With American Home Shield, I spent a total of close to five hours on hold in three phone calls, trying to get somebody else to come and fix it for the second time. I am no longer a customer.

Our compressor was making a horrible noise and it wouldn't connect with the other part of the air conditioner. It would blow off and keep going on and on. There was some little tiny part on the air conditioner that was broken and wasn't cutting the outside thing off at all. I did a claim online and it seemed to be better than trying to call somebody. Our stuff always breaks on the weekend like in the middle of the night. I had an experience before where the system called me in a couple of hours. It wasn't even a person because nobody's really there 24/7.

So far, it's been pretty easy with American Home Shield. They seem to be very reputable and very responsive to what you need to have done. We have two air conditioning systems in our home. It's a fairly good-sized home. One went completely out and had to be replaced. American Home Shield was right there. No muss, no fuss, no argument. They just got it fixed. My most recent claim was for the air conditioning unit and Performance Heating & Cooling repaired it. Out of all the air conditioning folks that we have dealt with through American Home Shield, Performance is absolutely the best place.

I like to call when I submit claims to American Home Shield. The technicians are good as well as the experience with AHS. Young Plumbing Services came out and replaced the unit. It's been fine.

We had an AC that went out and Kingwood Air Solutions was the selected company. I did the claim online to American Home Shield. The website was okay. They said the contractor will contact us. At which time, we did and they notified me of the appointment time. The service was spot on. So, the AC works. I’ve used Kingwood before. They do my semi-annual maintenance, so I have no problems with them. They’re very good and very capable. They don’t try to upsell you on anything. They just get in, get out, and do a good job. We've been a member of American Home Shield for several years, and they have been prompt to resolve any of my issues.

American Home Shield has been great. We've had four claims and everything has been taken care of quickly. It's so simple to file a claim. It's amazing and it's the easiest thing I've ever done. Everyone I've had with them has been easy as it can be. It was quick and there were no questions asked. They've been great. I'll recommend them to anybody. The only problem is getting the parts mailed. But that's not the problem of the repairman or American Home Shield or anybody. As soon as the parts were delivered, the guys were here the next day and repaired it. It has been great. We got a claim filed last Friday for our washing machine and the repairman was scheduled to come tomorrow morning.

American Home Shield has handled all of our issues we've had very professionally so we've never had an issue. There was once it took them a little while to resolve it but things like that happen. Recently, they sent Mr. Appliance for the dryer. They were able to put us on and get us with a local vendor and the local vendor was able to come out quickly, take care of what we needed and had us back up and running in 24 hours.

The pool equipment wasn't working and All American Pools took care of it. I got a phone call back as soon as I paid my $100 and they out in less than three days. It was really quick and I was impressed. This is my first experience with American Home Shield and I like it. There were some of the items that AHS chose not to cover, which was a little disappointing. But they did cover a good bit. The part that wasn't covered was the pool plumbing, which was spelled out in the contract. But regardless, I'm very satisfied with the workmanship and the professionalism of the people that they sent out.

I've had AHS for years. I had them in our house in Tucson. I submit claims on the phone. It doesn't bother me to wait on the line. Our last claim was for the AC that wasn't functioning. White Mountain Heating & Cooling came out and the tech was on time. I've always been happy with those gentlemen that came out for the AC. It turned out we blew a fuse and they replaced it. The unit has been running okay.

Submitting a claim with AHS has always been painless and very easy. I submitted a claim on the phone because the display where it shows the time and it has your controls for your oven, that display pushed in a little bit. For whatever reason, the wires may have touched when it did that, and it popped. It burned. I talked to the contractor on a Wednesday and he came out on a Wednesday to look at the issue. He ordered the part. The part came in Sunday and that following Wednesday, he put it in. I was very satisfied with the timeframe.

I had my hot water heater looked at. I submitted it and the contractor was here within the next day. I just purchased this house so I was really worried about it and it actually ended up being something as simple as having to relight the pilot light 'cause it's up in the attic. I'm kind of an old grandma and I couldn't get up there. But he was fast, he was efficient, he told me my hot water heater was still new and still under warranty and I did not even know that. It was fixed fast and it was awesome.

The garbage disposal was leaking. I called American Home Shield's 800 number and notified them. The claims experience was pretty pleasant. The claims this year has been way more pleasant than last year. Last year, was not so much pleasant. I wasn't even going to re-sign up with them. Last year, they fought every time we would call about the problem. They fought all the time on why they would not fix something. So we were not going to go back with them. Then some guy was kind enough to follow up with me in the wintertime. He said he would give me a discount to give AHS another try because he understands how important customer service is.

My downstairs unit was not cooling very well. It wouldn't get below 80. I submitted a claim online with American Home Shield. The website was fine. It said that the contractors would contact me in the next couple of days. We opened the claim on a Friday and then the contractors called me Monday. The technicians came out and they checked the unit. They said that I was low on Freon. It's an older unit so, they added Freon and then they put something that helps with leaks. Since it's an old unit, he said it probably has leaks in it. He put something in the lines that help with leaks. They were great. They took precautions with masks. They never even had to enter my house, which was good. He came in to look at the thermostat, but that was it.

When the light wasn't coming on in a bedroom, we called American Home Shield. It took a long time to get them because they are busy, but they answered and organized to send somebody. They hired City First Electric to come and they were organized. They called back and made sure we knew when they were going. They were really good.

I had several different areas that I had no lights in my house and on the back patio. Bay Star Electric came out and they were terrific. Since then, everything’s perfect. The repair was important and I needed it. The experience with American Home Shield was excellent and I’d use them again. This is my fifth house that I’ve used them and they’ve never steered me wrong.

I put in a claim for the microwave. We sat and waited for the contractor, and then at about five o'clock, I contacted them. They said the guy called out sick. I told them that they didn't have the decency to give me a phone call so I didn't have to sit all day and wait. They were sorry and then they hung up on me. I called American Home Shield and told them that I didn't want that contractor to come and fix the microwave. I ended up having a different one come out. They're local, next town over. They contacted me, set up an appointment, contacted me again before they came out, came out, and looked at it. I got a buyout thing from AHS to buy a microwave. I've had them years ago and they're still good.

There was a wire that was cut between my bedroom wall and the box outside. The first company American Home Shield sent to handle it was horrible. The tech they sent had every excuse. He came to our door fighting with his girlfriend on video chat. He spent three minutes in the house with no tools and left. He said he had to get permission from work to begin putting holes in our walls but we never heard from him again. Somebody else from the same company checked everything out. He told me what the other guy said already. Three or four days later, I hear from no one about what's going on. The comment I got was that I was a hoarder and that the techs couldn't get through the stuff I had in my house.

I have a new fridge. But door on its icemaker stopped working. There was a bad circuit board and the tech from MC2 Appliance Service had to order a new one. About five days later, he came back out and replaced it with a new part. It works fine now. I've used American Home Shield three times and each time has been pretty straightforward and simple. Their website is very intuitive. You fill out a small description of the problem and what appliance or piece in your house that's covered is in disrepair. They find an appropriate contracted company that they have that handles those kinds of claims. Then they contact you to set up an appointment that's convenient for you and come out and do the work to your satisfaction. I'm pretty pleased with the outcome every time.

We had an expansion tank on top of our water heater that was leaking. I tried to call American Home Shield and there was such a huge wait time trying to talk with someone so everything is done online. After I did the request, a guy from A&B Plumbing came and put a new tank on. However, the water pressure dropped, so he came back out to straighten that up. This is our second year into American Home Shield where we renewed it. It's a great service and it works for us.

My niece recommended American Home Shield. She is a realtor. Submitting a claim was very quick and easy. Our recent claim went well. The technician was extremely knowledgeable, courteous and knew exactly what was going on. When he came in, he put his booties over his feet and he had a mask. We kept our social distancing. He told me he would shake my hand if he could, but he could not and I understood that completely. The AC unit was freezing over. The reason it was freezing over was the ratio for gravity on the drain. So he made sure that he got it all thawed out and told me what I needed to purchase in order to make it drain correctly in the right ratio.

If the AC reached a temperature, it had to shut off for any reason, and I could not turn it back on. I'd have to turn it off. But it would try to turn on so the motor would still run. The fan wouldn’t spin. The guy from Cutting Edge Total Comfort came out and had his mask on. He actually had the part on hand. He let me know what it was, fixed the issue, and then good to go. Overall, American Home Shield was very great.

The dryer was not drying properly, and American Home Shield sent AMTEC Services who diagnosed the problem. The lead time for the parts was significant, but there was a kind of a backlog for parts and new appliances because of COVID. So, that took longer than normal. But they were great with communication and came back out when they said they would and fixed it. Now, the dryer runs great. As far as American Home Shield, it would be a little easier to get a live person if you have an issue.

The water in the dishwasher wasn't draining out. It was in the bottom of the tray. The technician from The Supreme Service came in and he was very professional. He had a mask on and I had one on as well. I talked to him within the six feet distance and when he showed me the dishwasher, he backed away. I came forward and he told me where the issue was, and he fixed it. He ran the dishwasher and let it run its course. He said that the dishwasher was clogged up with built-up grease. So, I run the hot water in the sink before I start the dishwasher because the hot water gets rid of the grease build-up.

I have never had a problem with our home warranty until our AC started to leak. The technician came out and "fixed the leak" however a few days later, we noticed it leaking again. Today, I received the work authorization approval which said we would have to pay $6,000 out of pocket to fix the unit. This policy covers nothing and is not worth your money. We chose to pay extra to have our AC covered, and basically just wasted money. I have seen other home warranty companies cover similar AC issues for a few hundred dollars. Don't pick this one.

This is the worst home warranty company! Very difficult to get ahold of. The website is not user friendly. There is no way to send them an email, you can't edit contact information, there is no way to explain what exactly is going on in an "other box". The companies they contract are not very good. Forget calling them, the wait time is ridiculous. Still waiting to get our dishwasher fixed and it's been over a month!

DO NOT USE THIS COMPANY. TERRIBLE SERVICE AND CUSTOMER SERVICE. https://www.consumeraffairs.com/news04/ In June this year, my air conditioner broke. The first company AHS scheduled did not show up. A week later, the second company that was scheduled said they had to replace the majority of the system. It took weeks for AHS to approve this and when they did, the company failed to follow up. This all happened in 90 degree weather.

The first guy that came in for my AC claim wanted to charge me $98 to fill up the gas on the compressor. But Home Shield just replaced the compressor last year and normally, gas doesn't go away just like that. I asked how much gas is it going to need and he said it might take five to six pounds which is like $600. I told him I'm gonna need a second opinion and that I didn't want him here. I called Home Shield and I told them they need to send another company because the guy wanted to charge me so much. They sent True Master and the guy charged me $45 per pound. He filled up two pounds of gas right in front of me. He was perfect.

Our AC stopped blowing cool air. We put a claim on the website of American Home Shield. The contractors that came did a great job. They were very personable and kept us informed of what was going on. It’s blowing cold air now. It’s been a good experience with American Home Shield.

The guy from Ark La Flow Plumbing came in and I told him what was wrong. It didn't take him long to figure out what to do and he got it done pretty quickly. It was pretty easy. I love American Home Shield. Their service is great. Anything that happens, I can just give them a call or get online and within a day or two, somebody's out here to help out. Their claim process is pretty easy.

It's really easy submitting a claim with AHS. You just go online and submit it and they have 24 hours to get back to you. I had no problem when submitting a claim. I just did it on my phone. I had an AC issue and then the contractors came out. We thought they fixed the problem. The day they came, I went and left town to go to The Keys for a week. I came home and realized it was still not fixed. The motor had gone out.

American Home Shield sent Valley Pro Appliance Repair for my clothes washer. The tech repaired it. He was perfect. He was very professional, on-time and did a great job. I'm very satisfied using American Home Shield and I’ve already recommended them to several friends.

I've had American Home Shield for years and I've only had one issue, which was taken care of immediately. Last year, one of their subcontractors tried to sell me a contract with them, personally, for a new furnace when I had this coverage. I didn't bite, but it made me second guess that my coverage was good. My son-in-law took care of that. It was very unusual to have that happen and we called the warranty company and complained about it. Other than that, over the years, I've never had anything happen that I haven't expected. These places do the best they can with what they have. I don't expect miracles and I understand waiting.

I'm getting older and I can't crawl around and do stuff like I used to. That's why I took a warranty out. And so far, I've been satisfied with it. When I have a problem, I call it in. And then, most of the time, Home Shield has been Johnny-on-the-spot. Almost the same day. Recently, my garage door quit going up or down. I called the contractor up and it was the garage door opener, not the door. Ace's Garage Door Repair and Installation came out and fixed the door opener just a bit, and was gone. They did a great job. The contractors have all been friendly and helpful. They went beyond the call of duty.

My water bill came last month close to $600. I noticed my toilet was ghost flushing. I reported it to American Home Shield. American Plumbing came and they changed the toilet flapper. They said the issue was fixed. But it started again. So I called them and the second time they came, they said they have to see the issue. I told them that I couldn't show them since it was gonna be like one hour, two hour, three hour or four hour, and it was hard to show. They are a plumbing company and they should know. This is a very general problem. If you check Google, it is very general problem for other people too.

United Services Appliance Repair was pretty quick with getting back to me and everything is fine. The garbage disposal is working now. I've had American Home Shield for about a year and I was thinking of switching. Whenever I called, the wait times are quite lengthy.

The experience worked out really well. Beacon Appliance was great and the service from American Home Shield was very good. In the past, I've had a lot of difficulties. To talk to anybody on the phone, you have to wait 45, 50 minutes. The last two phone calls I made, I got through in eight minutes. They mentioned that perhaps it's because they have been trying to hire more people. So, it changed from that point. I'm hoping that the service will be better if I have a need. I have some unfinished issues, and in the past, it's been impossible to get ahold of anybody to get it taken care of. The main thing is the accessibility or being able to take the phone calls with a human being quickly.

I had to have one of my toilets fixed and when I submitted the claim, it went very smoothly. The guy who came was very professional and he was on time. We also had our air conditioner go bad and American Home Shield took care of it. We've had them for years when we lived in Maryland and we've never had a problem with them. We get in contact with them and they send somebody out here within a day or two. They're on the ball. Every time I call, I get serviced quickly. They're a great company and the people I've talked to have been polite and responsive. So, I have no complaints.

It was very easy doing a claim to American Home Shield. I did it online and I got an automated response that the claim has been assigned and who it’s been assigned to. The tech from A to Z was professional. He identified the problem quickly and fixed it. American Home Shield has been good. I feel like I'm getting my money's worth. They're very efficient and they have a thorough process.

Total Air Care got scheduled within the week from submitting the claim. They came out pretty quickly and they weere great. The tech also wore a mask. The tech said that a little round thing in the AC that transfers power from one note to another was bad. He actually had that part on him. Total Air Care did good. It seems that AC is working fine. I'm pretty happy with American Home Shield. They're doing great job and have been pretty beneficial.

The problem got fixed when Queen Electric was here. However, it took three weeks longer than expected. They should not keep me on hold for so long when I have a problem. Other than that, it has all been a good experience every time with the contractors. Read your contract.

Everything has been pretty easy for me so far with American Home Shield. It's great for any issues that'll come with owning a new home. I made a service request for my broken garbage disposal and the process was quick and easy. Quality Plumbing and Drain came out and they handled it great. They replaced the garbage disposal. Everything took three days.

Our AC was low on freon and it was leaking. AC Wizard did something where the valve covers on where you put the Freon in. They used the Teflon tape and didn't get any parts. But they said that was where the leak was and with the tape and the new nuts on it, it wasn't leaking anymore. The AC seems to be okay right now. This is the first air conditioning call I've had in a while and the people were fine. They showed up when they were supposed to and they had their mask. They’re professional, put the covers on their shoes when they came in the house. My swimming pool call was the last claim I had and it worked out terrific. I've had the service from AHS for 28 years and most years, I find that I'm either close to or ahead on how much it costs versus what kind of service I’ve had.

I called Home Shield back three times about my air condition. It kept going out. But the last guy came back and he fixed it. Then I called for my plumbing and that was excellent. The contractors told me what was going on. Both of them said the same thing. I got a filter and everything else, but the unit is still running. Home Shield is a great company. If you ever need something fixed in your house, all you have to do is just call them and they come. When they say they're coming, they're coming.

American Home Shield is doing what they said they would do. My experience with them has been great. They do provide service they said they're gonna provide. It's timely. It's easy. It's worth it. Recently, my air went out. It was still blowing but not cold air. It was hot and unbearable so I needed to call American Home Shield and get it fixed. It was a Wednesday or a Thursday that I called but the contractor couldn't get to me until that Monday. They had to come out a couple of times. The first time, the guy said it was the capacitor and that my drain was clogged up. It wasn't draining. He said he replaced the capacitor and flushed it out. A few days later, it stopped working again. He said that I had a faulty float valve. He kind of rigged it and made it work for a couple of days so he could get the part in. But they repaired the existing unit and when I left for work, it was working fine.

AHS has been super prompt and fair. Also, their website is really solid. I've gotten what I've asked for. We had issues with the HVAC and the pool heater. The HVAC was covered and the pool heater was not. For the pool heater, I called the contractor back and told them we still needed it fixed even though it's not covered and I never heard back. I've called twice. It was kinda disappointing. But the HVAC guy was here promptly and was very courteous. He figured out what the issue was and they were in and out fairly quickly.

I called American Home Shield, and they sent somebody out to fix the toilet. They got it fixed that day. I've also done several other requests and I'm perfectly satisfied.

I feel very good about American Home Shield. So far, the service has been very good and I'm happy. The contractor for the AC did a great job. They were prompt. The service guy was professional. I put the claim in on a Friday and the weekend went by but that following week, he was in touch. He sent text messages to say when he was gonna get here. Everything he did was perfect. We just bought this home and American Home Shield offers a service to rekey. They scheduled a locksmith to come rekey the place. I haven't heard from the locksmith yet but we just went through a hurricane.

My AC would turn on but wouldn't blow any cold air. Submitting claims online to American Home Shield has been really simple. I just go down their list and click what's wrong with my home. Home Shield sent a company out but then the techs from there said they don't go on roofs. AHS had to get another company for me. They did and Coaches HVAC Extraordinair came out and handled my issue quickly.

The company who came out for the AC did an excellent job but their hands were tied with what they could do because of the red tape that American Home Shield has with fixing things. You can't fix something that isn't broken so they had to try to fix one thing. The AC kept freezing up so they would have to try one scenario to see if that would fix it. Then, when it froze up again, we had to call them back. If somebody else would have come out, they would have changed three things all at one time. But the contractor had to take the steps. So the first thing they did was fill it up with the coolant.

I had a plumbing issue where The Clogfather came out. The techs did a very good job and they were very professional. They shut off all the water then they changed out the faucet. They put one of those new sprayer things in, too. They told me what they were doing and while they were here, they had masks and observed distancing. And since the service, everything's been fine. But when our washer broke down, the techs couldn't fix it because something was wrong with the drum. It was bent or something. So we had to buy a new one, then my wife sent all the paperwork to get some money back. Then, they said they didn't get the paperwork, so she resubmitted it. That was about four weeks ago and now we're just waiting to hear from them. Other than that, AHS has been really good with us in stuff that happened that we needed the warranty for. For instance, they always fixed our air conditioner and we've always been satisfied with the service.

The representative from GE Appliances, Charles, was very polite. He wore a mask and he wanted to know if I wanted him to wear foot covers. So he was very thorough. I felt comfortable having him in my home and he was able to resolve the issue. So, it was a slam dunk all around. Other than that, this is my second home with AHS and their service has been pretty good.