American Home Shield Reviews

The middle burners of my stovetop were not working. Fleming Appliance Repair came three days after I was assigned to them. When the tech came, the burners were working perfectly. He said that happens sometimes with the kind of stovetop I have. When I clean them or if something spills, they get a little wet and they won't turn on. They dry off and they continue to turn on and not turn on. But because it's a circuit of six burners, you cannot detect where the problem is until it doesn't turn on permanently. He then opened the stovetop to see if there was something he could do there but everything seemed normal. He was very careful to check everything. He was courteous and knowledgeable.

Everything is top drawer with American Home Shield. They're wonderful. It's unbelievable with how efficient and wonderful it is that they can come out within a timely manner and have someone that's professional and efficient and does a great job. I'm absolutely amazed. I do not know the first thing about dryers when they stop. I would have gone and bought a new dryer. And the tech came out to fix something with the gas line because it wouldn't heat and he cleaned it, too. For $100, it's amazing to me. The people are nice. They're high quality people.

My washing machine just quit working, and it's a fairly new washer. American Home Shield assigned us a provider. They were at us really quickly. They had to order a part, which meant I had to wait like a week for it. But they contacted me when the part was ordered and when it was supposed to come. It came when they thought it would. The tech was out here and he fixed the whole thing in probably 20 minutes.

The air conditioning was not working. I called American Home Shield and it was quite a pain in the butt. There were too many automated messages and it took too long to get somebody on the phone to help me out. I wish it were easier to be in touch with them on the phone. American Home Shield sent me a text message and an email with the information of the company and the technician that was coming out. The technician came and did his own diagnostics. It seemed like he was in a rush. I said, "If you want, I'll go turn the AC on and you can hear this noise it's been making." His response was, "That'll take five minutes." He didn't wanna wait so he just replaced the capacitor and left. The AC stopped working again two days later and hasn't been working since. The technician came out again yesterday and was there for five minutes. He said it was an electrical issue and I needed to have an electrician look at it.

We're almost to where as though this policy is paid for the year because of the different things that we’re finding. We noticed that some things were not included which we ended up having to pay extra money in order to have it covered. Our microwave blew out. I tried to get it covered and when the lady added it, it dropped off our pool. She wanted me to pay another $256 to add the pool back. That didn't make sense to me bcause not only did I have to pay 256, but then I would have to pay $100 for the service call. I told her that she should have given me all that information ahead of time before she did that, so I had to get her to revert it back. Then when I got paid, I had to turn around and add the additional. The original policy was 786. It then went up to 1,000 or something when I added it so I had to pay extra.

My air conditioning central air. A gentleman diagnosed it and fixed the problem really quickly. He was very knowledgeable and nice. AHS's warranty has saved me a lot of money and aggravation. It's definitely worth the money. I'm well satisfied with the service.

AHS always sends out a notice. They let me know who the contractor is and the time that they're coming. Royal Plumbing did a good job when they came out recently. The first person that came out didn't do as good of a job. They took some pictures and left, and gave an extremely high estimate. While Royal came out and just fixed the problem.

The dryer blew up. We were sitting in the living room and we heard this thud and a bang and the lights flickered, and then the dryer stopped. We went over and there was smoke coming out of the dryer. We quickly opened it, and vented the house. Did the online for American Home Shield. And then, the guy came. After all of that, all it was was a wire had came loose and shorted out on the body of the dryer. So, the tech replaced that and some other piece in there that had been blown apart. And then it worked. It was that simple.

I did the claim online, so it was super-fast. I like that a lot better than calling in ‘cause it was nice to just get it in and not have to be on hold. I then got an email and the guy was here within the 48-hour window. He was here before he was even expected, walked me through the whole thing, and answered all my questions. He was super sweet, very kind and courteous. I'm gonna request him whenever we have something else go down ‘cause he was amazing.

We filed the original claim back in June and we were denied. Family Solutions was a second opinion and we're still waiting for American Home Shield to approve them to fix it because my evap coil is leaking. I knew when the first people came out that the evaporation coil was leaking. There was no freon in my AC system and it's a closed system. American Home Shield has been terrible. Total Air Care and Family Solutions were great up until Total Air Care tried to tell American Home Shield that it was due to preexisting conditions which is complete **. A leaky evaporation coil can't be due to preexisting conditions because it only happens over time. The unit is 20 years old. It went in in 2005 when the house was built. It's an R-22. They don't even make them anymore. It's an 8 SEER system and federal regulation is 14 SEER.

J.G. Services came out five times for my claim. The first time, the tech couldn't get the air conditioning unit free so he could look at it. There was a tree that grew around it and it held it there. He couldn’t get to the back so I ended up having to get the tree removed. Then he came back out and said that the motor blew out. He would bring one back if it had one in their warehouse. If not, he had to order it. So then, it took another four or five days and another tech came out and said that it won't fit and that the first guy didn't measure the door right. He couldn't find the part. But he tried everything, even going over the gate, so I really appreciated this last guy. Everything's fine now since he put a new one in. I would recommend AHS because I had a neighbor asked me what home insurance I have.

I've used American Home Shield for several homes and I've never had a problem before. They've always been really good so I'm really surprised with what happened when they came to do my air conditioning. The unit wasn't working. The contractor came and checked the electrical and this and that but they didn't fix it. They did send out a very knowledgeable and professional person. He said it needed Freon and it was $129 a unit. Unfortunately, the warranty only paid $10 a unit so it would be at least $300. I was really disappointed.

I was having a leak at my pump and the contractor came out and repaired it. They did a good job. I've had Home Shield for about 15 years and we've not had any problems with them with the exception of an air conditioning system back 10 years ago. It was kind of a pain.

When I set up for someone to come out, I went through the online service. However, I wind up having to call in, because online, it wouldn't allow me to request service at all. When I called in, they went ahead and set up for a plumber to come out. But then, I waited all day for the technician and then I wind up calling to find out what time he would be coming because he had never contacted me. Their system was stating there was no service call for me. So I had to call back to American Home Shield and find out what was going on with that. That was exhausting to say the least. But I haven’t had any issues prior to that with the service itself.

AHS is a good company. It's better to pay a little now than have to pay a lot later. ​I submit my claims online through their website and it's fairly easy.

Bencraft Mechanical was awesome. They were very nice and got my AC unit in as soon as they could. They even lent me a cooler for one room until they could get my AC installed. But, American Home Shield, they took forever. The AC went out on the weekend and they didn't have any people that they could get out here. I know there are people that come out on weekends because I've had them before. Then it was a holiday, so they couldn't have anybody out either. Then, they were so backed up. It took another week and a half to get the part in. So, I was without an air conditioner for two and a half weeks. AHS could have had somebody that they used for emergencies come out. I've had trouble with them too before on other things.

I had a plumbing issue and Prime Plumbing was excellent. I had a ceiling fan issue going on as well and my experience with that was good. But they bought the wrong fan, so now I'm just waiting for another phone call from that company to figure out when they are going to put me on the schedule to come back out and do it. Also, there were two ceiling fans that weren't operating correctly and in the midst of the technician going back to get the right fan, I called American Home Shield. I told them that I also have a second fan going out, but that one couldn't be put back on the ticket and I don't understand why. So, I'm going to have a technician come back out to my home to replace a fan that should have been replaced and I'm still not going to be able to get my other fan done within that. But overall, my experience with American Home Shield has been great and the companies they sent out have been really professional.

The sprocket was broken on my garage door opener. I called AHS to make a claim and it was super easy. Then I got a call and a text from the contractor before their tech came out. They were awesome and the guy who came out was very knowledgeable and professional. He did a gear set on the garage door opener and it’s been good since the repair. AHS has been great as well and I've referred them a few times in the last month.

On May 19th, I put in a service request for a washing machine that wasn't working. American Home Shield sent a repairman out. He said it was the timer and he would have to order the part from A&E, which I found out is associated with Sears. Every time I called them, they said the part’s still on backorder. I have communicated with American Home Shield and I've got pages of notes that I've taken from talking to different agents. I understand that the part’s on backorder, but I would like to know how long they're gonna just keep saying, “Well, we're following up.” I'm following up too, but it's not getting anything done. They said that they've tried to contract A&E, which I called them too and just get a recording that the part’s still on backorder.

The only issue I have right now is waiting for the cash-out for the refrigerator claim. That part is a bit slow. But Bryam is over my region and he is doing a great job to work on that for me. I love American Home Shield. I promote them to all of my clients and I use them.

The furnace was leaking. I requested for a second opinion because the leaking got worse after the tech showed up to fix it. He told me the unit was too old and that I needed a new one. So I was like, “Oh, I don't know. I need you to fix the leaking.” He then told me that if the leaking doesn't go away, then he would come back in a week.

I put in the claim to American Home Shield and I said that the AC wasn't coming on. They sent me an email back stating that they forwarded my information to the contractor who would contact me and let me know when they would be able to come out. The gentleman came out earlier than what was stated. He didn’t understand English and I didn’t understand what language he was speaking but we communicated as best as we could on what the situation was. It sounded like he said that it was the compressor or the compactor. Once he fixed it, the air worked great. He was professional and courteous, and he got the job done.

A contractor came out five years in a row and just kept adding Freon. And then they changed the fan at one point and the motor to the fan. The last guy who came out stuck some sort of device in it. He said there were too many leaks. They approved a new air conditioning unit. It took a couple of weeks for them to get it and installed. But the guy was very nice. He did a very good job.

The refrigerator door collapsed and then it wouldn’t close. The guy came and fixed it. He said it won’t happen again. I was really pleased with him. I am very happy that I found American Home Shield, that I am their client, and I hope I can use them again. I recommend them 100%.

I've used American Home Shield several times and I'm very satisfied. When I burned out a mini breaker, the repair company came when they said they would, replaced it and everything works fine. They were here less than an hour.

The garbage disposal was not turning on, so the techs came out and replaced it. And when they replaced it, everything worked well. There were two techs but I only got to see one of them. His friend stayed outside. The one who came in was very friendly and he did a great job.

The ground fault interrupter in the kitchen and the garbage disposal switch weren't working. The electrician came and fixed those two and that was good. Recently, the thermostat wasn't lighting up. The guy came and looked at the unit. He wrote up in the report, “System is wired up as a dual fuel. Customer had someone change out the thermostat. Shorted out board and thermostat.” He told me that American Home Shield would get back to me but they didn't. I kept calling. Finally, when I called the second or third time, I spoke to someone and he told me that my claim was denied because somebody worked on it before. I called the company that came out and they gave me an estimate to repair it that was beyond belief. I'm gonna have somebody else come out, look at it and work on it, and hopefully get it fixed, seeing that Home Shield is not going to honor the terms of the contract.

The first time Adrian, the guy from Dr. Cool, came out, the AC was not blowing air and he fixed it. It was a temporary one and I had to have him come back out before the 30 days was up. The AC was not blowing air again and he came right out. He fixed it and it’s blowing cold air now. He was very good, efficient, pleasant, fast and explained things very clearly to me. I’m so happy with the contractor as well as American Home Shield. I got it and I made my payments, and when I needed them, they were there. Everybody made the claims process very simple for me and there was no difficulty at all. I would highly recommend AHS.

My recent claim experience with AHS went great. My roommate was there when A+ Plumbing Heating and Cooling came. He said, “The tech was very quiet. He was considerate about the fact that I had to sleep. He got things done pretty quick.” Because the tech knew we were going to need a new unit, he just patched it up for the time being until a new unit came in. But he had to order some extra parts for it when the new unit came in. Now, it works like a dream. It's so much better in there.

I had a breaker that was malfunctioning. The tech was very professional and the repair fixed the problem. I no longer have lights flickering. AHS should continue to provide professional people for service. Some of my experiences with contractors have not been so professional. I would have to constantly request service for someone else to come.

I have a valve that leaks. It’s in the confines of my basement but it’s to an outside system which is for my sprinkler system outside for the grass. I have to shut off other valves to stop it from leaking by. The thing is, the contract says that anything that is diagnosed to repair has to be in confines of the foundation. That’s the thing I don’t get with the verbiage that American Home Shield has in the contract. It controls an outside system but it is in the confines of my basement. The contract does say that if it's in the confines of the foundation, they’ll cover it. But because it's a system on the outside, it will not be covered.

Our AC unit was not cooling. The fan wasn’t turning on, and the guy from the company that came out knew exactly what the issue was and he just repaired it. Then he explained to me what he did and how he knew it was that and how to know it was working. I couldn't tell it was working right away. So, he showed me what to do to show me that it was working. He was really professional and nice. It was a good experience.

AHS is definitely worth it. It pays for itself the first couple of times you use it. I would definitely recommend it. I work a lot, so I'm not home to be able to do all the little things and knowing that it's not going to cost me an arm and a leg to have something repaired.

AHS is worth the money. I like that with having AHS, most of the time, I can have somebody that they think is reliable to come out and do the job. And most of the time, I can get some things done with them in two days. Recently, I had a leak in the ceiling and we couldn't figure out where it was coming from. So the first guy that came out put a hole in the ceiling. But he couldn't find where the leak was coming from. The last guy came out and put a hole in the ceiling and found out it was coming from the air conditioner. The pipe was clogged and it was causing the water to build up in the air conditioner on the inside of the house. The water just came down like a water fountain. The tech was great. He explained everything he had to do, what he needed to do and what caused the problem. I'm just waiting on them to call me back about repairing the ceiling.

I could hardly understand the person on the phone. I asked the person if they could speak up louder and slower. I said I’m very hard of hearing, which I’m not. They tried, but I had a hard time understanding the person. I had to have this person repeat themselves numerous times so I could understand. Other than that, Abbott came out, fixed the problem, and it didn't work. They got back out a second time, fixed the problem, but still didn't work. So I called Abbott again. My air conditioning is leaking, and we live in a senior citizen place. It is 100 degrees again today.

The unit had no Freon left. It was just blowing hot air, kept running constantly. I called it in. And within 24 hours, Alltech called me and said that they were assigned to the claim. Sure enough, they came out and addressed the situation. At first, we thought the coil was leaking. But the tech determined it was not the coil. It was actually where you put your gauges on, the little valves were leaking. So they replaced those valves, put Stop Leak in the system, and had to add Freon.They were very professional. We were very pleased with them. The ac is running fine. Just this morning, I told my wife she keeps it like an iceberg in the house.

My air conditioner went out, and I live in Las Vegas and it was a full week of 111 to 115. I went online to my account, and I was able to request the service straight from there. American Home Shield immediately assigned me a company. I tried to call the air conditioning company to see if I could get an appointment the next day, but nobody answered. So, the next morning when I woke up, I had a text message from them saying that the service would come the following day.

My water heater started leaking and then it went out. I called American Home Shield and the contractor was out the very next morning. The tech was really friendly and nice. It was a good experience. So far, American Home Shield has been really quick, except when it's something they can't get. When our washer and dryer went out, it took about two and a half weeks to get the part because it was fairly old. They got it fixed, but we didn't have any washer for a while. Overall, American Home Shield has done very well with me.

There were two leaks under the sink. American Home Shield provided a servicer to come out here and look over our plumbing. The repair people found the leaks and immediately made the repair. They were in and out within 10 to 15 minutes. Overall, American Home Shield was responsive and very efficient. There was no nonsense about the issue so it was great.

The water filter system people were doing their maintenance. They looked at the water heater and saw that one of the pipes had a brown color to it. Then they said, “You might need to get that fixed or replaced.” So, I put the claim in to have it checked. I immediately got a notification, and then the contractor called the next day to ensure the appointment dates and times. People come out usually within a couple of days to take care of any needs. The contractor came out and looked at the system, and they told me that that wasn't the case. And then, I had a couple of other questions about the plumbing and they answered those as well. Everything seems to work smoothly. Give American Home Shield a try.

We had an issue with the air conditioning a year ago. The person came out and did an estimate, and it was a compressor, so I was offered the opportunity to just refill with Freon, which was going to be expensive because AHS had limits on the coverage. What I was disappointed in was that he was trying to sell a new unit and didn't seem very interested in doing the replacement because it was not going to be very lucrative for them during that busy season. But with my recent claim, DMV Pro Tech came out and I liked their timeliness and their expediency of the work being done. Overall, AHS has been good for me. I'd recommend it.

American Home Shield is great and I'm grateful that I have the coverage. You're not incurring expenses every time you have a repair made, which is something important. Also, they do the repairs on a timely basis. The process to get started and get through the repair is very easy. When we had an issue with our central air, a technician was sent out and resolved the problem on the spot.

Rob's Appliance Service came out and fixed my refrigerator. It was thawing out. The refrigerator part wasn't keeping the food cold. I called HSA to submit the claim. It was right before the 4th and I was panicking because I thought I wouldn't be able to get it fixed and all my food was gonna spoil in there. I was expressing that concern to the representative at HSA, and she said she understood the situation. She made me take pictures of the inside of the refrigerator for the codes. I never had to do that before. Then she gave me the number of the person that was coming to fix it and the reference number, so I called and left a voicemail.

Having AHS is very good. We definitely need it. The only thing I am upset with was when I called in to have one of my homes cancelled because I have sold the house and moved and they had taken out last month’s premium. I called and told them the second time. They said they had no record of me calling me before and that they had already deducted and they couldn’t reverse it. I said, “That doesn’t make any sense. I was gonna transfer the service to our new house,” She said, “We’ll stop the cancellation fee.” "You may stop the cancellation fee, but you're still not refunding my $40." But recently, the plumbing was backing up in the bathtub and the techs took care of everything that needed to be done. We were also having trouble with our heating and come to find out when the techs came out, it needed a new thermostat. They did a great job with that.

When condensation was backing up on the drain line on the air conditioner, I called American Home Shield's phone number and it was easy. The repair company did a good job. They were here when they were supposed to be here, and the repair cleared the condensate line so it wouldn't be flooding.

I can do the claims process online, but there's always an occasion where I have to talk to folks. The verbal customer support system side of it is rather lacking. It's an offshore outsource situation and those people read from a menu and they have very little decision-making authority, so it's cumbersome when trying to talk to somebody. With my sump pump issue, the first vendor that AHS put totally failed in fixing the problem. My wife finally wrote some significant emails that got some attention at corporate level as opposed to offshore customer service support. Once we were finally able to break through that barrier to corporate people, action was taken immediately to move away from the previous vendor and bring in J&J Mechanical, who was very good at what they do.

AHS sent an HVAC guy to figure out what the problem was. He found the problem and resolved the problem. It was a leak. He fixed it and recharged the system. With AHS, I haven't had any issues with anything. They've always taken care of it.

My washing machine was filling all the way to the top, so that the water would begin to spill out of it. The sensor that keeps track of the water level inside the machine wasn't working. I had a guy who had done some work for me before have a look at it and he said it couldn't be repaired. I thought I was going to have to replace my washing machine. I have the policy with American Home Shield, so I called and their guy came out. He was able to fix it in 20 minutes and it’s working fine.

I had a problem with my toilet running. I was given a text message and an email too saying who would contact me in the next 24 or 48 hours. The gentleman who came out did a great job. He was courteous, kind and very quick. The toilet works. Everything was taken care of in a timely manner and no problems.

AHS recently sent out All Brand Cooling and the first time that their tech came out, he did the work then he wanted $160 to be given to him. I told him that I needed a receipt and he said he didn't give receipts. He also didn't want to give his driver's license for the condo to hold on to while he was given the keys in order to get into the condo. He was asked to give his driver's license so the condo could get back the keys later.

I put the claim at night, and it was the second day when American Home Shield called and they assigned a time. It couldn't have been easier. My garbage disposal went out and it was replaced. And the day that the tech came, it was completed. He cleaned up. It was a good experience. The contractor was in great shape. They knew the problem immediately. And it had even stopped humming. They had it fixed. They just have to leave and go find a part. But they were back soon and took care of it. The only thing is most of everybody gives you a four-hour period. And it's difficult to give somebody four hours. But it wasn't any problem this time so it all worked out.

I've been happy with AHS. They were quick, efficient and did a good job. We had some electrical issues with our ceiling fan. I got a call that same day, and then, somebody came out within two days. The tech was very professional. Called me ahead of time and let me know he was on his way. He also wore his mask. He was clean, efficient and gave me different options. Informed me what was going on. Replaced the fan and was out of there.

I was catching a vibration in the toilet and tub area. The techs looked at it, addressed it and took care of it from an internal point of view. Then they checked outside and said it was caused by low water pressure coming into the house. That was the closest plumbing to the outside connection. They addressed the internal issue and that was all taken care of by American Home Shield, but I found out that the work that they wanted to do or suggested outside was not going to be covered. Although they handled everything well, I was disappointed that outside the foundation was not covered. But they did everything right as far as I was concerned about taking the problem and finding a resource and getting that resource to get in touch with me immediately and coming within a day or so and taking care of the issue.

The AC wasn't cooling down my house. So, I called HSA and they had J&A come out. They've been out several times for various things. The guy who came out explained to me what was going on and added more of whatever they have to add and recharged it because the unit's old. It seems to be working pretty well. He explained to me about what I can do in the future. So, I had a good experience.

As soon as I moved in, American Home Shield provided a rekeying of the whole house. Also, I've been getting regular maintenance checkups on the HVAC system. They help me stay on top of the maintenance of the house. I'm living here alone as a woman without a whole lot of technical skills in maintaining household systems, so it's nice to know there's one number I can call. I make one call and they'll have someone out here in a day or two. And they answer right away. If I don't like the automated system and it's not getting me what I need, I can manage to get to a real person fairly easily, which is nice. Last week, I had two different services - one for a plumbing issue and the other for an electrical issue.

The microwave would turn on but it wouldn't start warming anything up. AH Appliances Repair was very responsive and upfront of when they were available. The guy came out and he was very clear and open of what was going on. He told me what the issue was and he fixed it immediately. I would recommend giving American Home Shield a shot. They’re pretty prompt.

The tech, Mike, was detail-oriented, very conscientious and straightforward. He worked well on our air conditioner that quit working and I’m real impressed with him. He came by during the day and told me they were really booked but he'd get back over here that night. He came in after hours and got everything squared away that night. He came back and checked in the next, three, four days later to make sure everything was still working great. I was real pleased. I was also kind of surprised how fast it was especially when it was on the weekend and right before the holiday weekend.

We have been customers of AHS for many years and we are very pleased because they just replaced our refrigerator. Not long ago, they replaced our washing machine and a couple of years ago, they replaced our range. We live in a house where all the appliances are getting near the end of their life, so AHS have stood true to their word. If they couldn't fix the appliances, they replaced them. Usually, the claims process works pretty smoothly, but when you need to call and talk to somebody, you have to wait a long time on the phone holding. As for contractors, we tend to ask for ones that we know and AHS has been good about giving us somebody we've already used.

We had a ceiling fan that wasn't working. We called AHS and a tech came in. He said that the fan couldn't be fixed and he replaced it that day. AHS is really awesome. The only thing I wish they would start doing is repair icemakers and refrigerators. We don't have that on our plan.

We had a refrigerator that was making a little bit of noise. The tech came and solved the problem.

I bought their services based on the reviews that I read but unfortunately I had a very bad experience with them as I opened a service request almost 6 weeks back and had to call them each and every week to ask when will it be fixed and always get told that it will be done tomorrow and then I will again call them back a week later and ask and they repeated the same message.... After 6 weeks of continuous follow ups and escalation I eventually gave up and cancelled the contract. The problem is still outstanding and they have charged me for it already and will not get the refund of this service and they have given back to me the pro-rated amount as of today.... Not 6 weeks back. I spent multiple hours with them over the phone waiting and talking to reps and all has been wasted.... I have had other home warranties and have had much better experiences.... This is the worst experience I have ever had with any home warranty service provider.

I first opened a service ticket for a totally non-functional air conditioner on June 16th. The contractor contacted me to schedule the appointment for June 21st. That was a little too far away considering the temps outside, but giving them the benefit of the doubt, I went along with it. On June 21st, the assigned contractor was a no-show with no call. I attempted to reach the contractor's main office at least 10 times on this day with no answer or returned voicemails. The contractor showed up on June 22nd, did some testing and decided it was a bad thermostat. He closed out the call and left. I went to purchase a new thermostat, installed it an hour later and the air conditioner still didn't work. So I placed a recall and the next technician was scheduled to come on June 24th.

I called the techs and they came out to do a rekeying. They were very professional. Other than that, it would better if AHS could cover the cost instead of charging me $100.

American Home Shield is very good. Our AC was leaking water and the repair company had to rework the drain. It came out and leaked through our dining room, so there was a lot of water.

I had an indicator light on saying that there was a burner on heat on my oven. But there wasn't and I couldn't get the indicator light off. The techs came out and fixed it right away. It seemed that there was a loose wire flying around in there. All in all, my AHS warranty is great and it's worth the $50 a month I'd pay for it. I live in an older home and if you're buying an older home, I would recommend getting some coverage like American Home Shield because things aren't all new. Any appliance that can break is discovered by the warranty like the washing machines, dryers, and my heat pump.

I had a problem with my air conditioner. The tech diagnosed it and it was two parts that they installed. It worked for one day and then didn't work again. They had to order more parts which took two weeks to get in. They put the part they ordered in, the AC worked one day and then broke down again. I gotta wait a week for them to get back to see me and then wait two weeks for the parts. It's been two and a half months and it's still not fixed. So far, I'm not really happy. I live in Phoenix, Arizona, and it's been 118 here so not having an AC is costing me. I have two temporary units and it's costing more on electricity and what I had to pay for those units.

We're having an issue with our AC leaking through the ceiling a little bit. The tech has been out twice and he's been great. It's pretty easy to submit a claim. In terms of ease of going into the website and requesting service and then responding and getting the contractor out here, I wouldn't have expected any more. I would definitely recommend AHS to other people.

American Home Shield has done great for me. This is my second time having American Home Shield in the last couple of years. I moved into an older home that was about 10 or 15 years old. When I moved in, the Realtor offered American Home Shield, and I took it. It was a great blessing. When I first moved in, the microwave went out. The dishwasher didn't work properly. I had electrical outlet issues where the breakers were flipping because they were too old. Those issues probably weren't as big to anybody else, but they were big to me because I don't know anything about those things. So, having the warranty was great for me.

I'm glad I have American Home Shield. This is the second year we've had it, and we've used it twice for the air conditioner. The first time, an AC company came out to do a tune-up. The second time they came out, my air conditioner wasn't working at all. They were very courteous and respectful, put their boots on and did what they had to do.

I called the number and American Home Shield sent someone out. It took a while, but the two guys that came were very professional. I really liked them a lot. We thought the issue was the water pump, so they tested that, and it was the switch. We had to pay for something that wasn't part of the plan. Apart from that, the two guys were very nice, sweet, and knew what they were talking about. I was very impressed with them.

My claim with AHS for the heating and the air conditioning went beautifully. The issue was resolved to my satisfaction. Metropolitan Heating & Air was very professional. I was very satisfied with that. However, we have four policies with AHS and we're new customers, we had a call that was for another property for a repair to a stove and AG Appliances did a very poor job. The communication was not good and AHS didn't cover the item. It was a disaster.

The capacitor in my AC unit went bad. I did a claim online to American Home Shield, and it was super simple. With having a home warranty, I like the comfort of stuff like my AC being taken care of.

My recent claim experience was deplorable. June 25th was the first call on the AC and within an hour, American Home Shield had taken the $100 deductible out of my account before anybody had even been out here. A week later, the condenser blew up and they were messing around. They told me I had to wait for approval on that. I told them I couldn't wait for approval. I explained to them where we live is a very tiny town. We get a lot of military in here that does training. That particular timeframe, we had military. We have a Hilton brand hotel here in town and we had no rooms. Nobody had rooms other than the one that was $35 a night and I wouldn't even put my dog there.

My air conditioner wasn't cooling and it was 100 degrees out. I notified American Home Shield about it and the next morning, I called the contractor Gregory & Martin after I got a claim number. Gregory & Martin called me back and gave me an estimated time. They came out the same day and they were excellent. It turned out that the circuit board was blown so they had to order a new one. They brought that out about a week later and fixed the air conditioner. Now, it is working the way it's supposed to. I'm a big fan of American Home Shield and I would recommend them. I've seen how well their service is and how it works.

Sears came out for our clothes dryer recently. It was making a loud, mechanical noise noise as it tumbled. They said they had to order a part. They did that and gave me another appointment two weeks later to install the part. I had one issue that never did get quite resolved but for the most part, American Home Shield is an awesome company. They do what they say they're going to do. Their contractors come by, look at my issue and they either fix it or American Home Shield replace it. The contractors have all been very professional except for one experience that I had. One of the companies that American Home Shield chose to fix something was negligent.

So far, AHS is the only company I'd recommend. I feel good about them. When we had a problem, a tech came out and fixed it. He was quick and on time.

I’ve used American Home Shield dozens of times over the last several years. Recently, a plumber came for a toilet repair but he could not perform the repair because there was structural damage that prevented him from doing so. The flooring under the toilet wasn't flat and the plumber said I would need to get the floor fixed first.

My gas water heater stopped working. I went up into the attic where the system is and I find out that it was turned off. I tried to restart it and it didn’t. I asked my wife to call American Home Shield and they set up an appointment for a couple of days after. They sent a technician and the technician came over and said the water heater turned off as a safety measure because it had an internal leak. The bottom pan was dripping outside. He said the water heater was due for replacement and he handled all that. He reported back to American Home Shield and we got approved.

I was satisfied with the way American Home Shield ​worked, but the monthly cost is too much. The charges have gone up $30 a month, and I cannot afford that, so I am not renewing.

There was a lot of corrosion around the socket of the oven light. I couldn't even unscrew it. I had someone from Home Shield come out and he managed to get the thing open and changed the bulb but the bulb didn't last long. Then, this fellow came and he had trouble getting it open. He did some tapping on the glass and it opened. He switched out a new bulb and he was gone. Something that I don't care about with the claim process though was that when I made the call, I did not get a human being. This is the first time that's ever happened and that's very upsetting.

The compressor of my air conditioner was running but it wasn't cooling. I got information from AHS on who the contractor was and that an appointment had been set up. I called the contractor and as I hung up with the lady who told me when the visit was set up, I got the call from the appointment setter person who told me “Go ahead and shut things down, because if it's frozen up when we get here, they're not gonna to be able to work on it until it thaws out.”

Every time I've had an issue, it’s always been resolved well by AHS. I submit my claims online with them and it's so easy. Recently, the heating wasn't working on the dryer, so it was blowing air but it wasn't getting hot. The techs came out super quickly and fixed it immediately. It was just the igniter on the gas and they took care of it in less than a half-hour. And they got out here the next morning, which was unheard of. So that was cool, too.

The process of making a claim was smooth. American Home Shield sent a text and told me the people that were going to be calling me. These people called me in about an hour or two saying they would send somebody out. They sent somebody out the next day. Everything was going smoothly. On Wednesday, they called to tell me everything was approved. We just have to wait for American Home Shield to ship a hot water heater. The repair people just went and picked the hot water heater up.

American Home Shield is usually pretty quick and efficient in getting things done. I had a claim for an AC fan that went out in the AC unit and they fixed that. It's just sometimes they have contractors that aren't the greatest. I had to use them a while back for a plumbing issue and unfortunately, the guy caused a whole bunch of damage and literally punctured a hole in my plumbing. Then we had to cut the wall open and then water was leaking in the walls. It was somewhat fixed with the rough patch. But now I have to have my walls textured and painted which they don't cover. Now it's going to cost me more money to have some of it fixed. But other than that, American Home Shield is good and I haven't had any issues with them in general.

The AC wasn’t turning on and the service from the contractor was amazing. They came the first time and the AC went back on. But it went down again so I called American Home Shield and the service again. The repair guys were here the next day and they changed the fan so it works great. I recommend people to AHS because we never know what's gonna happen. Now that we bought the house and we have some problems, it's a peace of mind to have that.

Texas Plumber did good work. The guy they sent to me, was very cordial, kind and nice. He explained what happened. He was very honest, said, “American Home Shield won’t pay for me to move this plaster, water-resistant thing. You gotta come out of your pocket.” So, in order to get some water, I had to come out $110. I don't think that was fair to me. Calling AHS was also difficult and I understand that. The going online part is fairly easy. But sometimes, I'll be away and I can't get online. Even I got my phone, I just can't just go ahead to get online. Sometimes stuff happens when I am not near a computer. But, so far, when I go on the website, it's been no problem. But I'm really thinking about switching out and going to somebody else. Because all the years, I had issues with AHS. When I first got American Home Shield, it's been like that at one point and during the years, it seemed like it didn't fade away.

The air conditioning people had to put a motor in my equipment. I had a doctor's appointment early that morning but by the time I got back, they had been there and gone. They came on time, put the motor in and left quickly. Everything is running good.

My bathroom sink is still leaking. The repair guy is saying it's because the sink is not molded to the countertop and the pipe is gonna keep coming loose because the sink is moving. So, water is coming from the pipe that connects the drain line under the sink bowl in the bathroom. I still got the water piling up underneath the sink, so I can’t use my sink. Then, I had other people who came with the air conditioner. The repair guy from Mister Plumber came once before. My sink had an issue on it and he replaced it with a dollar store plastic faucet. I could have gone and bought a faucet for $75. I wasn’t home when he came for underneath my sink, so I could tell American Home Shield about the plastic faucet he stuck on mine. I didn’t realize until I went to use it that it was literally plastic.

The same tech came both times and the first time, it was a leak in the condenser. The second time, it was a coil or something in the bottom, which was weird because we replaced it not long ago. His response was good. He took care of the problem and stayed in touch with me. I’ve had other home warranty companies and I wasn’t happy with the last one. They had bad providers so I got rid of them. I found American Home Shield and they have done good so far. I’ll recommend them. People should give them a shot.

I heard really good things about American Home Shield. So, I decided to go with them. I wish the dang price is still down low like when I first started. I started out at $43 a month. Now, I'm at $62.26 a month. But if anything was to go wrong, it would be covered. I thought about switching to another company at one time because of the price being cheaper than AHS, but it just didn't really work for me.

The guy from Pruitt’s was gentle and nice. He came and did his job, and it was quick. The guy came the next day and took care of the situation. I've been with American Home Shield for a long time and the only bad experience I’ve had was with another plumbing company they referred me to. I told them that I didn't want these people in my house anymore and they were okay with that. AHS is a very good company. They raise their prices quickly but their service is impeccable and I will never go anywhere else.

With my refrigerator claim, I paid twice because I had to observe it and see if it was actually fixed. But they said if it was over 30 days, I had to pay again and I paid two service fees of $200. I thought that was unfair. It was the same refrigerator and the same work order. It was the same for the air conditioner - I had to pay twice, although one of the representatives said that for that, they might reimburse me. Also, communicating with AHS is very difficult because they put me on hold for so long till I have to go and recharge my phone. I leave a number for a callback and sometimes I miss the callback. It's kind of frustrating to sum it up.

My dishwasher and my ice machine weren’t working, and the contractor guy looked, double checked and made sure everything else was working right. He had to order the parts and he called me as soon as they came in. It’s working perfectly now. It's so hard to not have a dishwasher. My mother-in-law is here from Nigeria and she doesn't need the dishwasher. But for us, since I’ve always had a dishwasher, it's nice. You gotta have it, especially if you've always had one. I have five kids and it’s a lot easier to have a working dishwasher. American Home Shield cares about your home and getting things done. Compared to two other warranties that I've had, AHS is on top of it and I like them.

Our air conditioner wasn't cooling. We called American Home Shield and scheduled the appointment. My husband went outside with the contractor and they explained everything to him. Then the tech made sure that everything was functioning to our expectation before he left. I would recommend AHS.

I've been filing claims online where I'll do it over my phone. I'll go to the website, click on my account, click on the item, and hit "Request Service". It's done within five minutes. American Home Shield covers 95% of my appliances, if not 100%, and it's a headache I don't have to deal with. They step up to the plate and get it handled for me. I don't have to figure out what's wrong with it and where to take it. The big part of having their service is the convenience. I've told friends and family that.

I had a problem with a washer. The guy came, looked at it a bit and said, "Okay, I've seen this before. We can't fix this. We could, but it would cost way more than a new washer, so it's ridiculous." So, he said, "I'm going to recommend American Home Shield replace the washer." And that's what they did. However, on that ticket, somebody ordered the parts for the washer, which they weren't supposed to do. We got a check from AHS and everything was great. We went and purchased a new washer. But we kept getting these parts and we got four boxes of them. The repairman said they're very expensive. That's why they elected to replace the washer rather than try to fix it. But I don't know who to give the parts to.

I had several items that popped up all of a sudden and they were taken care of quickly. The young man with Shields Plumbing was very knowledgeable. However, I've tried to request service online but couldn't complete it. It used to be easier. I had the call to get the things that I needed to have done. But American Home Shield is a good service and the cost is minimal. I told some ladies that are in my group at my church about them. One of them has it already and she's quite satisfied. The other two said they were going to check into it.

There was a lack of communication from HSA. We went a month without air conditioning in our home and it was very uncomfortable. We understand people are doing the best they can but I told them numerous times we have a three-and-a-half-year-old and a three-month-old child. We were concerned because no one was sleeping well. I ended up calling HSA over a dozen times, spending about six hours of my time after I started totaling everything up, to ultimately continue to be dissatisfied with the service.

I love American Home Shield and when we first bought our house back in 1999, I tell anybody this is who we deal with. When it came to my air conditioner though, my experience was horrible. The guys that came out to fix my AC were very nice, but they said the compressor had locked up in it. I ended up paying the $100 for the service fee for them to come out, plus the 400-something for the coolant. I shouldn't have had to pay what they wanted me to pay because the compressor is supposedly set up under warranty.

I submitted a claim in the morning and a tech was here that afternoon. He put a screwdriver in it, unplugged it, and it's been working fine. I paid a little more than what I needed to but if you don't know that stuff, then you pay for what you need to. All in all, having AHS averages out the cost of repairs. One time it might be that the work wouldn't take much, and the other time it could be taking more. Things are easier with AHS, too and it's almost like making payments on future repairs.

I’ve been with American Home Shield for 25 years and there was a time that I was ready to quit. But it has improved so much more in the last couple of years. I have three claims out right now and the first one that was completed was a 5. It worked out well. There were some contractors that were not great and I voiced my opinion. AHS sent somebody else so they’ve been listening.

The washer wasn't agitating correctly and American Home Shield sent someone out a couple of times. Finally, the recommendation was to replace it and that went smoothly. So, I was very happy with the outcome. AHS is responsive and usually, the local businesses that they work with do what they say. They show up when they’re supposed to and get their job done. So, I’ve been very pleased.

The contractor called and said when he would be here. Then, he called back and said he finished the job quicker than he thought so he came and finished the job. He changed the M plug which was controlling everything on the patio and everything started working. All my cooking equipment is out there on the patio and I do a lot of cooking out there. The repair put all that back into action. American Home Shield is worth the money that you spent. They're very good and excellent.

The fix-it claims have gone fine with AHS and everything's been very good. The techs for my HVAC were super nice and I really like the gentlemen who came out. However, if I have a heat pump go out, I don't think they are gonna replace it or want to replace the heat pump with a model that I would want in the unit. They tend to go on the cheap side of replacing things. That's not going to work for me in the long run.

American Home Shield - My Dishwasher has been broken since March 2021... Since then, I have had 4 technicians come to my house to replace parts and from two different companies... First it was Jen's Appliances and the second for a second opinion Sears. The parts have ALL been replaced and Sears was suppose to send the last diagnosis.

I had a claim and the tech arrived 15 minutes early, which was more than fine with me. He went downstairs, then went out to his truck, got a new sump pump, and came in. He wasn't here 30 minutes. I couldn't be happier and the sump pump works.

American Home Shield has some nice contractors that are working for them out in the Victorville area in California. The last guy that was out had to replace the valve on a dishwasher that wouldn't shut off and he was great. The guy that did the icemaker in the refrigerator was another super guy. I've also called for the air conditioner, twice (there's been a couple things on it) and we had a problem with a different refrigerator as well. I like American Home Shield's service a lot. I have referred a lot of people and they like it too.

I typically call American Home Shield's phone number for my claims and have a credit card ready to pay the fee. We pay over $100 a month for the home warranty and it would be nice if, at each occurrence, the $100 thing was reduced. If the problem comes out to something stupid like the breaker is off, that's not something that should warrant $100 in addition to what we are already paying every month. The overall price is expensive. I pay it just to avoid when an AC would go out and it would cost me seven grand. But when you don't use the home warranty service for so long, it's like, "I just spent $1,400 for the year. Did I get my money's worth?" You start questioning if it would make sense to keep the home warranty. If I don't use the service in two years, that's $2,800 that I could use towards another major upgrade of some sort.

AHS always responds to my issue I had a phospate and a garbage disposal issue. The tech fixed them and so far so good. But I have one outstanding issue with my gas cooker that hasn't been resolved yet. AHS sent someone and they promised to replace it. But with the money they were offering, there's no way I could get a cooktop at that price. I'm stuck and they want me to purchase a replacement before I can get the money back. I called AHS back and I couldn't get the issue resolved. One lady said she’s gonna reach out to me, but haven't heard back from them. This claim has been on for a while so I just continue using my cooktop for now.

American Home Shield offers routine maintenance every year where they can check the air conditioning at the beginning of the year. If there's an issue, they can fix it and that way, during the summer, for the most part, you shouldn't have any problem. They do it also in the winter, for the gas furnace. I've had AHS for a good 10 years. 85% of the people on my street have had their conditioning replaced and my air conditioner is 13 years old.

We’ve had plumbing issues and once, the dishwasher went out at the same time as the garbage disposal. Everything's been fixed. For the water heater, the contractor came the day after I called American Home Shield and took care of it. He wasn’t here for more than 15 minutes.

My ceiling fan went out. Doing the claim to American Home Shield was very simple, super quick and efficient. Their customer service guys are great. I am glad I'm with them. I would tell other homeowners to get American Home Shield. I love them. They're pretty good. They've never let me down yet.

We used American Home Shield twice. The guy from Contreras Plumbing did a super good job. He was quick and he figured out the problem. I’m impressed. He even showed up a day earlier than he said he would. We also had an electrician come and he showed up when he said he would. He got the problem fixed. It took him quite a while because it’s an old house and the wiring is weird. But he managed to figure it out and got it fixed. I tried to do the claim online but for some reason, I couldn’t. It’s not user-friendly and it kept saying it was gonna send me an email with some code and I never got it. So, I did it with the phone.

The oven would not get to temperature. I thought it was the thermostat. The tech came in, checked everything out, he recalibrated the knob and it's working fine. I've always got prompt, courteous service and great technicians. The warranty is a great value for the money. Especially if you're buying something that is not brand new.

The tech was wonderful. He identified the problem with the kitchen sink and said that he fixed it. But if it happens again, I had to call and order a certain part because the actual cable that was connected was leaking. He also said, "This is a lifetime warranty and you should never have to pay for this." Three days later, the sink started leaking again so I called and they sent the new part.

American Home Shield screwed me on my tankless water heater. I ended up having to buy a brand-new water heater instead of them fixing it. That pissed me off, but they did right with me when they got somebody out there for the refrigerator. I called and the only problem I had was they couldn't get anybody out there on a Saturday. I work Monday through Friday, so I had to take time off work. With the thousands of money I lost through work, I could have bought a new refrigerator. Other than that, I was given between 12:00 and 5:00, and the tech showed up at 2:00. He said the freezer part was stuck on defrost because the drain thing was frozen up and the drain tray was chipped somehow. He was wonderful. Also, I've been trying to get people to get American Home Shield, ‘cause it helps.

It's simple to submit a claim with AHS. I find it easier when I don't have to speak to somebody because it definitely sounds like it's a call center in another country. I like it when I call and I can speak through the phone system. I prefer to talk to someone in the US versus a call center. But I don't think that, as a consumer, we’ll ever be able to really get that.

American Home Shield is very cost-effective. They are a wonderful company and they have great plans. I would recommend them to every homeowner. To make one phone call or to open a ticket online and maintenance people come at your house, fixing whatever needs to be fixed, is a wonderful thing. I like the convenience, the speed, and the courtesy of the people who come in to do the job, and it's guaranteed. I couldn't get that somewhere else. Recently, Wattage Appliance and Repair fixed the dryer and the icemaker. It took a long time to close the ticket because they said they had to order some part, and that was delayed weeks. But as far professionalism and work-wise, they were wonderful people.

We had water damage from a contractor coming in and tiling our shower, and they didn't seal it properly or didn't do something. So, there had been a leak in the wall since they put it in three years ago. We just started noticing that the wall was starting to get these dots which we thought was humidity on the opposite wall. It ended up being major water damage where they had to tear off the wall, reconstruct it and fill it. American Home Shield said that they don't warranty workmanship so we had to go through our normal insurance with our homeowners. But overall, all the other experiences we had with AHS were wonderful.

We had a water drainage issue. There was ice under a shelf in the back of the refrigerator. Sears came out and handled it excellently.

I like the tech from Reliable Mechanical, who worked on our AC, a lot. He was able to resolve the issue after four years of having the same problem.

The guy that came out for my air conditioner wanted to charge me an extra $500 to fix stuff. My background is civil engineering so I knew he was trying to juice me. Also, he was out three times before he even ran a diagnostic test. I tried to talk to American Home Shield and they didn't seem to care. I waited and waited. I called again and another guy came out and said everything was running fine. These are two companies that represented American Home Shield's business. One was trying to rip off people and they still work for the home warranty company. The second guy that came, however, was fantastic.

We've had a slow freon leak for the last six years. So every summer, we need to put three pounds in the ac. It's 300 bucks. He put some stop leak in it too, so hopefully that will take care of it. Also, the tech was very knowledgeable and friendly.

The plumbing had stoppage with my washer, where the water drains out of the washer and drains into the plumbing system. The techs came in and they were very professional. They addressed it and they did a great job. One time, I also called American Home Shield about my ceiling fan that no longer had the little chain link thing that turned it on. It disconnected from the ceiling fan. AHS told me that they couldn't fix it because it was a human problem and they said I put too much pressure behind that. But it wasn't like I was going to swing on my ceiling fan.

We contacted them because our dishwasher stopped working. Then within a week, the service tech came out from the local Sears area to inspect our unit and see if it could be repaired. It was a pretty quick turnaround. The person that came out was very respectful of our home. He asked a couple of questions, and he got right to work. He was very focused on what he was doing. I was right there with him the whole time in the kitchen. He went through all the steps. He performed his inspection and diagnosed the issue. He said the machine that we had was discontinued and that he wouldn't be able to repair and it would have to be a replacement. The offer that I was given as far as replacement of the failed equipment was fair. So overall, the plan with AHS is well-priced and the response to service request is quick and professional.

An electrician came in and diagnosed the problem. He was efficient and fast. I didn't have power supply in my kitchen and he replaced the switch, which took 10 minutes at most. Everything worked fine after that. There were a few other minor things as well, where some safety switches were activated, and he just pointed those out. But the other issues were not real issues.

We've used them about four times over the last five years, and the service has always been very good. We call the number to submit a claim and the process has been very smooth. Our claims were taken care of very quickly. We signed up for the warranty expecting that we get good service and it lived up to our expectations. When we had a plumbing issue, the fella that came resolved the issue quickly. He was very helpful, professional, and prompt. He got here right on time. He did an outstanding job. We were very pleased with that. The claims process is worth having to do. We have a leak into the basement, and the claim is moving along.

It's easy to get on the website. And then, when you put your issue, it's not under the subcategories. It's too much. And I have to call in. American Home Shield needs some type of function. I tried something, but it didn't work. It didn't help and I kept trying and trying and I just got frustrated, so I had my daughter do it. I was then given some information which didn't happen for a couple of days. To set expectations for us is not a good thing to do, and then we look forward to something that will happen, especially when we work. The people on the phone are the first point of contact and they're the face of the company. So, there should be ongoing training for them. Also, it has been quite a few that I've had to question where American Home Shield got them from. But I've had two contractors that were professional and knew what they were doing.

The heater was leaking, and it was the pump for the air conditioner that needed to be replaced. Once the techs did that, it was perfect. They knew what the problem was as soon as I explained it, so I was happy. It was so easy to submit the claim to American Home Shield. I've had to use it four times, and it's been great. I love it because it's peace of mind for me. My sister's the one that told me about the warranty, so I thank her for telling me about it because she's had it for years.

I like the ease and the prompt service that American Home Shield provides. I had a claim for my garage door and the technicians did a good job. I've had the home warranty since January and everything is fine.

It's been difficult trying to get my AC repaired. May Heating and Air came out and did what they were supposed to do. The technician believes that the compressor is going that's why it's not blowing or it's not cooling properly. I'm waiting for them to come back out. Every time I called AHS, I'd get a 48-hour excuse saying that they were waiting for the complete diagnostics from the technician, which the technician told me when he was leaving my house that he was going to submit the diagnostic. I called May Heating and Air this morning and the lady there has the confirmation that the diagnostic was submitted. She told me that she would resubmit it, which she already did. She gave me the confirmation that AHS gave her once the diagnostic was submitted.

I had a service call where the drain company that AHS assigned was very good. The communication was there and we had no problem. I had another claim where the appliance company sent me a text that the tech would be out between 12:00 and 6:00, but I texted them back that I work so they got to call me first. I also asked them to give me 10 or 15 minutes to get to the house. But they didn't respond. I called, texted, emailed, and went on their website, but I couldn't get a hold of them. In the end, the tech arrived an hour and a half early and he just showed up. He didn't call before. I was lucky that there was someone at the house and it worked out for me. So they came out very promptly, but if the person hadn't been there, we would have had a problem. Other than that, AHS has been very good.

My icemaker just quit. It made a horrible grinding sound and it started leaking water. The young man came out and fixed it for the second time. I tried to do the claim online this time but it would not allow me to do that. So, I ended up making a call again. I'm not very computer-savvy so it could be me that's the problem. I'm very happy and I love the service I get from American Home Shield. I like that they cover things and I've recommended them to a couple of relatives and friends.

We've had three claims with AHS in the last two weeks and every single time we were calling, we would have to wait 10-plus minutes to talk to somebody. It was difficult. Then the last work order that we had requested was today, and we had to call three times because they kept sending us a company that doesn't work in this area. So they would cancel our request and nobody would tell us. We waited 48 hours and found out that the company cancelled it. But we've been happy with the people that have come out to our house. They have been professional and they come on time.

I had a great experience when I submitted my recent claim for my outlets with AHS. It was easy and quick. I've had two more claims. One was the garage door opener and it was good. But with the AC, I had an issue and that was a terrible experience. The contractor just came for a minute or two. Quickly made up his mind, and then said I needed to get all this work done inside the house. But then I called someone else outside of it and he said I have to rip out the stucco. The problem was easily fixed. I also didn't have to do all this extra building work.

The issue I had initially was with my furnace and I had it replaced. Most systems were installed simultaneously so they aged at the same time. So, since my furnace was having an issue, I asked I could have somebody look at my AC as well. I was told that I needed to submit a different claim, which was the dumbest thing in the world. I would have had to pay an extra $100 to have same company come out the same time to do a different thing. Still, the contractor was alright and they were on time. It turned out there was a clogged line that was preventing the AC from functioning properly.

The clothes washer would not spin and the tech who came out was very professional and knowledgeable. He said there was a particular part that I needed and he would order it. Sometimes, the washer might be very old and the company may have stopped making it. If that’s the case, the washer will be replaced with a new one. But he let me know that they could replace the piece, and he came and did that. It was a very good experience with Appalachian Appliance Repair and it was a very positive one with American Home Shield. People need to get it.

I did have a refrigerator repair a few months ago and had to wait almost three weeks for the part because of the American Home Shield process of ordering the parts. That was kind of ridiculous that American Home Shield thought it was acceptable for me to be without a refrigerator for three weeks. But Millennial HVAC was great. They contacted me within a very reasonable timeframe when our unit was not cooling well. They came out next day and were able to resolve the issue that same day.

The icemaker was not working. There’s an auger-type screw that pulls the ice forward to the dispenser in the door. The motor that drives that gave out so that screw wasn't able to operate. A technician with Accord Appliance came out and ordered the part. A week later, he came out to install it. He got the auger to work. A part of the problem was we are having water somehow spray onto the ice that's in the basket that collects in place for the ice. It would freeze cubes of ice together so the icemaker couldn't properly dispense them.

We had a leak and American Home Shield sent someone out to fix the minor stuff. But the contractor would not fix the stuff that we called for even though it's under our house in our crawlspace. They said it's outside of our foundation. They also would not fix the ducts in there so it was a bit of a mess. They fixed some stuff that we could have fixed on our own. It started out good with AHS but every time we turned around, they were not going to cover something, even the plumbing inside the house. So we couldn't use our front bathroom, which was one of the reasons we called. The knob seized up because it was leaking and AHS said that they wouldn’t cover anything that seizes. It’s confusing. The company has changed, which is unfortunate. We had a positive experience at first but not anymore. It's disappointing that everything that they said they would cover, they didn't.

I did a claim for the dryer and the tech who came did a good job. I'm pretty satisfied with the service of American Home Shield. Everyone should have the home warranty.

I’ve used American Home Shield a few times, and they’ve been pretty good to me for the last few years. The only issue I had one time was with my water heater. I had to pay for it to get installed. But things went pretty good when I called for my dishwasher. This time, for the electric thing, they came and they got to work on it for about 5 to 10 minutes. The tech diagnosed the problem and fixed it. So, it was a very good experience. American Home Shield is a pretty good insurance company. I like them. There's nothing difficult to get people out. I get a phone call from them and I got them right on my house. It can’t be any easier.

American Home Shield is responsive. I usually get a phone call from their providers fairly quickly. I also haven't had any issues with any of the appliances being repaired such as the air conditioner, the washing machine, and the dishwasher. We had all of those taken care of. American Home Shield is a good service and I like it. A lot of warranty companies don't get great feedback. American Home Shield is said to be the best of the worst. People have had problems with them from what I've read. In my case, the only problem I ever had with them was when somebody was supposed to come out and never came out, but American Home Shield still charged me the $100 fee. It took me a few phone calls to get that reimbursed. Other than that, I really haven't had any problems with them.

Anytime there was an issue with appliances not working properly, AHS managed to get everything in good working order. I had an appliance claim over at my other residence and that was great. However, the service right now is sucking pretty bad. Recently, a showerhead wasn't working properly. The water wasn’t able to come out of the spigot. The previous homeowners apparently had had difficulty with tightening it up and had scraped all of the coloring off it and it didn't have a drain in it. When a plumber came in, he said, "I can go down there and buy a stopper for that.” I said, “If a stopper was all I needed, I could have went to the dollar store and bought a stopper. The showerhead doesn't work.” He put a silver stopper in though it’s a bronze bath set and left it.

The process with American Home Shield could use some improvement. There have been several times where when I talk to a person on the phone about making a claim, they say, “You can go to the website.” I tell them, "I need help that's why I’d like to talk to someone.” They tell me they'll help me and I explain what's going on. But it never fails that something doesn't get submitted right between the operator I talked to and the person that shows up in the house who would say, "We didn't know that.”

POOR SERVICE, NON-RESPONSIVE AND MISREPRESENTED PRODUCTS - I have been an AHS customer for 12 years and am now convinced it has devolved to one of the worst companies for service and customer care. Contractors are not qualified or reliable vendors and just want to collect their call-out fee. The sales people will say anything to sell a home warranty without regard for accuracy or the truth. I will definitely NOT renew my contract and will file complaints with the BBB and Texas consumer affairs office.

My A/C stop working last Monday. I submitted a service request the same day. The technician was not able to arrive until Wednesday between 12-4 which was fine. I understand this may be a busy season. Unfortunately, the technician did not arrive at my home until 7 that evening. After completing the diagnostic, the technician stated that AHS would be in touch with for the next steps. The 24-48 hour window regarding when someone would be in touch about if/when my A/C unit will be repaired has long passed. I have contact customer service SEVERAL times and no one seems to have any updates except "we are waiting for the detailed diagnostic test to be submitted". It is well into the high 80's in Atlanta! I also have three-year-old at home.

Borderline Fraud. The American Home shield approved vendor did a service call on our A/C and reported the parts needed to fix. While the fix was approved it has been a week and American Home shield has not ordered the part. I have called several times and continue to get the run around, told I will get a call back (doesn't happen). Meanwhile it is 100 degrees and no A/C. Asking for a supervisor does nothing, they tell how long the wait is, they can't find one, etc.

The heating coil was messed up and it wasn’t producing heat in the dryer. The technician called us and we gave him all the information. He started taking notes of what the problem was. The heating coil platform was broken so he replaced it and it’s still running, so I'm satisfied so far. It takes a lot of stress off of your back knowing that all your appliances will be covered and it'll be easier to get them repaired than to go buy a new one. So, I would recommend American Home Shield.

American Home Shield's contractors have all been pretty good. Recently, the AC wasn't working at all and there was a part that had blown. The tech had the part with him and it was a quick and easy fix. I also had a septic issue and it wasn't covered. I found that out after the techs came. I had to pay $1,400 'cause the issue was outside the dwelling. The propane tank was on top of the line. There was no glue around any of the piping so the techs had to dig the whole thing up, put a new one in and move the propane. This warranty is beneficial to have. We've had a couple of different things happen and every time, it's been easy and resolved as best AHS could.