American Home Shield Reviews

I had something wrong with one of the pumps on my pool. I called AHS and scheduled someone to come out, then the company who was contracted with them called me to schedule a time. After they came out to take a look at it, they ordered a part. Then they called me back to install it and it got installed. It was a pretty easy process and the contractor was great. I've dealt with them before and I like them a lot. They're quick to respond and they get the work done really fast. But when I initially called American Home Shield, I requested for Advantage Pools because they had been out to my house before several times and the lady I talked to told me that I couldn't request somebody. But in the end, they were still the company that came out.

When I first moved from California to Las Vegas, AHS was recommended. I've had it for 20 years and I'm sticking with them even though I'm in retirement and they are getting a little expensive. I filed a claim when I had a toilet that kept running. Two parts needed to be replaced. American Home Shield sent me Advanced Home Services and everything went very well. Their tech came and had the parts in the truck. They were common parts that had to do with the flow something and the flapper on the inside. Now, the toilet is working like it should. It's good.

I feel good about the service from Home Shield because whenever I have to put in a claim, I just go online, which is convenient. Within an hour or so, it normally sends me a contract number and name. Sometimes, the contractor calls me and sometimes I call them, it depends. But I'm okay with waiting to see if they call. They're pretty fast with their services and the contractors are usually pretty good.

My AC wouldn't turn on so I went online and I submitted a claim with AHS. I paid my $100 deductible and the guy came and fixed it. He was beyond incredible and everything's working fine. The only thing is, I wouldn't say it's a complaint, that sometimes it's hard to speak with an actual person if I have an issue instead of just filling out a claim.

We have policies with AHS on two properties and have struggled thru 5 claims after 6 yrs paying premiums into the system. None of the claims came thru without us paying $1000s out of pocket for a full repair. Recent example, our A/C unit compressor shorted but AHS's contractor said we could not use the one he had at his shop and we have to wait 4-6 weeks (current temp outside 103) because it must be from AHS 's inventory of inexpensive parts they warehouse. Then we find AHS only covers the broken compressor and the contractor quotes $7800 to do the work and replace the Freon. (R-22 that is now obsolete). We can have the whole unit replaced with an updated R410a refrigerant for less from our trusted A/C contractor.

I am not the person who writes reviews for every little thing that doesn't go my way, but this has been a frustrating experience and I feel I should share with all others who are trying to protect their interest, beginning of August 2020 I had a leak in my bathroom from the shower plumbing, this leak was flowing into my basement and spoiling my basement bathroom, this leak was behind the walls, so I called American Home Shield and I was told that JED PLUMBING will come out only after I provide an access to this plumbing area, I called a third party to help with making a big hole in the wall, After doing so the Jed Plumbing company sent technicians couple of times with the wrong parts.

Very disappointed. This is what happened: Aug 05th: the service request for our dishwasher was submitted. A contractor was assigned to the job. They said two parts were needed for the repair. One of them was ordered immediately and the Parts Department said they had to locate the second one. Aug 19th: after two weeks since we did not hear back from the contractor, I called the American Home Shield to follow up. The customer service rep told me the Parts Department did not find the second part and you should expect to hear from us within 24 hrs for a possible replacement. Aug 21st: since I still did not hear back from AHS I called them again, this time the customer service rep told me they were able to locate the part and it was ordered on Aug 17th!!! And the contractor should have it by Sep 1st. I asked twice to make sure we are on track and the person assured me on that matter.

I just bought a house in June, my Outside unit leaked out refrigerant in August and wouldn't cool. I've been waiting over a month for AHS to have my condenser unit replaced after they said they authorized replacement. Now I can't get a hold of them and my Ac issue has not been resolved. Company is a scam. Not worth getting if you actually want a prompt resolution or any customer service.

When I purchased my home, I was provided a year long contract with American Home Shield. Needless to say, I did not renew. In June of 2020, I noticed water in my basement and determined there was a pipe leaking from my second floor (and only) bathroom somewhere in the wall of my dining room. I placed a service request through AHS that day. I was assigned C Mayes Plumbing to diagnose and repair the issue. The first technician that C Mayes Plumbing sent out placed 3 holes in my wall and one in my ceiling to diagnose the issue (a failing T fitting in my soil stack), stating “AHS will cover to send a drywall technician out for these repairs” and then determined the bathroom vanity would need to be removed (which AHS would not cover) to provide access. I agreed that I would cover the cost of removing and reinstalling the vanity.

I had a claim dealing with a plumbing issue where I had a leak in my guest bathroom downstairs, and then another claim was dealing with my air conditioning units. I found out that it was not properly working. I called American Home Shield's 800 customer service number. At that time, it was prompted that there was long wait times and suggested that I do it online. So I immediately hung up and did the process online. Within 24 hours, there was an acknowledgment of my service request and that it had been sent to dispatch and a representative would be calling me within the next 24 to 48 hours after I placed the call via email.

Kintz Electric replaced the ceiling fan. It helps keep us cool now. It wasn't working and I contacted American Home Shield by phone to tell them about it. Their claims rep was good. Kintz was great as well.

I was about to leave American Home Shield. I had a leak under my sink and the contractor said I have to take out what supports the pedestal so that they can check what's leaking. How would I take it off? I think it should be part of the service. I called Home Shield and they never addressed the issue. They said it's what's in the contract. I ended up going to somebody outside Home Shield and spent money to take care of it. The people I hired were able to fix it without taking that support of that pedestal. I appreciate American Home Shield but at certain times, I feel like their hands are tied on the gray areas.

My most recent claim with AHS was for the garage door and the washer. I went online, logged into my account, and requested the work. It was good with the contractor that was sent out but I'm not so happy with the garage door repair because I had to wait almost a week to get it done. American Home Shield always seems to put people on the bottom of the repair list. For the washer, they had to come back because the tech had to look at the model I had even though I had told the rep who took the phone call what the model was so they can have the part on hand before they got here. It took another couple of days for them to come back with the part that they ordered. But overall, it's a good experience.

About a week and a half ago, I went into my son's bedroom and noticed that there was water on the floor. I looked up and I could tell that there was water leaking in the ceiling and there's an air conditioner unit in the attic above his bedroom. I went up and turned the unit off immediately. Water was pouring out of the air conditioner unit itself. I called American Home Shield. It took two days, but they sent the Airsmith Pro people out. The guy was very nice but he had no idea what he was doing. He took a little Gatorade bottle filled with water. He poured it down the drain of the pan. He said maybe the pan was clogged.

We had a leak and we saw that there was spotting on the first floor of the building. We didn't know exactly where it was coming from. When I sent in the claim, I tried to do it online and it didn't pan out. So I ended up calling instead. American Home Shield said they could get somebody out there soon and they would follow up with me, confirming when they could come out. Later on, they Hardy Plumbing was coming out and they gave me their number. I called Hardy to find out when they get could get out there. Then they came out and my sister met the tech on site. It seemed to go well. He looked at it and he was able to figure out the problem within a short period of time. He took care of it no more than one or two hours. He fixed it.

I filed an online service request when my compressor fan had seized up. The contractor contacted me almost immediately of the service request being processed and told me exactly when they would be out. Their service was fantastic. The tech was spot-on. He knew exactly what to do. He came prepared and had the replacement part on the truck. My system is performing beautifully since and I will seek out these guys any time and every time I have an AC issue. It was a superior experience.

We had a problem with the fuse box and I called American Home Shield to get that taken care of. Submitting a claim was a lot easier than I thought it was gonna be. The contractor came exactly when they said they were gonna be here so it took less than an hour to get everything fixed. The repair put my mind at ease. He changed out the fuse box so that's not gonna be the problem ever again. I'm very glad that I had AHS. This was a blessing. With all the things that went wrong that day, that helped me out.

When we bought our first house, we had a lot of issues with it. Even though it was under warranty, they didn't repair it that good. One of my friends has the service of American Home Shield and she loved it and told me about it. So when we bought our second house, I looked AHS up and I have loved it ever since. I've had them for a while now. Every time they've come out, I haven't had any issues. Even I had one instance where we had a part got repaired and then a couple of weeks later, it went out again. We had no issues getting the person back out fixing it. We weren't charged so that was pretty good to me.

My AC was making a lot of noise and it wasn't cooling. The unit was freezing inside and it was dripping water. I was stunned when I made the call to American Home Shield about it. I put the claim in and I got a call immediately. That was good. A tech with Central Jersey Heating and Cooling came and he identified the problem immediately. Before he even got here, he told me to turn off the unit and just put the fan on. He would see what was going on when he gets here. When he got here, he saw that the unit was low on Freon and he fixed that immediately. He gave the unit a lot of Freon. He then put some dye in there to see if there was a leak in the line. Everything is working fine now. But I'm gonna have it checked this month.

I go to my account and submit claims with AHS online. Then, they assign somebody and they contact me quickly. The contractor schedules the date and they come out, take care of the work, and leave. That's been consistent among all of my calls. The most recent was when the faucet handle needed a rubber stopper, washer type. It needed a little piece that goes inside and the guy from C Mayes Plumbing & Heating did it in about 20 minutes, no muss, no fuss. He did a great job. All of the jobs that I have had with AHS have been great. I recommend it to other people. Thanks for helping us homeowners get good service quickly for a really reasonable price because some of the people are just so overwhelmed.

We purchased our home in 2016 and Home Shield came with it that we elected from hearing good reviews to keep the product after the first renewal. We had a dryer claim and it went really well. All Appliance Service came out and they ordered a part. They came back once they got the part but there was still something that wasn't working properly. I was in complete contact with them. They just said to go ahead and put in a request to have them come back out so that they can order the other part to fix the other function, which I did. They handled it professionally and very timely. They did a great job and the dryer is working really well.

My water heater was not heating the water and I called American Home Shield. They were quick to respond when I first put in my request. It was a good interaction with the contractor. They were very personable and professional. They explained what they were doing and everything was taken care of. The experience with AHS was a good one. I don't have any complaints. I never used a home warranty before so this is my second time making a claim. Everything went smoothly.

Recently, I had a claim for my microwave that I submitted to American Home Shield. Their contractor from Proficient Appliance Repair came. Three weeks after, I was told that they could not get it repaired and that I was gonna get refunded up to $300. That was an awfully long time after. Other than that, I got a new microwave and I need to submit the bill to get reimbursed.

We’ve had American Home Shield in the past and this time, we had it just a couple of months. It seems like when we buy a new home, the home comes with a warranty for a while, and then it lapses and then we go back to it. So, we’ve had them off and on. I filed a claim years ago. I would rather talk to a human than a computer when I call them but I understand that's just the way of the world. We’ve only filed one claim this time. The AC was not cooling properly and my husband handled the claim. He didn’t complain so the contractor must have done a good job.

The service guy from Whitney T Holdings figured out what the problem was really quickly, took care of it, and he was on his way. He wore his face mask and distanced himself. So far, American Home Shield has been all right. It’s the one that the Realtor said that they normally use, and they’ve had really good luck with it. We've had it since we closed on the house on July 13th of this year, and we've used it twice. The second time I did a claim, I didn't have any problems. The first time, I had a little bit of problem with it. But once I figured it out, when I did it the second time for the second problem, then there was no problem.

Our air conditioner was freezing up on us. I made a claim online and AHS' website was very easy to navigate. I like it. I was to be contracted in 24 to 48 hours and be given the information on the people that would come out and work on the AC. For this claim, it was Legum’s Heating and Cooling. They were outstanding and very professional. They were very quick with their job and they explained everything to my husband. Our air conditioner is excellent now.

American Home Shield was very helpful with the claim I submitted. They got help out to us when we needed it. The contractor they sent was great. The tech said that Home Shield did the ordering of the part needed and so he didn't know what the reason was for the part taking so long to get. Home Shield's central unit was a little slow putting our request through and it took a while ordering the part. Other than that, everything was fine. Home Shield was prompt with getting everything in motion and their contractor did a great job. We're satisfied with everything. I've already recommended AHS to my neighbor.

The person who came from Gabriel's Garage Doors was very good and he told me what caused the issue. Some of the items that they had to fix was not covered by insurance, so I had to pay something extra to take care of it. The service with American Home Shield is good but it's so hard to get somebody on the line. Maybe everything is recorded and automated, and you don't have somebody whom we can reach and speak with sometimes.

The air conditioner was leaking and I submitted a claim to American Home Shield. It was directly computerized online or over the phone. I was done within minutes. The contractor was perfect.

I wasn't home and my husband called me and said that the pipe was leaking and that the basement floor was wet. I submitted the claim the next morning and Lenny's Plumbing came out and looked at it. It wasn't a leak. The issue was the way that the tub was set up. The spigot that came out of the wall where the water would come out was stuck off the wall and it had about three-eighths of an inch gap between the end of the spigot and where the wall was. The gap was big enough that you couldn't put silicone in it to plug it up.

I’m very happy with AHS. When we bought our first house, our agent got us a year's worth of service with AHS because that was her gift to all of the homeowners who bought homes from her. That was in ‘99. I like that AHS saves us money. When something happens or goes wrong, we pay $75. I only had one problem and that was when our dryer went out. They said something got caught in a motor. The motor’s old and they couldn’t tell if that was the reason that made the dryer go out. AHS didn’t pay that. Other than that, I have never had an issue with them.

Kingwood Air Solutions replaced the thermostat on our AC and so far, so good. Their tech is very good and very professional. He did a good job. American Home Shield was efficient and professional. I felt confident in them. I had done two claims so far. We had to have the disposal replaced and then the thermostat which went pretty smoothly. It was very frustrating the first time because they didn't seem to be able to get someone out here but then they did. It took them a day to get it together because we had a storm approaching. I am more comfortable calling to submit a claim. But that's not the way things are done nowadays. Everyone wants to do things online but I'm old school and I need to talk to a person.

It's been good with Home Shield so far and their service has been really beneficial. It’s just when the air conditioner went out, it took a little longer because it was right at the time when the pandemic just started. The guy said a lot of the air conditioning companies shut down so we had to wait until all of that has opened up. It took about five days for the contractor to come out but when they did, they fixed everything on the same day. Then, the washing machine wasn’t draining and the tech from Care Appliance Repair checked it. The drainage pump had to be replaced and he said it would take about seven days and it took about that. Two different guys came back to fix it. The timeframe was fine and they did a good job.

I called American Home Shield but I couldn't get a live person on the phone. It was just a detailed description about the house isn't cooling. The AC is running but blowing hot air and AHS said that they would send somebody out. They sent in the claim and this company, Preventive Maintenance, called me probably within an hour. They called me on a Saturday so, the earliest they could get out was the following Monday and they were there right on time. They were absolutely phenomenal. I would use them on a personal level if I didn't even have AHS going forward. Everything is functioning like it’s supposed to. The warranty has been valuable so far. That AC repair was the only time I've used AHS but it saved me some money. I've already recommended them to several of my associates and friends that don't have any type of warranty. It's a good thing to have. You have insurance on your car and having it on your house is a no-brainer.

My call to American Home Shield was answered quickly. The issue I had was fixed quickly and so I went with them. More recently, washing machine stopped. AHS sent Premier Appliance Repair out and the tech from there said that the issue was with the main circuit board which would have to be ordered. He said that it would take two to three weeks because of COVID issues. Still he explained everything and he was very good. When he came back, he explained what he had to do. He ran our washing machine through test cycles because his company doesn't want to come back and have to fix something twice He said that they would rather the consumer be happy.

We had some electrical issues with one of the switches in the wall and I was also using the wrong light bulb in a ceiling fan. They were pretty simple fixes and the tech from Superior Group was a really sweet guy. He did a good job. We also had a bathroom fan that was hanging out of the ceiling. We thought that they got that corrected. But now, it sounds like that motor or something is wrong. So I was gonna call the tech back out to fix that fan back there.

There was some stuff that was backed up. My daughter had some hair in the sink. Immediate Response Plumbing came out and fixed that as well as the squeaky faucet. They had on masks when they came in. They tried to stay as far away as possible. It went very well. I've only had American Home Shield for a couple of months but so far, from what I've used them, it’s been great.

It's going on two years now that we've had American Home Shield and it's been positive. I find their response time well and the dispute resolution is good as well. They are open to having a conversation and talking through different options. We are happy with the service so far. They sent out Discount Contractors for a plumbing issue. It seems like the leak is with the flange. The tech was unable to fix the toilet because of a pre-existing issue. Right now, we are not using the toilet. Discount Contractors came out for three separate issues. The two out of the three were positive visits. But for the other, I got a second opinion and I ended up going back to American Home Shield and requesting another plumbing company to come in. We're looking at contractors to come in and help us with the primary issue for the toilet.

Everything wiht J & M Heating, Cooling & Plumbing went really well. The tech was very knowledgeable, polite and professional. The tank on the toilet was leaking. He replaced the gasket and the whole job took less than an hour. This is the first time I used American Home Shield, and the process seemed simple.

I still got the problem with the dryer. The guy came out and looked at it and he said it was not broken. He said it seemed to be the vent but it was totally clear and you could see right through it. He said it was too much humidity but I have a dehumidifier in my laundry room. I tried to call American Home Shield back on it. After being on hold for over an hour, I just hung up. Everything you gotta do with AHS is online. I was on hold for an hour and 45 minutes just to make that appointment. I hate that AHS paid this guy to come out here to do nothing. I don't like people not doing their jobs. Other than that, it's great. The guy who came out to do the garage door called me right away. He was professional and the customer service was great.

There was a pipe that was disconnected from the bathroom sink and the contractor did great. But I have had issues with different contractors that American Home Shield have on their list, and it was difficult to get it reassigned. I had one situation going for a month where the contractor came out and they said they would be back the next week. They closed the ticket saying the work was completed. They never came back out. Multiple phone calls, messages, etcetera, both to the contractor as well as American Home Shield. Finally, I was able to get it reassigned. The company they reassigned to showed up the next day and it was taken care of. But whenever there's an issue, American Home Shield needs to react a little bit quicker.

AT Appliances came out for our microwave which was cosmetic, a little bit damaged. I thought they might take care of this, but they said cosmetic doesn't cover the repairs. The technician was the one who educated me that it’s not covered.

When I had a thermostat go out, I called and it was automated. That was on Saturday and a nice young man then came on Monday morning. He was clean-cut, well-dressed, and certainly knew what to do. It only took him about 15 or 20 minutes to replace the thermostat and then he was on his way. The only thing that I didn't like happened on Saturday and nobody can help that because nobody works on the weekends anymore. Other than that, that Monday was the first working day and they were here within two hours or so of the day starting. The whole thing was very efficient.

We had a clogged sink. Tom Melton Services came out and they were able to unclog it. The people AHS has sent out before, D & D plumbing, I don't know if the man just didn't feel like doing the work that day. He didn't really try. He put in 10 minutes' worth of trying. I said, "There are green beans. I put green beans in the sink." He said, "Okay. You put grease?" I said, "I never put grease. I don't even put cigarette butts in my toilet." So, he snaked it. He came out and said, "See, right here on the tip, that's a little grease." I said, "But I don't put grease in my sink." He said, "You can get grease off of a plate. It's nothing." I said, "Okay."

The air conditioner needed Freon gas to make it cool. The technician indicated that they were not gonna cover more than 10 pounds of Freon gas and that he needed to be paid the difference. So, I called American Home Shield and they confirmed that they would only pay for 10 pounds, which was almost nothing. I wasn't too happy with that. I ended up writing a check for $500 to make the difference so the guy could do the work. So for those who cannot afford to pay that amount, they won’t have an air conditioner and it's not fair. AHS doesn't tell you in advance that they only cover 10 pounds of Freon gas. The technician did the best he could. It was just that there was really a regulation that AHS needed to change so that it should be advantageous to both the customer and themself.

We had a couple of issues. There were some leaking pipes. Something that was leaking that was coming downstairs into our first-floor bathroom. We could see the stains on the ceiling. The first time the contractors came and fixed that, but then I also told them that the actual faucets were leaking too. They came back and they fixed the faucets and replaced them.

When the guy came out the first time, he said that it was a couple of wires on the outside system with the fan that melted. He cut those, rewired them, flipped the breaker, and then it worked. That only lasted a week and then, it felt like the unit was not maintaining the temperature, so we called again a second time. A nice guy then came out and he checked everything. We went outside and we realized the fan wasn't turning. He ordered a new fan, came that Monday, and put it in. Everything has been working fine for the last two weeks, but we're having issues again. The fans on the system are pulling air, but it's not cooling the air. I'm assuming it's something inside the house unit and that's where we're at right now. They're supposed to come out today and take a look at it.

My washer was leaking water. I called Home Shield. They told me to expect a contractor within four or five days. Sears came out and looked all over it, determined that there was a hose that was not attached. The tech fixed it and checked it, it works and he left. I couldn't do laundry until they fixed it, so that repair pretty important.

The toilet was making a squealing sound after flushing it. I sent a claim in with Home Shield online and the tech from JR Plumbing came out in two days. The tech replaced something in it and in the other two toilets. It took him no more than 10 minutes because they knew exactly what the part was that they needed to replace. It’s all good now.

I'm selling the house. The other person's inspector said that the AC was not working properly. He said that the compressor mount was cracked and there were a couple of things like that. I needed to get it fixed. So I called American Home Shield and their tech came out on time. He was on point and he knew exactly what he was doing. He was really nice and professional. He said that the compressor was mounted to concrete and not to a plate on the side. He went through everything that the guy did or said and he showed it to me. He wrote his own work order for it and worked out perfectly. He did wonderfully and everything was great.

I used Home Shield about three weeks ago and it was very easy. It was after-hours when I realized my air conditioning was out. I was very impressed overall with the fact that I put in a request very late that night and early that morning before I even got up, someone was calling to make contact. And then within three hours, the tech was here on site. The tech replaced the coil outside, which had gotten something in it. It was a simple fix. I was very pleased with how quick Home Shield responded and that the issue was resolved within 12 hours of me notifying them. I hope that they would always work like that.

I went online to alert American Home Shield that I had a plumbing issue. Navigating their site was pretty easy. They sent a technician over from PHD Mechanical and he fixed my problem in five minutes. Things have been working very well since then.

The dishwasher motherboard had fried out. I filed a claim online with AHS and the tech repaired it. But he left the part that he replaced with me and I don't know if they are supposed to leave the old part with me or are they supposed to dispose of it. Other than that, I like the convenience of being able to have my appliances repaired and fixed in an expedited fashion and not having to buy new appliances. It's cheaper to pay the deductible.

I called Home Shield up and told them that my AC was having a problem. The first time I called, they had some other company come and they told me they would not come until two weeks later. So, I called them back and said, "Wait a minute, I can't wait the whole two weeks When I signed up with you guys, you guys say you would have someone there within 48 hours." So, she called someone else, which was those Certified Comfort people, and they came out. They fixed the problem. The tech said it was the compressor. It wasn't kicking on when it was supposed to. He said he had to give it a hard kick or something. He had to do something where that when I turn it on, it automatically came on. He fixed the issue.

We are very happy with American Home Shield. We called them and the AC is working good now. The contractor replaced a blower. It was raining so they had to come back but they did an excellent job.

The hot water heater wasn't working. I opened a claim online with AHS and it was super easy and convenient. Then, they let me know what company it was assigned to and that the company would be calling. Within half an hour, the company called and scheduled an appointment. When they came out, they came on time and they were wonderful. The first time they were here, they replaced a part thinking that was the issue, but then it wasn't. The next day, they came back and replace another part and that corrected the issue. That gave us hot water, so no more cold showers. All in all, the procedure with AHS was really easy and convenient. Plus, they were very flexible.

I purchased a house two years ago and for the first year, American Home Shield was included at no extra charge for me. On the second year, I renewed to keep it and it's nice to have that protection. In case I need any service, I don't have research how much it will cost me to do the repair of any covered appliances or service. It definitely saves time and gives me peace of mind that I don't have to worry about that part. I also expected I will have to wait months for someone to come out for service and it was much faster than that. Recently, I had a technician from Turner Electrical come out and he was on time and very knowledgeable. He knew exactly what needed to be done as well, so I'm very happy.

We had two recent issues, and American Home Shield did a really poor service on one of them. We were without a dishwasher for over a month even though they charged us monthly for the premium, and then they charged us additionally for somebody to come out. As soon as they told somebody to schedule an appointment, they automatically debited our credit card for $100, but the person claimed that they weren't available to come out. It was about 10 days before the person even came out here. They said they had to wait for the parts too. There was a motor on the dishwasher that was out, and then they were replacing some of the wheels that were broken on the racks. The part on the motor came in, but the contractor wouldn't come out to put it in because the wheels for the racks were on backorder, and it took three weeks.

We had a ceiling fan that had to be replaced and American Home Shield replaced it. At the same time, I had another ceiling fan in another room that the contractor looked at and they tried fixing it. They said that if it gets bad and if the sound comes back, they would have to replace that. With this second fan, the claim is still pending and it's a matter of trying to get the American Home Shield to approve the contractor to order a replacement for it.

The issue ended up being a leak in the shower but it wasn't covered under the warranty. I was figuring it wasn't gonna get covered just 'cause there's a lot not covered for the shower but it was worth a shot. So far, everything's been good with American Home Shield. I've been with a few home warranties and they have probably been my best experience to date. Filing a claim is really easy to do. You can do it via the web.

I called American Home Shield for a toilet that was leaking. The guy came when he said he was gonna come. He was polite and professional. It didn't take him long to do what he needed to do. He even put a toilet seat on for us. He was very friendly and helpful.

It's been great with American Home Shield so far. They get right with us and they get someone out. We used them for the AC unit and we had a good idea as to what was going wrong but the company that came out didn't wanna go look at what we knew was going wrong. I understand COVID stuff and they didn't wanna go in the house. But they gotta go in the attic to drain the line and clear it out so it'll drain properly. I had to argue with them to get them to go up there. But they said the service ticket didn't say to do that so I would have to call and get a new ticket. It turned out that's not necessarily the case. If there's an ongoing issue, they can continue it through the ticket that's already open.

Everything went kaput on our gas stove and the panel, and there was nothing on the screen. The service guy from 4A Appliance Repair came out. The issue had something to do with the electrical system. He got that back operational. Then, a few days later, the stove part didn't work, and we weren't sure if that was involved with what caused it to fault out four days earlier when he came out the initial time. But then he came out and he replaced the little part that lights the stove.

American Home Shield sent Cutting Edge for an electrical problem. The GFI socket wasn't working. I went online to submit the claim. American Home Shield emailed me and told me when the mechanic was available to come. Cutting Edge did really well. Their service was top-notch. The mechanic was good. He was on time and was informative.

Our AC unit wasn't coming on correctly when it was on "auto" or even when it was on "on". We did a claim online using the American Home Shield website and it was very easy to use. I got a confirmed visit within the amount of time that was promised. The repair person from Superior HVAC Austin came out and was on site for just probably 5 to 10 minutes maximum. He gave instructions that if we were having that problem, we need to put a little bit of Clorox into this tube and kinda blow in it. The solution didn't seem all that reasonable to me. But I said we'd give it a try. That worked for a day or two, but we're getting the same problem. So now, every two or three days the system goes off, we have to back up the car, pull down the attic ladder, climb up, and do that, which isn't a solution.

American Home Shield is user-friendly and easy to manage even from overseas. It is very simple to use. If I have to make a call or a request, I can go online and input the problem. It's very convenient, especially when I was in Japan. I could do it all online. Plus the agency that I use can make the calls and the request also. I have a home that I'm renting through an agency. I was told was there was a problem with the AC and it turned out that there was a leak. American Home Shield sent out Breeze HVAC and they went up into the attic where the drip pan was. The drip pan clogged and was backed up. The tech cleared the issue that same day

A microwave went out and we did a claim for it online. American Home Shield's website was good and very easy to use. They let us know when the contractor would be out. We ended up calling Tommy D Appliance and they gave us a date that they would be out and they were here on time. They were very professional and told us what they had to do. He had to order a part, and he gave us the date that he would be back to make the repairs. He was back on time. We use our microwave every day, so the repair has helped a lot. So far, I haven’t had any problems with American Home Shield and I'm very satisfied with them.

Our AC was not responding to the thermostat and my claim for it went great. I asked the tech what the issue was and how I could keep it from happening and he explained everything in very good detail. So I understood everything that he was talking about and how to take preventative measures and stuff like that. Everything is working great.

American Home Shield worked as advertised. It was a pretty streamlined and straightforward process. The repair guys did a great job and everything worked. American Home Shield has good techs. Affordable Appliance was the most recent that came out and they replaced a part and repaired the existing unit.

These guys are the worst. Rip Off...scam. I paid them over 10000.00 for 14 years. Every time something went wrong like a water heater leaking they took a month to approve the fix. The last straw was my drains were starting to clog up and they refused service. So I canceled them and now they say I have to pay them for the rest of the contract period. I never signed a contract and the contract says I pay them and they provide service. Not the way they look at it! They don’t provide service and you still pay... nightmare!

I have two service orders pending (one for 5 weeks another one for 9 weeks) that AHS wouldn't get fixed. I have two air-conditioning units that are broken and need fixing. The first work order was issued on July 1st and the second one on July 30th. The first unit was installed by an American Home Shield (AHS) contractor, DMC Di Dolce Mechanical, in 2018, who had charged me $3,847 for the installation despite of having the American Home Shield Warranty. The job was done poorly, which was causing the drain pipe to fill up and trip up the A/C unit causing it to shutdown. This was confirmed by two separate contractors that American Home sent to verify (Liberty Heating and Airconditioning and L&F HVAC).

I would put 0 stars if I could. I just bought a house and found out my AC unit is too small to completely cool down the house. I've been using a window unit since I moved in a few weeks ago. I paid $75 for a service fee and when someone came out they said since it technically isn't broken, they won't do anything. The tech they sent, plus one I used before, both said we needed a 3 ton unit and the 2.5 was too small for the house.

Awful customer service. Required their service providers which were slow and poor customer service. Many hours on hold. When I was told my refrigerator could not be repaired, it took almost six weeks to get a check for $600.00.

American Home Shield is the most unscrupulous company I ever dealt with. Use their own interpretation of fine print to prevent honoring any repairs. If do they use the lowest quality parts available. To cancel policy you have to go through long hold times followed by a hard sell to keep policy, and then runaround to cancelation dept. that doesn't return calls.

The mechanism in the toilet was running because you couldn’t turn the water off. We tried to fix it but the water was constantly running. That the actual mechanism inside wasn't filling the toilet up. So it was a half-full tank in there and we couldn’t get that little knob to unturn. Then the City was contacting me ‘cause my water was too high. It became a big hassle and it would have to be fixed from the wall up into the toilet and inside the toilet tank. I tried to file the claim online but I ended up calling and the American Home Shield rep got my information.

I like the assurance that if something big goes wrong, it's covered by my home warranty. Recently, I had a leaking faucet in the bathtub and AHS sent out the techs from Conklin Plumbing. They were very professional and very friendly. They fixed the leak and I haven't had any issue since.

I had a plumbing issue and then I had the washer. I just submitted those claims online, and then the provider contacted me and we set up an appointment. And then, they came out and fixed everything, and that was it. Both contractors worked very nicely and they did what they were supposed to do. They had to order a part for the washer and it hasn't come in. But somebody from Home Shield called me and let me know that it would be a lot longer than what they had intended so it's not going to be fixed until October. That's fine.

My air conditioner was leaking into the living room and Sancho Services was quick. They got the issue taken care of. The AHS website was pretty easy to use and they told me to expect the contractor the following day. I had some water damage but the repair mitigated the water damage. I like AHS so far. I have two houses, one in New Orleans and one here. I had American Home Shield up until last year on the house in New Orleans. And I'm gonna get it reinstated. I just bought this house here this year but I’ve had AHS here for under a year. So I've had American Home Shield for five years and they’re pretty good.

Submitting a claim to American Home Shield was easy. I just had to go through a couple of people to get the right people in the area. So, it was no problem. The guy came in and worked on the hot water heater. He examined it and found what the problem was and he got it going. It was good. Since then, everything's working great. This is the first time we've used AHS, so everything’s fine and I'm not gonna complain. If I have a problem, I'm gonna call them.

We realized our AC was broken at 10 o'clock at night when we got home. The technician came 7:30 first thing in the morning. It was super quick. He looked at whatever he had to do inside, and then everything else, worked outside in the garage. My husband went out there with him and he explained to my husband every step of the way and everything he was doing and checking.

Calling in my claim to American Home Shield for my AC issue was easy. Things went smoothly with their rep. The techs who came out from Low Country's Best Heating & Cooling were professional. They repaired my AC and found that a cap was missing. They put that back on. It was a good experience.

On Saturday, I sent my link to say I'll accept the e-card to go get a refrigerator from Home Depot. It hasn't come yet and today's the expiration so I hope there's no problem. But the customer service of the visit was fine. They'd been out before. It was great then and it was great this time. The guy came out and assessed the issue. He said, "This is what needs to be fixed. I will refer this to AHS. They'll let me know whether to fix it or if they're gonna just replace it. We'll be in touch." It was pretty straightforward. They were timely, professional and friendly. I had issues though with a particular one or two claims. When I called in to American Home Shield about the air conditioner, the staff members who answered the phone didn't have the information to give me on whatever was going on. Otherwise, everything has been good.

The fan in the AC stopped spinning in the back and it was making a growling noise. So it was not putting out any air. I put the online claim on a Saturday afternoon and Elite Heating & Air was here on that Monday. So they were out immediately. The technician fixed it within minutes. It was quick and easy. It's painless to use American Home Shield. I just make a call and they help take care of the issue.

I submitted a claim online to American Home Shield and the website seemed easy to use and straightforward. I was told that I would hear from so and so within the day. Steinmetz HVAC was great and the guy who came out was very polite. He immediately suspected what the problem was. The capacitor on our HVAC was out and the contractor fixed that. It has been working fine ever since. We're not hot anymore.

Getting claims going with American Home Shield has been fairly easy. I've used them three times and I've just called in. Everything has been resolved so far. We have an open claim currently that I made the other day and the company they assigned made contact with me saying they're gonna come out tomorrow.

We got a package from after we closed escrow and from a Realtor and American Home Shield's information was on there. So we just called over the phone. The contractor came out to do a rekeying. They were good. They rekeyed our keys and then all the locks are the same. So we have one key to open up most of the doors and it’s a lot more convenient.

I filed 2 claims with American Home Shield - one was for a water heater and the other one was for the tub. I received a phone call saying that they received the order and that someone would come out and take a look at everything and determine how to proceed. I was also given a text on the day of the schedule that the contractor would be coming out. Within an hour of the person coming, he sent me a phone call and said they would be there around the specified time and they were there. They looked at the tub, said that there was some type of leak and that they could not repair it. For the water heater, there was a corroded piece that was presenting a leak. They replaced that fitting and did a great job with that. They were very friendly, customer service oriented and knowledgeable concerning the plumbing issue that we had. That was really good.

Our hot water heater wasn’t hot water anymore. Submitting a claim for it with AHS was pretty easy. The technician that came out was really nice. We asked him a few questions on what was going on and how to stop it from happening again and he was really knowledgeable. We enjoyed having him. It was a good experience with American Home Shield.

Aerify came out for my AC and it was great. It turned out to be something very simple. It was just something with our Nest thermostat. We had it behind a piece of furniture. The tech ran all the diagnostic and everything on the air conditioning. He realized we were okay then he figured out what the problem was. The tech was very kind. He cleaned out our system and he was very thorough. Everything's working great.

Pro-Tec came and fixed an icemaker. And then, my refrigerator wasn't cooling. They said it was some sort of a part that went missing. After a two-week time span, the part came in. Then they came in and refixed it. They were very pleasant. It's just when I called Home Shield and said, "Hey, my refrigerator has been down and it has been X amount of time. And I have lost food. I've had to buy food like three or four different times. And the refrigerator is not fixed," they said that in my warranty, they won't have somebody come and fix it and replace the food that I lost.

The first set of guys who came out for the microwave were good. American Home Shield went through Sears. The second guy who came out for the fridge did a thorough job for an hour so. As he was walking out, he realized that the part of the unit that was bad wasn't covered. My wife called AHS and asked why we had to pay the $75. They said that we owe them upfront. He said that we called them and that was how it works. The people that came out for the most part knew what they were doing but it was just difficult to work with AHS. Without a doubt, the contractors were pleasant.

I had other people come out and they cleaned my attic and put a new duct in. I paid a lot of money for that duct replacement. Last week, I found out that AHS covers ductwork and that the guy who did my ductwork initially didn't really do jobs like that. If I need ductwork, I'll call AHS and tell them not to let that initial contractor come out.

American Home Shield is excellent. When we submit a claim, we just call AHS up and then they're very timely in calling us. However, sometimes the service people aren't so good. Now, I've learned who's good and who isn't. I check the reviews right away based on who they're gonna send out. If the vendors are terrible, then I'll call and request someone else. But the air conditioning problem recently was handled very well.

My air conditioner was clicking on and off and it was like the breaker kept breaking. Noland Harper then came out when they were supposed to, and they did what they were supposed to do. They were wonderful and now, everything's been working fine. Also, I called American Home Shield because no one is answering the phone, and I didn't wanna just go and pay money. I was trying not to pay the money until they came out because I'm still waiting for my dishwasher since May. I paid for that and here it is, September, and it's still not fixed. American Home Shield found me somebody new and they came out last week. They had to order parts, so hopefully they'll gonna come back ‘cause the other people never came back.

The fan of our AC will work but the pressure, nothing would work. So, I called American Home Shield and they got ahold of the technician. He came in and he fixed the matter in 10 minutes. He did a great job. He was very nice, professional and no problem at all. Having a home warranty is very beneficial. You have peace of mind that if something happens in your home, it will be taken care of. I've had American Home Shield for a long while and I've been very satisfied with it. However, I was paying $42 a month then they raised them now to $59 a month. But I would recommend them.

It went really well with Infinity Home Solutions. The guy came in and looked at the AC unit. He diagnosed it real quick and described the issue to me. It had something to do with the motor that runs the fan. Then he went to his truck and got the part that needed to be put on and fixed it. He was very good. I had to wait a week without air conditioning and I also paid for the freon that they put in there but other than that, the service was good. This is the first time I've had to use American Home Shield and I'm so happy that I had got it because it definitely helps. It would have cost me probably a lot more than what I’ve been paying monthly.

I bought the new home but I couldn't use American Home Shield because the previous owner already bought one. I was pretty satisfied with American Home Shield from the previous home that's why I got the full coverage this time. I like their service. Recently, I had an issue with the cable in the garage door. The motion detector wasn't working properly. I called American Home Shield but when we tested when the technician was on site, it was working again. So he couldn't do anything. The garage door was also defective and it was about to fall down. One side was loose. He put the nail back and said the garage door itself was not going to be covered. It was just temporary fix it. He was okay. At least he did something and was honest about the home warranty and what the policy was covering. He estimated the price of the garage door. I'm comparing the price but his price was reasonable.

I recently had my dryer fixed. It just stopped turning on. This was our second claim with AHS and it was nice and easy. I just logged into my American Home Shield account. When I scheduled the appointment on the website, I got to pick the time. Then I got a text message confirming it. 'Cause that was a Friday, I got another text message on Sunday evening confirming. It was a two-hour window, and the contractors were 15 minutes early at the very beginning of the window. It was really great because I had been without my dryer for five days.

My air conditioning system went out and it wouldn't work. At first, the air conditioning people came out and they looked at the problem. They diagnosed the problem as an electrical problem that was causing the air conditioner not to work properly. So the electrician then was authorized and diagnosed the problem. It appeared that there was another problem. Another electrical goes in the same line with the box up in the furnace room. So he traced it down, found it and fixed it. He did an awesome job. He did it in one day. It's all working fine now.

The guy came out three times for two different problems. The first one was the air conditioner that was not turning on at all. He had some issues fixing it because there were three or four compounding issues. But he got it fixed the first time. He also gave me good notification on when he was gonna be out there and he showed up on time. He was great and friendly. The next day, it wouldn't turn off. Then some other stuff happened and it wouldn't turn back on afterwards. I called American Home Shield and had the contractor redo it. He came back out on the same ticket. He looked at it and figured out what the issue was. He didn't have the parts to fix it permanently right then and there but he was able to rig it to where it would work for a few days until he got the part in. A few days later, he got the part in. He brought it out, put it in, and it's been working great since.

The motherboard of my microwave went out. It took the contractor some time to replace it. They had to wait for the part. But it was fine. The guy was polite. My house has three air conditioning units. It's hot here in Texas and the AC units need to be replaced regularly. When that happens, the out-of-pocket for it is about five grand if you don't have a home warranty. With the home warranty, it is not free. But it is somewhere between a quarter to a third of the cost. Last time, it was 800. So that makes American Home Shield worth it for me.

Submitting claims to American Home Shield has been easy. Lane Services came for my claim for my AC unit claim. The techs from there were punctual and they got out and fixed my problem. We've been very happy with AHS so far.

My son has American Home Shield and he kept trying to talk me into it. We've lived here for 40 years and things are bound to break down and both my husband and I are on a limited income. I finally called and set it up with the home warranty company, and I'm glad I did. So far, so good. We made a service request when we were having issues with our AC unit. Someone from the company Comfort Air Control came and he was very good. He also had a mask on. The issue was with the motor in the AC. He needed to replace a fan type thing fortunately, the part was in his truck. He did the job, which took 45 minutes, then left.

I was not getting any cooling in a couple of the rooms, on one whole side of the house, and then in one whole room completely. The Argo techs came out, checked it out, pulled the filter off, looked it over, climbed up in the attic, look at all the ducts and told me one or two of the ducts had a kink in it. They straightened them out and fixed it up pretty good.

I called Home Shield for the claim and then they called me back and said that the tech would be there the next two days. It was really quick. The tech came in and cleaned up the washer. He also cleaned up the other bathroom. He rinsed it all. He was very good and very respectful. He had a mask on, but then he took it off. He was telling me about the big bathroom, the faucet and the drain. He told me those don’t drain anymore on the pipe. He best run something down through there. Then he had booties on his shoes. He put the mask back on and he also had gloves.

We had a problem with the dishwasher and American Home Shield initially had us with Lowe's and for whatever reason, Lowe's couldn't do it for weeks. So, I did contact American Home Shield and had them release us from Lowe's, so we could get another vendor. They did. Miller Appliance Repair came out in probably half the time and was able to fix it. I really liked them. They really did the best job of all the vendors I've used so far.

The house was being sold and the inspector said that the AC needed some service and some Freon 'cause he was getting a low reading. So we had a maintenance call for it. I had a sump pump issue and the way that it was handled was very terrible. We had rain coming down and the sump pump stopped. I wanted to see if I could get somebody, which was very difficult. They told me to call back within three hours which meant that I would've been dumping the water for three hours. So I requested to see if I could get someone myself. I was able to call someone and just paid the fee myself just to have the sump pump fixed. That was one of the things that I wasn't so pleased about. Them saying that they would call me back two to three hours was a poor relationship on the service that I thought I had. If there was an emergency call, AHS should be more involved especially if the situation seemed to be more of a property damage.

There was an issue with the water pan underneath the air conditioner up in the attic. Obviously, there was a blockage in the condensation drainpipe and I couldn't find it so I had to use Home Shield to send somebody. They sent Thermal Tech Heating and the tech said the same thing. He went downstairs and found the drain pipe. It’s a two-story house so the drainpipe is down on the main level. Then he just cut it back and then there was mud there. Everything is doing fine now. The guy was on time. He did a good job and he was quick about it too.

Our toilet in the first-level bathroom was leaking into the lower-level bathroom. We called American Home Shield and the reps we talked to were fine. They gave us the contractor's phone number and told us that he would call or text us when he was on his way. They also gave us a time range on the specific date that the contractor was coming and on the day of the appointment, he called and said he was on his way. The tech put in a rubber seal, which resolved the problem, and he was great. He was very professional, did what he said he was going to do, and was out of here. Since the service, we've had no problem at all. All in all, my experience with AHS was excellent.

The claim submission process with Home Shield is very simple. You call or go online and they fix you right up. I had an AC issue and Extreme Heating & Air came out. Seth was the technician and he was very polite and knew what he was doing. He showed me what the problem was and had it fixed in five minutes. It was a great overall experience. I've recommended Home Shield to a lot of my friends and some of them went with them but others said they didn't wanna pay every month if nothing's wrong. I tell them that in the long run, it pays off. If something does go wrong in your home, all you have to pay is the $75 and they will fix it and if they can't fix it, they will replace it. I've never had a problem with them and I'm real thankful for them.

We had a stoppage in our sink and it wasn't going all the way down. I called AHS and the contractor came and repaired it. The contractor was wonderful. They did an excellent job.

On the second call, the AC was leaking water. The condensate drain was backing up and the contractor, Climate King, was unable to come and unclog the drain. But when they did, it took them less than an hour to repair it. The AC is doing well. Also, they wore mask and distanced. All in all, I’ve had very good service with American Home Shield. I always know that I got somebody to call when I have an issue and that they will take care of it.

The guy from AC Wizard came out and three times for the AC. The first time, the pipe had been frozen completely, so he wasn't able to do anything. He came back and added the coolant. Then the system stopped working again the next day and so he came back and took another look. He thinks it's because we have one unit for three floors, and they were all on different temperatures. He said that all floors need to be kept on the same temperature and that if it happens again, it'll happen pretty soon. Then he'd have to do a more thorough diagnostic or possibly replace something. But it’s been working so far. We have everything set to the same temperatures. We felt like everything was taken care of as soon as it could be with American Home Shield so it was good.

Our Maytag washer of 20 years flooded all the rooms and floors adjacent to the laundry closet. We paid the $75 and AHS sent a Countrywide ProServ tech out quickly to help with the original mitigation strategy and then our insurance company kicked in. He said that the level switch failed. It's non-replaceable and the manufacturer doesn't make it anymore. It's been 20 years or so and the part is no longer available anywhere. That was on a Friday and he put his report in to AHS that time.

The toilet was stopped up. The plastic piece that hovers over it to keep it all clean had broken and it got sucked down in there. American Home Shield sent DFW Plumbing, and they were here seven minutes tops to get it out. Everything is great.

All City Plumbing said that they didn't think the hot water heater was leaking, that it was the pressure relief valve that let go some water and that's the water that I saw. If that thing ever goes, I have 50 gallons of water in my floor in my basement so I didn't wanna play around that's why I called American Home Shield. The thing about a hot water heater is that I hope that if it does start leaking, it leaks slowly so I can call American Home Shield and get somebody out here.

A faucet that was installed four months ago no longer worked. The technicians from Valley Appliances were there on time and one of them took their shoes off. He looked at the faucet and was talking to me about how long ago it was put in. He said that they had a faucet there that they could put in but it would be a different style. But since the faucet we had was installed four months ago, it was still under warranty. They had to do a warranty swap to get a new faucet. We had to wait three days for them to put in the warranty. A tech then came back three days later and put in the new one. It's working fine.

I had some problems with my electrical socket and I submitted a claim online to American Home Shield. I got a call the next day from an electrician and he made an appointment to come out and see me the next day. He came as scheduled and he fixed my socket. He was very nice and the socket has been working fine since the repair.

I dealt with the reps from American Home Shield when I purchased the policy and it went fine. I had a busted toilet and More Than Plumbing came out. I did the claim online and it was easy.

I've been an American Home Shield customer for years. I'm in the process of a claim now. The tech came out and he recommended that they didn't have the parts for the refrigerator, the washer, and the microwave so they had to provide a new one for that. They couldn't repair them so I went ahead and purchased and submitted the proof of receipt for all three of them, and I'm waiting on the reimbursement from American Home Shield. I'll be happier when I'm reimbursed for the appliances I bought, but they said it can take up to 21 days to be reimbursed on that.

I like submitting claims with Home Shield online. It's better than speaking with customer service. When the tech came, he found that the valve was not working properly. It was jamming and not working, and then he changed the valve.

Realty Rekey came out and rekeyed the home that I just purchased. The guy was pleasant to work with and the website was pretty easy to navigate.

I had a terrible experience with American Home Shield. I had an incident with my doorbell which had a low voltage issue. It wasn't working and neither was my address light. I had American Home Shield's contractor come out and they sent Ideal Services at first. The tech came and replaced our transformer but he wouldn't touch anything else because I had an ADT alarm. So, he just left. I had ADT come out, take all their alarms off and then I had AHS sent out another company. That other company came out and said that Ideal Services put the transformer in wrong.

American Home Shield is great. I recommend it to everybody. My dishwasher filled up with water and wouldn't work and the claims process was very seamless. All I did was go on the website on a Thursday night and click, “I have a problem.” and I was able to get a service guy out on Friday the next day. Everything was then taken care of and I was charged 125 bucks. The service guy had to order a part and it took a week to get the part in then he came back and installed it. Everything was perfect.

My son and daughter-in-law have American Home Shield coverage and they told me about it. I looked online and they get some pretty bad reviews. But so far, I've had them out three times and I've been very happy. The last time I called them though, it took a long time to get an answer. They told me to leave my number and that they would call me back. Their reps did that. They were just really busy at the time. Other than that, I've had no problems.

The jetted tub wouldn't come on so I called AHS and the first company that they assigned never showed up and never called. The claim went through for weeks. But APC was on it the next day after I called in to complain. They were out the next day and fixed it. We were able to continue using the tub. Overall, I've had a very good experience with AHS. There was a glitch there with that plumbing company that never showed up to fix the tub but that was the only issue I've ever had with them.

My AC wasn't cooling down. I called American Home Shield and their reps told me their contractor A-US Air Conditioning of Texas, Wichita Falls would be out within 24 business hours. The tech texted me and told me that he was on his way. He called me again to tell me he was on his way 45 minutes later. He knew what he was doing and got the job done. Everything has been great since then.

When I call American Home Shield's number, no one answers. I have to go online to make an appointment or report an issue. When I called for an emergency, I always get electronic voicemail. Recently, I had a plumbing leak and the technician who came on behalf of American Home Shield from Mr. Rooter Plumbing was very nice and professional.

We didn't know about the stove soffit so the guy from Allcity Appliance & HVAC Service that came out explained to us why we had seen that smoke and we understood. Great service and good customer service with American Home Shield.

The AC wasn't kicking on and it happened to be a really hot day. After checking very simple things like the circuit breaker, everything seemed okay. I called AHS and they got somebody out quickly within a couple of days. The gentleman from Majestic Custom Heating & Air Conditioning did some work on the air conditioner roughly a year ago, so he knew who I was when he came to the door. He got it done very quickly, up and running. As I understand, a relatively small repair. My wife said it was the same part that had failed on it a year ago. They were out and prompt and got it taken care of within a few days of when we called so we're happy with that. Fortunately, the weather changed and was cooler for those days, so I have no complaints.

I had water leaking and I thought it was from my dishwashing machine. There was water all over the floor in my laundry room. I called Home Shield out and they a contractor within 48 hours. It was found that the leak was from my heating so Home Shield sent another company out without charging me an extra fee. Double D Heating came within a couple of days and the tech from there was very nice and supportive. He explained to me what the issue was and showed me what to do the next time so I didn't have to call Home Shield.

My garage door opener would not work from my car or a garage door opener and I called American Home Shield. Submitting the claim was easy and I did that online but if you wanna talk to a person, it's a nightmare. You have to hold forever such as almost an hour. Magic City Door came out and the response time was good. They came when they said they would, called right before they arrived and let me know what time frame they would be there. They replaced the motherboard and a gear. They were very professional and they did a good job. I would highly recommend them. People need to know what they're gonna cover if they’re making a home warranty purchase. I had a friend and she got a home warranty company and she didn't even realize that her refrigerator and the washer and dryer were not covered on it. So, she had to add them after she had them for a year.

The pool suction with the pump wasn't working. I submitted a claim to AHS online and it was real easy. Once I was able to schedule an appointment with the contractor, it was two weeks out. It would have been nice if it was a closer appointment. The contractor came out and they did social distancing. They tried to fix the pool pump, which I don't think is the issue. But I know they're just doing their job. They came with the sole purpose of fixing the pump, which is what the claim was for, but I think there's something obstructing the line between the pump and the pool. I would need to get ahold of another company or another contractor in order to clear the pipes. I've had Upland Pools come out and then The Pool Contractors. Now I would need the third company in order to clear the lines if it's covered under the same claim.

American Home Shield sent Immediate Response Plumbing and Rooter for a leaking faucet and I was impressed with the plumbing company. The only thing is American Home Shield exported the company offshore and I have a hard time understanding some of the people’s language.

Appliance Professionals is great. I've dealt with two of their technicians, and both of them have been highly professional and exceptionally knowledgeable. They're always fully masked and very accommodating as well. They've been really outstanding. They explained the issue to the extent that they knew. I called them again over the weekend because of the problem that they attempted to fix last time. Whatever they did didn’t appear to completely solve the problem, so they're coming out tomorrow to escalate the conversation with Bosch.

We had an overflowed tank on the water heater and it was leaking. After I called in the claim, it took a couple of days when the contractor came out. They did a good job. They were neat. They didn't leave a mess. They did it within the time frame they had promised and they had their mask. It was my first time utilizing AHS and I was pleased with the way they took it out. They saved me some money.

Mr. Fix It came out and assessed what I needed for my washing machine and ordered the parts. Then, when the parts came in, I called them. the tech came and fixed it. So, it was very flawless unlike my current appliance problem. I have another repair, but Sears is the one handling them. I have been without a refrigerator since August 26th. It's been a little over a month.

I went online and filled out the form to submit a claim with Home Shield for the washer to be fixed because it wasn't spinning. Submitting the claim was pretty straightforward and the website was manageable but if there was an app, that would be even better. Then, I called the contractor and they arranged the time the next day. The tech from Mr Fix It wasn't here very long. The service was pretty fast and efficient. He replaced the motor and since then, the washer has been working. We just moved in here and having the warranty helps not to worry about expenses.

I've had a great experience with American Home Shield. I called them for a stoppage issue and their rep was fine. They gave me a number then they emailed me. Third Generation was my contractor and they were great. Everything was good and I haven't had any problem since they came out. The repair was extremely helpful.

We were having issues with our water heater and my husband took care of the claim submission for that online. Altstadt Plumbing was sent out and they handled the claim fine. We got the issue resolved and our water heater is fixed now. We had another claim for our pool heater and that process was not very good. When I tried to call, I was on hold for over an hour before I ever even spoke to a representative. Filing a claim over the phone takes very long. From there, the claim was partially covered which was fine. But the guy who called to tell us that it was not gonna be fully covered did not have any information and couldn't explain it. That part was very frustrating.

Once we submitted the claim for the AC, the contractor contacted us within 48 hours and then they came out the following day. The guy showed up when he said he would. He was very professional and I appreciated that. The capacitor that went out and he replaced it. The only negative thing was that I paid $75 for him to come out here and when he left, he had an additional $140 in his pocket. That aggravates me. Typically, what happens is they come out and they go, “Okay. Yeah, your warranty covers this part, but you need this. And if you don't do this, then it could cause more problems that's not covered under your warranty.” So you're kinda put in a rock and a hard place. I don't appreciate that at all.

My stove burnt out and I called American Home Shield. They had a representative call me. The guy who came out was nice. He got to the nature of the problem and he needed to order a part. Once the part came back, he came and put it on. The process took no more than a couple of weeks. The experience with AHS has been good and I'm satisfied thus far. I had another claim last year with them and everything has been fine.

I was with Home Shield before and I had an issue with them regarding the air conditioner. I dropped them for a period of time and they reached out to me. Looking at other companies, they seemed to be the better out there. So, I decided to go back with them. I had been pleased up until that point. Recently, A-1 had to re-seal the refrigerator and adjust the door. They wore masks. However, I'm still having a problem with when Home Shield sent contractors out to do my toilet two times, and it's still not working properly.

One thing that is really good about American Home Shield is that they do the response time very quickly. If I make a call on a Thursday, usually somebody is out by Monday which is pretty fast. That's a good turnaround time. Recently, S. Electrical Contractors had to do some wiring and everything's working perfectly. However, I had tried to call in and speak with a rep but the wait time is ridiculous. Doing it online is easier but all the choices that I'm looking for don't seem to be there. Maybe they're limiting their choices based on coverage. Also, American Home Shield only seems to want to just fix little repairs. If the kitchen faucet is an el cheapo faucet, they are more interested in just repairing it. I would go buy a brand new kitchen faucet and it would cost them the same to have the plumber to install the new faucet than to fix the repair with parts for the repair. But that's not an option with American Home Shield so I'm limited in the quality of the end result with them.

In using American Home Shield for a few years now, a pattern has emerged. When something goes wrong, you need to make multiple phone calls and you are placed on hold from 1-4 hours on each call (no exaggeration!). The representatives all say the right stuff (i.e. "I understand your frustration..." and "I will fix the issue...") but AHS doesn't empower them to escalate/resolve issues. Their website always says: "Issue complete" when it's not complete, which then requires another call to straighten them out. We are not big complainers. We're 60 years old, and we can say that AHS is the WORST company we've ever dealt with.

The microwave had sparked and I had some burn inside there. AT Appliances was sent out. The technician had been over here before when he did something similar but it didn't do it quite as bad. That time, he painted something inside to make it correct. This time, he replaced a part. It seems to be okay now. I like having American Home Shield as I'm concerned with the big appliances and the air conditioning, heating thing.

AHS has extremely poor customer service. Phone Wait times are ridiculous. Service Reps disconnects call without notice. Requires you start login all over again each time.. Dishwasher repair service request entered in April 2020. It's Sept 2020 and still not repaired after 5 attempts. Contractor apparently frustrated with AHS and submitted that my service work was completed when it actually was not just to get their pay.. I am a longtime AHS customer who is cancelling my warranty contract. My dishwasher remains disassembled as we wait for contract repair person to return to finish the job. Buyers beware!

The strangest thing was happening with my garage door. It was opening by itself but it wouldn't open or close when I wanted it to. It was crazy. It was in the house when I have bought the house and I've been here for 11 years now. I don't know how long these things are expected to last. Mr. Fix It came and their tech said something wasn't talking to the other. They sent the order in that same day that the mechanics of the door needed to be replaced. Before I could even call American Home Shield and to ask if the guy told them about the thing that needed to be replaced, the guy was calling me trying to see the time to come out and install it. I was like, "Whoa, you just left here, dude."

My AC quit turning on. There was some water that had built up which would cause it to freeze over. Myers Comfort was sent by AHS and they were quick. I had to reschedule my appointment with them as it was when I was out of town. Once I rescheduled, the tech was out within a day. He fixed the issue on the first trip to my place. He cleaned out the water and fixed what needed to be fixed.

A toilet was running and the rep from D2 Plumbing was good but the toilet is still running. This is the second plumber that looked at that. D2 was fine overall because it was a couple of things that the person looked at but they didn't fix the toilet. Nobody's ever available to talk with at American Home Shield and they seem to use the same people over and over and they're not great. The best experience I've had is with the pool person but they don't seem to be top-rated professionals. Also, AHS keeps going up so I will be looking into another warranty program.

We had a thing in the toilet that was attached to something that was supposed to clean the toilet. It was supposed to hook over the head. It came loose and went down and plugged up the toilet. Then I tried to get it out. I called AHS to submit a claim for it. The contractors came out and the guy fixed it in a few minutes. He was a decent person so I was favorably impressed with them and the way everything was handled. They were very businesslike, polite, did their job and left. This recent claim experience with AHS was really good. Once in a while, I have a little trouble getting a contractor. I live 30 miles north of Reno, Nevada and some of the outfits don't wanna go out that far. Then I have a manufactured home. There are some things that some contractors haven't got a license to do. But other than that, they get on trying to find me somebody right away.

Having American Home Shield, we don't have to worry about spending a ton of money. We've had our air conditioner heater worked on the most because it is older. If it ever has to be replaced, we know we won't have to be out a lot of money. That's what we keep the home warranty for, mostly. I prefer doing claims online. It's really easy to do that and it's quicker than calling it in.

My renter called and said that she couldn't turn the light on. When my property manager went out, she saw that it was an electrical problem. I called to see what was going on and there was a string or something that they couldn't reach. I filed a claim with AHS and Cutting Edge Technologies came in. The tech made it available for them to reach and turn the light on and off. I didn't save any money with AHS when it came to the AC unit and I didn’t really care for them about that but everything else is fine.

I don't have a working bathroom. I had three different plumbers come out. The first one said they couldn't clear the blockage. The second one came and he claimed he had been able to clear the blockage but apparently, it wasn't because a few days later, the problem reoccurred. I called again about the same issue. It was either a leak or a blockage. The initial plumber said it was stoppage. When I submitted a recall again, the guy said that it was possibly a leaking pipe. Either way, by the third time, I ended up having to pay twice, and it was all the same issue.

We've just been very satisfied with American Home Shield's service whenever we have problems. As a matter of fact, we have no issues doing a claim online and getting someone to come out as soon as possible. We usually do claims online and that's easy. My husband put one in and Beverly Garage Doors came out.

Our recent claim with AHS regarding our plumbing issue went great. The contractors showed up on time, they fixed the problem and we haven’t had an issue since. They also wore masks. American Home Shield is easy to use. The contractors that are on there come out when they say they will, so it's been great.

We wanted our hot water heater to get looked at to make sure everything was running right with it. My wife called American Home Shield and we were told to expect the contractor the next day. After Efficient Air Systems came out to look at the water heater, they wanted someone to look at our furnace as well. There was a pipe that runs into the tray and they didn't think that was correct. So they referred someone to come out and look at our furnace. Efficient Air Systems was very professional and our interaction with them was great. Everything is working well with the furnace and the hot water tank.

We had an oven that stopped working and I made a claim to American Home Shield through the website. It’s quick and easy. They gave me 24 to 48 hours that the contractor would make contact with us. He called within two days and then scheduled a date that he could come. The technician was great. He came in, did the assessment and turned the assessment in to AHS. The oven had to be replaced and the only issue we had which had nothing to do with AHS was the delivery of the component. Because of COVID, everything is getting delayed. So, it took a little bit longer for us to get our oven. They gave me a projected delivery date and when I went to inquire why it was not delivered, they said that it would be the following week, which was this past week. This Sunday was when they delivered. The man who came to install it was very good. He came in and it took him 30 minutes to complete the installation. He was very nice and professional.

I had a leak where my water heater was, an area was flooded with water, and the water pressure was low in my house. As soon as I submitted the claim online, American Home Shield told me somebody would be reaching out within 24 hours. It’s quick and easy. Someone then called the next morning, and they said they're gonna put me on the schedule. A-1 Plumbing came the next day and they were very friendly and knowledgeable. They showed us how the system worked, and we really appreciated that. Now, there's no leak and the water pressure is perfect. We can take showers without it turning off.

The air conditioner wasn't working. It wasn't getting cool when we turn it on. I called Home Shield and they told me that someone will be coming out. I have two ACs and the tech checked the big one, but he said it was a bigger job than they could handle so Home Shield sent Rush out to see it. They were very courteous and very knowledgeable. They needed to get some parts for the AC and they called me to let me know when the parts would be in. Every time somebody was coming out, they would call me and let me know that they were coming. When the guy did the first job, they had to do something else because they found out that the motor outside wasn't working. The supervisor came over, took the motor out himself, and took it with him. Then he came back about a week later and they had it fixed. It's been working fine.

A-US Air Conditioning of Texas fixed our AC. It was super easy to submit the claim with American Home Shield. I tried to call in but I was on hold for a very long time. So I did it online. It is very simple and it is easy to navigate through the online system. They got back to me really quickly. They told me that the air condition people would call me within 24 hours and I got a phone call from A-US Air Conditioning 15 minutes later.

I've been an American Home Shield policyholder for many years and I continue to do so because I find the service exceptional. I requested a service online and the provider was sort of allocated. The claim was all taken care of very easily. The guy was called out because we didn't have hot water. While he was here, I talked to him about the blocked drain. He said he could do it while he was here but it couldn't be same call and he'd charge me 75 bucks to sort it out. Given that it was the same as the copay, I said, “Fine. Let's kill two birds with one stone.” He used a flexible rod to clear out whatever the blockage was and it's now running very smoothly.

The refrigerator was making some loud noises and the gentleman from Lafayette Refrigeration came out. He looked at it and he needed to order some parts. He ordered them, came back and fixed what that thing in the back of the refrigerator was doing as well as the ice machine. Then, there was a follow-up because the door handles came off. So, he just ordered it and replaced it. The technician seemed to be knowledgeable about the types of problems they've seen with this refrigerator with other people. He seemed to be having issues with it when he was trying to fix it but then it worked, and it has been fine ever since.

I'm glad that I got the policy with American Home Shield. I feel pretty secure that if something happens, they would be there for me. They were very punctual and called back right away for a claim I had. They took my deposit and got me a plumber. The plumber came out and evaluated everything. He was so knowledgeable. I had other people look at the issue and they couldn't figure it out. But the plumber who came figured it out immediately. I ended up soliciting his services to fix the things that were not covered and I thought it would be a really expensive bill. But he was very fair with his prices on things that were not covered. I would hire him again as my plumber. He was that good.

I called American Home Shield to file a claim for a leak in my bathroom. I was very pleased with their rep. The contractor who came was very professional even though he said that was not his line of work. He was on time too. He couldn't fix it. I had a leak in my foundation, and he said he would let the company know, and someone will get back to me. No one ever called me back though.

The AC wasn't cooling and my place was at 82 degrees in the middle of the night. I went on the computer and filled out a service request with AHS. I was on the site at around 2 a.m. and by the time I got up in the morning on Saturday, they had sent me an email but they gave me a long window that somebody has been assigned. It was great with the contractor that was sent out. The person gave me good information and he stated that the compressor may need to be replaced some time and I should start saving my money. It was my first time using AHS and it was good.

I switched from the home warranty companies I was with for 15 years to American Home Shield. That was about a year ago. Their website is fine in terms of getting on once you get on. But there seems to be a really long delay when you press your account or you request service. I've tried it from work, my desktop, and my phone. The other thing is there's a PDF or there's something over there on the right to see your actual warranty and what’s covered. When you click on My Warranty Coverage, the breakdown doesn't come up easily. There are some lag issues. Sometimes you have to kinda go a long way around the website to find your actual list of what's covered and what's not covered.

We had a leak. My tenant, who is a family member, is in the unit. Submitting the claim was relatively easy to do. That's why I gave my relative the number. I'm happy with Home Shield. However, I had some issues with them. I have five properties. A couple of times, it was just always something like, "Okay, I'm not responsible," and then we had to get another plumber out there from Home Shield. That was the frustrating part. But I will stick with them for now.

The reps from Texas Pool Guy came out and they were very professional. They knew what the problem was right off the bat and I understood what they told me. The issue was some kind of a little thing on top of the motor and they replaced that. I've been pleased with American Home Shield so far. I've always had great service with them. I had a problem with them one time when lightning struck my home and they said that it wasn't covered. But with everything else, I've had great help out of them.

Joe Cools has always done wonderful work. They made repairs to my AC recently and they had replaced some major parts in the unit a year ago as well. They're there on time and they get it fixed. They do an excellent job, so I prefer that they come out and do my work. If I'm gonna request someone like them though, there's nowhere online that I can request it. I have to call American Home Shield on the phone and sometimes, it takes me two and a half hours to get through and that's the only complaint that I’ve ever had. I've had American Home Shield for 15 years at least and they've taken care of me through the years. They've always done a good job and I'm very satisfied.

I had a plumbing issue. I went online and asked for the service to be done. The gentleman and his helper came in and identified themselves. I showed them the problem and then they went right to work. They had the parts with them already. They had it repaired that day. I was very satisfied. AHS is worth every penny.