American Home Shield Reviews

The technician that came out for the AC gave us some advice on what we could do to have it run better. But it's running as it should be. We've only used American Home Shield once and so far, it’s been great.

I called American Home Shield and then, I got a phone call back from AMTEC regarding the furnace. They got it working the way it needed to be. A short time ago, my dishwasher stopped working. So, American Home Shield sent a guy out and he got it working too. So, it went well. The experience I had with AHS was very good. They took care of everything and it was done in a timely manner.

The technician that American Home Shield sent out here did very well. He was in here for about 45 minutes. He was perfect at what he did. He did everything in a timely manner, cleaned up his mess and was very thorough about explaining what was going on with everything. There was nothing that he did that he didn't walk me through. Also, he was very quiet and you wouldn’t even know he was in the home. I am very pleased with that particular technician and I was very familiar with him.

I called American Home Shield because it was backing up in my toilets, tubs and showers, and the back of my bedroom area smelled awful. It wasn't something I needed to wait a day or two on. They said okay and they had somebody around the area so they came on out. The contractor was fast. They came out and fixed the problem. The main plumbing in the house was all stopped up. There was, apparently, a wye and he ran the thing through it and cleaned it out.

I've used American Home Shield a couple of times over the years. But I don't think it's set up to be super helpful. It sounds good, but when you have a problem, it doesn't always work well. It has never worked for me the way you think it's going to. We have more than one issue that we wanna get rectified. They were saying we can only submit one claim at a time. It's gonna take another month to submit the next claim. It was also a very time-consuming process to get signed up with American Home Shield. It was challenging. But we're still satisfied. Dan’s Pro-Lock came out recently to rekey and they were good.

Dawson Services did a preseason heating checkup. They let me know when they were coming, when they were on the way, and when they were here. Everything went smoothly. I got a service for my refrigerator. It wasn't cooling and the temperature wasn't working right. The contractor, Sears, came out three times. They put in a new board and it didn't work. I called them again and they came out and did the same thing. It was a different person. He put in a new board and it didn't work.

United Air Temp came out for a leak from my air conditioner. They solved the problem. The gentleman that they sent out was very professional and very good. My experience with American Home Shield has been great.

We got our home through a charity and they recommended American Home Shield to us. The coverage came with the first year after our purchase and it was up to us to renew it. Not too long after we had our house, we had a hot water heater issue and we had to have a new one installed. One of the people who came to install the replacement didn't install it correctly so we had to have another one put in. All it cost us was a $75 fee that AHS charges to send somebody out. It was such a great value that we decided to keep our warranty up.

There was a leak in the shower. TJ Plumbing was assigned to us and this is the fourth plumber that had been assigned to for this problem. Every one of them said the same thing. They could not go into the crawlspace to turn off the main water valve. The AHS authorization department says that they could not. But the representatives keep telling me that they could. I don't know what the problem is. But I am really ripping mad at AHS right now. I have been waiting for them to get back to me. The person this morning said he was from the authorization department, which was not true. He said he would get back to me shortly and let me know what was going on. Every time someone from their office says that they'll get back to me, they never ever do.

The part needed for the icemaker bucket repair took about two weeks to get here due to the COVID. But everything went good with the contractor. The ice maker is working fine now. Overall, it was proper service and American Home Shield was able to get someone out here as quickly as possible.

I had two different companies come out and they were both fantastic. I had an issue with the icemaker and the freezer in the refrigerator, and I also had an issue with our hood fan above the stove. They were both taken care of by two different companies and each technician that came out was very knowledgeable, friendly and professional. They took care of us promptly and did not leave a mess. They were very pleasant all the way through and both issues were fixed completely. Aside from that, it was very easy to set up the initial claim with AHS.

I have had several times where people have come out and said that there were things that were wrong. But they were wrong. So I don't 100% trust the people that AHS sends out.

We noticed that the water heater was leaking. I called American Home Shield and they got ahold of somebody, and then A-1 Haney Plumbing contacted me. They came out for the repair within a couple of days. It wasn't very long. We had to wait because American Home Shield had to order the water heater. As soon as the water heater came in, then A-1 came and fixed it. They were very friendly and very helpful.

American Home Shield has been exceptional. Submitting a claim is pretty straightforward with the dropdown menus. The website was well laid out and the contact was easy. I would definitely recommend them again. When 2 Sons Plumbing came out, they were very professional. They repaired the unit on site. And the unit is working wonderfully now. Overall, the experience was easy and concise.

The refrigerator went out and American Home Shield got ahold of Merit’s right away. Then, Merit’s came out and looked at the refrigerator. They said it couldn't be repaired and they put it in. Home Shield did a wonderful job. We're expecting a new refrigerator. I'm really satisfied. I've told people to get Home Shield and that they are a great company. The minute my daughter who was in England for several years got back to the country, I told her she needs to get it.

I submitted a claim online to American Home Shield after I found that my heat wasn't coming on. Their website was fine and I got a notice when to expect their contractor out. Kemph Heating & AC came and their tech did a great job. Everything has been good since then.

Our AC unit inside the house was leaking, so we submitted a claim to have a professional come check that out. The actual submissions were extremely easy. It was all online and I didn't have to talk to anyone. I paid for it immediately and then I got an email in less than five minutes later and connected me with a professional in my area.

I've been a customer of American Home Shield for a long time and they have sent out some shady people. The tech for my dishwasher just wanted to know my personal life and was not focused on the problem I had. I came to find out that he didn't even know how to fix the problem and AHS and I had to get the issue referred to another company. It took a month and a half to get my dishwasher fixed that time. It is still not fixed and for three years, I've been calling AHS up for it and nobody can fix it. Their contractors keep replacing parts. Then I would have to wait until I have $75 again to call AHS. I'm dealing with it and washing dishes by hand.

We've had Home Shield before with a previous home. Great service every time. Recently, a guy didn't put the pipe on my water heater correctly, and somehow it backed up into my closet. The contractor that came was an okay guy. So far, so good.

My tenant called me and said that the air conditioner was not working. I called the American Home Shield and they contacted the local provider quickly. The company called me and said that they were gonna go take a look at it and asked if I would meet them out there. I went out there and met the guy. He came out promptly. Then he went in and he told me what was wrong with it. He said we needed a compressor and a computer board but the factories were not producing them. But he said he was gonna do something about it. A couple of days went by and I called, and they said, “Well, they have to order the compressor.” Home Shield has to get it from a warehouse. Then I called the contractor and he said it would take a couple of days. So getting the part was the challenge and it took about a week to fix the air conditioner. But so far, so good.

My duct system disconnected from my HVAC and there was water, dew steam, and all kinds of crazy stuff. American Home Shield's contractor, Comfort First Heating & Cooling came and looked at my issue. The techs advised me that I would need a whole new system. I'm working to try to get some kind of financing for that with Home Shield. I just lost my job so my credit score is not gonna make it. I'm not thrilled because AHS said they wouldn't cover the ductwork when it's the HVAC system that caused my ductwork to get messed up anyway. I tried to call them back and they hung up on me.

An electrical switch broke. I called American Home Shield, and the contractor came out and fixed it the next day. They cleaned up after themselves, and the light switch is working now. American Home Shield's phone thing is ridiculous, so I do my claims online. You stay on the phone forever.

Our microwave went out and American Home Shield sent a repairman to check it out. The repairman was very good. Then the next day or two, I heard from American Home Shield that they were gonna replace it. I don't have the check yet for the replacement. But the experience was easy and satisfactory.

It seems like everything is going fine. The guys came in, did their job, cleaned up, and left. Very professional. They fixed it. The part took a couple of days, but that goes with the territory. Everything was good. When the tech from Indoor Comfort Experts first came out, there was water standing in my yard and something was stopped up dealing with the air conditioner. Then right after he fixed that, the air conditioner was working fine. Everything was. The water was dried up around my house. And then the air conditioner stopped working. It wouldn't come on at all. He had to come back out and he said something was wrong with the electrical board in it.

We had a claim for an outlet that was not working. At first, AHS told me that it was gonna be two weeks for the tech to come out, and I told them that was too long. Then the rep literally put me the very next day. So it was very nice. The tech was good. He fixed the problem.

The display on our stove wasn't showing anything. It worked, but we couldn't tell what we were doing, such as with the timer. We got the home warranty and they had it checked out. The control board was shot and the contractors couldn't find a replacement for it and submitted it to American Home Shield. They decided to replace the stove in the range and it's on order, but we're still waiting. That was our first claim and we're a little concerned at how long it's taking.

I had a great experience with American Home Shield, especially the last one. The first claim was in the beginning of the COVID. I was not happy. I was disappointed a little bit with the time frame. They kept changing time and not showing up. But I just had something done with them lately and they were very on top of the job. Right away within three days, the job got done so I was happy with that. It was for may air conditioner, and the guy who came out was professional.

I had an issue on a drain line under the kitchen and I sent the request to American Home Shield online. The technician got there quickly. He came in and looked at it one day just to make sure he knew the scope of work, and then came and fixed it the next day. Everything is good so far. AHS covered everything and I will probably continue my warranty.

We had a plumbing issue where our water heater would stop making hot water. Then it came to a point where it completely stopped making hot water. Once the contractors got here, it was fine. But it took them four days to call and that was quite a while. But they came right away. They looked at it and then they gave me an estimate, $600, which was quite a lot. So I had to think about it for a few days. Then once I made a decision, I called them and they came out the next day. They were really fast about that, once I made a decision. That was my second claim within a week. The other job, the contractor called right away. If AHS has the leverage to make sure that these people call within a day or two, that would be better. It's also tough to get through on the phone to AHS. It's always a half an hour to an hour of wait unless you call at night.

We just moved in, had the heating and air contract out, and found out there were problems with the ductwork and the capacitor. A-US Air of Texas came out and did it all in one day. I've had two other claims before this, and sometimes, it just takes a couple of days before we get service. Now, with the air conditioning, the contractor came and did that pretty much the next day. Everything has been taken care of and working fine so far. Knock on wood.

It was very quick to get a claim set up and American Home Shield gave us the number to call, and we called the person that came right out. We had a water leak and so a plumber came out and repaired some things which needed repairing. Then there was still a leak. When we needed him to come out again, he did. He found an additional problem and fixed that. He was really knowledgeable and professional. It was a good experience.

Plumbers Inc. came out for our AC unit and everything went fine. They came out when they scheduled the appointment and gave me a text message as far as where the technician was before they arrived. They arrived on time and the repairs were done. They communicated with my husband all of the work that would be necessary to complete the service or to have the unit running again. The technician was able to successfully have our unit come back on. He also had a mask on and there was social distancing.

I used to call in for my claims years ago, before they had the website. Now, I do it straight online and it's easy. I did a claim for the stovetop range for the oven and the technician troubleshot a couple circuit boards that needed to be swapped out. I’m still waiting on parts, but it went good. I’ve had American Home Shield for years. The only problem I have is we pay for these higher end appliances and if they go bad and they can't be fixed, they do not replace it with something equal to it. We pay the money up front initially and we pay the premiums, so we expect to get something equivalent in return.

The contractor was pretty knowledgeable. I filed a claim for my dishwasher that was not draining and the guy figured out the problem quickly. He was a nice guy and he fixed the problem. I like American Home Shield. I noticed one thing though. I have GE Monogram appliances and they've always sent GE people. But now they are sending other companies. I did not sign a contract with other warranty companies and I came back because I knew that GE always sends GE guys, but this is different now.

Our refrigerator went out on July 2nd and a new one was just delivered last week. At first, American Home Shield sent out somebody who didn't know what he was doing. He put a new compressor in and the compressor failed again. That was what failed the first time. Then that guy refused to come out and look at it. They sent somebody else who said, "You need a new one." But we didn't have a refrigerator from July 2nd and September 17th was when we got a new refrigerator. So all the time, I didn't have a refrigerator.

If I could give American Home Shield 0 stars, I would. We have had AHS for several years now, but in the past 2 years, their service has gone downhill significantly. Our most recent issue began on 6/22/20 when we contacted AHS regarding a plumbing leak. The initial contact from the plumbing company was great and we thought all was well until a week after the repair when we noted the leak had begun again on 6/29/20. We called AHS for a recall, and this recall was submitted. The plumber came out on 7/3/20 and had to cut a hole in our ceiling to get a better look at the leak. Plumber stated he needed further guidance to repair the leak from AHS and would be in touch. That's when the problems began.

My washer went out & they sent someone out that week. The guy they sent out was awesome. He was very knowledgeable but my washer was so old the parts cost more than my washer was worth. So I was able to get a new one to replace it. I am very thankful & grateful for this company.

I’ve been with American Home Shield for almost 5 years. This is my third review because I don’t want to post only negative reviews. I called them last week for my washer. It wasn’t agitating and the spin cycle would not work. Immediately when I put the work order in I was assigned a contractor. It was a week before they came out but it was fixed in less than an hour. The only downside is my appointment was from 8 to 5. Waited all day and the contractor showed up at 630 after several calls and I was out of a washer for a week.

We had this warranty for over ten years. When our very old air conditioner finally broke and the only solution was to replace or add freon, they agreed to pay $20 out of a $400 bill of freon but nothing towards replacement. Since the old freon used in our unit is no longer in accordance with building codes we asked for a replacement. They continued to decline. We then decided to pay for a new one and to discontinue their service. We tried several times to cancel the service over the phone unsuccessfully. We were put in very long waits of over 30 min, and hanged up because we needed to work. So we stopped the automatic payment.

My mom has a number of American Home Shield saved on her phone that we usually call when we need repairs. It said that our plumber would call us within 10 to 30 minutes, which they did. The pipe burst and the plumber came and tightened it but we thought it was broken. He was very professional and he fixed it right away. It's all been good since he's been out. AHS is excellent.

The claim went quickly. The guy was great about getting right back to me and telling me what was going on. He went in, took care of the issue, and reported back to me that everything's fine. He did his job. American Home Shield is great. It's been a lifesaver. I just wish they keep the same contract number every time I renew. When I call in and they wanna know the contract number, and I don't know what it is because it's renewed every time. You pay the bill and renew, and it changes. That's a non-issue but it doesn’t make sense. It doesn’t show that there’s any longevity. It just shows that I’m new every time.

The first time the CMR Ventures guy came, he said he had to order the part. The part came in and the next time he came in, he didn't have the boot things on. He went into my basement and he messed up my carpet with black marks with the black boots he had on. And he said the furnace was fixed and he left but there was no air condition. I called them back and he checked it again. He said he left a wire unattached on the furnace that's why we couldn't get heat. But that wasn't the problem because he still didn't fix it right. I was really frustrated.

We have three air conditioners but one wasn't working. I phoned American Home Shield and asked for somebody to come and take a look at it. A technician came out and it was one of the circuits that he said was fried. He did a temporary fix which probably wasn't safe and he left. He said he ordered the part and he’d replace it. A couple of days later, we phoned the company. They said it was fixed. About three or four days later, the air conditioner went again because the fix didn’t hold. We phoned and made another claim.

My garbage disposal stopped working and the claims process was simple online. I did a few things and it was set up. A guy from On Time Plumbing & Heating then came out, fixed it and left. He was nice, friendly, and did the job quickly.

I had a system that was continuously running. It was cool upstairs but it wouldn't shut off even when you turn it off. I did the claim online to American Home Shield and it was my first time using the website. It said they would contact me within 48 hours. The service with the contractor, Lowery-Clarendon, was great. I was surprised that they took the call and came. It was over an hour and a half drive for them and they had to come twice. I’m very satisfied with AHS and hopefully, I'll see a difference in my electric bill. The unit was up on our third floor so it could have been running for about a month without us knowing.

We were with Sears, but Sears was closing up shop locally here in our area. We shopped around and thought American Home Shield was rated well. We thought, “Let's just go with them.” We got an offer to have the heating system checked for $75 so, we went ahead and signed up for that. Then for some reason, it was put, “This is what's going to happen on your AC check.” I ignored that because they sent another email about, “This is what's happening on your heating check.” Then there was a follow-up, like, “This is what's happening on your heating check.”

I'm a little distraught that I pay American Home Shield every year but then every time I do it all on a request, I gotta pay them more money. Then, I gotta pay them more money for every time I do something different. It shouldn't be that way. With my pool claim, the pool contractor came out and said he didn't know. He dipped a little stick in my pool and didn't do anything. Then, he told me my filtering system was not on my pool contract, and I'm trying to figure out why it's not there. Then he charged me $125. When the guy came to do the sink, he was really good. The only thing I hated about it was that I had to wait a couple of extra days to get the work done. He came out and did a check. He could have just come in, do the check, and do the fix instead of coming back three or four days later.

I submitted a claim to American Home Shield for the icemaker and the contractor was very good. He checked it out, had to order a part and was back within a week. He had it done in five minutes and the icemaker has been working perfectly since then. I had problems with my air conditioning and when I called AHS one time, I went through a couple of contractors but then they found a good one that I liked. Now, they're getting more qualified contractors out there and I like that.

I did an AC claim and it was a lot easier when I did it online than when I do it in person. In person, the hold is impeccably long, and a lot of times, the person I'm talking to is not knowledgeable about what I'm talking about. But doing it online, I was able to get better and quicker response. The tech who came out was awesome. He was extremely personable and very friendly. He told me exactly what I needed to do and how I needed to do it. He was very knowledgeable about what he was doing. Plus, he told me that he was gonna be there at 8:15, so he didn't go, "Okay. Between 8:00 and 12:00," and he was there at 8:15. Everything went great.

The dryer wouldn't start and it was pretty easy to call AHS and schedule an appointment for it. Appliance Repair Services did a good job. Their tech came out and he fixed the problem. The dryer has been fine since. It was a great experience. I've just bought a house and I know a repair can be expensive, so Home Shield helps.

We called AHS because one of our rooms wasn't being cooled by the air conditioning. There was a long wait on the phone but it was helpful that there was a callback number where you could enter your number and have them call you back instead of waiting. That way, I was able to get ahold of someone easy enough. The techs who came out were professional and they did a good job in the assessment. They weren't able to fix the problem, but they told us what we could do to get it fixed and it wasn't something that we were able to do. But that wasn't something against them.

The air condition was leaking up in my attic. Myers Comfort Specialist just told me it was leaking. They never went into detail about what was wrong with it. But it took them three repairs, and then corrected it. The last guy was very good. Home Shield should have better repair people. It took so long to get my issue repaired.

I had American Home Shield years ago but I switched to Choice. I was not very happy with Choice. I left them a long time ago. So, we didn't have anybody for a while. I started with American Home Shield several months ago. It was easy to submit a claim with AHS. American Home Shield is doing better than they were when I was dealing with them years ago. I'm happy with my experience with American Home Shield. Recently, the contractor came out and he checked the system of my AC. One of my systems was not working. He added Freon and I paid him for the Freon. He seemed to do a good job and he also put something in the system to stop the leak. Hopefully, it stopped it.

Our air conditioner stopped working and we called in American Home Shield. They sent us a tech from the company they work with and he was nice. It turned out to be an easy fix and everything seems to be in working order. The experience with AHS was simple and effective.

ACE Heating and Cooling seemed like a good company and I've had them out twice, but we didn't get to do anything. They couldn't install the parts ‘cause I had a roof soffit and there was no room. A roof truss is blocking anyone from being able to install the proper air conditioning outlet vent. The two options are that the roof support could be moved, which they said they're not authorized to do, or I could just seal it up and not have that air conditioning vent anymore. The issue was unresolvable. I had American Home Shield a decade ago as well and I worked it into the negotiation when I bought my house. I place the repair requests online and the appointment is scheduled the next morning.

Calling in claims to American Home Shield has been easy. If their techs won't be at my place on time, they call me. I'm gonna keep using Home Shield. I've never had a problem with them and having their coverage has been an excellent experience.

I had my dad cleaning out my AC unit and he said that there was a wire burned inside. So, my dad told me to go ahead and have someone come and look at it. I did the claim online to American Home Shield and the website was very easy to navigate. It said that I would get a call within 24 hours but then it also gave me the option to call on my own to schedule my own appointment. So, I called right away.

The microwave blew and the icemaker on the refrigerator was freezing up to where the ice would get all stuck in it. I submitted the claims to American Home Shield through the online system and the website was simple to use. I was told to call if I didn’t hear anything in 24 hours. It listed the contractor’s number. Complete Home Solution was professional. There was a delay but it was understandable. The guy was good. He did a minor mistake but that was because we were trying to leave and he ended up rushing through the job. So, it was no big deal. He came out and made it right. The service was great and since then, everything has been functioning perfectly. The microwave is important and it helped out a lot having it back up and working properly. The ice maker is something you could technically live without but once you have it, you want it.

In calling American Home Shield because of my microwave, there was a very long hold time because of COVID. They had limited representatives. They took the claim but the microwave wasn't covered. The tech who came was very nice and knowledgeable. Fortunately, he told me that the microwave was covered under Whirlpool, the manufacturer. They replaced the unit.

Doing my claim with AHS online was pretty easy. For a recent claim I had, they sent out Millennial HVAC and their tech figured out the issue and got the unit going. It was just the fan on the outside unit. It was pretty quick. With AHS, everything's been pretty simple. I had the warranty even in my other house.

My garage door opener wasn't working. American Home Shield's contractor from Derby Overhead had to come out three different times for me. The techs initially thought they had my door working. They left but it still wasn't working. Derby Overhead came back out and the second tech was a bid temped. He fixed something and it still quit working afterward. AHS finally replaced my garage door opener.

I was notified by the city that I had a water leak that couldn't be found. After research on the property, we found out that it was a water line from my house to the road. So After Work Plumbing came out to check my house to see if any leak was around my house anywhere and it wasn't. They did what they were supposed to do. I've had American Home Shield for about two years, and I haven't had any problems with them. I called them twice, so far, on something that I've had to have done and they've been here right on top of things.

There’s a claim lying with American Home Shield in the last three months. The exhaust on the canopy on the top of the stove range didn't work. The technician came and said that there’s no part. It’s still on a pending status. The technician mentioned that it needs to be replaced. I called them and they said that they needed to get approval and that they would call me back. My tenant and I submitted the claims and the technicians visited three times. They were friendly and good but I’m very unhappy. AHS assigned Sears and then Sears didn't do anything.

The claims with AHS are very easy to get going. But getting ahold of somebody is a whole different story. I can submit a claim online pretty easily but if I call because I have a question, I might as well expect to wait at least 50 minutes on the line. That's normal and that's one of the biggest problems. When I ask them why I'm waiting online so long, I'm always told that they don't have as many people working now because of COVID. Other than that, the technicians that I've had so far are good. But I had one on the washing machine and didn't seem like he really knew what he was doing, so we ended up replacing the washing machine. But that was cool.

American Home Shield is a quality company. I chose them because of their reputation. It has outstanding service as far as I can see at this time. When we first moved into our house, it came with AHS. Our water heater went out and they did a really good job back then. That was eight years ago. I had them for a while a few years back and then let it lapsed. Then we just got it again this year. The claims submission is done on their website. This was the first time I dealt with them in a long time and it was super simple and easy. The claim was for my dryer and Active Appliance Services handled it great.

When submitting claims, I can just do it on my phone online and click a button to request it. The customer service reps were helpful and it was easy to request a service. There can just be delays with the scheduling for the actual vendor they're connecting me with. On a recent service call, they actually nixed because I ended up realizing it wasn't covered with my warranty. It was more than a day, and the vendor they connected me with hadn't even reached out to schedule. That would be my only gripe with them. I'd be concerned if there's something urgent I need to get addressed, and not able to connect with the vendor or get it scheduled in a timely manner.

Our electricity was acting weird. I needed to call an electrician to come out to repair the meter box. I called American Home Shield to file a claim to let them know what had happened and that I needed someone to come out to fix it. They told me that it usually takes up to 24 hours for the contractor to come out. But since it was the electricity, they said that they would try to get someone out as soon as possible. When the tech came, he explained everything. He let us know what has to be done and he fixed it. There are four sockets and one of them had blown out. So that needed to be replaced. He's been over his work, even though I didn't know what he was talking about, but he was good.

My power had gone out in one of my rooms. Sunbelt Electric came over and checked to see what was going on. It was an outlet. They thought they had to do more, but then, it was just like a breaker shortage in the wire. A week or so or maybe less, they came back and got everything fixed for us. Everything is working well and the power is good and on in those two rooms. Then we are still in the process of our claim for our washer where the water was not draining off of the clothes right, so everything was still wet when it was done washing. The contractor fixed it already but it’s still happening. I guess we need to call American Home Shield to get it rescheduled again.

We were having issues with the electrical socket on my wall for the stove. The electrician sent by American Home Shield fixed it and while he was here, we figured out that we might as well get him to do the fan. It's a studio fan and it's so far up. We can't pull the string on it. Then he said that he was scared of heights. I asked him if he knew and we’d pay someone outside the contract even though we didn’t have to. But he said no. So if we ever need an electrician down the road, AHS should send one that's not scared of heights. We had gotten another fan and we needed it replaced, and the electrician couldn't do it because he said that he was scared of heights. I don't want anybody that’s scared of heights and can't even get that done. In order to get it done, we'll have to submit another $100 again which doesn't make sense.

Water was leaking from the freezer and it was freezing on the bottom, so I couldn't close the door. I submitted a claim with AHS and the tech they sent out took one of the coils out. He told me what he was doing and he either cleaned it out or adjusted it to where it would let the ice go through there and work properly. All in all, I've had really good experience with AHS and I've found that they're a very good company. But they're so high priced. My sister has coverage elsewhere and she was it was good coverage but is $300 less. And now, I'm considering which way to go. Other than that, anyone who's thinking of getting a home warranty must be careful to read and ascertain what appliances are covered because not everything is covered.

My disposal was stuck and I tried calling American Home Shield but it was horrible. I was on hold for almost 10 minutes and then I called back again and waited. I did it one more time but the wait-time for someone to answer was ridiculous. So I went online and it was a better experience to book online than to call. But if someone was older, it would be very frustrating if they weren't real savvy with the internet. When the tech came, the disposal just needed an Allen wrench to turn something at the bottom. It was really easy. The tech did great. He was on time and very professional. He was a nice guy.

Two of my friends have American Home Shield and they haven't had any issues. I went with AHS as well and the contractors have been very quick and efficient. For my last claim though, there was a lack of communication with the contractor that came out. My shower's tiling was not sealed where the shower is. So, water started dripping down to the second floor of my place and my ceiling got stained. There is now a crack going across where my stairs are. The contractor, 5 Star Quality, told me that they were gonna finish a write-up and send it to American Home Shield because there was some more work that needed to be done. Two weeks went by and I finally had to call AHS because nobody had contacted me. When I reached out to AHS, the reps said they didn't see any write-up. They contacted 5 Star who then said they will finish the report. I don't want any more permanent water damage to my place.

Kelly Brothers came a few days after I submitted the claim to American Home Shield. The technician was quick and fixed all the issues I had. One of the breakers needed to be replaced and then an outlet had to be replaced too. He wore a mask on when he came. I’ve had AHS since 2018 when I moved here. When something goes out, I can get ahold of them, put a request in and they have somebody here quickly. The contractors have been good and professional. The only problem I've had is replacing the washer. It has been open for two and and it’s still waiting to be finished.

It was a quick and easy experience with American Home Shield. They're very good. We had no hot air and Maselli Contracting came out. They're great.

Water was leaking from an inside unit of ours. When I submitted a claim for the issue online to American Home Shield, things were easy. It took them three days to get a contractor out. I was fine with that timeframe as their contractor from A+ Maintenance could have had several other projects. In the meantime, we put buckets where the leak was. We tried calling their tech back though 'cause after the first day, he told us that he would try to get out of his project the next morning. Regardless, the repair went well. The techs from A+ were very nice and they fixed my problem. AHS has been great for us overall and having their service has been very beneficial. They are always very prompt and once I put my claim in, somebody would be contacting me and letting me know when someone is coming out from wherever. They make sure everything goes well and they follow up. I really appreciate that.

There was a clog and it was leaking water all over my compressor and there was water leaking all over my basement floor. American Home Shield said I could use somebody else and then they would pay for it. After I made the appointment with the other guy, which I had to cancel, I later found out they could come the next day, which was sufficient for the claim. The guy from Central Jersey Heating & Cooling called me in the morning and he came. He knew it was urgent. He took care of the water leak, gave me some advice in regards to moving forward so it doesn't clog up again like that, and it was great. He was a kind man and he was terrific.

The guy was great. He was very polite. Each time he came, he always asked, “How are you doing?” I had one come in who didn’t say good morning, nothing. He just came in and had a real bad attitude. I had to call American Home Shield to get them to come back out but he didn't wanna come back out. He told me he was gonna be here and it was going on almost four o'clock. He left parts in the oven. The other guy came in and found them. He was very courteous. They had to wait so long because we did come up with the pandemic. I told them to wait a month before he could come back. Even when I called back, the lady that answered asked, “Are you better?” She was nice.

So far, everything's gone very well. American Home Shield has been very helpful and we've had a good experience with them. The contractor replaced something on the pool and took care of it. We've also had other problems other than what they were taking care of and what they repaired was fine.

I've had American Home Shield before in the other homes that I've had and this time, I've been with them for four years. The most recent claim that I had was for my sink. It had a leak in the kitchen and First Response Plumbing came out. The plumber was professional, quick and took care of the problem that was created by the last one who came out. I had someone else come out prior and they had used a zip tie instead of going and getting a proper part for the sink, which I'm not knowledgeable. I'm not a plumber and I didn't know if there's a reason for it or not, but I've never seen zip ties used in plumbing before like that.

My claim was handled well. The hold time to connect to a representative was over two hours though. I thought it was a joke when my sister told me that she held that long, but when I had to do it, it was lengthy. American Home Shield is gonna have to get some more customer service to answer the phone ‘cause I never have held that long to have service with them. This is the first time it has happened.

We had a fall check-up for my HVAC. The claim submission was good and easy and the contractors did a great job.

The contractor came out and fixed the plumbing, the faucets that are outside and the dishwasher. Everything was professional and good. They were clean, had their mask on, and told me exactly what they were gonna do. Now, my plumbing is working, which is better than before 'cause it wasn't working at first. I was pleased with everything. People definitely need to get American Home Shield 'cause they'll come out and fix the problem as soon as possible with no problems at all. It's best to have it when you need it.

SJDI reached out quickly with the schedule and they got a guy out the next day. He was able to correct the issue pretty quickly. Everything was fine.

American Home Shield is a good service. I like it. I put in claims for the ceiling fan, the microwave, the dryer and the doorbell. I went online then I clicked everything that applied to what I needed done. The person in the office called, confirmed, and told me when they were coming out. Then they texted me, called me and let me know before they came out. However, they sent someone out for my garage door who said that they couldn't fix that but I still had to pay their $100 for them to come out. I got somebody else to fix it which cost me $500 but they didn’t refund me my $100 back. Also, I'm still waiting on their contractor to come back and fix my microwave. That's been about two months now. They said American Home Shield had to order the part. I'm still waiting on that, but I don't have no grief about it.

The air condition was not working. The contractor came, found the problem quickly and fixed it. Since the repair, the AC is how it's supposed to be. Anytime I called American Home Shield, the contractor came on time and fixed the issue. So far, AHS have been good.

First of all, I had to set up to pay monthly out of my account. It did it one month, but it didn't do it the next month. It did it the following month again and then didn't do it this month. I don't know when the payment comes out and when it doesn't. I just got a bill for two months in the mail and I'm going to take care of that because the last thing I need is for that to lapse.

I like the way that American Home Shield does the photo thing where I get on my phone and I can show them the issue on the phone. Plus, they send it to the repair guys to get an idea ahead of time. When my washing machine went out, the guy I talked to at American Home Shield sent me a link that went to my phone. Then when I clicked on the link, he called me and we were able to do a video call and I showed him exactly what was going on with the washing machine. He thought that there was a problem with the switches.

We didn't have cold air that's why we called American Home Shield. The mechanic came and took care of it. So far, so good. Everything was the way that we wanted it and the way that we thought they were gonna do.

I would recommend City First just with the home warranty or without because the guy fixed my breaker. He explained to me what was going on. He made me feel comfortable. He kept his face mask on and kept his distance. Even when I had to come closer so he could explain, he had his proper PPE on. He did a good job. He was just amazing.

I have done my claims with American Home Shield both on a web browser on a PC and on my phone. When you go on the website, you have a list of dropdowns. I might call customer service when that list of dropdowns doesn't necessarily reflect my current issue. What I need from American Home Shield is to know if something is covered especially if it's a little bit more of an ambiguous request, and the other is understanding. It's to make sure that they know that when the tech comes out, that person would have a good idea of what's going on. I feel like when I call the line, they are just doing those check down boxes and they don't have any additional insight to help me with. There is a box online for an explanation but I found that it's more successful when the subcontractor calls you.

My pool pump completely stopped working in the middle of summer. American Home Shield sent Professional Pool & Spa to handle my claim. The techs from there were quick and professional. They did a good job and got my issue fixed. While we didn't renew service with AHS, they were able to cover some things for us when we moved in. We're happy with them and we would definitely get their coverage again if we bought a new place.

I had a dryer and the heating unit wasn't working. The guy came in and he was very pleasant and very professional. He took care of it by replacing the heating unit. He wore a mask and I appreciated it. He was very responsible. American Home Shield worked out fine. The only unfortunate thing is it took two weeks to get the appointment which is kind of a drag. I was also supposed to get a $25 Amazon card because my sister-in-law signed up through the app but I haven't seen that yet.

The contractor came and replaced the garbage disposal. It works and it doesn’t leak. Dealing with the contractor was good. This was my first claim with American Home Shield and they were nice enough to give me two service calls for it. So, I have nothing to complain about.

I sent a claim for the refrigerator and it was a quick and efficient process. It didn't make ice. When the individual showed up, she knew what was wrong and she replaced a part. But it happened to be another part later down the road, so she had to come back two days after the fact. But it was still fast and efficient. She was professional and knowledgeable. The claim has been completed. I called two days ago about the garage door and the contractor is supposed to be coming out Monday. Overall, my experience with AHS has been good.

I sent in a claim when I had a problem with the washing machine. The tub was not working in the spin cycle. They gave me a window of time that I would hear back from the contractor in a timely manner, which I did. Richard’s Appliance gave excellent service. The washing machine has been working fine.

My first experience was a little hard because when I signed up, they had promised me two or three months free and they were gonna waive my fees. When I first had to use it, I had to go two or three days before everything got verified and taken care of. I still don't know whether they have waived my two months yet. I’m still waiting to see. But other than that, the contractor came out and took care of my problem. My experience was pretty good. The guy diagnosed the problem, told me what was going on and worked with it. It needed a part and he said he was gonna have to order the part. Then they came back and finished the job and I was much pleased with everything. It’s working up to par. I’m so glad I’ve re-signed up with American Home Shield.

Astro Appliance is very professional and are knowledgeable. They came out the first time for the dishwasher and the tech took care of it. Then, on the first refrigerator, he said he needed a part and it was gonna take approximately three days to get it. He came back at a time he said, replaced the part, and it’s working wonderful. On the second refrigerator, it was the same thing. If I have to get someone to take care of my personal items, I will call Home Shield and I will recommend it to anyone. I am very pleased with their work and their professionalism. I will continue with them for years to come. Now, I’m buying another house and the first thing I would do is get Home Shield's service.

Best Care Home Services did a great job. They actually read what I put in my trouble ticket request because they came to the front door with the equipment they needed to do the repair. They didn't have to go back to the truck. They walked in and was ready to do the repair. They were also wearing masks. They were done in probably 10 or 15 minutes. They also checked other parts of my house to make sure they hadn't created another problem somewhere else, and they were done. So, it was a really good job.

The lights on the ceiling fan would work but the fan went out completely. I did the claim online and there was a delay in the contractor coming out because American Home Shield’s system didn't put the claim in when I called. So I had to call back. The claim was submitted but there was a glitch in the system. It took almost a little over a week for them to get in contact with the contractor. If I wouldn't have called back, then I would still be waiting for someone to come out and fix the fan. But I appreciate the kindness and the courteousness of the technician that was sent out to install the ceiling fan. He was very professional. He installed a new fan and everything is fine now.

When you call American Home Shield, they're very quick to respond and they connect you with the right company. That is good and I like that. Recently, I called them for someone to check my air conditioner. The process was great. They immediately found a company and scheduled the appointment. The guy came but I'm not sure if he did good work because I don't feel like cold air is coming. He was not here long. We did change the filter but I don't think he checked the air if it's the right way of the combination of thermostat and my air conditioner. I don't think the thermostat is a good one. He didn't tell me anything about that. I also don't feel like cool air is going through. I have warm air blowing. It probably needs more time to start and check if it's blowing the right air. I felt that I needed more advice from the technician and that he should have checked everything. Home Depot sends in a person for $49 and they do a complete tune up for that money.

AHS is difficult to reach. I can only reach them in off hours, before 9:00 and after 7:00 at night. Aside from that, you have to wait 30 minutes, and they've told me as long as 60 minutes, to reach any person to talk to. Plus, they really want me to go online, put in my request, and follow it up that way. It's the COVID thing they say and that they have difficulty communicating with people, so they just really want them to go online or wait on the phone for a long time or call after hours.

Crown Home is excellent. They do a really good job. I've had them before. They came this time for a plumbing issue. It was a sink leakage underneath the sink, and the contractor was able to fix that. Now, I can run water and nothing leaks underneath. He was really nice. He did a quick job. American Home Shield is awesome and they send out whoever I need. They send out really good people. They're always doing a good job for me. They've done everything that I've asked.

We had repairs for the refrigerator done and I was especially pleased with this particular contractor who came out. He was excellent. American Home Shield has been good and prompt. I have lots of friends using them.

The Appliance Guys did great. They were timely, efficient and they helped me. They wore masks and kept 6 feet distance. They repaired the problem. They did what they were supposed to do. The appliance had a leak, so the motor had to be replaced. We saw the leak coming into our kitchen floor, so we had to report it to American Home Shield. We did it online because we could not get through American Home Shield via the phone. Everything was done promptly.

I had plumbing that was leaking and running all the time. I logged into Home Shield's website to submit a claim. It asked me a couple of questions and I filled out their form. Before I knew it, I was getting a phone call from their plumber to make sure that I knew that they were aware of me and that our appointment would be on a certain date. The tech, Jarrod, explained everything and had my problem fixed in no time.

The transmitter that would start the machine died out. The tech from Metropolitan Heating & Air had to replace it. He had a mask on and he never came inside the house. He had that part already and the whole work only took 30 minutes to fix. The transmitter that died was supposed to last for three to five years. But we couldn't tell if it was gonna break or not. Then the tech said that the routine check was not covered under my warranty but if the transmitter would break, we could contest Home Shield up to 60 days.

My air handler in the house wasn't working. I believe there was a blown motor. So, I called the contractor in through Home Shield. It was incredibly easy. You can do everything online. It’s a lot easier than calling and waiting on hold for somebody to pick up. I had two separate technicians come out. They were both really nice and easy to get along with. They fixed the AC. It was great. And then, something else broke. They came out and fixed it. Two days later, it broke again. And it was just because there was a screw that was falling out. But they came back at no charge and they fixed it. Home Shield is efficient and pleasurable to work with.

The condenser pipe was backing up. It was leaking then it started smelling. The guy had to replace the motor and the heater that pushes the air through the house. He was very good and very knowledgeable. I do have a complaint though. I tried reaching out to them and they haven't responded. I turned the air conditioner back on and it still leaked water. The bad thing is it backs up into my kitchen. I called to ask them to come back out and clean that pipe out. They won't return my phone call because he said he was done and I signed off because I didn't need the air conditioner. I'm not turning the air conditioner back on until spring. The air conditioner runs fine. It's just when it runs, all that cold air turns into vapor. They were supposed to go into this pipe and drain out of the house. But I'm satisfied with what they did because they had fixed the heater so I can use it.

Our dryer stopped working and it wouldn't come on. I submitted a claim to American Home Shield online and going through their website was very easy. They told me to expect their contractor within a day. Ashman Appliances came and I was really pleased with their tech. The moment I showed him what was happening, he knew what was wrong and fixed it within 10 minutes. Since he came out, everything has been working fine.

My recent claim with AHS went well. The water was not coming out of the sink good, in my master bath. The cold handle froze up too. It wasn't something that could be fixed. The contractors tried, but they couldn’t get it freed up. So, they replaced that. Then, my shower, what's inside the wall that let out a certain amount of cold and hot was malfunctioning. They had to replace that too. The contractors were good. I just wish I could have gotten a little bit nicer stuff. I would like to see better quality with the replacements.

The AC was just recirculating warm air into our house. So, the cooling system was failing. I contacted American Home Shield and they recommended for my area to call Absolute Heating Cooling. They were very friendly, helpful and easy to understand on the telephone. To our pleasure, we were able to have someone out the next day. They gave us a four-hour window of arrival time and promised that he would call en route.

I submitted two recent claims to American Home Shield. One was for a clogged sink and bathtub, and the other one was for a locksmith to come out and change all the locks. Submitting the claims was easy on the phone. It was super simple. The contractors were fantastic. But the sink is still clogged. When I called the plumber to find out, he said that the only thing that was written on his work order was the bathtub. The sink was not written on the work order, even though I expressed the need for both. So, that was Home Shield's mistake. But the plumber did give me some suggestions on how to solve the problem myself. It helped a little bit. I have to go buy one of those plastic snakes and slide it down in the hole. I haven't done that yet. I'm fine with American Home Shield so far.

The electrician came and nothing happened because he couldn't find the transformer box for my bell. So, I got no bell and I still had to pay the $75. So, I was annoyed. But that was the only incident and I like American Home Shield so far. The experience has been good other than this one.

American Home Shield has been a lifesaver because we had a lot of issues with our home when we moved in. It was our Realtor that recommended the home warranty and I couldn’t be happier. We’ve had a lot of calls for appliances, plumbing, and electrical issues. It would have been more stressful without the home warranty.

I have a very old air conditioner and it wasn't very clean. I was concerned about the air circulation in my home with the fires so I needed it cleaned out. I went online and unfortunately, American Home Shield's online service doesn't allow for explanation of your request for service. It allows you to put in your request for service but they just assume that something's broken down and that's not the truth in every situation. When the guy arrived, he thought there was something wrong with my air conditioner. I said there was nothing wrong with it. It seemed to be working fine but I didn't think it was processing clean air into my home because it's so old and filthy.

The air and the heat wouldn't stay on. It kept clicking off. Neither one of them was working. The tech went under the thing and he said the circuit board was bad, so they ordered us a part. They had to get approval from American Home Shield. So I'm waiting on them to call me and tell me they got the part back. I also had another claim a little over a week before and they worked on it. They got it working for a week. But then, it went back out. The tech said it was probably because of the circuit board. But overall, AHS has been great. We've called them for multiple stuff throughout the years. We've had problems with this heating and air conditioning unit ever since we moved in. But they always came and fixed it and it was working for a year.

A & K Appliance did a great job. They analyzed the problem, fixed it, and everything is great. Inside the dryer itself, fuzz had accumulated so it wasn't drying properly. The guy said he has never seen anything like that and pictured just to show all his buddies. He just got all the fuzz out of there, and boom, it works great. We will keep Home Shield going. We often end up paying for something that would have cost us more than if we didn't have it. We certainly saved a lot of money in many years.

Every time the washing machine would spin, it would get louder and louder. So, the bearing wore away. The contractor came out and tried to change the bearing but it was more than that. They had to change the whole drum. So, it took a little while for the parts to come in but they were excellent. They came in and did it all in one day. I'm satisfied.

We have used A Water Solution in the past. We like them. They're efficient. They come in. They don't try to scam you. They tell you what the issue is, and then they immediately act upon the repair or replacement. The tech came in with his shoe booties, and then he had his mask. Our garbage disposal just died. We’ve had it almost 10 years. The tech said that is the lifespan of them. He also shared some very good tips, that there are certain foods you should not put down your garbage disposal, even though it can chew it up because it sits in your drain. He said anything that you would put in a cup that would sink to the bottom of a cup, you should not put in your garbage disposal. The food goes down and then in that curve, so it sits in that little elbow.

Our air conditioner quit working. Home Shield sent a technician out, replaced the fan motor and took care of the problem. Everything was fine other than we were told that we would get a phone call when the technician was a half an hour or so away from our location, but that didn't happen. I got a phone call saying that the technician was at my house. She had to wait about 20 minutes for me to get from my workplace to there. But outside of that, everything was good. The gal that came out was really good, personable, and intelligent. She talked everything through, was helpful, gave some advice and some tips, was thorough and got the job done. The tech diagnosed the problem and fixed the problem, and now, everything's working fine. I was very pleased.

I am in my second year of being a customer, in the last three months have been horrific. Today, I was placed on hold for what was supposed to be a call transfer for an hour and five minutes. I called back and was told the representative couldn’t help me and contradicted information the representative provided prior to the transfer. My refrigerator was not working for three weeks in July and is currently on week two of not working. No loss reimbursement, no sympathy for trying to live without a working refrigerator and zero customer service or proactive updates.

My issue with American Home Shield has now been resolved by the company.

My refrigerator stopped working completely. I went online and told American Home Shield about it. The website was easy to use, and I was told they would contact me. I was out of town and all these things were happening. My car died, my AC died, and my refrigerator died all in a couple of days. I wasn't home when the contractor came. My son said they were great.

My garage door stopped working and I went online and submitted a claim to American Home Shield. They sent me a notification telling me that someone will be in touch with me and the repair person called me the next day. Dealing with him was great. AHS is simple, easy and self-explanatory.

My icemaker was leaking water that was causing the ice to freeze up into a big old chunk. The contractor from Sears came out and replaced the icemaker, and it’s been working perfectly since. When we call, Home Shield doesn’t waste no time. They’re on time. They make sure they get out and take care of business. They get you set up and get your stuff taken care of. I like it.

It was a very straightforward service with All Valley Appliances. The claim got done very quickly in 30 minutes. However, I had a four-month period where I was waiting on American Home Shield to fix my air conditioning in the middle of summer during a heat wave. The inside of my house was 105 degrees which was very unhealthy for my pets and my girlfriend. It was a very uncomfortable and disappointing situation. That left me with a bad taste. For two months straight, I was calling multiple times a week, sitting on hold for hours at a time. I had representatives tell me that they would be calling me back within the next 24 to 48 hours many times and there was only one call back. We could’ve solved it a lot quicker but it was a total nightmare. I tallied it up and I spent over 50 hours on hold. I know they're short-staffed because of the pandemic but it was impossible to get ahold of anyone.

The technician from ACT Appliances came out initially and then, we had to call him back. He ordered the extra part needed and the icemaker is working beautifully now. When he came, I asked him if he had a mask before he came in and he said he had one and he wore it. I’ve had American Home Shield for two years and the first thing we called them on was our dryer and that was fixed. We had a stove and a vent hood above the stove that was looked at once and then, this refrigerator ice maker. I am perfectly satisfied with them as well as the contractors.

The air wasn't kicking on at all and the technician from Sirius Plumbing & Air Conditioning handled it efficiently. It was something simple but he caught something a little bit more pressing and concerning and addressed that as well. It was probably the biggest plus out of the whole situation. Submitting claims to American Home Shield is very simple but there should be more transparency about when the policy kicks in because there wasn't much around that. They should be more upfront and clearer. We bought our house on the 10th and we were told we have this warranty. We even submitted that claim for the AC unit but then, we had something else come up. I tried to create a claim and they said that I only get one claim until my policy goes active, which they quoted me, “it wouldn't go active until October 10th.” But in reality, it went active about a week ago.

I had a claim for maintenance on my heater. I made the call, AHS told me what to expect and who would call me back. The contractor called me, and the next day, the man was here and did an excellent job. He went over detail by detail what was done and how and what shape my heater's in. Everything went well and I was happy. I'm from New York originally, and then I moved to California for 15 years, and then we retired here in Missouri. I had bad experiences with vendors here where independently, I was trying to get somebody to come in and they either don't answer the phone or they answer it and they would say that they'd call tomorrow. Then they either call three days later, or they would show up late or they don't. That's why I'm really thrilled with American Home Shield. It was very fast, efficient, and no problems. I'm gonna recommend it to anybody who needs to look into that kind of service.

I made a claim for my garbage disposal as there was a leak under my sink. American Home Shield's claim process is pretty smooth. I just put in a request online. American Home Shield sends the contracted company something and they would contact me to set up an appointment. I got a contractor that was very professional and quick.

In general, American Home Shield has been good. I've had two different service requests where one of them was within the last three weeks, and the other one was a month before that. For the most recent one, it was when my dryer wasn't working. When I'd hit the button to start it, it would not spin. It sounded like it was going when I had my finger on the start button, but when I took my finger off, then it totally stopped. Even with my finger on it, it wasn't spinning.

The contractor, Donald, was inspecting our dishwasher, the range, the refrigerator and the washer. For some reason, they didn't inspect the exhaust hood. But the dishwasher, they claimed it as defective, so they're replacing that. The washing machine was leaking and he wasn't able to fix that, so they're replacing that. The refrigerator should be replaced just because I'm a registered dietician and there are rust and corrosion on the racks in the refrigerator. There is also a black mold around the same. One of the refrigerator door sealants has been damaged too.

I was having issues with my ceiling fan, house fan and exhaust fan. Professional Systems Design came and replaced them. I’ve been with American Home Shield since '91 and sometimes, the companies that come out are not that nice or reliable. Submitting a claim is easy but it’s hard to get a hold of AHS on the phone lately. You have to be on hold for a long time because of everything that has been going on. I try to just do it online when I need to submit a claim but they should have an app where we can download on our phone to do it instead of having to go through the website

MCI was out here about a week or so ago in regards to a ceiling fan that we had that stopped working. That was the third time that they came out. The first couple of times that they came out, I didn't consider it as their fault that the problem wasn't presenting itself clearly for them. Their response and getting in touch with me to set up an appointment was timely. And whenever they set the appointment, they'd contact me ahead of time to let me know they were here and my expectations were met each time.

I've been with American Home Shield off and on with different properties for 10 years. I've been very pleased with them. I had a different company for a different property and I dropped that company to go with American Home Shield because of the quality of service. It's very easy making claims with them. Lane Service came out recently because my AC wasn't cooling and it wasn't keeping up with the thermostat. I haven't had issues with that unit since then.

I put a claim in to American Home Shield for a dishwasher. I went online and submitted what was wrong and then, they sent out a contractor. He looked at the dishwasher and put down what was wrong. They said that AHS would get back to me but they didn’t. So, I finally called the other day because I had been without a major appliance in the house all this time. I didn't get a call within that month. I don't understand because there was a guy here and he took down the color of the dishwasher and the dimensions. They called me twice and asked me for the same exact information. Then, I haven't heard anything. So, I called the other day. I'm highly disappointed.

The air conditioning would not come on. Comfort Pro came and fixed it. My husband said they replaced a capacitor and the tech had the part on his truck. He was very, very nice and he was here on time. Everything's working fine now. We just had a claim on the icemaker in our refrigerator. The ice would like freeze around the icemaker. The man came today and replaced it.

The guy was good. We're in a condominium so it's a little tricky to get in and out. You really have to be guided and know where to go. He called me right away and said that he was outside. I then came down and kinda looked at his truck and told him what the clearance was on our gate. Then I led him down to a space he could park in and it worked out really good. He was helpful and got right to the problem and did his thing.

I had the same problem I had before when the repairman came out. He’s supposed to put a camera in there and he never did. Then he comes out with a ridiculous thing just to put the snake through 50 feet for $713. I told him to get off my property and not to come back again. The issue is not fixed. I'm gonna call American Home Shield because he said that they could’ve done it. They had an extra deal that they will come inside the house and do the plumbing including the toilet, but nobody ever told me that. I would’ve said okay. I'll pay $10 or whatever is extra.

It takes forever to get through to a live person from American Home Shield. But I've had them for 10 years now and I pretty much had a good experience each and every time. I would highly recommend them to my family and friends. The techs we had for the airconditioning claim were very prompt and helpful. They're coming back out this Saturday. With the attic fan, the tech also ordered the part for it. He's supposed to be coming back out too. The contractors from American Home Shield were very professional, pleasant, and they explained what they needed to do.

I had an outlet that wasn't working and they arranged to have an electrician come out. They handled things really quickly. The contractor was very nice. The first time they came out, we couldn't figure out the problem, so they had to come back. Then they found the problem and took care of it. It's working as normal since then.

Most of the time, I submit claims to AHS online and it has been very easy. When I call, sometimes there is a language barrier between me and the few of their reps. Still, I have a pretty good experience and we manage to get things resolved. Most of their techs are professional. I had a problem with one of their electrical contractors though but AHS doesn't use them anymore.

My refrigerator was leaking water into the fridge and Omega came out the same day. The guy was very nice, very professional and got the job done really quickly.

American Home Shield is affordable and it's almost all-inclusive. So it's a great deal and I recommend everyone to them. It's pretty easy to submit a claim online. But when there's a plumbing leak in the wall, the plumber has to open up the wall. But American Home Shield doesn't have in their program to repaint the wall or to match the texture. It's just a wall patch. So that, to me, is a problem because now I'm out of pocket on top of paying American Home Shield the assurance for having to get someone else out there to rematch the texture of the wall and paint it. But I'm sure that's something that AHS does to keep the insurance cheap.

The heat pump wasn't working right. It was making noises. Home Shield sent out Service Mechanical and they were very good. The tech fixed everything. The heating works good. Home Shield always does what they say they will do. They get things fixed, they're prompt with their service, and they haven't gone up much in price.

American Home Shield has been very attentive to me. They send good contractors and we've been very happy with them. Most recently, I had their contractor out for a toilet repair and the claims process went great. Things were very positive when their tech came.

We had a plumbing issue in the kitchen sink. I called American Home Shield to file a claim and the process wasn’t difficult. J & M HCP was good. Everything was back to normal since they've been out. It's nice to have American Home Shield. Being a first-time homeowner, it's nice to have a backup.

I called American Home Shield and told them the plumbing issue. They charged me a service fee and then they sent someone out who misdiagnosed it. They thought that the problem didn't exist. They didn't fix anything. So I called American Home Shield back yesterday and another company is supposed to come out on Friday. I pulled out the ceiling in the kitchen and it's leaking from the pipe. So we're gonna move forward from there. Overall, American Home Shield is not very user-friendly. You get put in another country and you gotta deal with arguing back and forth for them to set things up and the service fee.

I called in and requested a receipt because I didn't get anything from the vendor that came out. The washing machine and my refrigerator works. But I didn't get a list of the parts that the tech put in my machine so I have that for the future. I called and asked that from the vendor. I haven't received it. But other than that, it was a quality vendor that worked for me. They found the problem and they were very quick. The tech was very service-oriented. He did great service. He got the parts that he had to order and came back quickly. They rescheduled the appointment to get back in and repair it. That was good. I would recommend Home Shield.

The first time I set the claim up, I put in a request and did it on the computer. As soon as the guy got here to check the disposal, it had stopped leaking. But he came right out. He was very good. I really appreciated his demeanor. He said since it wasn't leaking, there wasn't anything he could do. He said if it does it within 60 days, then I can call back at no extra cost which I appreciated. It had started leaking again so I called back and it went on and on and on with trying to do it on the phone. I don't think I'll ever call again. When I called this morning, I got so frustrated with how long it took to get through with the wait on the computer thing. It drives me nuts. As soon as I did finish that phone call, I did get a text saying that they were sending somebody out. Then I got an email that said because it was within the 60 days, there would be no extra fee so that's pretty good.

The toilet was slow draining and then the sink was the same thing. Shields Plumbing came in and they were respectful. I showed them where the issues were. They looked at it and they worked on it, and then they fixed it. So, it was no issue when it came to how long they took to fix it or the time frame it took them to get to our house. It was pretty good. Shields Plumbing gives good service each time they've come out. It's pretty easy being able to go in the app or the AHS website and then submitting the claim. It's convenient instead of having to call. It was easy when it came to getting the quote before we even purchased our warranty. I never had an issue when any of the people that came out to fix anything wrong with the house. So, I'd definitely recommend American Home Shield from my experience.

I've always had wonderful experiences with Home Shield. I normally call in to submit claims and it's easy to do. Recently, C Mayes Plumbing replaced the garbage disposal. I would highly recommend Home Shield. They're a pleasure to deal with.

I submitted a claim online to American Home Shield for the microwave and then, I had an email within 24 hours. There were two contractors. The first one was great because before he would come in the house, he wanted to know if anybody had been sick. I had to wear a mask. There were some protocols that were followed. The second contractor was a lot more lenient about that. He did have a mask on but he didn't need me to confirm anything or say that we haven't been around. But he fixed the microwave. He had to take the whole thing apart. The first one had said that he could fix the door as well because the door was kind of hanging. He said that when he changes the fuse, he would do that. But the next guy who came didn’t have any idea what I was talking about and he didn't bring anything to do it. So that was the only thing that was disappointing. Still, AHS was great when I had a problem.

I had three plumbing issues. The first one was with the faucet from the shower. The second one was one of the sinks was having an issue where the water was flowing slowly. The third one was with the bathroom seat. I opened the case with American Home Shield and described all the issues I had. They assigned someone from Brick Street Plumbing and the process was smooth. By next day, I had the contractor here to take care of the issues. He was really nice. One issue though is he couldn't figure it out because he could not pull the sink. But that was fine. It was not a showstopper for us. I'm pretty satisfied with the experience.

My claim with American Home Shield on an electrical issue went okay. A guy from Ace's Garage Door Repair came and made some adjustments. He said he thought it was just some adjustments, so he adjusted the knobs on the actual garage door opener, and it went up and down. It worked for a day and now, I'm having some of the same issues. The garage door doesn't go all the way down by itself. The guy replaced the button that was in the garage. He said something was wrong with that, too. When I hit the button for it to open, it opens. I hit the button for it to close and it won't close. It’d go halfway down, and then it’ll come back up. I was glad he was able to come out and do what he did, but I don’t think they completely fixed it because I'm having this problem again. So far, American Home Shield is good. I have my spot in my sink sprung a leak. So, I need to call them again for that.

We've moved a couple of times and American Home Shield has been our backup to the houses, which has been really nice. Submitting claims is a simple process. The only problem that I have sometimes is getting a person on the phone. But when I do, they're very good. Also, when something goes bad on the weekends, instead of 24 business hours or Monday morning, I wish we could get something started at that time, like a Saturday morning. Other than that, they've been real good with us. I had a dryer claim that Ramey came out for. The last load I ran, it came out extremely hot and I thought something was up. Then I started to dry some other clothes and it wouldn't work. They fixed a part and the dryer has been working well.

My pool pump was shot. It didn’t fire. It was old and rusted out. American Home Shield sent out a tech. They came out the very next day and replaced it. The guy who installed the new part was awesome. He's a super good guy. The last time I called American Home Shield, the call center was so noisy. They must've had it outsourced. It was like there were 50 people in a size of a living room. It was that loud. I kept having to repeat stuff and re-ask questions. But the claims process itself and the company have been great.

Everything went fine with my AC claim. It took about three days to schedule a service, but I was fine with it. The tech from May Heating fixed the AC in a matter of minutes. Overall, American Home Shield has been fine. I will renew it every year.

My brother and sister said that once I get my house, I got to get American Home Shield. I wanted to do everything possible to make it easier on me, so I signed up with them. But if I'm paying the policy, then I should be able to have somebody come out within a 15-hour period. Living in Florida and my claim being about the AC, I didn't think I should have to go two days. At that time, it was very warm here, especially during the summer, and the fan of the AC unit was not working. When I submitted the claim, they said it was over the weekend so I had to wait until Monday. But they should have a source of companies, not just one, that can attend to that need. Aside from waiting for two days, the first repair didn't work correctly so, I had another three days for the same thing. But once the techs came out, they were learned on what they needed to do, so I was pleased.