American Home Shield Reviews

My disposal was stuck and I tried calling American Home Shield but it was horrible. I was on hold for almost 10 minutes and then I called back again and waited. I did it one more time but the wait-time for someone to answer was ridiculous. So I went online and it was a better experience to book online than to call. But if someone was older, it would be very frustrating if they weren't real savvy with the internet. When the tech came, the disposal just needed an Allen wrench to turn something at the bottom. It was really easy. The tech did great. He was on time and very professional. He was a nice guy.

My recent claim with AHS went well. The water was not coming out of the sink good, in my master bath. The cold handle froze up too. It wasn't something that could be fixed. The contractors tried, but they couldn’t get it freed up. So, they replaced that. Then, my shower, what's inside the wall that let out a certain amount of cold and hot was malfunctioning. They had to replace that too. The contractors were good. I just wish I could have gotten a little bit nicer stuff. I would like to see better quality with the replacements.

The electrician came and nothing happened because he couldn't find the transformer box for my bell. So, I got no bell and I still had to pay the $75. So, I was annoyed. But that was the only incident and I like American Home Shield so far. The experience has been good other than this one.

Astro Appliance is very professional and are knowledgeable. They came out the first time for the dishwasher and the tech took care of it. Then, on the first refrigerator, he said he needed a part and it was gonna take approximately three days to get it. He came back at a time he said, replaced the part, and it’s working wonderful. On the second refrigerator, it was the same thing. If I have to get someone to take care of my personal items, I will call Home Shield and I will recommend it to anyone. I am very pleased with their work and their professionalism. I will continue with them for years to come. Now, I’m buying another house and the first thing I would do is get Home Shield's service.

The contractor came out and fixed the plumbing, the faucets that are outside and the dishwasher. Everything was professional and good. They were clean, had their mask on, and told me exactly what they were gonna do. Now, my plumbing is working, which is better than before 'cause it wasn't working at first. I was pleased with everything. People definitely need to get American Home Shield 'cause they'll come out and fix the problem as soon as possible with no problems at all. It's best to have it when you need it.

Every time the washing machine would spin, it would get louder and louder. So, the bearing wore away. The contractor came out and tried to change the bearing but it was more than that. They had to change the whole drum. So, it took a little while for the parts to come in but they were excellent. They came in and did it all in one day. I'm satisfied.

We didn't have cold air that's why we called American Home Shield. The mechanic came and took care of it. So far, so good. Everything was the way that we wanted it and the way that we thought they were gonna do.

Best Care Home Services did a great job. They actually read what I put in my trouble ticket request because they came to the front door with the equipment they needed to do the repair. They didn't have to go back to the truck. They walked in and was ready to do the repair. They were also wearing masks. They were done in probably 10 or 15 minutes. They also checked other parts of my house to make sure they hadn't created another problem somewhere else, and they were done. So, it was a really good job.

The air condition was not working. The contractor came, found the problem quickly and fixed it. Since the repair, the AC is how it's supposed to be. Anytime I called American Home Shield, the contractor came on time and fixed the issue. So far, AHS have been good.

Crown Home is excellent. They do a really good job. I've had them before. They came this time for a plumbing issue. It was a sink leakage underneath the sink, and the contractor was able to fix that. Now, I can run water and nothing leaks underneath. He was really nice. He did a quick job. American Home Shield is awesome and they send out whoever I need. They send out really good people. They're always doing a good job for me. They've done everything that I've asked.

The transmitter that would start the machine died out. The tech from Metropolitan Heating & Air had to replace it. He had a mask on and he never came inside the house. He had that part already and the whole work only took 30 minutes to fix. The transmitter that died was supposed to last for three to five years. But we couldn't tell if it was gonna break or not. Then the tech said that the routine check was not covered under my warranty but if the transmitter would break, we could contest Home Shield up to 60 days.

First of all, I had to set up to pay monthly out of my account. It did it one month, but it didn't do it the next month. It did it the following month again and then didn't do it this month. I don't know when the payment comes out and when it doesn't. I just got a bill for two months in the mail and I'm going to take care of that because the last thing I need is for that to lapse.

I sent in a claim when I had a problem with the washing machine. The tub was not working in the spin cycle. They gave me a window of time that I would hear back from the contractor in a timely manner, which I did. Richard’s Appliance gave excellent service. The washing machine has been working fine.

I have a very old air conditioner and it wasn't very clean. I was concerned about the air circulation in my home with the fires so I needed it cleaned out. I went online and unfortunately, American Home Shield's online service doesn't allow for explanation of your request for service. It allows you to put in your request for service but they just assume that something's broken down and that's not the truth in every situation. When the guy arrived, he thought there was something wrong with my air conditioner. I said there was nothing wrong with it. It seemed to be working fine but I didn't think it was processing clean air into my home because it's so old and filthy.

Two of my friends have American Home Shield and they haven't had any issues. I went with AHS as well and the contractors have been very quick and efficient. For my last claim though, there was a lack of communication with the contractor that came out. My shower's tiling was not sealed where the shower is. So, water started dripping down to the second floor of my place and my ceiling got stained. There is now a crack going across where my stairs are. The contractor, 5 Star Quality, told me that they were gonna finish a write-up and send it to American Home Shield because there was some more work that needed to be done. Two weeks went by and I finally had to call AHS because nobody had contacted me. When I reached out to AHS, the reps said they didn't see any write-up. They contacted 5 Star who then said they will finish the report. I don't want any more permanent water damage to my place.

I am in my second year of being a customer, in the last three months have been horrific. Today, I was placed on hold for what was supposed to be a call transfer for an hour and five minutes. I called back and was told the representative couldn’t help me and contradicted information the representative provided prior to the transfer. My refrigerator was not working for three weeks in July and is currently on week two of not working. No loss reimbursement, no sympathy for trying to live without a working refrigerator and zero customer service or proactive updates.

My issue with American Home Shield has now been resolved by the company.

My refrigerator stopped working completely. I went online and told American Home Shield about it. The website was easy to use, and I was told they would contact me. I was out of town and all these things were happening. My car died, my AC died, and my refrigerator died all in a couple of days. I wasn't home when the contractor came. My son said they were great.

I've always had wonderful experiences with Home Shield. I normally call in to submit claims and it's easy to do. Recently, C Mayes Plumbing replaced the garbage disposal. I would highly recommend Home Shield. They're a pleasure to deal with.

I was having issues with my ceiling fan, house fan and exhaust fan. Professional Systems Design came and replaced them. I’ve been with American Home Shield since '91 and sometimes, the companies that come out are not that nice or reliable. Submitting a claim is easy but it’s hard to get a hold of AHS on the phone lately. You have to be on hold for a long time because of everything that has been going on. I try to just do it online when I need to submit a claim but they should have an app where we can download on our phone to do it instead of having to go through the website

American Home Shield is affordable and it's almost all-inclusive. So it's a great deal and I recommend everyone to them. It's pretty easy to submit a claim online. But when there's a plumbing leak in the wall, the plumber has to open up the wall. But American Home Shield doesn't have in their program to repaint the wall or to match the texture. It's just a wall patch. So that, to me, is a problem because now I'm out of pocket on top of paying American Home Shield the assurance for having to get someone else out there to rematch the texture of the wall and paint it. But I'm sure that's something that AHS does to keep the insurance cheap.

It was a very straightforward service with All Valley Appliances. The claim got done very quickly in 30 minutes. However, I had a four-month period where I was waiting on American Home Shield to fix my air conditioning in the middle of summer during a heat wave. The inside of my house was 105 degrees which was very unhealthy for my pets and my girlfriend. It was a very uncomfortable and disappointing situation. That left me with a bad taste. For two months straight, I was calling multiple times a week, sitting on hold for hours at a time. I had representatives tell me that they would be calling me back within the next 24 to 48 hours many times and there was only one call back. We could’ve solved it a lot quicker but it was a total nightmare. I tallied it up and I spent over 50 hours on hold. I know they're short-staffed because of the pandemic but it was impossible to get ahold of anyone.

Air Command came to my home and the company is good. There was water leaking from our AC and he checked it and recommended some part needed to be added so that the water won't come through the secondary pan. He submitted a request to American Home Shield and when I contacted Air Command yesterday, they said it was rejected. Nobody contacted me though. I had the insurance earlier for two years as well and then I cancelled in the middle. I came back now, but I cancelled my contract again.

The air conditioning would not come on. Comfort Pro came and fixed it. My husband said they replaced a capacitor and the tech had the part on his truck. He was very, very nice and he was here on time. Everything's working fine now. We just had a claim on the icemaker in our refrigerator. The ice would like freeze around the icemaker. The man came today and replaced it.

My brother and sister said that once I get my house, I got to get American Home Shield. I wanted to do everything possible to make it easier on me, so I signed up with them. But if I'm paying the policy, then I should be able to have somebody come out within a 15-hour period. Living in Florida and my claim being about the AC, I didn't think I should have to go two days. At that time, it was very warm here, especially during the summer, and the fan of the AC unit was not working. When I submitted the claim, they said it was over the weekend so I had to wait until Monday. But they should have a source of companies, not just one, that can attend to that need. Aside from waiting for two days, the first repair didn't work correctly so, I had another three days for the same thing. But once the techs came out, they were learned on what they needed to do, so I was pleased.

My garage door stopped working and I went online and submitted a claim to American Home Shield. They sent me a notification telling me that someone will be in touch with me and the repair person called me the next day. Dealing with him was great. AHS is simple, easy and self-explanatory.

My claim with American Home Shield on an electrical issue went okay. A guy from Ace's Garage Door Repair came and made some adjustments. He said he thought it was just some adjustments, so he adjusted the knobs on the actual garage door opener, and it went up and down. It worked for a day and now, I'm having some of the same issues. The garage door doesn't go all the way down by itself. The guy replaced the button that was in the garage. He said something was wrong with that, too. When I hit the button for it to open, it opens. I hit the button for it to close and it won't close. It’d go halfway down, and then it’ll come back up. I was glad he was able to come out and do what he did, but I don’t think they completely fixed it because I'm having this problem again. So far, American Home Shield is good. I have my spot in my sink sprung a leak. So, I need to call them again for that.

The guy was good. We're in a condominium so it's a little tricky to get in and out. You really have to be guided and know where to go. He called me right away and said that he was outside. I then came down and kinda looked at his truck and told him what the clearance was on our gate. Then I led him down to a space he could park in and it worked out really good. He was helpful and got right to the problem and did his thing.

The first time I set the claim up, I put in a request and did it on the computer. As soon as the guy got here to check the disposal, it had stopped leaking. But he came right out. He was very good. I really appreciated his demeanor. He said since it wasn't leaking, there wasn't anything he could do. He said if it does it within 60 days, then I can call back at no extra cost which I appreciated. It had started leaking again so I called back and it went on and on and on with trying to do it on the phone. I don't think I'll ever call again. When I called this morning, I got so frustrated with how long it took to get through with the wait on the computer thing. It drives me nuts. As soon as I did finish that phone call, I did get a text saying that they were sending somebody out. Then I got an email that said because it was within the 60 days, there would be no extra fee so that's pretty good.

Everything went fine with my AC claim. It took about three days to schedule a service, but I was fine with it. The tech from May Heating fixed the AC in a matter of minutes. Overall, American Home Shield has been fine. I will renew it every year.

The air wasn't kicking on at all and the technician from Sirius Plumbing & Air Conditioning handled it efficiently. It was something simple but he caught something a little bit more pressing and concerning and addressed that as well. It was probably the biggest plus out of the whole situation. Submitting claims to American Home Shield is very simple but there should be more transparency about when the policy kicks in because there wasn't much around that. They should be more upfront and clearer. We bought our house on the 10th and we were told we have this warranty. We even submitted that claim for the AC unit but then, we had something else come up. I tried to create a claim and they said that I only get one claim until my policy goes active, which they quoted me, “it wouldn't go active until October 10th.” But in reality, it went active about a week ago.

My icemaker was leaking water that was causing the ice to freeze up into a big old chunk. The contractor from Sears came out and replaced the icemaker, and it’s been working perfectly since. When we call, Home Shield doesn’t waste no time. They’re on time. They make sure they get out and take care of business. They get you set up and get your stuff taken care of. I like it.

I submitted a claim online to American Home Shield for the microwave and then, I had an email within 24 hours. There were two contractors. The first one was great because before he would come in the house, he wanted to know if anybody had been sick. I had to wear a mask. There were some protocols that were followed. The second contractor was a lot more lenient about that. He did have a mask on but he didn't need me to confirm anything or say that we haven't been around. But he fixed the microwave. He had to take the whole thing apart. The first one had said that he could fix the door as well because the door was kind of hanging. He said that when he changes the fuse, he would do that. But the next guy who came didn’t have any idea what I was talking about and he didn't bring anything to do it. So that was the only thing that was disappointing. Still, AHS was great when I had a problem.

Our toilets weren't flushing and the guy said there wasn't enough water in our toilets and it was done. It was quick. This time, we didn't have any problems. We had a good experience.

I made a claim for my garbage disposal as there was a leak under my sink. American Home Shield's claim process is pretty smooth. I just put in a request online. American Home Shield sends the contracted company something and they would contact me to set up an appointment. I got a contractor that was very professional and quick.

It takes forever to get through to a live person from American Home Shield. But I've had them for 10 years now and I pretty much had a good experience each and every time. I would highly recommend them to my family and friends. The techs we had for the airconditioning claim were very prompt and helpful. They're coming back out this Saturday. With the attic fan, the tech also ordered the part for it. He's supposed to be coming back out too. The contractors from American Home Shield were very professional, pleasant, and they explained what they needed to do.

I called in and requested a receipt because I didn't get anything from the vendor that came out. The washing machine and my refrigerator works. But I didn't get a list of the parts that the tech put in my machine so I have that for the future. I called and asked that from the vendor. I haven't received it. But other than that, it was a quality vendor that worked for me. They found the problem and they were very quick. The tech was very service-oriented. He did great service. He got the parts that he had to order and came back quickly. They rescheduled the appointment to get back in and repair it. That was good. I would recommend Home Shield.

The technician from ACT Appliances came out initially and then, we had to call him back. He ordered the extra part needed and the icemaker is working beautifully now. When he came, I asked him if he had a mask before he came in and he said he had one and he wore it. I’ve had American Home Shield for two years and the first thing we called them on was our dryer and that was fixed. We had a stove and a vent hood above the stove that was looked at once and then, this refrigerator ice maker. I am perfectly satisfied with them as well as the contractors.

The contractor, Donald, was inspecting our dishwasher, the range, the refrigerator and the washer. For some reason, they didn't inspect the exhaust hood. But the dishwasher, they claimed it as defective, so they're replacing that. The washing machine was leaking and he wasn't able to fix that, so they're replacing that. The refrigerator should be replaced just because I'm a registered dietician and there are rust and corrosion on the racks in the refrigerator. There is also a black mold around the same. One of the refrigerator door sealants has been damaged too.

I put a claim in to American Home Shield for a dishwasher. I went online and submitted what was wrong and then, they sent out a contractor. He looked at the dishwasher and put down what was wrong. They said that AHS would get back to me but they didn’t. So, I finally called the other day because I had been without a major appliance in the house all this time. I didn't get a call within that month. I don't understand because there was a guy here and he took down the color of the dishwasher and the dimensions. They called me twice and asked me for the same exact information. Then, I haven't heard anything. So, I called the other day. I'm highly disappointed.

We had a plumbing issue in the kitchen sink. I called American Home Shield to file a claim and the process wasn’t difficult. J & M HCP was good. Everything was back to normal since they've been out. It's nice to have American Home Shield. Being a first-time homeowner, it's nice to have a backup.

I had an outlet that wasn't working and they arranged to have an electrician come out. They handled things really quickly. The contractor was very nice. The first time they came out, we couldn't figure out the problem, so they had to come back. Then they found the problem and took care of it. It's working as normal since then.

In general, American Home Shield has been good. I've had two different service requests where one of them was within the last three weeks, and the other one was a month before that. For the most recent one, it was when my dryer wasn't working. When I'd hit the button to start it, it would not spin. It sounded like it was going when I had my finger on the start button, but when I took my finger off, then it totally stopped. Even with my finger on it, it wasn't spinning.

I've been with American Home Shield off and on with different properties for 10 years. I've been very pleased with them. I had a different company for a different property and I dropped that company to go with American Home Shield because of the quality of service. It's very easy making claims with them. Lane Service came out recently because my AC wasn't cooling and it wasn't keeping up with the thermostat. I haven't had issues with that unit since then.

I had three plumbing issues. The first one was with the faucet from the shower. The second one was one of the sinks was having an issue where the water was flowing slowly. The third one was with the bathroom seat. I opened the case with American Home Shield and described all the issues I had. They assigned someone from Brick Street Plumbing and the process was smooth. By next day, I had the contractor here to take care of the issues. He was really nice. One issue though is he couldn't figure it out because he could not pull the sink. But that was fine. It was not a showstopper for us. I'm pretty satisfied with the experience.

I submitted a claim online one time but I have a disabled daughter so it's easier for me on the phone. They have been always responding to my phone calls for placing orders over the phone. The first company that American Home Shield sent for my laundry washer did not come. The technician delayed the call and he was last minute. We were shopping and he said that he was five minutes away from my house. I said that he should’ve called me. Then he said that he was gonna be there Monday. I told him that that's not possible to wait until Monday.

The toilet was slow draining and then the sink was the same thing. Shields Plumbing came in and they were respectful. I showed them where the issues were. They looked at it and they worked on it, and then they fixed it. So, it was no issue when it came to how long they took to fix it or the time frame it took them to get to our house. It was pretty good. Shields Plumbing gives good service each time they've come out. It's pretty easy being able to go in the app or the AHS website and then submitting the claim. It's convenient instead of having to call. It was easy when it came to getting the quote before we even purchased our warranty. I never had an issue when any of the people that came out to fix anything wrong with the house. So, I'd definitely recommend American Home Shield from my experience.

The heat pump wasn't working right. It was making noises. Home Shield sent out Service Mechanical and they were very good. The tech fixed everything. The heating works good. Home Shield always does what they say they will do. They get things fixed, they're prompt with their service, and they haven't gone up much in price.

I called American Home Shield and told them the plumbing issue. They charged me a service fee and then they sent someone out who misdiagnosed it. They thought that the problem didn't exist. They didn't fix anything. So I called American Home Shield back yesterday and another company is supposed to come out on Friday. I pulled out the ceiling in the kitchen and it's leaking from the pipe. So we're gonna move forward from there. Overall, American Home Shield is not very user-friendly. You get put in another country and you gotta deal with arguing back and forth for them to set things up and the service fee.

My refrigerator was leaking water into the fridge and Omega came out the same day. The guy was very nice, very professional and got the job done really quickly.

Most of the time, I submit claims to AHS online and it has been very easy. When I call, sometimes there is a language barrier between me and the few of their reps. Still, I have a pretty good experience and we manage to get things resolved. Most of their techs are professional. I had a problem with one of their electrical contractors though but AHS doesn't use them anymore.

My pool pump was shot. It didn’t fire. It was old and rusted out. American Home Shield sent out a tech. They came out the very next day and replaced it. The guy who installed the new part was awesome. He's a super good guy. The last time I called American Home Shield, the call center was so noisy. They must've had it outsourced. It was like there were 50 people in a size of a living room. It was that loud. I kept having to repeat stuff and re-ask questions. But the claims process itself and the company have been great.

American Home Shield has been very attentive to me. They send good contractors and we've been very happy with them. Most recently, I had their contractor out for a toilet repair and the claims process went great. Things were very positive when their tech came.

I had my dishwasher repaired through American Home Shield and the process was very easy. The tech they sent was very prompt, quick and courteous. This has been my second claim since I became a member and I love how the process is hassle-free. I don't have to play phone tag. I love American Home Shield.

We've moved a couple of times and American Home Shield has been our backup to the houses, which has been really nice. Submitting claims is a simple process. The only problem that I have sometimes is getting a person on the phone. But when I do, they're very good. Also, when something goes bad on the weekends, instead of 24 business hours or Monday morning, I wish we could get something started at that time, like a Saturday morning. Other than that, they've been real good with us. I had a dryer claim that Ramey came out for. The last load I ran, it came out extremely hot and I thought something was up. Then I started to dry some other clothes and it wouldn't work. They fixed a part and the dryer has been working well.

MCI was out here about a week or so ago in regards to a ceiling fan that we had that stopped working. That was the third time that they came out. The first couple of times that they came out, I didn't consider it as their fault that the problem wasn't presenting itself clearly for them. Their response and getting in touch with me to set up an appointment was timely. And whenever they set the appointment, they'd contact me ahead of time to let me know they were here and my expectations were met each time.

I had a claim for maintenance on my heater. I made the call, AHS told me what to expect and who would call me back. The contractor called me, and the next day, the man was here and did an excellent job. He went over detail by detail what was done and how and what shape my heater's in. Everything went well and I was happy. I'm from New York originally, and then I moved to California for 15 years, and then we retired here in Missouri. I had bad experiences with vendors here where independently, I was trying to get somebody to come in and they either don't answer the phone or they answer it and they would say that they'd call tomorrow. Then they either call three days later, or they would show up late or they don't. That's why I'm really thrilled with American Home Shield. It was very fast, efficient, and no problems. I'm gonna recommend it to anybody who needs to look into that kind of service.

I had the same problem I had before when the repairman came out. He’s supposed to put a camera in there and he never did. Then he comes out with a ridiculous thing just to put the snake through 50 feet for $713. I told him to get off my property and not to come back again. The issue is not fixed. I'm gonna call American Home Shield because he said that they could’ve done it. They had an extra deal that they will come inside the house and do the plumbing including the toilet, but nobody ever told me that. I would’ve said okay. I'll pay $10 or whatever is extra.

I've had Home Shield for a long time and they're very good. With the pandemic, it's difficult to get hold of people and everything's online. It makes it a little slower to get responses. But I've had a lot of things go break and they've either replaced or repaired. I had a washer claim and GE Appliances brought the replacement for our washer. GE Appliances was polite, they did their job, and they were quick. Also, they had their mask on.

I called American Home Shield and submitted a claim 'cause I didn't have my hot water in my bedroom in the shower. They told me that someone would be contacting me. They gave me the option of two contractors and I picked Waters Edge. I knew the other one so I wanted to get someone I didn't know. That was the first one they recommended also. The contractors texted me or emailed me when they were coming out and told me who it was that was coming and when they were coming.

We submitted a claim with AHS because we were having trouble with the wash cycle in the washing machine. I got through the website of AHS and it was fine. It was easy enough to use. The contractors that came were professional. The washing machine has been good so far. My experience with AHS has been professional, clean and it was good engagement.

It all started in January. I had a new furnace put in then I had a broken pipe under the house that apparently had been there for a while 'cause I was beginning to get some smell from the kitchen sink. I called the plumber and he checked it out. He didn't go under the house. He noticed from the side vent outside the house and said I had a broken pipe under there. They could not get in there and fix that pipe until I had restoration done. I asked what was that and he said someone else was supposed to come in, clean up all the debris that was in there and put something underneath to absorb moisture. I had to call someone else and apparently, this is not covered by American Home Shield so I had to go on my own to do this. They came in and cleaned out everything. To get underneath the house, you go in through a closet door and it's a small opening. But they got in. Once that was done, the plumber said to call him me back and he'd come repair the pipe. So, I did.

We call the main phone number for American Home Shield and explain to them what the problem is. They say they're gonna contact someone to get back to us with an appointment date. Maybe two or three days after the appointment, our deductible is deducted. I gave them a payment from my checking account. I made a claim for my oven and this is for the same repair and the same company I had in April. For whatever reason, our oven went out. The tech came right out and repaired it. He was fine.

I told American Home Shield that water was not coming in my bathroom shower, where we turn on the tap. We tried to clean everything but still, the water was not coming. So, they sent it to J & K. The contractor came and solved my problem. He did a good job and I'm happy with that. It’s been perfect since then. I will recommend J & K and I'm very satisfied with AHS.

My central air conditioning broke. I called American Home Shield and their contractor came. The techs said that my unit needed to be replaced. Home Shield didn't tell me that they could actually fix it. Also, they can pay the contractors to replace my unit instead of having me pay another guy. There was a lot of miscommunication. Eventually, the tech came, installed the replacement and did a decent job. He had to get a couple of subcontractors to do my electrical. I wish AHS would have told me right off the top that they had this option to use their contractor which would be a lot cheaper. Still, things went well.

P.G. Appliance Service came and fixed the microwave that didn't have no power at all. I filed the claim through the website and it was straightforward. Everything was understandable. I like the website. American Home Shield gave me a time window when the contractors would contact me and they were pretty swift with contacting me. These contractors came out twice. The first time, they contacted me right away within an hour almost. The second time, I had to contact them the next day and they came back. They came out that same day. They're good guys. Everything’s been working fine.

I'm happy with American Home Shield. I called them for the washer and dryer. They set me up with the provider and it was serviced in 24 hours’ time. The contractor called me like in half an hour's time once I opened up the claim. He set up the appointment, came and did the job.

The toilet wasn't draining and the contractor came in. I had to order a pump. They fixed it and everything went smoothly. I’ve only had American Home Shield for about three months and the only thing is that when they schedule for a tech to come out, it takes about a week. Then, it takes about a week to order a part. So, you’re without an appliance for two weeks. I completely understand the process but they could improve towards the timeliness. Still, I'd recommend them. I shopped around and AHS had the best price with the best benefits.

YAZD Mechanical came out to do the job 10 days ago. They were really fast and efficient. The whole service was great. They said everything is fine. Everything is in great condition.

Submitting a claim to American Home Shield is extremely easy. I do it online. It only takes a couple of minutes max from start to finish. The last claim that I had, I posted the request, and within 10 minutes, I had somebody from CTR Services contact me and said, “Hey, I'm in your area. I'll be right there.” It was extremely fast. It was 6 o'clock at night, it was late and it was all taken care of. I needed Freon, so they put Freon in my unit, sent me a bill, and I paid it the next day. So far, American Home Shield fixed everything that I've needed from a dishwasher to the AC and a couple of other things. I have recommended AHS to a friend who ended up buying it.

My built-in microwave came up with error messages. It would start beeping at 3:00 in the morning and come up with error messages SE and various messages. I called AHS and they said that contractor would notify me as far as when they would be there and that I would get an email indicating who it had been given to. I did receive that. Then the tech came out and he went through some reset procedures. It reset, but then within a few hours, it was doing it again. So he came back, ordered a part and installed it. He was exceedingly polite and he seemed to know what he was doing. He was cautious with wearing a mask. So I would certainly recommend that company. They were excellent.

I've never used American Home Shield until now. My disposal went bad, so they had a guy from Sigmond Plumbing come out. It took two days and I wish that it was a little bit quicker getting to my house. It was easy to request for service, but I wish the online would let you answer a bit more questions and in depth than what it is. There was one where I wanted to say it was leaking and it wasn't working. They're combined and I couldn't answer both of them. Maybe if I could have selected the leaking too, there would have been a lot more urgency to getting to my house, but I stuck a bowl under there, so it wasn't horrible. When my sister called for her company though, they were out the same day. I'm assuming it depends on who they call and if they're available though.

I call in when submitting claims to American Home Shield. It’s easiest. The reps are super good to go and the technician from Third Generation Plumbing and Mechanic was off the chain. He was fantastic. We didn't think there was anything in the beginning and the PVC was a continuing problem. He fixed it and since the repair, it's perfect. Everything has been great with AHS.

I have two houses that I pay to support this insurance for over $1,200. The way to handle things varies and changes. Some companies are very good, some are not. I don't know why it's totally different situation. The central vacuum is 20 years old and it just broke. Sierra Central Vacuum came out. The technician is a specialist. He checked it, called American Home Shield, got it approved, gathered new equipment, and installed it. It was a one-time service that resolved the problem. I was very satisfied. However, I called so many times for the dishwasher issue and I had to pay three times to resolve it. Then American Home Shield does a lot of advertisements and also the follow-up always makes you renew. I wish they concentrate on their job quality and customer service quality instead of putting a lot on advertisements. They should save the money for better service.

We had a plumbing issue. I submitted claim through the app. It was done in a couple of minutes. It was super easy. The contractor came out and got us all sorted out. He was very professional and he wore a mask and gloves. He didn't come with booties, which would be nice, but that would be above and beyond. But he took care of one of the problems with the water heater and he explained to me step-by-step what he was doing to relight the pilot, the things to look out for the next time it might go out. He said that while he was checking the downstairs plumbing leak, that he would just wait a while to make sure that the light stayed on before he left. It was pretty straightforward.

I called American Home Shield about the oven not working and they assigned someone. The very next day, that contractor was out, fixed it on the spot and it was done. I had a great experience. I'm a Real Estate broker and I put all my clients with AHS because they're the only ones that I trust.

Foster's Heating & Air solved our problem and they were awesome. The issue was the piping that was that carried the water. The guy already had the part but he had to get the replacement approved through Home Shield first. It took a couple of days but it wasn't a big deal. As soon as he got an approval, he came back and fixed it. And it works perfectly now. American Home Shield was great. At first, I thought we were gonna have trouble calling in the claim. When I tried to pay the first time, it wouldn't go through for some reason. They had to email me and I had to call them back to use another form of payment, and my co-pay finally went through. American Home Shield has the best price and they have good reviews.

Chicago Skyline came out to take care of a clogged drain. I've dealt with them on several occasions and they're familiar with our property, so we don't have an issue. They also communicate well with our tenant. The issue more so is with the main company, which is American Home Shield. My feelings about the company as a whole is hit or miss. Submitting the claim is simple and straightforward, but the problem with American Home Shield is that you have to wait on the phone, sometimes for almost an hour, to get to a person. That can be quite annoying, and then sometimes, they send out vendors who aren't the most competent. I don't have a problem with the one that we currently have had, but we've had past experiences where some of the vendors aren't the best.

I've had American Home Shield for 35 years and I was really happy until last year when they changed some of their rules on fixing things. I got stuck with one of their regulations saying that their warranty was not gonna apply because what I had was out of code. Before, even if something was out of code or if I had something like my air conditioner put in 25 years ago, they would fix it anyway. Instead, we got stuck with a $5,000 air conditioning repair bill. I was a realtor and I always put Home Shield on all my homes. I would go to bat for them in a minute but this little change to their rules is making a big difference.

My dishwasher was not working at all and the technician that came out to service it was very friendly. He explained exactly what he was doing and what the issue was. He wore a mask and had gloves on. He was very cautious while he was in my home and I have nothing but positive feedback to provide concerning him and the service that he provided. In general though, American Home Shield is inconsistent. I had experiences like that where the technician was awesome and the company was great in terms of scheduling appointments and getting someone out to take care of the issue. A couple of weeks before that technician came out, I had someone else come because there was a leak from one of my bathroom sinks and the kitchen sink.

Our AC was leaking a lot of water and it was creating mud outside the home. The first time Airtronics came, they repaired something that had gone bad that we didn't realize. So they thought that would fix the issue but it kept dripping water. Then on the second time, they found water on the pan. They blew the air out and unclogged it. Then after that, my yard guy found that there was water dripping straight off the mud.

I've had one claim and the contractor called me within a day. It was wonderful. He came out on time. He did the job that he was supposed to do. Everything was great except for they couldn't fix the dishwasher because it goes on and off. The guy tightened a bunch of stuff and it came on. Then we turned it off, and turned it on, and it came on. But after he left, it went off again. They're gonna replace my dishwasher now and I got a call last week from American Home Shield. It was an 800 number. I couldn't understand the lady that left the message. I don't have any idea who I'm supposed to call or what I'm supposed to do. I called the contractor and she said since American Home Shield is gonna replace the dishwasher, they aren't involved with that anymore. I called American Home Shield directly and they transferred me to another number which was fine. But after an hour and a half on hold, I hung up.

Eagle Heating & Air came out for a preseason checkup. We had to have our unit cleaned and inspected every year. The technicians were professional and friendly.

I had a satisfactory experience with American Home Shield. I made a claim for my air conditioner which was okay and yesterday, a man came and fixed it. The tech was fine and my air conditioner is working fine now.

Six weeks ago, I called in to get information on what AHS covered 'cause it's benign on the policy. I had to wait an hour and a half to get someone to pick up. I really wish they would have a callback system. But when I called in for the claims, it was awesome. Somehow, I was lucky enough to get patched through in 15 minutes. It was doable. I told them that I have banging in the walls when you turn on the hot water. I don't believe it's a leak 'cause there's no dark spots through the walls. I suggested to them that it might be a pressure valve. They took in all the information and they'd let me know. They said, "We don't cover for warranties if there's a noise in the wall," which I figured they wouldn't. You'd have to tear up all the walls to find it. So, that was fine.

I gave Home Shield a call and they scheduled the contractor to come out. The contractor came out that same day and the breaker was fixed. It was very smooth and very well done. The contractor had boot covers and he had his mask on. It was just a breaker change, so nothing complicated. And the contractor knew what they were doing and it was an easy fix.

The air conditioner had stopped working. I went through American Home Shield's website on the computer to do a claim. It was fairly simple. There's a button that said, “file a claim.” Then, it had the option there for conditioner. About five minutes after I put in the claim, it already had the name of the company, and they called me like the next morning to get scheduled. On Time Plumbing & Heating came out, and the service that they provided was good and quick, and everything worked out.

We had a few issues with our appliances. Our dryer wasn’t spinning properly. The dryer drum had come off its track. CK Appliance came out and fixed a bearing on it to make it run properly. They got that working nicely. And then there was an issue with our washing machine. The valves for the water weren't working properly so it kept erroring out. It wasn't getting the right amount of water so it kept saying it wasn’t getting any water and it shut off. I specifically requested CK because they had already taken a preliminary look at the washing machine while they were fixing the dryer. They came out, replaced the valve on that, and got that working again.

This is my second property with Home Shield. Recently, the downstairs AC unit stopped working. The issue ended up being it was low on refrigerant so it was freezing up the core. Atchley Air came in, diagnosed the unit and filled it full of refrigerant. They did great. I've had that issue before with a different house, and we'll see if it lasts. If it does, then it was successful. If it doesn't, we'll figure out what the issue is.

Submitting a claim to American Home Shield went perfectly. The tech who was sent was on time, very quick and knowledgeable. He used a mask and was very polite. He installed a faucet in my kitchen and now it's doing great. Though I wish AHS didn't go up by $6 on my monthly rate, other than that, I've had two or three repairs with them and everything has gone perfectly well.

We called AHS and submitted a claim. The rep was helpful and fast. When the technicians came out for our AC, it was wonderful. They repaired it. So far, it's been great with American Home Shield.

We called American Home Shield over the phone to have our central air conditioning unit serviced and then they called the place that was gonna service it here locally. The date and time was then verified and we paid 100 for the deductible on the service. The unit may need coolant and they had noted on the recording on Home Shield that there would be a little fee. The unit did need some coolant, so we had to pay an extra $35 and that was our total price. The air conditioning has worked good since then. We live in the desert, so we run our central air practically year-round.

I had placed a call several weeks earlier and Crain's Air Conditioning came out and looked at our air conditioner. Then I had some additional problems so they came out and fixed one thing on it. Then it went down two days later. They came back out for a third call and traced down the issue and replaced the capacitor on it. They were very professional and they responded very promptly. Submitting those claims was fairly easy in the beginning. The biggest thing with COVID right now is actually talking to a live person. There's an extended wait time because they have fewer people in the office who's answering the phone. So other than the initial wait time to talk to someone, that's the most difficult thing about it.

I have called this company on several occasion concerning a problem with my AC. They told me due to excessive use of my system they could not service my system. Well they knew that my home wasn’t a newly built home, so yes there will be problems that arise. Isn’t that the reason I purchase the home warranty. I have tried to reach management about my concern, but can only get as far as a person who only speaks broken dialect, and tells me that she will have someone call me. I have been waiting for a return call for over three week, and no one has yet to follow up with me. I only ask for a refund of all my monies, however this company seems as though they are truly a rip off. I would not recommend this company to ANYONE.

My well pump stopped working on Saturday, which means no water in the house. I contacted AHS and requested service. A contractor was assigned, but did not contact me. I reached out to AHS and they told me a new contractor would be assigned and contact me on Sunday. Sunday came and went with no contact. On Monday morning I called again and a contractor was finally assigned and that morning went to my house. The technician identified the issue as a bad control board. He immediately submitted the authorization request to AHS. Hours later there was no word from AHS. I contacted them and they told me the contractor had not submitted the paper work. I asked them to call the contractor because I knew that wasn't true.

After years of paying premiums with no claims our washer gave out, so finally a chance to use our policy. Called AHS, told them the drum was spinning unevenly and smoking - clearly the drum needs replacing I say. 10 days later a repairman shows up, of course looks at the drum for 10 seconds and declares it needs to be replaced. Now AHS is supposedly looking for replacement parts (parts and labor clearly more than replacement cost of the machine) with no indication of when that search will end, the timing of replacement if they find the parts, or their intentions if they don’t find the parts. The ticket shows as ‘closed’ in my online account so the only source of info is me calling AHS every day, waiting on hold, and re-explaining all of this to a new operator. Short story, 3 weeks, no washer, no end in sight. AHS is a complete waste of money and time! DO NOT BUY!

The hot water heater went out. We called to submit a claim with AHS. The vendors came and they said it needed to be replaced. However, the new hot water heaters have different air vents on it than the other ones did. So, the technician had to order it. But he was able to get the old one started. We still had hot water in the meantime. Everything has been fine since then.

American Home Shield was the easiest to buy and it has been great thus far. We've had three claims and two have been with H&C Electric for pretty much the same electrical problem. Within 30 minutes of submitting a claim, the folks at H&C Electric are on the phone and scheduling a time. We have arc-fault interrupters in the house and they usually have issues. The breakers would flash a code that tells you when they're bad or what's wrong with them. H&C Electric came out and replaced the breakers post-haste. We have a dishwasher claim in process and that hasn't been as simple though.

Our air conditioner was not working. It was running all the time but no cold air was coming out and the compressor wouldn't go off. My husband had to turn it off at the breaker. I called American Home Shield and paid the $75. This was on a Friday night and on Monday afternoon, A-US Air Conditioning of Texas came out and their tech found that a fuse had blown. He changed some little bracket fuse. He also started checking the lines back and there was a kink in the line. The Freon had finally just busted through it. All the Freon was gone so he had to put 8 or 10 pounds of Freon in, plus replace that whole piece.

My air conditioner wasn't blowing out cold air. So, Pete came and fixed it quickly. American Home Shield's claims process is pretty simple. I submit a claim, then they'll send me an email with the company that they're sending out for me, and then I click on the link and then go on their company and schedule my appointment. A person comes out whenever I schedule the appointment for. Having the home warranty is great because I could pay way more to have someone to come out to service my air conditioner, and it was only $75 when it could have been more than it.

I had a refrigerator that wasn't working. I did the claim online to American Home Shield and it was fairly simple. The technician who came out was very pleasant and professional. It ended up being an electrical power issue which isn't under contract and so, that's for me to resolve. But they accurately diagnosed the problem so it was helpful. I'm satisfied with AHS.

I had no hot water and I put in the claim to American Home Shield on Friday. I was contacted by the service company on Sunday and they made an appointment for me between 1:00 and 3:00 in the afternoon. That was awesome seeing that I went a whole weekend without any showers, which wasn’t pleasant. The service guy called me up in the morning and said that he was 45 minutes away. He asked me what I was expecting and I said that this water heater is about 15 years old, so it might be replaced. He said he would check it out.

I did an online claim to American Home Shield for an air conditioning problem. I had an issue logging in, but I got it resolved, and it was fine. The contractor who was sent came out and fixed the issue in just minutes. Having American Home Shield has been very convenient.

Myers Comfort came out and then came back and did the work they needed to do so the AC is doing fine right now. Initially, when the tech came out, he put some Freon in it, and it didn't work because he said the evaporator coil was leaking. He had to come back and change out the evaporator coil. Once he did that, it’s been fine ever since.

I'm waiting for American Home Shield to take care of a service that I put in there. The company that came out to service recommended that I get my washer replaced and I have not been able to reach American Home Shield or even contact them. The number that they've given me is not working. It's not helping me at all. Supposedly, they are waiting for a part or they have to confirm that the part is obsolescent. It's been over three weeks now and I'm without a washing machine. I've been using outside facility to wash my clothes.

The AC claim went fine. The person came out in a timely fashion. He is supposed to call back to do a follow-up but I haven't gotten that yet. He said they usually do it within two to three weeks just to make sure that the AC is still functioning properly. However, for the refrigerator claim, it has been a very unpleasant experience from day one. American Home Shield told me that contract relations was gonna call me. Amtec Services was originally called for the service on July 1st and they came out to fix the refrigerator. They came out again on July 21st for the same issue. When the refrigerator was still not fixed, they had to come again on July 25th. From July 25th, the refrigerator worked for probably about two or three more times then they were called out again for the same issue on August the 9th. They were supposed to be ordering another part from August the 9th.

My experience with American Home Shield was very positive and very professional. I'm a single woman so when I can find an organization that I trust to take care of my needs, to get the best people to me, I really appreciate that. Recently, I had to get my garbage disposal replaced. I went online, used their website and the portal and scheduled everything. The payment was done there. The subcontractor contacted me within 24 hours. I was very satisfied with their level of professionalism, their skill and their expertise in fixing the problem.

Everything was great with Premier Appliance. The guy walked me through the process, told me what the issue was, walked me through how he was gonna fix it, and gave me his contact information in case the fix didn't work. American Home Shield is fantastic. I was really pleased with the response time and putting in my request and when they get somebody to come. It's beneficial 'cause I don't have to go out and look for somebody when something happens. I had the HVAC unit go out. They were able to find somebody and have them come out. They go ahead and get everything started, like paying them to come out and go ahead and repair it without really needing feedback from me other than just a quick little acceptance online or on the app. Filing a claim is very easy and very intuitive online.

Submitting claims with Home Shield was pretty easy. The first one I just went online too. We recently had a leak issue in the kitchen. The tech has come out and he was very professional. All good. I'm very satisfied with Home Shield.

The microwave stopped working and I contacted Home Shield. They sent a tech who diagnosed the problem and ordered the parts. Then, he came in the next time and he installed the new parts. It was very fast and everything was up and running. It was a great experience. I've had Home Shield for a long time and I always recommend them. They care of all the issues and they were very quick to resolve them. I'm so happy about it. It's a peace of mind.

We have two air conditioning units and one of them wasn't giving us cold air. Between the request time and the time that somebody was available was a week so that was kinda long. But it was during a hot period so I imagine they were busy. When Super Air did come out, they were very pleasant. I showed them what needed to be done and the guy said there was a compressor that needed replacing so he did so. He checked to make sure that we had cold air out of the register before he left.

Home warranties are problematic in nature. I've had many claims with American Home Shield done so far and overall, they've been fine. The claim submission is great and easy to do. But they should expand coverages. The rekeying done by Pop-A-Lock was very good. It took them less than half a business day to schedule. The service was timely, professional, and efficient. They were here for maybe 20 minutes. I felt very good about the precautions they took.

Many years ago, I was a Realtor and I started giving a one-year funded American Home Shield warranty to all my buyers as a closing gift for two reasons. It gave them peace of mind and if something didn't work in their new house, I wasn't the guy getting the complaint. They'd just call American Home Shield and have it taken care of. So when I bought my house 34 years ago, I signed up with American Home Shield almost immediately. And they have been wonderful. They're efficient, helpful and available.

When my air conditioning was not working, I submitted the claim and they gave me a provider. But when I called those people, they told me that they didn't accept AHS claims anymore. Apparently, they're assigned by computer and nobody called them until they got a message. So that wasn’t too good. So I called AHS back and they gave me another provider, which was LynnCo. Then LynnCo called me and said it would be five days for someone to come out.

The motor would run but no air would come in so the gentleman came. He couldn't see anything but he said it was a little low on freon and put a pound of it. Within seven days, it was having the same kind of difficulty so American Home Shield sent another contractor. They did not charge for that one 'cause it was so soon. That gentleman put a capacitor on that air conditioner. He said if that didn't work, then probably it would need a compressor. The air conditioner's 14 years old but it's working right now so there's nothing we're complaining about.

There was a point when I thought I could get a better monthly rate and I went to a different company. I ended up firing them after the first service call and going back to American Home Shield. Sometimes, it's better to pay a little bit more per month on the premium to get what you need when you need it. When my garage door opener was not working and the garage door was not closing, I did my claim. I was given a four-hour window time frame, but I had to reschedule the company twice to get out here because of my work schedule. The guy then from Flash Garage Door Service came out and he found and fixed the problem. The service kept my home secure with that garage door not closing and locking. When I go to bed at night, nothing comes through.

The guy from Alejo Electric came and he looked at the issue. He said such a problem happens if the light is turned off. In our area during this COVID-19 and the fire in the state, there was a time when power was cut out. I don't know if that's when the issue happened, because my air conditioning system was working before. He couldn't turn it on. He told me that he's gonna report what he has done and that American Home Shield would get back to me. He took some pictures. Then I didn't hear from American Home Shield. I called them to follow up. They said that somebody would be sent to take care of the issue. Then recently, I saw an email from them saying that there were limitations approving the air conditioning at my place and they gave a number to call.

Whenever I have an issue, I call American Home Shield. They dispatched Grade A Plumbing when there was a pipe dripping in my unit. The person living under my unit noticed it. The plumbing company called me. I don't live in the unit but I had someone there. They were fine with Grade A Plumbing. They corrected the problem and the issue was fixed because I haven't heard from the owner of the other unit. So far, I have not had any issues with American Home Shield although I an issue with their one of their contractors. This was for another issue though. But that eventually got resolved.

The first time I had a claim with AHS, the contractor said they would have to take out the tub and everything else and it wasn’t something that AHS would cover. It wasn't normal wear and tear. They charged $100 and told me they couldn’t do anything. The hardest part was nobody would talk to me. I would call and ask what the problem was and they said they would find out and get back to me. I had to keep calling and calling. It was one of those things where if you're waiting for an agent, you wait for an hour and 55 minutes. They didn't give the option of calling back or anything like that. It was ridiculous. I read a lot on the company and they had really bad reviews online. They do this a lot. They go out and say there’s nothing they can do. Then, they charge the 100 bucks. I told AHS I don't wanna deal with that company anymore and they said they will put that on notation.

I went online, into my account, and I picked from the pulldown menu of things I needed to claim and then that created other options within that field. Then I picked the one that I felt most represented what I needed and I clicked submit. Home Shield got back to me the next day. An HVAC guy came out. We have seen him before. He was nice and efficient, and he fixed our problem. It was all done that day. It's now working just like it should be.

Filing the claim was very easy. You go on the website, put in your problem, and you get a confirmation minutes later. The guy who came out was very professional and answered questions. He was really nice. He did a great job and fixed everything. They were a good service company. I would recommend them.

We had been out of town and came and air conditioning had frozen. It wasn't working so I called American Home Shield. They sent a guy out here that said the blower went out. He was a young man, pretty nice, professional, and courteous. He did a good job and fixed it, but just the other day, the blower was making noise. I have to call the contractor back and they have to send someone back out here to see what's going on.

My garbage disposal had locked up on me and I couldn't get it to work. The contractor that AHS sent came out. It was jammed up. I'm not sure exactly what was the cause of the jam, but he got it fixed and I hadn’t had a problem since. The contractor did a real good job. I haven’t had any problems with submitting a claim with AHS. They’re pretty fast about getting somebody out here to get it taken care of. I hadn't had anything but a great experience with American Home Shield so far. Having a warranty saves me a ton of money. Just this year alone, I bought a new house and I've had four items jack up on me and they were out here to get them taken care of.

I've only done one claim and I filed it online. The technician from Maughanst Appliance came out and he was professional. I told him the problem. He said he knew what it was and showed me, so if it happens again, I could fix it. It only took 15 minutes. I'm a technical guy and he knew it that was why he probably told me ‘cause I repair equipment too. He did a good job. American Home Shield was awesome. It didn't take any time at all to do it and they were in and out.

There was a little finishing nail that got bent sideways and was lodging against the wall of the garbage disposal so it wouldn't spin. The guy from Carl’s Plumbing found it in a few minutes and got it cleared. Everything is fine now. I was standing there right with him when he was working on it. He pulled it out and showed it to me. I had my hand in there, looking for it myself but I couldn't find it. He was observing protocol. I submitted the claim online and paid my deductible. The vendor did what they were supposed to do. They contacted me to confirm the appointment. They came out when they said they were gonna come out and took care of it all. So I was happy with it.

The people from J&J Mechanical that came out were really professional and really nice about everything and honest about what needed to be replaced. It was the dishwasher and the washing machine that needed to be replaced. They sent everything in to American Home Shield, and I never heard from American Home Shield again. I called and called. I was on wait for one hour, sometimes I was on the phone for three hours. They never called. When I asked to speak to a supervisor, the lady said that the supervisor was busy. She just kept saying that the supervisor was on another call. Then, she would give me a number where the washing machine and dishwasher needed to be replaced. So she will click over and get me to another department, and I was on the phone with them for two or three hours. I have never reached the people to replace my appliances.

My recent claim with American Home Shield was the air conditioner. It wasn't working correctly. The customer service people are in the Philippines and we're here in the States. So they would contract somebody and neither one of them coordinated with me to see if I was home during that time. I didn't have a way of getting in contact with the person that was contracted. They would come to the house and I wouldn't be home.

It took a minute but the technician from Ally Air and Refrigeration finally figured out what the problem was and he fixed the appliance. Since then, it works like brand-new.

J & K Plumbing fixed my issue quickly but then after probably a few days, one of the toilets doing the same thing again, but I called American Home Shield and they sent their guys and then they fixed it. Now, it's working. I'm satisfied with Home Shield.

One of the burners on my range went out, and I couldn't figure out how to get it fixed. I needed to hire an electrician to come in and fix it, which Home Shield recommended somebody. He came and fixed it. It was an excellent experience. It didn't take him any time at all. He had to do a little troubleshooting. He had to call the manufacturer because it's not a common brand to have. It's an AGA range. He did an excellent job. It’s the first time I used the policy, and it worked out very well.

Service Contractors came out and replaced a part on one of my outside AC units. Then I had another AC claim. I thought I have a leak in one of my AC units because the drip pan was filling up way too fast. Also, it looked like it could've been dripping from the unit and not from the overflow or anything like that. I asked Home Shield to send the same guy and the same company back out because of my good experience with their tech in the past. He came out and found out that I had a blockage further down the line. Both units that I have were filling into the one drain pan causing the overflow. He went upstairs to one of the bathrooms where the unit drains into to help unclog it. He blew and cleaned the lines out and everything started flowing like it should. He was a nice guy.

I had an AC unit issue and I did a claim to American Home Shield. It was getting too cold. Dewpoint Heating & Cooling's service was good. The tech was friendly, very polite, and he did a good job. He sort of explained what the issue was. I also had submitted a claim to AHS one day, and I had a problem with it. I had this other guy do the repair. He said he called AHS and told them what the repair was. AHS told me they didn’t call, and they wouldn’t pay the bill.

I feel good about American Home Shield. $100 is a little bit higher than I expected but they're better than the one I had originally. The tech that recently came out was very professional and I liked him. He did his work and gave me more information about my appliances. It was an issue with the refrigerator ice maker. The ice wouldn't stop coming out the chute. He ordered a part and the part is in. The appointment was scheduled for tomorrow but I have a doctor's appointment so everything was put off until Thursday. Them working with my schedule was good.

The AC unit that is in this particular house is in the crawlspace. It was getting to be winter, so I went under the house and checked things out. There was water on the ground underneath the unit. I thought that it was just condensate but there was quite a bit of water. So it would be better to have it checked because if something was wrong or the condensate pump wasn't working, that could cause a big problem. It would freeze in the winter. American Home Shield set an. appointment up with a company to come out.

I put up an AC claim to American Home Shield. I still have an issue with my AC, but I don't know if they cover that or it’s not under coverage since it's not broken yet. I have the AC on the attic. I have two units since I have a two story house. There’s a tray that goes with my AC. It seems like, sometimes, there's water in there. There’s a tray where that water is stored, and it is all rusted and about to get broken because of all the rusting all around. I don’t know if AHS can replace that before I get a huge lake in the attic and make a big mess around my house or I’m supposed to wait until the actual tray has a hole on it.

We had a broken disposal and there was some leakage underneath the sink. Advanced Plumbing sent out someone to repair. His name is Julian and he did the repair, but it was incomplete because there was a broken part on top, which I followed up with Advanced Plumbing. They said they were gonna call back, but they never did.

My air conditioning unit wasn't blowing cold so I contacted AHS through the American Home Shield app on my phone. It's very simple to navigate and I love it. I was reached out to by United Air Temp almost immediately, maybe about 30 minutes after I placed the initial claim. The technician was really good and really detailed. Everything's been functioning fine. I have another appointment with them because it turns out that while my air conditioning works completely fine, my heating actually doesn't work at all. I just wanted to test out my heat before it starts getting cold out. Overall, the experience was absolutely fantastic. I have had zero complaints so far and I'm glad that American Home Shield has been recommended to me.

I like the quality of Quality Plumbing. They're nice, kind, very professional and did things in timely manner. I look forward to having them back again when I have any plumbing to be done. I will be requesting them. It's a great company. I had a leak and they came right away. I have had Home Shield for a very long time, and what I like about them is when you call, they put a claim in and they're right there with their people. Now, sometimes, the companies that they pick are not good all the time but Quality Plumbing is.

We had an electrical issue regarding the wiring in a light switch. I submitted a claim through the website of AHS and I like the website. The contractor that came out did a great job. He was super nice.

RG Plumbing & Rooter was very informative. They helped me with all the problems that I had. If they couldn't fix it, they gave me some solutions on what I should do next. American Home Shield was good and helpful. It was just that since it started in September, they said that I was gonna get a packet, but I didn't receive anything in the mail.

I had a leak on the pool where the pump wasn't priming the right way and there was no suction. So, the contractor, JnJ Pools, took some part and they fixed it. I’ve had American Home Shield for over ten years and the claim was good. I had another one on my AC and that one turned into a whole nightmare. AHS wanted to cover just the part but not the changes that they had to do and not the Freon as well. So, in order for the issue to be fixed, I had to come up with $800 out of pocket, which was totally outrageous. I ended up opting for the buyout, which was not what I wanna do. I have a home warranty because I wanna make sure that I don't have to bother with me trying to find someone else to fix it. I ended up paying less than the $800 American Home Shield wanted. So, that was unacceptable.

My AC stopped working. We requested to Home Shield, and then Wolfpack Mechanical came and then the tech checked that the condensing unit was leaking so it was not working. That's why it had to be replaced. Then, they put the request. We followed up but we didn't get any timelines, and they told us, “As soon as we receive the new unit, we will install it.” And then as soon as he received it, he installed the next day. The unit is functioning quite good. But from the last two days, we have been having some concern. There is some leakage in the inside unit. The water is dropping. So, we need to contact back. Other than that, we were satisfied with the response. I have heard from other people still facing the same situation in the hot weather that it takes almost two to three weeks, and they send someone to look on and then it takes months. But luckily, we got our issue fixed within three weeks.

I'm not super savvy about everything it takes to keep a home in order and operational so I got American Home Shield's warranty. When I need to call them, the experience is very rewarding. The vendors that they use in my area are concerned about the fact that I get good coverage regardless of how they're paid. At the end of every visit, at least where it was something they could provide service with, they take the time to explain what the problem was, what they fixed, and remind me that the call is under a 30-day warranty. If the problem persisted, they tell me to be sure to go back in and request that help.

The technician from Discount Contractors was good. He fixed my toilet. It has the one and two, and the technician said that when it was installed, they flipped the opposite. Two is actually one, and one is actually two. Being that, it was going down different when I pushed down one button and it had backed up some stuff.

I have two air conditioning units. The one on the lower floor happened to not cool down at all. It was pretty much spitting out hot air but not cold. The first time that the AC person came out there, he knew the main cause. The line itself was frozen in the outdoor unit so he did have to come back at a different day as the lines defrosted. Because it was a Saturday when he came out, he couldn't come out until Monday. When he came back, he thought it was simply a minor leak. He ended up discovering that it was a component that was malfunctioning. He replaced it and everything was fine. Overall, he was very punctual and very pleasant. The only thing is I kinda hoped the American Home Shield website said, “Hey, you're submitting an air conditioning claim, go ahead and turn it off to prevent a duplication of a person coming out.”

I've been very pleased with American Home Shield's service and I had no problem with it. Usually when you request either online or in person, you get a callback within 24 hours of who's gonna come out. And they identify themselves when they come out so you feel really secure about it. But I learned that instead of doing a claim online, I should call American Home Shield because if I wanna request a certain service, I get who I want that way. When doing it online, it seems you get whatever the computer throws out. I knew this one appliance place that I didn't want. My son has American Home Shield and he has so much trouble with that appliance place. It was a microwave situation. The technicians took it out and they didn't know what they were doing it. They brought it back and it was back and forth. It's a hassle.

American Home Shield has a simple and easy process. The contractor did a good job and repaired what needed to be repaired on the dishwasher that day.

The AC made a really bad noise and the fan motor burned up. It quit running so we called Home Shield. A guy from Myers came out and checked it. He went back in just a few hours on a Sunday. He said he had to order a new fan motor and he would put it in as soon as it came. They did and it worked. My wife says it took too long to get the part. It was 10 days before they fixed it. But other than that, it was really good. Having a home warranty is worthwhile.

There was a plumbing issue recently that AHS sent Wade's Plumbing out. They handled it very nicely. But before that, I had an experience with May Heating. The AC was not working upstairs. Their guy came and just looked at it. It was a couple of minutes. Then he said the water flush was not working as well as the pump. He said he would order it and then replace it. It was 20 days. Then I called the insurance. I called May Heating and they said it was something else. The guy put something weird. Then they sent me an invoice, which they asked me to pay $1,500. I was shocked. The guy didn't even spend two minutes and then he said that.

I called Home Shield and they called Arrow Air Systems then the technician came out. For about two days, the system ran fine. When I returned the call back to Home Shield, I told them that my air system had gone back out again. They contacted the guy and he came back. He said that I had some bad wires, that he would be going back to the office, and he would get that handled. He also told me that as soon as he got it in, he would be back to put it in. He was there on time. I just went on his word. But I haven't heard from him since.

American Home Shield handled my claim for the ceiling fans. Their rep was excellent and the contractor they send out was very good. The fans needed to be replaced, so they just replaced them.

Filing a claim with American Home Shield is pretty simple and their contractors seem pretty good. I had a clog in the kitchen drain and faucet leak. Response Plumbing & Rooter came out and tightened up everything. They did a pretty good job.

The blower on my air was not working. The air conditioner was running, but no cold air was coming out because the blower was not functioning correctly. The air conditioner guy came out but when he did, it was functioning. because the blower was still doing its job, he couldn't replace it. But he could tell it was going bad. He said his temperature gauge could see that the blower was overheating. He said the blower is gonna go out any day. He also said, “Because you have a warranty company, I cannot replace this blower until it is not functioning.” He said if I was a paying customer, he would’ve replaced it that day. He left that day knowing that it was broken, and that it wasn't gonna work one day. The next day, my house smelled like it was burning. The blower was burning up.

I'm completely satisfied with American Home Shield. It's easy to submit requests. I do it online and I usually get a follow-up email immediately, then followed by a text and a phone call. Recently, Total Air Care came out for a service call on our AC and it's working fine now. I'm totally pleased with the company and the service.

I really liked the company that came out and worked with us on our problem. They were very nice. We were not getting hot water to portions of the house and they were explaining to me the issues in details, including how it affects the house and how things run. I liked the service. After they came out to inspect it, we found that the issue was the recirculating pump and something else attached to it that they needed to replace. As soon as they got approved and they had the part, they called to schedule an appointment. It was within a reasonable time, once they gave me a call, and then they were here.

The AC unit was not cooling properly and the claim submission for it was smooth in this case. The representative on the telephone was polite and professional. I received from American Home Shield the name of the service company that was coming. Then the service company called me and said that they would be at my place the next day within a four-hour time frame that they gave. The service from Kingwood Air Solutions was very well done. There was also a blocked line from the upstairs unit that had to be blown out or cleared out by the tech and he did a good job doing that as well. Everything is working very well for our old air conditioning unit. The home is cool now and that makes everybody happy here at home. I'm currently satisfied with American Home Shield.

American Home Shield sent Peterson Repairs for the refrigerator, and things went extremely well. About 45 days before that, someone else came out here and supposed to have been fixing the same problem with the refrigerator. They didn't do their job right, which means that I had to pay an extra $100 to get the same thing fixed. There was water in the same place, and the man who did it this time showed me what he did and he said I shouldn't have any problems again. But I paid money to get something done twice, and I meant to call American Home Shield and tell them about that and that they really need to check their people because people don't have money to be paying out like that. The man who came the second time appeared to know what he was doing. He was professional, he did his job, and he explained to me. He said, "Let me show you what I'm gonna do here." He answered my questions, too.