American Home Shield Reviews

The drip pan for the inside unit was rusted through and it was dripping water. I had a bucket collecting water, but I'd have to empty the bucket every so often. I called American Home Shield to submit a claim. The unit's a Trane, so we got the Trane part number, and Comfort First Heating and Cooling went ahead and they purchased the part. It's plastic now so it's not gonna rust. It took them a little bit to install it because of difficulty of the older unit. They had to drill out some rivets. The team did a really good job. It was just painstaking on them. But all in all, they got it done, everything's running great, and it was a great team to have.

My garbage disposal was giving me problems but the contractor who came out was great. He analyzed the problem. I knew that the garbage disposal was bad. I picked up a second one, and he replaced it for me. It has been working great since. American Home Shield has worked the way it’s supposed to work. I was very pleased.

I submitted a claim for my AC. The contractors that AHS sent were nice, on time and were very professional. They repaired it. They had to order a part and come back. I was very pleased with American Home Shield. Everything went smoothly. They did what they were supposed to.

My problem started with some plugs on my fan that were bad. Then one thing led to another. I called American Home Shield and said I have some electrical issues. The fan is working nicely after the service. But the tech put in some new outlets and they're real stiff and hard to get things in them. It's not his fault that the outlets are stiff. He said they make them differently now. But I'm very happy with everything. Everything was fine with American Home Shield. They were fabulous.

We had a plumbing claim with AHS where City Plumbing came out and it went perfectly. They did everything we needed them to do and the tech came out in a matter of days. He checked everything out for us and explained everything he was looking at. All in all, our experience with AHS has been pretty good and the warranty works the way it's supposed to. We call, they send technicians, and the issue gets fixed.

American Home Shield is pretty good. But people should read the coverage, especially the fine print, because there would be some things that we'd think would be covered sometimes but they were not. People should know what they were paying for. The claim submission was great. I had to add something in it. Although I wasn't able to change it online like I thought I would be able to, I was able to call the customer service and they added it to it. Then, Dustin from J & K Plumbing came out and took care of it. I need to call him again 'cause now, the line on my other AC unit needs to be blown out too. If American Home Shield could make an app that was easy to use, that would be really cool.

My recent experience with American Home Shield has been a little tumultuous. I had made a claim for my washer, my dishwasher and my exhaust fan on my oven range to be looked at. Initially, the person that they sent out must have had issues with dogs because they walked in and walked right out. They said that my house was not clean enough for them even though I made their dispatcher aware that we are in the middle of listing our house for sale and we have contractors in and out.

Hopwood Electric came out for an electrical issue. The service guy was very personable and he went over everything and tried to tell me everything. I was in the process trying to find my contract, which I couldn't find, but he was explaining to me everything that he was doing. He had a face mask on, too. He was pretty quick and very knowledgeable.

I've dealt with other warranty companies and Home Shield is one of the good ones. I had a horrible experience with a warranty I had. They kept going back and denying a claim. I went to Home Shield specifically because in their claim, they said normal wear and tear, even if there's rust or something like that. Also, being able to submit claims is easily done online and I get an answer right away. With other companies, I never even know if it went through but with Home Shield, it's very clear that it went through. I get some sort of communication and they assign someone pretty quickly. I like that. I had a plumbing issue recently. My sink was stopped up and Neely Brothers Construction and Plumbing came out. The only thing was it took a few days for them to get here but once they got here, they resolved it right away.

We sent a claim to AHS and they sent out Exit Garage Doors. However, the techs couldn't get into my garage and they couldn't do anything. When we got into our garage, we discovered that the problem had nothing to do with the door. We had a huge power failure. A week and a half later, we noticed that power was out in our garage. We called out American Home Shield for an electrician and they sent City First Electric. The tech from there did a marvelous job. It took him a while but he found the circuit breaker that had been tripped. Once we flipped that, we've had power since. I like that AHS generally works. I've never had them come out and not be able to fix a problem unless it isn't within their specialty. This warranty is worth it.

We did a claim for a stopped-up drain and then I had something out in the email that said I would be contacted by SDL within 24 hours and that they would set up an appointment. The tech came in and the sink was repaired. I could use our sink.

American Home Shield sent out a plumber. The guy was very nice. I really liked him. He walked me through, we laughed and I even helped him get the water out the sink because my kitchen sink was stopped. He told me that he was gonna drill down so many feet because his snake only went so far. But he said it's still running slow. He checked all of whatever there is to check.

I’m a real estate agent and I bought this AHS because I usually buy it for my clients, but I don't really know what it is so I've been using it as an experience and see what it's all about. First of all, it takes me two to three hours on the phone to reach one of their people to schedule and that’s been all the way straight through up until this week. I had a two hour 40-minute wait and I have to work. Then the vendors that they're picking are subpar. They're horrible. It’s taken me two and three vendors to get a decent one.

American Home Shield is something good but nowadays, without a refrigerator, it’s hard to live a good life. My refrigerator stopped working and American Home Shield sent me a technician who showed me the compressor problem. One week later, I had another technician from another company. He checked everything and said the same thing. The second technician said the compressor is not working so he has to order. It was last Monday but I haven't heard anything from him. We're without a refrigerator for almost three weeks now. We've thrown away many things from the freezer. I don't understand why two contractors should have to come here and they said it's the same problem. It's a long time for me.

It's easier to submit a claim online. On the telephone, it's a long period waiting for a customer service rep. We had a claim about the igniter on the oven that wasn't working. AAA Appliance and Heating came out. The technician was professional, pleasant, and courteous. He fixed the existing unit. The repair was two parts. The second part was a knob and I thought they were going to mail i, but the technician came out and gave me the knob to door. I was impressed with that.

The AC quit working and American Home Shield got somebody out here the very same day. The guy from Excellence Air was out a couple of hours after I called and it was all good. I was very happy with who I talked to at American Home Shield and how fast they got back to me. We have an inground pool and Jacuzzi and AHS doesn't cover that. But everything else is covered.

I have two homes with American Home Shield and I've had good experiences so far. They are fair. I didn't have any problems submitting my recent claim for my kitchen sink. The guy who came was very respectful. He installed a brand new faucet. When my husband saw the faucet though, he said that it wasn't supposed to hang the way it was hanging. It was supposed to retract back. I will call AHS to see if they can send the tech back out but still, the tech did a great job.

My husband went to open the garage door, it opened fine. But when he went to shut it, it would not shut at all. We detached the door, reattached it, nothing would work. So we went ahead and put the claim in with AHS. The vendors came out. They discovered that some of the wires were disconnected on the side. It was fantastic. They were super helpful.

I had an issue with my air conditioner. I called up American Home Shield and they took care of everything for me, including the scheduling. Things have been working well since then. I'm quite happy with AHS.

The faucet leaked in the bathroom at the hallway and caused water to come down into our kitchen. I called American Home Shield to file the claim. It was a little frustrating because after I told the representative what happened, immediately, she said that it was not their issue. American Home Shield isn't responsible for when the plumbers had secondary damages.

I've always liked American Home Shield's service. This is my second home that I've kept the service on. I'm three years into it after having my home. Submitting a claim is okay. It's easy if I can get online and submit the claim. Half the time, that's not an option, so I call it in. But I've never had a problem with submitting a claim.

I had an angle stop that needed to be replaced. The contractor was a very nice guy and I had no problem with the work. He had to order parts and I was without water in the kitchen for two weeks. I’m just upset that I couldn’t get American Home Shield on the phone. It was at 11 or 12 o'clock on a Saturday night. It wasn’t during peak hours and I still couldn’t get anybody on the phone. I stayed on the phone for two hours and no one had ever picked up. So, I had to go to the online service which I didn’t appreciate at all. Also, I probably will be giving them a call any day now because they keep going up. I might not be able to afford them anymore so I might be canceling my contract altogether. It's not because of the service, it's ‘cause of the financial situation.

The thermostat on the wall needed batteries. I'm smart enough to know to change the filter and make sure the filter is in place, but the batteries slipped my mind. So the contractor came out and the batteries was all it was. The guy diagnosed it well. I have great experiences with American Home Shield. I'm not a real techie person. I'm not always at my computer where I can go online and place my order, which is very easy to do. Sometimes I'm on the road and I know something's wrong at the house, and I'm trying to call and they're kinda hard to reach sometimes during business hours. But they're open 24/7. Their 800 numbers are sometimes kinda tough. But they make it really easy online and if you call after 5 o'clock, generally you have zero problems getting through to them. I have the best luck with American Home Shield and so do my customers.

In the five years I've had the home warranty, they've been super beneficial although they are a hit or miss. Sometimes it take a long time for my issues to be fixed. But I like the fact that, at least, they listened to my claim and they were able to be responsive in terms of getting me assigned to a contractor and following through with the contractor to ensure that my job was done. Also, they were able to get some items replaced in my home such as my hot water heater, which is a major cost. They were also able to get some folks that were efficient to fix my HVAC.

We had a claim to American Home Shield for an oven range. It's unrepairable and they're replacing it. The claims process was good. I did it online. The contractor came here to do the inspection. They were very professional. Everything has been great. American Home Shield has great customer service, too.

We've used American Home Shield twice for two different issues and we have not had any issues with them. They're reasonably priced and the web portal is easy to access. We did a claim when the front panel stopped working on our dishwasher. A serviceperson came out about a couple days later, diagnosed the issue and ordered the part. About a week after, the part came in. He came back and replaced it. He was professional.

The moment I turned on the hot water in the bathtub, it caused it to be like a waterfall in the basement. It was a leaky faucet and when I would fill the tub up to take a bath, it would flood out the bottom of the tub. I talked to AHS and their reps were friendly, knowledgeable, and courteous. I was so grateful to even have a home warranty that was going to be taking care of my issue and I can't even describe how excited that made me when they said that they'd send someone out. Then I got a text and an email about my claim. It's a very simple app to use on my phone, so the process was easy.

We're brand new with American Home Shield. It was the least expensive, and the first thing we've ever done with them is to have our pool issue looked at. I did the service request on the internet, and then Pure Pool Service came out. My son-in-law handled that situation, and as far as I know, it went fine.

Our air conditioner would not shut off. The guy from Mister Freeze came out, diagnosed the problem, fix it and was gone in about 20 minutes. He was very polite and courteous, and seemed to be really knowledgeable of the problem. The only thing that was a little problem was that he didn't speak English really well. We had a little bit of trouble understanding him, but that wasn't his fault. I did the claim to American Home Shield online. The website was fine.

We couldn't get to start the dishwasher and when we submitted a claim with AHS, it was pretty easy. A tech came out and it turned out that one of the wires got unplugged. He figured that out really quickly then he plugged it back in. After that, he came out again because a part was missing at the bottom and he put it on there. I would highly recommend this warranty service. I didn't know anything about any of this when we first started but they’re very helpful.

For the dryer fixing, the technicians came from Sears. It was the partner in that area. The first time when they came, they replaced immediately. But the second person didn't have the part, so he needed to go to the shop again and come back in the evening. It took a longer time, but that's fine. They didn't have the part easily. There were two issues. The first one, they fixed. Then again, after two weeks, the issue came back. Then the second time, it was fixed. The thermostat, which was causing the issue, was what they replaced. Now it is fine. Home Shield is good.

Nice Guy Appliance Repair showed up when they were supposed to and they didn’t give me a stupid six-hour window. They're a good subcontractor to have. The technician came on time and did what he needed to do. He was very professional and he gave us some good instructions on what the follow-up was. If we had any problems, he left his contact information. I couldn't have been more pleased. There were two visits when the dishwasher broke and we had the first initial consultation, and then the motor had to be replaced. That was all done within a matter of a week and a half, so I'm very pleased.

Our sink upstairs keeps clogging up. The contractor came out here to see what the problem was and he did a very good job but it needed more work than what he could do. American Home Shield called back and they asked if I wanted to go ahead and proceed. I declined because they would have to rip up the wall. I also had a claim for a drippy faucet in the kitchen and that one was completely done. My experience with AHS has been very professional so far.

American Home Shield has been very supportive every time I called them. But making a claim with them is a little different now with the pandemic. You get all the electronics and you don't speak to a person. I made a claim because I had a problem with my garage door opener. I worked through the claim process and it was fairly easy to get to where I needed to get to. A contractor came out and did a very great job servicing it. He was very courteous and very knowledgeable of what he had to do. The garage door has been working well since then. On the whole, I had a pretty good experience with calling in and getting my service completed.

Our refrigerator temperature was not regulated correctly. Submitting that claim was very easy. The technician that Home Shield sent out called before coming and I told him what was going on. He was very knowledgeable. He said that he knew exactly what part we needed and he got the part, showed up and fixed it. He was in and out in 20 minutes. The refrigerator has been much better.

We thought that our sump pump wasn't working and the tech walked me through how it works. It wasn’t turning on and he explained that it wasn’t broken. He told us how we could fix it ourselves to make sure next time that it's working. He also explained the equipment to me. We had other claims with American Home Shield. We've had a couple other people come out once for our dishwasher and once for our heating. With the dishwasher, the dishwasher guy said that was a plumbing issue and the plumber said it was a dishwasher issue. So, that thing never got resolved. There's water that sits in the bottom of the machine. When the plumbing guy came, it fixed it but then it comes back. But it’s fine. We've been happy with the service with AHS.

We had a spring on the dishwasher that was broken and Appliance Express came out. They got here when they said they were gonna be here and did what they said they were gonna do. The experience was very good. Submitting a claim to American Home Shield is a little bit difficult at times. I'm from the old school so I like to call and talk to someone. If you go on their website and report the claim, it does work faster but you don't get to talk to anybody. I've been with AHS for several years now and I've had quite a few claims. Most of the time, it's been good. I wish though it was easier to talk to a representative when you call in. You have to go through an automated process and all that stuff, and that part’s not good.

It's fairly easy to submit a claim. I do them online but I also support with calling in to make sure that the information is neat. The one claim that we have submitted was for our water heater. The pilot light went out and they got it lit. Not a few weeks later, it started leaking so we had to call them back out and then it had to have some retrofitting. I had concerns about whether or not I needed to pay the deductible twice so I had to deal with the claim verbally as well as online. We were out of more than what we thought would have been but from what I heard from other people that was the case with all of the home warranties.

I called American Home Shield on Saturday and the plumbing company was out by Monday so that was super quick. I didn't have to wait very long in a queue on Saturday. The claim went as smooth as glass and I didn't have any problem. But I am having a lot of trouble getting through with American Home Shield regarding one of my client's properties.

With our claim on our other home in Corpus, it was a nightmare. I had to make so many phone calls to American Home Shield and I had to jump over different representatives to finally get to the top. It was just bad. We were without an AC for two months and it was hot. Nobody wanted to help and nobody wanted to do anything. It was more of those written responses that they're trained to learn from rather than address the situation. And every time they would give a person to try to talk to, there was just no communication. It was awful. It wasn't until corporate got involved that we started seeing some things.

When we were buying a house, we were told to pick something because we told the sellers that we wanted a home warranty before we closed on the house. We did our research and AHS came number one. They were high-standard and since other people spoke highly of them, we signed up. So far, I'm loving the services of AHS and we appreciate them because when we moved in, everything in the house started not working. Recently, we had a claim for the microwave and everything went well. The part took a long time but once the tech came, he did everything okay.

Our AC wasn't cooling. The fan on our outside unit wasn't going on. I let American Home Shield know about the issue through my mobile app. Then I was told the first time that it was supposed to be within 24 hours. I waited for 24 hours but nobody called me. I called back again and they gave me the name of the contractor. I called the contractor and they said that we were out of their area and he wouldn't be able to make it since it was too far. So I called AHS back and told them about the previous time when we were low on Freon and we had was Mavec. So then they called the tech and he came right out. He did a very good job and was very efficient. Also, both times that he has been out here has been within two or three hours. Everything has been working very well since. It was 85 degrees and then the next day, it was 90. So this repair was wonderful. Overall, I like American Home Shield because I've never had to really wait for anything.

The AC motor was heating and I called American Home Shield. Somebody texted me a time that the contractor was gonna come out. The technician fixed it and now, it’s working fine. I also did a claim with the electrical. All the outlets were falling out of the wall when we moved in. So, the guy put them all back in for us. The fuse box cover wasn’t on so he put the fuse box cover on for us too. There was a breaker as well that was messed up and he fixed that. Thank God I have a home warranty.

I have used the service where I had to get my air conditioning fan and washing machine fixed, and in both time, I had no problems. Submitting claims with Home Shield online makes everything very quick and easy. Air Pro was professional and helpful. They did my claim very quickly. Everything was good.

I went online and told American Home Shield that my dryer was broke. Somebody contacted me that same day. The tech who came was really good. He ordered the parts right away and they were within a reasonable time. Since the repair, the dryer has been fine. It's always been a good experience with American Home Shield.

We were very satisfied with American Home Shield. We normally call in our claims to them and recently, they sent out Grady's Air Conditioning and Heating Services. The technician was very professional and very personable. It was like he was trying to make sure everybody felt comfortable and he had his mask on as well the whole time. He explained everything that he was going to do or have to do and the areas that he would have to go in. He was very helpful and we liked the service. Since then, the AC has been running great.

The fridge door went out of balance and needed to be adjusted and fixed. Sears came out within four days and they fixed the issue. They were very good and everything's working. I've had American Home Shield for more than 15 years and I like them very much. The claims process online is very easy but it doesn't take all the information. You just submit the request and then a rep has to call you back with everything else and schedule it. It would have been really good if it can be done end-to-end and the necessary information provided so you don't have to get separate calls. Other than that, I like the service. But I'm switching this year to another provider because they increased prices substantially over the last three years. I'm going with Choice because they have better prices.

We saw that there was water accumulating on the concrete floor inside the utility closet where the water heater, the air conditioner, and the heater are. Smart Choice Heating and Cooling came out and checked it out. They said it was not leaking. It was just from the evaporation process so we would see water collecting and going down the drain on the floor. They were very professional and knowledgeable.

Van Allen Plumbing came out because the toilet wouldn't flush. They replaced the guts on the inside of the toilet and replaced a piece at the bottom of the toilet. They were courteous, professional and on time. The repair went well. I was very satisfied. American Home Shield has been very responsive and they send somebody out as soon as they say they would.

We had a small leak in our ceiling so American Home Shield sent a plumber out. He cut a hole into the ceiling and diagnosed the problem which was something very stupid that the prior owners neglected. He went up and fixed it but that left a hole in the ceiling. The plumber told me that American Home Shield would cover a 1x1 hole in the ceiling such as the one that he cut in the ceiling so they would send out a second contractor to fix it. That was great because I had no idea they cover that. I thought I was gonna have to go out of pocket to fix the ceiling.

We’ve kinda had American Home Shield forever. Some of their vendors are fantastic, but others, not so much. A Wisdom Electric and Island Heating and Air are great. I had a plumber years ago that I kicked out of my house. He was so bad and it resulted in us having to replace hardwood floors in our kitchen because he overflowed my sink. I also have a problem with the fact that when you have to replace something, they don't replace it of equal quality. They will only give you builder standard which maybe works for some houses but it doesn't work in mine.

We got the policy from American Home Shield in May and everything went well. When I contacted them, they got right on it. Because of the pandemic, it’s sometimes hard to get the parts but it wasn’t a big problem. The technician was very good and I would recommend him. I’ve had a home warranty before on another home and the same thing was covered but AHS is a little steep in the monthly price compared to what I’m used to paying. But you got to get what you got to get.

American Home Shield's contractor from Cote's Mechanical came and looked at my air conditioner. Everything has been normal since they came out. One time though, they charged us twice for something that wasn't our fault. The first time their tech came out, he did something wrong and it caused the washer he repaired not to work 30 days later. When AHS finally figured out that the issue was from the first visit, we got charged twice. Still, I've never had a problem with AHS getting somebody out to my location.

The heat in the basement does not work. I have a boiler system and the boiler itself worked, but there was no heat in the basement. I filed a claim with Home Shield and everything went smooth. McCormick Mechanical sent someone out who gave a temporary fix because some parts were needed. It turns out it was the motor that wasn't working and the hot water wasn't going through the small pipes because of that. Some electrical parts were needed to make the motor work and two weeks later, a guy came, replaced the electrical component, and made it all work. If people are in need of a service of this sort, American Home Shield would be a good place to go.

Action Repair Service came out for an AC unit and they replaced a part. It's working fine now. It was a good experience with American Home Shield. It was professional.

I was with HMS Home Warranty before and I hated them with a burning fuel with fire. They're horrible. Now I have AHS and for my first claim, they sent out MrQuickPick. Submitting the claim was easy and the tech was great. It took him about 45 minutes to change my locks. Then, he linked me with a professional position and I got a gig out of it. So, I’m going to get paid 150. It's like it paid for itself and doubled the price.

American Home Shield has been a nightmare. They called me and told me that the amount would be almost $700 because the plumber needed to turn off my main water valve. I explained to them that my main water valve has been turned off. They put it in for the plumber to call me back and come back out and see about getting the work done. That has not happened. My ceiling is leaking now, which I knew that would eventually. Now I have to look at trying to find a plumber on my own, which I can't understand why I'm paying American Home Shield if they're not assisting me. They never follow up in a timely manner and it's frustrating because they don't have a problem taking my money out of my account on time every month. It would be good if someone could get on top to find out where the plumber is and why my job hasn't been completed.

Lex’s Plumbing did a really good job. We had a pipe under the house break, and the service person went down and fixed it. He was in and out and got us back up and going. He was on time too. We've had American Home Shield for about eight years now with all the different properties we've had. We got it with the purchase and then we've always re-upped.

American Home Shield is good. They work fast, and they make sure they get the right people over to do the job, and I like that. It was a quick experience too. It didn’t take a week for them to send somebody over, like the last person I had, so it went well. It was for my garbage disposal and the claims submission process was wonderful.

American Home Shield is a reputable company. The contractors that they've sent out have been good and AHS covered most items. There was a time that I had an issue with my garage and they didn't cover everything. But they still covered a portion of it. A recent claim I had was for the toilet in my daughter's bathroom. At first, I wasn't sure if it was covered but I was able to speak to someone in their customer service department and he was able to help me with it. It went great.

AHS had a $75 special about a routine maintenance call on the heater and I availed of that. They've done an awesome job for me and I've never had difficulties submitting a claim with them. A couple of years ago, they put a new hot water tank in for me. They also came out for my air conditioner and did the condenser on the outside. The only thing is, I'm not tech savvy with the online thing where you can put in the request online. That's why I like to call and I normally call them to request a service.

My refrigerator in Armona needed to be serviced. I filed a claim with AHS and had a really good experience. It was easy and they did everything very quickly. The tech who came out was very knowledgeable and he figured out what was really wrong with my refrigerator really quickly. Then he ordered the parts and it was very fast. Since the service, the refrigerator has been doing really good and I don't have problems so far. All in all, I like American Home Shield. They're doing pretty good with everything and I am happy with the customer service as well as the service they rendered with my contract.

My air conditioner and my heater weren't working correctly. The heat wasn't coming on. The air would come on and then it would stop, like no connection with the thermostat at all. The technician guy was Jim and he was very nice and very professional. He assured me that it would run. When they came out at first, they put a transformer in and it worked for an hour and a half but it went off. Jim came right back. He put a new thermostat in and regulate it because with the old thermostat, when you turn the heat on, the air conditioning would come on. So he fixed that with the new thermostat. Now everything is working fine because it's starting to become cold, so I’m satisfied.

American Home Shield is very good and I'm very satisfied. They're very reliable. I never have an issue when I have a problem with any of my appliances. The most recent claim was for my dryer and the process was easy. Since the parts were no longer available, I had to purchase a new dryer. I submitted a claim for reimbursement and I had to submit my receipts and warranty for one year.

We had a leaky sink. A faucet was dripping. We had a drain in the sink in our kitchen that was also leaking and we had a toilet that was running constantly. We called for a plumber through American Home Shield's service and he came and took care of all of it. He was great. He was really pleasant and knowledgeable. He was not here very long considering we had three items. He was perfect. If I had another claim outside of it, I would call him again. I've been happy with American Home Shield's service so far. We appreciate them. We're thrilled.

AC Rescue came out for the AC unit. It wasn't maintaining the temperature in the house. I have two units. The upstairs was doing fine but the downstairs unit was not doing well. They did say that it was dirty but it was cleaned off. They had done something and got air in my line. Then it wasn't cooling off and it was blowing the breaker. So they had to come out three or four times before they got it resolved. They had to completely evacuate the system, refill it and work on it. Now the AC is working fine. I wasn't happy with it being four times out, but it is what it is. I also got a letter from Frontdoor, which I think is American Home Shield, saying that they won't service the unit until we get the issues resolved. But they had done something to that unit to cause it not to work which is why they came back so many times.

Submitting my claim for a washing machine went okay, but there could have been a lot more improvement. I have been with Home Shield for many years but I would have to think again about going back to them. But the technician that came out would make me wanna use Home Shield forever. He was excellent.

I had Qualified Service Systems come out to check out my HVAC system. It was running a lot, and I wanted to make sure to get it checked up because it's been over a year since we've maintained it. I also wanted to find out if there's any real problem with it as to why it kept running. I went online to the American Home Shield website and requested a maintenance, I paid my deductible of $100, and then they set up an appointment. I got a call from the company that was coming out to service it. It was very easy. The contractor was very efficient, really good, and took care of whatever I needed. He didn't create a mess and he was very helpful. I really appreciated what he did.

Majestic Custom Heating recently came out for a preseason check. I submitted this claim online and they scheduled it on the same day for the next day, which didn't work for me. So, we rescheduled for the day after that. When the techs came out, they knew what to do and they were very quick and thorough. It was a great experience. Initially, I was kind of expecting a slow response from AHS and I figured I might hear back in a couple days, but it was just instant. The process was really fast, streamlined, and a lot more efficient than I thought it would be.

The fan motor died on the refrigerator and I made a phone call to American Home Shield. They contacted the company and told me when to expect a call. They also gave me instructions if they didn’t call by a certain time. But the contractor did and set up the appointment. The technician was professional and knew what he was doing. He was very competent and solved the problem right away. I like that AHS was able to accommodate me without having to pay anything extra, once I paid the $100. So that was a nice blessing and that was good.

Our ice machine wasn't working and it turned out it was shot. I submitted the claim to American Home Shield and I just had to log in and select what type of system needed servicing. Once it came under appliances and it said refrigerator, it asked which part of the refrigerator. I put it in there and clicked submit. It was simple.

I had an AC issue and submitting a claim to American Home Shield went smoothly. The tech was very professional and friendly. He got the job done in a timely manner. My AC has been working great since then.

I had really bad water pressure, so the contractor came out and checked the faucet and found that there was dirt in the line because the city had turned the water off and back on which caused it. There were two faucets, and with the second one, they had to come back and look at again. They corrected the problem. American Home Shield is good.

American Home Shield's customer service team is very professional. They get us to the right people. We were having an issue with our pool pump and Parrothead Pools came out. They were on time but they really didn't do anything. When they got here, the pool pump was working. The guy replaced a ring that was leaking but there was nothing else that he said he could do. Come to find out when we had Leslie's Pool come out to replace the sand for us, the pool pump itself was going out so we had to buy a brand new one. It should have been covered under American Home Shield but we didn't wait on them 'cause the whole pool went green. For the first claim, when the contractor came out to do the locks, that was fine. But for the pool pump guy, if American Home Shield had somebody that was more experienced and knew different pool pumps, that would have been more beneficial.

When I was with American Home Shield last year, the air conditioner went out and then the man came and took all of it out. He then said that they'll fix it, but it needed 11 pounds of Freon at $90 a pound. I was disgusted and I was pissed ‘cause I felt like the contractor drained it out. My thing is, at least, it was getting cold. He drained all the stuff out so then I'm stuck with having to buy another air condition ‘cause American Home Shield wasn't gonna buy me one. They told me, “It could be fixed but you have to buy the Freon.” There are a lot of things in the contract that I don't particularly care for, and that's one of them.

I've gone around Home Shield where it's not even worth it. For instance, when a hot water heater goes out, they wanna bring everything up to code, which I didn't have to. The house was built in ‘91 so it works out to where I'd be paying more money to go through Home Shield than to just have things replaced and have somebody put them in. I’m about to cancel Home Shield because I'm moving and closing on the house.

Another tech came to do my appliances as we also called on AHS for a refrigerator issue. This was the fourth time we asked for our refrigerator to be fixed. The tech said that prior to this instance, they didn't take the back panel of my unit off. He did that and cleaned it all up.

We called American Home Shield for the sump pump and requested the fix from a local plumbing company. They reached us within 36 hours and then they came to my house and fixed it. We also added a plumbing pipe that was leaking. The customer representative in American Home Shield added it and fixed everything to properly at this moment. They did a pretty good job. I've been satisfied. The plumbing company contacted us and we also called them to make sure what day or time that they were gonna come to my house. They were more proactive in making arrangement compared to the other company that we had when we first request the other plumbing job. With the other company, they reached out to us one or two days later. But this time, they made it earlier time than the last time service. So things are getting better.

My experience with Home Shield has been wonderful. I signed up with them in July. They told me it would take a month for the warranty to be active. And then, it was active on August 7th. That was quick. I have submitted claims by phone and online and doing it was very easy. And then, I always get updates when the technician comes out. The technicians also place a call to let me know what time they will be there, and they're always on time. Recently, DMV Pro's tech fixed the issue. It was wonderful. Everything is running well. Home Shield is a great service.

I'm glad I have American Home Shield. It's great and I'm pleased. You could do claims either online or by phone. I did it online the last time, and it made it easy. They immediately gave me a number to the person who could help me. I called and made an appointment with them to come out. The part sometimes take a while. You can't expect them all to keep parts on their truck, the exact part you're gonna need. During COVID, my last thing was the microwave and it took about a week and a half and I thought that was quick. I was happy with that.

The service guy from SD Plumbing Services came out and helped me diagnose the problem really quickly. I felt like a moron because it wasn't really a bad problem. It was just a simple fix. I was washing dishes, and I had the dishwasher and laundry on, and my pressure slowed down in the kitchen faucet where it was dribbling out. That's one of the newer faucets. It turned out it was just a clogged filter. So, it was quick and easy to fix. The guy was very friendly and professional. With today's world, he wore his mask the whole time and even put booties on to come in.

ARSD was phenomenal from the beginning to end. Dave was our tech and he was great. They had to replace the whole air conditioning system. We're in the middle of COVID so we needed to be patient. He was patient too because he couldn't get the unit in. We waited and waited and waited. I went the whole summer without AC. When it did come in, we scheduled the installation. He scheduled it around my schedule. Dave is an amazing guy.

I was having a problem with the tub drain and the guy that came out was great. He took care of it. It was pretty simple. AHS is doing a good job. Their contractors are definitely more professional than some of the other warranty companies.

I started this particular policy with American Home Shield in March of 2012 but I had them at my previous property quite a few years prior to that. I've always had them. I used to call in to submit a claim and then, I tried it online and it was great. I was originally calling to set this stuff up at the beginning until I started going online but they've always been very helpful. South Valley Appliance came out and there was also a plumber who came out. The technicians were nice and got the job done. They didn’t mess around nor engage in a bunch of small talk. It was perfect. They had their masks on unless they asked for permission and they kept their distance. They were very careful with everything. I am a loan officer and I refer my customers to AHS. The experience has been very good so far.

I submitted the claim online for a bathroom leak and the contractor was great. But American Home Shield is not a good home warranty company. Waiting on the phone for an hour to an hour and a half is ridiculous and having to do that every time you need to speak to a customer service agent. I also don't agree with every single thing has to be another claim, another claim, another claim, so another payment, another payment, another payment. For example, the toilet was clogged up and also the shower. In order for them to look at the shower also, it would be another $125 payment with the toilet. But it was the same pipe. There shouldn't have had to be two payments of $125.

American Home Shield has to be careful with who they have a contract with. I've dealt with them before and I'm disappointed that they've had contracts with the wrong companies. This has been happening for the last three years too. My brand new refrigerator would just shut off when it was plugged in, so the outlet kept popping. It wasn't working and the previous company that was sent replaced my grid. It was a 15 and they changed it to a 20, but the grid was a used one. Right when the technician would leave, the same issue happened, but he wouldn't wait and test it. He just left. He fixed it, said it was done, and left. That never happened before.

I'd been moved in for about a year but I wanted to get the locks rekeyed. Ed's Lock & Key came out and they were really good. The guy was very friendly and very professional. Someone also came out and looked at my air conditioning which is a smaller wall unit type of thing. I hadn't used it much since I moved in and when I did, I realized that the air didn't get cooler. That's still in progress but it's moving forward well. There's some part in the outdoor unit that was broken. They're replacing that part and also filling it up with more freon. Right now, they're waiting for the part to come in. So far, my experience has been really great. I really appreciated the services that I've gotten from American Home Shield.

When guests had come over to my house and they leaned back on the tank when they used the toilet, the seal on the bolts that secure the tank to the back of the toilet was broken and it was leaking from around there. So, the techs came out and replaced all the works inside the toilet, including the rubber washers around the bolts. They got it to stop leaking, but they're expected to come back tomorrow because when they replaced the things in the toilet, it's been running continuously every few minutes to refill the tank because it's leaking through the tank into the bowl. It's like the flapper doesn't seal well when it flushes and they're going to have to fix that.

American Home Shield had a $75 special on the heat service checkup. It came in the email and I signed up ‘cause that was what I wanted. Climate Masters called me and we made a date. Then their guy came out and checked it out. He's great and very helpful. He came out in the fall and charged my AC unit. He’s a very nice person. I was very satisfied with the service. It was quicker than some of the calls have been. It all depends on what service person you get. But Climate Masters was very timely.

When I bought the house, I was given a year with Home Shield as part of the signing agreement and I kept up with it. I'd rather have this than pay for full-on charges. I made a plumbing claim on a Thursday night and the contractor called me on Friday afternoon. I got an appointment that following Monday. It was fairly quick for being over the weekend timeframe. J&M, the contractor, was earlier than expected so it was nice. It fit well with the schedule. Also, the tech was in and out and everything was fixed.

The apartment was leaking water on two floors below. So it was that emergency, but the guy who came out that Friday was still not trying to attack it. The neighbors were scared and they were checking into a hotel. So our experience was a little bit rough. Then, as we called them today, it would still gonna be till Tuesday before they could come in.

We had a broken spring in our garage door. I was told that, evidently, the title company didn't pay the right amount of money. So first, I had to pay an additional $10. Then I found out that the warranty that they bought didn't include my spring, so I had to pay an additional $50. Then I had to pay another $100 to get my spring fixed. Then when I did call Ward’s Garage Door, I did get them out the next day, but originally I was told it would be Monday, which was not satisfactory when I can't get out of my garage.

I was very satisfied with the service. It wasn't perfect but it was good. The request somehow got lost between American Home Shield and Sub Zero so it took a little while. It probably was 10 days. Finally, I called them because I didn't hear from Sub Zero. Apparently, they had some of their request things kind of lost over there. Sub Zero responded right away, though, once I called them. The guy was awesome. He went right to the problem. The capacitor completely blew out and he showed it to me. He got the AC unit fixed within probably an hour. It was outstanding. I'd been with American Home Shield before and they didn't have a very good thing. I came back because I got an older house. It's 16, 17 years old and things are not gonna last because like us, things start to break down. So far, everything's been really good.

I filed a claim with AHS and we placed a call online because the hold time was so long. I spoke with somebody who took my information and placed the call. Royal Flush was sent out and their tech was clean, professional, and polite. He was persistent that he was gonna get the problem fixed and he did. He found the problem in about five minutes and fixed it in five more. If you're looking for somebody to help you fix problems on your home without spending a lot of money, AHS will help you.

Mandolin was my assigned contractor for a claim. They do HVAC, plumbing, and electrical. They came out for my water pressure. I had another plumber come out before and got underneath the house. I was told that I didn't have a pressure thing underneath my house. Mandolin, on the other hand, took the time to find everything. They came back twice and there were no complaints. They're very friendly and professional. These are the kind of people you want to be your friend because you sit and talk to them.

My garage door was acting up. In the summer, it would bounce and in the winter when I hit it, it would go all the way down and then start going back up by itself. The technicians American Home Shield sent from Garage Doors & More were very professional. They replaced the motor and track and did some minor adjustments to the door. My was too heavy and it wasn't being supported by the spring enough. Having them was a really pleasurable experience. I called this claim in on a Friday and by Monday morning Garage Doors & More was at my place and got the job done in no time at all.

The process on submitting the claim for our air condition was okay and that experience was good because I told American Home Shield that I wanted Hospitality Heating and Air. AHS was trying to give me the same people that always come and never do the right job, so I called and told them I wanted Hospitality. They are the preferred one that I would always choose because they come out and they get the job done. They're very courteous and prompt as well. Those other HVAC people that I dealt with, I don't know where AHS took them from.

American Home Shield has been very good on anything I've called on. If it doesn't apply, they'll tell me. When we moved, I had them redo the locks on the door. Then with my recent claim, I have a built-in dishwasher and it was broken, so it would just fall out. They sent Optimum Appliance. I have Viking appliances and they said with those, it either works or it doesn't. They were pretty simplistic and knowledgeable. My oven didn't work for a little while, and the guy came out and fixed that. AHS is always very responsive. When they say that you're going to get a callback, you get a callback. I've never had any problems with them in the small things that I've used them for. I would absolutely recommend them.

Water was leaking out of a pipe in my garbage disposal. I submitted a claim online to American Home Shield and their system told me I would be contacted in 24 hours. Prestige Plumbing, one of their contractors, came and the tech from there said that the leak was not because of my garbage disposal. Rather, he said I had something clogged in the system. He replaced part of my pipe and provided great service.

We had issues with our dryer making a loud squeaking noise and the technician who came out was able to repair it. Now, it’s running great. If we have anything else go out, we'll definitely not hesitate to put another claim in to American Home Shield if need be. It was a smooth process and the subcontractor who came out and fixed it was very nice and professional. So, it was a good experience. AHS is a friendly service and they were able to provide a solution to a problem.

I made a call on September 6 for the oven. The technician was here. He said that there was something wrong with the control board, which needed to be replaced. Then he said it was no longer available so he was not able to fix it. American Home Shield offered me $300 for the control board. How could I fix it if they were not able to do so or find the control board? When I bought this policy, they promised me that if something went wrong, they would either fix it or replace it. The cheapest one from Home Depot cost 1300 and they only offered me $300 for the board. This has never been resolved.

Our recent claim with American Home Shield went fine. We were having issues with the AC and I called them about it. I told them that my mom was ill. So, they made sure that it got taken care of in a timely fashion, and we didn't have to wait a couple of days. The person from Total Air that they sent out was very informative and did the job nicely. He was very polite and he explained to us what he was doing. I appreciate American Home Shield's service and I would recommend them to anyone. I know that if anything else comes up, I can depend on them to do the job.

I couldn't get the garage door to go up and down. KTM Door Control came and fixed it in about 40 minutes. It works now. AHS has been okay but the only thing is that I had a sink problem and they wouldn't fix it. The sink was cracked and they said that doesn't come into the contract.

I had two claims submitted with American Home Shield. It was something on my air conditioner and the other was my stove. I went online and scheduled an appointment. Both of the contractors were excellent. The air conditioner guy did what he had to do. We talked for a while while he was waiting for it to thaw out. When it was over with, he put a little Freon in there and it's been working fine ever since. With the stove, the guy came out. He looked at it and took some information and sent off for a part. Later, it came in and started working fine.

I go online to submit claims to American Home Shield and their website is convenient. I get notice before their contractors come and I know who is assigned to my case. So far, I've only had a problem with one of their contractors. I didn't like that contractor because the tech just looked at my unit and said nothing was wrong. I asked for a second opinion and AHS sent someone out who got the job done. Other than that, everything has been fine.

We called in for the claim and the customer service representative was excellent. The young man that came in did his job. We had a bit of a leak in the waterline and he fixed it very nicely. We've had no problems because the job was done properly. I'm a retired real estate broker and over the years with real estate, I've had very good experiences with American Home Shield. I always recommended them to our customers. This is the first time I'm able to use it and it's very good. The only negative, I should have done it earlier.

We had American Home Shield back in 2014 when we purchased our house. That was a year, then went with somebody else, and that was how I knew about the subpar experience from a couple of different other places. We purchased this house last summer and it came with the home. We were reminded about how good they are. And so, I renewed for another year ‘cause I'm very pleased with how fast they get out and how knowledgeable their people are.

The machine was not completing the cycle. It started in minute 40 then at minute 37, it went down to minute 18. Then a TE code appeared on the screen of the machine. I used the app first to set up the request and I was provided with a contact. I was told that some contractor was gonna get in contact with me. But that contractor never called me back or never got in contact with me. I called a number that was provided on the email and I couldn't get a response. Five or six days later, I called back to Home Shield and explained the problem. They put me in contact with the Sears contractor. The guy was here on time, went straight to the issue, fixed the problem, and the equipment has been working very well since then. So far, American Home Shield has been great.

The most recent claim I filed with American Home Shield was for a garbage disposal. Everything went smoothly and the contractors did an exceptional job. Everything’s been really good since the repair. It was a pleasant experience, professional and very knowledgeable to get the job done.

It was pretty easy to send in the claim and the tech that came out was good. He fixed the issue. Our experience with AHS has been great. Overall, we've been satisfied.

I submitted claims to American Home Shield for the toilets and the hot water heater. It was fairly easy. I just did it and waited. The contractor was good and since the repair, both have been working pristinely. I’m very satisfied.

The power kept going off in my son's room. It kept tripping the breaker and we couldn't get it to stay on. The claims submission was easy. Electrical Service Professionals came out the first time and they did a great job. They thought they had found what was wrong, but then it kept happening again. So they came back out two days later and found the root of the problem. They were very professional. Overall, I've always had a good experience with American Home Shield so I recommend them.

I had a leaky pipe coming in from the main water source. I submitted the claim on the website then somebody called me to schedule an appointment and let me know what time range. It went well. Home Shield then sent somebody out, he went through what he was doing with me, and he was in and out quickly. I felt very good because I was concerned when I saw where the leak was coming from. But then the tech told me he did pretty much the same thing on the last job he was on. He said it was fairly easy. He had all the materials with him to do it right there. And then, he walked me through what he was doing, we made sure that the pressure matched what it was before he turned the water off. And he showed me, “This is the new piece that's in and this is kinda what to expect.” Everything has been working very well.

I filed a claim for the furnace then I followed up with a leak. Whoever spoke to me at the time told me how it worked and the individuals that I spoke with responded appropriately. Their appearance was good when they came to the door. They were reasonable. They had the appropriate level of pleasantness and they maintained the right boundaries. They were great. The plumber told me that he could see what the problem was and that he was gonna try to fix it at the level that it was. He could see where the water was coming. He repaired that, and so far, we've been okay. He did say if it comes back, the next step would be to go through the bedroom. So far, American Home Shield has been good. The response was timely. I also had a good experience before I signed up. I had worked with a lady and she saw me coming out of Walmart one day. I was talking about a problem that I was having with my furnace. She told me get hooked up with American Home Shield and I did.

It was flooding around my toilet. I went to American Home Shield's website to file a claim. The website was really helpful. I liked it better than calling because you don’t have to wait. When you submit a claim, they tell you who the contractor is and they’ll be in touch with you. The tech from Flowright Plumbing who came out for the toilet was very knowledgeable. I didn't understand what was happening, and he was educating me on what we should do, and next time, and was able to replace what needed to be replaced. He was really good. Everything's been fixed. Working with American Home Shield has been very helpful. I’ll be sent out really good providers working through them.

I had a claim to American Home Shield on our icemaker in the refrigerator, and it turned out the tech needed to just replace it. It wasn't fixable. Then the tech took a look at our dryer vent and gave some advice on that. It wasn't something he could fix or replace. We need to do a structural fix. Whoever built this house put the vent in that isn't big enough. So, we need to get that widened. But the tech from AHS was great. We've had him a couple of times come out for different issues. We also had a claim on the dishwasher, and the same guy came as well. He was very helpful then, too. He is very nice and knowledgeable.

The AC unit stopped cooling. I sent in the claim and the only issue was that the contractor didn't show up the day that we expected them to, which based on the summertime in Texas, it's not unusual for them to have to go out one day. So that was really not a big deal, but we did go one day without cooling. But when the tech got here, it was in five minutes that he realized it was the condenser. He had the part on the truck, he fixed it, and left. So it was excellent.

I've had some good contractors and I've had some bad contractors. They've all shown up clean, presentable, and in a timely manner. They all have texted or called me before they showed up, but I have had some bad experiences with the techs not knowing their business. I put feedback on the ones that have done a good job and I've done feedback on the ones that haven't to American Home Shield. I say, "Hey, I don't want these contractors or this company coming out again because they've done a bad job." I've also said, "Hey, these contractors, they know their stuff. They're on top of it. I want to use them from now on."

I called American Home Shield to submit a claim for the regular maintenance on the heater and everything is running the same with the upkeep. I had my garbage disposal replaced a couple of months back and it was done in a couple of days. With AHS, you may save some money in the long run.

Our refrigerator wasn't cooling properly. The ice maker and cold water dispenser weren't working. I called Home Shield and their contractor Aabco Sales & Service came to diagnose my problem. They did not have the parts then but they ordered them. They back out the next week after getting the parts from the East Coast. They quickly fixed my fridge and it has been working wonderfully since then. Having AHS has given me peace of mind.

Submitting claims with AHS is easy but some of the people that they're using are hard to understand sometimes because you can tell English isn't their first language. Sometimes it seems like they're giving you a script and not necessarily listening to the concern that you have. The turnaround time when the techs come out is reasonable depending on what it is. If it's a stoppage, like plumbing, it might be quicker than the AC or water heater. But in terms of them being responsive and getting someone out, that's fine. What usually takes the longest is the approval if you need to get a part or a replacement of some sort.

Recently, our sump pump wasn't working at all. The technician was sent out and he did really well. He went right down, checked everything out, tried to get it to work, and replaced it. The sump pump works great now. We've had other claims before with American Home Shield and we never had a problem.

The tech did a great job in diagnosing the problem with the dishwasher. But he couldn't repair it, which was fine. He said it needed to be replaced and that he doesn't do that. But he was very good and very professional. American Home Shield was great in getting the appliance all squared away for replacement. I'm waiting for it to get installed today. American Home Shield always done a great job. Thanks a lot to their great customer service. They not only meet the customer's expectations, but actually exceed them. That's a good hallmark quality in business today if you're trying to find companies that provide that level of service.

The repair tech was really good. He showed me issues that he had identified. He even took a picture and showed me a snapshot of the picture where the circuit board had gone bad. The first day he came, he said that he was gonna go get the part. It was \on a Friday and he would be back the following Monday. He was back the following Monday and fixed it.

I had a plumbing issue and I had contact with the contractor and he resolved the issue. My plumbing issue was in the toilet which then affected my kitchen. So, I had to clear that one before I could do the other. Then, if the contractor has completed it and it came up again, I had to wait until that one was done and then add the kitchen. I still gotta do that. You shouldn’t have to submit another call if it's almost the same issue. I also had an air conditioning issue and that was taken care of. The contractor did well. I've been with American Home Shield for quite some time already so I'm happy with them. Even when I had to stay out-of-town, it was easier to access. Somebody took care of my home and something broke. AHS was able to deal with the person that was in the home, which is good.

We had a leak in our bathroom. It was easy to file a claim on AHS's website. It's straightforward and quick. The contractors that came were very professional. With the pandemic going on, they came in with their masks. They were very thorough. They talked about what they were doing and how they were going to fix it, and they were also very quick with their service. The repair has been really good. We haven't had any leaks since then so far. We've been using it as normal. Every experience I've had with American Home Shield has been really great so far. They've just been very easy to work with and very quick. Every single time I have an issue, we usually get a phone call within the next day or two.

Submitting a claim online was easy. AHS was very timely and professional. Blue Ridge Mountain came out and got the job done. Since they left, I haven't had any problems with the toilet running or making noises.

My wife put the request in with American Home Shield for four items. When the contractor came, he said, "What's to be done?" I said, "I think it's this, this and this." I did not tell him about the toilet. So he got done. Two of them were very simple. Fixed the water heater then he left. I called back. The rep was like, "Why didn't you get the toilet fixed?" I said, "I didn't know it was on there." They said, "I see it here on the work order. He should have asked." I said "Yeah. He's a real nice guy. I don't want to give him any trouble."

My air conditioner was leaking. I put in the claim to American Home Shield via the website in the evening or at night time and the contractor didn't come out the following day. They came out the day after that. But the guy who came was good, cool, very educational and thorough. It was a good experience. Since the repair, everything's working great. I've been in the house for seven years and AHS is very responsive. Everything's been done extremely well and I'm enjoying it. I like AHS and I'm glad that I have them. It's a peace of mind.

American Home Shield is a good plan. There’s no reason not to endorse them. We were in the process of selling a place in Pennsylvania and buying one in Mississippi, and I wanted peace of mind for my wife if I had to be at the other property and she had somebody that she could call in case of a failure of some kind. Recently, TNT Garage Doors came out for an electrical issue and they were very nice people to work with. They sent me a text once I got off the internet and filed the claim. The motor on the garage door unit quit and they determined that it would be more economical to replace the whole thing than to try and repair parts. They seemed to know what they were doing.

I called in today and it took quite a while so I hung up and then I called back afterward. I gave my number and it took a while for American Home Shield to call back. Other than that, it isn't bad. We had a hot water heater issue and the contractor, Express Plumbing, that they sent out replaced it.

I filed a claim for the sink with Home Shield online and the claims process went pretty smooth. I was at work when I got the information from my wife that the sink was not working and I logged in. Within three minutes after I sent my request, somebody called me and scheduled an appointment. It was very flexible as far as scheduling.

The sump pump in our basement went out so we couldn't flush the toilet. We couldn't use the bathroom at all. We called American Home Shield and it was a nightmare as far as trying to get somebody out here. My husband called it in and when he called back, they said that the claim had been closed. He said it hasn't been closed so they had to reopen another one. That was on a Thursday morning and we had to wait until Friday night for a guy to come out. Sump pumps were not his specialty and he said he couldn’t fix it and we needed a part. He needed to call the warranty company. They came back a week later to replace it. So, we were a whole week without a bathroom. Our contractor was working on our other bathroom and he put in a toilet so at least we could go to the bathroom. I had to go to my mother’s to shower. We didn't have anything because it decided to go out at the same time that we were having our other bathroom renovated.

The claim submission with American Home Shield online is a no-brainer. But if you wanna get some clarification, then it becomes a little bit more difficult. Usually the hold time is just a couple of minutes and then they ask you for your phone number and they'll call you back. Of the few times I used it, I got a call back all but once. The one time I didn't get a call back, they told me it was an hour and 20 minutes or so wait. So, they must have really been backed up. With regards to the replacement of a piece of equipment, I was on hold for an hour and a half until I got picked up by the department that would provide the replacement equipment, which was really not very pleasurable. They don’t have the same on customer service ability on that line. But in general, what American. Home Shield has done for me far exceeds my expectations.

American Home Shield got me scheduled really fast once I submitted the claim. They had contractors come out and they fixed my oven and my dryer. It was really good. The contractors were very professional. Everything is working as normal and now I can use my oven and my dryer. American Home Shield did excellent work and I would recommend my friend and family to get it.

Leak Seekers Plumbing did good. They were very prompt and professional. The flushing mechanism on the toilet was not working. I was having to take the lid off the toilet and manually flush the toilet from the inside and they replaced that. They fixed it and we were very happy with them. We had had a previous call with that same toilet a few weeks prior and Rapp's Heating, Air & Plumbing came. There was a clog in the toilet. The flushing mechanism was working but nothing was moving. It took them a very long time to get there and then when they came, the plumber said it was working. I called back because my mom is there all the time and I had asked for a 30-minute heads up so that my husband could get home and they did not do that.

I had to have my fan replaced on my outdoor AC unit. The technician came and I explained to him what was going on. He went and looked at it, fixed it, gave me my receipt and took off. Since then, the AC has been working great. American Home Shield has good customer service and good results.

I love American Home Shield and I love who they referred out so far. Everything's been pretty good with them. The guy they sent out, Shane, was awesome. He was efficient. They were very timely, good with communication if they were gonna be late and informative on us working the furnace and different things.

I called up and it goes just like Home Shield said it would - pay your 75 bucks, then they would send somebody out. You call Home Shield up or you go to their website and you tell them what you need done and then they take care of it. And they do all the back work. The biggest issue was me because my schedule kept changing and I had to keep trying to push them back so I could be there when the AC guy was there. So, I was the more difficult thing out of all that than any of the service.

We been with this company more that 6 or 7 yr. We start having problem with air conditioning unit since June, they had sent 3 companies they can fix it and they don't want to replace the unit and their contract said that if they can fix it they need to replace it, but they just want to keep putting patches and no do anything. We been more than 2 week without air condoning in a temp over a 100 °F. You think that they can be a false advertisement and sell it to people.

My oven was not working. I called them Home Shield and had excellent customer service. They were very helpful and kind. The contractor that was sent out was very nice but he couldn't fix the oven. There was no way he could do that because my oven was old already. I'm waiting for a second person to come again. It took a while because the second company Home Shield recommended never called me back and I contacted them three times. Now, Home Shield is sending me another company and they're gonna be coming this Thursday. This is my second claim. I had my first claim last year and that one was excellent. I'm happy with Home Shield and I highly recommend them.

We had a great run with AHS for many years, even referring others to them for their own home warranties. Unfortunately, this ended 3 weeks ago (9/2020). We had a service call for our dishwasher. A tech was sent who evaluated the repair and ordered the parts. He returned a couple of weeks later with the parts and completed the service repair without one part that was still back ordered. Before leaving, the tech told my husband that we should request a repairman trained in repairing General Electric products. We ran the dishwasher and the leak was worse than what we started with. My husband spoke to a representative regarding the issue and she stated that all tech are trained on all products. This is not true according to the tech that we had. My husband then said we should not be required to pay for a service call that was unsuccessful, and she disconnected the call. We have moved on to a service we have confidence in. I advise that you do the same.

They are useless and hopeless customer service. Takes at least 1-hour to reach agent, call center is in Philippines, hard to communicate. They rarely transfer to US call center. Because of this experience, most of their vendors are inefficient (or looking for new business). Vendors come and fix partially, then AHS authorize only to fix temporarily (not to replace anything). Problem keeps repeating, they make money on contract fee and service fee, it's vicious circle. Over the period of time their service degraded so much, stay away from this company at any cost, deserves -negative stars.

My refrigerator was getting hot and it was making a loud noise. I called American Home Shield and they referred me to a repair service place. I then read the reviews for the service place, and they were bad. I called to see if I could get another repair place, and they told me no. I cancelled it, but then I decided that I didn't have another option, so I called American Home Shield back and they put the call order again. The repair place then came and they diagnosed the problem. The guy said I needed a new fan and unfortunately, because it was an older refrigerator, he had to order another part. He called me when it was in. He then came, put it in, and everything has been fine.

We've been Home Shield customers since 2006 and submitting the claim is very easy. The tech that came out for our air conditioner was sharp. He knows what he's doing. He figured out that the problem was a blower motor, which is not a common air conditioner repair. It's been running like a champ since the repair. We have three air conditioners in our home and they're in good shape because of American Home Shield. It's a great program. When something goes wrong, they fix it. Also, American Home Shield covered us with our pool. We recommend it to anybody. American Home Shield is reliable, accessible and dependable.

My dryer all of a sudden started screeching very loudly anytime we had it on. My daughter's bedroom is right next to the laundry room, so that was not good and we had to try to be creative about how we did laundry. I talked to the rep about it over the phone and I started to describe it. And right away, he said that he was 99% sure that based on the model and on what I was telling him, he knew what was wrong with it. Then, he came out and fixed it in about 20 minutes. It was awesome and now, the dryer is silent again. I'm super happy with my experience with AHS. Other than that, their internet interface was super easy to use and I have recommended them to my brother for his family because they were looking for a similar service. I also like having the peace of mind knowing that if something like that goes wrong, I don't have to go shopping for a new appliance necessarily and I can try this first.

I have two policies, one for my personal residence, and then another one for a rental property, a townhouse that I own. There are two air conditioning units at the townhouse that are covered by the home warranty and both of those units were experiencing coils in the air conditioning unit that dripped water onto the air filter. It was causing damage to the air filter and moisture in the air. I called American Home Shield and then they set up Myers Comfort Specialist of Birmingham to find out what the problem was. Myers called me and said, “Okay, here's when we're gonna come out.” They came out, serviced the units and everything went fine.

I'm kind of disappointed with my oven claim because they were saying they wanna send it out and that it would take six to eight weeks for that, so I'll be without an oven. So I'm still waiting to find out what's gonna happen with it. The contractor has been out and AHS said that he needs to come and take the part and send it in. But he hasn't came back out yet. I haven't heard anything. So I don't know what's going on at this point. But that's a long time to be without my oven, and it's the holiday time.

I've had Home Shield on my actual house I live in for 15 to 20 years. And then, I just had it on them home I rent to people since April. I knew to put it on there because I've had it on my own residence for so long. A lot of people like to speak to someone actual on the phone. But to me, it's better going to the app and doing it yourself. I called because I have a tenant in my home in Virginia and they had some leaks in the bathroom, toilet, and sink. Blue Ridge Mountain Plumbing came right in. They were running a bit behind but they let me know they were. When they got there, they stayed until the job was done, and I didn't get anything but positive results. The response I got from the tenant was they did an excellent job. Everything ran smoothly.

Two separate technicians had to come out and they were fine. They were friendly. They followed protocol with the masks. They had to replace a part on the AC and everything works great now. It was easy to submit the claim but the whole process was quite long. We were out of AC for four or five days. We live in South Texas. Luckily, it was cool during the mornings but it got up into the 90s in the afternoons.

I requested service for a water heater repair and the process was seamless. I live in the Houston metropolitan area, which is large, and there was an initial plumber assigned, but they were a group from the northwest side of town. I'm down on the southeast side. To drive along is about an hour and a half, so I preferred somebody that was a little more local. American Home Shield accommodated me nicely on that and I'd worked with them in the past. We were able to get a local provider from American Home Shield, and they turned out to be a spectacular, wonderful bunch of folks. They were very experienced, professional, engaging, and they knew what to do and how to do it. We got everything fixed perfectly well. The water heater is so old and they made it behave like it was new. It's got a few more years left in it, so I'm very pleased. If I need plumbing in the future, I will certainly be utilizing them again.

I've been with American Home Shield for a month and I only had to use them one time. I called in the claim and it was easy to do. The locksmith came out and he was good.

I called on the phone and they were polite and gave me all the information I needed. It went pretty smooth. The contractor came and asked me to show him the unit which I did. Apparently, it blew some type of fuse. He fixed it and it's working fine now. In fact, it's even better.

Submitting a claim with AHS has been easy. Recently, I called to submit one and the reps were good. I had some water coming out around my washing machine. The contractors came by and they fixed it. It wasn't a water line. It was this plastic piece that goes into the drain and there was a hole in that, and they patched that up. It's doing good. I haven't had any more leaks. My experiences with AHS were good for the most part, because even a couple of years ago, when the contractors had to come back a few times, they eventually got everything fixed.

Submitting the claim to American Home Shield was easy. I had a dishwasher and it was leaking at the bottom of the door, and Fidelity Appliances came out.

A piece had broken off the little sensor that determines whether or not the water is being drained or if it's backing up. It was causing my thermostat not to work, and therefore causing my system not to work. But the serviceman found it and fixed it. He was very good. I liked him. I've lived here about eight years and I've had American Home Shield the whole time. I'm satisfied with them.

On the initial visit of the technician from Service Plus Repairs, he changed out a part and when he finished, he turned on the dryer for about five minutes. We didn't smell anything. So, we were good. I was nervous using the dryer with the gas smell. So I haven't been using it. When my husband came home and we did the laundry, I could still smell the gas and he said that I have to call the contractor back. So, we did. They came back out today and has just left. He had me run the dryer for 30 minutes while he was coming and when he got here, he said he didn't smell gas outside and in the laundry room. I told him to stop the dryer and open the door. As soon as he did that, the gas hit him in his face. I said that it was the smell that I was smelling.

Central Jersey Heating And Cooling recently came in and fixed the heat. The tech has been to my house before and he was great. He knows the property and he knows the system so he fixed it very quickly. The claims submission process with AHS is great. It's when I have to call them that's an issue. I had a wall unit that had to be replaced and no one contacted me about it, whether that be AHS or the contractor. I had to call and follow up. That was back in August and I still have not seen that AC unit. Then, they said it's supposed to come in on Thursday. Also, a second issue came with a stove that I had. The vendor didn't fix my appliance even though I put the type of appliance in so I had to call because I didn't wanna be charged again for somebody who they thought they had sent out.

There are four switches and one of them was off. So, All Home Appliance Repair came out, brought out the entire switch circuit and replaced it. It's working. We just bought this home so we’ve had American Home Shield for 30 days but I had them before and it's always been good.

Within the last four months when we called to verify if something was covered, we were told it wasn't and we found out after the fact that it was. So, that was confusing because the American Home Shield agent didn't seem to understand what we were even asking for. We submitted a request and then someone came out after the fact and fixed it. We almost paid out of pocket to get a whole new whole house fan put in until we were persistent and kept following up with AHS about it. So, that was frustrating

I was dissatisfied with the previous company I was with. I requested some repairs and it seemed like it was a never ending process only to find out in the end that they didn't really fulfill the service that they promised. I went with American Home Shield and recently, Cooper Appliances came out to fix my broken icemaker and my refrigerator freezer. So far, it seems to be working fine. We haven't had any issues. It seems as though there is a slight issue with the ice still dropping not into the basket. But I'm trying to see if reorganizing that may have some effects on that before I even suggest that there's a problem.

Barfields Appliance came out for like a pulley system. It was really squeaky. The tech said he had to replace the pulley system. They did a great job. He came out. He assessed it. He said he didn't have the part on hand and he said that the process involved calling American Home Shield to make sure that they could order the part. He set me up so that it would work for like a week or so but he said it definitely needed to be fixed. He came back and fixed it when the part came in. It was great.

We put a request in for an AC unit that stopped working. The company came out and it was just a simple part replacement. The guy took care of it timely. He followed the protocols of today with everything going on. He had a mask, did his thing and kept distance. He was polite and professional. Everything was good from there. The AC is working as expected since. I would recommend American Home Shield so that others will protect themselves for any unexpected out of pocket expense above just paying for the actual fee for the visit and not having to pay for labor and parts.

The contractor took the order right away and came out. The guy said that there was a clog in one of the tubes that went into the fridge. It was draining water down the backside of the fridge and it was creating ice underneath the drawers for the produce at the bottom. There were sheets of ice and it would have to be chipped out all the time, like every three days. He said he fixed the clog in the drainage and it should be all set to go. A few days later, it started happening again. We had to call them back and ask them to please come back out. He said he went back out and replaced a part, and it should not be causing any more issues. I have not seen if it has been completely fixed or not. We're giving it a little bit of time. But I will definitely be calling Home Shield back if it isn't resolved.

American Home Shield is super easy to use. Normally, they provide fast service. I had one experience last summer when my air conditioning went out and they couldn't find anybody. But it was the middle of summer so I get it. It was nothing against them. They are always finding somebody for me to fix whatever I need. Recently, I called in to have 2 repairmen, one to repair a faucet and one to look at a couple kitchen appliances. I had a really good experience with the faucet company. American Home Shield has sent them before for the plumbing and they did amazing. They always have. They're always super nice, super polite and on time. They always called. I've not had a bad experience with them.