American Home Shield Reviews

I was having an issue with a couple of lights. It looked like I had one circuit upstairs for all the can lights which kept tripping. It was easy enough to go through the website to submit the claim. Sometimes I've noticed that the site doesn't have all of the options that could potentially be there. It'd be nice to be able to have an other section so you can fill out and say what the problem is. But either way, it works.

Submitting a claim to Home Shield has been easy. I usually call. They just take down what's wrong, and then find a vendor, then the vendor calls me from there. Care Appliance Repair's tech came out the first time, figured out what was wrong with the washer, and said he had to order the parts. And then, he came back and installed the parts. It has worked okay since then.

My air conditioner wasn't cooling. I called in a claim to American Home Shield on a Friday and by Monday, their techs from Advantage Refrigeration & Air were at my place. They were on time and did a good job. Having AHS has been an excellent experience.

Our refrigerator went out. I called as usual and someone came out, looked at it, and they took care of it. This is the third time and it wasn’t repairable so they finally had it replaced.

I've done a claim with American Home Shield before and this time, it was really easy. The control board went out on my furnace up in my attic and the guy who came was very professional. He went over everything he was doing. There really wasn't anything to clean up. It was just taking a control board off and putting a new one on. But he showed up on time and told me what the process was to get the part. Their office called and made another appointment within the day. He was really good and their office is excellent.

I have a friend who utilizes American Home Shield, and they liked it. I decided to add it on my home. It's pretty simple to do claims with them. I did one for the oven that stopped working. They sent out a repair guy two days later, and then it took 10 days for him to come back and fix it. The only critique I would give to American Home Shield is that there's a process by which you fill out something on their online portal. They need to know then the make and model of whatever appliance it is, and then you can't just write in what the problem is. You have to pick from a list of the symptoms. They should have somewhere where you can write it in because the pick list didn't have what the problem was. The pick list needs to be more specific or have more options. Other than that, they did a beautiful job disclosing how the process works and what the payment situation is.

The sink sprayer was somehow not functioning correctly and it kept getting stuck in the on position and spraying everywhere. DrainGo came out and replaced it. The technician has been in the house like three other times and we like that guy. I have a new sink problem and I’ll have to put that claim in pretty soon.

American Home Shield has been great. The process was very easy. It didn't take them a very long time to get to somebody then for them to get to me. It was a very quick turnaround. The guy was awesome and did a great job. He was super nice and very clean. He fixed the issues that some of my locks were having plus he re-keyed them so everything's been great.

Everything went well with the technician from Certified Comfort Heating & AC. We had to wait until he could get a part. He got it and then he restored it. A wire had corroded on the AC, and he had to remove the plate and put a new one on. So far, everything is working okay. As far as American Home Shield, their annual fee is quite pricey but I still would recommend them.

I wasn't around when Draingo first came in. I was traveling for quite some time. They fixed what they saw the problem was, and I don't think they knew that there were two problems. But they came right back and fixed it. It ended up being a very good situation. I was pleased with how they handled it. As far as American Home Shield, I have been more pleased with it than I have in the past. It's been made easier with being able to do things on the internet. But I've had a few issues with them throughout the years. The big thing for me that happened a couple years back was there was a plumbing group, and they weren't very good, and I didn't have a choice. They kept assigning that same company. That company created a pretty big issue for me that cost me a pretty significant amount of money.

It was an easy and successful experience with American Home Shield. The guy was very polite and knowledgeable. He was able to repair the issue with my washing machine.

My microwave wasn’t working. American Home Shield sent GE Appliances for it. They changed a switch in the microwave, but the electrical plug on the circuit breakers was bad as well. So, they told us to get an electrician, which we did yesterday and he changed the electrical plugs. It's working now.

The guy came out for the stuff in the refrigerator that was disconnected. He showed me where the filter is. He was helpful because I don't have any information about the house and the appliances, and he showed me how to handle them. He was great. He was very nice too. For the second order, a guy named Adam came on Monday. He reviewed everything but he didn't have the tools. He said that in order to fix the leaking in the faucet in the kitchen, it's going to be a total replacement because they cannot untie the parts. For the bathtub, he said that he had to order too.

I lost heat in my house and it turned out that I had air in the piped and they needed to be bled. I had attempted to bleed the pipes myself and one valve didn’t close right. It was leaking a little. That wasn't part of the original service call, but these two kids, probably both about maybe 24, 25-ish, were awesome. They were polite, respectful, and neat. The kid who was clearly the senior of the two of them looked at a valve that was dripping. He said that it was gonna take him five minutes to do and he fixed it. He just did it himself before he left. They were incredible. The heat is working awesome now. It’s the time of the year where it starts getting cold again here in New England.

Prolite was good. The tech was a very friendly and professional. One of my claims was for the refrigerator. It was not getting cold and the freezer wasn't working. The problem was something electrical and the tech fixed it. The second claim was for the washing machine. It was making a loud noise when it was turning. The tech had to change four springs on the machine. He ordered the parts and came back a week later and put them on. It's working great now.

Everything we've done with American Home Shield has been good. I submitted two claims at one time and I have had a great result on the plumbing end of it. It's been wonderful. The technician was great. We said, "Anytime you see a claim, come across for us, please. Take care of it." But on the dishwasher repair, American Home Shield is having trouble finding anyone to do the work.

Everything's been going pretty good with American Home Shield. They're very professional and they get the job done in a timely manner. My recent claim was for the dryer and the technician that came out fixed it.

ABNation came out to work on our pool but after the pool pump was put in, when my husband came home, he noticed that there was a lot of noise from the pool pump, which was louder than the other one. So, I sent the technician a video so he could hear the noise. I told him that the ears to the motor mount had holes in them where it gets screwed down to the cement concrete, while the other one was not. I sent him a text and asked if he could screw that down if he was out in this area again. But his response back to me was that I could get someone to do that if I wanted but he didn't want to come back to do it. Then, about a day or two later, the motor wasn't making as loud a noise as what it was originally doing. Other than that, the guy was good. He put the stuff in and I just didn't realize at the time that that motor was terribly loud.

The faucet had busted a leak in it. It flooded the kitchen. Price Right Plumbing & Drain did a great job fixing the issue. They're very helpful. They looked at it and they called AHS to make sure that it was covered. Then they installed a new faucet that we bought for us, instead of trying to fix the old one. They said it's easier for them. It worked out great. Submitting the claim online to American Home Shield was very easy. It took me like five minutes, and I was able to set it up.

The seals around the garbage disposal itself had broken down to a nonfixable level. Plumbing Enterprises did a very good job. They went ahead and swapped out the garbage disposal. They were in earlier and out early, and they wore masks throughout the service. American Home Shield is a very good service. It's been dependable each time I've needed to use the service. It's been 98% beneficial. I had one bad incident which eventually was resolved but it took almost four months to get a fix for a toilet issue I had. The technician wanted me to replace a toilet. It turned out all they needed to do is replace a part in the toilet. Other than that, everybody else has been stellar.

I called and made the claim for my refrigerator. When I made the appointment, I called them on a Monday and they asked for my availability and I said Friday. But they made it for two weeks out. That irritated me. I got it straightened out and the repairman came. He took a look at it and told me what was wrong. But he didn't leave any paperwork that he had come into my house. When I asked my daughter if he left any paperwork or when was he coming back? She said that he only said he had to order a part.

I have a plugged up shower in the bathtub. Plumbers came out but they needed to get another person out with a camera to go down into the pipe to find out what the blockage was, and I'm still waiting to hear back on that. That's been over a month now. So, I'm getting a little bit ticked. I'm planning on calling him back today to find out what the problem is. Overall, American Home Shield is fine. I just need some things finished up.

I've been very satisfied with American Home Shield. They responded. However, I did file a claim and it did take like six weeks to get it resolved. It was a microwave and it had been repaired in the past which was fine. When it went down again, the technician came out and said there was nothing he could do. He was recommending replacement and trying to get it finalized was difficult.

American Home Shield has done pretty well. When the guy came out for the microwave, he replaced the motherboard, but there was an issue with the temperature area. They closed out the maintenance order. But then I called to make sure they're still gonna get it. But I haven't heard anything back and it's been almost a week.

Submitting claims to American Home Shield has been extremely easy through their website. I had an excellent experience with their tech. Their techs have been extremely knowledgeable and they fix my problems. AHS has been fantastic for me. I'm very happy that I went with their service.

Mostly, filing claims on the phone is the hardest. One time I called, and I was on the line holding for 45 minutes, so I don't bother with the phone anymore. I just go straight and call it on the cellphone. I go on the AHS.com then I go to the service and put in the request. I can put my credit card on it and I can get it all done. AHS needs to have more operators answering phones. JJ’s Fire and Ice was sent out recently for the AC issue. According to the guy, my coolant was leaking up there and my trays were falling apart. He fixed it and the air has been cooling and everything was great. Our whole family is fun with American Home Shield, so we're happy with them.

American Home Shield was very much as advertised. Recently, the thermostat was not working properly. It wasn't communicating with the furnace. The guy checked both the thermostat and the furnace, checked all the filters in the actual furnace and it didn't seem to be the problem. He did some diagnostics on the thermostat and determined that the thermostat had gone out. He got a replacement, installed the replacement and it's all working fine. He got the job done. He was very friendly, professional and informative.

My recent claim was regarding the pool pump. Submitting it was very easy. The contractor was knowledgeable and I had very good interactions with them. I would definitely recommend American Home Shield.

It's a bit of a pain but I love American Home Shield. The process is fast. I did a claim for a plumbing leak and it's been completed. I've also had to have a hot water heater and they were able to quickly get that resolved. I did another claim the other day for a garbage disposal and we should set it up for next Friday.

It was pretty easy to file a claim. I'm kind of a little bit old school. I ended up calling them. I felt more comfortable that way. I called them out here twice and they responded pretty quickly. The most recent claim was for the dishwasher. The guy that they sent out here was pretty awesome. We had a delay. He had to order two parts for the dishwasher. But that was probably par for the course. The dishwasher was working after he replaced the parts. For the HVAC, our heat pump wasn't working at all. The two guys that they sent out here got it working. But it was a little peculiar that they couldn't give me an answer as to what was wrong. So I never did know.

I've been with Home Shield for years. Sometimes, they send somebody out who doesn't do a very good job. Sometimes, they send somebody else who does. Recently, I put in a request and I haven't got anybody. It's for the third time a contractor needs to come out on the same problem. I had one toilet that was running constantly. It wouldn't fill up the tank. I'm sure it was the little flap at the bottom. I had another toilet that would occasionally run. Also, I have to hold it down a long time for it to finish flushing. That toilet had begun to run at every 10 minutes like it's losing some water from the flap as well. So, the contractor came out, they adjusted it, but it didn't do anything. And then, I went through Home Shield's website and requested but I haven't even heard anything back from that. But I've been with other companies and switched back to Home Shield because I prefer their service.

My refrigerator was defrosting or it was over icing. The bottom part was hot and the cold part was frosting up. The icemaker wasn’t working. The tech who came was was very nice. I liked him. Everything is working fine now. Overall, AHS is very dependable. I would renew it.

The door wasn't working so I filed a claim with AHS. The belt was broken. It was great when the technicians came out for it. They had to order a part. But when they got the part, they did it quickly. Everything's working fine now.

I just had a winter check-up on my furnace through American Home Shield. I had some confusion on the day I was setting up my contract concerning who to ask for and who to call. I was not making a lot of progress. Still, submitting a request for that was easy and the contractor they sent was very good. My furnace is working well.

My most recent claim to Home Shield was my ceiling fan. The tech was very professional. The people kept trying to give him the wrong piece but he said, "No, I need a 6-gear, not a 3-gear." He wouldn't let them give us the wrong piece. We have the model home, so it was a very special piece that they gave us. He was very knowledgeable of what we needed. We've had good vendors. It has been a smooth ride. I have my parents on the home warranty now.

I had an issue a couple of months ago where the water heater that I got flooded my basement and I had to get Jet Vacs. I had to spend a couple days out of work and then, the service got delayed. The company came and they were nasty people. They did a horrible job. Also, there’s Covid and they were not wearing masks nor covering their feet. I gotta tell them to cover their feet and to put masks on. They looked at the water heater and it was all busted up. They laughed and then, they turned around and said that I wasn't very nice. AHS gave me a water heater that has dents in it. Maybe I should’ve inspected my new water heater when I got it.

The first round with Leak Seekers was fine but I had to call them back again. My faucet sometimes takes about two or three days for it to operate. But it worked after the second guy left and it’s been working since. They showed me how to operate the sink so, they were okay. They were nice. I had to ask the first guy to put on the booties but he said he didn't have that. But he walked in his socks. The other guy who came the day before yesterday was well-masked and had his booties on.

I had a claim with AHS for the air conditioning and another for the dryer. I went online and paid 75 bucks. Then, someone called me the next day. The guy that did the air conditioning was timely and he fixed it. And the dryer guy was awesome. He was on time, as well, and he called me when he was on his way. He wore his mask, he was great, and he fixed it. I had a great experience with both of them.

There was a pipe in our basement that was dripping and it was staining the floor. It was a very slow leak. Filing the claim for it was super easy. I just went to the website, picked the area they need to work on and checked the box. It was a few steps and was really straightforward. Then I paid the fee at that point and the guy reached out to schedule it. He was great. He came in wearing a mask. He was a very polite guy.

Everything went well with the air conditioner and as usual, American Home Shield has performed appropriately. I've had them for a number of years and they’ve been good. I’ve used them more this year than any other years because more things went wrong this year for some reason. Two of my air conditioners broke and then I had a water main leak, and my garage door broke too. AHS came through with all of them. But they raised the premium quite a bit by a couple hundred dollars. So, when it came time to renew, I said that their competitors are offering it for hundreds of dollars less. They said that they would reduce it. They had to go through this whole process to price match. So, if I had not been a person who would question it, I would be paying hundreds of dollars more. Instead, I did my own research. I don't appreciate that they're raising my price arbitrarily to make more money but that’s business.

AZ Remodeling and Plumbing came out for our plumbing issue. They were very responsive, fast, super helpful, and didn't leave a mess. They wore masks although they were in the garage the whole time. Overall, American Home Shield did a fantastic job.

So far, it's been good with American Home Shield. We've kept American Home Shield for a lot of years. It's expensive. You gotta keep up with the service charge. But at the same time, if something major breaks, then it's worth it. Our recent claim with American Home Shield for our AC unit was fine. The contractor came out the next day, so it was really fast. But the other guy that came out for the microwave, that was a debacle. First of all, we had the original microwave when we moved in and we had problems with that. The door frame broke. He couldn't get the part, so we had to get a new microwave. We bought a new microwave.

The garbage disposal had an internal leak and I am no longer physically capable of crawling around underneath doing it. I have the skill set to fix it I but I don't have the strength or the ability to bend that way anymore. So, it was a delay in the amount of time but you get a plumber when you can get one. It was quick as far as that goes. He came out and looked at it, and he needed to replace it. He had one in his truck of a comparable power and size. He put it in, replaced it and everything was fine. He was a nice young man.

Submitting claims to American Home Shield online has been pretty easy. Their reps are easy to get a hold of. For my recent claim, their contractor Sigmond Plumbing came and went above and beyond for me. The techs repaired what needed to be repaired but they also noticed that there was something that was eventually gonna go. They went ahead and repaired that too. I've had AHS for over three years now and their warranty is a great value. We had a different company when we were in Virginia and AHS has been more receptive. When we call them, they assign a contractor and the process is very quick. I'd recommend them to a relative.

Our washer was making an extraordinary loud noise. The appliance repair folks came out and it didn't take long, and they figured out that the issue was a bearing. It took a few days to get the part in. One man came out on a Saturday and replaced it. It was a big job, in my mind, for one person. When I talked to the technician, he said that normally, they would take it to the shop.

I had an ice maker claim and they fixed it. It was somebody local out of Lufkin, Advanced Appliance Repair. They were fabulous. American Home Shield also replaced the dishwasher for me which was great. They allowed me to put a little money into it and upgrade the dishwasher to what I wanted. We're not using American Home Shield right now because we moved into a brand new home but it was good. The reason you have American Home Shield is if your air conditioner goes out, the amount of money that you pay every month for the occasional appliance repair or small repair, you're gonna pay much more than you would pay to repair the appliance yourself. If you're in an older home that has an older air conditioner and if you have a big problem, that's what they're for. If you don't have that problem and you have small appliance repairs along the way, they're pretty good. They're very responsive and fast.

The first time I had American Home Shield was about a year ago. I didn't renew right away and there were a few months of gap in there. I have it again now. We have a rental property and Laha's Appliance Repair was sent out to the property to help with a washing machine. They did that and that was great. And then here at our house, we've seen them more recently for several things. Our dishwasher, dryer, and washing machine had an issue at one point.

American Home Shield sent Fast Response for a service for the beginning of the winter. They were making sure everything was in working order with the heating system. American Home Shield said, “Get your system checked before you turn on your heater.” They sent an email saying that they do have companies that could look at the system to make sure that it's in good working order. I just put in the request online and then they sent an email telling me that Fast Response will be getting in contact with me.

I have used Home Shield twice. The first time, we had an additional fee that I wasn't happy about. I still don't know if I should have paid. On the other hand, Bradley Appliance Repair's tech recently had to replace the heating element and it went great. Everything was fine.

Our recent claim with AHS regarding the ice maker went very well. The technician was very professional, very quick and he did a good job. The first time, I was not very happy with American Home Shield. Our air conditioner went out in the middle of summer. It was 95 degrees and the contractors didn't come for five days. But the refrigerator experience was fine.

I'm a new first time homeowner on my own and I didn't realize that it's really important to have a home warranty. I'm very grateful that I have American Home Shield because when I talked to the girls there, they walked and talked me through a lot of things I didn't understand so I liked that part. With the first claim I had, the lady told me that I could do it online and she kind of walked me through there. The second one, for the garage, I called in and they walked me through everything. The people at American Home Shield have been really great ‘cause they're educating me on a lot of things that I'm not understanding.

The tech from NW Sundance was real nice and friendly. He put his socks on his shoes and then had a mask on. He double checked the lower side of the pipe and the uppers and then the knob to it and there was no leak. Home Shield has done a really good job for us over the years. They've always done us right or always fixed everything. If they can’t fix the problem, they would tell us that they need to order something and they’ll come back out and do it. So it’s been really good.

American Home Shield was good and quick. But trying to get somebody on the phone was the troubling part. I had a plumbing issue and the plumber who came out was very good.

My experience with American Home Shield has been very good overall.

We had some electrical issues that were causing light in our hallway and the lights in my son's room to just not function. I tried to call American Home Shield and there was an hour and a half wait so I pulled our policy information and logged in online and submitted a claim. The website was fairly easy to use and easy to work through. It was pretty straightforward. I just entered our policy information and gave a brief description as to the issues that we were having and it was simple enough. Then there was a really quick callback to schedule a time when the contractor would come out and perform that work for us.

My kitchen drain was clogged. Third Generation Plumbing came out. It was pre-arranged as a second opinion because the initial company sent somebody out who was totally incompetent. So, American Home Shield allowed me to get a second opinion. The guy who came out had been a plumber for 30 years. He took care of it in no time.

I had the wrong lightbulb when I put the ceiling fan in. It was a non-dimmable bulb. I had a non-dimmable bulb in a dimmable light switch. Elite Electric Solutions came out, and I paid $100 for the light bulb. It's very easy to put in a claim to American Home Shield. The only issue I have with them is that most people work Mondays through Fridays. Due to the pandemic, I'm working from home. But before, I was working 43 miles from our home. So, having a 12 noon to three o'clock in the afternoon time slot window is not conducive. I would ask for them to have contractors that had weekend hours, and they don't do it that way. There's no way for them to filter that.

I called American Home Shield about my garbage disposal and they told me when the contractors were coming. Silver Eagle Plumbing came out and they were fine. They did a garbage disposal replacement.

I've been having a problem with both my washer and dryer. I called American Home Shield directly and told them what items they need to repair. They sent a company. Greenway came out and told me I had an electrical problem, so we had an electrician come out. The electrician said, “No, there is no problem with your electricity.” So they wasted a weekend.

Our Realtor uses Home Shield on her own house. My parents use Home Shield on their own house as well. So, Home Shield came very highly recommended. It's very difficult if you try and submit claims over the phone, but very easy if you do it online. The first few times, we did it on the phone and we were on it for four hours. We would just call, plug in our phone, let it ring, and have it on speaker until we heard a voice. But when we did it online through their portal, everything is so fast, easy, and smooth. We just didn't know that tidbit at the beginning that we could do it that way. If we hadn't figured out the online ticket thing, that would have been the struggle for us. I've got two kids under three. It's not always easy to just sit there and be on the phone forever. But having the online option has been great.

My toilet was leaking. I did the claim online and the website was easy to use. Then they scheduled an actual day and time for the service. The system automatically scheduled me with a plumber and they called me and canceled saying that they can't service buildings more than three or four storeys. They said that they had informed American Home Shield of this, but the system continues to book or they don't check to make sure that that plumber can service a building greater than four or five storeys. So it pushed the whole process back about a day. But the plumber that came out was great. He handled everything and I didn't have any issues. I can use my toilet now. This was my first experience with American Home Shield and so far, it's been okay.

My plumbing claim with American Home Shield went well. Their contractor Brick Street Plumbing came on time. They came by two different times and addressed my problem. It was a smooth process. AHS's service is designed for what I need for my home. It came with my home when I initially bought it. It made sense to keep it in place.

I made a phone call to American Home Shield for the ceiling fan. All American Electrical Services called and we scheduled an appointment. They were very good. Everybody’s been very nice.

It's been a good relationship with American Home Shield. I had an issue with my dishwasher and my garbage disposal. I put the claim right from my mobile phone by the site and had a confirmation within probably a few hours of the assigned service company. They called and set me up for two days after. They arrived within a couple days and took care of it.

I got a fast turnaround with Days Appliance who came out for my refrigerator. I put this claim in online and got a notification that it had been put out to the right repair person. The guy was knowledgeable about what he was doing and really explained it to us while he was going through the process. He came and looked at it then said it would take up to five days to order the parts. Then about two days, they called and wanted to reschedule the installation of it. Overall, American Home Shield is worth looking into.

S & G Pools And Spas came out for the pool pump that was not turning on. The guy was fabulous. He called my husband and said he was gonna come over. We have our own pool service and they told us we were gonna have to buy a brand-new pool pump. This guy said that that wasn't necessary. He fixed it quickly and and it's been running ever since. I'm thankful we didn't have to buy a new pool pump. It saved us thousands of dollars. We're very happy. We're happy with American Home Shield too. This house is not super-old but it's about 15 years old. We've had a few things that have needed fixing this year and it's been helpful to have American Home Shield. Everything we've had a claim on has worked out really well. We had a dishwasher claim that I would not call fabulous but it got resolved in the end. When we had problems with the dishwasher guy, I called American Home Shield and they were good about making sure he came back out again.

My garbage disposal died. I looked at the little video that American Home Shield provided and went in and attempted to see if I could fix it myself but none of the remedies that they showed worked. So, I got online and requested an appointment. Literally, within minutes, got a call from the guy that was assigned to come to fix it. The next day, he was here right when he said he would be, put a brand new one in 'cause mine was hopeless and went merrily on his way happy as could be. Since then, the garbage disposal has been amazing. It hums, it doesn't scream and jump up and down. So much better. American Home Shield has a very easy process and I recommend anybody that is concerned about their plumbing, their electricity, or their appliances to invest that little bit of money so that they have peace of mind and can get things done quickly when they need them.

I called Home Shield and told the rep what I needed. I couldn't hang up the phone fast enough. I was done on the phone and they called the house phone. I haven't finished doing my order. I had just put in my credit card number, and here they come calling already. That was on a Sunday. They said, “We'll have somebody out tomorrow,” which was Monday.

Stellar Plumbing came out recently and fixed the garbage disposal quickly. Everything went well and they did a good job. The only thing is that when I call to talk about an issue, it’s difficult to find somebody that I can speak to without a language barrier. Also, when I call and try to get clarification on an issue or find a different type of solution, I usually have an issue with some of the language barrier with the folks I’m talking to on the phone.

A control panel on my refrigerator went bad. I went online and set up an appointment through American Home Shield. I picked what my problem was and put in a date and time when I would be available. Their system said that they would call back or send me an email to let me know which contractor is coming and when the appointment will be. Everybody who has come out for AHS has been really professional and they clean up behind themselves.

We had a freezer and ice maker problem. I went to the Home Shield site. I had to look for appliance, and then fridge. Then there was also a difference between the fridge and the freezer, something with icemakers, and it was a $75 fee. We got an email that said they sent out a request to somebody, that we should hear from them in a few days. We heard back after the weekend from the actual contractor to schedule a time. He came out and fixed it all in one session. It was pretty smooth and straightforward. He said everything was covered by the insurance so there was no bill. The fridge has been working ever since. It was an issue where we had to leave it powered off for 24 hours, so we had to move everything out in coolers. We've been pretty happy. We use Home Shield on most of our stuff here as well.

Whenever I call American Home Shield, the problem is always resolved. I don't have to keep calling back. I really love the service. It's valuable service for me especially because I own my home and anytime I have a problem, I can always call and they always send someone out. Putting in claims is straightforward and easy. I always call and the automated system will tell me I'll have a 10-minute wait but it's never that long. It's three minutes or four minutes but I guess they just prepare me in case I do have a 10-minute wait. It's always a quick phone call. I don't have to sit on the phone all day. They provide pretty fast solution.

We had a broken hot water heater that needed to be replaced. I called the number of AHS and had a claim number assigned, and then they said that it would then be dispatched to a local contractor, which it was. The initial contractor was there to verify the job. He didn't do any work except install a bypass on it. Then, I had to reschedule the actual replacement of the water heater.

I have had a contract with them for over 4 years. Every year they go up on my rate with no additional changes. I started paying $50 a month. Now it is at $77.00. The hold time is always more than 45 minutes. I decided to cancel my service. I spoke with Pam in retention and they charged me another $51 to cancel. Who has an extra $51 during this pandemic? DO NOT SIGN UP FOR THIS COMPANY!!!! They trick in for a low price and go up every year! This company is a Joke!!

I have been an American Home Shield member for years. In the past I have had a good experience, but it has change, and for the worse. I put an order in for a dryer repair on Aug 10, 2020. A contractor was assigned and came out, diagnosed the problem. In the past, the contractor would order the part it would arrive in 5 days and be installed. I was informed AHS had changed it policy and they had to order the part, not the contractor. The part was finally ordered on the 27th of August (17 days after the work order), and I was told it would arrive in 10 business days. We were then told on Sept 18th (5 weeks & 4 days after the work order) that it was on delay.

I have been a customer of AHS for over 10 years. In the last five years they have increasingly gotten worse and worse. We had six properties with them and we are beginning to take all the properties to a new company. We have had many issues with them in the past, but as I write this review I have currently been on hold for over 2 hours. Unexplainable and unacceptable. They just hope you go away if you have a problem.

I have been waiting 30 days (since Sept 8th) for AHS and Sears to repair my washer...oh, and I've already been charged the $75 for the service call. I can get NO HELP from reps, NEVER get returned PROMISED callbacks, or emails. All I want now is to close the service and get my $75 back AND HOPE I NEVER DEAL WITH THEM AGAIN...AWFUL.

The air conditioner wasn't cooling off. Harbor Air Services came out and they were very proficient. They worked quickly and fixed the problem. Everything's working like it's brand-new. We were cool when it was really warm and it was really important. They were very efficient and took care of it. Overall, American Home Shield has been very good. We've not had any claims denied and they've always been fairly responsive. I have a couple of homes under them.

Our recent claim with AHS was for the air conditioner that wouldn't work. This claim went through really well and I was very happy with the contractors. I went out and investigated my outside unit and got the serial number. I do everything for my own knowledge, also. It's a Carrier outdoor. So I called Carrier here in Tyler. Everything went fine. I talked to Carrier and they knew the contractors. They said they're very nice people, I will be happy.

My air conditioner upstairs was blowing hot air. I called American Home Shield and they sent out Air Control Experts. The tech told me that my coil was leaking and that it would have to be replaced. He had to order a part and as soon as he got it, he installed it. Everything has been working fine since. Overall, I like AHS's system. However, I would like to know how much the whole repair costs. I want to know what they paid and what my cost was.

When I called American Home Shield, I asked for my water heater to be checked along with other things involving my plumbing. I had trouble when I called them yesterday and I was told that the manager would reach out to me and that they would have to check my ticket. I explained to them that I knew what I said in the first phone call. They said that someone was gonna call me or I could follow up by Friday. AHS did a recall but when those techs came out, they said they weren't able to help and they couldn't help me contact Home Shield. They said I had to follow up with American Home Shield. I've had AHS for two years and so far, I've had a couple of experiences that weren't that great.

I call in to submit my claims to American Home Shield and the process seems to be pretty easy. Sometimes, it takes a minute to reach a representative. It just depends on what time you call. I've been with American Home Shield for a few years, and I lost my card and didn't know because I wasn’t using them. So, they had canceled my account. I just got back with them in July. I had a recent claim on my garbage disposal and Home Choice Services came out. They ended up replacing it.

I called in because I had a problem with my garage door. But when the guy came, he said that he wanted to put a new one, the rail, the this and that. I said okay and asked if he knew my insurance. He told me that my insurance doesn't pay anything because what I have is a very low one. Since I have it, I only used it one time. I remember they noted the last time when I called for the same thing, the guy probably knew some wires, and tie it, put a tape, and that’s it. Now, the guy that came in knew that the one who came before did a back job because they were supposed to do things and I didn't know.

Everything went well with Tap's Lock & Key. I also did the garage and the garage door contractor was really good too. They explained everything well about what was going to be done. They were polite, on time and did what they were supposed to do. American Home Shield is convenient. I know who to call, at least.

We have a professional company that comes out and services the pool every week. I had this loud noise going and then the thing didn't work. The person from Element Pool Repair came out and he realized it was the motor on the pump that had quit and he fixed it. The guy was awesome. He communicated well. He told me exactly everything he did out there. He went out of his way to make sure that we had what we needed. He is probably one of the best guys that came to my house. Everything is working well now. Then I probably have to put another order in, ‘cause I got a leaking faucet in my master bedroom. If I don’t figure it out, I'll pay the $75 and get that fixed too.

The Splash Pool Care technician let me know when he was coming and he was here on time. He let us know about the issue. He had to replace a part and he had that part in his vehicle. It was a simple fix and he was done in a matter of minutes. The pool is working great. We had an issue with American Home Shield a couple of years ago about our air conditioning unit. But this particular repair went beautifully. We do not call on every little thing and We put in as few service calls as possible when it needs help. It was a little upsetting when the service fee went up, considering what we were paying. My yearly fee went up as well. But it's nice to know that if we've got an issue, like the pool that really can't sit there and not be functioning properly, we can get somebody out there in a decent amount of time with relatively little cost.

I'm having some sink issues with my kitchen sink and it still hasn't been resolved. My complaint's with the home warranty service themselves. They sent out K & S and the guy did what he could. He told them that the sink needed to be hydro jetted. For about a week after that, American Home Shield said that they couldn't find anybody that does that in our area. I asked if I could find somebody myself and have that company do it then they would just reimburse me and they said no. I have a newborn and he made two weeks yesterday. I kinda need my kitchen sink.

We recently moved into our home and we had American Home Shield that came with the whole moving in process. That ended up being about a month or so after, our dishwasher started to throw an error that said OE. It was not draining properly. Submitting that claim to American Home Shield was straightforward. There was a video that was, "Hey, have you tried these things first before you submit the claim?" I already tried those, but that would have been appreciated if I had not had as much experience with appliances beforehand. Other than that, the contractor was communicative. I work from home, but my call schedule is complex sometimes, and the contractor was happy with texting. That made scheduling a lot easier for me. The dishwasher has been draining and running like it should.

My dryer went out. The contractor came and it was on a holiday weekend. He looked at it and he said it was the heating element that was out. He ordered it and he was good about coming in or coming to the house at 5:30, ‘cause I don't get home till that time. He got the heating element in on Wednesday and had the dryer working again on either Wednesday or Thursday. American Home Shield has been really good, and it's been really easy to get in there and use it.

I have friends that have had major problems with American Home Shield when they submitted claims where the people don’t show up. But it’s simple when you don’t have problems. I’ve been lucky. The contractor came within two days of the phone call. The freezer wasn't working and Magic Appliance came on time and fixed it quickly. They were fantastic. People should be aware of everything the policy covers and doesn't cover and consider the age of what they're protecting. Because if something old breaks, there's just a buyout and there's a limit to how much AHS will pay. If an old appliance can't be fixed, they're not going to get enough to replace it with something brand new. If it's a plumbing pipe like my girlfriend just had, it was just a buyout. It cost her $2400 but American Home Shield only paid 1000 towards it.

The air conditioning unit was making a lot of noise. So we had someone to come out and make sure everything was okay. It was pretty easy and really fast to submit a claim. I received a response and then the air conditioning company called me that same day. The contractors were very professional. The woman who contacted me, scheduled my time and let me know that they were coming out. The technician came out and he wore his mask, gloves, and booties. He knew everything that was going on. He was familiar with the system and he told us what was going on with it. He checked outside and it was fine. I had a very pleasant experience.

I've had American Home Shield for at least five years. If something happens, it’s still gonna cost us the co-payment but I like the peace of mind knowing that they got our back. My recent claim went well. A young man figured out what the problem was but didn't have the piece with him. He went out, got one and came back. He told me it was the controller itself that wasn’t sending a signal. There was something electronic wrong with it so he replaced the whole unit and everything's fine.

We had AC two units and both of them were acting up. When I filed a claim via the computer, I couldn't say that there were two units. I had to say that there were an AC unit and an EVAC for the second one which wasn't what we had. So the website was not user-friendly. But Total Air Care was absolutely fabulous when they came out. We had a condenser went out completely, so they replaced that. Then we had to pay for the Freon, which was $550. But they didn't fix the second unit. It was already acting up slightly and was making noise when they first came.

I needed our cooling system looked at because it was not cooling properly. I went on the website and hit “submit a claim” and checked about three check marks. The contractor was great. We've had good experience with AHS so far.

Exit Garage Doors came and fixed the garage door that wouldn't go down. It had come off of the hinge, and then it wouldn't come down or go up. It just flopped. I had to put something in front of it to try to keep anybody from coming in on me. I called American Home Shield to file a claim, and they sent this man out to fix it. So far, so good. He did a good job of fixing it.

I have American Home Shield on my appliances. Everything is covered from my air conditioner and my hot water heater. But the wait time to get ahold of them by phone is about an hour. They need to have a little better service as far as answering the phone. But outside of that, I'm very happy with them. The serviceman was very nice and respectful. He knew that I was ill and he made sure that he was at a distance from me. He had a mask on. He came in, did his job and left.

This is my second year with American Home Shield and I am happy with them from the get-go. I continued it on. I had a microwave issue and they came right out. Then recently, I had a leak coming and it was something to do with my icemaker. A line might have folded or broken. Sears came and fixed it. It works great now.

I recently had a claim with Home Shield for a pool part. Their claims process is pretty good. But the first time I used it, I had a bad experience, aside from the fact that I had my pool equipment added and I had a pool light that went out. One time, the spa level kept dropping while the pump was off ever so slightly, but over a bunch of hours, it could be a couple of inches. The tech came out and replaced the valves. The next day, I told him it was still doing it. The tech said that it must be something else and that they were only responsible for above-ground. It was disheartening and I was like, “Wow. So I’m stuck?" He said, “Yeah, pretty much.” But luckily, it was a fluke because it works fine now but the tech could have had a little better bedside manner.

The toilet was stopped up. It needed to be snaked. I called American Home Shield to submit a claim. The tech that got here was professional and he resolved the problem. So far, so good. However, I don't like American Home Shield anymore. I don't have them anymore as of today. I canceled today. I had an issue before with the AC repair and the technician did not give me a written diagnosis. I called American Home Shield three times to ask them for a written diagnosis. Because he had to come back out and do some repair work and it was gonna cost an additional $450. I was never able to get the written diagnosis from American Home Shield over the period of time nor could I get information.

Our garbage disposal was leaking and it was not working properly. I did the claim online. I chose what the problem was then I paid the $75 fee. Home Shield came back in the online response and told me that Master Tech Service was the company coming and to check it out. David was our tech and was a professional and a really experienced man. He checked out the garbage disposal. He very easily found the problem and solved it. He changed the garbage disposal and also changed the P-trap and some plumbing parts. He knew his job very well and he was very good at it. I’m quite satisfied. The second thing he did work on was in the second bathroom as there was a leak in the sink. Master Tech was very nice and I’m quite happy with them. They did a much better job than the other company that came before for the air conditioning. When I had the air conditioner problem, nobody called me on for feedback.

I recently submitted a claim with Home Shield for a leaking faucet and it was easy. The contractor set up the appointment earlier than supposed to, so that was good. And then, I had a good interaction with tech. He came in timely. He was professional, and he got through with everything real quick. The unit runs good. Using Home Shield has been easy. Also, it has been beneficial. It saved me a lot of money.

Plumber DBA Robco came out and fixed the problem. I like them. They’re good. AHS definitely has saved us money. So far, so good.

Majestic Custom came out to check the air conditioner. It wasn't really cooling the house down. It would take eight hours for it to cool the house from 80 degrees down to 72, and it was set at 68. We called the number on the policy and I spoke to someone at American Home Shield. They were pretty prompt at getting someone scheduled out here. It was timely. Majestic Custom was fine. The tech was very good at communicating what the procedures he went through, and it looked very thorough. The only thing is I continue to be concerned that the air conditioner doesn't cool well enough because they didn't find anything wrong with it. We won't know until next summer whether there's an issue.

I've gone online and I even called American Home Shield to tell them what was going on and they jumped to it. They sent K & W Heating. The tech was all business. He went straight to the problem and he solved it. He was not a talker, which is okay. He was professional, he found the problem and repaired it and told me straight away. The AC is doing what it’s supposed to do now. American Home Shield is doing what they're supposed to do and I appreciate that.

The air conditioning unit was not blowing. I called the 1-800 number for American Home Shield and did a claim. Central Heating & Air Conditioning came out. The tech was great, very professional and knew his job. He knew exactly what to do. He was not here more than 25 minutes, and he got it up and running. The air conditioning is working fine but the heat, all of a sudden, stopped working now. I was thinking about calling AHS back because it seemed like the heat is still not blowing the way it's supposed to. Yesterday was the first time I put the heat on since the tech came out and fixed the unit. I didn't have to put it on because it was hot. Yesterday was the first cold day and I tried to put the heat on and it's like barely blowing.

American Home Shield has been easy to deal. They're straightforward in terms of the process, getting someone out and assigning a claim quickly. I hope that as they continue to grow, that doesn't change because sometimes businesses grow and they become harder to do business with. Things become complicated. But so far, things have been going really well in terms of being able to use them and getting stuff done. We had some lights in the house that weren't coming on. I filed a claim and everything went fine.

Once I called, AHS contacted the tech and he called me back shortly thereafter. We set up a time that was convenient. Then he came and did a great job. There was a really weird problem with my door and it took about an hour to repair. But he took care of the issue and replaced the whole lock system for me. It's working very well. But it was a little annoying getting the service scheduled at first. AHS gave the tech my wrong number. But once I was in contact with him, it was great service. He was very polite and cordial. I couldn't be happier with the service he provided.

I made two service requests on the same day and the appliance claim was completed. The burner on the range was not working, so the tech ordered the new part and then replaced it. He was really professional and friendly. The range is working fine. But for the other claim, I didn’t get any update from the plumber regarding the parts, what he has ordered, and when he’s going to come and place that. I have sent a reminder yesterday to find out where they are standing. I got a reply saying that they are still waiting on the parts. It takes longer times to reach the customer care because of the pandemic situation. So I realized instead of calling them, if I can make a request online, the response would be quicker. So everything is fine. I’m getting good response from AHS.

There was a situation with my pool filter wherein American Home Shield did not cover my needs. They looked to blame my problem on secondary damage. Other than this instance, I'm still hoping my experience with them will remain okay in the future. Recently, their contractor Iceman Cooling came out for my AC unit and they were great. They sent a very good tech who was fast and provided efficient and cordial service. He took all the precautions against the pandemic and was very nice and proper.

The very first time I submitted a claim, the contractor came within only three or four days. They were pretty quick. American Home Shield sent an independent contractor first, and when he got here, he discovered that Sears had a warranty on the refrigerator. So, he suggested that maybe AHS would transfer it to Sears. I got on their website and resubmitted it and mentioned the warranty. Nothing happened for several days and, of course, we were without a refrigerator. We have an extra one, but we had crammed everything in there. We were eager to get something done. When I filed that extra claim, AHS sent it to Sears. He came out just like the other contractor and said, “Yeah, it’s under warranty, but I don't have the parts to fix it. So we'll have to reschedule.” It just took a while. There was a little miscommunication. But it ended up just fine.

I had American Home Shield almost all my life. I moved back to New Orleans in 2018 and my son did my house for me and put the home warranty coverage on with Choice. However, everything I called them for if I had a problem, they were telling me it wasn't covered. I didn't like Choice and decided to go with American Home Shield. It's first time I had to use American Home Shield. I could have filled the claim out online but what happened was I had two issues going on with my stove and they're only allowed for one issue. It didn't give me what I needed online to tell them about everything that was going on with the stove that's why I called. The next day, someone called me from Sears to schedule the appointment. Everything was pretty much in order.

Appliance 911 came out for the oven. It was a code coming in that showed that it wasn’t working and it said that they needed to replace something. The circuit board was damaged. I called American Home Shield and made a service call. Then, they gave me the name of the appliance repair. The technician called me and he came out and looked at it, and they had to order the part. I kept calling and they said the part was in backorder. Then finally, the part came in. The technician came and install it. He did a good job but it was very slow getting the parts. It took over 40 days to get it repaired. Still, the technician was very knowledgeable and supportive of my concern. The repair significantly helped us in our home and it was a very good experience with AHS. I’ve been with them for half a year but I had them before.

I've had to submit two claims with Home Shield. One time, it took me 45 minutes sitting on the phone waiting to get them. It took a while. On my first claim, I had a hot water heater go out. I had to pay what wasn't covered on the water heater. There was a $75 service charge, and then a $400 fee. After everything has already been said and done, I got a letter in the mail saying that they would not pay some of that. I called them. I didn't fully understand. They really shouldn't have sent the letter because it has already been taken care of. But it was a bit more confusing. They could have made that part a bit easier by telling their part would not be paid or whatever, instead of just sending a letter saying they would not pay this. That was irritating.

I sent Home Shield an email on a Thursday and I got a response back immediately. Within hours, the service guy from Above and Beyond Appliance Repair called and he was even on vacation when he did. That's what I thought was pretty cool, just to make sure that he touched base with me within the timeframe that they had given him. He set an appointment. He called to let me know he was on his way. I thought that was very professional. He was there exactly when he said he would. And when he got here, he didn't have the part with him, so he was gone, five minutes, came back, had the part, and he was in and out of my house within 30 minutes. He wore a mask and had gloves on. It was a wonderful experience.

American Home Shield is very dependable and efficient. Their contractor came out recently and the guy poured something down the drain and flushed it on out. We were very excited ’cause it stopped the leak instantly. That was the best one we’ve had so far and we learned something from it at the same time. My wife was happy and impressed. Highly recommended. They were very courteous and professional.

Everything with Express Appliance went really well. I like the professionalism of the technicians that came on to service. Everything was explained. The handle to my oven door broke so the whole the front of the door came apart. He was saying it was a piece, that something was worn in the handle and it would not stay attached. He re-ordered me another handle and came out and put it on. They ordered the handle right away but because of COVID and shipping issues, it took almost two weeks for the handle to come.

My claim with American Home Shield went well. I called them one morning and they got a hold of me an hour or two later. I was very satisfied with that timeframe. Their contractor Authorized Appliance fixed my appliances and fixed them. Their tech walked me through what he did and showed me that each appliance works. He had a mask and gloves on to safeguard against the pandemic.

I had an issue with my AC, and the guy from Custom Climate Professionals came out and he had to order a part. I had to wait on a part that needed to be replaced, but he did something to keep it cool until the part came. Then once the part was in, he called me, came in and fixed the product when he said that he would, so I appreciated that. He was very professional. I like American Home Shield. The price went up a little bit for the services. I used to pay 50, now I'm paying 75 for the service. But other than that, everything's good. Every time I had an issue, they came out and took care of it.

For my recent plumbing claim with American Home Shield regarding my garbage disposal, I logged in online and put what I needed to have done on their website. We made an appointment with their contractor Mister Plumber the next day and their techs came out when I needed them to come out. They were quick and did exactly what we needed them to do. They came with their masks, introduced themselves and I brought them to the problem. They told me what it was and they knew what they were doing.

I get email updates from American Home Shield. When I had a claim, I clicked on the link to login to my portal and then I submitted it through there. It was a super easy process. Once it was received, then I got an update that it was being assigned to Morningstar and that they would be reaching out. Morningstar was fantastic. They were very quick and worked with me on calling or texting me when the tech was gonna be on his way. He gave me the timeframe. That way, I could just leave my office and meet him at the house.

JT Ultimate Pools came out to repair a pool booster pump. They resolved the issue the first time, but something else happened with it. So, they had to come out a second time to replace the whole pump. So far, so good. It's been a good experience with American Home Shield, so far. They’ve done what they were supposed to do.

I did two separate claims on the site. I needed my icemaker fixed and the company responded right away. The AC company took a while. My AC went out for about three days and I called multiple times, left voicemails, but no one got back to me. So I submitted another claim and that was when they got back to me. That part was a bit annoying. I'm assuming that's not on American Home Shield's end, that's on the AC company’s end. But once I spoke to someone, it was fine. They scheduled a date and they came out and got the work done. They were brief. The guy was pretty professional. He explained what he was going to do after he explained what the issue was. He made suggestions on future repair for the unit ‘cause it's pretty old. I was pretty pleased with the whole process.

My air conditioning stopped cooling. Submitting a claim for it with AHS was simple. I did it on the computer and they gave me a general number to call, which I did. Then their answering machine had given us a number. “If you want to reach somebody, call this number,” which I did. The rep directed me to somebody who works in the county. He was working in a different county, so he gave me the phone number. I was able to call the contractor. He got me in two days later. The contractor seemed polite and professional. He was clean too. There was not a whole lot he had to do, because once he was able to open up the air conditioning, he was immediately able to say that there was a burnt wire. I've referred some of my family to AHS before.

I had a fridge repaired and GE Appliances was sent out. The support team in Atlanta was on top of everything every time I called. Vic did really well. I had to make several calls to see when these parts were coming in because they delivered the parts to me and not to the repairman, which was kind of weird. Other than that, it was really good and the claim is done.

Two of the sinks were not draining well so that's what I claimed. I did it online and I thought the AHS website was pretty easy to use, but I couldn't submit. I couldn't find everything I needed that easily. There should be an easier way to search for issues that I can submit for in there. But then I figured it out and selected something similar. The contractor called me beforehand and also texted me. They came in, they evaluated it, and fixed it. Now my sink isn't clogged anymore so it works.

The claims process was challenging with AHS and I sort of ended up resorting to looking on Twitter because I wasn't getting a response. Initially, I saw that there was no phone number listed on the webpage to contact a human. So the only option was to use the online form for claims, which, in theory, should work. But if it doesn't and there's not a way to contact a person to troubleshoot that, then it means that things are just going to take a really long time to happen and the customer gets frustrated.

We bought this house in April and we had a friend of ours come out and check out the heat and air unit because I completely forgot that we paid for the American Home Shield warranty. They told us that we needed an entire new heating unit. So, we processed the claim to have that checked out. The guys that AHS sent out took everything apart and checked it and there was nothing wrong with it. So, it ended very well. The technician was wonderful. We happened to all be home because we just had a baby so, we walked outside to talk to him. He had on his mask and he was extremely respectful and polite. He offered to take his shoes off when he came inside. It was awesome.

I was very appreciative of American Home Shield. They did a really good job. I filed a claim for electrical over the phone and the rep was great. The contractor was very professional and was able to get the electrical issue solved.

All of my experience with American Home Shield since I joined several years ago then went very well. It's been well worth the little money I spend every month. When I have a breakdown in one of my appliances, I called and they got a technician out there, and the technician usually fixed the problem within the amount of time. The only problem is that sometimes the parts take a little time to get in. But that's nothing to do with American Home Shield. With my stove claim, the service technician was good. He had his mask on, he was really nice, and we kept all social distance. He put the part on and he left. The stove is working fine now.

I made a claim for the garage door opener over the phone and American Home Shield sent out contractors. They came out and checked it and said they couldn't fix it. They replaced it and it was pretty quick and easy. I'm pretty happy with American Home Shield. It’s a peace of mind to have when you're a homeowner. You don’t have to worry about taking out a bunch of money if something breaks.

The service call with Alliance Overhead Garage Doors was really good. The garage wouldn't open so I went online and made the request. Then I was contacted within an hour and the appointment was set for the next day. I was surprised that he called me back real fast. He let me know his availability. I actually had other contractors on my property so I asked him if he could work with them and he was fine with it.

My last claim with AHS was for maintenance on my furnace. They offered a deal where I can get my furnace checked for winter for 75 bucks. I submitted the claim online and it was pretty easy. The tech they sent out was a good guy. I've dealt with him before. I've had my furnace worked on. The blower fan quit. I called on a Friday and the contractor came on a Monday. They replaced the motor and it was fixed. I recommend AHS to people that don't have them.

NW Sundance came out for repairs on the sink and on the garbage disposal, which we ended up replacing. They were on time and very professional. I also did a call for routine service on the HVAC. The contractors were very good. Everything's working fine so far.

I've had American Home Shield since 1989 and I recommend it. When we bought our house in California, we got the home warranty. We got the same one when we bought our first house here and when we bought the house we have now. We are loyal people and we've had good luck with American Home Shield over the years.

The fan of the heating system was continuously running. I made the call, talked to the person, and they set it up. E & J Heating and Cooling was sent out and the guy was very professional. He knew exactly what he was doing. He checked the system. He had to replace a small part, but he checked the outside to make sure the Freon was fine. He was quite good.

I went online and submitted a claim to Home Shield. The website was easy to use. They said that the contractor would contact us within 24 hours. And then, Prime Plumbing Services did the next day. They came to clear a drain in our shower and the drain in the sink in one of the bathrooms. The service was great. It allowed us to use our shower.

My experience was very good. I called, had to pay $125 then American Home Shield scheduled a company. I called them and scheduled a time with them. My refrigerator needed fixing and they came out quickly. They did the timer change and it started working again. They were very efficient and a very good company. I definitely will use that same company again if anything else happens with the refrigerators.

I researched the available organizations and American Home Shield seemed to be the one that met the most criteria. As anything, they'll have complaints against them in the research I found but it is what it is. It is insurance, so you may use it or you may not. The sales rep was very thorough with me and answered all of my questions. So, she did a good job with that because I was originally not completely sold on the type of product. But she did an awesome job. When we purchased the place, we had a simple lock change and G M Greco came out, and it was fine.

It took almost a week and a half to get the first group out for my AC. They just serviced it and they left and it broke that night. Then I called and they came out and the issue was a plug. When the hurricane came, the motor decided to let go. It quit. I waited another couple of days and they finally got back out here and changed the motor in it. So it was almost a three-week ordeal that I was out of an AC, and it’s hot in Pensacola. But right now, everything's working great.

I called AHS to come out and fix my air conditioning. The young man tells me because of the work that I need, they don't cover all of it. It's understandable that certain parts they didn't cover and I know my unit is quite old. So I go ahead and purchase a complete unit for my home with a furnace. Then I get a letter nine days later from AHS telling me they don’t cover it. From the consumer’s point of view, that throws you off a little bit. The service contractors assured me they will service and take care of it and the first year of labor is free. So they comfort me a little bit but I was feeling a little alarmed with American Home Shield. But other than that, I’d recommend them. I've been with AHS for 23 years and I love them. I tell all my friends to use them ‘cause they're awesome and when you got an older home you need a coverage like AHS.

My garage door opener wouldn't open. I tried to call it in and American Home Shield said that I needed to do it through the website. So I didn't really get an option. So I did it online and the process was easy. It was only a matter of minutes before I got a call from the garage door company. There was an older gentleman and a younger guy. The older guy took pictures of the garage door opener and the other stuff that was attached to it. The younger gentleman was busy getting materials.

We had a heating issue. Fast Response Heating & Cooling came out and the technician was amazing. There was a wire that was disconnected so he reconnected that and then it was fine. It was a fast and easy experience with American Home Shield.

When we moved in, we found that we had some leaks and a problem in the bathroom where we couldn't turn on the shower knobs. The plumber arrived a little early and he did everything that he was supposed to do. He had to order a part and had to come back to replace it. But I didn't like that he walked in without a mask on both times that he came out. We're in the middle of a pandemic. I didn't care for him and I would not have him back.

The claims process with American Home Shield was easier. I was transferred to the claims department and she was very knowledgeable and she answered my questions. I told her I needed to get somebody at a certain time and she was really good. She texted me back to say that Vision Electrical was gonna contact me. So they were a lot more customer-friendly. Then the technician came in with a mask on and he was very professional the whole time. I have been telling my family o make the switch to American Home Shield because of my experience.

The contractor came out for a trash compactor issue. The guy was fabulous. He was in and out in about 20 minutes. He handled everything, knew what the problem was, replaced the trash compactor, and everything was great. I definitely recommend them to stay a part of American Home Shield. I've had American Home Shield since 2001 and it seems like whenever I do have a situation, I can get the coverage I need. If there's one thing I don't like, it's the annual cost that seems to keep going up over the years. But again, being able to get done what I need done kinda makes it a valuable thing for me.

My AC wouldn't fire up. It was overheating and it wouldn't blow cold air inside my house. I submitted a claim online to American Home Shield and South Placer Heating and Air, one of their contractors, called me back the next morning on a Labor Dy holiday. I wasn't able to answer the phone and when I called back, I wasn't able to get in touch with them until a day and a half later. Still, they were able to schedule me within five days after that.

Out split window unit in the sunroom was leaking water. The drain was stopped up in it and the repair for it went great. Myers Comfort Specialist is always great when they come out. They always let us know when they're coming and they're usually right on time. They're very polite and courteous. They do their work and they don't waste your time. They get the job done and I've been fine with them. Overall, we've been very pleased with American Home Shield and we recommend it to a lot of our friends. We've had it for five years and we've had our heating and air unit and our central unit worked on. We've also had our pool pump replaced and then the split window unit they’ve worked on.

Filing a claim is not difficult by itself but American Home Shield gets to choose who the vendor is when you get the service. If I choose a vendor that they don't recognize and doesn't deal with them, then I have to pay for it myself. My initial understanding was that if I call the vendor to do a service, American Home Shield would cover it. But that's not the case. I didn't fully understand. The furnace was not taken care of and I got surprised by it. The only thing that American Home Shield has covered is rekeying and they did well on it. The technician was fine.

The AC wasn't cooling. It was still running but it wasn't cold air coming out. The guy came and fixed it within 30 seconds. He did a great job. There was a bent pipe which he switched out real quick and we were good to go. We had American Home Shield last year when we were new homeowners. It was already paid for by the previous owner. We used it once so we went ahead and got it again this year. It's only 500 or 600 for the whole year. If something big breaks, it's worth it. If something big doesn't break, it's not that much money. The service rate is a little high though.

American Home Shield takes a weight off your shoulders knowing that issues will be handled. Not always quickly, but at least as inexpensively as they probably could be. I’ve had several different things done under them and every contractor has been really great. I've only been with them for a year or two and they've fixed my stove, my dryer, my washing machine and my AC. I've also gotten a new water heater.

There was a leak in the bathroom. It was very easy to submit a claim with AHS and it was pretty awesome speaking with their representative. Kenbridge Plumbing & Drain came out and fixed it in 10 minutes. The guy was on time and professional. He was awesome. American Home Shield has always been really easy to work with. I was with them for six years and then I bought a new house, and then I just reactivated it. It's really no-nonsense ‘cause once you pay the 125 fee, everything else is covered. At the previous home, I had a really expensive plumbing job. There was a leak under the foundation. I just paid the deductible and they covered everything else. Overall, my experience has been amazing.

The website is very easy. I prefer it to the phone very much. With the phone, when you call, you have to enter in your American Home Shield contract number then you have to go through all the prompts. With the website, our passwords are saved on our computer. We just open it up and it's quick. It says submit a claim, you check what you want and you move through it. It's so time efficient. Typically, they will tell you the claim has been assigned and who it's been assigned to and that you can expect a call within 24 to 48 hours. But they give you the number and if you want to call, you can call.

Everything went fine with the AC claim. The guy corrected everything and it started working. He fixed it all the same day. I called this morning for a plumbing issue. It was leaking from the upstairs down to my kitchen. They gave me an appointment between 12:00 and 4:00 and a plumber came out. He went through the wall and found out what the problem is. Something needed to be caulked around the shower but they said American Home Shield doesn't do caulking. But he did what he's supposed to do and I'm satisfied.

The hardest part about submitting a claim to American Home Shield is making contact. Their lines are busy. Other than that, I've been well-pleased with AHS. In my other house, my air conditioner and heater went out. AHS replaced them and a company came to do the installation. The initial tech didn't do a good job installing and another AHS contractor, Total Air Care, had to come out and redo things. The tech from Total Air did a good job. More recently, my AC stopped cooling. The tech American Home Shield sent from Total Air Care was really professional. It didn't take him long to fix my AC. Our washing machine also went out and Home Shield replaced it as well. I have nothing but good stuff to say about them.

The technician's work is great. The only thing is that sometimes the appearance of the companies that they send out can be somewhat concerning. If working for a company, you would think somebody would want their attire to be more professional-looking. Then the people come in and they got a shirt that looks wrinkled, faded. How employees look is also a reflection of that individual company. I had some individuals come that AHS hired. Of course, they did the quality work, but still, their appearance. When dealing with other companies, they come and look more appropriate as far as their work attire. So it makes me wonder if these companies with American Home Shield are 3, 4, or 5-star ones or are these just companies that are with them just to get business.

We had a leak out from one of our faucets. The tech from SWAT Plumbing was sent out. He said that there was a missing piece to it and so he wasn't able to fix it. He was super nice, told me exactly what I needed to do, and went from there to get it addressed. I had to buy the piece. I avoid going into the store at the moment so I haven’t bought that one yet. I've had other claims and those have been good.

I submitted the claim over the phone for a dripping faucet. The process was thorough and it went quick. They told me when I would expect a call from the contractor. Neely Brothers was good and they were kind. It was the second time I've had them out. Overall, I've had a pretty good experience with American Home Shield. I've only had to call about three times and every time, they've been very helpful. As soon as I call or within 24 hours, a contractor calls me and tells me when they're gonna schedule the time. The only thing I didn't like was that I thought the garbage disposal was covered but it wasn't. The contract needs to be clear because in the written contract, it has it under one of the coverable things. But there needs to be some type of notation there that states that the garbage disposal is not one of the things that they cover, unless you're on a particular plan. In this case, my plan needs to be higher.

The tech came in and had our fridge fixed pretty quickly. It’s perfect now. He sold us some more filters for the fridge which was nice. The only issue I had was that they never called us to schedule it, so we didn't know when they were coming but we figured it out. We also had a claim where the capacitor broke on the AC. The contractor was here the next day after we called American Home Shield and they fixed it right away. Both technicians who came out were very professional, fast and knowledgeable.

Absolutely contract with American Home Shield. My claim with them for the plumbing went good. The contractor was very professional.

I tried to wash a couple of different cycles with the dishwasher and it wasn't cleaning. The door would be open where the detergent dispenses and the pellet wouldn't dissolve, and, of course, the dishes weren't clean, but it would still be wet. Master Tech Appliance was sent out. There were some adjustments that the tech had to make. Then, he showed me something else that could have been causing it as well, which was something that I was doing with the way that the utensils were being loaded. He was saying how sensitive those little door straps were, and how, just like a misplaced spatula, could keep it from opening all the way at the right time. I've only used it once since then, but it seemed like it was an easy fix. I've also had claims for the refrigerator and washing machine before and those went fine. I've been satisfied with American Home Shield.

We made a claim with the ice maker on the refrigerator a long time ago. The part wasn't available so we had to wait for it. It just came in, so the technician went and installed it. That issue has been resolved. However, he said not to use it because there was something to do with the water supply for the plumbing. He didn't have a license to do it so I have to call someone else for that. We haven't done anything about it yet because we had to leave the house for a little bit for vacation. When we get back, I'll have to call back.

When I made the claim, the tenant was saying the AC wasn't cooling. The contractor did the repair the same day. Everything went fine. I also had another claim and the contractor came out and changed one of the breakers for the lights. They fixed it in the same day. It went good. American Home Shield is pretty good. The only part I don't like is I have to pay a copay. But it keeps you from paying a great big bill for something that could be easily fixed.

Our garbage disposal was leaking and it was pretty easy to submit a claim for it. I went to the American Home Shield website, clicked the issue and it informed me who was going to be dispatched to do it. The company texted me the next day and worked on scheduling a time. The technician came out and found the fix pretty quickly, which was a seal that needed to be tightened. He explained a little bit around why it was doing that and ways to check in the future which was nice. Overall, it was probably a 30-minute affair and it worked out really well.

American Home Shield picked a vendor that came out and fairly quickly diagnosed and solved the problem with the condenser replacement that he had with him. It was a very efficient and expedited repair. We signed up with American Home Shield again but it's been difficult sometimes to get a full resolution of a problem. We had a refrigerator go out right around March or April at the beginning of the pandemic. They sent different vendors out that did various things but nobody diagnosed the correct problem. We went without a refrigerator in that unit for about three or four months. That was at the same time our kitchen was being remodeled and we were cooking in the little house so it was very inconvenient.

The problem with my AC was solved quickly. Another claim was with my icemaker and the guys came here three times but haven't solved it yet. They changed my icemaker but didn’t solve it. They came the second time to change my water motor but didn’t solve the problem yet. Now, I’m waiting. The guy is calling again to come here and try to solve again my icemaker. I’m without ice here for almost a month now. But my experience was always great with American Home Shield. They were always easy to contact and to open a problem. I’m very satisfied with American Home Shield. My problems were always solved quickly. But I want a more quicker response because the guys for the icemaker came here almost two weeks ago and told me that they needed to change one piece. It took two weeks to receive the new part. Other than that, American Home Shield is a great service and they have a great price.

I just moved into a new house and I have found a couple of things not working. Home Shield has been very efficient about coming and checking them out and making the proper replacements. LA Standard came out for my AC unit and the tech was very nice. I change the filters, per his suggestion, but I may need to have them come back again. The service was good but I'm still not certain that the flow of the air is perfectly balanced and he said that had to do with the size of where the air flows through.

My refrigerator was leaking and the drain was stopped up. I submitted a claim over the phone with AHS and it was an automated thing. I really prefer to talk to someone, but it was not a problem. I just went through the prompts and answered whatever. It was easy. Then, the tech who came out was very efficient. He came in with a mask on and he went straight to work. I stayed in the kitchen with him for a few minutes and watched him get started. Then I went to my office and he worked. He had water come out and he cleaned all that up. Then he put the refrigerator back together and it's been fine ever since. He was not very talkative, was very quiet, and professional. So far, that was the second thing that AHS has done for me. The first one ended up costing me more because of the age of my air conditioner unit and they don't have that Freon available except at a very high price. But they've been very easy to work with.

I had an issue with my dryer and American Home Shield's contractor found what was wrong. He replaced it and left in a quick timeframe. He provided really good service and the dryer has been fine since then. The claim went really smoothly and I'm really happy with my AHS coverage.