American Home Shield Reviews

My AC stopped cooling. It was blowing air and the outside unit wouldn't run, so I put a claim on the computer in the morning. I just went on American Home Shield's webpage, selected a category, and wrote down what was wrong with my unit. They sent me back an email and a text telling me who was going to work on it. The AC guy called me at 12:40 and said he was 10 minutes away. When he showed up, I told him what happened and he knew exactly what was going on with it. He said, “Oh, it's the condenser.” He went out, pulled the cover off (which took the longest), plugged a new condenser in, turned it on and it worked.

When it rained, I had a leak coming to my dining room from upstairs. I told American Home Shield what the issue was, paid the fee, and then waited for somebody to come out. The contractor came out the next day and the guy that did the service is fine. I was kinda taken aback because they said AHS doesn't cover secondary damage. They didn’t cover the entire thing and I had to call my homeowners insurance.

When I filed an AC claim, the service company directly called me and made a very quick appointment. When the technician was on his way, I had received a message telling me about the expected time and when it was time, the technician showed up. He did a very thorough check on the air conditioner and helped us fix the problem. Then, I had a washer claim and when the technician is very close to the house, he called me. But I was not with my smartphone at that time, so he left a message. He came into the house to check the washer and quickly identified the problem. It was convenient and quality service that I received. The people that were out were very patient. Also, I had questions to ask and they addressed those very professionally and the answers were very straightforward that I can understand. And there are no hidden fees. I really enjoy the service.

The claim process was really easy and quick. The longest thing was being on hold and waiting to talk to somebody. I waited 30 minutes. I ended up having American Home Shield call me back. Heart of Texas came out had and they were really professional. They explained what needed to be done, what would be covered, and what wouldn't be covered. They ordered the part for me and got it done. I really liked this Heart of Texas company and they have a great relationship with American Home Shield.

Liberty Appliance did a great job. It was waiting on the part that took a while but when they got it, they came right out. So, it was quick. It would be nice though if smaller parts that are commonly replaced were on stock instead of having to order and wait for that part. The service with American Home Shield is cost-effective. It's good for people so they don't have to come out and pay for the entire repair or replacement on their own. We had a successful repair on our refrigerator and our dryer could not be repaired, and so we replaced it. I'm happy with the replacement.

The air was not cooling and I let American Home Shield know about it through their website. The contractor called to tell me that they had set up an appointment for me, and that if they had any cancellations, they would call and let me know that somebody was coming sooner. They said I had to make sure the air was turned off before they get here, and that it was not frozen up.

I like dealing with people over the phone or in person, but I had a hard time understanding the telephone associate that took my information. There was a bit of a language barrier. Apart from that, I had my AC unit done and the repairmen were great.

American Home Shield responds fast. They contact whoever the service may be for right away and the contractor would get in touch right away as well. There's never a long delay. Recently, I had two issues going on. When I turned on the faucet on my shower in the second bathroom, it wasn't going over to the hot water side. The shower technician was informative, and he replaced something that was broken. The other issue was my microwave wasn't heating, and the appliance guy had to replace a part for that. He was a short, matter-of-fact kind of guy and I didn't like his attitude, but he got the job done. That's all I can ask for and so far, they're working good. Without American Home Shield, I would be paying out a lot of money for services other than a deductible.

The ac was blowing warm air. When it would shut off at night, it would go “Boom!” And then it would go, “Whreeehrr whreeehrr whreeehrr.” You could hear it vibrating in the walls. I said, “This is crazy.” The contractor was there in no time. I'm familiar with air conditioning. The tech and I talked and I told him what I figured it was and he agreed and went up on the roof. I could hear him working up there. I went back in because it was a little hot, and he came in. I could tell he was done because I could feel the cool air starting. He checked the things on the inside, and we talked a bit and we had cool air.

The air conditioning guy did a good job. He arrived on time and explained what happened. He said the unit needed a fuse. He put the fuse in and it started working. American Home Shield is good to have though it's always difficult doing a claim because it takes the people so long to answer.

AHS is efficient. The professionals they send to solve the problem have been good for the most part. The only drawback is it's hard to get ahold of them by phone when I have a question about a particular service. I usually just go through the web to document it, pay the $100, and hope for the best. But, so far, so good.

I've had American Home Shield on previous houses and it was easier to work with a customer service person that I could talk to than submit a claim online. Because I could tell them what's going on instead of paying $75 for the trip fee and having somebody come out and say, “I can't touch any of this. This isn't part of your warranty,” or “I can't help you with whatever it is that we were trying to accomplish.” So, that's a little frustrating. But it’s been fine.

The techs were wonderful, very professional, and polite. My heating and air unit went out, and they did their work, left and did a good job. American Home Shield honors their contract. They provide the services that need to be established. However, people need to make sure that they understand the full details of all of the things and that there are some instances where they will have out of pocket expenses, even though they have coverage. I noticed some things that I didn't know after dealing with them, but the service technicians so far that I've had to deal with have been great.

American Home Shield was quick and sent the information to the company who called me the next day and was very friendly on the phone. The technician who came out got the air conditioning unit fixed very quickly. The only issue I had was we had to wait two weeks. With this heatwave, everybody was backed up but being in Coeur d'Alene with so many companies to work with, I'm surprised that only one of them will work with home warranties.

We had a problem with the washing machine. Each time we put the clothes in and wait for them to dry, they would never do. The machine was spinning but it was getting off-balanced all the time. We tried to readjust the clothes inside and hit start again. The machine would start back from the very beginning so the clothes would be washed all day. Some guys from Sears came out and they tried to do a recalibration. But that didn't work. I had to stop the washing machine, wring the clothes out manually, stick them in the dryer, and they had to dry for about two hours.

I looked online and it said my claim was completed. But the technician said he needed to get approval for my ceiling fan. I don't know what's going on with that. Haven’t heard anything. Also, it wasn't obvious to me from the website that to submit more than one ceiling fan, I would have to call in. But the contractor told me that I had to do that. So I called in and the person I was talking to was helpful. I would recommend AHS.

I had an issue with my faucet in the shower. Logging the call was easy, but finding the vendor who would fix it was hard. I logged the call on Thursday, and Monday was the first day when they could come in. So I waited the whole weekend and a couple of days before someone could show up. And the whole while, the water in the faucet kept leaking. I could not even shut off the water from the house, because if I would shut it off, we would not have any water in our kitchen. And with little kids in the house, it was really hard to manage. So, availability is a big issue. They should make a faster response. And then, they came in, but they didn’t have the full parts with them. And the technician who came here was nice and very helpful. He was able to fix all of them. It has been working fine since then.

True Air Solutions came out due to our air conditioner not working. The guy that came out, Anthony, was knowledgeable and very courteous. The only thing was he said 30 minutes and it took them about a bit over an hour. Other than that, I like True Air Solutions. I've dealt with them about two years ago when our AC went out. Also, I've been with American Home Shield for about three or four years now and I haven't had any issues with them. If I have a question and they can't answer it, they usually transfer me over to a different agent and if they can't answer it, somebody would give me a call back and it's not a long time that I'm waiting. And if something happens and I don't want to make a phone call, all I gotta do is jump onto their website and go ahead and click and put everything in there.

We've had American Home Shield for 10 years, and we've used it three times. It is costly, but we've gotten our money out of it. We used them recently when our water heater went out, and the contractors were very good. We paid a little more out-of-pocket than what I thought, but I needed a couple other things that I didn't have to come up to code. Overall, I was very satisfied.

I called American Home Shield and they assigned me one company. It took about six days. I kept calling them and they never returned my call. Finally, AHS assigned me to another company. The second experience was good as well as the technician. But it was very frustrating with the first assigned company and it was a very bad experience. They told me that they would not charge me the $75 fee but they charged me for the second time. I hope it was refunded.

We were concerned about the condition and performance of our air conditioning unit. The guy who came out was real nice, and awesome. He gave me the rundown. I stood next to him as he worked on it, trying to find out what's going on. He diagnosed it and said, "It looks fine. There's nothing wrong with it." He gave me the answers I needed and then kept me reassured. The unit has been working great.

The sink around the faucet was leaking. We called American Home Shield on the phone. We were told that a plumber from J.E.T. would be coming out. We called them on a Saturday. It was Tuesday that they came out. The plumber was excellent. He knew what the issue was right away and he went to it. I'd tell others to sign up with American Home Shield.

It was pretty simple submitting a claim to American Home Shield for an AC issue. I wasn’t here when the techs came out but my wife was. I was on the phone with her the whole time. Those guys fixed everything, and we didn’t have any more issue. I’m happy with it.

The drip pan of my HVAC unit filled up and overflowed. The pump is supposed to prevent that from happening but it didn't work. Also, there's a kill switch in there that was supposed to shut it off but if it gets wet, it wouldn't work. I put in a claim and JW Ultra Air heating & Cooling was in touch very quickly. Their tech was very helpful. He recognized what was going on, did his thing, and told me some things that I could do to prevent it from happening again. AHS is very easy to work with but there are some things where I haven't been all that happy. We have an ongoing HVAC issue that the contractor said I need a new one but AHS won't replace it. The contractor comes out from time to time and puts Freon in it even though it's not a Freon leak. Then, I have to pay for that Freon and it's expensive.

When I needed something from American Home Shield, I would get a response in a couple of days and get my problem fixed. Dan Allan Appliance Repair has been out a few times and the guy knows his business. He's no-nonsense and gets it done.

The only confusion was when they texted me saying I was set up for a claim I filed and that I had an appointment, but they didn't put the appointment time on the text. I couldn't reach anybody back to figure out what time the appointment was. But I didn't know and didn't realize that they had emailed me as well. I assumed they were communicating by text. Other than that, as far as the service and everything, they did great.

AHS's service is great. Efficient Air System came out recently for our AC and they were true to their name. Efficient.

Our AC worked fine all day Monday and I raised up the thermostat a bit, but as we were getting in bed, the temperature had gone up in the house. We had the house cooled off and I turned on a couple of ceiling fans, and it was fine. I called American Home Shield on Tuesday morning and we were able to survive with the ceiling fans until late Tuesday got hot. The repair company was out Wednesday noon, and the guy was very professional. The issue was a wire out in the yard was worn. He was able to replace it and we've been doing fine since.

According to my husband, the repairman was super respectful of our home, our space, and the area where he was working. And the dryer is fixed. I was 12 loads behind on my laundry. I'm all caught up. So, I'm a happy camper. We've had this dryer repaired by a different company before, and I had a big issue with that repairman. He was bad for the American Home Shield team. So, I'm glad he did not show up here again.

Express Heating and Cooling was a much better experience than when 24/7 came out. I placed the service call and 24/7 came out and said the unit was clogged. They supposedly cleared it, checked my coolant level, and everything went fine. Then my unit started leaking again so I called back. The same person came out this time. He said to me that he could not determine the source of the leak at that moment. But if it started leaking again, to call dispatch because he was on call this week. I did that when the unit started leaking again. But when I called AHS, the representative I spoke with said that the technician that came out said I had to pay $935 for parts that were not covered on my unit. I had a discrepancy with that because that was not what I was told by the technician when they left my house for the second time.

I've been really pleased with what goes on with American Home Shield. But I've had holes punched in my walls twice. The contractor would do a rough-in, but they don’t do the finished work. So I’ve got to hire somebody else to come back in and finish it. I talked to a guy yesterday for plumbing stuff, and he punched in a 4 by 12 inches hole. He said, “I’ll come back and finish it for $75.” I had to pay a guy $150 to finish it. I have a garage door opener that wasn't functioning properly and the guy said it's some parts are going out. They’re looking for the parts. So, at least he serviced it and it’s working. But we’re not sure whether they'll replace it.

My fridge wasn’t working and I had to wait all week. If I called somebody to fix it, they would show up in a day or two, but since I was going through American Home Shield, the same appliance company made me wait six days, saying they didn't have any openings. All my food was going to spoil, so I called American Home Shield. It took me an almost one hour wait to talk to somebody, and then that person gave me a different appliance company to get service faster. It's good that they have that option. Those guys came in four days, which was better than the previous guys, and they did a good job. Overall, it was a good experience.

The fan of my GE double oven wasn't working so the whole oven wouldn't work. Technicians came out three times. They were both very friendly and professional. On the first visit, the technician diagnosed the oven and ordered a part. When the part came in, it was broken so the technician had to leave again. He back came back last Friday and installed the part. The oven is working fine now.

We misdiagnosed the problem. There was really nothing wrong with the clothes washer. But it interrupted a cycle and we couldn't get it to start again so the clothes were in the rinse cycle. We called American Home Shield and the fella that came out was very helpful. We had to pay $100 for our mistake which we understand. But he stayed here, made sure that there was nothing wrong. I told him it was stupid to sit here and wait to see all the cycles go through. He said, “Just call me if there's a problem and I'll come right back.” That was excellent. Also, they checked with me several times after the repair to make sure I was happy with it. I'm sure he would have been able to repair it if there was something wrong. I had heard bad things about this particular repair company so it shows you that you can't listen to everything you read.

In the beginning, I had separate calls welcoming me to American Home Shield and it was going over the same questions multiple times. Also, we had an issue with getting our payment applied. We closed on the 30th of June and the check was mailed July 1st. But it didn't get posted until the 12th of July. So I don't think that they got applied timely.

I like to call AHS to talk to somebody when I submit claims because a lot of times when I go on the internet, it doesn’t have exactly what the problem is. There are certain things I can tell a person that I can’t tell a machine. I submitted a claim online once before. It was on the refrigerator and the guy came out here looking for the wrong thing on the refrigerator because of what I put in online. It was a case of miscommunication between me and the computer.

My entire experience with American Home Shield has been fair. They haven't come through on some things that they said they were going to do regarding billing so I'm not happy in that aspect. But as far as the service that we've received from the contractors that have come out, we're happy with that. Recently, we had our washer then our dryer go out. Kasey's Appliance Service came out for our dryer and my husband was impressed with the technician's service. He knew exactly what the problem was and was in and out within 10 minutes.

It was easy to call in with American Home Shield, open a case, and get the right people to do it. But the first one was bad. I still have a problem on my HVAC. It has almost been three weeks. The vendor has not even reached back at all. So we probably need to find a different vendor. I plan to call over the weekend. On the other hand, The second one was awesome. They came back the next day, and they had to fix one of the motor assemblies on the garage door. They did a very good job on that. Adam was superb. He knew what he was going to do. And it was hands-off. He came in, fixed everything. It was an excellent experience.

The toilet was dripping and I filed the claim online. The contractor was fast and friendly. They fixed it. When they were done, we asked them what the problem was, what they did, and they let us know. It was very good service.

One of the islets on our gas range was not working at all and our middle islet was only working 50%. The contractor thought they could order the parts for it but they couldn't get them so, they recommended a replacement. American Home Shield replaced it so we were very pleased with that. Another claim that we had was for our washing machine where it was filling up with water and not draining. Again, the contractor attempted to order the parts and couldn't get them so they recommend a replacement for that. We got a new one and we were pleased with that too. Submitting the claims online were very simple because I do everything online. AHS responds with an email quickly of who the service will be sent out to. The contractors contact us immediately, so we get things resolved within three days.

We submitted a claim with AHS for the air conditioning within the furnace that was having a couple of issues. Everything was fine. It went fairly smoothly and went forward from there.

Unbelievably great and trustworthy service. After you sign up, you need to wait a month for the service to be activated. But, on the day of activation I was able to reach the customer service at 6 AM to be able to place my service request. My AC was not working for close to two and a half to three months and in the extreme heat conditions of this year we were really experiencing a hard time. Repairing the AC unit could put us under thousands of dollars of repair because it could have been the AC circuit board, or even the main central AC unit outside. We simply did not have the finances to bear thousands of dollars in repair.

My 87 year old aunt has been without and air conditioner for a month now. She was not getting anywhere with American Home Shield so I had to take over. AHS's assigned tech never showed so I was given permission for us to go with a technician of our choosing. The technician came right out and gave us his diagnosis and estimate. Then, his office tried to contact AHS. They tried and tried to reach the authorization department and were put on hold for hours at a time, and could never reach them. Meanwhile, I have been calling AHS almost everyday and am given a new story every call. First of all, they are not allowed to transfer a call to their own supervisor or to their authorization department. They will not give you a direct line to the authorization department so your tech can get through. I've been told twice that a supervisor will call me asap -- I am still waiting for that call!

It’s good having AHS, but I had been with them just a year and my payments for the monthly payment have already gone up. But recently, the plumber that came out for my claim did very well.

The refrigerator has been reported since June 1st and we still haven't had it repaired. I had the first guy out to look. He told me I had to be the person who would move the refrigerator into the middle of the room. I said, “No, I'm 58 years old. I'm not gonna do it. You're gonna have to find some people.” He said, “I don't help people. You're gonna have to do it.” I called American Home Shield and American Home Shield reassigned it to a different company. But we were not able to get ahold of the secondary company and still haven't been able to. I've been on the phone every other so many days to get some help, and get these people in here but I've gotten nowhere. It's been going on for three weeks and we're talking 45-minute holds.

The AC was leaking water. The drain was full and there was a crack in the pan. The air conditioning company notified me right away that they were gonna come out and I appreciate that. They said they couldn't fix the crack in the pan but they put a sensor on it so if it gets wet again, it would turn the unit off. I would have thought that they would have fixed the cracked pan but they said that American Home Shield wouldn't cover that. Also, at American Home Shield, you don't get to talk to anybody. I've done it all virtual so it's really very impersonal. I did it all on my phone and I've never had that experience before, but it was a good thing. If the contractor wouldn't have gotten back to me as quickly as they did, then I would have been upset.

The burner on the stove wasn’t working. The tech that came out knew what he was doing. He crossed his T's and dotted all his I’s before he determined what the actual root cause and solution was gonna be. So I appreciated that. The burner was replaced so that was good. I've had good experiences and not too good experiences with American Home Shield. It comes down to who they contract to come out. Corporations like Sears tend to be more customer service based because they're rated on that. Big businesses kinda thrive off of that. But when it's just a licensed contractor or a mom-and-pop shop, you don't quite get the same sense of urgency. I had somebody come out to do my plumbing and they didn't put that much effort into trying to figure out what was going on. I had to push it for things to get fixed but at the end of the day, it's still leaking.

Our oven was not heating properly. The tech was very professional and handled everything in a timely manner. He got the oven back to working so I was happy. Having a home warranty cuts down the cost of out-of-pocket expenses and it's convenient. I'm satisfied completely with AHS.

I had an issue with my refrigerator and I had to call American Home Shield for service. I’ve had to use GE Appliances for my refrigerator last year and the same thing this year. It was the same service technician. He was very professional last year and it made me not hesitate to call this time.

The thermostat went out on the air conditioning unit. My wife did a claim to American Home Shield. The technicians that were sent replaced the thermostat. They were able to do it right there on the spot. Everything is fine, so far. We had something else that we had to do with a leak in the garbage disposal. Everything went well, too.

My icemaker on my refrigerator wasn't working and AHS sent out National Platinum to work on it. They made the appointment fast and they did very well. The deductible was affordable, too. But AHS must be outsourcing the help in the claims process in a different country because sometimes, it was difficult for the people who took the claim to understand what it was that I needed or if I had a question. I had a situation with the plumbing issue that I had which wasn't as good as this recent experience and it was because of of the language barrier. Other than that, AHS is great and everyone should get the home warranty.

The claim process is kind of difficult. When the contractor comes out and they find that you need something additional, you have to make another call for that and wait for another contractor. But if the first guy knows what's going on, why do I have to make another call? It's ridiculous that I would have to call several times for the same claim. But other than that, I don't have any issues with American Home Shield.

The tech said he was going to call me back to let me know when the parts are coming. But he didn't message me. When I called him, he said, “Oh, no. Well, it should come later today,” and then he came that day. So it wasn’t a problem. He was very nice, and he fixed the problem. It went well, overall. I always do my claims online. I just fill the form and click. But AHS could put more options online in terms of what's wrong with your appliance when you're not sure. I've had good experiences so far. Their technicians were always good. I had AHS in my previous house too. I had multiple issues with my dishwasher and in the end, it was fixed. The techs always came and they were always professional.

The process was very simple and easy, and I'm satisfied. When the gentleman came out, he did an evaluation of the problem and fixed it. It was all good.

My refrigerator wasn't cooling. We also had a sewage pump that started leaking. These issues happened within a week of each other. A guy came out and checked the refrigerator. It was last week. He added a Freon to where the appliance was cooling but he couldn't find the source of the leak. He would have to tear the whole refrigerator apart to do that. The refrigerator is working at the moment but it is still technically leaking and we don't know how long it will last. As for the sewage pump, the people who came out replaced the pump. We are in the process now with the home insurance and getting everything restored because of the flooding. Overall, American Home Shield was very good. The people who came out were very friendly and professional.

Mike from Union Express changed a part for my AC. It worked for a minute then it started blowing warm air. Mike came back and changed the motor and the fan blade. It's been working fine ever since. AHS is trying to hire some people to be able to answer the phone and cater to the customers. But, it's taking too much of my day to try to make the call. And a lot of times, I'm not able to do it online. Other than that, I would definitely recommend American Home Shield. They've been pretty good to me.

AHS has worked out really well for us so far. If things break down in the house, we’re covered. The techs that came out for our AC were really good. They found the issue and fixed it.

A-American Plumbing fixed our toilet. It was a valve that was running. Their service was good and very professional. It's working well now. If in the next couple of weeks, I see something wrong with it, I'll definitely give them a callback. And I know that we could get them back out here. But for now, I'm satisfied with what they did.

The contractors that were assigned to work on my air conditioning unit took 10 days before they could get out to my house. I also never got the call within 48 hours and I never heard anything. At that point, I had put in four requests with American Home Shield. With the first one where they assigned a contractor, I never got a call. Three weeks later, they called and asked if I still needed service. I said no as the air conditioner stopped leaking.

The services of AHS are fair, prompt, courteous, and that they would send people that would not mislead you or try to tell you it was one thing but it’s something else. Submitting a claim is a nice process too. ​I only had one bad experience with American Home Shield. The guy who fixed my Jacuzzi right before the pandemic never came back with the part he was supposed to. Other than that, it has been fine. The techs that came out recently were very professional. They helped me. I was told that it was something wrong with my air conditioner, but that was not the case. Not only did the tech prove it wasn't my air conditioner, but he told me what the problem was.

I haven't had any problems with American Home Shield in all the years that I've had them. Having them is a good thing. If something major happens, I get somebody who can come out, work on my problem and get it done in a timely manner. The tech for the AC repair recently was good but I never have received my invoice. I was looking through my emails again the other day and I still didn't have anything. Usually, I get an invoice back.

The main compressor was out on my AC and I was without it for two months. It takes a certain amount of time to order the part, and we were kept updated. It took a little longer than I would have preferred, but Premier fixed what was wrong with my AC. I also had to pay 625 for the Freon. We upgraded our plans, so I won't have to do that again.

There was a noise running when you are dealing with the shower, but it wasn't that. T Mayes came out and he found the problem. It was in the toilet. The flush valve had no pressure to it. It was barely shooting out pressure. With the kitchen sink, he looked at that and he showed me that the faucet needs to be replaced where it was leaking in the kitchen. In the basement sink, he said under the bottom, that faucet there, the same thing. When you turn the water on, it runs. It was leaking water out that hole. He said that the faucet needs to be replaced too. The tech was a nice guy. But he hasn't been back to fix it. They're waiting for the parts.

When I called in, the phones were picked up fairly quickly. And the questions I had, the individual on the phone was informative and handled everything. I commend the response team on those. American Home Shield scheduled the vendor to come in very promptly. They were very responsive and respectful of my property. The person identified what the problem was, showed me the pictures. The second time, they came out with a different one, the upstairs unit. He came around. He showed me what had failed. He replaced it right then. And he was done in 15 minutes from the time he arrived to the time he finished. Very informative, showed me what was going on. H and J was the vendor that came in. They were very supportive. They called me with the parts that are in, and we got scheduled for the conclusion of it on the 19th.

The first time the techs came out, there was nothing wrong with theAC unit and it was just the thermostat had gone out. They didn't have a thermostat with them but they came again the next day and installed one. I called in a re-call to American Home Shield because for about two hours, none of the units were running. It's been a few days and I still haven't heard from anybody. But, the AC has been running fine since. With AHS, it costs me $100 to have somebody come out and fix something that at times could cost me in the thousands. They've always been great and I have recommended them to a couple of friends and family.

The first time the locksmith came, it wasn't so great. They were rushed and they left it in a weird state. And then, the lock ended up breaking. But with the second guy who came out, everything is really solid, and he even made sure he color-matched everything. He was nice about it. We have also submitted claims for some plumbing issues. Everything, with the exception of stuff that they couldn't fix because of the warranty contract, has been fine. I have recommended American Home Shield for friends of ours that have bought houses. It’s a great thing to have for the first year.

We had a leak in our sprayer and it didn't work on our faucet. The repair guy from Power Plumber tried to fix it and tried to get the sprayer to work. He cleared the faucet and did a cleaning. He said it was old so it wore out and he replaced the whole unit. He was very good. I watched him do it and he knew what he was doing. Power Plumber was the best that American Home Shield has ever recommended. We were almost ready to drop AHS because we've been with them for a long time and their service got bad for a while. I have no problems now. This was the first time I used them since my last episode, which was not good. But this time, it was excellent. I would like though to see their customer service be a little bit more friendly and easy to work with. It's very difficult to get ahold of them on the phone. My husband is 91 and I am 72, and they need to be more conscious of senior citizens.

Originally, at my other house I was at in Vegas, to replace the AC units, they can be anywhere from 5 to $15,000. Having my AC and the other larger appliances covered was my concern, but the AC was the big one. Recently, I did a virtual call with the contractor regarding my icemaker not cooling properly. I showed him what I had happening. The line where the water gets cleaned before it comes out through a separate spigot on the sink for drinking water ran over to the icemaker, and because it had an issue on that side, the water wasn't getting over to my icemaker, is what I was told. The floor is very low, and that runs through the same system that goes to my icemaker. He talked me through it on the phone. It makes sense to me. I'm not a plumber, but because I've had that issue where that water isn't working very well, I could see that being the case if that same line runs through there.

My garbage disposal was broken. The tech got the problem fixed. With a home warranty, anything that I've needed fixed has been fixed. Overall, it’s been a pretty good experience with AHS.

The service with American Home Shield was very good and I appreciate the knowledge and the experience that the young man had when he helped us. It was a stoppage on some toilets and it was resolved right when he came. I’ve had other claims with AHS and I’m quite satisfied. I have convenience and peace of mind with them as my warranty provider.

Prayco Plumbing came out. I told the tech that the fan wasn't going on the air condition. He did something. He said that the air is on. I said, "But it's not blowing out cold air and the fan is not going outside." Then he went out there. I went to look and he was standing up on the back porch and the air conditioner is in the back and he was standing right there. So I shut the door to let him know that I've seen him just standing there, so then he checked again. AHS has been beneficial. They do well when I submit a claim and they will try to get right on it and send the person out. We just had some shady people. When those people came out and they found out it's just a lady in the house, and then seemed like to me they tried to get over.

We've had several issues in the last year and a half and most recently, a tech came out and flipped a breaker because we had no air. He gave the unit a tune-up as well. He was awesome. American Home Shield is okay, but you have to wait a while sometimes for service. One time, we had to wait two months for a repair for for air conditioning. They ordered the wrong part then I talked to 50 different people trying to get results and an answer, and nobody seemed to be able to help.

Overall, every claim I've made to American Home Shield was taken care of pretty well. The people they hire are very courteous. So, it's not a bad deal. I get about 1,000 emails, though, which is kind of annoying. Other than that, their claim process is pretty easy. A lot of times, for some reason, they can't find me in the system and I have to repeat myself. I guess you got to pay ahead of time. I should ask them, but then if I pay for them to come out, it's always covered. We recently had a claim on a little pipe that was cracked. I wasn't home when the gentleman came but my wife was. She said everything went smoothly and the issue was taken care of very well.

The technician texted me an hour in advance that he was on his way and he showed up on time. He knew what he was doing and solved the problem in five minutes. It was very professional. American Home Shield's process is great, but their automated system is horrible. If they could make it easier to get a person on the phone, that would be great. It took me some time to get a person, but after I got one, it was completely cool. Get American Home Shield. It’s essential.

I call American Home Shield, and then they send me the contact number of a vendor, then I do that. The only thing is the con of the contractor. The tech was bleeding off the Freon. I walked around the corner and I could hear the stuff shooting out. Then, he closed the valve. And then, they said it needed a bunch of service. And it just felt weird. But I thought, “Well, maybe I don't know how they checked some things.” So, I called for a second opinion. And he said, “No, you should never have to see that. It’s not normal.” And then, I said, “I don't want to spend the money for all this if it doesn’t need to be done.” The second company said it didn't need to be done. I'm really disappointed they sent me a vendor that is not legit. They should make sure they screen their contractors and see that they are legit. Otherwise, everything is fine.

The contractor got down to work and did their job but they came three times for the refrigerator. They did something on the third time and so far, the refrigerator has been good. But usually, it takes about two weeks and something goes wrong again with the water. So, I’m holding my breath on that. For the washer, the tech had to put a pump in, which seems to be okay but the computer part on top of the washer is not doing right. The tech booted and rebooted it but I don't know if it worked. American Home Shield don't usually answer. I left a message the first part of the week and the tech who worked on it called me back yesterday. I explained to him about the computer part but I’m gonna have to call and tell him something else is happening. Today, there's another problem. It doesn't look like enough water is coming in. He’s probably not gonna like it.

The person that came out did a good job. My air conditioner stopped working by itself and he fixed it. He was on time when he was supposed to be here, came in, knocked it out quick, and knew what he was doing. He was very professional and I was grateful for him. If everybody works like that, then American Home Shield has a good team. It was on point this time. I had to go a few days without AC, but they told me that already, so I expected that.

I've already worked with Air One Mechanic before and I knew that it would be difficult to get ahold of them through the phone, so I sent them an email. The service was fast. The motor on the ceiling was not attached well and after the repair guy did that, he didn't check the Freon levels. So, although the AC was running, it was not cooling down the house. I had to put in a request again to American Home Shield to have Air One Mechanic come out to look at the Freon levels and see if there was a leak. The repair guy was very professional, respectful and informative as to what he thought was going on, and it was what my expectation was. I'm hoping that whatever he did during his visit would fix where we think the leak is.

I had a garage door problem and American Home Shield was very quick to act on it. I got someone out very quickly. The only thing is, besides the $106 I paid for someone to come out, I ended up having to pay more money for the work that was being done. The problem ended up being the door, and the warranty only covered the motor and the sensors. I wasn’t prepared to pay extra to have some work done on the door, new rollers and lubrication, but it needed to be fixed.

The AC went out and a company diagnosed the burned out fan motor, but they're not covered by American Home Shield. So, they assigned Heritage. Heritage made a different diagnosis. It was actually not the fan motor. So, they fixed it very fast. I was very impressed with Heritage and it saved me a $1,000. American Home Shield's contractors are generally pretty good. I understand that they get to choose the contractor. I wish I had a little more choice in the contractor, but I've been pretty satisfied. Overall, our house has enough issues every year that it's worthwhile for us to have the warranty.

When the tech came out for the dishwasher, he diagnosed the issue and told us what it was. Then he put the part in for order, came back, and installed the part. He ran the cycle to make sure that everything was good to go in the dishwasher and then he was out the door.

Our HVAC unit was working for a minute last year and then it made this really crazy sound when it popped off. So I had the gas company come and check it out. They said I was gonna have to have someone come and take it apart. I got the warranty service from American Home Shield and the rep said that I would have to wait 30 days before it became active. So I said, “Okay, I can do that.” Then American Home Shield sent out Budget HVAC.

My sister had been after me for the longest time about American Home Shield. I told her I didn't think I needed it. But she had several problems with her washing machine and American Home Shield fixed it three or four times then gave her a brand-new one. That was when I said it was for me. I would not live without American Home Shield. Recently, a plumber came out to fix a leak in the bathroom sink. He had to tear a wall down to have access to the plumbing. There was a leak in the wall and it had been leaking for a while. After he fixed the leak, he put a sheetrock up. I was very pleased with what he did. He was on time and cleaned up behind himself.

Everything went well. Maybe they should have done a weekend call, but they didn't. But maybe the cost of doing the weekend repair might have been additional. It's okay though. They were really nice. They came in, they fixed the issue. I called in to see if secondary damage was covered, and I found out that it isn't. I've had the leak, but I didn't know how long I had the leak for, so the baseboard to the kitchen sink was damaged a bit, and apparently, they don't cover that secondary damage. That was a bit of a disappointment, but you can't get everything from insurance, so I get that.

The HVAC guys took care of me. They put their booties on their feet and then they came in and took care of things. They were very polite too. They did a great job. They cleaned up after themselves. I was very impressed.

Our hot water heater was leaking and it was internally. It happened on a weekend. Someone had to come out and look at it first. We then scheduled two days after that for them to come back out and put the hot water heater in. This claim went smoothly. Everything was good. A neighbor of ours does appliance repair. The only thing she said that was bad about Home Shield was if you have to have an AC repair, the home warranty was the worst one to wanna fix everything. For me, I've had no complaints with Home Shield.

American Home Shield has been doing a great job. I have an older house so I've had to use them several times. They have been like clockwork in terms of how they handle the claims, and easy to communicate with. I submitted claims on their website and it was quick. It's an automated system, and somebody calls you back within a day or two. I’ve had air conditioning. I have had some refrigerator stuff, we're still waiting on a part. And I've had ice machine stuff. They have just been there. I really liked the recent repair guy. He's a good dude.

So far, I'm not very pleased with American Home Shield’s service. It's kind of slow with service calls and start resolving problems. I've talked to the representative about getting our new dishwasher. I'm at Lowe's now. I'm only getting $800 for the dishwasher. I have to try and find something on sale. So that's gonna be another week or two. So I’m trying to decide. The installation and delivery charges are all included in the $800 so that limited my spending and what I can pick.

American Home Shield doesn’t always use the most competent contractors. They use substandard contractors and I always have to do a recall service. For instance, it took five service calls to get my refrigerator fixed properly. The fan was going out and the service technician that American Home Shield called said he needed to replace it. He had to order a part which took forever. Sometimes, they have to wait for American Home Shield to provide the part. He came back and installed the part but didn't connect a sensor that needed to be connected. A couple of weeks later, the refrigerator broke again. He came back out and said, "I don't know what the problem is. They need to call the manufacturer." The manufacturer technician walked in and said it froze back over because the first technician didn't reconnect all the parts. That happened a couple of times with the refrigerator.

The pool motor started freezing up and smoking. The contractor said they would come out within a certain timeframe. So the contractor brought a new motor and put it in. They explained what they were doing, all from the beginning to when they left. And they're very pleasant gentlemen. The motor is working great. Everything seems good with the pool. American Home Shield has excellent service, and they are very responsive.

I was satisfied with the plumbers. Those guys were outstanding. They came in and diagnosed the problem, and then told me exactly what it was, and fixed it within an hour and a half. They had to come in and change the bathroom, the interior that makes it work. There was also a leak and they fixed that with no problem. They did an excellent job.

There was some miscommunication with my recent claim with AHS. I didn't realize we had a different email address. H & J had the email address. But when I called AHS, I asked them for an appointment time because I couldn't remember the appointment time and they didn't have that. They should figure out a way to have access to the appointment times because I couldn't get a hold of H & J. But H & J made good on it, they came out and did well.

The claims process with American Home Shield was very easy and simple to do. I got to talk to a person. I don't like talking on the computer or on a phone by filling stuff out. The contractor did a very good job. The connection underneath came loose at the very top and that was causing water to go down underneath our cabinet. The man came and he pushed the connection back up, tightened it and checked the rest of the faucet. He said it would be $75 and I had no problem paying that.

I was initially reluctant with American Home Shield because I had bad experiences with groups like theirs in the past. But I realized that everything in the house that I purchased was old and I had do something. So far, it's been good with American Home Shield. The motor in the furnace died and they replaced that. The motor the techs got me had a broken leg and they put it in because I had no heat. They replaced it as soon as they got another unit. They worked with my schedule too. Someone also came out for my air conditioner. It is under my front porch and the tech was the size of a football player. I felt bad having to send him under there but he did great and was very helpful. I'm about to call American Home Shield for the dishwasher.

I have a very bad experience with American Home Shield. The first time they sent a company for my garage door opener, the technician was not professional and he gave them a wrong report. He left open all wires and he said he would come back in two days with a new model. But in a week, I did not hear back from anyone. When I called back to American Home Shield, they told me that my claim was rejected because I did not use the proper plug for the garage door opener. But the garage door opener for 20 years was plugged in the same location. I told them that I do not agree with the report. Then American Home Shield sent another company yesterday. They were good people and professional but American Home Shield hasn't called me back. I'm waiting for the tech that will be coming tomorrow.

Requesting for service with AHS is as easy as it could be. AAA U-Pay-Less Appliance Service came out for the oven and they knew exactly what the issue was. In 15 minutes, the problem was solved. Also, I had a GE guy here yesterday for the refrigerator and he was here for two hours. He wasn't satisfied with how it was going. He said he really believes that I need another part, which will come on Sunday. He said he will be here on Monday morning to do it.

American Home Shield is well worth it even with the deductible. Every time we've had a problem, they had to have a contractor out within the next couple of days and I can't complain about it. We've had our central air redone thru them. Every year we get that. Their contractor puts new freon in it. A contractor is here now for a leak on our hot water tank. They said it was shot and I needed a new one. They are replacing the water tank.

A technician fixed my AC up. He was on time. Having a home warranty sometimes is great ‘cause it helps on the cost.

There was no power to the thermostat and the AC unit wasn't working for my recent claim. The guy that came was very professional. He troubleshot it, found out that there was some insulation or something in one of the control wires shorting out. He had it fixed in about 30 minutes and left. However, with AHS, I sometimes don't like I have to do everything online. It's all automated and I can't sometimes put enough information in there. Like for example, today, I just put in another claim for a hot water issue. The hot water in the house isn't getting as hot as normal. I've got two water heaters and it doesn't really let me explain that.

Called to question possible policies. Service rep was great. Replaced my policy I had with Cinch. Sounds like American will be more responsive than the reps I had to deal with at Cinch. Glad American Home Shield ​was recommended.

The garage door wouldn't open. I filed it over the phone through the automatic system and I was very surprised. It was very seamless. The rep gave me the contractor's name, address, and company number. When they called me that day, they came out the next day and fixed it. My wife's very happy. She had to pick the garage door up. 100% glad I re-upped and very satisfied with American Home Shield. I'd tell people to get it.

The guys were very professional and kind people. AHS is a very good service and it works. I'll be re-upping both of mine this year.

The AC quit working. It was very easy to submit the claim online. There was a capacitor that failed, and the contractor replaced it very quickly and got it back running again. So far, I've been satisfied with AHS.

I just use the phone, and submitted the claim by phone. That was speedy. However, the last service was not prompt. It took two weeks or more to get somebody out here. And then somehow or another, they didn't get here. They had to cancel and reschedule. And the first time, it did not get fixed. But this was very prompt, which I appreciated. Also, the contractor was very good and professional. He just didn't fix it the first time. He had to come back, and that required another two-week wait. I like this service.

The service with American Home Shield was good. I had the electricity done and that was fine. The air conditioner was good too but the guy that was there said that he would have to come back or they would send somebody. I was gonna call them back and I'll try today. I'm satisfied with everything. AHS always sends the contractor out to fix stuff and it keeps the cost down.

We had a problem with our air conditioner and the guy from American Heating and Air came over within two days, which was great. I had no problem setting up the appointment. When he got here on the 23rd of June, he found that there was a motor that needed to be replaced. He sent the order over the next day through their portals. On Monday, I called American and asked what was going on and they said they never got the order. That was not the first time that they said they never got the submission from the contractors saying what the problem was. It's like a delay tactic.

The contractor who came out for the water heater was very knowledgeable. It wasn't quick because something happened between them submitting a request but it still went well. Once we were in contact with them again, they came out very quickly. The claim for the appliance where Sears came out was excellent. The tech was very knowledgeable, kind and very dedicated to what he was doing. He looked for all kinds of problems. He wanted to make sure everything was taken care of. But for the furnace, I did not know that if the repair guy did not fix the problem, I didn't have to submit a new claim. So, the first time, we submitted two claims when it was not corrected before. I logged in online on a site where it said that it could be redone. Whereas, when I called, no one told me to call back and tell them to reopen it if it wasn't corrected. Still, I would highly recommend American Home Shield. I love them so far.

There was a leak in the ceiling coming from one of the bathrooms and I called American Home Shield. The repair guy was very professional, knowledgeable, informative, warm and friendly. One leak that he wasn't able to handle because it was coming from the outside had to be done by some other contractor but he did what he could. He looked at where the leak was coming from, and he said it was something that was very loose and he tightened it up. I asked him to look at the ceiling in the basement where it was going and he did. It stopped the leak and it made me feel better. There was more to do to take care of it being workable for day-to-day use but there wasn't anything more he could do. He did what he was supposed to do and it has worked fine.

The experience with AHS has been good and relatively easy. Every time we filed for something, it’s been filled out pretty quick, which has been very helpful. Also, the technicians who have come out resolved what we needed to have resolved.

I had an AC unit issue, and the guy who came out was wonderful. But American Home Shield is pitiful. With COVID going on, I understand but it shouldn't take two weeks to get an appointment. I've had 25 home warranties with American Home Shield. I also have had one on my mother's home, and she has yet to get any help. They have treated her so poorly. We've had one disaster after another. They left her without a dishwasher for six months. She's 77. They kept saying that the motherboard was out. She paid the $100 service fee and never got anything. She finally went and bought her own dishwasher. The exact same thing happened with her washing machine. She paid two service fees. She bought her own washing machine.

American Home Shield fits my needs. I called over the phone and it was easy to place the claim. The contractor then came out to check the upstairs bathroom sink and a plumbing that was coming from the washer plug. The service was good, but it hasn't been fully repaired. A part was ordered and it was delivered this past Friday, but they haven't come back out.

All the drains were draining slowly. If I turn on the dishwasher, the sink would sometimes fill up with water. The bathtub had pretty much stopped draining altogether. It would take all night for it to drain after a shower. And if I turn on the garbage disposal, stuff were kicking back into the bathtub, which is, obviously not in the same room. So, I had a plumber come out and take care of it. He did a great job. He seemed very knowledgeable. He was very communicative, told me what he saw, what he was looking at, and what he was doing. He determined that the problem was with the plumbing in the house.

We've had a policy with AHS for several years and one of the biggest challenges that we've experienced recently is communication. It seems, primarily over the past year, they've outsourced their customer service to other countries. It's really difficult sometimes even just to understand. There are translating machines that interpret and then they respond. And it's sometimes difficult to understand just with that. It's definitely challenging when I call, and I have to stay on hold for an hour or so. Then I'm not able to request them to transfer to another department, because they say they don't have the ability to do that.

Originally, Climate Masters came on the 28th. The guy said the problem was the heat pump on the basement, and the water was leaking. Luckily, I had the safety valve system, so when the water reached certain level, it shut it off. The first guy who came said, “Oh, this was clogged.” He put some vinegar and bleach, and he said, “This should work.” After he left, it was doing the same thing. It was all flooded. Water was filling up. I called the company back and said, “Hey, that guy didn’t fix it good.” They said, “The early we can give you is week after.”

I came home from a weekend away, and my AC was blowing but it was not cold air. The tech who was here said it was the compressor or the starter. It was very easy to submit the claim to American Home Shield, and I was really pleasantly surprised. I've had another HVAC company come out in the past. They were initially scheduled to provide service, and they called and said that they were booked until the 9th of July. So, I was pretty worried that I wasn't gonna have any AC for over a week. But Epic called just maybe 40 minutes after I received that phone call from the initial company. And they were here about two days later, and it was fixed. So, it was very easy.

I had some plugs that weren’t working. I called the insurance company. They listened to me, and then said they would get me some help. They called the contractor, then told me what their name was. The tech came in, I told him what the problem was, and he started working on it. American Home Shield was very professional. They got the job done and I was pleased with it. They were good and they do what they’re supposed to do. They help you when you need help.

American Home Shield can do good at times. But at other times, they can do bad. I've been with them for a certain number of years and I've run into the problem when I'm making phone calls to get service. They're sending me to the Philippines. That's preposterous. I'm in the United States. Why are they sending me someplace way over there? They have no idea what's going on over here. Then they can't make the contacts that they need to because they are in the Philippines. I don't like that. It might be one of the reasons that send me to another company.

My dishwasher came disconnected to how it was fed into the cabinet. If I had a full load on the bottom rack and it was pulled out, everything just fell forward and I had to catch it all. It looked like it had been glued, but the glue had let go and it wasn't working anymore. So, the tech who came out put a different kind of thing in there and screwed it into the side of the cabinet. The claims process through American Home Shield was pretty good. I always thought I'd have to call them and persuade them that I really had something wrong. But they just charged me the $100 and then sent somebody out. Having them as my warranty provider, there's not really a hassle, and I can get somebody out.

Family Heating & Air did an excellent job for my AC. The only thing is, it took about a month to get everything in, but it was because of the situation in parts and stuff coming in. Once they got here, the crew that put the parts in were very professional. They showed up one time and installed it and explained it to me and I was very happy.

I wasn't satisfied with the warranty plan I had so I did some investigation and made some determinations on which home warranty plan was suitable for me. Most of the home warranty plans were pretty standard. But with American Home Shield, they had another plan that I can choose as well as an addition to what I wanted to choose. They had an electronic plan for the products for my electronics, TV, and computers. I chose them since they had this additional plan.

Everything went great on my claim and we didn't have any issues at all. It was super easy from start to finish. The techs communicated very well and they were both very professional. So, I was comfortable having them with my husband not home, which is a big thing. It was very good and I was very impressed. The only claim that we have done with American Home Shield went very smoothly, not exactly the same with the last one that we were with.

The guy that came out for our claim was really nice and we like him. But he couldn't figure out why the AC keeps popping on and off. We’re waiting for the breaker to pop again. That aside, we recommend people to American Home Shield all the time. We tell them about the price and the service we get.

The contractor looked at all the pipes in the basement where the plumbing goes up to the toilet. They put paper stuff underneath it and said there was no leak. He looked at everything and even sent pictures. There's a stain on the floor that we thought was a leak and it's not a leak. So, the guy who laid the tiles is going to come out and see if he can get the stain out. My husband and I are completely satisfied. It was great and I love those guys. They’ve come out every time we’ve had a problem. American Home Shield is available when I call. They always send emails out saying what's going on and what company's coming out to do the service. I have no complaints with anybody who came out through AHS in all the years we’ve had our contract with them.

My water heater suddenly started leaking. AHS scheduled a plumber and they're still working on the repairs. But it was easy. They have to replace the water heater and it's not all covered. I've had other repairs in the past and AHS has had the vast majority of the costs in the past. Their warranty reduces the out-of-pocket expenses in exchange for a monthly fee.

Submitting the claim was very easy and simple. I just went to the website and put it in, and Edelen Door came the next day and everything was fine. I hoped that the same contractor would be used again, and they were. Also, the same guy came out for the service call and when he did the repair, everything was better and it works better. Just like the first time, he was very pleasant and courteous.

I had some flashing that was leaking on my roof. The contractor sealed it, repaired it, and they did a wonderful job.

I'm really happy with AHS. They're great. I've had them for many years. The price increase over the past year was another thing that was worrisome though. It went from $65 to 88 something now. It’s a huge jump. I thought that that was quite an increase. I even shopped around. I was thinking of leaving AHS. Because there are places out there that are like $40 that offer the same coverage AHS does. I've been a customer for 15 years and I said, “Isn't there anything for customer loyalty, for being with somebody for so long, to have over a $20 a month increase?” And whoever I spoke with at the time said, “No,” so that was the end of it. But otherwise, service-wise, getting the job done, I have no complaints at all.

I am not very happy with American Home Shield. There have been some issues with my AC unit and it took a really long time to fix it. It was an issue from last year which got finally fixed in March of this year. Now, the same unit has broken again. They sent someone on Tuesday who supposedly fixed it. But a day later, we noticed that it's really not fixed. It's been really annoying.

The annual fee for the coverage is worth it in terms of having an older home. However, it was difficult for me when I filed a claim for the dyer that was not drying clothes. At first I was referred to one company and no one had a record of it. The mix up may have come in where they texted True Vine to my daughter, but I had been given the name of another company that never did come out. We finally contacted True Vine and made some arrangements with them. Then the technician came out and addressed the issue. My daughter is satisfied with it, but I'm not. We have large drying towels and they don’t get completely dry so we have to do at least two cycles.

I’ve used the same contractor maybe four times and they always answer their phone. They always return information such as for a part or if something was ordered. They always call and are flexible with the appointments. The repair guy shows up on time and does the work. So, everything is exactly perfect. American Home Shield works for me. You get that once a year payment. I don't have a claim at all some years but this year, I've had quite a few. So, it balances out.

We've had air conditioning repair in the past through AHS. Now, our refrigerator's evaporator is broken. Submitting the claim was very easy just like it always is. They email us and say, "Please call to schedule." For the most part, they are able to come and get us in pretty quickly. This warranty, gives you a peace of mind that if something goes wrong, AHS will help find someone who knows what they're doing to fix whatever the issue is. It's a good investment.

We found a leakage in the garden and the water was coming out from the ground. We filed this claim to American Home Shield and a contractor tried to find out the leakage. It turned out to be inside, not in the garden outside. It was from the heater and they repaired it. But we paid 2,300 out of our pocket which is a lot. They also made lots of holes on the walls. Now, we have a second thing which is to dry the wall, get out of the laminate and dry the ground. They get the job done but there is probably secondary damage during the process. During the plumbing process, they tried to find the first leakage. After they were gone, we found the second leakage. It was behind the fridge which caused an even bigger damage.

About six weeks after we had the American Home Shield plan, our fan mode to our air conditioner went out. We've lived here for 20 years, and it was the first problem we ever had with it. We had some guy that came out first that was a real big waste of time. He just ran in, ran out. Then he did some report that said the unit was installed wrong. It was really bizarre because we moved in here in ’99. The unit was in there. It's been running all that time. So, I don't know what the heck he was talking about. AHS sent somebody else out and the guy figured out right away that the issue was the fan motor. He just lickety-split took care of it. Now, it works great. It seems to work much better than it did for a while.

Right now, I got a claim going with AHS. My AC's out. It's been almost two weeks since I made the claim. I called today and they still haven't assigned a contractor to it. Because the contractor that originally came out couldn't perform the job or wasn't physically unable to do the job because of the blowers in the attic. So, he couldn't get in the attic, that was why they were trying to find another contractor. I did another claim for my AC years ago and it took five days for the AC guy to come out. Then they had to order the parts, it was another four days, and then it was fixed. But, this time, it just seemed like it's taken a little longer. But other than that, I really haven't had any problems with AHS.

I had an oven that would not heat up and it smelled like gas. I got online to American Home Shield's website and made a request for a service call. It was really easy. It was my first claim and it went really well. I'm very happy. The tech was very knowledgeable and helpful. He was very quick at getting what I needed done. I was able to cook again after the repair. It helped tremendously. I would definitely recommend American Home Shield to anybody if they don't have a home warranty process thing. It's definitely worth getting.

Some of the selection choices when submitting claims online can be limiting. As a homeowner, you wonder if the issue fits into this certain category and that's been the biggest thing when trying to submit claims online. Also, the policy is not very clear in its language. You don't have a clear understanding of what is covered and not covered until the person arrives. It's better if I have the full details like if they come out for an AC and the refrigerant is not covered. But even though there are little quirks, I still tell people about AHS. Our experience with them has always been really good.

Our air conditioning doesn't seem like it's staying where it should. It's cooling, but it's still hot. I signed up on American Home Shield's website. I love it. It’s all right there. The tech said at first he thought it was the thermostat. But then he said, “No. The thermostat was sitting at all different settings.” And he switched that over. But my husband came home the other night, and he said, “It says it's 74.” But it was supposed to be set at 72. So, we think there's something wrong with the thermostat. But the tech went out and checked to see if the Freon was full. He seemed like he was new. He kept calling somebody to get information. He went over it. But he was a nice guy.

American Home Shield's app is easy to use but it is limited. They should add the ability to put in comments. When I sent in a claim, I received a text that it's been assigned, who it's been assigned to, and the phone number to get in touch with them. I've had two contractors come out here recently. I've been having a problem with my dishwasher, and each time I have the problem with it, 4A would come out and they would clean the lines and they would run it and it would be fine. But when they left, it wasn't draining. Later on, we found out the reason it was draining was because they had to physically push the button in order to drain it. So I had put in another claim and American Home Shield sent out a different company. I told the new company that this has been an ongoing problem. Each time, we have to push the button but we didn't realize that because the handyman would come out and they would push it to drain it, it would drain.

All of a sudden, the AC unit wasn't cooling. That was when we called American Home Shield and they sent out A.R.T. Heating & Air Conditioning. The tech looked at it and said a blade was damaged. When he finally pulled that, the fifth blade was sort of half gone. He told me he didn't know about the compressor. We got my water hose and cooled it off. He told me the compressor was still fine. He told me he was not sure about the motor and we had to wait and see. He also told me he would submit it to American Home Shield. Then I had a message to call him and I did. He told me I needed to call American Home Shield.

It's been good with American Home Shield's customer service. There's only been one situation where they put in a wrong order that I had to call and clarify. But it wasn't that big a deal. Recently, Prime Plumbing Services came out for a couple of things. There was a stoppage in both the master bathroom and my son's bathroom. Also, our hot water heater was messed up. We had a plumbing company that came out before Prime and supposedly fixed our water heater. But it still wasn't hot so Prime came to do that.

The wax seal was leaking on the toilet and the contractor came out and replaced it. American Home Shield always double-checks to make sure that everything went okay. Everything has always been cut and dry.

My outside unit stopped responding for about five hours or more. It came back on but I made a service call with AHS because I wasn't sure if it was going to happen again and I wanted to know if the tech could find any issue. The claim process was easy but I reached out on the Monday after the 4th of July, so everybody was off and I couldn't get anybody out here right then and there. But most AC unit repair people work every day, 24 hours a day, doing emergencies. The tech didn't come out until Wednesday and luckily, it wasn't too hot that day and the AC came back on. After that, when the tech came through, everything was fine and he didn't find anything. But I asked a lot of questions and he was very knowledgeable and very professional.

I don’t like how American Home Shield uses that Philippine company on the weekends in the call center. I know that companies got to cut costs, do what they got to do. The one person that I talked to was very knowledgeable, was very good at what she does, and I appreciate that. But a lot of people that are far away don't understand home problems that you're having in Indiana versus in the Philippines. And then AHS assigns people from these area codes that are outside of Chicago. They pick massive area codes, and those people do not even come out to Indiana. 312 is Chicago. We live in Northwest Indiana. It's 219 area code. So, they should get a company that is located in 219.

When my upstairs air conditioning unit had quit cooling, a contractor came out and took care of the problem for me. They were honest and I'm satisfied. American Home Shield saves you a lot of money. Rather than having to come out of your pocket for a new air conditioner compressor, you pay the $120 and you're done with it.

Our drainage line was blocked pretty severely. I logged into American Home Shield and placed an order. Service people came out and they were very professional. They were quick, efficient, and did a good job. The biggest thing about having a home warranty is the savings. Anytime I've had air conditioning guys out here in the past, they can charge an arm or a leg. With my home warranty, my fee was 100 bucks and that was all I had to pay. I'd tell others to choose American Home Shield.

I had a pipe leak in my ceiling. They scheduled me pretty quickly, and the technician who came in did a great job of diagnosing the issue and fixing it. He fixed the leak, but he had to cut a hole in the ceiling in order to access the pipe. So, it took another day for a new person to come out and fix that hole that was created. The main issue I had was the coverage that American Home Shield provided. The water itself caused some damage to my ceiling, and they didn't cover that. That cost me more out of pocket to get it fixed. They said it's their process that they don't cover the actual damage from something like that. They expect folks to go through insurance. Unless it's kind of catastrophic, you're kind of in a place where the insurance is not paying for it either.

The pipe in the basement was leaking. The tech was very nice, professional, and responsible. He was on time, and then he fixed everything.

Shortly after I started my plan with American Home Shield, I had a problem with my AC. I gave the home warranty company a call and the person I spoke with on the phone sent out the work order to a technician in the area. He called me and we scheduled an appointment, and then he came over and got everything taken care of. I was very happy to have American Home Shield. It was very useful and so far, I have no complaints at all. Everything's been great.

I called in a claim for the garbage disposal. Water was leaking. I got a call from the contractor, letting me know when they were coming and the date that they set up. They replaced the garbage disposal. Overall, AHS is fine but the price is too high. Every time I look around, their prices are going up. Also, they don't give seniors discounts. Seniors deserve a discount.

The contractor came out as soon as everything was approved and everything was taken care of. They’ve been down at my place a few times and they're very professional. I’m very satisfied. Everything I had to take care of, American Home Shied did. I had some attic fans and a hot water heater too that they took care of. For the sake of peace of mind, I would always have it.