American Home Shield Reviews

Now I’m sitting at home out $100, and an AC that is not fixed. I reached out and demanded I talk to a supervisor, they gave me the run around and told me report said everything was working. Well, when your house only cools down 1 degree in a 12-hour period of being on, I don’t think it is running good. This has happened multiple times. Then each time I talked to somebody different, they say something different. As if I’m being lied to. They are a scam artist company who will just take your money and pick and choose what they want to pay for. Half of them don’t even speak English very well so it’s difficult to understand. Avoid at all costs, unless you wanna be out $1,000 a year for no result when needed. Awful company.

I told a few of my friends and grandkids that they would be better off getting an American Home Shield for their house if they don’t have one. With one call, they came out the next day and took care of what you had to take care of. The price went up, but overall, I’m satisfied with their service.

We got AHS on the phone and told them to get their act together. And they claimed that there's something that the company sent to them to get back here, but they never saw it. The company had justified, had the reference number and everything, and they wouldn't move with it. AHS just took their time. We were asking for a supervisor. They were not proactive, but I would take Certified Electrical Technologies any time and not go through American Home Shield. I would call the company myself directly. They did their part and everything they were supposed to do.

AHS’ information is not very up-to-date, and they're losing customers. And if they couldn't get their act together, somebody's going to pull them and then they're going to be sitting there looking silly.

On my other account, AHS had a company come out that was very rude, very nasty, came in with the wrong attitude, gave them false information, told them they ordered a part. We never saw the part. Refrigerator's on the blink and can't do anything, and they didn't care. And I can't deal with that. I would not recommend them to anybody. And they requested us to give them a good rating because they did the job but they were very nasty about it.

AHS needs to vet their vendors. They're not vetting them because even right before we had the electrical, we had another call for a washing machine, and nobody ever came or called us. I had to call and tell them to cancel.

AHS was passing on the $1K modifications/Labor fees onto us because of the word “modification.” In our case, it was to cut three copper pipes on top of the system and reconnect the pipes to the new system. In addition, they were unscrewing three screws for the standard electric cord and re-screwing the cord onto the new tank.

When we called for a supervisor to discuss our frustration, we were routed into the void-loop where nobody wanted to listen or follow-up with the complaint. AHS was content with taking our service payments all this time and thought it was best to pay $650 for a new water heater and charging all associated labor ($1,000) to us. Nothing was rerouted, added, or different other than a downgraded water heater from 66 gallons to a 50-gallon that they claimed was “efficient.” What company thinks that’s good business???

I recommend doing your homework… do not go off their website ratings. Call to see if you get professional representatives on the line when you call for support. I also strongly recommend reading your contract because there are gaps - what is written as “covered or not covered” is genetically written and AHS will pass those costs to you.

American Home Shield is not worth the money nor the headache. They don’t have good local support from vendors that they can just call and schedule on their own. They take shortcuts so that they don't have to pay the appropriate amount of money to have things fixed. But, when it was time for them to pay their portion, they did that. They were easy to get a hold of, but they were never proactive. I always had to go get them.

As far as American Home Shield goes, I was a little disappointed with the job done by Air Solutions. These technicians know what's covered and what's not covered. I do property management and know how these guys work. They don’t get paid enough, so they sometimes claim something that’s not covered has to be done. I didn’t have time to verify if they were truthful.

So they said a piping in one of my properties had to be connected and quoted $600 to $650, which I felt was ridiculous. I called others I’ve worked with to compare prices. We argued back and forth. I said I would call for a second opinion. So he checked with his boss and reduced it to $300. I paid it because I had no choice, but I feel that the whole thing should have been covered. My tenant was without air conditioning in really hot weather, so I didn’t want to cash out and get somebody last minute.

I’ve been lucky because I have been with American Home Shield for many years and have contacts in higher positions, like the West Coast supervisor and the East Coast supervisor. When I have a problem that I can’t resolve, I have a number that I can call. I am happy with American Home Shield.

Recently, a contractor came out and saw right away what the problem was with our toilet. He had to wait for the part and when he came back, he put it in in about 10 minutes. It has worked very fine since then.

Our experience with AHS was pretty seamless. The only complaint I have is that I didn’t have much of an option of picking a company or going with my own and then getting reimbursed from a claim, kind of like you do with cars.

According to the AHS contract they are supposed to cover broken parts. AHS twisted this saying that it was a bent inner drum from abuse and misuse that caused the inner drum to hit the outer drum. They did this to avoid covering the cost to either repair or replace the machine. My machine was neither abused or misused. DO NOT waste your time or money with this company! In talking with one of my work colleagues a very similar situation happened to him as well. What a shame and a scam. Find another warranty company to cover you if you feel like you need one.

So, when I found out what the issue was, I reached back out to American Home Shield, and I told them what the issue was. And for two weeks, they kept on saying that I gotta call Right Refrigeration to get them to close out the ticket or to try to get them to come back out and redo what they needed to do, but they never answered the phone. So, I had to wait a while after that. And when they finally responded, American Home Shield sent a different company to come out and take a look at the refrigerator.

The first time the second company came out, they did the same thing. They just plugged it up and said it was an electrical issue. So, when they came today, I was actually there, and I just watched them do a diagnostic of the refrigerator. So, this time, because the homeowner was there, they actually did what they needed to do. But when AHS sent the second company out, I did not have to pay another service fee.

So, American Home Shield needs to get better certified companies to do the jobs, because the back and forth would just delay the process. I put in the request July 18th. Today is August 25th. And now, everything just got resolved. So, all I wanted was a guy to really diagnose it so I could know what the issue was because it caused me to come out of pocket, spending all this money on food and things that I can’t get reimbursed for because I don’t have a refrigerator.

We've had this service for 10 years, and in the past, the service was quick, sufficient, and I had no issues. They've replaced a refrigerator at a compatible price, and that was fine. They've replaced the washing machine. I don't know if they've switched over their customer service lines overseas, and I don't mind that as long as I still get service. But I want to speak to Americans. We are an American household, and I want to speak to someone that can actually reach out to me and I can understand, and I don't feel as though they're going around the globe to get me a service call.

A year ago, I was getting service from someone around here, and the service people that were gonna come out called me the next day, made the appointment, and I had no problem. And that was with the same issue that I had with the condenser, and he came out right away. For the most recent service, they said he hasn't sent in his liability insurance, so they couldn’t use him anymore. That was a shame because he was very efficient, was in and out in half an hour, and I liked him.

I have been with American Home Shield for a couple of months, and the price is good so far.

The customer service on the contractor’s side was very unprofessional. Nobody answered the phone the first time I called. The second time, I left a voicemail. When they called me back, I found out they didn’t check their voicemail. After a period of time waiting, I called from my cell. They didn’t answer. I called from my work phone, and they didn’t answer either. Finally, somebody called me back on my work number. It was the same scenario. I don't want to use them again.

I let American Home Shield know about my experience, and their customer service kept it professional through my frustrations. But it’s not worth paying the price for it, just with the inconvenience of waiting.

This is not the first time. I have another property and it was the same thing. We have to tear it down and go in the back, but it'll cost me money. I said, "Let me have the same company I had come over my mama's house.” I had to argue for a whole hour. The next thing you know, they came out there with the snake and unstopped it again, but then my stuff is still stopped up. A plumbing place is supposed to have the equipment to do all this, but they didn't. I know they got paid for them to come out, though.

The second time he came, he was here for five minutes and basically told us it was the brain of the washing machine, and more than likely, we would be getting a new one. He said it would be up to American Home Shield, but he was guessing. He also told us we would probably get a new one rather than it being fixed, because the part would cost more. I was not that impressed with that guy. However, the company that came and installed the new dryer was very friendly.

I had another claim with my stove. I didn’t realize the coverage was only 30 days. Whatever was fixed by the technician went out again on the 35th day. I haven’t filed another claim yet, because if I have the technician come back again, I would have to pay another $100. I won’t do it, so I just opted to use half of the stove right now.

Despite that, the service has always been good. The technicians were all professionals. It is also easy for them to send someone out and stay on schedule. I just hope that the response time could be improved when a repaired item goes out again. There weren't any emergency visits, so we had to stay without air conditioning for five days. It would be good to have emergency slots for follow-up visits.

There are so many things will the skillet of this company and the employees they choose. The communication between the representatives or their system is nonexistent. You have to explain and constantly repeat yourself 99 times. That is frustrating and then to do all that not receive assistance. I say every year I'm sick of it and still wait to find another company. Now that is my fault. Long gone are companies who valued and are loyal to their customers.

Took another week for that plumber to come out. Kept the water off entire time. 2nd plumber arrived, said they needed to do an "Air Test" to find the leak. AHS said not covered, although policy covers leak detection to locate repair. Escalated with AHS and was told it is in fact covered and the plumber will be dispatched. Plumber scheduled and waited at home for them to arrive. No show. Called plumber and they said AHS once again denied coverage. I escalated with AHS again. Told it was covered and expect the plumber to reach out and reschedule. Got an email on 8/7/25 saying not covered because this is "Normal Wear and Tear" and a new line needs to be ran which is a "modification". Problem is they denied coverage without even finding the source of the leak.

My plan covers plumbing, covers wear and tear, and covers under Section 5 (a) Leaks or breakages of water, gas, drains, waste or plumbing waste vent lines and pipes that occur within the Covered Home; and (b) All parts and components. A new plumber was contractor by AHS. Has come out and did a round of leak detection. Scheduled to come out today another week later to do "isolation testing". AHS once again denying coverage, this time calling it an "Act of God".

My complaint is they are using a tactic (AHS) by denying my claim by citing terms like "normal wear and tear", "Modifications", and "Acts of God" as an exclusion, even when the damage is from everyday use. While AHS plans generally cover breakdowns due to normal wear and tear, they are stating that the specific damage falls outside this definition, leaving me with uncovered repair costs. The other issue is the plumber still hasn't come out to do the "Isolation Test" to pinpoint where the leak is and if there is a need for the new line, yet I am getting a quoted cost and not even sure yet if this is the amount need. This has been the worst experience. I am done with this company. Not from this latest issue, but all of the denied claims.

Recently, D&J Appliances came out, damaged the drum of the washing machine, and accused us of putting heavy stuff on top of the washing machine. How heavy can clothes be? Dry clothes on top of the laundry wouldn’t bend that. The washing machine is a piece of steel, a metal on top and then it’s a piece of metal separating the top from the drum. In order for us to bend the top of the washing machine, we would have to put a dent in the top of the dryer and then to the drum. None of that happened. They weren’t able to fix it. My wife reached out to American Home Shield and they said they were going to send somebody else out. I told them to send somebody else because the last ones were so unprofessional. The new contractor hasn’t come yet.

It was not ES that came out initially, but a different company, Oasis. They switched out the thermostat, but it was still having issues getting the house to the proper temperature. We called them back. So, they came back out, and checked things.

He said everything was fine and we could call them whenever it heated up again. Because sometimes it would work, and then other times the temperature would get up to like 87 in the house. And it was super hot.

We tried getting him back, and he kept telling us that everything was fine. And then he just stopped responding to my phone calls. The issues with them were less than ideal. So, we just submitted a second claim. And that was when ES Heat & Air came up.

They came out and immediately said that it was the compressor. It was old, and not good. And they switched it out. We haven't had issues with our AC since then.

I submitted the claim through the app, and the online website for both of them. The communication was great. He was a good guy, friendly, and got down to business. I'd probably just say the fact that there's something wrong with heating and air.

AC and those types of things are usually really expensive. So, it is nice knowing that I'm not gonna have to get quoted $1,000 for a whole new unit. And usually they'll come out and just fix the problems, without having to pull out of my pocket any more than what was needed to fix.

And for whatever reason, it wasn't doing what it had done that night. Obviously, you're thinking that this is gonna have to be repaired at best or replaced at worst. But he did a nice job. He told us what he was gonna do, and how he was gonna do it. And when it was all said and done, he said sorry, he can't do it.

And I said we don't necessarily need to see that much water on our floor again. Well, a lot of my appliances have to be bordering. I moved in here in November of 2005, and I've lived in this house for 20 years. It was a brand-new house, just built.

I'm still using the same washer and dryer that we bought when we moved in here. Now, let's see, TVs are different. And I replaced the microwave in the first three to four year, which hasn't been replaced since. We did get a gas range here a couple of years ago, a new stove, and a refrigerator that’s probably about five, six years ago.

I’ve been with American Home Shield since May, which came with the house purchase. It’s been pretty good, and they pretty well take care of you if something goes wrong.

He put a new board in, but then all of the controls stopped working. So he took the new board out and put our old one back in, and said there was nothing I could do about it. American Home Shield sent a card for the replacement and got it today. I just went to Lowe’s and picked up another microwave. They were quick on deciding to get me a new microwave.

I have recommended AHS to other people. But they could use more customer feedback as far as the appliances that are concerned. I feel that they just make their own decisions without any customer feedback.

I’ve also had an air conditioner issue recently. The techs came, only to find out that I paid for somebody to tell me my vents weren’t open. But they took care of everything. They marked my unit outside so I know which one ‘cause there’s about eight out there.

Overall, AHS provides good quality service and they take care of you within a short period of time. You don’t have to wait weeks. Most of the people that come out to service are professional and they do a good job. I’ve had some bad experience where techs would say they know what they are doing but they really don’t. That’s why I wanted to go through American Home Shield because they can back up their service.

Overall, my experience with AHS has been good. They’re fast and setting up a request is very easy. We went through the process and got the service scheduled through video call. It was very helpful.

Because that was so unsatisfactory, I had indicated that I will not be supporting the business and that I needed them to send someone else. That’s where Fast Tech had come in and I had a fantastic experience with them. The tech was very honest with me. He told me that all I needed was my pilot light lit and that saved me $2,500. I can’t thank them enough. But as for American Home Shield, I’m not overly fond of them.

During that time, I called both sides many times. I spoke with two team managers at AHS, but they said they could not make a decision whether to reimburse me or tell the contractor to go ahead and do it until they received the report. They called and emailed All Tech twice, and All Tech never responded to send them the report on time. I also called All Tech five or six times and spoke with several people. They told me they would mark it urgent, but I don’t think they did. Once they finally sent the report to AHS, it took about three weeks to get the new compressor. During that time, it was so hot in Oklahoma—almost in the triple digits. I have kids in the house, and the house was burning from the heat.

I have been a customer of American Home Shield since 2001, and until this particular case, I hadn’t had any problems with them. In this case, I was dissatisfied because it felt like there was a disconnect with both AHS and the contractor. AHS recommended All Tech, but when I asked them, “What about if he didn't send the report? What am I going to do? What kind of solution do you have?”. I was told their hands were tied and that there was no supervisor available to talk to, and I was left waiting for All Tech to send the report. I was hoping AHS would step in and find a solution and solve the problem faster than that.

The people who answered the phone were nice, but in a problem like this, I would like to see American Home Shield have someone who can make a decision, who I can talk to, and who I can rely on to solve my problem and understand what I am under. I could not find anybody to do that.

Also, trying to reach someone is frustrating because I end up speaking to someone in the Philippines, and I don’t always understand what they’re saying, and we have to go back and forth. I also don’t like that it takes up to 48 hours for a contractor to call me back. Overall, the process is just long and frustrating, and it’s better to just pay a reputable contractor to come out and get things fixed the way you need them fixed.

I had a gentleman come out who didn’t do anything for my dishwasher. I was very, very unhappy with him. He just opened my dishwasher and told me it shouldn’t have soap because it can’t recycle. He told me what to do to run the dishwasher. After I ran it 10 times, it wasn’t doing any better. I googled how to take out the suds, and I managed to do that. There are no more suds, but it still doesn’t go. I called and called to get someone out again, but I didn’t get anyone. I just gave up and put in another claim. Somebody did come who was very nice, looked at it, and determined that it wasn’t cycling because there was a problem with the pump. He went to order a part for the pump, but I haven’t heard back from them if they received it.

I had a little bit of difficulty figuring out how to contact customer service. It was not very obvious on the website. I ended up calling the chat line. The guy I chatted with was very nice and put me in touch with customer service. The customer service guy tried calling the company, and he said they don't even answer the phone and there’s no voicemail. He then switched me to another company.

I don’t really have any complaints with the American Home Shield directly. Their policy is reasonable. They're very responsive and helpful, except for that one company. American Home Shield should take them off their list because it was not a good experience.

My last claim was for my AC. When my air conditioner kicked on, everything outside was running and I could hear the fan blowing up in the attic, but it just didn't feel like I was getting much air flow and it was having trouble keeping up. If I set it to 76, the closest I could get was 81. The guy that came out was very nice and helpful. He was great. He found that I had low Freon charge, so he put some Freon and Stop Leak, and it's been working great since. It couldn’t have gone any better than it did.

It was Monday two weeks ago that this all started. American Home Shield notified me that All-Tex Electric would be coming and set up an appointment for Tuesday between 1:00 and 5:00. They arrived at 6:30, one had to use the bathroom to pee and the other to take a crap, which was okay, but I thought it was unprofessional. They were supposed to come back, and I called six times over a 10-day period, and it always went to voicemail. No one ever answered and I never heard back from anybody.

Wednesday a week ago, a lady left me a message to call the technician, and so I did. We set an appointment for him to come back the next Monday, and I never heard from him. I called the number again, and same thing, it went to voicemail. They sent a text to my wife saying that they would be here Friday, which was yesterday, between 1:00 and 5:00. He arrived at 4:30 and installed the fan. I don’t ever want to do business with All-Tex Electric again.

We’ve been calling, and they know that nothing’s been done. They don’t follow through, and you have to fight to get what you need. I’ve been with American Home Shield for about 30 years, but it seems to be going downhill. Sometimes we can’t understand the people who call us back. They’re foreigners, and sometimes you have to have them repeat what they say. I was getting ready to cancel them.

I have a freezer issue. Because it was completely frozen, in order to pull it out to inspect the freezer, it broke. They said it’s my fault it’s broken, so they would not cover. They told me it will cost $350 to replace the container, when online, the same container on Amazon costs $69. I had the same issue five years ago and you guys replaced 100%. I was super happy. But right now, I have to spend my money and buy the part and drive there to install it instead of an appliance company. I’ve been a client for many years. Right now, I don’t see any point to have it. I’m very upset that their application doesn’t work.

To make matters worse, every garage door professional I spoke with — including AHS’s own vendor — said both springs must be replaced together for safety. AHS refused, leaving me to either pay hundreds more out-of-pocket through their vendor or hire someone locally. I ended up paying $395 total with a local company for both springs and adjustments, which was actually cheaper than AHS’s vendor would have charged for only one spring.

I appealed multiple times, escalated to supervisors, and even submitted a formal appeal in writing. Each time, AHS refused to honor the contract. I’ve now filed a complaint with the Florida Department of Agriculture and Consumer Services (FDACS) for failure to honor their warranty. This experience has been extremely frustrating and feels like a bad faith attempt to avoid paying for covered repairs. Homeowners should be aware that AHS may not honor the clear language in their contracts, leaving you to pay out-of-pocket for repairs you thought were covered.

I don’t know whose end this falls on, if it's on American Home Shield or the supplier they deal with. Multiple contracts went back and forth for me to sign, one, they forgot something, one, they didn’t include something else. Then we updated it. There are two units, one that goes inside and one on the outside. They were gonna be shipped on Monday. We were gonna get them Wednesday. Thursday, DenPro called and said the parts that we wanted weren’t in stock. How was it four days after the day it shipped that they finally realized that? If it wasn’t in stock on Monday, why wasn’t that disclosed so they could figure something out?

The technician said he could get one in York, but we had to do a new contract because it was an upgrade, bigger tonnage, at the same price. That was another day or two over the weekend. It just seemed like everything that was supposed to happen didn’t happen. It was a 95-degree temperature; that was my only concern. If that communication would have been a little more open, freer, cleaner, it probably would have been easier to digest.

I’ve actually referred two coworkers to AHS in the last three months. I had friends who kind of laughed at me and said that I shouldn't have American Home Shield. It’s not worth the money. But when they looked at the total install cost, they realized I had made a good decision. I feel that I got my money’s worth and didn’t overpay for the value provided. It actually probably kept me with American Home Shield. For every time you see that monthly charge come out and aren’t using it, when something finally does hit, it’s worth its weight in gold.

I called the company and told them the guy’s trying to scam them and trying to scam me. I complained three or four times. I asked them to send me somebody else. They ended up giving me a rebate of the service, gave me whatever I had paid, and gave me a certain amount to do it on my own. They told me that the switch and fan was covered, just not the scaffolding.

I’m upset that American Home Shield sent three people out to my house prior and none of them covered the service that my house needed. I took time off each time they came out. But after everything, I still stayed with them. I’m happy with how they handled it. They took care of my situation right away after I complained to them. They asked me if I wanna take care of it myself, and I did.

My refrigerator broke on the 8th of May. Somebody came out and changed out an evaporator or the cooling thing on the bottom. It lasted about three to four weeks. We had a death in the family, so we had to leave and were gone for a few weeks. When we came back, all the food in our fridge had rotten. We called American Home Shield the Monday of July 4th and paid another $125 because it was past the 30 days. They reassigned Sears to come back out. Again, Sears made appointments, but did not show up. My wife and I were alternating days to take off for almost two weeks before they showed up.

I was so frustrated speaking with American Home Shield. It was someone in another country because I couldn’t understand what they’re saying. But one lady said that she’s sorry that I’m dealing with Sears because nothing positive comes from getting maintenance done from Sears. She said Sears uses a third party. I asked if they can’t do something about it, and they said that there’s a process in place.

By July 25th, Sears finally came and serviced it. He charged it. The guy said that if doesn’t work again, let American Home Shield know, and they’ll come back out. The very next day, it was not cooling again, so I called him back. He came in on a Saturday and was at my house for maybe five minutes, opened the fridge door and checked. He said the leak has to be inside the walls of the fridge and it’s no longer repairable. He’ll try to reschedule me, get back to me on Monday, and tell the company the fridge needs to be replaced. I received a text message that parts were ordered. All the appointments they scheduled were cancelled. Finally, they came out the weekend of the 25th or 27th of July. The guy said they can get it fixed with the parts and they should be available the next week. Nobody came. American Home Shield then sent out a different company, a guy that’s come to my house before. He’s a little old dude, but he looks high. He spent a lot of time on the phone talking with someone.

I was so stressed out with my experience with American Home Shield that I doubled up on my anxiety medicine. My wife developed an autoimmune disease because we have not been able to eat healthy since May when our fridge broke down. I had medication that I had to put in my neighbor’s fridge. My other friend let me borrow a small freezer. But we can’t cook because we can’t store anything. It’s been a complicated hot mess. I even wrote to their executive corporate team and got a call back from a lady who was demeaning.

I told American Home Shield this, but they were not going to take his opinion because he didn’t work for them. So they sent another person. The person said I needed to change the Freon and change the compressor and that this is what they were working on. I said I was covered for everything. He said I don’t have the platinum membership, so American Home Shield would only pay $10 to cover the Freon. I was in shock. I personally did not know there is Platinum and another type. I thought I was covered, including the Freon. Every time they come, whatever they do, I never pay anything.

I called American Shield and asked them to at least cover it this time and I would upgrade. I called to upgrade to the Platinum, and they said I can only do the upgrade after a year. They were not allowing me to upgrade Platinum until after one year because I have a claim open. If I had Platinum, I would not have to pay now. This is so frustrating. I paid 100 when they sent somebody out. He was not knowledgeable. He didn’t say anything about the compressor or changing the whole Freon. If I listened to him for three pounds, it would not work and my money would go to waste. I paid my guy 250 for his opinion, and I still have to pay 2,100 for Freon.

I’ve been with American Home Shield for eight years, and I have been happy with them. Then I fall into this trap with my air conditioner. They haven’t been helpful and they’re not listening. They don’t do that and can’t do that. Now there’s no communication. I pay $188 every month, and I still don’t have air conditioning for a month now. I was sweating after I showered. It was awful. It’s so hot outside. It is hell. I talked to escalation, and they said a supervisor would call me that day or the next day. That was three or four days ago, and I haven’t heard from them. I would be lying if I say I’m very happy. I am very frustrated.

The toilet still isn’t functioning properly because they need to replace the flange. American Home Shield doesn’t feel they need to cover it, so it is costing me $525 to fix a problem caused by the first people they sent. I don’t think I should have to pay $525 to correct a problem their people caused. The plumber was supposed to come today after he got off from work at 5:00 PM, but the company said he would come between 2:00 and 6:00 PM. I am terribly dissatisfied with this particular situation because I am paying $525 for something I didn’t do, and the first person they sent did not do an adequate job. The second person has already come out once and now has to come again to fix it.

Several years ago we had a plumbing company sent by American Home Shield. The people and the job they did were horrible. American Home Shield should send me somebody that is trustworthy that will do the job and will not be a threat to me, my house, or my disabled daughter. They should also have people answering the phone and ensure those are able to speak English. You shouldn’t have to fight to just understand somebody who supposedly speaks your language. I don’t care where people are from, but I do care about communication.

The person who made the schedule put the wrong date on the calendar so nobody came. When I called back, she was asking me about the date that was on the calendar but I was out of the country. She had no accountability and she was so rude. Once we got past that and I rescheduled it, they came out and fixed it.

From the pictures that were sent of the work completed and the explanation of what was wrong, I have confidence that the fix will work. But until we have that kind of next big rainstorm, once we have that, I’ll be going into the attic and looking at the places I took pictures and video of previously and looking for those same leaks to see if indeed everything is fixed. But the workmanship looks good, I just need to test it out.

We’ve been protected with American Home Shield since we purchased our property, for about eight years, but haven’t had to use it too frequently. But for instances we had to, it's been straightforward. The portal where you submit claims is relatively easy to log into. It would be nice if, when you’re selecting a service, there was an option for the companies you use.

So, they had to come back out a second time to reassess it and order another part, and then they had to come out again after that to actually fix it. It is fixed now. The first technician wasn’t so good, I don't think he knew quite so much. But other than that, everybody was pretty quick.

AG Appliance Repair was bad. They're unprofessional. They had no idea what they were doing. First, they diagnosed it and they ordered the part. The second time they went there, they said they ordered the wrong part. The third time, they said it was missing a component. Now, American Home Shield is not covering it. How is it possible that, at the beginning, there was no missing component, now suddenly something is missing? American Home Shield didn’t do anything about that either.

They’re low-life contractors. I won't mention anything about AHS to anyone. I was with them for a one-year contract, but I've discontinued my service.

It's been hit-and-miss with their coverage. I was told I had the top of the line, and then I found out that if there are wiring for lights that don’t work, they won’t cover it. I also had something else, a hot water heater that went out. It would have been cheaper to just go ahead and pay somebody to do it since I ended up paying $1,500 out of pocket. Because of that, I don’t think I’ll be renewing next time around.

Nobody came. About five minutes before 5:00 or 6:00, we got a notice that it had been rescheduled to Tuesday without our knowledge. We wrote back that we wasted a whole day and nobody called to see if that day was workable for us. We never heard back. By the way, it was also very difficult to contact American Home Shield. They weren’t accessible to us during the whole day we were waiting.

After five days, they did come and the machine has been repaired. The whole issue is they wasted a whole day and gave us a window of a whole day again on Tuesday. The scheduling was so much of a hassle. We took two days off from work to do a 100-dollar repair. I would have called a regular repairman to come out the next day or I would have just bought a new dryer. It’s not worth it to take two days off from work for no reason at all.

I called American Home Shield and told them I want a second opinion. They told me what the company was, and I called directly to tell them what’s going on, and they sent whoever was the first one available. The technician said they would need to cut the pipe, which they didn’t need to. So then we went ahead with the plumber that we know, who has been working on our house before. He came out, snaked the drain for 45 minutes, and cleared the issue we were having without having to cut pipes.

I have called American Home Shield multiple times to try and see what they can do since the companies they're sending out are obviously doing everything in their power to either overcharge or not have anything done under coverage.

We've been with AHS for six months. When you call them, you cannot understand all the people you talk to because they’re all foreign people. Then they send out a company that will make an excuse for it not to be covered. It's extremely overpriced for them to basically just say, “It's not covered so you gotta pay for it yourself,” every time.

The first time I made a call, they came out and I thought they had fixed it, but it really wasn’t. They made a second visit and fixed it perfectly. I'm happy with the service.

I was an American Home Shield customer about 15 years ago, when they were starting up, and I had some very good experiences back then as well. The technician who came out was great.

When I first started with them, they didn't have the video option. The video is a great addition, and it's perfect for what I need it for.

It got assigned to Snowy. I forget exactly what they're called, then when it was assigned to them, they responded the next day, came out, and fixed the spring right away. The technicians they sent were very good.

The contractor was great, and everything was working fine now. I had no issues since the repair. I liked that American Home Shield seemed to work with good contractors, but the process itself was very inefficient and took a lot of time and calls.

I’d say it's better to sock away the premiums you pay for American Home Shield rather than paying them directly. Set up a savings account and put that money in it monthly. It will come out better.

Because the window had already passed, they could no longer actually come out, I needed to reschedule. That took another week. The scheduling was extremely annoying. When they finally came out, they didn’t manage to do their job. The first technician said that I needed refrigerant. I asked if he could put refrigerant in, and he said, he couldn’t and he had to come back. He was there for about five minutes and said he properly diagnosed it. It took another two weeks for him to come back. He put in five pounds of refrigerant. I don’t know how he arrived at five pounds. I found out after the fact that it was a ridiculous amount, and there’s no way he could have known that’s what was needed. He charged $250 and said American Home Shield only covers $10 per pound.

The air conditioning worked for about 15 minutes and then stopped working. It turns out he didn’t properly diagnose that we had an extreme refrigerant leak. He should have done a proper diagnostic test to identify where the leak was coming from instead of just tightening a few nuts and bolts. I had to call him back out, which took another two weeks. He ripped all my air conditioning units off the wall inside the house and tightened more nuts and bolts. Then he decided to do a leak test, but instead of identifying which line had the leak, he just wanted to confirm that there was a leak in the system, which we already knew because he had put five pounds of refrigerant in and there was none left when he came back.

I found out that the technician should be able to identify where exactly the leak is coming from, because if he only confirms that there’s a leak, he doesn’t know what to repair. He was half-assing the whole situation. He said that he would come back just to confirm that there was an actual leak. Then I got a notice from American Home Shield that Furnace Doctors contacted them and closed the claim, saying they had fixed it, which was absolutely not the case. When I called Furnace Doctors, they told me I needed to call American Home Shield and reopen the claim. At that point, I couldn’t work with Furnace Doctors anymore.

I called American Home Shield and asked for a new technician. They told me I had to open a new claim, and when I did, they assigned Furnace Doctors again. I was on the phone with American Home Shield for hours several times. Eventually, they assigned a new technician who actually knows what he’s doing. The new technician properly diagnosed where the leak is coming from, but he still needs to come back to fix it, which takes another week or two just to get on the schedule. They did reimburse me for the $125 service fee because I’ve had such a bad experience, but they didn’t reimburse me for the $250 I had to pay for the refrigerant. It’s been a two-and-a-half to three-month process without air conditioning during the heart of summer. It was a horrible experience.

American Home Shield is a good program. One of the small issues I have with them, though, which is understandable, is scheduling. It takes a while to get crews out to do work. But other than that, it's great.

I submit claims to American Home Shield through their website. When I did my oven, it was super easy. when the contractor showed up, he knew exactly what it was, and he had the piece needed with him already. He fixed it quickly.

But, when I did my dryer, it was not so much. A guy came out and he did a horrible job. He said that it was just not clean but we just had everything cleaned, so that was not the case. I ended up having to buy a new dryer. This dryer should have been replaced by the warranty, not by myself. So, that one was difficult, and we won’t use that company that did it again. When I did my dishwasher, logging on to the website was also easy. We were able to type in, but it took four tries to get somebody out here who could fix it.

It would be nice if it was easier to get ahold of a person. So, if I needed something, I could call and talk to a human, and not sit there on hold for hours and not have to go through 900 prompts to find somebody that is not the right person who would put me on hold again. From our research and what we have been told, American Home Shield is the best in this area. It is not the best company we have ever used, but the company we love is not in this area.

Next thing he is coming in the house with the representative on speaker and said they want to speak with you. The woman on the phone immediately tells me this claim is denied due to pre-existing conditions. Of course it is pre-existing because we just moved into the home. Everything is pre-existing. She was not customer service oriented and could care less of our issue. The plumber, seeing my wife and my frustration was extremely apologetic.

Long story short American Home Shield was a waste of our realtor's money. We called to request a refund and after many attempts to keep us, even offering to send another plumber out for a second opinion. Which would not have changed it was a pre-existing condition. Eventually they gave in and offered a refund less the $125.00 "service call" for a plumber who walked in looked at the sink and said he could not fix it. 3 weeks into this house and it has been a nightmare of an issue and American Home Shield caused it to be worse than better. I could of had a plumber out the next day instead of waiting 10 days only to be denied. OUR OPINION, DO NOT USE or PURCHASE AMERICAN HOME SHIELD...

However, it is not very flexible working with American Home Shield. First of all, every representative says something else. They don’t know this stuff. So, one told me that they gave me some estimate. And I asked, “Can I get a cash? Maybe I can take the cash and upgrade my unit.” They said, “Okay,” and, somehow, they clicked that I accepted what they said there. So, I never got a cash offer.

And then another lady said, “I see that they told you that. But once they accept our estimate, you can’t get a cash offer” and that the other rep was wrong earlier. And then another person told me I was getting a Carrier brand, but it was not. I do not know where they get the information, but each one says something else. So, they are never clear on what exactly is going on. The customer service is nice, but not all of them are very knowledgeable. The app is also not very good because you do not get really exact information there.

If they are willing to give you a certain product, and if you want to upgrade from your own pocket to a better brand, they send you to a third party which charges you full price than just going to whatever they have in stock that they send to the installer. Whatever the difference in price to get the better one and what I’m willing to pay, they do not do that.

And it is difficult to deal with that way because I wanted the better brand out of my pocket. But they made it a $4,000 difference. And when you go to the store and upgrade the size or brand, it could be $500 to $700. So, you get exactly the same thing you had. And if I want it a little better, I cannot. I have to accept what they want to pay, which is a lot of money.

I’m a realtor and I sell American Home Shield whenever I can. I have had the same policy for about six years. Somebody came to our office one day and gave a presentation. And I went over the coverage and I was happy enough, and I had not had any issues other than that one time. With American Home Shield I do not have to think about hunting around for a heating and cooling company or a plumber. I just set the claim up online and make an appointment.

I always go online to submit my claims to American Home Shield. I have it set up on my desktop at home where it goes straight to the right place. When I call, I get quite a bit of a runaround, and their people hardly speak English. But, I try to always do everything online, and it never fails. I tell people all the time to go get a home warranty as they would save their selves some grief. I have had a good experience for the most part, except for one instance three years ago where there was a plumber who came out who I had a lot of issues with. I made a complaint to the person realtors talk to, and I got my money back.

I called American Home Shield back and asked if I could get another quote. They said the out-of-pocket cost is still gonna be the same for what they diagnosed. That doesn't make any sense. What if you took your car in and they said you need a new motor and it's 1,500 bucks? Then they tell you to get another opinion but it's still gonna be 1,500 bucks. Doesn't everybody who have R-22 supposed to be changing over due to the environment anyway? It's called SEAL. But they're gonna charge me 2,450 from the guy that they sent out.

The rep asked if I wanted to pay another fee for someone to come out. I was told I can get a second opinion free. I wouldn't have to pay another $100 for someone to come out because we already know what the issue is. So why would he say I'm gonna get charged again?

I also asked if I could find my own person. They was like, "Nope. You can't find your own person." I asked if they could mail me the parts and I'll have a licensed person put them in. "No. We can't do that either. We ain't gonna mail you parts." Oh, okay. Well, I'll just look for a different warranty company then.

They were gonna escalate the call because a person I spoke to before said she would mail me the parts. Then when they called me back, they were like, "I don't know who told you that." Aren’t the calls recorded? I told them to pull up the conversation but they never played it. They never told me if they heard her say they would mail me the parts or not. So I was peeved about that. They forced me like, “If you want your air done, pay the 2,450 to the guy we sent out.” They told me to call Hansen Mechanical and see if they would negotiate. But they said, "No. We ain't negotiate. This is what it is." And I don't think that that's fair. It's getting ready to be fall now, so we probably aren’t gonna be using the AC. I'm gonna leave it like this until I get the money to fix it.

One thing American Home Shield can do to improve is not re-sign us up without our permission. My husband spoke to them about this whole oven situation and told them if they can't fix it, we're not renewing. And they automatically renewed us. Their prices keep going up and up too, but that's everywhere.

The first time we called them out for this was in February. They said they fixed it but they didn't fix it. If I needed 350 degrees, I had to put it in 285. It was a constant juggling thing, and I finally got so sick of it that we told them to replace the damn oven. The last call we had was for our washer. It was a 30-year-old washer and they tried to fix it but ended up replacing it. This time, they said no and had this come out and this come out. They did all that three times. Plus when the first two guys came, as soon as they walked out the door, they closed out the service call even though it wasn't fixed. The last one did not. He was awesome.

We have called AHS and US Air everyday since 8/11 talking to different people who kept telling us that the Technician from US Air will call us when he gets the parts and schedule to come out, but up till today he has never called us for any update. US Air told us the first week that they are and backed up with new orders for 2 weeks and are attending to Clients with Emergency cases. We asked them why our case is not considered emergency and they did not answer that question.

We called AHS and reported to them and asked them to find us another company that is not backed up and AHS said that once they send out work orders, that they will not take it back and give to another company (INSENSITIVE). We went into the hotel for the weekend of 8/8 and 8/9 due to too much heat in the house and asked AHS to refund us and they refused (NON-CARING). Both US air and AHS have kept me and my family of 5 in a home here in TX (temp in 3 digits) for the past 21 days without AC and at this time no time as to when they will likely get the parts and fix our AC. What a LOUSY, INCOMPETENT, UNCARING, and INSENSITIVE companies they both are and I will NEVER use them again after these incident is over.

Round Rock, TX

I've been disappointed in the past in relaying my needs. I had to call repeatedly. I was given a date and time and the repairperson came out before that time without notifying me. I was 30 minutes away from my home at the time. When I did get home, the request that I made was not made. There were other areas that were looked at that didn't need taking care of, so it was difficult. I had to call back and make that correction and it was difficult to deal with the phone representative who insisted that there was gonna be another $100 co-payment.

I had to wait again for the second serviceperson to come out. And it's been difficult sometimes to identify the problem. I'm not a plumber. I'm not a mechanic of any kind. But I know when things aren't working as they should. So I don't know if it depends on the phone rep that takes the call that is not fully informed or is not listening to my needs.

The plumber told me, "They're not gonna fix it. They're gonna say that they can't fix it. They're gonna send you $600." I said, "Cool." I already know that 'cause they did the same thing with my hot water heater. They only approved $700 out of a $3,200 job. The rest was left up to me. I didn't have a choice. I didn't have any hot water, so I had to get it done. This was a week or two ago. I've been waiting before then to get the AC fixed..

A few days ago, they said it's gonna take one to two business days. I waited two days, I called back. "I'm sorry, they told you wrong. It's one to three business days." I called again today. This is day four. said, "This is day four. So you can't tell me that anymore." "You need to be more patient and da, da, da. We thank you for your continued patience." I'm not patient. They're being patient. I'm hot as hell.

So the person finally said -- I said, "So what you're telling me is I have to wait an indefinite period of time for y'all to come out here or give me the money?" Because I asked for the buyout. They said that, "We'll give you a buyout and you get it fixed on your own." I said, "I don't give a damn what happens. I just need air conditioning here." And so, I accepted the buyout. But I waited one to two days for the buyout, then they told me it takes one to three days. I waited three days for the buyout. Today is day four. I waited for the fourth day. Now, they said, "Oh, you have to wait at least another day." So that's day five.

Now we're talking 27 days at that hot house. We're not even sure if it's going to happen then. And then he told me, "If you accept the buyout, it takes three to five business days in order to get the money." We’re talking about a whole month now with no air conditioning. The hottest 30-day period of the year and I don't have air conditioning. And they keep telling me, "Well, I'm the person you need to talk to. Stop telling me that stuff. Just give me what I need. I need somebody to come over here and fix it or give me the money so I can get it fixed.

They sent someone out back on the 24th, and it still isn’t done. The company is a scam. It's garbage. I'm gonna call the news and I'm gonna report them. I'm gonna do something. They keep calling me, asking me for my next payment. I haven't had air conditioning in a damn near a month and you're asking for a payment?

This one started with the hot water heater. Actually, it started before then. Before that, a year ago, I paid for them to put the stove in. They came out and told me I had to toy with that oven out the damn wall to see what was wrong with it so they could do it if anything was wrong behind it. I had to pull it out the wall. If I know how to pull it out the wall, I wouldn't have called them in the first place.

They sent me a new stove. The stove is sitting in my kitchen right now in the box because I have to get -- they said the electrical outlet I said, "Youi can't fix an electrical outlet?" They said, "Well, no. You gotta do that."

American Home Shield is a scam. And I didn't think about it because they come over and do little stuff like replace the thermostat, snake the main drain. I'm like, "All right, cool. They're doing something." It lulls you to sleep. And then, every time you need something big, if it costs like $500 or more, they're not paying for that. They make you pay for it. They have all these excuses on why they can't pay for it.

The only thing they did, they came out and fixed the thermostat. They came out and did the main drain. They gave me a cooktop. But it's in a box with the plastic security bands on it. When my ceiling fan wasn't working right, they came and fixed it. It took them about 15 minutes. When my tub wasn't going, they sent somebody out to snake the drain. They do little things. But anything that's gonna cost some money and time, they're not going to do it.

They cover the plumbing system, but the plumber must break the drywall to access it, and the drywall is not covered. Once the wall is opened, then they will fix the plumbing. The way they handle it is very tricky.

The contractor was Cactus Company, and they were nice people. However, they were only rated a 2 out of 5. I called on a Friday but they couldn’t come out till Tuesday the following week.

They came out and said the garage door spring broke, but they couldn’t do the work until they get an approval from the warranty. Half an hour later, I got a text from American Home Shield saying the spring on the garage door is not covered.

It’s the worst company you can work with. It’s a ripoff. They said the door is covered but not the spring. They cover the bare minimum for everything. I lost $100 to American Home Shield. They should be refunding it.

Cactus charged me $850 to fix the spring, but I found somebody who could do the same for 400 bucks. The spring costs $220, and then $180 for labor. So, that’s what I did.

Two years ago, the bathroom was leaking and seeped into the garage. They could fix the leak, but had to break the drywall to access it. My regular home insurance paid for the drywall. So, the warranty is worthless.

I had issues with my refrigerators and submitted a claim with American Home Shield. They sent Chuck’s Appliance Repair, and they fixed the ice maker on one fridge. For the other fridge, they said they would be back the next day, Friday, but they didn’t call me back. That Monday, I got a call real early and they told me that they’re gonna be here on that day. I waited until 3:00 PM, but nobody showed up.

On Tuesday, I was home all day and Chuck’s called around 5:00 PM, just after I had left the house. The technician said he was in my area and asked if I’m gonna be there right now. I told him to give me 30 minutes, but he said he couldn’t do that. When I called the following morning, they were really upset. It was a mess, and I was very, very upset with them.

They were able to repair the ice maker, but one refrigerator issue remains. I’m just fine the way it is, but I wasn’t happy with Chuck’s Appliance Repair.

The water was coming up through the floor, so it indicated to me that something was going on in the piping. I had a pail catching water down in my basement because it was leaking from the tub. When the contractor came back out, he tore the floor part up and said that my piping looked good. He believed water was running down the side of the tub and caused it to become dry rot. He tore up a lot of that wood and stuff, put it in a bag, and then they left. He said they don’t replace floors. My son had to put a little board over it because anything could crawl up through that big hole.

I told American Home Shield not to send D and P back to my house anymore, but they said they were going to send them back out again. The guy was kind of upset because I gave them a 3 on a survey. It’s really a shame. I’m still paying for homeowner’s warranty and homeowner’s insurance, but I’m going to have to pay for all this stuff out of my pocket.

Fresh Air had problems scheduling and their technician, who was on the road, did not communicate well with their front office. I provided the description of the problem and the contact information for my tenants to the front office. The technician who supposedly went out said he was trying to call me. I was not available at the time. Later, I saw the four last calls from him. And then he said he didn't know there was another contact number. The front office didn't tell him. That went on four or five times.

Fresh Air gave the tenants really large time windows. They said, “Technicians would arrive between 8:00 a.m. and 6:00 p.m. tomorrow.” My tenant would take the day off and nobody would come. After 6:00 p.m., she would ask what happened and Fresh Air would say, “Oh, no. He came at 8:00 a.m.” Wouldn't you already tell her if that actually happened instead of making her stay home all day until 6:00 p.m.?

There was an extreme lack of communication, ability to schedule, and ability to ring the bell. Every time the tenant was home, the technicians claimed they came. But nobody rang the bell. We couldn't get past these basic things. They say they would knock on the door, but you can't hear from the second floor if somebody's knocking. You have to actually ring the bell. We had several phone conversations just about ringing the bell. That was a pain.

In June, a Fresh Air technician was finally able to get into the house and look at the system. And then we didn't hear from them again. Since my tenant was not complaining anymore, that meant maybe they fixed it. A month later, the weather got hot again. My tenant told me, “So, what happened? Are they gonna come fix the air conditioner?” I called American Home Shield and they said that the technician from Fresh Air never submitted his notes. They didn't even have any evidence that any appointment took place and what the findings were.

Normally, there's only 30 days to schedule a recall appointment. This means that if something still continues to not work, technicians can come back without me paying an additional fee. This time, it was already 30 days. Since the technician had just submitted his notes in July, I asked American Home Shield for a recall appointment. They gave it to me. But we ended up not being able to continue with Fresh Air. I escalated this issue to management and they eventually assigned a different contractor, Temperus. Everything takes forever with American Home Shield. But at least the new contractor was able to get into the house and diagnose the problem. They said, “We can replace the whole HVAC system.” Now they ordered parts.

I told American Home Shield to never send Fresh Air to us again because it was the worst contractor. American Home Shield agreed. I'm actually looking for other home warranties with a higher ranking because I never had a problem-free service request yet with American Home Shield.

I went ahead and got a payout quote from American Home Shield instead of going through with the company that they contracted. For one, my unit that went out was an old unit that takes the old R-22 coolant, which is now outlawed and very expensive to get. I wasn't trying to also repair something that I'm gonna end up having trouble later. If I had it repaired, I would have put myself in a hole and that's not something I can do with a family of five in this day and age. I can't waste my heart and money. I do my due diligence with everything I do. I make sure that I go the right route.

Seth was my rep when I got my plan initially started. I was never told about a platinum plan. I was told that gold was the highest plan that there was and that's why I went ahead and opted for that. I would have opted for a higher plan if there was one, because that was what I was looking for at the time. I was looking for the most coverage in case something happened. Therefore, when it came back saying what was covered and what wasn't covered, I would have a lot more coverage if I were under that platinum plan. I wouldn't be able to submit another claim with the same issue that was going on if I wanted to upgrade my plan. It put me in a bind and I didn't really like that. That left a bad taste in my mouth.

I left a review and that went towards the AC company that came out here, which wasn't okay because I don't have any problems with the tech. It was actually more or less the front end of the American Home Shield that I stated in my problem. It was definitely American Home Shield that left me in a limbo. Overall, I did appreciate everything that happened. I liked the turnaround rate on the payout quote and everything as well. There were some good things. But the false information in the beginning really put a bad taste in my mouth.

The front end definitely needs to be more upfront about the service plans. There’s also the part of knowing a little bit more about what is being covered and not. I didn't really know who was covering what and I'm getting sent a bill for three grand and it's very vague. Between the third-party company that's hired and American Home Shield, there needs to be more visual payouts. This applies even online. I have the portal and there wasn't anything for me to really see. It was all very vague on what's being covered and what's being actually repaired. I call for American Home Shield and they tell me to call the AC guy. The AC tells me to call American Home Shield. That was a little back and forth.

I'm not even a stickler and I'm a really good dude. I didn't wanna quit American Home Shield because my neighbors across the street are like, "Oh, man. They're great. I'm sorry." They referred me to the home warranty. They're like, "I don't know why you're having a problem. Maybe they're just the guys you got that time. It just happens sometimes.”

I would recommend American Home Shield to others but I would make sure that they go with a platinum plan and not a gold plan. I hope they don't get the runaround like I did at the same time. Fortunately, their customer service end is pretty good. When I call in, I don't really have to wait on hold too much. I have a portal and that's really cool. The coverage isn't bad too. If I had been told about the platinum plan, I would have been in a lot better situation.

Pricewise, it's reasonable. It's a certain amount a month and then you have to pay a certain amount to send somebody out here, which is fine. That's cool. It's reasonably priced because everywhere else you'd call to come out here to diagnose something, it's about 100 bucks. And they charge me about $100 or $125. It's somewhere within that price range if I call an electrician out here. They're gonna charge me around the same price to do a diagnostic as well.

Most of the time, that goes towards your repair, so that's cool too. You still pay that 125 and then they take care of it, so you're not really coming out of pocket. The AC guy quoted me out for some hardware for 480 bucks. The other AC guy I had said, "Dude, that's like $20 worth of hardware. I don't know why he's upping it so much. You don't want to pay $400 extra just in hardware.” That was definitely a red flag to me.

I felt I was being taken advantage of because I’m a woman and I have a home warranty. I spoke to American Home Shield and told them I got a friend who’s an HVAC guy. He said that if the blower motor was malfunctioning, I would not have AC in the house. Plus, one of the technicians reeked alcohol. So, that’s when I called for a second opinion.

The first company was trying to rip everybody off. I looked at their reviews, and they were terrible. The warranty finally sent another contractor out from Fire & Ice, and he was wonderful. He explained what was wrong.

I asked the technician if there was a problem with my unit. He said the coils were dirty, but they’re not malfunctioning. They just needed to be cleaned.

I also told him about an issue with my ductwork, but he wasn’t sure if the warranty would cover it. That technician was 100%, an honest person. He was informative too.

My father had American Home Shield 30 years ago when he had his house built in the suburbs. Overall, they’re a wonderful company.

The second technician came and said that my AC unit was unrepairable. Now, I’m out of $1,300 and had to buy a whole new system. So, I decided not to go with All American, and I’ll be dropping American Home Shield as well.

To me, I felt like I paid for a guesstimation. Because if it was unrepairable, then why did they try to repair it? It felt like I went to the casino and gambled $1,300, then came back home. I just gave away the money.

I couldn’t use the part that I just bought because I have to buy a whole new system. It was the worst experience for me. In the end, I hired my own contractor and went with Climate Heroes. I paid for that out of pocket.

I was with American Home Shield for years, and I’ve been paying the warranty $100. I transferred from one house to my new house, and this is the first big claim that I had.

Everyone says the exact same thing. When it’s minor stuff, the warranty will cover that. When it’s something big, they won’t. I was receiving emails about their AC program that they’re running. They were turning people down so that they can get them on their AC unit program.

Recently, I put in some claims. Caltech was sent to work on three units for me and they fixed two of them. But they could never fix the clothes washer. They made about four trips already trying to get it fixed. They ordered parts twice and they got it working about halfway, but it still made that noise. It’s out of balance. They’ve done their best trying to fix it though.

The customer is happy because it’s getting replaced. This is the longest I’ve ever went and it’s not done within a couple of weeks. They’d come look at it, couldn’t fix it and then they’d get a part. I even had one person that brought the trash disposal. He had an extra one with him when he came.

The reps listen to what I have to say. But as far as calling the home shield reps, I can’t get in sometimes but they always try to call back. But I like the service a lot better than I have anybody else. They treated me right 20 years ago so when I had a chance to go back after another company, I’ve stayed. For this recent claim, June till August is drawn out. Other than that, I’m not gonna abandon ship. I keep paying $1,000 a year because I’m gonna stay with you.

After that experience, I contacted American Home Shield. I said that I didn't even want to deal with this guy anymore. He's just unprofessional, rude, and disrespectful. Then they dispatched Fast Heating & Cooling.

In the meantime, again, we bought portable air conditioning units because we were making no progress. We spent $1200 on trying to retrofit three rooms in our house so at least it's livable. The tech finally came out and repaired it, but there might be an issue with it right now because it's working but it's making a wobbly noise that you can hear through the wall, and it does not sound right. It should not be that loud.

Overall, they diagnosed the problem and they fixed it. The amount of time it took once he diagnosed it was frustrating. It's very frustrating when they send a technician out and they tell you that the condenser fan needs to be replaced. The American Home Shield rep tells me that it’s covered but I have to have to pay for the wiring. In order to install a condenser motor, he has to rewire it. American Home Shield will not cover it. So, I had to pay the vendor $125 to replace the condenser motor and the wire that he cut in the first place.

So, the technician came out a second time, and he actually removed the whole microwave, because it’s a built-in one, and exchanged the magnetron. After that, the microwave functioned for about a day, and then it had the same problem. It turns on, the timer runs, but whatever is in the microwave does not heat up. So, I contacted the home warranty again to ask for another appointment for a technician.

Submitting a claim was easy. I did it on the phone. And then I got a text message that I would get a phone call to schedule the appointment within 24 hours. Like the last time I did this, I got a message, but then nobody called. And then I got another message two days later, and then somebody called within 24 hours, and I’ve scheduled the appointment for the technician.

So, I’m somewhat dissatisfied with my experience because I’m still having the same issue with the microwave, and I’ve had the technician out twice. And I also have to take time off work to be there. Otherwise, it was easy to schedule, the technician was friendly, and he let me know when he was on the way, which was positive.

three washing machines, and two dryers over the years. So, it’s to be expected. Any time you file a claim, it goes up.

My experience depends on the company AHS partners with. Some companies are respectful and they do a good job. Most of the other ones are very greedy and they want to manipulate you and charge extra. They will tell you it’s not covered but then it’s all covered. Last year, I had a problem with United Air which AHS contacted. They were terrible. And then the company I had this time was very greedy.

However, I had to pay for it out-of-pocket because it was technically considered an enhancement. In order to fix the problem in a cheaper way, the technician had to put a pump on it and redirect where the drain was going. American Home Shield considered that an enhancement, which I would question. That was the only way to fix it without creating a major damage to my house.

Home Shield is one-stop shop. All I gotta do is call that 800-number, and they send somebody out. So far, the best thing about it is the ease of use. And they’ve come out quickly for most of the issues I’ve had. So far, so good with Home Shield.

The guy who came out was very nice and did the work. He said the fan was broken, and they would need to order a part. He was supposed to come back, but I never heard from them again. They ghosted me.

I would email and text them for three weeks, but they never responded. I managed to get ahold of someone one time. The lady was rude and off-putting. They were awful.

I called American Home Shield and the warranty said they were still waiting on a part. The contractor finally sent somebody else out when they had the part and put it in. The technicians were nice but dealing with the office was terrible. I would never want to use those guys again.

American Home Shield would always send garbage people like that or wiggle out of having to pay. I would tell friends and family to steer clear away from them.

Now, the AC recently stopped blowing the cool air the way it was blowing when it originally got fixed. With all other home warranty companies, be cautious. Weigh the benefits, the pros against the cons, because the amount of money that you spend, you could save and build up to get your repairs done. You're paying somebody, and chances are they could deny your claim. You still will have to go into your pocket.

They sent out a tech for the third visit. His name’s Adam. Come to find out, the shaft was fixing to fall out. He apologized and said it was his fault, that he should have looked a little bit deeper the first time. He finally determined with American Home Shield that it was not repairable. They put in for a replacement and sent me an email with a list of appliances. I was going like, “Get a Whirlpool,” but they were gonna charge me the difference. I’m not paying for a washing machine when they say they will replace it. They had a very first one with another Maytag, and it would cost me nothing. So, that’s what I chose.

The delivery is set for Wednesday, the 27th. The girl in the purchasing department told me J.B. Hunt is supposed to pull out the old one and haul off the old one. I’ve been dealing with this since the very end. The only way I’ve been able to survive, I had bought a little $100 wash-and-spin washing machine for my camper. My husband is handicapped, and I do not have the time to go to the laundromat.

I suppose American Home Shield has done their part. They only charged me the one-time service fee. Currently, I pay $51 a month. For right now, the price is okay for the warranty, so far. But if you watch their advertisement, “It’s fixed in a day,” that is so false. First, they have to diagnose it, order parts, then they have them shipped to me. It’s not just that fast. It’s just been a long process for me.