American Home Shield Reviews

We had our AC unit go out so American Home Shield sent a vendor out to replace it. Being on digital, the claim submission process was amazing, and extremely fast turnaround within minutes to assign me a person. Then even the call from the vendor was on the same day, and they said, “We can fit you in today,” the same day I submitted.

Over the last six months, we've had two incidents that I've reported to American Home Shield. And they haven't fixed anything. I'm currently in the process of following up with the Better Business Bureau. It's one of those things where I double-checked after we did it to make sure it wasn't a scam. Because it seems like it. I had one incident where there was something wrong with my fridge, and there was something wrong with my microwave and oven. So, I called AHS. They sent somebody out. He fixed an element in the stove. But the other two things weren’t fixed. And then, I called the guy, and I never got a callback. Then, I called again and never got a callback. I called AHS and said, “Hey, your guy hasn’t come out to fix it yet. Come on. Let’s change it.” I followed up seven times, never sent somebody out, never followed up with me on it. Besides, I'm out of warranty now because why would I keep spending money on it if it ain’t working?

On the AC unit, there is no one here that could come to do the work. But when the water heater was leaking, the contractor came in and fixed it. They had to replace it. They did a good job. Don't hire someone. Call insurance.

Borderline Fraud. The American Home Shield approved vendor did a service call on our A/C and reported the parts needed to fix. While the fix was approved it still hasn't been repaired and it has been almost 2 months. I have paid for service call and extra parts. I have called several times and continue to get the run around, told I will get a call back (doesn't happen). Meanwhile it is 100 degrees and no A/C. Asking for a supervisor does nothing, they tell how long the wait is, they can't find one, etc. The A/C repair company is completely incompetent and I want a new company to come out that is local to our area. I have filed a complaint with BBB.

My AC wasn't working and I went online to submit the claim to American Home Shield. Someone called me the next day to set up the appointment and the contractor came out the same day and fixed it. Having AHS as a provider, I have cheaper service fees. I’m paying for it upfront but if anything breaks, then I have to pay for that. So, it’s well-balanced. It's nice knowing I don't have to pay for something big out of nowhere.

When my refrigerator wasn't latching, American Home Shield took care of everything. Someone came by and assessed the situation, and then they ordered the parts, which took a while. When the parts came in, they put them in the refrigerator so it can latch. I've had other repairs as well and I like them a lot. The only thing I didn't like was replacing my dishwasher. My dishwasher stopped working for some reason and the part that needed to be replaced wasn't being sold anymore. AHS had to replace the whole dishwasher, but they only gave me an amount, so I had to get a different brand. The brand that I had before matched the rest of my appliances. Everything besides that has been excellent.

We had an air conditioning unit that needed repair. The first time I tried to call American Home Shield, the person had no idea of how to handle the claim. At first, I thought it was a minor issue and had somebody we knew come out to take a look at it. They diagnosed the problem and told me what was wrong. Then American Home Shield wanted to send me to a whole new person to start over. I'm not very happy with it and I don't think they did a particularly good job on this. I'm reluctant to have to use them again.

My water heater was leaking and the repair guy switched something out on it. It worked fine from there. I had one other claim with American Home Shield and they did good on that, too. We are able to get things done by having AHS because we’re not mechanically inclined that much, so it’s good to have someone come out and know exactly what's wrong..

My dryer stopped going round and round so I called American Home Shield to have it fixed. A tech called me when he was on his way. When he came in, he said the dryer was easy to fix. He had it fixed within 10 minutes and it worked out great. I've had American Home Shield for probably 10 years. They are inexpensive and the service person is sent out right away. The only downside is usually, the providers don't work weekends. But we can work around that. On the whole, American Home Shield is consistently reliable. Normally, if something can be fixed, they will fix it instead of suggesting getting a new one. They give me comfort knowing that if something goes wrong, I can depend on them.

Contractors use American Home Shield as a lead to make money. And the thing is is they're not just wanting to make what the job is actually worth. They're trying to make all of their money in one place. They don't have any sort of competitive pricing and are trying to milk homeowners for everything they're worth Their contractor May Heating and Air quoted me $1,194 to put seven and a half pounds of coolant that costs 30 bucks a pound in my system. I found several companies that were local that would come out, charge my system, and replace the evaporator coil which is a $250 part. They would do the job for almost $700 cheaper than May Heating and Air.

Issues are usually fixed very quickly and everything's going well. We had a blocked drain, a leaking shower, and a running toilet. The tech from United Air Temp came at a time that I wasn't home and he waited for me. He was very professional and fixed everything in a timely fashion.

The signal going to the air conditioning to like to turn on and cool was not working. The techs came out and fixed it. A couple days later, it did break. It was working fine for a little bit. A person I worked with for AHS was very helpful. I had some problems getting the first contractor out here, so they scheduled the AC Pro Heating & Cooling. They came out the next day. I sent them my new requests yesterday, so they're coming out again today.

The contractor was on top of my claim. They came out the same day that I filed it and it took them a couple of days to get the parts for American Home Shield to approve it. It was all very smooth. I've recommended family already to American Home Shield and they have the policy. It's a good policy to have. Sometimes, you look at the monthly cost of it and think it's $30 you could be putting in your pocket. But in reality, when it comes down to having to replace or repairing big appliances, it's well worth the cost in the long run. One thing I wish they did cover though was soft water systems. I have to renew my policy by the 16th and I don't see it on there.

I was trying to remove something in the night, but in the morning, the microwave went out. I called and I told American Home Shield what happened, that I turned on the microwave and it gave out a really bad noise and it just went out. When the tech came, he said some parts were bad and he was gonna order the parts. He checked everything. And then when he came back, he just told me that no, they were going to replace it because that didn't work. He was nice. Every time I call, AHS is awesome and they send somebody. Get it.

My daughter smelled something burning about three days prior and then, we realized that the thermostat hasn't been shutting off. It would keep running even if you turn it off and the house was not cooling. I called it in to American Home Shield on Saturday and a guy came out on Monday and looked at it. Everybody was closed for the 4th of July weekend and he couldn’t get the part. The very next morning, a different guy from the same company came out and switched out the pieces. The switch and everything in there was burnt and he had to redo the wiring. The outside one wasn't shutting off either and he did the same thing. AHS is great. It was a $75 co-pay and it probably would have been several hundred, especially with it being a holiday weekend, to even get somebody out. So we were impressed that the repair guys came as quickly as they did.

I like Budget HVAC that American Home Shield sent out. They're very professional, they do good work, and are very clear with their plan, goals and timeline. The only thing that could go better, especially when you're dealing with the air conditioning experience, is if AHS could outline in the contract how much they actually pay for the fan. Other than that, I’d highly recommend them. They are a good company and they try to fix your claims within a day or two.

We bought our home about seven weeks ago. There was an issue with the compressor on one of the aircons approximately 10 days after we moved in. We had American Home Shield send somebody out to do an investigation and they found it was the compressor. The air conditioner company would have had the repair done in 48 hours. We're still nowhere, and we keep getting this massive runaround that the parts are on order and it's in the approval process. The contractor doesn't answer their phone. They both push it back to each other. It's 90 some degrees here in Michigan and nobody cares.

The AC unit was not working properly. So, I called American Home Shield for that a few weeks ago. The contractor did a wonderful job. The tech was able to fix the problem that was causing the AC to not work. He was able to explain what was going on. I would recommend AHS. They've been wonderful so far.

My only gripe with them is the super long hold time to speak to the right person to get a work order going. It's frustrating. Other than that, the local contractor that they sent out for the gas fireplace was great and they were very responsive.

DaCosta & Sons Plumbing came out for my toilets and they put in a hammer arrestor. They were very timely and were courteous of the property. They were clean too. They did their work and left. Everything's great now. I don't have to flush my toilet with a bucket of water anymore. AHS is worth it.

I learned the hard way that in order to get something faster, you have to talk to a representative and not use the automated system. Otherwise, things are slow moving. I had an incident where we had to get service faster than American Home Shield's service provider could do. There was only one service provider in the area for plumbers and they were all booked up. It was more of an emergency service. And we discovered that after we placed the order.

Doing a claim online with American Home Shield was very easy because I'm not the biggest on doing that kind of stuff. Someone contacted me right away and made an appointment. They said they could come out that day if I wanted. The gentleman who came out was very personable and friendly so I was happy. This was my first time using American Home Shield and I was very pleased with it so far. My oldest actually convinced me to do the home warranty. He's been doing it for like years. I got my one youngest son to purchase the home warranty too.

We got a good and quick response from AHS when we requested for service. The Power of Red Appliance Repair fella who came out knew what was going on and was able to help us get our various appliances functioning again. Also, he was very polite and very helpful. He brought me along about what was going on and I felt very comfortable with what had been accomplished. Everything is working just like he said it was going to work.

The dryer has been repaired through American Home Shield about three times. Not only as American Home Shield, but we as the insured have paid more than what the thing was worth. We both have a lot of money invested in it, and it's a basic dryer. So, I'm hoping that next time if that breaks, they just replace it instead of repairing it. Other than that, my wife and I love the service. There's the security that if something happens, I can get them out here. Their techs know what they're doing.

We've been using American Home Shield's service for quite a few years now and the claims process is not too cumbersome. There have been times when the contractor calls back sooner and sometimes a little longer. But in general, they contact us within 24 hours. But I'm disappointed with the AC claim that we submitted. My wife was here when the contractor came and they found that it looked like there could be a leak of Freon from the unit outside. When I got home, I asked her, “How’s it feel?” She said it feels better. But better doesn't mean that it's fixed. When I put my hand up into the vent, it feels cooler than before, but it doesn't seem like it's running properly. So I'm concerned whether the fix was an actual fix. So as of right now, I'm not satisfied yet. We're gonna wait a few more days. The weather's drop has gotten cooler, so the unit's not gonna work as hard. So it's gonna feel cooler.

The AC unit started out not cooling the lower level and that was when I called American Home Shield. Before the contractor was able to get in here, the upper level wasn't being cooled. At first, my son who looked at it thought it was maybe a damper. A tech came out, looked at it, and said that the air conditioner was fine. The freon was good. He went up, looked at the filter and made sure the dampers were working properly. I don't know what he did, but they're working now. American Home Shield sounds good on paper and though I haven't had a big claim yet, it’s worked so far. However, I wasn't aware that when I signed up for, we were going to be limited to certain providers. I would have liked to been able to have the policy, call somebody, have them fix it, then have them bill American Home Shield.

My dishwasher stopped working so my dishes were not getting clean. The person came out and fixed the dishwasher. We use our dishwasher one to two times every day so it helped drastically. He was very informative on how to prevent the problem from happening and he was super nice. We like American Home Shield a lot because it helps us out in serious situations where stuff fail and you don't have anybody else to call. When that happens, we call them and set up that claim. I’ve been using their website for years so it’s user-friendly enough for me to be able to go in to navigate what I need. We pay the fee and we don't have to worry. Homeowners should consider AHS to help out with small and even the largest repairs for the home.

We had a plumbing issue where the pressure of the water was very low. I called American Home Shield and they scheduled Draingo to come out. They did a great job and fixed the issue. The second time they came out was because they asked to order parts. We received the parts on time and they came right out and installed them.

I called American Home Shield and told them that my Maytag wasn't working. They came back within 24 hours and told me that the contractor would be contacting me. The contractor did, a day later, and we made an appointment. The unit needed a new starter panel and a switch that the contractor came and put in the other day. The only downtime was American Home Shield because the contractor had to go through them to purchase the parts. It worked better when the contractor got the part themselves. Other than that, the process is seamless. I love American Home Shield.

I’m glad I’ve got American Home Shield. It’s good if you have a problem, but my air conditioner claim never got resolved by them. First technician that came out found some wires that were burnt, so we had to call an electrician and we had to wait three days for him to come. When the electrician came, he fixed the wires, then we had to wait for the air conditioning person to come back. The air conditioning person came back and looked at it, then we had to call a plumber because he thought the line could be stopped up. It went on and on and we had to go without air conditioning. It was frustrating overall. I spent quite a bit of money on service calls and I still don't know why my unit was doing what it was doing. It never got resolved until my husband finally got to come (he’s been out of town), looked at it and fixed it. The technician that came right after him said, “Well, he did what I was gonna do to it.”

I've had several claims and so far, American Home Shield has given us good service. Recently. There were some leaks in our toilets, and they resolved those issues. There was one sprinkler system issue in the yard and they said that they did not handle that. Apart from that, they did well on the items that they were supposed to handle. The repairmen were prompt with their service and they were professional when they showed up. They were knowledgeable about their work as well. Having American Home Shield has been a great benefit because it saved us a lot of money.

Submitting a claim with AHS is somewhat difficult. I hope you could get in touch with a person faster instead of having to press a variety of buttons and waiting on hold. For my recent claim, the tech from Express Appliance Service did a good job. The only difficulty I have is a small issue now with it and I haven't called. Something isn't done quite right. I thought it was complete, but the knob turns in one direction but not the other. It's too tight. I can’t turn it the other way. I'm not sure how to get in touch and ask about it without putting another claim.

My electrical panel continued to pop. I did the initial troubleshooting as a regular homeowner and reset the breakers and made sure I had power to the house. I could not get power to my bedroom or my office. I went into my contract with American Home Shield and made sure I was covered because I have a pretty extensive contract. I found out I was so I made a claim. They said to expect a phone call within a business day. It was two business days when I finally heard from the contractor. There were extremely low reviews about experiences with this contractor so I was a little nervous. But when their tech came to my house, he was very respectful and knowledgeable. He did his troubleshooting and he fixed the problem. The repair provided power to my outlet and everything is perfect now.

We've had AHS before at another home too and it's been fine. AHS is quick to respond to us and get people out to us quickly and have somebody help us. We've gotten some things accomplished and some things fixed that we need to have fixed. Everybody that’s come has been professional and was able to help us. Our AC stopped cooling recently. The tech was quick, on time, fixed the problem and left.

One Way Electric came out to look at the ceiling fan. They said the wires were crossed some kind of way. The wires in the wall where the switch is were put in the wrong way. So, the light wouldn't come on. The tech went into the wires in the ceiling fans and the problem was not there. Then he took the bracket off the light switch. Then he went in a light switch and he found what the problem was. He said he had to patch the wires so the right ones will be attached to the right wires. He put the plate back on and then the fan started working.

I've been with American Home Shield since 2004 and it’s been beneficial. The only thing that wasn't beneficial was a couple of years ago, my air condition unit went out. It was four months before I could get my air conditioner back up and running. Apart from that, it was okay. They gave me money to do my double oven and then, some ceiling fans. It’s been good for that portion. They were also on point and on time.

I had a leak that was nothing but a coupling that came apart that was supposed to take the water away from the air conditioner out to the exterior. That was repaired within 10 minutes for $75. I don't expect AHS to change their fee but I do think some of the other things they offer needs to be simplified. I called to find out if I could get a resource in order to do a maintenance check on my AC. I've seen emails of that service being offered through AHS. But when I called, I found out they couldn't book me or source me. I had to go to such and such.com and go through this independent partner in order to gain and make an application. The service is offered through AHS but you have to go through a whole ‘nother situation to set up a maintenance check to make sure that your coils are cleaned which is something that's standard at $75. They could improve on that. You want to call one place and get it done.

I've been a customer for many years in New Jersey and because I was so happy that when we got our place in Pennsylvania, I automatically took coverage because American Home Shield does a great job. The service was great as well as the people they used. I had an issue with the refrigerator and the repair guy diagnosed that there was an internal leak of the refrigerant that could not be repaired. The refrigerator they wanted to replace with was not available so I applied for the credit. It seems the settlement is gonna work.

I like American Home Shield's service but when we have a service call for the air conditioning unit, it goes out around the same time every year for the same issue. It’s been going on for 10 years. With a recent call, I was talking with the technician and asked him, “How come y’all can’t replace it?” The contractor recommended we need to get it replaced but they said American Home Shield will not pay for it because our unit is an older unit. It's the same situation with our heating system.

As far as a home warranty company, we've had great success with AHS. I don't know too much about home warranty companies, but I would definitely recommend them for somebody who's looking for that thing. Their claim submission process has been very easy and they're very informative and efficient. Our recent claim with AHS went well. Somebody came in and fixed the garbage disposal. They were in and out of here very quickly. They took care of the problem and were very nice.

My door wouldn't come up. It was stuck. I called American Home Shield on Friday night to make a claim and the lady that I spoke to was maybe Chinese-speaking, so it was a little hard to understand her. Then I had to call the contractor initially because nobody reached out. They said that they had the thing to cancel the service call. I told them I didn't say that and the rep said, “But we're booked today, so we'll get you first thing.” But when the tech came out, he was good. He took a look at the door and automatically knew what the issue was. It's a good experience with American Home Shield so far.

Submitting the claim to American Home Shield was difficult but some of it was my fault. I didn’t know who to call to come out and I said it was the water heater. I didn’t know it was the furnace heater. But other than that, the service was good and the repair guy was nice.

Everything was great when the tech came out for our claim with AHS. The guy was very polite, fixed my dryer and went right out. He was very friendly.

My air conditioner is not draining and there's water all over the hallway floor. The claims process was good but the contractor didn't stay long enough to see everything that was working and everything that was wrong. So I still have the same problem and the contractor is scheduled to come out on Monday. But overall, it was a good experience. The worker that came out was very courteous and knowledgeable.

My experience this time was quite good. I'd like to see the good service continued. A gentleman came in and I told him what the problem was. He looked at it, confirmed it, and fixed it. It was probably one of the best American Home Shield responses I ever had. In previous responses, they got things resolved but it took forever and it was very frustrating. A lot of the times, I get, “We're waiting for parts.” When you're waiting an inordinate amount of time, you get frustrated. Sometimes, the repair is necessary in a quick fashion. I'm 90 years old and if my air conditioning goes out, I don't want to sit here and wait a week or two before it gets resolved and they’d be telling me, “We have to get you a new one.” That is not acceptable in my senses.

American Home Shield asked me whether I went into the account and saw what they had been out before. And they wanted to know if I wanted them again. When I said yes, they set it up. The contractor had to come and put on the coil on my air conditioning unit. It was broken and they replaced the coil. I have recommended AHS.

I filled out the form online. It was a walk in the park. The contractor came out for my garbage disposal unit in the kitchen sink. A gentleman by the name of Mike was very pleasant and professional. He was in here, got the unit swapped out, and was in and out in 40 minutes max. Having American Home Shield is a peace of mind thing. Very much so that you don't have to worry about things like that - furnaces and air conditioners and what have you going out at a time when it's less than financially desirable. But it's nice just to be able to call, put in the service ticket, and it's taken care of.

The garbage disposal was leaking whenever it ran. I put in a claim to American Home Shield, and they dispatched the technician. He came out, and he’s very good and corrected it. The AHS contractors are very professional and very knowledgeable. The only thing was we got hit once when the HVAC unit went out. When the house was built, it was no longer built in code spec. So, the warranty didn't cover it. Unfortunately, the only complaint I've got with Home Shield is they never told us it was never covered.

I had a leak in the shower and it was very easy to submit the claim. AHS responded quickly and they had someone out here the next day. The people that came were very nice and professional. They told me that the shower needed some more tape. So they did what they came out to do. However, it's leaking again. So the problem wasn't resolved.

The shower wouldn't cut off and the service provided by the contractor was wonderful. The repair guy was very professional and explained what he was doing, and did it. The problem was solved that day and everything worked as it should. Having the warranty with American Home Shield provides some type of convenience as well as protection. They react and send out someone to deal with my problem in a timely manner.

On some requests, American Home Shield's coverage is good, and on others, it's not so satisfactory. The most recent visit was on the washer and refrigerator two weeks ago. Within a couple of hours of putting in the request, the service company who was assigned the job called in and then fixed up an appointment. The technicians showed up on time, spent time diagnosing the problem, and then came back on the scheduled date and fixed it. It went very smooth.

I called in and did my claim for my air conditioner that wasn't cooling. AHS sent me an email then Myers Comfort Specialist called me and set up to come out. The tech was professional and explained to me everything. That was my first time using AHS and everything seemed to have gone smoothly. It was timely to get somebody out there to get things fixed because it's very hot and humid out here.

American Home Shield has helped us a lot. We've had problems with our washing machine and our dryer several times and they fixed them. But for the air conditioning, it wasn't anything in the air conditioner itself. It was the air conditioner hose and a contractor fixed it. After they came the first time, they said it was fixed. But we kept looking out there and we never saw any water so we called again. Another guy came out from the same place, but he said we wouldn't see water there. It was all cleared out but he showed us where the water was dripping.

I bought a home warranty for my clients. American Home Shield stated that my clients would have to pay a $75 Service fee and they would come out and either fix or replace if they cannot fix. My clients have called me complaining that the home warranty now wants to make them pay $1000 so you fix it and this is the second call out.

This is my second house covered by AHS since 1996. All my service calls met my expectations and questions I had were very well answered; especially for the 1st house that was REALLY old and had all kinds of crazy problems that were taken care of. Thank you.

About American Home Shield's overall service, I feel good. I have been satisfied with the response from most of the contractors. Most recently, we had an issue with our stove. When I initially called in the work order, we were assigned Silverstar. I just had to call and say we really needed to have another contractor because we had them in the past, and they were nice but they don't know what they're doing. They’re just not high in knowledge of appliances. It ended up with me being out of my appliance, which at that time was the stove, for nearly a month because they ordered the the wrong part initially. Then when the young man came to put it on, he put it on incorrectly.

Our upstairs AC was not working for a few days. We put in the call to American Home Shield. They let me know the company that would be contacting me to set up the appointment. Within 24 hours of me setting up the claim, the company, Hospitality Heating and Air Conditioning, called me to make the actual appointment for the contractor. They did a very good job of informing me when their tech was going to be here and the tech was here when they said he was going to be here. The next day, the tech came. I had a text message with a picture of who was going to be coming and his name. So, I knew what to expect when he got here. He found a problem with the circuit breaker. He also said that the voltage was low on the compressor for the air conditioner and that it probably didn't have to be replaced right now, but if it continued to trip the breakers, then it would have to be replaced. Right now, it's working.

I submitted a claim and a payment that the garage door was not working correctly. I went online to my account with AHS and clicked the box that said garage door opener. It was very easy. It didn't ask for specifics about what was wrong with the garage door. It just said there was a door problem. Once the tech was here, I told them what was going on. He said, “No problem.” And he figured it out. The tech was great. This transaction was seamless. Online check-in was easy. The tech, within 24 hours, had contacted us to set up a time. He was here on time and solved the problem quickly. Everything we’ve done with AHS had been very nicely handled.

American Home Shield is good to have. It benefits you money-wise if you have issues. Recently, my AC was coming on but not cooling. They sent someone out to the house and they fixed it, but it went back out three days later. AHS called them back out and I'm waiting on the person to come again. It was easy to get through to American Home Shield, but people should have a direct line where they can talk to a live representative. The first time I called to make a request, it was not a number where I could talk to a representative. I had to go through another number to call one. When they say, “Contact us,” it goes straight to a machine and there's no way I can talk to someone personally on that page.

An overhead fan was malfunctioning and a security light outside had blown two bulbs. We called AHS at one time to ask for these two things to be repaired then a fellow came out from R&R and fixed the fan. He was friendly, professional, and was in and out in 15 minutes. He did a splendid job and the fan is now working properly. But the request for help with the security light seemed to have dropped down a rabbit hole. When we called R&R, all we got was was this 5-minute recording of how they wouldn't help us.

We had the house re-keyed and it was very easy. AHS sent me an email that they had referred us to a locksmith. That locksmith company gave excellent service.

I called Friday but couldn't get through to the serviceperson. American Home Shield said, "Call him direct if he doesn't call you right back." I called a couple of times on the weekend then on Monday, he got right back that morning and had him out Tuesday. The water wasn't coming in to my dishwasher and it was some like lint or string that got around the motor. He took it off and it's been working perfectly.

One of the pipes in my kitchen sink was leaking. Repair people came within the time they said they were going to and fixed the problem. American Home Shield works pretty well.

There was a blown fuse on the wall and it had to be replaced. After I submitted the claim, the contractor was here the next day. They told me that they were gonna do the repair between 9:00 and 12:00 and they were done before 12:00.

We were having trouble with the touch panel. It wasn’t receiving different signals or pushing the buttons wasn't working correctly. A gentleman with AA came on time and he was clean. He was respectful of my home. He saw what the problem was. He even noticed something else that was an issue that would later on cause me problems. He gave me recommendations on something else that I could do to help extend the lifetime of my appliance. As for my claim, he put in an order and he left me with a receipt. It didn't take long for the parts to come and AA was able to schedule overtime visits quickly. Their tech came out and fixed the part easily.

Our disposal made a horrible noise and it was leaking badly out of the machine. I called it in on American Home Shield's automated service and they assigned a plumber to come. He came out and took care of the job. He was very courteous, clean and nice. We've had him before as well. This time, he was here a short period of time and he replaced the disposal. We took pictures of the unit, so he would know the size.

I've had some terrible experiences with American Home Shield. In the past, I've called and it seemed like my calls were transferred overseas. The people were trying to be polite, but it was like they were reading a script, and it was aggravating. Then, I had another bad experience where they sent a plumber out. As soon as he left, I had a pipe that burst from the water pressure. He did something and so I kept calling in to get it escalated. I finally did that and American Home Shield reimbursed me $400 or so to get the hot water heater repaired. But to get it repaired was $1,400. It was stressful. Now, I have a claim with Allstate. My deductible to get the repairs done is $1,000, so it caused me more damage than help me.

Submitting the claim is easy online and American Home Shield generally gets back to you pretty quickly. When All and All Plumbing came out, they were pretty good. I had a leak, and I assumed and said that it was the faucet. But it may have been also the caulking around the sink. So it would have been helpful if they would have done that too. I had to go back out and then caulk the sink. But they worked fast. They did their job. It was all good.

I'm going to cancel American Home Shield. I’m not happy with them at all. The problem is the people that they used to come out and do the service, getting them out here to do the service, and the complications that we had to deal with. A-1 Appliance was very rude to us. They didn’t show up one time, and then they made us go through the whole schmear again because of the part that had to be ordered for it. They charged us $75 twice, first for a diagnostic that he did on the telephone, and then the second to replace the part. Two times before that, we already had them come out and service the refrigerator for the same thing, and they did temporary fixes on it. We had the air conditioner done out in the back, and we had to pay for the coolant and also paid $75 for them to come out. Every time we've had to have them come out, we have not been happy with them.

I called American Home Shield and spoke to one of their representatives. They got in touch with the local locksmith and the locksmith got in touch with us. We arranged the time and they came out. They were done with all the locks and re-keying probably within an hour. They did a good job. American Home Shield saved us about $100 as opposed to doing it ourselves. It was worth it for that purpose.

The techs are here fixing my air again. The issue was with the dampener. They had to replace it again. It was super easy to submit the claim to American Home Shield. I like the cost savings that comes with having the warranty. It's either one big bill when somebody gets here or small, easy payments during the month. American Home Shield's website is super to use, easy to set up, and it's reliable. I’m all about high-tech, and if it’s something that we can fix on our end, that’s great. But if not, then American Home Shield would. We're definitely a for-life customer.

I had an AC issue and the technicians who came here said that it was working perfectly fine. However, the outside unit keeps on clicking on and off. It's right by my windows, so I hear it. It's 80 degrees in my house right now because the AC is not working and it'll probably get up to about 86 tonight. I told the technicians everything is not fine with the AC. I sent them videos of what it is doing and they got a supervisor involved. They are supposed to be coming out tomorrow with the guy and the supervisor.

Our AC unit completely went out and the refrigerant had escaped out of it. That was handled well when we did a claim with American Home Shield. The home warranty is good to have.

American Home Shield is always able to help me pretty much so if I have anything that's going on in the house, I can call them and always have somebody to come out here to do what they need to do. I recently had an issue with my toilet. The two guys that came out did what they had to do and did it in a timely fashion. They had some of the valves and some of the handles and after they did all that, all three of my bathrooms worked perfectly.

My wife works from home and she uses an outlet in our kitchen area to connect all of her stuff. We have a toddler son that was messing around with it, so we had to call someone in. We have the American Home Shield login, so I pulled up a laptop, went online and filled out all the information. It was super easy. I just wished they had an app because I have an iPhone and it’s easier to use an app.

It has been a long process. This has been going on since March and it was several companies that came out. First, it was the heat then it was the air. I was also told different things. They said "Somebody is coming. They're gonna call you." But they didn't call. I had to follow-up. Comfort First Heating & Cooling was the last one that came and they were really professional but it was the diagnosing that was the issue.

I have an issue with my refrigerator that I called American Home Shield for. Their first attempt was they had a guy do the diagnosis through a video call. But it was not what I paid for. They sent a second guy out but then he said he couldn't deal with it. They were telling me I had a maintenance agreement and I said that I do not. There was an argument there and after we established that I didn't, they sent a third party out. It had been four weeks then that I was without a refrigerator. The third guy said it's the compressor and it has leaks. I tried to get information from American Home Shield - how the process works if they can't fix it. My understanding was that I would pick a refrigerator that they tell me to pick. I told them they're not gonna tell me what to put in my house. It's ridiculous.

We had a problem with our icemaker and American Home Shield told us who would be dispatched within a few minutes. Then, the Sears people got in contact with me and set up the appointment. Everything went smoothly. The tech had all of the equipment he needed and he did a great job. Anything that we've ever called on, AHS has been very efficient. It's worth the money and we're very satisfied and continue to use the service.

I would run the dishwasher and there'd be water sitting in the bottom of it after it was done running. I did the claim through American Home Shield’s website and it was easy to navigate especially for this particular claim. It was straightforward because they had an option to submit a claim for a dishwasher. For all the claims I submitted, I was given the name of the contractor and their phone number. Then generally, either they contacted me quickly within a few hours or I contacted them. For this particular claim, it was easy to schedule with the tech. I showed him where the dishwasher was and explained what the problem was. He seemed to figure it out quickly. So, I didn’t have any complaints. I’ve ran the dishwasher since that time and it does drain. So, the problem is fixed.

The contractor did really good with our plumbing issue. They were quick and got it fixed. I also filed a claim for the AC unit out in the garage. I tried to call AHS and talk to somebody today but then I got disconnected. We did a service request a while back on the same AC unit out on our detached garage and I've had several different companies come out to look at it sent from AHS, but they don't work on mini split units. We've got animals out there that we need to get the AC working for. I need to find a company that can actually come out and fix it.

Sometimes, it's a little hard to get through. More local companies that American Home Shield can get through here would help. Recently, the AC was working and then all of a sudden, it stopped working completely. AHS had put me down for another company coming out of Houston. It was going to take six days to come out. I have a heart condition. I have an elderly parent in the home. And then, I have a baby as well. So, I asked them if they could try to find somebody else.

The AC would not respond to the thermostat. The thermostat was set to 73 degrees and it wasn't cooling. It would go up to 77-78. It was easy doing an online claim to American Home Shield. After the techs came out, the AC has been good. But yesterday, it stopped working again. My husband is going to reach out to them.

The only aggravation I've had with American Home Shield was waiting on parts for the garage door a few months ago and I told them that I probably wouldn't renew over this issue. I waited several months. The garage door guys left it so that the only way I could work my garage door was to pull the rope, unlock it, and push it up manually. I wish AHS offered upfront to put a new motor up there and let me pay the difference, which is what ended up happening after three months of waiting and parking in the driveway and getting rained on. I could have had the new motor on there the next day by the same people for another 100 bucks more and I wouldn't have gone through three months of that. It was a nightmare.

My water heater wouldn't ignite and the contractor was great. They replaced the igniter and resolved it on the day they came. I’ve had two other repairs with American Home Shield and I'm very satisfied with them. I've been with others and I've come back to AHS. They’re reliable.

Submitting a claim is relatively simple and everything has always gotten fixed. We recently had an electrical issue with the light and fan. The guy replaced the fan, which he already had on hand.

I had a problem with the garbage disposal. When I submitted a claim with AHS, it was a little bit difficult because the first person that AHS contacted could not guarantee me that they could get out until the end of the next week. I'd been without a kitchen sink for three days already, so I called American Home Shield back and told them this. So they contacted Plumb Genius and they came out then that Wednesday. The tech was very nice.

Our air conditioner was not working. It was making a loud squealing noise and kept stopping from turning, fan-wise. The techs knew what they were talking about. They switched out the bearings and a capacitor, and the ac is working fine now. Our Realtor suggested using American Home Shield and it was the right decision, so I'm very happy with it.

Our faucet underneath our sink was leaking. Submitting claims online is my preferred way. Then, the tech did well. Knowing that when something goes wrong, I just have to pay somebody $75 helps with the budgeting.

One of my faucets and my shower weren’t working. The technician was amazing. He did a good job and was super quick and very knowledgeable. He didn't even have to but he taught me some of the stuff because I was asking. He was super nice and he resolved the issue that day, right there and then. Having American Home Shield is good. I totally forgot that I had it and then, I tried to hire someone else. They reminded me and I remembered that I had AHS and went to them.

My garbage disposal was not working and Travis, the repair guy from Joy Plumbing, came out. There was something lodged in my garbage disposal that needed to be removed and he showed me how I can check it myself next time. He was good. He was a bit rushed but he did fine and answered all my questions and fixed the problem that I had, which was the important thing. My experience with AHS has been pleasant. They have been responsive and all of the issues that I've had have been resolved satisfactorily and other than the service fee, with very little additional out of pocket expenses.

There are times where if you need service, it might take a day or two, and sometimes you need service immediately. Where if I didn't have the insurance, I would call a local contractor. I could usually get service that day or the next. Otherwise, service is good. In the past, I've done claims by call, but this time, I did it online. What I liked about it is when I was filling out the blanks, it gave options of appointments and I was able to choose one for the next day at a time period that was convenient for me. The guy came, very informative, and took care of the problem. Everything went very well.

It took three days to get an email response and then a schedule. The very next day, the repair company called and they were out there the same morning they called. They were some of the nicest repair gentlemen I've ever had at my house. One of the great benefits of having a warranty is for unexpected costs. A new garage door opener and sensors and then electrician to come out and rewire all of it is close to $3,000. AHS has been great.

I called my clothes washer in. I called American Home Shield on 6/25. Talking to those people in the Philippines is horrible. They don't know the rules. They don't understand the American customer. They don’t understand a lot of things. And it's just horrible talking to them. I gave up. And then I just do this online because I don't wanna talk to anybody anymore. But when you call the US, it's a lot better because they understand at least. But outsourcing it to India and, especially, the Philippines group, oh my God. AHS should do a test and really listen to what the customers go through. And they can’t address anything. They hang up on you. It's a total disaster. I do it on my laptop now, and it's a lot more seamless.

The compressor went out and the contractor came out but it took two and a half weeks to get them to repair it. So, we had to buy a new, smaller refrigerator because we didn't have anything else. The tech was great. He was very efficient and knowledgeable. He gave us some tips. For example, when we leave, we should turn off the ice maker.

I talked to American Home Shield's customer service regarding a claim and they were very nice. A young man came out and looked at the washer and dryer because they both weren't synchronizing. He fixed the dryer and had to order a part for the washer. He got back out as soon as he could and he told my mother that it might be three or eight days. He did a superb job and he's definitely welcome in my home anytime. I was very pleased with him.

Our claim with the freezer went very well. It was very simple. The tech came out once and checked it. Right away, he knew what the problem was, that it was the seal around the freezer. He said he'd have to order one, and he'd be back. He told us he’d call when it came in. When it came in, he called and set an appointment. Then, he came in and ripped out that old seal and put the new one in, and it's good as new.

The tech was here within a day of getting the notice from American Home Shield. He ended up calling me that night after his hours, so everything went really good. It was kind of chaotic here. We had a whole bunch of kids, and he was in here quickly, efficiently, explained to me what was happening, and then my husband took over because he understands that stuff more than I do. My friend had American Home Shield before me and she really recommended them seeing we have an older system. I'd recommend them, too.

I called American Home Shield and they were very responsive. A vendor came over and fixed the problem quite soon. Everything this time worked out well and overall, it was a very good experience. People who have been to our home were pretty professional and they handled everything well. They pointed out a couple of things that I needed to take care of in the future. They were very courteous and fast too.

When there was something wrong with the drainage at the house in Indiana, the process with American Home Shield was a little crazy for a minute, but we got it rectified. I ended up asking to have a valve put in at our expense, and American Home Shield took care of the problem. When you’re in an emergency situation, it's good to have somebody that’s ready to help to deal with that issue. American Home Shield is already gathering companies that work for them and I never worry about getting somebody that’s gonna try to stick me.

One of the lights is flickering. It comes on, but occasionally, it goes off. And couple of outlets were not working because it seemed like the GFC is getting trapped. When the contractor called, I told them exactly what I saw. The waiting period was long. They did not have any appointment available. The service was good. And they were upfront that, “Hey, this is what it is. Otherwise, we can deny.” And if they deny, then I have to go through the paying again. So, I just said, “Okay. That's fine.” I can now rely on my kitchen lights and plug outlets. I definitely recommend American Home Shield. I already recommended a couple of neighbors.

Omega Force Appliance came to look at my dishwasher and that engagement with them was fine. The person that came out was knowledgeable and very professional. BWS Plumbing also came out to look at my dryer. They said that they called American Home Shield. American Home Shield wouldn't cover it and that I'd have to call somebody else if I wanted it to be fixed. My frustration with that was AHS knew what the issue was prior to somebody coming out but they still allowed somebody to come and check it out. I paid my $100 deductible and was told that they don't cover anything.

The service of Tri State Repairs was excellent. I was very impressed with these guys. The seal was messed up and then there was a piece broken on the dispenser of our dishwasher. Since they've been out, it's like a brand new dishwasher. I've been very pleased with AHS as well. If I hadn't had AHS, that probably would have cost me 300 bucks so it's definitely been worth it.

American Home Shield has been working for us so far. We don't have to find our own technicians. The water and ice disposal on the refrigerator was not working in the door and it wasn’t difficult submitting a claim to AHS.

There were some issues with the dryer and it did take probably four days before a contractor could get out. Then they had to order a part and come back but they were very good with resolving the problem.

When my refrigerator had a water leak, I called American Home Shield to file a claim and then the guy showed up right away. It went very well. He knew exactly what to do and he went straight to repair and he saved it. No parts were replaced. He also kept us informed what to expect the next time it happens. He was very good.

We put seven years into AHS. With the AC, they wanted to fix one part but then, gave us the other part but we got to come out of pocket. It was ridiculous. Then, it took them two months to replace the dishwasher. Then, with the stove, they just kept fixing and working on it and it still would not work. Overall, a bad experience. We want to cancel and go with another warranty. But Complete Home Service System was awesome. I didn't have any problems with them.

Whenever I have to schedule my appointment, it's always made it. Recently, I requested service for a leak in my unit, and now, I have to complete another request because it's still leaking. I called American Home Shield on Friday, but their computer was having some issues. I was supposed to call them back and I didn't get a chance.

My recent claim with AHS went fine. The plumber was very knowledgeable, attentive, personable and thorough. However, when I had a request in for them to check a roof leak, they had a very hard time finding someone to come out to check it for me. Then they even asked me to find someone and see if they'd be willing to. I didn't feel warm and fuzzy about that at all so I closed that particular request and will address it later on. But AHS has very good coverage. My girlfriend has American Home Warranty. American Home Shield covers a little more, particularly the roof coverage, where the American Warranty does not.

I had an issue with American Home Shield last summer and now, it's bleeding into this year. With this whole AC thing and how it transpired, it's been so frustrating and I'm not happy. I was shown pictures by both guys that came and fixed the AC unit. I asked, “Did you replace with the new wire?” They said, “No, we cut off of another piece.” They're using an existing wire that who knows how old to do a repair. That doesn't make sense. Wire doesn't cost a lot of money. Why would they use wire from within the system that they're trimming off of something else? It was like they were doing a band-aid solution.

After I filed the claim, the plumber from Plumbing Enterprises was out here within three days looking at the issue. He was very knowledgeable. He explained how he found the problem, how he diagnosed it, and what to do in the future to make sure it doesn't happen again. So it was really a very pleasant experience. I like the claims process with AHS. It takes the stress of having to find somebody. You just have to log into your account, go through the dropdown, tell them what the issue is, and then within 24 hours, there's somebody assigned to come out. It's a very, very easy process.

Getting a warranty service is the best thing people can do for when they're retired and can't do it, and their kids have moved away. It costs only 100 bucks to get stuff fixed. I call American Home Shield three or four times in a year. Claims submission is simple. I decided to do my dishwasher this week, so I went on the computer, logged in, said what was wrong and gave them my credit card number that was already on file. They charged me and they'll bring somebody out. When my ballast went out in my kitchen, the electrician came in here, looked at what was going on, took out the panels, and undid some things. “Yeah, this what's going on. Be right back.” He went into his truck, came back, and fixed the job in less than 10 minutes, which shocked the hell out of me. He was very nice, professional and wore a mask. He was cool.

One of our AC units wasn't producing cold air. The gentleman was out two different times, which was fine. First time, it was storming so I get that he couldn't go in to research what the problem was. He did a temporary fix and then came back a second time to dive in, diagnose and repair the problem. But both times, he just left. He did his work and took off. I realized he was done when I saw that his truck was no longer in front of the house. I found that odd. That's the only thing I would recommend is that Freedom actually get back to the homeowner before taking off so they're not left clueless. I had to call the next day and find out what actually happened. Other than that, my experience with American Home Shield has been very good. At least thus far, the premiums paid versus the potential of mitigating some of the risk is well worth it. I'm hoping that over time, my home warranty will save us money, particularly on bigger expense items.

I've been with American Home Shield for a few months now and I had to call them twice. That's really worth the monthly investment. I didn't have to pay a lot out of pocket for what I needed to have fixed. I did my first claim when half of my house went out. It was an electrical issue and I couldn't turn the lights on. A contractor came out, found the problems, and fixed them. Recently, I did a claim for my HVAC. The air conditioner stopped working and there was some piece that needed to be replaced. A contractor came out and was very thorough. He saw the problem in less than five minutes and fixed it. It was hot so I was happy. He had the part in his truck and he was only there for less than half an hour. I had great services for both instances. I called in my first claim while I went through my account online for the second one. Both processes were quick but I like the second one better because I like to do everything online.

I feel good about having American Home Shield. They have a better coverage especially for HVAC. Dawson Services was great. They were quick to respond and they came out quickly. However, my HVAC had some sort of glitch that they were not able to figure out. They repaired it and then it did the same thing within a few hours, and they just can't figure out why it's shorting out this transformer. So, they have referred it to somebody. They said that we need to get a trained person. It's been over a week now and I haven't had the second person call or come out. I'm running since the 27th of June, and it's still not repaired. So, I'm not real happy about that.

My son's refrigerator went out so we requested a service call. A guy from Sears came on April 13th and diagnosed it. American Home Shield kept saying that they didn't get the report. I called Sears and they said they sent the report four times. I called American Home Shield back and told them what Sears told me and that American Home Shiels got the report at the end of May. Finally, they said they were gonna replace the refrigerator so we were ecstatic.

The claims submission process was very easy and straightforward. I did it through the website and everything went great. Great technician. He said the cause was the attic fan. The motor was bad, so he replaced it and the issue was resolved.

I blew a bunch of fuses and I could not figure out where to reset the system. The contractor was able to come out and reset it. He was there early. He’s polite, informative, and fixed the issues super quick. He went around and tested the outlets. And then he realized that I blew a fuse. He recognized that I had a blown motherboard on my sprinkler system. So, he said he would write that up. And then he was able to reset the whatever, and that was it. It restored electricity to half of my house. American Home Shield is worth it, and I would recommend it.

The tech from Sears came in and introduced himself. He started the machine and saw what it was doing, and he did a good job. American Home Shield has always answered me. I tell them what I need and they will call back and give me who the repair guy is gonna be. So, we've had good service. People need to get AHS because it helps.

When we did a claim to American Home Shield, it was easy to go online and put in the request. They were quick to text, update some stuff and make the appointment. The problem ended up being the thermostat. There was some kind of short between the thermostat, and the AC itself wasn't clicking on. I just happened to have a spare thermostat, and so the employee changed it out for me just to make sure that was the problem. He thought that was the issue. He said, "It's either gonna be the thermostat or the circuit board." I was like, "Well, I have a new thermostat we just haven't put on yet." He said, "Oh, well, I can put that on and see if that seems to be the problem." He was great, very nice and very professional. The AC has been working ever since. The service was quick and easy with our problem. This was our first experience with AHS and it was good, so I would recommend them.

The air conditioner was not coming on. I did a claim to American Home Shield and a tech was sent out to do the repair. The AC is working fine now.

When my air conditioner wasn’t getting cool, a technician examined the unit and said there was some hole and it was leaking coolant. He said he would get with American Home Shield to place the claim. When I spoke to American Home Shield again, they went into details about what was wrong with my air conditioner. I couldn't understand why the technician didn't express that to me. I have asthma and I'm sitting in a house that is hot. If he would have expressed that to me, I could have better prepared myself and my family for this. He just said it simply had a hole and was leaking coolant so I was thinking that was a quick fix. But now I’m being told that I may have a $3,000 out of pocket charge.

I had two recent claim experiences, and they were both good. On one of them, I had AC guys out and they were professional, quick, and knowledgeable about their work. I was pleased with them. Submitting the claim was very simple and easy, and American Home Shield was very responsive on the claim. All in all, it's worth the value.

American Home Shield is a good thing to get if you're purchasing a house and you don't know the house. That was what prompted me to get it and it was worth it for me. Even though I had a home inspection, things have popped up. I wasn't able to get the air on and I thought it was not working. The heating and cooling guy came out and he did an awesome job. On the other hand, I'm not impressed with the key company that was recommended. They're supposed to come out today, but they have not been very responsive. All in all, it's been a good experience all around, so I would recommend AHS. It's sometimes hard to understand the representatives, but they're nice and friendly.

AHS responds quickly when I put in a claim. In the past, it was just the time frame when the tech would arrive that would be given but with a recent claim experience with Service One Air, the tech sent me a text when he was on to the house. He gave me a good time frame. If I knew I was leaving somewhere, I would be close enough to get there.

We have a very old refrigerator that we've been dealing with AHS for over a year. They’ve tried to get parts and they couldn't get it. Then sometimes when I'd calling people, I'd get someone that would be reading off a script. When I'd try to ask a question, he would just go back to the script, so I let it go on that old refrigerator for a long time because I just didn't have it in me to have that conversation. It was too frustrating.

Having AHS is a huge advantage for me because I don't have money sitting on the side. The fee for a year looks bad if you haven't called them for a problem, but if there's a problem, you probably won't have that money sitting on the side to pay a technician to come out, look at the problem, fix it, and then pay for the parts. I had a claim when there was a bit of noise coming from inside the AC fan when it comes to a stop. The technician that came out was way better than all the technicians they've sent out from United Air Temp. He explained things while the other ones want to sell me a new system whenever they come.

When my garbage disposal wasn't working, I used the online option and it was very easy. This was the first time I submitted a claim, and the tech was great at explaining. When he finished the job, I went into the kitchen and he explained how one can tell what issue it could be. There were a couple different issues, so he walked me through the different ones. He also gave me the part information and told me where the serial number and model number were if I wanted to file the warranty card. Having American Home Shield is wonderful because now, I didn't have to pay to have a plumber come out and install a new garbage disposal, which would have been triple what I paid for the fee to use the warranty.

I put in my request over the website with American Home Shield. It worked very well. I got back from AHS what company would come out. And they let me know that DT Electric would contact me, and they did. They contacted me a couple of hours after I submitted the claim, and we set up a time for them to come and meet. They came in and just reinstalled a light electrical fixture that was outside of my garage door that had come and separated from the house. It was at a precarious level, especially with all the rainfall that we were having. So they came out and redid that. The customer service was great. They immediately diagnosed the situation and got right to it. They cleaned up after themselves and moved on. It took them 20 minutes to fix the issue.

The garbage disposal wasn’t working and the contractor used a vacuum to suck out whatever it was that jammed it and that got things back to normal. American Home Shield did a good job.

I had a stopped-up drain in the sink and then, when you turn the hot water on, it was a trickle. The contractor went around and started checking other things and said that they couldn’t do anything until they address this other issue. It seemed like they were trying to get more out of the deal. I talked to my brother who’s a master plumber and he said that the work I need to be done needs to be done but the way that the contractor went about it was wrong. So, now it's going to cost me an extra $1,000 and I'm still waiting on them. They're supposed to be here now. It has been a long process and I’m not happy with the company that American Home Shield contacted to do the service. But I've had different issues with AC and appliances and the people that AHS has sent out for those issues have been dealt with and remedied or repaired in a timely manner.

I had Sears and I had America’s First Choice the last five years. Neither one of them were very good compared to American Home Shield. I thought I was getting them when I got America’s First Choice, but I got the name wrong. I switched and AHS is the best so far. I just signed up and the first problem I had was my toilet was running, and it wouldn't stop. I did the claim online and I was shocked at how easy it was. That was the best of all. It took the repair people a couple of days because they had a couple of emergencies besides mine, but I appreciated it. They replaced the valve inside the toilet and they were good.

We woke up the other night, and our air conditioner was out. We live in South Florida, so that's kind of a nightmare this time of year. We contacted American Home Shield first thing in the morning, and within an hour, a technician had reached out to us. They scheduled an appointment. The tech showed up well within their window, and he was in and out of here in 30 minutes. We haven't had an issue since he left.

The services that AHS offer are not comparable to some of the other home warranties out there. Because one, if you have a home that's older and you have issues, a lot of the other home warranty companies do not cover them. I love that AHS doesn't hold that against you. I'm a realtor broker, so I definitely will be referring my clients. AHS is a great company to go with and they're very reliable and dependable. Ambient Air also provided great service when they came out. The HVAC system needed to be serviced. The tech was very professional. Everything was running great.

We could barely read the numbers on the stove. The head unit was burning out. Reliable Property Solutions came out and replaced the head unit. It was quick and easy. Usually, I do my claims to AHS online. The actual submission is really the issue. I had issues where the techs didn't end up addressing the reason they were called out, which was a service check. I had an AC unit that went down and the subsequent company was saying that this stuff should have been identified on the maintenance check. I tried to work with American Home Shield to avail that issue and had challenges. I had a service check done on both my units. About a couple months later, I had an AC unit go down.

It's very easy submitting a claim with AHS. I don't even have to talk to anyone, I just submit everything online. Then they text and email me back a confirmation. Then once a company is assigned, they email and text me back. Then that company calls me and makes an appointment. My washing machine wasn't draining recently and the techs came out and found in the drain port, there was a raggedy cut up T-shirt. So, they stayed until it was fixed and pulled the T-shirt out. Then they had to order another part and came back with the part. They were great.

My daughter was taking a bath in the bathtub on the second floor. Then, in our kitchen, we saw water running from the ceiling. I ran up there and had her stop taking a bath. Discount Contractors came out to diagnose the problem. At first, the plumber thought it was the overflow valve so he replaced the seal on that and then he left. Then, my daughter got in the bath and it happened again. He came back and found a crack in the tub. They don't fix that, so I'm gonna have that fixed myself. We just started with American Home Shield and we already filed a claim in the first month and they handled it perfectly. It's definitely a worthwhile thing to have.

The service is pretty good. We just have a recurring problem with the air conditioning. We're getting a leak from our ceiling and the contractor is gonna come back out today.

I had an issue with a fluorescent light that was in my kitchen. I purchased a replacement light, but I was going to have the tech look at it. When the guy got there, he looked at it and told me that he could fix it easily without putting in the replacement light, and that I could return that. But he ended up putting up the replacement light, then I paid to have the ceiling fan put up in my living room.

American Home Shield is a good insurance to have on your home in case something breaks down. Most of the time, I go online when submitting claims and that's easier than calling in. Their contractors are very professional. For a claim I had, a tech diagnosed the problem right away. He was on time and efficient. I appreciate that. American Home Shield has been doing good.

There's always a two or three-business-day gap between the time I put in the initial submission until I hear back from the service provider. That's kind of a standard operating procedure, so it ends up being a bit of a waiting thing. But that's not on American Home Shield's end. That's got to do with the way the contracts are set up with the service providers. I like AHS so much and I have two houses covered by them. Just having the convenience of being able to make a call and say that we have an issue is so worth it for my wife and me. I recently had the AC worked on. The first group that came out was Comfort First Heating and they identified that it was an electrical problem and not an HVAC unit problem. They called AHS back and scheduled an electrician to come out. The electrician came and got everything all knocked out. I have recommended AHS to a number of people.

The upstairs unit or vents were blowing hot air. It was set on 78 so it should have been cool. The fan outside wasn't turning so it wasn't cooling the air. The place I called said it would probably be 10 days and for me to call my home warranty as it could be done in two. I did and the repair people that came out replaced a capacitor. The unit is working great now.

American Home Shield could improve in the amount of time it takes them to get back to you for a claim. I've only filed two claims. One was approved within a week, and the other one took a month before they could approve it. The contractors that were hired were pretty professional though. They would call about an hour before they were coming out to make sure somebody was home, and they would get there at the time that they said they would be here. They were respectable, did exactly what they said they would do, and they took care of the claim professionally. American Home Shield could do a better job with having people answer the phone that you can understand. Most of my phone calls were with people that didn't speak very good English. You kept having to ask them to repeat themselves, and it just makes it really tough to ask questions or have your questions answered when you couldn't understand what they were saying.

The toilet was running for 15 or 30 seconds every 10 minutes, and the contractor swapped out one of the internal parts and fixed it. I've been a customer of American Home Shield for about seven years and this is the second property I've owned using a home warranty. I would never buy another property without having one. They're worth their weight in gold. AHS seems to assign me somebody randomly though. If I have had an appliance repairperson, I'd love to have the option to use them a second time because they would be familiar with the project.

The guys that came out to help with the plumbing were fantastic. I felt really badly for them because it was pouring rain here and they were here for two hours. They were absolutely soaked but they did a good job and they were very professional. They fixed at least what they could fix. It turned out that our house is on septic, so we have to get that pumped. But they were able to unclog what needed to be unclogged. I had another claim because our ceiling fan didn't turn on and the guy who came out for that was really nice, too. But it has not been resolved yet because he said it’s a specific part that he was going to have to order.

I just went online and filled out the information I needed. And they took care of it from there. The techs were able to fix both of my problems whenever they were here in 45 minutes. They were completed and gone. AHS is a good, one-stop place. Whatever you need, whatever you got a problem with, you just have to go one place and they send out somebody to take care of it.

We had two different leaks. One in the upstairs bathroom. I thought that it was coming from the showerhead. The tech noted that it was from the faucet in the bathtub. So, he replaced that. Then, in our bathroom in the basement, it was leaking out behind the wall into the storage area of the basement. I didn't know why. That bathroom is not used very often. But he also found that on the faucet for the tub, there was a piece that had worn. So, he replaced that. Submitting the claim for that to American Home Shield was fine. Because these were not like Oh-my-gosh-things-are-spilling-out issues and we have other bathrooms that could easily be used, it wasn't a big deal to get someone out here super speedily.

The mechanism that made the flame go on the hot water heater went out on me at least three times. And every time, it was at a shorter number of days and it just didn't last. The last time was last Sunday and my son was unable to light it. He said it was a matter for the pros. So, I have this home warranty and I made an appointment with Ark-La-Flow. They looked at the part that ignited the flame, not the whole hot water tank, and they said there was something wrong there. They tried to re-light it and there was no hot water in the system because it had been off for over 24 hours, but it still registered as overheating. They decided to substitute that with a newer assembly and now, I have hot water on demand. The techs were on time and very professional. They were polite and didn't leave a mess. So, I was pleased with the whole experience. All in all, I would tell others to go ahead and use AHS.

We were noticing a red light on the control panel of the AC of the house we bought two years ago. Service Max came and remedied the problem. The emergency heat mode had somehow been kicked on. A month later, the AC had the red light again. I put another work order through AHS and Service Max came back. At that point, our system was fried. Luckily, we had the original paperwork from the homeowners and the whole system was 15 years old. The techs tried to get it back up and going but it wasn't coming back on. They said I needed a whole new system.

My disposal had something in it that I couldn't get out. It was good when I submitted the claim. It was an easy process. It would be nice if once you're putting in your issue, you could select a vendor that you like. But that probably wouldn't work in my area since it's small. The vendor rescheduled. Their people had COVID. The second time, the tech called when he was ready to go while we were all at work. We just got the disposal fixed last week. But it was good when they got there.