American Home Shield Reviews

When we had issues, AHS was able to respond. But, their response is very slow in terms of the companies they requested. They had Plumbers Inc. out and the techs did the work. But they didn't really fix the leak. They needed to wait for American Home Shield to approve that authorization. They approved it then we got a piece of paper in the mail saying, "Oh, they're not going to do the work." Plumbers Inc. called us back two weeks later, saying our home warranty wasn't gonna cover it and it was gonna cost 265. By that time, we had already paid another plumber. Maybe that it was just a hiccup but we would change warranty companies if we continue to have hiccups like that.

The dishwasher wasn't running and the contractor came out and tried to see if they could set the line out but they didn’t. They didn't know what was wrong with it so they said that it would probably be best to have a plumber come out and look at it. American Home Shield was very professional and honest. By having a home warranty, if you gotta have something fixed, you don't have to pay a lot to have it fixed. They cover a lot of appliances that you have.

DeCosta & Sons came to check because there was water seeping through the floorboard of my closet. They said that they couldn’t really be sure what was going on because they couldn’t see my unit so they went to the basement and look at the pipes. I’m very happy with American Home Shield and I would recommend them.

Our AC wasn't turning on, and we were skeptical with the place that American Home Shield was using 'cause this place does not have very good reviews. We even mentioned that when we talked to them, but that was the only people around for the service. Other than that, it was easy to submit the claim. The repair guy came and told us that there was a part that he needed to order and that as soon as it came in, the company will let us know so that we can reschedule for them to fix it. They've already come out and fixed our AC. Having a home warranty works out well. People do their best to maintain things, but they don't know what's going to happen and they never know how long the warranties that they have on their home appliances will last. I'm glad everything worked out with our AC, but maybe AHS will want to select from people with very reputable services.

A water heater had a burst and it caused some water damage. American Home Shield sent this guy out and he did it wrong. Also, those things had to have a county or city inspector because it was the law. When the inspector came to see it, he said it was the worst job he had ever seen. Wires and pipes were hanging from the ceiling and he said that we didn't need to be using this person. The repair guy eventually lost his license. I called American Home Shield and they sent me somebody else who finally knew what he was doing and we got the permit from the city. But other than that first guy, I've had good service and I’m happy with AHS. I've recommended it to my niece and she’s getting it after years of not having it. I had my son get it and who else I recommended it to got it. It's worth every penny.

American Home Shield took a day to get me on the schedule after I put in the claim. It was quick. One of the hoses had a crack in it and the contractor replaced it.

We've used American Home Shield for our garage door and water heater. We now just used it for our AC. The guy was great. He talked about what was going on. He told us what happened and said eventually we would have to get a new AC. He also told me about AHS paying for a portion of it. AHS is great and you should purchase it.

I have always felt really good since I bought American Home Shield 30 years ago. I used to pay only $35 copay, and now, it's $75. As far as recent claims, I had the AC in my property serviced first, and the persons that did it did not resolve anything. Then the second company that was sent there was very good. He went through the whole system and repaired whatever needed to be repaired without having me to call somebody else again. The person from Amtex that showed up was really good.

We had an issue with the light flickering. The tech came and replaced one of the fuses in a box. So far, it's good and we haven't had any flickering. All in all, American Home Shield was very professional. We've had issues with the refrigerator, microwave, and a washer-dryer, and they did a good job on all of them. I'm satisfied with the way they handled things and I would recommend everybody to have the home warranty.

It's usually extremely slow to get ahold of anyone and I'm not happy about that. It takes hours sometimes to get ahold of anyone, and sometimes days before I get someone to come out. I'm also not pleased with how long it takes to get approval for things sometimes. They go through all these processes. One time, I called corporate headquarters to get a problem solved years ago, but I can't find that number anymore.

Service Request Date: was 04/27/2021 - the service contractor came out 4 times trying to fix my dishwasher. Today is 6/14/2021 and it is still not fixed and the status is closed. I told them to close my contract and in the transcribed (By REV.COM) attached, you will see they told me it would be "under review" but would take 20 days to a month, and they still tried to bill me - also the "request" states "Close" for the dishwasher.

Updated on 06/30/2021: This is update from previous review which is still going on. Still getting no help from American Home Shield- since 6/18/21 no A/C in the house. It’s 102 degrees in the house. Getting the runaround, someone name Stacy said she sent email on 6/30/21. Not true. We need help now. It’s a health issue in Phoenix not to have A/C. 2nd Opinion happened. Still compressor needs to be replaced, and of course Freon on 23 year old unit, but can’t wait any longer. Maybe someone from American Home Shield should come live in the house and see for themselves how hot it is. It’s now 6/30/21 and no resolution. This is not right!

I did a second call on the dishwasher. Water was draining out of it but we had to cancel that because it did work correctly. But as far as big appliances like air conditioning, I don’t recommend American Home Shield. My air conditioner got to the point that it needed to be replaced which the air conditioning technician said so. But American Home Shield was not willing to replace it. It was terrible to the point it brought me tears until I had to buy a new window air conditioner. They reimbursed me for buying that, but they never fixed the problem. They sent somebody who wasn't trained to do it. It took about 15 times to the home, and it never was resolved. I had to pay close to $5,000 and bought a new air conditioning unit. I was very disappointed.

My AC was making a weird noise and the techs addressed it well.

This was my first claim with American Home Shield and everything went well. When I called them, the rep scheduled somebody. The contractor guy came out and fixed the problem. He was very honest, open and told me that if something goes wrong in the next 30 days, I can call directly back to them and they'll fix the issue. People should get AHS. It takes care of almost all our needs. It does a good job and it’s worth it.

I would recommend American Home Shield. They cover what they say they're going to cover. When I submitted the claim for the AC unit that quit blowing cold air, someone called me within an hour. They were pretty booked up because of where we live so it was a couple of days before they could come but I understood totally. When the tech came, he got it fixed and running. The company followed up the next day to make sure everything was all right.

I would have a bad leak under the sink and my kitchen would be leaking. I got wood floors in the kitchen and I put a stainless steel bowl up under the pipes so I can hear it when something goes wrong. The first time I had a leak, I called American Home Shield. It was the beginning of COVID and a plumber was nowhere to be found. Then I got a plumber that I call my brother and he came out pretty quickly. He stuck his finger right through the pipe. I was standing up in the sink and I heard, “Tick, tick, tick.” I asked where the leak came from and then it just started gushing out. I turned off the water quickly. It messed the floor up a little bit, but I caught it in time. The second time, the sink was clogging and leaking underneath. Yamaz Plumbing came out and they had to put the pipes in up under the sink. They finished the job. I like them. I've turned a lot of people onto American Home Shield. As the house ages, things happen.

I felt a lot better when the contractor came out and looked at the issue that I was having. However, what I didn't know was he mentioned there were some issues with the unit but failed to repair them. When he got up there, he said, "You just had this serviced a couple of weeks ago, right?" I wasn't home, but my wife was and she said, "Yeah, we did." He said, "Your spout is clogged." He said, "But the wrong size pads are in there, to begin with. Those aren't the right pads for the cooling that you were supposed to have." I was under the assumption that meant he would go ahead and swap the pads and make sure we had the right ones in there, as it was not operating the way that it should have been because it had the wrong size pads in there.

I like that the contractor was able to diagnose everything over FaceTime so they didn't waste two trips. They made a FaceTime interview and then, they were able to go back and order the part that was needed. Everything was good. American Home Shield repaired what needed to be repaired in a timely fashion.

Filing a claim with AHS used to be difficult when you had to make a phone call. It was kind of a pain. But now that it's all computerized, it's simple. Recently, His and Hers Plumbing came out. All the plumber had to do was turn the water pressure up on the toilet. He knew exactly what it was which was the water pressure on the toilet had been turned down a little bit so it was causing a thumping in the wall. It was a $125-fix for five seconds. It was an expensive owner error.

Pamela's Plumbing came out to do the sink in my bathroom. The faucet was leaking and they assessed the problem. They said I needed a new one. They said they were gonna have to take a picture of it and send it to American Home Shield. Then, they came back the following week and fixed it for me.

This is my third year with American Home Shield and there has been a lot of benefits from having the home warranty especially since we've moved into this house in Oregon. It has helped out a lot. There were several things we needed done but they weren't large things. We live in such a small town though. So sometimes, you have to wait three days for the contractor. With the garage door, our cars were in the garage and we couldn’t get them out. The tech was so busy and he came here to work on it at around 10 o’clock at night. So, it is harder in these small towns to get someone who's not so busy that they can come out right away. But other than that, I haven't been dissatisfied with the people who've come so far such as the one who came for the electrical issue. We had known him from before and he does good work.

Island Mann came twice. The first time, we just moved into the home, so we had flushing issues with the toilets. The gentleman came in and pretty much fixed the issues with the toilets in the home. We had an outside pipe that was dripping from an outside irrigation. It was water that purifies the water inside. He came in and kept that off. So, it was two different work orders. He was very professional, finished in a good amount of time and he explained everything to us.

The hold time was very long. Sometimes you don't have the time to hold the line for 20 minutes. Also, it took several days before the contractor got here. But when they came here, they solved the problem.

The fan would kick on and off. Techs put a new motor on the fan and they thought that was gonna fix the problem but it didn't. The second time they came out, they put an open-load switch. The tech said it could be what was wrong with the fan when I talked to him over the phone. They fixed the fan within 15 minutes. The unit has been working great since the last time we got it fixed. Having a home warranty has been really nice. We haven’t spent a whole lot of money. I just have to pay the 75 bucks going down the road. We're very happy.

The contractor was knowledgeable and I had good interaction with them. But they still need to come out and patch the ceiling.

My appliance was leaking water on the inside. AHS contacted somebody and All Brands contacted me when they could come out. They showed me the unit was all backed up on the inside and frozen. They cleaned it all out and it's been working perfect ever since. I was happy with AHS but I canceled my policy because the company upped it by $18 without telling me. At first, I had to cancel five times. They kept telling me I should keep the policy. They gave me to another lady and she was wonderful. She documented everything.

When I was looking at other places, American Home Shield had the best reviews and they covered more services as well. I liked that I wouldn't have to call multiple people to fix certain things. It would be a one-stop-shop with them. One time I had to cancel one appointment because of some unforeseen things going on with my apartment. They called to let me know that they had another appointment that would be available. But unfortunately, that didn’t work. So, lots of good follow-ups and follow-through and I appreciate that. With my recent plumbing issue, NW Sundance Services came and they were excellent.

We had a leak on the faucet and another one underneath the sink, and the contractor was very professional.

The air conditioner was leaking. It was coming from this pipe that was covered with some black insulator. So, Phil, the tech, said it was some kind of blockage and he attempted to unblock it. But it was still leaking when he left. So, I called again. He had left 15 minutes before so it wasn't a long time between. AHS sent somebody else out. I called him and he said I needed a plumber. Then they sent the plumber out and he said that it wasn't a plumbing problem, it was clearly an AC problem.

AHS gets somebody to us right away. Everybody that we've been able to work with and select has done a good job for us. Recently, the tech fixed the freezer issue we had. It had a valve that was stuck. He diagnosed it, put a piece on there and that went extremely well. We're satisfied with the way everything has worked.

American Home Shield made it quite easy now to submit claims. It used to be you had to call in and you would always talk to somebody. Now, they put it where you can do it online. You select your categories then they give you a call back. You would be able to pay it online, whereas before, you have to wait for the person to come out and then they had to do the card and all that. They simplified it and I like that. Some of the companies they had in the past weren't great. We had one before that said there was one thing wrong, and it really wasn’t. He was trying to trump up some stuff. We got that all straightened out. AHS sent out somebody else to do a second opinion. They came out and said that was not a problem.

Saturday evening, we went to set the thermostat at 78 on the air conditioning side and the air wouldn't come out. We flipped it over to the heat side and that wouldn't come on too. I got ahold of American Home Shield by email and they set me up with the Air Doctor A/C & Heating. They said if we hadn't heard from them by Monday morning, to call them when they reopened. I called first thing Monday morning and explained the situation.

There was a leak in the bathroom so I opened a case online and they gave an immediate notification that the contractor was gonna be here within 24 hours. The tech from Home Choice Services that came out was knowledgeable. He fixed the issue and it’s not leaking anymore. I haven't had an issue with the contractors or getting the technicians out here or anything so I'm very satisfied with AHS.

I've been with American Home Shield for a little while now and I haven't had many issues with their service. I had a refrigerator covered under American Home Shield, and the fridge itself was worth about $2,800 when I bought it. But the gift card that they gave me was only for about half of that so I was a little disappointed. I had to come out of pocket for the rest. I expected a little bit more there. But outside of that, I recommend American Home Shield to a lot of people I know, especially first-time homebuyers.

When I hit the switch, the kitchen light wouldn't come on. The contractor was here on time and explained everything. Everything is working better now. I would hire them again. American Home Shield is a good thing to have.

We had a slow drain in the basement. Every time that we used the washing machine, water would back up about 3-feet into the basement and then slowly go back down. AHS told me who the contractor would be and that they would be in touch. The tech was very professional. He came on time and everything he brought into the house was clean. We do the laundry every day and that issue was a hassle. Plus, there was also a safety risk of the floor being wet. The service took care of all that. I'd absolutely use American Home Shield. This is the first time we had to use it and it was perfect. I won't go without it ever again.

AHS had a timely response when I filed claims. Also, they have timely people come out who always give a heads-up of the time frame that they're coming out and notify me when they're physically on their way during that time slot.

American Home Shield's service has been good so far. I had a claim for my refrigerator, my dryer and washer. Submitting was great and easy. The techs are gonna have to come back. My dryer just needs to get some repairs done, but it's working. They ordered parts for it.

The repair company offered nothing but the best of professionalism. They were great. One of my AC units was not working and it was 97 degrees inside my home. The repair guy tested a part and it was bad. He had one in his vehicle, so he replaced that part and then a couple hours later, we were down to normal temperature. This was my first experience with American Home Shield, but so far, so good. It was very easy.

Our icemaker was having an issue. Someone came out for the service and he did a great job. I recommend that any new homeowner invest in an American Home Shield warranty. In my case, it has more than paid for itself.

The service people really want to try their best and that's great, but American Home Shield makes everything way more complicated than needs be. I had about four things that I didn't even call in because I didn't want to deal with them, and so I just fixed it out of my own pocket. I have multiple accounts with them and I'm not renewing. It’s like calling your home insurance company and saying, “I had a fire,” and they're like, “Well, we'll get back to you.”

One of my toilets was running and I had two fixtures that were leaking. I opened a ticket online in American Home Shield’s website. It was very easy to use and straightforward. You select the box then you can type in the more specific details if you want. Even for people who maybe don't use the computer as much as I do, it probably would be easy. The contractor called me ahead of time and said they were on their way. They arrived at about the right time. They were very nice and professional. Even as he was fixing things, he gave me some tips, which were very helpful. I wouldn't have had to call them, had I known it was that easy but I was still glad that he came out. The repair was very important. It impacted all of my operations. AHS is good so far. I have an open claim right now that's not going as well as the plumbing did but it's the contractor more than it is AHS.

I called American Home Shield just recently for a toilet that was clogged up. Heros Plumbing Service was dispatched and the plumber unclogged it and the shower too. I was very pleased with his service. The only problem I have with AHS is when I talk to a person that I have trouble understanding. The first time I called, I got this guy that I couldn't understand very well and there was a mistake. I was charged twice for one visit so I have to call and find out about that.

The repair guys showed up on time and did their job and it worked. One was a repair and one was an AC tune-up. A tech came for the washing machine. He was competent and solved the problem quite by accident but nevertheless found it. I’ve had the AC tune-up done before by other people and the tech who came didn't do as much as the other people, so I was concerned. He didn’t double-check the status of the refrigerant itself but he checked to make sure that cold air was coming from the vent. Perhaps that's the alternative. There was nothing wrong with it. There is still nothing wrong with it and we've been using it. It's warm here, so that's fine. This is the first time in over a year since we've had the service that we've used it. It helps for peace of mind, so it's as good as any.

AHS did well and I'm happy with them. The contractor called me the next day and got here later that day. They had my air conditioner fixed by 4:00 in the afternoon. It was over and done fast.

I have been a customer of American Home Shield for 3 years since purchasing a new home. We have used the HomeShield plus coverage for several small repairs over the years and have been satisfied. Yesterday our AC went out and immediately submitted a service request and it was assigned to a contractor. The contractor reached out to me towards the end of the day to get me on their calendar and the first available appointment they had was 2 weeks from now and they put on the calendar. This is not surprising as it is the middle of the summer.

There was a leak from the ceiling and I thought it was a plumbing issue. The plumber came but he said it was an AC issue. So, American Home Shield sent Air Majesty to come and have a look at my AC unit. The tech said that it was a condensation problem and that he fixed it. Once he left, I noticed that my AC went stagnant at 75. It was not cooling below that. So, I had to call AHS again and say that my AC is still not working. The tech came in today and he said there was some issue with the AC unit and I had to pay some money in order to get this fixed. He was talking about lots and lots of money. So, I asked what was happening.

When I first called in the claim for the air conditioning unit, the initial people that were supposed to come down never came. They never answered my phone calls or text. I was unhappy at that point. I called American Home Shield and said, “I don't know what to do here. I can't get through to them. It's been over a week and they haven't received my calls or called me back.” Once they switched to this other guy, he came in a day or two. I was happy to have somebody there. He was very responsive. By the time he arrived, the AC unit was working but I didn't want to cancel the claim because I thought there might still be an issue. I paid for the service and had him look at it. But from what he looked at, he couldn't see what was the problem. He said if the unit stopped working again, to give him a call.

Very poor performance, poor customer service, bad attitude and abuse to the system. Too costly, not worth to buy this insurance... No respect to customers, very rude. We should shop around. There are many other better homeowners available there.

The last time we had American Home Shield, it was kind of a nightmare. From one of the past times that we've had in our house currently, there seems to be a breakdown in communication between them and the contractors. We had Myers come out and do the air conditioner. We've dealt with them before and they're not easy to deal with. We had to track down the part that when I called them, they said it was in the warehouse sitting around. I said, “It’s Alabama weather. It's 100 degrees. Please get that installed. Why is it just sitting there?” They blamed American Home Shield and American Home Shield was saying it was Myers. We finally got that figured out and a guy that did come out and warrantied it for 30 days.

My hot water faucet wasn't working properly. It was dripping water. Also, there was a leak underneath my sink. The repair guy did a great job and it was very professional dealing with him. Everything went smoothly.

When we wanted to use the microwave, we would have to plug it in just to get it to be able to power up. But when we did, the little control panel would go berserk. We would override the system and it would fire up like it was cooking. But then, we would have to hit one for Express one and it would actually start cooking. Then, it would beep when it was done but it would not shut down. It would keep going, so we'd have to unplug it. It was crazy. And sometimes when it was on, the light and the power would go up and down like it was failing. So, we made a claim with our home warranty.

The microwave wasn't warming anything up and we also had an issue with the icemaker. I went on the American Home Shield website and after that, they called us and they did the video estimate thing. A service guy came out to fix both appliances. The issue with the microwave turned out to be with some transistors. He replaced the handle on the door and that was it. He fixed the microwave but within the day, it went back on the fritz.

My AC was producing air but it wasn't as cold. We'd have it set at 69 degrees and it was like 85. So, the techs had to put Freon in it. And now, it's working great. I went over the phone with American Home Shield to have them get a contractor out. They handled it. I did the claim on the weekend and I did get a response within half an hour. A/C Pros had called to say they were the ones assigned, but they wouldn't be able to come until Monday. It was all right. I didn't expect emergency thing. So, they came Monday right at the time slot. They were very efficient. They were out of here within an hour and a half.

I've used American Home Shield for plumbing, heating and air, and electrical issues. Sometimes I hate the time that it takes for a contractor to come out. I feel like because it’s American Home Shield, the contractor puts you at the bottom of the list. ASAP Plumbing Services recently came out and they had to order some parts. We went through the weekend and they didn’t get back out here until Wednesday or Thursday. It was almost a five or six day wait. I feel like I get put on the back burner. If I could call a plumber myself, he would be out today. Sometimes I have to try to work with the contractor American Home Shield assigns the claim to. I don’t know how to sometimes say, “Hey, can I get somebody else in the place of this company?” If I had to call a plumber myself, I would definitely not use ASAP Plumbing Services. But with the plumber assigned to my other plumbing issue, we had the same day appointment and they came out and fixed the issue the same day.

The tech from Kenneth Buggay Mechanical came out when the AC wasn't working. He was knowledgeable and he fixed it. I was worried that we would have to wait a while for someone to come and fix it but AHS tried very hard to get someone here as quickly as possible. It's a good investment. The $600 and some odd for the insurance is not too inexpensive and in the long run, if you have a couple of calls, you get that money back.

My service with American Home Shield has been good. When I have a claim, somebody is out within a day or two. I do my claims electronically and that's easy. Recently, someone came out and unfroze my freezer. He was very good, pleasant, and polite. He knew what he was doing and was there for 20 minutes. American Home Shield has been everything I needed it to be.

I had an electric LG range and the main heating element went out on it. The contractor changed out the main eye and five days later, it went out again. They came back and changed out a circuit board but that didn’t do it and they had to order another circuit board. It took the third circuit board for it to work but the contractor was excellent. I had another claim on a dryer and the repair guy did an excellent job. I gave him the model number before he came out and he brought the part with him. It took him about 10 minutes and it was done. American Home Shield has no way of knowing what the problem is and having all the parts when the contractors come. But I wish there's some way that they have parts on hand. So if one doesn’t work, you fix that and if it doesn’t work, then you can put the other part in. Still, I'm happy with the service from AHS so far.

The pipes were leaking and the tech fixed them. AHS could do better about following up with me about service though. I had an issue with the company before this and it took almost six months. That's when AHS sent out these new techs who came out the next day. This warranty has saved us a lot of money, moving into our home. AHS had to replace some items. The customer service is okay. They get the job done.

My hot water tank blew up. It was very easy to submit a claim online with AHS and the tech who came out went above and beyond. He replaced the tank, put it back in, and brief me on it. He did everything perfectly and I had water within 20 minutes. All in all, the warranty helps supplement some of the repairs on a normal house. I've used it twice since I had it, and both times, the techs were out here immediately. I'm also trying to talk my neighbor into getting AHS now.

Recently, I had some outlets that weren't working and I couldn't figure it out. Beacon Hill Electric came out and replaced some and told me exactly what was wrong. I had a breaker and I didn't know where it was. He showed me where that was. The other one was I didn't have the main power on one of the main breakers that fed the other breakers, and he showed me what he meant by that. The service provided was excellent. I couldn't be more pleased with AHS too. This is the second time that I've called AHS and both times, they've sent someone out as soon as they could. Both of the contractors that came talked to me and they just didn't fix the problem, they told me what the problem was and how to fix it. They were great.

I've decided not to renew with AHS for next year. One of the reasons I decided not to renew is because I'm spending more money than it's worth. I don't know every year if I'm going to benefit from it or not. In my first year, I got a new hot water heater. That worked out. Then for seven years, I paid $600 and when I finally worked out the cost of an air conditioner, I realized I may as well just not have the warranty, and just if I need to get a new air conditioner, now I have a little bit more money in the bank, I would just get a new air conditioner. I don't need the warranty. But at the time when I didn't have much money, it gave me a sense of security.

My sink wasn't draining very well. I told AHS the problem I had and they made an appointment for the techs to take a look at it. They came in the timespan that they said they would and found out what the problem was. The gentleman was very nice. He showed me things and helped me understand what was going on with the system. He told me what I needed. He was exceptionally great and tried to hunt down any problems I was having. Now, I'm waiting for them to come back and empty my tank.

Home Shield has proved to be very helpful for us. We've had several different problems within our house since we bought it. We've had to utilize our Home Shield insurance several times for appliances mostly. 2 Bald Guys has been out several times now with different appliances and they've done a fantastic job. They had to come out several times for our refrigerator and several times for our dishwasher. I've already recommended Home Shield. My son bought a house and I had him signed up for it too.

My air conditioning quit working. I called American Home Shield, they took the information and called someone. They sent me an email and told me when someone would be there. I had to wait a while with the summer, but the techs came and took care of it really quickly. They did it in about 10 minutes. They were very nice.

The hot water wasn't working. The tech came quickly the next day and he was really good. My mom was very pleased with his work and professionalism. But for the last claim that I submitted when water was coming out of my ceiling, it took the techs a week to get here. I was not happy about that. My issue had to be addressed pretty quickly. I had to call AHS four times. Outside of that claim, they have been pretty good.

I have a couple of properties that I rent out and American Home Shield had good pricing and it was easy to use them from Langdon. I have a property in Los Angeles, so we were able to use AHS there. I used to use the website often, and then it was unavailable for some time. But it was easy to navigate. I received an email regarding who was assigned to the request. I reached out to them, then we booked the appointment. My tenant texted me that the tech was finished. She said he needed to take everything apart and there was something loose in there, then put it back together. I've had some issues with some of the contractors that AHS sent to different places. But I'm happy with them because I keep renewing. In fact, the policies are coming due July 3rd, and I have to renew everything. I'm satisfied.

When I have to call American Home Shield and the call goes to someplace overseas with a bunch of people that can't speak correctly, I'm very disappointed. I can't speak to a person in the United States that can actually speak. If I get too frustrated, I'll end up canceling the whole thing because I do not like to repeat myself. And if I can't understand what somebody's saying, I don't know what's going on.

We've had to call American Home Shield a couple of times. For the first contractor they were gonna send out when we had the very first issue, I went looking on the internet to see them and they had a very bad review. I called American Home Shield back and told them not to send that contractor out here. It took a little while to get the second person but I'm not going to have somebody that's rated a 1 on the internet come in here.

The fee is very reasonable. A lot of the thing is the $100 deductible, but it is what it is when you have to pay for stuff that could be a couple of $1,000. My recent claim experience was good. It was very easy to get through to submit the claim. Also, the contractor was very professional. They had their shoe covers ready, explained things easily, and fixed the problem.

Submitting a claim is kind of hard sometimes when the reps are trying to hone in on the issue. I get that they have to determine if it was going to be covered or not so it has to be somewhat specific but it's hard when you don't know what you're speaking about. But I know it's necessary. Other than that, everything is very good. I'm very happy with the American Home Shield service and the contractors that we've had come here. The guy who came here and worked on the sink area was very knowledgeable and very personable. Also, AHS really comes in handy. Our water heater went out one time. It was a nightmare but it was made easier because we had them.

I've used the service three times, and all three times have been fantastic work. I call in, and then within two or three hours, I get a call back. Somebody would schedule to come out and look at what I have a problem with. I recently had a garbage disposal issue. The tech came out, checked it, was bad, and put a whole new garbage disposal in.

When I had a leak, it was very easy to file a claim with American Home Shield. I talked with an agent and explained to her what the issue was. Right then and there, she referred me to someone and told me who was going to be contacting me. A contractor called me later on that day and came the next morning at 10:00. That was really nice. The tech told me where the leak was and showed why it was broken. He even gave me advice on how to dry off the carpet. He was very accommodating and I was very satisfied with the work. American Home Shield is always reliable. This is the second time that I've called them and I'm not disappointed. They have never failed and I'm very happy with their service. I definitely am very grateful for them. I like the fact that it's somewhat inexpensive a month to have someone at your phone call to come in and help you out with whatever issue you have at the house.

The service men who've been here were on time. They did an excellent job. So, we were very pleased. We used American Home Shield’s service for our microwave. Then our water heater was replaced. We usually call our claims in. Someone usually answers the call and then sends a repairman out within a day or so. I recommend AHS. It's been a great benefit for us. It's cost-effective.

My AC was blowing but the air wasn't cool. The tech was very professional and the performance of the unit has been excellent since he came. I don't even have to turn it down as low to keep it cool. However I paid the home warranty, my monthly fee and $100 to get the tech to come out with some type of charge. Then, he charged me $375 from the contractor. I told AHS today that if I got to pay all of that, I might as well not have a home warranty.

I called the number, followed the prompt and the father-son team was here in an hour. It was wonderful. They came out because our garage door wouldn't go up or down. They turned a screw and it was done. They were the people we used at our old house as well, so I love them. I always tell people about American Home Shield whenever this kind of thing comes up. My brother was the one who told me. He's got three daughters and they all use it. My daughter lives in Boston, and she also signed up to have that going at her new house before they even closed on it.

One of the racks of the dishwasher that make it so you can go up and down broke. So, the rack would only go into one position. The tech that AHS sent came out, looked at it and said he didn’t have the part. He would have to order it and he would get back to me. He went back to his shop and looked around. A couple of hours later, he called, “I did have the part in my shop after all. When can we come back and put it in?” He came back and put it in. It’s been fine ever since.

The air conditioner was not blowing air and the contractor came on the day and time they said they were gonna come. They were early and they fixed what needed to be fixed. My experience with American Home Shield was always good. But I had another claim for my refrigerator and now, I have been waiting for three months to get my refrigerator repaired. I was annoyed by that. At first, they said that they had to order the parts. The parts came in and I took off from work and waited for Sears the whole day to come and fix it. They never even showed up or gave me a call to see why they weren’t going to show up. I got in touch with them and they said that if the person didn't come back a certain time, they weren't gonna come at all. So now, they’re supposed to come back.

There were two incidents since I started the service. The two times that I requested to get a supervisor, the first time, it took me two weeks. The second time, I never got a call from the supervisor. AHS also sent me a really young service tech to check out the problems I was having with the dishwasher. I kept telling him what was wrong and it was like he wasn't listening to me. I even recorded the sounds that that old dishwasher was making because he kept making excuses about not having it repaired and that he had to hear the sound when he was there. So, it took me three months to get a brand-new dishwasher. I had to waste my time taking time off from work for the young guy to keep showing up again. I had to take three times off for him to not help me here with the situation. Other than that, the contractor who came recently was very thorough and polite.

When you call American Home Shield, the wait on the telephone is a long time. I also had a bad experience with them. I called for when I wanted an electrician. My nerves were shot and I thought of canceling them as soon as I got the chance. I called and they connected me with somebody overseas. The woman had no fricking clue what she was talking about. She hooked me up with an electrician from Monterey down south. I told her, "This is far away. You need to have someone local. I need someone to come." She hung up on me. I was so mad.

When I call AHS, they always take my payment, and they put me in right away. The only thing is that they can get to your product quicker. It usually takes them about two to three weeks. Whirlpool came out for the refrigerator and it went perfectly. They were excellent. But we had problems when we had a claim for our GE washer. One time, the people that did the washer confused it with a dryer, but they fixed all of that and got it straight. It just took them a long time to bring us a new washer.

I would absolutely recommend American Home Shield. Having them reduces the cost of maintaining the house. When I had an AC unit issue, the tech called me and said he was going to be out at noon. I called them back and told them that sounded good. They set the appointment up four hours early.

The gentleman from the contractor was very professional and very timely. He assessed the problem, which was the flushing mechanism on a toilet, and he fixed it. Aside from that, I'd rather speak to another person whenever I have a claim with AHS and it works. So I'm pleased.

My dryer broke. The claim started May 1st. The techs who came out were from Lowe's. They didn't have anything on hand. 30 days passed and AHS couldn't get the part so I bought a new one myself from Lowe's. AHS cut me a check back for everything. One thing I didn't like was that I had to call back to inquire what was going on. I’ve had other repairs, but those were nothing that they couldn't fix. This is the first time I've had something like this happen where I got a check for it.

By the time I got home, everything was fixed and ready to go. We plan on using AHS here in the future.

AHS's website could have comment section so I can say why I'm requesting service and the contractor would know exactly what he's going to do when he comes in. I was requesting an AC tune-up and there's not a clear option for that one. Originally, the contractor thought it was an AC repair because that's the only option AHS has on their website. Other than that, the tech came as scheduled and he was really professional. He did his work and gave me some options and recommendations. The whole experience was really good.

Working with American Home Shield and its contractors has been a great experience thus far. We're enjoying all of the opportunities to keep our home in tip-top shape. Recently, I submitted a claim for my air conditioner. The contractor said, “We can come out on your air conditioner this morning, 9:00 to 12:00 timeframe, would that work for you?” I told them that the time was great. He said, “Please turn the air conditioners off and the thermostat.” I said, “Okay. But it may be unbearable today in the house.” He said, “Okay. Our technician, Kenneth, is on his way over now.” He just replaced a part and everything is operating very well now.

I did the claim online to American Home Shield and it was very simple to use. It asked me what type of refrigerator and icemaker, and I had the model number so, I filled all that in. Then, Pro Appliance, the contractor, called and they asked if it was an indoor icemaker. I said yes and they asked to schedule a video initially, to see if they could troubleshoot it before they come out so they would know what part to come out with. They had me run a diagnostic. There was a switch that I flipped that would start the cycle and it started leaking water everywhere. The repair guy said I needed a new icemaker. It would be three to five days to order the part and they sent me a text message that they were scheduled to come out between 12:00 and 3:00 on such and such day. It said, “Type Accept to agree,” and I did. And they were here at 1 o'clock and they were in and out within 20 minutes. Since then, the icemaker has been working fine.

For my first experience, the online claim process with American Home Shield was very easy. The schedule was accommodating, and I felt like I didn't have to wait very long. The tech came in and fixed the problem. Everything was put back in place. So, it was like he was never here.

The tech that came out for my AC was very helpful and knowledgeable. I asked questions and he was very upfront with me. I was asking him did he think I needed to replace the unit because I liked the work that he did and did he think it was time for me to replace the unit. He just told me from what he saw, it was just this component and not the entire unit. So he didn't think that that was a road that I needed to go down just yet. But if it was, he would be more than happy for his company to do the work. He was very professional, but at the same time, very friendly to talk to. A lot of times, technicians come out and it's like, “Why are you asking questions? Leave me alone. I'm just here to work.” But that definitely wasn't the case.

The warranty has not covered some air conditioning problems I've had. I recently had an AC claim for the rental and I had to pay for coolants, the labor, and just the charge for them going out there, which I did not appreciate. That's supposed to be taken off if you have work done that you need to pay for. I had to pay $100 just for them to go out. AHS's service is okay but there's something better out there.

With American Home Shield, submitting claims is okay but a lot of times, as customers, we have to wait until after that company they refer do all their clients. But other than that, everything's okay. American Home Shield is something good to have, and I'm glad I have it.

It's way better calling American Home Shield. Their customer service is pretty good most of the time. They could improve on the follow-up, though. As far as the technicians, they're straight to the point. That's what I like. I don't like flowery words. They tell me what needs to be done and what they need to do. They're professional and they did the repair the first time the right way. I sleep better at night having the home warranty. I was very satisfied with AHS. I had my money's worth.

When the plumbing was leaking, American Home Shield was very helpful to me. A tech came and fixed most of it, but he still got to get this other part and come back.

The contractor was on time and good. They replaced the compressor in my refrigerator, and that fixed the issue. So everything right now is working good.

I had plumbing come out because my garbage disposal went. I had a leak in my sink also. What they did was they fixed my garbage disposal and the sink. I had some other issues too. When I did make the call to the customer service back then, they asked me if I did have any more issues. I was like, “Yeah, I do. But I don't know if it's under warranty.” I've had the warranty for about six weeks. The issue was my sink upstairs. The stopper wouldn't go down. Then I had them check a bathroom, and that was okay. They checked my shower stall. All the water was not coming out of the shower stall, but it was coming down the bottom. Then the basement sink had a leak. It took the service people a couple times to come out here to confirm the leak in the basement. I had the water turned off because it was dripping when I even turn it. They had to turn it off from the bottom.

I have American Home Shield on my house and on my mom's. It's been very pleasantly good and we are in good shape. I recommended the home warranty to a friend at work yesterday because something has changed over the last couple of years. I had the home warranty in the past and I can see that there has been an improvement. The customer service has gotten a lot better as far as the contractors go.

I liked A&R Appliance Repair a lot. We did a virtual look at what was going on with the washing machine and they realized what the issue was. It eliminated a lot of time. They were able to just get the part and fix it. My repair requests with AHS have been done right away. They keep me abreast if the part is out and they can get it. They keep me informed.

I filed the claim with AHS. The technician came. I explained to him that when I called in with American Shield, that they had done a video chat with me, so I was able to show them what was going on with the washer. So when I asked him, “Did you get a chance to watch the video?” The technician said, “No. We didn't get any video.” I said, “Okay. I'll just show you what's wrong with the washer.”

One person came in and told me that I needed a new fan and my son needed a new light. Then One Way Electric came out and all it was, was a switch. The repair guy was wonderful and I’d use One Way every chance.

The interaction that I had with the contractor went all right. I will recommend my friends to AHS.

The service provided by the tech that came out was excellent. The fan motor of the refrigerator was not working and he repaired it. Everything was very quick and it was taken care of both on American Home Shield's part and the repair person and made everyone happy. Didn't lose any food.

American Home Shield has been very professional and helpful. Every time I needed them, they sent a repairman out on schedule. Their product package is a very good one and they live up to their promises. I'm not at home all the time and my wife's at home by herself. This is an easy way of making sure that she's taken care of. The products and appliances in the house are under warranty so that she makes one call and everything's taken care of.

I've been having great service with AHS. They cover multiple items. The last claim I had was for my stove. I called their number and there was a short wait but it went well. MS Appliance came out and their tech was good.

The unit was blowing air but the air that it was blowing out was not particularly cold so we made the claim to American Home Shield. We have had A & C Heating & Cooling come out for a furnace issue on our home, and we happened to particularly like their service. There are multiple contractors in our area that American Home Shield contracts with and when we specifically requested A & C Heating & Cooling, American Home Shield assigned them to us. It was amazing to me that they would do that rather than just taking the next available contractor on an assigned basis.

I love American Home Shield's website. Everything's easy to use. If you have an issue, you tell them online and within minutes, you have a contact and somebody’s coming to see you. If you don't want to deal with people, you don't have to. I did a claim for our air conditioner as it wouldn't come one. Everything was great with the contractor we had and they fixed the air conditioner. We found out it was just the switch. The repair was perfect. We were burning up and the contractor came out in the nick of time. I'm telling some people to get American Home Shield.

AHS was very quick to make sure that I was satisfied with the work. I had one incident with my oven where the same thing kept breaking. They tried to repair it but they had to rebuild the motherboard. They brought that motherboard back and installed it. It worked for a month or so then the motherboard went out again. The techs ended up having to speak with another manager and they made the decision to replace the unit. So, they replaced it and I was really grateful for that. This latest claim for a GE dishwasher, they were very quick to send out a contractor. In this case, it was a GE contractor. They didn't have to do that but that was very good. The quality of the new stove and dishwasher that I got is very good.

I had refrigerator problems since June 16th. So, I called American Home Shield for service. They sent Sears out to work on the refrigerator. The guy said it was fixed. I went to work that afternoon and when I came home, the refrigerator’s leaking water. So I spent the entire next week calling American Home Shield and calling Sears. It took about 45 minutes for each company to even get somebody on the phone. Then when I did, they were not helpful. They kept rerouting me to other people]. It was a blame game. We called Sears, so Sears called American Home Shield]. I couldn't get anybody on the phone. I probably spent 10 hours on the phone just trying to get Sears to come back out. So a week into it, I broke down and cry. I called my real estate agent and said, “Do you have an inside rep for American Home Shield? Because I can't do this anymore.”

When you shut off the water for the toilet, the valve that comes from the wall and goes to the toilet wouldn't shut off. It was at a very low pressure and kept dripping. The contractor came out and fixed the valve. I had another claim that I filed for my refrigerator. The first time the contractor came out, they fixed some stuff but the ice machine still wasn't working. There was no way on the website to reopen the closed ticket and I wasn't about to pay another $100 deductible for something that wasn't fixed the first time around. So, I called them and they fixed the problem. The one lady that I spoke at American Home Shield was very helpful and said that she was going to make sure that it was a top priority for the refrigerator to get fixed again. They’re good.

I would recommend AHS. It's something to definitely have and it works for us. When we have something that goes out, we call AHS and they're pretty active about it. The techs come not even a couple of days at the most. Last year, it took long because of COVID, but this year, when we had a problem somehow, it was right away and the techs got here and looked at it. They figured out it was working correctly, or if it wasn't, what was the problem and they had it fixed correctly.

Once somebody showed up here, everything was wonderful. But with the first person that AHS assigned the thing to, I waited a week and didn't even get a phone call. So I called AHS back and they sent somebody else. The contractor said it would take two or three days before they could get here, but at least they called and told me that. Then they fixed the issue. Two weeks later, the guy that AHS assigned it to the first time decided to call to see if I needed any help. It was five weeks after the job was first assigned to him. Despite that, American Home Shield was very good and the people that were eventually assigned to do the job took very good care of me and were very polite.

The contractor came out for the AC a couple of days after I called the home warranty company and it went well. American Home Shield does a good job. They respond and send somebody out. They fix what I need and I don't have many issues with them.

The temperature of the HVAC unit in the attic was off. There was some clogging in the drain and there was water leaking in the over drain pans. The tech took care of everything that needed to be done and it works fine now. He did it pretty quickly and he knew exactly what he was doing. I had another claim which was for my dishwasher that wasn't draining. The hose was clogged up and the tech unclogged it. I also had an issue when my HVAC wasn't cooling. It needed some Freon and the techs fixed it. AHS has been really good about getting people out in a timely manner. So I've been really happy with them. I would recommend AHS to anybody.

Everybody from American Home Shield was timely and the feedback was instantaneous. There was a couple days delay in getting a serviceperson here, but that's because it's that time of year when the air conditioners are having issues. The claim submission was very easy to do. I've done it online twice now and everything has worked flawlessly. American Home Shield has been around a long time and I've never heard anybody have a problem with them.

When submitting a service request, sometimes you get lucky and you get somebody who speaks clearly. But I had one lady and I could barely understand her and I heard chickens in the background. It was a little weird. Still, the contractors did everything with respect and American Home Shield has been good so far. I’ve had three claims in total. The first one was good, the second one was terrible and the third one was great. The one with At Your Pool Service went smoothly. The tech and I had a little hiccup at the beginning but when we figured out what was going on, from that point forward, everything went smoothly. He was on time and he knew what he was talking about. So, I appreciated that. It was a pleasant experience compared to my last one.

The customer service at American Home Shield is always professional, helpful and courteous. I had a dryer drum issue that had to be fixed and it took a little longer because they had to order a part but the overall experience as far as the service was excellent. Having a warranty gives a little bit of security knowing that you have organizations such AHS that can support someone or families in the time of need. AHS has been doing a phenomenal job.

The fan was not coming on. Submitting that claim was easy. The tech did a good job. In all the time that I've had American Home Shield, they have done an excellent job.

We have been without our washer for more than 30 days now. The service man came out to fix it after the wrong diagnosis and waiting 2 weeks for parts. Now online our service request shows "Complete" and we are still without a washer. Numerous calls have gotten the same response each time. This is just about the worse customer service I have seen with a company.

I put in a claim to Home Shield for both our AC units. One is for the downstairs and the other one is for upstairs. The guy from Advanced Air came out. He came into the living room, checked the downstairs unit and said that it was working okay. But he had to replace the thermostat. Then he went to check the upstairs unit, and he said it was working fine. But he never came upstairs to check the thermostat. He told me to just put it on to 59, make it really low, and he said that it was working. But the next day, it was still hot upstairs that night, and the thermostat was reading 78 degrees. When I called back, I must have been on the phone with them for a total of five hours, trying to get Home Shield to send the guy back to fix the upstairs unit.

In the last four months, American Home Shield has come out when I had issues with my appliances. I've been able to replace all of them and American Home Shield provided reimbursement of the cost. Overall, it’s been great to have the service and I’ve had them now for 20 years. It’s well worth the monthly fee and the service fee and it’s always been cost-saving to me.

The fan seemed to have shorted out and was not functioning. A1 Electrical was excellent when they came out. The fan needed to be replaced and it was just a matter of having to reschedule when we got another replacement and all that.

There was a fan switch that was not working and I had a light switched where one of the three-way switches was clicking and buzzing. I did the fan claim online first and then followed up with a phone call. While I was waiting to get that scheduled, the light switch went bad. AHS said they would take care of them both at the same time. The contractor was excellent. By the end of the visit, everything was great. It was a very good experience with AHS.

My washing machine would not go through its cycles. The tech was excellent and he got the issue resolved that day. I've been with AHS for 17 years and they've covered everything I've needed.

American Home Shield is very reliable. They do what needs to be done and they're responsive. Also, the people they send are always very professional and get the job done quickly. Air Design AC & Heating recently came out for an AC tune-up. Then, they found that Freon was low on one of the units and something had to be replaced. They were fine.

The AC wasn't blowing cold. And the Freon line was sweating until the point it went back and froze. I had to get the technician back out there and I had to submit another claim because I had no contact numbers for American Home Shield. I had to pay the second $100 just to have to talk to somebody to have that $100 removed. It was just the idea of I even called the contractor and it came back to the point of, “We'll come back out because it was under the 60 days.” Other than that, having a home warranty alleviates crisis management.

There have been times when we've had to wait a long time online. But that hasn't happened in the last request we've made because we were able to do it on the automated line online and AHS scheduled service. We really liked Greenway Home Services. The tech did a great job and put some Freon in our air conditioner. Greenway also replaced our ice maker and that went really well.

My wife did a claim for the washer that wasn't spinning. Our interaction with the technician who came was a minute’s worth or so and we've never had any issues since the repair.

The contractor seemed to have fixed the issue with the washer. My tenants said everything went very smoothly. I also have American Home Shield for the house that I own. I've had a good experience so far and I wouldn't have carried on any coverage into any other properties if I didn't think they were worth it. They are quick to answer back. There's only so much they can do ‘cause then it’s left up to the outside party that’s helping out with the claim. But everything up to what they could do has been perfect.

The air conditioner wasn't coming on. I made a phone call and American Home Shield scheduled it for me. They asked, "What's the problem?" It was automated. I just said AC, and they went ahead and schedule whoever the company for the repair. They just told me I'll be contacted. They didn't let me tell the company what the symptoms were. I got an email telling me the company name, the contractor, and then they will contact me. That's it.

My AHS warranty provides coverage I need when I need it. I felt good about submitting a claim. A tech checked my AC unit. Professionalism was good. I recommend American Home Shield.

The people that American Home Shield has sent out have been great except for one time last year. It had to do with the air conditioning. It just didn't work out because the first time they came out, they didn't fix it, so they had to come out again. It was during the summer, so it was inconvenient. Then, American Home Shield sent somebody else out and they fixed it. So, it was fine.

The guy came out for our AC and he went down to the furnace. He found the issue, said it was a circuit board. He fixed it right up. We also had a small gas leak. But that was our fault because we bumped the gas line. They came out, patched it up and they were gone in a few minutes. They fixed it fine. Everything was good. AHS is doing good.

I had a ground fault receptacle that kept faulting and I couldn't figure out what was going on. I paid American Home Shield the $75 to make the house call. I had no other out-of-pocket. A guy came out, looked at the issue, and reset it. Come to find out that when the rain comes, there was moisture getting into a receptacle that I didn't even know about. That was causing the ground fault to trip. The guy got it all straightened out for me and got it fixed. It works fine now. I was pleased with how it came out. I just wish that I had known I had that other receptacle. I probably wouldn't even call the guy. I'd probably just put a new one in there.

I like American Home Shield. When my refrigerator went out, submitting a claim for it was great. Everybody was real nice. They took care of it. The company that they sent out was really effective. It just took a lot longer for the part to come in, but there was nothing they can do about it. I've had AHS for years in a couple of different houses, and it's saving so much money. I thank God I had them.

I was feeling really great about American Home Shield until recently. I had an issue the other day with my hot water heater and I haven't heard back from them. The plumber that they sent out told me that they likely wouldn't cover the part on my hot water heater. They've been slow to communicate any information with me. The original issue was that there was a thermal coupler that had gone bad on it. I paid my $75 and AHS sent out an electrician. He changed out the part on it but apparently, he didn't hook or tighten something that was supposed to be tightened on the hot water heater. A gas leak developed as a result and I had to call Pacific Gas and Electric who provides my gas service. They sent a technician out and he said that there was a gas leak and he shut it down.

The ceiling fan needed to be repaired. I alerted American Home Shield via their website. It was very user friendly, and I was given the name and phone number of who was going to come out. All County was great. He’s sent out before and he's always solved our problems. He was at my house before I was notified that he was assigned. I put in the claim late one evening, and he texted me the next morning at 7:45 and asked if he could be here at 8:00. So, he was out before I was alerted that he was assigned. I talked to him and I watched him do this work. A screw had come loose inside the ceiling fan and the blades were loose. He said it wasn't the typical fan where you could just loosen it and pull it down a little bit and work on it. He had to actually take it completely off the base. The repair helped a lot. It's been unusually hot up here and we have no air conditioning. So now, the fan works.

This is the fifth week that somebody is supposed to come in here to fix my ductwork and it hasn't happened. I already paid the $100. I already made four calls to American Home Shield to try to get a guy out here. I spoke to the people that were hired to do the work and their guy was going to be here on a Monday. I was out of the country and he never showed up. American Home Shield is supposed to take this up to the next level and nobody has done it.

With my latest claim, the garbage disposal was leaking. The tech came and put in a new one. The previous things have been a nightmare. If it's anything that costs more than $200, it's your fault. When I went through nine million questions, knowing that at some point in the next couple of years my air conditioner or heating was gonna go out 'cause it's 50 years old, the agent said it's all good until it actually breaks. The contractor reported to American Home Shield that it was broken. It was my fault because it wasn't maintained. Okay, it was 50 years old. I was pretty sure it was maintained. Then I got a letter stating that until I replaced my unit, they won't send me any money. Then, they bend you over and screw you. So, I'm getting less than $1,000 for something they should have completely replaced based on what their contract says and what their agents say.

I had some faucets that were leaking and the contractor fixed them all perfectly. Aside from my plumbing issues, American Home Shield helped me with the HVAC and I had a locksmith. I also did two claims for appliances. I had no issues with any of the contractors. American Home Shield is worth it. They take care of what needs to be taken care of.

Last year, I had the AC unit replaced. A company came out and they just jury-rigged the job up and put a whole new unit in. They told me I needed $500 to pay for the modification. But I came to find out that they did absolutely no modifications. They used a lot of the old parts, like the condenser coil, which was 17 years old. They did illegal modifications because they were running new refrigerant and half the system is the old system. So American Home Shield sent out TNT to work on the AC. It's still not fully done. I've talked to TNT and they told me that I needed to have them go back out there, so I've got to get on the American Home Shield website and get that taken care of.

I had a hot water tank that was leaking. Getting to do the end result can be a pain in the ** talking to these people on the phone, who really don't understand what's going on. They're just order-takers. After talking to American Home Shield, their tech came out and they said it was leaking. And within three days, I had a new hot water tank put in. I had another claim a month ago when my dishwasher went out. The technician came out, identified it was the motor, and within a week, they had a new motor, installed it, and the dishwasher works fine. I was very satisfied.

I paid for a service and it worked when I needed it for my air conditioner. A technician came to my house, did the job that he was supposed to do, and left. I was, as a result, happy.

We didn't have any air downstairs. When I initially made a request, I didn't hear anything for about two days. Then when the tech called, he didn't come out for another three or four days, so we were out of AC for almost a week. But other than that, everything was fine. He came and we got air that same day.

The tech came at a reasonable time. Even though it was a holiday in between, he came the next day after the holiday. He pinpointed the problem and partially fixed it. But he has to come back and fix the rest of it. Also, AHS is paying for the parts but I gotta pay for the rest of the stuff. I didn't know that was in our contract. Other than that, AHS is a good warranty company. But, you gotta read the fine print because from the first time I started dealing with them 10 years ago, things have changed. They've tweaked things that they're gonna pay for. A lot of things that they used to take care of, they don't take care of anymore.

We got our dishwasher fixed probably three months after filing the claim and that was all due to Sears plugging it up. They were horrible. They couldn’t get the part and every time I called them, they were trying to sell something. They were using American Home Shield as a way to sell something else. American Home Shield ended up sending Whirlpool out and Whirlpool had Diamond Services do it. They did a great job on our dishwasher. We had an issue with the AC too. There were some debris blocking something that was creating a water. It wasn't doing it right and was making a mess. A contractor got it working and we’re all good.

Some of the people sent out by AHS can't speak English. Some of them don't do the thing right and we have to call back. But they straighten it out eventually. Recently, I was having trouble with my shower where the faucet wasn't working. It took a while for the contractor to get a part but it's fixed now.

Below are all calls I made to AHS. One is a call-back from AHS after I waited 50 minutes on hold.

I contacted them for my elderly parents' home AC. They are the warranty provider. Contract #**. They sent out Beaches Air which has 1 star reviews. First tech said he couldn’t do anything. Second tech said was not experienced. Third tech said needs coil. Then when I asked when coil coming they said first I had to agree to refrigerant at $2800. Called AHS several times to get straight runaround, even on Facebook still got runaround. AHS then sends out Total Air- he seemed to know the most. Agreed needs a coil, said refrigerant should be around $1400 maybe. Why would we pay that much for refrigerant when new units are less than 4K. This company is bad. It’s been 3 weeks and I still have no AC for my elderly parents.

A/C went out and the vendor they dispatched has no appointments available for 2 weeks (they are sending someone from Eugene, OR when we live in Salem, OR). Our temps this weekend will be in the 100's. When I called and asked for someone to be here sooner the rep told me that if they tried to dispatch to someone else it could delay the process even further. This is the script they are provided because the rep I spoke with yesterday said the same thing, they both even said "just as a heads up, it can take longer". I offered to find someone local and be reimbursed and she said it doesn't work that way. The rep also refused to let me speak to her manager. Their customer service reps are very unhelpful and could care less about our situation.