American Home Shield Reviews

American Home Shield's claims submission process has always been great. I've had the company since I’ve owned the house, and they've always been honest and fair with me. I did a claim when my air conditioner went out. It was not blowing out cold air. The technician was great. He was nice, polite and he had a mask on. He diagnosed the problem, he fixed the problem, told me what the problem was, and then he left. Also, I'm just fresh out of the hospital, and he was so understanding. I couldn't ask for any better and I wouldn’t ask for any better. Somehow, a wire got shorted on the AC. He replaced the wire and fixed whatever was that would make it short, and it's been working right ever since. I use it every night.

When I found the leak it was in the middle of night, so I just called the 800 number and it said to press a number. And then, it processed it and I got a confirmation. I got an email, and from there it was assigned. Because they said, “What's your problem?” And you say, “It’s a leak,” it picks up on your voice and it knows what it says. And then it gets assigned to a contractor, then a contractor will give you a call. That's where the issue comes in because they technically have 24 business hours to get back to you.

The rep was very helpful and the contractor was very nice and very professional. I thought that we had a leak because of the air conditioner. The guy came and found out that the leak was not really the air conditioner. It was the insulation of the air conditioner. He found some tubing was disconnected. He fixed it and checked out everything in the air conditioner. He also left a very helpful and very well-informed report. The contractors are fantastic people. They’ve come right away. One of the people is sitting here right now doing some stuff. It's been a very professional and very nice experience with American Home Shield.

The vacuum had lost suction and I had changed bags and changed filters, and I still couldn't get any suction back. I did the claim online with American Home Shield and it took four days tops before someone came out. The technicians from King Vacuum told me the unit was old and everything was worn out, so they needed to replace it. They were very knowledgeable. They took care of everything and it worked out well.

It's pretty easy getting a service call set up. My most recent claim was for the toilet. One of the two bolts that hold the toilet down to the floor disintegrated. So the toilet was wobbly. The tech that came out was a nice young man. He was very professional and he cleaned up after himself really good. It was nice. Everything's working good. Home Shield has done good by me so far and I've upgraded on a couple of things because I wanted a little bit more.

I was with somebody else but I switched over to Home Shield. The response has been pretty good. I had a recent claim for the air conditioner and the process was quick. The contractor came in and checked out what the problem was. After that, he went ahead and took care of the issue. He was finished within about half an hour. The experience, so far, has been good. The policy is getting a little expensive though. I might have to switch up. When I started, it was only $50. It shot up about $25 over the past 15 years.

My central air conditioning unit wasn't cooling. I submitted a claim with AHS then, the techs came out and took care of it. I wish they could've gotten here sooner, but other than that, there wasn't any problem at all. The AC working right now though I don't think this thing has long to live because the compressor sounds really ragged. That was what the guy told me but he said he couldn't condemn it. He said American Home Shield wouldn't let him condemn it until it was totally out. So he got the leak stopped and filled it with Freon and it's cooling fine right now.

We had good service when we called American Home Shield. They did what they promised. The technician didn't have the part that he needed and said he'd be back the next day and he was. The AC was fixed and has been running fine since.

Arnon Rooter came out for a busted pipe. The rep fixed something and then, the sink was leaking so he had to order a part. When the part came, he fixed it. Everybody at American Home Shield have been very professional and nice, and they listened to the problem I had.

I had no hot water. Derheimer came out, cleaned something and scraped some stuff off. However, you just never know who Home Shield will send out as far as your local service people. It would be great to see an option for choosing your own vendor.

The tech resolved the matter with the AC quickly and efficiently. When he was here, he stayed away and wore a mask. Home Shield has been fairly useful but it's a bit costly. The annual cost is fairly high. We almost didn't renew due to the cost. But it's understandable, given what it is. The claims process is fine as long as it's done on desktop PC. The mobile is a little less than stellar as far as the user interface. They should focus more on a mobile interface type of application. It's kind of made for desktop and then it works on mobile.

We had some plumbing issues and Ace Plumbing was given as our contractor. The online claim submission process was very easy. But when I needed to contact somebody directly to add something or to change my claim a little bit, I was on hold for a considerable amount of time. That was kind of annoying. But customer service was friendly enough. And the tech from Ace was awesome. Everything's been good since the repair. I personally had an okay experience but being in real estate and knowing my clients, I have not been as satisfied with American Home Shield as I was in years past. There has been inconsistent customer service.

My stove was very hard to start or you would have to light it. A guy evaluated everything and there were two parts that had to be ordered. One did not work at all and then one was slow in responding. So he ordered a part, came back in a week, and replaced it. He explained everything, told us what was going on, and if we had any questions or problems, to call him. Everything was well. AHS has been a nice program.

I just moved in and the front door, back door, and garage door all had different locks with different keys. I wanted them all keyed the same. I called American Home Shield and they scheduled the service. The rep, as well as the contractor that came out, was good. The contractor was very professional. I originally called them out there because I have locks inside the house in some bedroom doors. But I didn't have the keys so I figured I might as well get them all rekeyed. The guy said he couldn't change them without the key. That didn't make sense because that was the reason why I needed them. We ended up doing just the outside locks and I just replaced the handles inside. I was gonna pay part separately to do the extra locks because it's an extra cost for other locks. Everything's fine. American Home Shield is definitely worth it. The guy had an $85 service call and it was $20 a lock. It would have been $250.

I had a garage door opener failure. Also, I had eight smoke detectors that had the function to monitor the carbon monoxide levels and they were all malfunctioning. The fire department arrived and told me I was having that issue. I called American Home Shield and told them that. They said that they would assign the job to an appropriate company so that that situation could be remedied, which they did. Wire Nutz Electric came out and they were really good. My smoke detectors were making all kinds of strange noises before and telling me that it was an emergency and that there was carbon monoxide. They were all replaced and I now have peace in the home. I'm assuming everything is fine. I had a positive and gratifying experience.

With our most recent claim, AAction Air Conditioning and Heating came out for our AC. They said one of the motors went out so they just replaced it. The AC is already running so it’s good. American Home Shield is convenient and well worth it if you have a home. You never know what can happen.

Authorized Electric came out and the technician got the repair done in 10 minutes. He was in and out. There was a GFI piece that was broken in one of my electrical sockets that ran all of the sockets in my bathroom. So, once he repaired that, all of the other sockets started working fine. I had a claim for my AC before that and my only gripe with American Home Shield is that they don't cover the Freon or the coolant or antifreeze. That has to go into the AC unit so it's quite expensive. If that's what you need, they only cover $10 per pound. Some companies require you to pay the full cost of having the warranty upfront and I like that AHS allows you to do the billing monthly. That is helpful as well as the quick turnaround and the ease of making the service request online. I normally do mine online and it takes less than five minutes.

I was never disappointed with a company in my life but with American Home Shield, I was totally pleased. Everything was perfect. We're returning customers. We had American Home Shield for a long time. Then my daughter talked me into going with Choice Home Warranty because it was a lot cheaper. That was a big mistake. I would never go with anybody for American Home Shield. I had an appliance claim where they sent Sears out. It was a long lead time to get them here, but once the tech got there, he fixed the issue right on the spot. He even had the part with him. He didn't have to order anything. He was a very nice gentleman. Everything's working great now.

Two days after we closed our house, the air conditioner broke. I submitted a claim to American Home Shield. We were early in the move so we didn't have computer access. It was very cumbersome. But when we called American Home Shield, they had a person take care of it for us. They did a good job. They fixed the air conditioner within a couple of days. It took a while to find someone because we moved to Arizona. It was 115 that day. But they got it fixed.

The AC unit wasn't cooling, it wasn't turning on, and it had a bad capacitor. A-US Air Conditioning of Texas came out and replaced the part. The technician was professional. Overall, it's satisfactory. The process was easy and it was well worth having American Home Shield.

I got a really nasty smell from the toilet in the half-bath. The tech from Super Rooter sealed it up and the smell went away. He cleaned up after himself. He was pretty quiet. He did his job and left.

I work for a plumbing contractor and American Home Shield was the easiest one to deal with on the contractor side. I got covered with them and then they called to update me on what was in my package for insurance. I just purchased the home, so it needed to be rekeyed. They offered me the $75 deal to get the service, and I appreciated it. It was good and the process super easy. I got a text me when Dan's Pro-Lock would arrive and when they came, they were was quick, clean, and professional.

I had a plumbing issue and I submitted a claim online. Then, AHS set up a plumber to come out to my house and he was excellent. He fixed it in about five minutes and everything has been working perfectly since the repair. It's super easy to use AHS and I've never had a problem. But sometimes it takes time to get service. So, if you have a serious emergency, like your AC goes out in the middle of summertime, it may take them a day to get a person to your home.

The range hood light on top of the stove went out and the technician who came out was professional. He called before he came and he was on time. He had to order a part and came back a week later. The experience with American Home Shield was easy and quick. We’ve had no problems the last couple of times we’ve used it, so we're very satisfied.

Our water heater went out and the contractor, Lakeshore Plumbing, came out and checked it. They told us what was wrong with it. They tried to get the parts for the water heater and they said they couldn't get those, so they had to order a water heater. The technician seemed very knowledgeable. He informed us of what he was doing and why he had to do it. But it was three weeks from the time we first called American Home Shield till the time we got the water heater installed. In the future, AHS should let the clients know that there might be some out-of-pocket expense because there was a $650 out-of-pocket expense for us for a modification that had to be done. We were aware of that after they came out before they installed the water heater but at that point, we were at their mercy. It was kinda tough to come up with the money but we took care of it.

There was a leak in the upstairs bathroom bathtub from a nozzle, which leaked down into the kitchen. I explained to American Home Shield what happened, they told me that they would contact me with a plumber that would come out and take care of the matter, and they did. The contractor was here 15 minutes to diagnose what the problem was, 15 minutes later he had it fixed, and 10 minutes after that, they were gone. They were very quick, clean and professional.

I submitted a claim with Home Shield for two drains. One was where my washer was, which wasn't draining fast enough so it would make the water come back up. The other was my kitchen sink, which was also draining slow. I did it online and it was pretty easy and quick. Waters Edge Plumbing worked on the drains and they were really good.

The worst company in the USA with the worst customer support. They don't offer many services online, asking to call them and then keeping you for 3-4 HOURS on the phone before their representative answers you. And the worst thing is that the representatives are so unqualified that they make simple mistakes and you have to start again - calling them and waiting for hours to talk to someone.

My HVAC Air Handler was diagnosed by their contractor as needing replaced. American Home Shield covered the repair and ordered part through their vendor. In the meantime, the blower motor control unit is bypassed so my home may still have AC. The part arrived at the contractor September 9, 2020, damaged and was denied due to the extensive damage. The contractor contacted American Home Shield to report the damaged unit was returned and requested another unit to be delivered. The contractor has never been provided with tracking info on the reshipment. Both myself and the contractor were informed the unit was ordered and had an estimated delivery of 9/29/20.

In March, I made a service request at the beginning of the pandemic. It included my cooktop, washer, dryer, and microwave. I was unable to cook for my kids and restaurants were closed. Parts were back ordered. My cooktop is still broken today- October 2020. I asked for them to replace, they refused. I called last week and they stated they closed the work order and I’d have to pay another service fee in order to have my cooktop fixed. I refused and canceled my policy. I do not recommend choosing this company. They did not follow up to make sure things were fixed before closing the work order, leaving me with another fee if I had chosen to have them try to fix it again. They didn’t try to make the situation right, either.

Washing machine stop working....Called AHS and 6 weeks later still no parts! All parts are on backorder....I have called and called (Hours on the phone on HOLD.) Please save your money and time. This experience with AHS will take years off your life!!! TOTAL SCAM!

Seriously reconsider using this company. Previously I have used the service and have had great experience but not this time! Back in August I report an issue with the microwave and to date it has not been fixed. After 4 tech visits to the house and numerous conversations with their customer service department they have not resolved the problem and both techs stated that the unit cannot be repaired and needs to be replaced. On Friday 10/3/2020, with customer service rep Robert told me that the unit will be replaced and I should hear from their replacement department shortly. He added that I could hear from them even on Saturday! Guess what, I have heard nothing.

American Home Shield sent company to fix leaking shower valve, Company came out three times then stated I had damaged the valve. I protested and requested a second opinion. Second company came but never submitted report to AHS. Finally after more than a month I fixed the valve myself and requested cash option for repair. I was granted the cash option and I also requested that the $75 service fee be credited back to my account. I submitted the receipts for the parts as requested. After several calls over months AHS has not followed through on payment or credit for service fee. Dealing with AHS's overseas call center is very frustrating. There is no way to get past call center. I have had good service in the past but this experience has me considering another company that charges 1/2 what AHS charges.

We had another warranty company. It kept being the same problem every year, and it didn't seem like they were handling it correctly. So, we decided to switch to American Home Shield. My husband called them and scheduled an appointment. Family Heating and Cooling was expected out between 2:00 and 6:00, and they came at 5:00. They did a tune-up and the service was good. Everything has been great since then.

After I submitted the claim, the contractor came out three days later. They had to repair my refrigerator and my water tank. They have to come back to fix the water tank. I forgot to tell them about the bottom. I have a piece in the bathtub and in the sink. The tech was very busy in the water tank. He was good. Then we are waiting for the part for the fridge. But overall, my experience with AHS was excellent.

The guy came and he was great. He was wonderful but it took me so long to try and place the order because of all the machinations. It was difficult to place an order and that shouldn't have been. Whenever I put my password in, it seems to forget it and then, I have to do a new one. All the hoops I had to go through were very disconcerting. Their whole system is totally changed in the past few years than how it used to be and it's very uneven as far as quality. I used to be a real estate agent, very active, and I always had very positive experiences with American Home Shield. It was all done in the US but to have it offshore and be calling somebody in the Philippines to have to place an order is deplorable.

The claim submission has been pretty easy to use. Myers Comfort came out and they were very good. The only thing that I've ever had an issue with was just waiting on the telephone line sometimes when they might get fairly busy during the air conditioning season, for example. I have not used the online service for requests. I probably should do that. I have gone on it, but I usually just pick up the phone and do it. Other than that, Home Shield is an excellent service. It has helped us a lot. It's worthwhile to have that available because sometimes you get some good size expenses, especially air conditioning and heating.

The contractor did a wonderful job. They were very polite and efficient. We did have a callback because he did fix a problem but there was an additional little problem to that. He came back on the callback, fixed it and everything's fine. This was the only time I had ever called American Home Shield out and it was fine. The only misunderstanding was whoever answered the phone when I called in she could not understand what I was saying. I had to tell her three times we didn't have a Whirlpool tub. She still put in there and they told me they didn't fix Whirlpool tubs.

I scheduled a rekey online and got a locksmith out that same day. It took about 20 minutes. It was seamless. I've used AHS three times but there were some hiccups one time because I think the contractor fell through. But other than that, things have been easy.

The Sears tech did a great job. He was on time and he was out of here in 45 minutes. He's very helpful. He had to replace some rollers inside the dryer drum and he had everything with him. I only had two issues but each time, somebody got out here within a day or two and it was fixed. When they came, I didn't have to wait for them to come back. The service is prompt and it has always been a good experience.

American Home Shield is great. When I have a problem, I call them and they send somebody out. It's pretty simple. When I had a plumbing issue, the contractors that were sent out were good. They didn't find a problem. So, they sent me on to the next person I needed.

My fan motor went out and Doctor Cool was awesome. The tech had the part on his truck and had the AC fixed. Everything went really smoothly. I'm extremely pleased having my warranty with AHS so far.

American Home Shield's contractor Bestway Mechanical was very good. They fixed the problem immediately with no extra effort. They were also willing to take time to show me a couple of things that I didn't know about the system of my older house. AHS has given me good service. I get repairs without having to spend weeks trying to get somebody who can do the job right.

Budget Rooter was great. The guy was very helpful and did the repair for the plumbing issue in a timely manner. He told me to make sure I register it so if something goes wrong with it, it can be repaired for free. Also, he had gloves and a mask on. This is the first time I've had to use American Home Shield and I'm very satisfied. I called when I submitted the claim and the reps I spoke with helped me out a great deal.

AC Rescue came out for the AC and as of today, it's been working good. The issue had been going on for about two months. It wouldn't cool. It would just either blow hot air or it wouldn't blow at all. It was just constantly reoccurring. This time, the tech just added Freon. Last time, he repaired a fuse that blew randomly. The time before that was a capacitor. It’s different every single time. It's been interesting. I like AC Rescue. They show up, and they usually know exactly what the issue is from the moment they show up. They have an idea, and most of the time, it’s been right. So far, I'm okay with Home Shield. When I bought the house, the previous homeowners got to set up, which I'm really happy about since the AC has been causing me issues.

I called American Home Shield's 800 number for our air conditioning and I was on hold for over an hour. That was probably the worst part of my experience - being on hold that long. But once I got on the phone, it was excellent service. They hooked me up with a repair service and the repair service made an appointment with me. They were here within a couple of days. The guy was excellent. He was nice, very professional, efficient and quick. He explained things thoroughly. Everything went well. I'm happy that I have American Home Shield. I already recommended it and a friend of mine is gonna sign up.

The whole time since I first started calling AHS for our plumbing issue, I've had at least two contractors come out. One, he knew what he was doing. Then one said they don't work on it that particular brand. That we got to call back, about the third time. It took close to a month before somebody did what they're supposed to have been doing. But when he got here, he did a great job. He knew what the problem was and he fixed it right up. It took no time. One company was talking about removing the water heater. But this last one was perfect.

I submitted a claim online for a broken icemaker. The Home Shield website was fine and Sears was my assigned contractor. They were great and their tech was knowledgeable. The issue was resolved and I now have drinkable water. With this claim, it was pretty easy and effective. I got what I paid for so I was pretty happy with that.

The ice wasn't coming out of my ice machine from the outside. The tech that AHS sent out today said that it was fixed but I'm doing it now and no ice is coming out. Other than that, the bottom part of the refrigerator was also freezing up. He replaced some parts and fixed that. Everything's great with AHS, too. When I put in a service claim, they're quick to get somebody here to get it fixed. I also know that the issue with the ice machine is not their fault.

American Home Shield always does a good job. When the pandemic was going on, it was hard to get through sometimes because everybody was calling in. But usually, it's not and there's no problem going through. I had East Electronics install a cooktop for me and they did great.

My very first time calling American Home Shield was a bit frustrating. It was to fix the light on the fridge. There was a bit of a mixup and I tried to get it escalated. There was a language barrier and it seemed like they were just repeating their spiel. That was last year. But ever since then, it has been fine. It is easy if you file a claim online. The repair companies that they use are very professional. Everything has been based on a claim that I've submitted. I got a brand new washer out of it. It took forever to get it but I finally got it. Somebody recommended American Home Shield to me and I would recommend them as well. What I've had to use them for has been successful for us.

My water pump went out and it went good with Patterson Well. They came out on Friday and put some in air in it where I could have some water over the weekend. They came out Monday and replaced it, and got it done. I still haven't got the other one completed though. Our water line busted and I called and called. American Home Shield finally gave me authorization to get somebody else out here to come and do it. The guy came and stopped the water leaking, but that pipe needed to be replaced. He sent the bill to AHS and I didn’t get resettled on that. The pipe is still down there, with the cap off where he kept it off. I emailed AHS and people, and no one has called nor done a follow-up on it. But the other claim with AHS made up for it.

I submitted a claim with AHS for my dishwasher. I would fill the reservoir up and then the dishwasher would go through the whole reservoir in one wash. It was like I filled it up, it did the wash and then I have to fill it up again. When he came out he said there were more things wrong. He ordered all the parts that needed to be done. Then it's COVID, so it took a while. It took a month and a half.

American Home Shield has always done well. The only time I ever had a problem was with a stove. My electric stove went out and it seemed like it took a long time to get it installed. It was a couple of weeks. First, it was, "We'll send you one," then, "We'll give you the cash." I said, "I'll take whatever the buyout is and I'll go look for one here so I can look at what I wanna get," rather than just having them send me something. Outside of that, I've had really good luck with American Home Shield.

Sometimes weird things happen and they end up costing an arm and a leg. Having American Home Shield, I have somebody that I can trust to replace something. I like having them and I'm happy with the service all around. I had a claim where I had a couple water readings for my pool, and there was no chlorine in the system at all. I was worried about it and I wasn't sure if it was the motherboard system or if it was a salt cell for my pool. A guy came out and he made sure that the motherboard was good, and it was. He then determined the issue was the salt water cell. I had gotten it tested about two times from two different places and they both said it was good. He said that sometimes it tests good even though it might be bad. So he just replaced the cell, and everything works now.

I had a shower leak like a pipe had just malfunctioned. I put a ticket in to American Home Shield at about 8:45 at night. Drew's Pump & Plumbing called me at 8 o'clock the next morning and had the issue resolved and fixed by noon. They were awesome and did a great job. I was shocked. I thought I was gonna have a shower down for four days. They were fast and timely. American Home Shield's dispatch scheduling worked in less than 12 hours and that doesn't happen all the time. I've been with them for about three years now and they've always been responsive and covered what I needed them to cover.

I’m a real estate broker and I recommend American Home Shield to a lot of my clients. We purchased our house that was built in 1909 three years ago. It was totally renovated but things happen. I wanted to get some kind of coverage in case something major went out, so then we wouldn't have to kick out major dollars for it. When I called American Home Shield and requested service, someone with Universal Plumbing Company came out and replaced a faucet that I had already purchased the year before. He hooked it up to two dishwashers. He was fine, quick, and professional. He was in and out in like 45 minutes. I haven't completed the claim yet because I need to get the receipt from Costco for the faucet. But the faucets are great.

Our air conditioning stopped running. We would turn it on and the fan was on but no cold air was coming out. Summer Breeze gave us good service. They fixed it. They explained the issue to my husband. Everything has been working well since then.

Overall, I’m satisfied. I haven’t had an issue with the people American Home Shield has sent out. Everything was fine with the claim for my stove and oven. The guy was great. Last year, I had called about an item and to have it fixed. I wasn't too happy about the way things happened. They said they were gonna look into whether or not they would refund my fee since it wasn't covered but I never heard anything back from them. I just paid it and kept going. I wasn’t thrilled about it. But only thing I could do was just give up American Home Shield and move forward. I decided that I'd chalk it up as experience and let it go that time. If it happens again, then I will go to another company.

When I first initiated American Home Shield's service for a dryer and a stove that I was having a problem with, a lady rep asked me what was wrong. So, I put the phone to the dryer for her to listen to it. She said "Oh my God!" as it sounded like something was something was stuck in it. I told her that wasn't the way the dryer was supposed to run. She said that she was gonna set up the appointment for my stove and my dryer at the same time. But then, when their tech came for the stove, he had to order some parts and when I asked him about my dryer, he said he didn't know anything about it.

The contractors usually come in a couple of days. Recently, one of them came for a dryer problem and everything has been fine since.

We had a very good experience with our recent claim with American Home Shield. Our air conditioner stopped working. So, we called American Home Shield. The contractors took a little while to come out to go through all the steps. But then they came and it was the fan. They replaced it and now it's working fine. They were very professional.

We've had some plumbing stuff a while back which was absolutely horrible. The company was completely incompetent. It ended up taking three days. The city water authority came out and cleared the issue because the company couldn't figure out what was going on. But the contractor for the AC was wonderful. For the most part, American Home Shield has been great. The cost is good for the plan that we got and it's definitely been beneficial. I would recommended them. However, I wish there was more stuff that's covered. Be aware that there are some things that are not covered so read the fine print.

It’s my second time using AHS. The reps that I talked to were all very good and professional. I called them for my central air in the house, because the pan that catches the water that drips off was cracked. The water was leaking out on the floor. The repairmen that came out made sure everything was clean and was left as it was before. If they brought anything with them, they took it out. They were very good. I had no complaints on them at all.

I did a claim to American Home Shield on my dryer. Everything has been good. The service tech was great, very knowledgeable and advised me of what I needed to do. I really enjoy being part of American Home Shield and I highly recommend it.

My last call was about my pool and it appears that the guy fixed everything. Everything's good. For the AC, there was a drip going on to our roof on the second floor. It was rusty and nasty. It was dripping a lot and it was eventually gonna cause damage to our roof. The guy went up there and saw the pan was rusty. He cleaned and flushed it out and it's better. He did a better job than the person before. He was very honest. That pan needed to be changed out and I asked if it would be covered. He said that was a question for American Home Shield. He was playing it safe and not giving any information which is probably in the best interest of everybody in case it came back and bit him. He was very professional.

Arizona Value Appliance Repair came and fixed the refrigerator. Everything was okay. Something was wrong with the refrigerator, and it was not cooling. The contractor was excellent. He had the relay in stock and he just changed it. The refrigerator is working now. My overall experience with American Home Shield was good. It was just hard to get ahold of somebody. I had to try two or three times to get ahold of somebody.

I submitted a claim to American Home Shield online and their site said who they were recommending and that the said contractor would be in contact with me. Techs from Discount Contractors came out to service our leaky toilet. They were professional and they did their job. They got my problem fixed.

We were having a leak from the AC unit and it started to overflow the drain pan. We had to turn the unit off and we had to call American Home Shield because the water was leaking through from the top floor to the bottom. We had to shut the unit off. The leak was very concerning. The AC went down on a Friday, which was a weekend. I'm in business and I understand that not everyone works on the weekends. The next Tuesday, a tech came. He was a very good gentleman and was very friendly. I was given a time between 11:00 and 3:00, and he was here at 11:45. That was very good because we waited a couple of days. We're in Florida, so it is very hot at all times.

I would recommend American Home Shield. It’s a great service. The reps were very professional. The contractor was very professional as well.

The refrigerator was not cooling. The oil is leaking underneath it. I opened up a claim and a company came in but they sucked. They said that they couldn't work on it. It was a waste of time. It was very inconvenient. Then American Home Shield referred to Sonic and it took another five days for Sonic to get out here. They came and said that they saw the issue but they were not gonna work on it. They told me I needed to contact this other company instead. I contacted that company and they're gonna come work on it in October. So the issue is still not resolved. The refrigerator hasn't been working for a month. I paid the 75 bucks for it and some other company outside of American Home Shield is gonna fix it. I want to get a reimbursement of $75 insurance claim that I put in there.

Fidelity Appliances Service Team serviced two calls. The half side of a Sub-Zero dual, the two fridges that rest together, stopped cooling. They wanted to put a whole new cooling unit in it. When it came, it was in a great big box. The refrigerator works lovely now, so they must've figured out what it was. The other was an ice maker, and this one's got a story that goes way back.

A-US Air of Texas came out and looked at the air conditioning unit. The motor was burnt out and they changed out some type of motor. It went well. American Home Shield was fast.

I had a water heater issue. I put in the claim with American Home Shield. However, the plumbing company was hard to get ahold of. It took three phone calls and two voicemails to finally get them to reach out to me. But, four days later, we eventually got in contact. They came out within two days and fixed it. The technicians were great once they were there. American Home Shield was great, super responsive right away and I was pleased with that.

I’m very satisfied with American Home Shield. The gentleman was great. He was very knowledgeable. I don't have any issues with him or how he performed the work.

I had an AC claim with American Home Shield and so far, so good. The installation was great. The troubleshooting and diagnostic to come to a conclusion to get a new unit was fair and understandable. Greenway Home Services was professional throughout the whole process. They had masks on. They had boots covering their shoes for the carpet, and they questioned me if I felt unsafe at any particular time. Also, they not only told me the biggest issue was inside with my HVAC which is up in the attic, they actually took pictures of it so that I didn't have to climb up there to see it. I did confirm it was my unit. So, they showed me in very detail. That's what made me made the decision to replace the unit.

I like the security that if something happens, it will be covered that's why I've been with American Home Shield for 5 years now. Recently, the gear come off the garage door opener itself and the contractor did a fine job. They were very professional and well-groomed. It was a very good experience.

The electricity went out on our furnace, and we couldn't find the electrical problem, but we didn't know it was electrical until after the first repairman arrived. He was very nice. However, he said he couldn't fix it ‘cause it was electrical and we'd have to call an electrician. So, American Home Shield arranged that quickly. We were very impressed. The electrician then came out, and it was a switch that he fixed, and then our heat went back on. We were happy and we appreciate the promptness, especially when it's a furnace, and it might get cold.

The AC was vibrating really loudly then it would turn itself off. The contractor arrived within 24 hours and he was pretty early. He came in here, introduced himself then went upstairs. I showed him what was going on. He went up into the attic and looked at what was going on. He pulled the broken piece of the AC unit then showed me what was wrong with it. He said that he'd get in touch with me either later on that day or he'd be back the next day in order to replace it. He had to locate the part. He wasn’t able to locate it that day but he did the the next day. He came in, reinstalled it, and it's been working great.

The unit needed to be inspected and the filter changed. The tech from Super Appliance Man did an excellent job. I love Home Shield. I like their business and their work. They get back to me with response right away. There’s not a delaying thing, like I have to wait. I’ve recommended several people to Home Shield. Get your services there.

We had American Home Shield at our own house and when we bought the house we have now, the policy came along with the purchase. When that ran out, I just continued it. They did what they advertised and they got my claim taken care of in a timely manner. I called them when I noticed that when the air conditioning unit was running, the fan that cools the unit was not running. Their reps did a great service.

There was a problem with the fan and the heating, and my wife put in a work order online to American Home Shield. The contractors were very professional and responsive. When they came out, they fixed what they needed to fix and then, when they could not fix the items that were cracked in the furnaces, they said that they needed to replace the furnace. It’s been out for over a week now. I have an 83-year-old mother who has congestive heart failure and is a diabetic, and the furnace is not working. American Home Shield said that they’ve approved the furnaces. They were supposed to be shipped to the contractor and we're waiting for those to be received by the contractor and then to be installed in our home. We’re very satisfied with AHS.

The AC had turned off. I thought the thermostat might have gone bad. I went and bought a new one, and it was not. Then I realized the pan was filled up with water and triggered the float switch. Family Heating and Air came and got the lines cleaned out. The technician got his work done and was professional. I left him alone and I didn't waste his time. We haven't had any problems since then.

I spoke with a very professional representative when I called American Home Shield for my washing machine. They had somebody out here two days later. I was at work and my wife was home . She said the tech was very polite. He went out and diagnosed the problem. He had a good general idea because he had the same washer at his house, and he said that those are typically like that. He went and got the part, came back and fixed it, and he was gone. Our machine is now working like brand new. American Home Shield is awesome. Keep up the good work.

The pool heater kept turning off. Watertight Pool and Spa eventually discovered that there was not enough volume of gas coming in to keep the unit lit. The tech was awesome. He’s super nice and very understanding. The rest of them, more often than not, were professional. There were a couple where they just came out and said, “I don’t know what to do,” and then left. I was like, “Okay. Well, that’s kind of garbage.” But beyond that, most of them were really good. I have recommended Home Shield to several people.

Discount Contractors came out for a plumbing issue and the experience was fine. Submitting the claim to American Home Shield was a simple process.

We had a problem with the air conditioning and the contractor that American Home Shield sent came fast. The guy couldn’t find the apartment but he called and I went outside and met him, which was perfectly normal because sometimes the numbers are strange. He was very nice, professional and listened to the problems. He fixed the AC in 10 minutes. I signed the paper and since then, we’re okay. I'm happy with the service and with the guy. He knew what he was doing, which is very important because we're in Vegas and without air conditioning, it’s bad.

It was a simple fix but the guy was really nice and he showed me something educational. He was very professional. I really was glad that he came out. When I made the claim, the AC was blowing but it was nothing cool coming out. He fixed it within an hour and everything's working great. I had an issue because it took them five or six days altogether. It was a Friday when my air went out. The next Monday was a holiday so the first person that was supposed to come fix it did reach out to me the next Tuesday. They scheduled me for the next Friday. Friday came and nobody showed up so I had to call and get it rescheduled. It took like a week and a half for somebody to come out. He was the second one that they had assigned for me. When they called him, he was already booked so he came the next day he was available. That's the only time I've used American Home Shield and I do like having the service.

My icemaker in my refrigerator went out, and Sears handled it fine. They had to order a part. American Home Shield has been very helpful.

My air conditioner, which was about a 20-year old unit, went out and it was when we were going through 110-degree days here. The technician came out on the 7th of September, and they troubleshot it and said it needed a new compressor. I would commend them because they were out the same day I called them. They ordered a compressor and I didn't hear anything from anybody for 16 days. I talked to about three different agents, and they were no help at all. One agent said they’d call me back and they never called back. All I wanted to do was find out if the thing was ordered and if it was available because I believed that they no longer made parts for the unit. I wanted to get a due date and then I could start making some plans, but nobody knew anything about it. This was on a Thursday, and we were getting ready for some more hot days. I called the contractor and they said that they didn't order it and that AHS ordered it.

My AC issue has been resolved. Myers Comfort was very good. I was very pleased with the time that they got back to us, and then the time that they came back to do the actual repair. Both gentlemen that came, the first gentleman who made the diagnostics on it, and the gentlemen who actually made the repair were very good and very professional. They were very nice.

Even though it took the people from US Air a long time to fix it, at least it got cleaned out and they fixed it.

The gas cooktop wasn't igniting and I went online and submitted the request to American Home Shield. It met the expectation of when the contractor would be out. The repair helped me out a lot and it’s great. I’m very satisfied with AHS.

I've been nothing but satisfied so far with American Home Shield. They sent GE Appliances for my refrigerator and their tech fixed the issue. I also have a claim for my microwave but I'm still waiting on that to get fixed.

I live in Texas and it's hot here. When we started using the AC at the beginning of the spring, we noticed there was a problem. This is the second year that we've called American Home Shield about the air conditioning unit. So the first year, the contractor came out and they said everything was functioning fine. That was early September in 2019. By end of the year, it starts to get cooler sometimes. Here in Texas it's still hot. But we just went with the fans. Come to 2020, it's hot. So we called them out and A/C Rescue came out. They took a look at it and they said we needed some things. We had three more visits. The AC started working. They replaced the compressor and some other stuff. It started working. But we still having the same problem. We have two AC units. The one downstairs kept triggering the circuit breaker.

Within hours of submitting a claim with AHS and once the vendors were assigned, they contacted me immediately. They came out and took a look at everything. The technician was very professional, tested the dishwasher and knew that there was something wrong with it. He ordered the parts and said it would be a few days for the parts to come in. Then he contacted me when they came in and we scheduled a time. He repaired it and was in and out very quickly. He also wore a mask.

When I tried to call to make the appointment, American Home Shield took me through a whole skedaddle of people. They texted me and told me to call this time for that. Then when I did it, I couldn't reach anybody. That irritated me a lot. It shouldn't have been that way. Then, they couldn't find my account. A little better and more communication of everything will make it a lot easier for the customer when they call and say they wanna schedule something and they give number. It should be right there. They couldn't find it at first. I guess I had the wrong telephone number on it. I had to give them another telephone number then they found it. The guy made the appointment but it took me three days to reach them then I kept getting with the automated line.

American Home Shield sent someone to check out my furnace. I went online and did a claim. I filled out the form, I paid what I needed to pay, and they set up an appointment. The contractor was very nice and professional. He had to go get the part and come back the next day. I'm still trying to assess the furnace after the repair. We were smelling gas, and he said a part had to be changed. I've still been smelling gas, but I'm trying to just wait and see if it continues. He told me to call them back if I still smell gas over a period of time. So, I will call them back if it doesn't go away.

I talked to the water company and they said I had a leak somewhere. But I found the leak before they came and it was my toilet valve. When the tech arrived, he just had to switch out the little valve there down at the bottom because the one that I had wasn't keeping the water from leaking out. So, I had a $280 water bill and that was where it was coming from because it wouldn't stop running. Other than that, the technician was fine. But I have a problem with the call fee that AHS requires because sometimes there's going to be nothing for the techs to do when they get here. Still, that's fine and I'm sure I'm going to need them for something else.

No air was blowing from the AC but digitally, the thermostat was on. I called Home Shield and they sent me an email when to expect the contractors out. The only thing is if somebody's AC is out, make it like a rush order. I talked to somebody and they said if I wanted a rush order, I would have to pay out of pocket for that. But the A-1 Quality Care tech was nice. The unit we have is old and they don't make that machine anymore. They had to order a part and they couldn't get it locally. They said it's gonna take 10 business days and they haven't gotten the problem done yet. Our AC hasn't been blowing for the past week and a half. I've called them a few times and he said I'm first on the list and once the part comes in, they would be out here.

The AC was freezing up and would not shut off. The guy from Excellence Air tested it and within five minutes, he figured out what the problem was. He changed out the parts. And everything's been fine. American Home Shield solves my problems most of the time as it should. I have an open claim on my washer in my laundry room. I opened that ticket on Thursday. Unfortunately, they're not gonna respond out here until tomorrow, which means we're not doing laundry all this time. So we'll see how that goes.

We had a leak in our downstairs bathroom. Normally, when we think of a leak, it's plumbing, that's why we requested a plumber to come out. The gentleman was very nice when he presented. I showed him exactly where the leak was and the water. He touched the ceiling and identified that it was wet so he cut a hole in it in order to look at the piping, and when he looked at the piping, he saw that it was actually leaking from a pipe going to the air conditioner. So at that point, he said, because it's not a water pipe, and it's related to the air conditioning, he has to transfer it over to the air conditioning company. The plumbing guy was very nice.

The claim is still out there, and we are frustrated beyond measure. The tech came out, and he did immediately. He said that we needed two new parts. So, they ordered. They were supposed to come out Tuesday. Home Shield called Tuesday morning and said, “Oh, we're so sorry. We have one part. We're still waiting on the other part, we have to cancel it.” So, we have been without a refrigerator now for over a month. They have no idea when the part will get here. We still can't get anybody out here to get it fixed. We have no idea if the part has even been ordered. The tech said at one point that they didn't make it anymore. So, he would talk to Home Shield because they just needed to get us a new refrigerator. And then, they were all of a sudden saying, “No, we found the part.” But they obviously haven't found the part. And this has been going on back and forth.

There was a problem with the water heater. I submitted a claim with AHS and it was quick and easy. Scheduling an appointment was easy as well. Once I got the appointment, I got a call from the company that I was allotted to, which I also got pretty soon. They gave me a reminder call that the technician was going to be here and when he came out, he realized what the issue was as soon as I told him what was going on. So he quickly went and fixed it. It hardly took 15 minutes for him and so far, I don't see any issues after the repair. Overall, I had a very good experience with AHS.

The guys from AC Rescue were very nice. They came and they let me know right off that the issue I had wasn't covered under warranty. They knew what the problem was, and they went ahead and fixed it. The blade was rusted. They said it would take five minutes to just get it out and clean it and put it back. That resolved the problem. They were very gracious, very nice, very friendly and professional. They walked me through what they were doing. I stood out there with them, but I stood far away. They wore masks the whole time and took precautions. I was very grateful for that. I have not had any problems at all with American Home Shield. This is our second year to have them and submitting a claim has been very easy. I wasn't sure what to expect or what to do, but I went online and logged into the account and they walked me through it. It was very good. I've told people who I use.

We got AHS because we just bought a house. We had them for several years and they were great. We've done two claims with them. One was when we had a rekey and the other for a microwave. Submitting the claims was easy and it was all online. Also, having the contractors and scheduling were super easy. But trying to finalize and getting my microwave repaired is kind of a pain in the butt right now. The contractors were great and they came out when scheduled. But every time I call, it’s a two-hour wait. I had to buy an on-the-counter one just because it's a huge inconvenience. Any warranty company is worth having when you need it but nothing happens fast.

The first time he came out, he fixed it and it worked good for about an hour and a half. Then, I called back and he said I’d have to call American Home Shield back. So, I did and they immediately said there'd be problem. We issued another order to have them look and find out what happened. So, the tech came back and fixed it really well the second time. He had to go get the part and it caused the air conditioner to work fine. As for the furnace that didn't come on, it turned out that the thermostat was bad too and it burned everything up. All in all, everything was handled very well.

When the guy came out and did the plumbing, he noticed that our furnace was leaking. All my stuff in the garage from the furnace was wet. He had to clean out a tube. It blew out the sides of our house. He checked our air conditioning running without it. We needed Freon, so he put it in. He also showed us how to get that tube cleaned out so now we know and we can do it. So far, everything's been functioning fine. Somebody also came out to check my dishwasher and my freezer. He ordered parts for both of them. We're waiting on parts to come in now. Overall, American Home Shield has been good. They got right on it and got people out there for me. Everything was good on their end.

The hot water heater stopped working. So, I originally contacted American Home Shield for a water heater guy. The water heater guy noticed that it was just something with the panel. So, he contacted Quality Electrical Contractors, and then they put the claim in. The electrician was really good. We had to take cold baths, and I have a one-year-old. So, the repair was awesome. I got hot water now. I’m new to American Home Shield, and thank God I had it. They helped a lot. My uncle has American Home Shield, and he referred me to them. The only thing is I don't think he got the $25 referral yet.

The dryer was doing everything it was supposed to do, except heat. It would start, stop, and tumble, but when you reached in, the clothes were still wet. So there was no heat. I was very impressed with the tech that they sent out. He looked at it and needed a part. He got the part in very quickly and came and put it in for us, at what was convenient for our schedule. The dryer is good as new.

It was a good experience with American Home Shield. I went online, put in a call for service for the AC, and had a very quick response from Home Shield. They gave me the name of the company that would be contacting and taking care of my issue. The contractor was very good and the repair went well. He did everything in one day. The only thing I’m concerned about, and it may be norm, is when the compressor or the air conditioner kicks in, it’s like it's a big thump. I’m normally hearing a lot of that. I don’t know if I need to call the company back or if that's normal. Otherwise, it's cooling.

I like the man from Prestige Plumbing. He's done a real good job. We had a valve problem in the bathroom and a stoppage in the house. He fixed both of them. He put some drain stuff in there then snaked it. I love American Home Shield. In fact, we used them so much that we didn't think they'll renew us this year. I tell everybody about them. For $50 a month, you cannot beat it. I just wish they had a better way to get in contact with. I had to wait hours when I talked to somebody. I really liked it when I could call in then they'd call me back. I didn't have to wait. I called and left a phone number then somebody called me back and asked me what was wrong.

It's been great with American Home Shield. When I call in a claim, it's easy and the reps are courteous and friendly. A technician came out for a plumbing issue and he was super nice. They were able to fix it.

Our most recent claim with American Home Shield had to with checking out our furnace. Submitting the claim was very easy. I went out to the web by logging into my account. I said what it was I wanted and they did everything from there. We wanted to know what was going on, if everything was just fine and the contractors were very informative. AHS was very easy to work with.

High Priority was very efficient and everything went very well. The technicians explained what needed to be done and they fixed the plumbing issue. They came back because the exterior hose was loose in the wall. Both of the technicians that were here had masks on and wore coverings on their shoes to protect my home but they stayed six feet away from me. This is the first time I've used American Home Shield and I'm happy with it so far.

The first time that the technician from Premiere came out, he fixed the AC unit. Then as soon as he was leaving, he saw that there was a leak, which was why I was losing my Freon. So, I had to call and make another appointment with American Home Shield because he was done with that visit. He came out with the Freon and I had to pay for it again because it had leaked out again, which I was a little upset about. But that wasn't their fault. American Home Shield didn't charge me for the visit but they should have covered the Freon and they didn’t.

American Home Shield was very responsive. They answered both my tickets over the weekend and their contractor came out the next Tuesday. When their contractor called Watertight Pool & Spa came out the first time, my main pump needed an O-ring. The second time, my booster pump needed a seal. Both times, they fixed my issue and everything was fine. Had I made one call though for both the main pump and my booster pump, Watertight would have been able to come and fix both the issues and I would only have to pay the $125 deductible once. Instead, I paid twice as Watertight told me that the other pump was not on his work order and so he couldn't fix it.

Global Appliances came out to fix my mom's oven. The tech came out on four occasions but her oven was not working right. The door's fixed but when she turns the oven on, it would cut off. There was also a claim for her washer and American Home Shield replaced that. She bought another washer and American Home Shield told her to send a copy of the receipt for the purchase that she made. They would reimburse her up to $494 and some change. The new washer cost her $700 though. That aside, the crew that she had up there was good. The professionalism, especially from Joey's, was great. My mom has had American Home Shield on three homes of hers so she was satisfied with it. She recommended the home warranty to me and to my niece.

We recently had an AC claim. We asked for the services and American Home Shield sent a technician. He was good and he fixed the problem. The only thing is that whenever we call, it takes too long to answer, like an hour or more. That's one thing that we’re not satisfied with. But everything else is perfect. We got good service for everything. Thank you.

I had a leak in my bathtub faucet and I submitted a claim online to American Home Shield. Their techs from F6 Plumbing came out the next day and they were professional. Everything has been well since they came. Every time I call, Home Shield fixes everything. I don’t have to pay for anything but my copay.

We were having a leaky pipe in our bathroom and in our kitchen. Ferguson and Sons came and they did a great job. But Home Shield has a lot of stuff they could do better. They have a lot of policies and their prices have gotten so high. It's kinda hard to justify keeping them. We were paying Home Shield around $63 a month but now we're paying $75 a month for a service call. So we may have been much better served by just putting that $63 a month in a savings account.

Home Shield's whole process sucks. It took me six calls to get a guy who knew what he was doing. I had six technicians come out. 3 Rivers Heating and Air came and fixed my unit. They're the smartest one out all of them. However, I'm still waiting for my refund for my deposit. I've been waiting for well over a month now since I talked to the supervisor. Other than that, my unit is now better than what it was.

Seriously disappointed in lack of cust. svc. I've been a customer of American Home Sheild for years & have never had such a bad experience! We have had repair techs out to "fix" our fridge at least 6 different times thus far & fridge is still broken (process started in June 2020 & it's now Oct. 2020). Each time we call AHS, we wait on the phone 1-2 hrs only to reach a rep who can't speak English well & know zero about our appliance or its requirements.

All this company wants is your money. We put in a service request about our refrigerator on July 28, 2020. They sent someone out. Of course we had to pay an additional fee. They sent out universal 1 repair and their service person stated what was wrong and would order the parts and replace when parts arrive. Today’s date is October 5, 2020 and still no parts, no calls, NOTHING. I have called AHS and they gave me an ear full of crap and said that I should call the company that is Sergio the fridge.

We needed a washing machine repair. We filled out a claim and it was very easy to do. Then we got in touch with Firehawk. The tech called us the same day. Then he came out, did the assessments and ordered all the parts. We only live in the house part-time right now and he was able to accommodate our schedule and get all the parts in before we had to go back to California. So it worked out really well. He did a great job.

My refrigerator was leaking and I liked that I was able to submit the claim online. I didn't necessarily have to talk to a representative. But the first time that the contractor was supposed to come out, they never came or left a voicemail. American Home Shield already took out the money so I had to call them to see what happened. I didn't like that part of it. I wish that communication was there with them not coming out. But then my husband was there at the time Sears came and he said they guy was very professional. My husband appreciated his assistance in getting the issue resolved. We were satisfied.

We've had the guy from Astro Appliance come out twice, and now we’re requesting him to come out a third time because the issue hasn’t been resolved. The issue is that the fridge was not cooling properly, and there's some sort of issue with the defrost cycle where we get a lot of ice accumulation in the refrigerator instead of the freezer. They've come out a couple of times and checked the computer and servicing different components, but we're still seeing the problem.

I'm not really happy with American Home Shield right now. My first claim was for my central air and heating. When the technicians came, they discovered that the problem was that the electricity needed to be changed. When I talked to the technician, he said Home Shield would take care of that and that was last month. It's still ongoing with no response andI've called several different times. I'm very dissatisfied.

Atchley Air was really good. I had called American Home Shield to put in a claim and then literally, the next call I had was from them. Coordinating a time to come was good. Luckily, I had smelt the gas leak. and they pretty much knew what the problem was. I was really happy that it was prompt. But it took a little bit longer to get the part, but they were able to finish it the same day and I was thankful for that.

I had a fire inside the range. Then the heating element on top was also having an issue. We called American Home Shield to submit a claim. The contractor couldn't replace the lamp and also, the replacement parts were not available for the range. American Home Shield had told the contractor that they would replace the range. I didn't have to wait too long for American Home Shield to get back to me after he had submitted his recommendation. I just used my microwave until they determined what they were gonna do. American Home Shield told me that they were gonna reimburse $443 for the new range. So I have picked out a range and the new range is in my home right now. I am completely satisfied with American Home Shield. I've had to call in for other issues before and normally, they get right back with me. It’s with the contractors that we normally have to wait on.

Our dishwasher had a water leak. It took two weeks for Advanced Appliance Service to get out. They had to order parts and that took more time. Then those parts couldn't fix the problem and they had to order more parts. We were without a dishwasher for a while. I wish American Home Shield could expand their service providers instead of just going to Advanced Appliance all the time and sending those guys over. I know that Advanced Appliance enjoys the business, but at the same time, if they don't have the capacity to serve the customer base in a timely manner, then AHS needs to get more contractors on board.

It was a great experience with Home Shield and Hollywood-Crawford. The submission for the claim was seamless. I called Home Shield and then it took a minute to get someone on the line. But once I spoke with someone, they were very thorough over at Home Shield and asked me if I had any other issues that were electrical in nature, and even explained what that would constitute. So, I was able to put in more than one claim on the same electrical ticket so that that saved a bunch. And then, it didn't take long to get someone out to do the repairs. Everything was complete within 72 hours from the time I made the call. The garage door now works when before it does not. I have two accounts with Home Shield and my overall experience with them has been positive.

I did a few claims with American Home Shield. The air conditioner claim was fine. Then I had the plumbing one which was okay, too. The guy fixed the leak. The issue was the one with my ceiling fan. My ceiling fan stopped working. So, the electrician came in and took it down. He put his little testers up there and he said, “Yup, it's dead. They're probably gonna replace it.” He said that he has to put a different box that was up there. He also said, “So, that's a different thing. But I'll do my report, and you'll probably hear from them next week.”

I had an issue with humidity in the home and we were trying to figure out its cause. Several people were coming out and I also had mold because of the issue. I had a service done in early August since I had a free coupon from previous use with Ace Heating & Cooling to do a yearly checkup on my system. But the problem with the humidity was still there. I then had an indoor air quality specialist come because I had mold and that person was the one that noticed that my AC wasn't turning off, so I called Ace Heating back out. It turned out that the fan motor was bad in my AC unit. So it was constantly running and pulling in humidity into the house. They replaced my fan motor but within a couple days, the house was hot again and the AC was just blowing hot air.

The claim was easy but the wait time to get ahold of American Home Shield was hell. I was on the phone waiting on hold for over an hour. The hold time was ridiculous. But after the claim was established, the contractor came out though I had to wait a little bit of time given COVID. The guy did what he was supposed to. He came in and was prepared. He didn't make a mess and didn't scratch anything. It was good. My oven wasn't working at all and it works now.

I was having an issue with the air conditioner unit condenser. When I filed the claim, everybody was really nice. Affordable Heating and Air came out. They were very professional and I appreciated the swiftness of their work. The unit is good now.

American Home Shield gave such excellent services for me in the past because I've been a client for years. I've always loved them and I tell every person I know to go and join them. But the experience has changed. I reported that my two dryers are broken and I need two dryers. The contractor came and repaired one. He was excellent. They let me know that they couldn’t repair the second one. They'd replace it and that's when the nightmare started because nothing is happening.

My piping was flaring out and it was starting to leak. My faucet was stiffening up from dirt and old age. The final service when JED Plumbing and Gas was able to get in was pretty quick. Having American Home Shield takes the worry of getting a tech out to my location. Sometimes, even getting one out here is pretty expensive. AHS picks somebody and they come out. After JED came, my item works and everything looks good.

When I called American Home Shield, it was done rather quickly. The service was great with Realty Rekey too.

On the 25th, it would be a year that we have Home Shield here. Recently, we had a claim about our furnace. The tech came over and said it was just a crusted wire. We ended up having to call them back because we looked at it but it didn't look crusty. He made it work for a bit, and then we had to call them back out because it stopped working again. We had another claim for a drain and he came over and did that too. In both cases, the techs were professional and timely.

American Home Shield did what a home warranty is supposed to do. I called their customer service number when the AC wasn't working and the contractors came like they said. They were good. I haven't had any calls on the AC so it's doing good.

I had a claim to American Home Shield for the thing where you turn your water on in a bathtub. I also had a garbage disposal that was broken and a problem with the sprayer hose in the kitchen sink that sprays the vegetables. I had to wait so long for the parts to come in. But other than that, A Discount Plumbing did an excellent job. The technician was very professional and very knowledgeable about his business. He was also very polite, courteous and he explained to me the situation why they were having a problem getting the part. Once we got the part, he called me right away and came in the next day and hooked it all up. I was very satisfied with the contractor, and I recommend his company for this area. I was well pleased with American Home Shield and I told several of my friends about American Home Shield, and I'm hoping that they decide they will look into doing business with them.

It’s been good with American Home Shield. I've made three claims thus far and I've been pleased with them all. I had some water pooling on the floor randomly so I had a plumber come out. He thought it was probably the refrigerator so we called that guy in. As soon as he got here, he was able to assess the situation and fixed it. He was very thorough. He told me what my problem was with my icemaker. Filing the claim was easy and I was rather shocked. I just went online, typed it in and within 24 hours someone was contacting me.

My husband mostly dealt with the plumber that we got through American Home Shield, but we've had a good experience with them. We started to have some sort of issue with our main drain where a small amount of water was coming up through it. It looked like our food disposal in our InSinkErator was not flowing correctly, so there were like egg shells and stuff coming up out of the drain. The contractors were very professional. It's been really easy to just give American Home Shield a call and get someone scheduled to come out.

One of the burners on my stove was getting hot randomly. The guy from Able Heating and A/C came out and he knew right away that it was one of the switches or the switch for that burner. So, they ordered the part, and came out and fixed it two days later. The only one I had difficulty with in submitting a claim was with the HVAC. I had to do one recently with the drain line for the AC which got clogged. American Home Shield didn't have anything specific for that. Ultimately, I called and scheduled, and it was fine.

My garage didn't wanna open and close all the time. I couldn't figure out what it was, so I had a technician come out and find out what it was. The technician came the next day and wired up a new antenna wire on the motor part and that made the garage door open and close. I was satisfied with his work. He was very friendly and did a good job. We've been happy with AHS and we battled through around 20 years.

American Home Shield has been okay for the most part, except for the light fixture in our range hood that we have right now is pending, where they just dropped the ball and we haven't received anything from there. They sent some people out and said that no parts were available for it, but they never called to finish up wrapping that or closing that particular case. They found some sort of loophole in their guidelines saying that it was part of the wiring. They tried to convince us that it was not covered because that wiring for that light in the range hood was part of that exception. Unless we instigate something, I don't think it's gonna get followed up with. We feel screwed.

My recent experience with American Home Shield was very good. I had three claims. One was for the garage door opener and the tech they sent came right away and fixed it. The other one was for my stovetop and Home Shield did their part and approved the replacement. The claim is in GE's hands not but so far, I haven't received any confirmation when they will replace my unit.

I feel good about the service that AHS provides. I’ve had no major issues. Things went well with the contractor that they sent out. The technician checked everything out and everything was good to go. Putting in the service request though was a little difficult. I got an email reminding to have a checkup done. I clicked on the link, went to the site, and put in a request. But you didn’t put in the service request, it actually put in a request to have a diagnostic test. When this person called me, he was trying to ask me what the issue was. I was like, “Nothing. It’s just for the checkup.” So then, I guess I had to call somebody and they had to change it. They seemed to have to close that one out and open up a new one.

The motor gave out on the air conditioner. It was pretty easy to submit the claim online. I just clicked buttons on the website. The tech was quick and took care of business and then took off. He was real nice. He was clean. On the way out, he said that I could give him a call if ever I have any problems and he'll come right back. So he was real approachable.

American Home Shield's contractor, Installation Services came and tried to diagnose our problem. I was told what they needed to replace. They had come out on a Friday to diagnose and they were out by Monday to put in the replacement part. I was very satisfied with that timeframe. While calling in to American Home Shield's office is awful and I'm hold for over an hour, if contacting them is just done online, everything has been fine. They have been good to us. The warranty has been a money saver. Any time I have an issue, I've called them. They have worked with me whenever I have an air conditioning issue. I've had a lot of plumbing issues as well and AHS has handled all of them. I've referred them to two people who now have their service.

Our main refrigerator started making loud noises. We thought something was wrong with the motor, so we called. But when Ultimate Appliance Repair came out and checked it, just as we expected, it wasn't making the noise anymore so there was nothing they could do other than leave the work order open. The guy was on time, professional, clean, honest, and to the point. He kept us informed as to when he was gonna be coming by. He explained everything he did so it was easy to understand. We felt comfortable with him.

My stove and my dishwasher broke and I had to buy new ones. The appliance man who looked at my dishwasher said to me, "Why don't you buy one of those home plans?" I called American Home Shield and told them I had three houses. They were more than willing to cover it. Unfortunately, they're probably not happy with me because once I bought the policy, everything broke. I had to use them five times. I don't want these things to break, but the reason I bought it is because I'm getting too old to be worrying about three houses anymore, and this was convenient. I had a control board that shorted out and Total Air Care fixed it. They had to order the board and then come back, which took six days. I was lucky. The weather had broken and we had six days of cooler weather. Otherwise, I would not have been happy.

My tenant was there when Aaron Plumbing came out and I had great satisfaction as far as the work that was done. I have two different properties with American Home Shield and I've been very satisfied, thus far. They were very quick to answer the call and they'd get there on time. The only issue I had was in my Chicago Ridge condo. A company was supposed to replace the faucet and change a shutoff valve for the stacked washer-dryer there. But they only did one of the two. They said that the issue with the shutoff valve was the condo association had to shut off the water. I told them that they could coordinate a time to do that with the condo association but they never did. I contacted my property manager and they said that they never heard from that company at all. Other than that, my experience has been very positive and that work has been done for the most part.

I was getting emails all the time and advertising specials from American Home Shield, so I decided to give it a shot. We had it years ago when we first bought our house, and we let it lapse, but it was outstanding then too. When I had #1 Garage Door come out for a torsion spring, the guy did a good job, but most of it wasn't covered under the warranty. There was one piece that was covered, and then the big part of it was not covered and it was specifically excluded. Still, American Home Shield has been great. We've used them for another claim, the AC that had a lizard that got fried in the circuit panel, and that was the only thing preventing the AC from working.

It wasn't difficult to submit the claim to American Home Shield but it was difficult to get someone to take care of it. The garbage disposal wasn't working at all and when you click the button, there was no sound. AHS sent a service person out and an appliance person, and they didn't know what to do. Then, they sent an electrician out and he didn't know what to do either.

I've had two companies working with the air conditioner. The first company that came out was horrible. The second company that came out was stellar. The first company was a horrible experience because, given the time we're living in, I insisted that anybody coming to my house to do anything should wear a mask, and the guy had a mask on, but we had to keep reminding him to keep it in place. He revealed to us at a certain point in the service call that he thought that he thinks the virus is a hoax. He was trying to politicize all of this stuff, which was really annoying to me, because I didn't wanna have that conversation.

We turned the air off three weeks ago and now, we woke up and the temperature in the house was 58 degrees. We didn't have anything on so we tried to turn the heat on. Two days went by and we were still freezing. So, we figured the heat wasn't working. The contractor came out the same day, which was impressive, and they got it working. We just had a one-year homeownership anniversary, so we’ve been with American Home Shield a little over one year and we only had one other claim with them, which was when it was time to turn the air on. I was asking them if we were gonna have to call them every time that we want to switch from air to heat. They got it working but we don't know what the issue is. There should be a better explanation. Still, I would recommend them because of all the different options for what they cover. They even have the electronic policy.

We needed to get our garage door remote on. I went online and asked American Home Shield for somebody to come out They had somebody call within the next day. The tech who was sent to do service was very good and things have been great since then. Having AHS has been easy and convenient.

Our sewer had backed up from the sink down. We could still flush the toilets and use the showers. It was just that area from the kitchen sink down. The contractor came out and did the roto-rooter thing and was on his merry way. It’s really easy submitting a claim with AHS. You can either call them and they'll do it, or you can do it online. I've always scheduled my claim by calling them. It's easier. I could get through to somebody right away. If I do it online, it's a waiting process. But if I call them, I get them right then, and they take my claim and send it out to somebody. But they will check. If you have somebody you prefer to use, they're more than cooperative in letting you choose them as long as it's one of their vendor suppliers. They've always been easy to work with. Whoever they have sent has always been good. I've never had an issue with anybody that they selected.

People feel comfortable when they have insurance and think that they will help. That's what the insurance is for. But I've been with AHS a lot and they should trust me more than anybody else. For instance, my furnace broke and they just offered me a $500 check. But 500 is nothing and is the cost of just one piece, not the whole furnace work. That kind of made me look for a different insurance company. I'm paying $100 every month, so it comes to $1,200 a year, and I barely use it. Since we don't have a handyman, having AHS is better than nothing. But I'm not satisfied with them.

My dryer wasn't working and I tried to file a claim through AHS's automated system but it kept repeating the same thing saying the phone number did not work. But once I got to a rep, it was much easier. They sent me the info of the contractor and I called right away because I wanted to make sure they can come out right away. The place was perfect. They said they'd be out Monday morning and they were here first thing. They were quick and perfect to work with. They were able to repair the dryer on the same day and it's been perfect.

American Home Shield reached out to me with an offer to check on my heating system before the season it is needed starts. Family Heating & Cooling came out for service. Submitting claims to AHS has been easy so far.

The customer service at AHS usually keeps on hold for 40 minutes. The other day, my property manager tried calling AHS and the call was on hold for 40 minutes every time. As a property manager, he has 10 different properties so he cannot wait for 40 minutes on one call. Also, submitting a claim is easy but the service time varies. I have two homes and two policies. There was an issue with the washer in the rental and there was a wait time of 8 to 10 days. Then, I had a request for the AC in my home and it took them eight days. They fixed the issue but we were without AC and we got a portable AC ourselves for $300. But recently, we had another AC claim and it was very quick. The AC water drain was not draining properly and the unit itself was working hard. The tech from Air Doctor came out and he knew what exactly the problem was. He helped us in no time. There was some cleaning effort required and he fixed it.

American Home Shield is a great purchase. I've had it for several years now and we've had to use it a few times. It definitely helps you out when you have something major happen to where you're not having to shell out $500, $600 which is what it would have cost me had I done it on my own. It's definitely an investment that's well worth it. The refrigerator was not cooling at all so I called them. They got somebody out pretty quick. The people that came out, Busy Bee, were extremely nice and answered all my questions. They gave me a timeline as far as how long they felt it would take to get it repaired. It pretty much stayed within that timeline, maybe a little bit less. Then they came back out, got it fixed, and got me up and running again.

I had a maintenance job that I wanted to do on my heating system before the winter kicked in. I did a request online and it's very convenient. The technician who then came out was very professional as well as knowledgeable. It was fantastic. I switched over to American Home Shield in the early part of this year and so far, so good. Given the experience I had with this maintenance job, I'm super happy and satisfied. They're professional, pleasing, and very thorough.

The heater for the bathroom was not working and it was replaced. The tech that AHS sent out was respectful and knowledgeable. And when he brought it back last week, he put it in and it's working. I've had AHS for a long time and I had a few problems with the Central Heating & Air guy. I requested not to use them again. I also had a problem with a couple of other contractors, but other than that, all the techs have been good and took care of what they were supposed to.

Everything went smoothly with my recent claim with American Home Shield. The contractors even explained what went wrong and fixed the AC and have no problems. So far, American Home Shield has been great. Everything I've ever called about was fixed. I had two of the faucets outside of my house broke off. I had a couple of drains that wouldn't flow well. The contractors came out and they did all of them at once.