American Home Shield Reviews

I'm a new homeowner so I was new to this process. The insurance package that was purchased was not purchased by me. It was purchased by the seller. I didn't know what to expect. There were some things that were broken in the house that I felt probably should've been covered. If American Home Shield could reach out when a house is closing and set the expectation, that would be good. I had no idea what was covered and what wasn't. There were some things in our house, like the venmar. It's an exhaust, not for the kitchen, which is covered, but for the bathrooms, which is not covered. When I called up, my expectation was that it was all appliances, but it wasn't. I understood what the responsibilities of American Home Shield were though there was a little bit of unclarity at the beginning. But now that I've learned about it, it's great. Being a homeowner, it's reassuring.

I had the freezer in my refrigerator repaired. I normally call in to file a claim with Home Shield but I was kind of forced to go ahead and use the website. A tech came out and he seemed to be very knowledgeable. He went straight to the work and he had to order parts. It was during the time there was a storm out in the Gulf. We couldn't get that taken care of the next day or the day after. It was a couple of days but that was okay because we had something else going on. Once he got the part in, he brought it back. The only thing was that he left some parts and I didn’t like that because it meant that I have to get rid of it. I've had a fall so they kind of unnerved me a little bit. Then, the ice dispenser did not dispense both types of ice so I called Home Shield back. They got him back out and that was repaired. It was great and he did a great job.

I'm happy with American Home Shield. I don't have any issues so far and hopefully, I would not. My recent claim with them turned out very nicely. The person who came, Justin, was very kind and professional. He did whatever he needed to do. So far, things are working fine. But the contractor was supposed to call me back regarding a valve and I haven't gotten any call yet. They said they would have to reach out to American Home Shield as an okay was required from them then they would let me know. I left a text message to American Home Shield too. Even if they don't call me, they should call the people that they sent. This is a two story house. If it starts leaking again, I would not be able to turn it off completely so it doesn't leak down or anywhere else. That would be a major thing.

Sears have been out a couple of times. The most recent claim was with the refrigerator. It wasn't cold. They also came out prior to that for my gas stove. They came out a couple of times. I've had good results with them most of the time. They seem to be fairly knowledgeable. They are not afraid to reach out and ask somebody else. Overall, I've got no complaints with AHS and I’m well-satisfied.

The dishwasher wasn't draining and the tech from Unitech replaced the starter capacitor on the motor and everything is fine. It's fairly straightforward and easy with AHS, although they try to get out of a claim sometimes so we have to be persistent with them.

The AC was running nonstop all day for about 20 hours a day. But the house wasn't cooling at all. When the contractor came out here, they fixed it right away. It didn't take as long as the very first time that I had to have a contractor come out here. It took about three days for the contractor to get here and fix it that same day. So it was pretty good. The house has been cooling great now. AHS covers the electronic and that sets them apart from the others. Their claims process is pretty simple. I'm waiting now on a reimbursement on a service call fee that had got cancelled. But I understand reimbursements take a couple of days. Everything else seems to go pretty smoothly. I'm very satisfied with it.

I used to have American Home Shield on my two homes but I took off the other one because it seemed like we just kept replacing the dishwasher. I felt like I spent the money to buy a dishwasher as opposed to what they kept doing, which was replacing parts, and the dishwasher would still break. I eventually canceled it only because we bought new appliances and I felt like I didn't need it. To me, it could be expensive if they would not determine again that I needed a new appliance as opposed to keep trying to repair the same appliance. My suggestion would be after replacing a part on an appliance so many times, if it's more than the cost of the appliance, it's not worth it to me as a consumer.

I submitted the claim online and Home Shield demanded $75 service fee up front. The young man came in and it took a week and a half for me to get my dishwasher back because he couldn't get a part. That was frustrating for me being that I use my dishwasher every day, and I was not able to use it. The service technician, Chris, was wonderful. He has been to my house before and I have nothing but praise for him. The dishwasher now runs great. But AHS as a company, I feel I'm being overcharged for more than I use them.

American Home Shield has been pretty great. Filing claims has been fairly easy and it's always great with their technicians. Sears came out for the refrigerator that had frozen up. I had to wait for it to defrost and it's now totally fine.

There was some miscommunication the first time I called in. So I canceled the first appointment. Immediately after I discovered my error, I went back online and rescheduled and within 24 hours, they had Air Plus Heating and Air Conditioning out. We have a five-ton and a three-ton air conditioners. The five-ton takes care of the front part of the house, the living room, family room. But there was no air. What we found is that the coil in the air conditioning just completely rusted and all the Freon was gone. That was when we had the 118-degree day. The unit was 25 years old. So, looking at the coil and the age of the unit, we just made a decision that it would be better just to replace it. So, we had Air Plus install a new one.

It was leaking from the bathroom coming downstairs. It turned out that I needed to do some caulking around the toilet bowl. I did that myself because American Home Shield didn't cover that. As a company, they were okay but I wish they would do more coverage because they do charge me a lot of money. I spend with them almost 1,800 a year. The contractor come out here, they charged me and the caulking is not even $5. They could cover simple things such as that. It could have been done but I had to go do it myself. Also, I don't like to use the phone when filing a claim because they take forever to answer. When you do it online, it's definitely much easier.

I had an AC unit motor go out. I called American Home Shield for repair. Their customer service was pretty good. They were pretty quick, and they got all my information and got it taken care of. The contractor was pretty good, too. I had to do a recall because we were looking at replacing the part, and the contractor replaced the part but the issue ended up being the motor. So, they came out right away and replaced that as well. I'm glad we have American Home Shield. It's a good thing to have, especially with all the type of units we have here, and especially in this house is a two-story unit. I got two AC units and if one goes out, then it could put me out-of-pocket at this moment.

C&T Appliance Repair was good and everything went as well as they planned. One of the cooling coils went out in the back and they had to order parts. But because of COVID-19, the parts took a month to get here. I kept calling American Home Shield and they said that the parts were ordered. But once C&T received the parts, they were really prompt and did everything that was supposed to be done. The guy was very polite and very Christian. There was good communication and he kept us up to speed and up to date on everything. I've been with American Home Shield for over 10 years, so I do love the service. I will continue to be with them for quite some time. It has been very beneficial. I've had no major appliance or anything major break down. But overall, whatever I did have something break down, they had been there right on time. I was able to speak to a customer service rep and they had somebody out the next day or so.

I've had Home Shield for almost 15 years and I haven't had any problems. When I submit claims, I just log onto the internet and tell them what I want. The next day, they call me and send out a technician. The techs they have sent have been able to repair or replace things every time. I'm completely satisfied. Having AHS has been an excellent experience.

Our garage door broke and it wouldn't go up and down. There was a spring that was broken. My husband submitted a claim to American Home Shield and I got a phone call from them. Their contractors did quality work. While we've had a couple of claims that took a long time to get solved, our experience with AHS has been pretty good.

I had a recent claim with American Home Shield for my roof air conditioner. The process was fine. I also had to get my water heater replaced two weeks ago. It was a smooth transaction and American Home Shield has been very professional.

We've had American Home Shield's contractor here once and they were wonderful. They did what they had to do. They were friendly, very helpful and cleaned up after themselves. I had American Home Shield canceled a couple times but their contractor was here when they were supposed to be and we were both very happy.

There was no cool air coming out of the AC at all. The fan would run but there was nothing else working. I went online and I filled out the thing saying my air conditioner was not cooling and left the note with them there. And then, Home Shield said they would notify the contractor, then I could call them and set up some time that they could come out.

American Home Shield is fine. It was just the contractor that came out for the microwave that went out refused to do any, “construction.” The construction he was talking about was drilling holes for the wires that plug into the microwave and the mounting brackets that go with the microwave. I did it myself. Then, he came back out. It was just a messed-up deal. If I ever have any problems in the future, I would like to use a different contractor. But, AHS has been very on top of it.

I’m really happy with American Home Shield when I use them. The last time I called in, it was for two separate claims for $75 a piece. Will from Mr Rooter was really professional and nice. He had to go up in my attic and roto-rooter out the drain where the primary drain from the air conditioning goes out 'cause it was leaking. It was filling up and overflowing and coming out my baseboards. He did a real good job and got it fixed. I had a bathroom issue too. The chain was hung up on something where I couldn't flush the handle and it wouldn't fill up the back tub because of it. The guy explained to me that I was using the same plumber so I only had to pay this one $75 and he could list them on one ticket. He didn’t have to really do anything about the chain, but still he kind of saved me 75 bucks.

The refrigerator stopped working and Appliance Plus came right on schedule. They just had to order a part for it and then they came back out and put it in. Their tech had a mask and everything. American Home Shield has been great, thus far. Every time I call, I don't have a problem with them taking care of the problem and right away. It has been an experience that I recommend.

Myers Comfort Specialist of Birmingham came out as scheduled and took care of the issue in a matter of minutes. The technician wore a mask, he kept his distance, and so I had no issue with him at all. This time, everything went well. In previous calls, it can take a little time to get on the schedules of the technicians to come out to the house. I don't know if it's the number of companies that they deal with, maybe they could look to get arrangements with more companies in this area because this is a little bit outside of the city. Also, it takes a long time to get somebody on the phone. That can be a pain.

My central air conditioning went out. I called AHS and the rep was very kind. Then, I paid the $100 and they found someone. The contractor came out and the tech fixed the issue in 20 minutes. The experience with AHS was good. I appreciated it.

My refrigerator kept leaking and then it wouldn't get cold. The technician came in and diagnosed the problem. He told me he had to order the pieces and then, once the supply comes, he would be right back. So, as soon as it came, he was back on the case and he put them back in. The refrigerator’s been working like a dream. He was professional and kept me posted. Some had even called to update me that they were still waiting on the part. This was my first claim with American Shield and it was a magnificent experience.

A pipe in our basement was cracked and leaking. Home Shield phone number set me up with Nussbaumer. The claims process was pretty easy to follow. But I thought they'd be out within 48 hours. They did try to make an appointment then, but it would be inconvenient for me. So I had them come out at a time that worked for me and that ended up working out well.

It took from October until last month to get my ice maker and refrigerator fixed. I first called the claim for my ice maker in October and a worker came out and did something on it so it should work but it didn't. So I called him. The mistake I made was I kept calling the repairman. It was $100 and the tech replaced an icemaker, and then came back again about nine times. So all the nine times he came back, I never notified Home Shield and I should've. But I know when I call there, it's a good 45 minutes to an hour wait on the phone and I don't have that kind of time to sit and wait. Then when you get somebody on the phone, they'll tell you that they have to transfer you. So that's a little irritating that it takes too long to get on.

My girlfriend called for the water heater that stopped making hot water. She told me Oasis Plumbing would call within 24 hours and they did. We were told Oasis Plumbing was coming out but it wasn't until Tuesday. We were with no hot water Friday, Saturday, Sunday, Monday but it was not American Home Shield’s fault. When Oasis Plumbing came, they told my girlfriend, "We reset the element. You're good to go."

We were having trouble with getting our dishwasher to drain properly and we couldn't figure out what was going on. We tried cleaning it multiple times. We finally just decided to call American Home Shield and asked somebody to come look at it. The tech was very professional. He fixed the problem very quickly. He told us ways to prevent it from happening again as well as told us what the actual issue was and how he fixed it. He wasn't there very long.

Submitting claims with Home Shield has always been great. The most recent one was at my condo for an air conditioner. We had to replace it. I've been waiting on a check from Home Shield. But everything has been good. Home Shield always does what they tell me they will do. My experience has been really good and positive.

I have a whole slew of claims with American Home Shield. There was the time where we went six weeks without a microwave. We had to pay the $75 to the electric company, $75 to the appliance company and a handyman to pull out our microwave. The appliance company and electric company fought. American Home Shield kinda put their hands in the air and we had to pay ourselves to have our microwave put back in after we paid deductibles.

I call American Home Shield when I file a claim because I don't have a computer at home, and trying to do it online on my phone is impossible because I can’t see everything. Their process is really easy. Even when I don't know what I'm talking about, the reps help me figure it out. The technicians I got to work with were very caring and understanding. I've had issues with my air conditioner and the guy who came out for the second time said, "I don't know what to tell you. I fix it and I turn it on and the breaker breaks.” I knew what it was as soon as he said that. Where I live and the way it used to be connected to the power pole, if something happened with the transformer on the power pole, it would affect my air conditioner. So I had to call the power company and tell them I had a problem.

The refrigerator seemed to be leaking off the side. But it was leaking like underneath. There was some issue with compressor or the temperature regulator inside of it. We didn't catch it the first time. But after the tech came, I was able to kind of notice that ice was pooling up at the bottom. There was leaking inside of the refrigerator and ice was pulling up at the bottom. So I put in a follow-up request because I found where the leaking was and I was able to reproduce it. So the tech was able to come in and I was able to show him that. He was able to find what was causing the issue. He ordered the part, came back in, and replaced it. He was very quick. I was pretty happy with the experience. I was happy that I didn't need to pay for the follow-up visits. So that was good.

Our air conditioner would turn on, but it was not blowing cold air. My husband called American Home Shield and they told us that they would reach out to us within 24 hours and that they would schedule something with us. Lasseigne's Heating and Air Conditioning came out and it was quick, easy and efficient. Everything has been fantastic.

The plumber was supposed to call me within 24 but he didn't, so I called him a week later. It was on Wednesday and they said that the soonest they could get here was Monday between 11:00 and 3:00. I told them that it would be great if they could get there sooner. So at 8:57 they texted me and said that the guy was available. He then showed up three minutes later. He did the COVID thing where he stood at the door. I brought him in and he asked what the problem was.

I've been experiencing my hot water heater pilot light continuously going out. It's very odd because it didn't happen for a while when we first moved in on April the 22nd. And then it did it, and then the next month, it did again, and then it became more frequent. I've put in some requests for that. And now, I have stopped putting in a request, and that's for two reasons. One, I don't want to incur any costs for putting in those requests anymore, with it not being not totally fixed. That may not be to the contractor's fault. But then, putting in the service request got repetitive. So, I was just fed up with continuing to put it in.

The technician was very good, knowledgeable and helped me understand what was going on with my outlet. It was handled well. He made a fix on the outlet on the outside of the house because it wasn't getting any power. Then, the outlet in the kitchen to the microwave had a major power switch that I didn't know it had. He didn't know either so he put in that adapter thing and he said that the outlet was not getting any power. After he researched, he went to the breaker box and he said that there was no power to it. I said that I used the microwave and it was working last week. He came to find out that the major switch was by the garbage disposal switch. So when I used the garbage disposal, I slipped on and off that major power thing, which was why I wasn't getting electricity.

Shenandoa Appliance came in and fixed the dryer right away. The heating element went out. So it wasn't getting hot anymore. The technician replaced the heating element. He was professional and in and out. Everything’s good with American Home Shield.

MJS Plumbing was great. As soon as the request was put in, the technician called me. He explained different things to me and immediately came out, when our schedules allowed. The turnaround time of replacing the water heater was great. There were two of them and they were very respectful and easy to deal with. With us being first-time homeowners, I had a lot of questions and the technician took the time to answer any questions I had and walked me through different things. I have no complaints with MJS. American Home Shield has been spotty though. Every person that I've talked to have been pleasant but I called with questions and issues, and they're still not resolved yet. One is my billing. When I signed up, I wanted to pay monthly but they charged me upfront for it.

Rescue Your Air came out recently and replaced a motor. The guy that installed it was really nice, polite, and professional. He asked me if I wanted to ask any questions. He explained it very well and showed me what it was. It was excellent.

I had several incidents with my washer and dryer and a couple of other things. My last claim was for my stove and GE was supposed to come out. I put in the order back on August the 6th. They were supposed to order a part. But the tech gave me a call and said that they had to reorder a part. They were supposed to come out yesterday but I got another call saying the part still didn't come out. I'm not sure what country it is coming from but I just canceled it. It was ridiculous. It’s already October. And I don't even know if they had the part. That's my only issue. I wish American home Shield would get a different vendor when it comes to incidents like that. Otherwise, this is my first year with the home warranty and as of right now, they've been pretty good as far as making appointments.

A realtor suggested AHS when we purchased the home and so far, our experience with them has been amazing. When we put a claim in, the contractor called within an hour that same day to schedule an appointment. Then, they were there within the next day and they had the part the following day. They replaced the motor for the filter in the pool pump and things couldn't have gone smoother.

My water heater went out and SAP replaced it. It took about a week and it was quick. I would not do without American Home Shield now. It's pretty simple to submit claims. I tell people at work about it and I tell them that they need to do a home warranty. It's awesome.

I had to buy another door and the motor wasn't working. The guy did what he had to do. He put all new stuff. He did it the same day in about two hours. He came out this morning 'cause one of the rollers popped the screws. He put some back up and everything is fine now. He's a pretty good guy and he did a good job. He was Johnny-on-the-spot. When I called him, it took him a little bit of time but I was okay with that.

My dryer was squeaking and wobbling and All Brand Appliance did a fine job. It was a pleasant experience.

The refrigerator repair guy was very thorough, very professional and very kind. He did a great job, got everything running good, gave my fiancée some advice and told her what kind of filters to buy. It was awesome. She also talked about the washer repair guy and she could not say enough good things about him. She loved that guy. He was friendly and funny. He talked her through some maintenance stuff that she can do with the washing machine and all the settings that are on the machine that we didn't know about. He gave her a lot of pointers.

Everything went very well. Adriatic Pools took care of the problem and it went very well. It has been resolved. They was very professional, helpful and considerate. So I appreciated them. I have been very satisfied with American Home Shield. I'm in my third year of contract. I have kept it after my home purchase and I just kept it going.

Really disappointed! I had a service request back in August 2020, for Washer and Microwave. AHS sent out a contractor with below standard work ethics. Had to Purchase a Microwave since it took over a month for the contractors to come back after stating they had to order parts. Washer started doing the same thing a week after they left so its still not fixed. Once they came back to my home, a month later, I was told the microwave could not be repaired. So I receive a Customer Reimbursement offer for $281 for a over the range microwave from AHS, but I have to go a purchase and hope to have enough and meet all the requirements from AHS to be reimbursed.

In Nevada per the law our air conditioning is essential and should be resolved within 24 hours. It has been 7 days and American Home Shield told me over the phone I have to wait another 10 days before my unit will be fixed because they forgot to order the parts I requested on the 22nd. They are unacceptable and breaking the law.

Just bought a house that came with plumbing issues and an "American" Home Shield warranty. Even though warranty specifies plumbing, they used an obscure clause to deny repairs on EVERYTHING. So far - sooo worthless. Buyer beware.

Paid $200 in service fee for two plumbing calls clearly covered in my contract. Their contractor refused service. Had to pay $629 externally to pay it. Company won't refund the charges. Bad customer service experience overall as their service department could not contact their contractor for two weeks, and I'm sure not even then. Their service department does not take emails, so there is no chain of records. Only phone calls that have no accountability or records. Working with them through these review sites to get some attention. Highly recommend to stay away from this company because they won't be there with you in your time of need, and their service department is apparently full of folks who are trained to make false promises but not deliver.

I filed an appliance claim with Home Shield on my phone and Lubbock came out. I had another claim before this and it was taken care of. A warranty is a big deal. It's $49 a month and it covers everything.

I filed a claim with Home Shield for the microwave, the dishwasher, and the stove. It was pretty easy. I did it online using the app and the whole process online is dummy-proof. I really like it. Then I got a call from the technician and he told me when he was coming. He did and we needed parts. The whole process was fast and easy. The dishwasher and the stove are functioning well. The microwave is still having some issues and he's gonna finish fixing it, hopefully, tomorrow. Other than that, everything else is fine. He texts me when he's coming.

The guy was coming to do a heating unit check to make sure everything was working properly 'cause we're getting ready to go into the cold. He went up into the unit, checked everything, made sure everything was okay and gave us a good report. We just need to change the filter on our part. I was also having a problem with my refrigerator and water was leaking from the ice machine. The contractor came in and fixed it. I haven't had any problems with it since.

My parents had American Home Shield and they told me to get it when I get my own house. A couple of years into living at our old house, I signed up with the home warranty and I stuck with it. We've also had the warranty at this house for probably two years. American Home Shield is not perfect but it's good enough. I would recommend it, especially if somebody has appliances that are out of warranty and if people don’t have a lot of money to spend on repairs. It's nice knowing that it's a flat fee when a tech is coming out to do something. It keeps the uncertainty down.

The technician from Paul's Unique Services came out for the washer and everything went fine. He explained to me in detail what he was looking for and what he was checking. Then, he told me what he had established about. With the washer not draining, the board had went out on it. He put it in as unrepairable so I'm waiting on American Home Shield. They’ve given me my options and I also went on to try to look and purchase myself. It was still gonna be around about the same time that they could get it so, I'm gonna wait until they do the purchase and send it out and do the installation. Everything's good with AHS and I'm satisfied.

My dryer wasn't working. I submitted a claim online to American Home Shield. The contractor ordered a part which didn't work so they had to order another one. It was three weeks until I got a second part in. Other than that, the techs who were sent were great and now, my dryer is working fine.

One of the problems with American Home Shield is not so much making a claim but getting someone out there in a timely manner. Where I live in Lake Havasu, Arizona, it's really hot. You kinda need like almost same day service 'cause you have no way of keeping your home cool and it's absolutely miserable when your AC breaks. I made my claim on Friday and the contractor wasn't able to come out till Monday. Luckily, I was able to get it working by fudging around with it. I got it running and I just left the fan on it. The problem was the fan was having trouble coming on.

The AC unit itself was not cooling and I initiated my claim through American Home Shield. I used their mobile tool and it was simple. It's linked directly to my phone so I am able to go in the application and submit my claim using their dropdown menus, and I'm able to submit my claim 24 hours a day. They assign a technician or a company to me and normally, that technician calls during the next business day. An initial company was dispatched but there was no resolution with that company. We went about 60 days with no work being done on the machine. I brought it to the attention of AHS and they immediately rectified it and got someone else out here. I got a second opinion from AC Plus. They came out and assessed the unit and was able to get me the parts that I needed for the unit and fixed it within a two-week timespan. I was extremely impressed that they handled the AC issue right away.

I was on Home Shield for three years then went off for a year or two. We reinitiated again a while ago. It’s been off and on for six years. They have a very simple claim process. The only thing that can sometimes be a little difficult is if there's a follow up that needs to be completed. Sometimes it gets lost in the orders. And it it's not necessarily with Home Shield but the providers too. Home Shield is pretty good at following up with additional services needed. I had a leak presenting from my washing machine and I was unsure where it was coming from. Sears came out, assessed it, and found the leak. They ordered a part and had it replaced within a week. They did it quickly too. No concerns have occurred since.

We've been with Home Shield for 20-something years and my whole family belongs to them, so we're all very happy with them. They're very efficient, receptive, professional, and timely with responses when there's a problem. We can contact and speak to someone. Recently, we had a claim for the plumbing and the contractor that came out was great.

I filed a claim because our boiler system quit working. It took about 10 days to get somebody out to our house and the closest contractor is two and a half hours away from where we live. When the contractor called me, I explained what was going on. They had told us they wouldn't even come look at our boiler system. We got a chimney sweep out and had the chimney completely inspected. They said that they would need everything in writing showing that it was inspected.

The air conditioning unit was cycling on and off. I’m usually at a computer all day long so I just logged right in to submit a claim. Once you log in, it was right there. The issue was it didn't give you the alternative, like a memo or note, because we had two things. When it asked questions, I didn't know which box to check because two applied. And it only gave me the option to check one. It should have a note box where if you wanted to say something because I wasn't sure which one would be the right answer there.

American Home Shield is okay. I've heard so many horror stories. I was on the defense when I have to have a claim. It's like, "Oh, God. Am I gonna fight like everyone else? Are they gonna be decent and pay my bills like I need?" I had the air conditioner for my side and the furnace and the air conditioner for the tenant’s side done. It first started with my tenants being out of air conditioning. That took a while, but they said it was because they couldn't get the part. They then repaired that air conditioner. I was beginning to wonder if American Home Shield was ever gonna take care of it or not or if I have a fight on my hands, but they did all right with that. The problem on that one was it was two weeks before they could even get a new machine in here.

The technician from Phil’s Good A/C & Heating came out and he was professional. He repaired the existing unit and it's running okay now. However, when I called in, I had to wait four to five days before he came. After he came, then I had to wait about three or something more days before the part came.

When the air conditioner was turning off, it was making this loud grinding noise. My wife called in the claim and AHS set it up and everything went really smooth. The guy came out here and looked at everything. But everything looked good. He told me it was nothing that we needed to worry about right now. He was super professional. He stopped to ask me if I had any questions and he was able to explain everything that I did have questions on. He was able to explain everything outside and on the side of the house more to where I could understand it.

The AC would not push out cool air and then it just stopped working. Ethan came and fixed the problem within 15 minutes. He was great and he was very polite. Submitting the request was extremely easy as well and then I had to call American Home Shield to follow up on one of my requests because I was playing phone tag with the technician to get him out. I called American Home Shield and they put me on hold, got him on the phone and had him out that day. They were wonderful.

The drip pan for the inside unit was rusted through and it was dripping water. I had a bucket collecting water, but I'd have to empty the bucket every so often. I called American Home Shield to submit a claim. The unit's a Trane, so we got the Trane part number, and Comfort First Heating and Cooling went ahead and they purchased the part. It's plastic now so it's not gonna rust. It took them a little bit to install it because of difficulty of the older unit. They had to drill out some rivets. The team did a really good job. It was just painstaking on them. But all in all, they got it done, everything's running great, and it was a great team to have.

Submitting a claim to American Home Shield has been very simple. I had a leak in my refrigerator and their contractor 1st Choice Appliance Repair handled my issue perfectly. Things have been easy going with AHS.

The bathtub faucet handle was broken. I went online to file the claim and the website was informative. American Home Shield told me when the contractor would be coming out. My wife was at home when Sancho Services came and they did the job. Everything’s okay now. I just started with this home warranty and so far, so good. We'll see.

I submitted a claim for my AC. The contractors that AHS sent were nice, on time and were very professional. They repaired it. They had to order a part and come back. I was very pleased with American Home Shield. Everything went smoothly. They did what they were supposed to.

We had a plumbing claim with AHS where City Plumbing came out and it went perfectly. They did everything we needed them to do and the tech came out in a matter of days. He checked everything out for us and explained everything he was looking at. All in all, our experience with AHS has been pretty good and the warranty works the way it's supposed to. We call, they send technicians, and the issue gets fixed.

My problem started with some plugs on my fan that were bad. Then one thing led to another. I called American Home Shield and said I have some electrical issues. The fan is working nicely after the service. But the tech put in some new outlets and they're real stiff and hard to get things in them. It's not his fault that the outlets are stiff. He said they make them differently now. But I'm very happy with everything. Everything was fine with American Home Shield. They were fabulous.

I made a claim when my AC wasn't blowing the whole house and they sent out Myers Comfort. The AC is still not blowing the other part of the house completely fully and efficiently. It's still not doing 100% in the master bedroom to the bathroom. I can tell how cool it is on one side versus in my bedroom and my bathroom. But the tech said the AC was working properly. He said he would give some kind of callback out if the AC was still not gonna be blowing out the whole house. He’s thinking it's because the air filter was dirty. He showed me how to change the air filter and I didn't know where that was at. It was dirty.

We're now on our second year with American Home Shield in this house, and I had it for two years on my previous house as well. One experience I had when I had it in my other house was the background one of the technicians that was sent was not very clean. When I was talking to the technician, he said some things which made me uncomfortable. That technician also came to our place four times and he wasn't able to fix the problem.

My cousin in Texas got American Home Shield five years ago and later on, he told me about it and I got it. Then, I told all of my kids about it and they got it. I also told my sister about it and I got it for her. I tell everybody I know that they need American Home Shield just like having life insurance. I call in to submit a claim and it's easy to do. Their customer service is great and their techs are professional. The one that came out and put my air condition in last year was so helpful and I got more than I asked for. He explained everything really well. Then the tech from Precision Service Company was really good too. And the AC has been running well since the service.

My recent experience with American Home Shield has been a little tumultuous. I had made a claim for my washer, my dishwasher and my exhaust fan on my oven range to be looked at. Initially, the person that they sent out must have had issues with dogs because they walked in and walked right out. They said that my house was not clean enough for them even though I made their dispatcher aware that we are in the middle of listing our house for sale and we have contractors in and out.

Our garage door stopped working. I went online, submitted the claim to American Home Shield, and then they got me someone out. It was super easy. The tech from Flash Garage Door gave us two options. He said, "I'm gonna have to open it up to figure out what's going on and see. You can either just go ahead and opt for the upgrade and then it'll be 375 or we can open it up and see what happens but I can't go back and do the upgrade." We just did the upgrade. He was done really fast.

My garbage disposal was giving me problems but the contractor who came out was great. He analyzed the problem. I knew that the garbage disposal was bad. I picked up a second one, and he replaced it for me. It has been working great since. American Home Shield has worked the way it’s supposed to work. I was very pleased.

It has been fairly easy calling in claims to American Home Shield. Some of their reps have an accent and I have a hard time understanding them. Still, their reps and I eventually work things out and get the job done. The tech who came for AHS from Empire Heating and Cooling was very helpful. He explained what was going on to me. He went up to my AC and didn't see any issue. It wasn't wet and he just told me to keep an eye on it. He did a little test on it and saw that it was draining like it was supposed to drain. Things have been fine so far since then. With my claim for my oven, the tech wasn't able to find the part needed but American Home Shield was. I received the parts and now I have to wait a while for their contractor to come out and put those parts in. I'm still waiting for a part for my washing machine claim as well.

I had someone come out to check on my furnace so that I could turn it on, and he must’ve bumped something that shut down my water heater. The guy from Allstate Plumbing came out and restarted it, and it's been fine ever since. I like the fact that when I need something, American Home Shield calls their people and they come. I just moved into my condo, and I had a house before that. I would oftentimes set something up with a plumber or a house person, and they wouldn't show up. So, I do enjoy that I have that insurance behind me because they come. They're always pleasant, and they always do their job. Doing claims is pretty easy. I just go on to my account and say, “I need this done. This is not working,” and within 24 hours, they're back giving me a name. I'm very satisfied. They've been really good to me.

My dryer was acting weird, making funny noises, and it wasn't working properly. The contractor responded the next day and fixed it quickly and very professionally. He had a piece of what was needed and changed it immediately. So, it was a great service and it was awesome. I did another claim with American Home Shield a week before that one for my water heater. It hasn't been solved yet. The provider hasn’t come yet to fix it and it's been two weeks. It is crazy without water. The first time, they were saying that something was missing in the schedule. So, they missed the appointment. They rescheduled me for a couple of days later. The technician came, verified what was needed and what was the problem. They are scheduled to repair tomorrow so hopefully, they come. AHS have been so helpful and so far, it’s been more than great.

I was originally gonna call American Home Shield because I had some questions. I had two things at the same time so I was gonna try to do them at once and I didn't know if I could have two open cases. I needed to get those done and I had a vacation plan. So, it was ideal to make sure I was here for the service people to come. But that question answered itself when I filed everything online. It was super smooth and easy. Both companies called me back that same day to schedule an appointment.

The washer was making loud, thumping sounds when in the spin cycle and it was coming up with failure codes. I went online and submitted a claim with AHS through the app. The app is awesome. Whenever I can't get through on the phone, the app works really well because AHS contacts me right away after that. Pinnacle Appliance Repair came out and they were awesome. They had to order parts so they had to come back. The only thing was that I didn't get a call back right away. I sent a text and they said the parts were in. They asked if they could come that day and they did.

I submitted a claim to American Home Shield for the washer and then, I got an email back. It was a confirmation when the contractor would be out and I set up a date. The technician came out and reviewed the problem. He ordered the parts and when the parts came in, I got an email saying that they would be out again to put the part in. The second technician came and he reviewed a few other things because it was smelling burnt. But it was clogged in another place. It was still throwing water out so he did fix the problem completely to where there was no water. It was a good service and a fast response. I’ve had AHS before, which was why I got it again.

When you purchase a house, if you're smart, you would have the seller purchase a home warranty for you for a year. Generally, they end up buying Home Shield, so they are the well-known brand. The only thing I had going on in September was a garbage disposal repair. It was pretty easy to contact Home Shield. The guys that they sent out did a good job. They fixed the garbage disposal. Everything's working fine now. It was what was expected of Home Shield and the contractor came and did what I expected them to do.

City First Electric came out for an issue with some of the outlets and the switches in a part of my house. Submitting the claim was really easy. The website was user-friendly and straightforward. I got on there and I was able to accomplish what I was trying to. American Home Shield got me in contact with the contractor and the contractor reached out. We scheduled an appointment then they came out on the appointment. They were able to find the issue and made the repair. It went pretty seamlessly for me. The technician that came out was very professional and we're very satisfied. American Home Shield was very efficient for me. I saved some out-of-pocket expenses because I have them. I paid my deductible and they had the technician come out to make the repair so it went well for me.

There was a company that used to come to my home to check out the heating system and they told me at that time that they work with American Home Shield, so I got the warranty. Their website is always good. With my previous request, as soon as I submitted it online, I got a call from Gaithersburg Plumbing that they have gotten the order and somebody was gonna be coming. They came and explained the issue with the connection between the washer and the pipe connected with the washer and it was good interaction. However, they told me they were not able to fix it because it wasn't one that is covered, so I’m not satisfied with that.

I had a leak in the guest bathroom in my house. The guy from Cascade Plumbing that came out was terrific. He was so nice. He listened to me and he didn't dismiss anything that I was telling him. So it was a terrific experience. I have about four policies with American Home Shield. Submitting a claim to them is kind of brainless. Once I call them, I get a response from the contractor in less than a day. Then we schedule from there depending on my schedule and they come out. The most important thing that people should understand is that there's still a fee involved during the visit and they need to pay that upfront. Also, they need to make sure that what they want covered is on the policy. Overall, I like American Home Shield a lot. I use them and I just keep renewing with them.

The contractor did fix the problem for my AC unit that was not working properly. There was a sound when we turned the AC on. We went downstairs and couldn't find what was going on with it but there was definitely some weird sound. I made a claim and this guy came to my house and told me that one of the assembly attached to the AC unit inside my house was somewhat loose. He made it tighter and also adjusted the assembly. Now, it does not make the sound anymore. With American Home Shield, I like that I have someone to call instead of searching for reliable handyman all the time.

I submitted a claim with Home Shield on my phone, online, for a pipe leak. And then, when the tech came, he went straight to the problem and fixed it the same day. I like Home Shield. I'm glad I still have them.

American Home Shield is pretty good. But people should read the coverage, especially the fine print, because there would be some things that we'd think would be covered sometimes but they were not. People should know what they were paying for. The claim submission was great. I had to add something in it. Although I wasn't able to change it online like I thought I would be able to, I was able to call the customer service and they added it to it. Then, Dustin from J & K Plumbing came out and took care of it. I need to call him again 'cause now, the line on my other AC unit needs to be blown out too. If American Home Shield could make an app that was easy to use, that would be really cool.

Our first claim with Home Shield was for an electrical problem and the submission was pretty straightforward. Also, the guy from One Way Electrical who came out got here in a timely manner and was super nice.

I had just moved into the house a few days before I made a claim to AHS. The owner of the home didn't fix the breaker. So that was why I had to have someone come out and replace it. The contractor was efficient. He took care of that and also made sure that the breaker that wasn't working, actually worked at that point. It was the washer and the dryer that wouldn't allow me to be able to use it since it was broken. So he plugged everything up to make sure it was working before he left. He was quick about it when he came in. Submitting the claim with AHS was a smooth process. American Home Shield was pretty on top of it.

The technician came to fix the microwave 'cause it wasn't working. He fixed a part and I thought, "Hey, it's gonna work." However, when I tried to make my baked potato, I put the microwave on reheat and it gave me an F4. The technician didn't realize the F4 'cause when he put the microwave off, it was working and we didn't push the reheater. When the technician came back, he said he couldn't fix it 'cause it was an F4. He was gonna talk to his manager and then he said the manager was gonna call me. The manager never called, so I called back and asked what was going on. They were waiting for American Home Shield to give them authority to order a part.

There was something going on with our lights as they were flickering. Our power kept going out in very limited sections of the house, like one room or two different rooms. I was afraid that there was a short in the house. I called American Home Shield and Pajak Electrical Services was assigned to us. Pajak came very highly recommended. And even before I realized I could call American Home Shield for that, it was one of those deals where I started inquiring locally about electricians. I was gonna call Pajak but I realized that my American Home Shield covered that.

I had a dryer that needed to be repaired. American Home Shield set up the guy to come out, and he came and fix it. It was fine. In this instance, they did a fine job.

There was a leak on our old water heater caused by the rust. Our water heater needed to be replaced. I filed a claim online and Peak Home Performance came out. The contractors were very good. We've had bad experiences with American Home Shield in the past, but we have more good experiences. That's why we're still with them. Everything isn't always perfect.

Our air conditioning was not working. The claim was handled very well. The contractors that came were very responsive. They showed up the next day and tried to fix it. They realized they needed a piece, so they did a workaround. Then they came back a day later, but they stayed in communication the whole time. We've had American Home Shield for quite some time. This is the second home we've had it on and I've got nothing but good service from them and from their providers throughout the years. I live in a small enough area that we tend to get the same contractors a lot, which is good. It's been a good experience with American Home Shield. We've been satisfied every single time we've had a claim. I would recommend them to any of my friends and have actually.

My garage door opener sensor was reacting too much. I called in a claim to American Home Shield and the contractor they sent was excellent. He saw what the problem was in less than 50 minutes. He also did more service such as spraying, oiling and applying WD40. A sensor had to be pushed a little bit as it had gotten bumped out of line. He then showed me the areas to look out for and be careful of.

I recently had a claim for my HVAC system. I filed it online and the scheduling was done promptly after the claim was submitted. The contractor arrived promptly, had his PPE on, entered the home very professionally, immediately performed the work required, debriefed me after the work, and followed up with the appropriate documentation supporting the work.

I purchased a home in August and American Home Shield was transferred over to me. So far, everything has been fine and I plan on keeping AHS. It's simple to do the claim and I haven't had any issues with anything. The AC stopped getting cold all of a sudden and I did a request. The contractor handled it as good as they could based on the situation with COVID and parts not being available. The AC is up and running again.

I love American Home Shield. I used to be a realtor and I always recommend my customers to get them. Even if it is a new house, you just never know. When our air conditioning stopped working, PlumbRUs got totally inside there and made it work. They were nice guys. In fact, I had them do some more work afterwards. I was happy enough with them. I did the claim in the automated thing. I tried to connect to a customer service rep at first but I got hung up on. The disappointment for me was I couldn't find out when they would come. It was a Sunday when my air conditioning went out and I couldn't get an answer. That's why I wanted to talk to somebody in person ‘cause I was hoping to get an answer that way. But that didn't work out very well.

It's easier to submit a claim online. On the telephone, it's a long period waiting for a customer service rep. We had a claim about the igniter on the oven that wasn't working. AAA Appliance and Heating came out. The technician was professional, pleasant, and courteous. He fixed the existing unit. The repair was two parts. The second part was a knob and I thought they were going to mail i, but the technician came out and gave me the knob to door. I was impressed with that.

We had a claim to American Home Shield for an oven range. It's unrepairable and they're replacing it. The claims process was good. I did it online. The contractor came here to do the inspection. They were very professional. Everything has been great. American Home Shield has great customer service, too.

We've used American Home Shield twice for two different issues and we have not had any issues with them. They're reasonably priced and the web portal is easy to access. We did a claim when the front panel stopped working on our dishwasher. A serviceperson came out about a couple days later, diagnosed the issue and ordered the part. About a week after, the part came in. He came back and replaced it. He was professional.

My husband went to open the garage door, it opened fine. But when he went to shut it, it would not shut at all. We detached the door, reattached it, nothing would work. So we went ahead and put the claim in with AHS. The vendors came out. They discovered that some of the wires were disconnected on the side. It was fantastic. They were super helpful.

Nice Guy Appliance Repair showed up when they were supposed to and they didn’t give me a stupid six-hour window. They're a good subcontractor to have. The technician came on time and did what he needed to do. He was very professional and he gave us some good instructions on what the follow-up was. If we had any problems, he left his contact information. I couldn't have been more pleased. There were two visits when the dishwasher broke and we had the first initial consultation, and then the motor had to be replaced. That was all done within a matter of a week and a half, so I'm very pleased.

I had an angle stop that needed to be replaced. The contractor was a very nice guy and I had no problem with the work. He had to order parts and I was without water in the kitchen for two weeks. I’m just upset that I couldn’t get American Home Shield on the phone. It was at 11 or 12 o'clock on a Saturday night. It wasn’t during peak hours and I still couldn’t get anybody on the phone. I stayed on the phone for two hours and no one had ever picked up. So, I had to go to the online service which I didn’t appreciate at all. Also, I probably will be giving them a call any day now because they keep going up. I might not be able to afford them anymore so I might be canceling my contract altogether. It's not because of the service, it's ‘cause of the financial situation.

We thought that our sump pump wasn't working and the tech walked me through how it works. It wasn’t turning on and he explained that it wasn’t broken. He told us how we could fix it ourselves to make sure next time that it's working. He also explained the equipment to me. We had other claims with American Home Shield. We've had a couple other people come out once for our dishwasher and once for our heating. With the dishwasher, the dishwasher guy said that was a plumbing issue and the plumber said it was a dishwasher issue. So, that thing never got resolved. There's water that sits in the bottom of the machine. When the plumbing guy came, it fixed it but then it comes back. But it’s fine. We've been happy with the service with AHS.

We couldn't get to start the dishwasher and when we submitted a claim with AHS, it was pretty easy. A tech came out and it turned out that one of the wires got unplugged. He figured that out really quickly then he plugged it back in. After that, he came out again because a part was missing at the bottom and he put it on there. I would highly recommend this warranty service. I didn't know anything about any of this when we first started but they’re very helpful.

We did a claim for a stopped-up drain and then I had something out in the email that said I would be contacted by SDL within 24 hours and that they would set up an appointment. The tech came in and the sink was repaired. I could use our sink.

When we were buying a house, we were told to pick something because we told the sellers that we wanted a home warranty before we closed on the house. We did our research and AHS came number one. They were high-standard and since other people spoke highly of them, we signed up. So far, I'm loving the services of AHS and we appreciate them because when we moved in, everything in the house started not working. Recently, we had a claim for the microwave and everything went well. The part took a long time but once the tech came, he did everything okay.

Our sink upstairs keeps clogging up. The contractor came out here to see what the problem was and he did a very good job but it needed more work than what he could do. American Home Shield called back and they asked if I wanted to go ahead and proceed. I declined because they would have to rip up the wall. I also had a claim for a drippy faucet in the kitchen and that one was completely done. My experience with AHS has been very professional so far.

The moment I turned on the hot water in the bathtub, it caused it to be like a waterfall in the basement. It was a leaky faucet and when I would fill the tub up to take a bath, it would flood out the bottom of the tub. I talked to AHS and their reps were friendly, knowledgeable, and courteous. I was so grateful to even have a home warranty that was going to be taking care of my issue and I can't even describe how excited that made me when they said that they'd send someone out. Then I got a text and an email about my claim. It's a very simple app to use on my phone, so the process was easy.

American Home Shield sent out a plumber. The guy was very nice. I really liked him. He walked me through, we laughed and I even helped him get the water out the sink because my kitchen sink was stopped. He told me that he was gonna drill down so many feet because his snake only went so far. But he said it's still running slow. He checked all of whatever there is to check.

We had a spring on the dishwasher that was broken and Appliance Express came out. They got here when they said they were gonna be here and did what they said they were gonna do. The experience was very good. Submitting a claim to American Home Shield is a little bit difficult at times. I'm from the old school so I like to call and talk to someone. If you go on their website and report the claim, it does work faster but you don't get to talk to anybody. I've been with AHS for several years now and I've had quite a few claims. Most of the time, it's been good. I wish though it was easier to talk to a representative when you call in. You have to go through an automated process and all that stuff, and that part’s not good.

Our air conditioner would not shut off. The guy from Mister Freeze came out, diagnosed the problem, fix it and was gone in about 20 minutes. He was very polite and courteous, and seemed to be really knowledgeable of the problem. The only thing that was a little problem was that he didn't speak English really well. We had a little bit of trouble understanding him, but that wasn't his fault. I did the claim to American Home Shield online. The website was fine.

I went online and told American Home Shield that my dryer was broke. Somebody contacted me that same day. The tech who came was really good. He ordered the parts right away and they were within a reasonable time. Since the repair, the dryer has been fine. It's always been a good experience with American Home Shield.

I have two homes with American Home Shield and I've had good experiences so far. They are fair. I didn't have any problems submitting my recent claim for my kitchen sink. The guy who came was very respectful. He installed a brand new faucet. When my husband saw the faucet though, he said that it wasn't supposed to hang the way it was hanging. It was supposed to retract back. I will call AHS to see if they can send the tech back out but still, the tech did a great job.

I had an issue with my air conditioner. I called up American Home Shield and they took care of everything for me, including the scheduling. Things have been working well since then. I'm quite happy with AHS.

The faucet leaked in the bathroom at the hallway and caused water to come down into our kitchen. I called American Home Shield to file the claim. It was a little frustrating because after I told the representative what happened, immediately, she said that it was not their issue. American Home Shield isn't responsible for when the plumbers had secondary damages.

American Home Shield has been very supportive every time I called them. But making a claim with them is a little different now with the pandemic. You get all the electronics and you don't speak to a person. I made a claim because I had a problem with my garage door opener. I worked through the claim process and it was fairly easy to get to where I needed to get to. A contractor came out and did a very great job servicing it. He was very courteous and very knowledgeable of what he had to do. The garage door has been working well since then. On the whole, I had a pretty good experience with calling in and getting my service completed.

The AC quit working and American Home Shield got somebody out here the very same day. The guy from Excellence Air was out a couple of hours after I called and it was all good. I was very happy with who I talked to at American Home Shield and how fast they got back to me. We have an inground pool and Jacuzzi and AHS doesn't cover that. But everything else is covered.

Hopwood Electric came out for an electrical issue. The service guy was very personable and he went over everything and tried to tell me everything. I was in the process trying to find my contract, which I couldn't find, but he was explaining to me everything that he was doing. He had a face mask on, too. He was pretty quick and very knowledgeable.

The thermostat on the wall needed batteries. I'm smart enough to know to change the filter and make sure the filter is in place, but the batteries slipped my mind. So the contractor came out and the batteries was all it was. The guy diagnosed it well. I have great experiences with American Home Shield. I'm not a real techie person. I'm not always at my computer where I can go online and place my order, which is very easy to do. Sometimes I'm on the road and I know something's wrong at the house, and I'm trying to call and they're kinda hard to reach sometimes during business hours. But they're open 24/7. Their 800 numbers are sometimes kinda tough. But they make it really easy online and if you call after 5 o'clock, generally you have zero problems getting through to them. I have the best luck with American Home Shield and so do my customers.

I've always liked American Home Shield's service. This is my second home that I've kept the service on. I'm three years into it after having my home. Submitting a claim is okay. It's easy if I can get online and submit the claim. Half the time, that's not an option, so I call it in. But I've never had a problem with submitting a claim.

In the five years I've had the home warranty, they've been super beneficial although they are a hit or miss. Sometimes it take a long time for my issues to be fixed. But I like the fact that, at least, they listened to my claim and they were able to be responsive in terms of getting me assigned to a contractor and following through with the contractor to ensure that my job was done. Also, they were able to get some items replaced in my home such as my hot water heater, which is a major cost. They were also able to get some folks that were efficient to fix my HVAC.

I've dealt with other warranty companies and Home Shield is one of the good ones. I had a horrible experience with a warranty I had. They kept going back and denying a claim. I went to Home Shield specifically because in their claim, they said normal wear and tear, even if there's rust or something like that. Also, being able to submit claims is easily done online and I get an answer right away. With other companies, I never even know if it went through but with Home Shield, it's very clear that it went through. I get some sort of communication and they assign someone pretty quickly. I like that. I had a plumbing issue recently. My sink was stopped up and Neely Brothers Construction and Plumbing came out. The only thing was it took a few days for them to get here but once they got here, they resolved it right away.

For the dryer fixing, the technicians came from Sears. It was the partner in that area. The first time when they came, they replaced immediately. But the second person didn't have the part, so he needed to go to the shop again and come back in the evening. It took a longer time, but that's fine. They didn't have the part easily. There were two issues. The first one, they fixed. Then again, after two weeks, the issue came back. Then the second time, it was fixed. The thermostat, which was causing the issue, was what they replaced. Now it is fine. Home Shield is good.

American Home Shield is something good but nowadays, without a refrigerator, it’s hard to live a good life. My refrigerator stopped working and American Home Shield sent me a technician who showed me the compressor problem. One week later, I had another technician from another company. He checked everything and said the same thing. The second technician said the compressor is not working so he has to order. It was last Monday but I haven't heard anything from him. We're without a refrigerator for almost three weeks now. We've thrown away many things from the freezer. I don't understand why two contractors should have to come here and they said it's the same problem. It's a long time for me.

The fridge door went out of balance and needed to be adjusted and fixed. Sears came out within four days and they fixed the issue. They were very good and everything's working. I've had American Home Shield for more than 15 years and I like them very much. The claims process online is very easy but it doesn't take all the information. You just submit the request and then a rep has to call you back with everything else and schedule it. It would have been really good if it can be done end-to-end and the necessary information provided so you don't have to get separate calls. Other than that, I like the service. But I'm switching this year to another provider because they increased prices substantially over the last three years. I'm going with Choice because they have better prices.

Our refrigerator temperature was not regulated correctly. Submitting that claim was very easy. The technician that Home Shield sent out called before coming and I told him what was going on. He was very knowledgeable. He said that he knew exactly what part we needed and he got the part, showed up and fixed it. He was in and out in 20 minutes. The refrigerator has been much better.

I called American Home Shield on Saturday and the plumbing company was out by Monday so that was super quick. I didn't have to wait very long in a queue on Saturday. The claim went as smooth as glass and I didn't have any problem. But I am having a lot of trouble getting through with American Home Shield regarding one of my client's properties.

The AC motor was heating and I called American Home Shield. Somebody texted me a time that the contractor was gonna come out. The technician fixed it and now, it’s working fine. I also did a claim with the electrical. All the outlets were falling out of the wall when we moved in. So, the guy put them all back in for us. The fuse box cover wasn’t on so he put the fuse box cover on for us too. There was a breaker as well that was messed up and he fixed that. Thank God I have a home warranty.

We were very satisfied with American Home Shield. We normally call in our claims to them and recently, they sent out Grady's Air Conditioning and Heating Services. The technician was very professional and very personable. It was like he was trying to make sure everybody felt comfortable and he had his mask on as well the whole time. He explained everything that he was going to do or have to do and the areas that he would have to go in. He was very helpful and we liked the service. Since then, the AC has been running great.

I have used the service where I had to get my air conditioning fan and washing machine fixed, and in both time, I had no problems. Submitting claims with Home Shield online makes everything very quick and easy. Air Pro was professional and helpful. They did my claim very quickly. Everything was good.

With our claim on our other home in Corpus, it was a nightmare. I had to make so many phone calls to American Home Shield and I had to jump over different representatives to finally get to the top. It was just bad. We were without an AC for two months and it was hot. Nobody wanted to help and nobody wanted to do anything. It was more of those written responses that they're trained to learn from rather than address the situation. And every time they would give a person to try to talk to, there was just no communication. It was awful. It wasn't until corporate got involved that we started seeing some things.

It's fairly easy to submit a claim. I do them online but I also support with calling in to make sure that the information is neat. The one claim that we have submitted was for our water heater. The pilot light went out and they got it lit. Not a few weeks later, it started leaking so we had to call them back out and then it had to have some retrofitting. I had concerns about whether or not I needed to pay the deductible twice so I had to deal with the claim verbally as well as online. We were out of more than what we thought would have been but from what I heard from other people that was the case with all of the home warranties.

We're brand new with American Home Shield. It was the least expensive, and the first thing we've ever done with them is to have our pool issue looked at. I did the service request on the internet, and then Pure Pool Service came out. My son-in-law handled that situation, and as far as I know, it went fine.

Our AC wasn't cooling. The fan on our outside unit wasn't going on. I let American Home Shield know about the issue through my mobile app. Then I was told the first time that it was supposed to be within 24 hours. I waited for 24 hours but nobody called me. I called back again and they gave me the name of the contractor. I called the contractor and they said that we were out of their area and he wouldn't be able to make it since it was too far. So I called AHS back and told them about the previous time when we were low on Freon and we had was Mavec. So then they called the tech and he came right out. He did a very good job and was very efficient. Also, both times that he has been out here has been within two or three hours. Everything has been working very well since. It was 85 degrees and then the next day, it was 90. So this repair was wonderful. Overall, I like American Home Shield because I've never had to really wait for anything.

I’m a real estate agent and I bought this AHS because I usually buy it for my clients, but I don't really know what it is so I've been using it as an experience and see what it's all about. First of all, it takes me two to three hours on the phone to reach one of their people to schedule and that’s been all the way straight through up until this week. I had a two hour 40-minute wait and I have to work. Then the vendors that they're picking are subpar. They're horrible. It’s taken me two and three vendors to get a decent one.

We sent a claim to AHS and they sent out Exit Garage Doors. However, the techs couldn't get into my garage and they couldn't do anything. When we got into our garage, we discovered that the problem had nothing to do with the door. We had a huge power failure. A week and a half later, we noticed that power was out in our garage. We called out American Home Shield for an electrician and they sent City First Electric. The tech from there did a marvelous job. It took him a while but he found the circuit breaker that had been tripped. Once we flipped that, we've had power since. I like that AHS generally works. I've never had them come out and not be able to fix a problem unless it isn't within their specialty. This warranty is worth it.

I'd been moved in for about a year but I wanted to get the locks rekeyed. Ed's Lock & Key came out and they were really good. The guy was very friendly and very professional. Someone also came out and looked at my air conditioning which is a smaller wall unit type of thing. I hadn't used it much since I moved in and when I did, I realized that the air didn't get cooler. That's still in progress but it's moving forward well. There's some part in the outdoor unit that was broken. They're replacing that part and also filling it up with more freon. Right now, they're waiting for the part to come in. So far, my experience has been really great. I really appreciated the services that I've gotten from American Home Shield.

Another tech came to do my appliances as we also called on AHS for a refrigerator issue. This was the fourth time we asked for our refrigerator to be fixed. The tech said that prior to this instance, they didn't take the back panel of my unit off. He did that and cleaned it all up.

When guests had come over to my house and they leaned back on the tank when they used the toilet, the seal on the bolts that secure the tank to the back of the toilet was broken and it was leaking from around there. So, the techs came out and replaced all the works inside the toilet, including the rubber washers around the bolts. They got it to stop leaking, but they're expected to come back tomorrow because when they replaced the things in the toilet, it's been running continuously every few minutes to refill the tank because it's leaking through the tank into the bowl. It's like the flapper doesn't seal well when it flushes and they're going to have to fix that.

American Home Shield is good. They work fast, and they make sure they get the right people over to do the job, and I like that. It was a quick experience too. It didn’t take a week for them to send somebody over, like the last person I had, so it went well. It was for my garbage disposal and the claims submission process was wonderful.

My refrigerator in Armona needed to be serviced. I filed a claim with AHS and had a really good experience. It was easy and they did everything very quickly. The tech who came out was very knowledgeable and he figured out what was really wrong with my refrigerator really quickly. Then he ordered the parts and it was very fast. Since the service, the refrigerator has been doing really good and I don't have problems so far. All in all, I like American Home Shield. They're doing pretty good with everything and I am happy with the customer service as well as the service they rendered with my contract.

We got the policy from American Home Shield in May and everything went well. When I contacted them, they got right on it. Because of the pandemic, it’s sometimes hard to get the parts but it wasn’t a big problem. The technician was very good and I would recommend him. I’ve had a home warranty before on another home and the same thing was covered but AHS is a little steep in the monthly price compared to what I’m used to paying. But you got to get what you got to get.

Lex’s Plumbing did a really good job. We had a pipe under the house break, and the service person went down and fixed it. He was in and out and got us back up and going. He was on time too. We've had American Home Shield for about eight years now with all the different properties we've had. We got it with the purchase and then we've always re-upped.

American Home Shield has to be careful with who they have a contract with. I've dealt with them before and I'm disappointed that they've had contracts with the wrong companies. This has been happening for the last three years too. My brand new refrigerator would just shut off when it was plugged in, so the outlet kept popping. It wasn't working and the previous company that was sent replaced my grid. It was a 15 and they changed it to a 20, but the grid was a used one. Right when the technician would leave, the same issue happened, but he wouldn't wait and test it. He just left. He fixed it, said it was done, and left. That never happened before.

I'm glad I have American Home Shield. It's great and I'm pleased. You could do claims either online or by phone. I did it online the last time, and it made it easy. They immediately gave me a number to the person who could help me. I called and made an appointment with them to come out. The part sometimes take a while. You can't expect them all to keep parts on their truck, the exact part you're gonna need. During COVID, my last thing was the microwave and it took about a week and a half and I thought that was quick. I was happy with that.

The apartment was leaking water on two floors below. So it was that emergency, but the guy who came out that Friday was still not trying to attack it. The neighbors were scared and they were checking into a hotel. So our experience was a little bit rough. Then, as we called them today, it would still gonna be till Tuesday before they could come in.

I had Qualified Service Systems come out to check out my HVAC system. It was running a lot, and I wanted to make sure to get it checked up because it's been over a year since we've maintained it. I also wanted to find out if there's any real problem with it as to why it kept running. I went online to the American Home Shield website and requested a maintenance, I paid my deductible of $100, and then they set up an appointment. I got a call from the company that was coming out to service it. It was very easy. The contractor was very efficient, really good, and took care of whatever I needed. He didn't create a mess and he was very helpful. I really appreciated what he did.

We had a small leak in our ceiling so American Home Shield sent a plumber out. He cut a hole into the ceiling and diagnosed the problem which was something very stupid that the prior owners neglected. He went up and fixed it but that left a hole in the ceiling. The plumber told me that American Home Shield would cover a 1x1 hole in the ceiling such as the one that he cut in the ceiling so they would send out a second contractor to fix it. That was great because I had no idea they cover that. I thought I was gonna have to go out of pocket to fix the ceiling.

Our ice machine wasn't working and it turned out it was shot. I submitted the claim to American Home Shield and I just had to log in and select what type of system needed servicing. Once it came under appliances and it said refrigerator, it asked which part of the refrigerator. I put it in there and clicked submit. It was simple.

When I was with American Home Shield last year, the air conditioner went out and then the man came and took all of it out. He then said that they'll fix it, but it needed 11 pounds of Freon at $90 a pound. I was disgusted and I was pissed ‘cause I felt like the contractor drained it out. My thing is, at least, it was getting cold. He drained all the stuff out so then I'm stuck with having to buy another air condition ‘cause American Home Shield wasn't gonna buy me one. They told me, “It could be fixed but you have to buy the Freon.” There are a lot of things in the contract that I don't particularly care for, and that's one of them.

We called American Home Shield for the sump pump and requested the fix from a local plumbing company. They reached us within 36 hours and then they came to my house and fixed it. We also added a plumbing pipe that was leaking. The customer representative in American Home Shield added it and fixed everything to properly at this moment. They did a pretty good job. I've been satisfied. The plumbing company contacted us and we also called them to make sure what day or time that they were gonna come to my house. They were more proactive in making arrangement compared to the other company that we had when we first request the other plumbing job. With the other company, they reached out to us one or two days later. But this time, they made it earlier time than the last time service. So things are getting better.

We’ve kinda had American Home Shield forever. Some of their vendors are fantastic, but others, not so much. A Wisdom Electric and Island Heating and Air are great. I had a plumber years ago that I kicked out of my house. He was so bad and it resulted in us having to replace hardwood floors in our kitchen because he overflowed my sink. I also have a problem with the fact that when you have to replace something, they don't replace it of equal quality. They will only give you builder standard which maybe works for some houses but it doesn't work in mine.

We had a broken spring in our garage door. I was told that, evidently, the title company didn't pay the right amount of money. So first, I had to pay an additional $10. Then I found out that the warranty that they bought didn't include my spring, so I had to pay an additional $50. Then I had to pay another $100 to get my spring fixed. Then when I did call Ward’s Garage Door, I did get them out the next day, but originally I was told it would be Monday, which was not satisfactory when I can't get out of my garage.

Submitting my claim for a washing machine went okay, but there could have been a lot more improvement. I have been with Home Shield for many years but I would have to think again about going back to them. But the technician that came out would make me wanna use Home Shield forever. He was excellent.

I had an AC issue and submitting a claim to American Home Shield went smoothly. The tech was very professional and friendly. He got the job done in a timely manner. My AC has been working great since then.

Majestic Custom Heating recently came out for a preseason check. I submitted this claim online and they scheduled it on the same day for the next day, which didn't work for me. So, we rescheduled for the day after that. When the techs came out, they knew what to do and they were very quick and thorough. It was a great experience. Initially, I was kind of expecting a slow response from AHS and I figured I might hear back in a couple days, but it was just instant. The process was really fast, streamlined, and a lot more efficient than I thought it would be.