American Home Shield Reviews

Our air conditioner was leaking water. I submitted a claim online and the website was fine. We were then to be contacted within 24 hours. Fick's Mechanical was our assigned contractor and they did a great job. It turned out that there wasn't actually a hole in the pipe. There was a tank that had broken up so the water was backing up. They drained it. Everything has been fine since then. Now, I can operate my air conditioning unit without having water leak out. Overall, it's been a good experience.

Everything went well with our recent experience. I needed an electrician. I made my request to American Home Shield and they scheduled a person to come in tomorrow to take care of it for me. It was very smooth. Everything is working great as well and I haven't had any problem with any of the contractors over the years. They all have been great. I like the quality of the professionals that come out. I also like the timeliness, the scheduling and the problem resolution.

I had a plumbing issue where All Clear Plumbing came out and they did a great job. They were punctual and pretty easy to work with. They did everything they said they'd do from scheduling the appointment, contacting them, to the actual technician coming out and doing whatever he was required to do. The guy called briefly to let me know he was on his way and every aspect of the service went fine. They also wore face covering and each time a representative came, they were completely following all safety precautionary measures. They were also very respectful in terms of walking in with the carpet because they had portable disposable booties.

The AC wasn’t cooling. This happened on a Saturday and here in Laredo, Texas it really gets hot and Walker Air didn't come out until Monday. But the tech did a really good job. He said it was something that has to do with the motor.

We had a claim for the piping for the heater. We submitted it through the online, and then we received notification that a certain repair company would be calling us, which they did. They set up an appointment with us and then they came out. They didn’t have the parts on hand so they left and ordered those, then they came back and fixed the thing. We've been very pleased with American Home Shield.

The AC wasn't blowing cold and its repair was handled great. The first time the guy came out, he did an okay job. They couldn’t do it because they don't repair Mitsubishi Electric. So they recommended somebody for us that they knew. Then the second company that came out cleaned it up and took care of everything that the first company put on and charged. The second company just checked it all out and looked at it, and everybody was good. The AC is working great now. Having a warranty is a great idea and it's the best thing to get. The claim submission with American Home Shield was simple and easy.

The air conditioner was not running. Doing the claim to American Home Shield was easy. You just do online request. The contractor was very good and very professional. They repaired one thing, and it ended up not lasting another day, and then they repaired a second thing. And now, it's fine. They had to replace two pieces - the contact switch and the fan motor. American Home Shield did a great job.

We've had several problems with plumbing in our house. We've had plumbing companies that American Home Shield suggested to us and they have been awesome. When things didn't work out the first time they came, we called them back. They came back and we didn't get another charge. We had to call them back a third time for the same problem and the plumber from that company said that he had asked a master plumber about the problem we were having. He told us that we had too much pressure in our water system and this was causing the leak in our bathroom.

American Home Shield has been a great program. I'm so happy that I was told about it and that I have it as part of the home purchase. It's really been incredibly helpful to me because there are a number of things that have happened. A pilot light went out, some bearing coupler had to be replaced and the rekeying service was also very helpful. I've had three uses of American Home Shield and found them to be very responsive. I've done claims both ways, online and calling in, but I find it easy to do online. Recently, A-1 Quality Care did a fantastic job on the AC unit. The filter on it was a little clogged and a little dirty. The guy opened it up and cleaned it. There was also a connection that he replaced and following that, it's been working like a champ.

The guy from Plumbers, Inc. came out and checked the AC. He checked what mostly goes out first and that was it. It was the fan motor. He left and came back in a week ‘cause he had to order a part. We happened to be home when he was here. He went out there, put it on, and it immediately came on. We were happy campers. He didn't waste any time. I signed the paper, got the receipt, and he left. He did a really good job.

Sigmond Plumbing showed up. Two guys came, and they worked on both bathrooms. Everything was fixed very quickly. There was no mess, no fuss, and they wore masks and little slippers on their shoes. I submitted the claim to American Home Shield and it might have been like two days later that they came out. I was satisfied with the timeframe. Having American Home Shield has been very beneficial. I've tried other companies and they were not good at all. But with American Home Shield, as soon as you submit the claim, it seems like that day, the company that's gonna come out comes out and schedules the appointment. So, it's been good as long as you submit your claim online. I had to call because when I renewed, I got like two credits to use for the co-pay. The only way you could use those was to call. So, it would be nice if there was a way that you could actually submit a number or something online versus waiting an hour on the phone.

My thermostat went out. I called in a claim to AHS. They sent AC Wizard and the techs from there got me taken care of very quickly. Now, everything is working perfectly. I like the security that I'm just gonna pay a flat fee with AHS.

With American Home Shield, I can get professionals to come out and do all the stuff that I don't know how to do. When my daughter's tub would not drain, They sent Price Right Plumbing and they cleared a pretty large clog in her drain, and now it works. The techs were really quick. They came a little bit early, and they were very polite and professional.

South Valley Appliance Repair came out and fixed the refrigerator but it's not working. I have to call them back because I have to replace the filter. So, I have 30 days, I'm gonna replace the filter and see if that helps it. Other than that, submitting claims with Home Shield and the contractors that I have come across with were usually pretty good. Be protected.

All Comfort came in a week earlier and they had to replace a couple of parts on the air conditioner, and they got it working. Three days later, both the unit in the house and outside were both working but there was no air coming out. So, we called them back. They came in and said that it was because it needed Freon, which was a little weird because they were here a week before and the Freon was just fine. They said that one of the hoses was leaking but it wasn't leaking the week before.

I call my claims in to American Home Shield and they’re normally busy, so they’ll call me back. The technician from Kenbridge Plumbing & Drain came out and they initially worked out okay. However, I had to call them back a couple of times because they were more concerned with making sure that they were going to get the approval by AHS whatever the problem was. So, sometimes the contractor is more concerned with making sure they get paid than identifying the problem. I had four toilets and they replaced a couple of things in each toilet. All have been working fine but I had to call back twice on two of them. It left a bad taste in my mouth where they said that they don't fix noise. So, I said that we have to know where the noise was and if I knew where it was, I would do it myself.

The air conditioner wasn't cooling, so Everyday Heating and Cooling came out and put some Freon in it. I did the claim online to American Home Shield, and the tech came out the next day. He was knowledgeable. I really appreciate what American Home Shield has done on both of our houses. They did a good job.

I submitted a claim online with AHS because the refrigerator wasn't working properly. The contractors fixed it and everything was good afterward.

We had a washer that wasn't spinning properly and then our dishwasher wasn't getting everything clean. The claims submission was really easy. I didn't have my password to do it online from my phone, so I just called the number. I waited on hold for a little bit, but not too bad. It was pretty simple. The contractors who came out were all great, in both cases. It was two separate companies. There were no issues with cleanliness and timeliness and it was resolved quickly. They were both pleasant to talk to and they walked me through what they were doing. Everything's working now.

American Home Shield's reps helped us out and let us know how to file claims. The contractors that they sent out were very professional, too. They did a great job and were quick.

I was having a leaking faucet that I've tried to repair somewhat on my own and just wasn't working so American Home Shield sent Kintex Plumbing out. The gentleman was great. He came in and fixed it. The experience was very painless. I've used American Home Shield for several different things - some on appliances that I have and some home repairs like plumbing. I also had an electrical repair that had to be done. Every time, they've sent a reliable, knowledgeable, worthy person to my home. They came in and did the thing. Some of the work I had done was done prior to COVID. During COVID time, they came in with masks and coverings so that they didn't bring things in. The plumber wore booties on their feet and everybody did the distance thing.

I had a computer that I had just moved back in my home office. I plugged it in and then the next couple of days, it died. I took it in to get checked and they said that it shorted. So, I had to buy a new one. I thought maybe the computer was bad. Later, I went to plug something into another plug, same room, next wall. As I went to plug it in, I saw sparks come out. But I also noticed there was a flickering in one of the light in the kitchen. I got nervous. I thought maybe there was a short in the line, and thinking that I didn't want my house to burn down, that was why I wanted to get electrical out here.

I've been in my house for about six years. The person that I bought my house from, which is the second owner, had in the deal American Home Shield. I went ahead and took it over and kept it in my name. I have been with it since I got this house and I renew it every year as I should and keep it moving. They had Draingo of Alabama come out for a plumbing issue I had. Everything went great. This was the second time I've worked with them.

Before, we turned the AC on and it wasn't cooling. The fan inside would blow, but it would blow warm air or just room temperature air. The guy from Myers Comfort Specialists said that when he came and checked it out, the fan motor was burned out. So, he replaced the fan motor, and it started cooling again. But it seems like it's louder than what it was originally. When the fan kicks on, it's a little louder. I could hear it from outside in my bedroom. But other than that, it's cooling. The tech did what he was supposed to do. He was nice and professional. He had on a mask. He stayed outside mostly.

I had a claim with AHS for my AC and it was handled accordingly and in a timely fashion. I was very pleased. My most recent claim was for my washing machine that wasn't working. A tech came out and said the parts that needed to be fixed. It took about a week before he heard back. Then, he scheduled a date he would be coming out and he did and repaired the washing machine. He was very good and thorough. I was very impressed. Everything has been working just fine. So far, American Home Shield has been excellent but sometimes getting through can be difficult. A lot of times, I like to call and talk to someone and that process could be a little lengthy.

I've been with American Home Shield since 1982 and my experience has always been pretty good. I called and put in a request for the garbage disposal. One of the teeth inside that grinds broke off and I pulled it out of the old one. They said they’d send somebody out and a company here in Oklahoma City called Plumb Genius, who I had used before with AHS, sent a guy out. The tech said I need a new one and he went out to the truck, came back, and installed the new one. Everything’s good. Now that I'm 72 and don't crawl around under stuff and try to fix stuff myself, I’m a big advocate of AHS. I tell people it has always paid for itself. This house alone, they've replaced a water heater, which would have cost me $1,600.

I called Home Shield them for a plumbing claim and the rep I talked to took care of the problem right away. They issued a work order and the contractor showed up on time. They did a great job and the tech solved the problem right away. I’m very satisfied with Home Shield. They did a great job.

There was one gentleman and he did a fine job. However, I feel that American Home Shield is more conservative and willing to do the minimum to get it going which is not in the best interest of the homeowner. They were willing to replace a coil that was apparently leaking at some point. However, it was a freon-based unit so it was older. It would've been in their best interest probably to go a little more. What complicated the whole situation was I was selling the home. I had the policy for about a year and it was discovered that there was a leak. The person that was buying the home opted to take the credit versus getting that particular component replaced. They didn't wanna put a bandaid on it. It was a freon unit so their intent was to overhaul the whole thing. It's much more expensive and there was never anything filed or carried through.

If I find my own person to come and fix something, it's gonna take time. With a home warranty, it’s fast. When I bought the home, the owner before it had American Home Shield so we just continued on. But when I call AHS, I hate that I have to speak with the machine. I would like to speak with a customer service rep to request the service. I had an issue with the AC and Three Brothers came out. They were on time and did everything fast. They wore their masks too. I called them the day before that and they came the next day. They were good.

The first contractor for our AC was very knowledgeable and user-friendly. He interacted with us. It was from a prior time when I called American Home Shield and they sent somebody out. The contractor just patched it the first time. Whenever they came back out, they completely fixed it. We're still having the same problem though, but maybe my vents are not large enough.

The first time that Sancho Services came out, the stopper was jammed and wouldn’t release. They didn't completely clear it and they came out the second time. They were very nice, very polite, and went right to work. They took care of it and everything's working fine now. I have AHs for going on 10 years now and so far, I have had good results every time. I have not been disappointed and it has not been a hassle. I usually submit my claims on the phone, but occasionally, I'll do it on the computer. The reps I've talked to have been excellent and I've been impressed with their service.

I'm satisfied with American Home Shield. When I submit a claim, I usually expect the contractor to contact me the same day before I call American Home Shield to let them know that I was not getting a response. The contractors have been good. I've been satisfied with them.

American Home Shield has a good website. I used it for a claim when my compressor was making a loud banging noise. Someone with 88 Mechanical came out and he was right on time. He was very professional. But the compressor is still making a banging noise. He said it was working. And that as long as it was working, he could not replace it according to the contract that he has.

I had a drip at a connection for the washer from the main coming in from the house. I filed a claim online with AHS. Their website was okay. The service provided by the contractors was excellent. It's been pretty good for my experience with American Home Shield.

Someone with Air Solutions came out for our air conditioner and out took care of me really well. I really liked him. He told me what was wrong with the AC and he said he would be back if they found the part. Within a couple of hours, they had the part and he returned. He was really nice about it so everything was fine. The AC is running perfectly. The contractor was fine too and they kept me up to date all the time.

Submitting claims online is pretty simple to get through. Most of the stuff can be handled there. AHS will force one contractor, initially, and I hear a lot of people complain that they can't choose their own service provider. Maybe people don't know about this, but they can click on it, look really close to it, there's a little down arrow, and it'll give up to the first five. When calling, it rolls and cycles. Sometimes you can never get through for hours, and other times you can get through. There are problems with some calls that comes up. But then AHS, overall, is really good at addressing the stuff.

I'm a Realtor and I've been using American Home Shield for at least 35 years. We are pretty active in the North Dallas area. We put a seller's coverage on every listing that we have. We let them know that the buyer may make another choice, but in the meantime, we want them to be covered. I also have about 14 rentals that I have American Home Shield on so I have a pretty good feel for the kind of service that they give. I have certain people that are preferred vendors but I can't always get them. Sometimes I have to call at five o'clock in the morning because my special ones, I've already blocked out for that day. But we can work with the system.

Submitting claims to American Home Shield has been easy. I can go online to submit if I can't get through on the phone. Last year, we had an issue with our refrigerator and we had to wait a bit because a part had to be ordered. It came and everything was taken care of. It was all still very efficient. Recently, the faucet of one shaft in my bathroom wouldn't turn off. It was stripped. This happened late in the day so we had to turn off the water from the street. I submitted a claim to American Home Shield and the serviceperson they chose sent a text that night and asked if we knew the make of the faucet. He asked if we could take a picture of it. I did that and sent it to him. He came the following morning and knew exactly what to do. In 15 minutes, he was done. AHS has been excellent and professional.

GE Appliances came out for two different appliances. The first one, there was nothing wrong with the appliance, it was something that we had done, so no issues. The second one, we have water in our refrigerator. When you press the water, the water was leaking down the bottom. The pipe down the bottom was cracked so they had to replace the pipe. The service of American Home Shield is okay. They get things fixed. Sometimes, I don't hear from anybody for a while but eventually, they get stuff done. I like that they also let me pick what appliances that I wanted to cover under my warranty.

Our unit was freezing up. I called American Home Shield and then they called Houston Air and the company called me. There was a manager that showed up and said that his guys would be coming that evening and I said okay. They put a new furnace in the upstairs unit. My AC is working perfectly. Then my heater wasn't coming on and they sent the same guys who did it. They checked it out and couldn't figure it out. So I'm waiting. They got a technician on his way right now.

I had some AC issues and Home Shield took care of it. The contractor came out and added very expensive refrigerant but Home Shield only covers $10 per pound and after the $10, it was $70 a pound. I had to pay for eight pounds of that, plus the truck roll fee. Then, they had to run some dye in there to see where the leak was and come back. It didn't take that long for that to leak back out. The guys came back out and they replaced the coil. It was $1,500 for that part but it was covered under Home Shield. That one has been working since.

The fan stopped working outside on the AC unit, so it was not blowing cold air. That happened on a Sunday, then we turned off the AC and we made the claim with AHS on Sunday afternoon. Then, by that Sunday evening, we had an appointment already set for Monday. And on Monday, the tech came out and was very professional. We liked him a lot. He went out, looked inside, went up to the attic, then went outside and came back. We offered him water because it was hot outside, but he said no and that he had water. He also wore a mask and was a very nice guy. Then he said that he fixed X, Y, Z and that we were good to go. And everything's been working perfectly since then. We actually had to increase our thermostat because the AC is working better now. Ever since he came out, we have not put it under 75.

We had the garage spring changed a little earlier in the year and the gentleman from Flash Garage Door said they had to adjust something related to that change. They worked really promptly on it and got it done quickly. We've used AHS a few times and the people that they've sent out have been knowledgeable and worked really well.

The door was broken and Mid MD Appliance had to order a new a new door. It took maybe a week to come in and they called. I didn’t have the time to schedule it right then and there but they were very good about calling me and following up. They were prompt and they had masks on when they came. They were great. I’ve had American Home Shield for five years and it always works out with them. It’s beneficial and we’ve used it several times. I would recommend them.

I had a refrigerator that needed repair, and everything worked out good with my claim on it. There was a refrigerator that was in my garage that I thought I couldn't use anymore. Now, it's cooling and I'm able to use it as a second refrigerator. It was simple submitting the claim through American Home Shield. I just called and I told them what the issue was and they sent somebody out to see what the problem was. We had to wait about three weeks for the part, and the person called back when the part was in, and then they came to repair it.

A company came to do the dryer. Then the guy said he'd look at my ice maker. He said that he would order the part and he would need to call back. I never heard from him. So, I called the company and left a message. But nobody ever got back with me. So I called Home Shield again and they set me up with another company. The lady was really nice and got everything fixed for me. The technician who came out was a good guy. He got in and out and took really good care of us. Everything was good since. American Home Shield was great and I was happy with my experience.

Home Shield's website is pretty easy to use. It was pretty easy and straightforward to submit the claim. Once I submitted the claim, the job was assigned to company within 24 hours. Then the company contacted me the next day. The tech came out and did the job. He was very curious and he knew exactly what the issue was. He had the part on hand and he fixed it within 30 minutes. He gave me instructions as to what to watch out for for the next 24 or 48 hours and the AC is still working just fine.

Our dishwasher was starting while the door was open. It was not draining and there was water in the overflow basin in the bottom. Submitting a claim through the AHS website worked fine. I was informed via email and text message that a contractor would be assigned and would be contacting me for follow-up. The company contacted me promptly the following day and they came out the day after that and resolved the problem very well. They restored service to the dishwasher which was a happy thing. We have a fairly old house. So about two-thirds of the claims that we submit with AHS get processed right away and we get good contractors assigned and get the service restored right away. Every once in a while, we have problems with the contractor not being contacted or otherwise not being able to be qualified to do the job.

We needed our dishwasher fixed and I submitted a claim with Home Shield online. They recommended somebody and I called the contractor right then. The contractor came out a few days later and the tech was great. He came on time. The door of the dishwasher wouldn't shut right and it would keep turning the dishwasher off. He didn't have the part with him. It was kind of a strange one. But he came out a few days after that and fixed it in 10 minutes.

Our dryer has a gas leak and we are trying to get it replaced. First, I submitted a repair ticket which was pretty seamless and AHS sent someone out on same day. That person from the contracted company said it was a pretty old dryer and they probably didn't make the parts anymore, so they would probably be replacing it. He said he would be sending that on to the company. I then didn't hear anything from them.

I like everything about American Home Shield. I’m getting older and it's easy for me to just call knowing a contractor can come out and do the work and be professional. They come the very next day or couple of days later. I did a service request when my AC wouldn't click and didn't turn on. But when the tech from Union Express came out, it started working. He walked me through everything to me. It was something I was probably was doing wrong and he explained everything to me. He did a great job. He did a complete check of the unit. Two years ago, I also had a claim for my garbage disposal.

I had a leaky garbage disposal, and I was told that it needed to be replaced. The Lindsay Company did it the day they came out. The tech had a garbage disposal with him. When doing claims with American Home Shield, I just put a request in online. And before I finish, it shows me who they're gonna send out. Then they give like two additional companies I can choose from. It's a lot to pay $75 every time somebody comes out and you pay monthly, and then you may not necessarily use the service. I've only used AHS for about three times this year. I have to pay monthly. But still, it would have probably cost me more to have someone else fix my stuff without the home warranty.

The ice maker was not working properly and Sears did do some work on it. But the ice bucket was cracked as well so it started like producing shaving into the ice. So American Home Shield sent another company out. We just wanted them to completely resolve the issue. American Home Shield is, by far, one of the better companies that we've looked at. It's a simple process for submitting claims and some of the companies that they have offered are great. But some of the companies weren't really helpful. It's kind of like luck of the draw. AHS should be able to vet them. But if there was a way for the consumer to choose which contractor they wanted to work with from a list of contractors, that would be a better way of going about it instead of just assigning the closest or nearest person that would pick up the job.

Installation Service is good. They're one of American Home Shield's better contractors. They came out for a garage door that was not opening. Sometimes it does, and sometimes it can't get to the board in the garage door opener. I did the claim online and I got a text message. They also called right away. I like that. Doing it online is also much better than calling in a service because I can't stand talking to people that don't even speak English. They don't understand you and I waited an hour to hour and a half. It's terrible customer service.

We purchased a new home and as part of that contract, the washer and dryer were left behind at the request of the seller. Upon moving in, we discovered initially that the dryer was not heating and identified that it was a gas dryer. We turned on the gas and that helped the heating portion of it. But we noticed after it sat for 30 minutes unused that there was a smell of natural gas. It wasn't overwhelming but it was noticeable. We turned off the gas then contacted American Home Shield, which was also part of the home purchase.

It was the capacitor that was wrong with the ac. It took the contractor the next day or a couple of days after I submitted the claim with Home Shield, but it was quick. Delta Heating and Cooling contractor came out and the tech took care of the ac, cleaned out everything that needed to be cleaned out right there and just replaced it. It went good. Malik was nice and awesome. Everything was done quickly and taken care of. I’m pretty satisfied with that claim.

I had a leak in my toilet a couple of weeks ago and the ceiling down beneath it was getting wet. There's a vendor that I like and they're really good. They're all professional and they know what they're doing. So when I called AHS, I told them I would prefer that vendor. I called AHS at 6:30 am because it was an emergency. They had a guy there at 10:30 am from the company I wanted and he fixed it. It was a good experience. I'm a woman living alone and anybody in my situation should buy a warranty plan with AHS. It's not that expensive and it covers big things, like your furnace. I'm 61 and I can't fix anything. So it's been really a big help to me. AHS has been professional, courteous, and they always go out of their way to fix my problem.

I bought a condo in August. When the house was inspected, the garbage disposal worked. It was probably the original garbage disposal that came in my 45-year-old building. When I filed a plumbing claim with American Home Shield, it seemed pretty straightforward. There was a little bit of a hiccup with the scheduling but it was because of the pandemic. They expressed that my kitchen sink wasn't draining and they bumped me up to get me seen faster.

There was a plumbing issue with the master bath sink. We called American Home Shield and Wades Plumbing was sent. They fixed the problem. My mom was there and she said the technicians were fantastic. It was a father-son team. They introduced themselves and showed the paperwork that said that they were the ones to do it. They were very efficient. My mom even said she would use them as her own plumber. The plumbing has been okay since. My mom only had one small issue but it seemed to have resolved itself. But we're watching it. If it doesn't work properly, we'll be sure to call. We've had very few claims made with American Home Shield. Every time we had to use them for our home or my mom's home, we've been satisfied.

American Home Shield is very responsive and they have excellent vendors. Recently, we had some dripping coming out of our closet and water was coming down from the ceiling. We submitted a claim on the phone and the reps we talked to were very good. They told us who the contractor was then we called the contractor directly and we got the information from them. The techs who came out had to run a pipe to get rid of the condensation and they did a very good job. The weather here was really hot at the time and because of that, the piping that needed to be run couldn't be done immediately. So, they had to come out and do some stuff to the air conditioning unit to make it run for us. They did that twice and they came out the same day. And since the repair, the AC has been running pretty well.

The contractor was great, very friendly and prompt. The technician wore a mask and stuff on his feet when he came. The AC needed a part but he had it on him. Performance Heating did the job and it was more than I expected from a home warranty company. The plumber came for my faucet and he said it was missing a piece. He tightened it and didn’t help me with that. But other than that, American Home Shield has done good. I did have my dryer fixed though and it's broken again.

My air conditioning didn't turn on. I submitted a claim to American Home Shield online. The website was fine. They said a contractor would contact me within 24 business hours. I reported the issue on a late Thursday night. They contacted me on a Monday. The service guy from Kravets was quick. He told me everything that he was doing and what he needed to go get. He went and got it and came back. He was pretty much done within a couple of hours.

American Home Shield gets in touch with the repair service fairly quick. Both times that we've called, they took the information and contacted a subcontractor right away. On my second claim, the technician did a great job. He was really good and talked us through it. It turns out it was my fault. I hit the wrong button on the machine so it wasn't really a repair. It was a training session. We even had some conversation about the operation of other appliances.

My garage door opener had an issue. I filed a claim with AHS and it was very easy and simple. I did it over the phone and it was very fast. Then, the contractor who came out was good and since the repair, the garage door opener has been working very well.

The most recent claim with American Home Shield was good. It was for the air conditioning and the contractors were good too. They had to order the parts and three days after they ordered them, it was fixed. It’s working better. American Home Shield is a good deal.

I put in the claim to American Home Shield on the computer and the guy called me the next day. He came a couple of days later and looked at my air conditioner. He found what the issue was and fixed it. It was a little diode that ran the fan mode and he had the part. He also checked the Freon and it was alright. The AC has been working great ever since. I was completely satisfied.

American Home Shield seems pretty reliable and they take care of our problem. I'm happy with it. The contractor who came out for the air conditioner was very helpful and he got everything fixed that day. They took care of the problem in a timely manner. So far, so good, but I'll let them know if something happens.

The icemaker was stuck and not making ice. I called Home Shield and it took a long time to get through but normally, it doesn't take that long. The tech from AMTEC came out and he fixed the icemaker. They were great.

The hot water heater wasn't working. I filed a claim online with AHS and their website was very easy to use. I was really impressed with it. Then, it said that the contractor would call me and set up an appointment. I did it really late at night and they called me by the next morning, but AHS also gave me a phone number to call in case I didn't hear from them. The tech who came out was awesome and he did really well. He ended up having to get a new water heater and so far, everything is perfect. All in all, the process was really easy and I don't have any complaints.

Realty Rekey was sent by American Home Shield for a rekey for a new move in. Everything went really smoothly. The scheduling was fast. They showed up a little bit ahead of schedule, and they notified me of that. They also followed all the mask request I had for COVID guidelines.

I like that American Home Shield is quick. Our AC wasn't cooling and it was on a weekend when I submitted the claim online. A technician came out a couple of days later and found that the breaker had burned up. They switched it over to an electrician and it was the next day when he came out.

I was not getting any ice on my refrigerator and the contractor came the next day after I put my claim in to American Home Shield. The technician had to defrost it and had to wait for the part to come in. But he was good and I got my ice working. He was genuinely nice and I love him.

American Home Shield is great. I pay my 65 a month and if I need anything, my deductible and everything else is taken care of. I’m on a fixed income so that’s peace of mind for me. I called them to request service on my air conditioner as I thought my whole unit was going out. They were very nice and helpful. Everyday Heating and Cooling came out and their guy went around back to the backyard and immediately saw that I had a leak in my line. He repaired the line and put new coolant in. He also checked the whole unit inside the house to make sure there wasn’t anything wrong with it. My AC has been working perfectly ever since.

The AC was freezing up because there was a problem with the filters. It was a new property for me and the AC had double filters and it was working too hard. I had to use American Home Shield right away on this AC deal and it worked great. The tech from AAA All Brands Appliance explained to me what was wrong. It turned out to be a minor thing and he took care of it. He showed me how to avoid it from happening again. He also wore a mask and we were outdoors most of the time, so it wasn't difficult to take precautions. The AC is working fine now.

Price Right came out to evaluate the problem. Before they came, they told me that they were gonna be able to break the wall to actually look. When they got here, they told me that they were unable to do it. I had to turn around and reschedule another appointment with Price Right. They came back later on that day, and then the guy told me that he was gonna call me back in two days. I called back American Home Shield to complain, but they brushed me off. That was when JR Plumbing came. JR Plumbing came on a Thursday and they had to get their approval. Then they were here Saturday and they fixed the problem for me. It was only with Price Right Plumbing & Drain that I had an issue with. Everything went smoothly when talking with American Home Shield and JR Plumbing.

I'm thinking of leaving Home Shield. I pay them about $85 per month and I'm not satisfied with their service. I've been with them for many years. When I move, I keep their service and transfer their service to the existing house. This becomes worse and worse. I have two refrigerators in the house. How could one be covered and another is not? I checked the contract and it says all the refrigerators in the house are covered. I should expect better services.

First time on hold hour seventeen minutes. Told them my problem. Billed twice within 6 days on my credit card. They said check and get back within 24 and 48 hrs. No call. Called Monday. Same thing. Supervisor call back 2 hours. No call back. Called Wednesday. Hold 30 minutes. Same program. Call back 20 minutes. No call. Thursday called again. Put on hold. Register for auto call back from agent. Half hour later same routine. Passed to sales dept. Why?? Told saw I was billed twice but could do anything. Talk to billing. Asked to talk supervisor. Put on hold. Finally after another 30 minutes I finished my lunch. On hold and had to leave. Still no resolution. I can’t believe that all their reviews are 4 and 5 star reviews. No service company can get that many good reviews without any low ones. They must filter these out. Will be surprised If this gets posted. Would love to hear from their upper management. Good luck to all of you.

Impossible to get someone to talk to. They never return call. They take your money. It may be a scam or shell corporation. I am handicapped and need my pool for therapy and can't get to a human for answers.

This company apparently takes no ownership of the service they contract out. Took days to get through to them to no avail. No assistance at all. My AC unit has been down for 26 days in FL and counting!

My pool timer stopped working. The tech called me ahead of time to get details so he would have the parts that he would need. So, he knew exactly what to expect when he got there. He showed up, replaced the part, and was done. It was quick and easy. All of my other claims with Home Shield have also been easy. Having a warranty is great. It's definitely a peace of mind.

American Home Shield has done good so far. We like it. The first time we called, we had a bad experience 'cause they didn't call us back. A week later, we called back and they gave us somebody else to come in for our air conditioner. From then on, we had no more problem. It went good at the end. This time, we had a leak in the hot water tank and JR Plumbing came out to service it. They were very good. The guy had to remove the tank and then put a new one in. He did it quickly and he was friendly as well. After he was all done, my son went in and looked at it, and he thought it was leaking. So the guy came back and showed him that there was nothing wrong.

I like the fact that you can have American Home Shield with a home that is not new construction. I've recommended them to a lot of people. I also don't have any difficulty with their claims process as they respond really quickly. So far, we've always had the same contractor. A guy with Todd’s AC came out for heat pump. We had a good experience with them and I appreciate always getting the same person back because he's familiar with the system that we have.

The AC stopped blowing cold. I called Home Shield. And then, UBA Mechanical sent an email on what time they would arrive. The service was great. They fixed the problem. The AC is functioning perfectly. It helps that the home is cooling now.

There was a faucet leak in our hallway bathroom and I put in the claim to American Home Shield over the phone. The rep was very helpful and I was told to expect the contractor within a couple of days. The reps from All American Plumbing were very professional and they worked very quickly. Since then, everything has been perfect and we haven’t had any leaks. The repair is gonna save us a lot of money on our water bill. I was very satisfied with AHS. It gives me a better peace of mind. The people I have talked to that bought houses before highly recommended it.

The AC broke down. I called AHS and they dispatched a heating and air conditioning company on their vendor listing which was was an hour away from Montgomery. Unfortunately, we did not get a loaner unit through them and that was when the heat was 102 around here in Alabama. So, if we wouldn't have gotten a window unit from a different source, it would've been quite uncomfortable and our critters wouldn't have survived in the house. The techs came out within three to four business days, but when the heat index is 102, that was not too quick. Other than that, there was a part that was needed, so to the initial three days, another three to four days tacked on until the part came in. But after the repair, the AC has been working good and up to par.

The switch of my stove for the broiler was broken. American Home Shield had a Sears technician come out and they sent me the part. I called when I got the part and they came right that day to put the part back in. They were very nice. American Home Shield is fantastic and I would recommend them to anybody.

The guy that A to Z Electric sent out didn't understand why the breakers were bad, and he decided to have someone come look at my dishwasher, even though the breakers were beeping six times, and online that showed that the breaker was bad. I tried to explain to him and I said, "Well, I know why this is not working. The breaker keeps tripping because it's bad." It was kind of a mess. The guy that was sent out looked at the dishwasher, and everything was fine. So they put it back on to A to Z to come back out and check the breakers again. Another guy from A to Z came out and he said, "Oh, yeah. These breakers are bad." So he changed the breakers out with temporary breakers.

My mom's friend had great reviews about American Home Shield coming out and she never had an issue. So my mom went on and signed up with them and she didn't have an issue. So I signed up as well. The only issue I have is the hold time to get in touch with somebody at American Home Shield. I understand that with COVID thing might be a little up in the air with trying to get in touch with a representative. I've been on the phone for close to two hours waiting to speak to someone. It was about me just needing to find out what was going on with the problem because I hadn't heard anything. But as for the service that they provide, I'm quite happy with that. The customer service lady with the air conditioning company would call and give me updates on what they were doing. She also said that as soon as they got the part or hear back from AHS, they would set up a time to come out. That's what I liked about the air conditioning people.

When we were first using it quite a few years ago, it was very difficult to get ahold of anybody. But now, it's so much easier and a lot better. When I have a claim, I'd rather call in and speak with a rep. They answer the phone immediately. Before, the wait time would be anywhere from 30 to 45 minutes. American Home Shield is also wonderful in getting someone out there immediately. They either have somebody out there that very same day or the very next day. I'm very pleased with American Home Shield and I would recommend them to anyone.

I had a really bad experience with our plumbing issue before. I tried to have AHS get involved and they told me that it was my responsibility. I felt like if they were choosing the person that I had to do the services with, and something goes wrong, then they should resolve that matter because they made the contract to have services with those people, and I don't. There are a lot of vendors locally who are locally known, and most of the vendors they send are not locally known. This company for the plumbing came all the way from Pennsylvania to do the service and I live in Washington, DC. It is a metropolitan area surrounded by metropolitan areas so AHS doesn't have to get someone from there to do the work. When this company came, they did not do a good job and it took them several visits, about six months, to get that job resolved.

My stove and oven were having issues. I went online and filed a claim with AHS. The contractor who came out couldn't fix the problem after coming out four times. They couldn't figure it out. They replaced one part but that didn't fix the problem. We were going back and forth and I was getting tired of it being an inconvenience. I got rid of the oven and replaced it myself.

We had a problem with an oven and AHS sent out The Appliance Guy to repair it. My wife was at home when the tech came out and she said that he was nice. He did a good job and everything's working well so far. Other than that, submitting claims with AHS can be difficult at times. It takes forever to get on the phone to talk to them and sometimes, whoever they contract out, don't call you right away and you have to call back. And there had been times where I had other claims for the same issue and they wanted to charge me another 125 copayment. But I said I was not paying again. Also, I wish it was a cheaper price, but it is what it is.

The guy from Sears came in and he fixed the dishwasher. He had a mask on. He didn't touch anything in our house besides what the appliance needed to be done. Everything's fine. We're still waiting to hear back since the door’s also broken. Sears was good. American Home Shield has been great. The former owners of the home paid for it initially. We used it and we realized, “Yeah, we need to keep this up.” That was eight years ago. When we used them, it's a very easy process. We don't hesitate to open a ticket and see what happens. They'll schedule pretty quickly.

When I had a plumbing issue, the first group that American Home Shield sent out was Nussbaumer Plumbers and they were awful. I wrote a report back to let them know and also voiced out that they can't come back in my house. I called AHS and asked if I could have a second opinion. There was no issue whatsoever and they handled it perfectly. They got J & A out, who fixed our problem in 15 minutes. They were wonderful.

Foxcroft HVAC came out for the AC unit and it went very well. The gentleman was pleasant, very well-informed, worked quickly and got it done in no time. He was outside the entire time. The AC wasn’t coming on at all and when my husband went out to look, it looked like a fuse had blown enough that it did something to the electrical box outside. The gentleman installed a new box and everything seemed to be fine. We've used American Home Shield them for more than 20 years. We've probably only had one or two instances where we weren't pleased but for the most part, they have been very good. As you weigh the cost versus the coverage over the many years, it has worked fine. We've at least broken even but did not have a huge expense at any one time.

My experience with American Home Shield was horrible. They said that something was covered in my house. But when a tech came out, he said it wasn't covered. For six weeks, they kept telling me they would give me my money back but they still haven't done that and it's been over a year now. I'm not gonna renew.

The lights on the cooktop kept going off and on. My wife replaced the bulbs but it still didn't work. I submitted a claim with AHS over the phone. When the tech from Repair My Appliance came out, he had to order parts to fix it up. He was a great guy to work with and since he got the right parts, the unit has been working fine.

Our AC wasn't cooling as well as it should have been. It was 82 in the house and it was unpleasant. It was also making noise. The tech was out there in the pouring rain working on the air conditioner. He had his mask on and all the COVID precautions. He was really great and did a good job. I really liked that guy and he was just really sweet. The AC has been great since.

I find submitting claims with Home Shield to be a little bit difficult - calling the place, getting the service person to call, and then they gotta call you back and they make an appointment. It's like four layers. It should be streamlined somehow where we wouldn't have to be on hold first with the insurance company, on hold with the appliance company, and then on hold when they call you back to find out when they're coming. And the contractors do their job but they're very myopic. If they're here to fix a dishwasher, they look at the dishwasher. You can't ask them to peek into the stove. That's just the way they operate. But they do what they're supposed to do. They come out, they check it, and then they take pictures or whatever, and they make a claim.

We had an appliance issue. There was some short wire issue on the freezer part. I called and the contractor was there within 45 minutes. He fixed it and he was gone in less than 20. It was a good experience. AHS is well worth the money.

We've used American Home Shield four times and the last two contractors have been great. I had a sink in the bathroom and a garbage disposal in the kitchen that were leaking. The contractor came and replaced the garbage disposal. They had to replace something in the bathroom sink and cleaned everything up. Everything seems to be fine now.

The rep from Comfort Pro did an excellent job. We were out of air and during that time, it was 100 degrees in our city. He couldn't come out until five days later so we had to stay in a motel but when he came out, he was very polite. It was the reset button which we didn't know and he showed me pictures on his phone. I was very impressed. He had a mask on and I asked him if I should wear one. He said no but I wore one. We've been with American Home Shield for over four years and we're gonna stick with them. I noticed though that on top of the $37 per month that I pay, they take out the 125 service fee before the service was even done. It was a little bit upsetting but that's the only negative. Otherwise, AHS is okay. They have been beneficial and we probably saved some money. Hopefully, we made a good choice of doing this service.

American Home Shield was recommended and I just went for it. I was completely satisfied with them.

Everything was good with American Home Shield. The claims submission was fine. The contractor was nice and he did a good job.

The washer had problems with it. I called AHS and they set it up with Stuart's who worked on it. They found out that the washer needed some other parts before they could finish. It took a little time to get the other parts and to get them back again. Then they came back, worked on it, and got it set up. They did a good job and the washer is working fine now. Also, I enjoyed the talk with them a little bit and they seemed to be good workers. I live in a community in Atlantic Shores and they had to go through checkups and they handled it very well.

We have two current claims with AHS, for our refrigerator and oven. We have one that is going well and one that has been a little bit of an issue. We filed those online and that was no problem. But Sears has been really difficult to get ahold of. When the contractor came out, the tech rang our nonfunctioning doorbell and was just going to leave. Luckily, I walked to the front of the house and had seen him there. I was not thrilled with that.

Our heat pump quit working properly. Home Shield sent someone out, and the service went really well. The tech was very knowledgeable and the issue ended up being a thermostat. He replaced the thermostat and he was in and out of here in a couple hours. It was easy doing the claim to Home Shield. The service company was good. They couldn't get out here for a while. There were a lot of people having problems. So it took an abnormally long time. But as far as with Home Shield, it was fine. I paid them online, they got the guy out here and he fixed it and it went well. Using Home Shield is a good concept and it's worked for us. They're a very efficient company and they're pretty fair.

The last deal we had with American Home Shield was good. The garbage disposal went out so the contractor came out the next day and changed it.

My most recent claim with AHS was an air conditioner claim. The fan wouldn't stay on. I file the claim through the mobile app and then I got a notification that we would get someone assigned to us within 24 hours. That was a Saturday night and we heard from the contractor first thing Monday morning. The guy came out the next day and he was super friendly and really great. Everything was fixed while they were here. He had the part in his vehicle. We had two more claims with AHS before this. One with our washing machine and then another for an AC problem. Those were fine as well.

The gentleman who came out for the garage door was very professional. He determined what the problem was and fixed it right away. He had a mask on too. The claims process is usually automated every time I call. They have my card on file and would automatically charge me. I had an issue one time where something was going on with my refrigerator. I called AHS and the gentleman who came wanted me to sign this three-page release form from him. I've never had that before and I asked him what he was doing and what he meant to do. He said he needed me to sign it.

The air conditioner was not getting as cold as it needed to. I went online and submitted a claim with Home Shield. I've used their website before and it's incredibly intuitive and easy. I submitted my request on a Friday afternoon and Home Shield told me that I would hear from someone within 24 hours. The contractor called me first thing on Monday, which was fine. I didn't expect someone to call me on Saturday.

I made a claim with American Home Shield to fix my air conditioning outside unit. In the state of Georgia, all of the heating and air companies that American Home Shield has on their website, if you go in and submit a claim online, you get assigned to the lowest bidder. So for example, when I went in online and put in I needed help for my air conditioner on Friday night, they assigned the order to a company that was over three hours away from my home. I looked up the name of the company on the Better Business Bureau and it never passed the Better Business Bureau inspection. They had horrible reviews as well. So I called back into the 800 number and I had to argue with them and say that I'm not gonna wait for someone who comes from three hours away to my home and they never called back anyway. I had to cancel that service request to get my $125 refunded.

American Home Shield is always on the ball. They do a great job and I like them. Their website is easy to use and usually, somebody is out fast. When my blower motor was not working, Central Heating & Air Conditioning came in and did a good job. I had figured out what was wrong and the technician confirmed it and then he replaced the bad part. He was on his way within less than an hour. The unit is working great now and it kept it cool during the hot days.

The oven quit working. It wouldn't heat up. It would barely get warm. We called the Home Shield and they sent the contractor out to repair it for us. He knew exactly what was wrong with it after his inspection. He repaired it and it works great. When I called Home Shield, I didn't have any difficulty getting through. You just have to call them and then they have a contractor get ahold of us to set a date for them to come in. My wife is home right now, so I had no problem with being able to schedule at the time. I was very satisfied with them and the outcome was good. But I would tell people that there are deductibles, which I didn't know there was in the beginning. It's $75 and for what was done, it's a little high for a deductible. But it was still cheaper than me having to pay somebody to come out and do it. Other than that, everything was really good.

Every time I used the washer, it was flooding water out of the front of the washer. I went online to let American Home Shield know of the problem and their website was pretty easy to use. I was told I would be called the next day, which I was, and a tech with My Appliance Repair was out the next day. He banged around a lot and it sounded like he was beating the washer to death. But he knew what he was doing and he fixed the washer. It's fine now. And with the repair, I don't have to put towels underneath the washer every time I wash.

My pool was not working. Every time it was turned on, the fuse just made popping sounds. I submitted a claim to American Home Shield and their contractor from Expert Pools came and did an excellent job repairing it. They changed the pieces that needed to be changed and I'm very happy with the service. Previously, we had issues with Home Shield but lately, they've been doing a very good job. It was easy to get a hold of them and they directed us to a good company for this claim. Their contractor contacted us within the timeframe they were supposed to and came really quickly to do the job. Everything went smoothly and fast. I recommend others to get AHS but they should read the small print.

There was a very bad smell in one section of my garage that would not go away. It was determined what the weird thing was the smell disappeared. It lingered for about two weeks and before calling American Home Shield, I did a thorough investigation to make sure there was nothing rotten or nothing around of that nature there, and everything was perfectly clean. It happened once before, so I decided that since it had been going on there for about two weeks, I would submit a claim with AHS. Then mysteriously, the smell disappeared on the day that the gentleman arrived. We both did a very thorough inspection on everything to try to determine what the heck was going on. And the strange thing was, the smell never ever came back since. So we were both just scratching our heads. But I appreciate AHS for sending him out and I'm not gonna fight anything when it comes to deductibles because he did a great job.

The fans in the attic were not working. I filed my claim online and I was told that they would respond in 48 hours. Ideal Electric was outstanding. They fixed it and now it’s working properly. The repair made our day-to-day at home so much better and much more comfortable.

Submitting a claim to American Home Shield was difficult. I had been calling every day and every time, it had me on hold. It was a pain but I finally got somebody. I wanted to probably cancel my service with AHS but the second contractor who came out was knowledgeable and he was very good. A new unit was put in and since the repair, it’s running okay.

About a week after putting in a work order, Ken’s Appliance came here for our electric stove and our fridge. We had an issue with the fridge as it was not dispensing ice. As for the stove, one of the two burners was not lighting. It was randomly doing it. Ken's had to replace a switch. They had to order the parts and it took a couple of weeks to come in.

The outlets were coming on and off and we couldn't figure out what was going on. The guy that came was very nice and very helpful. He figured out the problem in a short amount of time. I would send him to anybody's house. He was very kind, delightful and considerate. He listened to what you had to say. He is a very good asset. The thing I didn't like about the claim was it was a Thursday and no one from the electric company that American Home Shield sent out called until Monday. It took a long time for the company. The rep said they were really busy which I can understand. It had nothing to do with American Home Shield. It was the company. But the guy that worked for that company was very good so sometimes you gotta wait to get things fixed. I've already recommended American Home Shield to somebody who was selling their house. It's a great asset for a home buyer.

When I bought my house, people were telling me I needed all the insurances. Everything was great and it took a while for stuff to start breaking down. At first, I was like maybe I shouldn't use my home warranty. I totally forgot I had it and I was just paying the bill. But something went out and my husband told me we were still paying for American Home Shield. Every time I called, I received great service. I haven't had any complaints about it.

We had a runny toilet and a drippy faucet. I filed a claim online and was contacted by the provider that was gonna come out to do the repairs. They scheduled the time and a tech came out and fixed both issues on the same day. He was very friendly and prompt. He did what he needed to do and left. I was very satisfied with it. When we had plumbing issues before, they had to order parts. So far, we've been very satisfied with everything Home Shield has done and we're glad that we have the policy.

I've had American Home Shield at different times in different houses. With it, I like having somebody I can call. I had a claim on the microwave and they sent My Tech Joe Appliance Repair. They fixed the handle on a GE microwave. They had to get a part for it, which came in pretty quickly.

I have a refrigerator that I've placed a work order for since early June and as of today, it has not been repaired yet. So I am without a refrigerator for almost four months. Active Appliances was assigned to me. they showed up within a few days of the request. They sent us a technician who didn't speak English. So, he kept translating whatever he was saying on his iPhone. He kept saying that there was nothing wrong with my refrigerator and wanted to leave. I have a tenant in that place and I can't leave him without a refrigerator. So, I have to provide another refrigerator for the tenant.

I called AHS when the dishwasher problem wasn't draining and they took care of the problem, so I’m cool. The tech did a good job. He did it quickly, too. The dishwasher is working now. The repair helped a lot. My wife uses the dishwasher once a month. So it's good that it's working. If she wants to use it, she can always use it.

I had a leak in my AC and there was something wrong with the heating pump on the condenser. Someone with Greenway Home Services came and everything was good professionalism-wise and in how things were explained. Another guy from the company came back because I had some options that I could do but I couldn't decide on. The other guy gave me an estimate and we chose the option to do. I'm waiting for them to call me back to come and fix everything. The timeframe is fine but I'm about to give them a call now just to make sure.

I had a claim where AHS sent out Electrical Service Professionals. They were very professional and they did a good job. They found out what the problem was and it wasn't anything serious. It was a doorbell that needed to be changed out, which I initially thought was an electrical problem. But it just needed rewiring and all that stuff there. All in all, AHS has provided good service since I've been with them. They schedule things in a timely manner and if I have an emergency, however it may be, they try to work as best as they possibly can to get someone out.

I'm happy with AHS. I have the French door refrigerator with an icemaker and recently, the icemaker stopped functioning. The guy from GE, who was local here in our county, came and replaced it. And he was fine. He wore his mask, socially distanced, and did the job. Aside from that, the claims process was simple. But it took 10 days for service. You can live without ice and I wasn't worried at all about the 10 days since a buddy of mine had a portable icemaker that he loaned me for 10 days. And even if I didn't, the icemaker was not a big deal. But if it were the refrigerator that stopped, you can't live 10 days without a refrigerator.

Our AC unit was completely messed up and it was broken. I used my American Home Shield that I've been paying monthly for a contractor to come out and do an inspection. Express Heating & Cooling came out and they said that they had to replace the entire thing because it was broken. The contractors were good and very respectful. They let me know when the part was in and that they will be coming out. They gave me a time and date to make sure that would work for me and they called me when they were on their way that day. They fixed it and it's working perfectly fine now. The repair helped because when it was hot, we were able to turn our AC on even if it was only for a day or a night. It gets hot on our third level of the house and we were able to turn it on and everybody slept fine, even the dog was cool. It was a tremendous difference from not having any AC in those days.

We've had AHS since we purchased this house in 2013 and it's a whole lot better than it used to be. In the past, there was some issue about payment and they thought I hadn't paid something so I couldn't do anything online because it had my account frozen. I had to call every time, whether I wanted to or not. And having them call me or getting ahold of them when I had a problem wasn't the best. But it's easier now. I'm able to do it online and I've learned to call the contractors and make an appointment myself instead of waiting for them.

We called American Home Shield with regard to our refrigerator and customer service was courteous and professional. It was a simple and easy process. The repair went well and the contractor we got was also courteous, professional, and very expedient. They ordered a part then came back. The whole process took about a week and everything's great. We had a different company prior to American Home Shield and the process now is somewhat easier. So far, so good.

The contractors that came for my recent claim called about 20 minutes before they showed up. They got the work done and then they left. It was simple, easy and quick. The contractors that AHS have sent have been professional. I haven't had any problems. However, if I have to edit a claim that I already put in, it should be a little easier 'cause I did make a mistake initially when I put in that claim, but I needed to add something to it. I had to call them back and talk them through it and give them the whole number. It would have just been easier if I could had access online and added a request to the claim.

The tech from Advanced Appliance Service had to repair a switch in my stove. It took him a minute because he had to keep going back. He had the part on the truck and then he went to get the part and came back, and he didn't have the right part. Then he had to go back again and come back, and this time he came back with the right part. This is my third time using American Home Shield. I had paid $80 two times ‘cause the man for the stove came out and then the man for the fans came out. Then I got a bill the other day for $72. It was ridiculous. We’re paying $80 something a month and then we have to pay another $80 for people to come out. They can reduce that cost.

It was pretty easy to submit the claim online. The tech from The Flying Locksmiths came in and looked at everything and made sure he can do what he needed to do. Then we had him do a couple extra doors so that everything matched and he was able to do that. We had one door that has an issue and he worked with us to try to get it fixed. He went out of his way to make sure that everything was good.

The water pipe to the hot water heater was leaking in the ceiling. Hers and His Plumbing came out and the plumber had to replace the pipe. He had everything in his truck. He also had a mask on. I feel really good with the coverage from American Home Shield. But I had damage on the ceiling because of this leakage and American Home Shield said that it was a secondary issue. So I had to come out of my pocket to get that fixed. I had a little issue with that because to me, it was all related. If it wasn't leaking, it wouldn’t have been damaged.

I was a realtor for years and I sold a lot of American Home Shield policies to buyers and sellers. I've also recommended them to a couple of people. Recently, I had an AC claim with them. I did it online on my phone and it was easy. But the first technician sent out didn't know what he was doing, so I had to get on American Home Shield about getting them back out there. He said that he had fixed it and left, then closed the case out. But he didn't do anything. Then, the second guy came out, who was the supervisor, and he went right for it. He fixed the unit and it’s running fine right now. While the techs were here, they stayed social distant but they weren’t wearing a mask out there. All in all, AHS has been very good.

The claim was about an AC that wasn't blowing cold, and it didn't stop. It was running 24/7. We set the thermostat at 73 and inside the house was probably 76. And it would take the whole day to get to the point and get even with the thermostat. I called Home Shield and I told them that I was having that problem. So, they sent me this older person to come in and get it fixed. The service was okay. It's just that what the guy did didn't work, and it's still the same.

American Home Shield is pretty good. However, the claim for this flood I'm having going on has not been resolved. It's been going on since the 5th of September. The first plumber came out, looked at it and said we needed a leak detection person. It went on for two weeks. I called back and they said it hadn't been put in. They sent Ross Leak Detection but still, there was no response. No one's called. I’m on hold with them now trying to figure out when is this leak detection person coming out. I got a $380 water bill and I need this resolved. American Home Shield could find me another company 'cause we're not gonna sit around and wait for this company. I'm ready to move on to somebody else. I know this company is waiting on another company but somebody need to do something.

I own four houses in the same neighborhood. Two of them are occupied by family members, one's a rental, and one that I own. My house had an air conditioner guy come out. I was hearing some really loud cranking noise that sounded like a tank outside our door and I was afraid that my air conditioner was gonna blow up or catch fire. Also, I live in Arizona and I can't afford to be without air conditioning here. This is 115, 120-degree temperatures. Both my wife and I are seniors, so we were quite concerned about it.

Our furnace would not kick on with the air conditioning and it was during the heat when it was 100 out. We called in in the morning and the guy came as soon as he could that evening. He did not stop until he got it to work. It's an old furnace so there were several issues on it. The next time, they had to come back out. It took three times for him to get it, but he got it to kick on for air without a problem. But when we had one day of snow, the heat wouldn't come on. He came back and fixed it right away. He had a mask on and was super amazing about making sure not to get near us or contaminate us if he had anything. He was a great safety-wise and being personal and nice to us ‘cause we're older people. He was very professional. In the spring, we're going to call him to have the furnace and the air conditioning cleaned ‘cause we really liked them. American Home Shield did a good job of choosing the person and the company they had to send to us.

If your appliance needs to be replaced they will not cover even half of what it cost to replace and they do not give you a comparable model if you don't take the cash. They have fine print to help them rip you off. I wish I would have just kept the payment in an account and then I would of had more than enough to replace my appliance and pay for the repairs. This is the biggest waste of money ever! Do not fall for it!!!

We had a big storm and the switch in the garage maybe went off. I didn't realize that until the refrigerator broke. The guy from Jseizeme Appliance came and he restarted and connected it. Also, the sensor in the oven is getting old, so sometimes it turns off. I gave him the manual, but he couldn't see the model because he saw all this stuff and he said that you cannot see the model number. He said there was nothing he could've done.

I called the number according to our contract. When they said it was gonna be 40 to 50 minutes but I could leave my phone number and they’d call me back, that's what I did. Somebody called me back and set up the appointment. The guy came. In fact, he called me and asked, “Do you mind if I come a little early?” He came, rekeyed, and off he went. He did a good job. He knew what he was doing. He was very fast, very proficient, and very professional. However, if you want to stay on the line and wait, that's a long wait. When I did call the last time, the wait there was gonna be over an hour. But that's pretty normal in this day and age with all the craziness going on. Again, I left the number and they called me back but I found out it wasn't covered by American Home Shield.

I had an air conditioner quit working. I called it in with Home Shield and it was good with their rep. The contractor came out and he had parts on his truck. Home Shield was very easy to deal with.

When we got the house, it ended up that the guy turned the garage to a bathroom, so one of the airs in there is not flowing through the house. The guy from Trademasters Inc. came and checked around. He was only there for 20 minutes and we were confused on why we still had to pay $75. He didn't do anything. He just gave us some options on what to do. 'Cause this is gonna have to get a lot of stuff repaired as far as add another duct in a room and so on. Still, the guy was cool and knowledgeable. He told us what he thought and I have to give him A plus for the customer service.

The contractors who came out replaced a wax ring on the toilet. We're new homeowners, so it was our first experience with American Home Shield. The contractors were great. We were trying to track down a smell, and they came back a third time because we couldn't find it. They replaced the wax ring again. Doing the claim to American Home Shield was very easy because they have an online. You can call in as well, and that was as easy. I prefer to do it online. I have been really pleased with American Home Shield. It is our third home warranty. We've lived in different states and moved around. They've been excellent. Our whole experience was painless, professional, and efficient.

Every time I called American Home Shield, they stated that it was a 42-minute hold time. I've had two claims recently back-to-back for warranty use. I understood that due to the current situation of the pandemic but I was not about to hold the phone for 42 minutes. Other than that, the contractors that AHS sent out were really good. They had to use my tub to drain the hot water heater and the tub was filthy. But when I went back in to check the tub, the guy cleaned it out so that was beautiful. They ended up installing a new one 'cause mine could not be repaired. So it's even better now and everything is normal. It was a good experience but I had to pay a little bit more than what I was expected to pay because there were some clauses and addendums in the contract that I wasn't aware of. So I might start doing a little research to see what else is out there in terms of the home warranty.

Submitting a claim online to American Home Shield for my microwave issue was easy. There is a period though in the process where I sit in limbo waiting to be contacted by their third party contractor. Still, the process is straightforward. AHS sent out two techs and both of them were good. They did their jobs well and worked quickly. But then, the recommended replacement unit was on backorder. The techs ended up choosing a different microwave which was just as nice and replaced my microwave with that. The rep who helped me fix that snafu did great. She was understanding of the situation.

My ice maker was not working and my water has stopped working too. I submitted the claim on a Thursday and the tech came the following Thursday. I was satisfied with the timeframe. The tech replaced the pipe that make the water come through. It had a leak in there and then we had the ice tray replaced. They had to send us an ice tray because he didn't have one on hand. But it went fine. It was a good experience. I like AHS. I've used it quite a few times. It's working out well for me. I had to use it for my air conditioning, my furnace, and also when I had to call a plumber to have something fixed. So it was beneficial for me.

A dishwasher quit working and we called it in to American Home Shield. The technician came out two days later and everything went great. He found some wiring that had come loose within the unit itself, and he was able to repair that. I like having a set rate to pay with AHS as well as the ease of service where I don’t have to go find somebody. They do that for me.

My AC not cooling well and when I submitted a claim with AHS, Express Comfort came out first. They diagnosed that there was a leak and said they needed to replace the evaporator coil. They also said that they may needed to do modifications to the unit to the tune of about $1,100. I asked for a second opinion and Epic Air came out. They said that it was low on Freon and that it was a possible leak. So they put the Freon in with leak sealant and that worked. The AC is cooling now and we’re doing well. Epic was great and professional. Their tech was upfront, explained everything, and very transparent. But Express, not so much. Their techs were not professional and while the person in their office was polite, courteous and professional, I felt like they had some dishonest or shady business practices. And that was the thing that didn't sit well with me in dealing with Express.

The downstairs AC unit had stopped working. The tech had to replace the fan and he was able to finish it the same day.

We had no hot water in the house. Then when I went to look at the previous hot water, I saw water leaking out from the bottom of the tank down my garage out to the street. I used the website of American Home Shield to submit a claim. It was user-friendly and easy to navigate. Once I received an email notification from AHS that a contractor was assigned, I contacted the plumber directly to schedule an appointment. The contractors were responsive and professional. We haven't encountered any further issues. Hot water seems to be working. Overall, my experience with AHS was positive. However, I felt like I had to be more proactive in obtaining information and the status of my claim. A little bit more reaching out from customer service or any of the representatives or the contractors would be helpful to know what is occurring with the current claim.

I had a plumbing claim and a rekey one. The rekey was fine 'cause that didn't come with anything. The other one though, they didn't cover it and the plumber ended up charging me. There was also an air duct that had ripped so I wanted to see if they could fix it but it wasn't covered after all. For both of them, I paid $75 for somebody to come out here and tell me that they didn't cover it. I wasted $150 for nothing.

I used American Home Shield five times and it was always very effortless. I always recommend them to anyone that I know that doesn't have their services already. I've got my mom to sign up and my sister signed up as well. It’s a really easy process. And when submitted a claim regarding a plumbing issue, that was very easy. I was called the same day and I had an appointment within two or three days. A tech came out and he was here for 15 minutes. He was really nice. He looked to make sure what the problem was then he went back out to get the parts that he needed. He was able to get everything fixed as well as something extra while he was in there. Everything has been great since.

I asked for service and it was very easy. The AC unit got frozen and the tech was able to get it running again. I also contracted through American Home Shield to have my TV looked at and that all went well as well. The experience has been excellent.

American Home Shield has been absolutely great to me every time I'm calling. They’re very considerate and they provided me with very swift answers. I'm very happy with their company. One time, a technician from Affordable Leak Detection came out to my house about four times because the problem wasn’t solved from the beginning. I'm not a very much technically inclined person but my understanding was that the issue was the condensation pipes. In my garage, there was a little leak at the very end of the pipe where it goes directly to the sewage lines and the technician fixed the leak.

Max Cool Air Conditioning came and fixed my air conditioner, but I wasn't too happy about them. They were giving me quotes on new air conditioners and they were telling me $7,500. I’ve looked into that and they're only about 3,500 'cause my home is only 800 square feet. It's a small home. Anyway, I have read online too that apparently, they're good at telling people 7,500 across the board to anyone. I figured if I needed them again, and I call American Home Shield, they're overpricing. The other thing with them is they told me that if it went out again, not to call American Home Shield, but to call them directly. I would call American Home Shield though.

The appliance is only two years old. It’s an LG. But by pulling the knob off to clean it, the inside mechanism broke in half. I would have replaced it but I couldn't get it out. And then, when the tech came over, there was a lot more to it. It only took him a short while. He was very good, kind and considerate. Applifix handled the claim with expertise so I was very pleased with that.

The AC wasn't turning on so my husband sent in a claim online. We have two different ACs and we had something go on several months ago with the downstairs one. But we weren't happy with the people who had come out. So when we submitted the claim for the upstairs AC, we asked if we could have somebody else. That was when Cote’s showed up and they were great.

My dishwasher was not working and I submitted a claim online to American Home Shield. The website was good and it was easy to figure out. The technician was nice and polite, and I had no problems at all. The repair was great. I now have a dishwasher that works.

I had an issue with the garbage disposal and I called American Home Shield. I was supposed to receive a call from the contractor within 24 hours. The rep came from Hawley Plumbing and he fixed the garbage disposal and left. Everything has been working perfectly since he came out. The repair was hands-off and completely autonomous. AHS handled everything. The contractor fixed it and I didn't have to do anything.

We called American Home Shield to file a claim. I got this automated system, and I couldn't understand what it was saying. It was driving me nuts. But somebody called and sent me something saying, “This is the guy. He would be in contact.” Chris's Appliance Repair came out and the tech did a good job, although we're having issues again. We're getting error codes again.

Our dryer claim went okay and the technician was outstanding. The dryer has been good since the repair. But I'm paying a premium with American Home Shield every month and it seems it went up even more. Then I'm still paying $100 every time they come out. So I wish that the deductible wasn't too high.

The refrigerator was not freezing. Whenever I submitted the claim, the first time the contractor could come out was August. I called Home Shield back, and then they sent somebody out the 11th. After that, they tried to wait for another five or so days. I called back and they said, "We're still waiting on the part." I asked, "Okay, so what's up with the part?" I then called On The Way Appliance and they said they still haven't heard back from Home Shield.

Kelly Brothers couldn’t come out ASAP but they scheduled. Then when we couldn't make it to the appointment, they were very accommodating. They put the fan in within minutes and we even made a friendly connection. Everybody’s friendly. We do hear a rumble on the fan and it does shake a bit. But the tech said that was because the fan that they had installed prior was discontinued, and that he said that we would just need to get a filler gap or something to adjust the shaking if we would turn it up that high. But otherwise, the installation was fine and we didn’t have any trouble. We've had American Home Shield for two years. When we rented a home here, the homeowners had American Home Shield as their home warranty. We had a bad experience with the previous home warranty company, so I just decided to go with American Home Shield. And I love them.

I had water in my basement. The house is 45 years old and I don't think that the sewer line had ever been cleaned out. I filed a claim with AHS and I had to put it on an emergency basis because we weren't able to flush the toilets. Every time we did, water would come up in the basement. And my husband's handicapped. We spent two nights in a motel because of this.

The claims process is easy. You can go online and click whichever repair you need. It tells you you have to pay a service fee then they patch out a technician usually right after you send the money in. After they assign the service technician, you get the phone number. You can either wait for them to call you or you can call them. I'm the one that's without AC so called them and they told me when they were gonna be able to come out. I work with them on how they're gonna come out and it’s usually not long. They usually get out within a couple of days. They have really quick response on that

I called American Home Shield and they did a wonderful job. The contractor who came for the water heater was nice and they replaced it. They did a great job and they were right here the same day, and everything got taken care of. With the repair, I got hot water again. It was leaking so I had it turned off. I was very satisfied.

I had cracked the glass across the back burner of my GE stove. I called on a weekend and the young man came that following Monday or Tuesday. He was very nice. He put new glass in and the components underneath. He said some parts were not put in correctly so he took care of that. He repaired whatever it was to hook up the glass and the mirror. He was a GE technician so he knew how to put it back because it’s computerized. The stove is doing great.

I had a leak with the garbage disposal. Air Pro Master had been out twice. One was to fix the air conditioning and another was to fix the garbage disposal. The technicians that they sent out were absolutely phenomenal. They were clean. They were professional. They knew their business. They explained to me what they found. They told me what it would take to get it fixed. I could not ask for a nicer service guys. I had an issue with one of the companies that American Home Shield used the first time. I didn't like him. But the next time I had something else happen, they offered a whole list of different companies, and it was way better because then I could pick who I wanted.

I just bought the house, and the appraiser told me that the AC needed to be cleaned and that the coil and needed to be cleaned and possibly serviced, and that would help it. It started not cooling the house. It would get to a certain point and then if it got a little warmer, it wouldn't keep up with the heat. Hurliman Heating & AC came out, and the guy looked at it and said he didn't see anything, but he would certainly service it. He cleaned it and went outside and cleaned the big thing outside, he cleaned the coil downstairs in the heating thing downstairs, and he said that as far as he could see, the problem was it was dirty and it wasn’t unable to keep up.

The water pan was collecting water but it overflowed and tripped the shutdown button. Changing Winds came out, explained the problem, and demonstrated the best service. I have AHS since 2004 and out of all the AC guys who came out to me, which happened once almost every year, this guy was the best. I never had any difficulty in submitting a claim with AHS and if someone's buying a house, I would suggest their service.

My AC wasn't cooling and I had to do reach out twice to American Home Shield for the same issue. The first time, they gave me someone who had a lot of bad reviews. The technician came out and kept telling me that it was the fan that was bad. The contractor came out six times and didn't fix the issue. So, I wound up calling back again within a month and the lady read off different places that I could choose from but I had to pay another deductible of $100.

American Home Shield has been okay so far. One thing I don't like is I can't get to an operator to put in a claim. I have to go through all kinds of things to do it versus speaking to a live person. Somehow, it just ends up happening while I'm on the phone with them. Then a couple of times I went online, they charged my card two times and they had to credit it. It becomes nuts that way. I like to speak to a guy, know what I'm gonna do and know what they're gonna take. With my recent claim, A Wisdom Electric came out immediately. When they had to come back, they also came out right away, and everything was taken care of. It had to do with the property where it had to be corrected, not me. That got corrected, which took care of everything inside. The guy wore a mask the whole time.

I normally call in claims because I like to talk to somebody and tell them what's going on. It’s easy. A-US Air repaired my recent ac issue. But I had some people who came out a couple of years ago that were horrible. I told Home Shield about it and they tried to charge me another service call fee. l said, "Oh, no. You're not doing that. This company didn't fix the problem." It was T.J. Morgan Air Conditioning. They sent out three different people, and they all said something different.