American Home Shield Reviews

The sump pump in our basement went out so we couldn't flush the toilet. We couldn't use the bathroom at all. We called American Home Shield and it was a nightmare as far as trying to get somebody out here. My husband called it in and when he called back, they said that the claim had been closed. He said it hasn't been closed so they had to reopen another one. That was on a Thursday morning and we had to wait until Friday night for a guy to come out. Sump pumps were not his specialty and he said he couldn’t fix it and we needed a part. He needed to call the warranty company. They came back a week later to replace it. So, we were a whole week without a bathroom. Our contractor was working on our other bathroom and he put in a toilet so at least we could go to the bathroom. I had to go to my mother’s to shower. We didn't have anything because it decided to go out at the same time that we were having our other bathroom renovated.

Our refrigerator wasn't cooling properly. The ice maker and cold water dispenser weren't working. I called Home Shield and their contractor Aabco Sales & Service came to diagnose my problem. They did not have the parts then but they ordered them. They back out the next week after getting the parts from the East Coast. They quickly fixed my fridge and it has been working wonderfully since then. Having AHS has given me peace of mind.

Leak Seekers Plumbing did good. They were very prompt and professional. The flushing mechanism on the toilet was not working. I was having to take the lid off the toilet and manually flush the toilet from the inside and they replaced that. They fixed it and we were very happy with them. We had had a previous call with that same toilet a few weeks prior and Rapp's Heating, Air & Plumbing came. There was a clog in the toilet. The flushing mechanism was working but nothing was moving. It took them a very long time to get there and then when they came, the plumber said it was working. I called back because my mom is there all the time and I had asked for a 30-minute heads up so that my husband could get home and they did not do that.

I go online to submit claims to American Home Shield and their website is convenient. I get notice before their contractors come and I know who is assigned to my case. So far, I've only had a problem with one of their contractors. I didn't like that contractor because the tech just looked at my unit and said nothing was wrong. I asked for a second opinion and AHS sent someone out who got the job done. Other than that, everything has been fine.

I had to have my fan replaced on my outdoor AC unit. The technician came and I explained to him what was going on. He went and looked at it, fixed it, gave me my receipt and took off. Since then, the AC has been working great. American Home Shield has good customer service and good results.

I called American Home Shield to submit a claim for the regular maintenance on the heater and everything is running the same with the upkeep. I had my garbage disposal replaced a couple of months back and it was done in a couple of days. With AHS, you may save some money in the long run.

I had two claims submitted with American Home Shield. It was something on my air conditioner and the other was my stove. I went online and scheduled an appointment. Both of the contractors were excellent. The air conditioner guy did what he had to do. We talked for a while while he was waiting for it to thaw out. When it was over with, he put a little Freon in there and it's been working fine ever since. With the stove, the guy came out. He looked at it and took some information and sent off for a part. Later, it came in and started working fine.

The claim submission with American Home Shield online is a no-brainer. But if you wanna get some clarification, then it becomes a little bit more difficult. Usually the hold time is just a couple of minutes and then they ask you for your phone number and they'll call you back. Of the few times I used it, I got a call back all but once. The one time I didn't get a call back, they told me it was an hour and 20 minutes or so wait. So, they must have really been backed up. With regards to the replacement of a piece of equipment, I was on hold for an hour and a half until I got picked up by the department that would provide the replacement equipment, which was really not very pleasurable. They don’t have the same on customer service ability on that line. But in general, what American. Home Shield has done for me far exceeds my expectations.

I filed a claim with AHS and we placed a call online because the hold time was so long. I spoke with somebody who took my information and placed the call. Royal Flush was sent out and their tech was clean, professional, and polite. He was persistent that he was gonna get the problem fixed and he did. He found the problem in about five minutes and fixed it in five more. If you're looking for somebody to help you fix problems on your home without spending a lot of money, AHS will help you.

I had a plumbing issue and I had contact with the contractor and he resolved the issue. My plumbing issue was in the toilet which then affected my kitchen. So, I had to clear that one before I could do the other. Then, if the contractor has completed it and it came up again, I had to wait until that one was done and then add the kitchen. I still gotta do that. You shouldn’t have to submit another call if it's almost the same issue. I also had an air conditioning issue and that was taken care of. The contractor did well. I've been with American Home Shield for quite some time already so I'm happy with them. Even when I had to stay out-of-town, it was easier to access. Somebody took care of my home and something broke. AHS was able to deal with the person that was in the home, which is good.

I had a claim to American Home Shield on our icemaker in the refrigerator, and it turned out the tech needed to just replace it. It wasn't fixable. Then the tech took a look at our dryer vent and gave some advice on that. It wasn't something he could fix or replace. We need to do a structural fix. Whoever built this house put the vent in that isn't big enough. So, we need to get that widened. But the tech from AHS was great. We've had him a couple of times come out for different issues. We also had a claim on the dishwasher, and the same guy came as well. He was very helpful then, too. He is very nice and knowledgeable.

The tech did a great job in diagnosing the problem with the dishwasher. But he couldn't repair it, which was fine. He said it needed to be replaced and that he doesn't do that. But he was very good and very professional. American Home Shield was great in getting the appliance all squared away for replacement. I'm waiting for it to get installed today. American Home Shield always done a great job. Thanks a lot to their great customer service. They not only meet the customer's expectations, but actually exceed them. That's a good hallmark quality in business today if you're trying to find companies that provide that level of service.

Submitting a claim online was easy. AHS was very timely and professional. Blue Ridge Mountain came out and got the job done. Since they left, I haven't had any problems with the toilet running or making noises.

The machine was not completing the cycle. It started in minute 40 then at minute 37, it went down to minute 18. Then a TE code appeared on the screen of the machine. I used the app first to set up the request and I was provided with a contact. I was told that some contractor was gonna get in contact with me. But that contractor never called me back or never got in contact with me. I called a number that was provided on the email and I couldn't get a response. Five or six days later, I called back to Home Shield and explained the problem. They put me in contact with the Sears contractor. The guy was here on time, went straight to the issue, fixed the problem, and the equipment has been working very well since then. So far, American Home Shield has been great.

Submitting claims with AHS is easy but some of the people that they're using are hard to understand sometimes because you can tell English isn't their first language. Sometimes it seems like they're giving you a script and not necessarily listening to the concern that you have. The turnaround time when the techs come out is reasonable depending on what it is. If it's a stoppage, like plumbing, it might be quicker than the AC or water heater. But in terms of them being responsive and getting someone out, that's fine. What usually takes the longest is the approval if you need to get a part or a replacement of some sort.

It was flooding around my toilet. I went to American Home Shield's website to file a claim. The website was really helpful. I liked it better than calling because you don’t have to wait. When you submit a claim, they tell you who the contractor is and they’ll be in touch with you. The tech from Flowright Plumbing who came out for the toilet was very knowledgeable. I didn't understand what was happening, and he was educating me on what we should do, and next time, and was able to replace what needed to be replaced. He was really good. Everything's been fixed. Working with American Home Shield has been very helpful. I’ll be sent out really good providers working through them.

Mandolin was my assigned contractor for a claim. They do HVAC, plumbing, and electrical. They came out for my water pressure. I had another plumber come out before and got underneath the house. I was told that I didn't have a pressure thing underneath my house. Mandolin, on the other hand, took the time to find everything. They came back twice and there were no complaints. They're very friendly and professional. These are the kind of people you want to be your friend because you sit and talk to them.

We had issues with our dryer making a loud squeaking noise and the technician who came out was able to repair it. Now, it’s running great. If we have anything else go out, we'll definitely not hesitate to put another claim in to American Home Shield if need be. It was a smooth process and the subcontractor who came out and fixed it was very nice and professional. So, it was a good experience. AHS is a friendly service and they were able to provide a solution to a problem.

It was pretty easy to send in the claim and the tech that came out was good. He fixed the issue. Our experience with AHS has been great. Overall, we've been satisfied.

I filed a claim for the furnace then I followed up with a leak. Whoever spoke to me at the time told me how it worked and the individuals that I spoke with responded appropriately. Their appearance was good when they came to the door. They were reasonable. They had the appropriate level of pleasantness and they maintained the right boundaries. They were great. The plumber told me that he could see what the problem was and that he was gonna try to fix it at the level that it was. He could see where the water was coming. He repaired that, and so far, we've been okay. He did say if it comes back, the next step would be to go through the bedroom. So far, American Home Shield has been good. The response was timely. I also had a good experience before I signed up. I had worked with a lady and she saw me coming out of Walmart one day. I was talking about a problem that I was having with my furnace. She told me get hooked up with American Home Shield and I did.

I had a leaky pipe coming in from the main water source. I submitted the claim on the website then somebody called me to schedule an appointment and let me know what time range. It went well. Home Shield then sent somebody out, he went through what he was doing with me, and he was in and out quickly. I felt very good because I was concerned when I saw where the leak was coming from. But then the tech told me he did pretty much the same thing on the last job he was on. He said it was fairly easy. He had all the materials with him to do it right there. And then, he walked me through what he was doing, we made sure that the pressure matched what it was before he turned the water off. And he showed me, “This is the new piece that's in and this is kinda what to expect.” Everything has been working very well.

My air conditioner was leaking. I put in the claim to American Home Shield via the website in the evening or at night time and the contractor didn't come out the following day. They came out the day after that. But the guy who came was good, cool, very educational and thorough. It was a good experience. Since the repair, everything's working great. I've been in the house for seven years and AHS is very responsive. Everything's been done extremely well and I'm enjoying it. I like AHS and I'm glad that I have them. It's a peace of mind.

We had American Home Shield back in 2014 when we purchased our house. That was a year, then went with somebody else, and that was how I knew about the subpar experience from a couple of different other places. We purchased this house last summer and it came with the home. We were reminded about how good they are. And so, I renewed for another year ‘cause I'm very pleased with how fast they get out and how knowledgeable their people are.

I called up and it goes just like Home Shield said it would - pay your 75 bucks, then they would send somebody out. You call Home Shield up or you go to their website and you tell them what you need done and then they take care of it. And they do all the back work. The biggest issue was me because my schedule kept changing and I had to keep trying to push them back so I could be there when the AC guy was there. So, I was the more difficult thing out of all that than any of the service.

I couldn't get the garage door to go up and down. KTM Door Control came and fixed it in about 40 minutes. It works now. AHS has been okay but the only thing is that I had a sink problem and they wouldn't fix it. The sink was cracked and they said that doesn't come into the contract.

I filed a claim for the sink with Home Shield online and the claims process went pretty smooth. I was at work when I got the information from my wife that the sink was not working and I logged in. Within three minutes after I sent my request, somebody called me and scheduled an appointment. It was very flexible as far as scheduling.

The repair tech was really good. He showed me issues that he had identified. He even took a picture and showed me a snapshot of the picture where the circuit board had gone bad. The first day he came, he said that he was gonna go get the part. It was \on a Friday and he would be back the following Monday. He was back the following Monday and fixed it.

My wife put the request in with American Home Shield for four items. When the contractor came, he said, "What's to be done?" I said, "I think it's this, this and this." I did not tell him about the toilet. So he got done. Two of them were very simple. Fixed the water heater then he left. I called back. The rep was like, "Why didn't you get the toilet fixed?" I said, "I didn't know it was on there." They said, "I see it here on the work order. He should have asked." I said "Yeah. He's a real nice guy. I don't want to give him any trouble."

Recently, our sump pump wasn't working at all. The technician was sent out and he did really well. He went right down, checked everything out, tried to get it to work, and replaced it. The sump pump works great now. We've had other claims before with American Home Shield and we never had a problem.

I've had some good contractors and I've had some bad contractors. They've all shown up clean, presentable, and in a timely manner. They all have texted or called me before they showed up, but I have had some bad experiences with the techs not knowing their business. I put feedback on the ones that have done a good job and I've done feedback on the ones that haven't to American Home Shield. I say, "Hey, I don't want these contractors or this company coming out again because they've done a bad job." I've also said, "Hey, these contractors, they know their stuff. They're on top of it. I want to use them from now on."

I love American Home Shield and I love who they referred out so far. Everything's been pretty good with them. The guy they sent out, Shane, was awesome. He was efficient. They were very timely, good with communication if they were gonna be late and informative on us working the furnace and different things.

The process on submitting the claim for our air condition was okay and that experience was good because I told American Home Shield that I wanted Hospitality Heating and Air. AHS was trying to give me the same people that always come and never do the right job, so I called and told them I wanted Hospitality. They are the preferred one that I would always choose because they come out and they get the job done. They're very courteous and prompt as well. Those other HVAC people that I dealt with, I don't know where AHS took them from.

The power kept going off in my son's room. It kept tripping the breaker and we couldn't get it to stay on. The claims submission was easy. Electrical Service Professionals came out the first time and they did a great job. They thought they had found what was wrong, but then it kept happening again. So they came back out two days later and found the root of the problem. They were very professional. Overall, I've always had a good experience with American Home Shield so I recommend them.

American Home Shield has been very good on anything I've called on. If it doesn't apply, they'll tell me. When we moved, I had them redo the locks on the door. Then with my recent claim, I have a built-in dishwasher and it was broken, so it would just fall out. They sent Optimum Appliance. I have Viking appliances and they said with those, it either works or it doesn't. They were pretty simplistic and knowledgeable. My oven didn't work for a little while, and the guy came out and fixed that. AHS is always very responsive. When they say that you're going to get a callback, you get a callback. I've never had any problems with them in the small things that I've used them for. I would absolutely recommend them.

We been with this company more that 6 or 7 yr. We start having problem with air conditioning unit since June, they had sent 3 companies they can fix it and they don't want to replace the unit and their contract said that if they can fix it they need to replace it, but they just want to keep putting patches and no do anything. We been more than 2 week without air condoning in a temp over a 100 °F. You think that they can be a false advertisement and sell it to people.

My oven was not working. I called them Home Shield and had excellent customer service. They were very helpful and kind. The contractor that was sent out was very nice but he couldn't fix the oven. There was no way he could do that because my oven was old already. I'm waiting for a second person to come again. It took a while because the second company Home Shield recommended never called me back and I contacted them three times. Now, Home Shield is sending me another company and they're gonna be coming this Thursday. This is my second claim. I had my first claim last year and that one was excellent. I'm happy with Home Shield and I highly recommend them.

We had a great run with AHS for many years, even referring others to them for their own home warranties. Unfortunately, this ended 3 weeks ago (9/2020). We had a service call for our dishwasher. A tech was sent who evaluated the repair and ordered the parts. He returned a couple of weeks later with the parts and completed the service repair without one part that was still back ordered. Before leaving, the tech told my husband that we should request a repairman trained in repairing General Electric products. We ran the dishwasher and the leak was worse than what we started with. My husband spoke to a representative regarding the issue and she stated that all tech are trained on all products. This is not true according to the tech that we had. My husband then said we should not be required to pay for a service call that was unsuccessful, and she disconnected the call. We have moved on to a service we have confidence in. I advise that you do the same.

They are useless and hopeless customer service. Takes at least 1-hour to reach agent, call center is in Philippines, hard to communicate. They rarely transfer to US call center. Because of this experience, most of their vendors are inefficient (or looking for new business). Vendors come and fix partially, then AHS authorize only to fix temporarily (not to replace anything). Problem keeps repeating, they make money on contract fee and service fee, it's vicious circle. Over the period of time their service degraded so much, stay away from this company at any cost, deserves -negative stars.

Submitting a claim with AHS has been easy. Recently, I called to submit one and the reps were good. I had some water coming out around my washing machine. The contractors came by and they fixed it. It wasn't a water line. It was this plastic piece that goes into the drain and there was a hole in that, and they patched that up. It's doing good. I haven't had any more leaks. My experiences with AHS were good for the most part, because even a couple of years ago, when the contractors had to come back a few times, they eventually got everything fixed.

The contractor took the order right away and came out. The guy said that there was a clog in one of the tubes that went into the fridge. It was draining water down the backside of the fridge and it was creating ice underneath the drawers for the produce at the bottom. There were sheets of ice and it would have to be chipped out all the time, like every three days. He said he fixed the clog in the drainage and it should be all set to go. A few days later, it started happening again. We had to call them back and ask them to please come back out. He said he went back out and replaced a part, and it should not be causing any more issues. I have not seen if it has been completely fixed or not. We're giving it a little bit of time. But I will definitely be calling Home Shield back if it isn't resolved.

We had Nice Guy Appliance Repair put a new part in my dishwasher. But my dishwasher still is broken. They tried to call me yesterday, but I missed the call. So I'm currently waiting for them to call me back. The guy is really good. But the only problem with this Nice Guy Appliance is that he's the owner of the company and he doesn't have any other tech to help him at the moment. So, that's hard. I just want my dishwasher fixed before my 30 days runs out. I don't wanna have to pay another co-pay.

I've been with American Home Shield for a month and I only had to use them one time. I called in the claim and it was easy to do. The locksmith came out and he was good.

I had a refrigerator claim with AHS and the tech from the appliance repair company seemed to know exactly what the issue was. He fixed it and I haven't had any problem. I was very well satisfied with the company.

JV Pools was very good. The guy had to put a new valve in for the pump system where it could tell you if you need more water in one of those valves. I've had some cool guys here and I just didn't like their attitudes. But his attitude was very good. Everything's working good, so far.

The furnace had a crack in it, so it was leaking CO2. Boesker Plumbing did the replacement and the service was great. I also talked to them a little bit about the pretty loud fan on the air conditioner. Overall, American Home Shield has been fine so far.

My dryer all of a sudden started screeching very loudly anytime we had it on. My daughter's bedroom is right next to the laundry room, so that was not good and we had to try to be creative about how we did laundry. I talked to the rep about it over the phone and I started to describe it. And right away, he said that he was 99% sure that based on the model and on what I was telling him, he knew what was wrong with it. Then, he came out and fixed it in about 20 minutes. It was awesome and now, the dryer is silent again. I'm super happy with my experience with AHS. Other than that, their internet interface was super easy to use and I have recommended them to my brother for his family because they were looking for a similar service. I also like having the peace of mind knowing that if something like that goes wrong, I don't have to go shopping for a new appliance necessarily and I can try this first.

The AC was not cooling properly and Total Air Care came out and added Freon. After they left, I realized that the something was running continually in the system. So I called them back and they came right back and looked at it. We’re waiting for a part to come in to get it repaired. They've been wonderful and amazing to deal with. My air situation is somewhat emergent and they're doing the best they can. But if I were dealing with someone else, it might get resolved a little faster. At the same time, I have 100% confidence that once that part comes in, the rep from Total Air will call me and he'll be back out here as quickly as he can.

Sometimes, my requests are handled very well, while sometimes, it's handled in a slipshod manner. Overall, I'm not too thrilled right now. The last time I had any interaction with American Home Shield, it took three months to get a check sent to me for equipment that we replaced. I was being held up because somebody had vision issues. Apparently, the people on American Home Shield's end couldn't read the invoice that we faxed over so I had it FedExed to them. I made sure that somebody signed for it so I had proof that they got it.

We moved here to Las Vegas eight years ago from California and we were able to hook up with a Realtor, who had been recommended by some friends that we have here. She has done nothing but serve us well both in terms of finding our rental home when we first moved here and then she worked with us to find the home that we purchased. I called her and I said that we were thinking about a home warranty coverage. Without hesitation, she recommended American Home Shield. Interestingly, we have a rental in California and we talked with our property manager there and he doesn't recommend American Home Shield in California so we went with a different carrier there. But here, we're quite happy.

American Home Shield is super easy to use. Normally, they provide fast service. I had one experience last summer when my air conditioning went out and they couldn't find anybody. But it was the middle of summer so I get it. It was nothing against them. They are always finding somebody for me to fix whatever I need. Recently, I called in to have 2 repairmen, one to repair a faucet and one to look at a couple kitchen appliances. I had a really good experience with the faucet company. American Home Shield has sent them before for the plumbing and they did amazing. They always have. They're always super nice, super polite and on time. They always called. I've not had a bad experience with them.

I'm a Realtor and I send Home Shield to my clients. The only thing I don't like is that the basic plan doesn't cover most of the appliances. I always have to request that they do the Shield Plus when I'm asking a seller to pay for a home warranty for my clients because it covers appliances and stuff in the home. Sometimes I get some feedback about that. And then they want to switch to another plan. As a Realtor, it's a little annoying when I have to get somebody else to cover it because they want to pay for the least amount of warranty.

I submitted a claim to American Home Shield for an electrical issue, and it was quick and easy. The contractor was great. Those two guys who came were very professional, quick, located the problem, and got it handled. My experience with American Home Shield was quick and simple. It saved time, saved money and saved digging through 100 people trying to find a good contractor. I've already told several people about the home warranty.

Everything was good with Prime Plumbing. They were on time and they were very professional when they came. I was doing some cleaning, and I wasn't paying attention and flushed a washcloth down the toilet. I had a bit of a backup. I also had a leak in the upstairs bathroom, so they came out and took care of those problems. Most importantly, I like the way that the guys that came out spoke to me about the problem first and explained to me about the process of what they were gonna do.

I requested service for a water heater repair and the process was seamless. I live in the Houston metropolitan area, which is large, and there was an initial plumber assigned, but they were a group from the northwest side of town. I'm down on the southeast side. To drive along is about an hour and a half, so I preferred somebody that was a little more local. American Home Shield accommodated me nicely on that and I'd worked with them in the past. We were able to get a local provider from American Home Shield, and they turned out to be a spectacular, wonderful bunch of folks. They were very experienced, professional, engaging, and they knew what to do and how to do it. We got everything fixed perfectly well. The water heater is so old and they made it behave like it was new. It's got a few more years left in it, so I'm very pleased. If I need plumbing in the future, I will certainly be utilizing them again.

There are four switches and one of them was off. So, All Home Appliance Repair came out, brought out the entire switch circuit and replaced it. It's working. We just bought this home so we’ve had American Home Shield for 30 days but I had them before and it's always been good.

We've been Home Shield customers since 2006 and submitting the claim is very easy. The tech that came out for our air conditioner was sharp. He knows what he's doing. He figured out that the problem was a blower motor, which is not a common air conditioner repair. It's been running like a champ since the repair. We have three air conditioners in our home and they're in good shape because of American Home Shield. It's a great program. When something goes wrong, they fix it. Also, American Home Shield covered us with our pool. We recommend it to anybody. American Home Shield is reliable, accessible and dependable.

The toilet was clogged up and so was the mainline, and it came up in my tub too. It was not pretty. But Triple S Plumbing was great and they fixed the problem. It was a hot day that day too when the guy came but he was very professional and courteous. That's something I really don't see in a lot of service people. My very first call, they gave me a window from 12:00 to 5:00 for my dryer. I waited from 12:00 to 5:00, and at 5:10, I left. I had no phone call. I tried to call them and they didn't pick up, so I left.

Every time I've called, the claims process has been super easy. Within two days, I have somebody at my home looking at my appliances. I've been very, very happy with their services. The tech from Fidelity Appliances came out for my recent claim and he did a great job. It went real smooth.

I had a leak in my ceiling, and so I contacted American Home Shield for a claim. They sent a plumber out to check the issue. The plumber was okay, but the issue was not resolved. The leak was from a tub, so I have water coming into my ceiling, and it's getting bigger. The plumber needed to come out a second time, and they charged me a second deductible for it. Two guys have come out now since the first issue. Both have showed up three hours late to our appointment window. The first guy showed up three hours late to the appointment window and was so rude about it. I asked him to leave my house. Then they had a second guy come out who also showed up three hours late. So, it was 7 o'clock at night, and I had surgery the next day. He told me I needed to move all my furniture if I wanted him to fix the issue.

We were not getting any cool air from our AC, so I put in the claim through the website of AHS. I was really pleasantly surprised that, immediately, it said who the vendor was and I didn’t know it would do that. Smart Heating & Cooling showed up with a phone number, so I called them right away and left a message. I called them on a Saturday and they called me on a Monday. They came out, fixed it, and we had no problem. We had some additional work done that was not covered under the warranty as we needed cleaning and that worked out pretty good, too.

I've had a good experience so far using American Home Shield. Submitting claims to them has been very easy. While there were times I waited when I was getting the warranty, I've never waited long for service. Most recently, I had a plumbing claim for my water heater and their tech repaired it. Any questions I had, he was able to answer. I've recommended AHS to one of my friends who then got their warranty.

Within the last four months when we called to verify if something was covered, we were told it wasn't and we found out after the fact that it was. So, that was confusing because the American Home Shield agent didn't seem to understand what we were even asking for. We submitted a request and then someone came out after the fact and fixed it. We almost paid out of pocket to get a whole new whole house fan put in until we were persistent and kept following up with AHS about it. So, that was frustrating

The icemaker was not working and the handle on the door broke. Lafayette Refrigeration came out and the tech was very professional and on time. There was lots of communication. I like the timeliness of getting the service requests and service repairmen out with AHS.

Submitting the claim to American Home Shield was easy. I had a dishwasher and it was leaking at the bottom of the door, and Fidelity Appliances came out.

I called on the phone and they were polite and gave me all the information I needed. It went pretty smooth. The contractor came and asked me to show him the unit which I did. Apparently, it blew some type of fuse. He fixed it and it's working fine now. In fact, it's even better.

I filed a claim online when the air conditioner stopped working. The tech that came out was fine. He was personable enough. Everything has been fine.

A piece had broken off the little sensor that determines whether or not the water is being drained or if it's backing up. It was causing my thermostat not to work, and therefore causing my system not to work. But the serviceman found it and fixed it. He was very good. I liked him. I've lived here about eight years and I've had American Home Shield the whole time. I'm satisfied with them.

We put a request in for an AC unit that stopped working. The company came out and it was just a simple part replacement. The guy took care of it timely. He followed the protocols of today with everything going on. He had a mask, did his thing and kept distance. He was polite and professional. Everything was good from there. The AC is working as expected since. I would recommend American Home Shield so that others will protect themselves for any unexpected out of pocket expense above just paying for the actual fee for the visit and not having to pay for labor and parts.

I was dissatisfied with the previous company I was with. I requested some repairs and it seemed like it was a never ending process only to find out in the end that they didn't really fulfill the service that they promised. I went with American Home Shield and recently, Cooper Appliances came out to fix my broken icemaker and my refrigerator freezer. So far, it seems to be working fine. We haven't had any issues. It seems as though there is a slight issue with the ice still dropping not into the basket. But I'm trying to see if reorganizing that may have some effects on that before I even suggest that there's a problem.

On the initial visit of the technician from Service Plus Repairs, he changed out a part and when he finished, he turned on the dryer for about five minutes. We didn't smell anything. So, we were good. I was nervous using the dryer with the gas smell. So I haven't been using it. When my husband came home and we did the laundry, I could still smell the gas and he said that I have to call the contractor back. So, we did. They came back out today and has just left. He had me run the dryer for 30 minutes while he was coming and when he got here, he said he didn't smell gas outside and in the laundry room. I told him to stop the dryer and open the door. As soon as he did that, the gas hit him in his face. I said that it was the smell that I was smelling.

My refrigerator was getting hot and it was making a loud noise. I called American Home Shield and they referred me to a repair service place. I then read the reviews for the service place, and they were bad. I called to see if I could get another repair place, and they told me no. I cancelled it, but then I decided that I didn't have another option, so I called American Home Shield back and they put the call order again. The repair place then came and they diagnosed the problem. The guy said I needed a new fan and unfortunately, because it was an older refrigerator, he had to order another part. He called me when it was in. He then came, put it in, and everything has been fine.

CD’s Appliances came out and looked at the microwave. The tech turned it on and he knew exactly what it was. He then needed to order a part. He did that and when the part came in, he came back and he fixed the microwave within 45 minutes. That is working perfectly. The tech also had his mask on. In fact, I apologized for not having mine on when I answered the door. CD’s Appliances was great. They were very nice and thorough. They didn't leave me in the dark. It was perfect. But I have two things that I'm not happy about.

I had two plumbing issues. One was taken care of while the other one still hasn't been. But I got a phone call from the plumber who will be here to take care of it, which is not an emergency. It just needs to be taken care of. There was only one issue I had with them. I have a well, and my pump went out inside the well. I know there is a well guy here in town, and I have no water. So, I called him to come fix it, and then I called Home Shield. But they said they wouldn't cover it because I didn't call them first. So, I said, "Well, you guys take too long to get back to me. I needed water. I needed this fixed." They deal with some people out of Redding, California, which is a town 50 miles from me, and they would have probably taken two to three days to get out here. The guy that was local came out immediately. And that's what I tried to explain to them, but they would have nothing of it.

I put in a claim with Home Shied for a contractor to look at my refrigerator and my dishwasher. The refrigerator was very hot, which is abnormal, and the dishwasher was not drying. I submitted the claim online on a Saturday and the website was easy to navigate. The only hiccup that we had was me paying for the deductible. My payment was posted online. It's in my account so I don't know where that hiccup came from, but I ended up calling last week to pay for the deductible.

The refrigerator needed a new filter and the microwave was not working. I called it in and it was good with the rep. The contractor was good. They were very nice. I told them that the ice machine wasn't working and they told me that with the new filter, it would start working again. The only thing is I was told that ice would be coming up but it's not so I have to call again. I called the contractor to tell them about about the ice and they said that I would have to call American Home Shield again because the ice machine would cost around $200 for me to do it on the side and if I call the American Home Shield, it'll be $75. Other than that, everything was fine.

Barfields Appliance came out for like a pulley system. It was really squeaky. The tech said he had to replace the pulley system. They did a great job. He came out. He assessed it. He said he didn't have the part on hand and he said that the process involved calling American Home Shield to make sure that they could order the part. He set me up so that it would work for like a week or so but he said it definitely needed to be fixed. He came back and fixed it when the part came in. It was great.

When I first spoke to the gentleman from Magic Appliance, I told him there were three ceiling fans that needed to be fixed. So he told me to call in and put an order for three ceiling fans. I did that and they came towards evening time, which was fine. They fixed the one ceiling fan in the master bedroom. They gave me a remote. It was the receiver that I had issues with so they took care of that. The other two fans were pull strings. In the girls’ bedrooms, it worked for some reason. But with the third fan, the tech said it needed a remote. If there were missing parts, they would not cover. But I explained to him that the fan is pull strings and it's not a remote control. There's a switch on the wall and then you pull the string. The receiver wasn't working properly. So he fixed two out of three and he said they have to give the report to American Home Shield. That went on but the third fan was not fixed.

Central Jersey Heating And Cooling recently came in and fixed the heat. The tech has been to my house before and he was great. He knows the property and he knows the system so he fixed it very quickly. The claims submission process with AHS is great. It's when I have to call them that's an issue. I had a wall unit that had to be replaced and no one contacted me about it, whether that be AHS or the contractor. I had to call and follow up. That was back in August and I still have not seen that AC unit. Then, they said it's supposed to come in on Thursday. Also, a second issue came with a stove that I had. The vendor didn't fix my appliance even though I put the type of appliance in so I had to call because I didn't wanna be charged again for somebody who they thought they had sent out.

I file claims with Home Shield online and it's fairly simple. The only thing is if I have two issues going on, it's kinda hard to navigate to put in the right thing that I want done. But they have a section for notes and I can put those in. I recently had a fan motor replaced and a couple of weeks ago, I started smelling an odor. ACE came to check out where the odor was coming from. My wife was with the tech and he took his time and explained to my wife what he was doing and what he thought the problem was. He showed her where the filter was. He was very thorough and he cleaned up after himself. I had water sitting on the bottom of the unit and he flushed the lines, cleaned the water out, and cleaned the inside coils. It seemed to have taken care of the problem.

Two separate technicians had to come out and they were fine. They were friendly. They followed protocol with the masks. They had to replace a part on the AC and everything works great now. It was easy to submit the claim but the whole process was quite long. We were out of AC for four or five days. We live in South Texas. Luckily, it was cool during the mornings but it got up into the 90s in the afternoons.

The ceiling fan in our bedroom quit working and the contractor that was sent out by American Home Shield came out. In about five minutes, the technician figured out it was the remote sensor. He took that out and put it back together, and it worked. They had to order the new remote for the receiver and they came back in a couple of weeks and put that in. It was perfect. They were quick, courteous and knew what they were doing. They were great and they were over in our house 10 minutes each time. The fan is better than before because we have a remote button for it now.

I have two policies, one for my personal residence, and then another one for a rental property, a townhouse that I own. There are two air conditioning units at the townhouse that are covered by the home warranty and both of those units were experiencing coils in the air conditioning unit that dripped water onto the air filter. It was causing damage to the air filter and moisture in the air. I called American Home Shield and then they set up Myers Comfort Specialist of Birmingham to find out what the problem was. Myers called me and said, “Okay, here's when we're gonna come out.” They came out, serviced the units and everything went fine.

I've had Home Shield on my actual house I live in for 15 to 20 years. And then, I just had it on them home I rent to people since April. I knew to put it on there because I've had it on my own residence for so long. A lot of people like to speak to someone actual on the phone. But to me, it's better going to the app and doing it yourself. I called because I have a tenant in my home in Virginia and they had some leaks in the bathroom, toilet, and sink. Blue Ridge Mountain Plumbing came right in. They were running a bit behind but they let me know they were. When they got there, they stayed until the job was done, and I didn't get anything but positive results. The response I got from the tenant was they did an excellent job. Everything ran smoothly.

I put in a request on a Saturday with American Home Shield because my air conditioner was not working. The contractor called me on Sunday to book the appointment and they came to see me on Monday. He called me that day too to let me know what time he was going to be here. The tech was so nice and he explained everything to my husband. He was nice and excellent. He fixed the air conditioner pretty quickly. Our air conditioner is working well. I was surprised because it was the first time I used my home warranty. It was an excellent experience and I'm so happy.

I'm kind of disappointed with my oven claim because they were saying they wanna send it out and that it would take six to eight weeks for that, so I'll be without an oven. So I'm still waiting to find out what's gonna happen with it. The contractor has been out and AHS said that he needs to come and take the part and send it in. But he hasn't came back out yet. I haven't heard anything. So I don't know what's going on at this point. But that's a long time to be without my oven, and it's the holiday time.

I had to switch to American Home Shield from Fidelity. When I switched to them, my first experience was not good. The people, whoever they have come out, took so long. They were trying to schedule you next week or the week after or telling you they ain't got any appointments. Then, when you call back to get a different contractor, they try to play you and be like, “Oh, well, that’s all we have.” I call it being lazy. So you don't wanna call around to find another vendor. It’s their job, to find me somebody that's available this week. They don’t like to do that.

The refrigerator was making a horrible noise. The contractor came and repaired it, and it doesn't make that noise anymore. He was great. American Home Shield has done what they said they do. They covered what they said they’d cover. The only thing I don't like is the cost. I didn’t realize that insurance cost money.

After making a claim for my pool, it initially took a couple of days for the contractor, Pure Pool Service, to come out and I wasn't satisfied with the timeframe. There were also a couple of issues with the placement of the filters. It got a little complicated. They said something about a water damage. American Home Shield did not cover it. Pure Pool Service could not do some of the stuff and we paid an additional fee for them to replace the pump. It dragged a little bit. After that, it took a while for them to get back to me to tell me how to turn on the pump. Other than that, it was fine.

I left one morning and the garage door was open and working. When we came home that evening, it didn't work. Our neighbor called us and said something about somebody else in the neighborhood was having problems with it. They couldn't get in their garage. We called Electric Power Board and the power wasn't cut off so we didn't know what happened. The remote controls didn't work. #1 Garage Door came out and I was out there with the guy the whole time. He walked me through it and told me what I needed and what I'm gonna need in the future. The guy was very professional and well knowledgeable about the situation.

We had a claim for an outlet that was not working. At first, AHS told me that it was gonna be two weeks for the tech to come out, and I told them that was too long. Then the rep literally put me the very next day. So it was very nice. The tech was good. He fixed the problem.

We had a plumbing issue where our water heater would stop making hot water. Then it came to a point where it completely stopped making hot water. Once the contractors got here, it was fine. But it took them four days to call and that was quite a while. But they came right away. They looked at it and then they gave me an estimate, $600, which was quite a lot. So I had to think about it for a few days. Then once I made a decision, I called them and they came out the next day. They were really fast about that, once I made a decision. That was my second claim within a week. The other job, the contractor called right away. If AHS has the leverage to make sure that these people call within a day or two, that would be better. It's also tough to get through on the phone to AHS. It's always a half an hour to an hour of wait unless you call at night.

Dawson Services did a preseason heating checkup. They let me know when they were coming, when they were on the way, and when they were here. Everything went smoothly. I got a service for my refrigerator. It wasn't cooling and the temperature wasn't working right. The contractor, Sears, came out three times. They put in a new board and it didn't work. I called them again and they came out and did the same thing. It was a different person. He put in a new board and it didn't work.

It's fairly easy to submit a claim to Home Shield. However, it would be nice to have an option to actually talk to a live person once submitting a request or just being able to add some comments, especially when I called in. An automated system asks, “Is it electric or plumbing or something?” “Electric.” “Well, it’s not working.” “Okay, you got scheduled. Somebody will come out at some point.” But some things are more urgent than others, and it would be nice to be able to actually tell them that. But other than that, H & C Electric came out recently, resolved the issue and fixed the things that caused the problem. It was quite easy and we got things fixed quickly.

American Home Shield's contractor, Liberty Plumbing, has been very conscientious. They are very thorough and they are a pleasure to work with. Thank you American Home Shield for choosing such wonderful HVAC people to be amongst your contractors.

It was very quick to get a claim set up and American Home Shield gave us the number to call, and we called the person that came right out. We had a water leak and so a plumber came out and repaired some things which needed repairing. Then there was still a leak. When we needed him to come out again, he did. He found an additional problem and fixed that. He was really knowledgeable and professional. It was a good experience.

I had a great experience with American Home Shield, especially the last one. The first claim was in the beginning of the COVID. I was not happy. I was disappointed a little bit with the time frame. They kept changing time and not showing up. But I just had something done with them lately and they were very on top of the job. Right away within three days, the job got done so I was happy with that. It was for may air conditioner, and the guy who came out was professional.

We got our home through a charity and they recommended American Home Shield to us. The coverage came with the first year after our purchase and it was up to us to renew it. Not too long after we had our house, we had a hot water heater issue and we had to have a new one installed. One of the people who came to install the replacement didn't install it correctly so we had to have another one put in. All it cost us was a $75 fee that AHS charges to send somebody out. It was such a great value that we decided to keep our warranty up.

I have had several times where people have come out and said that there were things that were wrong. But they were wrong. So I don't 100% trust the people that AHS sends out.

I went from American Home Shield to another warranty company, and I was super dissatisfied with them. They didn't do anything on everything they said they would do. They came back and said that's not covered, which I thought was ridiculous and I had a two-year contract with them. They've been bugging me about renewing and I went back to American Home Shield. Recently, I had a claim on the air conditioning part of the system. The contractor came and the guys had their masks on. They were really professional and knew what they were doing. They found a glitch and fixed it right away.

I used to call in for my claims years ago, before they had the website. Now, I do it straight online and it's easy. I did a claim for the stovetop range for the oven and the technician troubleshot a couple circuit boards that needed to be swapped out. I’m still waiting on parts, but it went good. I’ve had American Home Shield for years. The only problem I have is we pay for these higher end appliances and if they go bad and they can't be fixed, they do not replace it with something equal to it. We pay the money up front initially and we pay the premiums, so we expect to get something equivalent in return.

At one point, I had to be on hold with AHS for 45 minutes and I couldn't get the answer that I want just to fix a simple air conditioning question. But the contractor who came out for the AC was pretty good. They got it repaired and so far, it hasn't gone down yet. Still, AHS has a bad service. They’re the most terrible company I ever dealt with and I don't know why I'm still with them. Their customer service reps don't know what they're doing.

We noticed that the water heater was leaking. I called American Home Shield and they got ahold of somebody, and then A-1 Haney Plumbing contacted me. They came out for the repair within a couple of days. It wasn't very long. We had to wait because American Home Shield had to order the water heater. As soon as the water heater came in, then A-1 came and fixed it. They were very friendly and very helpful.

Two guys from ADA came out for the microwave. They looked at it and diagnosed it. They said what part was gone and that they had to order the part. They said that it would take seven to 10 days, but it was less than that. The part came and the guy came to put it in. They all had masks on and kept their distance. This is the second time we've used American Home Shield. Every time we've called, they've responded. A couple of years ago, we had a problem with the garbage disposal and the guy fixed that.

The technician that American Home Shield sent out here did very well. He was in here for about 45 minutes. He was perfect at what he did. He did everything in a timely manner, cleaned up his mess and was very thorough about explaining what was going on with everything. There was nothing that he did that he didn't walk me through. Also, he was very quiet and you wouldn’t even know he was in the home. I am very pleased with that particular technician and I was very familiar with him.

It seems like everything is going fine. The guys came in, did their job, cleaned up, and left. Very professional. They fixed it. The part took a couple of days, but that goes with the territory. Everything was good. When the tech from Indoor Comfort Experts first came out, there was water standing in my yard and something was stopped up dealing with the air conditioner. Then right after he fixed that, the air conditioner was working fine. Everything was. The water was dried up around my house. And then the air conditioner stopped working. It wouldn't come on at all. He had to come back out and he said something was wrong with the electrical board in it.

We just moved in, had the heating and air contract out, and found out there were problems with the ductwork and the capacitor. A-US Air of Texas came out and did it all in one day. I've had two other claims before this, and sometimes, it just takes a couple of days before we get service. Now, with the air conditioning, the contractor came and did that pretty much the next day. Everything has been taken care of and working fine so far. Knock on wood.

Our refrigerator went out on July 2nd and a new one was just delivered last week. At first, American Home Shield sent out somebody who didn't know what he was doing. He put a new compressor in and the compressor failed again. That was what failed the first time. Then that guy refused to come out and look at it. They sent somebody else who said, "You need a new one." But we didn't have a refrigerator from July 2nd and September 17th was when we got a new refrigerator. So all the time, I didn't have a refrigerator.

We've had Home Shield before with a previous home. Great service every time. Recently, a guy didn't put the pipe on my water heater correctly, and somehow it backed up into my closet. The contractor that came was an okay guy. So far, so good.

I called American Home Shield and then, I got a phone call back from AMTEC regarding the furnace. They got it working the way it needed to be. A short time ago, my dishwasher stopped working. So, American Home Shield sent a guy out and he got it working too. So, it went well. The experience I had with AHS was very good. They took care of everything and it was done in a timely manner.

Our AC unit inside the house was leaking, so we submitted a claim to have a professional come check that out. The actual submissions were extremely easy. It was all online and I didn't have to talk to anyone. I paid for it immediately and then I got an email in less than five minutes later and connected me with a professional in my area.

The refrigerator went out and American Home Shield got ahold of Merit’s right away. Then, Merit’s came out and looked at the refrigerator. They said it couldn't be repaired and they put it in. Home Shield did a wonderful job. We're expecting a new refrigerator. I'm really satisfied. I've told people to get Home Shield and that they are a great company. The minute my daughter who was in England for several years got back to the country, I told her she needs to get it.

I had two different companies come out and they were both fantastic. I had an issue with the icemaker and the freezer in the refrigerator, and I also had an issue with our hood fan above the stove. They were both taken care of by two different companies and each technician that came out was very knowledgeable, friendly and professional. They took care of us promptly and did not leave a mess. They were very pleasant all the way through and both issues were fixed completely. Aside from that, it was very easy to set up the initial claim with AHS.

The technician that came out for the AC gave us some advice on what we could do to have it run better. But it's running as it should be. We've only used American Home Shield once and so far, it’s been great.

I submitted a claim online to American Home Shield after I found that my heat wasn't coming on. Their website was fine and I got a notice when to expect their contractor out. Kemph Heating & AC came and their tech did a great job. Everything has been good since then.

My duct system disconnected from my HVAC and there was water, dew steam, and all kinds of crazy stuff. American Home Shield's contractor, Comfort First Heating & Cooling came and looked at my issue. The techs advised me that I would need a whole new system. I'm working to try to get some kind of financing for that with Home Shield. I just lost my job so my credit score is not gonna make it. I'm not thrilled because AHS said they wouldn't cover the ductwork when it's the HVAC system that caused my ductwork to get messed up anyway. I tried to call them back and they hung up on me.

I've been a customer of American Home Shield for a long time and they have sent out some shady people. The tech for my dishwasher just wanted to know my personal life and was not focused on the problem I had. I came to find out that he didn't even know how to fix the problem and AHS and I had to get the issue referred to another company. It took a month and a half to get my dishwasher fixed that time. It is still not fixed and for three years, I've been calling AHS up for it and nobody can fix it. Their contractors keep replacing parts. Then I would have to wait until I have $75 again to call AHS. I'm dealing with it and washing dishes by hand.

An electrical switch broke. I called American Home Shield, and the contractor came out and fixed it the next day. They cleaned up after themselves, and the light switch is working now. American Home Shield's phone thing is ridiculous, so I do my claims online. You stay on the phone forever.

Our microwave went out and American Home Shield sent a repairman to check it out. The repairman was very good. Then the next day or two, I heard from American Home Shield that they were gonna replace it. I don't have the check yet for the replacement. But the experience was easy and satisfactory.

The initial issue was that the AC wasn't keeping up with the demand and it wouldn't keep the house cool. So Myers came out and replaced the evaporator coil on my air conditioner. After that, it lasted about a week and then there was another issue that they didn't check everything that they were supposed to. I called them back and told them it was not working. They told me to call American Home Shield and request a recall on the original work order. After that, they came out and it ended up being a filter-dryer. There was something in the line of the Freon that was clogged. They replaced that free-of-charge. Since yesterday, everything has been working great.

The part needed for the icemaker bucket repair took about two weeks to get here due to the COVID. But everything went good with the contractor. The ice maker is working fine now. Overall, it was proper service and American Home Shield was able to get someone out here as quickly as possible.

The contractor was pretty knowledgeable. I filed a claim for my dishwasher that was not draining and the guy figured out the problem quickly. He was a nice guy and he fixed the problem. I like American Home Shield. I noticed one thing though. I have GE Monogram appliances and they've always sent GE people. But now they are sending other companies. I did not sign a contract with other warranty companies and I came back because I knew that GE always sends GE guys, but this is different now.

There was a leak in the shower. TJ Plumbing was assigned to us and this is the fourth plumber that had been assigned to for this problem. Every one of them said the same thing. They could not go into the crawlspace to turn off the main water valve. The AHS authorization department says that they could not. But the representatives keep telling me that they could. I don't know what the problem is. But I am really ripping mad at AHS right now. I have been waiting for them to get back to me. The person this morning said he was from the authorization department, which was not true. He said he would get back to me shortly and let me know what was going on. Every time someone from their office says that they'll get back to me, they never ever do.

United Air Temp came out for a leak from my air conditioner. They solved the problem. The gentleman that they sent out was very professional and very good. My experience with American Home Shield has been great.

I've used American Home Shield a couple of times over the years. But I don't think it's set up to be super helpful. It sounds good, but when you have a problem, it doesn't always work well. It has never worked for me the way you think it's going to. We have more than one issue that we wanna get rectified. They were saying we can only submit one claim at a time. It's gonna take another month to submit the next claim. It was also a very time-consuming process to get signed up with American Home Shield. It was challenging. But we're still satisfied. Dan’s Pro-Lock came out recently to rekey and they were good.

I had an issue on a drain line under the kitchen and I sent the request to American Home Shield online. The technician got there quickly. He came in and looked at it one day just to make sure he knew the scope of work, and then came and fixed it the next day. Everything is good so far. AHS covered everything and I will probably continue my warranty.

The display on our stove wasn't showing anything. It worked, but we couldn't tell what we were doing, such as with the timer. We got the home warranty and they had it checked out. The control board was shot and the contractors couldn't find a replacement for it and submitted it to American Home Shield. They decided to replace the stove in the range and it's on order, but we're still waiting. That was our first claim and we're a little concerned at how long it's taking.

I called American Home Shield because it was backing up in my toilets, tubs and showers, and the back of my bedroom area smelled awful. It wasn't something I needed to wait a day or two on. They said okay and they had somebody around the area so they came on out. The contractor was fast. They came out and fixed the problem. The main plumbing in the house was all stopped up. There was, apparently, a wye and he ran the thing through it and cleaned it out.

Plumbers Inc. came out for our AC unit and everything went fine. They came out when they scheduled the appointment and gave me a text message as far as where the technician was before they arrived. They arrived on time and the repairs were done. They communicated with my husband all of the work that would be necessary to complete the service or to have the unit running again. The technician was able to successfully have our unit come back on. He also had a mask on and there was social distancing.

My tenant called me and said that the air conditioner was not working. I called the American Home Shield and they contacted the local provider quickly. The company called me and said that they were gonna go take a look at it and asked if I would meet them out there. I went out there and met the guy. He came out promptly. Then he went in and he told me what was wrong with it. He said we needed a compressor and a computer board but the factories were not producing them. But he said he was gonna do something about it. A couple of days went by and I called, and they said, “Well, they have to order the compressor.” Home Shield has to get it from a warehouse. Then I called the contractor and he said it would take a couple of days. So getting the part was the challenge and it took about a week to fix the air conditioner. But so far, so good.

American Home Shield has been exceptional. Submitting a claim is pretty straightforward with the dropdown menus. The website was well laid out and the contact was easy. I would definitely recommend them again. When 2 Sons Plumbing came out, they were very professional. They repaired the unit on site. And the unit is working wonderfully now. Overall, the experience was easy and concise.

If I could give American Home Shield 0 stars, I would. We have had AHS for several years now, but in the past 2 years, their service has gone downhill significantly. Our most recent issue began on 6/22/20 when we contacted AHS regarding a plumbing leak. The initial contact from the plumbing company was great and we thought all was well until a week after the repair when we noted the leak had begun again on 6/29/20. We called AHS for a recall, and this recall was submitted. The plumber came out on 7/3/20 and had to cut a hole in our ceiling to get a better look at the leak. Plumber stated he needed further guidance to repair the leak from AHS and would be in touch. That's when the problems began.

My washer went out & they sent someone out that week. The guy they sent out was awesome. He was very knowledgeable but my washer was so old the parts cost more than my washer was worth. So I was able to get a new one to replace it. I am very thankful & grateful for this company.

I’ve been with American Home Shield for almost 5 years. This is my third review because I don’t want to post only negative reviews. I called them last week for my washer. It wasn’t agitating and the spin cycle would not work. Immediately when I put the work order in I was assigned a contractor. It was a week before they came out but it was fixed in less than an hour. The only downside is my appointment was from 8 to 5. Waited all day and the contractor showed up at 630 after several calls and I was out of a washer for a week.

We had this warranty for over ten years. When our very old air conditioner finally broke and the only solution was to replace or add freon, they agreed to pay $20 out of a $400 bill of freon but nothing towards replacement. Since the old freon used in our unit is no longer in accordance with building codes we asked for a replacement. They continued to decline. We then decided to pay for a new one and to discontinue their service. We tried several times to cancel the service over the phone unsuccessfully. We were put in very long waits of over 30 min, and hanged up because we needed to work. So we stopped the automatic payment.

Our electricity was acting weird. I needed to call an electrician to come out to repair the meter box. I called American Home Shield to file a claim to let them know what had happened and that I needed someone to come out to fix it. They told me that it usually takes up to 24 hours for the contractor to come out. But since it was the electricity, they said that they would try to get someone out as soon as possible. When the tech came, he explained everything. He let us know what has to be done and he fixed it. There are four sockets and one of them had blown out. So that needed to be replaced. He's been over his work, even though I didn't know what he was talking about, but he was good.

I did an AC claim and it was a lot easier when I did it online than when I do it in person. In person, the hold is impeccably long, and a lot of times, the person I'm talking to is not knowledgeable about what I'm talking about. But doing it online, I was able to get better and quicker response. The tech who came out was awesome. He was extremely personable and very friendly. He told me exactly what I needed to do and how I needed to do it. He was very knowledgeable about what he was doing. Plus, he told me that he was gonna be there at 8:15, so he didn't go, "Okay. Between 8:00 and 12:00," and he was there at 8:15. Everything went great.

When submitting claims, I can just do it on my phone online and click a button to request it. The customer service reps were helpful and it was easy to request a service. There can just be delays with the scheduling for the actual vendor they're connecting me with. On a recent service call, they actually nixed because I ended up realizing it wasn't covered with my warranty. It was more than a day, and the vendor they connected me with hadn't even reached out to schedule. That would be my only gripe with them. I'd be concerned if there's something urgent I need to get addressed, and not able to connect with the vendor or get it scheduled in a timely manner.

I had a system that was continuously running. It was cool upstairs but it wouldn't shut off even when you turn it off. I did the claim online to American Home Shield and it was my first time using the website. It said they would contact me within 48 hours. The service with the contractor, Lowery-Clarendon, was great. I was surprised that they took the call and came. It was over an hour and a half drive for them and they had to come twice. I’m very satisfied with AHS and hopefully, I'll see a difference in my electric bill. The unit was up on our third floor so it could have been running for about a month without us knowing.

I had American Home Shield years ago but I switched to Choice. I was not very happy with Choice. I left them a long time ago. So, we didn't have anybody for a while. I started with American Home Shield several months ago. It was easy to submit a claim with AHS. American Home Shield is doing better than they were when I was dealing with them years ago. I'm happy with my experience with American Home Shield. Recently, the contractor came out and he checked the system of my AC. One of my systems was not working. He added Freon and I paid him for the Freon. He seemed to do a good job and he also put something in the system to stop the leak. Hopefully, it stopped it.

I'm a little distraught that I pay American Home Shield every year but then every time I do it all on a request, I gotta pay them more money. Then, I gotta pay them more money for every time I do something different. It shouldn't be that way. With my pool claim, the pool contractor came out and said he didn't know. He dipped a little stick in my pool and didn't do anything. Then, he told me my filtering system was not on my pool contract, and I'm trying to figure out why it's not there. Then he charged me $125. When the guy came to do the sink, he was really good. The only thing I hated about it was that I had to wait a couple of extra days to get the work done. He came out and did a check. He could have just come in, do the check, and do the fix instead of coming back three or four days later.

Water was leaking from the freezer and it was freezing on the bottom, so I couldn't close the door. I submitted a claim with AHS and the tech they sent out took one of the coils out. He told me what he was doing and he either cleaned it out or adjusted it to where it would let the ice go through there and work properly. All in all, I've had really good experience with AHS and I've found that they're a very good company. But they're so high priced. My sister has coverage elsewhere and she was it was good coverage but is $300 less. And now, I'm considering which way to go. Other than that, anyone who's thinking of getting a home warranty must be careful to read and ascertain what appliances are covered because not everything is covered.

We have three air conditioners but one wasn't working. I phoned American Home Shield and asked for somebody to come and take a look at it. A technician came out and it was one of the circuits that he said was fried. He did a temporary fix which probably wasn't safe and he left. He said he ordered the part and he’d replace it. A couple of days later, we phoned the company. They said it was fixed. About three or four days later, the air conditioner went again because the fix didn’t hold. We phoned and made another claim.

I submitted a claim to American Home Shield for the icemaker and the contractor was very good. He checked it out, had to order a part and was back within a week. He had it done in five minutes and the icemaker has been working perfectly since then. I had problems with my air conditioning and when I called AHS one time, I went through a couple of contractors but then they found a good one that I liked. Now, they're getting more qualified contractors out there and I like that.

Calling in claims to American Home Shield has been easy. If their techs won't be at my place on time, they call me. I'm gonna keep using Home Shield. I've never had a problem with them and having their coverage has been an excellent experience.

The claim went quickly. The guy was great about getting right back to me and telling me what was going on. He went in, took care of the issue, and reported back to me that everything's fine. He did his job. American Home Shield is great. It's been a lifesaver. I just wish they keep the same contract number every time I renew. When I call in and they wanna know the contract number, and I don't know what it is because it's renewed every time. You pay the bill and renew, and it changes. That's a non-issue but it doesn’t make sense. It doesn’t show that there’s any longevity. It just shows that I’m new every time.

I was notified by the city that I had a water leak that couldn't be found. After research on the property, we found out that it was a water line from my house to the road. So After Work Plumbing came out to check my house to see if any leak was around my house anywhere and it wasn't. They did what they were supposed to do. I've had American Home Shield for about two years, and I haven't had any problems with them. I called them twice, so far, on something that I've had to have done and they've been here right on top of things.

Doing my claim with AHS online was pretty easy. For a recent claim I had, they sent out Millennial HVAC and their tech figured out the issue and got the unit going. It was just the fan on the outside unit. It was pretty quick. With AHS, everything's been pretty simple. I had the warranty even in my other house.

In calling American Home Shield because of my microwave, there was a very long hold time because of COVID. They had limited representatives. They took the claim but the microwave wasn't covered. The tech who came was very nice and knowledgeable. Fortunately, he told me that the microwave was covered under Whirlpool, the manufacturer. They replaced the unit.

We were having issues with the electrical socket on my wall for the stove. The electrician sent by American Home Shield fixed it and while he was here, we figured out that we might as well get him to do the fan. It's a studio fan and it's so far up. We can't pull the string on it. Then he said that he was scared of heights. I asked him if he knew and we’d pay someone outside the contract even though we didn’t have to. But he said no. So if we ever need an electrician down the road, AHS should send one that's not scared of heights. We had gotten another fan and we needed it replaced, and the electrician couldn't do it because he said that he was scared of heights. I don't want anybody that’s scared of heights and can't even get that done. In order to get it done, we'll have to submit another $100 again which doesn't make sense.

ACE Heating and Cooling seemed like a good company and I've had them out twice, but we didn't get to do anything. They couldn't install the parts ‘cause I had a roof soffit and there was no room. A roof truss is blocking anyone from being able to install the proper air conditioning outlet vent. The two options are that the roof support could be moved, which they said they're not authorized to do, or I could just seal it up and not have that air conditioning vent anymore. The issue was unresolvable. I had American Home Shield a decade ago as well and I worked it into the negotiation when I bought my house. I place the repair requests online and the appointment is scheduled the next morning.

My mom has a number of American Home Shield saved on her phone that we usually call when we need repairs. It said that our plumber would call us within 10 to 30 minutes, which they did. The pipe burst and the plumber came and tightened it but we thought it was broken. He was very professional and he fixed it right away. It's all been good since he's been out. AHS is excellent.

My garage door opener wasn't working. American Home Shield's contractor from Derby Overhead had to come out three different times for me. The techs initially thought they had my door working. They left but it still wasn't working. Derby Overhead came back out and the second tech was a bid temped. He fixed something and it still quit working afterward. AHS finally replaced my garage door opener.

The claims with AHS are very easy to get going. But getting ahold of somebody is a whole different story. I can submit a claim online pretty easily but if I call because I have a question, I might as well expect to wait at least 50 minutes on the line. That's normal and that's one of the biggest problems. When I ask them why I'm waiting online so long, I'm always told that they don't have as many people working now because of COVID. Other than that, the technicians that I've had so far are good. But I had one on the washing machine and didn't seem like he really knew what he was doing, so we ended up replacing the washing machine. But that was cool.

The first time the CMR Ventures guy came, he said he had to order the part. The part came in and the next time he came in, he didn't have the boot things on. He went into my basement and he messed up my carpet with black marks with the black boots he had on. And he said the furnace was fixed and he left but there was no air condition. I called them back and he checked it again. He said he left a wire unattached on the furnace that's why we couldn't get heat. But that wasn't the problem because he still didn't fix it right. I was really frustrated.

We were with Sears, but Sears was closing up shop locally here in our area. We shopped around and thought American Home Shield was rated well. We thought, “Let's just go with them.” We got an offer to have the heating system checked for $75 so, we went ahead and signed up for that. Then for some reason, it was put, “This is what's going to happen on your AC check.” I ignored that because they sent another email about, “This is what's happening on your heating check.” Then there was a follow-up, like, “This is what's happening on your heating check.”

I had my dad cleaning out my AC unit and he said that there was a wire burned inside. So, my dad told me to go ahead and have someone come and look at it. I did the claim online to American Home Shield and the website was very easy to navigate. It said that I would get a call within 24 hours but then it also gave me the option to call on my own to schedule my own appointment. So, I called right away.

My power had gone out in one of my rooms. Sunbelt Electric came over and checked to see what was going on. It was an outlet. They thought they had to do more, but then, it was just like a breaker shortage in the wire. A week or so or maybe less, they came back and got everything fixed for us. Everything is working well and the power is good and on in those two rooms. Then we are still in the process of our claim for our washer where the water was not draining off of the clothes right, so everything was still wet when it was done washing. The contractor fixed it already but it’s still happening. I guess we need to call American Home Shield to get it rescheduled again.

There’s a claim lying with American Home Shield in the last three months. The exhaust on the canopy on the top of the stove range didn't work. The technician came and said that there’s no part. It’s still on a pending status. The technician mentioned that it needs to be replaced. I called them and they said that they needed to get approval and that they would call me back. My tenant and I submitted the claims and the technicians visited three times. They were friendly and good but I’m very unhappy. AHS assigned Sears and then Sears didn't do anything.

My garbage disposal stopped working and the claims process was simple online. I did a few things and it was set up. A guy from On Time Plumbing & Heating then came out, fixed it and left. He was nice, friendly, and did the job quickly.

American Home Shield is a quality company. I chose them because of their reputation. It has outstanding service as far as I can see at this time. When we first moved into our house, it came with AHS. Our water heater went out and they did a really good job back then. That was eight years ago. I had them for a while a few years back and then let it lapsed. Then we just got it again this year. The claims submission is done on their website. This was the first time I dealt with them in a long time and it was super simple and easy. The claim was for my dryer and Active Appliance Services handled it great.

The microwave blew and the icemaker on the refrigerator was freezing up to where the ice would get all stuck in it. I submitted the claims to American Home Shield through the online system and the website was simple to use. I was told to call if I didn’t hear anything in 24 hours. It listed the contractor’s number. Complete Home Solution was professional. There was a delay but it was understandable. The guy was good. He did a minor mistake but that was because we were trying to leave and he ended up rushing through the job. So, it was no big deal. He came out and made it right. The service was great and since then, everything has been functioning perfectly. The microwave is important and it helped out a lot having it back up and working properly. The ice maker is something you could technically live without but once you have it, you want it.