American Home Shield Reviews

Our recent claim with AHS was for the dishwasher. There were some issues with the circuit board. I raised a request to American Home Shield and they scheduled the provider for the service. The contractor scheduled another call with me and he asked me the right time and he came up the same day. It was all quick. The contractor came in and he said that he identified the issue immediately. After that, it took some time because there was a part that needed to be replaced. It had to get shipped to the address. It took around eight days of time. After that, he came back and he installed it.

My boost pump went out. Submitting a claim to American Home Shield was easy to do. Their tech from Clearwater Pools came when he told me he was gonna be there. He found the problem and even when the work was a little tedious when he was checking the transformer, he didn't mind that he had to get wet. I was a little disappointed though that AHS and their contractor were telling me that I had electrical problems. They also told me that if the transformer issue seemed to be electrical, then the wires aren't covered. Still, AHS has a good process and I had a good experience with their contractor.

Submitting claims to American Home Shield has been very easy. Their techs from ATR General Services came to service my HVAC unit claim and they were highly professional. They texted me when they were on their way. When they came, they had a mask and put on clean shoes or shoe coverings. They cleaned up the work area afterwards. I've already told friends what a wonderful service AHS is. They are there when I need them most. I'm happy to be a client of AHS.

The first time we made a claim with AHS was for the dishwasher and it was great. All I had to do was get online, submit my claim, and they called me the next day. The contractor came out and the tech was very professional and very timely. He kept me informed about the parts that he had to order and when they would be in. I had the dishwasher fixed within a week and it's been running like brand-new. It's worth the monthly deductible fee to be able to get your stuff fixed instead of having to replace it all the time.

We reached out to American Home Shield to have someone come out back in early May because we were having AC issues and they sent Sweet Mountain Air. Typically, before I use a business, I will look up reviews to make sure they are good and trustworthy. I looked up Sweet Mountain Air and they had the worst reviews I have ever read for a company. I called American Home Shield back with so many concerns and the person I spoke to was not very helpful. They just said, “You can either stick with him or you're gonna have to wait longer to have someone come out and service your AC unit.”

My garbage disposal wasn't working and it was fixed thru American Home Shield. However, anytime I call their 800 number, it's terrible. They need to employ more staff and not use COVID as the reason they can't answer the phone. Every time I try to, it says, “You can do this on the website.” But it won't let me reset a password on the website. I can't do what they prefer that I do it on the website so I'm forced to sit on their 800 number to place an order.

My faucet had to be replaced. It was leaking. Home Shield's website gives you enough options that you could select what the issue is and in your words, describe what the issue is. Steinberg Plumbing gave me a heads up. They gave me a call and scheduled the time. And then, the guy was there on time. He was a good guy, got the job done, and then left. No worries.

We had an experience with B B Lewis Plumbing that wasn't good, as far as communication but this time, it was. The sink wasn't draining in our master bath, but that's where our AC line is connected to. So, it needed to be cleared out. But they didn't clean up and they left a mess on the sink and on the rug. For 20 years, we've only had American Home Shield. The claim is easy to submit. It took a while to get a person over the phone, but they were nice whenever I spoke with them. We used to live in the Dallas area and the contractors in the Dallas area were of better quality than the ones and I felt more confident in who they were sending out. Here in Austin, it's a hit or miss with who they send out.

The claims process was good. I received American Home Shield's service here and it was very smooth. The person who came out from Dan's Pro-Lock was very friendly and professional. He changed three locks in my home and then he went back. It was very good.

The most recent claim I submitted was for a refrigerator. I was a little bit perturbed because Home Shield sent a technician and he came in, he looked at it, he spent five minutes, and he spent 45 minutes in his van. I had to text him and ask if he was coming back in. He told AHS that the refrigerator could not be fixed. It was something with the condenser. We had to get a new refrigerator and Home Shield was offering me $3,000, although the refrigerator is $8,000 when we bought it. I sent AHS a copy of the invoice about two weeks ago and I am trying to get the 3,000 but I have not heard anything. What really irritated me is in addition to the $100 that we paid, which the technician said he spent an hour, we were charged an additional $175, which he spent five minutes, and that 175 is coming out of the 3,000.

ARG Going Green came three times but they didn't do their job properly. The problem wasn't fixed. But they were very punctual on all three occasions. They gave me half an hour heads-up time, and they were awesome. The first guy who came was very genuine and honest. The second time around when their technician came, he didn't do a complete job of filling the refrigerant. He charged me and I paid him yesterday and that was it. I sent in the claim through the online portal and it was kind of rigid. It could have at least a text box where I can write something. It did not let me write anything. It was ABC two choices. That was it. Also, it was a pain to reach the customer service. They take me on hold for 20 minutes. I needed to talk to someone and one lady just hung up on me after being in the conversation for about 15 minutes.

Discount Plumbing came out but it turned out that it was an electrical problem. They said I didn't have to pay another $100 on top of that. American Home Shield sent out an electrician and it turned out it's the way the place is wired. Both the guys that came from the plumbers and the electrical were very nice gentlemen. They were also very easy to get along with. I've been very happy with the response from American Home Shield and getting somebody out there. I'll be renewing here at the first of the year with it. I've already recommended them to a couple of friends and a couple of family members.

JQ Air & Electric came out for a plumbing issue. There was a pipe that had burst underneath the house, and they came out to fix it. The renter called me and said everything was fixed. We pay American Home Shield 60 bucks a month, but it's nice that we can call them and they'll get someone to come out, and an issue gets taken care of fairly quickly. We've been pleased.

There was a blown fuse on my furnace. I called American Home Shield and did a claim through the automatic thing. The contractor who came was professional. They were good. They called me the next day. They replaced the fuse to my furnace. Overall, my experience was great.

I signed up with AHS in July and got it started in August. Three weeks ago, there were issues. It was on a rental in a different state and the toilet was clogged. Someone called AHS on my behalf and the response was very fast. The contractor scheduled a visit and someone was there to welcome them and oversee what's going on. I was told the contractor did a really quick thing and in the long term, they will advise doing some adjustment and stuff. But the day after, it was clogged again and the contractor came back. It's kinda like they tricked something and when it didn't work, they came back really fast and fixed it for good. And it was under AHS. The response and the service were very appreciated.

I had a dryer that had an issue. It was easy submitting a claim with American Home Shield. I just made a phone call and they assigned somebody who came out. The rep I spoke with was courteous and fine. The technician brought out some wires and it did turn out it just needed to be good house cleaning. The contractor was really nice and very helpful. Showed me what I can do in the future to help resolve the issue without having to make the phone call. Showed me some parts to how to get it off and clean out the vent area, which was the problem. He did a great job.

Getting a hold of someone to speak with at American Home Shield was a little bit of time. I was on hold for about eight minutes. But doing the claim on the phone was pretty easy. I had a recent claim on my hot water tank. The digital display was going off and making an alarm saying that the lower sensor wasn’t doing something. Murray’s Plumbing and Heating came out, they looked at it, and then they said, “Well, you have a leak at the bottom, and it just needs to be replaced altogether.” They said they would call and talk to American Home Shield, and they did that. American Home Shield called me the next day and said it's been approved. The plumbing place didn't call me back but they did the next day and then a day or two later, they came out. It was pretty quick.

I've been with American Home Shield for three years now and I like that they have a really good monthly price. Then the fee that we pay when someone comes out is really good compared to every other warranty placed I've looked into. When my air conditioning wasn't working, Jimmerson Air came out once and they thought they had fixed the problem. Not even a week later, it went out again. They came back and corrected the problem. We didn't get charged because they didn't fix it right. Overall, I've been completely happy with American Home Shield.

Our air conditioning unit was not working. The tech is good and the AC has been okay at the moment. Apart from the air condition, I called AHS pretty much the same time for the dryer. It has been fixed and it’s excellent. I also had a claim for the garbage disposal and that was excellent as well. The response time from American Home Shield is good. Things got broken one after the other but it got fixed. So I'm pretty happy.

Whenever I turn the range burner on, it just kept clicking. The contractor thought that the item was defective. It turned out the thing just needed to be cleaned. So, they did that the next time out. American Home Shield's contractors were all good. We just had moved into the house and we had three different issues. The contractors who came were professional and did the work fine. The thing that we find the most frustrating with American Home Shield is being on hold forever on the phone. There's been quite a lengthy time.

I sent a claim in for a furnace to American Home Shield and I've been talking with them for a month about it. They have allegedly called three different companies that were gonna call me back within 24 hours. I have not heard from any of them. Generally, AHS sends good contractors but submitting claims has been extremely difficult. I have been on hold for up to three hours. When I speak with their reps, I'm told that their contractor would call me. They give me the contractor's name and contact info but about half the time, I have to chase their contractors down.

We had some minor plumbing issues. One of our toilets was running and we had a leak in a pipe to one of our tubs. We also had an issue with one of the handles in the kids' bathroom. It was loose and we didn't want it to get the other one did up in the kids’ room where the tub was. I went on the website and it said “request service”. I filled it out and then it gave me PHD Mechanical as the plumber. The plumber happened to be in the area. So they wound up coming within two hours of when I sent the email. They also called on the phone to figure out what I needed or what the issue was. They were great.

I've had American Home Shield for years and years. I've been very satisfied, and I was again. We had a terrible noise from our air conditioner and we shut it off. I normally call in and I find it easy. This time though, we submitted the request online because it happened at night. They then had a guy from A-1 Quality Care come. He had to replace the motor, and he was wonderful and very good. American Home Shield was very courteous and prompt. When they said they'd be here, they were here. It wasn't that, "We'll get your parts and come back another day." The guy had to go and get parts and he brought them back the same day. The service was excellent too.

I kind of had an instinctual trust in American Home Shield. I went with them and I have recommended them to my friends and family as well. Doing claims only has been easy. Advanced Plumbing came out for an issue that I had, and their representative was very kind and professional. He solved my problem and he intimated that there was an issue about the way the setup was prior to my purchasing the property. The way the plumbing came into the house needed to be changed. He said it was about a $600 job, but it wasn’t covered under my home warranty.

Climate Express came out two times for my AC unit that wasn't cooling. I asked a tech to come out and check on it in my mudroom. I wanted all of them to be checked out but the tech with Climate Express could only check one. I agreed to have the one checked so we started over there at the mudroom and realized that the pan was full so it had an automatic shutoff. The tech got that going, cleaned it out, and drained the pan.

The ice machine didn't work when I first bought the place. Then it worked, but later, it didn't work. It was kind of back and forth, and I submitted a claim with AHS. The process was easy, then the techs came out and took a look at it. They ordered parts then they came out again, put the parts in, and ice machine now works fine. All in all, it took two weeks to finish the repair because they had to come out and order parts. But the amount of time that they were in my house was 20 minutes and my experience was great overall.

Red Wing Plumbing and Heating was amazing. I hope that they continue to be with American Home Shield. I'm still moving into the home. We had a mystery happening to us. On our kitchen sink, we couldn't figure out why we didn't have any water pressure. They tried a couple of things, and then they finally mitigated that. So, that was fantastic, and I was super happy about that. Then our water heater was continuously dripping. We just put a bucket under there. It was a slow drip. The contractor tried a number of things and what it ended up to be was a water pressure device needed to be installed between our water heater and the outside water source coming from our city. That was not covered by American Home Shield because it was something that wasn't already installed. So, we had to pay for that piece. But once they put that in, it resolved the issue immediately.

We had a plumbing issue so we submitted a claim with AHS. However, when the contractor came out, he just looked at it and it was fixed. Whatever was stopped up in it had an opportunity to clear out. So far, it has been doing well. One time, the air conditioner broke and it was the compressor and the contractors had to take out all of the Freon. Then the compressor went out again. We had to pay a tremendous price for the Freon. We spent $1,100 dollars on the Freon. AHS covers only a very limited amount of the Freon cost. Then when it went out again, we would have had to go through the compressor manufacturing company for a warranty on them, but we’d have lost the Freon. So we went ahead and bought another air conditioner outside the policy.

And then we put in one for our furnace. The guy came out, did what he needed to do, done. However, I have concerns about follow through. We put in a thing for our washing machine. We're still waiting. I have to now call the lady back again. Perhaps this is related to COVID-19, but to me, it's not the same Home Shield that it was of the past. Even though we got a follow-up, we're still waiting on some stuff with our washing machine. We've paid the money. The guy came out and said, "Okay, I need to order a part." That has been four weeks. So now, as the consumer, I'm trying to call and say, "Is the part in? Is the part in? Is the part in?" I'm not very pleased.

I recently purchased the warranty from American Home Shield and I immediately had a claim for my gas furnace that wasn't working. The contractor was really nice. I had to have them come back twice because the first time, it did not resolve the issue. But the second time, he was able to determine what it was. It was a faulty thermostat which I just fixed myself in the interest of time. American Home Shield was responsive and understood the issue. They did their best to get it fixed quickly.

My air conditioner was freezing up. I called AHS and they sent me a text message that Comfort Tech was gonna go fix it. Then they came out the next day and fixed it. They did a good job. The air conditioning is working fine so it’s comfortable in there.

We were gone for several hours and when we came back and opened the door, the house was heated. This has not been one time. We tried to figure out where the heat was coming from. The self-clean oven was on. We could not get it turned off by trying to punch some of the buttons. Also, no buttons would work. We don't know how many hours it had been on and the racks were in the oven always. Before that when I did self-clean it, I would take the racks out and clean those by hand. It was brown all around the oven. It was completely ruined. The buttons were so hot that you couldn't touch them. They were almost melted. My husband had to unplug it at the breaker. That was the only way we could turn the thing off.

We had a kitchen sink backed up. The second company that came out was great. They came, fixed the problem and left in 15 minutes. The first company that came out ruined my stuff in my home, left and I lost $200 for the visit. It seemed like the technician was not educated on his job. He didn't know what he was doing. He dropped something in the garbage disposals and turned the garbage disposal on. Then he broke the little cap that goes near my faucet. Whatever he dropped in the garbage disposal caused it to malfunction. Now, it’s giving like a loud hissing sound where you know something's wrong with it.

There was some leak in faucet, a leak in the hot water heater, and a problem with the showerhead. Ralph's Plumbing was pretty quick as far as response time and completing everything. Doing claims with American Home Shield is pretty simple as far as the process. It's just that sometimes depending on what provider, they'd be like overbooked or they'd be the only provider in the area. So sometimes, it takes a little while. American Home Shield could have more variety of providers, especially when one is overloaded.

American Home Shield is a worthwhile company. Having a home warranty, you save a lot of money. Sometimes, you don't get people out as quickly as you want them but among almost everything that we had done through American Home Shield, the wait time was tolerable. We could have called up a private place and paid extra money to get it done faster but it worked out okay. I did have one emergency issue that they told me they couldn't get to immediately. They said I could call anybody I wanted to and they wouldn't charge me for it.

I had water leaking in my sink and I called American Home Shield. They said that in 24 to 48 hours, their contractor would contact me. That's what happened and their contractor named The Lindsay Company came out to do service. I've had them out for a couple of other claims and they were very professional. The techs found that there was a leaking pipe underneath my sink and they stopped it. So, I don't have to worry about molds or leaking water. Things have been fine since they came. I've had AHS for several years and I've never had a problem with them. Their reps are very polite.

Our daughter and son-in-law have American Home Shield. They were very happy with their service so we dropped who we had, and went with them. We’ve been happy ever since. I had an AC condenser and a burnt-out PC board in the air handler replaced. The contractor was great. Also, they need to put a control on the hot water heater and we have it here. It came in the mail. I hadn't notified the contractor yet.

Submitting my claim online to American Home Shield was easy. I had their contractor, Home Choice Service do some faucet work and they did a really good job. They cleaned up everything and they were very professional.

The contractor came out for our gas leak claim. The timing was fine and the service was perfect. But they were supposed to transfer over to an appliance, a different service choice. That was a little slow. I haven't heard from anybody in reference to the appliance department yet. The issue has not been completed. It's a toss-up mainly because it works. But sometimes, you have to really be diligent about getting things done, which involves making phone calls, being on the phone for least an hour on average. That’s the one problem I have. I've never tried to do it online and I guess it's not American Home Shield's issue. I would recommend them to others. But I would let others know that they have to be committed to it, because if not, then they're not going to get the right service. Once they actually get someone on the phone from American Home Shield, it’s normally a good experience.

The fan motor went out on the air conditioner. A tech from Quality Climate and Heating came out and replaced it. He was very nice and friendly. He also explained what was going on and then took care of it. The AC unit is running very well now. American Home Shield is a great deal. It's a prompt and friendly service. I just wished that I would have done it earlier. The claims process is fairly easy. When using the website, there are quite a few choices but if I can't find the choice that I need, I just click others and then explain. I've had two calls on the air conditioner since I've had it and both times, it has been fixed very well and quickly. I'm extremely satisfied.

Our Realtor gave us a few different options to look at, and we went and looked at Better Business Bureau and Google reviews. Home Shield had the best reviews, especially on Better Business Bureau. That was what made us choose them. My husband submitted the claim. And then, when Realty Rekey came out, he was there. Everything went good. He didn't complain or say anything bad. Him and the guy had cars in common, so they talked about cars while the guy rekeyed.

For our AC claim with American Home Shield, we first had their contractor called Newton's out. AHS sent me an email saying that my claim had been sent to Newton's. Newton's came and said my unit had to be replaced. AHS then sent Vic's Heating and Cooling to go out and re-inspect my unit to get a second opinion. Both Newton's and Vic's were excellent.

We had a claim for the exhaust fan. The contractor had one on board that they replaced it with, but it was a used one. It's kinda noisy. I'm gonna have to call in and get it replaced. But they went the extra mile. They were very polite and professional too so it was all right.

I like American Home Shield but I need to write a letter to them that Garage Door Experts' service is not really good at all. They're terrible. I have a Jackshaft garage door lift. The fella stood on the ground, looked at the Jackshaft, walked over to the center of the door, looked at my springs and said, "Your springs are broken. They're worn out. You need to replace them. They're not adequate for the door." He made that diagnosis without even attempting to lift the door to see that the springs balanced the door as they were supposed to.

Home Shield will process claims either online or over the phone. I like to call all the time. But they send me email confirmation and contact information for your technician and I've never had a problem with them. I've always had good experiences. I only had one bad years ago when we had a rental property. And the technician was really rude, but Home Shield allowed me to switch and not use that technician. Recently, one of the light switches in my house was not grounded, and ARM Electric they grounded it for me. It had shocked me and they came out right away and fixed it. I wish Home Shield was cheaper, but it's a good service.

I did a claim to American Home Shield for my air conditioning unit. It was an easy process when I first submitted it. The first contractor never showed up though. I had to call back and get them to send out a second one. With the second one they sent out, it was a good interaction. They did a good job. I appreciate the service that I got from AHS. It’s a pretty good service.

Silver Strand Electric came but I got completely caught up at work and was unable to get to my house in the amount of time. The guy was very nice and stayed as long as he possibly could. But in the interest of not postponing the rest of the day, he had to leave by the time. I was pretty sure that he registered it as a missed appointment or something like that.

It's extremely easy to submit a claim to Home Shield. I either do it online or call it in. Sears recently came out for a stove and the tech repaired it. I'm gonna keep Home Shield.

I originally called American Home Shield for a plumbing issue. When I talked to the representative, I didn't know what was wrong with my waterline but I had a leak. It looked like it was outside. The rep mentioned that if the leak is not in the house or the foundation, they would not cover it. So I just went on and said that I needed the electrical done. But when I finally got the plumbers to come out to check on the leak, they found that it was in the foundation. I ended up having to pay one plumber to come out and pay 95 for that, and then I called for another plumber that I could finance through. That was $3,100 because they had to replace the line. I'm at the point now where I don't know how American Home Shield does it if you use an outside company. I'm waiting on invoices to submit to them and I'm not sure how that's handled but I haven’t been dissatisfied with American Home Shield from past visits.

A tech came out about two or three weeks ago and looked at our washer. The bearings had gone out on it. He had to order the parts for it. Another tech came out Monday. He told me he would be there between 8:00 and 12:00. He got there a little past 8:00. He said it would take about three or four hours, and it did. But he got the washer fixed. It sounded like a jet engine when we used it. After he repaired it, it was so quiet. I did five loads yesterday. Both of the techs who came did a really good job. They were very professional and we had a good experience with them.

I'm very happy with American Home Shield. I have them not only for my home but also for rental properties I have. There were 2 recent claims back to back - one was for the refrigerator and one was for the pool. The process was really good and very easy. The person I talked to was very helpful. They had to have somebody come out and look at the pool again. I was not happy with the previous contractor and she found a contractor that was excellent so we were very happy with the service on the pool. The same person came out for the refrigerator. We requested them because he had said it could be multiple things. He spent a good amount of time trying to find it so we appreciate it. He fixed that and now it's working great too.

I bought the house in May of 2018 and American Home Shield came with the house. The first year, I didn't pay for it, but because of the service I received and how great everything was, I went ahead and renewed it. I'm set up on auto renewal 'cause I don't want it to lapse. Recently, every time I turned the hot water on, it was leaking out of the handle and I had a constant drip. The gentleman that came out was awesome. He asked me if I had any questions about the sink, how it worked. It was great.

I needed someone to look at my heater and make sure everything was good with it. I called Home Shield for servicing and for changing of the filter. I went through an easy process and things worked out well. The reps set up my claim with Piedmont Mechanical who then called me. The tech who was sent was good. I would definitely have this contractor back.

The technician that came out for our AC unit was very professional, very nice and tried to explain everything the best he could to us. We're up there in age, so we don't know a lot of new stuff. He said that he would turn his paperwork in to his boss and his company would then, in turn, turn it in to American Home Shield but we haven't heard back from anybody. We've been waiting for American Home Shield to call us and tell us if they were gonna do something and what they were gonna do. From the day the AC guy came out, we have not heard from them or AHS.

I had an issue with my garage door and the process of submitting the claim to American Home Shield was pretty easy. The only issue we had was that the company that they chose the first time was overbooked, and it took them a little bit longer to get to our house. They were a no show at first. I had to reach out to the company, and they apologized that they were overbooked. They were over two hours away from our home. The contractor that ended up coming out was fine. He was a really super nice guy. He was in and out in like 45 minutes. American Home Shield did a good job. They had a great and easy process.

The little bitty string that you cut on the light in the ceiling fan broke. I just called the number on the phone and made the appointment. It was easy. Then Moen Electric came out. They were professional, had their mask on, and were really nice two guys. When they were repairing, a song was on the radio, and they both started humming to the song that was on the radio. That was funny. And then I was like, “Okay, what do y'all know about this song?” And they started laughing. They heard the song a lot of times, so we talked about songs and this and that. They listen to everything. My son and I listen to everything. So, we had a good conversation. They were cool guys.

We had no hot water and the technician who came out was great. He came on time and he was professional and friendly. He was really engaging and he explained this stuff to us and was extremely helpful. Everything went well. American Home Shield has been great, so far, so I'll keep the service.

I'm not American and we don't have this kind of thing in the UK. So, I was a little bit skeptical. But so far, we're really glad that we took out this extra layer of protection. If things do happen in the house, they can get repaired and it's a limited outlay for us. So, we've been pretty happy so far. I would definitely recommend American Home Shield from the first couple of experiences we've had so far.

There was a leak in the sink that I couldn't stop and the man who came out was polite and wonderful. They did an emergency thing. He was here within 45 minutes and did a terrific job. At a time when I was afraid to have anyone in the house, he wore a mask. I've had experiences with American Home Shield where the people weren't like that. This particular instance was much better than anything in the past. I was more than happy.

I'm happy with American Home Shield. It's been good. I had a pool pump go out that they covered and replaced it. I've also had AC problems a couple of times that they've sent people out and took care of it. Recently, AAA came out quickly the next day after I put in a claim. They diagnosed the problem and had to order a part. It came in two days and they guy was able to come back as soon as the part came in and install it.

I had Ambient Air come out and see what the problem was. My upstairs air conditioning unit was making a grinding noise. I put the claim in on a Sunday. American Home Shield sent me the name that Monday and Ambient Air came out that Friday and fixed the problem. It was all done in less than a week. They were perfect. They respected my home and wore masks and shoe coverings. When they initially came in and checked everything out on the inside and when they entered back into the residence when they had to go out and do whatever work they did, they always knocked and announced themselves before they walked in. They were very respectful, very professional, and very expedient.

American Home Shield’s awesome. Recently, they sent out a tech and he was dealing with my plumbing because I had a leak from upstairs to downstairs. I thought someone was coming back out to finish the work, because he had a hole in the ceiling, but when I went online, it stated that my order was complete. So, at that point, I didn't know what else to do. Other than that, submitting the claim was very easy and the tech who came out was very professional. He knew exactly what he was supposed to do, got right to the problem, and corrected it. And the only flaw was that he left footprints in the carpet even if he had on the protective gear for the feet. But that was because of the weather and it was a minor thing. I could clean that up.

Sears came out to do the refrigerator handle that was broken. Right now, we're waiting for a part. I have no problems other than that. Submitting the claim was fine. The only problem that we've had dealing with American Home Shield, in a way, is that you'd be on hold forever. Once the people got here, everything went fine.

My very first request did not go very well. But since then, it has been very good. I recently submitted a claim with American Home Shield to have a running toilet repaired. I did it online and it was easy to do. The toilet is not running any longer.

I had a problem with the air handler in the basement for my air conditioner. I had the fire department here for it because a belt or motor burnt out. I requested for Maselli because I used them the last two times. They were good. They came out the next day and fixed it. They replaced everything and it was all done immediately. AHS should only send them any time I have a problem with my air conditioner because the guy prior to them was a shyster, shoemaker. The air conditioner is running great.

When I made the first call, Air Technology was out by noon the next day. The technician had to change a part on the condenser. The second call, within the next two weeks, was for the thermostat and they replaced it. They gave a four-hour window and it was five minutes until the window was up when they showed up. He did not call and just said that he was there to do it. It was a busy time, but still. American Home Shield should be quicker on the calls. I’ve been with them since 2012 and three years ago, I had the air conditioner changed out when it was 110 outside, and it took them almost a week. But a warranty does help and it saves you money. It’s just the waiting till the last minute. It depends on the company. Some of them call and say that they’re on their way out. Other than that, I haven't had a problem with AHS.

My front load washer was leaking water and Always There Appliance Repair was sent out. They had to order parts and return. They did a good job. I was happy with American Home Shield. I just don't like the automated service. I prefer to call in when filing claims because then, I can talk to somebody. I'd tell others to spend the money and get a home warranty. We've had our house for 12 years now, and we've done it every year after that. It saved us thousands right now. We've had a motor put on our air conditioner and we've had our water heater replaced. It's well worth it at 300-whatever we spend a year.

Naftel Heating and A/C was fantastic. On the other hand, Home Shield is really hard to talk to. It's extremely hard to make them understand anything and a lot of them are foreign and don't speak English very well. I'm very unhappy about that. Also, Home Shield has given me people that have not been good in the past. I had a home warranty with Sears, which is A&E, and Home Shield sent them out one time when I had a problem. But I didn't want them. I tried to make that clear, but I couldn't. But I told the woman I was talking to, if they would not let me use Naftel, I would cancel my subscription to Home Shield, and they did. He is a fabulous man.

I submitted a claim for a washer and dryer, a microwave, and an AC unit, and it was a waste of money. I would have never got American Home Shield because they weren't able to fix anything. I had to buy a new washer. I spent $300 in fees of people going out when I shoulda just bought the washer to begin with. The contractors seemed like they didn't wanna work. They seemed like they were just rushed to go in and out. They go out there but they're not trained enough to do anything so they're not gonna do anything for you unless they have to.

We had a plumbing issue in the shower in our master bathroom. There was some knocking and groaning in the pipes in the wall. We opened the claim through American Home Shield and the guy from Brick Street Plumbing came out and fixed it. It got a lot better. He did a great job, was prompt and seemed to address the issue. But there may be another underlying issue that he wasn't aware of that we may have to try to address again. My wife let me know yesterday that it might still be knocking some more but I've got to investigate that a little bit. I wouldn't put that on him because it sounded like it was fixed when he left. I'd have trouble demonstrating for him if he were here. It's inconsistent. So what I might do is to try to record it next time it happens and maybe I can then share it with him.

I'm very upset with American Home Shield right now. I recently called to have some doors rekeyed and they told me they couldn't set up a service visit without my account being settled. They were saying I have an outstanding service fee of $100. But it isn't the case. They told me they were working it out. But it's been over a month since that issue arose. So, I couldn't get a service visit, and no one told me how they expected to resolve the issue. I'm really disenchanted right now.

I've been a member of American Home Shield for many, many, many years. I like them. On one of my houses that I've had, they replaced both the air conditioners. They've always been on time whenever they said somebody would be there so I stayed with them.

I had a vent that wasn't working. I paid 80 bucks to American Home Shield and submitted a claim. They then sent someone out to help me. The people who came out were inexperienced with the type of work that needed to be done though. They crawled under the vent and figured out that there wasn't any air coming out as well as probable reasons for the vent not working. They submitted those reasons back to American Home Shield who then approved the fix. They came back a week later and installed the new duct that was collapsed underneath the house. The process was straightforward and I'm very happy with my AHS warranty.

The AC was barely blowing out and I wasn't getting any coolness. But the Budget tech said that he couldn't touch it. About a year ago, I had someone come out and converted over from using Freon to some other kind of refrigerant that didn't cost so much and the refrigerant that I had in was not one that AHS approved. Also, the Budget tech told me my air was in bad shape. He told me I need to cut it off. The line was frozen where we had had it going. Now, the air is coming out like a little better, but still not cool.

Josko came out and put a new hot water tank in. Our previous one sprung a leak. But I had American Home Shield sent somebody two other times because I knew eventually it was gonna spring a leak because the whole bottom was full of rust and I was trying to prevent the leak. I paid $125 each time they sent somebody out. Any time they sent somebody out, they said that I would get a replacement, but American Home Shield never called me back to let me know that they closed it. Finally, this last time, because it did spring a leak and they could see the water in the bottom in the pan, then they went ahead and replaced it.

It's easy to submit a claim to American Home Shield but it's not easy to get the work done. I had my tankless hot water heater repaired or replaced and the contractor was quick to come over. It was getting everything done through American Home Shield and the plumbing company that they used was amazing. The new tankless hot water heater was sent and when the technicians came to install it, they took my old one out and got ready to put the right one in. But it was the wrong one and then it took about three weeks to get all the right stuff together. I was on hold with AHS for two hours and 45 minutes total, and I talked to somebody for about 15 minutes.

American Home Shield is very responsive and they do what they say they will do. They explained the process and worked on the claims. I've had three claims since I've moved here and purchased this warranty and I'm very pleased with them. My basement flooded and they ended up declaring it a FEMA. We had so much rain that the groundwater got too high and flooded the basement. So American Home Shield covered the maximum for that event.

There was no air flowing and it wasn't getting cool in the house. It took a couple of days for the guy to come out because of the weekend but he was great. Then it took a couple of days to get the part of the HVAC in. Other than that, everything is fine.

It was excellent with the contractor. He showed up on time and went to work. He did exactly what he was supposed to do. It didn't take him long. He was efficient and polite. I appreciated the work that he did. In the beginning, filing a claim was difficult. But finally, I got to talk to someone that helped me immediately. Now that I'm on record with American Home Shield, it's simpler.

I had a leaky toilet and my claim for it started awful. But American Home Shield turned it around. What happened was I submitted the request online and everything was excellent. They texted me back right away that I was assigned Gennaro’s Plumbing and to contact them to set an appointment. I did that. It was on a Sunday. I called on Monday and Gennaro’s Plumbing came out. They are a small plumbing company. A representative from there named Franco, who looked like a little teenager, said there was so much moisture in the bathroom and he was gonna have to get his boss who was in the car. But there was really maybe a tablespoon of water on the floor from where the toilet leaked when you flush it. But I was told there was water everywhere.

I used Big Kountry Appliance for two issues. One was related with my washing machine, and the other was related with my fridge. It was a good experience. They took longer than I was expecting for the initial appointment, but once they came into the house and they made the diagnosis, a week after, they solved them both. Submitting a claim to American Home Shield has been simple and good. They could improve on their response times though. Sometimes, the call center takes a while for them to respond. The webpage can be easier and faster, but the call center takes a lot for a claim to be processed. They could also recommend the best vendors. Sometimes in the past, they sent those vendors that are not too good. A couple years ago, they sent the same guy. He made like six visits for the same issue. After the sixth one, they sent another one who fixed it the first time he came.

The washing machine wasn't draining. Whenever I would run a cycle, it would give me a code and when I looked it up, it said, "Uneven." But then I would run it without any clothes and I would get the same code. The gentleman from National Platinum Service, Jaleel, came out and he had to order a part. Jaleel kept us up-to-date and informed as to what was going on. He got the part and when he got in there, he found something else was wrong with the washing machine. Home Shield gave us $600 toward a new one.

I put a claim in and then I got a quick response from AHS letting me know that I'd be contacted by Watertight. The next day, I got a call and they came out. They wanna come out the same day, but I was busy. I was having low pressure and I was having a leak from my pool pump. I thought that perhaps my pool pump being leaking, there was a problem with it that was causing the low pressure.

I had my ceiling fans repaired and it has been great. The contractors were very good and knowledgeable in what they were doing. They cleaned up their mess.

When the guy from Service Mechanical of Tidewater first called, he was asking me what the problem was. I told him that water was dripping from my sheetrock. I was a little frustrated because I felt like if one had water damage or something like a commode leaking, it shouldn't take 24 hours for anybody to come out, which was not his fault. But then when he came out, he was excellent. He had his face shield on.

I had a pressure valve problem. American Home Shield didn't have anywhere on their online system where I can give an explanation as to what is going on. They need to put an area where I can give a description as to what is happening. I didn't know what to put down other than a faucet issue because it was the closest choice available to the problem I had. Still, the tech from the repair company that came out was very good. My water heater was replaced in January and the tech had to replace a part of that because the pressure getting to it had ruined the pop-off valve. AHS should be able to determine whether people with their insurance have a handicapped person in the house and expedite them. I had to wait four days to have service people get out to my location and I have a handicapped person in my house. Not having hot water available creates a problem.

The tech from Sam's Garage Doors was very professional, fast, and knowledgeable. He had the parts on-site, he fixed the issue, and it was all taken care of. I've had American Home Shield for 25 years. I hardly use them, but the time that I have used them, so far, it's been good. The service calls are a little expensive but they give fast and great service.

My experience with AHS has been average. I've had both positive and negative results from submitting claims with them. I had a washing machine go out and AHS sent a guy who then had to order parts. I never heard from that guy and when I called Home Shield, the reps said that they thought that the guy resolved the problem. They then sent somebody else out. Still, I was without a washing machine for three weeks. It was a very sloppy job.

My refrigerator was not working. I put in a call to American Home Shield and put the claim in on September the 2nd. My refrigerator had already been out over the weekend. They assigned me to AJ’s Appliance, and they finally did call me. They didn't call me first. I initiated the contact. But then, they couldn't come out for another week and a half. I was going almost two weeks without my refrigerator.

We had a door that we couldn't get shut. Then, it would seem like it was leaking water out that door because it wasn't shut solid. My husband said the guy from Ashley Appliance Service replaced the latch. Submitting the claim to American Home Shield was very difficult. At the beginning, it was hard to get ahold of them. What happened was I had called in for a service call and they said, "Okay, let me set you up a ticket." They gave me a vendor that was an hour away from here, which is fine if they come here. But they said they could not be here for two and a half weeks. We're not going to go without our washing machine for two and a half weeks when we got our service. We've always had a home warranty service, and it would be reasonable for three days max. You call them and they call you, and then the third day, they're out here. Two weeks was not acceptable.

There were a couple of submissions I made to AHS. One was for the ice maker machine and I didn't know it wasn't covered. The other one was for an electrician because it turned out I had the wrong light bulb in. That cost me $75 for him to tell me, “You got the wrong light bulb,” and he was right. I got a different light bulb and it worked perfectly. The people that came out were first class and did a fantastic job. They were very friendly, professional, and on time. It was important to me.

I have a stove claim that a technician came out for. He took pictures and did what he did but we still haven't even heard from anyone yet. With all the other incidents that we reported to Home Shield, they were on it. They were fast and quick. But it seems like this process is very tedious and they’re drawing the process out. Other than that, I would recommend them. They take care of customers.

The oven was showing an error message and wasn’t turning on at all. It would just shut down. I called in and paid the $100 then American Home Shield sent out a dispatch guy. He was able to fix my oven and I appreciate that. He did some repairs on it and he had to buy a special part. He responded on time and was able to answer all my questions.

The technician that AHS sent out to fix the AC was friendly, professional, and an overall good person. He just didn't come out and serviced the AC. He actually informed me about my filter and how often I should change them. He also gave me a quick tip about putting a box of baking soda inside my AC unit to keep fresh air circulating. He was a really good technician. Now, my son had to turn the AC down 'cause the house is getting so cold. It was an awesome experience. The claims submission is practically simple. I'm glad that I have American Home Shield and I'm gonna keep them.

Doing claims with American Home Shield was an easy process but there was misunderstanding and miscommunication because I was talking to somebody in a different country. Other than that, the contractor was great. There was something that I told the home warranty, and they didn't list it down. There were three problems and they didn't list one of them. So, I had to call back to get them to add that on, which should have been on there in the beginning.

The AC had some drainage issues and there was a lot of water on the unit. The first time that Douglas Mechanical came out, they said that they cleaned the clogging from the attic and that the water around the unit was normal. But it didn't look normal to me. The unit was working more than it should. 10 days later, it stopped cooling. So I called again and had them come out. When they came out, they said that the motor fan was burned and it triggered the power to shut off the compressor so it wouldn't burn. That was why it wasn't cooling. We had a lot of rain this week and it was hard to work on the unit or during the rainy time. They also had to order the part and scheduled me back. So it took about six days longer than I expected. But at the end of the day, they took care of it and they fixed it.

I needed my remote control code pad changed out and I submitted a claim to American Home Shield. I don't like going through all those prompts. When I first had AHS, I was able to get a person in the USA. One time recently, I went to talk to a representative and they were in Southeast Asia. I was put through hoops with questioning this and that. I couldn’t get ahold of AHS. I hate it. They don't even consider the consumer anymore. It's always up to them. But Apple Valley Door was great and I have nothing but praise for them.

I've had a lot of troubles with the dishwasher over the years. I have a Lowe's warranty on that also because I had trouble with American Home Shield fixing some things a couple years ago and I pretty much stopped using it. In this instance, I decided I'd use American Home Shield. The first guy that came out did a very good job. But it turned out there were some more profound problems that nobody realized existed. Within a couple of days or a week, there was a horrible smell coming from it. It wasn't draining. This guy came out and he was wonderful. He checked the little drain thing on the sink. He discovered that the pump was not working so he went down to Chula Vista to do other stuff, came back later with the pump and put the pump in.

We went on vacation to Texas for about a week. When we came back, it was really warm in our home. Even though we can hear the AC unit was on, no air came out of the vents. So, we called Home Shield. Everything was straightforward. They assigned the job to this particular company. When we got ahold of them the next day, they scheduled it for the day after that. They came out a bit earlier than they had scheduled it for. But by the time they came out, for some reason, the AC started working. We thought maybe it was some ice stuck up there. But the gentleman that helped us went up there and looked. There was a small part in there that helps turn the AC on and off once it reaches a certain temperature, and he said that had gone bad. So, they replaced it, and everything works great now. The gentleman got it done real quick, and everything was good to go.

The only claim I've submitted was a leak from a dishwasher. I went on the website and scheduled the repair. However, it took a week to get somebody out here. But last time they came out, they checked the dishwasher and ran it and it wasn’t leaking. I wasn't excited about having to pay the deductible and not having anything wrong, but that was just the way it happened. Overall, American Home Shield was great, very prompt, and quick. It went the way it should have.

We had no hot water. Then the hot water heater had a little bit of water. The guy from Advanced Home Services came out and he said, "Oh, it needs to be replaced. It's leaking on the outside and the base needs to be replaced. But they didn't give me a base to replace it.” He told me everything, and then they quoted me $775. I said, "That's a lot of money, if I have warranty. That's ridiculous."

It’s easy to file a claim with American Home Shield. I also called about a payment issue and the reps were professional. Recently, the contractor guy had to replace some parts on my sink and it's running fine. But now I'm having issue with my dishwasher retaining water. I don't know if it’s a different issue or something that they did or didn't do.

My lights went out in a part of my house. I requested AHS for a service and the process was easy. But I didn't know what the tech came for and did. He figured out the problem and didn't have to go in and do any work, which I could understand. I was also glad that he didn't. But all that the tech did was reset a button on it and they charged me $75 for that. I was kind of displeased about that.

We closed on our house August 30th of last year. The owners provided the home warranty from American Home Shield for the first year. We used it to rekey. We also had a dishwasher and plumbing issue which was handled efficiently and effectively. We decided to go ahead and keep the coverage so we keep renewing. I talked to the lady and I thought that she put the renewal through. But the payment was not taken out and I didn't catch that.

The process was excellent. Washington Electrician Service came to look at my electric panel and the fan in the bathroom. They got it done and all was good. The contractor was wearing a mask. I wore one too. If we were talking, we were within 6 feet of each other. He was very explanatory about my panels being okay. It’s just that that's the standard home build so trying to plug in an AC in the wall or one of those exterior heater's gonna blow it. He fixed the fan. I asked him about hooking up a generator in the winter and he gave me advice on that too.

I tried to cancel months ago. They don't answer the phone. I sent a RECEIVED certified letter asking them to cancel. I emailed every email at their company. Now they are threatening me with collections after I asked Chase to stop paying them. CANCEL MY SERVICE NOW! Account #**.

On 8/ 24/20 we requested service because our AC had stopped cooling air, they sent the contractor Service One, to do a diagnosis of the problem, the person that came by did what we believed was a accurate evaluation of the problem, and suggested the change of the compressor with an out of pocket expense of $1500, and said it was not covered by AHS. We called and no response from AHS, we went with the repair but it didn't work, called again AHS and a different person from the same company came, different diagnosis, out of pocket $1445, called AHS no support, Service One said, not covered by AHS, this repair also didn't work, called AHS and they send the same company, third person comes in, now they say it is the board, AHS, now sends a letter that board is not covered, by the way this is the only communication from AHS, checked our contract and they should have replaced AC if not fixable, I think this is irresponsible.

AHS had SNL Appliance Repair out for an appliance issue and they were excellent. I have two freezers. The first freezer was done but with the second freezer, the tech couldn't resolve it. For the first one, the tech knocked it out in 20 minutes. He fixed whatever that machine was and opened the line up. He then started work on the second one for a good 40 minutes but said he couldn't get the thing to open. It was too damaged to repair. He kept working on but eventually gave up as he didn't know what else to do. He wrote it up that way.

The contractor who came out was very good. He repaired everything in my kitchen and then sent me a bill for $415. Apparently, it was not covered by American Home Shield and I didn't know why.

Both of my garage doors went out and my husband submitted a claim. The guy from Number One Doors found that hurricane Sally was the reason for the doors and had to call in because American Home Shield was refusing my claim. I called them and they said we don't get a second opinion. They sent Overhead Door out and their tech lives on the Mississippi Gulf Coast as we do. I told him what had happened and he said he would call American Home Shield. He did and he testified because we did not even get rain from hurricane Sally. The problem was the motors went out in the doors.

There were two different technicians but they both did a fine job. One was for the outside AC condenser fan that went bad. It was making a big squealing noise where the bearings wrapped. They came out here and fixed that. They took care of it in a timely manner. The other was for the air conditioner blower fan that wasn't working. The guy came out here and there was a piece of foam in the blower cage that was keeping the fan from turning. We couldn't figure out where it came from. Also, there was a capacitor that wasn't at the high enough level to energize the fan to turn it on quicker. The guy replaced that, cleaned everything out, replaced that capacitor, and it's working just fine.

I've had about four claims on my air conditioner for the same problem. There was a burnt wire in there that was causing a short. The developer of the houses in the neighborhood put too small of an air conditioner in these big two-story houses. My son has a two-story house and he has one air conditioner for the upstairs and one for the downstairs. But this here just has one and it's not big enough to cool and to sustain this house, especially when we get that 110 degrees like we did last month.

Get American Home Shield. For the most part, the contractors have been good and the claims process is very straightforward. When my AC wasn’t cooling, they had Grasp Heating and Cooling come out and they fixed it.

It was my daughter who recommended AHS to me, and I joined. I have used them very frequently lately and they're reliable. You hear from whoever they give your work to within 24 hours. If you don't hear, they would give you the name and the number to call. I love Island Breeze. The young man was personable. He showed up with a mask. He went up in the attic and found my problem, which was the roof and not the air conditioner. He was phenomenal. AHS gives you peace of mind with anything that’s covered that may go wrong. To me, that's important. I have somebody to fall back on and they have the people that will come and fix. I love them. I'm very glad I have the service.

The AC outside wasn't getting power, so the AC guys referred it to an electrician. I had flipped the breaker, but apparently, I didn't flip it hard enough so the Preferred Electrical Services tech just basically pushed it and it came on. Home Shield sent out some good quality people, and they came out pretty quick.

I set up an appointment and the contractor, Brown Air Conditioning & Heating, was there the next day. It was pretty early in the day. The guy was very good and informative. He fixed a fuse. It lasted for a few hours then it crapped out again. He came back out and told us that there were some things wrong with it, but that we would have to go through Home Shield. Because it's a 20-year-old unit, we wanted to go ahead and get a new unit and have it put in. According to what I read online, it takes a while for Home Shield to come to that point. And we didn't have that much time. We were without air conditioner, so we went ahead and went with someone else and had them put it in. We just wanted more than we thought we would get at the time. So, we went ahead and got somebody to come in the next day and put in a new unit.

Submitting a claim to American Home Shield was easy online. Ace's Garage Door & Repair came to handle my issue and the gentleman they sent was knowledgeable. Previously, techs had put the wrong size of springs on my garage door but the main cause for my issue was a bad button on my wall. The tech from Ace's explained everything thoroughly before he did the work. He did not overcharge on anything nor did he make an offer unrelated to my warranty. I was really satisfied with the service.

I called American Home Shield and canceled my appointment with Myers before I had gotten an appointment. It must have been the thermostat that was the issue because I saw the light blinking. The thermostat had gone down, and I called and told them that I didn't need anybody to come out anymore. The next morning, it had fixed itself. American Home Shield is a good thing to have. I hadn’t ever had any trouble with them. When I've called, I've gotten someone to take care of my request right away.

The dishwasher wasn't drying the dishes. I called Home Shield. The hold was not very good. I had to wait for a while before I got somebody online. But after I got on the phone, it was okay. The tech was very good in all aspects of the activity. Cleanliness, and professionalism. And she was pretty good. She switched the dishwasher on, changed some parts, and said everything should be okay. But when we tried the next day and the following day, we still had the same issue.

NW Sundance Services serviced the furnace and everything went fine. The only thing was the person gave us the wrong size of filter to get. I went out and bought the wrong size of filter and ended up having to find like a specialized one. But that's fine. He did a good job. He had a mask and kept his distance. He was respectful of all the precautions. That's the only thing we have used American Home Shield for. There are a couple other things that I was thinking we might be able to but I'm not sure so I have to kinda look into what it actually covers.

We woke up pretty early in the morning with the power flickering in the house. The lights were turning on and off and the refrigerator’s compressor was turning on and off and beeping and the alarm was going off. I tried to figure out what the problem was. When I flipped the breakers, we lost all power to all outlets in the house. We were worried that there was some problem on our end so I put in a claim for an electrician through American Home Shield sometime in the morning. Then I immediately got the contractor information and I was able to reach out to them. I was pretty impressed with how quick that was, especially with the importance of not having power.

My AC unit was freezing and ice was forming on the unit itself. American Home Shield sent Total Air Care to handle my issue and everything went fine. The tech looked at our unit and gave us a diagnosis of what was wrong. Total Air will be out again on October 15th to clean the unit. The challenge I've had with AHS was with the timeliness of repairs. Sometimes, they can't get a technician out to me for a week. Other than that, I've had no issues with claims or with service. Paying a simple $75 deductible to get a contractor out to our location versus paying a couple of hundred dollars or more to call somebody else is cost-effective. Having the warranty is really beneficial.

The claim went through perfectly. We submitted it and it came right on the email when the person was gonna come. They came when they said they were gonna come and said we needed a toilet. I called Home Shield that day and they said they didn't cover the toilet. We had asked the tech and he had told us that he would find out. But I said I would call them to find out too. We had to come out-of-pocket but everything else was good.

When we submit claims online to American Home Shield, they schedule a contractor then message us to let us know someone would be calling to give us an appointment time. Within 24 hours, someone is at our location. For our air conditioning claim, the contractor sent fixed the problem the day they came. He was very professional and respectful of COVID issues. He didn't drag dirt into the house. We've had disappointments before for some of the things we have called AHS for. Their coverage is not always what we would like it to be. Still, whenever someone comes out, the person who comes to take care of service issues is always very nice. We definitely recommend AHS to friends.

I did a claim for an AC that wasn't cooling and the process was very easy. It was a seamless request to repair. The contractor was very communicative and very informative. They're definitely a good pick on American Home Shield's part.

I most recently had a claim with AHS for my washer and my fridge ice maker. Authorized Service was sent out for the washer and Sears was sent out for the fridge. Both did a great job. They were really professional and they knew what they were talking about. They had to order a part and they came and installed it. Everything’s going well.

We had a backup and then there was water. I called American Home Shield and put in a claim. I was told that the claim would be put in and that AJ Plumbing Services would be able to come. I needed them right away to clear the water. I have that problem occasionally. They've been here before. They're very professional. They did a nice job and I was satisfied with them. My experience with American Home Shield has been generally good. Sometimes, I get the people coming earlier than later. I had one issue a few years back with the air conditioning people. But it was actually the company that was a problem.

I had an air conditioner that was not working and it was all online when I submitted the claim to American Home Shield. It's quick and easy using that format to request a service and they got somebody out in a timely manner. Dealing with the contractor was very professional although there was some wait because they had to order a part. I've got an old air conditioner so it wasn't unexpected but everything was done. I had to have a follow-up visit because something else went wrong and they were there the next day and took care of that as well. I've had American Home Shield for a long time with several different homes. But I haven't had any claims in a couple of years.

Submitting claims with American Home Shield is good. I had one with an electric water heater and one with the ice maker. The tech didn’t get the ice maker fixed the first trip. He ordered a part and then he came out and fixed it. He stayed in contact. The water heater has to be replaced.

The claim went real good. The leak was so bad that the contractor had to replace the faucet and they were able to do it that same day. We've had other claims with American Home Shield and some were good but some were not so good. I made a claim for the dishwasher and waited forever. I finally got a dishwasher in but they never reimbursed me. I've called but no one seemed to know what was going on. They were hard to deal with.

Everything went great with Swift Electric. They came the first time, and the tech diagnosed. He came the second time and he fixed the part. When he was in there, he realized another part was broken, so he put that on order. He came back about a week later and installed that. So there were three total visits and when that was all over, the washer was still making a really loud noise and whatever is still coming out of it when I use it. So, I've contacted them, and I'm on their books for next week for a fourth visit. As far as American Home Shield, so far, so good. I love doing the online request. It seems like things have been moving very quickly after the initial contact, so it's been great.

I've used the website a million times and it's great. You just select the problem and hit submit, American Home Shield assigns the vendor and the vendor comes to fix the issue. Recently, Wright Appliance Service & Repair came to replace the heating element in my dryer. They were good.

Both technicians from May Heating did a good job. The first one discussed with me the options and did some cleaning and checking on things. He told me that he or somebody would be back the next day or two, once they've gotten with American Home Shield about picking up the replacement part, and they did. I We've done claims a couple of times on a couple of other things, and we haven't had a problem with AHS yet on that. I was happy with the service but we're selling the house. So, we decided to cancel it. I'd had it for six years and I was rather surprised to be charged a cancellation fee. I couldn't argue it because it's part of the contract. But in the future, the loyal customers should be given some sort of a benefit out of it. It's not like I had it once and I only had it for a year and then I cancelled it.

AHS was great. The tech for the refrigerator seal was very helpful and courteous. He had to order a part then they were right back in contact with us as soon as they got it. We scheduled it and he came back and did it.

I've been using American Home Shield for years and they've been great. Any time I needed any repairs done, they usually took care of it right away. It's pretty easy to do a claim. You do it online and it takes not even a couple minutes. They automatically assign a contractor and they give you the contractor's information. Usually, a contractor reaches out or you can reach out to the contractor. They usually get you scheduled in pretty fast. American Home Shield has resolved all my issues and it's definitely worth the money. The contractors are clean, efficient, professional, courteous and on time. American Home Shield vets their contractors pretty well.

I know that AHS is flooded now, especially with more and more people homebound and working from home, and probably using appliances more and what have you across the board. But I'm a big, strong advocate, and I'm a real estate agent, so I sell policies as well to buyers and sellers. And sometimes I give those as housewarming gifts. So, personally and professionally, I use American Home Shield.

It was an easy claim and I was very pleased with the experience. The man was very nice, very kind and helpful. He cleaned up after himself. I’ve had American Home Shield for a couple of years and I've been very pleased. I have not been disappointed. The people that they have sent have been very high quality.

We've had quite a few experiences with American Home Shield over time and they've all been good. We've used them for several years. Our appliances need help every once in a while and American Home Shield has done a good job fixing them. Recently, there was an arm in our dishwasher that had broken that brought water to a sprayer. There were 2 technicians that came and they were early. They called ahead of time. They were very nice and did it very quickly. They also discovered that when they were out here, the computer panel is going out.

It had been incredibly hot this summer in Georgia and the AC didn't seem like it was getting cool enough. We had to run it almost all day and our electricity bills were up $225. They usually run about 150, but that's when it's not quite as hot. But at the time, we had 60 days in a row that were over 95 degrees. We submitted a claim with AHS and the techs came out and looked at it. They checked the air temperature and the Freon. And they said there was really nothing that could make it work any better. So, there wasn't really anything wrong with it. Now that it’s cooled off a little bit, it's working fine and it is not on all the time. It is just that it's a 10 year old unit. So the older the unit, the harder they have to work sometimes.

I was having problems with my lights flickering. When the guy came out, he fixed everything. He was in and out in less than 30 minutes. He was quick and very professional. I'm not having any problems now but if I have any more problems, he told me to call them again. I'm very satisfied.

Everything went well. The contractor realized that the wires had crossed and was touching so it would automatic turn on the heat and AC at the same time. He went back in and redid the wires. He was good and very knowledgeable. I also have a claim for a garbage disposal and I got a leak in the wall. The contractor already came out but they had to order a part. He said it should be about Friday and that would drain off. He was good too.

We had a sump pump that wasn't working and when I submitted the claim online to American Home Shield, I got a call back immediately. The contractor didn't wear a mask nor offered to but we didn't get very close to each other. He went down, discovered the problem immediately and had it fixed within five minutes. It was good. We had a big rain that night and the sump pump worked fine. I've always found American Home Shield to be super quick. I have coworkers that deal with other companies and have to wait three days to get a problem fixed. So, I appreciate the speed of response that we always get.

We had some slow drains that Jaymar Plumbing came and fixed. The service was good. I went online to submit the claim to American Home Shield. Their website was good.

Everything was fine with G.M. Smith Electric. It was a second referral because the first contractor never called me back, never showed up and never scheduled an appointment. Even the representative from American Home Shield tried to reach the contractor, and they never responded to that representative either. So, they scheduled G.M. Smith as a follow-up. The contractor was very prompt. He told me his availability was about four days later. However, he was able to get me in with a schedule change from another consumer. So, that was a good appointment.

Making claims with American Home Shield online was easy. For a recent claim with my dishwasher, a tech came and he said that there was a little piece that was not from the dishwasher. We found that it from a lid. The dishwasher has been fine since then. American Home Shield was great and I've never had an issue with them.

I made a claim online to American Home Shield for my washing machine. The contractor fixed the problem. It took a while to get the part in but it was not a long while. So far, everything with American Home Shield has been prompt and there have been no surprises in the price of anything. The contractors have been good. We haven't had any issues with the quality of the contractors, and there's been no rejections of our claims. We haven't had any trouble or hassle from American Home Shield.

I had a claim for the oven frame and the dishwasher. Day's Appliance Repair came here and they said they needed to change the front side of the dishwasher and needed to replace the oven burner. They said they were gonna order parts. But after that, they never came back. They came one and a half months ago. I called American Home Shield and they said they ordered the parts but they still have not arrived. It might be because of the coronavirus. It’s been a while and I don’t know what’s going on. I'll call American Home Shield today to see what they say.

My preference with Home Shield is to talk to someone live. The online process doesn't give you enough opportunity to explain what you mean. My other complaint is they change your contract number every year. That makes no sense. Give me a number that's for two years before you change it or permanent. But they change it every year. Calling in becomes a bit of a problem. In one instance, contractors came out multiple times to fix my washer. Eventually, they trashed it and gave me money to go buy a new one. But it took six times which made no sense at all. At the end of the day, they said, "Well, you need to replace it." But think about it - you pay 70 bucks to get somebody out here, they fix it or they pay for it. Water Heater Solutions recently came out and they were good.

I like my service with American Home Shield. Contractors usually come out on time and they fix whatever’s wrong. We had an issue with the pipe upstairs as the drains were clogged. I called AHS on Monday and A-US Air Conditioning of Texas came out Tuesday. Their tech had a mask on when he came. He flushed out the drains.

Summer Breeze did a good job. They came in, saw the problem, got the part ordered and within two weeks, had my repair done. Before that, it was with Eagle. The guy told the company that he had it repaired. There was a part needed but he did not wanna come out and repair it. I went a total of six weeks without an air conditioning or heat. Once I finally realize that the guy from Eagle was not gonna come back out, I contacted American Home Shield. I talked with two different people to tell them my concerns and my problems, and then I sent an email. With that, they realized that this company was not doing the job. They went ahead then and got another company, and as soon as I got them, things went very quickly.

American Home Shield is an excellent company. I had another company that I had called out for my garbage disposal and they kept telling me why would I wanna switch my garbage disposal when it's high quality. They gave me all the excuses in the world. I watched the commercial a billion times before I decided I was gonna switch over to American Home Shield. I had purchased American Home Shield then all of a sudden, my garbage disposal stopped working. I couldn't move the blades. They were frozen. I did everything online and American Home Shield gave me a plumber to call. I called and they came. They tried to move the blades but they couldn't move it. He went out, got a disposal switch and switched it out in like 20 minutes. He was in and out with no questions asked. It was awesome. I'm really happy with the process. It's so hassle-free and user-friendly. I don't think that there could be any way that it could be any easier or better.

My husband called AHS to submit a claim because the AC wasn't blowing cold air. The contractors came on the same day. It was on a weekend too, which was unexpected. They were great. The technician was very knowledgeable. He was respectful and professional. He repaired it right on the spot. We love having a warranty with American Home Shield. We've had one with them before. The only reason why I didn't have them before now on the new home is whoever they set us up with at closing was who we were with for a year. But as soon as that expired, I went right back to American Home Shield.

Camden Service Center had to fix an outlet in the garage because it burned up. I noticed a little burn mark where you plug appliances in, and then several appliances went out. When the tech took the thing out of the wall, most of it was gone. It was burnt up. It just crisped up and fell apart. It could have started a fire and killed us. Submitting the claim to American Home Shield was about as simple as drinking water. As far as the contractor, it was like having your best friend over. They were beyond professional.

A sewage stack was cracked and leaking. I did the claim right online and within an hour or so, the gentleman called me from the pooling company to set up a time to come and look at it. Within a couple of days, it was fixed. Everything is working in tip-top shape. Everything was clean. They were very professional and very polite. They were all-around good guys.

I had a leak at the base in the bathroom, and after I submitted the claim, I got a timely phone call within less than 24 hours. They let us know to schedule something and then the contractor was out when they were supposed to be and took care of what was needed. They were very friendly and professional. Everything went great. AHS has been consistent and reliable.

I had an AC claim and I was pretty happy with the tech AHS sent from Douglas Mechanical. He was very professional and he was hands-on. He went to see what the problem was and if it was not fixable with Douglas, he said he would let Home Shield know. Previously, I had a plumbing company out for an issue with a PVC pipe connected to where the hose would go outside my house. The plumbing company didn't do anything. They didn't wanna do the job and I was not very happy with that. They wanted to charge me $350 for them to fix it themselves and said that Home Shield didn't want to cover my issue.

We have a swimming pool, and Pool & Spa Doctors came out after we got solar. Our thermosolar company left the handle open, and then the other side closed. So, we came home to a puddle on the ground. We called Home Shield, then they sent out Pool & Spa Doctors. They said, “Oh, it's because one side is open and the other side is closed.” He turned the handle and said that was it. It was just the solar. But when we turned the machine on for the skimmer to clean the pool water, the sound didn't change, and we called them out because of the sound. They didn't come back. So, we called Home Shield. They said, “They closed the case, it's resolved, and it was something solar, and we don't cover solar.” Sometimes, they don't really know everything, but eventually, they put in an order, which is what I hope happens even if they don't know. That's why they have an expert team that come out whatever the issue is.

I had a water leak underneath my home, and I had to shut off water to the property. Leaving it off, it caused a couple of faucets to start dripping. I called American Home Shield once I discovered it was leaking. A previous company that I had gone through to Home Shield had done the repair. So it was a situation where I thought they would warranty. I did call the plumbing company, Taz Plumbing, and they pretty much said, "Well, we give a 30-day warranty." I was little upset about it because it caused secondary damage.

I called AHS because whenever we’d wash a load of clothes, the washer would dance off across the floor. The technician came out here and he diagnosed the problem right away and fixed it. But he just didn't fix it enough. He needs to come back and do some more fixing on it. I've been very pleased with American Home Shield. My wife's niece is involved with American Home Shield and our daughter as well. The process in submitting a claim has greatly improved. I've learned, after a lot of aggravation, is don't phone in a claim. Put your claim in on the computer. Because if I try to phone in a claim, I spend 30 or 40 minutes on the telephone on hold, and then, my battery will go dead and I lose my connection. I have to start all over again.

Metro Heating was excellent. They were very honest. My furnace wouldn't work and I had had an air conditioner put in in the summer by American Home Shield. The guy walked in and said my gas wasn't turned back on when they replaced my air conditioner. I shouldn't have to pay a deductible for it because it needed to come back on the other person. He also said he'd put it in his paperwork if it'd help me out.

Someone came out this past Monday, and they did their job. The tech was fine. I called American Home Shield on a Friday, and the tech was out Monday. I call AHS for our claims and the process is easy.

My daughter-in-law was telling me that American Home Shield was the company she deals with and that she has never had any issues with them. I decided to go with them and the service has been terrible so far. I had a water heater claim and Patriot Plumbing came out. The tech was very good. He said I need a control valve. They said it's gonna take 7 to 10 days and I still haven't received a control valve. Then, they called back yesterday and said that I need a gas pipe and a drip leg, which will cost an additional $270 that American Home Shield is not paying for. I asked the rep how long it's gonna be and she said it might be another 7 to 10 days because they gotta order that other part.

The washer was not draining all the way. Also, it had a real bad mildew smell in it and the rubber ring on the outside of it was all moldy. I called Home Shield and they told me that someone would be in touch with me within 48 hours, which is what happened. Scott’s Appliance Service came out and the tech took care of all the issues with the washer. He was very knowledgeable and he gave me some tips on how to get a good use of the washer. He told me some things I never knew. The service was excellent.

AHS sent out ARCO Lock and Security to rekey locks and their tech was prompt. He was professional and he did everything well.

My recent experience with American Home Shield was great. I called and submitted a claim through them. They got on top of it right away. They were punctual. The tech that came was very knowledgeable and we really enjoyed the service. The claim was for a dryer and a stove, and they worked on them both at the same time. They didn’t have a contractor. It was like a week later, so we had to wait for a week, but it was okay.

We called in with our claim to American Home Shield for a control board in the air conditioning central unit up in our attic. The next morning, we had a repairman at our place. The tech identified himself and showed us who he was. At the time, we already had a text with his picture. He checked our thermostat and replaced the board. He fixed our issue in 15 minutes and was gone. We've had a really good experience with American Home Shield. They do a fantastic job getting a hold of their contractors, sending us information and telling us that the contractor would be contacting us shortly.

We had a claim for a dryer that's five years old or a little bit more. The timing was incorrect. It wouldn't dry thoroughly and it would run but then it would shut off. The process was fairly easy. Five minutes on the website, put it on the app, the guy contacted me the next day, and he was there within 24 hours and found out the problem and ordered the parts. The part was shipped up within the house and a different individual from Sears arrived and hooked it up, so very easy. This is the first time I've used American Home Shield and they're pretty good.

We thought there was a leak. The tech from AM PM Plumbing did very well. He took care of the problem. I've been pleased with Home Shield. I've had great results. I even recommended it. A warranty is good to have because things break down. I can't afford new all the time and repairs. It helps with my limited income.

The AC is working great now after Royal Flush came out. They were good. They did what they needed to do. They didn't take a long time. They had a closed mask and booties on their feet, too. I love American Home Shield. Me and my sister live together so there's no man in the house, and we don't know how to fix all that stuff. I'm also a single mom and a disabled veteran, so, it's awesome that we pay the $75 fee for someone to come out, and the stuff gets fixed. So, we're not out of pocket that extra money that we can't really afford because we're on a fixed income.

We filed a claim for some filters and some grids in my pool. The contractor called and kept me informed, ‘cause I'm in Minnesota and they were in Arizona where my second home is. So far, I'm very happy with American Home Shield. They were prompt, timely, and they did a good job.

We had had American Home Shield back in 2009 and probably kept renewing for two or three years. At this point, we can absorb the cost, which was why we picked them again when we bought this house. When submitting claims, just going online and clicking buttons is super easy. Water Solutions came out for a plumbing issue and the technician was super friendly and easy to talk to. He assessed the problem and fixed it. He explained the on and off buttons. We've never had a Jacuzzi tub in the house so he told us how to upkeep it and clean it effectively. He showed me how to use the cut-off switch in case the kids' hair gets sucked in it. I was impressed at how helpful he was.

My oven was not heating up and Ramey Appliance repaired it. It works great now. I’m happy with American Home Shield so far but I’ll see how they do if I need to have something replaced.