American Home Shield Reviews

When the technician came out for the repair, he was very nice and helpful. Although he had to obtain some parts, which took about a week, this delay was within the expected timeframe, and I didn't experience any inconvenience beyond that.

Once the repair was completed, the appliance has been functioning smoothly without any issues. I'm satisfied with the service provided.

I used their app to file the claim, and the process was smooth. However, it's important to note that there was a bit of a wait from the time I submitted the request to when someone came out. This was stressful since it was about 100 degrees, and we had to stay in a hotel until the AC was fixed. I hope they can improve this response time, especially for urgent cases like AC issues during a heatwave. Nonetheless, the service was solid.

This process involved multiple calls and switching electricians. One positive aspect was Vince, an air conditioning professional who was knowledgeable and provided excellent service. However, dealing with American Home Shield's customer service became frustrating, as they continuously misunderstood our need for electricity, not new ceiling fans. Despite the challenges, once we hired the right expert outside the coverage, things improved.

In this case, the experience was quite stressful, leading me to rate American Home Shield as very dissatisfied.

When it came to dispatching the contractor, I was provided with the necessary contact information beforehand. Not long after the contractor's visit, everything was performing just fine.

Typically, engaging with their service is quick and uncomplicated. They use some impressive video analysis techniques that I appreciate. While most contractors have displayed excellent service levels, there have been rare instances of experiencing less-than-optimal contractor interactions.

All in all, my choice to go with American Home Shield was based on its reputation and user recommendations, which haven't let me down. While I encountered a minor inconvenience with contact information being sent to my wife's number instead of mine, adjusting that is a minor hurdle compared to the reliability their service promises.

When the installation finally occurred, it was executed perfectly, and I was satisfied with the outcome. In the past, I've had similar positive experiences with my other warranty claims handled through them, such as with my washer and refrigerator - both went well. My only suggestion for improvement with American Home Shield and their associate contractors is to enhance the communication process, especially regarding any schedule changes. This experience was the first substantial issue when notifications fell through the cracks.

Overall, apart from the scheduling mishap with Sears, American Home Shield consistently delivers good service, and I rate them very highly.

However, the plumbing issue persists, and the representatives from Hers and His Plumbing visited us again today. They acknowledged the problem, and we’re now in the process of awaiting paperwork to either repair or replace the troubled areas. As a customer, it can feel disjointed navigating through various stages of the process, though I do acknowledge its potential protection against high out-of-pocket costs, especially for older homes with multiple possible issues.

I’d rate American Home Shield a 4 out of 5 so far. Their service is steady but drags in certain operations. I took up the warranty to help manage potential large repairs financially, making the cost worthwhile in my eyes since I have been with them long enough to have paid the equivalent of a water heater. I find their pricing competitive and fair when compared to others in the field. The service experience, including website interactions, has been amicable as well.

I recommend American Home Shield for homeowners, especially those residing in older buildings. The financial foresight of their coverage reassures me against unforeseen issues arising. My overall experience continues positively, with hopes the existing plumbing matter will be resolutely addressed soon.

The technicians sent out have demonstrated professionalism and knowledge each time. They're courteous, and I've never had issues with their service. However, as I consider my future with them, the costs associated with maintaining the service have become a point of contemplation. I find myself weighing the annual expenses against the returns I receive.

Despite these considerations, I'm satisfied enough to give my relationship with American Home Shield a three-star experience overall.

However, the deductible is on the higher side. Fortunately, the swift turnaround and knowing that nothing beyond the deductible is needed once the technician finishes is reassuring.

Overall, this service has been quite beneficial and straightforward, offering peace of mind with efficient service handling.

When Alex, the technician, arrived, I was impressed by his punctuality and professionalism. He communicated effectively, explaining the problem and how he planned to resolve it. True to his word, he fixed the AC unit in about 30 minutes, and it worked perfectly after that.

From start to finish, the entire process was smooth. American Home Shield, along with Fix-It Now Heating and Cooling, made sure everything was handled efficiently. They did an excellent job, and I've had no issues since the repair.

Although the convenience of having protection is reassuring, interacting with customer service has been frustrating at times due to language barriers, making communication difficult. Coverage can also be tricky. For instance, when I initially used the service after purchasing my home, I assumed appliances were covered under the policy, but upon extending on my own, I realized extra payment was needed for such coverage.

Another concern is how my account confuses old and new policies, often showing my policy as expired on their website, prompting me to call for clarity. Despite these downsides, I still find American Home Shield convenient for unexpected repairs. There has been a time where I paid for a service call that wasn't covered, which was costly and annoying since my deductible didn't adjust in such cases, but this seemed more like an issue with subcontractor handling than Home Shield itself.

Based on my experience, I rate their service as a 3 for customer support, convenience, and cost. Online tools are sadly inadequate for my needs. Nevertheless, I find some peace of mind knowing assistance is just a call away should things need fixing around my home.

Another claim involved my HVAC system, which, unfortunately, couldn't be repaired. American Home Shield financed a significant portion of the replacement, though I had to cover some costs. Despite this, I remain satisfied with the swift response and professional conduct of the service providers that American Home Shield arranged.

While there are limits to their coverage—like the $1,000 ceiling for roof patching—the overall value aligns with their advertised promises. The customer service and ease of submitting claims have made my experience worthwhile; the professionalism and diligence of the technicians have consistently met my expectations.

In conclusion, my decision to stick with American Home Shield is influenced by the consistent, quality service and professionalism of those they employ, reinforcing my trust and satisfaction with their warranty offerings.

I'd certainly rate my satisfaction with AHS at the highest level.

However, I initially didn't have appliance coverage, which no one explained to me, leading to an unexpected upgrade. It was frustrating, especially having to wait for it to activate. For future homeowners, I stress the importance of ensuring your coverage matches your needs before committing.

Customer service did its part, though only after me speaking with a supervisor.

Overall, I'm hoping American Home Shield becomes a reliable choice and that any issues are fixed without hassle. For those considering, insist on clear policy details to avoid surprises.

However, my interactions with the contractor, All Brands Appliance, were disappointing. The technician expressed frequent dissatisfaction with certain brands and lacked urgency, taking too long to attend to my needs. Scheduling challenges like their limited workdays compounded these issues, waiting from the 6th to the 19th for a visit, and extending further when additional repairs were needed. The service company also failed to communicate effectively, compounding my frustration when the fridge repair was delayed without initiative from them to expedite further action.

American Home Shield didn't offer me the choice to switch service providers, worsening my negative experience. I previously had them look at an ice maker issue, only for it to result in further complications. My disagreement with their contractor choice underscored my dissatisfaction, leading me to rate my overall satisfaction around a 2 out of 5.

One redeeming quality is the ability to contact American Home Shield anytime, but the improvement is needed in terms of faster appointments and having necessary parts readily available.

Given my experience, I'd advise family and friends about my reservations regarding American Home Shield's service contractors and the delays involved.

Recently, I submitted a claim for a garage door problem. The process was easy as I just made a simple phone call to get started. The contractors they sent were nice and communicated well, informing me that a bracket had broken and required replacement. This aspect of the experience left me feeling satisfied.

However, my ongoing issues with American Home Shield have primarily been with air conditioner repairs. Over the past five years, I've dealt with recurring refrigerant leaks that were never properly addressed. Despite my repeated escalation of the issue to the company, they merely added refrigerant without actually identifying or repairing the source of the leak. Notably, my coverage did not include the costs for refrigerant, which I had to pay myself, amounting to nearly $1000 each year. When faced with these obstacles, I ultimately decided to purchase a new air conditioner outright to resolve the matter once and for all.

Despite being with American Home Shield for over two decades, which initially felt secure, these issues with repairs have been frustrating. If any appliance like my stove or dryer showed signs of malfunction, they never fully addressed the problem unless it completely stopped working. I often found that this only provided a temporary fix, leading me to purchase new appliances on my own.

I wouldn't recommend American Home Shield to friends or family looking for reliable coverage. Their services left me uninspired, and despite a few minor savings here and there, I've concluded that setting money aside for such repairs would've been a better option. While they used to charge $40 a month initially, the costs have risen with no corresponding increase in satisfaction.

In summary, although I've saved a little on specific minor repairs like my garage door issue, this doesn't cover the extensive shortcomings in addressing my air conditioner or other problematic appliances.

My recent experience involved a claim for my air conditioning unit, which had unexpectedly stopped working. I reached out to American Home Shield, and I was impressed with how promptly they addressed the issue. The technician who was sent to my home was great and resolved the problem quickly, leaving me with nothing but positive feedback for this encounter.

A technician from Comfort Master's HVAC came to assist. He was a nice guy and managed to fix the issue on the same day, which I appreciated. Since then, my air conditioner has been working perfectly.

However, while dealing with this, I've run into a problem with my pool pump. I have a request in for that, and the technician who came mentioned that I actually need an HVAC person. I'll have to follow up with American Home Shield to get this resolved.

Additionally, I keep receiving what seems like a promotional offer regarding my air conditioning unit, and I'm unsure if it's because my unit is outdated or if they're just promoting their services.

As for the home warranty service, American Home Shield has definitely improved compared to last year. Overall, my experience with them, besides the pool pump hiccup, has been better recently, and I'd say it's going well.

American Home Shield's service requires a $125 charge every time they visit, a change from my previous plan which included complimentary visits. Despite this, I see value in having a home warranty, especially being at a stage in life where constant replacements aren't feasible. I do, however, wish the response time in emergency situations, like with a refrigerator malfunction, could be faster. I don't like that you have to wait 24 to 48 hours to get service. Other than that, I would advise others that if they can afford it, do the warranty.

The service request is for pipe leak, Technician arrived 6/30/25 morning 9 am and started removing in 2nd floor toilet with wrench and hammer repeatedly, causing heavy damage since it is ceramic material before I notice and ask question, he started shouting at me and left in hurry, I reported and register complaint still no resolution. I need to call everyday both American Home shield and contractor company. Already provided all required photos still nothing. I wish I did more research and review before even consider American Home shield home warranty. Worst experience ever, never ever consider this company again.

However, the experience took a frustrating turn; the contractor who came was professional, but due to American Home Shield's policy of sourcing parts, there was a significant delay. I had to wait over a week for the part to arrive, whereas the contractor mentioned they could have fixed it in a day if they could purchase the motor themselves. This caused quite an inconvenience.

Over my years with American Home Shield, I've noticed that while they are reliable and ultimately fulfill home warranty needs with respectable companies, their service isn’t as great as it used to be. The co-pays continue to rise, which is disappointing. I have to mention that when making repairs, they outsource parts, which means neither I nor the repair technician knows if these parts are new, repurposed, or even the same brand as the appliance being fixed.

For anyone considering them, my advice would be to do thorough research and compare different home warranty services. Understand exactly what coverage you'll get and the timeframes, so there are no surprises. Though I've had a long-standing relationship with them, the value seems to decrease over time. Despite this, I can't deny they cover everything in my home that I need, and navigating their website is relatively straightforward. I just wish the cost appeared to reflect the actual value and efficiency they promise.

I've spoken to 5 different representatives who tell me we have to contact the appliance guy but he won't answer and to call back in 4 hours. If they don't respond then AHS will send another appliance guy. But when I call back in the 4 hours, I'm met with another representative who tells me they have to reach out to the appliance guy. And if he doesn't respond in 4 hours call back and they'll do it again. See the loop they keep you in to not honor what you're paying for? If I had a million followers I would definitely tell them to stay they hell away from this company. But since I'm just 1 small dot on their billion dollar radar, it means nothing. For the sake of all that is Good. DO NOT MESS WITH THIS COMPANY.

When it came to the contractor dispatch process, American Home Shield selected the company and consultant without offering me any choices. Although I didn't have much direct communication with anyone beforehand, the service professionals that came to my home were very professional. Unfortunately, they were unable to resolve the issue because the leak I faced wasn't covered under the available options on the site. This ultimately meant I had to pay to rectify the issue independently, leaving me quite dissatisfied with the overall experience.

Despite being with American Home Shield for almost eight months and not having any issues initially, this incident colored my perception. I found the lack of customization frustrating, and while the service personnel acted professionally, the inability to handle my specific problem left me feeling very dissatisfied with the service.

When the tech fixed the dryer, he called and said when he turned it on, there was sparks up the top, near where the hose come. He thought that maybe the electric was messing with the dryer. So, he cut the dryer off and showed me what he thought it was. Then when he went to turn the dryer back on, it did come on. But he had to cut off the power. He said he was gonna call in to have electrician to come out.

The electrician came out three days after that and he went through everything. He said he didn't find anything wrong with our electricity. We didn't know whether something from the dryer and that vent coil may have touched and made that spark come up. But he found everything was okay. When he pushed the button, the dryer worked. So, he said he was gonna send it back to the dryer people to come back out. But right now, the dryer is working.

I got in touch with another technician named Sean. He quickly came over and informed me that the removal of an evaporative coil was unnecessary and possibly a ruse to overcharge me. Sean added the required Freon and sealed any potential leaks, which solved the problem entirely. Before Sean's intervention, Crispy Air even attempted to convince me to buy a new air conditioner, though my current unit was functioning adequately after the service.

After this experience, I reached out to American Home Shield for assistance. They offered cash in lieu for repairs, stating that replacements seemingly unnecessary to me, like an evaporative coil, had to be part of the deal. Despite escalating this issue to American Home Shield, I did not receive a satisfactory response, undermining my trust in their service.

After switching back to them about ten years ago following a difficult stint with another service, I've experienced a rare phenomenon of honesty and satisfaction in service agreements. Whenever an appliance needed replacing, they offered options and even adjusted the price range to ensure I was getting a product comparable in quality to my original one. It's this dedication to customer satisfaction that makes me trust American Home Shield above all others. Their unwavering support and effort to make sure I'm a happy customer have solidified my view that American Home Shield is unmatched in this industry.

It felt as though the companies sent by the warranty aren't gonna do more than they have to for what they're getting paid. When comparing this to hiring a repair service independently, it's apparent that under normal circumstances, these repairs would likely have been completed in a much shorter timeframe. Despite my frustrations, Advanced Air stepped in and performed admirably once they got involved.

The communication gaps have been a significant pain point. When I describe a problem, there's often a disconnect in how the issue is relayed to the service providers. For instance, if I mention issues in the bedroom, the contractors end up checking the bathroom, which causes unnecessary delays and frustration. Moreover, there's a lack of prompt updates from American Home Shield regarding unresolved issues. In some cases, I've had to wait weeks for updates, only to find out they wouldn't be handling the repairs further, leaving me with disgruntled tenants and no solutions. Throughout this, American Home Shield did offer reimbursements for certain DIY repairs I undertook, which was a small relief.

Despite my request for a clear appointment, particularly after being without air conditioning, when the technician finally called at 10 PM, it was too late to assess the air conditioning. Another rescheduling took place, and after many back and forths with both United Air Temp and American Home Shield, a technician arrived Wednesday evening. I found this delay frustrating since I had been told I was on their schedule.

The repair itself was adequately handled by the technician, as he was professional and communicative about the issue. However, he also hinted that the system might be approaching the end of its lifespan due to recurring wire problems. As much as I appreciated the repair, I was disappointed with the manufacturer's apparent reluctance to replace the unit. While the temporary fix is nice, the knowledge that it might soon break down again is concerning. Ultimately, the customer service team at American Home Shield was helpful in ensuring the technician showed up, but I plan to contact them to see if a more permanent solution, like replacing the system, can be explored given it's an older model.

I had service denial on a ceiling fan which should be covered, with their claim that it is in a "dangerous and/or inaccessible location" (errr, it's attached to the ceiling), and an issue with a wall AC unit that has been ongoing for 4 months without resolution. Two assessments have said it needs replacing, but AHS is dragging and saying they cannot find a contractor and are making excuses to say it is not covered. They take your $100 for each "repair" and refuse to refund it when repairs are not made.

As other reviewers have stated, they offer such low payments to companies to do repairs that most just refuse the job. One AC tech who evaluated my unit told me their company would not handle the replacement because AHS do not pay enough to cover the full job expenses. Hours and hours wasted on the phone, many $s wasted, months passing with no progress, mornings and afternoons off work for technicians who cannot do the repairs. AHS: Anger, Headaches, S#!t service. Run away!

Frustrated, I requested a second opinion, which American Home Shield arranged. This time, the company found a different issue; however, AHS insists the malfunction isn't covered since the part hasn't completely failed yet. It seems ludicrous that they allow the system to malfunction in Arizona’s heat, just because it's not entirely broken. The tenant must turn off the AC system and let it defrost while it's 110 degrees outside. And then once the system defrosts, they can use it again. It's not every day, but every couple of days it seems to happen.

Crispy Air's lack of accountability just adds another layer to unsatisfactory service. While the technicians from the second company were honest about the problem involving the fan motor, American Home Shield is dismissing the logical repairs that could prevent total malfunction. It's disappointing that the focus seems to be more on denying claims and less on genuinely fixing the problem for those relying on them for coverage.

In the past, I've had mixed experiences with American Home Shield. They’ve been helpful when replacing a fan motor at another property and are currently cooperating on another purchase. However, my experience with a water heater situation was equally unsatisfactory. AHS would cover the water heater, but what they wouldn't cover all these little extra things. So, in that case, it was cheaper for me just to get the payout. And I put the water heater in myself because it would have cost me a ridiculous amount of money.

Ultimately, these ongoing complications show an inconsistency in service quality when dealing with American Home Shield. As much as you expect coverage to bridge the gaps when unexpected costs and failures loom large, reliance proves hit-or-miss. While I do agree it's not all bad rummaging through moments when fixes were swiftly executed, scenarios like mine do bring shortcomings into stark relief, where contractor motivations feel misaligned. I'm currently working with my attorney because it feels unethical. It's frustrating dealing with their rigid criteria while the AC remains, at best, half-working. Considering the size of the bill for necessary fixes, it's disappointing.

The guy said he was trying to keep the cost down. I said I was paying for them, but I appreciate him wanting to keep the costs down. While the solution took some time, I appreciated the dedication. The effort he put into fixing the problem while being polite and keeping the area tidy was commendable.

As for my past interactions, American Home Shield has been reliable. They've been very good to us over the last couple of things. Despite an unresolved issue with my Samsung stove, where a defect prevented resolution despite multiple attempts to fix it under warranty, the service provided was always composed and efficient. The refrigerator service went smoothly, and overall, my experience has been predominantly positive, with attention to detail and courteous service from the technicians.

When asked if I would recommend American Home Shield to a friend, I believe the continuity of service makes the cost worth it. The quality of customer service has noticeably improved over time. I typically don't leverage online services for requests due to local infrastructure limitations, but this is not an issue with the service itself. Overall, I have received fantastic support from the brand.

However, after these fixes, the system still worked intermittently. Upon reordering service, a different technician found the issue was due to faulty bushings on the circuit, which they replaced on the spot. Since then, it's been running perfectly, though I don't mind the initial fixes, as they improved the overall efficiency of my system.

Though I wasn't present when the contractors visited, my sons were, and they indicated that the second technician quickly identified the problem. Previously, I've had a positive experience as American Home Shield went beyond just fixing my oven’s broken heating element, which wasn't available anymore. They instead provided a new, equivalent oven based on my preference for a manufacturer.

Overall, I've found American Home Shield reliable and easy to work with, especially in terms of service requests and replacements when necessary. Despite initial hiccups, they've consistently ensured that everything's resolved efficiently, making their service valuable over time.

Sometimes American Home Shield's claim process is really quick, like the recent one with the dryer. National Platinum came out, identified the problem, sourced the parts, and returned for the repair within days. That was nice. However, there have been instances, like with my refrigerator, where the initial appointment and parts acquisition took some time, which was beyond their control. As soon as a technician came in, the issue was quickly taken care of. My experiences include a timely dishwasher repair, and overall, I find the service satisfactory.

The monthly fee is a bit on the high side, but considering the quality of the technician visits and repairs, I find it worth it. Given my experience, I'd gladly recommend American Home Shield to others looking for a home warranty.

I'm pleased with the service and would have no reservations giving it a top rating. Despite only having used American Home Shield once, I can say that my experience with their service person was excellent. Therefore, I’d gladly recommend their service to others. It's great and they have good prices. While I wasn't actively involved in the claim process and it was mainly handled by my son, I felt reassured knowing that American Home Shield provided reliable service.

The turnaround time was fast enough, and so far, I haven’t encountered any further issues with my AC since the service. American Home Shield's assistance helped ensure everything was back to working order without a hitch. The overall experience was genuinely positive.

Based on this experience, I confidently recommend American Home Shield. Both the quality of service and cost effectiveness are commendable, earning high marks from me.

In another instance, the service for an oven replacement and various claims were handled professionally. However, no one wants to live without water especially when caring for others like animals. I’ve resorted to borrowing water from neighbors to get by. While previous interactions with American Home Shield have been favorable, the slow response during this pressing situation—labelled as an emergency—has compelled me to reconsider my current satisfaction with their services. I certainly hope services can expedite in such critical situations, allowing for water, an essential resource, to be restored rapidly.

Even though American Home Shield has historically provided good service, and part of the appeal has been their steady reliability despite service fees climbing due to inflation, this recent incident left me reconsidering. It was frustrating not to receive a follow-up yet, especially after providing video evidence of the leak. Though I’ve been a customer for a considerable time without issue, this lingering problem has led to disappointment. They waived successive fees due to the unresolved issues but the time elapsed since the last expert visit has been disheartening, impacting my trust in their efficacy.

Since the repair, I've had no further issues, and everything is functioning smoothly. I'm very content with my home warranty service, so much so that I fully intend to continue subscribing to American Home Shield. They have proven to be reliable, offering peace of mind with home repairs, and I confidently rate their service as excellent.

In my experience, I've only encountered a problem once. The first air conditioner technician was quite difficult, insisting the issue was pre-existing. However, after providing necessary documentation to counter his claim, another technician came by and confirmed it was a new problem and resolved it efficiently. This bumped up the reliability of their service in my opinion.

What's great about American Home Shield is the ease of use. If a home issue arises, I can simply make a call or go online, submit my claim, and they take it from there.

I have to acknowledge that the price of the service aligns with the coverage I receive. Although I initially opted for the gold plan, in hindsight, the platinum package might have been a better deal for my needs. If you’re considering American Home Shield, keep in mind they offer extensive coverage, and for me, the plan has proven to be worth the cost

American Home Shield's customer service has been solid, being very friendly and responsive despite the initial hiccup. For a home warranty service, I'd truly recommend them to a friend without hesitation.

They efficiently diagnosed the issue, and it turned out that the hall light just needed a bulb replacement—a simple fix, but one I couldn't manage myself due to needing a ladder. As for the fans, replacing parts might have been a challenge due to their age, but the team clearly outlined the situation.

Overall, this contractor interaction was immensely positive. After facing hurdles with American Home Shield in past dealings, I noticed they've improved lately, offering quicker responses in the last two years. I'd likely suggest them to friends or family now if they were seeking a service, given these recent improvements.

I appreciate the company's honesty in addressing potential appliance issues on my end like my old HVAC system, which I maintain diligently. Going forward, I'm hopeful they will continue to assist effectively when necessary.

For their customer service, I'd rate American Home Shield at 4.5 out of 5—and the price at a 3.

This outsourcing of jobs affected the communication and resolution process. I live in an area where temperatures can soar to 110 degrees, which made the delay intolerable. In the meantime, I had to purchase window air conditioners just to cope.

Additionally, to my dismay, I ended up paying $750 out of pocket to an installer for the repair, despite supposedly having insurance coverage. There was an implication that I could've been charged much more, highlighting a gap between what's advertised and the real customer experience. They claim to cover 100% of costs, but this wasn't the case at all. You can look on the internet and see that they don't have a good reputation for air conditioners. They fight it as much as they can. They make you pay as much as they possibly can make you pay.

While it is worth mentioning that the customer service representatives I spoke with were polite, the entire ordeal made me realize that I prefer speaking with someone domestically who better understands such issues.

American Home Shield needs to reevaluate their service strategy, especially regarding their claims about full coverage, and improve response times significantly. The company shouldn't underestimate customer needs in extreme weather situations.

The lack of follow-up has been frustrating. My partner had to wait a few hours for the initial technician visit without receiving any subsequent updates. Despite my repeated attempts to get more information, we're still left waiting over a month later without any heads-up from American Home Shield on the next steps.

Although the financial aspect has been manageable, I feel the communication, or lack thereof, leaves much to be desired. The process has been stagnant despite continuous payments, which is worrisome, especially since we're expecting a baby soon. The temperature issue has been a concern due to the inadequate AC coupled with the summer heat.

I'm a first-time homeowner and this experience has been eye-opening in terms of service expectations. I wish to see some action before my daughter arrives in October.

American Home Shield initially communicated that they wouldn’t cover the costs. We received a hefty bill and were advised by the electrician that we needed a whole new electrical box. This seemed exaggerated as our regular electrician managed to resolve the issue for just $60. He visited promptly, restored power within 30 minutes, and provided sensible advice for future upgrades without pushing unnecessary services.

I implied to American Home Shield that the chosen electrical company seemed more interested in upselling than genuinely fixing the issue. Holding a membership for over ten years across two properties, I’ve rarely called upon American Home Shield, so this experience was particularly vexing. Leaving us without electricity and failing to return promptly seemed unacceptable. I felt the need to reiterate this electricity fix was deceptively represented as complex when it wasn’t.

Reflecting on our interactions with American Home Shield’s contractors, particularly over the past three years, I rate my experience a 3 out of 5. While their service isn’t wholly unsatisfactory, this particular incident and another similar one have affected my trust.

This isn't the first issue I've encountered. The same AC unit had a problem previously and was apparently replaced, yet it continues to fail every summer requiring multiple service visits. I even suspect the unit they installed might be used.

American Home Shield's persistence in sending the same company despite repeated failures led me to rate my experience as very poor. They have consistently refused my requests for a different service provider, which has been frustrating. I hope my feedback helps them improve, though I've yet to see effective service.

However, there's one downside I need to mention. Over the years, I've noticed that the service charges have been steadily increasing, as have my payments. This ongoing increment has made me consider looking at other options. Despite this, American Home Shield has been a reliable service provider, meeting most of our needs efficiently.

That's why confidently, I would rate my experience as top-notch, though I do feel the rising costs should be addressed for long-term customers.

Sears contractors arrived late, and their service was disappointing—they seemed unable to address the issue effectively. On the bright side, American Home Shield stepped in and gave me a credit because they couldn’t find a replacement for the exact model. Their quick response was the standout feature of the service.

In terms of ratings, I would give their customer service and coverage a solid 5, even though I'm not as thrilled about the price due to its increase, rating it a 3. Overall, my experience reinforced why I've stayed with them, and I appreciate the responsive support I've consistently received.

I’ve only had to make that one claim, but the process was quite straightforward and easy. Even though I've only been with American Home Shield for a few months, they were quick in their response, arriving just a couple of days after I filed the claim. Up to now, everything has run smoothly. I'm satisfied enough to have already recommended their services to a few friends.

Regarding costs, I find American Home Shield's prices to be reasonable, though the per-visit cost is higher than my experience with First American. Theirs was $85, while American Home Shield charges $120. Overall, I am satisfied with their services so far and felt comfortable giving them a high rating based on my limited interactions.

Before the service, I was given the name and contact number for Metro Air Services, who were scheduled to inspect the problem. The technician who came out was knowledgeable, helpful, and provided valuable insights into the issue, though they haven't completed the repair yet. One aspect of American Home Shield that stands out to me is their policy of sending the same technician without charging another service fee if the issue isn't resolved immediately. This has been a significant factor relieving stress, knowing I won't be incurring repeated charges.

Overall, I shared my positive experiences with friends and even coworkers, highlighting American Home Shield's efficient handling of issues, which reaffirms my choice over the previous company. The technicians I've encountered for different issues, such as with our refrigerator water dispenser, were exceptionally proficient and personable.

In a separate incident, I had a significantly challenging experience with a plumbing vendor. The plumber took over two and a half months to address a fairly simple problem, causing considerable frustration as I was left making repeated calls to both American Home Shield and the plumber, only to receive inadequate support and 'favors' rather than real solutions. I believe American Home Shield needs to proactively review the vendors they're partnered with and consider customer feedback more seriously to avoid relying solely on cost.

I later discovered that both companies had reached the same conclusion regarding the need for plumbing work, but the rudeness from the subsequent technicians left me thoroughly dissatisfied. This led me to decide that I never want Active Appliance at my house again. In another instance where American Home Shield needed to send a company for a plumbing issue, I explicitly requested they not send Active Appliance. While there have been some good experiences, the negative interactions have proceeded my dilemma to seek another service provider.

When it comes to their contractors, the experience has been generally favorable. While I appreciate the contractors' professionalism and knowledge, the communication from American Home Shield itself could be better. For instance, during my last HVAC issue, I had more direct interaction with the service company rather than with AHS. But the tech from All Tech Air Conditioning was informative and told me that the machine was outdated and needed to be replaced. I haven't heard back from American Home Shield, though.

Despite this, for a new homeowner, the service is valuable since it covers many essential repairs without needing to call contractors directly. It's particularly prompt with smaller issues like plumbing, although larger repairs can take longer to address.

Here’s the good part: one of the employees admitted (in so many words) that they have to upcharge because American Home Shield doesn’t pay them enough. When I asked for a formal estimate, I was told they don’t give one. That’s funny—I paid for one. All they tell me is “what my responsibility is.” That’s illegal in New Jersey. I’m a licensed contractor in NJ, so I’ll be contacting the Licensing Authority. American Home Shield told me they will pay $1,261.00 for the condenser, the coil, and the installation—so all parts and labor are being covered. Yet Comfort Pros says I owe them $4,260.00 for a permit and refrigerant? By the way, refrigerant costs $10.00 a pound at most, and I need just 4 pounds for my system.

Moreover, the technicians sent out by American Home Shield have performed exceptionally well. I'm pleased overall.

I've also appreciated the straightforward and helpful interactions I've had with their representatives—no gimmicks, just quality service. I would recommend American Home Shield to others.

I've been relying on American Home Shield for five years. I've been satisfied with their service, except for an incident a few years back with a repair technician concerning my dryer. The technician was a bit overbearing, offering unsolicited advice beyond the scope of the repair, which was somewhat off-putting.

Despite that instance, my experiences have been mostly positive, and I would give American Home Shield a rating of four.

For the sole encounter with the service, my view remains positive. I'd rate it about 4.5 stars. I would recommend AHS to others based on this good fortune.

However, there was a mix-up when initiating the service call. Because I have two properties covered by American Home Shield, the initial customer service representative mistakenly dispatched a technician to the wrong address. This oversight extended the resolution time to about two weeks. Despite this hiccup, the company did address the issue in the end.

While their response time could have been quicker, the technicians were efficient once on-site. Overall, my experience with American Home Shield was satisfactory.

The fact that everything got fixed on the same day was definitely a relief, and everything's working fine now. I was impressed to the extent that I would prefer the same technician for any future issues. His professionalism and efficiency were highly appreciated.

Overall, my experience with American Home Shield has been positive, especially with how they handled my plumbing claim.

In reflecting on my overall experience with American Home Shield, I'd rate them around a 3 out of 5 because I have been with them for quite some time, but this situation has been difficult. When it comes to customer service, I usually contact them over the phone. While the experience is generally pretty good, there are occasions when it feels like the support doesn’t fully understand the issue, which can be frustrating.

I feel that the cost of service from American Home Shield is quite high, and I'd rate it a 1 out of 5 for value. It just seems too expensive compared to the service I’ve received.

I ran into a challenge because living in a condominium has its unique conditions with insurance and contractor qualifications. The technicians from American Home Shield were bound by certain limitations, and the reassignment happened multiple times. American Home Shield needs to send me a copy of their insurance coverage, like COI. And nobody would help me do that, which is why I had to go through somebody else.

I had hoped for more flexibility in selecting the right contractor suitable for my building situation since it's vital for me due to housing rules. Having the freedom to choose my own technician would have made resolving the issue quicker. Despite American Home Shield's quality customer service, there is room for improvement in accommodating specific needs like mine.

Overall, I rate the service a 3 because I'm content with the support but facing hurdles due to my unique living situation led to slight frustration. Sharing more flexibility and understanding customer-specific circumstances could enhance the experience significantly.

Overall, I would say my experience in terms of the service call and customer service interaction was impressive. The online service also stood out as efficient, although I found the cost of services comparatively high. While my feedback is positive regarding the handling of my appliance issue, I would appreciate more value in the service pricing.

Currently, I'm dealing with a persistent issue with my air conditioner. Over several summers, it hasn’t performed well, and despite various attempts to repair it, it still struggles. I’m hoping American Home Shield will recognize it can't be fixed and will consider replacing it, especially after a tough night where it was 77 degrees inside when set at 69.

Typically, I submit claims through a call, though occasionally I use their online platform. We have two systems, but the positive aspect has been them considering a single service fee for both, instead of charging separately, which many technicians insist on for dual checks.

I’ve found their technicians understand our preference to stay with the same service company, and though it took a few calls, they managed to accommodate that. Overall, despite needing to sometimes cover costs that I’d prefer were included within our monthly and service fees, I've felt the service was trustworthy enough to merit consideration.

Ultimately, if I had to recommend them, I'd give a nod by rating my experience on the higher side, understanding that while not everything is perfect, American Home Shield has managed our needs reasonably well thus far.

Currently, I'm dealing with a persistent issue with my air conditioner. Over several summers, it hasn’t performed well, and despite various attempts to repair it, it still struggles. I’m hoping American Home Shield will recognize it can't be fixed and will consider replacing it, especially after a tough night where it was 77 degrees inside when set at 69.

Typically, I submit claims through a call, though occasionally I use their online platform. We have two systems, but the positive aspect has been them considering a single service fee for both, instead of charging separately, which many technicians insist on for dual checks.

We like to stay with the same company and AHS was able to work it out. After a couple of phone calls, we were able to get the ones we wanted. Overall, despite needing to sometimes cover costs that I’d prefer were included within our monthly and service fees, I've felt the service was trustworthy enough to merit consideration.

Ultimately, if I had to recommend them, I'd give a nod by rating my experience on the higher side, understanding that while not everything is perfect, American Home Shield has managed our needs reasonably well thus far.

The service from SWAT Plumbing was excellent; they quickly and professionally addressed the problem. However, I've noticed that sometimes there can be delays in acquiring necessary parts for repairs. For instance, when I had issues with my washer and oven, it took almost three weeks for replacement parts to arrive. Communication regarding part availability between American Home Shield and the contractors could definitely be improved.

Despite these delays, I feel the coverage has been beneficial over the years. I initially had the protection, then opted out, but returned after realizing its value. It's been approximately two to three years since I reinstated my coverage. The primary improvement I'd suggest for American Home Shield would be to vet their contractors more thoroughly, possibly by considering customer reviews to ensure higher quality service providers.

In discussions with friends and family, like my brother-in-law who also uses American Home Shield, we generally agree that the service is pretty satisfactory and my overall sentiment is positive.

The contractor determined that the air conditioner needed a part replaced and said he would file this claim with American Home Shield. However, I faced quite a hurdle when he called back to inform me that the claim was denied, but he never provided any documentation for this decision despite my repeated requests.

Frustrated, I sought a second opinion. The new technician found that there wasn't any Freon in the unit, contradicting what the previous company had claimed they'd done. After paying for this out of pocket, the air conditioner was back in working order.

Given these interactions, I wouldn't recommend American Home Shield to others. While their service was more affordable initially compared to my previous provider, the way they handled my claim left a lot to be desired. The coverage, specifically around the air conditioning clause, seemed designed to skirt liability, which was disappointing. If anyone asked me about my experience, I'd advise against using their services.

If asked about American Home Shield, I would hesitate to recommend them. Neighbors who've previously had a long-term relationship with them recalled similar negative experiences. There have been a few times where I've had to call back because folks that they have sent, the companies they have sent, have been either unprofessional or didn't follow up. It also feels like the companies that come out don't like working with American Home Shield. And as soon as they realize that you're an American Home Shield customer, you don't get the attention that you would expect from the companies that American Home Shield contract with.

My experience with their customer service has been quite positive; they’ve been responsive whenever I've reached out. I’ve been with AHS for at least a year, and I've been impressed with the overall service thus far. There was one instance where I used their online service to initiate a service request, and it was very user-friendly, which added to the seamless experience they offer.

Someone named Erica answered. It's Friday. I heard rooster and chicken sounds from behind (Clearly she is away from workplace and everybody seem working remotely, meaning nobody knows each and there is a huge gap between them). I explained the situation at length. I tried to express myself for about 40 minutes. After waiting a little, he said; "Send the inspection report you have." He gave me 2 email addresses and said that one of them was the contractor who came to us. I said that I did not want to work with the same person, I said I did not want to work with the same person whose ideas and behaviors are clear. She said, "Don't worry, we will look into it." I said, "How will I understand if you do not receive the email, you will get back to me whether you receive the email or not." She said okay.

I sent three consecutive e-mails so that there would be no delivery perpetrators. On Wednesday morning, we still had not received a confirmation, e-mail or review e-mail. When we called the center, someone else came up and the whole story was told to someone else from the beginning. They said it was being reviewed and they would get back to us today. No one called back. The next day, after telling the story again for hours with someone else, after long conversations and trying to explain the problem, it turned out that they did not have the inspection report. We sent it again and started waiting for a response again, and when we did not receive a response, when we called, after long explanations and stories, another person automatically told us the under review part.

When we tried to explain that walking around the house with a wet t-shirt in this heat was torture, they said they could give us a Windows AC unit as a concession, and they tried to connect the phone again to direct us to someone else, and when the phone did not answer after a long wait, they said, "They would call you." As they said, a completely different person called us and he didn't even know why he called. "I didn't call, you did, they must have directed you for this," so I had a conversation with him that lasted for minutes or hours. After a long struggle, he said that approval needs to be received from many places, and if it is received, I was finally able to learn that I will only be given $100.

What is even more interesting is that the person who spoke to me before about whether the inspection was reported under review for the AC unit or when it would be evaluated had given me the phone number of the Authorization Department. When I called, I told the woman the whole story from the beginning. This time, the woman said in a very rude way that, "You cannot call this Department, customers cannot call here." I told her that this number was given to me and she said that you will wait for the report result without reaching any conclusion.

If you are still entering their system despite this comment, either you are in a dirty trap like them, or you do not understand what is written like them.

I reported the issue via their virtual plumber service. The representative inspected the problem remotely, took photos, and directed us to contact customer service. After spending a considerable amount of time on hold, we were told that we needed to file a new service request — even though this was clearly a follow-up issue related to a very recent repair.

We requested to speak with a supervisor or someone in the escalation department. They told us the issue had been referred and that someone would get back to us "as soon as possible." It's been more than 48 hours and we've received no communication, follow-up, or resolution. The lack of urgency and accountability is extremely frustrating, especially after having paid both the service fee and significant out-of-pocket expenses for the original repair. I expected better responsiveness and support, especially when issues arise so soon after a covered repair.

When I called a few days after to follow up on the status of something else I requested, I asked the same question because I know most times you will get a different answer and this is often I determine the knowledge and integrity of a business. This representative first told me AHS was covering $200.00.. Then when I asked her to repeat herself to ensure I heard properly. She then told me "we are not able to see how much AHS is covering, we are just covering $10.00 per pound". I couldn't believe my ears. How are you not able to provide a customer with the total amount their warranty is covering.... That is the whole purpose of having a warranty.

I also asked for my cash out options on Monday. I was told I would receive an email in 24-48 hours with this information. When I called after 48 hours because I did not receive the email. I was told again, "You will receive an email in 24 hours." Extremely disappointed, and the second I find the time to search for another home warranty I will.

• Offer a cash payout far below real replacement cost… just enough to install their own discounted system, not what a real HVAC contractor would charge.

- Hide behind technicalities in contract language.

- Your claim will feel like a fight, and you’ll still pay thousands.

Save your money. Find a reliable local HVAC tech, build an emergency fund, and protect your home on your terms. Feel free to share if you’ve had a similar experience.

In January 2025, my heating system failed. I submitted a service request through AHS, and United Air Temp was dispatched. Their technician quickly identified the improperly sized air handler and reported associated code violations. He also noted that the unit installed did not match the specifications listed in AHS’s service records.

As a homeowner—and not an HVAC expert—I was unaware of this discrepancy. I only noticed that the condenser unit ran more frequently than usual, along with a noticeable increase in my power bill. I had no reason to suspect that an improperly sized air handler was the root cause. The original system featured a 4-ton air handler paired with a 4-ton condenser—an appropriate and industry-standard configuration. While AHS did order the correct replacement, Air Design installed a smaller, 3.5-ton air handler manufactured in 2017 without notifying me of the substitution.

The request was then reassigned back to Air Design, who installed the air handler to service the condenser but did not address or acknowledge the undersized air handler. Once I became aware of the installation error, I began escalating the issue through AHS. Despite being informed of the problem, Air Design has done nothing to correct it, and AHS has failed to provide a meaningful resolution. The email below was from AHS as to why they would take no action against Air Design despite being told otherwise.

"After further review with our field manager, the technician advised that the unit was installed five years ago during COVID when units were in short supply. The technician stated that a 3.5-4-ton air handler was installed at that time to expedite claims. They also mentioned that the customer had not experienced issues until recently, which they attributed to a failed compressor and fan motor, not the air handler size. These parts have been replaced, and the system is now functioning as it should."

Performing my own research, I followed up with the original company that installed both the air handler and condenser unit during construction "Trane" and the company "Lennox" of the 3.5 ton air handler installed by AHS and both confirmed the air handler is of improper size and that the issues could be imminent or some years down the road as is in my case. In March 2025, following a second condenser failure (within the warranty period from January's repair), Air Design returned again to service the unit. Yet again, the root cause—the mismatched air handler—was ignored.

Currently, in June 2025, the HVAC system failed for a third time in 6 months. A contractor from United Air Temp was assigned, but after evaluating the system, the technician refused to service it due to the incompatibility between the air handler and condenser already reported. He reported the issue to AHS once again and requested the service request be reassigned. AHS reassigned the service request to Summer Breeze Heating and Air and after waiting another 5 days for service, the technician stated the root cause is an undersized air handler. As of now, I’ve been without air conditioning for over 11 days, and no progress has been made toward an actual solution.

After finally speaking with an AHS escalation supervisor, I was told that Air Design "stands by their installation" and that AHS continues to support them—despite professional assessments from two independent contractors and company representative of Trane and Lennox all clearly stating that the undersized air handler is causing recurring failures.

This experience has made it painfully clear that AHS prioritizes cost-cutting over quality service and long-term customer satisfaction. Their refusal to correct a documented installation error—despite multiple confirmations and ongoing system failures—raises serious concerns about their business practices and reliability. Additionally, I urge potential customers to carefully read the fine print in AHS's service contract. They are under no obligation to replace covered appliances with identical brand, model, or specifications. This can lead to long-term performance issues, as I've experienced. I hope my experience helps others make a more informed decision before choosing AHS for home warranty services.

We had issues with an electrical outlet in the kitchen. My husband handled most of it, but from what I gathered, there wasn’t any power coming from it. Silver Strand Electric came out to address the problem. Our home was built in 1988, and unbeknownst to us, the kitchen outlet was oddly connected to a non-functional outlet in the living room. Remarkably, once the issue in the kitchen was resolved, the living room outlet started working as well! We were thrilled with the results.

The claims process seemed straightforward as we just had to make a call, although I wasn't directly involved in this part. The service continues to work smoothly, and the technician’s expertise in pinpointing and fixing the interconnected issues exceeded our expectations.

On areas for improvement, I do think American Home Shield should notify us about any changes or increases in rates. My husband noticed a higher charge on our account without any prior notice. But despite this, I find the coverage very affordable and extensive—the service covers a range of issues that homeowners commonly face.

Would I recommend American Home Shield to a friend or family member? Absolutely. For the breadth of coverage provided at a reasonable monthly rate, it’s definitely worth it. Customer service, coverage, and pricing have all been commendable. Overall, I’m happy with the exceptional service from American Home Shield.

I contacted both the warranty department and the company, the company said that they could not come out for 7 days, at this point the refrigerator has already been out for 2 weeks and now another week, we have grandkids staying with us and when I explained this to both AHS and the company, they didn't care, no one would assist me to get a tech out sooner, I asked to have this escalated and was told someone would be in touch within 24/48 hours, while it cost me daily to get ice to keep some things cold, gas to run to the grocery store everyday to get food to be cooked that night, When I ask if they will reimbursement for my losses they just say you have to talk to a supervisor to escalate.

AHS responded by telling me I'd owe $1,500 for exhaust modifications, which turned out to be just five screws. I paid for the full replacement myself ($15,000) and requested a cash-out due to bad faith. They offered $500 to settle and falsely claimed I was responsible for refrigerant, even though my plan covers it 100%. I have a voice memo from their own contractor, and documentation of the misrepresentations. AHS misrepresented my coverage, shifted stories, and delayed resolution until I took legal action. I no longer trust them and strongly urge others to be cautious.

Original Review: We have been with AHS for 8 years and only claim has been a washing machine. Our plan says AHS will replace the evaporator coil in our HVAC unit. However, the HVAC repair company sent us an estimate that we we must place the evaporator coil. This is 2 weeks without air and AHS has yet to send us an itemized bill of what it will pay. As promised, AHS has not sent the cash opt for us to find a different company to repair the unit. I have talked with 4 AHS reps and each has failed to FU. Meanwhile, 100 degree temperatures this week and 2 senior citizens in the home. AHS takes your money as our coverage has increased from $69 to $135 / month in 28 months. AHS is not making me happy only hotter.

I've been with American Home Shield for about 3 to 4 years now, and another claim is currently underway for a plumbing issue. There seems to be a leak whenever the toilet is flushed, so a technician is scheduled to come out tomorrow.

Overall, I would rate my experience very positively. If I had to rate them, they would easily score a solid 5. I appreciate the consistent service and professionalism.

Try to cancel again this time I get the runaround. Transfers with no real agent to discuss or cancel my policy. I remove money from that account to stop them from pulling for many months. Then this month I slipped and they got me again. (This is all on my bank site but my credit line with them so not available for a stop payment). I call again, this time the runaround around has me shaking and crying. I am begging for a supervisor, I am told I am not allowed one until finally I snapped. She then acted like she was transferring me but ten minutes later she comes back to the line and informs me that all supervisors are unavailable at the time and that I could have one call me back.... I'm sure you know how that ended. I reported to my card and will be receiving a new card they will not be able to pull from. To say the least if you value your home, your money, and your sanity, stay away from this company.

I've been a customer for a couple of years, ever since buying my house, and it came recommended at that time. One thing I appreciate about the service is that they cover a wide range of things. However, I think their lack of transparency regarding what’s not covered could be improved.

Overall, their customer service deserves a high rating, and I find the pricing and online tools similarly commendable.

American Home Shield was initially expected to cover the repair of the aerator pump in our septic system. A shock came when they later refused, citing non-coverage, even though we'd been assured they would handle it. This inconsistency was compounded by the fact that, just days earlier, a similar case was covered for someone else. This inconsistency resulted in us paying out of pocket to replace the aerator pump, on top of the $100 service fee to American Home Shield.

To make matters worse, when my husband requested a service fee reimbursement, considering they only facilitated the call, they outright refused. I feel like we paid $100 for a call we could have easily made ourselves, especially when our problem was identified from the start. This adds to my growing dissatisfaction with American Home Shield, as each interaction seems to end with less being covered for more out-of-pocket expenses.

I noticed a pattern, as even when issues are eventually covered, it takes an unfathomable amount of time to organize a technician. Their network seems limited, at least in our area. Transparency from American Home Shield upfront about what was covered would have saved us unnecessary stress and expense. Overall, I would rate my recent experience as a 2 out of 5. While J&M excelled in their portion of the work, American Home Shield's business ethics left much to be desired.

I've also used the service for my air conditioning, and the technician has always been proficient, although service delays can occur because vendors are not always local. In more remote areas like mine, it’s convenient to have American Home Shield as they take on the responsibility of providing a repair person. However, it can take around 24 hours for the technician to contact you and about 4-5 days to get an appointment.

One benefit of being with them is the peace of mind, especially when I’m not handy with repairs myself. My main suggestion for improvement would be to engage with more vendors to speed up service delivery. From my perspective, American Home Shield earns about a 4 out of 5 overall. While customer service can be challenging due to language barriers, I've found the staff helpful once connected.

I've been with American Home Shield for quite some time now. Though not everything is covered under their warranty, such as the garage door repair that ended up costing me $1250, I've found their service straightforward. In minor cases where American Home Shield hasn't covered everything, professional companies assessed the situation thoroughly.

If I had to rate American Home Shield, I’d give it between 4 and 5 stars. They aren’t without limitations, such as needing updates to building codes for full coverage, but I appreciate having vetted, competent contractors available at my convenience. However, I do find there is room for improvement in communicating what exactly is covered under warranty to eliminate surprise costs.

What I like best about their service is its reliability—when a problem arises, I can contact them, and within an hour, they typically have a contractor ready to assist, even if scheduling takes a day or two. When the tenant has a problem, they call me and I bring in American Home Shield. This suits my needs as a small-time landlord perfectly, keeping the process functional and stress-free.

I reached out to American Home Shield about the plumbing issue online, and I was impressed with how quickly they responded. The turnaround for assigning a service provider took just a few minutes, and Sancho Services was at my house to fix the problem by the next day. This quick service certainly met my expectations of fairness in terms of response time.

I've been a customer with American Home Shield for quite a while now, and my experience has been very favorable. The minimal communication I've had with their customer service, as I typically use their online services, has always been quite good. I'd recommend them to family or friends without hesitation.

Regarding the cost, I would rate it around a 3 out of 5, since the price seems reasonable for the service provided. Navigating their website has also been a seamless experience for me, deserving a 5-star rating due to its ease of use and intuitive design. Overall, my experiences with American Home Shield have been positive, leaving me satisfied with their home warranty services.

To get any progress, I had to constantly advocate for myself, call repeatedly, and maintain persistence. An added frustration was dealing with American Home Shield’s outsourced call centers, which lacked awareness of local considerations like holidays and time zones. Conversations were futile, often turning into repetitive attempts of already failed solutions due to timing constraints or logistical issues, leaving me feeling unheard and unsupported.

One suggestion I have is providing customer service representatives with unique contact pathways to vendors, rather than using the same numbers customers already have access to. This would potentially circumvent wasted time and repeated holds. It felt like the existing system asked more of the customer’s time without actual help.

Adding to the chaos, an experience with Sears exemplified poor client handling. Scheduled appointments were inadequately notified and handled, leading to missed days of work waiting at home without an appearance or explanation. Ultimately, we did receive refunds for service fees after much back-and-forth, but the emotional toll and wasted time weren’t recouped.

If rating the experience with American Home Shield, I’d give a 3 out of 5 stars, at best, because they made partial amends. Regardless, the entire ordeal was frustrating and highlights serious room for improvement in holistic communication and customer support.

Since then, everything has been working perfectly. My overall experience would definitely lead me to recommend American Home Shield, as when they get it right, the service is commendable. However, I've had mixed experiences as not all their subcontractors meet the same standard. For example, a previous air conditioning issue was poorly resolved by another subcontractor, which I ended up fixing myself after discovering the vents were not properly connected, causing unnecessary heating and cooling in the attic.

In summary, while American Home Shield can provide great service with some excellent professionals, there are occasions when their contractors may fall short, requiring additional follow-up to ensure everything is functioning as it should.

When the contractor arrived, he initially couldn’t identify the problem. However, shortly after he left, the situation worsened, and fortunately, he was nearby and returned promptly to address the issue. So, I was satisfied with the response time and resolution of the contractor.

However, my satisfaction turned into frustration due to a different matter, which overshadowed my experience. I unknowingly double-paid my annual warranty fee. My late husband had managed our payments, and when I received a mail regarding the renewal, I sent a check, unaware that an automatic deduction had also been made from our credit card. When I realized the mistake and tried to rectify it, I went through numerous calls with both American Home Shield and my bank. Despite assurances, they delayed processing my reimbursement, leaving me double-paid and increasingly unhappy about their customer service approach.

Overall, while the coverage for repairs was solid—I’d rate it a 5 in that aspect—the customer service left a lot to be desired. Handling the billing issue has been frustrating, and even with multiple calls and assurances, it remains unresolved. Because of this, my overall rating for their service, particularly due to customer support inefficiencies, is quite poor. As of now, I wouldn't recommend American Home Shield to others simply due to the hassles I've faced in addressing the billing discrepancy.

Despite this experience, when I reached out to American Home Shield's customer service to express my dissatisfaction, the representative was very understanding and kind. He apologized for the inconvenience and even refunded my service fee. His professionalism and willingness to make things right made a significant impact on my decision to stay with the service, even though I was initially ready to cancel my contract.

While the experience was less than ideal, especially with having the appliance repaired over such a drawn-out period, the final interaction was positive enough for me to consider my overall experience with American Home Shield as more favorable.

The technician who came out was knowledgeable and informative. He quickly diagnosed the issue and was courteous throughout the process. Although the repair required some parts that were not on hand and took about three weeks to arrive, the communication was excellent. The receptionist called weekly to keep me informed of the status and expected arrival time of the parts, which I appreciated.

Once the parts arrived and the technician returned, the repair was completed, and I’m pleased to report that my AC is working great now. Throughout my time with American Home Shield, they have consistently met their commitments to fix any issue I've encountered. As a longtime customer, I've always received prompt, reliable service, especially in urgent situations like needing AC repairs.

All in all, I'm quite satisfied with their service and would recommend them to others.

They typically handled my annual calls addressing problems like air conditioning issues, and the technicians they dispatched were generally skilled and professional. However, as equipment aged, particularly my old air conditioner, I found their tendency to repeatedly patch rather than replace less satisfactory. The air conditioner, over 30 years old, has frequently needed attention. Some of the technicians have even suggested it's due for a complete replacement.

Despite frustrating prolonged wait times and inconsistency in service levels, when it comes to new or newly maintained equipment, I think American Home Shield could be worth recommending. However, as equipment ages, the persistent band-aid approach can become inefficient and inconvenient. Overall, their extensive initial value diminishes over time with older systems, reducing my inclination to recommend them after numerous years of use.

I called to see if they could send somebody different to fix my plumbing and they said that was the only person that they use. Unfortunately, he does their plumbing, HVAC, electric, everything. I canceled my policy to find another company that uses more than one person for repairs. I had just paid my monthly premium two days ago and ask them about a refund. Unfortunately, they kept my entire monthly payment for “service fees.” I am single mother who is now going to crawl under the house to fix the leak myself.

Updated on 06/21/2025: In response to my previous post on 6-20-25, Ken with American Home Shield stated 'he would reach out to us'. Ken did not. We are still waiting for service to come out (since early morning 6-16-25) & replace the compressor and we are to pay the additional $1,080 for refrigerant (not covered in Gold Shield Plan). Our little house is 1500sf. The service company said they had the parts here in San Antonio, Texas on Wednesday 6-16-25 at 10:00am. The repairman said that instead of fixing it right then & there as he could have, AHS will ship it once approved which can take days...weeks???

It is in the 100's here. We have faithfully paid on time monthly for over 17 years to AHS. We are suffering so AHS can save a few pennies. Our summer plans are ruined & we are beyond disappointed and frankly this is affecting our health in a substantially negative way. AHS is in NO hurry to fulfill their duty as per their contract with us, or their national advertising campaigns.

Original Review: Usually it take a day or 2 for repairs. We have been with AHS for 17 years. The contract payments have gone up from $70 per month to $110.24 per month. All payments made via automatic. Our AC has been out 6 days now, we're in San Antonio, Texas. It is HOT!! It is the compressor & will take many more days because AHS will ship it to San Antonio from Tennessee...& we have to pay $1100 for the coolant. We have the GoldShield. Of course the contractor has the compressor & it could have been fixed 3 days ago, but AHS will save a $ by shipping it...?? We are miserable & our pets too. Our plans with family coming to visit are ruined. Being a client for 17 years gets you the run around & misery.

The entire claim process took about a week, but interacting with their customer service was disappointing. Despite calling and being very adamant about wanting to speak with a supervisor, I wasn’t successful. I was put on hold multiple times and no supervisor ever became available, even though they promised a callback within two days. By the time they attempted to reach me, my frustration had taken over, and I chose not to answer. It felt like their customer service was restricted in how much they could assist, keeping strictly within the company’s set guidelines, with little room for exceptions.

If I were to advise someone, I’d suggest looking for a different company. Even after being with American Home Shield for over five years, the trust in their service is lacking, especially when considering potential future repairs.

I've recommended American Home Shield to friends and family because it's generally very convenient. Over the years, they've fixed many appliances for me including my oven and dishwasher. The service fee increases were a bit disappointing, as I remember paying a $75 fee, which has now increased. Regardless, it's usually cheaper compared to typical repair costs.

There have been instances where claims were denied, like when I needed a new hot water heater and some AC work. A technician claimed there had been previous tampering, which wasn’t true since my contractor-built house had no upgrades. They also denied ductwork that their plan supposedly covered, which was frustrating as one of my rooms remains warm due to this.

Overall, the convenience is top-notch, but some claims have been unexpectedly denied. Despite these setbacks, I've generally appreciated the service when it works, as it's allowed me to fix various appliances affordably over the years.

In terms of the service for a previous unit, I needed a second opinion because the initial technician misdiagnosed the problem, claiming a part was missing. Thankfully, American Home Shield did allow another technician from a different company to have a look, which resulted in a proper repair. So while it's good that they eventually sorted it out, these inconsistent experiences where technicians seem unsure of the issues have been a recurring theme for me.

The quality of the technicians American Home Shield sends out varies greatly. For some claims, like the initial one upon starting with AHS, they managed to fix an issue another company wanted to completely replace—which was positive—but more often than not, the technicians appear to lack proficiency. I'd rate American Home Shield a 3 or a 4 out of 5.

This wasn't the first hiccup; previously, there was an unresolved issue with my dishwasher, which they refused to fix. All these experiences have contributed to my disappointment, especially given the time and money invested without resolution. Such situations have led me to consider discontinuing my service with them. Though I haven't received any recompense, my sentiment towards American Home Shield has been greatly impacted.

The technician then attempted to charge an exorbitant fee of $600 just to add refrigerant, without even offering to install the missing caps. When I reached out to American Home Shield, they stood firm on not covering the issue, citing it could have been prevented. Their willingness to bypass genuine claims with such technicalities leaves me questioning why I've been paying for this service. At this time, I'm very dissatisfied and unsure if I will be keeping the coverage.

Their delays and disagreements in replacing a broken washing machine highlighted how they've changed. Previously, they were more accommodating. Now, they seem less willing to commit to the service promised or efficiently address issues like poor or incorrect installations.

There were times when American Home Shield fulfilled their promises, replacing heating systems effectively, which is why it’s frustrating to see such inconsistency. Unfortunately, they don't cover key items like outdoor water lines or sprinkler systems vital to me. Ultimately, I've switched to another company with broader coverage and less expensive premiums and deductibles, saving significant money yearly while covering more essentials.

If anyone were to ask, I’d advise seeking alternatives, as there are options out there that provide more comprehensive coverage at a lesser cost. In summary, while American Home Shield was effective for a while, recent years have been marred with disputes and unmet expectations, something I’d caution others to consider before opting for their services.

While American Home Shield has been with me for some time, the repairs have not met expectations. On the plus side, they offer potentially beneficial coverage ideal for homeowners, addressing appliances and other home concerns. The service fee increments and dealing with repeated contractor visits, however, have been inconvenient.

I'd inform friends or family members about the possible benefits and hassles of American Home Shield. Their general service, which provides options when a home problem arises, is promising. But the contractors enlisted don't necessarily fix the issue at times. My perspective on customer service stands at mixed emotions – solid support from the company, but varying experiences with their contracting partners. Price-wise, it rates a four; it's climbed from an $80 price point to the mid-$90s. I'd genuinely wish the follow-through aligned with their intent.

The technician who came out to fix my freezer was fantastic—really friendly and felt like part of the family. He was polite, caring, and tried his best to resolve the issue. As someone who's been with American Home Shield for many years, I've always been pleased with their service, even if most issues addressed have been minor.

Having American Home Shield for all these years has been reassuring, providing me with peace of mind for unforeseen household issues. I wholeheartedly give them a top rating for their helpful and effective service, and I'm definitely willing to recommend them for their consistent job quality and dedication.

On the performance front, my dryer displayed error signals indicating blockages. Even after thorough cleaning and some part replacement by another provider, issues lingered sporadically. The real snag hit when dealing with American Home Shield’s warranty over my garage door. I was assured by a representative that everything, including my door’s height, wouldn’t be an issue, only to be contradicted later. They agreed to a reimbursement, but their lack of upfront transparency and the ensuing runaround felt untrustworthy.

Strangely, I did receive decent service with other repairs in the past which was all right but given my experience, if I were advising someone considering American Home Shield, I'd warn them of the inconsistencies—especially concerning billing, service, and parts coverage. It truly sullies the trust occasionally; even with timely services like the website navigating smoothly without glitches.

For instance, I reported issues with a refrigerator shelf and a dishwasher nozzle, and American Home Shield claimed that the damages were due to my misuse and excessive weight, which seemed absurd to me. It was puzzling how they reached these conclusions without any proof. The whole ordeal led me to cancel my service as I felt like I was paying for nothing. Also, my electric stove countertop broke, and they said it wasn't covered.

Despite opting for a second opinion through another company that AHS arranged, issues kept recurrently popping up. There were also many times when appliances weren't covered, or they resolved claims by having me pay for multiple visits, only partially reimbursing me later. This pattern of poor service extended over both my rental and personal properties, with repairs often closed out without resolution.

I once recommended American Home Shield to my neighbors and friends without hesitation, based on my past satisfactory engagement with them. Now, the reality is very different--I find myself advising others to be cautious given my recent experiences. Sadly, after being a customer for years and paying into it, I was deeply disappointed at how they responded when I actually needed them.

I was impressed with how quickly American Home Shield managed to get someone out to my home, ensuring swift service. While I'm very happy with the repair service, a minor improvement would be if they provided necessary parts like the filter, which would have pushed my rating to a perfect score.

I was informed by the visiting technician that the necessary parts for my microwave were no longer available, and they advised me to contact American Home Shield concerning the next steps. Before I even had a chance to reach out, I received a call from an American Home Shield representative who assured me they would replace the microwave.

Having been with American Home Shield for a couple of years now, each service call has brought reliable and polite technicians to my home, performing excellent work. The peace of mind knowing my appliances are covered is invaluable.

Recently, I had an issue while I was out of town—an appliance wouldn't turn off. An American Home Shield electrician resolved it swiftly upon my call. Additionally, they fixed my ceiling fan on the same visit without prior notice or extra charge, showcasing their dedication to satisfying their customers.

With American Home Shield, I've avoided unnecessary expenses by not having to replace appliances entirely. Their responsiveness and quality service make them a company I happily recommend to family and neighbors. Simply put, they've earned my trust through consistent, high-quality service and reliable support. Whether with repairs or the occasional replacement like my microwave, American Home Shield has continuously proved their merit.

The second contractor seemed more knowledgeable about the issue and eventually identified and replaced a specific board. Since then, everything has been working wonderfully without any further problems.

The process of submitting the claim online was straightforward, with no complaints. The contractors who visited our home were professional and efficient, resolving the issue to our satisfaction.

Overall, American Home Shield's response time and service quality have been commendable. We also have experience recommending it to others, especially through my previous connection with real estate, where it was a preferred option. Although our property had specific limitations with coverage like septic or well issues, which we had to handle independently, the policy seemed comprehensive otherwise.

For pricing, their rates are comparable to other companies, and there's a standard service fee similar to others in the market. In terms of improvements, it would be beneficial if coverage extended further in certain areas, but beyond that, we have been quite satisfied with the service they provide.

In summary, I would recommend American Home Shield for their efficient service and peace of mind in handling home repair claims. Their support and professional contractors have made any inconveniences manageable.

When Southern Air visited, the technician initially focused only on the outdoor unit, adding freon, which unfortunately only provided a short-term fix. The problem resurfaced within days, prompting another service call. The second technician was more thorough, diagnosing a faulty evaporator coil in the attic and resolving the issue effectively.

Although there was a delay, likely due to approval processes, the overall service and technical resolution were satisfactory. The second technician’s competence restored my confidence as he efficiently rectified the problem. Despite some hurdles and frequent follow-ups required, I appreciate American Home Shield's support, though I felt a bit out of the loop with updates.

Based on the experience, I lean towards rating my overall interaction a 4. It could have been smoother without the follow-up necessities. The cost of freon, treated as a separate expense, seemed questionable since it was a temporary fix. Nevertheless, the site’s ease of use impressed me, which I would rate a 5. All in all, I found the service representative pleasant and helpful, though I hope for quicker resolutions next time.