American Home Shield Reviews

My electric bill was sky-high because of my hot water heater. There was a leak under the floor. The tech was good and nice. He fixed it.

The filter wasn't all the way in. The contractor was able to fix it and it was repaired quickly. We've only put in three requests. We cancelled one of them. We've only been using American Home Shield for a few weeks and it's been great so far. It’s expiring and we're hoping there'll be an opportunity to renew it.

The process of submitting the claim to American Home Shield was fine and I feel good about the coverage. The contractor seems to be great. However, one socket in the hallway still doesn’t seem to be operating because the guy said something in it wasn’t working. But I'll get him to look at that when he comes back. He's gonna contact me again when he's coming back out to install my ceiling fan.

I've got two American Home Shield policies. I've got a policy in my home, and I've got a policy on my rental. And I've used them both two times. On my house, they've replaced the water heater twice. Worked out just fine. On the rental, the first time, they had to come out and do a repair on the furnace fan. And the second time, they had to come out and do a repair on the air conditioning fan.

The guy from US Air Conditioning of Texas that came out here for the AC was great. The stove claim is taking too much time, however. The guy who originally came out did a good job but he passed it on to an electrician and I'm waiting for that guy to come out.

When the dishwasher was not working correctly, a technician came out the first time and fixed the pump but the problem did not go away. We raised another request and there was no charge for the subsequent trip. The same technician came back and was able to fix. The only issue is the availability of folks to come by. It is such a long lead time which becomes inconvenient. For almost four weeks, we had no option but to do dishes by hand.

I didn't have a problem with putting in the work order for the AC and American Home Shield getting somebody out to the property within 24 hours. The technician called me 30 minutes before he came out. He gave me enough time. He also knew what he was doing. He went right in there, replaced the compressor and kind of explained to my dad the difference between the freon. I was gonna get R407C but I ended up switching back to R22 because it cools the house a little bit better. I had American Home Shield a long time ago when I first bought the house and that time, it was difficult getting the AC fixed. But this time, it was very easy. They cover only $10 for the freon so that was a little pricey but I was okay with that because everything else was covered. We have another house in Pensacola and I'm thinking about adding that house and our house here in Texas onto my plan.

I'm really upset about American Home Shield. They think the service is included then I'm being charged by the plumber that comes then they tell me that I have to pay that amount. It's outlandish. American Home Shield could help me with big item products. I'm paying a lot of money to the plumbers because American Home Shield says it's not included. I ended up paying for the freon for the air conditioning unit which is fine but they charged me twice. I told them I had an air conditioner problem. When the guy came, he said, "It's two different services because you have two different units." I said, "But you're here. Why would I have to pay twice the $100." But that's American Home Shield's policy. I feel like I'm being ripped off by them. I'm extremely disappointed.

I had to use American Home Shield last year for the dishwasher. Active Appliances came out and fixed it. Ironically, it was the exact same issue that happened again this year. I scheduled the appointment. They called and set up a video conference call, just walked through it first. They came back out and corrected it. I also had to use AHS for the stove and they fixed it as well.

Usually, I would call for the service on any appliances and most of the time I get the technician, for the air conditioner, sometimes the next day or two days the most. For the other appliances such as garbage disposal, which I don't have too many, maybe one or two days. This one took almost four months. I wasn't happy because this was a request that I did on April 12th. American Home Shield solved the problem last week. Fortunately, they authorized me to get a dishwasher, which I already did. It was a brand new one. And they gave me Olis. But how would you feel that you requested service for a dishwasher and it took four months to get it fixed?

I use the online approach when I submit a claim with AHS and it's user-friendly. It's easy to follow. It works. Everything is done and set up nicely to expedite orders and the service.

I've had American Home Shield for several years now and I truly wouldn't want to live without it because I'd be afraid. I've been very happy with them. With my recent claim, the AC stopped cooling, and the gentleman that came over could not have been nicer. He addressed the situation very fast and I couldn't say anything better about him. Overall, I recommend American Home Shield to everybody.

I had a claim last month for my air conditioning. I submitted it online and I had no problems. American Home Shield sent a contractor right away. The tech who came out told me what he found wrong, what the remedies available were and resolved the problem that day. Overall, having the home warranty has been a great benefit to me.

For my recent claim with AHS, the AC work seems fine. The rep came and it was a problem with the fan blade. I directed them what the problem was and they were able to do the mechanics to fix it. But we have other bigger problems with AHS. I had to call in for an oven. It's now over five weeks, I don't have an oven working because, first, they made us do a teleconference with the service provider who said, "Yes, it's the coil that's broken. We're going to order that for you. It will be in a couple of days." Took 10 days to get it in, then they get scheduled.

The dryer wouldn't come on. And it was addressed fine. The tech fixed it. She had to order a part. She did a good job. I've called American Home Shield twice, and that has been the same people both times. They've done a good job both times.

I'm a property manager so I call more often than your average homeowner or policyholder because I have multiple properties and I have American Home Shield on several of them. I don't recommend them to my property owners. I've had a bad experience with the call experience and the vendors several times. I've had one particular vendor that they continue to use and time and time again, there are issues with their services and work done.

The repairman that came for my AC did great repair work. I like that I don't have to go out and try to find somebody that I know to fix this one here. I rather pay American Home Shield, call them and they get somebody to do it. We’ve had AHS for about 20 years now. I also talked to a friend and told him about it.

We've had to use American Home Shield once since we've been here and it's been good. We were delighted with the young man that came out for the dishwasher. He was conversant and we all had a really good laugh about the situation.

We went four days without hot water but it was over the weekend so it was not a big issue. AHS called me the next business day. We were having trouble with the pilot light. The tech replaced the whole control module including the pilot light and he explained that it was a Honeywell, that Honeywell builds other things very well, and that he has replaced a lot of this specific Honeywell that I have. He was quick and very knowledgeable.

The washer wasn't spinning nor draining. The dryer wasn't hot all the way either. The guy who came here did an excellent job. He already knew what the problem was and he fixed it. Get a warranty now to save a lot of money. I got both things fixed for $81. I highly recommend AHS.

Before, I was able to log in through the website of AHS. But I don't know why I've been having trouble logging in. So I had to call and submit a claim. But it was easy. The freezer stopped cooling and the icemaker stopped throwing ice. Then it felt like the fridge inside was already not cooling enough. They made the appointment. The first appointment, they just wanted to give me a date, two weeks from that day. So I called AHS back and they scheduled me with another company. They got me in within four days. The tech came out there and I needed more Freon in the fridge. He recharged it. Got it back working and pretty fast and easy too. The quality of the work was good. The main issue that I've always had is that sometimes when I call, they don't want to give me an appointment till two weeks out. When you're talking about my refrigerator not working and that’s my only fridge so I need to get it fixed ASAP.

We came back from a trip and the upstairs air conditioning unit was not working. We did a claim for it and the process was quite hassle-free and efficient. The service people that came out were very professional, quick, friendly, and knowledgeable. They resolved the problem that day. American Home Shield has been wonderful. A couple of years ago, we had people come out for a dryer issue. That claim was also nice and easy. American Home Shield has been quick and they have a solid history.

The website of AHS was nice and great. When I submitted a claim, they told me that the techs would come out. They gave me a day and they told me the time that the person would be there. The tech that came out was good. I would recommend AHS to anybody. They are definitely really convenient. You have this support system that somebody’s gonna be there for you if something goes wrong. However, there hasn't been any real follow-up with me as far as what’s happening and what is to happen.

We had some bolts that came loose on the side of the toilet where the toilet was almost spinning. The techs fixed that and everything got taken care of. Whenever something goes wrong, I can count on using my home warranty. It helps take away the major cost. One of the things that I found to be important was that the warranty also covered the hot water heater.

My washing machine wasn't going through its rotations. Lamar was the gentleman who came from the company. He was fabulous. He had the whole thing fixed within half an hour. It needed a new pump and he had the pump. He was a lovely person to work with so I would definitely recommend them. Sending in a claim to American Home Shield is really easy. You just call them, pay your $75 fee, and then you never pay another thing for that call. When I had just moved in, the dishwasher started to flood my brand new kitchen and the contractor was out and fixed it incredibly quickly. I would recommend keeping American Home Shield. There's a certain peace of mind knowing that I can call somebody that I trust. I don't have to start calling people. I just call American Home Shield and if they can't fix it, they replace it. If that washing machine couldn't be fixed, they would have bought me a new one. So it's well worth the investment.

I've submitted two claims in one week. American Home Shield fixed my refrigerator and my garage. This time, everything moved smoothly. Everything was very well put together. It was a great experience.

I always keep coverage. I switched to American Home Shield because it didn't cost as much. It's worth it. I submit my claims with AHS online. It's the easiest way than trying to call them. It was good when the tech named Quinn came out for my AC. He knew what to do.

I had a stoppage in my dishwasher, my bathtub and my kitchen sink, and I had a broken garbage disposal. I submitted a claim online with AHS. Then, a few hours later, I got a call. They had a gentleman come over who was a plumber and he solved the problem in 15 minutes and went away. Overall, it was pretty good. The refrigerator decided to not work at some point. They had another guy come from a different plumbing agency that came. He just drilled a little hole in the back of the freezer and fixed everything and went away. Then, the other one was my toilet. Another guy showed up, fixed it and left. I would recommend AHS.

American Home Shield's monthly rate was better. When I call, they always have a third party come out and handle what is needed to be done. And they have been good to service and everything has been fine. The contractor is coming out again tomorrow to add a float switch to the air conditioning system that is not there. But when I call to put in a claim, I don't like how they automatically say, "We'll charge your credit card,” before even adding on the service to be done. So I always hang up and call back to talk to someone first before I had them take my funds out of my account.

The service I received recently was excellent. The repair people were super. They were very knowledgeable, personable, and knew what they were doing. I had an electrical strike, which caused a power surge, and they fixed it.

The fridge in the garage wasn't working. I called American Home Shield and I said, "This is what's happening. It is in the garage, so make sure." Whoever came to repair it also told them, "This is in the garage.” They said it was approved. Then I talked to somebody who said it was approved. The person who came was very professional and really good. He put a new compressor. I would tell others, "Sure. Just join them. They are the best."

I called American Shield and they gave me a number to call in regards to someone who can fix the microwave. I called the contractor and made the appointment. The gentleman came out and looked at the microwave. He took it apart and said that he knew exactly what it needed. So, he ordered the part. He said that once the part comes in, he would come back to fix it. He came back a week and a half later with the part and it took him 20 minutes to replace it. He put the microwave together, tested it out and cleaned up his mess. It was the control panel and it worked perfectly after that. The guy knew what he was doing. I love American Shield. I've had them for years. It was very convenient for me and because I've done claims in the past, I knew how simple it would be. It was a very positive experience. People should sign up quickly.

American Home Shield did finally resolve my issue. They weren't very communicative throughout the process. I had to stay on them. But they did resolve my issue and my A/C was repaired. The A/C repair company was very good throughout.

My sump pump stopped working and it needed to be checked. I called American Home Shield and they sent the plumbers who did a good job. I didn't have a problem this time but I had a problem the first time I used American Home Shield. It was for a garage door. The garage door company called me and set up a time with me on Sunday between 12:00 and 4:00. However, they called me at 10:00 in the morning and said they were 15 minutes away. I said, "I'm not there. You all told me between 12:00 and 4:00."

So far, American Home Shield has been doing a good job. They sent us a service representative to come out from an air conditioning place to evaluate the noise that my air conditioning was making. The service reps said that they'd have to check back with American Home Shield to see what they're going to do about it. I haven't heard anything and it's been five days. Other than that, I’ve had one other claim with them and they were very good about coming out and fixing the issue. From what I can gather, they're a good home warranty company. They've been good about making sure somebody was on top of my claim.

The latest claim we had and American Home Shield has completed was plumbing. The claims process was fairly easy. I requested someone online. We had a really great guy come out. His name was Joe, and he came to fix three of our clogged faucets. He was able to fix everything. He was very pleasant. As soon as he got to the door, he showed us his vaccination card and came on in. He had put a little foot covering on, so he wasn't bringing any dirt or anything into the house, and it was very pleasant.

My third policy with American Home Shield was getting ready to expire on June 4th so I called and renewed my home warranty. 623 bucks was charged on my credit card and I paid for the whole year at a time. About June 2nd, I thought that since we are going to put our house up for sale, I was going to upgrade the warranty to one that is a little bit better because we’ll use that as a selling tool for our house. I called American Home Shield and asked what kind of deal they could give me on the upgraded one I had. It was 150 bucks more and I was fine with that. It covered a lot more stuff. They said they were just going to charge my credit card the difference, which was perfect.

I'm not super happy with American Home Shield’s service. Everything is not covered. I had a tub leak, and it was upstairs. When the tub drained, it was leaking from the upstairs through the dining room chandelier. So I called them, I paid the $75 service fee and it took them three weeks to determine that it wasn't a covered expense. They told me to pay the plumber $475 more. He was going to cut open my wall to ascertain the problem. They won't fix the wall damage though. I called another plumber and I got it fixed for $200.

Realty Rekey was my second choice. The first company that was assigned to my claim did not respond until after we have reassigned it to another company. Realty Rekey called me and they did push the original date back to the following week from a Friday to a Monday. But the guy showed up and he was first class. He was exceptional, responsible and did the job in a timely fashion. That experience with Realty Rekey was fantastic.

I had an issue with my air conditioner and I got in touch with AHS. They sent Right Tech Heating & Air and the tech did a great job. I was very happy with him. But almost everything he did was not covered under the warranty so I ended up paying $1,000.

We've been able to call and ask questions. American Home Shield steered us back to a manufacturer warranty in one instance and have been prompt, informative, and kept us in the loop. For the dishwasher, the gentleman that came out was wonderful. He was on time and stayed on task. When he came back, he explained what happened, showed me how it would not happen again because there was a fire inside the dishwasher that we were unaware of. So, really grateful that he was able to put my mind at ease and showed me how that wouldn't happen again based on his repairs. It has been great because anytime something looks like it would start to go wrong, which we have always referred to our house as the place appliances go to die, we now at least know we have some back-up to this instead of just constantly replacing things. We're grateful to have the back-up now.

AHS has been really great and they've been responsive. We've only been in the house for less than six months and we didn't expect to have this going on with the house but with them, we would call and they would send somebody and let us know what's going on. The first thing we had an issue with was our furnace and it was a couple of days after moving into the house. It was leaking a bucket every couple of hours and they realized that the previous owner didn't have the pipes set up properly on the furnace to drip. They fixed that.

With the upfront sale made to me, American Home Shield made it seem that the process would be seamless but it isn't. It's not as easy as I thought it would be. They have a list of contractors in our area and it turns out the closest contractor we've ever got to come out the house is at minimum 60 miles away. I also had an issue with a technician so I called the provider to say so. The lady was very rude, told me she didn't care and hang up on me. I was quite shocked. I finally got ahold of a live person at American Home Shield and explained the situation to them. They said they were sorry and would try not to send that person out to my home anymore. Most recently, a technician came out to repair our dishwasher. He had to come out twice to do it but got it finished.

Having American Home Shield has been beneficial and I recommend it. We've put in our share of requests and gotten things taken care of. Almost everything has gone smoothly. Recently, I put in two warranty requests the same day, and the air conditioner part was handled, but I also had an issue with our pool pump. The person showed up and said, “The pool pump broke, and we need to replace it. It should be in in a few days, no later than Monday of this week.” I haven't heard from them since.

I called my claim in to American Home Shield about 6:30 in the morning, and the techs were here about 9:00 and took care of it. They replaced the capacitor, so it's back to where it was. They were prompt and courteous. They called me and informed me when they were coming.

I called my insurance company, which is American Home Shield, and told them my air conditioner was not working. They told me they'd get someone out there and they chose Plumbers Inc. Arturo, the guy that has been coming out, was nice enough, but he doesn't fix the issue. I'm extremely frustrated. I haven't had air conditioning for almost a month and it's over 100 every day out here. I have a feeling that American Home Shield doesn't even want to help. A new motor was put in at one point, but Arturo will be out today again between 1:00 and 5:00 and that will be his fourth time out here. I’m not very satisfied at all.

American Home Shield is a little expensive but because I have had some sort of response and I know how it works now, there's no reason for me to change. I've been with them for about 10 years. The guy who came to do the dryer was a great representative. I got good service this time. He worked on that dryer until he made sure it was right.

Our unit completely shut off and the upstairs unit shut off a couple days earlier. That got shut off because somebody ran over some of the wires. I requested for service and the contractor came out promptly (the next day) and diagnosed both units. Some of the controller wires from the upstairs unit were simply unplugged. They got the upstairs unit working right away, which was great because it kept the house cooled off. Then, they ordered a part. They told us it was gonna take a while and they kept us up to date on it.

My dad had American Home Shield years ago and they were pretty good up until my dad started having some issues. They gave him the runaround about fixing stuff so he canceled the home warranty. When I talked to their customer service reps, she shared with me that American Home Shield has made changes and they are a lot better than what they were. I'm starting to see they are not.

I like having the confidence that if major repairs are needed that I'll have some coverage with American Home Shield. But there are a lot of things that are not covered by American Home Shield, like with any insurance. I had a plumbing issue that they helped me with, but the plumber that came out told me that I needed to buy the parts myself because the parts that American Home Shield would provide were not very good quality.

When my air conditioner stopped working, I just went online, logged into my American Home Shield account and requested service. The tech was very helpful and thorough. He assessed the problem, handled it, and my unit started working again. AHS has been easy to work with, and they've gotten service people to respond quickly. Getting people to come out to assess your issue and not having to pay a lot for each service call is a benefit.

I had a faucet issue that the guy from Messina Plumbing, Joe, fixed brilliantly and he explained to me what was wrong with it. He is a reputable, very conscientious, and very trustworthy person and he's very skilled. He's been here before. I got his card because when we need plumbing work, we're just gonna call him directly. But the people American Home Shield sent out to fix the air conditioner sent a kid who doesn't know what he's doing. He put a hard start on the compressor to force it to start and that made it lock up. I woke up at 11:30 at night hot. And AHS was gonna send them back out. When somebody can't figure it out the first time and they're supposed to be a pro in that area, they're not gonna fix it by coming out a second time. If they knew what they were doing, they would have fixed it the first time. AHS needs to vet the contractors that they send out.

When the air conditioner was not working, I went and made a phone call to American Home Shield. I was told my appointment had been scheduled with Atlanta Air and I called them to let them know. The last time my air conditioner messed up when I first moved in, they were super helpful and unreasonably nice. They fixed one thing then they realized there was something else and they fixed it too. Then they realized there was something else again and they also fixed it. There were six things wrong with it. It was overcharged and the motor for the fan had to be replaced.

AHS sent out a tech to check an air conditioning unit in our rented property. When he got there, he said it needed Freon and charged it. But it was not a thorough job and the tenant doesn't want him to come back to the house. After talking to another air conditioning company, they said that he just charged it and that was not how you do that. They said that the condenser needed to be cleaned before he could even diagnose it. But the diagnosis was made as the first tech walked into the house. So, the tenant was uncomfortable with him. They also said that when a tech gets the unit, he owns the unit until it's fixed.

When submitting a claim online with AHS, the options weren't all that great. There wasn't a thing for clogged toilets, so I had it under "other". But it's user-friendly. We've had chronic clogging so the toilet would overflow. When you plunge it, you think it would be fine, but then it comes back out. The guy came out and snaked through the toilets and got them cleared up. Then with the third toilet in the master bedroom, he noticed that while he was checking everything over, the tank is cracked. He wasn't sure if that would be covered, but he was going to submit a claim to see if it would be covered. AHS has a decent deal. You pay the fee. They come out and fix it. If it doesn't stay fixed, you can call somebody back out. They try again for free. If they can't fix it, they're supposed to replace stuff.

Our toilet in our master bath was leaking on the bottom. I put in a claim online and AHS told me the contractor's name and their phone number. Greenway Home Services has been out here several times and we’ve had some negative interactions with them in the past. But this person that came this time showed up on time, replaced a wax seal, was in and out, and had no problems at all. Having American Home Shield was super convenient. It was 48 hours from the time I put in the request to the time it was completely fixed. People should make that investment.

I wasn't getting power to my outside outlets and to an outside light. The contractor had to come out twice. The first time they came out, they did not fix the problem. I called American Home Shield and they sent someone else out, and fixed the problem. I've had a great experience with AHS. They made sure I was taken care of.

Our garage door wouldn’t close. The tech that was sent out was friendly and knew his work. But I had them come back to look again. There was something dangling in front of the electric eye and they fixed it.

Cascade Plumbing came out for the bathroom and the tech understood everything and worked well.

We initially called American Home Shield on Saturday. We had a leak and couldn't get the water to stop, so we had to shut our water down. AHS said, "We'll put this in as an expedited service request. Someone will be out there today." It didn't happen. So, we went without water for 15 hours. I called the next morning right away. That rep told me, "Oh, we're so sorry. It wasn't put in as an emergency request, but we'll do it today." That time, it was Sunday and I had already looked up Sigmond Plumbing and it said they're closed on Sundays and it said nothing on their website about coming out after hours. I was like, "They're not even gonna come. Do they work after hours?" The rep said, Yes, yes. We sent them the email and somebody monitors it and someone will be in touch with you in four hours." Four hours came and went. So, we had to go and fix it ourselves or we would've went for two days with no water.

The service with American Home Shield has been very good. Recently, we had a gas company come out and do an inspection. They found a small leak in the water heater so we had to have it fixed before we could heat the water. They addressed the problem right away and were very clean.

The AC had a stopped up waterline on it and it has an automatic shutoff. I got the contractor out here as quick as they could. They found the problem and hopefully, they fixed it. It’s working, and that's all I can ask for. American Home Shield is doing a good job.

When submitting claims, sometimes I was having a challenge understanding some of the co-workers that were fielding the calls. Maybe English was their second language. I had to ask them several times, "Could you be a little more clear?" But I wasn't upset, it just took a lot longer in the process because I could not understand them. Other than that, with my recent claim, Jets Electrical Installation was fantastic, cordial, on time, and went above and beyond what I thought they might do. I still have an open claim, though, as I'm having service done on my AC and that's still pending. But we'll see how that goes.

I called American Home Shield and told them what was going on. They sent the initial guy and he agreed that the stovetop and the built-in oven were shot. The wiring was not up to code so I paid American Home Shield $100 to have an electrician come out and he fixed it. He had to rewire and put a junction box in. But I still got the oven in the middle of my kitchen which is only five feet wide. American Home Shield told me they're looking for a contractor to do the oven. The experience sucks. This has been going on for over two months. I have no cooktop and no oven. I can't cook a steak or even boil water on a stove. I can't do anything with it. It's not wired to anything. They pulled it out when they were going to put the cooktop in and when they pulled it out, they left it out. I have no idea who's supposed to take it away. According to my contract, American Home Shield provides the installation parts, removal of the old stuff, and removal of the packaging on the new stuff. They haven't done any of it.

It's supposed to get up to a certain temp inside of the refrigerator and the freezer. But so far, it's not getting up to the temp that I have it set for. The contractor has been out there and replaced the parts twice. He said he replaced the same part, but it blew out again. He again put the same part back in there. So, I'm waiting to see if that one hangs on. I also had my air conditioner unit worked on. It has been three weeks ago. It's going good. The service has gotten better. There used to be a long wait. If something would go out in the summer, I would have to wait several days before somebody could come. But this last time, the contractor came the same day that I called. Also, they all seem friendly and try to do their best. I appreciate that.

AHS gave me a great introductory offer but I've noticed that my monthly bill went up. But their claim process was really easy. I love being able to go online and get response right away. They make the appointments right away and I just sit back. We had a couple of faucets leaking and a toilet bowl that was cracked. AHS determined that one of the faucets didn't qualify because it was an outside faucet and it was beyond the foundation. The other faucets, we discussed different ways of repairing it, and we realized that cashing out on that faucet is the better option. With the toilet, we were recommended to cash out on that one which was the wiser choice.

I've had multiple claims with American Home Shield and they've processed it properly and to my satisfaction. I prefer to submit those online. It's much easier and I don't have to answer dumb questions. However, sometimes I can have a service and it wasn't provided right, and if it's not corrected, they have me pay for service again. But then the issues are resolved.

The tech from Neighborhood Appliance did well. He first did the inspection through a video chat. Then, he came and tried to repair it but he said a couple of parts were not good. He said he needed to replace those and that after a week, the parts would arrive and he would schedule a meeting. American Home Shield is doing a very good job.

We had an air conditioner issue. We had done some minor things before the tech came, like flush the condensation line and change the air filters. If I set my thermostat to 74, the temperature would get down to 74 for a little while but the unit would never hold it. It just seemed like it would never really cool properly. The tech said he saw an oil leak on the outside unit but unfortunately, everything was still working and he couldn't replace anything that's not broken.

The tech came in for the dishwasher and he fixed it. Then, it leaked all over. He came back and took the main computer board out. According to him, the part that he received and replaced was defective. He’s a very nice guy but American Home Shield is pushing him to fix the unit rather than replacing it. AHS has benefited more from all the premium that I paid and all the service that I have received. But it’s okay.

I had a repair for my refrigerator and the first contractor was Sears, but I canceled that because they did not have an adequate turnaround time to come out. Then AHS had someone else come out and resolved the problem. I also had an issue with my AC unit and Piedmont Mechanical was sent. It was good. I just had one thing that I didn't touch back basis with them. There was still a little bit of water in my drain pan, and they were supposed to have drained that. They did not do that when they came back out to service it. Nonetheless, American Home Shield's service has been okay. They've come out a couple of times and things have been taken care of in a relatively quick turnaround time.

I normally do service requests over the phone ‘cause I'm able to tell exactly what it is that’s wrong. Home Shield is very prompt in doing the work orders and getting someone out. With my recent request, there's still a leak, but everything else is better. The contractor and the Home Shield personnel were very professional.

AHS has been really fast and responsive. And we've had some solutions. I mostly submit claims electronically but within minutes, I'd sometimes get a notification that there had been a contractor assigned to the claim and that they'd be reaching out to me shortly. Sometimes, they call right then and sometimes, within a day or two.

The plumber came on the 16th, which was Friday, and the work was done very well. I was just under the impression that I could upgrade it if I felt I wanted to and I had that discussion with that initial plumber. But then the company called on Monday saying that they were in the neighborhood and if they could come over and install the faucet. They did that. But I was a little disappointed. I looked the faucet up and I've never heard the name of the manufacturer at all. I usually buy good brand name products that I can trust and I know you get what you pay for.

I have peace of mind with American Home Shield. When our air conditioner wouldn’t come on, the tech that came out was great. He knew exactly what the problem was after looking at it and he ordered a part. He was here the next day to install it and he got our air conditioner running again like brand new.

We had a dishwasher issue and when the guy came to work on it, he took a wrench to the water valve and he broke it. Then we had to open another American Home Shield case. They sent Dave's Plumbing and Dave's told us what time they were going to be there. They’re running a little bit late and they called us and let us know they were there. The tech said, “Oh, yes. This guy used a wrench and broke the water valve.” So he replaced it. They were very meticulous with making sure that everything is neat and that we’re happy with the work that they did. We couldn't have been happier. Dave's Plumbing was outstanding. If were had to find someone, it would have taken way too much time. The first two issues we've had since we had American Home Shield, we got a rapid response and superb contacts. We have two houses with AHS and we are super pleased.

The outside AC unit was making this loud noise. When the unit shut down, it stopped and then it never did it again. But we wanted someone else to check it because we weren't sure why it did that. American Home Shield sent the Family Heating & Air Conditioning out. Chris, the tech, came in and he treated it as if we hadn't told him anything. He went from scratch trying to troubleshoot and ran all kinds of tests with the unit apart and he found nothing. It hasn't made a loud noise since. He also taught us how to keep the outside of the unit air vents clean. He was very professional, helpful, and courteous.

AHS's claims process isn't too difficult and they've been pretty quick to respond. The challenge is the fact that I would get different people and sometimes the notes may not reflect. The communication can be a little bit better. Also, there seemed like there was an increase in the premium but my experience is well worth the investment. I filed a claim for the HVAC unit. Greenway Home Services came out and did their check. The person who came in was superb. He was very friendly, knowledgeable, and respectful. He discovered that the water was kind of backing up so he had to drain that and get things taken care of. He got our air going again. Then, I had another for my tub. My jet blower was not working right. Greenway scheduled a time to come out but we didn't realize there was no entry for them to get into it. We had to get one created and they're scheduled to come back this Wednesday.

When I first moved in, I had the locks replaced and that went perfectly. This time, the air conditioner wasn’t cooling as well as it has before and the contractor called me almost minutes after I submitted the claim. It was an excellent experience. We scheduled an appointment and they were able to come out in a week and a half. But that was because of my scheduling availability. When the tech came out, he was very professional and good at explaining. The only thing I didn't like was how much it cost to put more Freon. It was 110 per pound and it was four pounds, so it was a lot and only $40 was covered by American Home Shield. Still, with having them, I have one place to go to so it's convenient. I can call or go online and schedule, and they'll do everything for me.

It's been super easy to submit the claim online. AHS has sent someone out and my issues have largely been fixed. When the contractor came out for the air conditioner, they explained the problem and the fix. They showed me what to look for in case it wasn't working again.

It was a good experience with my recent claim when Breakthrough Pools came out. I got the product fixed and I'm happy. They were professional when they showed up. They were also on time. They did the job and got it done.

In general, American Home Shield is decent. It’s kind of on the pricey side but it is beneficial. When I needed them, their contractors came right out except for the refrigerator. I was kind of disappointed with that one. The parts of my refrigerator were covered but I didn't know that until the tech came out to fix it. I've also had to use American Home Shield on the same toilet leak twice. The first time I had it done, I had to pay for all the repairs on the house. The second time, I didn’t. The initial service fee was the only thing I had to pay for. That was within a calendar year and was kind of weird to me. Then when I thought I had some leaking issues, they sent the guy back out again.

I called AHS for the dishwasher that was leaking all over the floor. The contractor was gonna order a new board and had me order a filling for inside the dishwasher. They said that wasn't covered by the warranty. They were extraordinary and I liked them.

If it's something that's going to be more on the low cost, the process with AHS is really fast and easy. But if it's something like a large appliance, it can be quite painful. On the same day, I scheduled for an electrical and my washer. The electrical got taken care of within three days but for the washer, we're going to two weeks now. AHS could give status updates. I found out through the washer that it's a different approval process because of the ordering of the parts. It would have been good to have that understanding from the upfront, that that could be a longer timeline so families, large ones especially, could prepare.

I'm not having a good experience at the moment. My air hasn't worked in weeks. Someone came on Friday and said that it was the compressor. Someone came out this morning and said that it was the insulation. I've been in my home three years, never had a problem with the insulation and I'm still left without air. It works, but I have to put it all the way on 60 and who wants to pay a $400 bill every month? I don't and that's what it's running. But I don't have a problem with AHS. It's the company that they send out.

My wife called American Home Shield and reported that we were having leaking problems with our toilet. Steinberg Plumbing came out and looked at the job first. They changed and put the new apparatus inside the water tank. They thought that was the problem, but it wasn't. The next day, my wife came in and told me that we still got a leak in the upstairs second floor bathroom so then, she didn't use that. We have a powder room the first floor which is right underneath the second floor bathroom and she went in there then she felt water dripping on her head. She looked up and there was water coming from the second floor bathroom going down the PVC pipe and splattering on the ceiling there.

I've had AHS in the past and they were excellent. Their customer service and their vendors that they send to my home are always top-notch. Their website is super easy to use and it's really easy to put in a claim. I put my claim out on a Saturday afternoon, and they were responding to me by 8:30 Monday morning. So, they're very, very on top of it. The gentleman that came out knew exactly what was wrong with my ceiling fan. He fixed it in 10 minutes. AHS has covered everything that I have put in a claim for.

United Air Temp came by at the beginning of June. They were servicing my HVAC and blew a transformer. They fixed that but little to my knowing that they had also blown a motor in my fridge. I kept wondering why my fridge was not cold. I called American Home Shield and DMV Pro Tech came out and serviced it. I paid 100 bucks but having a guy to come out there would have been equally as much or more. Also, the part was included in the labor so a home warranty is really important especially for new homeowners like myself. The guy, John, did a great work. The other guy for United Air Temp back in June had to get his senior representative to come out and help. It took two days for them to fix that up for me.

The website was easy. I've been using it before because I put it in right after the one for the water heater that turned out to not be the water heater. Initially, we put it in for the water heater. And when the contractor came out, they said that the expansion tank and relief valve were not covered. They said it was not actually part of the hot water heater. And I was like, "Well, I understand they're on the outside of the water heater, but they're connected to the water heater." When I talked to Plumbing Enterprise, they said that the claim was denied and I would have to pay the $325, on top of the $100 that I've paid to get them out here. That was the first time that it was denied. And American Home Shield said, "Hey, look at your policy." And when I looked at the policy, it was one of those things that wasn't approved. And we had to get it fixed.

The contractor did the Freon, and then the compressor was bad. They got the Freon put in, and then the tech called me and said that something was wrong with the compressor. It had to be ordered by American Home Shield, and they would let us know when it was in. We’re still sitting in a 100 degree house. I've called a couple of times to see if the part is in, but I haven't got any answer in the last couple of days. They were hoping maybe it would be in today, but I haven't heard anything. Other than that, the people were super nice when they came out. Also, we've told people that American Home Shield was a good thing.

After I had submitted the request through the home warranty, I got a timely schedule. But it was a little difficult getting ahold of the contractor on the phone. Their website said give them a call in the morning, and their office hours on the website said 7:00 until 5:00. So I got up and called them at 7:00 and just kept getting a recording. But 8:00 came and I got ahold of them. And then they scheduled me for the next day from 10:00 until 12:00. The prior schedule ran a little longer, so they had to delay me until 3:00, which is understandable in this record heat.

When I turned the air conditioner, it wouldn't come on. I figured the motor was out so I contacted American Home Shield and they referred me to a contractor. Then they came out and found out the circuit breaker had tripped. They turned the circuit breaker on and the air conditioner came right on. It worked fine until about a week later. I went to turn the air conditioner on and it didn't come on again. So I went and checked the circuit breaker and it tripped. As I turned it back on, it tripped again, so I knew there was some type of problem causing it to trip. So I went online and contacted American Home Shield again, then they set me up with the same contractor.

The plumber from Immediate Response Plumbing and Rooter Service came right out when I filed a claim. They sent me a text and I could track their truck coming here. Also, his communication was good. He even recommended a damage mitigation company.

I called American Home Shield and made the appointment. They texted me and said that GE was going to give an appointment to come out. GE texted me and gave me a date that they were coming out. The tech took the microwave apart about five times with different parts. He kept trying different things to see if the microwave worked and he had to order something else. Then he came back and fixed it again. It took over a month to get the microwave fixed. A couple days after they fixed it, I went to use the microwave and I noticed that the numbers where it functions was loose.

I am away a lot. So, I got AHS to make sure the wife does not have to worry about anything. We just spent a lot of money on another home repair and I don't wanna do that again. So, we bought AHS and it worked. The tech that came for our AC was good, polite and fast. It works now. He put a dye in it so that if it leaks some more, you can tell where it's leaking from. It would be like a temporary fix to further troubleshoot.

The AC wasn't cooling the house. However, the technician that was sent didn't have to repair anything. We had to call in somebody for services before. It was 90 degrees and we couldn't wait on the AC. I wish the technicians come out in a timely manner because most of the time, these are big items and emergency situations.

When my air conditioner stopped working, a contractor came out the very next day. The tech fixed the unit within a short period of time and was on his way. I felt comfortable with what he did. He didn't try to push and immediately put a new one in. He was very honest. We were extremely happy. We have had another claim which was with a ceiling fan. The light worked but the ceiling fan didn't. A tech came in and fixed it. It worked for a while then it didn't so I need to call him back.

More Than Plumbing came out and investigated the area for my recent claim. It was really one or two things that it could be, it's either a clogged line or it's a broken line. Since the line is technically broken, the sump pump is working overtime. They were nice fellas. They reached out to me beforehand to let me know they were coming, which I appreciated. They seemed like they knew what they were doing. The one fella was training another fella. They said that somebody was going to call me from the insurance and verify if it's covered. Then, they said something about their boss making a final inspection to determine exactly what it is. There was nothing that the fellas could really do because it required one of those video cameras to go in there to see what's going on.

When submitting a claim with AHS, it is better to go online and file it there. It's 10 times faster. There were times where I've tried to call them to do a claim and the person was harder to understand. So I always just go online and do it now. Recently, in our house, on the second floor, we had a drain that got clogged up. And it happened to run through the AC unit. Water was filling up the sink and had spilled on the floor in the bathroom, and was dripping through the top of the ceiling. I was able to get it unstopped so that it would drain properly, but I wanted someone to check that to make sure that it was fine, and just understand where the water was coming from. Because I didn't know the AC was flowing to that sink. We were seeing an issue with cold water on one of our sinks as well. The tech that AHS sent was able to fix that. It turned out that the cold water was turned off there. He flipped it back on and explained that to me.

The master bedroom sinks were broken and the plug wouldn't stop. The plumber from USA Plumbing came out and brought some new parts. Both sinks are working now. I was really pleased.

The deductible with AHS is high, but our recent experience with them went well. The lights were on and blinking on our appliance. There was a lock there and everything was fixed by the tech.

Our air conditioner wasn't cooling the upstairs. My wife did the claim to American Home Shield. We've never had a problem with the website. We like it. Home Shield told me who would be coming and approximately what time they would be here. The one who came has been here before and I really like him. He’s a very nice fellow. There was nothing he could do though. It's a two-story house, and the air is coming up there but it's just not cooling. He said it's the same with every house. We've had Home Shield for quite a few years. We started using it when we lived in Maryland. When we moved to Pennsylvania, we renewed it and kept it, so we're very pleased with American Home Shield. I wouldn't go with anybody else. I've already talked my daughter and some other people into getting it.

American Home Shield sent someone out to fix my AC, and it was a great experience. But during the freeze here earlier this year, we had some issues with our pool pump. We pay about $100 a month for the warranty and it said our pool equipment was covered. One of the valves had burst. But American Home Shield said it was associated with the freeze, so they didn't want to cover it. We were disappointed about that because if you've had the coverage for the past eight months, that's $800 that we've invested in the warranty and it was somewhat unfair to find a stipulation why not to cover a $150 job. We had to fix the things ourselves. The other thing is that it seems sometimes, the legitimacy of things changes based on the circumstances. It seemed like anything that was brought up weeks or a month after was still being related to the freeze. It's not the way it should be. If you're covered, you're covered.

I’ve had two companies through American Home Shield who had outstanding technicians, and I wish there was some application that you could check if there was a company that was favorable to you or that you like. These guys that came by the other day were knowledgeable. They were truly professional. They explained what they were doing, the remedy and how things happen. If had to do it again, I will prefer them. But when you put the request in, Home Shield sends out who's the next on the block. I understand how they do that but when you got technicians who you got a little rapport with, I think that should be something that should be available. As far as AHS, sometimes, depending on the work level, you get instant feedback. Sometimes, you get it a couple days later. I know there’s a 48-hour window when you do your request, but maybe the turnaround could be a little quicker.

I had plumbers out previously and they charged me $234 and they said I had to pay for them to take my toilet off and put it back on. I asked why I have to pay because I paid my deductible and you pay so you don't have to pay anything else. So, I don't understand why I had to pay and I’m upset about that. I'm not supposed to pay anything. I called American Home Shield and they told me that they would check into it and get back to me but I haven't heard anything. But the technicians from Warhold were great when they came out for my fan. It wasn't spinning and they said that I needed a compressor.

He said he got to go through the process of elimination before they make a decision or they can order another part. I'm a little frustrated with American Home Shield because stuff is not getting cold in the refrigerator.

I've had the twice a year recommendation cleaning and servicing. The AC had a couple of repairs prior. I mostly call in and talk to a live rep. I just like speaking with a live person. I can explain what's going. The contractor resolved the problem. The tech was very knowledgeable, professional, and paid attention to detail. American Home Shield could work on trying to have some companies that are willing to work on some weekends. Other than that, every home should have AHS.

The contractor came out the next day after I filed the claim for the AC. They were great. They showed up on time. They got right back with us. They had to order the part and then they came out on Saturday. They couldn't resolve the problem then, and they said they'd be back on Monday. They were here prompt Monday morning and they worked a good eight hours on it.

Submitting claims over the phone takes longer than I would like, but doing it online works. Recently, I told my wife I couldn't figure out the issue with our AC on my own. AC in Florida ​in the summer is needed and she said, “Better go and get that in.” She did a claim, and the next thing we knew, we got a text and then the appointment was scheduled promptly. It all went smooth. I knew what to expect as well as when to expect the AC company, and they were professional, showed up on time and did the job. Luckily for me, it was just the thermostat on the wall, which was an easy fix. All in all, American Home Shield has improved over the years, and it's working good. The price went up recently, but inflation is going up. I understand where they're coming from as a company where some people have expensive repairs, and others don't. It’s got to be profitable too, but I hope the price doesn't go up every year.

From one day to the next, our thermostat was reporting that it wasn't receiving any power therefore couldn't control the unit. We tried to fix it ourselves by flipping breakers but nothing was working. We had a contractor come out and it turns out the problem was that the fuse on the unit itself had blown. They simply replaced the fuse that was in the unit and everything was working.

The AC in my upstairs unit wasn’t working. When I called them and told AHS about it, they acted upon it really quickly. The contractor that came knew what they were talking about. They kept coming back and went down every avenue, and found this, and then they found that until they solved the problem. I was totally satisfied.

When I submitted a claim for a water leak, I got a response and was even able to schedule the initial visit by the technician on that day. The technician came out this past Monday to look around and get the information to submit to American Home Shield for the approval. My only issue is the fact that I still haven't heard anything back from American Home Shield or the vendor and my situation is still not fixed. That part I'm not too happy about. Everything else has been good but a faster response time, especially when it's something like a water leak that could potentially cost quite a bit of money on the water bill if we don't get it rectified pretty soon, would be good. We're guesstimating about 400 gallons a day that's leaking. Now, we're on day five so that's 2,000 gallons of water that is going to be added to my bill as of this point.

We had a technical issue with our air conditioning. We submitted a claim, got a response back then someone came out the next business day. He pulled up a manual to figure out what was wrong and got it fixed. It was a good experience.

So far, I've had all good experiences with American Home Shield. Recently, I was having some issues with my air conditioner not giving any cold air. I called in a claim to see if there was anything wrong and American Home Shield got back with me really fast. I was able to pay my service fee over the phone and they contracted it out quickly. The contractor is still working on some things. They're not sure if there's something wrong on their install of the new unit. Whenever they checked on it, I told them that the air didn't feel as cold again. At one point, it wasn't blowing any cold. They came back out on their own to check it out and they're going to come back today to see if there's a leak anywhere that happened whenever they did their install.

The garage door was not working. I put in a ticket and American Home Shield assigned the contractor. The gentlemen came out the next day. He was extremely prompt. He came and got it fixed. I have the highest regard for him because he did a very good job. Everything is working good now. My experience with American Home Shield has been different from time to time. This claim was good. But I had a claim before where they sent a contractor that never showed up for days. I had to call American Home Shield and they said the contractor will come. It took almost 10 days for American Home Shield to assign another guy to come and do the work. So that was a bad experience.

Our air conditioner was not cooling. Last week, the contractor came out and said that it was a leak somewhere and they put in a refrigerant. It took until almost dark before it cooled the house down. Then, it happened again on Saturday. I called American Home Shield Saturday evening and they had assigned someone else. But then I called them yesterday and told them that this was the same thing that was happening last week and that I did not want a new person coming out here. They canceled the other company and sent Legum back out here. It's not finished yet. They have to come back tomorrow or in a couple of days to do some more work. I like the ease that I can get a claim started with having a home warranty. Unfortunately, a lot of times, things go on on the weekend and that could make it a little more difficult.

All Hours Emergency Plumbing did a good job. The thing that I had done wasn't covered though. They cost me about $900. Overall, American Home Shield has been a good company for me. The only thing I would improve is having the person that is assigned to do the work be required to contact me within a certain amount of time because sometimes it takes days.

There was a leak in the refrigerator and the contractor was able to fix it. Overall, American Home Shield works the way it’s supposed to. I’ve had several claims this past year and the process is fine, but after paying the yearly fee, and then $75 every time there’s a claim, it gets a little frustrating.

You have to through a lot of red tape to deal with American Home Shield. There's a long wait time on the phone and there are times the customer service representatives don't know what's going on. It's pretty frustrating. They don't read the notes correctly and they sent the wrong service provider out. Two years ago, I had an issue when I had a written claim but I was charged for a couple of encounters when the issue wasn't fixed. I just got the runaround a lot.

I had a recent claim for my dryer. When I pushed start, it wasn't doing anything. The techs said something about it was a common issue with the pulley. But the experience was good. They came in and did what they had to do. The dryer is working now. However, when I had an AC claim, I paid AHS to send somebody out. The techs came out and told me what was wrong but they never came back and fixed my air conditioner.

We bought our house in 2019 and we haven't rekeyed it. We needed to do that. We did a device request with AHS and that worked well. The tech was a gentleman. He was kind and professional. He let us know some things that we could do to improve our lock system. He couldn't do all of the locks but he did enough to keep us secure.

Whoever I talk to at American Home Shield was great. But my only concern was, I was so confused for a while because I made a claim and contracted him, and after that, the communication went unclear. They were supposed to send the new stock. I got the email and expected that they call me. I said, “Okay.” They would bring it and were supposed to switch old one out. The guy who brought it in said, “No. We don't do those things. You have to call your contractor.” They could have eliminated those steps. Whoever they contract should take care of it. I called them and made the appointment but I didn't know I have to call the contractor. Other than that, they did a good job. They were professionals and on time. I was very happy with them. I'm not a handyman. When something is down, I don't even worry about it. I call and they take care of it.

When I had an AC claim, the tech put a capacitor and had to rewire as the wire was burnt up on that unit. I also had somebody replaced a box in a washing machine.

Submitting claims to American Home Shield was very easy. However, I would like to know the price before I click through everything. Other than that, the techs were efficient, on time and they did a thorough job.

Everything went smooth with AHS. I had two running toilets that Prime Plumbing Services was dispatched for. The plumber came at the time he said he was gonna come and it didn't take him long to do the repair. He replaced the flapper and another part and everything now is fine. It was quick and easy and the only thing I had to do was pay for a service fee.

The professionalism on both the techs that have come out was pretty good. The second time, the tech explained what he was doing and answered our questions pretty well. But the problems are not fixed yet. Also, I ended up having to pay quite a bit for the second visit. American Home Shield didn't really pay for a whole lot of the service.

My icemaker wasn't working properly and it was dripping water out onto the floor. It was also creating a backup of ice and I was getting some in the refrigerator itself. If I put certain things to the back of my fridge, they would freeze. It was really annoying. Also, my dishwasher wouldn't start sometimes. Other times, it would run but it wouldn't finish the cycle. I called AHS and I got an email from them saying that it had been assigned and that someone would be in touch with me. The first person they assigned got cancelled and I didn't get notified. The company doesn't do Samsung. That was kind of irritating. Then, they sent Total Appliance Service.

My air conditioner was leaking water in my basement. I first thought it was gonna be another day or two before the plumber could come. But there was a cancellation and he was nearby, so he said that he would just come at that time if I was at home, and got there right away. He showed me exactly what the problem was and did a great job. I'm very satisfied with American Home Shield. I've had them a number of years and every time I've had a claim, it's been taken care of quickly and efficiently. I highly recommend them.

When my furnace was leaking, I called Home Shield and my experience was good. I was told that somebody would call me and I was given a date and a time window as well. The repair company then came out and they believed that there was a clog in the condensation line, so they corrected that. Everything was perfect. I recommend AHS.

We did a rekey service with American Home Shield and everything was seamless. The service was scheduled in a couple of days. The person arrived on time and was super respectful. He was really helpful and he explained everything to us. We had a really good impression of him. We were really happy with the experience.

I've had American Home Shield for about 16 years and I find them to be very responsive. I normally submit the service request online and get a response immediately or within 24 hours with a recommended vendor. It's an easy process. For this past experience, the vendor that they recommended was very professional. As a matter of fact, I'm having them to come back to do some work independently. So I was very impressed with the vendor. If you have a house, there will be repairs that come up, and they will sometimes pop up unexpectedly. So it's great to have American Home Shield in place to sort of defray costs.

AHS usually calls pretty high quality technicians that are good at figuring out what the problems are. That's the number one reason I really stay with the program. I like the people that come out. AHS is timely. They really adapt electronically now, and you can follow the contractors when they send you the message they're on their way, so you know who's coming. That's really nice when you're the only one home. I liked it. AHS is great. The only thing is that they have very expensive annual fees. I don't mind the $75 deductible but every year, it goes up more and more for no additional coverage. I understand the rise in salaries, but it's almost to the point of too much.

I asked AHS to have the locks rekeyed in the house. I sent in the request via the website and then they gave me the name, phone number and address of the contractor. I was told that we’d be contacted by the contractor. The contractor called and gave the information. The tech talked a little about himself, and we set up an appointment. He definitely knew his business. He was very friendly and professional. He was very quick too. We were very comfortable.

T Mayes Plumbing recently came out for my plumbing issue. The tech was professional and fixed the problem. One of the best ones that I’ve seen. He just walked in and knew what he was doing. He went above and beyond to make sure everything was replaced. American Home Shield jumps on it when I submit a claim, but it takes a while. We’ve had heating and air conditioning units over the years, and sometimes can take two weeks for them to get out there. If I say to them, “I can’t wait till next week.” Then, the contractor automatically cancels the appointment, which allows me to go back to American Home Shield and then they’ll assign another one. If you’re looking for a timely response, sometimes you have to go through a second contractor.

Having a home warranty saves you money. I got a replacement refrigerator.

We just moved back from overseas, and we rented the house out for two years. And when we got back on Thursday, the downstairs AC was working, but not the upstairs unit. I had to call American Home Shield. I did not have access, for whatever reason, online. The system was not recognizing my email, but that could be because the account was in our manager's name for a while when we were gone. So, I called and I was able to get to someone quickly on the phone. The repairman was very professional and on time. He diagnosed the problem and we needed a new coil. Unfortunately, he had to order a part, but he was able to add coolant so that we could use the AC over the weekend until he could come back on Tuesday. AHS answers the phone, they've taken care of our problems in a timely manner, so overall, it has been a good experience. They are reliable, accountable and efficient.

American Home Shield has always helped when I needed it. They just replaced my microwave.

I have a dishwasher claim and they gave me a gift card for a replacement that they thought was comparable. That was great but for me to get it installed is a different story. It's in backorder. But I was told that was going to be a longer time wait so I understand that. With my air conditioner claim, it needed to be repaired and the contractor, Delta Heating, came out the next business day. They did their job and it worked out just fine. Sometimes, I have to wait to get something done during times when people are all wanting the same thing. But the AC claim was very expedient.

American Home Shield did a good job. The tech was outstanding. He changed the motor on the condenser of my air conditioner and the fan blades. Everything worked like I paid for. The AC has been working well and the house is cool. But I've probably paid AHS more money than my claim would've cost.

When I use American Home Shield, it's easy. Recently, it was the garage garbage disposal, and they fixed it. The contractor resolved it the first time.

The tech did an absolutely wonderful job. He was very kind and easy to understand. He would even go on to explain why he was doing certain things, why it was taking so long, how that was gonna look as well as explaining in general how it was getting paid - six free ones and the other ones we paid for ourselves. It was very helpful to have that initial just change of locks. It was something I didn't even think about until they called.

If something goes wrong, my tenants call me and say, this and this is happening, then I either call American Home Shield or go online. It's been nice that I can just submit a claim and they get somebody going for me. I like that there's a fixed cost too. Recently, there was water leaking. We thought it was from the water heater, but it ended up being from the air conditioning unit. I had to have service with them again to have the AC people come back out. I have had other home warranty companies with some of my other rentals and so far, American Home Shield is the best. I'm pretty happy.

I called and American Home Shield set up the appointment. The company they sent did a good job and were right on time. They resolved the issue. People should sign up for this warranty.

I called in the early evening to submit a claim with AHS. The next day, the tech came out and he repaired it. It was just that quick and easy. I've had good experiences but I had extremely bad experiences as well with AHS. I had a hot water heater that needed to be replaced. The gentleman came out and gave me information that was absolutely incorrect. Wanted to charge me an exorbitant fee for the information that was incorrect and American Home Shield seemed very cavalier about it when I informed them of it. I've had a couple of other people on the same thing. So, the people that they use are not as reputable as I would think they would be. But then again, I had other people as reputable as I could ever want them to be. But I've had more not quite great experiences than I had great experiences.

A claim was put in for service for my AC and a technician was out the next day. He was on time and got the job done within 45 minutes. He checked on the inside and outside. He did an awesome job. American Home Shield has helped save money when things break down by them sending out the agencies that come out. They have been awesome until the recent one that I just had. That was really awful. The technician was very rude and unprofessional. He, additionally, broke my motor to the garage and tried to say that it wasn't working prior to that. On top of that, he sent me a dirty text through an online app and I don't have any friends that talk in that manner.

The agent was very knowledgeable, timely, communicated extremely well and followed up. You don't get that kind of stuff from technical support, just computers and everything. So, it was surprisingly a good experience with him. He truly understands customer service feedback and all those kinds of things. Even outside of AHS, I would recommend this guy to a friend or somebody, to say, "Hey, look. This guy right here is a sharp guy." What I got caught by surprise with was it forces me to go back and look again, to whereas I had to buy so many pounds of Freon, to go in my AC. And that the company will only pay $10 towards it. So, I found that a little bit disappointing. Other than that, everything went okay. The house was cool after almost a week.

We were having trouble with the ice maker. I called American Home Shield and I was able to get an appointment the same day. the problem was addressed in a timely manner. One issue I had with the home warranty was with vendors following up if you had to order a part or you were waiting for a part. In the past, vendors would be able to order parts. But now, you order the parts for the vendors. It would be helpful to understand the process.

We also had electrical sockets and a fixture that wasn't working right. AHS sent an electrician out and he worked around our schedule. He was very polite. We also had AHS change our locks. The warranty has been very helpful. It's worth what we paid.

My AC stopped cooling so I put in a service request with American Home Shield. I called the contractor at about 7 or 8 o'clock on the day of service. They answered and gave me an arrival time between 10 and 2 o'clock. Their service guy came out about 11 o'clock and fixed the issue. All in all, everything has been pretty good so far.

The light on the ceiling fan flashes on and off and we've had the electrician out six times looking at it. He kept telling us it was the light bulb and we kept changing the light bulb. Then, he said the remote was not good. At that point, it was just like whatever. Then, I had them come out and look at the other fans because they make so much noise and they said that there's not much they can do about it. Today, my husband told me the fan only spins one way and he said he doesn't know if he wanna spend a $75 deductible for the electrician to tell him that there's nothing wrong with the fan.